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Ford Escape Reviews

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About Ford Escape

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The Ford Escape is a crossover SUV with fold-down seats and plenty of cargo storage space. Read more Ford reviews to learn about other models.


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Ford Escape Reviews

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    Page 4 Reviews 230 - 380

    Reviewed April 18, 2015

    I bought this vehicle (2010 Ford Escape) certified pre-owned less than a year ago, with 120,000 kms, and now the transmission is going! I paid $22,000 for this vehicle, and will now have to pay somewhere in the thousands to fix it! I do not recommend this SUV to anyone. There are also rust issues, I have had several different GMC & Jeep vehicles over the years, and have never had issues with them like this.

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    Reviewed April 10, 2015

    I have a Ford certified pre-owned 2011 Ford Escape hybrid Limited and now has 40,000 miles total. It went in service in March of 2011. I purchased it coming off lease in March of 2014 & is still under the 5 yr warranty by Ford for rust. The rear fenders both sides are starting to rust. I took it to Baxter Ford in Omaha NE. They estimated to fix at $5,500. They submitted a claim to Ford. Ford is refusing to help. What can be done?

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    Punctuality & Speed

    Reviewed April 4, 2015

    Like others have reported this has also happened to me. The first time I was backing into a parking spot and it just shut off. I thought maybe I had done something wrong or hit the gearshift or something... It was a complete surprise since I've had the car 2 years, faithfully kept up on all of the maintenance and never had any problems but the leaky back window. Then yesterday I was on an extremely busy street making a u-turn and it shut off right in the middle of the turn where cars where coming toward me. I was scared to death! The only option is to put it back into park to start it. REALLY?

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    Reliability

    Reviewed April 3, 2015

    WE have a 2006 Ford Escape that has been recalled. It has already been inspected last year by a dealer in California. However we received a notice that Ford now has our parts and is ready to service the Recall.. When we reached out to our Local Dealer in Coos Bay Oregon they told us to drive 2 hours to them so they can make sure it really needs the part.. and then they will order it and I can come back later for service. (So a Four Hour Drive two times for a 30 min service job).

    However we have already had the inspection and they Ford have already stated that the parts are now available.. This Dealer is trying to Avoid the Recall service because we did not purchase the car from them.. It is simply ridiculous that you would ask customer to travel 2 hours one way to get to the dealer only so the they can verify you need the part again.. Ford and the Dealership need to be investigated because defective ford water pump will leave me stranded along the Road and this Dealership in Coos Bay Oregon Tower Motor Company is not willing to provide the service in a timely manner that is convenient for me the customer.. Avoid this Dealership at all cost.

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    Reviewed March 25, 2015

    Bought my 2012 Ford Escape brand new. Transmission started slipping after only a few thousand miles. Dealer denied it was happening. Said there's still time on the warranty, don't worry about it. Transmission kept getting worse. When it's cold I can't even accelerate quickly when entering the freeway without it jerking significantly. Dealer still denies it's happening. Worse experience I have ever had with a new car. I have always bought Ford's. Not again.

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    Reviewed March 21, 2015

    I bought my 2007 new. It has been housed and washed inside and out every week including the winter months. At 40000 miles the wheel wells and frame started to rust. I had wells fixed and it came back. In 2014 I had trouble with the sway bar rusting and bolts rusting and falling off of exhaust. I have contacted consumer affairs and Ford about all the rust problems and the under carriage frame rust and no one has contacted me back. I am looking for a recall on this issue for I think it is unsafe to drive. The vehicle is only 8 yrs old and the frame is totally rusted out. I will never buy another Ford.

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    Customer ServicePrice

    Reviewed March 6, 2015

    2005 FORD ESCAPE XLT. I have the same problem as everyone else...excessive rust in the passenger rear wheel well. I've contacted several repair & body shops and most don't even bother dealing with rust issues anymore here in Toronto. So the best I've been able to do so far is have a few people tell me over the phone that it's not worth even looking at it and I should just scrap it.

    It all started with a tiny rattle in the rear passenger well and escalated to a full blown thud within 4-5 days. The strut/shock is left exposed and the rust has eaten up almost the entire well now. The pictures I've posted are from nearly a month and a half ago. With the blue/black book value being what it is it won't be worth repairing the vehicle. I'm now looking at either donating or scrapping it as those appear to be my only feasible options.

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    Price

    Reviewed March 4, 2015

    My engine almost lock, cause they built the water pub, some kind pub in the engine that cost 1600. To fix, I had to borrow the money to get fix.

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    Reliability

    Reviewed Feb. 17, 2015

    1,500 miles on my new car traveling on a mountain pass in heavy 60 mile an hour traffic, my car loss power to accelerate. Stranded on the shoulder, ford road side assistance useless, had to be privately towed. The valve body, brain of the transmission failed. It was a very dangerous situation, how am I to trust this car again. Side note...... My mother was ran over and killed by her 1996 Ford Windstar Van in 2010. I found out later the parking pawl was a recall that was replaced by the same defective part. Will I be next FORD!!!! FIX YOUR CARS.

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    Punctuality & Speed

    Reviewed Feb. 17, 2015

    I bought my 2013 Ford Escape in February of 2013. Within a few months the car shut off while driving and a message on the dash board stated "Engine Fault Service Now." It began to stutter and powered down. Brought it to the dealer and they had it for 3 weeks. They gave it back to me and told me they fixed the issue. I drove home, parked in my driveway, picked up my kids and as I drove off the light came on and it shut off again. The dealer had it for another week and they gave me it back saying it was fixed.

    Couple of months later same thing. This time on a busy highway with my 3 kids in the car. I dodged traffic and pulled to the side luckily. One week at the shop later "It's fixed again." After the third time again with the kids in the car I started a lemon law lawsuit. Somehow I lost. Add one more time to the list and a "High engine temperature stop safely" warning light. How can I stop safely if the car is shutting off on me. Mind you it was 20 degrees out. I also am averaging 12.9 to 13.5 miles per gallon. I have the 1.6 liter turbo engine. When I complained and brought it to the dealer they told me they connected it to a computer and they got 26 MPG. I have never ever ever gotten that mileage from this crappy nightmare of a car.

    I now have a complaint in with Ford's complaint bureau as well as my dealer who has been nothing short of awesome as I vent my frustration on their people every time. I have been a loyal Ford owner for at least 30 years having owned 4 Mustangs, 3 Expeditions, 2 Explorers with no issues ever on any one of them. This Escape has soured me on Ford. Sorry I forgot to mention that the MY SYNC system works when it wants to and the rear hatch does the same.

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    Customer Service

    Reviewed Feb. 16, 2015

    I have a 2013 Ford escape. I have brought it to the dealer plenty of times here Miami Florida. For the same problem the transmission. For the jerking, for the shaking, for the stalling. Obviously I feel unsafe driving the vehicle. Well here I am again at the dealer waiting for a month and a half to get an appointment and these cars are rolling in like candy. Offer the same issues customer service and his dealer is not good at all. I don't have the answers to fix my vehicle. They tweak it, they turn things, they change stuff and is still the same thing. One guy told me "the best thing you can do is get a new car." Yeah that was easy to do. Here I go again. Fourth time here. Midway Ford.

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    Coverage

    Reviewed Feb. 5, 2015

    I have a 2008 Ford Escape. I took it in about 2 weeks ago and was told that I have lost 2nd and 4th gear. When I took the SUV in, I wasn't at 90,000 km yet. I did buy extended warranty which was good for 90,000 km. They said I had to wait. I am now over my 90,000 and the warranty won't cover it and they say I'm looking at $4,000 to repair. I have done research and noticed that this seems to be a problem with quite a few 2008 Ford Escapes. Wondering why there has not been a recall.

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    Customer ServicePrice

    Reviewed Jan. 24, 2015

    I own a 2005 Ford Escape. After hearing a loud banging noise, I checked the right rear wheel well, and was shocked to see that It is so rusty I can see the interior of my car. After doing some research, I have seen many others with the same problem. Ford had issued a recall through 2004 but from the complaints, it should have included 2005 and 2006. The part is not available for repair and the repair would cost thousands. I still owe for my car and cannot afford a new one. I have sent and email to Ford, but don't expect anything, based on their response to other complaints.

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    Reviewed Jan. 20, 2015

    I own a 2010 Ford Escape limited. I was filling gas in last year and it would only take $4-6 worth and click off, resulting in no fill. I would have to do it several times manually to top off carefully and ensure I do not over fill for a spill over. In NJ we have attendants at the pumps that fill gas, one day the gas was gushing out of the tank as a result of an overflow while filling. I lost about 4-5 gallons worth and all the gas was flowing on the ground. I took it to the dealer and they said that a spider had created a cobweb inside. They took $100 copay from me and replaced the housing. Overall, I have been having a lot of issues with this nearly $29k truck. A lot of loss of power and gear shift issues. My transmission was replaced and I am still having the same issues over and over again. Please contact me if you have been facing similar issues and we could learn from each others experiences. Thanks.

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    Reviewed Jan. 14, 2015

    2005 Ford Escape has 74518 miles on it. Rear passenger side strut went to inside the car. Frame is extremely thin. Ford refuses to do anything about it. Was looked at Freedom Ford in Wise Va. Vehicle runs good, no problem with it. Freedom Ford has refused to fix any recalls. We fixed them ourselves.

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    Price

    Reviewed Jan. 13, 2015

    I bought a 2005 Ford Escape brand new. I understand anything metal eventually rusts. I understand sometimes thing go to back order. What I don't understand is why a part was on back order for a year with the cost around 110.00, then just found out today that the part is now in stock but the new price is 707.05. Wow. I mean WOW, OR OUCH MY WALLET!!! So much for providing parts for their poorly designed vehicle at a fair price. Did I mention the left rear wheel house is 94.00? I think the government ought to look into Ford's pricing on this part for price gauging. Will never buy another Ford. Recommend anyone thinking to buy a new Ford - DON'T EVEN THINK ONCE, LET ALONE TWICE. GO BUY SOMETHING ELSE.

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    Reviewed Dec. 31, 2014

    Annual inspection revealed the struts and shocks on my 2009 Escape were completely rusted out. My mechanic advised this a recurrent problem with Fords at the 5 year mark and he does a similar replacement several times per month. He also shared another customer had his tires blown out when the part disintegrated.

    Average snowfall in these parts is <30 inches total a year and I do not drive in the snow. What gives Ford? This repair cost $1443.

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    Reviewed Dec. 17, 2014

    Transmission won't take 2nd or 4th gear. Ford knows of this problem. When is the NH TSA going to do something about it?

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    Price

    Reviewed Dec. 11, 2014

    My Escape 2006 has just now 80000 miles. I bought it used with 37000. Had to replace brakes and both front rotors, sway bar. Now I have to replace the rear wheel well housing to the tune of 1500 dollars. I have been waiting 2 months for this part even though they say there is no recall. Ford is a terrible company. I should have known better than to buy their crap. They also hiked up the price in that two months’ time from 160 to 707 for the part. So much for the government protecting the consumer. They protect the big companies like Ford.

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    Coverage

    Reviewed Dec. 2, 2014

    I have read a lot of entries on the Ford 2010 Escape stalling in the middle of the freeway. This happened to me as well this past summer - several times while riding side by side tractor-trailers. I was literally frightened out of my mind. This is an issue with the throttle body sensor/mechanism/module. I initially took it to the Ford dealership in Dublin, OH, and was told it was an issue with the throttle body software (which I was told would need to be updated). After waiting for almost 2 hours to have this done, I pulled out of the dealership and went literally drove less than 500 feet and the same thing happened AGAIN!

    I started, at that point, to do my own research and found out that Ford issued a recall under the following: Customer Satisfaction Program (CSP) 13N03. Under the recall, the entire throttle body sensor module is covered, NOT just a software update! The Ford dealership made me go to such great lengths to figure this out on my own. It should be criminal for them to be able to do this to consumers. If there is a recall, they should be MADE to tell the consumer even at the dealership - not just through a lousy recall letter, which I never received! The recall is good through Jan. 2015 or up to 150,000 miles or 10y following purchase (whichever comes first). So, if you have a 2010 Ford Escape with this problem, get it in ASAP!

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    Reviewed Dec. 2, 2014

    Someone wrote the below. The exact thing happened to me and Ford will not reimburse me for the replacement of the steering column: "Ford issued a recall in July for the power steering, no 14S05. We had the software updated in July on our 2008 Ford Escape that was related to the recall. Sunday, Nov 16th our power steering went completely out with an 'Electric Power Assist Fault' directly related to the recall. The car is in the shop and needs the power steering torque sensor replaced for $625. Ford is refusing to pay for the repair under the recall. They say the recall has been closed and was completed when they did the software update. We could have easily had a serious car accident due to the power steering fault and believe Ford should pay for it under the recall. If anyone can help us get Ford to pay for this, that would be awesome!"

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    Reviewed Nov. 18, 2014

    Ford issued a recall in July for the power steering, no 14S05. We had the software updated in July on our 2008 Ford Escape that was related to the recall. Sunday, Nov 16th our power steering went completely out with a "Electric Power Assist Fault" directly related to the recall. The car is in the shop and needs the power steering torque sensor replaced for $625. Ford is refusing to pay for the repair under the recall. They say the recall has been closed and was completed when they did the software update. We could of easily had a serious car accident due to the power steering fault and believe Ford should pay for it under the recall. If anyone can help us get Ford to pay for this, that would be awesome!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 7, 2014

    My 2013 Ford Escape began losing power and "dying" intermittently right in the middle of the road. I took it to the dealership and they could find nothing wrong. It left me stranded so I talked to a friend who is a mechanic. He directed me to a "Technical Bulletin" that precisely described the symptoms of the problem. I took it back to the dealership. They then informed me that "no codes would come up" because the problem has been "elevated from a technical bulletin to a recall," but that he could not fix it because the recall wasn't ready and wouldn't be until the end of September. I asked about my options since stalling in the middle of the road is asking for a horrible wreck. The service manager said I could pay to have it fixed and then "try" to get my money back. He estimated $3-400.

