Ford Escape Reviews

DO NOT BUY a Ford if you have any other option! We bought an Escape in July and it's been in the shop for about a month and they can't fix all the things that are wrong with it! They tell me I just need to try to live with the issues, there is nothing they can do. And escalating the problems from the dealership to the Ford corporate, they say, "Oh well, if you want to come buy an additional car, we'll give you $3500 down on it!!" Seriously? Not even my backup camera works but they don't care. Horrible customer service, and so far, way less than stellar product. They should be ashamed.

My niece was coerced into buying a 2018 Ford Escape from Enterprise Car Rental Company in Concord, CA. What a worthless piece of crap. She has already has had to have the engine rebuilt and has also suffered $2,000 in repairs that she cannot afford and of course feels that the vehicle is unreliable. We also had at one time purchased a Ford Escape in California and after it stalled 3 times, once on a freeway in heavy traffic, we were able to get a full refund under the California Lemon Law. This is the most unreliable, expensive SUV made in America. Buyers beware!

This is a warning for anyone who is considering buying a Ford car or truck. Not only are the transmissions in these vehicles faulty, Ford does not stand behind their vehicles. I bought a 2015 Ford Escape on my birthday 2019. That day it broke down on my way home had to be towed back to the dealership. Should have known then. After 4 years with only 60,000 miles on it fluid was leaking into the spark plugs and I was told it needed a new engine. I was able to get it repaired out of pocket. Forward to today it has 126,000 miles on it and now ford says it needs a new Transmission. With plenty of recalls on their automatic transmission 6F35 they still claim that my transmission is not in the recalls. The dealership wants $7000 to replace the transmission. There goes the buy made in the USA. Just don’t do it!! I will never buy a Ford again.

I purchased my 2018 Ford Escape brand new, and it has been a complete nightmare. In 2020, while still under warranty, the transmission began severe shuddering. The Ford dealership replaced only the torque converter under warranty. Just 8-12 months later, the exact same issue returned while still under warranty, and once again, they replaced only the torque converter. I questioned why this kept happening, but was assured it was fixed.

In August of 2023, there was a hailstorm in Minneapolis, Mn. I had previously had a 2011 Mercury Mariner, on which the transmission was going out on - and it was totaled by the insurance company. I used the Insurance money to partially pay for a 2016 Ford Escape Titanium. - Well - I have put several thousand dollars into the repairs! I am a Sr., and on Social Security, and I have a part-time job to pay my rent that requires a vehicle. Now the car keeps overheating, (this has happened 2 times before - no one can explain it), The transmission was replaced, the motor was replaced (by the previous owner on the last 2), The gas mileage keeps dropping (I have had a part installed for that). I have had multiple other repairs done on this car. I have never had a car like this - and it's so difficult to repair yourself!

I have had (1) one recall on my 2015 Ford Escape. Purchased a LaFontaine Dealer in Michigan. The Ford Escape was keep for service, I had called a few times. Finally, when I picked up my Ford Escape, there was no oil nor antifreeze in car. Today, repairs antifreeze leaks and possible oil leak. Also window wash fluid leak. Repairs costs. I have receipts and purchased documents. Thank you, TL

Thanks a lot Ford. You really let me down. Leased a 2018 Escape which needed a new engine before lease was even up about 20,000 miles. Of course you fixed for no charge knowing it was a lease! Guess what? Covid happened. Lease was up and no new cars to lease so after paying the lease for 3 years had to either buy the car or buy another used car. Well of course the car has a new engine. Why wouldn’t we buy it! Guess what? New engine blew at 60,000 miles. Told us the warranty was up and had to pay $13,000 for new engine! Still owe $10,000 on car $348.00 a month on loan! And have no car! So what do I do? Have to pay loan and can’t afford another car payment!! Thanks a lot for letting us down Ford!!! Car shouldn’t need 3 engines when not even 6 years old!!!

I am experiencing persistent issues with the windows on my Ford Escape, specifically on both the driver and passenger sides, which struggle to raise and lower, producing unusual noises and leaving marks on the glass. Despite two visits to the Ford dealership where I purchased the vehicle, which is located far from my residence, the problem remains unresolved. During my second visit, I was initially offered a loaner car but had to wait five hours only to be told that none would be provided, with the technician concluding that no trouble codes were found. Subsequently, I scheduled an appointment at a different Ford service center; however, they require me to leave my car for an unspecified duration without offering a loaner vehicle, which is unacceptable given my reliance on the car. Consequently, I am expressing my extreme frustration and dissatisfaction with the service provided by Ford.

My 2016 Ford Escape titanium with turbo and eco boost 2.0L is the worst vehicle I have ever purchased!! I do not recommend it to anyone!! Motor has blown at 107k miles motor mounts broke, axles have been replaced and lots more!! And it still has issues!! Now I’m looking to replace the air intake inlet because the cheap plastic broke and that’s a pretty penny to. Parts alone not including labor. I really do not recommend it.

I purchased a new Ford Escape In February 2025 and had issues with passenger seat comfortable. This seat is not put together like driver seat, which is comfortable. Passenger is painful to sit for any duration! I have taken it to a Ford dealership and they claim seat is not broken. Seat isn't broken, but not assembled as good as driver's seat! I have opened a case which has since been closed. I have escalated it up to higher level and still after 4 attempts to get a response from FORD I still haven't been contacted! Ford doesn't care about their customers after the sale! Just that they sell their products!