Carvana Reviews

Technology can be used to improve the customer experience, enhance their delight, streamline processes and eliminate hurdles. Carvana found a way to utilize technology to make the entire buying experience slower, more turbulent, more rigid, more frustrating and a process that required far more time and cycles than going to a car lot would have. The entire process took WEEKS.

I have now bought 3 cars from Carvana. Two Acuras and one Honda. Two of them I've had over a year and not one issue. The other just recently got in the last month. All three have had zero issues, came as described and in really good shape. The trading and buying process was very easy and straight forward. Highly recommend.

I sold my car to Carvana. The entire process was extremely smooth. They offered a very competitive price and the best part was they picked it up from my driveway. Their automated process guides you very well throughout the entire sales. I loved it!!!

I just purchased my fourth vehicle from Carvana in the last 3 years. I can't recommend it enough. I didn't even have to talk to a person until the day I sign the papers and took the car home. The whole process is just amazing.

Submitted VIN to Carvana online, got a very good offer within minutes. Uploaded a few documents, delivered the car to a hub, had the car checked, signed a few documents, received payment as direct deposit the following business day. Fabulous! Very satisfied.

We have bought two vehicles and sold one to Carvana. It's so easy to do. The website makes it easy. We just bought a 2017 Chevy Colorado, when they dropped it off, they had noted a couple of things that need to be fixed, and within 48 hrs the repairs had been fixed. We also bought a 2019 Jeep Wrangler for my daughter; again so easy. Both vehicles were picked up while watching a movie. I have several friends who have bought vehicles and they love them. Thank you, Carvana!!!

I have no complaints with my recent purchase from Carvana. The website was easy to use and communication with the company was thorough and prompt. The car was delivered on time in great condition and has been functioning beautifully.

Would never recommend using Carvana. After our experience, my wife and I would rather spend the day at the car dealer. We are seniors and the car they delivered needs over $1,200.00 in repairs. We were lied to as to the cond. of the car. Needs front struts (leaking) and brakes are at 15% useful life. Their inspection had options marked as "Passed" that our car doesn't even have on it. What liars when you email them, we always got a electronic rep who would not answer our concerns. We finally got a human "Advocate" as they are called. Told them of the car issues. Referred to many shops but not one was willing to work with Carvana. Shops stated they never pay and they are not allowed to do Carvana's warranty work.

I checked every major source online and Carvana BY FAR offered the most for my used car. Their were NO surprises whatsoever- I simply dropped off the car and had the money wired via ACH next day. The staff was very friendly and the process was fast. I highly recommend them!

I am still shaking my head about how great this experience was of selling my car to Carvana. They offered me 15% more than any dealer. They only requested a picture of the mileage, my license, and loan payoff. They scheduled pickup 2 days later. They showed up on schedule. I signed 3 documents, handed them the keys and they were gone in 5 minutes. They took pictures of the car at the end of the driveway, loaded on the flatbed and left. While they were taking pictures I received a text that the purchase was complete and money on the way. The next morning the money was in my account! My loan was paid off 2 days later. Not much more to say except that everything they advertise is on point and exceeded any expectation I had. PLEASE PLEASE check Carvana's price before you go to trade your car in. Simple to do and you won't regret it!

I purchased my car from Carvana. They say they make the car buying experience easy, fast and hassle free, not true. If you have a problem they have you call this number wait and then call another number. First, they could not locate my payment (Wire Transfer) after almost a week. Secondly, they had to reschedule delivery 4 times. Initially my car was supposed to be delivered on 10/13, then on 10//11 they texted me stating there was a delay and the car wouldn't be there until 10/18, then on 10/17 they texted stating they need to reschedule delivery to 10/20, then on 10/17 they texted stating there was another delay and the car wouldn't be delivered until 10/24. On October 24, 2022 at 11:00am the car came. A nice gentleman went over the car. I spoke to him about some of the concerns that I had regarding the car.

I was scared at first because I'd never bought a car this way. I asked around and everyone said it was easy. I tried it and I must agree it was very easy. After finding my dream car through Carvana, the process was easy and painless. The follow up customer service was phenomenal! The only reason I don't give this a 5-star rating is because they delivered it with 1/2 tank of gas instead of a full tank and it would've been nice had they washed it. Other than that I absolutely love my Genesis!

Our first Carvana experience was in Jan 2019. Pretty smooth transaction; drove to Jacksonville which is about 4 hrs away. Carvana kept their appointment and it was a great experience. This last experience was much different. We signed a contract a couple days before Christmas and was scheduled to pick up the car the following week. All the requisite items were submitted. The day prior I get a text from Carvana that they had to move the pickup date several days later and at 8 am. That wasn't going to work since we'd be out of town. I got online and rescheduled to 3 Jan 23 (3 days after their 8 am recommendation on 31 Dec 22). Driving back from a family vacation mid-morning on 2 Jan I get another text that the vehicle pickup had to be rescheduled to 23 Jan 23. So now we are looking at almost a full month removed from the original date of picking the car out and scheduling a pickup date.

I bought a car in June of last year. It needed four new tires immediately and now requires a total engine cleaning from carbon buildup and new rear brakes. Although I bought their extended warranty from SilverRock and have been paying $100 a month for the coverage, these are not covered! I have lost $3000 in less than six months. Do not buy anything from Carvana! SilverRock's warranty is a joke!

I sold a car to Carvana and the entire process was incredibly smooth. About the only gripe I have was the valuation process. I made a small change and had to wait several hours for it to be reviewed. But, that's a minor issue. The communication; capturing of documents and the pick-up of the vehicle was very smooth. Would use them again if I had a need.

Horrible experience. Found the car I wanted to buy. Completed all required documents, got insurance and submitted everything only to get a email for a quote for my trade in 3,000 lower. I then tried to cancel the order which turned into a two hour ordeal on hold to never get ahold of anyone. Website finally allowed me to cancel the order when app didn’t. Was your told someone would text me back and never heard back from anyone. Go to a dealer. At least you know what to expect. Worst experience ever. Not honest about process.

We felt that the customer service was very good. Any time we had any questions, or needed anything, the people that we spoke to were knowledgeable and courteous. Two very hard things to find these days, and especially with any of the employees we dealt with. From start to finish everyone was great. The process was pretty smooth, and the car was exactly the way it was advertised. The only thing that would have made our lives easier, was if it could have been delivered. We live about 80 miles from where the pickup spot was in Orlando, but we did not finance through Carvana, so they said they could not deliver it. Either way, we got a good vehicle for a good price. We are happy anyway.

I purchased a vehicle in Dec. 2022. No issues with the website. It was efficient and helpful. The communication was abysmal. With a couple exceptions, every interaction was met with short sightedness, defensiveness, and argument. The first part was inconvenient, and a solid indicator of what was coming. I received an email 2 hours before I was picking up the car that it was delayed for 2 days due to "transportation delays". An EMAIL. TWO HOURS before pickup. This should have been communicated earlier and by phone call. I had to find transportation for the next 2 days.

At 69 I'm not only painfully tech illiterate but a proud TECHNO-GROUCH. So much so I've always mocked the whole concept of online car buying despite a half-century of in-person car buying experiences ranging from just frustrating, to comparable to oral surgery! But after two recent failed attempts in one week to buy a used car at auto dealers that well represented the gamut described above, I went to Autotrader.com to further investigate the current state of used hot hatch-backs. That investigation soon focused on VW GTIs; the gold standard of hot-hatches (I've owned two in the past).

My husband and me decided to trade in my car on a Sunday. All documents were submitted on Sunday. I spoke to a representative on Monday to go over the mileage and payoff for my trade-in. The payment was supposed to be $93 a month. Everything was done and I signed the contract to have it scheduled for delivery. I received another phone call the same week lowering my trade-in value which increased my cost of financing. They also increased my interest rate. Now they wanted $114 a month payment.

1) You can use the "free shipping" filter but still pay for shipping. I was charged $790 for "free shipping". No, I don't mean delivery.

The 2020 Ecosport I originally picked out brokedown 20 minutes after leaving Carvana. The local office offered little help and instead gave me a number to call. That gave me a list of repair stations that didn’t want to touch the car because it was so new. They instead said it needed to go to Ford. Carvana said that would cost me $200… $200 on a car I owned for 20 minutes. I ended up asking them to come get it and waited about a week for a second car to be delivered.

I purchased a car from Carvana about a month ago. First, they had to keep rescheduling the delivery, with three different representatives calling me and telling me different obviously fake reasons. The car then arrived with electrical issues which I had to get fixed. Now, after asking for tracking for my plates after getting an automatically message, I am being told plates are not coming and they are unsure why that was sent. The entire process continues to run into issue after issue, I am not excited to go to the DMV when I still don't even have some information that is apparently required.. Thanks Carvana!

Due to personal circumstances my family no longer needed two vehicles and was in need of selling our Volvo SUV. Working with Carvana was a smooth and simple process. The information needed was simple and easy to provide, the communication about transaction was clear and the personal service was professional. The process from cradle to grave of selling the vehicle was the easiest I've ever experienced. Was truly impressed!!! Thank you Carvana.

My experience was so easy from the beginning to end. The staff I encountered were more than accommodating, they were VERY customer service oriented! That was so refreshing, Thank you Carvana for a Wonderful start of a new year.

