General Motors Reviews

But I have had trouble with the WiFi and phone charger outlet. Not sure if it is only with my vehicle but have tried to get it fixed and was told I would have to take it to the manufacturer's dealership. I haven't done that because it was quite a bit of trouble and I didn't purchase it there. Also, since purchasing the car I have had some physical problems with my shoulders and lifting the back cargo door is a little difficult because it is so heavy. I am thinking about trading for a slightly smaller car that would be easier for me to handle.

It can fit five people. Usually it has two adults, three kids in car seats in truck. It's comfortable to take it in long rides most of the dang time. It does good in the rain as long as you check the air in tires. Check everything else before you go out and about... And we can open the back to sit or even camp out or to sit by fire or go to park or even go through drive in. We can open back and lay back to watch the movie at the drive in. We like it very much 'cause of the room and what it has. Love it in every way. Best truck I ever got.

I have had a new engine put in my car, my transmission has been repaired twice, rebuilt twice, and replaced once, among many other minor repairs. On May 11th, my vehicle broke down on the highway while I was on my way to my college graduation. I was stranded 3 hours from my home and 2 hours from my destination. It was towed to the Orange Park Chevrolet Dealership where it remained until today, June 6th for another transmission issue. A case was opened for me with the GM Business Resource Center and Daniel was my case manager.

After 1 week of my car being in the shop, I was presented with 2 offers. They would do an equal trade or buy my vehicle back. Of course there are calculations involved and I was told I would be charged a usage fee for the mileage that I have put on the vehicle, but Daniel could not know the figures yet. He asked me to fax both the service receipts for all of my repairs and my buyer’s agreement. I obliged and confirmed via VM that I had sent everything he had requested.

He then called me back a week later to ask if I had a chance to send the paperwork. Once I told him I had done so last week he said he must have overlooked it and confirmed her now had it in front of him and would calculate everything. He also requested a copy of my registration. I told him that my registration was located in my vehicle that was 3 hours away. I suggested we contact the dealership that it was at and have them fax it to him. He said he would call them.

The next day, the dealership called me to tell me my vehicle was ready for pickup and that they needed their loaner back. I was shocked, because I was under the impression that I would not be placed back into a faulty and dangerous vehicle. I called Daniel and could not get a hold of him, so I spoke to a supervisor. She told me I had to return the loaner and that my vehicle would still be eligible for repurchase, but that the entire process takes a few weeks. When I asked her what would happen if I break down again or crash during my 3 hour commute home, she said she would “cross her fingers and hope for the best”.

On Tuesday, June 5th, Daniel called me to tell me that the buyer’s agreement I sent him on May 24th did not match their system. He couldn’t tell me exactly what did not match, but that they need to get the paperwork from the dealership I purchased it from. Daniel and I got into a heated debate about him sending me to collect all types of paperwork, yet he wasn’t doing his part. He continued to talk over me and blame me because I had not gotten him the registration even though he knew I could not. I mentioned that I should get an attorney and we were disconnected.

I picked my vehicle up today, June 7th. Upon pickup, I realized my entire backseat, back floor, and trunk was full of mold. The dealership said I must have had a leak, but it is not their fault. They did add it to the comments on my repair order, but would not do anything about it. I had to drive home for 3 hours in the Florida heat with my windows down because the mold was burning my eyes, throat, and nose.

I called GM today, June 7th to request that the mold issue be notated on my case and I was informed that Daniel closed my case on June 6th because I have an attorney. I never once said I was being legally represented nor did I request or agree to the case closure. My case is currently in the legal dept. Why would it be closed? Also, why would a supervisor not call me back. Daniel and I cannot communicate effectively and a supervisor should have stepped in. Your employees shouldn’t speak or blame their customers as he did me. Especially when I have been more than accommodating to all of his requests. As I was on the phone with a GM rep, my engine light came back on. So now my car is again shifting hard, the engine light is back on, and my vehicle is molded out.

I have been requesting to speak to a supervisor in the legal department other than Daniel since Tuesday to no avail. This entire ordeal has been pure hell, from purchase to current. My car is in the shop on average, every 1k miles. The repairs have been in the thousands. I still have 35k miles of powertrain warranty. Wouldn’t it be a smarter business choice to just settle this case as they have already put more into my car than it is worth and will continue to have to repair anything powertrain related? As a corporation, why do they feel comfortable treating their customers this way?

My parents are going out of state this weekend for their grandson's high school graduation and are having to borrow a car to make the trip. GM has repeatedly proven that this is of no concern whatsoever to them and they have no intention of honoring their poorly designed product, even though there are hundreds if not thousands of complaints about the Acadia online with this exact same issue. GM will not stand by their product or honor the loyalty of their lifelong customers, yet whenever they are in financial troubles they expect our government dollars to step in and assist them and bail them out. If this auto was out of warranty 10,000 miles I could understand but it is only out of the warranty 116 miles and still only being offered a $100 oil change voucher is a slap in the face.

I proceeded to drive the vehicle a few miles and the vehicle stopped on me in the middle of a busy intersection and once again I received the same error message which read that, "This vehicle is unsafe to drive." I cannot believe that the technicians at Jim Causley GMC worked on this vehicle for a week and claimed that it was safe and road ready and yet again I am having the same mechanical issues.

The offer was for less than half of the vehicle's worth, and they refused to pay for the tow, road clean up (because the car melted to the street) and the storage fees totaling more than $3300.00 because they said it was our choice to have the vehicle towed and stored somewhere. (No one chooses to have their car go up into flames while they are driving it, and when it melts to the street you have no other option but to have it towed by police orders). We only did what we were told to do, and in the end we are paying the price. We are not even getting enough money to cover the cost of the storage so all that is having to be paid out of my pocket when I did not choose for my car to go up in flames. How is that right? I will never recommend GM to anyone, and I will always tell people not to buy GM due to how they do not take care of their customers.

So I call GM for assistance. UNBELIEVABLE how they will NOT help... at ALL! I will NEVER buy another GM product as long as I live! It is the absolute worst customer service to deal with. They do not care whatsoever. Once you are out of warranty, THAT'S IT! I have read so many complaints here and elsewhere. They are so true!! BUYERS BEWARE OF BUYING ANYTHING GM. If my truck is acting up with only 39,000 miles, GM is junk. YOU WILL GET NO ASSISTANCE FROM GM CUSTOMER SERVICE... AT ALL... PERIOD!

I googled GM issue with ac systems and omg it’s a known issue. There’s even a class action suit. So I call General Motors and the girl tries to contact Ferman Chevrolet and get no answer. A day later I call General Motors back and the girl tells me she has tried to call them seven times so she escalates the ticket to a senior advisor. It takes three days for the senior advisor to call me just to tell me “more or less” that there’s nothing they can do for me; it’s out of warranty. I finally had it fixed by an AC guy that was recommended to me by a friend. He found metal shavings throughout the entire system. For $1300 he has replace the entire system to make sure there was no parts that would have the metal shavings. I write this in hopes that something can be done for other customers with the same known issue.

Now door sounds like tin can closing when window down, not to mention the vibration it has that it didn't have before bad and when it does shift from park to reverse the whole truck jerks and whining sound, vibration in the accelerator pedal and shaking as if they adjusted the shift linkage wrong but service check was only for that a check $85 but something happened even if it were in the test drive and it was shifted improperly or ran too hard at high RPM. Now the tranny is worse than before. I needed it to hold out for a while but they did it in now. I'm screwed $4000. They say for new one because of tcc and say metal in tranny. But was still drivable. Now not so much, I contacted the service department they are refusing responsibility of doing anything and it is much much worse. Since I picked it up they claim they didn't do anything to the transmission. I didn't have problems shifting before. PLEASE HELP!!!

I was told to not worry about the damage to the previous vehicle and that they would pop out the door ding and take care of the scratches and that they didn't think I would receive a bill. I kept reiterating that this is very important to me as I did not have cash at the time to pay for other things. On top of this we asked about the GMC family discount as to whether it would still apply to us because my grandfather had passed away and we were unsure if we still qualified. Once again, I was told to not worry about it and they would figure it out. I asked worse case scenario that we don't qualify what would the outcome be and was told we would figure it out. My lease term was signed that night including the discount. Upon realizing we do not qualify for the discount the sales agent asked us to pay the almost $1200 difference which I had asked if that would happen and was told they would figure it out.

Fast forward to a month later, and I received a bill for $1300 on my vehicle for wear and tear after being told to expect nothing. I realize they cannot guarantee that we wouldn't owe anything but none of the dings or scratches were even taken care of as I was told they would be. Shame on me for not getting anything in writing but these practices led me to sign a contract on false pretenses. We left saying never again.

Secondly, we leased a Sierra (February 2016) which is now up so we took it to another dealership to turn in and were slapped in the face with what we owed. It was a loaner vehicle which had roughly $5,000 miles on it. (The first Terrain was a loaner so we had experience leasing this type of vehicle.) We were told that the lease was for 10,000 miles a year for 2 years (20,000-mile lease). We kept discussing this as I was afraid 10,000 might be cutting it close for us. Cue the sales representative to sell us the extended coverage allowing $400 of extra mile coverage which equaled to be about 2,000 more miles which they explained meant 11,000 a year so we signed up.

We watched our miles closely through the 2 years and calculated we may still owe around $100 due to an unexpected trip we took that had us a little over the 22,000 total miles we thought we had. Fast forward to trying to turn in this vehicle, we were told the lease was for 20,000 including the 5,000 that was previously on it meaning really, we only had roughly 7,500 a year. This fact was never remotely discussed to us but in a small box in the lease we see that number. I realize we signed the paperwork but how do you tell someone something and agree to terms and then fail to disclose some of the largest facts of the agreement. We also discovered there is a $495 disposition fee that was never discussed. It seems pertinent to me to disclose things like this rather than hide them in a long list of papers that they shove in front of you to sign.

I am also against the survey they hand you on your experience to fill out in front of your sales rep. They hand you a piece of paper saying Todd ** only accepts exceptional here fill this out while I sit in front of you making it extremely uncomfortable to honestly respond. While I understand that there is nothing legally wrong with this, it is definitely not good practice.

I had a part installed on my vehicle by a Chevrolet dealership in 2014 after my car lost power on the interstate. In 2017 the part failed AGAIN. In both situations I was traveling at 65/70mph and the loss of power was immediate. Monica, Charlene, Octavia, and Greg were emotionless the entire call. The dealerships said I had to go through GM to get a refund, and it was a nightmare. I am educated in the legal field, the negligence on the part on GM/Chevrolet is appalling. I have documented everything and filed a complaint with the NHTSA. I hope to have some resolution, as I still believe the car is unsafe. I never once felt reassured by the customer service team.

I was working with Mark Chevrolet in Wayne. It took 3 weeks to just find this out. The person I was working with never called me to give me any info on my car that was there. I always had to call him. He has been released but I have been fighting with GM to just call and speak with me. My suppose IT agent Michelle won’t get on the phone with me. I was told from Bob the service manager at Mark Chevrolet that I was declined for cost assistance from GM and offered $300 discount on my repair. I’m not happy with that. I am paying for a loaner on top of other rental car costs I have had. We thought we had a good car and it is not. In the 3 years we have had this car I’ve put way too much in repairs and I feel GM should be able to help its customer. This is our first Chevy and it’s been such a horrible experience. I never want to purchase another one. No one is helping or even listening to us. We are being talked down to and at. This is not fair.

I am writing all our local news station because I have exhausted all I can with my fight. I have include screenshots of my fight with GM and Mark Chevrolet of Wayne. I also have voicemails that I have saved. I am a small business owner that relies on my car to provide for my family. I have spent well beyond my limits to repair my car. But this email is more about my experience with GM and their service than anything else. I have been told to have a "Change of Heart" when posting my experience. Told to "Apologize" for blowing up ONLY after almost weeks of not being able to actually speak to MY GM agent.

I have only voicemails when my phone is in complete working order. I believe they are using some type of method to circumvent speaking directly to me. As I will return their call less than a minute from receiving a voicemail and now no one is available to speak with me. GM has denied me Cost assistance, charging me for a loaner car that I had no choice but to use while waiting over 3 weeks to just have a partial diagnosis of my car issues. I am not trying to be difficult. I am just trying to use the car I purchased 3 years ago from a Chevrolet Dealership.

