General Motors Reviews

Was contacted by GM the following day to be told that GM would not be covering anything because I was said to be bad mouthing GM by saying there was a problem with the car they made. How is stating that GM sold me a car that has been nothing but problems bad mouthing anyone. I was stating facts. I bought a new car to avoid these problems and got more than I could have imagined. GM you should take more concern in your customer satisfaction. At this point in time if I could I would trade in this car and never purchase a GM product again. Your company has done nothing to take care of my concerns or problems. All that has been done is a personal attack on me as a customer with your claims of bad mouthing. So now customers cannot speak negative of a product for fear of your company deciding to not help them. I will tell everyone I know what terrible service I received from GM.

This last time, truck stalled turning into a parking spot and the cruise control disengaged for no reason while I was doing 75 mph. This is dangerous and a major safety issue. It is now at the dealership and still have not been able to replicate the issue or come up with a solution. GM has been notified. The district manager (David **) has been involved. Have been told by many people at the dealership that they would call me back. No return calls. I have had to call them for answers. They are refusing to do anything extra besides wasting my time having make numerous trips to the dealership for repairs. They cannot perform along with major safety issues with the truck. On top of that, having to take time away from my work to do this. Extremely poor customer service on their part. Will not deal with them again once the lease is over. Handing in the keys and walking away never to return!!

GM in their infinite wisdom agreed and refused to change them. Managers looking at the mirrors have said off the record that it is definitely a flaw, but I guess in this experience it will be up to us to solve it. Other items which were not on the warranty. Replace the brake disk and the pads at 30,000 KM (As a former Rally racer this is absurd). The air conditioning works poorly to say the least, even I had to pay to change to replace all the filters. There is a power surge from the gearbox at gear change - still unresolved but "we are out of warranty".

I worked at GM and this is something I never saw from a quality perspective. I am also a second generation GM owner as my father lived and breathed GM and owned GM cars for approximately fifty years. At this point Big Brother and its profits have lost a customer and I will never consider a GM product again. I can assure you I will expound my experiences to prospective buyers as well. I have never favored "Lemon Laws" but I now realise that they have a place and are needed to protect customers. Thank you for reading.

Started a case with GM to get the car bought back because it's obviously a lemon. No longer have the light on, but now the car idles rough and shifts terrible. GM will not allow the dealership to work on the car unless there is a code on their computer when they hook it up. It's not throwing any codes and no lights on the dash, so we wait. This is absurd! I have talked to a senior rep at GM several times, and she said we have to go through this and they will probably not ever buy it back. Not happy and never buying Chevy again!

I am trying to get in contact with the sale manager at Crown Cadillac in Watchung NJ. As I will guess they would want me to take the vehicle to New Jersey to turn in, not sure what difference it would make. As stated the car isn't safe for my family, myself and possibly causing a crash on the road. After a week, they reached back to me, stating there is nothing they can or will do for me and have a nice day. Customer service for a loyal buyer, I think not. I will never purchase and/or lease a Cadillac vehicle again.

5/12/15 Tuesday, leased a brand new 2015 Chevy Equinox from Victor Chevrolet. Odometer reads 118. 5/17 Saturday, day 5, radio/Bluetooth went dead. Pushed all buttons, one of them reset radio. Bluetooth dead until I shut off car. Went in house, came back out and started car. Bluetooth worked. Hoping it was a one time deal. 5/21 Thursday a.m, on my way to work audio went dead, screen still lit. Went into Walmart, came out, started car, screen was dead. Bluetooth dead. Sent Kevin (my wonderful salesman who promised me before buying this lemon that he always takes care of his customers. What he meant by that has yet to been determined) an e-mail stating that I was having trouble with the radio/Bluetooth and needed it replaced with a functioning one. After all, it is brand new and under warranty!

5/21 p.m., I spoke with Kevin and told him I would drop it off after I got out of work that day. After work that day, I had a friend follow me to Victor Chevrolet to drop off the car. I met "Bill" in "Service". He told me he would call me when the car was fixed. I was surprised when Bill called me in less than an hour, telling me it was fixed. So my friend drove me back out to pick up my brand new "repaired" 2015 Equinox. When I got there to pick it up, Bill explained to me that the radio/Bluetooth system had what he called a "glitch" in it. GM was aware of the "glitch" and was working on a fix for it. He warned me that it may take 1-3 months to come up with a "fix" for the "glitch". He said if it happened again, "just press this button on the rear view mirror and it would reset". I left with the vehicle, foolishly thinking that it probably wouldn't happen immediately. Wrong!

5/22 Friday, the next day it happened again. I pushed the button that Bill had told me to push, and yes the radio went back on, but the phone/Bluetooth wouldn't connect. 5/23 Saturday, called Victor Chevrolet. Told them this was absolutely ridiculous and unacceptable and I was bringing the lemon back and I wanted it fixed, or they would have to give me a new car, or cancel the lease. Their choice of the three options. When I brought it back, I met "Phil" the service manager. He immediately knew what the problem was! All it needed was a new "module". That's all, simple! He would order it and let me know when it was in. Really??? If it was that simple, why didn't Bill know this two nights ago when I had brought it in??? I said "I'm leaving it! I refuse to drive a brand new car without a radio/phone - fix it!". I did not agree to leasing a defective vehicle! Odometer approx. 450.

5/28 Thursday, got a call from Phil. He told me he could not get the module he needed to fix the vehicle. Said "GM has a hold on the part. They will not release this part. The part is VIN specific. It can't just be taken off another vehicle on the lot!" I said "so you can't fix it". He said "no". I told him I wanted another car or the lease cancelled. He agreed that this is what should happen. 5/29 Friday, I was then pawned off on Ed **? spelling, who is the "sales manager". Ed explained that he would have to get authorization from GM to do a "buy back" and then they would set me up with a new vehicle. Said he would get back to me on Monday 6/1. 6/1 Monday, getting the run around from Ed! Surprise!

6/2 Tuesday, Phil gets on the phone and tells me that he's been talking with some people at GM and they have a solution! Really? I find this sudden revelation to be very interesting. These dirtbags will say anything and try anything to delay, delay, delay the end game here. Now they suddenly have a fix!? I doubt it, but I'll give them one last chance at this pathetic run-around game they are playing. I know they don't have a so called sudden fix, but what's another day, in this pathetic game? So now, Phil is going to "reprogram" the unit. GM is sending him by computer the new program. He will install the update in the lemon and he is going to miraculously "fix" the problem!!

6/3 Wednesday, Phil has reprogrammed the unit and is now out test driving the lemon. He's gone five miles and assures me it's working well. I can come tomorrow to pick it up and drive away in my brand new 2015 Chevy Equinox. Can't wait! I'm so excited, can't you tell? 6/4 Thursday, can't wait to spend my half day off, begging for a ride to go pick up my lemon! They fueled it up and even waxed it. Life is good! I pull out, stop home, go pick up my son, go to a store, go back home, get in the lemon again with both my sisters to go to visit a friend in the hospital. Guess what happens next? The audio goes dead, imagine that! I call Phil. Oh, he's going to call Onstar to see if they can get a "code"! There may be hope. He thinks they got a code. I bring it back to Victor Chevrolet. Phil is not there, I talk to Bill. I tell him I am done, keep it, I don't want it… EVER! It's worse than the boy who cried wolf. I can't stand it!

Here is what I want. LEASE CANCELED. REFUND MY $3000.00 down payment before I have to make my first payment. Advised by Victor Chevrolet to Call GM Customer Service and set up a case number. Spoke with GM. Reiterated my complaint and was shuffled to DONNA (1-866-790-5600x**), who would now be in charge of my case. She assigned it a number: Service Request #**. This made me feel like maybe, just maybe, someone might be able to help. Hahaha, the joke was on me! Donna would later become known as "worthless, non-responsive Donna", never to be heard from again, even after leaving several messages on her pathetic answering machine.

6/8, message from Phil ** (service manager who seems to be the only one willing to talk about the lemon), he tells me he is talking with OnStar and he has forwarded all my info in an e-mail to them. 6/9, haven't heard anything - as usual - so I text Phil and ask what he's heard. 6/10, Phil texts me that he is out with an infection. 6/11, Phil texts that he spoke with the TAC and OnStar people and they are sending a "chassis" "overnight ship priority". 6/12 (Friday), told by Phil by text message that chassis has arrived and he was pulling the lemon in as he was texting me. Later texted that once it was installed, he would be test driving it to make sure all was well. Said I could plan on picking it up Saturday 6/13. 6/13 (Saturday), Phil was still testing it.

6/15 (Monday), Phil reports that it's all fine. Says he will deliver it to my house so I don't have to be inconvenienced for the umpteenth time. I agree. Texted Phil to thank him for the delivery at 5:06 p.m. Reported to Phil at 5:33 p.m. that I paired the vehicle with my phone, but when I dialed, it wanted to use OnStar Calling and not my phone. Reported to Phil at 7:50 p.m. that I pulled into my son's school parking lot and the radio went dead, no phone, no OnStar, no anything!!! Would not reset after pressing the suggested "reset" button. Turned vehicle off and back on, still nothing.

6/16 Tuesday, started car in a.m to go to work. Everything working. 6/17 Wednesday, reported to Phil about working perfect on 6/16. Told him I would continue driving it and report back. 6/19 Friday, reported to Phil that it was working fine. Spoke too soon. 6/20 Saturday, went to a graduation party. Went to car, started it and made a phone call. The person didn't answer so I used the button on the steering wheel to cancel the call. My phone turned off, but the radio screen said "connected to Marg cell" at which time I couldn't use the radio or phone. I turned off the vehicle and the screen remained lit with that message. I turned the vehicle back on and the message remained for another 10 minutes before I gave up and shut it off and walked away. Went back to the graduation party. Returned to the vehicle about an hour later and it worked fine. (VIDEO).

6/23 Tuesday, heading to work and screen goes dead. Same as usual. Hit reset button radio goes back on, but no phone and no OnStar. Come out after work, and all is working. Need car through the weekend for my son's High School graduation. Will take notes and return lemon for third and final BS no-fix attempt that is required by lemon law. Pathetic. 6/25 Thursday, same exact thing as 6/23. On the way to work. 6/27 Saturday, after graduation, on the way to Delmonico's. This time Jim is driving which allows me to videotape exactly what it does. (VIDEO).

6/28 Sunday, texted Phil with the news. I will be bringing the lemon back. Will need a loaner off the lot. Unlike the rental car from Enterprise offered to me before, that would have required my credit card. When asked why they would need my credit card, their response at Enterprise was "in case Victor Chevy doesn't pay". REALLY? Thanks, but no thanks!!! Of course I declined that snake oil offer.

6/29 Monday, heard from Phil. They have a loaner. Told him I would be in to leave the lemon and take the loaner. Did that at 1 p.m. Nice way to spend my vacation day off. Ugh! 6/30 Tuesday, texted Phil the following: "How's it going Phil. Is the 3rd nonfix done? That was a joke!!! What is GM's response at this stage of the pathetic game that they are playing? They either have an immediate fix or they no fix at all! You and I both know there is no satisfactory repair for this car! We need to resolve this asap."

