General Motors Reviews

I love GM. Always been a promoter since the age of 18 for the box Chevy Brougham GMC truck Cadillacs. The dealerships in Vegas are super fun to be around. The shop on Torrey Pines and Sahara I don’t know what happened. My 2025 Chevy diesel truck with 27,000 miles and it started leaking oil out of my reservoir. Took it into the shop four times. Warranty I believe was supposed to take care of it. The third time I had to come out of pocket for a rental.

Bought a base model Elevation 2026. Before I even hit 7,000 miles on it. I’ve been going round and round with GM to reimburse my fuel. Never been treated so poorly after buying $60,000 plus vehicle. Been waiting 8 days for Darius my ev concierge to call me back. Horrible, shame on you GM!

This review relates to GM Corporation, and NOT the GM Dealership Repair Services. My 2017 Impala experienced an AC EVAPORATOR CORE failure which is identical to the failure addressed in GM’s Special Coverage Adjustment N192186881 by Make, Model, Model Year Range and Defect Description. Bottom-line ABSOLUTELY NO/ZERO ASSISTANCE WAS OFFERED, ultimately making this consumer brand shop after literally decades of GM brand loyalty (just bought a Honda Ridgeline). Cost of repair was $2,700 which included a software update to ensure it doesn’t happen again (why when my car was impacted???).

I purchased a 2026 it’s very noisy making a fluttering sound. Upon start up hyped at 5 miles per hour. This can cause a serious accident. Junction Dealerships said it has to be idled fast. Biggest lie I ever heard. This vehicle doesn’t start at normal speed. This vehicle flutter and throbs especially after being driven for a few. Biggest piece of Junk I ever purchased. L E M O N. I asked General Motors to refund my money or replace with another new vehicle. The money hungry SOB refused. Any dealership is going to help General Motors. Until this fluttering rattling motor blows up and hopefully don’t KILL ME I am stuck with it. GOD Help me and protect me from this LEMON Buick I purchased in Ohio from a SHADY dealership.

Do not purchase a GMC before checking out all of the one star reviews and do your research for their BS Special Bulletins that claim to cover known manufacturing issues. They do not. The bulletin is out there to make us all feel better about the problem but it's highly likely that your vehicle's VIN will NOT be included in the special coverage. You will be stuck paying for the repair that GM is fully aware of and is not doing anything about to help their consumers. Customer service gives BS reasons why the VIN is not included despite it having the exact make, model, year and problem described in their special coverage bulletin. Seriously, protect yourself from costly repairs for GM using bad parts and look for something different. I wish I had done my research before purchasing my GMC Sierra 1500 Duramax.

Under 25,000 miles and at 15,000 miles my engine began to show problems. The dealerships I went to did not address the problem. Specifically the Flagstaff Chevrolet never completed all my warranty work and when I spent my last time there, more mechanical failures and problems persisted after leaving the dealership. Within 24 hours I had a flat tire not from any foreign object or impact which I believe was deliberate by the dealership. I have had to involve the BBB because GM has done very little to assist me. They allow their dealerships to bully and deliberately harm customers.

GM can care less about you as a customer. You call into customer service, and they just give you the run around for warranty repair. I have had a 2027 c8 in the shop for 20 days for a new battery I have to replace thru GM and no repair onsite. They say part has been shipped 4 times and still nothing, I will never buy another GM product.

General Motors cares about business and not the consumer. They do not make products that people can use with anything other than their own products. I have a Chevy Equinox EV, and it does not work well with other products. It does not have Apple or Android CarPlay. I have noticed that you have to buy their most expensive trim to get the OnStar for a longer term. I have a buddy who bought the same vehicle but with the super assistance which was $6000 more, and he got 3 years of OnStar. What is perplexing to me is when you do not pay for OnStar, all the big features on the vehicle shut off. You have to pay a $365 subscription for Vehicle Diagnostics, Dealer Maintenance Notification Details, EV Access, Charge Status, Plan Routes, Charge Settings, Public Charging, Charge, and Notifications.

Gm makes good looking cars and trucks however there design and repairable is terrible, fit and finish is a joke...high price for junk ...gm should be ashamed for building poor quality vehicles for decades....and I know it's true body technician for 35 years and to repair these vehicles just makes you want to quit the trade, no repairable ease at all just hairpulling nightmare..this goes for all the big 3 that build garbage for ripoff prices and why they have no market share...sad but true. I give them a negative 0.

