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Ford Escape Reviews

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484 reviewsRating Calculation
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About Ford Escape

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The Ford Escape is a crossover SUV with fold-down seats and plenty of cargo storage space. Read more Ford reviews to learn about other models.


Visit www.ford.com/suvs-crossovers/escape

Ford Escape Reviews

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    Page 5 Reviews 380 - 530

    Reviewed May 16, 2013

    On the morning of May 8, I was getting ready to go drop my 10-yr-old son to school. He was sitting in the passenger side with door open and his right leg out. I started the engine and the car went on reverse without pressing the brakes and the shift bar was on park. The door hit a brick fence, the inside panel broke and cut my son's leg badly (10 stitches inside and outside). I reported this issue to Ford. The car had 265 miles and I just bought it the Saturday before. Land Way dealer (Auburn, MA) told me that they are not responsible and I have to put a claim with Ford. I did and now they say I have to pay for my rental because they don't know if this is a mechanical issue yet. It may take 2-3 months and I am responsible for the loan payment (Car is financed) and the rental car at the same time. Service Dept. at the dealer treated me as a liar and I am making up this story. Service manager told me that if I don't have money to deal with rentals to cancel my claim and have my car fixed. A police report was submitted; the accident is true and what happened with my son is true, ambulance and hospital service were involved. I am not taking the same car until Ford has certified that the car is safe.

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    Reviewed May 14, 2013

    2004 Ford Escape Stalling Issues - Starting in 2012 and now recurring 2013, the car turns over and will not hold an idle. As soon as I release the break to put the car in gear, it stalls out. Last year it would then not turn over and would act as if the engine was flooded. After sitting for 30-60 minutes, the car would start. This problem would occur when I would perform short multiple trips around town. This year the car starts, but will not hold any RPMs. It will keep starting, but will stall out. Each time I have called the dealership, Steve Marshall Ford, of course the car starts fine for them. They have never found any problem with the vehicle and have never acknowledged that this is a problem with this model. But apparently it is, if the posts I have found on the internet are to be believed.

    Again, last week, they said there is nothing wrong with the vehicle. I picked it up Thursday. It sat all weekend as I was away. Then today, after running 2 quick trips, it died again. I have taken it to an independent mechanic hoping he can solve this issue. Needless to say, next week I'm buying a new vehicle and never ever will it be a Ford!

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    Price

    Reviewed April 20, 2013

    When I turned on the AC for the first time this year, it made a loud grinding noise for a few seconds, then never cooled. I took it in to the dealership to check and for regular 45,000-mile maintenance. Dealer called and gave the following description of the problem: "In the AC dryer, there is a filter bag with little blue balls of desiccant. It seems that it is a very common problem that these filter bags burst and flood the entire AC system with the balls (aka 'debris') which causes all the parts to fail and/or clog. Many of the parts can't be effectively flushed so they have to be replaced." The cost to replace the entire AC system (all valves, tubes, hoses, evaporator, compressor, condenser, accumulator, dryer, etc.) came to $2,022.65.

    This dryer unit that is causing all the problems is a non-serviceable unit and is in no way affected by regular maintenance, and there is nothing that can be done to prevent a failure. The cost of this part alone at national parts stores (Advance/Autozone, etc.) is around $30. This very inexpensive part, however, causes extensive damage to very expensive parts. I would call this a "manufacturer's defect". Also, the replacement dryer used in the $2,022.65 repair is identical to the one that failed.

    Ford has had many complaints about this, but "not on a scale where we're willing to look into this". On a vehicle with so few miles, Ford is definitely losing customers for simply failing to design a better filter for a $30 part.

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    Customer ServiceReliability

    Reviewed April 15, 2013

    I bought a new car, 2010 Ford Escape, for fear of my older car breaking down, as my new commute was mostly highway travel. First engine stall on major highway S-287: While traveling in the middle lane, while traveling up a hill, my engine died, as I slowly peaked the hill on my car's own inertia. I just missed getting slammed in the back end by a tractor-trailer due to my sudden, unexpected loss of power. I finally made it to the side of the road, alive and by some miracle, I didn't get hit. I called AAA and they arrived to assist. They asked me if my car started and I said yes. The recommend I drive it home, but stay in the right lane in case the car stalled again.

    The car was brought to the dealer the next day, as I refused to drive it until it was fixed. The dealership replaced an electronic part via a part recall, 2010 Ford Escape throttle body recall. I thought my worries were over. Keep in mind, when the weather is bad, I work from home as to not put myself at risk driving. Second engine stall on major highway N-287: Barely six months later, on the same highway driving North bound, my tachometer jumps to 4 (normally a little over 2), yet the car isn't really running, no response when I hit the gas. Again, I coast the car to the side of the road. I turned the car off. I started the car; it didn't sound right (like the car was really running). So I turned it off again and waited a couple of minutes. The second time I turned the car back on, it seemed to be back in its normal state.

    This car frightens the hell out of me. If I could afford to replace it, I would. I waited 10 years to buy a new car to make the mistake of buying a Ford, that decides to shutdown whenever it chooses to. It's one thing for a car to fail due to a flat tire but to have a car repeatedly die for no apparent reason is shameful. Most people buy new for the reliability factor.

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    Reviewed April 4, 2013

    Driving the car today and the engine just shut down. Luckily I was only going 20mph. I pulled over, turned off the engine and it restarted with no problem. Considering all the other complaints, this is a serious issue.

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    Coverage

    Reviewed March 26, 2013

    2009 Escape xlt 4wd. - I bought this vehicle new because Ford refused to take the government bailout. About a month into my ownership, the transmission failed. While this was covered by warranty, it took 6 weeks to get my vehicle back from the dealer as parts were back ordered. After that, one of the front brakes fell off, supposedly a result of being put together improperly from the transmission repair. Again costs covered but a royal pain. After that, one more trip back to a dealer because of another transmission issue. This time, shifting problems. After some reprogramming, that issue seems to be mostly resolved but I still will get an occasional clunk.

    Next up, a new condenser unit. This time, about $900 out of pocket. There didn't appear to be any rock or impact damage, just failure. Next up, failed power steering unit. Apparently, this requires completely removing the steering column and about $1,400. The power steering appointment is just being scheduled now. I'm hoping that will also address the high pitched whine I'm getting from under the hood. I'm not holding my breath and am hoping it’s not an issue with the 4WD unit. All this for a vehicle, 3 1/2 years old and 118,000 miles. I will never buy another Escape and am probably done with Ford too.

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    Reviewed March 4, 2013

    I bought my 2007 Ford Escape in July 2011. It had approximately 54k miles. Two months ago, I brought my vehicle in because the driver's seat belt un-clicks itself as I'm driving. Ford says it's out of warranty and it will be $280 to fix it. I was appalled. Why isn't Ford backing a safety issue especially when it's a seat belt?!

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    Customer Service

    Reviewed Feb. 28, 2013

    I purchased a 2010 Ford Escape with approx. 45,000 miles in Nov. of 2012 from Ed Morse Cadillac in Tampa , FL. A month after the purchase, I was on I-75 in the left lane going about 65 miles per hr when the engine started losing power. I was able to coast the car off the road but it was very dangerous doing it. It had completely lost power. I was able to restart it after a few minutes and went directly to Elder Ford to have it checked out. They told me that based on my problem and other people who had a similar problem they determined that the throttle assembly needed to be replaced. Also, that the Escape came with this problem direct from the factory. They wanted $500 to replace it but Ed Morse did it for $250. I called Ford but they said it was not their problem and there was not a recall for the throttle assembly. I was very angry but helpless. I feel taken and I am worried that this could happen again. Please help.

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    Reliability

    Reviewed Feb. 27, 2013

    This past year I was in the market for a new vehicle since my previous car broke down. I decided to purchase the beautiful and reliable 2012 Ford Escape, so I thought. I purchased the vehicle brand new and was happy with how it handled. I use this vehicle primarily to get me to work safely. I have approximately 6000 km on it. On two separate occasions, I drove it and it shut off on me. I could not believe it; I was lost for words. I brought it back to the dealership and they placed their computer diagnostic in it, which stated nothing was wrong and they told me to continue driving it. The reason it may have shut off is due to a batch of bad gas or condensation in the tank. Therefore, I keep the tank full at all times and only put in gas from well-known gas stations such as Esso and Petro Canada. I find that the car shuts down during acceleration and deceleration. Could there be an issue with the throttle or fuel line? Has anyone experienced this nonsense? I paid 30 thousand dollars for this vehicle and I am afraid to drive it. I will be bringing it back to the dealership this Thursday for round 2 of inspection. I hope they find a problem and fix it.

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    Reviewed Feb. 23, 2013

    I bought a 2012 Ford Escape in October of 2011. About 2 months in, the transmission started shifting hard and it was jerky. A couple more months later, while pulling out of a shopping center, it would not shift at all. This almost caused me to get hit from behind. Many trips to the dealership later, they cannot find anything wrong. It still shifts rough, jerky, and erratic at times. Let’s fast forward a few more months. I was driving this morning, and my engine just stalled out. I coasted to a safe place with my flashers on. I placed it in park, and it started right up again without a problem. This is a serious safety issue that Ford needs to address.

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    Reviewed Feb. 18, 2013

    I bought a brand new Ford Escape Titanium (2013) a month ago. During the third week of ownership, we had snow. No big deal. The car handled well. I pulled it into the garage on a Friday night and then came Saturday morning. My garage floor, where the snow had melted off from the night before, was stained a bright orange rust color under each of the rear wheels. I got down on my hands and knees and found that my brand new car, with less than 1,000 miles on it, had rusted on the undercarriage, exhaust system and in the wheel wells. I was told by the dealership that Ford said "That's how it is and it's how it is engineered" and that Ford no longer puts a protective coat under the car. So their recommendation to me was to just deal with the mess, the ruining of my garage floor and driveway.

