Carvana Reviews

Of the wide range of vehicles offered we found plenty to suit our needs. Hardest part was the decision of picking one. The day we chose the one they started the process, within a couple of days we had received the car and within 1 full week we have our plates and are driving our "new" car. ThIs was the best experience I've ever had purchasing a car. Will use Carvana from now on!

Purchased a vehicle to be delivered; it was delayed due to necessary repairs. Nevertheless, when it arrived, it didn't run properly. Canceled that order & selected a different vehicle - we explicitly told cust service that we had a cashier's check (their preferred method of payment) which was more than the cost of the vehicle; they said that was fine so I proceeded to sign all the paperwork, send in all verifications & confirm delivery date. The morning before the delivery, I happened to check the order & found that it had been cancelled with no warning to me & cust service could not tell me why. I redid the entire purchase & again verified everything - to get a phone call later advising that they cannot accept a cashier's check valued at more than the cost of the car & if I didn't get a new one before a certain timeframe, my already rescheduled delivery would be delayed. They could not tell me why I had previously been told it would be no problem.

My husband and I recently purchased a car from Carvana and we love our car. I dropped one star only because of the problem we had was working with the Underwriters for proof of insurance. We uploaded a document my insurance company provided from them and our insurance cards over and over and over. It took me painfully over 8 hours with your chat people on one screen and my insurance company chat people on the other screen, the day after I ordered our car, to finally get the Underwriters to accept the proof of insurance my insurance company provided.

First off, Thank god I purchased the warranty. Day 7 I wanted to return the vehicle and they told me to have the shop check it out first. Guess what that took me over the 7 day period, Ok done but that was the first of 8 visits to the shop for the same thing. Now 9 months later it has been in the shop for over 2 months to fix the turbos and intercooler? This is the same problem. So I am paying for the vehicle as well as insurance and warranty and when I call Carvana to express my displeasure they say, "Good thing you bought the warranty." No help, no guilt, no remorse. I honestly think the shop has more miles on it than I do. THEY SOLD ME A LEMON AND COULD CARE LESS. SCAMMERS.

By far, this has been one of the worst and most frustrating experiences of my life, and certainly the penultimate worst car buying opportunity I have had. This company is unreliable, untrustworthy, and unwilling to do anything to change those views. In ordering a vehicle, one would expect that that they would receive the vehicle in the condition for which they agreed to purchase the car. If the car is not in that condition, one would expect that the vehicle would be repaired accordingly and inspected before being delivered again, with some form of apology in the form of financial compensation or a discount for the time an inconvenience a near two- week delay would cause. However with this company it would appear that common sense is not so common.

I received a car that was unreliable. The engine oil light came on within hours of taking delivery. The front-end shook very bad. This car should not be sold. I spoke with a mechanic who informed me that the car a 2015 Kia Optima is known for having engine oil problems and to return it immediately. The website boasts a lengthy check list. This is not the case!. I returned the car and purchased another, more expensive car. The delivery of this vehicle was delayed a week! This vehicle is not running correctly either. The entire ordeal was completely aggravating. I received numerous apologies over and over and that's it. There are much better options for price, finance and customer service. The website is slick and quick to get you sold then it's downhill fast, it's bait and switch.

Bought vehicle advertised as a 4 wheel drive and received 2 wheel drive. I didn't recognize this until I needed to use 4 wheel function weeks later. Their 7 day return period had passed by that time. So I contacted them: Worst customer service I have ever experienced! Their false advertising is gonna cost us dearly, and all they're offering is $500 and they're not going to work with us on an exchange? In addition, I've been texting continuously with no replies on their end. Does Carvana even care about their customers?"

I will leave this simple, Carvana buys a car and delivers to you. Yes, they fix most items, yes, they will let you return it in 7 days, but they put zero effort into any safety or mechanical check into this vehicle. If you want to buy someone else's problems and have your car sit at a dealership, then go for it. Otherwise run away. Carvana should be banned from all states not just a few.

Carvana gave me a very fair offer for my 2019 Corvette. After my acceptance, the sale of the car was made very easy. They drove to my house with their truck, inspected the car, had me sign the paperwork, loaded up the car and handed me a check. It took all of 20 minutes. Couldn't be much easier.

This was my first time using Carvana and I would strongly recommend them to anyone wanting to sell a car. It was fast, incredibly easy, no hassle and I maximized the value of my vehicle! I had my offer in seconds after answering a few simple questions. Their offer was several thousand more than a dealer and Carmax had offered. The pickup process took less than 15 minutes. I will definitely use them again.

On June 10th, 2022, I purchased from Carvana a previously owned 2013 BMW X5xDrive35i Sport Activity Sport Utility. As an inducement in the sales process, Carvana provides a "checklist" of items that have been inspected by their technicians. These items include brakes, mechanicals such as fluid pumps and oil pumps and various checks of items such as oil leaks. Carvana provides a 100 day warranty. On the 112th day, the fluid from the vehicle's windshield washer pump leaked out completely.

I was driving home from the dealership and noticed many issues. I called right away, then waited a week to go in for service to a Carvana authorized repair location (30 minutes) from my house. Clutch and brake issues, exterior flaws not noted by Carvana all the way to a cut exhaust pipe put back together with a hose clamp that failed!! How does a car pass a "150 point inspection" with a hose clamp holding the exhaust together?

I sold my car to Carvana. It was easy, fast, very convenient and NO STRESS! When Nathan picked up my car, he was courteous, funny and made my day! I WILL do business with Carvana again! I never dreamed that selling a car could be so simple and easy!

This process is the easiest way to purchase a car, the trade in value I received was very good, better than what was offered at local dealership, and the selection of cars is huge, and if you're looking for a specific vehicle they have many selections with many prices, I'll definitely purchase a car from them again! It was a awesome experience picking up the car at the vending machine!

Purchasing a car from the Carvana website is supposed to be easy, but my experience is anything but easy. This was the worst experience I have ever had purchasing anything in my life. When you purchase a car through this website, they ask for verification of your income with paystubs and bank statements. I uploaded these things multiple times and was still asked. I just canceled the order because it was so stupid and ridiculous to be asked so many times for what I already gave them. I don't know if their employees can't read or do basic math, but they are not very good. I am not happy and would never recommend this website to purchase a car. If they can't get do even the basics when a customer is first buying a car, I can only imagine how bad they are once a customer gets the car. No thank you Carvana, you are terrible.

It was a very fast and simple experience from start to finish. I entered my car's information, they had an estimate within a few minutes. From there you select a date, upload a few photos and documents. Then on pickup/drop off day a team member will go through the paperwork, perform a brief test drive and visually inspect your vehicle and that's it.

I can barely put into words how HORRIBLE their customer service is. After my delivery date being pushed back THREE TIMES with little to no explanation (please note, the explanation will change depending on who you talk to) my car was delivered COVERED IN DOG HAIR. I don’t know what standards they have in regards to these vehicles but it is LOW. Now, I love my car and I was willing to forgive all the nonsense, but as I was pulling out of my garage, the garage staff stopped me and alerted me to the fact that my car was leaking oil. Come to find out, it was because the valve/gasket covering the oil filter at the bottom of my car WAS NEVER TIGHTENED. So since my delivery 2 weeks ago, a steady stream of oil has been leaking. Which in my opinion is DANGEROUS AND NEGLIGENT.

Carvana is really convenient and really easy to use. Communication was great!!! Employees were very friendly. Overall experience was quick and very easy! Simple process and hassle free. I’m glad Carvana provides this kind of service because it’s really convenient!!! Thank you Carvana A+.

Carvana is horrible. We decided to purchase a car from Carvana after an accident. We had a large insurance settlement and third party financing for the rest. We needed to submit copies of the Cashier's Check, done. Copies of Insurance, done. Copies of Driver License, done. Credit Union Information, done. Set up a delivery date, done. We did everything they asked and were told "we are done". Then the car got sold to someone else and we had to restart the whole process. All Carvana would say is "we're sorry", "we apologize", and "sometimes this happens". However they did absolutely nothing to make it up to the customer. They don't care, they just say "sorry" and assume that makes it all better. It doesn't.

