Carvana Reviews

The online experience is really easy and the process of dropping the coin or home delivery make this very cool. But please, please, please, don't overlook you are buying a used car. Don't let them make you feel good because they disclosed two pictures of scratches. These cars came through auctions, and they made repairs, the really nasty cheap ones nobody knows about and Carvana isn't sharing these. You have one recourse, take the car back in the 7 days.... We fell for the take it to one of our repair centers.... Once the seven days are up, they don't care. We took the car to a body shop and they pointed out both front end and rear end damage to the vehicle. All cheaply fixed by the auction or Carvana. This was a 12 month old vehicle with 12K miles.

I Love my new ride! The process for the most part was super easy and way better than dealing with pushy salesman at a dealership. I definitely recommend Carvana to everyone! If you live in NC make sure to do your driver's license first before purchasing because it will possibly delay the sale. I will definitely send friends and family to them.

Our appointment to pick up our car was 2:00. We got there about 10 minutes early. Our attendant did not see us until 2:30 and that was after I went looking for him. He was chatting with a customer for 30 minutes while we waited. Showing him something in his phone and just talking even after their transaction was completed, while we waited. No one else was able to help us even when I ask. The car has a bad backup camera and you wanted to charge us $100 for the repair! Very bad experience.

Carvana is a straightforward car sales service with helpful associates if running into questions or concerns. There are a lot of steps in the purchasing process but it’s still so much better than going to a dealership. And they offered a much better trade in value for my car than the local dealership offered. I’d 100% recommend purchasing through Carvana. I never want to go to a dealership again. I plan on using Carvana for all future purchases and trade-ins.

After my experience with Carvana I will tell everyone I know to never use Carvana to purchase a vehicle. I purchased a car that the check engine light came on 4 days after it was delivered. The car had engine work done to it but Carvana had no clue about modifications. After speaking with someone at Carvana about exchange process I chose to do that because of ease described by advocate. It was not an easy process by any means. The exchange took about two week because of Carvana system of processing a Cashiers Check. And now that I received new car Carvana is having trouble processing Cashiers Check that was given on second delivery, to the point they are sending threatening emails and texts about repossession. How can a company not take every step to ensure a Cashiers Check is fully tracked. Plus second vehicles has remote start listed on description but it has no remote start.

Worst buying experience I’ve had. Purchased vehicle online, everything went smooth until 40 min prior to delivery. I rec’d a call saying check engine light was on and they would look into it and call next day. I called Cs and did a chat on the app 5 times the next day. Chats kept being dropped and nobody knew what was wrong with the car or when it would be fixed. They also told me there was no escalations dept. I didn’t get the vehicle for over a week. Zero communication. Every time I called the CS rep seemed just as bewildered as me.

Fast, hassle free and painless. Sure beats six hours at a dealership! Definitely recommend for your next vehicle purchase! Associate was very friendly and helped me with all my questions and concerns. I walked out with a smile on my face and was completely satisfied! I love my new ride and expect to return to Carvana for my next purchase.

When I went back after I found the car wasn't clean, the guys that helped were extremely nice and even gave a goodie bag. And the whole process was really easy. But having looked over our car, it looks as though the front bumper was super glued back on, and that was not disclosed in the information. There is cloudy gunk that can't be removed on the left front light, right mirror and right window, that was also not disclosed. Even though the 150 inspection says it was passed.. I'm worried about some noises coming from the engine.

This was by far the easiest way to buy a car. I am in my fifties and would never had imagined buying a car that I had never seen or driven. Carvana takes away this fear. They have excellent customer service and answered all of my questions and addressed all of my concerns. The car had a small problem with the park assist when I first got it but all I had to do was call them and take the car in for service. It didn't cost me anything and Carvana even extended the 7 day trial so I would have a chance to drive it a few days after the repair. I would recommend Carvana to anyone looking to buy a car.

I loved that you get to see the entire vehicle inside and out, however, when describing the number of scratches on the vehicle I was led to believe there were just 3 places. Turns out there were twice as many. I have a great credit score so I looked into financing through Carvana since I assumed it would make the process go through faster. Nevertheless, when they came back and told me I was qualified to finance my vehicle through Carvana it was going to be at 24.32%!!! Really? My credit score was just shy of 800! Not going to happen… If you don't finance through them, they give you these 'tasks' that need to be accomplished along the way. However, they don't tell you ALL of the tasks that need to be done at one time. You only find out about the 'other' tasks, once you've completed the prior task.

Since purchasing my vehicle from Carvana 9 days ago, I've spent at least 4 days being at a repair shop. Carvana and their partner have paid for 2 of the major issues (a broken seat track and needing the rear windshield replaced), but I'm still left with a key fob that won't start my car and requires reprogramming - quoted $115 plus tax to reprogram (it unlocks and locks the car but when I get in it says that the key fob isn't detected so the push button start doesn't work). They also won't cover the repair or replacement of my 3rd row seat cover (quoted $843 to replace).

For the most part, my experience was outstanding. I submitted the purchase initially for a 2016 Kia Sorento with a price tag of $16,039.65. The deal was completed but when I went to secure insurance, my outfit informed me that Pennsylvania doesn't insure Collision coverage on Sorento's due to a high rate of stolen vehicles in that brand of car. I went back to Carvana and cancelled that purchase and completed the deal on the car I am keeping. There is a difference of $424 that is due to me as the Tucson was less than the Sorento.

It was awesome, very quick and easy to do, I did everything online, anybody can do it!...By the way, great service, everything that I was expecting and more!...About the vending machine, it's another amazing thing to experience, my son loved it!...An amazing service! My best decision ever!!!

First time experience with using Carvana was absolutely amazing! The online process of researching, purchasing, and financing the vehicle was seamless! It was so nice to complete documents prior to pick up! The pick up process was absolutely fantastic! Having the seven day return policy is Wonderful! I cannot say enough great things about our experience with purchasing our Ford Explorer through Carvana! It was so nice to not deal with sales people at a dealership and go back-and-forth haggling on pricing and financing. Because of this wonderful experience, I will likely purchase all future vehicles through Carvana! The extended warranty options and repair process has also been fantastic! I am so thrilled with my decision to purchase a vehicle through Carvana!

I needed to purchase a vehicle fairly quickly and had fun looking through Carvana's merchandise. The paperwork was easy and everyone I spoke with were polite and professional. I love that Carvana took care of everything, even title and registration. I also loved the fact that I could do all of it from my house and even had it delivered right to me.

The Good: Car I bought was as advertised. 2023 Chevy Bolt EV. The Bad: Before buying the car I had placed hold money ($200) on two different cars. This gave me 1st chance to look and buy when the cars had been inspected and cleaned. I decided not to buy either of them. The hold money was suppose to be refunded but I never got my money back. I called support (located in Mexico City) but they were of no help.

Carvana is great. It was easy, fun, and will shop again. Only complaint is Bridgecrest. I will not use them again. Use someone else for financing! First off they call me daily for no reason. When they call they sound like scammers. It's not enough to say "this is her" when they ask for you by name, they say "no we need you to say yes". I hang up and call back with the number from their site and they don't actually have a reason for calling, they run through what their website can do.

Absolutely horrible experience from day one of receiving the car. Car was trashed, my kids found baggies and little straws shoved in the backseat, the oil was not changed, they light is on and Carvana refused to cover the oil change. Carvava customer service employee messed up adding gap insurance and they refuse to fix it, the check engine light is on and the service shop can't get me in for a month and Carvana is forcing parents without diagnostic.

