General Motors Reviews

I guess times have changed. They didn't care to help me at all. All they could say was no and talk down to me and belittle me. I have owned GM cars almost all of my life and never experienced this lack of caring ever before. GM does not stand behind the products they make. They used to but not anymore. I will never purchase a GM car ever again because of this experience. They don't stand behind the design flaws anymore. GM has turned into a SCUM BAG company. They have very poor long term quality and they don't care. What a SCUM BAG company. Guess it's time to give the Germans a chance. Angela was my customer service agent's name. Avoid this HAG at all costs.

I left it at that, as I had a horrible experience dealing with the service manager on a separate issue but on the same day the truck got the recall done. After inquiring at another dealer I was told they weren't able to even look into it because GM already paid ** dealership to do the work. So a call to the 1800-customerscomelast folks at the customer care center really ties it all together as they now know I'm driving with a known defective airbag pretensioner. To add more to it, the district manager has put a me on a blacklist at what seems to be every dealer within 100 miles. So where to go for warranty on pile of crap??? SCUMBAGS.

As his daughter, I think this is awful without regard for the plight of senior citizens. I think this is nothing less than highway robbery and greed on the part of General Motors. Why are they leasing cars to 87 year olds anyway without a clause that addresses acute illness or inability to drive by virtue of a doctor's orders??? I believe General Motors should be ashamed of themselves for taking undue advantage of the elderly...but then again why should they care when the CEOs and CFOs responsible for making and executing leasing policy and procedures have been raking in money and reaping the benefits of million dollar bonuses forever... Bet you will not see one of them standing in a Walgreen's line choosing between medication, food or assisted living rent while simultaneously paying for a sold, leased vehicle they no longer own... Way to go General Motors. Rape the elderly all the way to the bank!

Now I have a bill in the thousands after shelling thousands out upfront first so I would be protected from incidences like this. My vehicle is a 2014 Chevy Cruze with 86K miles. I purchased it certified used with 8k miles. I have an extended GM warranty that covers up to 108K miles. Instead GM and the GM Extended Warranty Protection Plan denied my case. I am now seeking the attorney general. Also GM refused to give me my case number.

I have always been a Chevy man but this just makes no sense to me why they would not invest another $20-$30 to protect what the dealer said will cost me now at least $9500 for a new engine, which I totally disagree with because it's only ticking and may not need a new engine but for now and the next 4-5 yrs. I'll be paying very high payments on a yellow lemon yard ornament... this should be a recall. There's no excuse for this type of manufacturing, very disappointed in the brand I've bragged about for many years. If this is their best they can build for consumers, they should stop building cars. At this point, I can promise I will always tell people about the warning of the disrespect for consumer investment that GM does not care one damn bit about you after you purchase their product. Thank you, Rick... a very disappointed consumer.

GM says they can offer no assistance as the engine was not torn down. Dealer then offered a 10% discount on labor. The engine is still costing me $3,900 plus tax etc. I am appalled that GM is making me pay as this the car was regularly serviced. An engine should not fail at less than 66,000. Customer service has pretty much said suck it up. We will never purchase GM again. Four of our last 6 vehicles have been GM cars and I feel really stupid that we purchased a 2015 Chevy Equinox for our children's use last year.

This is a recall and since my truck happens to be in the 1% that are an actual problem it should be made a priority to be corrected and returned to me. It has been just about 14 days now without my truck and without a resolution date in sight. I feel helpless. I have tried contacting the GM Customer Assistance line and they have been of no use.

When I came in to pay for the truck November 2nd the price had increased over $2400.00 which Dennis Dillon stated GMC had actually taken off some cash back incentive on that particular VIN #... I asked for a meeting to speak with upper management which I could not get for a few days stating he had sent a text of the situation at hand... My salesman said it would not make a difference and the price was not going to adjust and basically either buy it or don't. They sell so many vehicles daily it won't matter what was signed and agreed upon previously because this is General Motors' doings and out of Dennis Dillon control.

I personally feel my wife and I were mislead and there is some dishonesty involved because when all the rebates were presented to me and my wife at the time of money collected and a signed purchase agreement to hold the truck, never was this hidden GMC rebate EVER discussed nor a factor in the pricing of the vehicle???? So I had GMC accessories installed on the truck before I picked it up and set up the way I wanted it and we still bought the truck!!! Figuring we would get some answers from the dealership later when we reached out or GMC on their survey report which I still have not received?!! It was a horrible experience especially being a Ford consumer switching to General Motors.

I have reached out to upper management at Dennis Dillon since the purchase trying to get an honest response to my concerns and I have yet to be contacted back after several attempts, even after filling out their survey they sent for my experience! I would like to see if there is ANYONE at General Motors that can explain this to me as being true or if Dennis Dillon was being dishonest throwing General Motors under the Rug as the bad guy to increase a sale. If not then why was this hidden rebate by General Motors never mentioned as a potential rebate I could lose come the first of November affecting the price change of the vehicle by over $2400.00? Had I known this I would have purchased the vehicle before November 1st because my salesman said he highly doubted the rebates to change.

Finance guy told me my payments. 417 month well I had a trade in on 3800 plus put down 5000 seemed high, so called the next day and the sales person "claimed" that the total of the car that I kept asking the amount included my trade in, Really! Bunch of **! Well when we went to the parking lot to look at the sticker sale, he didn't even know that I had a trade in or what it was, anyways ended up paying $3000 more than I thought. I feel like I was taken advantage of. I will never go back to Vic Canever in Fenton again! I know the deal that I got was average and almost just went somewhere else, but thought if I didn't purchase it then I would never get one (personal thing) anyways, love the car but can't enjoy until I get over this horrible experience! IT JUST SUCKS! THANKS VIC CANEVER IN Fenton!

When I expressed my disbelief that I had driven 5,000 miles on 1 quart of oil with no indication of any issues the dealership, Halladay Motors Cheyenne, Wyoming, said to bring the car in every 500 miles for the next few weeks and they would check the oil to be sure there were no other issues. At around week 5 the car was over a quart low and the check engine light had come back on. The dealership began an oil consumption test at this point. I had to bring my car in every 500 miles/tank of gas and they checked the oil and topped it off as needed and indicated what they had done on a chart. At the end of the test they had determined that the car had failed the test and that the solution was to replace the pistons. The dealer ordered the parts and arranged for a rental car so the work could be done. They indicated that this would be warranty work, no cost was mentioned when I dropped it off.

Later that day the dealer called me and said it was two days out of warranty the first time I brought it in and that the work would not be covered. Also, it would cost me about $2600 to get it fixed. I only own one car and I need it to drive to work etc. There is no public transportation available in my area. I really had no choice but to agree to have the work done and pay for it. I contacted GM Customer Service to ask if they would reconsider covering the issue since it was obvious that the issue pre-dated the warranty expiring. Also, it was within two days of the initial visit. I was told after I was passed around that there was a very good chance that that GM would reconsider and cover the issue, and that there were procedures in place that the dealership should have taken to make sure I was aware that the warranty had expired, but that there was a grace period and that cost assistance may be available. This was September 6, 2016.

I received a various voicemails indicating that I should call back and was never able to re-connect with anyone until today, September 22, 2016. I received a call telling me that GM and the dealer had decided that they would not be covering the issue or helping with the cost in any way. Last week the check engine light came on again and I had to have the timing solenoid replaced for another $200. Until now I had been very happy with GM products and a 30 year customer. I'm no longer going to be a customer of GM or Halladay Motors after the ridiculous amount of time and money I have spent that should not have been necessary.

I wrote the president of the dealership and she said sorry but would not do anything. My steering wheel has also worn away and I had to put a cover on it. Poor quality. I own a VW TDI which I will be trading in sometime in November. Today was a true test of your customer service. I planned on purchasing a ton crew cab truck to replace the VW. After this experience I do not plan on considering your dealership at this point. I also plan on taking my business elsewhere for service.

Leaving work the next day I found I had no low beam headlights and now no dash lights. Took it back to JohnBear where I was informed that both my low beam headlights had burnt out at the exact same time(?) and that had nothing to do with the recall(?). I've dealt with a service rep at Buick (Sheri) that I must apologize to for letting my frustration get the better of me. I was charged $373.40 for two installed low beam headlights(?). In my mind and 3 or 4 mechanics I have spoken with this is excessive and should have either been tied to the recall or the original work performed at the dealership. Yet no one is taking responsibility.

No one from O'Regans or GM would extend the warrant. There will never be another GM product in our driveway their attitude with customers is, "Oh well we can offer you $2500 off a brand new car." Ha they have to be kidding. After doing research and speaking with a couple of mechanics I find out GM knew they had injectors issues and timing chain issues which they are saying, "Oh we never heard of any issues regarding the injectors or timing chain." I have been in touch with the local media and Yvonne Colbert has sent me a recall which I am going to try one more time with GM to see if we can come to a resolve on this issue. I know they have 'a good will warranty'. Wish me luck!!!

I called gmc customer service 5 times and got nothing but the run around. I was disconnected and put on hold several times. Rep 1 was foreign, could not understand me. Rep 2 I was disconnected. Rep 3 wanted me to spell sensor three times, said he had never heard of that type of auto part. Rep 4 asked for my first name then put me on hold then rep 5 asked for my last name, then my address and I said 6867, only my house number then she asked me to spell it. So I said six eight six seven. Then she started to explain why I had to spell. I never got my whole address out she kept talking over me. The whole experience was like a comedy routine saturday night live. Smartest man movie.

I took my vehicle back to the dealer for service, they said it was operating within normal tolerances. I asked how that could be and how they came to that conclusion? I was told they hooked it up to monitors and compared it to another vehicle (same make and model) and they both gave the same results. After much discussion and me expressing my displeasure, I was told that there was a bulletin out from GM dated 6/23/2016 that tells the dealerships to not attempt to fix the issue any longer as they have changed tires, rotated tires, balanced tires and replaced rims with no success at eliminating the problem. The GM bulletin states that they are aware of the issue and trying to come up with a fix.

I called a customer service number (800-222-1020) and created a case number (**). I was told by the dealer that this would create a case and it would elevate until it was resolved. I was told by the complaint line that they would contact the dealer and get back to me with their findings within 48 hours. When they got back to me (approximately 51 hours later) I was told that the dealer had done everything they could and the case was closed.

I asked to speak with a higher level manager from the organization and was turned over to a senior consultant (Crystal). She reaffirmed that the case was resolved and that I could not speak to anyone else and have no other options. I attempted to call back to other times and speak with someone else, once I spoke with James who assured me that the case would be re-opened and Crystal would not be involved any longer. James also stated that Crystal should have let me speak to another consultant and what she did was wrong. In the end, the case went back to Crystal and she closed the case with no resolution.

Needless to say, I am a very dissatisfied GM customer (soon to be a former GM customer) and am finding it very hard to get in contact with anyone at GM and seems to care about the customer. $40,000.00 truck that vibrates, a company that knows they have a problem as they sent out a bulletin but does not want to speak to the customer about the issue. The sad thing is, I just want to know what they are doing to try and identify the issue and fix it.

Unfortunately, I will not own the truck much longer, will not buy GM products any longer and will lose money due to their poor customer service and lack of commitment to their customers. GM apparently doesn't need repeat customers. If by chance a GM Representative reads this, please contact me. I would love to discuss this issue and the extremely poor customer service representatives you have fielding your complaints at the 800 number above. I can say some of the representatives were trying to help. The senior rep should be in another line of work.

After spending more than a week in the dealership and them troubleshooting the issue - with the keys sticking in the ignition some days and with it coming out some days, with difficulty, the dealership diagnosed the issues with the lock cylinder being damaged and requiring replacement to a tune of nearly $400. GM and dealership basically said, "Tough luck - you're not covered by warranty."

About a week later I received a call from GM Customer Care to tell me that they had contacted my dealer and are waiting to hear back from them to see if they have a resolution. I would have thought that the dealer would have to contact GM to see if there is a resolution. A week later I received a call from GM Customer Care telling me that the dealer does not have a resolution for this problem so nothing will be done to fix the cracks. I then wrote this email to Mr. Dan Ammann, President of GM:

"I am reaching out to you because of a problem with my Denali. I have made several calls to customer service and they have no solution for my problem. The dashboard has cracked in three places... at the instrument panel and at the airbag panel on the passenger side. I would expect better quality on a top of the line GMC product. There are many articles on the internet concerning this problem and it appears that there are thousands of people having the same problem. I also see on the internet that GM has no plans to recall or provide any solution to the problem. As a loyal and long time GMC customer (This is my 4th Denali and 6th GM SUV), I expect more from GM. I found it interesting that GM Customer Service has to contact my dealer, Allen Tillery GMC in Hot Springs, AR, to find out if they have a solution to the problem. I would expect that GM would be the authority, not the dealer.

"This morning I received a call from GM customer service advising me that they have contacted my dealer and 'unfortunately, the dealer told them that they are not providing any solution for this issue'. This caused me to attempt to contact you directly. As President of GM I expect you to be the person in the know. If you are not aware of this problem, I want to make you aware of it, although, since a number of lawsuits have been filed, I would expect that you are very aware of the problem. My question for you is what is GM going to do about all of these cracking dashboards?

"I am currently looking at joining one of the existing Class Action Lawsuits against GM or filing my own lawsuit to get a resolution. If there is no resolution through my contact with you or through legal routes, I cannot, in good conscience, ever buy another GM product or support my local GM dealer by buying from them or using them for service. Please feel free to contact me with any questions. I look forward to your quick response."

Surprisingly, Mr. Ammann's email is blocked by GM's servers, so the email will never reach his eyes, unless someone at GM happens to see this review and gives it to him. The odds are about the same as winning Powerball of that happening. I also copied the email to my local dealer Allen Tillery GMC with no response. It is my opinion that GM has reached a size that they don't have to care about customers or more importantly, returning customers. It wasn't too many years ago that we, the people, were bailing them out. How quickly they forget. GM products will no longer be considered when I shop for my next vehicle.

I didn't get the extended warranty at 104,000 when I bought it because I was assured the car had NO major issues. GM WILL DO NOTHING although there are HUNDREDS of complaints online about the 2010 transmission failing. The dealer wants 4,000 to fix it. It will be returned and repo'd as I can't pay for it, and I can't fix it. Thanks GM. CAR is a lemon from the word GO!! As many people who have a failed transmission on this car, there should be a RECALL or another extd warranty. I will go back to a foreign car! I will never own a GM again.

I called GM and spoke with a Kathy. She pretty much told me that I should be grateful that they are helping me at all and I can either take the offer or leave it. And that I should discuss with my family the best choice for us as the consumer. Appalling customer service, when asked to speak to someone higher up she told me that she was pretty high up and the decision is already made. I will never buy another Chevy. Buyer beware!

The company policy seems to be to recommend service to unaware elderly people concerned for their car's care and then not to offer customer coupons on their website for a savings. The 2012 Buick is new with only 34,387 miles and the service attendant sold automatic transmission fluid replacement, brake fluid replacement, induction service repair work and tire rotation on 3/31/2016 that when only an oil change was needed. The service attendant did not offer the customer coupons for free tire rotation with purchase of oil, $10 off cabin filter or the spend and save offer for the service performed for $75.

Since I help manage my mother with her monthly bills and when I learned of a motor oil and filter charge of $657.06 I was beside myself and went to confront the Service Manager for taking advantage of an elderly lady just needing an oil and filter change. We discussed that the replacement of automatic transmission fluid, brake fluid and induction service was not required and my mom was misled into purchasing these services for a 34k mile car. The service manager affirmed she would be refunded with a check of $189.86 plus a free oil change. My expectation was to be credited $486.76 for work not required for misleading an elderly lady on service. At this time we have not received credit to resolve this issue and expect $486.76.

