General Motors Reviews

I was informed by the repair shop it could be next week it could be 6 months, could be a year from now. GM is unable to provide a date when they expect to manufacture parts. GM is costing $800 of my monthly net income and has provided no customer service of any type. I've called GM directly with no response other than "the parts are on backorder". I've filed a Customer Complaint with GM and with the Federal Trade Commission. - Hope this helps save someone a good deal of expense and aggravation. Thank you and take care.

Well, I made a complaint to GM, they did their "fair" review, and decided I would not be compensated for anything. I would also like to point out that the people doing the review have no mechanical knowledge. No towing expenses, no fuel, nothing. Unless I buy another GM then they would give me maybe $500 towards another vehicle. Such a joke. So now I am basically being forced in to a different vehicle due to my Terrain being faulty. The above is why I will never buy another GM again. They do not acknowledge that they sold a faulty vehicle, their customer service is less than great, and the vehicle is crap. Don't get me wrong, I LOVED that vehicle. The look of it and the space was perfect. Mechanically, it was a lemon.

I have been a GM guy as long as I've been driving and I'll tell you that if I was treated this way years ago I would be driving something else. I am tired of waiting for a human to contact me to try to get help on this so I will contact the dealer and see if the store manager has any options or if I need to go to the Dodge dealer a mile from them and see if they may have better customer service. My dealer told me that they have not had this fan issue yet but I have talked to other Chevy dealers and I am not the only one to go through this. I am only writing this review because GM has multiple records of me calling and requesting information and they just don't care. Good luck to anyone that have to deal with their senior advisors.

On one hand I do have a loaner even though I am out of warranty, on the other I do not have my customized truck I use to manage my ranch where we live, and my most recent rep is essentially telling me ‘we are in the driver’s seat and you can wait until we fix it or you can come get it’. No more “yes sir we understand and we are trying”. I guess they are tired of my frustration but after 150 days one would think they could fix their own product. I don’t think they will be able to figure it out if they haven’t by now and wonder what the process is for my truck? Will they buy it back or simply tell me to come pick it up and charge me for repairs and parts that did not work??? Not happy with GMC but I guess they are doing what they can, which is not resulting in a successful repair of happy customer. :(

People that own or invest in this multi billion dollar company/industry don’t give a damn about those who spend their hard earned money on your so called product to make you wealthy. We get stuck spending it in high maintenance fees to have a mechanic fix your screw ups. I am truly disgusted by saying I actually ever thought owning your product would be a good investment for me. How can you people in your fancy suits (made from someone out of this country) sit and not help the little guy who helped you get to where you are today! With this being said I hope all of you make the right choices and have a blessed and healthy day!

Tony ** Jennings Florida

6. Monday came, no call. Tuesday came, no call. Wednesday came, no call. Thursday came, no call. Friday came, and I finally called to get the run around and a man said he THINKS I was okay. NO ONE EVER CALLED to follow up. It literally took 2 1/2 weeks for a confirmation letter. 7. I Noticed $300 accessory fee added to my sales price. 8. Received denial letter from the dealership not a finance co, that said I was denied for multiple accts in delinquency. That is inaccurate info, as I have no delinquencies at all, and would not have a FICO score of 803 if there were such. (see attached w/ score), yet I was APPROVED by VYSTAR at their best rate for used cars

8. A so-called Customer Exp Mgr ** emailed and said some words followed by A HAND WASH for my troubles. Wow! That was very gracious. Never Again! The hallmark of a disorganized company is that they never finish what they start. Thus, me having to call over and over to get my status and no one could give me a definitive answer. If you like being both confused and getting the runaround - OR - a free hand-wash, choose this place. "I hate to break the suspense to you, but if I ran the joint, I would offer more than a hand-wash!" PLEEZ, Mr. **, that added about a GALLON of HIGH OCTANE FUEL to the FIRE. I even went as far as to share w/Mr. ** that my dissatisfaction with the dealership was too far gone and I have told over 15 people. No one cares, yet they talk like they do. P.S. Credit score is 803. As a woman, I truly hate having to give a negative review on any company, but this company deserves it.

So after 4 times they had my truck it finally dropped. Took close to 5 months to get a new tailgate after that and I've been back 3 times because of the paint job on it and tailgate being loose. While all that crap was going on I started to have transmission problems and it's been to the dealer many many times and still to this very day it's still not fixed. Then at 4000 km the steering column locked up on me and they had to put a new column in and the speakers on the passenger side of the truck went all ** on me. I've either called or been to the dealership every week since I own this truck this truck has been nothing but a nightmare.

I tried to plead my case and to get gm to buy the truck off me and put me in something else BC the truck is a LEMON. The only thing they would do is give me 2000$ towards a trade in so they expect me to lose my ** on the trade in and Pay more monthly for a plain Jane p.o.s I never in my life had such piss poor service than gm and the dealer. I will NEVER in my lifetime own another gm product. I will go buy a Ford or a Dodge before I'll even think about gm piss poor trucks... Before you buy a truck from gm I recommend take the time and read all the review. The only review I noticed that have 5 stars is the people who only owned the truck for couple weeks to a month. Steer away from GMC or Chevy. Don't make the same mistake I did.

One pissed off GMC truck owner

After several exchanges with Victoria, nothing has been resolved. Victoria has assured me of several updates and working on the case, but has not been able to deliver for this vehicle. At this point, I've explained my discomfort with the vehicle due to the variety of safety recalls and safety features that have gone awry. I've explained I would like a comparable vehicle or a resolution that would restore my faith in a vehicle that seems to have had a bad run. Nothing has been done.

Few days later they get back to me and tell me, "Sorry but we can only pay to January 6th." This made no sense at all as I explained you never called me to tell me I had to return the truck by a certain date and I had to travel from New York to Illinois. This all could of been avoided if they could of just got my parts on time but now I have to pay around 500$ or more out of my pocket. I am now going to sell my 2019 GMC Sierra 1500 Denali pickup and never buy another GM product after this. To top it off GM has recalls and a major one is you lose brakes. So far it's happen to me twice luckily I'm not a idiot and caught it in time before I would crash. I turned truck off and back on and it went away. But all in all I'm pissed and sure am not dealing with GM anymore.

From here, I can’t even begin to describe the frustration I have felt. I have gone round for round with Tori regarding what to do, what’s going on and what to even think regarding our thumping with the truck. A civil engineer was sent to the dealership, a ton of sealant was applied and it is still thumping! (NO surprise there). Tori calls every 2 to 3 days to tell me that there is no update regarding our claim. There is an “Internal Resource Team” that apparently has not responded to her since the beginning of January. I have even called the service advisor at the local dealership and she seems to know more about our claim than the Senior Advisor assigned to our case.

We are extremely frustrated and just want this to be over. We want our money back for the lemon that was manufactured by GM. We want to move on and not have to deal with the constant frustration with GM, Tori and the 2019 Chevy Silverado sitting in our yard. We have to make our payments while we do not feel safe driving this vehicle and have made that extremely clear. When will we get the answers?

The dealership escalated parts with GM as unavailable on October 31st, however after not being able to receive an ETA, I reached out to GM directly to escalate this concern on December 3rd. December 5th was able to speak to my case worker who reached out to the dealership on the same day. December 10th, I was finally provided an update from my case worker but only confirming all the details I already knew; My parts are unavailable, escalation has been file by dealership, and they would be sent when they are available (no ETA). The only detail he provided me that I wasn’t aware of was GM wasn’t the point of contact, my dealership was and there was nothing more GM could do. My case worker was unsympathetic in every conversation we’ve had, only re-iterating the whole country has been impacted by the "GM strike".

I then emailed the CEO of Chevrolet, Mary Barra, on December 10th, in which I received another case work. After patiently waiting, finally received a call December 15th from my new case worker. This one was worst than the last in regards to customer service. Saying the same thing as the last case worker about the GM strike and parts not available, only worse, she kept insisting my case first escalated on December 10th. I’m sure you can imagine how far my frustration had gone by this point. I requested to speak to her manager since it was obvious she was only performing the same actions as the last case worker, only more poorly. I was given a 24-48 hour turn around. Finally, December 22, got a call from her manager and again got nowhere, no update. Today is December 29 and GM still has no update on parts for my vehicle yet they are still pushing the same vehicles to production.

This is my second Duramax diesel, first was a 2003, which I experienced 8 different occasions replacing injectors at GM's dealership. Each glow plug was replaced at least once. One blew out the head the second time, had to leave a trailer along side the road and had to be towed in. Final blow, check engine light came on, dealership said injector pump going out. Traded in for 2012, which has been as much expensive and troublesome as the 2003. GOODBYE, GMC!!!

In Dec. 2nd, my mechanic got in touch with the dealership and was told that nothing was received. Furthermore, the mechanic just told me that another Chevy was towed to the workshop for the same problem. This issue has greatly affected our daily life during the past five weeks. It is very frustrating to not even know when the part will be received and the car could be fixed. I am talking with the bank now trying to get a loan to buy car so my wife can go to work on her own. I hope no one will go through the same experience and I don't recommend buy any of GM product due to their poor quality and customer service practice.

I called General Motors after a complaint/claim was filed and spoke to, a Senior Advisor of Customer assistance. She claimed even though they came to that resolution they have no idea how the body shop is going to fix it, they don't know how or even if they are going to fix the bed liner. I was told nobody at customer service knows anything about the construction of the vehicle because they do not have the technical training for that. I asked to give me to someone who did have that technical training to answer my questions regarding the bed material, the patch if it's a weld, etc and I was told there is no one that could help me. I was also told there was no management above the Senior Advisor, my response was "you don't have a boss" to which she replied, "yes I have a boss" so I asked to speak with him/her and apparently her boss, the head of the customer assistance branch of General Motors does not talk to customers.

The Senior Advisor said GM only will replace the bed if it has multiple defects. When I said It is going to look like it has been patched and then this was the last straw she actually said "Well, like I told your son if it doesn't look good, he could replace the truck bed and pay for it on his own". THE TRUCK WAS $48,000, IT IS 6 MONTHS OLD, HAS 8,000 MILES AND GM SUGGESTS THE CUSTOMER SHOULD PAY FOR A REPLACEMENT OF A GENERAL MOTORS DEFECT?? At the end of the conversation GMs final resolution was a patch and that the work would be under warranty for 12 month and if it didn't look like new the customer could pay for the replacement.

My questions are:

4. Why would it ever be acceptable for your a "Senior Advisor" in customer service to suggest more than once that if the patch for a factory defect decreases value or negatively affects the aesthetics of the new vehicle then the customer could pay for it.

I have owned 10 General Motors vehicles in my life some trucks, some cars, suv. I guarantee you I will NEVER buy another GM product, my kids and family will never buy a gm product, I am disgusted they will not stand behind their product or the quality of their product. We asked GM replace the bed not the vehicle and they won't even replace the FACTORY installed liner. General Motors is a disgrace to Made in the USA products.

Immediately after seeing that display, I experienced major engine failure and other mechanical problems. This happened without warning. My car was towed to Ourisman Chevy and they said that the engine needed to be replaced. The Chevy Impala only had 78,000 miles and it needed a new engine. My warranty plan paid for the engine to be replaced.

Fast forward November 11, 2019. I'm coming from visiting my mother. My Chevy is riding smooth, no problems. Then suddenly without warning, my check engine light begins flashing, the motor starts rumbling and losing power, and the display says SERVICE STABILITRAK - SERVICE TRACTION CONTROL. The same problem from 2013 happened again. Plus my Onstar daignostic report confirmed the same problems.

The next day I'm at the dealership, Ourisman Chevy, and after hours of diagnosing my car they bring me to the back of the shop, and the mechanic working on my car shows and tell me that my pistons were misfiring thousands of times and that the camshaft was damaged. He said there was no way to repair the damage and that the engine would have to be replaced. The service tech then tells me that it's only going to cost $4,500 plus other expenses to get my Chevy back on the road. My car had 126,014 miles on the odometer.

I want to say that my extended warranty company at the time replaced my engine with an engine that had 38,000 miles on it, and my car had 78,000 miles when the engine went bad in 2013. This means that the second engine only lasted for a little more than 48,000 miles. I want to also add that my neighbor and co-worker also owned the same Chevy, same year, and the also experienced the same exact problem with the rack & pinion, acuator valves and ultimately the STABILITRAK SYSTEM failing thereby causing all 3 of us disappointment in this product. My co-worker stated that his car had 126,000 miles when his STABILITRAK SYSTEM and other problems occurred. My neighbor and co-worker had to replace their Chevy's too.

