Carvana Reviews

2017 530i M delivered with service lights on and Carvana refuses to make repairs. Oil light on 13,000 miles overdue for oil change, bad rotors, pads, shocks, struts, back tire middle treads worn, brake fluid flush shows 3/2022 due date in the system, and on 9/6 the check engine came. I bought the car on August 3rd and on August 9th was going to return it but Carvana promised to fix the issues related to the service lights and the squeaky and scrubbing brakes. I did not discover the host of issues until the diagnostic was ran on August 22nd.

Great experience from start to end when selling my car. Great customer service and a super friendly driver that went through all the documents I had to sign. Money was transfer to my account just as requested on the date and amount negotiated. I will use it again....

Obtaining the quote, scheduling a drop off was easy. Day before drop off I received a text saying drop off moved forward a week. Problem: I just sold my home and I'm leaving town! Solution: Found the right advocate (Tyler) who told me if you select direct deposit versus hard check it can be more flexible. Do a virtual visual inspection (by smart phone), car purchase approved instantly, and they pick up the car! So the visual inspection is scheduled (Good news). I received two documents to sign but didn't get it done because I had questions (they use a virtual notary).

Carvana gave me a price quote to buy my used RAV4. It was as simple as they described. I scanned in the documents, VIN and mileage. I decided to drive the car to the Philadelphia location to maximize the trade. The staff was very nice and I was done in 20 minutes. They had my check already printed. Very happy to do this transaction.

I bought a 2018 Tesla Model 3. Here were the issues I had.

I'm so happy. From the beginning, they were on top of everything. I sold my car and had a great experience. Both Marcus in Customer Service and Jasmine in Philly, were friendly, clear, and so customer-centric. Great communication at every step of the way, they handed me a check, and their free ride home was the icing on the cake. While waiting for my appointment I watched two people get their cars and the engineering marvel of it all was amazing to watch. Best car experience ever and if I ever buy another car, they'll be my first choice.

It took some dialogue to convince my spouse to try Carvana, but after lots of research and a few bad experiences at local used car dealerships, we decided to try it. We were not disappointed! The online purchasing was easy, they walked us through all the steps to make sure our insurance and paperwork was in order, and the car was delivered to our door by a friendly employee - with the plates on it! The vehicle actually looked better in person than on the website! We had done a lot of looking around our area to know what a good list price was for the vehicle we wanted. We knew that because of Carvana's willingness to get plates, registration and financing the initial cost on Carvana may be a bit more than a personal seller nearby, but that it would be worth it. It was!

This was the second car we sold to Carvana. The process was efficient and easy, everyone we dealt with was friendly and helpful. We received a fair price for our used car. I would definitely use them again or recommend to others.

I bought a 2015 GMC Arcadia, Carvana said it passed their inspections, I ASSUME their inspection consists of a vehicle, motor, wheels. The car looks good, the rear shocks was completely blown out, the oil had 20% life and trying to get Carvana to do the repairs was a mess. I did them myself.

Carvana is just awesome. Great price for a trade in. Whole transaction took less than 10 mins. Driver met us at location. Signed a few documents and got a check. Process was so super easy. Recommend to all!

Found a car within a few hours, setup for delivery within 5 days, delivery was on-time, process was simple and quick, car was EXACTLY as described on their website. Registration is pending, will update if the Tags are not delivered before the temporary tags expire in 2 weeks. Currently says should arrive within the week. THANK YOU for a great car buying experience!!!

My car was a Carvana associate car (from another source). Delivery was delayed twice due to unexpected issues. Carvana went through the vehicle with a fine tooth comb and resolved everything. I used their 48 hour inspection process to notify them on cosmetic issues which were all fixed. I bought the 2 year warranty and couldn't be happier. Using their approved repair facilities was painless and Silver Rock warranty is highly regarded in my area. 2016 Mercedes E400 coupe.

In April of 2022, I purchased a beautiful 2017 Ford Fusion Hybrid for our son. No issues at all. None. That's why, when my husband needed to replace his car, we came back to Carvana. Husband was looking at Honda Insights. Found a 2021 with fewer than 8K miles on it. Well, okay, let's get that one. I already knew that we needed to get all our documents ready, so I had them all scanned and ready to upload. However, I needed a third party loan on this one whereas I did not on the Ford Fusion. That one we purchased cash outright.

I recently sold my car to Carvana because they offered a higher price. I did not use my car for a trade-in with Carvana. I found the whole process very easy. The Carvana phone staff went out of their way to help me. I had to drive my car to the pick point about 200 miles away, which would have been 300 miles away if a Carvana staff person did not help me with a closer pick-up location. Joshua and Lucas, the pickup people, field advocate for Carvana were super nice, easy going and helpful. I almost cried when Joshua drove my car away with Carvana dealer plates on it, but I knew it was in good hands and on to more adventures with Carvana. I chose direct deposit for payment and received updates daily on payment tracking. It was deposited as promised in 1-2 business days into my account. I would recommend Carvana for selling your car.

The worst car buying experience. I waited for the delivery which never happened. I had to reach out to them to find out there was an issue with the tire. When the car came a week later, it arrived dirty on the inside. I found dice in the driver seat and a nail in the tire. They were supposed to repair. Customer service sucks. All you hear is “Oh I’m sorry about this experience”, but no compensation for the inconvenience. Don’t think you’ll get anywhere with this company. They sell so many cars daily that the complaint means nothing to them. The best they can do is at return the car in 7 days if you not happy. It’s not the cars that’s the problem. CARVANA customer care is the problem.

Selling my Car was a simple and easy process. When I had issues or questions the team made sure they were resolved and keep me informed what was going on very step of the process. Everyone I worked with was very nice and easy to work with them. The whole process was done within days and the car was picked up when and where I wanted it.

While deciding on a vehicle to purchase through Carvana, the delivery date was one of a few deciding factors. Once the purchase was made Carvana kept changing the delivery date and not providing me a clear reason why. They also kept preselecting times for the delivery that no longer worked with my schedule. Once the vehicle arrived, about a week late, it was not detailed at all - or an extremely rushed job if that. There was tons of pet hair on numerous seats, drip marks on almost all interior surfaces, and in some cases even a wet oily substance dripping down interior surfaces.

Decided to sell my car to Carvana. Went to their site, put in required information and got a good price. I uploaded all of the required documents and received a nice message that my documents were under review, and I'd hear from a Carvana rep within 24 hours to schedule my car for pick up. Two days later, when I had not been contacted by anyone I went back onto the site to see if there was anything else required. To my surprise, the deal had dissapeared, as if it never happened! I ran the same exact deal again and the amount that was returned to me was almost $6,000 less than the original offer. I am glad that I took screen-shots of the original deal every step of the way. I am also wondering what happened to all of the documents that I had uploaded including front and back of my license, 10-Day payoff from my bank, etc. This company is very shady, unethical and dishonest.

The car buying process was smooth and a relatively good experience. However, when the car was delivered, the low tire pressure warning light was on. The delivery driver assured me that it would turn off soon because he just filled the tires. However, many drives later, it was still on. When I reported my concern, Carvana directed me to the 100-day warranty. But I find that unacceptable as the car was delivered to me that way. My reasoning for choosing Carvana in the first place was my lack of time to shop at dealerships. And now I’ve got to take time off work to go get this fixed, when it shouldn’t have been my responsibility to begin with??? And while I did have seven days to return the vehicle, I simply didn’t have the time to call them up and argue over the matter. I do like the car, but would NEVER have finalized the sale if I’d known about this defect. The least they could do is knock a few hundred dollars off the purchase price.

I have dealt with Carvana for about four years. I bought two cars and sold two. The last car that I bought for my son was a 2015 Infiniti Q40. The transmission went out within four months. The "Carvana Care" that you must buy for used cars is the worse! They insisted on putting the most used transmission they could find. The Mechanic begged them to go with a new one. They refused!! This will be the last car I'll ever buy from Carvana. DON'T BUY WITH THEM unless it's a brand new car.

