Concord Auto Protect Reviews

Pretty straightforward when buying the new warranty plan. I did call other places and Concord Auto Protect seemed to have the best pricing for the warranty plan. Would recommend! Easily the best place you can use.

This is a total scam. I got my policy in 08/2023. My car broke down. According to the policy it's supposed to be covered. No agent reply the phone. They only have an answering service. No one calls back to me or my mechanic. After numerous calls answering service person admitted that company is " changing ownership" and "reply to emails when they can.". It's been 2 weeks. No calls, no emails. Policy state they cover rental and no repairs without authorization. So I have no car. It's a scam. Answering service admitted that they will never call back or pay. They just collect money from new clients and pocket them.

Great company and purchasing the plan went smoothly. I would recommend to friends and family. Would purchase another plan in the future without a doubt. I think they provide the best value for the price compared to others.

I'm writing this review to hopefully save somebody the stress that I have endured due to this unprofessional company. I will keep writing reviews until I get what was promised to me when purchasing my auto protection plan. At the beginning of January 2023 I bought 2 auto protection plans simultaneously thinking I was getting peace of mind. One was for a 2013 Dodge Challenger and one was for a 2016 Chevrolet Malibu. At the end of February I felt the Chevrolet Malibu was not shifting correctly so I brought the car in to the service department of Celebration Chevrolet dealership. The service department then informed me there is transmission issues. Following that we emailed the service department our protection plan from Concord Auto Protect.

1st incident (1.04.2023). Had to get my starter replace and was told to get after market part for the starter and I wanted OEM. I ended paying about 900$ and Concord paid 700. I paid for the car rental and towing. Concord stated that they would cover that in the contract. I picked up my car and a day later the dealership called me and said that concord was holding payment because I left a 1 star review on Google for them. I had to take it down so they release the payment to the dealership (which is illegal). 2nd incident. My water pump went out 1-9-2024. I had to get it replace. The dealership called 4-5 times and email the company. No response from them. I ended up paying for the repair.

They wanted to purchase the broken parts then ship them to the repair shop. After 2 weeks of trying to get my vehicle repaired. I paid out of my pocket. In November of 2023 I cancelled my contract. I was told they would refund the balance. Since then I have received anything and can't get thing done. I contacted them by phone and email, so far NOTHING.

I purchased my auto warranty in 2016. I filed the claim 2 days before Thanksgiving for a failed transmission we have complied with their requests. Phone support says they will escalate. Nothing happens.

Engine converted under Premium coverage and the claim was denied. 58 calls and 35 email went unanswered. Can’t reach a love person. Filled a complaint for fraudulent practice with the Attorney general for Pennsylvania. And this company at all cost. Consumer review should be an F.

Company is a SCAM and needs to be investigated by the DOJ. They only take messages, won't approve claims, won't reply to emails, and won't cancel my policy. RUN! from this company and look on other review platforms.

This company is a scam! Do not do business with these guys! After 1 month I realized this company is not what they appear. After cancelling my "warranty" 40 days in I requested a refund ($2050.00). I was told I would have it in 30 days. It has now been 8 weeks. Mike ** and Gene ** will not answer the phone or return calls. I have issued complaints to the BBB and PA Attorney General office. Hoping more people avoid this company to put them out of business and owners in prison.

WORST COMPANY EVER! STAY AWAY! RUN! They drag their feet to process a claim to the point that you do not have a car, my garage called them and they too were given the runaround. Their claims adjustor Alex ** ( a joke of a human) took days to respond to emails, apparently has no phone to call back and cannot answer questions. Additionally, they tried to blame me and say I was not maintaining my car (they thought they were emailing my garage and talking behind my back, that's how smart they are, but they were emailing me directly) but I was happy to send them all my records to prove them wrong. When they finally agreed to send an inspector to see my car, they continued to delay the inspection, by weeks! There is one inspector in the entire region. The inspector continued to have issues and could not show.

Awesome company to work with and happy with the claim process. Was given an approval with zero issues from Concord Auto Protect. The price was fair and would recommend to others. The price was better than other places.

Honest group of people and took care of my claim with no issues. Would recommend to friends and family. The price of the warranty plan was cheap as well. No problem at all with anything I have used from them.

Purchased warranties for two cars. Cost was $2700 and $2900. First claim was not covered even though it was not in the exclusions. Customer service was non existent. When I did speak with various agents they were not helpful and sounded like idiots. Countless emails were not replied. I DO NOT RECOMMEND this company. It is useless and a big waste of money and time. Been waiting on a full refund.

Just a great company to use and did right with me on the warranty claim I had. Everything was covered and they treated me awesome. I would recommend them to friends and family to use them for their services.

The experience with Concord Auto Protect has been great. Claim was approved and paid out on quickly. The agent called later that day to confirm everything was okay and I was happy with the situation. With my situation it seems like a company that cares about the customer.

I bought an extended warranty for 1575.00 on my 2014 Chrysler 300S. I have/had not filed a claim and was good until July of 2024. I had 2 "engine" type repairs that totaled 1600.00 and after taking almost a week to respond after calls from repair shop and myself I got them to send email declining coverage saying it was not covered. Repeatedly asking for Supervisor, Manager someone in charge I got nobody to get on the phone or respond. DO NOT BUY/USE THIS COMPANY FOR WARRANTY COVERAGE!!!! Also good luck understanding the people answering the phone and dealing with as it is obvious they have farmed out responses to a foreign country.

Been a customer with Concord for over two years. The customer service here is always great and prompt with getting the claim resolved. I personally have zero problems with anything because they paid out on a repair I needed last year.

Easy experience purchasing the car warranty policy. The price of the plan was very well priced. I would recommend to others because of how easy everything was for me. The agent was not pushy towards me buying the plan.