    About that time, I began hearing about the recall on the news. I called Ford and explained my problem. The person said they have a process for fixing things before the actual recall comes out and she would call the dealership. The dealership did as instructed, but was denied permission to fix the problem because they aren't ready. I called Ford back and the rep said she would "elevate my situation to region" and I would be called within 24 hours. I waited 3 days and called back. That rep said they are still reviewing my "unique" situation. I asked for a rental and he said they can't do that either because they haven't determined that that is really what's wrong with my car. I said two different people had "diagnosed" it, but he said there is no way they could.

    I realized then that Ford has deleted the code that would diagnose it so that they don't have to deal with me or others who are already experiencing this dangerous problem. I said as much to the rep and he suggested (several times) that I just pay for it if I am so worried about my safety. In the meantime, my car continues to "die" in the middle of the road. Do I have to get rear-ended before Ford will take care of the problem? It has now been almost 3 weeks since my last conversation and they still have not contacted me or offered any sort of solution. Is there a class action suit on this. How can I get it fixed. I was also told the Regional Mgr attempted to call me and there was no answer or no answering machine. Flat out lie!

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    Reviewed Nov. 6, 2014

    I financed a 2014 Ford Escape with 40 miles on it! After just over a year, I have had to take it in to the shop 4 times. The first time it was something to do with a wheel bearing making a loud noise behind one of the tires. The other time was due to some safety recalls. Now the vehicle stalls when I accelerate, engine light comes on and off. Vehicle will start after a several minutes but still very afraid to drive in the highway. I have taken it to the dealer and am waiting to hear back. Definitely thinking about trading in for a different manufacturer!! I am afraid (FORD) the dealer won't care about my situation and will want to buy back very low. This will put me upside down on the financing..ughhh!

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    Reliability

    Reviewed Oct. 31, 2014

    We had the older box shape Escape and loved it. When the new Escape came out we thought that it would be really good on fuel after all the adds from Ford, and obtained it brand new. Really like the shape and inside of this car BUT it has more problems than driving pleasure. After it spend nearly 2 months at the dealer for a recall, it has been more at the dealer than at home.

    First the navigation would just stop working leaving you stranded not knowing where to go, then radio would work but NO sound, only way to get it working would be to stop next to the road switch off the car open door and restart the car. This would only work sometimes. The problem with it right now is it would start and then just die on you, it also has no power. The local dealer has been really great. They changed out some sensor and thought that was the problem. Now it is even worse. Local dealer is giving up and also tells us that we are not the only vehicle that has this problem. We don't use this car to do long trips anymore as it is not reliable at all. It has only 24000 km on the clock.

    What is really bad is that I am still paying this car but cannot use it as intended. I think it is time that Ford take this car back and give my money back so that I can get something reliable. I use to think a lot about Ford but after this fiasco it would be a hard sell to buy another Ford! I do not advise anybody to buy a Ford Escape!!! I also think that this vehicle is dangerous to drive as you have no idea when it will just quit on you. Also my V8 truck uses less fuel per Km than my not wanted Ford Escape. Worst part is that there is no real Ford Helpline just a bad circle within a circle that brings you back to the starting point with no solutions.

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    Reviewed Oct. 25, 2014

    I have my oil changed every 3,000 miles. But in between oil changes I have to put oil in the car every time I fill up the gas tank. I have had the Escape back to the dealer numerous times. Now here's a clincher, I went to start the Escape and nothing - had it towed to the dealer and they said my timing chain stretched and the warranty company only pays for the chain. When asked why did this happen and I was told it just does no explanation. So now I owe for the repair. These motors should be recalled.

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    Customer ServiceCoverage

    Reviewed Oct. 24, 2014

    My 2011 Ford Escape has been maintained religiously. At 26,000 miles, it was in the shop and at 35,000 it was in the shop (Ford dealership both times) for emission related problems that were covered under the 36,000 bumper to bumper warranty. This week at 44,000 miles, the check engine light came on again. The vehicle was stuttering and spitting and barely moving as I made my way to the dealership once again. This time they told me it was the purge valve and the Carbon Charcoal Canister. Both parts and labor were $512. Even though this vehicle has an 80,000-mile warranty for emissions, these parts are not covered.

    Here in Georgia (7 counties surrounding Atlanta) we have to have an annual emissions test on every vehicle. I can't pass emission testing without these parts because without them, it allows bad emissions into the environment. The federal Govt makes the manufacturers give a 80,000-mile warranty in part to help protect the environment. Why in the world would this part not be covered? This Ford Escape has been in the shop 3 times in 44,000 miles all for emission related issues..

    I think it's pathetic that Ford offered me no assistance even though the first two times I was in there on emission related issues. Somehow, this problem is not related to the others. On top of it, Ford had my vehicle for 7 days before they called me to say the parts were not covered under warranty. I called them every day asking for an update. I think they know there is a problem with this part and they don't want to admit it. They spent 7 days making sure there would be no recourse on my part. In the end, They had No consideration for my time, my loss of vehicle for 7 days or my family's inconvenience.

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    Staff

    Reviewed Oct. 23, 2014

    Rusting bad with just 50,000 miles. Driver and passenger headrest down the metal bars poke thru the back, no padding for if the ones riding in the back would get hurt if was rear ended. Very dangerous.

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    Reviewed Oct. 16, 2014

    2012 FORD Escape - On the way home from a shopping trip the windows began fogging up and we could not clear them .There was also a chemical smell permeating the car. I found out the next day that the vehicle with under 50 thousand miles would be needing an 830.00 dollar repair for a heater core box. The beige carpets in the front of the vehicle have also been ruined with a black liquid which won't come out. This residue is also all over the front seats. I want Ford to know that there would be a better chance of old Henry himself dancing a jig by his grave on HALLOWEEN than me purchasing another Ford.

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    Reviewed Sept. 26, 2014

    I got this car new in Dec 2013. SE model with 1.6 Turbo motor. This is the smallest motor. I now have 20,000 miles on it. I drive almost all interstate driving. My first issues, during first thousand miles of driving were 1.) Rear Wiper fall off on highway, causing the arm to scratch the glass terribly. 2.) My car was going along then all of a sudden I smelled terrible smell of oil burning inside the car on interstate. I assumed was a car ahead of me, but turned out to be me. I went to oil change place, they pulled the oil plug and WHAM same smell again. They changed the oil. No further issues while driving but oil is a little smelly. Probably FORD uses CRAP oil at the factory and it was "burned up" by the Turbo Charger at 1,000 miles.

    I got a lot of crap from the oil change place for wanting to change oil so soon. Glad I did. After that I had a 2,000 mile trip. I got on the road and drove about 4 hours, into dark national forest. Suddenly WHAT? a terrible smell of electrical motherboards burning, like when a computer fails. Car looks great, no issues with motor, no error lights, plenty of power. What was the smell? It smelled like something under the seats, which is where some cars have the air bag computer. Maybe that fried. In meantime numerous reports emerge of Ford Escape Burning up from overheating radiator, or from oil fires, electrical fires. I figured, well it’s still running, so I kept driving. Nothing else happened.

    All during those first few thousand miles, always worried I would not get home alive. Then things stopped happening. I never had 4 wheel drive. I did get 4 new snow tires same day I picked up the car. Car goes fantastic in 4 wheel drive. I have driven through Watertown NY at 2 AM when there are no plows out, 2 feet of snow, to look at an emergency generator issue. NO PROBLEM! I carry about 600 pounds of tools in my car. My average speed is 70 mph. My fuel economy on what is called gas now, 26 MPG. I think that beats my old E250 Econoline which got 16 mpg. The Escape motor is too small. It has to run at 3,000 RPM most of the time which hurts the mileage. If I had a Buick 3800 V-6 in this car I bet it would get 30 MPG. Like my Park Avenue did doing the same thing!

    For $29,000 price, I would not buy this car with my own money. It is a fleet car. I will give it extra special car until it gets to 5 years when they take it away, and hope for the best until then. Today I drive great and with 20,000 miles no fires, no rattles, great steering. But, you know how these computer cars are. The next day it could take a giant DUMP and Ford would tell us to pound salt.

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    Reviewed Sept. 23, 2014

    2010 Ford Escape - I have had over a dozen parts replaced on my AC. I have had over 20 trips to my mechanic. I have had over 8 Freon charges. To date, over 1 year later, I still do not have a working AC unit. I've owned Fords all my life, I will never buy one again. My mechanics say I have clogs however, why is it then I sometimes have cold air and sometimes I don't. If there is a clog, then it should never work. I've had line sets replaced, compressors, condenser, etc, etc. I really don't think anyone knows how to fix this. Every time I go in I have a loss of Freon. Where is it going? Could this be the cause of my recent respiratory issues? Freon is toxic, is it escaping into my vehicle and I am breathing it in? If not, where is it going? I've had dye placed over 4 times and to date, no evidence of leaking. However, every time I bring it in, I am down at least a 1/2 to a full pound. I am hoping someone reads this that is experienced in legal issues regarding cars. My 70k car that is only 4 years old has a worse AC than my husband's 1991 Ford F150. I'm at my wits' end. I've heard that even replacing the system does not fix the problem. If anyone has had any success, please reply to this post.

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    Reviewed Sept. 14, 2014

    This Ford Escape 2014 SE stall when I'M leaving the parking lot theater after watched movie.. I almost hit the car behind me when I put the car on drive. Its going reverse instead its going forward. This car put me on risk with my son (w/ disability) inside the car. It's 106 degrees and no ac inside the car. Also the steering drive its very hard to turn. Its weird for me coz its my first time to had a very scary and bad experience specially you have a kid w/ Autism and we blocking the parking lot coz if I drive it I'M going to crush the car behind me.

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    Reviewed Sept. 12, 2014

    I have a 2010 Ford Escape, bought it new. I've had the cooling system replaced, throttle body and soon to deal with the power steering recall. NOW what happens? I went to put gas in the tank and couldn't. I mean I literally could NOT get the gas nozzle into the tank. Has anyone experienced this? This just happened today... I finally got it to go into the gas tank BUT it closes back up when I remove the nozzle. Thoughts?

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    Customer ServiceStaff

    Reviewed Sept. 10, 2014

    My 2013 Ford Escape began losing power and "dying" intermittently right in the middle of the road. I took it to the dealership and they could find nothing wrong. It left me stranded so I talked to a friend who is a mechanic. He directed me to a "Technical Bulletin" that precisely described the symptoms of the problem. I took it back to the dealership. They then informed me that "no codes would come up" because the problem has been "elevated from a technical bulletin to a recall," but that he could not fix it because the recall wasn't ready and wouldn't be until the end of September. I asked about my options since stalling in the middle of the road is asking for a horrible wreck. The service manager said I could pay to have it fixed and then "try" to get my money back. He estimated $3-400.

    About that time, I began hearing about the recall on the news. I called Ford and explained my problem The person said they have a process for fixing things before the actual recall comes out and she would call the dealership. The dealership did as instructed, but was denied permission to fix the problem because they aren't ready. I called Ford back and the rep said she would "elevate my situation to region" and I would be called within 24 hours. I waited 3 days and called back. That rep said they are still reviewing my "unique" situation. I asked for a rental and he said they can't do that either because they haven't determined that that is really what's wrong with my car. I said two different people had "diagnosed" it, but he said there is no way they could.

    I realized then that Ford has deleted the code that would diagnose it so that they don't have to deal with me or others who are already experiencing this dangerous problem. I said as much to the rep and he suggested (several times) that I just pay for it if I am so worried about my safety. In the meantime, my car continues to "die" in the middle of the road. Do I have to get rear-ended before Ford will take care of the problem? It has now been almost 3 weeks since my last conversation and they still have not contacted me or offered any sort of solution.

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    Sales & Marketing

    Reviewed Sept. 3, 2014

    I was sitting in my civic when I glanced over at the escape and noticed something hanging above the rear tire. When I checked, I had paint curling off of the metal on both the driver and passenger wheel wells. I contacted my local service dept. who informed me that unless there is a "hole", I'm hooped, as it's out of warranty. Well now I know why the Toyota sales fellow recommended I buy anything "but" the Ford Escape.... I have a brand new car with a body in as bad shape as our 2002 Venture van. Pretty sad. I won't be looking at a Ford again - I don't care how good a deal it is... and the north American auto manufacturers wonder why everyone prefers the imports?

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Aug. 30, 2014

    My 17 yr old daughter was driving home from school August 28th. For no reason both driver and passenger side air bags deployed. By grace of God there was no traffic and she was not hurt, but what if she had been? I called Ford Customer Relationship to ask for direction. I was told to get car to my local Ford dealer immediately (which I did) and their team would work directly with them. I spoke to dealership at end of day and they did not receive any call. I called back Friday morning to Ford, they were very apologetic and stated I would receive call by COB August 29th. Again, called dealership and they did not receive a call. During this time I had called my insurance company and found out this would not be covered. The repair will be between $1500-$2000. I called a third time late evening August 29th, same story, very apologetic and it would be escalated and everything documented but to call back this morning sat Aug 30th. Guess what, same story. All customer relationship managers were not in office and not return until Tuesday.

    I am TOTALLY SHOCKED that Ford is not taking this seriously. My daughter could have been seriously injured or worse. No one can tell me anything, the dealership said they had never seen anything like this, all indicators for deployment were in tack, basically they have no idea why they deployed. My entire working life, safety was Job one and any issue that arose, red flags went up everywhere. Apparently this is not the case with Ford. What if today someone is killed by the same thing happening, I want some answers. I am checking them. I want an attorney to contact me about my complaint box only because it appears an everyday blue collar worker cannot get their attention. In conclusion, if own as in my case a 2005 Ford escape limited, you may want to have it checked out or at least report it to Ford. Thank you.

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    Price

    Reviewed Aug. 25, 2014

    I own a 2012 Escape and the air conditioning was blowing hot air. I was told by the service department the entire unit went bad, it will cost over $4,000 to replace it! How does this happen on a car only 2 years old?! This seems like a recall issue based on others experiencing same issues, or this should fall under the "lemon law" in my opinion. Ford should stand behind their product. It can't possibly cost that much for them to repair it could it?

