Delta Auto Protect Reviews

I contacted your company for refund of my warranty following the total loss of my Corvette, following local flooding. I was told I would receive check with 4-6 weeks... it's been months. I'd suggest to seeking customers to stay away from this company as they have not fulfilled their word.

I have an extended warranty with them. It was mainly based on the very low premiums and the fact that they are a local business. But I don't regret it, they've paid out their money's worth in both situations when I needed them. The girls on the claims lines are really nice and chatty and ready to help. The part I had to pay was always very small compared to the total cost. And the second time I got a rental through them for peanuts a day.

I was pregnant last year, due in December, so my husband was really nervous when our car stopped working one morning. The engine would turn but wouldn't start. We called Delta and they handled it all, and gave us a rental, which we ended up using to drive to the hospital two days later, when our little angel Angie was born.

Got my Toyota covered with Delta since last year. Have not had any major problems with the car. I picked up a metal spike in one of my tires and they helped me out quickly and got me back up and running. Will come back to this if anything changes, but I am happy with them.

I am one of the happy customers of this company. They have solved all my 3 claims in the past 4 months, and have had 0 issues with them. Wish I could say the same thing about my car lol. Well, at least I have Delta to help out. Thank you!

Fine deal with this business. Money well spent IMO. They fixed my car transmission problems and gave me a rental. Only paid pennies at the end. Imagine that week without a car and having to drop the kids off to school every day. Will surely recommend to friends and family.

Repaired my truck and paid the bill. Nothing much to say. Charged me a small deductible. That's pretty fine in my book. Not sure if anyone else got any trouble with 'em but they're good with me. Also, nice girl on the phone.

Driving around without an extended warranty is suicide! Go get your car covered ASAP! And make sure you make the right call, there are a lot of companies out there. My recommendation is Delta. I have been with them for almost a year now and I love them! And amazing guys picking up the phone. Always going above and beyond.

Satisfied with the service. Had no problems with them until now. Even recommended them to my family and have had no complaints. My in-laws had an issue with the car last month and they got it sorted with Delta. I gave them the wife's car while theirs was in the shop, but they only needed it for two days, so fast also!

I purchased this warranty 3 years ago. When I purchased I believed they offered the best program. Then I didn't need them as my vehicle didn't require service due to a breakdown. Today I lost the motor for my right passenger window. My mechanic called Direct Auto on Monday. Today is Thursday, no response from Direct Auto on the repair to my vehicle. The way the contract is written I cannot order a rental until the work is approved. My mechanic is now upset with me because my vehicle is torn apart and has taken up a bay for 4 days. This was not why I purchased a warranty. I purchased the warranty to get my vehicle and shop repaired and paid for. This is unacceptable.

BUYER BEWARE – This company is a complete rip off. I purchased the Diamond Premier Warranty ESP # ** on 6/30/18. My truck Broke down on 9/1/18. On 9/11/18 Delta Auto Protect authorized $1765.00 for repairs. On 9/25/18 I paid $2017.82 for the repairs and was told by Delta Auto Protect to email my receipts and they would send a check for $1765.00. Verified all information was received and payment authorized but still have not been paid. I have contacted Delta Auto Protect over and over again with no resolve. I’ve was told a check was sent 5 different times by 5 different individuals. As of 4/16/19 I have still not received payment. I’ve upheld my contractual responsibilities but it’s becoming evident that Delta Auto Protect has no intention of fulfilling their contractual obligation.

These guys had my back when my car almost caught fire because of a clogged break-line which blocked the brakes on the right hand rear wheel while I was driving. I only paid a small deductible and they picked it up and took it away. I got my car back three days later all fixed.

I have 3 kids and work two jobs as a single mother. There is no way in the world I can be without my car in case it breaks down. I just had to write this and thank the people at Delta Auto Protect, especially Aaron, for helping me out with my car when it stopped dead in traffic as I was coming back from work and on my way to pick my oldest son from high-school. I stopped at the light and the engine died and would not come back on. They sent a truck and had the car picked up and sent to the dealer. They gave me a rental and had my car back up and running the next day and they took care of the payments to the repair shop directly. Thank you! Thank you! Thank you!

I found this company to be satisfying when it comes to value for money spent. They have a very specific way of filing claims and as long as you understand that paperwork needs to exist if you're using a repair shop with which they do not have a pre-agreement, everything is just fine. They have nice people on the line!

I'd recommend using them. They did the job for me when my car broke down. There's a claims line you call and report the issue, then they tell you what you have to do and provide from the repair shop. They even guide you to recommended shops but you can also go to your preferred one, they give you a set of documents that you need to provide. My car was fixed quickly and I only paid a fraction of the cost.

I'm usually skeptical when it comes to insurance. But Delta blew it all away. Great reps on the lines, quick responses to claims and deals on rentals when car is immobilized. Nothing but good things to say.

Both our cars are covered with the DIAMOND PLAN. Me and my wife are very pleased with the service and coverage provided. We even got my brother-in-law to sign a protection plan and received 10 free car washes from Delta as a bonus.

Delta Auto Protect is the one extended car warranty service you should have. I am currently under their Diamond warranty. The reps are great and they make sure they get to the problem of your car. I had an issue with my car brakes and I called with my warranty for a claim. They were able to fix my brake linings and installed genuine car parts. I highly recommend!

I was on the market for an auto extended warranty and I reached out to Delta Auto Protect, along with a couple of other companies. The nice lady that called back from Delta thoroughly explained what the pluses of signing an insurance with them would be, making it very clear that there are multiple companies on the market, stressing out where their stands out by offering discounted premiums and extended coverage. She also made sure I understand the limitations of the policy and the terms of it. It was a very pleasant conversation, which made me decide to go with them. I feel much safer knowing I have a backup for my car in case something goes wrong. Thank you Mary for your patience and for explaining everything out to me! Had my first claim yesterday, washer fluid pump broke down and everything went smooth.

I had a blown tire on the express, on my way to work. Called it in with Delta, they sent a truck and had it replaced on the spot. They took care of everything. I was just late to work, instead of missing the whole day and maybe getting fired.

They promise you the world. I had a question about the contract after I paid in full. I emailed the rep that set it up. He never responded back. Called to ask a question from someone about the contract and was put on hold many times and no one answered the call. After 2 days of this nonsense I went to their new quote section and they answered immediately. I told that person I had a question. I was put on hold again for 40 min. I finally, after relentless calls, told a person I wanted my contract canceled. And to refund my credit card immediately. It’s been two weeks and it hasn’t been done yet. I called my credit card co. and contested the transaction. AVOID DELTA AUTO PROTECT. They are ROTTEN!!!

DO NOT WASTE YOUR MONEY. You're better of throwing your money out the window. I bought what I thought was "TOP of the LINE" protection from Delta Auto. I paid my 5 years in full when I got it. They sold me the stars and the moon and above, they promised that everything was covered beside wear and tear, but once I took my truck in for work, "NOPE, THAT'S NOT COVERED". They only covered a part that cost less than $400.00. I called to argue my rights and I got some lady on the phone very uneducated and brushing of the phone. I will give Delta Auto a bad review in every single site I can possibly get my hands on. I only gave it a 1 star because I can't go any lower than that.

