Carvana Reviews

My experience of buying a car through Carvana was perfect. I found what I was looking for and the entire process from search to buying to getting tag was smooth. I was very happy not to go to a dealership. One thing to note: banks have not embraced online car dealers, so we had to finance through Carvana then refi through our bank. It went smoothly, though. Highly recommend!!

Selling my car to Carvana was the easiest and most hassle free experience I have ever had. I would recommend Carvana for selling your old car. The offer was fast and fair, and the pick up service was quick and on time.

Car was sold without disclosure of interior damage to passenger side door. Paneling appeared to have been gauged by a screwdriver across the entire plastic interior in what appears to be vandalism (could not have occurred naturally due to irregular shapes of damage). At time of drop off on 02/15/23, Carvana employee Peter took pictures of the damages and advised he would report it immediately, that the damages would “absolutely be covered” and someone would be in touch to advise of next steps. After several days, I followed up with Carvana who shared the photos were never uploaded! The return date was extended two days and I was instructed to follow up with third party Silver Rock to report the damages. Photos were sent however the claim was denied. I protested Carvana states the following on their site:

Carvana made the whole process of sell a car fast, easy and painless. The entire transaction was well prepared, taking less than 15 minutes to inspect the car, sign all paperwork and provide me with a check. Would use their service again!

I wanted to sell my Tacoma so I began with the Toyota dealership where I bought and maintained all service. They offered me a low purchase price even though it was a low-mileage truck in almost perfect condition. I decided to try Carvana. I was offered $5585 more than the dealership who proclaimed they were offering me the best deal possible. The offer from Carvana was made on Tuesday. I accepted on Wednesday. The truck was delivered on Friday with a 12-minute exchange of paperwork. I would highly recommend Carvana to anyone for speed and fairness of the sale.

It’s February 2023 and I think that they must have got on top of their work and fixed all of the problems people were having with them because My experience buying from Carvana was the best experience ever. I have seen bad reviews online and doubted them at first but still decided to go ahead and give them a try. My first call with them went great, they have easy and great communication through customer support. 10/10 on that. The picking up of the car went smooth and I was there for about 10 minutes and left with the car. I didn’t have any problems on the phone or at Carvana's venting machine. They have excellent employees and great communication. The car itself was clean and ready for me to drive with a full tank. Interior was spotless, smelled great. The car drives perfectly and has no issues after taking it to the mechanic for a check-up.

I bought my Hyundai in August 9th 2022... The delivery date was changed 3 times. Eventually I got my car Sept 10th. It looked lovely. I went for drive, checked it out on the outside. Brought it to a mechanic the following day to check over and he found a crack in gasket pipe and cap. The passenger mirror was was not working also. It was just a mirror and could not be adjusted. - N S E or W. Contacted Silverrock to have it repaired and this is where my story begins.

Was satisfied with the offer that was made for my vehicle. Everything done online and was simple and quick. Great communication and everything went very smoothly. Had my vehicle picked up and that went very smoothly as well. Could not have been more pleased!

My car was delivered with damage that was not specified, detailed, or described to me before I placed my order. The pick up center said that Silver Rock would help me with my claim. I submitted all claims SAME day that I picked up my car. It’s now been 9 days and nobody has gotten back to me about the damages on my vehicle. They claim it only takes 24-48 hours to get a response from Silver Rock but I’ve been waiting NINE DAYS and I haven’t heard from ANYBODY. It’s now past my deadline to return my vehicle and I still have no idea if Carvana is going to take care of me on this. I paid top top top dollar for the used vehicle that I selected and then I paid another $1500 to ship the car.

I decided to sell my 2014 Audi A5 to Carvana. It was so easy! Enter the license plate to get started. Answer the specific questions. They came up with an acceptable price. Very good correspondence via email. I opted to have Carvana come pick up the car. The pickup driver, Tanner, contacted us that morning with an arrival time. He was on time, prepared and courteous. Carvana had my money deposited in my account within 2 days. Extremely pleased with the entire deal. Thanks, Carvana!

Carvana was super easy and fast to deal with, once you submit your information, they give you a whole list of vehicles to choose from within your budget and no pushy car salesman involved. Once I found my vehicle and it was shipped, I was literally in and out within eight minutes of picking up my vehicle and driving it home. I highly highly recommend Carvana very easy purchasing. No pushy salesman.

I cannot recommend Carvana and am worried that more unsafe cars will be purchased by this company. I purchased a Toyota RAV4 from Carvana on January 31, 2023. The car was to be delivered two weeks later. The day before it was scheduled to arrive I was informed it was delayed a week due to transportation issues. A week later, and 75 minutes before it was supposed to arrive at my home, I was informed that technicians looked at the bottom of the car and found rust, resulting in the car being unsellable. I was offered a new date but of May 2023 for the same, unsellable, car or $250 off another carvana vehicle. Why was this not found earlier? Why was looking under the vehicle not 1 of the “150 point inspection” all cars undergo?

It was a faster and smoother transaction than I expected. The representatives got me an appointment to pick up my car the day after I submitted all of my documents. I will definitely use them again in the future.

This is the second time I’ve used Carvana when I wished to sell my vehicle. The online process is very easy and user friendly. It took a matter of 10 minutes to sign up, answer a few questions and I received my quote immediately. The following day I was asked to upload a few documents and within 2 days I was setting up an appointment to have them pick up my vehicle. I chose to have the funds deposited electronically into my account and the following day, the funds were there. No brainer for me—takes the pressure, stress, time and headache out of selling a vehicle!

This was my first experience buying a car online and I have to say that everything went smoothly. Carvana gave me more towards my trade than Kelly Blue Book suggested. Since I knew the make and model of the car I wanted all I had to do was look for one in the price range I needed. From there it was easy to narrow down my selection by color, mileage, and condition.

I sold my SUV to Carvana with no problems. Everything was set up online. It was a good experience and the on-site Rep was friendly and professional. All the details were explained well during and after the process.

Bought a car from this place. When the delivery day came was told car was sold to someone else. Which I had car insurance already on through my insurance company (Carvana requires you to have insurance 48 hours before delivery). So didn’t get this car. Pick out another car. Delivery date kept changing because of all the repair they made to make sure it was safe. Then we waited a few more weeks. On day of delivery, driver called and told and ask if we wanted car that day since car had no brakes. Well after waiting so long I said, "Deliver it." Got it. Brake pads were down to metal and rotors were past shot. Tires that said they were new were bald and wire was out. Check engine light was on. They stated car had small scratch. Bumped looked as it was hit by a cement wall.

They arrived on time, confirmed the vehicle and had a check ready to hand over. Employee picking up the vehicle was friendly and courteous. Quick and easy service. Very impressed. Would certainly recommend them.

I purchased a 2017 Toyota Camry from Carvana in Jan of 2023. It was advertised as free shipping. When I was going over the contract I discovered I was charged for the $190 shipping fee and a $190 delivery fee. I went online to resolve the situation and had proof of the advertised free shipping (printed out copy of the screenshot of the advertisement showing the free shipping) even after sending them a copy of the proof they refused to refund the false charges. As we were talking I brought up the ad on my computer. During the time I was online with them (75 mins) they altered the ad to add on shipping fees. Then they deleted it entirely.

Easy and fast, probably the best way to even purchase a car nowadays. The car I purchased was better in person. I will definitely use them again in the future. Thank you for making my life easier today.

The buying experience, where I did all the work, was fine. But when Carvana got involved, it became a Vaudeville act. 2 delays in shipping. Then when they did ship, they forgot to inspect so I just got a FedEx package that said they can’t register until I take time out of my day to get the vehicle inspected and send them the report. VERY POOR CUSTOMER SERVICE.