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    Coverage

    Reviewed Aug. 24, 2014

    My air conditioning just blows hot air. My Mechanic said that Ford has a SSM out to their dealers and are well aware of this problem and the fix. With less than 70,000 Km on this vehicle I think it’s very unfair that Ford does not put out a recall to fix this well-known manufacturer’s defect. I am not in the mood to shell out $1,500.00 of my own funds to cover up a manufacturer’s defect.

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    Reviewed Aug. 21, 2014

    2011 Ford Escape - I have been a fan of Ford until now. Not so sure any more! This is the 2nd Ford vehicle I've owned that had AC problems. First was a 2005 Five Hundred and now a 2011 Escape with 81000 miles. I see other postings with same problem, particularly on the Escape. Valve gets clogged on warm days and then blows hot air. Quoted $1200 to fix. Seriously? I have never had any AC problems with any other cars including GM, Volvo and VW. Ford needs to do the right thing with a recall.

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    CoveragePriceStaff

    Reviewed Aug. 18, 2014

    While New Brighton Ford dealership was very professional and courteous, I am less than thrilled with the results of my last trip into the service area. I found out that because of a design flaw for the 2009-2012 Ford escape, my air conditioning unit was full of little tiny moisture absorbent sands like pellets. They're aware of the design flaw and yet Ford refuses to do a recall. First performance extended warranty refuses to pay anything more than $700 of the $3000 it will cost to put in a whole new A/C system. This is my second time of having difficult problems with Ford escapes. My current vehicle is a 2012.. my last Ford Escape was 2009, 63,000 miles. The whole transmission locked up, even though I had brought it in because I felt the transmission was not working properly several times before the warranty expired - they still did not cover that either. Even though it was common knowledge that the Ford escapes had design flaws with their transmission. I do not recommend buying a Ford Escape. I will never purchase another Ford vehicle ever!

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    Reviewed Aug. 17, 2014

    Our Escape stalled on the interstate. We pulled to the side of the road. It restarted without hesitation. But now it does it every few miles. Sounds like it is a common problem. Ford needs to step up and do a recall.

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    Reviewed Aug. 10, 2014

    I bought a brand new 2010 Ford Escape. The air conditioner stopped working in the summer of 2011. A Ford dealer then "fixed" the problem, which was in early September, so just enough to get it through a week or so. I didn't notice any issues because I didn't use my air conditioner much until summer 2012 when it got really hot and the AC failed again. A second dealer applied yet another band aid, likely just to get it out of warranty. It's now Summer 2014, and the AC doesn't work at all. One dealer performed a "system recharge" and "diagnostic" for $250, and it worked for 2 days, then went out again. Then another dealer tells me the condenser needs to be fixed, then the expansion valve, and another part - essentially the whole AC system needs to be replaced because one part disintegrated and ruined the whole system.

    I pay the dealer $1100 to fix it... it works for the 2 days in the 70s, then when it hits 80+ it goes out again. Seems like a Ford design defect - Ford 4 dealers and no one has fixed it. From other comments, it sounds like the AC is a consistent problem for Ford Escapes. But instead of fixing the defect, Ford can make more money for itself and the dealers by making customers pay thousands of dollars in parts and labor to fix their AC systems. I'd love to join forces with other consumers and be part of a class action or at least multi-plaintiff suit... I would be more than happy to participate if contacted by a lawyer.

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    Price

    Reviewed Aug. 7, 2014

    At 75,000 miles a replacement of fan drives cost $1,100.00! I have never had such a problem in 48 years of car ownership. In addition, I have had the Escape recalled for computer problems just two weeks before this problem. I have always had scheduled service at Sunrise Dealership in Fort Pierce FL. This Escape (Ford Escape 2009) has had problems from the first month I bought it and past consumer complaint resulted in a settlement at Ford Advantage in Stuart, FL where it was purchased over an $800 charge for a detailing service that did not provide its contractual services. I will never buy from Ford again.

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    Reviewed Aug. 6, 2014

    Driving home from OBX to PA my husband was entering the highway (in VA) when the wrench light came on and the car started slowing down. He had absolutely no acceleration... He had his foot to the floor on the gas pedal. We made an emergency stop on the side of the highway and looked up what the wrench symbol meant. After sitting for a minute or so, he started the car, the wrench light went out and we were on our way. I did some research on my phone and found this was a known issue and Customer Satisfaction Program 13N03 was in place for the issue. We called the Dealership the following day and was told to bring it in the following week. I did that on Monday and was told that there were no codes stored on the computer of the vehicle and they were unable to replace the throttle under the program.

    I fought with the Dealership over the issue and they stood behind their decision. Apparently the only way Ford will reimburse you for the Throttle Body replacement is ONLY IF THERE IS A CODE showing that it was the throttle body... P2111 or P2112. I refused to take the vehicle without them replacing it... paying for it myself. I am now fighting with Ford Headquarters to get reimbursed. It is also a known fact that after several "successful trips" according to the vehicle computer, that the codes will erase... which is why my vehicle was not showing any codes. I will continue fighting to get reimbursed for this known issue. My vehicle is a 2010 and only has 27,000 miles on it and up until this happened, I have been very satisfied with it.

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    Reliability

    Reviewed Aug. 6, 2014

    I purchased my 2010 Ford Escape 5 months ago. I have had SEVERAL issues: 1) a month after buying the vehicle I noticed rust bubbles on the rear passenger wheel. Well took it back up to the Ford dealership and they told me that there was nothing they can do and that if I wanted it fixed I would have to pay for it. By the way I got an estimate 786$ for a small spot. Then a couple weeks later I had a hole in my exhaust. Instead of paying 200$ to get it fixed I just had my cousin weld it for free. Well now I have another hole. My back hinge is rusting out. I have a leak in my back windshield that was there I'm guessing since I bought it. My control panel turns on and off by itself then sometimes when I want it off it stays on. And now I'm having issues with the wrench icon and my vehicle is running like crap. I'm so disappointed. I worked so hard for this vehicle and I still feel like I have an unreliable car.

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    Reviewed Aug. 4, 2014

    I have had my 2013 Escape in for service three times for 1.6L engine misfire, stalling and engine dies with A/C on. They have replaced the MAP sensor with error code P0106 twice. Now they are checking for wiring breaks or bad splices. I have less than 27,000 miles on the Escape. Started this problem at less than 9,000 on engine and 7 months old. They finally rented me a car to drive because they can't find the problem. I feel like the Escape is dangerous to drive when it either stalls or misfires while merging into traffic. I bought this SUV new. It should run that way.

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    Price

    Reviewed July 30, 2014

    2010 Ford Escape, bought it new, has little over 40K on it. The A/C just doesn't work at all. They figure out why (the all A/C is contaminated by something) and they have many customers with same problem. They said practically all A/C system has to be replaced. With cost around $2000. Am I supposed to talk to my lawyer?

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    Staff

    Reviewed July 24, 2014

    Took my Ford into the Dealership over two months ago. 2010 Ford Escape, bought it new, has 93K on it. The A/C just doesn't work at all. They can't figure out why but they have many customers with same problem. They keep talking to Head Office who can't give them a remedy. I think I am the only one driving windows rolled down these days. Ford at the Corporate level needs to address their air condition problems. For heaven's sake, I had a 97 Toyota with air conditioning, right up till last year! At least the dealership is not taking my car apart and charging me for something they don't know how to fix. I'm not a happy Ford customer anymore. No matter how nice they may be, it isn't fun driving in the summer without air conditioning.

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    Reviewed July 18, 2014

    2013 Ford Escape... Transmission went out... Car stopped on busy interstate... Car is now at Bob Swope Ford in Elizabethtown, KY. Cannot get any satisfaction from either Ford (I already have a case file) or Swope... Car has been in the garage for 7 weeks.

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    Punctuality & Speed

    Reviewed July 8, 2014

    I financed a new Escape 6 weeks ago and 1185 miles later, it stalled with no warning and would not restart. Waited over 2 hours for tow. Dealership has car and cannot assess the problem. 5 sensors are not communicating from the engine. They changed the computer and it started and stalled again without starting. Ford adamantly states I must take the vehicle back. I have voiced how afraid I am. So far the problem has not been diagnosed. I am no faith in this vehicle and pay for 6 years.

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    Price

    Reviewed June 29, 2014

    I have 67,000 km on my well kept and maintained Ford Escape. This season I turn on my AC and it's blowing hot air. I take it into the dealer and they tell me I need a full re-build at a cost of $2850 plus tax. After researching consumer reports and discussion groups, I see that this is a very common issue with Ford Escapes and is a fault with the AC system. A valve gets clogged, and everything is ruined - the compressor included. Given the social media comments and discussions, this has been ongoing since the 2007 Escape. Ford dealers are familiar with it and their hands are tied locally as FORD corporately has NOT recalled or assisted consumers with the costs associated with repairing a manufacturers design error. I just can't believe that Ford would ask customers to take on this cost.

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    Reviewed June 24, 2014

    Rear hatch had rust before 30K miles. Took it to dealer 3 times to be repaired, and rust is back. Ford is going to replace hatch, but is requesting me to pay $125. They should be doing this for free because of the hassle it has caused us. Heard a noise in front end. My husband investigated and found all motor mount bolts loose and one bolt about 4" long on the front mount completely missing. Dealer would not repair this and we had to order new one from Ford and husband repaired. Axle shaft on drivers side had to be replaced - took 6 weeks to get from Ford - claimed it was on backorder. Now we are getting a rattle from the side the shaft was replaced. Mechanic says, "Sounds like a strut." What a p.o.s!

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    Reviewed June 2, 2014

    After our cold winter I was hand washing my Ford Escape 2011. This is my third Escape to notice the paint was peeling off the driver side fender. I started check the rest of the truck to discover the other fender was also peeling right down to the bare metal and then located another spot on the driver side back door. I thought no problem, I will simply go back to my dealer who will fix the situation. I was totally shocked and disgusted to be given the run around, so far with no results. I was always really pleased with my Ford trucks but I can state that if this is not fixed I will never purchase another product from Ford again!!!!!

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    Customer ServicePrice

    Reviewed June 1, 2014

    We purchased a 2010 Escape, 4 cylinder with automatic transmission. The shifting of the transmission has always been jerky but since it was this way on delivery thought this was one of the characteristics of the SUV. At about 80,000 miles the transmission was starting to hesitate then accelerate hard at even a stop sign. One evening my wife was entering traffic on a freeway. While accelerating to get to speed the SUV suddenly decelerated almost causing an accident on the road. She managed to get off the freeway just enough not to be in traffic. The vehicle was first towed to a dealership. It arrived Friday evening. We were told they would let us know by Wednesday. Wednesday came and went with no phone call.

    I called them and was told that they only have one trans tech and there were multiple cars in front of us. It could take a week before they could even look at it. I called around to other dealerships and found it was the same story, many vehicles with transmission issues but only one tech. I called around and found a trans shop close by. I had the SUV moved to the new transmission shop. Two days later I was told that when they opened up the trans a solenoid had failed. This issue caused other damage in the unit. Since the SUV is so new they couldn't buy replacement parts from anybody but Ford, which they were surprised that all the parts I needed were in stock (I am not surprised probably a pretty popular item). The total for the repair, $3,000 dollars. The vehicle is not even 4 years old. I have owned many GM vehicles in my life. I never had a transmission go in any of them. We bought the Escape because GM stopped making the Trailblazer.

    We thought we would try buying our first Ford vehicle. Horrible mistake, including the rental cars. This less than 4 year old vehicle has cost me around $3,800 for this issue, which after reading the other posts sure seems to be pretty common. In business I am told that the customer that is angry but continues to come to you are not the ones you worry about. The ones that say nothing to you but never come back are the ones that hurt. They pass word of mouth their story driving business away. I have heard the slogan "Ford, Quality is job one". From what I have seen on this site I don't think it is even in their top 5. I was reminded of another saying recently, Ford stands for Found On Road Dead.

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    Reviewed May 28, 2014

    Seems (via Google) that it is a well-documented fact that the above mentioned vehicle has a bad transmission. I see no resolve, and the complaints from carcomplaints.com just keep piling up. At what point do you listen to the owners and realize a problem exists. My transmission slips and bangs and has been in numerous times, where they say they cannot duplicate the issue. Of course this is what all complain of. My car is currently in the shop having the Transmission worked on due to extreme noise coming from the transmission. It's really time for you to step in.

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    Price

    Reviewed May 20, 2014

    There's been numerous times while driving on I-75 in the DFW area when the Escape would lose power - dash light would come on saying it's safe to stop the car, etc. It has done this 10 or 12 times in heavy Dallas traffic. I took the car to Bob Tomas Ford in McKinney - service tech told me "Yea, it's a known problem with these cars" (a relative even had the same problem). When I asked why there wasn't a recall, he basically started telling me how much it would cost to fix it. If it's a known problem, then it's a defect and Ford should fix it. I've read where there's a lot of people having this same problem - I guess someone will have to get killed first before they do anything about it - like the current GM debacle.

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    Reviewed May 20, 2014

    Power steering went out completely. Dealer repairs and now I'm having the loss of power everyone else is describing after no problems for 90,000 miles. This same dealer screwed up the hybrid battery by crimping the cable to it the last time I took it in. Next time it's a Honda, Toyota or Nissan so I can try to find someone competent.

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    Reviewed May 16, 2014

    2012 Ford escape - The steering wheel airbag broke my hand upon deployment. It was my only injury.

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    Reviewed May 15, 2014

    2006 Ford Escape Hybrid - Wrench light comes on after pulling out of parking space and then after 4 miles of driving in city - less than 40 mph. Sudden Loss of Power - had to coast home, which is less than 8 miles from work. Until this experience - no indication of this condition before. I'm hearing (?) transmission problems on this site. Had transmission replaced by Ford - just under 5,000 miles - under warranty repair - it's on file with Ford. What is happening here? Throttle Body problem? Is this covered? I maintained my Escape through Ford Service.

