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Chevy Impala

Chevy Impala
Overall Satisfaction Rating 3.75/5
  • 5 stars
    147
  • 4 stars
    230
  • 3 stars
    193
  • 2 stars
    40
  • 1 stars
    12
Based on 622 ratings submitted in the last year
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    The Chevrolet Impala is a full-size car that was manufactured from 1958-1985, 1994-1996 and from 2000 until present. Read more Chevrolet reviews to learn about other models.


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      Chevy Impala Reviews

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      Rated with 5 stars
      Verified Reviewer
      Original review: Feb. 3, 2020

      Just purchased Impala lt 3.6. Only a couple months driving. Price point the best, 27500 for lt sunroof 3.6 engine. Buy during sale times. Big car ride, nice power, reliability rates well in reviews. Blind spots from front a pillars, also you need put rain x on back up camera, seems to catch alot of dirt. All said very nice.

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      Rated with 5 stars
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      Verified Reviewer
      Original review: Jan. 5, 2020

      I have always been a Ford type of guy. But my last two vehicles have been Chevrolet products and I can say I have been impressed. Currently I own a 2018 Impala LT V6 and it’s luxury without the price tag! Inside is spacious and nicely equipped with a decent infotainment system. Exterior has aggressive styling with sleek body lines. Handles just as well as some luxury and sport cars I’ve driven. The V6 engine will have you passing up slow pokes in traffic in a cinch! I feel safe with all the airbags everywhere. Downside. It’s a noisy thing when parked. All kind of strange clicking noises and movement happens once you turn off the engine. The parking brake engages once a week mysteriously (Manual says it keeps the parts working properly). Other than that it’s a great car.

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        Rated with 4 stars
        Verified Reviewer
        Original review: Dec. 2, 2019

        2008 Chevy Impala LTZ. The only problem I have had is with the check engine light. The code indicates an error with emissions. My only complaint is that when the check engine light is on, the auto start doesn't work. I find the car comfortable; the trunk space is great especially with ability to fold down the back seats. Fold down back seats are only available in GM cars. The v6 engine has plenty of zip to it. I would get any car unless it had a v6. I'll pass on any turbo for a Chevy V6. I plan on buying a newer Impala this year.

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        Rated with 4 stars
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        Verified Reviewer
        Original review: Oct. 5, 2019

        This was my first new car I ever bought. I purchased the 2015 Chevy Impala 1LT. I had owned it for four years until I totaled it. At the time of the accident I had about 52k miles on it, so I used it quite a bit. My only issue with the car was that the check engine light would come on sporadically (once in a blue). Each time that I brought the car to the dealership, I was told that it was some faulty sensor that was causing the check engine light to come on. The dealership never replaced it. Other than the check engine light, the car ran well. No real gripes. This is one of my favorite purchases. Would definitely recommend this car.

        3 people found this review helpful
        Rated with 5 stars
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        Verified Reviewer
        Original review: June 9, 2019

        I purchased a 2016 Impala LTZ back in 2017 with 20,000 miles. Since then I have added a lot of miles and I'm not at 75,400 miles. The only thing I have done is changed the tires (Mostly due to road hazards), a new battery, and an alignment. This has been the best car I have own in my 40 years of life. I'm 6'6 and I'm able to be very comfortable even with three adults in the back. It's a nice, smooth, and quite ride. The built-in Wifi is a life saver. I love android auto with Google and Waze, it a huge help on long trips. For a 305HP v6 I get 28 to 30 MPG highway when cruising at 80 MPH. It's loaded with safety features, great touch screen. It has a CD player but I have never used it. I keep an iPod classic connected beside the hidden dash and I can easily navigate it from the touchscreen or the display center between the rpm and speed gauge.

        I get compliments all the time about my car. The remote start through the Chevy app is a godsend when I'm at an amusement park, I can start it long before reaching the car. The car is equipped with OnStar which gives you several options. You can get notification is the alarm goes off, if the vehicle leave or arrives in a designated area, vehicle diagnostics like if you need to change you're oil, low on tire pressure, or a check engine light, you even get.monthly diagnostic sent to your email every month. The collision alert has helped a few times when the car in front of me had no brake lights it warned me of them slowing down long before I got in a danger range.

        It's a shame GM is discontinuing their best vehicle. KB blue name it best five year cost to own full size vehicle 7 years in a row and best full size vehicle like 4 or 5 years in a row. I switch to modern engine fully synthetic oil and I don't hear as much engine noise from the GDI like before. I love this car and can't say it enough. I had a 2001 one Impala had that until 174,000 miles before selling, I wish I had kept that one.