Been a customer of Concord Auto Protect for about two years already. Purchased the plan for my Cadillac at the time I purchased the car also. The cost of the plan was not terrible. They seem priced fairly for what I get. I only used them for a tow so far but it was smooth. Happy with all of it.

Handled my situation right away and took care of both claims I had on my Porsche. All parts that were replaced were high quality and the mechanic had zero problems dealing with Concord. Everything has turned out as promised, happy I made the purchase when I did.

Covered my claim without any issues. Great customer service and was there when I needed them. Would recommend them to others and easy to deal with company. The cost of the warranty plan was fair as well.

Over 2k in repairs covered by Concord Auto Protect on my Acura. Happy to have my car back on the road. Concord came through when I needed the warranty plan the most. I think the plan is worth the money and easily proved its value after covering my repairs.

Very happy with the warranty company. Covered my transmission on my car and the entire job. Mechanic was reached out to by them quickly and was able to get me on my way quick also. No issues with the plan.

Concord Auto Protect covered my cars repair without any issues. I would recommend them to anyone else. The cost of the warranty plan was easily worth it because of the amount of coverage I now have on my car.

This is better called scam warranty! I and highly reputable auto shop have been trying to get them to pay for failed parts that are clearly listed on the policy and they not only refuse to cover any of them (making stupid excuses) but they refuse to have the adjuster pick up the phone to call the shop... The adjuster says "sorry I don't have a landline to make outbound calls". The supposedly supervisor also refuse to make any calls or get on the phone. I have bought and paid for "premium" coverage for over $2590 and they've haven't paid any cover repairs at all. Now I'm going to have to sue them and report them to BBB and Consumer Affairs. Don't do business with the thieves!

Happy with the customer service from them. They did right by me and got my vehicle back on the road quickly. Not a single issue with filing the claim and getting covered for the repair that was needed at the time. I am happy with the service from them and will continue to recommend them.

I have had two claims covered by Concord Auto Protect over the past year. I can't complain because the car was repaired and the repairs were paid for... Overall nothing wrong with the warranty plan and the value is there for me. One claim was approved faster than the other but again it was approved so doesn't matter to me. It was hard to get a plan from any warranty company that was priced within what I can afford but Concord was there for me.

Professional company and took care of me quickly. I ran into no issues while starting a claim for my repair on my truck. The repair was a success with the claim covering it fully. A+ customer service.

Great customer service every time I have called them. I have had the plan for over two years now and thankfully no repairs. My goal is to not have any repairs and use the warranty converge as a backup plan. So far everything has been great and never ran into any problems. I am sure the claim process will go smoothly just like everything else.

As others note, no issues with purchasing. Problem is with claims. Use salvaged parts that are not comparable to replaced. Then give your shop 75% of cost to you. Over 3 weeks to get it settled. Poor communication on delays. Repair shop had another warranty provider give OK on repairs in 6 hours with a remanufactured transmission.

Very easy to deal with the customer service at Concord. They worked quickly to check my claim and to let me know an answer. The claim was fully approved and my car was able to get repaired quickly. The mechanic shop got an answer from Concord staff the next day which is very quick. Overall a great experience!

After having my newer F150 diagnosed with a bad turbocharger on the driver side, a claim was submitted by my dealership. The claim was approved by them within 24 hours for a brand-new turbocharger. Surprised and happy with the outcome, the process was trouble-free for me.

Nice customer service and was very helpful with everything I needed yesterday. Happy with the warranty plan from Concord and think it's worth the price. Would recommend them to anyone else that is looking for an affordable warranty company.

No issues with anything from purchasing the plan to using it so far. The agent I spoke with made sure my claim was given an answer quickly and it was approved. Now the repair were by no means expensive but still it was no cost to me. Overall a good experience with everything being so easy.

The entire claim process has been quick and easy for me. I have owned the warranty plan for a little over a year already. I needed a repair and got in touch with Concord's staff and it was taken care of. Repair was covered and vehicle was fixed. Not really much else to say everything was just simple and stress free.

Honest company and took care of me when it mattered the most. I had two repairs that were unfortunately needed on my car. I was thankful that I had the warranty plan which did in fact cover majority of the costs. Now the amount I saved from the repairs was worth the purchase of the plan in my situation. Everything was handled swiftly from both Concord and my mechanic which was awesome.

Very easy to purchase the warranty plan. Price of the plan was good while the coverage was still good. I cannot complain about anything. Happy to have coverage on my car finally. I would recommend them to others.

Awesome customer service and helpful with answering any questions I had prior to purchasing. I would recommend them to others that are looking for a solid warranty company. It was easy to make the choice and go with Concord for a few reasons. The price was good and the coverage covered everything I needed it to. I think the plan provided the best value possible for the price.

I was assisted the entire time with my purchase from Concord Auto Protect. The price of the warranty plan was better than a few other companies I looked at prior to them. I think I picked the most honest company there is in the industry after speaking with multiple ones.

Super easy to get my repair done and to be able to use the warranty plan I got from Concord months ago. The repair needed had to do with my transmission which was a sensor only. Now it was a tricky repair according to the mechanic regardless I put him in touch with Concord's agent. The repair needed was covered without any hassle I was told. Thankfully my truck is back on the road with very little time down. I could not be happier with how everything turned out for me.

Thankfully I purchased the warranty plan prior to needing repairs on my car. I needed two repairs done on my car this year already which were not small repairs by any means. I think the price of the warranty plan was great and easily worth it because it covered both my repairs. The plan has saved me money and I also like how easy it is to make a claim thru them. I would easily get another plan in the future form them, there was zero issues with anything between them, myself and my mechanic shop I go to.