    I have a brand new car that I am supposed to clean up after and worry about like it's a 15-year-old car that's rusting out. Not only is that unacceptable, but highly embarrassing. I refuse to chase around a brand new 2013 Ford Escape Titanium and worry about putting down a piece of cardboard or something in order to park it in my garage so it won't continue to ruin my floors. I have a brand new car that I have to chase after like it's A 20-year-old beater! Not to mention the rust that it is leaking onto my rotor and when I brake, I have the particles staining the exterior of my white vehicle and it is staining my brand new wheels/rims as well.

    This is unacceptable and unfair to spend my hard earned dollars and only to be told, "We know we sold you a sub par, cheaply-made, uncoated car for close to $40K. But you should just deal with it." It's absolute garbage.

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    Reviewed Feb. 9, 2013

    I bought a 2013 4x4 Ford Escape and have never gotten better than 18.5 mpg. What the hell? Sticker promises 22 city and 28 road. I want compensation. This is not what I paid $28,000 for. I demand answers.

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    Reviewed Feb. 8, 2013

    09 Escape Dies - The same thing has been happening to me. The dealership tried to recreate it. Really ... in one day? Ridiculous! Not to mention, they said that the minute it happens, bring it in. How, if the car dies? It's unbelievable! I think everyone should contact/write to their local news stations ... they have "investigative reporters." I'm sure if enough people send in stuff, they will start airing it on TV and/or investigate! My friend said she picketed the dealership for her ''lemon" jeep & they took it back. Something needs to be done about this issue! I live in Houston, TX; the freeways here are crazy & everyone goes 65-75 on them. This problem could cause a huge wreck! That being said, someone could get seriously hurt or die!

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    Reviewed Jan. 25, 2013

    Four months ago, I bought a 2010 Ford Escape Limited. On January 23, 2013, the engine shut down on the highway while going 65 mph. I was in the middle lane but was able to nurse it to the shoulder. I turned it off and restarted. It ran fine for another 20 minutes and the engine shut down again. I restarted and made it to the house. Don't tell me that there is nothing wrong, Ford! Too many instances have been cited on this site alone for you to now pay attention. Today is Friday. I'm trading it in tomorrow. I'm not going to spend a dime to fix this re-occurring problem.

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    Reviewed Jan. 13, 2013

    I was driving my 2010 Ford Escape on the highway at about 65 mph when suddenly it lost acceleration and went to 20 mph. I was on a bridge at the time with no shoulder and coasted to the end of the bridge to pull over. I could see the cars behind me fearing I would get hit. It was night and I immediately put my hazards on. I pulled to the side of the road and called a tow truck. When the tow truck arrived, he checked under the hood and started the car back up with no problem. I was able to get home. It is Sunday and I am very worried now after reading hundreds of incidents of the same occurrence! This is unsafe, and I am very upset. I wonder what I will be told when I take it in?

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    Reviewed Dec. 30, 2012

    2011 Ford Escape XLT - After about 10 months, we have a problem with the rubber door seals. With some hesitation, Ford replaced them under warranty. A few months later, we noticed they were cracked and breaking again. Since it is over the 12-month warranty, they (Jacobsen Ford) do not want to look at it and are saying it is the owner's fault (we are rubbing against it when we enter the car). I would think Ford, after all these years, could make a better product than something that will only last a couple of months. A person should be able to bump or rub against your car/door when entering/exiting without having problems. Heaven forbid if we had kids entering and exiting. We're very disappointed. I have always supported domestic products and particularly Ford, but I will be reconsidering for my next purchase. By the way, my second vehicle is GM and I am very happy with their product.

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    Reviewed Dec. 19, 2012

    2003 Ford Escape - My primary complaint of course is replacement of the cruise control cable (approximately $35) due to a safety recall hazard. I have a major complaint about the paint as well as it is a manufacture's defect that is widespread for the color "Gold Ash." I contacted Ford about the paint in 2005, but the mileage was out of warranty. It's clearly a defect and a common one at that for my color. I would truly love a resolution for that expensive fix as well because it's Ford's fault, but I don't know if I would have a fighting chance. This vehicle has been waxed and cared for properly, but it didn't matter. Also, the other two concerns I listed are safety concerns as well, but Ford denies my vehicle is part of the recall. I know it should be for both because I have the problems noted, but I can't make them perform the recall. They are engine stalling and rear latch. I can give details on anything upon request.

    I will not back down about the cruise cable due to it being an obvious safety issue, but the paint is awful and causing surface rust. The other problems could be major if not corrected as well. Over 1/3 of the roof paint is missing along with large patches all over the vehicle. The main concern is the cruise cable replacement, but large concerns exist elsewhere also that I would truly love to have resolved. I have owned many Fords. Please help!

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    Reviewed Nov. 29, 2012

    I purchased a Ford 2013 Escape a couple of months ago and have had nothing but problems. First, I only received 1 key for the vehicle. It took 1 month to get the additional key. I brought my vehicle in to have the key programmed and they disabled the original key; therefore, they disabled my vehicle for almost 2 weeks. I had to drive an unacceptable rental that had to be returned 3 times! I also brought the vehicle in for problems with the navigation system and the rear tailgate not opening. Neither one of the concerns were fixed. The navigation system does not work. It never knows where it is! It also will not turn off at times when the vehicle is turned off. Also, the hands-free tailgate option only works about 40% of the time. These are all options that I paid additional money for! I expect them to work!

    Now my vehicle has leaks in the interior. I brought the vehicle in for service and repair, and nothing could be done as they could not duplicate the concern with a hose. Again, I was in a disgusting rental vehicle for another 10 days. My vehicle was then returned to me to wait and see if the leak appears again. Of course, the very next day the stain appeared again. Now I have to leave work again and drive in a disgusting rental car again for God knows how long. Also, while my vehicle was at the dealership, it was damaged on top of everything else. Now I have to have the body repaired!

    I don't have the time and cannot take more time off of work to deal with this! I find this to be unacceptable for a new $35K vehicle. The car has been in the shop longer than I have driven it! I am making car payments on a vehicle I haven't been able to drive! This vehicle is a lemon and I want an exact replacement vehicle ASAP. I will be contacting the BBB as well. Please contact me regarding my concerns and do the right thing!

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    Reviewed Nov. 26, 2012

    This is the second occurrence. The first time in early 2011, the dealership could not find a cause and stated that there had been no other known occurrences brought to their attention. This morning while driving to work, my 2010 Ford Escape shut down again. I coasted to a stop and started it right back up. My fear is being on the freeway when this occurs. Ford knows there is a problem, but I've seen no acknowledgement.

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    Punctuality & SpeedStaff

    Reviewed Nov. 4, 2012

    I rented a Ford Escape in 2005 and loved it, so I decided to purchase one (2010 Ford Escape) in late 2009. Early on, I was disappointed that I had to have the transmission replaced at 7,400 miles. Even after that was replaced, the car was fussy. The gas pedal was temperamental, and when I tried to accelerate to pass someone, the car would actually pull back instead of going faster. It felt like things were slipping, somehow. My car would idle roughly or so slow that it would almost stall at a stoplight. The dealer said that there was not much that they could do with it.

    A few days ago, I was driving in the middle of traffic and the car just died. Thank goodness that the car behind me had a chance to pull around. I was able to coast the car into a parking lot. When I put it in park, the throttle went wide open and the wrench light came on, so I turned it off. When I turned it on again, the wrench light was still on; the check engine light came on, and the car jerked all around the lot. I shut it off again and the wrench light reset, but the check engine light stayed on. After reading many other reviews, it seemed like it was the throttle body issue. I explained this to the dealer and they did say that one of the throttle codes hit, and that there was a bulletin out on this issue, but not a recall.

    I have no complaints with the dealer. They were very helpful and have replaced the throttle body and motor, and did a fuel system flush. I have only driven it one day so far and it seems to have taken care of the problem. I couldn't believe that there has not been a recall on this issue because this could put lives in danger. I would think twice before buying an Escape.

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    PricePunctuality & Speed

    Reviewed Oct. 24, 2012

    We bought the 2008 Ford Escape Limited 2WD back in 2010 with 75k mile and the vehicle was certified by Ford dealer. The reason we got the car was to help US market, because with the money we paid ($18,000), we could have gotten a Japan import car. Yet, of course, I like the car! Since we owned this car, we have been servicing it on schedule (never past due), mostly highway mileage. On 10/17/2012, the wrench light was on at 114k. Luckily, the car took us home safely. The next morning, we took the car to local dealer. I found out the Transmission and the water pump needed to be replaced. It would cost us around $4,500 to get everything repaired. So sad.

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    Reviewed Oct. 23, 2012

    Approximately 3 weeks after purchase of 2012 Ford Escape, my son was driving and the engine completely shut down. He was able to restart it again. I took it to the dealership where I purchased it and they said it was a computer problem and called Ford in Dearborn. They in turn reprogrammed the computer and said that was the problem. In September, my wife had the same problem where the engine completely shut down. Again, I took it to the dealer. They could not find any reason for the engine to shut down again. They wanted to keep the car and drive it to see if they could duplicate the problem. They drove it overnight and no problems occurred. I am fearful that this car will shut down again in a place not so safe.

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    CoveragePricePunctuality & Speed

    Reviewed Oct. 10, 2012

    2008 Ford Escape Hybrid - After driving about 500 miles on an interstate highway, the red triangle signal and message, 'Stop safely,' now appeared. The power had shut off. Fortunately we pulled over on the shoulder. We waited for a while and restarted; it did and stalled again about 30 minutes later. Since it was after 8 pm and about 100 miles from home, we did not want to get stuck and kept driving on the frontage road, then back on the highway when that road ended. We drove slowly and stayed on the right lane. The engine kept stalling at different intervals, sometimes 45 minutes, sometimes 15 minutes. The length of time we stopped did not seem to make a difference. This was a very scary trip. I brought the car to the dealer the next day. They say the cooling pump is bad and must be changed, over $1100 and it's not covered by warranty. This is an expensive and very dangerous problem. Why shut off the power?