I will admit, the initial process of trading a car through Carvana was easy. The follow-through was painful, however, because Carvana doesn't seem to have enough employees to do the necessary work in a timely manner. Carvana also has a lot of very separate departments that use automated communications. When I would call in to customer service to ask where a document had been mailed, it would take hours to get the information from the registration department (if I got an answer at all). When I finally got the missing document in the mail, signed it, notarized it, and sent it back via email, a few days later I would get several emails and texts warning me that the document delay could result in late registration. This happened twice. Absolutely frustrating, absolutely unnecessary. Carvana, get your right hand and your left hand in the same room so they can talk to each other and make this process less stressful for your customers.

I opted to sell my car to Carvana via the video sales appointment rather than in person. This allowed for me to complete the sale without needing to drive to the nearest Carvana center which would have proven difficult with needing my co-registrant present. The video appointment was quick and easy. My car was sold and I received the agreed upon price with no surprise adjustments. The stressful thing was that my car was sold Friday afternoon. Banks don't operate over the weekend so while my car was picked up on Friday, I did not receive payment until the following Monday. It did not feel good having my car out of my possession with no money in-hand. If you opt for a video sales appointment, sign up for Monday-Wednesday for peace of mind.

I purchased a vehicle and decided on day four I wanted to return the vehicle and have mine returned to me. I scheduled several appointments for the exchange only to be told my vehicle was at the hub and it would be another week before they could return it. After they missed 2 appointments they finally revealed they'd already sold my vehicle and they were really sorry. Sorry doesn't make me whole. Now I'm carless and not willing to accept their offer of the trade value for the vehicle. I have to incur additional costs, I've been inconvenienced for nearly a month, and the blatant breach of contract seems to be readily acceptable by Carvana.

The qualifying and purchasing process was easy and they were attentive and helpful but the car had not been detailed and there were belongings still in it. In addition, there was no SD card for the installed navigation and the SYNC system had not been updated. All things that I expected but nevertheless weren't there.

Carvana has a smart concept for buying a car these days. The days of sitting at the dealership waiting all day I thought were over. I spent hours picking out the perfect car that checked all my boxes. Monday morning came and they couldn't verify my employment due to their computers were down. Little did I know that was just the beginning of the emotional roller coaster Carvana puts you through. I called Carvana daily to make sure they had everything they needed for delivery. The website and the app say different things so you never know. I signed my contract at least 7 times. After receiving over 6 emails saying how excited I must be for my car to be delivered tomorrow, they were counting the minutes till my new car arrives. To wake up 3 hours before delivery to see a message that said: "We have pushed back the delivery of your car for a week due to the car didn't pass inspection". That happened 2 more times with 2 different cars.

I checked with Kelley Blue Book and Edmunds to get the value range of my vehicle before getting any quotes. I wasn't going to waste time with car dealerships because of the games they play and always trying to low ball the customer. Carmax was the first quote I received but they surprisingly gave me a price that was at the low end of the value range. I received another online quote that was even worse. So, I decided to give Carvana a shot. I answered all their questions honestly and they came back with a quote that was $4,000 higher than Carmax. I was a little nervous about the large discrepancy, so I began reading the posted reviews on their website that had to do with selling cars to them. I felt better after reading the reviews and started the selling process.

So far our experience with Carvana has been awful!!! We purchased a vehicle, jumped through their hoops to get approved and all the verifications done on time. The day before delivery my husband gets a notification the delivery date has been moved back by 2 weeks!! So after speaking with someone we went on the site and chose another car with a delivery date of Wednesday at 5pm (2 days ago). At 3:45pm husband gets a notification the delivery was pushed to next Wednesday!! I freak out and go online and changed it to Thursday because it was open, call Carvana and the agent tells me the freaking keys are lost to my car!! I argued with her about the $990 shipping I paid for a car that still isn’t here.

I traded in my VW Atlas and purchased a GMC Sierra 1500. This was the easiest car buying experience in my life. Pretty much everything was done from home sitting in front of my computer. I searched for the truck I wanted, the condition of the truck was exactly as advertised. They gave me more than I expected for my trade in vehicle. The day I picked up and dropped off my vehicle was done in about 30 min, plus the time it took me for a test drive. I definitely will considering buying with Carvana again.

BUYER BEWARE! Carvana sells cars that are mechanically unsafe & then won't stand behind their own word to fix the issues. First car, arrived and was inspected by my auto shop. It immediately showed SIGNIFICANT engine faults on the computer as well as a BEVY of other very significant issues. I returned it. Then car #2 - they gave me 2 options 1) fix the brakes, headlight cover & cruise control and deliver a week late or 2) deliver it and I can take it to a repair facility and they would 100% cover the cost w/no issues at all.

This was the easiest sale of a car I ever had. Friendly, professional and courteous staff and fast response to every question or item that came up. They were prompt, on time and made the whole process so painless. I recommend them highly!

I sold my 2015 Jaguar F-Type. Carvana offered the most dollars and came by on appointed date and time (they were running a bit late and they called ahead to apologize and check if the delay would still work for me) and collected the car. Quick inspection, test drive and exchange of docs and we were done. Couldn't have been smoother.

I requested a quote for the sale of my car online. Once I decided to move forward Within a couple days the process was finalized and an approved. We scheduled an appointment and they picked up my car. They sent a payment ACH and it was deposited within 2 days. Driver that picked up the car was very professional and nice. It was no trouble at all.

I purchased a vehicle from Carvana in 2017 and also purchased Carvana care which is a second warranty provided by Carvana at $2300.00 broken down over 36 months. It wasn’t until recently I realized I am still paying for Carvana care (which I have never used). My payment should have been reduced over 2 years ago removing Carvana care. I read my contract recently and am shocked at this. I have reached out to Bridgecrest and Silver rock for assistance and have yet to receive a response. I have almost paid for the vehicle and have and am being scammed out of money. Someone need to look into the way this company does business.

Thinking about getting a car from Carvana RUN!!! They are selling faulty cars. This company has me so irate, I can’t believe this is happening. Purchased a car on a Friday. Car hesitated on the freeway. Called customer service to do a swap then Carvana requested ridiculous paperwork for a car that was only $400 more, uploaded all the needed info and all of a sudden they needed additional paperwork. That following Wednesday check engine light came on. Called customer couldn’t get the $100 downpayment waived for swapping a car that I have no choice but to swap. Customer service can’t help me with anything, terrible company terrible cars, terrible customer service. Take your business elsewhere, or it will be nothing but stress. Customer service will tell you that their supervisors won’t be able to help you and that they understand what you're going through. Carvana should be ashamed of themselves and a company.

Upon searching for a new vehicle I thought about trading in 2 vehicles. One of vehicles was a 2011 Cadillac with 20 k miles. Caravan offered me $6300.00 more than the dealership and $3300.00 more than Car Max. The process was very simple and straightforward. I dropped off the vehicle, removed the plates, signed some papers and handed them the keys. The other vehicle was a 2007 Honda which the dealership gave me more than Car Max and Caravan because they don't resell cars that old.

The process is pretty straightforward if you are computer savvy. Delivery process and pick up of my trade was a breeze, and the registration process only took a day to get plates. The staff keep you well informed all through the process and support is readily available if you have any difficulties along the way.

We just purchased a vehicle from Carvana. We were aware of them, but had no personal experience with the company. We had heard positive things about the buying process from friends who in fact had themselves purchased vehicles. I can honestly say we were hesitant, and because we did a trade, did initially visit some local dealerships. We came back to Carvana because they absolutely offered us the best deal, and I mean by at least 2000.00 plus dollars! So we jumped in and truly, WE personally had no issues at all. We had all our paperwork in order, and they were there the entire time. The car arrived exactly when they said it would, and our delivery person could not have been any nicer. It has been a very smooth experience for us, and we love the car. That's our story.

The car buying process with Carvana is marketed as fast and as simple as purchasing through a vending machine when in fact it is much more time consuming in days and weeks and has more unknowns than buying from a dealer which is a several hour process. Took me over a month to work through misinformation, mistakes and unknowns. Even after receipt of the car the problems weren't over. The Carvana listing was misleading or and inaccurate in numerous aspects. Stated car was available in 2 days yet when I completed purchase it was held up on the other side of the country with some issue that Carvana would not disclose. Just told me they wanted to make sure the car was up to their standards. The listing stated all green on inspection and no problems disclosed on Carfax.

