Chevy Impala Reviews

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About Chevy Impala

The Chevrolet Impala is a full-size car that was manufactured from 1958-1985, 1994-1996 and from 2000 until present. Read more Chevrolet reviews to learn about other models.


Chevy Impala Reviews

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    Page 3 Reviews 40 - 240
    Staff

    Reviewed Jan. 15, 2017

    Let me start by saying I have bought many new GM cars off the showroom. 3 C5 Corvettes, 2 C4, 2 C3, a 2000 Monte SS, a 1997 30th Anniversary Camaro Z28, a 2000 Tahoe and have been pleased to a large part. Now on to my biggest car buying nightmare of my life. I bought a new 2007 Impala SS and it to be the last or 2nd to last car I will buy at least I hoped so. Let's see...transmission gone at 95,000 miles, both front wheel bearings, 1 twice, 6 Batteries, a total of 8 dash actuators at 3 different intervals, eats tires for it main meals plus a gas tank actuator just for starters.

    Now I take care of all of my maintenance as required. So needless to say nothing close to this with any of my other GM cars. Now I have spent enough in service to pay for my car twice not counting 5 sets of tires (just buy used now), 6 Batteries, engine mounts, repair of the driver's seats, hog rings, electric seat motors replacement. Needless to say no more GM cars for me and my family. My car has had to be towed 4 times for service. Run from the new GM. They have no regard for their customers at all.

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    Reviewed Jan. 12, 2017

    Had purchased this car from dealer for 13,000 last year. 2 months after buying you couldn't shift it outta park. Brought it to GM and they fixed it for 850.00. Now it just did it again. That's 2 times within a year of owning this lemon. GM should be responsible for their bad designs of wiring in these cars. If you are experiencing the same thing start complaining and hopefully someone will make them pay for their poor designs and hard working people can keep their hard earned money instead of paying for their mistakes all the time. If you know anyone looking at a Chevy Impala tell them to stay away from all. We have owned many and every year of make and model. Have nothing but electrical problems that costs hundreds into the thousands.

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    Reviewed Dec. 21, 2016

    2014 Impala LT developed a whining noise in the rear. I took it in for service both rear wheel bearing bad at 40,000 miles. GM agreed to pay for the repairs but, this part should not be failing at this mileage.

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    Reviewed Dec. 21, 2016

    I have a 2012 Chevy Impala LTZ. My car goes completely dead even though it states that I still have 60 miles left to go, and will not crank back up. I can put gasoline in it and it will crank back up but will go dead again around 60 miles left to go before empty. The dealership has replaced the fuel level sending sensor thing, to no avail. There is no code showing. The technicians are baffled. Anyone out there that have had the same problem with their car?

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    Staff

    Reviewed Oct. 14, 2016

    Bought new Impala LTZ in June 2013. At 60,000 in February 2016, heard loud roaring noise from rear. Take the car in to the dealer and was told that the rear wheel bearings needed replacing. I asked what could cause that at 60,000 miles and was told I must have been running over a lot of pot holes. Excuse me! Nonetheless, I was highly upset at the remark at this point more than anything. I told the serviceman that I would let them know about fixing my car. I was so angry that I went to the Ford dealer next door and purchased a 2015 Ford Taurus. I drove the 2015 Taurus back to the Chevy Dealer and made the salesman who sold me the car and the finance guy that this should have never happened, they are sealed bearings. I turned in my warranty and gap for a refund and I do not want another Chevy after this experience.

    I don't know why these service guys think people don't know anything about cars. I also contacted GM, who contacted the dealership management, who tried to contact me, but a fix was not going to satisfy me and I was disappointed with this car that I liked so well. I got and was consistently getting good reviews on how the car looked. I also experienced steam from the radiator every time it rained or when I went to the car wash. I was told that it was a design issue. Experienced a loud noise when both back windows were down while on the road. It was deafening. I am 6'2, 325 lbs and yes, I had difficulty getting in/out. The 2014 was the best styling Impala LTZ in my book, but too many issues took away the enjoyment. I had 2 Ford Taurus's (13 and 15) and just traded the 13 in for a 16 Ford Fusion. Ford's have a better powertrain anyway. So long Chevy, it was a slice.

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    PricePunctuality & Speed

    Reviewed Oct. 11, 2016

    I have 2013 Chevy Impala and for those who are having issue with the ABS light and the traction control. Or when you're turning left or right you hear a strange noise. It actually could be the harness. That's what the dealership told me. One year my right harness was bad and I had it change. Then the lights came on again and the left harness was bad as well a year later. It wasn't cheap but I had it fixed and I haven't had any issues since. Hope this helps.

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    Reviewed Oct. 9, 2016

    I bought the 2012 Chevy Impala LT at 54,000 miles. At 57,000 I had to have both front wheel barrings and the CV joint replaced. The engine does run fine with the exception that it has a sound that does not appear to be normal, like a lifter is not even. I had the oil changed, tire rotation. I see that most service stations put 32 psi max in the tires. The door indicated 30 psi and that when I changed it made a relative smooth ride. There does appear to have a slight rattle sound in the back end. I thought it might be the exhaust hangers, but a mechanic drove it and he says it's the cups on the top of the rear shocks. I will probably have to replace them both soon.

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    Reviewed Sept. 19, 2016

    Is there a Recall. I just bought this 2013 Chevy Impala at 78,000mi. At 83,000, the ABS and traction lights is blinking and when I turn left I hear noise from wheel. What do I do? Who knows how to fix this?

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    Reviewed Sept. 12, 2016

    First of all do a lot of web research. I bought a 2009 Impala last year for my daughter. I told the dealer it was for a female student and needed to be reliable. They sold us a car with 135,000 on it and said those engines will just keep on going. Yeah, we have "just kept going" back and forth to the dealers shop ever since.

    These cars, especially 2009ish, have major front end problems, MAJOR BRAKE ROTOR problems, and major TRANSMISSION solenoid problems causing the transmission to slam into gear. In one site alone I found almost 600 complaints about the transmission. For the front brakes always causing horrible pulsations, I discovered that Chevy factory rotors are worthless and should NOT be recut or replaced at the dealer. I had to buy aftermarket semi-race rotors and pads, and my brake problems went away. Now I'm at battle over the transmission that acts like it's a clutch car and slams into gear. This is a KNOWN DEFECT that GM won't address! The rotors are a known problem. There are other very dangerous problems KNOWN to GM such as the engine losing power while being driven which has almost caused deaths.

    I don't see much help for anyone except to start class action suits. File complaints with the transportation safety board!! The more the complaints, the more likely to get something done. I can verify my ownership with documentation but do not have it at hand at the time of this writing -- will add it when I can. I bought the car at Hubbard Chevrolet in Canby, Oregon.

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    Customer ServiceStaff

    Reviewed Sept. 8, 2016

    Was driving down the freeway in my Impala SS and all of a sudden there was a loud clicking from my dash. So loud that it scared me and I swerved almost hitting another car. Got home and researched that many people have had this same problem with the Actuator. I called GM corporate and they have no one I can speak to in regards to safety. I told them my problem amongst others having the same issue (also causing accidents because of the sudden loud noise) and they said they couldn't help me out and to take it to a dealer to have them check it out.

    We all know that's how dealerships make their money....on the mechanical back end. I know what the problem is and I just wanted to address my safety concerns. How come this hasn't been recalled.....this is a huge safety issue; not only for those who own an Impala, but for others that could be part of the accident caused by this malfunction while on the road. Why didn't they have a safety team they could transfer me to? Instead they felt annoyed and hung up on me. Thanks GM!

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    Reviewed Sept. 5, 2016

    We bought our 2009 Chevrolet Impala ls 3.5 Ltr. V6 cyl. New at CrossRoads Chevrolet in Vinita Ok. We had a passenger side window which would scrape when rolling down or up. They told us it was we weren't keeping the inside of door cleaned. It was cleaned repeatedly and we were scolded several times. We took it to a different dealership and were told there was a memo from G.M. The windows were faulty and to repair it at no charge but only when a customer complained. We had trouble with air bag on passenger side seat. We were told over and over it was because it was dirty. The transmission first started slipping under 12,000 miles, but it never did it when they would test drive it and they said there was nothing they could do. We had trouble with steering. We first noticed it would pull to right. Took it to service they told us it was suppose to do that to keep from hitting on going traffic.

    Later there was a noise in steering Column. They replaced a part in column. After driving awhile it started again. I took it back to service they replaced part of my column. That didn't work so they replaced my column and had it aligned. We were still having trouble with front end and steering. We complained again they wouldn't help us. We got a call from Chevrolet corp. office and they said they would not go any further with that steering column they done all they're going to do and that car had warranty.

    After going thru several sets of tires and alignments we took it to another certified dealer and he told us that we had a bad rack & pinion and that was why we had so many problems. I feel Chevrolet owes us for all the tires and out of pocket money we spent be for getting this fixed. We still own this car, now it has other issues going on. My rpm will drop suddenly and it will die while driving it. And sometimes after starting it it sounds like it is still turning over to start over and over. We have change the cranking sensor, maf sensor. I don't feel like it is safe to drive not skipping when this will happen. What is going on?

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    Reviewed Sept. 2, 2016

    We purchased a new 2015 Impala. The sound system is impossible. It is supposed to be a touch screen, but the touch screen doesn't work. Dealer called the company and told GM what the trouble was, was told to be sure to move the screen in a black area, dealer sat in the car and showed me how it worked, but guess what? It didn't work. Also the interface and organization is impossible. I've poured through the manual but still it's confusing. When trying to add new stations, an array with 9 stations to add can be moved up, but the array blocks the call letters of the station currently playing. Honestly, it's like whoever designed it was not sober. Awful, awful design.

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    Reviewed Aug. 25, 2016

    When turning to the left, my car has this horrible scrubbing sound and has hesitated when I am changing lanes from the right to the left lane. This hesitation can be problematic if it causes me to be hit in the side because my car won't go. The traction control light will sometimes light up but doesn't stay on. I have looked for recalls in this matter but have found none. However, I have found several identical complaints.

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    Reviewed Aug. 20, 2016

    I received a letter several months ago from GM saying there was a chance my 2011 Chevy Impala had a faulty sensor that could cause my car to lose engine power and traction. They were not going to replace the sensor unless I had a problem. Driving to work at 4 a.m. alarms and warnings started going off telling me I was losing engine power and traction. When I called a Chevy dealer, they told me there were a hundred reasons why that could happen and they will only pay for repairs if the computer in my car recorded the error code for that sensor. The charge for inspecting my car was $100 and I would have to pay that if the right error code wasn't recorded on my computer. Luckily the right error code showed up. This was very scary! Why was no recall issued? Losing power on a freeway could be deadly! Is GM rolling the dice hoping there are no fatalities?

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    PriceStaff

    Reviewed Aug. 6, 2016

    Problems with 2009 Chevy Impala SS. I bought this car used, with 53,000 miles on it in September 2012. I've had to replace the AC Blend Door Actuators on both sides twice (myself) and now the center one needs replaced - can't get to that one since the dash has to come out to get to it and just can't afford the cost of labor to replace a $45 part. The passenger heated seat quit working after owning it about a year, the lights in the vanity mirror on the driver's side quit working about the same time. (Not a fuse problem, nor bulb problem, apparently an electrical issue). Passenger side airbag sensor is out - not sure what caused that but causes the warning light to stay on - has been for about 3 years. Transmission started slipping around 90,000 miles - have it serviced and maintained as it calls for. Now today on my way to work the "StabiliTrak" warning came on.

    The car started shaking almost violently then the warning light came on, along with "reduced power" alert. I pulled to the side of the road and shut the car off. Walked around it, kicked the tires (mostly out of anger and frustration), got back in and the problem was gone. And the only recall on this car is for the ignition/key? If so many complaints about the actuators and the warning lights (which on a freeway is VERY much a hazard to immediately lose power) why are there no recalls on these problems?? I love my car, but it is becoming a drain. It now has 103,000 miles on it, still looks pristine, however I'm losing faith in Chevrolet. Now I know why my Dad was always a Ford man. I've never been a dedicated "fan" to any make - just as long as I can get from point A to point B safely, I don't care what it is, but with the price of this car and all the hype about the "number 1 rated make" has me questioning the validity of their claim.

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    Punctuality & Speed

    Reviewed Aug. 5, 2016

    I knew since before the 06 redesign that I wanted an Impala and I was able to get a 2011 in 2012. I kept up with the scheduled maintenance and had the goal to make it to over 200,000 miles. The transmission was flushed on time by 100,000 miles and it still failed by 136,000 miles. Now that I have the transmission replaced I have been treated to the lights on the instrument cluster being illuminated airbag light, traction control and abs. To make matters worse with the lights on showing these troubles the depreciation is down to $1500 on a car that I still owe $7000 on. It's sad to consider that this car has not reached 150,000 miles and yet I have other branded vehicles that have done it with no trouble.

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    Reviewed Aug. 3, 2016

    2008 Impala hasn't hit 50000 miles yet. General maintenance and upkeep done regularly. Changed 3 of the 5 blend door actuators. Now one is clicking again. Not sure if it's one that's already been replaced or a different one. Also rear locks no longer work at all. They must be done manually. This is the big one: since last year it started, engine power reduced. I was told it was gas cap, so replaced cap. 6 months later engine power reduced appears again!!! Does Chevy not realize how dangerous this can be? Already contacted them. Apparently they don't want to help me. Due to age of car. I say bs!! I can understand if it had umpteen million miles on it, but it doesn't. Should have a recall. From all I read it seems like a common issue and it's dangerous!!! I can't add receipt due to car given to me by my mom who no longer felt comfortable driving.

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    Punctuality & Speed

    Reviewed July 28, 2016

    I bought a 2011 Impala less than 2 months ago. When I got it home I noticed a clunk in the front end. I had it in the shop 4 times. They replaced the wheel bearing and the front struts and the noise was still there. Each mechanic advised me that the noise was not a serious issue and we would have to wait until it got worse to find out what it was. Well a week ago I put my car in reverse and went to go forward and my transmission locked up. Come to find out all the late model Impala's transmissions are going bad right around 100,000 miles. GM refuses to offer anyone any relief or to issue a recall.

    I have owned at least 10 GM vehicles and most of them went over 200,000 miles and still ran when I sold them. 4 GM to know they have this problem and keep those cars on the road without doing something is nothing less than criminal. They need to do something soon if they want any of us to keep buying GM vehicles. But in the meantime don't let any of your friends buy a late model Impala without proof the transmission was recently replaced or rebuilt.

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    Reviewed July 21, 2016

    So, I've perused through this forum and found several people describe the exact same thing I'm now experiencing with my 2013 Impala LT. I've noticed lately that going from reverse to drive, or from park to drive, the first movement forward will occasionally have my traction control light come on. It also happened during a slow speed left turn in a parking lot last night. Feels like the transmission is slipping so I get off the gas and slowly get back into it and we're rolling fine again. I'm about to take a road trip and now I'm a little nervous to take her out on this road trip. I know the power train is still under warranty until next August, but I don't want to end up stranded with my two kids in the Mojave desert. If this is a known issue, why doesn't Chevy recall this and fix it? Is it going to take more deaths before acting on it like it did with the ignition issue? Come on Chevy, you're better than that.

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    Staff

    Reviewed May 22, 2016

    Very sad about my 2012 Impala LTZ Currently 52740 miles. Things that broke before 36k warranty ran out: Sway bar stabilizer link pin broke 3 times - I do not 4x4 my Impala. Driver's window issue, clunking loudly. Before 40k it needed new rack, pump and lines for power steering. Since then it has had both front wheel bearings to "fix" 2 separate stabilitrack issues. Put fix in quotes because after the front driver was replaced it needed a wiring harness as well to completely cure stabilitrack issue. Currently driver's window is clunking again. There is some sort of clunk in the drivetrain and the transmission intermittently slips from a stop. Very sad because I really like the car.

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    Reviewed May 17, 2016

    Traction control light comes on every time I start my car and makes a loud sound like a airplane. When the car accelerates my wheel doesn't spin. The check engine light comes on and off. I think it's some type of electrical issue. GM needs to recall on Chevy Impalas.

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    Staff

    Reviewed May 8, 2016

    The same problem happened on our 2010 Impala. My husband is taking the battery out freight now. We have had so many problems with this car, it is ridiculous. It has less than 50000 miles!! We have had to replace windows 4 times. Twice on the driver's side. There is a loud ticking sound whenever we start the car. Not the first time that has happened either! The dealer want $300+ just to diagnose the problem. This is crazy, THE CAR HAS LESS THAN 50000 MILES. We are senior citizens, and have a strict budget, so what can we do? Actually, GM what are you doing about this problem. It is indeed a safety issue and the manufacturer is responsible. Why has there not been a recall? So much for buying American!

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    Staff

    Reviewed May 2, 2016

    I own a 2012 Impala LS for 2 years now and I've noticed a lot of people are having a stability control issue. I had that problem one time and found out it had to do with the battery on my Impala. The 2012 Impala doesn't come with a battery gauge on the dashboard to notify you when your battery could be losing charge or might even need to be changed. In my own Impala when I started receiving that message I took to the mechanic and found out that the battery had been in the car since it had been built in the factory... I also found out that the battery needs to be strong enough to push every point that's needed to push the engine. A lower battery would still cause the message to appear and the car to shake because it's not strong enough to push the stability control and other things.

    I experienced a lot of different things when my battery was bad that all happened at once since I have changed the battery at 44,000 miles. I haven't had no other problems with my Impala and I'm now at 70,000. She's still going strong... Hopefully this can help out a few people with a few of the issues they’re having with their Impala. I’ve had 3 in my life and they all 3 have been my most dependable. Also do your research on the vehicle before you purchase it like get repair receipts or history reports so you know the car has been taken care of. Most people don't even care about that then purchased a used vehicle that's been dogged out by half the United States… and yes with just that many low miles it can be done... Be smart. Good luck.