They gave us a price. We signed some papers. They came with a check in the amount agreed upon and took the car with no problems. They did what they promised, and I would recommend them for anyone selling a vehicle.

I am so very disappointed. I had a trade-in lined up, and had processed a sale. I provided all documentation including insurance and the 10-day sale notice. I resigned the paperwork. I scheduled delivery for this coming Saturday. I checked my account tonight, and the car was no longer listed as a sale on my account. I had no emails or phone calls from Carvana. I called the company who couldn’t figure out what happened as there was no reason in their system explaining what happened. The rep figured it out on their own that because my trade-in was 800 more than the car I wanted, the system automatically cancelled the sale WITH NO NOTIFICATION.

Carvana uses deceptive advertising to lure buyers. I'm one of the suckers they have in mind. I slightly overpaid for a used Sonata, which is notorious for lousy paint jobs. The car was delivered on a rainy, overcast day, which as the driver pointed out, made it difficult to check out the body. I listed some obvious flaws on the claim, but when I took the car to a body shop for an estimate, the person pointed out a few that I had missed. (I am 71 years old and live alone.) Since the other defects weren't submitted within seven days, I was out of luck, I was told.

Used the Carvana iPhone app to sell them my 2015 low-mileage Subaru BRZ. The app asked for the license plate and was able to look up all the details. Asked a few basic questions on vehicle condition and a few photos that could be done with my phone on the spot (including pictures of my driver's license and title). Came back within minutes with a solid and attractive quote. I shopped around and found no one even close. Committed to the sale and chose to drop it off at one of their drop-off locations (which I understand is a new thing) which had appointment slots available the following day. I could have optionally, for a $75 fee, had Carvana come collect the car.

The last time I purchased a car from a brick-and-mortar dealership, I had to spend my whole day getting the runaround and dealing with fuzzy, shifting numbers while the salesman wore me down-- don't even get me started on the inevitable shakedown from the finance office. I swore back then that the next time I needed a vehicle, I'd find a dealership that'd let me complete the purchase process online. I'd heard of Carvana, but didn't give them any serious consideration until I found THE car I wanted on the Carvana website.

Last January (2022) sold our 2020 Subaru Forester premium. We got a quote for sticker price from CarMax. Amazing market for a used car w 25000 mi 18 months old. We got full sticker price for it. We paid less than sticker for it and got free financing w Subaru. To compare we gave Carvana a chance to make an offer. They asked us what we owed and offered $500 more than that. It was $6000 less than what CarMax gave us. Offer based on what we owed is a poor way to buy cars, Carvana!

My mom suddenly decided she was done driving and wanted to get rid of her car. She's 87, and all of us had been waiting for it to happen, but her 2011 Chrysler 200 was probably going to get lowballed at the dealership. She didn't want to deal with them, nor did she want to - obviously - trade it in. My brother suggested Carvana, and I'm very glad he did. They're explicit in what photos they want; I took those and uploaded them. They had a variety of appts available to come to the house; I took one. The entire process took less than an hour, total, including taking the photos. Highly recommend.

The whole thing was very easy, fast and concise. The check was as-promised with no problems at all. From navigating the website, to accepting the offer and then actual pickup of the car was so smooth I could not believe it. Highly recommend to buy or sell a car from them!

I purchased my vehicle from Carvana with no hassle financing, and I sold my vehicle back to Carvana. The process was smooth and stress free. Really enjoyable. Everyone I spoke to was very professional. I could not have been happier.

Updated on 9/5/2022: So I recently gave Carvana 2 stars, I said Sales easy, after sales terrible. Well it's gotten worse, Seems the 3rd party they use to handle registration misrepresented the mileage by double, so now my CarFax will show Odometer Tampering suspected, making the resale value substantially less. On top of that, Carvana doesn't want to know, and has entirely passed the buck.

I picked up my car yesterday and my wife and I pointed out some cleanliness issues at the lot. These were minor and were handled to our satisfaction. Upon taking the car home and attempting to install car seats, I found numerous candy wrappers, bottle caps, sunflower seeds, and half-eaten pizza crusts wedged beside the third row seats. If Carvana is willing to deliver a car with food scraps in it, I question their ability to perform a worthwhile mechanical inspection.

Carvana offered me the best value for my car. They gave be plenty of time prepare for selling my car, even allowed me to change dates. The pick up was smooth and easy! I was concerned I needed to detail my car, they told not to. Offered me the best option at the best time.

To preface, I have a new car from them right now and I love the car. I hate everything else. Bought the car, scheduled a date for pickup, then they had a delivery delay so the date needed to be changed. This also canceled the trade in offer for my previous car. The new offer was $80 less. After almost a week of calls, they agreed to mail me a check for $100 after the return period for the car was over. I agreed. Picked up the car on the new date, handed them my cashier check, then woke up the next day to find that they had also charged the account that I had linked with them to verify funds for the purchase. Another round of calls, no one seems to be able to get my money back to me. Not sure wtf is going on behind the scenes here, because even though literally everyone I've interacted with has been very understanding and nice, problems just. keep. popping. up.

I ordered a car that looked like a good deal. On the day before the car was to be delivered to my house, I received a notification that the delay was going to be delayed by 7 days. One of the reasons I ordered this car was that it would be delivered before we had family coming to town who would need a car. I asked what they would do about compensating me for this delay since now I would have to rent a car. The representative said that they were unable to offer any type of compensation “the first delay”. I still wanted the car, so I accepted the new delivery date and spent 300 bucks on a rental car.

I purchased my 2016 Chevy impala in January. The experience overall was good, although I ended up putting the car in the shop less than 2 weeks of having it. but now I’m waiting on my registration. It has been 7 months and now I can’t even drive my car. They claim they can’t give me another temporary plate, but they want that payment. If I can’t drive my car how am I suppose to get to work so I can pay. This is so unprofessional. The fact is they don’t care. I will never recommend anyone to buy a car from Carvana. I have never experienced anything like this. I'm so mad I could shoot fire. I travel for work so as of now I am stranded in a state with no transportation. I am a very unhappy and displeased customer.

After retiring, I purchased a classic vehicle and no longer had a need for my 2015 Chevy Silverado. I got offers from WeBuyAnyCar.com, CarMax, Carvana, and 2 local dealerships. Carvana beat everyone by $Thousands! I was skeptical and feared they would try to lower their offer at the time of final sale. I made an appointment for them to do a pickup. Their employee arrived with a car hauler on time, did a visual inspection, started the engine, and checked the odometer. He gave me a clipboard with papers to sign, I gave him the title and keys, and he handed me a check for $25,211. He put the truck on his hauler, locked it down and left. The entire process took 5 minutes. Need to sell a vehicle, CALL CARVANA!!!!

Carvana is not an easy company to work with. We did not want to link our bank account to them, so it took me more than six telephone calls totaling more than two hours to resolve that. However, when we went to pick up the car after driving 3.5 hours from home to save an additional $600 in delivery fees, there were major scratches (12+ inches long) on the rear quarter panel that were obviously fresh. Accidents happen, right? So, the "Advocate" told us that this was no problem, that Silver Rock, their warranty service department, would send someone out mobile to our daughter's location in college to fix the scratches.

After submitting the required insurance info they required multiple times and having a custom proof of insurance written for them, the registration plates to the car have been lost in and they won't help me get a replacement. One star is generous.

I saved so much time using Carvana. The experience was mostly straightforward, and I found the customer service very helpful. The delivery was surprisingly fast. I will definitely consider using Carvana for my future car purchases.

Carvana was neither reliable or efficient. I ordered the car and followed every direction only to get a text saying I needed to do things I had already done multiple times. This all after they had my banking information. A very disappointed customer.

