Carvana Reviews

Caravan offered me a fair deal that I accepted except the payoff amount on my loan was a bit high as I checked with my credit union. I went in to correct the error and resubmitted my trade. The new offer dropped by $2400. The payoff difference was only $176. They said they could not recover the original offer. I complained and they escalated to an advocate that said they would honor the original offer. Waited... Waited... and no update. They then changed their collective minds and said "no' can't change the lowball offer. Then charged and kept the $690 shipping charge. You can't believe what they tell you!!! Do not trust these unscrupulous "advocates."

Car was delivered with marginal brakes and tires. As these are "wear" items, SilverRock would do nothing. I don't expect new brakes and tires on a used car, but I won't tolerate a used car needing replacements immediately. I like the car and would keep it if Carvana issued a partial refund, but I am returning it.

This is my second Carvana purchase. I absolutely LOVE the convenience. Finding the car I'm looking for online is easy. I had very specific criteria and found the perfect car. Getting the car is even easier! I'll never go back to a used car dealer, and I'm thrilled about that.

From the beginning to the end, Carvana made the buying experience simple. From the financing to delivery. I was kept informed and walked thru the process. The day of delivery the driver was very informative and helped guide me through the process. I did have a crack in the windshield but that was taken care of within a week at no cost to me. I would highly recommend to anyone who is looking to purchase a vehicle to give Carvana a try. I will definitely be making another purchase from Carvana in the future.

I bought a car and checked for the disclosed damage. No mention of windshield damage. During delivery I got a call to tell me the windshield was chipped and they would replace as it was not mentioned in vehicle listing. They waited until after the 7 day period and refused to replace it. They also delivered the car without any coolant. I had a great 5 year experience with Carmax and highly recommend them instead of Carvana, who seemingly could care less.

Car was delivered a week late. Previous owner rattle caned/spray painted entire front bumper/air dam. DIY repair. Bumper needs to be sanded, repainted, and clear coated. Will have to pay for repairs out of pocket. Front of car looks bad and is very noticeable. Silver Rock said, "Sorry for you." Damage is hard to see in pictures but stands out in person.

I was a little nervous about the whole process, but it was very easy, very fast, and the best truck buying experience I have ever had. I completed my trade in and purchase at the vending machine rather than at my home, and I regret doing that due to how simple the process was. I could have saved myself a trip. Fair price for my trade in and a fair price for the truck I purchased. The communication from Carvana was so good that it was almost annoying how clear and often they communicated.

Do not buy a car from Carvana. My husband and I made a mistake buying a car from this place, trusting them that they will give us a decent car but that wasn’t the case!!! I bought a 2016 BMW i3 with them and when I drove it off the lot, the AC was blowing hot air. Carvana fixed it for us but then when I brought it home after three days later of it being at the mechanic, I fully charge it and it only gave me 52 miles on it. Mind you, it’s supposed to be 153 miles on fully charged. I call Carvana and they send me back to the same mechanic. The mechanic keeps the car overnight and next day calls me to let me know that they don’t even work with electric cars so he doesn’t know much about it but definitely know that something is wrong with the battery and that we have to take it to the BMW dealership.

BUYER BEWARE!!! That big car tower you see off the 405 is actually a giant lemon tree! Carvana's crooked business model is selling broken cars to people and hope they can't figure it out before the 7 day return period. Fortunately for us, the problems with our car were immediately apparent. Driving it off the lot to home we realized the AC didn't work. When we got it home we called Carvana to tell them, and the representative was very friendly and apologized and let us know we could take it to an authorized auto shop to have it inspected and repaired. So now we have to go driving around getting their car fixed for them, but hey, my wife Loves the car, and we figure if we get the AC fixed it's good to go. No biggie. Unfortunately this was not the case as further obvious problems with the car began to show up.

I first purchased a 2014 Jeep Cherokee Limited before me and my brother can pull out the lot. We felt a jerk a hard jerk come to find out the whole suspension. The bottom is messed up so they told us that we can return it and purchase some different which and we purchased some different purchase 2016 jeep Cherokee Limited. When I finally came we drove it OK. It was pretty pretty cool at first day as I go to press on the brace, I hear rumbling on the brakes OK so at that point now I knew something is bad so I looked at. I seen that the rotors was messed up. Brakes messed up so I called.

Comparing vehicles and setting up financing was super easy. I felt very good about my choice and the process of buying was easy.... Kind of. After I hit the buy button, I signed the SSA document I was supposed to. The email I got and the website clearly says that I gotta carry insurance before delivery. Well that's just it though. Before delivery but no immediate deadline, so I set my car delivery for Wednesday making a mental note to sign up for insurance on Monday. I didn't know it apparently had to be within 24 hours because it never said so, so I missed the first deadline. OK fair enough I guess? I set up the new delivery date and I'm not sure what happened but the insurance didn't take and while I did notice before the 24 hour deadline, I did manage to redo it before 24 hours but I was told I missed the deadline, again.

I had doubts when ordering from Carvana, but my local dealerships didn't have a great used car inventory so I decided to take the chance. Everything from the browsing, ordering, and communicating with Carvana customer service was surprisingly easy. I feel confident with the Carvana protection and Plus protection I purchased. My vehicle, a 2021 VW Tiguan, was delivered and seemed to be in great shape. However, less than 4 hours after being delivered it rained and water entered the car through the front windshield. Upon inspection, we noticed whoever installed the windshield did a TERRIBLE job. It was missing sealant in places, and plastic and metal components that held the trim in place are bent. Of course Carvana customer service said that this would not be covered because "it had to be reported to the advocate at the time of drop off." Thankfully, the car received a full bill of health from a dealer inspection.

My delivery was delayed 3 times. I had the hardest time getting any assistance on the holdup in delivery. I was worried I was getting a lemon since I was told it wouldn’t pass state inspection and that’s exactly what I got. It has been a full two weeks and the transmission is slipping and the front axles need repair which is even longer I will be without a vehicle while bring repairs. I’m not happy with my experience at all.

This is our 3rd vehicle purchased with Carvana and although the process of purchasing this latest vehicle went very smoothly I was not impressed with the level of assistance available about vehicle specifics prior to the sale. Basically we had to wait and see what tires were on the vehicle and condition as well. They state 4/32's is acceptable to which I accept but 2 of the tires were right at the limit and 2 were not even a match. I tried to get this information prior to delivery but got a run around from chatbots and a customer assistant who was unhelpful at best.

My daughter, husband, and I picked up my car from a Carvana vending machine. The process was so simple, my daughter loved placing the coin in the get the car, and the associate who helped us was so lovely! She even had confetti and took pictures of me and my daughter with my new jeep. The whole experience was easy and great.