7/1 Wednesday, texted Phil. Asked if anything was happening. His response: "Barb, a lot I have been escalating everything with GM tech including buy back. I am out of the office but I have a GM exec that's going to call you. I will be in touch soon! Bill was also going to follow up fyi. Thanks. Phil" 7/6 Monday, texted Phil to see if anything new. Told him I hadn't heard from any GM EXEC as stated in his previous text. As a matter of fact, I told him that he was the only one I have heard from. 7/7 Tuesday, his response: "Barb, I have escalated your case to the area sales and service manager! I have sent numerous emails, and made several phone contacts. Updated your favorite Donna."

Last week I was driving my car to the train station and car begins to shake and I wasn't able to accelerate and operate my car. I usually get on the expressway with my daughter every morning and thank God this didn't happen on the expressway because I could have gotten in a serious car accident. I'm very unsatisfied with this vehicle and I don't feel safe at all.

Now, its been a week and I was told it's a trans problem but they will have to see what happened to cause the trans to go out. I don't believe this will be the only issue that will come up and I don't want to find out what else is going to go wrong. We have a high interest rate and I'm starting to feel this was just a bad deal altogether.

Again the dealer attempted to fix it, telling me it was cured. But when I picked up the car the noise was still present. Again this car spent several weeks at the dealership - finally my car was dropped back off for the last time; creaking still there. GM customer service had been following the issue. I called the dealership and GM, told them the noise was still there. A few weeks went by and today GM call center called and explained that they could not fix the issue and that the creaking noise was a normal characteristic of the car and they would no longer try to fix this issue. I have never been so frustrated.

Corrosion may progress over time until the front lower control arm bracket separates from the crossmember.. If this condition occurs on your 1999-2004 Chevrolet Tracker within 10 years of the date that the vehicle was originally placed in service, or 150,000 miles, whichever occurs first, the condition will be repaired at no charge. This should have been a full recall, not a silent one. Shame on you GM or Chevy whatever your name is. I don't give a hoot how old it is, this needs to be corrected. My children will sue GM or Chevy, whatever your name is. If I die in twisted wreckage, thanks for nothing.

I have lost many (uncompensated) days use of this vehicle waiting for warranty work. (The last time the pump went on June 26 & the dealer would not even look at it till July 6. I was vehicleless the entire time. The dealer does not provide a replacement until after they confirm warranty work is needed but then do not look to confirm such for many days). The first time I was vehicleless it was for several days too but I cannot confirm for how many. I have had other issues and now I am just frustrated.

I called customer service and I was told not to worry about it since I would be able to get a loaner car. By the end of the day I got a call from the dealership telling me they had a part and my car could be fixed in an hour however since my car would not turn on I had to call Roadside assistance. I was told they had to tow it to the nearest dealership which turned out wasn't the place I had been in contact with. So I called GM customer service back. I was told not to worry my car would be towed and I could go either that afternoon or early next morning to pick up a loaner car. Turns out that afternoon the service manager from the dealership was gone therefore I could not get a loaner car but I was assured by the customer service rep to call in the morning and everything would be taken care of .

I called early morning and after 45 minutes of being given the run around, I was told I should get a call back within 24 hours..wow..I said well by then it will be too late..I need a car now since I have several appts today . One of them being a long awaited appt (4 months wait) at my son's Autism clinic.. Customer service rep said "okay I will call you back as soon as I get something resolved for you." An hour later I called the dealership to see what was going on...I was transferred to the general manager who was extremely rude. He advised me that GM never provided loaner cars and that if they did they have to pay and send him an email authorizing. I was told the night before by customer service that the email had been sent. So I called GM customer service back after an hour I was told "Sorry ma'am but whoever gave you that information gave you incorrect information. We do not lend out loaner cars. The dealership has to do it at their own discretion."

I am beyond angry at this point... I don't understand why we have to have our lives disrupted and turned upside down because GM couldn't get it together and put in the right parts. So now here I am years later paying the price for their incompetence. What really makes me mad is all that flip flopping that I got from customer service... You either do or you don't. There shouldn't be any maybes or I thinks from such a big company. In the meantime because of that, my husband lost a day's pay which is a lot for someone living paycheck to paycheck and my son's autism therapy has been pushed back two and half months. Thanks a lot GM.

I called the dealership that I bought the truck from when the electrical panel just went out and they tried to sell me a Toyota! I call GM to complain and quickly get escalated to a senior adviser. She doesn't return any of my calls and finally says GM will pay $100 of my $500 bill. Keep in mind I have to replace the tires I bought in July 2014, not even a full year ago, once the front end is repaired. I email GM and receive a call from the executive offices. Again, didn't return calls or call when she said she would. $1400.00 later she tells me they won't help... normal wear and tear.

The Dealer I bought it from is not licensed to work on GM products but can sell them. GM found a dealer who looked at it drove it and even wrote on the repair slip that he felt chugging on underload. Tech asst, told him to tell me to use higher octane. % years of driving it with no problems and they reprogram the tranny and now I have to use a higher octane. Called GM and this is where my nightmare started.

I was put in touch with ** from Senior adviser and right from the beginning she had a attitude with me. Lying to and then making promises only to break them after. She promised she would call back and never did. And then said she wrote down the wrong number and I find that funny because after the weekend she called me but never asked me for the right number. I spent 4 hours on the phone with GM and only hung up after my cordless went dead. Worst experience I have ever had with a company. Now I find out my brand new Colorado has two open recalls. That means that GM does not have the parts or know how to fix them. But who needs front brakes or your front seat bolted in right.

RUN people! GM has not changed and does not care one bit about you. Follow up. ** just called me 5/18/15 and left a message telling there are no other dealers in my state that will work on my motorhome even though there are hundreds of GM dealers in my state. Nice. I a truck under factory warranty that no one will fix and a new truck that has recalls that GM did not even let me know about. DO NOT BUY GM. They have not changed.

After I contacted the service team, the dealership service told me they will stand by my side so GM can buy the car back or replace it. I was misled and left in the dark when this matter became reality, the issues were described as minor by the dealership. I was shocked by this outcome and not sure why this happened. To be honest, I'm not trying to make matters worse but I want a reliable car that I'm paying for. GM is not going to do anything about this after the dealership lied. I have a car that is bad and still 18 month left on the lease. I tried to get out of this lease but I can't afford to and forced to keep this car. This is the worst experience I ever had with any company, how can a company run with dishonestly and built the worst cars ever made? I leavened and will NEVER buy a GM as long as I live. Please do you save yourself and buy something else! I hope no one will experience what I been through!

I confronted the service manager and told him that they had not found the problem because when the problem occurred all four brakes locked up. He quoted me a price of $850.00 to make the repairs the mechanic thought would solve the problem. I told him that he had not found the problem and If I agreed to the costs and the repairs and it continued he would have to absorb the cost of the necessary repairs. He stated "I would do that anyway. I authorized the repairs and within two weeks the brakes all locked up again. I asked him if he could call technical services about the problem. He said he only had one mechanic who was authorized to call the gm technical service dept.

I wanted me to return the vehicle for them to test drive it again. In the meantime I found another source of information and was told all I needed to do was replace the brake fluid reservoir cap and the problem would never happen again... I was promised a loaner vehicle while they test drove my truck. While I was for the loaner car I casually told the mechanic about the cap possibly could be the cause of the problem. Without my knowledge and without telling the service manager he changed the cap before they started test driving the truck.

After a week I called to find out about my truck and they had had no failures. I returned the loaner car and spoke to the mechanic while they were making out the paperwork for my truck and the loaner. He told me that he had changed the cap and raised the hood to show me a new cap had been installed. I have filed a complaint with the dealership and asked for some relief on the cost of the repairs to my truck. I was told that he had met with the service manager and the mechanic and they believe that the cap was not the problem.

I have driven the truck for over 3 months since the cap was replaced. As I was leaving the dealership I met the service manager and I asked him if he had called their technical service department about the problem. He stated that he and the mechanic did not believe the cap and since my truck was over 10 years old with over 175,000 miles he would not bother technical services with my truck's problem. I told him if he felt that way "HE WAS AN IDIOT." He said thank you and turned and walked away. I really would like to know how to contact someone from GMC who can explain to me how the brakes are affected by the brake fluid cap. Thank you for your time and concern about my problem.

Nothing but the run around with everyone at GM giving you a different excuse at the horrible quality of their product. Complaints fall on deaf ears & trying to get the senior adviser ** to actually call you back was the icing on the cake. She has to be the utmost unprofessional person I have yet to talk to. Filed complaint on 3/4 & it's the 16th still nothing. Unfortunate circumstances and even more unfortunate behavior from GM. Pathetic!!

After assessing the situation and realizing we were less than a mile from Bonner Chevrolet, I bungee-tied the hood down and nursed the vehicle to their lot. We called a family member to pick us up and tried to enjoy what was left of our holiday. Most of the day was spent retelling the story and hearing from everyone, just how lucky we were. Chevy had issued a recall for possible hood-latch rust and potential failure in mid-November. The recall letter stated, "We will send you another notice to inform you when parts are available to repair your vehicle". No such letter had arrived prior to the above event; however, it did come in mid-January.

The guys at Bonner were terrific. They were confident that this was a simple recall issue and that GM would pick up the tab. Were they ever wrong! Bonner assessed the damage at $5001.32. (New hood, fenders, hinges, windshield, paint.) The car had a KBB value of about $9500 at the time, so the repairs were warranted. Here's where it gets interesting. GM had Bonner recalculate the repairs using a higher labor rate (Corporate-Warranty Rate). The cost of repair went over $7,000, and exceeded GM's acceptable threshold to merit repair. Just like magic. The car was now a total loss in their eyes. GM offered me $7,500 and a $2,000 Customer Loyalty voucher.

The following is an excerpt from my response to their offer: "I am still considering your offer. The problem that I am having is that Chevy is asking me to spend a minimum of $9,000 dollars out of my pocket to resolve a problem created when my Chevy product failed. And yes, as structured, Chevy would get my $9,000 dollars. Let's do some math. The offer stands at $9,500. ($7,500 check and $2,000 Chevy voucher). I owe approximately $4,500 dollars on my defective vehicle. My dealer can put me in a new (hopefully non-defective) Spark for about $14,000 (title, tax, tags). That causes me to spend an unbudgeted $9,000 if I buy a Chevy or $11,000 if I choose a comparable vehicle from another manufacturer.

Any rational human (including judges, jurors, arbiters, and customer service representatives) can see the folly in accepting such a deal. All I really want is the same car payment I currently have and a safe vehicle to drive. Fix my car or find me a different one ('13-'14-'15, I don't care). Let me walk away owing my Credit Union $4500. I'll continue to sing the praises of the Spark and Chevy. Please forward this to anyone who might be able to help."

After several phone calls (GM stopped replying to e-mail), Chevy held firm. I ended up having my insurance repair the vehicle at Bonner for the initial estimate and paid a $250 deductible. The whole process took six weeks (3 car payments).