Went through the process to trade my car in, picked a car, signed my contracts, and had a delivery date scheduled. 24 hours before delivery, they sent me an email that said, “Sorry, we can’t sell you this car. We’ll call you in 24 hours to explain why.” I called them immediately, and got my call escalated to a rep. He told me that they didn’t have the car. Wait… the pictures show Carvana plates on the car, and there was a so called 150 point inspection. How do you do that without having the car? I’m staying very far away from this business. My ** meter is pinging like mad. I had switched my car after this, but I cancelled that too and just went to a dealership. 12 hours later, I had a Charger Hellcat and Carvana is disappearing very quickly in the rear view mirror.

Picked a used German car from Carvana. Very competitively priced, even including delivery. No dealer fees, no negotiations, delivered at the doorstep - what can you not enjoy with that experience. However, do not trust Carvana with doing the right stuff with oil changes and all that good stuff. They underfilled oil in the car. Their tech probably don't know what they are doing. I had to top it up to even drive it without burning through engine components.

I first ordered a Hyundai Tuscon and the night before the first delivery date I got an email that it would be delayed 2 weeks. 2 weeks later I got an email that there was another delay. Carvana could not tell me why. Then I found out there was a tire problem. I switched to a Toyota RAV4 and the night before THAT delivery I got an email that this car was delayed a week. It took me 2 months to get my new car. Then, when the car came, it had only 1/2 a tank of gas and HORRIBLE smelling cherry air freshener that I'm still trying to get rid of. AND the license plate wouldn't attach because there was a faulty screw. The delivery guy told me to take it to a dealer but luckily my husband got tools and repaired it. I would NOT recommend Carvana.

I encountered absolutely no hassle or stress through the entire process. Got a competitive quote online, dropped the car off, money was deposited into my account within a few days. Pleasant staff. Can't imagine an easier selling experience.

This experience by far had been the WORST car buying experience that I have ever had, from a company that supposedly prides itself on convince! My wife and I purchase a Mercedes from Carvana on Thursday December 8, 2022 with an expected delivery of Wednesday December 14, 2022 at 3:45p at their Gaithersburg Maryland vending site, an early Christmas gift for my wife. At 3:30pm on the day of pick up I received a call from Carvana, just as were out the door on our way to the location, telling us the vehicle did not pass inspection and that they have to reschedule the pick-up for Friday December 16th. As inconvenient as that was considering we took the time from work for the pick-up we agreed.

From the start of this process the Staff was courteous and polite. I was very nervous and they were very kind. I would highly recommend them, and already have to many people. Thank you Carvana for making this process easy.

1st time Carvana consumer, but not the last time. Entire experience was seamless and hassle and haggle free! The Carvana representatives were extremely helpful and knowledgeable. They walked us through the process bumper to bumper. They answered all my questions, and I had quite a few and if there was anything they couldn't answer right away they put me in contact with a team leader who could. And with the exception of one representative all went the extra mile in customer service. We found the exact vehicle make, year and model, exterior and interior color AND the all important mileage we wanted. The relief of not having to deal with a car lot representative was a huge plus! I would most certainly use Carvana again without hesitation.

I was very surprised when car arrived 10 days late. Brakes and rotors were actually replaced to brand new ones. Brand new four Continental tires were put on. Car came with actual plate and registration. Not temporary registration or plates. Except for the delay to repair my car's brakes and rotors & put 4 brand new tires. Now delay became acceptable lol. I recommend them only cause issue was fixed and process was very convenient. Also they kept their words regarding perfecting the car before delivery. I would definitely buy again.

I purchased a vehicle from Carvana. There were multiple issues on day nine of owning the car the service engine soon light was on. I took the car to a reputable car repair facility. The tires were 10 years old and dry rotted (could not tell by looking but rode hard), there was an oil leak, gaskets needed replaced, the wrong oil filter for this particular car was on the car, the gas line was weak could leak at any time and the back struts were leaking. Carvana paid for the gaskets and struts. I had to pay for the tires $1000. The gas leak was not covered because it was not broken completely and leaking (I could not take a chance on it leaking with fumes being flammable) this was $889.00 plus the service to get the right oil filter on and oil change. Completed.

I found just the car I was looking for on Carvana. I have used Carmax for the past several purchases and assumed this was similar - I was wrong. It was difficult to get a real person to help when I had questions. Each time I talked to a real person, I was given conflicting information from the previous person I had spoken with. Some of the issues:

I recently sold my vehicle to Carvana and cannot say enough good things about them! They made the process really easy from start to finish and they were amazing with communication. They constantly keep me updated on the process. They also were more than reasonable with the amount they offered me for my car and they did not sway from that offer. If you’re thinking of selling your car you cannot go wrong with Carvana! Excellent service, excellent offer, and excellent experience all the way around! I will definitely use them in the future for buying and selling!

When you purchase a car on Carvana, their application is coded to clearly provide you a message that you do not need to provide proof of insurance until the day prior to delivery. However, if the representative does not like your response (in my case providing proof the car was insured under my business policy), they manually change the due date to provide proof of insurance to less than 24 hrs. Knowing a corporation is willing to change the terms of data after a transaction has been executed by the consumer is a very uneasy feeling and would likely be considered illegal and an act of fraud if legal action is taken. I wish to leave this post here so that when enough consumers feel fraud has been committed, an attorney working in a class-action lawsuit will know to examine the fraudulent activity.

I was a bit hesitant at first and explored online reviews. When I found that my own bank is actually recommending Carvana I felt much better and went for it. The app and website are extremely well-made. I ordered a car then easily canceled it within a day, no questions asked. Then I ordered another car and stuck with it. The delivery was very professional and the people were extremely friendly. They gave me time to go over the car and test drive it while they waited curbside. Because they were a couple of hours late (they called ahead) they gave me an extra 100 miles to drive the car on the first week (it is normally 400 miles). The delivery guy gave me his personal number to call with any questions and advised me to take the car for further inspection at my mechanic's during that first week (which I did and it passed with flying colors).

I had the best experience with Carvana! I got a quote and within 3 days, got my check of over $18,000 for my 2019 Nissan Rogue! Every step of the process was so smooth and painless. I uploaded photos of my mileage, license and title and they picked the vehicle up at my house. They had fantastic communication about when my driver would arrive and I only had to sign five pieces of paper. It was amazing!

I sold my car to Carvana, I did not buy one from them. I have to say the whole process was relatively painless. They made the best online offer and in the end I had 2 phone calls to close the deal. One with a remote notary to sign a couple of documents and one with a Carvana rep for about 5-10 mins to close the deal. Next morning a tow truck turned up to take the car. Start to finish took less than 48 hours. I had to take some pictures of the car and some documents, but that was pretty much it. I would absolutely sell a car to Carvana again.

I purchased a 2014 Dodge Dart from Carvana, and I am beyond Satisfied with how the entire process went. I traded a 2010 Scion TC, and purchased the 2014 Dodge Dart Limited with no down payment. The entire process was very easy to complete. The delivery process was very smooth. I received a 7-day money-back guarantee with a 100 day warranty. The day the car was delivered the driver informed me about a crack in the taillight, and informed me that Carvana would be covering the repair at no cost to me through SilverRock Auto. On the 5th day we noticed a burning smell with the brakes so I took it to Midas and it was covered. I also took the vehicle to the Dodge Dealership, and paid for an inspection before my 7 day money back guarantee was up.

I was provided an offer to purchase my 2017 Murano for $21,420, which I accepted. The day before I was supposed to deliver the car to Carvana I updated the car features and mileage. I had forgotten to add to the car profile that the car came equipped with a Technology package from Nissan. The mileage update was less than 100 miles. After the update, the offer price dropped to $19,869. A drop of over $1,500! I added new features, which should have increased the offer price. The woman at Carvana said that since the new features could not be insured, the price dropped. This didn't make sense because the features were factory, not aftermarket. Seller beware. Don't change your car profile. It could cost you!

The process was easy, any concerns I had the salesman made sure to correct and they were taken care of immediately. Made sure everything was okay before I left with the vehicle. The process was quick and I did not have to wait.

I love the idea of not having to sit in a little room while the dealership takes my keys away and won't let me go until I buy a car. Carvana really is a good idea. The website is easy, browsing cars and getting all the info I needed was easy and just as good as being there. I rated it lower because I had a series of delivery date changes. On one delivery change I was going to go over the allotted miles before delivery on my car so we were doing a new odometer read but when we were doing a new odometer read the price on the car I was buying went up $1000!

I sold my car to Carvana a few days ago. Carvana offer a FAIR price, which I accepted. There is a small problem of scheduling the pickup of the car. The website constantly responded that it cannot schedule an appointment. I called the number listed on the site and talked to an associate discussed the problem. A day later, I was alerted by email to try scheduling again. It turned out that I could drop off the car at a Carvana site. So problem solved. I quess they must be short handed. The drop off worked very smoothly. Everything was completed in an hour's time. The people are helpful, professional, and very efficient.

I sold my car to Carvana yesterday and right from the start the process was very simple from start to finish. However, there was one caveat that for me justified a 3-star rating as opposed to 5 and that is an issue with payment. Their offer was $1,400 above what my payoff was and as promised the driver had a check in hand. Unfortunately, when I deposited the check there was an immediate 10-day hold on the funds. We're not talking tens of thousands here, but a meager $1,400 dollars.

Hands down the simplest, most efficient car buying experience I’ve ever had. The website was easy to navigate. Financing was super simple. The entire buying process after choosing my truck took about 25 minutes. Rather than a half day day affair at a dealership fighting off salespeople trying to sell me things I didn’t need or want. The vehicle delivery was scheduled and an appointment time was given. Carvana advocates stayed in touch with me through the process. My vehicle was delivered on the date provided and precisely at the time given. The delivery driver was extremely professional and friendly. I took advantage of the 7 day trial when I decided I wanted a more optioned out version of the truck I first took delivery of.

