Good Sam Roadside Assistance Reviews

I gave up AAA for Good Sam. Big mistake. I been waiting here since 10am for a tow truck. It’s now 2:40 pm. Called about 8 times. Each time the truck is 15 mins away. Now it’s 6 mins away. Then the ad I saw when I bought said 500 miles. Today when I call for tow, it’s 9 miles unless it’s being towed to a certified shop. Then it’s unlimited. WTF?

So we broke down in Portland in our RV on a side road. We called roadside assistance for a tow or help they keep telling us there's no mechanic in the area there's no trucks in the area. The alternator went out. That's it. I just need somebody to come out with the impact gun, take the pulley off, so I can put on the new one. I will give this no stars because they've been given us go around and we need help or I've been on the phone with them for over an hour waiting for customer service or they will call us back and they never do.

Marcus at Good Sam/camping world posts signs. IF YOU'RE NOT HAPPY, I'M NOT HAPPY. CALL MY OFFICE. Not happening. "We are experiencing high than usual call volume, please wait or call back". So I sent an email. No response. So we broke down towing a 2020 Montana in south Pennsylvania. Called in our platinum top tier tow coverage. Long story condensed...six hours to get confirmed tow trucks en route. So my contract says all vehicles covered. It is after all RV towing coverage. Good Sam uses a third party conglomerate service named Agero posing as good Sam FYI. They have no clue about good Sam coverage. We were told we could have a tow company but the camper was covered but not the truck.

Do not trust Good Sam for roadside assistance, On 08.05.2021 we contacted Good Sam roadside assistance at 7:30 PM needing to schedule a tow. Tyrhonda took the call and stated it would take approximately 60 minutes to be picked up. At 8:30 Pm we received a text message stating it would be another 60 minutes before the tow truck driver would arrive. Good Sam provided the tow companies phone number and at 9:30 Pm I contacted Matt at Torch Towing. Matt stated they could not dispatch a tow truck until Good Sam paid for the tow. Torch Towing and Good Sam had exchanged several emails but a payment was never called in. I attempted to contact Good Sam roadside assistance again and got a recording stating they were closed for the evening and to call back tomorrow. WTF? I call Torch Towing directly and paid the $170.56 out of pocket.

This is the second time this happened to me. I live in south west Florida and own a Ford F450 Super Duty dually pick up. The first time I broke down, called for assistance, and sat on the side of the road for 2 hours in 108 degree heat and no tow showed up. I called back. They told me the tow company told them they could not do the tow because they did not have a truck heavy enough to tow my truck, which I understood. The problem was nobody called a second company to do the tow and nobody could be bothered to let me know what was going on. After 5 hours a tow truck did show up.

Claim#1 tire change- they dispatched someone 11/2 hours away who didn’t have tools. Had to find my own guy. Claim #2 broke down and needed a tow. Called to open claim but told them I wanted to get my own tow truck. Was told go ahead and send claim for reimbursement. Did so and they denied it because I didn’t let them dispatch it. Called to see if they wanted my business and reconsider their decision. They did not so I cancelled everything I had with them.

Had a broken leaf spring in Daytona by swamp at 7:30 PM and called for assistance. The operator did not understand the problem or how to deal with it. They stated they could tow me to a Walmart or Cracker Barrel and I told them my truck was fine and if it could be towed I would not be calling them. Then she mentioned a flat bed and I told her it was a 13 foot tall 5th wheel and it had to be loaded with a truck and it could not be moved without at least having some temporary repairs and asked if there was a mobile mechanic available.

Good luck getting them to even answer the phone much less actually show up. Last summer in Florida I had a blow out and paid out of pocket because they would not call back and said I was on my own finding a tow and tire repair. Same problem this year in Jacksonville. Had the blow out yesterday about 4PM. It took 4 hours to even get a call back. Against my better judgement, I agreed. to make a long story short: they didn't have my tires, but would have them by 7:30 in the morning, so I stayed in a hotel. It is now almost 12:00PM and I'm still waiting for a call back. Save your money they are totally incompetent.

I broke down on the side of the interstate on June 11 while towing my camper. I was in my local area, so I contacted Good Sam Roadside assistance. I advised them that I was in my local area, and asked if I could call my regular mechanic, since he had a mobile service. I was told I could call him, I would just need to pay him and then submit for reimbursement and they would not pay for parts. So I called him and he provided service got me up and running. I submitted the bill for 250 for the road side service to good sam. They denied it stating that I had to call and use their mechanic, I could only use my own mechanic if they could not find me assistance in a proper amount of time. Well, I did call, and they gave me the okay to call my mechanic. They have denied this twice now, with very detailed explanations of what happened. So I have called and they are supposed to be reviewing, AGAIN.

Good Sam is very difficult to deal with. They really only cover items similar to what your auto/RV insurance provider would/could provide. So best to just stay with your insurance provider and add coverage as needed. Good Sam focuses on tire incidents, towing, fuel delivery. If you have a breakdown they only cover the fix if a mobile mechanic completes the repair. Their network of mobile mechanics is very very poor. Coupled with the fact that most RV repair shops are over booked, if you find a Good Sam approved mobile mechanic they probably won't bother to take your case.

Based off of their website I purchased a membership for 3 years of roadside assistance. The site claims "We pay 100% of towing fees to the nearest service center - no matter if it's 5 or 500 miles away" and "No pre-set mileage restrictions or dollar limits." However they do not tell you that it has to be the service center THEY choose, even if it not suitable to work on your car. If you choose your own service center, they want more money. Three times I had to get supervisors to override the extra charges to tow to the suitable repair facility. All of the tows were UNDER 5 miles. When I called to get a refund of the over 2 years of membership I prepaid, they refused because they said I had used the service already. So prepaying for 2 extra years was a waste of money since they will not give it back.

We have been Good Sam members for over 5 years. We had to call them for the first time 2 days ago to replace our fifth wheel batteries. We were told they didn’t have any mobile mechanics available! What?!!! Then 2 days later we are now on the side of the road with a blown out tire that ripped through our water line and some wiring under the trailer. Call Good Sam and we’re AGAIN told they have no mobile mechanics available. This membership is worthless. Save your money!

Updated on 06/28/2021: Here is another horrible experience with Good Sam doing absolutely nothing to tow our bus. We started this endeavor on Tuesday with constantly calling to check on the tow, each and every time having to give them the same ** data. Finally at 8:30pm a tow truck arrived and within 10 minutes he stated that he cannot tow this bus and abruptly left...no explanation as to why. So Saturday rolls around and we have another tow lined up at 8:30 at night, but the tow truck never showed, so we rescheduled for Sunday morning.

DO NOT USE THIS SERVICE! I waited over 1.5 hours for a tire change. The tech put the donut spare on the front passenger side and left before seeing if it would work. Once I started driving the wheel slipped and the acceleration stopped. I had to get it towed to my house as it was a weekend and nobody was open. I called for service the next day to have them put the spare on the back wheel and they never showed up. Customer service was horrible and they refused to refund my membership fee.

We have been with Good Sam's Roadside Assistance for quite a while. Thankfully we haven't used them much, two times prior to this last episode. Our truck (pulling a 5th wheel) broke down on Interstate 74. My husband was able to get off the edge of the rode, barely. I called Good Sam's at 10:00 a.m. Throughout the day I spoke to five different people, lengthy conversations. I kept being told that help was on the way. When nobody would show up, that's when I would call again. I have no idea what on earth was going on, but the tow trucks weren't set out to us until after 9:00 p.m., arriving at our location at 11:30 p.m. The only good thing from an otherwise horrible situation was how great the tow truck drivers were. I have no idea why we kept getting a runaround from Sam's, but there is absolutely no excuse for us to have to sit beside the side of a very busy interstate for 13 1/2 hours. Extremely disappointed!!

I signed out with the roadside assistance less than a year ago. I had to do a service call on a couple of my vehicles. Keep in mind when I first signed that I asked the representative how many vehicles am I able to call for in the distance. I was told a limited. Now I have a red flag on my account with them and they will be canceling my service with them. With the last service call I waited 4 hours after the tow truck company kept passing me. Now they’re telling me that I don’t get my reimbursement for the rest of the four years that I have left with them because all my service trips was waived.

Great job Good Sam! It’s now 24 hours since your 24-hour emergency service ABANDONED US IN THE DESERT. IT WAS 100 DEGREES. Still no help. Maybe someone will come and find our bones at some point? By the way, 24 hour service is a joke! We kept trying to call and be in contact. Your 24 hour service CLOSED at 9 pm last night!!! RIP OFF!!! REFUND PLEASE!!!

Had my car towed 5 miles and had to pay an additional $40 for the service. Spoke to a representative after the fact to see why I was charged the additional charge when it was only 5 miles away and was told I was wrongly charged, but that I had to submit in writing a request for a refund. Just received the letter saying it was denied. Could've paid $60 to have it towed, without having to pay the additional membership costs. Also had to wait 2 hours for the tow truck to arrive. The whole process was inconvenient. Had to call in, then while on the phone with the representative, had to log in on my phone to submit all the information online. It was fine if you just need a jump, but save your money on their membership and just buy one of those jump start boxes and do that yourself. I immediately canceled my membership and joined AAA.