I will never buy anothe rvehicle any other way. Carvana made the full process from financing, choosing the vehicle that I wanted, a down payment and monthly payment that I can work with, to the delivery a walk in the park. Carvana customer service continued to keep me posted through the complete process, the seven-day money back guarantee was great, it gave us time to take my 2020 SUV to our mechanic and we got a great bill of health. Tom the man that delivered my SUV was fantastic. Wonderful job Carvana. Thanks so much!

I purchased a Tesla free and clear, no loan for delivery. Cash cleared in 3 days, however, they required 9 days to delivery for this payment choice. Then, even at their 9 day, they were unable to deliver in time and pushed an additional 3 days. The push was without my consent, and I was to be on work travel at that time so I could not be there for the delivery date/time. The chat feature only portrayed individuals who did not know how to use the system and held EXTREMELY long answer times, keeping me online for 2 hours at a time. Eventually I gave up and called. The woman (Julie) I spoke to, did not know how to help me but was the most helpful throughout the entire process. She eventually was able to cancel the order and apply my payment to re-start the process within the Carvana website.

I signed up to sell car to Carvana. I followed all the steps and I decided to drop off since they offer to get you an ride-share service up to 50 miles from your home. After signing the title over they tell me "we don't do that anymore" even though it's posted right on the website. Disappointment when I go to chat support and they tell me it's "subject to availability"... What availability? It's a ride-share service, which the area I dropped off car in had it. I would have opted for pick-up instead given the way everything was handled. I will never buy or sell to Carvana again.

If you know what you want, this is the place to buy a car. If you need to shop and look at cars first, you better go to a dealership. But Carvana was a first-rate experience for me, literally like buying a car on Amazon. The entire process had the look and feel of legitimacy, and when they were interacting with me through my bank, I felt even more assured. The car they delivered was just what was shown online. So if you see something you like on Carvana, don't be afraid to give them a try.

This is my second purchase this year. Overall, we're happy but there are little things that made it less than flawless. The purchase process is painless. Start to completion was 15 to 20 minutes. The trade in was easy and fair. If I paid attention to getting a insurance card with the NEW vin number differs than buying at a dealership. The cars were clean, one fueled up the second not so much. They need to have the detailer not to be so aggressive and leaving buffer scratches. Both black cars had fresh marks all over.

This is the 2nd car we've sold to Carvana - both have been easy processes that executed flawlessly, and Carvana gives competitive prices for their purchases so it was a much easier and more friendly experience than selling or trading my car into a dealer. I would definitely recommend, and do it again if I need to in the future! Great job!

Carvana is incompetent in every way, and this was the worst car buying experience I've ever had. They misinformed me and my 3rd party lienholder, so much that my out of state bank was extremely frustrated with Carvana themselves. I then went in circles with their title/registration department, which they also screwed up. I had to pull up my state's Department of Revenue website to correct them and show the proper vehicle title laws. My car delivery date then got pushed out because of a glitch on their website, so I had to escalate to get my original delivery date back.

Updated on 10/15/2022: I am in the middle of a purchase and it has been the worst experience. It took me weeks to decide to use Carvana but some friends talked me into it because they had a good experience. My experience has been… Picked out the vehicle. Waited days to be approved from start to finish. Vehicle was supposed to be delivered last weekend but the check engine light came on so it was supposed to come today. Received a text from the driver that he had been put on the wrong route for his first delivery so he was going to be late. Get another text from the driver stating that the warning hadn’t been fixed.

The Kia Sorento I purchased arrived with four immediately noticeable problems. I opted to keep it and have them all fixed under warranty, but they were so incredibly obvious that their whole multiple-point inspection is very suspect. A/C didn't work properly, backup cam not at all, driver-side speakers didn't work and the spare tire came with zero air in it. The customer service is pretty quick and friendly at Carvana but they aren't open on weekends. Their insurance carrier customer service is even quicker and also pretty good, but it has been a nightmare bouncing between their preferred service shop and the Kia dealership (who is not a preferred shop and needs an approved waiver to work on things that the preferred shop can't handle).

Overall I will state that I am happy with the car I got & Carvana in general. But the old adage of "if something seems too good to be true, it probably is" applies somewhat here. I did a lot of online research before choosing a new vehicle. While my 2016 KIA Soul was not too old or in bad condition, this make/model has several "known engine issues" which make driving unsafe at times, plus it has been one of the most stolen vehicles around here, so I decided to trade it in. Carvana actually offered about $5000 *more* for my Soul than the local KIA dealership was offering, so of course I started searching the site for trade-ins, instead of dealing with the salespeople at the dealership.

Wanted to sell a minivan locally that CarFAX said should be $15k retail sale and $9-10k trade-in. Went to first dealership who offered $7k max, saying there were 4 minor accidents on CarFAX...as if I couldn't buy the report and know myself (it's my car). There are 0. Next dealership offered $10k...top of trade-in value. Carvana offered $12600, roughly midpoint of trade-in and resell value within 5 minutes. Employee arrives at our house in a few days (scheduled pickup) with check in hand. Sale of car took < 10 minutes. I can't attest to the buying side, but selling...they absolutely nailed it.

I am in the midst of the absolute worst car-buying experience of my life with Carvana. 20 minutes prior to my vehicle being delivered, A rep called me and told me that the car hasn't passed NC inspection and also needs additional repairs, therefore my delivery would be delayed (again) another 10 days, then he started laughing at me. When I called and spoke with a rep, instead of allowing me to speak with a supervisor, she was recommending other vehicles, then swapped the car I purchased for one that was several thousand dollars more and added it to my profile.

I chose to buy a car from Carvana because I had little time to shop around, knew exactly what I needed and when, and didn't already have a car to go drive around to dealerships and explore options. It seemed like it would save me time if not money to have a car delivered from Carvana after shopping online. I ended up having multiple issues with paperwork and insurance approval and needed to be on hold multiple times trying to get help with these issues, which would have been much easier to do with a smaller office who knew me rather than with a faceless corporation. I paid with cash and it took almost a week for Carvana to clear the payment even though the funds left my account immediately on payment. Ultimately the car I got is fine, but I think that I would have had a better experience without dealing with Carvana.

I liked everything about the idea of Carvana, the purchase was so easy but when I arrived on time for my scheduled appointment, that was scheduled for 10 days prior, everything sucked. Nobody talked to me for 1.5 hours, the car was nowhere to be found, it was only when I asked about canceling my order that they brought the car around, dirty and low on fuel. I will not be back, I will not recommend them to anyone.

I purchased a 2016 Chevrolet Colorado with only a little over 24,000 miles on it. The truck is exactly what I was looking for. The only problem I've had so far is the radio doesn't work. It's like the antenna is not picking up. I can still play my phone through it but can't get radio signal. The truck wasn't quite as clean on the outside as I would have thought. Carvana is going to cover the repair of the radio but it was a little frustrating. I didn't try it before I left the lot so that's my fault. Overall, though, I'd recommend people using Carvana. My wife had used them in 2019 and we were happy then, too. So, yeah, I'd use Carvana again. Overall I'm happy with the purchase and my experience both online and in-person.

Do not buy a car through this service. Worst car buying experience I have ever had. You can call 3 times and get 3 different answers to your question. Nothing they said was actually correct or accurate. This caused huge problems throughout the process. Nobody is accountable for providing incorrect information. Seems like it is a bunch of kids making stuff up when you call in. Save yourself a lot of trouble by not getting involved with this service.

Sold me a lemon broken transmission, Water pump leaking, and oxygen sensor bad, they delivered the car sep. 10 and it’s oct .4 and I still haven’t drove the car.. Plus the driver scratch the bumper on delivery lol and I still have to take it to the body shop after.

I purchased a 2020 Alfa Romeo Giulia from Carvana. The car was listed as "Carvana Certified" through their 150-point inspection process. The very day I received the car, the oil maintenance and brake service reminder messages came on. Carvana offers a 7-day trial period, so I took the vehicle to my long-time trusted mechanic to check the vehicle and look for any major problems that would cause me to reject the vehicle. My mechanic stated that brake pad thickness on the front brakes were at 3-4mm and the rotors were pitted badly. I had my mechanic replace the pads and rotors and do an oil change, which cost me $1,000 out of pocket. Upon further inspection of the car, I found red overspray on the front black grills, tires and under the hood.