Every time I contacted them, they said something different. Then they kept postponing the vehicle I originally purchased. Breanna was the only good experience I had. She actually took the time to get everything in order and even found me a better deal for a similar vehicle that would be delivered within two days. We got my mom's car from them a couple years ago with no problems, this time however they were definitely NOT the best in customer care.

When I went to pick up my vehicle there was a gentleman helping someone else but no one was there to talk about my vehicle. I waited for several minutes before I was greeted by a woman who informed me that she had sent forms over that I needed to sign. The documents she had sent were not labeled as coming from Carvana so I had disregarded them. Also considering that I had signed a number of things already it didn't occur to me that there could have been more. Her attitude about it was horrible.

I recently purchased a car from Carvava, 2 days ago. During delivery we noticed the tires were bad and the car needed alignment, we also noticed there was a light on to service the 4-wheel drive. The driver stated that he would note this for the warranty so we wouldn't get any hassle (his words) and these items would be repaired or replaced. Now the warranty place is stating none of this will be covered and Carvana says there is nothing they can do. I didn't expect a brand-new car, however, 150 point check certainly should have revealed this. I cannot reach anyone by phone, everyone just wants to chat. I am so disappointed in this outcome. And it costs me $990 for nothing.

We have successfully purchased several cars from Carvana in the past, but this was the first sale to Carvana. Very easy process, we were given a great offer and the hand over was super smooth. So happy with our transaction.

Made on-line purchase of a car for my wife and paid $19k down. Car delivered on 1/10/2023 after dark. We did a quick test drive and everything seemed fine. Next day in the daylight she drove the car and since it had the "cold weather package" the front windshield was heated. The lines in the glass affected my wife's visibility, so we requested a swap. Chose the car and it was delivered 10 days later on 1/20/2023. Unfortunately, when it arrived (the delivery driver gave me some advanced notice) the car was beat up. Although there were minor blemishes noted in the listing the car had over 50 noticeable dings, scratches and damage down to bare metal mostly on the doors and quarter panels. Some had been poorly touched up with a paint pen. In addition, the passenger rear tire had two gashes in the rubber exceeding 3 inches. To make a long story short, the interior was worse.

I sold my car and the process was easy, vehicle pickup was very smooth with no change from the price quoted online and payment was received via ACH within 48 hours of the car sold. Car sold price was also more expensive than other companies, so I am really satisfied.

I showed up an hour early for my appointment, the staff worked me in ahead of schedule. The car was exactly what was advertised. It was the easiest car-buying experience I’ve ever had. This made my 150-mile trip to Louisville worth it.I would buy another car from them. My trade-in was equally as simple. The staff removed my plate and gathered up a jacket I left in the car while I was test-driving the one I selected.

From the very beginning everyone I dealt with was incompetent. After jumping through hours of hoops I found the first two cars I contracted for were not available. When I finally did get a car the delivery was rescheduled three times. When I picked it up it was covered in salt. The advocate said they couldn’t wash it because it was too cold. She said, "Once you wash it if there are any scratches you just let us know." When I washed it there were three gouges in the hood. I contacted their insurance people and was told their evaluation team doesn’t catch everything and that it was considered normal wear and they weren’t going to fix it. I’ve since had to have a leaking tire remounted. I would go out of my way to tell people to never deal with this company.

I wouldn’t use Carvana again or recommend to anyone. You pay a little more thinking it will be a better stress-free experience but it's been anything but that. I should have just gone to a dealer and haggled with them. I spent two days on the phone with them trying to fix issues and mistakes that were created by their horrible underwriting department and customer service. They ended up canceling my order by accident and lost my original delivery date and now the car is delayed due to their stupidity. The representative that was on the phone with me realized the colossal mistake and instead of fixing it, she panicked and hung the phone up and never called back.

My vehicle was delivered with very obvious damage, including a huge gash on the top. The gash was down to the metal, but they would not fix it. They said it was cosmetic, and although it would cause rust and corrosion, it was within their standards. Either way, it was clear damage that I saw immediately, yet they did not disclose online. In addition, there was overspray and damage on both bumpers. They did agree to fix those, which is the only reason they get 2 stars rather than 1. But again, they never disclosed any of that damage. There was zero indication of it you till I inspected the car upon delivery…and they were obvious.

The sale of my 2018 Alfa Romeo Giulia was easy and stress free. After answering a few questions and entering the VIN into the Carvana website, I was immediately sent a very reasonable purchase quote which I accepted. The auto was picked up by a friendly and knowledgeable associate at the requested time and the proceeds were deposited directly into my bank account the following morning. It was a very convenient process and I would highly recommend it to anyone thinking of selling their automobile.

Had a great experience selling my vehicle to Carvana. From start to finish, the entire process was very seamless. I couldn’t have been more pleased with everything. For anyone selling a vehicle, I highly recommend Carvana. 10 out of 10.

Sold 2 vehicles through their website, all aspects went extremely well. Basically monitored each vehicle’s value over 4-6 week span, pulled trigger when we agreed with value they offered. Scheduled pickup for specific date & time span, they showed up, reviewed vehicle, completed necessary documents, took vehicle; maybe 1/2 hour total.

I was able to sell my car for the most money through Carvana (I tried the dealership, Carmax, KBB, etc.) and buy a new car for a good deal. I absolutely loved being able to do everything online and not have to deal with sitting around in a dealership trying to haggle for a decent price or interest rate. The only issue I had was that my original delivery date had to be moved DUE TO WEATHER, not due to Carvana or myself. When the car was delivered, the process took 30 minutes to do the paperwork and check everything and then it was done. I will truly never go to a dealership again. That fact alone is worth 5 stars. Any time I needed to talk to a person, I called the number and waited less than 5 minutes to speak to a human who HELPED me and answered my questions or concerns. The app/website are great. I cannot stress enough how much I like my car and the experience as a whole. The 7-day return policy is just icing on the cake!

It was simply great! The car, the service, the price and no lying salesman! Just an honest deal on a great car. Thank You Carvana. I will NEVER buy from a Mercedes Dealer again! My entire Family is amazed at the service and quality you offer.

I have only had my car 11 months from Carvana and I've had nothing but problems with the car. 1st it was the radiator that went bad. They fixed it and I'm still getting the smell of antifreeze. 2nd the engine is starting to shake. 3rd I need a new muffler because the muffler is going bad And the 4th thing the 3rd brake light started leaking right after I blocked the car so I had to put silicone around it to stop it from leaking inside the car.

I purchased a 2015 VW GTI from Carvana in august of 2022. The car supposedly went through a 150 point inspection, including wheels torqued to spec. When trying to remove one of the wheels, all of the locking lug bolts were grossly over tightened to the point that the lug lock key stripped while attempting to remove the wheel. I took the car to the dealership, and they quoted me $960 in labor cost to get the wheel locks removed, due to them being extremely over tightened, which will take hours to remove.

Every time I talked to one of the agents, used the app, or the website, each thing had something different to say. I wasted hours of my time, and only AFTER my cashier's check was received, which I had to have someone drive me an hour to get, verified with an agent previously that my bank was OK to use, AND two hours verifying other documents, I was told they can't use my bank. I had to finance at a 16.5% interest rate with Carvana instead of a 5.99% interest rate with my bank, despite having a 751 credit score and no credit card debt. Three weeks later and I'm still sorting out the financial details to refinance.

Super low balling. My Toyota Yaris is around $8000, they offered $2100.. I would never try this site ever again. I just wanted to give a shot, I see many cars for sale from this site, now I know I will never use their service. Is there any car left for $2100 in the US?

