Concord Auto Protect Reviews

From reviewing vendors for a vehicle warranty to making a selection Marc was excellent in dealing with. He understood me reviewing three other vendors. Each question or concern I had he acted professionally in his responses. He would point out items he believed Concord offered that others might not. Not once did he ask what they offered, or their price point were or inclusion were. Each time I emailed him with a question he responded quickly. A comparison shopping. His response time was excellent. This was an exhausting process as I am sure the other vendors would have been fine but in the end your coverage with his recommendations made my decision.

Robert was very helpful, professional, considerate, and efficient. Although my mom's car has 120,000 miles, he found that the Basic Coverage and Advanced could be purchased for 3 years. We greatly appreciate Robert. He clearly described what the warranty will cover. Thank you.

After being denied warranty coverage by several big name companies I called Concord Auto Protect and spoke with Marc **. Not only did Concord agree to cover my rare 2005 truck, they offered their premium package! Marc explained their product and purchasing process thoroughly, he replied and followed-up promptly, and he made my overall purchasing experience pleasurable and easy. If Concord's claims dept. is as sharp as their sales dept. I'm in excellent hands!

I had check code P0711 coming up every once and a while. It turned out to be temp sensor was bad. This is an internal part that the pan must be removed to replace. Dealership believe that this should be covered. I called concord to see if they would cover it. Answer was no but they did end up covering $250 of the $776.29 bill. I was without a car until this got hashed out. 3 days I should of rented a car and I was told that would have been covered. I am asking to get at least half the money. This is something I had no control of. It's a internal part not caused by my driving. Why do I pay over $2,500 for insurance and this is what happens.

My Volvo s80 needed a repair and this was my first claim, So I gave Concord a call and explained everything to them because it was my first time with all of this. The customer service agent was very helpful and was willing to assist me the entire time with the claim process. The repair got approved without an issue, the process was slower because of myself. Everything on Concord's end was quick and no hassle at all for me. Great experience using Concord and I would recommend them to others.

I have now obtained policies for two cars through Concord Auto Protect. Each time I have dealt with Donald **. It is becoming rare these days to find someone who was accommodating as Donald. Everything I asked for was "can do" with a total positive attitude and pleasant attitude towards me. I couldn't ask for a more professional individual to deal with. Thank you again Donald for making this such an awesome experience!

The gentleman was very much good in helping me and did not make me feel like I was being harassed in any way! I will recommend your company should anyone needs your services! I hope this worth the monthly charge and I will see if this coverage is worth the monthly fee! Thank you again for your services...

The you agents at Concord or very helpful, patient and understanding. Mr. Jean ** my agent understood my financial situation and Hardship and allowed me to make two final payments over a two month period past last payment due date in order to complete the plan purchase.

It has been a pleasure using Concord Auto Protect so far. The agent was very kind and never pushy, even through all my questions I asked. He went into great detail explaining everything to me so I understood my coverage and so on.

Our family has had Concord's auto warranty plan for a while now so we have experienced the claim side of things and customer service as well. No company is ever 100% perfect BUT Concord did honor the repairs and did not give us any issues about it. Timing was not the best because it was near a holiday but it was quicker than we expected it would be. Overall we can not complain because we got our money's worth with the plan, so yes it was worth every dollar for us.

Marc was a great representative for the company, He seemed to know the product and was able to work a few things out for me. I appreciate his help and time to get me this good coverage for my 2016 Ram diesel truck.

Our family has been a long term customer of Concord Auto Protect. The customer service is always good and the prices are fair. We feel a lot better with the coverage and always get treated good by the staff.

In 2018, my 2016 Chevrolet Suburban's Manufacturers Warranty was nearing its end. I have driven a Suburban since 1991 and have never had any major problems with any of them, and have never traded one in with less than 150,000 miles on it (when I traded my 2009 for my current 2016, it had 275,000 miles). I purchased my first extended warranty from Concord Auto Protection in 2018 and the warranty has saved me enough with "small" issues, that it has covered the original cost of the warranty.

Donald ** was an absolute pleasure to deal with and exceeded my expectations. There was a bit of a snag during the transfer of my policy, and it was resolved quickly by Mr. **. Communication was A+ as well. Thank you!

Long time supporter of Concord Auto Protect & there amazing customer service. Never ran into any issues at all with there service. I would recommend them to others also because of the experience I have had with them.

So far pretty good customer service and easy to understand plans. Time will tell how the claim process is but so far I have been pretty happy with everything. Really nice customer service and they are very easy to get a hold of with minimal to no wait times at all.

Morris was very good and knowledgable of the products. He went well above to make sure I got the best price for my car. He also took his time to clearly explain all parts of the plan, I would highly recommend him.

It's wonderful experience to work with Marc **. He was right on spot about what customer needs and their expectation. I appreciate his service and gesture. I will certainly recommend this to my friend. In fact I was also recommended by one of my friend.