After I wrote this review. I called Good Sam again. The service rep. got right to work in solving my issue. That was 2 days ago (Saturday). Today (Monday) I got a call 1st thing this morning from Good Sam telling me they had arranged to pick up my RV and tow it to the first Truck repair place it was originally supposed to go to. Needless to say I was impressed. The tow is supposed to happen today. While this has been tough to deal with, at least Good Sam is making an effort to correct the mistakes that were made. I'll update this review if a monkey wrench gets thrown into this new arrangement. I do want to thank Good Sam for this follow up.

We got Good Sam RV and Roadside Assistance about 6 weeks ago. This morning my daughter got locked out of her running car in Tacoma, WA. I told her to call Good Sam Roadside Assistance. She was told the wait time would be 55-85 minutes. I called because that is not an acceptable amount of time since she's in Tacoma, not in the middle of nowhere. They told me that the company was having problems getting a driver and said they would be there in 30 minutes, which would have been an hour after the call was put in. I called again after 90 minutes after she put in the call. I was told it was going to be another 15 minutes. When they finally showed up 110 minutes after her call, the guy said they had just gotten the call. My guess is they had to switch companies. So my daughter missed over 2 hours of work.

Going Camping with my RV on May 24, 2021, I had a blowout on the 5th wheel 6 miles from Scottsdale AZ. at 10:06 am. Called Good Sam Roadside Assistance to get help to install spare tire. They said I would hear back from someone as soon as help was arranged. I received 3 text messages over the next hour saying they were sorry for the delay. I called back and they said they could not find a service provider but would keep trying. Finally I received a text from a towing company saying they would be there in 2 hours.

I have been a member of Good Sam for a few years and have used their service 3-4 different times. Each time, it has been way more frustrating than it needs to be. You call them and the first thing they ask is, "Where are you?" I am holding a phone with a GPS built in, and I have to explain to them verbally where I am. They discontinued their mobile app instead of using it as the means of communicating with them. I SHOULD be able to go to their app (that no longer exists), hit a button calling for help, and have them TELL ME where I am. (The Uber driver knows what airport door I am standing at!)

I cancelled the service after a year. They kept charging my credit card and acted like I never cancelled it. Completely unbelievable company! Do they think people don't check their credit card statements or something.

I just wanted to make everyone aware...Please do NOT accept a membership with Good Sam Roadside Assistance! On 4/15/21, we were headed to the mountains, on vacation on 1-65N, when we had a tire blow out on our motorhome. We were on the side of the interstate and I mean close. I immediately called the GS number at 2:10pm and was told by Gordon that they would dispatch a tire service out of Montgomery (which was 14 miles) from us and it would be approximately (up to) 90 minutes but no more than. No one ever reached out to us.

I don't, or didn't until last week, have any experience with needing roadside assistance, so I don't know if this is a good or bad review. I know I'm no longer confident with Good Sam. This was my 3rd year with Good Sam, and I have the Platinum Complete plan because when I bought my used motorhome I didn't want to stress and worry about what to do if something happened. One call to take care of it seems like a good deal. All has been pretty good until I had a 60 mph blowout on the left front of that motorhome. I wasn't very concerned at first, after all I had Good Sam's best plan. So I called, the agent was very cordial and dispatched a new tire and the tech to perform a road change. Then, even after paying my annual dues, I had to come up with ALL $676 for the service right out of my pocket, now I have to worry if I'll ever get reimbursed.

I honestly don't know how I didn't find this company years ago! So much money is saved and they are the fastest company at getting the help I need. Reliable, safe, trusting, and for the price is ridiculous the amount you save with them. 10 stars for sure!

We had to use our so called coverage yesterday, we were traveling home from a cross county trip in our Dodge 3500, we didn’t have our fifth wheel with us. Our truck started blowing smoke and making noise. We pulled over and called Good Sam for a tow after speaking to a repair shops who said “do not drive it, have it towed.” I called Good Sam at 2:30 in the afternoon. I was told that we could ONLY be towed to a local Walmart, because that was our closest location. However Walmart does not work on Diesel engines and the representative confirm this with Walmart but said that’s all they would offer us. I was then hung up on when I asked if they would provide that in writing.

I had a flat tire on my 30 foot travel trailer at 10:30 am in the middle of Houston. I called Good Sam immediately and was told it would be 60 minutes. The service provider sent a text later that said 60 to 75 minutes. When that provider never showed, I called again and was told that the 1st provider decided that they could not provide the service and that another provider was coming. That company told me another 45 to 50 minutes. They never showed either. I called Good Sam again. Told that a 3rd provider would come- another 45 minutes. I called that provider and he told me he did not change tires on travel trailers. So on the phone with Good Sam again and a 4th provider is called.

Coming home from vacation in Florida towing a Travel Trailer we hit a pot hole and got a flat. Called Good Sam and they sent someone to change the flat. The person arrived in a passenger vehicle and was not equipped to change the tire. We had a keyed lug nut but no key. We then requested a tow for the truck and travel trailer and was told we would be contacted with an ETA soon. After several calls to Good Sam we were told it was escalated to the highest level but still no estimate. About 5 hours later a tow truck stopped (not from Good Sam) and changed our flat in about 20 minutes. We gladly paid out of pocket $104 and were back on the road.

We have had this insurance for many years. We have only tried unsuccessfully to use it 3 times. The last time was 02?29/21. WE had a blow-out on travel trailer on I-65. We waited 4 hours and eventually my 85 year old husband changed the tire. We were only 20 miles from B'ham so getting someone there should have been no problem. The same thing happened the 2 times before. I can only get a partial refund and of course, they declined to pay for my husband to make the change. If you are counting on service, forget them. Why do you pay for insurance? We would rather never have to use it but when you need help they should come through.

I began my membership with Good Sam last year at the height of the Corona pandemic when they were offering highly discounted membership packages and at a time like now when money is hard to come by. I entrusted Good Sam as I travel with my family often and signed up. I’ve made three calls in the last year, (tire blow, snow stuck and a tow home once) and in doing so Good Sam decided I was too costly to keep as a customer and canceled my membership. They take advantage of customers with no regard to GOOD business practices. This seems to be a habit they have as I see in other reviews. Save your money and time and purchase roadside thru your auto policy or AAA. Spread this to others, because when choosing a provider to come through in the most challenging times, you want a company whose behind %100 and not just when you DON'T need them.

I have dealt with cops taking bribes in Mexico who had more honor than these clowns. Sara ripped our company off for 250 dollars by lying about the mileage of a trip we did for them. Took 3 days to get what little we received. I have blocked their numbers and would shut my business down before I'll ever do business with these clowns!!!

The claims department works hard, but not for the member. They work hard for the company. When I submitted my claim, I was required to submit information as many would be expected to. It started when I called the dispatch while traveling through Oklahoma. The representative was very flustered and didn’t seem like he knew what he was doing. He had a heavy accent which gives me the impression that this is outsourced overseas. He said to take some pictures of the tire, then take it to get repaired. Once repaired send Good Sam the pictures and invoice and they will reimburse you up to 900 dollars for a tire and wheel if necessary.

I have had Good Sam Roadside Assistance in the past and had very good luck with them. I had to call them one night at around 11:30pm and they had someone out to assist me within 30 minutes. I had another company prior to Good Sam and they took so much longer to get someone to assist me.

Broke down on a Sunday afternoon in Southern Arizona (18 miles east of Eloy and 45 miles west of Tucson). This area is better known as the middle of nowhere. Wife and 3 young children in our 2014 Jeep Grand Cherokee. Coasted to a suitable place to pull over and immediately called Good Sam. The rep (Niesha) checked my coverage and said our 50 mile tow would be 100% covered! Unheard of. Amazing. Niesha texted me the names and tel numbers of both the tow company and the repair facility my Jeep would be towed to. She’s said the tow would arrive in an hour. They arrived in 30 minutes. Again - Unheard of. Amazing. Good Sam’s 3 letter competitor cannot match this; cannot touch this; not even close. GS just earned a member for life!

I told myself I would not do any negative reviews on any businesses I dealt with due to the pandemic and everyone being stressed. But yesterday 29 Dec 2020 I had to clutch my pearls at how disgustingly rude I was treated by two people on the phone and then I was hung up on both times. I actually had to tell the rep that I am the CUSTOMER and He should not raise his voice at me. No matter the issue I presented, it did not warrant the treatment I received as a paying customer.

As a subscriber I thought info about our RV would be in the system. It was not. Dispatcher could not find our location, insisted we did not know where we were, 2 block from home. After 16 min we gave up.

After more than 10 phone calls and they'll be there at 5:48, they'll be there 9:30, they'll be there at 12:20am. I am still waiting for help. It's been almost 15 hours. They keep saying, "We'll "expedite" your claim." It's 4:30am.

STAY AWAY: I just had my 2015 Tiffin towed 52 miles to a Cummins dealer. It broke down in an area that I had no cell service, had to walk to use a landline. The call I made was to a towing service not Good Sam. With using someone else's phone is the issue of calling them and GS having to call back many times to get this done. And the possibility of the wrecker not showing up and having to walk back to use someone else's phone. Long story short by me not calling GS first they REFUSED to pay the towing bill. As it says in the program details call WITHIN 24 hrs and I did this. FYI- Tow bill was $1500.00 for a 42 ft motorhome.