My complaint. I have had really good luck with Carvana in the past, however, I must say that I’m very disappointed with my purchase this time. I have been a loyal customer for the past several years and this is my fourth time buyingselling a vehicle. So here’s how things are playing out now, I purchased a awesome 2013 Jeep Wrangler unlimited Sahara (Very Nice) delivered on 1-13-2023. Due to having Covid symptoms I really didn’t have time to really check out the Jeep until 1-16-2023.

I just sold my 2019 Hyundai Tucson to Carvana. This is my third time doing business with it, and I always satisfied with it. I strongly recommend Carvana for selling used cars. It's so nice and easy. Thank you, Carvana.

This was my third sell to Carvana. At 70 I have bought and sold a many vehicle so I know the time and trouble it entails first hand. Carvana has made time and trouble a thing of the past. But has managed to hang onto customer service of the old days. If you find better service you’re paying for it! Even if adding all three together I still only spent less than an hour signing and getting paid on the spot. By the way on the first sell I made a hefty profit and on the other two was paid more than all the other offers. My repeat business has to be EARNED. And my grandpas taught me to not say anything nice or mean unless it’s the truth. Thanks Carvana. Franklin

I signed up for the Carvana app because I was in the market for a used car. I was getting ads sent to me for new listing and price reduction cars. I received the perfect car for our family with free shipping. After qualifying for a loan I was finalizing paperwork and realized the shipping was included in the sale. I appealed to a representative and they wouldn't waive the shipping even after sending them a screenshot of the ad. I canceled the sale and appealed to the better business bureau. Their reply was there was nothing they could do because I canceled the sale.

I purchased a used car from Carvana for the first time. The process to purchase and pay in full was easy. On delivery day, the delivery was 30 minutes late. When the driver came, he asked if I wanted to test drive the vehicle. As they were late and my wife had to leave for work, I couldn't test drive as I had 2 kids at home. He told me I had 7 days and 400 miles to report any issues or problems with the car. I signed the paperwork and turned the car off. Went a few hours later to test drive the vehicle after installing the car seats and immediately noticed a crack in the windshield. It was 2 small marks next to each other that had begun to splinter.

I recently sold my vehicle to Carvana, and it was a wonderful experience. Unlike a private sale, there was no hassle in running around to meet up with strangers and allow them to test drive it. Also unlike trading a car in to a dealership, the quote I was given by Carvana was more than fair, and they didn't attempt to low ball me at any time. The Carvana rep arrived at my house, looked at the car and turned it on, had me sign some papers, pulled it up on to the truck, and that was it. The purchase money was deposited in my account the next day. I highly recommend this service and Carvana!

I purchased a vehicle on January 7th, 2023. Carvana took in my trade. On the contract that Carvana and myself signed, there was an enormous error that wasn't caught until Carvana went to pay off my trade. They made a 10k mistake on my trade-in. I had the new car for a month and made a payment before Carvana figured out the contract mistake. They then sent me to their customer relations department to solve this. Carvana admitted they made a mistake on the contract. The only way they would fix it was for me to return the car or give them over 5k in a down payment due to the negative equity in my car.

It took 3 cars to finally get a car. The first 2 cars had title problems so they had to cancel them. The 3rd car I did get after having it for one day wouldn't start. I had to bring to service dealer to fix it. Needed a new battery, front and back brakes had to be replaced and other things were wrong with. Wanted to return it but they said I would have to put a down payment of $3100 to get a another car when the car they sold me was no money down. Carvana is terrible. Now I'm stuck with the car I have.

My experience with Carvana was extremely easy and I received fair value for car! It’s as easy as filling out an online form, getting a quote back, and accepting it. They walk you through the process start to finish. Thank you Carvana.

Everything went fine with the process, all the way to the actual delivery of the vehicle. First drive showed a problem, front-end alignment was off, steering wheel not straight. Further inspection showed left front strut leaking hydraulic fluid. Also, the positive battery terminal was badly corroded, found this after a cold start was a little slow turning over. All these things should have been caught before delivery. So now I have to go through the repair process, make appointment, wait 10 days, drop vehicle off at repair facility, wait more days. It looks like I have to pay a $100 deductible for the repairs. Wish that could be waived?

I absolutely loved not having to deal/haggle with a salesperson, and I got my car within two days of online purchase! The man who delivered my car was impeccably polite and kind--truly excellent customer service! I got to test drive my vehicle prior to the final sale. Carvana was the easiest car buying experience, and I got a fantastic vehicle--just as described online! The only drawback was waiting for the registration (although likely due to staffing shortages at BMVs), which required several stern phone calls, but I did get it within the promised time frame. I don't know if that would have happened without my persistence. I LOVE my vehicle, and I had a wonderful experience with Carvana!

There is no accountability in the organization when an employee makes an error. If they place the customer in a bad situation, Carvana will neither accept responsibility as a company nor do anything to make it right with the customer. I financed a vehicle with Carvana with a 1pm Thursday 2/2/2023 delivery time. I received an email on Wednesday 2/1/2023 at 6:46pm which verified my order was "approved" for delivery the next day at 1pm.

We had an appointment time for our vehicle to be picked up. We received several texts and emails confirming the time and location of pickup. The day of pickup we received a confirmation text “Thanks for checking on your order! Your appointment is on track and we look forward to seeing you soon. We recommend keeping an eye on your order dashboard”. When no one showed up, we checked the dashboard that said our appointment had been changed from Sunday at 8:30am to Tuesday at 2pm! Shocked because we were leaving the country the next day! And this appointment had been confirmed several times!! My husband searched online and called customer service. The agent said there was no one to call and they relied on email. We were on a time constraint! Then at 11:15 am, we received a call telling us to drive the car 40 minutes from our house and to get there by noon!

I went on their site, put in my VIN number, answered a few questions about my vehicle, and got an offer. The offer was more than one I had gotten on another site I had used in the past so I chose them. I chose pickup rather than taking the vehicle to them. They came out, verified the VIN number, and that was it. The money was in my account that night and my loan was paid off 5 days later (vehicle was worth more than payoff). Easy. Highly recommend over trading in any day or trying to sell privately, both of which I have done in the past.

Worst car buying experience of my life. The first car I bought I loved, but ultimately had to return due to an electronic issue that their in-service providers couldn't fix, and their warranty company's reputation being so bad that the manufacturer dealerships wouldn't work with them at all. Swapped it in for a second car, which is working out so far, but the 3-month temporary registration expired. They then send me an email, the day after its expiration, saying that the registration is still on track to be finished before the temporary registration expires....excuse me? I still don't have the physical plates, and was given no clear answer on their ETA. I was offered a $52 refund "for the inconvenience" which covers less than an 8th of the cost of the rental car I needed to pay for out of pocket. Ensuring customer happiness doesn't seem to be one of their priorities. Steer clear of Carvana. Their downsides far outweighs their perks.

I purchased a car roughly 2 months ago. In the last two days all the crash sensor lights have been going on as if I was in an accident. I went to my local garage and had to look at the car. At that moment I was told that this car was in the front and collision, the CBD2 hook up was not bracket on correctly either, which, in the state of Arizona means you cannot go through inspection. Both times when these lights go on the car goes into a coast mode, which slowly stops the car. That is a wonderful experience when you’re going 70 miles an hour on the highway and this happens. I called Carvana up about this issue, and they told me since it’s past the seven day there’s nothing they can do and I have to go through the extended warranty or pay for it on my own. That is the way they handle a car that they sold with under false advertising. It is sickening how they do not care. I will never buy another car from Carvana again. They truly do not care about the customer and only care about the bottom line!