I was amazed to discover that Carvana routinely requires purchasers to commit perjury when trading in a vehicle in California. One e-sign document I was required to sign stated "under threat of perjury" that I had LOST the title. I had not, and in fact, I was able to present it to the deliverer. Listen closely, because this is amazing: I called customer service, and TEN, 10, T-E-N consecutive agents over the course of a two hour phone call told me it was required. I declined.

So getting the car was easy. Thanks! And thanks for saving my remote. Appreciated that. All the fluids are low so having to do that. The biggest problem I have is the condition of the car was not what you stated (You posted 3 pictures of 3 super small scratches). Lots and lots and lots of scratches especially on the front bumper which I thought was bugs and detailing should remove them. No such luck. There are rock pits. The rock chips in the window shield, door dings, All the door jams were dirty like it had been in a dust storm. I guess that's the draw back of a used car... The car is pretty good shape. I will deal with the cosmetic problems. Sending just a few photos.

I'm satisfied overall with my used car buying experience, but I did note some cosmetic issues, verging on functional problems with the car. When I removed the Carvana inventory stickers from the windshield, I found a crack, which I had fixed immediately for $170 at my local Safelite. I also found the front grill was broken and the radiator behind it bent, as if a small animal or flexible soft object had gone through the front grill at freeway speed. The radiator isn't leaking and the car isn't overheating, so I just bought a front grill replacement (only $200 with a Black Friday coupon!) that I will install myself.

I am really disappointed with your unwillingness to fix issues that were not listed in the original vehicle description. The $40,000 Jeep Wrangler I purchased has a large scratch on the driver front fender, that was not listed in the description, which was filled with a dark color touchup paint on a bright red fender. You replaced 2 tires and should have replaced all 4. One of the floor mats is broken.

I filled out for an offer on my Mercedes Benz E350 with 40,000 miles and got an offer of $7000.00, What bothered me is a car twice the miles they were asking around $16,000. My is silver, I did my research and figure I will just sell my car on my own, No no damage, spent most of its life in a garage and well cared for. Zero damage to the inside, the first owner never drove it in the rain and I followed suit, my advice sell your car on your own. Lastly I did take my car to another deal here in Florida, they were just above Carvana over the phone. When I brought it in they offered $10,000. So for now it is back in the garage - Think twice before selling your car, I don't mind people making many, more than 50% is taking things too far - I added a photo of my Benz, the one I got a low ball offer on, low mile, no damage - Good luck to everyone - Cheers.

Disappointed with how many scratches and chips. They weren’t described in the vehicle detail online when the car was delivered as well as the condition of the front tires. Took the vehicle to Mercedes-Benz of Palm Beach to inspect the vehicle and they said that a B3 service was due as the vehicle hadn’t been serviced in over a year and had to have that expensive service done. And on further inspection they said it needed two new front tires and Which was over $1400! Car says they do a multi point inspection, but I don’t think they do anything after purchasing the car from auction!

My came with a chipped windshield, a dent and 3”x3” scrapes on the top between the sunroof and door, the car reeks of cigarette smoke and the gas gauge is not working all of this not disclosed prior to sale and the best response I got from Carvana was to return the car! And FORGET ABOUT EVER TALKING TO A REAL HUMAN. THAT'S NEVER HAPPENING!!!! Unbelievable. They’d rather me return than fix what was wrong BEFORE I took possession of the car! Oh they did offer $100 to clean the car due to the cigarette smell which is not enough to cover the detail it needs to remove the smell of cigarettes!

This was my second time buying from Carvana. Everything was good the first time, though I did find that the car had been repainted and the painters had not removed the masking tape from the bottom of the car and there was a little over spray. No big deal. This time I had a couple issues. First, I received a call from the finance department who told me that they could not approve financing because I was behind on payments. To make a long story short, I was not behind on payments and the first Carvana associate was not very helpful. After confirming that my payment history was 100% on time, I called Carvana and got a representative called Henry who placed a 3 way call with the finance company so he could verify the payment history.

Upon receiving the car it appeared that it was not washed. Not a big deal until I washed the car myself a couple of days later and then I noticed a small chip, in the front windshield. The car listed one imperfection however once I had time to really look through the entire car I was disappointed to see a few more imperfections. Around both front mirrors the material is worn, scratched and stained. Glue still, on the front windshield. Driver's rear view mirror noticeably scratched. I decided to keep the car but very disappointed. The car should have been detailed. and the chip, in the windshield should have been taken care of! I paid a lot of money for this vehicle!

Overall, happy with the experience, however the first car we attempted to purchase had issues with the brakes. Why wasn’t that found when it was inspected for sale? We returned the car under the 7 day return policy and ended up with a more expensive model. We like the new car but I can’t help but feel a bit put out by the initial problem.

When dropping off my car, the drop off guy was super polite and helpful. He gave me all the information that I needed when he was working with me. I had no questions by the time he left. He also explained the warranty coverage well and went over every detail or the car to make sure I was comfortable and knowledgeable.

I purchased a 2018 Chevy Colorado that I wasn’t totally comfortable with and their return policy let me swap it out for 2020 GMC Canyon that I love!! The process was painless. Great job Carvana! Their customer service is outstanding. Pleasant and friendly. What more can I say. I would definitely recommend!

I was incredibly impressed with how easy it was to have my old car picked up and my new car delivered. When I had previously purchased I went to the Car vending machine so I was unsure of how this process worked. It went very smoothly and I love my new car!

Bought a 2020 Toyota Tundra from Carvana. Had to pay $2000 non refundable for a delivery fee, a delivery to a carvana store 110 miles away from my home. Upon arrival I noticed many areas of the vehicle had minor damage not listed online, 42 spots to be exact. 39 of which are what I would call minor wear I didn't care much about. 3 were bad enough I requested some sort of compensation. Mind you there were 3 spots mentioned online that were negligible. Since I already had spent the non refundable amount on delivery I decided to take the car home.

This organization is openly and unapologetically fraudulent. They misrepresented the vehicle I purchased and then tried to hide it. My only recourse was $500 or the option to purchase a different vehicle within three business days due to it being a holiday week...as if I would even consider being rushed into the purchase of another vehicle after they falsely advertised the first one. Save all purchase documentation including a screenshot or hard copy of the listing for the vehicle you purchase at the time of purchase in a safe location offline. That way when they change the listing and tell you you're mistaken about what the listing said you'll have proof.

I recently attempted to purchase a vehicle through Carvana, and the experience has been nothing short of a nightmare. What started as an exciting process quickly turned into a frustrating ordeal due to poor communication and lack of accountability on Carvana’s part. First, I encountered issues with a trade-in because the car was not in my girlfriend’s name, which I completely understood. However, when I asked to proceed without the trade-in, I was told I had to restart the contracts and couldn’t pick up the car that same day, despite the vehicle already being at the location and ready. Instead of accommodating me, I was forced to wait until the next day.

Bitterly disappointed overall, was given a delivery date, arranged a day off work and transport to Raleigh only to be told the day before that the car will not be ready, and I’ll have to come the next day. Duly arrived the next day to a bleak and freezing cold office, only bright spot were the folks working there who besides being as cold as us were super friendly. Really not sure how thorough the inspections are given that none of the tires were at the correct pressure, one being 6 lbs off standard. Naturally they did not have a working air pump, so it was left to me to ensure the tires were safely inflated. Not great for a 50k sports car. Car wasn’t particularly clean either, bodywork was dusty, interior just okay. All in all not a great experience, I doubt Carvana be the first place I look in future given this experience.

