Good Sam Roadside Assistance Reviews

On 10-7-22, several check engine lights came on in my diesel pusher on the way to my RV site. After arriving I called Good Sam and requested a mobile mechanic. He arrived in about an hour in broken down old police car with a missing bumper and cracked windshield. The mechanic wore ratty jeans and a white tank top and did not have any diesel tools to diagnose my issue so he left. But the worst is yet to come! Ya see, I was at Prado Regional Park in Chino (CA). About 20 miles from Disneyland, 20 miles from Ontario Airport or 30 miles from John Wayne airport.

This joke of a company will come up with whatever reason on a whim to catch you with your pants down and side blind you with any excuse NOT to tow your RV after paying for the most expensive and elite 5th wheel RV roadside assistance and TOWING plan possible. Even after reading all the small fine print details, they will even come up with some off the wall reason to avoid towing your RV.

I mistakenly bought the service thinking that I could rely on it. I called for a tow and waited 8 hours for them to arrive!! I called the toll-free number only to be switched back-and-forth between departments. Then they wanted to charge me an extra $50 to tow the car to the shop only 3 miles away. Trust me don’t waste your money, you’ll end up frustrated.

I broke down on the side of the road and I called Good Sam and this was my first time using Good Sam and my last. EXTREMELY LONG WAIT, Horrible, Horrible experience. C.S. didn't listen when I said send tow truck. Guy in van left me stuck, no water, hot, hot sun, he did not CARE.

Yesterday, I called Good Sam for roadside assistance. I waited for 3 hours and I never got any texts for when anyone was on the way. I called back during that time and their agents did not understand basics like the term southbound and that my GPS was picking up a residential neighborhood next to the very very very busy interstate I was stuck next to (southbound Interstate 77) in North Carolina. I ended up paying $110 for a tow truck I found on my own. This was a terrifying and terrible experience and I will be cancelling.

I have used them 2 times over the last 4 years once for car lockout and once for a very large class A RV lowboy tow. Both times they came through just fine. The RV tow would have cost me a ton 3-4k. Yes I'm happy and I would recommend them. The RV tow was very difficult to find someone to do the job, but took a while. Good Sam came through for us. Also fast good service on the lockout.

When I got Good Sam Roadside Assistance, I was happy that they covered RVs and tow trailers. But the first time I needed them was for a bad transmission on our truck. It took them so long to respond that we took an Uber home, and we were home for hours before they picked up the truck and towed it home. Then the next day we had it towed to a transmission shop only 5 miles away, but their mapping program said it was farther, and they charged us extra mileage fees.

What I wrote to the company: "We broke down in Parker AZ with 115 degree hear. We called for assistance. After four hours we were told none was available but would be there at 0800 in the morning. No one ever called....ever. What if I was elderly? I'd be dead. I had to find my own mechanic and drive.my tow vehicle to find parts. No one has still called to check on us. I'm ending my service with you. I am going to find every RV forum and Google review and make sure to share the word." Stay away from Good Sam. Your safety depends on it. Your service is awful and you should be held accountable for it.

Warning...stay away from this company! In addition to RV coverage, we paid extra for pickup truck coverage and RV/truck tire coverage with roadside assist. Air in our truck tire was low and needed more air to prevent tire failure. The only roadside coverage they provide is towing the RV to the closest 'Camping World' and guess what...they are closed on Sundays and holidays with limited daytime hours. We were on our own on fixing the truck tire, so we ended up calling AAA which we also maintained coverage with and at least they showed up with an air pump to pump in enough air to get us home (2 hours away). They also notified Florida Road Rangers if we needed more help. Must check if I can cancel and get a refund on remaining contract. Either way... we will be looking for better company!!! We will definitely keep AAA!

My RV Trailer broke down in NW Georgia. Bad wheel Bearings on the left side. I thought I was lucky to be off the road and very near a Trailer repair shop. Unfortunately they could not do the work so I called Good Sam. I was connected to a mobil Mechanic service and told I needed a credit card and would be charged for a minimum of two hours of service at a rate of $132.50 per hour. Thankfully we were allowed to park in the shop’s lot. All Pro Diesel in Franklin GA. We waited about five hours or more all the time being told someone would be there soon. Good Sam had hired someone from MO. A very long way away.

Good Sam: Our F250 broke down in Bennett Colorado along the highway. My wife/I researched and found the best rated Ford Service Dealership (39 miles away). I called Good Sam at 10:44 am. They said, the closest service station was 20 miles away, therefore, I had to pay $160 for our truck and trailer to be towed the additional 19 miles. About 2 hours later, the tow company called and said they needed $320 to tow the truck and trailer.

5-6 hour wait times. Wrong addresses given, wrong orders. Unprofessional. Subcontractors that will screw you around with a million excuses. Terrible terrible. They. Good Sam apologize a million times but cannot correct it.

I have attempted to use Good Sam Roadside on two separate occasions only to be told by Good Sam that they will only cover towing up to 5 miles. I currently pay for Good Sam's highest tier of towing (platinum auto) which states that they will tow unlimited distance to the nearest provider. However, I have found that the nearest provider is often unwilling to service my vehicle due to wait times. The first tow was only 7 miles and second tow was 10 miles and both tows required out of pocket payment. Please do not use this company as you do not get to chose your destination of choice.

I have reviewed Good Sam previously for their HORRIBLE customer service. After that, I got a letter from them saying they were canceling my subscription because the cost to tow was greater. WTHECK!!!

We called once after signing up. It took over 3 hours and multiple phone calls. Called last week for a tow and even though we called multiple times no show after 4 hours. We even called the number they gave us which was suppose to be the tow company...didn't go through. Still no show at 4.5 hours. We canceled and called our garage instead. The most useless product I have unfortunately bought. I'm going back to AARP.

Lost power driving through Colorado mountains. No cell service, had to rely on a passing individual who offered to go back about 5 miles to his home and call for service. Finally got a weak signal just about the time the wrecker arrived 2 hours after disablement and called Good Sam, explained the situation. They told me I could request reimbursement through the website. Reimbursement denied because I didn't call Good Sam first. No cell service. Doesn't matter, it's just "unfortunate" over and over. Asked how I should have handled the situation differently, no idea, it's just "unfortunate". Tried escalating my case but was told that's the final decision.

Driving my Sprinter camper to California towing a small trailer. The camper suffered a flat tire right side rear. I'm on I-84 in Twin Falls Idaho, cars are going by at 80mph. I was pulled over as far as possible on the shoulder. I called Good Sam to get someone out to change the tire. The first person I talked to said he would text me when he found a company to take of my tire, several "sorry to keep you waiting texts later" they stopped texting, 2 hours later I called again. The lady I talked to said the fellow I talked to had left it for the 12:30 am shift. I called the the first time at 6pm. I explained again that I am on a busy interstate and it's dangerous! I finally gave up, Google the local towing companies and 20 min later a tow truck from Marky's towing was they with a very nice young man that changed my tire. Good Sam's roadside assistance is a joke. I'm going to request a refund and cancel my subscription.

My wife and I purchased roadside service for our RV and we planned to be on the road for a while. We were stranded on 3 occasions. The 1st time we were in San Francisco with a radiator leak. We called roadside assistance and they told us they will find someone to help us out and would call us back. When they called us back 4 hours later, they said we should be getting a call when the service provider is on the way. After an hour, we called the service provider and they told us they were coming out on Monday and not today (Saturday). We were not able to get any service on the same day and had to stay for an additional 2 days. Which I had to fix the issue myself.

This is the first time using good Sam roadside assistance it was recommended by several people to me so I decided to try it. I will be dropping my service. I was on the side of the road for 1 1/2 days before good Sam was able to get my travel trailer towed. I had my 4 Year old out there to just horrible I have triple AAA as well and they came within a half hour for my vehicle. I will now be adding my RV towing to triple AAA. Good Sam has worst service I have ever had to deal with csr took my information wrong put weight as 33000 pounds when my trailer is 7000 this is probably why I was unable to be towed until the next evening.

My initial experience wasn't terrible. Requesting assistance for a flat tire was a little strange - you call them, then they text you a link to complete it online. Okay, did that. And people did show up to fix my flat tires - but it felt a little sketchy. The service providers arrived in unmarked sedans, no uniforms or anything indicating they were in business. The biggest issue arose, though, when I used the service I paid for. I paid for 3 years in advance, but Good Sam cancelled my membership after the first year because I used the service for 3 flat tires within that year. Apparently you can buy the membership & stay a member as long as you don't use the service you paid for. I'm not sure how that makes sense, but I couldn't get back to AAA fast enough. Never again!

