Mini Cooper

After taking a day off from work it was brought to the dealership where I was told there was a notice out from BMW but since the model of the car they hadn't received it from corporate so they wouldn't fix it because they would have to pay for it!!! Doesn't matter that it is a 4 hour round trip plus my cost away from work. When it was finally down they had to take the hood off and clean the "slime" off - which is what they stated was used to prevent rust from the transatlantic trip. OK, if that is what a takes, even if it was inconvenient and expensive for us. She wanted her dream car and said it was worth it.

A week later the white slime was back and a passenger side window molding fell off. Called the dealer and they said to take another day off from work and make a four hour trip down - of course at my convenience. While trying to figure when to take it down we noticed that some of the Mini medallions that are throughout the interior were starting to peel off. I finally got so angry I called the Mothership; BMW of North America to file a complaint. After nearly 2 weeks I was called today and told I had to deal with the dealership only and that BMW of North America had "nothing to do with."

I said the dealership didn't build it and that BMW of North America does indeed have everything to do with it as they represent the brand and factory and that whether a car cost $5,000 or $5,000,000 there should be no reason for shabby workmanship. He continued to deflect responsibility until I just disconnected the call. So, save your money and buy a used Yugo - at least you know the quality to expect.

My last hours as MINI owner had me wondering if it was going to make it through the 20 mile trip to the dealers. It had been sitting for 3 days and would not go into 1st or 2nd for a few minutes. Okay, my Sonic is not cute as a Volcanic Orange button, its turbo is not a rocket like the MINI's was. And, it looks like a Chevy. I had my own personal paradigm shift on what was important to me in a car. After owning 3 Euro cars for the past 25 years, Volvo, Volvo, MINI, I decided I was done, done, done. If you have the need for a cute car, the MINI certainly is that, but you'll find the irritation factors outweigh the cutes in about 17 months or less. BTW, I'm not seeing 2014 Volcanic Orange MINIs on the roads/highways lately. I assume they all went to the bone yard (auction) like mine did.

The dealer Enrique ** told me the car is $32,000, but it is only $26,997. I have paid $3,000 down, $270.5 per monthly of 35 months by leasing. And a maintenance service fee $600 package (I called MINI Service it is only $399). Again, I want to lease a new car, not a second hand or loaner car. The main point is NO ONE mention it is a 9,662 miles loaner car or a pre-own car until I found out, this is such a fraudulent conduct.

On 7/14/2017, I called the manager Omar **, he is not helping to get this case done, he yelled at me, speak so loudly, and didn't even say sorry to me. Just say: "bring the car back, I give your money back." I took 2 days off, driving 2 hours from New York City to NJ, spend my time to deal with the dealer, and I am a client and big fan of MINI, I should not deserve they have this kind of attitude to me!

All in all, I cannot believe that MINI Morristown Dealership is so rude and deceitful! I have my friend accompany with me, so that I have all the text messages can be used as evidences. It destroyed my dream of the first mini car I have. I need to have my right back! I need an apology and solution on this as soon as possible. If your company just try to let it go and fool me, then I will file complaint to NJ Consumer Affairs, BBB. Furthermore, I will report it on all the medias since I am working in the media and PR field for 5 years, I will use all of my connections to get my fight back! Even seriously, sue Mini of Morristown. I am NEVER THAN EVER DISAPPOINTED!!! Shame on Mini of Morristown!!!

In 2014, I convinced my wife to get rid of it at 105K miles because it was evident it was going to be a money pit. She then saw and fell in love with a used 2012 Mini Clubman S. Low miles, well taken care of, fun to drive. Seemed to be a good car and I stupidly thought that, perhaps, BMW had addressed their quality problems so we decided to buy it. The Mini had 23,000 miles and was still under warranty so I thought, "OK. The car is a daily driver that is not abused in any way and only driven on paved roads."

Car went in for a service at ~28,000 miles; nothing wrong. Went in again just after the warranty expired for a bad ABS sensor in the right front wheel and the dealer was nice enough to fix it at no charge. Run flat tires were replaced with non-run flats at around 40,000 miles. Always hated the run flats because of the very harsh ride. You could feel every imperfection in the road. New tires were great and gave a much improved ride quality.