Purchased a warranty plan from Concord Auto Protect back on 2/4/22 which was a great purchase for a few reasons. Reason number one was the repair needed on my Jeep was fully covered by them and handled quickly. Another time the plan helped me was when I was locked out of my car, the plan covered that as well. So the value the plan brings me has easily paid for itself already.

Easy to get in touch with them and was helped with my claim for my repair that was needed. I cannot find anything at all to complain about because the warranty plan covered what I needed it to. I did research other companies prior to purchasing this but it's hard to pass up the cost of this plan versus others. Happy with the purchase I made well over a year ago, I would personally recommend Concord.

Concord Auto Protect does not abide to their policy for covering the full auto insurance claim. They will tell you that they will only cover some parts and give you a very minimal reimbursement no matter how high you paid for the repair cost. No one from their team is diligent enough to call their client in the event that you have problems and would not agree on the terms that were not stated in their agreement.

Without a doubt Concord Auto Protect is the best warranty option I could find. The pricing of the plan I got was straightforward and easy to understand what I am paying for and getting in the plan. I think I won't have any issues with any repairs being covered in the future. After seeing how many people had a good experience using Concord any doubt was gone.

Love how easy everything has been since purchasing the warranty plan. I had one repair and it was easy to get in touch with Concord about it. The agent I spoke with went above and beyond for me and made sure I was taken care of quickly. I can not find one complaint about anything, they are simply the best I believe.

They covered my repair on my Honda Pilot, there was no cost out of pocket for me. Great customer service agent and they took care of my claim right away. The plan was worth every dollar! I would easily purchase this again in the future for another vehicle.

I had multiple claims approved over the past few years. Customer service has been solid and available when needed. I cannot complain about anything because one to two of the claims were questionable on my end and they still pulled through. Cannot beat that for the price of the plan which was cheaper than two other plans I looked at. I would recommend them based on my own experience.

I stand by Concord Auto Protect and their amazing customer service. Now when I had a repair they were there for me and assisted me with everything. The agent I spoke with was helpful and did everything he could with my situation. On a good note the repair I had done on my Jeep was in fact covered by the warranty plan and even the tow also. This warranty plan really saved me this time around and saved me money on both the tow and repair that was needed. I am happy to say the warranty plan was well worth the investment at the time. I would purchase another warranty for my next car from Concord also.

The quality of the warranty plan from Concord has been great for a few reasons. The main reason Is when I needed to use the plan for a repair a few months back it was covered. Now it was easy to file a claim and go through the process which was surprising to me. The next reason is the customer service agent simply did his job and made sure I was taken care of repair wise and even going out of his way to follow up with me after the repair. It's hard to find a trustworthy company but for me Concord has been it.

This company has more excuses and will delay being for repairs! My vehicle was in the shop for almost a week because Concord was going through phone upgrades and not getting the right paperwork! I have had 2 other extended warranty programs before Concord and they were way better and almost no hassle! You call during a weekday and they will drag their feet to cal you and make a payment! Also Concord will try to pay you off to remove bad reviews! Just stay wary from this company!

With my situation I cannot complain about anything. I have been a customer of Concord for over a year now and this is my second warranty plan through them. With my first warranty plan through them for my old car I had no repairs "thankfully" and only had a lockout situation which was taken care of. Now with second warranty plan on my newer vehicle I had a minor issue with my cars cooling system I noticed on a very hot day recently here. So I reached out to both Concord and the mechanic and it did take a few days for my mechanic to diagnose it. But the labor and parts were covered by the plan. Concord made everything easy as possible for me, which is awesome of them.

I just got the Advanced warranty plan for my newer car purchase. I thought it would be a good idea because of the amount I spent purchasing the car and I know how repairs can get pricey. I think I went with a great company like Concord because of how the staff has been towards me and the amount of happy reviews I have seen about them.

I had one repair that was needed which was related to the transmission which gave out randomly. Now I have the premium plan which covered the tow for the car to the mechanic shop I have been going to for years. Once there the mechanic went through and it was in fact the transmission when I heard the news I put Concord and the place in touch which each other. The plan really did save me with a huge bill and Concord had zero issues covering the repairs that were needed to get me back on the road. I was not asked to write a review but I wanted to solely based on how the warranty plan saved me and helped me beyond belief in a situation where it mattered the most.

Concord Auto Protect was the only warranty company that took their time helping me pick out the perfect plan and answer all the questions I had. I am happy with my purchase and think it was the right decision to make for myself right now. I have never had a warranty policy until now so this is all pretty new to me. I checked out a few other companies and Concord had the most offered at the fairest price and after speaking with them the choice was easy to make for me.

Very happy with the customer service at Concord. I called them about a claim and it was taken care of quickly within 24 hours of the first call. The repair was taken care of by the warranty plan and saved me a decent amount of money off that one repair. We got the Cadillac back and now the transmission is shifting as it should be without any more issues thankfully. Other than that not much else to mention, everything was super easy and stress free which is awesome.

Just bought my warranty plan from Concord auto protect yesterday morning. When I spoke with them they gave me the best pricing and the fairest coverage versus another company I spoke with. I think for the price it's worth it and I have already experienced paying for repairs on previous vehicles so this was the right choice to make. Some major repairs like a transmission alone are very expensive so the warranty plan seems a lot more affordable when I compared it to other repairs that would cost substantial amounts of money.

I was able to snag a warranty plan through the Father's Day discount which was awesome. I would recommend the company because they took their time with explaining the plan to me and not rushing me to make a purchase which is great. I think they are the best customer service I have ever dealt with from any company. I am happy that I purchased the plan from them and not another company.

Would recommend Concord Auto Protect after this week's amazing experience. They handled my claim promptly and with a professional manner. I have never dealt with a company as wonderful as them and how they treated me as a customer. I do have receipts for proof showing which repairs were needed and covered by them if needed for any reason. I stand by them 100% and will keep recommending them.

