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Reviewed Jan. 12, 2017
Had purchased this car from dealer for 13,000 last year. 2 months after buying you couldn't shift it outta park. Brought it to GM and they fixed it for 850.00. Now it just did it again. That's 2 times within a year of owning this lemon. GM should be responsible for their bad designs of wiring in these cars. If you are experiencing the same thing start complaining and hopefully someone will make them pay for their poor designs and hard working people can keep their hard earned money instead of paying for their mistakes all the time. If you know anyone looking at a Chevy Impala tell them to stay away from all. We have owned many and every year of make and model. Have nothing but electrical problems that costs hundreds into the thousands.
Reviewed Dec. 21, 2016
2014 Impala LT developed a whining noise in the rear. I took it in for service both rear wheel bearing bad at 40,000 miles. GM agreed to pay for the repairs but, this part should not be failing at this mileage.
Reviewed Dec. 21, 2016
I have a 2012 Chevy Impala LTZ. My car goes completely dead even though it states that I still have 60 miles left to go, and will not crank back up. I can put gasoline in it and it will crank back up but will go dead again around 60 miles left to go before empty. The dealership has replaced the fuel level sending sensor thing, to no avail. There is no code showing. The technicians are baffled. Anyone out there that have had the same problem with their car?
Reviewed Oct. 14, 2016
Bought new Impala LTZ in June 2013. At 60,000 in February 2016, heard loud roaring noise from rear. Take the car in to the dealer and was told that the rear wheel bearings needed replacing. I asked what could cause that at 60,000 miles and was told I must have been running over a lot of pot holes. Excuse me! Nonetheless, I was highly upset at the remark at this point more than anything. I told the serviceman that I would let them know about fixing my car. I was so angry that I went to the Ford dealer next door and purchased a 2015 Ford Taurus. I drove the 2015 Taurus back to the Chevy Dealer and made the salesman who sold me the car and the finance guy that this should have never happened, they are sealed bearings. I turned in my warranty and gap for a refund and I do not want another Chevy after this experience.
I don't know why these service guys think people don't know anything about cars. I also contacted GM, who contacted the dealership management, who tried to contact me, but a fix was not going to satisfy me and I was disappointed with this car that I liked so well. I got and was consistently getting good reviews on how the car looked. I also experienced steam from the radiator every time it rained or when I went to the car wash. I was told that it was a design issue. Experienced a loud noise when both back windows were down while on the road. It was deafening. I am 6'2, 325 lbs and yes, I had difficulty getting in/out. The 2014 was the best styling Impala LTZ in my book, but too many issues took away the enjoyment. I had 2 Ford Taurus's (13 and 15) and just traded the 13 in for a 16 Ford Fusion. Ford's have a better powertrain anyway. So long Chevy, it was a slice.
Reviewed Oct. 11, 2016
I have 2013 Chevy Impala and for those who are having issue with the ABS light and the traction control. Or when you're turning left or right you hear a strange noise. It actually could be the harness. That's what the dealership told me. One year my right harness was bad and I had it change. Then the lights came on again and the left harness was bad as well a year later. It wasn't cheap but I had it fixed and I haven't had any issues since. Hope this helps.
Reviewed Oct. 9, 2016
I bought the 2012 Chevy Impala LT at 54,000 miles. At 57,000 I had to have both front wheel barrings and the CV joint replaced. The engine does run fine with the exception that it has a sound that does not appear to be normal, like a lifter is not even. I had the oil changed, tire rotation. I see that most service stations put 32 psi max in the tires. The door indicated 30 psi and that when I changed it made a relative smooth ride. There does appear to have a slight rattle sound in the back end. I thought it might be the exhaust hangers, but a mechanic drove it and he says it's the cups on the top of the rear shocks. I will probably have to replace them both soon.
Reviewed Sept. 19, 2016
Is there a Recall. I just bought this 2013 Chevy Impala at 78,000mi. At 83,000, the ABS and traction lights is blinking and when I turn left I hear noise from wheel. What do I do? Who knows how to fix this?
Reviewed Sept. 12, 2016
First of all do a lot of web research. I bought a 2009 Impala last year for my daughter. I told the dealer it was for a female student and needed to be reliable. They sold us a car with 135,000 on it and said those engines will just keep on going. Yeah, we have "just kept going" back and forth to the dealers shop ever since.
These cars, especially 2009ish, have major front end problems, MAJOR BRAKE ROTOR problems, and major TRANSMISSION solenoid problems causing the transmission to slam into gear. In one site alone I found almost 600 complaints about the transmission. For the front brakes always causing horrible pulsations, I discovered that Chevy factory rotors are worthless and should NOT be recut or replaced at the dealer. I had to buy aftermarket semi-race rotors and pads, and my brake problems went away. Now I'm at battle over the transmission that acts like it's a clutch car and slams into gear. This is a KNOWN DEFECT that GM won't address! The rotors are a known problem. There are other very dangerous problems KNOWN to GM such as the engine losing power while being driven which has almost caused deaths.
I don't see much help for anyone except to start class action suits. File complaints with the transportation safety board!! The more the complaints, the more likely to get something done. I can verify my ownership with documentation but do not have it at hand at the time of this writing -- will add it when I can. I bought the car at Hubbard Chevrolet in Canby, Oregon.
Reviewed Sept. 8, 2016
Was driving down the freeway in my Impala SS and all of a sudden there was a loud clicking from my dash. So loud that it scared me and I swerved almost hitting another car. Got home and researched that many people have had this same problem with the Actuator. I called GM corporate and they have no one I can speak to in regards to safety. I told them my problem amongst others having the same issue (also causing accidents because of the sudden loud noise) and they said they couldn't help me out and to take it to a dealer to have them check it out.
We all know that's how dealerships make their money....on the mechanical back end. I know what the problem is and I just wanted to address my safety concerns. How come this hasn't been recalled.....this is a huge safety issue; not only for those who own an Impala, but for others that could be part of the accident caused by this malfunction while on the road. Why didn't they have a safety team they could transfer me to? Instead they felt annoyed and hung up on me. Thanks GM!
Reviewed Sept. 5, 2016
We bought our 2009 Chevrolet Impala ls 3.5 Ltr. V6 cyl. New at CrossRoads Chevrolet in Vinita Ok. We had a passenger side window which would scrape when rolling down or up. They told us it was we weren't keeping the inside of door cleaned. It was cleaned repeatedly and we were scolded several times. We took it to a different dealership and were told there was a memo from G.M. The windows were faulty and to repair it at no charge but only when a customer complained. We had trouble with air bag on passenger side seat. We were told over and over it was because it was dirty. The transmission first started slipping under 12,000 miles, but it never did it when they would test drive it and they said there was nothing they could do. We had trouble with steering. We first noticed it would pull to right. Took it to service they told us it was suppose to do that to keep from hitting on going traffic.
Later there was a noise in steering Column. They replaced a part in column. After driving awhile it started again. I took it back to service they replaced part of my column. That didn't work so they replaced my column and had it aligned. We were still having trouble with front end and steering. We complained again they wouldn't help us. We got a call from Chevrolet corp. office and they said they would not go any further with that steering column they done all they're going to do and that car had warranty.
After going thru several sets of tires and alignments we took it to another certified dealer and he told us that we had a bad rack & pinion and that was why we had so many problems. I feel Chevrolet owes us for all the tires and out of pocket money we spent be for getting this fixed. We still own this car, now it has other issues going on. My rpm will drop suddenly and it will die while driving it. And sometimes after starting it it sounds like it is still turning over to start over and over. We have change the cranking sensor, maf sensor. I don't feel like it is safe to drive not skipping when this will happen. What is going on?
Reviewed Sept. 2, 2016
We purchased a new 2015 Impala. The sound system is impossible. It is supposed to be a touch screen, but the touch screen doesn't work. Dealer called the company and told GM what the trouble was, was told to be sure to move the screen in a black area, dealer sat in the car and showed me how it worked, but guess what? It didn't work. Also the interface and organization is impossible. I've poured through the manual but still it's confusing. When trying to add new stations, an array with 9 stations to add can be moved up, but the array blocks the call letters of the station currently playing. Honestly, it's like whoever designed it was not sober. Awful, awful design.
Reviewed Aug. 25, 2016
When turning to the left, my car has this horrible scrubbing sound and has hesitated when I am changing lanes from the right to the left lane. This hesitation can be problematic if it causes me to be hit in the side because my car won't go. The traction control light will sometimes light up but doesn't stay on. I have looked for recalls in this matter but have found none. However, I have found several identical complaints.
Reviewed Aug. 20, 2016
I received a letter several months ago from GM saying there was a chance my 2011 Chevy Impala had a faulty sensor that could cause my car to lose engine power and traction. They were not going to replace the sensor unless I had a problem. Driving to work at 4 a.m. alarms and warnings started going off telling me I was losing engine power and traction. When I called a Chevy dealer, they told me there were a hundred reasons why that could happen and they will only pay for repairs if the computer in my car recorded the error code for that sensor. The charge for inspecting my car was $100 and I would have to pay that if the right error code wasn't recorded on my computer. Luckily the right error code showed up. This was very scary! Why was no recall issued? Losing power on a freeway could be deadly! Is GM rolling the dice hoping there are no fatalities?
Reviewed Aug. 6, 2016
Problems with 2009 Chevy Impala SS. I bought this car used, with 53,000 miles on it in September 2012. I've had to replace the AC Blend Door Actuators on both sides twice (myself) and now the center one needs replaced - can't get to that one since the dash has to come out to get to it and just can't afford the cost of labor to replace a $45 part. The passenger heated seat quit working after owning it about a year, the lights in the vanity mirror on the driver's side quit working about the same time. (Not a fuse problem, nor bulb problem, apparently an electrical issue). Passenger side airbag sensor is out - not sure what caused that but causes the warning light to stay on - has been for about 3 years. Transmission started slipping around 90,000 miles - have it serviced and maintained as it calls for. Now today on my way to work the "StabiliTrak" warning came on.
The car started shaking almost violently then the warning light came on, along with "reduced power" alert. I pulled to the side of the road and shut the car off. Walked around it, kicked the tires (mostly out of anger and frustration), got back in and the problem was gone. And the only recall on this car is for the ignition/key? If so many complaints about the actuators and the warning lights (which on a freeway is VERY much a hazard to immediately lose power) why are there no recalls on these problems?? I love my car, but it is becoming a drain. It now has 103,000 miles on it, still looks pristine, however I'm losing faith in Chevrolet. Now I know why my Dad was always a Ford man. I've never been a dedicated "fan" to any make - just as long as I can get from point A to point B safely, I don't care what it is, but with the price of this car and all the hype about the "number 1 rated make" has me questioning the validity of their claim.