On November 11, 2019 when my Chevy Impala died for the second time with the same problem, I did not have an extended warranty. I will never purchase another Chevy product. I am terribly disappointed, and I hope that they read this review. I also hope that they have corrected the STABILITRAK SYSTEM on the newer Chevy Impala's.

Me paying my car note has nothing to do with me being inconvenienced over a product that I bought from YOU! They are telling me the dealership has to process my reimbursement because it will move a lot faster, however I got my car back mid December, it is almost February and I am still dealing with this and haven't received anything! I am very dissatisfied with GM's customer service and the way they treat their customers! I will never purchase another GM car and I definitely won't be referring any one to either! I have a cousin who experienced some of the same issues with Dodge and her experience was smooth sailing!

Original Review: I purchased a 2019 Chevy Camaro in June 2019 due to a car accident and my previous car being totaled which was a Dodge (Challenger). I had the Camaro for 90 days then had to put it in the shop due to safety issues! Passenger Airbag broken! This is a brand new car in which I should not be experiencing these type of problems. My car has been in the shop for almost 2 months now due to GM being on strike and the part to fix my car has not been available and no one can tell me when. I was told GM would not give me a new car but would compensate me once the problem is fixed! **! I'm having to pay a car note for a BRAND NEW CAR that I can't even enjoy! VERY UPSETTING! I'm totally dissatisfied with GM and I wish I never purchased this car! Should've just stuck with DODGE!

At 61k miles my air conditioner stopped. This however was not under warranty due wasn’t a major component. Another $600. Ok and it worked half the time, took back to dealer and their response was, "We cannot figure it out...." Let’s move forward. 83k. Again went in for in inspection and tie rods again were bad another $800. Ok.... this time GM changed them from aluminum to steel telling me they had a new design (even though I had to pay).

Ok this time I had maybe they were fixed and this would be it with my tie rods. Let’s fast-forward to 110,000 miles my truck beginning to act weird during takeoff. Take to dealership to find out that my transmission needed replaced. I had bought and the vehicle in 2016 and was told and also my contract that the truck would have 100,000 mile powertrain warranty. GMC only offered me 10% to help repair.

So I ended up paying $4,234. I was completely Suprised with them. I was confused. They said my CPO warranty started in 2013 but my truck was model year 2014. I had a good friend living in Texas at this time who had a 2016 Chevy Tahoe with 92,000 miles on this. We have been friends since kindergarten which is over 30 years and Always Drove Chevys. His transmission was also bad and needs replaced. Shortly after getting the transmission fixed I took my vehicle to another dealership and hearing squeaking sounds while I was out of town. Guess what? Ball joints and tie rods. This time $1300. I have owned 47 GMC trucks my entire life. My personal company fleet were and I use the word were GMCs (will no longer will be).

I have my old Denali 2004 original engine and transmission with 240k (absolutely best truck) and never had issues. After all this I decided to call GM corporate. Obviously they can see my history with them and they can see that I’ve had a lot of complaints with this truck. They did nothing to help me or my buddy who I might also add are both veterans and take the absolute best care of our trucks... I’ve always enjoyed my GM products and I’ve always been a loyal customer. In 30 years I’ve never asked for anything from them but when I felt their product had some issues I feel like they should’ve stood behind Us and their product a little more.

The more I looked into the GM products I realized the company has really gone downhill. I will no longer buy their product or support them in any way possible. There are a lot of people I have talked to feel a same way I do. When you’re close plants down also and your CEO is making 22 million a year there is a major problem. Shame on you GM.

The truck is worthless and don’t let either parties get you like they got me! It’s absurd that they can get away with what they are doing! Just a heads up for anyone purchasing a new GM lookout for the undercarriage rust because the service bulletin is only available to the service department who doesn’t give a darn about anything but the sale and getting over on the consumer! I am not done with these folks!

The SUV only had 98,000 miles, but unfortunately for me the clock started on the 7 years the day it was put in the showroom, and not the day I bought it. I reached out to GM and was informed the best they would offer me is 10 percent off the repair work. In the meantime I looked up my issue, and found GM had agreed to settle a lawsuit dealing with this issue, but the suit had not been finalized as of my complaint 10/7/2019. It's, shameful that a company as big as GM, who touts its reputation on producing top notch cars/SUVs and providing excellent customer service, would basically say 10 percent is the best I can do, when there is an outstanding lawsuit. Way to go GMs, you should be proud of yourselves.

Most recently I picked up on a issue the Equinox has had since the current version came out in 2010 and GM has never addressed it at the manufacturing level. The inner door seams on all four doors have rusted. Bulletin# 15136. Unfortunate I didn't notice the issue until 62 so paid out of pocket for repair. Outside of these issues there are other know issues that I have not experienced. And outside of regular maintenance and the issues I have mentioned. It is a good all around SUV that can be purchased at a more affordable price than most competitors. Also if safety is a concern. The equinox is one of the best at a 4 out of 5 stars. P.S. GM does not supports their product long term adequately enough.

I researched the internet and found that many people have had the same issue. Those that still had a warranty were able to get them replaced but those that reported it after the warranty period were denied. Carla with GMC warranty was very rude and disrespectful. I asked to speak to management or another person and she stated rudely "I am the final decision." Is this really how you treat your customers? While fighting this issue my gear shifter went out in my vehicle. This vehicle has more issues than my Toyota ever had with 75,000 miles on it! I do not recommend the 2017 Arcadia Denali to anyone.

I called GM customer relations and advised them of this but 2 weeks after all the back and forth no one to this day has resolved anything. I'm still being asked to pay my normal monthly truck payment and no one is even hearing my main concern which is if such a new vehicle (2017) needs a transmission it has to be a faulty transmission in the vehicle all along. I kept up with my oil changes, the vehicle never had any accidents or off the market parts placed on it.

Dealership did everything they could - no issues with them! They even submitted a request for GM to buy the truck back. GM said no and they wanted to waste more time working on it. I ended up trading it in before it ran someone over. Now GM says you don't own it any more so we won't help with any cost... GM DID NOTHING during the 8 months it was in the shop. Why start now. I was told every step GM is here for you. NOPE! all I got was, "we're sorry," and "we will get back to you". 1 week, 2 weeks later nothing!!! "We will get you free oil changes". Nope! Never completed a thing they said they would. If I could give -1 star I would!

With no answers from the dealer we were told it might be best to trade it in. After only 11 months of ownership we traded it in on a 2015 Yukon Denali thinking different drivetrain and suspension would be better. Boy were we wrong. The first week having the Yukon my transmission began slipping. The dealership went ahead and replaced the converter. A few weeks later it was raining severely so I decided to take my son to school. I ran outside and jumped into the Yukon only to find water dripping out from around my sun visor. I took a video of it and took it to the dealer. A few weeks later my transmission began jerking so back to the dealer only to be told I need a new transmission. A month later around 22,000 miles suddenly the Yukon begins having the same exact highway vibrations between 65-80 on the interstate. At this point I'm exhausted and literally broken. All I wanted was a reliable vehicle that my family could travel in and enjoy.

At this point we begin looking into other vehicles and considering a 3/4 ton diesel truck because they last right? But wait... We go to a dealership and look at trucks. They evaluate my trade in and that's when I almost passed out. At that time my trade value on my Yukon was I believe 48,000 give or take. I was offered (are you sitting down?) $25,000. Yes you read that right. I'm going to quote the sales manager... "Wholesalers are now aware of the major issues GM is having with their trucks and SUVs and many are scared to buy them so they are only going to offer half of the trade value." I sank. I then panicked. Was I going to be stuck with this vehicle that we can't utilize? I tried other dealerships and no help. Finally I went back to a GM dealership and called them about a diesel. They gave me fair trade for my Yukon so I traded it in on a brand new 2018 GMC 2500HD Denali.

I drove out of state to pick it up only to leave in my new truck and feel a Vibration on the interstate. At first I thought it was just me being paranoid so I gave it a couple days. Sure enough it became worse. Highway vibration between 70-85 mph. It has now been almost 2 years and I am still fighting. My truck still vibrates and will shake you so severely that you cannot ride in it for long distances. My transmission clunks and slips. It constantly stays in regen mode cutting my fuel mileage in half making it almost impossible to even afford to drive daily in town. Both of my power mirrors malfunction. My AC has already molded and mildewed causing me to get sick. My local dealership has already lied to me trying to blame my tires, they have tried to say I had a bent rim when I didn't (I took it to the dealer I bought it from and the rim was fine) and I've been told my tires were bad and then they were good.

I have been told "you're a small girl driving a big truck, you'll get use to it." I had a technician tell me that since it's a heavy duty truck it should have a load on it to make it ride better. Well, we hauled a trailer with a car on it and the vibration was still there. For over 2 years I never said anything to anyone other than attempting to work with the dealership and techs. I've been nothing but polite and respectful only to be continuously lied to and pushed aside. The fact that there are thousands of other owners out there experiencing the same Vibration and getting the same treatment is only more proof that GM has a problem and will not acknowledge it nor help the loyal consumers that trusted them and their product. So much for GM standing behind their product. Instead they attempt to sweep the issues under the rug so to speak and leave their consumers begging for help and answers.

I have not only lost thousands of dollars. I have lost time and sleep. I'm tired of living in a constant state of anxiety constantly worrying if I'm going to be stuck with a vehicle that I owe too much on to trade in and can't sell. A vehicle that I can't take my son on vacation in. Shame on you GM for doing this. Shame on you for turning your backs to thousands of loyal and faithful clientele that made you what you are. I hope the truth comes out and I hope GM makes it right.

Now my car sounds abnormal and my husband took in to the same GM dealer and was told that my Timing Change would need to eventually be changed ($1500). I contacted GM, spoke with Renee and was told, "Due to the age of your car, there's nothing we can do". All this despite the low mileage on my car. I've been a long-standing GM buyer and will no longer buy any GM product. Since she wouldn't even listen to what I had to say, all she said was that, "I will report it, but there's nothing we can do."

Took it back to dealer who said it was needed. They informed me that they had to take vehicle, and that the other dealer called it wrong. Incompetent mechanics/and putting UNSAFE VEHICLES on road, tire issues? Not acceptable. I will be speaking to an Attorney. I don't want this vehicle and I will take measures, No one forces me to take a used car, sold as new, but work already has to be done! This fix will only last till warranty is up, and then all cost to me! I don't trust anything coming from GMC. Mechanic put me back in the road with a false safety report! 2 different invoices!? Wow.

My car died again while coming through a intersection and the P0341 has come up and been replaced four times since February 2019. This car is a danger and I am forced to drive it when it runs as I have so much money invested I can't afford a new one. I have also replaced the throttle body and just about every sensor under the hood including spark plugs and battery and car is still acting up. Why are they not helping us. Someone is going to get killed. It stalls suddenly and with little to no warning. I am terrified to transport my kids in this car. Please help us…

I even emailed Yvette Ibarra who is the CEO of GM and she didn't do a thing either so goes show you why then clowns went filed for government assistance. That's because they aren't worth a crap. They can all rot in hell as far as I'm concerned. I have no sympathy for them clowns so whatever you do dont buy a GM vehicle because the moment you have a problem like I did they will blow you off 100%.

Who knew that a roof was not water tight and cannot be allowed to get dirt or seed pods on it or it might leak. My dealer has stepped up to handle it but not GM as of yet. I have call my 2nd level customer service rep 12 times over 24 hrs and just get voicemail saying my call is important and they will call me back asap. GM has 2 things broken, 1 is obviously a poorly designed sun roof, the other is something you can only laughably call customer service.

Even the dealer has no luck requesting the release of the part and GM customer service says I have to work through the dealer to get the part released because once it has shipped from GM, GM is no longer responsible for it, even though, according to my local dealer, this warehouse 75 is the GM centralized distribution center. I am now waiting on a supervisor from GM customer service to call me back. 24 to 48 hours although in the meantime I am stuck driving on a cracked GM rim that could go out at any time. Being a GM owner all my adult life, this has me frustrated and has developed a true regret in standing by GM all these years. General Motors, you have lost a long term supporter.

This is the case with ours and with a $5400 price tag to replace the transmission. We complained that since this is 2019 and it's a 2014 with 59,000 miles shouldn't it be covered under the 5 year/100,000 mile powertrain warranty. They advised it was out of the 5 years by 7 months from the "in-service" date. They did offer a 30% discount but we still felt this was way too much to pay for a transmission.