I know many Malibu owners who have same troubles with their vehicles, but they really get upset from the dealer and from products that come through GM. They don't want to waste their time within leader border or waiting a weak respond from GM. This lead customer to do service in other service centers that can be trusted more than GM service centers and more cheaper.

For my personal issue, I went to the main service center for Chevrolet to do normal service and a check for engine light is on. Staff told me that they rectified the error. After about 50 km only, Engine light came back again, and then I took the vehicle to another service branch that belongs to GM/Dealer. Technician remove intake camshaft sensor on Engine, cleaned it by spray and air, and then put it back again. We went for road test to confirm that issue has gone. At that time no engine light comes on. After two hours Engine Light came back again. At this moment Dealer ask me to pay for checking and repairing. Where is the hell of warranty? It went immediately after the Gauge turns 100000 km (strategy of stealing customer money).

I went to check the noise that comes from the wheels while driving. After road test and changing tire positions, they (dealer workshop) accuse the type of tires as it is the source of the noise. I checked my Malibu on my own. The Tech. informed me that the noise comes from the bearing that in long time the noise will increase and it will be necessary replaced by a new one. Surely, that result comes after several tests. I checked my Malibu on my own with electrician and he found that it has shortage in current in which causing flickering in lights and some movement issue. Light flickering is an issue that couldn't be solved by GM dealers. I'll be happy if this message will be forwarded to the Regional Director of General Motors. Where I can find the truth and who is responsible about such trouble?

This is a customer has Chevrolet Malibu LTZ 2012. I got several troubles in different times. First I faced trouble in the A/C and it is solved. Recently it shows bad performance so I need to restart the engine. Then I found trouble in the touch button of the screen, and after complaint the dealer replaced the whole unit. After some time I notice that the vehicle has slow respond when I press on the accelerator to take off again if I reduce speed or if I want to increase it. The other problem is the flickering in the cabin lights that can be distinguished well and it can indicate that there is another problem in the vehicle, and unfortunately the dealer or GM couldn't solve this issue from long time.

Last situation that I face with such model is that the engine shut off suddenly after it vibrate in strange way and the light of the check engine is turn on. After starting engine again there is a huge consumption of fuel and the smell of fuel is too much. I would like from you to give me the good way to solve such troubles. I was with contact with the GM to solve this troubles but I didn't get the suitable solutions that eliminate the whole problems.

Troubles in list: Engine shut off suddenly on the road without any previous announcement. Slow respond from accelerator when need to speed up. Flickering in lights. Delay in the displayed timing. A/C components make noise and not cooling efficiently. Front Pumper in not fixed properly, so it starts tears slowly. Noise comes from bearing, and it increases with time. Dealer is not qualified to handle such products. Expensive spare parts. RECOMMENDATION: It is advised not buy GM products. If you buy a new product (car) means that you want to get relax with using it for at least 5 years without complaining or repairing. But with GM products, you will lose your time and money and nobody form GM will consider or respect that. I think it is time to let all people know about the fact of GM.

My Truck was towed from their location to a Auto Center where I had an auto expert look at my Truck. He stated they destroyed my engine. I ask him if he would sign a affidavit. He did. Stating that this dealership destroyed my engine and did other damage. I have a GM case number. My guy has all the affidavits to question anyone about this issues. I have spoken to him once in three weeks. Emailed and scanned and Faxed documents and instruments. No answer, no help... keep waiting... keep waiting... rent a car $800 a month plus keeping truck payment current is killing us. Can't last much longer. Single dad need help...

Googling how much a repair like this costs and I was terrified... thousands of dollars. Either way, it had to be done because that is my only form of transportation. After a couple different mechanics looking at it, we settled on a mechanic in our town that specializes in transmissions. Got it fixed and it was a little over $3000. Not sure what possessed me to log in to the General Motors website, but I decided to just to see if there was anything out there as far as the transmissions on these particular cars. I had been reading up online and apparently transmission issues are very common in the model I have.

After I entered my VIN, I saw that my Powertrain had NOT been expired as of the day I called for an appointment. It actually still had a full 24 hours on it! Cutting it close, but nonetheless! Either the service rep LIED because they were busy and he didn't want to deal with me or he just couldn't read a calendar. Either way, I have been screwed by GM and Paul Masse Chevrolet in East Providence, Rhode Island. Have been battling with GM Customer Service and all they can tell me is that dealerships are privately owned and they would like to offer me a year of SiriusXM or OnStar for my troubles. I'm not giving up... The rep I spoke to was so slow to respond to me. Every time she said she would call the next day, and 2-3 days later she'd finally call to say 'she was still working on it and trying to talk to the dealership'. So basically I had to pay for their error, and they won't claim responsibility for their employees. It is disgusting.

After explaining my situation with the first customer service rep, she said that there was an extended warranty for the problem and that I was outside of the coverage period. But, she continued, "if you get go to a GM dealer and get it properly diagnosed we will still be able to help you out". I responded, "you can still do something even though the warranty is out of date?" She responded, "yes, just call back after you have been to the dealership and have the paperwork." I told her, "I can fix the problem myself if there is not going to be any coverage." She replied to get the truck diagnosed by GM and call back.

So I went to the dealership and had it properly diagnosed as the problem, and had it fixed to a rate of almost $400. So then I called customer service back and got a different rep, who pulled up my file. She happened to be a tier 2 rep. She reviewed my file for a few minutes while putting me on hold, then came back and said," I'm sorry but there is nothing we can do for you." I asked her to pull up the conversation that I had with the first rep, and she said that the first rep had given me improper information. I said "that's great" because that improper info cost me $400 instead of maybe $150 if I fix it myself. After battling back and forth with several managers over this they said as far as they are concerned that this was a "she said-he said" problem and they were not going to accept any fault. They said they could not find the original conversation transcripts.

My family has been buying GM vehicles since 1974. Having spent 100's of thousands of dollars at their dealerships and they have no problem losing my business because one of their reps screwed up and they don't have the balls to put the customer first. Goodbye GM. You will never find me at one of your dealerships again. You've lost one more loyal customer!!!

We requested a new truck. No, have to go through the warranty channels. We have this truck 3 Days! It died with less than 500 miles on it. They have had the truck now for 12 days. No answers on when the truck will be fixed. The dealership with the truck doesn't sound like they know how to fix it. GM gives a different answer each time we call and get a different person. Asked for higher up, get nowhere. Worse customer service ever!!

Then in February 2016 I started having issues with it starting so we thought it was just a battery so I spent $135 on a new battery. Well a week later the car wouldn't start in my driveway. We couldn't get it started so we had to have it towed at our own expense ($75) even though our extended warranty has AAA. Come to find out the starter was cracked so they replaced that under my extended warranty. Well come to find out you still have a $100 deductible on a warranty after you spend $2000 on it. Ridiculous if you ask me. Well a week and half later I went out to start the car for work and it was dead, wouldn't start. That night my boyfriend managed to get it started so we didn't have to have it towed. Come to find out there was a negative grounding cable that was bad that we had to have replaced.

Well that same day I got the car back I got stranded at our local supermarket because my car wouldn't start. So now as we speak I still don't have my vehicle. I have called GM on several occasions starting with the problems last year and now called several times this year with the starting problems. No one returns phone calls or emails and they don't seem as if they want to be helpful.

I work full-time, got to college part-time for my bachelor's degree and have a 2-year-old daughter at home. Why should I feel like I am going to get stranded every time I want to go somewhere. Living in NYS you never know what the weather is going to be. What if I got stranded with my daughter and it was freezing cold outside. All I want is a resolution with this car but the dealership nor GM seems to want to help. It's ridiculous that you pay that kind of money for a car and have these issues not even 2 years into owning it.

This is my first GM vehicle I have ever bought and I will NEVER purchase another. I have also drive Toyota's, Subaru's and I even drove a Mazda and even though they were all used I never had any issues like this. So here is a good idea GM maybe you need to start supporting your customers a little better and maybe your business wouldn't be going to **.

So now it's late December and I live in southern Illinois on the mississippi river where the bad floods hit and had to evacuate and put even more miles on my truck while waiting for this part... So now I call to complain about why this part has taken so long and why I had to pay for the issue that was caused by the missing part... So while telling this to the customer service rep she told me not to complain because her mom had stage 4 cancer. I wish I was making this up!!! In the meantime Gm offers me $100 to go away. What a joke after they took millions from taxpayers to keep the doors open they treat me like a dog!!!

I am at a loss how a company can have know about these issues for years then when knowing that most of these 2009 vehicles are probably past the mileage warranties they extend warranties to prevent a recall. As of right now my 2009 Chevy Traverse is now a $32,000 paperweight. The catastrophic break down of the timing chain has happened. Looking for some remedy for a mutual satisfaction my auto technician has told me that with all the issues that motor has (which GM has been aware of for sometime now) it is not worth putting that kind of money and work into it and suggests a used motor as the more reasonable remedy.

The dealership will fix an employee's vehicle with fast action but a customer has to beg and plead. Paying $48,000 dollars for a vehicle that is no fun to drive is poor and unacceptable. They are not even honoring their warranty by fixing the Lemon. My question is why does the customer have to be lied to at all phases of conversation and just fix it.

After some 30 phone calls Mary sr#** never returned my call nor did she contact the dealer. So I called and spoke to someone else who told me that gmc was not going to help me and that I could not escalate the problem any further. I drive my kids around in this car and due to the safety issue I have no choice but to get the repair completed at more than $400 cost. I think the service is the worst part of the whole thing. I will be sure to tell everyone I know not to buy from gm, they do not care about their customers at all. My next car will be a Honda.

Called Victory Chevy in Ft. Myers, FL for warranty: "No you need to call GM at **" This was a joke. Was told it is my intake gasket. I have been building same products, same parts for 25 plus years. Said needed to pull intake and take photos of intake gasket on motor. Pulled intake, no oil in intake runners, gasket perfect so I pulled heads, oil on top of #s 3-5 and 7. Piston #7 the worst, so pulled piston meat on, piston between ring lands, broke out 3 inch piece. This has happened on two of the last 4 motors.

We now use only Dart Motors, no more problems. Other problems to watch for, rings hammered into cylinder, no bolts in cam timing, gear lifters come apart. 100 hrs. no impeller in water pump or impeller spins on shaft. This is poor quality control. Have now learned what GMC stands for: General Mexican Crap. Good bye Chevy!!! Captain Mitch.

Front discs needed replaced because they put in soft metal for the brake discs. Driving down the road, the car was fine, get to a red light and the car start sputtering and jumping and acting like it was going to die. Take it in and the dealership tells me that the codes state that they have to replace all the cam shaft sensors in the car since they have no way to diagnose which one is going bad and it was going to cost me 600 to do the work with 4 hours labor. Went online and lo and behold there is a video on just this issue and how to fix it. I bought the parts for $152.00 and 20 minutes under the hood closed it and started my car, Voila fixed.

Why was it 600 dollars to fix with 4 hours labor when a peon like me can do it in 20 minutes. I can tell you why GM has to pay for the RECALLS somehow. I then one day went out to my car started it up and heard a loud bang and then the front end started jumping up and down. The cooling fan came on when I turned on the AC and broke a blade off. Again the dealership wanted almost 500.00 dollars to replace. Went to the trusted internet and there is the repair on video. Bought the cooling fan for 70 bucks and 1 hour of my time later, I had the old one out and new one in. The power window switches have gone out. The speakers on the radio come in and out whenever they want to work. Next thing that went out on, the car the Fuel Lines. Drove home and smelled gas, kept smelling it off and on for several weeks before it finally became evident that it was happening as it was running down my carport and eating the paint off the drive.

I told the dealership and guess what? DING DING DING, 780 dollars to repair, not trusting myself with this repair. I contacted my mechanic that quoted me 360 dollars to fix and told me "yep, just had another one of those cars in here for the same thing with the same car." He stated that Chevrolet is aware of this and has put out a bulletin on it. Really, you have these cars going down the road as a potential fireball and all you do is put out a bulletin. Just got the car back from GM last night with a repair bill of 1,707 dollars. The car on Saturday 12/12/15 started off with the ESC (Electronic Stability Control) light went off and the front end started groaning and vibrating, I got the car off the highway and shut it off, waited about 15 minutes and started it back up. No Light on so I decided I need to turn around and go home. The check engine light came on and the car lost power and at 60 going down the highway, was running at 5 thousand RPM.

I finally limped into the driveway and do research and there are THOUSANDS of these complaints. I take it to GM Dealership with the codes that it was throwing. They call me later that day. The transmission solenoids had gone out and that the wiring harness inside the transmission had start a small leak inside it which most likely was the reason it shorted out the solenoids again. This took them dropping the transmission out of the car and replacing all this. Disgusting, absolutely disgusting the way GM is, they do not care about you or that car you bought. You are a sucker when you buy their product. Now we have not even touched the recalls. This car has gone through 3 ignition switches and a Power Steering motor and an Air Bag recall (not Takata related) they just exploded on their own.

I have filed complaint after complaint after complaint to GM to only have them ignored for 2 years. What got them jumping was a complaint to The Better Business Bureau. I spoke to Mary at GM Disputes and took them 4 days to decide that they wanted to give me $1,500 dollar Gift Cert for a New GM Car she called it a "Customer Loyalty Certificate". Told her that was very unacceptable that there was no Customer Loyalty when GM Shows no loyalty to their customers. I will see what I can do by contacting a lawyer. This car is the WORST thing to come from Detroit and that is to include the Studabaker because I'm sure as ** would take a Studebaker over this car.

Today 11/16/15 I called GM customer service and spoke to a unprofessional representative named Alicia. She denied to transfer me a supervisor stating the supervisor was not available since she was at lunch time. After arguing for another 8 minutes she place me on hold for over 10 minutes until the supervisor answered. Supervisor said there was nothing else to do. I asked her if there was somebody else I could talk to and she said NO, I asked her if there was another department I could place a complain, and she said NO. Supervisor said since my warranty expired there was nothing else she could do. I'm only asking for help, I bought my truck in good faith and I'm only asking to GM to provide help to a loyal customer.

When we finally sat down to sign the contract I pointed out that they made a mistake and had the truck down as a personal loan not a business. They in turn said that was my fault, even though in my file they had copies that they made of all my incorporation papers. For financing, the manager had me sign 3 different contracts for this truck at 3 different rates. He said because he wasn't sure which rate he could get. I have been driving this truck for 2 months now and I’m on the second set of temp plates because the dealer said they aren't sure what’s going on with the financing.

Needless to say, I haven't even gotten a copy of the contract. They said they felt bad and gave me side steps and floor mats that were about $1000 worth. Then on the last visit to see what the holdup was on the plates. They had me sign a business rebate for $1000 thinking I was getting money back they assured me no, that would be going towards the steps and mats. Tomorrow I will be going back to the dealer because now they informed me that my payment is late, on a loan I didn't know they secured. What I do know is that every time I go to Mahwah GMC it costs me $. And this will be my last GM product. It’s a shame because I do like the truck but can’t deal with the snakes! I think GM really needs to take a closer look at who they let represent their product.

The service manager took me over to some replacement wheels and rims that he would change out on my truck, but of course that never worked even though he said it was cheaper than replacing my wheels. I can buy them on line for $185 each and that was too expensive. Next thing I knew the service manager closed out my complaint. So I went and started a new complaint. They called me days later and offered me $1000 they said, "do you need running boards, bug shield, topper?" I said, “Just replace my 4 wheels $740”, but would not do that or give me the money to buy them.