Delta Protect policy esp ** was cancelled on January 9th. I have bought a new car and do not need this policy. I was promised a refund of 1000.00 no longer than 60 days, it has now been 90 days. I have written a letter, called many times, no one has ever returned my call. Customer Service with this company is not good. In fact it stinks.

We have it all cleared up they are refunding us our money.

Purchased an extended Service Plan (Warranty) from this company, this was their top of the line package which included a $0 deductible. Two months ago I had an $800+ Failure, after nickle and diming me on what was covered down to $289 they have not paid what was promised to the repair facility. I now just had to pay that portion of the bill so I would not be sent to collection. Both the repair shop and myself contacted them on several occasions. They even said that the check was being processed and would be sent out. But still nothing. Now I have sat on the phone on hold for over a half hour on three occasions with no answer. Do not waste your time or your money with this company.

I am an BMW repair center and started a claim for a customer which they authorized for 1358.60. When work was completed I sent invoice complete with auth # and claim number on Jan 31, 2019 for payment.. It's now April 4, 2019. Spoke with everyone poss for payment. They claim to have sent checks 4 different time every 2 weeks. Still no payment. I performed everything I was supposed to do and complied with their payment procedures and still they will not pay me. I also wanted to add that good luck speaking to anyone who does not flat out lie to you. Ohhh. Leave a message? You will never hear back.. Just want to get paid for my parts and labor.

I have been told that an unnamed inspector went to see my car at the repair shop 3 days ago and Delta said they do not have his report so they cannot approve my repair. Claim was started on 3/29, car has sat at shop for a week without any work being done. I asked to call the inspector and they refused to give me info. Have spent hours on the phone, left messages that are NEVER returned. Sent emails that go unanswered. Service absolutely is the WORST EVER.

DO NOT SEND MONEY TO THESE PEOPLE, DO NOT SEND MONEY TO THESE PEOPLE. You will regret it. My wife and I were trying to get extended coverage for our 2016 Mazda 3 with 81000 thousands miles. Delta quoted us a price of $2700 for five years or 100000 miles. They were asking for the full amount up front and the BUM I was speaking to asked me to hold for a moment so he could talk to his boss after I asked him about other payment options. When he returned he stated that I could make an initial payment of $150.00 to get it started and after 30 days the coverage would began, during our conversation I mentioned that the car would be driven on a rideshare platform and if that would be an issue. The BUM said no. It's not a problem. So with that my wife and I made the initial payment and E-signed and agreed to all the terms of the contract.

Thank you Delta Auto Protect for having my back. I would have had a lot of trouble if you guys didn't send that tow-truck out on the freeway for me. The guy replaced the blown tyre on the spot. Amazing service! Thank you again! You guys rock.

I had never used my extended warranty with Delta up until last week when the transmission on my 2010 Dodge Durango suddenly died while I was driving home from work. It just made these horrible sounds and then stopped. I called my wife to let her know I'll be late and to ask for a tow-truck number. She reminded me we have insurance from Delta so instead gave me that number.

DAP had the best extended warranty out there. Small deductibles, fast claims response, friendly sales and reps, roadside assistance, replacement rental car for down-times, towing service. And their warranty covers, depending on the package you select, almost everything on your car. I would definitely recommend Delta!

My car was in the Holmes Jaguar repair shop for over 5 days. It was virtually impossible to reach anyone. After I finally picked up the car, the Service Advisor Mary ** finally got in touch with Marie **. Marie explained that Delta would pay $275 for the motor that lets up my passenger window when the cost is $550. I don't understand why Delta is not paying the full cost. Additionally, Delta wants me to pay for the cost of the motor and they pay me back after submitting a receipt. I was told when purchased the warranty that Delta would give the repair shop a credit card to pay for the repairs and that's how it should be handled. I can be reached at ** or ** (text).

After comparing and price matching I purchased a vehicle service contract from Delta in May of 2018. No claims made until Feb. 2019. Vehicle was towed to repair facility who diagnosed issue, contacted Delta and received a repair authorization number. Once the facility forwarded a bill to Delta a corporate credit card number was to be provided for payment. Several weeks went by, NO payment. Repair facility contacted Delta and was told they mailed check out in early March, which was never received. A stop payment on the alleged check was done with a promise from the finance department to pay, as the sales pitch states, via the corporate credit card at the end of the week. No payment received.

This is by far the biggest lying company ever and needs to be completely shut down. I have been harassed, sexually and emotionally. Been told to shut my mouth by Jeffrey **, who is management. Been on hold for over an hour to be hung up on. I will do everything possible to start class action lawsuit. I paid 1500.00 for this warranty. I have been lied to consistently.

Idk where to begin... I bought this insurance policy January 27th 2019. Under the agreement 9 months into my policy would be the policy being paid off of $3,100 with Delta Auto protect but what I got was a $1,019.50 payment taken from me on the phone the very first day... under the agreement that the other two thousand and small remainder left would be paid over a six-month. I never gave them permission to go to my bank or my account or withdrawing funds ever. They have not provided me any service.

I was able to discuss this issue with the company and my check is in the mail.

Excellent service. Amazing worth for the buck. They don't skin you alive with the deductible payment like many other companies do. And they are always ready to help. Whatever the issue I had was, they always tried to make the most of it and help out. 5 stars from me.

Have had a Delta warranty plan for almost a year now. Never had any problems, so I was starting to think maybe I should not extend it for another year. Two weeks ago, an engine warning light came on, but the car still ran fine, so I said I can ignore it for a while and see what happens. Last Tuesday I went into the garage to start the car and go to work and... well, nothing. Engine not turning, that light on, and everything dead. No sound no nothing. Called Delta and explained the situation. It was 7 in the morning, so it took them about an hour to find someone to come over. I left for work and asked my wife to let the guy check the car. I got a call later that day from Delta, telling me the mechanic had checked the car, but the issue was not something he could sort in my garage and that he is about to tow the car to a repair shop, and they were asking for my ok to do so. I of course agreed.

Nothing much more to say. They are exactly what they say they are. A company to rely on when the going gets tough with your car. And it was tough lately, but it all worked out with their help. I had 3 different issue in the past 4 months, and they were all taken care of. I had to pay a deductible every time, but it was more than decent. Happy customer here. Keep it up, guys. Thank you, Aaron!

I had been looking around for a warranty for my used Toyota when I came across Delta and requested a free quote from their website. I was happy with the quote. I took out the warranty. When my car stopped working one morning, I called them. They sent a truck to my house within the hour. Thank you Delta Auto! I think I finally found the right one!

I have had a positive experience with this company. From sales to claim reps and finance, they were all friendly and did their best to help. Also, the package covers most normal car issues making it a very good choice, especially for used cars. If you want to take advantage of the best premium, under 100K miles is where you would need to be. I love them. Not going anywhere else in the near future.