While I would love to give 5 stars because I believe this is a great resource for buying a vehicle I am sorry to say that this wasn't the case on my purchase. During my buying process in the beginning I was disconnected in the middle of the process and almost lost my opportunity to purchase the vehicle I wanted. Second, after that issue was fixed once I got to the last step for insurance verification I was given a deadline and didn't think anything of it. Then out of the blue before that deadline I received an email saying it expired. This happened twice before the issue was fixed. So I nearly lost the chance two more times. Finally and the most frustrating part was when the vehicle was dropped off it had a bolt stuck in the tire, two different brands of tires, chip in the windshield, low battery in the key fob and one of the seats is very hard to move up in order to let people into the third row.

We were in the market for a Jeep Wrangler Unlimited and found what we thought we were looking for on Carvana. It was the right package and included both the soft-top and hard-top according to the vehicle description. After a few delays and changes to the delivery date, we finally went to the "vending machine" to get the vehicle. The first disappointment was that the vending machine was broken. Supposedly this was rare but I'm seeing it was the first of many lies. Regardless, the vehicle was outside and looked to be in good shape. Once we finally got the attention of the attendant who was overwhelmed (even though we all had appointments) we got down to completing the deal.

We had a great experience with the purchase of our new car and the delivery was a pleasure. The process was quick and efficient and in just a few days Daniel Y. was dropping off our new Kia Soul. Thanks to Dan and the rest of the Carvana team.

From my initial online experience which was as speedy as promised, through the moment the check was in my hand, every interaction I had with this company was terrific. Not to mention that the algorithm that noticed the mileage on the photo of the odometer was less than I had estimated in completing the form, and increased the offer! Of course, there were a couple of glitches with the software, but every human I dealt with was pleasant, professional, knowledgeable and courteous. The price offered was more generous than another online vehicle company.

Initially, the experience of buying a car online seemed convenient. However, it took much longer than anticipated and documents, required were confusing. If that had been the only problem, it would’ve been all right. However, they were delivered the wrong vehicle. I didn’t realize until after test driving it, and the driver left that the Vin number did not match. The Carfax had also been altered to indicate a jump from 40,000 miles to the current 27,000 miles with no explanation. After multiple attempts to contact online I had to stay on the phone and wait close to half an hour to speak with a human. They arranged to pick up the vehicle with no explanation of what had happened.

After receiving my vehicle and driving it, I realized that I would be happier with more safety features than were installed on this model. I called customer service, they found me a car that had everything I wanted and completed the exchange within a couple of days. Super easy! And I LOVE the car I got.

Purchased a used (2019) vehicle. Upon delivery, we found items wrong with vehicle that were not noted in description and delivery driver documented. Driver even found cosmetic damage that was not disclosed and documented it for us. Warranty company (Silver Rock Carvana) with whom there is a 100 day warranty, reached out and advised to take car to shop that same day. 2 separate shops, 1 for cosmetic and 1 for diagnostic. 7 day money back warranty was during Thanksgiving week and actually fell over Thanksgiving day, but still counted (even though nothing was open or available). Basically stuck with the car, got it into diagnostic shop as soon as possible (day 11) and was advised over $1700 in repairs needed. Warranty company was advised and denied all claims stating car was accepted at time of delivery (even though issues were well documented and there is a 100 day warranty on car plus manufacturer’s warranty).

Updated on 12/02/2022: UPDATE: while typing this Nick called me and said that he is doing the buyback of the Kia and overnighting the check for my Fiat and he will have Bridgecrest return the payment of $319 to me but that will be after Dec 7th and take 7-10 days after the 7th. He said he was going to call me back before he clocks out tonight to make sure we are still on the same page. We will see if he calls. I truly hope he does. I let him know all I am wanting is the Kia to be picked up, the money for the sale of my Fiat (that Carvana has had since Sept 29th) and my payment of $319 returned so that I can move forward and decide if I want to purchase another car from Carvana with a clean slate. He was under the impression that I was trying to do a swap and I am not.

It was difficult to speak to a real person. Car was delivered with damages. The process for repairs is difficult, and Carvana was not helpful. The repair shop was 1.5 hours away. I was given no other options for repairs.

Sold a car with 16,000 miles to Carvana. Went to get my $ back for the extended warranty and the release of liability showed 116,000 miles. Only 100,000 miles off. Contacted them 4 times and they finally told me to go to DMV and have the information they wrote down changed. Good luck on that. So now I am out $1200 for the extended warranty.

Customer service is a joke. It is apparent they have a call center full of people that don't know what they are doing. MARK was totally Unprofessional and argumentative, and completely clueless. Different answers with different advocates. Online advocates are no help. Had to submit paperwork multiple times. Mark would not provide supervisor afte over 2 hours on the phone when all that was needed was 2 documents- we had prior advocate already submit most. Each advocate had a different # and Figures. Not happy or enjoyable. Had a 0900 appointment and had to wait over an hour after. Total hassle. Never again!

Easiest transaction for buying car. From choosing my vehicle, financing to traded in my car, every step was clear and precise. Company detailed each step with easy-to-follow instructions. Car was delivered to me early. Every step was quick and easy to follow. Would recommend Carvana. Much better than going to dealer and being pressured into something off the lot really don’t want. If you're looking for a car, you can’t beat the selection and comfort of buying a car from your own home.

This has been the most stressful, ridiculous experience, and it's not even over yet. This crap show of a journey began October 17 when I got an offer for my trade in. It was at least $1,000 MORE than what another dealership offered, so I jumped on board immediately. I should've ran. First things first, communication with Carvana is a nightmare. I had to reschedule pickup multiple times (at least 3-4 different times), and at least twice was due to poor communication with Carvana. The first time, they called me 2 hours before my deadline to let me know I had documents that still needed to be submitted. 2 whole hours.

This was my very first vehicle I have purchased and financed. Usually I just buy cars up front, I am beyond satisfied with my experience purchasing through Carvana. I had been shopping for a while as I needed a vehicle that was more dependable and has better gas mileage. I purchased a Honda civic and I am so happy with my purchase. It was delivered right to my house. It was delayed by about 30 minutes but the driver contacted me and communicated that to me which was very helpful. He was very professional and courteous and I truly appreciated that. I have officially had the car for a week and it everything has been great with my car. I would definitely recommend Carvana to anyone that wants to avoid the hassle and stress of going into a car lot, it was an awesome experience for me!

Carvana was recommended to me by a couple of people so I decided to try. When I wrote details of my trade in, it was clear my car had a Check Engine Light on and no one said it could be an issue. Until delivery day when the driver told me they can’t take the car with a CE Light. So delivery was delayed until I could get it fixed.

Everything was going well, we received the car on time and was clean outside and inside also working well. After we received the car we took it for inspection, they found a dead rat and a nest inside the AC cabin filter. They cleaned it and they charged us $418. We talked to 3 advocates over chat to get that reimbursed and they all said to contact Silver Rock. Silver Rock said it's not a mechanical issue, so they are not responsible. One advocate only offered $100 but that is not what we had to pay. We are paying for something that Carvana should have checked. They have this 150 point inspection but they missed the rat and now they don't want to be responsible for that. I don't feel is fair for us to pay for something that is not our responsibility. We have proof with pictures and receipt. We would like to get it reimbursed, we are very disappointed. If it wasn't for their denial in reimbursing this, I would have given them 5 stars.

I got an offer in less than an hour, and the offer was thousands above any trade-in value offer I received. Six days later, I made an appointment to drop the car at our local Carvana office. This process took less than a half hour. I chose the ACH deposit to my bank account, and the money was there and accessible to have a cashier's check drawn the next morning. I couldn't be happier.

I originally purchased a vehicle through Carvana and planned to trade in my current car with them. The new vehicle was set to be delivered and I was later informed it would be delayed for two weeks, with no explanation. When I called to inquire, I learned the car had mechanical issues and that I could either wait for repairs or I could find a new vehicle. So, I take the time yet again to find a new vehicle to purchase, go through the entire purchase process, and finally have it scheduled to be delivered two weeks later, which was this morning. At no point during this process was I ever informed that the the other individual on the title would have to be present for the vehicle delivery, after they had asked for a photo of his ID and expressed no issue with anything when this information was shared and submitted.

Just as expected. The man looked over the car to confirm the instructions were followed and the title was unsigned. I signed a few papers. I received the check for the agreed amount. He drove the car onto the carrier and drove away. Very efficient indeed.

I was skeptical at first, surely something will go wrong. Well, guess what? It didn’t! The entire car buying process went exactly as Carvana said it would. Some Document downloads were required, my Driver’s License, photo of the Odometer, and the Title, front and back, etc. When they came to pick up the car, again seamless, signed a few Documents and I was given the Check. The amount exactly as quoted on their website. No drama. And the price quoted was very fair, I'm completely pleased. My only experience with Carvana, in my opinion a wonderful company.

My wife purchased a vehicle online and was trading in our truck for the new vehicle, everything seemed too good to be true, because it was! We completed all the paperwork, had our truck appraised, and were given a delivery date of 11/25/2022, but 2 minutes before scheduled delivery time we were told that our delivery was rescheduled until 12/2/2022, which is a whole week later. My wife called the company and was told to initiate a chat as it would be faster, we were then told that they needed to appraise our truck which takes 5 days, wait what?? We were past this point, but somehow none of it was in the computer.