The Carvana purchase experience was seamless, BUT the car itself was not in as great of condition as I expected when I picked it up. The car was dirty, the tires were all over the place in terms of air pressure causing the warning lights to be on, water spots on the windows, gas tank was half full, etc. I feel like the cleaning was minimal and could have easily been remedied. After getting into the vehicle, I had to immediately go to a place for air to adjust the tires (one way too high and others very low). This did NOT make me feel good about the vehicle I had just purchased and also made me wonder what else was wrong. Not a great experience for very basic things.

I myself am surprised with the bad experience, as 4 of family members have sold their car through Carvana in the past and had a more than satisfactory experience. However for me that wasn't the case. To start, I was surprised to be charged $90 for them to pick up my car when all 4 family members didn't have to pay when it was being picked up at the same address. However I did consider the fact it may be a new thing so I accepted it. But after submitting all the information and documents I was emailed saying I needed a new title with a valid address, I contacted customer service and they said the address was indeed valid and to just upload the title again.

I have purchased 2 vehicles from Carvana and both transactions have been a horrible experience, quick approval and weeks of calling and asking and waiting. This particular car, they sold by staying features that are not there, they listed it as with no “imperfections” and there are plenty of very visible imperfections. This makes me so mad because I know they will do absolutely nothing about it. Features missing “ventilated seats” and see pics of very visible damage.

I live in a really rural area and it’s hard to get to the city to car shop. I also work full time as a nurse and am going back to school full time for my Master's degree, along with being a full time mom and wife. Carvana allowed me to find my dream car from the comfort of my home without having to haggle with annoying salesman or asking my husband to step in and help play defense for me. I was able to feel safe and secure with the process without worrying if I was being taken advantage of. Every car I looked at from Carvana was top notch and in excellent condition. The process was beyond easy and convenient! The delivery driver was awesome and showed up exactly as promised and was very professional and knowledgeable in the process. They even register your vehicle for you so no long lines at the DMV!

On or about August 15, 2024, I attempted to purchase a 2019 Dodge Challenger from Carvana. They almost immediately charged me a $690 delivery fee, which I had no problem with as I was attempting to purchase the car in good faith. After sending them reams of documents to establish my identity, address, and home ownership, they had a problem with our phone bill. Because my wife set up a family account, only my number appears on the bill, not my name. The wife's name and our address is on it (she was a co-signer), but this wasn't acceptable and they would no longer finance me. This is simply the way T-Mobile does their bills, there's hardly anything I can do about it. The "advocate" I was dealing with assured me on two separate occasions on the phone that this shipping fee would be refunded "as there would be no account to tie it to."

Here's a revised version of your review: I had an outstanding experience with Carvana, thanks to Tre's exceptional customer service. His communication was flawless, ensuring the entire process ran smoothly from start to finish. Tre was incredibly friendly and made the car-buying experience quick and easy. Carvana truly delivers every time, and I’m confident I’ll be staying with them for all my future car purchases.

Buying was so easy we didn't realize we had been approved and we were getting the car at first, the jeep has been great for us, running great, looks great, definitely recommend Carvana and we'll probably use it again for our next car within the next year, very happy with purchase

Purchase and delivery of the car was quick and easy. The descriptions/pictures of the vehicle were helpful and accurate. The delivery person was helpful and pleasant and the Jeep was completely cleaned prior to delivery. The process went about as smoothly as possible. I would absolutely use this service to purchase a vehicle again and highly recommend to anyone looking to purchase a vehicle.

Great Experience and Customer Service. Easy process on my new purchase online. No Hidden fees. All clear black and white and what you're getting. I had my car for 10 days now and drives brand new. 150 inspection on every vehicle. It's what is expected on every car purchase. Will purchase from Carvana again and let people know on my experience.

The search and purchase portion of my order was effortless. The pickup went smoothly. But, the instant I took possession of the vehicle and noticed some non-disclosed issues requiring repair, Carvana wiped their hands off me and passed me over to their insurer, SilverRock, who proceeded to dismiss almost every concern except for faulty brakes. Despite spending over $23k on my vehicle, I’m out an additional +$1k (so far) for necessary repairs, including keeping rear windows attached to the vehicle, replacing windshield wipers and a cabin air filter. I will never purchase another vehicle from Carvana and would not recommend that anyone else does either.

I was promised that I was gonna be reimbursed the 290 shipping’s cost of a vehicle that It was sold under lock with 8 hrs left on the lock, plus the change my delivery on the other vehicle I purchased. The way I had to change the AC can filter cause the vehicle smelled horrible …

There have been some issues with our vehicle that we did not expect. A large truck tire was caught in the grill and had caused a lot of the safety features to not be working. It was disappointing to not be able to be driving our new vehicle right away and to have to put it in the shop.

Our first vehicle had a whine so we took it to the local dealer as it was still under full warranty. The rear differential was damaged due to improper towing so fortunately we were able to take advantage of the 7 day return and reselect. Due to this, we had to take a second loan from our bank as it was a new vehicle/VIN. The swap was made 8 days ago and my bank statement still shows I have two loans as the bank is awaiting return of the money on the first car. Not acceptable in this day and age.

It was really nice to shop for a vehicle sitting on the couch! Found exactly the make and model I wanted...and color!!! And then they brought it to me!!!! From the beginning to the delivery it was wonderful!!!! It's the only way to shop for a vehicle!!!! Will be purchasing another vehicle in the near future. My daughter needed a vehicle for her growing family and found the perfect van. Her experience was really nice as well.

Carvana service from the start of getting estimate on a 2015 Dodge Grand caravan which made to sale! to seeing car of dreams come true! My new vehicle is a second car to be used on nice days for relaxing purposes! Rides beautifully & looks brand new, sporty & a convertible.

This was my second Carvana purchase and it was a total disappointment compared to the first. There were numerous unreported cosmetic issues with the car ranging from a torn driver's seat to paint damage. None of which would SilverRock agree to repair. In addition, the air conditioner needed a charge, the battery died in the first week along with other electrical issues requiring attention. This pretty much proves that the 150-point inspection is completely bogus.

I have never had an experience like I had at Carvana. I am so impressed with the professionalism. So impressed with the delivery. So impressed with the staff that I’ve come in contact with. I will never buy a car from anyone else. Thank you, Carvana. The car was so clean and ready to roll. Better than it looked on the website!!

I bought a 2022 F150 Raptor. Everything is great and transparent. Only issue is in the pictures it had floor mats. Truck showed up with none and I had to buy some so I don’t ruin the carpet. Other than that it’s perfect. Great process. Pics of floor mats attached from the ad

Easy process but the lying about car conditions are bad. First car had many more cosmetic issues than advertised. Previous owner definitely hit something that was not disclosed. Second one, again had something hit the front driver headlight area that was not disclosed, and terrible discoloration in back passenger seat that was bad, but not seen unless the door is opened. Be very wary and don’t pay a shipping fee, because, unless you’re lucky, you’ll want to return the vehicle.