I have yet to purchase a vehicle from Carvana but selling one to them I have. This was my first experience and I have to say it was so much easier and hassle-free compared to selling my vehicle to a dealership and dealing with them nickel and diming me. I went to their website and entered all of my vehicle information and was given an offer that had an expiration date. The offer was too good to be true but with the used car market the way it is the price was legit. Once accepting the offer the whole process became even easier. I set a pick up date and how I wanted to get paid which I chose ACH checking deposit.

I have been waiting to pick up a vehicle for over 2 weeks. My date has been pushed back several times due to their incompetence. I have been waiting for the registration dept to overnight. ONE form to complete the entire process and it has taken almost a week. This is truly ridiculous. Every time I speak with the customer service, they seem to take forever to review and respond regarding your case, but they are just as clueless. On top of that they are charging a SHIPPING FEE for a vehicle that I have to travel to pick up. I see why Illinois has a issue with Carvana.

The online process is seamless, user-friendly, and fast. We needed a car quickly and I am a single mother that works more than full time, so car shopping was not really an option. I looked through Carvana and the thing that sold me was how quick the process would be. We needed an additional car like yesterday! Ordered the perfect car, submitted docs, signed everything and was to have the car delivered the following Monday.

I went through the steps to purchase a 2019 Dodge Journey VIN **/ stock #2002013380 with just over 19k miles for $24,795. This was a market vehicle that was originally being sold at Clay Cooley Mistubishi Arlington, TX. I submitted proof of insurance, pre-approval letter with Capital One and did everything I was asked to do. I went through all the steps. Delivery was scheduled for 9-30-2022. Then I received an email that the delivery date was not able to be met. So the delivery was changed to October 4th. I called on 9-30 to check the status and guess what, the vehicle is no longer in my account. Vehicle is now being sold for $26,822.

After driving for over 60 years, my father-in-law decided to sell his vehicle to Carvana. The process to obtain an offer and subsequent turnover the car to Carvana was seamless. Specifically, the sales person who picked up the car was very professional and knowledgeable regarding the process. My father-in-law also received about $1500 more than he expected for his vehicle. I would highly recommend Carvana to my family and friends.

I purchased a car via Carvana due to their advertised speed and service. It has been 10 days and they have moved my delivery date multiple times. I was contacted today that my delivery would not be able to be made today, again. To make matters worse they extended my date 4 weeks due to their employees misplacing my keys. They have offered no solution short of advising I wait 5 more days for them to have a key made. Please just go to a dealer. Carvana’s employees are unprofessional and under qualified.

Overall, I think the concept of Carvana is brilliant. I loved scrolling through cars and picking out the perfect one for our family. I loved reading all the details on it and not being pushed around by a salesperson. It had exactly what we needed and we were able to get it delivered to our city in a timely manner. They provided easy to understand financing options, so far so good. The pickup was seamless. We were there for less than 5 minutes, signed our paperwork, then drove off with our new vehicle that was exactly how the description said. The only negative is that they rescheduled our pickup order twice. They didn't ask "when can you pickup," I would get a text 30 minutes before our pickup time saying I was rescheduled for the next day.

Our experience with Carvana was great. They are very considerate, helpful and polite. We had a great experience in choosing our car and the process was very simple and easy. They do almost everything that has to be done in paper work. It’s easy to make changes at anytime during the process. The people are very friendly and considerate. They are very honest and upfront about everything. You can trust that they will treat you right, never pressure you at anytime. They are a delight to work with and we will definitely use them again over any dealership. Thanks Carvana for a pleasant experience.

I bought a car through Carvana 6 years ago. The process was smooth, delivery was prompt, paperwork taken care of, registration on time. So smooth that I chose to buy through them again in August (2022). First problem was a delay in delivery, this can happen but it's expensive when you are renting a vehicle while waiting for the delivery. The main issue has been the registration. Carvana bakes the cost of registering the vehicle into the sale price, great in the sense that you don't have to do it avoiding trips to the BMV. However, it seems they frequently (yes, frequently according to the Facebook community discussing issues with Carvana) do not have the title in-hand for the vehicle they sold.

DO NOT BUY from CARVANA!!!! I found my dream car on here for 20,000, too good to be true? It was. My husband warned me of the bad reviews that could be found online by searching up this website but I went ahead with it thinking I really wanted to give it a try. I had never heard of this way to buy. So I am approaching the expiration of my 100 day warranty on October 4, 2022. On September 20, 2022 the car malfunctioned going down the highway saying my engine pressure was too low, I had just had the oil changed and car serviced on September 2, 2022.

I wanted to share my recent experience. Our family van broke down so we needed a car as soon as possible because our other vehicle can only fit four out of six family members. I found a Nissan Pathfinder that I wanted to purchase on the Carvana website. I completed all the tasks including taking out a third party loan, acquiring insurance, account verification, signing all the documentation, and sending in scans of the check to be handed off at the time of vehicle pick up.

I sold my car to Carvana and it was the easiest most pleasant transaction I’ve ever had. Their website was very user friendly as well as the customer service staff when I needed to speak to someone live. The drop off was seamless and efficient. The staff at the drop off point were very knowledgeable, friendly and professional. I would recommend using Carvana to all my friends and family for either buying or selling a vehicle.

This was a fundamental breakdown of the worst buying experience I have ever had. I met all of the deadlines and requirements set by Carvana and they did not meet theirs. They no longer deliver vehicles if you live within 100 miles of a hub. So my wife was to drive me the 75 miles to get there and the day before our scheduled appointment they canceled and put me off for a week claiming "the truck that my vehicle was on broke down." They agreed to provide an UBER. I had to call the morning of my pick up as it wasn't set up. I received a link to confirm my UBER and when I clicked it the ride had been canceled. I had to call again and was told it would be taken care of. At this writing... nothing. It will cost me $200 to UBER and I will never see that money back. Much more to the story but DO NOT PURCHASE FROM CARVANA!!!!

I had a great experience with Carvana in Raleigh. The value for my trade-in was better than what most dealerships were offering and much closer to the blue book value. I needed a 4-door car so I started shopping and dealerships were adding almost 6k to the MSRP just because of the market. I found this year's model Altima with only 1500 miles on it for about 7k less than the dealership so I thought I'd take a chance on the 7 day return policy. The process was smooth, and uploading documents only took about 40 minutes of my time over a couple days of stepping through the process.

I requested several offers from companies that would buy my car (Carvana, Vroom, Carmax, local dealer) and Carvana easily offered the most for my car. The questions to answer in order to get the offer were not too numerous, but offered good detail of the vehicle. The initial 2 weeks to redeem the offer was fair. I didn't upload the additional documents (title, driver's license, odometer) since I was still evaluating other options and when I did upload those documents Carvana revised their offer to be slightly lower. I called customer service and was able to get them to reinstate the original offer very quickly (my odometer reading was actually lower than what I put in initial request). I was able to schedule an at-home appointment to transfer the vehicle and title within 48 hours, which was surprisingly quick.

Carvana was amazing in every way possible. I really did shop, select and purchase my vehicle from the comfort of my home. Everyone with whom I interacted was professional, knowledgeable and communicated very well. David was my delivery agent and he is particularly worthy of recognition. He kept me informed of his expected arrival time and arrived as promised. He thoroughly explained the process as we completed each of the steps. He walked us through the new vehicle and very carefully answered all of our questions with patience and professionalism. David’s personal honesty and integrity are outstanding.

Transaction of vehicles occurred on 9/24/22. Upon arrival my purchased 2016 Tiguan showed signs of wear and tear that were typical of most used cars, so I was not surprised to find unlisted scratches and nicks. However, upon closer inspection it became clear their "100 point inspection" had either outright ignored or somehow missed necessary fixes that were not reflected whatsoever in their advertisement.

I cannot speak to anyone else's experience, but ours was really easy. My 80 year-old mom realized she shouldn't be driving and decided to sell her car. It took a couple tries to provide all the correct documentation, but once we did and everything was approved, we made the appointment for the drop off. Mom signed her name 5 or 6 times, they handed her a check, and we walked out after 10 minutes. No one was more surprised than me at how simple and quick it was. If you are just looking to sell a car, I would recommend Carvana without reservation.

