General Motors Reviews

I purchased a brand new 2023 Chevrolet 1500 Custom. I have owned the vehicle for 2 years. In year two (2025), the transmission went out. I have a full warranty, which is a blessing; however, the transmission is on a nationwide backorder with no ETA! Now I have a truck in my driveway that is useless. I also still have a truck note and insurance payment! GM has done nothing to help the situation! No loaners, no buy back, nothing! The only thing they have done is call me to tell me they still don't have the part! I have 2 kids I have to take to school and other events, and not having a vehicle to do so is ridiculous! Especially one I'm still paying on! I need some sort of resolution! Calling GM does no good at all.

Leased a brand new 2024 GMC Terrain. Have had 4 different infotainment systems installed and every single one has been defective. No fix. Safety issue with unprompted volume spikes, rearview camera coming on while driving, screen glitching, radio not turning off after the car is turned off and doors opened. Nobody cares and the dealership and GM themselves do nothing but give you the runaround. Will never get another GM car that's for sure.

I pay 51k for Truck with 19k miles that has over 800k recalled. Your solution is to so call inspect the engine. If it passes (your) inspection, add a heavier weight oil and add an insert in the owner's manual. And when I ask to see the scope your tech tell me I can't, only corporate can. I am very disappointed 😞. Don't fall for the good looks. I did. You will regret it.

I have purchased a 2022 Chevy Silverado 1500 5.3 L. Engine cost me almost 60k out the door. 3 years later the lifter collapsed in the engine and the engine completely destroyed. These are common problem with these engines I found out later and it's a class a lawsuit and I have contacted General Motors to repair the engine and they deny because I have a little over 100k mileage. But the reason that the engine went bad is because they're bad engineering on the lifters.. Please do your researches before you purchase anything from GM otherwise you're going to end up like me (10k engine replace).

My accident was August 15th. The part was ordered on the 26th. I was told it was back ordered. I don’t have rental coverage on my policy to keep the cost down. My dealership suggested that I call customer care at GM and see if they could help me. I spoke to a woman named Azaria who assured me that if I rented GM cars that my rentals would be paid for. The case number is attached. Now suddenly the original email has disappeared from my account. Very suspicious. It was the same message in the email. So I rented very what turned out to be very expensive GM cars for the month that I haven’t had my car waiting on the part. I called again this week to make sure that they had gotten my receipts and everything was good. Well it was not. I got a very unpleasant person named Jessica who informed me that they don’t pay for rentals for the first 30 days and not in a collision.

I bought an Acadia in March. Three weeks later it started making noises. They were doors that it seemed they were not sealed. After four months of being in the service department several times, I was told by service department staff that it had a manufacturing defect that couldn't be fixed. I decided to trade it in because there was no response from GM.

I've had a recall on my 2021 Chevrolet 5500. Well, shortly after the recall was issued, we experienced the problem with our truck. It was a Recall #N242482680. I had to pay over $1,800 out of pocket to get our dump truck fixed and back on the road. I've been trying to get reimbursed now and GM is giving me the run around. I also bought a 2024 Chevrolet new and the valve body went out in it with only 13,000 miles. Don't buy anything from General Motors.

2025 Chevy trailblazer. Bought in August of 2024. Hit a deer in March. Been at the body shop since May waiting on GM to send the parts so the body shop can out it back together. GM will not send the parts, will not talk to the body shop. My suv that I am paying on sits at the body shop in parts all broken down. Gm says there is nothing they can do to help with the getting the parts and sending them to the body shop.

GM knows how to build a good dependable vehicle but there’s no money in that. They want to create $100.000 cheap throwaways that last just out of warranty then fail and if I was to guess I would say GM can deliberately fail cars through the ECM software that GM owns in every vehicle.

Basically, we have been loyal customers with this company/dealership for years. Long story short, I ended up with a lot of medical issues and we thought, let's support the local dealer and go give her the sale. They marked the Trax LS to where the total cost was going to be right around 29k. I know that the base price and destination price didn't add up. Then, to add insult to injury, they offered us only 1800 for our trax which was in good condition and it had always been maintained. We couldn't accept the terms.

Bought a 2022 certified pre owned Chevy equinox... from start to finish from dealership it was a nightmare... told dealership there was a problem with something in left side front end... did nothing... stuff when Bought car had to go back 3 times salesman asked for keys to car had to look at LOOK AT SOMETHING IN THE FOLDER OK... went to look in folder last week well paperwork on the certified pre owned they said they could not give me. I do have but the vehicle never had any inspection at all. Dealership lied and the salesman took paperwork me and fiancee signed out of folder... plus more but I notify General Motors corp about all the issues I was having and they turn around and write a ticket up and say bring it back to the dealership I went to last week and have it diagnosed and as long as it's nothing negligent it will be covered... NEGLIGENT? Really I complained day 1 and this is how I get treated from a major corporation...

Updated on 10/16/2025: Do not buy from GM. My truck has been down for well over 2 months now due to them being unable to even get parts to do warranty work. Their customer service is a joke. They have zero information on when they are even able to get parts shipped out from whatever country they make them in. I highly recommend buying from any other manufacturer before doing any business with GM. My truck is a 2021 Silverado and it is sitting 6.5 hours away due to it breaking down and the dealership being unable to even get the parts to repair it. Buy from anyone besides GM. Total joke.

Please do not buy a GM car, as I took a 2024 Yukon and the last couple of months it doesn't start the engine, towed it a couple of times and nothing... This is insane.. They don't want to acknowledge it.... Basically I am stuck with a non working car!!!!

Check engine light went on at 2500 miles, 5200 miles, 6300 miles, 9000 miles, and it is still not fixed. It went on again at 13,500 miles. GM has outright refused to buy it back and or replace it. Forcing me to file a lemon law claim against them. Sheer nonsense. GM is not about customer satisfaction.

Find the vehicle and dealing with the sales part of it was nice, but when it came to having any kind of service done it just it made you not want to deal with the service department anymore. Incomplete jobs, messy damage, disorganized, I don’t even wanna take my vehicle in for recalls. I would rather do the maintenance myself. Whatever happened to good work ethic and integrity.

I purchased a new 2025 Chevrolet Suburban RST Duramax May 29,2025 and 5 days later, it rained and the Car was full of water inside. I took it to the original dealer I purchased the vehicle (Grieco Chevrolet Ft. Lauderdale) and they gave me the run around and denied me a loaner vehicle and told me they’re was very little they could do regarding the bad car they sold me.

I have always been a fan of GM... especially the muscle car lineup. I understand why they discontinued the Camaro but I don't understand why they didn't bring out something just as awesome to replace it! GM could easily bring back the Chevelle SS or the K5 Blazer instead of the Corvette being the only option! Come on GM you could easily pull this off! Especially the Chevelle SS, just put it on the Camaro chassis and all you're designing is a body and interior! Right now you're letting the competition destroy you!

I own a ATS 2017. July 24/2025 my steering gear completely stopped working making it difficult to steer. Could of caused an accident! So I called GM Care Center explaining the problem they told me there's a recall on 2017 ATS with this problem. I thought, "Great. It will be taken care of." Nope. Year matches up but my VIN doesn't meet the recall standards, well car was diagnosed at a GM dealership in the Hamilton Ontario area with this recall problem. Still they said nope. So basically I need to pay 5.000 for repairs. I've only owned the car 11 months. Put 19k on it .. Is this fair? I'm so disappointed GM out of goodwill wouldn't fix this problem instead was so easy saying sorry, I've been a GM owner all my adult life but now I'm rethinking my choice over the last 45 years .. Yours truly, One disappointed customer.

GM does hold up their end of the agreement! I purchased a warranty for my 2017 Chevrolet Silverado and my transmission went out. I called about getting reimbursed for my transmission and never got a call back. Because of this I had to pay almost $6000 for the transmission out of pocket on top of the $3500 for the warranty. Untrustworthy company.

Buying your dream car is supposed to be a joyful milestone—something you remember fondly. For me, it turned into a stressful, expensive, drawn-out nightmare that still hasn’t ended. It started in January. My husband and I went to our local GMC dealership, excited to finally see the vehicle I had dreamed of owning for years. The plan was simple: test drive, fall in love, drive off into the sunset. But instead, the salesperson vanished—literally. She went into one building to get the keys, came out, wandered into another, circled back to the first one… and never returned. We stood there, freezing in the cold for over 15 minutes. No update. No apology. Just us, standing like extras in a sitcom gone wrong. We took the hint and left. GMC didn’t feel like the one.

The worst experience of my life by far. Three plus years of horrible GM service, three dealerships telling me gm will not take care of the issue and push you off until warranty expires. After 11 times into service and multiple different repairs, they had my truck for 3 months. 6 other gm vehicles I own and after this I can't imagine ever wanting to deal with them ever again. Customer service at corporate and buy back program are a joke. Weeks go by and you cannot call them back. You have to wait 24 to 48 hours and sit on your phone cuz if you miss call you have to call back and then request a call back in another 24 to 48 hours. I spoke to the customer service rep in front of a gmc dealer and owner and he was appalled how I have been dealing with this for 3 years and 3 dealerships and how horrible a customer has been treated.

Absolutely horrible. I’ve been threatened by the dealership to cash my check for the car and yet they have no car to give me and to this day July 23rd I still have no car. Yet Chevy says it’s built and it’s been built for over a month but will not help me at all on telling me why the car will not ship. **! These threats I have in text of course and it’s been an “S” show to say the very least. I will never buy another GM product again! NEVER and I hope Mark the president of Chevy, if you read this I truly hope something happens to your family and worse for the way you have treated me. Karma, it’s a mother! Mark, you’re a JERK!

Absolutely Appalling Customer Service and Unresolved Issues! I am writing this review out of sheer frustration and disappointment with GM Motors' customer service. It has been three months since I first filed my claim, and to this day, it remains completely unresolved. What's even more infuriating is the complete lack of communication. I have called multiple times, leaving detailed messages, and yet, no one ever returns my calls. It feels as though my concerns are being actively ignored. This level of disregard for a customer who has invested in their product is simply unacceptable.

Profound dissatisfaction regarding a significant issue with my 2023 Chevrolet 1500 RST, which has a diesel engine. After only 38,000 miles, the vehicle unexpectedly left me stranded out of town due to a problem with the automatic transmission control valve body, causing the transmission to remain stuck in low gear which I'm finding out is a common issue GM knows about.

It's understandable that vehicles can occasionally experience issues. However, the level of customer service provided directly by GM has been deeply disappointing. Despite assurances of repurchase certificates and reimbursement for car payments, those promises have proven to be empty. Both my new Acadia and Sierra have spent time in the service center for various issues, and throughout this process, GM's customer support has shown a lack of concern or accountability. I’ve reached out countless times over the past year, including regarding a recent case where my truck remained in service for 35 days. The result has been nothing but frustration and unmet expectations. At this point, I would strongly caution others against relying on GM’s customer service. Reaching out only leads to wasted time and further disappointment.

I purchase a 2024 High Country Tahoe and I have had to take it in for recalls 3 times and each time, they tell me that I have to leave the car and do without a vehicle. Now there is another recall and that might take 10 days without a vehicle. GM products are unreliable and worst, they don’t stand behind their product. I will never buy another product from them and wish I could just get rid of this one. I would not recommend buying a GM product.

Bought a new Traverse 6 months check engine light and turning signal quit working. They gave us a loner half the size of our traverse. Said it will cost us to have the same size car that we had. It's been in a month due to national back order yet they seem to have turning signals to put in their new cars they manufacture daily. Strange. Bought a new 2500 Denali 4 days ago. Tailgate won't open!!! 88k truck Tailgate won't open!!! How is this company still going????

