
Ford Escape Reviews
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The Ford Escape is a crossover SUV with fold-down seats and plenty of cargo storage space. Read more Ford reviews to learn about other models.
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Ford Escape Reviews
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Reviewed Aug. 17, 2014
Our Escape stalled on the interstate. We pulled to the side of the road. It restarted without hesitation. But now it does it every few miles. Sounds like it is a common problem. Ford needs to step up and do a recall.
Reviewed Aug. 10, 2014
I bought a brand new 2010 Ford Escape. The air conditioner stopped working in the summer of 2011. A Ford dealer then "fixed" the problem, which was in early September, so just enough to get it through a week or so. I didn't notice any issues because I didn't use my air conditioner much until summer 2012 when it got really hot and the AC failed again. A second dealer applied yet another band aid, likely just to get it out of warranty. It's now Summer 2014, and the AC doesn't work at all. One dealer performed a "system recharge" and "diagnostic" for $250, and it worked for 2 days, then went out again. Then another dealer tells me the condenser needs to be fixed, then the expansion valve, and another part - essentially the whole AC system needs to be replaced because one part disintegrated and ruined the whole system.
I pay the dealer $1100 to fix it... it works for the 2 days in the 70s, then when it hits 80+ it goes out again. Seems like a Ford design defect - Ford 4 dealers and no one has fixed it. From other comments, it sounds like the AC is a consistent problem for Ford Escapes. But instead of fixing the defect, Ford can make more money for itself and the dealers by making customers pay thousands of dollars in parts and labor to fix their AC systems. I'd love to join forces with other consumers and be part of a class action or at least multi-plaintiff suit... I would be more than happy to participate if contacted by a lawyer.
Reviewed Aug. 7, 2014
At 75,000 miles a replacement of fan drives cost $1,100.00! I have never had such a problem in 48 years of car ownership. In addition, I have had the Escape recalled for computer problems just two weeks before this problem. I have always had scheduled service at Sunrise Dealership in Fort Pierce FL. This Escape (Ford Escape 2009) has had problems from the first month I bought it and past consumer complaint resulted in a settlement at Ford Advantage in Stuart, FL where it was purchased over an $800 charge for a detailing service that did not provide its contractual services. I will never buy from Ford again.
Reviewed Aug. 6, 2014
Driving home from OBX to PA my husband was entering the highway (in VA) when the wrench light came on and the car started slowing down. He had absolutely no acceleration... He had his foot to the floor on the gas pedal. We made an emergency stop on the side of the highway and looked up what the wrench symbol meant. After sitting for a minute or so, he started the car, the wrench light went out and we were on our way. I did some research on my phone and found this was a known issue and Customer Satisfaction Program 13N03 was in place for the issue. We called the Dealership the following day and was told to bring it in the following week. I did that on Monday and was told that there were no codes stored on the computer of the vehicle and they were unable to replace the throttle under the program.
I fought with the Dealership over the issue and they stood behind their decision. Apparently the only way Ford will reimburse you for the Throttle Body replacement is ONLY IF THERE IS A CODE showing that it was the throttle body... P2111 or P2112. I refused to take the vehicle without them replacing it... paying for it myself. I am now fighting with Ford Headquarters to get reimbursed. It is also a known fact that after several "successful trips" according to the vehicle computer, that the codes will erase... which is why my vehicle was not showing any codes. I will continue fighting to get reimbursed for this known issue. My vehicle is a 2010 and only has 27,000 miles on it and up until this happened, I have been very satisfied with it.
Reviewed Aug. 6, 2014
I purchased my 2010 Ford Escape 5 months ago. I have had SEVERAL issues: 1) a month after buying the vehicle I noticed rust bubbles on the rear passenger wheel. Well took it back up to the Ford dealership and they told me that there was nothing they can do and that if I wanted it fixed I would have to pay for it. By the way I got an estimate 786$ for a small spot. Then a couple weeks later I had a hole in my exhaust. Instead of paying 200$ to get it fixed I just had my cousin weld it for free. Well now I have another hole. My back hinge is rusting out. I have a leak in my back windshield that was there I'm guessing since I bought it. My control panel turns on and off by itself then sometimes when I want it off it stays on. And now I'm having issues with the wrench icon and my vehicle is running like crap. I'm so disappointed. I worked so hard for this vehicle and I still feel like I have an unreliable car.
Reviewed Aug. 4, 2014
I have had my 2013 Escape in for service three times for 1.6L engine misfire, stalling and engine dies with A/C on. They have replaced the MAP sensor with error code P0106 twice. Now they are checking for wiring breaks or bad splices. I have less than 27,000 miles on the Escape. Started this problem at less than 9,000 on engine and 7 months old. They finally rented me a car to drive because they can't find the problem. I feel like the Escape is dangerous to drive when it either stalls or misfires while merging into traffic. I bought this SUV new. It should run that way.
Reviewed July 30, 2014
2010 Ford Escape, bought it new, has little over 40K on it. The A/C just doesn't work at all. They figure out why (the all A/C is contaminated by something) and they have many customers with same problem. They said practically all A/C system has to be replaced. With cost around $2000. Am I supposed to talk to my lawyer?
Reviewed July 24, 2014
Took my Ford into the Dealership over two months ago. 2010 Ford Escape, bought it new, has 93K on it. The A/C just doesn't work at all. They can't figure out why but they have many customers with same problem. They keep talking to Head Office who can't give them a remedy. I think I am the only one driving windows rolled down these days. Ford at the Corporate level needs to address their air condition problems. For heaven's sake, I had a 97 Toyota with air conditioning, right up till last year! At least the dealership is not taking my car apart and charging me for something they don't know how to fix. I'm not a happy Ford customer anymore. No matter how nice they may be, it isn't fun driving in the summer without air conditioning.
Reviewed July 18, 2014
2013 Ford Escape... Transmission went out... Car stopped on busy interstate... Car is now at Bob Swope Ford in Elizabethtown, KY. Cannot get any satisfaction from either Ford (I already have a case file) or Swope... Car has been in the garage for 7 weeks.
Reviewed July 8, 2014
I financed a new Escape 6 weeks ago and 1185 miles later, it stalled with no warning and would not restart. Waited over 2 hours for tow. Dealership has car and cannot assess the problem. 5 sensors are not communicating from the engine. They changed the computer and it started and stalled again without starting. Ford adamantly states I must take the vehicle back. I have voiced how afraid I am. So far the problem has not been diagnosed. I am no faith in this vehicle and pay for 6 years.
Reviewed June 29, 2014
I have 67,000 km on my well kept and maintained Ford Escape. This season I turn on my AC and it's blowing hot air. I take it into the dealer and they tell me I need a full re-build at a cost of $2850 plus tax. After researching consumer reports and discussion groups, I see that this is a very common issue with Ford Escapes and is a fault with the AC system. A valve gets clogged, and everything is ruined - the compressor included. Given the social media comments and discussions, this has been ongoing since the 2007 Escape. Ford dealers are familiar with it and their hands are tied locally as FORD corporately has NOT recalled or assisted consumers with the costs associated with repairing a manufacturers design error. I just can't believe that Ford would ask customers to take on this cost.
Reviewed June 24, 2014
Rear hatch had rust before 30K miles. Took it to dealer 3 times to be repaired, and rust is back. Ford is going to replace hatch, but is requesting me to pay $125. They should be doing this for free because of the hassle it has caused us. Heard a noise in front end. My husband investigated and found all motor mount bolts loose and one bolt about 4" long on the front mount completely missing. Dealer would not repair this and we had to order new one from Ford and husband repaired. Axle shaft on drivers side had to be replaced - took 6 weeks to get from Ford - claimed it was on backorder. Now we are getting a rattle from the side the shaft was replaced. Mechanic says, "Sounds like a strut." What a p.o.s!
Reviewed June 2, 2014
After our cold winter I was hand washing my Ford Escape 2011. This is my third Escape to notice the paint was peeling off the driver side fender. I started check the rest of the truck to discover the other fender was also peeling right down to the bare metal and then located another spot on the driver side back door. I thought no problem, I will simply go back to my dealer who will fix the situation. I was totally shocked and disgusted to be given the run around, so far with no results. I was always really pleased with my Ford trucks but I can state that if this is not fixed I will never purchase another product from Ford again!!!!!
Reviewed June 1, 2014
We purchased a 2010 Escape, 4 cylinder with automatic transmission. The shifting of the transmission has always been jerky but since it was this way on delivery thought this was one of the characteristics of the SUV. At about 80,000 miles the transmission was starting to hesitate then accelerate hard at even a stop sign. One evening my wife was entering traffic on a freeway. While accelerating to get to speed the SUV suddenly decelerated almost causing an accident on the road. She managed to get off the freeway just enough not to be in traffic. The vehicle was first towed to a dealership. It arrived Friday evening. We were told they would let us know by Wednesday. Wednesday came and went with no phone call.
I called them and was told that they only have one trans tech and there were multiple cars in front of us. It could take a week before they could even look at it. I called around to other dealerships and found it was the same story, many vehicles with transmission issues but only one tech. I called around and found a trans shop close by. I had the SUV moved to the new transmission shop. Two days later I was told that when they opened up the trans a solenoid had failed. This issue caused other damage in the unit. Since the SUV is so new they couldn't buy replacement parts from anybody but Ford, which they were surprised that all the parts I needed were in stock (I am not surprised probably a pretty popular item). The total for the repair, $3,000 dollars. The vehicle is not even 4 years old. I have owned many GM vehicles in my life. I never had a transmission go in any of them. We bought the Escape because GM stopped making the Trailblazer.
We thought we would try buying our first Ford vehicle. Horrible mistake, including the rental cars. This less than 4 year old vehicle has cost me around $3,800 for this issue, which after reading the other posts sure seems to be pretty common. In business I am told that the customer that is angry but continues to come to you are not the ones you worry about. The ones that say nothing to you but never come back are the ones that hurt. They pass word of mouth their story driving business away. I have heard the slogan "Ford, Quality is job one". From what I have seen on this site I don't think it is even in their top 5. I was reminded of another saying recently, Ford stands for Found On Road Dead.
Reviewed May 28, 2014
Seems (via Google) that it is a well-documented fact that the above mentioned vehicle has a bad transmission. I see no resolve, and the complaints from carcomplaints.com just keep piling up. At what point do you listen to the owners and realize a problem exists. My transmission slips and bangs and has been in numerous times, where they say they cannot duplicate the issue. Of course this is what all complain of. My car is currently in the shop having the Transmission worked on due to extreme noise coming from the transmission. It's really time for you to step in.
Reviewed May 20, 2014
There's been numerous times while driving on I-75 in the DFW area when the Escape would lose power - dash light would come on saying it's safe to stop the car, etc. It has done this 10 or 12 times in heavy Dallas traffic. I took the car to Bob Tomas Ford in McKinney - service tech told me "Yea, it's a known problem with these cars" (a relative even had the same problem). When I asked why there wasn't a recall, he basically started telling me how much it would cost to fix it. If it's a known problem, then it's a defect and Ford should fix it. I've read where there's a lot of people having this same problem - I guess someone will have to get killed first before they do anything about it - like the current GM debacle.
Reviewed May 20, 2014
Power steering went out completely. Dealer repairs and now I'm having the loss of power everyone else is describing after no problems for 90,000 miles. This same dealer screwed up the hybrid battery by crimping the cable to it the last time I took it in. Next time it's a Honda, Toyota or Nissan so I can try to find someone competent.
Reviewed May 16, 2014
2012 Ford escape - The steering wheel airbag broke my hand upon deployment. It was my only injury.
Reviewed May 15, 2014
2006 Ford Escape Hybrid - Wrench light comes on after pulling out of parking space and then after 4 miles of driving in city - less than 40 mph. Sudden Loss of Power - had to coast home, which is less than 8 miles from work. Until this experience - no indication of this condition before. I'm hearing (?) transmission problems on this site. Had transmission replaced by Ford - just under 5,000 miles - under warranty repair - it's on file with Ford. What is happening here? Throttle Body problem? Is this covered? I maintained my Escape through Ford Service.
Reviewed May 10, 2014
In 2008 I bought a 2005 Ford Escape XLT for just over $15k. It had 24,000 miles. I never had one mechanical or other issue with my Escape except for the rear wheel rims rusting. When I first noticed the rust, I took it to a local body shop hoping they could sand it out and patch it with Bondo. Instead, I was told this was a well-known design flaw, that the water just sat above the wheels, which would cost $2,000 to fix as each rear panel needed replaced. I asked about any recall and was told there had been none to date. Fast forward to shortly after Christmas when I began to hear what I described as a "flp-whap" coming from the rear passenger side of the car. My husband took it to our mechanic who referred us to a body shop which told us we were looking at roughly $3,000 to repair the rusted damage to the rear wheel wells. I decided to trade it in.
My Escape had 62,000 miles and was mechanically sound and interiorly immaculate. I checked the Kelly Blue Book value (which all dealers claim is misleading and obsolete) and though my Escape was better than the conditions described in the "fair" criteria, due to the rust, I based my trade in value on the fair condition book value: $6,441 - $7,907. Re-sale of the same vehicle, for good condition, as a dealer would fix the problem at a much lower cost than a consumer ever could, was $10,321 - $11,426. I expected an offer right around $7,000 for trade. I walked out on the first dealer when they insulted me with an offer of $2500. The next dealer's "professional appraiser" took me outside to show me that the rust above the wheel wells was not the issue (an easy fix at $400 per side).
The issue was the shock tower -- totally rotted out due to rust. He said the vehicle was not safe to drive, it was a $4,000 repair and they would not be able to re-sell it. The "flap-what" I heard was the top of the shock hitting the body of the Escape. Afterward, my husband and I agreed that a fair offer for trade would be $4500. Imagine my shock when that dealer offered $2500 for a trade (I had e-mailed them ahead of time to explain why I walked out of the first dealership). I was ready to walk again. We dickered and the dealer came up some, but nowhere close to the $4500 I hoped for. I feel totally ripped off by Ford. $15,000 was a lot of money for me to spend on a vehicle and I worked hard to pay for that Escape, only to discover it was a great, big, rotting piece of machinery and basically worthless.
I was looking for a newer Escape, but after hearing from the dealer that he has seen the exact same rust issues on all Escapes up to 2008, I dumped the Ford product and traded off the Escape for a Chevy Equinox. I know I should be happy to have a newer and nicer vehicle, but I can't get over the feeling that I wasted my money on and was cheated by Ford.
Reviewed May 5, 2014
I have been into the Ford Stores numerous times to no Avail. My problem is intermittent. I start my vehicle and put this nightmare into reverse and I have no brakes and sometimes no power steering. Safety issue in my opinion. I asked Ford to put this machine on a scope to find out when and why this is happening and they tell me that it won't tell them what it is. It only tell them the speeds I have been going. I know that is not true. If anyone else has ever experienced this problem or has any advise, please let me know. Need this fixed before I run over into someone when backing this SUV up.
Reviewed May 4, 2014
Lost power, car "trembling" while on freeway, in dangerous situation with cars flying by at high rate of speed. Ford told me it was valve problems and would cost me up to $5K for repairs, and that I should consider trading it in instead. Car has over 100K highway miles. Sent to brother-in-law's mechanic (Ford Specialist) who said also valve problem and replaced valve for $1,600. Then received letter about throttle body noting similar symptoms.
Called Ford who said it was not related and they had no appts for the throttle body work right now, call next wk. Next wk and one month after repair, same problem started on freeway doing 70 mph - thought it was going to die right there due to sudden loss of power. Took back to Ford Specialist mechanic who did previous work and he said another valve broke. He said it IS related. He told my brother-in-law valves don't just break. He is taking to another Ford dealer for review. In the meantime, I am spending $200/wk on rental car.
Reviewed April 30, 2014
The only "issues" our repair shop has ever faced with Escapes and Mariners is the rear shocks wearing out somewhat prematurely. The easy fix is to replace with a shock/strut that has a limited lifetime warranty. We have several customers that drive the crap out of these vehicles, with hardly any maintenance and if they break down, we've always been able to fix them and get them back on the road. These vehicles are ridiculously reliable. We see many with more than 200,000 miles on them. One customer has an Escape with 240K miles and the original transmission has just started slipping. The older Escapes (2007 and older) do not have throttle body issues whatsoever. It also irritates me when people claim that a wear item wears out sooner than they think it should so it should be covered under warranty. Seriously? Throttle bodies are a big concern, but your tires, battery or shocks? If you don't like replacing those things as often, BUY A DIFFERENT BRAND and for God's sakes, don't buy batteries at Walmart!
Reviewed April 30, 2014
I have a 2005 Ford Escape. On March 27th, 2013, I heard a loud thumping in my rear passenger side wheel. On further inspection, the rear right wheel well was completely hanging on by a thread. The rear passenger side shock mount was completely rusted out. The integrity of the rear right frame, shock mount, and wheel well became dangerous and unfit for daily commuting. I checked my VIN on Ford's recall website. "Currently, there are no listed recalls for your vehicle." I telephoned Ford and notified them of the problem I mentioned that after a quick Google search I found hundreds of people reporting this same issue.
The Ford representative made it seem like everything posted to the internet was irrelevant because people have nothing better to do than make stuff up. I asked how is it that the same part on the same year, make, and model of vehicle had completely rotted out. The Ford representative evaded the fact that 1) There was even a problem and, 2) That other hardworking people posting the same problem to the internet even mattered or existed. I reported the issue to Ford and Office of Defects Investigation (ODI). I was issued a Case number from Ford to give to a local Ford dealership to post a request. I asked what the request did and basically would notify me IF the request would go through that I may be entitled for a reimbursement IF there is ever a recall. Best thing to do is have everyone report this issue.
I visited my local Ford dealership and was quoted an estimate of $7,000.00 to fix my issue. The Body shop Vehicle Damage Assessor said there are three panels which must be ordered and welded for the proper fix. One said panel is approximately $1,500.00 and the other two in the approximate ballpark of $400. After putting the word out via friends, I was made aware that YET another person I was acquainted with had the exact SAME problem in the SAME spot!
This person took their vehicle to a local Welding and Trailer Sales and Service shop nearby stating the fix was a few hundred dollars. I took my Escape to the shop and found that a few hundred dollars was precisely $761.00 in my case. I kept all my receipts, quotes and estimates. Finally, I was told by Ford that they would note my incident associate with my VIN and if ever a recall, they would motion for a request to comp some of the cost.