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    Customer ServicePriceStaff

    Reviewed March 19, 2016

    Though the representatives at the dealership where I frequent is very affable, the car is nothing but a headache. I purchased a 2014 LTZ Impala in August of 2013 with 3000 miles. Since then, I've gotten about 7 recall notices, I've had standing water and mold in my trunk due to a manufactures defect, I've had to replace both front blinker lights, my sensors for my tire pressure were just calibrated at 37,000 miles because no one at the dealership noticed that they were incorrect even though I took my car there for all services, I need two new tires because my tires were bald at 30,000 miles and I also need new rotors. Now, this is the only car that I've ever had to have all of these items replaced in less than 3 years. Not to mention, this is the most expensive of all of my cars with a price tag of 39,000. My dealership asked me if I had my tires rotated during services. I replied, "Did I? You were the ones that performed my service!"

    It seems odd for a 39,000 care to need new tires at around 30,000 miles. Now, today, a new issue arose, my engine light came on along with the stabilitrak sensor. After looking at this page and many other Impala reviews, I see that this is another Impala issue. I will be very surprised to hear the dealership's reason for the lights, for I called and I was told that there are many reasons for these lights to come on, and I have an appointment in two days. The car shakes when I am idle or driving slowly. It also stutters when I start the car. I am so angry because I actually suggested this car to people. A friend of mine even purchased the same vehicle I have. I regret ever suggesting it. Again, put your money in a good car, and spending 39,000 on a vehicle means that I should not have to spend more money fixing issues that shouldn't have occurred. This is my second and final Chevrolet.

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    Reviewed Feb. 24, 2016

    I bought my 2011 Impala in 2012 and it had only 39,000 miles on it. Right at about 96,000 miles in late 2015, the car started jerking when trying to accelerate after stopping at a stop sign or traffic light. Knowing my warranty was about to expire, I took it to the dealership asking them to check the transmission because it seems like the problem had something to do with that. The car would not duplicate the jerking, so they sent me away telling me they couldn't identify the problem. Basically, that I would have to let the problem get worse in order for them to identify.

    Of course, now, at 105, 000 miles and out of warranty, when I am at complete stop and start to accelerate, the car stalls for about 5 seconds, then just jumps into first gear. Almost like someone has hit me from behind. I took it to a couple of transmission shops who said that it a tranny issue. Trans fluid was dark and had clutch material in it. Now, I will be out of almost 2000.00 to have the tranny rebuilt. I did contact GM corporate and they did absolutely nothing. They referred me back to the dealership I took the car to last November and of course they refused to assist.

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    Reviewed Dec. 21, 2015

    I bought a 2011 Impala with 30,000 miles on it at 80,000. This became a problem. The dealership fixed it at 149,000 same problem, car shut down had to be towed. At 200,000 same problem car shut down had to be towed. At 260,000 same problem. They had a new part for it, my problem is I've paid for this part three times out of my own pocket I'm very upset that the recall finally came about and they will not even reimburse me for one. I am a traveling nurse so that's why my mileage is so high this part seems to go out every 60,000 miles it is not safe and it is a big problem.

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    Staff

    Reviewed Dec. 5, 2015

    My daughter bought a 2001 Chevy impala 6 cylinder few months ago. She was so excited. But yesterday she left work, almost made it home and her car stalled. So she started back up and when she put it in drive nothing happened. What could it be?

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    Reviewed Dec. 4, 2015

    My check engine light is on, I fix the problem but check engine light is still on. My radio come and goes when I turn on the car, I have to give it gas for it to stay on. My not happy with the Impala at all.

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    Reviewed Nov. 15, 2015

    I bought this beautiful vehicle in March with only 14 miles. Approximately 5 months after purchase, I began having trouble with the engine and Stabilitrak system. While traveling on the highway my check engine and traction light illuminated simultaneously. I was also alerted that "engine power was reduced" and my vehicle would not accelerate when pressing the gas pedal. I took my vehicle to the dealership for repairs and was informed that one of my fuel pumps had stopped working and the problem was corrected.

    In September while traveling on the highway my check engine and traction light again illuminated simultaneously. I was alerted that "engine power was reduced" and my vehicle would not accelerate when pressing the gas pedal. I took my vehicle back and wiring in the fuel pump area was repaired. In October the same issue! Fuel pump was replaced AGAIN. GM refused to buy back stating this isn't causing safety issues despite being in a compromising position 3 times with an infant in the car. They offered an accessory certificate. I declined. They offered another impala.. declined. Research shows this to be an ongoing issue. This has been a nightmare.

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    Reviewed Nov. 13, 2015

    About 2-3 months ago my 2013 Impala LTZ felt like my left front tire was slipping, like on sand or ice, when I would turn left out of a parking spot and the traction control light would blink a few times and quit once I straighten out. It only happens on left turns after being parked for a few hours. I took it to a repair shop and it never gave a code and I was unable to make it happen for the repairman. I am worried that it will damage my tire plus it keeps getting worse each time it happens. It feels like the left tire is locked up when I make a left turn. I agree with the many others that this needs to have a recall on it.

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    Reviewed Nov. 4, 2015

    2014 Impala transmission issues. Pulled out on the highway where everyone is driving 55+ mph and luckily pulled into the turning lane first. Car acted like it went into neutral and wouldn't go anywhere for a couple second. Luckily I did turn into the turning lane or I would have gotten hit!

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    Customer ServicePricePunctuality & Speed

    Reviewed Oct. 20, 2015

    I have a 2003 Chevy, Impala and I have problems with it. The ABS light is on, the Traction light is on and it's revving around 2,500 to 3,000 RPMs. So I took it in to garage and they ran codes and replaced two sensors. OK, I brought it home and next few days engine light comes on. Take it again. This time they keep it 4 days and said they replaced a bad sensor they put on... So I leave and now we are up to $600... Well here we go again. Engine light again, and surging so I take it back and they keep it and call me up and I go get it. $100 later and they gutted out the catalytic converter!! So I didn't know any better and I leave and now I have high revving, fumes and engine light is on. Took it back and I told them I want the converter back on. I am getting sick with the fumes.

    They said "OK" and get out a paper and I said "What is this going to cost me?" And he said... "I don't know yet until we get back there!" Well I didn't take it back... This is my only way to work and I am scared to death to drive it very far and to top it off it now stalls out whenever!! I don't have the money for all this! I am a young widow... I will NEVER buy Chevy again and for me to say that takes a lot. It's almost all I have had!

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    Reviewed Oct. 13, 2015

    I just traded my 2010 Impala off for this 2014 model. Wow what a mistake. Obviously these new ones have hundreds of written reviews about the StabiliTrak systems having issues. Gee mine started it today and Chevy acts like they are surprised and never heard of this issue! Right if you simply go and read the reviews they can plainly see many others are having the same issue. Why in hell have they not done a recall on them. Oh because they are hiding the truth that they knew and know it's going on. Do your jobs and send out the recall before you lose many customers that love the Impala. This is my third and final one if this continues. I'M NOT HAPPY! Now you want to play the warranty bull crap on a 42,000 car. Seriously wow.

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    Reviewed Oct. 10, 2015

    I found out after taking my 11 Chevy Impala to a independent shop that the engine wiring harness is faulty which is causing the Stabilitrak and the engine power down to go off. It's also the cause of the car to sputter and shake. I have went on many forums and complaint websites and found the same problem across the country which is why I paid for all the testing. Everyone needs to contact the NHTSA so we can get this made to a recall. I myself like all of you have fought GM on this with no help on their end. I hope this helps!

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    Customer Service

    Reviewed Sept. 8, 2015

    I bought a 2013 Impala 6 months ago and last night my abs light, my traction control, and my service stabilitrak came on. Can't seem to get an answer as far as what's wrong with this car. I was to when I bought it. It had a warranty then come to find out it didn't!!! What's wrong with my car?

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    Reviewed Aug. 29, 2015

    I have had once the same issue as many with the abs light and traction control. I have read many forums on this matter and one person had a fix that made more sense than a lot of repairs people had done and in turn had the problem reoccurring down the road. But here's what he said... His mechanic found a vacuum leak on the hose from the pcv valve to the throttle body, probably a crack in the hose or just loose where it plugs on. I know if a pcv hose is unplugged on any newer car, the car will quit running. So that would explain the fluctuations in the power. In turn will make the computer throw weird codes due to faulty data it's receiving.

    So inspect or have inspected your vacuum lines especially the pcv vacuum line hose before dumping a whole lot of money into your car and run the chance of it not truly fixing the problem. It could turn out to be a $3 piece of hose. For vehicles with a recurring light on when raining or snow, the wire harness that plugs onto the speed sensor try unlocking the clip and wrapping the exposed wire with electrical tape. If that and the vacuum hose don't get it have the front hub bearings inspected.

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    Reviewed Aug. 20, 2015

    CHEVY IMPALA 2012 - problem needs to be recalled! Service traction control, service brake assist, & abs light all pop on & stay on. Car stalls when making a left turn. Have been just short of having a few car accidents due to this. Chevy dealer says nothing is wrong! Many with same complaint!

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    Reviewed Aug. 14, 2015

    I bought a 2010 Impala at 41,000 miles in pristine condition in 2012. By the time it hit 70,000 miles it began jerking at low speeds while accelerating. I took it to the dealership and was told that the fuel injection system was clogged. They made the necessary repairs and the car was fine. By 78,000 miles the jerking starts again but more pronounced. This resulted in me having to replace the transmission. Now I'm at just over 100,000 miles and once again the jerking has started. I took it to the dealer and was told that I needed a fuel pump, tune up, upper intake gasket, to replace battery cables, and to clean the fuel injection. $2600 worth of parts and labor and guess what my car STILL jerks and my engine light is on. This is the worst car I've ever owned!!! I will never purchase another Chevy again.

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    Reviewed Aug. 12, 2015

    I have a 2014 Chevy Impala. I first got this car September 2013, and I already took the car 5 times for the check engine light to the dealer. I also had a new gasket converter put in about 2 months ago and repeatable problems with air jump valve. I'm currently waiting on GM to look over my case.

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    Reviewed Aug. 10, 2015

    I own a 02 Chevy impala bought at a Chevy dealership w/ 20,000 miles on it. I have nothing but problems with this car. First the Cadillac converter went out, the something to do with the starting column, my transmission. Light switch caught on fire. No headlight, driving on interstate at night, had drive in the medium. Wait for sun to come up, replaced, now the bright lights went out already. And the great lock out security system thinks I'm stealing my car with own key. Wait 20-30 min and starts. That's scary because I have a 3-year old and 8-year old.

    This happens in extreme heat and very cold temps and now my window regulators went out. Can't find the right parts due to the factory using two different parts to make one. Let's not forget about the recall for ignition...very disappointed in this car. GM needs to step up. If anyone else has these problems, please contact your State Attorney General. So now I'm stuck with a car that starts when it wants and plastic over the windows.

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    Matt increased rating by 1 star.
    After a positive interaction with Chevy Impala, Matt increased their star rating on Oct. 20, 2015.

    Updated review: Oct. 20, 2015

    I have had problems with my 2013 Impala with the traction control light and the car almost stopping turning left. I have taken it to the dealership 9 times.

    Today they finally fixed it. They replaced the wiring harness from the ABS/traction control module to both front ABS sensors left and right side. The problem is now gone. Just wanted to let people know.

    Original Review: Aug. 6, 2015

    I have a 2013 Impala, the traction control light comes on at slow speeds. I have had it at the dealership 6 times. They can get it to do it but it doesn't set codes so they don't know how to fix it. So I'm taking it that GM doesn't have a fix for this? It looks like there are a lot of complaints about this. So unhappy...

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    Customer Service

    Reviewed July 29, 2015

    I have issues concerning my Chevy Impala 2001 LS. One of the issues that I'm having is that several things are wrong with my car and they all are under recall but for some reason my VIN number doesn't fall in a recall call. I have seat belt issues. I put in a new transmission. Within three years the transmission is trip is slipping. I have leak issues in my overflow. I have electrical issue OnStar issue. Fuel system issue. I have the key ignition issue.

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    Punctuality & Speed

    Reviewed July 26, 2015

    I was driving home from work on 7/26/2015. I was driving, first the check engine light came on, then the service traction control was turned off. Then my car hesitated to pick up after accelerating. I was getting on the freeway when my car said starter disabled service throttle. I pushed the pedal, the car wouldn't go. I was able to roll over to the shoulder of the freeway. I tried starting my car, it didn't do anything. I still had power to my radio and lights, it just wouldn't start. I sat and waited for a couple minutes then I tried to start it again. The car finally started. I then zoomed home just in case it wanted to go out again. I just hit 111,000 today on the car, I didn't start having problems until 100,000. I use to love Chevy products, now I'm quickly changing my mind!!!

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    CoveragePrice

    Reviewed July 25, 2015

    3 of 4 electronic door locks had to replaced within two years of purchase (new). Despite the extended electronic warranty, it still cost me $100 per lock as part of the deductible. Also, a switch went out 2 years after purchase which prevented me from shifting vehicle out of park. That also cost me $100 because it was partially covered under the extended electronics warranty. Now, it has to be replaced again. I fear the cost. It is time to dump this vehicle.

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    Reviewed July 25, 2015

    I bought my 2014 Impala in Jan 2014 and about two months ago the stabilitrak and ABS light came on. The message board is telling me to get this service. Reading these I realize this seems to be an ongoing issue with a bunch of Impalas but Chevy is refusing to admit there is an issue. I have taken my car in three times and they keep saying they do not see an issue with my car. When driving it does this jerking thing like the engine wants to stop. I am in process of taking my car to an outside mechanic to see if they can diagnose the problem. I starting think it maybe time to go above Chevy head. Depending on what this other mechanic say, I may consider contacting an attorney if Chevy will not fix this issue.

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    Verified purchase

    Reviewed July 21, 2015

    Electrical problems 2014 Chevy Impala LT Z. First problem driving car - car started shuttering, lost all lights on touch screen, no connection to Bluetooth, brakes hard To push in and not stopping car. Took it to a dealer. They reported "could not find a problem." Got the car back and found out that the remote start will not work. Had to take car back to the dealer seven. 2015 took the car back to Taylor Chevrolet. Again problem will only start the vehicle sometimes and one time after getting the vehicle started no night's or digital readout on anything in the car, could not get the car to move our parks and hit Running. Pushed start button to shut the engine off several times before the car would return to normal. Also remote start only works every once in a while. Taylor Chevrolet says because it not putting out no codes. They don't know what to do - car Vin number **. This is a certified GM car with 20,000 miles.

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    Reviewed July 20, 2015

    I own a 2009 Chevy Impala. This first problem I experienced with this car is the intermittent Traction Control System Fail. On a highway trip the traction control system malfunctioned causing my car to automatically initiate an engine power reduction function. This auto function powered down my car and I had to coast to the side of the highway. I had to let the car sit for awhile before I was able to power it in and continue to make the drive home. The next problem I ran into was a clicking noise coming from the Blend Door Actuator located behind my glove box. A cheap part and something anyone can fix but it's still a way too common malfunction in Chevy Impalas. The latest issue I have ran into was with the Automatic Transmission. I did my own studies and found that these transmissions can be at risk to overheating which of course any transmission would be. My advice, check your ATF once month to ensure its not low and that it appears clean.

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    Verified purchase

    Reviewed July 19, 2015

    Had the car (2014 Impala 2LT 3.6 V6) lose power and shut down in the middle of a U-turn and almost got blasted by a car!! Got towed to the dealership and they had to replace something with the throttle body and that was at 19k miles. My Impala was just at the service department for a week because they had to drop the transmission and replace a clutch piston inside the transmission and that's at 24,000 miles. I now also have 5 recalls that have been done since the original purchase!! Wooh! Thinking about traded it in??

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    Customer ServicePrice

    Reviewed July 9, 2015

    I was driving down the highway and felt like my car went into neutral. This is a 2011 Impala with 98,550 kilometers on it with a warranty of 160,000 kms or 5 years. Thankfully, I was able to change lanes and pull into a side street. The vehicle wouldn't go forward or backward. I called GM and they're telling me that my warranty ran out on June 29th, 9 days ago. They won't tell me if they will help me with the repairs. Take it to the GM dealer and when they figure out what is wrong with it, then they will decide what they will do to help me with this cost. They want $350 to check it out but another place is only charging me $75. I also had to replace the gas pedal last year at $317.00. There is definitely something seriously wrong with the Impalas.

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    Reviewed July 8, 2015

    I recently purchased a 2010 Impala. The day I test drive the vehicle 4 blocks, nothing happened. The day I took the vehicle off the lot and drove it from lake maniwa to omaha, it started to jerk as if someone hit me from the rear end. As I googled to check the possible issue, all I got was many forums of this same complaint. Please help me.

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    Reviewed June 29, 2015

    Purchased a pre-certified 172 point inspected 2014 Chevy Impala Limited LTZ with 19,500 miles on 6/13/2015. By 6/19/2015 there were noises in the front end. The noise seemed to be only when turning left from 0 to 20 mph. During the week the noise did not occur. By 6/26/2015 the noise seemed to occur when proceeding forward, reversing, and turning left. Had contacted the dealership now three times where we originally purchased the car. Since we purchased out of state they suggested to take it to a dealership closer to our home.

    By 6/29/2015 with 21,043 miles the Traction control light, ABS light, Service Brake Assist, Service Traction Control, and Service Stabilitrak lights all came on. 6/30/2015 the car is scheduled to be serviced and hopefully free of charge (with a bumper to bumper warranty up to 93,000). One would assume that it is a pre-certified 172 point inspected car that you would not need to worry about it breaking down within the first two weeks.

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    Reviewed June 24, 2015

    I bought a 2010 Chevy Impala but like 3 months later I just started hearing clicking coming from behind my dash board and it does it all the time out of nowhere. Chevy Impala has too many defaults and I'm not happy with it now. Every Impala I see 2007 and up makes the same noise. It's ridiculous.

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    Reviewed June 18, 2015

    I purchased a 2011 Jan 2015. It had a little over 50,000 miles on it. My damn car will not start now. Every light is on but my car will not start. Window work, radio works, headlights work. I replace the battery to see if that would help but nothing. I pay a damn car now each month and my car doesn't start. I say everyone who wrote a review on here and who cars doesn't start, we need to do a class action law suit. Chevy should do something about these issues if there are so many people having the same issues.

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    Reviewed June 14, 2015

    I bought a 2008 Chevrolet Impala SS used. Immediately I figured out why it was on the lot. This car uses 2 quarts of oil between oil changes. I am constantly worried about the oil, checking and dumping more in it, which gets costly after some time. I figure why should I even have the oil changed when I am topping it off every 1-2 thousand miles. I don't see any oil on any surface that I park on, so I know it isn't leaking. I see this problem all over the internet and can't figure out why General Motors doesn't address this issue and do a recall for this problem.