To start, initial call prompts are misleading. I called 3 times before I just picked wrong answer for me, so I could get a live person. This person led me to an automated prompt. I filled in the blanks and received a message that my request had been submitted and I would be contacted shortly. Shortly turned into 2 1/2 hours (6:18 p.m. - 8:55 p.m.) I called back and the person I talked to stated that she had no record of my request being submitted. She initiated a new request. I had to pay $40.00 for a towing fee for a distance of 5.8 miles (4.8 miles over the limit of 1 mile), but membership states unlimited distance towing and said nothing about to the closest shop. I received another message about 9:30 p.m. that a tow service was on the way and would arrive in about 90 to 120 minutes. The tow truck driver did arrive about 11:30 p.m. after coming from 2 hrs. away.

This is NOT Triple A (AAA) or anything like it. A search for AAA on Google puts this company at the top of the search results because they pay to be there. After signing up in October of 2021, I found out how inferior they are in November when they did not answer or return a phone call to their 800# for assistance. I tried again today (March 2022) and I'm wondering if they still exist. The pre-recorded messages are in various voices and no one has come to the line after 30 minutes.

After reading a number of reviews I appear to have been very lucky. Stuck on i40 outside of flagstaff with a 35 foot diesel pusher. It was on the hook within 3 hours as it takes a good hour to just hook up. Towing company were very knowledgeable and helpful.

RV broke down 2:30PM on a Friday. Called for assistance from our Good Sam Roadside Service. After talking to several agents throughout the night, we realized we would be sleeping on the side of the highway that night. No one was able or willing to help. Saturday, the calls resumed. Still no help. The final call from Good Sam was to inform us, "You are on your own (exact words)".

Jan 6, 2022, flat tire on my motor home, cold and windy in Ardmore, OK. 80 years old. Called Good Sam, they texted help is on the way and gave a phone number. An hour later I called the number, they said nope, help is not on the way. Called Good Sam, said they would text when help is on the way. I started work on it myself. I have a bottle jack, spare tire, compressor, generator. Never got a text, didn't get another word from Good Sam. Several hours later I had done it all myself. My daughters were incensed when they heard my story and called Good Sam who promised to follow up. Jan 17 and no word. I think an appropriate remedy would be for Good Sam to buy me a subscription to AAA.

I hired Good Sam to tow my newly remodeled, 36 ft RV. I was very clear that it absolutely had to be towed on a little boy flatbed and did not on a wrecker tow truck because of the weight in the back from the remodel. I'm not sure who they outsourced the transport to but they completely and recklessly annihilated every inch of my RV! I had just, weeks before hit the 15,000 mark on the restoration and remodeling of the RV which included reinforcing the entire interior to house a rooftop garden/bar. The first thing the tow truck drivers did was rip off the entire roof including plastic lawn furniture that was bolted to the roof along with AstroTurf I pick it fence Pink flamingos etc, and threw them off to the side of the road where they picked up my 18,000 lb RV on a wrecker and dragged it 35 miles before getting it stuck in the road and ripping off the drive line then just abandoning it there.

Bought into the program mainly for my motor home but figured I cover my wife and kid's cars as well. Over 700.00 invested for 5 years, paid in full. Used the service twice in about 6 months for my son's jeep and they cancelled me and said I used it too much. Even better they said I only paid to have it towed to the nearest garage and charged me 300.00 more to bring it to my house 50 miles away. Really a great service as long as you don't use it.

A Good Sam Roadside Technician improperly re-attached my wheel cover after changing a flat tire & it was lost as I drove the RV. I made a damage claim with Good Sam in September & it has not been resolved. They never return calls or emails. Their Customer Service Philosophy is to delay the customer as long as possible until the customer eventually gets frustrated enough to drop the claim.

I purchased a new/used 2021 Forest River stealth toy hauler. After finding out not being the original owner that all other warranties are void I decided it may be a good idea to get an extended warranty. Little did I know immediately after I got the warranty I would have issues and went to file a claim and was denied. No point in getting this useless service if they’re just gonna deny your claim, very unhappy.

Charged me for a tow and charged me extra to take it to somewhere besides a corner gas station. Hour and a half to two hour wait. Had to call twice as first operator didn't have a clue. Did not feel it is worth the cost of membership.

This is a tale of a simple car tow as opposed to an RV tow. My car was damaged during IDA and our insurance carrier, Allstate, requested we use their collision center which is 6 miles from our house. I called the day before our cars scheduled appointment at the body shop.

Needed a tow from home to a garage that takes care of my cars. Not the first time I've had this EXACT tow done before. This time Good sam decided to charge additional $93 for that same tow that in the past was covered by my membership. The customer service people did not seem to know how to handle my situation and after 45 minutes on the phone I spoke with Rudy a customer service "Supervisor" who does not understand how to talk with customers. He decided that overtalking the customer was a good idea. Bottom line after 16 years of good service and no complaints Good Sam has apparently decided that customer service is not a priority. Highly recommend picking a company that values its customers.

I joined Good Sam's roadside Travel club 5 months ago after 30 years with AAA. Yesterday, Friday 10/22/21, I used my new Good Sam's travel service for the first time. I cannot begin to express how upset and frustrated I am with the EXCEPTIONALLY POOR EXPERIENCE I endured. I am now regretting my decision to join Good Sam's travel assistance entirely!!

These people are just above and beyond. My husband and I are full time RV'rs and we're traveling to our next destination. We decided to stop at a reservoir IN THE MIDDLE OF NOWHERE IDAHO to boondock for a bit. We got slightly off the makeshift road trying to get as far away from everyone as possible and ended up stuck in the lake bed with our 1 ton dually and 35' camper. Everything from the beginning of the first phone call was just very impressive. They made it SSSOOO much easier to call in and be located and collect all the necessary info than AAA. Long story short it took 5 hours to get the tow driver out and when he did show up he had tripled his price and seemed like he was about to tear our frame right off the camper!

Good Sam Companies,, stay away. RUN. Good Sam, the nation's largest RV motor club also owns National General insurance, Campers World, Central coast resorts and more. DO NOT join their club or buy any of their insurance. They are liars and cheats just like all American insurance companies. I was just woken to high wind gusts and rain and had to climb onto the roof of my motorhome to re-secure my already damaged roof. My roof was badly damaged late August from a really bad monsoon storm that torn up the back end of my motorhome's roof, I was waiting for the insurance company to get the roof fixed only to find out the Good Sam insurance company is doing everything to avoid paying the claim, and I can't afford to fight them nor the money to replace the one piece fiberglass roof. The motorhome is my home, I live in it.

We were thrilled to find this company and used them several times. However, we did not know that when we followed their phone assistant's directions... When they said to get the battery charged and wait till tomorrow to see if the works and if not call them and they will arrange for towing. This happened several times because we were unlucky enough to have batteries DIE on 3 cars.

Up until July of this year I would have said if you’re looking for roadside look no further. I used them about 3 years ago and it was great, but then in July of 21 they changed my tune. My HONDA Pilot 2016 engine blew 75 miles east of Boise, ID. Called Good SAM and spent almost 4 hours of them trying to locate me. As you can see that was difficult as I gave them a mile marker on US 20 and a cross street. Then when they finally located me, they told me as a Platinum + member I could only get towed 4 miles. I stated that the paperwork said nearest authorized repairer for the car was how far they would tow it. (And there was nothing closer than about 25 miles) customer service had a very nice lady (nicest in this entire experience). Call me back but by then my buddy had left work and gotten a U-Haul car trailer and was about 15 min out.

Not a good place to do business with. Been a member since 2011 and use them 1 other time in 11 years at 125.00 per year. On Sept 7th our first day on a 11 day trip our front brake on a 2 axel trailer caught fire at about 3pm. We managed to pull off the road and phoned them. Our nightmare began. After sitting on the side of the road for 2 days in an 18 ft trailer and 2 dogs (over 30 hours) I ended up looking after this problem without their help. Was a total joke and answering their questions multiple times after about 20 phone calls and having to load up my cell phone so we can talk was a huge problem. After 30 hours a tow truck driver said he was on his way and was dispatched to the wrong location. He never showed up and no call back from this ** company.