I run a small fleet of limos in fabulous Las Vegas, Nevada and I cannot do without an extended warranty plan for my cars. I went with Delta because of the small premiums and their excellent service. My brother Joe uses them for his family cars and encouraged me to go ahead and sign with them. I have not had one bad experience with them up to date, they keep their promises and if you can read English the terms of the contract are very clear. It's supposed to be an extended warranty, not overall insurance, so of course, there will be terms. But it has saved me a lot of money in running operation repairs and a lot of downtimes with the roadside assistance pack.

Hey guys, good job! Your extended warranty plan got me out of sooo much trouble with my van. First the tire, then the electrical problems. You were there for me each and every time. I don't know what I would have done if I had to fully pay for all of these. Love it!

I'm on my third insurance company and my third second-hand car. I can tell you they all have flaws, some of them to the point where you feel you're just being scammed. My Delta experience is by far the best up to date. My current car is shared with my wife, so it packs a lot of punches (no misogynism intended). I've had two incidents, a blown tire in the middle of highway 6 and a more serious one related to the transmission. Both were addressed as I expected and in comparison to previous companies, the amount I had to pay was not ridiculous. The contractor tow-truck driver, Jerry, was super nice and said he had a good working relationship with Delta, as he is a one-man business. The person I spoke to on the phone from Delta sounded sincere, feeling sorry for the trouble I had. It kind of felt like calling a friend and asking for a hand. I like this company. Makes me and my wife feel safe, whatever the situation is.

Delta Auto Protect has been the best option for me so far in terms of maintaining my car and getting additional services like roadside assistance. I am most impressed by their customer service. They’ve been extremely friend and more than responsive in times of “crisis” for me. This service makes it easy for me to feel confident when I’m driving, especially on long road trips. A few weeks ago, my family and I went on a road trip and ended up on the side of the road with hazard lights on. We weren’t sure what happened with the car but we were able to get roadside assistance through our warranty and the car was up and running in a little while. We were thrilled that this emergency service cost us so little but made such a big impact on our trip. I am very pleased and hoping for future positive experiences with this company.

I will never change my extended warranty for my car, Delta is the way to go, for me at least. They have always been prompt and fair, explaining the reasons behind me having to pay an excess sometimes. I've had three separate incidents, one involving me being stupid and running out of gas, one where my ABS light went on in the dashboard and had to have my break-pads replaced on my rear axle and one where my gearbox would not shift correctly. In all three cases, they took care of me, and in the end, in total for all these I paid an excess of $87.00, and I even got a rental for the last one, as my car had to be in the shop for almost a week, waiting for the part to be delivered. I think that's a pretty fine deal. What I'm a bit annoyed with is the fact that my car is just over 100K and it's been having all these issues. I would have been bankrupt if I hadn't opted for an extended warranty with Delta. Worth it!

Had an overheating issue a couple of days ago. Called Delta and they had a tow truck sent under half an hour. The car was taken to the repair shop and they offered me a rental for the downtime. In the end, I only had to pay a small deductible excess. Could it have been better? Yes, maybe a bit shorter wait on the phone line to get to a rep, but all together, it was 40 minutes to have a tow truck at my location from the moment my car broke down. Overall, good experience.

I bought a 5 year plan to cover my 2014 BMW X5. The price was great. I thought to myself, this is too good to be true. One year later, a part of the sealed block in the engine leaked (something that I have no control in maintaining) and the engine needed to be replaced. Of course, Delta found a loophole in the contract to disclaim. Ok, fine, shame on me, I knew it was too good to be true. I paid out of pocket to replace the engine and then sold the car. Leased a new car with a full warranty. Called Delta to at least get my prorated portion of the unused contract refunded (allowed as per the contract thankfully) back in December of 2018. Got a confirmation email that the cancellation was processed and the check would take up to 60 days to receive.

My name is Lashawn **, I purchased a warranty for my vehicle in Nov. 2018. I paid 1500.00 for the warranty, I felt relieved that I had coverage. In Jan, my car had a leak in the sunroof, I knew repair wouldn’t be covered, no big deal, but what I didn’t know and didn’t expect, was the unprofessionalism, lack of customer service and down right rudeness from the customer service representatives. I was repeatedly hung up on, left on hold for hours and talked down to. I cancelled the warranty on 1/10/2019, I was told I would receive a prorated refund in the amount of 1083.00. It is now 3/14/2019, I haven’t received anything.

Good deal good price. Happy with the extended coverage. Been looking for something reasonable and all the ones I talked to wanted too much money. I would have saved money if I paid out of my own pocket. Glad I didn’t quit looking. Thanks for the full coverage. If I should ever need it I will see how good you are.

Waiting 3 months for them to pay on a repair they approved. They are great at making excuses, and you will wait forever to get them on the phone. Average waiting time to get through on phone has been 25 to 30 minutes, every day for 3 months. Don't bother leaving messages, they will not call you back. Go elsewhere.

Delta Auto Protect has the lowest deductible around. It was the only thing I was responsible for paying, when my Camry stalled on the freeway. Something about the crankshaft sensor. Delta Auto arranged for me to be towed and had someone out in an hour's time. They also arranged for me to have a rental while my Camry was being fixed. This is a company that I definitely have no problem recommending to others.

My ESP is **. I cancelled my policy on 12/18/2018 and was told will get my refund within 30 business days. Called them back and talked to Robert on 2/26/19 who verified my address and was told I would get my refund on 3/8/19. Today again called 3/12/2019 and Maria told that it was sent to the wrong address. Due to the bad reviews I had the gut feeling that they play these tricks and that's why I checked my address with Robert on 2/26/2019. Now I am being told that I will get by the end of this month. I will lower my rating if I don't receive and take up the matter legally.

I am so glad I purchased my extended auto warranty from Delta. Two weeks ago I broke down in the middle of rush hour traffic. Needless to say it was so frustrating just to get my car to shoulder. I called customer service who quickly helped me get a tow to the repair shop. I was pleasantly surprised by the rental car provided during repairs. I did not realize it was included on my warranty. The car needed a new transmission. The total was so expensive but, thankfully, I only had to pay my deductible. So happy with your fast and friendly service. I will definitely recommend to everyone I know!

When I used my Delta Auto warranty, I was stuck in the store parking lot. They sent for a tow truck and he was not able to jump the car, so it was towed to a shop. They got me a rental car for while I mine is in the shop. When all finished, I paid my deductible and left. That was easy.

Don't answer calls, don't return calls, don't authorize claims, and don't pay for claims. Have been after these guys for 3 weeks trying to get authorization for a customer's vehicle. Here we are 3 weeks later, my customer still doesn't have her car, and I still don't have authorization to repair the vehicle. Meanwhile the car is accruing storage charges now. This company is a joke, stay far away.