I called GM to inquire about my card only to find out that it was NEVER submitted. Called GM and had a three way conversation with the salesmen at CD (Steve ** ) that waited on me. He lied to the GM customer service rep. I got the other salesmen, (Jamie ** ) (we were passed among two salesmen) and he confirmed that the guy was lying. He denied that he even knew me or that I knew him; kept saying that I had him confused with someone else. He hung up on the GM rep and myself. Jamie ** also hung up the phone on the GM rep and myself.

The GM rep was of NO HELP. I asked her did she condone this type of behavior from a GM dealership? She was speechless and offered no resolution about obtaining my gift card. She told me to call them back and ask for the five digit code. I refused and told her that this dealership did not deserve to carry the GM name. I have never been treated this way before by anyone, much less two car salesmen. This dealership has a terrible reputation (see their ratings), and obviously, GM doesn't care that they are carrying the brand in such a negative manner.

I called and spoke to Donna ** , the customer service rep., and she was nice, but kept telling me how sorry that she was regarding our experience. I asked repeatedly to make an appointment with the owner. She asked that she have a chance to resolve the issue before I complained to GM. She had the general sales manager call me. His name was Rob. I passed the phone to my husband because he talked to me so rudely. He accused us of missing appointments, which we had an appointment to bring in our truck for trade in and we canceled the appointment by phone, and said he was reading our files and seeing that we had no intention of buying a truck.

He said that he wanted to get to the point because he had wasted enough time with us. I asked how much time exactly had he wasted b/c I had wasted hours on this matter. He said, "well, as of now, it is going on 9.5 minutes.” I told him to forget it and that I would deal with him through another source. He highly encouraged me, in a very sarcastic tone, to "write my heart out," on any social media that I desired. He also told me that I should ask GM for more than the $50 gift card. I had told him that if my time was money, then I would have more than $50; which is when he laughed out loud and said, “go for more”; I wouldn't settle for $50 when you could get more.

This guy was one of the rudest people that I have ever dealt with my phone. I am a LOYAL GM customer; I have a GM credit card which I have used to purchase 8 GM cars over the last ten years. I walked off Jim Bishop Chevrolet in Muscle Shoals, AL with THREE BRAND NEW vehicles in one day. Since then, two of the three have been trade for other BRAND NEW VEHICLES. I am driving my THIRD Buick Lacrosse. I can assure you that I will NEVER purchase another GM card and will be returning my GM card back to GM and will choose another credit card. Cable Dahmer does not deserve to carry the GM name. I cannot imagine that there could be ONE CUSTOMER that could assure me that they were treated with dignity and respect at that dealership. I am basing this review on the relationship with not one, but two salesmen and two customer service representatives.

I have written another email requesting a meeting with the owner, all of which I have been denied. My guess is that these people are hiding this from the owner because I cannot seem to meet with him. I am writing this in SHEER FRUSTRATION and ANGER that ANY dealership has this type of deceit and power over customers. Again, all of this was over a $50 gift card, but has exploded into something far more serious than that. We bought a GMC truck and we are happy with it; we walked into CF, a few streets over, and walked out with a brand new truck. They made the deal without even seeing the truck we were trading in; we didn't know if we were trading or if we would sell and then buy.

The CD dealership kept calling and saying they couldn't even give us a price without seeing "our truck.” WE kept telling them that we didn't know if we wanted to trade or not; just give us a price. WE NEVER received a price on a truck! NEVER! They are the ones that lost the $48,000 sale and they are the ones that, with my reviews, hopefully, will lose many more sales. I will post if and when the owner decides to meet. I have been denied and have every expectation that it isn't going to come about.

THIS WAS NOT anything we did and is not an insurance claim. This is just a faulty product with a dangerous problem which they don't want to accept responsibility for. This IS a GM problem. We have a loaner but want another new truck. We do not want that truck back. We no longer trust the vehicle and since this incident have no trust in GM to stand behind their product. Until this problem is addressed and fixed I would not buy a GM truck. None should have to go through this. GM is fortunate that none was hurt. Apparently they just don't care about the customer. BEWARE OF GENERAL MOTORS when considering buying a new vehicle.

I am so disgusted with this car. I depend on this car (I can't call it an automobile or vehicle) to take my child back and forth and I need to get to work. I cannot afford to jeopardize her safety. I will never recommend GM to anyone.

After a year of fighting they rebuilt the engine. Then the front suspension (all upper and lower ball joints went bad) they did help me with cost of that. The whole time I have had to replace headlamps every 6 months. Now my blower motor for my heat has failed. After doing some research they had a problem with this in the previous model year. The problem is that the wire harness that goes to the blower motor melts. Took the truck back to dealer and was told $475 to repair since now I am out of warranty. So I called customer service once again and was basically told the same thing. I said to them that it is not a wear and tear item, it is a design/engineering problem. It is one thing for the motor to fail and another if the wiring is melting!

After wiggling the wires to the blower motor, it has started working again. Hope my truck does not catch fire before I can get this issue resolved!! Not happy with GM and most of all the dealers and their service departments that represent their product. Most are not trained and or out for the money not customer satisfaction.

Of course they are trying to "lose the stodgy old man image" according to the news...

The location of the start/stop button can easily allow the driver to accidentally touch it because of it's proximity to the lane change on/off button, the act of extending one's finger into the recessed touch screen to change a radio station or adjusting the air vent to the right of the steering wheel. The location of the button is a gross design error. Even the LaCross has the proper location for the start/stop button. Will Buick acknowledge its mistake and provide all Verano owners with a safe alternative to solve this problem?

It was 2:45 PM when we booked that, so they were expected at 4:15 PM. 4:15 PM came and went, and I called the tow provider, a company called Superior Towing. They placed me on hold and left me there for 20 minutes, so I hung up and called Chevy back. Chevy called Superior and told me they were on their way and it would be another 20 minutes. I expected Superior to be at the location at around 5 PM at this point. Well, 5 PM flew by and still no tow driver had appeared, so I called Superior again, and was placed on hold for 20 minutes again. I hung up and called Chevy (5:20 PM by this point). Chevy left me on hold for another 20 minutes and came back saying that they could not get through to Superior Towing.

They asked if I wanted to try and reschedule with another tow provider. I said ok, how long until a different tow driver could be here. The representative checked and said, between 2-4 hours (7:45-9:45 PM). I needed to be towed to a dealer about 45 minutes away that gates their lot after 8 PM on Mondays, so that didn't work. I asked to reschedule to the tow for the following day at 2 PM. The representative was very nice and said that she would make sure the same company was not used for the next day and that she would file a complaint against that business for not showing up.

The next day, I sent one of the company employees out to the van at 1:30 PM. I didn't want to leave the van unlocked with the keys in it overnight because it is parked in kind of an iffy neighborhood. The tow driver was supposed to show up at 2PM. 2PM came and went with no driver. My employee called me and I called Chevy. They checked and told me that the tow company had lost the paperwork for the tow, but would be sending someone out. I asked what company was coming and they said Superior Towing, the same company from the day before that they specifically said they would not use. At this point, I was extremely frustrated and asked to speak to a supervisor. The supervisor was extremely unhelpful. All she did was reiterate what I already knew. She had no solutions beyond scheduling with another tow company (2-4 hour wait).

I asked if I could schedule my own tow and get reimbursed and she said yes, but the company only reimburses up to $100. That would barely get the van on the back of a truck, much less to the dealership. So after doing absolutely nothing for me, she transferred me back to the main line where the representative set me up with another tow company that will supposedly be out within 2 hours.

In total, I've wasted 2 hours of my own and now 3 hours of another employee's time waiting for their tow contractor's to show up. It would have cost us less money to pay another tow company full price to come out and tow the vehicle. Honestly, Roadside Assistance has cost our company money instead of helping us out. I could not be less satisfied with their service. Also, I just wanted to add that this is the second time we've used the service. The first time the company was supposed to show up by 6 to take the van to that same dealership, but came over 2 hours late and then couldn't get in because the lot was gated after 8PM. That tow driver took the vehicle to their personal lot and we had a heck of a time trying to get them to bring it to the dealership. If memory serves me correctly, it took at least another 2 days to get them to bring it to where it was supposed to go.

The mirror cover fell off of the visor when the car was about a year old. The seat belt buckles make a horrible squeaking noise. The air conditioner fan turns itself up and down at random times for no apparent reason. The air conditioner decided to stop working at hour 8 of a 10 hour road trip with 2 kids in the car and 100 degree heat. Conveniently the next day it was working again. The dash started cracking around the airbag when the car was only 4 years old. Now the dash looks like somebody took a box cutter and cut out the airbag and then spider webbed it over to the air vent. When I contacted the dealership the first time the only thing they told me was, "we have never seen one do that before." I decided to live with it for a while but as it got worse I started pricing repairs at other places and was quoted close to $400 for parts only not including labor.

I found a number and contacted the GM customer complaint line because this is at a point where I am now afraid of the air bag popping out if I hit a pot hole. The GM rep talked to me like I was a complete idiot and then notified me that I would receive a call within a day or two from the dealership to schedule an appointment to have it evaluated. A week later that did not happen so I contacted GM again and got an appointment scheduled. I showed up for my appointment as scheduled and was the person who was supposed to look at it was not there and the person I saw had no idea I had an appointment. He took pictures and said he would get with management and GM and let me know what could be done.

A few days later, no response. I call the dealership again to find out that person no longer works there and I have to take time off of work and start from step one again. I go in and have it looked at again to be told the dealership and GM are not willing to do anything to help resolve the issue. There are so many other random things that have gone with the piece of junk car, there is no way to list them all in one review. I am so fed up with this car and with GM/Chevrolet at the moment I am working to get rid of this car and do not plan to purchase another GM product anywhere in the near future if ever again.

On 11/1/14 after contacting my insurance, I contacted GM via phone and email seeking temporary transportation relief while we figure this out. After lengthy discussion and numerous denials for assistance and or relief, I am on my own and left high and dry by GM. To date, I am without a vehicle and cannot generate income. My insurance cannot pay off due to an ongoing investigation. Banks will not back me for an auto loan until my current loan is paid off. As a customer, GM has refused to assist me get into a new vehicle and apparently is content watching me go down financially.

DEC. 24, 2014 UPDATE: I am currently seeking legal representation in regards to my previous review about GM. I have documentation detailing their refusal to assist my concerns and forcing me to drive an unsafe vehicle resulting in a collision that totaled my vehicle on 10/31/14. As I stated previously, I dropped off my car with less than 8000 miles at the Lake Elsinore Chevy service department after experiencing complete power failure. My 2014 Chevy Cruze had just recently been in service for 10 weeks for a drive train recall and I had only driven it a short time before experiencing negative symptoms such as excessive vibration and sporadic down shifting escalating to complete power failure.

I bought this car in January 2014 and it has been in service for a longer period than in my own drive way. Service tells me they cannot identify the issues and that I need to drive the car further until the symptoms become more severe and to pick up the car. Prior to picking up my car I called GM telling them that the car was unsafe and pleaded for assistance. After two weeks of being assigned to three different case managers it was insisted upon me that I pick up my vehicle and was referred to the advice of the service department. Less than a week later on my way home from work I experienced power failure and slammed into brake lights in front of me. The next day after contacting my insurance company I contacted GM seeking assistance and transportation relief. To date GM has offered no assistance and/or relief and I am stuck with a deductible and no transportation.

