Good Sam Roadside Assistance Reviews

I have found Good Sam to be a disappointment. Breaking down is no fun but breaking down with a large RV can be especially frustrating. I called this company for a jump start on my 38 foot diesel. The tow truck company sent equipment that could not start a Toyota Corolla. The tow truck driver admitted to me that the appropriate truck was out on a service call and wanted me to tandem with him using my car to help to jump the motorhome. I called good Sam to complain and they argued with me stating that the motorhome had sat too long. I called another company, paid and they jumped it in a few minutes. Unbelievable, spend your money elsewhere.

October 31, driving down Highway 59, we tried to exit because of a vibration in truck. We were on the exit ramp from I-59, in Lufkin Texas, during rush hour and the drive shaft dropped. We had to call 9-1-1 because we were blocking 2 lanes and we were in danger of getting hit. We were on the phone with Good Sam when police showed up. Police said they couldn't wait for our roadside service to dispatch a wrecker and the police had already dispatched one, so we cancelled call. Police had never heard of Good Sam Club and they said the situation was too dangerous for us and them to wait for our roadside service to get someone out to us and they usually take too long.

Updated on 12/06/2019: I was being responded to from Good Sam up until 11/8/2019 when I sent them all the receipts that they asked for. I have not heard anything from them since they said they were reviewing the case. I would love to get this complaint resolved as soon as possible before I take the matter further. Thanks Robert **.

We bought a Class C motorhome from Camping World in September, we have used the motorhome 3 times. The third time we used it we were in Greenville Mississippi and the inverter went out. We had no power for most of the coach. We made it back home and took it to a camper dealership to see what was wrong with it. It was the inverter, well the repair department contacted GOOD SAM and tried to get paid, Good Sam told them they will not pay for the repairs.

It's pretty much smoke and mirrors. The real coverage is only for motorhomes that are less than 20 years old. You have to pay for any assistance needed other than a jump or very short tow. And God forbid you have to go through 911 because of no cell service! They are not equipped to deal with that kind of breakdown. It seems they don't interface with regular emergency services. I paid for 4 years of platinum service. I just canceled my membership with 2 years left to go, no refund of course. We're going to be getting AAA Plus. Because if you have to call 911, they will get you true roadside help and those providers don't take Good Sam.

Good Sam's Roadside Service has taken money out of my account unauthorized. Twice in one week! Totally $229.95. Customer Service was a nightmare, especially a lady named Charlene. She was unprofessional and wouldn't admit they made a mistake which costed me money in bounced checks, overdraft fees and being penniless for over 10 days! Another person I spoke to was Shane. No help with him either. And they kept putting me on hold for long periods of time. TIME IS MONEY!!!!

We had roadside assistance for a year, we bought it in October of 2018. We sold our camper in September of this year. on September 23rd I found a withdrawal from our account for 109.00. I found out that Good Sam's withdrew it without our knowledge. I called them and they said they would refund it. I called them that very evening and spoke with a customer service mgr. named Jason **, he assured me the money would be refunded that evening. It could be 7 days depending on how long it took our bank.

I have only been with this company for 3 months and you have to pay a full year or 6months upfront. I was truly excited about all that the company had offered especially since we have trucking business the extended features appeared to be awesome. Long story short My first call to them 3wks after I started my membership we were stranded on the highway in Texas summer heat for almost 5 hours b/c 1. they could not find my membership, number 2. the dispatch rep was extremely rude, inconsiderate, and sounded as if he could care less about his job and then hung up the phone on us when asking to speak with the manager. 6 hours and maybe 4 attempts later to find a contractor our kids & I were towed and drenched in sweat.

On 10/08/19 I took my Jayco 5th wheel to the dealer for the yearly warranty inspection. It is about 120 miles one way, a good little drive on nice sunny day. The trip over was great with no problems. They finished the inspection, found a problem with the furnace and they fixed that. So, I was good to go home. On the way back the truck’s diesel engine quit. This was about 4:00PM. There was plenty of sunlight left in the day.

I just finished a 14 hr shift. I was travelling my 60 km commute home. My car became disabled at 5:30 am along a stretch of busy highway. I was between 2 fairly well serviced exits (15 minutes either way), so believed response time would be reasonable. I purchased Good Sam Roadside for just such a contingency. I'm a 56 yr old woman and don't feel comfortable stranded on a highway, particularly in the middle of the night. I immediately initiated service call. I was on hold for over 20 minutes and then customer service rep assured me that he would call service provider and dispatch tow truck with text updates to follow.

Had a blowout on my 5th wheel on 8/25/2019, northbound on Florida's Turnpike at exit 278 (Minneola). The Good Sam app told me it couldn't determine my eligibility, and gave me an 800 number to call. The 800 number turned out to be Allstate Motor club, which is stupid. They wanted to charge me for the service since I'm not a member of theirs. I called the Good Sam 800 number and they informed my that they don't provide service on toll roads, and I would have to call the 'turnpike provider'. Well, there is no 'turnpike provider' for the Florida's turnpike, any service company can provide service for vehicles on Florida's Turnpike. Good Sam would not assist me in any way. Finally found someone to change the tire (I had a spare) 4.5 hours later. This service is absolutely worthless, I will not be renewing and will let everyone I can know it is nothing but a ripoff.