Bought a 2022 Colorado in December of 2022. Started hearing noise from drive line about September of 2023/5 or 6 thousand miles on vehicle. Took it to the dealer 11/23. Said they replaced the transmission fluid. Started noticing noise returning March of 2024. Vehicle back to dealer April of 2024 said there was nothing wrong. Made a video of vehicle making noise and returned to dealer May of 2024. Did something no resolution. Went on all through the summer and into the fall of 2024. Said they replaced the torque converter and said they did a few other things. No resolution.

My family has used Andean since shortly after it opened. Always loved the people and the service provided! HOWEVER, THIS EXPERIENCE HAS BEEN QUITE DIFFERENT! While the service dept staff has been friendly, the overall experience thus far has been terrible! My vehicle has been there for 8 weeks with no estimated time of completion. Its warranty work and the part needed is on back order. I need transportation!! They are refusing to give me a loaner, if it was a short time frame I would understand but.... 8 weeks with NO IDEA AS TO WHEN!!!! That goes beyond reasonable time! Complaint has been filed with GM.

I bought a 2023 Sierra Denali new on 12/31/23 and had issues from day 1. GM knew they were selling a defective product and didn't care. The dealership service department told me my engine was fine and good to go on a 5/1/2025, but they were keeping the vehicle until the recall cleared. On 5/7/2025 the dealership called and said there was metal in the oil and the motor had to be replaced. You can't make this up. Simply put, it's not acceptable for a $74,000 truck to need the engine replaced within a year. Resale value is already tanking and GM has no response for their customers. They sold tens of thousands of lemons and knew it before they did it.

I purchased brand new crate engine 350zz6 from gm in February 7 2024 and installed in may same year. From day one the starter was not working so dealership in Brantford said he'd replace starter because it was obsolete. Later starter wasn't engaging and learned flywheel wasn't balanced and went back to gm and they looked at flywheel and said they would replace flywheel as well as starter and oil pan gasket that was leaking. The car was put away for winter 1973 Buick convertible. And they would do work in April when car was brought out. Service manager that assured it was under warranty was let go and new service manager refused to work on car (Strickland motors Brantford Ontario Lynden park rd). He basically said his guys don't know older cars and to take somewhere else and he wasn't warranty the gm crate engine.

Customer care not very good. Will not help you with a vehicle when you are stranded 1000 miles from home due to the vehicle I purchased and covered by them breaking down. But they will pull a number like $400.00 (for services at a GM dealership which costs them nothing) out of thin air to compensate for their incompetence after you are home. Could not explain to me how they come up with that number. I explain to them a rental car would have only been $250.00 to help while my vehicle was waiting for parts. They really don't care about helping you. They just want to pacify you after the fact.

Very bad corporate customer service and worst car ever I bought my first American-made car. I was expecting a lot from GM Motors, they are corporate customer service, and the car I get Chevy Camaro like the worst thing in the world. Have to change lifter, alternator, and whole motor and I only had the car for 11,000 miles and their customer service in corporate office doesn’t take care of the customer once they are able to sell their product. You are your own. They’re not for you. I made a mistake buying GM motor car.

Satan, living under your hood. You think buying American is such a great idea. Think twice, three, four times. This company screws Americans repeatedly but the same stupid Americans keep buying this junk!

I wrote a post about the Orville Chevy deal dealership and GM would not pay for my car rental as Chevy told me they would. I got a hold of their insurance company and they won’t even give me $350 of $1668 I have not seen the 350 back yet miles at the Orville Chevy dealership told me he bargain with me and text me the vehicle free of charge to help pay for that $1600 loss. I still get zero stars to GM I’ve been a Chevy driver my whole life I'm 56+ so GM you need to get some balls and pay your people or put some cars on their lot that they can use for loaning out while they’re working on another vehicle.

DONT Buy a GM Product! We purchase a truck in 2023 in 2024 it started having strange issue. It would think act as if it was in Neutral even though it was in park. Took it to a dealer... They worked on it, brought it back and it got so bad had to be towed back to the dealer. The dealer says GM parts are on back order. I called GM because it's been 3 months since my truck went to the dealer. GM had no answers... so I now have a company vehicle that is unusable.

I brought my 2023 Camaro V6 to a GM dealership for a “Reduced Performance” issue. The dealership couldn’t replicate it at first. When it came back, they consulted GM, who assumed the clutch was the issue and recommended replacing it. I paid nearly $4,000 out of pocket for a new clutch and flywheel—despite the original clutch performing fine. The issue persisted even after the replacement, proving the clutch was never the problem. A proper diagnosis later revealed the real cause: a faulty transmission speed reluctor wheel, covered under warranty.

Both of my Grandfathers drove Chevrolet trucks. My dad and uncles drive them. After the experience I am having right now, they have lost my loyalty. I own a 2019 Silverado 1500. The transmission failed, luckily I bought the extended warranty. The problem is that GM is having such trouble out of the junk trans they put in them that the transmission is on backorder. 1 month waiting so far.. I've bought my last GM vehicle.

In December 2024, I was coerced into purchasing a 2024 Chevrolet Trailblazer from Cox Chevrolet in Bradenton, FL. My previous vehicle was unjustly withheld by the dealership under the pretense that their service department was closed for the weekend. As a CDL truck driver needing to return to work, I had no choice but to buy a new vehicle under duress. The Trailblazer has been plagued with issues since day one: battery failures, overheating, and electronic malfunctions. With only 1,800 miles on it, the vehicle is now undrivable.

I own a 2021 Cadillac Escalade and I have had nothing but problems with it. Last year in October, I had to get the camshaft replaced and it took 2 weeks. In December, the entire engine went bad and I had to get it replaced. That took 3 months. They refused to put a warranty on my replaced engine, so if something happens to it, I’m screwed. Thankfully I still had a warranty when it tore up, but now that’s gone. My customer service experience was horrible. I waited nearly 2 months on a loaner car. I sent in paperwork because I had to pay $1000 out of pocket to have the truck towed when it broke down 85 miles away from the nearest service center, because they said they would reimburse me - they did not.

I have had the worst expression with this manufacturer, I have a Cadillac CT5 2020 Premium Luxury and I have had more than 5 problems with the car, I have spent months without my car and they have never responded to me for these damages. I never recommend them, and I would never buy GM cars again

Will never as long as I breathe buy another GM vehicle. Can never ever shift my 2020 Malibu to park. A car is useless if you can't park it! Can't afford to pay for your mistakes, GM, so issue a recall and fix them!

Dear General Motors, I’m writing to express my frustration with the numerous issues I’ve encountered with my 2024 Trax. It’s been a month since I bought it, and I’ve already had to deal with a window regulator, purge pump, tire gag, and O2 sensor going out. These problems have been ongoing, and it’s been a real hassle. I also had to wait twice to get my digital odometer and screen fixed after a recall, and even then, I had to drive around a car with a black screen while driving, which was a safety risk. And now, I’m still having issues with my screens.

I bought a 2024 Silverado and the chassis is rusted. I found a recall for that specific issue and took it to Wallace Chevrolet. I was told it was not covered and was normal wear and tear. I called GM and they agreed with the dealership without taking a look. I have nowhere else to turn to. I bought a GMC Denali diesel for 104k cash in 2023, a 2016 midnght Impala, a 2024 Silverado and several GM vehicles throughout my 58 years. I've been a loyal customer and now I have no choice but to give up on GM. My user names have always been Chevy so this sucks. GM has lost it way with customers as I can see with all these reviews. Sad day.

I recently bought a 2024 Colorado in December, after only 2.5 months I had a check engine light come on. I owned Nissans for the past 20+ years and I NEVER had a check engine come on. Check engine lights are unacceptable, never mind this soon. You buy American to support American jobs, spend $40,000 only to get frustrated and stressed out by this anxiety-driven light. It's a shame GM can't produce a dependable product. Disappointed.

I have a 2016 GMC Sierra HD with a duramax diesel. GM recalled the def heater/reservoir system in 2019 giving owners a longer warranty. It's been replaced twice in 4 years and is out again. They will not warranty the def control module. Makes no sense to me. But worse, GM has no permanent fix for this problem. Do not buy a new GM diesel! My pickup is great except for the def system. It sucks! The only thing that I can hope for is that there is a class action suit against GM at some point.

BIG NO. I want to warn people to avoid buying GM Vehicles, If you're looking for a headache, then buy GM vehicles. I wouldn’t even give them “1 STAR” if it weren’t mandatory to select at least one. I do not recommend GM vehicles to anyone. EVEN IF GM OFFERED ME A FREE VEHICLE, I STILL WOULDN’T TAKE IT. That’s how frustrated I am. It has been 2 months Yet, my issue remains unresolved. I have been dealing with GM dealer in Niagara falls for warranty works as my truck is in warranty. I’ve had an absolutely dreadful experience with the service department at this GM dealership. First, No updates, no communication — I had to constantly follow up, which was incredibly frustrating.

I had a case with GM in Nov 2024, after 2 months of getting the runaround I found out the case was closed with no call or no reason. Got through to someone who reopened it. My problem is their product didn't give me any indication with an engine light, low oil light, or even the My Chevy App that there was anything wrong with my car. After GM reached out to the dealership and listened to lie to to them when they said I abandoned the car which I did not GM said they would not help me. Ok fine, don't help me now, and I will NEVER purchase another GM vehicle ever.

Transmission blew torque converter and pump and they found this because of a recall....I've been complaining since 25k on truck and now 99680k and transmission is done....plow truck and under contacts and GM doesn't care....buy gm at own risk. Customer service is almost none. Good luck with they junk they put out people.

My vehicle has been hacked and is being remotely controlled by someone in Nigeria. They can make any adjustments they want to the settings, use their own personal hotspot (OnStar and Sirius are completely disabled), turn the locks on and off, and change music stations. The problem is, I have contacted GM relentlessly for 1.5 months and made absolutely NO progress! This is INSANE. I’m so frustrated—what is wrong with them? They keep saying, "We take security seriously," but seriously, what does that even mean? No, you don’t! Be honest, GM—you clearly don’t care about the security of your customers.

My check engine light came on and I took my car to the dealership, and they advised me that the vapor canister had a crack in it possibly from road debris. These parts are right under the tire these parts are apparently not made to withstand winter driving conditions. The part is also made of cheap plastic so pretty much any road debris will cause it to crack. They are using every excuse to get out of paying for a cheap plastic part that they decided to install, and instead, are making customers pay for their cheap ways. I was also told that they are required to follow what the dealer says, even at the peril of their customers. Customer service is very slow to call back. I have been dealing with GM's customer service nightmare for more than a month due to their slow customer service procedures. If you want to keep your money, I suggest staying clear of General Motors products.

Awful. Buy a brand new GM vehicle thing will spend more time in the shop than at your house. And they will find every excuse to blame it on you and not cover it. Trucks been in the shop 3 separate times over 3 months for over 70 days and 5 thousand dollars later trucks still having the same issues. What a joke.

Terrible customer service. Don't buy a GM if you ever expect good repair or customer service. I think I will finally retire my bowties for blue ovals. Customer loyalty is no longer rewarded. It used to mean something.

NO Stars.. GM 2022 Blazer under full warranty... Starts jerking and took it to the dealer. Dealer service says we can't find any codes that say something is wrong. Week later the Blazer locks up and I have to get it towed in via General Motors roadside assistance.. $252 to get it to the dealer. Blazer spent 3 weeks in the shop under full factory warranty because "we have no parts to fix your car" - required rental car. GM says they will reimburse you for a rental car "because we have no loaner cars available".. long story short I get the Blazer back and GM will not reimburse me for the full amount on either the towing $70 of $252 and car rental..