From start to finish the process was seamless! I worked out my own terms, had the car delivered to my house, the rep who delivered the car was awesome, and they handled the registration. There’s a 7-day guarantee on the car so you can make sure you like it! Don’t know that I’ll buy a car any other way. I highly recommend Carvana for your next car!

We enjoyed the Carvana experience. It was easy to shop for a car that met our specific needs and fit our budget. Low mileage, 5 years old or less, leather interior and blue tooth capability. The online process was hassle free and picking up the car was easy, quick, and fun. I would recommend Carvana to anyone.

The process was seamless, until it came time for delivery. I was called by Carvana in Latham NY to state that they had no one to deliver my car. They asked if I could pick it up. I went to the dealership, where the ONE person working had no idea I'd be coming. The car wasn't ready, the salesman was annoyed I was there, and treated me as so. I was so.excited to get this car, and as juvenile as it sounds- the experience was ruined for me. The car has way more scratches on it than stated, the windshield has two cracks in it. I was told there was nothing they could do. Also, there was no gas in the car upon pickup. I'm just so disappointed. I'm paying over 24,000 for this car and it's nothing like I imagined.

Was not asked to test drive. The car was parked backed in, so the delivery guy must have noticed the backup camera was not working. Has to be fixed at the local Dodge dealer and can't get in until September 6th. I really like it other than those issues. I am hopeful it will be easily resolved.

The process overall is super easy! From beginning until end Carvana was much better than sitting in a car dealership for hours! Unfortunately the first vehicle I received had to be returned due to the computer screen not working the day after I received it. We had it looked at and apparently the issue couldn’t be resolved. We had to replace it with another wagoner which was very inconvenient but at least there was the 7 day money back guarantee. The only complaint I would have besides that inconvenience is that the cars are not very detailed upon delivery. I would have liked the car to be spotless when delivered but neither of the cars I received were.

Do not waste your time selling your vehicle here. I was given a quote one day, then the quote was decreased by $400.00 when I signed the acceptance. I agreed to the lowered price, Waited for them to pick up the car, and no one showed up. Upon calling to complain they agreed to reschedule the appointment 4 days later, and honor the original price. When they showed up the technician said he could not accept the car to due an airbag recall. I called Nissan and there is not an issue on my car. The car Vin # was checked and the car is safe, NO RECALL ISSUED. I feel they are claiming this to not honor the price they quoted.

Upon delivery all four tires were rotted. Oil had not been changed in a very long time. Power steering pump is leaking. The rear driver side brakes lights, running lights and reverse lights do not work. There is front end damage. I have spent the last 9 days trying to get repairs and estimates at your preferred shops. Car was at Firestone a total of 4 days the day after I received it. Then had to take it to Precision for power steering leak. Said they cannot fix it.

Using Carvana was so easy! It was quick efficient and majority of it was done online. I chose to pick it up so I had it sooner rather than the delivery but it was so easy! The car vending machine was a neat experience. I would use Carvana again and have already recommended it to so many people.

This is the third vehicle our family has purchased and by far the most disappointing. Website only showed one flaw on the exterior. When it arrived there were multiple flaws in the paint and every wheel had been curbed and damaged. The only reason I didn’t send the car back was it was the color and had the options I wanted.

What a great car buying experience! So simple and fast. Everything done with just a few clicks on your phone. No lines, no waiting at the dealership for three hours while they try to sell you extra warranties you don’t want. They deliver right to your home. Friendly service and always available by phone if you have questions. I will buy all my future vehicles through Carvana.

The buying process was so easy I thought there had to be some sort of catch, but there wasn’t. I don’t think I’ll ever buy a car at a dealership again. The car was in fantastic condition. Took it to my mechanic during the 7-day trial window and everything checked out.

Carvana sold us a car that still had a lien on it. They offered zero in the way of placing us in a new vehicle and did not verbally communicate that the vehicle could not be registered. Carvana communicated instead via email that WE had a lien with the state of Arizona and that is why there were registration issues. The lien was on the prior owner not us. Since then when we told them we would rather just return the vehicle their communication has been worse. They scheduled a vehicle pickup, we waited at home all day just to be told that it was rescheduled to two days later. You cannot escalate calls - there’s no director of customer service and the 48 hour turn around time to escalate an issue is utter BS. I will never purchase a vehicle from them again and will warn everyone we know to steer clear of Carvana

Best experience ever. Everything was timely and accurate and most of all no pushy salespeople ever! The car is perfect, rides great. No issues. Everyone was friendly and supportive when we picked up the car. This is the 2nd time I have bought from Carvana and I most certainly hope to do so again in the future.

The process was smooth and easy. The delivery person was lovely. I'd love to give it five stars... But why did my car come with 15 (!!!) wild cherry air fresheners? Made me suspicious that there was a smell (smoke?) that was being hidden. Who really, truly, ever wants their car to smell like a old taxi? Certainly not me! Almost returned a great car bc of it.

The best car purchasing experience I've ever had, hands down! Not only will I recommend to others, I will not shop anywhere else ever again. Great job! 5 ⭐⭐⭐⭐⭐ stars! Professional sales, financing and delivery. Everything happened exactly as promised and as scheduled. My Mercedes E550 was pristine when it was delivered!

Overall, I was satisfied with the whole process. It was relatively easy and I'm very happy with the car. There were just a couple of little things that took the joy out of getting it:

Had issue with rear tag. Correct hardware was not provided. Took to recommended (by Carvana) repair shop only for them to make it worse. A few days later the oil light came own. Again had to go through SilverRock which recommended repair shops with 1 and 2 stars on Google reviews. Told them I wasn't taking it to a auto shop that wasn't certified to work on European cars. Only 1 available and it was 30 mins away. Silver rock couldn't even guarantee it would be covered which is ludicrous to think a car purchased 10 days prior having low oil and I have to pay for it to be serviced. I will never purchase from Carvana again!

I placed an order, received a confirmation email and next steps. Cancelled within 12 hours. Did not receive an email and later found out if you cancel they don't Send one. That is just poor business. Find myself having to track down my refund, because they surely hit my account 5 days later.

From start to finish, Carvana made my purchase experience smoother than any dealership I’ve dealt with. And it’s because They’re not a dealership! Their customer service is helpful and professional when dealing with customers, their website is easy to use, the financing portion of the process is fair, the down payments are reasonable, I’m left speechless as to how well run their operation is. I will gladly use Carvana again on my next vehicle purchases going forward. Keep up the good work.

This was the first time ordering a vehicle online. I was concerned at first, but it was a very easy and very pleasant experience. Would definitely recommend anyone to purchase a vehicle from Carvana and will for sure use them for future purchases. We love our new ride. Look forward to our next adventure.