After I regained my composure I noticed the car's info unit was displaying a message stating "Reduced Engine Power". It started again with no issues but the same message would come back after clearing it from the info unit. I didn't have my cell phone with me and because I wasn't too far from home when this happened I put my hazards on and I creeped the rest of the way home. On the way it died a few more times and two of those times were when trying to make right turns which resulted in my making very wide turns and again crossing into the oncoming lane.

After getting home I called the dealer and spoke to my service rep so he knew what had happened. I then had it towed to the dealers where they charged me $370 for work which consisted of replacing the gas pedal sensor because they said there was a history of diagnostic codes but after clearing them they took it for a test drive and the only code that came up was for the gas pedal sensor. Because of previous issues with my car and dealing with GM I had a complimentary oil, lube and 81 point inspection which I hadn't used yet so I asked them to perform the inspection after fixing the gas pedal sensor. The inspection showed everything passed except for 2 tires which had worn tread.

I paid for all the repairs the afternoon of Thursday September 4th with the intention of picking the car up later that day when the dealership would be closed. That same night my daughter drove me to go pick up my car. As soon as I started the car I knew the gas pedal felt weird and that it didn't have the same response as it had prior to the repairs. I drove it around the dealer's parking lot for a bit and even got my daughter to try driving it to see if she noticed the lack of response. Because she has only ever driven smaller cars she didn't think the lack of response was an issue. Luckily my daughter had driven me there and stayed with me because the car died once again without warning while attempting to drive home. After bringing the car back to the dealership it died 3 more times while it was idling and I was filling out the envelope for the dealerships key drop off.

Friday September 5th I spoke to the service rep and waited to hear back from him. Late Friday he called to say that they had not been able to reproduce the problem and there was no diagnostic codes showing up so he asked to keep the car over the weekend in order to continue checking it out the following Monday. The early morning of Monday September 8th the service rep called to say that they believed the issue is the engine computer control module and that it would be another $560 on top of the $370 I just paid a couple days earlier for the same problem. He also informed me the part would take a week to be delivered so my car is sitting in the dealer's lot right now.

My problem now is that after coming close to getting killed or possibly killing somebody else and then being told the car is fixed and everything passes the inspection only to find out after I drive it off the lot that the problem still exists and once again somebody could have been killed or hurt if I had not been extra careful. How can I honestly pay for the next round of repairs and then get into this car and not be afraid that it could possibly happen again because they are just guessing and if the first fix didn't work well then let's try this next!

I searched online and found a number of other people who owned 2005 Grand Prix GT's who experienced the exact same problem and after numerous failed attempts to have the problem fixed and spending hundreds of dollars visit after visit the problem still existed and they were forced to sell or trade the car in for another one because the warranty had already run out on all of their cars (two people I chatted with said they sold their cars "as is" and then prayed for the new owners).

I called GM directly, this wasn't the first time I called related to my current Grand Prix. Before I had a chance to say anything to the GM rep about what I was called for she asked for my VIN and then informed me that my car was now listed in the group of cars being recalled for the infamous GM ignition problem and she then informed me of what to expect and until I get my appointment to bring the car in to be fixed I should remove anything I have on the keyring to lessen the chance of my car turning off while driving.

I then informed her that I was having a problem which resulted in the engine dying and the same loss of control as what was experienced by people who had the sad misfortune of losing their lives because they lost control of their cars because of the ignition turning the car off... However I made it very clear to her that my problem was not related to the ignition. She said she would look into it and called me back the next day to say she spoke to the service rep and everything that was done has been necessary and she is sure the car will be ok after they get the new part and have completed the work.

After stressing the fact that I no longer feel safe driving that car and I would never allow my kids to drive it she basically explained that because of the year of the car and regardless of the low mileage it has been driven there is nothing really she could do except make a note of it on my file and if I ever wanted to trade it in or purchase a new car they could give me a discount but she couldn't have any way of saying how much it would be worth. Now I have a car with just over 53,000 KM's on it that I believe could kill me or somebody at any time.

After the second time I took the vehicle in for repair it continued to have the same problems. This is when I was informed of the need for a software update and that I had to wait for over an entire month for this. Now keep in mind this is a brand new vehicle. I contacted GM's executive office to request a repurchase from GM - this was on 10/01/15. On the same day I went down to pick up my vehicle from the dealer and spoke to the Service Manager and informed him what I wanted done. It is now 10/19/15 and GM has not returned any of my calls, every time I call and ask to speak to my assigned senior adviser Angel, she is not available. I have left her multiple messages and no response from her. Has anyone else had this type of problem? Why would GM sell a malfunctioning vehicle and then avoid customers when they want answers.

I dealt with Gabe **. He again asked if I was putting anything down. I told him no. He asked if I could put at least $1500 down. I again, said no that I couldn't. He said "why don't we do a 7-day promissory agreement. If you have the $1500 within 7 days great, if not we can void this and do another contract.” I said that was fine, still standing firm to my "no.” I signed contracts and the transferring of Insurance. I had full coverage on my Equinox so I drove off the lot with Full Coverage on my 2015 Cruze. The next day I got a text from Russ ** that stated I needed to come back by the dealership that they worked up a better deal for me.

Happy and Excited, I went there. I met with Gabe ** again and he stated that he pulled the deal with the Lender and found a second lender that gave me a better rate. I said “oh, that’s great!” I brought up that I needed to sign a new contract because I wasn't going to be able to come up with the $1500. Then Gabe stopped... He said that he was going to have to talk to his boss because he put down for the new lender that I WAS putting the $1500 down. Gabe asked me if I could get a personal loan for $1500, he asked me if I could borrow the money from my family, and he also asked if I could just pay $200 here or there for 6 months to cover the $1500.

Gabe left 4 times to speak to his boss (I did not catch his name) because I was adamant that I was not paying that. Gabe went behind my back without me giving him a definite answer on the $1500. He was in the wrong and I felt that I should not have paid that. At this point I was in tears because he had me feeling like I could not leave until I gave him a “Yes, I will pay it.” I was texting my husband throughout this whole ordeal. Finally my husband asked for Gabe to call him. Finally I told Gabe he needed to call my husband. When my husband was on the phone with Gabe I walked outside because I was starting to have an anxiety attack!

When I came back in I stood at the doorway where I could not be seen. I overheard Gabe telling my husband that legally I could not leave because I had no insurance on the new vehicle!!! When in fact I did! I signed the form because I HAD full coverage, AND I had already contacted my insurance company and gave them the new Lender information! I was hysterical. I had already drove the car home and everything! My husband then asked to speak to Gabe’s boss who came in. Gabe’s boss walked into something that he had no idea what the hell was going on! So the 4 times that Gabe left to "speak to his boss," where was he really going?

His boss was informed of the promissory agreement and that I was told I could not legally leave. The boss looked at Gabe and said "Gabe is this true?" And Gabe said yes. The boss looked at me and said that I could go home. I left hysterical and irate! I almost called the police and an attorney for this. This has been the worst car buying experience EVER! So moving on my husband got a call the next day stating that they redid the deal but we still needed to put $400 down. WHY? I am still upset that we still paid that. I don’t know why we had to pay that. Gabe made this mistake and Gabe did this to himself. I told them I was not going to put any money down at all and still ended up putting $400 down.

All of this happened August 31 to Sept 3rd. On Sept 21 I received a text from Gabe stating that my husband and I had to sign a form because my husband’s name was on the title to the old car. I refinanced that about a year or so ago so his name should not have been on the title or loan. I contacted my bank and turns out that when I refinanced it through the same bank, they did not remove my husband’s name. So... that tells me, the car should not have been sold to me in the first place without my husband being there to sign for it as well! Anyhow, I received yet another text from the salesman Russ ** stating "Hey Kym, when you get the survey from GM make sure you answer each question Satisfied and when I get that survey I'll fill you up with some gas." That to me is bribery.

I gave a very poor review when I got the survey from Country Chevrolet. And I have not received one from GM yet. When and IF I do get one, I will not lie and give any satisfied answers. I was very DISSATISFIED. I would not recommend anyone to go there to get a new vehicle. It takes $26.00 to fill my gas tank up and lying on this survey is not worth a free tank of gas! I felt that I was being taken advantage of because I am a woman who they must have thought I was stupid! My husband saved me from this. And how DARE Gabe ask me to get a personal loan or to borrow the money from family. That is NOT something that man should have asked! He did this! So if anything he should have paid for that or taken it out of his commission.

I do not trust anyone there. I will have my car taken somewhere else for work to be done to it. This should have been a very fun and exciting experience for me. Instead it was a complete freaking nightmare. Turns out I’m not the only one Gabe screwed over either. I work with a girl who bought a car from there a week prior to me and he cashed a started check that he was supposed to hold and he ended up overdrawing her account and the salesman paid the overdraft fees AND a tank of gas out of his own pocket! I sure hope something comes from this. I will however contact my attorney regarding this. Paying the $400 dollars is something that should not have come from us since GABE MADE THIS MISTAKE.

While inquiring the details of any restriction or documentation required on the day of the test drive we were asked to bring Driver License, Insurance, and the 2 current Pay Slips. I refused to bring the 2 current Pay Slips as it was not listed in the Terms and Conditions for 24hr Test drive. The dealership backtracked and said that it is only required when will buy the vehicle.

Here is my experience in chronological order of at the dealership. Arrived at the Dealership at 9:25am. The dealership had no record or record of schedules for the Test drive. A salesperson (SSG **) joined us and asked us to register at the desk. The receptionist informed that she is busy and we have to wait to get the driver license scanned.

We were told we can select any New Buick Enclave on the lot. The salesperson had no idea on Packages offered or if they have an AWD on their lot. They asked us to look at Stickers and check and select the vehicle available ourselves. He also informed us that he can't get an AWD Enclave since it’s not available with them contrary to confirmation over the email. The salesperson also informed us that we can return the vehicle on Monday since dealership will be closed on Friday and there is no limit on mileage.

While reception was still busy we were presented with a Legal Contract that we have agreed to buy the Car prerequisite on the Credit Check and Financial approval and indicating that while we have the car if we go over certain miles we have to pay the charge per mile. This contract seem to be the standard contract for someone who has bought the car and hasn't got financial approval instead of 24hr test drive. Dealership informed us that we must sign this document in order to Test drive the vehicle and there is no other contract. The salesperson have us work with the Manager who wrote a statement below that the contract is not binding on us purchasing the vehicle and that the Vehicle will be available with unlimited mileage on our insistence.

While we finally scanned out Driver license with reception the salesperson still insisted to make a copy of the driver’s license. It is already 10:15am while we were trying to acquire the car for the Test drive. We mentioned that we will be driving the car to Austin as per Terms and Condition of 24hr drive the Car is allowed to be driven within the State. The purpose for our 2-hour drive was to experience the Vehicle on how we intend to use it for our active lifetime and weekend travel. On hearing this the sales person went to GM and informed him of our intention. The GM made us wait for 20 minutes. We inquired the name of the GM from the salesperson while waiting for him to get back to us after a long wait. The Sales person refused to provide the name of the GM and asked us why we care about the name. That is very unprofessional of them thinking that we will file a complaint against them.

Finally GM (**) came out and told us "Sorry we can't offer the Vehicle for test drive" instead of informing us of any mileage restriction. On our query he told us that he has talked with GMC and the limit on the 24hr Test drive is 200 miles only. That is contrary to the Terms and Condition document oh Buick 24hr Test drive PDF posted online. (v) We were further informed by GM of the dealership that we can only have the car for 6 hours even if we comply with 200miles restrictions and have to bring back the car by 7:00pm before the dealership closes instead of the next day (Sunday) or Monday morning when the dealership reopens. While scheduling the 24hr Test drive 3 weeks ago no such restriction was mentioned to us.

We had enough and decided to leave the dealership The GM came out and said we can keep the car for 24hrs but the 200miles limit will apply. It was 11:15am and by this time it didn't even matter if they offered the 24hr test drive according to the condition listed in the Buick's published Terms and Condition document online as we were not comfortable with taking the car out of the lot and absolutely fearful of the prospect of buying the car from Buick and dealing with such Customer experience. It seems the dealership had no idea about the 24hr test drive Program and what are Terms & Conditions for it and how to treat the Customers in general.

I am extremely unhappy with Buick on not communicating the Program properly to their Dealerships and the Customer Service at their Dealership. Here are my pain points from this experience.

(a) I arranged and reconfirmed 3 weeks ahead and put aside all my commitments for the Long weekend to conduct the Test Drive that never happened.

(b) Dealership had no record of schedules and the Customer communication before the Schedule date about the Test Drive.

(c) Dealership didn't had the 24hr Test Drive Contract and Terms and Conditions form and used general sales Contract.

(d) Real Bad Customer Service at the dealership and they make me wait for 2 hours while they ran around trying to find things that should be in order on first place.

(e) Rude behaviour from GM and right away refusing the Test Drive without explaining and giving us the option of driving the vehicle for restricted miles and hours as per dealership understanding instead of the Terms and Conditions of 24Hr Test Drive program.

(f) Refusal of Sales Person to Provide General Manager name that I have to find out later from the reception.

I expect Buick to reimburse me for ruining my long weekend and the time and frustration in dealing with their dealership.

To this day, thinking about the way I was talked to and treated, brings me to tears. I work so hard for everything I have and feel I should have been treated with much more respect, but that didn't happen. I contacted GM for assistance, and my call was escalated. I spoke with someone who advised me the situation would definitely be handled and the staff at Clay Cooley Chevrolet would be reprimanded for their actions towards me. She also told me I could expect a phone call from Clay Cooley apologizing for the way I was treated... HA HA, that was a joke. Absolutely NOTHING happened! My vehicle has not been fixed, and my key is still getting stuck in the ignition. Went to Reliable Chevrolet in Richardson, TX and had my oil changed at least... got my car back and there are huge dirty, oily hand prints on my hood and my trunk. I am going to sell this vehicle that I once loved and was so excited about owning. I want no parts of Chevy or GM if this is what I have to look forward to.

Was contacted by GM the following day to be told that GM would not be covering anything because I was said to be bad mouthing GM by saying there was a problem with the car they made. How is stating that GM sold me a car that has been nothing but problems bad mouthing anyone. I was stating facts. I bought a new car to avoid these problems and got more than I could have imagined. GM you should take more concern in your customer satisfaction. At this point in time if I could I would trade in this car and never purchase a GM product again. Your company has done nothing to take care of my concerns or problems. All that has been done is a personal attack on me as a customer with your claims of bad mouthing. So now customers cannot speak negative of a product for fear of your company deciding to not help them. I will tell everyone I know what terrible service I received from GM.

This last time, truck stalled turning into a parking spot and the cruise control disengaged for no reason while I was doing 75 mph. This is dangerous and a major safety issue. It is now at the dealership and still have not been able to replicate the issue or come up with a solution. GM has been notified. The district manager (David **) has been involved. Have been told by many people at the dealership that they would call me back. No return calls. I have had to call them for answers. They are refusing to do anything extra besides wasting my time having make numerous trips to the dealership for repairs. They cannot perform along with major safety issues with the truck. On top of that, having to take time away from my work to do this. Extremely poor customer service on their part. Will not deal with them again once the lease is over. Handing in the keys and walking away never to return!!

GM in their infinite wisdom agreed and refused to change them. Managers looking at the mirrors have said off the record that it is definitely a flaw, but I guess in this experience it will be up to us to solve it. Other items which were not on the warranty. Replace the brake disk and the pads at 30,000 KM (As a former Rally racer this is absurd). The air conditioning works poorly to say the least, even I had to pay to change to replace all the filters. There is a power surge from the gearbox at gear change - still unresolved but "we are out of warranty".