Prior to picking up my 2014 Cruze and prior to the collision I opened a case with GM of objection #**. As I stated I have documentation of all described and am seeking legal representation to file a negligence case against the dealer and service department and a product liability case against GM. I have not worked and/or generated income since the collision due to lack of transportation. GM has been made aware of my situation and politely refuse to assist me as a customer in any form. After attempting and failing at diplomatic resolution with GM, no choice but to write reviews and let the public know what's going on here. After driving a new car with full coverage insurance, is it really possible to go all the way down financially after a collision because the responsible party refuses to step up and have your back?

Well, he called my warranty and told them that I don't need any struts and there is nothing wrong with my timing belt so they could block my repairs and he did not have to pay the techs out his pocket to do the work. I always come there for service to my vehicle from oil changes I paid for on up. I have never had to fight and bicker to get my car serviced there before at all. This unprofessional matter and stunt he pulled was uncalled for, all he keeps doing is wanting me to come out my pocket for repairs. Why should I if I have a warranty to pay for the labor and repairs? He tells me if they pull my front end apart, I will have to pay the tech out my pocket to do it. I am past fed up with his attitude and unwillingness to repair my vehicle. On top of that, lying to my warranty company so they can block the repairs so I can pay for them myself and basically, his way to show me that he is not going to fix my car and he is not going to let his tech either.

Timing belt is a major repair issue. This is my only mode of transportation and for him to lie about it so he want have to do anything to my car - WOW. I have never seen this type of service before at all. If I know my parts are not under warranty, I would not bring my car in to have techs fix it when I know they have to be paid. Plus, warranty cover labor and parts and all this service manager does is throw in my face about he not going to pay the techs and someone has to pay the techs and he not paying them out his pocket. Customer service should be this service manager main priority and not how much money you can spend for parts that are all ready under warranty, makes no sense at all.

Stop throwing temper tantrums when it's work that need to be done and you don't want to do it. It's part of your job to work and make sure the customer car does not leave the same way it came in, which mine has every time I took it in to be serviced. This is not the first time I have had to get my front end looked at. One time they charged my warranty people and come to find out when I got the car back same way it went in. No work was done to my vehicle at all. The tech admitted that he never changed anything on my car that he had another car like mine and did that work to it. This service department and service manager are very unprofessional and wants to take the easy way out of things. Then he told me that he can spray some lubrication on the parts and that will take care of the noise as well as how my main concern should not be the noise, it should be the oil leak that I have never seen in my drive way - which is more than likely from my cover gaskets I paid out my pocket to have changed.

I declined this repair. Enough is enough already. I think each time I take the car in, they will keep finding something wrong...or making something wrong. I feel I am being taken for a ride in my own car, and it's not a ride I am enjoying. This all started with that recall, and turned into a $900 ride. And they still want more. I doubt that there is a vent valve leak. I am sick of getting screwed. Highly doubtful I will be buying another GM car if this how they treat customers.

A month of owning the vehicle, the air went out. I went back and was told it, they have to fix two issues, one with the fan where there is a short in the wiring and the other was a hose from the compressor to condenser. Originally it was going to cost me $984 and the Sales manager took off about $200 which made it around $761.

I called GM and file a complaint with them and the Service manager Michael called me and offer a 20% discount to fix both issues which made it $561. I called GM and express my concern and received another call from Michael where he advised me that he fixed the issue with the fan sometime back and didn't charge me but he had to still pay his tech. Now that I am getting the air fix he includes that charge for what they fixed at the time as no charge, but now there is a charge. On my invoice only showed the air being fixed. I need an invoice that shows the work that was done. Also, I will file a complaint with Consumer Affairs and BBB. I will never recommend anyone to come to this dealer.

Original Review: Nov. 23, 2014

I would like to file a complaint on how the sales manager Eddie handle my issue today. On 10/16/2014, I bought a 2010 Buick Enclave from Lehman Buick GMC at 21200 Nw 2 nd. During the purchase and test drive of the vehicle, I felt a problem with the steering wheel. I addressed the concern with Lesley who was my sale person. He mentioned to me that he will have service take a look. He came back and told me that they cannot find any issue with the vehicle, so I believe him and continue to purchase the vehicle. The next day my wife was drive the vehicle and she mentioned the same issue to me, I call the dealership and they advise me to bring the vehicle in so they can take a look. I did contact GM to ensure I will not have any issue (case **), the rep from GM contact the manager to assure me it would be taken care of.

I took the vehicle in that Saturday and didn't get it back until Tuesday. I was told they did find an issue in the steering and replace the steering housing. I did mention to them that the thermostat gauge continue to go up above 210, I was told it was normal. My service advisor Raul who was great told me the vehicle is good now and if any to contact him. On Saturday 11/15 when my family and I decide to go out shopping, we notice the AC was not cold, so I called the service department and from that time I started to get the run around, so I decided to contact GM case **. I spoke to Ana who contact the dealership and spoke to a manager, I was advice to take the vehicle I so they can take a look. I took the vehicle in and they found a problem with a hose and a problem with the wiring for the fan which cause the fan to turn on every few second and they will look at the thermostat gauge. The service employee Raul told me it will cost me $950 to fix it. The sale manager refuse to fix the issue although I only had the vehicle for 35 days with three trips back for several issues.

The service manager Mike told me I need to speak to Eddie who is the sale manager and he need to approve for them to fix the issue. I spoke to Eddie who advise me that he will not fix the vehicle because he already lost a lot of money with that vehicle. Also he said that he paid $700 to fix the steering issue, I told Eddie that I address those concern during the purchase of the vehicle. After speaking for a few minutes Eddie said he will talk to the service manger. I waited another 15 minutes and Mike came and told me that he can only take $200 off the service. I told Mike I cannot afford that amount of money and that I only have the vehicle for 35 days or less. He said he cannot do anything. I am quite upset that I had not even made my first payment and the air conditioning went out on the vehicle. I feel as if they sold me a lemon.

I spoke to a lady by the name of Charisma on today and she stated that she was told that they would not allow me to trade the vehicle for another one neither are they willing to reimburse me for money that was lost during this time. There is no way that anyone could ever talk me into buying a GM vehicle. The customer service is past poor. They only care about themselves and how many cars they can sell. I have never ever experienced customer service like this. I traded my 2013 Fusion to get the traverse because I needed a third row vehicle, but at this point, I will be trading this poor excuse for a vehicle for a new Ford Explorer. I will never have anything to do with GM again. When you purchase a new vehicle, you expect to not have to worry about anything and if you do you expect to have excellent customer service. If you purchase a GM vehicle you will not get customer service. If you purchase a GM vehicle our just stuck!

On the first visit, they said a bulletin indicated a replacement of the alternator and a hose was necessary to quiet the groaning noise and vibration, so they had to order the parts and they sent me on the way. Within a few days the car was back in, to have those parts replaced. Needless to say that did not remedy the problem. After a short time passed, I took it back in complaining of the same problem. I have argued with the service departments, and begged them to just start changing parts to try and eliminate the issue. They have checked the steering pump, the hoses, the steering rack etc. and always say they cannot find a problem. It was suggested after the 2nd time in the shop, to contact GM customer service to get them involved. So I did. I explained the issue, was told someone would contact me in 24-48 hours, and needless to say, no one contacted me back at that point.

For the 3rd visit, I took it to another dealership. It's amazing how everyone can hear the noise and feel the shutter in the steering but each time since the first visit, I get the same story about nothing being wrong. The dealerships say they can't just simply switch out parts that aren't defective to try to remedy the steering looseness and the groaning noise. They can only do what GM allows them to do.

Before making yet another call to GM and to ensure that I wasn't crazy, I decided to test drive another model just like mine. I did not encounter the same problems in the one I test drove, like I do with my own. And, for yet another opinion, I contacted a family member who also has the same model year as mine, and again she confirmed her vehicle does not have the same issues, but does indeed have its own set of issues with the A/C and safety warning systems.

Since nothing came from my 3rd visit, and I could at least challenge that the issues with my vehicle are not "normal" cause it doesn't happen with others, I made another call to GM, this was 8/27/14. Again I was told my issue would escalated and someone would call me back. I also stopped in to the dealership again, and said I was bringing the vehicle back in, and the noise and shutter were getting worse. They scheduled my appointment for 9/3/14.

On 8/28/14 I received a call back from Cecelia. I have never experienced someone so short spoken, heartless and condescending. I argued every point I could with her. Recalling the issues in detail, the conversations I have had with the dealerships, the fact that they say parts can't be replaced unless defective because GM won't let them, the fact that other vehicles like mine do not have the same issue etc. Cecelia's response was simple and short "You have an appointment with the dealership on 9/3 to diagnose your vehicle. There is nothing else we can do." She didn't care at all about the matter.

I don't know how much more effectively I could have communicated that "diagnosing" the vehicle had been attempted and that I was asking for someone to take ownership in the repair needs and let the dealership start replacing parts. In the end, Cecelia said "I am closing your case", and I said that they would hear from my attorney and the media, and she hung up.

Today is 9/4/14, and needless to say, I once again got the call from the service dept. saying nothing is wrong, and that they are sorry they can't do anything to help me. On Monday, when the dealership owner returns, I will be working with him to get out of this vehicle and either back into my old Equinox, which they still have and I know I can trust, or finding an entirely different car. I am deeply saddened that I had to experience this trouble. I thought for sure one Equinox to the next, I would love the vehicle the same.

I think GM needs to fire Cecelia. I saw another post from someone else complaining about her too. Perhaps she can only do so much, but for her to not even pretend to care about the safety of me and my family (or anyone else's) is inexcusable and makes GM looks even worse.

On July 28, 2014, I called GMC's Corporate Offices (866) 363-2273 at approximately 2:00 p.m. I spoke with Jade in the Customer Assistance Department. She assigned us File #**. After explaining that we were told the air bag module for our vehicle was no longer available, Jade put us in touch via a 3-way conference call with a local dealership. A representative from said dealership informed me that part # 9378245, priced at $533.00, is listed as unavailable. When I asked what unavailable meant, he could not give me a direct answer. Jade then directed me to several external websites which she said were GMC approved. The websites I was directed to are as follows: acdelco, mycertifiedservice, chevy-classic-parts.

None of the above websites had the part I was looking for. On July 28, 2014 at approximately 4:45, I received a call from ** the parts manager at the above dealership. He said he checked with his shop foreman who said if the airbag light is on, he cannot say definitively whether the airbag will deploy or not. ** said he would place an order for the part for us even though it is listed as unavailable. He also said he would follow up with me as more information becomes available.

After I received the above phone call, I called GMC Customer Service again and spoke with Mary, one of the supervisors. I informed her about the safety concerns we have until the part comes in, especially given that there is no estimated time of arrival. I also informed her that I believe this problem is more of a corporate issue than a dealership issue. Corporate should be responsible for making sure that parts are available to the dealerships. The dealership has been as helpful as they can possibly be, but it is not their fault that the part is unavailable.