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    Reviewed Oct. 7, 2012

    I purchased a used 2010 Ford Escape Limited Edition yesterday, and the vehicle stalled twice in 10 minutes! What can I do about it?

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    Ray increased rating by 2 stars.
    After a positive interaction with Ford Escape, Ray increased their star rating on May 27, 2014.

    Updated review: May 27, 2014

    The issue with my Escape stalling appears to have been resolved. After 3 trips in, some smart technician crawled around under the car while it was running and started jiggling wires. Come to find out it was a faulty wiring harness in this case. I hope this helps others.

    I upped this to three stars to recognize the dealership Ted Britt Ford, for their efforts.

    Original Review: Oct. 2, 2012

    2012 Ford Escape Engine Stalls at Random Times: We bought the car new this year in May and have been happy with it, until the stalling issue started. It's happened to my wife three times now. Two times sitting idle at a light and once merging onto an interstate. I just had it happen to me a little while ago when I stopped to make a left turn. I felt a thud and thought someone bumped me from the rear. Then, I realized the engine wasn't running and the battery light was on. I started right back up and went on my way. I'm taking it to the shop in the morning and crossing my fingers. From other reviews on here, there is not a very good track record of finding the problem.

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    Reviewed Sept. 21, 2012

    My wife bought a used 2011 Ford Escape Limited from a dealer in spring 2012. It died twice while driving home on the interstate from work. Dealer cannot find a problem. The Ford mechanic is going to drive it home to see if it will die when he is driving it. From all the real life events I have just read on the Internet, it sounds like Ford has had this problem for the last 10 years or so. Too bad, my wife didn't know about this before she bought a Ford.

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    Reviewed Sept. 12, 2012

    I drove from the dealership after it was scheduled to get fixed. After two days, they couldn't find the problem. After leaving the dealership, not even 5 minutes of driving, it shut down on me again. This is the worst brand new vehicle I have ever owned. I guess I will stick with foreign cars from now on. I was driving over 60mph. I could have been killed on the highway. Safest vehicle ever my **.

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    Customer Service

    Reviewed Aug. 9, 2012

    I bought my vehicle (2010 Ford Escape Limited) on August 21, 2009 at Best Ford in New York. Two weeks later, the dealership closed. This was my first new car. At 10,000 miles, the transmission went. My car sat in the shop (a sister dealership because mine closed its doors) for close to 60 days because the car was so new they did not have the parts even made for replacement yet. Strike one. At 30,000 miles, the transmission went again, so Ford agreed to overhaul and replace the transmission.

    That’s another 2 weeks in the shop: strike two. Today, August 8, 2012, I was driving home and the transmission kicked out from under me while on the line in fast-paced traffic. After avoiding a tractor-trailer, I got to the side of the highway. I have called Ford and they are aware that my car is coming in, but at this point why would I want it back. I feel like that car will be the death of me and fear for my family’s safety: strike 3. When I bought a new car from Ford, I thought I was getting a reputable product by a great American company. Instead, I got a lemon. I don’t know what to do with it. It is dangerous. What’s my next step? Please, any advice is helpful.

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    Staff

    Reviewed Aug. 7, 2012

    My daughter parked her 2008 Ford Escape (about 41,000 miles) at work one day; came out to find the driver's side window down and inoperable. She could do without power windows, but since this is Texas, and she has to park her car outdoors, having a window stuck open means it's basically not drivable. Within a few months, same thing happened with the rear passenger window - and then a few weeks later, the front passenger window. Each repair was $300 to $400 -clearly a Ford problem, but they're not fessing up. My daughter is a student, has a summer job in retail, and this cost her 3 paychecks this summer. She's 20, and is likely to buy at least half a dozen new cars in her lifetime - all of them Toyotas. Anybody listening, Ford? Whatever money you may have saved on your crap window regulators has lost you a customer for life.

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    Customer ServiceCoverage

    Reviewed July 22, 2012

    I purchased a 2007 Ford Escape XLT (ordered from factory) which drives approximately 16,000 km/year. The transmission failed at 55,000 km and Ford 'repaired' it under warranty. The same transmission then failed at 106,000 km. Ford wanted me to spend $9,500 on a new transmission before relenting after 2 weeks and replacing the transmission for 'only' $3,500 - no longer covered under various government and company warranty or arbitration programs. I also own a 1970 Mercury Cougar (56,000 original miles) and that is the only Ford/Mercury product that I will ever own in the future. I am not happy with the quality (lack thereof) of Ford products, nor the customer service, who would not speak to me while they were dealing with Maclin Ford - or the subsequent follow-up with their customer service group.

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    Customer ServicePriceStaff

    Reviewed July 7, 2012

    Rear Wheel Well Defect - I am writing to inform you of quality concerns of Ford vehicles. I have written Ford representatives of my concerns regarding a factory defect to my 2004 Ford Escape XLT, but they have refused to look into it and have basically said sorry about your luck! I feel betrayed and I am now ashamed to drive a Ford vehicle. I am not writing to them complaining about paint chipping or something silly like that. My vehicle has a factory defect that everyone I have talked to has never seen before.

    What do those representing Ford do about this obvious defect? Nothing! My Escape XLT has a rear wheel well that has rusted completely through because it wasn't properly sealed and coated during manufacture. The strut is loose and coming into the inside paneling! The auto body shop that I took the vehicle to says they have never seen such a thing in 25 years of body work! I have called, written, and I pleaded with Ford representatives to help me get it fixed, but have only gotten the company line about warranties to date.

    I want Ford to help me by reimbursing the cost for me to fix it or allow me to bring it to them so they can fix it. It is obvious that they didn't properly coat or seal the inside of the wheel well! Thus far, it looks like I am going to eat the 1,000 or so dollars to fix this defect that Ford refuses to look at. Ford says it is past the warranty date, but shouldn't factory defects never have an expiration date? Shouldn't a good company say, hey that defect is our fault and we will make it good because we care about the quality that we put on the road!

    Thus Ford is company that does not stand behind what they manufacture. This is not the only problem with the vehicle though. It doesn't always start right away. I went to Ford Service Center and they couldn't figure it out. They said maybe it is the fuel pump, but it has been going on for 4-5 years! The clear coat came off the hood around 2007. The ABS sensor went out and the Ford service center said that will cost 1,000 dollars to fix! I have contacted Ford numerous times regarding the rear wheel well, but they won't do anything about the obvious factory defect that has shown up years later.

    Thank you for listening to my concerns. I hope that bringing these issues to your attention will help others know more about how Ford treats their customers after they drive off the lot or at least help them to be aware of Ford's customer service. Thanks again for your time and listening to my concerns.

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    Staff

    Reviewed July 6, 2012

    Our Ford Escape has had three alternators in thirteen months!? We replaced it at a Ford dealership in June 2011 and had to return in Sept. 2011 to get another one. Today, I found out that it has failed again. The mechanic was shocked at how new it was and kept testing it because he just didn't believe that it would fail. He was amazed at the fact. But not as amazed as the fact that Ford would not replace it again because it was over the 12-month warranty. According to my calendar, it was 10 months almost to the day, but Ford says that the warranty goes back to the first piece of crap that only lasted three months. No wonder Ford stands for Found On Road Dead.

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    Reviewed July 3, 2012

    I bought a Ford Escape at Fritts Ford in ’09. It was a lemon. Fritts traded me out to a certified used 2010 Edge. The car looked and looks good on the outside, but on the inside after a while, after the Armor All shine wore off, I could see the scratches in the interior and the carpet was matted. So, unless I keep shining the car, it looked trashed inside like whoever had it before carried dogs. Now, the passenger window went out on the second time they fixed it. The compartment door falls off the track. They didn't fix it the first time. I am going to go back and let them try again. I need new tires already. I haven’t put that many miles on it that I should need new tires already. Like I said, I was supposed to be driving a new car, but on the inside it looks old and this upsets me. I may try to buy another car, but this time it will not be a Ford.

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    Reviewed June 20, 2012

    Nine times in a row on the same day, 06/19/2012, my car (2008 Ford Escape) shut down while I was driving. I was terrified trying to get over on a street with no shoulder. I had it towed to Ford. I am waiting to find out what the issue is and after reading all of the problems not resolved here, I feel like I am going to have to take this further so the resolution is satisfactory. I wanted to post this so that more people are aware, as I feel no one has really taken this problem seriously.

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    Customer ServicePriceStaff

    Reviewed June 13, 2012

    I bought a new 2008 Ford Escape. After 2 years and 33,000 miles, the transmission was shot. I wanted a new transmission; the company said no so they rebuilt ours. We were very unhappy with that. Recently, when driving on the highway, our car would not go up a hill. It was jerking and making noises. It wouldn't go into passing gear and we almost had an accident when this happened. My husband knew it was the transmission again and called Ford, the corporate office, and they would not do anything until my husband had it diagnosed at one of their Ford dealerships here in Pittsburgh. We called the nearest dealership to our home and they couldn't even see us for more than 2 weeks. Our warranty had run out because it was over the 60,000 miles. So we waited and then they diagnosed it and it was the transmission again.

    They told my husband that the corporate office would only pay 30% of what the bill would be, but they would not give us an estimate of what the cost would be. So I guess they can jack up the bill 30% so we pay the full cost. Through all this, we had to buy a used car so we were not without a car to go to work. Not a Ford thank goodness, a Buick 1999 and it runs better than any Ford we had purchased. They at Ford should have rebuilt this transmission again for nothing, because their service people did not do the job right 2 years ago when the car was only 2 years old. We should not have to replace a transmission every 30 thousand miles. We will never buy another Ford and we intend to tell as many people as we can about their terrible customer service.