When I signed up for this service I was told that I would be covered for tows up to 25 miles. The first time I used them they said it was now 10 miles and I would need to pay overages for anything over that. I just needed them again and now they are saying the limit is 2 miles. The car is 1 mile from my house but they are saying their system shows it's 2 miles and they want to charge for overages again. This is the worst service ever. I'm cancelling my policy.

I lost a wheel bearing in Wyoming and had to be towed about 50 miles to get to a repair facility. I called Good Sam and they wanted to send out a Mobil mechanic. It was 11 o’clock at night. The grease had caught fire because it had got so hot. I had pulled the hub and could tell the spindle on the axel was ruined and I knew I would have to have a new axel.

I signed up 1 - 1/2 years ago and did not need the service until today. Got a flat on the 5th wheel, called, waited 2.5 hours - no show. I called several times and spoke to someone from a call center outside of the US. No show! Changed the tire myself with my wife. After we repaired ourselves (2.5 hours after our call) they returned one of my calls to say they would come in 1 - 2 hours! Don’t waste you money on this service! I will be calling and demanding a full refund.

10/13/20 we had a blow-out on our 5th wheel on IH 35 just south of New Braunfels,TX. We started calling for service at 10:00 and at 11:00 were told service would show up in 1 1/2 hours. At 12:30 we called again and at 1:00 were told service would come at 2:00. At 2:00 were told they would be their in an hour. So at 4:00 I changed the tire myself and drove home. At 5:00 the service called and said they would be there in 20 minutes, I told them to forget it that I changed the tire myself. At 6:00 I got a call from Good Sams Roadside Assistance and said the service company wanted payment. I told them they never showed up and not to pay. After reading other reviews this seems to be common practice for Good Sams Roadside Assistance. PLEASE ACCEPT THIS REVIEW AS A WARNING NOT TO BUY THIS SERVICE AS THEY DO NOT FULFILL THEIR OBLIGATIONS TO THEIR CLIENTS.

Updated on 12/16/2020: So, this is an update of my review from October 2020. I have been in contact several times, and was told many times that my membership fees would be reimbursed then they reversed it saying I received services! Even tho no mobile mechanic actually came out. Then I received a call saying they couldn't prove the company was dispatched and apologized, yet I still don't have my money. What a scam! Maybe I'll update to 2 stars if I ever get my money, but definitely no more than that. I would never recommend Good Sam to anyone.

We waited 2 hours before they could find a towing service that was in their network etc. Called back numerous times to hear they were... working on it. Meanwhile, my 78-year-old mother was waiting on the side of the interstate in the dark (unable to even turn on flashers). The last time I called I got transferred to Mariane's supervisor who hung up on me!!! Furious. She has paid for Good Sam for 16 years and never used it and IS A PLATINUM USER! RIDICULOUS. MORE LIKE BAD SAM.

Beware the Good Sam Club Roadside Assistance debiting system! if you have RAP coverage through Good Sam and it's set to auto renew, REGARDLESS the fact that you have it set up to renew on a certain day AFTER PAYDAY, REGARDLESS the fact that an RAP Agent will ASSURE YOU that you have nothing to worry about - THEY WILL debit your account up to 2 WEEKS EARLY! They'll do this AFTER Close Of Business - between 8-11pm and even if you call them within 12 hours to STOP the ensuing bounce and subsequent NSF Fees you'll incur, THEY'LL NOT BE ABLE or WILLING to STOP the POS from taking place. NOW, you'll be screwed!

First time I had to use Good Sam, I was not able to - no fault of Good Sam's. I broke down (Diesel pusher motorcoach) in a bad location and hired a local mobile tech when Good Sam's referral was 90+ minutes away. It turned out that the mobile tech was unable to fix it and I had to have it towed to the nearest Caterpillar dealer; again, I was unable to use Good Sam as it was crucial to get it to Caterpillar before they closed and the mobile tech knew a tow company. Needless to say, the HD tow bill was painful! Since I didn't even TRY to use Good Sam for the towing ahead of time, I figured they probably would not honor my claim submitted after-the-fact. But, I was wrong: they paid the full amount of my towing! This is the right way to do business, and I am a member for life.

We purchased Good Sam Roadside Assistance last year after buying our first motorhome. We discovered later that the extended warranty on our motorhome also includes roadside assistance, but decided to keep both for the time being. When GoodSam auto renewed our membership, they did it at the higher Platinum coverage for $219.95. We do not need the Platinum coverage and did not sign up for that level. I have made numerous phone calls trying to get our membership cancelled and refunded.

I called to discuss the coverage that would cover towing back to the dealership typically over 100 miles. They assured me that signing up for the Platinum + membership would cover me. I signed up and about 10 months into the coverage I needed a tow back to the dealership only to find out it was not covered because it is not a preferred service center.

I recently purchased a 36 Foot R.V. Being new to this I also purchased some RV magazines. I buy some roadside assistance, just in case. I thought I read all the small print and assumed I was in good hands. Here is what happened to me. I bought the BEST Plan. "RA Platinum". My member number **. This plan reads 'Best Roadside assistance available including unlimited distance towing, plus TIRE @ WHEEL ROAD HAZARD. Sound pretty good doesn't it...

This organization is a complete joke. Applied online, was emailed receipt, but no membership number. 3 Months later membership card arrived, I contacted Good Sam and was told the membership was wrong, they are going to send me another card. Additional month goes by and I receive the card and the number is still incorrect. 4 months in and who knows what would happen if I had to actually use the service!

We purchased a Good Sam membership when we first began RV camping (at my parent's recommendation). We attempted to use the service once, and they charged us for calling them, but never provided service. We decided not to renew, but they charged us for renewal anyway on a credit card other than the one we signed up with. We think they used the credit card number we provided for the service they never provided to renew our membership without authorization.

Was towed to shop they chose, sat for 6 days, truck never even got looked at despite them promising a day or two, towed to 'capable and available' shop, that shop of Good Sam's choosing didnt diagnose the extent or provide a estimate even after 14 days more. I've now been completely out of food and water for 4 days not to mention had not been able to groom, shower or anything for the entire experience despite asking for a mere campsite, after being in my RV nightly for almost a month camped out at a subpar garage.

Saturday night 5:30 pm On Interstate I-40 near Exit 333 between the Texas boarder and Albuquerque New Mexico in a 45 foot Class A camper. On board my 2 sisters and our combined 4 kids average age 14. Front right steer tire blows out on a turn at 75mph and we brush into an 18 wheeler 's trailer. Fortunately for us all I'm a professional bus driver and was able to control the situation leaving all parties involved safely on the shoulder of the 4 lane highway. Police said it was a non accident because no damage occurred to the truck and it was just a blow out and damage was limited to just the camper.

August 26, 2020 at 4:00 PM, I began the terrible misadventure of trying to my Good Sam Roadside Assistance coverage soon after having mounted my Lance Truck-bed Camper in preparation for a camping trip which needed to be cancelled. I called for towing and the Good Sam C.S. Rep. who answered the phone (Dave) answered by stammering and generally acting like he had no idea how to even answer a phone much less take the information needed to get me a towed to my mechanic.

Blew a tire on a bridge, not in a safe situation. Called Good Sam Roadside Assistance. Was told I would receive a text from the provider and that they would call the local police to help. Called back in 30 minutes, was told someone could arrive in 2 hours but they didn't reserve them because they wanted someone quicker. Called back in 1 hour, notice this is a one-way relationship in communication. Still no provider, asked me if I would call the police to my location.

I called Good Sam's on 7/27/20 for a tow. I spoke to them to tow my motorcycle. They told me a tow company would contact me. They never did. I contacted Good Sam's to complain. They said they would contact me. They never did either 3 times.

Good Sam Roadside Assistance epically boned us. We had a blowout on I-84 in the middle of nowhere in Oregon. I called them at 1:00pm to request assistance. I then called them five more times asking for help, each time being shined off or having the call dropped. At 3:00pm, I finally did a Google search and found a Les Schwab about 30 miles away. They sent someone to help who arrive in less than an hour. As we were driving to get the tires replaced, I finally got in touch with a Good Sam supervisor at 6:45pm and they could never give me a sufficient explanation as to why they couldn't find anyone. It literally took me five minutes of Googling and calling. We are in the process of firing Good Sam Roadside Assistance, and I've been the phone for the last hour trying to do that and get a refund.

When you most need it, there is no mechanic available in most of the areas. Most of the repairs they assume it is preexisting condition and they don't pay for it. CampingWorld are always full, sometimes it takes 5 days for them to start searching the problem.

We were in need of new tires due to a blowout. We were told that we would need to pre-pay for the tires and would be reimbursed after submitting a claim. We did as we were instructed and included the receipts ($915). After two months we have not even received a status of our claim. This after speaking to at least 8 different reps in various departments, they ALL promised that would take care of this. They even gave us direct numbers. No messages were returned!! Based on this experience, our advice would be DON'T WASTE your time and MONEY with these people!!

Good Sam refunded the amount that was in error. It was a pricing mistake that was overlooked. Because they refunded me the excess charges, I am back to being a happy customer.