Recently purchased an auto warranty plan and it was a really easy experience. I was happy that I could easily understand what my car is covered for and all the terms of the car warranty as well. It has been a good experience so far using Concord. One last thing the agent was also really kind and helpful the entire time we talked with him.

My first experience with an “outside” warranty company, initially a misunderstanding with initial contact but there was a quick response, not just with me but auto repair facility (special thanks to Mike **), they assisted financially and were courteous and understanding I would recommend Concord to friends & family.

The customer service has been great and the plan as well. I would easily recommend others to use Concord also, it has been worth every dollar. I had a repair and it was covered right away and without a single issue.

I would definitely recommend Concord to my friends and family. My experience was great. The salesman Marc was great. He answered all of my questions and he looked into getting me additional discounts which was key selling point for me to purchase the warranty.

Picked Concord Auto Protection from many other providers. In the end it was the personal touch of their representative. Robert ** was very patient and understanding. He explained everything to my satisfaction. Concord supplied the best value and Robert was very understanding and helped me with all my questions. Would recommend Concord to my friends and Robert especially.

After researching extended warranties for used cars on the Web, I came across Concord and glad I did. Excellent customer service by Marc **; the pricing is reasonble and the terms are favorable. Hopefully, Concord Auto Protect continues the same, excellent service.

Decided to void the dealership extended warranty knowing that in the past Concord provided me a much better option. This proved to be the case again. The coverage is much better, the price was much better, and the customer service continues to be a main reason for my decision to be a returning customer. Very pleased with the promptness and ease to settle on a term that fits what I am looking for. Thanks.

The purchasing process was easy. Competitive price. The quote was helpful and the discounts helped to make the policy more affordable. It’s a local company so I’m happy with supporting. I’m hoping that getting claims paid for is just as easy moving forward.

Thank you Marc for answering all my questions. I'm not much for talking on the phone, so emails worked best for me for most of the transaction. And yes, it does ease the mind knowing you've teamed up with Consumer Affairs. Happy Holidays to you all at Concord.

Purchased a car warranty plan about 5 months ago when I also purchased my car. So far it has been good and the claim process really is easy. I was amazed how easy everything was for my warranty claim, I kinda thought it would be difficult. But I was wrong. The customer service agent went above and beyond and approved it right away. I am a happy customer of Concord Auto Protect. I was NOT even asked to leave a review, I am because I really like the service.

If they back up what I have been told, then I will be very please. Was able to negotiate a good price and increased coverage in mileage and coverage time. Only time will tell if they live up to their claims.

My brother and I both have Concord for our cars and we love the customer service. We had an issue and when we called they were super nice about everything and wanted to resolve the problem. The solution worked for everyone and our problem was resolved. I love how the customer service was honest and they really did care about us and showed it when we called.

I spent a lot of time both on the phone and online searching for a Auto Extended Warranty Co. Had both good, fair, and negative. Tom and Robert at Concord Auto Protect impressed me from the beginning with their courteous and explaining all the details of their service. They were open and willing to explain and answer all questions without the high pressure tactic. They really impressed me and that is why I purchased from Concord Auto Protect.

Robert was very courteous and professional. He answered all my questions to my satisfaction and it was a pleasure talking to him. I look forward to business with Concord or perhaps you prefer I not send business your way. Waylan **.

I have been using Concord for two cars so far and I have had multiple claims and almost all of them were covered. The one claim that was not covered was understandable but they will covered the others. I think value wise it's pretty solid depending on your situation. The best part is how easy the claim process was & how the staff took care of it quickly.

On this day of December 15, 2021, I went online getting rates for my 2016 Toyota Rav4 that I came across Concord Auto Protect. I filled out all the info online and I received a call in less than 10 minutes. He gave me all the information concerning coverage and price. I was really pleased because it fit my budget as well. Thank You Concord Auto Protect.

Customer service was excellent and took care of everything for me. The questions I asked were easily answered and promptly. I ended up picking Concord for my cars warranty provider. I would recommend them to my friends and family.

Marc ** was very courteous and explained things really well. As a new customer my experience with Concord is limited to talking to Marc. I researched Concord along with several other companies, and as I mentioned to Marc reading through the reviews there happy and not so happy customers. Such is life. I would hope should I need to use Concord my experience with them will be pleasurable.

I talked to a few car warranty companies and Concord had an answer for every question I had (which was many). So after all the questions it was easy for me to understand the warranty plan versus other companies that made it complicated. I am happy with my choice and will continue to use them & recommend them.

I have just purchased this policy and have not used nor hope to use, all the people that I have dealt with in gathering my information, especially Jeff, before making my decision have been extremely courteous and have answered all my questions without being overbearing. Hope that if I have to use the coverage the service will exceed my expectations.

Jeff was very helpful and able to answer all my questions and as a Vet I appreciate the extra support. I believe he was giving me all the discounts that were available at the time of this special Black Friday program.