I didn’t really know a lot about cars etc but I had never had to pull over on side of road due to my car overheating and had to put antifreeze or water into it, and had to wait for it to cool down my engine before starting it up again. But I had to call a tow truck to come and tow my car to the nearest shop cause my car would not start back up after it had water or antifreeze in it to make it cool down but not sure what else is wrong with it, overheated, put antifreeze etc. So car won’t start and with auto protection I only had to pay the minimal deductible, and also thanks to Delta, I was so stressed about all this with my car but felt less stressful than I could’ve been... Thank you!

DO NOT PURCHASE WARRANTY FROM THIS COMPANY, PLEASE AVOID THIS COMPANY. THIS COMPANY LIES SO MUCH!!! I submitted a claim for the replacement of the front left wheel bearings. One of the staffs told me that the claim would be processed within 24 to 48 hours. Then I started calling after 3rd day and everyone kept saying the claim is under review and would be surprised if it takes longer than 24 hours. I kept calling them every day and they kept telling me that the claim is under review and will take another 24 hours to review. The same story by every representative. During this time they kept holding my call for more than an hour and line was disconnected. SO MUCH IRRITATING!!!

I purchased a extended warranty with the agreement that I could get a pro rated refund if I sold the vehicle. I called and canceled my policy on January 8th and as of March 3rd I have not received my refund. At this point I have serious doubt this is a legit company and wonder if I ever had a legitimate extended warranty.

When I did some research, Delta Auto was the best warranty company that popped up. I had a good experience talking to their staff. They were great. They helped me and they explained the different options and what's best for me and my car. Payment was very easy, too. I decided what I wanted and I didn’t have the money that day, but then, we set up a payment plan for the day I got paid and it just came up. Delta is very reliable you won't be disappointed. Thanks.

Delta Auto Protect saved the day! When my motor blew up due to a faulty oil-pan, DAP had my car towed to the shop and covered all of the costs to repair it. All I had to pay was my deductible, which was a lot less than the cost of a new motor. I don't know what I would have done without my Delta Auto Protect policy.

I had a covered tire issue on the included wheel and tire coverage. When I could get through on the phone there is always another excuse why they have not sent reimbursement. They don't deny it's covered - "But oh let me find your receipt again." "Oh let me upload it." "Oh we need to reissue the check due to a system glitch."

The experience has been terrible. While buying the warranty they gave me car wash coupon to be able to get up to $100 worth of car wash reimbursed within the first year of contract. I submitted the receipts for all of my car washes within one year and I have not heard back anything from them. I tried calling them almost 50 times now but nobody picks up the call and they do not even reply to the voicemails. Same thing happened with one of my car repairs. They did not pay for 7 months and even after that they only paid half. Please refrain from getting this car warranty.

I had nothing but a great experience with Delta Auto Protect. I blew my tire on the highway and gave Delta a call. They were speedy and had the tow truck come within 30 minutes of me calling. Only thing I had to worry about was a small deductible and I got my car home in no time. They offered a rental for the meantime but I didn’t need it. All I can say is thank you to Delta Auto. A tremendous experience.

Delta has a great warranty. I had to use it when my car had engine trouble recently. I was stuck on the side of the road, so they sent a tow truck and ordered a rental car too. Since the engine was smoking, I knew it would be in the garage for a bit. The next week it was ready and I had to pay only my deductible. That saved me a lot of money. Thank you.

As soon as I wanted to file a claim they were not only hard to reach (excessive hold times and hang ups), they decided to cancel my policy instead of providing the warranty service on my vehicle. This place is a joke, they've taken thousands of dollars of my money over the course of a couple years and provided absolutely no help. I don't know how the attorney general allows them to still do business in the state of Pennsylvania. It's a disgrace!

Delta Auto Protect extended warranty is the best company and has the best customer service. In these days of 24 hours a day customer service, it is so great to have this type of customer service support nowadays. When my car had a problem while going to my work I talked to customer service for help. They sent a tow truck and got me a rental while my car was in the shop. Thanks!

I cancelled my contract in October of 2018 and have called numerous times with the same deceptive answers. This company is not trustworthy! Do NOT use their services! Today is February 2019! They will mislead you and cannot be trusted!

Great warranty. I cant believe how efficient they are. I had an issue with my gasoline hose and the car just stopped moving, as soon as that happened I called and they arranged for me a tow truck to come rescue me and the only thing I had to pay was just a quite low deductible. I am very happy with Delta and recommend their warranty.

I locked my keys in my car and the only spare key I had was 30 miles away at my house. Putting in a call to Delta Auto Protect was the only thing I had to do and they took care of everything else. They contacted a locksmith and sent him to my location. Within the hour I was in my car and driving down the road again and all I had to do to take care of my problem was to call Delta and pay a very low deductible. The rest was no stress, no worries.

They didn’t pay claims but they take your money every month for nothing. I called and ask was my ignition coils covered. I was told no so I paid 1100 to get my car fixed only to find out it was covered. So I sent in my receipt. That was in November 2018. It’s now going into March 2019. Still no check and they only agreed to pay me back 514 dollars. They keep telling my check is in the mail. I seen a lot of reviews on this company and it’s not just me. It’s everyone they deal with. I don’t see how they still in business. Please stay away from Delta Auto Protect.

Leaving from a meeting one day and my car starts jerking and just turned off. I called Delta with my warranty ready. Lisa was so helpful. They had a rental ready for me shortly after and they towed my car without hesitation. I didn't have to pay very much out of pocket. If you're having car troubles go with Delta!

I had been shopping around for a warranty for my new, used car when I came across Delta and requested a free quote from their page. I was very please with the response, so I took out the warranty. When my car died, I called for help and they sent a service truck to me. I am so glad that I signed up with Delta. Thank you Delta Auto! And to anyone reading this, "you have finally found the right warranty!"

This company is miserable to deal with, my dealer had to hound them for days. I am still awaiting for payment after 3 months, called multiple times but no response. I would suggest you take legal action with these people, just horrible.

I was involved in an emergency situation where I needed air for my car tire. I’m not a car repair expert so I was happy that I could take advantage of the extended car warranty that I have with Delta Auto Protect. Instead of feeling frustrated about my situation, I had the confidence that I would get a timely service. The company I contacted arrived at my location and ready to have the problem resolved.

I am happy with my Delta warranty. They came through with a tow and a renter when my car refused to start. When my car was out of the shop, I just paid my deductible. Great coverage and so easy. Thanks!

Bought this last summer. Last month my vehicle had to go to Cadillac dealer because power steering went out. They've had it now for going on 5 weeks because they took 3 days to call dealer back after initial contact, lowballed the dealer on parts and labor, said they would order the part which they never did, said they would allow the dealer 400$ toward the part although it was 800$, making me pick up the balance. Customer service is non-existent. Dealer found lower control arms bad while replacing power steering rack, Delta would not cover because it wasn't in the original estimate. I'm out another 800$ personally. The sales pitch is perfect, but the execution is the most underhanded business tactic I've seen in a long time. Stay away from these people, they WON'T service what they sell.