First call for assistance, 4 hr wait. Second time, no roadside assistance was sent. 3 hr wait. When I tried to cancel contract which was 2 weeks old, agent said no refund because charges exceeded 153$. While waiting for details the Good Sam agent hung up. I was not rude. Do not use this company.

I called Good Sam Roadside Assistance at 10:46 am. It is now 4:05pm and I am still waiting. When I called customer service the representative told me these things happen and there is nothing she could do but cancel and put me back in line with another company. So beware when traveling as you may end up on the side of the road for hours.

I needed an inner rear tire replaced on our Class C motorhome the night before we were leaving on a trip. The tire had a slow leak and was down to 40 psi (recommended 80 psi). Good Sam arranged for a local service to take care of it, but they “no showed” claiming, after 2 hours, that their truck broke down??? The RV was parked in front of our home, so it was much less stressful. After another hour Good Sam put me in touch with two supervisors who explained it was a busy Friday evening and due to Covid service companies were short handed. It took another two hours for a service company, located about 60 miles from my home to get to me. I presume Good Sam paid extra for that...but they did take care of it. One supervisor kept in constant contact until the job was done. Granted the situation was not ideal but I appreciated Good Sam’s honesty and determination in getting the job completed.

We had a flat tire on our 30 foot RV and didn’t have the right tools to change it ourselves so we called Good Sam Roadside. After telling her way too much information that had nothing to do with a flat tire she placed me on hold. After another 5 minutes on hold she asked some of the same questions. After paying over $200 on my credit card I received 4 text saying, "We are still working to secure service for your vehicle." This is now 45 minutes on a busy highway. We called a local company ourselves and 20 minutes later and 1/2 the cost we were back on the road. I called Good Sam to cancel and they still hadn’t “secured” service. Even after I repeated the information on the first phone call more than once it was still wrong. We will not be renewing our Good Sam membership.

I called them to tow my car. It's on the 10 Freeway. It's been over 5 hours. I have no clue what time they will provide the service. This is my 4th eta. They are keep giving false eta. Terrible service. I don't know how I ended up buying their service.

I have been a Good Sam member for several years. After my policy renewed automatically on August 23, I received a letter dated August 25 explaining that my membership had been cancelled. The letter explained that Good Sam "makes assumptions pertaining to the average costs associated with individual memberships and from time to time memberships are cancelled where individual member costs significantly exceed those averages." Good Sam Roadside Assistance cancelled my policy because they said the cost of my membership "significantly exceeded those averages."

Riddle: What do you call people depending on help from Good Sam? Answer: STRANDED. I have needed assistance/towed twice with no results either time. I was stuck on the interstate with pick-up and 30 foot travel trailer about 6:00 pm. After being on the phone for a long time giving a lot of info, etc the woman was asking more questions about my location. I gave the closest town and the exit number where I was etc. I finally said "should I call a tow truck. You sound like you might not be able to help me". Her response was "well not today". (By this time it was getting dark.) I asked for her name and or employee number and she hung up on me. I called a tow truck and paid for it myself.

I purchased the most expensive package Good Scam offered for my wife and daughters. Within a year we used the towing service three times. Each time we were charged anywhere from $30 to $50 dollars for tows that were supposed to be free. Good scam has since canceled our policy stating that we exceeded the average usage. The policy was to cover four people and it was used three times. This is hardly excessive usage. Good scam should be put out of business. Do yourself a favor and avoid this company.

I gave up AAA for Good Sam. Big mistake. I been waiting here since 10am for a tow truck. It’s now 2:40 pm. Called about 8 times. Each time the truck is 15 mins away. Now it’s 6 mins away. Then the ad I saw when I bought said 500 miles. Today when I call for tow, it’s 9 miles unless it’s being towed to a certified shop. Then it’s unlimited. WTF?

So we broke down in Portland in our RV on a side road. We called roadside assistance for a tow or help they keep telling us there's no mechanic in the area there's no trucks in the area. The alternator went out. That's it. I just need somebody to come out with the impact gun, take the pulley off, so I can put on the new one. I will give this no stars because they've been given us go around and we need help or I've been on the phone with them for over an hour waiting for customer service or they will call us back and they never do.

Marcus at Good Sam/camping world posts signs. IF YOU'RE NOT HAPPY, I'M NOT HAPPY. CALL MY OFFICE. Not happening. "We are experiencing high than usual call volume, please wait or call back". So I sent an email. No response. So we broke down towing a 2020 Montana in south Pennsylvania. Called in our platinum top tier tow coverage. Long story condensed...six hours to get confirmed tow trucks en route. So my contract says all vehicles covered. It is after all RV towing coverage. Good Sam uses a third party conglomerate service named Agero posing as good Sam FYI. They have no clue about good Sam coverage. We were told we could have a tow company but the camper was covered but not the truck.

Do not trust Good Sam for roadside assistance, On 08.05.2021 we contacted Good Sam roadside assistance at 7:30 PM needing to schedule a tow. Tyrhonda took the call and stated it would take approximately 60 minutes to be picked up. At 8:30 Pm we received a text message stating it would be another 60 minutes before the tow truck driver would arrive. Good Sam provided the tow companies phone number and at 9:30 Pm I contacted Matt at Torch Towing. Matt stated they could not dispatch a tow truck until Good Sam paid for the tow. Torch Towing and Good Sam had exchanged several emails but a payment was never called in. I attempted to contact Good Sam roadside assistance again and got a recording stating they were closed for the evening and to call back tomorrow. WTF? I call Torch Towing directly and paid the $170.56 out of pocket.

This is the second time this happened to me. I live in south west Florida and own a Ford F450 Super Duty dually pick up. The first time I broke down, called for assistance, and sat on the side of the road for 2 hours in 108 degree heat and no tow showed up. I called back. They told me the tow company told them they could not do the tow because they did not have a truck heavy enough to tow my truck, which I understood. The problem was nobody called a second company to do the tow and nobody could be bothered to let me know what was going on. After 5 hours a tow truck did show up.

Claim#1 tire change- they dispatched someone 11/2 hours away who didn’t have tools. Had to find my own guy. Claim #2 broke down and needed a tow. Called to open claim but told them I wanted to get my own tow truck. Was told go ahead and send claim for reimbursement. Did so and they denied it because I didn’t let them dispatch it. Called to see if they wanted my business and reconsider their decision. They did not so I cancelled everything I had with them.

Had a broken leaf spring in Daytona by swamp at 7:30 PM and called for assistance. The operator did not understand the problem or how to deal with it. They stated they could tow me to a Walmart or Cracker Barrel and I told them my truck was fine and if it could be towed I would not be calling them. Then she mentioned a flat bed and I told her it was a 13 foot tall 5th wheel and it had to be loaded with a truck and it could not be moved without at least having some temporary repairs and asked if there was a mobile mechanic available.

Good luck getting them to even answer the phone much less actually show up. Last summer in Florida I had a blow out and paid out of pocket because they would not call back and said I was on my own finding a tow and tire repair. Same problem this year in Jacksonville. Had the blow out yesterday about 4PM. It took 4 hours to even get a call back. Against my better judgement, I agreed. to make a long story short: they didn't have my tires, but would have them by 7:30 in the morning, so I stayed in a hotel. It is now almost 12:00PM and I'm still waiting for a call back. Save your money they are totally incompetent.

I broke down on the side of the interstate on June 11 while towing my camper. I was in my local area, so I contacted Good Sam Roadside assistance. I advised them that I was in my local area, and asked if I could call my regular mechanic, since he had a mobile service. I was told I could call him, I would just need to pay him and then submit for reimbursement and they would not pay for parts. So I called him and he provided service got me up and running. I submitted the bill for 250 for the road side service to good sam. They denied it stating that I had to call and use their mechanic, I could only use my own mechanic if they could not find me assistance in a proper amount of time. Well, I did call, and they gave me the okay to call my mechanic. They have denied this twice now, with very detailed explanations of what happened. So I have called and they are supposed to be reviewing, AGAIN.

Good Sam is very difficult to deal with. They really only cover items similar to what your auto/RV insurance provider would/could provide. So best to just stay with your insurance provider and add coverage as needed. Good Sam focuses on tire incidents, towing, fuel delivery. If you have a breakdown they only cover the fix if a mobile mechanic completes the repair. Their network of mobile mechanics is very very poor. Coupled with the fact that most RV repair shops are over booked, if you find a Good Sam approved mobile mechanic they probably won't bother to take your case.

