Delta Auto Protect Reviews

I would definitely recommend Delta Auto Protect if you are looking for an extended warranty. I've used my policy to cover wear and tear issues and more recently, engine problems. Delta's policy covered a good portion of the bill, making me have to shell out very little in out of pocket expenses. What I am most impressed by is their customer service. They are always timely with their responses and are always pleasant to speak to. I definitely plan on sticking with them.

This warranty is a God-send, and I’ll tell you why! Most of us have to pay rent or mortgage, utilities, students loans, buy groceries etc. We have to go to work to earn money to meet these expenses, so when our car breaks down, we have no choice but to have it serviced ASAP; it affects our ability to earn money. Cars tend to break down at a time when we are in the worst financial position to have it repaired. Some of us dip into our savings to meet the repair fee, some let bills go to meet the cost, but the worst situation is having to ask a backyard mechanics to fix your car for cheap – I’ve been there!

Excellent customer service! I was given many options for my vehicle. The team was considerate of my needs and budget. Each option was explained thoroughly and the Delta Auto team made sure I made the right decision. I am grateful for the peace of mind that comes with the plan. It is invaluable. I recommend this company to anyone interested in purchasing an extended warranty.

New contract after a 3 year contract is about to expire - This was my best sales experience in years. I called and Rick ** answered my call. He was informative, knowledgeable, make promises and then delivered them immediately. Mr. ** handled my account as if: 1) I am the most important person asking for service; 2) As if he is the owner of the company rather than a person who works there and so he works on a level rarely experienced when contacting a large company; 3) He made promised to email and then took care of a mistake which I made.

Delta Auto Protect's extended warranty is a blessing to have for my Infiniti. It provides a peace of mind that when mechanical issues arise, I have a warranty to help defray the cost. When the brakes go or the transmission starts to slip, the warranty has it covered. I've never had an issue that Delta Auto Protect didn't cover. I am grateful. Thank you!

I never realized how useful an extended warranty until about 3 weeks ago. I initially purchased the Diamond Premier policy at Delta in September of 2015 at the suggestion of a friend of mine. She has the same vehicle as I and warned me that (1) I would definitely experience issues and (2) the repairs would be expensive. She suggested Delta because she had great experiences with them and found their pricing to be reasonable. Once I contacted Delta, I did not believe that the extended warranty coverage could be that good for such a low rate. I was hesitant so I shopped around, but eventually came back to Delta and purchased a policy because my interaction with their sales guys had been so memorable.

I have had a good experience speaking with Shaun. He was very helpful and courteous. He assisted me with a new quote and set me up right away. I also advise him about an unpaid car wash reimbursement, he called that department and took care of it for me.

I could write almost verbatim Ken of Scottsdale, AZ review. We have had the displeasure of working with Delta Auto Protect twice now for the same customer. In the first instance they insisted they sent the payment for repairs in check form. We never received the check even though our address was verified time and again. Finally, we were able to be paid using their credit card after numerous attempts for payment. This time we had to tear down a transmission and wait for an adjuster of theirs to confirm the need to rebuild the transmission. Finally, the approval for work was approved.

We have been trying to get our claim approved, finalized, and paid so we can get our car back from the mechanic for one and a half months. We just get the runaround. It is time to get the Insurance Commissioner and/or lawyers involved. We need our car back.

I have such a long review because since the purchase of buying the service for my 2009 BMW I have not had one positive experience. I purchased the program February 16, 2016 in hopes that my car would be covered hassle free until the end of the contract. I was assured that I have 24/7 protection. First of all they have an answering service on the weekend and after 5 pm CST you have no assistance. I have called on the weekend and I even called on 04/12/2018 and the phone was answered by the answering service. THEY ARE NOT 24/7. THE ANSWERING SERVICE TAKES YOUR INFO AND YOU NEVER GET A CALLBACK. This has happened on many occasions.

Delta Auto Protect has not paid our shop after providing approved service (with approval #) for the past 4 months. We are trying to collect from our client directly and have him chase Delta for reimbursement. These positive generic reviews in no way can be true, other than the ones stating their experience with the original person who sold them the policy was pleasant to deal with. You cannot even talk to someone other than the answering service (after waiting on hold forever). Same run around over and over- "You need to fax or email the invoice again" (done 5+ times), "the payment is on the way" (3 times).

If it sounds too good to be true it is! Only read the negative reviews of Delta Auto Protect because the positive ones are coming from their employees. So far everything negative I read is What I'm experiencing right now. Sam was quick to sell two extended warranties but now when I need help they do not answer the phone or return phone calls. It took them a week to finally approve work on my husband's car. Sent their part and has not paid the bill. Also only authorized 2.5 hours of work on a 5.8 job. Had to pay the rest out of pocket. The car rental is a joke too only providing rental while they are actually working on your car and not while the car is in the shop. (Good luck if you are waiting for approval, parts, etc.). Once the shop receives payment I will change my rating but who knows if they ever will. They still never answer the phone and are extremely difficult to get a hold of.

As you can verify by looking at all the rip off alerts and complaints this company has, they will give authorization to the shop to do repairs and then they will not pay. Several shops have complained about the same. The few supervisors I have called have been rude and have made fun of me when I tell them I have been trying to get paid for over 6 weeks. They keep transferring me to Johnny ** voicemail and after several voicemails still no calls back. Now I have to go after my customer for payment. It's a shame.

Today was my first claim with Delta extended warranty and they covered the retail price for replacing a water pump in my 2015 Audi Q5 TDI Diesel along with 3 hours of Labor. It was prompt and done in one day. I express my appreciation for Delta's prompt action in the taking care of this warranty item! Aaron ** with Delta followed through to make sure everything was smooth and covered and to my liking. Thanks.

Team was amazing. Stayed on the phone confirming that my policy was all set for both my extended warranty and my wheels and tire warranty. Highly recommend. Have had an excellent experience during every engagement. Would definitely recommend Delta to friends and family.