The transaction was mostly good except for the trade-in. I processed the trade in online and started looking for a car to purchase on Carvana. I processed the purchase and used the trade-in amount towards the purchase. Two days after purchase transaction Carvana sent me an email and said that my trade-in was worth $1000 less and they withdrew around $1200 from my checking account without any reasoning. I spent the next three days and about 6 hours speaking with many departments to finally get the trade-in resolved. All this could have been avoided. This is when I realized that it's near impossible to talk with a human at Carvana and when you do, they constantly send you to wrong department.

I absolutely love the vehicle - it is practically brand new based off the care that was taken to it. The communication in the buying process was constant, but sometimes confusing - with every required item uploaded, there was a new deadline in a very short turnaround, and one of the deadlines changed from the original date to an email I received that said it was past due and the whole process was cancelled. This obviously caused me to panic and a quick call resulted in apologies and everything is fine/on schedule. In all, easier to buy online than in person but it was a stressful week even for an extremely Type A organized person. But again, I couldn't love the car any more and I never thought I would get exactly what I wanted so quickly.

ABSOLUTE WORST EXP - DO NOT RECOMMEND - car delivered with cracked windshield, bad breaks & rotors - we were without a car for 2 days while Silver Rock played around and didn’t do their job at all. Silver Rock is another company. I highly would not recommend their customer service and response time is absolutely horrendous. Overall, this experience has been a nightmare. The car is absolutely disappointing. I would never ever recommend Carvana & Silver Rock to anyone I know,; friends, family or enemy. 0 stars!!!!

Wonderful experience. Process was completed on line with both the trade in and purchase of the Smart. My only concern is the air filter and oil were not serviced even though the maintenance due had been reset to 10k on the car's service due dash indicator. Overall the car was clean, mechanicals in good operating condition and the exchange was a great customer experience.

The Carvana website was easy to use. I had completed all my tasks to purchase vehicle and was alerted that I needed to call into carvana to complete a call with my bank. I went through four representatives and 45 minutes before they found someone who knew what they were doing. They kept pulling up the wrong cars and wrong accounts. The last representatives notifies me that the issue is they don't accept joint checking account statements for purchase of through carvana!!!! I am baffled, how do you not accept joint checking accounts. I am married and have had a joint checking account for 8 years. This is insane. The team at carvana seems like they don't have a clue what is going on.

I was really upset that my appointment to pick up my car was changed at the last minute to the following day. It ruined many plans on both days. That was very frustrating. Otherwise, my experience with Carvana was good. But these two issues BOTH should have been easy to prevent.

The online service was awful. There was a lack of updating my profile on what the next steps were. I got calls saying I had one hour to get things done. It was extremely stressful. They gave us 1 hr to get a copy of the financing check but only gave us the invoice to process with USAA the same call. Since we did financing through an outside party the process was unclear and stressful. Even the sale rep who gave us the car, said, "If you don’t use Carvana financing your profile does not get updated and the car buying process gets confusing." I tell every one I show my new car to, to NOT use Carvana!!!

I'm not sure why anyone would opt to go to a dealer or car lot, when this is THE WAY TO BUY! I've spent several hours at a dealership buying a car, and this was so simple. They even delivered the car to my house! The entire purchase was completed on my phone!

My experience with Carvana was a mixed bag. The night of ordering, there were tech issues with scheduling pick up. That was resolved quickly thankfully. My primary issue was with the AI assist bot. It gave incorrect information a few times, confirmed by an agent who was placing a ticket for the incident. He also said a ticket was already out in. Once I was handling the remainder of the sale with a person, who was able to verify my documents the experience was great. Delivery went well, and I'm happy with the purchase. For me, I think speaking with a person during the document review and upload process would make for a better experience overall. I had to have an exception made in my case, as I have no documents in the first list (which is required) but had proof via my cosigner of address. I cannot remember the agent's name, but he was extremely helpful, kind, and responsive with my questions and concerns. So shout out to him.

I purchased the vehicle at the beginning of August with a 5 day delivery, which was no problem, I could stand to wait a couple of days. However, the day before the delivery I received a message about rescheduling it out another 5 days due to "transportation issues". Okay, I don't want to wait another 5 days for a total of 10 days after my purchase, but what can I do? Then upon delivery, there is actually more things wrong with the car than was reported, mostly cosmetic issues, but no worries until the driver goes to put the odometer reading in and it almost 1000 miles over the count that was in my contract and on the website and there was a receipt from the previous day for gas from a gas station in Yakima Washington, which is 300 away from where the car dealership is. So yeah, all in all, I wouldn't use them again.

The Carvana experience was easy to buy online but a very poor quality vehicle and extremely difficult to address any minor mechanical fixes once they were discovered. Poor extended warranty coverage and nearly impossible to find a garage in network and “approvals” take days to complete even for minor repairs

I found a car that I am more than excited to drive. A 2023 Chevy Bolt EV. My first electric car. They shipped it from Florida to Texas in about two weeks. Staff made the purchase easy and fast. Financing was a breeze. The downside was the inspection was lacking before delivery. One of my tires had a sidewall bubble (Silverrock warranty replaced at no cost), the EV charger was missing from the vehicle (they are sending me a check to buy one), and there was no swag included. I purchased a car in 2018 when Carvana just started and our car was decked with air fresheners, shirts, cups, and gift cards. I missed that part of the experience. I think Carvana needs to improved PDI and come on back with the swag. Other than that my car was 100%.

We had a trip scheduled, the first in over a year, and our old car died 7 days before we left. It was a busy time at work and I would never have made it to a dealership in time to replace it, but Carvana was able to deliver to my door the perfect car, on budget, in only 5 days. I will never go to a dealership to buy a car again!!!

When we got home after delivery I noticed no manuals were with the car, we returned to Carvana to find they had none. Order set from e-bay, too much stuff on car to not have manuals. I was surprise to find the crusty battery cables when I looked under the hood, our experience with Carvana has been fine, we recommended before, everyone was pleased. You're known for clean cars.

The Carvana Experience: An awesome experience. It was a “smooth ride“ from searching for a car to making payments. Carvana held me by the hand and made it quite simple and hassle free for me. How professional and prompt the Customer Service were and how ready and swift they were to answer questions CLEARLY, leaves one in great satisfaction. Now to the best part: the Car delivery experience. I’d forever relive that exciting moment. I felt so special, just like my car!

DO NOT BUY FROM CARVANA. They do not care about tire age and they absolutely misrepresent their vehicles. I bought my vehicle August of 2024, the tires are from 2013. THESE TIRES ARE OUT OF DOT REGULATIONS. IT SHOULD BE ILLEGAL TO SELL A VEHICLE WITH THESE TIRES. The frustrating part of all of it is the back and forth with the staff. There is almost no human interaction. When talking to one of the staff members through the messaging app it takes minutes to respond and they talk like robots. Not once did I get a response that sounded like someone was actually talking to me. When you tell Carvana there is an issue with the car they just send you to a shop. The shops HATE Silverrock and complain to their customers about it. Do yourself a favor and stay away from Carvana. They charge way too much for the junk they have, and the customer service is a joke.