Reviewed Aug. 5, 2016
I knew since before the 06 redesign that I wanted an Impala and I was able to get a 2011 in 2012. I kept up with the scheduled maintenance and had the goal to make it to over 200,000 miles. The transmission was flushed on time by 100,000 miles and it still failed by 136,000 miles. Now that I have the transmission replaced I have been treated to the lights on the instrument cluster being illuminated airbag light, traction control and abs. To make matters worse with the lights on showing these troubles the depreciation is down to $1500 on a car that I still owe $7000 on. It's sad to consider that this car has not reached 150,000 miles and yet I have other branded vehicles that have done it with no trouble.
Reviewed Aug. 3, 2016
2008 Impala hasn't hit 50000 miles yet. General maintenance and upkeep done regularly. Changed 3 of the 5 blend door actuators. Now one is clicking again. Not sure if it's one that's already been replaced or a different one. Also rear locks no longer work at all. They must be done manually. This is the big one: since last year it started, engine power reduced. I was told it was gas cap, so replaced cap. 6 months later engine power reduced appears again!!! Does Chevy not realize how dangerous this can be? Already contacted them. Apparently they don't want to help me. Due to age of car. I say bs!! I can understand if it had umpteen million miles on it, but it doesn't. Should have a recall. From all I read it seems like a common issue and it's dangerous!!! I can't add receipt due to car given to me by my mom who no longer felt comfortable driving.
Reviewed July 28, 2016
I bought a 2011 Impala less than 2 months ago. When I got it home I noticed a clunk in the front end. I had it in the shop 4 times. They replaced the wheel bearing and the front struts and the noise was still there. Each mechanic advised me that the noise was not a serious issue and we would have to wait until it got worse to find out what it was. Well a week ago I put my car in reverse and went to go forward and my transmission locked up. Come to find out all the late model Impala's transmissions are going bad right around 100,000 miles. GM refuses to offer anyone any relief or to issue a recall.
I have owned at least 10 GM vehicles and most of them went over 200,000 miles and still ran when I sold them. 4 GM to know they have this problem and keep those cars on the road without doing something is nothing less than criminal. They need to do something soon if they want any of us to keep buying GM vehicles. But in the meantime don't let any of your friends buy a late model Impala without proof the transmission was recently replaced or rebuilt.
Reviewed July 21, 2016
So, I've perused through this forum and found several people describe the exact same thing I'm now experiencing with my 2013 Impala LT. I've noticed lately that going from reverse to drive, or from park to drive, the first movement forward will occasionally have my traction control light come on. It also happened during a slow speed left turn in a parking lot last night. Feels like the transmission is slipping so I get off the gas and slowly get back into it and we're rolling fine again. I'm about to take a road trip and now I'm a little nervous to take her out on this road trip. I know the power train is still under warranty until next August, but I don't want to end up stranded with my two kids in the Mojave desert. If this is a known issue, why doesn't Chevy recall this and fix it? Is it going to take more deaths before acting on it like it did with the ignition issue? Come on Chevy, you're better than that.
Reviewed May 22, 2016
Very sad about my 2012 Impala LTZ Currently 52740 miles. Things that broke before 36k warranty ran out: Sway bar stabilizer link pin broke 3 times - I do not 4x4 my Impala. Driver's window issue, clunking loudly. Before 40k it needed new rack, pump and lines for power steering. Since then it has had both front wheel bearings to "fix" 2 separate stabilitrack issues. Put fix in quotes because after the front driver was replaced it needed a wiring harness as well to completely cure stabilitrack issue. Currently driver's window is clunking again. There is some sort of clunk in the drivetrain and the transmission intermittently slips from a stop. Very sad because I really like the car.
Reviewed May 17, 2016
Traction control light comes on every time I start my car and makes a loud sound like a airplane. When the car accelerates my wheel doesn't spin. The check engine light comes on and off. I think it's some type of electrical issue. GM needs to recall on Chevy Impalas.
Reviewed May 8, 2016
The same problem happened on our 2010 Impala. My husband is taking the battery out freight now. We have had so many problems with this car, it is ridiculous. It has less than 50000 miles!! We have had to replace windows 4 times. Twice on the driver's side. There is a loud ticking sound whenever we start the car. Not the first time that has happened either! The dealer want $300+ just to diagnose the problem. This is crazy, THE CAR HAS LESS THAN 50000 MILES. We are senior citizens, and have a strict budget, so what can we do? Actually, GM what are you doing about this problem. It is indeed a safety issue and the manufacturer is responsible. Why has there not been a recall? So much for buying American!
Reviewed May 2, 2016
I own a 2012 Impala LS for 2 years now and I've noticed a lot of people are having a stability control issue. I had that problem one time and found out it had to do with the battery on my Impala. The 2012 Impala doesn't come with a battery gauge on the dashboard to notify you when your battery could be losing charge or might even need to be changed. In my own Impala when I started receiving that message I took to the mechanic and found out that the battery had been in the car since it had been built in the factory... I also found out that the battery needs to be strong enough to push every point that's needed to push the engine. A lower battery would still cause the message to appear and the car to shake because it's not strong enough to push the stability control and other things.
I experienced a lot of different things when my battery was bad that all happened at once since I have changed the battery at 44,000 miles. I haven't had no other problems with my Impala and I'm now at 70,000. She's still going strong... Hopefully this can help out a few people with a few of the issues they’re having with their Impala. I’ve had 3 in my life and they all 3 have been my most dependable. Also do your research on the vehicle before you purchase it like get repair receipts or history reports so you know the car has been taken care of. Most people don't even care about that then purchased a used vehicle that's been dogged out by half the United States… and yes with just that many low miles it can be done... Be smart. Good luck.
Reviewed March 19, 2016
Though the representatives at the dealership where I frequent is very affable, the car is nothing but a headache. I purchased a 2014 LTZ Impala in August of 2013 with 3000 miles. Since then, I've gotten about 7 recall notices, I've had standing water and mold in my trunk due to a manufactures defect, I've had to replace both front blinker lights, my sensors for my tire pressure were just calibrated at 37,000 miles because no one at the dealership noticed that they were incorrect even though I took my car there for all services, I need two new tires because my tires were bald at 30,000 miles and I also need new rotors. Now, this is the only car that I've ever had to have all of these items replaced in less than 3 years. Not to mention, this is the most expensive of all of my cars with a price tag of 39,000. My dealership asked me if I had my tires rotated during services. I replied, "Did I? You were the ones that performed my service!"
It seems odd for a 39,000 care to need new tires at around 30,000 miles. Now, today, a new issue arose, my engine light came on along with the stabilitrak sensor. After looking at this page and many other Impala reviews, I see that this is another Impala issue. I will be very surprised to hear the dealership's reason for the lights, for I called and I was told that there are many reasons for these lights to come on, and I have an appointment in two days. The car shakes when I am idle or driving slowly. It also stutters when I start the car. I am so angry because I actually suggested this car to people. A friend of mine even purchased the same vehicle I have. I regret ever suggesting it. Again, put your money in a good car, and spending 39,000 on a vehicle means that I should not have to spend more money fixing issues that shouldn't have occurred. This is my second and final Chevrolet.
Reviewed Feb. 24, 2016
I bought my 2011 Impala in 2012 and it had only 39,000 miles on it. Right at about 96,000 miles in late 2015, the car started jerking when trying to accelerate after stopping at a stop sign or traffic light. Knowing my warranty was about to expire, I took it to the dealership asking them to check the transmission because it seems like the problem had something to do with that. The car would not duplicate the jerking, so they sent me away telling me they couldn't identify the problem. Basically, that I would have to let the problem get worse in order for them to identify.
Of course, now, at 105, 000 miles and out of warranty, when I am at complete stop and start to accelerate, the car stalls for about 5 seconds, then just jumps into first gear. Almost like someone has hit me from behind. I took it to a couple of transmission shops who said that it a tranny issue. Trans fluid was dark and had clutch material in it. Now, I will be out of almost 2000.00 to have the tranny rebuilt. I did contact GM corporate and they did absolutely nothing. They referred me back to the dealership I took the car to last November and of course they refused to assist.
Reviewed Dec. 21, 2015
I bought a 2011 Impala with 30,000 miles on it at 80,000. This became a problem. The dealership fixed it at 149,000 same problem, car shut down had to be towed. At 200,000 same problem car shut down had to be towed. At 260,000 same problem. They had a new part for it, my problem is I've paid for this part three times out of my own pocket I'm very upset that the recall finally came about and they will not even reimburse me for one. I am a traveling nurse so that's why my mileage is so high this part seems to go out every 60,000 miles it is not safe and it is a big problem.
Reviewed Dec. 5, 2015
My daughter bought a 2001 Chevy impala 6 cylinder few months ago. She was so excited. But yesterday she left work, almost made it home and her car stalled. So she started back up and when she put it in drive nothing happened. What could it be?
Reviewed Dec. 4, 2015
My check engine light is on, I fix the problem but check engine light is still on. My radio come and goes when I turn on the car, I have to give it gas for it to stay on. My not happy with the Impala at all.
Reviewed Nov. 15, 2015
I bought this beautiful vehicle in March with only 14 miles. Approximately 5 months after purchase, I began having trouble with the engine and Stabilitrak system. While traveling on the highway my check engine and traction light illuminated simultaneously. I was also alerted that "engine power was reduced" and my vehicle would not accelerate when pressing the gas pedal. I took my vehicle to the dealership for repairs and was informed that one of my fuel pumps had stopped working and the problem was corrected.
In September while traveling on the highway my check engine and traction light again illuminated simultaneously. I was alerted that "engine power was reduced" and my vehicle would not accelerate when pressing the gas pedal. I took my vehicle back and wiring in the fuel pump area was repaired. In October the same issue! Fuel pump was replaced AGAIN. GM refused to buy back stating this isn't causing safety issues despite being in a compromising position 3 times with an infant in the car. They offered an accessory certificate. I declined. They offered another impala.. declined. Research shows this to be an ongoing issue. This has been a nightmare.
Reviewed Nov. 13, 2015
About 2-3 months ago my 2013 Impala LTZ felt like my left front tire was slipping, like on sand or ice, when I would turn left out of a parking spot and the traction control light would blink a few times and quit once I straighten out. It only happens on left turns after being parked for a few hours. I took it to a repair shop and it never gave a code and I was unable to make it happen for the repairman. I am worried that it will damage my tire plus it keeps getting worse each time it happens. It feels like the left tire is locked up when I make a left turn. I agree with the many others that this needs to have a recall on it.
Reviewed Nov. 4, 2015
2014 Impala transmission issues. Pulled out on the highway where everyone is driving 55+ mph and luckily pulled into the turning lane first. Car acted like it went into neutral and wouldn't go anywhere for a couple second. Luckily I did turn into the turning lane or I would have gotten hit!
Reviewed Oct. 20, 2015
I have a 2003 Chevy, Impala and I have problems with it. The ABS light is on, the Traction light is on and it's revving around 2,500 to 3,000 RPMs. So I took it in to garage and they ran codes and replaced two sensors. OK, I brought it home and next few days engine light comes on. Take it again. This time they keep it 4 days and said they replaced a bad sensor they put on... So I leave and now we are up to $600... Well here we go again. Engine light again, and surging so I take it back and they keep it and call me up and I go get it. $100 later and they gutted out the catalytic converter!! So I didn't know any better and I leave and now I have high revving, fumes and engine light is on. Took it back and I told them I want the converter back on. I am getting sick with the fumes.