Delta Auto Protect is a total rip off. Do not purchase with them. I had such an awful experience. I was given the run around day after day when attempting to file a claim within my policy limits! I was told by Aaron ** on several days my parts were in the mail. He could not give a tracking number and I had to call from anonymous numbers to get an answer. Phone calls were not returned as promised. After I picked up my car from the auto mechanic shop, I got a call from the shop manager saying I’d be charged personally since Aaron kept promising a payment and several weeks later it was still supposedly in the mail!

I usually don't get warranties, but I have been super happy with this one. The benefits I received were well worth it and it was very affordable. I figured that it would be well worth the investment when I looked things over. It ended up paying for itself with the towing benefits and what it ended up covering for truck repairs. You are going to have repair costs, so sometimes it pays to pay for a little of it up front such as in this case. Very happy I did.

Aaron ** assisted me. He was very courteous and professional. He contacted both Firestone and me about the repair of my vehicle. He was ready and willing to assist in the price adjustment between the mechanic shop and Delta Auto protection cost. I am very satisfied with the service.

We did work for their customer 10/17. Every time you call you get an answer service, when you do finally get through they say the check is mailed. If you are a consumer stay away. We as dealers are not releasing your car until payment is made. This poor guy’s car has been here since last year. They still won’t pay. Stay as far away from this company as possible. We will never accept this warranty again.

Delta Auto Protect gives peace of mind, and it's way better than other companies, so it's definitely worth the little extra investment. A lot of people say "better safe than sorry" and Delta Auto Protect is the epitome of the phrase. This service keeps you safe, rather than sorry. Thank you Delta Auto Protect for fixing everything quick!

My extended warranty with Delta Auto Protect fixed my transmission, covering the costs and saving me time and money. An extended warranty is beneficial and has kept my car on the road much longer than it otherwise would have been. I will keep my extended warranty with Delta Auto Protect. Highly recommend.

I can't speak for their warranty since I fortunately never had to use them. We ended up trading in our vehicle and cancelled our policy. Since we never used the warranty we were told and were sent a cancellation document stating exactly what we were owed and that payment would be received within 15 days. Two months later we still haven't received a check. We reached out to them multiple times and continue to hear every excuse in the book. My wife called a couple of times and heard them cussing at her in the background...very unprofessional. They finally provided us with a tracking number for the check and after a week, the check hasn't even made it to the post office yet.

Delta Auto has saved me tons of money on my automobile in repairs alone. Whether you have a breakdown, need a locksmith or ran out of gas in the worst of situations, the customer service they provide is the best especially in those stressful situations. They will be there and will do a great job.

I was surprised with Delta Auto Protect. I was stranded out of town on my way to visit family. I made one call to them and within the hour they came to help. I was so happy that it didn’t take long for them to get to me and they had me all set and back on the road! I would recommend to anyone!

This warranty meets the standards you would expect from an extended warranty. Engine parts, brake lines, electronics, transmission parts and repairs. I would recommend this service to anyone. Quality guaranteed.

I have only been using Delta Auto for a couple of months and they have terrible customer service. The representatives are very rude and have no idea on how to treat a customer when you call in. I can never get in touch with anyone. When I call in I am always given the runaround. They are very unprofessional and I am starting to believe the company in whole is a total scam and rip-off! The person you speak with is never at the extension given to you. It's always someone different answering. I've asked for managers and have been told they cannot give out employee information. What kind of nonsense it that. They refuse to send me proper verification of payments nor do they keep proper records of your payments!

Kirk **: from beginning to present has been very professional and honest representative and helped guide to pick right coverage for great price. I will recommend all my friends if they ever need these services. Keep up great work!!! Thank you???

Delta Auto has had some of the best customer service I have experienced with an auto company. When I got into an accident late in the evening, they helped me get out of that situation quickly and efficiently. I cannot express enough gratitude for this company - they are amazing. Highly, highly recommend.

Representative was very knowledgeable and patient. As a first time warranty buyer, I felt confident I was with the right company. Everything was done in a timely manner. I would recommend this company to my friends and family. Thanks very much!!!

I wrote a bad review because I couldn't get paid for services rendered. I tried for months and months to get paid. ONLY after I gave Delta Auto Protect a bad review did they reach out to me to pay for the repairs. They did eventually pay for the repairs but I had to wait way too long and it took me posting a bad review to even get them to pay me. I won't be accepting their extended warranty any longer.

I would like to thank Joshua ** on his OUTSTANDING Customer Service over the week of February 12-16, 2018 and great deal of patience as we worked an unforeseeable challenge. His personal demeanor and respect for myself and my daughter was second to none! He provided timely and helpful advice regarding the different levels of coverage Delta Auto Protect offers. He was extremely attentive, and he listened to all my concerns with a great deal of patience. He has a caring approach and he is a true professional. Josh's value cannot be understated, in this day and time customer service is going by the wayside and rose to the top! Thanks again! I will be a repeat customer over and over... Please accept my gratitude towards Josh for his speedy and efficient services.

Delta Auto Protect provided me with great customer service. The representatives were helpful with everything I needed to keep my van on the road. I'm sure I'll be calling them again for help with the way vehicles are built these days! Thanks again for everything!

I was contacted and the issue was resolved

The salesperson I dealt with was extremely competent and was able to answer all my questions to my satisfaction. I have not used the product and will not be able to for 30 days [hopefully for a lot longer] so I cannot comment.

If I didn't have Delta Auto Protect, I don't know where I would have ended up one weekend. I was on the way to go hang out, took a shortcut, then my car broke down. I always keep their card because this isn't the first time this is happened with this vehicle. Anyone around me that ever needs help with their car always hears about who I'm with. I'd recommend Delta Auto Protect to anyone.

Delta Auto Protect really helped me. My friends wouldn't even come pick me up. Thanks to their 24 hour service, picking me up wasn't even a problem. Delta Auto is even helping me with a rental car! They are the best. Try them out. You won't be sorry.

Worst company ever. Don't even spend your time nor your money with this company. When buying, they will call you 10 times if needed even at night just to get you signed and get your money. But once they got your money good luck with that. If you call and one their receptionist answers the phone don't even waste your time giving your name, auto's info, ESP number, phone number and zip code (they ask you in that order) because nothing happens, they never call back. If you get lucky enough to get someone else besides being rude they don't even let you finish a sentence and will put you on hold every 20 seconds.