I worked at GM and this is something I never saw from a quality perspective. I am also a second generation GM owner as my father lived and breathed GM and owned GM cars for approximately fifty years. At this point Big Brother and its profits have lost a customer and I will never consider a GM product again. I can assure you I will expound my experiences to prospective buyers as well. I have never favored "Lemon Laws" but I now realise that they have a place and are needed to protect customers. Thank you for reading.

Started a case with GM to get the car bought back because it's obviously a lemon. No longer have the light on, but now the car idles rough and shifts terrible. GM will not allow the dealership to work on the car unless there is a code on their computer when they hook it up. It's not throwing any codes and no lights on the dash, so we wait. This is absurd! I have talked to a senior rep at GM several times, and she said we have to go through this and they will probably not ever buy it back. Not happy and never buying Chevy again!

I am trying to get in contact with the sale manager at Crown Cadillac in Watchung NJ. As I will guess they would want me to take the vehicle to New Jersey to turn in, not sure what difference it would make. As stated the car isn't safe for my family, myself and possibly causing a crash on the road. After a week, they reached back to me, stating there is nothing they can or will do for me and have a nice day. Customer service for a loyal buyer, I think not. I will never purchase and/or lease a Cadillac vehicle again.

5/12/15 Tuesday, leased a brand new 2015 Chevy Equinox from Victor Chevrolet. Odometer reads 118. 5/17 Saturday, day 5, radio/Bluetooth went dead. Pushed all buttons, one of them reset radio. Bluetooth dead until I shut off car. Went in house, came back out and started car. Bluetooth worked. Hoping it was a one time deal. 5/21 Thursday a.m, on my way to work audio went dead, screen still lit. Went into Walmart, came out, started car, screen was dead. Bluetooth dead. Sent Kevin (my wonderful salesman who promised me before buying this lemon that he always takes care of his customers. What he meant by that has yet to been determined) an e-mail stating that I was having trouble with the radio/Bluetooth and needed it replaced with a functioning one. After all, it is brand new and under warranty!

5/21 p.m., I spoke with Kevin and told him I would drop it off after I got out of work that day. After work that day, I had a friend follow me to Victor Chevrolet to drop off the car. I met "Bill" in "Service". He told me he would call me when the car was fixed. I was surprised when Bill called me in less than an hour, telling me it was fixed. So my friend drove me back out to pick up my brand new "repaired" 2015 Equinox. When I got there to pick it up, Bill explained to me that the radio/Bluetooth system had what he called a "glitch" in it. GM was aware of the "glitch" and was working on a fix for it. He warned me that it may take 1-3 months to come up with a "fix" for the "glitch". He said if it happened again, "just press this button on the rear view mirror and it would reset". I left with the vehicle, foolishly thinking that it probably wouldn't happen immediately. Wrong!

5/22 Friday, the next day it happened again. I pushed the button that Bill had told me to push, and yes the radio went back on, but the phone/Bluetooth wouldn't connect. 5/23 Saturday, called Victor Chevrolet. Told them this was absolutely ridiculous and unacceptable and I was bringing the lemon back and I wanted it fixed, or they would have to give me a new car, or cancel the lease. Their choice of the three options. When I brought it back, I met "Phil" the service manager. He immediately knew what the problem was! All it needed was a new "module". That's all, simple! He would order it and let me know when it was in. Really??? If it was that simple, why didn't Bill know this two nights ago when I had brought it in??? I said "I'm leaving it! I refuse to drive a brand new car without a radio/phone - fix it!". I did not agree to leasing a defective vehicle! Odometer approx. 450.

5/28 Thursday, got a call from Phil. He told me he could not get the module he needed to fix the vehicle. Said "GM has a hold on the part. They will not release this part. The part is VIN specific. It can't just be taken off another vehicle on the lot!" I said "so you can't fix it". He said "no". I told him I wanted another car or the lease cancelled. He agreed that this is what should happen. 5/29 Friday, I was then pawned off on Ed **? spelling, who is the "sales manager". Ed explained that he would have to get authorization from GM to do a "buy back" and then they would set me up with a new vehicle. Said he would get back to me on Monday 6/1. 6/1 Monday, getting the run around from Ed! Surprise!

6/2 Tuesday, Phil gets on the phone and tells me that he's been talking with some people at GM and they have a solution! Really? I find this sudden revelation to be very interesting. These dirtbags will say anything and try anything to delay, delay, delay the end game here. Now they suddenly have a fix!? I doubt it, but I'll give them one last chance at this pathetic run-around game they are playing. I know they don't have a so called sudden fix, but what's another day, in this pathetic game? So now, Phil is going to "reprogram" the unit. GM is sending him by computer the new program. He will install the update in the lemon and he is going to miraculously "fix" the problem!!

6/3 Wednesday, Phil has reprogrammed the unit and is now out test driving the lemon. He's gone five miles and assures me it's working well. I can come tomorrow to pick it up and drive away in my brand new 2015 Chevy Equinox. Can't wait! I'm so excited, can't you tell? 6/4 Thursday, can't wait to spend my half day off, begging for a ride to go pick up my lemon! They fueled it up and even waxed it. Life is good! I pull out, stop home, go pick up my son, go to a store, go back home, get in the lemon again with both my sisters to go to visit a friend in the hospital. Guess what happens next? The audio goes dead, imagine that! I call Phil. Oh, he's going to call Onstar to see if they can get a "code"! There may be hope. He thinks they got a code. I bring it back to Victor Chevrolet. Phil is not there, I talk to Bill. I tell him I am done, keep it, I don't want it… EVER! It's worse than the boy who cried wolf. I can't stand it!

Here is what I want. LEASE CANCELED. REFUND MY $3000.00 down payment before I have to make my first payment. Advised by Victor Chevrolet to Call GM Customer Service and set up a case number. Spoke with GM. Reiterated my complaint and was shuffled to DONNA (1-866-790-5600x**), who would now be in charge of my case. She assigned it a number: Service Request #**. This made me feel like maybe, just maybe, someone might be able to help. Hahaha, the joke was on me! Donna would later become known as "worthless, non-responsive Donna", never to be heard from again, even after leaving several messages on her pathetic answering machine.

6/8, message from Phil ** (service manager who seems to be the only one willing to talk about the lemon), he tells me he is talking with OnStar and he has forwarded all my info in an e-mail to them. 6/9, haven't heard anything - as usual - so I text Phil and ask what he's heard. 6/10, Phil texts me that he is out with an infection. 6/11, Phil texts that he spoke with the TAC and OnStar people and they are sending a "chassis" "overnight ship priority". 6/12 (Friday), told by Phil by text message that chassis has arrived and he was pulling the lemon in as he was texting me. Later texted that once it was installed, he would be test driving it to make sure all was well. Said I could plan on picking it up Saturday 6/13. 6/13 (Saturday), Phil was still testing it.

6/15 (Monday), Phil reports that it's all fine. Says he will deliver it to my house so I don't have to be inconvenienced for the umpteenth time. I agree. Texted Phil to thank him for the delivery at 5:06 p.m. Reported to Phil at 5:33 p.m. that I paired the vehicle with my phone, but when I dialed, it wanted to use OnStar Calling and not my phone. Reported to Phil at 7:50 p.m. that I pulled into my son's school parking lot and the radio went dead, no phone, no OnStar, no anything!!! Would not reset after pressing the suggested "reset" button. Turned vehicle off and back on, still nothing.

6/16 Tuesday, started car in a.m to go to work. Everything working. 6/17 Wednesday, reported to Phil about working perfect on 6/16. Told him I would continue driving it and report back. 6/19 Friday, reported to Phil that it was working fine. Spoke too soon. 6/20 Saturday, went to a graduation party. Went to car, started it and made a phone call. The person didn't answer so I used the button on the steering wheel to cancel the call. My phone turned off, but the radio screen said "connected to Marg cell" at which time I couldn't use the radio or phone. I turned off the vehicle and the screen remained lit with that message. I turned the vehicle back on and the message remained for another 10 minutes before I gave up and shut it off and walked away. Went back to the graduation party. Returned to the vehicle about an hour later and it worked fine. (VIDEO).

6/23 Tuesday, heading to work and screen goes dead. Same as usual. Hit reset button radio goes back on, but no phone and no OnStar. Come out after work, and all is working. Need car through the weekend for my son's High School graduation. Will take notes and return lemon for third and final BS no-fix attempt that is required by lemon law. Pathetic. 6/25 Thursday, same exact thing as 6/23. On the way to work. 6/27 Saturday, after graduation, on the way to Delmonico's. This time Jim is driving which allows me to videotape exactly what it does. (VIDEO).

6/28 Sunday, texted Phil with the news. I will be bringing the lemon back. Will need a loaner off the lot. Unlike the rental car from Enterprise offered to me before, that would have required my credit card. When asked why they would need my credit card, their response at Enterprise was "in case Victor Chevy doesn't pay". REALLY? Thanks, but no thanks!!! Of course I declined that snake oil offer.

6/29 Monday, heard from Phil. They have a loaner. Told him I would be in to leave the lemon and take the loaner. Did that at 1 p.m. Nice way to spend my vacation day off. Ugh! 6/30 Tuesday, texted Phil the following: "How's it going Phil. Is the 3rd nonfix done? That was a joke!!! What is GM's response at this stage of the pathetic game that they are playing? They either have an immediate fix or they no fix at all! You and I both know there is no satisfactory repair for this car! We need to resolve this asap."

7/1 Wednesday, texted Phil. Asked if anything was happening. His response: "Barb, a lot I have been escalating everything with GM tech including buy back. I am out of the office but I have a GM exec that's going to call you. I will be in touch soon! Bill was also going to follow up fyi. Thanks. Phil" 7/6 Monday, texted Phil to see if anything new. Told him I hadn't heard from any GM EXEC as stated in his previous text. As a matter of fact, I told him that he was the only one I have heard from. 7/7 Tuesday, his response: "Barb, I have escalated your case to the area sales and service manager! I have sent numerous emails, and made several phone contacts. Updated your favorite Donna."

Last week I was driving my car to the train station and car begins to shake and I wasn't able to accelerate and operate my car. I usually get on the expressway with my daughter every morning and thank God this didn't happen on the expressway because I could have gotten in a serious car accident. I'm very unsatisfied with this vehicle and I don't feel safe at all.

Now, its been a week and I was told it's a trans problem but they will have to see what happened to cause the trans to go out. I don't believe this will be the only issue that will come up and I don't want to find out what else is going to go wrong. We have a high interest rate and I'm starting to feel this was just a bad deal altogether.

Again the dealer attempted to fix it, telling me it was cured. But when I picked up the car the noise was still present. Again this car spent several weeks at the dealership - finally my car was dropped back off for the last time; creaking still there. GM customer service had been following the issue. I called the dealership and GM, told them the noise was still there. A few weeks went by and today GM call center called and explained that they could not fix the issue and that the creaking noise was a normal characteristic of the car and they would no longer try to fix this issue. I have never been so frustrated.

Corrosion may progress over time until the front lower control arm bracket separates from the crossmember.. If this condition occurs on your 1999-2004 Chevrolet Tracker within 10 years of the date that the vehicle was originally placed in service, or 150,000 miles, whichever occurs first, the condition will be repaired at no charge. This should have been a full recall, not a silent one. Shame on you GM or Chevy whatever your name is. I don't give a hoot how old it is, this needs to be corrected. My children will sue GM or Chevy, whatever your name is. If I die in twisted wreckage, thanks for nothing.

I have lost many (uncompensated) days use of this vehicle waiting for warranty work. (The last time the pump went on June 26 & the dealer would not even look at it till July 6. I was vehicleless the entire time. The dealer does not provide a replacement until after they confirm warranty work is needed but then do not look to confirm such for many days). The first time I was vehicleless it was for several days too but I cannot confirm for how many. I have had other issues and now I am just frustrated.

I called customer service and I was told not to worry about it since I would be able to get a loaner car. By the end of the day I got a call from the dealership telling me they had a part and my car could be fixed in an hour however since my car would not turn on I had to call Roadside assistance. I was told they had to tow it to the nearest dealership which turned out wasn't the place I had been in contact with. So I called GM customer service back. I was told not to worry my car would be towed and I could go either that afternoon or early next morning to pick up a loaner car. Turns out that afternoon the service manager from the dealership was gone therefore I could not get a loaner car but I was assured by the customer service rep to call in the morning and everything would be taken care of .

I called early morning and after 45 minutes of being given the run around, I was told I should get a call back within 24 hours..wow..I said well by then it will be too late..I need a car now since I have several appts today . One of them being a long awaited appt (4 months wait) at my son's Autism clinic.. Customer service rep said "okay I will call you back as soon as I get something resolved for you." An hour later I called the dealership to see what was going on...I was transferred to the general manager who was extremely rude. He advised me that GM never provided loaner cars and that if they did they have to pay and send him an email authorizing. I was told the night before by customer service that the email had been sent. So I called GM customer service back after an hour I was told "Sorry ma'am but whoever gave you that information gave you incorrect information. We do not lend out loaner cars. The dealership has to do it at their own discretion."

I am beyond angry at this point... I don't understand why we have to have our lives disrupted and turned upside down because GM couldn't get it together and put in the right parts. So now here I am years later paying the price for their incompetence. What really makes me mad is all that flip flopping that I got from customer service... You either do or you don't. There shouldn't be any maybes or I thinks from such a big company. In the meantime because of that, my husband lost a day's pay which is a lot for someone living paycheck to paycheck and my son's autism therapy has been pushed back two and half months. Thanks a lot GM.

I called the dealership that I bought the truck from when the electrical panel just went out and they tried to sell me a Toyota! I call GM to complain and quickly get escalated to a senior adviser. She doesn't return any of my calls and finally says GM will pay $100 of my $500 bill. Keep in mind I have to replace the tires I bought in July 2014, not even a full year ago, once the front end is repaired. I email GM and receive a call from the executive offices. Again, didn't return calls or call when she said she would. $1400.00 later she tells me they won't help... normal wear and tear.

The Dealer I bought it from is not licensed to work on GM products but can sell them. GM found a dealer who looked at it drove it and even wrote on the repair slip that he felt chugging on underload. Tech asst, told him to tell me to use higher octane. % years of driving it with no problems and they reprogram the tranny and now I have to use a higher octane. Called GM and this is where my nightmare started.

I was put in touch with ** from Senior adviser and right from the beginning she had a attitude with me. Lying to and then making promises only to break them after. She promised she would call back and never did. And then said she wrote down the wrong number and I find that funny because after the weekend she called me but never asked me for the right number. I spent 4 hours on the phone with GM and only hung up after my cordless went dead. Worst experience I have ever had with a company. Now I find out my brand new Colorado has two open recalls. That means that GM does not have the parts or know how to fix them. But who needs front brakes or your front seat bolted in right.

RUN people! GM has not changed and does not care one bit about you. Follow up. ** just called me 5/18/15 and left a message telling there are no other dealers in my state that will work on my motorhome even though there are hundreds of GM dealers in my state. Nice. I a truck under factory warranty that no one will fix and a new truck that has recalls that GM did not even let me know about. DO NOT BUY GM. They have not changed.

After I contacted the service team, the dealership service told me they will stand by my side so GM can buy the car back or replace it. I was misled and left in the dark when this matter became reality, the issues were described as minor by the dealership. I was shocked by this outcome and not sure why this happened. To be honest, I'm not trying to make matters worse but I want a reliable car that I'm paying for. GM is not going to do anything about this after the dealership lied. I have a car that is bad and still 18 month left on the lease. I tried to get out of this lease but I can't afford to and forced to keep this car. This is the worst experience I ever had with any company, how can a company run with dishonestly and built the worst cars ever made? I leavened and will NEVER buy a GM as long as I live. Please do you save yourself and buy something else! I hope no one will experience what I been through!

