Good Sam Roadside Assistance Reviews

Do not use Good Sam Roadside Service. This is a scam. Run!

No space for zero star. They took my money, when we needed tow, they set tow. After waiting 2 hours and no truck I called them, they said they cancelled tow. They do not cover conversions. Never a call telling me they cancelled. I had been warned about Bad Sam. We now use Coach Net.

Good Sam credit card offer no annual fee, now is 249 fee. Tried to cancel for hours, multiple employees, some laughing at me. This is horrendous treatment. Comenity Bank just got told on the phone that they would end phone service cause they don't like me calling to cancel their fraud card. Mmmmmm, stay away at all cost, I mean this.

This company is bogus. If your car isn’t anything special and/or you don’t care which mechanic works on it, it’s probably OK. But if your car isn’t, drive anything out of the ordinary and your mechanic is more than 5 miles away from where you broke down, you’re screwed. Fast-talking salespeople on the phone make it sound like you’re getting more than you actually are. Good Sam is more like good scam.

I've had Good Sam now for the last seven years. Yesterday was the very first time I had to call to get help. My car slid off the driveway and I was unable to get it out and I needed a tow. I called up. I was put on hold for 5-10 minutes after explaining to the rep I was approximately 100 to 150 feet down my plowed driveway and I just slid off the road a little bit and needed to be pulled out. When she did finally pick up the phone again, she told me that her supervisor said that as much as they'd like to help the tow companies will not allow it. They have hard rules and they're not allowed to go down driveways or off main roads more than 100 feet. She told me she was sorry that I would have to make other arrangements.

When I was camping and broke my leg and called from the ER, Good Sam could not help me because I wasn’t a patient yet. I was put to sleep and had surgery. The last thing I thought of when I woke up was to call. Good Sam. They did not help me get my motorhome home, help me with my dogs, help me get home. It was a complete waste of money. Also, they keep sending me invoices saying my annual dues Need renewed. I went ahead and renewed them in December, which I regret now, and I continually every month receive an invoice saying my annual dues need renewed. They were charged to my credit card in December..

Jan 28 6:10am request for a tire change. It’s now 12 noon & no provider has shown up. I called for an update every hour per rep's instructions only to be told “due to the weather it can take a little longer” then told that my request was cancelled & finally a text message saying that provider will arrive in 30-45 mins at 11:30am. Because I’m in the svc industry I have the benefit of the doubt. But this company & communications are HORRIBLE!

I had a membership and 3 times, 2 in 1 day, had a truck come all the way out and would not tow my truck with a plow on it. After I told them numerous times it had a plow. Horrible company!!!!! Don’t do it, it’s not worth it!!!

When signing up, I was told that I could call in for unlimited tows, and there wasn’t a limit on mileage. Well, that’s not the case AT ALL. I recently had a breakdown and called them for a tow. I had to pay $175 out of pocket to be towed back to my house (30 miles). Initially, I was told that they were going to tow my car to the nearest repair center and then take me to the nearest hotel! Like, wtf??

Before you go and purchase Good Sam’s, check out other options. Dealers make money off of you buying the Good Sam garbage. Trying to use the Good Sam that I purchased when I bought my fifth wheel from Camping World twice was a waste of time and money. Dealers promise you everything, and in the end, you get burnt. As I see it, they bought some of the best advertising money can buy.

These people can't even read maps. I did everything in the process of trying to get a jump start. Good Sam did nothing. I read the map. I delt with the "towing" service. After hours of unsuccessful attempts at getting the jump, one was scheduled for 11 am the next day. I was repeatedly assured that the service would begin at that time rather than a text chain starting 15 minutes later, but that is what happened. Late rude and barely competent the driver arrived in an unmarked personal vehicle and without the necessary equipment. Much later I did receive my jump so the company refuses to give me my money back. I found what I needed to sign on with AAA, but I still deserve a refund at the very least. How is this ridiculous excuse for an organization still in business?

I'm from Fall River Ma. 02724. I purchased a 5 year UNLIMITED membership. To the normal person unlimited means exactly that. UNLIMITED! FALSE ADVERTISING!!!! Not 1-6 calls that would be 1 to 6 calls limited! They expect you to pay $274.75 for a 5 year membership and NEVER use it! Then they send me a warning in Nov. I haven't used my membership since the warning. To Normal person a warning is exactly that a warning! To them a warning is cancelling your membership in Dec. of 5 years the 1st year. This company needs a damn dictionary! They have no idea what UNLIMITED or WARNING means!

A total clown show. My RV tire was low and called for service. The ignorant customer service person (couldn’t even spell my common name/ had difficulty looking my policy up) said I would have to buy a new tire because they don’t fill rv tires due to liability. I’ve had this sorry no good company’s service policy for years. What a bunch of BS. I’m not going to renew this worthless coverage. I see it has lousy reviews overall so I’m not the only one it looks like! Piece of garbage that’s just wants your money and gives you nothing!

I would give them a 0 if I could. Don’t waste your money if you’re looking at purchasing an automobile extended warranty. I had to spend $3000 just to have a mechanic take the car apart to even get a Good Sam inspector to come out and look at the car to deny the claim on grounds that I already knew of a preexisting condition. I’m not a mechanic and just bought new tires, interesting, but can’t prove I knew or didn’t know and now I have a car that did work that now does not work for $3000. I’m going to probably have to see what I can get for it in its current state to cut my losses, thanks, Good Sam!

I use to think Good Sam roadside service was a good choice, but not anymore. They now basically want your money on an annual basis and when you have a roadside problem, they get an outside source to repair your RV and then (outside source) they charge you. It happened to me last year. I needed an engine battery replacement, the outside service came and did that, but charged me 383$. When I said that is going to cause me to call Good Sam he said, "Go ahead I don’t care, because Good Sam would say your roadside coverage doesn’t cover batteries."

