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Chevy Impala
Overall Satisfaction Rating
1.85/5
  • 5 stars
    18
  • 4 stars
    7
  • 3 stars
    22
  • 2 stars
    65
  • 1 stars
    125
Based on 237 reviews that contain star ratingsSHOW RATING DISTRIBUTION
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    Chevy Impala

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    The Chevrolet Impala is a full-size car that was manufactured from 1958-1985, 1994-1996 and from 2000 until present. Read more Chevrolet reviews to learn about other models.


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    447 Chevy Impala Consumer Reviews and Complaints

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    Page 1 Reviews 1 - 30
    Rated with 2 stars
    Verified Reviewer
    Original review: June 22, 2018

    I got a 2018 Impala Premier. I love this car. However, I find it very hard to get into it. The steering wheel is in the way even though it can be moved upwards it's still not enough room. Even when I move the seat back. I'm not a big person. I'm only 5' 7". Also, there is no leg room to move your legs side to side. The center console prevents your leg from moving to the side and the door prevents your left leg from moving to the left side. There is just no room in the driver's side of this car. My legs get cramped very quickly driving this car.

    The bucket seats are also a problem. The seat curves up and it puts pressure on my buttock where I keep my wallet causing pain in my buttock. I have to remove my wallet from my back pocket when I drive this car. This car would be a nightmare on long road trips. The driver side was just poorly designed. I am also experiencing loud road noise. I'm not sure if it's the tires, brakes or wheel bearings. With all these issues I will be looking to sell this car and get something with more room and more comfortable.

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    2 people found this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: June 21, 2018

    Aside from decent fuel efficiency, the price and size of the Chevrolet Impala was decent as well. It's comfortable for long trips. I like having the center console. There are plenty of places to put things in. The trunk is also a great size for travel and holds plenty of luggage. The car can hold three car seats in the back. I just wish there's more floor space in the back. I like having the mirrors in the visors and the additional pull tabs to put out to help on the side windows. The passenger seat is manually adjusted though. I would like to have the same ease of adjusting it as the driver's seat.

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    Rated with 5 stars
    Verified Reviewer
    Original review: June 19, 2018

    My experience was pretty great. I love Chevys so much so it was only right that I bought this one. I've had this car for nearly three years and it has never given me any problems whatsoever. I love the wide turning radius. I would recommend this car to my friends, family, and even co workers.

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    Rated with 5 stars
    Verified Reviewer
    Original review: June 17, 2018

    We have been driving Impalas for almost 2 decades. They're dependable, attractive, safe and easy to maintain. We will continue to buy Impalas in the future. We chose to try this model because my parents had driven Impalas for years, and recommended we get one. I like the amount of room, especially in the back seat. I have 3 children, and they can travel comfortably. The whole car is quite comfortable. The gas mileage is very good, and I feel safe in the car. Perhaps most importantly, my husband can do most maintenance on our Impala himself. But the CD players in all Impalas I've driven have broken quickly, which is quite disappointing. It would also be nice if the cup holders could be larger, as they don't hold some of my cups, and I've ended up with lapfuls of water on several occasions.

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    Rated with 5 stars
    Verified Reviewer
    Original review: June 16, 2018

    My Chevy Impala 2017 is very dependable. With the heavy snow it did not stall and it always started. There is no other car that can outperform and I owned one before. I love the color and my leather interior is outstanding. My car has plenty of leg room and my handicapped friend has enough room for her wheelchair, walker, and oxygen tank. It has automatic windows and it rides very smooth as well. However, I wish the car had kit room in the trunk and if under the seats it would be a storage under the seat for travel. Would love if the car would be an electric car to save the environment and to include a free iPhone and iPad.

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    Rated with 5 stars
    Verified Reviewer
    Original review: June 15, 2018

    The car runs and drives well. It has power steering and remote start. It also has SiriusXM radio and I love having satellite radio. Having no commercials is wonderful. My car is awesome and I couldn't ask for a better vehicle.