I feel it is dishonest to act oblivious of a known safety hazard. I feel that there should be standards of metals used in manufacturing and fabricating an automotive vehicle. I feel that if Ford will not compensate dealerships to repair this manufacturing defect that they should at the very least reimburse loyal customers who feel like they may be left hanging in debt.
Reviewed April 18, 2014
My car's gear wasn't changing properly. The rpms were at 4500 and my car was only going about 25 mph. I took into Ford dealer and was told transmission is slipping they gave codes p0732 and p0734. Said need new transmission. The cost to get it done $3821.00, plus tax I'm sure. My car only has 69k miles. I currently don't have my car because there is no way I can afford that!!! Never ever buying a Ford again.
Reviewed April 14, 2014
For those of you out there that own a Ford Escape and the wrench light is coming on, just for your information, Ford has extended the warranty just recently to do a one time fix on the throttle body all costs covered if vehicle is under a certain amount of kms/miles or you have had it for a certain time period, way beyond regular warranty. Something that you guys should look into. For those of you that has had this problem and have had it fixed, you can get your money back from Ford if you qualify under that extension.

Reviewed April 10, 2014
My Escape is a 2005 with less than 90000 miles in good condition, never wrecked and garage kept. The passenger side rear wheel well has rusted to the point of disintegration and is close to rusting to the point that the shock is going to fall off. My local Ford dealer has promised to check into this problem but won't call me back after repeated promises. They have seen this same problem on multiple Escapes of that age. Independent body shops don't believe this problem should exist on this age/mileage vehicle. Can anybody help?
Reviewed April 8, 2014
Bought a new Ford Escape driven by my wife who does not peel around and drives sensibly. At 79,150 km. trans fluid dark service clean ok. At 183, 500 the warning wrench comes on. Called Ford dealer. Says transmission probably need rebuild 5 to 6 thousand. Call AAMCO 3500 to 4000; $3918.19 to be precise. Looked online and found lots of unhappy 08 Escape transmission owners. Called Ford.... got the line about expectations, etc. and the usual B.S. Ford will DO NOTHING. Thanks "Ford on Road Dead". They do not have recalls anymore, they are Customer Satisfaction bla bla. Called dealer who we bought last two Fords (new) from "what do you want me to do?" If I call Ford, they will do nothing". For warned is for armed. NO MORE FORDS.
Reviewed April 4, 2014
We've owned an '08 Escape 2WD XLS. At 46300 miles, she experienced a loss of acceleration between 10-20mph; at 22mph the car into gear; at 50mph she got the wrench light. Took it to the dealer, they hooked it up on the IDS computer, came back with codes P0732 and P0743 internal transmission problem. They said it would need to be torn down to find cause of problem. When I asked how much for that I didn't get an answer and he went to say how if they did that the transmission would already be out and open so fixing it at that point would be the best. After I asked the second time how much is when he said $2500 plus tax... could be higher or lower for the tear down and repair.
I declined and decided to take it to AAMCO. They confirmed the problem. They told me that the cost to rebuild the transmission would be almost as much as getting a remanufactured trans with all the problem areas upgraded and a 3yr 50,000 mile warranty, whereas a rebuild would only get 1 yr warranty. We ended up buying the remanufactured that was the better choice. At the end with labor, install and tax $2837.51. I emailed Ford prior to bring to AAMCO and didn't hear from then until 2 days before my wife's car was done. They call to ask if there was any way they could help but when I told them the Escape was no longer at the dealership they said there was nothing they could do.
I told them we could not afford to wait to hear from them and that it was a transmission specialist we took it to. They said that they cannot stand by the work an outside (non-Ford) shop does. I then told them how I knew Ford was aware of the problem because they had issued a service bulletin to its techs advising them of the problems because there are more than 1 problem with these transmissions.
End result no help from Ford and out $2837. This will be the last Ford I ever own. If you own a Ford look for recalls and service bulletins because the chances of them notifying you are slim to none. Oh and they just recently issued something: “March 4, 2014 The National Highway Traffic Safety Administration (NHTSA) has closed their investigation into throttle body problems in Ford vehicles after Ford agreed to fix about 1,600,000 cars and SUV's.” Apparently Ford doesn't want to call it a recall, and NHTSA says it's not a recall. Instead, they are calling it a massive "customer satisfaction program" that extends the warranty of the electronic throttle body (ETB) for up to 10 years of service or 150,000 miles. NHTSA opened the investigation in February 2013 after thousands of complaints about ETB failures in model year 2009-2013 Ford Escape, Fusion, Mercury Mariner and Mercury Milan vehicles. The affected vehicles are equipped with 2.5L and 3.0L engines that seem to stall and lose power.
Reviewed March 25, 2014
Have owned the vehicle for just under 2 years. On 5 separate occasions, including once on a fast highway, the car suddenly stalls, with battery light activated and engine check lighting up. The vehicle can be restarted and fortunately the car has not been involved in an accident. The Escape is a terrific vehicle to drive with lots of useful electronics. The vehicle is currently in service with no diagnosis of the problem yet! Remain very concerned.
Reviewed March 14, 2014
Since I bought my used 2010 Ford Escape in 2012, I have had several problems. The first problem came 3 months after purchase, when my vehicle would lose power suddenly while going highway speeds. That resulted in the Throttle assembly being replaced, which of course was not covered under the warranty. Next, the tailgate latch froze up and had to be replaced, luckily a minor cost and again not under warranty. Then, just before 50,000 miles, the air conditioning system stopped working. I was told it was a defective part that disintegrated into the system and now the whole system needs to be replaced at a cost of $2,700. Again, not covered under warranty.
Finally, today just learned that I have an oil and coolant leak, which might mean a head gasket. I'm sure this will again somehow not be covered under warranty. My car had less than 60,000 miles on it and I am frustrated. I really liked the vehicle when I bought it, but it's becoming too much to deal with.
Reviewed March 9, 2014
2010 Escape with 127000 km. Warning lights kept coming on... indicated check engine or check transmission. Big bang as rear axle would kick in or at 20 km per hour engine will hit 6000 rpm. Engine won't start, then it will lose power. I have had it into Ford dealer multiple times now over $3000.00 between dealer and car rentals. It is still being diagnosed... and no clear answers.
Reviewed Feb. 26, 2014
I had purchased the vehicle when it first came out (April 2007) and put a lot of km. on the vehicle (over 240K Kms to date). These were my issues.
1) Initially, the wiper blades were a new design and no after-market blades were available. They were dangerous in slushy conditions. Once, had to pull over 4 times on the 401 as I could not see. Dealer could not offer options. Took over two years for after-market blades to make it on the market.
2) Vehicle fit with Continental Tires. Each time did tire rotation, (part of warranty maintenance) dealership comments were that the tires were feathering. Had alignment and balance checked a few times - always fine. Started to sound like a school bus. Dealership told me to call Continental. Continental told me it was an alignment problem. $750.00 dollars later in Yokohama Tires with over 100,000 kms and no sign of feathering. And no - they were not purchased through Ford.
3) Common problem of black paint flaking off door trim - both sides. Paid for the one side, refused to pay when the second side started. Dealership hid behind their warranty terms as that part of the warranty does not last long. Called customer service - of no help.
4) Once cold weather sets in, the gas pedal would stick when foot was off the pedal. Would have to kick the pedal to get it to release. First time I brought it in, I was told that couldn't happen - then came back (believe it was a throttle body) that they had to replace. (No longer a warranty item but they did replace at cost.) Next season, same problem, full price. Including the original, the vehicle is on its fourth throttle body - each one always being beyond the part's warranty period.
5) Interior dome light switch went a few years ago. This is a switch that you set once and do not touch - industry has been making these for decades. Recently had it replaced and was notified by dealership that the design had been changed. The original design was prone to starting fires. Thank you for the recall.
The tragedy is I enjoy driving the vehicle and the appointment. I am disappointed that Ford does not stand behind its product. I have brought this to my dealership's attention, let them know that we were looking for a second car and that Ford will not being considered.
Reviewed Feb. 17, 2014
I have been trying to get new visors for my car and they said that they no more carry that model anymore so how am I going to then if they don't carry them anymore? Please help me. I have a Ford Escape 2004 Vin **. Thank you.
Reviewed Feb. 16, 2014
My mom has a Ford Escape, it is frozen. The weather is -20 am cold af. How can I start it? The temperature today is getting colder to -22, it's really cold. Do I just plug in the car to start it?
Reviewed Feb. 10, 2014
My 2009 Ford Escape has a problem sometimes when I step on the gas to speed up. It loses power and takes forever to get up to speed. I received a letter from Ford to tell me it's the throttle body electrical contacts. The dealers can't find the problem. They can't do anything without the computer codes which the vehicle doesn't report. I am at a loss on what to do.
Reviewed Feb. 4, 2014
I was driving down the road today and my digital instrument panel went out in my 2010 Ford Escape. No mileage read out or anything. It eventually came back on but did it again on the way home from work. Has anyone had this problem?
Reviewed Jan. 29, 2014
It's unbelievable! Have the same problem! Throttle Body in a Ford Escape 2008 and recalls was for 2009 vehicles. I think if a lawyer can represent us as we are cheated customers.
Reviewed Jan. 25, 2014
2009 Ford Escape, never had problems, drove approx. 10-15km & my truck lost power, motor still ran but when I pushed on the gas, there was nothing. I got turned around, reverse worked. It crawled. Thought it was a frozen gas line because I only had 80km till empty. It's been really cold here. I put gas line antifreeze in it once I was able to keep the opening open to the gas tank. Does this sound like frozen gas line symptoms?
Reviewed Jan. 15, 2014
My 2005 Mercury (Ford) Mariner suffered transfer case failure New Year's Eve. I was hearing metal tin can noise. My mechanic opened the transfer case and said the fluid came out like Gray Paint with metal everywhere. The transfer case failed. It turns out this is an all too common problem with Ford. Do a Google search and you will see page after page of complaints of the exact same problem. Of course Ford claims there is no problem! My car has 84,000 miles. I ask you in 2013 should a car with a mere 84000 miles have to be repaired for $1500? It is obvious quality does NOT count at Ford. Ford has some beautiful looking cars including the Focus. However, I will never again buy a FORD. Never..... You need confidence in your car and you need to know that you got value for the price you paid. Ford failed me on every level...
Reviewed Jan. 14, 2014
My wife has had the 2010 Escape for almost a year now and it stalled on her twice while coming home on Saturday. We decided to take it to the dealer after reading about the throttle body issue. I figured we bought the extended warranty for a reason, right? So we get a call that the power steering issue, it also had a squealing pump, is covered by the warranty but the throttle body issue isn't. What? WTH? Do you offer an extended warranty if it doesn't cover the expensive repairs? I told my wife to buy another Hyundai but she liked the Escape. So now they want to do the 60k and replace the brakes and tires too. Really? Hit me with a sales pitch now?
Reviewed Jan. 9, 2014
Has anyone had problems with their Escape like this... Started car in cold weather to warm up, didn't even sit in the driver's seat all the way to start it, got out shut door, went into office and continued working for about 3-5 minutes when co worker said my car just backed into the building, it somehow went into reverse, backed up in a perfect U, missing 6 parked cars both beside and behind it and a storage shed and backed into our office building. Motor was running, doors locked, tires not moving when I got to it. Ford is saying nothing wrong with my car, must have been human error. I have several office witnesses that saw it parked running when I was in the office, it went from straight wheel direction facing my office, even weirder is I pulled in to my parking space from the east, it backed itself up to the west. I would like to hear from anyone who has heard of this happening.
Reviewed Dec. 13, 2013
The Ford dealer said that my battery would not hold a charge so I told them to replace it. I was charged for the battery even though I am 2 1/2 years into the warranty, 42,000 km. They said it depends on the type of test they do on whether the battery is covered....obviously not the one they did on mine. This is my first Ford. All other cars I have owned and when the battery went under warranty, it was covered. I asked what was covered under the 3-year warranty. They could not tell me but said it depended on which code that they entered on the computer. Anyone have an email address for Ford Canada to voice my complaint?
Reviewed Dec. 11, 2013
Driving on the highway heading home from work when the car slowed down automatically. Tried to accelerate but it wouldn't. Coasted to the shoulder and tried to continue driving but car wasn't going to. Engine wrench symbol came on. Turned the car off then restarted and was able to get home. This happened the first time about 1 month after I bought the vehicle. They replace the steering column and said they couldn't find anything wrong. Now 3 years later, it has happened 3 times in one day. This is dangerous and I cannot drive it like it is. Calling the service department tomorrow and having it towed.
Reviewed Nov. 29, 2013
I own a 2010 Ford Escape Limited 6-cylinder AWD. The SUV is a good vehicle and it does what I intend it to do. I usually operate off road with the vehicle and it is a great overall vehicle for that purpose. Just don't forge any deep water is my advice. The vehicle has great acceleration and it has a very good traction control system. I did experience an issue a few months back with the battery going bad about 54,000 miles and then the throttle body went bad at 67000 miles.
The battery is expected because I live in Tennessee on the border of Kentucky and it is usually 80-100s in the summer and 20-40s in the winter so the change in heat does have that effect on vehicles. The throttle body is a bigger issue though and very typical and many people on review boards state much of the issues I experienced. The throttle body is only $170 part, but the bull starts with over $300 for service just to hook it up to a computer to program it to the PCM and engine. Ford, if the part is prone to fail, then at least drop the price of the part and ease of the dealer hack off. It is literally 4 bolts...4 bolts and the part is off. Oh sorry you have to unhook the air filter top...and remove the plastic air inlet hose to the throttle body. So I did it in 3 minutes. So I am paying $5.00 a minute to work on my vehicle?
Recap: Part is made by Delphi...same people you have been having problems with the lithium battery in the new Boeing Aircrafts (i.e. battery fires). Part is prone to become faulty and costs $170. Ford dealership charges $450-$520 to fix the 4 bolt on part? Lastly, Ford I grew up in a family who built these vehicles in Cleveland, OH. I will always support Ford...but you truly keep making it hard to support this kind of crap. Get a new manufacturer for the Throttle body and at least give me a free oil change with the pocket book beating I keep taking.
Reviewed Nov. 12, 2013
I went driving down the highway and car just died with no warning of any kind. It was driving perfectly and then no power. Started again after a few minutes but barely ran and would not accelerate. Had it towed to shop and they tell me it's either the power packs 2 of them or the pcm computer. So fixed the power packs that were missing firing for 350.00 but of course the car still didn't work so now I need a computer for 800.00 plus labor. Last month it was the alternator for 300.00. I have looked up this issue and it seems it's some kind of defect in the 2005 and 2006. Also read it keeps happening over and over and over which I sure cannot afford to do and now if it works after fixing I am going to trade it in and stay away from buying another Ford. Why can't Ford just fix these problems!
Reviewed Nov. 7, 2013
My car started spontaneously shutting off with a message on the dash that said stop immediately. Only had 45,000 miles dealership in Vero Beach, couldn't figure out what was wrong with it ... Then after further testing they still weren't sure and thought it might be the battery and that that would cost me $10,000. And blamed me saying my car was rusting inside and that the warranty wouldn't cover it because they thought I had caused water damage to my vehicle. This CAR IS THE MOST DEFECTIVE CAR I HAVE EVER PURCHASED. If I had been my normal self they would have been hearing from my attorney but I had too many personal problems at the time to deal with it. I WILL NEVER BUY FORD AGAIN.
Reviewed Nov. 7, 2013
We leased our 2011 Ford Escape in 2010 and were happy we did for the first year of the contract. Last winter, while driving the vehicle on clear roads, I noticed the engine accelerate on its own at a stop light. I kept my foot on the brake as hard as I could as the RPMs climbed. Three other occasions, the vehicle did the same thing without warning. One time I had to put the truck in park to avoid it moving off on its own. I took it to the dealer and explained the problem. Because nothing was indicated out of order on the diagnostic check, they claimed I must have been stepping on the gas by mistake! Really!
All was well until about a year later. My wife was driving the vehicle last week and it decelerated twice and stalled out. This time the check engine light and wrench emblem indicator light stayed on. Problem...Throttle Body and Motor. Vehicle was under warranty, so no charge for the repair. However, for a year this 2011 Ford Escape could have malfunctioned at any time and caused harm to my family and/or someone else. When I asked the dealer repair guys if my problem from a year earlier was related, the answer "maybe". No recall, no admission of past complaints...possible cover up...
Reviewed Nov. 7, 2013
My 2010 Escape has stalled twice within the last week and I've had to pull off the road. It only has 52K miles. Both times, the wrench light comes on, the car shakes and completely loses power. I'm glad for the information on this site. Now I know what to tell the mechanic! I wish I had never bought this vehicle.
Reviewed Oct. 29, 2013
My 2008 Escape has stalled while turning a tight, left hand curve...engine completely turned off with no warning, no sound, no light flashing. I didn't even realize the vehicle was off until I tried to turn the steering wheel. This happened once a few months ago. I took it in to find out what was wrong and the mechanic couldn't repeat the issue so he didn't know what was wrong. It always hesitates as though it is going to die every time I turn a tight curve. Then just two days ago, the power steering went out after I made a left hand turn. However, this time the engine did not die.
Also, a couple of months ago, I was driving 55 mph when the vehicle started making a noise as though I was running over those rough things on the road that warn you to slow down. I pulled over and stopped and looked the car over to see if I saw something underneath. I then drove several miles with it still making the noise. I pulled over again and turned the car off to wait for someone to come and get the car. When we turned it back on and drove it, the noise was gone.
Reviewed Oct. 23, 2013
My 2011 Ford Escape stalled on me in traffic twice. The second time, I had my 3-year old Grandson in the car with me and we had to be towed out of traffic. I took it to my mechanic, who told me after keeping it for two days that it was the throttle body. I paid $628.00 then I find out all these other consumers who drive Escapes are having the same problem and Ford is only fixing cars that were manufactured between June 2009 and October 2009.... WTH is this? They are PICKING AND CHOOSING which cars they are going to fix or in my case reimburse. No wonder America is in the toilet. I came back to Ford after being a Toyota customer for years and being fed up with them..... I am going to Hyundai. Wait until someone gets seriously hurt or killed. I am all for a class action suit.