We leased a 2024 GMC Sierra Elevation last February. Unfortunately my husband became disabled and can no longer get in truck. I contacted GM Customer Service and requested to speak to a general manager or regional manager as I knew this was a tricky situation. I was contacted by the salesman at Van Buren Dealership who only can offer a different vehicle at a higher price. The sales manager never had the decency to contact me.

My GM complaint is so long and I don't even understand it. What I will say is, I was lied to by my GM customer service rep. Chad. Be aware, GM does not carry parts for cars up to 10 years old. GM does not care if you go to them because a GM dealer, service department is lying and upping your service bill. I went as far as asking for the VP of customer relations. Nope, that person does not care about the regular people either. I will never buy another GM product.

General Motors motor vehicles have some kind of transmission control module and it’s affecting hundreds of thousands of different makes and models of their vehicles. It would cost them billions to correct the problem and instead they just brush it off and you the customer hopefully have a warranty because you’re stuck replacing transmission after transmission, did they tell you the engine knowing that they have faulty transmission control modules when your car just clicks and jokes like it has the hiccups.

I purchased a 2022 GMC Sierra Denali Ultimate and initially gave Super Cruise a five-star rating. However, the vehicle experienced recurring malfunctions approximately every two to three months. My local dealership repeatedly refused to provide a loaner vehicle, forcing me to rely on friends, family, and colleagues for transportation. Despite filing a complaint with GM, no action was taken. This ultimately compelled me to trade the vehicle for a different brand, an unplanned expense this year. I strongly advise against purchasing GM products due to the subpar vehicle quality and unsatisfactory customer service.

General Motors has changed. I had a diagnostic done, outside of GM, because my Engine light was on. There's a "warranty" with GM that covers the issue my engine is having. There's also a recall for this same issue for the 2019 Traverse, but my vehicle for some reason wasn't selected. In order for GM to fix this issue, they said I need to pay $250 just to have it diagnosed on their end. If the diagnostic shows something different, I'm out $250 plus need to pay for any other repairs needed. If the diagnostic shows what the other service center stated, then GM will waive the $250.

I leased a GM Chevy Blazer EV on December 13th, and shortly after taking delivery, I noticed an issue with both the wireless and wired charging for my phone—it simply wasn't charging. Since I picked up the car in the evening, I called the dealership the next morning to report the issue. The salesperson directed me to wait for the service center to call and book an appointment.

Bought a new Chevrolet Blazer Premier with slight new car problems, or should have been. Called up the dealership where the vehicle was originally bought from having less than 2000 miles on the odometer, fully under warranty or so one would think. Was told that there was a problem with the app. Nothing could be done, learn to live with the issue. Called a neighboring dealership explained the problem who in turn said they were unaware of such existing problem and would be happy to look at the vehicle. A simple recalibration and problem was solved. Called personal at the original dealership going up the chain of command all the way to the owner with no apology or agreement to solve the problem. Called GM Customer Service and also GM Customer Complaint to make sure I fully understood and had heard correctly. Each time I was told that if a dealership does not want to handle a new car warranty problem they do not have to.

I purchased the 2024 Camaro Panther ZL1. I was so proud to get one. The Dealer ordered the ZL1 with the options and did not ask me. Once arrived it had a leaking radiator. The bigger problem started never receiving the Gift Package (Watch) that comes with the car. I have received the car 14 months ago and I am still waiting for my watch. Don't have the reason why I don't have my package. With the customer service I only get a Vague and General response. As you might suspect, I overpaid (Huge over MSRP price) the car and want all what comes with it to ensure its value. Hope GM delivers what they promised their client...

This company is a COMPLETE JOKE! DO NOT WASTE YOUR MONEY!!! The 3rd Corvette I’ve purchased was ruined by a local dealer (Gregg Young Chevrolet, Omaha, Nebraska). GM has had replacement parts on “backorder for 14 months now. How???? Rude customer service. Anybody other than GM is best for you!

Bought a 2017 Equinox that has bad oil consumption problem with the 2.4l eco tech engine because of the smaller piston ring designs. Had the car for 2 years and now it's just a hunk of junk sitting in my yard and I'm stuck with more than 70% of my loan still left to pay off on this vehicle. Buyer beware of these newer vehicles because they don't make them like they used to. GM you can do better than this for your consumers and not make your consumers deal with these problems. Definitely won't be buying another gm vehicle again since the newer model vehicles aren't made to last like they used to.

I purchased a new 2024 GMC Sierra 1500 (Elevation 2.7L TurboMax) in early November 2024. Fast forward to November 27th, 2024, my truck was back at the dealership for service. My truck suffered sporadic loss of power steering and had numerous warning indicator lights come on. It sat at the dealership for almost a month. GM Technical Assistance ("TAC") and the dealership struggled to find the issue. Eventually, they were able to find an issue with the power steering rack (PSCM) in mid-December. The fact that a new truck with less than 2,500 miles on it already needs replacement parts speaks volumes about General Motors and their "quality." Furthermore, the Customer Service they provide is less than helpful. I would consistently call and get the representative's voicemail and would never receive a callback. After this vehicle, I will never buy a GM vehicle again. Beware of General Motors

I purchased a 2024 Chevrolet Colorado on 11/26/24. On 11/27/24, I received a check engine light alert. Onstar advised the BCM requested the light alert. I was able to schedule a diagnostic check for 12/14/24, which luckily is my day off. It turns out the appointment was just to turn in my car and key. The Service Rep advised someone would call between Mon-Wed. I started my walk home through rural Texas, luckily avoiding a Pitbull running across the street, crossing paths with a woman who stopped everything she was doing to record me walking by the hospital she worked at, and a man who thought he would pull his truck over to monitor my reaction to the woman recording me. It turns out GM will cover $44 dollars a day for a rental car through Avis, Budget, and someone else I can't remember. So I'm waiting for Mon-Wed to figure out what direction I need to go.

I am typically a "Chevrolet girl" - I bought a 2023 High Country Tahoe and it has has a "rattle" and wind noise since day one. (I have had it for a year now.) I really think it would be a safety issue. Come to find out the back seat is loose - they have used a sham but it is still loose - I have called GM motors 4 times without any help - I really thought they stood by their vehicles better that this. I have asked for a manager... Still waiting.

Bought a brand new 80k$ truck and have had nothing but issues from day one with the transmission. Dealership playing games and took almost a year to diagnose it. Now the part is on indefinite backorder with absolutely no ETA at all. Service advisor states that if I choose to take my vehicle and something else breaks it will not be covered, however, GM states that is not true and it is absolutely covered under warranty. I contacted GM directly to file a complaint and also confirm which is accurate. They will not give me an answer or let me speak with a manager. I bought this vehicle for my business, paid 15k$ for a plow and have had to spend thousands of dollars over the last few days to hire subcontractors to do the work I cannot do because my vehicle is stuck at the dealership indefinitely. GM does not stand behind their vehicles. The dealership does not stand behind the product they choose to sell. If I could give zero stars, I would!

I leased a 2024 equinox in January. In October I had a complete brake system failure (no braking could be done at all and the dash lit up like the 4th of July). My car had been at the dealer over 7 weeks straight and GM is not adhering to the lemon law that says 30 days or more in repair in one year and you can declare it a lemon. I have had to work through the BBB as gm is not willing to do anything.

My 2024 Cadillac CT4-V is a lemon. The vehicle has an oil leak and has been in the shop four times. On my last visit to the shop my car was supposedly fixed, however it needed to be returned twenty minutes later. General Motors agreed to a repurchase, however now they're refusing any contact.

I had to take my 2020 Silverado in to a dealer to get warranty work done to it. I made an appointment and everything. The dealership was great to work with explaining everything as well. They went through the entire process with me and told me what was going to happen. They even told me that if they didn't have a loaner that I would have to rent a vehicle but I would be reimbursed from GM directly. I had NO issue with that at all. I proceed with the appointment and well I did have to rent a vehicle. I rented the vehicle for 1 day and 5 minutes as the dealership called me and told me they had a loaner and to come get it. As you can imagine I was thrilled. Take in mind since 2004 I have owned GM products and convinced my now wife to switch over too. She has leased 4 vehicles and now she just recently purchased earlier this year.

Start off by saying I have bought several new trucks over the years, unfortunately quality has gone way down, decided to pay extra for 150000 bumper to bumper warranty only to find out your catalytic converter will not be covered, I was however offered a one time 300 dollar discount towards said repair, that’s a slap in my face, sorry to say this is probably my last new truck with GM.

Run, run as fast as you can! My GMC Yukon 2021 engine is broken down! I still have warranty and General Motors have so many excuses for not replacing it! They making you feel like you are the responsible for what’s is happening! This is my last time I get Chevy, or GMC..

I just wanna let the people know that General Motors is selling people trash because in 2022 I have a spend $13,000 on the engine and transmission with the GMC Yukon I had. It is end of 2024 bought a Chevy Suburban 2021 and I’m having problem with the transmission and this is not related to recall they have. Now I have to spend a lot of money to fix this transmission. This will be the last GM product I am buying.

Would give a zero if that was an option. 2022 Corvette with 3000 miles on it has a transmission that needs to be replaced. Corvette has been at the dealership for coming up to 5 weeks. At this time even GM can’t even locate a transmission and they are the ones who manufacturer the cars and parts. Customer service is ridiculous, I have been the one calling them and not the other way round. It's amazing that you can track planes, goods from Amazon, even mail yet GM can’t find a transmission that weighs 150 lbs..

I give GM 3 stars not for their vehicles but for some of the dealerships. The price to get any work done at these dealerships are insane, and they go by a book that tells them how long the job in question should take, and that's stupid. If a mechanic gets a job done before what the books says they still charge by what the book says. If a brake job takes 2hrs which it doesn't and they get it done in an hour you are charged 2hrs. Big rip off.

Poor Customer Service. They act as if they are doing you a favor to get a live person that just puts you off and feeds you lies! I just purchased a 2025 Trailblazer and have had major Alignment issues. The steering column isn’t straight! This is a safety Hazard. I have filed a Complaint with the BBB and GM. The car continues to be in shop with No results! They still have no idea what is wrong with the car!

If I could give a 0 I would. I have a 2021 Chevy Trailblazer that I have had nothing but issues with. I have previously made a complaint and nothing was done about it and the dealership lied about the time my car was there. I have service reports advising of my vehicle being brought in on multiple occasions including 1 time them having it for a month with no repairs and other occasions 2 weeks. GM telling me they have no reports of it being there that long. They have repaired a faulty brake switch after, a pulley in the transmission, and an emission purge pump vehicle doesn't even have 30,000 miles on it. The original complaint that has not been fixed is the popping when turning left.

Purchased a NEW Chevy Traverse back in 2019- with 12 miles on it. I’ve now had the car 5 years, and put a little over 54k miles on it and followed the maintenance schedule to a t. Regular, full synthetic oil changes, brakes, tires, etc. Now at 55k miles I need a whole new engine. My power train warranty JUST expired, less than 3 months ago, and if it wasn’t for the time, I’d still be covered since warranty is 60kmiles/5yrs. The engine failed leaving my family of 5, with 3 small children stranded 200+ miles away from home. I called GM corporate to see if they could help, since I’m barely out of warranty and they submitted an application for a “goodwill” repair.