Bottom line, 100% scam. Complaint has already been filed with the BBB. Took my money for the warranty, but will not send my mechanic the check for the APPROVED amount that Delta agreed to. Have probably called nearly 50 times and just get the same run-around from them. Same as with everyone else, they say a check was sent three times - of course, no check was ever received. They said they will put a stop payment on the check and pay via credit card, to which they never do - there is always a reason why it needs to be done a few days later or they have to submit the request and they will follow-up.

I had just saved up enough to finally purchase a 2017 Chevy Silverado 1500. For some insane reason my engine failed on the way to work early one morning. My heart broke when I went to a shop and they told me how much it was going to cost to fix it. When I purchased my first car I was recommended Delta Auto Protect and I am so glad I chose them. They took care of the bill at the shop and had quick communication with me the whole time. There is no one else I would recommend besides Dela Auto, they helped me save my dream car. Make sure these are the guys you choose! And ask for Anthony!'

Wonder how many times it takes to get my extended warranty cancelled... apparently I have to post a negative review in order for things to get rolling. Heard many claims over multiple sites that this establishment is fond of taking money, but when it's time for them to dish out money, it takes an arm and a leg to do it. I have called numerous times to get my policy cancelled and I've received the same response, "someone will get back to you," and guess what... NOBODY HAS GOTTEN BACK TO ME! I'm going to count the days and maybe call a news company to do an investigation piece on this place to see how long it takes for them to actually do some reasonable business.

This service is by yet the best I ever experience. I would highly recommend this service to everyone. Everything is so convenient down to the price. No hassle. My has been servicing our 2 cars for the last 2+ years. We are happy with the service we've been getting.

I've been trying to find a good company to buy my extended auto warranty. After searching online, I came across Delta Auto Protect. I requested a quote and within 5 minutes I received a call. My agent was great. He was very knowledgeable, professional and polite. He got me a very good deal. I hope the good service continues for all 3 yrs my plan covers. Happy customer.

2008 Land Rover Range Rover Sport Replace alternator. Aaron was nice to with. But It did take some time for my mechanic to receive his pay check for doing the work on my 2008 Land Rover Range Rover Sport. He was told to fax it. We call. They never received it. Then he was told to email it. They said they never received. Don't know what the problem was so it hold me up from getting my car.

On 01/12/18 I was called back about a price quote request for an extended warranty on my car. The salesperson Jason was "very" quick to close the sale but when I expressed concerns that I might have to cancel in case my wife did not want to go with Delta coverage he assured me they had a full refund policy. He processed my card that day for the full amount, $1500.00. I called back that SAME day only a few hours later to cancel the plan through Delta. He assured me it would be cancelled and a full refund issued to me right away. He told me nothing else was required of me. On 01/16/18 I called back to see why my refund hadn't processed. I was told I had to fill out cancellation paperwork, which I did fill out and submit on 01/16/18. I was told the refund would take 3-5 days to process.

I recently wrote a review of lack of invoice payments by Delta Auto Protect. The best way to obtain payment is to contact the Pennsylvania Attorney General's Office and the Better Business Bureau serving Washington, DC and Philadelphia. I received a reimbursement check after the fact when Delta stated that they had sent a total of five different checks to me and or the repair facility. They even stated that they sent the check on December 4, 2017 for reimbursement two weeks before I actually paid the total invoice. And oh by the way, I never received that check sent on Dec. 4, 2018. And Delta had to send yet another check to cover their portion of the invoice.

2008 Mercedes Benz GL 450 Four Matic 2012. Audi A 5 Quattro. Great service, well informed. Good customer service. Well spoken. Good value, good price, good warranty. Hope to do business again in the future. Thank you Jacob for doing a great job taken care of my cars. Thanks again.

Just wanted to say that I put on a claim for my 2013 main and Aaron ** went above and beyond to get my claim expedited. He was very professional and courteous. I didn't have to wait long to get my claim handled. Thanks so much Aaron.

Thank you Jeff for your knowledge and assistance. He was able to diagnose my car better than my shop. It’s a great fact that Delta has ASE licensed mechanics on staff to help when I know nothing about cars and am at the mercy of the repair shop. I applaud Jeff and the Delta Auto Protect team for their excellence in handling my claim and making sure my car was fixed right the first time.

Ryan was very customer service oriented. Each time I would call with a question or concern, he was "Johnny On The Spot" to help me in any way he could. There were some things that I could not complete on the application process (such as sending odometer) and he was there with a text number so I could take the picture and text it to him. He has done an outstanding job when I needed anything. Hope I get the same treatment from everyone else.

Appreciate Jason working with me and providing a detailed breakout of the repair costs and next steps. Prompt follow up with me and the shop as well was much appreciated. ALSO, he called back to confirm everything was handled correctly and if I had any questions. Top notch! Thanks Delta!

I cancelled my policy with Delta Auto Protect on Dec 8th. Their policy states you will have your refund in 15 days. NOT! They have said on two different occasions that the check was mailed on Dec 29th & again on Dec 11th. Today, Jan 19th, they now say they don't know where the check is. I should have read the reviews before purchasing the warranty. I will keep after them until my refund is refunded. THEY ARE NOT A TRUSTWORTHY BUSINESS!!

My experience working with Jason ** " only" was great. After speaking with many different reps. Jason took care of me within a matter of minutes. He did exactly what he said he was going to do. Thank you Jason **!

Jason was such an advocate for us! We took our SRX in for CEL. Jason was there from start to finish. Gave his email & fax to make sure invoice was received so bill could be paid. He always answered any questions we had. This is our first time using our Delta Protect ESP and like everyone we were a little nervous! So far we are thrilled, thank you Jason!!

This warranty service is awful. They sold it as having the same coverage as the manufacture warranty but they deny coverage to just about everything unless explicitly stated in the contract. Even if it is something that is covered they deny it until you complain enough that they have to accept it. Once accepted they do not cover the full parts/labor cost charged by the dealer.