We decided to take to a transmission shop for repair. The price ended up being the same as what the discounted price would be from the dealer. I contacted GM and was told that they wouldn't work with me on this since the repairs weren't being done at a dealer. By the time that we discussed, it was too late to stop the repairs at the transmission shop. I was disgusted that GM wouldn't stand behind a vehicle with less than 60,000 miles with transmission failure and only 5 years old. This vehicle has not been abused or neglected in service. I am ready to say that we will no longer consider GM vehicles as possible options when we replace this or any of our other vehicles, even though we have been lifetime GM fans/owners.

A few days later I had my wife bring it back and the code was for the timing chain! Dealer had no choice but to replace it being as I had it in writing although they act like they did us a favor...Apparently they changed the chains and never bothered changing the oil which had bits and pieces of debris from failing pieces in it. Not even 4,500 miles after purchasing the engine seized without any warning with my wife and 4 kids in the car on our way home.

GM denied any responsibility and only went to the shop to try and find reasons as to why they wouldn't help. The service manager told me the motor failed because I didn't change the oil. Mind you, when replacing the chain the dealer should have changed the oil and didn't... Even still, the manual says to change it according to the light or if it has gone 1 year. Neither situations occurred. The oil life was still at 74%. I ended up paying $6500 out of pocket to have the motor replaced.

Then a fuel injector fails and renders the vehicle un-drivable 4 miles after getting a new motor. Then the A/C stopped working. Only hot air. Dealer tells me its probably the evaporator which is behind the dash and is another few thousand to fix! After some diagnostic and research I found it to be the blend door actuator, a $50 piece and 30 minutes of my time. Huge difference and I'm not the GM mechanic... THEN a coil pack goes bad. Need to remove the intake plenum to get to it. Another $330. Few days later, CEL AGAIN! Now its the catalytic converter and the dealer wants THOUSANDS to fix! The rear wiper stopped working, had to replace 2 front speakers. Since the purchase, I have spent just as much money fixing it as the vehicle cost me.

GM takes no responsibility since I refused the "extended warranty" through some 3rd party company which I've dealt with before and denied every claim submitted. It's a joke. GM and Chevrolet should be ashamed as a company with these products representing them. Ive owned 17 cars in my time and this is by far the WORST vehicle I have every purchased. Worse than my BMW 745Li which is one of its most problematic vehicles!

I will NEVER purchase another Chevy and will recommend any and everyone to do the same. They produce junk vehicles with junk parts and force the consumer to pay for their cut corners! While enduring all of these issues I've done a lot of research and come to the conclusion that most people who own these vehicles experience these problems which SHOULD lead to a class action suit. Even the re-manufacturing company where I purchased my motor said that motor is their top seller. They move more of those 3.6L v6 motors for GM than all others combined!

After deep thought and discussion, I declined to trade down to a 4 door sedan with higher payment and authorized cylinder 2 and 4 to be repaired only. November 28, 2018 the repairs authorized was implemented and paid in full. March 3, 2019 my vehicle began to misfire again. I had the code pulled and found that the misfire was on cylinder 2; one of the same cylinders that Leith repaired November 28, 2018. March 4, 2019 I contacted Ryan ** to discuss the issue and to find out if the parts were refurbished that was put on the cylinders because it did not last.

Ryan ** stated they were not refurbished parts, but that they could have been bad. He stated that I could bring the vehicle back to them and they would repair it. I refused to put the vehicle under additional stress to drive over an hour and a half for to have the repairs done again. Ryan stated being that the repairs were under warranty; I could go to any GM dealership to have it repaired that was closest to me. I called three GM dealerships in my area: David Westcott Buick/GMC in Burlington, NC; Flow Buick GMC of Greensboro, NC; and Bill Black Chevrolet of Greensboro, NC. All were busy and stated that they would have to keep the vehicle for at least three days and did not have a loaner available for me to drive to get back and forth to work. So, my only other option was to purchase the parts and have the vehicle repaired by another mechanic.

March 7, 2019, I purchased the parts and instructed the mechanic to save the engine ignition coil and spark plug on cylinder 2 so that I could take it back to the dealership. The mechanic repaired what I asked and gave me back the coil and spark plug. To my surprise it was not a Bosch coil. It was an aftermarket part that did not match the invoice. April 10, 2019 I changed cylinder 4 coil and spark plug. I asked the mechanic to again give me back the coil and spark plug. To my surprise cylinder 4 coil was aftermarket as well.

April 19, 2019, I took the parts back to Leith Buick GMC. I spoke with Ryan ** about the issue. Ryan ** denied that that they put the parts on the vehicle. He stated that I did not know and they could have come off of cylinder 3 and 5. He berated me with questions on what side of the engine it came off of, left or right. He said the parts they use are Bosch and showed me one as an example, pointing out the difference in the part. That the parts they use have part numbers and the part that I brought back did not. He would not listen to me at all.

He kept saying that because I took the vehicle to someone else for repair there was nothing that they could do. I reminded him of our conversation March 4, 2019 and that I tried to do what he said and enlightened him of the outcome from it. He also stated that maybe I brought the parts to him. I told him that I did not bring the parts to them and the only parts that I took to them that they did not put on was the intake cover gasket.

Ryan was still not willing to listen to me. He claimed I hollered at him, which I did not. My voice became firmer because he was still insinuating sublimely that I was lying about the parts. I was merely trying to get my point across to him and was getting frustrated because he was not listening to me and insinuating that I was telling an untruth. I told him that I was not a mechanic but I knew what I purchased and had repaired. I told him that I was not going to drive over and hour and a half for a lie. I told him that those were the parts they put on that was taken off and that I wanted a refund.

At this point, Ryan ** took the parts from his desk and placed them outside his door onto the sidewalk and told me to get out of his office. I told him that I would leave his office, and he sat back down in his chair. I told him before leaving that he knew they put those parts on my car and that they were no good. He then got up and walked away. I told him that I was going to have an investigation in their place of business to look at their records as he was walking away and then went outside to retrieve the parts placed on the sidewalk. I went back inside the dealership to find Ryan **. He was standing at a window to the billing office. I let him know that I was going to send the parts to the CEO of GM. 4/26/2019, Mailed failed equipment taken off of cylinder #2 and #4 to CEO, Mary Barr of GM. 5/6/2019, Spoke to Matt with GM Executive Office. He confirmed receipt of packaging and letter. He took down all details.

5/8/2019, Spoke to Matt again with GM Executive Office. He stated he spoke with the service manager at Leith and the service manager assured him that they only use GM approved parts. The service manager stated that I was shown the parts they use. He stated because I did not take the vehicle back to them it could not be verified by GM that that they actually did it. He stated due to the age and mileage of the vehicle a loaner would not have been made available to me to drive. He stated that because the vehicle had previous owners that the parts could have been put on by them. So from all of the facts Leith Buick GMC of Wendell NC was not going to refund my money. I was told that if I had called the 800 number that maybe they could have worked something out. Matt also stated that they would have everything on file if it something more should come of this and that he would now consider the case closed.

Matt with GM Executive Office, sided with Leith, their authorized dealership and basically said in not too many words that I was telling an untruth as well. Leith billed me for parts they claim they put on but never did. The parts that came off did not have the part numbers stated on the invoice. In closing, I am highly upset regarding the way I was treated and for the blatant disrespect shown by Ryan **. I feel if I had been a man of any race or a ** woman, he would have shown more respect, patience and listened to me. He would not have insinuated sublimely that I was lying. He would have immediately taken action to resolve the issue and apologized for the error.

But because I am a ** woman, he felt he could disrespect me, talk to me any kind of way and sublimely call me a liar. As much as I like my Buick, I have decided to trade it for another make and model, namely their competition. I will not patronize a company that treats their consumers that way and call them liars sublimely.

Ownership was transferred to us when my father-in-law was diagnosed with dementia and could no longer drive. As second owners we were never informed there is a special warranty covering this exact issue. The car has overheated for us multiple times. We've spent over $1,000 trying to get this issue fixed. GM refuses to reimburse us and cannot seem to give a reasonable explanation as to why the dealership (Muzi Chevy in Needham, MA) never notified us of this special warranty even though we brought the car back there ourselves for this very issue - GM never notified us of this special warranty either. Terrible experience - terrible car. We will NEVER buy another GM vehicle.

General Motors has denied the claim made by the dealership, they are not taking accountability for their faulty vehicle and supporting us the consumer who has trusted them to produce a high quality product worth the large investment we made. I am beyond disappointed in General Motors and the poor customer service we have received from them. This issue is 100% a manufacture defect, we did not cause this issue to occurs and now we are stuck with the cost of the repair and breathing in the mold which is a hazard to myself and 3 young kids' health. I am appalled at the lack of support from General Motors. I bought a Cadillac expecting a high quality product and high quality customer service which is not at all what we have received. I am truly disappointed.

This is an attempt to put the responsibility on us. They even had the nerve to suggest we must have left the windows down in the middle of winter in Washington! Or that my husband left his wet swim trunks ??? (again, winter in Washington!) in the backseat of his commuter car! That did not happen. This is the WORST customer service I have ever experienced. We have been loyal GM customers.

I own a GMC Yukon and were in the market for a Sierra pickup, but will never buy another vehicle from them and will not be able to recommend in the future like I have in the past. Instead I will tell people our horror story. GM should be ashamed! This is why companies like Amazon are thriving - because they take care of their customers. Maybe other companies should take notice before they're obsolete.

Since I was out of warranty by mileage GM refused to help cover the cost ($5,000 just for the engine and $2,400 service and labor), and that the best thing that could be offered was what the dealership offered which was $300 off, and a $250 mail and rebate! When I asked to speak to someone above a Senior advisor, they told me that no one is able to talk to a district manager, or regional manager since they're traveling to dealerships all the time and don't have time to talk. So I just had to swallow the fact that I had to pay $7,400 out of pocket.

I love my car, and when I got my car back I was so happy! BUT... I am fearful that as I continue to drive this car, or a GM product I am setting myself up for another massive expense. I will not be speaking highly of GM products and I will never be purchasing a GM product ever again. This is a large large large Corporation, and I did not go to customer service with a car that had 100,000+ miles or with a car that was 5+years old. I came to you with a 2-year-old car and with less than 65,000 miles on it and received no help, or even met half way! If anyone is looking for advice or on the fence about making a purchase of a GM car Do not go through with it.

The dealership know I was moving as they had sorted out all the transfers and taxes for my car to be registered.. When I got to Florida and went to a dealership there, NOT ONE OF THE EXTRAS I WAS SOLD could be used there, Balise knew this and never said a word. They just took my money. I called to get my money for this back and I was told by, Chevy that they can't do anything, General Motors can't do anything and the dealership won't do anything, they also added a wheel and tire packed into my agreement that also isn't honored anywhere, but even though they knew I would never use it I can't get my $1400 back.

I've had so many issues with all 3 divisions that I'd never advise anyone to buy from them, as soon as they have your name on the dotted line you are just another monthly payment. Nothing more. So I've got scratches on my car, I have a camaro that doesn't have a certain module in it, which is installed at factory fit, that will control any electrical upgrades and I have packages sold to me that I can never use.. I was told tough luck basically from all 3, and the dealership told me I should have checked to see if the module was actually fitted in the car.. Who asks that??? It should be there according to the GM website when I ordered an extra light kit, it fits my car, it took another Chevy dealership 6 weeks of trying to make it fit, to tell me the module isn't in my car so it will never work.. The service is absolutely horrendous for all 3 of the above companies. You would expect better, from chevy and GM, you expect lies from a dealership, but not like this.

GM handled my complaint poorly and has taken weeks to get back to me and said they will not offer reimbursement because it was my fault I had ethanol in my tank and I can only use unleaded fuel. So I told them that I have only used unleaded fuel and the owner manual only states you can not use E85 of flex fuel which is common sense. So after all these weeks they refuse to help and shut me up by throwing me a $100 service certificate that I can only use all at once. So I’m out several hundred dollars on a brand new car. On top of that my fuel economy in my car is so poor now that I got it back from the dealer and I never had this issue prior to taking it in for service. Now I’m stuck with a Brand new car that they messed up. Never buy Gm cars again and they could care less about their customers.

Next day he calls me and tells me it will be over $1400. But at this point they already changed the solenoids and that didn’t work. They misdiagnosed the problem. I tell them forget it and pick up my car. On the work order for the 1400 they have timing chain, gaskets and actuator. The same things they supposedly fixed a year ago. They still charged me $500 for the solenoids. Paid $500 for absolutely nothing and check engine lights still on. Nothing fixed for $500. I will be putting in a complaint through the state of Michigan. We actually have also talked to our cousin who is a lawyer. I feel like they took advantage of me because I am a woman. Also when I questioned him he hung up on me!