As a previous employee, I should have known better. I requested an offer on my Lexus - I entered 18K for the mileage and received an offer. I then adjusted the mileage to 17.5K and the offer lowered by $600. I asked, begged, pleaded for Carvana to honor the original offer. There were no logical explanations offered. One advocate told me because the mileage changed by such a substantial amount - 500 miles less. It was a blessing in disguise. I received two similar offers and one higher offer. If you're selling your car, try **, **, **. All of them matched or increased the offer from Carvana. Carvana has a high employee turnover rate and no real customer retention skills. Many of their decisions lack logic are akin to "because I said so". As a previous employee and potential customer, I urge you to take your business elsewhere.

I thought to give Carvana a try by purchasing a vehicle completely online back in Sept 2022. Everything went smoothly until I failed to get the license plate by the time the temporary one expired on Dec 18, 2022. Karl from the senior support team has been assigned to handle my case since my first inquiry about the delay. On Dec 22, 2022, he notified me that the paperwork was with the state and I should expect to receive my license plate anytime soon. A month went by and it never arrived. So I went to a nearby DMV field office in an attempt to get a temporary license plate and only to find out that they never received the paperwork from Carvana.

Carvana sold me a Camry with 10,000 miles that had a very bad alignment and damaged CV. Car was also missing the spare tire and the all weather floor mats that were in the description of the car. I took the car to the mechanic first chance I had and he kept using the words “traumatic” to describe what happened to the alignment and the CV boot. He also used the term “dukes of hazard”.

I had a great experience working with Carvana. While the offer I got was lower than I would have liked (they have to make money), the process was easy and smooth. The young lady who came to pick up my car was on time, polite, professional, and fast. They had a printed check ready for me. I signed paperwork and was done in 5 minutes. I would use this company again.

This was our 3rd purchase from Carvana. We decided to use them again because our previous 2 purchases had been flawless with amazing customer service and we loved the no hassle experience. Again the buying process was extremely easy and we had no issues. In the past we have opted for deliveries to our home but this time we opted to pick it up from the car vending site as it was only 10 minutes down the road. Beware - The pick up process is NOTHING like the description.

Purchased a car over a year ago that had both mechanical and interior/exterior damage that supposed to be fixed. The Carvana delivery guy notated several exterior problems upon dropping off the car. On top of that There were several more concerns that were supposed to be fixed that were approved within the first several days of receiving the car.

I was extremely pleased with the entire process. Providing the required information on the car I wanted to sell only required a copy of the title and a picture of the dashboard. I heard back within hours with an offer that was significantly larger than what my local dealers were willing to offer. We opted to drive the car to the Carvana site and after just a few minutes of checking by the Carvana representative, the previously stated offer was agreed on and we were immediately given the check. The entire process was a win-win situation with the smoothness of the transaction and the price I received.

All I can say if I could rate it negative stars, I would. I bought a car from Carvana 12 days ago. When I first got it delivered there was paint chips. No big deal. Said they would fix it. COMPLETE SCAM! I was going 65 miles on the highway. Paint chips literally flying off my car. I called to tell them about this situation and they pretty much told me to shove it up my butt and had nothing to even say. They said “It’s all checked with Carfax. 150 inspection.” Yeah okay. I don’t know what kind of people work there, but this should not have passed inspection. I will tell every single person possible to NEVER EVER EVER buy a car from carvana. My whole car is just peeling away and they have nothing to say besides the little chip it arrived with and even if I get it fixed they said if it chips again in the same spot not their problem. Everyone that I spoke with was useless and carvana sucks.

Shop at Carvana if you wanted to get scammed into buying a lemon. They will avoid you, send you in circles until the limited warranty runs out and then you're stuck with a broken car, wondering why you spent so much money for a very heavy paperweight. Avoid at all costs.

Before even getting an offer I spoke to a rep at Carvana letting them know that they would have to pickup the vehicle before the 18th. My wife and I were honest which turned out to be the wrong thing to do. We are moving out of the country on the 18th and told them we would need someone to pick it up before then. We asked if they can pick up the car on the 17th or 18th at the hotel which they said no one was available and that we needed to take the 14th or nothing. We liked the offer they gave and did everything they asked. 14th came around and about 30 minutes before the pickup and called and said they needed to reschedule.

If I could give zero stars, I would. Carvana supposedly does a 150 point inspection. They need looked at for fraud. My boyfriend purchased an 80k$ sport car that we would have had to drive out of state for. So to save time he decided to purchase off of Carvana. We take the car for a test drive. It struggles to move from a stopped start. It took 5-10 seconds to even start accelerating and move more than ten feet. It felt like we were in a manual and he didn’t know how to drive it, but the car was an automatic. We thought perhaps it was because the car hadn’t been driven, so decided to go thru with doing the seven day trial with this vehicle, however after driving it over a hundred miles, the problem with the car is still extremely obvious. The concierge at the Carvana location even noticed the problem but also thought it was due to it not being driven, as it’s a performance vehicle.

It was really easy and fast and a real person was available if I had any questions. I wish I'd known sooner how much fun it was and to not be haggled by a salesperson trying to push and talk me into something...I've been looking at the Carvana site for about a month and reading reviews. Everything went absolutely smooth and they detail explain everything, every step.. I just finished my 7day test drive and now waiting on my registration and tag transfer. I would definitely go thru Carvana next time I'm ready to trade and I'm talking to other family and friends to do the same. I still can't believe I sat at my dining room table and bought a car and they picked up my trade from my house when dropping off my new car..sign a few papers, then snapped a pic of my DL and that's it.

Do not ever use this company. I bought a truck from them for my business, they advertised the car as four wheel drive. When I got it I realized they lied and it was 2 wheel drive. After promising they would switch it out they have not returned any of my calls. Gretchen acted nice like she was going to help me and then completely stopped returning or answering all of my phone calls. I have now had to resort to suing Carvana. This is the absolute worst company in America, and it shows from their stock evaluation. This company will be bankrupt shortly, please do yourself a favor and never use them.

Carvana is a class act for sure. Very polite and respectful throughout the purchase. Very satisfied with the car I purchased. I have to give a shout out to the delivery driver. He was very cool person. The fact that this company did not take any money for a week while I tested the car is most fantastic! Will definitely come back to purchase again! Thank You!

These people do not deserve 1 star! This has been the worst car buying experience of my life and at 63 years old, I have bought and sold at least 100 cars. So, I get the car delivered to my house and the driver is nice enough to show me damage to the front bumper he said was caused loading the car on the trailer. The driver is very nice young man and told me he had reported the issue to Carvana and someone would reach out to get it taken care of, but nobody did that so I called in to find out how they would handle the issue. They told me I had to contact their partner Silver Rock who handles these issue so I did. I then get an email from Silver Rock stating this is a used car and they would not do anything to fix the damage.

I was very satisfied doing business with CARVANA. The car selling experience I had was very straightforward & hassle free from start to finish. I would recommend CARVANA to anyone looking to sell a vehicle instead of trying to sell it on their own.

I purchased my 2017 Ford Edge in Aug of 2021 and the car has been nothing but a piece of garbage, it has spent almost half the time I have owned it in the shop, it has left me stranded on the side of the road on multiple times, the car has shut off and lost all power while driving multiple times. I called Carvana to discuss the situation with them and got nowhere. I was told, "We did not build the vehicle so it's not our problem," my problem with that is that carvana claims to do a 150 point inspection on the vehicles they sell. If that is the case they should have caught some of the issues I have had with my vehicle.

Technology can be used to improve the customer experience, enhance their delight, streamline processes and eliminate hurdles. Carvana found a way to utilize technology to make the entire buying experience slower, more turbulent, more rigid, more frustrating and a process that required far more time and cycles than going to a car lot would have. The entire process took WEEKS.

I have now bought 3 cars from Carvana. Two Acuras and one Honda. Two of them I've had over a year and not one issue. The other just recently got in the last month. All three have had zero issues, came as described and in really good shape. The trading and buying process was very easy and straight forward. Highly recommend.