I changed the plugs, plug wires and coil to no avail. Analytics would show random misfire for cylinder 8. Compression check showed the cylinder was 60 psi low. Leak-down test showed the problem was either the camshaft or a lifter, meaning engine replacement. I've taken good care of this vehicle with regular service and am extremely disappointed I couldn't get more mileage out of the engine. BTW, this is the 2nd GMC where both the engine and transmission had to be replaced at similar mileage (a 1985 GMC Jimmy). GMC is not the Professional Grade they claim to be, but the opposite. I will never purchase another GMC vehicle.

I was then told it may be mid-March until the part would be available. That will be over 4 months to get warranty items fixed on my truck. I was told that the part is no longer manufactured and due to a design change in 2015 the new version will not work in my 2014. Just as recent as 2 weeks ago I was told by the dealership that 200 more ECM's were manufactured over the Christmas holiday but the dealership could not confirm that they would be getting one of them for my truck.

Considering it's now 3 weeks past the Christmas holiday and I still don't have my truck back my guess is that I will not be getting one of the 200 that were shipped out. All total that's 375 ECM's that have shipped since December 11th. Are there that many GM vehicle owners that are waiting for this part and don't have their vehicle? Why are they unable to provide the dealership with a firm date as to when they will get this part? How can it take till mid-March, which is also not a confirmed date.

I have contacted 2 different GM customer service reps. providing them all the information I just mentioned and then some. Each of the reps. contacted me within a few days only to tell me that the issue has been escalated to the highest priority level and I need to continue to work with the dealership that has my truck and there was nothing more they could do. What is the point of having a 5 year 100,000 mile power-train warranty if parts are not available to fix the warrantied problem? My issue is with GM not being able to support the products they sell and have covered under warranty. This entire ordeal has made me very skeptical on the reliability of the newer Chevy trucks.

What about the months the dealership has my truck? Will that time get added back to my 5 year warranty period? I'm concerned about what happens when the warranty runs out and these parts fail. How much is it going to cost me then? Considering the amount of money I paid for this truck I expected better service than this. Does GM really think I want to put myself in a position like this again by buying another one of their vehicles? It has me torn because I have been a die hard GM fan all my life and now need to consider looking at other manufacturers for my next truck purchase. I just want my truck back.

GM seems to communicate with the dealership and back them up in their ridiculousness and go against their own letter stating they know the car has a problem and what the proper fix is. Been going back and forth with them since March over an issue with excessive oil consumption in my car, and still no fix. I've put another 15,000 miles on my car that is frequently low or not even registering oil. No one should have to repeatedly prove that their car is consuming excessive amounts of oil. I've had them document it at least 5 or maybe 6 times and because my car needed a new timing chain at the end of this long oil consumption test process they tell me I have to start everything over again.

Letter clearly says it's a piston ring problem and they know about it. Common sense is out the window here. Very disappointed at their efforts to delay fixing my car when they know it's consuming oil. Concerned about how much damage is being done to my engine. Read my story on carcomplaints.com and be warned! GM does not stand behind their vehicles anymore, and I won't support them any longer.

It actually did quit on me once and I got it started back up and was able to make it back to work! I called the dealership and told them what the vehicle was doing and they told me just to bring the vehicle back over to them if it would make it and they would take care of it for me! I took the vehicle back to the dealership, and they gave me a rental and a couple days later they called and told me that it was a "sensor" that had went bad and that they got it fixed and the vehicle was ready to be picked up! It drove just fine for a while. Then I started having issues with the oil, it would go through oil like crazy, and I would go to start it up and it would sound horrible! The only way I can really describe the sound it would make, is it was a loud ticking noise and then when given the gas it would make a loud "whining" sound and when slowing the vehicle down or coming to a stop it would start jerking itself like it was trying to quit!

I took it back to the dealership again, and If I remember correctly… they replaced the "Fuel pump"! Again... it drove fine for a while and then it started doing the same thing! We were constantly having to put oil in it, and drive around with it making the same horrible sound as before, and you didn't know if when you came to a stop or a low speed if it was just going to quit on ya! I ended up having to take the vehicle back to the dealership a couple more times over this issue and the last time I had it there they told me that the only thing they could do was an "Oil Consumption Diagnostic Test" which involved me having to bring the vehicle back to them, every so many miles to be checked and that I would have to pay to have it done because it was NOT covered under the warranty! I declined to have it done!

Some may not understand this... but my fiancé and I are trying to raise three kids, provide for them and each other on top of bills and other everyday necessities, on very low income! It is a constant struggle for us just to keep our heads above the water and keep from drowning! We are trying to survive in today's world the best we can, and we did NOT have that extra money to pay to have that test done, nor the time to keep taking the vehicle back to them every so many miles to be checked! No one knows our situation but us, and we decided that we just couldn't do it and declined to have it done! So here I was... in debt for this vehicle that I hadn't had very long... that I kept having the same repetitive problem with over and over again! So this issue continued on!

Some days it would run fine, then other days it would do the awful noise making and trying to quit on me... and we were still having to put oil in it about once a week… sometimes every two weeks! This past August we went on vacation with family, and of course my fiancé, kids and I were going to all go in the Equinox! We took the vehicle and had it serviced... oil change, and other things before we left! We went on vacation and the vehicle drove just fine there and back! About a month after we got back from vacation, I got in the vehicle to come to work one morning and it started making the same noise AGAIN as soon as I started it up! Only this time it was much worse! I mean it was SO loud that when I stopped to get breakfast and the bank to deposit my payroll check that I had to turn the vehicle off just so I could hear over the intercom! I mean it sounded so bad I just thought the motor was gonna blow right then and there!

I made it to work and my fiancé called a different dealership that many people had recommended to us, and told them the problems we were having and asked if they could get it in to look at it! We had already decided that we were NOT dealing with the original dealership anymore because of the issues in the past and the poor customer service and rudeness that came along with it! This other dealership was not local, like the one we purchased it from, but we were told so many good things about them and I had known of several people that purchased vehicles from them and always had good luck, so that's why we decided to go with a different dealership this time!!! They were very nice to my fiancé, and tried to get the vehicle in as soon as possible to look at it! This was on a Thursday and they made us an appointment to bring the vehicle on the following Monday morning!

My fiancé went and got THREE quarts of oil to put in the vehicle, thinking maybe that would quiet it down or at least keep it going until we could get it to the other dealership that following Monday! It got me home from work that night, and that next morning my fiancé got in it to take the kids to school, and he calls me and he says "I really don't know if I’m going to make it back home in this thing, it sounds like it's just going to blow any minute, and it will barely go up hills!" He did make it home. And the second he pulled in the driveway the motor blew up! It was done for! Wouldn't do anything... Now what to do???

We knew that we were going to have to have the vehicle towed no matter where we took it, and the dealership we had the appointment with the following Monday was a good ways away, and we didn't want an outrageous towing bill, so we decided to call the original dealership back... seeing how it was just 10 minutes away, and told them what had just happened! The guy my fiancé spoke with was very rude! Which was nothing new, because they had always been rude to us over the vehicle! He told my fiancé that it would be at least 3 to 4 weeks before they could even get the vehicle inside the garage to even look at it, because they were busy and shorthanded! He made it VERY clear that we would have to pay the tow bill and have it towed to them (which I knew that!). I'm thinking... 3 to 4 weeks before they can even look at it??? What am I going to do!?

So we call "General Motors" and we tell them the situation, and ALL the problems we have had with it, and they were very cooperative! They started a case and gave us a case number! Come to find out, they have had MANY issues with the "Equinox's". There was even a "special coverage adjustment" on it due to... "Excessive Oil Consumption"... and we were under the impression that they were going to help us out and do something about it, considering that was probably a big part in why the motor was blew up now!!! We were told that in order for them to start the case that we would HAVE to take it to the dealership we purchased it from and go through them... because right off the bat we asked if we could have it taken somewhere else!!!

We were told that they would be contacting the dealership and let them know what was going on and that the vehicle would need to be towed over to the dealership and that they would be getting back in touch with us soon! We had the vehicle towed over to the dealership and the manager in the service department told us right of the bat that it was going to be awhile before they could even get in in the garage but he would try to get to it as soon as he could! They did give us another vehicle to drive! At first "General motors" was very cooperative and concerned over our issue and kept in contact with us, and then it was like... nothing! We would go a week or longer without hearing anything from the lady at "GM" that was handling our case, or the dealership!

My fiancé and I would call and call "GM" trying to get through to the lady handling our case and we would get told "She's on the other line with another call, but I'm sending a message through to her right now and she will get back with you as soon as possible!" Or we would leave her messages on her voice mail and still never hear anything back from her! This was an everyday thing!!! We contacted the dealership to see if they had spoke with "GM" or knew what was going on and the manager at the service department was very rude with my fiancé and informed him that it looked to them as if the vehicle had been neglected and not kept up on its regular "oil changes" and that he wanted documentation where we had the oil changed in the vehicle!

I do believe his exact words were "And I don't mean some receipts from your buddies down to the local mechanic shop either. I want documentation from an actual dealership where they changed the oil in it!!!" Okay... every car I have ever owned in my 30 years, my father or fiancé has changed the oil in them 90% of the time! So how was I going to get documentation from an actual dealership for an oil change... and why is it even the dealership’s say so on what we need to show them when "GM" motors is the one handling the case!? "Because it's not up to "GM" if the vehicle gets fixed, I'm the one who has the say-so" was the answer I got from the manager at the service department! So we try to contact "GM" and the lady handling our case. AGAIN to see what in the world is going on!

When we finally got through to her, we told her what the dealership was telling us, and that we needed documentation from a dealership where we have had the oil changed, and how we change the oil ourselves, and how confused we were because we thought "GM" was calling the shots, but manager at the service department said he was! She told us that she understand that we changed our own oil, but if we COULD to try and get receipts where we have had it changed in the past or purchased the oil ourselves... and that they didn't understand why the dealership was making such a big deal over it because "GM" were the ones replacing the motor NOT the dealership!!!

Then we get told from the dealership that "GM" doesn't pay to replace the motor... They replace the motor and then "GM" will reimburse them back, and that he (the manager at the service department) is the one that has to sign his name off to do that, and he couldn't until we turned him in receipts where we had the oil changed because to them it looked like we neglected the vehicle and it was our fault, and if "GM" decided not to reimburse them back, then they are the ones out thousands of dollars!!! Then we get told by "GM" that they don't handle it that way! They SEND the dealership the new motor so they didn't know why the dealership was making such a big deal over it!

I go through this back and forth ** for about a week... and in the meantime my fiancé goes to a couple "auto stores" here in town to see if they would have any receipts where we purchased oil, and that was a no-go because he was told that their computer systems didn't keep records of oil purchases! They had records of other stuff we purchased... windshield wipers, filters etc. but not of oil! I know of a couple times we purchased oil from Walmart, so I even went on my Walmart app where I scan my receipts to get rewards back, and I still couldn't find anything, once my father purchased the oil and oil filter and changed it in his garage, but he didn't have the receipts! I could come up with one receipt showing where we had the oil changed back in August before we went on vacation!

The lady at "GM" told me to fax it to her and she gave me all the info and I faxed it right away! She was supposed to contact us back the following day after she received the receipt, and did not! We went a week without hearing anything back from them! We called time after time, leaving her voice messages and being told "she's not at her desk right now, but we will give her the message that it's urgent and that you need to speak to her right away!" Still wouldn't hear anything back! One afternoon I was out washing the rental car that the dealership had loaned me, and my fiancé calls to tell me that the dealership just called him and told him that if we didn't have some documentation where we changed the oil by Friday that we needed to return their rental car and that they were gonna shove mine out back!!!