We unfortunately experienced a motor home fire while driving in a highway, less than 16 hours on our maiden voyage. I needed to process a claim for towing. I did it online. This was early July. Didn’t hear anything, so called them about a week ago. Lady told me it looked like they needed more information from me and she would have someone reach out to me. Crickets. Called again, same story. Went to social media to basically ask how do you get a call back from customer service. Twitter and Facebook reps said they would have someone contact me. Nothing. I am blown away with the way they ignore my request for assistance and why will they not contact me at all? Why didn’t they call me when they saw they needed more info from me? No email, no mailed letter either. Nothing.

If we could rate this no stars we would. You could get your own service faster and cheaper by far doing it yourself and we know. They are profiting in a major way on people’s misfortunes. Camping World should be ashamed for associating themselves with this service and we will not use Camping World as a result. We do not want Good Sam Club to contact us or put their default message on this review. We were stuck on a busy interstate for five hours before we got assistance and we had to repeatedly call back to get updates. At no time did we receive a call or ask if there was anything else they could do for us. They record their calls and not sure why as we knew they were lying to us about finding service as they told us we were in the middle of nowhere and we were only 23 miles out of city of St. Louis. Also they said the delay was due to COVID. Really struggling on how COVID impacts roadside assistance??

We have a 2018 40’ Class A Motorhome, pulling a 20’ aluminum trailer with a side-mounted full-size Harley Davidson & a Jeep. We did have roadside coverage for the MH through our auto insurance, but we were leery of what would actually occur should we ever need a tow. As a result, we decided to get the complete Good Sam package. Fast forward to two weeks ago.... We were driving through CO mountains, on our way to Utah, up from South Texas. We stopped to get fuel in a small town. My husband went to do his routine tie-down check, where he discovered we had (presumably very recently) experienced an explosion of oil — all over the engine bay/compartment, the trailer, his motorcycle, and the front of my Jeep. The oil dipstick was dry.

I purchased the Platinum Plus package - $219. A LOT of money for service but I wanted a no hassle service that covered all that I would need. My first use of the service was less than stellar. Note - the people with Good Sam (GS) were polite and professional being as helpful as they could. The road service they used called me (I had requested a text because 1. I am 75% deaf and 2. I get huge number of spam calls so don't even try to answer calls from anyone I do not recognize) and immediately wanted to charge me a fee and said it would be 5 HOURS until they showed up. Both of these conditions were unacceptable so I called Good Sam (GS) back.

Good Sam contacted me and expressed their apologies for our ordeal. In order to keep my business, I was offered the Platinum + plan (not offered on the web site) that I had before. This does not have the Wheel and Tire or Trip interruption provisions that the Complete plan has, but it is what I need. This plan is comparable to the AAA Plus plan, but slightly less expensive. They also offered me an extra year for free. I was contacted by the sales team to sign up for the plan for one year. I had to call back after a couple weeks to get my free year. I appreciate them working with me and will give it another try, but I don't know that anything has changed. The website is still the same.

Updated on 08/06/2020: We were contacted by Good Sam to help with a resolution. To date....we have half of a resolution but not full resolution. Can we get an update on when this will be fully resolved to our satisfaction?

We had a really bad experience and had previously given a 1 star review, but after Good Sam's investigated they resolved our issue and we were extremely pleased with the outcome. Will keep our membership and hope that nothing like this happens again.

While returning north from our stay in Florida with our fifth wheel camper, we heard a loud pop and immediately pulled as far off Interstate 95 as possible. We had blown the right front tire on our fifth wheel camper. This is a very busy highway with multiple lanes traveling 70+ mph and we were sitting on the beginning of the exit ramp. I called Roadside Assistance and was connected to a representative who had limited knowledge of the English language. Not only was he unable to understand how dangerous our situation was, he did not communicate effectively just what was to happen.

It was fine when I was paying yearly without any occurrence. As soon as I started to use the service they cancelled my subscription and refuse to let me rejoin. I have been a Good Sam's customer for about 8-10 years.

Took 20 min before able to talk to a foreign agent with a strong accent that we could not understand, got cut off and he did not call back. I then called back, got someone else and we told him we were on a mountain between Jellico and Jacksborough, TN on I-75 South and no agent could figure out where we were without an actual address. THe second agent said he had to tow to the closest location and I told him that was not a safe area and did not have adequate service, he said, "Fine but you have to pay the extra mileage for amt of miles" and I asked what that would cost and he came back with $225.00 for just a truck. I asked, "Did you deduct the mile from the shortest distance," he did not and 15 min later he came back without a satisfactory answer.

Justin, from Good Sam, called and he "made it right."

I had just returned from a trip and was turning the trailer to the storage lot. Five minutes from my house I noticed something wasn't right. I discovered a flat tire on the right front tire of the trailer. I called GS Roadside Assistance. I was informed it would be about 2 1/2 hrs before someone would arrive. Forty-five minutes later, I was informed it would take another thirty minutes. After four hours of waiting, I made a call to them and was informed the driver called them 20 minutes earlier and said he declined the job. The phone rep said he would look for someone else. Never received a return call. So I made the decision to drive the trailer back home risking damage to the rim. I am NOT happy! I paid for a service and received nothing. I 'll be finding another provider.

I purchased tow insurance for my truck and my RV. While towing my RV in a strange town my truck broke down. They will tow my truck to a local shop but are refusing to tow my RV. They are telling me I must pay to tow the RV. If my truck or RV need towing then they need to tow it.

It looks like a robot is responding to every review on this webpage. Does Good Sam even care? C'mon Lemonis, you can do better than this. I am questioning whether I will renew or not. This does not appear to be good customer service to me.

We had a difficult time getting our Emergency Roadside Service to work as we had anticipated; however, when all was said and done, Good Sam Emergency Roadside Service came through. We wrote a letter to the organization after the difficulties we received, and we were pleased with the response. We will continue our membership with their organization because they showed us a sincere effort to regain our trust and fix the problem. It's not easy to keep and/or maintain world class service, but it appears they are trying hard to do so. Thank you Good Sam!

I purchased the most expensive PLATINUM COMPLETE Membership ($239.95/yr regular price, $189.95 during promotional sales) which covers unlimited towing to a shop of choice. When I requested tow I was told by 3 (three) dispatchers my membership is Platinum ($114.95) and in order to get towed 106 miles from highway in Mojave Desert to LA I would have to have at least Platinum Plus membership. I checked my bank records and verified my card was in fact charged $189.95 for Platinum Complete last year for the most comprehensive towing package, not $114.95 as the 3 dispatchers would have me believe if I purchased the cheaper membership.

Converted cargo trailer with bed, porta potty, kitchen cabinets, fridge, microwave, sink, hand pump water, 5 gallon gray tank, lino flooring, camper sliding windows, RV side door, screen door, ac/dc power BUT no black tank. Not covered! Yet a boat trailer is. Figure that one out.

I bought this service on Sunday 1/12/19. I had to wait 48 hours before I could use the service. One of my vehicles broke down on me on the highway which happened to be by a mechanic shop. I called for towing service and was told that since the vehicle is by a mechanic shop it would not cover the cost of towing. I would have to pay out of pocket to get it towed to a mechanic of my choice. The mechanic shop that my car was close by was going to charge me an arm and a leg to fix my car. I couldn't afford the price they quoted me and found another mechanic shop with a much more reasonable quote. I had to pay out of pocket to get it towed. I was told that anytime I wanted my car towed to where I wanted it to go I would have to pay out of pocket. I have never had to do this with the other roadside assistance company I was with. I will be cancelling this service and going with another company.

Good Sam Club Roadside assistance 1/5/2020. I have the GSRS Platinum level policy. Heading north on I5 with my Ford F250 towing my 27’ 5th wheel. The truck overheats, and after waiting a while for it to cool, I checked the overflow, and it became a black volcano of oil and coolant. This is where my adventure with Good Sam Roadside Assistance begins (GSRA). Skip the next few paragraphs and skip to the end for the conclusion if you want the short version. I first attempted to use the phone app, but the cell connection was not great, so along the way the app dials an agent for you, so now I begin working with an agent.

Do NOT sign up with these guys.

We talked with company rep and explained what we had. A motorhome pulling a trailer with a car and motorcycle inside. They took all the info and serial numbers etc. and were told everything is covered. We paid for the best plan, Platinum. First time we call to use it, we are told our enclosed trailer is NOT covered. So the double blowout on my trailer is not covered, leaving us stranded on a busy highway ! We spent 30 minutes on the phone with several people from Good Sam, getting the run around and finally told us, "NO your trailer is not covered because it is enclosed?? If it was a motorcycle, or lawn mower, or a boat or a cargo trailer it would be." I asked why an ENCLOSED trailer is not covered but every other kind of trailer is? The lady on the phones advice: I can send you a copy of your policy so you can read and see.

On December 8th of this year my wife and I were traveling pulling our fifth wheel. When a tire went flat we started calling Good Sam Club at about 3. At 5 they called us back and said. "You're on your own." My wife is disabled with neuropathy. I had had a complete hip replacement 4 weeks and 1 day prior to this occurrence. There was no help. I tried to get assistance but no one could help. At about 5 against my wife's wishes I started attempting to change the tire. Sometime after 6 with blood and bruises and torn clothes I finally got it changed. We drove to Ozark Alabama for the night because no one had helped us. We could not get any assistance fixing the tire. The next day I spent hours and finally convinced a truck stop to help me against their company rules.

