General Motors Reviews

I took it back to them. They had it for a day, did a hard reset, gave it back, said it was fixed. Nothing was fixed. There’s also rail rust on the paint which they did not. Do they never detailed the truck before I got it. It still had formaldehyde film on the inside of the front windshield. The front windows were supposed to be tinted. They weren’t no spraying bedliner. I trained canines. I have to have a spray in bedliner. These people want to put me in a Chevy trax as my loaner, I have posttraumatic stress, claustrophobia, and anxiety. I buy large vehicles because they help me feel safe. I can’t be in a little toy like that in Dallas. Traffic is dangerous. They’re just not safe for me so I went to a different dealership. They said, "Yeah we can fix it. Our guys are great. They can do anything." They kept my truck for three days. Had me come back and get it and nothing was done that I listed on my list.

The fact that I’m having to bring my truck back into the dealership brand new before it even has 2000 miles on it already twice to two different dealerships and nothing has been done as a testament to the lazy, slacker, disrespectful disposition that is now the automotive industry and the United States government is allowing these auto manufacturers to continue making these vehicles with all of these known problems.

I tried to go to Ford, but Ford has the same problem and even worse something has to be done about the mistreatment of the American people by the American automotive industry. They are defrauding us with the defective products that they are manufacturing and selling us, Congress needs to do something about this because they don’t care about us and we bail them out all of them. And when I say we, I mean the people. Our money and yet y’all treat us like this lipstick on a pig, no matter what it’s still just a pig. I tried the entire month of truck month to get financed into a truck. no one would finance me until the week or so after truck month was over and they saw this 100% disabled veteran with a permanent income of $4300 a month and they said let’s just give it to him at 14.5% APR. You people are gonna burn in hell

Where is your customer loyalty? I have Breast Cancer and can't even barely afford an Uber or a rental out of pocket as cancer in and of itself costs an arm and a leg without after thousands of dollars put down on one of your vehicle's would you think transportation would be of concern on how your going to get to life saving Cancer treatments. General Motors ought to be ashamed of themselves as I am 61 years old and my entire family since I've been a little girl has owned GM vehicles. My uncle Johnny ** even owned a GM dealership in St Louis Mo for 40 years. He had such faith in this corporation. There is NO WAY whatsoever that I should have to pay for my own rental or an Uber out of pocket to seek life saving treatments because your company sold me a lemon.

My brother who is an ex-mayor of Bull Shoals Arkansas Mike ** is appalled that a company that our entire family has sworn by our entire lives would do their customer in such a manner. It's deplorable! This whole ordeal has caused me a great deal of physical, psychological and emotional distress and unless this is made right by your cooperation we will never buy another GM vehicle ever!

I understand that my vehicle was outside of the factory warranty period. However, warranty status does not change the fact that a major steering system component failed at only approximately 55,800 miles. While warranties have limits, customers also have reasonable expectations regarding the durability and reliability of critical safety-related components. In my opinion, a repair exceeding $4,600 involving the steering system on a well-maintained vehicle with such relatively low mileage is not reasonable and should not have occurred so early in the vehicle's life.

Bomnin Chevrolet informed me that the repair would cost approximately $4,663.26 for parts and labor. However, despite the significant cost of the repair, I was also informed that the required steering gear assembly was not available and would need to be ordered. I contacted multiple Chevrolet dealerships myself and was repeatedly told the same thing: the part is not in stock and must be requested from GM, with no guaranteed delivery date. Depending on availability, the wait could be days, weeks, or even months.

While trying to find a solution, I worked with GM Customer Assistance for weeks. Despite the seriousness of the steering failure, the only assistance ultimately offered was $690 from GM and an additional $63 from the dealership. Considering the cost of the repair and the circumstances involved, I found this level of assistance disappointing and inadequate. To make matters worse, I submitted questions to GM in writing and requested clarification regarding the approved assistance, parts availability, and repair options. Before my questions were answered and before my situation was resolved, I was informed that my case had been closed.

The dealership also offered approximately $9,000 as a trade-in value for my vehicle. In my opinion, this does not reflect the value of a well-maintained Chevrolet Blazer with only 55,800 miles. The vehicle's value has been significantly reduced by the steering system failure that led to this case. This issue was not caused by neglect or poor maintenance. Had this safety-related failure not occurred, the vehicle would clearly have a substantially higher value.

After years of owning Chevrolet vehicles and being only months away from paying off this vehicle completely, I expected far greater support from both GM and Bomnin Chevrolet. Instead, I am left with an unrepaired vehicle, an unavailable part, a repair estimate exceeding $4,600, a reduced trade-in value, and no meaningful resolution. Unfortunately, this experience has left me feeling abandoned as a customer. Based on how this situation was handled, I cannot recommend GM Customer Assistance or Bomnin Chevrolet.