I purchased a car on Carvana. The morning of delivery they called me to inform me my delivery was delayed by 2 weeks. They rescheduled it for me. The day of delivery, again no car. No phone call. After calling and being transferred for 2 hours, I was told it was yet again delayed with no delivery date or ETA. Go to a dealership. They are very unhelpful. Still no car.

If you want to wait a month for your vehicle and face SEVEN delays with little to NO information as to why there are delays, then order from Carvana. After spending a number of hours buying my husband's vehicle at the dealership, I said to myself, I really want to save time and just buy from home. It'll be a lot less stressful. YEAH RIGHT. Every time my car delivery was delayed, all I got was "A logistical delay". There were NO details to actually explain WHERE my car was, or when I was going to receive it. There are a number of factors that impact their delay and THEY JUST DON'T CARE. They'll move your delivery date as many times as they want, and only offer a "Sorry, we can't guarantee a delivery date".

I would just like to let anyone know if you are planning on selling your vehicle and don't want to hassle with selling it yourself, Carvana is the best option. Competitive price and so simple. RECOMMEND.

I traded in my Chevy Cruze for a Chevy Sonic through Carvana and there were significant issues along the way. I made it clear my Cruze had a check engine light on it and no one said anything about it being an issue until the delivery day when the driver said they can not take my car because of it. The delivery was delayed a week so I could fix the issue.

Had a super easy buying experience with Carvana. However when the car was delivered it was supposed to come detailed and cleaned but it was not cleaned at all. When I asked the delivery girl about it she said they did not have time. A couple minutes later she told me it was her only delivery of the day and that her and the guys at the shop would have a “chill day”. Also I noticed 3 deep scratches on the mirror that were not disclosed when I bought it. When trying to reach someone regarding these issues the best I got was a robot named Sebastion who can only answer general questions.

Selling a car was the easiest, efficient, and best economical deal I have ever encountered. I'm ready to list a pick up truck that I no longer need as a back up vehicle. Completely satisfied and happy!!!

Given the number of local places to buy a car, the only reason to use Carvana is the convenience of the car and paperwork being brought right to my home. And that's what the ads show. What they don't show is delivery is only available if you finance the car. If you want to purchase it outright you have to go to one of their locations.

I had heard good things about Carvana. My experience did not match what I had heard. My car delivery was delayed 4 times. The first two times were due to them requesting more information after completing all information. The first time they gave me 2 hours to complete it and I was on the road...this delayed my delivery by 2 days. The next time they gave me 5 minutes to fill in requested information. I was online when the request came through and was in the chat room with them to complete the info but the 5 minutes expired and they delayed me again 3 days.

We just finished purchasing our first vehicle through Carvana. Overall the experience was ok, but not great. The vehicle has some very obvious cosmetic issues that were not shown in the photos of the vehicle such as stains on the headliner. (the inspection report listed the headliner condition as 'Passed') We were not able to see the headliner condition until we were actually sitting in the car at delivery. There is also a large crack in the driver seat synthetic leather. The crack was not highlighted in the photos and we didn't notice it until after having committing to buy the vehicle. (the inspection report listed the seat upholstery as 'Passed')

When I was buying a new car the dealer offer me an extremely low trade-in for my truck which is very typical of car dealers. Searching on-line I could value my truck and received offers from several companies of which Carvana was the best. I found the paperwork easy and the truck pickup a breeze. I would most definitely use Carvana again.

I purchased a car from Carvana In August. They had the wrong address so I had to do all my paperwork over. They put the wrong information on the Odometer. Now they want me to go to FedEx to send another Odometer form to them. Then they want to me sign ANOTHER power of Attorney and get online to notarize it. Then not long after having the car. The carpet comes up from under the side of the car and the glove compartment. Where you can see all the gray matter and the metal in the car. They tell me they cannot fix it and don't get their warranty with Silver Rock who say it's not covered. So I just got the car, they become a nuisance because they messed up and now they don't want to fix what they should. HORRIBLE COMPANY.

100% CONSUMER DECEPTION AND FRAUD BY CARVANA. Called the bank and insurance company to cancel loan/insurance. Do yourself a favor and STEER RIGHT CLEAR OF THE FRAUD AT CARVANA!

To make a long story short, what should have been an easy, quick selling undertaking, turned into the worst business transaction I’ve ever experienced. Let’s just say if you have a leased car to sell, do NOT go through them! Except for a couple of really good customer service reps, most of them (and, I interacted with many) do NOT know what they are doing or what is needed. It was just horrible. Getting a root canal without ** would have been a better experience. Trust me!!! Never again!

My experience with Carvana, was horrible from start to finish, I bought a car that was in an accident, though they say they don't sell damaged cars that are in accidents, mine was! It was verified through a detail company. Customer service was disorganized & never could get my information correct? The follow-up was poor or there was none. Six months of headaches with this company. They delivered it late, dirty & it went downhill from there! I couldn't deal with this company any longer & tried to sell the vehicle back to them & once again they didn't follow-thru with what they needed to do & it actually created chaos with my finance company, Bridgecrest, which is their finance company.

We sold a car through Carvana and it was the smoothest, easiest and most satisfying experience we've ever had. The online process was smooth and simple. It was easy to upload the necessary documents. We were able to schedule the pick up of the vehicle and the transfer of title and receipt of payment was done seamlessly. Johny from Carvana was professional and friendly upon pick up. In addition, we received over Kelley Blue Book value of the car! I am recommending Carvana to everyone I know!

The concept of buying a used car on the internet is a good idea but I had a very frustrating experience. The vehicle I picked to purchase was not the vehicle I received. The photos don’t always match the description. I could not get anyone to listen to my concerns. I was forwarded to a resolution department and the supervisor sent me a rude email and then blocked me from any capability to respond. I was purchasing a Toyota Tacoma that according to the photo, description, and the CarFax report had 34,450 miles on it. The vehicle they delivered was not listed anywhere on the website and was dirty outside. Also it only had 10,300 miles on it.

After my delivery date continued to be pushed back, I finally received my vehicle. I've now had it for just over 100 days, most of which it has spent in the driveway or the shop. Within the first 30 days my transmission failed. 4 days after getting it replaced I was stranded on the interstate with an engine problem. After taking it to the dealership when no one else could help, I was told that the vehicle had the most rust they'd ever seen on this model. The 150 point inspection must have missed this small detail. The vehicle also had been previously tuned, voiding any possibility of warranty covering it, and making it impossible for the dealership to help either. I now have a very nice looking, very expensive yard ornament. And since there is not a brick and mortar location near me, I can't seem to get anything done. Don't buy from Carvana.

Carvana provided me a quick offer on my car and held it for the established time. They followed up with next steps reminders, made it very easy for me to upload my documents and schedule the pick up. They were here at the estimated time and the process of turning over my car and receiving a check as extremely smooth. The operator that came to pick up my car was very friendly and clear on what we needed to do to close the deal. Highly recommend this service!! Completely hassle-free!

I've purchased 2 vehicles, 5 month apart, from Carvana this year, one for myself and one for my husband. We financed part of one and paid for the other in full at the time of purchase. Vehicles were both exactly as expected, delivered on time, clean and running perfectly with a free 100 day warranty on mechanical issues. Carvana has been super easy to work with and timely with all of their actions regarding purchase and delivery. We are very pleased with both purchases. Bear in mind I am one of those people that said I will never buy a vehicle on the internet - but after several days of going from used car lot to used car lot and being totally disappointed with the selection and terms, I can say, this may be the only way I purchase any vehicles in the future.

I sold my vehicle to Carvana. The process was smooth and stress free from the online information input, to the scheduling the appointment, to the vehicle inspection, and to the receiving of payment. I would highly recommend anyone looking to sell their vehicle to consider Carvana as your buyer.

I purchased my first vehicle with Carvana and I was nervous to do it online. Of course I love online buying and use Amazon all the time. Who has time to go to stores anymore. Hmmm, but a $30k car online... Well that made me a bit nervous. The one downside of Carvana is that if you don't know what you want you can't test drive. Well not completely true as you can do the 7 day test window but that still doesn't feel the same as turning in the keys and walking away. I didn't know exactly what I wanted so I still went to a couple local dealerships with my narrow list.

We purchased a vehicle from Carvana in Oct 2022. We chose to get our own financing as their rates are very high even with excellent credit. The reps we dealt with pushed to have our loan closed and funds wired within 24 hrs of starting the process or you lose the appointment and potentially the vehicle. Our lender was extremely busy and it took us days to get an appointment to close the loan. As a result, our appointment was rescheduled numerous times and we had to go through the “buying process” twice. At this point we should have walked away but had been looking for this car for almost a year so decided to stick it out.

During the 7 day trial period, we noticed issues with vibration/tires. Carvana's waranty company rejected the claim from their in-network mechanic garage. So, we initited a return of the vehicle and refund of our money. The earliest Carvana would accept the car back was two weeks from when we asked to return it - meaning they kept our $40,000 for TWO WEEKS and made us pay for insurance and assume liability for the car during this time. They absolutely refused to give us an earlier appointment or even try to squeeze us in between appointments. We had no car to drive and no money to search elsewhere. The personnel were HORRIBLE to deal with, offering no other solutions at all than wait two weeks. It was a nightmare and we will never ever buy from them again. I would rather pay more to deal with a different company.