Purchased a new 2024 Silverado LTZ and it had serious paint job issue. Emailed a customer service specialist with GM for over a month to just keep getting a run around. Finally spoke with this person's supervisor and was offered GM points to spend on oil changes and accessories. What a slap in the face. I have been a loyal GM customer for over 30 years. I have purchased many new GM cars and better than 20 trucks over that time period. GM doesn’t care and their workmanship and customer service has gone downhill. Long story short GM is aware of paint issues in the plant my truck was built at and they still continue to let the trucks go through. I’m guessing this is happening in more plants than the one my truck was built in. I have been to several dealerships looking at 2025 Silverados and I’m seeing the same issue that my 2024 has. Color of my truck is the Sterling Grey Metallic and I believe this version of it came out in 2023.

I see I am not alone in my displeasure. Buying from GM has been a horrible experience. I bought a 2024 Chevy Trax RS last September. It took them 3 months to get me my floor mats. In June, I was hit while parked in a parking lot. Insurance is going to pay for repairs, but GM still hasn't gotten the part to the body shop! It's October! Almost November. I regret ever purchasing from them and advise anyone on the fence, don't!

Don’t buy a Corvette! I bought a brand new Corvette Apr 2024. 1 Jul, less than 1000 miles on it, I noticed the paint chipping around the headlights in 4 places. On the internet I saw this is a known defect. There’s a service bulletin concerning it, number 22-NA-081, dated Apr 2022. This made me mad because they have known the issue for years and not done anything to correct. I was told to bring the vehicle in for pictures and inspection to see if under warranty, which I did in 24 July. I was told it was covered and bring in on 29 Jul for repair. I dropped my car off for 10 days to be fixed.

2024 Silverado dies at a stop light. Vehicle had to be towed by a private towing company to a local dealer who had no towing service. Vehicle was repaired, replaced fuel pump module. Contacted customer service and submitted $150.00 tow bill, along with copy of credit card statement for proof of payment. First I was asked for the odometer reading of the tow truck when it picked up my truck and when my truck was delivered to the dealer. They were advised that we had no clue what the odometer reading had been but, it was approximately 5 or 6 miles to dealer. Next call I get is that a "pre-approver" will only authorize a $65.00 payment due to it being a short distance. Are you kidding me? The mark up on these trucks and they will not pay a tow bill in full when their dealer does not offer the service. Throw your warranty away, it's trash

I recently went through a reimbursement request via a Special Bulletin for a turbo replacement on a 2017 Chevy Trax. Total cost to repair was over $6800 and reimbursement was $1774 for just the turbo, which did not fix the actual problem. Customer Service said due to age and mileage of the vehicle, that was the limit that they could reimburse, which had nothing to do with getting the car back on the road. Turbo was replaced twice and still could not drive vehicle. GM lost a loyal customer.

The worst Company ever, bad customer service. Bad service. I made a case with the General Motors about my vehicle issues and the 6 month that was in the dealer without they fix it and they keep ignoring me like I’m nothing to them. Of course they too big to care about their clients and the manager (Alexes) She been working doing nothing in my case for the last 6 month. They really don’t care.

I bought a 2024 Chevy Colorado Z71. Had it 2 weeks. Took it to a car wash and BAM the roof was damaged. After 7 weeks at the dealership, the repairs were done. GM will not give me any kind of credit for this. They sold me a vehicle that had an open bulletin on this model from 2023. That made no difference to them. I will never buy a GM product again. Best truck I have ever had was a 2007 Toyota Tundra. Had it for 15 years and not one issue. Then I bought a Nissan Titan. Again another great truck. What a huge mistake.

I have a 2022 Silverado Duramax Diesel. It is still under warranty since I bought it. It throws off the gear shifts last Jul 03 / 2024. I left it at the dealer due to a serious problem in the transmission. Today 73 days later GM does not have parts to replace and comply with the warranty contract and repair my vehicle. This information of breach of warranty by GM crumbles the faith I had as a faithful consumer of its products. And it is bringing me a lot of damages since my truck is my means to carry out my business. And I ask, what will happen after the warranty expires if this part breaks again. GM did not produce replacement parts to comply with the contractors of warranty. This was told to me by phone by GM Officials in my repeated calls in search of a solution. That what happens when the warranty period expires, it is a deception and abuses the consumer in the United States.

My husband had his 2019 Colorado towed to the dealer on June 11th, 2024. Our Powertrain warranty was still in effect at that time. It took the dealer approximately one week to informed us that repairs will be down through Powertrain warranty on Monday June 17th, 2024. Dealer has provided a rental but does not cover rental insurance. On July 13th, 2024, the dealer indicates GM has a back order for the transmission my vehicle needs. They suggested I call GM direct. GM had no ETA to provide regarding the transmission my vehicle needs.

DO NOT BUY FROM GENERAL MOTORS. The worst customer service I have EVER experienced. Promises to "make things right" but here I am, out $2000. They offered me $500 GM Points which can ONLY be used on GM products, so that's not helpful as I will never be buying a GM product again. They never answer the phone, you get passed around to different people who refuse to help you. I wouldn't recommend this company to my worst enemy.

On 8/22/24 I was informed that I could not view the speed limit sign on my dashboard any longer without a data plan, Bulletin 22-NA-096. I am a retired veteran and a senior citizen and have relied on that display ever since I had purchased my Chevy Silverado Dec. 2022. This is just another ploy to get more money by taking away a feature that was previously provided for free in the vehicle and forcing people to purchase a data plan. The dealership told me that I could possibly get a discounted data plan for senior/veteran, but I should have been 'grandfathered' in and not imposed/forced to pay for an entire data plan, just to view the speed limit. This should ONLY apply to new purchases, not established owners. Now I will have to see the empty speed limit box with dashes in it.

I bought a brand new 2023 2500HD Denali Sierra and one year and few months ago, later the brain of my transmission just goes out, so I took it to the GMC dealership and they told me first that they didn't have an estimate day when they can get a new part for it, they been giving me the run around and I went to ask the dealership if they can just switch me into another truck and they can keep my truck but they told me they can't do that and a sales guy told me that it's a lot of people waiting for the same part and he seem people wait like 9 months to an year for parts like this.

I wish I could give GM zero stars for the terrible experience my mother has had purchasing a vehicle because they do not even deserve the one star I'm forced to give them. My mom picked out and purchased a new 2024 Trailblazer in October of 2023. She paid over 32K in cash. She was told it would be available mid-Dec, which she agreed to and was fine waiting, as long as she got it before the tough winters in Buffalo, NY. She ended up not receiving the car until April of 2024 after being told over and over "2 more weeks. 2 more weeks." She was the one who had to keep reaching out to ask for an update. Once she finally got the car, she had it for 6 weeks and about 1,500 miles before the torque converter needed replacing around May 20th, 2024.

My wife and I contacted Woodhouse GM and Buick in Omaha, NE regarding our fourth leased vehicle with them. We leased our third GMC Terrain yesterday. We have also previously leased a Canyon pickup. Our parameters is that we don't like to sit in a dealership for hours... We went one day last week to talk and yesterday spent a total of 1 hour to sign, seal and take our vehicle home. The salesman, Arnold **, and the finance people were awesome. We will continue going to Woodhouse GM and Buick until we can't drive any longer.

Took ownership of 2024 GMC Canyon in mid March. After 12 weeks, engine light came on - brake issue. Dropped off truck for service on 6/12/24. The truck is still there! GMC unable to get the part - master cylinder. NO help from customer service. Minimal help from local dealer service. The truck has been there for 5 weeks (I have had it for 12). No help. This should be a priority - get the new trick repaired. Not so.

Sold me a car with heated seats. Back ordered chip to make them work. I’ve ordered them 3 times and never get them. Why should I have to order them. GM needs to know I bought the car without and should be contacting me!

BUYER BEWARE!!! This manufacturer deserves a 0 star rating! I have been a loyal customer to GM, with this being my second new truck bought in the last 7 years with extended warranty coverage. I recently bought a 2024 Chevrolet 2500HD Work Truck from AutoNation Chevrolet North in Denver with extended warranty coverage whereas my 3 year old daughter and I were traveling to visit family a few months ago and my truck went into "limp" mode on the highway in Castle Rock, CO. Turns out that the truck needs a new "valve body," which both AutoNation and GM have been aware of this issue on these trucks since 2020. Three months later, still no valve body, and both AutoNation and GM refuse to give me a loaner or even a rental so that I can still get to work and get my daughter to school. The only response I have received is that I am going to have to wait...

I purchased a used 2015 GMC Sierra All Terrain in 2020 as a Certified vehicle with 78000 miles and purchased a 3yr/36,000 extended warranty. Well, here at 119,100 miles, need a new transmission at a cost of $6000!!!! I still owe $11,000 on it. GMC has wronged many customers and have shown, that they ARE NOT Professional Grade... I might as well bought a Yugo if they were still around. I have owned at least 16 GM cars/trucks in my 60 years, and I can tell you now, this was my last! GMC, you should be ashamed of yourself considering, we as tax payers bailed you out during a dark time in our country, yet you have the audacity to screw over your loyal customers.

I did not even wanted to give that 1 star but I was forced to select. GM is the worst ever company car that you DO NOT want to buy. We bought new car Cadillac Lyriq 2024 model on April 29, 2024. We had hardly used our car for 2 weeks. I was new to EV car driving and hit the front bumper to our side wall of the garage and all the pain started there. We went through insurance to raise a claim as the body shop demanded a flat rate of $2800 to just replace a part which is worth $600 on their website. We were forced to go through insurance and now it’s almost been 10 weeks and they keep giving us a date and that keeps getting pushed out due to back order of parts from GM to bodyshop. Tried calling everywhere and everyone but this sucks. Never ever buy a car from GM. If you do, pray to god you never want to get into any accident with it.

Leased a 2021 Chevy Silverado Trail Boss after driving it for 1.5 years, I was hit hard by another car. The frame was bent. GM took over 1 year to provide a frame to the body shop. I was without the truck for a year and had to pay all my payments on it. While still in the body shop, my lease was up and the truck had to be turned it. Horrible communication from GM and GM Financial both. GM financial calls me weekly to get payments on the truck since the truck is in the body shop and past my lease. No one communicates at all. I've been trying to get my lease payments reimbursed and there is no movement at all. They keep giving me the runaround. I would think twice before giving GM any money. They owe me over $8000.00 and they keep trying to get money from me! The body shop owned by Courtesy Chevrolet in San Diego is terrible as well. Never doing business with them again!

I bought a 2024 Chevy Trax in December of 2024. A week later a minor fender bender. I’ve been waiting 6 months for parts from General Motors. I get a phone call weekly telling me there are no parts available, but this is a new model and they are currently making cars. I have called the dealership, I have called GM, I have done everything humanly possible to no avail. I requested my case be escalated and received a letter today saying that my request was denied. So apparently General Motors isn’t interested in customer satisfaction. They don’t believe the customer is ever right. 6 months with no parts and 6 months with no assistance from GM. Don’t buy a car from them, just don’t. I know I will never buy another GM product for as long as I live and I will make sure to let everyone in the fire department I work for to never shop GM again, that’s another 3000+ lost customers for General Motors.

If you are considering buying a gmc vehicle, understand you will get extremely poor customer service. Your phone calls will not be answered nor returned. Supervisors, of the warranty department, such as Justin will return messages left on holiday weekend evenings after 8pm hoping you will not answer your phone. They will then tell you it's not their job to know when your new 90k vehicle will be repaired under warranty. Company line "I understand your frustration, have patience" is repeated like a robot but no factual information is given nor any effort made to obtain. Don't buy GMC!!

Purchased a brand new 2024 Chevy Equinox in December 2023. Four months later I lost power while driving on the freeway while out of town. Vehicle was towed to local Chevrolet dealership over an hour from my home. They would not provide a loaner vehicle so I had to get a rental. Fuel pump and fuel injectors need to be replaced. Dealership states they can’t get the parts (fuel injectors) from GM and after speaking to FIVE different people from GM resolution management team they are blaming the dealership.