They said "OK" and get out a paper and I said "What is this going to cost me?" And he said... "I don't know yet until we get back there!" Well I didn't take it back... This is my only way to work and I am scared to death to drive it very far and to top it off it now stalls out whenever!! I don't have the money for all this! I am a young widow... I will NEVER buy Chevy again and for me to say that takes a lot. It's almost all I have had!
Reviewed Oct. 13, 2015
I just traded my 2010 Impala off for this 2014 model. Wow what a mistake. Obviously these new ones have hundreds of written reviews about the StabiliTrak systems having issues. Gee mine started it today and Chevy acts like they are surprised and never heard of this issue! Right if you simply go and read the reviews they can plainly see many others are having the same issue. Why in hell have they not done a recall on them. Oh because they are hiding the truth that they knew and know it's going on. Do your jobs and send out the recall before you lose many customers that love the Impala. This is my third and final one if this continues. I'M NOT HAPPY! Now you want to play the warranty bull crap on a 42,000 car. Seriously wow.
Reviewed Oct. 10, 2015
I found out after taking my 11 Chevy Impala to a independent shop that the engine wiring harness is faulty which is causing the Stabilitrak and the engine power down to go off. It's also the cause of the car to sputter and shake. I have went on many forums and complaint websites and found the same problem across the country which is why I paid for all the testing. Everyone needs to contact the NHTSA so we can get this made to a recall. I myself like all of you have fought GM on this with no help on their end. I hope this helps!
Reviewed Sept. 8, 2015
I bought a 2013 Impala 6 months ago and last night my abs light, my traction control, and my service stabilitrak came on. Can't seem to get an answer as far as what's wrong with this car. I was to when I bought it. It had a warranty then come to find out it didn't!!! What's wrong with my car?
Reviewed Aug. 29, 2015
I have had once the same issue as many with the abs light and traction control. I have read many forums on this matter and one person had a fix that made more sense than a lot of repairs people had done and in turn had the problem reoccurring down the road. But here's what he said... His mechanic found a vacuum leak on the hose from the pcv valve to the throttle body, probably a crack in the hose or just loose where it plugs on. I know if a pcv hose is unplugged on any newer car, the car will quit running. So that would explain the fluctuations in the power. In turn will make the computer throw weird codes due to faulty data it's receiving.
So inspect or have inspected your vacuum lines especially the pcv vacuum line hose before dumping a whole lot of money into your car and run the chance of it not truly fixing the problem. It could turn out to be a $3 piece of hose. For vehicles with a recurring light on when raining or snow, the wire harness that plugs onto the speed sensor try unlocking the clip and wrapping the exposed wire with electrical tape. If that and the vacuum hose don't get it have the front hub bearings inspected.
Reviewed Aug. 20, 2015
CHEVY IMPALA 2012 - problem needs to be recalled! Service traction control, service brake assist, & abs light all pop on & stay on. Car stalls when making a left turn. Have been just short of having a few car accidents due to this. Chevy dealer says nothing is wrong! Many with same complaint!
Reviewed Aug. 14, 2015
I bought a 2010 Impala at 41,000 miles in pristine condition in 2012. By the time it hit 70,000 miles it began jerking at low speeds while accelerating. I took it to the dealership and was told that the fuel injection system was clogged. They made the necessary repairs and the car was fine. By 78,000 miles the jerking starts again but more pronounced. This resulted in me having to replace the transmission. Now I'm at just over 100,000 miles and once again the jerking has started. I took it to the dealer and was told that I needed a fuel pump, tune up, upper intake gasket, to replace battery cables, and to clean the fuel injection. $2600 worth of parts and labor and guess what my car STILL jerks and my engine light is on. This is the worst car I've ever owned!!! I will never purchase another Chevy again.
Reviewed Aug. 12, 2015
I have a 2014 Chevy Impala. I first got this car September 2013, and I already took the car 5 times for the check engine light to the dealer. I also had a new gasket converter put in about 2 months ago and repeatable problems with air jump valve. I'm currently waiting on GM to look over my case.
Reviewed Aug. 10, 2015
I own a 02 Chevy impala bought at a Chevy dealership w/ 20,000 miles on it. I have nothing but problems with this car. First the Cadillac converter went out, the something to do with the starting column, my transmission. Light switch caught on fire. No headlight, driving on interstate at night, had drive in the medium. Wait for sun to come up, replaced, now the bright lights went out already. And the great lock out security system thinks I'm stealing my car with own key. Wait 20-30 min and starts. That's scary because I have a 3-year old and 8-year old.
This happens in extreme heat and very cold temps and now my window regulators went out. Can't find the right parts due to the factory using two different parts to make one. Let's not forget about the recall for ignition...very disappointed in this car. GM needs to step up. If anyone else has these problems, please contact your State Attorney General. So now I'm stuck with a car that starts when it wants and plastic over the windows.
Updated review: Oct. 20, 2015
I have had problems with my 2013 Impala with the traction control light and the car almost stopping turning left. I have taken it to the dealership 9 times.
Today they finally fixed it. They replaced the wiring harness from the ABS/traction control module to both front ABS sensors left and right side. The problem is now gone. Just wanted to let people know.
Original Review: Aug. 6, 2015
I have a 2013 Impala, the traction control light comes on at slow speeds. I have had it at the dealership 6 times. They can get it to do it but it doesn't set codes so they don't know how to fix it. So I'm taking it that GM doesn't have a fix for this? It looks like there are a lot of complaints about this. So unhappy...
Reviewed July 29, 2015
I have issues concerning my Chevy Impala 2001 LS. One of the issues that I'm having is that several things are wrong with my car and they all are under recall but for some reason my VIN number doesn't fall in a recall call. I have seat belt issues. I put in a new transmission. Within three years the transmission is trip is slipping. I have leak issues in my overflow. I have electrical issue OnStar issue. Fuel system issue. I have the key ignition issue.
Reviewed July 26, 2015
I was driving home from work on 7/26/2015. I was driving, first the check engine light came on, then the service traction control was turned off. Then my car hesitated to pick up after accelerating. I was getting on the freeway when my car said starter disabled service throttle. I pushed the pedal, the car wouldn't go. I was able to roll over to the shoulder of the freeway. I tried starting my car, it didn't do anything. I still had power to my radio and lights, it just wouldn't start. I sat and waited for a couple minutes then I tried to start it again. The car finally started. I then zoomed home just in case it wanted to go out again. I just hit 111,000 today on the car, I didn't start having problems until 100,000. I use to love Chevy products, now I'm quickly changing my mind!!!
Reviewed July 25, 2015
3 of 4 electronic door locks had to replaced within two years of purchase (new). Despite the extended electronic warranty, it still cost me $100 per lock as part of the deductible. Also, a switch went out 2 years after purchase which prevented me from shifting vehicle out of park. That also cost me $100 because it was partially covered under the extended electronics warranty. Now, it has to be replaced again. I fear the cost. It is time to dump this vehicle.
Reviewed July 25, 2015
I bought my 2014 Impala in Jan 2014 and about two months ago the stabilitrak and ABS light came on. The message board is telling me to get this service. Reading these I realize this seems to be an ongoing issue with a bunch of Impalas but Chevy is refusing to admit there is an issue. I have taken my car in three times and they keep saying they do not see an issue with my car. When driving it does this jerking thing like the engine wants to stop. I am in process of taking my car to an outside mechanic to see if they can diagnose the problem. I starting think it maybe time to go above Chevy head. Depending on what this other mechanic say, I may consider contacting an attorney if Chevy will not fix this issue.
Reviewed July 21, 2015
Electrical problems 2014 Chevy Impala LT Z. First problem driving car - car started shuttering, lost all lights on touch screen, no connection to Bluetooth, brakes hard To push in and not stopping car. Took it to a dealer. They reported "could not find a problem." Got the car back and found out that the remote start will not work. Had to take car back to the dealer seven. 2015 took the car back to Taylor Chevrolet. Again problem will only start the vehicle sometimes and one time after getting the vehicle started no night's or digital readout on anything in the car, could not get the car to move our parks and hit Running. Pushed start button to shut the engine off several times before the car would return to normal. Also remote start only works every once in a while. Taylor Chevrolet says because it not putting out no codes. They don't know what to do - car Vin number **. This is a certified GM car with 20,000 miles.
Reviewed July 20, 2015
I own a 2009 Chevy Impala. This first problem I experienced with this car is the intermittent Traction Control System Fail. On a highway trip the traction control system malfunctioned causing my car to automatically initiate an engine power reduction function. This auto function powered down my car and I had to coast to the side of the highway. I had to let the car sit for awhile before I was able to power it in and continue to make the drive home. The next problem I ran into was a clicking noise coming from the Blend Door Actuator located behind my glove box. A cheap part and something anyone can fix but it's still a way too common malfunction in Chevy Impalas. The latest issue I have ran into was with the Automatic Transmission. I did my own studies and found that these transmissions can be at risk to overheating which of course any transmission would be. My advice, check your ATF once month to ensure its not low and that it appears clean.
Reviewed July 19, 2015
Had the car (2014 Impala 2LT 3.6 V6) lose power and shut down in the middle of a U-turn and almost got blasted by a car!! Got towed to the dealership and they had to replace something with the throttle body and that was at 19k miles. My Impala was just at the service department for a week because they had to drop the transmission and replace a clutch piston inside the transmission and that's at 24,000 miles. I now also have 5 recalls that have been done since the original purchase!! Wooh! Thinking about traded it in??
Reviewed July 9, 2015
I was driving down the highway and felt like my car went into neutral. This is a 2011 Impala with 98,550 kilometers on it with a warranty of 160,000 kms or 5 years. Thankfully, I was able to change lanes and pull into a side street. The vehicle wouldn't go forward or backward. I called GM and they're telling me that my warranty ran out on June 29th, 9 days ago. They won't tell me if they will help me with the repairs. Take it to the GM dealer and when they figure out what is wrong with it, then they will decide what they will do to help me with this cost. They want $350 to check it out but another place is only charging me $75. I also had to replace the gas pedal last year at $317.00. There is definitely something seriously wrong with the Impalas.
Reviewed July 8, 2015
I recently purchased a 2010 Impala. The day I test drive the vehicle 4 blocks, nothing happened. The day I took the vehicle off the lot and drove it from lake maniwa to omaha, it started to jerk as if someone hit me from the rear end. As I googled to check the possible issue, all I got was many forums of this same complaint. Please help me.