My fiancé had told the manager that we already faxed the receipt over to the lady handling our case at "GM" but she hadn't contacted us back, and once again he told fiancé, that HE wanted the receipts, they were the ones that called the shots!!! I was SO upset when he called and told me, that I wanted to take the rental car back over to them right then and there before they tried to say I "mistreated" their vehicle! I was SO upset and tired of getting the run-a-around over this damn vehicle that was blew up and that I still had to make the monthly payment on, that had been sitting over there to the dealership for almost a month now... that I just lost it! I sat on the back porch and just cried my eyes out, and I will never forget my 6 year old son coming and sitting down beside me and patting me on the back and telling me "Don't cry mommy, we will get your car fixed... and when I get older I'll go buy you a new, better car!"

We contacted "GM" again and told them how the dealership was treating us and that we were SO confused on who was the one that was supposed to be handling this, because we're getting told something totally different than what they were telling us! The lady at "GM" said she would contact the dealership and just to wait on taking the rental car back that day and she would figure out what was going on and get back with us the next day!!! Well that next day came, and Friday (when they told me to bring their car back if I couldn't provide them receipts) and the weekend... and Monday and we STILL never got a call back from the lady at "GM" nor the dealership! Tuesday evening around 3:30 the dealership calls and says they want their rental car back now! I take the rental car back over to them and at this point I'm beyond and over the hill furious!

My fiancé and I walk in the service department to give the keys back to the manager and he wants to know if we have those receipts for him!? I explained to him that... No. I did not. I faxed it over to Canedra (the lady handling the case) like I was told to! I started digging in my purse and luckily I still had the receipt in my purse! I gave it to him, and he immediately gets rude and starts shaking his head and tells us "That’s unexpectable!" We explained to him all the trouble we had went through to try and come up with some receipts where we purchased oil because we change the oil ourselves and we had no luck, but he didn't care one bit! I explained to him that Canedra (at GM) told us that it didn't really matter if we had records or not, so I was confused to as why he was even making such a big deal out of it!

His exact words were "I don't care who you talked to. One day you can get Shanequa... and the next you could get Tom. You ain't talking to the right person, you need to call them and tell them YOU need to talk to someone in the US... because when you call them they’re sending you to someone overseas that don't know what they’re talking about!" I told him that we would go out in the parking lot and call them right then and there! He said "You need to tell them that they need to contact ME as of last month, because I got your vehicle sitting back there taking up space and we’re about ready to shove it out back!" My fiancé and I go straight out into the parking lot and call "GM"... and OF COURSE we get told "She's not at her desk right now, but I'm sending her a message right now to get back with you ASAP!" We demanded to speak to someone NOW!

My fiancé told her that we we’re standing out front of the dealership and they were needing to know something NOW, as well as us too! After about 10 minutes we finally got through to her! We told her what was going on and asked if she had got the receipt we faxed a week ago?! She told us she did, and that she was going to put us on hold and call the manager there at the service department now! We were on hold forever, and we knew the service station was closing soon so we decided to head back home, and my fiancé phone had went dead anyhow!

We get halfway home and after trying to call the lady back 50 times she finally calls us back to tell us that she just spoke with the manager at the service department and he says that there was "black sludge" in the oil filter, and that we had neglected the vehicle and that was why it was in the shape it was in and the one receipt we had was not enough, so unfortunately they weren't going to be able to replace the motor! My fiancé asked her... "So even though the vehicle has a recall, or is under some extended warranty due to excessive oil consumption, which has probably led the vehicle to the shape it's in, you’re telling me there is absolutely nothing you can do because the manager at the dealership told you we neglected the car and because we could only provide one receipt where we changed the oil???

She replied "Yes sir unfortunately so... He says there is some kind of black sludge due to not changing the oil, and the one receipt isn't enough proof!" My fiancé asked her if there was some kind of law stating that we had to take our vehicles to an actual dealership to have an oil change and get documentation!? And she replied "No sir there is no law!" We both were just SO upset and mad that he just hung up on her and turned around to head back to the dealerships service station but they had already closed! I just cried the whole way home! Thinking... what am I going to do!? I have no vehicle. I haven't had one for a month now. And it's all up to me to fix it now! I went and talked to my father about it, because I didn't know what to do and needed his advice since his name was on the loan as well!

He advised me to look into the "Lemon Law"... so I did! In the meantime I called the dealership to ask them where the vehicle was because I needed to have it towed back to the house until I figured out what to do. I didn't know if they still had it in the shop or had already shoved it out back like he said! He told me that yes it out back AND before they could even release the vehicle to us that I needed to take care of my bill for 600 dollars where they tore the motor apart to diagnose the problem and put it back together! Which I wasn't aware of... but he said I was because I signed a paper that stated that! Okay. Not only do I not have a vehicle but I just had to make the monthly payment on it which was 300 dollars but NOW I gotta come up with 600 dollars just to get the keys and have it towed outta there! In the meantime someone contacted me from a law firm through the "Lemon Law" website I went on!

They told me I needed to get all the information on the vehicle and a copy of the warranty and all documentation that the dealership had record of from previous times I had the vehicle to them! So I did... only to get told that where I declined to have the "oil consumption diagnostic test" done before, that they wouldn't look into my case! What do I do now? My father called over to the dealership to tell them the vehicle was gonna have to sit for a while because I was still trying to come up with the 600 dollars to pay them! He asked them how much it would cost for them to just replace the motor, and for a new motor from "GM" 2 year warranty I do believe it was going to be around 7 thousand dollars, BUT they called around and found a used one with low mileage for 2,500! As of now mine had around 88,000 miles on it! I put a little 20,000 miles on it from the time I bought it!

My father and I decided to just try and pay to have a used motor put in it because there was no way either one of us could come up with 7 thousand dollars for a new motor! We went to the bank where the loan was through and tried to have it refinanced, and get an extra 3000 to get it fixed, and that was a no go! We went to several other places to try and get a loan even just until I got my tax return in a few months and was able to pay it back and nowhere would help us out, as I stated before... My credit is not good, and my father’s debt to ratio was too much! What do I even do now? I’ve been without a vehicle for over a month, still making the payments on it and the motor is blew up, and I can't even get the money to fix it!

I was in such a mess over this vehicle and so upset and stressed out on top of other things going on in my life that the only thing I could think of to do is file "bankruptcy"... So I made an appointment with a lawyer and gathered up all the information I needed to take to my appointment, and one of the things I had to do was get my credit report and write down everything I owed! When I looked at my credit report I noticed that the loan for the vehicle wasn't even showing up, and that was the whole reason I was going to file "bankruptcy". Come to find out, my name isn't even on the loan! Just my father’s name. So that's a no go!

So NOW it has been almost 2 months since I have been without a vehicle and dealt with all this **, and it's still sitting over to the dealership in their building out back, with no way of getting it fixed until February or March when I get my tax return, and this WHOLE mess has now become all on my poor father (which just found out he has skin cancer on his nose) because the vehicle is only in his name! I have never in my life been in such a situation where I feel so helpless and like a total failure! I don't even know what to think, or say or even do about this mess! I'm clueless! That's my experience with GM Motors!

After several months later we still haven't received extended warranty that was promised by Gilbert, GMC customer assistance. Gilbert called me several times to follow up and assure me it was approved and I would be able to take truck anywhere to get serviced in 2 days, 2 times this month. I received an email stating that I would have to wait another week. I took the day off of work to get my truck serviced and I am unable to do that now until I actually get documentation stating I can do so. When I called Gilbert at GMC asking him why he misled me he simply said I was wrong and there is nothing I can do about it. In other words "OH WELL". I now need to wait for my documents to get my "WORK TRUCK" serviced and hope it doesn't break down or cause any further damages to my engine.

This has been a nightmare. Not only has it hurt my wallet but my reputation as a dependable landscaper to my clients. As a self-employed landscaper my dependability is everything to stayed employed and get new clients/references. This has really cost me more than they can ever comprehend. As a long time and loyal customer to GMC I am very dissatisfied to say the least and will never recommend this company again. As soon as I can afford to get a new truck I will definitely not get another GMC. I know now that they are not dependable/reliable vehicles nor do they care about their consumers.

When I called GM about the issue I was told that although there were no open recalls or GM bulletins about it, they would help in the repairs but I had to take it to a authorized GM dealership to have the actual diagnosis done. They directed me to the nearest dealership to my house and I took the truck in. The shop there took the engine apart and verified that they were the Castech heads. They were indeed cracked, but they also informed me that the coolant had damaged the bearings and that I would need a new engine to the tune of $6500.00. I still owe money on the truck and I can't afford two car payments so I was going to bite the bullet and have them install a new engine.

I called GM customer service to see if they would help with this large of a repair instead of just the heads and they told me that they didn't see any notes about anyone telling me that they would help with anything and that because my vehicle was over ten years old and over the mileage that there was no warranty so they would not help with anything at all. I am 52 years old and I have always owned GM vehicles but now I feel like I was taken advantage of by the CSR who told me to take it to a dealership and then they would help pay for it. The first shop diagnosed it for free but the GM dealership cost me $200.00. You know, I expect that if a company knows that there was a defective part in their product that it wouldn't matter when it failed, they should take care of it. GM has failed me and my family, I guess it's time to look into Dodge.

Most of the time you can't push any buttons on the screen because they don't work, or you can't turn the navigation screen on at all. I had 2 CDs eaten by "bad radios" too. One of them went to GM when the dealership sent the radio to them. I had no problems dealing with the dealership and I realize that it is not their fault that GM puts faulty parts in their machines, but as a consumer I am OUTRAGED and I just want a working navigation that I paid thousands extra for in the vehicle. It has barely worked even for a short period of time. I went to the dealership 8 times and got a receipt for services... But that does not include additional trips there to have something installed or for a new "diagnostic". I have had my vehicle's radio replaced 3 times and the map disc replaced 4 times.

Every time I call GM Infotainment, the reps are unknowledgeable, unintelligent, and rude. As someone else said on ConsumerAffairs.com, they are not there for the consumer... Every single one I have spoken to shrugs off issues, doesn't know anything about GM products, and makes it clear that they are just answering that phone for a paycheck. Now when I try to talk to anyone, they always resort to, "Go to the dealership. We need a new diagnostic." They don't have a diagnostic from any of my other visits because the dealership doesn't have the correct equipment to test something like this; It's GM parts... They don't make parts. It's a problem with a system or software or something they don't know anything about. But GM also states they can't use any of my previous other "diagnostics" because the error code "could have possibly changed by now."

They also can't tell me if it had changed in the 3 years I've been dealing with this. I've tried talking to what I thought was the legal department of GM, only to find out that everything goes through the Infotainment customer service reps... Who need training on customer service... Who always revert to demanding I go to the dealership for a new diagnostic and that THAT'S their resolution to the issues. They can't tell me if there is a resolution to the problem, if other people have experienced the same issues, or that there is anyone else in ALL OF GM who I could talk to about this.

I've demanded the costs of the navigation system to be reimbursed for the vehicle so I can purchase a GPS, and would also settle for a new satellite radio system so I don't have to deal with the map discs... But I can't get anywhere since everything reverts back to, "go to the dealership for a new diagnostic." I have moved out of state where I was dealing with this, so going to a dealership for something they have no reports of or control over will cost me. I don't think so. This is NOT customer service. I am posting this on ConsumerAffairs, BBB, and mailing it to GM (PO Box 33170, Detroit MI 48232-5170 for those of you who can't find the address). Next steps in the process are getting my own attorneys if I don't hear from the ConsumerAffairs' attorneys first.

OnStar service that’s provided to me as well was horrible and took over 2 1/2 hrs to reach me while I was stuck in Daytona Florida. Had to pay an additional $190 to have my car towed back to Carl Black in Orlando, the tow truck company didn’t even take my car to the dealership until later on today when he was suppose to take it as soon as he picked it up. I’m disappointed with General Motors to allow me to get a vehicle that has bad mechanical issues likes mine when I had to put a lot of money down to take home a brand new car and it almost feels like it’s used, from the power steering going bad to the car shutting off to the tire pressure issues. I feel like I was almost sold a “lemon” although it looks new.