Would not want to use any other warranty company only Concord Auto Protect. The customer service here is amazing and they really took care of everything for me. The agent made sure all my questions were answered fully before even purchasing the plan. The guy I spoke with was clear with explaining everything and very honest on which plan I should look into while staying within my budget.

The agent I dealt with was amazing with going out of his way to make sure the repairs were all taken care of because they did in fact quality under warranty. I could not be happier about the purchase I made because it did in fact pay for itself already. The parts are all quality and the labor was also paid for so I can't complain. My Audi A6 now running better than ever all because of Concord Auto Protect. I would recommend the warranty plan to anyone I know thinking about purchasing one. With my experience it has been proven to be well worth it.

Just purchased the warranty plan through their summer sales event which was awesome for me because of the discounted price. For the price I got the warranty plan it made sense without a doubt, knowing the cost of certain repairs for this model Volvo can be expensive. The sign up process was simple and quick, happy about all that. The customer service was not really pushy and provided enough info for me to make a decision.

Terrible customer service when you actually need to make a claim, and they do not honor their warranty. I will be referring Concord to the better business bureau. I have been waiting a month for them to fix my car and the parts still haven’t arrived.. I paid $5,000 for the premium package. Save your money or try Fidelity instead. My Mercedes dealership recommended Fidelity as better to work with.

Very happy with everything that Concord Auto Protect did for me warranty claim wise. The repair was taken care of quickly for my transmission on my Porsche Cayenne. Without a doubt they helped me out so much. I would without a second thought recommend them to anyone else looking for a fair priced warranty plan that actually covers repairs. The entire transaction of the repair was handled between them and my mechanic which was great for me and saved me a lot of time. I did not have to go chasing anyone and was happy with the outcome in the end.

Thrilled to try out the warranty plan and all the great perks that came with it. The price I paid for the plan was well wroth it compared to what repairs normally cost for a BMW. The entire process has been great so far and everything was explained to me in detail. The staff were more than helpful with providing me multiple options to pick from and going into detail explaining the coverage provided.

Very easy to purchase the warranty plan yesterday morning. The agent I spoke with handled everything for me and explained the entire plan in great detail to me. The pricing of the plan is competitive and offers plenty of coverage for my needs. I shopped around at other companies for my Audi and some of their pricing was insane, Concord was the right choice for me.

Personally I have had no problems with Concord Auto Protect over the last two years. I bought the plan based on the amazing reviews Concord has and the customer service of the company which was good in my eyes. Staff have been excellent every single time I have spoke with them or have filed a claim it's always great. They were never pushy or aggressive with me and took their time answering my questions. Just a great company overall!

The warranty plan has been great so far for the price. We got the plan for a low cost which was awesome and the plan covers plenty of items. So far they have covered a transmission repair for us which helped us out a lot with our family's car. The plan did its job with covering the repair and a few other things such as a tow to get the car to the local shop. I have no complaints about anything, even the wait time for the approval was quick.

I just bought a warranty plan and got the Memorial Day discount which is awesome. The total price of the plan came within my budget so I went for it. The plan seems like it offers more enough items for me to be happy with it. I am excited to see how everything works with repairs and anything else that is needed. I would say the customer service guy was easy to speak with and took his time explaining all the perks of the certain plan.

Super happy that my repair was covered by the warranty plan through Concord Auto Protect. The staff went really above and beyond for me to handle my claim within 24 hours. They notified my mechanic to approve the repair and everything was taken care of. The cost of the Audi parts were not cheap either and the amount of money saved is great for me. The purchase of the warranty plan was a great one and I would recommend others to also get warranty only through Concord.

Very happy with the customer service at Concord Auto Protect. The gentleman I was speaking was helpful and going out of his way for me and my claim. He was in touch with my mechanic shop the same day I spoke with him which was great. Now majority of the repair that was needed was covered by the warranty plan and the plus was the tow was as well which was a bonus. With my needs, I think the plan fits me perfectly and for the price I can not complain. It's affordable and covers enough for my needs.

Really good customer service with Concord Auto Protect. The agent help me with my new claim right away and was very understanding with my urgency for the entire thing because it's my only vehicle. Now the claim was approved the same day which was amazing and helped me out so much. The entire repair was covered by the plan and my mechanic told me it was easy to work with Concord which was nice to hear as well. Overall a great easy going experience while using Concord's plan and actually putting it to the test during a repair.

I have had Concord's warranty plan for over one years already. I have dealt with their customer service for my repairs with my Lexus recently. The repairs were all covered within the plan and the amount of money I saved was well worth the purchase. The agent was always there when I needed him and no wait time phone call wise to speak with someone. A+ company and great warranty plans.

I would recommend Concord Auto Protect to everyone I know that is looking for a reliable and fair car warranty company to use. I think they have a plan for anyone's budget no matter what you're looking for. I know my budget for a plan was not very high and they still were able to offer me coverage for my car. Excited to see how the plan works out in the long run but I think it was the right purchase to make to have some sort of peace of mind from repairs.

I just bought the plan from my car warranty through Concord yesterday morning. The selling point was all the extra perks on top of the repairs being covered such as 24/7 roadside service and how the plan is transferable to a new car if I purchase one. Everything seems great and for the price it was fair, I could not find any negatives about the plan. I did look into other companies and it was hard to commit to another one when the price was higher and coverage was similar.

The warranty company is great with covering everything that was needed to fix my car. I think the price for the premium plan was very fair for the amount of courage I got from it. Customer service agents were helpful with the situation and made sure everything was taken care of quickly for me. They kept me updated the entire time and were in contact with my mechanic the whole time which was nice. Overall it has been great and without a doubt the best choice I made was buying a warranty plan from Concord Auto Protect when I did.