My wife and I accepted delivery with 2 glaring issues that were checked off on "pre-sale" inspection. We hesitated to buy the car with these issues but were promised by the staff in Pittsburgh that they would be taken care of and that there "would be not be a problem". My wife and I after contacting Carvana's 3rd party warranty provider were told to visit a local Mieneke Franchise who said the car would need to be repaired at a Mercedes Dealership. Upon contacting the SilverRock we were told that we would have to find a Mercedes dealer that would take their insurance. Basically, we were left high and dry. This is not what we expected. We will keep the car but are not happy with this process.

My overall experience with Carvana went smoothly. I appreciate the great customer service and I would definitely recommend to anyone that's in the market. The vehicle drop off service is elite and the driver made the process that much better. Thank you once again and keep being a game changer.

Carvana made the car buying experience super easy. The website was very easy to navigate and purchasing my new car took less than 30 minutes. The delivery driver was AMAZING as well. Super easy transaction from start to finish! 100% would recommend! Definitely beats sitting at a dealership for hours!

We are happy with the vehicle we purchased from Carvana (Mustang Mach-E). However, they came at the very end of the delivery window, which meant we took delivery in the dark and their representative did not go over the car with us or give us any kind of orientation. Because of this, we did not realize certain equipment had not been included. For example, the tires have locking lug nuts and Carvana did not provide us with the key.

Don’t do it. Never, ever, EVER again. A simple issue with a lane change sensor has required multiple phone calls for over a week. No one in the process has a clue of how the process works. Carvana refers you to a service facility that can’t fix your car and doesn’t want to get involved. They then involve Silverrock. Silverrock sends you a confusing text message promising updates and doesn’t. Obviously Carvana does not do proper inspections of the car or this simple issue could have been fixed before delivery. We went this route for convenience. It’s been anything but convenient.

I have the worst experience with Carvana. I was in a middle of buying a car and I did not reach to the point to get the loan approval and submitting my application. I drove the car in a dealer and then I did not like so I went to cancel the order before even completing the paperwork but they decided to get my money. The shipping cost which is almost 2000$ without any warning or anything that says if you did not cancel the order before 24 hr. We will take your money and it is not refundable. You took my money and your trucks did not even move a wheel to ship a car they did not even had an order officially. Just be aware this is the biggest scam and they will tell you, that you agreed to the policy which has this item not obvious at all.

Day of delivery driver called 2 hrs before delivery and said when going thru inspection they found out reach hatch release was. It working. He said he could either delay delivery or go ahead and. Deliver that day and that I could just take it to local approved shop to get it fixed. Next day I get an email stating that it would be $100 deductible if approved for repair. I took it to their approved mechanic around corner (Firestone) and Manager there said they would have to run diagnostic but he couldn’t guarantee his mechanics could be successful. According to Carvana if I took it to certified Lexus dealer deductible would be $300. The car should have been fixed free of charge since they delivered it to me knowing it was already defective.

I rarely leave a 1 star view but this was one of the most frustrating experiences I ever had. I have purchased vehicles from Carvana in the past and had no issues but I decided I was going to trade in my Nissan Frontier for a Ford Maverick. Purchased it and everything was approved on Election day Nov. 5th (Tuesday) and they said they could deliver it that Saturday. I get an email the next day Nov. 6th that the truck arrived at one of the facilities. Friday morning the 8th I get an email giving me steps for the delivery and trade in. That afternoon I get another email stating that my appointment has been delayed and was scheduled the following Saturday the 16th. I reached out wondering why it got delayed and said it was an issue with getting it registered. Disappointed but I figured maybe the truck didn't arrive in enough time in my state and nearby facility to get it registered.

3rd time customer and will not be using Carvana again based on their lack caring to fix the issues cause by transport company. Purchased car and in imperfections only showed couple of scratches. Drove 2 hours to trade in my car and pick up this one at the vending machine in San Antonio Texas.. The inside of the car is very dirty and will have to spend my own money to have it cleaned right. Smears and smudges on all glass and dashboard. Food etc. under seats. Stains on carpet that CAN be removed if they would have tried.

Worst experience ever for my first time purchasing a Range Rover Velar, Carvana states they did a 150 inspection but it failed inspection in the state of Massachusetts, the tire rod was rotted needs to be replaced, then after taking it to Land Rover in Norwood MA they did the diagnostic test and also found 3 tires rotted and they sent a claim to Silver Rock and Silver Rock denied all 3 tires replacement.

Amazing service, easy process and the car is in amazing shape. There was something wrong with the front bumper and Carvana had it fixed within 48 hours. Excellent excellent service. From being pre qualified to purchasing the car, it took 10 minutes. If I were to buy another used car, I will definitely go through Carvana.

There was damage to my vehicle that was reported within the 7 day period. I contacted the insurance company which was no help and they stated the info had not been forwarded. I am extremely displeased with this process and wil never purchase a vehicle this way again. The delivery driver was amazing and put in extra effort as the location he picked up the vehicle did not clean it at all. Contact me for more specific information.

Great experience, selling price, easy to buy. Amazing!!! Literally like vending machine. Put it coin and car came to you. Car came as it described!! First owner, no damage, no scratches. Carvana left on pictures some imperfections which I couldn’t find on the car. They doing registration for customers, I choose to pick up car. But they also can deliver front of your house. Carvana application is very easy and convenient to use, and really it doesn’t waste time as a car dealers.

This was my first time purchasing a car exclusively online and I have to admit that I was skeptical at first, but I was more than pleasantly surprised, I was impressed! Their customer service is on point, the driver was courteous and on time, the entire experience made me a believer. I will Definitely recommend Carvana.

For anyone that needs a car and are having problems buying one I highly recommend Carvana. My reasons: I had originally purchased a 2019 KIA Soul through Drivetime, I thought that I was getting a great deal. It turns out that I was paying close to $20,000 for a car only worth at best according to my insurance comp. only $9000.00. I found out that I was paying 40% interest rate the rest of the cash is going for interest! I understand that if you really don’t have excellent credit, it’s difficult to get that no money down and low interest rate.

Overall Experience: The overall sales process was very smooth and quick. Response times for approval and follow-up on documents were excellent, which I really appreciated. Room for Improvement: The one downside was the condition of the vehicle at delivery. It seemed as though the previous owner and their children had just exited the vehicle. The exterior was dusty, and the interior had sticky windows in the backseat. It would have been great if someone had taken the extra time to ensure the car was clean and presentable. Final Thoughts: Aside from needing to detail my own "new" ride, I was satisfied with my experience and would definitely consider purchasing from you again!

Employees were friendly and helpful and the process was easy and I’m not a computer savvy. However, I videoed it for my kids and the employees sent a coin to each kid in a nice see-through carrying case. It was exciting to see other families put their coin in and there were so many there excited! We were all excited for each other and it’s a pretty neat thing to get a car out of a vending machine.

The process of finding, choosing, buying, and picking up the vehicle, as well as trading in our previous vehicle, was seamless. So much less hassle and time-wasting compared to buying from a traditional dealership. Would highly recommend to anyone considering buying a new or used vehicle. And the trade-in process was simple as well. It would be possible to speed up the pickup time even further, but as it is it was perfectly acceptable.

