General Motors Reviews

Our family has been long term GM customers. We currently have the GMC Sierra EV and have our truck in for repairs. Our truck will be in the shop for well over two months due to back ordered parts. Spoke with GM regarding my concerns about not having a car for two months due to the backorder and was informed it's my problem. Our family will not be getting GM cars moving forward due to this experience.

Zero stars. I purchased a Trailblazer in July 2025, and just one month later, a warning began appearing saying the vehicle was going to stall. I brought it to the dealership, only to be told it’s a known issue with no fix available. I then contacted General Motors directly, hoping for help. This constant warning is extremely stressful—especially as a widow with no family nearby who relies on having a safe, dependable car. Despite explaining this, GM refused to let me trade the vehicle for a different one and also refused to repair the problem. Selling a car while knowing it has a serious issue and then refusing to fix it, is unacceptable. It feels like they are avoiding responsibility simply because the repair would be costly. Their lack of concern for customer safety and peace of mind is deeply disappointing.

I purchased a 2026 Chevy Colorado truck in November. GM put it on the sticker MOBILE SERVICE + 3 YEARS with a charge of $599. Simi Valley Dealership said they could not remove it or the charge. I call several Chevy dealers. They said it doesn't exist. I want my money back. This is fraud. I don't want points. Claim number is ** Phone number **.

I recently leased a 2025 GMC truck and am already experiencing significant issues at just 4,000 miles, including the engine light illuminating. Despite the vehicle being brand new, the dealership has been unwilling to provide a loaner vehicle from either their new or used inventory. I was advised to obtain a rental through Hertz in Grapevine, with coverage up to $44 per day. I explained that this location is approximately 52 minutes away from my home and that I need reliable transportation to get to work and to drop off and pick up my child. Given the distance, time constraints, and added burden, this option is not reasonable or accessible.

GM has repeatedly distanced itself from responsibility, pointing elsewhere while remaining fully aware that its customer has been left without transportation, clarity, or meaningful assistance. There has been no consistent point of contact, no coordinated response, and no sense of urgency—only shifting explanations and administrative fog.

Think twice before buying a GM product, and not because of the sales or dealership but because their service sucks! 2025 Chevy Equinox - backup camera doesn't always work. This is a safety issue....insurance rates can be impacted by the safety features of a vehicle. Have had the vehicle at the dealer multiple times for this and still not fixed. Apparently the dealership has to work with GM on diagnosing the issue and until they can get it to not work, they expect you to just keep taking the vehicle back to see if it happens on their watch. I just spoke to a rep at GM and this guy actually suggested that I do ridealongs with the dealership to see if the issue happens so they can see it....are they serious....they can't think this is at all a feasible thing to do. Do they really expect me to go to the dealer every day to get a service tech to ride around with me.

GM has a massive engine recall. The engines are on back order. The dealership has been great trying to help. However GM corp has been less than helpful. The reps from corp. indicate their help is a curtesy and that “if approved” they will only pay max of 44 per day of a rental car while the repairs are being done. It’s been 2 weeks so far and still no engines. Now I understand not renting what is being repaired since it’s a Yukon but the $44 bucks a day they offer won’t cover any reasonable rental that can accommodate 6 passengers which is what’s needed. Only asking for something fair where I’m not out dollars to fix their defective product. Guess they don’t want any more of my car purchasing dollars in the future,

David was helpful and thoughtful in the beginning. I felt like he had my back and advocated for what I needed as a client who purchased a car that was a lemon and broke down more times than I could count. My car would break down every three weeks after the battery was replaced. When David got involved, he was kind enough to keep my case open to that time to see if the car would break down again. However, this most recent breakdown, he told me he would reach out to Oakland Chevrolet to see if we could figure out a way to get one of my warranties to cover the second broken battery. I never heard from him. I would have appreciated a call just to tell me he couldn’t get a hold of them, but no call at all is unprofessional.

Will never be buying any GM vehicles again in my life, worst place to deal with and they don’t honour their warranties. Will come up with excuses to void them and not have to repair anything. They wonder why governments had to bail them out. It’s for reasons like this that you see a lot more Toyota and Hondas on the road.

I bought a 2022 Cadillac Escalade ESV Premium Luxury Diesel which is the worst investment I ever did in my life. I have been spending a lot of money just to repairs some of engine components, also I have the engine coolant control valve issue which is under the GM warranty and I went to 3 différents dealership location for the diagnostic, none of them told me the repair should be under the GM warranty, they are all asking for money $2200 minimum. So, now I’ve been contacting the GM warranty once I found that they were trying to make me to repair a manufactured issue that GM supposed to care of, I’ve spent more than 2 weeks dealing with GM for the repair but no further action has been taken yet to do so. The 2022 Escalade has the worst engine tech ever produced and they don’t wanna take care of the repair fake policies.