I also was working with ** of GM PH# 866-790-5600 EXT ** who was going along with Elk Grove Buick and was willing to be a go between but wasn't pushing the envelope then had the nerve to tell me today that at least we found the issue. No (I) with my persistence, Footwork, and money found the issue. She also told me the rental I'm forced to drive is not covered because it's not a GM vehicle and they only cover three days of rental even though it's taking more than three days to fix the vehicle. So I'm done with GM. They just Kicked a long time customer to the curb.

ZERO HELP from their staff. You have to contact them multiple times to actually receive a reply. Multiple emails to have someone call you back. They give you their number and extension but NEVER answer their calls. When they call you back if you are not available next to your phone, don't expect them to answer your call back even if it's seconds later. NEVER EVER BUYING A GM CAR EVER IN MY LIFE AGAIN. Guaranteed am also telling everyone I know the same. They are great as long as you are signing your cheques over for them, otherwise, NO ONE CARES for your safety or anything else. Am sure this review will also be insignificant to them, but at least if anyone wants to know the truth about them, they can read all the different opinions of real people before deciding.

The Traverse has had very similar problems with the timing chain which needs to be replaced (just as it happened with the Enclave). I just had the AC blower and a tire sensor replaced and was told by the mechanic that the timing chain would still be covered under warranty since the car has less than 120K miles so I went ahead and let them do the other repairs ($600 worth) only to find out that the timing chain ($3500) would not be covered under the warranty. The car is now losing power so I'm sure it won't last much longer. These cars are junk after a few years and each time I called Chevrolet Cares and they would do absolutely nothing to help.

Fast forward a year and 7 days and the chrome is peeling, and the tires won't hold air. I took them to a tire shop and they pull me into the garage to show me that the chrome is peeling off and corroding underneath where the tire seals. Clearly these wheels were refurbished and not prepped correctly. I contacted GMC multiple times and since I was 7 days out of warranty there was nothing they could do. Needless to say, I'll never purchase another GMC product again. It's sad when you spend so much on these trucks that they won't replace something so simple and go back on the company that refurbished the wheels.

It seems as if I’m using an extensive amount of brake pressure as this truck is very unpredictable and unsafe. At times it has stuttered where it felt like I had no power while traffic causing vehicles to almost hit me. I’ve been told by the service department that they could not duplicate the issue. These concerns are very serious and definitely unsafe. It’s a shame that GM has taken the stance to ignore these issues.

GM trucks are garbage. I know, I had three and now am down to two. I also have a Ford (great truck no problems), and Infinity 5.6V8 (which is Nissan - 2000% better truck than any of my GMs). The only decent GM truck out of 20 GM trucks I've owned over the last 20 years has been the 3500 Dually 7.4L gas (remove CC and replace with performance RV exhaust). I have to strip grounds on my Escalade every other week just to keep it from shutting off. The ground strap from block to firewall near the power brake booster was green and falling apart. I'm in FL, with no salt or corrosion. These trucks are slapped together with the lowest bidder supplying the parts.

With the way Nissan and Toyota are coming on with the full size (and diesels) I can't see GM having any future in the truck business. They need to stick with competing against Tesla with their Volt (which is twice the car as a Model 3 - and I'm an Elon fan). Dodge is coming on REAL strong with their interior. Never thought I'd look at a Dodge product until I saw their new RAM products. But GM... as soon as the rest of my GM fleet are done, I'll never buy another GM truck. Nope. They took the bailout. Ford didn't. They have problems and deny them. Other companies admit, fix, pay fine, fire people, and move on (Volkswagen and others). But not GM. It's the old school Detroit thinking... deny deny deny. That's why they are losing market share and their stock is garbage like their trucks. Ick, I can't wait to get rid of all mine.

They also stated that this is not a known issue (although I was told otherwise by GM service tech) and I should consider replacing the engine at a cost of $3900! GM will do NOTHING to assist in repair costs and will NEVER take responsibility for selling crap cars to who USE TO BE loyal owners. I guarantee you my next car in 5 months will be a Honda. Hey GM execs... I hope you go belly up and can't find a job and wind up on welfare as punishment for taking advantage of buyers who DEPEND on their car and the company they buy it from.

After they replaced the fuel injector they told me it wasn't working again. They then replaced the pushers, still wasn't working properly. After that they decided they needed to call the GM Engineers to figure it out. Once they were called they found out that the entire cylinder needed to be replaced. It took them 3 times putting it back together totaling 2 weeks without me having a vehicle to figure it out. I'm not even blaming the dealership because I can understand that things happen. My real problem is with GM themselves because I called them after this all happened to explain the situation.

I got in touch with a woman named Sandra. I was explaining to her that I should not be liable for the fuel injectors seeing as they obviously let go due to the issues that happened from the warrantied parts. She took almost two weeks to come to the conclusion that even though I did fuel injector cleaners with all my oil changes that it was still me that should be on the hook for all the repairs, even the fuel injectors that never needed to be replaced at all! I told her that I can even understand replacing the one that was bad, even though that it was done based on a poor diagnostics. In all reality had they fixed the problems in the motor first I would have never paid for the fuel injectors.

It seems to me that they brought up the fuel injectors first just so they could charge me for them and then say that there are other problems that need to be addressed. She wanted to give me a $100 Chevrolet service coupon! Really?! I now have a truck with an extensive amount of motor work done on it with 39,000 miles. This is how GM backs their vehicles? Disgusting, that is all I can say about my experience with GM to this point.

7/19/18 – I got a ride to the vehicle with hopes of it starting. Same thing happened. So, I reached out to my warranty company (CNAN) and was told that I can have the vehicle towed through their Roadside Assistance to a repair shop of my choice, and once an estimate was prepared, they would pay over the phone with a credit card. I had the vehicle towed to Quality Buick GMC in Alton, IL. 7/20/18 - Received a call from Quality that timing chain was busted, along with several other items, and engine was full of sludge. They stated I was still covered under GM Powertrain warranty and they submitted all of the information to GM, and got me a rental through Enterprise.

7/24/18 - Received a call from Quality stating that GM declined repairs, and now extended warranty company would not pay for the rental I had for days. I contacted GM and requested a supervisor to discuss options. Supervisor stated that they would review case and contact me within 2 days. With the vehicle having under 100,000 miles, she didn’t see any reason why they wouldn’t cover it. She asked where the vehicle was located and I started Quality Buick GM in Alton, after searching their database, she said they were not certified to do the repairs, and the vehicle would have to be towed to another location. She reached out to Jack ** in Wood River, and also as a courtesy, reached out to Chevy Roadside assistance to do a Dealer to Dealer transfer at no cost to me. I was very grateful for that.

She said the roadside assistance company would reach out to me within 20 minutes, and gave me a number to call if they did not. 45 minutes went by and I called Chevy Roadside Assistance to follow up on the transfer. Of course, they had no information, and was not eligible for the transfer. I contacted GM Warranty again, and they said she was not allowed to do that, and there was nothing they could do at that moment, and case was re-opened and pending investigation. Reached out to CNAC (extended warranty company) and Roadside Assistance wasn’t available with them either until 7 days from last time used.

Frustrated, I hang up, and look for other options online. I received a call from Allstate Ins. that they were attempting to pick up the vehicle, but there was a $300 balance with Quality Pontiac before vehicle could be transferred. They stated they were called out by Chevy Roadside Assistance, who just told me they had no information for transfer. So, I reached out to Quality for information on balance owed. They stated $100+ for opening up the engine, and the remaining balance was for the rental.

Also, vehicle would not be released until balance was paid. I explained to them that GM Warranty needed a Certified Dealer to estimate repairs, and they informed me they are a certified dealer. I called GM Warranty back to let them know what was going on, and they said the other person I talked to must be new, or not know what she is doing, because Quality is a certified dealer. I would only be getting charged more money by having another dealer open up the engine to do the estimate. I explained to them I would be leaving the vehicle at Quality, and gave them the contact info for the service department for investigation on repairs.

7/26/18 - Received a call from GM Warranty that repairs would not be covered due to it not being a manufacturer defect. That was their final answer. I spoke with 2 different service departments, Quality, and Jack ** and they stated there is no way the sludge in the engine could have been caused in the 10 months I’ve had the vehicle. Oil changes were always done on time, and I have proof of that. So, how it is that I now have a car with $6000+ damages, and a 14,000 balance on, $600 balance for rental + Quality doing estimate, and I’m responsible. I drive my car to make a living, and not only am I without a car, I’m now also without a job. I am beyond frustrated, and any advice on what to do would be greatly appreciated.

It took over 3 1/2 months for GM to even send anyone to look at it and it was after the insurance company had to threaten them. I went back to dealership, and was told that the car was still under factory warranty and they should have investigated it as soon as it happened. The GM investigator that did speak to me was rude and told me (3 months after the fire), "I am sure the car has been scrapped for metal by now"...which it had not been. He also said "Well we don't know that the car catching on fire was fault due to the motor"...and I replied "You wouldn't know cause you sent no one out."

On April 3, 2018 I emailed our insurance company and they said that GM would have a decision in 2 weeks. I have requested a status regularly and it has been 7 months with no response as in no call, email or letter from GM. All I asked was that they stand by their warranty. I understand that to GM this is a game of corporate bullying. They have no interest in providing a valid service to their customers. Their mission statement "We at GM make a strong commitment to our customers, employees, partners, and other important stakeholders". They continue to promote that they are guided by five principles including Safety and Quality first...Create Lifelong Customers. GM has demonstrated to me that they do not stand by their product or their mission. GM's only mission is to serve themselves at the expense of their customers. I will never buy a GM vehicle again.

The Cadillac leaked water from a rain storm into the rear seat and floor (where electrical wiring is stored) flooded it and fried wiring. This is a well known common problem and GM will do nothing. Drain tubes get clogged in the headliner (horrible design). It had the common timing chain and oil consumption problems. The Trailblazer has HVAC issues and many other electrical problems. The Corvette has had the transmission replaced twice and has a lot of electrical problems. The money we pay for the cars and then have to repair weekly is ridiculous. I am no longer a GM fan and will be looking for a better company to buy future vehicles from.

So again I wait. I decided to call today and check and the original guy is now on vacation and a different fella tells me they just got the paperwork from GM "today" and he will send it tomorrow and there's nothing I can do to speed it up. Needless to say it's difficult to purchase a vehicle from them or rather get a registration from them for the vehicle that you purchased. The whole inter-departmental finger pointing don't work for me and GM needs to get their "...." together on making these processes run smoother. I mean, I can't even legally drive a truck I bought almost a month ago because I don't have a registration, really?

Finally got it in yesterday, 3 years after purchase and they want $728 to replace a interface control module. Yes it's over the 2 year warranty period, so they are correct, but this is just too much. So much for customer loyalty. I have redeemed over $19,000 of the GM Card on new products and now I am cancelling and will never buy another GM product. Currently have over $3k credit on the card and can't use that to fix the navigation system either. This module also runs the ON-STAR system.

But I have had trouble with the WiFi and phone charger outlet. Not sure if it is only with my vehicle but have tried to get it fixed and was told I would have to take it to the manufacturer's dealership. I haven't done that because it was quite a bit of trouble and I didn't purchase it there. Also, since purchasing the car I have had some physical problems with my shoulders and lifting the back cargo door is a little difficult because it is so heavy. I am thinking about trading for a slightly smaller car that would be easier for me to handle.

It can fit five people. Usually it has two adults, three kids in car seats in truck. It's comfortable to take it in long rides most of the dang time. It does good in the rain as long as you check the air in tires. Check everything else before you go out and about... And we can open the back to sit or even camp out or to sit by fire or go to park or even go through drive in. We can open back and lay back to watch the movie at the drive in. We like it very much 'cause of the room and what it has. Love it in every way. Best truck I ever got.

I have had a new engine put in my car, my transmission has been repaired twice, rebuilt twice, and replaced once, among many other minor repairs. On May 11th, my vehicle broke down on the highway while I was on my way to my college graduation. I was stranded 3 hours from my home and 2 hours from my destination. It was towed to the Orange Park Chevrolet Dealership where it remained until today, June 6th for another transmission issue. A case was opened for me with the GM Business Resource Center and Daniel was my case manager.