Carvana made a mistake on my title which randomly put another one of their customers on my title as a lien holder. It took more than 16 months to sort out and get a clean title. Carvana was absolutely unresponsive and uncooperative. Finally, I made a formal complaint to the California DMV. Only after a DMV investigator got involved did Carvana start working on the problem. Do not buy a car from these people. Horrible.

Smooth sailing up until you get the car. I picked my car up and it wasn't as clean as I normally expect dealers to prepare the car for owner pickup, but that wasn't the big thing. What bothered me was on my way back from Charlotte, the tire indicator identified the tire pressure wasn't correct. This is something critical, in my opinion, so I had to try and find a place to get the site corrected all while in a city I am unfamiliar with. You can find gas stations everywhere with air pumps, but when you don't have a tire gauge to measure it, it's still not going to rectify the issue. So that was a major issue and I deducted 1 star for that.

In almost 50 years of driving and buying and selling cars Carvana was by far the most pain free experience I have ever had selling a car. Went online, got a great offer and I accepted. Approved in a few hours. Uploaded a few pictures and the next day an “advocate” was at my home to inspect the vehicle. After signing a few papers I had a check in my hand and the process was done. Amazing. I had also received a quote from Driveway. Their process was taking weeks to complete and was way more complicated, also offered price was less. Glad I went with Carvana. Highly recommend!

Bought a car from Carvana last month. First car I had to return in a couple of days due to failing transmission. I swapped it fairly easily, however, the loan service provider partnered with Carvana is a scam. Bridgecrest services the loan. I made my first payment one week before the due date, and 20 days later, Carvana shows reversing the payment on their site, but my bank confirms it has been paid and was not reversed. Attempting to collect more by defrauding customers into thinking their payments have not gone through. Carvana still has not sent me my registration after 30 days and is due to expire.

I chose Carvana because of the three car buying services I checked out, Carvana offered the most for my vehicle. I thought it was a very fair price, looking at what similar vehicles were selling for. Not being a computer-savvy person, I wasn't crazy about selling my vehicle online, but I managed to upload all the documents Carvana requested.

Having the title free and clear I'm sure will make a difference. Had we owed with a lien, it may have taken longer. The process was smooth. The driver was courteous, emails and texting went like clock work from beginning to payment

I just bought a beautiful 2010 Camaro. The whole process and ease at which it was accomplished was amazing. I love my car, and I really enjoyed the idea of ordering a car online. But, and it's a big but; The only downside I experienced sticks in my craw. For that reason I wouldn't recommend anyone using Carvana or for myself, purchasing another vehicle through them.

I hate saying this because I got the car I wanted and the Carvana employees were very nice, but it had scratches, a seat stain, a seat heater switch that didn't work and no owner's manual. A side company called Silver Rock is supposed to handle these issues. First, I couldn't get them to help or even respond to me for any issues besides the seat stain during the 7 day period. For that they told me no service was available in my area for the repair. I live in the Portland, Oregon area. There has to be someone who details cars? So, my advice is when it is on the truck don't take possession if you see ANYTHING that needs a repair. You'll end up having to do it yourself. Sorry, but that was my experience.

I found a car. Started the process of purchase on internet. I was paying cash thru my bank. They asked for my account information. Gave them same. Then they said I had to prove auto insurance even though I had insurance on my present car thru USAA. So I had to insure a car I didn't even own yet. Then they asked for the proof of insurance which they can only accept thru their system. Then I was asked the second day for my banking ID number and password. Now I buy and sell about 10 aircraft a year and never took this long for far more expensive item. I am 77 years old and never spent this long buying a car. Canceled the deal.

So I was planning on actually writing a good review for Carvana, but am glad I waited. It took two tries, but I love my car. (The first one had lots of serious issues, but they called me when they were detailing it, so I didn't have to deal with it and opted to choose another car.) They were a little late with delivery, but it was quite easy, and the car looked new. I was so happy with the car, I was able to let a lot of the other stuff go. However, I now cannot legally drive tomorrow because my registration has not arrived. I have called them 10-12 times about this because I was unclear about the process. No one seemed to know if I was keeping my old plates or getting new ones. There was so much confusion.

I attempted to purchase a Dodge Ram 1500 with Carvana and turned away two vehicles at the time of delivery. The first truck had a "check engine" light on, with no explanation as to what the issue was. The second truck had three exterior lights out, and very bald tires. The tires must have been switched out with another truck because the vehicle only had 28k miles on the odometer. Additionally, there was trash in the back seat pocket. If they can't get these simple quality control measures correct then what are they missing on the engine? There is little to no concern among Carvana employees. This is definitely not the best way to purchase a car.

A few weeks after I bought this vehicle from Carvana I noticed that my front end shook REALLY bad when braking. The suspension also make noise. I am now over my 4000 mile limit and nothing can be done about it. I took the vehicle in for an inspection at a location that carvana's warranty company advised me to and they said everything was fine. Everything is NOT fine. I thought carvana did a thorough inspection of every vehicle they sold?? Apparently that is NOT the case.

This was our first time buying a car from Carvana. We found the perfect car and the financing and delivery was the easy part, along with them taking $12.4k down payment. So purchased date of 5/18. Then the nightmare started. They gave me a temp plate that expired 7/3. Then they sent me paperwork to have signed and notarize to process my registration. I uploaded my insurance card and all documents within 2 business days of the request. Everything within the month of May. They never called. They never updated the dashboard. Then I call and they said they are sending a new temp plate (never sent or received). Another month passes, my temp plate expires, I call again. They said they sent it. I wait. Nothing and call again in August, nothing sent and they admitted to never sending it and messed up the registration process. They send me new paper work in August. I send back right away and have nothing. So I filed a BBB complaint.

I will be the first to admit I was leery of this way of selling my car. After being lowballed at a dealership, I thought what could it hurt to try this. My offer was $7,754 more than the dealership was willing to give. I choose the drop off location and day. The Carvana associate was extremely friendly and explained every process of the sale. Told me each paper I was signing and handed me a check. I would recommend this to everyone I know.

I purchased a vehicle in May and the delivery was an overall good experience. We received the vehicle at the end of May and received a 14 day temporary registration. It has now been almost 3 months and still no registration. With over a dozen phone calls we keep getting told it's an issue on their end and nothing to do with us. I'm constantly being told they have no idea about the timeline or anything else. The company constantly has reassured me that it is nothing to do with my paperwork but an internal issue with the company. Last phone I had they told me it could be 4-8 more weeks then have to wait an additional 6-12 for the registration. This whole process has been a headache and I wish I would have never used Carvana.

It's nice that they are upfront with their fees and taxes. They encourage you to start your car insurance early so everything's all set for delivery, but then I was given less than 24 hours' notice that my car would be delayed a week. I had to call multiple times to figure out why it was delayed, what was wrong with the car, and to make sure everything was on track. There was absolutely no attempt at compensation and I had to initiate every communication once my delivery day had been delayed. My car was to be delivered at 1:30. I called Carvana around 11 after not hearing anything from them that day. They said an advocate would reach out to me. I didn't hear from the advocate until 12, and they told me they would be an hour late, then rescheduled me for 3:00 so she wouldn't have to "mark the event as late".

The whole process of the sale of my car could not be better. The easy way of filling out the necessary online information is convenient and only take a couple minutes. After approving the offer, Carvana send emails and text messages to inform you about the next steps. The driver who picked up the car was very friendly and professional. She was helpful and explained everything very well. The payment was done within two days. The total process took only a couple days.

Selling my Subaru Forester was the easiest experience. I filled out all of the information online, received a quote in minutes. I took my time getting other quotes, when I decided Carvana was the best quote, I accepted. I had an appt within a day of accepting to drop my car off at one of their drop sites and signed paperwork and had a check in hand in less than a half hour. I would definitely recommend Carvana to anyone looking to sell their car, fast and easy.

I received an offer in 2 minutes, like they advertised. I went to 2 dealers I have purchased from and had maintenance done on my BMW z4. I also got an offer from another online site. Carvana gave me the best offer by far. Carvana employees arrived on time to check out my car. After 5 minutes and filling on some paperwork the deal was done. I received my direct deposit the same day. It was easier and safer than selling it to a private party. Highly recommended! Trust the process.

