Ford Explorer
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Ford Explorer

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Last updated: Oct. 25, 2017

164 Ford Explorer Consumer Reviews and Complaints

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Verified Reviewer
Original review: Oct. 25, 2017

I have a new 2017 Ford Explorer Platinum purchased in Sept 2017. I love everything about the car thus far except the gas mileage. I expect MPG to be a little worse than the MPG presented on the Sales Sticker, however this is ridiculous. After 2k miles I am getting 10 MPG in town and 17 on the highway driving the speed limit and trying my best not to kick in the turbos on the EcoBoost 6 engine. I spoke to our Ford dealer and they suggested we coast more. Seriously they said that.

Verified Reviewer
Original review: Oct. 23, 2017

I have read articles posted on several sites in reference to the Ford throttle body issues. I have a 2013 Ford Explorer. The vehicle would start fine only to stop in the middle of the commute. This was quite dangerous. I only took my Explorer to the same dealership for maintenance to avoid issues with workmanship. Over the weekend I had to replace the failed part at my expense of $600.00. I called Ford only to be told that the recall was vehicle specific, however, I find it interesting that the exact part failed on my vehicle as well. I have attempted to communicate with Ford only to be told they will document the issue online, but will not offer any assistance, cover the part, or expense. I was hoping you could point me in the right direction to file a complaint with Ford motor company. Thanks.

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Verified Reviewer
Original review: Oct. 15, 2017

2016 Ford Explorer XLT was great until I hit 17,680 miles. Transmission went into "limp mode" and would not accelerate. Engine/Wrench light appeared on the dash and I basically crawled to the dealership. Very scary when stopped, put the pedal to floor and would barely move. After a few days at the dealership, they said it appeared to be the clutch and they replaced it. Got it back and two days later, it did it again. Drove back to dealership and they had it for a day, but couldn't get it to do it, so I got it back.

Two days later, it happened once again. Dealership said if it happened again, drive it right to the dealership and don't turn it off. A tech went for a ride with me and was able to see what was happening. When we're driving back, lights on dash went off and the car drove fine. The tech said not to worry, they'd be able to get a code even though the lights on the dash went off. So I'm on my 3rd rental and waiting to hear what will be done. Luckily I leased my Explorer and everything is covered under warranty. My advice is stay far away from any Ford product with this transmission! It's dangerous and completely unreliable.

Updated on 10/20/2017: So it appears that a bolt in the clutch area was sheared and they will be ordering the part. After almost two weeks without my 2016 Ford Explorer Powertrain, I received a call from the service dept. at the Ford Dealer informing me that they had now ordered the part twice from Ford, but Ford has no idea where the part is??? The service rep said that they had to take my Explorer off the lift to free up space and was at a loss for words as to why Ford had no idea where the part was and was very apologetic. He stated as soon as the part arrived, they would get the Explorer back on the lift and fix it.

A day went by and he called back and said as luck would have it the part arrived and they had installed it, however they wanted to keep my Explorer for another day or so, to make sure it was ok. So I'm now waiting for a call to pick it up and crossing my fingers this is the end of it. If not, I guess I'll be contacting an attorney to see what my option are to break the lease and get my money back, very frustrating and have lost all confidence in Ford.

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Verified Reviewer Verified Buyer
Original review: Sept. 29, 2017

Noise at 45 to 53 mph - Bought 2016 Explorer (limited) used with 16,000 miles. Went in for servicing and told them about noise. They did not hear it so I said I would bring it back my next day off. They heard noise and said they would need car a few days. The noise is between a whine and hum. Kindly gave me a rental at their expense, but had car almost 2 weeks. Got car back last night with new transmission and think it still has noise. Always had Mercury Mountaineer so wanted to stick with Ford. Scared!!! Not sure if I should keep car. I cannot fault dealership because at least I had transportation.

Verified Reviewer
Original review: Sept. 28, 2017

2015 Ford Explorer XLT - I have barely had this vehicle for 2 years - I bought it brand new. The driver and passenger from panels are buckling and seem to have warped. It looks terrible. The dealership service department told me that because I have 50K miles on the vehicle it is not covered by the warranty. Sad because between my husband and I - we have bought over 9 Fords from Covert Ford Austin Texas within the past 14 years. I will not buy another Ford and will definitely not buy from Covert again.