So I'm driving back from a cross-state trip and I'm maybe 40-50 miles out from my house when I start to feel my car slowing down a bit off balance. Two minutes later, I'm hearing a grinding noise. Apparently, my tire had been slowly deflating for a while and if it wasn't for the fact that I was driving slowly, nobody know what might've happened. I pulled over into the nearest gas station I could find and called Delta Auto Protect. Quickly, they got a tow truck over to pull my car and fixed me right with a rental by the next day. Fortunately, all I had to worry about was a super cheap deductible and they had me right. What an experience!

I had problems with the battery on my car. I was the grocery store and the car wouldn't start. I called Delta Auto and they told me that a tow and repair would be covered under my warranty. I was thrilled by this news. Imagine having that peace of mind, where repairs are covered, and all you pay is a low deductible.

On a scale of 1-10, Samuel tops out @10X100=1,000!! He provided answers before I asked the question. The cost of the Warranty, with the Presidents' Day was very welcome as I am retired with a fixed income. I will most definitely recommend Delta AND Samuel whenever I can.

Unacceptable! I purchased warranty looking at the review and put claim in November and it's February still waiting for the check for $479. Every time I call we will mail and you will receive in 15 days. Never received check and still waiting on money! Never seen a scam like this but have decided to go to business bureau and news channel to get help so I can get my money back! Please don’t trust fake reviews. Make sure you read and research before get any extended warranty.

I am very pleased with Delta. They have a great warranty that I signed up for. And when my car dies, they sent out a service truck to get me going again. Luckily, all I needed was a jump and they took care of that. Thank you guys!

My 2007 Honda Civic vehicle became disabled and inoperable. In a emergency situation like this, I am glad that I purchased a warranty from Delta Auto Protect. I called and they arranged a tow truck to move my car and they helped me to arranged a rental car to continue my trip. I only had to pay my very low deductible for everything they took care of, and I was able to make it on time for my friend’s wedding! Thank You Delta!

So far Alex has been very easy to work with and seems to be very knowledgeable about your products. We are just now finishing the enrollment process. I have read a lot of reviews so far. Many are very positive and many are very negative. I hope that my experience with Delta will remain very positive.

I started having car trouble suddenly and Delta Auto Protect really came through for me. Delta Auto Protect provided me with a tow and a rental while my car was at the repair shop. I had to pay a low deductible which was great for me. I appreciate the help Delta Auto Protect has provided me.

Paul was most helpful in getting us the coverage that we wanted at a awesome price. Thank you so much for working with us today. I will recommend you to all family and friends. It was easy to set up and make all of this work out for me and my husband. So grateful for the opportunity to work with this company.

This "Company" stole $2500 from me!! To summarize it let me say that they refuse to cover my car repairs and I went ahead and cancel it, almost 3 month after still having received my money back! Now they don't answer my calls and when they do I get transfer to a supposedly manager that never picks up or returns calls. All those 5 stars reviews they must have paid for them!! All lies!!

It’s been a year since I purchased the extended warranty from Delta Auto-Protect, and for the first time, I had to use it. I was on my way to a friend house, I was on the freeway when I got a flat tire. I called Delta Auto-Protect, Aaron was the representative I spoke with, I told him what had, where I was, and I also told him that I didn’t have a spare tire. Aaron made sure that I was in a safe location, and told me that he would send Robert the tow truck driver and he would be there in 10 minutes. He also told me that my deductible would be $50 dollars, which was not bad. Robert arrived just like Arron said, once he checked that I was okay he hooked up my car and took me the nearest gas station. I got my car fixed, when on way and was very happy that I purchased the warranty. I’ve also told my friends about Delta Auto-Protect and a couple of them have purchased it.

Delta Auto Protect assisted me when I was in trouble with my car. Someone backed up to my car and damaged it badly. I had to call Delta Auto Protect and they arranged for someone to come out and check it out. The person was on time and very nice. The service he provided was very friendly and professional. They towed my car and got me a ride, I am a happy customer. All it cost me was my deductible. Thank you.

I rarely write reviews but was incredibly impressed by the customer service. They were professional and kind. When my Cadillac Escalade broke down in the middle of a busy highway, Delta Auto Protect actually provided me with towing, a nice rental, and roadside assistance. He was even nice enough to get me bag of cookies because I was so worried. They responded quickly, walked me through the entire process, and were empathetic. They essentially held my hand - which I appreciated! I only had to pay the low deductible! They also got me into another rental Cadillac while I waited for mine. I absolutely had to recommend their service.

My car has always been in a better state since I started using Delta Auto Protect. My extended warranty package with these guys covers all my repair problems, my cars get serviced on a regular basis and this is one of the reasons I love the Delta Auto Protect guys, they deliver very high quality services at a good price. Highly recommend!

Thank goodness, for Delta Auto Protect extended warranty. The worst thing in the world is for your car to break down while on the road. I am so fortunate that I had the extended auto warranty. My car started jerking and then it died. I called and with the 24 hour road side assistance, they came with a tow truck. I also received a rental while the car was being repaired. I was only responsible for a small deductible. I am so glad I had Delta Auto Protect.

I have a 2016 Honda Accord that I bought used from a dealer. I heard about Delta from a co-worker of mine and thought that the rate was great after getting a free quote, and I decided to purchase the extended warranty. When I started having issues with my air conditioner last summer, Delta Auto Protect made sure I was squared away. They covered pretty much everything, down to the parts and labor. Definitely worth it.

Please do not purchase anything from this company. I have several emails and texts between the sales and claims department on how I have been treated. When I was purchasing this policy I was promised so much and they called me twice a day every day and once I bought I can't get a response back nor can my dealer advisor to pending and past claims. Do NOT waste your money, contact me first and I will provide proof of the promises from them and received NOTHING!!! Zero Stars.

Paul ** did an excellent job of explaining the different coverages and their benefits. Pricing was very competitive, and processing the transaction was seamless. Paul followed up with a call to confirm I received emails detailing coverage and make sure everything was as we discussed.

This company would not fix my power mirror on my Escalade. So I canceled shortly after. They made it very difficult to get cancellation doc sent through email. I had to call several times. Finally got the cancellation paperwork, Delta Auto Protect was only willing to refund $1690.00 of the $2100.00 paid. Fees and stuff they claim. They said refund would arrive soon. Now it has been almost 3 months - still no refund. I have spent many hours trying to collect my refund. They just keep stalling. They train the call center people to stall you with promises that “the check is on the way”. It is clear that Delta Auto Protect is defrauding me out of my hard earned money. They are on the cheaper side, as far as cost. But buy beware!

The hood of my car started smoking while I was driving. I called Delta Auto Protect once I made it to my destination. Delta sent out a tow truck and rental car for me in less than an hour. I only had to pay my deductible. This was the most affordable tow and rental I ever had to pay for. The rental was also a very nice car. Delta had my car repaired in five days. When I got my car back, it was fixed and back in working order. I was very thankful that Delta fixed the car in just a few days.