I sold my car to Carvana. The entire process was extremely smooth. They offered a very competitive price and the best part was they picked it up from my driveway. Their automated process guides you very well throughout the entire sales. I loved it!!!

I just purchased my fourth vehicle from Carvana in the last 3 years. I can't recommend it enough. I didn't even have to talk to a person until the day I sign the papers and took the car home. The whole process is just amazing.

Submitted VIN to Carvana online, got a very good offer within minutes. Uploaded a few documents, delivered the car to a hub, had the car checked, signed a few documents, received payment as direct deposit the following business day. Fabulous! Very satisfied.

We have bought two vehicles and sold one to Carvana. It's so easy to do. The website makes it easy. We just bought a 2017 Chevy Colorado, when they dropped it off, they had noted a couple of things that need to be fixed, and within 48 hrs the repairs had been fixed. We also bought a 2019 Jeep Wrangler for my daughter; again so easy. Both vehicles were picked up while watching a movie. I have several friends who have bought vehicles and they love them. Thank you, Carvana!!!

I have no complaints with my recent purchase from Carvana. The website was easy to use and communication with the company was thorough and prompt. The car was delivered on time in great condition and has been functioning beautifully.

Would never recommend using Carvana. After our experience, my wife and I would rather spend the day at the car dealer. We are seniors and the car they delivered needs over $1,200.00 in repairs. We were lied to as to the cond. of the car. Needs front struts (leaking) and brakes are at 15% useful life. Their inspection had options marked as "Passed" that our car doesn't even have on it. What liars when you email them, we always got a electronic rep who would not answer our concerns. We finally got a human "Advocate" as they are called. Told them of the car issues. Referred to many shops but not one was willing to work with Carvana. Shops stated they never pay and they are not allowed to do Carvana's warranty work.

I checked every major source online and Carvana BY FAR offered the most for my used car. Their were NO surprises whatsoever- I simply dropped off the car and had the money wired via ACH next day. The staff was very friendly and the process was fast. I highly recommend them!

I am still shaking my head about how great this experience was of selling my car to Carvana. They offered me 15% more than any dealer. They only requested a picture of the mileage, my license, and loan payoff. They scheduled pickup 2 days later. They showed up on schedule. I signed 3 documents, handed them the keys and they were gone in 5 minutes. They took pictures of the car at the end of the driveway, loaded on the flatbed and left. While they were taking pictures I received a text that the purchase was complete and money on the way. The next morning the money was in my account! My loan was paid off 2 days later. Not much more to say except that everything they advertise is on point and exceeded any expectation I had. PLEASE PLEASE check Carvana's price before you go to trade your car in. Simple to do and you won't regret it!

I purchased my car from Carvana. They say they make the car buying experience easy, fast and hassle free, not true. If you have a problem they have you call this number wait and then call another number. First, they could not locate my payment (Wire Transfer) after almost a week. Secondly, they had to reschedule delivery 4 times. Initially my car was supposed to be delivered on 10/13, then on 10//11 they texted me stating there was a delay and the car wouldn't be there until 10/18, then on 10/17 they texted stating they need to reschedule delivery to 10/20, then on 10/17 they texted stating there was another delay and the car wouldn't be delivered until 10/24. On October 24, 2022 at 11:00am the car came. A nice gentleman went over the car. I spoke to him about some of the concerns that I had regarding the car.

I was scared at first because I'd never bought a car this way. I asked around and everyone said it was easy. I tried it and I must agree it was very easy. After finding my dream car through Carvana, the process was easy and painless. The follow up customer service was phenomenal! The only reason I don't give this a 5-star rating is because they delivered it with 1/2 tank of gas instead of a full tank and it would've been nice had they washed it. Other than that I absolutely love my Genesis!

Our first Carvana experience was in Jan 2019. Pretty smooth transaction; drove to Jacksonville which is about 4 hrs away. Carvana kept their appointment and it was a great experience. This last experience was much different. We signed a contract a couple days before Christmas and was scheduled to pick up the car the following week. All the requisite items were submitted. The day prior I get a text from Carvana that they had to move the pickup date several days later and at 8 am. That wasn't going to work since we'd be out of town. I got online and rescheduled to 3 Jan 23 (3 days after their 8 am recommendation on 31 Dec 22). Driving back from a family vacation mid-morning on 2 Jan I get another text that the vehicle pickup had to be rescheduled to 23 Jan 23. So now we are looking at almost a full month removed from the original date of picking the car out and scheduling a pickup date.

I bought a car in June of last year. It needed four new tires immediately and now requires a total engine cleaning from carbon buildup and new rear brakes. Although I bought their extended warranty from SilverRock and have been paying $100 a month for the coverage, these are not covered! I have lost $3000 in less than six months. Do not buy anything from Carvana! SilverRock's warranty is a joke!

I sold a car to Carvana and the entire process was incredibly smooth. About the only gripe I have was the valuation process. I made a small change and had to wait several hours for it to be reviewed. But, that's a minor issue. The communication; capturing of documents and the pick-up of the vehicle was very smooth. Would use them again if I had a need.

Horrible experience. Found the car I wanted to buy. Completed all required documents, got insurance and submitted everything only to get a email for a quote for my trade in 3,000 lower. I then tried to cancel the order which turned into a two hour ordeal on hold to never get ahold of anyone. Website finally allowed me to cancel the order when app didn’t. Was your told someone would text me back and never heard back from anyone. Go to a dealer. At least you know what to expect. Worst experience ever. Not honest about process.

We felt that the customer service was very good. Any time we had any questions, or needed anything, the people that we spoke to were knowledgeable and courteous. Two very hard things to find these days, and especially with any of the employees we dealt with. From start to finish everyone was great. The process was pretty smooth, and the car was exactly the way it was advertised. The only thing that would have made our lives easier, was if it could have been delivered. We live about 80 miles from where the pickup spot was in Orlando, but we did not finance through Carvana, so they said they could not deliver it. Either way, we got a good vehicle for a good price. We are happy anyway.

I purchased a vehicle in Dec. 2022. No issues with the website. It was efficient and helpful. The communication was abysmal. With a couple exceptions, every interaction was met with short sightedness, defensiveness, and argument. The first part was inconvenient, and a solid indicator of what was coming. I received an email 2 hours before I was picking up the car that it was delayed for 2 days due to "transportation delays". An EMAIL. TWO HOURS before pickup. This should have been communicated earlier and by phone call. I had to find transportation for the next 2 days.

At 69 I'm not only painfully tech illiterate but a proud TECHNO-GROUCH. So much so I've always mocked the whole concept of online car buying despite a half-century of in-person car buying experiences ranging from just frustrating, to comparable to oral surgery! But after two recent failed attempts in one week to buy a used car at auto dealers that well represented the gamut described above, I went to Autotrader.com to further investigate the current state of used hot hatch-backs. That investigation soon focused on VW GTIs; the gold standard of hot-hatches (I've owned two in the past).

My husband and me decided to trade in my car on a Sunday. All documents were submitted on Sunday. I spoke to a representative on Monday to go over the mileage and payoff for my trade-in. The payment was supposed to be $93 a month. Everything was done and I signed the contract to have it scheduled for delivery. I received another phone call the same week lowering my trade-in value which increased my cost of financing. They also increased my interest rate. Now they wanted $114 a month payment.

1) You can use the "free shipping" filter but still pay for shipping. I was charged $790 for "free shipping". No, I don't mean delivery.