Reviewed June 29, 2015
Purchased a pre-certified 172 point inspected 2014 Chevy Impala Limited LTZ with 19,500 miles on 6/13/2015. By 6/19/2015 there were noises in the front end. The noise seemed to be only when turning left from 0 to 20 mph. During the week the noise did not occur. By 6/26/2015 the noise seemed to occur when proceeding forward, reversing, and turning left. Had contacted the dealership now three times where we originally purchased the car. Since we purchased out of state they suggested to take it to a dealership closer to our home.
By 6/29/2015 with 21,043 miles the Traction control light, ABS light, Service Brake Assist, Service Traction Control, and Service Stabilitrak lights all came on. 6/30/2015 the car is scheduled to be serviced and hopefully free of charge (with a bumper to bumper warranty up to 93,000). One would assume that it is a pre-certified 172 point inspected car that you would not need to worry about it breaking down within the first two weeks.
Reviewed June 24, 2015
I bought a 2010 Chevy Impala but like 3 months later I just started hearing clicking coming from behind my dash board and it does it all the time out of nowhere. Chevy Impala has too many defaults and I'm not happy with it now. Every Impala I see 2007 and up makes the same noise. It's ridiculous.
Reviewed June 18, 2015
I purchased a 2011 Jan 2015. It had a little over 50,000 miles on it. My damn car will not start now. Every light is on but my car will not start. Window work, radio works, headlights work. I replace the battery to see if that would help but nothing. I pay a damn car now each month and my car doesn't start. I say everyone who wrote a review on here and who cars doesn't start, we need to do a class action law suit. Chevy should do something about these issues if there are so many people having the same issues.
Reviewed June 14, 2015
I bought a 2008 Chevrolet Impala SS used. Immediately I figured out why it was on the lot. This car uses 2 quarts of oil between oil changes. I am constantly worried about the oil, checking and dumping more in it, which gets costly after some time. I figure why should I even have the oil changed when I am topping it off every 1-2 thousand miles. I don't see any oil on any surface that I park on, so I know it isn't leaking. I see this problem all over the internet and can't figure out why General Motors doesn't address this issue and do a recall for this problem.
I feel like it is very unfair to us as consumers who sometimes live paycheck to paycheck trying to make ends meet, to have to deal with a problem that GM should have already addressed. I know they have a lot more money than I do. This car has also been stuck in part due to a cable that broke which my husband and I fixed on our own off of a video we found on youtube made by an ordinary consumer like ourselves. We were ever grateful due to the fact the dealership wanted over $500 to fix it. It costs us less than $100 for the part. There is also an issue with the door locks.
Reviewed June 7, 2015
2000 Impala LS 3.8L - How many complaints does it take to get a recall? Car randomly will decide not to start. Cranks but will not start. If I wait anywhere from 30mins to a couple of hours it will decide to start. Mech can't figure it out. Replaced some sensors, fuel pump, battery. I have seen many complaints on this issue. CAN'T ANYONE FIGURE IT OUT??
Reviewed June 4, 2015
I have a 2014 Impala. I have had it stop in the middle of driving at 55 mph and at 25 mph, I do not feel safe! Have taken it to the service department three times in the 15 months I have had it. They find nothing wrong! So now they say I can not have even my house key on my ring so I pay for a new car and have to constantly carry two sets of keys?! Very dissatisfied, will not lease another GM.
Reviewed June 1, 2015
Purchased my 2009 Impala on April 12 2014 at Lakeside Auto in Erie PA with 77,000 miles. After about 6,000 miles I noticed the service traction control light had began to come on frequently - most of the time it was dry out. It progressively became worst then out of the blue on the interstate 79 and the check engine light came. And along with service traction control and engine running at reduced power, and then throttle bottle-engine shutting. This happened at about 10 times since I have had the car. Took it to dealership and the mechanic said it was APP sensor which is the gas pedal which of course wasn't covered under my warranty.
Finally I buy the part and take it to the mechanic, have him replace it in February then the car starts misfiring. Take it the Chevy dealer, he say it needs tune up with new wires and spark plugs plus new rear rotors brakes and a alignment. Grand total $820.21, that was in April this year. Now fast forward a month later at 107,000 miles, they say I need a new transmission. It's very frustrating to work hard and and still no positive progression investing into a so called "American Car". I wouldn't take another American made car if it was given to me free of charge. GMC did finally issue a recall on APP sensor last month though. But I think it was that Service traction control issue that ultimately caused my transmission problems. GMC really needs to put their customers first and get this fixed before someone loses their life because of their negligence in their products.
Reviewed May 31, 2015
Less than two weeks ago my '11 Chevy impala's stabilitrak control and engine light came on but went off when I removed the key from ignition agreed about five mins. Well yesterday, I had my grandson in the car when all of a sudden my car wouldn't go into drive or neutral and the car was making a loud, vibrating/shaking noise! As my grandson got scared he was crying, we were sitting in the middle of the parking lot at a store waiting for a tow truck. I haven't even made my 3rd car payment on this car. I see there are numerous complaints regarding this problem. I do have gap insurance, so I'm praying whatever problem it is, that it gets resolved. I will post soon to let consumers know what the end results are. One thing is for sure, to be under 60,000 miles and the car to be in mint condition, this certainly was a frightening experience. What would have happened if was on the freeway or in heavy traffic? God definitely had his full armor on.
Reviewed May 15, 2015
I have a 2003 Chevy Impala that I wish I never would have gotten and I'm still paying a note on it. GMC is a rip off like everyone is saying. I was getting ready to leave work, soon as I cranked the car it caught fire. I had to have the whole car rewired ($500). Now the freaking service engine soon light is on and the traction control system kick in when I make a right. I can't wait to get rid of this darn car. I'll catch the bus before I buy another GM anything they are really screwing up.
Reviewed May 12, 2015
I have a 2010 Chevy Impala 2 yrs ago. I was traveling down the interstate when my traction control sensor started malfunctioning and my car powered down. Well died. I had no power or power steering at all. Very scary.. I took it to a mechanic. He couldn't find anything wrong and reset the light. I in turned bought new tires wondering if that could be the fix. A few months later while traveling through Texas it did it to me again. Reducing engine speed it said and once again in the middle of the night while traveling with my children there I sat. It wouldn't even turn over. It was completely dead. After turning the car off for about 20 minutes I tried starting it again and low and behold it started and we continued on our journey.
Since then I have had issues with my traction controls sensors going off quite frequently and now my ABS light as well. They can't find an actual issue but resetting them doesn't seem to work and they keep coming on. And this year my air has quit working on the passenger side but not the driver's in which we have replaced the actuator but that didn't seem to help either. So I can honestly say with the car only being 5 years old and I have been having these issues for the last 2 yrs with sensors going off and hot air blowing I am extremely unsatisfied. Not only has it been an extreme inconvenience but has been dangerous a couple of times as well... I look forward to trading it off and will not buy another. Thanks.
Reviewed May 9, 2015
I had my 2004 Chevy Impala for almost two years. It has 110,000 miles on it. The issues started just a few days ago. When I put the car in reverse or drive, it won't move. I literally have my son push the car (either from the front or back) to get it to move.
Reviewed April 23, 2015
I have a 2009 Chevy Impala. April 10th, I made sure I locked my car doors to hear the "horn" that lets you know the doors are locked. I should feel secure right? Wrong! My wallet, with all of my personal information was taken out of my car that night, because the driver side door, which I found out the next day, does not lock completely down, was still open. With no forced entry! I had $150 in cash, my daughter and I's SS card was taken, my conceal and carry permit, license, military I.D., and credit cards were all stolen! I had to make a police statement and have them come out for finger printing.
I had to reorder EVERYTHING. Not to mention explain to my command why I cannot get on base or to work on time! I had no access to funds for about 3 days, because I had no personal identification. Hearing the horn going off is supposed to give us the security of knowing that our personal belongings are safe and secure. But due to these unfortunate happenings, I am ready to get rid of this vehicle. It is one thing after the next, and this was the last one for me. Its time to trade it in!
Reviewed April 20, 2015
I drove to a drive thru for drinks. Was waiting between pay and pickup window. After the car in front of me proceeded forward I let my foot off the gas nothing happened. Gave it gas nothing. Some people helped me get it out of the way. Had it towed home. Got numerous opinions and ended up getting the transmission rebuilt. There were no warnings.
Reviewed April 6, 2015
I have a 2011 Impala LTZ with the larger engine, a 3.9 liter V6. Have had no problems. Left Michigan for Texas. No problems. Went to a dealership in Round Rock Tx. for oil change. I was told I had an intake manifold leak at 56,000 miles. Googled problems for that engine, found none. I was told it was covered under my extended warranty. It cost me $45 for oil change and lube. Car was kept for 2 weeks, 10 business days. I was given a loaner car at no charge which was fine.
The workmanship was not the best. Some metal engine covers are bent out of shape which leads me to believe that someone did not know what they were doing or they used the wrong procedure. I am suspicious of the work done. I had a 2003 Buick Lasalle with a 3.9 liter V6. I had no problems at all after 145,800 miles when the vehicle was sold. I can't explain it but I do not feel comfortable with this vehicle after the repairs. I am afraid I will have problems after the extended warranty expires. My suspicion is there were no problems with that engine, why was mine the only one reported. Was the problem correctly diagnosed and the correct repair done.
Reviewed March 30, 2015
I bought my 2011 Impala a month ago and everything seems to be running fine. I've looked over the reviews and it seems that there are a lot of unhappy customers out there but only found 2 with a 2011. It seems every other year is high maintenance but like I said my 2011 is awesome and I love it. We will see how long that last?
Reviewed March 23, 2015
I had this same problem two years ago except in was knocking in the dashboard on the driver and passenger side. The is a knocking noise has returned in the dashboard on the passenger side. It last for 3 minutes. It starts when I unlock the car with the remote or when I turn the car on. The noise is very annoying. I have spoken to others and they have had the same problem.
Reviewed March 21, 2015
2007 Chevy Impala LS 3.5 flex fuel. 90,000 I had to replace the engine. Now the catalyst converter is going, oil sending unit needs to be replace again, oil pressure sensor keeps going off just like the last motor and this motor had less mileage. The AC pump leaks that's $450 just for the pump. I will never buy another Impala again. Went through 3 starters, it got stuck in park, wouldn't shift, had to get it towed. Stay as far away from Impalas as you can.
Reviewed March 19, 2015
2009 Chevy Impala - 2 months ago, I was driving on the interstate, all of a sudden my traction control light comes on and right after, my engine reducing power light came on, car starting shaking.... A couple of seconds later, my car shuts down completely! On the INTERSTATE, speed limit 70, I'm in the middle lane. THANK GOD I made it to the side of the road because let me tell you, a semi was behind me and I know they can't stop as quick as cars can...This car almost caused me a serious wreck, if not fatal. Yesterday, I have my 10-month-old granddaughter in the car with me on a 2-lane highway... Speed limit 60 and the same thing happened! I am so angry that this is a KNOWN PROBLEM with GMC and they have done NOTHING about it!