I purchased a vehicle from Carvana on June 30, 2022, with the intent to have them transfer my existing registration plate to my newly purchased vehicle. They provided me with a 90-day temp tag, but two days before my temporary registration was to expire, I had to call them, only to be informed that I'd have to wait 12 days before they could get me another temporary tag and in the meantime, I'd have to find another means of transportation? In other words, I couldn't drive my newly purchased vehicle because they were unable to register it in the 90 days. So when I asked them if they could speed up the process, the answer was simply no, when I asked why they didn't reach out to me 12 days earlier, they had no answer. Not a good way to run a business. Now here I am unable to drive my vehicle, which I need for work.

Absolutely the worst company I ever had to deal with in my existence. They made errors at every step of the way from offering "free delivery" (I had to drive an hour and a half to pick up the vehicle) to moving my date of pickup, to not providing instruction, to messing up my payment several times. They wasted countless hours of my time on the phone..telling me they had "logistical errors" with no further explanation. When I finally got the car the brakes were rotted, worn, and screeching/grinding..this was after I was assured that the car went through a Carvana inspection.

I checked out Carvana after spending a lot of wasted time at a Ken Ganley dealership. The dealership offered me a very low number for my old Lincoln as a trade in ($8,000) and a high price for the 2019 Lincoln that I was looking to buy. A friend said, "Try Carvana." So I put the info for my Lincoln into their website and was offered $14,090 for it and I searched their inventory for the 2019 that I wanted and found it for $1200 less than Ken Ganley. It was great! I didn't have to waste any more time at a dealership sitting and waiting while the salesperson has to "check with their manager". The girl from Carvana who delivered my new car and picked up my old one was very efficient and helpful. She had all the paperwork ready and the whole process took less than an hour. I will definitely use them again when I need a car.

First of all, we have used Carvana in the past and were very satisfied with them, but this transaction has been a nightmare. I have filed two separate complaints with the BBB just to try to get someone at Carvana to reach out to me. I purchased a Toyota Tacoma from Carvana around the 1st week of August and was told the truck would be delivered on Friday, August 12th, 2022. I took off work and waited the entire day for the delivery, but no one came or called to reschedule. I paid cash for the truck so I was understandably and tried a least a dozen times to "try" to reach someone at Carvana that could explain why I never received the truck or even a phone call to at least reschedule the delivery.

I recently purchased a truck from Carvana. The sequence of events is as follows: (1) After my truck was involved in an accident in December 2021, I began the process of replacing it through Carvana. I started the purchase process for a 2009 Toyota Tacoma on January 2, 2022 and was promised a delivery date of January 15. (2) After being notified of a delay in delivery on January 13, and a revised delivery date of January 29, I called to complain, after which I was promised a $350 check in compensation, which was confirmed in an email indicating the check would be sent a month after delivery. (3) a few days before the new delivery date, I was informed of another delay in delivery. I called again, and was promised additional compensation of $590 which would be paid after the 7 day Money Back Guarantee period (again, confirmed in an email).

We discovered a problem with the car the day after we bought it. There was a small crack in the front windshield that had been repaired, but still visible, and it wasn't listed in the list of imperfections with all the other dings on the website. If I had known that the car had a crack in the front windshield and the insurance I bought from Carvana wouldn't cover it, and it was going to cost me over $1000 to repair because of calibration, etc. I would have bought a different car. I could have returned it, but the other cars that I looked that were comparable were out of my price range.

Buying a car from Carvana could hardly be any simpler. The purchase, financing, and transportation processes were pleasantly smooth. I recommend, however, finding out exactly what is covered in the 150-point inspection. Our RAV4 arrived with two new tires on back. Am unsure how the two front tires met the 5/32" minimum tread. We purchased two new tires the following week at a cost of almost $300. We had only one key for our only vehicle. We've had one on order from the dealer for about two months. It still isn't in. The cost is $324 and change. (That figure is accurate. Those "touch" fobs with the key to use in case the fob battery runs down are terribly expensive to purchase and have programmed. The air filter obviously had been changed. Unfortunately, when the dealership changed the filter, they broke the closure of the air filter box and jerry-rigged it to close. I can find that box online for about $65. I will replace it soon.

The idea is great, good overall service. Just not a lot inner department communication. Registration process need an overhaul. Temporary Operating Plate Expiration Date: SEP 13, 2022. STATUS: COMPLETED. COMPLETED ON: 09/08/22. "Your registration is completed! Your plates and tags are being sent to the address you listed on your Carvana account. Thank you for your patience and we hope you are enjoying your Carvana vehicle!" My temporary plates expires on 09/13/22. Still no plates. So I am now driving on expired temporary plates. NOT GOOD.

In the end, and maybe the only thing that actually matters, is that I love my car and feel pricing was fair. I'm happy with the end result. But, the process was ridiculous. Carvana will repeat how easy and seamless their experience is. Yet because of the set up you never connect with the same customer service rep twice and therefore it's a hectic experience.

Hello, Me experience might be unique because it leaves a lot to desired. It started with Carvana cancelling the delivery appointment less than 12 hrs before the agreed up delivery time even their fine print states that the customer has give at least 24hr. After that they kept pushing a date even I told them that that date not work for me. When the truck finally got delivered it had an issue with wireless charger and while they were good pointing out smaller scratches bigger stuff was overlooked. After one day the engine check light came on. They send me to a place that does not deal with stuff like the broken wireless charger so I had to pick it up again and bring it to a Chevy dealer who was 2 weeks out.

Bought a 2014 Corvette Stingray online. Upon arrival at the vending machine, I noticed more blemishes than advertised on the vehicle. The tires on the back of the vehicle have uneven wear and need to be changed. Tires below wear mark. The infotainment center was broken, and the rims had road rash. The cleaning of the vehicle was rushed, with buffing compound still on the vehicle. The windshield was dirty, I had to clean it myself. I also noticed the fuel tank was not full. Customer service rep told me he would take care of it, and noted it on his tablet. He took photos. He told me I had 7 days to return the vehicle if I didn't like it. While driving the vehicle around town, the battery died on me. I discovered loose connections on the battery. I had to purchase a jump start pack to start the vehicle back up. The vehicle also had a check engine light which was recently deleted. Historical Code. GM enhanced code. P0171 P0174 Vehicle running lean.

I live in a remote area and traveling to different dealerships could take days and hundreds of miles. It's because of that I chose to use Carvana for the first time. I have no complaints with the car that was delivered. I felt it was accurate according to their listing on their website. My biggest issue was that my delivery date got pushed back twice with no explanation and wound up delaying the order by another 17 days. So be careful of that! Also, I requested a transfer of plates which they did not do initially when they alerted me my new plates where being mailed, I called them quickly once I got the notification and they corrected it.

I had very limited time to sell my vehicle because of upcoming travel. After having an awful experience trying to sell it back to the dealership (they had sent me a letter with what seemed to be a decent offer, but once I came over they were not willing to pay anywhere close to the amount... total waste of time), I started researching for alternatives. I started with Carvana because I was familiar with their business model from their marketing, but also asked for offers from a handful of competitors. While Carvana's offer wasn't the highest, it offered the most convenience and was able to schedule a pick up for a couple of days later. Once the agent came over, the whole process took less and than 15 minutes and the next day I had the money on my account. I am very pleased with my experience.

Easy buying experience! I was a little hesitant at first about buying a car online but Customer support was very knowledgeable and answered all of my questions. Used the vending machine.. Super nice employees at the vending machine and cool experience! LOVE my car and Would most definitely use Carvana again and again!!

Purchased a 50,000 used Jeep Wrangler. Found a damaged spare tire and they said they would fix or replace it. They quickly changed their minds and even after a Better Business Bureau Complaint they were very rude and uncaring. NEVER BUY FROM CARVANA. There are many more online car vendors. Hope they go out of business. Scammers. They don't do their "150 point inspection". Liars and cheats.

Carvana missed 3 delivery dates because it failed their inspection. Then when I received it, my mechanic said he wouldn't touch it with a 10 foot pole, when I returned it they put it right back on the market within 2 days. They didn't disclose the entire details of the car, the entire exhaust was redone and it was not mentioned in their listing. It was as loud as an airplane and there was rust on the bottom of the car. I could smell exhaust that leaked into the car giving me a headache after driving for a few minutes. It rattled when in reverse and in low gears. How could Carvana pass a car and deliver it in this condition? When they picked up my car, they sent a driver who didn't drive stick so I had to drive a Mustang onto the back of a flatbed truck at a 60 degree incline.