Overall good experience and easy to manage the online application. The Carvana offer was just under KBB and beat all of the other online offers (Carmax, Car Guru, etc). But, the initial offer I received was REDUCED after I LOWERED the mileage from 38k to 35,557 (actual). This DECREASED my offer by $447, which leaves me feeling shortchanged. They won’t negotiate the offer price, so it was a win for them and a loss for me. They also rescheduled my pickup appointment twice, which was very inconvenient. Why have availability of appointments if the company can’t fulfill them?! Signing the contract and turning over the car in person was smooth. Funds were delivered ACH the following day.

Sold my car on Carvana needing the money despite loving my car after 3 years of grad school. The process was so easy and seamless. A few questions and a few quick uploads and I had my estimate which never changed. The day of pick up Monthy showed up to find my best friends and me having a "goodbye" party for the car. We had a "goodbye" sign, cupcakes and party hats. Without any hesitation, Monthy joined in and wore a party hat, took pictures of us and with us with the car and indulged my friend's directing skills as he videoed the whole process. Monthy was so great, could not have asked for a better pick-up. He even sent me a picture of my vehicle safe and sound in the lot once it arrived. The customer service was top notch and the process was so easy. I would absolutely recommend Carvana and use them again. Thanks again Monthy!!! You made the experience great!

Fantastic experience start to finish. Carvana offered me $3k more than KBB and the entire process took me less than 2 hours of actual work. Upload a few pics and pieces of info and get a quote. Schedule a time for pick up, a friendly representative showed up at my house at the agreed upon time, looked over the car and handed me a check. Very pleased!

I purchased a car from Carvana in 2021. Although we got the car we wanted. The customer service is bad and difficult to work with. The car arrived with undocumented damages. Even the tow truck driver said it was the worst he had ever seen. There were a lot small scratches all over the exterior of the car that did not show up in the pictures.

The paperwork took over a month with my bank. It took six weeks to get my permanent tag, which was wrong. I had to go to the county clerk to get it corrected. It shouldn't have taken so long for any of the paperwork to clear with my bank; I refused their financing as they wanted to charge me 4 percent more interest than my own bank. The tag was issued to the wrong county even though they had my address and knew I didn't live in the county they had put on the tag. It was painful and frustrating getting them to complete the paperwork. They also demanded paperwork from me that was unnecessary. They wanted more information from me and my bank than they truly needed. I believe they were trying to force me to finance with them. My suggestion on that, don't do it.

Within 2 days of purchasing vehicle, five warning lights non-related came on. After over 40 calls, Carvana refuses to assist. I have requested to speak to Supervisors and after two weeks of calling I still have yet to receive a call from one. My issues are still unresolved!

I used Carvana to pick out my new car. It was hands down the easiest car shopping experience I've ever had, and I can't recommended it enough. From finding the right car to financing and even the delivery, it was 100% the most hassle free and satisfying car purchase I've ever made. Carvana made it easy to see exactly what I was getting, down to showing minute scratches that I honestly wouldn't notice and had to really look for to even locate. The delivery was also outstanding - right on time, and exactly as hassle free as advertised. I have to admit, I was waiting for something to go wrong the entire time, but the friendly folk over at Carvana made it such a breeze I could hardly believe it. I had never bought a car from Carvana before, but I'm pretty sure I'll be buying from them again.

Wow, what an unbelievably easy way to sell my car! Not only did I get top dollar (covered the full price of my car and warranties paid 2 years ago), but the first person showed up on the scheduled date, looked over my car, and then someone else came out a couple of hours later with the Carvana loader to take my car away (yes, very sad). And best of all, they picked it up at around 5 pm on Saturday, and my money was in my account by Monday at 6 am! (That helped with the sadness!) How much easier could it be? No haggling, no waste of time.

Carvana provides a great online and in person purchase experience, 5 star in fact. However, when I purchased my car they told me they would take care of the registration. I have had temp plates for 30 days. Without the ownership paperwork I am unable to take register the car myself. I find out that carvana only submitted my registration application 5 days (3 business days) before my temp plates run out. Today the temp plates expire, I cannot drive my car. I should get my plates in between 2-4 weeks of the applications arrival. Carvana's solution? A $300 check that will arrive around the same time my plates will and a condescending suggestion to use public transportation or rent a car for the duration (for around $20 or so a day as the gentleman on the phone informed me). Ruined what was a positive experience for me, I'm here waiting for 2-4 weeks with a car I cannot drive. Terrible organization.

First the car was delivered 26 hours late of the original delivery time after rescheduling 3 times and me having to miss an entire day of work waiting on them. Then my first time driving to work on the highway the steering wheel was almost shaking out of my hands. I took it to a shop. They said the tires are severely dry rotted and the tread was starting to separate. The manufacture date of the tires was 10 years ago on all 4 tires. They told me It’s illegal for any dealer to sell a vehicle with tires older than 5 years. Also the left headlight is pointed at the ground and can’t be adjusted.

We sold our Sonata to Carvana. They quoted us a price, we accepted. They picked it up two days later with a check for us. Everything was extremely easy as promised. I would definitely work with them again in the future.

Everyone knows buying a car is stressful but Carvana really seems to go out of their way to make sure of it. I ordered a 2019 Chevy Trax on 7/7/22 and was told it would be ready for pick up on 7/9. This date was then pushed to 7/12 but due to my work schedule I couldn’t come pick my car up until 7/16. So the day comes and on my test drive as soon as I went between 50-70 mph my whole steering wheel started shaking - which got worse the faster I drove. It also seemed somewhat difficult to get the car up to speed so along with the fact my interior was dirty and smelled like someone’s dog I returned it soon as I got back to their office.

My car had gotten totaled and my insurance only gave me a rental for 5 days. With limited time to find a car I opted to use Carvana. The process of finding and selecting a car for purchase to buying was super easy. Although that may be carvana's greatest feature as of now. Since I had limited time I opted to use Carvana's built in loan application, which is super easy and takes only a couple of minutes to get your rates. But as someone with a high 600-700 credit score, the rates were terrible; they offered me 13% apr on a 2013 model vehicle and with my high credit score I figured they would at least be able to get me a 10% apr since my last vehicle a 2015 (not with Carvana). I had gotten a 4.6% apr...

Items missed during the 150 pt inspection, as listed, 1) Engine Oil not changed, 2) Battery in poor condition (extreme corrosion on posts and leaking, and battery not what was listed in description for vehicle), 3) Engine compartment dirty, 4) 2nd Row interior lights not working. Carvana has yet to except responsibility, but they have sent me to Silver Rock to let them deal with the issue. So now I will have to take off work to take the vehicle to a shop and see what they say about these items.

Carvana SCAMS people. Never use this company never EVER WAIT GO TO A BUY HERE PAY HERE. Go and buy a brand new car! Every step of this company is a trap! I literally decided to start a Carvana ruined my car experience YouTube channel.. CARVANA SUCKS. HORRIBLE CUSTOMER SERVICE.

This was my easiest car purchase ever. The only hiccup was it took two weeks to deliver instead of one, and there was no explanation why. This did not bother me. Carvana is a bit of a stickler on some things, as in insisting I send them a phone pic of my driver's license rather than a scan, but I understood the probable reason for it. And I bought the car outright, so I can't comment on their financing deals. In any case, the car delivered was precisely the one on their website, down to the tiny imperfections they had pointed out. So make sure you study those pictures carefully, and be familiar with the type of car you are buying. I bought a MINI Cooper (rare in my town), and I love it. The delivery (except for the hiccup previously mentioned) was within five minutes of the scheduled time, and the driver was most articulate and helpful.

