Good Sam Roadside Assistance Reviews

I called to get a tow for my Dodge van at 8am in Arizona. The representative was pleasant. I explained that I needed an 11:30 am pick up and that I already arranged for a mechanic that was approx. 5 miles away. I was not in danger. Dispatch texted me that the request was received. At 11:00 I called to check on the eta and was told they might have someone out to me at 7:30pm. Again, I explained the 11:30 schedule. "We will expedite you and dispatch will get back to you between 30 to 90 minutes."

I purchased a membership for Good Sam roadside assistance and then later was given a 6-month free membership for RV Camping World. I started getting notices after the six-month period that I needed to renew my membership. No mention that this was for the RV camping package. I went online and renewed, thinking it was my roadside assistance. When I called to cancel this, they refused to refund me even though I paid before the 6-month free package expired. The customer service rep was rude and arrogant. He said I should have called instead of renewed online. I told him I don't have phone access at work. He told me to call on my lunch break! I asked for a manager, and he said there was none available. Terrible customer service for a company that ripped me off and took my money with deceptive marketing.

Whenever we have called, it takes FOREVER for them to dispatch help. On two occasions we had a flat tire. Sat and sat waiting for them. There were qualified places close by, but still we sat. Finally, relied on goodness of strangers. GS is NOT reliable. They won't refund if less than 90 days left on agreement, even when you tell them about their failed service. Glad to be rid of them.

I waited 7 1/2 hours on the side of I-10 in western Arizona for a tow truck, due to a blow out. I made over 25 calls and kept getting different answers, as to why I was still waiting. I spoke with several supervisors that day and followed up with emails to Customer Service Supervisor, Brad ** and Director of Operations, Joseph **. The response I received from them was their acknowledgement of “our team missed the opportunity to clearly communicate these difficulties and set real expectations during your wait.” I was asked to provide receipts for my hotel stay (the tire repair shop was closed by the time I was towed there) and for my tire repair. I then received a email stating that hotel and tire expenses are not covered. I was offered a 100.00 gift card, for my “inconvenience and frustration” which I rejected.

My 35' diesel quit running after gassing up in the middle of California on Hwy 99. Called my Premium Good Sam number who advised me they couldn't locate a tow company on Sunday, so I would have to spend the night, in my coach, at the gas station, and contact them in the morning. I paid another company to tow us 250 miles home. "Good Sam" refuses to pay for their negligence. Good Sam, or bad dream.

We have the Platinum membership which states on the website that one of the services provided is "RV windshield and glass replacement specialists". We were recently on our trip when a rocks thrown from a passing truck cracked our windshield in two places. I called Good Sam for recommendations regarding who could replace it in the area in which we are traveling. I was told that Good Sam provides NO assistance on windshields. I said that the website says that they do and was told "no, we don't". They are misrepresenting themselves!

This has been the worst roadside assistance service I’ve experienced. In Texas, they will only tow your vehicle to the nearest repair shop, and any additional requests come at full cost. Additionally, if you use the service more than twice, they may attempt to cancel your membership, claiming excessive use—even if you’ve paid for extra service calls for family members. Based on my experience, I plan to return to AAA, which I have found to be far more reliable and customer-friendly than Good Sam. I would not recommend a service to anyone.

Very disappointed with Good Sam Roadside Assistance. I attempted to use their service twice on a long trip and after long waits on hold before some finally came on, all they did was tell me everything they COULDN’T DO. One of the times I was out of fuel on the interstate and more than 20 minutes went by before someone answered. Then after putting in my request, two more agents called me and asked me the same questions. I ended up calling a wrecker service for fuel delivery and they were at my location in 10 minutes, and finished the job in less time than that.

I waited 3 hours for a tow and had to leave to pick up my grandson. I watched the updates and it constantly narrowed the time to within 12 minutes and then arriving soon only to find out that the tow truck driver came after 5 p.m. and the owners who let me keep my car at their facility locked it back up and went home. Now I have to pay $170 for a tow now from them? Ridiculous.