I called the dealership and of course, it's 100.00 to hook it up to the sensor reading thing they use... Ended up going to Auto Zone because it's a free reading.... It ended up being the accelerator pedal position sensor. YouTube it to see how you put this part on, and had a friend replace it for me. Car is ok for now.... Just a day later.... But I am so not kidding. If this doesn't work and I have my granddaughter or any loved ones in my car and it shuts off and causes one of to get killed or kill someone else or injure an innocent person, because it looks like this will be the cost of GMC to fix anything, I'm suing. I have drove a Chevy for 30 years and I'm now doubting why. This is wrong, it's scary and they need to stand by their product and ensure the safety of other people instead of raking in millions just to sell a piece of crap car.
Reviewed March 8, 2015
My traction control service light, engine light, service throttle cable warning came on. Engine shut down and rough idle. I was on my way home on the ice covered roads with no place to pull over. Vehicles was sliding up to me trying not to hit me. It shut down then started and ran fine for a minute and started again. I've had several minor things go wrong since I had the car. This is dangerous and needs to be fixed.
Reviewed Feb. 8, 2015
Since I’ve had my 2010 Impala LT, it has for the most part been a very good vehicle. The problems have come always in the winter time. My computer seems to malfunction, my check engine light comes and goes off, so goes my airbag light. I was in a car accident a year ago where I hit a deer and the deer smashed my windshield and caused thousands of dollars worth of cosmetic damage. In this accident none of my airbags deployed. I had my son in the car with me who at the time was only a few months old.
Throughout the 4 years of me having this vehicle I've had to deal with the car cutting off with the message "Engine power reduced" and it's happened twice on the highway where I'm traveling at a high rate of speed just of the vehicle to shut down (so to speak). It's hard to turn the steering wheel making this a hazard to drive. I've had to replace the pedal sensor throttle - might I add was told to me after being fixed that this is a "common problem with this vehicle". Not to mention the unknown reason why my rear reverse light stopped working and has nothing to do with the bulb.
I just don't think it’s fair that this car has all these technical problems and nothing can really be done. Especially when you’re paired with a high interest rate. My credit is one thing, but having to pay high interest for a car that isn't worth the investment (2x over) as well as forking over hundreds of dollars into this car for maintenance.
Reviewed Jan. 28, 2015
I purchased this Chevy Impala in 2013 - it's a Chevy Impala 2010. I have had major problems from day one. The main problem is the speedometer jumps, then says I reach a speed and shuts off. Lose power, everything. This has happened twice on major highways with my two children in the car. I've had it to a Chevy garage, recalls were fixed. I have had it to two different mechanics who have replaced sensors, costing me $2000 in the last 6 months. The car is still not fixed. I still owe $6000 on a car that is completely unsafe for me or my children to be in and Chevy won't do anything 'til one of us dies.
I am beyond upset that I pay so much for a car that is unsafe and no matter how much money I put in it, it's not fixed. Every time I slow down at a stop sign or red light, I get all kinds of crazy messages and says engine power reduced and my car shuts off. This is very dangerous. I have had Chevy all my life and will never buy again. This car is a lemon - Chevy needs to do something before someone in my family gets hurt!!!
Reviewed Jan. 22, 2015
Never know when it will start, lockout system should have been recalled and be fixed, security light comes on and the car thinks I'm stealing it. I have to wait 15-20 minutes then try again, then it starts. Just never know when it will do that. I have a 2 yr old and 8 yr old have been stuck in the cold because car don't want to start. This car has so many problems they should recall them all and replace all the money people have spent. I will never waste my hard earned money on one again.
Reviewed Jan. 16, 2015
I have a 2010 Chevrolet Impala with 63,000 miles and was in mint condition, I thought. One day I was driving and all of the sudden the car wouldn't go forwards or backwards. I was wondering why a new transmission comes with a 100,000 mile warranty or 3 years. I don't understand if I get a new transmission and it's over 3 years and under a 100,000 miles. The warranty is no good. I am still paying for this 2010 with 2 years left. Seems like if under 100,000 miles it would be covered especially if it's like 40,000 miles less.
Reviewed Jan. 10, 2015
My Chevy impala 2004 gave me problems since 2012 and the guy at the mechanics said it was electrical problems. Was charging me over 350 dollars, the module was change and the problem still is the same in 2014. And then he change crank sensor and the car still had the same problem and then he said it was key ignition, says it cost me 350 dollars he had to change the codes. That’s when I stop taking the car to the shop because it should of been fix from that time and this car is still in the same condition with problems. We change spark plug wires and three coils high-performing fuel, change the radio and the car still shuts off on me. This car is finance. I call the dealer to change the car, he said I had to wait till title. I think this is not my problem, they gave me a lemon car, change battery on beeper too. For the mean time car is sitting and I stop making payments that were high for the year of car that I purchased, first time financing and they burn me from the beginning when I have a daughter to take to school. And this is the reason what I had to do and I have to go to work, lost time also..... For people that has Chevy impala 2000 till 2004, serious electrical problems....
Reviewed Dec. 27, 2014
2014 2LTZ Impala - Purchased my car April 30, 2014. The tire key was not in the car anywhere. The dealer gave me a new set of locks & keys. Check engine light came on & reduced engine power message & track stability message received. November, less than 13k miles. I was told it was a defective fuel pump & a recall part. Now less than month later I noticed on December 23rd, my rear passenger side tire has a shredded rubber on the exterior wall. My car is garage kept & now I only drive it to the store, kids school & church all of which is less than 10 mins from my house. I occasionally go shopping at the local marketplace which is where I saw the shredded rubber. So I now have to call & find out if there's a recall on the tires. I loved the Impala. I had a 2003 & didn't have any problems so I bought another one. It was the best car I had ever owned. But now this new one is just a headache. So disappointed!
Reviewed Dec. 17, 2014
I have bought impala 2012. It was running 12,000 km. After one month I faced full problems with it. When I want to start it, it does not start, even petrol indicator does not move. I hear a voice from the machine as it is of control. The problem we have no good maintenance shops here in Iraq and I do not know anyone solve it by emails.
Reviewed Dec. 1, 2014
I have owned a 2011 Chevrolet Impala for two years. In the last year I have replaced 5 steering pumps alone and can’t even keep count on the lines that have been patched or replaced. My car makes a whining sound so loud when started in the morning it actually hurts the ears when the hood is lifted and you listen. After a half hour it goes away but still is annoyingly loud when driven. There’s a handful more things wrong with it but I’ll leave it that. I’ll never ever buy an impala again. I first of all over paid on it and then to put icing on the cake it’s a lemon. Thanks GM for giving me a worst experience in purchasing a vehicle from you. Lesson learned never buy from you guys again.
Reviewed Nov. 17, 2014
2008 chevy impala - Loss of power light comes on, shut car down no matter what speed you are going. Second time this has happen. GM is aware of this because it has happen to a lot of Impala owners. $500 every time I take it to dealer to be fixed. I will not be buying GM again.
Reviewed Nov. 9, 2014
Replaced front rotors for the fourth time in 39 months. Ridiculous. Been GM all my life but no more. Scary driving on the highway.
Reviewed Nov. 7, 2014
Bought a 2005 Chevy impala back in 2011 for a little over 6,000 dollars. Dealership wouldn't go below 5,300 dollars on it and for as many problems and as much body damage as that car had, it should have only been worth maybe 2,000 or 3,000 dollars but this was the biggest mistake ever bc it had 160,000 miles on it. Most problematic car I could ever remember bc it kept breaking down on me after 4 months of owning it and we called the dealership where I bought the car from to have them fix what was going on with it and they refused and only come to find out after doing some research that, "oh this car has had a lot of recalls on it for the power steering system and the a/c control module and engine and electrical and brakes," which If I would have known that earlier I wouldn't have ever bought the car bc when we were first looking at the impala and noticed it had some things wrong with it, we pointed it out to the dealer and they didn't bother with it or anything.
So kept fixing the car even though it's almost killed me a couple times when the power steering system went out but luckily I was able to get home in one piece - thankfully and just kept having to replace the power steering system and the brakes and a/c module multiple times and it just got to being too much $$$. But earlier this year is when I was able to get rid of the car for good bc after owning it for 3 years the engine quit on me at 187,220 miles and I can say right now that I'm never ever owning another GM made vehicle ever again.
Reviewed Oct. 21, 2014
I just bought a 2013 Chevy Impala and I've already went through 9 tires in the past 4 months, brand new tires and I don't understand why I am burning through so many tires. I have been stuck on the side of the road too many times. Can someone tell me why and burn through gas. This runs like a truck.
Reviewed Oct. 21, 2014
I've purchase two 2005 Impalas with the same problem. The transmission jerking hard after the motor heats up. I've taken this car to the Dealer and they stated they could not find the problem, so I said replace the transmission and after one month the hard shifting started again. Now I'm learning after replacing the transmission on the second car, it's the Transmission Solenoid. This complaint has landed all over the internet, but GMC has not step up recall the 2005 Chevrolet Impala. Two cars with the same problem, this is not right.
Reviewed Oct. 11, 2014
I will never buy another GM product again or let my friends buy one. I have a 2011 impala and it is the biggest piece of junk I have ever owned.
Reviewed Sept. 6, 2014
Bought a used 2000 Chevy Impala. I wish I had done my research as I am now experiencing the dreaded ignition/passlock problem. So far, GM's suggested solution is to remove the key FOB and any other keys from the main car key. This is laughable!
Reviewed Aug. 28, 2014
1st transmission started to slip. 2nd all warning lights came on. 3rd traction light came on. Car made awful noise then died. 4th as I was driving car dies. 5th when idling car shakes and dies. Have spent $$$$ trying to repair and figure out what's wrong with it. Now it sits in my garage waiting for the recall.
Reviewed Aug. 22, 2014
2008 Impala 50th Anniversary. A/C works with only interior air recycle switch on. A/C light not on. Worked like this since new. Never got it checked out. Other Chevy models I've had have not done this.
Reviewed Aug. 8, 2014
I have had my 2003 Impala for about 3 years. We replaced the starter and the battery. It still decides not to start for me. Just today 8/8, it would not start to get me to work; at noon, it would not start to take me to lunch. Don't know if it will start to take me home. Everything else works. When you turn the key - no clicking - no noise at all. Wait 10 minutes, last week it took 26 minutes (I time it since I get to just sit there and wait). Really bad to get gas and not be able to pull away from the pumps. Would a Chevy dealership know how to fix the problem? Are they doing a recall on the security system? At this time, I don't want a security system, it would be great if someone just took it. Insurance claim and I could get a Ford.
Reviewed July 23, 2014
2012 Chevy impala LT with 89023 miles. Vehicle had been making a moaning type noise. Traction control light flashed two weeks after purchase at about 18000 bucks to find out gas cap was messed up. Replaced cap. Then it goes to the filler neck. Being made of plastic it had been stripped along with the cap. So now it has been a little of a year of being the owner The engine is locked up. Oil change kept current, exactly 18 oil change to be exact.