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    Rated with 5 stars
    Verified Reviewer
    Original review: June 14, 2018

    It is a really good car. Gets great gas mileage and runs great. Awesome family car and rides really smooth. Everything is built solid. It fits 6 people and there is a lot of room in the backseat for child safety seats. There is also plenty of room for my daughter's friends and family to go on trips with us. I wouldn't trade it until it hit almost 400,000 miles on it.

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    Rated with 4 stars
    Verified Reviewer
    Original review: June 13, 2018

    The overall look and simplicity of my 2010 Impala's design is exactly what I was looking for. It's a good quality car that I can rely on. It also has a great looking interior design and plenty of trunk space. I really like the color too and I think it stands out from other vehicles of a similar style. And then it gets great gas mileage as well while still being a 6 cylinder vehicle so still has a decent amount of power. I just don't like that it does not have a built in back up camera. I really wish it had a sunroof as well, as this is the only car I've ever owned without one and I was very used to it. Other than that, I am very happy with my purchase and would recommend this car to a friend for sure.

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    Rated with 1 star
    Verified Reviewer
    Original review: June 12, 2018

    I loved the color of my Impala and how great the inside was. For a used vehicle, it was spotless inside and out - motor, new battery, tires and brakes. Just what we are looking for. And payments were in our range.

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    Rated with 5 stars
    Verified Reviewer
    Original review: June 9, 2018

    I am very impressed with the car and its features so far and it seems to handle snow and ice pretty well. Drives smooth and the design of the car looks great. Seats are comfortable and spacey. I chose it for the warranty and the shape that the car was in when I looked at it. One car owner was a huge perk and it was priced very decently for the year of the car and the number of miles on the car at the time. I like that it also came with SiriusXM radio along with the powertrain warranty.

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    Rated with 1 star
    Verified Reviewer
    Original review: May 23, 2018

    Impala 2014 - Nothing but problems, replaced each headlight multiple times, battery. Then around 65-68,00 miles the StabiliTrak came on and engine lost power. Multiple time repair shop says 02 sensor, nope, lean gas was to blame, so 8 or 9 codes and 1,500 I have replaced the solenoid and still does it.

    7 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: May 9, 2018

    Chevrolet Impala LTZ: At 75 yrs of age, I like the remote start and the Heated Seats. The car is also equipped with a Power Moon Roof and Power driver's seat. It averages 21 mpg around town and 27+ mpg on trips. It's a pleasure to drive with little intrusion of road noise or Vibration. The dealer {Wells River Chevrolet} has an excellent service and parts dept.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: May 2, 2018

    My Impala is a 2017 and I get good gas mileage, quiet cab, smooth handling as well as roomy and beautiful in its design. This car also received a high score from Consumer Reports which help me make an informed decision when comparing to other vehicles in this class. I'm totally satisfied so far and impressed with the service I received from the dealer Superior Chevrolet in Decatur, GA. And I didn't need an oil change until I had driven over four thousand miles???

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    Rated with 5 stars
    Verified Reviewer
    Original review: April 29, 2018

    Chevrolet Impala is very serviceable and convenient. Economic and required only routine service for 98,000 plus miles. Rear seat is comfortable and engine is a dream. The large trunk is a real plus too. Will drive it for a target of 250,000 miles.

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    Rated with 5 stars
    Verified Reviewer
    Original review: April 28, 2018

    Chevy has been an automotive leader in the industry for over 100 years and they consistently put out a decent car and truck compared to the competition. I've had over a dozen Chevy vehicles like Impala in my lifetime and have never had one serious problem with any of them.

    2 people found this review helpful
    Rated with 5 stars
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    Verified Reviewer
    Original review: April 18, 2018

    Consumer Reports rated Chevrolet Impala #2 after Model 80 electric and it truly is a great car. Almost as fast and nimble as the Lexus IS - 350 I owned but much more versatile and comfortable. Great road cruiser.