The customer care center is unmatched. The insurance plan that I purchased is an extended warranty that starts after my factory warranty ends. I purchased this warranty now so it doesn't cost me more later. I went with the premium plan that covers everything I would ever need than some. The price was truly amazing!!!! Word of advice...NEVER, EVER purchase the extra warranties from dealers. It's expensive and you have to fight for months if you ever want/need to cancel to get your money refunded. A lot cheaper to buy direct from CONCORD!!!!

Thanks to Jeff, I was very confident in making the decision to choose Concord. He laid out the policy with specific detail and answered every question I had. I feel better knowing my truck is protected through Concord and for way less than I expected the price to be.

We bought a used Toyota Rav4. We have always bought an extended warranty for used cars. I did A LOT of research and found this company with good reviews and excellent prices. We bought an extended warranty with our vehicle and cancelled it in a day in favor of this policy. Marc did an excellent job, no pressure and professional. Process took about 15 minutes. Thanks!

Mark was EXCELLENT!! I'VE BEEN IN CUSTOMER SERVICE FOR OVER 50 YEARS AND HE VALUES HIS CUSTOMER LIKE I DO! Hope I don't ever have to use you, but I feel comfortable if I do! You were the highest recommended online. Just unfortunate that you couldn't cover my older car with more miles. I would have liked to have switched!

Marc was very thorough at presenting the best options for my low-mileage Land Rover LR4 I purchased last summed. I ended up selecting a warranty during our phone call and purchased it on the spot. Fingers crossed I don’t ever have to use the warranty but the peace of mind was highly worth it.

The representative that we had was very professional, answered all our questions, and took us through the process with ease. I could text or call at any time and they were always from personable and willing to help. I would recommend them to anyone.

SURPRISED to learn that "switches" ARE NOT covered in my Policy! THANKS to Service Reps., Mike & Donald, an exception was made & CONCORD paid a FAIR portion of the "NON-COVERED" parts ! MOST Professional AND Understanding ! I currently have BOTH of my Vehicles covered by Concord, & sincerely appreciate their efforts in this matter!

The customer service and patience with Concord was excellent. They have amazing and customizable coverage options at better prices than any other extended warranty provider I could find - especially when dealing with exotic vehicles with extensive upgrade options. Not only were their prices better, the level of coverage offered exceeded other companies I received quotes from.

Received professional service from your rep Robert as he explained the program and benefits of your offer. I had been shopping around for a plan and thanks to Robert, I found the perfect company and policy. Will highly recommended to family and friends.

Had a wonderful experience with Robert **. They were the easiest to work with and by far had the best prices! I feel safe and comfortable using their policy and they did not talk poorly of other companies as I experience with another top company.

I was referred to Concord Auto Protect Company by Jonathan at Hessert Chevrolet. This was for an extended Warranty because mine had expired. I talked to Marc, he explained the warranty to me for 3 yrs & 5 yrs. I choose the latter. He was was polite.

Marc- made the sign up process easy to accomplish. Very understanding when I needed to gather the right information for purchasing the coverage. I could not have asked for more pleasant person to talk with, great job Marc. I will recommend to anyone looking for extended coverage for their vehicle.

I never look forward to shopping for a service because I frequently feel pressured to buy. Mark was very clear in explaining the benefits and features. He offered a good incentive to sign up today without pressuring me to do so. This was the first company I looked at because of the reviews. Because my warranty expires in December, I wanted to have plenty of time to shop. Mark was very likable over the phone and didn't badmouth the competition. I respect that and decided there was no reason to keep looking.

I am writing with this rating because I believe Concord Auto Protect provides me the best value for the coverage I am searching. The customer service and sales representative were very informative and helped to answer the questions I had.

Very professional and knowledgeable and willing to accommodate. I am very pleased with my decision to go with Concord. I chose another company first but after talking with Concord I went back and canceled the other company. I will see in the future if I need them how that experience goes.

The staff at Concord has never given us any issues with our claims or anything to do with the warranty. I had a claim and it was swiftly taken care of by the staff, no excuses or anything. When I always call them I am always helped right away and even better NO wait time at all and clear English.

Marc ** provided outstanding service in quoting me an extended auto warranty. Everything was accomplished through text and email. Great experience. Coverage options were reasonable. I almost want something to go wrong with my Truck to see if the policy will be as painless as the quote/purchasing of the product.

So far, the purchasing of this extended car warranty has been very easy. I have not made a claim, so I can not rate that process yet. Marc ** was awesome to work with providing pertinent details and following up. He answered all of my questions and explained the process thoroughly.

I googled to find the car warranty company with the best reviews, and this company was top rated. The process was easy, and reasonably priced. I look forward to working with this company. The customer service was also great as well.

Customer service was excellent and I would easily recommend them to my friends & family. I am beyond happy with the car warranty I purchased from Concord. I think the value is great and it made a lot of sense to me to purchase the warranty.