We had a blow out on our 5th wheel. When we called them, we was on hold for 16 min. before getting a representative. She could not find anyone at that time to help us. After 2 hrs a tire service called to find our location. Good Sam did not communicate with us. Luckily we had a good samaritan help us and we paid him. Don't waste your $$$$!!

We have just become members of Good Sam Roadside Assistance. While traveling, we had a blow out on our RV. We we were within 9 miles of 2 fairly large cities. We called for assistance and were told they would call us back. 20 minutes or so they did return our call and we were told someone could assist us in THREE HOURS!!! We were asked if we would like for them to find someone else that could get to us sooner and of course we said yes. THE END!!! No return call. NOTHING!!! When we tried to call again, we got nothing but recordings. This is the worst experience we have ever encountered. Supposedly, someone was to contact us regarding this matter and again, NOTHING!!!

My father had to use my debit card to issue a request for a jump. The car ended up starting without a jump, so he canceled the request, and they still charged me. I have been waiting over a month for a refund to be issued to my account. Everytime I call in, they give us the run around and say, "Yeah it will be in your account in 2-3 days" - yet it never happens. My dad has called several times, and each time they lie to us saying they have processed my refund. These people are thieves, I now have to go to my bank and file a claim on you. Terrible customer service, I'm a young college student who needs every penny. Yet you steal from me? For a service I never even received? If that isnt shady business, I dont know what is. And I'm going to make sure everybody knows about it.

I called to update my credit card date. Gave them everything they wanted except my card number which they have. She said they need the number from me and could not update the date without the number and said bye.

Updated on 10/15/2019: This is the second review that I have given. Good Sam always responds with a nice comeback, but nothing was done about our experience that I recently left here. While traveling home from a TN vacation, our tire blew out back in August of 2019. GS could not find us after giving them our exact location. We ended up changing the tire yourself after tiring of trying to get them to locate us and we weren't in the middle of nowhere. I have reported this to them and they have given us no answer for this. I have since cancelled my membership as they need to be reported to the Better Business Bureau.

On Sept 5 2019 was traveling thru North Carolina at 1 in the morning with my 36 ft RV and trailer hauling a motorcycle and Golf cart. The wheel Bearing on the trailer blew apart sending the tire and wheel over 3 cars thru a parking lot then thru a fence. The trailer hit the ground in a shower of sparks. Well here I am stuck in a intersection with the police, call GOOD SAM only to have them ask some of the stupids questions. Mind you I got traffic blocked! They want to know who built the trailer! So 2 hrs go by they still haven't looked for a wrecker yet because she can`t find the manufacturer So the police says we have to do something.

Sept 9th 12 noon my wife and I broke down on I10 at mile marker 51, not in the Desert not in Nebraska but in Northwest Fl. At first we had a arrival time for assistance of 210 minutes which was changed 1 and 1/2 hours later to another tow company. The ETA on the new tow company was 1.5 additional hours. Which they did not meet. 2.5 hours later the driver assigned the call contacted me about our situation. I informed him our truck had failure with a rear axle seal. He informed me he couldn't handle our call and would have to get his company to send another driver with a roll back truck. He had planned on towing my automatic transmission truck from the front with the trailer attached. I made numerous calls to Good Sam and numerous calls to the towing company to no avail. My wife, our Dog and I set on the Interstate till 9 pm that night when another vendor showed up to assist us, I can only assume they were subcontracted to assist us.

On July 5, 2019 we were traveling northbound in Oregon at the beginning of a long trip to Alaska. My husband noticed what looked like oil in the wheel well of the rear tire. We texted the picture to our mechanic back in California and they said it looked like a rear axle leak which is very serious and needs to be fixed immediately. I called Good Sam Roadside Assistance and finally reached a live voice although this person called Charley sounded very slow.

I was horrified to discover after switching from Geico that Good Sam Roadside Assistance has a 1.4 Star average rating from 255 reviews. Most of the complaints were similar....Had to wait 6 hours for a tow truck. Tow truck did not show up. No service in that area, etc. When I reinstated my Geico policy and added another RV for full coverage I discovered I would be paying the same monthly payment as I am now with Good Sam without the additional vehicle on the policy which means I am saving $360 A YEAR. When I called Good Sam to cancel I was told that there would be a $50 cancellation fee. From my point of view, this is a ripoff from a company that provides an unacceptable level of service in relation to the customer reviews. From their side they have the processing of the application.

