General Motors Reviews

In August of 2024 I was excited to have a brand new vehicle. I purchased a 2025 Chevy Trax. March of 2026 my vehicle experienced a sudden fire after being parked for several hours. I contacted the dealership where it was purchased and was told the next step would be to have it inspected and as long as the cause was determined to not be my fault it would be covered under warranty. The problem was I had no way of getting it to that dealership as I live 3 hours away.

I am extremely disappointed with the experience I’ve had with this dealership and with General Motors. I purchased my 2025 vehicle brand new with only 23 miles on it, and it currently has only 13,400 miles. Despite being practically new, I have already had to bring it in multiple times for repairs. Each time I take the vehicle in, I have to inconvenience myself and fight just to get a loaner vehicle. Previously, I was left without my car for almost an entire month. Now I have to leave the vehicle at the dealership again for an unknown amount of time, and once again nobody wants to take responsibility for helping me with a rental or loaner car.

Brought my Chevy Equinox EV for repair on March 15 2026 for no Google maps, Onstar ETC. It was diagnosed that the Onstar module was defective. It has been 2 months now and the vehicle is still in the dealership waiting for part. It seemed that GM (Chevy) sells you a car and leave you dry waiting for parts. I retired from GM after 35 yrs and worked as quality engineer. I know that the plant can send parts to dealer when stock is low for service. We used to do that. I have reached to customer service and all they tell me is to let GM know about the low inventory of parts. This will be my last GM vehicle.

Good luck with your repairs!!!! Is this how Chevrolet treats a loyal customer after being patient waiting for a response on a buy back, more than 5 repairs over 30 days not using my Silverado and continuing with engine issues. Don’t let GM drag more time and if you qualify for a Lemon Law Attorney just go with it.

Quality is horrible. Can’t even get factory defects fixed on a 70K truck with less than 2000 miles. To get manufacturing defect fixed and use your warranty you must contact your state attorney general and file a lemon law claim. That is my experience right now.

Main complaint with GM is quality control. Their branding expanded so much that they are unable to stay standard to even one of their brands. They have honestly forgotten one car, one customer. With as many recall issues this company deals with I am assuming their product test and placement phase is around 3000 to 5000 miles roughly the first oil change. Than kick those vehicles off the line and deal with later. Sad deal but Ford or foreign.

I bought a 2024 Cadillac XT4 because the interior is truly beautiful—quiet, comfortable, and well-finished. At *45,000 mi the check-engine light came on, and the dealer’s diagnosis was vague with no lasting fix. It mirrors what happened with my 2022 Chevrolet Tahoe High Country, whose engine stopped on the highway at 47000 mi. Two GM vehicles, two critical engine problems far earlier than they should occur. The pattern feels less like bad luck and more like GM is building motors that send owners straight into repair debt. You can’t enjoy a pretty interior when you don’t trust the engine to hold up. GM: Fix the power-train quality now. I can’t recommend Cadillac or Chevrolet until owners aren’t stranded.

I have been a GM customer all my life. I've owed 22 gm vehicles. My 2025 Chevy has been in the shop more than I've had it. It's been in for 2 months because it keeps draining the battery. They now think it is the main computer board. The part has been on back order for a month now. They have tried numerous parts. They aren't even sure this will fix the voltage leak. They haven't even start looking at the transmission issues because the vehicle won't hold a charge long enough. I made a clam and they denied it. I will never buy another GM vehicles and strongly recommend others do the same. GM has gone down hill over The years. If they had a zero star I would have chosen that because they don't desire a 1 even.

I have a new GMC truck which I cannot use because GMC and their dealer provided inaccurate information. I actually use my truck for work and a big part of that is carrying a water tank in the bed. I asked GMC, and the dealer, if the bed of the new 2026 EV was the same size as the bed of my gasoline powered Sierra 1500. I was told it was and to their credit, they even provided measurements. I explained that hauling my water tank in the bed of the truck was a priority. What they did not account for was the design change where GMC significantly widened the flange at the top of the bed which makes that space above much narrower than the base of the bed. Why would GMC do that??

General Motors Corporation is one of the most dishonest corporations on the planet, speaking from personal experience. My wife had her entire retirement fund invested in General Motors. What can happen? It's GENERAL MOTORS, the biggest automobile company in the world. Well they filed chapter 7 and went bankrupt.