I’m a disabled vet 100% and I used to believe in Chevrolet in General Motors. I mean my last name is **. My 2014 Silverado and 2019 Silverado and 2019 Equinox all had to have lemon laws levied against them. My 2018 Silverado would have gone the way of the lemon law, but they gave me a non-transferable hundred thousand mile warranty. Now I have a 2026 Chevy 2500 HD Z 71 custom. Three days after I bought it with 16 miles on it I had to take it back to the dealership because it’s in infotainment center had locked up. I couldn’t even listen to AM/FM radio. The driver's mirror does not function as efficiently as the passenger mirror. The dash lights are so dim they’re blurry at night when in 100° weather at idle within 20 minutes. The air-conditioning smells humid. The stereo disconnects Apple CarPlay when I hit transition in the bridge in my hometown, it has had other problems as well.

In July of 2025 we purchased a 2025 Chevy Equinox EV and have had nothing but problems with this vehicle from 6 months after purchase. We were told initially upon purchasing the vehicle that the car would get 319 miles of range on a full charge. It barely gets 120. There is now a smoking smell emitting from the battery and when you go to turn the car on it says SERVICE HIGH VOLTAGE SYSTEM. I am in the process of a buyback as I put 10,000.00 down on a vehicle and are continuing to make payments of 917.00 a month on a car I can't even drive!!! Absolutely DEPLORABLE that a company of this stature would even remotely allow this to occur.

I own two fairly new GM vehicles. I’ve had trouble since day one you bring them into the shops and they tell you nothing is found cannot duplicate. They will not help you at all. I’ve pumped over $13,000 into my Silverado with no assistance from them. Now the Buick is the same way. Just keep dumping money into it. Garage kept vehicle vehicles, low mileage and they’re falling apart. I would take a GM if you gave it to me for free.

I have been purchasing From GM for many years. I started with the Buick Encore in 2018 and have trades in on a newer model every 2 years and always from twins buick in Columbus Ohio. I have always had a great experience with twins and the Buick brand. In 2025 I purchased a Encore GX and within a few months the fuel pump went out. Twins of course came to the rescue with great service. As fate would have it a couple of other issues came up. GM true to their customer satisfaction has decided to make sure I am taken care of. They are buying back my vehicle and of course I will be getting another Buick Encore GX. It's one vehicle out of thousands that was bad. It happens occasionally but I am truly confident in the brand and product. Others I work with have the GX with no issues and all the vehicles I have owned in the encore class have been great. So thank you GM for being the the best American made customer care organization we have.

☆☆☆☆☆ (0 Stars). Extremely disappointed with both GM Customer Assistance and Bomnin Chevrolet West Kendall. I brought my 2020 Chevrolet Blazer to the dealership due to a steering system failure involving a critical safety-related component. My vehicle has only approximately 55,800 miles, has been properly maintained, and was only a few months away from being fully paid off. A failure of this magnitude on a well-maintained vehicle with relatively low mileage was completely unexpected.

I'm appalled by the lack of support from General Motors (GM) regarding my Cadillac Escalade's warranty issue. Despite being a top American auto brand, GM failed to stand behind their name and allowed the dealership, Frank Kent of Arlington, TX, to disregard the warranty on parts. After spending $4,000 on original lifetime warranty struts that broke after just one year, GM offered a meager $200 in cost assistance. This is unacceptable and a shame on GM.

My truck has 22k miles and GM is well aware of issues with fuel injectors, which is why they have an extended warranty however, the extended warranty only applies to certain states. I asked for a goodwill assistance and was told I'd have to go to a GM dealership for a diagnosis. They of course, gave me the same diagnosis as the previous shop, then GM tells me there's nothing they can do, but I was still forced to pay a 2-minute diagnostic fee. This is the first and last fricken Chevy I will ever buy and I hope and pray GM goes out of business! Buy a Ford!

I expected better reliability and better support from GM. This experience has completely destroyed my confidence in the brand. A transmission should not fail at 64,000 miles, especially when the vehicle already had documented transmission issues while still under warranty. Being left with a repair bill of more than $6,000 only a few thousand miles after the warranty expired is unacceptable. As a result of this experience, I will never purchase another GM vehicle again. I cannot recommend GM to friends, family, or anyone considering buying one. Customers deserve vehicles that last longer than this and a company that stands behind its products when major failures occur.

Wouldn’t buy GM, customer service absolutely sucks. I’ve owned a GM my whole life. But recently just has gone downhill. Truck was in the shop under warranty work, for about 2 months. Got out and still had continued issues. Went and got a rental car for the meantime and Did everything GM told me to do, to ensure I got reimbursed for that rental. But at the end they come up with whatever they want to. They will come out with that they are using internal resources… not only did I lose that money for rental my small business suffered because of it. THEY DO NOT CARE!