Luis, Rick & Brent, were amazing in making my process easy and trying to calm me down as I was more so worried than anything being a young woman stranded in Daytona Florida all by myself… They all 3 went above and beyond to make sure that I was okay with a loaner, etc. however I think the vehicle that was sold to me should be replaced with a brand spanking new vehicle since we aren’t sure if the vehicle that I currently own will end up freezing up on me again while I am driving it. General Motors should be contacted and explained the situation and they should accommodate me being a brand new first time buyer on a brand new vehicle 1st owner and this situation occurred. Carl Black isn’t a bad dealership. The 1 Star is definitely representing GMC, and I am hoping Carl Black will get this resolved ASAP.

Clearly they do not stand behind their products. Since they would be hard pressed to find anyone who would say it is normal for a trans to fail this early, that should be all they need to know and they should do what they can to make it right for the consumer. I am with others on this site who have stated they will never buy another GM/GMC product. The really sad part for me is I LOVED my Terrain, until it completely failed and I didn't.

I am more disappointed in GM CUSTOMER SERVICE in how they are handling this. They do not understand the magnitude of the situation! I researched this and in 2013 GM recalled the same things and in Canada GM recalled 2010-2017 Terrain for the same part number and issue. And also my Terrain was mfg in CANADA but once it is driving in the US it is not covered under the recall of Canada! I was looking for complete payment of 450.00. GM CUSTOMER SERVICE DOES NOT REALIZE THAT A LIFE COULD OF BEEN LOST AND 450.00 IS NOTHING COMPARED TO THAT!!!

Everyone that was in the car was treated at the hospital. Called Chevy and reported it. LOL. Guess what they said "the airbags will only deploy if they are hit head on." WOW really. So because the car was hit on the side and the back of the car, the airbags did not deploy. Getting hit at 50 mph should have deployed the airbag. But my claim DENIED because they were not hit head on. Thank God that they were not hit head on because I probably would not have my niece, son, nephew or grandbaby. I will NEVER buy a Chevy nor will any of my friend and family. What a joke this company is.

Apparently she does not know that this is not true. That you can do so for free online by downloading drivers. Or if you buy a Tom Tom or Garmin GPS you simply log into their sites and download updates. So where are the drivers for GM's Unexpected updates as obviously a way to make more money off you. This is a PAID FOR FEATURE on a car and should not simply fall off after 3-4 years. They would not pay for it. I will have to ask questions with different auto makers in the future regarding technology based upgrades on cars.

I also have a very expensive feature that I paid for called "Radio Time shift." It is a DVR in the radio... one can rewind any radio station up to 15 minutes if you do not change the channel to listen to songs again. The feature does not work. Took to dealer and was told that there is no fix for the problem, in fact GM has a bulletin "PIC6110B: Timeshift Audio Playback Choppy Distorted." Apparently, this is a widespread problem. This "Time shift" feature / option was removed from all GM models the following year (2017).

I received a call that the wiper transmission failed - but due to it not being under recall I will be charged $351. I told them that it is absolutely unacceptable. Wiper transmissions should not fail at 85K miles - considering that I never experienced this type of problem before and have owned high mileage vehicles. They told me they had no power to do anything. I called GMC customer service and they claim they have no power to defer charges. Nonsense. I am lucky that I was not hurt or killed based upon their defective part. Further, GM was bailed out by my tax dollars because they are too big to fail. Well, my windshield wiper transmission was too important to fail, and it still did.

It's a less than one year old car with 2700 miles on it and it's been in the shop now for three weeks straight and counting, don't you think at this point it's an issue worth expediting? It's not an old car. It has very low mileage and should not have any issues. It's an almost $50,000 car for goodness sake. But in GM fashion they won't move until my attorney contacts them about a lemon law suit, and a civil suit for car payments, registration, taxes, loss of use, and being overall terrible to work with. Oh well, I guess GM doesn't care about another lemon on their record and another lawsuit lost.

General Motors solution was to give me a list of "internal websites?" in order for me to search for the part myself. I had previously searched approximately twenty sites and a friend who owns a salvage yard is searching salvage yards for me. I have now searched another 29 internet sites GM provided to me and six salvage yards. When I bought this vehicle, I paid between $50,000 and $60,000 for it. It was the first vehicle I had ever bought by myself (following my husband's death). I am wondering if anyone has experience with suing GM over something like this. I consider this vehicle completely unusable and had planned to keep it until passing it down to a child of mine.

I brought the car to 3 other body shops, and I was told that the bubbling was a result of a defect in the paint. GMC should stand by their product, regardless of the car’s mileage, and repair it at no expense to me because regardless of the age or mileage of the car, the issue at hand is that the paint is defective—which is a quality control issue. In addition, I spoke to a customer service representative regarding this issue, and she said that GMC would not pay for the repair in full, they would cover approximately half of the expense. She refused to send an engineer to examine the car, stated that her decision was final, and would not allow me to speak with one of her superiors.

Why should a client be responsible for a quality control issue, this is an expense that is normally incurred and covered by any respectable corporation. In addition, refusing to refer a client to a superior to resolve an issue is very unprofessional. Isn’t the client always right? This obviously isn’t the case with GMC. Aside from being a longtime client, I have referred people to GMC and purchases have been made a result of my referrals. I can honestly say that I expected better from a long-standing American Corporation that is supposed to pride itself and represent what used to be considered a corporation that set the standard for other American vehicle companies.

Needless to say, I will not be referring GMC to anyone in the future and this letter will also be submitted to the Better Business Bureau as I don’t believe it is in good practice or professional to hold the client responsible for quality control issues, or for a customer service representative to ultimately determine the outcome of any situation when a client asks to speak to their superior.

True North stated they couldn't do it for free, they can't guarantee their own work. So called GM and lady was supposed to call back in a couple of days. Called back in two weeks. They couldn't do NOTHING for me. SO called True North because I'm still upset over this, and they said Peter the owner would call me back, this was 3 weeks ago now. Not Impressed!!! cheap paint obviously and how good is that when my friends, coworkers, and family ask where did I get my car and how old is it... Obviously they won't be buying a Chev 2014 Sonic.

Cadillac will repair timing chain on a 1 on 1 case!!! Not the Chevy Equinox 3.6 L same engine. I guess because they pay more for their car. Anybody buying a used GM with this engine should look at car forums to see how many complaints there are. If GM won't stand behind their product knowing there is a problem is bad business. I will never buy a GM vehicle.

The Astra was taken to Central Chevrolet, where they subsequently ran diagnostics and discovered that the ECM was, in fact, bad. I inquired about purchasing an ECM from a parts site that I will not name, but was informed that GM would be unable to or would not program the computer unless it was an OEM part. At this point, my hands were tied. I would have to spend $700 on the part if I wanted my car to run properly again. I bit the bullet and told them to go ahead and move forward with the repair.

Central Chevrolet received the part and assigned one of their GM technicians to begin the programming. As the process neared completion, the ECM was bricked. A second ECM was purchased and a second, more qualified GM tech was assigned to do the programming. He was on the phone with either a TAC or TISS representative I can't recall which and together they went through the programming process step by step. Again, the programming failed toward the end and bricked the part. It was not until after this second part failed that GM decided to inform the service department at Central Chevrolet that the pre-2009 Saturn software for this part is no longer available.

So here I am now, six months after the engine light first came on and at least six weeks without my vehicle. As I was without the car for several days here and there for troubleshooting between October and March, the inconvenience is even greater. How can GM just let software go away for a car that is not even ten years old? It's software, it's not like it's taking up a bunch of space in a warehouse somewhere. Additionally, how does GM sell a part to a repair shop TWICE without advising that the software required to make it work no longer exists? And then to wait until AFTER the second part bricks?

I called GM's customer service line and spoke with Joe, who sent me to Shaneva. Shaneva informed me that she would call Central Chevrolet for more details, and that I would have to wait 24-72 hours before receiving an update. The call came at the 72nd hour. When Shaneva informed me that in lieu of a resolution, I was being offered an Owner's Loyalty Certification, I asked to be directed to a supervisor. I was told my call would be returned within 24-48 hours. I received no response within that time frame, and I actually had to call back again.

I have since retrieved my car from Central Chevrolet. It is now in much worse condition than it was when I brought it in, and the vehicle is simply not safe to drive. I expected the original issue to still be a problem. I did NOT expect to be left with a car that I can no longer drive AT ALL! I have been a GM customer/vehicle owner for over 20 years, and I have never had a problem, until now. I am extremely disappointed in the way this situation has been unfolding. When I purchase a car, I expect it to get old and to need repairs. I also expect to have the choice of whether to make those repairs. In this situation, not only do I have no choice, but GM has the gall to offer me an Owner's Loyalty Certificate with the expectation that I would purchase another GM product.

I don't know which has turned me off of GM more, their poorly built automobiles or their terrible customer service. But let's not blame the local dealer here, who faces warranty rejection on claims not approved by GM. So they have little recourse too but to do what GM instructs them too. I definitely will never give GM any more of my business as long as I live. Consider yourself lucky if you get a reliable GM products.

I took my car to GM to drop-off service. Advisor tells me I would pay 120 if it wasn't the wave plate. I get a call today stating they need me to authorize a 1600 charge for them taking apart my transmission which it could be under warranty or it could be not. Long story short I would not authorize that since I was never told that when I first came in. The manager was arguing with my boyfriend and I left with my Saturn Vue being untouched. They didn't even care that my car could possibly have that issue and they would have to honor that at no charge. So they try to get money another way. Sneaky GM. It's sad they won't even look at the car that's a Product of their GM motors. Horrible!

After one day of driving the vehicle engine started to knock real bad (That is when I found out that the dealer DID not change the oil and the fuel dried the bearings inside the motor. One of the bearings spun on the cam shaft and put metal shaving in the engine.). New create engine was order the day after I got the vehicle back. The high pressure fuel pump on the engine failed and DID the same thing as the injector DID but DID not put as much fuel in the oil. Now that the vehicle is out of the factory warranty gm does not want to go back to one of the work orders and review the issue I had complained about at one point.

The vehicle rpms fluctuate at low speeds between 1-2k rpm. Vehicle has a hard time pulling itself up a hill or on flat ground. The other one is vehicle feels rough until over 2k rpm. When we went to pick the vehicle up when they called us the service writer said that they could not reproduce the concern at that time. I believe the tech really DID not drive the vehicle and find the issue or DID not want to do anything under the factory warranty and that is why they said that.

This is the worst I have been treated by a high corporation in not taking car of the customers issues. Now that the vehicle is out of warranty gm cares does not want to have anything to do with me, my wife or even the vehicle. They only care about the vehicles that are still under the warranty. The problem I am having now is that the torque converter is messed up and when the tech drove it in Aug he DID not feel anything due to he DID not drive the vehicle for a long enough time to feel the issue or DID not drive it the way the work order says when it happens.

I am very unhappy for the way gm cares handled this issue. I think that they should put me out of the vehicle and put me into something different to keep me buying gm vehicle. If they do not help me I will not buy another one for the rest of my life. And I will make sure gm does not get any more money from me. I used to be all about gm and now I am turning to more like a toyota family instead of a gmc, chevrolet, and buick. I can't take anymore of gm bullcrap at this time. The torque converter from the dealer is around $1,800 for the work and part. I do not have that kind of money floating around like that. Gm just need to fix my vehicle under one of the work orders. Is possible to get it fixed without me having to pay for anything.

Well let me tell you what the matter was. I initially went to the dealer with the price listed on the internet for the vehicle I wanted. I was trying to trade in my vehicle that had less that 16k miles on it and I was low balled when they were selling the same car next door at their other dealership for thousands more. I tried to get some more so I could work the deal the sales lady didn't do anything. I was in desperate need of an AWD vehicle. After trying to get into the vehicle we went to signing papers. I was told the price listed online was not the price for me, that is the price that it could be. They lied to me about the warranty (which I didn't know until I did my own research) so I would buy the additional warranty and then I was told I needed another product because if my car was stolen the parts are not covered.

I was in desperate need of an AWD so went ahead with deal like a idiot. They let me take the car when I told them I didn't think the deal was going to work out. I was very upside down on my trade. They assured me it was fine. My credit union received the papers and told me how awful the deal was and they wouldn't knowingly approve it. They showed me some figures and I went back to the dealer. I expressed my concerns and telling them about the lies they had told me about the warranty, the price, parts, and basically everything. The finance manager said "hmmm." Then he told me they were losing money by even looking at taking my car as a trade. It is a 30k vehicle mind you.