After 1 week of my car being in the shop, I was presented with 2 offers. They would do an equal trade or buy my vehicle back. Of course there are calculations involved and I was told I would be charged a usage fee for the mileage that I have put on the vehicle, but Daniel could not know the figures yet. He asked me to fax both the service receipts for all of my repairs and my buyer’s agreement. I obliged and confirmed via VM that I had sent everything he had requested.

He then called me back a week later to ask if I had a chance to send the paperwork. Once I told him I had done so last week he said he must have overlooked it and confirmed her now had it in front of him and would calculate everything. He also requested a copy of my registration. I told him that my registration was located in my vehicle that was 3 hours away. I suggested we contact the dealership that it was at and have them fax it to him. He said he would call them.

The next day, the dealership called me to tell me my vehicle was ready for pickup and that they needed their loaner back. I was shocked, because I was under the impression that I would not be placed back into a faulty and dangerous vehicle. I called Daniel and could not get a hold of him, so I spoke to a supervisor. She told me I had to return the loaner and that my vehicle would still be eligible for repurchase, but that the entire process takes a few weeks. When I asked her what would happen if I break down again or crash during my 3 hour commute home, she said she would “cross her fingers and hope for the best”.

On Tuesday, June 5th, Daniel called me to tell me that the buyer’s agreement I sent him on May 24th did not match their system. He couldn’t tell me exactly what did not match, but that they need to get the paperwork from the dealership I purchased it from. Daniel and I got into a heated debate about him sending me to collect all types of paperwork, yet he wasn’t doing his part. He continued to talk over me and blame me because I had not gotten him the registration even though he knew I could not. I mentioned that I should get an attorney and we were disconnected.

I picked my vehicle up today, June 7th. Upon pickup, I realized my entire backseat, back floor, and trunk was full of mold. The dealership said I must have had a leak, but it is not their fault. They did add it to the comments on my repair order, but would not do anything about it. I had to drive home for 3 hours in the Florida heat with my windows down because the mold was burning my eyes, throat, and nose.

I called GM today, June 7th to request that the mold issue be notated on my case and I was informed that Daniel closed my case on June 6th because I have an attorney. I never once said I was being legally represented nor did I request or agree to the case closure. My case is currently in the legal dept. Why would it be closed? Also, why would a supervisor not call me back. Daniel and I cannot communicate effectively and a supervisor should have stepped in. Your employees shouldn’t speak or blame their customers as he did me. Especially when I have been more than accommodating to all of his requests. As I was on the phone with a GM rep, my engine light came back on. So now my car is again shifting hard, the engine light is back on, and my vehicle is molded out.

I have been requesting to speak to a supervisor in the legal department other than Daniel since Tuesday to no avail. This entire ordeal has been pure hell, from purchase to current. My car is in the shop on average, every 1k miles. The repairs have been in the thousands. I still have 35k miles of powertrain warranty. Wouldn’t it be a smarter business choice to just settle this case as they have already put more into my car than it is worth and will continue to have to repair anything powertrain related? As a corporation, why do they feel comfortable treating their customers this way?

My parents are going out of state this weekend for their grandson's high school graduation and are having to borrow a car to make the trip. GM has repeatedly proven that this is of no concern whatsoever to them and they have no intention of honoring their poorly designed product, even though there are hundreds if not thousands of complaints about the Acadia online with this exact same issue. GM will not stand by their product or honor the loyalty of their lifelong customers, yet whenever they are in financial troubles they expect our government dollars to step in and assist them and bail them out. If this auto was out of warranty 10,000 miles I could understand but it is only out of the warranty 116 miles and still only being offered a $100 oil change voucher is a slap in the face.

I proceeded to drive the vehicle a few miles and the vehicle stopped on me in the middle of a busy intersection and once again I received the same error message which read that, "This vehicle is unsafe to drive." I cannot believe that the technicians at Jim Causley GMC worked on this vehicle for a week and claimed that it was safe and road ready and yet again I am having the same mechanical issues.

The offer was for less than half of the vehicle's worth, and they refused to pay for the tow, road clean up (because the car melted to the street) and the storage fees totaling more than $3300.00 because they said it was our choice to have the vehicle towed and stored somewhere. (No one chooses to have their car go up into flames while they are driving it, and when it melts to the street you have no other option but to have it towed by police orders). We only did what we were told to do, and in the end we are paying the price. We are not even getting enough money to cover the cost of the storage so all that is having to be paid out of my pocket when I did not choose for my car to go up in flames. How is that right? I will never recommend GM to anyone, and I will always tell people not to buy GM due to how they do not take care of their customers.

So I call GM for assistance. UNBELIEVABLE how they will NOT help... at ALL! I will NEVER buy another GM product as long as I live! It is the absolute worst customer service to deal with. They do not care whatsoever. Once you are out of warranty, THAT'S IT! I have read so many complaints here and elsewhere. They are so true!! BUYERS BEWARE OF BUYING ANYTHING GM. If my truck is acting up with only 39,000 miles, GM is junk. YOU WILL GET NO ASSISTANCE FROM GM CUSTOMER SERVICE... AT ALL... PERIOD!

I googled GM issue with ac systems and omg it’s a known issue. There’s even a class action suit. So I call General Motors and the girl tries to contact Ferman Chevrolet and get no answer. A day later I call General Motors back and the girl tells me she has tried to call them seven times so she escalates the ticket to a senior advisor. It takes three days for the senior advisor to call me just to tell me “more or less” that there’s nothing they can do for me; it’s out of warranty. I finally had it fixed by an AC guy that was recommended to me by a friend. He found metal shavings throughout the entire system. For $1300 he has replace the entire system to make sure there was no parts that would have the metal shavings. I write this in hopes that something can be done for other customers with the same known issue.

Now door sounds like tin can closing when window down, not to mention the vibration it has that it didn't have before bad and when it does shift from park to reverse the whole truck jerks and whining sound, vibration in the accelerator pedal and shaking as if they adjusted the shift linkage wrong but service check was only for that a check $85 but something happened even if it were in the test drive and it was shifted improperly or ran too hard at high RPM. Now the tranny is worse than before. I needed it to hold out for a while but they did it in now. I'm screwed $4000. They say for new one because of tcc and say metal in tranny. But was still drivable. Now not so much, I contacted the service department they are refusing responsibility of doing anything and it is much much worse. Since I picked it up they claim they didn't do anything to the transmission. I didn't have problems shifting before. PLEASE HELP!!!

I was told to not worry about the damage to the previous vehicle and that they would pop out the door ding and take care of the scratches and that they didn't think I would receive a bill. I kept reiterating that this is very important to me as I did not have cash at the time to pay for other things. On top of this we asked about the GMC family discount as to whether it would still apply to us because my grandfather had passed away and we were unsure if we still qualified. Once again, I was told to not worry about it and they would figure it out. I asked worse case scenario that we don't qualify what would the outcome be and was told we would figure it out. My lease term was signed that night including the discount. Upon realizing we do not qualify for the discount the sales agent asked us to pay the almost $1200 difference which I had asked if that would happen and was told they would figure it out.

Fast forward to a month later, and I received a bill for $1300 on my vehicle for wear and tear after being told to expect nothing. I realize they cannot guarantee that we wouldn't owe anything but none of the dings or scratches were even taken care of as I was told they would be. Shame on me for not getting anything in writing but these practices led me to sign a contract on false pretenses. We left saying never again.

Secondly, we leased a Sierra (February 2016) which is now up so we took it to another dealership to turn in and were slapped in the face with what we owed. It was a loaner vehicle which had roughly $5,000 miles on it. (The first Terrain was a loaner so we had experience leasing this type of vehicle.) We were told that the lease was for 10,000 miles a year for 2 years (20,000-mile lease). We kept discussing this as I was afraid 10,000 might be cutting it close for us. Cue the sales representative to sell us the extended coverage allowing $400 of extra mile coverage which equaled to be about 2,000 more miles which they explained meant 11,000 a year so we signed up.

We watched our miles closely through the 2 years and calculated we may still owe around $100 due to an unexpected trip we took that had us a little over the 22,000 total miles we thought we had. Fast forward to trying to turn in this vehicle, we were told the lease was for 20,000 including the 5,000 that was previously on it meaning really, we only had roughly 7,500 a year. This fact was never remotely discussed to us but in a small box in the lease we see that number. I realize we signed the paperwork but how do you tell someone something and agree to terms and then fail to disclose some of the largest facts of the agreement. We also discovered there is a $495 disposition fee that was never discussed. It seems pertinent to me to disclose things like this rather than hide them in a long list of papers that they shove in front of you to sign.

I am also against the survey they hand you on your experience to fill out in front of your sales rep. They hand you a piece of paper saying Todd ** only accepts exceptional here fill this out while I sit in front of you making it extremely uncomfortable to honestly respond. While I understand that there is nothing legally wrong with this, it is definitely not good practice.

I had a part installed on my vehicle by a Chevrolet dealership in 2014 after my car lost power on the interstate. In 2017 the part failed AGAIN. In both situations I was traveling at 65/70mph and the loss of power was immediate. Monica, Charlene, Octavia, and Greg were emotionless the entire call. The dealerships said I had to go through GM to get a refund, and it was a nightmare. I am educated in the legal field, the negligence on the part on GM/Chevrolet is appalling. I have documented everything and filed a complaint with the NHTSA. I hope to have some resolution, as I still believe the car is unsafe. I never once felt reassured by the customer service team.

I was working with Mark Chevrolet in Wayne. It took 3 weeks to just find this out. The person I was working with never called me to give me any info on my car that was there. I always had to call him. He has been released but I have been fighting with GM to just call and speak with me. My suppose IT agent Michelle won’t get on the phone with me. I was told from Bob the service manager at Mark Chevrolet that I was declined for cost assistance from GM and offered $300 discount on my repair. I’m not happy with that. I am paying for a loaner on top of other rental car costs I have had. We thought we had a good car and it is not. In the 3 years we have had this car I’ve put way too much in repairs and I feel GM should be able to help its customer. This is our first Chevy and it’s been such a horrible experience. I never want to purchase another one. No one is helping or even listening to us. We are being talked down to and at. This is not fair.

I am writing all our local news station because I have exhausted all I can with my fight. I have include screenshots of my fight with GM and Mark Chevrolet of Wayne. I also have voicemails that I have saved. I am a small business owner that relies on my car to provide for my family. I have spent well beyond my limits to repair my car. But this email is more about my experience with GM and their service than anything else. I have been told to have a "Change of Heart" when posting my experience. Told to "Apologize" for blowing up ONLY after almost weeks of not being able to actually speak to MY GM agent.

I have only voicemails when my phone is in complete working order. I believe they are using some type of method to circumvent speaking directly to me. As I will return their call less than a minute from receiving a voicemail and now no one is available to speak with me. GM has denied me Cost assistance, charging me for a loaner car that I had no choice but to use while waiting over 3 weeks to just have a partial diagnosis of my car issues. I am not trying to be difficult. I am just trying to use the car I purchased 3 years ago from a Chevrolet Dealership.

I changed the plugs, plug wires and coil to no avail. Analytics would show random misfire for cylinder 8. Compression check showed the cylinder was 60 psi low. Leak-down test showed the problem was either the camshaft or a lifter, meaning engine replacement. I've taken good care of this vehicle with regular service and am extremely disappointed I couldn't get more mileage out of the engine. BTW, this is the 2nd GMC where both the engine and transmission had to be replaced at similar mileage (a 1985 GMC Jimmy). GMC is not the Professional Grade they claim to be, but the opposite. I will never purchase another GMC vehicle.

I was then told it may be mid-March until the part would be available. That will be over 4 months to get warranty items fixed on my truck. I was told that the part is no longer manufactured and due to a design change in 2015 the new version will not work in my 2014. Just as recent as 2 weeks ago I was told by the dealership that 200 more ECM's were manufactured over the Christmas holiday but the dealership could not confirm that they would be getting one of them for my truck.

Considering it's now 3 weeks past the Christmas holiday and I still don't have my truck back my guess is that I will not be getting one of the 200 that were shipped out. All total that's 375 ECM's that have shipped since December 11th. Are there that many GM vehicle owners that are waiting for this part and don't have their vehicle? Why are they unable to provide the dealership with a firm date as to when they will get this part? How can it take till mid-March, which is also not a confirmed date.

I have contacted 2 different GM customer service reps. providing them all the information I just mentioned and then some. Each of the reps. contacted me within a few days only to tell me that the issue has been escalated to the highest priority level and I need to continue to work with the dealership that has my truck and there was nothing more they could do. What is the point of having a 5 year 100,000 mile power-train warranty if parts are not available to fix the warrantied problem? My issue is with GM not being able to support the products they sell and have covered under warranty. This entire ordeal has made me very skeptical on the reliability of the newer Chevy trucks.