The experience was easier than a traditional dealer. It is nice to only be at the dealer for 15 minutes or so and everything handled electronically beforehand. However, two things were not great. One is that I was not given the option to add my wife to the registration during the process. So now we have to go handle that at the DMV. A bit of a hassle.

Not my first purchase and/or exchange with Carvana. I love this company and the way they do business. The ease and flow of their app is very enticing and so much fun! Their vehicle selection is huge and their own financing through Bridgecrest is very fair by offering good interest rates according to your personal credit score. They are very quick in processing all documents via Docu Sign online. Everything is done in a simple and clear manner.

I am really happy with my Carvana experience. It made selling my existing vehicle and purchasing a new one easy, smooth, and cost-effective. This is my first time buying a car online and I can honestly say it was great. The online vehicle search, customer portal, and process all throughout were intuitive and user-friendly. I highly recommend!

We have now purchased three vehicles from Carvana in the past six years. First car we purchased we had no issues. The next purchase was an Lexus NX. This is where it all went sideways. The Advocate knew nothing about the car. You could not even tell us the basic functions of the and features. As we discovered them he was as shocked as we were. He did not know how to mount a front license plate holder. The worst revelation was when we arrived home. The blind spot sensor was not working. Not to say when the button was pushed nothing happened. When I pushed the button a load buzz occurred with a message on the dash saying to take the car to the dealership for repair.

The experience was top notch!! They were prompt, wasn’t a lot of paperwork, car came as described. Best way of car shopping for me! The price was awesome as well! You get great warranty deals as well! Truly would recommend to family and friends! Awesome experience! Customer service is very responsive, and respectful!

I have both sold and purchased vehicles at Carvana, I found their offered purchase price and the listed price of vehicles for sale to be very fair. The entire process is extremely simple. I was not more than 10 minutes inside the facility. Going to a dealership and spending hours is not something that I'll be doing again.

I have bought two cars from Carvana. My first experience (Audi) was in 2021 and it great from start to finish. This experience was awful from start to finish. I was trading in my Audi for a Kia Forte. There were so many problems with going through the process because there are multiple ways to list my address. It finally took the work of a smart employee to use Google search to verify my address. The pickup was a total mess and ended up picking up the car rather than having it delivered. The only thing that gave my rating two stars were the staff who were working in your awful, clunky system to purchase a car. Please make better workflows so employees can do even better work. I will look at other vendors first before going back to Carvana to shop again.

Carvana absolutely made the car-buying experience easy and enjoyable. There is definitely a cost associated with that, but I was willing to pay to get a relatively rare vehicle with low mileage. Unfortunately, the car delivered with a small windshield crack that was not disclosed. Even though glass repair is one of the options for warranty coverage and Safelite is listed as a preferred provider, it turns out that windshield repair is NOT covered by the warranty. This was disappointing, expensive, and resulted in a lower rating for my overall experience with Carvana. Otherwise, the car and service are great.

A few weeks ago I sold my car to Carvana, hesitantly - it was something new. Well that process was simple enough. I got a KBB price that I was expecting and the Carvana driver, Jose, was patient and thorough. So I shopped around, Cars.com. Carguru and Autotrader for a replacement. I knew what I wanted. All of them including Carvana had on their websites what I wanted, even a local dealer. The dealer's price was too high and I was unsure of traveling from LI to Connecticut to buy a private sale. Carvana's 7 day trial was the deciding factor. The process was NOT seamless like the purchase. If one is not familiar with the internet, scanning uploading, sigh, and pdf/jpg they would be intimidated and probably not buy from Carvana

Getting my new car out of the biggest, funnest vending machine was quite the experience! Carvana has competitive prices on trade ins and purchases. It was like I was a kid in a candy store. We even received a duplicate Carvana coin for the machine and a keychain. Highly recommended!!

My experience that I had was amazing! It's been to got to look for a car and I went on their website and got to choose from a list of vehicles that I liked. And I got to say amazing. The last few times I purchased a car went through a dealership and sit hours practically the whole day to get a vehicle. They swiped my credit and hit it hard so many times.. When we went to Office To pick up the vehicle Chris was super nice and got us in and out of there within 10 minutes. I still can't believe how fast and easy this was shopping for a vehicle. I highly recommend shopping with them making your shopping vehicle days easier. My daughter even got her car after I did after the experience I had. They take care of their people and they know how it's time is very valuable. Thank you Carvana.

Overall, I was extremely happy with the buying process. The only thing, is I wish there was a more obvious person to contact with questions/ concerns. The people in charge of detailing the car decided that spray painting the rims would be a good idea without masking off the tires. Now I have aluminum color paint on the black tires. It’s not a huge deal, but it looks very cheap, and makes me wonder what else you might have done cheaply just to get rid of a car.

The initial contact was easy, the application online was clear and precise and the delivery was on point. We can highly recommend using CARVANA. For us, knowing what car we wanted, it was the best way of purchasing a car. The driver who completed the delivery was extremely helpful, knowledgeable and friendly.

This is now my second experience purchasing a previously owned vehicle through Carvana. I was even more impressed than the first experience and I was thoroughly happy then too! Carvana makes it so smooth and easy every step of the way. From the ease of selecting a vehicle through the website, to the financing/trade in portion and then insurance and ultimately pick up, I was so impressed with how simple, fast and efficient the entire process was. Carvana offered me a more than fair price on my trade in and them offering great, easy to be approved financing and even a discounted resource for car insurance made things go so smoothly.

Very simple process. Web site clear and easy to shop.. A friend recommended Carvana so I was not surprised by the putting in Trade in title and my driver's license, etc. Second time purchasing through Carvana. Better experience with the first time. Seemed like had put in more info and add insurance multiple times, it was over a holiday weekend so possible the info was not updating and multiple requests were automated. This vehicle needed front brakes and rear rotors for state inspection so that was disapproving. I didn't drive enough to wear all that out. First purchase my regular mechanic commented how new everything was for the state inspection. The warranty places are national chains type place. It is an easy, clean, process vs shopping at a dealership. Happy with the vehicle and completive price during these challenging economic conditions. I would buy from Carvana again.

It should not have been this easy to spend $30,000! I liked the large selection to choose from, the loan process was simple, and the paperwork was quick. I was concerned about buying a car I’d never seen but it is in great shape. There was one issue with a window button being loose- which wasn’t in the description of the car and we didn’t notice until a few days later- and we were able to get that fixed at a local shop for free using the SilverRock warranty. I will have to wait until the full 100 day warranty is up before making a final decision about Carvana but as of right now our experience has been 100% positive.

From start to finish everything was easy and pleasant. Great way to buy a car. The drop off was perfect and he was friendly and polite. Every interaction was easy and smooth. I was so nervous but it all went great. I recommend Carvana to anyone looking to trade in and buy a new car.