I’ve been a customer of this roadside assistance company as a Platinum Complete Member (unlimited) for several years, and until recently, I had little to no need to use the service. Unfortunately, over the past few months, we’ve had legitimate vehicle issues despite spending thousands of dollars trying to fix them. This is exactly why we purchased roadside assistance—to have peace of mind during unexpected breakdowns. Instead of support, however, we were repeatedly met with warnings and threats to cancel our membership each time we requested a tow.

I had a very disappointing experience with Good Sam Roadside Assistance. I was told when I signed up that I had unlimited service, but recently my membership was canceled because I supposedly used it too much I guess 2 times out of this year was too much. I was never informed there was a limit, and I feel misled by the advertising. I would not recommend this service due to the lack of transparency.

Been with Good Sam since 2001and have used their services at times over those 25 years. In the last couple of years, for some reason, we have had to use Good Sam more than we normally did. Things just kept happening, through no fault of our own. Who knew we would throw a rod and crack the engine block? Who knew we would hit debris on the highway and tear a brand new tire to pieces.? We got a warning that our usage was higher than usual, then today, got an email from Good Sam telling us they have cancelled our membership effective immediately. Thanks a bunch. They want your money, but heaven forbid if you ever use the insurance you pay for. We are happily insured with someone else now. Bye, Bye Sam. Just hope we can get a refund for the membership and insurance we renewed for this year.

Never in my life would I sign up or use this service again, they are the worst, I called for a refund the second day of having the membership. I called for dispatch and they wanted to make me wait an extra day for my membership to activate although it said it would be active the day I called and then said “since we know you have a problem now we’re gonna charge you out of pocket regardless”. Like WHAT???? STAY AWAY.

My husband has a 3/4 ton truck and it broke down and we needed a tow to the mechanic not too far away and they refused to arrange for the truck to be towed as he used to use it as a work truck. We've been paying the membership for years and had we known they wouldn't tow his truck we wouldn't have wasted our money! Not very happy about that.

No help whatsoever. Our brakes locked up and they were of no assistance to us. No towing, no help with repair. They said get the trailer to a good Sam center and they'd give us 10% off. What a joke. In fact I'm calling it a scam. Avoid at all costs.

I have roadside assistance with my car insurance but that’s not great when traveling. I bought GSRA so that when I’m road tripping, all I have to do is call in, state my need, and someone is dispatched. I use the app to track their progress. I’ve needed two jumps and one tow in the last two years. My longest wait was one hour and my shorter wait was five minutes. Each experience was excellent.

Do not use Good Sam Roadside Service. This is a scam. Run!

No space for zero star. They took my money, when we needed tow, they set tow. After waiting 2 hours and no truck I called them, they said they cancelled tow. They do not cover conversions. Never a call telling me they cancelled. I had been warned about Bad Sam. We now use Coach Net.

Good Sam credit card offer no annual fee, now is 249 fee. Tried to cancel for hours, multiple employees, some laughing at me. This is horrendous treatment. Comenity Bank just got told on the phone that they would end phone service cause they don't like me calling to cancel their fraud card. Mmmmmm, stay away at all cost, I mean this.

This company is bogus. If your car isn’t anything special and/or you don’t care which mechanic works on it, it’s probably OK. But if your car isn’t, drive anything out of the ordinary and your mechanic is more than 5 miles away from where you broke down, you’re screwed. Fast-talking salespeople on the phone make it sound like you’re getting more than you actually are. Good Sam is more like good scam.

I've had Good Sam now for the last seven years. Yesterday was the very first time I had to call to get help. My car slid off the driveway and I was unable to get it out and I needed a tow. I called up. I was put on hold for 5-10 minutes after explaining to the rep I was approximately 100 to 150 feet down my plowed driveway and I just slid off the road a little bit and needed to be pulled out. When she did finally pick up the phone again, she told me that her supervisor said that as much as they'd like to help the tow companies will not allow it. They have hard rules and they're not allowed to go down driveways or off main roads more than 100 feet. She told me she was sorry that I would have to make other arrangements.