Right around 50K started hearing a droning sound from the front end and the tires started wearing oddly. I am an excellent mechanic and have been doing all my own car repairs for 40+ years. Oil changes, brakes, shocks, engine repairs, transmissions, torque converters; you name it, I've done it. So I quickly found that both front wheel bearing assemblies were bad. I mean wobbly, sloppy loose bad. Car was out of warranty and I knew Mini would charge an arm and a leg for the repairs so I did them myself and saved $$. Not happy about wheel bearings going bad at 50K but, oh well, it wasn't an expensive fix because I did the work myself. Probably caused by the crappy run flats transferring shock and vibration to the suspension.

No further problems... until now. Car has 60K on it. The other day all three of our cars were in the driveway and my sons and I were standing there when we heard a loud "ping" sound. Couldn't localize where it came from but I know the sound of metal snapping. So we quickly checked over all three cars but didn't find anything. A few minutes later I asked my son to move the Mini so we could play basketball. He starts the car, puts it in reverse and the moment he started moving backwards, the left front dropped 4 inches with a bang.

Got the car up on the jack, pulled the tire off and saw that the coil spring had snapped about 1 full coil up from the bottom. I was dumbfounded!! I couldn't believe that a car with 60K would have a spring break let alone break while sitting still in the driveway. Other than the BMW, I've never had a car or know anyone who's seen a coil spring break like that. Thank God it happened in the driveway and not on the highway as I'm sure that the sudden change in the steering geometry would have caused a potentially fatal accident.

Called the Mini dealer 35 miles away in Bedford, NH and explained the situation and that I wasn't happy about the coil spring breaking at 60,000 miles and potentially putting my wife's life in danger. I asked them to send a wrecker and get the car and replace the spring for free because a close inspection of the break clearly shows it had cracked at some point, rust had invaded the crack and weakened it. This is clearly a defective spring. And, while they were at it, they should also replace the right spring too because now it couldn't be trusted either.

They refused to do anything. Said it was normal for springs to break. Told me it was my problem to get the car to them if I wanted them to repair it but they would be happy to sell me a new strut assembly (which they didn't have in stock anyways) if I wanted to do it myself. We went round and round about the defective spring being Mini's problem, not mine, but they wouldn't budge. Suggested I contact Mini USA which I did.

After waiting 3 days I was told that I had to get the entire car to Mini of Bedford, at my expense, for them to "diagnose" the problem but that there was no guarantee Mini USA would pay for the repairs. I told the nice woman that the diagnosis was very simple: The defective spring broke! I explained that it made no sense for me to pay $250+ to have the car towed to the dealer, have them "diagnose" the broken spring at $120/hr, then tell me I would have to pay for repairs (another $300+ for the part(s)/labor) when I can get new strut assy for $125? So I would potentially be out $500+ for their defective spring. And, if I chose to repair it myself, then I'm on the hook for another $250 tow back to my house?

She said Mini USA would not consider doing anything until the car was brought to the dealer. I offered to take pictures of everything and send them to the dealer and anyone else inside Mini/BMW. I offered to remove the strut assembly and bring it to the dealer for them to look at. I offered to do all the repair work myself if they would pay for the parts, since, after all, the spring is defective. She refused it all. I asked if we could escalate this issue higher inside Mini USA. She said no, she was the highest person who would deal with this.

Mini/BMW does not stand behind their products at all and does not give a crap if their defective parts could cause fatal accidents. I am through with BMW forever. I've learned the hard way that they build cheap cars with cheap parts and that they could care less about driver safety. A coil spring is a vital part in any suspension and for one to break with so little miles is totally unacceptable to me. There's no way you can convince me that it's normal for a coil spring to break under normal use.

When the X3 had the broken rear spring I did a little research and found that BMW used to use a German company for their springs but had switched to a Romanian company in the early 2000s. Since then, hundreds of reports cases of broken suspension springs across all their models. I don't know why there hasn't been a NTSB investigation/recall yet.

I waited in the waiting room for an hour and a half while my car was being serviced, at which point someone from the Service Dept came out - and handed me an estimate for over $1,100.00. "Your calipers are seeping." I said I didn't want the new calipers - I planned on trading the car in soon. I didn't hear anything else: "Okay" was the reply from the Service Dept Rep. He came back 30 minutes later and said "You're all set." But the funny thing was the lack of any indication of rotors and pads on the bill. I went out to my car, and saw there was no brake work done, at all. I was not informed of this - I could have driven off thinking I had new brakes. Instead I still had the dangerous situation I drove the two hours to Burlington to have fixed.

I went back into to Service dept and wanted to know why they had not replaced the rotors and pads. The reply was: "This is tricky" - just what you want to hear from an auto dealership. "Your calipers were seeping, and this voided the warranty." Before I could go any further he then dropped another bomb: "And your warranty doesn't cover the rotors and pads anyway."