I demanded my vehicle back and left. GM had no response for someone representing the GM name! SHAME ON YOU GM!!! I will make it my life's mission that no one I know ever buys a GM. We also have a book at my employer who is one of the largest employers in Utah. The book is called The Best and Worst of Utah and you are going in it! Very disappointed especially after my tax dollars bailed you out! This is how you treat customers! I am not some low life off the street.

After speaking with the dealership and a manager at GM CAC, they said they could only cover 50% of $4048 needed to fix this problem. The fix for this KNOWN problem is to replace the pistons and rings and gasket, etc. A very invasive job. Which indicates to me this is a very serious problem. Unfortunately, my car is at 139,000 miles (all highway) and they said that this is the best they can do for me. They agreed that there was no other way for me to know my vehicle was burning oil unless someone checked it regularly. The car uses Dexos oil (a synthetic blend) known to have less cases of burning oil. I have made regular oil changes on time for the almost 6 years I've owned my vehicle and all services including the 100,000 mile services were performed at the dealership.

I have been diligent with all required maintenance and now GM / Chevrolet and saying there is nothing more they can do because I am over the 120,000 allowable coverage. When I filed the complaint I was at about 137,000 miles. They will make no exceptions for my case. Even after I am able to prove that ALL required maintenance has been performed on the vehicle. The Manager that I spoke with Craig was short and condescending with me. He said 'YOU SHOULD HAVE BEEN CHECKING YOUR OIL ON A WEEKLY BASIS'. Seriously? Who does that today and why should I if I am diligent on my vehicle care. I was insulted and extremely dissatisfied with the answer and support GM is offering for this very serious issue. I now have a vehicle that is 'damaged' as a result of a known issue that GM did not deliver to any of the dealerships or to the consumers of these 2011 Equinox LTs.

I had a much more pleasant experience with Nissan when I found out my daughter's 2003 Nissan Altima had a problem with the ECM and it needed to be replaced. After I found that there was an issue with the ECM for that model year of Nissan Altima and brought it up to their attention and filed a case online with Nissan CAC, they agreed with the dealership to cover 90% of the $1400 cost to replace the ECM. The car was a 2003 with 92000 miles and well over the warranty period, but they still made good for us the customers since it was a previously known issue for that model year. If only GM, the company I've been loyal to for over 30 years would have made the same consideration for me and my Equinox. Extremely disappointing and unfair to their consumers.

4 months later another door handle broke off on the rear door and was even being used much. Thinking this was an unusual I researched this problem and to my surprise realized these door handles have been breaking on Silverado's and Sierra's routinely, but to date GM has not had a recall or a TSP for this problem. Contacted GM and they told me I would receive a callback to resolve the issue. 3 days later I got a call from the dealer telling me I was out of luck, they would not do anything unless I paid the full price. Ok, I thought, I paid $63000 for a truck and they won't help with a door handle. I bought and $40 to install it. Bottom line is I will go back to buying a Ford or Dodge, had good service from them. Done with GM for a $17 door handle.

I guess times have changed. They didn't care to help me at all. All they could say was no and talk down to me and belittle me. I have owned GM cars almost all of my life and never experienced this lack of caring ever before. GM does not stand behind the products they make. They used to but not anymore. I will never purchase a GM car ever again because of this experience. They don't stand behind the design flaws anymore. GM has turned into a SCUM BAG company. They have very poor long term quality and they don't care. What a SCUM BAG company. Guess it's time to give the Germans a chance. Angela was my customer service agent's name. Avoid this HAG at all costs.

I left it at that, as I had a horrible experience dealing with the service manager on a separate issue but on the same day the truck got the recall done. After inquiring at another dealer I was told they weren't able to even look into it because GM already paid ** dealership to do the work. So a call to the 1800-customerscomelast folks at the customer care center really ties it all together as they now know I'm driving with a known defective airbag pretensioner. To add more to it, the district manager has put a me on a blacklist at what seems to be every dealer within 100 miles. So where to go for warranty on pile of crap??? SCUMBAGS.

As his daughter, I think this is awful without regard for the plight of senior citizens. I think this is nothing less than highway robbery and greed on the part of General Motors. Why are they leasing cars to 87 year olds anyway without a clause that addresses acute illness or inability to drive by virtue of a doctor's orders??? I believe General Motors should be ashamed of themselves for taking undue advantage of the elderly...but then again why should they care when the CEOs and CFOs responsible for making and executing leasing policy and procedures have been raking in money and reaping the benefits of million dollar bonuses forever... Bet you will not see one of them standing in a Walgreen's line choosing between medication, food or assisted living rent while simultaneously paying for a sold, leased vehicle they no longer own... Way to go General Motors. Rape the elderly all the way to the bank!

Now I have a bill in the thousands after shelling thousands out upfront first so I would be protected from incidences like this. My vehicle is a 2014 Chevy Cruze with 86K miles. I purchased it certified used with 8k miles. I have an extended GM warranty that covers up to 108K miles. Instead GM and the GM Extended Warranty Protection Plan denied my case. I am now seeking the attorney general. Also GM refused to give me my case number.

I have always been a Chevy man but this just makes no sense to me why they would not invest another $20-$30 to protect what the dealer said will cost me now at least $9500 for a new engine, which I totally disagree with because it's only ticking and may not need a new engine but for now and the next 4-5 yrs. I'll be paying very high payments on a yellow lemon yard ornament... this should be a recall. There's no excuse for this type of manufacturing, very disappointed in the brand I've bragged about for many years. If this is their best they can build for consumers, they should stop building cars. At this point, I can promise I will always tell people about the warning of the disrespect for consumer investment that GM does not care one damn bit about you after you purchase their product. Thank you, Rick... a very disappointed consumer.

GM says they can offer no assistance as the engine was not torn down. Dealer then offered a 10% discount on labor. The engine is still costing me $3,900 plus tax etc. I am appalled that GM is making me pay as this the car was regularly serviced. An engine should not fail at less than 66,000. Customer service has pretty much said suck it up. We will never purchase GM again. Four of our last 6 vehicles have been GM cars and I feel really stupid that we purchased a 2015 Chevy Equinox for our children's use last year.

This is a recall and since my truck happens to be in the 1% that are an actual problem it should be made a priority to be corrected and returned to me. It has been just about 14 days now without my truck and without a resolution date in sight. I feel helpless. I have tried contacting the GM Customer Assistance line and they have been of no use.

When I came in to pay for the truck November 2nd the price had increased over $2400.00 which Dennis Dillon stated GMC had actually taken off some cash back incentive on that particular VIN #... I asked for a meeting to speak with upper management which I could not get for a few days stating he had sent a text of the situation at hand... My salesman said it would not make a difference and the price was not going to adjust and basically either buy it or don't. They sell so many vehicles daily it won't matter what was signed and agreed upon previously because this is General Motors' doings and out of Dennis Dillon control.

I personally feel my wife and I were mislead and there is some dishonesty involved because when all the rebates were presented to me and my wife at the time of money collected and a signed purchase agreement to hold the truck, never was this hidden GMC rebate EVER discussed nor a factor in the pricing of the vehicle???? So I had GMC accessories installed on the truck before I picked it up and set up the way I wanted it and we still bought the truck!!! Figuring we would get some answers from the dealership later when we reached out or GMC on their survey report which I still have not received?!! It was a horrible experience especially being a Ford consumer switching to General Motors.

I have reached out to upper management at Dennis Dillon since the purchase trying to get an honest response to my concerns and I have yet to be contacted back after several attempts, even after filling out their survey they sent for my experience! I would like to see if there is ANYONE at General Motors that can explain this to me as being true or if Dennis Dillon was being dishonest throwing General Motors under the Rug as the bad guy to increase a sale. If not then why was this hidden rebate by General Motors never mentioned as a potential rebate I could lose come the first of November affecting the price change of the vehicle by over $2400.00? Had I known this I would have purchased the vehicle before November 1st because my salesman said he highly doubted the rebates to change.

Finance guy told me my payments. 417 month well I had a trade in on 3800 plus put down 5000 seemed high, so called the next day and the sales person "claimed" that the total of the car that I kept asking the amount included my trade in, Really! Bunch of **! Well when we went to the parking lot to look at the sticker sale, he didn't even know that I had a trade in or what it was, anyways ended up paying $3000 more than I thought. I feel like I was taken advantage of. I will never go back to Vic Canever in Fenton again! I know the deal that I got was average and almost just went somewhere else, but thought if I didn't purchase it then I would never get one (personal thing) anyways, love the car but can't enjoy until I get over this horrible experience! IT JUST SUCKS! THANKS VIC CANEVER IN Fenton!

When I expressed my disbelief that I had driven 5,000 miles on 1 quart of oil with no indication of any issues the dealership, Halladay Motors Cheyenne, Wyoming, said to bring the car in every 500 miles for the next few weeks and they would check the oil to be sure there were no other issues. At around week 5 the car was over a quart low and the check engine light had come back on. The dealership began an oil consumption test at this point. I had to bring my car in every 500 miles/tank of gas and they checked the oil and topped it off as needed and indicated what they had done on a chart. At the end of the test they had determined that the car had failed the test and that the solution was to replace the pistons. The dealer ordered the parts and arranged for a rental car so the work could be done. They indicated that this would be warranty work, no cost was mentioned when I dropped it off.

Later that day the dealer called me and said it was two days out of warranty the first time I brought it in and that the work would not be covered. Also, it would cost me about $2600 to get it fixed. I only own one car and I need it to drive to work etc. There is no public transportation available in my area. I really had no choice but to agree to have the work done and pay for it. I contacted GM Customer Service to ask if they would reconsider covering the issue since it was obvious that the issue pre-dated the warranty expiring. Also, it was within two days of the initial visit. I was told after I was passed around that there was a very good chance that that GM would reconsider and cover the issue, and that there were procedures in place that the dealership should have taken to make sure I was aware that the warranty had expired, but that there was a grace period and that cost assistance may be available. This was September 6, 2016.

I received a various voicemails indicating that I should call back and was never able to re-connect with anyone until today, September 22, 2016. I received a call telling me that GM and the dealer had decided that they would not be covering the issue or helping with the cost in any way. Last week the check engine light came on again and I had to have the timing solenoid replaced for another $200. Until now I had been very happy with GM products and a 30 year customer. I'm no longer going to be a customer of GM or Halladay Motors after the ridiculous amount of time and money I have spent that should not have been necessary.

I wrote the president of the dealership and she said sorry but would not do anything. My steering wheel has also worn away and I had to put a cover on it. Poor quality. I own a VW TDI which I will be trading in sometime in November. Today was a true test of your customer service. I planned on purchasing a ton crew cab truck to replace the VW. After this experience I do not plan on considering your dealership at this point. I also plan on taking my business elsewhere for service.

Leaving work the next day I found I had no low beam headlights and now no dash lights. Took it back to JohnBear where I was informed that both my low beam headlights had burnt out at the exact same time(?) and that had nothing to do with the recall(?). I've dealt with a service rep at Buick (Sheri) that I must apologize to for letting my frustration get the better of me. I was charged $373.40 for two installed low beam headlights(?). In my mind and 3 or 4 mechanics I have spoken with this is excessive and should have either been tied to the recall or the original work performed at the dealership. Yet no one is taking responsibility.

No one from O'Regans or GM would extend the warrant. There will never be another GM product in our driveway their attitude with customers is, "Oh well we can offer you $2500 off a brand new car." Ha they have to be kidding. After doing research and speaking with a couple of mechanics I find out GM knew they had injectors issues and timing chain issues which they are saying, "Oh we never heard of any issues regarding the injectors or timing chain." I have been in touch with the local media and Yvonne Colbert has sent me a recall which I am going to try one more time with GM to see if we can come to a resolve on this issue. I know they have 'a good will warranty'. Wish me luck!!!