I confronted the service manager and told him that they had not found the problem because when the problem occurred all four brakes locked up. He quoted me a price of $850.00 to make the repairs the mechanic thought would solve the problem. I told him that he had not found the problem and If I agreed to the costs and the repairs and it continued he would have to absorb the cost of the necessary repairs. He stated "I would do that anyway. I authorized the repairs and within two weeks the brakes all locked up again. I asked him if he could call technical services about the problem. He said he only had one mechanic who was authorized to call the gm technical service dept.

I wanted me to return the vehicle for them to test drive it again. In the meantime I found another source of information and was told all I needed to do was replace the brake fluid reservoir cap and the problem would never happen again... I was promised a loaner vehicle while they test drove my truck. While I was for the loaner car I casually told the mechanic about the cap possibly could be the cause of the problem. Without my knowledge and without telling the service manager he changed the cap before they started test driving the truck.

After a week I called to find out about my truck and they had had no failures. I returned the loaner car and spoke to the mechanic while they were making out the paperwork for my truck and the loaner. He told me that he had changed the cap and raised the hood to show me a new cap had been installed. I have filed a complaint with the dealership and asked for some relief on the cost of the repairs to my truck. I was told that he had met with the service manager and the mechanic and they believe that the cap was not the problem.

I have driven the truck for over 3 months since the cap was replaced. As I was leaving the dealership I met the service manager and I asked him if he had called their technical service department about the problem. He stated that he and the mechanic did not believe the cap and since my truck was over 10 years old with over 175,000 miles he would not bother technical services with my truck's problem. I told him if he felt that way "HE WAS AN IDIOT." He said thank you and turned and walked away. I really would like to know how to contact someone from GMC who can explain to me how the brakes are affected by the brake fluid cap. Thank you for your time and concern about my problem.

Nothing but the run around with everyone at GM giving you a different excuse at the horrible quality of their product. Complaints fall on deaf ears & trying to get the senior adviser ** to actually call you back was the icing on the cake. She has to be the utmost unprofessional person I have yet to talk to. Filed complaint on 3/4 & it's the 16th still nothing. Unfortunate circumstances and even more unfortunate behavior from GM. Pathetic!!

After assessing the situation and realizing we were less than a mile from Bonner Chevrolet, I bungee-tied the hood down and nursed the vehicle to their lot. We called a family member to pick us up and tried to enjoy what was left of our holiday. Most of the day was spent retelling the story and hearing from everyone, just how lucky we were. Chevy had issued a recall for possible hood-latch rust and potential failure in mid-November. The recall letter stated, "We will send you another notice to inform you when parts are available to repair your vehicle". No such letter had arrived prior to the above event; however, it did come in mid-January.

The guys at Bonner were terrific. They were confident that this was a simple recall issue and that GM would pick up the tab. Were they ever wrong! Bonner assessed the damage at $5001.32. (New hood, fenders, hinges, windshield, paint.) The car had a KBB value of about $9500 at the time, so the repairs were warranted. Here's where it gets interesting. GM had Bonner recalculate the repairs using a higher labor rate (Corporate-Warranty Rate). The cost of repair went over $7,000, and exceeded GM's acceptable threshold to merit repair. Just like magic. The car was now a total loss in their eyes. GM offered me $7,500 and a $2,000 Customer Loyalty voucher.

The following is an excerpt from my response to their offer: "I am still considering your offer. The problem that I am having is that Chevy is asking me to spend a minimum of $9,000 dollars out of my pocket to resolve a problem created when my Chevy product failed. And yes, as structured, Chevy would get my $9,000 dollars. Let's do some math. The offer stands at $9,500. ($7,500 check and $2,000 Chevy voucher). I owe approximately $4,500 dollars on my defective vehicle. My dealer can put me in a new (hopefully non-defective) Spark for about $14,000 (title, tax, tags). That causes me to spend an unbudgeted $9,000 if I buy a Chevy or $11,000 if I choose a comparable vehicle from another manufacturer.

Any rational human (including judges, jurors, arbiters, and customer service representatives) can see the folly in accepting such a deal. All I really want is the same car payment I currently have and a safe vehicle to drive. Fix my car or find me a different one ('13-'14-'15, I don't care). Let me walk away owing my Credit Union $4500. I'll continue to sing the praises of the Spark and Chevy. Please forward this to anyone who might be able to help."

After several phone calls (GM stopped replying to e-mail), Chevy held firm. I ended up having my insurance repair the vehicle at Bonner for the initial estimate and paid a $250 deductible. The whole process took six weeks (3 car payments).

I called GM to inquire about my card only to find out that it was NEVER submitted. Called GM and had a three way conversation with the salesmen at CD (Steve ** ) that waited on me. He lied to the GM customer service rep. I got the other salesmen, (Jamie ** ) (we were passed among two salesmen) and he confirmed that the guy was lying. He denied that he even knew me or that I knew him; kept saying that I had him confused with someone else. He hung up on the GM rep and myself. Jamie ** also hung up the phone on the GM rep and myself.

The GM rep was of NO HELP. I asked her did she condone this type of behavior from a GM dealership? She was speechless and offered no resolution about obtaining my gift card. She told me to call them back and ask for the five digit code. I refused and told her that this dealership did not deserve to carry the GM name. I have never been treated this way before by anyone, much less two car salesmen. This dealership has a terrible reputation (see their ratings), and obviously, GM doesn't care that they are carrying the brand in such a negative manner.

I called and spoke to Donna ** , the customer service rep., and she was nice, but kept telling me how sorry that she was regarding our experience. I asked repeatedly to make an appointment with the owner. She asked that she have a chance to resolve the issue before I complained to GM. She had the general sales manager call me. His name was Rob. I passed the phone to my husband because he talked to me so rudely. He accused us of missing appointments, which we had an appointment to bring in our truck for trade in and we canceled the appointment by phone, and said he was reading our files and seeing that we had no intention of buying a truck.

He said that he wanted to get to the point because he had wasted enough time with us. I asked how much time exactly had he wasted b/c I had wasted hours on this matter. He said, "well, as of now, it is going on 9.5 minutes.” I told him to forget it and that I would deal with him through another source. He highly encouraged me, in a very sarcastic tone, to "write my heart out," on any social media that I desired. He also told me that I should ask GM for more than the $50 gift card. I had told him that if my time was money, then I would have more than $50; which is when he laughed out loud and said, “go for more”; I wouldn't settle for $50 when you could get more.

This guy was one of the rudest people that I have ever dealt with my phone. I am a LOYAL GM customer; I have a GM credit card which I have used to purchase 8 GM cars over the last ten years. I walked off Jim Bishop Chevrolet in Muscle Shoals, AL with THREE BRAND NEW vehicles in one day. Since then, two of the three have been trade for other BRAND NEW VEHICLES. I am driving my THIRD Buick Lacrosse. I can assure you that I will NEVER purchase another GM card and will be returning my GM card back to GM and will choose another credit card. Cable Dahmer does not deserve to carry the GM name. I cannot imagine that there could be ONE CUSTOMER that could assure me that they were treated with dignity and respect at that dealership. I am basing this review on the relationship with not one, but two salesmen and two customer service representatives.

I have written another email requesting a meeting with the owner, all of which I have been denied. My guess is that these people are hiding this from the owner because I cannot seem to meet with him. I am writing this in SHEER FRUSTRATION and ANGER that ANY dealership has this type of deceit and power over customers. Again, all of this was over a $50 gift card, but has exploded into something far more serious than that. We bought a GMC truck and we are happy with it; we walked into CF, a few streets over, and walked out with a brand new truck. They made the deal without even seeing the truck we were trading in; we didn't know if we were trading or if we would sell and then buy.

The CD dealership kept calling and saying they couldn't even give us a price without seeing "our truck.” WE kept telling them that we didn't know if we wanted to trade or not; just give us a price. WE NEVER received a price on a truck! NEVER! They are the ones that lost the $48,000 sale and they are the ones that, with my reviews, hopefully, will lose many more sales. I will post if and when the owner decides to meet. I have been denied and have every expectation that it isn't going to come about.

THIS WAS NOT anything we did and is not an insurance claim. This is just a faulty product with a dangerous problem which they don't want to accept responsibility for. This IS a GM problem. We have a loaner but want another new truck. We do not want that truck back. We no longer trust the vehicle and since this incident have no trust in GM to stand behind their product. Until this problem is addressed and fixed I would not buy a GM truck. None should have to go through this. GM is fortunate that none was hurt. Apparently they just don't care about the customer. BEWARE OF GENERAL MOTORS when considering buying a new vehicle.

I am so disgusted with this car. I depend on this car (I can't call it an automobile or vehicle) to take my child back and forth and I need to get to work. I cannot afford to jeopardize her safety. I will never recommend GM to anyone.

After a year of fighting they rebuilt the engine. Then the front suspension (all upper and lower ball joints went bad) they did help me with cost of that. The whole time I have had to replace headlamps every 6 months. Now my blower motor for my heat has failed. After doing some research they had a problem with this in the previous model year. The problem is that the wire harness that goes to the blower motor melts. Took the truck back to dealer and was told $475 to repair since now I am out of warranty. So I called customer service once again and was basically told the same thing. I said to them that it is not a wear and tear item, it is a design/engineering problem. It is one thing for the motor to fail and another if the wiring is melting!

After wiggling the wires to the blower motor, it has started working again. Hope my truck does not catch fire before I can get this issue resolved!! Not happy with GM and most of all the dealers and their service departments that represent their product. Most are not trained and or out for the money not customer satisfaction.

Of course they are trying to "lose the stodgy old man image" according to the news...

The location of the start/stop button can easily allow the driver to accidentally touch it because of it's proximity to the lane change on/off button, the act of extending one's finger into the recessed touch screen to change a radio station or adjusting the air vent to the right of the steering wheel. The location of the button is a gross design error. Even the LaCross has the proper location for the start/stop button. Will Buick acknowledge its mistake and provide all Verano owners with a safe alternative to solve this problem?

It was 2:45 PM when we booked that, so they were expected at 4:15 PM. 4:15 PM came and went, and I called the tow provider, a company called Superior Towing. They placed me on hold and left me there for 20 minutes, so I hung up and called Chevy back. Chevy called Superior and told me they were on their way and it would be another 20 minutes. I expected Superior to be at the location at around 5 PM at this point. Well, 5 PM flew by and still no tow driver had appeared, so I called Superior again, and was placed on hold for 20 minutes again. I hung up and called Chevy (5:20 PM by this point). Chevy left me on hold for another 20 minutes and came back saying that they could not get through to Superior Towing.

They asked if I wanted to try and reschedule with another tow provider. I said ok, how long until a different tow driver could be here. The representative checked and said, between 2-4 hours (7:45-9:45 PM). I needed to be towed to a dealer about 45 minutes away that gates their lot after 8 PM on Mondays, so that didn't work. I asked to reschedule to the tow for the following day at 2 PM. The representative was very nice and said that she would make sure the same company was not used for the next day and that she would file a complaint against that business for not showing up.

The next day, I sent one of the company employees out to the van at 1:30 PM. I didn't want to leave the van unlocked with the keys in it overnight because it is parked in kind of an iffy neighborhood. The tow driver was supposed to show up at 2PM. 2PM came and went with no driver. My employee called me and I called Chevy. They checked and told me that the tow company had lost the paperwork for the tow, but would be sending someone out. I asked what company was coming and they said Superior Towing, the same company from the day before that they specifically said they would not use. At this point, I was extremely frustrated and asked to speak to a supervisor. The supervisor was extremely unhelpful. All she did was reiterate what I already knew. She had no solutions beyond scheduling with another tow company (2-4 hour wait).

I asked if I could schedule my own tow and get reimbursed and she said yes, but the company only reimburses up to $100. That would barely get the van on the back of a truck, much less to the dealership. So after doing absolutely nothing for me, she transferred me back to the main line where the representative set me up with another tow company that will supposedly be out within 2 hours.

In total, I've wasted 2 hours of my own and now 3 hours of another employee's time waiting for their tow contractor's to show up. It would have cost us less money to pay another tow company full price to come out and tow the vehicle. Honestly, Roadside Assistance has cost our company money instead of helping us out. I could not be less satisfied with their service. Also, I just wanted to add that this is the second time we've used the service. The first time the company was supposed to show up by 6 to take the van to that same dealership, but came over 2 hours late and then couldn't get in because the lot was gated after 8PM. That tow driver took the vehicle to their personal lot and we had a heck of a time trying to get them to bring it to the dealership. If memory serves me correctly, it took at least another 2 days to get them to bring it to where it was supposed to go.

The mirror cover fell off of the visor when the car was about a year old. The seat belt buckles make a horrible squeaking noise. The air conditioner fan turns itself up and down at random times for no apparent reason. The air conditioner decided to stop working at hour 8 of a 10 hour road trip with 2 kids in the car and 100 degree heat. Conveniently the next day it was working again. The dash started cracking around the airbag when the car was only 4 years old. Now the dash looks like somebody took a box cutter and cut out the airbag and then spider webbed it over to the air vent. When I contacted the dealership the first time the only thing they told me was, "we have never seen one do that before." I decided to live with it for a while but as it got worse I started pricing repairs at other places and was quoted close to $400 for parts only not including labor.

I found a number and contacted the GM customer complaint line because this is at a point where I am now afraid of the air bag popping out if I hit a pot hole. The GM rep talked to me like I was a complete idiot and then notified me that I would receive a call within a day or two from the dealership to schedule an appointment to have it evaluated. A week later that did not happen so I contacted GM again and got an appointment scheduled. I showed up for my appointment as scheduled and was the person who was supposed to look at it was not there and the person I saw had no idea I had an appointment. He took pictures and said he would get with management and GM and let me know what could be done.

A few days later, no response. I call the dealership again to find out that person no longer works there and I have to take time off of work and start from step one again. I go in and have it looked at again to be told the dealership and GM are not willing to do anything to help resolve the issue. There are so many other random things that have gone with the piece of junk car, there is no way to list them all in one review. I am so fed up with this car and with GM/Chevrolet at the moment I am working to get rid of this car and do not plan to purchase another GM product anywhere in the near future if ever again.

On 11/1/14 after contacting my insurance, I contacted GM via phone and email seeking temporary transportation relief while we figure this out. After lengthy discussion and numerous denials for assistance and or relief, I am on my own and left high and dry by GM. To date, I am without a vehicle and cannot generate income. My insurance cannot pay off due to an ongoing investigation. Banks will not back me for an auto loan until my current loan is paid off. As a customer, GM has refused to assist me get into a new vehicle and apparently is content watching me go down financially.

DEC. 24, 2014 UPDATE: I am currently seeking legal representation in regards to my previous review about GM. I have documentation detailing their refusal to assist my concerns and forcing me to drive an unsafe vehicle resulting in a collision that totaled my vehicle on 10/31/14. As I stated previously, I dropped off my car with less than 8000 miles at the Lake Elsinore Chevy service department after experiencing complete power failure. My 2014 Chevy Cruze had just recently been in service for 10 weeks for a drive train recall and I had only driven it a short time before experiencing negative symptoms such as excessive vibration and sporadic down shifting escalating to complete power failure.