Easily the best car warranty there is, I have reached out to multiple companies and Concord is the best option I found. Most of the companies I called all offered the same amount of coverage but the difference was how the customer service agent was either pushy or didn't care about our questions. Not at Concord though. I could not be happier with my purchase of the warranty plan and the company I picked. The agent I worked with was great at assisting me with anything I needed.

Concord Auto Protect blew all the others out of the water. I would without a doubt purchase another warranty plan from them because of the amazing staff and how my plan has went. I had two separate repairs that were needed on my BMW M5 and it was completely covered by the plan I had which saved me money. The process on purchasing the plan and using the plan was easy and never stressed me out which was a bonus.

Beyond happy with everything Concord has done for me. I had one part that needed to be fix which thankfully was not a major repair. Regardless Concord was there and covered it without a single problem. There was no time wasted within 24 hours my mechanic said it was taken care of. The cost of the plan was well worth it knowing I am covered for repairs and other great perks of the plan as well.

I got the Advanced plan from Concord about 5 months ago for my Honda. I don't personally believe anything major will be broken on my car hence why I purchased a Honda. But as a back up plan I did buy the warranty just for complete protection. I have only needed the plan once so far for me being locked out of my car which it did in fact cover. Overall it was pretty painless and the agent was helpful with handling everything for me. I have not needed any repairs yet so I can not talk about that yet. Happy with my purchase and I still think it's the best choice I could've made.

Would recommend the car warranty program to friends and family. I have been happy with everything that the warranty plan offers. I have used the towing feature of the warranty plan to get my car to my local mechanic, there was no cost for me. I needed to get my transmission re-built or replaced at my mechanic shop after the tow hence that's why it broke down. But Concord assisted with everything more than enough, the value of the warranty program was great for me. The best purchase I made was the warranty plan from Concord Auto Protect, Thankfully I had the warranty plan when I had to repair my transmission.

The customer service has been simply amazing. Anything from answering my questions to fixing a small error they were always there for me. The pricing of the plans all were fair and I think for what they offer is worth it. When I was checking out other companies prior to going with Concord it was made well known the customer service agents at Concord are better. I would recommend any plan from Concord, I do believe they are an honest company to use versus some other questionable ones.

When I purchased the plan months ago the staff was not pushy towards me buying the plan. The agent I spoke with was professional and helpful in any way he could of been. The price of the plan was within my budget and more competitively priced than other plans I looked at. No repairs have been needed so I have not tried out the claim process yet, but I am sure when the day comes it will go smoothly.

Love how the customer service was quick and made sure my claim was taken care of the same day. Granted they had all the information from my mechanic ahead of time which made the claim process quicker for me. The value the plan has provided me has been great and I love all the extras included with it. It's hard to find a better priced warranty plan with this much coverage.

Purchased a premier level auto service warranty from Concord Auto. Have been trying to get my car fixed for three weeks. I have made 7 calls to Concord and have gotten the same story from all different associates. The first call was concerning the dollar amount the contract would cover parts and shop labor. Called second time to verify a new email was sent to the mechanic shop for increased time and verify new dollars for mechanical services. 3 call to verify that second call was acted upon. 4 call to verify parts were ordered. 5 call to Concord to complain about follow through and getting things done. 6 and 7 called made to verify parts were ordered. Parts have still not been order.

The staff at Concord have been excellent towards me with anything from questions to claims I have had over the years. I have had a few claims and for the most part, I was assisted nicely from the staff and my costs were very little to none. The warranty plan I bought has easily been worth the money because it saved me thousands of dollars in repairs to this day. My local mechanic shop had no problems with communication with Concord about my repair and claim. Overall it has been a painless experience using the warranty plan and all the perks that come with it.

I had purchased the premium plan from Concord Auto Protect months ago and with my luck I needed a repair on my car which involved my fuel system. As a shot in the dark I had my mechanic shop contact Concord and see if the plan would cover anything in the repair or not. To my surprised a substantial amount was covered which saved me a lot of money. The warranty plan worked as it was supposed to and I could not be happier with the outcome. My vehicle has been back on the road since then without a single issue thankfully.

I have been a customer for 1 year and when it was time to use the warranty from Concord, it never happened in less than 2 weeks. You heard me right, the work to be done took more than two weeks. customer service never responds. The adjuster Alex was non helpful either making it difficult to reach him daily. Josh ** was the supposed manager who just went MIA after I tried many times to reach anyone. I was stuck with no car and no rental. Nothing happened until I hired a lawyer. Don't trust anyone from this company!!!!

If I could give no stars I would. This service was absolutely horrible! My transmission went out when we were out of town at my son's basketball game. We dropped it off at Chevy on a late Saturday, they gave us a rental and we started following up on Monday with Concord. Chevy reached out for several days, finally they got ahold of someone that stated they needed pictures of the issues and the codes on the car. Everything was sent over and 3 days went by with no follow-up. I called every day for 30 days, spoke with several Managers just to tell me it was still under review.

Nothing to really complain about, the warranty service was easy to purchase and staff was helpful during the process. I have not had any repairs yet thankfully. So I cannot talk about that part of the warranty plan. But what I can say is my sister's husband has a plan from them also and he loves them and they did cover his repairs that were needed. The cost of the plan was affordable and competitive when comparing to other car warranty companies also.

I purchased a warranty plan through Concord Auto Protect about two weeks ago. The plan covers enough items on my car to help give me the peace of mind I needed. I personally think you can't go wrong with the warranty plan for the price, from my past experiences I have had repairs on previous vehicles become expensive. I wish I knew about Concord earlier on but at least now I have it.