On August 14, 2014, at approximately 9:00 a.m., I received a follow-up call from the parts manager at the above dealership. He informed me that the part is still on order and there is still no estimated time of arrival. He said he was merely making a courtesy call. After receiving the above phone call, I again called GMC Corporate. The phone call was made at 9:35 a.m. I spoke with Carla, another supervisor. She said she would call the parts manager at the above dealership to get the order number and would get a District Supervisor to call me within 48 hours. I have not received a call from any District Supervisor to date.

On August 25, 2014 at approximately 5:20 p.m., I received a call from Cecelia, yet another GMC Customer Service representative. She informed me that the air bag module cannot be expedited and there is still no anticipated date of arrival. I again reiterated my safety concerns. Cecelia's response was for me to rent a car. I asked if GMC would reimburse for a rental car and she said, "No, it's on you." I again asked to speak to a supervisor. Cecelia put me on hold and came back to say that no supervisors were available. I asked if I could hold on the line and she told me that "All supervisors would be tied up for the rest of the day."

I think all of the above illustrates GMC Corporates horrendous customer service. As you can see, I have at least had some follow-up with the dealership, but the same cannot be said of GMC Corporate. It has now been 6 weeks and we have made no progress whatsoever in obtaining the needed part. Every time we drive the vehicle, we are taking a safety risk. My husband frequently uses the car to transport kids for Boy Scout activities, and hypothetically, if an accident were to occur where the airbags did not deploy, we will certainly hold GMC responsible.

I also did a Live Chat asking for an email address for whoever is above the GMC Customer Service supervisors and was told they were not allowed to give out email addresses. GMC Corporate is by far the worst company I have ever dealt with. Why all the hiding?

I went back to King GM and contacted John **, the service manager, from King GM in Longmont, Co. He took pictures of the problem and sent it to a regional specialist who promptly rejected the claim. It was then forwarded to a DMA who chimed in with the same rejection. I would like to know why someone who has actually seen the problem refers to it as a rust through problem, yet the GM people see a picture and reject any resolution. Please contact me with a resolution at your earliest convenience.

I expressed this concern to the body shop manager and regional manager Rich **, he said it was safe even though he had never seen my truck - only pictures of it. I need resolution ASAP. I told ** I need a vehicle to drive until he decides what the solution is. Because my family does not feel safe in the truck. He laughed and he refused the rental. How I was on the phone with ** and talking to the body shop manager. The conversation was getting heated. The owner of the dealership Mr Green was in the same room. Never asked what the issue was, how he help nothing. He was talking to contractor doing remodeling. He was even trying to talk over our conversation. This dealership does not represent GM very well. I have called the service manager 5 times, still have never heard a thing from him in the last 6 weeks. I have even went to dealer three time to talk to him - he is never around. His name Byrd. I need this issue resolved. I need a rental or a dealer loaner until they find a solution. Or just pay me the sticker price for my truck, I will go else where. Please respond.

I've had a Chevrolet Silverado since 2003. I purchased it new. It is an automatic V8 Z71. The off road sport model. This story isn't about the multitude of issues that it has had regarding brakes, brake lines, rotors, wheel hubs, and bearings. No, that's another story. Back in 2003 I worked out a price, with trade in of about $23,000. Since then, and as of this writing 2014, I've put in about $7000 of non-maintenance work and parts into it. Yes, it's going on 11 years old now but it's only got 84,000 miles on it and it pretty much looks near new from about ten feet away.

The other day I took it to my service station for an oil change and inspection. It seems that the frame is rusted out so much that an inspection sticker is impossible. The recommendation is to get rid of it as repair of the frame would be expensive as the rust is widespread and affects cross members that are pivot points. So, I'm stuck with a truck that looks great on the outside but has a rusted frame that makes it junk status in a trade-in and unsellable privately as it's not inspected. The vehicle has what I figure as half of its mileage. I'd expect to get at least 160,000 miles instead of the 84,000 it currently has. Why? Because even though I do live in the snow belt in Maine where road salt is used, I have a Tahoe that is 14 years old, has 164,000 miles on it (double the mileage), has been driven in the same area and housed in the same garage and has a frame that has a few years left in it.

I called GM. All I'll say is that I got a case number and promise of being called back. That never happened. I called and got another case number as there was no record of the first with the promise of a call back. That didn't happen. I took it to a chevy dealer, on my own, who lifted it and documented the issue. They called GM and I was promised a call from them. That didn't happen. I called again. My case number was classified as issue resolved. My last tussle with GM was a flat "you're over warranty so there's nothing we can do." Two weeks to get that final answer.

So what was I hoping for? A deal on a new vehicle? Some repair funding? An apology? Anything would have been okay. In looking for a new truck last week I did find out that Toyota had a horrendous frame rusting issue in some trucks from 2001-2004. What did they do about it? Up until 2012 they volunteered owners of these vehicles a new frame installed at Toyota's expense or 150% blue book value of the vehicle. Thousands of truck owners were contacted and restitution was made. What about after 2012? They will still come to some restitution on a case by case basis as long as you own the vehicle.

So, a warning. If you've got a GM vehicle and have been happy with it like I have with my older tahoe, well that's wonderful. But, the next GM vehicle you purchase could be great or it could be a disaster that will drain your bank account and cause you to have to purchase a new vehicle before you're ready. With GM, it's a crap shoot.

Other notes: Notice driving/headlights out on cars as they pass. Most are GM. (my truck loses them all the time). Look for used trucks on Craigslist. You’ll see a bunch. 2/3 of them a Chevys. When I see someone in a parking lot with a Silverado truck that is about the same year as mine I ask about it. I hear the same tale of woe.

I got in touch with the lease company to see if they could get the problem taken care. NOT. Come to find out the the Ignition Control Module and Coil Pick went out. We had to pay $706.00 for repair. Now since GM have recalls on the ignition switch I said let me find out about this issue we had, they are telling me that not all 2008 Pontiac Grand Prix are in the recalls. They also stated that if the car over 100,000 miles on it that they don't pay for any repairs and recalls so I told the lady at GM @866-790-5600 that I would be speaking with an attorney about taking them to small claims. She told me that the call has been ended because I said to her that I will be talking with one about this issue. Also we have issues with our brakes, airbags, power steering, and lights.

I accept paying off the remaining lease value, but to keep it anyway at my expense for mandatory insurance coverage is an outrage... as it seems punitive. I advise all that seek leases keep this in mind... have an unforeseen event that disallows any more driving and you are screwed. Clearly, GM business model is based upon for every customer lost, we get 5 new ones so why care? If I ever get back on the road again... uncertain at this point... it won't be with a leased GM product. Screw me once, shame on them.. screw me twice, shame on me for being a loyal customer.

Finally we get a call from the owner telling us not to call the dealership anymore and stop calling GM. We were also told giving us a receipt for when the part was ordered would not do any good??? We were due to go on vacation in June 2014. Our vacation was booked and paid for long before we found out about the recall and how dangerous the car is. We asked for a rental car with racks to haul our equipment. We were told in an e-mail to Congressman Walter Jones office (which we went to for some possible help) from GM that our car is arguably safe, we were instructed to drive the car with only one key, and to drive our own car on vacation. They would not provide a rental like they say they will.

We have FULL RENTAL INSURANCE on our auto policy. The Pontiac that we bought from them in 2007 with our own racks on it, we bought in good faith that the car would stay in proper and safe working order. They should have and were responsible for providing a rental car under the circumstances to make sure that their consumers were safe. GM is a sorry company! Our taxpayer dollars bailed this sorry company out. Mary Barra recently did an interview on the Today Show on NBC. The interview was nothing but about herself. What she supposedly has done and is going to do. Mrs. Barra, where is the part for our death trap car you sold us in 2007? Where is the notification to your customers, you know CUSTOMERS people that keep you in business? If there is a delay with the parts you should notify consumers. Your are doing it by VIN Number. Explain please??? Are you fixing certain cars first, are you picking and choosing certain consumers cars to fix first??? Communicate with your customers.

We think that a class action lawsuit should be brought against GM for everyone's deadly car that has not been fixed in a timely manner for putting customers under the stress that they have put us under. Your notification GM states that the parts would be available the second week of April 2014. If there are any attorneys out there that have a class action against GM, please contact us, we are interested. This is unacceptable. These cars are dangerous. Living with the possibility that your car can just freeze up at any time and they are dragging their feet getting the parts made.

We will never buy another GM car. NEVER! Folks think hard before you buy a GM vehicle. Shame on you Mary Barra. You are constantly on TV giving interviews not telling the whole truth. Oh, but what do we expect? You are a part of the government, and you and your company lied for 10 years about these cars. Stop making everyone believe that customers are being taken care of and for the most part are happy with GM. NO WE ARE NOT! Fix our deadly car. We encourage anyone that if their recalled cars have still not been fixed and you are getting no communication from GM please make complaints and write reviews.

I was upset at this point because I didn't understand why I would have to pay to have something I paid to have put in uninstalled and I won't have it now? So I then contacted the dealership in FL to see if they would credit me back since the cruise control was put in "improperly" according to the dealership my car is at currently. From going back and forth and waiting for a call back, I finally got a call back to find out from the FL dealership that it was an aftermarket cruise control that was installed and that the module just needed to be changed and that’s it.

So I called the dealership in PA and they said since it’s an aftermarket piece they didn't know that and there is nothing they can do. So I contacted GM and spoke to a rep Lauren there who I have been dealing with over a week to only get NOTHING resolved, and everyone just wants to play the he said she said game and not take responsibility for this and their employees not knowing what they are doing! I am upset and don't know what to do at this point. I am out of a cruise control and now have to pay for their mistake? This just doesn't seem right to me. I am still waiting on a call back from Lauren’s supervisor at GM customer service as well. This is my third car I purchased from this company and this is by far the worst experience I have ever had. I don't understand why a customer knows more information on this than their actual employees and now I have to pay for this?

I regret buying a GM product now, and probably will never buy one again because no one seems to care, even despite all the bad public GM has received over the last few months. Please wake up and see the harm that people like Darwin are doing to your company. darwin's # is **. You all have no respect for people's lives, and now it seems that you have no regard to take care issues.

The second day, after I picked it up from the shop, the engine light came on. I took it back to the body shop. They had to take it to a GM shop to run a diagnostic test which they charged $97.00 which I paid. The #2 coil needed replacing. They said this was not covered under my 100,000 mile power train. They are saying this was not related to the accident. NOT A HAPPY PERSON HERE. I have bought 3 other GM cars. No problems. I thought that if you bought a vehicle new, you would have only basic minor problems. I have 76,425 miles on my vehicle and it should be worth about $14,000 to $17,000. Once this vehicle is repaired, I'm trading it.. I WILL NOT BUY ANOTHER GM CAR. I WILL BUY NISSAN, FORD, OR TOYOTA. YOU JUST LOST ANOTHER CUSTOMER.

Called them up the next afternoon, car wasn't ready. Called them the next morning, they told me they didn't see anything wrong and said I can come and pick up the car. They told me the car is running as design hmm.. I wasn't satisfied with that answer so I took it to Ed Morse Chevrolet, a next dealership that doesn't know what's wrong with my car. First they told me it was the solenoid. They have me a rental that happens to have the same engine and transmission and that car drove perfectly, so a few days later I picked the car up. That next day, I notice the car was still doing the same thing. I misunderstood my warranty statement, also it said 100k or September 14 2013. Silly me, I thought it was my option lol, so before all of that occurred I was back and forth with this dealership.