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    Rated with 5 stars
    Verified Reviewer
    Original review: April 17, 2018

    If you're into American auto manufacturers this is a car to definitely look at. Great body lines, spacious interior, and nice performance (V6). I have had my Impala (2LTZ) for 3 years now and still enjoying it as if I bought it yesterday.

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    Rated with 2 stars
    Verified Reviewer
    Original review: April 16, 2018

    First mistake. Purchased 2015 Impala from Hertz Car Sales in Salem, Oregon. But that's another story! My beef here is with the car. Morning after I brought the thing home the battery was dead. In less than a week I was told by Les Schwab my flat tire was caused by a improperly placed tire plug. Within that first month my check engine light came on and engine temp rose a bit higher than all the days prior. Hertz erased the code saying "it was a loose gas cap". The thing is, as soon as the light came on I pulled over, the gas cap was the very first thing I checked. It was tight. Now I'm hearing a wheel bearing dull grind type sound. I have since learned this is a widespread issue that Chevrolet has chosen to ignore. My check engine light is on again. Hertz told me to drive it in. I purchased a $3,000 extended warranty and was told that if I had to bring the car in, a loaner would be provided.

    Although Hertz Car Sales of Salem offers 6 loaners it seems there is always at least 1 out of service. The rest are loaned out. This says to me that Hertz is selling a lot of lemons. Tomorrow is Monday. I will call the service dept. to see if they can remedy the wheel bearing problem, find the real cause my check engine light keeps coming on, why my remote won't open my trunk, and why my remote starter doesn't work. Plus after fueling up, the car hesitates during start up. Don't buy an Impala LTZ and my advice would be don't go to Hertz to buy a used car.

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    7 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: March 28, 2018

    2011 Chevy Impala LS 3.5L. You don’t need a repair service to Look at the problem. Known issue with Chevy Impala 2008-2018 and still going. Per Chevy Tech / compliant Department which I talked to a gentleman who treated me like some D-women. They will never do anything about this issue. EVER. Codes P0042 / P0455 EVAP LEAKS. It’s a $95 part from RockAuto.com. I have been buying cars parts there for years. The garage will charge you over $200 for this part. Lmao. And another $200-300 to replace it. MY ESTIMATE $490.00 HAHAHA.

    Buy the part, and Everyone has a mechanical friend or family member in their Circle- it’s an easy peasy part to replace, for a minimal skilled mechanic. YouTube.com- if you have mechanical skills- do it yourself. Here is the issue- It will never cause any harm to let it go to your vehicle, it not needed for Inspection and after you replace it, it will almost definitely go bad again within a years’ time. Again- 03/27/18 I spoke to Chevy and they absolutely know this is a warranty issue- will never recall it- Not a safety issue / that’s why. All they did is repeat themselves, it’s not an issue. ABS, TRACTION CONTROL, STABILITRAK LIGHTS: all fixable on your own. Rockauto.com all parts for above issues $238. (Includes the EVAP canister) Car lot wanted $2106.60 for all the above.

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    6 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: March 18, 2018

    At 62,000 miles, driving the 2014 Impala down the street I came to a stop and proceded to make a left. The bells and whistles started going off. Engine light came on, Stabilitrak system message displayed, the ABS light came on, "loss of engine power" message popped up and engine lost power. I couldnt drive over 25 mph at that point. So I took the scenic route. I stopped by Advanced Auto to check the engine light, but, their code reader didn't work. I went home cut the car off and 2 hours later the engine light was out. I'm glad I wasn't on the highway, like some others were. God Bless.

    My left front tire makes a horrible noise when turning left. I've gotten new tires which make it worst. Too bad I have to turn left every day to get in the driveway. It's a good way to alert the neighborhood that I have arrived. Also, my transmission stalls from 1st into 2nd gear. I have to give it extra gas to get it to shift. When it downshifts from 2nd to 1st, the car jerks and make a loud thump. And, the sunshade attached to the sunroof has fallen apart. The fabric got caught in the mechanic of the sunroof somehow. It seemed like it was a matter of time since the fabric was already flimsy against the wind. My 2002 Impala has a nice sturdy board, although it's manual. It's too hot not to have a sunshade. Oh yeah, the automatic door latch stopped work on the driver's door. So now I can't unlock the door with the key fob. I have a manual driver's door.