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Verified Reviewer Verified Buyer
Original review: Sept. 16, 2017

Bought a certify used 2013 Ford Explorer (3 years old when I bought it 2016). 1st month water leaked so bad that water was coming from the front interior ceiling cover and all the side of the windows and the back third row right passenger seatbelt was soak and wet. Ford fix it of course, but still has little like which they can't seem to figure out where it is leaking from (Only happen in heavy rain now). I know that their vehicle is over 100K miles, but a vehicle under 5 years old is now rattling and just replaced water pump and flush the system to get rid of possible water leak in (15Sept2017) at the dealer (cost: $710 everything).

Rattling is still there. I can hear it when turn on and worse when driving. Also, vehicle jerk some time when switching gear. Should I be worry about that? I don't know. Also, suspension is sounding like it's already wearing off. What does a certified used car mean anyway? I trust that it’s been fix to standard and back to shape before selling it to a new customer, right? At least that's what I think a certified used car mean. All, I know is my old 2001 Acura MDX lasted longer than the 2013 Explorer before it started giving me problem and I bought it after it has already been over 5 years old. So far my first domestic vehicle experience is pushing me to reconsider the import vehicle again. I am somewhat satisfied and more dissatisfied with my 2013 Ford Explorer.

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Verified Reviewer
Original review: Sept. 12, 2017

Extremely dissatisfied with last experience with my 2015 Ford Explorer service at Norris Ford in Maryland. Took vehicle in for ac not working and the passenger side door warped at the top by the window... Ac was replaced but was told by the service advisor that the door was not covered and that it happens a lot from the sun. It would cost close to $500 to replace. I’m sorry but if this happens often then Ford should stand by their product and fix it. This will be my only Ford owning if this is how a company stands behind their vehicles... The photo is from 2 days ago and now it’s one large bubble (hump).

Verified Reviewer
Original review: Aug. 31, 2017

I was looking for a used SUV in 2002 and a friend car salesman recommended a 1998 Ford Explorer that he found on a lot in southern Tennessee. He had made a good deal with the owner of the lot in my behalf. The mileage was in the 30's. My wife and I went to the lot and test drove it for a couple of hours. As I drove, the front end didn't feel right. So, I took it back and we discussed the problem and they inspected it and found that it needed the front suspension replaced. They replaced the whole front end and I purchased it.

Over the coming years and another 100,000 miles, I replaced the same front end suspension for the fifth time, along with other items, such as water pump, radiator, alternator, etc. Then the paint started coming off. I finally wised up a little and gave it away. I know that I spent enough on it to have purchased a new one. I have purchased several cars and trucks in my 70 years and that was the worse one ever. I would never buy another Explorer. Thanks to the friend that introduced me to such a piece of junk. Thank you for letting me vent. I don't know about any of the newer models and if the problem has been solved. I hope that this helps someone else to make up their mind, before buying.

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Verified Reviewer
Original review: Aug. 17, 2017

Over past 2 months Explorer has been experiencing wind noise when driven at highway speeds. On most recent trip passenger side windshield molding came out of track and began slapping windshield. Called Ford sales manager that sold us car, personal friend. Said he had never heard of that and to check NH Transportation safety for recall. None found. Called 2 different auto glass places including Safelite. Was told by both windshield had to be replaced. Contacted insurance company. Made appt for Safelite. Tech arrives looks at me like I am crazy when I said the windshield had to be replaced. After a few ** words he finally explained that it was only an issue with the molding. Kid was super nice, but not good at explaining anything. Still cost more than my deductible for a rubber moulding and piece of plastic. Ford got to me good on this one.

Verified Reviewer
Original review: Aug. 15, 2017

I bought a used Certified 2015 Explorer XLT with 15k on April 2016. In November of 2016, I've noticed some corrosion build up on hood edges. Went to the local dealer and they took some photos to get approval from FORD. Ford approved to repair the corrosion and NOT to replace it. The service advisor stated that there is a TSB for a repair, so they have to that first. Well, they repaired on December of 2016. Seven months later, the corrosion came back on the hood again. Again, went to the dealer and they took photos and submitted to Ford. Received message from the dealer today saying that Ford only approved to repair on the hood again. I asked the service advisor why would they not replace the hood, because the corrosion is going to keep on coming back? Dealer stated that FORD would not approve to replace the hood. Is this true? To me, it does not make sense. No matter what, the corrosion is going to keep on coming back.