GM and GM customer service specialist who in my opinion is a waste of time, it took them after my warranty expires to diagnose my car with a bad torque converter which GM would split the bill with me. OK that was $850 dollars. Wow. I was furious it took me and GM 2 weeks to come to a conclusion that I would have to pay half so I saved up my portion, took the car over there and they didn't want to give me a rental and I just had a baby girl. I was furious and still am. OK I left the car over there for three days, picked it up and the car was still doing the same thing and just three weeks ago they told me they want to keep the car for another 24 hours, that's 3 working days. I've had enough.

I talked to another GM dealership. They told me that Ed Morse should of had recommended the new transmission since they don't repair they replace the issue should have been corrected. They quoted me over $3500 for a new transmission with installation, but according to them if I can get GM to give me a deductible cost for over $1400, that sounds good but I thought about it. Why should I pay when I was trying to get them to fix my car for 2 years? I'm gonna sue this dealership in a few weeks, wish me luck. Going to the judge, will see things my way and see the incompetence and lack of respect that has for their customer! Can't put order number, don't know which one to put got like three of them.

I call again after over an hour. Apparently there is no record of the tow trucks being sent or the cab. They apologize and resubmit the requests for me. Okay, mistakes happen. Again I wait for a tow and cab, but they never come. I call a third time. Same issue. So my request is resubmitted. I wait again, nothing comes. It's getting near 10pm now. Real bummer for me. Eventually I get a tow truck though. No cab. Reason? Cab can't be located. Weird. I get a cab via my phone app shortly afterward. That was a fun 5 hours.

Since my car wasn't picked up till after 10pm, dealers are closed and I could not be given a loaner car (which you are entitled to if your car breaks down under warranty) to take me to work the next day. This is fine though since I am told GM can provide transportation to either the dealer or my work the next morning. Next morning I call GM roadside assistance. They say they will get me a ride to work. They call back 30 minutes later, they cannot provide me a ride to work. I ask for a ride to the dealer. They say okay. They call back 45 minutes later and say they cannot get me a ride to the dealer. I call my local dealer rather than 24 roadside assistance - they come pick me up and provide me with a loaner. Guess I shouldn't rely on promised services from GM directly.

Conclusion: GM's 24 roadside assistance has obligations that they failed to meet in my situation. I do not understand why. If something is promised, but not provided, there should be accountability. I have not the time or resources to hold GM accountable, but the fault does not vanish. If GM cannot execute on obligations then they should not be stated to the consumer when vehicle is being purchased. One main reason I purchased a new car was the security of a warranty and assistance from GM if poor car operation became an issue. The car issue happened unfortunately, but GM failed to rise to it's promises.

GM's problem: big on promises, poor on execution. It was cheaper to screw me then to make good on a promise of service. As one person, what can I reasonably do? How can I reasonably prove lack of service effort on GM's part? GM knows the average consumer has neither the time or awareness on how to stand up for themselves. Thanks GM, you swindled me good. Even after going through bankruptcy, which as I recall we citizens paid for, GM still stutters about on cost savings of value proposition. Thanks US government, you made us pay for it. Next time, let capitalism run its course.

VIN numbers started for recall when they believed the faulty parts hit the production line, but obviously they were off by at least a hundred. How do we know whether they got it right? I assert they did not. All they offered me in compensation - because I've been buying GM products for 24 years - was a $200 pre-paid visa card for use at a dealership, and only for regular service, not repairs. Since then I've also had multiple incidences of a trio of fault codes that shut down all my winter safety systems - four-wheel drive, traction control, and stabilitrak. Every time I take the truck to the dealer they reset the codes and say there's nothing wrong with the truck. I'm at $400 for this problem, with no resolution.

These systems are vital to driving safely where I work in northern BC, so when these codes are activated I lose the things I need most. The computer will not reset the codes even though nothing is currently wrong with the vehicle, and I'm forced to drive around without my main safety components until a dealer can make time to soak me for a repair bill to reset them.

GM has built in faults that could reset on their own, but don't, and make you go to the dealer to pay plenty of money and fix what isn't broken. If the codes actually identified which part is intermittently causing them, at least I could have that part changed out and the vehicle would be reliable. To top it all off, the vehicle is much less safe to drive with these features disabled, so my life is at risk until I get there. This is flat out extortion.

Christmas Eve day, I stepped into Jackie Cooper Cadillac in Norman. The salesman said he only had 9 months experience but would get me a great deal. Found a SUV on the showroom floor and asked how much would the lease would be on that vehicle. He told me that I could get the lease payment for $350.00 a month. Well I questioned him again and asked how much do I have to put down on the vehicle and was told $0. I asked him again if he was sure I could get that vehicle for $350.00 a month lease with no money down? Was assured again that I could, so I said let's do the paperwork and I will take delivery today. He told me great and got me in the Finance Dept. to do the paperwork. After going through the paperwork and signing everything, I was informed that the lease payment would be $550.00 a month.

I looked at the finance manager and asked, "What about the $350 lease that I was told by your salesman?" He said that there was no way I could get a lease for that amount unless I was ready to put down almost $4000.00. I informed the finance manager that I was told I could get this lease for $350.00 a month. After being informed that there was no way I could get the vehicle, I informed the Manager that they had some training to do with their staff because they gave me the wrong information and I was very upset after wasting 2 to 3 hours dealing with new cars sales people. I walked out, never "I am sorry, please come back and see what we can work on."

So now I go to Ferguson GMC in Norman and inquire about a truck. They had advertised a truck in the paper for $25999.00. So I went out to take a look to see what they had to offer. Jeff the new cars sales Manager told me that since I was a GM employee I could pick out anything I wanted and that I would get a better price then what was advertised because of all the rebates and GM discounts that I was entitled to. So this salesman takes me out and asked what I was looking for and I told him I would like to have 4 wheel drive and towing package. Found a vehicle and went to the finance dept. to see what they could do. Well after spending a couple of hours doing paperwork, my payment would be $550.00 a month. I told them that I wanted the truck that they advertised and was told that I could not get that deal with 4 wheel drive. I said, "Ok, let's see what you can do," so I told them that I had an appointment that I had to go to so find a truck and give me a call.

So a few hours later, I get a call from Daniel from finance and he asked me if I could come in and see what they found for me. I told him that I had to go to a performance that evening and he asked if I could come in on Saturday around 10:30am. I said fine. I was feeling bad because it was 10 minutes to 11am and I do not like to have people waiting for me. So I go to the showroom floor and asked for Daniel, and after about 20 minutes I was informed that Daniel does not start working till noon. I told the manager that I was asked to be there at 10:30am to look at this truck that Daniel wanted me to see. Again I was told that Daniel does not come to work till noon. So they asked if someone else could help, I said no because apparently no one knows what Daniel had put aside for me, so I told him to have them call me when they think they can get their act together.

About 4pm, I receive a call from the salesman that helped me out the 1st time I came to the store. He informed me that they had a truck for me to look at and could I come in... I said I would see. The following Monday, I get a call from Jeff the new car Manager, he said please come out and look at a truck that he had set aside for me. I told him I would be right there. He said make sure you ask for Jeff because he would treat me right. I asked Jeff if these trucks that they were advertising had fog lamps, he said, "I am looking at them and they all have fog lamps." I asked, "How many do you have left at that sales price?" and he said 7 or 8. So again I go out to the store and Jeff told me he was with a customer and just give him a few minutes, I said no problem. A few minutes later, Jeff came back out and said it was taking longer than he expected, I said no problem.

About 10 minutes later, Jeff came back and said, "Would it be all right if I hand you off to a salesman?" I said all right, so the salesman said he would go get the truck and pull it up for me. The truck that they brought out did not have fog lamps. So I asked about the advertised special with fog lamps, and the salesman said he had no idea what the advertisement had. So I went back to Jeff and asked about the fog lamps and he said, "No problem, I will put fog lamps on that for you..." I said, "You told me that you had all kinds of trucks with fog lamps on it," and he said, "I guess I was mistaken." So I asked, "How many trucks do you have for the advertise special?" and he said, "I guess you are looking at it."

Well I was again upset and told them that they were wasting my time "when you tell me you a lot of trucks with the fog lamps and you had 7 or 8 vehicles that I could look at," and he said what you see is all that they have. So I walked out of the 3rd facility that sells GM vehicles. I really did not know that GM was doing that good and could afford to lose customers but seems to me that they could care less if I bought a vehicle from them or not. So I guess I will have to go to look at a competitor since GM does not know how to treat their customers.

The representative told me my car would cost over $400.00. I agreed to pay it. At that time, I felt good about Bale Chevrolet being able to fix the issue. Why not? I bought a 20003 Impala from them in 2004. I went and paid for it. Mind you that this was on 4/25/13; I am writing this on 5/16/13. So, I get in my car on lunch yesterday and my check engine light is on. Then later, when I had got off the Service Traction Control light error, the Low Oil pressure lights are right back on; and my car is doing the exact same thing it had done in April before it had been alleged to have been repaired. When this happened again this morning, my child was riding with me. I made a left turn and was almost side swiped because my car wouldn't accelerate at all. I called the Service Department at Bale and was told they will look at it and it may be a multiple issue problem.

I had my car fully diagnosed back in April, so if it was a multiple issues thing, those multiple issues should've been addressed before allowing me to leave with a patched up car. He also told me I would be responsible for any new parts pertaining to the Service Traction/Low Oil Pressure issues. Also, I was told that I will have to wait until Monday before anybody can look at the car. I've already paid for the repairs which weren't done properly and now I have to wait 2 days before it can even be looked at. It is sad (me and my family are long time Chevy buyers) to be treated like this at a lot where I've bought more than one car; to be told get in line and wait after my car when it wasn't fixed properly the first time. I am 100% sure that I, nor my immediate family, will ever purchase another Chevy car or truck as long as I live.

This is from a company that my tax dollars helped to bail out. I still purchased from them to now be treated like a number. I almost had my car totaled out because of issues that should be a recall in the first place. Second, I paid to have it fixed. I know this email won’t be responded to, but I hope others will read and strongly consider not purchasing a GM vehicle at all. I will be trading my poor Impala for a Honda as soon as I have money to pay Bale Chevrolet a second time to fix what should've been fixed in April. Google Bale and you will see all the complaints about them having to fix the same problems two to three times, with the customer ending up paying more and more just to get something that should've been correctly diagnosed and fixed the first time.

I tried to work through the district reps but that was ineffective because they said the dealerships were owned and operated independently. I inquired about how they advocate for the customer and ensure customer satisfaction if they have no influence. I could not get an answer from them as they did not have one. When I told them that the dealership was lying to me and to them, the district didn’t care because they were independently owned and operated. This is the worst experience of my life and I am convinced that General Motors as a whole does not care about the consumer. I have been documenting all correspondences with the dealership and district reps. I do not have enough characters here to write all of the history, but I am convinced that I should reach out to the public (newspapers, news stations, websites, etc.) and share my story. I believe that if General Motors doesn’t care for people, I should enlighten them to my purchasing experience so they are informed.

