General Motors Reviews

Sept 2025 - I bought a 25 trax brand new from Serpentine Chevy Strongsville (sales - awesome/Nick from service=awful). I have had issues w/ the car randomly not shutting off & the car not connecting to my phone (phone says connected to chevy/car says no device found) since the day after I bought it. Car saying "Connecting to iPhone" with just the circle of death but not connecting and the problems grew: the remote start has failed on the coldest days- 1 day it said remote start won't work when a key is inside but I had 1 key in my hand & the other was hanging on a board next to the door. An error message on the dash that said usb not supported, but no usb was plugged in, seatbelt randomly dinging when car is off & no one was in it. Crash alert going off when no vehicle is in front of you, not going off when I get close to a car. The car dinging when it was shut off & an alert on the dash that said start car to view.

One star is not even warranted, as GM is the worst company I have ever dealt with in my 48 years on earth! They do not stand behind their lemons. My 2022 Equinox needed a new turbo. How is that even possible? They should last the life of the car! Yes we bought it used, but it was only a year old if that, and had a known oil leak when purchased. The only offer from GM was a certificate to help purchase another GM vehicle. As if we would ever purchase another GM vehicle??? So instead of trying to help with the repairs that we shouldn't even need, they want us to spend more money on another one of their lemons? Disgusting and shameful to say the least! WE WILL NEVER PURCHASE ANOTHER GM CAR, AND WILL ADVISE EVERYONE WE KNOW TO DO THE SAME. We will also make sure our voice is heard through reviews!

Let me start by saying I have 9 adult siblings, and we have all purchased ONLY Chevrolet/GM over the past several decades. One of my siblings had spent more than 35 years working as a repair technician and then the service manager at a large dealership. To be clear, my brother has been awarded the Employee of the Year at this dealership for 5 years straight, every year that the dealership has presented the award.

Won BBB arbitration for defective 2025 Silverado. GM missed Jan 29 deadline, made false statements blaming me for delays. I have email proof I provided all docs on time. GM never contacted dealership they promised to use for buyback. Truck sits unusable while I still pay. Filed complaints with Kansas & Missouri AGs. Considering legal enforcement. GM ignores binding arbitration decisions.

I bought a 2026 trailblazer RS. Had it for 5 months and I hit a deer that sucked bad enough. The only part my repair shop needs is a passenger side headlight. It’s been on order (expedited)for a month. My insurance paying for 30 days for a rental. GM said they might reimburse for a rental after my 30 days is up. The headlight is estimated to be at the shop 60 days after the accident. I thought a business that’s been around for over 100 years would have no trouble getting a headlight?

Why did we bail GM out? Their quality is worse than ever. Dumb designs on vacuum pumps. Junk transmissions and no care of the loyalty that's been given to them. After a lifetime of GM my advice now is to stay away or investigate every single part that's on it. You might just have a brake issue damage your motor like me.

We bought two new GM cars, one a gmc Yukon and one a Chevy 2500 truck. We were happy with them at first. But slowly GM has made CarPlay become a nightmare and now in my truck it does not even work anymore after the last update. They purposely made it worst with each update. All to make us buy monthly nav subscription. Also I just found out they store and sell your driving data. I will never buy GM cars again after this if this is how GM chooses to act. Very disgusted with the “GM” experience.

Simply put GM has terrible customer service as soon as the sale is complete. I took my Trailblazer in to be repaired because it had defective parts. They told me it would be 2 weeks. Instead it took almost 2 months. When I contacted GM's corporates service department after the first 4 weeks they said they would look into it. They sent me an email 2 weeks later saying I should contact the dealership and give them an update. When I picked it up there was still a check engine light. I ask them to see what it was and they took it behind the building and cleared the light. As soon as I parked it the light came back on. When I called them back they said it would take 2 weeks if I brought it in today. I already spent $3,000.00 on Uber rides because the warranty doesn't cover a loaner when they are fixing the defective parts they put in it.

My mother owns a 2019 Chevy Malibu and began experiencing the well known Shift to Park defect in 2023 while the vehicle was still under warranty. She notified General Motors and was told she would need to pay for a diagnostic before any help would be considered, despite GM having issued multiple Technical Service Bulletins for this issue years earlier. Due to significant personal hardships including multiple family losses and major surgery, the issue continued unresolved. In September 2025, the defect escalated into a serious safety issue when the vehicle shut off while she was driving, putting her at risk of serious injury or death.

Due to the company's dishonest practices and questionable business ethics, I can no longer support that organization. This decision extends to my entire family, as we value integrity in business relationships.**

Our family has been long term GM customers. We currently have the GMC Sierra EV and have our truck in for repairs. Our truck will be in the shop for well over two months due to back ordered parts. Spoke with GM regarding my concerns about not having a car for two months due to the backorder and was informed it's my problem. Our family will not be getting GM cars moving forward due to this experience.