Reviewed Oct. 23, 2013
Got my car and 1 day of driving, my brakes did not work correctly after barely stopping and missing accidents. Dealer had a rollback and took it to garage and have not heard from service 1 time. After repeated calling, I get voice mail. We have had Ford for years but never bought a used vehicle until this Escape so I have only driven it 1 day. I had a Lariat truck which I got new and have driven it constantly, never any problems. Thinking maybe I should tell them I want it back.
Reviewed Oct. 9, 2013
After a month of dealing with my vehicle not wanting to start sometimes and losing the power steering WHILE driving, I hope the Ford house has truly fixed the issue. I took my vehicle in a month ago and was told it was a bad alternator. So, at MY cost of $670, a new alternator and battery were put in. Then, a few weeks later, I went to start my car and there was a delay. Then, while driving it, I lost my power steering (almost getting in an accident while trying to turn). Finally, took it back to Ford again, where they said it was a bad alternator and they replaced it AGAIN. Not less that 24 hours later, the same exact issues started up again. And this time, I was 30 miles from my home.
I had to drive it back home hoping the power steering wouldn't go out yet again. So, back to the Ford house where they have had it for three days. They are now saying it is fixed and supposedly it was a bad grounding strap. So why was that not looked at as a possible problem from the first time I had it in the shop? And why wasn't it looked at as a possible problem the second time? I do not trust my vehicle anymore and am afraid of the power steering going out again. How do I trust that the grounding strap was indeed the problem.? I am a mom and I drive with children in my vehicle all the time. Losing my ability to steer my vehicle is so very dangerous.
Reviewed Oct. 7, 2013
We bought our 2010 Ford Escape brand new and now started having issues. Last month, I took it in for an oil change and told my mechanic about the issue I've been having and after $150 later, he told me it was the Throttle Body that needed to be replaced and it would cost at least $450. I couldn't afford it so I just let it be. My car continued to stall again a few more times and almost causing an accident. Two weeks ago, it finally shut off on me completely and I couldn't turn it back on so I had to get it towed to the dealership where I purchased it from. So after a diagnostic test and $160 later, they tell me it needs a new battery. I go ahead and get a new battery installed ($110) and we're good for a week.
This past Friday, it stalled on me 5 times in one day! I immediately took it back to the dealer again and they couldn't check it until today (Monday). I just got a call from them stating that it's the throttle body that needs to be replaced and will cost between $400-$500 to do so! And on top of that, it's not covered under the warranty which also means they won't cover the rental car I had to get! I think it's ridiculous that there still isn't a recall being placed on these vehicles considering all the complaints regarding the same problem I've been having. My wife and I are fed up and going broke from all this. We're now looking for an attorney that can help us with this because I think if we get some sort of lawsuit started, then maybe Ford will do something about all this and issue a recall. I don't think people should have to die first in order to sue them.
Reviewed Oct. 5, 2013
Driving along about 55 mph and vehicle skipped then had no power. Had to coast off road. Mind you, a busy 4-lane at lunch time. Vehicle sputtered and I cut switch off. It started back up. Drove back home. All was fine. Next day, I drive about 5 miles or so. Same thing happened. The little wrench lit up both times. Glad I found this site. Not very happy with my 2010 Ford Escape right now. Waiting till Monday to have someone take a look. I could have been in a horrible accident or gotten killed both times.
Reviewed Oct. 3, 2013
I have had this happen to me twice. Yet my dealer said they can find nothing wrong. When I slow down to make a corner after I get around the corner, the vehicle just stalls. I have to pull over and put it in park and then it will restart. I just about got rear-ended this last time. Has anyone else had this problem. I wish I had never seen this vehicle.
Reviewed Sept. 29, 2013
I bought my 2004 Escape Limited new (Spring 2005). I now have 167,000 miles. Pretty normal repairs over the years, but one continual issue is the battery. Around every 2 years, the battery dies. No warning just dead! Not sure what causes the car to go through batteries, just had to get a new one again. It has been almost 2 years. Thank "God" I kept the receipt. This one was free. It is my 4th battery. Just wondering if anyone else is having this issue? I could complain about different issues but overall this has been a great car.
Reviewed Sept. 28, 2013
Mileage has gone from 31-37 MPG to 29 MPG. Required maintenance has done by Ford Technicians including oil changes, air filter changes and tire rotations. Battery vent has never been blocked with anything and no other issues have occurred. Tech states mileage is incorrect on the dashboard and wants me to pay $99.99 for a diagnostic test. Has anyone else had this issue?
Reviewed Sept. 28, 2013
I was driving to work during rush hour on the highway where everyone was going 70 mph and my 2009 Ford Escape suddenly had no power. The car kept running, but there was no power with the accelerator. I had no choice but to pull over on a shoulder of the highway that is many times used by our public buses. I called for a tow and waited on the shoulder during rush hour for 45 minutes to get towed in. The dealership found that it was the throttle body and my bill was $1200. They really saw me coming. When I found out it was a defect under investigation Ford customer service basically told me tough hop baby. I've been a Ford driver for 30 years. My first car was a 72 Ford Gran Torino. I'm a Ford driver no more.
Reviewed Sept. 23, 2013
I happened across this website after hearing a noise in my 2011 Ford Escape. While no one reported the same sound, I did read about the Throttle Body issue. Thinking to myself, well, at least my car is not doing that. HA! One week later going down the Beltway and in the center lane, I put my foot on the gas and nothing happened. My car just stopped. I turned it off and restarted it just as others on this site said they did. I got it to move and took a chance to continue to work. I got with in half a mile and it started again, only this time the engine light came on. I pulled over, turned it off and back on, and drove it half a mile to park it and have it towed from Rosedale, Maryland to Columbia Maryland where my Dealer is ($$$). I explained to the Service guy what happened, and that I had read about the Throttle Body.
To make a long story short, it was the Throttle Body, and they replaced it. Thankfully, I had a premium extended warranty and it was covered. I could have been killed! Why in the world has this not been labeled a "recall"? Does someone have to be killed... and if they are killed who's to say they knew what happened to their car... They are dead! It could have happened already and no one knows that their car stopped because of this faulty part.
Reviewed Sept. 23, 2013
I have had my 2005 Escape 8 years. It is maintained well and kept in our garage. I just found out the right rear tire well is rusted for no apparent reason and wondered if anyone else has this issue and what Ford did or didn't do for you thanks.
Reviewed Sept. 20, 2013
I purchased my Escape "Used". My first mechanical experience was the rear window motors were gone and needed to be replaced. Thank goodness it was under warranty. Now I am faced with a throttle body problem. Again, thank goodness I couldn't get my car on the road. I couldn't imagine what I would have done if I was driving alone in the city. The car started but as soon as I gave it gas, it would sputter as though it wanted to shut down. Then the wrench light came on.
Ford didn't tell me this was a common problem but my personal mechanic did. I thought it was unusual for a car this early in its life to do this, so I started researching this issue. It is an issue and Ford needs to make this a RECALL before someone seriously gets hurt. I ended up paying $450.00 to fix this problem. If the car was built properly, no one would have this problem.
Reviewed Sept. 18, 2013
Tonight, I was driving home doing about 55mph when my vehicle suddenly shuddered and lost all power. Luckily, I was able to coast it where it was mostly off of the road. It did not die but continue to shake while idle. The power steering was not working properly but no engine lights came on that I noticed. Pushing the gas pedal produced zero results. I shut it down and pondered whether to try and start it back up or just call a tow truck. Being out in the country, I decided to take a chance. It started up and ran fine... for less than two miles... when it repeated the same scenario only in a much more dramatic loss of power shudder and real rough idle.
Wrench light came on. Didn't notice the loss of power steering that time and the engine did not die. Called the dealership... No tow truck available. Took my chances again and drove it to the dealership since it was only a few miles further than going home. Didn't have any problem during that drive. Vehicle has a little over 53k miles on it. Engine was pulled at 8k for oil leaks. All work right down to tire rotations have been done only at the dealership. Luckily, I purchased an extended warranty. Guess I'll learn tomorrow what's up with it. Sad to have a $28,000 vehicle that I've never really trusted...
Reviewed Sept. 17, 2013
I am happy to report that after 8 weeks of talking to Ford, my vehicle was replaced under the Illinois lemon law. I have a new 2014 Escape Titanium with 2.0 engine and really like it. Be patient when working with company and it will probably work.
Reviewed Sept. 9, 2013
I am having the exact same issue with Max (Toronto). My Ford Escape 2010 transmission dropped 2 times on highway and 3 times at local. One of them happened when I was making left turn at green light!!! I was told by my dealer that I need to pay $450 for new throttle body. Called Ford Canada to complain why they don't recall for this serious safety risk. Also filed complaints to both US and Canada governments.
Reviewed Sept. 5, 2013
September 2013. 2011 Ford Escape LTD, V-6. Afternoon driving along slowly, around 40KPH, in town and all of a sudden no power, no capacity to accelerate, glided to stop dead in traffic.. Lucky not to get whacked..Yellow wrench light came on when I lost power so waited a minute, restarted it, and it caught right away. Went about a block, got up to 40 kph and same thing again. Managed to glide to side of roadway and sat for about 3 minutes, during which time I completely lost faith in this vehicle and this motor company. Started it up again. No yellow light. Car ran smoothly and I was able to get home.
Happened on holiday so called Ford dealer next day. Said couldn't imagine what happened, bring it in. Which I did. Throttle body problem I am told. Also, told by service guy and I quote "I haven't heard of this very often, however, Ford has redesigned the throttle body and there should be no more problem once we replace yours".... At that point I was not gacking in disbelief, though I had already checked that this is hardly a rare problem with these vehicles.
Now, I see it is pretty widespread and I agree with all these other Ford-suckered saps that there should definitely be a recall, and fast. Had my niece and my giant dog in the car and all I need on a national holiday is to have my relatively new vehicle with 43,000K on it to crap out in traffic. Thanks a lot, Ford.
Reviewed Sept. 4, 2013
When I purchased my Ford Escape 2011, I wrote a check several months later. I get a message on my home phone about how they were going to sue me if I didn't pay up after I told them I wrote a check and left it with the guy I signed the contract with. They must have found it but that's no excuse for the threatening phone call I received. If they wanted me to come down and pay cash, I would have. After that I had to return 3 times with my so-called certified Ford Escape 2011. One time, they demanded I pay for my oil change because their computer was down. I pay for such service in my contract. Now my check engine light is on. I only had the car 6 months. Took it to the dealership. "They didn't have time to look at it" and the tires always need air if you roll on grass or concrete!!!! The only calls I got is if I call and they were just returning mine!!!!!
Reviewed Sept. 3, 2013
i was driving on the highway at about 90 km/h and the engine sounded like it shut down - gas wouldn't work. Luckily the brakes did and I pulled over and re-started the vehicle. The "wrench" symbol went on (indicating powertrain problem) and then the "engine" symbol went on later. Took it to my Ford dealer and they charged over $500 to replace the POWER THROTTLE and reprogram the PCM - sounds like this has been happening with a bunch of people's Ford Escapes. Ford Escape Limited 2010 - V6 AWD
Reviewed Aug. 28, 2013
I have a 2012 Ford Escape. The A/C unit like the coils and condenser must be housed in a box under the glove compartment box on the passenger side of the car. I live in Ocala, Florida so I use the A/C daily. The outside of the box collects so much condensation that it drips excessively on the passenger's feet. Ford says there is no fix for this problem! Very poor design! I have leased and purchased at least 30 cars during my life so far and never had this problem with any other vehicle. I have owned and leased about 12 Fords out of the 30. But this 2012 is leased and will be the last one I own. Also, parking brake is in a terrible spot, the vehicle rides like a truck, mileage sucks, not much power with the 4 cylinder automatic, transmission shifting is terrible. I can't wait to give it back to Ford and try a GMC, or Honda or any other model to be truthful. Sorry brother, even though you work at Ford it's not worth it even with the discount!
Reviewed Aug. 27, 2013
I have owned this car since 2001. Since owning it, Ford has replaced under warranty the Heater Core, Drive Shaft, Steering Wheel Column, and Airbag Sensors. On August 21, 2013, I was accelerating from a stoplight, and my car would not accelerate. I managed to get it over to the side of the road, and it was shaking, with a wrench light on. I turned the car off and restarted without a problem. The wrench light indicates a powertrain issue according to the Ford manual. Therefore, I took it to the Ford dealer who diagnosed it with needing a throttle body. This car is still under the powertrain warranty; however, this part is not covered under the warranty. It is a $600 fix for this issue. I have completed my research and found out that this is a common problem in Ford from 2009-2011. Why has a recall not been issued? This is a major safety concern as the car can go into "Safe" mode without warning.
Reviewed Aug. 23, 2013
2001 Ford Escape while driving, the radio cut out the clock, display also disappeared. Then the car started to sputter then stalled out.
Reviewed Aug. 22, 2013
I had just left work yesterday and was driving maybe 40 mph. My 2010 Ford Escape just died on me. I had driven but a half mile. I coasted into a parking lot, turned it off. I checked under the hood and all looked okay so I tried starting it. After some hesitation, it did start. I drove it straight to my mechanic. He could not find anything wrong so I picked it back up. This morning, it did it again when I was turning through an intersection, not a mile from my house. I was almost hit by an oncoming car. It did it again, on the highway, about 10 miles later. This time, the check engine light came on. I drove it straight to my mechanic because I knew he should now be able to pull something up on the computer. He was able to confirm that the throttle needed to be replaced. He did tell me to call the Ford dealership to see if there was a recall but there wasn't. He felt bad and gave me a great deal, $410, to replace it. Ford needs to do something!!!
Reviewed Aug. 13, 2013
Two weeks ago, I took my 2007 Ford Escape in to be serviced because the ABS light came on and the 4WD light was blinking. $283 dollars later, it was fixed by my local dealer, or so I thought. That was the beginning of my troubles with this vehicle.
Fast forward just 2 weeks later, 08/11/13, the vehicle started revving, shifting gears inconsistently while driving, and the O/D light came on and started blinking. Took it back to the dealer on 08/12/13 at 7 am, when they opened. I was told they would put it on the computer and diagnose the problem. They did not call me all day, but I called twice asking if they had gotten to it yet. I took the day off from work as well to get it fixed. The dealer called me late to tell me that and they could not get to it and it would be 08/13/13 before they could get to it. (Told me it would only take an hour to diagnose at 7am on day 1). They put me up in a rental car though for my trouble.
I originally purchased an extended warranty when I bought the vehicle which was effective until 75,000 miles and the transmission goes out just the month after I finally paid it off and 1000 over in mileage.
The dealer calls me back and says the transmission is shot and needs a complete rebuild, $4200 for my trouble. A quick search of the internet finds this is a common problem with Escapes and mechanics tell me its typical of the Ford Escapes. Again, for my trouble, the dealer (where I originally purchased it) could cut me a deal 10% off the trans repair. I also checked with other mechanics, who say it can be rebuilt for $1700. Wow, that's a big difference! I was so mad I just paid for the worthless diagnosis, and drove off the dealer lot. I won't buy from the Ford dealer in Greenwood, Indiana again, and definitely won't buy a Ford again!!
Reviewed Aug. 13, 2013
Brought my vehicle for 15T kms servicing and reported a jerking when I am driving 40 to kms, it’s like the vehicle is running out gas. Been waiting for my vehicle for more than a week now, only to find out that there is a problem with my fuel pump which of course is covered by warranty. Issue if how come a new vehicle, less than a year has issues with its fuel pump that a major part change which obviously deflates the value of the car. The technicians even told me that this is a normal defect of escapes and smiled back at me, how can Ford sell a vehicle knowing it has issues to begin with. Is that not misrepresentation to make a sale. Can someone please explain this to me.
Reviewed Aug. 11, 2013
Purchased a new 2013 Ford Escape in Dec 2012. Pulling out onto highway jerked from drive to neutral back to drive. Car is 7 months old and engine light has come on 4 times in 5 weeks. Ramey Ford says could not find no problem. 2nd time needs new map sensor. 3rd time could not find a problem. 3rd time 2 map sensors bad, but when they go to replace it they find mud and rocks in the intake that messed up the turbo charger.
What the crap is going on? These rocks are as big as part of my hand and a little mud I can see but no way rocks? Says it is not covered under bumper to bumper warranty. I think we are getting the shaft from FORD. 4th time they found the rocks and rented us a rental 3 times at their expense. Will NEVER BUY A FORD AGAIN! All this happened within 1 month!!!!!!
Reviewed Aug. 7, 2013
Purchased 2013 Escape, Titanium 12/2012. It is my second Escape. I had a 2008 Escape. Liked it so much bought another one. On my 2008, which was a 6 cylinder I got about 17 miles per gallon, not great but ok since mostly city driving. My 2013 I am getting about 14.5 mpg. Chapman Ford in Phila. says, not much they can do about the gas mileage once it leaves the factory. I am taking in for them to do some kind of test on the sensors. Not sure what it is. I told Chapman that if this could not be fixed I would dump the car, buy another car, but never buy a Ford again. When I fill up my gas tank, the display shows miles to empty, the amt. shown has never been over 195 miles to empty. My niece bought a 2013 Escape, SEL and her display shows 260 miles to empty. Do the math. I loved my 2008 Escape and I loved this one even more, until I found out that probably they can do nothing about the mpg.
Reviewed Aug. 5, 2013
I bought the new 2014 Ford Escape. The mileage was listed at 28 mpg highway. After about 2500 miles I seem to only be getting about 23 mpg. That is with 200+ highway miles at a time, not at high altitude, with normal driving conditions. It isn't just the dashboard calculator, I can tell that is the likely mpg given the size of the gasoline refills. It is a 2014 Titanium 2.0 4WD. It otherwise has been great. Any similar experiences?
Reviewed Aug. 4, 2013
While driving car (2010 Escape) suddenly shuttered and then while still running (idle) with no gas pedal response looked in rear mirror. I see large lights coming behind me. Luck have it was late night, able to drift off road from center lane. After turning off and restarting I got a little further. It stopped a total of 7 times by the time I got home (app. 8 miles) SCARY to say the least. Had family in car (seems this is a known problem by the number of same complaints I see on internet). Waiting for repairs???