Lake Chevrolet harassing customers mockingly about servicing their vehicles, knowing they sold defective ones. The receptionist Pam at Lake Chevrolet likes to treat customer like dirt and plays stupid little games with them, the manager is a coward who refuses to come to the phone. GM customer service associates refuse to transfer customers to a supervisor when requested, instead playing their own stupid little games to intentionally instigate frustration and anger from customers so they can make themselves out to be the victim and use it to give them the right to disconnect calls.

I ordered a GM Parts Bolt 24447224. I need immediately and paid an extra $15 to have it delivered today 11/5, but now I got a message it won't be here until 11/11. This is NOT ACCEPTABLE!!! When I pay extra just to have it delivered by a certain date.

GM is the worst. I have been a die hard GM girl my entire life. I bought a 2020 GMC Sierra 2500HD in 2023 and 10 months later the transmission blew. I've told them there was a coolant leak. They said at 3 different dealerships, "We can't find the leak". Now they found the leak and want $3,000 to fix it. Poor service, poor management, poor everything. I will never buy another GM product for as long as I live and will sell this one ASAP. Tired of being screwed over by you guys.

I wish I could put a zero. Purchased a car from Buick of Miami in Florida. Since the purchase one year ago, I have put in $4,000 into repairs. I now have another $3,000 needed in repairs. Catalytic converter and oil leak at timing belt. I have since last October. Had eight repairs. Big repairs one of which was a recall. They said on the purchase slip that they did a 380° inspection. They stated new battery, the battery was 4 years old. They stated they checked for oil issues yet I repaired two oil leaks and now have a third one. I even spoke with the executive office who basically told me there's nothing they could do because it's a used car. In my opinion they committed fraud by telling me the things they did to the car which they actually did not do. They know there's nothing anyone can do against a billion dollar company. They don't care at all. I would purchase from someone else

If I could give less than one star, I would. I bought a twenty twenty one gmc Sierra two point seven liter turbo. I purchased this truck in February 2024. Now, as of October of 2025 I have replaced 2 transmissions. The catalytic converter GM nor high country and Farmington are willing to do anything for me to make it right, and I am sitting here without my truck yet again. For another couple months, because now I have to wait on a parts delay for a transmission. That's had the same issue since it was manufactured. It was poor engineering design, and seems that GM just don't care about their clientele. Anymore or their loyal customers. I have driven GM vehicles my whole life, and they have now ruined my perception of GM.

Purchased my Dream car a 2024 Z06 cacti Green early 2024. My dream car quickly turned into a nightmare! Car has been in the shop for check engine lights twice. Third time was a transmission issue. Car sat in the shop for about 40 day. As of right now car is in shop for engine oil leak. Car has been in shop since August 21 for engine oil leak. So about 60 plus days in shop.

After 40 plus years as a loyal GM customer, I finally have had enough! I purchased a 2022 Yukon XL to replace a 2019 Yukon. Shortly after delivery, the infotainment system started to malfunction. It would turn off, constantly drop phone calls, and close out apps on its own. After multiple trips to the dealer for resets and software updates, I just assumed that I got a bad one, and traded it on a 2023 Suburban Premier. The issues with the Suburban started on the way home from the dealership, and had its first trip to the service department with 4 miles on it. Over the next 18 months, it failed to start on 9 occasions. Each time it would crank but not start; after letting it sit for 12-18 hours it would start, but have a flashing check engine light that would require a reset at the dealer. The code was always for "engine control module anomaly".

My 2 year old Chevrolet 2500 diesel completely died on me and had to get towed to the dealership to have warranty covered work done. Per usual, the dealership didn’t have any loaner vehicles available so I had to rent a car. I found out that GM will reimburse you for a rental car provided you follow their guidelines and provide documentation. I did all of that over a month ago and have yet to be reimbursed. For me, it’s not about the money, it’s about the principle of it all. The dealership treated me poorly, said they checked all of my issues yet my truck didn’t move for 6 days. They had it for a total of 10 days and replaced both batteries but were unable to replicate the other issues that I have reported since the first month of ownership.