I had a blown right front tire last Saturday on I-10. A MH owner's worst nightmare. I have the Good Sam Roadside Assistance for those type emergencies. The three hour ordeal of trying to get help was exhausting. First 30 minute call let me know that help was on the way. Would receive a text from the vendor. I eventually did. Called him back and he said that he was not equipped to assist me on the interstate. That resulted in me having to call the 800 number back and of course go through the interrogation all over again. No record of the previous call. Started over and given an extension if I needed to call back. Again no results. Called back and no one at that extension. Found my own Tire company and $750 and 3 hours later I was on my way. Good Sam's Roadside Assistance is a total waste of money. Poor value and poor customer service. Very disappointed.

We were headed back home with our 35 ft. travel trailer in tow when one of the passenger side wheels flew off the trailer breaking all the lugnuts. The other tire lost 3 lugnuts because of the stress. We were able to pull over right away but in an awkward place which blocked some sight distance at an intersection. Called Good Sam and went through the phone tree. Once I actually got to talk to a real person and was put on hold for some time the call was dropped even though we were just barely outside City limits. Have Verizon cell service so I don't believe it was on our end. The representative I spoke to had my phone number but didn't bother to call back. So, I called back again and went through the same lengthy process to finally speak to someone.

I called Good Sam roadside assistance yesterday which was very difficult as cell service was just about nonexistent. I asked for a winch out as we were stuck. They never called back nor did any tow truck arrive. After two hours I managed to call AAA whom I also subscribe to. They arrive within 1 hour and got up out in 15 minutes. I called Good Sam today to complain, had to wait on hold for 45 minutes to talk to someone. They said they would transfer me to customer service to cancel my membership. After being on hold for 45 minutes I hung up in disgust. Though they had my number, in case we were disconnected, they never called me back. These guys are incompetent to say the least. I am thinking of putting a banner on my rv telling the world not to use them. I will do my best to let everyone at every RV park know this. They are a rip off.

We needed to remove our RV from Florida due to hurricane Dorian but the jacks were not working. We called several times roadside assistance and the extended warranty department to find someone to come and help us. No one could assist. They could not find anyone on their network. What a scam! Can't wait to cancel my subscription.

I needed my motorcycle towed which is covered under the Platinum Plan I purchased from Good Sam Roadside Assistance. I contacted Good Sam Roadside Assistance for what was needed. Received a call back saying they have someone on the way and will arrive in approx. 45 to 50 mins. I told the person that called I would meet the driver at pickup site. Upon arrival, tow truck driver was in process of leaving saying his dispatch had contacted him and he needed to respond to a wreck and him telling me he couldn't do the tow, sorry. I contacted Good Sam Roadside Assistance back stating what took place and was told by Good Sam Roadside Assistance rep the towing service accepted the call to perform the job. I was put on hold while rep assisting me called the towing company to see what was going on.

Broke down on a Sunday with our diesel 40 ft motorhome and they refused to tow us on Sunday. So here it is Monday the next day at 430 pm and still no tow. Don't waste your money on Good Sam. They lie and don't give you the service you pay for. Never again after waiting 2 days for service.

My motorcycle stop running at a gas station. Called At 6:30 to have a tow truck to take my motorcycle home, I was only 3 miles from home. Called back at 8:15 to find out why they haven't come, stayed half an hour on hold. They told me they had canceled the order. Said they couldn't find anybody to tow a motorcycle. Sal the new operator said he would find a tow company to tow my bike. I was on hold, he came back at 8:45 and said he found one but I had to pay $257.00 to tow my bike. I said I'm not going pay because that's why I have Good Sam. He Said he would talk the tow company again. He put me on hold again. Called back at 10:00. Said they couldn't find anybody. I was left stranded. Called my friend who had a trailer and we towed it back to my house.

Called for the first time tonight to obtain a tow truck because vehicle was disabled about an hour away from home. Called at 5:30PM and got a text stating would be there at 8PM, which is too long. Then did not arrive so called back and stated it would be 10-10:30 before they got there! This program is worthless, don't waste your money, go elsewhere!!!

Purchased service when purchased an RV. Policy lapsed with no renewal notification, discovered while going thru the cards in my wallet. Called and renewed cost of $374.75. After having policy sold RV but did not cancel policy. On 8/14 had to use it for the first time. Called to have truck taken back to the Chrysler dealer who had service it for the same problem 1 week earlier. It had to go there for any previous work to be covered. I was told by customer rep they would only cover 8 miles to a small town mechanic and we would have to pay the other 24 miles costing us $92. Then a week later I called to cancel the policy because we sold the camper and the new vehicle had roadside assistance. I was told by Good Sam they would refund the unused coverage but was deducting the claims fee for service provided on 8/14 in the amount of $78.75. So can someone explain what coverage did we get?

I purchased the Good Sam Platinum Roadside Assistance plan while in Camping World buying some RV related items. I was going to purchase this online and was told by the store in Kissimmee, FL I could buy it in the store at a discounted rate. I confirmed with two other store employees and they confirmed. My cards arrived in the mail, I called in and was told I only have the basic plan. I informed the CS agent that my cards and documentation all say Platinum. She tells me I'm wrong and the system is right. I asked how she knew that? I asked to speak with a manager to correct this and she came back on the phone to tell me her manager was busy but she could upgrade me.