I was so excited to get my Cadillac from Carvana. Everything was going great up to the day of delivery. Two hours before the car was supposed to be delivered, I got a call from the Sales advocate informing me that there are some mechanical issues going on with the vehicle and that my car was not going to be delivered on that day. I was a bit upset having waited a while to get the car. Not to mention the additional money spent in anticipation of getting the car. I brushed it off and decided to get another vehicle.

I made the mistake of selecting my car on a Thursday, and the way Carvana works is that you have 48 hours to get paperwork completed, but since I was doing 3rd party financing I found out on Friday evening I needed a special form filled out. Well, naturally, my bank was closed over the weekend and I nearly lost the car I was purchasing because the 48-hour clock does not account for weekends and holidays! Fortunately I called them to get an extension. Carvana also requires more detailed insurance info than anyone else I've purchased with. A temporary proof of insurance is not enough. They need to get the binder page from the insurance company, which my insurance was surprised about. So they definitely made things challenging!

I was initially skeptical about buying a car from Carvana. I've bought and sold over a dozen cars in the last 30+ years and have always done it the "old fashioned" way through a private sale or dealership. After a friend told me about his excellent experience with Carvana I decided to browse the inventory and was surprised to see how easy it was to find precisely the vehicle I was looking for, configured precisely how I wanted it, and for a reasonable (and transparent) price. I decided to give it a try and purchased my 2021 Ford Bronco a few weeks ago.

I filled out all required information, got an email to schedule a pickup date. They picked my car up, I signed the papers and my money was in my account in 2 days! Love Carvana! I would recommend them to anyone!

Prior to last night I was gonna give the whole process a 2, but the warranty division pushed the experience to at 3. The purchase was the easiest I've ever done. 15-20 min and the whole thing was complete. Very satisfied with that. 5 Star. I purchased my car on 19 Oct. My option for pickup was to pick up in Raleigh on 21 Oct or have it delivered on 22 Oct. I chose delivery. The evening of 21 Oct I received numerous texts and emails stating a transportation delay and that the first available day for pickup was 01 Nov. A week and a half later. I no longer had the option for a delivery. I thought, well that's a bit ridiculous having to wait an additional week and a half.

The 3 stars are mostly for the quick and straight forward sales and credit approval /application. The car's aesthetic "details" were many more than they'd showed in the pictures and the wash/refresh/detail that it supposedly received before I received it, was nonexistent. Car seats stained. Dents. Windows were all "soaped up" (streaks). But I can't forgive that they actually sell a car that has two(2) manufacturer recalls and they don't even care to fix those before putting the car on the market. To add insult to injury one of the recalls is a safety issue from the airbag deployment. Yes, they notified me that it had the recalls, but it doesn't add to my customer experience. No wonder this company is going down.

Started looking for my vehicle by tagging a few favorites on the Carvana site. Kept going back and resorting vehicles, reviewing what was available. On one of those visits I found THE ONE. Started the process and within 5 days I had it in my driveway. The whole process was accompanied by texts from Carvana keeping me updated in what was needed and if they could help me in any way. Everyone was extremely helpful, professional and friendly. This was the easiest and least stressful large purchase I have ever made. I would refer anyone to this process. Wonderful!!!

I just bought a car through Carvana a week ago and it is already in the shop undergoing serious and expensive repairs. The car had a faulty rear axle assembly, which gave me several warning lights on the rough drive home, and a broken door that did not open from the inside. My mechanic says the entire rear axle assembly needs to be replaced. How did the Carvana inspection team not find and fix these issues?

PLEASE, whatever you do PLEASE save yourself, your money, and your sanity - DO NOT PURCHASE A CAR THROUGH CARVANA. I purchased a 2013 VW Jetta in March 21, after just a couple of months, the car will no longer run up hills, stalls, shakes, and leaks gas. I have taken the car to 2 mechanics (within warranty range) and both have blatantly refused to work with Carvana's warranty company. I don't know how to get my car fixed, I'm desperate, Carvana customer service will not help me. They have taken my money and scammed me completely.

I recently purchased a car from Carvana. The overall process was super easy and convenient. Everything went without a hitch until delivery. I got a call two hours before delivery that they were not going to be able to make it as a driver had called off. I get that, so delivery was set for the next day. This worked out better anyone, as the weather was nicer. So this wasn't a big deal. However, when the vehicle was delivered, it was not clean. The outside had several dirty spots that took a little "elbow" grease to get off. The inside, had dust on the dash, several spots on the ceiling, crumbs in the cupholders and dried things on the arm rests, to just name a few.

Purchasing the vehicle from Carvana was so easy and carefree. Not having to deal with salesmen or haggling prices with them back and forth. The only problem we came across was receiving the registration in a timely manner. And we brought the vehicle to our mechanic to give it a once over to make sure there was nothing wrong with it mechanically. As buying it on the internet would create this worry. We found out the brake needed to be done. We got in touch with carvana and was able to set up an appointment to have them looked at with their preferred shop. The brakes would not be covered as they were half their life. Sorry but these brakes should of been fixed- updated prior to selling this vehicle online. Now we have to get the brakes replaced in a few months. Not fair to us at all! In my opinion. We are just buying the vehicle and it should of been handled prior to us purchasing this.

Carvana is great! I bought a 2018 Honda Accord and it arrived exactly as pictured with no driving issues. The car is used but looks new and drives smooth. My down payment and monthly payment were exactly what was they listed not a penny more. The experience was so good I decided to sell them my other car. I listed the car on KBB and got the estimate. I despise dealerships but decided to visit the 2 near me who offered to buy it. Both dealerships, Mac Haik Ford in Desoto and Family Toyota in Arlington, were horrible! Not only was I offered thousands of dollars less but had to go through all the wheeling and dealing that I hate at dealerships.

Easiest thing I've ever done! We decided to get down to 1 car, so my beloved Toyota had to go. We're moving in two weeks and I just couldn't see myself taking time to shop my car around. Carvana gave me a VERY acceptable offer and provided the offer with just a few clicks on the computer. It was SO easy and quick. Then Carvana gave me the option of picking up the car for a few bucks off the price. THAT was SO worth it. The gentleman, Marlan, who came out was the nicest, most helpful guy and informative about what I had to do next with the DMV. It was all wrapped up within 20 minutes. Selling to Carvana is the way to go!

My wife and I received online offers from Carvana for both of our cars that were on par with where our car were valued. There was no lowball offer and haggling. The appointment setup was very easy and we received our agreed-upon payment quickly. This was all great, but the best part was the service from Angie **, the Carvana Advocate who picked up our car. With our first car Angie showed up, was exceedingly pleasant, spoke about how much she loved doing her job (and meant it), and was professional and efficient.

Never used Carvana, I had no idea how simple and fast selling my car could be. Having bought and sold cars from dealers and/or to the public this was truly a great experience. Next time I will definitely will use Carvana! Professionalism and great customer service/knowledge are unmatched.

I bought a car and paid them in advanced over $54k cash!!! They first changed the delivery date from 11/1 to 11/4 and then the delivery time has passed over 1.5 hours and I called them 4 times, they are NOT truthful on their answer. I would rather pay little more, but expect better service. This is UNACCEPTABLE. Please don't buy from Carvana!!

Horrible. My car was suppose to be delivered Sunday but because my computer died during the identity portion of the application I have been locked and have to wait 6 months before I can apply again. This is the worst experience ever and we have bought 2 cars from these guys.

I sold a 2016 Nissan Pathfinder with Carvana and the process couldn't have been more simple. The price they offered was well above competitors and was fair. I tried to sell the car personally and was getting limited interest. I looked into Carvana and the process was simple. After submitting a few documents, the truck showed up, loaded the Pathfinder up and away they went. I couldn't have asked for a better experience! Not to mention I owed money on the vehicle and it was paid off in less than 7 days! A+++ experience overall. I highly recommend selling your vehicle through Carvana.

Ordered a car online with Carvana. The order/finance/purchase process was pretty straightforward and easy. Once the vehicle was delivered I inspected it and took it for a test drive and all seemed well. Shortly after this I took it for a drive to the store and 11 miles after I accepted delivery the check engine light turned on. After contacting all of their supported warranty places within an hour of me none of them would work on a diesel truck so I would have to pay a $200 deductible for repair on a vehicle I hadn't owned for a 1/2 hour at this point. I began the swap process for another vehicle which was scheduled and then pushed out by them due to "Transportation Delays". I decided I wasn't going to wait for their transportation delays and cancelled the swap.

I sold my car to Carvana and the entire process was very straightforward and simple. I got what I thought was a very good price for my vehicle without any hassles. The pickup process only took about 20 minutes and they gave me a check right then and there. I would definitely recommend Carvana to anyone wanting to sell a car.

Do NOT buy a car from Carvana. Complete nightmare and waste of time. The first car we attempted to purchase ended up not being available. So after hours of work to provide all the documents Carvana required, including a check from PNC for our autoloan, we had to start over. Found a second car. When trying to finalize the requirements, we were told Carvana does not work with PNC - despite the fact they approved the check from PNC the first go-round. So, weeks wasted, with no car. NEVER use Carvana.

I wanted to sell my 2018 Alfa Romeo Giulia and checked into a number of options (CarMax, CarGurus, etc.). Carvana made the best offer by far (~$6000) more than Carmax. The evaluation process was easy and straightforward. Accepting the offer simply required the uploading some papers and selecting a date for car pickup. Up to this point this was about as good as it gets and they were "Driving me Happy".

This is our 3rd experience with Carvana and every time we walk away more impressed. Most significantly are the following: 1) You get for your trade, the price they quote you; 2) We spent maybe 15 minutes dealing with the delivery/paperwork person as compared to 3 - 5 hours in a dealership; 3) Everything is straight up price wise.

