Delta Auto Protect Reviews

I have the top warranty on my car 2 years into a 5 year plan. First time I used it water pump is leaking. At dealer 1 month sent all records. Car is very well taken care of. Did work on car before they would not pay for. Paid for it myself. They are not even getting back to dealer. Next step is court.

The company and the people working for them are professional deceivers and are trained to keep you on hold for over 45 minutes if you are trying to get an authorization or claim money; the only way to get someone to answer is if you pick the prompt that says you are interested in buying an extended plan. My local auto repair shop waited over three months and a dozen calls to be paid on a repair done on my car. I will never recommend or buy another policy from this company.

I am with Delta 2 years and unfortunately have to stay 2 more years. From year to year the customer service become worst and worst. It's always hard to call them since they just ignore incoming calls and you have to wait for at least 20-30 min before somebody pickups a phone. Now they just switch the incoming phone to the answer machine and that's all. Nobody never return you calls, I believe this is a part of Delta customer service policy - never ever contact to the customer even they are staying about 24 hours response.

I purchased this service in 2018 due to the good reviews from Alex, unfortunately, that is the last time he would have a conversation with me and after filing 2 claims that were approved they have never paid. They keep saying the shops are not submitting an invoice with the claim number, promising to call me back etc. After that got old then I started connecting with the rudest representatives that have no business in customer service. I've been hung up on.. basically fussed at and scolded by these unprofessional, shady people. It's one big scam... Sadly, I checked them out on ConsumerAffairs when they had 5 stars... I see that has changed and definitely don't want anyone else to have the same issue. They will not pay.. so stay far away!!!

Many promises by company employee, Aaron; however, abundant lies. I am a policy holder and have seen published in the recent past many negative comments from other individuals documenting their ordeals with Delta Auto Protect, I have asked numerous times to see the actual name of the "A" Best insurance provider bonding and insuring Delta. I was told by Aaron for three weeks that I would have the company's name emailed to me. I never heard from anyone with any response from my simple question. My simple conclusion, no company exists that insures and bonds Delta.

I purchased the diamond package with Delta Auto Protect late 2017 early 2018. The first visit to a shop went smooth. They seemed fast and paid the dealers quick. It seems that soon as my repairs passed the cost of my warranty their service disappeared! The next two visits some time later they gave the dealer and myself a huge run around. Ignoring calls and messages and always claiming they were working on. One of their biggest lies is that they’ll call you back! The last time I took my truck in was late Feb 2019. They gave us the run around and I needed my truck so I paid for it myself.

This company is a complete waste of time. The representative that answers the phone will take information regarding to a claim, have you send them an estimate and that is the last you will ever hear from them. When you call them to inquire about the claim they will tell you repetitively that they are reviewing the claim and it takes 24-48 hours for an authorization. Then you call them back and they tell you it is 24-48 business hours.

This company will never pay your claims. You have to wait on hold for hours everyday to get thru only to be told it will get done tomorrow but tomorrow never comes. Check with your auto shop first. They may not even work with them because they are soo terrible. My shop refused to work with them after second phone call. Please! Please don't give this company a dime! They will scam you out of your money. I wish someone would have connections to sue them and put them out of business!

Do not buy, this is a scam!! I bought their premier diamond package and when I had to bring my car in for work. They gave me and the dealer the biggest run around. They never paid the dealer for the work so it ended coming out of my own pocket. So not only did I pay for the warranty, I also paid for the work that was done to my car. And when I called them several times (on hold for over an hour each time), they gave me the biggest run around saying the check was in the mail 7 different times just to not only never receive it but saying they needed to check with accounting and reissue a new one. Each time I called they gave me the same phone extension but I never got the same person on the line. I cancelled the warranty and asked for a refund, I have now been waiting over three months for the refund and again check is in the mail. Bottom line... they are a sham company, do not waste your money!!!

This Company has the worst to No Service, except when it was time to buy Extended Warranty. I have requested warranty twice. First time took 3 weeks with many phone calls and 2nd a rejection. Bad Company.

I purchased this coverage for my car early 2018 and was promised a easy claim process until my car broke down 3 weeks ago, it's been 3 weeks that my car is sitting in a BMW dealer waiting for this company to call us regarding my claim and in the mean time they have accused me of faking my service records for my car (they told me my service record is type up with Microsoft word, it is coming from a private shop who is in business for over 30 years and all I did with them was my normal oil and filter change every 5000 miles). Also they have made comments like *did all these different parts go bad at the same time?* How do I know what is gone bad and why??!! Every time I call in they tell me someone will call my dealership today and it has not happened for the past 2 weeks. Save your money and don't do business with these people.