Based off of their website I purchased a membership for 3 years of roadside assistance. The site claims "We pay 100% of towing fees to the nearest service center - no matter if it's 5 or 500 miles away" and "No pre-set mileage restrictions or dollar limits." However they do not tell you that it has to be the service center THEY choose, even if it not suitable to work on your car. If you choose your own service center, they want more money. Three times I had to get supervisors to override the extra charges to tow to the suitable repair facility. All of the tows were UNDER 5 miles. When I called to get a refund of the over 2 years of membership I prepaid, they refused because they said I had used the service already. So prepaying for 2 extra years was a waste of money since they will not give it back.

We have been Good Sam members for over 5 years. We had to call them for the first time 2 days ago to replace our fifth wheel batteries. We were told they didn’t have any mobile mechanics available! What?!!! Then 2 days later we are now on the side of the road with a blown out tire that ripped through our water line and some wiring under the trailer. Call Good Sam and we’re AGAIN told they have no mobile mechanics available. This membership is worthless. Save your money!

Updated on 06/28/2021: Here is another horrible experience with Good Sam doing absolutely nothing to tow our bus. We started this endeavor on Tuesday with constantly calling to check on the tow, each and every time having to give them the same ** data. Finally at 8:30pm a tow truck arrived and within 10 minutes he stated that he cannot tow this bus and abruptly left...no explanation as to why. So Saturday rolls around and we have another tow lined up at 8:30 at night, but the tow truck never showed, so we rescheduled for Sunday morning.

DO NOT USE THIS SERVICE! I waited over 1.5 hours for a tire change. The tech put the donut spare on the front passenger side and left before seeing if it would work. Once I started driving the wheel slipped and the acceleration stopped. I had to get it towed to my house as it was a weekend and nobody was open. I called for service the next day to have them put the spare on the back wheel and they never showed up. Customer service was horrible and they refused to refund my membership fee.

We have been with Good Sam's Roadside Assistance for quite a while. Thankfully we haven't used them much, two times prior to this last episode. Our truck (pulling a 5th wheel) broke down on Interstate 74. My husband was able to get off the edge of the rode, barely. I called Good Sam's at 10:00 a.m. Throughout the day I spoke to five different people, lengthy conversations. I kept being told that help was on the way. When nobody would show up, that's when I would call again. I have no idea what on earth was going on, but the tow trucks weren't set out to us until after 9:00 p.m., arriving at our location at 11:30 p.m. The only good thing from an otherwise horrible situation was how great the tow truck drivers were. I have no idea why we kept getting a runaround from Sam's, but there is absolutely no excuse for us to have to sit beside the side of a very busy interstate for 13 1/2 hours. Extremely disappointed!!

I signed out with the roadside assistance less than a year ago. I had to do a service call on a couple of my vehicles. Keep in mind when I first signed that I asked the representative how many vehicles am I able to call for in the distance. I was told a limited. Now I have a red flag on my account with them and they will be canceling my service with them. With the last service call I waited 4 hours after the tow truck company kept passing me. Now they’re telling me that I don’t get my reimbursement for the rest of the four years that I have left with them because all my service trips was waived.

Great job Good Sam! It’s now 24 hours since your 24-hour emergency service ABANDONED US IN THE DESERT. IT WAS 100 DEGREES. Still no help. Maybe someone will come and find our bones at some point? By the way, 24 hour service is a joke! We kept trying to call and be in contact. Your 24 hour service CLOSED at 9 pm last night!!! RIP OFF!!! REFUND PLEASE!!!

Had my car towed 5 miles and had to pay an additional $40 for the service. Spoke to a representative after the fact to see why I was charged the additional charge when it was only 5 miles away and was told I was wrongly charged, but that I had to submit in writing a request for a refund. Just received the letter saying it was denied. Could've paid $60 to have it towed, without having to pay the additional membership costs. Also had to wait 2 hours for the tow truck to arrive. The whole process was inconvenient. Had to call in, then while on the phone with the representative, had to log in on my phone to submit all the information online. It was fine if you just need a jump, but save your money on their membership and just buy one of those jump start boxes and do that yourself. I immediately canceled my membership and joined AAA.

After I wrote this review. I called Good Sam again. The service rep. got right to work in solving my issue. That was 2 days ago (Saturday). Today (Monday) I got a call 1st thing this morning from Good Sam telling me they had arranged to pick up my RV and tow it to the first Truck repair place it was originally supposed to go to. Needless to say I was impressed. The tow is supposed to happen today. While this has been tough to deal with, at least Good Sam is making an effort to correct the mistakes that were made. I'll update this review if a monkey wrench gets thrown into this new arrangement. I do want to thank Good Sam for this follow up.

We got Good Sam RV and Roadside Assistance about 6 weeks ago. This morning my daughter got locked out of her running car in Tacoma, WA. I told her to call Good Sam Roadside Assistance. She was told the wait time would be 55-85 minutes. I called because that is not an acceptable amount of time since she's in Tacoma, not in the middle of nowhere. They told me that the company was having problems getting a driver and said they would be there in 30 minutes, which would have been an hour after the call was put in. I called again after 90 minutes after she put in the call. I was told it was going to be another 15 minutes. When they finally showed up 110 minutes after her call, the guy said they had just gotten the call. My guess is they had to switch companies. So my daughter missed over 2 hours of work.

Going Camping with my RV on May 24, 2021, I had a blowout on the 5th wheel 6 miles from Scottsdale AZ. at 10:06 am. Called Good Sam Roadside Assistance to get help to install spare tire. They said I would hear back from someone as soon as help was arranged. I received 3 text messages over the next hour saying they were sorry for the delay. I called back and they said they could not find a service provider but would keep trying. Finally I received a text from a towing company saying they would be there in 2 hours.

I have been a member of Good Sam for a few years and have used their service 3-4 different times. Each time, it has been way more frustrating than it needs to be. You call them and the first thing they ask is, "Where are you?" I am holding a phone with a GPS built in, and I have to explain to them verbally where I am. They discontinued their mobile app instead of using it as the means of communicating with them. I SHOULD be able to go to their app (that no longer exists), hit a button calling for help, and have them TELL ME where I am. (The Uber driver knows what airport door I am standing at!)

I cancelled the service after a year. They kept charging my credit card and acted like I never cancelled it. Completely unbelievable company! Do they think people don't check their credit card statements or something.

I just wanted to make everyone aware...Please do NOT accept a membership with Good Sam Roadside Assistance! On 4/15/21, we were headed to the mountains, on vacation on 1-65N, when we had a tire blow out on our motorhome. We were on the side of the interstate and I mean close. I immediately called the GS number at 2:10pm and was told by Gordon that they would dispatch a tire service out of Montgomery (which was 14 miles) from us and it would be approximately (up to) 90 minutes but no more than. No one ever reached out to us.

I don't, or didn't until last week, have any experience with needing roadside assistance, so I don't know if this is a good or bad review. I know I'm no longer confident with Good Sam. This was my 3rd year with Good Sam, and I have the Platinum Complete plan because when I bought my used motorhome I didn't want to stress and worry about what to do if something happened. One call to take care of it seems like a good deal. All has been pretty good until I had a 60 mph blowout on the left front of that motorhome. I wasn't very concerned at first, after all I had Good Sam's best plan. So I called, the agent was very cordial and dispatched a new tire and the tech to perform a road change. Then, even after paying my annual dues, I had to come up with ALL $676 for the service right out of my pocket, now I have to worry if I'll ever get reimbursed.

I honestly don't know how I didn't find this company years ago! So much money is saved and they are the fastest company at getting the help I need. Reliable, safe, trusting, and for the price is ridiculous the amount you save with them. 10 stars for sure!

We had to use our so called coverage yesterday, we were traveling home from a cross county trip in our Dodge 3500, we didn’t have our fifth wheel with us. Our truck started blowing smoke and making noise. We pulled over and called Good Sam for a tow after speaking to a repair shops who said “do not drive it, have it towed.” I called Good Sam at 2:30 in the afternoon. I was told that we could ONLY be towed to a local Walmart, because that was our closest location. However Walmart does not work on Diesel engines and the representative confirm this with Walmart but said that’s all they would offer us. I was then hung up on when I asked if they would provide that in writing.

