Ford Escape Reviews

I purchased a new Ford Escape In February 2025 and had issues with passenger seat comfortable. This seat is not put together like driver seat, which is comfortable. Passenger is painful to sit for any duration! I have taken it to a Ford dealership and they claim seat is not broken. Seat isn't broken, but not assembled as good as driver's seat! I have opened a case which has since been closed. I have escalated it up to higher level and still after 4 attempts to get a response from FORD I still haven't been contacted! Ford doesn't care about their customers after the sale! Just that they sell their products!

My 2018 Escape has Coolant Intrusion and Ford has this as a known issue. Program 21N12. My vehicle was less than 1 month past and at 81k on the 7yr 84k warranty on this program. To call it a program is a work around. It should be a recall with no limits as how do you know when. This was a $6900 repair. Very disappointing by Ford that a known issue on a vehicle with less than 100k is the consumers fault. Never again will I purchase a Ford product or parts as my 38 yrs in the automotive business will no longer include Ford.

That proud moment you've bought an American-made vehicle brand new and it's junk. There's not enough space to list the ginormous problems I have with this vehicle. It's 2015, under 90,000 miles and unfortunately, I need to junk it.

Don't ever plan to buy a FORD again. How do customers ever protect themselves against DEFECTIVE VEHICLE purchases? CarFAX, recall research, etc and none of it touched on the Coolant Intrusion and engine problems I have been scammed with. Ford Customer service won't help and conveniently there was no recall issued for the problem, just a Customer Satisfaction Program that expired before I bought the Escape. My vehicle is still within the Customer Satisfaction Program 7years and FORD refuses to help me. What happened to Doing the Right Thing and Manufacturers actually taking responsibility for their defective vehicles? I can see why there is a class action lawsuit recently in place.

A couple of months ago, the screen in my vehicle went black. The dealership fixed it and it was under warranty, but I was without a vehicle for a week. On June 22nd, we were leaving on vacation and we were 2 hours into our trip. The vehicle threw the low coolant/engine overheat error. We got the vehicle back to Frankfort. My vehicle was left at the dealership. They looked at it and started the same process as they did my husband’s. I picked my vehicle up when we got back and last Saturday, it threw the error again. We took the vehicle to the dealership again. I haven’t been given an estimated time for repair and I am on Day 5 without a vehicle. My vehicle has less than 9,000 miles on it. A vehicle this new should not be in the shop.

There is no printed manual. They provide a software version in the car. The web version has poor and incomplete content and search is poor. It is difficult to find operational info. Only 3 how to videos.

I had a terrible accident when three lights appeared on dash caused terrible experience. The car accelerate very fast. They took me to the hospital with a lot of bruises. I'll never buy a Ford car. Never again. NOT RECOMMENDED.

I purchased a brand new 2017 Ford Escape in 2016- the first issue is the auto start stop feature which can become faulty if there is a dash light on (was told this by ford) after stalling completely at a red light- luckily, you can shut it off but that doesn’t fix the issue upon starting it- there is not a recall, and there isn’t a fix- this was the response- a few months ago the vehicle started losing pressure with incline & took awhile to gain speed. The engine light came on a few days prior to this- when I brought it to have the code read the codes were all timing related with a “likely” fix of an 02 sensor- I had the 02 sensors replaced, that didn’t solve the problem so I continued replacing all of the codes hoping it wasn’t the final one of the fuel pump.

My 2017 Ford Escape's remote start quit working recently. I replaced the fob's battery and that did not work, I had the battery replaced with a new battery that did not work, and I had a new remote start put in by a Ford dealer and that hasn't worked. Now they are telling me it is in the Ford Escape's electrical system somewhere and they cannot figure it out. I am on a fixed income and this is costing me big time. If it is an electrical problem in the vehicle shouldn't this be the manufacturer's fault? My Escape only has 43.000 miles on it and this is the first time it has given me a problem. I just want the remote start to work is that asking too much? Can I go after the Ford manufacturer for the cost of this?

It’s completely worst. Ford Escape I have November 2020. Today 23 Dec 22. I’m suffering from 17 month. Sunset ford service providers, salesman, worst. I would like to give -5 star. Please Check it out video on google.