I called gmc customer service 5 times and got nothing but the run around. I was disconnected and put on hold several times. Rep 1 was foreign, could not understand me. Rep 2 I was disconnected. Rep 3 wanted me to spell sensor three times, said he had never heard of that type of auto part. Rep 4 asked for my first name then put me on hold then rep 5 asked for my last name, then my address and I said 6867, only my house number then she asked me to spell it. So I said six eight six seven. Then she started to explain why I had to spell. I never got my whole address out she kept talking over me. The whole experience was like a comedy routine saturday night live. Smartest man movie.

I took my vehicle back to the dealer for service, they said it was operating within normal tolerances. I asked how that could be and how they came to that conclusion? I was told they hooked it up to monitors and compared it to another vehicle (same make and model) and they both gave the same results. After much discussion and me expressing my displeasure, I was told that there was a bulletin out from GM dated 6/23/2016 that tells the dealerships to not attempt to fix the issue any longer as they have changed tires, rotated tires, balanced tires and replaced rims with no success at eliminating the problem. The GM bulletin states that they are aware of the issue and trying to come up with a fix.

I called a customer service number (800-222-1020) and created a case number (**). I was told by the dealer that this would create a case and it would elevate until it was resolved. I was told by the complaint line that they would contact the dealer and get back to me with their findings within 48 hours. When they got back to me (approximately 51 hours later) I was told that the dealer had done everything they could and the case was closed.

I asked to speak with a higher level manager from the organization and was turned over to a senior consultant (Crystal). She reaffirmed that the case was resolved and that I could not speak to anyone else and have no other options. I attempted to call back to other times and speak with someone else, once I spoke with James who assured me that the case would be re-opened and Crystal would not be involved any longer. James also stated that Crystal should have let me speak to another consultant and what she did was wrong. In the end, the case went back to Crystal and she closed the case with no resolution.

Needless to say, I am a very dissatisfied GM customer (soon to be a former GM customer) and am finding it very hard to get in contact with anyone at GM and seems to care about the customer. $40,000.00 truck that vibrates, a company that knows they have a problem as they sent out a bulletin but does not want to speak to the customer about the issue. The sad thing is, I just want to know what they are doing to try and identify the issue and fix it.

Unfortunately, I will not own the truck much longer, will not buy GM products any longer and will lose money due to their poor customer service and lack of commitment to their customers. GM apparently doesn't need repeat customers. If by chance a GM Representative reads this, please contact me. I would love to discuss this issue and the extremely poor customer service representatives you have fielding your complaints at the 800 number above. I can say some of the representatives were trying to help. The senior rep should be in another line of work.

After spending more than a week in the dealership and them troubleshooting the issue - with the keys sticking in the ignition some days and with it coming out some days, with difficulty, the dealership diagnosed the issues with the lock cylinder being damaged and requiring replacement to a tune of nearly $400. GM and dealership basically said, "Tough luck - you're not covered by warranty."

About a week later I received a call from GM Customer Care to tell me that they had contacted my dealer and are waiting to hear back from them to see if they have a resolution. I would have thought that the dealer would have to contact GM to see if there is a resolution. A week later I received a call from GM Customer Care telling me that the dealer does not have a resolution for this problem so nothing will be done to fix the cracks. I then wrote this email to Mr. Dan Ammann, President of GM:

"I am reaching out to you because of a problem with my Denali. I have made several calls to customer service and they have no solution for my problem. The dashboard has cracked in three places... at the instrument panel and at the airbag panel on the passenger side. I would expect better quality on a top of the line GMC product. There are many articles on the internet concerning this problem and it appears that there are thousands of people having the same problem. I also see on the internet that GM has no plans to recall or provide any solution to the problem. As a loyal and long time GMC customer (This is my 4th Denali and 6th GM SUV), I expect more from GM. I found it interesting that GM Customer Service has to contact my dealer, Allen Tillery GMC in Hot Springs, AR, to find out if they have a solution to the problem. I would expect that GM would be the authority, not the dealer.

"This morning I received a call from GM customer service advising me that they have contacted my dealer and 'unfortunately, the dealer told them that they are not providing any solution for this issue'. This caused me to attempt to contact you directly. As President of GM I expect you to be the person in the know. If you are not aware of this problem, I want to make you aware of it, although, since a number of lawsuits have been filed, I would expect that you are very aware of the problem. My question for you is what is GM going to do about all of these cracking dashboards?

"I am currently looking at joining one of the existing Class Action Lawsuits against GM or filing my own lawsuit to get a resolution. If there is no resolution through my contact with you or through legal routes, I cannot, in good conscience, ever buy another GM product or support my local GM dealer by buying from them or using them for service. Please feel free to contact me with any questions. I look forward to your quick response."

Surprisingly, Mr. Ammann's email is blocked by GM's servers, so the email will never reach his eyes, unless someone at GM happens to see this review and gives it to him. The odds are about the same as winning Powerball of that happening. I also copied the email to my local dealer Allen Tillery GMC with no response. It is my opinion that GM has reached a size that they don't have to care about customers or more importantly, returning customers. It wasn't too many years ago that we, the people, were bailing them out. How quickly they forget. GM products will no longer be considered when I shop for my next vehicle.

I didn't get the extended warranty at 104,000 when I bought it because I was assured the car had NO major issues. GM WILL DO NOTHING although there are HUNDREDS of complaints online about the 2010 transmission failing. The dealer wants 4,000 to fix it. It will be returned and repo'd as I can't pay for it, and I can't fix it. Thanks GM. CAR is a lemon from the word GO!! As many people who have a failed transmission on this car, there should be a RECALL or another extd warranty. I will go back to a foreign car! I will never own a GM again.

I called GM and spoke with a Kathy. She pretty much told me that I should be grateful that they are helping me at all and I can either take the offer or leave it. And that I should discuss with my family the best choice for us as the consumer. Appalling customer service, when asked to speak to someone higher up she told me that she was pretty high up and the decision is already made. I will never buy another Chevy. Buyer beware!

The company policy seems to be to recommend service to unaware elderly people concerned for their car's care and then not to offer customer coupons on their website for a savings. The 2012 Buick is new with only 34,387 miles and the service attendant sold automatic transmission fluid replacement, brake fluid replacement, induction service repair work and tire rotation on 3/31/2016 that when only an oil change was needed. The service attendant did not offer the customer coupons for free tire rotation with purchase of oil, $10 off cabin filter or the spend and save offer for the service performed for $75.

Since I help manage my mother with her monthly bills and when I learned of a motor oil and filter charge of $657.06 I was beside myself and went to confront the Service Manager for taking advantage of an elderly lady just needing an oil and filter change. We discussed that the replacement of automatic transmission fluid, brake fluid and induction service was not required and my mom was misled into purchasing these services for a 34k mile car. The service manager affirmed she would be refunded with a check of $189.86 plus a free oil change. My expectation was to be credited $486.76 for work not required for misleading an elderly lady on service. At this time we have not received credit to resolve this issue and expect $486.76.

I know many Malibu owners who have same troubles with their vehicles, but they really get upset from the dealer and from products that come through GM. They don't want to waste their time within leader border or waiting a weak respond from GM. This lead customer to do service in other service centers that can be trusted more than GM service centers and more cheaper.

For my personal issue, I went to the main service center for Chevrolet to do normal service and a check for engine light is on. Staff told me that they rectified the error. After about 50 km only, Engine light came back again, and then I took the vehicle to another service branch that belongs to GM/Dealer. Technician remove intake camshaft sensor on Engine, cleaned it by spray and air, and then put it back again. We went for road test to confirm that issue has gone. At that time no engine light comes on. After two hours Engine Light came back again. At this moment Dealer ask me to pay for checking and repairing. Where is the hell of warranty? It went immediately after the Gauge turns 100000 km (strategy of stealing customer money).

I went to check the noise that comes from the wheels while driving. After road test and changing tire positions, they (dealer workshop) accuse the type of tires as it is the source of the noise. I checked my Malibu on my own. The Tech. informed me that the noise comes from the bearing that in long time the noise will increase and it will be necessary replaced by a new one. Surely, that result comes after several tests. I checked my Malibu on my own with electrician and he found that it has shortage in current in which causing flickering in lights and some movement issue. Light flickering is an issue that couldn't be solved by GM dealers. I'll be happy if this message will be forwarded to the Regional Director of General Motors. Where I can find the truth and who is responsible about such trouble?

This is a customer has Chevrolet Malibu LTZ 2012. I got several troubles in different times. First I faced trouble in the A/C and it is solved. Recently it shows bad performance so I need to restart the engine. Then I found trouble in the touch button of the screen, and after complaint the dealer replaced the whole unit. After some time I notice that the vehicle has slow respond when I press on the accelerator to take off again if I reduce speed or if I want to increase it. The other problem is the flickering in the cabin lights that can be distinguished well and it can indicate that there is another problem in the vehicle, and unfortunately the dealer or GM couldn't solve this issue from long time.

Last situation that I face with such model is that the engine shut off suddenly after it vibrate in strange way and the light of the check engine is turn on. After starting engine again there is a huge consumption of fuel and the smell of fuel is too much. I would like from you to give me the good way to solve such troubles. I was with contact with the GM to solve this troubles but I didn't get the suitable solutions that eliminate the whole problems.

Troubles in list: Engine shut off suddenly on the road without any previous announcement. Slow respond from accelerator when need to speed up. Flickering in lights. Delay in the displayed timing. A/C components make noise and not cooling efficiently. Front Pumper in not fixed properly, so it starts tears slowly. Noise comes from bearing, and it increases with time. Dealer is not qualified to handle such products. Expensive spare parts. RECOMMENDATION: It is advised not buy GM products. If you buy a new product (car) means that you want to get relax with using it for at least 5 years without complaining or repairing. But with GM products, you will lose your time and money and nobody form GM will consider or respect that. I think it is time to let all people know about the fact of GM.

My Truck was towed from their location to a Auto Center where I had an auto expert look at my Truck. He stated they destroyed my engine. I ask him if he would sign a affidavit. He did. Stating that this dealership destroyed my engine and did other damage. I have a GM case number. My guy has all the affidavits to question anyone about this issues. I have spoken to him once in three weeks. Emailed and scanned and Faxed documents and instruments. No answer, no help... keep waiting... keep waiting... rent a car $800 a month plus keeping truck payment current is killing us. Can't last much longer. Single dad need help...

Googling how much a repair like this costs and I was terrified... thousands of dollars. Either way, it had to be done because that is my only form of transportation. After a couple different mechanics looking at it, we settled on a mechanic in our town that specializes in transmissions. Got it fixed and it was a little over $3000. Not sure what possessed me to log in to the General Motors website, but I decided to just to see if there was anything out there as far as the transmissions on these particular cars. I had been reading up online and apparently transmission issues are very common in the model I have.

After I entered my VIN, I saw that my Powertrain had NOT been expired as of the day I called for an appointment. It actually still had a full 24 hours on it! Cutting it close, but nonetheless! Either the service rep LIED because they were busy and he didn't want to deal with me or he just couldn't read a calendar. Either way, I have been screwed by GM and Paul Masse Chevrolet in East Providence, Rhode Island. Have been battling with GM Customer Service and all they can tell me is that dealerships are privately owned and they would like to offer me a year of SiriusXM or OnStar for my troubles. I'm not giving up... The rep I spoke to was so slow to respond to me. Every time she said she would call the next day, and 2-3 days later she'd finally call to say 'she was still working on it and trying to talk to the dealership'. So basically I had to pay for their error, and they won't claim responsibility for their employees. It is disgusting.

After explaining my situation with the first customer service rep, she said that there was an extended warranty for the problem and that I was outside of the coverage period. But, she continued, "if you get go to a GM dealer and get it properly diagnosed we will still be able to help you out". I responded, "you can still do something even though the warranty is out of date?" She responded, "yes, just call back after you have been to the dealership and have the paperwork." I told her, "I can fix the problem myself if there is not going to be any coverage." She replied to get the truck diagnosed by GM and call back.

