Ford Escape Reviews

I purchased my 2018 Ford Escape brand new, and it has been a complete nightmare. In 2020, while still under warranty, the transmission began severe shuddering. The Ford dealership replaced only the torque converter under warranty. Just 8-12 months later, the exact same issue returned while still under warranty, and once again, they replaced only the torque converter. I questioned why this kept happening, but was assured it was fixed.

In August of 2023, there was a hailstorm in Minneapolis, Mn. I had previously had a 2011 Mercury Mariner, on which the transmission was going out on - and it was totaled by the insurance company. I used the Insurance money to partially pay for a 2016 Ford Escape Titanium. - Well - I have put several thousand dollars into the repairs! I am a Sr., and on Social Security, and I have a part-time job to pay my rent that requires a vehicle. Now the car keeps overheating, (this has happened 2 times before - no one can explain it), The transmission was replaced, the motor was replaced (by the previous owner on the last 2), The gas mileage keeps dropping (I have had a part installed for that). I have had multiple other repairs done on this car. I have never had a car like this - and it's so difficult to repair yourself!

I have had (1) one recall on my 2015 Ford Escape. Purchased a LaFontaine Dealer in Michigan. The Ford Escape was keep for service, I had called a few times. Finally, when I picked up my Ford Escape, there was no oil nor antifreeze in car. Today, repairs antifreeze leaks and possible oil leak. Also window wash fluid leak. Repairs costs. I have receipts and purchased documents. Thank you, TL

Thanks a lot Ford. You really let me down. Leased a 2018 Escape which needed a new engine before lease was even up about 20,000 miles. Of course you fixed for no charge knowing it was a lease! Guess what? Covid happened. Lease was up and no new cars to lease so after paying the lease for 3 years had to either buy the car or buy another used car. Well of course the car has a new engine. Why wouldn’t we buy it! Guess what? New engine blew at 60,000 miles. Told us the warranty was up and had to pay $13,000 for new engine! Still owe $10,000 on car $348.00 a month on loan! And have no car! So what do I do? Have to pay loan and can’t afford another car payment!! Thanks a lot for letting us down Ford!!! Car shouldn’t need 3 engines when not even 6 years old!!!

I am experiencing persistent issues with the windows on my Ford Escape, specifically on both the driver and passenger sides, which struggle to raise and lower, producing unusual noises and leaving marks on the glass. Despite two visits to the Ford dealership where I purchased the vehicle, which is located far from my residence, the problem remains unresolved. During my second visit, I was initially offered a loaner car but had to wait five hours only to be told that none would be provided, with the technician concluding that no trouble codes were found. Subsequently, I scheduled an appointment at a different Ford service center; however, they require me to leave my car for an unspecified duration without offering a loaner vehicle, which is unacceptable given my reliance on the car. Consequently, I am expressing my extreme frustration and dissatisfaction with the service provided by Ford.

My 2016 Ford Escape titanium with turbo and eco boost 2.0L is the worst vehicle I have ever purchased!! I do not recommend it to anyone!! Motor has blown at 107k miles motor mounts broke, axles have been replaced and lots more!! And it still has issues!! Now I’m looking to replace the air intake inlet because the cheap plastic broke and that’s a pretty penny to. Parts alone not including labor. I really do not recommend it.

I purchased a new Ford Escape In February 2025 and had issues with passenger seat comfortable. This seat is not put together like driver seat, which is comfortable. Passenger is painful to sit for any duration! I have taken it to a Ford dealership and they claim seat is not broken. Seat isn't broken, but not assembled as good as driver's seat! I have opened a case which has since been closed. I have escalated it up to higher level and still after 4 attempts to get a response from FORD I still haven't been contacted! Ford doesn't care about their customers after the sale! Just that they sell their products!

My 2018 Escape has Coolant Intrusion and Ford has this as a known issue. Program 21N12. My vehicle was less than 1 month past and at 81k on the 7yr 84k warranty on this program. To call it a program is a work around. It should be a recall with no limits as how do you know when. This was a $6900 repair. Very disappointing by Ford that a known issue on a vehicle with less than 100k is the consumers fault. Never again will I purchase a Ford product or parts as my 38 yrs in the automotive business will no longer include Ford.

That proud moment you've bought an American-made vehicle brand new and it's junk. There's not enough space to list the ginormous problems I have with this vehicle. It's 2015, under 90,000 miles and unfortunately, I need to junk it.

Don't ever plan to buy a FORD again. How do customers ever protect themselves against DEFECTIVE VEHICLE purchases? CarFAX, recall research, etc and none of it touched on the Coolant Intrusion and engine problems I have been scammed with. Ford Customer service won't help and conveniently there was no recall issued for the problem, just a Customer Satisfaction Program that expired before I bought the Escape. My vehicle is still within the Customer Satisfaction Program 7years and FORD refuses to help me. What happened to Doing the Right Thing and Manufacturers actually taking responsibility for their defective vehicles? I can see why there is a class action lawsuit recently in place.