We purchased an extended warranty for $2,350 from this company two years ago. We now need to file a claim. So far no one has returned our call, we sit on hold forever. The only people who answer as the sales people and they transfer us to the no response customer service line. Avoid this scam operation like the plague.

If I could give zero stars I would. So quick to take your money, yet HORRID in issuing refund for unused policy. I have been waiting 6 months for my refund of $685 for a car that I sold in JULY. Suffice to say, hours of wasted time on hold and when I do get a fast talking slick representative, I get the runaround and appeased being hearing "the check will be processed". I have warned them via email and phone messages for the last month that I will take legal action and post a review and they just don't care. PLEASE go elsewhere unless you enjoy waiting on hold listening to terrible music and then getting the runaround and most of all NOT GETTING PAID. Good luck if you use them. P.S. I had a claim on another policy and my BMW service center gave up on getting an authorization as no one ever answers the phone and I had to pay out of pocket.

I purchased a Diamond Premier Delta Auto Protect Warranty in 7/26/17 for $1,800! My first claim was on 11-25-19, when my wife took the car into dealership for a Blower Motor Repair on AC System. Delta Auto Protect requested for the full service history of my used car in addition to the estimate. On 11-25-19, My Dealership sent them the estimate and I sent them details of the whole service history since I received the car. I use the Autosist App and I keep detailed records in addition to shop receipts. On 12-02-19, I also sent them the dealership estimate in addition to resending details of the whole service history. I then called Delta Auto Warranty said that they were still reviewing the claim. I was informed that they had all the paperwork

My vehicle "oil pressure low" light came on and I turned it off and called Delta and they said to have it towed to a garage of my choice as long as they were ASE certified. I took it to my dealer who said they hadn't worked with Delta before, but if they were like other extended warranty company, it should be no problem. I later was told by Delta to read my contract where they don't have to approve any work if I didn't have the appropriate maintenance records. I told them that I bought the vehicle used and that the factory warranty had already expired and that I do all the oil changes and maintenance my self. They told me if I wasn't ASE certified that they had no way of telling whether or not the vehicle was maintained properly.

WARNING! DELTA AUTO PROTECT EXTENDED SERVICE PROGRAMS. If you decide to purchase an Extended Service Program for your automobile you may want to read this further. I purchased an Extended Service Program back on 01/15/2017 for my 2011 Corvette from Sean ** (866-598-5429 **) at Delta Auto Protect. It was the Diamond Premier plan and would cover the vehicle for 80,000 or 8 years. I have since had the following experiences through July 31, 2019 using the Extended Service Program from Delta Auto Protect:

We had a very easy claim for a water pump problem I thought. But after over 10 phone calls and now 6 months we still have not received our check for repair. This is the worst insurance company I have ever dealt with. We were told on 4 different calls that the check has been approved and mailed. Just give it a few more days. Last one was on 10/4/19 the customer rep said give it 5-7 days. Now as of 11/17/19 still no check. Deception and smoke and mirrors is how this company operates. If you call to get a new policy you will get someone on the phone immediately bending over backwards to get your business. After that 15-20 mins to get anyone on the phone and no help. Very dissatisfied and want my original fee of $1469 returned.

This company is a scam, would give zero stars, they take your money and give you stupid reasons to deny coverage-I had an oil leak and provided all maintenance record required by Mercedes. They denied it because they said during my services I hadn't flushed the transmission-which had not been required or rotate the tires-my tires are different sizes in front and rear. And neither of these had anything to do with repair.

I have waited 3 months without a vehicle. Thank god I have a work truck to get to work. I have been made to file 2 claims for the same incident. I was denied the cost of the manufacturer dealership. On the second claim I was denied the claim, calling it “basically cosmetic” when it’s now compromised.