Never buying another GM again IF I EVER GET THE ONE I PAID FOR.

Sept 2025 - I bought a 25 trax brand new from Serpentine Chevy Strongsville (sales - awesome/Nick from service=awful). I have had issues w/ the car randomly not shutting off & the car not connecting to my phone (phone says connected to chevy/car says no device found) since the day after I bought it. Car saying "Connecting to iPhone" with just the circle of death but not connecting and the problems grew: the remote start has failed on the coldest days- 1 day it said remote start won't work when a key is inside but I had 1 key in my hand & the other was hanging on a board next to the door. An error message on the dash that said usb not supported, but no usb was plugged in, seatbelt randomly dinging when car is off & no one was in it. Crash alert going off when no vehicle is in front of you, not going off when I get close to a car. The car dinging when it was shut off & an alert on the dash that said start car to view.

One star is not even warranted, as GM is the worst company I have ever dealt with in my 48 years on earth! They do not stand behind their lemons. My 2022 Equinox needed a new turbo. How is that even possible? They should last the life of the car! Yes we bought it used, but it was only a year old if that, and had a known oil leak when purchased. The only offer from GM was a certificate to help purchase another GM vehicle. As if we would ever purchase another GM vehicle??? So instead of trying to help with the repairs that we shouldn't even need, they want us to spend more money on another one of their lemons? Disgusting and shameful to say the least! WE WILL NEVER PURCHASE ANOTHER GM CAR, AND WILL ADVISE EVERYONE WE KNOW TO DO THE SAME. We will also make sure our voice is heard through reviews!

Let me start by saying I have 9 adult siblings, and we have all purchased ONLY Chevrolet/GM over the past several decades. One of my siblings had spent more than 35 years working as a repair technician and then the service manager at a large dealership. To be clear, my brother has been awarded the Employee of the Year at this dealership for 5 years straight, every year that the dealership has presented the award.

Won BBB arbitration for defective 2025 Silverado. GM missed Jan 29 deadline, made false statements blaming me for delays. I have email proof I provided all docs on time. GM never contacted dealership they promised to use for buyback. Truck sits unusable while I still pay. Filed complaints with Kansas & Missouri AGs. Considering legal enforcement. GM ignores binding arbitration decisions.

I bought a 2026 trailblazer RS. Had it for 5 months and I hit a deer that sucked bad enough. The only part my repair shop needs is a passenger side headlight. It’s been on order (expedited)for a month. My insurance paying for 30 days for a rental. GM said they might reimburse for a rental after my 30 days is up. The headlight is estimated to be at the shop 60 days after the accident. I thought a business that’s been around for over 100 years would have no trouble getting a headlight?

Why did we bail GM out? Their quality is worse than ever. Dumb designs on vacuum pumps. Junk transmissions and no care of the loyalty that's been given to them. After a lifetime of GM my advice now is to stay away or investigate every single part that's on it. You might just have a brake issue damage your motor like me.

We bought two new GM cars, one a gmc Yukon and one a Chevy 2500 truck. We were happy with them at first. But slowly GM has made CarPlay become a nightmare and now in my truck it does not even work anymore after the last update. They purposely made it worst with each update. All to make us buy monthly nav subscription. Also I just found out they store and sell your driving data. I will never buy GM cars again after this if this is how GM chooses to act. Very disgusted with the “GM” experience.

Simply put GM has terrible customer service as soon as the sale is complete. I took my Trailblazer in to be repaired because it had defective parts. They told me it would be 2 weeks. Instead it took almost 2 months. When I contacted GM's corporates service department after the first 4 weeks they said they would look into it. They sent me an email 2 weeks later saying I should contact the dealership and give them an update. When I picked it up there was still a check engine light. I ask them to see what it was and they took it behind the building and cleared the light. As soon as I parked it the light came back on. When I called them back they said it would take 2 weeks if I brought it in today. I already spent $3,000.00 on Uber rides because the warranty doesn't cover a loaner when they are fixing the defective parts they put in it.

My mother owns a 2019 Chevy Malibu and began experiencing the well known Shift to Park defect in 2023 while the vehicle was still under warranty. She notified General Motors and was told she would need to pay for a diagnostic before any help would be considered, despite GM having issued multiple Technical Service Bulletins for this issue years earlier. Due to significant personal hardships including multiple family losses and major surgery, the issue continued unresolved. In September 2025, the defect escalated into a serious safety issue when the vehicle shut off while she was driving, putting her at risk of serious injury or death.