Mostly a good experience. Here are the negatives: Car was advertised as no transport fee. This was later revised to say, yes, there js a transport fee. Was told I would get the car the day after signing the purchase agreement. This was revised to a few days later. I believe the issue was that the car was not in town, however, that was Carvana‘s mistake. This added $300 to the cost for me, and an additional wait to receive the car. There was only one smart key. I think this should be made clear at the time of purchase, and a plus would be offering to provide a second key at an additional charge. Time frame promised for delivery of car was 2-5 pm. It arrived at about 6:15 PM. The delivery person did call to let me know it would be late, but he didn’t call till about 5:30 pm. This is my second Carvana purchase. I also bought a car in Minnesota and that went smoothly. Interesting, since Arizona is corporate HQ!

This was one of the best car buying experiences of my life. I just found what fit me. Told them I wanted to buy it and two days later was able to collect my vehicle. There was no haggle, Hassle or headache. I'd recommend to anyone wanting to buy a car.

When I was looking to purchase another car and came across Carvana, I was skeptical. I first did an application but my credit was locked and I waited to come back to it in a week. So I finally completed the application, was screened to see what I would qualify for. My credit is decent and I also have another company that I am on with my BF for his car. I was intrigued by how quick the process was. I never spoke to a person about anything except when they would deliver my car. I thought I was being punked because I figured they wouldn't actually give the car.

Our experience with Carvana has been the absolute best car buying experience ever! The process was smooth, painless, no haggle, in and out in 30 minutes and we had a 7 day return/exchange window which is amazing!! Our car agent when we arrived for our appointment was ready for us and the car was ready to go! Very impressed! I will only buy cars through Carvana moving forward! Thanks Carvana!!

Car had damage that hadn't been disclosed, refused to give a discount and their "insurance" refused to do anything about it. 2nd time I have bought with them and they don't show any customer loyalty to repeat clients. Buyer beware! Hopefully, it doesn't take long to get my paperwork.

Carvana has great cars for sure. But what truly sets them apart from car dealerships is the Transaction. Buying a car from Carvana was a truly new experience for me. I never realized how much angst was involved just in the paperwork. Carvana did not hide an extended maintenance agreement contract and fees but gave me a checkbox to select it or not. They did not lie by omission. Trusted in me about my trade-in information. AND delivered on all the promises. Awestruck. Dumb-founded. Thank you Carvana for your ethics, honesty and commitment to the buyer. Carvana doesn't sell cars, people buy cars from Carvana. That is their focus; not on their selling but our buying.

Second time buying a car from Carvana. This time I traded in my current vehicle as well. Process couldn’t be any smoother. Everything done online and my new vehicle showed up on schedule and was exactly as described. They picked up my trade at the same time and actually gave me more on trade than the two local dealerships I had visited earlier. Great process and great experience.

My car was to be delivered on Monday, but it could not be delivered on Monday because of something that happened with Carvana. I had to rent a car for four extra days. It cost me a lot of money on that Monday when the car was supposed to be delivered when it wasn’t, not sure what Carvana could’ve done for me. Could’ve done something just saying.

Process was fine -- car was crap --- there were zero imperfections listed on the ad for the car --- you typically list several imperfections --- however --- the car had no imperfections listed but is riddled with imperfections galore --- I made timely submittals as requested with pictures as requested --- all but one was denied -- there is one denied issue that I will continue to pursue --- hopefully Mr. ** enjoys Florida, specifically the 7th judicial circuit because that is where the case is being filed.

This is the first time that I tried ordering a car online. After years of repeated purchases through lengthy visits to various car dealership and enduring aggressive salesmanship on their lots, it's a relief to experience a hassle-free digital purchase and secure purchase flow on my own terms, and from the comfort of my living room. I am never going back to a car dealer after having experienced Carvana!!

I bought a Jeep Renegade from Carvana and 3 months later my Key Fob would no longer work so when I called to see about getting a replacement they pushed me off to SilverRock who subsequently told me I didn't have an extended warranty. I went to a Jeep dealership to see about getting a replacement and was told the Fob I was given didn't actually belong to that car make and it would cost me $220 for the correct replacement. Carvana washed their hands of any help and basically said I had 7 days to return the car which is ridiculous because who would think to check and see if the Key Fob I was given wasn't the right one since it worked initially. They have the worst customer service and no one to talk with, only text or chats.

Overall a very good experience. Received the car as promised with no issues. The whole transaction was very easy and fast. Was very hesitant to buy online but I can honestly say this was far better than going to a dealership. Also the financing set up was as easy to get set up with no last minute changes.

My new Jeep is awesome. The process was so easy and I recommend Carvana to anyone buying a car or truck. Carvana is my new way of buying a vehicle. Very friendly staff and I got good financing. I could not ask for more. My Jeep arrived early which I was happy with.

I’m happy with the car I purchased from Carvana. When I dropped off my trade and the person that assisted me was extremely knowledgeable and helpful. He made the experience of purchasing my new car a pleasant one.

The process was simple. The battery died on the second day, the car is a Hybrid? My first concern with the body damage with the trunk wasn’t addressed. Suggest car was in an accident. This wasn’t disclosed during the buying process. Only two small dings on driver door. Misleading, I should have returned the car.

Got email day before delivery, it was delayed for a week due to an employee calling out. I attempted to pick up vehicle and again day before pickup (3 hours away) was told it was delayed. Was told it was in Albany, was told they didn’t know where vehicle was, basically story after story. Mind you, this vehicle was already registered in my name and insured and no one knew where it was. Finally, after almost 2 weeks, I made the 3-hour (each way) trip to get the vehicle because I didn’t trust their delivery. Do better.

The on line and delivery advocates were knowledgeable, professional and courteous and were able to address any questions I had. The entire process from start to finish was about 7 days. This is my 2nd transaction with Carvana and both processes were seamless. Will recommend to friends and family. I love my new ride. Thank you Carvana.

I have had my Lincoln exactly a week today and it is now in the shop for a SECOND time. I drove it for less than two minutes the first time before the check engine light came on. It arrived with a huge paint chip that the dealership caused and also obvious damage on the driver’s side mirror that WASN’T there in the pictures but they refuse to make that right. This has been a horrible, stressful, expensive ordeal and continues to be. I will tell everyone to avoid Carvana from now on and will never do business here again!

The car was delivered Tuesday. By Wednesday my low tire pressure light was on. Filled it with air and it was flat by Friday. Took it in to Firestone. Was told that I will need 4 new tires. The treads were worn and had dry rot. I have put in a form for reimbursement so I’m still waiting. Car delivery was also pushed back a week which left me without transportation. I'm not very impressed so far.

Start to finish my experience was 5 stars. I did return and try again. Custom care was so kind and informative. I was very hesitant trying the 2nd time. Customer care reassured me that it too would be a trial not forever. I absolutely love the 2nd car. Both delivery drivers were kind and patient. They explained everything thoroughly. I can 100% say I will do this again! The experience was better than going to a local dealer!

I am not "app" savvy but I found the process quite simple. I am very satisfied with the vehicle. Upon delivery it was clean, the guy delivering it, Montel, in Fairfield, CT was professional and friendly. I would without hesitation recommend Carvana to my friends and family. Very happy with the experience.

Love the Vehicle. However, my Carvana experience was less than ideal. The car was dirty. The undercarriage was filthy as if someone had gone off roading with it and there was an additional 23 miles on the car’s odometer. Looks like the sidewall tires may have been damaged during shipping. This was the first time purchasing a vehicle from Carvana. It could’ve gone better. Your associate was pleasant. I did receive a Carvana token as a token for my experience.