    I feel like it is very unfair to us as consumers who sometimes live paycheck to paycheck trying to make ends meet, to have to deal with a problem that GM should have already addressed. I know they have a lot more money than I do. This car has also been stuck in part due to a cable that broke which my husband and I fixed on our own off of a video we found on youtube made by an ordinary consumer like ourselves. We were ever grateful due to the fact the dealership wanted over $500 to fix it. It costs us less than $100 for the part. There is also an issue with the door locks.

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    Reviewed June 7, 2015

    2000 Impala LS 3.8L - How many complaints does it take to get a recall? Car randomly will decide not to start. Cranks but will not start. If I wait anywhere from 30mins to a couple of hours it will decide to start. Mech can't figure it out. Replaced some sensors, fuel pump, battery. I have seen many complaints on this issue. CAN'T ANYONE FIGURE IT OUT??

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    Reviewed June 4, 2015

    I have a 2014 Impala. I have had it stop in the middle of driving at 55 mph and at 25 mph, I do not feel safe! Have taken it to the service department three times in the 15 months I have had it. They find nothing wrong! So now they say I can not have even my house key on my ring so I pay for a new car and have to constantly carry two sets of keys?! Very dissatisfied, will not lease another GM.

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    Coverage

    Reviewed June 1, 2015

    Purchased my 2009 Impala on April 12 2014 at Lakeside Auto in Erie PA with 77,000 miles. After about 6,000 miles I noticed the service traction control light had began to come on frequently - most of the time it was dry out. It progressively became worst then out of the blue on the interstate 79 and the check engine light came. And along with service traction control and engine running at reduced power, and then throttle bottle-engine shutting. This happened at about 10 times since I have had the car. Took it to dealership and the mechanic said it was APP sensor which is the gas pedal which of course wasn't covered under my warranty.

    Finally I buy the part and take it to the mechanic, have him replace it in February then the car starts misfiring. Take it the Chevy dealer, he say it needs tune up with new wires and spark plugs plus new rear rotors brakes and a alignment. Grand total $820.21, that was in April this year. Now fast forward a month later at 107,000 miles, they say I need a new transmission. It's very frustrating to work hard and and still no positive progression investing into a so called "American Car". I wouldn't take another American made car if it was given to me free of charge. GMC did finally issue a recall on APP sensor last month though. But I think it was that Service traction control issue that ultimately caused my transmission problems. GMC really needs to put their customers first and get this fixed before someone loses their life because of their negligence in their products.

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    Reviewed May 31, 2015

    Less than two weeks ago my '11 Chevy impala's stabilitrak control and engine light came on but went off when I removed the key from ignition agreed about five mins. Well yesterday, I had my grandson in the car when all of a sudden my car wouldn't go into drive or neutral and the car was making a loud, vibrating/shaking noise! As my grandson got scared he was crying, we were sitting in the middle of the parking lot at a store waiting for a tow truck. I haven't even made my 3rd car payment on this car. I see there are numerous complaints regarding this problem. I do have gap insurance, so I'm praying whatever problem it is, that it gets resolved. I will post soon to let consumers know what the end results are. One thing is for sure, to be under 60,000 miles and the car to be in mint condition, this certainly was a frightening experience. What would have happened if was on the freeway or in heavy traffic? God definitely had his full armor on.

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    Reviewed May 15, 2015

    I have a 2003 Chevy Impala that I wish I never would have gotten and I'm still paying a note on it. GMC is a rip off like everyone is saying. I was getting ready to leave work, soon as I cranked the car it caught fire. I had to have the whole car rewired ($500). Now the freaking service engine soon light is on and the traction control system kick in when I make a right. I can't wait to get rid of this darn car. I'll catch the bus before I buy another GM anything they are really screwing up.

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    Staff

    Reviewed May 12, 2015

    I have a 2010 Chevy Impala 2 yrs ago. I was traveling down the interstate when my traction control sensor started malfunctioning and my car powered down. Well died. I had no power or power steering at all. Very scary.. I took it to a mechanic. He couldn't find anything wrong and reset the light. I in turned bought new tires wondering if that could be the fix. A few months later while traveling through Texas it did it to me again. Reducing engine speed it said and once again in the middle of the night while traveling with my children there I sat. It wouldn't even turn over. It was completely dead. After turning the car off for about 20 minutes I tried starting it again and low and behold it started and we continued on our journey.

    Since then I have had issues with my traction controls sensors going off quite frequently and now my ABS light as well. They can't find an actual issue but resetting them doesn't seem to work and they keep coming on. And this year my air has quit working on the passenger side but not the driver's in which we have replaced the actuator but that didn't seem to help either. So I can honestly say with the car only being 5 years old and I have been having these issues for the last 2 yrs with sensors going off and hot air blowing I am extremely unsatisfied. Not only has it been an extreme inconvenience but has been dangerous a couple of times as well... I look forward to trading it off and will not buy another. Thanks.

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    Reviewed May 9, 2015

    I had my 2004 Chevy Impala for almost two years. It has 110,000 miles on it. The issues started just a few days ago. When I put the car in reverse or drive, it won't move. I literally have my son push the car (either from the front or back) to get it to move.

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    Reviewed April 23, 2015

    I have a 2009 Chevy Impala. April 10th, I made sure I locked my car doors to hear the "horn" that lets you know the doors are locked. I should feel secure right? Wrong! My wallet, with all of my personal information was taken out of my car that night, because the driver side door, which I found out the next day, does not lock completely down, was still open. With no forced entry! I had $150 in cash, my daughter and I's SS card was taken, my conceal and carry permit, license, military I.D., and credit cards were all stolen! I had to make a police statement and have them come out for finger printing.

    I had to reorder EVERYTHING. Not to mention explain to my command why I cannot get on base or to work on time! I had no access to funds for about 3 days, because I had no personal identification. Hearing the horn going off is supposed to give us the security of knowing that our personal belongings are safe and secure. But due to these unfortunate happenings, I am ready to get rid of this vehicle. It is one thing after the next, and this was the last one for me. Its time to trade it in!

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    Staff

    Reviewed April 20, 2015

    I drove to a drive thru for drinks. Was waiting between pay and pickup window. After the car in front of me proceeded forward I let my foot off the gas nothing happened. Gave it gas nothing. Some people helped me get it out of the way. Had it towed home. Got numerous opinions and ended up getting the transmission rebuilt. There were no warnings.

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    CoveragePrice

    Reviewed April 6, 2015

    I have a 2011 Impala LTZ with the larger engine, a 3.9 liter V6. Have had no problems. Left Michigan for Texas. No problems. Went to a dealership in Round Rock Tx. for oil change. I was told I had an intake manifold leak at 56,000 miles. Googled problems for that engine, found none. I was told it was covered under my extended warranty. It cost me $45 for oil change and lube. Car was kept for 2 weeks, 10 business days. I was given a loaner car at no charge which was fine.

    The workmanship was not the best. Some metal engine covers are bent out of shape which leads me to believe that someone did not know what they were doing or they used the wrong procedure. I am suspicious of the work done. I had a 2003 Buick Lasalle with a 3.9 liter V6. I had no problems at all after 145,800 miles when the vehicle was sold. I can't explain it but I do not feel comfortable with this vehicle after the repairs. I am afraid I will have problems after the extended warranty expires. My suspicion is there were no problems with that engine, why was mine the only one reported. Was the problem correctly diagnosed and the correct repair done.

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    Profile pic of the author.

    Reviewed March 30, 2015

    I bought my 2011 Impala a month ago and everything seems to be running fine. I've looked over the reviews and it seems that there are a lot of unhappy customers out there but only found 2 with a 2011. It seems every other year is high maintenance but like I said my 2011 is awesome and I love it. We will see how long that last?

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    Reviewed March 23, 2015

    I had this same problem two years ago except in was knocking in the dashboard on the driver and passenger side. The is a knocking noise has returned in the dashboard on the passenger side. It last for 3 minutes. It starts when I unlock the car with the remote or when I turn the car on. The noise is very annoying. I have spoken to others and they have had the same problem.

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    Reviewed March 21, 2015

    2007 Chevy Impala LS 3.5 flex fuel. 90,000 I had to replace the engine. Now the catalyst converter is going, oil sending unit needs to be replace again, oil pressure sensor keeps going off just like the last motor and this motor had less mileage. The AC pump leaks that's $450 just for the pump. I will never buy another Impala again. Went through 3 starters, it got stuck in park, wouldn't shift, had to get it towed. Stay as far away from Impalas as you can.

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    Punctuality & Speed

    Reviewed March 19, 2015

    2009 Chevy Impala - 2 months ago, I was driving on the interstate, all of a sudden my traction control light comes on and right after, my engine reducing power light came on, car starting shaking.... A couple of seconds later, my car shuts down completely! On the INTERSTATE, speed limit 70, I'm in the middle lane. THANK GOD I made it to the side of the road because let me tell you, a semi was behind me and I know they can't stop as quick as cars can...This car almost caused me a serious wreck, if not fatal. Yesterday, I have my 10-month-old granddaughter in the car with me on a 2-lane highway... Speed limit 60 and the same thing happened! I am so angry that this is a KNOWN PROBLEM with GMC and they have done NOTHING about it!

    I called the dealership and of course, it's 100.00 to hook it up to the sensor reading thing they use... Ended up going to Auto Zone because it's a free reading.... It ended up being the accelerator pedal position sensor. YouTube it to see how you put this part on, and had a friend replace it for me. Car is ok for now.... Just a day later.... But I am so not kidding. If this doesn't work and I have my granddaughter or any loved ones in my car and it shuts off and causes one of to get killed or kill someone else or injure an innocent person, because it looks like this will be the cost of GMC to fix anything, I'm suing. I have drove a Chevy for 30 years and I'm now doubting why. This is wrong, it's scary and they need to stand by their product and ensure the safety of other people instead of raking in millions just to sell a piece of crap car.

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    Reviewed March 8, 2015

    My traction control service light, engine light, service throttle cable warning came on. Engine shut down and rough idle. I was on my way home on the ice covered roads with no place to pull over. Vehicles was sliding up to me trying not to hit me. It shut down then started and ran fine for a minute and started again. I've had several minor things go wrong since I had the car. This is dangerous and needs to be fixed.

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    Price

    Reviewed Feb. 8, 2015

    Since I’ve had my 2010 Impala LT, it has for the most part been a very good vehicle. The problems have come always in the winter time. My computer seems to malfunction, my check engine light comes and goes off, so goes my airbag light. I was in a car accident a year ago where I hit a deer and the deer smashed my windshield and caused thousands of dollars worth of cosmetic damage. In this accident none of my airbags deployed. I had my son in the car with me who at the time was only a few months old.

    Throughout the 4 years of me having this vehicle I've had to deal with the car cutting off with the message "Engine power reduced" and it's happened twice on the highway where I'm traveling at a high rate of speed just of the vehicle to shut down (so to speak). It's hard to turn the steering wheel making this a hazard to drive. I've had to replace the pedal sensor throttle - might I add was told to me after being fixed that this is a "common problem with this vehicle". Not to mention the unknown reason why my rear reverse light stopped working and has nothing to do with the bulb.

    I just don't think it’s fair that this car has all these technical problems and nothing can really be done. Especially when you’re paired with a high interest rate. My credit is one thing, but having to pay high interest for a car that isn't worth the investment (2x over) as well as forking over hundreds of dollars into this car for maintenance.

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    Reviewed Jan. 28, 2015

    I purchased this Chevy Impala in 2013 - it's a Chevy Impala 2010. I have had major problems from day one. The main problem is the speedometer jumps, then says I reach a speed and shuts off. Lose power, everything. This has happened twice on major highways with my two children in the car. I've had it to a Chevy garage, recalls were fixed. I have had it to two different mechanics who have replaced sensors, costing me $2000 in the last 6 months. The car is still not fixed. I still owe $6000 on a car that is completely unsafe for me or my children to be in and Chevy won't do anything 'til one of us dies.

    I am beyond upset that I pay so much for a car that is unsafe and no matter how much money I put in it, it's not fixed. Every time I slow down at a stop sign or red light, I get all kinds of crazy messages and says engine power reduced and my car shuts off. This is very dangerous. I have had Chevy all my life and will never buy again. This car is a lemon - Chevy needs to do something before someone in my family gets hurt!!!

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    Reviewed Jan. 22, 2015

    Never know when it will start, lockout system should have been recalled and be fixed, security light comes on and the car thinks I'm stealing it. I have to wait 15-20 minutes then try again, then it starts. Just never know when it will do that. I have a 2 yr old and 8 yr old have been stuck in the cold because car don't want to start. This car has so many problems they should recall them all and replace all the money people have spent. I will never waste my hard earned money on one again.

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    Reviewed Jan. 16, 2015

    I have a 2010 Chevrolet Impala with 63,000 miles and was in mint condition, I thought. One day I was driving and all of the sudden the car wouldn't go forwards or backwards. I was wondering why a new transmission comes with a 100,000 mile warranty or 3 years. I don't understand if I get a new transmission and it's over 3 years and under a 100,000 miles. The warranty is no good. I am still paying for this 2010 with 2 years left. Seems like if under 100,000 miles it would be covered especially if it's like 40,000 miles less.

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    PricePunctuality & Speed

    Reviewed Jan. 10, 2015

    My Chevy impala 2004 gave me problems since 2012 and the guy at the mechanics said it was electrical problems. Was charging me over 350 dollars, the module was change and the problem still is the same in 2014. And then he change crank sensor and the car still had the same problem and then he said it was key ignition, says it cost me 350 dollars he had to change the codes. That’s when I stop taking the car to the shop because it should of been fix from that time and this car is still in the same condition with problems. We change spark plug wires and three coils high-performing fuel, change the radio and the car still shuts off on me. This car is finance. I call the dealer to change the car, he said I had to wait till title. I think this is not my problem, they gave me a lemon car, change battery on beeper too. For the mean time car is sitting and I stop making payments that were high for the year of car that I purchased, first time financing and they burn me from the beginning when I have a daughter to take to school. And this is the reason what I had to do and I have to go to work, lost time also..... For people that has Chevy impala 2000 till 2004, serious electrical problems....

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    Customer ServicePunctuality & SpeedReliability

    Reviewed Dec. 27, 2014

    2014 2LTZ Impala - Purchased my car April 30, 2014. The tire key was not in the car anywhere. The dealer gave me a new set of locks & keys. Check engine light came on & reduced engine power message & track stability message received. November, less than 13k miles. I was told it was a defective fuel pump & a recall part. Now less than month later I noticed on December 23rd, my rear passenger side tire has a shredded rubber on the exterior wall. My car is garage kept & now I only drive it to the store, kids school & church all of which is less than 10 mins from my house. I occasionally go shopping at the local marketplace which is where I saw the shredded rubber. So I now have to call & find out if there's a recall on the tires. I loved the Impala. I had a 2003 & didn't have any problems so I bought another one. It was the best car I had ever owned. But now this new one is just a headache. So disappointed!

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    Customer Service

    Reviewed Dec. 17, 2014

    I have bought impala 2012. It was running 12,000 km. After one month I faced full problems with it. When I want to start it, it does not start, even petrol indicator does not move. I hear a voice from the machine as it is of control. The problem we have no good maintenance shops here in Iraq and I do not know anyone solve it by emails.

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    Reviewed Dec. 1, 2014

    I have owned a 2011 Chevrolet Impala for two years. In the last year I have replaced 5 steering pumps alone and can’t even keep count on the lines that have been patched or replaced. My car makes a whining sound so loud when started in the morning it actually hurts the ears when the hood is lifted and you listen. After a half hour it goes away but still is annoyingly loud when driven. There’s a handful more things wrong with it but I’ll leave it that. I’ll never ever buy an impala again. I first of all over paid on it and then to put icing on the cake it’s a lemon. Thanks GM for giving me a worst experience in purchasing a vehicle from you. Lesson learned never buy from you guys again.

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    Reviewed Nov. 17, 2014

    2008 chevy impala - Loss of power light comes on, shut car down no matter what speed you are going. Second time this has happen. GM is aware of this because it has happen to a lot of Impala owners. $500 every time I take it to dealer to be fixed. I will not be buying GM again.

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    Reviewed Nov. 9, 2014

    Replaced front rotors for the fourth time in 39 months. Ridiculous. Been GM all my life but no more. Scary driving on the highway.

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    Customer Service

    Reviewed Nov. 7, 2014

    Bought a 2005 Chevy impala back in 2011 for a little over 6,000 dollars. Dealership wouldn't go below 5,300 dollars on it and for as many problems and as much body damage as that car had, it should have only been worth maybe 2,000 or 3,000 dollars but this was the biggest mistake ever bc it had 160,000 miles on it. Most problematic car I could ever remember bc it kept breaking down on me after 4 months of owning it and we called the dealership where I bought the car from to have them fix what was going on with it and they refused and only come to find out after doing some research that, "oh this car has had a lot of recalls on it for the power steering system and the a/c control module and engine and electrical and brakes," which If I would have known that earlier I wouldn't have ever bought the car bc when we were first looking at the impala and noticed it had some things wrong with it, we pointed it out to the dealer and they didn't bother with it or anything.

    So kept fixing the car even though it's almost killed me a couple times when the power steering system went out but luckily I was able to get home in one piece - thankfully and just kept having to replace the power steering system and the brakes and a/c module multiple times and it just got to being too much $$$. But earlier this year is when I was able to get rid of the car for good bc after owning it for 3 years the engine quit on me at 187,220 miles and I can say right now that I'm never ever owning another GM made vehicle ever again.

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    Verified purchase

    Reviewed Oct. 21, 2014

    I just bought a 2013 Chevy Impala and I've already went through 9 tires in the past 4 months, brand new tires and I don't understand why I am burning through so many tires. I have been stuck on the side of the road too many times. Can someone tell me why and burn through gas. This runs like a truck.

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    Reviewed Oct. 21, 2014

    I've purchase two 2005 Impalas with the same problem. The transmission jerking hard after the motor heats up. I've taken this car to the Dealer and they stated they could not find the problem, so I said replace the transmission and after one month the hard shifting started again. Now I'm learning after replacing the transmission on the second car, it's the Transmission Solenoid. This complaint has landed all over the internet, but GMC has not step up recall the 2005 Chevrolet Impala. Two cars with the same problem, this is not right.

