Chevrolet Reviews

Contacted GM about getting a $2,800 credit towards another vehicle which my wife was interested in. GM/Chevy returned the call and the woman on the phone was ecstatic to tell me that they contacted the dealership and Chevy. They will give me a $100 voucher towards future service! Really Chevy? Either GM/Chevy is really out of touch, or they were just breaking my balls. I can see why most folks are going to Toyota and other imports. Most vehicles are manufactured in Mexico anyways. So here is a company that makes billions but can only give me a $100 voucher for my $2,800 loss and a dealership that makes millions but cannot honor the loss either towards another vehicle.

We purchased this vehicle due to the so called safety features and the hands free phone and guidance. Now that this is glitching it has become a safety issue. It does not alert when you are close to things in front or in back of the vehicle. Then it will alert when nothing is in the area. The contact at GM has not been helpful and said the dealership is too busy to help. I feel that we are just being brushed off now that we purchased the vehicle, so they don’t have to deal with us because they already got our money. Way too many issues with this vehicle and really bad customer service. I would not recommend GM - Chevy. Go get a Honda, they will treat you better.

INTRO: I made the grave mistake of taking my 07.5 3500 here with a P0087 low fuel pressure code. After 4 months my truck was not only still broken, but the only improvement made on it was 2 new batteries. And a $3000 bill. I was royally screwed, lied to, misled, and the entire time and I refuse to let myself get mad or angry, even now. So, trying to see the positive in this, I have convinced myself I paid them $500 for new batteries, and $2500 for a new business model that other shops can use to deal with customers they don’t want or just blatantly hate, sometimes for no reason but in my case, because of my gorgeous physic. So here is the business model I paid $2500 to learn called “THE TYRRELL” and it goes like this:

PHASE 1: When the customer calls asking when you can get it in, tell them the end of the week. Backlogged 2 weeks? “Yeah, end of the week.” Someone stole all the cat converters in the service lot that month? “End of the week.” Don’t even want the job? “Yeah, end of the week.” The customer will be excited and tow their Duramax there at which point you enter PHASE 2.

PHASE 2: Don’t get to it for 3 weeks. The secret in this phase is every time the customer calls tell them you’d have to go look at it and you’ll call them back immediately or COB at the latest. Never do. Ever. Once you approach the 3 week mark or if the customer shows up in person, explain a convoluted bureaucratic story of how the work order for their truck was “opened then immediately closed.” No one knows why. Or how. Promise you will work on their truck next day so they will leave. Don’t touch for another week and move onto PHASE 3.

PHASE 3: Batteries. Convince them first thing you need to do is replace batteries. Both. Fuel problem? “Needs batteries – Can’t diagnose it without batteries.” Rear-end collision? Batteries. Broken windshield? Batteries. At this point, over a month of waiting for some sort of news or progress the customer will be so worn down they will just have you do it and justify it to themselves with something like “I was going to do that later this year anyway”. Congrats on your easy $500 – you may move onto PHASE 4.

PHASE 4: Replace the most expensive part you can find. Oh, the customer already replaced it? Re-replace it. But wait-ask for proof! If they show you proof just find an excuse that it wasn’t good enough, such as “You got this from O’Reilly” or “This isn’t an OEM replacement part” or “No remanufactured part works”. Or all 3. The key here is to ABSOLUTELY REFUSE to do any other work or diagnostics on the vehicle until they consent to it. The customer – after 6 weeks – will be so worn down and desperate for their vehicle they will have no choice but to authorize work. Move onto PHASE 5.

PHASE 5: Wait for parts. 2 weeks. At least. Stretch it to 3 if you want. Who cares.

PHASE 6: Take apart EVERYTHING! When replacing an injection pump do you need to take out the Y bridge? No. But do it anyway. Does the cab need to come off? No, but do it anyway. Front bumper? Front grille? Parking brake? No. No. No. But do it anyway. More hours to bill. Also, hook up the fuel lines backwards, can’t risk it actually fixing it.

PHASE 8: Wait, what about phase 7??? Who cares, the customer is an idiot and doesn’t know any better. This is THE TYRRELL business model, we do what we want. Move onto PHASE 9.

PHASE 9: Blame someone else. Uh oh, that part didn’t fix the problem? Like the customer tried to tell you? Well God forbid you tell them they were right, blame someone else. “That truck had an aftermarket part on it.” “Big GM told us to and they are stumped on it like we are.” “That was the previous Service manager, not me.” Repeat PHASES 4-9 as needed until the customer begs for their truck back, at which point move onto PHASE 10.

PHASE 10: The bill. Bill the customer whatever you want. You deserve it! $200 core charge, slap it on “it's non-refundable, and no you don’t keep the part either, it’s company policy.” At this point, you may also insult the customer and their vehicle however you want in the comments. Go ahead, call it “a hack job” and “probably wouldn’t run properly after previous repairs.” The customer probably won’t read that or mind, in fact, we believe the customer probably can’t read at all – they’re the customer!

BONUS PHASE! At any point if the customer ever wants to just trade in their truck on a new one offer them $500 for it. Yeah, only two 0’s. Five hundred. What? The part that’s currently getting put on is $950? Oh well, $500. Oh, we just put $500 worth of batteries on it? Oh well, $500. Screw them, it’s just the customer. Who cares. Besides, we don’t have any 1-ton trucks on the lot anyway.

TO THE DIESEL “TECH”: If you don’t know what you are doing, just stop. Save yourself, the dealer, and the customer the trouble, money, and drama. I hope you stick to something you’re good at instead, like oil changes or coloring or maybe a hobby? Common rail diesel just isn’t for you, and that’s ok champ! Just leave it to real pro’s like the guys at Mr. Diesel who correctly diagnosed it as injectors, fixed your mixed-up lines, and did so in a week.

At this point I was upset and decided to return the truck. I was confronted by 2 angry ** that threatened me with a lawsuit. Horrid people at Chevy. Now I am trying to use a trailer I just bought. The people at Chevy put on a dummy trailer hitch system so that it looks like a trailer hitch is there, but no, there is no trailer system and no electric wiring, just a dummy door. After visiting Chevy they happily told me for $1,700 they would fix that little problem. I refuse to give 1 single penny to Chevy. They installed a dummy system just to dupe the buyer and then charge $1,700 when you try to use a trailer. Horrid business practices at Chevy. Not just the truck but the lying cheating people at Chevy as well.

Chevy sells trucks with 4 doors (useless) and tiny truck beds (useless) and then prevents the buyer from using a lumber rack with the wiring system/antenna on the roof. The truck comes with radials (car tires) and no stick shifts allowed. You need to throw out 4 new radials and install LT (light truck tires). Add in a cheap and weak frame and an electrical system that does not work because you need to remove the antenna which breaks the loop and disables the whole electrical system. Bottom line is I am 15,000 miles into the worst vehicle I have ever bought and the people at Chevy are trashy as well. Do not buy from Chevy.