I change cars a lot and use warranty companies and in my experience they are the most honest and true to their word that I have ever dealt with. They are better than any other company out there and believe me I dealt with a lot of them.

I am pleased with my contract, very satisfied working with Robert. He answered all my questions and was very helpful. I would indeed send other people to Robert for coverage. I had called 4 other companies for extended warranty, and chose yours as it to me was the best could get. Robert also spoke to my daughter and satisfied her. R

We purchased our car warranty plan over a year ago right when we got our car from Trusted Auto. We are very happy with everything. I had a small repair and my husband called Concord and they took care of it right away. I love everything about the car warranty and it really is nice having the protection of it. I would recommend them to all my friends and anyone else looking for an auto warranty company.

We were treated great by the staff and the whole process was quick & painless. I feel confident in using Concord and it is clearly understood by us what we are covered for and so on. Talked to some other companies but overall Concord was the best option for us.

Talked to Marc **. He explained the whole policy I was buying. He was very courteous and helpful. This company had great reviews. I got a great policy for my 2010 Ford F-150 with excellent coverage. If you need a auto warranty this is the company buy one from.

As of this past Friday night, the original vehicle for which the CONCORD policy was issued, was sold. I called CONCORD Customer Service and spoke to a very nice gentleman who handled this matter both expeditiously and with excellent manners. CONCORD appealed to me by stating NO HASSLES, and this was entirely what I observed today. I WILL recommend to others, of course. Thank you.

Robert was courteous, professional and well informed of the policy he was selling. I'm (Sara **) a retired commercial insurance broker so can really appreciate his performance. Thanks to him, we decided to go with Concord. We'll be happy to recommend Robert to our friends and family.

Requested a warranty transfer from my Jeep Compass to a Nissan Rogue now used by and soon to be owned by my daughter, Danielle. Painless and successful w/ an option to extend warranty which was extremely appreciated. Thank you very much.

I just bought a five year policy with Marc. Very courteous and professional. Very good deal! A first responder discount was applied which I appreciate! I have a little more peace of mind knowing I can rely on this warranty if anything goes wrong. I did some research on a few companies and I now know why you had the highest rating! Thank you!

I was given top rated service by Marc, he was very knowledgeable, and answered all of my questions via phone and text message. Just from dealing with Marc I would refer your company to anyone in need of warranty coverage!!!! Excellent Customer Service!!!

Marc ** was great. Very helpful and knowledgeable. It was an easy process via email. Marc is an asset for Concord. Shopped around and was pleased and satisfied with what Concord offered. Hopefully everything from now until the end of the warranty goes just as smooth and convenient.

I purchased the premium plan and it has paid for itself already. I had a pretty large repair that was needed on my BMW and I am happy it was covered by them. Everything went very smoothly with the claim and the car was repaired quickly as well. I could not be happier with everything overall, very good company and the staff went above and beyond for me.

The customer service was outstanding. The agent was very professional and very knowledgeable about the services offered by Concord. Very attentive to questions of concern with answers to all questions asked. Very pleasant attitude and easy to talk to. A valuable asset to your company.

Today I spoke with Marc ** who was just outstanding. I was calling just to get information and ended up signing an agreement on the spot. I have a 2014 Acura RDX whose warranty has expired and I know if I have to have repairs they will be costly. Thank you Marc for all of your help and your professionalism.

Marc ** assisted us in the placement/purchase of an extended warranty for our new purchase of a 2018 Mini Cooper Countryman. Marc was very knowledgeable, reliant, and made us feel confident about this purchase. Online reviews of your company are excellent and this was the primary reason we reached out to you. Thank you.

Marc was outstanding. Knew his material and was direct and brief. Best service I've received in a long time. I'm not real good at wasting words when I write. Please consider my remarks high praise for Marc.

Marc described the warranty and sent me a sample of the contract. He answered all my questions right away. He gave me instructions on what was going to happen next. Then he told me to send him a picture of the odometer and the VIN number.

Mark was fantastic. Took the time to go through all the plans available and which one was best suited for me. Very easy to talk to and not pushy at all. They offer promotions and discounts.. I talked with several companies and these guys hands down seem to have the best overall products and pricing. Overall a great experience!

The CAP representative, Marc **, was very helpful, he provided me with all the the information that I needed and I was very happy with the coverage and cost. I am looking forward to dealing with CAP company on my vehicles issue requirements. I addition, I will provide quality recommendation about this company to friends and family.

Marc did a great job explaining the coverage regarding my 2015 BMW 435 coupe, Including information about the warranty and promos. He was very polite and professional. Would be happy to recommend him to my friends and family. Well done Marc.

I had several phone call with Marc at Concord over 3 months on 3 different vehicles. Sold one and the other was under warranty. My wife's 2019 Jeep was coming off warranty. Marc continued to explain the details and was super patient. Called back to check on me but not pressuring. I appreciate his valuable assistance, and getting our family the best plan to protect our vehicle in the future.