Customer service with an attitude!! Good luck getting your money back after canceling this membership within 24 hours and not having used their services. I wish I had read the reviews first!!! It has been more than 10 days and I'm still waiting for my refund! Every time I call they tell me that I've been refunded when I haven't!!

We have been members for several years and have few complaints about the service we received when we ran into problems since we did eventually receive help. However, one day before we were to leave town with our camper, I received a letter from Good Sam stating they did not want to cover us any longer. They were sending a refund for the balance of our contract and this was effective pretty much immediately - in the middle of our trip. Not renewing would have been bad enough but to just say "go away" was inexcusable. We never leave town without a trip to the mechanic to have things checked over. Still, problems do arise and what good is paying for their coverage if you're punished for using it. Good Sam and Camping World will never see another penny from me and I'll be warning off all my camper friends. This is no way to treat people or run a business.

I'm looking at the reviews...all saying the same thing. I have been working on a tow all day. First time, after many many questions I get a service provider. Wait 2 hours for them to show up with a truck that is too small for my unit. So I call back. After repeating ALL the information and many holds later, Jonathan tells me I'm not eligible for a tow. WHY NOT?? Then Shawn the supervisor gets on and, after many put-on-hold moments, announces that I'm not eligible for a tow. It seems they do everything possible to not provide service! Called GS customer questions and back and forth on hold. The last hold was 12 minutes and I hung up in disgust. WHAT DID I PAY FOR?? NOT worth the time, much less the money.

This year around August I had a problem with my motorhome as my airbags failed and my Jacks would not extend. Being a member of Good Sam's most of my adult life with only two calls throughout my career, call Good Sam's for roadside service, explain my situation, they told me there was nothing they could do. Excuse me? Nothing they could do. I had to drive my motorhome with no airbags 5 miles per hour to a repair facility hoping not to damage anything else to get it repaired. Then last evening I came out of my restaurant after playing music for 4 hours to find I had a flat tire. Desperately tried to remove the tire but the lug nuts were so tight IT stripped out our Tire Tool. We called Good Sam's. They said that they would contact someone.

We had an accident recently where we had to be towed 193 miles in Texas. We ended up using AAA as we didn't have our Good Sam cards in our minivan. When we asked the tow driver about using Good Sam, he replied that he didn't recommend it as they always argue about the details of the bill and are slow pay. AAA only covered our car and not our small utility trailer tow, plus only 100 miles. Our portion of bill was over $900. After the fact we filed a claim with Good Sam. They have agreed to pay us only $100 just as a courtesy. The agent seemed more interested in finding what wasn't covered than being helpful. We will have to reevaluate our relationship with Good Sam after this disappointing experience.

I got a flat tire on my motorhome but was able to get to a rest stop. I called Good Sam roadside assistance and the bottom line is they could not find anybody to help me and after three hours of waiting I had to ask a stranger for help and took care of the problem myself. I was on a busy highway not far from a town. I can only imagine what would happen if I was out in the boonies. I am sorry I trusted Good Sam and I can see I am not an unusual case. Save your money or find another service you can trust. I will be trying to get my money back!!

I had a flat on a busy road with nowhere to pull off the road. Took several tries to get through to a person. And then they refused to send assistance until I got a police vehicle on the site for traffic control, which took a half hour after calling 911. They would not even start the process!

Break down with small RV in Los Angeles in the city. Be told have to wait 5 hours for tow to arrive. Be told that membership only covers to next authorized shop, which is not true. Platinum Plus covers 10 miles from point A to point B. So we can't tow until they sort out and "review". So we leave RV behind and bus home. Next days we try to tow the RV again. One dispatch guy tells us that he is sending a tow truck. But truck never comes. We wait till late night to hear anything. Next morning we talk to supervisors who acts like he will help but he just talks.

Beware! I was a member for 15 + years and never had to use the service. This past week I did use for low battery jump. It was a terrible experience. First with the service took over 6 hours to get a scheduled service during normal operating hours. But my experience with Good Sam's personnel was actually worse. Isabelle of the corporate CS was the only one of a little help and listened to the customer complaints. I will be cancelling ASAP and will never use them again. I would suggest you to steer clear of this company. Looks like FMCA has a better service? Good Luck.

Luckily my car broke down as soon as I got home. I called to have my car towed to the dealership. The gentleman was great and seemed concerned. We discussed pick up and decided first thing in the morning would be better, since I was going to need a rental as well. Scheduled pick up 7:30. At 8:30 I called to find out where the tow truck was and after my call being dropped and another one not recognizing the number I was hitting, CS stated, "We don't scheduled pickups. We note it in the system and call you at 9 am to schedule a pick up." Really? With all the AI and bots out there this company is sorely lagging behind the times and becoming obsolete. Their app leaves a lot to be desired as well. I will be going to a different company.

Yesterday afternoon my vehicle blew the radiator, I immediately pulled off the HWY and onto the shoulder, called GSRA. What a joke. On the phone for over 20 minutes, tow truck still not dispatched. The CSR wanted to know if I was on the left... southbound didn't make sense to her. After an hour, no tow truck dispatched because they didn't know where to drop the vehicle. Left alone on the side of the road, after dark, without knowing someone was coming... very scary. I finally made other arrangements, when I received their text that someone was one the way. I cancelled. I will also be cancelling this service and going back to AAA.

Two years ago we needed assistance after an axle broke on our 5th wheel in Albany, NY. After contacting them many times and sitting on the freeway in the rain for 6 hours, a tow truck driver came back on his own to help us get off the road and to a shop. Good Sam Roadside was no help at all - only frustration. This week, we had a flat on our pickup out in the forest near Grants, NM. Couldn't get the spare tire off the truck.

I have found Good Sam to be a disappointment. Breaking down is no fun but breaking down with a large RV can be especially frustrating. I called this company for a jump start on my 38 foot diesel. The tow truck company sent equipment that could not start a Toyota Corolla. The tow truck driver admitted to me that the appropriate truck was out on a service call and wanted me to tandem with him using my car to help to jump the motorhome. I called good Sam to complain and they argued with me stating that the motorhome had sat too long. I called another company, paid and they jumped it in a few minutes. Unbelievable, spend your money elsewhere.

Updated on 12/06/2019: I was being responded to from Good Sam up until 11/8/2019 when I sent them all the receipts that they asked for. I have not heard anything from them since they said they were reviewing the case. I would love to get this complaint resolved as soon as possible before I take the matter further. Thanks Robert **.

We bought a Class C motorhome from Camping World in September, we have used the motorhome 3 times. The third time we used it we were in Greenville Mississippi and the inverter went out. We had no power for most of the coach. We made it back home and took it to a camper dealership to see what was wrong with it. It was the inverter, well the repair department contacted GOOD SAM and tried to get paid, Good Sam told them they will not pay for the repairs.

It's pretty much smoke and mirrors. The real coverage is only for motorhomes that are less than 20 years old. You have to pay for any assistance needed other than a jump or very short tow. And God forbid you have to go through 911 because of no cell service! They are not equipped to deal with that kind of breakdown. It seems they don't interface with regular emergency services. I paid for 4 years of platinum service. I just canceled my membership with 2 years left to go, no refund of course. We're going to be getting AAA Plus. Because if you have to call 911, they will get you true roadside help and those providers don't take Good Sam.

Good Sam's Roadside Service has taken money out of my account unauthorized. Twice in one week! Totally $229.95. Customer Service was a nightmare, especially a lady named Charlene. She was unprofessional and wouldn't admit they made a mistake which costed me money in bounced checks, overdraft fees and being penniless for over 10 days! Another person I spoke to was Shane. No help with him either. And they kept putting me on hold for long periods of time. TIME IS MONEY!!!!

We had roadside assistance for a year, we bought it in October of 2018. We sold our camper in September of this year. on September 23rd I found a withdrawal from our account for 109.00. I found out that Good Sam's withdrew it without our knowledge. I called them and they said they would refund it. I called them that very evening and spoke with a customer service mgr. named Jason **, he assured me the money would be refunded that evening. It could be 7 days depending on how long it took our bank.

I have only been with this company for 3 months and you have to pay a full year or 6months upfront. I was truly excited about all that the company had offered especially since we have trucking business the extended features appeared to be awesome. Long story short My first call to them 3wks after I started my membership we were stranded on the highway in Texas summer heat for almost 5 hours b/c 1. they could not find my membership, number 2. the dispatch rep was extremely rude, inconsiderate, and sounded as if he could care less about his job and then hung up the phone on us when asking to speak with the manager. 6 hours and maybe 4 attempts later to find a contractor our kids & I were towed and drenched in sweat.

On 10/08/19 I took my Jayco 5th wheel to the dealer for the yearly warranty inspection. It is about 120 miles one way, a good little drive on nice sunny day. The trip over was great with no problems. They finished the inspection, found a problem with the furnace and they fixed that. So, I was good to go home. On the way back the truck’s diesel engine quit. This was about 4:00PM. There was plenty of sunlight left in the day.

I just finished a 14 hr shift. I was travelling my 60 km commute home. My car became disabled at 5:30 am along a stretch of busy highway. I was between 2 fairly well serviced exits (15 minutes either way), so believed response time would be reasonable. I purchased Good Sam Roadside for just such a contingency. I'm a 56 yr old woman and don't feel comfortable stranded on a highway, particularly in the middle of the night. I immediately initiated service call. I was on hold for over 20 minutes and then customer service rep assured me that he would call service provider and dispatch tow truck with text updates to follow.