I had a flat tire on my 30 foot travel trailer at 10:30 am in the middle of Houston. I called Good Sam immediately and was told it would be 60 minutes. The service provider sent a text later that said 60 to 75 minutes. When that provider never showed, I called again and was told that the 1st provider decided that they could not provide the service and that another provider was coming. That company told me another 45 to 50 minutes. They never showed either. I called Good Sam again. Told that a 3rd provider would come- another 45 minutes. I called that provider and he told me he did not change tires on travel trailers. So on the phone with Good Sam again and a 4th provider is called.

Coming home from vacation in Florida towing a Travel Trailer we hit a pot hole and got a flat. Called Good Sam and they sent someone to change the flat. The person arrived in a passenger vehicle and was not equipped to change the tire. We had a keyed lug nut but no key. We then requested a tow for the truck and travel trailer and was told we would be contacted with an ETA soon. After several calls to Good Sam we were told it was escalated to the highest level but still no estimate. About 5 hours later a tow truck stopped (not from Good Sam) and changed our flat in about 20 minutes. We gladly paid out of pocket $104 and were back on the road.

We have had this insurance for many years. We have only tried unsuccessfully to use it 3 times. The last time was 02?29/21. WE had a blow-out on travel trailer on I-65. We waited 4 hours and eventually my 85 year old husband changed the tire. We were only 20 miles from B'ham so getting someone there should have been no problem. The same thing happened the 2 times before. I can only get a partial refund and of course, they declined to pay for my husband to make the change. If you are counting on service, forget them. Why do you pay for insurance? We would rather never have to use it but when you need help they should come through.

I began my membership with Good Sam last year at the height of the Corona pandemic when they were offering highly discounted membership packages and at a time like now when money is hard to come by. I entrusted Good Sam as I travel with my family often and signed up. I’ve made three calls in the last year, (tire blow, snow stuck and a tow home once) and in doing so Good Sam decided I was too costly to keep as a customer and canceled my membership. They take advantage of customers with no regard to GOOD business practices. This seems to be a habit they have as I see in other reviews. Save your money and time and purchase roadside thru your auto policy or AAA. Spread this to others, because when choosing a provider to come through in the most challenging times, you want a company whose behind %100 and not just when you DON'T need them.

I have dealt with cops taking bribes in Mexico who had more honor than these clowns. Sara ripped our company off for 250 dollars by lying about the mileage of a trip we did for them. Took 3 days to get what little we received. I have blocked their numbers and would shut my business down before I'll ever do business with these clowns!!!

The claims department works hard, but not for the member. They work hard for the company. When I submitted my claim, I was required to submit information as many would be expected to. It started when I called the dispatch while traveling through Oklahoma. The representative was very flustered and didn’t seem like he knew what he was doing. He had a heavy accent which gives me the impression that this is outsourced overseas. He said to take some pictures of the tire, then take it to get repaired. Once repaired send Good Sam the pictures and invoice and they will reimburse you up to 900 dollars for a tire and wheel if necessary.

I have had Good Sam Roadside Assistance in the past and had very good luck with them. I had to call them one night at around 11:30pm and they had someone out to assist me within 30 minutes. I had another company prior to Good Sam and they took so much longer to get someone to assist me.

Broke down on a Sunday afternoon in Southern Arizona (18 miles east of Eloy and 45 miles west of Tucson). This area is better known as the middle of nowhere. Wife and 3 young children in our 2014 Jeep Grand Cherokee. Coasted to a suitable place to pull over and immediately called Good Sam. The rep (Niesha) checked my coverage and said our 50 mile tow would be 100% covered! Unheard of. Amazing. Niesha texted me the names and tel numbers of both the tow company and the repair facility my Jeep would be towed to. She’s said the tow would arrive in an hour. They arrived in 30 minutes. Again - Unheard of. Amazing. Good Sam’s 3 letter competitor cannot match this; cannot touch this; not even close. GS just earned a member for life!

I told myself I would not do any negative reviews on any businesses I dealt with due to the pandemic and everyone being stressed. But yesterday 29 Dec 2020 I had to clutch my pearls at how disgustingly rude I was treated by two people on the phone and then I was hung up on both times. I actually had to tell the rep that I am the CUSTOMER and He should not raise his voice at me. No matter the issue I presented, it did not warrant the treatment I received as a paying customer.

As a subscriber I thought info about our RV would be in the system. It was not. Dispatcher could not find our location, insisted we did not know where we were, 2 block from home. After 16 min we gave up.

After more than 10 phone calls and they'll be there at 5:48, they'll be there 9:30, they'll be there at 12:20am. I am still waiting for help. It's been almost 15 hours. They keep saying, "We'll "expedite" your claim." It's 4:30am.

STAY AWAY: I just had my 2015 Tiffin towed 52 miles to a Cummins dealer. It broke down in an area that I had no cell service, had to walk to use a landline. The call I made was to a towing service not Good Sam. With using someone else's phone is the issue of calling them and GS having to call back many times to get this done. And the possibility of the wrecker not showing up and having to walk back to use someone else's phone. Long story short by me not calling GS first they REFUSED to pay the towing bill. As it says in the program details call WITHIN 24 hrs and I did this. FYI- Tow bill was $1500.00 for a 42 ft motorhome.

When I signed up for this service I was told that I would be covered for tows up to 25 miles. The first time I used them they said it was now 10 miles and I would need to pay overages for anything over that. I just needed them again and now they are saying the limit is 2 miles. The car is 1 mile from my house but they are saying their system shows it's 2 miles and they want to charge for overages again. This is the worst service ever. I'm cancelling my policy.

I lost a wheel bearing in Wyoming and had to be towed about 50 miles to get to a repair facility. I called Good Sam and they wanted to send out a Mobil mechanic. It was 11 o’clock at night. The grease had caught fire because it had got so hot. I had pulled the hub and could tell the spindle on the axel was ruined and I knew I would have to have a new axel.

I signed up 1 - 1/2 years ago and did not need the service until today. Got a flat on the 5th wheel, called, waited 2.5 hours - no show. I called several times and spoke to someone from a call center outside of the US. No show! Changed the tire myself with my wife. After we repaired ourselves (2.5 hours after our call) they returned one of my calls to say they would come in 1 - 2 hours! Don’t waste you money on this service! I will be calling and demanding a full refund.

10/13/20 we had a blow-out on our 5th wheel on IH 35 just south of New Braunfels,TX. We started calling for service at 10:00 and at 11:00 were told service would show up in 1 1/2 hours. At 12:30 we called again and at 1:00 were told service would come at 2:00. At 2:00 were told they would be their in an hour. So at 4:00 I changed the tire myself and drove home. At 5:00 the service called and said they would be there in 20 minutes, I told them to forget it that I changed the tire myself. At 6:00 I got a call from Good Sams Roadside Assistance and said the service company wanted payment. I told them they never showed up and not to pay. After reading other reviews this seems to be common practice for Good Sams Roadside Assistance. PLEASE ACCEPT THIS REVIEW AS A WARNING NOT TO BUY THIS SERVICE AS THEY DO NOT FULFILL THEIR OBLIGATIONS TO THEIR CLIENTS.

Updated on 12/16/2020: So, this is an update of my review from October 2020. I have been in contact several times, and was told many times that my membership fees would be reimbursed then they reversed it saying I received services! Even tho no mobile mechanic actually came out. Then I received a call saying they couldn't prove the company was dispatched and apologized, yet I still don't have my money. What a scam! Maybe I'll update to 2 stars if I ever get my money, but definitely no more than that. I would never recommend Good Sam to anyone.

We waited 2 hours before they could find a towing service that was in their network etc. Called back numerous times to hear they were... working on it. Meanwhile, my 78-year-old mother was waiting on the side of the interstate in the dark (unable to even turn on flashers). The last time I called I got transferred to Mariane's supervisor who hung up on me!!! Furious. She has paid for Good Sam for 16 years and never used it and IS A PLATINUM USER! RIDICULOUS. MORE LIKE BAD SAM.