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    PriceStaff

    Reviewed May 10, 2014

    In 2008 I bought a 2005 Ford Escape XLT for just over $15k. It had 24,000 miles. I never had one mechanical or other issue with my Escape except for the rear wheel rims rusting. When I first noticed the rust, I took it to a local body shop hoping they could sand it out and patch it with Bondo. Instead, I was told this was a well-known design flaw, that the water just sat above the wheels, which would cost $2,000 to fix as each rear panel needed replaced. I asked about any recall and was told there had been none to date. Fast forward to shortly after Christmas when I began to hear what I described as a "flp-whap" coming from the rear passenger side of the car. My husband took it to our mechanic who referred us to a body shop which told us we were looking at roughly $3,000 to repair the rusted damage to the rear wheel wells. I decided to trade it in.

    My Escape had 62,000 miles and was mechanically sound and interiorly immaculate. I checked the Kelly Blue Book value (which all dealers claim is misleading and obsolete) and though my Escape was better than the conditions described in the "fair" criteria, due to the rust, I based my trade in value on the fair condition book value: $6,441 - $7,907. Re-sale of the same vehicle, for good condition, as a dealer would fix the problem at a much lower cost than a consumer ever could, was $10,321 - $11,426. I expected an offer right around $7,000 for trade. I walked out on the first dealer when they insulted me with an offer of $2500. The next dealer's "professional appraiser" took me outside to show me that the rust above the wheel wells was not the issue (an easy fix at $400 per side).

    The issue was the shock tower -- totally rotted out due to rust. He said the vehicle was not safe to drive, it was a $4,000 repair and they would not be able to re-sell it. The "flap-what" I heard was the top of the shock hitting the body of the Escape. Afterward, my husband and I agreed that a fair offer for trade would be $4500. Imagine my shock when that dealer offered $2500 for a trade (I had e-mailed them ahead of time to explain why I walked out of the first dealership). I was ready to walk again. We dickered and the dealer came up some, but nowhere close to the $4500 I hoped for. I feel totally ripped off by Ford. $15,000 was a lot of money for me to spend on a vehicle and I worked hard to pay for that Escape, only to discover it was a great, big, rotting piece of machinery and basically worthless.

    I was looking for a newer Escape, but after hearing from the dealer that he has seen the exact same rust issues on all Escapes up to 2008, I dumped the Ford product and traded off the Escape for a Chevy Equinox. I know I should be happy to have a newer and nicer vehicle, but I can't get over the feeling that I wasted my money on and was cheated by Ford.

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    Reviewed May 5, 2014

    I have been into the Ford Stores numerous times to no Avail. My problem is intermittent. I start my vehicle and put this nightmare into reverse and I have no brakes and sometimes no power steering. Safety issue in my opinion. I asked Ford to put this machine on a scope to find out when and why this is happening and they tell me that it won't tell them what it is. It only tell them the speeds I have been going. I know that is not true. If anyone else has ever experienced this problem or has any advise, please let me know. Need this fixed before I run over into someone when backing this SUV up.

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    Customer ServicePrice

    Reviewed May 4, 2014

    Lost power, car "trembling" while on freeway, in dangerous situation with cars flying by at high rate of speed. Ford told me it was valve problems and would cost me up to $5K for repairs, and that I should consider trading it in instead. Car has over 100K highway miles. Sent to brother-in-law's mechanic (Ford Specialist) who said also valve problem and replaced valve for $1,600. Then received letter about throttle body noting similar symptoms.

    Called Ford who said it was not related and they had no appts for the throttle body work right now, call next wk. Next wk and one month after repair, same problem started on freeway doing 70 mph - thought it was going to die right there due to sudden loss of power. Took back to Ford Specialist mechanic who did previous work and he said another valve broke. He said it IS related. He told my brother-in-law valves don't just break. He is taking to another Ford dealer for review. In the meantime, I am spending $200/wk on rental car.

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    CoverageReliability

    Reviewed April 30, 2014

    The only "issues" our repair shop has ever faced with Escapes and Mariners is the rear shocks wearing out somewhat prematurely. The easy fix is to replace with a shock/strut that has a limited lifetime warranty. We have several customers that drive the crap out of these vehicles, with hardly any maintenance and if they break down, we've always been able to fix them and get them back on the road. These vehicles are ridiculously reliable. We see many with more than 200,000 miles on them. One customer has an Escape with 240K miles and the original transmission has just started slipping. The older Escapes (2007 and older) do not have throttle body issues whatsoever. It also irritates me when people claim that a wear item wears out sooner than they think it should so it should be covered under warranty. Seriously? Throttle bodies are a big concern, but your tires, battery or shocks? If you don't like replacing those things as often, BUY A DIFFERENT BRAND and for God's sakes, don't buy batteries at Walmart!

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    PriceStaff

    Reviewed April 30, 2014

    I have a 2005 Ford Escape. On March 27th, 2013, I heard a loud thumping in my rear passenger side wheel. On further inspection, the rear right wheel well was completely hanging on by a thread. The rear passenger side shock mount was completely rusted out. The integrity of the rear right frame, shock mount, and wheel well became dangerous and unfit for daily commuting. I checked my VIN on Ford's recall website. "Currently, there are no listed recalls for your vehicle." I telephoned Ford and notified them of the problem I mentioned that after a quick Google search I found hundreds of people reporting this same issue.

    The Ford representative made it seem like everything posted to the internet was irrelevant because people have nothing better to do than make stuff up. I asked how is it that the same part on the same year, make, and model of vehicle had completely rotted out. The Ford representative evaded the fact that 1) There was even a problem and, 2) That other hardworking people posting the same problem to the internet even mattered or existed. I reported the issue to Ford and Office of Defects Investigation (ODI). I was issued a Case number from Ford to give to a local Ford dealership to post a request. I asked what the request did and basically would notify me IF the request would go through that I may be entitled for a reimbursement IF there is ever a recall. Best thing to do is have everyone report this issue.

    I visited my local Ford dealership and was quoted an estimate of $7,000.00 to fix my issue. The Body shop Vehicle Damage Assessor said there are three panels which must be ordered and welded for the proper fix. One said panel is approximately $1,500.00 and the other two in the approximate ballpark of $400. After putting the word out via friends, I was made aware that YET another person I was acquainted with had the exact SAME problem in the SAME spot!

    This person took their vehicle to a local Welding and Trailer Sales and Service shop nearby stating the fix was a few hundred dollars. I took my Escape to the shop and found that a few hundred dollars was precisely $761.00 in my case. I kept all my receipts, quotes and estimates. Finally, I was told by Ford that they would note my incident associate with my VIN and if ever a recall, they would motion for a request to comp some of the cost.

    I feel it is dishonest to act oblivious of a known safety hazard. I feel that there should be standards of metals used in manufacturing and fabricating an automotive vehicle. I feel that if Ford will not compensate dealerships to repair this manufacturing defect that they should at the very least reimburse loyal customers who feel like they may be left hanging in debt.

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    Reviewed April 18, 2014

    My car's gear wasn't changing properly. The rpms were at 4500 and my car was only going about 25 mph. I took into Ford dealer and was told transmission is slipping they gave codes p0732 and p0734. Said need new transmission. The cost to get it done $3821.00, plus tax I'm sure. My car only has 69k miles. I currently don't have my car because there is no way I can afford that!!! Never ever buying a Ford again.

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    Coverage

    Reviewed April 14, 2014

    For those of you out there that own a Ford Escape and the wrench light is coming on, just for your information, Ford has extended the warranty just recently to do a one time fix on the throttle body all costs covered if vehicle is under a certain amount of kms/miles or you have had it for a certain time period, way beyond regular warranty. Something that you guys should look into. For those of you that has had this problem and have had it fixed, you can get your money back from Ford if you qualify under that extension.

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    Customer Service

    Reviewed April 10, 2014

    My Escape is a 2005 with less than 90000 miles in good condition, never wrecked and garage kept. The passenger side rear wheel well has rusted to the point of disintegration and is close to rusting to the point that the shock is going to fall off. My local Ford dealer has promised to check into this problem but won't call me back after repeated promises. They have seen this same problem on multiple Escapes of that age. Independent body shops don't believe this problem should exist on this age/mileage vehicle. Can anybody help?

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    Customer Service

    Reviewed April 8, 2014

    Bought a new Ford Escape driven by my wife who does not peel around and drives sensibly. At 79,150 km. trans fluid dark service clean ok. At 183, 500 the warning wrench comes on. Called Ford dealer. Says transmission probably need rebuild 5 to 6 thousand. Call AAMCO 3500 to 4000; $3918.19 to be precise. Looked online and found lots of unhappy 08 Escape transmission owners. Called Ford.... got the line about expectations, etc. and the usual B.S. Ford will DO NOTHING. Thanks "Ford on Road Dead". They do not have recalls anymore, they are Customer Satisfaction bla bla. Called dealer who we bought last two Fords (new) from "what do you want me to do?" If I call Ford, they will do nothing". For warned is for armed. NO MORE FORDS.

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    Customer ServiceInstallation & SetupPrice

    Reviewed April 4, 2014

    We've owned an '08 Escape 2WD XLS. At 46300 miles, she experienced a loss of acceleration between 10-20mph; at 22mph the car into gear; at 50mph she got the wrench light. Took it to the dealer, they hooked it up on the IDS computer, came back with codes P0732 and P0743 internal transmission problem. They said it would need to be torn down to find cause of problem. When I asked how much for that I didn't get an answer and he went to say how if they did that the transmission would already be out and open so fixing it at that point would be the best. After I asked the second time how much is when he said $2500 plus tax... could be higher or lower for the tear down and repair.

    I declined and decided to take it to AAMCO. They confirmed the problem. They told me that the cost to rebuild the transmission would be almost as much as getting a remanufactured trans with all the problem areas upgraded and a 3yr 50,000 mile warranty, whereas a rebuild would only get 1 yr warranty. We ended up buying the remanufactured that was the better choice. At the end with labor, install and tax $2837.51. I emailed Ford prior to bring to AAMCO and didn't hear from then until 2 days before my wife's car was done. They call to ask if there was any way they could help but when I told them the Escape was no longer at the dealership they said there was nothing they could do.

    I told them we could not afford to wait to hear from them and that it was a transmission specialist we took it to. They said that they cannot stand by the work an outside (non-Ford) shop does. I then told them how I knew Ford was aware of the problem because they had issued a service bulletin to its techs advising them of the problems because there are more than 1 problem with these transmissions.

    End result no help from Ford and out $2837. This will be the last Ford I ever own. If you own a Ford look for recalls and service bulletins because the chances of them notifying you are slim to none. Oh and they just recently issued something: “March 4, 2014 The National Highway Traffic Safety Administration (NHTSA) has closed their investigation into throttle body problems in Ford vehicles after Ford agreed to fix about 1,600,000 cars and SUV's.” Apparently Ford doesn't want to call it a recall, and NHTSA says it's not a recall. Instead, they are calling it a massive "customer satisfaction program" that extends the warranty of the electronic throttle body (ETB) for up to 10 years of service or 150,000 miles. NHTSA opened the investigation in February 2013 after thousands of complaints about ETB failures in model year 2009-2013 Ford Escape, Fusion, Mercury Mariner and Mercury Milan vehicles. The affected vehicles are equipped with 2.5L and 3.0L engines that seem to stall and lose power.

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    Reviewed March 25, 2014

    Have owned the vehicle for just under 2 years. On 5 separate occasions, including once on a fast highway, the car suddenly stalls, with battery light activated and engine check lighting up. The vehicle can be restarted and fortunately the car has not been involved in an accident. The Escape is a terrific vehicle to drive with lots of useful electronics. The vehicle is currently in service with no diagnosis of the problem yet! Remain very concerned.

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    CoverageReliability

    Reviewed March 14, 2014

    Since I bought my used 2010 Ford Escape in 2012, I have had several problems. The first problem came 3 months after purchase, when my vehicle would lose power suddenly while going highway speeds. That resulted in the Throttle assembly being replaced, which of course was not covered under the warranty. Next, the tailgate latch froze up and had to be replaced, luckily a minor cost and again not under warranty. Then, just before 50,000 miles, the air conditioning system stopped working. I was told it was a defective part that disintegrated into the system and now the whole system needs to be replaced at a cost of $2,700. Again, not covered under warranty.

    Finally, today just learned that I have an oil and coolant leak, which might mean a head gasket. I'm sure this will again somehow not be covered under warranty. My car had less than 60,000 miles on it and I am frustrated. I really liked the vehicle when I bought it, but it's becoming too much to deal with.

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    Reviewed March 9, 2014

    2010 Escape with 127000 km. Warning lights kept coming on... indicated check engine or check transmission. Big bang as rear axle would kick in or at 20 km per hour engine will hit 6000 rpm. Engine won't start, then it will lose power. I have had it into Ford dealer multiple times now over $3000.00 between dealer and car rentals. It is still being diagnosed... and no clear answers.

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    Customer ServiceInstallation & SetupContract & TermsPricePunctuality & Speed

    Reviewed Feb. 26, 2014

    I had purchased the vehicle when it first came out (April 2007) and put a lot of km. on the vehicle (over 240K Kms to date). These were my issues.

    1) Initially, the wiper blades were a new design and no after-market blades were available. They were dangerous in slushy conditions. Once, had to pull over 4 times on the 401 as I could not see. Dealer could not offer options. Took over two years for after-market blades to make it on the market.

    2) Vehicle fit with Continental Tires. Each time did tire rotation, (part of warranty maintenance) dealership comments were that the tires were feathering. Had alignment and balance checked a few times - always fine. Started to sound like a school bus. Dealership told me to call Continental. Continental told me it was an alignment problem. $750.00 dollars later in Yokohama Tires with over 100,000 kms and no sign of feathering. And no - they were not purchased through Ford.

    3) Common problem of black paint flaking off door trim - both sides. Paid for the one side, refused to pay when the second side started. Dealership hid behind their warranty terms as that part of the warranty does not last long. Called customer service - of no help.