What about the months the dealership has my truck? Will that time get added back to my 5 year warranty period? I'm concerned about what happens when the warranty runs out and these parts fail. How much is it going to cost me then? Considering the amount of money I paid for this truck I expected better service than this. Does GM really think I want to put myself in a position like this again by buying another one of their vehicles? It has me torn because I have been a die hard GM fan all my life and now need to consider looking at other manufacturers for my next truck purchase. I just want my truck back.

GM seems to communicate with the dealership and back them up in their ridiculousness and go against their own letter stating they know the car has a problem and what the proper fix is. Been going back and forth with them since March over an issue with excessive oil consumption in my car, and still no fix. I've put another 15,000 miles on my car that is frequently low or not even registering oil. No one should have to repeatedly prove that their car is consuming excessive amounts of oil. I've had them document it at least 5 or maybe 6 times and because my car needed a new timing chain at the end of this long oil consumption test process they tell me I have to start everything over again.

Letter clearly says it's a piston ring problem and they know about it. Common sense is out the window here. Very disappointed at their efforts to delay fixing my car when they know it's consuming oil. Concerned about how much damage is being done to my engine. Read my story on carcomplaints.com and be warned! GM does not stand behind their vehicles anymore, and I won't support them any longer.

It actually did quit on me once and I got it started back up and was able to make it back to work! I called the dealership and told them what the vehicle was doing and they told me just to bring the vehicle back over to them if it would make it and they would take care of it for me! I took the vehicle back to the dealership, and they gave me a rental and a couple days later they called and told me that it was a "sensor" that had went bad and that they got it fixed and the vehicle was ready to be picked up! It drove just fine for a while. Then I started having issues with the oil, it would go through oil like crazy, and I would go to start it up and it would sound horrible! The only way I can really describe the sound it would make, is it was a loud ticking noise and then when given the gas it would make a loud "whining" sound and when slowing the vehicle down or coming to a stop it would start jerking itself like it was trying to quit!

I took it back to the dealership again, and If I remember correctly… they replaced the "Fuel pump"! Again... it drove fine for a while and then it started doing the same thing! We were constantly having to put oil in it, and drive around with it making the same horrible sound as before, and you didn't know if when you came to a stop or a low speed if it was just going to quit on ya! I ended up having to take the vehicle back to the dealership a couple more times over this issue and the last time I had it there they told me that the only thing they could do was an "Oil Consumption Diagnostic Test" which involved me having to bring the vehicle back to them, every so many miles to be checked and that I would have to pay to have it done because it was NOT covered under the warranty! I declined to have it done!

Some may not understand this... but my fiancé and I are trying to raise three kids, provide for them and each other on top of bills and other everyday necessities, on very low income! It is a constant struggle for us just to keep our heads above the water and keep from drowning! We are trying to survive in today's world the best we can, and we did NOT have that extra money to pay to have that test done, nor the time to keep taking the vehicle back to them every so many miles to be checked! No one knows our situation but us, and we decided that we just couldn't do it and declined to have it done! So here I was... in debt for this vehicle that I hadn't had very long... that I kept having the same repetitive problem with over and over again! So this issue continued on!

Some days it would run fine, then other days it would do the awful noise making and trying to quit on me... and we were still having to put oil in it about once a week… sometimes every two weeks! This past August we went on vacation with family, and of course my fiancé, kids and I were going to all go in the Equinox! We took the vehicle and had it serviced... oil change, and other things before we left! We went on vacation and the vehicle drove just fine there and back! About a month after we got back from vacation, I got in the vehicle to come to work one morning and it started making the same noise AGAIN as soon as I started it up! Only this time it was much worse! I mean it was SO loud that when I stopped to get breakfast and the bank to deposit my payroll check that I had to turn the vehicle off just so I could hear over the intercom! I mean it sounded so bad I just thought the motor was gonna blow right then and there!

I made it to work and my fiancé called a different dealership that many people had recommended to us, and told them the problems we were having and asked if they could get it in to look at it! We had already decided that we were NOT dealing with the original dealership anymore because of the issues in the past and the poor customer service and rudeness that came along with it! This other dealership was not local, like the one we purchased it from, but we were told so many good things about them and I had known of several people that purchased vehicles from them and always had good luck, so that's why we decided to go with a different dealership this time!!! They were very nice to my fiancé, and tried to get the vehicle in as soon as possible to look at it! This was on a Thursday and they made us an appointment to bring the vehicle on the following Monday morning!

My fiancé went and got THREE quarts of oil to put in the vehicle, thinking maybe that would quiet it down or at least keep it going until we could get it to the other dealership that following Monday! It got me home from work that night, and that next morning my fiancé got in it to take the kids to school, and he calls me and he says "I really don't know if I’m going to make it back home in this thing, it sounds like it's just going to blow any minute, and it will barely go up hills!" He did make it home. And the second he pulled in the driveway the motor blew up! It was done for! Wouldn't do anything... Now what to do???

We knew that we were going to have to have the vehicle towed no matter where we took it, and the dealership we had the appointment with the following Monday was a good ways away, and we didn't want an outrageous towing bill, so we decided to call the original dealership back... seeing how it was just 10 minutes away, and told them what had just happened! The guy my fiancé spoke with was very rude! Which was nothing new, because they had always been rude to us over the vehicle! He told my fiancé that it would be at least 3 to 4 weeks before they could even get the vehicle inside the garage to even look at it, because they were busy and shorthanded! He made it VERY clear that we would have to pay the tow bill and have it towed to them (which I knew that!). I'm thinking... 3 to 4 weeks before they can even look at it??? What am I going to do!?

So we call "General Motors" and we tell them the situation, and ALL the problems we have had with it, and they were very cooperative! They started a case and gave us a case number! Come to find out, they have had MANY issues with the "Equinox's". There was even a "special coverage adjustment" on it due to... "Excessive Oil Consumption"... and we were under the impression that they were going to help us out and do something about it, considering that was probably a big part in why the motor was blew up now!!! We were told that in order for them to start the case that we would HAVE to take it to the dealership we purchased it from and go through them... because right off the bat we asked if we could have it taken somewhere else!!!

We were told that they would be contacting the dealership and let them know what was going on and that the vehicle would need to be towed over to the dealership and that they would be getting back in touch with us soon! We had the vehicle towed over to the dealership and the manager in the service department told us right of the bat that it was going to be awhile before they could even get in in the garage but he would try to get to it as soon as he could! They did give us another vehicle to drive! At first "General motors" was very cooperative and concerned over our issue and kept in contact with us, and then it was like... nothing! We would go a week or longer without hearing anything from the lady at "GM" that was handling our case, or the dealership!

My fiancé and I would call and call "GM" trying to get through to the lady handling our case and we would get told "She's on the other line with another call, but I'm sending a message through to her right now and she will get back with you as soon as possible!" Or we would leave her messages on her voice mail and still never hear anything back from her! This was an everyday thing!!! We contacted the dealership to see if they had spoke with "GM" or knew what was going on and the manager at the service department was very rude with my fiancé and informed him that it looked to them as if the vehicle had been neglected and not kept up on its regular "oil changes" and that he wanted documentation where we had the oil changed in the vehicle!

I do believe his exact words were "And I don't mean some receipts from your buddies down to the local mechanic shop either. I want documentation from an actual dealership where they changed the oil in it!!!" Okay... every car I have ever owned in my 30 years, my father or fiancé has changed the oil in them 90% of the time! So how was I going to get documentation from an actual dealership for an oil change... and why is it even the dealership’s say so on what we need to show them when "GM" motors is the one handling the case!? "Because it's not up to "GM" if the vehicle gets fixed, I'm the one who has the say-so" was the answer I got from the manager at the service department! So we try to contact "GM" and the lady handling our case. AGAIN to see what in the world is going on!

When we finally got through to her, we told her what the dealership was telling us, and that we needed documentation from a dealership where we have had the oil changed, and how we change the oil ourselves, and how confused we were because we thought "GM" was calling the shots, but manager at the service department said he was! She told us that she understand that we changed our own oil, but if we COULD to try and get receipts where we have had it changed in the past or purchased the oil ourselves... and that they didn't understand why the dealership was making such a big deal over it because "GM" were the ones replacing the motor NOT the dealership!!!

Then we get told from the dealership that "GM" doesn't pay to replace the motor... They replace the motor and then "GM" will reimburse them back, and that he (the manager at the service department) is the one that has to sign his name off to do that, and he couldn't until we turned him in receipts where we had the oil changed because to them it looked like we neglected the vehicle and it was our fault, and if "GM" decided not to reimburse them back, then they are the ones out thousands of dollars!!! Then we get told by "GM" that they don't handle it that way! They SEND the dealership the new motor so they didn't know why the dealership was making such a big deal over it!

I go through this back and forth ** for about a week... and in the meantime my fiancé goes to a couple "auto stores" here in town to see if they would have any receipts where we purchased oil, and that was a no-go because he was told that their computer systems didn't keep records of oil purchases! They had records of other stuff we purchased... windshield wipers, filters etc. but not of oil! I know of a couple times we purchased oil from Walmart, so I even went on my Walmart app where I scan my receipts to get rewards back, and I still couldn't find anything, once my father purchased the oil and oil filter and changed it in his garage, but he didn't have the receipts! I could come up with one receipt showing where we had the oil changed back in August before we went on vacation!

The lady at "GM" told me to fax it to her and she gave me all the info and I faxed it right away! She was supposed to contact us back the following day after she received the receipt, and did not! We went a week without hearing anything back from them! We called time after time, leaving her voice messages and being told "she's not at her desk right now, but we will give her the message that it's urgent and that you need to speak to her right away!" Still wouldn't hear anything back! One afternoon I was out washing the rental car that the dealership had loaned me, and my fiancé calls to tell me that the dealership just called him and told him that if we didn't have some documentation where we changed the oil by Friday that we needed to return their rental car and that they were gonna shove mine out back!!!

My fiancé had told the manager that we already faxed the receipt over to the lady handling our case at "GM" but she hadn't contacted us back, and once again he told fiancé, that HE wanted the receipts, they were the ones that called the shots!!! I was SO upset when he called and told me, that I wanted to take the rental car back over to them right then and there before they tried to say I "mistreated" their vehicle! I was SO upset and tired of getting the run-a-around over this damn vehicle that was blew up and that I still had to make the monthly payment on, that had been sitting over there to the dealership for almost a month now... that I just lost it! I sat on the back porch and just cried my eyes out, and I will never forget my 6 year old son coming and sitting down beside me and patting me on the back and telling me "Don't cry mommy, we will get your car fixed... and when I get older I'll go buy you a new, better car!"

We contacted "GM" again and told them how the dealership was treating us and that we were SO confused on who was the one that was supposed to be handling this, because we're getting told something totally different than what they were telling us! The lady at "GM" said she would contact the dealership and just to wait on taking the rental car back that day and she would figure out what was going on and get back with us the next day!!! Well that next day came, and Friday (when they told me to bring their car back if I couldn't provide them receipts) and the weekend... and Monday and we STILL never got a call back from the lady at "GM" nor the dealership! Tuesday evening around 3:30 the dealership calls and says they want their rental car back now! I take the rental car back over to them and at this point I'm beyond and over the hill furious!

My fiancé and I walk in the service department to give the keys back to the manager and he wants to know if we have those receipts for him!? I explained to him that... No. I did not. I faxed it over to Canedra (the lady handling the case) like I was told to! I started digging in my purse and luckily I still had the receipt in my purse! I gave it to him, and he immediately gets rude and starts shaking his head and tells us "That’s unexpectable!" We explained to him all the trouble we had went through to try and come up with some receipts where we purchased oil because we change the oil ourselves and we had no luck, but he didn't care one bit! I explained to him that Canedra (at GM) told us that it didn't really matter if we had records or not, so I was confused to as why he was even making such a big deal out of it!

His exact words were "I don't care who you talked to. One day you can get Shanequa... and the next you could get Tom. You ain't talking to the right person, you need to call them and tell them YOU need to talk to someone in the US... because when you call them they’re sending you to someone overseas that don't know what they’re talking about!" I told him that we would go out in the parking lot and call them right then and there! He said "You need to tell them that they need to contact ME as of last month, because I got your vehicle sitting back there taking up space and we’re about ready to shove it out back!" My fiancé and I go straight out into the parking lot and call "GM"... and OF COURSE we get told "She's not at her desk right now, but I'm sending her a message right now to get back with you ASAP!" We demanded to speak to someone NOW!