GM tightens quality controls on new V8 engines. You should have been doing this all along idiots!!! Never ever ever ever buy GM no matter what!!!

In August of 2024 I was excited to have a brand new vehicle. I purchased a 2025 Chevy Trax. March of 2026 my vehicle experienced a sudden fire after being parked for several hours. I contacted the dealership where it was purchased and was told the next step would be to have it inspected and as long as the cause was determined to not be my fault it would be covered under warranty. The problem was I had no way of getting it to that dealership as I live 3 hours away.

I am extremely disappointed with the experience I’ve had with this dealership and with General Motors. I purchased my 2025 vehicle brand new with only 23 miles on it, and it currently has only 13,400 miles. Despite being practically new, I have already had to bring it in multiple times for repairs. Each time I take the vehicle in, I have to inconvenience myself and fight just to get a loaner vehicle. Previously, I was left without my car for almost an entire month. Now I have to leave the vehicle at the dealership again for an unknown amount of time, and once again nobody wants to take responsibility for helping me with a rental or loaner car.

Brought my Chevy Equinox EV for repair on March 15 2026 for no Google maps, Onstar ETC. It was diagnosed that the Onstar module was defective. It has been 2 months now and the vehicle is still in the dealership waiting for part. It seemed that GM (Chevy) sells you a car and leave you dry waiting for parts. I retired from GM after 35 yrs and worked as quality engineer. I know that the plant can send parts to dealer when stock is low for service. We used to do that. I have reached to customer service and all they tell me is to let GM know about the low inventory of parts. This will be my last GM vehicle.

Good luck with your repairs!!!! Is this how Chevrolet treats a loyal customer after being patient waiting for a response on a buy back, more than 5 repairs over 30 days not using my Silverado and continuing with engine issues. Don’t let GM drag more time and if you qualify for a Lemon Law Attorney just go with it.

Quality is horrible. Can’t even get factory defects fixed on a 70K truck with less than 2000 miles. To get manufacturing defect fixed and use your warranty you must contact your state attorney general and file a lemon law claim. That is my experience right now.

Main complaint with GM is quality control. Their branding expanded so much that they are unable to stay standard to even one of their brands. They have honestly forgotten one car, one customer. With as many recall issues this company deals with I am assuming their product test and placement phase is around 3000 to 5000 miles roughly the first oil change. Than kick those vehicles off the line and deal with later. Sad deal but Ford or foreign.

I bought a 2024 Cadillac XT4 because the interior is truly beautiful—quiet, comfortable, and well-finished. At *45,000 mi the check-engine light came on, and the dealer’s diagnosis was vague with no lasting fix. It mirrors what happened with my 2022 Chevrolet Tahoe High Country, whose engine stopped on the highway at 47000 mi. Two GM vehicles, two critical engine problems far earlier than they should occur. The pattern feels less like bad luck and more like GM is building motors that send owners straight into repair debt. You can’t enjoy a pretty interior when you don’t trust the engine to hold up. GM: Fix the power-train quality now. I can’t recommend Cadillac or Chevrolet until owners aren’t stranded.

I have been a GM customer all my life. I've owed 22 gm vehicles. My 2025 Chevy has been in the shop more than I've had it. It's been in for 2 months because it keeps draining the battery. They now think it is the main computer board. The part has been on back order for a month now. They have tried numerous parts. They aren't even sure this will fix the voltage leak. They haven't even start looking at the transmission issues because the vehicle won't hold a charge long enough. I made a clam and they denied it. I will never buy another GM vehicles and strongly recommend others do the same. GM has gone down hill over The years. If they had a zero star I would have chosen that because they don't desire a 1 even.

I have a new GMC truck which I cannot use because GMC and their dealer provided inaccurate information. I actually use my truck for work and a big part of that is carrying a water tank in the bed. I asked GMC, and the dealer, if the bed of the new 2026 EV was the same size as the bed of my gasoline powered Sierra 1500. I was told it was and to their credit, they even provided measurements. I explained that hauling my water tank in the bed of the truck was a priority. What they did not account for was the design change where GMC significantly widened the flange at the top of the bed which makes that space above much narrower than the base of the bed. Why would GMC do that??

General Motors Corporation is one of the most dishonest corporations on the planet, speaking from personal experience. My wife had her entire retirement fund invested in General Motors. What can happen? It's GENERAL MOTORS, the biggest automobile company in the world. Well they filed chapter 7 and went bankrupt.

Never buying another GM again IF I EVER GET THE ONE I PAID FOR.