I lease a GMC vehicle that has been repaired 3 times in the last 6 mos. for an oil leak from the front right engine cover. It was covered under warranty each time, but it's clear that this is an ongoing issue. On Dealer recommendation, I reached out to GM directly to end the lease or replace the car on the existing lease. They have made me bring the car back to the dealer for another report. The Advisors assigned to my case to call as scheduled or respond to emails, and because the car is working now, that they will do nothing. We are a good GM customer with multiple GM vehicles and will never by another GM vehicle again because of GM's lack of support to their customers. DON'T Buy GM Products!

From Aug 28–Oct 8, our 2025 Chevy Traverse was unsafe or unusable. GM still won’t work with us, saying it wasn’t down 30 days straight. Our family of 5 was left without safe transport for weeks.

I purchased a brand new 2023 Chevrolet 1500 Custom. I have owned the vehicle for 2 years. In year two (2025), the transmission went out. I have a full warranty, which is a blessing; however, the transmission is on a nationwide backorder with no ETA! Now I have a truck in my driveway that is useless. I also still have a truck note and insurance payment! GM has done nothing to help the situation! No loaners, no buy back, nothing! The only thing they have done is call me to tell me they still don't have the part! I have 2 kids I have to take to school and other events, and not having a vehicle to do so is ridiculous! Especially one I'm still paying on! I need some sort of resolution! Calling GM does no good at all.

Leased a brand new 2024 GMC Terrain. Have had 4 different infotainment systems installed and every single one has been defective. No fix. Safety issue with unprompted volume spikes, rearview camera coming on while driving, screen glitching, radio not turning off after the car is turned off and doors opened. Nobody cares and the dealership and GM themselves do nothing but give you the runaround. Will never get another GM car that's for sure.

I pay 51k for Truck with 19k miles that has over 800k recalled. Your solution is to so call inspect the engine. If it passes (your) inspection, add a heavier weight oil and add an insert in the owner's manual. And when I ask to see the scope your tech tell me I can't, only corporate can. I am very disappointed 😞. Don't fall for the good looks. I did. You will regret it.

I have purchased a 2022 Chevy Silverado 1500 5.3 L. Engine cost me almost 60k out the door. 3 years later the lifter collapsed in the engine and the engine completely destroyed. These are common problem with these engines I found out later and it's a class a lawsuit and I have contacted General Motors to repair the engine and they deny because I have a little over 100k mileage. But the reason that the engine went bad is because they're bad engineering on the lifters.. Please do your researches before you purchase anything from GM otherwise you're going to end up like me (10k engine replace).

My accident was August 15th. The part was ordered on the 26th. I was told it was back ordered. I don’t have rental coverage on my policy to keep the cost down. My dealership suggested that I call customer care at GM and see if they could help me. I spoke to a woman named Azaria who assured me that if I rented GM cars that my rentals would be paid for. The case number is attached. Now suddenly the original email has disappeared from my account. Very suspicious. It was the same message in the email. So I rented very what turned out to be very expensive GM cars for the month that I haven’t had my car waiting on the part. I called again this week to make sure that they had gotten my receipts and everything was good. Well it was not. I got a very unpleasant person named Jessica who informed me that they don’t pay for rentals for the first 30 days and not in a collision.

I bought an Acadia in March. Three weeks later it started making noises. They were doors that it seemed they were not sealed. After four months of being in the service department several times, I was told by service department staff that it had a manufacturing defect that couldn't be fixed. I decided to trade it in because there was no response from GM.

I've had a recall on my 2021 Chevrolet 5500. Well, shortly after the recall was issued, we experienced the problem with our truck. It was a Recall #N242482680. I had to pay over $1,800 out of pocket to get our dump truck fixed and back on the road. I've been trying to get reimbursed now and GM is giving me the run around. I also bought a 2024 Chevrolet new and the valve body went out in it with only 13,000 miles. Don't buy anything from General Motors.

2025 Chevy trailblazer. Bought in August of 2024. Hit a deer in March. Been at the body shop since May waiting on GM to send the parts so the body shop can out it back together. GM will not send the parts, will not talk to the body shop. My suv that I am paying on sits at the body shop in parts all broken down. Gm says there is nothing they can do to help with the getting the parts and sending them to the body shop.

GM knows how to build a good dependable vehicle but there’s no money in that. They want to create $100.000 cheap throwaways that last just out of warranty then fail and if I was to guess I would say GM can deliberately fail cars through the ECM software that GM owns in every vehicle.

Basically, we have been loyal customers with this company/dealership for years. Long story short, I ended up with a lot of medical issues and we thought, let's support the local dealer and go give her the sale. They marked the Trax LS to where the total cost was going to be right around 29k. I know that the base price and destination price didn't add up. Then, to add insult to injury, they offered us only 1800 for our trax which was in good condition and it had always been maintained. We couldn't accept the terms.