We bought a 2017 Chevy Traverse about 5 years ago. Last year we received notice that there was a recall on the vehicle as the airbag has been known to shoot pieces of metal at drivers and passengers killing them. At first we were patient as we waited for a solution to be found. It is now a year later and GM is claiming they have began to fix "some" vehicles with the known issue but have no idea when ours may be fixed. We have stopped driving the vehicle which we had been using with our two young children in the backseat (where metal is known to fly and kill passengers).

We purchased a 2013 Silverado truck six years ago. There were no cracks in the dashboard. We got a notice a year and a half ago that our airbags had to be replaced due to recall. We took the truck in to our local dealer upon picking up, my husband noticed crack in our dashboard. He said something to the gentleman at the time and the worker advised my husband to take it up with a manager as the manager was not there. We called the manager several times and left approximately seven messages. He said that there was nothing they could do so we contacted General Motors corporation. I have written at least, six letters and all they do is respond to me about calling one 800 number. I’m so pissed off.! Now my dashboard is cracking everywhere all because of the recall that was not my fault. They will not rectify the situation. All they do is ignore you. Everything is great until they get your money. Once you sign the line you’re screwed.

Every since the 1970s I grew up in GM vehicles. That’s what my mom bought and when I grew up I done the same. The quality of gm has fallen and failing. The vehicles I bought in the past was used. This truck we bought in 2018 Chevrolet Silverado I bought brand new. We wanted a reliable vehicle and we thought we was buying a good vehicle. As of now we had to have the transmission replaced, air condenser replaced and the coolant reservoir. If you look online you will see problems with this sorta stuff a lot on these vehicles. We almost feel conned. I never had a vehicle so costly and always breaking down. I would not suggest getting one unless you want to borrow extra like 6.500 for a transmission replacement, 1.750 for the ac to be repaired and was lucky to get a shop to do the reservoir that was about 300. I even took my adult child recommended a Chevrolet to her. I hope I didn’t make a mistake there....we have a year left to pay on this truck. I will never get another gm after this....

I leased a SUV from Cadillac of Manhattan; it has multiple leaks, and they blame General Motors for it as they said it is a manufacture issue. Car been at the dealership of Manhattan and they call threatening to charge 75 dollars a day and put a lien on the car if she doesn’t pick it up. The car has multiple leaks and mildew, this is a health concern issue for me and my family. I will not take possession of that car, as I have been waiting on General Motor to contact me and either replace the car or provide full refund. However, GM headquarters is not returning any calls since 4/25/2024 even though I have been calling multiple times, left voice mail and asking to speak with a manager, all unsuccessful. I continue to make payments till this matter is resolved.

What a joke. I purchased a brand new gmc AT4 paid 78k for the truck. The top piece of the grill broke off going down highway for no apparent reason at all. After review this has happened to a lot of the same trucks as mine. GM is aware of this problem however they say they aren’t responsible that it is not a faulty malfunction on their end and there is no recall lol. Also since I have 39k miles on the truck they say if it was under 36k they would fix it. This is an absolute joke and very bad business. They are fully aware of the situation and it will cause a major accident eventually until then they don’t want to take responsibility.

Bought my first GMC in January 2021. GMC Canyon AT4 - I love the truck. I spent the extra money to go to a GMC service provider every 6K miles for all the recommended services and things were great, until my warranty expired (due to mileage - I drive a lot). I had an issue with my heat and they just couldn't figure it out. I spend more than 30 hours over 4 visits in customer lounges at 2 different GMC dealers having the exact same part installed 3 times. The theory was that the first one was a bad part, so they replaced it again, to no avail. So I took it to a 2nd dealer and because "they had not seen the car before" even though I gave them all of the service slips, they felt the need to replace the part a 3rd time. Still no resolution.

2023 Tahoe that was bought brand new now has 20,000 miles on it. Has been in and out of the shop with electrical issues. They have change every part they could still not fixed. I would not recommend buying a tahoe or anything along the lines that GM makes. They will lie to you about the lemon law or offer you thousands of dollars less than you paid.

I purchased the 2024 Blazer RS for 47,095. I have received many compliments on the look of the car, it is a great looking car. The interior has a two-tone black/red, very nice and tech is good. I don't believe any EV will compare to this car at $47,095 from my time looking at other EV's. I would highly recommend to go out and look and drive the Blazer and compare, GM did a good job with this EV with every detail from design and quality, I love the car.

I have a 2019 Chevy Silverado 6500hd with 128000 miles on, it has been in the shop for 2 months because of no oil pressure. GM has 7 of them in stock but every one of them are needed to fix 7 more trucks with the same problem. Now being told I'm second in line once they have more and was told not sure when that will be. So I have a $106000 truck that I'm still making payments on that has been sitting in the shop and have made 2 payments of $1600 a month plus $500 a month insurance for a total of $4200 so far. Was told by the shop to call GM and tell them so that they would help on the payment and insurance situation seeing that it is GM's fault for truck being sitting in the lot with no parts to fix it.

I've had my truck in the shop(s) for the past 2 months now, due to the ESC and power steering issues that apparently many Chevy owners are having but no easy fix or even diagnostic is conducted to know where the issue is coming from (as per the service shop). When contacting GM for help, the agents on the line have nothing to say other than being a singing parrot to the service dept. of the dealership where my truck is being serviced (not).

For the first time in my 40 years of driving, I was pleased to order a GMC 3500 SLE HD truck with the options my wife and I chose. After seeing many new GMCs on the road, we look forward to receiving our new truck. After five months, the dealership or GMC canceled my order for unknown reasons. So now, I am back to square one. I need a dually truck to tow my 20,000-lb sailboat. Perhaps I should shop at Ford.

I purchased a brand new Chevy Silverado and 2023 before I got to the year mark I needed to replace the transmission with only 19,000 miles on it. I contacted General Motors for some help. They advise me that they could do a buyback on the vehicle but instead they repaired the transmission. I’m not happy with their decision. I wanted the buyback like they offered and denied me to purchase a new vehicle under their buyback. This will be the last time I buy a General Motors product.

Decided to downsize from my RAM 2500. I’ve never owned a GM product until now. So I purchased a 2024 RST. Wasn’t until I got the truck home and my wife and I went out to dinner we realized the passenger seat sits low with zero vertical adjustment and the seat is not power but the driver's side is. In the RAM both seats were power. In the RST the stereo system booting up is way too slow. Connecting to my phone too slow. Added a lock to the screen and lost all functionality until I started and stopped the vehicle multiple times. No rain-sensing wipers. No auto-dimming rearview mirror. Glove box open and close is clumsy. In this day and age there is absolutely no reason to have a metal antenna still on the passenger fender.

I bought I 2024 Blazer RS. It is making a loud noise when you hit dips in the road, only has 4000 miles on it. Took to dealer, had me and my wife wait 5 hours at dealer and came back and said it's still making the noise, would need us to drop off so they can have a few days. Said can't get us a loaner car for 4 weeks. It's brand new so we have to wait, only car we have as we are both retired. GM should be getting us a loaner car and get this fixed. Will not buy another GM at end of lease, have got a new GM every 3 years for 20 years. Last GM for me. Awful GM service.

Bought a 2023 Chevy Colorado Trail boss brand new. The roof on the Colorado is flimsy and sounds like it is collapsing and dents in during a car wash with the overhead driers. Called GM and their fix is some cheap thin patches they install above the headliner. This Does not fix the issue and I was told that I have to just deal with it. "That's our fix and that's all we are doing." I have been a loyal GM vehicle owner for years. I will no longer purchase GM vehicles. Their products are not the same quality they used to be. Not to mention they are not standing by their product.

I feel compelled to share my recent ordeal with a 2024 Yukon from GM, hoping to shed light on the challenges faced by consumers dealing with both vehicle reliability issues and unsatisfactory customer service. After enduring two years of persistent issues with our 2022 Yukon, GM provided a glimmer of hope by replacing it with a 2024 model. Unfortunately, this replacement turned out to be short-lived, breaking down after just 123 miles in harsh weather conditions, leaving us stranded and prompting an unsettling wait for assistance.

CAR PURCHASED TOGETHER WITH THE EXTENDED WARRANTY IN 2018.

I have a 2020 AT4 and I brought it in because of the Lifter problem GMC has. (OVER 800,000) I left there needing a radiator a Crack in my reservoir and leaks just about everywhere. After getting basically kicked out of Williams GMC CHARLOTTE NC, I called the headquarters and a guy called saying he was the HEAD MANAGER hung up on me. After reading other reviews I come to find out that it's a lot of customers who spent over $75,000 for their vehicles and GMC are not taking care of our concerns especially when GMC is the only ones working on our vehicles. Really nice vehicles but with the MANY AND MANY problems they're really a waste of money if GMC doesn't stand behind their products.

I had an issue with a dealer local who was servicing my 2014 Chevy Silverado with a trailer brake warning issue. Dealer had the vehicle for almost a week and stated today it was a faulty Vacuum pump and it was going to charge me over 700 for the part. I stated it should be free under a recall. Contacted corp GM and Boom they contacted the dealer who now says it will be free to me. Thank you GM.

We have a 2021 Chevy Trailblazer that has been running Hot for the 4th and looks like the 5th time and GM is just patching it up and we do have paperwork to back it up! I Am Not getting another GM product! I would give them a -0- minus!Already filed Lemon Law and it looks like we are going to get hardly enough for the aggravation! Zero minus rating!

I would think very long and hard before purchasing any new GM truck. I spent nearly $90,000 on a brand new 2022 Chevy Silverado 3500 HD High Country. I have experienced numerous issues with this truck since owning it. I am currently experiencing an issue with the steering that is very well documented by GM. In fact they have taken measures to correct the problem with a part that is designed differently. However, I am 1500 miles beyond my 36,000 mile warranty, so they will not even entertain correcting the problem under warranty. The problem has existed since the truck was new. After speaking to several other GM owners, I learned that they are experiencing the same issue, so I just thought it was normal.

Due to GM’s release of a bad transmission with faulty transmission fluid and their blatant lack of respect and care for their customers, we have been without a truck for 7 months. GM has refused to send the needed transmission to the dealership and has not responded or given any information as to why this is taking so long. They did not offer another vehicle, or any sort of help for that matter which has made the last 7 months of navigating nearly impossible. We have lost all respect for them and how they have handled this situation.

Do not count on the 12 month 12,000 bumper to bumper CPO warranty. Because they will tell you the defective part is blocked from the bumper to bumper warranty. Like a rearview mirror camera. Really, save your money and get a real warranty. I worked for a few gm dealerships "stealerships" and I purchased a CPO Camaro zl1 9 months ago and they not honor the camera that went out but, will replace it for $1700.00. So if you want to pay $2600.00 plus for 2 free oil changes go ahead because that's about all you can get from this preowned certified option warranty.

On August 18, 2023 no warnings did my car give. I was driving. I lost power to no gas, no brakes to driving like this for five minutes to shutting down to error message shift to park. I continue to get the shift to park message. Thank God I'm alive. I wrote to the CEO & Craig Golden to a no reply. They never replied to me. I did my own studies to know 2018 Chevy Malibu have defects and GM is keeping these defects hidden.

Updated on 09/29/2023: After experiencing a 2nd wheel bearing defect, I contacted GM for (possible reimbursement) assistance and to report the (defect) problem. After a HUGE run around, I finally received a call back from Sharita, an executive at GM who stated she would send me an email with instructions detailing where to send my receipts and they would "look into a possible reimbursement/they would see what they could do".