Vehicle broke down going down interstate 40 at about 75 mph and I feel a slight shake across my front end. It happened twice. Tried to accelerate. That's when every light on the dash came on service, StabiliTrak traction control, etc. So I drop it off to have it checked for PCM recall and I get a call saying I need a hundred forty to hundred and fifty dollar battery. I said ok.
So today I get a call being told that my crank shaft is locked up. So the service writer go on to tell me that my oil level is good, my oil was clean. Then she tells me the good thing is that I have power train warranty. They would take two weeks. Now my problem is what in god's green earth would cause an engine that is two years old to lock up like that.
Personally I enjoy life and a gm is not about to kill me or anyone else in my family. I think it time to get an endangerment lawsuit on gm. They are making money hand over fist and it is at the cost of the consumer. Honestly they don't care who they put at risk as long as it's not them. Then most (gm) dealership have the nerve to try and charge $75 an hour or better for problem that is outrageous. Again I ask how what. From this day forth never do I recommend or will I purchase nor accept as a gift any gm product that are post 2003.
Reviewed July 14, 2014
I have 2014 Chevy impala I bought 4 months ago. My check engine light came on about a month ago. I took it back to south point. They said it's nothing wrong then my bumper fell off then mirror now is jerking. I ask them would they give me another car in sale. Manager got mad, said, "We do not give out cars..." So I told them I have a recording on my phone of one of their workers saying they sell lemons.. I am very upset. I have to pay 500 month on a piece of junk ...I just want my money. I never had this many problems with my 98 mustang.
Reviewed July 9, 2014
2005 Impala - I bought my car in 2006 from a Chevy dealership - it was a GM-certified vehicle. I have owned it now for 8 years - the speedometer and temp gauge have not worked for 3 of those years. I cannot afford to fix that right now. Now, my car has randomly not been starting and the security light will come on. After doing some research, I have found that it's a defective pass lock code system. Now the Brake locks up and I cannot start my car. I put the parking brake on and move the gear shift back and forth. And it releases the brake allowing me to start the car. My worry is that the brake will lock while driving or maybe not operate properly and I won't have brakes at all. Why are these issues not on a safety recall from the company?
Reviewed July 5, 2014
2013 Impala LT now has 33,673 miles on it. I had this car into a Chevy dealer two times now for the same problem. When I take off from a stop sign, making a left or right hand turn, the car starts to go then hesitates for a bit, then goes again. This does not happen every day or at every stop sign. Both times I had it in, the engine light was on. 4/24/14, they updated the ECM/TCM, code showed P0455 for large evap leak. They found no leak, could not find what was causing the hesitation. 6/24/14, code P0455 again showed, vent solenoid replaced. They took it for a ride & the car did not hesitate for them.
6/28/14 the car started to hesitate again. The Service center is aware I am afraid to drive this car. How do I know that it won't stall instead of just hesitating! I called them again 7/3 to let her know this was happening again. Because the engine light is not on, she said there is nothing they can do, as her manager took it for a ride last time. She is aware that I am trying to videotape my RPMs (dashboard) to see what is going on, while turning, dangerous thing to do, but what else am I to do if they won't figure it out!! On 7/4, it happened 2 more times at stop signs. My phone video did catch the ESC/TCS warning light flashing, while turning on dry pavement and going slow. I feel that the service center should of figured this out, not me! Don't know if I should bring it back there or somewhere else.
Reviewed July 1, 2014
My 2014 Chevy Impala check engine light came on last week with under 24000 miles on the car. I took the car back to the dealership to be told that this is a new engine and we really don't know much about the engine as of yet. So really what they did was to reset the system and sent me on my way. I was traveling to Florida this same day and about 150 miles into my trip the check engine light came back on again. At this point they should just give me a new car. I can't ride around with my check engine light on that the reason why I purchased a new car.
Reviewed July 1, 2014
2008 impala - On top of bringing my car to concord Chevrolet in California twice to get my actuators fixed on the right side. Now after they worked on it the first or second time, they broke my middle actuator so now that ticks out of control every time I start my car. It's super annoying and I have no idea why these actuator parts haven't already been recalled? They make my car sound like crap every time I'm in a parking lot and it makes the car far from desirable.
Reviewed June 29, 2014
Purchased new in Feb '09. Currently has 85000 miles... rides great... very comfortable... easy to drive. I change the oil every 3000 miles... no maintenance issues. I regret not getting leather seats... Cloth is a beige color and shows dirt. Only complaint, backseat has little leg room. Uncomfortable for an adult. Will not buy GM again because they took the buyout and shafted the bond holders. Also nervous about all the recalls.
Reviewed June 29, 2014
After 35 years of buying Fords or Lincolns, I decided to try a GM product. I am writing you to let you know that after buying 5 GM products in 3 years, I will never buy one again. One of the new cars I bought was a 2012 Impala. 9 days after I bought it, I got t-boned and not one airbag deployed. The car was totaled. That accident cost me thousands of dollars in medical bills. I still have problems with my back.
I now have a 2014 Impala that I have grown to hate. The radio stops working, goes black, and today, the radio doesn't recognize my usb for my cell phone so I can't even play that. The dealer has always gone above and beyond. This is in no way a complaint against the dealership. It is against your product. The dealer has offered to replace the radio even though GM says don't. I have two very ill family members and have to work so i haven't had the time to bring it to the dealer again as they requested. I'm so sick of this. NO MORE CHEVYS FOR ME!!! I can't even find an after market radio for this car. I'm just stuck with it.
Reviewed June 27, 2014
When shutting the car door, apparently my leg had not cleared the door and it cut me deeply. The hospital thought I had an arterial cut, that is how deep it is. I am now six weeks out and wound is just now starting to close. Nurse who removed stitches told me she had an Impala and it also had hit her in the leg before. I told her mine had hit me also but just not injured to this extent. Since here are two people in close proximity that this has happened to, I figure it must be common. Be AWARE of clearing the door way out before you shut it. I love my Impala but this is a danger.
Reviewed June 8, 2014
First time this happened we were at a shopping mall. I was sitting idling for about 5 minutes waiting for my wife and child to come out. When they did, I put my car in drive to pull out. As I was pulling out, the car completely died and a message light came on saying, 'starting system disabled, check throttle......' The next couple times this happened it has been on the highway at 55-65 mph and needed to find a shoulder to pull over to. When this happens, so far, I need to turn car off and wait a minute to three and then it starts and we are on our not so merry way.. Afraid to take it to any repair shop since problem is hard to duplicate and none of them can ever really diagnose this without multiple trips and bills. This is a 2008 Impala that has been garage kept, extremely well maintained and clean and driven daily. Both locally and beyond.
Reviewed June 6, 2014
Chevy Impala 09 LTZ Gopher Noise in dash and Crazy Dash Activity - Makes random clicking noise mostly at start and end of drive. Noise sometimes speeds up. Dashboard flashes wildly saying check airbag, get maintenance on airbag. Turn signals do not work along with no radio or speedometer and after a while it quits. This is a safety hazard and very annoying. I have been a Chevy owner for a long time and this is starting to make me reconsider. Oh did I tell you that the driver side automatic door lock does not work? It happened on two 09 Chevy's in a row, so I know others have had the problem.
My now ex-wife took the first one off my hands and the other I took in for Bob Bell Chevrolet warranty work and they did not have the part, but they gladly changed my oil for $40. A known and frequent problem (I had it two out of two which is 100% according to my sample) and they do not have the part after I pay tolls and a long drive just to get it there. I did not go back and in the end I just live with it, but the two items in the top part of my post have to be fixed as I cannot stand them anymore and/or risk the safety of myself and my family.
Reviewed June 4, 2014
About a month ago, driving down a two lane highway with my 21 daughter in front, passenger seat-lights on, dash started going off everywhere, various readings. All of a sudden I had no power breaks or steering & no gas power. Went dead. I had never been so scared in my life. I called my husband to come get us. Ironically, it started up again as if nothing happened but I was so afraid he would die or someone else would be killed if it happened again. We drove it to the local dealer & they said they could do nothing unless the engine light came on!!! I was shocked, he drove all the way to another county-no engine light came on. Now it comes on periodically, but hasn't shut down again like before. Other weird lights come on about the tires but we had them checked & rechecked-tires rebalanced, rotated, air pressure perfect.
I don't understand why they can't hook it up to their computers with or without the engine light on, it comes on at least once or twice a day. Are they just WAITING FOR MORE DEATHS??? Any help or suggestions are very welcome from me. This is first time I decided to at least see if anyone else has/had this issue & how to resolve it. Mine's a 2007-and oddly enough, the warranty was up within the same month this happened. I don't care, I just want me & my family SAFE & others that could be injured if this happens again. I'm terrified & Chevy dealers seem to care less.
Reviewed June 4, 2014
I have 03 Impala with crazy ignition problems. My air conditioner works when it wants to. I have taken it to different shops & they changed air control module & I still had same problem. I'm driving & air comes on & so does cruise control causing me to swerve & jam brakes to avoid accident. Took car to a 40yr veteran mechanic who says it’s in the ignition. If I turn ignition hard & let it bounce back I have air. If cruise control kicks in while driving the only way to deactivate is to turn ignition while driving & pray the car doesn't cut off. Single Mom scared for our safety but can't afford to spend more money.
Reviewed April 26, 2014
My 2005 Impala has been having electrical problems lately. I've replaced the oil pump, oil pan gasket, oil and everything else imaginable! I can't figure out what is wrong with my Impala. I also had a 1995 Impala SS and it was having electrical problems as well! You guys need to recall these vehicles because I've seen plenty of others with the same problem! This is ridiculous! I've spent well over $1000+ in car parts and I've had two cars that won't run!
Reviewed March 21, 2014
Car quit pulling. All the dash lights keep flashing. There's a noise coming from the air bag and it keep wearing out tire fast after having it aligned and balanced. Seems like the dealership is just taking my money, feeding me a line that don't make any sense. Almost a grand because the engine temp light keep going up to the overheat zone but the car never ran hot. When they call themselves fixing that all the dash lights went crazy, the rpm gauge goes from 0 to max by itself at 20 mph and they say they don't know what's going on and I am stuck with another bill.
Reviewed March 16, 2014
My Chevy Impala at times does not want to start. I place the key in the ignition and turn the key. But the car does not start. I get a security light that flashes for 15-20 mins. After that wait, the car then turns on. This is a big problem. You will never know when and where the car will start to act up. Its unsafe and I am worried that the car will shut off on me while I am driving one day. Like I stated, it does not happen all the time. It's like rolling the dice. Hopefully that day the car will start. If not , you just have to wait. I changed the starter, thinking that was the problem. Obviously, it was not.
Reviewed March 3, 2014
I have had to replace all four actuators in the dashboard, numerous alignments on the rear wheel tires and to at 100k miles, the transmission is slipping between 1st and 2nd. :( so frustrating. I don't think I will buy Chevy again.