When I sold my 2014 Jeep Patriot, getting a fair price and getting the deal done was more on Carvana's back than on mine! Loved the price I was offered, loved how smoothly things went. Just sold my 2016 Jeep Compass High Altitude, in 4 weeks Carvana's offer for my car lowered by over $3,000.00. Didn't get anywhere near what the car was worth coincidentally after I had already purchased a brand new 2022 model car, all of the work they used to send someone out to do, they now dump on the seller.

Carvana offered me a great price for my vehicle. The entire process was so easy and my vehicle was picked up 2 days later and I was handed a check for my car! Carvana is a no hassle process and there was no salesman to make small talk with!

Very happy from start to finish. I recommend that you be honest in evaluating the condition of your vehicle. Be upfront regarding any issues. They made me an offer that fell within the range I obtained from KBB.com. They picked up the vehicle after a brief inspection and didn't try to "lowball" me. The pickup person had the check pre-printed and the entire transaction took under 30 minutes. I would definitely use them again.

You want to sell your vehicle?.. Easy, fast, convenient! Carvana is the place! Look at it like this, This is the new way to sell & trade or buy a vehicle, It’s different than the old way of selling your vehicle, but I started the vehicle selling process on Tuesday online. By Thursday my vehicle was gone & payment was completed.!! Great haggling free. Processing mostly done online!

I just purchased a beautiful Toyota Highlander from Carvana and it was the best car buying experience I've ever done. I will never go to a dealership to buy a car ever again. The price was very affordable and Carvana points out every little scratch or problem area on the car before you purchase it. The vehicle was delivered to my house in 3 days and free of charge. No sitting at the dealership office waiting for a miserable 4 or 5 hours to get approved, the process took a half hour. They let you test drive the vehicle when they deliver it and then give you 7 more days to change your mind. Absolutely genius way of buying a car.

Carvana initially offered me the most for my 2018 Highlander compared to the other car buying companies. After accepting their offer & submitting the forms they requested, I set up an appt to bring in my suv the next day. Their employees were very nice, I was paid exactly what they had offered me, it was directly deposited into my account that very night, and they paid off the balance of my bank loan just 3 days later. Such an quick and easy transaction, I would definitely recommend them!

A very smooth transaction. I took my vehicle to several places to get an offer on and then I checked Carvana. They gave me an excellent price on my vehicle with in a few hundred dollars of what I was looking for. Best way to sell a car. No hassle on pricing and you do not have to put up with people tire kicking and trying to get you down on price. The service is excellent and easy. They even come pick up your vehicle with friendly drivers. I well recommend Carvana to anyone selling a vehicle. They will beat any offer you get.

Very happy with my Carvana experience. I did have a few hiccups purchasing the vehicle online as they do not have the capability of gifting it to someone else or having another family member pay for it. However, the customer service team stayed on top of this and helped me resolve this within 2 days. My delivery was on time and all my documents (license, insurance, banking info) were verified beforehand. The Carvana rep I spoke to over the phone mentioned I would need to register the car myself, however the Carvana rep (Micah) who delivered the car to me said that they would do it for me. He said they do the registration for everyone, that I would just need to get the license plates myself when I received my titling receipt. He was knowledgeable and answered all my questions. The car was delivered with half a tank of gas, which I was told is policy. He told me about the warranty and 7-day return policy.

I was really hopeful considering the process started out really smooth. Here we are one week later and I literally am uploading documents 5-6x per day without anything being resolved. The app and dashboard on a desktop show different information. Yesterday I called and the CSR told me the car I ordered through True Car was not available any longer. I tried multiple time explaining that I had not ordered a car through True Car. I mentioned several times that typically when I call which has been daily for a week now the CSR has to have my email address.

Of the wide range of vehicles offered we found plenty to suit our needs. Hardest part was the decision of picking one. The day we chose the one they started the process, within a couple of days we had received the car and within 1 full week we have our plates and are driving our "new" car. ThIs was the best experience I've ever had purchasing a car. Will use Carvana from now on!

Purchased a vehicle to be delivered; it was delayed due to necessary repairs. Nevertheless, when it arrived, it didn't run properly. Canceled that order & selected a different vehicle - we explicitly told cust service that we had a cashier's check (their preferred method of payment) which was more than the cost of the vehicle; they said that was fine so I proceeded to sign all the paperwork, send in all verifications & confirm delivery date. The morning before the delivery, I happened to check the order & found that it had been cancelled with no warning to me & cust service could not tell me why. I redid the entire purchase & again verified everything - to get a phone call later advising that they cannot accept a cashier's check valued at more than the cost of the car & if I didn't get a new one before a certain timeframe, my already rescheduled delivery would be delayed. They could not tell me why I had previously been told it would be no problem.

My husband and I recently purchased a car from Carvana and we love our car. I dropped one star only because of the problem we had was working with the Underwriters for proof of insurance. We uploaded a document my insurance company provided from them and our insurance cards over and over and over. It took me painfully over 8 hours with your chat people on one screen and my insurance company chat people on the other screen, the day after I ordered our car, to finally get the Underwriters to accept the proof of insurance my insurance company provided.

First off, Thank god I purchased the warranty. Day 7 I wanted to return the vehicle and they told me to have the shop check it out first. Guess what that took me over the 7 day period, Ok done but that was the first of 8 visits to the shop for the same thing. Now 9 months later it has been in the shop for over 2 months to fix the turbos and intercooler? This is the same problem. So I am paying for the vehicle as well as insurance and warranty and when I call Carvana to express my displeasure they say, "Good thing you bought the warranty." No help, no guilt, no remorse. I honestly think the shop has more miles on it than I do. THEY SOLD ME A LEMON AND COULD CARE LESS. SCAMMERS.

By far, this has been one of the worst and most frustrating experiences of my life, and certainly the penultimate worst car buying opportunity I have had. This company is unreliable, untrustworthy, and unwilling to do anything to change those views. In ordering a vehicle, one would expect that that they would receive the vehicle in the condition for which they agreed to purchase the car. If the car is not in that condition, one would expect that the vehicle would be repaired accordingly and inspected before being delivered again, with some form of apology in the form of financial compensation or a discount for the time an inconvenience a near two- week delay would cause. However with this company it would appear that common sense is not so common.

I received a car that was unreliable. The engine oil light came on within hours of taking delivery. The front-end shook very bad. This car should not be sold. I spoke with a mechanic who informed me that the car a 2015 Kia Optima is known for having engine oil problems and to return it immediately. The website boasts a lengthy check list. This is not the case!. I returned the car and purchased another, more expensive car. The delivery of this vehicle was delayed a week! This vehicle is not running correctly either. The entire ordeal was completely aggravating. I received numerous apologies over and over and that's it. There are much better options for price, finance and customer service. The website is slick and quick to get you sold then it's downhill fast, it's bait and switch.

Bought vehicle advertised as a 4 wheel drive and received 2 wheel drive. I didn't recognize this until I needed to use 4 wheel function weeks later. Their 7 day return period had passed by that time. So I contacted them: Worst customer service I have ever experienced! Their false advertising is gonna cost us dearly, and all they're offering is $500 and they're not going to work with us on an exchange? In addition, I've been texting continuously with no replies on their end. Does Carvana even care about their customers?"

I will leave this simple, Carvana buys a car and delivers to you. Yes, they fix most items, yes, they will let you return it in 7 days, but they put zero effort into any safety or mechanical check into this vehicle. If you want to buy someone else's problems and have your car sit at a dealership, then go for it. Otherwise run away. Carvana should be banned from all states not just a few.

Carvana gave me a very fair offer for my 2019 Corvette. After my acceptance, the sale of the car was made very easy. They drove to my house with their truck, inspected the car, had me sign the paperwork, loaded up the car and handed me a check. It took all of 20 minutes. Couldn't be much easier.

This was my first time using Carvana and I would strongly recommend them to anyone wanting to sell a car. It was fast, incredibly easy, no hassle and I maximized the value of my vehicle! I had my offer in seconds after answering a few simple questions. Their offer was several thousand more than a dealer and Carmax had offered. The pickup process took less than 15 minutes. I will definitely use them again.

On June 10th, 2022, I purchased from Carvana a previously owned 2013 BMW X5xDrive35i Sport Activity Sport Utility. As an inducement in the sales process, Carvana provides a "checklist" of items that have been inspected by their technicians. These items include brakes, mechanicals such as fluid pumps and oil pumps and various checks of items such as oil leaks. Carvana provides a 100 day warranty. On the 112th day, the fluid from the vehicle's windshield washer pump leaked out completely.

I was driving home from the dealership and noticed many issues. I called right away, then waited a week to go in for service to a Carvana authorized repair location (30 minutes) from my house. Clutch and brake issues, exterior flaws not noted by Carvana all the way to a cut exhaust pipe put back together with a hose clamp that failed!! How does a car pass a "150 point inspection" with a hose clamp holding the exhaust together?

I sold my car to Carvana. It was easy, fast, very convenient and NO STRESS! When Nathan picked up my car, he was courteous, funny and made my day! I WILL do business with Carvana again! I never dreamed that selling a car could be so simple and easy!

This process is the easiest way to purchase a car, the trade in value I received was very good, better than what was offered at local dealership, and the selection of cars is huge, and if you're looking for a specific vehicle they have many selections with many prices, I'll definitely purchase a car from them again! It was a awesome experience picking up the car at the vending machine!