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    Coverage

    Reviewed June 7, 2012

    I bought my 2006 Ford Escape on March 23, 2006. On June 12, 2009, I had to replace the AC compressor. Fortunately, I had taken out a 6-year, 100K warranty. I went to Ford on June 5, 2012, almost 3 years later; and I found out I need another AC compressor. I only have 63K miles on my car, but because it is 2.5 months past 6 years, the warranty will not cover it. I have never had to replace a compressor on a car during such short periods of use. I think there is a flaw in the compressor that makes it fail after 3 years. I would like them to replace the compressor free of charge.

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    PriceReliability

    Reviewed June 4, 2012

    My 2008 Ford Escape Hybrid, which only has 62,000 miles and is well-maintained with all scheduled service, has just had its hydraulic control unit fail suddenly. There was no advance notice or any odd behavior prior to this; it just spontaneously failed. The cost to me is estimated at $4300 and the part is not scheduled to arrive for 10 days. I wanted to do the right thing by buying a Ford and buying a hybrid and it seems I did not make a good choice. I have owned cars my whole life and I just cannot understand now a car that is only 3.5 years old with 62,000 miles can have a part fail that costs $4300 to repair. I have looked online and this is not an uncommon problem. I really think there should be legal recourse due to poor reliability.

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    Reviewed May 25, 2012

    My 2006 Ford Hybrid Escape, with 109,000 miles (over our warranty by 9,000 miles), threw a rod in the engine due to what our mechanic believes was a high pressure seal breaking. My car should have gone more than 200,000 miles like my Expedition before replacing an engine. I was nearly killed on the freeway when the car came to an abrupt stop. What type of recourse do I have with Ford? The engine must be replaced. Please advise.

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    Customer Service

    Reviewed May 16, 2012

    I purchased a 2011 Ford Escape and it has had transmission problems since the beginning. In December of last year, I took it to Fuccillo Ford in Seneca Falls, New York and they drove it and told me it had a problem and to bring it back for an extended period so they could evaluate. After two days, they told me that they reset the computer and to let them know if the problem continued.

    For the next two months, I drove the vehicle and it continued to shift very hard when I was coming up to stop signs and slowing down (riders would even notice the transmission). One day, I was stopped and was backing into a parking spot, I put the vehicle in reverse and it banged very loudly, I immediately called Fuccillo and told the service department that the transmission problem was still there. He asked me how many miles I had on it and then informed me that I had only put 5,000 miles on since the computer was reprogrammed, I should continue to drive it. It sometimes takes up to 10,000 miles before the problem stops.

    Very recently, the "check engine" light was lit and I was still having transmission problems so I called Fuccillo Ford again and they told me to bring it in on Saturday and to leave it all day. I left it and in the afternoon when I called them, the service guy told me that there was definitely a transmission problem and that the check engine problem was a fuel vapor leak that they could not find. Could I bring it back the following week, so I agreed and dropped it off on Monday night. Late Tuesday afternoon, I called them again and asked what they found and they told me that there was definitely a transmission problem and that they were going to order an "arm" for the transmission and could I leave it another day so they could talk to Ford and see about getting me a vehicle to drive while they fixed my car. I agreed and told them I would call the next day.

    When I called the next day, I was told that there was nothing wrong with my Escape and that I could come and pick it up. I said to the service department, but you told me yesterday there was a problem. They told me I didn't know what I was talking about. This was crazy, why would I have brought the car back, if he hadn't told me on Saturday, there was a problem. They flatly lied to me.

    I highly recommend to anyone thinking of buying an Escape, don't buy one. My husband and I were thinking of upgrading to a 2012 Ford Explorer, but since we have had these issues, that isn't going to happen. I will buy anything but a Ford. Luckily, my husband and I have good jobs and have a bit of equity built up so we are going to trade as quickly as possible.

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    Reviewed April 30, 2012

    I recently bought a used 2007 Ford Escape and I am very disappointed having bought a new 2003 Ford has not yet addressed the problem with the door seals. My ‘07 is just as dusty inside as my ’03. This is a complete failure of design and you have not done a thing to resolve this issue. Ford should at least offer an aftermarket seal kit to resolve this issue. This is the last Ford product I will be buying for a long time.

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    Reviewed April 23, 2012

    I have had my 2004 Escape since 2006. I have replaced the failed alternator every year and the battery. I have taken extremely good care of this car, but have had nothing but repair bills. Now, I have a squealing noise and it won't pick up speed. I have had it checked and they say it is either the cam shaft or bearings which will be another $1,500- $1,800 on top of the $6,000 I have already put in it for repairs. I will never buy another Ford!

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    Reviewed April 11, 2012

    2008 Ford Escape Hybrid engine shutdown: Driving on the freeway at approx 60 mph, the caution light comes on and the warning "pull over safely and shut of engine". I lose all acceleration and have to get to the shoulder immediately while trying not to hit anyone. It only happens on the freeway when I am going 60-ish. Dealer has no idea what is wrong. It can happen multiple times within a 20 to 30 minute time period or once in several hours but only on the freeway!

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    Customer ServiceStaff

    Reviewed April 10, 2012

    I bought my Escape in September 2011. The first problem I had was with the driver side door. I took it in to the Burns Harbor dealer twice for the door and it was still wrong. So I took it to La Porte and they fixed the door (finally). But after the 1st oil change, I started hearing a knocking noise from the engine. I have taken it in 3 times. They say they hear it and that it is louder than the ones they have on their lot. They told me if it gets louder, I would have to bring it in, so I just took it in today. They called and said they don't hear anything but I know they are full of it because the noise doesn't stop. It is there all the time. It doesn't matter if you warm it up or not, it is still there.

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    Punctuality & Speed

    Reviewed April 3, 2012

    I first purchased my 2007 Ford Escape new and at 38,000 miles, the transmission went. I was on vacation with my family at the Cape on a Saturday and no one was opened except for Balise Ford. I had to rent a car and drove 3 hours back a week later to retrieve my Ford with no reimbursement for the rental. Now, at 53,000 miles the car is stuck in the driveway because it is getting no power and stalling. The plugs and wires were just replaced with cheap 30,000 mile spark plugs. Now, I am waiting for my mechanic to tell me what this new problem is. My wife owns a 2003 Camry, which she bought brand new and now with 94,000 miles on it, never had it in for repairs. I guess my next vehicle will be a Toyota.

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    Reviewed March 28, 2012

    Ford Escapes have many, many problems. Another recall has been issued about brakes and fire, and they don't have the part and advise you to park your car away from structures until they get the part. How are consumers supposed to get to work? How many lives are at risk? Something has to be done in the meantime!

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    Reviewed March 24, 2012

    Ford 2002 Escape ABS recall, no part - I love my Ford 2002 Escape except for the constant recalls on the ABS braking system. I received a recall notice again for another problem with the ABS braking system and on the recall notice, it said that parts were not currently available and I should park my car away from any structures. In the meantime, my ABS light came on so I called Ford to find out when parts would become available and was told to park my car and do not drive it until the part could be made available. I explained that I am retired and handicap on a fixed income and could not afford to just park my car until they could fix my car and asked if Ford was providing loaners until parts were available. Ford told me no. So I now have a car that I cannot drive nor can I get it fixed and Ford will not help in any way. I am retired handicap and nothing to drive until Ford provides the parts to fix it. To top it all off, I cannot even take it to someone else besides a Ford dealership because it is a safety problem and there are no parts available anyway. I am now stranded and at the mercy of the Ford Motor Company with no help in sight.

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    Reviewed March 16, 2012

    I had just picked up my kids from school and pulling out into a busy intersection when all of a sudden, we heard a loud popping sound. I immediately lost power and the Ford 2002 Escape XLT 6cyl 4x4 3.0L was idling very rough and the exhaust was very loud. The SUV limped along very slowly on the road and made it back to the house. I opened the hood to see what happened. I noticed one of the ignition coils #6 had popped out and was broken where it's secured to the engine block. I was so upset that this had happened. I then removed the plastic hood cover and noticed the spark plug sitting next to the ignition coil. This made me even more upset. How can this be happening to a car that has just over 80k miles? Ford should know that this is happening and needs to issue a recall to fix this issues. I took pictures of this as evidence.

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    Reviewed Feb. 28, 2012

    There is peeling paint all over the hood, roof and bumpers on my 2003 Ford Escape Limited.

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    Reviewed Feb. 28, 2012

    I purchased 2010 Ford Escape. Under 5,000 miles, transmission had to be replaced. Time and time again engine shut off (even in the middle of the highway). Thankfully, I avoided to be hurt in every occasion. It couldn't correctly be diagnosed as it didn't happen all of the time. Eventually, when it happened more often, I was told that I needed to replace throttle (at 54,000 miles) $637 later. It's my assumption that in order to fill the demand on cash for clunkers program, Ford did not manufacture a safe product and consumers are paying for it.

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    Customer ServiceStaff

    Reviewed Feb. 26, 2012

    The week of January 23, 2012 I received a letter informing me there was a safety recall 11S24 on my 2002 Ford Escape. The recall was for a faulty ABS relay. Unfortunately, the parts to fix the faulty part are not going to be available until Q2 2012. This defect can result in a fire even after the ignition has been turned off. In the meantime, I was advised to park the vehicle outdoors away from structures until such time remedy parts are available and repairs have been completed.

    I was told by several call center people that it is such a rare event so do not worry about it. Then I asked if it is such a rare event, then why the need for the recall and to advise me not to park my car in the garage. On December 31st, a random electrical fire destroyed the second floor of my home. No people were hurt but as you can imagine my 4 and 7 year old sons are upset. My 7 year old has a medical condition which necessitates us parking our car in the garage. When I advised the Ford representatives of this issue I was quizzed about my son's condition. I was appalled.