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        Rated with 5 stars
        Verified Reviewer
        Original review: Jan. 23, 2020

        I have a 2013 Chevrolet Impala LTZ. I love my car. It's spacious and fast. The design is nice and the extras are well equipped for the vehicle. It's like have a sporty family car. My daughter is already saying she wants one when she gets older.

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        Rated with 2 stars
        Verified Reviewer
        Original review: Nov. 23, 2019

        I have had this car for 6 years and never any problems till recently after hitting 50000 miles. The worse problem is the damn knocking noise in the glove compartment that sounds like a woodpecker. Started this year I took it in. They say it was a bad actuator. Fixed it for 60 bucks. Few months later it's doing it again. Apparently there are multiple actuators and they all go bad eventually. I hear this is a problem in Impalas. GM should really fix this issue for free. I have spent money this year on a new bumper, new tires, brakes, a part I needed having to do with the fuel that caused check engine light to go on, oil changes, and now this bs actuator problem. I am getting to the point where I am ready to give up this car and get another. This car was bought for me by my dad who has passed away so it holds some sentimental value. I have been doing my best to keep it in good condition. But it's driving me crazy not to mention costing me a lot of money.

        4 people found this review helpful
        Rated with 1 star
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        Verified Reviewer
        Original review: Sept. 5, 2019

        I hate this car. 2018 Chevy Impala Premier. I can't get up the v6 runs like a V2. This is very dangerous because I've only had the car for a month and I can barely get up on the freeway. I can never pull off from a stop sign or a green light without people going around me. My transmission seems like it is super slow but yet all the times I went to have it looked at everybody says it turns out fine. This is **. I saved and got my credit together over a four-year period for this. Why is it that Chevy is ignoring all of this???? DO YOU HATE YOUR CUSTOMERS OR WHAT??!!

        3 people found this review helpful
        Rated with 1 star
        Verified Reviewer
        Original review: April 29, 2019

        I brought my 2017 Impala (with 44k miles) in for service on a non-functioning AC. Being in the industry, I knew to check the compressor and freon levels. Freon was bone dry so I decided to bring it back to the dealership as I was able to identify a couple service bulletins that centered on the issues I was having. After a couple hours at the dealership they sent me home with a demo because they couldn’t pin point it. Turns out, they confirmed it was the evaporator core (about 4 hours later). Lucky for me, I already knew about the Service Bulletins (N182186880 and N182186881) that depict the issue.

        The Service advisor who called confirmed there was a warranty extension (as depicted in the bulletins) and it was going to be covered, they’ll order parts, and hopefully be ready by the end of the week. I then get a separate call from a different advisor the following day telling me the parts came in but that GM is not covering 100% of the costs since the bulletins do not apply to my VIN. Ironic since the model year, engine type, make, and AC issue all lined up! GM was willing to eat some of the $2300 repair, but not all of it.

        In the end (1.5 weeks later), I paid to to have it fixed and no one from my GM contacts responded to my concerns. After reaching out to Customer Support (and multiple follow-up calls), they offered to give me $100 certificate toward any future repairs/oil changes... That’s it! Hard to have faith in a company when that company itself doesn’t stand behind their own products and their dealership service techs back-track on what they are communicating to their customers.

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        15 people found this review helpful
        Rated with 1 star
        Verified Reviewer
        Original review: Oct. 26, 2018

        Complaint filed with NHTSA - October 26, 2018. Complaint # **. I could have been killed or maimed by a defective tire jack that was included in the tire changing equipment that came with a new Impala I rented from Enterprise Car Rental. The jack bent in two when I tried to crank the jack high enough to change a flat tire. The Chinese-made (“CE” brand”) part # is 13592351/2017. I have notified both Enterprise and General Motors of the incident. In discussing the issue, it seems that neither company includes a safety check of the tire jack. My concern is that 40-50 thousand Impalas were sold in 2018. Car Rental Companies purchased them as did dealerships. Thousands of unused, i.e. new tire jacks may be sitting in the trunks of Impalas throughout the US, Canada, etc. and some could be defective.

        The GM executive office rep said they were going to contact Enterprise regarding the safety issue. To me this is short sighted on GM's part. They don't seem to be interested in finding the root cause of the defective jack. Are they more likely to change their tune, if consumers die as a result of using the General Motors provided defective jacks? Stay tuned. In the meanwhile, if you have not had a reason to use the tire jack in the trunk of your Impala, I suggest you try it out. More importantly, if you have not had a reason to use the tire jack that came with your Impala, I suggest you try it out, carefully, until it’s obvious your tire jack has jacked up your car as it was intended to do.

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        12 people found this review helpful

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          Chevy Impala Company Information

          Company Name:
          Chevy Impala
          Website:
          www.chevrolet.com

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