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    Reviewed Oct. 11, 2014

    I will never buy another GM product again or let my friends buy one. I have a 2011 impala and it is the biggest piece of junk I have ever owned.

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    Reviewed Sept. 6, 2014

    Bought a used 2000 Chevy Impala. I wish I had done my research as I am now experiencing the dreaded ignition/passlock problem. So far, GM's suggested solution is to remove the key FOB and any other keys from the main car key. This is laughable!

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    Reviewed Aug. 28, 2014

    1st transmission started to slip. 2nd all warning lights came on. 3rd traction light came on. Car made awful noise then died. 4th as I was driving car dies. 5th when idling car shakes and dies. Have spent $$$$ trying to repair and figure out what's wrong with it. Now it sits in my garage waiting for the recall.

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    Reviewed Aug. 22, 2014

    2008 Impala 50th Anniversary. A/C works with only interior air recycle switch on. A/C light not on. Worked like this since new. Never got it checked out. Other Chevy models I've had have not done this.

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    Reviewed Aug. 8, 2014

    I have had my 2003 Impala for about 3 years. We replaced the starter and the battery. It still decides not to start for me. Just today 8/8, it would not start to get me to work; at noon, it would not start to take me to lunch. Don't know if it will start to take me home. Everything else works. When you turn the key - no clicking - no noise at all. Wait 10 minutes, last week it took 26 minutes (I time it since I get to just sit there and wait). Really bad to get gas and not be able to pull away from the pumps. Would a Chevy dealership know how to fix the problem? Are they doing a recall on the security system? At this time, I don't want a security system, it would be great if someone just took it. Insurance claim and I could get a Ford.

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    Customer ServicePriceStaff

    Reviewed July 23, 2014

    2012 Chevy impala LT with 89023 miles. Vehicle had been making a moaning type noise. Traction control light flashed two weeks after purchase at about 18000 bucks to find out gas cap was messed up. Replaced cap. Then it goes to the filler neck. Being made of plastic it had been stripped along with the cap. So now it has been a little of a year of being the owner The engine is locked up. Oil change kept current, exactly 18 oil change to be exact.

    Vehicle broke down going down interstate 40 at about 75 mph and I feel a slight shake across my front end. It happened twice. Tried to accelerate. That's when every light on the dash came on service, StabiliTrak traction control, etc. So I drop it off to have it checked for PCM recall and I get a call saying I need a hundred forty to hundred and fifty dollar battery. I said ok.

    So today I get a call being told that my crank shaft is locked up. So the service writer go on to tell me that my oil level is good, my oil was clean. Then she tells me the good thing is that I have power train warranty. They would take two weeks. Now my problem is what in god's green earth would cause an engine that is two years old to lock up like that.

    Personally I enjoy life and a gm is not about to kill me or anyone else in my family. I think it time to get an endangerment lawsuit on gm. They are making money hand over fist and it is at the cost of the consumer. Honestly they don't care who they put at risk as long as it's not them. Then most (gm) dealership have the nerve to try and charge $75 an hour or better for problem that is outrageous. Again I ask how what. From this day forth never do I recommend or will I purchase nor accept as a gift any gm product that are post 2003.

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    Customer ServiceStaff

    Reviewed July 14, 2014

    I have 2014 Chevy impala I bought 4 months ago. My check engine light came on about a month ago. I took it back to south point. They said it's nothing wrong then my bumper fell off then mirror now is jerking. I ask them would they give me another car in sale. Manager got mad, said, "We do not give out cars..." So I told them I have a recording on my phone of one of their workers saying they sell lemons.. I am very upset. I have to pay 500 month on a piece of junk ...I just want my money. I never had this many problems with my 98 mustang.

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    Reliability

    Reviewed July 9, 2014

    2005 Impala - I bought my car in 2006 from a Chevy dealership - it was a GM-certified vehicle. I have owned it now for 8 years - the speedometer and temp gauge have not worked for 3 of those years. I cannot afford to fix that right now. Now, my car has randomly not been starting and the security light will come on. After doing some research, I have found that it's a defective pass lock code system. Now the Brake locks up and I cannot start my car. I put the parking brake on and move the gear shift back and forth. And it releases the brake allowing me to start the car. My worry is that the brake will lock while driving or maybe not operate properly and I won't have brakes at all. Why are these issues not on a safety recall from the company?

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    Customer Service

    Reviewed July 5, 2014

    2013 Impala LT now has 33,673 miles on it. I had this car into a Chevy dealer two times now for the same problem. When I take off from a stop sign, making a left or right hand turn, the car starts to go then hesitates for a bit, then goes again. This does not happen every day or at every stop sign. Both times I had it in, the engine light was on. 4/24/14, they updated the ECM/TCM, code showed P0455 for large evap leak. They found no leak, could not find what was causing the hesitation. 6/24/14, code P0455 again showed, vent solenoid replaced. They took it for a ride & the car did not hesitate for them.

    6/28/14 the car started to hesitate again. The Service center is aware I am afraid to drive this car. How do I know that it won't stall instead of just hesitating! I called them again 7/3 to let her know this was happening again. Because the engine light is not on, she said there is nothing they can do, as her manager took it for a ride last time. She is aware that I am trying to videotape my RPMs (dashboard) to see what is going on, while turning, dangerous thing to do, but what else am I to do if they won't figure it out!! On 7/4, it happened 2 more times at stop signs. My phone video did catch the ESC/TCS warning light flashing, while turning on dry pavement and going slow. I feel that the service center should of figured this out, not me! Don't know if I should bring it back there or somewhere else.

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    Reviewed July 1, 2014

    My 2014 Chevy Impala check engine light came on last week with under 24000 miles on the car. I took the car back to the dealership to be told that this is a new engine and we really don't know much about the engine as of yet. So really what they did was to reset the system and sent me on my way. I was traveling to Florida this same day and about 150 miles into my trip the check engine light came back on again. At this point they should just give me a new car. I can't ride around with my check engine light on that the reason why I purchased a new car.

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    Reviewed July 1, 2014

    2008 impala - On top of bringing my car to concord Chevrolet in California twice to get my actuators fixed on the right side. Now after they worked on it the first or second time, they broke my middle actuator so now that ticks out of control every time I start my car. It's super annoying and I have no idea why these actuator parts haven't already been recalled? They make my car sound like crap every time I'm in a parking lot and it makes the car far from desirable.

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    Reviewed June 29, 2014

    Purchased new in Feb '09. Currently has 85000 miles... rides great... very comfortable... easy to drive. I change the oil every 3000 miles... no maintenance issues. I regret not getting leather seats... Cloth is a beige color and shows dirt. Only complaint, backseat has little leg room. Uncomfortable for an adult. Will not buy GM again because they took the buyout and shafted the bond holders. Also nervous about all the recalls.

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    Price

    Reviewed June 29, 2014

    After 35 years of buying Fords or Lincolns, I decided to try a GM product. I am writing you to let you know that after buying 5 GM products in 3 years, I will never buy one again. One of the new cars I bought was a 2012 Impala. 9 days after I bought it, I got t-boned and not one airbag deployed. The car was totaled. That accident cost me thousands of dollars in medical bills. I still have problems with my back.

    I now have a 2014 Impala that I have grown to hate. The radio stops working, goes black, and today, the radio doesn't recognize my usb for my cell phone so I can't even play that. The dealer has always gone above and beyond. This is in no way a complaint against the dealership. It is against your product. The dealer has offered to replace the radio even though GM says don't. I have two very ill family members and have to work so i haven't had the time to bring it to the dealer again as they requested. I'm so sick of this. NO MORE CHEVYS FOR ME!!! I can't even find an after market radio for this car. I'm just stuck with it.

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    Reviewed June 27, 2014

    When shutting the car door, apparently my leg had not cleared the door and it cut me deeply. The hospital thought I had an arterial cut, that is how deep it is. I am now six weeks out and wound is just now starting to close. Nurse who removed stitches told me she had an Impala and it also had hit her in the leg before. I told her mine had hit me also but just not injured to this extent. Since here are two people in close proximity that this has happened to, I figure it must be common. Be AWARE of clearing the door way out before you shut it. I love my Impala but this is a danger.

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    Reviewed June 8, 2014

    First time this happened we were at a shopping mall. I was sitting idling for about 5 minutes waiting for my wife and child to come out. When they did, I put my car in drive to pull out. As I was pulling out, the car completely died and a message light came on saying, 'starting system disabled, check throttle......' The next couple times this happened it has been on the highway at 55-65 mph and needed to find a shoulder to pull over to. When this happens, so far, I need to turn car off and wait a minute to three and then it starts and we are on our not so merry way.. Afraid to take it to any repair shop since problem is hard to duplicate and none of them can ever really diagnose this without multiple trips and bills. This is a 2008 Impala that has been garage kept, extremely well maintained and clean and driven daily. Both locally and beyond.

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    Staff

    Reviewed June 6, 2014

    Chevy Impala 09 LTZ Gopher Noise in dash and Crazy Dash Activity - Makes random clicking noise mostly at start and end of drive. Noise sometimes speeds up. Dashboard flashes wildly saying check airbag, get maintenance on airbag. Turn signals do not work along with no radio or speedometer and after a while it quits. This is a safety hazard and very annoying. I have been a Chevy owner for a long time and this is starting to make me reconsider. Oh did I tell you that the driver side automatic door lock does not work? It happened on two 09 Chevy's in a row, so I know others have had the problem.

    My now ex-wife took the first one off my hands and the other I took in for Bob Bell Chevrolet warranty work and they did not have the part, but they gladly changed my oil for $40. A known and frequent problem (I had it two out of two which is 100% according to my sample) and they do not have the part after I pay tolls and a long drive just to get it there. I did not go back and in the end I just live with it, but the two items in the top part of my post have to be fixed as I cannot stand them anymore and/or risk the safety of myself and my family.

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    Reviewed June 4, 2014

    About a month ago, driving down a two lane highway with my 21 daughter in front, passenger seat-lights on, dash started going off everywhere, various readings. All of a sudden I had no power breaks or steering & no gas power. Went dead. I had never been so scared in my life. I called my husband to come get us. Ironically, it started up again as if nothing happened but I was so afraid he would die or someone else would be killed if it happened again. We drove it to the local dealer & they said they could do nothing unless the engine light came on!!! I was shocked, he drove all the way to another county-no engine light came on. Now it comes on periodically, but hasn't shut down again like before. Other weird lights come on about the tires but we had them checked & rechecked-tires rebalanced, rotated, air pressure perfect.

    I don't understand why they can't hook it up to their computers with or without the engine light on, it comes on at least once or twice a day. Are they just WAITING FOR MORE DEATHS??? Any help or suggestions are very welcome from me. This is first time I decided to at least see if anyone else has/had this issue & how to resolve it. Mine's a 2007-and oddly enough, the warranty was up within the same month this happened. I don't care, I just want me & my family SAFE & others that could be injured if this happens again. I'm terrified & Chevy dealers seem to care less.

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    Reviewed June 4, 2014

    I have 03 Impala with crazy ignition problems. My air conditioner works when it wants to. I have taken it to different shops & they changed air control module & I still had same problem. I'm driving & air comes on & so does cruise control causing me to swerve & jam brakes to avoid accident. Took car to a 40yr veteran mechanic who says it’s in the ignition. If I turn ignition hard & let it bounce back I have air. If cruise control kicks in while driving the only way to deactivate is to turn ignition while driving & pray the car doesn't cut off. Single Mom scared for our safety but can't afford to spend more money.

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    Reviewed April 26, 2014

    My 2005 Impala has been having electrical problems lately. I've replaced the oil pump, oil pan gasket, oil and everything else imaginable! I can't figure out what is wrong with my Impala. I also had a 1995 Impala SS and it was having electrical problems as well! You guys need to recall these vehicles because I've seen plenty of others with the same problem! This is ridiculous! I've spent well over $1000+ in car parts and I've had two cars that won't run!

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    Verified purchase

    Reviewed March 21, 2014

    Car quit pulling. All the dash lights keep flashing. There's a noise coming from the air bag and it keep wearing out tire fast after having it aligned and balanced. Seems like the dealership is just taking my money, feeding me a line that don't make any sense. Almost a grand because the engine temp light keep going up to the overheat zone but the car never ran hot. When they call themselves fixing that all the dash lights went crazy, the rpm gauge goes from 0 to max by itself at 20 mph and they say they don't know what's going on and I am stuck with another bill.

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    Reviewed March 16, 2014

    My Chevy Impala at times does not want to start. I place the key in the ignition and turn the key. But the car does not start. I get a security light that flashes for 15-20 mins. After that wait, the car then turns on. This is a big problem. You will never know when and where the car will start to act up. Its unsafe and I am worried that the car will shut off on me while I am driving one day. Like I stated, it does not happen all the time. It's like rolling the dice. Hopefully that day the car will start. If not , you just have to wait. I changed the starter, thinking that was the problem. Obviously, it was not.

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    Reviewed March 3, 2014

    I have had to replace all four actuators in the dashboard, numerous alignments on the rear wheel tires and to at 100k miles, the transmission is slipping between 1st and 2nd. :( so frustrating. I don't think I will buy Chevy again.

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    Reviewed Feb. 26, 2014

    On a nearly new 07 Impala and a brand new 08 the rear suspension is ENGINEERED wrong and GM KNOWS it and has replaced the struts in the rear FREE for 50,000 police Impalas. Rear camber caster can't BE adjusted right - burns through tires at 20,000 miles wearing out inside tread. Davison Chevy dealer made idiot statement "If you'd had service done here we'd buy your rear tires - otherwise you're out of luck and there's no defect", DESPITE the Detroit News DETAILING that thousands of Impala 06-13 owners had sued GM and GM engineers have ADMITTED publicly that the rear struts can't be set to not excessively wear the tires! EVERY Impala owner from 06-13 I've talked to has the same problem.

    Ironic: the 2014 Impala is the best damn car in the world (I'm a super critic and I've driven the '14 and would stand naked on a superhighway for an hour in freezing weather to OWN a '14 if I could afford it! ). It beat out Lexus, is quieter than a bank vault lush as a **, looks like a rocket ship, style that drops your jaw, incredible build quality. THEN WHY DID GM NOT BACK THE PIECE OF CRAP 06-13 IMPALAS on their many problems? OH, AND we had to pay $700 to replace our power steering pump and rack in the steering on a GENTLY DRIVEN lady-owned '08 Impala bought new with just 54,000 miles on it cause it's designed wrong apparently. GM's latest fiasco with the bad ignition switches on mid-sized cars getting dozens of people killed is bad enough... but they let 2 million owners of 06-13 Impalas like my wife and I pay $900 for rear struts yet PAY for them on police cars WHICH ARE IDENTICAL PART. I'm a 66 year old DJ from Burton Michigan. SHAME ON YOU CHEVROLET.

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    Staff

    Reviewed Feb. 26, 2014

    2011 Chevy Impala LTZ - I bought this car from a dealership with 28K miles on it. I liked the look and accessories for the money plus, I liked the ride. The ride, though, was a little too soft but the car did handle really well on curves at speeds you wouldn't expect a car this size to do well in. Now, I've noticed little things starting to start happening. First, the power door lock on the driver's size doesn't open the doors. Then, that accentuator that everyone complains about went and I have to live with the clicking until I want to spend $240 at the dealership to repair it. There has always been a problem with the alignment. It just seems to go all the time even though most of my driving is on the highway and I don't bang it around. Now, the transmission slips on acceleration - not all the time but enough to notice. I went from a BMW 325i to an Impala because I didn't want to put a lot of miles on the Bimmer and heard that Chevy quality has gotten a lot better. I'm nervous...

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 11, 2014

    My husband purchased this car for me. I have 2 payments left and nothing but bad things are happening. First of all the heater stopped working on the coldest day of the year. Second issue was the speakers in the front stopped working. This morning I have some light that went on waiting for the mechanic to tell me what this is. My husband who also owns a Chevy Silverado also has had some issues with his truck. I contact Chevy about my issues and was told that a local dealer would call me. Never happened. Again I called Chevy and was told the same thing. No one has ever contacted me.

    I feel like Chevy builds a car and they know exactly how long the components will last and that's it. Goodbye and good luck. I believe in buying America and when I have to buy replacement parts I find out that all these parts on my car were made in China. So I'm not really buying an American car.

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    Reviewed Jan. 10, 2014

    Blown head gasket, no dash lights. I bought this car brand new by the way; radiator support rusted out, my 85 Camaro never gave me so many expensive problems. I don't think I'm going to buy another Chevy. GM should fess up and fix these problems. This car had a blown intake gasket a year after I had the car. To date over $3000 in repairs, not happy.

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    Staff

    Reviewed Dec. 30, 2013

    I was driving on a busy highway when my traction light came on and the dash said traction failed and the engine was working at half power. Then my engine light came on. My car (2009 Chevy Impala) had no power to gain speed to get over the side of the road and by the time I managed to safely get into a lane to pull over, the dash said my throttle failed and my engine failed and shut off on a busy highway. Not only was this dangerous to have go on but I could have caused an accident because of it. It not only put my life in danger but the people inside of it too. When I bought the car it had 38500 miles on it. This is the second Chevy I have owned and it will be the last if GM DOES NOT FIX THIS PROBLEM!!! If I get in accident because of this glitch in the car I WILL FILE A LAWSUIT. It needs to be addressed and fixed. Also ever since I bought the car my air bag light keeps coming on and off and when I take somewhere to see what's wrong, no one believes me that it comes on because the computer in the car does not read that there is a problem. The only evidence I have that it comes on is OnStar because I have the document how many times they read a problem with it.

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    PriceStaff

    Reviewed Dec. 19, 2013

    First of all, I have owned Chevys for the last 6 years and I love my cars. However, I have a 2010 Impala with about 73000 miles on it. I have had it for about 3 yrs now. Overall, it has been a good car, but in June 2013 the passenger temperature actuator started clicking and popping off and on. It would click for about a min and then go off. Over time, it got louder and more often, until about a week ago it stopped clicking. Well when it stopped, so did my heat on the passenger side. I took it in to be fixed and they replaced it, which cost $240. Okay, I thought that it had been fixed, until yesterday when my son goes out to start the car up to warm it up. He comes back in and says, "Mom you are not going to believe this". I asked him what was going on. He replied, "The car is clicking again." Of course, this infuriated me because we had just spent $240 having it fixed.