    This is none of Fords business, nor should I be subjected to a customer service representative, whom I can only assume does not have adequate medical training to make a judgment as to whether my son's condition truly requires me to park the car in the car. It is completely unacceptable for Ford to tell me they know my vehicle could catch on fire but not to worry about it, just park my car outside. I finally filed a complaint with the Better Business Bureau. Fold Consumer Affairs Legal Analyst Tanya** informed me there were no rental funds associated with this recall and I would simply have to wait until the necessary part was available.

    There is tremendous talk about the success of the car companies. This is travesty and an utter failure of our system. My husband grew up in Detroit and is a cheerleader for the success of the automotive industry. It unconscionable that Ford sent out 245,000 letters in mid-January advising people to park their cars not only outside, but well away from a structure until sometime in late Spring when the part can be replaced on their vehicle.

    I am requesting Ford either repair my vehicle immediately or provide me with a comparable rental vehicle until the necessary part is available. I am hoping someone in your office can assist me and the other quarter of a million car owners whose personal rights are violated. Ford apparently believes their contractual obligations give them the right to impose on people. I wonder how many auto executives are driving around in Ford Escapes which have not been repaired? Please let me know if there are other resources I should attempt to resolve this situation.

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    Reviewed Feb. 23, 2012

    I bought a 2010 Ford Escape in June, 2011, as a pre-certified owned car, with a new car warranty on it. Twice in the last two months, it has stalled while I was driving it. It never dies, but it won't go. The last time, I was alone at 10:00 at night, going 70mph, and the car quit going. Both times, I have been told they can't find anything wrong with my car. I won't trust this car again. As smart as Ford is, you would think this could be resolved.

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    Reviewed Feb. 8, 2012

    We have a 2010 Ford Escape. We have had many problems with the car so far and no longer wish to keep the car. We have had it in so many times for repair. I should have just kept my old car instead of buying new: 1) rear window exploded, 2) transmission slams in to gear, 3) stalls while driving, 4) rack and pinion went bad, and 5) Ford knows there is a problem with the transmission (their words!). But they do not know how to fix it yet! Meanwhile, I’m paying out my ** to pay for a piece of junk. Ford should do the right thing and buy it back from us, but they won’t. I just hit 30,000 miles last week and the problems started when we bought it. It’s the last Ford I’ll ever buy if they don’t make it right. But I already know they won’t because they told me they can’t. That was the corporate office too. I’m thinking about trying to have the news do a story on them. Maybe that would get Ford’s attention.

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    Reviewed Feb. 4, 2012

    Today is the fourth time my 2010 Ford Escape engine has shutdown. Luckily I was in the right hand lane of I95 and was able to pull over. The thought of losing all power in the center lane of I95 scares me to death. I've taken it into Apple Ford Twice. Once they said they fixed it and the second time they looked at me like I was crazy, there is nothing wrong with your car. (I think that is the female thing with the mechanic, because I am female I am car **.) I now have no confidence in my Escape or Ford and I am stuck in a 20k loan. I am currently searching for a trade in deal where they pay off your loan.

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    Reviewed Feb. 2, 2012

    I bought a Ford Escape in September of 2010. It was a 2009 model. On Christmas Day we were driving on the interstate and the car suddenly shut down. My husband was driving and managed to get it off the road. He turned the car off and waited 7-8 minutes then restarted it. We took it to the local Ford dealership and they ran a diagnostics test and said they could not find anything wrong. A month later I was driving down a main road in my town and the car went from 60 mph to 5 mph in a matter of seconds. It shut down again. We have now taken the car in again and the dealership is telling us they can't find anything wrong. This has scared me to the point that I don't even want to drive the car again.

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    Reviewed Jan. 29, 2012

    Very upset, we bought a 2011 Escape, and we said it was leaking oil and needed a 24,000 oil change. We brought it in and they said, no oil leaking, I asked if they could take me out in the vehicle before I leave. They said no it was to slippery outside. I left, that night I was on my way with my baby and my 4 year old son to gymnastics driving down a hill I had to turn right I went to press on the brakes and they gave out on me, I tried everything,I thought we were going to die! I was panicking, trying to put the car in Neutral or even in park, the car kept going it would not stop. Thank god there was a angel in the vehicle, because all the cars in front of me were going straight, I turned and finally went far on the side ten it slowed down and finally came to a stop. The tow truck cam brought it to the dealer. The next day Jim Keay Ford, Ottawa Ontario, said it was cause I went into a puddle that is what happens. I think they did something to my vehicle now, they want me to get a new vehicle, which I would lose money from this one. What do I do? They said to come into the dealer tomorrow to get the deal.

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    Reviewed Jan. 23, 2012

    I am now, for the second time, having to put a new transmission in my Ford Escape. Absolutely ridiculous. I can’t even believe it. Complete **. I think a class action lawsuit needs to be filed against Ford for all these transmission failures.

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    Reviewed Dec. 28, 2011

    My 2011 Escape, 4cy 2-wheel drive automatic bought Dec 2010 started vibrating in Sept 2011 (~15,000 miles) when stopped at a light or stop sign in gear at idle with my foot on the brake. I brought it to the dealer. They replaced an engine mount (so they say) but the vibration is still there. If I put the escape in neutral, the vibration gets acceptable. I understand there is going to be back pressure vibration but this is beyond what I would consider normal. The dealer says that it's a normal operating characteristic. It didn't vibrate when I bought it.

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    Price

    Reviewed Oct. 31, 2011

    Ford Escape 2005 Engine shutdown, PCM burned, 5 coils burned. The car has 49.048 miles and before at 10000 miles the transmission has to be replaced. I had to replace PCM 6 coils 6 spark plugs at a cost of $1279.72. Under de warranty eight years or 80000 miles extension by Ford. The dealer only credit the PCM.

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    Reviewed Oct. 31, 2011

    Bought a new Ford Escape in 2005, and here it is 2011 and 110,000 miles and I have transmission problems and will have to have my transmission rebuilt. This is my third Ford car with transmission issues. Ford won't do anything to help. They are saying they haven't gotten complaints on this. I had my car back to the dealer a few times when I first got it and they told me it is a learning engine and that is how it rides.

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    Customer ServiceCoverageReliability

    Reviewed Oct. 31, 2011

    I have a 2008 Ford Escape. The window regulator has broken twice on the driver's side, once on each of the back windows and now on the right passenger side. I called Ford to see if they would take responsibility for this defective part and pay for the repair this fifth time! They said since it is out of warranty, they will not cover any charges. I have to continue to pay for a defective part. I will never purchase a Ford again, and will tell everyone I know about the poor quality and customer service offered by Ford.

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    Reviewed Sept. 20, 2011

    I was going 45mph when I suddenly lost all power on 9/17/2011. When I was driving my car to the dealership to get fixed in 9/18/2011, the car suddenly stopped running. Luckily for me, both times, someone was not behind me. The dealership said that they do not know what was wrong and they could not fix it. They suggested buying a new throttle for $510. We'll see how long that lasts.

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    Sales & Marketing

    Reviewed Sept. 4, 2011

    I am very disgusted with my new 2011 Ford Escape! I saved for years to have a new car. I am over 60 and always had used cars. I bought it because it was to get 28 miles per gallon and is a flex fuel vehicle, which means that I should be able to use E-85 which in SD is much cheaper than regular. I have only used E-10 in it. The dealer is a friend and told me not to expect 28 MPG at first, it might take 1-2000 miles to break it in. After 5000 miles, I was still only getting 21 MPG.

    Now at 10,000+, I finally made it up to 23 MPG! That doesn't sounds like 28 to me! Also, you should know that I live in rural SD, 50 miles from the nearest stoplight! 99.9% of my driving is open road. I did take it back to the dealer to see what was wrong. They checked it thoroughly and found nothing, but said maybe it would be better at 20,000 miles and that I should put premium gas in it. That is not the point! I bought it to save money, not spend it all at the gas station. If the Escape won't get 28 MPG, then Ford surely shouldn't be advertising that it does! If I could afford it, I would trade it in for a car that would get the kind of mileage that I need.

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    Punctuality & Speed

    Reviewed Sept. 1, 2011

    My 2008 Ford Escape transmission failed after 75,000 miles. I was very disappointed due to the fact that I purchased it brand new in June of 2007 and paid every note on time. In early 2008, the car gas paddle broke and in 2009, the A/C failed. To make a long story short, I am building this truck for Ford and paying them to do it. All Ford would say is that my warranty expired at 60,000 miles and there are no recalls on this truck, which means to me that the truck is only good for 60,000 miles.

    Ford Services quoted me $4,000 to replace the transmission on my truck, knowing that every other vehicle they build transmissions have failed (they have transmission recalls). The reason why I purchased a new truck was to ensure myself as a single parent that I would not be on the side of the road with my children being able to get to work. Ford has left my family struggling--no ride to work, no way to school (my girls), and no food on the table. This is a major crush in my life. I will have to pond everything I have to raise the money for these repairs. I was up all night trying to figure out how my family will get from point A to B. I really don't know where to turn and I'm sure that they're going to want my August payment.

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    Reviewed May 24, 2011

    I am a wedding photographer and while traveling about 4.5 hours away from home to shoot a wedding, I had problems about two hours into my trip. I was on Interstate 20 just outside of Columbia, SC. I was in the left hand lane behind a semi truck, there was another semi truck in the right lane beside me and behind me I had a large van.

    I was going about 65-70 when suddenly, the car lost all power including the steering and all the warning lights blinked on. I somehow regained control of the car by shifting in neutral and restarting. I hate to think what would have happened had I not been able to react as fast as I did as the van behind me had to slam on his brakes to keep from hitting me. Once the semi truck was cleared of the right lane, I got over and turned on my flashers. Since I had it running, I was too scared to pull over on the side.

    I got to my nearest exit and pulled over. I turned off the vehicle and all the warning lights went off except the ABS and the check engine light. I restarted and drove about a mile to a mechanic. They could not see anything wrong but heard the misfire. The car was towed to Classic Ford in Columbia, SC. I had to rent a car to finish my trip as I couldn't let down a couple about to be married.