Beware the Good Sam Club Roadside Assistance debiting system! if you have RAP coverage through Good Sam and it's set to auto renew, REGARDLESS the fact that you have it set up to renew on a certain day AFTER PAYDAY, REGARDLESS the fact that an RAP Agent will ASSURE YOU that you have nothing to worry about - THEY WILL debit your account up to 2 WEEKS EARLY! They'll do this AFTER Close Of Business - between 8-11pm and even if you call them within 12 hours to STOP the ensuing bounce and subsequent NSF Fees you'll incur, THEY'LL NOT BE ABLE or WILLING to STOP the POS from taking place. NOW, you'll be screwed!

First time I had to use Good Sam, I was not able to - no fault of Good Sam's. I broke down (Diesel pusher motorcoach) in a bad location and hired a local mobile tech when Good Sam's referral was 90+ minutes away. It turned out that the mobile tech was unable to fix it and I had to have it towed to the nearest Caterpillar dealer; again, I was unable to use Good Sam as it was crucial to get it to Caterpillar before they closed and the mobile tech knew a tow company. Needless to say, the HD tow bill was painful! Since I didn't even TRY to use Good Sam for the towing ahead of time, I figured they probably would not honor my claim submitted after-the-fact. But, I was wrong: they paid the full amount of my towing! This is the right way to do business, and I am a member for life.

We purchased Good Sam Roadside Assistance last year after buying our first motorhome. We discovered later that the extended warranty on our motorhome also includes roadside assistance, but decided to keep both for the time being. When GoodSam auto renewed our membership, they did it at the higher Platinum coverage for $219.95. We do not need the Platinum coverage and did not sign up for that level. I have made numerous phone calls trying to get our membership cancelled and refunded.

I called to discuss the coverage that would cover towing back to the dealership typically over 100 miles. They assured me that signing up for the Platinum + membership would cover me. I signed up and about 10 months into the coverage I needed a tow back to the dealership only to find out it was not covered because it is not a preferred service center.

I recently purchased a 36 Foot R.V. Being new to this I also purchased some RV magazines. I buy some roadside assistance, just in case. I thought I read all the small print and assumed I was in good hands. Here is what happened to me. I bought the BEST Plan. "RA Platinum". My member number **. This plan reads 'Best Roadside assistance available including unlimited distance towing, plus TIRE @ WHEEL ROAD HAZARD. Sound pretty good doesn't it...

This organization is a complete joke. Applied online, was emailed receipt, but no membership number. 3 Months later membership card arrived, I contacted Good Sam and was told the membership was wrong, they are going to send me another card. Additional month goes by and I receive the card and the number is still incorrect. 4 months in and who knows what would happen if I had to actually use the service!

We purchased a Good Sam membership when we first began RV camping (at my parent's recommendation). We attempted to use the service once, and they charged us for calling them, but never provided service. We decided not to renew, but they charged us for renewal anyway on a credit card other than the one we signed up with. We think they used the credit card number we provided for the service they never provided to renew our membership without authorization.

Was towed to shop they chose, sat for 6 days, truck never even got looked at despite them promising a day or two, towed to 'capable and available' shop, that shop of Good Sam's choosing didnt diagnose the extent or provide a estimate even after 14 days more. I've now been completely out of food and water for 4 days not to mention had not been able to groom, shower or anything for the entire experience despite asking for a mere campsite, after being in my RV nightly for almost a month camped out at a subpar garage.

Saturday night 5:30 pm On Interstate I-40 near Exit 333 between the Texas boarder and Albuquerque New Mexico in a 45 foot Class A camper. On board my 2 sisters and our combined 4 kids average age 14. Front right steer tire blows out on a turn at 75mph and we brush into an 18 wheeler 's trailer. Fortunately for us all I'm a professional bus driver and was able to control the situation leaving all parties involved safely on the shoulder of the 4 lane highway. Police said it was a non accident because no damage occurred to the truck and it was just a blow out and damage was limited to just the camper.

August 26, 2020 at 4:00 PM, I began the terrible misadventure of trying to my Good Sam Roadside Assistance coverage soon after having mounted my Lance Truck-bed Camper in preparation for a camping trip which needed to be cancelled. I called for towing and the Good Sam C.S. Rep. who answered the phone (Dave) answered by stammering and generally acting like he had no idea how to even answer a phone much less take the information needed to get me a towed to my mechanic.

Blew a tire on a bridge, not in a safe situation. Called Good Sam Roadside Assistance. Was told I would receive a text from the provider and that they would call the local police to help. Called back in 30 minutes, was told someone could arrive in 2 hours but they didn't reserve them because they wanted someone quicker. Called back in 1 hour, notice this is a one-way relationship in communication. Still no provider, asked me if I would call the police to my location.

I called Good Sam's on 7/27/20 for a tow. I spoke to them to tow my motorcycle. They told me a tow company would contact me. They never did. I contacted Good Sam's to complain. They said they would contact me. They never did either 3 times.

Good Sam Roadside Assistance epically boned us. We had a blowout on I-84 in the middle of nowhere in Oregon. I called them at 1:00pm to request assistance. I then called them five more times asking for help, each time being shined off or having the call dropped. At 3:00pm, I finally did a Google search and found a Les Schwab about 30 miles away. They sent someone to help who arrive in less than an hour. As we were driving to get the tires replaced, I finally got in touch with a Good Sam supervisor at 6:45pm and they could never give me a sufficient explanation as to why they couldn't find anyone. It literally took me five minutes of Googling and calling. We are in the process of firing Good Sam Roadside Assistance, and I've been the phone for the last hour trying to do that and get a refund.

When you most need it, there is no mechanic available in most of the areas. Most of the repairs they assume it is preexisting condition and they don't pay for it. CampingWorld are always full, sometimes it takes 5 days for them to start searching the problem.

We were in need of new tires due to a blowout. We were told that we would need to pre-pay for the tires and would be reimbursed after submitting a claim. We did as we were instructed and included the receipts ($915). After two months we have not even received a status of our claim. This after speaking to at least 8 different reps in various departments, they ALL promised that would take care of this. They even gave us direct numbers. No messages were returned!! Based on this experience, our advice would be DON'T WASTE your time and MONEY with these people!!

Good Sam refunded the amount that was in error. It was a pricing mistake that was overlooked. Because they refunded me the excess charges, I am back to being a happy customer.

We unfortunately experienced a motor home fire while driving in a highway, less than 16 hours on our maiden voyage. I needed to process a claim for towing. I did it online. This was early July. Didn’t hear anything, so called them about a week ago. Lady told me it looked like they needed more information from me and she would have someone reach out to me. Crickets. Called again, same story. Went to social media to basically ask how do you get a call back from customer service. Twitter and Facebook reps said they would have someone contact me. Nothing. I am blown away with the way they ignore my request for assistance and why will they not contact me at all? Why didn’t they call me when they saw they needed more info from me? No email, no mailed letter either. Nothing.

If we could rate this no stars we would. You could get your own service faster and cheaper by far doing it yourself and we know. They are profiting in a major way on people’s misfortunes. Camping World should be ashamed for associating themselves with this service and we will not use Camping World as a result. We do not want Good Sam Club to contact us or put their default message on this review. We were stuck on a busy interstate for five hours before we got assistance and we had to repeatedly call back to get updates. At no time did we receive a call or ask if there was anything else they could do for us. They record their calls and not sure why as we knew they were lying to us about finding service as they told us we were in the middle of nowhere and we were only 23 miles out of city of St. Louis. Also they said the delay was due to COVID. Really struggling on how COVID impacts roadside assistance??

We have a 2018 40’ Class A Motorhome, pulling a 20’ aluminum trailer with a side-mounted full-size Harley Davidson & a Jeep. We did have roadside coverage for the MH through our auto insurance, but we were leery of what would actually occur should we ever need a tow. As a result, we decided to get the complete Good Sam package. Fast forward to two weeks ago.... We were driving through CO mountains, on our way to Utah, up from South Texas. We stopped to get fuel in a small town. My husband went to do his routine tie-down check, where he discovered we had (presumably very recently) experienced an explosion of oil — all over the engine bay/compartment, the trailer, his motorcycle, and the front of my Jeep. The oil dipstick was dry.

I purchased the Platinum Plus package - $219. A LOT of money for service but I wanted a no hassle service that covered all that I would need. My first use of the service was less than stellar. Note - the people with Good Sam (GS) were polite and professional being as helpful as they could. The road service they used called me (I had requested a text because 1. I am 75% deaf and 2. I get huge number of spam calls so don't even try to answer calls from anyone I do not recognize) and immediately wanted to charge me a fee and said it would be 5 HOURS until they showed up. Both of these conditions were unacceptable so I called Good Sam (GS) back.