On one additional note, my Acadia has also been in for service on a valve on the gas tank. I am suspicious that this is from the accident but cannot get confirmation from the service department. If General Motors (outside of the dealership or district reps) does care about protecting the customer and they are concerned about customer satisfaction, then I would love for someone to contact me. I purchased a new vehicle and I received an almost repaired vehicle with 1000 miles on it. All I ever asked for was a new vehicle like my payment to Circle Buick was for. They have received their money and I have received a crashed car, ~25 hours of lost time from phone conversations/trips, lies from the dealership and an overall disregard to customer satisfaction. I am willing to bet that all consumers would love to hear my story as it definitely highlights why General Motors products should never be purchased.

Unfortunately when I spoke to the sales manager, their way of "helping me" was to get me into a new Terrain with a brand new loan of 6 years and an interest rate of 3.6%. How is this helping me? The only reason why I was even considering the exchange was because the car that they sold me is not reliable - AKA "lemon"! I am sure that the dealership has better incentives than what they were trying to offer me.

I do not believe GMC cares about their customers. I was willing to purchase the car with the same payment I have now, but I only wanted a 4 year loan. They were unwilling to help. Why would I want to purchase a car from GMC ever again after the kind of service I got? If I am going to start from scratch, I might as well go to another brand of car. The sales staff at GMC Cerritos were not understanding of my situation and were very condescending. Thank you.

When Gordon called four days later, he advised us that it was the PCM (computer) and it would need to be replaced. We agreed. Nine days later, he called advising us that the fuel pump will need to be replaced. We agreed. At that time, I reminded him of our conversation about what my friend said and his assurance he gave us about running a diagnosis. He then stated he needed to get the car running before he runs a diagnosis on the vehicle. I found out later that was not true. When we went to retrieve the vehicle, it was running loud. Gordon said it was hot (the weather) and it was the fans needing to run to cool it off. We went on down the road about two minutes. The noise persisted, and we decided to go back to the dealership. When I took my foot off the gas to turn around, I noticed the odometer was ticking down. When arriving back at the dealership, Gordon said he would need to keep it to look at the problem. We agreed, telling Gordon that we understood if a mistake was made and that we just want it to be repaired correctly.

A few weeks later, he called and told us it was ready. Since I was busy, my husband went to retrieve it. In the commute back, he noticed that it was shaking when it gets to certain speeds. He also stopped to get gas, and the pump would stop as if the vehicle was full. When he pumped slowly, the gas would go in; but after a while, gas would spit out of the tank. After talking with my husband, we weighed our options. We decided to call GM to get help. We first spoke with FJ, explaining all the problems. He contacted Gordon. FJ called us back stating that Gordon said they have never serviced our vehicle. When letting FJ know we have receipts and would be happy to fax them to him, he explained the policies and could not get faxes from consumers. FJ told us he will do further checking and he would get back to us. After that, I spoke with several people at GM to no avail.

My husband became ill so my attention was on him. About a month later, I contacted FJ again. He in turn sent me to Regina, a district specialist for GM. FJ explained that Traditions Chevrolet was in her district. When speaking to Regina, I explained the issues, all of them. She said that she would look into it and will call us back. Upon talking to Regina again, I asked for a refund for work on our vehicle and for the two-week rental we accrued. I explained that we live in approximation of one plus hour away from that dealership and we would prefer to take it to another dealership closer to our home and have Traditions Chevrolet to pay the other dealership. She in turn called Davis Chevrolet, and Mike (the service manager) told me that we would have to pay for diagnosis in an excess of $100. After a back and forth missing each other's calls for about three weeks, she called and I explained what Mike told us and explained that we just paid Traditions Chevrolet $1230 and we have more problems than which we started. We just couldn't afford to spend any more money on Traditions's mistake.

She called Traditions again and spoke with Mark, the new service manager. When speaking to Regina again, she assured me that we would be reimbursed for the rental and they would correct the problems which were caused because they warranty all their work. We drove to our friends in Wallis on Tuesday (10/8/12) to meet the service manager Mark. He brought us a car (Impala) to drive. On Friday (10/12/12), I spoke with Regina and she told me that any repair will be up to Mark, the service manager. After the call, I called Mark. Mark told me that the problems were not related to the repair and all the issues were a coincidence. I asked, "If they replaced the fuel pump, then they had to drop the fuel tank." He said no and that all they have to do is take off a few screws. They don't touch the tank. He then told me that I was not totally forthcoming with him and all of these problems are because our vehicle is too old. He then began to laugh. When I asked him "Is it funny?" he continued to laugh.

Preceding this call, I contacted Regina and left a message about Mark - the blatant rudeness, the statements he made and I wanted to speak with her supervisor. Today Monday (10/15/12), I spoke with Regina and have it all recorded. She was just as rude and obviously not willing to help. She stated that all decisions were up to the service manager. There is more but all on recording. If you would like the recording, I will send it to you. Please help us.

The major thing is it's all controlled by a computer which turns my airbags on in the passenger seat when I have my hand across the middle of the seat without touching it. I only have 1980 miles on my car. I called GMC itself up and they said they can't do anything because service said no problem with car. The paperwork they gave said between 16 City and 23 Highway mpg but my car reads only 9.9mpg which doesn't meet what the law says on my car or what my paperwork state on the car. Also, I had two gallons left and my gas light never turns on. But two weeks ago, I had four gallons left and the light turned on.

After that the climate control system quit working correctly, blows heat out of one side and A/C out of the other when in the A/C mode. A part called an actuator fixed the passenger side but now the driver's side is blowing heat out like the passenger side. The climate control system has never worked right and never will. There's nothing like a family summer vacation with the heat on in a $52,000 truck. We have had to just roll the windows down and suck it up until you get home. I have lost tens of thousands of dollars in lost work time taking this truck to be repaired.

Would I buy another GM product? I would not take it if you gave it to me. I can't afford the time off work or the repair bills. This truck is a 2004 with 54,000 miles on it and is garage kept, never been off road. It still has the original tires on it and they are only about 70% worn. The customer service dept stated that GM would buy the truck back during the dozen roof repair attempts, but the amount they wanted to give us back should have been a criminal offense after what we paid for this truck.

The dealership said it was a bad transmission and replaced it on May 4. When I picked up my car, I asked about covering the cost of the rental. They asked what type of car I rented. I said Chrysler and they said it had to be another GMC. At that time, when they didn't have a loaner, nobody said you had to rent another GMC. When I got the car home, I noticed I had transmission fluid on the floor, so I had to take it back again on May 7 (no car for the weekend). They said they forgot the seal kit and were able to repair it the same day.

On 7-20, coming to work, the transmission started to sound funny. Halfway to work, it would go into 1st gear. I had to drive to the dealership doing 35 mph, late for work. I did get a loaner car this time. Out of all the new cars I have bought (Chryslers), I have never had transmission problems and now I have two bad transmissions. What's the chance of that? This vehicle is costing me time and money. I bought a new vehicle so I wouldn't have these problems. The company I work for supplies parts for this vehicle and you demand 0 defects. I'm not sure why you would treat your customer this way!

After I received it back, I returned it within 24 hours complaining my left mirror cover is not lining up like the right hand side. One of the guys tried to repair it (not the same guy who assembled the job) after I received it back, they broke the right hand side leaving it out of its bracket and a big gap. I was told then, that I must return the vehicle in two weeks when the guy who assembled my car will be back from leave. When I try and put my car in reverse, the gears are scratching badly before it goes in. I feel that my car was not worked on by professional and my life is in danger with the gears scratching believing it might jam while I am driving or leave me stranded.

If it's a supplier wiring harness issue, let's fix it as no amount of TV and other media positive advertising can overcome a day and night visible problem that gets most people's constant attention and commentary. (In short, would any of us re-buy vehicles that after a few years, long before their lifetime runs their course, visibly advertise that they have a rather simple visible fix that seems to be an endemic GM problem? I think not!) Like Forrest Gump is noted as saying, "Stupid is as stupid does." For all our GM families' sake, investigate and fix as appropriate this seemingly forever on the road negative adverting.

I am Randolph **, GM's past General Director of Information Security, previously located in the Ren Cen for many years.

I told them all I wanted was to have the 6 speed transmission shift properly, and then I would probably get better mileage. The service department at Fox Chevrolet in Negaunee, Michigan tried it out and they insisted that there was nothing wrong. They said I was probably trying to compare my GMC Terrain with my 2011 Chevrolet Cruze, which shifted real good and got 39mpg on highway and 34mpg around town all the time.

They also told me that after I put another 5,000 miles on my GMC Terrain, it would probably be better. We now have over 14,000 miles on it and I am complaining once again. The main reason is gas is so expensive and GM advertises 30mpg on highway and about 26 to 28mpg in town. So my complaint is false advertising, on the part of GM. So, I am requesting that you correct this problem. Thank you. Also, I have been a GM customer for over 25 years.

All of this occurred back in December of 2011. After the valve cover was replaced, I continued to monitor the oil consumption of my truck’s engine to find no improvement. I returned to the dealer tonight, 3/22/12, to find out what the next repair attempt would be. I was told that there was yet another new TSB out that calls for yet another redesigned valve cover. I asked the service tech if I could get a copy of the TSB and was told they could not share one with me.

He also told me that GM customer service would not know what the TSB number was since they get that information from the dealer service department. What? I asked him were they get the TSB numbers from and he stated they get it from GM. I asked for the phone number of the GM department that could give me this information and am told he cannot give this number out! GM has no true "customer service". I am continuing to be jacked around by GM on the oil consumption issue with no end in site! This will be the last GM product I own.

I am frustrated to the level that I want to put my car next to your show room with the billing history of the maintenance to show all the people that your company is not considering us as people and that our safety and our family's safety has never been considered by you. I will use all my contacts to tell everyone how I am suffering from your company using TV Radio and newspapers.

How about the NTSB being notified? I can also mention that the fuel pump went out about 20,000 to 30,000 ago. The cost is over $1000.00. I have never heard of a fuel pump going out. I had lost time and wages and it’s dangerous. They make great vehicles, but the overall components are the pits after 30,000 miles.

My first visit to address this problem was an adjustment to the door by the Service Manager who appeared concerned for my problem and wished to correct it. I reported back and explained that I was still experiencing the wind noise, plus there had been a recent dust storm and my husband pointed out to the service manager where dust had passed through the weather stripping. This time new weather stripping was installed.

I drove to Colorado Springs to visit the grand kids for Christmas and I needed to drape a jacket over my left shoulder while driving as the air coming through the door was cold and my shoulder was freezing. My husband sat in the passenger side noticed that he could also feel wind coming in from the door on the passenger side of the truck.