Due to the company's dishonest practices and questionable business ethics, I can no longer support that organization. This decision extends to my entire family, as we value integrity in business relationships.**

Our family has been long term GM customers. We currently have the GMC Sierra EV and have our truck in for repairs. Our truck will be in the shop for well over two months due to back ordered parts. Spoke with GM regarding my concerns about not having a car for two months due to the backorder and was informed it's my problem. Our family will not be getting GM cars moving forward due to this experience.

Zero stars. I purchased a Trailblazer in July 2025, and just one month later, a warning began appearing saying the vehicle was going to stall. I brought it to the dealership, only to be told it’s a known issue with no fix available. I then contacted General Motors directly, hoping for help. This constant warning is extremely stressful—especially as a widow with no family nearby who relies on having a safe, dependable car. Despite explaining this, GM refused to let me trade the vehicle for a different one and also refused to repair the problem. Selling a car while knowing it has a serious issue and then refusing to fix it, is unacceptable. It feels like they are avoiding responsibility simply because the repair would be costly. Their lack of concern for customer safety and peace of mind is deeply disappointing.

I purchased a 2026 Chevy Colorado truck in November. GM put it on the sticker MOBILE SERVICE + 3 YEARS with a charge of $599. Simi Valley Dealership said they could not remove it or the charge. I call several Chevy dealers. They said it doesn't exist. I want my money back. This is fraud. I don't want points. Claim number is ** Phone number **.

I recently leased a 2025 GMC truck and am already experiencing significant issues at just 4,000 miles, including the engine light illuminating. Despite the vehicle being brand new, the dealership has been unwilling to provide a loaner vehicle from either their new or used inventory. I was advised to obtain a rental through Hertz in Grapevine, with coverage up to $44 per day. I explained that this location is approximately 52 minutes away from my home and that I need reliable transportation to get to work and to drop off and pick up my child. Given the distance, time constraints, and added burden, this option is not reasonable or accessible.

GM has repeatedly distanced itself from responsibility, pointing elsewhere while remaining fully aware that its customer has been left without transportation, clarity, or meaningful assistance. There has been no consistent point of contact, no coordinated response, and no sense of urgency—only shifting explanations and administrative fog.

Think twice before buying a GM product, and not because of the sales or dealership but because their service sucks! 2025 Chevy Equinox - backup camera doesn't always work. This is a safety issue....insurance rates can be impacted by the safety features of a vehicle. Have had the vehicle at the dealer multiple times for this and still not fixed. Apparently the dealership has to work with GM on diagnosing the issue and until they can get it to not work, they expect you to just keep taking the vehicle back to see if it happens on their watch. I just spoke to a rep at GM and this guy actually suggested that I do ridealongs with the dealership to see if the issue happens so they can see it....are they serious....they can't think this is at all a feasible thing to do. Do they really expect me to go to the dealer every day to get a service tech to ride around with me.

GM has a massive engine recall. The engines are on back order. The dealership has been great trying to help. However GM corp has been less than helpful. The reps from corp. indicate their help is a curtesy and that “if approved” they will only pay max of 44 per day of a rental car while the repairs are being done. It’s been 2 weeks so far and still no engines. Now I understand not renting what is being repaired since it’s a Yukon but the $44 bucks a day they offer won’t cover any reasonable rental that can accommodate 6 passengers which is what’s needed. Only asking for something fair where I’m not out dollars to fix their defective product. Guess they don’t want any more of my car purchasing dollars in the future,

David was helpful and thoughtful in the beginning. I felt like he had my back and advocated for what I needed as a client who purchased a car that was a lemon and broke down more times than I could count. My car would break down every three weeks after the battery was replaced. When David got involved, he was kind enough to keep my case open to that time to see if the car would break down again. However, this most recent breakdown, he told me he would reach out to Oakland Chevrolet to see if we could figure out a way to get one of my warranties to cover the second broken battery. I never heard from him. I would have appreciated a call just to tell me he couldn’t get a hold of them, but no call at all is unprofessional.

Will never be buying any GM vehicles again in my life, worst place to deal with and they don’t honour their warranties. Will come up with excuses to void them and not have to repair anything. They wonder why governments had to bail them out. It’s for reasons like this that you see a lot more Toyota and Hondas on the road.