    So I take it back to the place that I had it fixed a week ago at this morning and was told that there are actually 4 actuator motors in the dash. This they failed to tell us when we took it in the first time. There is one on the driver side and 3 on the passenger side. He then tells me that usually when one goes out, the one next to it needs to be replaced also which means another $240 for that one to be fixed. Oh but what if it is the actuator that is in the middle of the dash, that is going to cost over $600 because for that one, the whole dash has to be pulled off to replace a motor that is about the size of a drink coaster. I have been told by many mechanics that this is a big problem with Impala's no matter what year it is. Chevy needs to have something done about this problem if it is that big of and issue in this model.

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    Price

    Reviewed Nov. 17, 2013

    I currently own a 2000 Chevy Impala with 59,000 miles on it. We have taken great care of this car and last week, I noticed fluids coming from underneath when pulling out of my parking spot. I thought the amount of fluid was odd as it never leaks anything and took it in to be looked at. My mechanic came back to tell me it was the intake manifold and was happy I brought it in right away. I have two small children that ride in this car. When he came back, he told me about how common the issue is in GM cars 1997-2003. Upon research and calls to other places, dealers, etc., I learned GM has YET to fix this issue! Why would they put a PLASTIC piece on something so vital to a car running correctly and safely?!?!? Why has this been allowed to CONTINUE? Why is this not RECALLED?

    What if my engine would have locked up while driving 60 MPH with my children in the car? Angry is an understatement! This is unacceptable and GM needs to be held accountable. The total repair could cost $700.00-1000.00 depending on where I take it. Christmas is a month away, taxes are due and NOW this? GM does NOT consider this a safety issue; however, I disagree! This could be a VERY dangerous and deadly situation if not corrected soon enough. Shame on GM, and I am currently in contact with them regarding this issue. I am hoping they resolve it.

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    Reviewed Oct. 24, 2013

    I have a 2000 Chevy Impala. Same as everyone, had same issues. Car won't start, overheats all the time. I've been on the side of the road so many times. Engine jerks, air conditioning works, sometimes radio stops working. I took my car to the shop, a well known company in my area, with over 7 locations to get fixed. Paid like $1980. They changed the water pump, the radiator, the thermometer, the hoses, the intake, etc. They did so much work, had my car for 3 Months. They told me my car must be processed because sometimes it would start, sometimes it wouldn't. They had to tow it to Chevy dealership. Once there, the car started on its own again so took it back to the shop. In the end, they returned my money, said they were tired of working on my car and not making any progress at all. The car was Exactly the same when I got it back, still overheats, still jerks, no radio, no air conditioning, etc... and one more thing, my passenger seat, seat warmer gets so hot it literally has burned my hand. Sometimes the switch gets turned on by accident. It has burned my purse too, not safe at all ! :( Can we sue for something like that?

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    Price

    Reviewed Oct. 9, 2013

    I've had many problems with my 2003 Chevy Impala and spent a lot of money to get things fixed when later, the same problems reoccur. I found out it ended up being the body control module (vehicle's computer) that was failing. It appears to be the same problems I see many people complaining about. The air conditioner stops working, the automatic locks stop working, the car overheats, car jerks when taking off, the ignition fails. Once I had the computer replaced by the dealer, all the other problems were gone. I had the computer replaced in 2008, and now, 5 years later, the computer is starting to fail again.

    My car started to overheat again, and my mechanic told me I will have to take it back to the dealer to replace the the body control module again. This will cost me their $500, on top of having to replace the catalytic converter for the second time. I also had the trans replaced twice...1st time at 60K miles, and the 2nd time at 95k mi. Now I'm wondering if it's the the body control module that's causing the catalytic converter to act up.

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    Reviewed Sept. 28, 2013

    Ignition won't turn for a minute, then when it does, security light comes on.

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    Punctuality & SpeedReliability

    Reviewed Sept. 2, 2013

    First off, let me start by saying that I am an ASE certified mechanic. I currently am a Service Manager over 2 local shops. I have owned many, many GM products over the course of my life, and always been very happy. My wife and I still have a little 03 Cavalier that we bought NEW with well over 180k+ which has never so much a hiccuped in its life, and is still currently being daily driven 80 miles a day... I love my GMs..

    In Sept. 2011 my wife and I, looking for a new car, settled on a 2011 Impala LTZ. One of the LARGEST deciding factors for us choosing the car was its reliability. I NEVER work on them at my shops. They are pretty bullet proof. BIG MISTAKE on my part. At around 15k miles the car began to shudder... By 30k miles it was on its second transmission, as well as having the front leather replaced due to the stitching unraveling. Soon after was a front main seal and a power steering rack. Then a third transmission around 50k.

    7 weeks ago my family went on a trip to Detroit. Transmission failed (62k) had it fixed TCM also replaced. 2 weeks later, transmission failed again (63k). 1 week ago (65k) we went back to Detroit for a family wedding... On the way back... erratic shifts, lack of downshifts, shuddering, 3 check engine lights (low pressure, TCC, and slip)... 4th transmission gone. I CAN'T trust this car to transport my wife and children. I may never buy GM again. I have had 3 Buicks, 2 Chevy S-10s, a 1996 Impala, a 2000 Blazer, our current Cavalier... But this Impala is a downright hazard to have my family in... It may leave them stranded...

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    StaffReliability

    Reviewed Aug. 31, 2013

    I purchased a 2008 Chevy Impala with 3 miles on it. Within the first 2 months, I started having a lot of problems. First my locks quit working. Then my CD player, my driver seat belt and my back driver seat belt quit working as well. Then after two times of them checking it, they found the problem and replaced them, but still to this day after my CD player being replaced 3 or 4 times, it still is not working. Then about 6 MONTHS to a year after purchasing the car, my air conditioner quit working as well. Then after getting that fixed, my passenger side tail light had an electrical issue and finally got that fixed. Then my actuator in my air conditioner quit again for a second time. Then after that got fixed again, then my front seal on my engine started leaking.

    So then I took it in again and took a while to get that fixed. Then my actuator went out again and I had to replace that again for a third time and now it's only been 3 MONTHS since I did that and it's going out again. Also I had my hood painted there and now it looks so faded it's horrible. Now my car is jerking and acting like it wants to die and my CD player still isn't working. My car right now only has 52,000 miles on it and has had every problem in the world with it and having in the shop all these times I am still facing the same problems that started 4 years ago. These people at Turan Foley are not standing up to the GM Goodrich Certified at all! Where can we get the help that we need at the end of the day? We pay top dollar for the vehicles to drive our children around and to school in and by NO means are they reliable at all!!!!!

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    Reviewed July 24, 2013

    I have a 2009 Chevy Impala and my traction control light will not go off and my engine power light. This is the 2nd time this has happen to me in the last 15 months. I don't have the money to get this fix. This needs to be a recall and I will contact whoever to get this fix. If we can rally for other things then we need to rally for this.

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    Reviewed July 12, 2013

    Driving my 2010 Impala to work & back, 30 miles each way, warning light comes on (Service stabilitrak, engine power reduced), tried to pass a small bus and the next warning light says (throttle disabled, starting disabled). Could have caused me to have a head-on collision. If this is not a safety issue that should require a recall, then I don't know what is. Will have to follow the advice of the 2009 owner and try replacing the throttle sensor switch.

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    Reviewed July 6, 2013

    I have a 2008 Chevrolet Impala. It has several problems. The seat belt came loose while driving. The AC knocks when you adjust the temp. The back doors' actuators have stopped working with the remote key and won't unlock them. The low oil pressure sensor has come on, and numerous other problems I can't remember. I love this car and can't afford to trade at this time.. They were used for police cars. I wonder if they had all the problems I am having.

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    Customer ServiceStaff

    Reviewed June 1, 2013

    My issue was that I was four months into driving my new 2009 Chevy Impala and while driving on the highway at 65mph, my car showed flashing signal reading "engine reduced speed", "check stabilitrack" and my check engine was on. This all happened yesterday. After researching and hearing complaints about GM and how they are charging people anywhere from $250 - $600, we decided to take matters into our own hands. Once this happens, you must fix it right away or it could lead to transmission issues. We took my car to AutoZone had them run a FREE test on my car and ordered the accelerator pedal sensor which is $72.99 at AutoZone.

    My dad replaced it today within 5 minutes. My check engine light is no longer on and my car is no longer jerking. There are no scary flashing signals! I can't believe GM did not send out a recall on that faulty part with all of these reviews. Customer service was not understanding at all. And also, I had a very, very hard time understanding a few of the employees that I spoke with. I have posted several reviews on General Motors and Chevrolet's Facebook page, but they manage to delete my posts and they do not respond. I still have yet to resolve my issue other than to wait on a recall from the NHTSA.

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    Installation & Setup

    Reviewed May 30, 2013

    My issue was that I was four months into driving my new 2009 Chevy Impala and while on the highway driving 65mph, my car showed flashing signal reading "Engine reduced speed" "Check StabiliTrak", and my check engine was on. This all happened yesterday. After researching and hearing complaints about GM and how they are charging people anywhere from $250-$600, we decided to take matters into our own hands. Once this happens, you must fix it right away, or it could lead to transmission issues.

    We took my car to AutoZone, had them run a FREE test on my car and order the accelerator pedal sensor which is $72.99 at AutoZone. And my dad replaced it today within 5 minutes. My check engine light is no longer on. My car is no longer jerking and there are no scary flashing signals! I can't believe GM did not send out a recall on that faulty part with all of these reviews. Crazy. Hope this saves someone some money!! For more info, visit my YouTube video. Step by step instructions on how to DIY!

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    Reviewed May 27, 2013

    I have had issues with the steering column, particularly when turning right. Now I am being told that my lower arm control is bent and needs to be replaced. When I was shown the issue, the damage was on the right side where I had the issue with steering. I am, too, through with my Impala after spending thousands on two sets of new tires due to constant misalignment and yearly visits to the dealership to correct this issue. Point of this: do not buy an Impala! GM is aware of the issue as they have recalled police vehicles which are Impalas, but are unwilling to repair civilian vehicles with the same problems.

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    Price

    Reviewed May 17, 2013

    I have 2 Impalas, one is a 2003 with the 3.4L. It has been a pretty decent car, but at first I thought I had a lemon. At 40,000 mi., it had intake gasket replaced and TCC replaced. Both repairs cost about $1500 together. I have 110,000 miles on it now and did not like paying the money but what can you do? I swore I wouldn't buy another Chevy but I did - a 2010 Impala with 19000 mi. on it for a good price - I couldn't pass it up. Car has solid engine but there are a lot of rattles behind the dash driving me nuts. Emblems are coming apart on trunk. With 23000 mi., transmission shifts pretty hard and I don't like the fly by wire throttle. I think they're building them worse than better.

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    Reviewed May 2, 2013

    I purchased a 2010 Impala in October 2012 with less than 19,000 miles. When I am driving down the road, I have a whistle type air leak. This occurs when driver's side window is down and it can be down only 2 inches and the fan off on the heater and the button for air circulation is from out of the car. But if you turn the fan on, the whistle stops. If you have the button circulating air from inside the car, there is no whistle with the window down and fan off. I was just told that all the Impalas do that by the dealer. I find that very hard to believe. I had a 2004 for 6 years and it never did that.

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    Reviewed April 25, 2013

    I have had this 2001 used Chevy Impala for 6 months. I have been having problems starting my car, and I brought it to 4+ mechanics. They keep telling me they cannot find one problem with my car. It started with the security light and battery charging light. Then later on, my radio locked, and it sometimes work maybe 2% of the time. Today, my car just would not start for 5 minutes, and I could not find out why. I had a friend check it and told me that my own car thinks I am stealing it and is making the electrical stop so the car won't start. I don't know how to fix it and don't want to figure it out. I don't think that it is fair how they made this Theft System because I cannot even use the car most of the time. I have had a battery and my alternator changed when I did not even need them changed.

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    Reviewed March 21, 2013

    2006 Chevrolet Impala SS purchased brand new off the showroom floor. The vehicle started having issues throughout my paying on the car, and most of the issues were never resolved with the car. I took the problem further because of the time frame and the newness of the car that GM gave me a deal that was somewhat fair to better my complaint. Three years of still paying for the car, I now had to take the 2006 Impala back for service again because now the windows were all being scratched from the up/down movement; so all windows were replaced due to the damage the first time.

    My complaint is to bring this issue back to your attention because I am having the same problem with the glass where they are being scratched again and will not be assisted to replace due to defect in door or weather stripping. I was told, "You are out of warranty and there is no help for you." I need assistance with this issue because the problems have been there while paying for the car and now it’s paid off, they won’t assist me by fixing the glass.

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    Reviewed Feb. 5, 2013

    My 2000 Chevy Impala will not start due to the auto security system. I have been on the internet and a lot people have the same problems with Chevy Impala. I think there should be recall for that problem.

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    Reviewed Jan. 29, 2013

    Every so often, when I go to start my Impala, the security light will come on. After that it's just a matter of time before the car won't start. It could happen in the next hour or the next few days. Then after waiting awhile which the time seems to vary, it will start. After researching the issue, I've found this is a problem with this model and many others. I think there should be a safety recall on these vehicles. Thank you.

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    Punctuality & Speed

    Reviewed Jan. 29, 2013

    I really love everything about my '02 Impala, from the body style to the room to the 3.4 motor. But it seems no matter what I do, I cannot keep the car going. First, it was my windshield wipers staying up. No biggie. Then the issue everyone seems to have: not able to start your car. I thought it was the battery. Many new batteries later, same issue. Okay so maybe it's the starter. Few starters later, she still won't turn over. I went online as many others have and looked at some forums. Nothing worked!

    So I was ready to have the car shipped to the junk yard. But I took a screwdriver and jumped the starter, nothing happened, so I did it again. I heard something spin. It was the starter solenoid. So for giggles, I jumped in the car, turned the key over and it fired right up like it was just running minutes ago. And now, every time it does it, I jump the starter. I had to show my wife how to do it. Kinda BS but it was the only thing to work for me and still doing it. Why has there been no recall on this? But if someone knows of a fix, please, please do fill me in on it. I just hit 235k miles. When it starts, she runs like a champ.

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    CoveragePrice

    Reviewed Jan. 8, 2013

    I have not had this car a year yet, and at 39,000 miles, the check engine light and stability light came on. This is not covered and now will cost me money. I see this is a big complaint. Why haven’t they fixed this yet?

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    Reviewed Dec. 31, 2012

    I have been having problems with the security system that is built into my 2003 Chevrolet Impala. And the more that I look into a cure, I find there isn't one and all kinds of GM products are having this non-starting problem. It basically prevents you from starting your car because the security system thinks that you don't have the correct key for the ignition. I've gone to a GM dealership and had them make a key so I know that there is not an issue with a worn key. We have to attempt to start the car and if it locks the car (keeps the car from starting with the security system), you have to wait 10 minutes and then try it again. It may start or you may have to wait another 10 minutes. It's wrong that they are not correcting what is wrong with this system.

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    Reviewed Dec. 7, 2012

    I was taking my mother up to the local Chevy dealer to trade in her 2008 Impala. Her husband recently died and she can't afford the car payment now. When I got in the car, the trans light was on. I asked her about the light and she said that it came on recently. We got to the dealer and they checked out the car to determine value. They told us that the trans was "burnt" and that it was slipping. They said since it has less than 100k miles, they will talk to GM about covering some of the cost under the 100k mile warranty. So basically, we will have to pay to get it fixed and still take a loss when we trade it in. It's so frustrating because she doesn't have a lot of money and her husband just died a week ago. She doesn't really need this now.

    They bought the car in 1/2011 from a Chevy dealer. It was a one-owner with 45k miles. The car currently has 97k miles on it. I just don't understand how a 4-year-old car has a major trans problem. 25k miles per year on a car is not that bad. I'm going to call GM and see what they say.

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    Staff

    Reviewed Nov. 7, 2012

    I am writing to you for help in resolving three issues I am having with my 2007 Impala LTZ. I have talked with my dealer, Serpentini in Orrville, OH, and they suggest that I contact you since I have just turned over 60,000 miles. Of course, I am out of warranty. In talking to the body shop manager, Joe **, as well as the gentleman who does all the detailing on customer cars, they both told me that they have never seen these problems. First, both headlights (covers) are badly cracked. Second, three of the four wheels are peeling and have chipped. Third, both the hood and trunk Chevy emblems are severely corroded behind the emblems.

    I take extremely good care of my car. I have it washed every week and take great pride on how it looks. I am very unhappy with what has happened to the lights, wheels and emblems. I was willing to spend the extra money to have the LTZ and own a car of great looks. I have looked at other Chevy's and haven't found another one that has the three issues as referenced above. I am asking for your help in resolving these problems and getting my wonderful LTZ fixed and returned to the beauty it deserves. In time, the headlights will break through as they are that badly cracked! See attached pictures of the wheels, emblems and lights. Thanking you in advance for your consideration and help in getting these issues resolved.

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    Reviewed Nov. 4, 2012

    2003 Impala head gasket failed at 90k miles and there is a class action lawsuit in Canada. There needs to be one in US! Every dealer and mechanic is aware of the failure of these year cars and GM will not stand up to it; $800.00 repair!

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    Installation & Setup

    Reviewed Oct. 16, 2012

    Impala is falling apart! I am proud to say I will never buy another Chevy. Seat belts stop working, window motors go out, and loud knocking sound from my AC goes on for about 1 to 2 minutes. It's very irritating. There are like 20 people I know that have this same problem. There must be an issue with the way they installed something in the AC. Am I wrong? Or does this happen to every car? If I change the temperature from cool to heat or heat to cool, it sounds like the whole AC is going to fall apart. I'm just not satisfied with all the things that go wrong on an American-made car. These cars are cheaply priced, and I see why now. This is my first and last Chevy I will ever purchase.

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    Staff

    Reviewed Sept. 4, 2012

    As GM is aware of the major security issues of the 2003 Chevy Impala, they should be ashamed of themselves. They screwed up with these cars. I am about to lose my job and my mind if they don't have a recall in these cars soon. They had no problem taking my money for the car but since this is their mistake, they don't want to fess up and help all of the people that are having this problem, so far, over 6,000 people. This is not far to any of you. GM, you need to step up to the plate and fix this.