I bought a used car from Carvana at a new car price since there were no new ones available. I expected that at that price it would at least be in excellent condition and trusted the 150 point inspection. However, upon taking it in for a routine oil change the mechanic discovered it has been leaking oil for much longer than I have had it and said they absolutely should have seen and fixed that. Now I have to pay over $3000 to repair it myself and they will take no accountability. If I had known they were no more trustworthy than the stereotypical shady used car dealers, I never would have paid their premium price.

After car purchase, they promised to deliver, then said could not get the car there in the promised time so we agreed to drive an hour to another location for discount, which was not received. When car was not as promised, they refused to pick up so again had to drive to another city for transfer.

Exceptional would be the single word to describe my personal experience with Carvana. From the moment that I submitted my vehicle for purchase to the signing of the check. Everything was extremely quick and efficient. The price that they provided was very fair. The individual who came to my home to pick up the vehicle was just as efficient and pleasant. I can't say enough about how easy it was. Within 10-15 minutes, the documents were signed and the vehicle was loaded on a truck. I had initially thought it would be easier to go to the Carvana location to sell the car, but having someone come right to your door is an excellent way to do business. If you're selling, it is at least worth your time to find out what Carvana will offer. BTW - Carvana's offer was much better than the stealership!

Whole process from offer to pick up took two and a half days! Very pleased and highly recommend Carvana if you need to sell your car quickly, they are the way to go! Got a much better offer than dealership, with much less hassle.

I was impressed with the way Carvana worked until a significant problem occurred that colored the experience: I specifically searched for a car with two keys, opting for a more expensive one than I would have gone with otherwise because it was advertised -- falsely, as it turned out -- as having two keys. When the car was delivered, only one key came with it. I was told another would arrive within two weeks. That wasn't ideal, but it seemed a mere inconvenience. Now I've had the car for over a month.

Purchased my car end of April 2022. Was supposed to receive the title in 5 to 10 weeks. It is now September and still no title. I have called multiple times each time being told that it will be investigated and someone would contact me. No title, no call back. I will pursuing legal action as this must be a scam and I am questioning whether this car purchase is legitimate.

I've always purchased vehicles in brick and mortar stores. Got tired of all the bait and switch dishonesty of shady sales people. I've witnessed people paying as much as 40% over sticker with double talk and underhanded tricks from salespeople in the little cubicles. I purchased my first car from Carvana in 2016. Was a bit hesitant buying a car off the internet site unseen except a few photos and description. Complete transaction from filling out online forms to taking delivery was 12 days. 2nd day I went to start the car it was dead. Found out to be a bad battery. Contacted Carvana through my account advising them of the situation. I took it on myself to go against their policy and purchase a battery on my own to get the car going. I explained what I did. They promptly refunded me the cost of the battery. Since then I have purchased another truck and sold them 2 vehicles. Same experience as first. Yes I would buy from Carvana vs dealing with billybobs in bad suits brick and mortar stores.

This was the worst purchasing experience of my life. Never once was I contacted by a member of their staff even after several promises of a call. The car was delivered with a faulty air conditioner, broken satellite antenna, rear wiper blade barely hanging on, broken utility flashlight, and the windshield wipers don't work on intermittent. All these issues were undisclosed - Plus the lump of goo on the steering wheel. The actual disclosed damage was barely noticeable. Love to share photos on this site. Good thing the warranty company seems to be solid because my car will have been in the shop 3 times after receiving it. Buy from a dealer where you can actually see the car - avoid this company at all costs unless you enjoy headaches and nightmares.

I purchased a 2015 Ford Fiesta ST with very low mileage, was very impressed with how streamlined the process was. Didn't have to speak to a single person (anxiety inducing, to some degree) and my car arrived within 2 weeks of purchase just as I was promised. The car was clean and as advertised, however the "100 point" inspection they do, either does not exist, or is carried out by mechanics who are inexperienced, rushed, or both. Front wheel bolts were LOOSE - wildly dangerous. Engine cover was soaked in oil and the oil level was overfull, and the quick detail they did to shine the car up was horrid, interior was lathered in far too much UV protectant and the exterior seemed to have just been quickly spray waxed.

I was selling my vehicle and after checking with a few sites I found Carvana provided me with the best offer. After uploading their required information which is universally required by the companies I researched my appointment was set for early the next morning per my request. The representative was timely and the whole process took less than 30 minutes. The price I was quoted was the price I received, no hassles and deposited directly into my account per my request. Overall I found them a trustworthy and professional company in which to do business.

Bottom Line: I sold my car to Carvana. Carvana offered more for my car than several other researched, reputable and well known auto sites. I completed the online questionnaire regarding my vehicle and was contacted the same day by a Carvana representative. 3 days later a representative came to my home to complete the transaction. The rep checked out the vehicle, had me sign some forms to transfer title and vehicle, gave me the check and that was it. The representative was courteous, professional and knowledgeable (not to mention he was able to load my car on the Carvana trailer quickly and easily). The entire process took less than 20 minutes. This was the easiest sale of a vehicle I have experienced (and I have sold and/or traded many vehicles in my life). I would definitely recommend Carvana for selling your vehicle.

I purchased a 2020 Chevrolet Traverse on August 8th, 2022. On August 10th, 2022, I alerted Carvana that I did not want to keep the vehicle and would prefer to swap it. This vehicle had a shake at 55 mph +, so bad that my children’s faces would shake in the back seat when we would get up to speed. The latches inside the interior trunk were broken. The fuse panel latches were broken. The air vents in the second and third rows were broken. The defrost vent/ fan was always on regardless of the settings. The back pockets of the driver and passenger seats were torn. There was staining on all of the third row seats.

I found several cars I wanted (Cadillac XTS) on their website. Two were in process of being purchased, the third was gray color (I wanted white). But, close enough. So I compromised. Did all the financing through them completely unassisted online. Fair and easy to understand: The higher down payment, the lower monthly payments and interest rate. As they were processing the loan, OMG, a white model became available. They gave me the option to cancel the previous deal and start a new one instantly with no questions or hassle. How good is that? They even deliver to your door. But I chose to pick mine up a couple days sooner. I went to their "car vending machine" location. From distance, I could see my beautiful car at the top of a glass tower among other cars.

I purchased the car in May. The car, purchase, delivery process was nice enough. However, they overcharged for my registration and plate. It is 4 months later and I still have no refund. It is endless excuses. Every time I call "we just mailed it". "I will call when we cut the check". No call. No check. This has been going on for 3 months. They provide no proof, no follow-up. The amount is 262 dollars.

We decided to sell our 2013 Subaru, which had several dings and dents but ran beautifully. The process to get a quote was very simple, and we were pleasantly surprised with the amount. Once we made the decision, we submitted our documents online, made an appointment to drop off the car the next day (we have a location in our town). The appointment went really smoothly and quickly, and we got a direct deposit of the promised amount within 2 business days. We had been detailed and honest in our description of the car and there was no second-guessing or negotiating after the initial quote. I would definitely use Carvana again if we have a car to sell.

2017 530i M delivered with service lights on and Carvana refuses to make repairs. Oil light on 13,000 miles overdue for oil change, bad rotors, pads, shocks, struts, back tire middle treads worn, brake fluid flush shows 3/2022 due date in the system, and on 9/6 the check engine came. I bought the car on August 3rd and on August 9th was going to return it but Carvana promised to fix the issues related to the service lights and the squeaky and scrubbing brakes. I did not discover the host of issues until the diagnostic was ran on August 22nd.

Great experience from start to end when selling my car. Great customer service and a super friendly driver that went through all the documents I had to sign. Money was transfer to my account just as requested on the date and amount negotiated. I will use it again....

Obtaining the quote, scheduling a drop off was easy. Day before drop off I received a text saying drop off moved forward a week. Problem: I just sold my home and I'm leaving town! Solution: Found the right advocate (Tyler) who told me if you select direct deposit versus hard check it can be more flexible. Do a virtual visual inspection (by smart phone), car purchase approved instantly, and they pick up the car! So the visual inspection is scheduled (Good news). I received two documents to sign but didn't get it done because I had questions (they use a virtual notary).