Reviewed July 31, 2013
My story is pretty much the same as everyone else. Bought my 2007 Escape hybrid used last year with 75,000 miles. I had read about it stalling, so when I went to buy the car I asked specifically if it had problems stalling on the highway. Since it was a third party seller not the owner he told me that he was not told that it had any issue stalling. Well, a month later I drove the car for the first time from L.A. to Palm Springs and after an hour the car stalled on the highway. I was able to pull over safely and it restarted. I drove again and about 10 min later it did it again. I started it again. I had my husband look up the issue on the iPad. And he read to keep the car at 50 MPH... we did and made it to PS. Had to drive the same way home... putting on the hazards on inclines going 30 MPH.
I have no problem with it doing errands, picking up my son from school etc. as long as I do not drive over 60 MPH and do not drive more than an hour. So I have been able to get by, it's not exactly my idea of a dream car. I was hoping to find out on these forums that it just needed a tune up or that the issue had been resolved since 2007.... but as so many have posted, the issue is much bigger than that..... Shame on Ford! I for one am sending an email to the media... maybe we all should! Since it seems these forums have not done any good.
Reviewed July 29, 2013
At 90K the transmission went without notice. $3,500 later I was back on the road. A week later my engine blew. I'm between a rock and a hard place now. They want $3,500 for a used engine or $7,500 for a new engine. The truck only has a blue book value of $6,500 so I don't think it makes sense to even repair it.
Reviewed July 29, 2013
I've had the same problems with my 2011 Ford Escape as most of the other posters here, with only 32,000 miles on the car. I had the throttle body replaced last week at a cost of $545, which included updating the computer system. This is my first and last Ford purchase. My Dad would have never driven a Ford, and now I see why!!!
Reviewed July 25, 2013
I purchased a certified pre-owned 2010 Escape eleven months ago and I just had it towed to the dealer after avoiding an accident when it basically stopped with the engine running, decelerated at a busy intersection. It's now diagnosed with a defective "throttle body" after the yellow wrench light which indicates power train failure. I'm at 39,600 miles. The power train would be warrantied, but the "throttle body" is not... Is there anything I can do to get the dealer or Ford to cover this repair cost???????????
Reviewed July 22, 2013
I bought a 2012 Escape new off the floor and once I had 65 thousand miles I ended up replacing every part on the front of the vehicle. Everything that holds the wheel system in place and in the wheel system. Then the transmission had to have 3 thousand dollars of work. Brackets that hold on the window on the back window rusted through and each at $75 apiece. There were many recalls that got fixed and some that I DID not get fixed. Now at 175000 miles I got another tune up and found that all 6 spark plugs are swimming in oil. Now it's time for a new car. Loved the way the car drove and the way it looked but a horrible deal when buying it.
Reviewed July 20, 2013
Our 2006 Escape now has its 3rd transmission. The car has 84,000 miles on it. The first transmission was covered by the warranty. The dealer replaced the transmission. Then, once the warranty was gone the transmission went as my husband was driving to work. Luckily he made it to a local mechanic. When I called the dealer where we purchased the car, they said they wanted to look at it because the local mechanic "could have done something to it". When I refused to bring it back to them - my thinking is since when does a transmission go twice in a car with less than 100,000 miles on it? - the dealer was very nasty and rude.
I called the Ford corporate office and the dealer franchise. Ford corporate said they could not help. I had my local mechanic fix the transmission and he gave me a letter stating that when he took the old transmission out, there were many bolts missing and it had not been put in properly. The Franchise offered to absorb a portion of the cost but I had already had the repair completed. They then offered an 800 dollar credit to be used at the dealer service dept. I told them I didn't trust them to not cause another problem that would be detected at a later date. They said they were offended that I would even suggest such a thing. I did not accept the credit.
In the last year the car has difficulty shifting when it is extremely hot or cold. We have to make sure the interior temperature is moderate to shift into gear! When we take it to the mechanic, he can't find anything wrong and the dealer simply tells me to bring it to them. We just replaced the steering rack - $1200 repair because my husband could barely turn the wheel as we were picking up items and preparing for my son's birthday party. The car is paid for and I was a lifelong Ford customer having only driven Fords since 1992 but I am done with Ford.
Reviewed July 19, 2013
Ford Escape 2011 - I was driving at 65 mph on 17 APR 13, when my car lost speed and started bucking and slowing down on the interstate. I pulled over and called a tow truck. Ford dealer could not duplicate the problem and the car drove fine until 16 JUL 13 when the same thing happened again. I pulled off the road, turned off the engine and waited a few minutes. Started it again and drove home with no incident. This morning (19 JUL 13), it started bucking again and lost power as I came to a stop sign. Then it wanted to cut off. I turned it off and back on and it drove fine again. I dread trying to get home this afternoon. I have an appointment to have it looked at again on Monday morning. Of course it is no longer under warranty, so will probably cost a lot of money to have it fixed.
Reviewed July 18, 2013
I have a 2008 Ford Escape XLT that I bought new. Conveniently for Ford, at 53,000 miles (the powertrain warranty was up at 50,000 miles), my wrench light is on and car is not shifting properly. The dealership charged me $90 to hook it up to the computer which said I do not have 2nd gear. It will cost me $2000-$3000 to take the transmission off to find out what's wrong because the $90 I spent for the computer diagnosis was completely useless. Then probably another $3000-$5000 to fix. I don't believe its a mechanical problem but rather a computer or sensor issue because sometimes it shifts correctly and sometimes not. Has anyone had this similar problem because I'm trying to get fixed myself instead of paying $85 per hour to a dealership mechanic.
Reviewed July 17, 2013
I own a 2009 Ford Escape. I have recently been having mechanical trouble. The truck lost all power and vibrated. We barely made it to the side of the road. The throttle control light (wrench light) came on... we barely made it the side of the road, turned the truck off, waited a few minutes and tried again and all was normal. Took in to the dealer. They could not find anything wrong but then after my protest went into the office and came out said this issue had been noted, and they wanted to put a flight box into the truck to record the fault. Ok sounds reasonable but we would have to wait till one was available. I went home like any normal person and googled the symptoms, make, model etc. and found that there was already an investigation into the throttle body for safety recall and that this was a big issue...
A month has gone by and we haven't heard from them. Yesterday the same thing happened but this time it was in the middle of the intersection... scary... and it would not go back to normal... 8 start and stops to get back the block and a half I had gone.... The dealer sent a tow truck and there I was back on google. This time I read that the first investigation was closed but another was reopen as there were now 2 death attributed to this part failure. Having been about to go on a quick trip to the interior, I told my husband maybe we should be grateful we were not on the road. I continued looking and found article after article about the investigations.
I tried calling Ford Canada all day and after pushing this number and that number the call would just drop. So frustrated. It just cost me over $400.00 for the repair because apparently it is not under warranty or recall. I just don't know what to do. This is obviously Ford's issue but I am the one out of pocket. And how many people are out there unaware of the danger they are in? I don't know what I can do... but the squeaky wheel gets hard.
Reviewed July 16, 2013
I have a 2012 Ford Escape that I purchased in October of 2011. Everything seemed to be fine. Good acceleration, mileage, etc. Problems began about 6 months ago when I drove to Florida from Oklahoma. When I stopped for a break and while the engine was still hot, I backed out of my parking spot and put the transmission into Drive and "clunk"! Felt like the bottom fell out of the car. It happened once or twice more on this trip. My first thought was that I may have hit the accelerator too quickly after going into Drive and felt it was driver error.
After this trip I didn't experience this again until lately when it happened again as I backed out of my driveway. It also hesitates badly during acceleration when it is cold and getting worse. Sometimes this hesitation is so dramatic, I can feel myself moving forward in my seat when it happens. Occasionally, I have noticed it hesitates at high speeds and feels like the engine is going to die. During these hesitations, the tachometer jumps to 3 or 4 thousand RPMs and then reverts back to around 2500.
I took it into the dealer and left it for 2 days. The service rep told me that there were no problems and that this hesitation is "normal"! They could not duplicate the transmission "clunk" and so I checked online to see if there were similar reports and, to my amazement, there are thousands of complaints similar to mine. My thoughts are now that I will be trading this car in before the transmission fails and I am stuck somewhere a long way from home where they will also tell me this is normal! Funny thing is, before buying this car I owned a 2002 Ford Explorer that was the best car I ever owned and never had "normal" problems. Sad part is, I may never own another Ford! Oh, by the way, I sold my Explorer to a friend and that car is STILL going strong!
One other issue that has to do with service. I called the service department on Thursday and made my appointment for Monday morning. I had to rent a car @ $33.00 per day. They called me Monday afternoon and told me they had no chance to look at the car and would need to keep it overnight. I gave them the benefit of the doubt and agreed. By 3:00 PM the next day, they called me again and told me my car was ready and they could not find any problems but, since my car had about 26,000 miles on it, it was about due for a transmission service at 30K and they would be happy to service it at a cost of $236! I refused this service. A rental car for 2 days for a "no problem found" issue made my blood boil! Especially since I had an "appointment"!
Reviewed July 16, 2013
Pretty much the same problem as so many others. We have a 2010 Mariner and while driving in a construction zone on the interstate I completely lose power. I managed to pull over and turn off/turn back on the engine and get the car to the highway, where it loses all power again. Finally got it home and to the mechanic. It would turn out that FORD is aware of this problem, has fixed the issue in the part, and having to make so many new parts that its on a NATIONAL BACK ORDER! After three weeks we are getting our car back. I'm assuming FORD is waiting on a fatality, or several, before they issue a recall on this known problem.
Reviewed July 15, 2013
I have a 2011 Ford Escape with 41,000 miles. I have had same problem with it stalling they says it’s the throttle body. It has been in and out of garage 3 times. It is now in the garage where they tell me it may be 2 months before a part comes in. I have contacted Ford Motor 2 weeks ago no response!!!!!
Reviewed July 15, 2013
I was driving to work in third lane from shoulder and my car stalled. I was lucky enough to get over to the right side of the road. I feel ALL car makers should have a panic signal that means let me get over I'm having car troubles besides the hazard lights. The signal could be on the outside of the car and make the dash board light up very brightly and announce that the "pull over signal" is on so people don't inadvertently leave it on. This is too scary and someone can get killed. I think too many people on the road assume you are just a bad driver when they see someone driving sporadically to the side of the road. We should have some kind of means to detect that someone needs special attention immediately. I am so thankful that I was able to get over on the shoulder. My cousin had the same problem with his 2010 Escape. How can Ford go on without having to conduct a recall? I just don't understand that at all. I don't think that I will ever buy another Ford again.
Reviewed July 11, 2013
At first, my wife and I were very satisfied with our 2010 Escape, but as one's greatest fear came to life, the vehicle started these "issues" AFTER the warranty ran out!!!
First, it started with the engine light coming on. I had the codes read at a local auto parts store, and they saw it was an "evap censor" and stated this is usually associated with a gas cap leaking. Well, the Escape we have doesn't have a gas cap!!! It's one of those "quick fuel, Nascar-type systems", where there is just a plug that retracts when you insert the gas nozzle and retracts when you're finished! Secondly, the surging started happening while stopped at red lights. I would slide the gear into neutral, which would keep the vehicle from lunging, but you could still see the RPM's revving up and down. This issue went on for about two months. Thirdly, it is now stalling while driving 50 - 60 MPH down the highway. There doesn't seem to be any rhyme or reason as to when it happens; it just TOTALLY shuts down the engine!!! VERY DANGEROUS.
With further research, I saw there was a "petition" out with the National Highway Traffic Safety Administration, which I will definitely look into. I suppose my next step will be to take the Escape to the dealer and have them diagnose the hopeful "resolution" to the problem. I sure wish Ford would issue a recall for this. I've got a feeling this isn't a cheap fix that the consumer should have to absorb. My Escape doesn't even have 50K miles on it yet!!! I am so disappointed and frustrated with Ford now. I vowed to buy American when I purchased this vehicle, but I'm sorry, I just don't have the confidence in our manufacturers anymore.
Reviewed July 9, 2013
I own a 2011 Sangria Red Ford Escape. I love my truck. However, I have had issues with the throttle body. I went to my dealership and the parts manager admitted that when the throttle body gets hot, it does not work. The part is defective and it is caused by the heat. It's pretty sad when they know it but Ford will not recall it (HEAT, the part is entirely aluminum sitting on the hot engine manifold; it's going to get hot)... Luckily, the part is under its powertrain and my warranty is valid for two more years. It's referred as drive-by-wire. When the throttle cuts out, it allows you to limp home. However, the throttle cuts out in the worst opportune moment. It should be recalled. That is the moral thing to do, but we are talking about money.
Reviewed July 4, 2013
Ford Escape 2005 - Echoing the same problem everybody else states. Escape shutting off on the freeway - BIG problem. Additional problem with the rubber around the door. Again, I echo all the problems listed here!!
Reviewed July 3, 2013
My 2010 Ford Escape has stalled on me three times, once in September or October of 2012 and then again on Friday, June 28, 2013 and then again on Monday, July 1, 2013. Lucky for me, all three times, I was only going about 30 mph. The truck would just sputter and nothing would happen when I stepped on the gas; then the car would barely turn over to start and when it did start, it would sputter again. Then if the truck would drive, it would go for a few yards and then the sputtering would start again and there is no response from stepping on the gas pedal. After about 10-15 minutes, the truck would drive normal. I dropped the Escape off to Scarsdale Ford where the truck was bought new in Westchester County, NY on July 2nd, 2013 and today, on the 3rd, they tell me the throttle body needs to be replaced and the bill is almost $550. I understand that things happen with car parts but the car has 30,000+ miles and to charge me $550 to replace a part that has known issues and faults and can cause an accident is inexcusable in my opinion.
Reviewed June 28, 2013
I went into the dealership today with the same problem. My truck cuts off on the interstate and streets. They told me I was on back order. But before I could leave to get my rental car, they told me the part just came in. Ford should just do a recall instead of waiting for one to die. It's very scary to lose power at 65-70 mph, hoping you can get to the side safely. I bought the truck used with 89k on the dash and have had it only since this Jan. 2013. Other than that, I love it, just not enough to risk my life for it.
Reviewed June 28, 2013
The car stalls every couple of days while driving at any speed. I changed gas stations and added dry gas to no avail...It seems exactly like all the other complaints of stalling listed on here...I guess someone has to die before Ford admits the problem, or we could just file a class action lawsuit on the 2010 Ford Escape Limited.
Reviewed June 27, 2013
My 2009 Ford Escape - I was going down the road at approximately 50 to 55 miles per hour when my Escape just lost all power. There were cars behind me and I coasted over to the side of the road lucky without getting rear-ended. I looked on the dash and the symbol of the little wrench was on. I restarted my vehicle and went to pull back onto the road and got about halftime back out and it died again. I had it checked out and the Ford place here said that it was the maintenance replacement valve. I got that fixed and started back home and the vehicle did the same thing. Now they want to charge me more money to look at it and to put it on a machine. I have only had the vehicle about 10 months and I feel that it shouldn't be dying like that. Someone is going to get killed one of these days for I know it has happened to several people that I know personally and not just me. I, myself, would like to see a recall on this year's model and have Ford fix them. I feel like it is something mechanical wrong with it from the factory which could happen. This has happened at least two or three times every time I drive my vehicle.
Reviewed June 25, 2013
2005 Ford Escape Hybrid - I kept hearing a loud clunking noise from the back of my truck. At first I thought it was the jack rattling around and needed to be tightened down. After driving it to Arizona from Minnesota then back again with the noise getting louder, I had my local mechanic check it out. I was shocked I made it home safely. The entire wheel well had rusted around the shock. There was a scrap of rusted metal holding it in place. I didn't bother to bring it in, I had my mechanic weld it back together, and I traded it in for a 2011 Ford Escape (big mistake but that's a different post). I loved the way it drove and didn't have any issues with that.
Reviewed June 24, 2013
I purchased my 2011 Ford Escape at the end of Jan. 2013 with 69,000 miles on it - BIG mistake. Less than 2 weeks later, I brought it back to the dealer with shifting trouble - it wouldn't go in reverse and had a lot of hesitating between gears. There were no codes but they reprogrammed the PCM. It still hesitated between gears but not as much and it would go in reverse. End of May 2013, it was hesitating again and jerking during braking and it died when stopped at a stop sign. Local mechanic looked at it and thought it was a possible filter issue and checked the tranny fluid and it was good.
The next day, I was idling at a stoplight on a very busy highway when it died. I put the vehicle in park and it started right back up but would not go into gear (made loud grinding noise and the vehicle shook). After waiting and praying I wouldn't get hit since I was stalled on a highway, I had it towed to the nearest Ford dealer. At no point did my check engine light come on, and when I went through the information center to run through the system checks, it read everything was working. I was first told it could be the torque converter or the valve body - the service tech said they had to call Ford since it was only 2 years old and they couldn't believe there was a problem with it.
It turns out there was an "internal failure in the transmission; it was contaminated with metal shavings," and needed to be replaced. I stupidly did not call around for price estimates and ended up paying $4800 for a transmission on a 2-year-old vehicle that I just purchased. I was very rushed through the buying process and when the warranty issue came up, it was out of warranty but I could purchase an extended warranty but was told, "It's only 2 years old - what could go wrong?" The dealer refused to help me. I have called Ford twice after reading in my warranty manual, "Sometimes Ford may offer a special adjustment program to pay all or part of the cost of certain repairs beyond the terms of the applicable warranty." I have been told there is nothing Ford can offer me.
Reviewed June 23, 2013
While driving on the interstate at 65, my car started to stall. I looked behind me to see three cars approaching at a high rate of speed and one being a semi. In my car were my 6-year old, my 10-month old, and my husband. It was the worst moment of my life. I truly thought we weren't going to make it across the lanes of traffic to the side of the road. As we were coming to a stop, the car, by this time, was jerking so badly my husband was a little freaked out. I turned the engine off, tried starting it and it slowing kicked over. We headed for home on a very nervous and long hour drive waiting for it to happen again, but it didn't, thankfully. On the ride home, my husband called the salesman who sold us the car last year at this time. He said, "What’s going on with the Escapes, and is there a recall?" The salesman claims he hadn't heard, but he would contact us on Monday. My husband also told him someone could die in a car like this, and he is not a fan of that so something better needs to be done.