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    Customer Service

    Reviewed Aug. 30, 2012

    The security light comes on while driving the 2003 Chevy Impala. Numerous times, it goes out to leave and the car will not start. Everything else works. I have to sit and wait about 10-15 minutes for the security light to stop blinking and then it will start. I have been looking to see if anyone else has this same problem and sure enough, they do. I was on ** and found all the same problems with the Passlock system. I have called GM and put in a complaint. I hope everyone that has this problem will call and complain. It’s obvious that this is a failure in the car itself and there needs to be a recall on this.

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    Price

    Reviewed Aug. 27, 2012

    My 2003 Chevy Impala has the security light that has just come on. I'm reading all over the internet about this problem and Chevy hasn't issued any recalls. It's going to cost me a minimum of $500 to fix this due to an electrical issue. With so many GM cars having this issue, why hasn't there been a recall on this yet?

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    Reviewed Aug. 26, 2012

    The security pass lock system in my 2004 Chevy Impala begins flashing periodically while I am driving and then it randomly will not start. The entire dash lights up and I have power to the windows, but the key will not start the ignition. If I wait 10 minutes, it will start. It is disheartening. The reason we went with a Chevy Impala is the dependability. How do I get it fixed? I'm a very disappointed customer and I will spread the word around to not purchase GM vehicles.

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    Reviewed Aug. 6, 2012

    The security system in many GM cars (Mine is a 2002 Impala.) gets messed up and locks the car down, so it won't start. It leaves me stranded all over the place. This is a huge safety risk! But Chevy has not recalled the vehicles or done anything (other than run up huge bills) to help the consumer fix this problem. It is so common. How can they not be held responsible? If you google "GM security problems," "passlock/VAT problems," or any number of the cars that these systems are in, you will find thousands of people who are struggling with this issue and have been since the late 90s. Why is GM still getting away with selling this crap and not being held accountable for their faulty system?

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    Reviewed Aug. 3, 2012

    I bought a brand new 2003 Impala in 2002. The brakes had to be fixed 3 times while the car was still under warranty. I have 45,000 miles on this car. I just spent $800.00 to get new pads, new routers and a right rear wheel bearing. If GM has a problem with the brake system on these vehicles, why are they not going good for these repairs? All my service has been done at the same Chevy dealer I bought the car from. You people know there is an issue with these brakes and bearings and yet you bleed us poor people dry, fixing the same problem over and over again. A car with 45,000 miles should not be having these issues over and over.

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    Punctuality & Speed

    Reviewed July 30, 2012

    I just got my 2003 3.6 Impala 3 weeks ago. The car I owned before this was a 2000 Impala, which I loved until the day it died 2 months ago. That '00 never gave me an issue, aside from normal wear-and-tear. I knew that I wanted another one, used or not. Unfortunately, I am not in a position to buy a brand new car, and I'm not sure I ever would buy a new car. They're kind of like a diamond ring. Your husband could spend $5,000 on a beautiful ring, yet resale is only $2,500.

    Anyway, this Impala has been shutting off on me. Whether I'm going 20mph or 60mph, the engine just shuts right off. The dash lights up like a Christmas tree, and I have to pull over to the side of the road. No power steering, no ABS. I throw it in neutral, then when I'm stopped, park. I wait a second, and then it starts up, like nothing happened, until it does it again, 5 minutes later. I have a 47 mile commute, so this makes that 45 minute trip take much longer. Last night, every dash light, gauge, everything shuts off, while driving 60mph. But the engine was still running. This isn't mechanical, it's electrical. It looks like a long game of 'change the sensor' for me.

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    Reviewed July 10, 2012

    First time it happened while I was on vacation and I had to get it jumped (I thought). But it turns out that it just won't start, but all lights and electrical are working. It just will not start. After the 4th time, I was having towed to the shop, as soon as it came down off the tow truck it started right up. At the shop, they could find nothing wrong with it. Because they said they need to see it in down mode. This is getting ridiculous. If it is this pass lock system, GM should recall and fix it or they are going to have a lot more angry people out. This really blows.

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    Reliability

    Reviewed July 9, 2012

    I bought my car in 2005 from a Chevy dealership - it was a GM-certified vehicle. I have owned it now for 7 years - the speedometer and temp gauge have not worked for 4 of those years. I cannot afford to fix that right now. Now, my car has randomly not been starting and the security light will turn on on the dash. After doing some research, I have found that it's a defective pass lock code system. Now the fan has stopped blowing - it has been 90+ degrees Fahrenheit with about 70% humidity out lately not to mention the foggy windows in the morning - the fan is a necessity. I'm very frustrated and irritated with this car. I will never buy another GM product and I will certainly not recommend others to buy it either! Why are these issues not a safety recall from the company?

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    Reviewed June 19, 2012

    I financed a 2008 Chevy Impala for $11,836.56. From day one, the car has had engine noise, safety issues like bad seat belt, broken door hinge, head lights with big holes and water in them, grinding in the front wheel, loose wires hanging, the power steering has never worked and tranny grinding. There are no manual door locks, so kids get trapped in car when battery is disconnected. The holes in the body were never filled and I was assured that everything would be taken care of. The A/C is not working and the list goes on. The salesman lied to me and the head of maintenance, Tony, told me to get the ** of his property and that they would not fix car - they spent enough already on car. Now, I have an $11,000 car that needs thousands of dollars of work just to be safe for my family to drive when from day one I told salesman I needed a good family car.

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    Reviewed June 18, 2012

    I was astonished at how flimsy a 2011 Impala LT bumper is. It is unsafe and dangerous. I backed into a BMW in our turnaround. I was barely moving, but when I got out to look, nothing was damaged on the BMW, but I had a major dent in my back bumper. To my dismay, my bumper is a molded lightweight plastic bumper. It looks nice, but is not built to withstand any contact whatsoever. Take a look for yourself. It is the poorest excuse for safety. The bumper is not built to push the vehicle. I would never buy another Chevrolet.

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    Price

    Reviewed May 25, 2012

    2006 Impala Air Conditioner compressor - In August 2011, I took my vehicle into Blossom Chevrolet for a recall and at that time requested my air conditioner be looked at as well. At that time, they recommended some other items for a total cost of $208.59. They inserted some dye so if it was leaking, it would let them know. I took the vehicle home and 3-4 days afterwards, the air conditioner stopped working again. I took the car in today to have them look at it again and get oil and lube change and of course, there were some other items incorrect in the tune of $486 and was told the air conditioner compressor needed to be repaired for an estimated cost of $1,000. There have been so many complaints regarding this that I would think Chevrolet would have been made to do a recall and fix the problem. As an open heart patient, I have to have air and this is ridiculous, a complete rip off.

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    Customer ServiceStaff

    Reviewed May 21, 2012

    The 2006 Chevrolet Impala we bought from Power Auto, the battery kept dying on us. We took it to a shop to have it tested and we were told the battery was way too small. Every morning, when we wanted to drive it, we had to put a charger on it to get it to start. We finally had enough of it and went and purchased the right battery at the cost of $85. We also found out about the same time that there was a recall on this same car and had to have the power steering fixed. If the Chevrolet dealer we took it to hadn't told us about this recall and fixed it, we could have had a very serious accident. I called the dealer and spoke to Eddie **, the manager, about the issue and he would not do anything for us. He was very rude about the whole situation. At the time of the purchase, they refused to let us see CarMax.

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    Price

    Reviewed May 14, 2012

    My 2001 Impala will not start from time to time, because there is a problem with the ignition. This is a very common problem with the GM cars! I am very unhappy and feel that GM should fix the car at their cost as a recall! If this were a Toyota, they would recall it and fix it! GM seems to sell you a car and then want to forget the issues they create! This is not the 1st time I had issues with a GM. My 2002 GMC Yukon Denali has an engine knock since it had 30,000 miles on it, and they know about this issue also but refuse to recall it! My next car will not be a GM!

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    Reviewed April 4, 2012

    This 2012 L S Chevy Impala is the first car in the last eight GM cars I've bought that didn't at least have a back seat drink holder. I never thought of having to look for a back seat drink holder when buying any $27,000 car.

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    Reviewed April 1, 2012

    Security code: My car is stranded as I had to leave it because it would not start. I'm sick of this problem because nothing seems to fix it.

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    Customer Service

    Reviewed March 23, 2012

    I bought a 2011 Chevy Impala about 3 months ago and it has been up to the service department at Hubler Chevrolet 4 times now because of a sulfur smell from the exhaust, which was the converter but they won’t do anything because the check engine light wasn't on. So, I got to pay $400 a month for a smelly car inside and out. They were supposed to call Chevy and get answers but never happened and now, he doesn't return my phone calls.

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    Reviewed March 22, 2012

    I stopped to pick up coffee on my way back to work at lunch. The car wouldn't start. There was a buzz, but I couldn't get the key to auxiliary, etc. The battery wasn't dead, but I couldn't close the sunroof or lock the doors. The dash lights started clicking on and off and making noises even when the key was out of the ignition. I had to leave the car and find a ride to work. I went back after work and it still won't start. I am heading back shortly with plans to call a tow truck.

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    Punctuality & Speed

    Reviewed March 20, 2012

    2004 Chevy Impala - Security pass lock system begins flashing periodically while I am driving and then randomly will not start. The entire dash lights up and I have power to the windows, but the key will not start the ignition. If I wait 10 minutes, it will start. I originally thought it was the starter and then discovered that GM knows about the issue in their system, but does not care to fix it.

    In this economy, no one can afford to replace a 500 dollar error. It is disheartening. The reason we went with a Chevy Impala is the dependability. I have three children and work full time. I cannot afford this issue and it is simply careless on GM’s part. I’m a very disappointed customer and I will spread the word around to not purchase GM vehicles.

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    Customer ServicePunctuality & Speed

    Reviewed March 3, 2012

    My husband called me at 6 am telling me the security light of the 05 Impala was on and wondered if I had noticed it before. My answer of course was no. I did some check research and found that once he pulled to a stop sign it may stop and he may not be able to turn it back on. We live in a rural area with poor cell service and he drives 45-60 minutes one way to work. I stayed on the phone with him as he made it through the stop sign. I read online that he needed to do a reset by turning the car on and off. He did so once and he reached his job site. Okay, no problems for 4 days.

    Today, however, he goes out to start the car, and behold--it won't start. No clicking. The radio works. The lights work. The windows work, but it won't start. So he tries my set of keys--same issue. About 10 minutes later I go out and use my remote lock. I lock the car, unlock it, use my key to lock the car again and then unlock it. So I click it over to the start position. All the systems light up, so I attempt to start it—wow, that worked. Hmmm. He decides to take the truck to work today--not that I blame him. I shut it off and wait. Back out 30 minutes later, it starts right up.

    I did some more digging online and read the same story over and over except I find that Honda had the same issue but did a recall to fix the issue. Not so for GM. Just a bunch of car owners with the same issue. I'm waiting. Now, it's been about an hour since I last started it but if it starts, do I really want to drive anywhere taking the chance, as many others have, that it will die at a stop sign, a red light, at the store and I won't be able to get back home? I don't think so. Now, I am searching for a way to bypass the entire security system, but as I sit here searching I find my anger growing because honestly, why should I have to? Why doesn't GM just own up to the issue and fix it?

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    Reviewed Feb. 19, 2012

    The car won't start and the security light flashes. It seems to be a known problem from what I've seen and GM doesn't seem to give a "hoot" about it.

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    Customer ServiceCoverageStaff

    Reviewed Feb. 17, 2012

    I have been a faithful Chevrolet customer for more than 11 years. Chevrolet has been in my family for quite some time. My dad owns a Chevy truck. My mom owns a Chevrolet car. I have two Chevrolet vehicles. My sister owns a Chevrolet Tahoe. I had planned to purchase vehicles for my businesses from Chevrolet. I believe (used to believe) in "red, white, and bow tie" as it stands today. I will never recommend or purchase another GM product. I am disappointed to have to go to the lengths I am having to go, to get your company to do the "right" thing, concerning an issue I am having with my vehicle. I suspect that some of you will delete this email. Some will pass it back down, and some won't do anything, but at the end of the day you have to live with decisions that you make (even the small ones). Below is a summary of what has transpired up to Tuesday, July 5th.

    I have been having problems with my car skipping for quite some time now. I have had it checked by both hardy Chevrolet in Dallas and Riverside Chevrolet in Rome GA. At the time, I had the car checked, and both places stated that they could not duplicate the skipping. I do not know what that means. At any rate, I continued to drive the vehicle (with confidence from the car service center, from the people who made the car, and have certified mechanics, who all said that nothing was wrong with my car). On Friday, July 1st, the car was skipping, and I called into Onstar, to have them run another diagnostic check on the car (I had also had Onstar run diagnostics about 4 time before this one). Each time, the customer service rep would say, "we have checked all of your systems, and there is nothing showing for your motor, transmission, computer systems, etc". There is no problem. They asked if the car was drivable, and I would answer yes. They would always assure me that they see no problems.

    This was the same thing they told me on Friday. On Sunday (07-03-11), I asked my son to go to the store to pick up some items for me. He was able to go down the street, but the car would not accelerate any more. He brought the car back home. I went out to check on the car, and put it into gear to pull it up in the driveway. It went into gear, and I moved it. I also called Onstar again on July 3, to have them run another diagnostics on the car to see what was wrong with it. Yet again, the young man stated they saw nothing wrong with any of the car's system checks, which he specifically named the transmission as one of the systems he checked. I thanked him and stated "okay well, I will just take it to the dealership tomorrow, just to make sure". He reassured me that he just checked my systems and that there was nothing wrong with the car. On Tuesday morning, while I'm preparing to go to work, I put the car in reverse, drove out of the driveway, and put the car in drive.

    I got to the bottom of the road, and stopped at the stop sign. From there, the car would not accelerate. It was like it was in neutral. I ended up calling Onstar again for assistance. They called road side assistance, and took my car to the Hardy dealership. Around 8 o' clock, I received a call from Kevin, telling me that they had the car, and asked me what was wrong with it. I told him, and he stated that it may be awhile before they get to it, because it was after the holidays, and they had a lot of cars. I did not expect to hear from him, until later in the day, but he called back at 9:30, and told me that they had checked my car, and that the torque converter was gone, and that comparing the cost, it would be better for me to replace the entire transmission, because the warranty on the torque converter was not as long as the warranty on a new transmission, which would be another 5 years /100,000. He then stated, "I have located a transmission that I can get here on Wednesday, I mean Thursday, and we can start work on it. With labor and parts, it will be $3,000". I was like, "what?" I have a problem with that, because I have brought this car to you several times, before my transmission went out to have you check it, and y'all kept saying you couldn't duplicate it, but all of a sudden, now that is gone, and the warranty is gone. Y'all can find out what is wrong with it within an hour?

    He stated they can't explain what makes a transmission go out. It just happens, and it's unfortunate that you just don't have a warranty to cover it. I asked why they could not find this when it was skipping, before he stated skipping could be anything. I asked why they all know what to check. I stated this is wrong. I said, "let me talk to my husband, and see what he thinks. I will call you back". He said okay. I hung up the phone. Later in the day, I called back to try and get some relief about the issue (highly doubting that the dealership would do the right thing, but I called anyway). I spoke with the operator and told her my problem. She transferred me to Mike. I told him the same information I told you, and he stated he would call me back. He did not call me back. Another man (forgot his name) called me back, and told me they checked with Riverside and Hardy, and that they did not have a record of me asking to have the car checked. I told him that was not true. I did have to check for the skipping. He stated skipping could be anything. I told him no. I told them to check the transmission, and they stated they could not get it to duplicate. I told him I was not going to agree to this, and that I needed another number to call to escalate this, because we were not going to agree.

    So he gave me a 1-800 to call. I called the number, and got a CSR who looked up my information, and told me that there was nothing in my records showing that I had even had the car checked! There was no records of the Onstar checks. I told him I figured that they would do that, but it did not matter, because I was going to take this as far as I could, because what they are doing, is not right. He said, "let me look a little more". He called both Hardy and Riverside Chevy, and this time, Hardy remembered me asking them to check the skipping, but still stated they were not able to duplicate it. I then told the young man, "look, I worked in finance. When people come to me with a finance problem, I look at the symptoms, and I troubleshoot until I find the issue. These guys were certified Chevrolet mechanics, and a symptom of a bad transmission is skipping, and they did not even bother to check it simply, because they could not duplicate it. That is unacceptable". He then stated that he would escalate the call, to the region people, and they would get back to me in two business days! I have an idea how this is going to turn out. They knew the transmission in this car was bad, and did nothing to replace it.

    Since then I have been in contact with Amos, who has not been of any assistance. I have talked with him about five times, and each time, he keeps changing his approach on how he wants to handle the situation, of which, none is a solution for me. It is a solution for GM. The first time we talked, Amos stated that all I needed to get was evidence of maintenance of the car, and I said "what?". He said oil changes, and I then said that all he needs is the oil change, and that would help support that. I maintained the vehicle. I got the list of oil changes, and received a call from him the next day, offering $1,000 owner loyalty credit, toward my next purchase. He wanted me to buy a new car, instead of fixing this one. How was this a help to me, when the $1,000 was not even a drop in the bucket, toward me being stuck with Impala that I would have traded in, and not get the value of what it was worth (besides that, GM does not make Impala SS anymore), so that was not a solution. Then after that, I told him if GM wanted to "help" me, why not offer that same $1,000 towards the repair of the vehicle. He said that GM was not going to do that. So they are not helping me.

    I then asked what about the documentation that I was getting for the oil changes. He said (changed his initial request for documentation) that he did not need that. He needed information about the transmission. What I do not appreciate, is that I brought this vehicle to "so called certified mechanics", who "suggested" that I pay to have a transmission flushed, when they also stated they could not find anything wrong with the transmission. This was well before it was due on the maintenance, and well before the vehicle had 127,000 miles on it. Had I never took the vehicle in for the transmission to be checked, or had I not called several times for diagnostic, I would not be emailing you. I would simply pay for the transmission repair, and call it a day. However, I truly know that I have been done a great injustice by this company, and its representatives, and want you to know that this behavior is unacceptable.