So I went to the dealership and had it properly diagnosed as the problem, and had it fixed to a rate of almost $400. So then I called customer service back and got a different rep, who pulled up my file. She happened to be a tier 2 rep. She reviewed my file for a few minutes while putting me on hold, then came back and said," I'm sorry but there is nothing we can do for you." I asked her to pull up the conversation that I had with the first rep, and she said that the first rep had given me improper information. I said "that's great" because that improper info cost me $400 instead of maybe $150 if I fix it myself. After battling back and forth with several managers over this they said as far as they are concerned that this was a "she said-he said" problem and they were not going to accept any fault. They said they could not find the original conversation transcripts.

My family has been buying GM vehicles since 1974. Having spent 100's of thousands of dollars at their dealerships and they have no problem losing my business because one of their reps screwed up and they don't have the balls to put the customer first. Goodbye GM. You will never find me at one of your dealerships again. You've lost one more loyal customer!!!

We requested a new truck. No, have to go through the warranty channels. We have this truck 3 Days! It died with less than 500 miles on it. They have had the truck now for 12 days. No answers on when the truck will be fixed. The dealership with the truck doesn't sound like they know how to fix it. GM gives a different answer each time we call and get a different person. Asked for higher up, get nowhere. Worse customer service ever!!

Then in February 2016 I started having issues with it starting so we thought it was just a battery so I spent $135 on a new battery. Well a week later the car wouldn't start in my driveway. We couldn't get it started so we had to have it towed at our own expense ($75) even though our extended warranty has AAA. Come to find out the starter was cracked so they replaced that under my extended warranty. Well come to find out you still have a $100 deductible on a warranty after you spend $2000 on it. Ridiculous if you ask me. Well a week and half later I went out to start the car for work and it was dead, wouldn't start. That night my boyfriend managed to get it started so we didn't have to have it towed. Come to find out there was a negative grounding cable that was bad that we had to have replaced.

Well that same day I got the car back I got stranded at our local supermarket because my car wouldn't start. So now as we speak I still don't have my vehicle. I have called GM on several occasions starting with the problems last year and now called several times this year with the starting problems. No one returns phone calls or emails and they don't seem as if they want to be helpful.

I work full-time, got to college part-time for my bachelor's degree and have a 2-year-old daughter at home. Why should I feel like I am going to get stranded every time I want to go somewhere. Living in NYS you never know what the weather is going to be. What if I got stranded with my daughter and it was freezing cold outside. All I want is a resolution with this car but the dealership nor GM seems to want to help. It's ridiculous that you pay that kind of money for a car and have these issues not even 2 years into owning it.

This is my first GM vehicle I have ever bought and I will NEVER purchase another. I have also drive Toyota's, Subaru's and I even drove a Mazda and even though they were all used I never had any issues like this. So here is a good idea GM maybe you need to start supporting your customers a little better and maybe your business wouldn't be going to **.

So now it's late December and I live in southern Illinois on the mississippi river where the bad floods hit and had to evacuate and put even more miles on my truck while waiting for this part... So now I call to complain about why this part has taken so long and why I had to pay for the issue that was caused by the missing part... So while telling this to the customer service rep she told me not to complain because her mom had stage 4 cancer. I wish I was making this up!!! In the meantime Gm offers me $100 to go away. What a joke after they took millions from taxpayers to keep the doors open they treat me like a dog!!!

I am at a loss how a company can have know about these issues for years then when knowing that most of these 2009 vehicles are probably past the mileage warranties they extend warranties to prevent a recall. As of right now my 2009 Chevy Traverse is now a $32,000 paperweight. The catastrophic break down of the timing chain has happened. Looking for some remedy for a mutual satisfaction my auto technician has told me that with all the issues that motor has (which GM has been aware of for sometime now) it is not worth putting that kind of money and work into it and suggests a used motor as the more reasonable remedy.

The dealership will fix an employee's vehicle with fast action but a customer has to beg and plead. Paying $48,000 dollars for a vehicle that is no fun to drive is poor and unacceptable. They are not even honoring their warranty by fixing the Lemon. My question is why does the customer have to be lied to at all phases of conversation and just fix it.

After some 30 phone calls Mary sr#** never returned my call nor did she contact the dealer. So I called and spoke to someone else who told me that gmc was not going to help me and that I could not escalate the problem any further. I drive my kids around in this car and due to the safety issue I have no choice but to get the repair completed at more than $400 cost. I think the service is the worst part of the whole thing. I will be sure to tell everyone I know not to buy from gm, they do not care about their customers at all. My next car will be a Honda.

Called Victory Chevy in Ft. Myers, FL for warranty: "No you need to call GM at **" This was a joke. Was told it is my intake gasket. I have been building same products, same parts for 25 plus years. Said needed to pull intake and take photos of intake gasket on motor. Pulled intake, no oil in intake runners, gasket perfect so I pulled heads, oil on top of #s 3-5 and 7. Piston #7 the worst, so pulled piston meat on, piston between ring lands, broke out 3 inch piece. This has happened on two of the last 4 motors.

We now use only Dart Motors, no more problems. Other problems to watch for, rings hammered into cylinder, no bolts in cam timing, gear lifters come apart. 100 hrs. no impeller in water pump or impeller spins on shaft. This is poor quality control. Have now learned what GMC stands for: General Mexican Crap. Good bye Chevy!!! Captain Mitch.

Front discs needed replaced because they put in soft metal for the brake discs. Driving down the road, the car was fine, get to a red light and the car start sputtering and jumping and acting like it was going to die. Take it in and the dealership tells me that the codes state that they have to replace all the cam shaft sensors in the car since they have no way to diagnose which one is going bad and it was going to cost me 600 to do the work with 4 hours labor. Went online and lo and behold there is a video on just this issue and how to fix it. I bought the parts for $152.00 and 20 minutes under the hood closed it and started my car, Voila fixed.

Why was it 600 dollars to fix with 4 hours labor when a peon like me can do it in 20 minutes. I can tell you why GM has to pay for the RECALLS somehow. I then one day went out to my car started it up and heard a loud bang and then the front end started jumping up and down. The cooling fan came on when I turned on the AC and broke a blade off. Again the dealership wanted almost 500.00 dollars to replace. Went to the trusted internet and there is the repair on video. Bought the cooling fan for 70 bucks and 1 hour of my time later, I had the old one out and new one in. The power window switches have gone out. The speakers on the radio come in and out whenever they want to work. Next thing that went out on, the car the Fuel Lines. Drove home and smelled gas, kept smelling it off and on for several weeks before it finally became evident that it was happening as it was running down my carport and eating the paint off the drive.

I told the dealership and guess what? DING DING DING, 780 dollars to repair, not trusting myself with this repair. I contacted my mechanic that quoted me 360 dollars to fix and told me "yep, just had another one of those cars in here for the same thing with the same car." He stated that Chevrolet is aware of this and has put out a bulletin on it. Really, you have these cars going down the road as a potential fireball and all you do is put out a bulletin. Just got the car back from GM last night with a repair bill of 1,707 dollars. The car on Saturday 12/12/15 started off with the ESC (Electronic Stability Control) light went off and the front end started groaning and vibrating, I got the car off the highway and shut it off, waited about 15 minutes and started it back up. No Light on so I decided I need to turn around and go home. The check engine light came on and the car lost power and at 60 going down the highway, was running at 5 thousand RPM.

I finally limped into the driveway and do research and there are THOUSANDS of these complaints. I take it to GM Dealership with the codes that it was throwing. They call me later that day. The transmission solenoids had gone out and that the wiring harness inside the transmission had start a small leak inside it which most likely was the reason it shorted out the solenoids again. This took them dropping the transmission out of the car and replacing all this. Disgusting, absolutely disgusting the way GM is, they do not care about you or that car you bought. You are a sucker when you buy their product. Now we have not even touched the recalls. This car has gone through 3 ignition switches and a Power Steering motor and an Air Bag recall (not Takata related) they just exploded on their own.

I have filed complaint after complaint after complaint to GM to only have them ignored for 2 years. What got them jumping was a complaint to The Better Business Bureau. I spoke to Mary at GM Disputes and took them 4 days to decide that they wanted to give me $1,500 dollar Gift Cert for a New GM Car she called it a "Customer Loyalty Certificate". Told her that was very unacceptable that there was no Customer Loyalty when GM Shows no loyalty to their customers. I will see what I can do by contacting a lawyer. This car is the WORST thing to come from Detroit and that is to include the Studabaker because I'm sure as ** would take a Studebaker over this car.

Today 11/16/15 I called GM customer service and spoke to a unprofessional representative named Alicia. She denied to transfer me a supervisor stating the supervisor was not available since she was at lunch time. After arguing for another 8 minutes she place me on hold for over 10 minutes until the supervisor answered. Supervisor said there was nothing else to do. I asked her if there was somebody else I could talk to and she said NO, I asked her if there was another department I could place a complain, and she said NO. Supervisor said since my warranty expired there was nothing else she could do. I'm only asking for help, I bought my truck in good faith and I'm only asking to GM to provide help to a loyal customer.

When we finally sat down to sign the contract I pointed out that they made a mistake and had the truck down as a personal loan not a business. They in turn said that was my fault, even though in my file they had copies that they made of all my incorporation papers. For financing, the manager had me sign 3 different contracts for this truck at 3 different rates. He said because he wasn't sure which rate he could get. I have been driving this truck for 2 months now and I’m on the second set of temp plates because the dealer said they aren't sure what’s going on with the financing.

Needless to say, I haven't even gotten a copy of the contract. They said they felt bad and gave me side steps and floor mats that were about $1000 worth. Then on the last visit to see what the holdup was on the plates. They had me sign a business rebate for $1000 thinking I was getting money back they assured me no, that would be going towards the steps and mats. Tomorrow I will be going back to the dealer because now they informed me that my payment is late, on a loan I didn't know they secured. What I do know is that every time I go to Mahwah GMC it costs me $. And this will be my last GM product. It’s a shame because I do like the truck but can’t deal with the snakes! I think GM really needs to take a closer look at who they let represent their product.

The service manager took me over to some replacement wheels and rims that he would change out on my truck, but of course that never worked even though he said it was cheaper than replacing my wheels. I can buy them on line for $185 each and that was too expensive. Next thing I knew the service manager closed out my complaint. So I went and started a new complaint. They called me days later and offered me $1000 they said, "do you need running boards, bug shield, topper?" I said, “Just replace my 4 wheels $740”, but would not do that or give me the money to buy them.

After I regained my composure I noticed the car's info unit was displaying a message stating "Reduced Engine Power". It started again with no issues but the same message would come back after clearing it from the info unit. I didn't have my cell phone with me and because I wasn't too far from home when this happened I put my hazards on and I creeped the rest of the way home. On the way it died a few more times and two of those times were when trying to make right turns which resulted in my making very wide turns and again crossing into the oncoming lane.

After getting home I called the dealer and spoke to my service rep so he knew what had happened. I then had it towed to the dealers where they charged me $370 for work which consisted of replacing the gas pedal sensor because they said there was a history of diagnostic codes but after clearing them they took it for a test drive and the only code that came up was for the gas pedal sensor. Because of previous issues with my car and dealing with GM I had a complimentary oil, lube and 81 point inspection which I hadn't used yet so I asked them to perform the inspection after fixing the gas pedal sensor. The inspection showed everything passed except for 2 tires which had worn tread.

I paid for all the repairs the afternoon of Thursday September 4th with the intention of picking the car up later that day when the dealership would be closed. That same night my daughter drove me to go pick up my car. As soon as I started the car I knew the gas pedal felt weird and that it didn't have the same response as it had prior to the repairs. I drove it around the dealer's parking lot for a bit and even got my daughter to try driving it to see if she noticed the lack of response. Because she has only ever driven smaller cars she didn't think the lack of response was an issue. Luckily my daughter had driven me there and stayed with me because the car died once again without warning while attempting to drive home. After bringing the car back to the dealership it died 3 more times while it was idling and I was filling out the envelope for the dealerships key drop off.

Friday September 5th I spoke to the service rep and waited to hear back from him. Late Friday he called to say that they had not been able to reproduce the problem and there was no diagnostic codes showing up so he asked to keep the car over the weekend in order to continue checking it out the following Monday. The early morning of Monday September 8th the service rep called to say that they believed the issue is the engine computer control module and that it would be another $560 on top of the $370 I just paid a couple days earlier for the same problem. He also informed me the part would take a week to be delivered so my car is sitting in the dealer's lot right now.