Verified Reviewer
Original review: Aug. 11, 2017

3 yrs old, 70,000 km and has been back for A pillar trim loose, failed hatch strut (hatch lower and become a hazard), rear heat control failure, new driver leather seat skin all warranty items if push dealer enough. Now the door panel is detaching at the top and not covered by warranty (many others have same issue however dealer says it's normally the armrest splitting open). I have a 2000 Toyota and a 2005 Vibe (Toyota) and both have had less issues than this Ford steaming three coil pile of **. Buy Japanese the Big Three are returning to their old standards.

Verified Reviewer
Original review: Aug. 1, 2017

2014 Explorer at 35,000 miles, had the following repairs: new battery, lower ball joints, struts and strut mounts, and new sway bar. Then, driving on an Interstate, the narrow molding (driver side) on the windshield alongside the door, flew off (the Same thing happened to my neighbor's Explorer). Ford dealership - Barker Ford - wants over $400.00 to replace the molding. BTW, the molding just snaps in, no expensive body work required. RIP OFF! We're looking to trade in the Explorer and get another brand, probably a Honda.

Verified Reviewer
Original review: July 12, 2017

I bought my 2014 Explorer Sport CPO and it has multiple issues. We have taken it in the have the airbag light serviced, it keeps turning on for no reason. It's been "fixed" once but the light is back on. While driving in cold weather down a windy canyon we lost power steering and the lights/radio all blinked off/on 3 separate times. We were told the battery was bad causing a short that caused the issues. It was very scary!

Finally, I just noticed the paint on the front doors and back liftgate have little rust spots coming through. I was actually told by the dealer that this must be from water. It being wiped off the car?!? Cars can stay wet and should not rust with paint that is intact! I will be fighting tooth and nail on this Friday when I take it AGAIN for the airbag light. It is absurd! I like the car but it has been a shop car in the 1 1/2 yrs we have owned it.

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Verified Reviewer
Original review: July 5, 2017

I bought a 2013 Explorer and the paint is bubbling on hood edge. Ford dealer says out of warranty and it is not their problem. Please tell me how they can get away with this, having so many complaints. Seems to be 2013 only. This to me is DEFECT.

Verified Reviewer
Original review: June 30, 2017

I have had nothing but issues since I purchased 2013 Explorer. The dealership is untimely and rude. Ford Motor Company does not care what happens to their business or stand behind the vehicles. I had bad tires from day 1. I've had 4 sensors go out. Tire light come on daily. Had to replace tires 2 times in less then 4 yrs before warranty was out. Replace battery. There was a recall on the fuel something. Power steering went out. Ridiculous. Of course most of this happened as soon as warranty ran out. They are not willing to help in any way.

There was a recall on power steering 4 mos. before mine was manufactured. They are rude and can't even get the car in to be looked at for a month. They don't offer a loaner while they work on it. Just ridiculous. I have fam that works and some retired from there in Detroit. I'm so disappointed we have bought 3 Ford from Marshal Mize and they treat you like crap. Guess what I will not go there again. Not buy another ford!!??

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Verified Reviewer
Original review: June 22, 2017

2016 Ford Explorer Sport - Purchased February 2016. A LOT of repairs on such an expensive and new car. As of June 2017 33,000 miles. Front dash panel replacement. Right window/mirror seal. Four rear A/C vents replaced. A/C compressor clutch replaced. Entire PTU replaced (cracked). Rear left brake/park brake replacement (worn out pad and rotors). Left power mirror replaced. Right power mirror replaced. Complained about front knocking noise - NOT DIAGNOSED YET (June 20th).

Verified Reviewer
Original review: June 15, 2017

I bought my Explorer (Sport) in December 2016 with 11 miles on it. Two months later I started to hear grinding noise when I pressed on a gas to have more speed. I called the dealer they took my car in and they said that this was the heat shield. Then I waited a month on a part and finally they took on and "fixed" it all in ONE day. When I got my car back it ran worse than before with more noises and it was much louder. First thing was then I was starting the car there was a puff noise, the grinding noise was still there and it seemed that my exhaust was much louder. I took the car back to the dealer and almost a month later I still don't have my car and I was told that my transmission is being rebuild.

Now, the people in Bob Rohrman dealership have the worst customer service I have ever experienced. Since they have my car (for almost a month). I called 5 times to get an update and I only talked to the manager once. The reception girl was taking my messages and assured me that someone would call me back, but that was not happening. Sometimes when I called there were no, none, zilch managers on duty, and no one was answering phone calls in the service department. I called the Ford customer service and now I have 2 claims and still no answers on what is going on. I do not recommend this dealership to anyone and I would never buy Ford again.