Good Sam contacted me and expressed their apologies for our ordeal. In order to keep my business, I was offered the Platinum + plan (not offered on the web site) that I had before. This does not have the Wheel and Tire or Trip interruption provisions that the Complete plan has, but it is what I need. This plan is comparable to the AAA Plus plan, but slightly less expensive. They also offered me an extra year for free. I was contacted by the sales team to sign up for the plan for one year. I had to call back after a couple weeks to get my free year. I appreciate them working with me and will give it another try, but I don't know that anything has changed. The website is still the same.

Updated on 08/06/2020: We were contacted by Good Sam to help with a resolution. To date....we have half of a resolution but not full resolution. Can we get an update on when this will be fully resolved to our satisfaction?

We had a really bad experience and had previously given a 1 star review, but after Good Sam's investigated they resolved our issue and we were extremely pleased with the outcome. Will keep our membership and hope that nothing like this happens again.

While returning north from our stay in Florida with our fifth wheel camper, we heard a loud pop and immediately pulled as far off Interstate 95 as possible. We had blown the right front tire on our fifth wheel camper. This is a very busy highway with multiple lanes traveling 70+ mph and we were sitting on the beginning of the exit ramp. I called Roadside Assistance and was connected to a representative who had limited knowledge of the English language. Not only was he unable to understand how dangerous our situation was, he did not communicate effectively just what was to happen.

It was fine when I was paying yearly without any occurrence. As soon as I started to use the service they cancelled my subscription and refuse to let me rejoin. I have been a Good Sam's customer for about 8-10 years.

Took 20 min before able to talk to a foreign agent with a strong accent that we could not understand, got cut off and he did not call back. I then called back, got someone else and we told him we were on a mountain between Jellico and Jacksborough, TN on I-75 South and no agent could figure out where we were without an actual address. THe second agent said he had to tow to the closest location and I told him that was not a safe area and did not have adequate service, he said, "Fine but you have to pay the extra mileage for amt of miles" and I asked what that would cost and he came back with $225.00 for just a truck. I asked, "Did you deduct the mile from the shortest distance," he did not and 15 min later he came back without a satisfactory answer.

Justin, from Good Sam, called and he "made it right."

I had just returned from a trip and was turning the trailer to the storage lot. Five minutes from my house I noticed something wasn't right. I discovered a flat tire on the right front tire of the trailer. I called GS Roadside Assistance. I was informed it would be about 2 1/2 hrs before someone would arrive. Forty-five minutes later, I was informed it would take another thirty minutes. After four hours of waiting, I made a call to them and was informed the driver called them 20 minutes earlier and said he declined the job. The phone rep said he would look for someone else. Never received a return call. So I made the decision to drive the trailer back home risking damage to the rim. I am NOT happy! I paid for a service and received nothing. I 'll be finding another provider.

I purchased tow insurance for my truck and my RV. While towing my RV in a strange town my truck broke down. They will tow my truck to a local shop but are refusing to tow my RV. They are telling me I must pay to tow the RV. If my truck or RV need towing then they need to tow it.

It looks like a robot is responding to every review on this webpage. Does Good Sam even care? C'mon Lemonis, you can do better than this. I am questioning whether I will renew or not. This does not appear to be good customer service to me.

We had a difficult time getting our Emergency Roadside Service to work as we had anticipated; however, when all was said and done, Good Sam Emergency Roadside Service came through. We wrote a letter to the organization after the difficulties we received, and we were pleased with the response. We will continue our membership with their organization because they showed us a sincere effort to regain our trust and fix the problem. It's not easy to keep and/or maintain world class service, but it appears they are trying hard to do so. Thank you Good Sam!

I purchased the most expensive PLATINUM COMPLETE Membership ($239.95/yr regular price, $189.95 during promotional sales) which covers unlimited towing to a shop of choice. When I requested tow I was told by 3 (three) dispatchers my membership is Platinum ($114.95) and in order to get towed 106 miles from highway in Mojave Desert to LA I would have to have at least Platinum Plus membership. I checked my bank records and verified my card was in fact charged $189.95 for Platinum Complete last year for the most comprehensive towing package, not $114.95 as the 3 dispatchers would have me believe if I purchased the cheaper membership.

Converted cargo trailer with bed, porta potty, kitchen cabinets, fridge, microwave, sink, hand pump water, 5 gallon gray tank, lino flooring, camper sliding windows, RV side door, screen door, ac/dc power BUT no black tank. Not covered! Yet a boat trailer is. Figure that one out.

I bought this service on Sunday 1/12/19. I had to wait 48 hours before I could use the service. One of my vehicles broke down on me on the highway which happened to be by a mechanic shop. I called for towing service and was told that since the vehicle is by a mechanic shop it would not cover the cost of towing. I would have to pay out of pocket to get it towed to a mechanic of my choice. The mechanic shop that my car was close by was going to charge me an arm and a leg to fix my car. I couldn't afford the price they quoted me and found another mechanic shop with a much more reasonable quote. I had to pay out of pocket to get it towed. I was told that anytime I wanted my car towed to where I wanted it to go I would have to pay out of pocket. I have never had to do this with the other roadside assistance company I was with. I will be cancelling this service and going with another company.

Good Sam Club Roadside assistance 1/5/2020. I have the GSRS Platinum level policy. Heading north on I5 with my Ford F250 towing my 27’ 5th wheel. The truck overheats, and after waiting a while for it to cool, I checked the overflow, and it became a black volcano of oil and coolant. This is where my adventure with Good Sam Roadside Assistance begins (GSRA). Skip the next few paragraphs and skip to the end for the conclusion if you want the short version. I first attempted to use the phone app, but the cell connection was not great, so along the way the app dials an agent for you, so now I begin working with an agent.

Do NOT sign up with these guys.

We talked with company rep and explained what we had. A motorhome pulling a trailer with a car and motorcycle inside. They took all the info and serial numbers etc. and were told everything is covered. We paid for the best plan, Platinum. First time we call to use it, we are told our enclosed trailer is NOT covered. So the double blowout on my trailer is not covered, leaving us stranded on a busy highway ! We spent 30 minutes on the phone with several people from Good Sam, getting the run around and finally told us, "NO your trailer is not covered because it is enclosed?? If it was a motorcycle, or lawn mower, or a boat or a cargo trailer it would be." I asked why an ENCLOSED trailer is not covered but every other kind of trailer is? The lady on the phones advice: I can send you a copy of your policy so you can read and see.

On December 8th of this year my wife and I were traveling pulling our fifth wheel. When a tire went flat we started calling Good Sam Club at about 3. At 5 they called us back and said. "You're on your own." My wife is disabled with neuropathy. I had had a complete hip replacement 4 weeks and 1 day prior to this occurrence. There was no help. I tried to get assistance but no one could help. At about 5 against my wife's wishes I started attempting to change the tire. Sometime after 6 with blood and bruises and torn clothes I finally got it changed. We drove to Ozark Alabama for the night because no one had helped us. We could not get any assistance fixing the tire. The next day I spent hours and finally convinced a truck stop to help me against their company rules.

Customer service with an attitude!! Good luck getting your money back after canceling this membership within 24 hours and not having used their services. I wish I had read the reviews first!!! It has been more than 10 days and I'm still waiting for my refund! Every time I call they tell me that I've been refunded when I haven't!!

We have been members for several years and have few complaints about the service we received when we ran into problems since we did eventually receive help. However, one day before we were to leave town with our camper, I received a letter from Good Sam stating they did not want to cover us any longer. They were sending a refund for the balance of our contract and this was effective pretty much immediately - in the middle of our trip. Not renewing would have been bad enough but to just say "go away" was inexcusable. We never leave town without a trip to the mechanic to have things checked over. Still, problems do arise and what good is paying for their coverage if you're punished for using it. Good Sam and Camping World will never see another penny from me and I'll be warning off all my camper friends. This is no way to treat people or run a business.

I'm looking at the reviews...all saying the same thing. I have been working on a tow all day. First time, after many many questions I get a service provider. Wait 2 hours for them to show up with a truck that is too small for my unit. So I call back. After repeating ALL the information and many holds later, Jonathan tells me I'm not eligible for a tow. WHY NOT?? Then Shawn the supervisor gets on and, after many put-on-hold moments, announces that I'm not eligible for a tow. It seems they do everything possible to not provide service! Called GS customer questions and back and forth on hold. The last hold was 12 minutes and I hung up in disgust. WHAT DID I PAY FOR?? NOT worth the time, much less the money.