Marc did a great job being patient and calling me when I was ready. I got my policy today and he was direct, answered questions from my husband, and was down to business. I hope this policy does well for our household.

Marc was helpful, followed up and gave me detailed information of coverage and competitive on price. Appreciate the level and quality of help in making this buying decision. Looking forward to extended warranty coverage. Marc's follow up calls did help with this decision.

I compared several companies online and Concord looks great. Marc was very knowledgeable and fair. I hope to never have to use Concord, but I now have peace of mind that my vehicle is covered in an emergency. I love the way the coverage starts after the manufacturer warranty runs out and extends the coverage time for tons of miles and years.

I purchased a premium car warranty plan from Concord Auto Protect about 7 months ago. So when I purchased the plan the customer service was pretty nice as you would expect and made the process easy, no complaints really. Now the part that actually impressed me was when I had a repair that was needed and it was actually covered by them. I was actually pretty surprised it was covered without any problems which is amazing for me. The repair was not a cheap one by any means but Concord stepped up and took care of it. They earned my recommendation and long term business.

Marc has gone above and beyond with his masterful knowledge and loyalty to this company. He's the only person I wanted to make this purchase with. I was made too comfortable and he took a lot uncertainty out of the process.

We worked with Mark on buying an extended car warranty. He returned our calls promptly and explained what the warranty covered, the cost and how we sign up for the coverage. Throughout the process he was very professional and thorough. We bought the policy and it was a good experience.

I love the warranty plan I purchased from Concord Auto Protect. I think the pricing was fair and the warranty is great. I am happy I can clearly understand the entire warranty plan and it's easy to get in touch with their customer service also.

I compared Concord with Toco and Carchex. I compared the pricing and the coverage benefits. Concord gave the most coverage for a fair price. And my Sales Rep Marc was so easy to work with and he answered all my questions in a quick manner. He is very professional as well. I would not hesitate in recommending Concord to my family and friends.

Mark answered all my questions, he was knowledgeable and polite. He explained the difference between the 3 and 5 year plans. What happens if I sell my car, that I can transfer the plan to my new car or to the person who buys my current car.

Marc was great and answered all of my questions! He went through my options and offered me promotional discount(s). I would absolutely recommend Concord. The coverage offered for the price is better than the competitors I received quotes from. If you are looking for peace of mind in an extended auto warranty, Concord has you covered.

I had the pleasure of speaking to Marc and he was very helpful and explained everything in detail and very professional, I am very pleased with the service. There was no pressure, and he answered all of my questions.

My overall experience was very positive. Mr. ** was patient and answered all my questions with straight facts. I did not get the feeling of being pressured to purchase a warranty policy. Pricing was right in line with what I expected.

Marc was very helpful, answering questions thoroughly and concisely. Had to call him back twice for further clarification which he provided immediately. Although I just purchased the warranty today, so far would recommend due to pricing and coverage versus other contracts. Hope I don't need to use the warranty but feel better that we now have coverage on our vehicle for several more years.

My experience was swift and straight to the point. I needed an extended warranty to give me a peace of mind on the road and Concord was one of the few companies I came across and after a few research and online request, I got a callback from Marc who assisted me in signing up. His approach was relax and together with the online ratings, I thought I should give concord a try. I hope to get a good experience out of this as Marc has paved the way to a good start. Thank you.

Marc was extremely helpful with getting me a policy that fit my needs. Marc worked within my budget and found coverage that far exceeded my expectations. I am very happy with the customer service that I received. Can’t say enough good things.

Was very impressed with Marc **, explained the policies very well. Didn’t push us to buy. Just gave us the facts. Sold us! Very happy with our purchase. Checked out a lot of companies and this one was rated tops. Reviews on them were excellent.

The salesperson was easy to talk to. He explained the policy that was what I wanted. I was very pleased with what the salesman had to say. I know I compared this policy with others and was pleased to know that your policy was the best.

I love how the staff at Concord was always honest with me and still are. I talked to other companies in the past and they would always just try to make a sale without answering all my questions and making sure I was 100% ready to purchase a plan. But Concord on the other hand made sure I was 100% ready and even explained the entire plan to me and did not push me to buy. I would recommend them to others and the amazing staff.

Marc was helpful in providing me quotes and information prior to my purchase. I am a repeat customer of Concord, so I am happy with the coverage and the pricing. Concord in general is a bit aggressive once you request a quote, while still shopping for the best deal.

I called not knowing much about extended coverage coverage. The salesperson was informative, courteous, and had patience with me as I asked a slew of questions. Overall, great customer service, glad I called! Here’s to a great 5 1/2 years of coverage.