We have been members for 10 years never called for help until now. We went to Sekiu Washington a very tiny fishing town 146 miles from home. Just as we pulled into the RV Park we noticed transmission fluid running out of the truck. We could go no further. We talked to a local Mechanic. They told us they do not normally work on transmissions but could order us a new one for $3000.00. He also told us he is too busy to even take a look at the truck for at least 3 weeks so it would be at about 5 weeks by the time they get parts. The closest town we would be able to get our truck fixed was Port Angeles 40 miles away. We are 146 miles from home and stuck for at least 5 weeks. We called Good Sam. After a 3.5 hours on the phone with them they told us they would find a tow truck to take our truck to P.A. They would not do anything about the trailer because it was in a safe spot. They would send a text telling us when to expect the truck.

2 months ago I had a blowout on my front RV tire. Having a good Sam Membership for many years it was time to give them our first call. Although friendly enough, it took them over an hour to call me back and let me know they still had not found any technician able to get to us with a new tire but would call again as soon as they found one. Minutes later a tire truck pulls up behind me, he happened to see us stranded and offered assistance. As this franchise tire place was 10 minutes away he said he was able to provide a new tire for $465 USD all-in. I gave him the go-ahead and as he went to get the new tire, Good Sam called back - they found a technician who could be there in 1.5hrs and including all kinds of up-charges the total came to $750USD. ???? For the exact same tire! Needless to say I cancelled them.

We are fed up, disgusted, and disappointed in Good Sam. Having been customers since 1996, we've noticed changes over the years that have been confusing and most recently misleading. I used to get notices in the mail about our Roadside Assistance coverage, which I appreciated, as it gave me time to get the check in the mail in due time. I often paid for 2 years. Then the notices alerting me to expiration started arriving MANY MANY months before the coverage expired, as in 5 to 8 months prior, NOW no notices are received, not by mail or email. All I've received recently, during the extremely busy gardening and festival prep time, was one notice implying renewal for $69.95. I totally misunderstood that as we aren't interested in a membership, but EMERGENCY ROADSIDE ASSISTANCE, coverage we've had since 1996 and have NO MORE, much to our chagrin.

I purchased a Travel Camper 1 month ago and was given FREE Good Sam Roadside Assistance with my membership; so I was worry-free beginning my fun travels after being injured twice last year and not having fun. While 850 miles from home in Colorado I was forced to park in a city parking lot after midnight 28 July when my electric jack got damaged until I could call for help the next morning. I found a mobile repairman with the part who could repair the camper the same day so I called Good Sam Roadside Assistance with the good news so they could assist me and I could be on the road again that day. They told me they had to go through their own preferred providers to assist me so I waited 5 hours in a HOT CAMPER IN A CITY PARKING LOT WITHOUT ELECTRICITY/WATER and no-one arrived.

We had two flats in one day on our travel trailer. We changed the first with our spare tire. Then, traveling from Indiana to Ohio we had another one. We called Roadside Assistance. Dispatch was wonderful, and would even call just to let us know their status. Our issue is with Transit Pro and what they're allowed to charge. My end of the bill was...$406.48. When I called Good Sam to question the charges I was being passed off to Dispatch who passed me off to Transit Pro. When I question who I was talking to I did not get a straight answer at first. When I asked what Good Sam paid for if my bill was $400.00 I was told he didn't have that in front of him. But, was told an average service call was 500 to 600 dollars with a two hour minimum on what they pay out.

We have had Good Sam Roadside assistance because of our RV. Let me tell you, don't waste your time with them. They are so incompetent and it is absolutely UNACCEPTABLE. The two times we needed them in the last 6 months they left us HIGH and DRY! Our motor home blew a hose and we limped to a truck stop. After calling and waiting 1.25 hrs they called back and said it was too late in the evening to get a tow truck or repair man out to us and "since we were safe" there was nothing they could do until the next day. We had to find our own guy (only 5 miles down the road and came to fix it). Then last night our truck died on the highway and we coasted down the off ramp. Called them, they said they would have someone out to get us (it was 6:00 PM) and we were in a town so not in the boondocks by any means. Waited 1.5 hours.

We (Deaf couple) have bad experienced with Good Sam in Honolulu last July 15th. After we enjoyed our dinner at Cheeseburger restaurant in Waikiki then we were dumbfound that we forget to leave keys in my friend's Chevy truck (Loaned) then we asked restaurant hostess to call Good Sam for send us a locksmith guy but he never showed up after we waited for more than 2 hours and half included made 3 calls to Good Sam and asked where is our locksmith guy? They admitted to us that they can't find available locksmith guy at late Sunday night hours then our waiter helped us to unlock our loan truck and drove away. What ashamed Good Sam! I called new name for Good Sam like Rotten Sam. I told my friends and family members to avoid Rotten Sam! Go to join AAA club!