I bought this car in January 2014 and it has been in service for a longer period than in my own drive way. Service tells me they cannot identify the issues and that I need to drive the car further until the symptoms become more severe and to pick up the car. Prior to picking up my car I called GM telling them that the car was unsafe and pleaded for assistance. After two weeks of being assigned to three different case managers it was insisted upon me that I pick up my vehicle and was referred to the advice of the service department. Less than a week later on my way home from work I experienced power failure and slammed into brake lights in front of me. The next day after contacting my insurance company I contacted GM seeking assistance and transportation relief. To date GM has offered no assistance and/or relief and I am stuck with a deductible and no transportation.

Prior to picking up my 2014 Cruze and prior to the collision I opened a case with GM of objection #**. As I stated I have documentation of all described and am seeking legal representation to file a negligence case against the dealer and service department and a product liability case against GM. I have not worked and/or generated income since the collision due to lack of transportation. GM has been made aware of my situation and politely refuse to assist me as a customer in any form. After attempting and failing at diplomatic resolution with GM, no choice but to write reviews and let the public know what's going on here. After driving a new car with full coverage insurance, is it really possible to go all the way down financially after a collision because the responsible party refuses to step up and have your back?

Well, he called my warranty and told them that I don't need any struts and there is nothing wrong with my timing belt so they could block my repairs and he did not have to pay the techs out his pocket to do the work. I always come there for service to my vehicle from oil changes I paid for on up. I have never had to fight and bicker to get my car serviced there before at all. This unprofessional matter and stunt he pulled was uncalled for, all he keeps doing is wanting me to come out my pocket for repairs. Why should I if I have a warranty to pay for the labor and repairs? He tells me if they pull my front end apart, I will have to pay the tech out my pocket to do it. I am past fed up with his attitude and unwillingness to repair my vehicle. On top of that, lying to my warranty company so they can block the repairs so I can pay for them myself and basically, his way to show me that he is not going to fix my car and he is not going to let his tech either.

Timing belt is a major repair issue. This is my only mode of transportation and for him to lie about it so he want have to do anything to my car - WOW. I have never seen this type of service before at all. If I know my parts are not under warranty, I would not bring my car in to have techs fix it when I know they have to be paid. Plus, warranty cover labor and parts and all this service manager does is throw in my face about he not going to pay the techs and someone has to pay the techs and he not paying them out his pocket. Customer service should be this service manager main priority and not how much money you can spend for parts that are all ready under warranty, makes no sense at all.

Stop throwing temper tantrums when it's work that need to be done and you don't want to do it. It's part of your job to work and make sure the customer car does not leave the same way it came in, which mine has every time I took it in to be serviced. This is not the first time I have had to get my front end looked at. One time they charged my warranty people and come to find out when I got the car back same way it went in. No work was done to my vehicle at all. The tech admitted that he never changed anything on my car that he had another car like mine and did that work to it. This service department and service manager are very unprofessional and wants to take the easy way out of things. Then he told me that he can spray some lubrication on the parts and that will take care of the noise as well as how my main concern should not be the noise, it should be the oil leak that I have never seen in my drive way - which is more than likely from my cover gaskets I paid out my pocket to have changed.

I declined this repair. Enough is enough already. I think each time I take the car in, they will keep finding something wrong...or making something wrong. I feel I am being taken for a ride in my own car, and it's not a ride I am enjoying. This all started with that recall, and turned into a $900 ride. And they still want more. I doubt that there is a vent valve leak. I am sick of getting screwed. Highly doubtful I will be buying another GM car if this how they treat customers.

A month of owning the vehicle, the air went out. I went back and was told it, they have to fix two issues, one with the fan where there is a short in the wiring and the other was a hose from the compressor to condenser. Originally it was going to cost me $984 and the Sales manager took off about $200 which made it around $761.

I called GM and file a complaint with them and the Service manager Michael called me and offer a 20% discount to fix both issues which made it $561. I called GM and express my concern and received another call from Michael where he advised me that he fixed the issue with the fan sometime back and didn't charge me but he had to still pay his tech. Now that I am getting the air fix he includes that charge for what they fixed at the time as no charge, but now there is a charge. On my invoice only showed the air being fixed. I need an invoice that shows the work that was done. Also, I will file a complaint with Consumer Affairs and BBB. I will never recommend anyone to come to this dealer.

Original Review: Nov. 23, 2014

I would like to file a complaint on how the sales manager Eddie handle my issue today. On 10/16/2014, I bought a 2010 Buick Enclave from Lehman Buick GMC at 21200 Nw 2 nd. During the purchase and test drive of the vehicle, I felt a problem with the steering wheel. I addressed the concern with Lesley who was my sale person. He mentioned to me that he will have service take a look. He came back and told me that they cannot find any issue with the vehicle, so I believe him and continue to purchase the vehicle. The next day my wife was drive the vehicle and she mentioned the same issue to me, I call the dealership and they advise me to bring the vehicle in so they can take a look. I did contact GM to ensure I will not have any issue (case **), the rep from GM contact the manager to assure me it would be taken care of.

I took the vehicle in that Saturday and didn't get it back until Tuesday. I was told they did find an issue in the steering and replace the steering housing. I did mention to them that the thermostat gauge continue to go up above 210, I was told it was normal. My service advisor Raul who was great told me the vehicle is good now and if any to contact him. On Saturday 11/15 when my family and I decide to go out shopping, we notice the AC was not cold, so I called the service department and from that time I started to get the run around, so I decided to contact GM case **. I spoke to Ana who contact the dealership and spoke to a manager, I was advice to take the vehicle I so they can take a look. I took the vehicle in and they found a problem with a hose and a problem with the wiring for the fan which cause the fan to turn on every few second and they will look at the thermostat gauge. The service employee Raul told me it will cost me $950 to fix it. The sale manager refuse to fix the issue although I only had the vehicle for 35 days with three trips back for several issues.

The service manager Mike told me I need to speak to Eddie who is the sale manager and he need to approve for them to fix the issue. I spoke to Eddie who advise me that he will not fix the vehicle because he already lost a lot of money with that vehicle. Also he said that he paid $700 to fix the steering issue, I told Eddie that I address those concern during the purchase of the vehicle. After speaking for a few minutes Eddie said he will talk to the service manger. I waited another 15 minutes and Mike came and told me that he can only take $200 off the service. I told Mike I cannot afford that amount of money and that I only have the vehicle for 35 days or less. He said he cannot do anything. I am quite upset that I had not even made my first payment and the air conditioning went out on the vehicle. I feel as if they sold me a lemon.

I spoke to a lady by the name of Charisma on today and she stated that she was told that they would not allow me to trade the vehicle for another one neither are they willing to reimburse me for money that was lost during this time. There is no way that anyone could ever talk me into buying a GM vehicle. The customer service is past poor. They only care about themselves and how many cars they can sell. I have never ever experienced customer service like this. I traded my 2013 Fusion to get the traverse because I needed a third row vehicle, but at this point, I will be trading this poor excuse for a vehicle for a new Ford Explorer. I will never have anything to do with GM again. When you purchase a new vehicle, you expect to not have to worry about anything and if you do you expect to have excellent customer service. If you purchase a GM vehicle you will not get customer service. If you purchase a GM vehicle our just stuck!

On the first visit, they said a bulletin indicated a replacement of the alternator and a hose was necessary to quiet the groaning noise and vibration, so they had to order the parts and they sent me on the way. Within a few days the car was back in, to have those parts replaced. Needless to say that did not remedy the problem. After a short time passed, I took it back in complaining of the same problem. I have argued with the service departments, and begged them to just start changing parts to try and eliminate the issue. They have checked the steering pump, the hoses, the steering rack etc. and always say they cannot find a problem. It was suggested after the 2nd time in the shop, to contact GM customer service to get them involved. So I did. I explained the issue, was told someone would contact me in 24-48 hours, and needless to say, no one contacted me back at that point.

For the 3rd visit, I took it to another dealership. It's amazing how everyone can hear the noise and feel the shutter in the steering but each time since the first visit, I get the same story about nothing being wrong. The dealerships say they can't just simply switch out parts that aren't defective to try to remedy the steering looseness and the groaning noise. They can only do what GM allows them to do.

Before making yet another call to GM and to ensure that I wasn't crazy, I decided to test drive another model just like mine. I did not encounter the same problems in the one I test drove, like I do with my own. And, for yet another opinion, I contacted a family member who also has the same model year as mine, and again she confirmed her vehicle does not have the same issues, but does indeed have its own set of issues with the A/C and safety warning systems.

Since nothing came from my 3rd visit, and I could at least challenge that the issues with my vehicle are not "normal" cause it doesn't happen with others, I made another call to GM, this was 8/27/14. Again I was told my issue would escalated and someone would call me back. I also stopped in to the dealership again, and said I was bringing the vehicle back in, and the noise and shutter were getting worse. They scheduled my appointment for 9/3/14.

On 8/28/14 I received a call back from Cecelia. I have never experienced someone so short spoken, heartless and condescending. I argued every point I could with her. Recalling the issues in detail, the conversations I have had with the dealerships, the fact that they say parts can't be replaced unless defective because GM won't let them, the fact that other vehicles like mine do not have the same issue etc. Cecelia's response was simple and short "You have an appointment with the dealership on 9/3 to diagnose your vehicle. There is nothing else we can do." She didn't care at all about the matter.

I don't know how much more effectively I could have communicated that "diagnosing" the vehicle had been attempted and that I was asking for someone to take ownership in the repair needs and let the dealership start replacing parts. In the end, Cecelia said "I am closing your case", and I said that they would hear from my attorney and the media, and she hung up.

Today is 9/4/14, and needless to say, I once again got the call from the service dept. saying nothing is wrong, and that they are sorry they can't do anything to help me. On Monday, when the dealership owner returns, I will be working with him to get out of this vehicle and either back into my old Equinox, which they still have and I know I can trust, or finding an entirely different car. I am deeply saddened that I had to experience this trouble. I thought for sure one Equinox to the next, I would love the vehicle the same.

I think GM needs to fire Cecelia. I saw another post from someone else complaining about her too. Perhaps she can only do so much, but for her to not even pretend to care about the safety of me and my family (or anyone else's) is inexcusable and makes GM looks even worse.

On July 28, 2014, I called GMC's Corporate Offices (866) 363-2273 at approximately 2:00 p.m. I spoke with Jade in the Customer Assistance Department. She assigned us File #**. After explaining that we were told the air bag module for our vehicle was no longer available, Jade put us in touch via a 3-way conference call with a local dealership. A representative from said dealership informed me that part # 9378245, priced at $533.00, is listed as unavailable. When I asked what unavailable meant, he could not give me a direct answer. Jade then directed me to several external websites which she said were GMC approved. The websites I was directed to are as follows: acdelco, mycertifiedservice, chevy-classic-parts.

None of the above websites had the part I was looking for. On July 28, 2014 at approximately 4:45, I received a call from ** the parts manager at the above dealership. He said he checked with his shop foreman who said if the airbag light is on, he cannot say definitively whether the airbag will deploy or not. ** said he would place an order for the part for us even though it is listed as unavailable. He also said he would follow up with me as more information becomes available.

After I received the above phone call, I called GMC Customer Service again and spoke with Mary, one of the supervisors. I informed her about the safety concerns we have until the part comes in, especially given that there is no estimated time of arrival. I also informed her that I believe this problem is more of a corporate issue than a dealership issue. Corporate should be responsible for making sure that parts are available to the dealerships. The dealership has been as helpful as they can possibly be, but it is not their fault that the part is unavailable.

On August 14, 2014, at approximately 9:00 a.m., I received a follow-up call from the parts manager at the above dealership. He informed me that the part is still on order and there is still no estimated time of arrival. He said he was merely making a courtesy call. After receiving the above phone call, I again called GMC Corporate. The phone call was made at 9:35 a.m. I spoke with Carla, another supervisor. She said she would call the parts manager at the above dealership to get the order number and would get a District Supervisor to call me within 48 hours. I have not received a call from any District Supervisor to date.

On August 25, 2014 at approximately 5:20 p.m., I received a call from Cecelia, yet another GMC Customer Service representative. She informed me that the air bag module cannot be expedited and there is still no anticipated date of arrival. I again reiterated my safety concerns. Cecelia's response was for me to rent a car. I asked if GMC would reimburse for a rental car and she said, "No, it's on you." I again asked to speak to a supervisor. Cecelia put me on hold and came back to say that no supervisors were available. I asked if I could hold on the line and she told me that "All supervisors would be tied up for the rest of the day."

I think all of the above illustrates GMC Corporates horrendous customer service. As you can see, I have at least had some follow-up with the dealership, but the same cannot be said of GMC Corporate. It has now been 6 weeks and we have made no progress whatsoever in obtaining the needed part. Every time we drive the vehicle, we are taking a safety risk. My husband frequently uses the car to transport kids for Boy Scout activities, and hypothetically, if an accident were to occur where the airbags did not deploy, we will certainly hold GMC responsible.

I also did a Live Chat asking for an email address for whoever is above the GMC Customer Service supervisors and was told they were not allowed to give out email addresses. GMC Corporate is by far the worst company I have ever dealt with. Why all the hiding?

I went back to King GM and contacted John **, the service manager, from King GM in Longmont, Co. He took pictures of the problem and sent it to a regional specialist who promptly rejected the claim. It was then forwarded to a DMA who chimed in with the same rejection. I would like to know why someone who has actually seen the problem refers to it as a rust through problem, yet the GM people see a picture and reject any resolution. Please contact me with a resolution at your earliest convenience.

I expressed this concern to the body shop manager and regional manager Rich **, he said it was safe even though he had never seen my truck - only pictures of it. I need resolution ASAP. I told ** I need a vehicle to drive until he decides what the solution is. Because my family does not feel safe in the truck. He laughed and he refused the rental. How I was on the phone with ** and talking to the body shop manager. The conversation was getting heated. The owner of the dealership Mr Green was in the same room. Never asked what the issue was, how he help nothing. He was talking to contractor doing remodeling. He was even trying to talk over our conversation. This dealership does not represent GM very well. I have called the service manager 5 times, still have never heard a thing from him in the last 6 weeks. I have even went to dealer three time to talk to him - he is never around. His name Byrd. I need this issue resolved. I need a rental or a dealer loaner until they find a solution. Or just pay me the sticker price for my truck, I will go else where. Please respond.

I've had a Chevrolet Silverado since 2003. I purchased it new. It is an automatic V8 Z71. The off road sport model. This story isn't about the multitude of issues that it has had regarding brakes, brake lines, rotors, wheel hubs, and bearings. No, that's another story. Back in 2003 I worked out a price, with trade in of about $23,000. Since then, and as of this writing 2014, I've put in about $7000 of non-maintenance work and parts into it. Yes, it's going on 11 years old now but it's only got 84,000 miles on it and it pretty much looks near new from about ten feet away.

The other day I took it to my service station for an oil change and inspection. It seems that the frame is rusted out so much that an inspection sticker is impossible. The recommendation is to get rid of it as repair of the frame would be expensive as the rust is widespread and affects cross members that are pivot points. So, I'm stuck with a truck that looks great on the outside but has a rusted frame that makes it junk status in a trade-in and unsellable privately as it's not inspected. The vehicle has what I figure as half of its mileage. I'd expect to get at least 160,000 miles instead of the 84,000 it currently has. Why? Because even though I do live in the snow belt in Maine where road salt is used, I have a Tahoe that is 14 years old, has 164,000 miles on it (double the mileage), has been driven in the same area and housed in the same garage and has a frame that has a few years left in it.

I called GM. All I'll say is that I got a case number and promise of being called back. That never happened. I called and got another case number as there was no record of the first with the promise of a call back. That didn't happen. I took it to a chevy dealer, on my own, who lifted it and documented the issue. They called GM and I was promised a call from them. That didn't happen. I called again. My case number was classified as issue resolved. My last tussle with GM was a flat "you're over warranty so there's nothing we can do." Two weeks to get that final answer.