The 2020 Ecosport I originally picked out brokedown 20 minutes after leaving Carvana. The local office offered little help and instead gave me a number to call. That gave me a list of repair stations that didn’t want to touch the car because it was so new. They instead said it needed to go to Ford. Carvana said that would cost me $200… $200 on a car I owned for 20 minutes. I ended up asking them to come get it and waited about a week for a second car to be delivered.

I purchased a car from Carvana about a month ago. First, they had to keep rescheduling the delivery, with three different representatives calling me and telling me different obviously fake reasons. The car then arrived with electrical issues which I had to get fixed. Now, after asking for tracking for my plates after getting an automatically message, I am being told plates are not coming and they are unsure why that was sent. The entire process continues to run into issue after issue, I am not excited to go to the DMV when I still don't even have some information that is apparently required.. Thanks Carvana!

Due to personal circumstances my family no longer needed two vehicles and was in need of selling our Volvo SUV. Working with Carvana was a smooth and simple process. The information needed was simple and easy to provide, the communication about transaction was clear and the personal service was professional. The process from cradle to grave of selling the vehicle was the easiest I've ever experienced. Was truly impressed!!! Thank you Carvana.

My experience was so easy from the beginning to end. The staff I encountered were more than accommodating, they were VERY customer service oriented! That was so refreshing, Thank you Carvana for a Wonderful start of a new year.

Went through the process to trade my car in, picked a car, signed my contracts, and had a delivery date scheduled. 24 hours before delivery, they sent me an email that said, “Sorry, we can’t sell you this car. We’ll call you in 24 hours to explain why.” I called them immediately, and got my call escalated to a rep. He told me that they didn’t have the car. Wait… the pictures show Carvana plates on the car, and there was a so called 150 point inspection. How do you do that without having the car? I’m staying very far away from this business. My ** meter is pinging like mad. I had switched my car after this, but I cancelled that too and just went to a dealership. 12 hours later, I had a Charger Hellcat and Carvana is disappearing very quickly in the rear view mirror.

Picked a used German car from Carvana. Very competitively priced, even including delivery. No dealer fees, no negotiations, delivered at the doorstep - what can you not enjoy with that experience. However, do not trust Carvana with doing the right stuff with oil changes and all that good stuff. They underfilled oil in the car. Their tech probably don't know what they are doing. I had to top it up to even drive it without burning through engine components.

I first ordered a Hyundai Tuscon and the night before the first delivery date I got an email that it would be delayed 2 weeks. 2 weeks later I got an email that there was another delay. Carvana could not tell me why. Then I found out there was a tire problem. I switched to a Toyota RAV4 and the night before THAT delivery I got an email that this car was delayed a week. It took me 2 months to get my new car. Then, when the car came, it had only 1/2 a tank of gas and HORRIBLE smelling cherry air freshener that I'm still trying to get rid of. AND the license plate wouldn't attach because there was a faulty screw. The delivery guy told me to take it to a dealer but luckily my husband got tools and repaired it. I would NOT recommend Carvana.

I encountered absolutely no hassle or stress through the entire process. Got a competitive quote online, dropped the car off, money was deposited into my account within a few days. Pleasant staff. Can't imagine an easier selling experience.

This experience by far had been the WORST car buying experience that I have ever had, from a company that supposedly prides itself on convince! My wife and I purchase a Mercedes from Carvana on Thursday December 8, 2022 with an expected delivery of Wednesday December 14, 2022 at 3:45p at their Gaithersburg Maryland vending site, an early Christmas gift for my wife. At 3:30pm on the day of pick up I received a call from Carvana, just as were out the door on our way to the location, telling us the vehicle did not pass inspection and that they have to reschedule the pick-up for Friday December 16th. As inconvenient as that was considering we took the time from work for the pick-up we agreed.

From the start of this process the Staff was courteous and polite. I was very nervous and they were very kind. I would highly recommend them, and already have to many people. Thank you Carvana for making this process easy.

1st time Carvana consumer, but not the last time. Entire experience was seamless and hassle and haggle free! The Carvana representatives were extremely helpful and knowledgeable. They walked us through the process bumper to bumper. They answered all my questions, and I had quite a few and if there was anything they couldn't answer right away they put me in contact with a team leader who could. And with the exception of one representative all went the extra mile in customer service. We found the exact vehicle make, year and model, exterior and interior color AND the all important mileage we wanted. The relief of not having to deal with a car lot representative was a huge plus! I would most certainly use Carvana again without hesitation.

I was very surprised when car arrived 10 days late. Brakes and rotors were actually replaced to brand new ones. Brand new four Continental tires were put on. Car came with actual plate and registration. Not temporary registration or plates. Except for the delay to repair my car's brakes and rotors & put 4 brand new tires. Now delay became acceptable lol. I recommend them only cause issue was fixed and process was very convenient. Also they kept their words regarding perfecting the car before delivery. I would definitely buy again.

I purchased a vehicle from Carvana. There were multiple issues on day nine of owning the car the service engine soon light was on. I took the car to a reputable car repair facility. The tires were 10 years old and dry rotted (could not tell by looking but rode hard), there was an oil leak, gaskets needed replaced, the wrong oil filter for this particular car was on the car, the gas line was weak could leak at any time and the back struts were leaking. Carvana paid for the gaskets and struts. I had to pay for the tires $1000. The gas leak was not covered because it was not broken completely and leaking (I could not take a chance on it leaking with fumes being flammable) this was $889.00 plus the service to get the right oil filter on and oil change. Completed.

I found just the car I was looking for on Carvana. I have used Carmax for the past several purchases and assumed this was similar - I was wrong. It was difficult to get a real person to help when I had questions. Each time I talked to a real person, I was given conflicting information from the previous person I had spoken with. Some of the issues:

I recently sold my vehicle to Carvana and cannot say enough good things about them! They made the process really easy from start to finish and they were amazing with communication. They constantly keep me updated on the process. They also were more than reasonable with the amount they offered me for my car and they did not sway from that offer. If you’re thinking of selling your car you cannot go wrong with Carvana! Excellent service, excellent offer, and excellent experience all the way around! I will definitely use them in the future for buying and selling!

When you purchase a car on Carvana, their application is coded to clearly provide you a message that you do not need to provide proof of insurance until the day prior to delivery. However, if the representative does not like your response (in my case providing proof the car was insured under my business policy), they manually change the due date to provide proof of insurance to less than 24 hrs. Knowing a corporation is willing to change the terms of data after a transaction has been executed by the consumer is a very uneasy feeling and would likely be considered illegal and an act of fraud if legal action is taken. I wish to leave this post here so that when enough consumers feel fraud has been committed, an attorney working in a class-action lawsuit will know to examine the fraudulent activity.

I was a bit hesitant at first and explored online reviews. When I found that my own bank is actually recommending Carvana I felt much better and went for it. The app and website are extremely well-made. I ordered a car then easily canceled it within a day, no questions asked. Then I ordered another car and stuck with it. The delivery was very professional and the people were extremely friendly. They gave me time to go over the car and test drive it while they waited curbside. Because they were a couple of hours late (they called ahead) they gave me an extra 100 miles to drive the car on the first week (it is normally 400 miles). The delivery guy gave me his personal number to call with any questions and advised me to take the car for further inspection at my mechanic's during that first week (which I did and it passed with flying colors).

I had the best experience with Carvana! I got a quote and within 3 days, got my check of over $18,000 for my 2019 Nissan Rogue! Every step of the process was so smooth and painless. I uploaded photos of my mileage, license and title and they picked the vehicle up at my house. They had fantastic communication about when my driver would arrive and I only had to sign five pieces of paper. It was amazing!

I sold my car to Carvana, I did not buy one from them. I have to say the whole process was relatively painless. They made the best online offer and in the end I had 2 phone calls to close the deal. One with a remote notary to sign a couple of documents and one with a Carvana rep for about 5-10 mins to close the deal. Next morning a tow truck turned up to take the car. Start to finish took less than 48 hours. I had to take some pictures of the car and some documents, but that was pretty much it. I would absolutely sell a car to Carvana again.