Tomorrow is the day he is supposed to call us with some insight on what to do with this car. I do not want to drive it to work because to get there, I have to take an interstate and I fear this happening again. I paid way too much for this car and will continue to pay even if they decide they won’t fix it or can’t. That frustrates me beyond belief, that they can sell cars knowing this issue is happening and because no one has died or been badly injured; and that they don't have to deal with it. Am I wrong? Is there more to this than I have read over the last 24 hours?
Reviewed June 19, 2013
Going down the highway, engine started running rough and then quit. Dealer tells me it's the Throttle Body, and it's on National Back order. It's on Back order because there's a nationwide recall on this engine. Ford doesn't know when the new part, whatever it is that will fix this problem, will be in. Anyone know any more than this?
Reviewed June 19, 2013
2011 Ford Escape XLS engine dies, but I'm still able to steer and brake, thank goodness, so that I can coast to the side of the highway. Last week, the engine died, driving on a highway, 4 times (highway is about 50 miles long). Then, coming back home, it died going at 110 Km once again. I was able to pull off the road, saw the yellow wrench symbol on the dash and the engine check light every time the engine shut down. I shut off the engine, and restarted it again.
The following day, early, I drove to the dealership where they had it for one day testing. They said they found the problem and I was told it was the throttle actuator control system; it stuck? It must be bad gas, according to them. It's very dangerous and scary to drive. I'm beginning to dislike this Ford product because 2 months after I purchased the vehicle, this same part had to be replaced.
Reviewed June 18, 2013
We purchased our Ford Escape new in 2011. It has 32,000 miles. In February, I was driving to work at 40 mph and the engine lost all power. The accelerator did nothing. I was able to pull off the road and turned off the engine. When I restarted it, it ran perfectly back home. I assumed it was a fluke. About 2 weeks later, driving about the same speed, it did the exact thing, complete loss of power and the little wrench light came on. This time, it took two start ups to get it going again. We took it to a Ford garage and they kept it 2 days and put over 50 miles on it trying to replicate the problem. They changed a part, guessing at what it was because nothing showed up on the scan codes and data monitor. They put in a cx2349 valve.
The car ran pretty good for about a month. Then out on a very busy highway, doing 70 mph, it cut out again. We were able to get over to the shoulder, stop, and restart the engine. It ran another 2 weeks. Yesterday, it lost power 2 times. I am very afraid to drive this vehicle. We have been a Ford family for years. Right now, our family owns 5 different Ford products. I've called the dealership with no response, and the Ford Motor company with an e-mail and a phone call complaint that lasted 20 minutes and I also called the National Highway Traffic Safety administration and filed a complaint with them. They are showing an investigation started in February about this issue. Someone is going to get killed before anyone listens.
Reviewed June 14, 2013
I just bought a 2012 Ford Escape in January. It's June, and I have almost been killed three times in this thing. I drive 100 miles a day to and from work. I wanted a good reliable car for this long haul. The first time it did it, it just stalled, and had a little wrench pop on the dash. I shut my car off and then turned it back on and it seemed fine. I looked up that symbol and the manual said to call the service center, Town and Country Ford in Evansville. I called them and the mechanic said it could have just been a bug in the air filter and to call back if it did it again. So I was in the middle of pulling out onto a busy highway and it just stalled. I almost got T-boned before I could get it off the road. I shut it off and made it to work. I decided I would run fuel injector cleaner in it and got gas. I went to pass someone on the way home and it did it again. I do not want to be the one who dies before this problem is fixed! I took it to Town and Country Ford and they have no idea what is wrong with it. HELP! What do I do now??
Reviewed June 11, 2013
My wife had her 2010 Ford Escape Limited die at random times though it was generally on the highway or other times when she was accelerating. We had it looked at by Ford and our regular mechanic. We were informed that since the check engine light had not come on, there was no log on the vehicle's computer as to what had been faulty. Then, one day, the light came on and stayed on for a short period of time. Our mechanic checked it out and told us it was code P2111 which was the throttle actuator control system stuck open. He replaced the throttle body assembly and my wife hasn't had a problem for 6 months. Ford refuses to acknowledge that this is a faulty part. I hope this helps someone.
Reviewed June 11, 2013
My 2012 had/has an oil leak from the V6 aluminum oil pan. I took it in and they changed the gasket under warranty. Fine. I drove it for a while and it leaked again. I took it back and they replaced the oil pan and gasket. Fine. Now, it is leaking again. I can see oil around the washers holding the pan on. I mention this oil leak here because it is mentioned at other sites but I did not see any comments yet on this site regarding this issue. I have a '12 but this leak issue and the porous oil pan is showing on several model years based on other comments I have seen. From the other comments, I think I may need the extended warranty after 3 years but I think I will have to trade it.
Reviewed June 9, 2013
2010 Ford Escape Limited - The engine dies, but I'm still able to steer and brake, thank goodness, so that I can coast to the side of the highway. Two weeks ago, the engine died on the highway. Then, a few days later, it died going 65 on the freeway. I was able to pull off the road, saw the yellow wrench symbol on the dash, shut off the car, and it restarted. I immediately drove to the dealership, where they had it for two days testing it, but they said they could find nothing wrong. It must be bad gas, according to them. This week, it died four times in three days. I just traded it in. Very dangerous and scary to drive.
Reviewed June 3, 2013
After purchasing a new Escape on 11/23/2011, I was able to drive it 4 days before being recalled for the possibility of fire. It sat at Jackson Ford's for over 3 weeks before being returned to me. On 5/25/2013, the check engine light came on. I called the dealership on 5/28 to have it checked. It was scheduled on 5/29 for service, at which time I was given a vehicle to drive. The service department called on 5/30 to inform me that Ford had decided to replace the engine. The vehicle only has 4,000 miles on it. I talked to the manager and insisted Ford replace the vehicle. My concern is this problem being on the Carfax report and a decrease in value. I will be paying for a repaired vehicle instead of new. I have purchased 8 vehicles from this dealer of which 4 were new. At the present time, I am waiting for a response from Jackson Ford, Decatur, IL. I will post an update. Does my request seem unfair?
Reviewed May 30, 2013
I bought a 2009 Ford Escape in November of 2012, with an extended warranty. It had 64,000 miles on it. On May 22 2013, while driving home from work, my car had no power going to the gas pedal. The engine was still running. I still had use of power steering and breaks, just no acceleration. I coasted my car across two lanes of traffic and came to a stop in a safe spot off to the side of the road. The small wrench light was on on the dash. I checked the owner's manual to see what it meant. I then called my husband. I shut the engine off then started it again. The light went out and the car seemed fine. I drove the rest of the way home (10 miles).
The next morning it happened again twice. I did the same thing except the second time, the engine light came on so I parked it and had a tow truck take it back to the dealer. They now tell me the part is on national backorder and have no idea how long it will take to fix. My warranty only covers a rental car for ten days. Now I have to pay for a rental. I also have to pay full coverage insurance and a car payment on a car that should have been recalled before I even bought it. I feel that FORD should own up to their liability on their vehicles and take care of the consumer who has had loyalty for so many years.
Reviewed May 16, 2013
On the morning of May 8, I was getting ready to go drop my 10-yr-old son to school. He was sitting in the passenger side with door open and his right leg out. I started the engine and the car went on reverse without pressing the brakes and the shift bar was on park. The door hit a brick fence, the inside panel broke and cut my son's leg badly (10 stitches inside and outside). I reported this issue to Ford. The car had 265 miles and I just bought it the Saturday before. Land Way dealer (Auburn, MA) told me that they are not responsible and I have to put a claim with Ford. I did and now they say I have to pay for my rental because they don't know if this is a mechanical issue yet. It may take 2-3 months and I am responsible for the loan payment (Car is financed) and the rental car at the same time. Service Dept. at the dealer treated me as a liar and I am making up this story. Service manager told me that if I don't have money to deal with rentals to cancel my claim and have my car fixed. A police report was submitted; the accident is true and what happened with my son is true, ambulance and hospital service were involved. I am not taking the same car until Ford has certified that the car is safe.
Reviewed May 14, 2013
2004 Ford Escape Stalling Issues - Starting in 2012 and now recurring 2013, the car turns over and will not hold an idle. As soon as I release the break to put the car in gear, it stalls out. Last year it would then not turn over and would act as if the engine was flooded. After sitting for 30-60 minutes, the car would start. This problem would occur when I would perform short multiple trips around town. This year the car starts, but will not hold any RPMs. It will keep starting, but will stall out. Each time I have called the dealership, Steve Marshall Ford, of course the car starts fine for them. They have never found any problem with the vehicle and have never acknowledged that this is a problem with this model. But apparently it is, if the posts I have found on the internet are to be believed.
Again, last week, they said there is nothing wrong with the vehicle. I picked it up Thursday. It sat all weekend as I was away. Then today, after running 2 quick trips, it died again. I have taken it to an independent mechanic hoping he can solve this issue. Needless to say, next week I'm buying a new vehicle and never ever will it be a Ford!
Reviewed April 20, 2013
When I turned on the AC for the first time this year, it made a loud grinding noise for a few seconds, then never cooled. I took it in to the dealership to check and for regular 45,000-mile maintenance. Dealer called and gave the following description of the problem: "In the AC dryer, there is a filter bag with little blue balls of desiccant. It seems that it is a very common problem that these filter bags burst and flood the entire AC system with the balls (aka 'debris') which causes all the parts to fail and/or clog. Many of the parts can't be effectively flushed so they have to be replaced." The cost to replace the entire AC system (all valves, tubes, hoses, evaporator, compressor, condenser, accumulator, dryer, etc.) came to $2,022.65.
This dryer unit that is causing all the problems is a non-serviceable unit and is in no way affected by regular maintenance, and there is nothing that can be done to prevent a failure. The cost of this part alone at national parts stores (Advance/Autozone, etc.) is around $30. This very inexpensive part, however, causes extensive damage to very expensive parts. I would call this a "manufacturer's defect". Also, the replacement dryer used in the $2,022.65 repair is identical to the one that failed.
Ford has had many complaints about this, but "not on a scale where we're willing to look into this". On a vehicle with so few miles, Ford is definitely losing customers for simply failing to design a better filter for a $30 part.
Reviewed April 15, 2013
I bought a new car, 2010 Ford Escape, for fear of my older car breaking down, as my new commute was mostly highway travel. First engine stall on major highway S-287: While traveling in the middle lane, while traveling up a hill, my engine died, as I slowly peaked the hill on my car's own inertia. I just missed getting slammed in the back end by a tractor-trailer due to my sudden, unexpected loss of power. I finally made it to the side of the road, alive and by some miracle, I didn't get hit. I called AAA and they arrived to assist. They asked me if my car started and I said yes. The recommend I drive it home, but stay in the right lane in case the car stalled again.
The car was brought to the dealer the next day, as I refused to drive it until it was fixed. The dealership replaced an electronic part via a part recall, 2010 Ford Escape throttle body recall. I thought my worries were over. Keep in mind, when the weather is bad, I work from home as to not put myself at risk driving. Second engine stall on major highway N-287: Barely six months later, on the same highway driving North bound, my tachometer jumps to 4 (normally a little over 2), yet the car isn't really running, no response when I hit the gas. Again, I coast the car to the side of the road. I turned the car off. I started the car; it didn't sound right (like the car was really running). So I turned it off again and waited a couple of minutes. The second time I turned the car back on, it seemed to be back in its normal state.
This car frightens the hell out of me. If I could afford to replace it, I would. I waited 10 years to buy a new car to make the mistake of buying a Ford, that decides to shutdown whenever it chooses to. It's one thing for a car to fail due to a flat tire but to have a car repeatedly die for no apparent reason is shameful. Most people buy new for the reliability factor.
Reviewed April 4, 2013
Driving the car today and the engine just shut down. Luckily I was only going 20mph. I pulled over, turned off the engine and it restarted with no problem. Considering all the other complaints, this is a serious issue.
Reviewed March 26, 2013
2009 Escape xlt 4wd. - I bought this vehicle new because Ford refused to take the government bailout. About a month into my ownership, the transmission failed. While this was covered by warranty, it took 6 weeks to get my vehicle back from the dealer as parts were back ordered. After that, one of the front brakes fell off, supposedly a result of being put together improperly from the transmission repair. Again costs covered but a royal pain. After that, one more trip back to a dealer because of another transmission issue. This time, shifting problems. After some reprogramming, that issue seems to be mostly resolved but I still will get an occasional clunk.
Next up, a new condenser unit. This time, about $900 out of pocket. There didn't appear to be any rock or impact damage, just failure. Next up, failed power steering unit. Apparently, this requires completely removing the steering column and about $1,400. The power steering appointment is just being scheduled now. I'm hoping that will also address the high pitched whine I'm getting from under the hood. I'm not holding my breath and am hoping it’s not an issue with the 4WD unit. All this for a vehicle, 3 1/2 years old and 118,000 miles. I will never buy another Escape and am probably done with Ford too.
Reviewed March 4, 2013
I bought my 2007 Ford Escape in July 2011. It had approximately 54k miles. Two months ago, I brought my vehicle in because the driver's seat belt un-clicks itself as I'm driving. Ford says it's out of warranty and it will be $280 to fix it. I was appalled. Why isn't Ford backing a safety issue especially when it's a seat belt?!
Reviewed Feb. 28, 2013
I purchased a 2010 Ford Escape with approx. 45,000 miles in Nov. of 2012 from Ed Morse Cadillac in Tampa , FL. A month after the purchase, I was on I-75 in the left lane going about 65 miles per hr when the engine started losing power. I was able to coast the car off the road but it was very dangerous doing it. It had completely lost power. I was able to restart it after a few minutes and went directly to Elder Ford to have it checked out. They told me that based on my problem and other people who had a similar problem they determined that the throttle assembly needed to be replaced. Also, that the Escape came with this problem direct from the factory. They wanted $500 to replace it but Ed Morse did it for $250. I called Ford but they said it was not their problem and there was not a recall for the throttle assembly. I was very angry but helpless. I feel taken and I am worried that this could happen again. Please help.
Reviewed Feb. 27, 2013
This past year I was in the market for a new vehicle since my previous car broke down. I decided to purchase the beautiful and reliable 2012 Ford Escape, so I thought. I purchased the vehicle brand new and was happy with how it handled. I use this vehicle primarily to get me to work safely. I have approximately 6000 km on it. On two separate occasions, I drove it and it shut off on me. I could not believe it; I was lost for words. I brought it back to the dealership and they placed their computer diagnostic in it, which stated nothing was wrong and they told me to continue driving it. The reason it may have shut off is due to a batch of bad gas or condensation in the tank. Therefore, I keep the tank full at all times and only put in gas from well-known gas stations such as Esso and Petro Canada. I find that the car shuts down during acceleration and deceleration. Could there be an issue with the throttle or fuel line? Has anyone experienced this nonsense? I paid 30 thousand dollars for this vehicle and I am afraid to drive it. I will be bringing it back to the dealership this Thursday for round 2 of inspection. I hope they find a problem and fix it.
Reviewed Feb. 23, 2013
I bought a 2012 Ford Escape in October of 2011. About 2 months in, the transmission started shifting hard and it was jerky. A couple more months later, while pulling out of a shopping center, it would not shift at all. This almost caused me to get hit from behind. Many trips to the dealership later, they cannot find anything wrong. It still shifts rough, jerky, and erratic at times. Let’s fast forward a few more months. I was driving this morning, and my engine just stalled out. I coasted to a safe place with my flashers on. I placed it in park, and it started right up again without a problem. This is a serious safety issue that Ford needs to address.
Reviewed Feb. 18, 2013
I bought a brand new Ford Escape Titanium (2013) a month ago. During the third week of ownership, we had snow. No big deal. The car handled well. I pulled it into the garage on a Friday night and then came Saturday morning. My garage floor, where the snow had melted off from the night before, was stained a bright orange rust color under each of the rear wheels. I got down on my hands and knees and found that my brand new car, with less than 1,000 miles on it, had rusted on the undercarriage, exhaust system and in the wheel wells. I was told by the dealership that Ford said "That's how it is and it's how it is engineered" and that Ford no longer puts a protective coat under the car. So their recommendation to me was to just deal with the mess, the ruining of my garage floor and driveway.
I have a brand new car that I am supposed to clean up after and worry about like it's a 15-year-old car that's rusting out. Not only is that unacceptable, but highly embarrassing. I refuse to chase around a brand new 2013 Ford Escape Titanium and worry about putting down a piece of cardboard or something in order to park it in my garage so it won't continue to ruin my floors. I have a brand new car that I have to chase after like it's A 20-year-old beater! Not to mention the rust that it is leaking onto my rotor and when I brake, I have the particles staining the exterior of my white vehicle and it is staining my brand new wheels/rims as well.
This is unacceptable and unfair to spend my hard earned dollars and only to be told, "We know we sold you a sub par, cheaply-made, uncoated car for close to $40K. But you should just deal with it." It's absolute garbage.
Reviewed Feb. 9, 2013
I bought a 2013 4x4 Ford Escape and have never gotten better than 18.5 mpg. What the hell? Sticker promises 22 city and 28 road. I want compensation. This is not what I paid $28,000 for. I demand answers.
Reviewed Feb. 8, 2013
09 Escape Dies - The same thing has been happening to me. The dealership tried to recreate it. Really ... in one day? Ridiculous! Not to mention, they said that the minute it happens, bring it in. How, if the car dies? It's unbelievable! I think everyone should contact/write to their local news stations ... they have "investigative reporters." I'm sure if enough people send in stuff, they will start airing it on TV and/or investigate! My friend said she picketed the dealership for her ''lemon" jeep & they took it back. Something needs to be done about this issue! I live in Houston, TX; the freeways here are crazy & everyone goes 65-75 on them. This problem could cause a huge wreck! That being said, someone could get seriously hurt or die!
Reviewed Jan. 25, 2013
Four months ago, I bought a 2010 Ford Escape Limited. On January 23, 2013, the engine shut down on the highway while going 65 mph. I was in the middle lane but was able to nurse it to the shoulder. I turned it off and restarted. It ran fine for another 20 minutes and the engine shut down again. I restarted and made it to the house. Don't tell me that there is nothing wrong, Ford! Too many instances have been cited on this site alone for you to now pay attention. Today is Friday. I'm trading it in tomorrow. I'm not going to spend a dime to fix this re-occurring problem.