I've never purchased a vehicle before and this way made it very convenient. When I was finalizing everything I appreciated how Jeffrey was very kind and informative when delivering my car. When I had any questions the chat always helped resolve my concerns. My boyfriend is even looking on your app to purchase a vehicle now!

Everything was a green experience. I did everything online, it was easy and quick, now they take the extra steps to make sure your identity matches which is a good thing to ensure you get exactly what you’re looking for, big ups to Carvana. 10 out of 10. I would definitely recommend Carvana as a first choice to find and get the car you want

My existing car needed serious work so I was in need of a replacement fast. Carvana made it incredibly easy to research my car's history before I made the purchase and know exactly what kind of payment to expect, so I was confident when I ordered. I ordered on a Friday and had it delivered the following Monday. They actually delivered my car a few hours earlier than expected and when I took it to a trusted mechanic during the 7-day return window, the car passed with flying colors. The site's description aligned with the actual condition of the car. I kept bracing for the worst due to some negative reviews I'd seen, but I had a great experience and plan on recommending Carvana to others. I am thoroughly pleased with my purchase.

Cancelled my order before their deadline & within their "guidelines" but Carvana still debited $1000+ from my bank account and told me it takes them 10-15 business days to refund my money. But they immediately put the SUV back up for sale and took money from another customer while still holding my funds. They kept blaming my bank, while it was quite clear they had collected the funds from my bank account. I'm a retired senior citizen on a limited fixed income with no transportation and they said, sorry they can't refund my $1000+ before 10-15 days yet they sold the SUV to someone else while still holding my money.

I have to admit I was pretty skeptical at 1st. It was so easy. Like everyone the dealership was pissing me off and non stop annoying the crap out of me! I started looking and found this Jeep that I really wanted!! Within minutes I was scheduling for my new Jeep to be delivered. Honestly, that was the worst part having to wait 7 days for it!! Once delivery day came, they were constantly in communication and right on time. Gave us all the time we wanted to look over and drive the vehicle. Before finalizing the purchase. I didn't have to return because I truly love what I got. However, it was explained how returns work and it really sounds just as simple as receiving!! Overall definitely have been raving over my experience. Will definitely return in the future! Salesmen suck and there was absolutely none of that here!!!!

Good experience. The only problem I had is they didn't have a license plate bracket on the front and I still can't get anyone to fix it. They sent me to a warranty company to fix it. I schedule an appointment and no one responds. I tried this three times and still no response.

I ordered a Kia k5 with 2 minor scratches, you rescheduled my first delivery, when kia arrives, we found a dent in the body of the kia, the employee calls his boss on speaker phone, boss says the car should have never been sold to the public, so we had to find another vehicle, upon looking for another vehicle, several days later the SAME KIA K5 was put back on the market!!!!

Purchased a 2022 Toyota Prius from Carvana. Report shows no accidents. Some minor front end damage, Carvana noted the front bumper needed adjustment. Upon inspection by my local body shop, they found it had been in an accident and the front end damage had tried to be covered up. Total cost to repair correctly would be over $6,000.00. But the coverage that Carvana proudly provides will only pay less than $500.00. Don't purchase from Carvana unless you can have the car checked by a shop you trust prior to purchase.

Experience was painful. Easy in and out. A clean interiors and exteriors would be nice while picking up. Rims are bent a simple drive test would have caught that or a simple underbody visual inspection would have picked up the car with bent rims. Simple checks needs to be done, if done already, then, well someone forgot mentioning rims.

Yeah unfortunately when I got the car delivered brakes were shot and then all the pictures weren't true. Car was full of scratches which the pictures didn't show. It's upsetting they actually buff the car which the scratches were hidden. But they checked everything was checked off that everything was inspected.

I had become weary trying to find a good used car at a dealership when my brother said they got my sister's Mercedes through Carvana. When I started asking around, turns out lots of people I know had purchased cars from them. I had a specific target (Honda Accord Coupe) and it only took me about a month to find the one I wanted. They delivered earlier than I was scheduled and the employee was so nice and informative. My car is 10 yrs old, but you wouldn't know it. It's in excellent condition, drives like a dream and I would not trade it for the world. Bottom line, I will NEVER shop a car dealership again! These folks are so professional, deliver a stellar product (both vehicle and service) and I am sol!

I can’t find the order number but the VIN is **. Super long story short the experience was horrendous my delivery date got pushed back twice due to being given the wrong information about the format of a document that was needed I was promised callbacks that never happened I was given the round around and blind transferred to departments that couldn’t help with my request. My name was misspelled on my document and when I finally got to speak with a manager he admitted the error with the misspelling was the fault of Carvana and his solution was to cancel my order and resubmit it which would’ve resulted in an additional delay of my vehicle! It’s their fault and they wanted me to suffer the consequences of their mistakes then when I pressed him he offered to take $250 off the sticker cost which wouldn’t even cover shipping! It was insulting.

Horrible experience, trading, and buying a car from Carvana. Not worth it, use another dealership. Just to be clear I am still in the process of trying to purchase my wife’s car. First off, they make you put the car on your insurance before you even have purchased it and have it in your possession. Next, even though the bank approves your loan for that specific vehicle, if the bank does not cut and mail the check within the time Carvana decides is appropriate, which for me was 2 days due to us ordering it on a weekend, they will cancel the delivery date and put the car back on the market for sale even though you have signed all the legal paperwork with your bank and your bank is in process of purchasing it.

Went to 7 different dealerships before stumbling upon Carvana. Couldn't find the right fit for our family of 5 kids. With Carvana, never has car buying been easier. Loved it so much and the gal who handled our drop off and trade pick up was wonderful. :) Will definitely be using Carvana for our next vehicle!

My buying experience was awful. I had been warned against making a purchase with Carvana but decided to give it a shot. For my purchase, I secured my own financing. Carvana required several underwriting steps - this was not the problem. They also assessed a deadline for each step. Rather than giving me a list of required steps to complete I was told each step one by one, only after the prior step cleared underwriting. In one case I submitted the required documents prior to the deadline of 9pm, that day. At 9:02pm I was notified that I had a new document requirement due that same day at 9:00pm. That is not a typo.

This has been the worst car buying experience I have ever had. Choosing and buying the car was easy enough. They were quick to get their money. But three weeks later and I still don’t have my car. It was originally set to be delivered on August 7th. On August 7th at 11am (when it was supposed to arrive) I received a text message that it was delayed. Not a call from a person. Sat on hold for 30 minutes and was told it would be delayed a week. The representative was less than helpful. Basically telling me “there is nothing we can do”. I’m in a rental so I extended the rental. It was supposed to be delivered August 14th. I called the previous Monday to confirm and was told by THREE separate employees that it was on track and that there was no delay.