I originally ordered a 2018 Toyota camry from Carvana. The car came and was clearly not Maryland inspected. There was an open recall on the vehicle, there was a seat belt sensor that was out, and the car was filthy. I returned the car and ordered another to replace it. The car was delivery delayed twice and when the car came there was fresh body paint on the back window. I assume that the delay in delivery was due to the car being damaged in transport since there are scratches and dings that were not present when I viewed the car online, but carvana never told me what the delay was about.

I purchased a 2018 Toyota Tacoma. It was graded a '95' on its condition according to the online Carvana information. It supposedly was inspected. However, for peace of mind, I took it to my mechanic for a PPI. They discovered all sorts of issues, including a broken and leaking water pump (half of the antifreeze had leaked out), bad brakes (front and rear) tires that need replacement, a worn out drive belt, old spark plugs, and so forth. I called Carvana and they told me I had to work with the insurance carrier, Silver Rock. I paid $2602.53 for repairs (not including tires) yesterday, of which Silver Rock is covering only $585. They said that a part had to 'FAIL' in order to cover the repair. What do they want - for the drive belt to snap while driving the vehicle? For the engine to overheat and fail while being driven?

From beginning to end, the process was simple and fast. The variety of vehicles were more than I imagined. There was a rep that contacted me with all of the necessary details and made the process so easy. My vehicle was delivered promptly. The vehicle was cleaned and up to my standards.

Drove to the Wyoming MI location to finish a transaction and trade in my car on 11/11. When I took my possession of my new EV, it only was charged to 21 miles of range. I had a 45 mile trip home. They were apologetic but offered no real resolution. The “Carvana Guarantee” is that cars would be charged to at least 50%. The car itself is great. The process is frustrating and this problem ruined my day, as I had to find a nearby charging station and charge for two hours (spending out of pocket money) just to get home. Would not recommend Carvana. Would be happy to revise my review but their “advocates” seem to care very little about my significant inconvenience.

So the service is easy and accommodating. Great on delivery of vehicle and documentation. I wish they would clean the car better. I had to replace a cabin filter that definitely hasn’t been changed since the vehicle was manufactured. There was an obvious pet dander issue also. So I had to thoroughly clean and shampoo the car.

The worst, most frustrating, drawn out messed up experience you can imagine. I've repeatedly had to reschedule delivery because of their screw ups or utter failure to communicate. You will never talk to the same person twice, assuming you even reach a person. They had the wrong address on the buyer's order that they gave my lender so the check didn't go to the right place. Because of this dragging out, the offer on my trade-in has expired twice. When I refresh it, the amount was always different (lower typically). They only give you 48 hours from the time you place your order to get them everything they need although they are never clear about what that is. I am beginning to believe that they are not actually in possession of the car I'm trying to buy and these are all stalling tactics. Will NEVER put myself through this again.

In the 1st 24 hours the check engine came on. The 2nd cyclinder was misfiring. I replaced the spark plugs. Then I drove out of town for a family emergency, which I topped off the coolant. On my drive back, the engine began to overheat. I made it to the nearest gas station to fill the coolant up. After burping the coolant reservoir, it looked like there was enough coolant. My concern is the coolant is leaking into engine. The warranty company doesn't have a person that eventually answers. The automated system just reroutes to the same information. If possible, I'd like to receive a follow-up from the review and to help resolve the issues.

I have never in my life had such a bad experience purchasing a car. Your staff are uneducated, rude, give inaccurate information and do not ask pertinent questions. First of all, I tried to finance through Carvana with a credit score of 796 and was offered a 22% interest rate! When I call your rude employee to ask why my interest rate was so high she just kept respecting a script and would not let us speak to someone above her. This created so much hassle….you had to cancel my order, I had to secure financing, which I did through my bank with a 5.99% interest rate!! I had to keep freezing and unfreezing my credit reports because I keep them frozen at all times now. And that is what the problem was with the 22% offer from Carvana.

Carvana is supposed to be an easy way of purchasing a car without hassling with salesmen. It was a very difficult process with poor communication throughout the process. I ended up cancelling my order and went a dealership and getting a better deal. I would rather hassle with salesman than Carvana.

Awesome, just awesome. easy financing and delivery. Hardest part of getting this car was picking the one I wanted. The car is so clean and actually has a few more bells & whistles than were mentioned on the website. Just a wonderful experience. And didn't have to sit in a cubical and listen to someone else try to talk me into something I didn't want or couldn't afford.

Spent the day yesterday detailing the interior of my truck. Very disappointed that the inside was so dirty. I have purchased several vehicles with Carvana and have nothing bad to say except for this time. Spend a little time cleaning your vehicles for sale. Goes a long way for customer satisfaction.

First time I’ve bought a car solely on my own and Carvana made it so easy! It was an amazing experience and they were amazingly communicative throughout the entire process. I also love that I was able to shop with my real payments shown to me. Made it much easier.

We are for the most part satisfied. The issue we had was as follows. We were scheduled to pick up the vehicle on the 28th of October. We went to the appointment to get the car and the gentleman told us the car was not there. He showed us the email between him and another person where he submitted a ticket to notify us, but no one did. We drove all the way there for no reason. No one could tell us what happened or where the vehicle was. I was on The phone with several people that night and the following day. Still no real answers just apologies. We rescheduled the appointment for the 2nd and was told for our troubles we would be given some gift cards or gas cards for the mistake.

I've never used Carvana before, but I am THRILLED as a 1st timer! I had unexpected transmission issues and was forced to make a (quick) decision to repair my old vehicle or purchase a new one. Carvana allowed me to shop vehicles from the comfort of my phone and the product I chose was true to the description. I was able to enter limited details for pre-approval and find a vehicle within my budget and various other search criteria. You can change the money down and monthly payment amount to what suits you individually. There was no haggling and the vehicle was delivered to my front door in less than a week! Paperwork was done simply and electronically and Carvana kept me informed every step of the way. I am now in my new Civic and LOVE IT! I have no complaints and highly recommend using Carvana!!! Amazing from beginning to end! I almost can't believe it!

Very unprofessional with the entire financing process. They put you in a 30 minutes questionary. Very confusing and if you don’t answer quickly they block you for 6 months. I know they lack on a lot of other things since I am investigating on the BBB, but this is too much. Spend 1 thousand more but get treated nicely for a real dealership..

I purchased my first car from Carvana a few days ago. Also I knew what I wanted and had no interest in the typical dealership experience. I signed a couple of pieces of paper in person, but completed everything online in 15 minutes. I was at the Carvana location approximately 30 minutes and got to test drive the car before leaving. I purchased a 2023 BMW with very low mileage and a factory warranty in place. I recommend declining Carvana warranty and purchasing an extended warranty from a BMW dealer - this is what I’ve always done and you’ll thank me later. The car looks new aside from a couple of minor scratches in the clear coat. Overall the car is in excellent condition and I’m happy with the purchase.

Actual delivery was easy peasy....getting it scheduled and keeping the appointment was the difficult part. Y'all gotta figure a way to make this easier especially the checking to see if one manner of delivery was better than another in terms of scheduling. Having to give up one to check to see if the other method had any openings was bad. Horrible experience.

I've purchased vehicles through Carvana before, but don't know if I will again. I ordered 1st vehicle which was delivered with A LOT of damage which was never disclosed. I sent it back and ended up paying more $$ for another vehicle. Carvana showed the vehicle as black. When delivered, it was clearly NOT BLACK, but dark metallic blue. And this vehicle also had damage that was never disclosed. I'm now having to go through Silver Rock to get these wheels ordered and replaced. Vehicle also has several scratches and small dents, but your web site will not let me put ALL the damage in the system. Terrible experience this time. To make it worse, you charged me again to have the vehicle delivered which makes no sense. Why did I have to pay for a car being delivered again when it's Carvana's fault for sending me a vehicle with damage that was not disclosed.