Reviewed Jan. 13, 2013
I was driving my 2010 Ford Escape on the highway at about 65 mph when suddenly it lost acceleration and went to 20 mph. I was on a bridge at the time with no shoulder and coasted to the end of the bridge to pull over. I could see the cars behind me fearing I would get hit. It was night and I immediately put my hazards on. I pulled to the side of the road and called a tow truck. When the tow truck arrived, he checked under the hood and started the car back up with no problem. I was able to get home. It is Sunday and I am very worried now after reading hundreds of incidents of the same occurrence! This is unsafe, and I am very upset. I wonder what I will be told when I take it in?
Reviewed Dec. 30, 2012
2011 Ford Escape XLT - After about 10 months, we have a problem with the rubber door seals. With some hesitation, Ford replaced them under warranty. A few months later, we noticed they were cracked and breaking again. Since it is over the 12-month warranty, they (Jacobsen Ford) do not want to look at it and are saying it is the owner's fault (we are rubbing against it when we enter the car). I would think Ford, after all these years, could make a better product than something that will only last a couple of months. A person should be able to bump or rub against your car/door when entering/exiting without having problems. Heaven forbid if we had kids entering and exiting. We're very disappointed. I have always supported domestic products and particularly Ford, but I will be reconsidering for my next purchase. By the way, my second vehicle is GM and I am very happy with their product.
Reviewed Dec. 19, 2012
2003 Ford Escape - My primary complaint of course is replacement of the cruise control cable (approximately $35) due to a safety recall hazard. I have a major complaint about the paint as well as it is a manufacture's defect that is widespread for the color "Gold Ash." I contacted Ford about the paint in 2005, but the mileage was out of warranty. It's clearly a defect and a common one at that for my color. I would truly love a resolution for that expensive fix as well because it's Ford's fault, but I don't know if I would have a fighting chance. This vehicle has been waxed and cared for properly, but it didn't matter. Also, the other two concerns I listed are safety concerns as well, but Ford denies my vehicle is part of the recall. I know it should be for both because I have the problems noted, but I can't make them perform the recall. They are engine stalling and rear latch. I can give details on anything upon request.
I will not back down about the cruise cable due to it being an obvious safety issue, but the paint is awful and causing surface rust. The other problems could be major if not corrected as well. Over 1/3 of the roof paint is missing along with large patches all over the vehicle. The main concern is the cruise cable replacement, but large concerns exist elsewhere also that I would truly love to have resolved. I have owned many Fords. Please help!
Reviewed Nov. 29, 2012
I purchased a Ford 2013 Escape a couple of months ago and have had nothing but problems. First, I only received 1 key for the vehicle. It took 1 month to get the additional key. I brought my vehicle in to have the key programmed and they disabled the original key; therefore, they disabled my vehicle for almost 2 weeks. I had to drive an unacceptable rental that had to be returned 3 times! I also brought the vehicle in for problems with the navigation system and the rear tailgate not opening. Neither one of the concerns were fixed. The navigation system does not work. It never knows where it is! It also will not turn off at times when the vehicle is turned off. Also, the hands-free tailgate option only works about 40% of the time. These are all options that I paid additional money for! I expect them to work!
Now my vehicle has leaks in the interior. I brought the vehicle in for service and repair, and nothing could be done as they could not duplicate the concern with a hose. Again, I was in a disgusting rental vehicle for another 10 days. My vehicle was then returned to me to wait and see if the leak appears again. Of course, the very next day the stain appeared again. Now I have to leave work again and drive in a disgusting rental car again for God knows how long. Also, while my vehicle was at the dealership, it was damaged on top of everything else. Now I have to have the body repaired!
I don't have the time and cannot take more time off of work to deal with this! I find this to be unacceptable for a new $35K vehicle. The car has been in the shop longer than I have driven it! I am making car payments on a vehicle I haven't been able to drive! This vehicle is a lemon and I want an exact replacement vehicle ASAP. I will be contacting the BBB as well. Please contact me regarding my concerns and do the right thing!
Reviewed Nov. 26, 2012
This is the second occurrence. The first time in early 2011, the dealership could not find a cause and stated that there had been no other known occurrences brought to their attention. This morning while driving to work, my 2010 Ford Escape shut down again. I coasted to a stop and started it right back up. My fear is being on the freeway when this occurs. Ford knows there is a problem, but I've seen no acknowledgement.
Reviewed Nov. 4, 2012
I rented a Ford Escape in 2005 and loved it, so I decided to purchase one (2010 Ford Escape) in late 2009. Early on, I was disappointed that I had to have the transmission replaced at 7,400 miles. Even after that was replaced, the car was fussy. The gas pedal was temperamental, and when I tried to accelerate to pass someone, the car would actually pull back instead of going faster. It felt like things were slipping, somehow. My car would idle roughly or so slow that it would almost stall at a stoplight. The dealer said that there was not much that they could do with it.
A few days ago, I was driving in the middle of traffic and the car just died. Thank goodness that the car behind me had a chance to pull around. I was able to coast the car into a parking lot. When I put it in park, the throttle went wide open and the wrench light came on, so I turned it off. When I turned it on again, the wrench light was still on; the check engine light came on, and the car jerked all around the lot. I shut it off again and the wrench light reset, but the check engine light stayed on. After reading many other reviews, it seemed like it was the throttle body issue. I explained this to the dealer and they did say that one of the throttle codes hit, and that there was a bulletin out on this issue, but not a recall.
I have no complaints with the dealer. They were very helpful and have replaced the throttle body and motor, and did a fuel system flush. I have only driven it one day so far and it seems to have taken care of the problem. I couldn't believe that there has not been a recall on this issue because this could put lives in danger. I would think twice before buying an Escape.
Reviewed Oct. 24, 2012
We bought the 2008 Ford Escape Limited 2WD back in 2010 with 75k mile and the vehicle was certified by Ford dealer. The reason we got the car was to help US market, because with the money we paid ($18,000), we could have gotten a Japan import car. Yet, of course, I like the car! Since we owned this car, we have been servicing it on schedule (never past due), mostly highway mileage. On 10/17/2012, the wrench light was on at 114k. Luckily, the car took us home safely. The next morning, we took the car to local dealer. I found out the Transmission and the water pump needed to be replaced. It would cost us around $4,500 to get everything repaired. So sad.
Reviewed Oct. 23, 2012
Approximately 3 weeks after purchase of 2012 Ford Escape, my son was driving and the engine completely shut down. He was able to restart it again. I took it to the dealership where I purchased it and they said it was a computer problem and called Ford in Dearborn. They in turn reprogrammed the computer and said that was the problem. In September, my wife had the same problem where the engine completely shut down. Again, I took it to the dealer. They could not find any reason for the engine to shut down again. They wanted to keep the car and drive it to see if they could duplicate the problem. They drove it overnight and no problems occurred. I am fearful that this car will shut down again in a place not so safe.
Reviewed Oct. 10, 2012
2008 Ford Escape Hybrid - After driving about 500 miles on an interstate highway, the red triangle signal and message, 'Stop safely,' now appeared. The power had shut off. Fortunately we pulled over on the shoulder. We waited for a while and restarted; it did and stalled again about 30 minutes later. Since it was after 8 pm and about 100 miles from home, we did not want to get stuck and kept driving on the frontage road, then back on the highway when that road ended. We drove slowly and stayed on the right lane. The engine kept stalling at different intervals, sometimes 45 minutes, sometimes 15 minutes. The length of time we stopped did not seem to make a difference. This was a very scary trip. I brought the car to the dealer the next day. They say the cooling pump is bad and must be changed, over $1100 and it's not covered by warranty. This is an expensive and very dangerous problem. Why shut off the power?
Reviewed Oct. 7, 2012
I purchased a used 2010 Ford Escape Limited Edition yesterday, and the vehicle stalled twice in 10 minutes! What can I do about it?
Updated review: May 27, 2014
I upped this to three stars to recognize the dealership Ted Britt Ford, for their efforts.
Original Review: Oct. 2, 2012
2012 Ford Escape Engine Stalls at Random Times: We bought the car new this year in May and have been happy with it, until the stalling issue started. It's happened to my wife three times now. Two times sitting idle at a light and once merging onto an interstate. I just had it happen to me a little while ago when I stopped to make a left turn. I felt a thud and thought someone bumped me from the rear. Then, I realized the engine wasn't running and the battery light was on. I started right back up and went on my way. I'm taking it to the shop in the morning and crossing my fingers. From other reviews on here, there is not a very good track record of finding the problem.
Reviewed Sept. 21, 2012
My wife bought a used 2011 Ford Escape Limited from a dealer in spring 2012. It died twice while driving home on the interstate from work. Dealer cannot find a problem. The Ford mechanic is going to drive it home to see if it will die when he is driving it. From all the real life events I have just read on the Internet, it sounds like Ford has had this problem for the last 10 years or so. Too bad, my wife didn't know about this before she bought a Ford.
Reviewed Sept. 12, 2012
I drove from the dealership after it was scheduled to get fixed. After two days, they couldn't find the problem. After leaving the dealership, not even 5 minutes of driving, it shut down on me again. This is the worst brand new vehicle I have ever owned. I guess I will stick with foreign cars from now on. I was driving over 60mph. I could have been killed on the highway. Safest vehicle ever my **.
Reviewed Aug. 9, 2012
I bought my vehicle (2010 Ford Escape Limited) on August 21, 2009 at Best Ford in New York. Two weeks later, the dealership closed. This was my first new car. At 10,000 miles, the transmission went. My car sat in the shop (a sister dealership because mine closed its doors) for close to 60 days because the car was so new they did not have the parts even made for replacement yet. Strike one. At 30,000 miles, the transmission went again, so Ford agreed to overhaul and replace the transmission.
That’s another 2 weeks in the shop: strike two. Today, August 8, 2012, I was driving home and the transmission kicked out from under me while on the line in fast-paced traffic. After avoiding a tractor-trailer, I got to the side of the highway. I have called Ford and they are aware that my car is coming in, but at this point why would I want it back. I feel like that car will be the death of me and fear for my family’s safety: strike 3. When I bought a new car from Ford, I thought I was getting a reputable product by a great American company. Instead, I got a lemon. I don’t know what to do with it. It is dangerous. What’s my next step? Please, any advice is helpful.
Reviewed Aug. 7, 2012
My daughter parked her 2008 Ford Escape (about 41,000 miles) at work one day; came out to find the driver's side window down and inoperable. She could do without power windows, but since this is Texas, and she has to park her car outdoors, having a window stuck open means it's basically not drivable. Within a few months, same thing happened with the rear passenger window - and then a few weeks later, the front passenger window. Each repair was $300 to $400 -clearly a Ford problem, but they're not fessing up. My daughter is a student, has a summer job in retail, and this cost her 3 paychecks this summer. She's 20, and is likely to buy at least half a dozen new cars in her lifetime - all of them Toyotas. Anybody listening, Ford? Whatever money you may have saved on your crap window regulators has lost you a customer for life.
Reviewed July 22, 2012
I purchased a 2007 Ford Escape XLT (ordered from factory) which drives approximately 16,000 km/year. The transmission failed at 55,000 km and Ford 'repaired' it under warranty. The same transmission then failed at 106,000 km. Ford wanted me to spend $9,500 on a new transmission before relenting after 2 weeks and replacing the transmission for 'only' $3,500 - no longer covered under various government and company warranty or arbitration programs. I also own a 1970 Mercury Cougar (56,000 original miles) and that is the only Ford/Mercury product that I will ever own in the future. I am not happy with the quality (lack thereof) of Ford products, nor the customer service, who would not speak to me while they were dealing with Maclin Ford - or the subsequent follow-up with their customer service group.
Reviewed July 7, 2012
Rear Wheel Well Defect - I am writing to inform you of quality concerns of Ford vehicles. I have written Ford representatives of my concerns regarding a factory defect to my 2004 Ford Escape XLT, but they have refused to look into it and have basically said sorry about your luck! I feel betrayed and I am now ashamed to drive a Ford vehicle. I am not writing to them complaining about paint chipping or something silly like that. My vehicle has a factory defect that everyone I have talked to has never seen before.
What do those representing Ford do about this obvious defect? Nothing! My Escape XLT has a rear wheel well that has rusted completely through because it wasn't properly sealed and coated during manufacture. The strut is loose and coming into the inside paneling! The auto body shop that I took the vehicle to says they have never seen such a thing in 25 years of body work! I have called, written, and I pleaded with Ford representatives to help me get it fixed, but have only gotten the company line about warranties to date.
I want Ford to help me by reimbursing the cost for me to fix it or allow me to bring it to them so they can fix it. It is obvious that they didn't properly coat or seal the inside of the wheel well! Thus far, it looks like I am going to eat the 1,000 or so dollars to fix this defect that Ford refuses to look at. Ford says it is past the warranty date, but shouldn't factory defects never have an expiration date? Shouldn't a good company say, hey that defect is our fault and we will make it good because we care about the quality that we put on the road!
Thus Ford is company that does not stand behind what they manufacture. This is not the only problem with the vehicle though. It doesn't always start right away. I went to Ford Service Center and they couldn't figure it out. They said maybe it is the fuel pump, but it has been going on for 4-5 years! The clear coat came off the hood around 2007. The ABS sensor went out and the Ford service center said that will cost 1,000 dollars to fix! I have contacted Ford numerous times regarding the rear wheel well, but they won't do anything about the obvious factory defect that has shown up years later.
Thank you for listening to my concerns. I hope that bringing these issues to your attention will help others know more about how Ford treats their customers after they drive off the lot or at least help them to be aware of Ford's customer service. Thanks again for your time and listening to my concerns.
Reviewed July 6, 2012
Our Ford Escape has had three alternators in thirteen months!? We replaced it at a Ford dealership in June 2011 and had to return in Sept. 2011 to get another one. Today, I found out that it has failed again. The mechanic was shocked at how new it was and kept testing it because he just didn't believe that it would fail. He was amazed at the fact. But not as amazed as the fact that Ford would not replace it again because it was over the 12-month warranty. According to my calendar, it was 10 months almost to the day, but Ford says that the warranty goes back to the first piece of crap that only lasted three months. No wonder Ford stands for Found On Road Dead.
Reviewed July 3, 2012
I bought a Ford Escape at Fritts Ford in ’09. It was a lemon. Fritts traded me out to a certified used 2010 Edge. The car looked and looks good on the outside, but on the inside after a while, after the Armor All shine wore off, I could see the scratches in the interior and the carpet was matted. So, unless I keep shining the car, it looked trashed inside like whoever had it before carried dogs. Now, the passenger window went out on the second time they fixed it. The compartment door falls off the track. They didn't fix it the first time. I am going to go back and let them try again. I need new tires already. I haven’t put that many miles on it that I should need new tires already. Like I said, I was supposed to be driving a new car, but on the inside it looks old and this upsets me. I may try to buy another car, but this time it will not be a Ford.
Reviewed June 20, 2012
Nine times in a row on the same day, 06/19/2012, my car (2008 Ford Escape) shut down while I was driving. I was terrified trying to get over on a street with no shoulder. I had it towed to Ford. I am waiting to find out what the issue is and after reading all of the problems not resolved here, I feel like I am going to have to take this further so the resolution is satisfactory. I wanted to post this so that more people are aware, as I feel no one has really taken this problem seriously.
Reviewed June 13, 2012
I bought a new 2008 Ford Escape. After 2 years and 33,000 miles, the transmission was shot. I wanted a new transmission; the company said no so they rebuilt ours. We were very unhappy with that. Recently, when driving on the highway, our car would not go up a hill. It was jerking and making noises. It wouldn't go into passing gear and we almost had an accident when this happened. My husband knew it was the transmission again and called Ford, the corporate office, and they would not do anything until my husband had it diagnosed at one of their Ford dealerships here in Pittsburgh. We called the nearest dealership to our home and they couldn't even see us for more than 2 weeks. Our warranty had run out because it was over the 60,000 miles. So we waited and then they diagnosed it and it was the transmission again.
They told my husband that the corporate office would only pay 30% of what the bill would be, but they would not give us an estimate of what the cost would be. So I guess they can jack up the bill 30% so we pay the full cost. Through all this, we had to buy a used car so we were not without a car to go to work. Not a Ford thank goodness, a Buick 1999 and it runs better than any Ford we had purchased. They at Ford should have rebuilt this transmission again for nothing, because their service people did not do the job right 2 years ago when the car was only 2 years old. We should not have to replace a transmission every 30 thousand miles. We will never buy another Ford and we intend to tell as many people as we can about their terrible customer service.
Reviewed June 7, 2012
I bought my 2006 Ford Escape on March 23, 2006. On June 12, 2009, I had to replace the AC compressor. Fortunately, I had taken out a 6-year, 100K warranty. I went to Ford on June 5, 2012, almost 3 years later; and I found out I need another AC compressor. I only have 63K miles on my car, but because it is 2.5 months past 6 years, the warranty will not cover it. I have never had to replace a compressor on a car during such short periods of use. I think there is a flaw in the compressor that makes it fail after 3 years. I would like them to replace the compressor free of charge.
Reviewed June 4, 2012
My 2008 Ford Escape Hybrid, which only has 62,000 miles and is well-maintained with all scheduled service, has just had its hydraulic control unit fail suddenly. There was no advance notice or any odd behavior prior to this; it just spontaneously failed. The cost to me is estimated at $4300 and the part is not scheduled to arrive for 10 days. I wanted to do the right thing by buying a Ford and buying a hybrid and it seems I did not make a good choice. I have owned cars my whole life and I just cannot understand now a car that is only 3.5 years old with 62,000 miles can have a part fail that costs $4300 to repair. I have looked online and this is not an uncommon problem. I really think there should be legal recourse due to poor reliability.
Reviewed May 25, 2012
My 2006 Ford Hybrid Escape, with 109,000 miles (over our warranty by 9,000 miles), threw a rod in the engine due to what our mechanic believes was a high pressure seal breaking. My car should have gone more than 200,000 miles like my Expedition before replacing an engine. I was nearly killed on the freeway when the car came to an abrupt stop. What type of recourse do I have with Ford? The engine must be replaced. Please advise.
Reviewed May 16, 2012
I purchased a 2011 Ford Escape and it has had transmission problems since the beginning. In December of last year, I took it to Fuccillo Ford in Seneca Falls, New York and they drove it and told me it had a problem and to bring it back for an extended period so they could evaluate. After two days, they told me that they reset the computer and to let them know if the problem continued.