Zero stars. I purchased a Trailblazer in July 2025, and just one month later, a warning began appearing saying the vehicle was going to stall. I brought it to the dealership, only to be told it’s a known issue with no fix available. I then contacted General Motors directly, hoping for help. This constant warning is extremely stressful—especially as a widow with no family nearby who relies on having a safe, dependable car. Despite explaining this, GM refused to let me trade the vehicle for a different one and also refused to repair the problem. Selling a car while knowing it has a serious issue and then refusing to fix it, is unacceptable. It feels like they are avoiding responsibility simply because the repair would be costly. Their lack of concern for customer safety and peace of mind is deeply disappointing.

I purchased a 2026 Chevy Colorado truck in November. GM put it on the sticker MOBILE SERVICE + 3 YEARS with a charge of $599. Simi Valley Dealership said they could not remove it or the charge. I call several Chevy dealers. They said it doesn't exist. I want my money back. This is fraud. I don't want points. Claim number is ** Phone number **.

I recently leased a 2025 GMC truck and am already experiencing significant issues at just 4,000 miles, including the engine light illuminating. Despite the vehicle being brand new, the dealership has been unwilling to provide a loaner vehicle from either their new or used inventory. I was advised to obtain a rental through Hertz in Grapevine, with coverage up to $44 per day. I explained that this location is approximately 52 minutes away from my home and that I need reliable transportation to get to work and to drop off and pick up my child. Given the distance, time constraints, and added burden, this option is not reasonable or accessible.

GM has repeatedly distanced itself from responsibility, pointing elsewhere while remaining fully aware that its customer has been left without transportation, clarity, or meaningful assistance. There has been no consistent point of contact, no coordinated response, and no sense of urgency—only shifting explanations and administrative fog.

Think twice before buying a GM product, and not because of the sales or dealership but because their service sucks! 2025 Chevy Equinox - backup camera doesn't always work. This is a safety issue....insurance rates can be impacted by the safety features of a vehicle. Have had the vehicle at the dealer multiple times for this and still not fixed. Apparently the dealership has to work with GM on diagnosing the issue and until they can get it to not work, they expect you to just keep taking the vehicle back to see if it happens on their watch. I just spoke to a rep at GM and this guy actually suggested that I do ridealongs with the dealership to see if the issue happens so they can see it....are they serious....they can't think this is at all a feasible thing to do. Do they really expect me to go to the dealer every day to get a service tech to ride around with me.

GM has a massive engine recall. The engines are on back order. The dealership has been great trying to help. However GM corp has been less than helpful. The reps from corp. indicate their help is a curtesy and that “if approved” they will only pay max of 44 per day of a rental car while the repairs are being done. It’s been 2 weeks so far and still no engines. Now I understand not renting what is being repaired since it’s a Yukon but the $44 bucks a day they offer won’t cover any reasonable rental that can accommodate 6 passengers which is what’s needed. Only asking for something fair where I’m not out dollars to fix their defective product. Guess they don’t want any more of my car purchasing dollars in the future,

David was helpful and thoughtful in the beginning. I felt like he had my back and advocated for what I needed as a client who purchased a car that was a lemon and broke down more times than I could count. My car would break down every three weeks after the battery was replaced. When David got involved, he was kind enough to keep my case open to that time to see if the car would break down again. However, this most recent breakdown, he told me he would reach out to Oakland Chevrolet to see if we could figure out a way to get one of my warranties to cover the second broken battery. I never heard from him. I would have appreciated a call just to tell me he couldn’t get a hold of them, but no call at all is unprofessional.

Will never be buying any GM vehicles again in my life, worst place to deal with and they don’t honour their warranties. Will come up with excuses to void them and not have to repair anything. They wonder why governments had to bail them out. It’s for reasons like this that you see a lot more Toyota and Hondas on the road.

I bought a 2022 Cadillac Escalade ESV Premium Luxury Diesel which is the worst investment I ever did in my life. I have been spending a lot of money just to repairs some of engine components, also I have the engine coolant control valve issue which is under the GM warranty and I went to 3 différents dealership location for the diagnostic, none of them told me the repair should be under the GM warranty, they are all asking for money $2200 minimum. So, now I’ve been contacting the GM warranty once I found that they were trying to make me to repair a manufactured issue that GM supposed to care of, I’ve spent more than 2 weeks dealing with GM for the repair but no further action has been taken yet to do so. The 2022 Escalade has the worst engine tech ever produced and they don’t wanna take care of the repair fake policies.