    4) Once cold weather sets in, the gas pedal would stick when foot was off the pedal. Would have to kick the pedal to get it to release. First time I brought it in, I was told that couldn't happen - then came back (believe it was a throttle body) that they had to replace. (No longer a warranty item but they did replace at cost.) Next season, same problem, full price. Including the original, the vehicle is on its fourth throttle body - each one always being beyond the part's warranty period.

    5) Interior dome light switch went a few years ago. This is a switch that you set once and do not touch - industry has been making these for decades. Recently had it replaced and was notified by dealership that the design had been changed. The original design was prone to starting fires. Thank you for the recall.

    The tragedy is I enjoy driving the vehicle and the appointment. I am disappointed that Ford does not stand behind its product. I have brought this to my dealership's attention, let them know that we were looking for a second car and that Ford will not being considered.

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    Reviewed Feb. 17, 2014

    I have been trying to get new visors for my car and they said that they no more carry that model anymore so how am I going to then if they don't carry them anymore? Please help me. I have a Ford Escape 2004 Vin **. Thank you.

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    Reviewed Feb. 16, 2014

    My mom has a Ford Escape, it is frozen. The weather is -20 am cold af. How can I start it? The temperature today is getting colder to -22, it's really cold. Do I just plug in the car to start it?

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    Punctuality & Speed

    Reviewed Feb. 10, 2014

    My 2009 Ford Escape has a problem sometimes when I step on the gas to speed up. It loses power and takes forever to get up to speed. I received a letter from Ford to tell me it's the throttle body electrical contacts. The dealers can't find the problem. They can't do anything without the computer codes which the vehicle doesn't report. I am at a loss on what to do.

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    Reviewed Feb. 4, 2014

    I was driving down the road today and my digital instrument panel went out in my 2010 Ford Escape. No mileage read out or anything. It eventually came back on but did it again on the way home from work. Has anyone had this problem?

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    Reviewed Jan. 29, 2014

    It's unbelievable! Have the same problem! Throttle Body in a Ford Escape 2008 and recalls was for 2009 vehicles. I think if a lawyer can represent us as we are cheated customers.

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    Reviewed Jan. 25, 2014

    2009 Ford Escape, never had problems, drove approx. 10-15km & my truck lost power, motor still ran but when I pushed on the gas, there was nothing. I got turned around, reverse worked. It crawled. Thought it was a frozen gas line because I only had 80km till empty. It's been really cold here. I put gas line antifreeze in it once I was able to keep the opening open to the gas tank. Does this sound like frozen gas line symptoms?

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    Reviewed Jan. 15, 2014

    My 2005 Mercury (Ford) Mariner suffered transfer case failure New Year's Eve. I was hearing metal tin can noise. My mechanic opened the transfer case and said the fluid came out like Gray Paint with metal everywhere. The transfer case failed. It turns out this is an all too common problem with Ford. Do a Google search and you will see page after page of complaints of the exact same problem. Of course Ford claims there is no problem! My car has 84,000 miles. I ask you in 2013 should a car with a mere 84000 miles have to be repaired for $1500? It is obvious quality does NOT count at Ford. Ford has some beautiful looking cars including the Focus. However, I will never again buy a FORD. Never..... You need confidence in your car and you need to know that you got value for the price you paid. Ford failed me on every level...

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    Customer ServiceCoverageSales & Marketing

    Reviewed Jan. 14, 2014

    My wife has had the 2010 Escape for almost a year now and it stalled on her twice while coming home on Saturday. We decided to take it to the dealer after reading about the throttle body issue. I figured we bought the extended warranty for a reason, right? So we get a call that the power steering issue, it also had a squealing pump, is covered by the warranty but the throttle body issue isn't. What? WTH? Do you offer an extended warranty if it doesn't cover the expensive repairs? I told my wife to buy another Hyundai but she liked the Escape. So now they want to do the 60k and replace the brakes and tires too. Really? Hit me with a sales pitch now?

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    Reviewed Jan. 9, 2014

    Has anyone had problems with their Escape like this... Started car in cold weather to warm up, didn't even sit in the driver's seat all the way to start it, got out shut door, went into office and continued working for about 3-5 minutes when co worker said my car just backed into the building, it somehow went into reverse, backed up in a perfect U, missing 6 parked cars both beside and behind it and a storage shed and backed into our office building. Motor was running, doors locked, tires not moving when I got to it. Ford is saying nothing wrong with my car, must have been human error. I have several office witnesses that saw it parked running when I was in the office, it went from straight wheel direction facing my office, even weirder is I pulled in to my parking space from the east, it backed itself up to the west. I would like to hear from anyone who has heard of this happening.

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    Coverage

    Reviewed Dec. 13, 2013

    The Ford dealer said that my battery would not hold a charge so I told them to replace it. I was charged for the battery even though I am 2 1/2 years into the warranty, 42,000 km. They said it depends on the type of test they do on whether the battery is covered....obviously not the one they did on mine. This is my first Ford. All other cars I have owned and when the battery went under warranty, it was covered. I asked what was covered under the 3-year warranty. They could not tell me but said it depended on which code that they entered on the computer. Anyone have an email address for Ford Canada to voice my complaint?

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    Reviewed Dec. 11, 2013

    Driving on the highway heading home from work when the car slowed down automatically. Tried to accelerate but it wouldn't. Coasted to the shoulder and tried to continue driving but car wasn't going to. Engine wrench symbol came on. Turned the car off then restarted and was able to get home. This happened the first time about 1 month after I bought the vehicle. They replace the steering column and said they couldn't find anything wrong. Now 3 years later, it has happened 3 times in one day. This is dangerous and I cannot drive it like it is. Calling the service department tomorrow and having it towed.

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    Reviewed Nov. 29, 2013

    I own a 2010 Ford Escape Limited 6-cylinder AWD. The SUV is a good vehicle and it does what I intend it to do. I usually operate off road with the vehicle and it is a great overall vehicle for that purpose. Just don't forge any deep water is my advice. The vehicle has great acceleration and it has a very good traction control system. I did experience an issue a few months back with the battery going bad about 54,000 miles and then the throttle body went bad at 67000 miles.

    The battery is expected because I live in Tennessee on the border of Kentucky and it is usually 80-100s in the summer and 20-40s in the winter so the change in heat does have that effect on vehicles. The throttle body is a bigger issue though and very typical and many people on review boards state much of the issues I experienced. The throttle body is only $170 part, but the bull starts with over $300 for service just to hook it up to a computer to program it to the PCM and engine. Ford, if the part is prone to fail, then at least drop the price of the part and ease of the dealer hack off. It is literally 4 bolts...4 bolts and the part is off. Oh sorry you have to unhook the air filter top...and remove the plastic air inlet hose to the throttle body. So I did it in 3 minutes. So I am paying $5.00 a minute to work on my vehicle?

    Recap: Part is made by Delphi...same people you have been having problems with the lithium battery in the new Boeing Aircrafts (i.e. battery fires). Part is prone to become faulty and costs $170. Ford dealership charges $450-$520 to fix the 4 bolt on part? Lastly, Ford I grew up in a family who built these vehicles in Cleveland, OH. I will always support Ford...but you truly keep making it hard to support this kind of crap. Get a new manufacturer for the Throttle body and at least give me a free oil change with the pocket book beating I keep taking.

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    Reviewed Nov. 12, 2013

    I went driving down the highway and car just died with no warning of any kind. It was driving perfectly and then no power. Started again after a few minutes but barely ran and would not accelerate. Had it towed to shop and they tell me it's either the power packs 2 of them or the pcm computer. So fixed the power packs that were missing firing for 350.00 but of course the car still didn't work so now I need a computer for 800.00 plus labor. Last month it was the alternator for 300.00. I have looked up this issue and it seems it's some kind of defect in the 2005 and 2006. Also read it keeps happening over and over and over which I sure cannot afford to do and now if it works after fixing I am going to trade it in and stay away from buying another Ford. Why can't Ford just fix these problems!

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    CoveragePriceStaff

    Reviewed Nov. 7, 2013

    My car started spontaneously shutting off with a message on the dash that said stop immediately. Only had 45,000 miles dealership in Vero Beach, couldn't figure out what was wrong with it ... Then after further testing they still weren't sure and thought it might be the battery and that that would cost me $10,000. And blamed me saying my car was rusting inside and that the warranty wouldn't cover it because they thought I had caused water damage to my vehicle. This CAR IS THE MOST DEFECTIVE CAR I HAVE EVER PURCHASED. If I had been my normal self they would have been hearing from my attorney but I had too many personal problems at the time to deal with it. I WILL NEVER BUY FORD AGAIN.

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    Contract & TermsCoveragePunctuality & Speed

    Reviewed Nov. 7, 2013

    We leased our 2011 Ford Escape in 2010 and were happy we did for the first year of the contract. Last winter, while driving the vehicle on clear roads, I noticed the engine accelerate on its own at a stop light. I kept my foot on the brake as hard as I could as the RPMs climbed. Three other occasions, the vehicle did the same thing without warning. One time I had to put the truck in park to avoid it moving off on its own. I took it to the dealer and explained the problem. Because nothing was indicated out of order on the diagnostic check, they claimed I must have been stepping on the gas by mistake! Really!

    All was well until about a year later. My wife was driving the vehicle last week and it decelerated twice and stalled out. This time the check engine light and wrench emblem indicator light stayed on. Problem...Throttle Body and Motor. Vehicle was under warranty, so no charge for the repair. However, for a year this 2011 Ford Escape could have malfunctioned at any time and caused harm to my family and/or someone else. When I asked the dealer repair guys if my problem from a year earlier was related, the answer "maybe". No recall, no admission of past complaints...possible cover up...

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    Reviewed Nov. 7, 2013

    My 2010 Escape has stalled twice within the last week and I've had to pull off the road. It only has 52K miles. Both times, the wrench light comes on, the car shakes and completely loses power. I'm glad for the information on this site. Now I know what to tell the mechanic! I wish I had never bought this vehicle.

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    Reviewed Oct. 29, 2013

    My 2008 Escape has stalled while turning a tight, left hand curve...engine completely turned off with no warning, no sound, no light flashing. I didn't even realize the vehicle was off until I tried to turn the steering wheel. This happened once a few months ago. I took it in to find out what was wrong and the mechanic couldn't repeat the issue so he didn't know what was wrong. It always hesitates as though it is going to die every time I turn a tight curve. Then just two days ago, the power steering went out after I made a left hand turn. However, this time the engine did not die.

    Also, a couple of months ago, I was driving 55 mph when the vehicle started making a noise as though I was running over those rough things on the road that warn you to slow down. I pulled over and stopped and looked the car over to see if I saw something underneath. I then drove several miles with it still making the noise. I pulled over again and turned the car off to wait for someone to come and get the car. When we turned it back on and drove it, the noise was gone.

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    Reviewed Oct. 23, 2013

    My 2011 Ford Escape stalled on me in traffic twice. The second time, I had my 3-year old Grandson in the car with me and we had to be towed out of traffic. I took it to my mechanic, who told me after keeping it for two days that it was the throttle body. I paid $628.00 then I find out all these other consumers who drive Escapes are having the same problem and Ford is only fixing cars that were manufactured between June 2009 and October 2009.... WTH is this? They are PICKING AND CHOOSING which cars they are going to fix or in my case reimburse. No wonder America is in the toilet. I came back to Ford after being a Toyota customer for years and being fed up with them..... I am going to Hyundai. Wait until someone gets seriously hurt or killed. I am all for a class action suit.

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    Reviewed Oct. 23, 2013

    Got my car and 1 day of driving, my brakes did not work correctly after barely stopping and missing accidents. Dealer had a rollback and took it to garage and have not heard from service 1 time. After repeated calling, I get voice mail. We have had Ford for years but never bought a used vehicle until this Escape so I have only driven it 1 day. I had a Lariat truck which I got new and have driven it constantly, never any problems. Thinking maybe I should tell them I want it back.

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    Punctuality & Speed

    Reviewed Oct. 9, 2013

    After a month of dealing with my vehicle not wanting to start sometimes and losing the power steering WHILE driving, I hope the Ford house has truly fixed the issue. I took my vehicle in a month ago and was told it was a bad alternator. So, at MY cost of $670, a new alternator and battery were put in. Then, a few weeks later, I went to start my car and there was a delay. Then, while driving it, I lost my power steering (almost getting in an accident while trying to turn). Finally, took it back to Ford again, where they said it was a bad alternator and they replaced it AGAIN. Not less that 24 hours later, the same exact issues started up again. And this time, I was 30 miles from my home.

    I had to drive it back home hoping the power steering wouldn't go out yet again. So, back to the Ford house where they have had it for three days. They are now saying it is fixed and supposedly it was a bad grounding strap. So why was that not looked at as a possible problem from the first time I had it in the shop? And why wasn't it looked at as a possible problem the second time? I do not trust my vehicle anymore and am afraid of the power steering going out again. How do I trust that the grounding strap was indeed the problem.? I am a mom and I drive with children in my vehicle all the time. Losing my ability to steer my vehicle is so very dangerous.

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    Customer ServiceInstallation & SetupCoveragePrice

    Reviewed Oct. 7, 2013

    We bought our 2010 Ford Escape brand new and now started having issues. Last month, I took it in for an oil change and told my mechanic about the issue I've been having and after $150 later, he told me it was the Throttle Body that needed to be replaced and it would cost at least $450. I couldn't afford it so I just let it be. My car continued to stall again a few more times and almost causing an accident. Two weeks ago, it finally shut off on me completely and I couldn't turn it back on so I had to get it towed to the dealership where I purchased it from. So after a diagnostic test and $160 later, they tell me it needs a new battery. I go ahead and get a new battery installed ($110) and we're good for a week.

    This past Friday, it stalled on me 5 times in one day! I immediately took it back to the dealer again and they couldn't check it until today (Monday). I just got a call from them stating that it's the throttle body that needs to be replaced and will cost between $400-$500 to do so! And on top of that, it's not covered under the warranty which also means they won't cover the rental car I had to get! I think it's ridiculous that there still isn't a recall being placed on these vehicles considering all the complaints regarding the same problem I've been having. My wife and I are fed up and going broke from all this. We're now looking for an attorney that can help us with this because I think if we get some sort of lawsuit started, then maybe Ford will do something about all this and issue a recall. I don't think people should have to die first in order to sue them.