Concord's staff has been great with handling my claim request. I would hands down recommend Concord for a warranty plan. The price for the warranty plan was pretty affordable for the amount of coverage. The agent was very nice with showing me a variety of options to pick from for a warranty plan.

I went with Concord Auto Protect which was a great choice because I needed a repair which was costly on my Cadillac a few months later. The repair that was needed was covered by Concord. I can not thank them enough for making sure my claim was taken care of quickly. The plan was well worth the cost, It saved me when I needed it the most. I also had a friend who purchase a plan from them last week.

We have been with Concord Auto Protect for over one year now without a single problem. We have had one repair so far and it was thankfully covered by them which was awesome to find out. The process of getting the repair done was painless and made easy as possible. I would recommend Concord Auto Protect to others.

I looked around for a warranty plan for over a week contacting multiple companies. I like the simplicity of Concord's plan and being able to understand what is and is not covered within my plan. The pricing is also competitive and it is easy to understand all the different packages they offer. The entire time I was speaking with the staff about a plan they were helpful and not pushy towards me making a purchase. I have no complaints about my purchase and excited to see what happens.

So far the warranty plan has been excellent. I only had one small repair and it was completely covered by the plan. The plan has everything I ever wanted and the cost of the plan was cheaper than another one I was looking at. The agent I spoke with understood what I was looking for and was able to provide a recommendation on which plan to look at. Everything has been going smoothly and I think it will continue that way.

Great service overall, Excellent manners. I was able to get a warranty plan that was within my budget, the coverage is also excellent. I checked out 3 other companies and Concord had the best-priced plans. Customer service was pretty solid, but the selling point was the coverage the plan includes which sealed the deal for me.

Never ran into any problems with using Concord's warranty plan. Staff has been great to me and the price was fair. I would recommend Concord Auto Protect to anyone looking for a warranty program that's affordable.

I just signed up but did my own research before reached out to Concord Auto Protect. I like how all the plans cover a lot of items on a vehicle no matter what plan you go with. I personally think they are a solid company and honest. There were no gimmicks when it came to purchasing a plan and just a very simple purchasing process, nothing was complicated. Great staff and A+ customer service!

The sign up process for the warranty plan is very easy and was not challenging to understand everything. I would recommend Concord because of the way staff treated me the entire time. The staff was professional and not pushy at all, they allowed me time to express the two questions I had before making the purchase.

He was able to answer all of my questions and address our concerns. I would recommend Concord to others because the prices are competitive and the coverage is excellent. Without a doubt I believe this is the best purchase I have made in a while. Time will tell when it comes to any claims that are placed and how it all goes, I do believe it will all go well. I would recommend Concord to others.

I bought the advanced plan from Concord Auto Protect a few weeks ago. The plan is priced pretty well where I just look at it as a "safety net" for my car if anything is needed repair-wise. Not much else to speak on, the terms were easy to understand and everything made sense to me on what's covered and so on. The guy I spoke with was not pushy at all and gave me plenty of time to think it over before purchasing a plan.

It has been a pleasure using Concord warranty plan. I had an urgent repair last year that needed to get taken care of quickly because the vehicle was unable to move without the repair. I called Concord and explained everything and included the mechanic's contact info as well. I had an answer on the claim the next morning which was quick enough for me, I am happy with the outcome that happened. My car got repaired and everything turned out great. The price point for the warranty plan is well worth it in my eyes.

Very excited to see how the warranty works out long term wise. Just bought it last week and could not be happier so far. The agent was super nice and helpful with assisting me anyway that was needed questions wise about the plan. I think the plan was priced right for what's covered on my car now. If I ever have a repair I will update the review and so on if needed.

We have been with Concord for a little over a year or so and since the start they have been professional and straightforward with my wife and I. My wife has had two separate repairs needed and both were approved without any hassles. We can't find a single complaint because the plan covered the repairs in a quick timely manner and the staff has always been great.

I have the premium plan warranty through Concord Auto Protect. The plan did in fact cover my transmission on my car which was by far not cheap. I was amazed and happy it was covered by them, I know it saved me a lot of money already. I would hands down recommend the warranty plan to anyone. The staff has been great with anything I have needed, so no complaints with anything.

Been happy with my warranty plan and all the perks that come with it. To me it was a big purchase but I knew for peace of mind it was the right choice to make to have some sort of safety net when it comes to repairs. The price of the plan was priced better than two other companies I looked at prior to Concord. I would without a doubt recommend Concord to anyone who needs a fairly priced plan with good coverage.

I purchased the plan from Concord Auto Protect back in December for my newer car I got last year. The purchase process was simple and clear to understand, everything was explained in great detail to me. I don't have any complaints about the warranty plan or the staff. I would recommend Concord to anyone looking for a trustworthy and affordable warranty company.

Not a single complaint with the warranty plan I purchased two months ago. I had questions a little while after purchasing it and they promptly answered any concerns I had. I bought the Advanced plan which fit my needs and budget perfectly. I think the claim process will go smoothly also, I have no doubts about the plan or company.

I have only had the plan for two weeks so I can not speak on coverage and repairs because I have not had one yet. But I can tell you the customer service was honest and took their time explaining everything to me in great detail. The cost of the plan is also pretty fair comparing to the cost of some repairs which can get expensive I have learned in the past with my last car. Overall I think Concord is great company and not pushy towards you buying a plan unlike another company I called before Concord Auto Protect.

Purchasing the warranty plan went smoothly and without any hassles at all. The plan seems promising and I have high hopes for it if the time ever comes where a repair is needed on my car. The specific plan I purchase covered enough items to make me feel more comfortable knowing I have some sort of coverage in place.