I purchased a Auto Warranty for my 2013 Range Rover Evoque. $2560 is the price I paid. The first claims were denied, Not covered! Then my turbo went out and they asked for all sorts of maintenance reports and the dealer would not accept their assignment of payment (Not Replicable). I had to pay for the repair then be reimbursed. The repair was in May 2019, I paid over $3000.00 with an additional fee for the rental car which they did not cover. On July 2, 2019, the claim was finally approved for $2260.78. Today is November 4, 2019 and I HAVE NOT BEEN REIMBURSED! They just continue to tell me Lie after Lie. It was mailed before Memorial Day, then before Halloween 10/4/19 and 10/29/19 with check Number 8787. Now by the end of the month (November).

Delta took my car when almost majority of the companies refused to accept my car because it was high on mileage and was an old model. Delta not only gave me positive response but offered me a deal that suited my car. It provided for coverage of 120,000 miles for 3 years. 1 year has already passed and I have filed 4 claims so far. They all were approved without bumps and hiccups. I am sticking with this company as long as I have a car.

I had a policy with them. Cancelled sold the vehicle and was supposed to get a pro rated refund and never received. Horrible customer service. Very rude people. I have had to call several times and get a different answer each time. I do not recommend them at all and will not use them again.

Delta Auto Protect authorized worked on my car in July 2019. It's almost November 2019 and the auto body shop has not received payment yet. Delta LIES!! They keep saying they are sending the payment and never does. They took my money in a manner of minutes for the policy. THIS COMPANY IS A SCAM!! DO NOT BUY THEIR WARRANTY!! YOU WILL REGRET IT!!

The warranty contract I purchased was for the 2011 Ford Edge Limited 2 years ago and I am very satisfied with my deal so far. Recently I went for the heated seats that were not working. The dealer told me it was due to the bad HVAC control module. The rep told me the company is responsible for all the coverage so I took a sigh of relief and left my car there. I had a car rental facility from Delta and I could not thank enough for having this company on my car’s back.

On 9/10/19 my service provider determined that the alternator needed to be replaced in my 2003 Porsche Turbo and estimate was sent to Delta for authorization to replace the alternator and received promptly. The work was completed on 9/20/19 and the invoice was faxed to Delta. On 10/4/19 I called Delta and inquired about the status of the claim and was told that they never got the invoice from the provider. Per the instructions of the claim personnel I posted the invoice to the claim file and emailed the invoice along with the contract number, the authorization number and the claims number.

I have been looking at the best warranty company for several months across a variety of warranty companies and narrowed it down to a few top choices. I decided to take the benefit of the July discount deals and signed up with the selected companies. The sales rep at Delta was pleasant and not pushy at all despite the busy weekend. The plan they offered me suited me best and was according to my desires and budget. Buying a warranty is not an easy job but the rep managed everything professionally and satisfied me. He made my day and it turned out to be the great choice. I would definitely recommend my friends and family members to buy warranty for vehicles from Delta Auto Protect.

This company conned my parents into purchasing a $1400.00 warranty for their Acadia. After approximately 9 months of coverage they had an issue with one of the covered components. First, Delta denied covering the component stating that it was an excluded item, we then submitted their own contract to them, with this component clearly defined as "covered". Delta then authorized the repair, but 7 months later has yet to actually pay the dealer for the work, or parts. The The dealer has called on a weekly basis, and we have all called several times to find out where the payment is. Below is a list of the excuses Delta has given for non-payment:

I have had great working experience with the Delta Auto Protect. The sales process was easy and coverage was great. My car was diagnosed before finalizing the contract for any pre-existing issue. After 7 months into buying the contract I had to file my first claim for the oil leakage and engine heating issue. I dropped the car to the repair center and picked up after 6 days. It was easy and efficient.

Delta is the best company to do business with. I am sticking with this company for 3 years despite the pressure of other companies who are always trying to drag me towards them. No high pressure by the reps at the time of buying and it is always a pleasure to work with them. I have premier plan that offers bumper to bumper coverage and is very comprehensive. I would definitely recommend it to the others.

I filed claim for the transmission of my 2014 Jaguar. The rep seemed to be on training because he handled the case very unprofessionally. He just noted my contract number and hung up saying he would get back to me after 5 minutes. But I waited for half an hour but no response. I called again but this line the rep who responded me was a gem. He was polite and cooperative. He approved the claim and instructed me to take my car to the certified dealer and told me he would take care of the rest. He proved his words and I did not face any issue after that. I think it’s your luck that you get on the phone when you call. A good rep would relieve your worry and would give you peace of mind. And an untrained rep would piss you off.