So that was three hundred miles and five hours of driving - for absolutely nothing. I'm getting out of Mini Coopers as a result of this experience, and I would strongly advise anyone to STEER CLEAR of any and all Extended Warranty offers made by any car dealership - it is a complete con job. And you might want to consider this as well: after 70,000 miles, these cars become incredibly unreliable and expensive to own: AT 70,000 miles, things started to go expensively wrong: another dealership, a Mini dealer in Albany, NY, told me I needed a new thermostat - and wanted $1000.00 ($975.00) for the repair.

I said no thank you - and took it to a certified independent BMW mechanic, and got the exact same job done for under $500.00. I needn't tell you - if you have the deep pockets and don't mind being ripped off on a continuing basis - by all means keep using the Mini Cooper dealerships. They are more than happy to have your business. They will never get mine again.

Other than that, the car is small but has terrible fuel efficiency. It is too small for road trips (unless you really, really like this car), too small for carrying much more than a few groceries, and too small for anyone with children. Yet it is not a luxury sports car, and it sure isn't an economy model. The ride is nauseating. There is such turbo-lag that it is dangerous to try to pull into fast-moving traffic because your car will wait a beat or two before lurching forward.

and THIS TIME the dealer wants us to spend more than $3,700 to fix all the little things they say are rotting off the car everywhere they look. To review, with oil changes, that is more than $4,000 in maintenance to drive a "Certified" car 2600 miles over 3 years. Good thing / bad thing? BAD THING! Bad bad bad car!

I did a search online and found my water pump was still covered under a 7 year 80,000 mile special warranty so I took it to the dealer for the work. Well the water pump is bad but so is the thermostat and hose. Pump covered, thermostat not!!! The dealer wants $800 and change. I can't afford the 800 so I'll have to keep a close eye on coolant levels. I think Mini Coopers have an ongoing issue with water pumps and thermostats, wouldn't you think the thermostat would also be covered. Crazy! So if you buy a used Mini with 50k or more miles make plans to cough up big bucks for repairs that should be considered defective and covered under warranty.

In May of 2016, I noticed my oil light coming on. I didn't think much of it until my bf took it to the dealer and they stated it was just really low on oil and since I was close to getting an oil change, went ahead with the service. 5 months later, I noticed my car sounding weird/grinding. Checked the oil level and you can barely read the stupid dipstick in this car. Looked fine. Checked an hour later and it was EMPTY! There was NO OIL. I filled it with 5 quarts! I called MINI and other shops and this is "normal"?! How is burning 5 quarts of oil and having little to no notification normal?

FFW to Feb 2017, My car has always lacked a lot of Gusto, but I noticed it sputtering then accelerating, esp on the freeway around 2000 rpm. I thought it may be a fuel line issue and needed a flush. Called a mechanic who specializes in MINIs, and he said it sounded like it may be a trans issue. Took it to AAMCO and sure enough my transmission has to be rebuilt/replaced. MINIs powertrain warranty ends at 4 years 50k, My car is 4 years, 3mo and has 51k. BS! Luckily I purchased an extended warranty from the dealer I bought it from (not MINI) and after fighting with them for a MONTH I got a used transmission put in. I'm getting it today but I'm seriously considering getting rid of it even though I am upside-down on my loan. This is ridic! Not to mention the stupid brakes/rotors have to be done at the same time. I knew MINIs needed some love, but this is too damn much.

Anyone reading this and thinking about purchasing a Mini; don't. Believe the reviews here. I wish I did and now I'm paying for it. That leads me to my last complaint: Mini doesn't care. I made the mistake of going there twice for my timing chain and it was the biggest mistake. They'll also find several other problems that do not exist. My Mini has enough problems. I don't need fake ones. Go buy a Toyota or Honda. Seriously, stay away.

Funny thing is in February of 2017 my car started the famous "Death Rattle" (go ahead and google it). The class action lawsuit was good for 7 years of 100,000 miles for the noted years with the defective timing chain. Here I am with my Mini in the dealership, around 2.5 years after purchasing (and after the timing chain was "replaced") and I'm told the entire part was not in fact replaced, only looked at, and Mini decided the entire timing chain kit did not need replaced. Mini has DENIED any liability in this defective part of in the improper replacement. My bill is now running well over $2,000. I WILL NEVER BUY ANOTHER MINI... and I was the owner of two. My mistake. Mini has soured me. Do your due diligence and read the reviews online. Many people this year are experiencing multiple timing chain replacements among many other repairs. It's not worth it... and they're not a company that stands behind their product or their customers. Awful.