I sold my Toyota Sienna 2012 recently in Carvana. It was very quick in every step.. Got a quote, uploaded the title and my info and that's it. Got better than best quote from them and they were ok that there were 300 more miles than when it was uploaded. Highly recommended to try Carvana first when you decided to sell any vehicle.

Most highly recommend selling your car to Carvana. I had listed every issue my car had, and they still offered top dollar. Paperwork and hand-off were fast, efficient, and very friendly. Customer service is available 24/7 and was very helpful.

I was a bit skeptical about these type of car buying/selling services but it’s real. Carvana made selling my car super easy and their team’s customer service skills were tops! Thanks Carvana for taking such good care of me!!

Sold our 2016 Lincoln to Carvana--everything went very smoothly. We got top dollar (even more than I expected). There was a problem with our CARFAX, and as requested I did reach out to Carfax (never heard back from them), but Carvana fixed the problem and we were able to continue with the sale. This is the third vehicle we've sold to Carvana and every experience has been very positive. I highly recommend them.

My Carvana experience: I’m pushing 40 and have bought more new and used cars than I’d like to admit. This was by far the best car buying experience I’ve ever had. Easy from start to finish. The car was ready at the vending machine the day and time Carvana said it would be. I received my title and paperwork within a couple days after the 7 day trial ended. I chose a car with only 2,500 miles on it. I also made sure the Carfax showed the title was in Carvana’s name. I’m a former mechanic so I did a very thorough inspection, could not find a single thing wrong with the car. I have seen the experiences other people have had and I really hope Carvana gets all the kinks worked out. I loved not dealing with car dealers and all their **. I will definitely buy from Carvana again. Three small things that could use improvement:

Carvana was an easy way to sell and buy a new vehicle. They gave me the best trade in value of any dealer. Their selection of vehicles was good and we found one to buy after a few hours of looking on line and comparing what we wanted. Financing was easy and the 7 day till period was bonus. The delivery of the new vehicle and pick-up of our vehicle was great. The only problem was in the time of delivery. Our delivery was postponed 4 times because of transportation issues from another state. If you can be patient they will bring you your vehicle and you will be pleased with the results.

Closed contract on a Saturday for car purchase to be delivered the following Tuesday; Monday received text/email that delivery would be delayed to Friday after next, 11 days after agreed upon delivery date. Had to re-review and sign contract reflecting new date. The next Monday received email/text that I could receive the car the next day or Wednesday, opted for the next day and had to again re-review and sign the contract reflecting the new delivery date. Actual drop-off went well and I like the car, but have had both less and more headaches working with an actual used car dealer. Not a smooth process like I'd imagined.

Carvana is terrible. Receive my car. Submitted cosmetic defects within the seven day guarantee but the shop they wanted me to go to which was Caliber Collision could not see me during the seven day trial. Carvana was unhelpful and did not even offer a swap or return even though it was out of the seven day guarantee. We had no control over Caliber Collision's schedule. Caliber collision found much more damage to the vehicle than what we reported and Silver Rock only agreed to pay for half. Do not buy from Carvana. The advocates have not been helpful whatsoever. They also did not put all the details about the condition of the car on their website. Only showed two areas.

I ended up not purchasing though Carvana. Seeing all of the other terrible reviews about all of the post-purchase issues, (Registration, receiving plates on time etc.) this seems like a blessing in hindsight. I selected the vehicle I wanted to purchase through Carvana, and was very excited because it fit all of my needs for the business I'm starting next week. I submitted all of the necessary paperwork and funds verification for the cash purchase a week before the scheduled delivery date they offered me (two days ago at 5pm). Getting this vehicle on time was very important because I wanted to have the full 7 day trial period prior to committing to this vehicle for use with my new business.

I bought a used car from Carvana after a hit-and-run left my old car totaled. After hearing that my car would not be returned to me, I hopped on Carvana.com and started looking for a replacement within my totaled-out budget. I found a vehicle that was just a couple of thousand above the check I received from insurance. I filled out the forms, uploaded my DL and insurance information, picked a day for it to be delivered, and thought all was well. I received confirmation in email and through text that the car would be delivered and to have my DL and insurance ready for delivery.

I have had two different experiences with Carvana with purchasing my vehicles. My first experience was not great. I had to wait hours for my car because they had to send my car to another shop to fix a part on my car when I arrived for my scheduled appointment. They gave me a Sorry game board for my troubles. This time around when I bought my car there was multiple delays on delivery. Then another issue with underwriting department with my lien on the car. I had input that I still owed on the car (Bridgecrest) and the messed up on the paperwork. Even though my contract that I signed online had all the numbers right. I had made the order for my car and didn't receive the car till over a week.

It was a great experience for me. They came on time to pick up my car and were very professional. They paid the price that they quoted online and had a printed check ready to give me. The whole process took less than 20 minutes from the time they came to my door.

I have to tell you, this is my second purchase from Carvana in the last 8 months. The first transaction was flawless and painless. Everything on the car was as advertised, the process was smooth and everything was taken care of. This time, I chose a Jeep Wrangler with lots of options. I picked this specific vehicle BECAUSE of the options. The Jeep was listed as having a hard top and a soft top. When it arrived, there was no soft top in the vehicle. The delivery driver said "no problem, they buy stuff like that for people all the time." So I accepted the vehicle. I immediately filed a complaint online to have the top provided to me. 24 hours later, I began calling to confirm receipt of my complaint and the status of my complaint. I was repeatedly told "no problem, we will take care of this" for seven days.

All started ok. I had traded in my Jeep for a Cadillac. At the time, the purchase was flawless. However, their 150 point inspection is just not accurate. Within a week, I noticed that in the early morning when condensation appeared on my rear window it displayed as a result of old vinyl signage “Mary Kay” with the name and number of the prior owner. It wouldn’t have been worth the time to return the vehicle in the seven day periods since Carvana did try to rectify it. They sent a few hundred dollars to clear it up and had promised to change the glass if that didn’t work. But that took some prying to get them to do it - originally they offered $25.

I purchase online a 2017 BME 430i with Carvana on April 25, 2022, the vehicle was delivered unclean, no registration. I contact about the registration because I could not drive the car here in Chicago without proof of registration and to get the vehicle sticker, so the car was in my garage waiting for the registration and license plates. As of checking the car within the 100 days, I could not drive it. I didn't receive the registration until two after and the license plates 3 weeks after. I first after all of this to drive the car, there was a oil leak, then the coolant hose had a leak and need to be replaced then the oil housing unit need replace then the air conditioner stop working because from a BMW dealership, some put the wrong freon into the system.

I purchased a 2015 Black Honda CRV from Carvana. I had to insist on a test drive and was told I could only go around the block. Within 10 minutes of driving the car started to make noise, and further along, began to shake, by the end of my 60-mile trip, it felt like the engine was going to fall out. I called Customer Service, they could care less that I felt the car I just drove off their lot was undrivable. I was essentially told to just return it.?? I finally got a name of an authorized auto repair shop within 3 miles of my location. I told them what I heard, they took it for a test drive and put it up on a lift to check the engine. The good news, I was told, is that it wasn't serious. The bad news was that the tires were not put on correctly, they were loose. I drove 60 miles on tires that were loose.

Car was delivered with damage. I was told I could take to local dealer. I then found out that I have to use a list from "their" vendors. I left numerous texts and email for a phone call to no avail...

*I paid $699 to have car delivered. Never happened. I had to drive over 2 hours to pick up car. After waiting over a month. *I paid over $1000 in taxes and registration and was supposed to receive that back in check from Carvana. It has been over a month. Still no money has been returned to me even though I financed for my taxes and registration. *Every time I contact Carvana a new lie is told to me. They can’t be trusted.

My lease was ending and rather than just turn it in, I contacted a bunch of dealers including Carvana to see how much I could get for my car. Carvana gave me $5,000 more than my lease payoff and made the process super easy. After getting their offer, I gave them the lease holder information, uploaded a few pics and once they confirmed everything I simply scheduled them to come pick up the car and hand me my check. They took care of the lease payoff, etc. Very, very happy with them!!!