This year around August I had a problem with my motorhome as my airbags failed and my Jacks would not extend. Being a member of Good Sam's most of my adult life with only two calls throughout my career, call Good Sam's for roadside service, explain my situation, they told me there was nothing they could do. Excuse me? Nothing they could do. I had to drive my motorhome with no airbags 5 miles per hour to a repair facility hoping not to damage anything else to get it repaired. Then last evening I came out of my restaurant after playing music for 4 hours to find I had a flat tire. Desperately tried to remove the tire but the lug nuts were so tight IT stripped out our Tire Tool. We called Good Sam's. They said that they would contact someone.

We had an accident recently where we had to be towed 193 miles in Texas. We ended up using AAA as we didn't have our Good Sam cards in our minivan. When we asked the tow driver about using Good Sam, he replied that he didn't recommend it as they always argue about the details of the bill and are slow pay. AAA only covered our car and not our small utility trailer tow, plus only 100 miles. Our portion of bill was over $900. After the fact we filed a claim with Good Sam. They have agreed to pay us only $100 just as a courtesy. The agent seemed more interested in finding what wasn't covered than being helpful. We will have to reevaluate our relationship with Good Sam after this disappointing experience.

I got a flat tire on my motorhome but was able to get to a rest stop. I called Good Sam roadside assistance and the bottom line is they could not find anybody to help me and after three hours of waiting I had to ask a stranger for help and took care of the problem myself. I was on a busy highway not far from a town. I can only imagine what would happen if I was out in the boonies. I am sorry I trusted Good Sam and I can see I am not an unusual case. Save your money or find another service you can trust. I will be trying to get my money back!!

I had a flat on a busy road with nowhere to pull off the road. Took several tries to get through to a person. And then they refused to send assistance until I got a police vehicle on the site for traffic control, which took a half hour after calling 911. They would not even start the process!

Break down with small RV in Los Angeles in the city. Be told have to wait 5 hours for tow to arrive. Be told that membership only covers to next authorized shop, which is not true. Platinum Plus covers 10 miles from point A to point B. So we can't tow until they sort out and "review". So we leave RV behind and bus home. Next days we try to tow the RV again. One dispatch guy tells us that he is sending a tow truck. But truck never comes. We wait till late night to hear anything. Next morning we talk to supervisors who acts like he will help but he just talks.

Beware! I was a member for 15 + years and never had to use the service. This past week I did use for low battery jump. It was a terrible experience. First with the service took over 6 hours to get a scheduled service during normal operating hours. But my experience with Good Sam's personnel was actually worse. Isabelle of the corporate CS was the only one of a little help and listened to the customer complaints. I will be cancelling ASAP and will never use them again. I would suggest you to steer clear of this company. Looks like FMCA has a better service? Good Luck.

Luckily my car broke down as soon as I got home. I called to have my car towed to the dealership. The gentleman was great and seemed concerned. We discussed pick up and decided first thing in the morning would be better, since I was going to need a rental as well. Scheduled pick up 7:30. At 8:30 I called to find out where the tow truck was and after my call being dropped and another one not recognizing the number I was hitting, CS stated, "We don't scheduled pickups. We note it in the system and call you at 9 am to schedule a pick up." Really? With all the AI and bots out there this company is sorely lagging behind the times and becoming obsolete. Their app leaves a lot to be desired as well. I will be going to a different company.

Yesterday afternoon my vehicle blew the radiator, I immediately pulled off the HWY and onto the shoulder, called GSRA. What a joke. On the phone for over 20 minutes, tow truck still not dispatched. The CSR wanted to know if I was on the left... southbound didn't make sense to her. After an hour, no tow truck dispatched because they didn't know where to drop the vehicle. Left alone on the side of the road, after dark, without knowing someone was coming... very scary. I finally made other arrangements, when I received their text that someone was one the way. I cancelled. I will also be cancelling this service and going back to AAA.

Two years ago we needed assistance after an axle broke on our 5th wheel in Albany, NY. After contacting them many times and sitting on the freeway in the rain for 6 hours, a tow truck driver came back on his own to help us get off the road and to a shop. Good Sam Roadside was no help at all - only frustration. This week, we had a flat on our pickup out in the forest near Grants, NM. Couldn't get the spare tire off the truck.

I have found Good Sam to be a disappointment. Breaking down is no fun but breaking down with a large RV can be especially frustrating. I called this company for a jump start on my 38 foot diesel. The tow truck company sent equipment that could not start a Toyota Corolla. The tow truck driver admitted to me that the appropriate truck was out on a service call and wanted me to tandem with him using my car to help to jump the motorhome. I called good Sam to complain and they argued with me stating that the motorhome had sat too long. I called another company, paid and they jumped it in a few minutes. Unbelievable, spend your money elsewhere.

Updated on 12/06/2019: I was being responded to from Good Sam up until 11/8/2019 when I sent them all the receipts that they asked for. I have not heard anything from them since they said they were reviewing the case. I would love to get this complaint resolved as soon as possible before I take the matter further. Thanks Robert **.

We bought a Class C motorhome from Camping World in September, we have used the motorhome 3 times. The third time we used it we were in Greenville Mississippi and the inverter went out. We had no power for most of the coach. We made it back home and took it to a camper dealership to see what was wrong with it. It was the inverter, well the repair department contacted GOOD SAM and tried to get paid, Good Sam told them they will not pay for the repairs.

It's pretty much smoke and mirrors. The real coverage is only for motorhomes that are less than 20 years old. You have to pay for any assistance needed other than a jump or very short tow. And God forbid you have to go through 911 because of no cell service! They are not equipped to deal with that kind of breakdown. It seems they don't interface with regular emergency services. I paid for 4 years of platinum service. I just canceled my membership with 2 years left to go, no refund of course. We're going to be getting AAA Plus. Because if you have to call 911, they will get you true roadside help and those providers don't take Good Sam.

Good Sam's Roadside Service has taken money out of my account unauthorized. Twice in one week! Totally $229.95. Customer Service was a nightmare, especially a lady named Charlene. She was unprofessional and wouldn't admit they made a mistake which costed me money in bounced checks, overdraft fees and being penniless for over 10 days! Another person I spoke to was Shane. No help with him either. And they kept putting me on hold for long periods of time. TIME IS MONEY!!!!

We had roadside assistance for a year, we bought it in October of 2018. We sold our camper in September of this year. on September 23rd I found a withdrawal from our account for 109.00. I found out that Good Sam's withdrew it without our knowledge. I called them and they said they would refund it. I called them that very evening and spoke with a customer service mgr. named Jason **, he assured me the money would be refunded that evening. It could be 7 days depending on how long it took our bank.

I have only been with this company for 3 months and you have to pay a full year or 6months upfront. I was truly excited about all that the company had offered especially since we have trucking business the extended features appeared to be awesome. Long story short My first call to them 3wks after I started my membership we were stranded on the highway in Texas summer heat for almost 5 hours b/c 1. they could not find my membership, number 2. the dispatch rep was extremely rude, inconsiderate, and sounded as if he could care less about his job and then hung up the phone on us when asking to speak with the manager. 6 hours and maybe 4 attempts later to find a contractor our kids & I were towed and drenched in sweat.

On 10/08/19 I took my Jayco 5th wheel to the dealer for the yearly warranty inspection. It is about 120 miles one way, a good little drive on nice sunny day. The trip over was great with no problems. They finished the inspection, found a problem with the furnace and they fixed that. So, I was good to go home. On the way back the truck’s diesel engine quit. This was about 4:00PM. There was plenty of sunlight left in the day.

I just finished a 14 hr shift. I was travelling my 60 km commute home. My car became disabled at 5:30 am along a stretch of busy highway. I was between 2 fairly well serviced exits (15 minutes either way), so believed response time would be reasonable. I purchased Good Sam Roadside for just such a contingency. I'm a 56 yr old woman and don't feel comfortable stranded on a highway, particularly in the middle of the night. I immediately initiated service call. I was on hold for over 20 minutes and then customer service rep assured me that he would call service provider and dispatch tow truck with text updates to follow.