I purchased a 2014 Dodge Dart from Carvana, and I am beyond Satisfied with how the entire process went. I traded a 2010 Scion TC, and purchased the 2014 Dodge Dart Limited with no down payment. The entire process was very easy to complete. The delivery process was very smooth. I received a 7-day money-back guarantee with a 100 day warranty. The day the car was delivered the driver informed me about a crack in the taillight, and informed me that Carvana would be covering the repair at no cost to me through SilverRock Auto. On the 5th day we noticed a burning smell with the brakes so I took it to Midas and it was covered. I also took the vehicle to the Dodge Dealership, and paid for an inspection before my 7 day money back guarantee was up.

I was provided an offer to purchase my 2017 Murano for $21,420, which I accepted. The day before I was supposed to deliver the car to Carvana I updated the car features and mileage. I had forgotten to add to the car profile that the car came equipped with a Technology package from Nissan. The mileage update was less than 100 miles. After the update, the offer price dropped to $19,869. A drop of over $1,500! I added new features, which should have increased the offer price. The woman at Carvana said that since the new features could not be insured, the price dropped. This didn't make sense because the features were factory, not aftermarket. Seller beware. Don't change your car profile. It could cost you!

The process was easy, any concerns I had the salesman made sure to correct and they were taken care of immediately. Made sure everything was okay before I left with the vehicle. The process was quick and I did not have to wait.

I love the idea of not having to sit in a little room while the dealership takes my keys away and won't let me go until I buy a car. Carvana really is a good idea. The website is easy, browsing cars and getting all the info I needed was easy and just as good as being there. I rated it lower because I had a series of delivery date changes. On one delivery change I was going to go over the allotted miles before delivery on my car so we were doing a new odometer read but when we were doing a new odometer read the price on the car I was buying went up $1000!

I sold my car to Carvana a few days ago. Carvana offer a FAIR price, which I accepted. There is a small problem of scheduling the pickup of the car. The website constantly responded that it cannot schedule an appointment. I called the number listed on the site and talked to an associate discussed the problem. A day later, I was alerted by email to try scheduling again. It turned out that I could drop off the car at a Carvana site. So problem solved. I quess they must be short handed. The drop off worked very smoothly. Everything was completed in an hour's time. The people are helpful, professional, and very efficient.

I sold my car to Carvana yesterday and right from the start the process was very simple from start to finish. However, there was one caveat that for me justified a 3-star rating as opposed to 5 and that is an issue with payment. Their offer was $1,400 above what my payoff was and as promised the driver had a check in hand. Unfortunately, when I deposited the check there was an immediate 10-day hold on the funds. We're not talking tens of thousands here, but a meager $1,400 dollars.

Hands down the simplest, most efficient car buying experience I’ve ever had. The website was easy to navigate. Financing was super simple. The entire buying process after choosing my truck took about 25 minutes. Rather than a half day day affair at a dealership fighting off salespeople trying to sell me things I didn’t need or want. The vehicle delivery was scheduled and an appointment time was given. Carvana advocates stayed in touch with me through the process. My vehicle was delivered on the date provided and precisely at the time given. The delivery driver was extremely professional and friendly. I took advantage of the 7 day trial when I decided I wanted a more optioned out version of the truck I first took delivery of.

While I would love to give 5 stars because I believe this is a great resource for buying a vehicle I am sorry to say that this wasn't the case on my purchase. During my buying process in the beginning I was disconnected in the middle of the process and almost lost my opportunity to purchase the vehicle I wanted. Second, after that issue was fixed once I got to the last step for insurance verification I was given a deadline and didn't think anything of it. Then out of the blue before that deadline I received an email saying it expired. This happened twice before the issue was fixed. So I nearly lost the chance two more times. Finally and the most frustrating part was when the vehicle was dropped off it had a bolt stuck in the tire, two different brands of tires, chip in the windshield, low battery in the key fob and one of the seats is very hard to move up in order to let people into the third row.

We were in the market for a Jeep Wrangler Unlimited and found what we thought we were looking for on Carvana. It was the right package and included both the soft-top and hard-top according to the vehicle description. After a few delays and changes to the delivery date, we finally went to the "vending machine" to get the vehicle. The first disappointment was that the vending machine was broken. Supposedly this was rare but I'm seeing it was the first of many lies. Regardless, the vehicle was outside and looked to be in good shape. Once we finally got the attention of the attendant who was overwhelmed (even though we all had appointments) we got down to completing the deal.

We had a great experience with the purchase of our new car and the delivery was a pleasure. The process was quick and efficient and in just a few days Daniel Y. was dropping off our new Kia Soul. Thanks to Dan and the rest of the Carvana team.

From my initial online experience which was as speedy as promised, through the moment the check was in my hand, every interaction I had with this company was terrific. Not to mention that the algorithm that noticed the mileage on the photo of the odometer was less than I had estimated in completing the form, and increased the offer! Of course, there were a couple of glitches with the software, but every human I dealt with was pleasant, professional, knowledgeable and courteous. The price offered was more generous than another online vehicle company.

Initially, the experience of buying a car online seemed convenient. However, it took much longer than anticipated and documents, required were confusing. If that had been the only problem, it would’ve been all right. However, they were delivered the wrong vehicle. I didn’t realize until after test driving it, and the driver left that the Vin number did not match. The Carfax had also been altered to indicate a jump from 40,000 miles to the current 27,000 miles with no explanation. After multiple attempts to contact online I had to stay on the phone and wait close to half an hour to speak with a human. They arranged to pick up the vehicle with no explanation of what had happened.

After receiving my vehicle and driving it, I realized that I would be happier with more safety features than were installed on this model. I called customer service, they found me a car that had everything I wanted and completed the exchange within a couple of days. Super easy! And I LOVE the car I got.

Purchased a used (2019) vehicle. Upon delivery, we found items wrong with vehicle that were not noted in description and delivery driver documented. Driver even found cosmetic damage that was not disclosed and documented it for us. Warranty company (Silver Rock Carvana) with whom there is a 100 day warranty, reached out and advised to take car to shop that same day. 2 separate shops, 1 for cosmetic and 1 for diagnostic. 7 day money back warranty was during Thanksgiving week and actually fell over Thanksgiving day, but still counted (even though nothing was open or available). Basically stuck with the car, got it into diagnostic shop as soon as possible (day 11) and was advised over $1700 in repairs needed. Warranty company was advised and denied all claims stating car was accepted at time of delivery (even though issues were well documented and there is a 100 day warranty on car plus manufacturer’s warranty).

Updated on 12/02/2022: UPDATE: while typing this Nick called me and said that he is doing the buyback of the Kia and overnighting the check for my Fiat and he will have Bridgecrest return the payment of $319 to me but that will be after Dec 7th and take 7-10 days after the 7th. He said he was going to call me back before he clocks out tonight to make sure we are still on the same page. We will see if he calls. I truly hope he does. I let him know all I am wanting is the Kia to be picked up, the money for the sale of my Fiat (that Carvana has had since Sept 29th) and my payment of $319 returned so that I can move forward and decide if I want to purchase another car from Carvana with a clean slate. He was under the impression that I was trying to do a swap and I am not.

It was difficult to speak to a real person. Car was delivered with damages. The process for repairs is difficult, and Carvana was not helpful. The repair shop was 1.5 hours away. I was given no other options for repairs.

Sold a car with 16,000 miles to Carvana. Went to get my $ back for the extended warranty and the release of liability showed 116,000 miles. Only 100,000 miles off. Contacted them 4 times and they finally told me to go to DMV and have the information they wrote down changed. Good luck on that. So now I am out $1200 for the extended warranty.