Don't join. These guys are crooks. I don't even own a travel trailer any longer and they automatically renewed my membership. I called the on the very morning they charged my account for it and they refused to give me a refund. DO NOT GIVE THEM A CREDIT CARD NUMBER TO HAVE ON FILE.

After having Good Sam Roadside assistance for 21 years, I am 100% convinced it is not worth it--no matter how "good" their price. I've been stranded twice in 21 years with my SUV and trailer, and both times, I was left in a mess and had to arrange help myself. I have learned you are better off putting money aside in a "fund" or bank account--a few dollars a week and let it accumulate for those days when you need a rescue. If you take proper care and maintenance of your vehicle, chances are you'll rarely need it. But here's the deal killer for me: When I signed on with Good Sam decades ago, I was told they would come rescue me no matter where I was. It simply wasn't true.

I had a stuck slide out and they gave me a 2 hour window and nobody ever showed up. Called again. Same issue. Can't believe anyone would use this horrible company. I had to drive with a partially extended slide out about 60 miles. They send so much junk mail as well. Spend more time on helping people instead of trying to hustle everyone into your scam.

The LIES on the website that say you can tow up 100 miles are just that. LIES!!! Don’t trust this company to actually do what they claim! We will never recommend these scammers! Buy anything other than this!

I never intended to renew my membership but got charged on my credit card for automatic renewal. PATHETIC BUSINESS PRACTICE! WATCH OUT. In my whole life, this is the first time ever a business would automatically renew client's membership without permission.

Three attempts of using, each time I've had to wait twelve hours and get no help. I'm currently sitting in the middle of the I am currently sitting in the middle of an intersection waiting for eight hours. For anybody to do. I finally gave up on them and asked for a refund. And they gave me a partial refund after never receiving any services, only the promises of services which resulted in none at all because they never show up.

My Lady Friend and I were heading to Las Vegas for a vacation, when we experienced truck issues while pulling our Fifth Wheel, and my Lady friend started experience breathing issues. I had road side assistance with Good Sam, when Good Sam was contacted I was told that they would NOT assist! I requested to speak to a supervisor, I explained to the supervisor what happened and the medical issue, He was extremely rude and insisted that they would not help, and hung up! I had to contact the Utah Highway Patrol which directed me to contact 911. Within minutes the Sheriff, Highway patrol and Ambulance were on the scene. My lady friend was taken care of and the officers contact a tow truck for us. Thank God the folks from Fillmore Utah were a blessing for us. Shame on you Good Sam!!!

Really wish I could pick a no star 'cause that is what Good Sam deserves. Paid for Good Sam's coverage for years and the one time that I needed them they failed. Motorhome broke down on the side of the road (barely off of the road). Tried calling Good Sam and was unable to get dispatch to answer. Had to call a wrecker service on my own to tow my vehicle and another company to fix my shredded tire. Due to the wrecker service could not tow the motorhome with the tire being replaced. A claim was submitted to Good Sam for reimbursement of what I paid for the towing company. When the claim was submitted Good Sam quickly denied the claim after proof was given to them where the call was attempted to Good Sam and no one answered. After paying over $149.00 a year for Good Sam's coverage and then they refuse to pay out when services are needed.

I had AAA for years, and never had issues. I decided to switch companies because my values do not align with what I discovered about AAA’s campaign contributions. I signed up for Good Sam 6 months ago, and tried to use the service for the first time today. Our car is disabled. We were able to make it home, but we need to get it to the mechanic. I worked from home today so I could be available. In total, I was on the phone with a Good Sam dispatcher 4 times today. 6 hours after I first called, I had to cancel the request because the mechanic we were towing to was closing and there is nowhere safe to leave the vehicle after hours.

I call to buy the platinum plan, and the Customer service was unknowledgeable. I ask simple questions about the service. He didn't know that plans of service offer by this company, and ending hanging up the phone.

Horrible!! Wife and grand daughter waited on side of road in Katy, Texas for over two hours on 9/28/26. No one showed up to change the flat tire. Had to obtain alternate service. Had just purchased 3 year policy on 9/25/26. I am canceling the policy. Good Sam will not refund any of the payment. GSRA subcontracted with a company named Ozark who has deplorable reviews.

I called this up. What they sounded was to be good to be true. Unlimited miles. Right. I ask for specialty vehicles. I ask will it be told. Will it cost extra. Got told no. I Mede to get my car to a new place. I got a quote for 550 dollar. So I cancel my membership. It to me a false advertisement. Would not recommend.

I would not recommend this company, for an extended service plan. I was lured by the low price, but as the saying goes, you get what you pay for. Initially I was aware that, there is separate annual membership fee, in addition to the monthly fee. If you’re considering this company, I would strongly recommend checking with your repair shop first. My dealership does accept their coverage, due to reimbursement issues. It’s a terrible feeling, thinking that you're covered and then trying to find somewhere, that will take a chance on your insurance company

They are not a scam, they are cheaper, can a customer service is 100% better than Triple A. They have unlimited towing. Their customer service went above and beyond, helping me get my car towed when I just had a flat tire and I also have them come and jump start my truck before but the towing, they went above and beyond to get my car towed home. I'm better than any other website assistance I've ever had. The prices is way cheaper than anybody else's, and their services so much better. I would recommend them. I do recommend them, all my friends and family they're awesome.

Horrible! Over $1,000 to replace two RV tires on the side of the interstate AND over seven hours to do it! Does the Sam in Good Sam stand for Samaritan? You failed. Unbelievably disgusting. I WILL NEVER RECOMMEND YOUR SERVICES!