I don't trust the dealership at all since I went in for a quote on the oil leak and they quoted me five grand for that repair and a bunch of other repairs I didn't need. For example, I had a faulty brake sensor and they quoted me all new brakes despite the fact that they were brand new and I'd just replaced them. If you get a Mini, I highly recommend NOT getting your repairs done at the dealership unless it's totally under warranty. You're paying for the brand with them, not the repairs. Despite all of this, I love the car. Not a day goes by that I regret buying this car. It fits me, it's fun to drive, I enjoy how compact it is but I can still haul tons of stuff. I'm looking right now to trade mine in for a newer one, simply because it's getting older and I might as well upgrade to some newer features while there is still a strong trade-in value.

Moral of the story, this isn't a car you can just drive and ignore between oil changes, but a car that you need to pay close attention to otherwise it can become high maintenance. And find an independent shop or friend who knows auto mechanics, and know what the common issues are with these cars before you buy so you can anticipate them. That may sound like a lot of unnecessary work, but this is more of a little novelty sports car than your run of the mill family car. It needs a little extra love.

This morning 2/28, I drove my car to work. My car was broke down again when I was driving on highway around 7am which was rush hour. This time, I couldn't make it to road side, because there was too much traffic and I was using most left lane. Due to drivetrain malfunction which was shown on the panel of the car, the car stopped on most left lane. I almost got killed by this situation. I had to call 911 to get help. Policemen came over to shut down the highway and pushed my car from the left lane to the road shoulder.

How could my car broke down when it's just 6 months old and only has 4,000 miles? How could Mini of St. Louis gave me the car without fixing it and put me in life threaten situation??? What's really wrong with my car??? What's Mini quality??? My Mini almost killed me twice in 1 week!!! Details about service: Mini road service: 2/26 Sun. When I called Mini road side service, they used 1 hour to locate my car, when I was stuck on highway. Your road service finally located me and told me the tow car would show up in 50 mins. After 50 mins, your customer service called me and told me the driver cancelled it. And she told me they couldn't find any tow car and asked me to leave my car and would tow my car next morning on the highway. I refused it. I told her I was on the highway, nowhere to go and worried about my car would be hit by other cars. Finally she agreed to help me to find another tow car which showed up around 1 hour later.

Totally, I sat in my car around 3 hours on highway to get your help. That's unacceptable!!! This morning, when my car broke down again on highway, I called Mini of St. Louis to get help. But they answered my call and refused to help me and asked me to call Mini road side service. When I called Mini road side, your customer service asked me to call local service and told me that I could get service quicker. How could both sides just kick me around when I was forced to park on the high speed lane. Finally, road side service agreed to help me and the tow car shown up around 9 am. Total 2 hours. Police station has this record, since they came over to shut down the highway and moved my car.

Mini of St. Louis dealer shop service: gave me back the unfixed car and put me in danger. This afternoon, I went to Mini of St. Louis and told the sales manager what happened again and requested to changed to another new car. Because what has happened to me, I couldn't continue to trust this Mini. The sales manager refused to replace my trouble vehicle with new Mini. And he told me I was unreasonable!!! This car and service threatened my life twice, and the response they gave me was totally unacceptable.

I traded the vehicle to a dealership because I could not in good faith inflict it on someone directly. Fortunately, between factory and extended warranty did not have to pay that much to repair BUT no car should have this many problems. Engine warning lights would keep coming on than going away and after a few years never could trust the car to not breakdown so stopped driving it long distances. The mechanics has a hard time diagnosing these random failures so had to wait till could hold the code for them to fix. This is not a car that a regular repair shop could easily diagnose. If it was complex or an engine code, had to go to the dealer. Have owned regular BMWs before and really liked them. Do not understand how BMW could attach itself to a product this bad.

So I have it back for a week plus and never opened the passenger door and today I opened the passenger door and find that the metal runner alongside the seat that says Cooper S is no longer sticking to the floor and is bent and making a terrible noise upon closing the door. I have always been very pleasant which is saying a lot after how many times this car has been in the shop, but there is a limit to how much abuse a customer can take. I really wanted to write a review to the Headquarters of Mini but I felt it would land on deaf ears. Within the last year this car has been cooked 2 times for carbon build up, had a new engine (which Mini headquarters required me to pay a portion, even though the car only has 60,000 plus miles), new clutch, popping out of 2nd gear. I feel like I spend more time at the Mini of Marin dealership than I do at my job.