My 2020 Chevy Silverado is leaking through the poorly designed rear sliding window. The plastic around the window cracked in multiple places and the water seeps in and ruined the headliner. My truck smells musty every time I get in it. My service technician looked at it and agreed that GM should fix this by replacing the rear window and installing a new headliner. GM will only offer a small portion of a really expensive repair. This defect is all over the internet for these trucks, GM has acknowledged that it’s an issue but won’t issue a recall. This is really disappointing and I won’t be purchasing another truck from GM.

I called and left messages for the service manager group to get a price to repair my car. It’s a 91 Cadillac Coupe Deville and nice shape but they don’t even have the courtesy to call back, GM once you buy the products. I’ll never buy another GM product.

I would like to share my experience I recently had with Varney’s GMC in hopes this helps others avoid the same issue I had. Below is the timeline for the course of events I had earlier this year. 1/20/23 - Truck would not start. Varney advised me to have it towed in. 1/23/23 - Varney's says I received contaminated fuel so they need to drain my fuel tank and flush my lines. 1/26/23 - I get my truck back from Varney's. 1/28/23 - My truck would not start. Varney's GMC advised me to have it towed in. 2/1/23 - Varney's says that my starter broke and they needed to replace it. Said it was going to take 2 weeks to get a new starter. 2/24/23 - Starter was replaced.

I purchased brand new Chevy Traverse 2023 and it was 111 mile. After few days I discovered multiple white dash spot over the dashboard. After 1 week and 600mile drive. There is a noisy sound coming from the engine and unfortunately this sound getting worse over time. I took it to the service at Vickar Who apologize for me stating that this is manufacturing issue and they will order another brand new dashboard to install it. Well, what about the noisy sounds? NOTHING, no actions. I was looking to get perfect car with no issues, but unfortunately I have this terrible experience… I owned Chevy Traverse 2018 and it was perfect, But this Chevy traverse 2023 is a LEMON compared to 2018. So dissatisfied and disappointed. Did not recommend this brand.

20,000 miles, the clutch failed. Slave cylinder which is inside the transmission bell housing. At first, dealership refused to honor warranty at all, but since "...such as slave cylinder..." was specifically stated in the warranty, and after a call to GM customer help, they covered the slave cylinder. GM and the dealership refused to cover the other parts that had to be replaced to the tune of $1000. On a car with 20,000 miles & it was a known issue. Never again GM.

Came to dealership 8:30 this morning because I have had to get a jump 3-4 times within the last 2 weeks. They were saying it was the battery at first then when they found out it was under warranty they quickly switched up and said something is draining my battery and wanted to charge me $150 to see what it is. I think Shone ** the service manager is just trying to get me to pay for something because they only wanted to prorate my battery instead of honoring my warranty. I have been coming to this dealership for over 18 years and since it has been recently sold in the last couple years the prices are much higher and customer services has went DOWNHILL Tremendously!! I will have to find some other dealership to take my car to. VERY UNHAPPY.

Contacted GM leadership three times about missing chips for park assist and never heard back. Was sent to an executive leadership resolution team which could only say they could not assist. The company made vehicles during pandemic and sold them with missing semiconductors. Despite having customers sign a waiver at time of purchase saying they would provide the chips when available as early as December 2022. I later learned that GM leadership had altered this agreement without letting customers know and had developed a two prong strategy which included providing to new vehicles first. The lack of transparency and trust with GM leadership has left me feeling that this is standard practice it seems where customer loyalty and transparency are not valued. Not one of the leadership team could even be bothered to reply to my email to let me know about the approach that they had adopted. It is clear they do not value my business or my time.

I purchased a 2019 ZR2 Colorado that year, issues from the start. 9K miles distribution block went up in smoke and bender replaced. GM extended warranty to 2025 or 109K miles. Paint is cracked now and they say it’s not under warranty. They lied to me numerous times over the phone about pictures they had used to determine that, but has never been able to provide any evidence. I have had to truck back 4-5 times for transmission fluttering which GM knows is a problem and still all I hear is, "We can’t find anything wrong." This GM product is the worst product I have ever had. I would not recommend a Colorado to my worse enemy. No satisfaction from GM. When the letter states (The following components will be covered: All vehicle components; but excludes non covered items and maintenance as detailed in you GM vehicle warranty and owner assistance booklet).

I purchased my Envision brand new from Buick/GM. While test driving, there was a squeak when braking. I alerted the reps at the dealership. I was told that they had to run it through a full inspection and processing then the squeaking would stop. I picked up my vehicle, no noise until a few days later. I let the location know as other issues arose as well. Again, I was told that the issue was resolved. Again after a few days, the screeching noise started. I let them know again. They said they don’t have a fix. Took vehicle to another Buick/GM service center. Reported the issues and received recommended maintenance. After a couple days the same noise.

Purchased Traverse Premier at Victory Chevrolet in Smithville Mo. in July 2022. In Shop approx 16 days by end of year for rattles, out of alignment when delivered and cruise control which wont work or randomly shuts off. After numerous visits to diagnose and replace items that should have fixed the cruise the car has to be in the shop for one week while they troubleshoot. No loaner car offered and GM will possibly pay for rental but have to file paperwork and pick up car 20 miles away. Reimbursement will take 5 weeks. We have shuttled this car to the shop now so many times I cant count for unfixed repairs. This was a 50K dollar car and GM is doing nothing to offset the time and money it is taking for me to try and get this car fixed. We had a Lincoln with numerous problems and Ford without asking apologized and gave us an extended warranty, nothing from GM. I have four GM cars and trucks in my garage and this will be my last.

My truck is still under warranty, so it seems GM has no sense of urgency to get it fixed. It's been in the shop for 3 weeks now, with no light at the end of the tunnel. I'm sure if they would stand to make a profit off of this, it would have been done by now, or closer to it at least. Meanwhile, I don't have an expensive truck that I need, and are still paying for.

I have been owning and driving GM PICKUP TRUCKS SINCE 1974. I currently own a 2009, before that a 2003. I loved my 74, 75 and 76. My 88 not so much. Brake were junk. My 95 was good (GMC SIERRA. SAME TRUCK) but the transmission was junk - design that GM redesigned a total of 15 times over 5 years!! I installed 5 transmissions in the years I owned the truck you couldn’t kill the motor. I put 564,000 miles on that truck and the truck had nobody right unlike the newer truck that they build it right out in a couple of years. I probably be still driving that truck if not do you know a highway accident.

I have a 2018 Impala that just turned 48k miles. The AC was blowing hot air, so I took it in 2 weeks ago to get serviced. Almost $500 later, it was fixed with refrigerant costing $17 an oz and a fixed leak. A week later, it was blowing hot air again and I took it back to the shop. Come to find out there is a Service Campaign for 2016- 2018 Impalas for evaporator leak/freezing up. I was advised to call GM and that is was a 10 hour job to replace. GM said that my VIN wasn't tagged as having an issue and that they wouldn't fix it. Ha, amazing. So they have a recall, it has 48k miles and since my VIN isn't on their list they wash their hands of standing behind their company and refuse to fix it. Being a lifelong GM customer, this will be the last vehicle I purchase with the GM badge. Toyota will get my new car purchase next week.

Sadly I have to write this of pure disappointment. We leased a 2023 Blazer. 1 week old it dies on the side of the road. Finally get it back, had a bunch of loose air lines and fuel injectors faulty. Dealer offered a $130.00 tow credit. We declined and took to local dealer. One week later the transmission started to leak. Which lead into the Blazer locking up the transmission causing the car to swive hit a parked car. Again, dealer offered to get right on this if we towed it to Dealer. Ok offering that 130.00 towing credit we took them up on getting speedy service. They never even looked at it. It has been sitting outside with 400 miles on it.

GMC needs to recall the 2017 Yukon tail Lights! Clearly the 2017 are faulty because the 2016 tail lights were recalled for the same issue! These lights go out once few or humid reaches inside. Lawsuits in FL already. Do what’s right GMC.

Placed an order for a 2022 Sierra Denali on April 29th. Got an order update from the dealer in August that GM would be delivering a 2023 model. Dealer called again near the end of Oct with a start build date of Nov, 7th. Truck arrived last week with the new 2023 price which is approx. 10K higher than the 2022 MSRP price from April. Dealer advised that GM wouldn’t honor the price protection program because of the different model year. The 2022 redesign model is essentially identical to the 2023 model. Same truck, just a different serial number sequence. So bottom line is, GM delayed production to the 2023 model so they wouldn’t have to honor their price protection program, I walked away from the deal. Time to buy a Ford…

I purchased a brand new 2018 Chevy Volt which I mostly loved, until the point the EV control module died a little over 2 months ago. The dealership I had to get it towed to, tried to tell me it was just a 12V battery issue, replaced it and had me come to the dealership to pick it up. When I arrived, the service advisor drove it to the desk and the check engine lights all came back on and they shuttled me over to a rental car company.

I purchased a 2015 GMC Acadia new. Spent about $58,000 including paint protection, fabric protection, & hand pinstripes. Didn't get it out of the showroom due to electrical issues. Took 2 1/2 days for what they claimed were computer updates. For the next 2 1/2 months I constantly dealt with electric issues. GM would do nothing but continue fixing the problems. I didn't want to be stuck with a vehicle that had these issues so I felt I was left with no choice but to trade it in on a 2016. All remaining 2015 Acadia's had been sold. I lost approximately $3000 on the stripes and protection (not refundable or transferable). Traded for a 2016. Had to shell out an additional $12500 for 2016. Power train warranty went from 100000 miles on the 2015 to only 60000 on the 2016. Couldn't afford to put all the protection on the new Acadia.

I have been a loyal customer of GM’s since I was 16 years old. Over the past 19 years, I have owned a number of GM products, thus demonstrating my loyalty to the brand. I currently own a 2012 Chevrolet Silverado 1500 Crew Cab LTZ-71, which I purchased in September of 2016 with 59,799 miles on the engine. In December of 2017, a mere 15 months after I purchased this vehicle, at which time there were roughly 83,840 miles on the engine, I brought it into the local Chevrolet Dealership in Wasilla, Alaska due to a concerning noise coming from my engine. Mind you, I had consistently taken my vehicle into that dealership for regularly scheduled oil changes and wear and tear repairs since I purchased the vehicle. At that time, it was discovered that the camshaft and select lifter rollers were flaking.

Have paid for OnStar services for years, more as a reflex than really getting anything from it. Battery went dead on my Cadillac once, but I used my cell phone to call dealer for rescue, so OnStar didn't help in that instance. Recently received urgent OnStar communication to take my car to the dealer within seven days for some critical emissions issue. Called the Cadillac dealership to inquire about what was going on, they were unaware of any such notice or issue, and surprised that OnStar would either. Good luck also trying to reach a US based representative when calling customer service. The agents are terribly hard to understand. I cancelled OnStar plan today any many years of getting nothing and this recent experience. As a key piece of GM's consumer experience, surprising to see how little attention they are paying to it. Something to think about with next purchase.

GMC is a bunch of scam artists. Features for my vehicle cost an extra $4805.00 total. GMC gave me a whopping discount of $125.00 for when I purchased it. I’ve had my vehicle for 5 months and have paid $650.00 so far for those features that I CANNOT USE BECAUSE I’m still waiting on the chips. Essentially, you’ve taken $525 of my money for no reason.