Purchasing a car from the Carvana website is supposed to be easy, but my experience is anything but easy. This was the worst experience I have ever had purchasing anything in my life. When you purchase a car through this website, they ask for verification of your income with paystubs and bank statements. I uploaded these things multiple times and was still asked. I just canceled the order because it was so stupid and ridiculous to be asked so many times for what I already gave them. I don't know if their employees can't read or do basic math, but they are not very good. I am not happy and would never recommend this website to purchase a car. If they can't get do even the basics when a customer is first buying a car, I can only imagine how bad they are once a customer gets the car. No thank you Carvana, you are terrible.

It was a very fast and simple experience from start to finish. I entered my car's information, they had an estimate within a few minutes. From there you select a date, upload a few photos and documents. Then on pickup/drop off day a team member will go through the paperwork, perform a brief test drive and visually inspect your vehicle and that's it.

I can barely put into words how HORRIBLE their customer service is. After my delivery date being pushed back THREE TIMES with little to no explanation (please note, the explanation will change depending on who you talk to) my car was delivered COVERED IN DOG HAIR. I don’t know what standards they have in regards to these vehicles but it is LOW. Now, I love my car and I was willing to forgive all the nonsense, but as I was pulling out of my garage, the garage staff stopped me and alerted me to the fact that my car was leaking oil. Come to find out, it was because the valve/gasket covering the oil filter at the bottom of my car WAS NEVER TIGHTENED. So since my delivery 2 weeks ago, a steady stream of oil has been leaking. Which in my opinion is DANGEROUS AND NEGLIGENT.

Carvana is really convenient and really easy to use. Communication was great!!! Employees were very friendly. Overall experience was quick and very easy! Simple process and hassle free. I’m glad Carvana provides this kind of service because it’s really convenient!!! Thank you Carvana A+.

Carvana is horrible. We decided to purchase a car from Carvana after an accident. We had a large insurance settlement and third party financing for the rest. We needed to submit copies of the Cashier's Check, done. Copies of Insurance, done. Copies of Driver License, done. Credit Union Information, done. Set up a delivery date, done. We did everything they asked and were told "we are done". Then the car got sold to someone else and we had to restart the whole process. All Carvana would say is "we're sorry", "we apologize", and "sometimes this happens". However they did absolutely nothing to make it up to the customer. They don't care, they just say "sorry" and assume that makes it all better. It doesn't.

I will admit, the initial process of trading a car through Carvana was easy. The follow-through was painful, however, because Carvana doesn't seem to have enough employees to do the necessary work in a timely manner. Carvana also has a lot of very separate departments that use automated communications. When I would call in to customer service to ask where a document had been mailed, it would take hours to get the information from the registration department (if I got an answer at all). When I finally got the missing document in the mail, signed it, notarized it, and sent it back via email, a few days later I would get several emails and texts warning me that the document delay could result in late registration. This happened twice. Absolutely frustrating, absolutely unnecessary. Carvana, get your right hand and your left hand in the same room so they can talk to each other and make this process less stressful for your customers.

I opted to sell my car to Carvana via the video sales appointment rather than in person. This allowed for me to complete the sale without needing to drive to the nearest Carvana center which would have proven difficult with needing my co-registrant present. The video appointment was quick and easy. My car was sold and I received the agreed upon price with no surprise adjustments. The stressful thing was that my car was sold Friday afternoon. Banks don't operate over the weekend so while my car was picked up on Friday, I did not receive payment until the following Monday. It did not feel good having my car out of my possession with no money in-hand. If you opt for a video sales appointment, sign up for Monday-Wednesday for peace of mind.

I purchased a vehicle and decided on day four I wanted to return the vehicle and have mine returned to me. I scheduled several appointments for the exchange only to be told my vehicle was at the hub and it would be another week before they could return it. After they missed 2 appointments they finally revealed they'd already sold my vehicle and they were really sorry. Sorry doesn't make me whole. Now I'm carless and not willing to accept their offer of the trade value for the vehicle. I have to incur additional costs, I've been inconvenienced for nearly a month, and the blatant breach of contract seems to be readily acceptable by Carvana.

The qualifying and purchasing process was easy and they were attentive and helpful but the car had not been detailed and there were belongings still in it. In addition, there was no SD card for the installed navigation and the SYNC system had not been updated. All things that I expected but nevertheless weren't there.

Carvana has a smart concept for buying a car these days. The days of sitting at the dealership waiting all day I thought were over. I spent hours picking out the perfect car that checked all my boxes. Monday morning came and they couldn't verify my employment due to their computers were down. Little did I know that was just the beginning of the emotional roller coaster Carvana puts you through. I called Carvana daily to make sure they had everything they needed for delivery. The website and the app say different things so you never know. I signed my contract at least 7 times. After receiving over 6 emails saying how excited I must be for my car to be delivered tomorrow, they were counting the minutes till my new car arrives. To wake up 3 hours before delivery to see a message that said: "We have pushed back the delivery of your car for a week due to the car didn't pass inspection". That happened 2 more times with 2 different cars.

I checked with Kelley Blue Book and Edmunds to get the value range of my vehicle before getting any quotes. I wasn't going to waste time with car dealerships because of the games they play and always trying to low ball the customer. Carmax was the first quote I received but they surprisingly gave me a price that was at the low end of the value range. I received another online quote that was even worse. So, I decided to give Carvana a shot. I answered all their questions honestly and they came back with a quote that was $4,000 higher than Carmax. I was a little nervous about the large discrepancy, so I began reading the posted reviews on their website that had to do with selling cars to them. I felt better after reading the reviews and started the selling process.

So far our experience with Carvana has been awful!!! We purchased a vehicle, jumped through their hoops to get approved and all the verifications done on time. The day before delivery my husband gets a notification the delivery date has been moved back by 2 weeks!! So after speaking with someone we went on the site and chose another car with a delivery date of Wednesday at 5pm (2 days ago). At 3:45pm husband gets a notification the delivery was pushed to next Wednesday!! I freak out and go online and changed it to Thursday because it was open, call Carvana and the agent tells me the freaking keys are lost to my car!! I argued with her about the $990 shipping I paid for a car that still isn’t here.

I traded in my VW Atlas and purchased a GMC Sierra 1500. This was the easiest car buying experience in my life. Pretty much everything was done from home sitting in front of my computer. I searched for the truck I wanted, the condition of the truck was exactly as advertised. They gave me more than I expected for my trade in vehicle. The day I picked up and dropped off my vehicle was done in about 30 min, plus the time it took me for a test drive. I definitely will considering buying with Carvana again.

BUYER BEWARE! Carvana sells cars that are mechanically unsafe & then won't stand behind their own word to fix the issues. First car, arrived and was inspected by my auto shop. It immediately showed SIGNIFICANT engine faults on the computer as well as a BEVY of other very significant issues. I returned it. Then car #2 - they gave me 2 options 1) fix the brakes, headlight cover & cruise control and deliver a week late or 2) deliver it and I can take it to a repair facility and they would 100% cover the cost w/no issues at all.

This was the easiest sale of a car I ever had. Friendly, professional and courteous staff and fast response to every question or item that came up. They were prompt, on time and made the whole process so painless. I recommend them highly!

I sold my 2015 Jaguar F-Type. Carvana offered the most dollars and came by on appointed date and time (they were running a bit late and they called ahead to apologize and check if the delay would still work for me) and collected the car. Quick inspection, test drive and exchange of docs and we were done. Couldn't have been smoother.

I requested a quote for the sale of my car online. Once I decided to move forward Within a couple days the process was finalized and an approved. We scheduled an appointment and they picked up my car. They sent a payment ACH and it was deposited within 2 days. Driver that picked up the car was very professional and nice. It was no trouble at all.

I purchased a vehicle from Carvana in 2017 and also purchased Carvana care which is a second warranty provided by Carvana at $2300.00 broken down over 36 months. It wasn’t until recently I realized I am still paying for Carvana care (which I have never used). My payment should have been reduced over 2 years ago removing Carvana care. I read my contract recently and am shocked at this. I have reached out to Bridgecrest and Silver rock for assistance and have yet to receive a response. I have almost paid for the vehicle and have and am being scammed out of money. Someone need to look into the way this company does business.

Thinking about getting a car from Carvana RUN!!! They are selling faulty cars. This company has me so irate, I can’t believe this is happening. Purchased a car on a Friday. Car hesitated on the freeway. Called customer service to do a swap then Carvana requested ridiculous paperwork for a car that was only $400 more, uploaded all the needed info and all of a sudden they needed additional paperwork. That following Wednesday check engine light came on. Called customer couldn’t get the $100 downpayment waived for swapping a car that I have no choice but to swap. Customer service can’t help me with anything, terrible company terrible cars, terrible customer service. Take your business elsewhere, or it will be nothing but stress. Customer service will tell you that their supervisors won’t be able to help you and that they understand what you're going through. Carvana should be ashamed of themselves and a company.

Upon searching for a new vehicle I thought about trading in 2 vehicles. One of vehicles was a 2011 Cadillac with 20 k miles. Caravan offered me $6300.00 more than the dealership and $3300.00 more than Car Max. The process was very simple and straightforward. I dropped off the vehicle, removed the plates, signed some papers and handed them the keys. The other vehicle was a 2007 Honda which the dealership gave me more than Car Max and Caravan because they don't resell cars that old.

The process is pretty straightforward if you are computer savvy. Delivery process and pick up of my trade was a breeze, and the registration process only took a day to get plates. The staff keep you well informed all through the process and support is readily available if you have any difficulties along the way.

