Ford Explorer Reviews

Got into a wreck today while driving a Ford Explorer.. The other driver turned left as I was going straight through a green light colliding with me, causing my vehicle to drive off the bridge at the intersection. When the other passenger and myself collided the airbags deployed quickly. As my head violently slammed against the side, the airbag was soft like an adequate pillow lightly bouncing my head and preventing any serious head injuries I could have sustained. As my vehicle drove off the bridge down 10-12 feet the car flipped upside down and landed on the roof, it flattened out the top but the rest of roof's structure remained strong leaving me unharmed.

I will never be buying another Ford vehicle. I have a well-maintained 2017 Ford Explorer Sport. In June of 2024, we had to complete $5000 in repairs by a dealership due to a failed water pump and turbo. Labor cost was extensive due to the orientation of the explorer sport. 8 months later, I have a bad torque converter, a known issue among 2017 models, however, my VIN does not fall under the recall. This is costing another $2000 in repairs. Why would anyone buy a Ford anymore? I will be telling everyone I know not to buy a Ford and post on any platform or review site, such as MHTSA AND BBB to help others avoid falling victim to Ford Motor Company. I called customer service and I was told there was nothing they could do to assist me. I have all receipts and documents from the dealership performing the repairs. This has been absolutely ridiculous.

The 2023 Ford Explorer that I have has nothing but electronics issues. The APIM issues have been going on since around 2015 with the Explorer platform and other Ford products. Rather than fixing it, they just send them out the door and say, "We recall it later and we’ll see who complains." I’m on my fourth or fifth visit to the dealership, including replacing the module and several updates in a recall, and it still doesn’t work right. When it crashes or fails, you lose the entertainment center. You lose the climate control. You pretty much lose the whole dash.

I have a 2016 Ford Explorer, I bought it brand new and have been the only owner. I keep it well maintained. 10 days ago the transmission went out. I only have 110k miles, how is this possible??? I drive the speed limit, I don’t abuse my vehicle in any way shape or form. So far the estimates to get it fixed it approx 6,000.00. I don’t have this amount of money. So now I have a beautiful piece of metal and fiberglass just sitting my driveway while I have to pay for rides to work. That is ridiculous!!!!

Never again will I buy a Ford. I have a ford 2016 Explorer. A water pump and timing belt cost $5022.00 at Thousand Oaks Ford after only 100k miles. The value of my car is $11,000 in excellent condition. You do the math! Ludicrous! There is a class action lawsuit against them, and they turned a blind eye because they put the pump in such a stupid place, even their mechanics have to spend 10 hours to get to it and they don't have the manpower to support their screwup. Nobody is dying from it so they can ignore it and stick it to their customers. Well, never again! Horrible company! To make matters worse, their quote is below as well as a local mechanic that is doing it for $2000 less. Ford is just despicable!

My wife bought a 2017 Ford Explorer 2.3 used in 2019. There was a customer satisfactory program (20N07) in October 2020 for a torque converter issue. My family was moving between residence at the time and never received a recall. Took it to a dealer in December 2021 and they didn't say anything about. Now as January 2024 I have to have a transmission rebuilt due to a Ford error. I don't understand how a Ford mistake can fall on the customer. I've called Ford 3 times and they just tell me good luck. I will never buy another Ford. Very disappointed in fact that can't just make it right. It's not like I'm asking for a new car or normal wear and tear. This is an issue Ford knew about and still won't fix.

In August 2023 we purchased a used Ford Explorer from an individual. There ended up being an issue with the antilock break system. We immediately took the vehicle to Ford for repair only to learn that the part needed was on back order with approximately 500 people waiting for the exact part. Ford Motor Company customer relations was contacted in December 2023 due to the delay in getting the vehicle repaired. Ford Motor Company customer service agents explained they were escalating the issue (we later found out this was just empty words to try and pacify & delay any further action we were considering).

2020 Ford Explorer is a very unreliable vehicle. Has been in service over 10 times. Two ongoing issues. Back up camera turning blue. Three software updates tried. No improvements. Now on waiting list for a new camera. No date provided. Issues with phone and navigation. Update attempted made matters worse; dark grey screen, no radio, no navigation, no hands free phone. Installed new module. Not repaired. Tried another update per ford. No results. This Explorer is the most unreliable vehicle I have ever owned. Do not buy, repeat do not buy.

I purchased a new off the lot 2017 Ford Explorer in March of 2017. It was my first Ford in years, referring to myself as a GM girl. I had only operator input errors the first few months, and the cheap Hankook tires had to be replaced at 23 K. Other than that I only had regular maintenance done. Oil, filters, rotations, the usual stuff. I drove my Explorer until 148 K and traded it off but it will go down in my books as the best car I ever owned.

I have a Ford Explorer Sport that has only 35K miles and I've had the sensors in my transmission go out twice; once at 12K miles and another time at 24K miles. When it goes out the vehicle just stops and lucky I was not on a freeway. Now at 35K miles there is something loose in my steering. I've tried to schedule appointments at 3 local Ford dealerships to get it in since it's still under extended warranty. All of them told me it would be a week to 2 weeks before they can look at it and I would have to leave it out there on their parking lot until they have time to look at it. As soon as I get this corrected I will trade this in and never buy another Ford as service in my area is very bad.