I am a proud owner or was to own a Chevy Malibu. I paid $2,700 cash for a rebuilt title Chevy Malibu. I was sideswiped and owner of landscaping company wrote a check for $4,400 to have fixed. One month later, person runs a red light. No license or insurance. My Chevy Malibu was totaled. The owner's car insurance company gave me $4,300 for the car. I made $6,000 from that car. Best investment and car ever. My Chevy Malibu LS did what she was made for: get me to work safely, drive around town, enjoy vacations and road trips. My Chevy Malibu was one of a kind. I love her and she loved me. That Malibu saved my life and would have saved your life. Through not my fault, she is gone but not forgotten. RIp.

Resolved.

I have a 2018 Buick Regal Tour with 8100 miles. It has had two AC compressors replaced, three new batteries, a new alternator, the AC temperature aductor door replaced where the repair may have damaged the main wire to the computer module. The dealer had the car three times this years including two weeks in June when they only started the car each day. This was despite my asking for a senior technician to perform an electric check as something was draining the battery. The car would not start after sitting three days. It came to a point that the car was unable to be driven for fear of being stranded. I had to take the car to a local auto electric shop who found two intermittent batery drains. They had to replace the damaged wire then the computer module.

While out of state on vacation engine threw a rod on brand new 2021 Chevy Silverado trail boss with less than 2,000 miles. Had to be towed to dealership. Paid for a ride to pick us up and take us home. No rental cars available. Paid for transportation to and from work one hour each way with Venmo transactions and check to prove. Not a penny of reimbursement received. All of my prior vehicles have been GM. My next one will not. GM does NOT care about their customers. Very dissatisfied with the quality of their products and their non-existent customer service.

I purchased 2 GM products in the last 45 days! 2022 Terrain Denali. 2022 Buick Envision Avenir. Both of the cars ARE NOT FULLY FUNCTIONAL at this point in that BOTH ARE MISSING CHIPS. I have owned more than 50 of your vehicles (Cadillac, TransAm, Jimmy, Buick, Chevrolet, Envoy, Terrain) over the years. After spending more than $90,000 on 2 these cars and more than $2,000,000 overall on your vehicles (We often own 2 or more at the same time. We presently have three in our family.) I expect better treatment than that!

I traded in my leased 2019 CT6 for a 2022 CT5 V lease. This was June 10th. Since July 5th, the vehicle has been in the shop. They are not sure where the noise is coming from under the car. No parts also.

Corresponded with Executive management, was promised discount, then denied. Bought vehicle, 7 days later, given discount code to get $3000 off, now GM says nothing they can do. I have tried, talking to executive resolution team, still no help. I have all emails with information to prove I was lied to. I feel like I was more manipulated in buying a GM, being promised a discount.

GM was no help at all, GM financial fixed it. From the first oil change we mentioned we smelt coolant and at 6k we had to add coolant.NEVER addressed or found even with the fact they smelt it. First big service: Took to Friendly Chevrolet for an oil change balance and filters and alignment.

We purchased a 2021 Chevy Silverado Custom Trail Boss, BRAND NEW! We have had the truck in for service more than we have driven the vehicle, just hit 10K miles, we reached out to GM to see if they would help, refused to buy the truck back, then offered us a $250 accessory credit, that was sent to us in the mail, then we were told it can be used online or at a dealer, went to dealer can't use it there, went online can't use it there! BIG SURPRISE. Called several times, but nothing, no help.

My wife and I have owned 4 Chevrolets. We are in the process of buying our fourth and third new vehicle in 9 years. It has been the worst vehicle buying experience. GM should be ashamed of their lack of customer service. GM should be ashamed the way Key Chevrolet in Middletown, CT is representing their brand. We will never purchase another Chevrolet or any other GM product again.

I purchase a 2019 Chevy Silverado LTZ model new from the dealer. Around +/-30K miles I started having issues with the display blanking out and needing to either change screens from the arrow buttons on the steering wheel or turn the truck off and restart. Sometimes it would even lose 2 or 3 screens. It has been to the dealer multiple times... So far the DIC cluster panel, steering column, switch in steering wheel, wire in wiring harness bypassed and NUMEROUS software reloads have been done.

I purchased a new Chevy 2500 HD High Country 6.6 Duramax last month. At around 200 miles, a "service emissions system" message appeared on the drivers information center. This problem has made my vehicle un-drivable. With a total of 278 miles on the new vehicle, I took it to John Thornton Chevrolet in Lithia Springs, Georgia where I purchased the vehicle last month. They diagnosed the problem as a bad throttle body, told me there were no parts anywhere in the country, and they did not have any idea when a part would be available. Unbelievable!

Purchased a 2021 Z71 in January of 2021. While on vacation with less than 9,000 miles truck broke down. Had to be towed and lifters and a piston had to be replaced. This happened on a Friday so I had to spend 3 days with no vehicle and pay for extra night at hotel to wait on a rental. I contacted GM to try and get reimbursed for some of my cost and they never even acknowledged me. Very disappointed!

15,000 miles on new 2021 Silverado 5.3 liter engine and my truck started hesitating and all sorts of lights and check engine….. turns out cracked head and busted lifters. Known problem with these engines and double whammy during tornado and hail storm on the way I could not get home to my garage due to stalled truck and got hail damage with $1,000 deductible. This should not have happened as my truck would have been home in the garage. GM needs to recall these engines or offer new ones.

My 2019 Chevrolet Silverado 2500 HD, while still covered by GM’s Factory Power Train Warranty, had two frayed injector wire connectors that were repaired/replaced by GM Authorized dealers using Genuine GM Parts (that come a one-year warranty). A couple months later I pulled into Casper Buick GMC Cadillac (“CASPER GMC”) and was told that 2 injectors had failed but they would be covered 100% by my warranty. Therefore, I approved the work. Later when I went to pick up my truck they told me it would not be covered by warranty and that I needed to personally pay them $2,231.04 or they would not give me my keys or release my truck to me.

I bought this truck at Hampton Chevy. I went there to get it fixed on October 10, 2021, it is February 23, 2022, now and the problem has not been resolved. I've been there over four times and they are completely stumped, one mechanics looked at me as if I should have bought me a Ford. At this time, I would agree. I have a iPhone 12 which cannot connect to my truck and the mechanic and the GMC representative are telling me it's my phone but the same phone can connect to another Silverado same year and my brother phone which is the same model as my phone cannot connect to my truck. Under the same breath they say it's my phone fault but don't recognize that two iPhone 12 cannot connect to that Silverado and the same 2 hour phone 12 can't connect to another Silverado. And now they basically are asking me to accept the condition of the truck 2020 truck because they don't know what to do to fix it.

After buying my 3rd truck from GM at this point I’m potentially done with them. 2 year old Sierra needed the radiator replaced because of a faulty design which had a hole in the radiator. Dealership told me in exact words that this should not happen on a 2 year old vehicle. GM took over a week to review my case then to call me and explain that no reimbursement would happen because I didn’t leave my vehicle at the dealership until they had a answer. No coverage for the repairs would be happening. So if I had been without a vehicle for over a week waiting for GM they would just of potential offered to cover the repairs.

12-23-2021 bought a new 2022 Chevy Colorado from Luling Chevy Luling TX with 260 miles on truck. It took a crap leaving us stranded on hwy. Towed it to dealer. They don't know what's wrong with it. Dealer sold another 2022 Colorado to me but I lost 2k on first one. I think GM should help me with the 2k loss I took. 260 miles!!!! Always been a Ford man.

As a GM Customer for over 12 years, I leased a Cadillac for 4 years and recently leased a 2021 XT6. As I contact Cadillac Novi, to schedule an appointment for my XT6 to come in for service. Due to hearing an unfamiliar noise when I’m accelerating. I was told by the Service Advisor that they have no vehicles for loaners due to the chip shortage. But furthermore I was told that I can go and rent a vehicle at Enterprise or whatever and then contact GM to see if I could be reimbursed. I asked the Service Advisor how come they can’t set me up with Enterprise or a rental company due to them not having vehicles. To make the matters worse, he tells me that it would take at least 5 days before the vehicle will even be diagnosed. As a frustrated customer I asked the Service Advisor as a customer who has a bumper to bumper warranty what if I don’t have the financial income to be able to rent a vehicle at this time. The Service Advisor had nothing to say.

I have a 2018 Chevy Trax awd. On 8/4/21 my engine died. We assume as they really haven't told us yet what is wrong. We had the car towed to our dealer Outten Chevy in Hamburg PA. Immediately they started coming up with reasons to void the 5 year, 60,000 mile power train warranty. They have used several excuses from wrong oil filter installed even though according to websites it was the right one, to low oil even though it was fine until the incident and then started leaking oil on way to dealer on a flatbed. It is now 11/15/21. More than 3 months and my car is sitting at the dealership and we are yet to hear from GMAC. We have sent them a certified letter, when we call we leave voicemails and cannot get ahold of anyone.

I have been sending emails for two years for unsatisfactory service and have not got a response yet. Had my vehicle fix at a dealership in California, drove to El Paso and broken down again. Went to another dealership and it was the same thing was fixed in California. This is my work vehicle and was on my way from delivering a load. Had to get a hotel for their mess up and miss work. Been trying to recover hotels expenses and never received a response yet.

I own a 2021 GMC Sierra with 9000 miles on it, I bought it in March 2021 and in September 2021 it received a check engine light. The dealership tells me it's the cylinder heads and it's a known defect. It's now mid October and GM has no idea when they will have the part for my truck. In the meantime, I have had no truck for moving me into my new home, I'm worried that the vacation I planned with my truck will be with some crappy rental car, I'm very frustrated with this situation.

I took my 2015 Chevrolet Colorado to South town Chevrolet, Newnan, GA, on Sept 2, 2021, for a recall item. I informed them about a light on the instrument panel. The dealership repaired the recall item. They informed me that my oil pressure pump or my engine needed to be replaced. The dealership recommended replacing the engine D2 replacing the oil pressure pump might not fix the problem. The replacement cost for the oil pressure pump it was $4,500 and engine was $7,500. The dealership did take $500 off the engine replacement cost.

I own a 2 year old Buick Envision. I heard a noise coming from under the vehicle at only 7k miles. The dealership and GM continually told me nothing was wrong. I did not give up. It took months but they finally determined there was a loose baffle in the exhaust. They finally replaced the exhaust. Dealing with them was extremely difficult. Very recently when leaving for vacation with bikes mounted on the back of the vehicle the car battery was dead. Nothing was left on and the vehicle is supposed to be protected from accessories remaining on and draining the battery. Again, GM is not standing behind the vehicle. The dealerships have prepared or canned answers for everything as to avoid making good on the warranty. As a professional buyer and car enthusiast I cannot recommend anyone buy a GM vehicle. You will not have the warranty you think you have and the vehicles experience more problems than other cars.

I had 49,500 miles in my Chevy Silverado and had a catastrophic engine failure. A lifter collapsed and damaged the camshaft when I took off from a streetlight. No engine should fail with less than 50,000 miles on it. GM offered to pay 10% of the repair costs which is inadequate given this engine is obviously a lemon and is unreliable from the factory. Taking a several thousand dollar loss and going back to Toyota. I should have never strayed from Toyota. Because GM does not stand behind their defective engine, I also sold my Tahoe and purchase a Tacoma. I was also able to convince a family member to not purchase a Corvette. I will also work to convince as many people as I can to not purchase a GM product.

Bought a brand new 21 Yukon slt, in the first week there was a failed lifter on the car and it had to go back for 3 weeks. Contacted GM about this and they have done nothing but put me on long waits on the phone. I do not recommend this new generation GMC to anyone! I regret the purchase

Would like to any other people have experienced this? Contacted GM and was told it passed warranty so it was my problem. Been buying new GM trucks for 35 plus years and could not even get anyone in management to discuss the matter. Requested warranty manager information and was informed that could not be given out. Anjelica dismissed my complaint and request by knowing how I feel? Now I have a vehicle that should be very valuable as a trade in that has lost most of its value due to a GM defect in its process.

