Delta Auto Protect

l took out a warranty on my Mercedes, had it for 6 months at 500.00 down 147.00 a month, bad reviews took 4 days, and 3hr, 53min to cancel, then l was told, l'd had to call another department. Don't waste your money, keep calling, can't get any one!!!!

I have two warranties with this company. One is on an F250 and the other is on an F350. A few months back the F250 was in the shop and the shop could not get ahold of them to discuss repairs. It was only after I copied Aaron on an email to my attorney that he called me back and promised that they would pay that day, as my vehicle was ready. They did not pay the shop for another month and a half; after I called again and demanded payment be made.

I bought my extended warranty less than one year ago. After reviewing the warranty, I determined that the warranty did not cover the electronics that I most wanted addressed. I tried to contact the company to make certain I was reading the warranty correctly. The only response I received was "just read the warranty." I decided to cancel the warranty within the guidelines as expressed in the warranty. I have written three letters (2 postal and 1 email), and have yet to receive any response. All telephone calls I have made, ten over the last two months, have all gone to voice mail with no return calls. Based on reviews I have read, it appears this is a scam operation. I will be referring the company to the Pennsylvania Attorney General's Office.

My friend waited 8 months after filing a claim, and no reimbursement. Therefore, I cancelled my policy just before it was to go into effect. They acknowledged that cancellation, but I've been waiting 6 months for reimbursement. They never return my phone calls or emails. I've called many times, and am ignored. I filed a complaint with the Better Business Bureau, but still not response. Not a trustworthy company. Many other BBB complaints.

Where do I start...these people keep you on hold for an hour and they hang up on you after holding for 30 minutes or more. I have been trying to get a refund since October 2019 and it is not March 2020. I sent the proper information but, when I made the original request, one of their agents purposely sent me a transfer form and not a refund form. I did not know the process and was unaware he sent the wrong form as I informed him I sold the car to a dealership and the warranty could not be transferred.

Paid for warranty after 2 years of my 5 year plan car broke. Took it to Ford dealer who tried to contact them for 5 days. I had to pay out of pocket. They won't answer phone. Contacted pa states attorney. Save your money any good review. They probably made up or black mailed person to change bad reviews.

Delta Auto Protect does not back up their product. They never responded to my calls of complaints. Failed to pay auto dealer for an approved claim 7 months ago. Typically I'm on hold for 2 hrs every time I called, never getting my issue addressed. Now I will have to pay the balance of the claim out of my own pocket. Never do business with Delta Auto Protect, else you will be ripped off.

So I purchased a DIAMOND PREMIER warranty policy from DAP in Oct 2018. I haven't had a claim until Jan 2020. So my car was brought to a Dealership in the town where it broke down. And now it has been sitting there coming up on a month. I call DAP every day while I'm at work and stay on hold from anywhere from 20 - 60 plus minutes for one of their rude employees to answer the phone. Then they answer like they're doing you a favor. Then they transfer you to a supposed supervisor line, to be put on hold for another 20-60 plus minutes, only to get hung up on, then I start all over again.

Terrible company. Their “F” rating by the BBB is well deserved. In Sep 2017, I bought a low mileage 2002 Ford Thunderbird from a friend of a friend, and the seller recommended I purchase a Vehicle Service Contract from Delta. On 12 Sep 2017 I bought a Diamond Premier Plan, from agent Keith **. In Dec 2019 the check-engine light illuminated, I took the car in to the shop, and gave the service manager the Delta service contract information. The car had only been driven about 5,000 miles by me, and all routine maintenance had been performed. Bottom line, the service manager and the shop owner said this is the worst company they had ever worked with.

They do not intend to honor their contracts and will not pay for authorized repairs without a fight. If you have problems with them, call the PA AG's Bureau of Consumer Protection. My first claim was for a stretched Timing Chain. It took Delta over 3 weeks to make a decision and they ultimately denied my claim using specs from a different engine model (not the engine I had in my car) to justify their denial. Luckily the shop I used was willing to work with me and they provided the specs for my engine, which proved the need for the timing chain replacement. I opened a claim with the BBB and PA AG's Bureau of Consumer Protection. In addition, I sent Delta a letter informing them I intended to file for mediation, per our contract. It still took them about 6 months to reimburse me and when they did, it was only a partial reimbursement. How many people can leave their car in the shop for three weeks while they wait for a repair authorization?