I like the shopping experience and most of the selection. It is hard to sometimes get the car you want and you have to be quick with your purchase before someone beat you. I didn’t like that I had to pick up my own car when I purchased it instead of getting the delivery experience. When I received the car it was still kind of dirty. Overall it worked well so far. The car selling experience was pretty easy and seamless. Very quick and straight to the point. No hassle like a dealership.

I purchased a Tesla Model 3 from Carvana. While the process was supposed to be quick and easy, as per their website, the realistic process was nothing of the sort. The vehicle was delayed over a month. Each time they could not tell me the reason for the delay or tell me with any certainty when it would be available. I had to cancel a flight as well as multiple long distance trips, days off work etc. due to the last minute changes (typically within 72 hours of the scheduled pickup). When the vehicle arrived, the website said it would be detailed, cleaned and sanitized. Again, it was nothing of the sort. The vehicle was delivered to me with french fries in the seat, grease marks all over, dirty windows, old parking stickers still attached and mystery globs of something on the steering wheel and seat. It had not been vacuumed or even wiped down, however they told me it had been "sanitized".

We have had the absolute worst experience with Carvana. We were asked for insurance and other documents at least three times (two times after we had already received the vehicle) with us not only supplying said documents each time but also following up that they were received. Only to be told the final time that we needed to have one first name modified on our insurance card. This has been going on long enough that the temporary tags expired so Carvana sent us information and told us we had to go to our local DMV to extend our temporary tags only to be told as soon as we walked in the DMV and they saw the form “we do not extend temporary tags for Carvana” leading us to believe this is a reoccurring problem.

Carvana offered me a very competitive price for my Honda, more than dealers were willing to give me. Pick up was smooth and their rep Micah was awesome. Payment was wired to my account within hours. This was the second time I sold a vehicle to Carvana and I wouldn't hesitate to do it again.

It was a surprisingly simple and painless process to sell my car. I went online for a few clicks to quote and set up the appointment. The car was picked up by Carvana by a super nice and polite Carvana driver with a check. It was such a smooth and happy car-selling transaction I had never imagined. Definitely recommended.

I sold my 2011 Lexus ES 350 to Carvana using their drop off method. A salesman, Robert, called me fifteen minutes before our appointment to let me know where I should park the car. Once I arrived, he had me show him that the parking brake worked and verified the mileage. We went inside and I signed a couple of documents and left with a check for the amount that was quoted. The whole process took fifteen minutes and their offer was better than the competition by 20%. I would not hesitate to use them again.

I ordered a vehicle from Carvana. I liked the no hassle, online experience. The delivery and customer service experience was a different story. My vehicle was delivered hours late, with no update from the driver. Customer service would not help me get an update from the driver, and instead kept telling me I was “within the delivery window”. The delivery window was 11am-12pm est. I did not even reach out to customer service until after 1pm est. No matter what I said or asked, they just kept saying I was within the delivery window.

I purchased a vehicle from Carvana back in 2019 and had a fantastic experience. Everything down the smallest detail was to provide a positive customer experience. Fast forward to 2022 and I just purchased another vehicle from them. The experience was night and day. Their customer service is non-existent. The vehicle I received has low miles, 15k but has torn windshield wipers which is supposedly one of the "150 point check" they do to every vehicle prior to delivery. With such a basic thing missed I don't have any confidence that they checked anything. The vehicle looked like it was detailed by someone who just didn't care.

The process of buying the vehicle was easy everything else was not as I hoped. There has been nothing mechanical wrong with the car, but the listed cosmetic issues was way off. Vroom does a much better job of displaying the cosmetic issues of their vehicles. Carvana missed glaring issues that had I known previously I wouldn't have made the purchase. Other than dealing with a dealership it was no better.

I contacted Carvana about selling a car and then within a week they contacted me back asking to set up a date to pick up the car. The following day they came and picked up my car and this process took less than 30 minutes. I was very satisfied with the amount of money that they offered as well.

This was the easiest experience I've had selling a vehicle! Quick, friendly employees and overall great experience! I highly recommend using Carvana if you are looking to sell! Offer is well above other similar companies and options on how to get paid. So glad I was referred to them!

The old adage to beware if it seems too good to be true, does not apply here. Absolutely the easiest experience we have ever had selling a car. Carvana exceeded our expectations for price offered and completing the sales process. When we had a question, we were able to talk to a real person in a very short amount of time. The person who came to pick up our vehicle was extremely pleasant and efficient. The pick up location was very convenient and scheduling was a breeze. We really can't believe how easy and efficient this was. Everyone we interacted with was professional and customer service oriented. We'd highly recommend Carvana for selling a vehicle.

After initiating the purchase of the car, I was told I had one week to take care of insurance and other supporting documentation before my scheduled delivery the following week. I was also informed that the insurance had to be effective the date of the car’s delivery at the latest. The next day I was contacted and told I had only several hours - not a full week - to upload proof of insurance and the other supporting documentation. When I provided insurance effective the day of delivery, I was then told that the insurance must be effective at least 2 days before the delivery. So I was told something contradictory to what I was initially told.

First, I checked to see if I was preapproved, and I was. Then I spent hours looking for the best car to fit my needs. I spent hours more going through the purchase process including getting the car insured, uploading proof, providing proof of income, signing a contract, and a zoom meeting with a notary. It said my car would be here in 3 days. I had a feeling something wasn't right. So, I checked my spam folder and there was a message from Carvana claiming that they needed more info with a link provided. When I clicked the link, it said that they need "proof of income that isn't from ride sharing or food delivery". Well, I'm in the food delivery business so, I guess I'm out of luck. Would have been nice if they asked if I did ride sharing or food deliveries before telling me that I was preapproved.

Sold my car to Carvana. Great. Wow. Hassle free. And efficient. Will never deal with another trade-in or private sale again! They made the online process so seamless and easy. I had a person out for inspection and signed cheque within 5 days of accepting their offer.

Our experience with Carvana was 100% positive. We were able to sell our car to them online. They gave us a fair price and came on the day and time we chose to pick up our car. The best part of the experience was Nate, Carvana's representative who picked up our car. He was very knowledgeable and helpful. He came with the agreed upon check for us and explained that we should cancel our insurance as Carvana's insurance takes over as soon as he loads the car. His explanation and positive, friendly, attitude helped us to know we made the right decision selling our car with Carvana.

The process is much easier and more efficient than I imagined before, only 30 mins. The staff was friendly and helpful. I was really satisfied with the service. The check can be deposited on the day you sell your car to Carvana.

This was the easiest process of selling a car I have ever experienced. They offered a very competitive price for my car (beating out several dealers in the area including CarMax). They came and picked up the car from me on the day and time we scheduled and gave me the exact amount they offered. I'm a very happy customer :)

I found a car we liked. We agreed to a price, went through all of the hoops, and signed a contract. It was supposed to be delivered one week after. We set up the change in our insurance, cleaned out our trade-in, and prepared for the day. 40 hours before it was supposed to be delivered, we got a text saying it would be delayed by 10 days. I contacted Carvana numerous times, and was given a wide variety of conflicting "reasons" for the delay, (including flat tires, it hadn't been shipped yet, etc). Finally, I learned that the car was less than 10 miles away. But I couldn't pick it up, it would have to be delivered. Finally, a manager admitted it had been damaged in shipping and they were going to try to cover up the problem before they delivered it. Instead of just being honest with us, in which case, we probably would have just looked for another car, their attempt to deceive us made us question everything about the company and how they do business. Be very careful with this company.

Selling a car at Carvana is an experience from the future. In a few easy and quick steps I could get an offer that was SIGNIFICANTLY higher than any other car trading site. And I did shop around before going to them. Once I agreed, we scheduled a pickup date from my home. On that day, I was done with paperwork and check handover in less than 10 minutes. I would really wonder why someone will consider selling anywhere else other than Carvana.