    I just got the estimate to the tune of over $2700. It's the PCM Module along with coil, spark plugs and a few other things. I am now debating about weather to fix it or not as all the reviews I have read it seems like people continue to have problems after it's fixed. It sounds like Ford really needs to figure out a way to fix this chronic problem before someone dies in an accident. The vehicle is a 2005 Ford Escape.

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    Reviewed May 19, 2011

    While traveling about 65-70mph on the highway, my battery light and ABS light on the panel illuminated, and then, I lost power. I continued to have power for the windows, fan, etc., but not anything (even a sound) when attempting to re-start the vehicle. After looking online, I see there have been issues in previous years with the Escape.

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    Reviewed March 29, 2011

    I bought a used 2005 Ford Escape in July 2008, had little problems at first, then in Dec 2010, the powertrain control module blew up. Since then, I've had nothing but big problems, as I speak, it is back in shop with another 2000.00 converter problem, which mechanic said that the front end has major issues like control arms, ball joints, wheel bearings and tie rod ends. In November 2010, I had stabilizer bushing bar links replaced. This is a never ending repair job. I will never buy Ford again!

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    Reviewed Feb. 8, 2011

    I bought a Ford Escape in the fall of 2009. The car soon thereafter began to shift hard, jerking noticeably in 1st and 2nd gear. I eventually found out that Ford transmissions have an ongoing problem. HB Ford eventually rebuilt my transmission or so they said, but they fought me about getting me a loaner car. I even had to go to corporate to finally get them to pay for a loaner car.

    Three days later, the car was jerking again and has done so ever since. I brought it back again at the beginning of February 2011. They told me they'd have the car for two hours to do a firmware download; instead, they had the car all day which cost me a day of work. They said that they couldn't reproduce the problem even though the car jerks badly several times a day for me. I lost a day of work which ticked off my boss. Then, their courtesy shuttle got lost, forcing me to walk two miles to pick up my car. And when I complained, they refused to work with me anymore.

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    Reviewed Jan. 26, 2011

    I bought a Ford Escape in November,2010. Within a few weeks, I noticed the car started to lurch when shifting in first and second gears. It got progressively worse. I brought it into the dealer, Huntington Beach Ford, and they said they would have to rebuild the transmission. I had to go all the way to Ford corporate to get a rental car paid for, while they rebuilt my transmission. Three days after the rebuild, the car started to lurch again. I waited, because it wasn't quite as bad as before and I wanted to make sure the dealership would be able to duplicate the problem. Finally, today Jan 25, 2011, I brought the car back in. They said they would have the car only two hours, that they were going to do a firmware download only, to see if that helped.

    Three hours later they had not called, and when I called them, they said they had not diagnosed the problem yet. I ended up having to call in to work to miss a day ($400 in wages) and they did not call me back until six hours after I had dropped the car off. I asked them to send their courtesy shuttle, which they said they did. An hour later I started walking three miles to the dealership. I was two blocks from the dealership when the driver of the shuttle called and asked where the heck I was. I walked into the dealership and was told they could find nothing wrong with my car.

    The Service Manager walked in and offered me his hand, which I refused to take and he walked off, refusing to discuss my car. I took my car and left, after telling them I was extremely dissatisfied and would never buy another Ford product. An hour later someone from the dealership called and said they'd taken off the price of the oil change from the bill they'd presented me at the dealership, and I told them to keep the oil change on the bill because it was the only honest thing they'd done. They refused to keep the oil change on the bill and I hung up.

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    Reviewed Dec. 31, 2010

    I own a 2002 Ford Escape XLT 4WD. I came home from work one night, parked my car, and went to bed. I was awoken about 6 hours later, to my car alarm going off. I headed down stairs to see what was going on, only to see my car engine caught on fire! After it was extinguished by me, and the fire department coming, I was told by several mechanics, that it was because of the engine wiring harness that connects with the ABS. After getting really no help from my insurance company, I found out about a recall on my Escape a year before I purchased it. I guess the Escape was inspected, and was issued "no service required", and now Ford is telling me, because it has been 3 years, it's not their problem! Why isn't anyone doing anything about this after reading all these problems Ford has been having? The car can not be driven now. It would cost around $1,500-$2,500, I am told. I can not afford to have it fixed.

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    Reviewed Dec. 23, 2010

    Brought 2009 Ford Escape back to Dealership, have defective passenger seat belt replaced. Repairs never fixed problem of seat belt arbitrarily locking and remaining locked. Only removing seat belt and allowing to retract all the way reset seat belt function.

    Took vehicle to non-dealer third-party and had seat belt replaced at my cost. The vehicle is still under factory warranty. Factory is aware of problem and fails to find a solution. Ford has refused any future liability in the matter because a third-party replaced the seat belt. I have not been able to recover the out of pocket expense.

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    Reviewed Dec. 1, 2010

    The 2009 Ford Escape that we own has been back to the dealer on (3) occasions because the seat belt locks and will not disengage without releasing the latch from the buckle and allowing the belt to fully retract. Then the belt needs to be re-buckled. The seat belt is defective. No other seat belts in the vehicle operate as the passenger seat belt does.

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    Reviewed Nov. 30, 2010

    I was driving over Brooklyn bridge at 40 mph. I got to bottom of the bridge and the car started stalling, and would only go 10-15 mph. I was trying to make it home but could not. I past by my husband's mechanic shop and before I could stop, the car jerked and started jerking, and sound of part loose was loud. My sister and I jumped out of the car. When I got back in, the car gave a loud boom sound and went dead. I had it check by my husband's mechanic and he informed me that parts in the transmission broke. I told him not to do anything else. The car, a 2005 Ford Escape, was driving smoothly with no indication that parts were about to break. The car only has 28,000 miles.

    I filed a report with Ford motor company and also with the NHTSA. I feel that I should not have to paid over $3,000 for repairs when the car is hardly driven and the transmission goes out with neither warning nor indication. The parts I feel might have been defected and as Ford always brag that they build their cars with durability. I feel that they are using cheap material even after people paid a decent amount of money for their cars.

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    Reviewed Nov. 29, 2010

    I recently brought my 2005 Ford Escape in for service at the dealer were it was purchased. My car had stalled out while getting on the highway at rush hour. I was able to get the car to the side of the road and it started back up thankfully because I had my two small children in the car. The car was running very rough and kept stalling out. The car was towed to a non-Ford garage for diagnosis only.

    At that point, I was informed that Ford had originally released the 2005 Escape (3.0 V6 only) with the wrong spark plugs. The wrong spark plugs interfere with the coils and in turn destroy the PCM. There were multiple TSB's issued regarding this problem. After hearing this, I brought the vehicle to the Ford dealership where it was purchased. They confirmed the diagnosis but stated that this was not covered under the New Vehicle Limited Warranty. I then had several conversations via email with Ford customer service (corporate level) who again informed me that this was not covered. My total repair bill (including towing) is approx $3,000. A search on the internet brought up many other people with this problem and Ford has not accepted responsibility for any of them. This issue is caused only by the fact that Ford released these vehicles with defective parts.

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    Reviewed Nov. 16, 2010

    I recently (only about a year ago) got my Ford Escape and loved it until I started experiencing various problems with this truck. I have done regular oil changes, brake changes, fluids etc. That's not the issue! I now am experiencing a rough ride every time I drive my car. When starting it reams up to about 3rpms and then backs down so low it dies while in park. Also if it doesn't die immediately it shifts up and down like it's jumping from about 0-1 rpms. Since this is my only way of transportation, I'm stuck driving it and trying to figure out the issue. The check engine light came on and I went and had code read. The list of issues started with vacuum leak-checked, idler control valve-replaced, mass airflow sensor-replaced, oxygen sensors (4)-2 replaced. I'm about $500 in on just parts not including cost of actual labor.

    The code is now off and car is still acting up worse than ever! Other replacements I've made: Ball joints-easy fix. If any idea or help out there please let me know.

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    Reviewed Nov. 8, 2010

    I purchased a 2002 Ford Escape brand new. The vehicle at 67,000 miles has a blown engine. It started to knock, so I took it in to my local dealership, where they informed that the short block was blown. I have also spoken with another mechanic that told me exactly what was wrong with it without even looking at it. He commented that this was a common problem with Escapes. I am a 55-year old grandmother and the only driver of this vehicle. I have contacted the Ford Care Center and they were not helpful. I spoke with one of their reps with no results, so, I requested to speak with a supervisor, I was told he was currently unavailable but he would get back to me. That was over a month ago. I still have not heard back from them.

    Had I known when I purchased the vechicle that it would only get 67,000 miles out of it, I would never have purchased one. I am looking at a $6,000 repair on a car that is only worth $6,500 after the repair is made.

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    Reviewed Oct. 28, 2010

    I bought my 2008 Ford Escape in 2007. Ever since I bought it, the engine made noises. Around 12,000 miles it was running really rough and I had problems driving it. The wheels were shaking and making sounds, the engine was knocking, and when we turned the vehicle made a loud cracking sound. I took it in to Sound Ford of Washington and they discovered that I bought the vehicle with a faulty transmission. They switched out the tranny and put a rebuilt tranny in it. However, they put a transmission in my vehicle with metal chips in it. My wheel bearings were out on every side, but they told me it was my tires for about 2 months.

    We had to pay Goodyear Tires $100.00 to take a telescope to listen, just to tell us that it was the bearings. When Ford finally fixed the problem, one of the mechanics slammed the bearings in and broke them. So we had to replace them again. We have had a total of 4 transmissions, 6 bearings, a shaft, and many other issues and parts.

    All the while I have a case with Ford Warranty and their solution was, "If Ford can keep fixing it, we will." I told them this car is not safe and I would like Ford to take this one back and give us another vehicle. I even wrote letters to the president of Ford, the executive and vice, but no response. I am in Washington, which is a lemon law state and Ford still didn't help.