We received a year free with our RV purchase and purchased the extended coverage. We were told by the finance person at Camping World that it was the best roadside assistance money can buy and we trusted them. Big mistake. The first call we make, we are told that 1) we didn't meet the definition of "disabled" and 2) we aren't roadside so it isn't covered.

Good Sam is terrible. We had a blow out on our fifth wheel camper, on busy I-95 in Maine. We contacted Good Sam and after 1.5 hours of waiting for someone to change our tire, in 98 degree temperatures, and texts stating no one was available, we took it upon ourselves to contact a tow company. Funny the tow company said they received no call from Good Sam and they are affiliated with Good Sam. This company was a half hour from where we were located.

I had a flat, I called Good Sam since I had Platinum Complete Roadside Assistance. They said I had to pay for the tire and Good Sam would reimburse me. I have the person's name who told me this. That was on May 18. Today I called to find out about my claim and was told A) they have no record of the claim and B) they do not even pay for tires. So their rep, a Mr. Rudolph ** II totally lied to me to get me to buy their overpriced tire through Transit Pros. So not only does Good Sam NOT pay their claims, they force you to pay for overpriced items to get back on the road as well. They prey on RV owners and are NOT to be trusted.

I am not member of Sam's and I was stressed out because my car had broken down and I needed a tow to a mechanic. I called and placed my order, they charged me right away then took 3 hours to contact me. Then finally when they called me they told me they ordered for the wrong equipment and needed to charge me again. I was upset and told them I wanted to cancel the service. They then proceeded to charge me again. This is one of the worst services I’ve ever had!!!! Their customer service is absolutely terrible and they just don’t care about helping people in need.

As Motorhome owners for many years, we always have had Good Sam Roadside Assistance policies and never had to use it until our last trip. Broke down on I-95 (fuel filter came apart) and needed help. Not only did GS not help, the person actually told us to call 911 and get the RV off the side of the road before she would send anyone or anything. We spent hours try to get help and finally I crawled under the MH and temporized the situation and got it to a truck shop. Once again, Good Sam Roadside Service is worthless, don’t waste your time and money.

Please listen to the reviews, I didn't! And oh my gosh! Don't do it! I got their best "Platinum Complete" because I am handicapped and can't do it myself. Hit road debris and my inside rear tire passenger side went flat. Call roadside assistance at 11:50 AM on Saturday, 3:30 PM no one had come," called back "oops sorry will get some out their in 1/2 hour" they said. Small tow truck showed up in 30 minutes, with only a 2 ton jack, could not lift my 30' C Class. Called back, 2 hours later they said "oops we had it setup for a medium weight vehicle." Really! They have all the information on my RV. They should know it weighs over 20 tons! They redid the order for a heavyweight tow truck, called back, "Sorry we cannot negotiate a price with any tow company, you will have to wait till Monday." Really!

Long story short ... we had a nail in a tire which they would reimburse us for later with several pictures. The best part was in order for them to come out to help us was over 2 hours labor estimated so more than $200 out of pocket to actually take the tire off our travel trailer. In other words it's a scam. I should have listened to all the reviews. At least I could get my money back for the "tire and wheel protection." Please avoid these guys!

Told my daughter to limp along a major highway in the middle of nowhere to a “certified tech” and a “campground”. They did so, tech was high or drunk, RV park was completely unacceptable and scary. Tech changed a filter. Said they’d be fine, they died one mile later and Good Sam said they would tow them back to the SAME tech. You mean the one that took their $100 and did nothing? When she demanded to be towed to a reputable place, Good Sam refused and said “That’s all we’ll do, Ma’am”. Hundreds of dollars a year for 6 years and this is what we get? She’s still waiting for a tow for which we’ll pay over $700.

Updated on 07/03/2019: So to follow up on my previous review, we finally got a call and were told we would need to wait at least 6 hours for a service person. Not acceptable, then were told to go to an rv repair place and we would need to pay the bill. Again, NOT acceptable. How is Good Sam going to make this right?

Updated on 07/04/2019: This is a follow up to a post I made on July 1, which detailed the failure of GOOD SAM ROADSIDE ASSISTANCE to provide a jump start to my family and I, within three hours of calling them on a Saturday afternoon. I missed a call from their "investigator" Ella calling from ** yesterday after 4 PM EST. I made several return calls and was disconnected once, then another call I was told I could cancel my membership but there was no way I was getting a refund then hung up on. I then finally spoke to someone named "David" after being on hold for fifteen minutes, who assured me a partial refund of my membership dues would be refunded. This was after far too many phone calls and being put on hold for far to long. They did their best to try and make me feel like I was making this up.

The car started after a while and I figured out that it would run a while and then quit. I managed to make it the 60 miles home after many episodes of stopping and starting on my own. I cancelled the Good Sam "help". Stay away from this company. They are no good and you will be on your own. The money you pay is for nothing.