My car purchase has gone pretty well. The vehicle had warped rotors and Carvana saw to it that they were replaced with no charge to myself. I'm happy to say that this was honored during my 7 day test drive. I would definitely recommend carvana to anyone looking to purchase a car for themselves.

Experience has been okay but there were some unidentified blemishes on the paint of the car. I have submitted an estimate to have this corrected. I am waiting to hear back on how to move forward. It's been frustrating. Other than that, I love the car. The car drives great.

I love the car and it was so much better than going to a dealership. I felt so much comfortable getting it this way for a dealer can be very overbearing. I like the color and the way it handles on the road. Still trying to get use to all the whistles and bells on it.

I found my perfect truck online, decided to schedule a drop off and I could not be happier. Zero dealer hassle. All paperwork is done online and they give you plenty of time to get it completed. They dropped off and left my house in under 20 minutes. I will buy through Carvana from now on. This is how it should be.

I enjoyed the process. It was very seamless, or even effortless. The car drives well and as expected. It’s in great condition, and all the imperfections were documented so I weren’t surprised. When it comes to buying cars Carvana gave me the all around best experience. I may be shopping here again in the future.

The most hassle free car purchase I’ve made in my life. It was simple and easy, my delivery was excellent and quick. It was almost too good to be true even when my email said, "You’re approved and your car is on" its was I didn’t believe it until it was delivered. I’m grateful for my choice in Carvana.

My wife and I have purchased 2-vehicles from Carvana, a truck in 2016, and an SUV in September 2024. The experiences couldn't be more different. The first was a great experience, which is why we went with them again a few months ago. About an hour after the SUV was delivered, we saw several imperfections not listed on the profile detail page for this SUV. Moreover, several features they list on that page were either nonexistent, or unavailable because the vehicle came with only 1 key (which we knew about). The remote start was listed as a feature for this vehicle, but when programming the infotainment states both keys must be present to program. We started the first of many calls within a few hours.

Car arrived dirty and sticky on the inside hadn’t been cleaned or detailed at all. The top of the car had been scraped and there was a large ding on the hood that the car care refused to cover. Inside had white tacky substance that they also wouldn’t clean. Not what you would expect from a dealer. Price was good for the car we wanted, person who dropped the car was nice and apologized but Carvana did nothing about the issues whatsoever. We could reject or return the car. None of the issues listed were in the description of the car imperfections. Even though it’s less of a hassle you’re probably better off going to a dealer to where they’ll at least clean the car before you pick it up. Bought this car for our daughter and my husband had to clean the whole thing. We still can’t get whatever white substance is in the door off. Pretty disappointed in our first purchase through them.

Most of everything was seamless - the part that almost made me cancel the whole thing, was the part where I had to jump through hoops to try and get my cashier's check verified. I was unaware of this policy - had I known that it was going to be such a hassle, I would never have done it that way. If I had known, I would have taken care of it while I was in the bank, but instead, I got a text on a Friday night when I was supposed to pick the car up on Monday, so I had to do all this extra work over the weekend.

They had covered up evidence of dry rotting tires with a nice application of tire black. Wouldn’t have known about it if the car warning system hadn’t issued a warning of 3 tires at one time. My tire company said I shouldn’t drive the car at highway speed. After a full day of texts between me and their AI “consumer advocates”, I moved on to their warranty people ‘Sliver Rock” to no avail. Finally had to shell out another $920 for tires. Won’t darken their doors ever again. Had a much better experience at Carmax a few years earlier!

I was originally scheduled to pick up the vehicle on October 19th but upon arrival after filling out all paperwork I was informed that the vehicle was delivered to the wrong location. The young ladies made the experience bearable, however I had to Uber back home. When returning the next Saturday, the representative that worked with me treated me as if the young ladies the weekend before got the commission on the sale or something. He looked at me and ask for my last name, asked if I brought my license and insurance back, handed me the tablet to sign and told me, "The machine is broken. They will bring your car around in a little while."

I was buying a car with Carvana. Everything seemed smooth at first. Although, the description states that only 3 bank statements required, it takes up to 6 bank statements (from the same bank account) before I can proceed. After a tedious procedure, every paperwork submitted, Carvana through its payment system/partner withdrew the down payment/first payment from my bank account. After that, Carvana sent another notification that some 'task' is needed before finalizing the purchase, I did that. Anyway, Carvana, the next day, claimed that I expired the 'task' and my purchase was cancelled. I was kind of annoyed with all of the steps and now cancelled, but still can live with it, until knowing that my down payment/first payment will be held for another 10-15 days.

Car was damaged upon pickup, asked to come early, but then told short staffed so not everything was ready. Had to get repairs done which were outside companies and not very good experiences either. Costly of my time trying to accommodate day scheduling only available, so had to take off work on PTO. I would never recommend someone to purchase from Carvana based on my experiences dealing with them.

Go somewhere else if you intend on paying cash. They process your ACH transfer, then you get a call saying they can’t accept it (yet they still take your money), says they will refund it and you need to send a wire. Then it takes two weeks and multiple calls to get it sorted out and have your money refunded. Their process is a complete disaster.

Absolute great experience.. Took the grandkids, they definitely enjoyed putting the coin in and watching the car come down. Employees went above and beyond and looking after them gave them both the souvenir coin. Sold the car. Best transaction ever. Also bought a car, had 7 days to return it but there was absolutely zero reason to return. Exactly as described.

It was an Awesome experience. I Will never buy any other way. I Loved not having a pushy salesman following me around. I feel I got a great price on a good car. I did not have any problems. The only thing I would improve on is the qualifying process. I feel the requirements could be asked for at one time.

I had an amazing experience with Carvana! I was able to get approved in seconds and it gave me exact Feedback on what I would pay and would need to put down to get the car I wanted! In office it took 15 minutes and the paperwork was simple and straightforward! I would absolutely recommend Carvana to everyone!

Carvana is the best place to buy a car from. The entire process is beyond easy and I got a great car. Don't even second guess trusting Carvana. It's my second time buying with them them and I couldn't ask for an easier experience. It saves time and they give a great description of the car.

Carvana is terrible. I will not refer anybody. My delivery went from a day to the next day to a week. It sucks never again. I’d rather sit in a dealership all day. I wasted a whole 2 days of free time to purchase a car. It was originally delayed for detailing purposes. After that no explanation whatsoever. If you’re looking for a car don’t go here. They like every other big corporation start out good and lovely as they get older because slow and garbage.

Did simple google search to see if I should be contacting a attorney at this point In time, and it seems I should. I bought a 2014 Mercedes Benz G550 G63 from Carvana on 9/21/2024 for $73,000. 2 days after it was dropped off in my driveway the check engine light came on, and it has been to a mechanic 4 times in the last month, and this most recent trip to the mechanic since I dropped the truck a week ago, they are stating it needs $16,000 worth of work. Serious engine work, steering components, tie rods, leaking oil and radiator, etc. I thought Carvana did a “150 point inspection”.

The transaction was smooth until my car was supposed to be delivered. I scheduled for a drop-off within a 3-hour time a week ahead. Halfway through the delivery time, I got a call saying the automobile needed a new battery and had not been detailed so they could not come on the day agreed to. I tried to contact Carvana. I was given the option to wait for a phone call in 2 minutes. 15 minutes later I received a call because I cancelled the delivery. Now I don't have the car that I bought and I don't know when or if I'm going to get it.