The online buying process was a bit disjointed between the purchase, the financing and the insurance. Once you go to pick up the car the process is a bit concerning because you are really working with a customer representative and not someone knowledgeable about the vehicle or vehicles in general. I raised concern about two bald tires and was told the car passed inspection. I don't know how it passed inspection and would question the shop that approved it. I subsequently brought it to a Carvana authorized shop to reinspect the tires and they confirmed my belief. The tires were bald and could be dangerous. They also found the battery was on its last legs and needed to be replaced. All of this was done free of charge by Silver Rock. Those issues are resolved but I still have an open issue. When I picked up the car, the windshield had a chip. The 150 point Carvana inspection said the windshield was fine.

I had been trying to get a car from multiple places and kept getting the run around, I looked online for Carvana and within a one day I was approved, the process was so simple and at the touch of my fingers, smooth, and well worth it. Thank you Carvana for getting me into a new vehicle with such ease.

I love the car I bought and believe I paid a very fair price not available through a dealer. Totally happy with the purchase. However dealing with Carvana through the sales process took patience and perseverance. Customer service is lacking, uninformed and frustrating. 2 quick examples: 1) I had all tasks and paperwork in hours before the deadline; yet Carvana failed process, cancelled the pickup time convenient for me and delayed delivery of my vehicle -- even though I paid outright in full. 2) Told I could not transfer my plates by "ambassadors"; when I arrived at pickup facility it was no problem. All said the savings I got on my purchase and the trade in value received worth the frustrations. If you are an informed car buyer and know what you're looking for -- Carvana is a place to get a "deal".

When we called a local number Carvana called us from the representative was rude and very unprofessional. Thankfully, when we were able to get to the corporate office they were able to sort things out. It was all over a check! However, when we went to pick up vehicle, it wasn't ready for us.

Online shopping with Carvana is simple and easy once you decide what vehicle is right for you. When first initiating the process, they give you the impression that you can take your time submitting the required documents but then all of a sudden there are deadlines to meet and pressure is put on you to submit said documents. Repeated missed deadline emails are sent and threat of not holding the vehicle until they are submitted. Sometimes the issue is with their programing not allowing documents to be uploaded or it's after hours with your bank and there's a delay in transferring funds. Overall, it's a fairly painless process if you want to avoid dealing with the pressure of salespeople.

Carvana claimed that the Subaru Ascent I purchased had a tow hitch and trailer wiring harness. It did not have these features. I was offered a $100 reimbursement for this. It cost me $1,300 to have them installed. While the dealership was installing them, they discovered that behind the 3rd row seat was disgustingly filthy. Carvana had not remotely adequately cleaned the car prior to selling it to me. When I brought this to their attention, they said that I should have notified them sooner even though it had only been a week. I have purchased 4 vehicles from Carvana, but this will be the last. I have told everyone that has asked me about it not to buy from Carvana in the future. I have also made social media post about this incident and will be making many more. This is both the use of fraudulent sales tactics and a lack of standing behind basic standards of cleanliness when selling a used car.

I would have liked for my window buttons to be in working condition before the car was sold to me or at least mentioned in flaw section. This was a warrantied repair so job cost to me but I have to wait for an appointment to have it fixed which is an inconvenience. Other than that everything else was as described and I'm happy with my new vehicle.

This was the easiest buying experience ever, no pushy salesman and the pickup was fast and helpful. I love my new Chevrolet Traverse and appreciate all the help getting a reliable vehicle. I will definitely remain a loyal buyer in the future. The communication is the process made it easier than I could ever imagine.

I found your website to be of no help. I was texted messages to go to certain web addresses, and each try to go there took me to your sales page. I finally got help I needed from two of your people, Paula ** and Guadalupe **, who were wonderful. They helped me supply the missing information. I wish to offer praise to those two wonderful employees.

You sell broken car, leaking from transmission first hours we use it and sent me to dealer to fix it, waiting one week to get fixed, now engine check is on. I have to back to dealer. They said oil pump need to get change. Now wait for 1 more weeks.

I recently sold my car to Carvana, and the entire process was fast and easy. JT, the employee who picked up our vehicle, was outstanding. He was one of the most pleasant people I've ever dealt with. JT informed us in advance about his arrival time and what we needed to have ready, making everything seamless. I highly recommend Carvana for anyone looking to sell their car quickly and hassle-free.

If I could give Carvana a zero star, I would. They are not very clear about their terms and conditions from the beginning. This was the worst experience I have ever had buying a car, and I've bought a few over the years. The customer service is horrible, they had no answers for my questions. When asked to talk to a supervisor, I was told no, and they relayed the information to the supervisor, and came back with some ridiculous answer that didn't even reflect my question/complaint. Stay far from here, you will regret every even trying them out.

I purchased the car on 8/3 and found out after I received it that there was an open recall as of 7/17 and the car was sold to me without being repaired and without the recall being disclosed in my documents. My order specifically said “no open recalls,” but there was a recall on the VIN. I love my car, but I feel deceived. I am concerned about the safety of my vehicle and now immediately have a problem to fix. I am disappointed and would not use Carvana again for this reason.

This was the best experience buying a car! No long wait in the dealer. I ordered my car on Wednesday. It was here by the next Saturday. The icing on the cake is that they took care of registration and plates! Had a test drive and we were done. ✅ Best experience ever. When I buy a new car again! I’m definitely coming back.

Process on-line was clear and quick. Delivery was fine and generally on-time. (Issue with car accident of delivery vehicle). Car delivered with low pressure in tire. had to get nail removed from it. Carvana extended 7 day grace period which was very helpful for me to get comfort on this issue. Overall, good experience.

This car has been a nightmare since it showed up. Transmission pan was leaking and broken, rear main seal is leaking, water pump is leaking. I got to drive it a day and half before it spent 6 days in the shop and it still has to go back for the rear main seal and water pump because Silver rock needed actual proof since there was so much leaking they couldn’t verify where all the leaks were coming from. For a company that does a “150 point inspection,” it sure seems like Stevie Wonder was the one doing the inspection.

If I could give them no stars I would. They brought the car left no documents or paperwork. The driver noted it wasn't the right key I contacted Carvana they told me to contact express key (I have the email) was given the run around for a week. Spoke to a supervisor who was worst of all basically said they only have to provide what's pictured and when I noted the key wasn't what was picture nor did it fully work she changed and said they only had to provide the amount. Never mind it doesn't work and they only gave me one. They won't help you and they don't care. Each representative will tell you something different and they don't honor what they say or value you as a customer. Just go to your local dealer. Convenience isn't always worth it especially when you're sacrificing quality.

Your Carvana agent, Kim was very, very good. Even though there was a later time of delivery than told. Kim kept me abreast of her arrival time and super friendly, explaining every piece of paper to be signed. The car came in very good condition. I give it a 90% on detail work.