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Verified Reviewer
Original review: May 24, 2017

Bought a 2013 Ford Explorer new in 2012. Worst automobile we have ever owned. Started off with a piece of the truck flying off of the body. That was the first week. Dealer fixed. Next some kind of seal issue caused the floor to be soaked after every rain. That was first 6 months. Dealer fixed but never able to fully get rid of smell. Next was 18 months later. Rear brakes and rotors...that was 500 miles from home on family vacation. Called the local Ford dealer...wear and tear item no warranty help. Next was front brakes and rotors. Next was shocks. I have extended warranty but all items are wear and tear. Truck has never towed anything and never been off road and has yet to hit 50k miles.

My only salvation and main reason for writing this is that today while sitting in the repair shop I was able to talk another person out of buying a Ford. She actually had a deposit down on an Escape and I talked her out of it. This is the 9th person in 3 years that I have convinced. If we keep it up Ford will eventually lose market share and will start building better cars and or start treating customers like they want them back...the way that Honda Toyota and Mazda do.

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Original review: May 9, 2017

I was in an accident and was hurt and airbags not deploy. I need surgery on both shoulders and have neck problems. Have seen many others who have had same problem. I would never advise anyone to buy from Ford. Do not stand behind their products. Have seen ex employees write how they try to cover their mistakes. I will never buy another ford. First one and last.

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Verified Reviewer
Original review: April 29, 2017

I bought a 2012 Ford Explorer brand new. After two years of owning it the stitching on the armrest of the driver side door is coming undone. Threes of owning it the check engine light comes on for a day or two and then disappears. Also when I put fuel in my car after I'm down pumping the car won't turnover right away. It takes like two to three tries to get it started. Now I'm dealing with leaks in the AC system which will cost me at least $500 to fix it. The paint is coming off as well. This car is only 5 years old. I will never buy a Ford again.

Verified Buyer
Original review: April 17, 2017

My husband and I bought our 2015 Explorer in March 2015. From the beginning I wasn't so happy with it because of the miles per gallon we were getting. After about a year with the vehicle, the transmission started to give us problems. In the morning, when it was time for me to go to work, it would not shift into reverse when I would need to back up from my driveway.

We have taken it to get checked and the dealership claimed there was nothing wrong with it. But we are having problems with the transmission shifting into reverse in the mornings almost on a daily basis. Should I call customer service? Or any other advised as how to get this car fixed. It's only 2 years old and since we bought it, the brakes have been squeaking every time I press them. The battery has died and a there is a smell coming from the vents when I turn on the air. It's a horrible urine like smell. The dealership changed the cabin filter, but the smell is still there. My vehicle is under warranty but the dealership is just giving us the run around. Any advice as to what to do?

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Verified Reviewer
Original review: April 12, 2017

My 2000 Ford Explorer doors do not open. The only way to get into or out of my truck is to not let the driver's door shut all the way. I must keep the door open. All actuators have broke. It would cost over $886.00 to fix them. This should be recalled. The other years were recalled but not 2000.

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Verified Reviewer Verified Buyer
Original review: March 29, 2017

Paint on 2014 Ford Explorer bubbling in front near grill. I called Ford and told rep about the bubbling after I had read that others were having same problem. We bought ours used. Love the car except the paint. I would think that Ford would make it right... Especially since it is faulty paint. Sadly they claimed not under warranty. They did faulty work and should be honorable to their reputation.

Original review: March 20, 2017

2001 Ford Explorer timing chain out 94000 mi, had to rebuild over 3000.00. 2003 F150 King Ranch all paint coming off, dash looks bad, same truck, 4 wheel drive would not work CAUSE a plastic yoke in diff. 850.00. I AND MY FAMILY have been Ford people. I bought both vel. new. They have been down more than running. No more. If you can't make Fords in USA I won't buy another. Ford stand behind your cars or your comp. will go down like a snowflake on a hot summer day.

Verified Reviewer
Original review: March 19, 2017

I have had my 2016 Ford Explorer for just over 1 year. Bought it brand new. Almost $40k. At 16k miles the transmission went out. It has a horrific wind noise at highway speeds right front. Now I smell antifreeze when it is idling and it also has a noise that sounds like a bad vacuum. Back into the shop AGAIN. Worst vehicle ever. I have always babied my cars. Well maintained and mostly highway driving.. Very frustrating to say the least.