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    Reviewed Oct. 5, 2013

    Driving along about 55 mph and vehicle skipped then had no power. Had to coast off road. Mind you, a busy 4-lane at lunch time. Vehicle sputtered and I cut switch off. It started back up. Drove back home. All was fine. Next day, I drive about 5 miles or so. Same thing happened. The little wrench lit up both times. Glad I found this site. Not very happy with my 2010 Ford Escape right now. Waiting till Monday to have someone take a look. I could have been in a horrible accident or gotten killed both times.

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    Punctuality & Speed

    Reviewed Oct. 3, 2013

    I have had this happen to me twice. Yet my dealer said they can find nothing wrong. When I slow down to make a corner after I get around the corner, the vehicle just stalls. I have to pull over and put it in park and then it will restart. I just about got rear-ended this last time. Has anyone else had this problem. I wish I had never seen this vehicle.

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    Reviewed Sept. 29, 2013

    I bought my 2004 Escape Limited new (Spring 2005). I now have 167,000 miles. Pretty normal repairs over the years, but one continual issue is the battery. Around every 2 years, the battery dies. No warning just dead! Not sure what causes the car to go through batteries, just had to get a new one again. It has been almost 2 years. Thank "God" I kept the receipt. This one was free. It is my 4th battery. Just wondering if anyone else is having this issue? I could complain about different issues but overall this has been a great car.

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    Reviewed Sept. 28, 2013

    Mileage has gone from 31-37 MPG to 29 MPG. Required maintenance has done by Ford Technicians including oil changes, air filter changes and tire rotations. Battery vent has never been blocked with anything and no other issues have occurred. Tech states mileage is incorrect on the dashboard and wants me to pay $99.99 for a diagnostic test. Has anyone else had this issue?

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    Customer ServiceStaff

    Reviewed Sept. 28, 2013

    I was driving to work during rush hour on the highway where everyone was going 70 mph and my 2009 Ford Escape suddenly had no power. The car kept running, but there was no power with the accelerator. I had no choice but to pull over on a shoulder of the highway that is many times used by our public buses. I called for a tow and waited on the shoulder during rush hour for 45 minutes to get towed in. The dealership found that it was the throttle body and my bill was $1200. They really saw me coming. When I found out it was a defect under investigation Ford customer service basically told me tough hop baby. I've been a Ford driver for 30 years. My first car was a 72 Ford Gran Torino. I'm a Ford driver no more.

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    CoveragePunctuality & Speed

    Reviewed Sept. 23, 2013

    I happened across this website after hearing a noise in my 2011 Ford Escape. While no one reported the same sound, I did read about the Throttle Body issue. Thinking to myself, well, at least my car is not doing that. HA! One week later going down the Beltway and in the center lane, I put my foot on the gas and nothing happened. My car just stopped. I turned it off and restarted it just as others on this site said they did. I got it to move and took a chance to continue to work. I got with in half a mile and it started again, only this time the engine light came on. I pulled over, turned it off and back on, and drove it half a mile to park it and have it towed from Rosedale, Maryland to Columbia Maryland where my Dealer is ($$$). I explained to the Service guy what happened, and that I had read about the Throttle Body.

    To make a long story short, it was the Throttle Body, and they replaced it. Thankfully, I had a premium extended warranty and it was covered. I could have been killed! Why in the world has this not been labeled a "recall"? Does someone have to be killed... and if they are killed who's to say they knew what happened to their car... They are dead! It could have happened already and no one knows that their car stopped because of this faulty part.

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    Reviewed Sept. 23, 2013

    I have had my 2005 Escape 8 years. It is maintained well and kept in our garage. I just found out the right rear tire well is rusted for no apparent reason and wondered if anyone else has this issue and what Ford did or didn't do for you thanks.

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    Reviewed Sept. 20, 2013

    I purchased my Escape "Used". My first mechanical experience was the rear window motors were gone and needed to be replaced. Thank goodness it was under warranty. Now I am faced with a throttle body problem. Again, thank goodness I couldn't get my car on the road. I couldn't imagine what I would have done if I was driving alone in the city. The car started but as soon as I gave it gas, it would sputter as though it wanted to shut down. Then the wrench light came on.

    Ford didn't tell me this was a common problem but my personal mechanic did. I thought it was unusual for a car this early in its life to do this, so I started researching this issue. It is an issue and Ford needs to make this a RECALL before someone seriously gets hurt. I ended up paying $450.00 to fix this problem. If the car was built properly, no one would have this problem.

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    Reviewed Sept. 18, 2013

    Tonight, I was driving home doing about 55mph when my vehicle suddenly shuddered and lost all power. Luckily, I was able to coast it where it was mostly off of the road. It did not die but continue to shake while idle. The power steering was not working properly but no engine lights came on that I noticed. Pushing the gas pedal produced zero results. I shut it down and pondered whether to try and start it back up or just call a tow truck. Being out in the country, I decided to take a chance. It started up and ran fine... for less than two miles... when it repeated the same scenario only in a much more dramatic loss of power shudder and real rough idle.

    Wrench light came on. Didn't notice the loss of power steering that time and the engine did not die. Called the dealership... No tow truck available. Took my chances again and drove it to the dealership since it was only a few miles further than going home. Didn't have any problem during that drive. Vehicle has a little over 53k miles on it. Engine was pulled at 8k for oil leaks. All work right down to tire rotations have been done only at the dealership. Luckily, I purchased an extended warranty. Guess I'll learn tomorrow what's up with it. Sad to have a $28,000 vehicle that I've never really trusted...

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    Reviewed Sept. 17, 2013

    I am happy to report that after 8 weeks of talking to Ford, my vehicle was replaced under the Illinois lemon law. I have a new 2014 Escape Titanium with 2.0 engine and really like it. Be patient when working with company and it will probably work.

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    Customer Service

    Reviewed Sept. 9, 2013

    I am having the exact same issue with Max (Toronto). My Ford Escape 2010 transmission dropped 2 times on highway and 3 times at local. One of them happened when I was making left turn at green light!!! I was told by my dealer that I need to pay $450 for new throttle body. Called Ford Canada to complain why they don't recall for this serious safety risk. Also filed complaints to both US and Canada governments.

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    Reviewed Sept. 5, 2013

    September 2013. 2011 Ford Escape LTD, V-6. Afternoon driving along slowly, around 40KPH, in town and all of a sudden no power, no capacity to accelerate, glided to stop dead in traffic.. Lucky not to get whacked..Yellow wrench light came on when I lost power so waited a minute, restarted it, and it caught right away. Went about a block, got up to 40 kph and same thing again. Managed to glide to side of roadway and sat for about 3 minutes, during which time I completely lost faith in this vehicle and this motor company. Started it up again. No yellow light. Car ran smoothly and I was able to get home.

    Happened on holiday so called Ford dealer next day. Said couldn't imagine what happened, bring it in. Which I did. Throttle body problem I am told. Also, told by service guy and I quote "I haven't heard of this very often, however, Ford has redesigned the throttle body and there should be no more problem once we replace yours".... At that point I was not gacking in disbelief, though I had already checked that this is hardly a rare problem with these vehicles.

    Now, I see it is pretty widespread and I agree with all these other Ford-suckered saps that there should definitely be a recall, and fast. Had my niece and my giant dog in the car and all I need on a national holiday is to have my relatively new vehicle with 43,000K on it to crap out in traffic. Thanks a lot, Ford.

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    Customer ServiceContract & Terms

    Reviewed Sept. 4, 2013

    When I purchased my Ford Escape 2011, I wrote a check several months later. I get a message on my home phone about how they were going to sue me if I didn't pay up after I told them I wrote a check and left it with the guy I signed the contract with. They must have found it but that's no excuse for the threatening phone call I received. If they wanted me to come down and pay cash, I would have. After that I had to return 3 times with my so-called certified Ford Escape 2011. One time, they demanded I pay for my oil change because their computer was down. I pay for such service in my contract. Now my check engine light is on. I only had the car 6 months. Took it to the dealership. "They didn't have time to look at it" and the tires always need air if you roll on grass or concrete!!!! The only calls I got is if I call and they were just returning mine!!!!!

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    Reviewed Sept. 3, 2013

    i was driving on the highway at about 90 km/h and the engine sounded like it shut down - gas wouldn't work. Luckily the brakes did and I pulled over and re-started the vehicle. The "wrench" symbol went on (indicating powertrain problem) and then the "engine" symbol went on later. Took it to my Ford dealer and they charged over $500 to replace the POWER THROTTLE and reprogram the PCM - sounds like this has been happening with a bunch of people's Ford Escapes. Ford Escape Limited 2010 - V6 AWD

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    Price

    Reviewed Aug. 28, 2013

    I have a 2012 Ford Escape. The A/C unit like the coils and condenser must be housed in a box under the glove compartment box on the passenger side of the car. I live in Ocala, Florida so I use the A/C daily. The outside of the box collects so much condensation that it drips excessively on the passenger's feet. Ford says there is no fix for this problem! Very poor design! I have leased and purchased at least 30 cars during my life so far and never had this problem with any other vehicle. I have owned and leased about 12 Fords out of the 30. But this 2012 is leased and will be the last one I own. Also, parking brake is in a terrible spot, the vehicle rides like a truck, mileage sucks, not much power with the 4 cylinder automatic, transmission shifting is terrible. I can't wait to give it back to Ford and try a GMC, or Honda or any other model to be truthful. Sorry brother, even though you work at Ford it's not worth it even with the discount!

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    Coverage

    Reviewed Aug. 27, 2013

    I have owned this car since 2001. Since owning it, Ford has replaced under warranty the Heater Core, Drive Shaft, Steering Wheel Column, and Airbag Sensors. On August 21, 2013, I was accelerating from a stoplight, and my car would not accelerate. I managed to get it over to the side of the road, and it was shaking, with a wrench light on. I turned the car off and restarted without a problem. The wrench light indicates a powertrain issue according to the Ford manual. Therefore, I took it to the Ford dealer who diagnosed it with needing a throttle body. This car is still under the powertrain warranty; however, this part is not covered under the warranty. It is a $600 fix for this issue. I have completed my research and found out that this is a common problem in Ford from 2009-2011. Why has a recall not been issued? This is a major safety concern as the car can go into "Safe" mode without warning.

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    Reviewed Aug. 23, 2013

    2001 Ford Escape while driving, the radio cut out the clock, display also disappeared. Then the car started to sputter then stalled out.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 22, 2013

    I had just left work yesterday and was driving maybe 40 mph. My 2010 Ford Escape just died on me. I had driven but a half mile. I coasted into a parking lot, turned it off. I checked under the hood and all looked okay so I tried starting it. After some hesitation, it did start. I drove it straight to my mechanic. He could not find anything wrong so I picked it back up. This morning, it did it again when I was turning through an intersection, not a mile from my house. I was almost hit by an oncoming car. It did it again, on the highway, about 10 miles later. This time, the check engine light came on. I drove it straight to my mechanic because I knew he should now be able to pull something up on the computer. He was able to confirm that the throttle needed to be replaced. He did tell me to call the Ford dealership to see if there was a recall but there wasn't. He felt bad and gave me a great deal, $410, to replace it. Ford needs to do something!!!

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 13, 2013

    Two weeks ago, I took my 2007 Ford Escape in to be serviced because the ABS light came on and the 4WD light was blinking. $283 dollars later, it was fixed by my local dealer, or so I thought. That was the beginning of my troubles with this vehicle.

    Fast forward just 2 weeks later, 08/11/13, the vehicle started revving, shifting gears inconsistently while driving, and the O/D light came on and started blinking. Took it back to the dealer on 08/12/13 at 7 am, when they opened. I was told they would put it on the computer and diagnose the problem. They did not call me all day, but I called twice asking if they had gotten to it yet. I took the day off from work as well to get it fixed. The dealer called me late to tell me that and they could not get to it and it would be 08/13/13 before they could get to it. (Told me it would only take an hour to diagnose at 7am on day 1). They put me up in a rental car though for my trouble.

    I originally purchased an extended warranty when I bought the vehicle which was effective until 75,000 miles and the transmission goes out just the month after I finally paid it off and 1000 over in mileage.

    The dealer calls me back and says the transmission is shot and needs a complete rebuild, $4200 for my trouble. A quick search of the internet finds this is a common problem with Escapes and mechanics tell me its typical of the Ford Escapes. Again, for my trouble, the dealer (where I originally purchased it) could cut me a deal 10% off the trans repair. I also checked with other mechanics, who say it can be rebuilt for $1700. Wow, that's a big difference! I was so mad I just paid for the worthless diagnosis, and drove off the dealer lot. I won't buy from the Ford dealer in Greenwood, Indiana again, and definitely won't buy a Ford again!!

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    Coverage

    Reviewed Aug. 13, 2013

    Brought my vehicle for 15T kms servicing and reported a jerking when I am driving 40 to kms, it’s like the vehicle is running out gas. Been waiting for my vehicle for more than a week now, only to find out that there is a problem with my fuel pump which of course is covered by warranty. Issue if how come a new vehicle, less than a year has issues with its fuel pump that a major part change which obviously deflates the value of the car. The technicians even told me that this is a normal defect of escapes and smiled back at me, how can Ford sell a vehicle knowing it has issues to begin with. Is that not misrepresentation to make a sale. Can someone please explain this to me.

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    Coverage

    Reviewed Aug. 11, 2013

    Purchased a new 2013 Ford Escape in Dec 2012. Pulling out onto highway jerked from drive to neutral back to drive. Car is 7 months old and engine light has come on 4 times in 5 weeks. Ramey Ford says could not find no problem. 2nd time needs new map sensor. 3rd time could not find a problem. 3rd time 2 map sensors bad, but when they go to replace it they find mud and rocks in the intake that messed up the turbo charger.

    What the crap is going on? These rocks are as big as part of my hand and a little mud I can see but no way rocks? Says it is not covered under bumper to bumper warranty. I think we are getting the shaft from FORD. 4th time they found the rocks and rented us a rental 3 times at their expense. Will NEVER BUY A FORD AGAIN! All this happened within 1 month!!!!!!

