General Motors Reviews

The problem starts as follows, I took my son to Orland Florida on May 2010 and my H2 was broken into. They destroyed the head liner and other parts of the interior. I took the truck to a local register auto body repair shop to have the repairs done. After a week, someone from the body shop called me and said that the head liner is a problem because GM stops making the parts. Also, they don't know when it will be available Wow. I immediately called GM customer service department to find out the status and availability of the parts. GM told me that the part is on back order and the availability is unknown but your case will be turned over to a GM case manager by the name of Jessica.

Jessica told me that the parts that I am looking for is not available and GM does not have an ETA on the parts. Jessica tried to keep me updated on the parts and every two (2) weeks I would hear from her. Jessica told me that GM will be starting to manufacture the parts by December 12, 2010 and that did not take place. I spoke with her several times before the ending of December. In the early part of January she told me that GM did not start manufacturing the parts but by February 11, 2011, GM will be finding a manufacturer to source out to. Well, I did not hear back from her during the early parts of January, so I decided to contact GM again.

I called GM customer service department after I did not heard Jessica and I was told that she is not with the company anymore and my case is closed. (Wow). The customer service representative then assigned me to another case manager called Lauren and she gave me Lauren's contact information. I called her at the above number and left her a message. Lauren contacted me on February 22, 2011 and asked what happened and I explained the situation to her. Lauren said I will be calling you on February 24, 2011 same time (about 2pm est. ) after I get more information.

Well, on February 24, 2011, Lauren called back and said that my Hummer is not at the dealership and I asked, what is the name of the dealership? And, she mentioned a dealership name that I never heard about in South Florida. Lauren was very unsociable and very much distant from the actual situation. Lauren's main focus was to end the call and continue with her next call. Lauren's only words to me was "mmmm" then "sir I cannot help you. GM cannot provide any help for you and nothing I can do. Anything else?" And I said no, and she immediately disconnected the phone. The first time I spoke with Lauren, she only talk for about 2 minutes and the second time was about 1 minute. Now I feel like never to purchase another GM (General Motors) vehicle again because the way that I am treated by GM.

I was told that GM stop making parts for Hummer's since January of 2007 and I purchased my Hummer May of 2007 and October of 2007. If I have known then I would made a better decision on buying a vehicle is out dated. Can anyone help me to resolve the issue, please?

Since the truck was broken into, my insurance provided me with a rental for one (1) month only and ever since I have no vehicle. My hummer still cannot drive because it is not safe for the road. I am still paying monthly payments on it and still paying monthly insurance without having a vehicle to drive. GM totally refused to provide me with any loaner vehicle until the parts made. Wow. I have no choice but to borrow vehicle from family members and pay them for the day or so. On May of 2007 I felt really comfortable walking into a GM dealership and purchased a 2007 Hummer but now GM created a big question mark.

They wont let me get it fixed anywhere but a hummer dealership. But they said it was just ware and tare. The dealership is booked until next week. I only have this car so I have to drive around carefully knowing I'm not protected. I have only had this car 2 years, it's only 4 years old. I can not use my car to take kids anywhere. I called GM, they will not let me take it anywhere except Hummer dealership, the only dealership is booked up until next Friday and the closest one is 300 miles away in Dallas. I don't see why I need a hummer dealership to look at it and tell me that it is not ware and tare.

They say they wont cover the cost until a certified hummer mechanic states it was not ware and tare. I have lost one day of work and have to take off another day that about $600 dollars of pay to have them just look at it, not fix it, just look at it. I have so much anxiety, I can't sleep. I want all the safety belts and airbags checked. I don't want to be driven in the car and have this happen to my loved ones. My car is only 4 years old, God has blessed us not to have been in an accident. We would have been killed. I can't sleep, my headaches have worsen and I feel so much anxiety that they are not going to [do] the repairs, it is a manufacture defect. I just pray they fix it for me.

I spoke to a woman named Allyson who says even though my issues are as it exactly states in the letter she can’t say it’s the same issue as to what the letter is stating and because I own a 2006 and not a 2005 my car isn’t under the recall umbrella. She stated to me to go to a dealership and pay 100.00 dollars to get a diagnosis stating its power steering issues. If it says it is then she will talk to me about cost assistance. After 5 phone calls to this woman, she came out and said because my vehicle has 104,000 miles, they will not replace the power steering nor give me cost assistance. I have experienced the issue twice with my small children in the car and the car becomes non-drivable.