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    3 people found this review helpful
    Customer increased Rating by 2 stars!
    Verified Reviewer
    Original review: Feb. 7, 2018

    I purchase my 2014 Chevrolet Impala in May 2013. My issue is that there was a recall for the tail lamp seal on this car which allowed water to enter the trunk. I took it to the dealership for repairs in November 2014. I am having the same issue again. Either the fix was not correct or this will be an ongoing issue of poor seal being installed. It is a defect that I believe I should not have to pay for. The leak is so bad that water is inside the car. The floor in the back are constantly soaked with water. Both the dealership and Chevrolet only refer to the warranty being expired and that this is my problem to fix. I need them to tell me that this can be fixed permanently or at least say that I will have to keep replacing the seal every few years at a cost of $400.00 (dealership price). Either way I am parting ways with this car and all GM vehicles.

    7 people found this review helpful
    Rated with 4 stars
    profile pic of the author
    Verified Reviewer
    Original review: Jan. 31, 2018

    I bought my 2009 Chevy Impala LT 3.9 used with 80050. It had few problem from past owner. Never taking care the car such as oil change, tires and brakes. I fixed everything. It has 115506 and I love car. Very dependable and as long you take care and do maintenance it's overall very dependable vehicle. I believe never buy new. Always buy used. All vehicles have their fair share of problem. I've been mechanic for 20 years now and have learned as long as you do your research before you buy any vehicle that way you know what to look out for and you can try to get whatever problems fix with said vehicle before you purchase or at least get the price adjusted. I would definitely recommend the 2006 thru 2014 Chevy Impala to anyone looking for good reliable car. It's not loaded with technology. The 2015 and up are loaded with all new tech but 2006 thru 2014 are a good just good every day decent looking full size vehicle.

    Now all that being said the only problem I feel Chevy or GM should made recall and pay for is repair for 4t65e transmission. The 2006 thru 2014 are known have bad shift valve that cost over 400 always to 2200 plus to have fixed. Most time they need all 5 shift valve and valve body and part wire harness replaced. It's known to affect over 30% of 2006 thru 2014 GM line that have very same 4t65e transmission that as in Impala and other GM cars such as G6 and more.

    GM need to be held accountable and pay for said repairs to vehicle under regardless of warranty. It more common to affect transmission happen with mileage over 60000 miles on average but not limited because usually affects cars with a 100000 right outside the warranty. But since it is such a very common problem and affects so many vehicles that have that exact transmission there is no reason why GM should not be held accountable for these repairs or replacement of the said transmission.

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    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 23, 2018

    2017 Chevy Impala Premier - I had the StabiliTrak failure warning come on and then my motor went to reduce power. I could hardly drive the vehicle. I shut it down the but the lights stayed on. I got the vehicle home and the next day the lights went out. I called the dealer, but they said they could do anything with the lights were no longer on. It happened a second time, but it was 6:00 pm on a Saturday and so I called the Dealer and tried to schedule a service visit, but went out and they said they could see any error codes.

    It third time it happened I drove right to the dealer. They took note of the codes and scheduled a service visit. They replaced the high pressure fuel pump. Then informed me that GM recommended that I stop using E-85 fuel. This was not good news. I talked with the service rep and he suggested to continue to use the E-85 fuel and this may happened again, but GM has to recognize the problem and should do something about it.

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    14 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Jan. 22, 2018

    I purchased a new 2017 Chevy Impala Premier in July of 2017. My engine light came on and reduced speed. I took it in. Got it fixed. The second time it happened I was on the highway. Car lose power and a 18 wheeler almost ran into the back of me. This shouldn't happen with a brand new car.