Had a blowout on my 5th wheel on 8/25/2019, northbound on Florida's Turnpike at exit 278 (Minneola). The Good Sam app told me it couldn't determine my eligibility, and gave me an 800 number to call. The 800 number turned out to be Allstate Motor club, which is stupid. They wanted to charge me for the service since I'm not a member of theirs. I called the Good Sam 800 number and they informed my that they don't provide service on toll roads, and I would have to call the 'turnpike provider'. Well, there is no 'turnpike provider' for the Florida's turnpike, any service company can provide service for vehicles on Florida's Turnpike. Good Sam would not assist me in any way. Finally found someone to change the tire (I had a spare) 4.5 hours later. This service is absolutely worthless, I will not be renewing and will let everyone I can know it is nothing but a ripoff.

We had a blow out on our 5th wheel. When we called them, we was on hold for 16 min. before getting a representative. She could not find anyone at that time to help us. After 2 hrs a tire service called to find our location. Good Sam did not communicate with us. Luckily we had a good samaritan help us and we paid him. Don't waste your $$$$!!

We have just become members of Good Sam Roadside Assistance. While traveling, we had a blow out on our RV. We we were within 9 miles of 2 fairly large cities. We called for assistance and were told they would call us back. 20 minutes or so they did return our call and we were told someone could assist us in THREE HOURS!!! We were asked if we would like for them to find someone else that could get to us sooner and of course we said yes. THE END!!! No return call. NOTHING!!! When we tried to call again, we got nothing but recordings. This is the worst experience we have ever encountered. Supposedly, someone was to contact us regarding this matter and again, NOTHING!!!

My father had to use my debit card to issue a request for a jump. The car ended up starting without a jump, so he canceled the request, and they still charged me. I have been waiting over a month for a refund to be issued to my account. Everytime I call in, they give us the run around and say, "Yeah it will be in your account in 2-3 days" - yet it never happens. My dad has called several times, and each time they lie to us saying they have processed my refund. These people are thieves, I now have to go to my bank and file a claim on you. Terrible customer service, I'm a young college student who needs every penny. Yet you steal from me? For a service I never even received? If that isnt shady business, I dont know what is. And I'm going to make sure everybody knows about it.

I called to update my credit card date. Gave them everything they wanted except my card number which they have. She said they need the number from me and could not update the date without the number and said bye.

Updated on 10/15/2019: This is the second review that I have given. Good Sam always responds with a nice comeback, but nothing was done about our experience that I recently left here. While traveling home from a TN vacation, our tire blew out back in August of 2019. GS could not find us after giving them our exact location. We ended up changing the tire yourself after tiring of trying to get them to locate us and we weren't in the middle of nowhere. I have reported this to them and they have given us no answer for this. I have since cancelled my membership as they need to be reported to the Better Business Bureau.

On Sept 5 2019 was traveling thru North Carolina at 1 in the morning with my 36 ft RV and trailer hauling a motorcycle and Golf cart. The wheel Bearing on the trailer blew apart sending the tire and wheel over 3 cars thru a parking lot then thru a fence. The trailer hit the ground in a shower of sparks. Well here I am stuck in a intersection with the police, call GOOD SAM only to have them ask some of the stupids questions. Mind you I got traffic blocked! They want to know who built the trailer! So 2 hrs go by they still haven't looked for a wrecker yet because she can`t find the manufacturer So the police says we have to do something.

Sept 9th 12 noon my wife and I broke down on I10 at mile marker 51, not in the Desert not in Nebraska but in Northwest Fl. At first we had a arrival time for assistance of 210 minutes which was changed 1 and 1/2 hours later to another tow company. The ETA on the new tow company was 1.5 additional hours. Which they did not meet. 2.5 hours later the driver assigned the call contacted me about our situation. I informed him our truck had failure with a rear axle seal. He informed me he couldn't handle our call and would have to get his company to send another driver with a roll back truck. He had planned on towing my automatic transmission truck from the front with the trailer attached. I made numerous calls to Good Sam and numerous calls to the towing company to no avail. My wife, our Dog and I set on the Interstate till 9 pm that night when another vendor showed up to assist us, I can only assume they were subcontracted to assist us.

On July 5, 2019 we were traveling northbound in Oregon at the beginning of a long trip to Alaska. My husband noticed what looked like oil in the wheel well of the rear tire. We texted the picture to our mechanic back in California and they said it looked like a rear axle leak which is very serious and needs to be fixed immediately. I called Good Sam Roadside Assistance and finally reached a live voice although this person called Charley sounded very slow.

I was horrified to discover after switching from Geico that Good Sam Roadside Assistance has a 1.4 Star average rating from 255 reviews. Most of the complaints were similar....Had to wait 6 hours for a tow truck. Tow truck did not show up. No service in that area, etc. When I reinstated my Geico policy and added another RV for full coverage I discovered I would be paying the same monthly payment as I am now with Good Sam without the additional vehicle on the policy which means I am saving $360 A YEAR. When I called Good Sam to cancel I was told that there would be a $50 cancellation fee. From my point of view, this is a ripoff from a company that provides an unacceptable level of service in relation to the customer reviews. From their side they have the processing of the application.

I had a blown right front tire last Saturday on I-10. A MH owner's worst nightmare. I have the Good Sam Roadside Assistance for those type emergencies. The three hour ordeal of trying to get help was exhausting. First 30 minute call let me know that help was on the way. Would receive a text from the vendor. I eventually did. Called him back and he said that he was not equipped to assist me on the interstate. That resulted in me having to call the 800 number back and of course go through the interrogation all over again. No record of the previous call. Started over and given an extension if I needed to call back. Again no results. Called back and no one at that extension. Found my own Tire company and $750 and 3 hours later I was on my way. Good Sam's Roadside Assistance is a total waste of money. Poor value and poor customer service. Very disappointed.

We were headed back home with our 35 ft. travel trailer in tow when one of the passenger side wheels flew off the trailer breaking all the lugnuts. The other tire lost 3 lugnuts because of the stress. We were able to pull over right away but in an awkward place which blocked some sight distance at an intersection. Called Good Sam and went through the phone tree. Once I actually got to talk to a real person and was put on hold for some time the call was dropped even though we were just barely outside City limits. Have Verizon cell service so I don't believe it was on our end. The representative I spoke to had my phone number but didn't bother to call back. So, I called back again and went through the same lengthy process to finally speak to someone.

I called Good Sam roadside assistance yesterday which was very difficult as cell service was just about nonexistent. I asked for a winch out as we were stuck. They never called back nor did any tow truck arrive. After two hours I managed to call AAA whom I also subscribe to. They arrive within 1 hour and got up out in 15 minutes. I called Good Sam today to complain, had to wait on hold for 45 minutes to talk to someone. They said they would transfer me to customer service to cancel my membership. After being on hold for 45 minutes I hung up in disgust. Though they had my number, in case we were disconnected, they never called me back. These guys are incompetent to say the least. I am thinking of putting a banner on my rv telling the world not to use them. I will do my best to let everyone at every RV park know this. They are a rip off.

We needed to remove our RV from Florida due to hurricane Dorian but the jacks were not working. We called several times roadside assistance and the extended warranty department to find someone to come and help us. No one could assist. They could not find anyone on their network. What a scam! Can't wait to cancel my subscription.

I needed my motorcycle towed which is covered under the Platinum Plan I purchased from Good Sam Roadside Assistance. I contacted Good Sam Roadside Assistance for what was needed. Received a call back saying they have someone on the way and will arrive in approx. 45 to 50 mins. I told the person that called I would meet the driver at pickup site. Upon arrival, tow truck driver was in process of leaving saying his dispatch had contacted him and he needed to respond to a wreck and him telling me he couldn't do the tow, sorry. I contacted Good Sam Roadside Assistance back stating what took place and was told by Good Sam Roadside Assistance rep the towing service accepted the call to perform the job. I was put on hold while rep assisting me called the towing company to see what was going on.

Broke down on a Sunday with our diesel 40 ft motorhome and they refused to tow us on Sunday. So here it is Monday the next day at 430 pm and still no tow. Don't waste your money on Good Sam. They lie and don't give you the service you pay for. Never again after waiting 2 days for service.

My motorcycle stop running at a gas station. Called At 6:30 to have a tow truck to take my motorcycle home, I was only 3 miles from home. Called back at 8:15 to find out why they haven't come, stayed half an hour on hold. They told me they had canceled the order. Said they couldn't find anybody to tow a motorcycle. Sal the new operator said he would find a tow company to tow my bike. I was on hold, he came back at 8:45 and said he found one but I had to pay $257.00 to tow my bike. I said I'm not going pay because that's why I have Good Sam. He Said he would talk the tow company again. He put me on hold again. Called back at 10:00. Said they couldn't find anybody. I was left stranded. Called my friend who had a trailer and we towed it back to my house.

Called for the first time tonight to obtain a tow truck because vehicle was disabled about an hour away from home. Called at 5:30PM and got a text stating would be there at 8PM, which is too long. Then did not arrive so called back and stated it would be 10-10:30 before they got there! This program is worthless, don't waste your money, go elsewhere!!!