For the next two months, I drove the vehicle and it continued to shift very hard when I was coming up to stop signs and slowing down (riders would even notice the transmission). One day, I was stopped and was backing into a parking spot, I put the vehicle in reverse and it banged very loudly, I immediately called Fuccillo and told the service department that the transmission problem was still there. He asked me how many miles I had on it and then informed me that I had only put 5,000 miles on since the computer was reprogrammed, I should continue to drive it. It sometimes takes up to 10,000 miles before the problem stops.
Very recently, the "check engine" light was lit and I was still having transmission problems so I called Fuccillo Ford again and they told me to bring it in on Saturday and to leave it all day. I left it and in the afternoon when I called them, the service guy told me that there was definitely a transmission problem and that the check engine problem was a fuel vapor leak that they could not find. Could I bring it back the following week, so I agreed and dropped it off on Monday night. Late Tuesday afternoon, I called them again and asked what they found and they told me that there was definitely a transmission problem and that they were going to order an "arm" for the transmission and could I leave it another day so they could talk to Ford and see about getting me a vehicle to drive while they fixed my car. I agreed and told them I would call the next day.
When I called the next day, I was told that there was nothing wrong with my Escape and that I could come and pick it up. I said to the service department, but you told me yesterday there was a problem. They told me I didn't know what I was talking about. This was crazy, why would I have brought the car back, if he hadn't told me on Saturday, there was a problem. They flatly lied to me.
I highly recommend to anyone thinking of buying an Escape, don't buy one. My husband and I were thinking of upgrading to a 2012 Ford Explorer, but since we have had these issues, that isn't going to happen. I will buy anything but a Ford. Luckily, my husband and I have good jobs and have a bit of equity built up so we are going to trade as quickly as possible.
Reviewed April 30, 2012
I recently bought a used 2007 Ford Escape and I am very disappointed having bought a new 2003 Ford has not yet addressed the problem with the door seals. My ‘07 is just as dusty inside as my ’03. This is a complete failure of design and you have not done a thing to resolve this issue. Ford should at least offer an aftermarket seal kit to resolve this issue. This is the last Ford product I will be buying for a long time.
Reviewed April 23, 2012
I have had my 2004 Escape since 2006. I have replaced the failed alternator every year and the battery. I have taken extremely good care of this car, but have had nothing but repair bills. Now, I have a squealing noise and it won't pick up speed. I have had it checked and they say it is either the cam shaft or bearings which will be another $1,500- $1,800 on top of the $6,000 I have already put in it for repairs. I will never buy another Ford!
Reviewed April 11, 2012
2008 Ford Escape Hybrid engine shutdown: Driving on the freeway at approx 60 mph, the caution light comes on and the warning "pull over safely and shut of engine". I lose all acceleration and have to get to the shoulder immediately while trying not to hit anyone. It only happens on the freeway when I am going 60-ish. Dealer has no idea what is wrong. It can happen multiple times within a 20 to 30 minute time period or once in several hours but only on the freeway!
Reviewed April 10, 2012
I bought my Escape in September 2011. The first problem I had was with the driver side door. I took it in to the Burns Harbor dealer twice for the door and it was still wrong. So I took it to La Porte and they fixed the door (finally). But after the 1st oil change, I started hearing a knocking noise from the engine. I have taken it in 3 times. They say they hear it and that it is louder than the ones they have on their lot. They told me if it gets louder, I would have to bring it in, so I just took it in today. They called and said they don't hear anything but I know they are full of it because the noise doesn't stop. It is there all the time. It doesn't matter if you warm it up or not, it is still there.
Reviewed April 3, 2012
I first purchased my 2007 Ford Escape new and at 38,000 miles, the transmission went. I was on vacation with my family at the Cape on a Saturday and no one was opened except for Balise Ford. I had to rent a car and drove 3 hours back a week later to retrieve my Ford with no reimbursement for the rental. Now, at 53,000 miles the car is stuck in the driveway because it is getting no power and stalling. The plugs and wires were just replaced with cheap 30,000 mile spark plugs. Now, I am waiting for my mechanic to tell me what this new problem is. My wife owns a 2003 Camry, which she bought brand new and now with 94,000 miles on it, never had it in for repairs. I guess my next vehicle will be a Toyota.
Reviewed March 28, 2012
Ford Escapes have many, many problems. Another recall has been issued about brakes and fire, and they don't have the part and advise you to park your car away from structures until they get the part. How are consumers supposed to get to work? How many lives are at risk? Something has to be done in the meantime!
Reviewed March 24, 2012
Ford 2002 Escape ABS recall, no part - I love my Ford 2002 Escape except for the constant recalls on the ABS braking system. I received a recall notice again for another problem with the ABS braking system and on the recall notice, it said that parts were not currently available and I should park my car away from any structures. In the meantime, my ABS light came on so I called Ford to find out when parts would become available and was told to park my car and do not drive it until the part could be made available. I explained that I am retired and handicap on a fixed income and could not afford to just park my car until they could fix my car and asked if Ford was providing loaners until parts were available. Ford told me no. So I now have a car that I cannot drive nor can I get it fixed and Ford will not help in any way. I am retired handicap and nothing to drive until Ford provides the parts to fix it. To top it all off, I cannot even take it to someone else besides a Ford dealership because it is a safety problem and there are no parts available anyway. I am now stranded and at the mercy of the Ford Motor Company with no help in sight.
Reviewed March 16, 2012
I had just picked up my kids from school and pulling out into a busy intersection when all of a sudden, we heard a loud popping sound. I immediately lost power and the Ford 2002 Escape XLT 6cyl 4x4 3.0L was idling very rough and the exhaust was very loud. The SUV limped along very slowly on the road and made it back to the house. I opened the hood to see what happened. I noticed one of the ignition coils #6 had popped out and was broken where it's secured to the engine block. I was so upset that this had happened. I then removed the plastic hood cover and noticed the spark plug sitting next to the ignition coil. This made me even more upset. How can this be happening to a car that has just over 80k miles? Ford should know that this is happening and needs to issue a recall to fix this issues. I took pictures of this as evidence.
Reviewed Feb. 28, 2012
There is peeling paint all over the hood, roof and bumpers on my 2003 Ford Escape Limited.
Reviewed Feb. 28, 2012
I purchased 2010 Ford Escape. Under 5,000 miles, transmission had to be replaced. Time and time again engine shut off (even in the middle of the highway). Thankfully, I avoided to be hurt in every occasion. It couldn't correctly be diagnosed as it didn't happen all of the time. Eventually, when it happened more often, I was told that I needed to replace throttle (at 54,000 miles) $637 later. It's my assumption that in order to fill the demand on cash for clunkers program, Ford did not manufacture a safe product and consumers are paying for it.
Reviewed Feb. 26, 2012
The week of January 23, 2012 I received a letter informing me there was a safety recall 11S24 on my 2002 Ford Escape. The recall was for a faulty ABS relay. Unfortunately, the parts to fix the faulty part are not going to be available until Q2 2012. This defect can result in a fire even after the ignition has been turned off. In the meantime, I was advised to park the vehicle outdoors away from structures until such time remedy parts are available and repairs have been completed.
I was told by several call center people that it is such a rare event so do not worry about it. Then I asked if it is such a rare event, then why the need for the recall and to advise me not to park my car in the garage. On December 31st, a random electrical fire destroyed the second floor of my home. No people were hurt but as you can imagine my 4 and 7 year old sons are upset. My 7 year old has a medical condition which necessitates us parking our car in the garage. When I advised the Ford representatives of this issue I was quizzed about my son's condition. I was appalled.
This is none of Fords business, nor should I be subjected to a customer service representative, whom I can only assume does not have adequate medical training to make a judgment as to whether my son's condition truly requires me to park the car in the car. It is completely unacceptable for Ford to tell me they know my vehicle could catch on fire but not to worry about it, just park my car outside. I finally filed a complaint with the Better Business Bureau. Fold Consumer Affairs Legal Analyst Tanya** informed me there were no rental funds associated with this recall and I would simply have to wait until the necessary part was available.
There is tremendous talk about the success of the car companies. This is travesty and an utter failure of our system. My husband grew up in Detroit and is a cheerleader for the success of the automotive industry. It unconscionable that Ford sent out 245,000 letters in mid-January advising people to park their cars not only outside, but well away from a structure until sometime in late Spring when the part can be replaced on their vehicle.
I am requesting Ford either repair my vehicle immediately or provide me with a comparable rental vehicle until the necessary part is available. I am hoping someone in your office can assist me and the other quarter of a million car owners whose personal rights are violated. Ford apparently believes their contractual obligations give them the right to impose on people. I wonder how many auto executives are driving around in Ford Escapes which have not been repaired? Please let me know if there are other resources I should attempt to resolve this situation.
Reviewed Feb. 23, 2012
I bought a 2010 Ford Escape in June, 2011, as a pre-certified owned car, with a new car warranty on it. Twice in the last two months, it has stalled while I was driving it. It never dies, but it won't go. The last time, I was alone at 10:00 at night, going 70mph, and the car quit going. Both times, I have been told they can't find anything wrong with my car. I won't trust this car again. As smart as Ford is, you would think this could be resolved.
Reviewed Feb. 8, 2012
We have a 2010 Ford Escape. We have had many problems with the car so far and no longer wish to keep the car. We have had it in so many times for repair. I should have just kept my old car instead of buying new: 1) rear window exploded, 2) transmission slams in to gear, 3) stalls while driving, 4) rack and pinion went bad, and 5) Ford knows there is a problem with the transmission (their words!). But they do not know how to fix it yet! Meanwhile, I’m paying out my ** to pay for a piece of junk. Ford should do the right thing and buy it back from us, but they won’t. I just hit 30,000 miles last week and the problems started when we bought it. It’s the last Ford I’ll ever buy if they don’t make it right. But I already know they won’t because they told me they can’t. That was the corporate office too. I’m thinking about trying to have the news do a story on them. Maybe that would get Ford’s attention.
Reviewed Feb. 4, 2012
Today is the fourth time my 2010 Ford Escape engine has shutdown. Luckily I was in the right hand lane of I95 and was able to pull over. The thought of losing all power in the center lane of I95 scares me to death. I've taken it into Apple Ford Twice. Once they said they fixed it and the second time they looked at me like I was crazy, there is nothing wrong with your car. (I think that is the female thing with the mechanic, because I am female I am car **.) I now have no confidence in my Escape or Ford and I am stuck in a 20k loan. I am currently searching for a trade in deal where they pay off your loan.
Reviewed Feb. 2, 2012
I bought a Ford Escape in September of 2010. It was a 2009 model. On Christmas Day we were driving on the interstate and the car suddenly shut down. My husband was driving and managed to get it off the road. He turned the car off and waited 7-8 minutes then restarted it. We took it to the local Ford dealership and they ran a diagnostics test and said they could not find anything wrong. A month later I was driving down a main road in my town and the car went from 60 mph to 5 mph in a matter of seconds. It shut down again. We have now taken the car in again and the dealership is telling us they can't find anything wrong. This has scared me to the point that I don't even want to drive the car again.
Reviewed Jan. 29, 2012
Very upset, we bought a 2011 Escape, and we said it was leaking oil and needed a 24,000 oil change. We brought it in and they said, no oil leaking, I asked if they could take me out in the vehicle before I leave. They said no it was to slippery outside. I left, that night I was on my way with my baby and my 4 year old son to gymnastics driving down a hill I had to turn right I went to press on the brakes and they gave out on me, I tried everything,I thought we were going to die! I was panicking, trying to put the car in Neutral or even in park, the car kept going it would not stop. Thank god there was a angel in the vehicle, because all the cars in front of me were going straight, I turned and finally went far on the side ten it slowed down and finally came to a stop. The tow truck cam brought it to the dealer. The next day Jim Keay Ford, Ottawa Ontario, said it was cause I went into a puddle that is what happens. I think they did something to my vehicle now, they want me to get a new vehicle, which I would lose money from this one. What do I do? They said to come into the dealer tomorrow to get the deal.
Reviewed Jan. 23, 2012
I am now, for the second time, having to put a new transmission in my Ford Escape. Absolutely ridiculous. I can’t even believe it. Complete **. I think a class action lawsuit needs to be filed against Ford for all these transmission failures.
Reviewed Dec. 28, 2011
My 2011 Escape, 4cy 2-wheel drive automatic bought Dec 2010 started vibrating in Sept 2011 (~15,000 miles) when stopped at a light or stop sign in gear at idle with my foot on the brake. I brought it to the dealer. They replaced an engine mount (so they say) but the vibration is still there. If I put the escape in neutral, the vibration gets acceptable. I understand there is going to be back pressure vibration but this is beyond what I would consider normal. The dealer says that it's a normal operating characteristic. It didn't vibrate when I bought it.
Reviewed Oct. 31, 2011
Ford Escape 2005 Engine shutdown, PCM burned, 5 coils burned. The car has 49.048 miles and before at 10000 miles the transmission has to be replaced. I had to replace PCM 6 coils 6 spark plugs at a cost of $1279.72. Under de warranty eight years or 80000 miles extension by Ford. The dealer only credit the PCM.
Reviewed Oct. 31, 2011
Bought a new Ford Escape in 2005, and here it is 2011 and 110,000 miles and I have transmission problems and will have to have my transmission rebuilt. This is my third Ford car with transmission issues. Ford won't do anything to help. They are saying they haven't gotten complaints on this. I had my car back to the dealer a few times when I first got it and they told me it is a learning engine and that is how it rides.
Reviewed Oct. 31, 2011
I have a 2008 Ford Escape. The window regulator has broken twice on the driver's side, once on each of the back windows and now on the right passenger side. I called Ford to see if they would take responsibility for this defective part and pay for the repair this fifth time! They said since it is out of warranty, they will not cover any charges. I have to continue to pay for a defective part. I will never purchase a Ford again, and will tell everyone I know about the poor quality and customer service offered by Ford.
Reviewed Sept. 20, 2011
I was going 45mph when I suddenly lost all power on 9/17/2011. When I was driving my car to the dealership to get fixed in 9/18/2011, the car suddenly stopped running. Luckily for me, both times, someone was not behind me. The dealership said that they do not know what was wrong and they could not fix it. They suggested buying a new throttle for $510. We'll see how long that lasts.
Reviewed Sept. 4, 2011
I am very disgusted with my new 2011 Ford Escape! I saved for years to have a new car. I am over 60 and always had used cars. I bought it because it was to get 28 miles per gallon and is a flex fuel vehicle, which means that I should be able to use E-85 which in SD is much cheaper than regular. I have only used E-10 in it. The dealer is a friend and told me not to expect 28 MPG at first, it might take 1-2000 miles to break it in. After 5000 miles, I was still only getting 21 MPG.
Now at 10,000+, I finally made it up to 23 MPG! That doesn't sounds like 28 to me! Also, you should know that I live in rural SD, 50 miles from the nearest stoplight! 99.9% of my driving is open road. I did take it back to the dealer to see what was wrong. They checked it thoroughly and found nothing, but said maybe it would be better at 20,000 miles and that I should put premium gas in it. That is not the point! I bought it to save money, not spend it all at the gas station. If the Escape won't get 28 MPG, then Ford surely shouldn't be advertising that it does! If I could afford it, I would trade it in for a car that would get the kind of mileage that I need.
Reviewed Sept. 1, 2011
My 2008 Ford Escape transmission failed after 75,000 miles. I was very disappointed due to the fact that I purchased it brand new in June of 2007 and paid every note on time. In early 2008, the car gas paddle broke and in 2009, the A/C failed. To make a long story short, I am building this truck for Ford and paying them to do it. All Ford would say is that my warranty expired at 60,000 miles and there are no recalls on this truck, which means to me that the truck is only good for 60,000 miles.
Ford Services quoted me $4,000 to replace the transmission on my truck, knowing that every other vehicle they build transmissions have failed (they have transmission recalls). The reason why I purchased a new truck was to ensure myself as a single parent that I would not be on the side of the road with my children being able to get to work. Ford has left my family struggling--no ride to work, no way to school (my girls), and no food on the table. This is a major crush in my life. I will have to pond everything I have to raise the money for these repairs. I was up all night trying to figure out how my family will get from point A to B. I really don't know where to turn and I'm sure that they're going to want my August payment.
Reviewed May 24, 2011
I am a wedding photographer and while traveling about 4.5 hours away from home to shoot a wedding, I had problems about two hours into my trip. I was on Interstate 20 just outside of Columbia, SC. I was in the left hand lane behind a semi truck, there was another semi truck in the right lane beside me and behind me I had a large van.
I was going about 65-70 when suddenly, the car lost all power including the steering and all the warning lights blinked on. I somehow regained control of the car by shifting in neutral and restarting. I hate to think what would have happened had I not been able to react as fast as I did as the van behind me had to slam on his brakes to keep from hitting me. Once the semi truck was cleared of the right lane, I got over and turned on my flashers. Since I had it running, I was too scared to pull over on the side.
I got to my nearest exit and pulled over. I turned off the vehicle and all the warning lights went off except the ABS and the check engine light. I restarted and drove about a mile to a mechanic. They could not see anything wrong but heard the misfire. The car was towed to Classic Ford in Columbia, SC. I had to rent a car to finish my trip as I couldn't let down a couple about to be married.
I just got the estimate to the tune of over $2700. It's the PCM Module along with coil, spark plugs and a few other things. I am now debating about weather to fix it or not as all the reviews I have read it seems like people continue to have problems after it's fixed. It sounds like Ford really needs to figure out a way to fix this chronic problem before someone dies in an accident. The vehicle is a 2005 Ford Escape.
Reviewed May 19, 2011
While traveling about 65-70mph on the highway, my battery light and ABS light on the panel illuminated, and then, I lost power. I continued to have power for the windows, fan, etc., but not anything (even a sound) when attempting to re-start the vehicle. After looking online, I see there have been issues in previous years with the Escape.
Reviewed March 29, 2011
I bought a used 2005 Ford Escape in July 2008, had little problems at first, then in Dec 2010, the powertrain control module blew up. Since then, I've had nothing but big problems, as I speak, it is back in shop with another 2000.00 converter problem, which mechanic said that the front end has major issues like control arms, ball joints, wheel bearings and tie rod ends. In November 2010, I had stabilizer bushing bar links replaced. This is a never ending repair job. I will never buy Ford again!