Carvana gave me a price quote to buy my used RAV4. It was as simple as they described. I scanned in the documents, VIN and mileage. I decided to drive the car to the Philadelphia location to maximize the trade. The staff was very nice and I was done in 20 minutes. They had my check already printed. Very happy to do this transaction.

I bought a 2018 Tesla Model 3. Here were the issues I had.

I'm so happy. From the beginning, they were on top of everything. I sold my car and had a great experience. Both Marcus in Customer Service and Jasmine in Philly, were friendly, clear, and so customer-centric. Great communication at every step of the way, they handed me a check, and their free ride home was the icing on the cake. While waiting for my appointment I watched two people get their cars and the engineering marvel of it all was amazing to watch. Best car experience ever and if I ever buy another car, they'll be my first choice.

It took some dialogue to convince my spouse to try Carvana, but after lots of research and a few bad experiences at local used car dealerships, we decided to try it. We were not disappointed! The online purchasing was easy, they walked us through all the steps to make sure our insurance and paperwork was in order, and the car was delivered to our door by a friendly employee - with the plates on it! The vehicle actually looked better in person than on the website! We had done a lot of looking around our area to know what a good list price was for the vehicle we wanted. We knew that because of Carvana's willingness to get plates, registration and financing the initial cost on Carvana may be a bit more than a personal seller nearby, but that it would be worth it. It was!

This was the second car we sold to Carvana. The process was efficient and easy, everyone we dealt with was friendly and helpful. We received a fair price for our used car. I would definitely use them again or recommend to others.

I bought a 2015 GMC Arcadia, Carvana said it passed their inspections, I ASSUME their inspection consists of a vehicle, motor, wheels. The car looks good, the rear shocks was completely blown out, the oil had 20% life and trying to get Carvana to do the repairs was a mess. I did them myself.

Carvana is just awesome. Great price for a trade in. Whole transaction took less than 10 mins. Driver met us at location. Signed a few documents and got a check. Process was so super easy. Recommend to all!

Found a car within a few hours, setup for delivery within 5 days, delivery was on-time, process was simple and quick, car was EXACTLY as described on their website. Registration is pending, will update if the Tags are not delivered before the temporary tags expire in 2 weeks. Currently says should arrive within the week. THANK YOU for a great car buying experience!!!

My car was a Carvana associate car (from another source). Delivery was delayed twice due to unexpected issues. Carvana went through the vehicle with a fine tooth comb and resolved everything. I used their 48 hour inspection process to notify them on cosmetic issues which were all fixed. I bought the 2 year warranty and couldn't be happier. Using their approved repair facilities was painless and Silver Rock warranty is highly regarded in my area. 2016 Mercedes E400 coupe.

In April of 2022, I purchased a beautiful 2017 Ford Fusion Hybrid for our son. No issues at all. None. That's why, when my husband needed to replace his car, we came back to Carvana. Husband was looking at Honda Insights. Found a 2021 with fewer than 8K miles on it. Well, okay, let's get that one. I already knew that we needed to get all our documents ready, so I had them all scanned and ready to upload. However, I needed a third party loan on this one whereas I did not on the Ford Fusion. That one we purchased cash outright.

I recently sold my car to Carvana because they offered a higher price. I did not use my car for a trade-in with Carvana. I found the whole process very easy. The Carvana phone staff went out of their way to help me. I had to drive my car to the pick point about 200 miles away, which would have been 300 miles away if a Carvana staff person did not help me with a closer pick-up location. Joshua and Lucas, the pickup people, field advocate for Carvana were super nice, easy going and helpful. I almost cried when Joshua drove my car away with Carvana dealer plates on it, but I knew it was in good hands and on to more adventures with Carvana. I chose direct deposit for payment and received updates daily on payment tracking. It was deposited as promised in 1-2 business days into my account. I would recommend Carvana for selling your car.

The worst car buying experience. I waited for the delivery which never happened. I had to reach out to them to find out there was an issue with the tire. When the car came a week later, it arrived dirty on the inside. I found dice in the driver seat and a nail in the tire. They were supposed to repair. Customer service sucks. All you hear is “Oh I’m sorry about this experience”, but no compensation for the inconvenience. Don’t think you’ll get anywhere with this company. They sell so many cars daily that the complaint means nothing to them. The best they can do is at return the car in 7 days if you not happy. It’s not the cars that’s the problem. CARVANA customer care is the problem.

Selling my Car was a simple and easy process. When I had issues or questions the team made sure they were resolved and keep me informed what was going on very step of the process. Everyone I worked with was very nice and easy to work with them. The whole process was done within days and the car was picked up when and where I wanted it.

While deciding on a vehicle to purchase through Carvana, the delivery date was one of a few deciding factors. Once the purchase was made Carvana kept changing the delivery date and not providing me a clear reason why. They also kept preselecting times for the delivery that no longer worked with my schedule. Once the vehicle arrived, about a week late, it was not detailed at all - or an extremely rushed job if that. There was tons of pet hair on numerous seats, drip marks on almost all interior surfaces, and in some cases even a wet oily substance dripping down interior surfaces.

Decided to sell my car to Carvana. Went to their site, put in required information and got a good price. I uploaded all of the required documents and received a nice message that my documents were under review, and I'd hear from a Carvana rep within 24 hours to schedule my car for pick up. Two days later, when I had not been contacted by anyone I went back onto the site to see if there was anything else required. To my surprise, the deal had dissapeared, as if it never happened! I ran the same exact deal again and the amount that was returned to me was almost $6,000 less than the original offer. I am glad that I took screen-shots of the original deal every step of the way. I am also wondering what happened to all of the documents that I had uploaded including front and back of my license, 10-Day payoff from my bank, etc. This company is very shady, unethical and dishonest.

The car buying process was smooth and a relatively good experience. However, when the car was delivered, the low tire pressure warning light was on. The delivery driver assured me that it would turn off soon because he just filled the tires. However, many drives later, it was still on. When I reported my concern, Carvana directed me to the 100-day warranty. But I find that unacceptable as the car was delivered to me that way. My reasoning for choosing Carvana in the first place was my lack of time to shop at dealerships. And now I’ve got to take time off work to go get this fixed, when it shouldn’t have been my responsibility to begin with??? And while I did have seven days to return the vehicle, I simply didn’t have the time to call them up and argue over the matter. I do like the car, but would NEVER have finalized the sale if I’d known about this defect. The least they could do is knock a few hundred dollars off the purchase price.

I have dealt with Carvana for about four years. I bought two cars and sold two. The last car that I bought for my son was a 2015 Infiniti Q40. The transmission went out within four months. The "Carvana Care" that you must buy for used cars is the worse! They insisted on putting the most used transmission they could find. The Mechanic begged them to go with a new one. They refused!! This will be the last car I'll ever buy from Carvana. DON'T BUY WITH THEM unless it's a brand new car.

They gave us a price. We signed some papers. They came with a check in the amount agreed upon and took the car with no problems. They did what they promised, and I would recommend them for anyone selling a vehicle.

I am so very disappointed. I had a trade-in lined up, and had processed a sale. I provided all documentation including insurance and the 10-day sale notice. I resigned the paperwork. I scheduled delivery for this coming Saturday. I checked my account tonight, and the car was no longer listed as a sale on my account. I had no emails or phone calls from Carvana. I called the company who couldn’t figure out what happened as there was no reason in their system explaining what happened. The rep figured it out on their own that because my trade-in was 800 more than the car I wanted, the system automatically cancelled the sale WITH NO NOTIFICATION.

Carvana uses deceptive advertising to lure buyers. I'm one of the suckers they have in mind. I slightly overpaid for a used Sonata, which is notorious for lousy paint jobs. The car was delivered on a rainy, overcast day, which as the driver pointed out, made it difficult to check out the body. I listed some obvious flaws on the claim, but when I took the car to a body shop for an estimate, the person pointed out a few that I had missed. (I am 71 years old and live alone.) Since the other defects weren't submitted within seven days, I was out of luck, I was told.

Used the Carvana iPhone app to sell them my 2015 low-mileage Subaru BRZ. The app asked for the license plate and was able to look up all the details. Asked a few basic questions on vehicle condition and a few photos that could be done with my phone on the spot (including pictures of my driver's license and title). Came back within minutes with a solid and attractive quote. I shopped around and found no one even close. Committed to the sale and chose to drop it off at one of their drop-off locations (which I understand is a new thing) which had appointment slots available the following day. I could have optionally, for a $75 fee, had Carvana come collect the car.