Purchased service when purchased an RV. Policy lapsed with no renewal notification, discovered while going thru the cards in my wallet. Called and renewed cost of $374.75. After having policy sold RV but did not cancel policy. On 8/14 had to use it for the first time. Called to have truck taken back to the Chrysler dealer who had service it for the same problem 1 week earlier. It had to go there for any previous work to be covered. I was told by customer rep they would only cover 8 miles to a small town mechanic and we would have to pay the other 24 miles costing us $92. Then a week later I called to cancel the policy because we sold the camper and the new vehicle had roadside assistance. I was told by Good Sam they would refund the unused coverage but was deducting the claims fee for service provided on 8/14 in the amount of $78.75. So can someone explain what coverage did we get?

I purchased the Good Sam Platinum Roadside Assistance plan while in Camping World buying some RV related items. I was going to purchase this online and was told by the store in Kissimmee, FL I could buy it in the store at a discounted rate. I confirmed with two other store employees and they confirmed. My cards arrived in the mail, I called in and was told I only have the basic plan. I informed the CS agent that my cards and documentation all say Platinum. She tells me I'm wrong and the system is right. I asked how she knew that? I asked to speak with a manager to correct this and she came back on the phone to tell me her manager was busy but she could upgrade me.

We have been members for 10 years never called for help until now. We went to Sekiu Washington a very tiny fishing town 146 miles from home. Just as we pulled into the RV Park we noticed transmission fluid running out of the truck. We could go no further. We talked to a local Mechanic. They told us they do not normally work on transmissions but could order us a new one for $3000.00. He also told us he is too busy to even take a look at the truck for at least 3 weeks so it would be at about 5 weeks by the time they get parts. The closest town we would be able to get our truck fixed was Port Angeles 40 miles away. We are 146 miles from home and stuck for at least 5 weeks. We called Good Sam. After a 3.5 hours on the phone with them they told us they would find a tow truck to take our truck to P.A. They would not do anything about the trailer because it was in a safe spot. They would send a text telling us when to expect the truck.

2 months ago I had a blowout on my front RV tire. Having a good Sam Membership for many years it was time to give them our first call. Although friendly enough, it took them over an hour to call me back and let me know they still had not found any technician able to get to us with a new tire but would call again as soon as they found one. Minutes later a tire truck pulls up behind me, he happened to see us stranded and offered assistance. As this franchise tire place was 10 minutes away he said he was able to provide a new tire for $465 USD all-in. I gave him the go-ahead and as he went to get the new tire, Good Sam called back - they found a technician who could be there in 1.5hrs and including all kinds of up-charges the total came to $750USD. ???? For the exact same tire! Needless to say I cancelled them.

We are fed up, disgusted, and disappointed in Good Sam. Having been customers since 1996, we've noticed changes over the years that have been confusing and most recently misleading. I used to get notices in the mail about our Roadside Assistance coverage, which I appreciated, as it gave me time to get the check in the mail in due time. I often paid for 2 years. Then the notices alerting me to expiration started arriving MANY MANY months before the coverage expired, as in 5 to 8 months prior, NOW no notices are received, not by mail or email. All I've received recently, during the extremely busy gardening and festival prep time, was one notice implying renewal for $69.95. I totally misunderstood that as we aren't interested in a membership, but EMERGENCY ROADSIDE ASSISTANCE, coverage we've had since 1996 and have NO MORE, much to our chagrin.

I purchased a Travel Camper 1 month ago and was given FREE Good Sam Roadside Assistance with my membership; so I was worry-free beginning my fun travels after being injured twice last year and not having fun. While 850 miles from home in Colorado I was forced to park in a city parking lot after midnight 28 July when my electric jack got damaged until I could call for help the next morning. I found a mobile repairman with the part who could repair the camper the same day so I called Good Sam Roadside Assistance with the good news so they could assist me and I could be on the road again that day. They told me they had to go through their own preferred providers to assist me so I waited 5 hours in a HOT CAMPER IN A CITY PARKING LOT WITHOUT ELECTRICITY/WATER and no-one arrived.

We had two flats in one day on our travel trailer. We changed the first with our spare tire. Then, traveling from Indiana to Ohio we had another one. We called Roadside Assistance. Dispatch was wonderful, and would even call just to let us know their status. Our issue is with Transit Pro and what they're allowed to charge. My end of the bill was...$406.48. When I called Good Sam to question the charges I was being passed off to Dispatch who passed me off to Transit Pro. When I question who I was talking to I did not get a straight answer at first. When I asked what Good Sam paid for if my bill was $400.00 I was told he didn't have that in front of him. But, was told an average service call was 500 to 600 dollars with a two hour minimum on what they pay out.

We have had Good Sam Roadside assistance because of our RV. Let me tell you, don't waste your time with them. They are so incompetent and it is absolutely UNACCEPTABLE. The two times we needed them in the last 6 months they left us HIGH and DRY! Our motor home blew a hose and we limped to a truck stop. After calling and waiting 1.25 hrs they called back and said it was too late in the evening to get a tow truck or repair man out to us and "since we were safe" there was nothing they could do until the next day. We had to find our own guy (only 5 miles down the road and came to fix it). Then last night our truck died on the highway and we coasted down the off ramp. Called them, they said they would have someone out to get us (it was 6:00 PM) and we were in a town so not in the boondocks by any means. Waited 1.5 hours.

We (Deaf couple) have bad experienced with Good Sam in Honolulu last July 15th. After we enjoyed our dinner at Cheeseburger restaurant in Waikiki then we were dumbfound that we forget to leave keys in my friend's Chevy truck (Loaned) then we asked restaurant hostess to call Good Sam for send us a locksmith guy but he never showed up after we waited for more than 2 hours and half included made 3 calls to Good Sam and asked where is our locksmith guy? They admitted to us that they can't find available locksmith guy at late Sunday night hours then our waiter helped us to unlock our loan truck and drove away. What ashamed Good Sam! I called new name for Good Sam like Rotten Sam. I told my friends and family members to avoid Rotten Sam! Go to join AAA club!

We received a year free with our RV purchase and purchased the extended coverage. We were told by the finance person at Camping World that it was the best roadside assistance money can buy and we trusted them. Big mistake. The first call we make, we are told that 1) we didn't meet the definition of "disabled" and 2) we aren't roadside so it isn't covered.

Good Sam is terrible. We had a blow out on our fifth wheel camper, on busy I-95 in Maine. We contacted Good Sam and after 1.5 hours of waiting for someone to change our tire, in 98 degree temperatures, and texts stating no one was available, we took it upon ourselves to contact a tow company. Funny the tow company said they received no call from Good Sam and they are affiliated with Good Sam. This company was a half hour from where we were located.

I had a flat, I called Good Sam since I had Platinum Complete Roadside Assistance. They said I had to pay for the tire and Good Sam would reimburse me. I have the person's name who told me this. That was on May 18. Today I called to find out about my claim and was told A) they have no record of the claim and B) they do not even pay for tires. So their rep, a Mr. Rudolph ** II totally lied to me to get me to buy their overpriced tire through Transit Pros. So not only does Good Sam NOT pay their claims, they force you to pay for overpriced items to get back on the road as well. They prey on RV owners and are NOT to be trusted.

I am not member of Sam's and I was stressed out because my car had broken down and I needed a tow to a mechanic. I called and placed my order, they charged me right away then took 3 hours to contact me. Then finally when they called me they told me they ordered for the wrong equipment and needed to charge me again. I was upset and told them I wanted to cancel the service. They then proceeded to charge me again. This is one of the worst services I’ve ever had!!!! Their customer service is absolutely terrible and they just don’t care about helping people in need.

As Motorhome owners for many years, we always have had Good Sam Roadside Assistance policies and never had to use it until our last trip. Broke down on I-95 (fuel filter came apart) and needed help. Not only did GS not help, the person actually told us to call 911 and get the RV off the side of the road before she would send anyone or anything. We spent hours try to get help and finally I crawled under the MH and temporized the situation and got it to a truck shop. Once again, Good Sam Roadside Service is worthless, don’t waste your time and money.

Please listen to the reviews, I didn't! And oh my gosh! Don't do it! I got their best "Platinum Complete" because I am handicapped and can't do it myself. Hit road debris and my inside rear tire passenger side went flat. Call roadside assistance at 11:50 AM on Saturday, 3:30 PM no one had come," called back "oops sorry will get some out their in 1/2 hour" they said. Small tow truck showed up in 30 minutes, with only a 2 ton jack, could not lift my 30' C Class. Called back, 2 hours later they said "oops we had it setup for a medium weight vehicle." Really! They have all the information on my RV. They should know it weighs over 20 tons! They redid the order for a heavyweight tow truck, called back, "Sorry we cannot negotiate a price with any tow company, you will have to wait till Monday." Really!

Long story short ... we had a nail in a tire which they would reimburse us for later with several pictures. The best part was in order for them to come out to help us was over 2 hours labor estimated so more than $200 out of pocket to actually take the tire off our travel trailer. In other words it's a scam. I should have listened to all the reviews. At least I could get my money back for the "tire and wheel protection." Please avoid these guys!