When I was camping and broke my leg and called from the ER, Good Sam could not help me because I wasn’t a patient yet. I was put to sleep and had surgery. The last thing I thought of when I woke up was to call. Good Sam. They did not help me get my motorhome home, help me with my dogs, help me get home. It was a complete waste of money. Also, they keep sending me invoices saying my annual dues Need renewed. I went ahead and renewed them in December, which I regret now, and I continually every month receive an invoice saying my annual dues need renewed. They were charged to my credit card in December..

Jan 28 6:10am request for a tire change. It’s now 12 noon & no provider has shown up. I called for an update every hour per rep's instructions only to be told “due to the weather it can take a little longer” then told that my request was cancelled & finally a text message saying that provider will arrive in 30-45 mins at 11:30am. Because I’m in the svc industry I have the benefit of the doubt. But this company & communications are HORRIBLE!

I had a membership and 3 times, 2 in 1 day, had a truck come all the way out and would not tow my truck with a plow on it. After I told them numerous times it had a plow. Horrible company!!!!! Don’t do it, it’s not worth it!!!

When signing up, I was told that I could call in for unlimited tows, and there wasn’t a limit on mileage. Well, that’s not the case AT ALL. I recently had a breakdown and called them for a tow. I had to pay $175 out of pocket to be towed back to my house (30 miles). Initially, I was told that they were going to tow my car to the nearest repair center and then take me to the nearest hotel! Like, wtf??

Before you go and purchase Good Sam’s, check out other options. Dealers make money off of you buying the Good Sam garbage. Trying to use the Good Sam that I purchased when I bought my fifth wheel from Camping World twice was a waste of time and money. Dealers promise you everything, and in the end, you get burnt. As I see it, they bought some of the best advertising money can buy.

These people can't even read maps. I did everything in the process of trying to get a jump start. Good Sam did nothing. I read the map. I delt with the "towing" service. After hours of unsuccessful attempts at getting the jump, one was scheduled for 11 am the next day. I was repeatedly assured that the service would begin at that time rather than a text chain starting 15 minutes later, but that is what happened. Late rude and barely competent the driver arrived in an unmarked personal vehicle and without the necessary equipment. Much later I did receive my jump so the company refuses to give me my money back. I found what I needed to sign on with AAA, but I still deserve a refund at the very least. How is this ridiculous excuse for an organization still in business?

I'm from Fall River Ma. 02724. I purchased a 5 year UNLIMITED membership. To the normal person unlimited means exactly that. UNLIMITED! FALSE ADVERTISING!!!! Not 1-6 calls that would be 1 to 6 calls limited! They expect you to pay $274.75 for a 5 year membership and NEVER use it! Then they send me a warning in Nov. I haven't used my membership since the warning. To Normal person a warning is exactly that a warning! To them a warning is cancelling your membership in Dec. of 5 years the 1st year. This company needs a damn dictionary! They have no idea what UNLIMITED or WARNING means!

A total clown show. My RV tire was low and called for service. The ignorant customer service person (couldn’t even spell my common name/ had difficulty looking my policy up) said I would have to buy a new tire because they don’t fill rv tires due to liability. I’ve had this sorry no good company’s service policy for years. What a bunch of BS. I’m not going to renew this worthless coverage. I see it has lousy reviews overall so I’m not the only one it looks like! Piece of garbage that’s just wants your money and gives you nothing!

I would give them a 0 if I could. Don’t waste your money if you’re looking at purchasing an automobile extended warranty. I had to spend $3000 just to have a mechanic take the car apart to even get a Good Sam inspector to come out and look at the car to deny the claim on grounds that I already knew of a preexisting condition. I’m not a mechanic and just bought new tires, interesting, but can’t prove I knew or didn’t know and now I have a car that did work that now does not work for $3000. I’m going to probably have to see what I can get for it in its current state to cut my losses, thanks, Good Sam!