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    Reviewed Aug. 7, 2013

    Purchased 2013 Escape, Titanium 12/2012. It is my second Escape. I had a 2008 Escape. Liked it so much bought another one. On my 2008, which was a 6 cylinder I got about 17 miles per gallon, not great but ok since mostly city driving. My 2013 I am getting about 14.5 mpg. Chapman Ford in Phila. says, not much they can do about the gas mileage once it leaves the factory. I am taking in for them to do some kind of test on the sensors. Not sure what it is. I told Chapman that if this could not be fixed I would dump the car, buy another car, but never buy a Ford again. When I fill up my gas tank, the display shows miles to empty, the amt. shown has never been over 195 miles to empty. My niece bought a 2013 Escape, SEL and her display shows 260 miles to empty. Do the math. I loved my 2008 Escape and I loved this one even more, until I found out that probably they can do nothing about the mpg.

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    Reviewed Aug. 5, 2013

    I bought the new 2014 Ford Escape. The mileage was listed at 28 mpg highway. After about 2500 miles I seem to only be getting about 23 mpg. That is with 200+ highway miles at a time, not at high altitude, with normal driving conditions. It isn't just the dashboard calculator, I can tell that is the likely mpg given the size of the gasoline refills. It is a 2014 Titanium 2.0 4WD. It otherwise has been great. Any similar experiences?

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    Customer Service

    Reviewed Aug. 4, 2013

    While driving car (2010 Escape) suddenly shuttered and then while still running (idle) with no gas pedal response looked in rear mirror. I see large lights coming behind me. Luck have it was late night, able to drift off road from center lane. After turning off and restarting I got a little further. It stopped a total of 7 times by the time I got home (app. 8 miles) SCARY to say the least. Had family in car (seems this is a known problem by the number of same complaints I see on internet). Waiting for repairs???

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    Punctuality & SpeedStaff

    Reviewed July 31, 2013

    My story is pretty much the same as everyone else. Bought my 2007 Escape hybrid used last year with 75,000 miles. I had read about it stalling, so when I went to buy the car I asked specifically if it had problems stalling on the highway. Since it was a third party seller not the owner he told me that he was not told that it had any issue stalling. Well, a month later I drove the car for the first time from L.A. to Palm Springs and after an hour the car stalled on the highway. I was able to pull over safely and it restarted. I drove again and about 10 min later it did it again. I started it again. I had my husband look up the issue on the iPad. And he read to keep the car at 50 MPH... we did and made it to PS. Had to drive the same way home... putting on the hazards on inclines going 30 MPH.

    I have no problem with it doing errands, picking up my son from school etc. as long as I do not drive over 60 MPH and do not drive more than an hour. So I have been able to get by, it's not exactly my idea of a dream car. I was hoping to find out on these forums that it just needed a tune up or that the issue had been resolved since 2007.... but as so many have posted, the issue is much bigger than that..... Shame on Ford! I for one am sending an email to the media... maybe we all should! Since it seems these forums have not done any good.

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    Reviewed July 29, 2013

    At 90K the transmission went without notice. $3,500 later I was back on the road. A week later my engine blew. I'm between a rock and a hard place now. They want $3,500 for a used engine or $7,500 for a new engine. The truck only has a blue book value of $6,500 so I don't think it makes sense to even repair it.

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    Reviewed July 29, 2013

    I've had the same problems with my 2011 Ford Escape as most of the other posters here, with only 32,000 miles on the car. I had the throttle body replaced last week at a cost of $545, which included updating the computer system. This is my first and last Ford purchase. My Dad would have never driven a Ford, and now I see why!!!

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    CoverageReliability

    Reviewed July 25, 2013

    I purchased a certified pre-owned 2010 Escape eleven months ago and I just had it towed to the dealer after avoiding an accident when it basically stopped with the engine running, decelerated at a busy intersection. It's now diagnosed with a defective "throttle body" after the yellow wrench light which indicates power train failure. I'm at 39,600 miles. The power train would be warrantied, but the "throttle body" is not... Is there anything I can do to get the dealer or Ford to cover this repair cost???????????

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    Reviewed July 22, 2013

    I bought a 2012 Escape new off the floor and once I had 65 thousand miles I ended up replacing every part on the front of the vehicle. Everything that holds the wheel system in place and in the wheel system. Then the transmission had to have 3 thousand dollars of work. Brackets that hold on the window on the back window rusted through and each at $75 apiece. There were many recalls that got fixed and some that I DID not get fixed. Now at 175000 miles I got another tune up and found that all 6 spark plugs are swimming in oil. Now it's time for a new car. Loved the way the car drove and the way it looked but a horrible deal when buying it.

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    Customer ServiceCoverage

    Reviewed July 20, 2013

    Our 2006 Escape now has its 3rd transmission. The car has 84,000 miles on it. The first transmission was covered by the warranty. The dealer replaced the transmission. Then, once the warranty was gone the transmission went as my husband was driving to work. Luckily he made it to a local mechanic. When I called the dealer where we purchased the car, they said they wanted to look at it because the local mechanic "could have done something to it". When I refused to bring it back to them - my thinking is since when does a transmission go twice in a car with less than 100,000 miles on it? - the dealer was very nasty and rude.

    I called the Ford corporate office and the dealer franchise. Ford corporate said they could not help. I had my local mechanic fix the transmission and he gave me a letter stating that when he took the old transmission out, there were many bolts missing and it had not been put in properly. The Franchise offered to absorb a portion of the cost but I had already had the repair completed. They then offered an 800 dollar credit to be used at the dealer service dept. I told them I didn't trust them to not cause another problem that would be detected at a later date. They said they were offended that I would even suggest such a thing. I did not accept the credit.

    In the last year the car has difficulty shifting when it is extremely hot or cold. We have to make sure the interior temperature is moderate to shift into gear! When we take it to the mechanic, he can't find anything wrong and the dealer simply tells me to bring it to them. We just replaced the steering rack - $1200 repair because my husband could barely turn the wheel as we were picking up items and preparing for my son's birthday party. The car is paid for and I was a lifelong Ford customer having only driven Fords since 1992 but I am done with Ford.

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    Price

    Reviewed July 19, 2013

    Ford Escape 2011 - I was driving at 65 mph on 17 APR 13, when my car lost speed and started bucking and slowing down on the interstate. I pulled over and called a tow truck. Ford dealer could not duplicate the problem and the car drove fine until 16 JUL 13 when the same thing happened again. I pulled off the road, turned off the engine and waited a few minutes. Started it again and drove home with no incident. This morning (19 JUL 13), it started bucking again and lost power as I came to a stop sign. Then it wanted to cut off. I turned it off and back on and it drove fine again. I dread trying to get home this afternoon. I have an appointment to have it looked at again on Monday morning. Of course it is no longer under warranty, so will probably cost a lot of money to have it fixed.

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    Price

    Reviewed July 18, 2013

    I have a 2008 Ford Escape XLT that I bought new. Conveniently for Ford, at 53,000 miles (the powertrain warranty was up at 50,000 miles), my wrench light is on and car is not shifting properly. The dealership charged me $90 to hook it up to the computer which said I do not have 2nd gear. It will cost me $2000-$3000 to take the transmission off to find out what's wrong because the $90 I spent for the computer diagnosis was completely useless. Then probably another $3000-$5000 to fix. I don't believe its a mechanical problem but rather a computer or sensor issue because sometimes it shifts correctly and sometimes not. Has anyone had this similar problem because I'm trying to get fixed myself instead of paying $85 per hour to a dealership mechanic.

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    Customer ServicePrice

    Reviewed July 17, 2013

    I own a 2009 Ford Escape. I have recently been having mechanical trouble. The truck lost all power and vibrated. We barely made it to the side of the road. The throttle control light (wrench light) came on... we barely made it the side of the road, turned the truck off, waited a few minutes and tried again and all was normal. Took in to the dealer. They could not find anything wrong but then after my protest went into the office and came out said this issue had been noted, and they wanted to put a flight box into the truck to record the fault. Ok sounds reasonable but we would have to wait till one was available. I went home like any normal person and googled the symptoms, make, model etc. and found that there was already an investigation into the throttle body for safety recall and that this was a big issue...

    A month has gone by and we haven't heard from them. Yesterday the same thing happened but this time it was in the middle of the intersection... scary... and it would not go back to normal... 8 start and stops to get back the block and a half I had gone.... The dealer sent a tow truck and there I was back on google. This time I read that the first investigation was closed but another was reopen as there were now 2 death attributed to this part failure. Having been about to go on a quick trip to the interior, I told my husband maybe we should be grateful we were not on the road. I continued looking and found article after article about the investigations.

    I tried calling Ford Canada all day and after pushing this number and that number the call would just drop. So frustrated. It just cost me over $400.00 for the repair because apparently it is not under warranty or recall. I just don't know what to do. This is obviously Ford's issue but I am the one out of pocket. And how many people are out there unaware of the danger they are in? I don't know what I can do... but the squeaky wheel gets hard.

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    Customer ServiceStaff

    Reviewed July 16, 2013

    I have a 2012 Ford Escape that I purchased in October of 2011. Everything seemed to be fine. Good acceleration, mileage, etc. Problems began about 6 months ago when I drove to Florida from Oklahoma. When I stopped for a break and while the engine was still hot, I backed out of my parking spot and put the transmission into Drive and "clunk"! Felt like the bottom fell out of the car. It happened once or twice more on this trip. My first thought was that I may have hit the accelerator too quickly after going into Drive and felt it was driver error.

    After this trip I didn't experience this again until lately when it happened again as I backed out of my driveway. It also hesitates badly during acceleration when it is cold and getting worse. Sometimes this hesitation is so dramatic, I can feel myself moving forward in my seat when it happens. Occasionally, I have noticed it hesitates at high speeds and feels like the engine is going to die. During these hesitations, the tachometer jumps to 3 or 4 thousand RPMs and then reverts back to around 2500.

    I took it into the dealer and left it for 2 days. The service rep told me that there were no problems and that this hesitation is "normal"! They could not duplicate the transmission "clunk" and so I checked online to see if there were similar reports and, to my amazement, there are thousands of complaints similar to mine. My thoughts are now that I will be trading this car in before the transmission fails and I am stuck somewhere a long way from home where they will also tell me this is normal! Funny thing is, before buying this car I owned a 2002 Ford Explorer that was the best car I ever owned and never had "normal" problems. Sad part is, I may never own another Ford! Oh, by the way, I sold my Explorer to a friend and that car is STILL going strong!

    One other issue that has to do with service. I called the service department on Thursday and made my appointment for Monday morning. I had to rent a car @ $33.00 per day. They called me Monday afternoon and told me they had no chance to look at the car and would need to keep it overnight. I gave them the benefit of the doubt and agreed. By 3:00 PM the next day, they called me again and told me my car was ready and they could not find any problems but, since my car had about 26,000 miles on it, it was about due for a transmission service at 30K and they would be happy to service it at a cost of $236! I refused this service. A rental car for 2 days for a "no problem found" issue made my blood boil! Especially since I had an "appointment"!

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    Reviewed July 16, 2013

    Pretty much the same problem as so many others. We have a 2010 Mariner and while driving in a construction zone on the interstate I completely lose power. I managed to pull over and turn off/turn back on the engine and get the car to the highway, where it loses all power again. Finally got it home and to the mechanic. It would turn out that FORD is aware of this problem, has fixed the issue in the part, and having to make so many new parts that its on a NATIONAL BACK ORDER! After three weeks we are getting our car back. I'm assuming FORD is waiting on a fatality, or several, before they issue a recall on this known problem.

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    Customer Service

    Reviewed July 15, 2013

    I have a 2011 Ford Escape with 41,000 miles. I have had same problem with it stalling they says it’s the throttle body. It has been in and out of garage 3 times. It is now in the garage where they tell me it may be 2 months before a part comes in. I have contacted Ford Motor 2 weeks ago no response!!!!!

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    Staff

    Reviewed July 15, 2013

    I was driving to work in third lane from shoulder and my car stalled. I was lucky enough to get over to the right side of the road. I feel ALL car makers should have a panic signal that means let me get over I'm having car troubles besides the hazard lights. The signal could be on the outside of the car and make the dash board light up very brightly and announce that the "pull over signal" is on so people don't inadvertently leave it on. This is too scary and someone can get killed. I think too many people on the road assume you are just a bad driver when they see someone driving sporadically to the side of the road. We should have some kind of means to detect that someone needs special attention immediately. I am so thankful that I was able to get over on the shoulder. My cousin had the same problem with his 2010 Escape. How can Ford go on without having to conduct a recall? I just don't understand that at all. I don't think that I will ever buy another Ford again.

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    Reviewed July 11, 2013

    At first, my wife and I were very satisfied with our 2010 Escape, but as one's greatest fear came to life, the vehicle started these "issues" AFTER the warranty ran out!!!

    First, it started with the engine light coming on. I had the codes read at a local auto parts store, and they saw it was an "evap censor" and stated this is usually associated with a gas cap leaking. Well, the Escape we have doesn't have a gas cap!!! It's one of those "quick fuel, Nascar-type systems", where there is just a plug that retracts when you insert the gas nozzle and retracts when you're finished! Secondly, the surging started happening while stopped at red lights. I would slide the gear into neutral, which would keep the vehicle from lunging, but you could still see the RPM's revving up and down. This issue went on for about two months. Thirdly, it is now stalling while driving 50 - 60 MPH down the highway. There doesn't seem to be any rhyme or reason as to when it happens; it just TOTALLY shuts down the engine!!! VERY DANGEROUS.

    With further research, I saw there was a "petition" out with the National Highway Traffic Safety Administration, which I will definitely look into. I suppose my next step will be to take the Escape to the dealer and have them diagnose the hopeful "resolution" to the problem. I sure wish Ford would issue a recall for this. I've got a feeling this isn't a cheap fix that the consumer should have to absorb. My Escape doesn't even have 50K miles on it yet!!! I am so disappointed and frustrated with Ford now. I vowed to buy American when I purchased this vehicle, but I'm sorry, I just don't have the confidence in our manufacturers anymore.