I'm heading on ~3K mile trip out of state with my three toddlers and noticed Carvana installed two diff sixes of tires on vehicle. Really, Carvana? 150 points in inspection and not one of them involved checking whether all tires were recommended size? Seriously lame. Now that I've brought it to Carvana's attention, they say that can't cover or reimburse me. How unethical of you... If you really want to "drive people happy", start by doing good business.

Everything was going well there were minor issues with getting documents uploaded through their portal. One document was a real issue that required a phone call to their office in Arizona. As well as notifying them that we did not receive a time-sensitive email for completing the registration (that was ultimately never received) for a total of 2 hours We received another email notifying us of paperwork with instructions 2 days after it was sent to be notarized and mailed back via FedEx.

First I’d like to say that my son bought his car through Carvana first. He had a wonderful experience so I decided that I’d give it try as well. I started looking for my car that I always wanted, which is a Chevy Camaro Convertible. I found one that was a preorder with no photos. Once the photos were released I had 48 hours to review. I found that there was pitting in the windshield and too many scratches and paint chips so I declined. I then found an even better Camaro Convertible that had only one paint chip listed with no other damage noted in the photos or verbiage.

I was so pleased with Carvana. They are absolutely the best! I am so impressed with the whole process. I was looking for a very specific car and found it on Carvana. I was a bit hesitant due to I have always purchased a car by going in person. However, after reading reviews and knowing of several other individuals who had a great experience purchasing their car through Carvana. I decided to take the leap and I am so glad I did. My car was delivered to my house a bit earlier than the scheduled arrival time. The gentleman who delivered my car was so knowledgeable and was absolutely fantastic. He made the experience feel like I was basically family. My car was clean and absolutely beautiful when it arrived. It felt like an absolute dream. I highly recommend!

I very much liked the experience, but will make a few suggestions. 1) Emphasize that an electronic bank access, while not necessary, is much more convenient and faster. 2) Raising awareness of the auto insurance specifics with insurance agencies. When I told my agent that I needed an insurance card for a vehicle that was not yet in my possession, he thought that was ridiculous. Indeed, I had previous bought all of my other cars from car dealerships without this requirement. I understand that this now a different model. Insurance agents should also be made aware of this change.

We have sold two cars through Carvana. It is by far the easiest and most hassle-free experience. Transactions take less than 15 minutes and the people picking up the cars were friendly. Highly recommend!

We purchased a vehicle and had it delivered June 26th. Bad brakes, calipers, corroded battery, dirty fluids, dirty filters. It also pulled hard to the left and they sent us to National Tire and Battery. Got a brake job done, but Carvana refused to change the filthy brake fluid. Did an alignment, car still pulled to the left. Instead of suggesting I take it right back to NTB they have sent me to multiple different mechanics to find the source of the pull, when the issue all along was with the initial brake job at NTB. It has been four weeks of running around and picking it up at each mechanic with zero resolve to our problem. They are now placing the blame on NTB and telling us the calipers should be covered by them and not Carvana. It is a wonder if they will ever get fixed. Not to mention the brakes are a serious danger to my family and others on the road. DO NOT BUY FROM THIS COMPANY.

Granted Carvana is a tech company and an all-new way to purchase a car, so things are not always perfect (especially on the "tech side" of things, stuff happens but things get cleared up quickly). That said, I can't say enough about how GREAT CARVANA IS! I purchased two vehicles (from Carvana) in 5 months. My experience, overall, was "simply amazing"! Excellent customer service in all areas of the company from sales to underwriting to delivery (the first time they brought the car to my house, the 2nd time we picked up a vehicle in Tempe!). I will continue to purchase from Carvana for years to come!

I was very wary about purchasing a car over the internet. I ended up being pleasantly surprised. The entire process was easy from start to finish. I found the car that I wanted, placed the order and scheduled delivery. I completed all documents online and signed everything electronically. I had a trade in, and Carvana gave me top dollar for it. I only needed to upload my license, title and insurance documents. The day of delivery, the driver contacted me and brought the vehicle to the house, let me go for a quick test drive and put my trade in on the car. The car was in immaculate condition and exactly as described on the website. I have been very impressed with this process and would probably use it again in the future.

I have purchased two vehicles through Carvana. One in 2019 and one in 2022. Both times, the experience was great. Very easy site navigation and terms of contracts. Easy financing. Pretty good vehicle inventory, but you really have to scour for good low mileage deals. If you are a smart buyer, Carvana is a good choice. Trade-ins are exceptionally easy as well. Everyone I dealt with was good at their jobs - great service and knowledgeable. No complaints. I highly recommend them.

The truck I purchased had 3 imperfections listed...but evidently, Rust is not an imperfection? There is a rusty place in the paint on the bottom of the passenger door about 3 inches and one fender well is completely rusted with paint peeling. The rest of the truck is as advertised. The online shopping was easy and the people I dealt with online were all great. In the end, I am keeping the truck, but when people ask me about buying from Carvana, I'll tell them that some imperfections may not be mentioned. Too bad I can't post a picture on here.

Using Carvana was the most carefree, easy, fun, exciting used car buying process that I have ever experienced. I initially was hesitant to shop for cars on their website because their prices were several thousand dollars in most cases higher than what I was seeing on eBay Auto or Auto trader and other similar sites. But as I began to realize how much better Carvana was than these competitors, health thorough and honest their website was or appeared to be, and the set of high standards that cars had to pass or meet in order to be featured by Carvana couples with the fact that they are great at communicating with you throughout the process which most of the sellers that I was dealing with outside of Carvana were not... all of those things together showed me that the higher car price was justified because that expense was helping support an exceptional experience and the assuredness of shopping for a quality car.

I Bought a car from Carvana And within a week I called them concerned about them not giving me both sets of keys for the car. I noticed Damage on the car that they didn’t disclose. They Said they wouldn’t fix it Because too much time had passed. I was Sick with Covid and couldn’t take it to the Mechanic right away. Unreal.

Wow! I am in my 50's and have purchased more vehicles in my adult life than I care to admit. I have never considered going on a used car lot or dealer lot enjoyable. Now they have no inventory and they don't negotiate where I live so Carvana makes even more sense. I also don't have time to drive from car lot to car lot shopping and my time is better served at the office. I shopped online from the comfort of my home and reserved the exact vehicle I wanted online at 1:00am. The price was lower than KBB. The following day I completed 90% of the paperwork online, viewed my Carvana dashboard to ensure all my task were completed, and all this was online on my schedule, at my pace.

The initial Carvana car buying experience was easy, and the support was great. The car is also incredible. However, I have now surpassed my 90 day temporary plate expiration date and Carvana still has not completed my registration, so I am unable to drive my car. I have followed up within the 90 day period a dozen times, requested a status update callback on 5 different occasions with no callback, and have received the same vague answer that there is an issue on there and they're working on it. Not being able to drive my car with, especially with no timeline of resolution is absolutely unacceptable and a terrible experience for me and my family.

HORRIBLE!!! 0/10. DO NO BUY. I purchased my car in December 2021. Today, after submitting a BBB Complaint on Friday 7/15/22 the information I needed to complete my car registration magically appeared in my email. I have been trying to get these forms for over 7 months! Driving a car with an incorrect temp tag due to Carvana's registration process. I have spoken to several call center specialists. Several have hung up and promised non-existing callbacks. This has been a joke and I will NEVER say a good word about Carvana after this experience. And FYI I am one of those customers that gave Carvana a raving review. This is my second car purchase. My first one was smooth and very easy. That is why I came back. DO NOT BUY!!!!!

CARVANA did make the car buying process much easier, but there are some things about my transaction that were aggravating. CARVANA rescheduled my car delivery for 10 days later with only 16 hours notice. This made getting to work difficult as I sold my car the day before. There were some cosmetic and interior issues that were not divulged before the purchase (rear driver side door seal falls off when door opens, dome/interior lightbulb is blown). My state requires a front and rear license plates, but the car I purchased came from a state where only a rear plate was necessary. CARVANA said someone would get in touch with me within 7 days to install the plate brackets, but I have yet to receive a call 8 days later.