I have been a Concord customer for some time now and we are treated good. I like how the customer service is actually helpful and will actually resolve any problem the first time around and make sure you're happy. I also like when I called I was able to talk to someone right away that clearly spoke fluent English which is rare compared to other companies these days. Overall I am very happy with Concord & the staff that work there, I would easily recommend them to everyone I know.

Robert very helpful and professional. He explained everything about what I be getting in regarding to the warranty. He gave me as many discounts that was available so that would feel pleased about my purchase. He is a great asset to your company and really knows what he is doing. Again, thanks for your great help.

I have been a customer of Concord Auto Protect for over a year now and have been loving it. My car needed a repair and I went through the claim process easily and the staff at Concord were very pleasant to deal with. This is how a company should be ran, they always make sure the customer is happy. That's why I have recommended Concord to other friends already.

I am very happy with how the staff at Concord handled my claim and was able to cover my cars repair. I would highly recommend them and the amazing staff. Right when I called there was no wait time to talk to a staff member and he went above and beyond to make sure I was 100% taken care of. Even after the claim was done he reached out to me to make sure I was 100% happy with everything. Awesome company and people.

Yes Mark was very kind and showed a genuine concern for me and my immediate needs, very detailed oriented, Excellent people's person, I felt that I was in good hands with him. Dealt with several other countries and agents, was completely not impressed as I was with Mark.

While my car’s issue wasn’t covered under the warranty, the team at Concord was honest with me about the quote I received and the process to follow. And although they couldn’t help with an estimated $3,500 repair, they were able to work with me to have the fees for recalls and diagnostics covered so that I could get a second opinion. I really appreciated this extra step that management took, and I especially appreciate the help I received following that from Donald in Claims and Marc in Sales. Highly recommend the customer service these guys provide, but I do wish their coverage was a little less limited - especially at the highest package.

Called Concord Auto Protect after pricing with 2 other companies. The value and price at Concord cannot be beat. Marc was my customer contact. He was helpful answered all my questions and very helpful. The whole process was smooth and efficient.

Excellent customer service and experience. They provided a very timely response and were able to work with me. Concord was highly rated and they lived up to their reputation. Please keep doing what you're doing. I am now looking at another warranty for a second vehicle owned. I am hoping for the same experience with that vehicle as well.

The Customer Service I received was excellent. Mark explained all of the details of my policy. The reviews on this Company are awesome. I looked at other Company but their coverage and reviews were not as good as this Company.

I have been using Concord for 9 months already without any issues the entire time. I feel great when I talk to them about any concerns I have were addressed. I have talked to other companies in the past but Concord always comes out as the best option.

Mark was knowledgeable, and patient in answering all questions concerning my car. Explained the policy, deductible and payment options that were available. He was punctual regarding the transmission of information to me, and acknowledged the receipt of my paperwork when he got it.

We have been a customer of Concord for well over a year by now without any complaints. We had a small question and gave them a call one day and it was promptly answered and minimal to no wait time to get in contact with someone. I love the quick & honest customer service and the warranty has been great also. We are happy with everything and would encourage others to use them.

Mark responded quickly to my initial inquiry and explained the program quickly and precisely. He followed up in a couple of a days as I requested. Time with the company and exposure to the program will determine the future assessments.

Talked to Mark on 7/5/21 and was very impressed with his professionalism. He did not pressure me to make an immediate decision but answered all my questions and gave me requested information and when I asked him to email me the quote, he said check your email because I've already sent it. This is the kind of person I like doing business with.

Very helpful and polite. I would recommend you guys to anyone. Keep up the good job. I just love y’all number one and the competition my mom the top rotation and I will make sure I recommend her to Y’all. Thank you.

Mark did an excellent job in explaining the coverage and the cost of the program. Able to answer all my questions. I appreciated him. Concord returned my phone call in excellent time. After reviewing other companies, I felt that Concord had the best coverage and best reviews.

I have been with another car warranty company and I can tell you right now Concord is by far a great company. Personally I never had any troubles with them and they have always treated me right. Customer service is always available when needed and they actually resolve the problem if there is any.

Best staff I have ever dealt with, I was able to get in contact with a customer service agent quickly. I had a minor claim and we had no issues at all, Car was fixed and it was covered. I felt great about recommending my friend to use Concord as well over other businesses.

I started this process over a month ago with Mark, but I had some things I needed to take care of with my original warranty through Mopar. Mark gave me his phone number so I was able to call him directly. I was shocked when he answered and was able to pull up notes from our previous conversation, plus offer me new promotions. I hope the warranty is as good as the customer service I've received from Mark.

Car protect was rated on the internet as 1 of the top 10 to purchase a aftermarket policy from. It was a very conversation, they were straightforward in what I was getting. Enjoyed the experience and peace of mind I have with my car going forward.

Prompt customer service, It's hard these days to get in touch with a company's customer service and on top of it when you can understand them. But when I contact Concord I always get in touch with someone quickly and they English clearly. Service wise I have loved using Concord Auto for a while now, I had a claim and it was taken care of. I would highly recommend to anyone looking for an auto warranty company that wants honest & good service.