Sept 2025 - I bought a 25 trax brand new from Serpentine Chevy Strongsville (sales - awesome/Nick from service=awful). I have had issues w/ the car randomly not shutting off & the car not connecting to my phone (phone says connected to chevy/car says no device found) since the day after I bought it. Car saying "Connecting to iPhone" with just the circle of death but not connecting and the problems grew: the remote start has failed on the coldest days- 1 day it said remote start won't work when a key is inside but I had 1 key in my hand & the other was hanging on a board next to the door. An error message on the dash that said usb not supported, but no usb was plugged in, seatbelt randomly dinging when car is off & no one was in it. Crash alert going off when no vehicle is in front of you, not going off when I get close to a car. The car dinging when it was shut off & an alert on the dash that said start car to view.

One star is not even warranted, as GM is the worst company I have ever dealt with in my 48 years on earth! They do not stand behind their lemons. My 2022 Equinox needed a new turbo. How is that even possible? They should last the life of the car! Yes we bought it used, but it was only a year old if that, and had a known oil leak when purchased. The only offer from GM was a certificate to help purchase another GM vehicle. As if we would ever purchase another GM vehicle??? So instead of trying to help with the repairs that we shouldn't even need, they want us to spend more money on another one of their lemons? Disgusting and shameful to say the least! WE WILL NEVER PURCHASE ANOTHER GM CAR, AND WILL ADVISE EVERYONE WE KNOW TO DO THE SAME. We will also make sure our voice is heard through reviews!

Let me start by saying I have 9 adult siblings, and we have all purchased ONLY Chevrolet/GM over the past several decades. One of my siblings had spent more than 35 years working as a repair technician and then the service manager at a large dealership. To be clear, my brother has been awarded the Employee of the Year at this dealership for 5 years straight, every year that the dealership has presented the award.

Won BBB arbitration for defective 2025 Silverado. GM missed Jan 29 deadline, made false statements blaming me for delays. I have email proof I provided all docs on time. GM never contacted dealership they promised to use for buyback. Truck sits unusable while I still pay. Filed complaints with Kansas & Missouri AGs. Considering legal enforcement. GM ignores binding arbitration decisions.

I bought a 2026 trailblazer RS. Had it for 5 months and I hit a deer that sucked bad enough. The only part my repair shop needs is a passenger side headlight. It’s been on order (expedited)for a month. My insurance paying for 30 days for a rental. GM said they might reimburse for a rental after my 30 days is up. The headlight is estimated to be at the shop 60 days after the accident. I thought a business that’s been around for over 100 years would have no trouble getting a headlight?

Why did we bail GM out? Their quality is worse than ever. Dumb designs on vacuum pumps. Junk transmissions and no care of the loyalty that's been given to them. After a lifetime of GM my advice now is to stay away or investigate every single part that's on it. You might just have a brake issue damage your motor like me.

We bought two new GM cars, one a gmc Yukon and one a Chevy 2500 truck. We were happy with them at first. But slowly GM has made CarPlay become a nightmare and now in my truck it does not even work anymore after the last update. They purposely made it worst with each update. All to make us buy monthly nav subscription. Also I just found out they store and sell your driving data. I will never buy GM cars again after this if this is how GM chooses to act. Very disgusted with the “GM” experience.

Simply put GM has terrible customer service as soon as the sale is complete. I took my Trailblazer in to be repaired because it had defective parts. They told me it would be 2 weeks. Instead it took almost 2 months. When I contacted GM's corporates service department after the first 4 weeks they said they would look into it. They sent me an email 2 weeks later saying I should contact the dealership and give them an update. When I picked it up there was still a check engine light. I ask them to see what it was and they took it behind the building and cleared the light. As soon as I parked it the light came back on. When I called them back they said it would take 2 weeks if I brought it in today. I already spent $3,000.00 on Uber rides because the warranty doesn't cover a loaner when they are fixing the defective parts they put in it.

My mother owns a 2019 Chevy Malibu and began experiencing the well known Shift to Park defect in 2023 while the vehicle was still under warranty. She notified General Motors and was told she would need to pay for a diagnostic before any help would be considered, despite GM having issued multiple Technical Service Bulletins for this issue years earlier. Due to significant personal hardships including multiple family losses and major surgery, the issue continued unresolved. In September 2025, the defect escalated into a serious safety issue when the vehicle shut off while she was driving, putting her at risk of serious injury or death.

Due to the company's dishonest practices and questionable business ethics, I can no longer support that organization. This decision extends to my entire family, as we value integrity in business relationships.**