This was the first time I had to use the ESP I purchased in April 2017 and after obtaining the necessary documentation from the dealer's service center my claim was approved in full. I'm very pleased with the help I received from Aaron, David and Jim. They did exactly what they promised they would and were really nice to deal with. When Aaron called me to tell me he had approval of my claim and to schedule the repair I was thrilled I had made the right decision to purchase an ESP from Delta. I hope I don't need to use it too often but it's reassuring to know they stand behind their contracts and provide great customer support.

Mr Aaron ** has provided his utmost assistance for us to get the reimbursement for our car repair. There was a wait to get the Order Number from Delta. But when Mr ** stepped in, the process for the repair and the reimbursement for the repair was expedited. Delta is highly recommended for extended auto warranty.

My representative Aaron with Delta Auto Warranty Program was very helpful in solving my concerns for my Baptist Church at Ebenezer Church Bus. The bus is a 2012 Chevrolet chassis (VIN: **). I cannot thank Aaron enough for the quick response and resolve of my concerns for the maintenance needed on our church bus. Our kids love to go places and this bus is needed. Thanks again.

I was very satisfied with the service from one of the representative of your company (Mr Aaron); after digging for the best company for months finally I made the right decision. Chosen Delta Auto Protect; thank you so much for your prompt help in my case. I'm highly recommend this company.

Since writing this review, we have been contacted by the company and the issue has been resolved. It was a frustrating experience that required a great deal of follow up and more time and effort than it should have, but the company has fulfilled its financial responsibility in this matter.

I had initially hit a bump in their system of getting my claim covered, but then Jason and Kirk stepped into the mix and everything was then handled smoothly. They sincerely apologized for the hiccup I experienced and promised me personal attention.

I called and reached Aaron ** in the Claims Department. I had a question regarding if Delta Auto Protect sent out "warranty cards". Aaron informed me that although DAP does not, that he would send me a hard copy of my Warranty Contract to place in my glove compartment. He also stated that if in the future I had to file a claim for repairs, that I could reach out to him directly. He sent me an email with his direct contact information which I immediately stored in my Contacts. Aaron was friendly, professional and very helpful regarding my inquiry, and also asked me if there was anything else I needed. He truly appears to be an asset to DAP.

Very good experience purchasing the warranty and Sam was very knowledgeable and friendly. He was very precise about the coverages and had the answers to my follow up questions thus making my choice an easy one. I will definitely recommend my friends and family.

Jason was able to refund the money from the cancellation of my policy. I think it took too long, but they did refund the money. I am updating the star rating to reflect the efforts made to resolve the issue

I really enjoyed dealing with Mr. Eric **. He was informative and answered my questions. He did not pressure me and I appreciate this type of discourse. He went over the plans and helped me to get the best plan that fit my needs.

Sam was a good salesman. He did what it took to earn my business. Not pushy either. I like that. Hopefully I won't have to use this but he will be my personal contact if I do. Lots of companies out there to choose from but this seems to be the best fit for me.

Had pre-authorized repair in Oct but dealership had not been paid. Both the dealership and I tried to get payment from Delta Auto Protect. Left several messages for return calls and when I got through one employee promised to remedy the situation. Finally the dealership called me and demanded I pay the repairs and deal with Delta Auto Protect myself. Posted a complaint on BBB today and within 30 minutes a supervisor was called me and said they would reimburse me the cost I paid out. Said they have been having communications problems with their answering service.

I found Delta Auto Protect online. Alex was very helpful and make me feel confident in my extended warranty purchase. I am very satisfied with the price and the coverage offered. I feel a lot better knowing that my BMW is covered after my CPO warranty ends.

Excellent experience and knowledge about product. Recommended to others the very next day. Bought a second policy for another car. Looking forward to the peace of mind for any future auto repairs that will be needed. LOVE THE PRODUCT AND HIGHLY RECOMMEND.

I would like to take a minute and thank Eric ** for his help today in getting me into an extended vehicle protection plan. Eric was great to deal with, and very knowledgeable on the Delta Product. I did not feel like I was being pushed to purchase the Delta plan as I had when I spoke with other protection plan representatives from your competition. Keep up the good work Eric **!!!

I purchased a warranty through Delta auto protect 3 years ago. I bought the Diamond Premier policy. I have used the warranty 5 or 6 times since and I am very pleased with it. I had a starter that went bad, an alternator problem, a window motor, and most recently my trunk release. I would rate the policy a "5" and will purchase another on my wife's truck. Good product!

Pleasurable experience with getting repairs done. We have been dealing with Delta at our shop and have had only an amazing experience with them. They paid all our customers repairs in a timely manner! Highly recommend Delta!

I work at a dealership, Delta will not pay for diagnosing vehicle or a rental while we wait for them to ship a replacement part rather than buying from us. Any customer looking for a third party warranty will be advised what a shady company this is. I wish I could give them zero stars.

When I tried to call to see if I needed to take my car to a special shop since it’s a Range Rover, I could not get anyone to respond. Gave up and took it to a Land Rover Dealership. They got approval for the work to be done. Now they can’t get payment from Delta. They have threatened to send me the bill if DELTA DOESN’T PAY THE CLAIM!!!!

Several months ago I paid $6350 for an extended warranty coverage for my car. My car broke nearly 3 months ago and was towed to the dealership for repairs. The diagnosis and an estimate was sent to Delta Auto Protect for a review and authorization by the service advisor. He called me in about two weeks just to tell me that Delta has not responded yet. After numerous phone calls by me and the service advisor for service authorization, they only authorized part of the repair and one third of the labor required to finish the first part of the necessary repairs.

It was great. The people was very helpful in getting my truck on the way of being fixed in a timely matter. I will tell everyone that I know about Delta Auto Protect. I will continue to be with Delta Auto Protect until I die (lol). They have good rates and good people.

It is very hard to get to talk the claims representative, and there will minimum 40 mins. hold to talk to claims, they say they will call us back, but they never do, you call again. They say they will talk to serviceman directly, they won't do, after calling them for more than a month, we will be told nothing is covered. Any engine repair they say it is covered only during complete rebuilt.