It was definitely an informative visit in March 2021 at Starling Chevrolet in Mount Pleasant SC - this is about a GM warranty issue! Apparently GM uses parts that that do not work well for very long based on this event. Another customer brought in her car because of a noise it makes all the time. Her service advisor told her even if it was still under warranty, GM would not replace the part because the part was still "working"! Well, it wasn't working correctly, and obviously if it is now noisy, which the mechanic had verified it was, it was certainly not well and just when might it get worse?? I was very angry about this because my older GM car was in there for service and repair and I expect to buy a new car in the next three months, and this would certainly eliminate all the GM cars from my list.

Takata admitted there was a passenger side airbag defect a decade past. I owned a 2008 Silverado with that airbag installed. GM continually said my vehicle was not due for a replacement for years. Today I got a notice that my Silverado WAS involved in GM Recall N212328760... the same recall they told me for years did not involve my vehicle. I sold that vehicle three months ago and just got the notice from GM... today. From the language in today's letter it becomes obvious to me that they were just fine with allowing me to drive a dangerous vehicle after telling me it wasn't dangerous. There seems to hint that something illegal has happened here wherein GM knowingly put the owners of these vehicles in mortal danger.

My 2021 GM Yukon Denali had about 2-3 months and less than 2000 miles when I first tried to use the rear seat entertainment. It didn’t work. Took to service dept. They only connect headset but screens didn’t work. Took it back, found it had electrical problems. They kept my vehicle for almost 30 days. The part was not available due to it being brand new. Finally after almost 30 days they got part but another electrical part went out. They had to order that too. Meantime I’m working with GM to get my $1200 car payment reimbursed. It’s a very expensive and brand new vehicle so I expect it to work correctly. I’m not able to drive it so why am I paying for it.

Tedd Britt Chevrolet (Sterling, VA) and General Motors has given me the run around. They have shown gross negligence by refusing to replace my newly purchased 2020 Silverado 1500. I have been tossed around from manager to manager, from advisor to advisor. Nobody wants to be the one caught with the customer (me) in a potential lawsuit:

Brand new 2021 Chevy Silverado 2500 Carhartt Edition. Broke down 2 months later in the middle of nowhere, could have died. Had to have truck towed to nearest Chevy dealer over 6 hours away. No one paid for the tow even though I had it covered in my warranty. I had to pay out of pocket and 20 days later my truck still sits in the shop at the Chevy dealer. My wife and I paid for the truck cash with all the money we saved up. Please save yourself and do not buy Chevy. They do not care and give you the run around with no answers.

I purchased a brand new 2021 trailblazer in September 2020. While driving home from work November 20, 2020 my breaks, power steering, and stabilitrack went out all at the same time. Mind you, I am driving on a very busy street in Indianapolis also coming up on a very busy intersection. Luckily the left turn lane had no vehicle in it, but there was a red light and I could not stop. I looked both ways and braced myself for a horrible accident. Thankfully, I was able to get my vehicle turned and into a parking lot without getting hit or hitting anyone. I had to have my vehicle towed to Hubler Chevrolet (who took very good care of me). I did not purchase my vehicle from them.

We bought a 2020 Chevy 3500 and we have nothing but issues the day we bought it. Been in shop 10 times over injectors, it’s in the shop as I’m writing this review!! Chevy will not help us at all. The truck has set in shop for 2 months of its life and we brought it in October so do the math. Now we have tried trading the truck off and no dealership wants the truck because of the service history. We use this truck for work and when truck is setting we aren’t making money, the truck has cost us thousands and we can even get a we a sorry from GM. This last Diesel truck we will ever buy from Chevy and this is a far warning to anyone that’s thinking on buying a Chevy pickup.

I just came from the GM dealer on University and Atlantic Boulevard in Coral Springs. I own a 2016 Chevy Suburban yes a Chevy Suburban. I was having problems with it starting I wasn't sure if it was the battery or something else. Two days in a row I called Chevy in the Winston Park area Lou back row and tried to get service from my vehicle and was told they were too busy. My daughter-in-law Christina suggested I try the GM dealer in Coral Springs which I did. They not only greeted me upon arrival with a smile but they were actually happy to see me as if I was one of their own.

During the pandemic we were a couples months late due on payments. I talked to them on the phone countless times telling them we could pay once I got on my unemployment but that wasn't good enough they repo'd my vehicle and how are threatening to sue me if I don't pay 600 dollars. This is my third vehicle with this company and prior to this I always made my payments. They don't care if you have a family to take care of and they don't care about you during this pandemic. Sway away from them and do business elsewhere please.

I own 1 2015 Cadillac Srx and just purchased a 2020 Cadillac Escalade esv and will never purchase another gm vehicle again. I had a recall for for headlights on my 2015 and when I took it in had to pay for it which was no problem even though it was $1900 for 2 headlights but I was to be reimbursed from GM for a recall on the headlights. Then I contacted GM and they told I had the paperwork for the recall and they said it has expired and now I just have to pay the $1900 out of pocket. This is completely unprofessional especially during a pandemic. I live in Illinois and the whole state has been shut down pretty much since March besides for a few months. I did not read fine print on back of letter real small that said it expired. I think GM should recognize this recall and reimburse someone who has spent over 100k on vehicles from Cadillac in the last 4 years. Headlights that cost that much money should never go bad unless damaged.

Bought a 2020 Chevy Silverado from Rountree Moore Chevy in Lake City Florida May 2020. At 600 miles truck would not start. Sent to dealer, they cleared the computer, sent me on my way. 3-400 miles later did the same thing. Truck came back and they kept the truck for 30+ days waiting on a fuel part. Truck was fixed and got it back in July. November 30 truck did the same thing, would not start, just turns over. Took truck back asked for a buy back (same part broke) or new truck. Dealer told me to call GM, start a claim. I did right then.

It has been 3 months since GM has classified our truck as a lemon, and still do not have a replacement truck. After complying with documents 3 times to Henry and getting little to no help we were turned over to Sean who has only been slightly better. If you ask to speak to his supervisor first he will then call you back, then today being told by Sean that he contacted the Dealership about ordering us a new truck, then checking with that dealership and being read the emails from Sean this was not the case. I was told that we had to find a like truck and send the VIN # which I have but the truck is sold by the time Sean gets around to replying to the emails I send.

I purchased an extended warranty directly from GM, a Platinum warranty that was supposed to be bumper to bumper coverage at the cost of $3400 for my 2013 Chevy Avalanche. I did have to have 1 air shock and compressor replaced but I always replaced shocks in pairs but GM said no way. Then my dash started to crack and that was turned down as GM said this was a cosmetic item and it does NOT cover cosmetic items. Well after buying or leasing 6 vehicles from this same dealer in 6 years I sold the Avalanche and bought me a Ram pickup truck. That’s how GM treats its customers after 35 plus years of owning GM vehicles.

Imagine having a new car for two years and the clear starts lifting. My car is full of blotches of clear coat lifting. I am still in warranty and GM denies my claim. I wish I can post pics. I took my vehicle to Yeo body shops and was told to take it back to dealer due to clear coat lifting and leak in rearview window. It is so obvious that my paint job was botched and they blame it on the environment. I will never purchase a GM vehicle ever. There are several videos on their clear coat problems on the internet and they fail to take responsibility for their clear coat problem vehicles. They would rather sale it to the consumer and wash their hands concerning the problem. I will not stop posting until I get my vehicle on TV. It is a clear mess.

I have a 2014 Corvette Stingray that was continuously overheating, mostly on the highway and when sitting in traffic. It would never duplicate itself when at the Chevy service department. Therefore they would never see anything wrong. Recently it happened and I had it towed to be serviced and learned that the engine now needs replacing at a cost of $18,000. I did some research to learn that this is a common issue with GM vehicles with Dex Cool Coolant.

Their customer service team doesn't return phone calls, when you finally get ahold of someone, they have absolutely no concern or care for their customers. My $50,000 truck had a transmission issue at just over 70k miles because of the OE fluid and GMC offered me a $50 off coupon for my next visit. No offer to take care of the expense caused by a subpar fluid put in at the factory. Their tech service bulletin specifically stated the first step to the repair was replace the OE fluid with Mobile 1 transmission fluid, if that doesn't correct the issue, replace the torque converter. This is a well known problem and yet they leave their loyal customers to absorb the repair expenses.

My NEW 2020 Chevrolet Traverse purchased October 2019 has had the following issues: malfunction in wheel assembly (scary), emissions issues, back doors offset, paint peeling on Chevy bow, defective tire gauge, electrical issues, and recalls. Car under 1 year old and no accidents. I will NEVER buy another Chevrolet Traverse.

I bought this car last year and before the year was over, I had to take it back to the dealership at the very least four times. I complained to GM, and they said that in order to be able to POSSIBLY HELP ME, I had to take it to the dealership again! Was four times not enough! I am traumatized to drive that car, and I do not recommend to ANYONE!

I purchased a 2018 GMC Terrain Denali in April of 2018. I have gone past the warranty period and I have noticed the paint has been coming off the rocker on both sides of the vehicle and now rusting. I contacted GM Canada customer service and after waiting almost 5 weeks for a answer if they would do anything the robot who called me said since it's out of warranty and there's no recalls on the paint there's nothing they will do. They are saying it's from my shoes. I wear running shoes all the time I have had a lot of gm cars and so has my son with a lot more mileage and never had this happen. I guess this shows me that gm doesn't care about its customers. My next purchase will definitely not be a gm product.

I purchased a 2020 Yukon Denali at the end of December 2019. I have purchased a new Yukon or Tahoe every year since 1996. My experiences in the past have been generally great since I'm always driving a vehicle with very low mileage and always still under warranty. This 2020 model had only 7000 miles on it when several service lights started to appear on the instrument panel. These included ABS braking system, Stabilitrack, Forward collision system, Cruise control, and Trailer brake system. Any of these can be serious safety issues.

If there’s one person who gets injured or killed because of the incompetence of someone or a company then that’s too many. There are too many people having trouble with vehicles that are defective before they are purchased, including me. General Motors should pay everyone who purchases a vehicle of theirs that is faulty for repairs, injuries, etc.

With only 8000 miles on my truck I already have about ten chips in my pain and the undercarriage is rusting. You would think that a truck this expensive would have good coatings on it. This truck will rust away on anyone who buys it.

2015 Silverado 1500 with 5.3 bought with 76k miles from dealership in Jan 2017. Got it home to find it needed rear struts after hearing a squeaking sound. I love the truck but it’s financed so I have no choice but to keep repairing the things that go wrong. In less than 120k miles it got: rear struts, AC lines and condenser, and an ENGINE. Yes an entire replacement engine due to spinning a lifter and wiping out the cam leaving debris throughout the engine. No wonder there are so many used engines available. Plastic lifter guides, cheap terrible design. Wife and I were looking to upgrade her Cruze (which also got a new transmission at 87k miles) with a new Blazer. Between both our GM vehicles and the tons spent to repair them we went with the Nissan Murano instead. I have always been a die hard Chevy guy but I will never buy another new one as long as I live.

I have a 2015 Silverado 1500 and generally love the truck. However I recently noticed clearcoat is peeling all around truck. This is abnormal. Professional paint shop says faulty paint job. Dealer says they won't help. GM customer service says not their problem. This is not right. It clearly is a manufacturer issue that I'm sure others are experiencing. I would like help from GM but nothing. I had 1997 Sierra with perfect paint to day I sold it. I've had and have 2 Buick Enclaves with no issues. This is a Silverado issue that GM and dealers not standing behind. Beware.