This extended Warranty company is a Scam! They charged me $2600 for the 5 yr 60K miles extended warranty. On the first claim they gave me a runaround for 2 weeks while my car was in the shop waiting and I was driving a rental for $47 per day and after the 2nd week they denied my claim for absolutely no reason! The managers themselves didn't have a good reason. They just thought since the charge was a bit high. They can just decline and get me off their back! This company is FRAUD and I suggest to not waste your money at all! They are all sweet talk but NO action at all!

I kept hearing this grinding and groaning sound while in my car, but didn't think anything was wrong until I tried to turn out of my driveway. It took all of my strength to turn the wheel and I almost caused an accident. My power steering pump had gone out. I pulled over and called Delta Auto Protect and they arranged a tow to my dealership. I just paid my deductible and that was it. My car has been fixed and I am very happy.

Delta Auto Protect failed to pay for a repair service authorized in advance and in compliance with the warranty contact rules. This was never disputed by Delta Auto Protect in the phone calls and emails attempting to collect payment. The Infiniti Dealer will not work with Delta Auto Protect and warned me of the likely outcome. Now headed to small claims court. Take your business elsewhere.

Updated on 02/04/2019: This is worst company I EVER dealt with. They authorized replacement of water pump and it is a month out and they still have NOT paid. They told Consumer Affairs this was settled and it is not! They lied to me and repair shop they hadn't received fax. I faxed myself and called immediately and was told, "Yes, we already received invoice 2 weeks ago." STAY AWAY FROM THIS COMPANY! Robertson Tires at 1145th and 21st street will verify all info I have given. His name is Justin.

Delta Auto Protect sells you on being able to take your car to any shop for covered repairs. What they don't tell you is that they will take forever to respond to you or the shop and even longer to pay. We have had to use the contract twice now. They never paid the shop for the first repair until we brought the car back in months later for another issue, and the shop threatened to hold our car. Now, they nickel and dimed the shop and refused to pay the full amount of the alternator repair, leaving us holding the bag for the difference, and we had to pay the full amount up front. They are supposed to be sending us payment (as the shop will not wait on payment from them again), and have never reimbursed us. I have called multiple times and e-mailed a manager multiple times with no response. This product is a borderline fraud.

I purchased a used car last year and had it thoroughly looked over by my mechanic before purchasing it. Everything was going well for a few months until out of nowhere, I started having problems with the brakes squeaking and grinding like crazy. It was embarrassing and frightening! I would come to a stop and you could hear my car from a mile away. I become afraid at one point that my brakes might fail me.

I purchased a vehicle for myself and I decided to get a warranty since I bought the car used. About month later I was stuck on the side of the road with my now broken down car. I called Delta Auto Protection for my warranty and they had someone out to tow it to a shop in no time and a rental for me to use while my car was getting fixed. All I had to do was pay my deductible. They have a great extended auto warranty, which I do recommend if you are buying a used car.

I remember browsing the internet for 3 whole months searching for an insurance company with low premiums and great benefits, luckily I found Delta Auto Protect. I have been with Delta for 3 years, might I add - It's been the greatest 3 years of my life. My car broke down 6 months ago and a tow truck attended to me within 30 minutes. I am extremely impressed with how DAP attended to me quickly. I spoke to a consultant that day and we finalized my claim.

Delta Auto Protect did an awesome job getting approval to fix my Ford truck. They also helped me with getting a tow truck on the way. The truck went into the shop today and will be fixed, paid for, and on the road tomorrow. I appreciate the fast service I was provided.

When I bought a new car, I also purchased a warranty from Delta. Thank Goodness! My car broke down off the freeway and I needed help. I called Delta and they arranged for a tow and a renter. Once my car was ready, I picked it up and paid my deductible. It turns out that my alternator was shot and needed replacing. Thanks Delta.

We performed repairs under contract ** in December of 2018. 1 month later, we still do not have payment. Transaction record from last 10 days: 1/15 - (30 minutes on hold). 12:00 pm left voicemail - no return call. 1/16 - (15 minutes on hold). 12:00 pm left voicemail - no return call. 1/16 - 2:35 pm - spoke to Hector (ext **). Said it was ok to pay, will call back with credit card. 1/16 - 4:30pm - Hector claims to have paid client directly. 1/16 - spoke with client, client claims has not been paid and asked warranty company to pay our shop directly.

Last week I accidentally locked my keys in my car. I called Delta, and they sent over a locksmith right away. It was the quickest service I ever received and the person I talked to on the phone was super nice and understanding! I am so glad I have my Delta warranty.

If I could give this company a ZERO I would in a heartbeat! This company is completely unprofessional. They approve work to be done by repair shops and give you a claim confirmation but never actually pay the repair shops for any work performed. Which then is put back on the customer who purchased the extended warranty to pay the shop for work that was approved to be performed by Delta Auto Protect! They are the most unprofessional company we have ever dealt with. You call to speak with someone and all you get in return are rude employees who hang up on you or put you on hold! When asking to speak to a manager they hang up on you or put you on hold for over an hour! THEY ARE CROOKS! DO NOT BUY ANYTHING FROM THIS COMPANY! We will be taking legal action in this matter since we have no response from the company for payment!

I was driving home and I noticed my vehicle began sputtering. I pulled over and the vehicle wouldn't go ahead. I called Delta where they organized the tow and settled the transmission issue. All I needed to pay was the deductible. I am an exceptionally happy client.

I am very happy to say my experience today was very successful. I spoke to Brayton ** who resolved my issues and took care of all of my concerns. Delta Auto Protect is very lucky to have such a knowledgeable associate who takes care of their customers.

I'm happy with the service I receive from Direct Auto! I was referred by a friend and I must say, this warranty is very impressive! They really do provide coverage for your vehicle and up keeps the maintenance just like they say they do! I wouldn't choose another company to service my vehicle!

People please DO NOT get this warranty. This company is awful, very bad customer service, will not answer phones, when they do answer you’ll have to wait and listen to elevator music for 20-30 mins. They must be short of help. They say 24/7 online but I called on the weekend and a guy answered and said he was the answering service. But if you call I’m to get warranty they pick right up and offer you the cheapest warranty with high miles. I should’ve known then something was fishy. I’m not angry or bitter because I know some things are not covered. Their warranty is not specific at all. It says it covers transmission but make sure you get in detail the components of every part.

The Delta Auto Protect is nothing but a front to rip people off their money. We got wised up on time not to purchase their policy. However, after over 2 weeks, we are yet to receive our initial deposit. We have made three phone calls to our sales rep, and each time he assured us that the refund was on its way, yet no refund so far! This leaves us with no choice but to contact our credit card company and ask them to reverse the charges. Based on many complaints and bad reviews online, and our personal experience, you should stay away from Delta Auto Protect!

Beware. I am a local transmission repair shop in business for 19 years. Worked in the industry for 29 years. This company has lied to me about paying their part of a transmission rebuild I did for them and their client. They have never once returned any of my phone calls and have multiple excuses about paying me. Been put on hold for long periods of time to end up with voicemail and my poor customer needs her car which I can't deliver until they pay their part of the repair as promised which ended up just over half of the cost. They do not cover everything as most people would think when buying their warranty.