I recently had a repair done on my auto that was covered by my warranty. Delta Auto paid the bill in full.

I own and operate an auto repair shop in Houston, Texas that has been in business since 1968. In all the years that I have dealt with extended warranty companies on behalf of my customers, I have never had a more disgusting experience with any extended warranty company than I have had with Delta Auto Protect.

Eric ** called me about the email I had requested an extended warranty coverage on Ford Escape with 40K miles. He quoted and asked what mileage we would be driving and felt a 6 year plan at 120K miles would be better fit. Price looked competitive and I accepted.

I had a very bad experience with Delta. About 3 months ago, I bought Diamond Premier extended warranty for both my cars. They gave a great quote compare to other companies. I was very excited to have a coverage with a very low price. What I was looking for was to extend the manufacturing warranty for few more years.

Delta customer came in 08/31/17 with a check engine light concern, we called Delta for claim review and they approved but we have not got payment from them since then. We did the proper procedure on faxing the invoice to them after the repairs were performed. We've called several times and we always get the same response that finance is not available. Spoke to Barbara on 10/5/17, Samuel ID # ** on 10/11/17, Brittany ID # **, Sayra on 10/12/17, Ern on 10/30/17, Amy **, and emailed ** on 10/19/17, 10/23/17 & 11/7/17 and they have never emailed or called us back. I emailed info@deltaautoprotect.com on 10/12/17 and today 11/14/17, not sure why they have not had the decency to call or email back. We are no longer accepting Delta as a 3rd party for payment. We will have the customer prepay and have them wait for Delta to reimburse them.

I was very fortunate to be connected to Rick ** when I made my inquiry to Delta Auto. He is very knowledgeable, professional and has the perfect personality to deal with the public. He explained everything I needed to know about the Delta Auto Protection Plan, and I signed up after he explained everything to me.

Great experience with Rick **. Very professional, and pleasing to work with. He explained things very well, and got extra vet day reduction on plan price. I shopped several other plans, and they were not acceptable. Other plans were pushy, hard sell.

Thank God for being able to cancel the other policy that I signed up with 5 days ago. I talked to Eric ** and he was great. He answered all my questions and not once did he down the other company. I now have a way better policy and I saved $1100.00 going with Delta. THANK YOU!!! Another nice thing I like is that if I have any questions or issues I just call Eric direct, not just call and wait for the next rep.

My car's been in the BMW dealer for 11 days now. They say they have shipped the water pump but it never shows and they claim they have no way of tracking it. Every time you call you get a runaround. Must be a Ponzi scheme... They refuse to authorize BMW parts that are in stock. No idea what to do. They are the worst!!! Buyer beware. Don’t fall for their smooth sales tactics. This is the 2nd time I’ve had issues with them. Considering calling a lawyer tomorrow... This sucks so much!!!

Highly professional, responsive and knowledgeable service with very competitive rates and coverage. I did not think that I would find this comprehensive coverage at competitive rates for a 2014 Maserati, including roadside service. The exotic car dealer and Maserati were not even close to Delta's deal and package price.

My experience so far is good. Very knowledgeable and experienced staff. Rick ** did an excellent and exceptional job. I took full advantage of the options he had to offer. I would definitely recommend this to my family and friends. I give them a five star rating.

Honest and very open trustful Sales Representative. Will provide his direct number to the friends who shop to extend their warranties. He provided the details and alternative options over the phone. Great Job Eric, you have earned a new customer.

The garage called Delta and explained the issue. We needed a reconditioned gearbox as the 3rd & 4rth gears were damaged. Delta agreed to order and arrange for a new gearbox to be delivered. That was 9 days ago and we are still waiting for the box. The garage called yesterday and Delta told them that they will only cover $500 of the $2300 cost consider they initially told me they covered 100% of the repair cost.

Delta Auto finally found a solution to my problem and apologized for the 3 week delay. The car was fixed to my satisfaction by paying the shop to rebuild the steering column. it is now good as new and back on the road.

You get what you pay as is the case with Delta Auto Protect. I work at a dealership and have filed repair claims with this company two times and have yet to be paid on either claim. One dates back to March of 2017. I have called numerous times and been given nothing but the runaround of we will call you back or the check is in the mail. No supervisor to speak to who can assist with getting paid. Got to doing some digging and apparently their service is so bad the company president had to put a letter on their webpage saying they were not affiliated with another group doing the same thing. Well, they may not be the same group but their communication and follow up suck. I had to speak with someone in the overflow department who told me I should hear something by the end of the next business day. I won't hold my breath.

Not bumper to bumper as advertised, I paid $300 Delta. Paid $600. Bought a new truck and wanted to get a warranty for the Bumper to Bumper Diamond Premiere plan: The sales guys were adamant that I just "take it to the dealer" and "it's all paid for", "we pay the dealer directly", "no worries." Well as expected the AC condenser failed at 40k miles (great right) no longer covered so I said, "Call Delta, they will take care of it." Well they call, I call, they call, I call, leave messages meanwhile my truck sits, and sits.

I was unable to reach the person assigned to my claim, and evidently the e-mail of the bill did not get to him so the process was slowed to the point I became angry. I wrote a very negative review. I believe that they can do better with communications but they are now processing my claim, and I believe they will be fair.

About three weeks ago my car started saying Drivetrain Malfunction, and would stall into first gear. I brought it to get a quick test at AutoZone and the error code read Wastegate valve, but they couldn't fix it so they sent me to Firestone next door. Firestone got the same error and said it was specifically my turbo engine and they could not help me further. Thus, I took it Davie Motors, a shop nearby my home that specializes in European cars. There, they hooked my car up to a BMW specialized computer and got the same error codes (along with one more that the others could not pick up, my belt issue, but that is irrelevant). That was two and a half weeks ago.

My truck needed repair and I brought it in to be serviced. I have called delta 6 times now to get this work approved and the only person who picks up is Aaron **. I think he is the only customer service rep there. DO NOT BUY A WARRANTY FROM THEM!!! THEY SUCK. They will do everything in their power to delay the approval of a repair. Steer clear, warning, bad company.