I have sold two of my vehicles to Carvana. They offered me a fair price and it is much better than trading your car with a car dealer. Super easy to do, especially the second time. My cars were in excellent condition, so if you bought one of mine you bought a great car. I would highly recommend.

Sold my car through Carvana. Everything was smooth and easy. Gave me the best price for my car and scheduled pickup within a few days. The representative who showed up was friendly and knowledgeable. He processed the payment and took the car in 15 minutes. The experience could not have been better.

This was the worst car buying experience we have ever had - Carvana does not seem to care at all about customer service. We found the car we wanted, and the purchase process seemed straightforward and simple. The car was used with 7,500 miles on it according to their website. Then, our delivery date was pushed back 4 days without explanation, and when our car was finally delivered, it had over 23,000 miles on the odometer. We sent the car back and contacted a rep from Carvana, who seemed apologetic at first, and offered us a significant credit on the price of the car.

I've sold cars as trade in, also sold to private parties in the past. You lose money fattening the dealerships in one case, take some risks on the other, but still preferred IMO. Now I sold one to Carvana, the quickest and simplest of all transactions to date. They paid better than exc condition private party kbb (which is likely out of date), and created no issues regarding state of paint, or any other condition. I was honest in all my assessments, but was still expecting some last minute price change. Nope.

I recently sold my 2017 Nissan Pathfinder to Carvana. We were struggling financially and needed the money. The offer process was easy and more than all other dealers. After we got the quote, an email was sent to us that detailed how each step would go and was easy to understand. The agent drove up and looked over everything and was very friendly. We signed the paperwork and had a deposit in our bank account within 48 hours for the agreed upon amount. Easy and Exceptional!

I purchased my car and drove it about 10 miles and heard an awful noise. I did a look over and the caliper was just hanging there. No bolts attached. I called Carvana and told them I was unhappy with the “great inspection” they provided. They did not care… basically told me it was my fault that I did not see it before I left. It was in the shop for 2 days. I had to take it in the same day I got it. Their inspection was not what they said it is. So 2 out of the 7 day return period I didn’t even have the car. I paid $50 for the shop to do an in depth inspection of the car. I had to have the caliper and brake pads replaced. Carvana did pay for the caliper replacement but would not pay for the brake pads. The brake pads had to be replaced due to the caliper issue. So on top of the $50 I had to pay $225 for the brake pads.

Selling my car to Carvana was one of the easiest things I have ever done. Their offer was fair, replies were speedy, and the website was simple to use. Not to mention, someone is going to get a great car!

The whole process was effortless. They offered me a great price for my trade in. The car I purchased was about the same price. The online step by step of this transaction was error proof! My "new" car was delivered on time...was clean and in perfect condition. Ivan (the delivery guy) was very knowledgeable and answered every question I had. He was a joy to deal with. I was sent emails every few days asking if I had any questions...just basically making sure that the "new" car was a good fit for me. This process was stress free. I have recommended Carvana to all of my friends and family. I will definitely go through Carvana again if I ever want to buy another car.

I bought a car in April 2022- as of mid July still have no registration/tag/title and my 3rd and final TOP is expiring. Carvana will not issue me another TOP. In a few days I will be unable to legally drive the vehicle and have no title. I changed my address in their system in early May when I completed my move- plenty of time for them to correct it. They maintain that their side of the purchase is complete because they have sent the registration to my...wait for it...OLD ADDRESS! I bought the car in TN and now live in NY. Even after 5 phone calls, many text message interactions, and several emails to let them know about my change of address, the information was not passed along.

I was looking for an Infiniti G37x and found three. Two at a competitor and then one at Carvana. It was even in my favorite color. Price was right and it was delivered an hour and a half earlier than my appointment which was fine. The driver drove the car off of the truck and took me through the paperwork. The vehicle is in excellent condition for a pre-owned car. I would recommend Carvana to anyone

I purchased a car at the end of March. The initial purchase part went smoothly. The vehicle would not arrive until mid June which was inconvenient, but I was willing to deal with it. The week of the arrival I received a notification that the car would arrive earlier than expected, and my husband and I needed to be available that day in a few hours. Since we both were working that made it extremely difficult to do. They ask you to schedule a time that works for you, then change it without giving a choice. It ended up not being an issue since they notified me again a couple hours later to inform me that the delivery was rescheduled again for two weeks later on Thursday at 12:30.

I’ll start with the only positive thing I have to say, which is I like the vehicle I received. Information, pictures, etc were extremely accurate and I’m finally enjoying the vehicle. Selling my car to them was painless as well. They swapped cars in the driveway with little paperwork to sign on delivery/pickup day. My unrealistic story spans from mid May to early July, and two vehicles. The first vehicle I tried buying had its delivery delayed multiple time for about 3 weeks. I canceled the order. A couple days later stupid me started the process over with a different vehicle. Once again it was delayed over and over again. End of May to beginning of July was the length of me receiving the vehicle.

It took over a month to sell my lease to them. They kept needing more and more documents, and when Chase could not give me a specific document, a Carvana advocate wouldn’t call Chase on my behalf to get verbal confirmation because it was a lease and not a loan. It takes two to three weeks to gather all documents they kept asking for; I finally got it approved with a document faxed by Chase that a Carvana advocate said wouldn’t work. Scheduled pickup for almost two weeks later (due to family/car arrangements), and then they don’t show up. I got multiple emails leading up to the appointment day reminding me of everything I needed to take off and out of the vehicle. They didn’t call and say that they couldn’t make it and that they rescheduled me. And they rescheduled me to the 4th of July at 3pm! (A whole week later).

The good thing about Carvana there is no pushy salespeople. There are a lot of options to choose from, I had a blast shopping and picking out the right car for me. The only bad thing I would say is they rescheduled my delivery date 3 times before I finally got my car, but I am happy with my car.

I recently sold my vehicle to Carvana and I don’t think it could have been any easier. I thought the estimate was too good to be true-but they showed up, took a quick look, we did paperwork and that was it! They had a check for the exact amount of the estimate. I would do this over and over again versus having to meet up with strangers to look at the car and then haggle a price. This is so much better.

They did not inform me that the underside of the vehicle was damaged. The skid plate that protects the engine was ZIP TIED (not kidding) in place. This is just the start, from what I've read in other reviews, I am about to get the runaround with getting this repaired. Wish me luck.

I decided to sell my daughter’s car as she couldn’t take it to her new State. Got an offer to buy it from Carvana. They asked a few questions and I sent a copy of a few documents (my license/copy of my title and a picture of the dash showing the miles). Seconds later, I got an email approving the documents and asking me to set up a convenient to have the car picked up. I did. On the scheduled date and time, a nice truck driver (James) came to check that car. Had me sign some title documents and had my check! I couldn’t have asked for better service or a smoother transaction. They are the best at what they do! I will sell any future car I need to sell. I would also trust them to buy a car from them as well. Straight up company.

We picked up our Chevrolet Silverado on July 4th and it has been in the shop over a week. It has a known mechanical issue. Marquis stayed in contact with us and walked us through every process. He always responded to texts and would pick up the phone and call just to ensure we were ok. We swapped our truck out for another because the transmission would need to be replaced. Marquis is the example of outstanding customer service. He deserves a raise and promotion for sure. You can tell that he is genuinely please with his job and very knowledgeable. Thanks Marquis for making our experience seamless and easy.

I never thought I would buy a car online. And I actively shop and purchase things online and work in a tech company! I must say that the experience of looking for a car, purchasing it from them, getting post-purchase repairs done under the limited warranty terms they offer - was as expected or better than my expectations. The website is great - abundant high quality images and information, links to CarFax reports, reviews from other owners, etc. This was critical to learning more about the product.