My vehicle purchase from Carvana was an absolute nightmare. Initially there were several shipping delays and inconveniences followed by an inaccurate delivery report saying that the vehicle had been detail cleaned and test driven with no issues. However, following the speedy departure of the delivery person, a quick test drive revealed Many issues that were later described by an independent mechanic as "Deadly" and "An absolute safety concern". The vehicle was delivered with Zero rear braking capabilities. Working with their warranty company, SilverRock was effortless and easy, however U, the consumer, have to do all the work to get your vehicle up to the minimum standards of safety and as the vehicle was advertised by Carvana.

The process of purchasing my vehicle was simple and straightforward. The financing terms were easy to understand. The gentleman that delivered my vehicle was very nice and helpful. The car is in impeccable condition and perfectly serves our needs. Thank you for making a normally stressful and time consuming process easier.

Everything was ok until today. Nowhere does it say the Carfax expires when the 7 day return period is up. That should be in big font somewhere!! I want to see when the last oil change was and now I have to pay $45 to carfax just to see that. I would’ve looked yesterday had I known.

Was very happy with the car buying experience. They made quick & easy. We had bought a car before from you so that was the expectation. So the Mustang we bought was not very clean on the outside was a little disappointing. I have had fun driving it so I’m happy with my new car.

My wife and I were searching for a new vehicle that can fit our growing family so we decided to try Carvana and are completely satisfied with the results. From the start of the search, all the way through driving the car home it was a smooth and enjoyable process. We went to pick up the vehicle from the Peoria, AZ location so we could experience the car vending machine (which was awesome) and we were assisted by David who did a great job at explaining all the final fine details of purchasing the car. All things considered purchasing our car through Carvana has been a complete success and we are very happy with our purchase. We have already recommended Carvana to a few friends and family! Would definitely consider purchasing a vehicle again in the future.

Made everything smooth and easy. It wasn’t stressful at all. Selling my old car was as simple as asking a few questions. Then picking a new car that the payment for my car covers the deposit. It was great. Made it easy to choose from it being 0 down or as little as 200 down. It was a great experience.

Wow! What a pleasure to buy a car with Carvana. It was almost too hard to choose because of the depth of information available on each car! Benefits: ample stock to choose from in any price range, no cruising a car lot and trying to avoid pushy salespeople, no rush to purchase and make a bad decision. I’m in love with my purchase and can’t wait to do this again in the near future. Would recommend to everyone!!

The purchase was easy and fast. Only downside It was the truck was not completely clean and the tires was 2 different brands on it. Excellent customer service the day I went to pick up the truck and the person I talked in the phone was good also. Thanks Carvana to make my dream truck come true.

The buying experience was not what I expected. The vehicle had paint chips and a door ding. The passenger rear window didn't close all the way up. See some pictures I uploaded. Carvana states they will take the vehicle back. However, your delivery and/or shipping cost are not refundable. You could be out $700 to $2000. They provide a 100 day warranty. Good luck trying to use the warranty. It's a third party provider and they want to keep their profit. Their goal is don't pay out. Carvana states that they cover what you can see in a picture from 4 to 6 feet from the vehicle. What a joke! Lesson learned. Buy pre-owned vehicles in person. See them, drive them before buying. I hope that my buying experience is helpful. Best of luck!

Website was easy to navigate. Everything was accurate. The nicest guy ever delivered the car to me and went over all the paperwork and answered questions. Cuz, for real? Why I gotta count words? I ain’t good at this, y’all got the best I can do. Thanks love you, bye.

Loved how easy and transparent the process was! The prequalification numbers held true and did not change, so I knew exactly how much I was expected to pay at the time of order. The delivery was flawless (Ashley was the best and so thorough!!)! I could not recommend Carvana any more highly after this experience! My only negative point was the clerical error that listed my vehicle as having remote start, which is does not have. But I still love my new Kia!

The website was amazing, the buying process was smooth, your inventory was thorough. Up to this point I was extremely impressed with Carvana still this was my first purchase. When the car arrived it was filthy! I purchased a 2 year old Corvette with 2477 miles, by the brake dust on the wheels this car had never been cleaned. The light gray interior was full of dirt, the next day I spent 3 hours making it look as good as my 2013 trade in. I just spent all this money and $490 to have it delivered less than 20 miles, you could have cleaned the car before delivery. This really soured my opinion of Carvana, this experience should have been much more exciting. Thank you for this opportunity to express my thoughts, George **

Carvana is amazing. I had the most wonderful experience purchasing my car. Ordering the car was so easy and I love the experience I had picking up the car out the vending machine. That was the most coolest thing out there whole experience. I love it !!! And I definitely referred more ppl to use Carvana. My sister just purchased an Audi that she will pick up tomorrow.!!! Thank you so much for this experience

I loved the process. But I would prefer to have a person answer my questions. I did not think that "Sebastian" did an adequate job. Also, I am transferring my tags, and I would like to talk with someone about that. I was told that I would get an email telling me when I could put the tags on my car, but the information I got was that the tags were being mailed. I am not sure what to do now?

I called about the strong cigarette smoke smell in the vehicle. Carvana Rep told us they are sending a $100 check so we can go get it cleaned by professional. I stated I did not want to wait after the 7 day period. He said no problem. We can still return if we could not get the smell out. Never got the $100 and have not been able to get anyone on the phone. Past my 7 days. I will not be recommending Carvana to anyone.

I read reviews all good. I took a chance and it was a huge mistake. When my car was delivered it had so much damage that wasn’t in the order. The first 3 pictures are what they showed as the ONLY imperfections on the car. 2 of them was on the tire rims and the other was a little webbing on a door. The driver took pictures of all the other damage not listed. When I spoke to them on the phone they even extended my return days waiting to see if they would fix it. I told them I did NOT want the car if they weren’t fixing the damage because it was so bad! Once the claim was approved it was only for the back quarter panel. They said all the other damage was normal wear and tear.

I placed an order for a vehicle to return to work on 9/12/24 with the delivery date indicating 2 days. After my order was placed my receive date turned into 9/23/24. I was approved rather quickly, however my delivery date changed 3 times. There is no real person to talk to thru their website, only an automated bot or so it seems. The responses are always the same, "Sorry to hear that, we apologize, or unfortunately no we are unable to help you". The delivery date went from 9/23 to 9/25 to 10/1 from a order placed on 09/12/24. If it is there issue why the vehicle is not delivered on the date they provide you.. You are out of luck with no consideration but an automated apology. "Oh it's at a dealership, we have to go pick it up from out of state, the vehicle has to go thru a process, the vehicle missed the truck."

Purchased a vehicle for $21000 dollars and it was delivered. After 2 days we went to fill it up with gas and there is a major problem. The gas pump simply clicks off. This must have been a known problem prior to selling this vehicle which was never addressed. It literally takes 20 minutes to try and get any gas in the tank and you never know when it’s actually full. Once Carvana delivers they don’t want to hear from you or how you were wronged…. They wash their hands of you and only refer you to the warranty company, Silver Rock. There are no mechanics that can help us so we have to wait until mid November just to get into a dealer. While I don’t expect perfection for a used vehicle, it is clear Carvana just cares about making the sale and not doing what is right for you, the consumer. I will never recommend using Carvana to anyone in the future.