Told my daughter to limp along a major highway in the middle of nowhere to a “certified tech” and a “campground”. They did so, tech was high or drunk, RV park was completely unacceptable and scary. Tech changed a filter. Said they’d be fine, they died one mile later and Good Sam said they would tow them back to the SAME tech. You mean the one that took their $100 and did nothing? When she demanded to be towed to a reputable place, Good Sam refused and said “That’s all we’ll do, Ma’am”. Hundreds of dollars a year for 6 years and this is what we get? She’s still waiting for a tow for which we’ll pay over $700.

Updated on 07/03/2019: So to follow up on my previous review, we finally got a call and were told we would need to wait at least 6 hours for a service person. Not acceptable, then were told to go to an rv repair place and we would need to pay the bill. Again, NOT acceptable. How is Good Sam going to make this right?

Updated on 07/04/2019: This is a follow up to a post I made on July 1, which detailed the failure of GOOD SAM ROADSIDE ASSISTANCE to provide a jump start to my family and I, within three hours of calling them on a Saturday afternoon. I missed a call from their "investigator" Ella calling from ** yesterday after 4 PM EST. I made several return calls and was disconnected once, then another call I was told I could cancel my membership but there was no way I was getting a refund then hung up on. I then finally spoke to someone named "David" after being on hold for fifteen minutes, who assured me a partial refund of my membership dues would be refunded. This was after far too many phone calls and being put on hold for far to long. They did their best to try and make me feel like I was making this up.

The car started after a while and I figured out that it would run a while and then quit. I managed to make it the 60 miles home after many episodes of stopping and starting on my own. I cancelled the Good Sam "help". Stay away from this company. They are no good and you will be on your own. The money you pay is for nothing.

Twice now over two years I have had tire issues with a small, one axle travel trailer. Could not be towed because the tire was blown out and they didn't have that size tires to replace. Once in Delaware and now in New York. Couldn't find tow truck or tires, told us to disconnect camper from tow vehicle. Leave on side of highway and go to Walmart. Really. I pay for this service. You should get a tire and bring it or not accept my membership fee when I told you what type of camper I had. All tow trucks for what we needed in NY were put off their network. I'm guessing their network is only 50 miles from their headquarters. Don't waste your time or money with them. They lead you on thinking they can help then hours later call and say that you have to search for a provider. Helpful when broken down on the side of the highway with 2 small kids. Never again. Canceling membership tomorrow.

Our (almost new) RV got hit by lightning damaging numerous sensors, computer modules, etc. Delicate, sophisticated electronic stuff. They would only cover a 20 mile tow to Premier Boat and RV, a boat dealer that peddles some used RVs. I had extremely qualified mobile techs decline the work because it needed a top level shop. Pathetic. The supervisor I elevated it to was argumentative and knew less about the subject than the kid who took the call initially. DON’T waste your money, absolutely worthless! PS: 1st claim ever.

I am deeply upset as we've had membership for 3 years with 2 automobiles and an RV covered, not using it but once in the first 2 years and since the last 6 months have had to call 3 times (last time because of transmission problems). Now Good Sam is not so good, as they have cancelled our membership....because they say that our usage falls outside of their normal guidelines (averages)?? Well nobody knows when they will breakdown. I just want people to be aware what can happen!

We were towing our fifth wheel RV and had a spring hanger break on one of the axles. After 20 minutes of trying to educate the young woman on our issue, she still could not relay the information to the technical support person. She could not understand that a tow truck was not what I needed. After wasting 2 hours of our time, on a Saturday afternoon, she called a tow truck. I called the tow truck gentlemen and explained that I needed a mobile welder and he said he could not help me.

Because my membership will soon relapse I called to renew. I was told it would take up to a month to send me a new card. I am leaving in three weeks. I was told a membership number could be given me, I could print a paper card and that it would be recognized by campgrounds, Camping World Stores and certain gas stations offering a discount. Having been told that two years ago, I knew from experience that the paper card and membership number would not be accepted at gas stations and most campgrounds. Pat, the Sam's Club representative I talked with, said that expedited card delivery could not be arranged.

Seems that all the company own by Marcus Lemonis has the worst customer service. Roadside assistance has a computer system that look for a towing company one at a time. They commit to the first company that accept. Last night I spend 4 hours waiting. First company cancel after a three hour wait. Second company I cancel because I got tire of waiting. Good Sam says unlimited towing but is not unlimited. If you tow a car to a place and you need to tow it to another place you have to pay for the second towing.

We left the lot with our brand new trailer, it was installed incorrectly on the wrong size ball hitch by an associate, 10 miles down the road, the trailer bounced off the hitch. The piece that raises and lowers the hitch was damaged and thrust up through the electrical system of the hitch. We called for assistance to raise the trailer so we could put in a new hitch with the right size ball and take it back to camping world for repair. TWO HOUR PHONE CALL and we were told there was no one in our area available or even had the right equipment to help us. We were in the middle of OKLAHOMA CITY.... ridiculous!!!!

After 13 years of service on 5-31, I was notified of a tremendous price hike. In addition, the service plan was to be cut. My experiences were very similar to F of Livingston, La. on the same date. At the same time of the price hike I called Good Sam about their new introductory offer for new members which was much cheaper than my exorbitant renewal cost. They reward new members with an excellent price and charge long term members a ridiculous increase. Sam, you have forced me to drop you and look elsewhere where I have found an excellent rate for my coverage.

Our membership is up for renewal this month (May 2019). I phoned in April and requested a discount to renew; no go. The company is apparently interested only in acquiring new members, not rewarding and retaining its current members. Secondly, after reading the reviews, it appears that GS Roadside Assistance has gone down the toilet, in terms of customer service. If we need assistance, I expect a prompt, courteous response, and it doesn't look as though that's what we would get. Bye-bye, Good Sam; we will find another company who values its customers.

We've had Good Sam for 2 years, finally needed to use it yesterday for a blow out tire on our RV. All we needed was someone to come change it to our spare tire or replace the tire (we were flexible). We waited 5 hour in 100 degree heat (with 2 small children) to get the run around from everyone from Good Sam. It was Memorial Day, so I understand it being difficult to find a technician, but no one ever called us back, we had to continue calling for them to tell us various excuses for why no one was coming, or why no one called us back. Finally had to get a hotel room, but would have been nice to do that earlier in the day instead of waiting 6 hours. This morning we called Progressive and they got someone out in 20 minutes, and we're kicking ourselves in the butt for not calling them yesterday, and having paid for Good Sam for 2 years. Very displeased with their lack of organization and communication in a situation where it counts.

My elderly parents purchased the roadside assistance thinking the coverage would apply in any collision. There is a technicality stated in the fine print that you must be in a collision with another vehicle for assistance to apply... Single vehicle accidents are not covered. They hit a guard rail in bad weather and were stranded. Good Sam Customer Service was 0% help and rather rude. UGH. I am happy my parents were not injured but sad that they wasted their money on this insurance. Read the fine print before you purchase and understand exactly what you are getting... Most likely you won't want this product. I would never recommend it.

The steps on our motorhome would not come in so we thought it unsafe to drive like that. We called Good Sam at 11:30 am. We were not given an arrival time. After an hour we called back and were told it would be another 2 hours. Finally 2 1/2 hours later he came. No problem. We knew we would pay labor and parts. There were no parts as all he did was disassemble the step. Again no problem. He was there about 1/2 hour. At some point he told us he has a minimum 2 hours labor charge of 100.00 per hour. We were stuck in this situation. So all in all for 1/2 hours work it cost us 207.26. 7.26 for using a credit card. Plus according to the invoice Good Sam's paid 150.00. So if you use this service be sure to get costs up front. We have used this service in the past with no problem but we will not be renewing after this.

Called for service at 1045. Service provided at 1030 at night after multiple phone call to call centers. Requests to talk to supervisors never happened. Kept on hold for 45 minutes while agent working on case then call dropped. Called back and told no one working on issue. Been member for over 3 years and this is first time I used Roadside assist and probably will be last.

I have had a Good Sam Platinum membership for five years and as I recall, I have used the roadside assistance program four times. Today I unexpectedly received a Notice of Cancellation. The notice is dated six days ago, and my membership is to be cancelled ten days from the date of the notice, which means four days from now. Good Sam is cancelling my Platinum membership because they say my membership costs have significantly exceeded their average.

Updated on 04/28/2019: I wrote a review of Good Sam Club. I stated I signed up for three years of membership with Good Sam Club (not road service) at Gander Outdoors. They replied that they were sorry I had a bad experience with Good Sam Road Service (true) and Gander Outdoors (False). Gander Outdoors were the people who offered the Good Sam Club membership - They did n o t h i n g wrong - so for Good Sam to say I had a bad experience with them is total wrong.

Called Good Sam when I was stranded. The tow truck came and told me the dispatcher sent the wrong truck. He said I would need "Dollys". I waited, no truck came. I called back Good Sam, they stated I would have to pay for another truck to show up because I sent the first one away. They believed towing company!!! You get what you pay for. Good Sam: Please don't ask me for a phone number and contact info to make yourself look good in front of people that dont know you! Y'all need to stop all the flim flaming!

Dear Sir/Madam, I am writing today to complain of the poor service and rude service. On April 11th - we had a blowout on our camper - called for service, waited, waited, and waited - called them back still working on dispatching someone to assist us. Meanwhile after waiting a few hours, around 8:30 an TDOT assisted my husband on changing the tire. Then I called back and CANCELLED service for that evening.