My problem now is that after coming close to getting killed or possibly killing somebody else and then being told the car is fixed and everything passes the inspection only to find out after I drive it off the lot that the problem still exists and once again somebody could have been killed or hurt if I had not been extra careful. How can I honestly pay for the next round of repairs and then get into this car and not be afraid that it could possibly happen again because they are just guessing and if the first fix didn't work well then let's try this next!

I searched online and found a number of other people who owned 2005 Grand Prix GT's who experienced the exact same problem and after numerous failed attempts to have the problem fixed and spending hundreds of dollars visit after visit the problem still existed and they were forced to sell or trade the car in for another one because the warranty had already run out on all of their cars (two people I chatted with said they sold their cars "as is" and then prayed for the new owners).

I called GM directly, this wasn't the first time I called related to my current Grand Prix. Before I had a chance to say anything to the GM rep about what I was called for she asked for my VIN and then informed me that my car was now listed in the group of cars being recalled for the infamous GM ignition problem and she then informed me of what to expect and until I get my appointment to bring the car in to be fixed I should remove anything I have on the keyring to lessen the chance of my car turning off while driving.

I then informed her that I was having a problem which resulted in the engine dying and the same loss of control as what was experienced by people who had the sad misfortune of losing their lives because they lost control of their cars because of the ignition turning the car off... However I made it very clear to her that my problem was not related to the ignition. She said she would look into it and called me back the next day to say she spoke to the service rep and everything that was done has been necessary and she is sure the car will be ok after they get the new part and have completed the work.

After stressing the fact that I no longer feel safe driving that car and I would never allow my kids to drive it she basically explained that because of the year of the car and regardless of the low mileage it has been driven there is nothing really she could do except make a note of it on my file and if I ever wanted to trade it in or purchase a new car they could give me a discount but she couldn't have any way of saying how much it would be worth. Now I have a car with just over 53,000 KM's on it that I believe could kill me or somebody at any time.

After the second time I took the vehicle in for repair it continued to have the same problems. This is when I was informed of the need for a software update and that I had to wait for over an entire month for this. Now keep in mind this is a brand new vehicle. I contacted GM's executive office to request a repurchase from GM - this was on 10/01/15. On the same day I went down to pick up my vehicle from the dealer and spoke to the Service Manager and informed him what I wanted done. It is now 10/19/15 and GM has not returned any of my calls, every time I call and ask to speak to my assigned senior adviser Angel, she is not available. I have left her multiple messages and no response from her. Has anyone else had this type of problem? Why would GM sell a malfunctioning vehicle and then avoid customers when they want answers.

I dealt with Gabe **. He again asked if I was putting anything down. I told him no. He asked if I could put at least $1500 down. I again, said no that I couldn't. He said "why don't we do a 7-day promissory agreement. If you have the $1500 within 7 days great, if not we can void this and do another contract.” I said that was fine, still standing firm to my "no.” I signed contracts and the transferring of Insurance. I had full coverage on my Equinox so I drove off the lot with Full Coverage on my 2015 Cruze. The next day I got a text from Russ ** that stated I needed to come back by the dealership that they worked up a better deal for me.

Happy and Excited, I went there. I met with Gabe ** again and he stated that he pulled the deal with the Lender and found a second lender that gave me a better rate. I said “oh, that’s great!” I brought up that I needed to sign a new contract because I wasn't going to be able to come up with the $1500. Then Gabe stopped... He said that he was going to have to talk to his boss because he put down for the new lender that I WAS putting the $1500 down. Gabe asked me if I could get a personal loan for $1500, he asked me if I could borrow the money from my family, and he also asked if I could just pay $200 here or there for 6 months to cover the $1500.

Gabe left 4 times to speak to his boss (I did not catch his name) because I was adamant that I was not paying that. Gabe went behind my back without me giving him a definite answer on the $1500. He was in the wrong and I felt that I should not have paid that. At this point I was in tears because he had me feeling like I could not leave until I gave him a “Yes, I will pay it.” I was texting my husband throughout this whole ordeal. Finally my husband asked for Gabe to call him. Finally I told Gabe he needed to call my husband. When my husband was on the phone with Gabe I walked outside because I was starting to have an anxiety attack!

When I came back in I stood at the doorway where I could not be seen. I overheard Gabe telling my husband that legally I could not leave because I had no insurance on the new vehicle!!! When in fact I did! I signed the form because I HAD full coverage, AND I had already contacted my insurance company and gave them the new Lender information! I was hysterical. I had already drove the car home and everything! My husband then asked to speak to Gabe’s boss who came in. Gabe’s boss walked into something that he had no idea what the hell was going on! So the 4 times that Gabe left to "speak to his boss," where was he really going?

His boss was informed of the promissory agreement and that I was told I could not legally leave. The boss looked at Gabe and said "Gabe is this true?" And Gabe said yes. The boss looked at me and said that I could go home. I left hysterical and irate! I almost called the police and an attorney for this. This has been the worst car buying experience EVER! So moving on my husband got a call the next day stating that they redid the deal but we still needed to put $400 down. WHY? I am still upset that we still paid that. I don’t know why we had to pay that. Gabe made this mistake and Gabe did this to himself. I told them I was not going to put any money down at all and still ended up putting $400 down.

All of this happened August 31 to Sept 3rd. On Sept 21 I received a text from Gabe stating that my husband and I had to sign a form because my husband’s name was on the title to the old car. I refinanced that about a year or so ago so his name should not have been on the title or loan. I contacted my bank and turns out that when I refinanced it through the same bank, they did not remove my husband’s name. So... that tells me, the car should not have been sold to me in the first place without my husband being there to sign for it as well! Anyhow, I received yet another text from the salesman Russ ** stating "Hey Kym, when you get the survey from GM make sure you answer each question Satisfied and when I get that survey I'll fill you up with some gas." That to me is bribery.

I gave a very poor review when I got the survey from Country Chevrolet. And I have not received one from GM yet. When and IF I do get one, I will not lie and give any satisfied answers. I was very DISSATISFIED. I would not recommend anyone to go there to get a new vehicle. It takes $26.00 to fill my gas tank up and lying on this survey is not worth a free tank of gas! I felt that I was being taken advantage of because I am a woman who they must have thought I was stupid! My husband saved me from this. And how DARE Gabe ask me to get a personal loan or to borrow the money from family. That is NOT something that man should have asked! He did this! So if anything he should have paid for that or taken it out of his commission.

I do not trust anyone there. I will have my car taken somewhere else for work to be done to it. This should have been a very fun and exciting experience for me. Instead it was a complete freaking nightmare. Turns out I’m not the only one Gabe screwed over either. I work with a girl who bought a car from there a week prior to me and he cashed a started check that he was supposed to hold and he ended up overdrawing her account and the salesman paid the overdraft fees AND a tank of gas out of his own pocket! I sure hope something comes from this. I will however contact my attorney regarding this. Paying the $400 dollars is something that should not have come from us since GABE MADE THIS MISTAKE.

While inquiring the details of any restriction or documentation required on the day of the test drive we were asked to bring Driver License, Insurance, and the 2 current Pay Slips. I refused to bring the 2 current Pay Slips as it was not listed in the Terms and Conditions for 24hr Test drive. The dealership backtracked and said that it is only required when will buy the vehicle.

Here is my experience in chronological order of at the dealership. Arrived at the Dealership at 9:25am. The dealership had no record or record of schedules for the Test drive. A salesperson (SSG **) joined us and asked us to register at the desk. The receptionist informed that she is busy and we have to wait to get the driver license scanned.

We were told we can select any New Buick Enclave on the lot. The salesperson had no idea on Packages offered or if they have an AWD on their lot. They asked us to look at Stickers and check and select the vehicle available ourselves. He also informed us that he can't get an AWD Enclave since it’s not available with them contrary to confirmation over the email. The salesperson also informed us that we can return the vehicle on Monday since dealership will be closed on Friday and there is no limit on mileage.

While reception was still busy we were presented with a Legal Contract that we have agreed to buy the Car prerequisite on the Credit Check and Financial approval and indicating that while we have the car if we go over certain miles we have to pay the charge per mile. This contract seem to be the standard contract for someone who has bought the car and hasn't got financial approval instead of 24hr test drive. Dealership informed us that we must sign this document in order to Test drive the vehicle and there is no other contract. The salesperson have us work with the Manager who wrote a statement below that the contract is not binding on us purchasing the vehicle and that the Vehicle will be available with unlimited mileage on our insistence.

While we finally scanned out Driver license with reception the salesperson still insisted to make a copy of the driver’s license. It is already 10:15am while we were trying to acquire the car for the Test drive. We mentioned that we will be driving the car to Austin as per Terms and Condition of 24hr drive the Car is allowed to be driven within the State. The purpose for our 2-hour drive was to experience the Vehicle on how we intend to use it for our active lifetime and weekend travel. On hearing this the sales person went to GM and informed him of our intention. The GM made us wait for 20 minutes. We inquired the name of the GM from the salesperson while waiting for him to get back to us after a long wait. The Sales person refused to provide the name of the GM and asked us why we care about the name. That is very unprofessional of them thinking that we will file a complaint against them.

Finally GM (**) came out and told us "Sorry we can't offer the Vehicle for test drive" instead of informing us of any mileage restriction. On our query he told us that he has talked with GMC and the limit on the 24hr Test drive is 200 miles only. That is contrary to the Terms and Condition document oh Buick 24hr Test drive PDF posted online. (v) We were further informed by GM of the dealership that we can only have the car for 6 hours even if we comply with 200miles restrictions and have to bring back the car by 7:00pm before the dealership closes instead of the next day (Sunday) or Monday morning when the dealership reopens. While scheduling the 24hr Test drive 3 weeks ago no such restriction was mentioned to us.

We had enough and decided to leave the dealership The GM came out and said we can keep the car for 24hrs but the 200miles limit will apply. It was 11:15am and by this time it didn't even matter if they offered the 24hr test drive according to the condition listed in the Buick's published Terms and Condition document online as we were not comfortable with taking the car out of the lot and absolutely fearful of the prospect of buying the car from Buick and dealing with such Customer experience. It seems the dealership had no idea about the 24hr test drive Program and what are Terms & Conditions for it and how to treat the Customers in general.

I am extremely unhappy with Buick on not communicating the Program properly to their Dealerships and the Customer Service at their Dealership. Here are my pain points from this experience.

(a) I arranged and reconfirmed 3 weeks ahead and put aside all my commitments for the Long weekend to conduct the Test Drive that never happened.

(b) Dealership had no record of schedules and the Customer communication before the Schedule date about the Test Drive.

(c) Dealership didn't had the 24hr Test Drive Contract and Terms and Conditions form and used general sales Contract.

(d) Real Bad Customer Service at the dealership and they make me wait for 2 hours while they ran around trying to find things that should be in order on first place.

(e) Rude behaviour from GM and right away refusing the Test Drive without explaining and giving us the option of driving the vehicle for restricted miles and hours as per dealership understanding instead of the Terms and Conditions of 24Hr Test Drive program.

(f) Refusal of Sales Person to Provide General Manager name that I have to find out later from the reception.

I expect Buick to reimburse me for ruining my long weekend and the time and frustration in dealing with their dealership.

To this day, thinking about the way I was talked to and treated, brings me to tears. I work so hard for everything I have and feel I should have been treated with much more respect, but that didn't happen. I contacted GM for assistance, and my call was escalated. I spoke with someone who advised me the situation would definitely be handled and the staff at Clay Cooley Chevrolet would be reprimanded for their actions towards me. She also told me I could expect a phone call from Clay Cooley apologizing for the way I was treated... HA HA, that was a joke. Absolutely NOTHING happened! My vehicle has not been fixed, and my key is still getting stuck in the ignition. Went to Reliable Chevrolet in Richardson, TX and had my oil changed at least... got my car back and there are huge dirty, oily hand prints on my hood and my trunk. I am going to sell this vehicle that I once loved and was so excited about owning. I want no parts of Chevy or GM if this is what I have to look forward to.