Twice now over two years I have had tire issues with a small, one axle travel trailer. Could not be towed because the tire was blown out and they didn't have that size tires to replace. Once in Delaware and now in New York. Couldn't find tow truck or tires, told us to disconnect camper from tow vehicle. Leave on side of highway and go to Walmart. Really. I pay for this service. You should get a tire and bring it or not accept my membership fee when I told you what type of camper I had. All tow trucks for what we needed in NY were put off their network. I'm guessing their network is only 50 miles from their headquarters. Don't waste your time or money with them. They lead you on thinking they can help then hours later call and say that you have to search for a provider. Helpful when broken down on the side of the highway with 2 small kids. Never again. Canceling membership tomorrow.

Our (almost new) RV got hit by lightning damaging numerous sensors, computer modules, etc. Delicate, sophisticated electronic stuff. They would only cover a 20 mile tow to Premier Boat and RV, a boat dealer that peddles some used RVs. I had extremely qualified mobile techs decline the work because it needed a top level shop. Pathetic. The supervisor I elevated it to was argumentative and knew less about the subject than the kid who took the call initially. DON’T waste your money, absolutely worthless! PS: 1st claim ever.

I am deeply upset as we've had membership for 3 years with 2 automobiles and an RV covered, not using it but once in the first 2 years and since the last 6 months have had to call 3 times (last time because of transmission problems). Now Good Sam is not so good, as they have cancelled our membership....because they say that our usage falls outside of their normal guidelines (averages)?? Well nobody knows when they will breakdown. I just want people to be aware what can happen!

We were towing our fifth wheel RV and had a spring hanger break on one of the axles. After 20 minutes of trying to educate the young woman on our issue, she still could not relay the information to the technical support person. She could not understand that a tow truck was not what I needed. After wasting 2 hours of our time, on a Saturday afternoon, she called a tow truck. I called the tow truck gentlemen and explained that I needed a mobile welder and he said he could not help me.

Because my membership will soon relapse I called to renew. I was told it would take up to a month to send me a new card. I am leaving in three weeks. I was told a membership number could be given me, I could print a paper card and that it would be recognized by campgrounds, Camping World Stores and certain gas stations offering a discount. Having been told that two years ago, I knew from experience that the paper card and membership number would not be accepted at gas stations and most campgrounds. Pat, the Sam's Club representative I talked with, said that expedited card delivery could not be arranged.

Seems that all the company own by Marcus Lemonis has the worst customer service. Roadside assistance has a computer system that look for a towing company one at a time. They commit to the first company that accept. Last night I spend 4 hours waiting. First company cancel after a three hour wait. Second company I cancel because I got tire of waiting. Good Sam says unlimited towing but is not unlimited. If you tow a car to a place and you need to tow it to another place you have to pay for the second towing.

We left the lot with our brand new trailer, it was installed incorrectly on the wrong size ball hitch by an associate, 10 miles down the road, the trailer bounced off the hitch. The piece that raises and lowers the hitch was damaged and thrust up through the electrical system of the hitch. We called for assistance to raise the trailer so we could put in a new hitch with the right size ball and take it back to camping world for repair. TWO HOUR PHONE CALL and we were told there was no one in our area available or even had the right equipment to help us. We were in the middle of OKLAHOMA CITY.... ridiculous!!!!

After 13 years of service on 5-31, I was notified of a tremendous price hike. In addition, the service plan was to be cut. My experiences were very similar to F of Livingston, La. on the same date. At the same time of the price hike I called Good Sam about their new introductory offer for new members which was much cheaper than my exorbitant renewal cost. They reward new members with an excellent price and charge long term members a ridiculous increase. Sam, you have forced me to drop you and look elsewhere where I have found an excellent rate for my coverage.

Our membership is up for renewal this month (May 2019). I phoned in April and requested a discount to renew; no go. The company is apparently interested only in acquiring new members, not rewarding and retaining its current members. Secondly, after reading the reviews, it appears that GS Roadside Assistance has gone down the toilet, in terms of customer service. If we need assistance, I expect a prompt, courteous response, and it doesn't look as though that's what we would get. Bye-bye, Good Sam; we will find another company who values its customers.

We've had Good Sam for 2 years, finally needed to use it yesterday for a blow out tire on our RV. All we needed was someone to come change it to our spare tire or replace the tire (we were flexible). We waited 5 hour in 100 degree heat (with 2 small children) to get the run around from everyone from Good Sam. It was Memorial Day, so I understand it being difficult to find a technician, but no one ever called us back, we had to continue calling for them to tell us various excuses for why no one was coming, or why no one called us back. Finally had to get a hotel room, but would have been nice to do that earlier in the day instead of waiting 6 hours. This morning we called Progressive and they got someone out in 20 minutes, and we're kicking ourselves in the butt for not calling them yesterday, and having paid for Good Sam for 2 years. Very displeased with their lack of organization and communication in a situation where it counts.