Bought a 2022 certified pre owned Chevy equinox... from start to finish from dealership it was a nightmare... told dealership there was a problem with something in left side front end... did nothing... stuff when Bought car had to go back 3 times salesman asked for keys to car had to look at LOOK AT SOMETHING IN THE FOLDER OK... went to look in folder last week well paperwork on the certified pre owned they said they could not give me. I do have but the vehicle never had any inspection at all. Dealership lied and the salesman took paperwork me and fiancee signed out of folder... plus more but I notify General Motors corp about all the issues I was having and they turn around and write a ticket up and say bring it back to the dealership I went to last week and have it diagnosed and as long as it's nothing negligent it will be covered... NEGLIGENT? Really I complained day 1 and this is how I get treated from a major corporation...

Updated on 10/16/2025: Do not buy from GM. My truck has been down for well over 2 months now due to them being unable to even get parts to do warranty work. Their customer service is a joke. They have zero information on when they are even able to get parts shipped out from whatever country they make them in. I highly recommend buying from any other manufacturer before doing any business with GM. My truck is a 2021 Silverado and it is sitting 6.5 hours away due to it breaking down and the dealership being unable to even get the parts to repair it. Buy from anyone besides GM. Total joke.

Please do not buy a GM car, as I took a 2024 Yukon and the last couple of months it doesn't start the engine, towed it a couple of times and nothing... This is insane.. They don't want to acknowledge it.... Basically I am stuck with a non working car!!!!

Check engine light went on at 2500 miles, 5200 miles, 6300 miles, 9000 miles, and it is still not fixed. It went on again at 13,500 miles. GM has outright refused to buy it back and or replace it. Forcing me to file a lemon law claim against them. Sheer nonsense. GM is not about customer satisfaction.

Find the vehicle and dealing with the sales part of it was nice, but when it came to having any kind of service done it just it made you not want to deal with the service department anymore. Incomplete jobs, messy damage, disorganized, I don’t even wanna take my vehicle in for recalls. I would rather do the maintenance myself. Whatever happened to good work ethic and integrity.

I purchased a new 2025 Chevrolet Suburban RST Duramax May 29,2025 and 5 days later, it rained and the Car was full of water inside. I took it to the original dealer I purchased the vehicle (Grieco Chevrolet Ft. Lauderdale) and they gave me the run around and denied me a loaner vehicle and told me they’re was very little they could do regarding the bad car they sold me.

I have always been a fan of GM... especially the muscle car lineup. I understand why they discontinued the Camaro but I don't understand why they didn't bring out something just as awesome to replace it! GM could easily bring back the Chevelle SS or the K5 Blazer instead of the Corvette being the only option! Come on GM you could easily pull this off! Especially the Chevelle SS, just put it on the Camaro chassis and all you're designing is a body and interior! Right now you're letting the competition destroy you!

I own a ATS 2017. July 24/2025 my steering gear completely stopped working making it difficult to steer. Could of caused an accident! So I called GM Care Center explaining the problem they told me there's a recall on 2017 ATS with this problem. I thought, "Great. It will be taken care of." Nope. Year matches up but my VIN doesn't meet the recall standards, well car was diagnosed at a GM dealership in the Hamilton Ontario area with this recall problem. Still they said nope. So basically I need to pay 5.000 for repairs. I've only owned the car 11 months. Put 19k on it .. Is this fair? I'm so disappointed GM out of goodwill wouldn't fix this problem instead was so easy saying sorry, I've been a GM owner all my adult life but now I'm rethinking my choice over the last 45 years .. Yours truly, One disappointed customer.

GM does hold up their end of the agreement! I purchased a warranty for my 2017 Chevrolet Silverado and my transmission went out. I called about getting reimbursed for my transmission and never got a call back. Because of this I had to pay almost $6000 for the transmission out of pocket on top of the $3500 for the warranty. Untrustworthy company.

Buying your dream car is supposed to be a joyful milestone—something you remember fondly. For me, it turned into a stressful, expensive, drawn-out nightmare that still hasn’t ended. It started in January. My husband and I went to our local GMC dealership, excited to finally see the vehicle I had dreamed of owning for years. The plan was simple: test drive, fall in love, drive off into the sunset. But instead, the salesperson vanished—literally. She went into one building to get the keys, came out, wandered into another, circled back to the first one… and never returned. We stood there, freezing in the cold for over 15 minutes. No update. No apology. Just us, standing like extras in a sitcom gone wrong. We took the hint and left. GMC didn’t feel like the one.