CustomerESP # **. I first started by looking up warranties on google and saw Delta Auto to be one of the first companies. After calling the top 3 I saw Delta had the lowest price by far. I should have listen to the old saying, "You get what you pay for." I purchased the middle policy Which was the top one for my 2011 Ford F-250 due to mileage from a very nice salesman. I got the policy in the mail and realized it didn’t cover all A/C components I thought it did. I called back to cancel it and they tried about 12 time convince me I needed and sent me to 4 different people so each one could try and convince me to keep it. Extremely pushy at this point.

I decided to shop around for an extended vehicle warranty plan for my 2010 Jeep Grand Cherokee. I contacted a number of companies offering such plans, one of which was Delta Auto Protect. I waited for a few days for at least a couple of quotes to come in but I only received one response from Sam at Delta Auto Protect. Sam and I got together and we hammered out a coverage plan that fit my budget. I'm very appreciative of Sam's professional and caring service when the other companies let me down. Delta Auto Protect is indeed lucky to have Sam on their team.

Samuel ** helped us with a warranty for our 2013 Alpina B7. He gave me the best deal possible, which we truly appreciate. The process was fast and easy. We have peace of mind knowing our vehicle is protected by a great company. Thank you again, Sam!

Gillette - Great service from Sam. Look forward to dealing with him again. We have several customers that have inquired about these services and Sam is our go to guy. Very helpful in all aspects. Suggest to anyone that has a late model vehicle to look into these services.

I was looking for extended coverage on our 2010 Honda Crosstour. We purchased the car pre-owned, in pristine condition with less than 28,000 miles on it. With the cost of premium equipment like electronics, ABS, Nav system, etc... we wanted to minimize our costs for repairs. Joshua ** thoroughly explained our options, answered any questions we had, and explained what sets Delta apart from other warranty companies. He never pressured the sale, and worked with us through the whole process. I would highly recommend Joshua and Delta to friends.

Due to unexpected repair bills, I purchased an auto warranty. Buying it from Delta Auto Protect was pretty easy. Interaction with their rep was fine and he did everything I asked for. So far, my experience with them has been pretty painless, as well as short and sweet. I would recommend them.

To sum it up Delta Auto Protect saved my parents from the storm. I can't thank them enough for what they did. My father's car didn't start the day they needed to evacuate from the storm. I immediately called his warranty company Delta Auto Protect and they took care of everything. They called the tow company and found the only available shop in his area to fix his car. They made sure his car was back at his house in time to drive to me. Thank you for all your help, you guys are the best!

Shaun ** done his job very professionally. He is very knowledgeable about all areas with the extended warranty. I would recommend Delta Auto Protect to anyone. The coverage on the car and my truck is exactly what we were wanting, and then some.

I own a Jaguar and would never drive this car without a warranty because I know how expensive repairs could be. I chose Delta Auto and spoke with Rick **, who was extremely helpful and honest! I am happy I did because I recently had to have work done on my car and Delta took care of the bill and paid my shop directly. Quick and painless! Great company!

I was searching the web for an honest protection program with no middleman. After I submitted the quote form Josh called within 2-3 minutes to discuss the program. He was very professional and answered every question I had without putting me on hold to find out the answer. All information was sent asap and instructions were very clear. This was a very good experience and would recommend your product to anyone looking for the extended warranty protection.

Treated very good, Rick ** did a great job. I understood it all. If a friend ever need this I will give yall number. Love the cost and love that yall pay it all. Love forward to talking to Rick again. Thanks you.

I just wanted to take a few minutes to compliment and thank your Customer Service Rep, Shaun **. As a woman of a certain age (66) it was very refreshing and comforting to be helped by Shaun. He was thoughtful, patient, knowledgeable about the insurance service and coverage and completely reassuring and kind with each and every one of my questions no matter how trivial. My sincere thanks and appreciation for him. He's a wonderful young man!

Great customer service from agent Shawn ** is a understatement. He made me feel so at ease with my warranty purchase. I will definitely be recommending my family and friends to Delta for the warranty needs. With great guys like him on your team I will definitely share this experience. You guys rock.

I just called for a quote during the flash sale, and your representative Shawn ** at ext ** was very helpful, and letting me know what was included as part of the flash sale. The entire process was very quick and easy and took less than 5 mins. Hopefully the service is as good should I need to submit a claim.

I talked to Delta Auto Protect and liked them so I took a policy out. The rep was very knowledgeable and helpful. He called me back when he told me he was going to so follow through was very good. Afterwards, someone from customer service called and asked if everything was fine. I was given an explanation on the policy and the rep said, "Here's my number if you need to call. If you have a claim, that's 24-hours a day." So they gave me a lot of information. Overall, my experience with them was very good.

I had purchased a new car and it was on a higher end of getting maintenance. The rate that I was given by Delta was cheaper than the other providers, and then the deductible was better, too. The purchase of the warranty went fine and their specialist was professional. The people at Delta are kind and every time I asked a question, they were able to answer it.

We were going to be keeping our car a little longer than we expected so to be on the safe side, I shopped around for a warranty and Delta Auto Protect had one of the fairest prices. Everybody was courteous and friendly and they gave us the best price. The buying experience was positive. Although I've only had it for a month now, they have good customer service and I've already recommended them to a friend.

Representative was good, friendly and quick, helpful in getting my vehicle back to me. I explained to the representative Ryan that I needed the vehicle by this weekend. He made a call and within minutes had the answer for me. I hope and I'm sure most people are happy with Ryan.

My car was old. I went to the company where I bought the car from but they said I was a tad bit over the mileage so I can't get the warranty from them. And so I googled auto warranty and Delta Auto Protect came up. They are the best one to go with. I called them to put my car in the shop to see how everything works out. Hopefully, I won't have any problems. So far, everything seems fine.