Update on 06/12/2020: Please do not use this company. I purchased an auto warranty from Delta Auto Protect. After my first claim was submitted with payment authorization, they refused to pay it for months until I filed a complaint with the State of PA attorney general's office. I also submitted a request to cancel my warranty and should have received the refund in April 2020. To date I have not received the refund, their 866 number is not being answered. I looked up another number which they also will not answer and have attempted to reach someone by email. I have been advised by the State of PA that the company is being sued for operating a scam.

Delta Auto Protect has an F Rating by the Better Business Bureau, yes, a F-RATING! Check their website and look at all the complaints, mine included. Also check YELP before using this company for your warranty as looks like this company is being investigated. I really hope so. PLEASE DO NOT GIVE THIS COMPANY YOUR MONEY! Wish I could give it 0 stars.

This company is a scam. They will promise you the world and will not cover anything. They will not answer the phone and if they do they will disconnect you. Please do not use this company. They are a scam.

I have been told by dealer and repair shops that Delta Auto Protect is one the worst warranty companies to had to dealt with. Had two shops now will not want to deal with them. Very slow in responding, it will takes days and weeks to get responses from them and requires persistence in following up, then they will deny the claim for some unrelated reason. Our last claim on transmission repair and water pump was denied because dealer recommended oil pan gasket replacement initially, but was able to stop the minor oil leak by tighten the pan screw. If you want peace of mind and keep your sanity, look elsewhere.

Avoid this scam!!!! I purchased my 5-year 100K/mile warranty back in April of 2017 at which time they charged my card for the full amount as expected. I have not needed to use my warranty until now 1/22/20 as my heater stopped working. After finding the largest local Ford service center in my area would not accept Delta Auto Protect, I found another ford service center 20 miles away that would. After diagnosis the service center spent 50 minutes on hold with Delta before he was able to speak to someone about covering the parts and labor. He was informed my contract was never signed and put into effect! I have a finalized contract with a start date, end date, contract number, and email confirmation!

Paid them $2,200.00 and they took it all. Waiting for a $1,110.00 refund check for over a year now...crickets!!! They always say it's been mailed or It's been mailed out. My car was in the shop a couple times and they never even answer my mechanics calls...TOTAL SCAM!!!

I have used this twice now and both times the same story, they are sending the mechanic a check yet it never arrives. First time it took a month from the time they said sending check to time mechanic finally received it. This time it has now been 2 1/2 weeks since they said sending check and it still has not arrived. My mechanic will no longer accept this warranty so now I am forced to find another mechanic which is too bad as I has a good one. You call them, and you are on hold from 45 minutes to an hour minimum. Very sorry I used this warranty company.

The worst company EVER. You can be on hold for an hour and still not get your claim paid. I was told that my claim would be paid to the repair shop and that has NEVER happened. This company is a joke! Complete misrepresentation of what I was told when I purchased the policy. I have 2 policies and would not recommend this company EVER!! Any claim that I have made has been a complete nightmare. I will be calling the Attorney General. This is probably my 10th email about a claim from September that I have been trying to get paid. Ridiculous!!!

I have the top warranty on my car 2 years into a 5 year plan. First time I used it water pump is leaking. At dealer 1 month sent all records. Car is very well taken care of. Did work on car before they would not pay for. Paid for it myself. They are not even getting back to dealer. Next step is court.

The company and the people working for them are professional deceivers and are trained to keep you on hold for over 45 minutes if you are trying to get an authorization or claim money; the only way to get someone to answer is if you pick the prompt that says you are interested in buying an extended plan. My local auto repair shop waited over three months and a dozen calls to be paid on a repair done on my car. I will never recommend or buy another policy from this company.