DO NOT TRUST them. I've had them for 3 years. My Range Rover full size HSE broke 3x and they refused to pay each time. They are a fraud. They sold me the world and they underdelivered. I am so upset and disappointed. We paid $3000 to purchase my warranty. What a waste. I hope they can sleep at night knowing they steal people's hard earned $ and lie to them. STAY AWAY...

Took my car in for new starter. Shop got it approved, work was done. Now it's a week and half later, the shop calls me because he has not gotten paid. Monday they told him he would be paid in 24-48 hours. Today is Saturday, still not paid. Shop said this is the most difficult time they have ever had with a warranty company. Very unhappy I have to chase them to get them to pay the shop. Monday, if they haven't been paid I will have to pay the shop.

Great service! My parents bought this for me when I got a used car, a Honda Civic. It ran great the first year, then started having transmission problems. Everything was taken care of. I was even given a rental during the repairs. Only cost was the deductible. I bought another year of coverage just in case! Highly recommended.

It is absolutely shocking to me that there are so many positive reviews of Delta Auto Protect. I purchased an extended warranty on June 29, 2015. I've used it twice, and both times were like pulling teeth. The first time, my window motor blew out and needed to be replaced. It took Delta two weeks to resolve my claim, and it was because of weird reasons like "they have one fax machine which is in a locked room and closed on the weekends."

I decided to purchase a used car a few months ago. The Ford Explorer had about 95,000 miles and the previous owner claims the vehicle has had consistent maintenance. I work full time, I have a daughter, and I am a full time university student. So I am always on the road, moving around in the city. After clocking out trying to go home, I found out my car would not turn on. I quickly dialed my Delta Auto Protect representative and she assured me to sit tight and in about twenty minutes a tow truck will take it to a ASE certified mechanic to fix the problem. The mechanic discovered that the oil pump was worn out and needed to be replaced. Delta Auto Protect paid for the fix and only left me with an affordable deductible. Words cannot describe how grateful I am to have Delta Auto Protect. I recommend any driver to call a Delta Auto Protect representative to gain further information.

Great website, very easy to navigate, Samuel **, was very helpful! & very patient. Great customer service! Great communication via email, I will recommend to family members to buy their extended warranty through Delta Auto! Samuel was quick to send me his contact information for future references!!

We run a very highly respected service department in Bradenton Florida And Delta approved a repair for our customers Mercedes. After having no problem getting authorization we continued with repairs. Customer paid deductible and copy was faxed. Called 3 days later with the accounts receivable company stating payment was mailed, normal payment is to be faxed with a credit card number. Once waiting a week no payment was rendered. Called back and was told credit card payment would be made.

Called claims dept. On hold for 22min., 18min, 15min. Phone system puts you on hold before putting you in voicemails. Other times called and just couldn't wait any longer. It's been 3 days. Garage won't release truck until bill is paid. Frustrated! I would never buy from this company again.

Sold a car. Couldn't get callback for exchanging the policy on to a truck. Canceled and got e-mail confirmation Oct 29, 2018 promising $853 within 30 business days. It's now January 15th and still no refund. Many many calls. Long waits. Never the same representative. Often cut off. Finally filed claim through Texas Department of Licensing and Regulation. They kept saying it wasn't necessary to file a complaint. Do yourself a favor and file a complaint as soon as the 30 business days is up. They keep saying it is in the next check batch or the last one. They said they only mail refunds once a month. Do you know any other company that does that. Expect extremely long call wait times and being cut off.

I bought a Delta Auto Protect warranty about a year ago and already used it for repairs. The customer service representatives were very helpful and friendly. They even arranged a tow for me. I will suggest everybody Delta Auto Protect warranty to leave a peaceful life. The money you are gonna invest now wouldn't waste. It will save you thousands in future.

Does not pay claims after approval... 7 weeks my shop has been waiting. I have been told so many different stories about payment status. ALL Lies... Buyer and repair shop owners beware. There are several other companies out there that are reputable.

I purchased this warranty and added the wheel and tire package. I was asked if I had premium wheels and was to take a picture of the wheels and send it in to verify. After a couple claims, which took forever for my mechanic to contact them for an ok, they stated that the tires on the vehicle were not stock and they were canceling the entire warranty. They stated that I would get a refund minus the money they previously paid out. When I call to talk to someone about this I either get their answering service or no answer at all. If I call as a "new" customer someone picks up right away but "can't help me" and transfers the call to the same place where there is no answer or an answering service.

I had a tire blow out while driving on the highway. I called Delta Auto Protect and they arranged a tow truck to get my car and tow it to the nearest tire shop. All it cost me was my deductible. I'm very happy that I have the opportunity to be a part this company because I don't know what I would do without them.

Please stay away from Delta Auto Protect. They will make sure your amount is larger than theirs. Customer services so weird and the phones ring for very long periods of time. I am begging all consumers please read those reviews because they will protect your pockets. Delta is just no good. They do not care about their customers only collecting your money each month. Delta will not respond when the car repair shop try to call them numerous of time. Totally ignore your Car repair request.

I took my Cadillac SRX to the dealer December 15th since no other shop would accept my warranty. The repair was approved by Delta and my car was ready on Dec 17th. It is not Jan 9th and I just now got my car back, and the only reason I was able to get my car today is because I just paid the full cost of the repair. I called several times and the support is horrible! Was told a check was MAILED to the dealer on Dec 17th. Then I called and was told a check was mailed on Dec 24th, then a check was mailed on Dec 27th. My dealer laughed that "the checks in the mail" from my warranty company. 99.999% of warranty places pay with a credit card over the phone or fax and Delta use to.

My car is in for regular service at my dealer, they discover some leaks. My dealer has previously serviced this vehicle and these leaks were NOT there before. They do multi-point inspections every time. So I paid for a diagnostic of the leaks, and they concluded the problems is: Rack & Pinon leaking, Leaking Transmission Cooler Line, Engine Internal Cover Leak.

My car has always had problems and I used to take it to one of my trusted mechanic but over and over again the same problem would arise. Then I came about some friends who suggested about Delta Auto Protect. I did not go for it immediately but I did some research so that I could get views from some of those who had tried Delta Auto Protect. The response from them was good thus I decided to give it a try. Am glad to say that they offered me the best service that was quick and affordable. I would really recommend Delta Auto Protect to anybody who has any problem with his or her car. It's the best that I have come across.

I recently had a experience with Delta Auto Protect. I had to call because my car broke down. I spoke to Bob and he was able to send someone out to tow my car because it would not start. All I had to pay was my deductible. I would recommend them to any one because there service is wonderful.

I was driving home from work when I noticed my car was overheating. I pulled over and seen that the radiator had water leaking from it. I knew I couldn't drive it, so I called Delta Auto Protect. They sent a tow truck right out, fixed the problem and all I had to pay was the low deductible which definitely saved me money. I'm very happy with their service.