I purchased an extended warranty plan with Delta Auto Protect in November of 2016. I have filed two claims. In both cases Delta was extremely slow to approve the work, but even slower to pay the dealer. The first claim took over a month to pay the dealer. The second claim is 3 weeks old and they have paid nothing. Delta tries to force you to take non original equipment parts and used parts that are not covered by the dealer. Delta tries to short the dealer on hours and rates. The dealer hates working with them, I hate working with them. My advice is to not purchase an extended warranty from Delta and ask your dealer who they recommend for an extended warranty.

The car was getting old so I looked around for auto warranty. I researched and Delta Auto Protect seemed reputable. When I purchased the warranty a month ago, I had a good experience with their staff. He answered my questions and told me what I needed to do to get started. However, I haven't gotten anything in the mail yet. It was just all soft copy. Other than that, they got me everything I needed.

I was purchasing a vehicle with a lot of miles on it so I decided to get an auto warranty. I went with Delta because they have more coverage and better prices. Someone recommended Sean, Delta's protection specialist, to me. He was thorough and quick and it was easy because I had his extension. So I didn't have to go through like 50 million different people just to talk to one person.

My father drives the one car that I don’t have the warranty on. So I felt more comfortable acquiring an auto warranty for it from Delta Auto Protect. I chose them over other providers because of the price. Their certified vehicle protection specialists were friendly and helpful.

We got a new car for my daughter. It's only four years old but it has a little bit of mileage on it so we wanted to get an auto warranty for extra protection. I went on Google and Delta Auto Protect came up. I called them the first time and got a rate of $2,000 and a 30-day guarantee, but my husband, who doesn’t believe in warranties, doesn't want to get it so he wanted me to call and cancel it. We were also in the process of buying a house for our college kids and paying for college so he told me not to get the warranty.

My old auto warranty ran out and the credit union recommended Delta Auto Protect. Their certified vehicle protection specialist was very helpful, courteous, and totally knowledgeable. He answered every question I had and didn't have to wait to look it up. My experience was very easy and seamless. It's perfect.

We purchased a used vehicle. Delta Auto Protect has the right combination of price and features. There were a lot of options and they seem to be the best deal. Their staff was helpful and gave me the information I needed so it's a positive experience. Delta Auto Protect is a reputable company and their auto warranty is a good value. I had a pretty straightforward experience overall.

I looked into acquiring an auto warranty because the warranty which came with the car ended. I then googled and found Delta Auto Protect. I saw that they had good reviews so I went ahead and called them. The rep that I have talked to was really nice and he was able to answer all my questions. My experience has been good but I am still waiting for the actual contract and it's been over a month since I did it. It makes me feel a little bit of distrust. I already called them to let them know that I haven't received it yet.

I wanted to not worry about my car for the next couple of years and Delta Auto Protect had the best reviews among warranty providers so I got them. I had a positive experience with the specialist there. They were helpful and got me a good deal, and I was willing to pay for it in full. I am very confident in investing my money with them. I feel content that I will be taken care of if I need some help with my car.

I like my car and its warranty had expired so I thought of getting an auto warranty and Delta Auto Protect seemed highly rated. However, I can’t file a claim for 30 days because it doesn’t become active for a month. Nevertheless, everything was great.

Our previous warranty had expired and since we still have a payment on our car, we thought it would be a good idea to keep the car under warranty so we can keep our expenses fixed while we finished paying off the car. I had done a Google search on the best warranty providers, looked at the top four that came up and Delta Auto Protect offered me the best rate. It felt like a pushy sale at first but it wasn’t my pushiest sale. I had a way worse one.

I was buying an older car and even though it had low mileage, I wanted it to be protected. I called different companies asking about the mechanics and Delta Auto Protect came up a couple of times. I had a really good experience with their rep and it was all painless.

When I bought a new used car that has all its electronics and turbo charged, I figured it was a good idea to get an auto warranty. Since Delta's price is a lot better for the same service, I went with them. Had a very good experience with the guy I talked to when I bought the warranty. He explained everything to me, we e-mailed a lot and I talked to them a few times on the phone.

We had some miscommunication with Delta Auto Protect, but it was alright. Their customer service team was good and it seemed like they can cover the things that was wrong with my car. When I bought the warranty with Steve, I had specifically remember him saying that my car is covered bumper to bumper but he went back on his word and said it wasn't bumper to bumper. When I filed my claim, they were cool. I got Mercedes to talk to them, and everything that was wrong with my car before, they said was not covered. So I had to pay out of pocket. But Ryan was more helpful and reasoned with us, and put $125 towards my thing but I ended up dishing out $500. Hopefully nothing goes wrong in the future with my car. But if something does go wrong in the future, I hope it'll be covered under the existing plan.

This is a total scam, they will never cover anything. All the previous 5 stars are probably friends or them self. They will get your money right away but if your car get broken they will tell you that is a pre existing problem, then when you cancel the policy forget about the whole money back. This is how they make money, with innocent people like me, if you buy a warranty with Delta you will be like me. They don't pick up the phone after you claimed, I was on hold for around an hour, but if you call them to buy a policy they respond in less than a minute. DON'T FALL FOR THIS FAKE WARRANTY.

I needed an auto warranty for the type of vehicle that I had and chose Delta for the coverage that they offered and the amount that it covered for the vehicle. It was a positive and helpful experience with their specialist. I made the full payment in two payments. Overall, the experience was fast and informative.

I needed an extended warranty on my vehicle so I looked into acquiring one from Delta Auto Protect. They were in the top 10 recommended companies for extended warranty, and the person we spoke with was patient with us. He didn’t do anything to try to get us to take out the warranty, unlike some people who will shove it down your throat. He let me think about getting one and waited for a couple of days for me to call back. He also provided answers for a lot of my questions and made sure that all my needs were met. Overall, from the time I called to actually taking out the warranty, I had a good experience with their customer service.

I was considering an auto warranty for the mileage of my car. It was near 100,000 miles so it might make sense. The work with Delta Auto Protect's rep went fine but there was not enough discussion about the details of the policy.