I spoke with Mark ** only moments after filling out the info/quote request. He was very clear and precise with the information that made my decision easy. Sending the validating pics of odometer and VIN via text was super easy and fast. Great experience so far!

The representative was helpful. He explained the coverage and made the process of applying for the vehicle warranty easy and was explained to me in detail. As I have yet to need the service, I will defer my opinion of that for later.

The price for the coverage I selected was very good. I was able to get bumper to bumper coverage for up to 150,000 miles. Could not get a better deal elsewhere. They also threw in road hazard coverage for tires!

Marc ** was excellent to work with; I am extremely satisfied with the experience and service given. Marc was very responsive and worked hard to get my business and ensure all my needs for an extended warranty were met. Thank you.

Called because of ratings online and had great experience talking with Mark. Prices were competitive with great coverage. Pleased so far! Still under factory warranty but according to reviews they are a big help if needed after factory. Peace of mind to know I'm covered, hopefully won't need though.

Been with Concord for well over a year now and it's been pretty nice. When I had a few questions I simply called them and they were answered honestly & quickly. I have dealt with another car warranty company before them and I am super happy I switched to Concord, it's a huge difference.

I am very happy with the service we have been getting from Concord Auto Protect. The price was competitive and best of all the staff is always available when needed. You cannot beat honest and good customer service then on top of it an easy claim process.

Big thanks to my rep Marc ** for making this process really easy and hassle free. Marc answered all my questions with fast and reliable answers. While I hope I never need the services provided, it is a relief to know that I'm covered and can lean on Marc or Concord Auto Protect if the situation arises. Thank you!

I have been a customer with Concord for a while now without any problems. When I contact customer service they are always available and I can clearly understand their English which is a plus in my book. Now the actual service is pretty straightforward. I had a repair that needed to be done and was explained everything and it was taken care of.

Concord Auto Protect has the best customer service support we have ever gotten from any business. They were easily there for us when needed. I would honestly recommend them to anyone I know who wants a car warranty company, I stand behind Concord & their amazing company.

Concord has denied my claims as they say all problems are pre-existing. Their legal contract seems to allow them to claim anything is pre-existing if they don't want to cover you. They will offer you a full refund to get out of the liability of supporting you. I high don't recommend this. It is WAY more headache than an assurance of being covered!

It has always been a pleasure talking with the customer service reps at Concord, Never a hassle and they always resolve anything I needed. We have been very happy with switching to Concord and would recommend others to do so as well.

This is the first time I have purchased an extended warranty outside of the dealership. I spoke with five different warranty companies. All of them are great at selling you on their product, but when you look at the contract, there are more "Exclusions" then benefits. It will be interesting if I actually need to use the Concord Warranty, how they perform. Only time will tell.

I love the service and how fast they were able to handle my situation with my claim. I have nothing but good things to say about Concord and how efficient the staff is. I would easily recommend them to everyone else I know.

Robert was absolutely fantastic helping me to find best deal. Him and I went back and forth to get the best policy that works for me. I cannot say enough about this company and about the customer service. I do recommend Concord warranty for your Auto to anyone.

I would highly recommend Concord Auto Protect to all my friends and family. We have had only good experiences with them and they also really make everything so easy for us. From signing up to needing a car repair everything was great. When we had some concerns they were promptly answered without any hesitation.

Our family has been with Concord Auto Protect for over 2 years without any issues. When we did have a repair needed we had no troubles with the claim process, I loved how easy everything was made for us. I feel like I would recommend others to use them and I plan on being with them for a very long time.

We have never had any problems with claims or anything else with Concord. When we had some claims there was zero issues with the process and the car being fixed. I was very happy when the customer service was readily available when I needed them, You don't see that anymore with other companies these days.

The agent was very helpful and answered all my questions that I had. I would highly recommend Concord to others and plan on using them for many years to come. I'm happy with how honest they have always been with. That's a huge plus.

I would highly recommend others to use Concord Auto Protect. Our family has been for a few years now and claims are quick and painless. I love how the customer service is super quick and always wanna help me any way they possibly can.

I would easily recommend Concord Auto Protect over other companies for car warranty for multiple reasons. The best reason is the customer service is quick and handles claims quickly also. I loved when I called there was very little to no wait time to talk to an actual person. Unlike other companies where you would have to sit on the phone for a while just to get in touch with someone. I have never had any issues with Concord and plan on to keep using them for a very long time.

As a family we purchased Concord at least over a year ago and it was worth every dollar. We unfortunately had a repair that was needed that we personally did not expect to be covered, but it was covered to our surprise. They made sure everything went smoothly and quick for us, which was huge for us because this is our main car. We personally have never had any problems at all using Concord Auto Protect and we will continue for many more years to come.