So what was I hoping for? A deal on a new vehicle? Some repair funding? An apology? Anything would have been okay. In looking for a new truck last week I did find out that Toyota had a horrendous frame rusting issue in some trucks from 2001-2004. What did they do about it? Up until 2012 they volunteered owners of these vehicles a new frame installed at Toyota's expense or 150% blue book value of the vehicle. Thousands of truck owners were contacted and restitution was made. What about after 2012? They will still come to some restitution on a case by case basis as long as you own the vehicle.

So, a warning. If you've got a GM vehicle and have been happy with it like I have with my older tahoe, well that's wonderful. But, the next GM vehicle you purchase could be great or it could be a disaster that will drain your bank account and cause you to have to purchase a new vehicle before you're ready. With GM, it's a crap shoot.

Other notes: Notice driving/headlights out on cars as they pass. Most are GM. (my truck loses them all the time). Look for used trucks on Craigslist. You’ll see a bunch. 2/3 of them a Chevys. When I see someone in a parking lot with a Silverado truck that is about the same year as mine I ask about it. I hear the same tale of woe.

I got in touch with the lease company to see if they could get the problem taken care. NOT. Come to find out the the Ignition Control Module and Coil Pick went out. We had to pay $706.00 for repair. Now since GM have recalls on the ignition switch I said let me find out about this issue we had, they are telling me that not all 2008 Pontiac Grand Prix are in the recalls. They also stated that if the car over 100,000 miles on it that they don't pay for any repairs and recalls so I told the lady at GM @866-790-5600 that I would be speaking with an attorney about taking them to small claims. She told me that the call has been ended because I said to her that I will be talking with one about this issue. Also we have issues with our brakes, airbags, power steering, and lights.

I accept paying off the remaining lease value, but to keep it anyway at my expense for mandatory insurance coverage is an outrage... as it seems punitive. I advise all that seek leases keep this in mind... have an unforeseen event that disallows any more driving and you are screwed. Clearly, GM business model is based upon for every customer lost, we get 5 new ones so why care? If I ever get back on the road again... uncertain at this point... it won't be with a leased GM product. Screw me once, shame on them.. screw me twice, shame on me for being a loyal customer.

Finally we get a call from the owner telling us not to call the dealership anymore and stop calling GM. We were also told giving us a receipt for when the part was ordered would not do any good??? We were due to go on vacation in June 2014. Our vacation was booked and paid for long before we found out about the recall and how dangerous the car is. We asked for a rental car with racks to haul our equipment. We were told in an e-mail to Congressman Walter Jones office (which we went to for some possible help) from GM that our car is arguably safe, we were instructed to drive the car with only one key, and to drive our own car on vacation. They would not provide a rental like they say they will.

We have FULL RENTAL INSURANCE on our auto policy. The Pontiac that we bought from them in 2007 with our own racks on it, we bought in good faith that the car would stay in proper and safe working order. They should have and were responsible for providing a rental car under the circumstances to make sure that their consumers were safe. GM is a sorry company! Our taxpayer dollars bailed this sorry company out. Mary Barra recently did an interview on the Today Show on NBC. The interview was nothing but about herself. What she supposedly has done and is going to do. Mrs. Barra, where is the part for our death trap car you sold us in 2007? Where is the notification to your customers, you know CUSTOMERS people that keep you in business? If there is a delay with the parts you should notify consumers. Your are doing it by VIN Number. Explain please??? Are you fixing certain cars first, are you picking and choosing certain consumers cars to fix first??? Communicate with your customers.

We think that a class action lawsuit should be brought against GM for everyone's deadly car that has not been fixed in a timely manner for putting customers under the stress that they have put us under. Your notification GM states that the parts would be available the second week of April 2014. If there are any attorneys out there that have a class action against GM, please contact us, we are interested. This is unacceptable. These cars are dangerous. Living with the possibility that your car can just freeze up at any time and they are dragging their feet getting the parts made.

We will never buy another GM car. NEVER! Folks think hard before you buy a GM vehicle. Shame on you Mary Barra. You are constantly on TV giving interviews not telling the whole truth. Oh, but what do we expect? You are a part of the government, and you and your company lied for 10 years about these cars. Stop making everyone believe that customers are being taken care of and for the most part are happy with GM. NO WE ARE NOT! Fix our deadly car. We encourage anyone that if their recalled cars have still not been fixed and you are getting no communication from GM please make complaints and write reviews.

I was upset at this point because I didn't understand why I would have to pay to have something I paid to have put in uninstalled and I won't have it now? So I then contacted the dealership in FL to see if they would credit me back since the cruise control was put in "improperly" according to the dealership my car is at currently. From going back and forth and waiting for a call back, I finally got a call back to find out from the FL dealership that it was an aftermarket cruise control that was installed and that the module just needed to be changed and that’s it.

So I called the dealership in PA and they said since it’s an aftermarket piece they didn't know that and there is nothing they can do. So I contacted GM and spoke to a rep Lauren there who I have been dealing with over a week to only get NOTHING resolved, and everyone just wants to play the he said she said game and not take responsibility for this and their employees not knowing what they are doing! I am upset and don't know what to do at this point. I am out of a cruise control and now have to pay for their mistake? This just doesn't seem right to me. I am still waiting on a call back from Lauren’s supervisor at GM customer service as well. This is my third car I purchased from this company and this is by far the worst experience I have ever had. I don't understand why a customer knows more information on this than their actual employees and now I have to pay for this?

I regret buying a GM product now, and probably will never buy one again because no one seems to care, even despite all the bad public GM has received over the last few months. Please wake up and see the harm that people like Darwin are doing to your company. darwin's # is **. You all have no respect for people's lives, and now it seems that you have no regard to take care issues.

The second day, after I picked it up from the shop, the engine light came on. I took it back to the body shop. They had to take it to a GM shop to run a diagnostic test which they charged $97.00 which I paid. The #2 coil needed replacing. They said this was not covered under my 100,000 mile power train. They are saying this was not related to the accident. NOT A HAPPY PERSON HERE. I have bought 3 other GM cars. No problems. I thought that if you bought a vehicle new, you would have only basic minor problems. I have 76,425 miles on my vehicle and it should be worth about $14,000 to $17,000. Once this vehicle is repaired, I'm trading it.. I WILL NOT BUY ANOTHER GM CAR. I WILL BUY NISSAN, FORD, OR TOYOTA. YOU JUST LOST ANOTHER CUSTOMER.

Called them up the next afternoon, car wasn't ready. Called them the next morning, they told me they didn't see anything wrong and said I can come and pick up the car. They told me the car is running as design hmm.. I wasn't satisfied with that answer so I took it to Ed Morse Chevrolet, a next dealership that doesn't know what's wrong with my car. First they told me it was the solenoid. They have me a rental that happens to have the same engine and transmission and that car drove perfectly, so a few days later I picked the car up. That next day, I notice the car was still doing the same thing. I misunderstood my warranty statement, also it said 100k or September 14 2013. Silly me, I thought it was my option lol, so before all of that occurred I was back and forth with this dealership.

GM and GM customer service specialist who in my opinion is a waste of time, it took them after my warranty expires to diagnose my car with a bad torque converter which GM would split the bill with me. OK that was $850 dollars. Wow. I was furious it took me and GM 2 weeks to come to a conclusion that I would have to pay half so I saved up my portion, took the car over there and they didn't want to give me a rental and I just had a baby girl. I was furious and still am. OK I left the car over there for three days, picked it up and the car was still doing the same thing and just three weeks ago they told me they want to keep the car for another 24 hours, that's 3 working days. I've had enough.

I talked to another GM dealership. They told me that Ed Morse should of had recommended the new transmission since they don't repair they replace the issue should have been corrected. They quoted me over $3500 for a new transmission with installation, but according to them if I can get GM to give me a deductible cost for over $1400, that sounds good but I thought about it. Why should I pay when I was trying to get them to fix my car for 2 years? I'm gonna sue this dealership in a few weeks, wish me luck. Going to the judge, will see things my way and see the incompetence and lack of respect that has for their customer! Can't put order number, don't know which one to put got like three of them.

I call again after over an hour. Apparently there is no record of the tow trucks being sent or the cab. They apologize and resubmit the requests for me. Okay, mistakes happen. Again I wait for a tow and cab, but they never come. I call a third time. Same issue. So my request is resubmitted. I wait again, nothing comes. It's getting near 10pm now. Real bummer for me. Eventually I get a tow truck though. No cab. Reason? Cab can't be located. Weird. I get a cab via my phone app shortly afterward. That was a fun 5 hours.

Since my car wasn't picked up till after 10pm, dealers are closed and I could not be given a loaner car (which you are entitled to if your car breaks down under warranty) to take me to work the next day. This is fine though since I am told GM can provide transportation to either the dealer or my work the next morning. Next morning I call GM roadside assistance. They say they will get me a ride to work. They call back 30 minutes later, they cannot provide me a ride to work. I ask for a ride to the dealer. They say okay. They call back 45 minutes later and say they cannot get me a ride to the dealer. I call my local dealer rather than 24 roadside assistance - they come pick me up and provide me with a loaner. Guess I shouldn't rely on promised services from GM directly.

Conclusion: GM's 24 roadside assistance has obligations that they failed to meet in my situation. I do not understand why. If something is promised, but not provided, there should be accountability. I have not the time or resources to hold GM accountable, but the fault does not vanish. If GM cannot execute on obligations then they should not be stated to the consumer when vehicle is being purchased. One main reason I purchased a new car was the security of a warranty and assistance from GM if poor car operation became an issue. The car issue happened unfortunately, but GM failed to rise to it's promises.

GM's problem: big on promises, poor on execution. It was cheaper to screw me then to make good on a promise of service. As one person, what can I reasonably do? How can I reasonably prove lack of service effort on GM's part? GM knows the average consumer has neither the time or awareness on how to stand up for themselves. Thanks GM, you swindled me good. Even after going through bankruptcy, which as I recall we citizens paid for, GM still stutters about on cost savings of value proposition. Thanks US government, you made us pay for it. Next time, let capitalism run its course.

VIN numbers started for recall when they believed the faulty parts hit the production line, but obviously they were off by at least a hundred. How do we know whether they got it right? I assert they did not. All they offered me in compensation - because I've been buying GM products for 24 years - was a $200 pre-paid visa card for use at a dealership, and only for regular service, not repairs. Since then I've also had multiple incidences of a trio of fault codes that shut down all my winter safety systems - four-wheel drive, traction control, and stabilitrak. Every time I take the truck to the dealer they reset the codes and say there's nothing wrong with the truck. I'm at $400 for this problem, with no resolution.

These systems are vital to driving safely where I work in northern BC, so when these codes are activated I lose the things I need most. The computer will not reset the codes even though nothing is currently wrong with the vehicle, and I'm forced to drive around without my main safety components until a dealer can make time to soak me for a repair bill to reset them.

GM has built in faults that could reset on their own, but don't, and make you go to the dealer to pay plenty of money and fix what isn't broken. If the codes actually identified which part is intermittently causing them, at least I could have that part changed out and the vehicle would be reliable. To top it all off, the vehicle is much less safe to drive with these features disabled, so my life is at risk until I get there. This is flat out extortion.

Christmas Eve day, I stepped into Jackie Cooper Cadillac in Norman. The salesman said he only had 9 months experience but would get me a great deal. Found a SUV on the showroom floor and asked how much would the lease would be on that vehicle. He told me that I could get the lease payment for $350.00 a month. Well I questioned him again and asked how much do I have to put down on the vehicle and was told $0. I asked him again if he was sure I could get that vehicle for $350.00 a month lease with no money down? Was assured again that I could, so I said let's do the paperwork and I will take delivery today. He told me great and got me in the Finance Dept. to do the paperwork. After going through the paperwork and signing everything, I was informed that the lease payment would be $550.00 a month.

I looked at the finance manager and asked, "What about the $350 lease that I was told by your salesman?" He said that there was no way I could get a lease for that amount unless I was ready to put down almost $4000.00. I informed the finance manager that I was told I could get this lease for $350.00 a month. After being informed that there was no way I could get the vehicle, I informed the Manager that they had some training to do with their staff because they gave me the wrong information and I was very upset after wasting 2 to 3 hours dealing with new cars sales people. I walked out, never "I am sorry, please come back and see what we can work on."

So now I go to Ferguson GMC in Norman and inquire about a truck. They had advertised a truck in the paper for $25999.00. So I went out to take a look to see what they had to offer. Jeff the new cars sales Manager told me that since I was a GM employee I could pick out anything I wanted and that I would get a better price then what was advertised because of all the rebates and GM discounts that I was entitled to. So this salesman takes me out and asked what I was looking for and I told him I would like to have 4 wheel drive and towing package. Found a vehicle and went to the finance dept. to see what they could do. Well after spending a couple of hours doing paperwork, my payment would be $550.00 a month. I told them that I wanted the truck that they advertised and was told that I could not get that deal with 4 wheel drive. I said, "Ok, let's see what you can do," so I told them that I had an appointment that I had to go to so find a truck and give me a call.

So a few hours later, I get a call from Daniel from finance and he asked me if I could come in and see what they found for me. I told him that I had to go to a performance that evening and he asked if I could come in on Saturday around 10:30am. I said fine. I was feeling bad because it was 10 minutes to 11am and I do not like to have people waiting for me. So I go to the showroom floor and asked for Daniel, and after about 20 minutes I was informed that Daniel does not start working till noon. I told the manager that I was asked to be there at 10:30am to look at this truck that Daniel wanted me to see. Again I was told that Daniel does not come to work till noon. So they asked if someone else could help, I said no because apparently no one knows what Daniel had put aside for me, so I told him to have them call me when they think they can get their act together.

About 4pm, I receive a call from the salesman that helped me out the 1st time I came to the store. He informed me that they had a truck for me to look at and could I come in... I said I would see. The following Monday, I get a call from Jeff the new car Manager, he said please come out and look at a truck that he had set aside for me. I told him I would be right there. He said make sure you ask for Jeff because he would treat me right. I asked Jeff if these trucks that they were advertising had fog lamps, he said, "I am looking at them and they all have fog lamps." I asked, "How many do you have left at that sales price?" and he said 7 or 8. So again I go out to the store and Jeff told me he was with a customer and just give him a few minutes, I said no problem. A few minutes later, Jeff came back out and said it was taking longer than he expected, I said no problem.

About 10 minutes later, Jeff came back and said, "Would it be all right if I hand you off to a salesman?" I said all right, so the salesman said he would go get the truck and pull it up for me. The truck that they brought out did not have fog lamps. So I asked about the advertised special with fog lamps, and the salesman said he had no idea what the advertisement had. So I went back to Jeff and asked about the fog lamps and he said, "No problem, I will put fog lamps on that for you..." I said, "You told me that you had all kinds of trucks with fog lamps on it," and he said, "I guess I was mistaken." So I asked, "How many trucks do you have for the advertise special?" and he said, "I guess you are looking at it."

Well I was again upset and told them that they were wasting my time "when you tell me you a lot of trucks with the fog lamps and you had 7 or 8 vehicles that I could look at," and he said what you see is all that they have. So I walked out of the 3rd facility that sells GM vehicles. I really did not know that GM was doing that good and could afford to lose customers but seems to me that they could care less if I bought a vehicle from them or not. So I guess I will have to go to look at a competitor since GM does not know how to treat their customers.