Customer service is a joke. It is apparent they have a call center full of people that don't know what they are doing. MARK was totally Unprofessional and argumentative, and completely clueless. Different answers with different advocates. Online advocates are no help. Had to submit paperwork multiple times. Mark would not provide supervisor afte over 2 hours on the phone when all that was needed was 2 documents- we had prior advocate already submit most. Each advocate had a different # and Figures. Not happy or enjoyable. Had a 0900 appointment and had to wait over an hour after. Total hassle. Never again!

Easiest transaction for buying car. From choosing my vehicle, financing to traded in my car, every step was clear and precise. Company detailed each step with easy-to-follow instructions. Car was delivered to me early. Every step was quick and easy to follow. Would recommend Carvana. Much better than going to dealer and being pressured into something off the lot really don’t want. If you're looking for a car, you can’t beat the selection and comfort of buying a car from your own home.

This has been the most stressful, ridiculous experience, and it's not even over yet. This crap show of a journey began October 17 when I got an offer for my trade in. It was at least $1,000 MORE than what another dealership offered, so I jumped on board immediately. I should've ran. First things first, communication with Carvana is a nightmare. I had to reschedule pickup multiple times (at least 3-4 different times), and at least twice was due to poor communication with Carvana. The first time, they called me 2 hours before my deadline to let me know I had documents that still needed to be submitted. 2 whole hours.

This was my very first vehicle I have purchased and financed. Usually I just buy cars up front, I am beyond satisfied with my experience purchasing through Carvana. I had been shopping for a while as I needed a vehicle that was more dependable and has better gas mileage. I purchased a Honda civic and I am so happy with my purchase. It was delivered right to my house. It was delayed by about 30 minutes but the driver contacted me and communicated that to me which was very helpful. He was very professional and courteous and I truly appreciated that. I have officially had the car for a week and it everything has been great with my car. I would definitely recommend Carvana to anyone that wants to avoid the hassle and stress of going into a car lot, it was an awesome experience for me!

Carvana was recommended to me by a couple of people so I decided to try. When I wrote details of my trade in, it was clear my car had a Check Engine Light on and no one said it could be an issue. Until delivery day when the driver told me they can’t take the car with a CE Light. So delivery was delayed until I could get it fixed.

Everything was going well, we received the car on time and was clean outside and inside also working well. After we received the car we took it for inspection, they found a dead rat and a nest inside the AC cabin filter. They cleaned it and they charged us $418. We talked to 3 advocates over chat to get that reimbursed and they all said to contact Silver Rock. Silver Rock said it's not a mechanical issue, so they are not responsible. One advocate only offered $100 but that is not what we had to pay. We are paying for something that Carvana should have checked. They have this 150 point inspection but they missed the rat and now they don't want to be responsible for that. I don't feel is fair for us to pay for something that is not our responsibility. We have proof with pictures and receipt. We would like to get it reimbursed, we are very disappointed. If it wasn't for their denial in reimbursing this, I would have given them 5 stars.

I got an offer in less than an hour, and the offer was thousands above any trade-in value offer I received. Six days later, I made an appointment to drop the car at our local Carvana office. This process took less than a half hour. I chose the ACH deposit to my bank account, and the money was there and accessible to have a cashier's check drawn the next morning. I couldn't be happier.

I originally purchased a vehicle through Carvana and planned to trade in my current car with them. The new vehicle was set to be delivered and I was later informed it would be delayed for two weeks, with no explanation. When I called to inquire, I learned the car had mechanical issues and that I could either wait for repairs or I could find a new vehicle. So, I take the time yet again to find a new vehicle to purchase, go through the entire purchase process, and finally have it scheduled to be delivered two weeks later, which was this morning. At no point during this process was I ever informed that the the other individual on the title would have to be present for the vehicle delivery, after they had asked for a photo of his ID and expressed no issue with anything when this information was shared and submitted.

Just as expected. The man looked over the car to confirm the instructions were followed and the title was unsigned. I signed a few papers. I received the check for the agreed amount. He drove the car onto the carrier and drove away. Very efficient indeed.

I was skeptical at first, surely something will go wrong. Well, guess what? It didn’t! The entire car buying process went exactly as Carvana said it would. Some Document downloads were required, my Driver’s License, photo of the Odometer, and the Title, front and back, etc. When they came to pick up the car, again seamless, signed a few Documents and I was given the Check. The amount exactly as quoted on their website. No drama. And the price quoted was very fair, I'm completely pleased. My only experience with Carvana, in my opinion a wonderful company.

My wife purchased a vehicle online and was trading in our truck for the new vehicle, everything seemed too good to be true, because it was! We completed all the paperwork, had our truck appraised, and were given a delivery date of 11/25/2022, but 2 minutes before scheduled delivery time we were told that our delivery was rescheduled until 12/2/2022, which is a whole week later. My wife called the company and was told to initiate a chat as it would be faster, we were then told that they needed to appraise our truck which takes 5 days, wait what?? We were past this point, but somehow none of it was in the computer.

I purchased a car on Carvana. The morning of delivery they called me to inform me my delivery was delayed by 2 weeks. They rescheduled it for me. The day of delivery, again no car. No phone call. After calling and being transferred for 2 hours, I was told it was yet again delayed with no delivery date or ETA. Go to a dealership. They are very unhelpful. Still no car.

If you want to wait a month for your vehicle and face SEVEN delays with little to NO information as to why there are delays, then order from Carvana. After spending a number of hours buying my husband's vehicle at the dealership, I said to myself, I really want to save time and just buy from home. It'll be a lot less stressful. YEAH RIGHT. Every time my car delivery was delayed, all I got was "A logistical delay". There were NO details to actually explain WHERE my car was, or when I was going to receive it. There are a number of factors that impact their delay and THEY JUST DON'T CARE. They'll move your delivery date as many times as they want, and only offer a "Sorry, we can't guarantee a delivery date".

I would just like to let anyone know if you are planning on selling your vehicle and don't want to hassle with selling it yourself, Carvana is the best option. Competitive price and so simple. RECOMMEND.

I traded in my Chevy Cruze for a Chevy Sonic through Carvana and there were significant issues along the way. I made it clear my Cruze had a check engine light on it and no one said anything about it being an issue until the delivery day when the driver said they can not take my car because of it. The delivery was delayed a week so I could fix the issue.

Had a super easy buying experience with Carvana. However when the car was delivered it was supposed to come detailed and cleaned but it was not cleaned at all. When I asked the delivery girl about it she said they did not have time. A couple minutes later she told me it was her only delivery of the day and that her and the guys at the shop would have a “chill day”. Also I noticed 3 deep scratches on the mirror that were not disclosed when I bought it. When trying to reach someone regarding these issues the best I got was a robot named Sebastion who can only answer general questions.

Selling a car was the easiest, efficient, and best economical deal I have ever encountered. I'm ready to list a pick up truck that I no longer need as a back up vehicle. Completely satisfied and happy!!!

Given the number of local places to buy a car, the only reason to use Carvana is the convenience of the car and paperwork being brought right to my home. And that's what the ads show. What they don't show is delivery is only available if you finance the car. If you want to purchase it outright you have to go to one of their locations.

I had heard good things about Carvana. My experience did not match what I had heard. My car delivery was delayed 4 times. The first two times were due to them requesting more information after completing all information. The first time they gave me 2 hours to complete it and I was on the road...this delayed my delivery by 2 days. The next time they gave me 5 minutes to fill in requested information. I was online when the request came through and was in the chat room with them to complete the info but the 5 minutes expired and they delayed me again 3 days.