Reviewed Feb. 8, 2011
I bought a Ford Escape in the fall of 2009. The car soon thereafter began to shift hard, jerking noticeably in 1st and 2nd gear. I eventually found out that Ford transmissions have an ongoing problem. HB Ford eventually rebuilt my transmission or so they said, but they fought me about getting me a loaner car. I even had to go to corporate to finally get them to pay for a loaner car.
Three days later, the car was jerking again and has done so ever since. I brought it back again at the beginning of February 2011. They told me they'd have the car for two hours to do a firmware download; instead, they had the car all day which cost me a day of work. They said that they couldn't reproduce the problem even though the car jerks badly several times a day for me. I lost a day of work which ticked off my boss. Then, their courtesy shuttle got lost, forcing me to walk two miles to pick up my car. And when I complained, they refused to work with me anymore.
Reviewed Jan. 26, 2011
I bought a Ford Escape in November,2010. Within a few weeks, I noticed the car started to lurch when shifting in first and second gears. It got progressively worse. I brought it into the dealer, Huntington Beach Ford, and they said they would have to rebuild the transmission. I had to go all the way to Ford corporate to get a rental car paid for, while they rebuilt my transmission. Three days after the rebuild, the car started to lurch again. I waited, because it wasn't quite as bad as before and I wanted to make sure the dealership would be able to duplicate the problem. Finally, today Jan 25, 2011, I brought the car back in. They said they would have the car only two hours, that they were going to do a firmware download only, to see if that helped.
Three hours later they had not called, and when I called them, they said they had not diagnosed the problem yet. I ended up having to call in to work to miss a day ($400 in wages) and they did not call me back until six hours after I had dropped the car off. I asked them to send their courtesy shuttle, which they said they did. An hour later I started walking three miles to the dealership. I was two blocks from the dealership when the driver of the shuttle called and asked where the heck I was. I walked into the dealership and was told they could find nothing wrong with my car.
The Service Manager walked in and offered me his hand, which I refused to take and he walked off, refusing to discuss my car. I took my car and left, after telling them I was extremely dissatisfied and would never buy another Ford product. An hour later someone from the dealership called and said they'd taken off the price of the oil change from the bill they'd presented me at the dealership, and I told them to keep the oil change on the bill because it was the only honest thing they'd done. They refused to keep the oil change on the bill and I hung up.
Reviewed Dec. 31, 2010
I own a 2002 Ford Escape XLT 4WD. I came home from work one night, parked my car, and went to bed. I was awoken about 6 hours later, to my car alarm going off. I headed down stairs to see what was going on, only to see my car engine caught on fire! After it was extinguished by me, and the fire department coming, I was told by several mechanics, that it was because of the engine wiring harness that connects with the ABS. After getting really no help from my insurance company, I found out about a recall on my Escape a year before I purchased it. I guess the Escape was inspected, and was issued "no service required", and now Ford is telling me, because it has been 3 years, it's not their problem! Why isn't anyone doing anything about this after reading all these problems Ford has been having? The car can not be driven now. It would cost around $1,500-$2,500, I am told. I can not afford to have it fixed.
Reviewed Dec. 23, 2010
Brought 2009 Ford Escape back to Dealership, have defective passenger seat belt replaced. Repairs never fixed problem of seat belt arbitrarily locking and remaining locked. Only removing seat belt and allowing to retract all the way reset seat belt function.
Took vehicle to non-dealer third-party and had seat belt replaced at my cost. The vehicle is still under factory warranty. Factory is aware of problem and fails to find a solution. Ford has refused any future liability in the matter because a third-party replaced the seat belt. I have not been able to recover the out of pocket expense.
Reviewed Dec. 1, 2010
The 2009 Ford Escape that we own has been back to the dealer on (3) occasions because the seat belt locks and will not disengage without releasing the latch from the buckle and allowing the belt to fully retract. Then the belt needs to be re-buckled. The seat belt is defective. No other seat belts in the vehicle operate as the passenger seat belt does.
Reviewed Nov. 30, 2010
I was driving over Brooklyn bridge at 40 mph. I got to bottom of the bridge and the car started stalling, and would only go 10-15 mph. I was trying to make it home but could not. I past by my husband's mechanic shop and before I could stop, the car jerked and started jerking, and sound of part loose was loud. My sister and I jumped out of the car. When I got back in, the car gave a loud boom sound and went dead. I had it check by my husband's mechanic and he informed me that parts in the transmission broke. I told him not to do anything else. The car, a 2005 Ford Escape, was driving smoothly with no indication that parts were about to break. The car only has 28,000 miles.
I filed a report with Ford motor company and also with the NHTSA. I feel that I should not have to paid over $3,000 for repairs when the car is hardly driven and the transmission goes out with neither warning nor indication. The parts I feel might have been defected and as Ford always brag that they build their cars with durability. I feel that they are using cheap material even after people paid a decent amount of money for their cars.
Reviewed Nov. 29, 2010
I recently brought my 2005 Ford Escape in for service at the dealer were it was purchased. My car had stalled out while getting on the highway at rush hour. I was able to get the car to the side of the road and it started back up thankfully because I had my two small children in the car. The car was running very rough and kept stalling out. The car was towed to a non-Ford garage for diagnosis only.
At that point, I was informed that Ford had originally released the 2005 Escape (3.0 V6 only) with the wrong spark plugs. The wrong spark plugs interfere with the coils and in turn destroy the PCM. There were multiple TSB's issued regarding this problem. After hearing this, I brought the vehicle to the Ford dealership where it was purchased. They confirmed the diagnosis but stated that this was not covered under the New Vehicle Limited Warranty. I then had several conversations via email with Ford customer service (corporate level) who again informed me that this was not covered. My total repair bill (including towing) is approx $3,000. A search on the internet brought up many other people with this problem and Ford has not accepted responsibility for any of them. This issue is caused only by the fact that Ford released these vehicles with defective parts.
Reviewed Nov. 16, 2010
I recently (only about a year ago) got my Ford Escape and loved it until I started experiencing various problems with this truck. I have done regular oil changes, brake changes, fluids etc. That's not the issue! I now am experiencing a rough ride every time I drive my car. When starting it reams up to about 3rpms and then backs down so low it dies while in park. Also if it doesn't die immediately it shifts up and down like it's jumping from about 0-1 rpms. Since this is my only way of transportation, I'm stuck driving it and trying to figure out the issue. The check engine light came on and I went and had code read. The list of issues started with vacuum leak-checked, idler control valve-replaced, mass airflow sensor-replaced, oxygen sensors (4)-2 replaced. I'm about $500 in on just parts not including cost of actual labor.
The code is now off and car is still acting up worse than ever! Other replacements I've made: Ball joints-easy fix. If any idea or help out there please let me know.
Reviewed Nov. 8, 2010
I purchased a 2002 Ford Escape brand new. The vehicle at 67,000 miles has a blown engine. It started to knock, so I took it in to my local dealership, where they informed that the short block was blown. I have also spoken with another mechanic that told me exactly what was wrong with it without even looking at it. He commented that this was a common problem with Escapes. I am a 55-year old grandmother and the only driver of this vehicle. I have contacted the Ford Care Center and they were not helpful. I spoke with one of their reps with no results, so, I requested to speak with a supervisor, I was told he was currently unavailable but he would get back to me. That was over a month ago. I still have not heard back from them.
Had I known when I purchased the vechicle that it would only get 67,000 miles out of it, I would never have purchased one. I am looking at a $6,000 repair on a car that is only worth $6,500 after the repair is made.
Reviewed Oct. 28, 2010
I bought my 2008 Ford Escape in 2007. Ever since I bought it, the engine made noises. Around 12,000 miles it was running really rough and I had problems driving it. The wheels were shaking and making sounds, the engine was knocking, and when we turned the vehicle made a loud cracking sound. I took it in to Sound Ford of Washington and they discovered that I bought the vehicle with a faulty transmission. They switched out the tranny and put a rebuilt tranny in it. However, they put a transmission in my vehicle with metal chips in it. My wheel bearings were out on every side, but they told me it was my tires for about 2 months.
We had to pay Goodyear Tires $100.00 to take a telescope to listen, just to tell us that it was the bearings. When Ford finally fixed the problem, one of the mechanics slammed the bearings in and broke them. So we had to replace them again. We have had a total of 4 transmissions, 6 bearings, a shaft, and many other issues and parts.
All the while I have a case with Ford Warranty and their solution was, "If Ford can keep fixing it, we will." I told them this car is not safe and I would like Ford to take this one back and give us another vehicle. I even wrote letters to the president of Ford, the executive and vice, but no response. I am in Washington, which is a lemon law state and Ford still didn't help.
We switched dealers and took our vehicle to Bowen Scarf in Kent, Washington to fix from now on. 2009 was the last time we took our vehicle in, until now. Yesterday, 10/27/2010, we were driving to pick up our 10-year old son and the acceleration pedal stuck all the way to the floor and we almost had a horrific accident. When my husband finally got the pedal to release, we immediately drove to Bowan Scarf Ford to drop it off. The manager Brian told us he would put in another claim/case for the vehicle to Ford's customer service/warranty. He told us that he had never seen or heard of a Ford vehicle's pedal sticking all the way to the floor like Toyota vehicles did.
I called Ford customer service this morning, 10/28/2010, at 10 am to tell them what happened and that we would like for Ford to help us and take the vehicle back and give us a safer vehicle. This car is only at 23k miles and it has severe problems with it. It is not safe. Ford customer service told me that they will reopen the last case and call me back in 2 days because there were previous notes in the file that if any more problems should arise, the case will be re-opened.
However, I am very doubtful that they will help us since the last string of events took place and we’re still stuck with an unsafe vehicle. This has been going on since 2008 and we are exhausted. Bowan ** told me this morning that they got the pedal in and are fixing it. I do not want back in the vehicle. There has been too many major problems with that car and I am not about to risk my family's life just so Ford can say, "Maybe we should've done something.” It would cost less for Ford to change out vehicles than it would to pay out compensation for families who have had accidents in their vehicles.
Reviewed Oct. 27, 2010
I have purchased a new 2009 Ford Escape back in July 2009. It has been a little over one year, and I have been dealing with problem with the car since my 3rd month after purchase. First, the engine was ticking so Ford had to replace the right cylinder head and done that twice-- yes, a head job on a brand new car with less than 5K miles.
Now, at ~16k miles transmission problems, including hard engagement and leaking problem, the Ford dealer has worked on it 4 times and the transmission is still leaking. To add to that, the stabilizer bar on the front end of the car was making a snapping noise, where they had to replace and yet the noise returned after one month. I am very disappointed with Ford's poor quality of customer service, and equality of their product. And I wish there is a way to have Ford convinced to buy back their junk that they have sold me.
Reviewed Oct. 27, 2010
The Hydraulic control unit went out in my 2006 Hybrid Escape. I can see things going wrong with the car as it has 101,000 miles on it. However, the replacement unit costs $4,500 plus 4 hours to install. That's almost $5,000 for a replacement part on a car that cost $28,000. I could buy an engine or a transmission with thousands of parts for less than that. I must say, the dealer has been sympathetic, but there is really not much he can do. I will never buy another Ford product again and I am a Ford guy. The pricing on this unit is absolutely criminal since I have no choice but to buy it from Ford. There is no alternative.
Reviewed Oct. 27, 2010
I put in transmission my 2003 Ford Escape in Feb. 2008, cost with labor was $1,948.00 . In Feb. 2010, I put another transmission, costing $1,600 by the same transmission shop. In June 2010, transmission went out again but no cost. In Oct 2010, it will cost $1,500 to fix the frame and axle, control arms and wheel barrings, and I can't put car in drive unless I pop the cap to push the button to put car in gear. The Ford dealership that found all the issues stated this vehicle is a danger.
Please someone needs to investigate the company Ford before someone is hurt with all the defects within the Ford Escape. They are putting people in a dangerous vehicle. Please someone hear me out there that care. I feel that I need to be compensated.
Reviewed Oct. 24, 2010
Well, I own a 2001 Ford Escape xls 4dr v6 4x4. My transmission goes out. I got it rebuilt at 154,763 miles for $1100 at a little shop. 2 weeks later, it broke down again. They fixed the problem. They rebuilt it all over again. This went on for the whole 7 months of my warranty. Then finally, when it seems to have gotten better, it breaks again. Now I took it to another guy for $1900. He asked for the rebuilds. One week later, it broke down. Good for me, he gave a 1-year warranty. But now it’s trashed. The tranny is. So, he kept the Ford for 1 month trying. He bought another tranny and this one breaks down.
I’m down to last 2 months of my warranty. Now I have no job to fix this tranny again. Ford says it’s not their problem that the tranny needed to be lubed more! On top of all that, the tranny leaks fluid and smokes like crazy. It worries me because can’t something like that ignite a fire with fluid leaking out, causing major smoke? I have looked at the complaint list on 2001 Ford Escape reviews and complaints. It’s all about the transmission going out. I need advice or some kind of legal help please.
Reviewed Sept. 17, 2010
I purchased a Ford Escape less than 3 months ago and I have several problems with it. I took the car in about 4 times since I purchased the car to be checked out. Now it has been a few months that I am having problems and they are not trying to work with fixing the car. The last person I spoke to was Louie of Services, he is the manager.
Now there is a clicking sound on the car that may not be safe for me and my family. I have children who rides with me in the car and I don’t know what to do.
Reviewed Aug. 14, 2010
I have a brand new custom ordered 2009 Ford Escape. I noticed for quite some time that a white powdery substance would build up on the interior of the car. I am very meticulous about keeping my car clean so I would just clean it up. I began having respiratory problems, flu, pneumonia, tiredness, and feeling weak. I received a letter in the mail from Ford Motor Company stating about a recall to fix the air conditioner because of a white powdery substance that might cause slight illness. Here I have been out of work for nearly two months trying to get well.
While at home during this time, I would often take long drives in my Escape, and lo and behold, this is what has been getting me sick the whole time. Well, after being in the shop 5 times now and being completely torn apart, the unit still produces a white powdery substance. I have now been diagnosed with asthma. (What and how did this all of a sudden happen?) Friday the 13th, I ended up in the hospital from illnesses and possible heart attack or anxiety attached due to this vehicle. Ford is now ignoring all responsibilities. Can someone please help me before this car kills me?
Reviewed Aug. 1, 2010
I was driving a 2005 Ford Escape and last week I hit a deer driving 55mph. It was a really hard impact and my airbags never deployed but my airbag sensor light came on. The officer had to tow the vehicle because off my airbag sensor light was and is still on. I haven't heard if my vehicle is totaled or not, should find out this week. With my airbag not deploying I punched myself in the eye. I'm not sure if the airbag did deploy if it could be worse but it would be nice to know that if it is a life or death situation you are protected. If the sensor light is on and the airbag never deploys I would think the impact was hard enough to deploy the air bag. Defected air bag officer said.
Reviewed July 21, 2010
Ford has had a recall about Ford Escape stalling unexpectedly. They said it was fixed once we bought the Escape 2 years ago. It has been doing it ever since we owned it. But she said it is a one-time fix and too bad for me. I have to pay to get it fixed. I think it is a reoccurring problem so they should fix it.
Reviewed June 23, 2010
It's a 2002 Ford Escape engine failure. While I was driving, my engine started knocking and then stalled. My truck had 6, 000 Km. I called Ford and they told me that my vehicle warranty had expired. So I asked if it was normal ford a 64,000 km engine to fail. So finally they agreed to tow my truck to the nearest dealer. After inspection, they told me that my engine had overheated.
They also mentioned that on a service bill from the previous owner. The engine had leaked oil and probably damaged the engine. I went to the dealer. Much to my surprise, the compression rings were in the oil pan and had no discoloration or a bluish color that would confirm their finding. While looking into the stated service bill, there was no mention of oil, just the mention of ''oil pan plug tightened and oil swiped''.
After a 5 weeks argument, I got a agreement in which I assumed $1000 on the $7300 repair cost. I was fortunate that in Canada, we have the legal warranty that states that any goods has to last a normal lifetime according to the type of good in normal use. It cost me $1000 plus the motel and travel expense. This incident happened 250 km from home. The overall cost came near $2500.
Reviewed April 16, 2010
Purchased a 2009 Ford Escape for my 80 year old mother and 84 year old father. Needed SUV for space for walker and wheel chair (while father was alive). My mother was driving up to see my sister in Mariposa, California from Hemet. About five miles out of town, the car started shaking, she called me is a semi-panic and asked me to come. I went and met her and drove the car to the local Ford dealership. The dealership (Gosch Ford, Hemet) called and told me the transmission was gone. I do need to mention that the dealership was trying to be as helpful as they could be (Joel). I had to secure my own rental car ($200.00) at my own expense.
I received a call on the 14th and was told my car was ready. I went to pick up the car and met with Joel. He then sent me to the cashier, cashier sent me back to Joel, then back to cashier and she called for car and then sent me back to Joel. My foot was in a cast up to my knee, so going back and forth was a bit painful, in as much as there was quite a distance between both. I picked up the car and drove home. The next morning, I went to Starbucks to pic up some coffee before going to a commitment.
On the way, the car started shaking again and the coffee spilled all over my clothes and the car, luckily the coffee was not too hot. I took the car home and called Ford. I called a tow truck to take the car back to Gosch Ford. Sitting here at home with no car. Can not afford to keep renting cars while the car is in the shop.
Reviewed March 31, 2010
I have a 2001 Ford Escape. I was driving uphill with my 8-month-old daughter in the car going about 45 mph and my engine just shut off. When the vehicle shut off, I had no steering, no brakes, no odometer, nothing. No reason, no warning. This definitely should be recalled. How dangerous. Thank God I was in the right lane and was able to get it off the road.
Reviewed Jan. 31, 2010
My 2005 Ford Escape gas pedal sticks when the weather is 50 below. I have to punch down hard in order for it to go and when it does it stops. I have to pull to the side and start it again. Am I the only one with this problem?
Reviewed Jan. 29, 2010
I purchased a 2009 Escape late January 09. The SUV has had continual transmission-related problems and is currently in the shop with an estimated release from repairs of 3 weeks. Adding up the total days, they vastly approach the NM Lemon Laws. I am paying for a vehicle that I am not able to drive.
Reviewed Nov. 17, 2009
Ford Escape Company Information
- Company Name:
- Ford Escape
- Website:
- www.ford.com