Verified Reviewer
Original review: March 13, 2017

I bought Ford Explorer 2012 brand new in Oct 2011. I had several problems with throttle body. Dealer couldn't find problem. Truck gave out 4 times in middle of road. Later we did some research and found problem ourself. Then power steering went out. Then we took it for a bad smell. Still dealer couldn't find problem. Then catalytic converter went out... Remind you all this started at 11,000 miles to forward. Then after fixing car 3 weeks later the motor was done, truck gave out and was towed to dealer. They told us motor was done. Truck had just had oil change on time every time at dealer. All maintenance was done at dealer. We have over 70 receipts from dealer for oil change, brakes, maintenance, tires etc... Truck has 50,069 miles.

Original review: March 3, 2017

I have a 2013 Ford Explorer with just over 24,000 miles on it. It has been a great vehicle up until a couple of months ago. I began to smell a moldy/mildewy smell in the vehicle that got worse with every day. Took it to the dealership where I purchased the vehicle and they discovered a crack in the seam near the back hatch. Rain leaked in through the crack and gathered in the spare tire wheel well creating the musty mold smell. The dealership said that Ford would not pay for the repair even though I had paid for an extended warranty.

I complained and they did a butler cleaning on the vehicle. The chemicals they used were strong, but just masked the smell. The moldy smell returned within 3 days. I called the Ford Customer Relationship line and they opened a case for me. I returned the vehicle to the dealership as I am unable to drive it because the smell literally makes me sick. They said that Ford STILL refuses to pay for the necessary repair of replacing all of the carpet in the vehicle. They offered me a 10% discount for the $1,900 repair. The crack in the body of the vehicle is a factory defect and I am refuse to pay for the repair. Next step is litigation. MANY complaints about this and other year models of Explorer. I will be very vocal about NOT buying FORD. Poor workmanship AND NO CUSTOMER SERVICE!!!

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Verified Reviewer
Original review: Feb. 25, 2017

Just had transmission replaced because engine revved up and wheels would not move as transmission would not engage. After picking up car same problem 15 mi later. This 2006 has 111,000 mi and always serviced. Apparently this is a problem with this year Explorer. Car towed back to shop and I will be trading this in immediately.

Verified Reviewer
Original review: Feb. 2, 2017

We bought this vehicle new in October of 2013. In 2015, I noticed the front perimeter of the hood had paint flaking off and maybe some rusting. I thought something like that should be covered under warranty so I sent an email and pictures to a contact we had at Ford. He said it was rock chip damage and that it wasn't covered under warranty. A friend at FORD has since told me that peeling paint and corrosion on the perimeter of the hood is the number one complaint on the 2013 Ford Explorer and that there was some kind of silent warranty in effect (which I guess means if the customer makes an issue, it gets fixed?).

For the record - in 2015 this would have been covered by warranty... not a silent warranty but actual warranty. And trust me, I would have made it an issue. But, when someone representing FORD who looks at vehicles all day tells me it is from rock chips, well, that's what I believed. I didn't even know the hood was aluminum so you can't really expect me to know it was corroding and peeling because of a paint issue. Fast forward to 2016. The chips are still there but now the paint on the side is bubbling. Clearly this is not rock chips as I make a point of not driving down the road sideways so I contact Ford again. Ford Canada offers 15% toward a $2500 replacement hood (painting is only temporary) and basically says "Hey, it's not our issue. You should have had it fixed when it was under warranty". I TRIED!!

Anyway, if you are considering a FORD, there are a lot of comments out there relating to the crap paint on various models of FORD products so buyer beware. I loved my Explorer and would have bought another one but will definitely explore another manufacturer now.

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Verified Reviewer
Original review: Jan. 17, 2017

So I bought a 2014 in June of 2014. July 2015 the AC goes out. Bring it back, it's working, they can't find anything wrong. Meanwhile, the key fob won't work. Drive away, same day goes out, ac, and I drop it off. 2 weeks later, they figured it out, CPU. May 2015, power steering goes out. June 2015, panel on windshield goes out. ALL LESS THAN 9000 MILES ON THIS VEHICLE. Covered under warranty. January 2016, same panel flies off the car while driving. They want me to pay 455.00 plus labor to fix it. Note, I filed a claim after the power steering and did not hear back. Called today and provided a new contact. Either way, horrible car. I don't recommend buying this car.

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