I am with Delta 2 years and unfortunately have to stay 2 more years. From year to year the customer service become worst and worst. It's always hard to call them since they just ignore incoming calls and you have to wait for at least 20-30 min before somebody pickups a phone. Now they just switch the incoming phone to the answer machine and that's all. Nobody never return you calls, I believe this is a part of Delta customer service policy - never ever contact to the customer even they are staying about 24 hours response.

I purchased this service in 2018 due to the good reviews from Alex, unfortunately, that is the last time he would have a conversation with me and after filing 2 claims that were approved they have never paid. They keep saying the shops are not submitting an invoice with the claim number, promising to call me back etc. After that got old then I started connecting with the rudest representatives that have no business in customer service. I've been hung up on.. basically fussed at and scolded by these unprofessional, shady people. It's one big scam... Sadly, I checked them out on ConsumerAffairs when they had 5 stars... I see that has changed and definitely don't want anyone else to have the same issue. They will not pay.. so stay far away!!!

Many promises by company employee, Aaron; however, abundant lies. I am a policy holder and have seen published in the recent past many negative comments from other individuals documenting their ordeals with Delta Auto Protect, I have asked numerous times to see the actual name of the "A" Best insurance provider bonding and insuring Delta. I was told by Aaron for three weeks that I would have the company's name emailed to me. I never heard from anyone with any response from my simple question. My simple conclusion, no company exists that insures and bonds Delta.

I purchased the diamond package with Delta Auto Protect late 2017 early 2018. The first visit to a shop went smooth. They seemed fast and paid the dealers quick. It seems that soon as my repairs passed the cost of my warranty their service disappeared! The next two visits some time later they gave the dealer and myself a huge run around. Ignoring calls and messages and always claiming they were working on. One of their biggest lies is that they’ll call you back! The last time I took my truck in was late Feb 2019. They gave us the run around and I needed my truck so I paid for it myself.

This company is a complete waste of time. The representative that answers the phone will take information regarding to a claim, have you send them an estimate and that is the last you will ever hear from them. When you call them to inquire about the claim they will tell you repetitively that they are reviewing the claim and it takes 24-48 hours for an authorization. Then you call them back and they tell you it is 24-48 business hours.

This company will never pay your claims. You have to wait on hold for hours everyday to get thru only to be told it will get done tomorrow but tomorrow never comes. Check with your auto shop first. They may not even work with them because they are soo terrible. My shop refused to work with them after second phone call. Please! Please don't give this company a dime! They will scam you out of your money. I wish someone would have connections to sue them and put them out of business!

Do not buy, this is a scam!! I bought their premier diamond package and when I had to bring my car in for work. They gave me and the dealer the biggest run around. They never paid the dealer for the work so it ended coming out of my own pocket. So not only did I pay for the warranty, I also paid for the work that was done to my car. And when I called them several times (on hold for over an hour each time), they gave me the biggest run around saying the check was in the mail 7 different times just to not only never receive it but saying they needed to check with accounting and reissue a new one. Each time I called they gave me the same phone extension but I never got the same person on the line. I cancelled the warranty and asked for a refund, I have now been waiting over three months for the refund and again check is in the mail. Bottom line... they are a sham company, do not waste your money!!!

This Company has the worst to No Service, except when it was time to buy Extended Warranty. I have requested warranty twice. First time took 3 weeks with many phone calls and 2nd a rejection. Bad Company.

I purchased this coverage for my car early 2018 and was promised a easy claim process until my car broke down 3 weeks ago, it's been 3 weeks that my car is sitting in a BMW dealer waiting for this company to call us regarding my claim and in the mean time they have accused me of faking my service records for my car (they told me my service record is type up with Microsoft word, it is coming from a private shop who is in business for over 30 years and all I did with them was my normal oil and filter change every 5000 miles). Also they have made comments like *did all these different parts go bad at the same time?* How do I know what is gone bad and why??!! Every time I call in they tell me someone will call my dealership today and it has not happened for the past 2 weeks. Save your money and don't do business with these people.

We purchased an extended warranty for $2,350 from this company two years ago. We now need to file a claim. So far no one has returned our call, we sit on hold forever. The only people who answer as the sales people and they transfer us to the no response customer service line. Avoid this scam operation like the plague.