Happy with the purchase price for the warranty plan I got for my Volvo XC90. The coverage seems great and the agent was not pushy at all when asking about plans and prices. After doing some extra research I think Concord Auto Protect and actually priced fairly unlike two other companies I checked out which were overpriced.

Been a customer of Concord for over two years now and have never ran into any issues. From contacting them about questions to claims and everything in between they have been excellent towards me. Our vehicle has been thankfully pretty solid with only one minor repair being needed last year which was promptly taken care of by them. Quality parts were used and the car has not had another issue since. I think the value is good and the plan has been great for the affordable price it was.

My car which is a BMW M5 needed front thrust rod bushings replaced which I would not consider a major repair. Regardless I contacted my mechanic to confirm the issue and inspect the problem and then reached out to Concord's staff about it. The repair was paid for by Concord by the next day. I cannot complain about my experience because the warranty covered the repair/parts. I will update this review if I have any other repairs or a change in experience with Concord. Well worth the price for the warranty plan as well.

Great warranty plan for the price, you cannot go wrong with picking Concord. I have had one repair already approved by them last month without a single issue. Well worth the money and plan covers enough items for me. Would recommend them and would easily purchase another plan in the future!

I am pleased to recommend Concord Auto Protect. The customer service was great in helping me the entire time with everything I needed. I was happy I could purchase the warranty plan without any hassles. The price was easily the best I could find on any warranty plan. I think the claim process will also go smoothly, I have no doubts about it.

I just recently purchased the car warranty plan from Concord Auto Protect, I was assisted quickly and it was an easy transaction. The agent was helpful the entire time with any questions I had and even explaining the plan in great detail. He was very straightforward about everything and did not try to hide anything from me. I think they are a great company and honest which is rare these days.

I purchased a warranty plan this week from Concord Auto Protect and I'm excited to finally have some coverage on my newer sports car. I have owned it for a while and the repair bills have always scared me but at least this warranty will help with that fear now. I cannot touch base on the coverage yet because there has been no repairs yet.

Only car warranty company I would trust and recommend to my friends. I have been a customer of theirs for over two years now and love everything about the warranty. I have had one repair and the warranty did cover the repair that I needed, which was great. I think the price of the plan is worth it for anyone looking for a solid warranty plan that will cover their repairs if the time comes.

Bought the premium plan during their sale they having going on yesterday. Great price and the coverage looks solid for the cost. Nothing to complain about, process was quick and painless. I'm excited to see how it works in the future, I know my friend has a plan through Concord and loves it.

I purchased the premium plan a while back and finally got to use it last week for two repairs on my car. Everything was covered for me which was awesome. Same day I called, I was approved later that day and my mechanic had my car ready to go the next day. So in total, everything took 48 hours which was speedy compared to what I thought it would take. The plan has already been a great investment for me and has saved me once already.

I love how easy it was to purchase the warranty plan and how helpful the agent was with explaining everything. The price of the plan was within my budget that I could afford which was nice. I would recommend concord to anyone looking for a trustworthy car warranty company. They seem like an honest group of people and they were not pushy with me at all. I felt comfortable the entire time and seen the value the plan provides me.

Not a single issue with my warranty plan. It covered a repair last week already and I had to pay nothing out of pocket. The warranty was worth the purchase my situation with my BMW, knowing repairs can be costly. The price of the plan was competitive and offered more than other companies did.

Pleasant customer service and I was assisted right away when calling yesterday to purchase a plan. I was not pressured to buy the plan at all and was given various plan sizes to pick from. Happy with my purchase and I feel a lot better knowing my car has coverage now.

I have had the warranty plan through Concord for about 6-7 months already. I have only had to contact them twice about some questions I had and that went smoothly. Thankfully I have had no repairs needed on my car. I think the price for the plan was fair and I'm happy with my purchase so far.

On 09-09-2022 we took out 2010 GMC Acadia in for routine tire rotation and were advised by the mechanic that the front brakes needed to be replaced including calipers. The repairs were made for a total cost of $361.99. On 09-12-22 we submitted a claim to Concord Auto Protect and after repeated phone calls and emails finally received approval on 11-03-22. Since then we have made several phone calls and emails following up on payment and as of 02-28-23 we have yet to receive payment.

I had a few questions before purchasing a warranty plan from them and I was helped quickly. I got answers to all my questions and I had zero concerns after speaking with the agent. I have only had the plan so far for a week so I can not speak on the claim process side of it yet. From what I have experienced so far I believe everything will go smoothly for me.

Happy with my new purchase of my warranty plan from Concord Auto Protect. The staff has been great with helping me with anything I have needed from them. I was given multiple options to pick from and he was not pushy at all. Would recommend them to others. A+ staff.

I have been a customer for over a year now with Concord Auto Protect. One repair I had was covered before and handled quickly. I think the value the warranty plan provides is great and worth the cost. I looked at other plans but Concord offered the most perks for the cost. Would recommend to friends and family if they are looking for an auto warranty company.

I purchased a warranty in 2019 for my 2015 Audi. The suspension and engine needed work this year in January. Concord claim adjustors had me produce receipts on all service, which I gave them and almost 2 months later, my car is still in the shop waiting on Concord to approve the repairs needed. I'm calling them daily to be told they will call me "tomorrow". As of today I am seeking legal relief, due to a breach of contract.

I was in the market looking at car warranty plans for over two weeks as of today. I contacted Concord last week and told the agent I needed some time to think it over. He was 100% okay with that and not pushy. I decided to purchase the plan through them today and the same agent was able to assist me with the entire process. He took his time with me and provided me all the information possible about the plan and how everything works.

Easy experience signing up for the warranty plan this morning. All of the contract was explained in depth to me and any concerns I had were listened to and provided an answer. I felt it was a no pressure sale and the price was pretty cheap compared to a few other places I contacted prior to Concord.