The vehicle arrived not clean. There were dirty seats, crumbs and animal hair in it. Then I realized there was not keyless entry as advertised. I have returned the car but that process was a mess. Poor communication. I called three times to get someone to actually pick up the car. The day they arrived to get the car, They called once on my street so I had no idea when to expect them. They had to reschedule the pickup. I like the concept but I don’t think the service I received was quality.

I bought a car from these guys recently and when I did on a Wednesday, I was told that there was a Saturday pick up time slot scheduled. Instead, it got canceled automatically on Thursday and I get an email saying that I missed a deadline for some paperwork submission. This was a surprise to me as I had checked my email and the website and it said that I had no actions due. This was truly frustrating as that meant that I had to take Monday off of work when I was not planning on doing so. The staff did not work with me at all, when they could have shipped the car to me as this delay was not on me. Overall made for a less than a satisfactory experience.

I had a lot of criteria for what car I wanted to purchase. I was able to search and find vehicles to choose from using Carvana site. The approval and purchase process were also very convenient - no sitting in a foreign place waiting and waiting. The delivery and acceptance of my chosen car was smooth and took less than an hour. I appreciate each step was convenient and catered to what I wanted. Thank you!

The Carvana experience, overall, was very good! I was incredibly happy with the online purchase experience, I was able to "check out" in about 25 minutes once I was ready to commit. However, the pick-up was not as smooth as I'd like. I chose a delivery date 10 days away. I arrived at my appointment on-time, and was informed the vehicle was not ready yet, they said they needed time to "detail" the vehicle. Watching the car descend the elevator was an awesome show. Paperwork fill-out was fine too. Exiting the building to see the car at a 10-foot distance, I noticed scratches & blemishes on it that were not disclosed in Carvana's picture statement.

Run fast, bought a car. Delayed delivery 7 times, got car. Did not even drive it 200 miles and fluid all over ground. Got it to repair facility. Again out a car. Have to pay for a ride to work now. So I can pay for the car that's broke. NO WAY. THEY DID A 150 POINT INSPECTION. Front needs 4-6K dollars worth of work. Service Due light is on. Right rear tire low past passing point. Both sides of the a-frame front are wore out completely. Battery is only 32% good. Have not even had the car 70 days and my wife Now does not trust us to go on vacation in CAR.. BAD BUSSINESS. I feel sorry for SilveRock that has to deal with the customers that Carvana makes all these promise and at the end a horrific transaction that I will let everyone know that asks me.

I must say this had to be the best experience buying a car ever. No pressure. No fast talking salesman. Nothing. Just remarkable informed people on your end explaining everything that had to be done. What a dream. Easy. No hassle. I told guys here at work my experience. They said next time they are ready to buy a car they would go thru Carvana. No lie. From the paperwork to the on time delivery of the car what a breeze. I can't thank you enough. It has and will be from now one way I will always buy my cars. The car is beautiful just as you describe from the looks to any if ever so small imperfections. All was explained up front and truthful. Thank you so very much!!!!

My experience with Carvana was awesome. The truck was everything it was said to be, just like the pictures, very easy company to talk to, customer service was fantastic. I would definitely recommend Carvana to all my friends and family. Most definitely a 20/10 with quality, service, warranty, price and easy to work with.

From the moment the car came down from the tow truck. It was filthy. The minute I open the door the car was covered in dog hair, the windows, the combination meter everything was dirty and full of grime. Then after spending over $300 on a detail, I come to find out that the car is completely covered in overspray. I contacted Carvana and submitted a claim and they said that was normal wear and tear and not covered. This is really sad because this is the car that I’ve been looking for for a while with the correct packaging. But now I have to spend thousands of dollars to get the car repainted. Is all while the listing only said that the car had minor scuffs and scratches and a little wear and fade in the interior. Overall, this is a horrible experience and I will never buy a car from them again.

Totally irritated. Was told I was good to go only to have a rep contact me back and tell me that because my ex (who I have not talked to in 5 years) was on my title I could not use my old car as a trade in even though it is in my divorce decree that I get the car upon the finalization of the divorce. They would not take the divorce decree as proof and that he needed to be present on the delivery of the new car and trade in of the old. My downpayment then went from 690 (990 with trade in) to almost 4000.00. The rep told me she would send in the refund request for the 690 and didn't do so. Now in chat I'm told that they have initiated the refund today. Total refund, scam and deception. I will NEVER use them again.

Carvana pockets $1275 for every refund and exchange. It would be a free test drive at a dealership. You pay them to ship a car near you (plus roughly $600 for delivery to your house). They claim this is made clear on their website and, in their defense, it is raised in the purchase process. You as a consumer must be aware of the implication: You're paying this as a blind faith gesture they will deliver what they promise with transparency and business ethics.

First of all, let me say that when buying a car I wasn’t considering an online process however I had a specific car I was looking for and couldn’t find it anywhere. Carvana had the car so I decided to initiate a purchase. All I can tell you is this process was so much better than I anticipated. My new Volkswagen Golf R was as advertised. Carvana‘s warranty company SilverRock also gets a five star review. Two days after my car arrived, a replace brake pad light came on. I engaged Silverrock, received a no deductible Authorized claim to repair the car. Fantastic customer service! Also kudos to the Carvana website. It’s easy to navigate and seamless in its process. Would absolutely consider using Carvana again.

Zero stars. The worst customer service I have ever encountered. Wasted hours and hours of my time with redirected phone calls, hang-ups, false promises and faulty cars. Cars were delivered damaged, extremely difficult to get anywhere with phone attendants and AI assistants. Stay far away.

My experience with Carvana has been absolutely horrible. My husband and I were trying to purchase an SUV and trade in our current car. Every time we submitted a document we were called and told we needed something else. Whenever we would call and talk to someone, they would tell us something different from the last person. One representative refused to let us talk to her manager after we asked. We finally hung up and called back to get someone else and were yet again told different information. After finally getting all the documentation they needed, we had the car delivered just to be told our trade in wasn’t eligible because the employee couldn’t get the Bluetooth code reader to work on our car. We have had other code readers run just fine on our car before. All that hassle for nothing. I would not recommend Carvana to anyone unless paying cash and not trading in a vehicle. They make it too difficult.

Carvana is a joke. We have purchased 7 vehicles from Carvana. We found a different vehicle before any transportation or anything was done to the corvette ordered. We changed to a Land Rover. Delivery on both of these vehicles was weeks away. They refused to refund the shipping fee because it was not within 24 hours. It was 48. The customer service team was rude and provided little assistance. The manager sent me a response and immediately disconnected himself when I asked for reconsideration. I have a law degree and will be seeking remedies so others are not taken advantage of by this company. They will be headed down the same path as Vroom with these Business practice. I implore you do not give this company your money. They don’t care about their customers, only stealing your money.

I was very pleased with my experience. You did everything you said you would do, accurately and on time. The ability to text for assistance was HUGE! I wish I’d had a list of all the requirements (proof of insurance) prior to starting the purchase/trade-in process. I would also like to have known about the delivery charge for bringing it to my door BEFORE I had to choose pickup or delivery.

This was Best car buying experience ever! The process was streamlined from start to finish. And best part, didn’t have to sit at a dealership for hours or deal with the upselling you find at most dealerships! Found the car I wanted and Carvana handled all the rest! I love my new car! Thank you to everyone at Carvana for making the process so easy!

Although it wasn’t the worst experience, it wasn’t the greatest either. The cars splash shield was missing and the other half of it wasn’t screwed on all the way making the loudest sound I’ve ever heard from a car, after 5 seconds of driving the car