    23 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 17, 2018

    So obviously this engine power reduced problem is a BIG ISSUE. I have had this problem with my car for a month now. It's been in and out of the mechanic's... Paid 800$ to get it fixed, 2 days later, same thing happens. My car displays "engine power reduced" slows down to about 10mph and then stalls out completely out of nowhere. This actually happened to me on the highway during rush hour with my children in the day. Then if that wasn't the icing on the cake, it took AAA 5 hours to get to me.

    I'm very disgusted that GM has not issued a recall on this. After researching online, I have found that thousands of people have this same issue, dating back from years ago. THIS IS DANGEROUS. THE CAR SHUTS DOWN AFTER DISPLAYING THIS MESSAGE NO MATTER WHERE YOU ARE OR WHAT SPEED YOU ARE GOING. When is GM going to recall this? I guess we are going to have to wait until somebody gets killed or seriously injured until that happens? (Just like the key rotation issue, didn't recall it until people died and they got sued, typical!) I'm at my wit's end, I have dumped so much money into a problem nobody can figure out how to fix!

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    19 people found this review helpful
    Rated with 1 star
    Original review: July 9, 2017

    We purchased a used 2008 LTZ with 66k miles. It jerks any time you go to take off from a stop or low rpm. Sometimes so hard that is screeches the tires. We had the transmission serviced Thursday and now it is even worse than before. I have done extensive research on this issue and I am not the only person with this issue. In fact there are hundreds and hundreds of people wondering why this has not been recalled on these cars. This has been a problem for many years of Impala and for many people. Take a look at all the power train complaints for just the 2008 on NHTSA. Why is there no fix issued for this repeated problem. It is a safety issue.

    36 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 27, 2017

    I purchased a 2013 Chevrolet Impala LT (3.6 ltr) in 2014 with 32K miles on it. In the last year I have experienced having 1/4 tank or more of gas showing on the gas needle and 87-115 miles until empty per the "calculations" option. My car has died on an interstate highway at these levels, all three times rendering me stranded in construction when there was no safe place to really be stranded. Dealership only advised a new fuel sensor would be $485. I now ensure I keep tank above 1/4 needle mark at all times. No recall but lots of reviews of similar experiences. These are dangerous events, Chevrolet - I assume you'd rather pay a wrongful death claim than fix the known issue?

    Additionally, I too have experienced the loud clunking/creaking sounds coming from my front end. The dealership quoted me $2500 worth of repairs to fix: Drill and tap front braces, replace front struts/springs w/ new kits, right front hub, bushings, bearings, etc., I-shaft (steering). I had them do the I-shaft ($256). No change in sounds. Over the weekend I installed new struts/spring kits (same as what dealership was offering but instead of them charging $880, I paid $280 total). I replaced the right front hub and right front lower control arm assembly. NO CHANGE. Clunking and creaking sound still exists.

    I have had more than one mechanic tell me it's not a safety issue, although no diagnosis has been given and to just turn my music up and ignore it. With the consistent complaints on this Impala, and about 5 years' worth of this model, why is Chevrolet still sitting on correcting the problem? I can avow this much. I will never purchase another Chevrolet product again. New or used.

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    18 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 6, 2017

    I leased a brand new 2015 Impala at the end of May 2015. It is the LT2 model. In October of 2015 I was traveling on the freeway with my two children in the car (toddler in the backseat) to take my son to school. The car had a sudden reduction of power, quickly dropping from 70 mph to around 30 mph. The engine light came on and I nervously tried to move out of traffic to avoid being hit by other cars (frightening!!) I was able to get my son to school finally, even though the car refused to accelerate beyond 30-40 mph. After taking the car to the dealership, I was told my fuel pump would need to be replaced. I found this odd since it was a brand new car, but figured it was a fluke.