I dealt with Delta Auto Protect this past August to get help when my Volkswagen Beetle broke down and left me stranded far from home. I had issues accelerating up a hill and had to pull over since the car could not continue safety going. I suspected there was a transmission problem, so I called Delta Auto Protect’s customer service to get a tow. I spoke with a helpful gentleman who asked me some questions about my car issue and location and then arranged for a tow truck to come in around half an hour. The tow truck came on time and transported my Beetle to the nearest Volkswagen dealership, where I was told a whole new transmission was necessary. This repair was set up for the next day at just the cost of my deductible rather than the high cost of a transmission replacement.

I purchased two policies and was charged for 3. I challenged the third charge and it was removed from my credit card. Delta Auto cancelled one of the policies without notice. Will not return calls, e-mail, or address the issue. Car is stuck in service unless I pay for it. Customer Service is horrid. Use another company!

Updated on 01/22/2019: It's been 43 days since I canceled my contract and I still have not received my refund!! I call to follow up and the Delta representatives still bounce me from dept to dept and then to a voicemail with no callback!! I'm so done with this "company"! It took them 2 minutes to charge my debit card but 43+ days to return my money!! SMFH!!! DONT TRUST THIS COMPANY!! DONT SIGN UP WITH THEM!! I'm sure all the positive reviews on here are all bull and bought!!

I've been a customer of Delta Auto Protect extended warranty since 2016 and it's been a lifesaver. Their customer service representatives are polite and very helpful. I never had a single complaint for their services, all thanks to the company's exceptional service and prompt response. They've arranged tow for me multiple times when my car broke down and I just have to take care of the deductibles that too are very low.

First time using warranty company. Auto dealer unable to reach anyone for several days. My car was ready in 24 hrs. Had to wait one week for Delta to pay for repair. Didn’t pay for diagnostics or parts and labor 100%. I waited a week for Delta to fork over a measly $150 bucks. I was left with $200 balance for a fuel sensor. I will be canceling this warranty and purchasing new one with someone else. Very poor first experience with Delta.

We have had our policy since 2015 and have used it on two occasions. The first occasion they approved the service for my Infiniti QX56 but it took my dealership's service department 7 months to receive payment. Fortunately the dealership had released my car to me prior to receiving their payment. This time, Delta agreed to pay for part of the issue at hand, and over two weeks ago supposedly sent out a check to the dealership (who still does snail mail checks these days?). The dealership has called numerous times receiving no calls back. They actually have had to call and pretend they are interested in a policy in order to speak to a real person, then have gotten their calls dropped as they were supposed to be getting transferred to the correct party.

HORRIBLE - PLEASE READ BEFORE PURCHASING!!! I am 36 years old and this is my first rating/review I have ever done. Delta Auto will quickly approve claim (which is good), but you will NEVER get your money. I have been given the run around for months that checks are mailed to call weeks later to find out that they still need invoice details to complete the payment process. Have been told on 4 separate occasions that the check was either mailed and or will be mailed (not sure how it was mailed and then not). They are given 1 STAR rating because that is the lowest possible. PLEASE DO NOT FALL FOR THEIR BS.

I purchased a new used automobile and cancelled my extended warranty on August 22, 2018. I furnished the required signed copy of the cancellation. I have made five phone calls and numerous emails requesting the refund. All of the email messages have never been acknowledged and the phone calls resulted in three promises that the check would be mailed on the Friday after the phone call. Today is December 28, 2018 and still I have not received a check from the company. The question of why I rated the company with a 1 is evident- no service and no action to provide a refund of the money due me for the cancellation.

Updated on 01/31/2019: I canceled my contract with Delta Auto Protect, although I still had about 18 months left on my contract. On the January 7th I received an E-Mail, with a cancellation confirmation, which they wanted me to sign. I went through said document and to my surprise they added a NEW paragraph that was different from the paperwork I had initially signed when purchasing their extended auto warranty. The newly added paragraph read as follows: "VII. CANCELLATION OF VEHICLE SERVICE CONTRACT Section D. At the time the sale was conducted on ** there was a deferred registration fee of $250.00 and this is only due if contract is cancelled prior to the term start as noted above. Once the contract begins, it is activated and the registration fee is non-refundable."

I definitely love the extended auto warranty from Delta Auto Protect. These days repairs are very high. This company was one of the few that was dedicated in working with me, I followed my heart and gave them a chance. I had a wonderful experience with them taking care of my car. Definitely recommend them to other people.

My BMW was authorized for a replacement water pump and accordingly, my service tech did the repair properly and returned the car to me. They then asked Delta Auto for payment and were assured that payment would be made the next day via a corporate credit card. This was two weeks ago and nothing has been paid. Every time my service shop calls in for payment, the customer service people give them the runaround. Now the service shop is demanding that I pay for the repair and deal with Delta. This was not the experience I was promised when I signed the contract. I am very disappointed in the company and will probably have to seek arbitration since they seem to be not inclined to pay what they promised my shop. Never buy this warranty!

I bought Delta Auto Protect Diamond warranty ($2500) for my F-250 about a year ago. The turbocharger went out on Oct 8th and I filed a claim. The truck was in Craig CO and my 5th wheel, which I was towing in Baggs Wy. Delta never got around to authorizing the repair shop to fix the truck, and kept constantly requests for info from them. And after two weeks I told them to fix it and I would pay for it and Delta told me they would reimburse me. They never return phone calls, or emails, constant request for things like all services records from the time I bought the truck (sent them 40 pages), wanted to have it inspected by a 3rd party (which I let them do). Each of these things take two weeks or so.

After my car manufacturer’s warranty expired, a friend of mine recommended that I look into an extended warranty from Delta. I was a bit skeptical because the reviews seem a little mixed, but I took my friend’s advice because I trust him. It looks like I’ve made the right decision so far because I have nothing but good things to say about this company and the way it does business. They’ve been very professional, transparent and very diligent in making sure things are done in a timely fashion. I communicate with them about almost everything related to my car because the sales guys and the customer service reps are actually extremely knowledgeable. Feels good to have access to these awesome people!

My Maserati Ghibli, that I love very much, was sending messages regarding low oil pressure even though I had just changed the oil and filter. This, of course was concerning so, I made an appointment with my dealer who diagnosed that the oil sensor was faulty and needed to be replaced. While the sensor was not costly, the service cost was due to the sensor location.

INCOMPETENCE AND TERRIBLE CUSTOMER SERVICE-DO NOT BUY A POLICY FROM THIS COMPANY!!! My vehicle has been in a repair shop for over 2 WEEKS awaiting approval from Delta for repairs required. I have called the customer service Ext at least 25 times and was put on hold or asked to leave a message... and never received a return call. I finally reached someone when I asked to be connected to a sales agent under the pretense that I was interested in buying a policy. Ironically, my call was immediately taken as Delta is only interested in sales but is a no show when you need to make a claim. They finally sent an appraiser to evaluate the repair needs over a week ago and my car is still sitting in the repair shop awaited a decision.