My fiancé told her that we we’re standing out front of the dealership and they were needing to know something NOW, as well as us too! After about 10 minutes we finally got through to her! We told her what was going on and asked if she had got the receipt we faxed a week ago?! She told us she did, and that she was going to put us on hold and call the manager there at the service department now! We were on hold forever, and we knew the service station was closing soon so we decided to head back home, and my fiancé phone had went dead anyhow!

We get halfway home and after trying to call the lady back 50 times she finally calls us back to tell us that she just spoke with the manager at the service department and he says that there was "black sludge" in the oil filter, and that we had neglected the vehicle and that was why it was in the shape it was in and the one receipt we had was not enough, so unfortunately they weren't going to be able to replace the motor! My fiancé asked her... "So even though the vehicle has a recall, or is under some extended warranty due to excessive oil consumption, which has probably led the vehicle to the shape it's in, you’re telling me there is absolutely nothing you can do because the manager at the dealership told you we neglected the car and because we could only provide one receipt where we changed the oil???

She replied "Yes sir unfortunately so... He says there is some kind of black sludge due to not changing the oil, and the one receipt isn't enough proof!" My fiancé asked her if there was some kind of law stating that we had to take our vehicles to an actual dealership to have an oil change and get documentation!? And she replied "No sir there is no law!" We both were just SO upset and mad that he just hung up on her and turned around to head back to the dealerships service station but they had already closed! I just cried the whole way home! Thinking... what am I going to do!? I have no vehicle. I haven't had one for a month now. And it's all up to me to fix it now! I went and talked to my father about it, because I didn't know what to do and needed his advice since his name was on the loan as well!

He advised me to look into the "Lemon Law"... so I did! In the meantime I called the dealership to ask them where the vehicle was because I needed to have it towed back to the house until I figured out what to do. I didn't know if they still had it in the shop or had already shoved it out back like he said! He told me that yes it out back AND before they could even release the vehicle to us that I needed to take care of my bill for 600 dollars where they tore the motor apart to diagnose the problem and put it back together! Which I wasn't aware of... but he said I was because I signed a paper that stated that! Okay. Not only do I not have a vehicle but I just had to make the monthly payment on it which was 300 dollars but NOW I gotta come up with 600 dollars just to get the keys and have it towed outta there! In the meantime someone contacted me from a law firm through the "Lemon Law" website I went on!

They told me I needed to get all the information on the vehicle and a copy of the warranty and all documentation that the dealership had record of from previous times I had the vehicle to them! So I did... only to get told that where I declined to have the "oil consumption diagnostic test" done before, that they wouldn't look into my case! What do I do now? My father called over to the dealership to tell them the vehicle was gonna have to sit for a while because I was still trying to come up with the 600 dollars to pay them! He asked them how much it would cost for them to just replace the motor, and for a new motor from "GM" 2 year warranty I do believe it was going to be around 7 thousand dollars, BUT they called around and found a used one with low mileage for 2,500! As of now mine had around 88,000 miles on it! I put a little 20,000 miles on it from the time I bought it!

My father and I decided to just try and pay to have a used motor put in it because there was no way either one of us could come up with 7 thousand dollars for a new motor! We went to the bank where the loan was through and tried to have it refinanced, and get an extra 3000 to get it fixed, and that was a no go! We went to several other places to try and get a loan even just until I got my tax return in a few months and was able to pay it back and nowhere would help us out, as I stated before... My credit is not good, and my father’s debt to ratio was too much! What do I even do now? I’ve been without a vehicle for over a month, still making the payments on it and the motor is blew up, and I can't even get the money to fix it!

I was in such a mess over this vehicle and so upset and stressed out on top of other things going on in my life that the only thing I could think of to do is file "bankruptcy"... So I made an appointment with a lawyer and gathered up all the information I needed to take to my appointment, and one of the things I had to do was get my credit report and write down everything I owed! When I looked at my credit report I noticed that the loan for the vehicle wasn't even showing up, and that was the whole reason I was going to file "bankruptcy". Come to find out, my name isn't even on the loan! Just my father’s name. So that's a no go!

So NOW it has been almost 2 months since I have been without a vehicle and dealt with all this **, and it's still sitting over to the dealership in their building out back, with no way of getting it fixed until February or March when I get my tax return, and this WHOLE mess has now become all on my poor father (which just found out he has skin cancer on his nose) because the vehicle is only in his name! I have never in my life been in such a situation where I feel so helpless and like a total failure! I don't even know what to think, or say or even do about this mess! I'm clueless! That's my experience with GM Motors!

After several months later we still haven't received extended warranty that was promised by Gilbert, GMC customer assistance. Gilbert called me several times to follow up and assure me it was approved and I would be able to take truck anywhere to get serviced in 2 days, 2 times this month. I received an email stating that I would have to wait another week. I took the day off of work to get my truck serviced and I am unable to do that now until I actually get documentation stating I can do so. When I called Gilbert at GMC asking him why he misled me he simply said I was wrong and there is nothing I can do about it. In other words "OH WELL". I now need to wait for my documents to get my "WORK TRUCK" serviced and hope it doesn't break down or cause any further damages to my engine.

This has been a nightmare. Not only has it hurt my wallet but my reputation as a dependable landscaper to my clients. As a self-employed landscaper my dependability is everything to stayed employed and get new clients/references. This has really cost me more than they can ever comprehend. As a long time and loyal customer to GMC I am very dissatisfied to say the least and will never recommend this company again. As soon as I can afford to get a new truck I will definitely not get another GMC. I know now that they are not dependable/reliable vehicles nor do they care about their consumers.

When I called GM about the issue I was told that although there were no open recalls or GM bulletins about it, they would help in the repairs but I had to take it to a authorized GM dealership to have the actual diagnosis done. They directed me to the nearest dealership to my house and I took the truck in. The shop there took the engine apart and verified that they were the Castech heads. They were indeed cracked, but they also informed me that the coolant had damaged the bearings and that I would need a new engine to the tune of $6500.00. I still owe money on the truck and I can't afford two car payments so I was going to bite the bullet and have them install a new engine.

I called GM customer service to see if they would help with this large of a repair instead of just the heads and they told me that they didn't see any notes about anyone telling me that they would help with anything and that because my vehicle was over ten years old and over the mileage that there was no warranty so they would not help with anything at all. I am 52 years old and I have always owned GM vehicles but now I feel like I was taken advantage of by the CSR who told me to take it to a dealership and then they would help pay for it. The first shop diagnosed it for free but the GM dealership cost me $200.00. You know, I expect that if a company knows that there was a defective part in their product that it wouldn't matter when it failed, they should take care of it. GM has failed me and my family, I guess it's time to look into Dodge.

Most of the time you can't push any buttons on the screen because they don't work, or you can't turn the navigation screen on at all. I had 2 CDs eaten by "bad radios" too. One of them went to GM when the dealership sent the radio to them. I had no problems dealing with the dealership and I realize that it is not their fault that GM puts faulty parts in their machines, but as a consumer I am OUTRAGED and I just want a working navigation that I paid thousands extra for in the vehicle. It has barely worked even for a short period of time. I went to the dealership 8 times and got a receipt for services... But that does not include additional trips there to have something installed or for a new "diagnostic". I have had my vehicle's radio replaced 3 times and the map disc replaced 4 times.

Every time I call GM Infotainment, the reps are unknowledgeable, unintelligent, and rude. As someone else said on ConsumerAffairs.com, they are not there for the consumer... Every single one I have spoken to shrugs off issues, doesn't know anything about GM products, and makes it clear that they are just answering that phone for a paycheck. Now when I try to talk to anyone, they always resort to, "Go to the dealership. We need a new diagnostic." They don't have a diagnostic from any of my other visits because the dealership doesn't have the correct equipment to test something like this; It's GM parts... They don't make parts. It's a problem with a system or software or something they don't know anything about. But GM also states they can't use any of my previous other "diagnostics" because the error code "could have possibly changed by now."

They also can't tell me if it had changed in the 3 years I've been dealing with this. I've tried talking to what I thought was the legal department of GM, only to find out that everything goes through the Infotainment customer service reps... Who need training on customer service... Who always revert to demanding I go to the dealership for a new diagnostic and that THAT'S their resolution to the issues. They can't tell me if there is a resolution to the problem, if other people have experienced the same issues, or that there is anyone else in ALL OF GM who I could talk to about this.

I've demanded the costs of the navigation system to be reimbursed for the vehicle so I can purchase a GPS, and would also settle for a new satellite radio system so I don't have to deal with the map discs... But I can't get anywhere since everything reverts back to, "go to the dealership for a new diagnostic." I have moved out of state where I was dealing with this, so going to a dealership for something they have no reports of or control over will cost me. I don't think so. This is NOT customer service. I am posting this on ConsumerAffairs, BBB, and mailing it to GM (PO Box 33170, Detroit MI 48232-5170 for those of you who can't find the address). Next steps in the process are getting my own attorneys if I don't hear from the ConsumerAffairs' attorneys first.

OnStar service that’s provided to me as well was horrible and took over 2 1/2 hrs to reach me while I was stuck in Daytona Florida. Had to pay an additional $190 to have my car towed back to Carl Black in Orlando, the tow truck company didn’t even take my car to the dealership until later on today when he was suppose to take it as soon as he picked it up. I’m disappointed with General Motors to allow me to get a vehicle that has bad mechanical issues likes mine when I had to put a lot of money down to take home a brand new car and it almost feels like it’s used, from the power steering going bad to the car shutting off to the tire pressure issues. I feel like I was almost sold a “lemon” although it looks new.

Luis, Rick & Brent, were amazing in making my process easy and trying to calm me down as I was more so worried than anything being a young woman stranded in Daytona Florida all by myself… They all 3 went above and beyond to make sure that I was okay with a loaner, etc. however I think the vehicle that was sold to me should be replaced with a brand spanking new vehicle since we aren’t sure if the vehicle that I currently own will end up freezing up on me again while I am driving it. General Motors should be contacted and explained the situation and they should accommodate me being a brand new first time buyer on a brand new vehicle 1st owner and this situation occurred. Carl Black isn’t a bad dealership. The 1 Star is definitely representing GMC, and I am hoping Carl Black will get this resolved ASAP.

Clearly they do not stand behind their products. Since they would be hard pressed to find anyone who would say it is normal for a trans to fail this early, that should be all they need to know and they should do what they can to make it right for the consumer. I am with others on this site who have stated they will never buy another GM/GMC product. The really sad part for me is I LOVED my Terrain, until it completely failed and I didn't.

I am more disappointed in GM CUSTOMER SERVICE in how they are handling this. They do not understand the magnitude of the situation! I researched this and in 2013 GM recalled the same things and in Canada GM recalled 2010-2017 Terrain for the same part number and issue. And also my Terrain was mfg in CANADA but once it is driving in the US it is not covered under the recall of Canada! I was looking for complete payment of 450.00. GM CUSTOMER SERVICE DOES NOT REALIZE THAT A LIFE COULD OF BEEN LOST AND 450.00 IS NOTHING COMPARED TO THAT!!!

Everyone that was in the car was treated at the hospital. Called Chevy and reported it. LOL. Guess what they said "the airbags will only deploy if they are hit head on." WOW really. So because the car was hit on the side and the back of the car, the airbags did not deploy. Getting hit at 50 mph should have deployed the airbag. But my claim DENIED because they were not hit head on. Thank God that they were not hit head on because I probably would not have my niece, son, nephew or grandbaby. I will NEVER buy a Chevy nor will any of my friend and family. What a joke this company is.

Apparently she does not know that this is not true. That you can do so for free online by downloading drivers. Or if you buy a Tom Tom or Garmin GPS you simply log into their sites and download updates. So where are the drivers for GM's Unexpected updates as obviously a way to make more money off you. This is a PAID FOR FEATURE on a car and should not simply fall off after 3-4 years. They would not pay for it. I will have to ask questions with different auto makers in the future regarding technology based upgrades on cars.

I also have a very expensive feature that I paid for called "Radio Time shift." It is a DVR in the radio... one can rewind any radio station up to 15 minutes if you do not change the channel to listen to songs again. The feature does not work. Took to dealer and was told that there is no fix for the problem, in fact GM has a bulletin "PIC6110B: Timeshift Audio Playback Choppy Distorted." Apparently, this is a widespread problem. This "Time shift" feature / option was removed from all GM models the following year (2017).