GM is trying to pin this on my vehicles mileage as normal wear and tear and they are sending the safety notice to cover themselves in case of a crash. I have a problem that they know about and are not willing to fix due to the mileage and year of the vehicle. They are not requesting that 2005 owners get a diagnosis or check their mileage so why make me do it. I have missed work and have had to tow my vehicle due to the inability to drive.

They took my car in its pristine condition almost 4 years ago and they (in-layman's term) hammered the car because of a knuckling and creaking sound in the under chassis. I was able to take a video of what they were doing. I called their attention and they were pointing fingers- Dealership & GM Philippines. They said they were doing that because the factory weld on the under panels were breaking up. After a series of hammering, they issued a service bulletin that the problem still existed. If you'll see the video, you will see that the car was damaged.

They offered to amicably settle and we agreed. But then for the past 3 & 1/2 years or so, they have most of the time shortchanged us by them not abiding by what is in the agreements. I have written to Mr. Nick **, a VP of General Motors Detroit, time and again but he is not answering my emails. Is this really how GM treats their customers? The video is available anytime for anybody's viewing. Just contact me through my email and I'll send you the copy. The front under chassis panels have started to rust, since the day they hammered it. What is worse is that they said they treated the rust brought about their foolish decision to hammer the car but they did not execute the right process to correct what they have damaged. Mr. Nick **, is there any way that our dilemma with GM Dealership and GM Philippines will ever end?

The rep mentioned a couple of solution to my issue. GM would purchase the vehicle back from me or extend my warranty. After several weeks of working with the representative GM came back with "GM can not help until the vehicle is brought in 3 or more times for the same issue". I am very disappointed in how GM customer service handled my claim. Today I am driving a vehicle that any time could lose power and put myself and other people in danger.

I called the Chevy Assistance Center for help. I explained the situation. They helped me call several dealers in the area who all told me that I needed to come in for a diagnostic review and pay them $75 and THEN they would decide if they would help me. I did not feel that this was fair that I had to pay them just to find out if they would help me...when I already had two other diagnostics that said the same thing. But I was at their mercy because I was "less than 500 miles" outside of the warranty. If they didn't decide to help me out of "good will", then it could cost me $600 per converter. I wrote to chevy through their online system and complained about the situation and how they would not help a customer out. Nothing became of that complaint.

Just the other day, I came across this letter - and I was furious because I had the repair done elsewhere for much cheaper and not once did ANYONE at Chevy mention this letter, this warranty, or anything. It's like they had this policy that if the customer doesn't say anything, then you don't say anything - like a don't ask, don't tell. All of these dealers asked me for my VIN number and I even questioned them with regards to the warranty...and no one mentioned this extended warranty - not even the "Customer Assistance Center." I could see if they mentioned it and told me I had to produce the letter - but nothing.

I called today and explained the situation - why I was upset. The gentleman told me that I got the letter almost a year before and if I forgot it, then that was not their problem. When I said that it was their problem because it wasn't like I went out and got it fixed without coming to them for help, he said it was not their problem and if I had gone in and paid for them to look at it, then they would have seen that it was covered. I asked him if I could speak to a supervisor and he told me there was no one else I could speak to - write a letter. As a result of this poor service from Chevrolet, I had to get my car repaired elsewhere when the full amount would have been covered under this recall warranty.

Only after presenting the incomplete Technical Service Bulletins we found online to our service department(s), were we able to get anything done. Unfortunately this vehicle is not fixed to date. Chevrolet Corp will not do anything other than have us return repeatedly for servicing. The BBB Autoline program refused our claim despite much evidence of our problems during the Lemon Law period. And Attorneys that we have contacted offer only to award us 2 or $3,000 settlements rather than helping us get our Trailblazer FIXED!

We don't want a couple thousand to shut up. We want Chevrolet to abide by their warranty. We are driving an unsafe vehicle because Chevrolet is buying out our only representatives, who are apparently dishonest and greedy. And if any of this is indicative of our situation well, hang on it gets even better. While reading over our lease agreement recently to obtain warranty information, we noticed that the monthly payment in the lease did not match the lease payment coupons. It was however, only a one cent difference. Still, that led us to take a closer look at our lease, at which point there appeared to be amounts of money that are unaccounted for.

We approached our dealership with these concerns and politely asked for someone to help explain our lease agreement to us. We were told that our lease could only be explained to us by the man who had wrote it, and that he no longer worked for their company. Missing work and being held hostage at dealerships when my warranty was not honored by providing the rental car that had already been paid for.