Reviewed Feb. 26, 2014
On a nearly new 07 Impala and a brand new 08 the rear suspension is ENGINEERED wrong and GM KNOWS it and has replaced the struts in the rear FREE for 50,000 police Impalas. Rear camber caster can't BE adjusted right - burns through tires at 20,000 miles wearing out inside tread. Davison Chevy dealer made idiot statement "If you'd had service done here we'd buy your rear tires - otherwise you're out of luck and there's no defect", DESPITE the Detroit News DETAILING that thousands of Impala 06-13 owners had sued GM and GM engineers have ADMITTED publicly that the rear struts can't be set to not excessively wear the tires! EVERY Impala owner from 06-13 I've talked to has the same problem.
Ironic: the 2014 Impala is the best damn car in the world (I'm a super critic and I've driven the '14 and would stand naked on a superhighway for an hour in freezing weather to OWN a '14 if I could afford it! ). It beat out Lexus, is quieter than a bank vault lush as a **, looks like a rocket ship, style that drops your jaw, incredible build quality. THEN WHY DID GM NOT BACK THE PIECE OF CRAP 06-13 IMPALAS on their many problems? OH, AND we had to pay $700 to replace our power steering pump and rack in the steering on a GENTLY DRIVEN lady-owned '08 Impala bought new with just 54,000 miles on it cause it's designed wrong apparently. GM's latest fiasco with the bad ignition switches on mid-sized cars getting dozens of people killed is bad enough... but they let 2 million owners of 06-13 Impalas like my wife and I pay $900 for rear struts yet PAY for them on police cars WHICH ARE IDENTICAL PART. I'm a 66 year old DJ from Burton Michigan. SHAME ON YOU CHEVROLET.
Reviewed Feb. 26, 2014
2011 Chevy Impala LTZ - I bought this car from a dealership with 28K miles on it. I liked the look and accessories for the money plus, I liked the ride. The ride, though, was a little too soft but the car did handle really well on curves at speeds you wouldn't expect a car this size to do well in. Now, I've noticed little things starting to start happening. First, the power door lock on the driver's size doesn't open the doors. Then, that accentuator that everyone complains about went and I have to live with the clicking until I want to spend $240 at the dealership to repair it. There has always been a problem with the alignment. It just seems to go all the time even though most of my driving is on the highway and I don't bang it around. Now, the transmission slips on acceleration - not all the time but enough to notice. I went from a BMW 325i to an Impala because I didn't want to put a lot of miles on the Bimmer and heard that Chevy quality has gotten a lot better. I'm nervous...
Reviewed Feb. 11, 2014
My husband purchased this car for me. I have 2 payments left and nothing but bad things are happening. First of all the heater stopped working on the coldest day of the year. Second issue was the speakers in the front stopped working. This morning I have some light that went on waiting for the mechanic to tell me what this is. My husband who also owns a Chevy Silverado also has had some issues with his truck. I contact Chevy about my issues and was told that a local dealer would call me. Never happened. Again I called Chevy and was told the same thing. No one has ever contacted me.
I feel like Chevy builds a car and they know exactly how long the components will last and that's it. Goodbye and good luck. I believe in buying America and when I have to buy replacement parts I find out that all these parts on my car were made in China. So I'm not really buying an American car.
Reviewed Jan. 10, 2014
Blown head gasket, no dash lights. I bought this car brand new by the way; radiator support rusted out, my 85 Camaro never gave me so many expensive problems. I don't think I'm going to buy another Chevy. GM should fess up and fix these problems. This car had a blown intake gasket a year after I had the car. To date over $3000 in repairs, not happy.
Reviewed Dec. 30, 2013
I was driving on a busy highway when my traction light came on and the dash said traction failed and the engine was working at half power. Then my engine light came on. My car (2009 Chevy Impala) had no power to gain speed to get over the side of the road and by the time I managed to safely get into a lane to pull over, the dash said my throttle failed and my engine failed and shut off on a busy highway. Not only was this dangerous to have go on but I could have caused an accident because of it. It not only put my life in danger but the people inside of it too. When I bought the car it had 38500 miles on it. This is the second Chevy I have owned and it will be the last if GM DOES NOT FIX THIS PROBLEM!!! If I get in accident because of this glitch in the car I WILL FILE A LAWSUIT. It needs to be addressed and fixed. Also ever since I bought the car my air bag light keeps coming on and off and when I take somewhere to see what's wrong, no one believes me that it comes on because the computer in the car does not read that there is a problem. The only evidence I have that it comes on is OnStar because I have the document how many times they read a problem with it.
Reviewed Dec. 19, 2013
First of all, I have owned Chevys for the last 6 years and I love my cars. However, I have a 2010 Impala with about 73000 miles on it. I have had it for about 3 yrs now. Overall, it has been a good car, but in June 2013 the passenger temperature actuator started clicking and popping off and on. It would click for about a min and then go off. Over time, it got louder and more often, until about a week ago it stopped clicking. Well when it stopped, so did my heat on the passenger side. I took it in to be fixed and they replaced it, which cost $240. Okay, I thought that it had been fixed, until yesterday when my son goes out to start the car up to warm it up. He comes back in and says, "Mom you are not going to believe this". I asked him what was going on. He replied, "The car is clicking again." Of course, this infuriated me because we had just spent $240 having it fixed.
So I take it back to the place that I had it fixed a week ago at this morning and was told that there are actually 4 actuator motors in the dash. This they failed to tell us when we took it in the first time. There is one on the driver side and 3 on the passenger side. He then tells me that usually when one goes out, the one next to it needs to be replaced also which means another $240 for that one to be fixed. Oh but what if it is the actuator that is in the middle of the dash, that is going to cost over $600 because for that one, the whole dash has to be pulled off to replace a motor that is about the size of a drink coaster. I have been told by many mechanics that this is a big problem with Impala's no matter what year it is. Chevy needs to have something done about this problem if it is that big of and issue in this model.
Reviewed Nov. 17, 2013
I currently own a 2000 Chevy Impala with 59,000 miles on it. We have taken great care of this car and last week, I noticed fluids coming from underneath when pulling out of my parking spot. I thought the amount of fluid was odd as it never leaks anything and took it in to be looked at. My mechanic came back to tell me it was the intake manifold and was happy I brought it in right away. I have two small children that ride in this car. When he came back, he told me about how common the issue is in GM cars 1997-2003. Upon research and calls to other places, dealers, etc., I learned GM has YET to fix this issue! Why would they put a PLASTIC piece on something so vital to a car running correctly and safely?!?!? Why has this been allowed to CONTINUE? Why is this not RECALLED?
What if my engine would have locked up while driving 60 MPH with my children in the car? Angry is an understatement! This is unacceptable and GM needs to be held accountable. The total repair could cost $700.00-1000.00 depending on where I take it. Christmas is a month away, taxes are due and NOW this? GM does NOT consider this a safety issue; however, I disagree! This could be a VERY dangerous and deadly situation if not corrected soon enough. Shame on GM, and I am currently in contact with them regarding this issue. I am hoping they resolve it.
Reviewed Oct. 24, 2013
I have a 2000 Chevy Impala. Same as everyone, had same issues. Car won't start, overheats all the time. I've been on the side of the road so many times. Engine jerks, air conditioning works, sometimes radio stops working. I took my car to the shop, a well known company in my area, with over 7 locations to get fixed. Paid like $1980. They changed the water pump, the radiator, the thermometer, the hoses, the intake, etc. They did so much work, had my car for 3 Months. They told me my car must be processed because sometimes it would start, sometimes it wouldn't. They had to tow it to Chevy dealership. Once there, the car started on its own again so took it back to the shop. In the end, they returned my money, said they were tired of working on my car and not making any progress at all. The car was Exactly the same when I got it back, still overheats, still jerks, no radio, no air conditioning, etc... and one more thing, my passenger seat, seat warmer gets so hot it literally has burned my hand. Sometimes the switch gets turned on by accident. It has burned my purse too, not safe at all ! :( Can we sue for something like that?
Reviewed Oct. 9, 2013
I've had many problems with my 2003 Chevy Impala and spent a lot of money to get things fixed when later, the same problems reoccur. I found out it ended up being the body control module (vehicle's computer) that was failing. It appears to be the same problems I see many people complaining about. The air conditioner stops working, the automatic locks stop working, the car overheats, car jerks when taking off, the ignition fails. Once I had the computer replaced by the dealer, all the other problems were gone. I had the computer replaced in 2008, and now, 5 years later, the computer is starting to fail again.
My car started to overheat again, and my mechanic told me I will have to take it back to the dealer to replace the the body control module again. This will cost me their $500, on top of having to replace the catalytic converter for the second time. I also had the trans replaced twice...1st time at 60K miles, and the 2nd time at 95k mi. Now I'm wondering if it's the the body control module that's causing the catalytic converter to act up.
Reviewed Sept. 28, 2013
Ignition won't turn for a minute, then when it does, security light comes on.
Reviewed Sept. 2, 2013
First off, let me start by saying that I am an ASE certified mechanic. I currently am a Service Manager over 2 local shops. I have owned many, many GM products over the course of my life, and always been very happy. My wife and I still have a little 03 Cavalier that we bought NEW with well over 180k+ which has never so much a hiccuped in its life, and is still currently being daily driven 80 miles a day... I love my GMs..
In Sept. 2011 my wife and I, looking for a new car, settled on a 2011 Impala LTZ. One of the LARGEST deciding factors for us choosing the car was its reliability. I NEVER work on them at my shops. They are pretty bullet proof. BIG MISTAKE on my part. At around 15k miles the car began to shudder... By 30k miles it was on its second transmission, as well as having the front leather replaced due to the stitching unraveling. Soon after was a front main seal and a power steering rack. Then a third transmission around 50k.
7 weeks ago my family went on a trip to Detroit. Transmission failed (62k) had it fixed TCM also replaced. 2 weeks later, transmission failed again (63k). 1 week ago (65k) we went back to Detroit for a family wedding... On the way back... erratic shifts, lack of downshifts, shuddering, 3 check engine lights (low pressure, TCC, and slip)... 4th transmission gone. I CAN'T trust this car to transport my wife and children. I may never buy GM again. I have had 3 Buicks, 2 Chevy S-10s, a 1996 Impala, a 2000 Blazer, our current Cavalier... But this Impala is a downright hazard to have my family in... It may leave them stranded...
Reviewed Aug. 31, 2013
I purchased a 2008 Chevy Impala with 3 miles on it. Within the first 2 months, I started having a lot of problems. First my locks quit working. Then my CD player, my driver seat belt and my back driver seat belt quit working as well. Then after two times of them checking it, they found the problem and replaced them, but still to this day after my CD player being replaced 3 or 4 times, it still is not working. Then about 6 MONTHS to a year after purchasing the car, my air conditioner quit working as well. Then after getting that fixed, my passenger side tail light had an electrical issue and finally got that fixed. Then my actuator in my air conditioner quit again for a second time. Then after that got fixed again, then my front seal on my engine started leaking.