    We switched dealers and took our vehicle to Bowen Scarf in Kent, Washington to fix from now on. 2009 was the last time we took our vehicle in, until now. Yesterday, 10/27/2010, we were driving to pick up our 10-year old son and the acceleration pedal stuck all the way to the floor and we almost had a horrific accident. When my husband finally got the pedal to release, we immediately drove to Bowan Scarf Ford to drop it off. The manager Brian told us he would put in another claim/case for the vehicle to Ford's customer service/warranty. He told us that he had never seen or heard of a Ford vehicle's pedal sticking all the way to the floor like Toyota vehicles did.

    I called Ford customer service this morning, 10/28/2010, at 10 am to tell them what happened and that we would like for Ford to help us and take the vehicle back and give us a safer vehicle. This car is only at 23k miles and it has severe problems with it. It is not safe. Ford customer service told me that they will reopen the last case and call me back in 2 days because there were previous notes in the file that if any more problems should arise, the case will be re-opened.

    However, I am very doubtful that they will help us since the last string of events took place and we’re still stuck with an unsafe vehicle. This has been going on since 2008 and we are exhausted. Bowan ** told me this morning that they got the pedal in and are fixing it. I do not want back in the vehicle. There has been too many major problems with that car and I am not about to risk my family's life just so Ford can say, "Maybe we should've done something.” It would cost less for Ford to change out vehicles than it would to pay out compensation for families who have had accidents in their vehicles.

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    Reviewed Oct. 27, 2010

    I have purchased a new 2009 Ford Escape back in July 2009. It has been a little over one year, and I have been dealing with problem with the car since my 3rd month after purchase. First, the engine was ticking so Ford had to replace the right cylinder head and done that twice-- yes, a head job on a brand new car with less than 5K miles.

    Now, at ~16k miles transmission problems, including hard engagement and leaking problem, the Ford dealer has worked on it 4 times and the transmission is still leaking. To add to that, the stabilizer bar on the front end of the car was making a snapping noise, where they had to replace and yet the noise returned after one month. I am very disappointed with Ford's poor quality of customer service, and equality of their product. And I wish there is a way to have Ford convinced to buy back their junk that they have sold me.

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    Reviewed Oct. 27, 2010

    The Hydraulic control unit went out in my 2006 Hybrid Escape. I can see things going wrong with the car as it has 101,000 miles on it. However, the replacement unit costs $4,500 plus 4 hours to install. That's almost $5,000 for a replacement part on a car that cost $28,000. I could buy an engine or a transmission with thousands of parts for less than that. I must say, the dealer has been sympathetic, but there is really not much he can do. I will never buy another Ford product again and I am a Ford guy. The pricing on this unit is absolutely criminal since I have no choice but to buy it from Ford. There is no alternative.

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    Reviewed Oct. 27, 2010

    I put in transmission my 2003 Ford Escape in Feb. 2008, cost with labor was $1,948.00 . In Feb. 2010, I put another transmission, costing $1,600 by the same transmission shop. In June 2010, transmission went out again but no cost. In Oct 2010, it will cost $1,500 to fix the frame and axle, control arms and wheel barrings, and I can't put car in drive unless I pop the cap to push the button to put car in gear. The Ford dealership that found all the issues stated this vehicle is a danger.

    Please someone needs to investigate the company Ford before someone is hurt with all the defects within the Ford Escape. They are putting people in a dangerous vehicle. Please someone hear me out there that care. I feel that I need to be compensated.

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    Reviewed Oct. 24, 2010

    Well, I own a 2001 Ford Escape xls 4dr v6 4x4. My transmission goes out. I got it rebuilt at 154,763 miles for $1100 at a little shop. 2 weeks later, it broke down again. They fixed the problem. They rebuilt it all over again. This went on for the whole 7 months of my warranty. Then finally, when it seems to have gotten better, it breaks again. Now I took it to another guy for $1900. He asked for the rebuilds. One week later, it broke down. Good for me, he gave a 1-year warranty. But now it’s trashed. The tranny is. So, he kept the Ford for 1 month trying. He bought another tranny and this one breaks down.

    I’m down to last 2 months of my warranty. Now I have no job to fix this tranny again. Ford says it’s not their problem that the tranny needed to be lubed more! On top of all that, the tranny leaks fluid and smokes like crazy. It worries me because can’t something like that ignite a fire with fluid leaking out, causing major smoke? I have looked at the complaint list on 2001 Ford Escape reviews and complaints. It’s all about the transmission going out. I need advice or some kind of legal help please.

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    Reviewed Sept. 17, 2010

    I purchased a Ford Escape less than 3 months ago and I have several problems with it. I took the car in about 4 times since I purchased the car to be checked out. Now it has been a few months that I am having problems and they are not trying to work with fixing the car. The last person I spoke to was Louie of Services, he is the manager.

    Now there is a clicking sound on the car that may not be safe for me and my family. I have children who rides with me in the car and I don’t know what to do.

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    Reviewed Aug. 14, 2010

    I have a brand new custom ordered 2009 Ford Escape. I noticed for quite some time that a white powdery substance would build up on the interior of the car. I am very meticulous about keeping my car clean so I would just clean it up. I began having respiratory problems, flu, pneumonia, tiredness, and feeling weak. I received a letter in the mail from Ford Motor Company stating about a recall to fix the air conditioner because of a white powdery substance that might cause slight illness. Here I have been out of work for nearly two months trying to get well.

    While at home during this time, I would often take long drives in my Escape, and lo and behold, this is what has been getting me sick the whole time. Well, after being in the shop 5 times now and being completely torn apart, the unit still produces a white powdery substance. I have now been diagnosed with asthma. (What and how did this all of a sudden happen?) Friday the 13th, I ended up in the hospital from illnesses and possible heart attack or anxiety attached due to this vehicle. Ford is now ignoring all responsibilities. Can someone please help me before this car kills me?

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    Reviewed Aug. 1, 2010

    I was driving a 2005 Ford Escape and last week I hit a deer driving 55mph. It was a really hard impact and my airbags never deployed but my airbag sensor light came on. The officer had to tow the vehicle because off my airbag sensor light was and is still on. I haven't heard if my vehicle is totaled or not, should find out this week. With my airbag not deploying I punched myself in the eye. I'm not sure if the airbag did deploy if it could be worse but it would be nice to know that if it is a life or death situation you are protected. If the sensor light is on and the airbag never deploys I would think the impact was hard enough to deploy the air bag. Defected air bag officer said.

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    Reviewed July 21, 2010

    Ford has had a recall about Ford Escape stalling unexpectedly. They said it was fixed once we bought the Escape 2 years ago. It has been doing it ever since we owned it. But she said it is a one-time fix and too bad for me. I have to pay to get it fixed. I think it is a reoccurring problem so they should fix it.

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    Reviewed June 23, 2010

    It's a 2002 Ford Escape engine failure. While I was driving, my engine started knocking and then stalled. My truck had 6, 000 Km. I called Ford and they told me that my vehicle warranty had expired. So I asked if it was normal ford a 64,000 km engine to fail. So finally they agreed to tow my truck to the nearest dealer. After inspection, they told me that my engine had overheated.

    They also mentioned that on a service bill from the previous owner. The engine had leaked oil and probably damaged the engine. I went to the dealer. Much to my surprise, the compression rings were in the oil pan and had no discoloration or a bluish color that would confirm their finding. While looking into the stated service bill, there was no mention of oil, just the mention of ''oil pan plug tightened and oil swiped''.

    After a 5 weeks argument, I got a agreement in which I assumed $1000 on the $7300 repair cost. I was fortunate that in Canada, we have the legal warranty that states that any goods has to last a normal lifetime according to the type of good in normal use. It cost me $1000 plus the motel and travel expense. This incident happened 250 km from home. The overall cost came near $2500.

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    Reviewed April 16, 2010

    Purchased a 2009 Ford Escape for my 80 year old mother and 84 year old father. Needed SUV for space for walker and wheel chair (while father was alive). My mother was driving up to see my sister in Mariposa, California from Hemet. About five miles out of town, the car started shaking, she called me is a semi-panic and asked me to come. I went and met her and drove the car to the local Ford dealership. The dealership (Gosch Ford, Hemet) called and told me the transmission was gone. I do need to mention that the dealership was trying to be as helpful as they could be (Joel). I had to secure my own rental car ($200.00) at my own expense.

    I received a call on the 14th and was told my car was ready. I went to pick up the car and met with Joel. He then sent me to the cashier, cashier sent me back to Joel, then back to cashier and she called for car and then sent me back to Joel. My foot was in a cast up to my knee, so going back and forth was a bit painful, in as much as there was quite a distance between both. I picked up the car and drove home. The next morning, I went to Starbucks to pic up some coffee before going to a commitment.

    On the way, the car started shaking again and the coffee spilled all over my clothes and the car, luckily the coffee was not too hot. I took the car home and called Ford. I called a tow truck to take the car back to Gosch Ford. Sitting here at home with no car. Can not afford to keep renting cars while the car is in the shop.

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    Reviewed March 31, 2010

    I have a 2001 Ford Escape. I was driving uphill with my 8-month-old daughter in the car going about 45 mph and my engine just shut off. When the vehicle shut off, I had no steering, no brakes, no odometer, nothing. No reason, no warning. This definitely should be recalled. How dangerous. Thank God I was in the right lane and was able to get it off the road.

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    Reviewed Jan. 31, 2010

    My 2005 Ford Escape gas pedal sticks when the weather is 50 below. I have to punch down hard in order for it to go and when it does it stops. I have to pull to the side and start it again. Am I the only one with this problem?

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    Reviewed Jan. 29, 2010

    I purchased a 2009 Escape late January 09. The SUV has had continual transmission-related problems and is currently in the shop with an estimated release from repairs of 3 weeks. Adding up the total days, they vastly approach the NM Lemon Laws. I am paying for a vehicle that I am not able to drive.