Last Friday, January 27th, I was again at Sands Chevrolet to once again address the wind noise, as well as a squeak under the hood. I was introduced to the Shop Foreman who was to ride with me to hear the wind noise and make recommendations to correct the problem. What I got instead is: What you are experiencing is turbulence much like that of an airplane. GM and Chevy trucks are designed like this so that the occupants do not suffer from Carbon Monoxide Poisoning. My 73 truck did it and my 81 truck did it too. I said that my 96 Mustang doesn't do it. He said that my Mustang is not square. I told him that the wind noise lessened after the new weather stripping was installed, but it was still present. I told him that I had used a pressure washer and showed my service manager where water had leaked in. He told me that I shouldn't have used the pressure washer as the truck is not designed to facilitate that type of pressure, it is designed to keep out rain water only.

He said they have a smoke machine to locate air leaks. I told him that my next detection mode was going to be baby powder. He said yes it would work, by lining the door frames with baby powder then turn the air on full blast to see if any powder escapes to the outside. Because my truck is designed to keep the air in, not to keep the outside air from entering in. He said that in order to not have turbulence I would need to buy a Cadillac truck, but people who buy them do not use them for anything other than to haul people, and I would have to spend eighty thousand dollars not to have wind noise. Now if he could hear a whistling noise from either door, then something could be done. But nothing can be done about this. He suggested that I turn up the volume on my radio.

I am returning to the dealership this AM to address the squeak under the hood. I really like my service manager but I think his foreman is overriding him on my complaint. My service manager seems genuinely concerned about me and my satisfaction. I feel that the Shop Foreman thought that since I am a woman he could give me this line of baloney and I would accept it as gospel because he is a man! This is a brand new truck and I should not have to cover my shoulder in cold weather, or hear wind noise at 65 75 miles per hour. Does any other Chevy truck owner have this same problem?

Some guys have been waiting all summer for theirs. So my $43k truck is sitting on the dealer's lot collecting dust in the sun. A truck with the same engine from New York is sitting there also, waiting. The GM Customer Service lady told me no one else I could talk to would have any other information. I had called Bosch earlier and they also responded quickly, but the guy I talked to couldn't even cross reference the OEM part number for the injector. He said Bosch is the exclusive manufacturer for GM. Go figure.

I told the service Manager i would not be able to afford that added expense, not knowing if GM would provide any finicial assistance in their final determination. The next call i received was from Stephanie at GM customer service, she proceeded to advise me that GM would not be able to provide me any finicial assistance, due to the fact that the van was a 2003 and that i had not purchased it from a GM dealer. I then requested a answer as too why she did tell me this during our initial conversation, seeing how she was privy to that information during our first conversation. She did not give me a answer to that question, only replying she was sorry.

The problem starts as follows, I took my son to Orland Florida on May 2010 and my H2 was broken into. They destroyed the head liner and other parts of the interior. I took the truck to a local register auto body repair shop to have the repairs done. After a week, someone from the body shop called me and said that the head liner is a problem because GM stops making the parts. Also, they don't know when it will be available Wow. I immediately called GM customer service department to find out the status and availability of the parts. GM told me that the part is on back order and the availability is unknown but your case will be turned over to a GM case manager by the name of Jessica.

Jessica told me that the parts that I am looking for is not available and GM does not have an ETA on the parts. Jessica tried to keep me updated on the parts and every two (2) weeks I would hear from her. Jessica told me that GM will be starting to manufacture the parts by December 12, 2010 and that did not take place. I spoke with her several times before the ending of December. In the early part of January she told me that GM did not start manufacturing the parts but by February 11, 2011, GM will be finding a manufacturer to source out to. Well, I did not hear back from her during the early parts of January, so I decided to contact GM again.

I called GM customer service department after I did not heard Jessica and I was told that she is not with the company anymore and my case is closed. (Wow). The customer service representative then assigned me to another case manager called Lauren and she gave me Lauren's contact information. I called her at the above number and left her a message. Lauren contacted me on February 22, 2011 and asked what happened and I explained the situation to her. Lauren said I will be calling you on February 24, 2011 same time (about 2pm est. ) after I get more information.

Well, on February 24, 2011, Lauren called back and said that my Hummer is not at the dealership and I asked, what is the name of the dealership? And, she mentioned a dealership name that I never heard about in South Florida. Lauren was very unsociable and very much distant from the actual situation. Lauren's main focus was to end the call and continue with her next call. Lauren's only words to me was "mmmm" then "sir I cannot help you. GM cannot provide any help for you and nothing I can do. Anything else?" And I said no, and she immediately disconnected the phone. The first time I spoke with Lauren, she only talk for about 2 minutes and the second time was about 1 minute. Now I feel like never to purchase another GM (General Motors) vehicle again because the way that I am treated by GM.

I was told that GM stop making parts for Hummer's since January of 2007 and I purchased my Hummer May of 2007 and October of 2007. If I have known then I would made a better decision on buying a vehicle is out dated. Can anyone help me to resolve the issue, please?

Since the truck was broken into, my insurance provided me with a rental for one (1) month only and ever since I have no vehicle. My hummer still cannot drive because it is not safe for the road. I am still paying monthly payments on it and still paying monthly insurance without having a vehicle to drive. GM totally refused to provide me with any loaner vehicle until the parts made. Wow. I have no choice but to borrow vehicle from family members and pay them for the day or so. On May of 2007 I felt really comfortable walking into a GM dealership and purchased a 2007 Hummer but now GM created a big question mark.

They wont let me get it fixed anywhere but a hummer dealership. But they said it was just ware and tare. The dealership is booked until next week. I only have this car so I have to drive around carefully knowing I'm not protected. I have only had this car 2 years, it's only 4 years old. I can not use my car to take kids anywhere. I called GM, they will not let me take it anywhere except Hummer dealership, the only dealership is booked up until next Friday and the closest one is 300 miles away in Dallas. I don't see why I need a hummer dealership to look at it and tell me that it is not ware and tare.

They say they wont cover the cost until a certified hummer mechanic states it was not ware and tare. I have lost one day of work and have to take off another day that about $600 dollars of pay to have them just look at it, not fix it, just look at it. I have so much anxiety, I can't sleep. I want all the safety belts and airbags checked. I don't want to be driven in the car and have this happen to my loved ones. My car is only 4 years old, God has blessed us not to have been in an accident. We would have been killed. I can't sleep, my headaches have worsen and I feel so much anxiety that they are not going to [do] the repairs, it is a manufacture defect. I just pray they fix it for me.

I spoke to a woman named Allyson who says even though my issues are as it exactly states in the letter she can’t say it’s the same issue as to what the letter is stating and because I own a 2006 and not a 2005 my car isn’t under the recall umbrella. She stated to me to go to a dealership and pay 100.00 dollars to get a diagnosis stating its power steering issues. If it says it is then she will talk to me about cost assistance. After 5 phone calls to this woman, she came out and said because my vehicle has 104,000 miles, they will not replace the power steering nor give me cost assistance. I have experienced the issue twice with my small children in the car and the car becomes non-drivable.

GM is trying to pin this on my vehicles mileage as normal wear and tear and they are sending the safety notice to cover themselves in case of a crash. I have a problem that they know about and are not willing to fix due to the mileage and year of the vehicle. They are not requesting that 2005 owners get a diagnosis or check their mileage so why make me do it. I have missed work and have had to tow my vehicle due to the inability to drive.

They took my car in its pristine condition almost 4 years ago and they (in-layman's term) hammered the car because of a knuckling and creaking sound in the under chassis. I was able to take a video of what they were doing. I called their attention and they were pointing fingers- Dealership & GM Philippines. They said they were doing that because the factory weld on the under panels were breaking up. After a series of hammering, they issued a service bulletin that the problem still existed. If you'll see the video, you will see that the car was damaged.

They offered to amicably settle and we agreed. But then for the past 3 & 1/2 years or so, they have most of the time shortchanged us by them not abiding by what is in the agreements. I have written to Mr. Nick **, a VP of General Motors Detroit, time and again but he is not answering my emails. Is this really how GM treats their customers? The video is available anytime for anybody's viewing. Just contact me through my email and I'll send you the copy. The front under chassis panels have started to rust, since the day they hammered it. What is worse is that they said they treated the rust brought about their foolish decision to hammer the car but they did not execute the right process to correct what they have damaged. Mr. Nick **, is there any way that our dilemma with GM Dealership and GM Philippines will ever end?

The rep mentioned a couple of solution to my issue. GM would purchase the vehicle back from me or extend my warranty. After several weeks of working with the representative GM came back with "GM can not help until the vehicle is brought in 3 or more times for the same issue". I am very disappointed in how GM customer service handled my claim. Today I am driving a vehicle that any time could lose power and put myself and other people in danger.

I called the Chevy Assistance Center for help. I explained the situation. They helped me call several dealers in the area who all told me that I needed to come in for a diagnostic review and pay them $75 and THEN they would decide if they would help me. I did not feel that this was fair that I had to pay them just to find out if they would help me...when I already had two other diagnostics that said the same thing. But I was at their mercy because I was "less than 500 miles" outside of the warranty. If they didn't decide to help me out of "good will", then it could cost me $600 per converter. I wrote to chevy through their online system and complained about the situation and how they would not help a customer out. Nothing became of that complaint.

Just the other day, I came across this letter - and I was furious because I had the repair done elsewhere for much cheaper and not once did ANYONE at Chevy mention this letter, this warranty, or anything. It's like they had this policy that if the customer doesn't say anything, then you don't say anything - like a don't ask, don't tell. All of these dealers asked me for my VIN number and I even questioned them with regards to the warranty...and no one mentioned this extended warranty - not even the "Customer Assistance Center." I could see if they mentioned it and told me I had to produce the letter - but nothing.

I called today and explained the situation - why I was upset. The gentleman told me that I got the letter almost a year before and if I forgot it, then that was not their problem. When I said that it was their problem because it wasn't like I went out and got it fixed without coming to them for help, he said it was not their problem and if I had gone in and paid for them to look at it, then they would have seen that it was covered. I asked him if I could speak to a supervisor and he told me there was no one else I could speak to - write a letter. As a result of this poor service from Chevrolet, I had to get my car repaired elsewhere when the full amount would have been covered under this recall warranty.

Only after presenting the incomplete Technical Service Bulletins we found online to our service department(s), were we able to get anything done. Unfortunately this vehicle is not fixed to date. Chevrolet Corp will not do anything other than have us return repeatedly for servicing. The BBB Autoline program refused our claim despite much evidence of our problems during the Lemon Law period. And Attorneys that we have contacted offer only to award us 2 or $3,000 settlements rather than helping us get our Trailblazer FIXED!

We don't want a couple thousand to shut up. We want Chevrolet to abide by their warranty. We are driving an unsafe vehicle because Chevrolet is buying out our only representatives, who are apparently dishonest and greedy. And if any of this is indicative of our situation well, hang on it gets even better. While reading over our lease agreement recently to obtain warranty information, we noticed that the monthly payment in the lease did not match the lease payment coupons. It was however, only a one cent difference. Still, that led us to take a closer look at our lease, at which point there appeared to be amounts of money that are unaccounted for.

We approached our dealership with these concerns and politely asked for someone to help explain our lease agreement to us. We were told that our lease could only be explained to us by the man who had wrote it, and that he no longer worked for their company. Missing work and being held hostage at dealerships when my warranty was not honored by providing the rental car that had already been paid for.