    What I am asking is reasonable and fair. I did everything I was supposed to do, to avoid this issue. It is amazing to me that every time I took the vehicle to be looked at, that Chevrolet could not duplicate the skipping (one time, they kept it for 3 days), but as soon as it goes completely out (over the 100,000 miles), they find it within an hour. I am requesting that Chevrolet/GM honor the power train warranty that my car was under, when my transmission initially started skipping. I am asking that you replace the transmission at no cost to me. I do not feel that this request is unreasonable, and I think it is more than fair. Of course, you are in control of how this situation will turn out. I can either take what you offer or not, however, I expect that Chevrolet/GM will do what is fair, ethical, right, and appropriate for this situation.

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    Punctuality & Speed

    Reviewed Feb. 17, 2012

    I own a 2009 Chevy Impala. I have had this car for less than 2 years. I began having oil leak problems on Dec. 26, 2010. I have had 2 intake manifold gaskets, a ring cleaning and new valve guides. I am currently on my 5th oil consumption test, and with no results. There is no visible leak and they can't find where it's leaking.

    I have contacted GM to no avail. GM told me that after the 3rd oil consumption test, I wouldn't have to do anymore oil consumption tests. Yet, I'm on my 5th one. They tell me everytime that they are pretty sure this will fix the problem. It has not. I lose at least 1qt of oil in 1000 miles with long distance driving. When they did the ring cleaner, they said my car should have a smell for a couple days. It has been almost 2000 miles and it still smells horrible.

    GM says they will not compensate me for my aggravation until the problem is resolved. Yet over a year later, the car still has an oil leak, and there's no end in sight. It takes me approximately 40 minutes to go to the Chevy dealer and then I'm there for at least an hour, and then another 40 minutes going back home. I had a Dodge Stratus, and had a lot of problems. I traded it for my Chevy Malibu, which I loved! Traded it for a Dodge Avenger and hated it! So many problems, and so little time. So I traded it for this Impala, and I can say with most certainty, that I will not be purchasing a Chevy again for a long time! I am disgusted with GM's answers. They say because there's no problems with this engine, It can't just be changed for a new engine.

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    Customer Service

    Reviewed Feb. 16, 2012

    My car will just not start, 2004 Impala, after the passkey codes. The dealer said to bring it in. Wrong, it's a problem GM is just ignoring. Well GM, you got a nerve to just ignore all of this. What about the great American support? Oh that's to make you rich. Well you don't care so. There will be a fresh approach to this with Facebook or Twitter as you just don't care. Customer service? Non-existent. GM, you know the problem and all it will take is time. When a life is lost, maybe you will wake up. When your uppers get hurt in your pocket.

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    Reviewed Feb. 13, 2012

    I bought this car used. My husband and I were excited to have a newer car, but I am regretting my decision to trade in my 2005 Dodge Neon. That little car never did me wrong. My Impala uses gas like you would not believe. Every time I take it in to have to oil changed, they tell me it is off the dipstick it is so low. How is it that the car is using that much oil in a 3,000 mile period?

    I noticed that someone else had complained of the mildew smell as well. I thought that I was going nuts! We purchased this car in the winter months of last year and the heater worked fine. This year, it only works once the car is warmed up and then only when you are moving. If you stop at a light, get ready to get cold! When the car is warm enough for the heater to start working, you will smell a strong mildew scent. This is not healthy for me or my family to be dealing with, but I have no other options at this point. I recently started hearing a howling/grinding noise in the front passenger wheel.

    I am praying that it is not going to cost me an arm and a leg to get it straightened out, but I have a feeling it will. I am disappointed with this car overall. I wish that I had stuck with Dodge.

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    Reviewed Feb. 13, 2012

    No matter the blower mode selected there is simply no heated air being diverted to the front occupants' feet. The defroster works fine. However, after selecting a mode to put heat on your feet the air sounds like it's being diverted directly into the instrumental panel. I don't get it. No matter which "feet" mode you select you get no "heat on the feet".

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    Installation & SetupPrice

    Reviewed Feb. 7, 2012

    I have a 2012 Impala. The heating system does not get the job done in this climate (gets cold up here). The rear seats get next to no heat from the small duct under the front seats. There is not enough force of air coming out to feel any heat at my feet. The air that is directed out to the driver’s feet is also bad. The plastic duct is too short to get the job done. It appears to me that some engineer decided to save a penny or two on plastic and not bring the air out to the driver’s side of the console and direct some of the air back as done on the passenger side front. There is more air going up under the dash that any other area of the car. Remember, guys, heat rises. Put it on the floor where it belongs. I can do a better job with a piece of cardboard that you have done with all the tech equipment. I have been to the dealer and they have looked it over and said that everything is in the proper place, including the wire bundle under the driver’s seat.

    Let me know when I can take it in and have something done to correct this problem. I can't take any guest out with this car when it is cold. I froze them the other night. My Toyota was a hell of a lot better than this. I asked the dealer if I could have my Toyota back to get through the winter. Save the customer some money and don't install the OnStar unless they want it. I personally think there are already too many noses in my business. This thing is only going to cost me money and I will want to remove it. Too much junk.

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    Price

    Reviewed Feb. 7, 2012

    I purchased a 2004 Chevy Impala with 3.8 engine at a car auction on March 2011. My friend is experienced with cars so felt okay purchasing a vehicle here. Later I noticed it was leaking coolant. Read the manual and purchased Dex Cool. He tightened the valve on the front right passenger side, but there still seemed to be a slight drip. Now the coldest day of the year, I all of a sudden had no heat. He told me to purchase antifreeze, which I did at the nearest GM dealer. They even put it in for me. No word that this is probably what caused the problem in the first place. Sent me out and the car was giving off some heat. The next day, no heat again. When I again added more coolant, there was still was no heat.

    My boyfriend checked the small things, replaced gasket on the water pump, but it was still leaking and he couldn't see where the leak was coming from. So then he had my son-in-law remove the power steering reservoir. I think that was what it is called. But in doing so he broke the little "nipple" on this black reservoir, so now we need to get that. Still could not see where the leak is happening. One person suggested it is the head gasket. Before I start taking it to a shop I would like to get an idea of what cost and what it is that could be wrong.

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    Reviewed Feb. 4, 2012

    The passlock won’t work and had electrical problems. The car won't start. General Motors should recall.

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    Reviewed Feb. 3, 2012

    My 2003 Impala has the same security bypass problem, as everyone else. The car won't start, and the security light comes on. I spent almost $1,000 to get it fixed, less than year later, having the same problem. I searched the internet, and the same problem is listed on many websites. It's Chevy's stupid passkey system. I love my car, but the not starting at random, really sucks. Chevy should fix their faulty system.

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    Reviewed Feb. 3, 2012

    I have a 2001 Chevy Impala. Security light is coming on and don't let the car start. It started about 2 years ago, and it happened a couple of times. Now, it is happening everyday.

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    Reviewed Jan. 28, 2012

    I have to replace injectors on my car. I've had my power steering recall done before school started and within a month my car has the worse squealing sounds. I don't have time to keep dropping my car off at a dealership because I go to school in the morning and get home when they’re closed. Overall, being that my car is a 06 with 170+k miles, I'm so proud of my baby. But I have an issue with knocking in my dash. I've been told it's the actuator and after seeing as many complaints about it and the mechanic knew exactly what I was talking about before I could let him hear it, I don't think this is a consumer's issue and should be a recall of some sort. I think I have gotten lucky with my car but it is a shame I see so many people with even brand new Impala's and have more problems than I.

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    Reviewed Jan. 25, 2012

    I own a 2001 Chevy Impala, and for the past few months my Impala shuts down at any given moment. This has happened numerous times and while my 2 children were in the car. My car would also start then shut down and will also not start at all and have a security light on and will not start for about 15mins. I have brought it to a certified GM dealer to inspect and they are not sure why the car does this, but I know this is a problem with numerous GM car models from 1999 to 2005. I love my Impala and just wish GM would recall this and fix this problem before it leads to a death. Please help to get this problem resolved so that I may drive my car without worrying about taking my kids in the car.

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    Customer ServiceStaff

    Reviewed Jan. 25, 2012

    When driving our 2008 Impala 2LT in wet conditions, it will lose the power steering and be exceedingly hard to steer. It will eventually correct itself but not until you have had to battle it. There are numerous complaints on-line about this particular problem and I found an owner of a 2008 Impala LTZ who said he was eventually able to find out there is a problem with a mis-machined harmonic balancer. When he had that replaced, there seems to be no more problems. Others made the same claim about that fixing it.

    We have called our Chevy dealership and they claim they have absolutely no knowledge of there being a problem like this. We are taking the car in with copies of all the complaints we have found. There was also the claim there is a bulletin listed in the Chevy database that describes this very problem. We are hoping that by getting the harmonic balancer replaced, it will solve our problem. We also had the problem of excessive tire wear that wore out the inside and outside tread on our tires. They did have a fix for that and once that was completed we haven't had any more problems with that. The car has about 68,000 miles on it and had 2 serious problems with it so we are not real happy about that.

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    Reliability

    Reviewed Jan. 23, 2012

    I have had all kinds of problems with my 2006 Chevy Impala SS. All the way from batteries going bad, to severe oil consumption, which I have been told is within the limits for Chevy. It uses 2-3 quarts per 3,000 miles, engine revs up while driving at a steady speed, tire monitor systems, defective wheels, water pump, steering hoses, etc.

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    Reviewed Jan. 20, 2012

    2002 Chevrolet Monte Carlo engine intermittently cuts off when come to semi-stop and complete stop. Very frustrating!

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    Customer ServicePricePunctuality & Speed

    Reviewed Jan. 8, 2012

    I bought my 2007 Impala LTZ in 2009 for nearly $16,999 in cash! I fell in love immediately but it changed fast. I was pulled over after a few hours of driving it because it was sold to me without a working tail light. After 4 months, I took the car back to the Harold's Chevrolet, where I bought it, due to shaking in the back end. I found out that the back axle was bent and it had been like that for a while as I was told. The cost to repair was nearly $500 to repair.

    Soon after, a gas cap had to be replaced under warranty. In January of 2010, I had to replace 4 tires, and brakes and rotors. In June of 2011, I noticed my transmission was jerking, I took it back to the dealership where a diagnosis test was done but they found nothing wrong. I called several times because it was getting worse and their only solution was to leave my car with them to drive around for a week. However, being a full time student, worker, and mom made that impossible. I was waiting to have the money for the rental car.

    In late December, 2011, I took the car back for an oil change and they, of course, came back with a large list of problems. I had to replace tail light for $273.94, replace coolant overflow bottle for $103.99, replace outer tie rod $166.93, replace right and left rear hub for free, 4 wheel alignment $89.95. I then asked about the transmission and was told that the power train warranty expired in August, but if the transmission drops they would take care of it. But I bet they wouldn't!

    I was so mad that I didn't look at my bill and realized that they put $40 windshield wiper blades on my car without asking or telling me! Literally 2 weeks later, my check engine light comes on. I called Harolds again and was told that if the light isn't blinking, it's probably nothing, and just try twisting the gas cap.

    I took it to Advance Auto to have their diagnosis done, its free rather than the 80$, and I was told that the oil pressure is low. I contacted GM and have an appointment on Monday to find out if the oil pump is out. GM will be contacting me on Monday and I am praying they will be able to help towards the cost of its repair!

    I realize I was ripped off in the beginning, since I was only 19 years old when the car was purchased. I bought a 2007 Impala LTZ with 50,000 miles for $16,999 but I'm not a fool. Several others have had the same problem with the same year and model. I will get rid of this car and never buy another GM car again if they don't fix this mistake!

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    Punctuality & Speed

    Reviewed Jan. 7, 2012

    2006 Chevy Impala. I was ecstatic being a 50+year old woman and purchasing her first car although used, I thought I was buying a trustworthy car. I did all the right things I thought. I had it checked out by my husband and a mechanic. All was great for the first 2 months when I had to have rotors replaced. Okay the car was 3 years old. Then had to be replaced again 3 months later. Ugh! Okay since then general maintenance until Dec 2010 when rear hub and bearings started sounding like a fog horn so replaced it. Then January 2011, the other rear went out. Since that time I have had to replace both 3 times. Surely this is a problem that should be fixed only once. Anyone else finding this issue or have suggestions on what to do next.

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    Reviewed Dec. 26, 2011

    I have a 2009 Impala, I've only had 4 months. Well, since I have had the car, I have replace the tires due to premature tire tread wearing down, I had to replace the battery, the brakes and rotors had to be done all the way around, and now my traction is acting up. I'm on the freeway and my traction service light comes on and on top of that a warning light that comes on and states engine power is shutting down, literally my car slows down and I can't accelerate while on the freeway.

    Its putting and engine sounding like rods blown and it's going to explode and then I make to get over, so I won't be hit at a high rate of speed due to the car issues, gets over just in time to get to side on expressway and engine shut down, try to start it and it say throttle has been disabled. This was a very scary experience and very dangerous and I think GM needs to recall these cars before someone gets killed.

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    Price

    Reviewed Dec. 19, 2011

    I purchased a 2007 Impala with OnStar. I parked the car for 5 days, while out of town. When I tried to get in I found the remote door lock control did not function. After I opened the door, I put the Key in and the Battery was dead. I had replaced it in May and it was September. Had the battery jump started. Received OnStar e-mail saying there was a problem with the OnStar. I pressed the OnStar Button and asked for system check. I was informed the OnStar battery was bad. I went to GM dealer, battery was replaced $222.12 cost.

    Had OnStar Check System and Was told all is okay. I met up with young man who informed me he had an accident with his GM SUV and all air bag came out. Three small children in the back had no OnStar Alert. He found out that the OnStar battery was bad, and it also discharged his car battery. The vehicle was 2 years old, when he bought it before, OnStar offered to give him 2 months service free. OnStar informed me that it was not there problem that the battery was dead. They charged me 4 months for a system that would not function in an accident. Is this not product liability?

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    Customer Service

    Reviewed Nov. 28, 2011

    I bought my 03 Impala from Van Devere Chevy here in Akron, Ohio. I've had it just a few days over a month. Within 24 hours, my ABS and traction system went out. The following day, my keyless entry quit working. I called and emailed as soon as the problems began with the ABS and keyless entry. I then, before taking it back to be looked at, took it to another mechanic who told me I was also leaking a ton a of antifreeze, had a bad front right wheel bearing and axle, temps wasn't registering correctly, and had a possible heater core leak.

    I made two lists of problems--one from me, one from the mechanic--and handed them both over to the dealership. It took seven days for them to even tell me what they were fixing on my car. I got my car back, and lo and behold, had several of the same problems. Temps still not registering correctly, puddle of water on the floor, and within two days of pick up, again my keyless entry quit working. So two weeks after buying it, it was back in the shop for a second time. Now they told me I had a windshield leak, the drainage pipes to the sunroof were leaking, and I needed a new remote for the keyless entry. They continue to tell me there is absolutely nothing wrong with the front axle or wheel bearing, that I am "hearing tire noise due to having semi aggressive tires on the car". Yet there is a loud noise--not from tires--coming from the front end, and also a clunking noise when I turn the steering wheel, which they told me was "completely normal".

    Apparently, they also think that me smelling antifreeze so bad to the point I almost had to pull over is no big deal either. And funny enough, I finally get my car on the freeway and up to 70 mph, only to nearly lose control of it for some unknown reason because its was dangerously swaying back and forth. I had to slow to 50 to continue safely.

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    Reviewed Nov. 15, 2011

    I leased then purchased a 2007 Chevy Impala. I have had problems with the electrical system (the radio will not come on at all or the speakers will go out intermittently), tires wearing prematurely, tire light staying on constantly and the car was poorly sealed (there is a mildew smell in the vehicle, but no windows have been left down while it is raining).

    The car is no longer under warranty, so any repairs have to paid for out of pocket. When the car was under warranty, the dealership did not want to look at the electrical system in my vehicle on two separate occasions. I would have needed a loaner and they were not willing to give me one because I live in the city. (I have purchased three new vehicles and none of them were stolen or tampered with). The front end ball joints wore out and had to be replaced when I had about 50,000 on the car. I was told this is what caused the premature wear on the tires.

    At about 75,000, I noticed a mildew smell when I got into my vehicle one morning. I seem to smell it whenever there is a lot of moisture outside. This car has poorly manufactured parts and the electrical system is a piece of crap. I believe GM knows of these problems and just decided to do nothing about it because no one has been seriously hurt. I have always purchased Chevy's and am disappointed they would put a vehicle like this on the road. Both of my parents worked and retired from GM. This makes me angry that I have been loyal to the brand, but the brand is not loyal to me.

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    Price

    Reviewed Nov. 10, 2011

    I have the 2006 Impala and have had nothing but problems with it. I have contacted GM directly and they are not standing by their product. It's time to do something about this lemon. GM is not standing up for their product and it is blatantly obvious why they no longer make this car as of 2010. I have had mine in the shop over 20 times, aside from routine oil changes, and I only have 50k on it! The engine is leaking oil and antifreeze, and I have already had the gaskets and seals replaced, rack and pinion, steering column and shaft, thermostat twice, sway bar, cracked rim, rear defrost, and so much more. I've spent more time in the shop than on the road.

    My dealership keeps saying that the clamp on the hoses come loose, but are not admitting that there is an intake manifold issue. They put stop leak tablets in the reservoir, fill it up, and send me on my way. GM is willing to admit my inconvenience but not do anything about it. They offered me a managerial rebate ($1,500) towards the purchase of another new car. That is an insult. It will cost me another $7,000 or more just to get an entry level plain model. That is if I can sell the one I have now. Why aren't they being made to stand behind their products? They have gone downhill since their bankruptcy. I will never buy another GM product after the way I have been treated.

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    Reliability

    Reviewed Nov. 8, 2011

    I bought a 2005 Impala about one and a half years ago. It was the biggest mistake of my life. I have been so pro-GM for the past 9 years of driving. I will never, ever, buy another GM car after owning this piece. There are so many safety issues with these cars. It is insane, that GM not only neglects helping it's customers, but continues to produce these cars.