I received a call that the wiper transmission failed - but due to it not being under recall I will be charged $351. I told them that it is absolutely unacceptable. Wiper transmissions should not fail at 85K miles - considering that I never experienced this type of problem before and have owned high mileage vehicles. They told me they had no power to do anything. I called GMC customer service and they claim they have no power to defer charges. Nonsense. I am lucky that I was not hurt or killed based upon their defective part. Further, GM was bailed out by my tax dollars because they are too big to fail. Well, my windshield wiper transmission was too important to fail, and it still did.

It's a less than one year old car with 2700 miles on it and it's been in the shop now for three weeks straight and counting, don't you think at this point it's an issue worth expediting? It's not an old car. It has very low mileage and should not have any issues. It's an almost $50,000 car for goodness sake. But in GM fashion they won't move until my attorney contacts them about a lemon law suit, and a civil suit for car payments, registration, taxes, loss of use, and being overall terrible to work with. Oh well, I guess GM doesn't care about another lemon on their record and another lawsuit lost.

General Motors solution was to give me a list of "internal websites?" in order for me to search for the part myself. I had previously searched approximately twenty sites and a friend who owns a salvage yard is searching salvage yards for me. I have now searched another 29 internet sites GM provided to me and six salvage yards. When I bought this vehicle, I paid between $50,000 and $60,000 for it. It was the first vehicle I had ever bought by myself (following my husband's death). I am wondering if anyone has experience with suing GM over something like this. I consider this vehicle completely unusable and had planned to keep it until passing it down to a child of mine.

I brought the car to 3 other body shops, and I was told that the bubbling was a result of a defect in the paint. GMC should stand by their product, regardless of the car’s mileage, and repair it at no expense to me because regardless of the age or mileage of the car, the issue at hand is that the paint is defective—which is a quality control issue. In addition, I spoke to a customer service representative regarding this issue, and she said that GMC would not pay for the repair in full, they would cover approximately half of the expense. She refused to send an engineer to examine the car, stated that her decision was final, and would not allow me to speak with one of her superiors.

Why should a client be responsible for a quality control issue, this is an expense that is normally incurred and covered by any respectable corporation. In addition, refusing to refer a client to a superior to resolve an issue is very unprofessional. Isn’t the client always right? This obviously isn’t the case with GMC. Aside from being a longtime client, I have referred people to GMC and purchases have been made a result of my referrals. I can honestly say that I expected better from a long-standing American Corporation that is supposed to pride itself and represent what used to be considered a corporation that set the standard for other American vehicle companies.

Needless to say, I will not be referring GMC to anyone in the future and this letter will also be submitted to the Better Business Bureau as I don’t believe it is in good practice or professional to hold the client responsible for quality control issues, or for a customer service representative to ultimately determine the outcome of any situation when a client asks to speak to their superior.

True North stated they couldn't do it for free, they can't guarantee their own work. So called GM and lady was supposed to call back in a couple of days. Called back in two weeks. They couldn't do NOTHING for me. SO called True North because I'm still upset over this, and they said Peter the owner would call me back, this was 3 weeks ago now. Not Impressed!!! cheap paint obviously and how good is that when my friends, coworkers, and family ask where did I get my car and how old is it... Obviously they won't be buying a Chev 2014 Sonic.

Cadillac will repair timing chain on a 1 on 1 case!!! Not the Chevy Equinox 3.6 L same engine. I guess because they pay more for their car. Anybody buying a used GM with this engine should look at car forums to see how many complaints there are. If GM won't stand behind their product knowing there is a problem is bad business. I will never buy a GM vehicle.

The Astra was taken to Central Chevrolet, where they subsequently ran diagnostics and discovered that the ECM was, in fact, bad. I inquired about purchasing an ECM from a parts site that I will not name, but was informed that GM would be unable to or would not program the computer unless it was an OEM part. At this point, my hands were tied. I would have to spend $700 on the part if I wanted my car to run properly again. I bit the bullet and told them to go ahead and move forward with the repair.

Central Chevrolet received the part and assigned one of their GM technicians to begin the programming. As the process neared completion, the ECM was bricked. A second ECM was purchased and a second, more qualified GM tech was assigned to do the programming. He was on the phone with either a TAC or TISS representative I can't recall which and together they went through the programming process step by step. Again, the programming failed toward the end and bricked the part. It was not until after this second part failed that GM decided to inform the service department at Central Chevrolet that the pre-2009 Saturn software for this part is no longer available.

So here I am now, six months after the engine light first came on and at least six weeks without my vehicle. As I was without the car for several days here and there for troubleshooting between October and March, the inconvenience is even greater. How can GM just let software go away for a car that is not even ten years old? It's software, it's not like it's taking up a bunch of space in a warehouse somewhere. Additionally, how does GM sell a part to a repair shop TWICE without advising that the software required to make it work no longer exists? And then to wait until AFTER the second part bricks?

I called GM's customer service line and spoke with Joe, who sent me to Shaneva. Shaneva informed me that she would call Central Chevrolet for more details, and that I would have to wait 24-72 hours before receiving an update. The call came at the 72nd hour. When Shaneva informed me that in lieu of a resolution, I was being offered an Owner's Loyalty Certification, I asked to be directed to a supervisor. I was told my call would be returned within 24-48 hours. I received no response within that time frame, and I actually had to call back again.

I have since retrieved my car from Central Chevrolet. It is now in much worse condition than it was when I brought it in, and the vehicle is simply not safe to drive. I expected the original issue to still be a problem. I did NOT expect to be left with a car that I can no longer drive AT ALL! I have been a GM customer/vehicle owner for over 20 years, and I have never had a problem, until now. I am extremely disappointed in the way this situation has been unfolding. When I purchase a car, I expect it to get old and to need repairs. I also expect to have the choice of whether to make those repairs. In this situation, not only do I have no choice, but GM has the gall to offer me an Owner's Loyalty Certificate with the expectation that I would purchase another GM product.

I don't know which has turned me off of GM more, their poorly built automobiles or their terrible customer service. But let's not blame the local dealer here, who faces warranty rejection on claims not approved by GM. So they have little recourse too but to do what GM instructs them too. I definitely will never give GM any more of my business as long as I live. Consider yourself lucky if you get a reliable GM products.

I took my car to GM to drop-off service. Advisor tells me I would pay 120 if it wasn't the wave plate. I get a call today stating they need me to authorize a 1600 charge for them taking apart my transmission which it could be under warranty or it could be not. Long story short I would not authorize that since I was never told that when I first came in. The manager was arguing with my boyfriend and I left with my Saturn Vue being untouched. They didn't even care that my car could possibly have that issue and they would have to honor that at no charge. So they try to get money another way. Sneaky GM. It's sad they won't even look at the car that's a Product of their GM motors. Horrible!

After one day of driving the vehicle engine started to knock real bad (That is when I found out that the dealer DID not change the oil and the fuel dried the bearings inside the motor. One of the bearings spun on the cam shaft and put metal shaving in the engine.). New create engine was order the day after I got the vehicle back. The high pressure fuel pump on the engine failed and DID the same thing as the injector DID but DID not put as much fuel in the oil. Now that the vehicle is out of the factory warranty gm does not want to go back to one of the work orders and review the issue I had complained about at one point.

The vehicle rpms fluctuate at low speeds between 1-2k rpm. Vehicle has a hard time pulling itself up a hill or on flat ground. The other one is vehicle feels rough until over 2k rpm. When we went to pick the vehicle up when they called us the service writer said that they could not reproduce the concern at that time. I believe the tech really DID not drive the vehicle and find the issue or DID not want to do anything under the factory warranty and that is why they said that.

This is the worst I have been treated by a high corporation in not taking car of the customers issues. Now that the vehicle is out of warranty gm cares does not want to have anything to do with me, my wife or even the vehicle. They only care about the vehicles that are still under the warranty. The problem I am having now is that the torque converter is messed up and when the tech drove it in Aug he DID not feel anything due to he DID not drive the vehicle for a long enough time to feel the issue or DID not drive it the way the work order says when it happens.

I am very unhappy for the way gm cares handled this issue. I think that they should put me out of the vehicle and put me into something different to keep me buying gm vehicle. If they do not help me I will not buy another one for the rest of my life. And I will make sure gm does not get any more money from me. I used to be all about gm and now I am turning to more like a toyota family instead of a gmc, chevrolet, and buick. I can't take anymore of gm bullcrap at this time. The torque converter from the dealer is around $1,800 for the work and part. I do not have that kind of money floating around like that. Gm just need to fix my vehicle under one of the work orders. Is possible to get it fixed without me having to pay for anything.

Well let me tell you what the matter was. I initially went to the dealer with the price listed on the internet for the vehicle I wanted. I was trying to trade in my vehicle that had less that 16k miles on it and I was low balled when they were selling the same car next door at their other dealership for thousands more. I tried to get some more so I could work the deal the sales lady didn't do anything. I was in desperate need of an AWD vehicle. After trying to get into the vehicle we went to signing papers. I was told the price listed online was not the price for me, that is the price that it could be. They lied to me about the warranty (which I didn't know until I did my own research) so I would buy the additional warranty and then I was told I needed another product because if my car was stolen the parts are not covered.

I was in desperate need of an AWD so went ahead with deal like a idiot. They let me take the car when I told them I didn't think the deal was going to work out. I was very upside down on my trade. They assured me it was fine. My credit union received the papers and told me how awful the deal was and they wouldn't knowingly approve it. They showed me some figures and I went back to the dealer. I expressed my concerns and telling them about the lies they had told me about the warranty, the price, parts, and basically everything. The finance manager said "hmmm." Then he told me they were losing money by even looking at taking my car as a trade. It is a 30k vehicle mind you.

I demanded my vehicle back and left. GM had no response for someone representing the GM name! SHAME ON YOU GM!!! I will make it my life's mission that no one I know ever buys a GM. We also have a book at my employer who is one of the largest employers in Utah. The book is called The Best and Worst of Utah and you are going in it! Very disappointed especially after my tax dollars bailed you out! This is how you treat customers! I am not some low life off the street.

After speaking with the dealership and a manager at GM CAC, they said they could only cover 50% of $4048 needed to fix this problem. The fix for this KNOWN problem is to replace the pistons and rings and gasket, etc. A very invasive job. Which indicates to me this is a very serious problem. Unfortunately, my car is at 139,000 miles (all highway) and they said that this is the best they can do for me. They agreed that there was no other way for me to know my vehicle was burning oil unless someone checked it regularly. The car uses Dexos oil (a synthetic blend) known to have less cases of burning oil. I have made regular oil changes on time for the almost 6 years I've owned my vehicle and all services including the 100,000 mile services were performed at the dealership.

I have been diligent with all required maintenance and now GM / Chevrolet and saying there is nothing more they can do because I am over the 120,000 allowable coverage. When I filed the complaint I was at about 137,000 miles. They will make no exceptions for my case. Even after I am able to prove that ALL required maintenance has been performed on the vehicle. The Manager that I spoke with Craig was short and condescending with me. He said 'YOU SHOULD HAVE BEEN CHECKING YOUR OIL ON A WEEKLY BASIS'. Seriously? Who does that today and why should I if I am diligent on my vehicle care. I was insulted and extremely dissatisfied with the answer and support GM is offering for this very serious issue. I now have a vehicle that is 'damaged' as a result of a known issue that GM did not deliver to any of the dealerships or to the consumers of these 2011 Equinox LTs.

I had a much more pleasant experience with Nissan when I found out my daughter's 2003 Nissan Altima had a problem with the ECM and it needed to be replaced. After I found that there was an issue with the ECM for that model year of Nissan Altima and brought it up to their attention and filed a case online with Nissan CAC, they agreed with the dealership to cover 90% of the $1400 cost to replace the ECM. The car was a 2003 with 92000 miles and well over the warranty period, but they still made good for us the customers since it was a previously known issue for that model year. If only GM, the company I've been loyal to for over 30 years would have made the same consideration for me and my Equinox. Extremely disappointing and unfair to their consumers.

4 months later another door handle broke off on the rear door and was even being used much. Thinking this was an unusual I researched this problem and to my surprise realized these door handles have been breaking on Silverado's and Sierra's routinely, but to date GM has not had a recall or a TSP for this problem. Contacted GM and they told me I would receive a callback to resolve the issue. 3 days later I got a call from the dealer telling me I was out of luck, they would not do anything unless I paid the full price. Ok, I thought, I paid $63000 for a truck and they won't help with a door handle. I bought and $40 to install it. Bottom line is I will go back to buying a Ford or Dodge, had good service from them. Done with GM for a $17 door handle.