The representative told me my car would cost over $400.00. I agreed to pay it. At that time, I felt good about Bale Chevrolet being able to fix the issue. Why not? I bought a 20003 Impala from them in 2004. I went and paid for it. Mind you that this was on 4/25/13; I am writing this on 5/16/13. So, I get in my car on lunch yesterday and my check engine light is on. Then later, when I had got off the Service Traction Control light error, the Low Oil pressure lights are right back on; and my car is doing the exact same thing it had done in April before it had been alleged to have been repaired. When this happened again this morning, my child was riding with me. I made a left turn and was almost side swiped because my car wouldn't accelerate at all. I called the Service Department at Bale and was told they will look at it and it may be a multiple issue problem.

I had my car fully diagnosed back in April, so if it was a multiple issues thing, those multiple issues should've been addressed before allowing me to leave with a patched up car. He also told me I would be responsible for any new parts pertaining to the Service Traction/Low Oil Pressure issues. Also, I was told that I will have to wait until Monday before anybody can look at the car. I've already paid for the repairs which weren't done properly and now I have to wait 2 days before it can even be looked at. It is sad (me and my family are long time Chevy buyers) to be treated like this at a lot where I've bought more than one car; to be told get in line and wait after my car when it wasn't fixed properly the first time. I am 100% sure that I, nor my immediate family, will ever purchase another Chevy car or truck as long as I live.

This is from a company that my tax dollars helped to bail out. I still purchased from them to now be treated like a number. I almost had my car totaled out because of issues that should be a recall in the first place. Second, I paid to have it fixed. I know this email won’t be responded to, but I hope others will read and strongly consider not purchasing a GM vehicle at all. I will be trading my poor Impala for a Honda as soon as I have money to pay Bale Chevrolet a second time to fix what should've been fixed in April. Google Bale and you will see all the complaints about them having to fix the same problems two to three times, with the customer ending up paying more and more just to get something that should've been correctly diagnosed and fixed the first time.

I tried to work through the district reps but that was ineffective because they said the dealerships were owned and operated independently. I inquired about how they advocate for the customer and ensure customer satisfaction if they have no influence. I could not get an answer from them as they did not have one. When I told them that the dealership was lying to me and to them, the district didn’t care because they were independently owned and operated. This is the worst experience of my life and I am convinced that General Motors as a whole does not care about the consumer. I have been documenting all correspondences with the dealership and district reps. I do not have enough characters here to write all of the history, but I am convinced that I should reach out to the public (newspapers, news stations, websites, etc.) and share my story. I believe that if General Motors doesn’t care for people, I should enlighten them to my purchasing experience so they are informed.

On one additional note, my Acadia has also been in for service on a valve on the gas tank. I am suspicious that this is from the accident but cannot get confirmation from the service department. If General Motors (outside of the dealership or district reps) does care about protecting the customer and they are concerned about customer satisfaction, then I would love for someone to contact me. I purchased a new vehicle and I received an almost repaired vehicle with 1000 miles on it. All I ever asked for was a new vehicle like my payment to Circle Buick was for. They have received their money and I have received a crashed car, ~25 hours of lost time from phone conversations/trips, lies from the dealership and an overall disregard to customer satisfaction. I am willing to bet that all consumers would love to hear my story as it definitely highlights why General Motors products should never be purchased.

Unfortunately when I spoke to the sales manager, their way of "helping me" was to get me into a new Terrain with a brand new loan of 6 years and an interest rate of 3.6%. How is this helping me? The only reason why I was even considering the exchange was because the car that they sold me is not reliable - AKA "lemon"! I am sure that the dealership has better incentives than what they were trying to offer me.

I do not believe GMC cares about their customers. I was willing to purchase the car with the same payment I have now, but I only wanted a 4 year loan. They were unwilling to help. Why would I want to purchase a car from GMC ever again after the kind of service I got? If I am going to start from scratch, I might as well go to another brand of car. The sales staff at GMC Cerritos were not understanding of my situation and were very condescending. Thank you.

When Gordon called four days later, he advised us that it was the PCM (computer) and it would need to be replaced. We agreed. Nine days later, he called advising us that the fuel pump will need to be replaced. We agreed. At that time, I reminded him of our conversation about what my friend said and his assurance he gave us about running a diagnosis. He then stated he needed to get the car running before he runs a diagnosis on the vehicle. I found out later that was not true. When we went to retrieve the vehicle, it was running loud. Gordon said it was hot (the weather) and it was the fans needing to run to cool it off. We went on down the road about two minutes. The noise persisted, and we decided to go back to the dealership. When I took my foot off the gas to turn around, I noticed the odometer was ticking down. When arriving back at the dealership, Gordon said he would need to keep it to look at the problem. We agreed, telling Gordon that we understood if a mistake was made and that we just want it to be repaired correctly.

A few weeks later, he called and told us it was ready. Since I was busy, my husband went to retrieve it. In the commute back, he noticed that it was shaking when it gets to certain speeds. He also stopped to get gas, and the pump would stop as if the vehicle was full. When he pumped slowly, the gas would go in; but after a while, gas would spit out of the tank. After talking with my husband, we weighed our options. We decided to call GM to get help. We first spoke with FJ, explaining all the problems. He contacted Gordon. FJ called us back stating that Gordon said they have never serviced our vehicle. When letting FJ know we have receipts and would be happy to fax them to him, he explained the policies and could not get faxes from consumers. FJ told us he will do further checking and he would get back to us. After that, I spoke with several people at GM to no avail.

My husband became ill so my attention was on him. About a month later, I contacted FJ again. He in turn sent me to Regina, a district specialist for GM. FJ explained that Traditions Chevrolet was in her district. When speaking to Regina, I explained the issues, all of them. She said that she would look into it and will call us back. Upon talking to Regina again, I asked for a refund for work on our vehicle and for the two-week rental we accrued. I explained that we live in approximation of one plus hour away from that dealership and we would prefer to take it to another dealership closer to our home and have Traditions Chevrolet to pay the other dealership. She in turn called Davis Chevrolet, and Mike (the service manager) told me that we would have to pay for diagnosis in an excess of $100. After a back and forth missing each other's calls for about three weeks, she called and I explained what Mike told us and explained that we just paid Traditions Chevrolet $1230 and we have more problems than which we started. We just couldn't afford to spend any more money on Traditions's mistake.

She called Traditions again and spoke with Mark, the new service manager. When speaking to Regina again, she assured me that we would be reimbursed for the rental and they would correct the problems which were caused because they warranty all their work. We drove to our friends in Wallis on Tuesday (10/8/12) to meet the service manager Mark. He brought us a car (Impala) to drive. On Friday (10/12/12), I spoke with Regina and she told me that any repair will be up to Mark, the service manager. After the call, I called Mark. Mark told me that the problems were not related to the repair and all the issues were a coincidence. I asked, "If they replaced the fuel pump, then they had to drop the fuel tank." He said no and that all they have to do is take off a few screws. They don't touch the tank. He then told me that I was not totally forthcoming with him and all of these problems are because our vehicle is too old. He then began to laugh. When I asked him "Is it funny?" he continued to laugh.

Preceding this call, I contacted Regina and left a message about Mark - the blatant rudeness, the statements he made and I wanted to speak with her supervisor. Today Monday (10/15/12), I spoke with Regina and have it all recorded. She was just as rude and obviously not willing to help. She stated that all decisions were up to the service manager. There is more but all on recording. If you would like the recording, I will send it to you. Please help us.

The major thing is it's all controlled by a computer which turns my airbags on in the passenger seat when I have my hand across the middle of the seat without touching it. I only have 1980 miles on my car. I called GMC itself up and they said they can't do anything because service said no problem with car. The paperwork they gave said between 16 City and 23 Highway mpg but my car reads only 9.9mpg which doesn't meet what the law says on my car or what my paperwork state on the car. Also, I had two gallons left and my gas light never turns on. But two weeks ago, I had four gallons left and the light turned on.

After that the climate control system quit working correctly, blows heat out of one side and A/C out of the other when in the A/C mode. A part called an actuator fixed the passenger side but now the driver's side is blowing heat out like the passenger side. The climate control system has never worked right and never will. There's nothing like a family summer vacation with the heat on in a $52,000 truck. We have had to just roll the windows down and suck it up until you get home. I have lost tens of thousands of dollars in lost work time taking this truck to be repaired.

Would I buy another GM product? I would not take it if you gave it to me. I can't afford the time off work or the repair bills. This truck is a 2004 with 54,000 miles on it and is garage kept, never been off road. It still has the original tires on it and they are only about 70% worn. The customer service dept stated that GM would buy the truck back during the dozen roof repair attempts, but the amount they wanted to give us back should have been a criminal offense after what we paid for this truck.

The dealership said it was a bad transmission and replaced it on May 4. When I picked up my car, I asked about covering the cost of the rental. They asked what type of car I rented. I said Chrysler and they said it had to be another GMC. At that time, when they didn't have a loaner, nobody said you had to rent another GMC. When I got the car home, I noticed I had transmission fluid on the floor, so I had to take it back again on May 7 (no car for the weekend). They said they forgot the seal kit and were able to repair it the same day.

On 7-20, coming to work, the transmission started to sound funny. Halfway to work, it would go into 1st gear. I had to drive to the dealership doing 35 mph, late for work. I did get a loaner car this time. Out of all the new cars I have bought (Chryslers), I have never had transmission problems and now I have two bad transmissions. What's the chance of that? This vehicle is costing me time and money. I bought a new vehicle so I wouldn't have these problems. The company I work for supplies parts for this vehicle and you demand 0 defects. I'm not sure why you would treat your customer this way!

After I received it back, I returned it within 24 hours complaining my left mirror cover is not lining up like the right hand side. One of the guys tried to repair it (not the same guy who assembled the job) after I received it back, they broke the right hand side leaving it out of its bracket and a big gap. I was told then, that I must return the vehicle in two weeks when the guy who assembled my car will be back from leave. When I try and put my car in reverse, the gears are scratching badly before it goes in. I feel that my car was not worked on by professional and my life is in danger with the gears scratching believing it might jam while I am driving or leave me stranded.

If it's a supplier wiring harness issue, let's fix it as no amount of TV and other media positive advertising can overcome a day and night visible problem that gets most people's constant attention and commentary. (In short, would any of us re-buy vehicles that after a few years, long before their lifetime runs their course, visibly advertise that they have a rather simple visible fix that seems to be an endemic GM problem? I think not!) Like Forrest Gump is noted as saying, "Stupid is as stupid does." For all our GM families' sake, investigate and fix as appropriate this seemingly forever on the road negative adverting.

I am Randolph **, GM's past General Director of Information Security, previously located in the Ren Cen for many years.

I told them all I wanted was to have the 6 speed transmission shift properly, and then I would probably get better mileage. The service department at Fox Chevrolet in Negaunee, Michigan tried it out and they insisted that there was nothing wrong. They said I was probably trying to compare my GMC Terrain with my 2011 Chevrolet Cruze, which shifted real good and got 39mpg on highway and 34mpg around town all the time.

They also told me that after I put another 5,000 miles on my GMC Terrain, it would probably be better. We now have over 14,000 miles on it and I am complaining once again. The main reason is gas is so expensive and GM advertises 30mpg on highway and about 26 to 28mpg in town. So my complaint is false advertising, on the part of GM. So, I am requesting that you correct this problem. Thank you. Also, I have been a GM customer for over 25 years.

All of this occurred back in December of 2011. After the valve cover was replaced, I continued to monitor the oil consumption of my truck’s engine to find no improvement. I returned to the dealer tonight, 3/22/12, to find out what the next repair attempt would be. I was told that there was yet another new TSB out that calls for yet another redesigned valve cover. I asked the service tech if I could get a copy of the TSB and was told they could not share one with me.

He also told me that GM customer service would not know what the TSB number was since they get that information from the dealer service department. What? I asked him were they get the TSB numbers from and he stated they get it from GM. I asked for the phone number of the GM department that could give me this information and am told he cannot give this number out! GM has no true "customer service". I am continuing to be jacked around by GM on the oil consumption issue with no end in site! This will be the last GM product I own.

I am frustrated to the level that I want to put my car next to your show room with the billing history of the maintenance to show all the people that your company is not considering us as people and that our safety and our family's safety has never been considered by you. I will use all my contacts to tell everyone how I am suffering from your company using TV Radio and newspapers.

How about the NTSB being notified? I can also mention that the fuel pump went out about 20,000 to 30,000 ago. The cost is over $1000.00. I have never heard of a fuel pump going out. I had lost time and wages and it’s dangerous. They make great vehicles, but the overall components are the pits after 30,000 miles.

My first visit to address this problem was an adjustment to the door by the Service Manager who appeared concerned for my problem and wished to correct it. I reported back and explained that I was still experiencing the wind noise, plus there had been a recent dust storm and my husband pointed out to the service manager where dust had passed through the weather stripping. This time new weather stripping was installed.

I drove to Colorado Springs to visit the grand kids for Christmas and I needed to drape a jacket over my left shoulder while driving as the air coming through the door was cold and my shoulder was freezing. My husband sat in the passenger side noticed that he could also feel wind coming in from the door on the passenger side of the truck.

Last Friday, January 27th, I was again at Sands Chevrolet to once again address the wind noise, as well as a squeak under the hood. I was introduced to the Shop Foreman who was to ride with me to hear the wind noise and make recommendations to correct the problem. What I got instead is: What you are experiencing is turbulence much like that of an airplane. GM and Chevy trucks are designed like this so that the occupants do not suffer from Carbon Monoxide Poisoning. My 73 truck did it and my 81 truck did it too. I said that my 96 Mustang doesn't do it. He said that my Mustang is not square. I told him that the wind noise lessened after the new weather stripping was installed, but it was still present. I told him that I had used a pressure washer and showed my service manager where water had leaked in. He told me that I shouldn't have used the pressure washer as the truck is not designed to facilitate that type of pressure, it is designed to keep out rain water only.

He said they have a smoke machine to locate air leaks. I told him that my next detection mode was going to be baby powder. He said yes it would work, by lining the door frames with baby powder then turn the air on full blast to see if any powder escapes to the outside. Because my truck is designed to keep the air in, not to keep the outside air from entering in. He said that in order to not have turbulence I would need to buy a Cadillac truck, but people who buy them do not use them for anything other than to haul people, and I would have to spend eighty thousand dollars not to have wind noise. Now if he could hear a whistling noise from either door, then something could be done. But nothing can be done about this. He suggested that I turn up the volume on my radio.

I am returning to the dealership this AM to address the squeak under the hood. I really like my service manager but I think his foreman is overriding him on my complaint. My service manager seems genuinely concerned about me and my satisfaction. I feel that the Shop Foreman thought that since I am a woman he could give me this line of baloney and I would accept it as gospel because he is a man! This is a brand new truck and I should not have to cover my shoulder in cold weather, or hear wind noise at 65 75 miles per hour. Does any other Chevy truck owner have this same problem?

Some guys have been waiting all summer for theirs. So my $43k truck is sitting on the dealer's lot collecting dust in the sun. A truck with the same engine from New York is sitting there also, waiting. The GM Customer Service lady told me no one else I could talk to would have any other information. I had called Bosch earlier and they also responded quickly, but the guy I talked to couldn't even cross reference the OEM part number for the injector. He said Bosch is the exclusive manufacturer for GM. Go figure.

I told the service Manager i would not be able to afford that added expense, not knowing if GM would provide any finicial assistance in their final determination. The next call i received was from Stephanie at GM customer service, she proceeded to advise me that GM would not be able to provide me any finicial assistance, due to the fact that the van was a 2003 and that i had not purchased it from a GM dealer. I then requested a answer as too why she did tell me this during our initial conversation, seeing how she was privy to that information during our first conversation. She did not give me a answer to that question, only replying she was sorry.