Car sucks oil like the Exxon Valdez 1qt every 1k miles at least and you have to check it ALL THE TIME. I haven't had to do that since my first car in 1987 - which was built in the 70's!!!! RUN FLATS SUCK - harsh ride, costly to replace - TPSS sensors $199 each. Car engine clacks/rattles/ ticks/hesitates (turbo). Instrument cluster lighting - pixels go out. Third brake light - no longer working - $300 + labor. Convertible top wear (rubbing the mechanism) dealer says outside influence/tear - but it ISN'T MINI Corporate doesn't want to hear it - doesn't acknowledge anything let alone work with you.

The good things are it's a good looking car, fun to drive but not near enough to offset the horrific expenses to keep it maintained and fix the amazing amount of problems that come up. Like others in the forum say - MINI Corporate considers everything to be your problem - too bad, so sad - next customer please. Well not me. Can't wait to get rid of it.

You should be ashamed for screwing people like this. I will never recommend or purchase another Mini, and in fact will be getting rid of it asap. Spark plugs aren't supposed to be changed until 60,000 miles, and the coils failing at 53,000? I'm posting my experience and complaints with Mini and Mini of Pittsburgh with the BBB and online sites.

Recently the engine light has been coming on and the vehicle began skipping. Our repair shop did all they could, sometimes at no charge to us, to repair the vehicle. They suggested we take it to a dealership. There was a new dealership that had opened closer to our home. We took the vehicle there and it took them a week to call me to report that the #1 plug was fouling and the suggested repair was to replace the engine.

The vehicle was serviced regularly with all recommended services being completed locally. The vehicle was not abused, driven by 2 60-65 year olds. I think it is very poor workmanship when a vehicle with under 120k miles has to have the motor replaced. I was told by the dealer service manager that this was "high mileage". Basically got the same from Mini corporate and that this may also be the norm on BMW's .If you have a Mini get rid of it before 100k miles. As far as the manufacturer is concerned you have a disposable car.

Why would BMW engineers design the car so that you had to take it to the dealer for such a simple maintenance project? Obviously I know the answer to my question and that is $$$$. What scares me is if I had to pay almost $300 to change my battery what happens when something real goes wrong. In the end I guess this is really my fault because I should have researched what I was buying. This is the first and last product that I buy from this corporation. It's not really the money that ticks me off but rather just the fact that BMW is one greedy bunch of people. I will make a concerted effort to tell my friends, family, peers, team-mates, acquaintances, neighbors, people I see at the store, people who are stopped at the same red light as me, my clergy, my Facebook friends, my Twitter friends and last but not least God to never, never, never buy a Mini Cooper or Mini Popper!

It is important to note that I had purchased a rear mount bike carrier from the same dealer about 2 months prior and had used it only about 6-7 times since the $700 purchase. I dealt with the same salesman on many occasions throughout the 4 months, Ryan **. When I decided to trade in the 2011 for a new Mini, he was aware of my need for a rear mount bike rack. When I picked the car up at the time of purchase, they had to remove the bike rack from the Countryman and install it on the Cooper. They were unable to but assured me that mini had an adapter for it which was not yet available.

I moved to Greenville, SC and after the winter, I went to the local dealer, explained the situation to them and asked whether the adapter was available. They informed me that with the 2016 year model, the rear mount bike rack required a factory installed option to be a part of the car at the time of purchase and that there never was nor ever will be an adapter. My car did not have a factory installed bike rack option. I have a shoulder issue that prevents my using a car top mount. Mini of Rochester AND Ryan ** failed to provide me with a suitable vehicle for my needs and in effect lied to me at the time I picked it up (note, I had not yet ever driven it off their lot after purchase) regarding the adaptability of the car I purchased.

I am stuck with a new bike rack I cannot use and a car that cannot transport bikes. Therefore, I will need to buy a new car. They could have corrected this issue by telling me that at the time and I would have bought a different vehicle from them that would permit the use of my bike rack, but they did not. After this experience, it will not be a Mini, nor could I ever suggest anyone buy a Mini given the ethics of the car dealer as displayed by their representative, Ryan **. I tried to post this testimonial online. However, Mini picks and chooses what gets posted so your testimonials are not accurate representation of customer satisfaction. Another reason not to trust Mini.