My elderly parents purchased the roadside assistance thinking the coverage would apply in any collision. There is a technicality stated in the fine print that you must be in a collision with another vehicle for assistance to apply... Single vehicle accidents are not covered. They hit a guard rail in bad weather and were stranded. Good Sam Customer Service was 0% help and rather rude. UGH. I am happy my parents were not injured but sad that they wasted their money on this insurance. Read the fine print before you purchase and understand exactly what you are getting... Most likely you won't want this product. I would never recommend it.

The steps on our motorhome would not come in so we thought it unsafe to drive like that. We called Good Sam at 11:30 am. We were not given an arrival time. After an hour we called back and were told it would be another 2 hours. Finally 2 1/2 hours later he came. No problem. We knew we would pay labor and parts. There were no parts as all he did was disassemble the step. Again no problem. He was there about 1/2 hour. At some point he told us he has a minimum 2 hours labor charge of 100.00 per hour. We were stuck in this situation. So all in all for 1/2 hours work it cost us 207.26. 7.26 for using a credit card. Plus according to the invoice Good Sam's paid 150.00. So if you use this service be sure to get costs up front. We have used this service in the past with no problem but we will not be renewing after this.

Called for service at 1045. Service provided at 1030 at night after multiple phone call to call centers. Requests to talk to supervisors never happened. Kept on hold for 45 minutes while agent working on case then call dropped. Called back and told no one working on issue. Been member for over 3 years and this is first time I used Roadside assist and probably will be last.

I have had a Good Sam Platinum membership for five years and as I recall, I have used the roadside assistance program four times. Today I unexpectedly received a Notice of Cancellation. The notice is dated six days ago, and my membership is to be cancelled ten days from the date of the notice, which means four days from now. Good Sam is cancelling my Platinum membership because they say my membership costs have significantly exceeded their average.

Updated on 04/28/2019: I wrote a review of Good Sam Club. I stated I signed up for three years of membership with Good Sam Club (not road service) at Gander Outdoors. They replied that they were sorry I had a bad experience with Good Sam Road Service (true) and Gander Outdoors (False). Gander Outdoors were the people who offered the Good Sam Club membership - They did n o t h i n g wrong - so for Good Sam to say I had a bad experience with them is total wrong.

Called Good Sam when I was stranded. The tow truck came and told me the dispatcher sent the wrong truck. He said I would need "Dollys". I waited, no truck came. I called back Good Sam, they stated I would have to pay for another truck to show up because I sent the first one away. They believed towing company!!! You get what you pay for. Good Sam: Please don't ask me for a phone number and contact info to make yourself look good in front of people that dont know you! Y'all need to stop all the flim flaming!

Dear Sir/Madam, I am writing today to complain of the poor service and rude service. On April 11th - we had a blowout on our camper - called for service, waited, waited, and waited - called them back still working on dispatching someone to assist us. Meanwhile after waiting a few hours, around 8:30 an TDOT assisted my husband on changing the tire. Then I called back and CANCELLED service for that evening.

Acutal # of stars would be ZERO but it forces you to select something!! The GoodSam Roadside Assistance dispatch is awful. First problem- We were towed to a facility to only find out when the RV was placed in the wrong location and needed to be moved that it was initially taken to the incorrect facility. The GoodSam agent on the phone accused US (the consumer) of telling the tow driver the wrong location?? How ignorant does that sound and how would that be feasibly possible when we were stranded and didn't have any knowledge of anything in a city foreign to us.

I was getting ready to leave on our trip, everything loaded and the RV was running. I shut and locked the rv while getting ready to leave, went back to the rv and the lock would not open top nor bottom. My husband called for assistance at 7:00 pm on a Saturday, Sunday came around and still no callback. So I went out to see if it would unlock would not, so I kept working with the lock and finally got it open. I locked it back again still did not open, waited a while went back and I finally opened it back up. I decided I would leave for my trip and lock the deadbolt and bungee cord the door till we got to our destination in Georgia.

April 2nd 2019 I had a tire that blew out on my 5th wheel. Called the 800 number and told the lady that I'm handicapped and needed someone to remove the blown tire and place the spare on it. She told me that she would text me with the provider and eta. After 1 1/2 hours had passed, she called me from this number (817-355-3405) and asked me what size tire. Never received a text from her. After another 2 1/2 hours had passed, I called the 800 number again and he placed the order again. It took four hours to get help. I am very agitated about this event. Then when I returned home in Indianapolis I was mailed an invoice for the annual dues. I think I'll put this on hold until someone gets back to me. If you need additional information from me please make contact. Respectfully, Lloyd **.

I have had Good SAM for a couple years. I never do automatic pay with anything. Good Sam decided to charge my credit card without my consent. I called to get money credited back to my credit card. Was told it will take 10 days. 10 days have passed NOTHING. In the processes of doing so. I was told my account was canceled. I never canceled my account. I give my account # to person on phone. They say Mr. **. I'm not Mr. **. What's going on here???