So then I took it in again and took a while to get that fixed. Then my actuator went out again and I had to replace that again for a third time and now it's only been 3 MONTHS since I did that and it's going out again. Also I had my hood painted there and now it looks so faded it's horrible. Now my car is jerking and acting like it wants to die and my CD player still isn't working. My car right now only has 52,000 miles on it and has had every problem in the world with it and having in the shop all these times I am still facing the same problems that started 4 years ago. These people at Turan Foley are not standing up to the GM Goodrich Certified at all! Where can we get the help that we need at the end of the day? We pay top dollar for the vehicles to drive our children around and to school in and by NO means are they reliable at all!!!!!
Reviewed July 24, 2013
I have a 2009 Chevy Impala and my traction control light will not go off and my engine power light. This is the 2nd time this has happen to me in the last 15 months. I don't have the money to get this fix. This needs to be a recall and I will contact whoever to get this fix. If we can rally for other things then we need to rally for this.
Reviewed July 12, 2013
Driving my 2010 Impala to work & back, 30 miles each way, warning light comes on (Service stabilitrak, engine power reduced), tried to pass a small bus and the next warning light says (throttle disabled, starting disabled). Could have caused me to have a head-on collision. If this is not a safety issue that should require a recall, then I don't know what is. Will have to follow the advice of the 2009 owner and try replacing the throttle sensor switch.
Reviewed July 6, 2013
I have a 2008 Chevrolet Impala. It has several problems. The seat belt came loose while driving. The AC knocks when you adjust the temp. The back doors' actuators have stopped working with the remote key and won't unlock them. The low oil pressure sensor has come on, and numerous other problems I can't remember. I love this car and can't afford to trade at this time.. They were used for police cars. I wonder if they had all the problems I am having.
Reviewed June 1, 2013
My issue was that I was four months into driving my new 2009 Chevy Impala and while driving on the highway at 65mph, my car showed flashing signal reading "engine reduced speed", "check stabilitrack" and my check engine was on. This all happened yesterday. After researching and hearing complaints about GM and how they are charging people anywhere from $250 - $600, we decided to take matters into our own hands. Once this happens, you must fix it right away or it could lead to transmission issues. We took my car to AutoZone had them run a FREE test on my car and ordered the accelerator pedal sensor which is $72.99 at AutoZone.
My dad replaced it today within 5 minutes. My check engine light is no longer on and my car is no longer jerking. There are no scary flashing signals! I can't believe GM did not send out a recall on that faulty part with all of these reviews. Customer service was not understanding at all. And also, I had a very, very hard time understanding a few of the employees that I spoke with. I have posted several reviews on General Motors and Chevrolet's Facebook page, but they manage to delete my posts and they do not respond. I still have yet to resolve my issue other than to wait on a recall from the NHTSA.
Reviewed May 30, 2013
My issue was that I was four months into driving my new 2009 Chevy Impala and while on the highway driving 65mph, my car showed flashing signal reading "Engine reduced speed" "Check StabiliTrak", and my check engine was on. This all happened yesterday. After researching and hearing complaints about GM and how they are charging people anywhere from $250-$600, we decided to take matters into our own hands. Once this happens, you must fix it right away, or it could lead to transmission issues.
We took my car to AutoZone, had them run a FREE test on my car and order the accelerator pedal sensor which is $72.99 at AutoZone. And my dad replaced it today within 5 minutes. My check engine light is no longer on. My car is no longer jerking and there are no scary flashing signals! I can't believe GM did not send out a recall on that faulty part with all of these reviews. Crazy. Hope this saves someone some money!! For more info, visit my YouTube video. Step by step instructions on how to DIY!
Reviewed May 27, 2013
I have had issues with the steering column, particularly when turning right. Now I am being told that my lower arm control is bent and needs to be replaced. When I was shown the issue, the damage was on the right side where I had the issue with steering. I am, too, through with my Impala after spending thousands on two sets of new tires due to constant misalignment and yearly visits to the dealership to correct this issue. Point of this: do not buy an Impala! GM is aware of the issue as they have recalled police vehicles which are Impalas, but are unwilling to repair civilian vehicles with the same problems.
Reviewed May 17, 2013
I have 2 Impalas, one is a 2003 with the 3.4L. It has been a pretty decent car, but at first I thought I had a lemon. At 40,000 mi., it had intake gasket replaced and TCC replaced. Both repairs cost about $1500 together. I have 110,000 miles on it now and did not like paying the money but what can you do? I swore I wouldn't buy another Chevy but I did - a 2010 Impala with 19000 mi. on it for a good price - I couldn't pass it up. Car has solid engine but there are a lot of rattles behind the dash driving me nuts. Emblems are coming apart on trunk. With 23000 mi., transmission shifts pretty hard and I don't like the fly by wire throttle. I think they're building them worse than better.
Reviewed May 2, 2013
I purchased a 2010 Impala in October 2012 with less than 19,000 miles. When I am driving down the road, I have a whistle type air leak. This occurs when driver's side window is down and it can be down only 2 inches and the fan off on the heater and the button for air circulation is from out of the car. But if you turn the fan on, the whistle stops. If you have the button circulating air from inside the car, there is no whistle with the window down and fan off. I was just told that all the Impalas do that by the dealer. I find that very hard to believe. I had a 2004 for 6 years and it never did that.
Reviewed April 25, 2013
I have had this 2001 used Chevy Impala for 6 months. I have been having problems starting my car, and I brought it to 4+ mechanics. They keep telling me they cannot find one problem with my car. It started with the security light and battery charging light. Then later on, my radio locked, and it sometimes work maybe 2% of the time. Today, my car just would not start for 5 minutes, and I could not find out why. I had a friend check it and told me that my own car thinks I am stealing it and is making the electrical stop so the car won't start. I don't know how to fix it and don't want to figure it out. I don't think that it is fair how they made this Theft System because I cannot even use the car most of the time. I have had a battery and my alternator changed when I did not even need them changed.
Reviewed March 21, 2013
2006 Chevrolet Impala SS purchased brand new off the showroom floor. The vehicle started having issues throughout my paying on the car, and most of the issues were never resolved with the car. I took the problem further because of the time frame and the newness of the car that GM gave me a deal that was somewhat fair to better my complaint. Three years of still paying for the car, I now had to take the 2006 Impala back for service again because now the windows were all being scratched from the up/down movement; so all windows were replaced due to the damage the first time.
My complaint is to bring this issue back to your attention because I am having the same problem with the glass where they are being scratched again and will not be assisted to replace due to defect in door or weather stripping. I was told, "You are out of warranty and there is no help for you." I need assistance with this issue because the problems have been there while paying for the car and now it’s paid off, they won’t assist me by fixing the glass.
Reviewed Feb. 5, 2013
My 2000 Chevy Impala will not start due to the auto security system. I have been on the internet and a lot people have the same problems with Chevy Impala. I think there should be recall for that problem.
Reviewed Jan. 29, 2013
Every so often, when I go to start my Impala, the security light will come on. After that it's just a matter of time before the car won't start. It could happen in the next hour or the next few days. Then after waiting awhile which the time seems to vary, it will start. After researching the issue, I've found this is a problem with this model and many others. I think there should be a safety recall on these vehicles. Thank you.
Reviewed Jan. 29, 2013
I really love everything about my '02 Impala, from the body style to the room to the 3.4 motor. But it seems no matter what I do, I cannot keep the car going. First, it was my windshield wipers staying up. No biggie. Then the issue everyone seems to have: not able to start your car. I thought it was the battery. Many new batteries later, same issue. Okay so maybe it's the starter. Few starters later, she still won't turn over. I went online as many others have and looked at some forums. Nothing worked!
So I was ready to have the car shipped to the junk yard. But I took a screwdriver and jumped the starter, nothing happened, so I did it again. I heard something spin. It was the starter solenoid. So for giggles, I jumped in the car, turned the key over and it fired right up like it was just running minutes ago. And now, every time it does it, I jump the starter. I had to show my wife how to do it. Kinda BS but it was the only thing to work for me and still doing it. Why has there been no recall on this? But if someone knows of a fix, please, please do fill me in on it. I just hit 235k miles. When it starts, she runs like a champ.
Reviewed Jan. 8, 2013
I have not had this car a year yet, and at 39,000 miles, the check engine light and stability light came on. This is not covered and now will cost me money. I see this is a big complaint. Why haven’t they fixed this yet?
Reviewed Dec. 31, 2012
I have been having problems with the security system that is built into my 2003 Chevrolet Impala. And the more that I look into a cure, I find there isn't one and all kinds of GM products are having this non-starting problem. It basically prevents you from starting your car because the security system thinks that you don't have the correct key for the ignition. I've gone to a GM dealership and had them make a key so I know that there is not an issue with a worn key. We have to attempt to start the car and if it locks the car (keeps the car from starting with the security system), you have to wait 10 minutes and then try it again. It may start or you may have to wait another 10 minutes. It's wrong that they are not correcting what is wrong with this system.
Reviewed Dec. 7, 2012
I was taking my mother up to the local Chevy dealer to trade in her 2008 Impala. Her husband recently died and she can't afford the car payment now. When I got in the car, the trans light was on. I asked her about the light and she said that it came on recently. We got to the dealer and they checked out the car to determine value. They told us that the trans was "burnt" and that it was slipping. They said since it has less than 100k miles, they will talk to GM about covering some of the cost under the 100k mile warranty. So basically, we will have to pay to get it fixed and still take a loss when we trade it in. It's so frustrating because she doesn't have a lot of money and her husband just died a week ago. She doesn't really need this now.
They bought the car in 1/2011 from a Chevy dealer. It was a one-owner with 45k miles. The car currently has 97k miles on it. I just don't understand how a 4-year-old car has a major trans problem. 25k miles per year on a car is not that bad. I'm going to call GM and see what they say.
Reviewed Nov. 7, 2012
I am writing to you for help in resolving three issues I am having with my 2007 Impala LTZ. I have talked with my dealer, Serpentini in Orrville, OH, and they suggest that I contact you since I have just turned over 60,000 miles. Of course, I am out of warranty. In talking to the body shop manager, Joe **, as well as the gentleman who does all the detailing on customer cars, they both told me that they have never seen these problems. First, both headlights (covers) are badly cracked. Second, three of the four wheels are peeling and have chipped. Third, both the hood and trunk Chevy emblems are severely corroded behind the emblems.
I take extremely good care of my car. I have it washed every week and take great pride on how it looks. I am very unhappy with what has happened to the lights, wheels and emblems. I was willing to spend the extra money to have the LTZ and own a car of great looks. I have looked at other Chevy's and haven't found another one that has the three issues as referenced above. I am asking for your help in resolving these problems and getting my wonderful LTZ fixed and returned to the beauty it deserves. In time, the headlights will break through as they are that badly cracked! See attached pictures of the wheels, emblems and lights. Thanking you in advance for your consideration and help in getting these issues resolved.