    I have had to put more money into repairing my Impala, than my car I take to the track. My race car is more reliable than my daily driver. I don't feel safe putting my daughter in this heap. I have, so far, had to replace all 4 wheel bearings, due to ABS failure (It didn't solve the problem). Lights are still on, and continues to malfunction. Mechanics were unable to find the problem, and claim that they see these symptoms a lot in GM cars.

    I have, replaced the water pump twice now, replaced the intake manifold gasket, had issues with my rear brakes and rotors wearing unevenly, causing a brake light to light up, replaced the fuel pressure regulator, had steering, transmission, and security issues, and now a head gasket needs to be replaced.

    The car has 97,000 miles on it. I could see if this car was a lemon, or a random mistake in production, but the fact that there are complaints, after complaints, about the exact same problems, on the exact same make and model, is more than enough proof. I hope those reading this, along with the other complaints, would reconsider buying GM products. Save yourself from the headache, and the expenses, and just buy a different brand. Own up to your mistakes GM. Never again, will I make this choice in cars.

    Currently car-less, after dumping more, and more money into a car that clearly will never run right. I am never buying from GM again. It is not even safe enough, to ride my daughter in. It is a nightmare and a joke of a car company.

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    Reviewed Nov. 8, 2011

    My 2007 Impala shows the following warnings daily: Turn AC off and Engine Hot (though the AC unit isn’t on). These will be on for 2 minutes and goes off then it will show Engine Overheating and then Turn Engine Off. These will be on for 2 minutes and goes off. Then it will again show Traction Control (it forces car to slow down) and then the warning goes off after 2 to 3 minutes. It will also show Oil Pressure Low and Engine Hot then the warning doesn’t go off. I had just my oil changed and there oil is in the car.

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    Staff

    Reviewed Nov. 6, 2011

    I bought a 2008 Impala on 7/20/11. I returned the car on 8/2/11 to inquire about the door and mirror. Service person stated, "well, it is a used car". They reluctantly brought the car in. They said they cannot help me with the mirror. That is very disappointing. I am bringing the car back again tomorrow, 11/7/11 and I am hoping this time they will really fix the door and paint the side mirror.

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    Price

    Reviewed Nov. 2, 2011

    I purchased a 2008 Impala LTZ with 45000 miles on it. I also got the Vehicle One extended warranty. Recently, the engine started overheating when driving more than 10 miles per hour or just on idle. Speed up, heat up; slow down or stop then heat down. My mechanic said it needs a special part and put it in backorder. I have been waiting for 4 weeks for that part. He said he thought there was a recall on the radiator part needed that's why I have not received anything.

    Vehicle One only allows up to 6 days for a rental car. What am I supposed to do with no car for 3 weeks? I cannot afford to rent one this long and I just graduated from college and still trying to find a job. I can't believe GM is charging for this part. This it totally unacceptable, and after buying 3 Impalas in the past, this will be the last one!

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    CoveragePriceReliability

    Reviewed Oct. 27, 2011

    I have a 2009 Chevy Impala. I bought it new. Before it hit 5000 miles, I had it into service for engine oil leaks.

    At 20k miles the front tires wore down prematurely, despite perfect alignment. I had to buy new ones - expensive Michelins that are also wearing down prematurely. It is a car problem and not tire problem as what Chevy claims. I've had the molding fall apart on my front passenger leather seat yet nobody ever sits there - it's a commuter car!. The sensor in my gas tank went bad and had to replace it. There are minor other problems, but then the transmission went bad at 37000 miles, it had to be rebuilt.

    It was covered by warranty but why would it break in the first place? Now my back door locks won't open with the remote and my rear passenger window has a leak. At 40,000 miles.

    I am getting rid of this car ASAP and despite the $2500 offered by GM to help me out of it, I will never, never, never, ever buy another of their cars. I've only ever had leases before, and they were Chrysler, and never ever had something break. This car was a dud and it seems I'm not alone in my trouble with Chevy.

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    Reviewed Oct. 19, 2011

    GM has a big problem with their Passlock II security system. Multiple models are affected and they will not recall these cars. I have a 2003 Impala and I have to wait for 10 minutes to start the car 4 to 5 times a week.

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    Reviewed Oct. 17, 2011

    There is a recall on the 01 Chevy Impala engine compartment. The dealer fixed the problem and performed an inspection on the vehicle. I reached out to GM and I was told that due to the mileage, they can't assist me with the problem. General Motor is aware of the issue but since there is no recall, they will not budge. I was told that the plastic intake gasket parts are no good. Something needs to be done about this.

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    Reliability

    Reviewed Oct. 11, 2011

    I have had a 2007 Chevy Impala that I have had to replace 4 sets of tires, 3 front end alignments, 3 sets of brakes and rotors, the sensors on the tires never work all the time and the engine light stays on annoyingly so all the time. The mechanic told me it's a faulty gas cap no fixing on the light issue and the tire sensors are all new, and the computer just won't recognize them. I want to know if there is a class action suit about the tire wearing and alignment issues as I now am being told I have to have a ball joint, possibly, and wheel bearing replaced. The front tires is 6 months old and are wearing weird again.

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    Reviewed Oct. 6, 2011

    I have a 2006 Chevy Impala and have several problems with the traction control. I have had both hubs replaced and the electronic brake module, and still, the traction control is coming on when there is no need to. It happens a lot when I'm turning left or right. The dealership has no answers for me but wants to take more money, and I'm not a money tree. I have already spent over $2,000.00 trying to fix this problem, and now, the gas gauge isn't working. I have read up on both of these issues and it seems to me that there are a lot of people having the same problems with this year of car. Why wouldn't Chevy want to recall when they have so many complaints?

    I called GM about the problems with 2006 Impala. They didn't give any help. I am having transmission problems; water pump had to be replaced on the 1st week that I had it; the tie had to be replaced, and etc. It's too much to name. I am to the point of just getting another car and giving this one back to the dealership.

    My ram didn't have all of these problems and I bought that, used, in 2010. I bought a 2006 Chevy Impala and the racking pinion had a problem, then the water pump, then the light for the tires stays on, and now, some sensor light and the tracker light stay on. My warranty has expired, and I have been putting lots of money in this car, but the problems go on and on. I have put too much money in this car. I am the only means of support, and I've just about had it with this lemon of a car. It's scary that a car can suck up too much money in so little time.

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    Reviewed Oct. 3, 2011

    We bought a 2005 Impala, new. It now has 26,000 miles on it and has lots of problems with the steering. The first thing we had was lower steering column repairs and this was after the years' warranty was gone. Just this year, at less than 26000 miles, we had to replace the rack and pinion on the car. It is never driven hard as both adult drivers are over 60. As you can see by the milage, it is not driven much. Lately, I have been hearing the same popping sound during turning that I began to hear when the lower steering column started giving problems, so I expected it to have that to be repaired again. What is it with these cars that they have so many problems especially when it has so low mileage? Now when it rains, the carpet on the passenger side in front is getting wet so I expect that I have a windshield seal problem.

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    Reviewed Sept. 28, 2011

    I have a 2002 Chevy Impala and have several problems with the traction control. I have had both hubs replaced and electronic brake module, and still the traction control is coming on when there is no need to. It happens a lot when I'm turning left or right. The dealership has no answers for me but wants to take more money, and I'm not a money tree. I have already spent over $2000.00 trying to fix this problem and now, the gas gauge isn't working, which I have read up on both of these issues and it seems to me there is a lot of people having the same problems with this year of car. Why wouldn't Chevy want to recall when they have so many complaints?

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    Reviewed Sept. 27, 2011

    I have a 2000 Chevy Impala 3.4 Liter POC. Once again, I have been in the repair shop six times between 2010 and 2011. I've had to replace my water pump, heads, intake gaskets, radiator and much more. I don't know how GM can get away with this. DexCool is the worst product ever made. I would definitely like to find out how to sue DexCool, GM again.

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    PriceReliability

    Reviewed Sept. 23, 2011

    I bought a 2006 Impala in January of 2007. Having owned 3 Pontiacs that I loved, I was determined to buy a GM product. The size of the car is great, I love how everything is laid out in the car. However, there are very few mechanical parts on this car that I have not replaced. I have paid almost the same amount in repairs that the car cost when I bought it. From tire pressure sensors that won't last, to water pumps, you name it and it has stopped working on this vehicle. The sad thing is to read all of these issues and see other people having the exact same problems and then have GM tell you it's normal wear and tear. I've owned several cars. This is not normal. GM, get some pride back in your vehicles. Own up to your mistakes and do some recalls. If it's defective, replace or repair it. A 5 year old car that has been taken cared of should not be in the shape my car is in now.

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    Punctuality & Speed

    Reviewed Sept. 22, 2011

    I bought a used 2008 Impala with 16,000 miles on it. I wish I would have researched cars and looked on several sites before my purchase. First issue is the windshield wiper sprayer went out. Second issue, the transmission started jerking when stopping and going at lights. It just seems to be intermittent, some days worse than others, sometimes doesn't seem to happen and others all day long. Then, almost exactly at 100,000 miles, after warranty, the fuel pump went out (800 miles later). Now another check engine light went out. My husband says it has something to do with emissions and I can still drive it. Now, just this morning, on my way to work, while driving through a 20mph school zone, a message and bell came on that said engine - "power is reduced" - and it was. I pulled over, turned it off and restarted and had power again.

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    Installation & SetupCoveragePriceStaffReliability

    Reviewed Sept. 15, 2011

    2002 Chevrolet Impala LS has given me many problems. They are as follows:

    1. The fuel pressure regulator on the fuel rail had a ruptured diaphragm and was allowing raw gas to be sucked into the vacuum lines. The engine would stall and gas smell was prevalent. The vehicles has 36,500 miles and not covered under warranty. It cost me $75.00 for the part and I installed it.

    2. The catalytic converter plugged up causing loss of power. After replacing the catalytic converter myself, I found out about the extended coverage of the defective catalytic converter and was reimbursed by Chevrolet.

    3. At about 80,000 miles, my miles per gallon went down. I noticed that I had no overdrive gear (4th gear). After extensive research, I found out that the 4th clutch and hub in the 4T65E hydramatic transmission was not heat treated for several model years and that the splines eventually strip off the end of the shaft. I replaced the 4th hub and clutch along with new solenoids and a special updated valve in valve body myself. I spent $700.00 in parts and tools, and it took me two days, not including the research. The trans shop wanted $2,200.

    3. The engine would not warm up in cold weather. I replaced the engine coolant thermostat as it was stuck open.

    4. The front brake rotors warp easy and should be replaced with premium rotors that are thicker.

    5. The alloy wheels corrode where the lead wheel weights were installed by the factory. They were supposed to use coated wheel weights. A new wheel cost over $200 with shipping. The rim leaks caused by corrosion are a problem.

    6. The heated driver's seat quit working. The wiring pulls away when kneeling on the seat causing a malfunction.

    7. There was oil leaking onto the top of the engine that was caused by improperly torqued plastic manifold bolts. I replaced the upper and lower manifold gaskets and saw no problem with the old gaskets. I tightened the manifold bolts slightly beyond specifications. No leaks as of yet.

    8. The exhaust resonator rusted out at weld seam. The rest of the exhaust system is still solid at 103,500 miles. The catalytic converter pipe had been replaced 20,000 miles earlier.

    9. The O2 sensors were replaced. They were causing idle to increase and decrease.

    10. One of the horns quit working. I have not replaced it. It quit working at about 60,000 miles.

    11. While under car, I noticed the rusty hydraulic brake lines. Why are manufactures still using steel hydraulic brake lines that rust away causing loss of braking?

    12. Another new problem is coming on. When pressing radio button to customize settings on the RDS type radio, it won't work at times. At times, the A/C won't turn on. At times, the engine cooling fans won't turn on. At times, the automatic door locks won't unlock or lock when moving shifter. I am suspicious of faulty BCM module.

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    Customer ServicePrice

    Reviewed Aug. 30, 2011

    After nine long months of struggling to get to and from work, I was finally able to purchase a car.

    In February of 2009, I purchased a 2007 Chevy Impala. Very proud moment for myself and my two children. Probably eight months into our new purchase, passenger side window was let down and I was unable to let it back up.

    Car was taken to Chevy dealership and they beat the crap out of my door, enabling to get it back up. Not to mention that it was raining and I had to drive to them. They didn't charge me for this quick fix but they told me the part that I needed for the door was gonna be 19 bucks, but that doesn't include labor. So I had to threaten people not to touch my window.

    Soon thereafter, I began having problems with my car making a clicking sound when I went to start the car. It would start and I could only drive to one, maybe two places before it wouldn't start again. I have been stranded with my kids way more than I care to count.

    I've taken this care to several mechanics who I've had to pay to make a diagnosis only to keep having the same problem. I've had the starter replaced, problem still not fixed. I've been told several things it could be. I'm sick and tired of playing the guessing game with this car. I've had my battery replaced only to find out that the battery was good. I've had to leave my car overnight in a store parking lot in order to let it rest and hope that it restarts upon return, which it did.

    I'm limited to where I can go. I work for 12 hours then home--only. Store then home. I go where my car can sit for a while so I can have a chance going somewhere else. Right now, I'm being told that there are problems with the computer, not communication with some part of the car that starts. I know this is gonna cost an arm and a leg and maybe my firstborn child.

    I was stranded yesterday and called to get a tow. They heard my children and basically told me to call someone to come get us because they couldn't accommodate children who require a car seat.

    **! I am at my wit's end with this car. I'm tired of being stranded, I'm tired of paying for a car that I can't drive. I'm tired of not knowing what is wrong with this car. Had I known I was gonna go through all of this hassle, I would have gotten a foreign car.

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    Reviewed Aug. 29, 2011

    My 2006 Impala had transmission problems. At 32k miles, the transmission went out. Chevy went ahead and replaced the transmission. At 64k, the transmission went out again. They would not replace it for free. I had to pay a $500 deductible. I'm now at 82k. I need to replace the front wheel bearings. And I'm dreading to hit the 96k mark because of my transmission!

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    Price

    Reviewed Aug. 25, 2011

    This is not a complaint against the dealership because they were great. I just wanted to make a comment to Chevrolet company because I have a 2011 Impala, which I like very much. However, the headrest that is in the middle of the backseat causes a blind spot from seeing clearly out the back window. What I want to know is how can I get it out of there with no cost to me? It's very dangerous because you don't get a full view out of the back window. I travel a lot and I don't like to rely on my side mirrors.

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    Reviewed Aug. 24, 2011

    The passlock security system has been locking the 2004 Chevy Impala ignition system off. It will start after a series of waiting. But how long will this continue until it doesn't start at all? My family has been stranded for hours waiting for the system to 're-learn'. There is no reason for a vehicle to have a system like this only to put families in jeopardy.

    So far, it is emotionally exhausting when a car won't start and your family is stranded just because of a factory security system forced on buyers. This is a major safety issue. The security system is actually working against the car owners and not the other way around. Read Impala forums or any other related sites under GM Passlock issues and you'll know that there are many of us.

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    Reviewed Aug. 23, 2011

    We own a 2008 Chevrolet Impala. Since the spring of 2010, the back doors would not unlock or lock with the auto key. The driver's door also does this now. Our Chevrolet dealer went out of business, so it took me several months to call one. They said it would cost at least $175.00 to look on the doors. I couldn't do that. I sent an email complaint to Chevrolet in August 2011. They had me take the car to the authorized dealership to have an analysis done. We do not have a warranty on the car so we paid for the process.

    Chevrolet had a District Specialist call my wife and discuss what was wrong and what the dealership found. They then called the dealership and called my wife back. They said the car didn't have a warranty and had too many miles on it. She explained to them that the miles had nothing to do with a defective part. The dealership said this was a common problem. They told her there have been no complaints on this car (meaning an Impala) and they would not make an exception to this (even though they can), so therefore they would not cover the expense. They would make a note that we disagreed with their decision.

    Our back doors have to be manually opened all the time and the driver's door when it decides not to work. This is a defective part. We did not cause the problem. We are filing a complaint with them and expected assistance. This can be a safety issue. I don't see why it should be the judgment of one person. How do they know without issuing a nationwide request for this problem to be sent in?

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    Reviewed Aug. 22, 2011

    My rear driver's side car door, on my 2008 Impala, broke even though the car is used only by me and I rarely used the back doors. I believe it is due to faulty parts. Chevrolet tried to charge me $323.00 to fix the lock because they said that the car had too many miles on it. I disagreed because mileage has nothing to do with door locks, especially unused door locks.

    I feel the company is at fault for installing poor parts on their cars and they shouldn't consider mileage a factor on a part of a car that has nothing to do with miles. And now I'm stuck with a car, where I can't even use the back seat unless I crawl through the other side and manually unlock the door. That's unacceptable for a newer, mid-priced car!

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    Reviewed Aug. 13, 2011

    I purchased a used 2004 Chevy Impala in 2005. It had 20,000 miles v6, loaded. I LOVE it! After a couple of years, it just started falling apart. A lot of it is electrical. My windows, I have replaced the switch 3 times; I then realized it was in my wiring and not my switch. Therefore, I can't roll my windows down at all. Next, sludge in radiator made my car run hot. I was out of town, 2 hours away from home by myself in a big city. I am a female and it was right at sunset. I was so terrified I didn't know anyone in that city. My lights won't go off (ABS Light and Traction Light). My heater went out shortly after I bought it. The windshield wipers quit working as I was driving down the road in a bad storm.

    Some screw kept coming out and therefore they wouldn't move back & forth. Speedometer and gas gauge both quit working. My CD player totally quit and would try and eat the CDs. The cigarette lighter at the back came out of the hole and detached. If you press the brakes in too hard, it makes a funny noise and does this gripping thing. It acted like you're about to lose brakes. Rear view mirror fell down for no reason, nothing was hanging from it. About every 2-3 days, my low tire pressure light comes on. The serpentine belt broke causing the car to lock up as I was driving down the road. The little wheels that turn the belt, I had to replace one and then a few days later, had to replace the same one.

    I LOVE my car. I really do, but I hate the fact that all these things keep happening. There have been even more than this, I just don't have all paperwork in front of me. I think my car is beautiful and very spacious, it just doesn't work like a car should and **. Everyone I know with an Impala 01-07 has had electrical problems and windshield-wiper problems. It's really ridiculous. They need to make more recalls to fix their wrongs and make them right.

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    Chevy Impala Company Information

    Company Name:
    Chevy Impala
    Website:
    www.chevrolet.com