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    Reviewed Nov. 17, 2009

    I purchased a Ford Escape 2008 this summer with tan fabric interior. I have had the fabric cleaned several times. It terrible. Water stains the seats. You can not spot clean it as - the water leaves a ring. I have researced it online and there are hundereds of people with the same problem. Frod acknowledges that there is a defect with the fabric, but has yet to correct the problem. I am not sure how they can charge 20,000+ for a vehicle and you can not even keep it looking nicely. I am meticulous about keepng it clean... to no avail. This should be addressed. Some folks have talked about a class action suit on the ford-forums.com website, but I have yet to see one filed.
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    Reviewed Nov. 4, 2009

    I have a 2005 Ford Escape. I am having serious problems with it. It has lost all power driving on the freeway. It has foul smelling exhaust,engine is mis-firing around 50 mph, & rough idle. We have taken it to be repaired 3 times. We have replaced the spark plugs, coil, fuel filter, & the fuel line has been flushed. I called Ford to file a complaint & they were no help. We still owe on this car & feel that it is very unsafe to drive. Please help.
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    Reviewed Oct. 29, 2009

    March 5, 2009 at 11:30 p.m. we were awaken with our home on fire. We barely escaped with our lives. During the confusion we left our 2 year old in the house, but I went back and got her. It was later determined that the fire started in the garage. Investigators from Ford and my insurance company stated it was from the cruise control switch in my 2000 Ford Expedition. For some reason no one notified me that my vehicle could auto ignite and destroy my home and almost kill me and my family.
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    Reviewed Oct. 18, 2009

    My 2003 Ford Escape SUV has had paint peeling and flaking off even when it was under warranty and has gotten to the point to where it is rusting.
    I have tried to resolve this issue with Ford Motor Company even under warranty and have gotten no where with them. Out on the internet if you was to type in Ford Escape paint defects in a search engine it will show many people with the same problem with many different years but mostly the year 2003. I do not have the money in these hard times to fix this problem mostly since it is due to a manufacting defect.
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    Reviewed Oct. 15, 2009

    Well on Friday morning October 9th, 2009, my girlfriend was going to work at 7:30am in the morning like usual. When a driver of a truck hydro-planed on the highway sending him into the cement median, his truck came back into the middle lane causing my girlfriend to hit him at around 60 mph. She slammed on the brakes and was hit from behind by another automobile. With either collisions the side or driver airbags did not deploy. She had her seatbelt on but she now is getting dizzy and blacking out. She was then rushed to the hospital. After the insurance from the guilty party assessed the damage to our 2008 Ford Escape, they said it is a total loss and is going to be totalled out. Why did this supposedly safe SUV's airbags not deploy? We bought this auto because I have 3 daughters and wanted a safe auto for them to travel in.

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    Reviewed Oct. 4, 2009

    We have had our'e 2002 Ford Escape in this dealership for a recall notice approximately 2 years ago for the accelerator cable and lift gate problems. They took care of it. Being a licensed auto technichian i had known about another recall causing the ford escape to catch on fire. This dealership had ran the vin for this certain recall and said it was clear with no problems. So two years went by and the ABS light comes on! On October third at about 3 P.M the ABS module catches on fire. Thankfully i was trained how to handle this situation. I ran into a near by business and asked for the fire extinguisher. I used all that was in the extinguisher. Because the battery cables were still in place the short causing the fire had still existed and had the business call 911. The fire department had cut the battery cables and assured me the fire was out. On top of this our'e insurance company would not send roadside service saying that fire was not covered on our'e policy. Four hours later after we get the car towed home we find out the policy does cover car fires. The excuse they had given me was there was nobody on duty to otherize and in there words they weren't sure what decision to make.They told us we had to wait untill Monday.
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    Reviewed June 26, 2007

    The airbag light came on in my 2002 Ford Escape and it cost $550 to repair the connector harness... seems like others have had similar experience, and that there should be a recall on this item.

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    Reviewed April 20, 2004

    I was in an auto accident in a Ford 2001 Escape on April 1, 2004. I was traveling at a speed of around 40 mph and skidded over 40 feet before striking a car who turned in front of me. The front of my car struck the passenger front of the other vehicle. My airbags did not deploy. I suffered neck and back strain as well as a pulmonary contusion. My vehicle has been determined to be a total loss. Why have airbags if they will not deploy when you hit so hard that your vehicle is totaled? I asked Ford to send someone to look at the car on April 19th. They said to send them pictures. If the bags don't work, then refund my money.

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    Reviewed Aug. 13, 2003

    I was driving on I-77N before the Ghent exit. My 2002 Ford Escape engine began to knock. I pulled off at the exit and had the vehicle towed to Ramey Ford. They told me it needed a new engine. The vehicle had only 47,502 miles on it. I opened a case with Ford. It was reviewed and rejected. This little incident has cost the following: Engine $4388, Rental $175, Towing $75, Extra gas around $50.

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    Reviewed Aug. 4, 2003

    As I was doing 40 mph down an incline my engine shut off and I lost power steering and brakes. If a car was in front of me there would have been a very ugly accident. This problem has been reported numerous times by other Ford Escape owners. I wound up on someone's lawn because of losing control of the vehicle. What does it take to have a recall on this before people start dying?

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    Reviewed April 9, 2003

    Purchased a 2001 Ford Escape in Febuary of 2001. Since I have owned the car the engine has been replaced. Since then I have an extended warranty that covers the power train offered free of charge in exchange for my suffering.

    After experiencing some strange noise coming from under my brake pedal I have taken it in to the dealer to have it checked out, with this as my response: "We can hear the noise/whistling sound but we don't know what is causing it, therefore we cannot fix it" ... "of course it continues you never fixed it."

    I paid $220 for my 33k maintenance just a week before and asked them to look into the problem only to be told the same thing: "Pads are good, not sure what the sound is and it's safe for the road don't worry about it." When I took my car back into the dealer to have the brakes checked once and for all, while at the dealer my key is not working, seems the "theft" mode is on. Turn off the alarm and try again ... nope. Service attendant pops the hood, attaches a battery charger, set off the panic on the remote and then turn it off and yes it works. Then he turns it off, never to get it started again -- the ignition is completely locked and the key won't even turn.

    They push the car into the garage and call me 6 hours later to tell me I need a new dash and cluster for no less than $600 and $70 to reprogram the keys. After my initial shock, I am told that they still don't know what is causing the brake problem and that even if I reprogram the keys there is no warranty this will fix any of the other issues, also that they won't be able to warranty the work!

    I am well aware of the normal wear and tear of a car but they should not have all the issues mine has had. I am fed up and can no longer afford this mentally or financially.

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    Reviewed Feb. 17, 2003

    In November of 2001 I purchased a 2001 Ford Escape. At the time of the purchase the vehicle already had 1300 miles. In December of 2001 the vehicle was returned to the dealer for an inspection due to a chemical odor. Whenever the engine was started a chemical odor consumed the vehicle. When the car was taken to the dealer the mechanics could not find a specific problem. However, the mechanic agreed to smelling the odor as well. To this day the car continues to create the same smell when ever the engine is turned on.

    Oftentimes the car cranks over and the engine does not start. On 1/13/03 the car would not start. After being serviced at the dealership the auto mechanic ruled the problem as being the result of a bad battery. Which is rather unusual considering the car is only 2 years old. The mechanic replaced the old battery and installed a new battery.

    A month later the engine light illuminated therefore indicating the engine needed to be serviced. The car was returned and the service tech had mentioned that there was a malfunction with the sensors. Currently a problem still exists when attempting to start the engine. The car cranks over but does not start until the gas pedal is pressed several times.

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    Reviewed Feb. 9, 2003

    After reading the Ford air bag horror stories on this page, I feel a bit silly writing, but want to voice my concern. I have a 2002 Ford Escape that has already presented with several problems. Most recently, the keyless entry/alarm system are not working properly, and Ford has worked on my car for a total of 8+ days (overall), with no results (aside from mauling the electrical system).

    The scariest problem I am experiencing is a problem with the air bag light. It continually flashes or remains lit, and the service department at the dealer says "Oh those sensors are sensitive...could be the snow or the salt on the road..." The majority of my past cars had air bags, and not once have I ever experienced the air bag warning light going off. After reading the other posts on this page, about Ford air bags, I am becoming uncomfortable about my situation.

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    Reviewed Sept. 15, 2002

    I bought a brand-new Ford Escape 2001. On August 16, 2002 the vehicle broke down on the Cross Island Pkwy coming from Long Island. The vehicle shut down on the highway while driving at about 50 mph, almost getting into a accident with my 6 year old son in the vehicle.

    The vehicle ever since has been out of commission for almost 30 days. I spoke with the dealer and said I don't want that vehicle anymore, I am so fearful of that vehicle that I could never drive it again. I don't want to put my life and my family's lives in danger because this brand-new vehicle shuts off on me while driving it.

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    Reviewed Aug. 28, 2002

    Purchased Ford 2002 Escape from Rockwall Ford, Rockwall, Texas on January 5, 2002. On July 15, 2002, took vehicle to Rockwall Ford with complaint that vehicle died while driving. Rockwall Ford ran diagnostics and informed me nothing was wrong with the vehicle. On August 9, 2002 took vehicle to Rockwall Ford with complaint that vehicle died while driving. Ford informed me there was a Technical Service Bulletin (TSB) on the Escape and that hitting a bump in the road could cause engine to shut off (this is on my invoice).

    Also informed me that key ring should not weigh over 9 ounces. My key ring weights 3 ounces. I talked with Kevin Renner this date and he informed me that Ford had placed "flight recorders" in some Escapes to obtain data. I asked if he would keep me informed as to status on Escapes with Ford. On August 14, 2002 sent certified letter to Ford Customer Relations in Michigan requesting vehicle be replaced.

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    Ford Escape Company Information

    Company Name:
    Ford Escape
    Website:
    www.ford.com