The last time I purchased a car from a brick-and-mortar dealership, I had to spend my whole day getting the runaround and dealing with fuzzy, shifting numbers while the salesman wore me down-- don't even get me started on the inevitable shakedown from the finance office. I swore back then that the next time I needed a vehicle, I'd find a dealership that'd let me complete the purchase process online. I'd heard of Carvana, but didn't give them any serious consideration until I found THE car I wanted on the Carvana website.

Last January (2022) sold our 2020 Subaru Forester premium. We got a quote for sticker price from CarMax. Amazing market for a used car w 25000 mi 18 months old. We got full sticker price for it. We paid less than sticker for it and got free financing w Subaru. To compare we gave Carvana a chance to make an offer. They asked us what we owed and offered $500 more than that. It was $6000 less than what CarMax gave us. Offer based on what we owed is a poor way to buy cars, Carvana!

My mom suddenly decided she was done driving and wanted to get rid of her car. She's 87, and all of us had been waiting for it to happen, but her 2011 Chrysler 200 was probably going to get lowballed at the dealership. She didn't want to deal with them, nor did she want to - obviously - trade it in. My brother suggested Carvana, and I'm very glad he did. They're explicit in what photos they want; I took those and uploaded them. They had a variety of appts available to come to the house; I took one. The entire process took less than an hour, total, including taking the photos. Highly recommend.

The whole thing was very easy, fast and concise. The check was as-promised with no problems at all. From navigating the website, to accepting the offer and then actual pickup of the car was so smooth I could not believe it. Highly recommend to buy or sell a car from them!

I purchased my vehicle from Carvana with no hassle financing, and I sold my vehicle back to Carvana. The process was smooth and stress free. Really enjoyable. Everyone I spoke to was very professional. I could not have been happier.

Updated on 9/5/2022: So I recently gave Carvana 2 stars, I said Sales easy, after sales terrible. Well it's gotten worse, Seems the 3rd party they use to handle registration misrepresented the mileage by double, so now my CarFax will show Odometer Tampering suspected, making the resale value substantially less. On top of that, Carvana doesn't want to know, and has entirely passed the buck.

I picked up my car yesterday and my wife and I pointed out some cleanliness issues at the lot. These were minor and were handled to our satisfaction. Upon taking the car home and attempting to install car seats, I found numerous candy wrappers, bottle caps, sunflower seeds, and half-eaten pizza crusts wedged beside the third row seats. If Carvana is willing to deliver a car with food scraps in it, I question their ability to perform a worthwhile mechanical inspection.

Carvana offered me the best value for my car. They gave be plenty of time prepare for selling my car, even allowed me to change dates. The pick up was smooth and easy! I was concerned I needed to detail my car, they told not to. Offered me the best option at the best time.

To preface, I have a new car from them right now and I love the car. I hate everything else. Bought the car, scheduled a date for pickup, then they had a delivery delay so the date needed to be changed. This also canceled the trade in offer for my previous car. The new offer was $80 less. After almost a week of calls, they agreed to mail me a check for $100 after the return period for the car was over. I agreed. Picked up the car on the new date, handed them my cashier check, then woke up the next day to find that they had also charged the account that I had linked with them to verify funds for the purchase. Another round of calls, no one seems to be able to get my money back to me. Not sure wtf is going on behind the scenes here, because even though literally everyone I've interacted with has been very understanding and nice, problems just. keep. popping. up.

I ordered a car that looked like a good deal. On the day before the car was to be delivered to my house, I received a notification that the delay was going to be delayed by 7 days. One of the reasons I ordered this car was that it would be delivered before we had family coming to town who would need a car. I asked what they would do about compensating me for this delay since now I would have to rent a car. The representative said that they were unable to offer any type of compensation “the first delay”. I still wanted the car, so I accepted the new delivery date and spent 300 bucks on a rental car.

I purchased my 2016 Chevy impala in January. The experience overall was good, although I ended up putting the car in the shop less than 2 weeks of having it. but now I’m waiting on my registration. It has been 7 months and now I can’t even drive my car. They claim they can’t give me another temporary plate, but they want that payment. If I can’t drive my car how am I suppose to get to work so I can pay. This is so unprofessional. The fact is they don’t care. I will never recommend anyone to buy a car from Carvana. I have never experienced anything like this. I'm so mad I could shoot fire. I travel for work so as of now I am stranded in a state with no transportation. I am a very unhappy and displeased customer.

After retiring, I purchased a classic vehicle and no longer had a need for my 2015 Chevy Silverado. I got offers from WeBuyAnyCar.com, CarMax, Carvana, and 2 local dealerships. Carvana beat everyone by $Thousands! I was skeptical and feared they would try to lower their offer at the time of final sale. I made an appointment for them to do a pickup. Their employee arrived with a car hauler on time, did a visual inspection, started the engine, and checked the odometer. He gave me a clipboard with papers to sign, I gave him the title and keys, and he handed me a check for $25,211. He put the truck on his hauler, locked it down and left. The entire process took 5 minutes. Need to sell a vehicle, CALL CARVANA!!!!

Carvana is not an easy company to work with. We did not want to link our bank account to them, so it took me more than six telephone calls totaling more than two hours to resolve that. However, when we went to pick up the car after driving 3.5 hours from home to save an additional $600 in delivery fees, there were major scratches (12+ inches long) on the rear quarter panel that were obviously fresh. Accidents happen, right? So, the "Advocate" told us that this was no problem, that Silver Rock, their warranty service department, would send someone out mobile to our daughter's location in college to fix the scratches.

After submitting the required insurance info they required multiple times and having a custom proof of insurance written for them, the registration plates to the car have been lost in and they won't help me get a replacement. One star is generous.

I saved so much time using Carvana. The experience was mostly straightforward, and I found the customer service very helpful. The delivery was surprisingly fast. I will definitely consider using Carvana for my future car purchases.

Carvana was neither reliable or efficient. I ordered the car and followed every direction only to get a text saying I needed to do things I had already done multiple times. This all after they had my banking information. A very disappointed customer.

Carvana made a mistake on my title which randomly put another one of their customers on my title as a lien holder. It took more than 16 months to sort out and get a clean title. Carvana was absolutely unresponsive and uncooperative. Finally, I made a formal complaint to the California DMV. Only after a DMV investigator got involved did Carvana start working on the problem. Do not buy a car from these people. Horrible.

Smooth sailing up until you get the car. I picked my car up and it wasn't as clean as I normally expect dealers to prepare the car for owner pickup, but that wasn't the big thing. What bothered me was on my way back from Charlotte, the tire indicator identified the tire pressure wasn't correct. This is something critical, in my opinion, so I had to try and find a place to get the site corrected all while in a city I am unfamiliar with. You can find gas stations everywhere with air pumps, but when you don't have a tire gauge to measure it, it's still not going to rectify the issue. So that was a major issue and I deducted 1 star for that.

In almost 50 years of driving and buying and selling cars Carvana was by far the most pain free experience I have ever had selling a car. Went online, got a great offer and I accepted. Approved in a few hours. Uploaded a few pictures and the next day an “advocate” was at my home to inspect the vehicle. After signing a few papers I had a check in my hand and the process was done. Amazing. I had also received a quote from Driveway. Their process was taking weeks to complete and was way more complicated, also offered price was less. Glad I went with Carvana. Highly recommend!

Bought a car from Carvana last month. First car I had to return in a couple of days due to failing transmission. I swapped it fairly easily, however, the loan service provider partnered with Carvana is a scam. Bridgecrest services the loan. I made my first payment one week before the due date, and 20 days later, Carvana shows reversing the payment on their site, but my bank confirms it has been paid and was not reversed. Attempting to collect more by defrauding customers into thinking their payments have not gone through. Carvana still has not sent me my registration after 30 days and is due to expire.

I chose Carvana because of the three car buying services I checked out, Carvana offered the most for my vehicle. I thought it was a very fair price, looking at what similar vehicles were selling for. Not being a computer-savvy person, I wasn't crazy about selling my vehicle online, but I managed to upload all the documents Carvana requested.

Having the title free and clear I'm sure will make a difference. Had we owed with a lien, it may have taken longer. The process was smooth. The driver was courteous, emails and texting went like clock work from beginning to payment