My dealer informed me the control arm brackets on my 2013 VW needed to be replaced. Since I was over the miles for my factory warranty I decided to have my service manager call Delta Auto Protect never thinking I would ever actually need to use my extended service plan much less thinking they would cover it. To my surprise, I received a call and voice message from Aaron over at Delta who informed me they would cover the repairs (parts and labor). To make sure, Aaron called again to confirm I had received his message and to rest assured Delta would cover the repairs as well as let me know if I needed anything to feel free to reach out to him. Great timely service. Would refer Aaron and Delta to friends and family. Thank you!

I got auto warranty from Delta Auto when my warranty expired. I’ve been using them since July and it’s a very comprehensive plan and the price is good. The salesman I worked with was also very friendly and knowledgeable. It would be nice if they had a payment plan. But I just send them the credit card payment. Other than that, it’s the best warranty experience of my life.

The truck has gone over the miles that were covered by its warranty and so we got extra for the remainder. I went online then called to get quotes from different companies. Delta’s rates were good and there was no deductible. The guy I spoke with was very helpful, told me everything that I needed to know. He also told me that if I found another company that will drop the price, they will match it so I can keep their services. Our experience with them is pretty good. I like the fact that somebody helped me and answered all of my questions before I got their services.

I had a seven-year policy when I bought the car and it was going to expire this year. I had planned on keeping it as long the car would run because it's very nice car so I don't have to worry in case something happens to it. I started to look around and inquired with one and I didn't like it. The inquiries that I sent out over my computer must have been picked by Delta because they called me and explained all their policies including how good they were. I decided to go along and take it because they were a lot more reasonable than the other one.

I just purchased the Diamond Premier Plan. I have been shopping for an extended warranty for over a year. Rick ** very professionally delivered to me the best program and price that I have seen since I started looking. I really appreciate the manner in which he explained the warranty to me and his effort to get me the best possible price. Five Star Experience!

We have a second car that we decided we were going to keep. The car doesn't have a whole lot of miles on it and doesn't have a warranty anymore so I figured to check if I could a get a warranty for it. I called up a few different auto warranty companies and Delta Auto Protect offered the same coverage as the other ones did but in half the price. So I decided to go with them then I paid the warranty in full because that's how I wanted to do it. I haven’t used the warranty yet but Delta Auto Protect told me they’re better than the other ones.

I have an old vehicle and I didn’t want to worry about it breaking down on us. Delta's price is right and reasonable so I went with them. Their rep explained everything to my satisfaction and I paid for the warranty upfront.

I have a seven year old Mercedes Benz and it’s a very expensive car to repair. I went to the ConsumerAffairs website and Delta Auto Protect was rated second best. The best rated company was considerably more expensive while Delta Auto Protect had the combination of online rating and reasonable cost. The representatives were also very respectful. They were nothing like the intense sales that I got from their competitors. My experience with them was really delightful.

I purchased a beautiful Range Rover and wanted to make sure that I have an auto warranty with it. In addition, I've always had warranties on all of our cars. Shaun, the salesman of Delta Auto Protect, promised various things that he would do and he also extended some perks, and he was very convincing and sold me a warranty with Delta. But, sadly, my claim with them on a stuck gasket on my Rover has gone terribly wrong. We had a tow truck take my vehicle to the Range Rover repair shop because when you're dealing with a nice car you want the original people to deal with it.

I needed warranty and did my research. Delta was the least expensive for the manufacturing coverage so I purchased from them. They were courteous and explained everything for me. It was a very smooth process. I’ve been with them for a year now and I would definitely recommend them.

I've used Delta Auto Protect in the past. I had a good experience with their specialists. They worked with me. I asked questions and they got back to me with the answers. I've only had my warranty for a month and as far as my experience is concerned, they're good. I had no problems, no issues, no questions.

I purchased a used diesel vehicle so repairs for it are rather expensive. I liked the price of Delta Auto Protect and so I purchased an auto warranty from them. I checked ConsumerAffairs just to kind of get an idea of the ratings for the extended warranty people and Delta was second on the list of number one for customer service. The agent I discussed the warranty with took payment over the phone and I received most of the information from them via email. I also got a 30% discount, which was a huge factor, as well as a copy of the warranty from them. Everything went well and I recommend Delta Auto Protect.

I did my due diligence and shopped around. Delta had the best price and was told that it would be " bumper to bumper" coverage for the "Diamond Premier". Once paid and received the actual coverage I find that it doesn't really cover "bumper to bumper"... For instance if my cluster goes out on my dashboard and I can no longer see if I am in park or what my mileage is OR my door handle breaks and I cannot open the door, they will not cover the repair. Praying that this does not happen and not sure if I like this but will see what will happen and if the coverage is worth it. Anyone else come across this?

I've always had an auto warranty and the other one that I had expired and doesn't cover cars over a certain age. I Googled things on the internet and Delta Auto Protect sounded reasonable and their prices were good. Their rep was very knowledgeable, too. However, I wonder if I file a claim, would they pay my dealer directly and would I pay the deductible.

As a customer seeking an extended warranty, I am doing my due diligence which requires asking questions and comparing different companies. And one would expect that the customer service rep for the warranty company be patient and offer detailed answers. Well, I did not receive that kind of service when speaking to 2 different Delta reps. I received short answers and never felt like either one of them wanted to help me out. The price maybe cheaper compared to Endurance or Carchex but the initial customer service supports is extremely lacking. And this is the reason they did not get my business. Endurance and Carchex reps took their time explaining the contract and answering all of my questions.

I've had several auto warranties in the past and I think it's a wise investment. I don’t usually buy new cars. I buy lower mileage used cars and getting warranty is a lot better deal overall. Delta Auto Protect had good ratings overall and they had better prices compared to the other company I was looking at. Delta also handles everything in-house, which is important to me. The last one I had had a third party that handled all the claims and that was a little bit of a hassle.

I usually get an extended warranty through the dealer, but my favorite dealership in town no longer exists so I bought at a different one. I looked for an active market warranty and went with Delta Auto Protect. The rep's attitude was really one of the reasons I went with the company. He was very nice and professional, and he explained things thoroughly. I've had it for a couple of months now, and they have good one-on-one customer service.