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    Reliability

    Reviewed July 9, 2013

    I own a 2011 Sangria Red Ford Escape. I love my truck. However, I have had issues with the throttle body. I went to my dealership and the parts manager admitted that when the throttle body gets hot, it does not work. The part is defective and it is caused by the heat. It's pretty sad when they know it but Ford will not recall it (HEAT, the part is entirely aluminum sitting on the hot engine manifold; it's going to get hot)... Luckily, the part is under its powertrain and my warranty is valid for two more years. It's referred as drive-by-wire. When the throttle cuts out, it allows you to limp home. However, the throttle cuts out in the worst opportune moment. It should be recalled. That is the moral thing to do, but we are talking about money.

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    Reviewed July 4, 2013

    Ford Escape 2005 - Echoing the same problem everybody else states. Escape shutting off on the freeway - BIG problem. Additional problem with the rubber around the door. Again, I echo all the problems listed here!!

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    Customer Service

    Reviewed July 3, 2013

    My 2010 Ford Escape has stalled on me three times, once in September or October of 2012 and then again on Friday, June 28, 2013 and then again on Monday, July 1, 2013. Lucky for me, all three times, I was only going about 30 mph. The truck would just sputter and nothing would happen when I stepped on the gas; then the car would barely turn over to start and when it did start, it would sputter again. Then if the truck would drive, it would go for a few yards and then the sputtering would start again and there is no response from stepping on the gas pedal. After about 10-15 minutes, the truck would drive normal. I dropped the Escape off to Scarsdale Ford where the truck was bought new in Westchester County, NY on July 2nd, 2013 and today, on the 3rd, they tell me the throttle body needs to be replaced and the bill is almost $550. I understand that things happen with car parts but the car has 30,000+ miles and to charge me $550 to replace a part that has known issues and faults and can cause an accident is inexcusable in my opinion.

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    Reviewed June 28, 2013

    I went into the dealership today with the same problem. My truck cuts off on the interstate and streets. They told me I was on back order. But before I could leave to get my rental car, they told me the part just came in. Ford should just do a recall instead of waiting for one to die. It's very scary to lose power at 65-70 mph, hoping you can get to the side safely. I bought the truck used with 89k on the dash and have had it only since this Jan. 2013. Other than that, I love it, just not enough to risk my life for it.

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    Reviewed June 28, 2013

    The car stalls every couple of days while driving at any speed. I changed gas stations and added dry gas to no avail...It seems exactly like all the other complaints of stalling listed on here...I guess someone has to die before Ford admits the problem, or we could just file a class action lawsuit on the 2010 Ford Escape Limited.

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    Price

    Reviewed June 27, 2013

    My 2009 Ford Escape - I was going down the road at approximately 50 to 55 miles per hour when my Escape just lost all power. There were cars behind me and I coasted over to the side of the road lucky without getting rear-ended. I looked on the dash and the symbol of the little wrench was on. I restarted my vehicle and went to pull back onto the road and got about halftime back out and it died again. I had it checked out and the Ford place here said that it was the maintenance replacement valve. I got that fixed and started back home and the vehicle did the same thing. Now they want to charge me more money to look at it and to put it on a machine. I have only had the vehicle about 10 months and I feel that it shouldn't be dying like that. Someone is going to get killed one of these days for I know it has happened to several people that I know personally and not just me. I, myself, would like to see a recall on this year's model and have Ford fix them. I feel like it is something mechanical wrong with it from the factory which could happen. This has happened at least two or three times every time I drive my vehicle.

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    Reviewed June 25, 2013

    2005 Ford Escape Hybrid - I kept hearing a loud clunking noise from the back of my truck. At first I thought it was the jack rattling around and needed to be tightened down. After driving it to Arizona from Minnesota then back again with the noise getting louder, I had my local mechanic check it out. I was shocked I made it home safely. The entire wheel well had rusted around the shock. There was a scrap of rusted metal holding it in place. I didn't bother to bring it in, I had my mechanic weld it back together, and I traded it in for a 2011 Ford Escape (big mistake but that's a different post). I loved the way it drove and didn't have any issues with that.

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    Customer ServicePricePunctuality & Speed

    Reviewed June 24, 2013

    I purchased my 2011 Ford Escape at the end of Jan. 2013 with 69,000 miles on it - BIG mistake. Less than 2 weeks later, I brought it back to the dealer with shifting trouble - it wouldn't go in reverse and had a lot of hesitating between gears. There were no codes but they reprogrammed the PCM. It still hesitated between gears but not as much and it would go in reverse. End of May 2013, it was hesitating again and jerking during braking and it died when stopped at a stop sign. Local mechanic looked at it and thought it was a possible filter issue and checked the tranny fluid and it was good.

    The next day, I was idling at a stoplight on a very busy highway when it died. I put the vehicle in park and it started right back up but would not go into gear (made loud grinding noise and the vehicle shook). After waiting and praying I wouldn't get hit since I was stalled on a highway, I had it towed to the nearest Ford dealer. At no point did my check engine light come on, and when I went through the information center to run through the system checks, it read everything was working. I was first told it could be the torque converter or the valve body - the service tech said they had to call Ford since it was only 2 years old and they couldn't believe there was a problem with it.

    It turns out there was an "internal failure in the transmission; it was contaminated with metal shavings," and needed to be replaced. I stupidly did not call around for price estimates and ended up paying $4800 for a transmission on a 2-year-old vehicle that I just purchased. I was very rushed through the buying process and when the warranty issue came up, it was out of warranty but I could purchase an extended warranty but was told, "It's only 2 years old - what could go wrong?" The dealer refused to help me. I have called Ford twice after reading in my warranty manual, "Sometimes Ford may offer a special adjustment program to pay all or part of the cost of certain repairs beyond the terms of the applicable warranty." I have been told there is nothing Ford can offer me.

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    Reviewed June 23, 2013

    While driving on the interstate at 65, my car started to stall. I looked behind me to see three cars approaching at a high rate of speed and one being a semi. In my car were my 6-year old, my 10-month old, and my husband. It was the worst moment of my life. I truly thought we weren't going to make it across the lanes of traffic to the side of the road. As we were coming to a stop, the car, by this time, was jerking so badly my husband was a little freaked out. I turned the engine off, tried starting it and it slowing kicked over. We headed for home on a very nervous and long hour drive waiting for it to happen again, but it didn't, thankfully. On the ride home, my husband called the salesman who sold us the car last year at this time. He said, "What’s going on with the Escapes, and is there a recall?" The salesman claims he hadn't heard, but he would contact us on Monday. My husband also told him someone could die in a car like this, and he is not a fan of that so something better needs to be done.

    Tomorrow is the day he is supposed to call us with some insight on what to do with this car. I do not want to drive it to work because to get there, I have to take an interstate and I fear this happening again. I paid way too much for this car and will continue to pay even if they decide they won’t fix it or can’t. That frustrates me beyond belief, that they can sell cars knowing this issue is happening and because no one has died or been badly injured; and that they don't have to deal with it. Am I wrong? Is there more to this than I have read over the last 24 hours?

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    Reviewed June 19, 2013

    Going down the highway, engine started running rough and then quit. Dealer tells me it's the Throttle Body, and it's on National Back order. It's on Back order because there's a nationwide recall on this engine. Ford doesn't know when the new part, whatever it is that will fix this problem, will be in. Anyone know any more than this?

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    Reviewed June 19, 2013

    2011 Ford Escape XLS engine dies, but I'm still able to steer and brake, thank goodness, so that I can coast to the side of the highway. Last week, the engine died, driving on a highway, 4 times (highway is about 50 miles long). Then, coming back home, it died going at 110 Km once again. I was able to pull off the road, saw the yellow wrench symbol on the dash and the engine check light every time the engine shut down. I shut off the engine, and restarted it again.

    The following day, early, I drove to the dealership where they had it for one day testing. They said they found the problem and I was told it was the throttle actuator control system; it stuck? It must be bad gas, according to them. It's very dangerous and scary to drive. I'm beginning to dislike this Ford product because 2 months after I purchased the vehicle, this same part had to be replaced.

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    Customer ServicePunctuality & Speed

    Reviewed June 18, 2013

    We purchased our Ford Escape new in 2011. It has 32,000 miles. In February, I was driving to work at 40 mph and the engine lost all power. The accelerator did nothing. I was able to pull off the road and turned off the engine. When I restarted it, it ran perfectly back home. I assumed it was a fluke. About 2 weeks later, driving about the same speed, it did the exact thing, complete loss of power and the little wrench light came on. This time, it took two start ups to get it going again. We took it to a Ford garage and they kept it 2 days and put over 50 miles on it trying to replicate the problem. They changed a part, guessing at what it was because nothing showed up on the scan codes and data monitor. They put in a cx2349 valve.

    The car ran pretty good for about a month. Then out on a very busy highway, doing 70 mph, it cut out again. We were able to get over to the shoulder, stop, and restart the engine. It ran another 2 weeks. Yesterday, it lost power 2 times. I am very afraid to drive this vehicle. We have been a Ford family for years. Right now, our family owns 5 different Ford products. I've called the dealership with no response, and the Ford Motor company with an e-mail and a phone call complaint that lasted 20 minutes and I also called the National Highway Traffic Safety administration and filed a complaint with them. They are showing an investigation started in February about this issue. Someone is going to get killed before anyone listens.

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    Customer ServiceReliability

    Reviewed June 14, 2013

    I just bought a 2012 Ford Escape in January. It's June, and I have almost been killed three times in this thing. I drive 100 miles a day to and from work. I wanted a good reliable car for this long haul. The first time it did it, it just stalled, and had a little wrench pop on the dash. I shut my car off and then turned it back on and it seemed fine. I looked up that symbol and the manual said to call the service center, Town and Country Ford in Evansville. I called them and the mechanic said it could have just been a bug in the air filter and to call back if it did it again. So I was in the middle of pulling out onto a busy highway and it just stalled. I almost got T-boned before I could get it off the road. I shut it off and made it to work. I decided I would run fuel injector cleaner in it and got gas. I went to pass someone on the way home and it did it again. I do not want to be the one who dies before this problem is fixed! I took it to Town and Country Ford and they have no idea what is wrong with it. HELP! What do I do now??

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    Punctuality & SpeedStaff

    Reviewed June 11, 2013

    My wife had her 2010 Ford Escape Limited die at random times though it was generally on the highway or other times when she was accelerating. We had it looked at by Ford and our regular mechanic. We were informed that since the check engine light had not come on, there was no log on the vehicle's computer as to what had been faulty. Then, one day, the light came on and stayed on for a short period of time. Our mechanic checked it out and told us it was code P2111 which was the throttle actuator control system stuck open. He replaced the throttle body assembly and my wife hasn't had a problem for 6 months. Ford refuses to acknowledge that this is a faulty part. I hope this helps someone.

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    Reviewed June 11, 2013

    My 2012 had/has an oil leak from the V6 aluminum oil pan. I took it in and they changed the gasket under warranty. Fine. I drove it for a while and it leaked again. I took it back and they replaced the oil pan and gasket. Fine. Now, it is leaking again. I can see oil around the washers holding the pan on. I mention this oil leak here because it is mentioned at other sites but I did not see any comments yet on this site regarding this issue. I have a '12 but this leak issue and the porous oil pan is showing on several model years based on other comments I have seen. From the other comments, I think I may need the extended warranty after 3 years but I think I will have to trade it.

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    Punctuality & Speed

    Reviewed June 9, 2013

    2010 Ford Escape Limited - The engine dies, but I'm still able to steer and brake, thank goodness, so that I can coast to the side of the highway. Two weeks ago, the engine died on the highway. Then, a few days later, it died going 65 on the freeway. I was able to pull off the road, saw the yellow wrench symbol on the dash, shut off the car, and it restarted. I immediately drove to the dealership, where they had it for two days testing it, but they said they could find nothing wrong. It must be bad gas, according to them. This week, it died four times in three days. I just traded it in. Very dangerous and scary to drive.

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    Customer Service

    Reviewed June 3, 2013

    After purchasing a new Escape on 11/23/2011, I was able to drive it 4 days before being recalled for the possibility of fire. It sat at Jackson Ford's for over 3 weeks before being returned to me. On 5/25/2013, the check engine light came on. I called the dealership on 5/28 to have it checked. It was scheduled on 5/29 for service, at which time I was given a vehicle to drive. The service department called on 5/30 to inform me that Ford had decided to replace the engine. The vehicle only has 4,000 miles on it. I talked to the manager and insisted Ford replace the vehicle. My concern is this problem being on the Carfax report and a decrease in value. I will be paying for a repaired vehicle instead of new. I have purchased 8 vehicles from this dealer of which 4 were new. At the present time, I am waiting for a response from Jackson Ford, Decatur, IL. I will post an update. Does my request seem unfair?

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    Coverage

    Reviewed May 30, 2013

    I bought a 2009 Ford Escape in November of 2012, with an extended warranty. It had 64,000 miles on it. On May 22 2013, while driving home from work, my car had no power going to the gas pedal. The engine was still running. I still had use of power steering and breaks, just no acceleration. I coasted my car across two lanes of traffic and came to a stop in a safe spot off to the side of the road. The small wrench light was on on the dash. I checked the owner's manual to see what it meant. I then called my husband. I shut the engine off then started it again. The light went out and the car seemed fine. I drove the rest of the way home (10 miles).

    The next morning it happened again twice. I did the same thing except the second time, the engine light came on so I parked it and had a tow truck take it back to the dealer. They now tell me the part is on national backorder and have no idea how long it will take to fix. My warranty only covers a rental car for ten days. Now I have to pay for a rental. I also have to pay full coverage insurance and a car payment on a car that should have been recalled before I even bought it. I feel that FORD should own up to their liability on their vehicles and take care of the consumer who has had loyalty for so many years.

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    Ford Escape Company Information

    Company Name:
    Ford Escape
    Website:
    www.ford.com