Lake Chevrolet harassing customers mockingly about servicing their vehicles, knowing they sold defective ones. The receptionist Pam at Lake Chevrolet likes to treat customer like dirt and plays stupid little games with them, the manager is a coward who refuses to come to the phone. GM customer service associates refuse to transfer customers to a supervisor when requested, instead playing their own stupid little games to intentionally instigate frustration and anger from customers so they can make themselves out to be the victim and use it to give them the right to disconnect calls.

I ordered a GM Parts Bolt 24447224. I need immediately and paid an extra $15 to have it delivered today 11/5, but now I got a message it won't be here until 11/11. This is NOT ACCEPTABLE!!! When I pay extra just to have it delivered by a certain date.

GM is the worst. I have been a die hard GM girl my entire life. I bought a 2020 GMC Sierra 2500HD in 2023 and 10 months later the transmission blew. I've told them there was a coolant leak. They said at 3 different dealerships, "We can't find the leak". Now they found the leak and want $3,000 to fix it. Poor service, poor management, poor everything. I will never buy another GM product for as long as I live and will sell this one ASAP. Tired of being screwed over by you guys.

I wish I could put a zero. Purchased a car from Buick of Miami in Florida. Since the purchase one year ago, I have put in $4,000 into repairs. I now have another $3,000 needed in repairs. Catalytic converter and oil leak at timing belt. I have since last October. Had eight repairs. Big repairs one of which was a recall. They said on the purchase slip that they did a 380° inspection. They stated new battery, the battery was 4 years old. They stated they checked for oil issues yet I repaired two oil leaks and now have a third one. I even spoke with the executive office who basically told me there's nothing they could do because it's a used car. In my opinion they committed fraud by telling me the things they did to the car which they actually did not do. They know there's nothing anyone can do against a billion dollar company. They don't care at all. I would purchase from someone else

If I could give less than one star, I would. I bought a twenty twenty one gmc Sierra two point seven liter turbo. I purchased this truck in February 2024. Now, as of October of 2025 I have replaced 2 transmissions. The catalytic converter GM nor high country and Farmington are willing to do anything for me to make it right, and I am sitting here without my truck yet again. For another couple months, because now I have to wait on a parts delay for a transmission. That's had the same issue since it was manufactured. It was poor engineering design, and seems that GM just don't care about their clientele. Anymore or their loyal customers. I have driven GM vehicles my whole life, and they have now ruined my perception of GM.

Purchased my Dream car a 2024 Z06 cacti Green early 2024. My dream car quickly turned into a nightmare! Car has been in the shop for check engine lights twice. Third time was a transmission issue. Car sat in the shop for about 40 day. As of right now car is in shop for engine oil leak. Car has been in shop since August 21 for engine oil leak. So about 60 plus days in shop.

After 40 plus years as a loyal GM customer, I finally have had enough! I purchased a 2022 Yukon XL to replace a 2019 Yukon. Shortly after delivery, the infotainment system started to malfunction. It would turn off, constantly drop phone calls, and close out apps on its own. After multiple trips to the dealer for resets and software updates, I just assumed that I got a bad one, and traded it on a 2023 Suburban Premier. The issues with the Suburban started on the way home from the dealership, and had its first trip to the service department with 4 miles on it. Over the next 18 months, it failed to start on 9 occasions. Each time it would crank but not start; after letting it sit for 12-18 hours it would start, but have a flashing check engine light that would require a reset at the dealer. The code was always for "engine control module anomaly".

My 2 year old Chevrolet 2500 diesel completely died on me and had to get towed to the dealership to have warranty covered work done. Per usual, the dealership didn’t have any loaner vehicles available so I had to rent a car. I found out that GM will reimburse you for a rental car provided you follow their guidelines and provide documentation. I did all of that over a month ago and have yet to be reimbursed. For me, it’s not about the money, it’s about the principle of it all. The dealership treated me poorly, said they checked all of my issues yet my truck didn’t move for 6 days. They had it for a total of 10 days and replaced both batteries but were unable to replicate the other issues that I have reported since the first month of ownership.

I lease a GMC vehicle that has been repaired 3 times in the last 6 mos. for an oil leak from the front right engine cover. It was covered under warranty each time, but it's clear that this is an ongoing issue. On Dealer recommendation, I reached out to GM directly to end the lease or replace the car on the existing lease. They have made me bring the car back to the dealer for another report. The Advisors assigned to my case to call as scheduled or respond to emails, and because the car is working now, that they will do nothing. We are a good GM customer with multiple GM vehicles and will never by another GM vehicle again because of GM's lack of support to their customers. DON'T Buy GM Products!

From Aug 28–Oct 8, our 2025 Chevy Traverse was unsafe or unusable. GM still won’t work with us, saying it wasn’t down 30 days straight. Our family of 5 was left without safe transport for weeks.