Love the service and the staff is very easy to get in touch with, No wait time like other companies have. Can't beat good customer service and fair pricing for a quality warranty. My wife and I have been always happy with them and will be getting coverage for her mother's car in the near future as well.

Absolutely the BEST CUSTOMER SERVICE of any company I have ever dealt with. No wait time. They speak English. Very kind, & helpful. Great olive plan after my warranty ran out. I highly recommend Concord Auto Protect. Spoke with Donald. Wonderful!!!

It has been well over a year that I have been using Concord for my car. I'm always happy with the service I receive and how all my concerns were addressed. I would easily recommend them to others I know that need a car warranty program.

I would easily recommend Concord to others because when I had a few questions and gave them a call it was taken care of right away. I was not put on hold and was able to speak with someone instantly which is very rare these days.

I would easily recommend Concord Auto Protect to my friends for multiple reasons. The biggest reason is the staff is always there when needed and handle the situation and make sure you're 100% happy. The coverage is good as well and the pricing is competitive, No complaints at all.

Concord did a great job. Nice being able to get ahold of and talk to actual humans who enjoy their jobs. They have always been fair and prompt. These days that’s rare. Hopefully I won’t need them again anytime soon. But I know they will answer the phone when I do.

Very professional, knowledgeable, and timely. Information was easy to understand. Very good rates compared to others car coverage companies. Look forward to hopefully excellent if my car happens to break down.

My family has been using Concord for 8 months already and we think it's worth every dollar. We recently had a repair that was needed and the cost was larger than we expected BUT Concord still covered it without any issues. The gentlemen at customer service was helpful and made sure we were taken care of.

Great customer service from representative. Concord offered a good value for auto extended warranty. Inquire about special offers for your warranty when speaking with representative. The Premium Plan of $0 deductible and maximum coverage fit our needs for an extended warranty.

I have been with Concord for well over two years now and it's been very smoothly. I'm very happy with the service they provide. I have used another company in the past and I personally think Concord is a lot easier to deal with for claims and a quick response.

Everything went smooth. I did not know I had to wait 1000 miles for the coverage to start. That will take us a long time as we do not use the car much. Now I will have to drive a car that does not get as good gas mileage just to put miles on the car.

Marc did an excellent job walking me though the sign-up process. I appreciate his attention to detail and a full understanding of my needs as a customer. I would recommend Marc and Concord to my friends. The price vs value seemed to be fair market value as compared to other companies I researched.

I spoke with Gene for my quote, which was much less than others I received. I did need to pay the amount in full, but it was worth it. He was very professional and easy to work with. I read many reviews including a few negative ones that seemed to be isolated incidents or missing information. I look forward to work with Concord.

We were pleased that Concord stepped up and covered replacement of some key suspension components our 2010 MBenz E350's vehicle - control arms & linkage hardware and motor mounts. We personally covered front struts and a list of other routine wear items: tires, alignment, V-Belt and pulleys. The car is in perfect condition and we plan to drive it for another 10 years. Concord staff is always courteous and professional. It's the best extended auto warranty coverage offered in the USA. I know, because I personally spent weeks vetting all companies in this business. My wife and I made the correct choice: CONCORD AUTO PROTECT!

The person I spoke with was very informative, and pleasant. I think I am getting a good deal for my money. I just hope that this company stands up to what it says. I have never had an extended warranty like this before.

Gene was very helpful and courteous in explaining the policy specifics for providing extended warranty for my 2018 Chevrolet Colorado Z71. He followed up with several times over the past several months to see how he could assist me and to encourage me to choose Concord as my automobile extended warranty company. To me, his customer service was excellent.

Sw Marc very pleased with customer service. He explained everything to me. Coverage is great and I appreciate all the discounts and promotions you guys had to offer. I feel more at ease now knowing I have great coverage. Thank you.

Upon my summer tire changeover last October, it was discovered that one of my tires had a sidewall nail. Unrepairable, I purchased a new one in April. I was promptly reimbursed and ???? satisfied! Thank You So Much! I highly recommend Concord Auto Protect!

Very professional and knowledgeable. Helped us out quickly. Recommended A+++. Give him a call. He will hook you up with great coverage at a reasonable price. Much less expensive for the same coverages as offered by other companies. Also, are interested in your satisfaction. They do a great job at trying to please. I would recommend Gene and Concord to those of you who have any newer car that needs warranty coverage.

Robert was patient, professional and always available. With all the jokes about car warranties Robert put those to rest. I was impressed with the ease of getting on board with Concord and love the peace of mind it had provided.

I am still shopping right now. Concord sounds like it has a good plan. It's hard to pick from so many different plans. I have compared several plans and am still looking. There are a few more that I am going to check out.

After calling others and being told I must pay today in advance before they would send information, Marc was efficient, quick, when I mentioned what I wanted he offered it and gave me the information and time needed to review. It was easy, efficient, professional, at reasonable cost.