    In October of 2016 I was on the freeway, traveling to pick up my toddler from my parents. Again the vehicle quickly dropped from 60 mph or so, down to 30 mph and I was almost hit from behind by a semi truck who was traveling full speed. I put on my hazards, pulled my heart out of my stomach and managed to exit the interstate after driving a mile or so in the emergency lane to the next exit. This time, I told the dealership they would need to pick up the car and tow it back.

    After they checked out the car, I was informed that it was once again the fuel pump. Two fuel pumps and two near death experiences under 20k miles. This time I was angry. My husband and I told the dealership they needed to do something... I could not continue to drive this car in fear, with my children inside. After all, the whole reason we decided to lease a brand new vehicle was to have a safe and reliable car. We were informed by the dealership that the sudden reduction of power (resulting in TWO near accidents on the interstate) was a "safety feature" in the particular trim package of our vehicle. It was designed to protect the engine in the event of a problem with the car. Safety feature?! It seems that Chevy is more concerned with protecting their vehicles than the occupants inside!

    Furthermore, why should I have even learned about this supposed safety feature twice already on a new vehicle?? After writing a terrible review on the Chevy customer satisfaction survey, we were contacted by Chevrolet. We explained our complete dissatisfaction with this vehicle and that since I no longer felt safe transporting my family in the obviously unreliable vehicle, we wanted out. We gave them the option to put me into a different vehicle to ride out my lease, to which they said my lease would start over for another 39 months. Ridiculous. We just want rid of this vehicle asap. Their solution? A free year of XM radio. This is what my life (and those of my family members) is worth? A year of radio?? Doesn't really seem like a reasonable trade off.

    Well guess what? Over this past weekend, the engine light came on again! My husband used a small diagnostic machine to find out that it is the fuel pump for the THIRD time!! The car has just under 29k miles on it. We haven't even had it a full two years yet! Even more interesting, it was barely 3k miles between the second and third time this happened. So two things GM/Chevy... 1) Stop putting junk disposable parts in your vehicles and 2) fix your "safety feature" before someone gets killed!! It should not take someone being seriously injured or killed before you take notice and recall these vehicles! I will NEVER again buy any GM/Chevy product!

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    50 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: March 5, 2017

    After purchasing my third Chevrolet, a 2014 Chevrolet Impala LTZ at 36,000, I'm informed my rear wheel bearing are in need of complete replacement. How does this occur. My 06 Trailblazer and my prior Impala LTZ had higher miles and yet no issues. I had an issue with my Trailblazer. The blower motor resistor and its components kept melting and burning out three years straight. The last time I replaced these parts I realize Chevy had made a different part in 07 sold only at the dealership. No recall for my 06 and a more durable component. This is not normal wear and tear on this luxury model. As an example...it's as inferior as placing resistor plugs in a car that best performance are with platinum plugs and will cause it to misfire. This is a bad experience for me. And as much as I love an American made product, I don't know if I'm as confident as I was before about Chevrolet.

    21 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 15, 2017

    Let me start by saying I have bought many new GM cars off the showroom. 3 C5 Corvettes, 2 C4, 2 C3, a 2000 Monte SS, a 1997 30th Anniversary Camaro Z28, a 2000 Tahoe and have been pleased to a large part. Now on to my biggest car buying nightmare of my life. I bought a new 2007 Impala SS and it to be the last or 2nd to last car I will buy at least I hoped so. Let's see...transmission gone at 95,000 miles, both front wheel bearings, 1 twice, 6 Batteries, a total of 8 dash actuators at 3 different intervals, eats tires for it main meals plus a gas tank actuator just for starters.

    Now I take care of all of my maintenance as required. So needless to say nothing close to this with any of my other GM cars. Now I have spent enough in service to pay for my car twice not counting 5 sets of tires (just buy used now), 6 Batteries, engine mounts, repair of the driver's seats, hog rings, electric seat motors replacement. Needless to say no more GM cars for me and my family. My car has had to be towed 4 times for service. Run from the new GM. They have no regard for their customers at all.

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    26 people found this review helpful
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