I purchased a new warranty from Gene **. Excellent customer service, knowledgeable and explained the details of my options in a clear concise manner. He is an asset to your organization. Looked for opportunities to fit my needs as a customer and listened to my concerns and questions. Thank you Gene!

Purchased the warranty plan a few days ago last week. The price seemed good for coverage I am getting for my car. I will see how the claim process and all of that goes. I personally think everything will go good because the customer service seem honest and professional. I was on the phone for a while asking many questions and expressing multiple concerns and not one time did the agent get annoyed by me.

I have been thinking about purchasing an auto warranty plan for over a week now with contacting multiple companies. I seen a sale on Concord's website which helped convince me just to give it a try. I don't have any complaints, the pricing for the plan was cheaper than I expected which was nice. I will update this review whenever there is a repair and so on.

I bought the premium plan today with the presidents day sale they have going on. I thought the price of the plan was pretty cheap and covered plenty of items on my SUV. I'm excited to see how everything goes over the next year or two. The agent was super helpful with answering any questions I had about the plan and claim process and so on.

My husband and I purchased the warranty plan on Wednesday of this week after calling up. The plan seems like it offers a variety of perks for the price. We are excited to use the warranty plan and see what happens in the future. We have no complaints about anything and could not be happier with the competitive pricing for the package we got.

I shopped online and spoke with a lot of different companies and agents. Concord Auto Protect was the best car warranty policy for my VW Beetle. I’m a retired veteran and I’m in a budget. Concord Auto Protect definitely a great company that gave me a Veteran Discount (no deductible)! Plus I can renew the policy if I want to. The enrollment process of the policy was super easy. Abe ** did a great job. Hopefully I won’t be using it but if I do, I’m glad I’m covered if I need it. Thanks Again! Dave

Just purchased the warranty plan a few days ago. I think the price for the plan is fair and worth the money to have some sort of peace of mind. The agent was nice and took his time explaining the plan in-depth. I would recommend Concord Auto Protect for being a straight forward company and affordable. I did call another company prior to them and there was a clear difference in customer service with Concord being better by a long shot.

The sales rep was not pushy at all and helped me with picking the perfect plan out that fits my needs. The pricing for the plans were competitive and affordable unlike other companies. I have had my plan for over 8 months now and it's been smooth sailing. I have not had a claim yet because thankfully no repairs have been needed. I would not recommend any other warranty company only Concord Auto Protect.

Purchased the plan two years ago for my husband's Ram 1500 and have only had one repair thankfully. The repair needed had to do with the transmission but was fully covered after a few days of being in contact with Concord's staff. I can provide proof of the repair being covered if needed for the review. Not much else to say, the plan did its job and covered the repair, no complaints at all.

I bought a newer Mercedes Benz from Park Place Motorcars here in Dallas and thought it would be smart to purchase a warranty as well. After speaking with the dealer they recommended a few options but Concord was the best fit for my needs. I think the warranty plan covers more than enough things to assist me with repairs and so on. I will update my review as time goes on but I have pretty good faith that everything will go smoothly.

We purchased the largest warranty plan Concord offers to help give us the most coverage possible for our large purchase of a vehicle. The coverage has been excellent and we have had zero problems with it when we have used it. There has been two separate times where a repair was needed and it was paid for by Concord. The other time we used our coverage was for a dead battery situation which also ended up in our favor. Overall the plan has been great for us and I think we have been getting our money's worth from it. The service agent we dealt with was helpful and kind during the multiple conversations.

I own a 2016 BMW M5 and had a large repair that was needed which was estimated to cost well over 4k. I contacted Concord Auto Protect right away with the estimate and had the opportunity to file the claim at the same time as speaking with them. Within 3 days I had answer and was able to proceed with the repair. I do understand the time that was needed because they did have to contact my local BMW dealer where the car I was and discuss the repair with them. I am thankful I purchase the plan when I did and could not be happier with how everything worked out for me so far. The value the plan has given me has been worth every dollar for the security of knowing I'm covered with repairs.

Both of my claims were approved last week within the same day my mechanic reached out to them. I think the contract is easy to understand and pretty straightforward with what was covered in my plan and not. The price was easily the selling point for me, they were more competitively priced than two other companies I called prior to them. I think they are the best warranty company I could of went with, that's just my opinion.

I would highly recommend Concord Auto Protect to all my friends and family. The pricing was very fair and I would easily say they offer the most for the price compared to other companies in this market. The plan I got gives me plenty of coverage and the price was easily the cheapest I found. I will be purchasing another warranty plan on my next car when the time comes. The customer service was great with answering my questions about the warranty plan which is nice.

Read your contract. Nothing electrical. My SiriusXM went out. Fixed? Nope. Oil sensor fails. Fixed? No. Some exclusion about no wire harnesses or harness will be covered. Fuel sensor covered? Yes. Oii sensor? No. So, for 2K, I didn't exactly get a lot of needed coverage.. 1/3 on claims. (A $450 broken door actuator was repaced.) 2 stars out of 5.

Our family has a car warranty plan through Concord Auto Protect for over two years now without a single problem. The signup process before was quick and easy which is always nice and all our concerns were answered promptly. The customer service has been awesome with claims and anything we have needed anything from questions or actual small issues. The staff even approved a repair we had last month and made sure our car was 100% repaired and running again. They are great people and are priced more fairly than other competitors are that I have noticed.

Great company so far and the staff has been amazing with assisting me. My F-150 had one small and one larger repair that was needed and I tried my luck and went through the claim process. Both repairs were fully covered the same day and my mechanic was also paid within 24 hours of me contacting Concord. I am beyond happy with my purchase and the value this plan has given me has been well worth the money. They made the entire process as easy as possible for me which I appreciate.