This coverage is fantastic!... if you don't need it! They are very good at charging your credit card, not so good at covering you! While on vacation, my credit card was charged for renewal, when I contacted them by phone to ask a question, I was informed that my coverage had been cancelled! It's a good thing I didn't need roadside assistance as they mail the notification (which I still have not received, today is April 2nd, 2019, they say they mailed it February, 2nd, 2019) instead of notifying by telephone or e-mail, so I never would have known had I not called for an unrelated query.

They promise unlimited number of service calls and unlimited towing distance. However, after using the service only three times in a year, they cancelled my service because it was not cost effective for them. Also, the towing companies they use are awful. Every time I needed a tow, I had to wait more than two hours, even though there were many towing companies within 5 miles.

We had our shade awning out while camping and a gust of wind tore it from the top of the RV. I called Good Sam and they told me my account had expired but if I paid the fee to renew it would renew automatically. I paid the fee and then called for assistance just to be rudely told that it takes 48 hours for the account to renew but I could pay $190.00 for them to come out and fix it, but that fee could go up depending on parts. We asked to talk to someone in extended warranty because we knew we had bought an extended warranty when purchasing the RV at Camping World. The guy told us that he was the only one working that day, which was a lie because earlier we had spoken to yet another rude customer service rep. He then transferred us to just get disconnected. We will be cancelling this horrible joke of a service.

I bought an RV last fall and sold it in January of this year. I bought the Good Sam extended warranty and their whole bill of goods. We had to sell the RV because of health reasons, and now they are saying this is not a prorated refundable policy like they had told us. Stay away from this. Patti **

I made a Good Sam Roadside Assistance purchase due to a popular camping store recommending them, however I have found that after just 1 try their service is well below par in contrast to AAA or insurance roadside assistance programs that I've used before. I called the 1-800 number provided by them to report my vehicle had broken down at a convenience store, and it took 3 tries just to get properly connected to them. After connection, I had to repeat everything I said 3-4 times. I requested the vehicle be towed to the company that did all my repairs which was 8.5 miles away, and the person said it would be a $30 service charge because there was another repair service just 1 mile away.

We received Good Sam with the purchase of our RV. The one and only time we called was because our car became stuck in the mud at a home. I sat home all day because my husband had to work. No one came and I saw no tow truck drive down the road. My husband called them back and they said they could not get ahold of him so they left. They would check if they could send someone else. They called me and said they could not get approval to send another person. I informed the lady that no one came. No tow truck drove by and that this is all nuts. But she said Good Sam would not approve sending someone else. I would never recommend this company and I am going back to AAA.

We’ve had a Good Sam Roadside Membership for several years. I think we’ve used the roadside assistance two or three times...flat tire once or twice and another time for a tow...and each time we had a good experience. Surprisingly, we received a letter in the mail today saying it is costing Good Sam too much to provide roadside assistance to us and they are canceling our membership. The letter was dated for THE DAY AFTER we renewed our platinum membership. It says the expiration of our membership is ten days after the date of the letter, which is today.

My wife and I have been members with Good Sam Platinum Roadside Assistance for nearly eight years. Our current membership was due to expire in May 2019. Unfortunately for us, we had to use their service four times in the last one and a half years. This included flat tire change on our 5th wheel, motorcycle breakdown, fuel delivery and pick up truck towing. Currently spending a few months in Arizona we were informed by our son at home that our program had been canceled. After contact with agents we were informed that because we had used their service above the national average they were cancelling our plan as it was costing them money to keep us on board. I escalated my displeasure to a regional manager and was informed that it was their pleasure to serve us but it is their discretion to cancel our policy due to what they felt was overuse.

They Cancelled me after 1.5 Months!!! I was a Good Sam Member for 1 year and then we decided to pay the $180.00 or so for their Good Sam Platinum Complete Roadside Assistance. And as luck or actually Lack of luck would have it we had a car issue on or vehicle and it had to be towed 3 times in 4 weeks to the dealer. We had to pay the $55.00 for the first tow because it was 2 miles past the 10 mile limit. I thought it was unlimited mileage but I guess not. And now we just received a cancellation letter because we used it too much. We are so sorry we had trouble with three different problems with our car. we had to wait a minimum of 3.5 hours for the truck to get to us, that is the longest I have ever had to wait for a car to be picked up. We will be receiving a pro-rated refund but that's not enough for me to continue any affiliation with this company. Please be aware they are not there to help. Only to collect your money. Good Luck.

I’ll first start by saying I have had Good Sam for a very long time. I was traveling from Michigan to Boca Raton Florida 10/2018. My rig is 51 feet longer, which includes a Ford E3 50 super duty and a 26 foot toy hauler/camper. I was in Southern Ohio and had the driver side inter-Dooley tire blowout. The service provider driver that came to help from roadside assistance did not put my rear tires back on tight enough. Coming down a mountain my tires came off of my vehicle on a 6% incline around the corner. Sheared off studs and lug nuts, only being held on by hub assembly. Had I not handled this properly and downshifted until I was able to get off the side of the shoulder-this would have been a catastrophic event making national news.