We just purchased a vehicle from Carvana. We were aware of them, but had no personal experience with the company. We had heard positive things about the buying process from friends who in fact had themselves purchased vehicles. I can honestly say we were hesitant, and because we did a trade, did initially visit some local dealerships. We came back to Carvana because they absolutely offered us the best deal, and I mean by at least 2000.00 plus dollars! So we jumped in and truly, WE personally had no issues at all. We had all our paperwork in order, and they were there the entire time. The car arrived exactly when they said it would, and our delivery person could not have been any nicer. It has been a very smooth experience for us, and we love the car. That's our story.

The car buying process with Carvana is marketed as fast and as simple as purchasing through a vending machine when in fact it is much more time consuming in days and weeks and has more unknowns than buying from a dealer which is a several hour process. Took me over a month to work through misinformation, mistakes and unknowns. Even after receipt of the car the problems weren't over. The Carvana listing was misleading or and inaccurate in numerous aspects. Stated car was available in 2 days yet when I completed purchase it was held up on the other side of the country with some issue that Carvana would not disclose. Just told me they wanted to make sure the car was up to their standards. The listing stated all green on inspection and no problems disclosed on Carfax.

I will never buy anothe rvehicle any other way. Carvana made the full process from financing, choosing the vehicle that I wanted, a down payment and monthly payment that I can work with, to the delivery a walk in the park. Carvana customer service continued to keep me posted through the complete process, the seven-day money back guarantee was great, it gave us time to take my 2020 SUV to our mechanic and we got a great bill of health. Tom the man that delivered my SUV was fantastic. Wonderful job Carvana. Thanks so much!

I purchased a Tesla free and clear, no loan for delivery. Cash cleared in 3 days, however, they required 9 days to delivery for this payment choice. Then, even at their 9 day, they were unable to deliver in time and pushed an additional 3 days. The push was without my consent, and I was to be on work travel at that time so I could not be there for the delivery date/time. The chat feature only portrayed individuals who did not know how to use the system and held EXTREMELY long answer times, keeping me online for 2 hours at a time. Eventually I gave up and called. The woman (Julie) I spoke to, did not know how to help me but was the most helpful throughout the entire process. She eventually was able to cancel the order and apply my payment to re-start the process within the Carvana website.

I signed up to sell car to Carvana. I followed all the steps and I decided to drop off since they offer to get you an ride-share service up to 50 miles from your home. After signing the title over they tell me "we don't do that anymore" even though it's posted right on the website. Disappointment when I go to chat support and they tell me it's "subject to availability"... What availability? It's a ride-share service, which the area I dropped off car in had it. I would have opted for pick-up instead given the way everything was handled. I will never buy or sell to Carvana again.

If you know what you want, this is the place to buy a car. If you need to shop and look at cars first, you better go to a dealership. But Carvana was a first-rate experience for me, literally like buying a car on Amazon. The entire process had the look and feel of legitimacy, and when they were interacting with me through my bank, I felt even more assured. The car they delivered was just what was shown online. So if you see something you like on Carvana, don't be afraid to give them a try.

This is my second purchase this year. Overall, we're happy but there are little things that made it less than flawless. The purchase process is painless. Start to completion was 15 to 20 minutes. The trade in was easy and fair. If I paid attention to getting a insurance card with the NEW vin number differs than buying at a dealership. The cars were clean, one fueled up the second not so much. They need to have the detailer not to be so aggressive and leaving buffer scratches. Both black cars had fresh marks all over.

This is the 2nd car we've sold to Carvana - both have been easy processes that executed flawlessly, and Carvana gives competitive prices for their purchases so it was a much easier and more friendly experience than selling or trading my car into a dealer. I would definitely recommend, and do it again if I need to in the future! Great job!

Carvana is incompetent in every way, and this was the worst car buying experience I've ever had. They misinformed me and my 3rd party lienholder, so much that my out of state bank was extremely frustrated with Carvana themselves. I then went in circles with their title/registration department, which they also screwed up. I had to pull up my state's Department of Revenue website to correct them and show the proper vehicle title laws. My car delivery date then got pushed out because of a glitch on their website, so I had to escalate to get my original delivery date back.

Updated on 10/15/2022: I am in the middle of a purchase and it has been the worst experience. It took me weeks to decide to use Carvana but some friends talked me into it because they had a good experience. My experience has been… Picked out the vehicle. Waited days to be approved from start to finish. Vehicle was supposed to be delivered last weekend but the check engine light came on so it was supposed to come today. Received a text from the driver that he had been put on the wrong route for his first delivery so he was going to be late. Get another text from the driver stating that the warning hadn’t been fixed.

The Kia Sorento I purchased arrived with four immediately noticeable problems. I opted to keep it and have them all fixed under warranty, but they were so incredibly obvious that their whole multiple-point inspection is very suspect. A/C didn't work properly, backup cam not at all, driver-side speakers didn't work and the spare tire came with zero air in it. The customer service is pretty quick and friendly at Carvana but they aren't open on weekends. Their insurance carrier customer service is even quicker and also pretty good, but it has been a nightmare bouncing between their preferred service shop and the Kia dealership (who is not a preferred shop and needs an approved waiver to work on things that the preferred shop can't handle).

Overall I will state that I am happy with the car I got & Carvana in general. But the old adage of "if something seems too good to be true, it probably is" applies somewhat here. I did a lot of online research before choosing a new vehicle. While my 2016 KIA Soul was not too old or in bad condition, this make/model has several "known engine issues" which make driving unsafe at times, plus it has been one of the most stolen vehicles around here, so I decided to trade it in. Carvana actually offered about $5000 *more* for my Soul than the local KIA dealership was offering, so of course I started searching the site for trade-ins, instead of dealing with the salespeople at the dealership.

Wanted to sell a minivan locally that CarFAX said should be $15k retail sale and $9-10k trade-in. Went to first dealership who offered $7k max, saying there were 4 minor accidents on CarFAX...as if I couldn't buy the report and know myself (it's my car). There are 0. Next dealership offered $10k...top of trade-in value. Carvana offered $12600, roughly midpoint of trade-in and resell value within 5 minutes. Employee arrives at our house in a few days (scheduled pickup) with check in hand. Sale of car took < 10 minutes. I can't attest to the buying side, but selling...they absolutely nailed it.

I am in the midst of the absolute worst car-buying experience of my life with Carvana. 20 minutes prior to my vehicle being delivered, A rep called me and told me that the car hasn't passed NC inspection and also needs additional repairs, therefore my delivery would be delayed (again) another 10 days, then he started laughing at me. When I called and spoke with a rep, instead of allowing me to speak with a supervisor, she was recommending other vehicles, then swapped the car I purchased for one that was several thousand dollars more and added it to my profile.

I chose to buy a car from Carvana because I had little time to shop around, knew exactly what I needed and when, and didn't already have a car to go drive around to dealerships and explore options. It seemed like it would save me time if not money to have a car delivered from Carvana after shopping online. I ended up having multiple issues with paperwork and insurance approval and needed to be on hold multiple times trying to get help with these issues, which would have been much easier to do with a smaller office who knew me rather than with a faceless corporation. I paid with cash and it took almost a week for Carvana to clear the payment even though the funds left my account immediately on payment. Ultimately the car I got is fine, but I think that I would have had a better experience without dealing with Carvana.

I liked everything about the idea of Carvana, the purchase was so easy but when I arrived on time for my scheduled appointment, that was scheduled for 10 days prior, everything sucked. Nobody talked to me for 1.5 hours, the car was nowhere to be found, it was only when I asked about canceling my order that they brought the car around, dirty and low on fuel. I will not be back, I will not recommend them to anyone.

I purchased a 2016 Chevrolet Colorado with only a little over 24,000 miles on it. The truck is exactly what I was looking for. The only problem I've had so far is the radio doesn't work. It's like the antenna is not picking up. I can still play my phone through it but can't get radio signal. The truck wasn't quite as clean on the outside as I would have thought. Carvana is going to cover the repair of the radio but it was a little frustrating. I didn't try it before I left the lot so that's my fault. Overall, though, I'd recommend people using Carvana. My wife had used them in 2019 and we were happy then, too. So, yeah, I'd use Carvana again. Overall I'm happy with the purchase and my experience both online and in-person.

Do not buy a car through this service. Worst car buying experience I have ever had. You can call 3 times and get 3 different answers to your question. Nothing they said was actually correct or accurate. This caused huge problems throughout the process. Nobody is accountable for providing incorrect information. Seems like it is a bunch of kids making stuff up when you call in. Save yourself a lot of trouble by not getting involved with this service.

Sold me a lemon broken transmission, Water pump leaking, and oxygen sensor bad, they delivered the car sep. 10 and it’s oct .4 and I still haven’t drove the car.. Plus the driver scratch the bumper on delivery lol and I still have to take it to the body shop after.

I purchased a 2020 Alfa Romeo Giulia from Carvana. The car was listed as "Carvana Certified" through their 150-point inspection process. The very day I received the car, the oil maintenance and brake service reminder messages came on. Carvana offers a 7-day trial period, so I took the vehicle to my long-time trusted mechanic to check the vehicle and look for any major problems that would cause me to reject the vehicle. My mechanic stated that brake pad thickness on the front brakes were at 3-4mm and the rotors were pitted badly. I had my mechanic replace the pads and rotors and do an oil change, which cost me $1,000 out of pocket. Upon further inspection of the car, I found red overspray on the front black grills, tires and under the hood.