The process was easy. The people were nice. The car is great. But it had 15k miles on it with almost no tread left. SilverRock declined to help replace. There was a computer error that I had to pay the shop to fix $200. Now I have to replace tires $800-1100. And it needs an alignment $150. To put it nicely they gave me a nice car with problems that they seem to not care about. Not sure I will do business with Carvana in the future because of this.

All in all it was a smooth transaction process to trade in my vehicle for another with Carvana. I bought a newer vehicle with only 10K miles as I figured it would raise the odds that the vehicle would be issue free. The vehicle was on time, the trade in and pick up was fast and pain free. The only issue I have is the vehicle I bought was smoked in and reeked of smoke. It also could have been cleaned a little better. If they would have done just a little better job cleaning the car and addressing the smoke odor this would have been the best experience I’ve ever had buying a car. All in all I would buy from Carvana again. The cleaning thing is low hanging fruit and could go a long way in customer retention if you improve it.

Every car bought had a delivery delayed. I went through 4 cars over the past few years. I was only able to keep 2 because of mechanical failures on each car. The inspection done on these cars must be much more extensive. The 2 cars should not have been driven at all. After I exchanged them and told an advocate about the damages the car were put right back out for sale within 24 hours, I’m positive no repairs were made. The Lexus I currently own now was not the car listed on the original description, the trim was incorrect and should be a difference of 3-5k on the price but was told only 1k difference. Customer service as well as the inspectors should have adequate knowledge of cars if they are working in this business. Overall a very unpleasant experience with Carvana. Never again. Feel free to call me if anyone actually wants to talk and try to improve the company

Everything was easy to follow. Got pre-approved through the website so it let me see all the cars I was approved for. Once I made my choice the website walked me through every step of purchase and every document that needed submitted and signed. Pickup was simple also, they checked out my trade in and finalized all paperwork. The entire pick up process taken maybe 30 minutes and I drove away with my new car.

Do not trust Carvana's mechanical checklist. We purchased a 23 Corolla from them with less than 9000 miles. Lucky for us we brought the car in for a 10000 mile service at our Toyota dealer. Car had an oil pan leak, it was repaired under warranty, but when this glitch was pointed out to Carvana my wife said the response was less than impressive. Make sure you have a mechanic check out the car within the 7 day window and you may want to ask if they worked at Carvana. If so maybe a different mechanic.

Completely effortless process! Am delighted with my new to me vehicle. The car is spotless and passed our mechanic's rigid review and states the car is just as promised! Delivery was prompt and we were kept informed of delivery time. Paperwork was very easily accomplished online. Extremely happy with this purchase and have recommended Carvana to multiple friends and family!

This is the 3rd vehicle purchased and every one of them has had a delivery delay. My recommendation is to work intentionally on an exact date and time so customers are not misled and some may have to extend a car rental. Other than that the vehicles have been to my standard.

Was originally scheduled to pick up my first car on a Wednesday but received an email the day before saying it would be delayed until the following Thursday. Pretty disappointing waiting 11-12 days for a new car you just purchased. Is what it is but the disaster was when I actually went to pick the car up. As soon as your employee drove it around, you could immediately see the car was 3 different colors of yellow. So immediately started going around the car and it was one of the worst cars I have ever seen.

This was my first experience buying a car through Carvana and I was a little nervous, but ultimately had a great experience. Customer service was very helpful and the guy that delivered the vehicle was very knowledgeable and answered all my questions. Would definitely buy a car through Carvana again.

Good experience all the way around. I was pleasantly surprised that there were no last-miniute shocks or gotchas. You can pretty much count on it at a regular dealership. Did NOT want to go to a dealership. Chat and phone reps were great. Delivery time was in the window provided and the car shining and it great condition.

Horrible experience, I recommend not going through Carvana ever. Car had way more damage and issues than what was pictured. When they dropped it off, all they could say was that I could not take the car, but I'd be out the $1300+ for the delivery. Way to care about your customers. Online it showed a little chip, however, there was a big gash on the side as if someone side swiped it, the bumper was not on correctly as though it had been hit off and haphazardly put back on, weather stripping on top was flying off, and pieces of the car falling off by the windows. WORSE than the shady car salesmen that we are supposed to be avoiding. I spent just as much money, if not more on a car that was incorrectly represented, and at the end of the day Carvana doesn't care because they got my money. Please take your money elsewhere. Carvana is shady, dishonest and a horrible company.

My experience was top notch! Very quick and smooth process thanks to Chris J. I took full advantage of the 7 day test drive period and was able to swap into a better option for myself. I highly recommend Carvana to anyone looking for a seamless car buying process! Great experience!

Blazer came with front tires wore out. Front brake rotors wore out and driver's seat damp, next day had a stain in it. Hard to get someone on the phone. No order # to be found. Front tires & rotors need to be replaced. Silverrock sent me to Firestone Auto Care, had the worse service ever.

I can’t find my order number, but my drivers Mike and Joyce were very kind and helpful, they also happened to be Honda enthusiasts! The whole process was quick and easy, but you definitely pay a little extra for the convenience. It was worth it! I like the fact that it came to me, I wasn’t able to drive around and look for a car. Great people, great service!

There were extreme scratches to the vehicle that were not noted. Very hard to miss. When I tried to get in touch with somebody I just kept getting the run around. I wanted to see if something could get done but I just kept getting told that it’s just wear and tear and if one would see it. It’s definitely not. Makes me question exactly how detailed their inspection on the vehicles are.

I purchased a car with them, I get an email that the plates were on the way, a month later no plates and when I called, they tell me the plates were lost that I had to get them. I called again and they tell me there's a compliance issue after I got an email the plates were on the way. They have no answers, no clue, employees lie about your situation and the company doesn't take any responsibilities. They just leave you hanging to figure out what to do with their ignorant AI and employees.

I had been looking for my car for a few weeks. I knew exactly what I wanted including interior and exterior color. I first went to a BMW dealership, but my fiance wanted to find a better deal. I checked all BMW dealerships within 300 miles and contacted a few places that had this exact car. I finally found my car on Edmunds from Carvana. I had no idea how Carvana worked, but it was by far the easiest car buying process of my life. You get pre-approved, then simply follow through the purchasing steps, entering in a short amount of information. Carvana will then email you notifying approval, etc.

I can't even begin to explain how easy the process was when getting my new Ford from Carvana and to trade in my Infiniti. Customer service personnel and the young man who delivered my new car were top notch! I have never used an online service such as Carvana before so I had a million questions. They answered every one and then some. The hardest part about the whole experience was choosing my new purchase. I definitely recommend Carvana and will use them in the future when it's time to upgrade.

This is my 3rd car buying from Carvana and has always been a good experience. Great service and will continue to buy from them. I have found the 7 days to try out is the best to give you confidence on your decision. I am going to try out the new vehicle tracker to see how that works next.

The support I have had with my purchase experience has been far below what I had expected based on the brand image Carvana promotes. My vehicle's description missed more than four obvious cosmetic issues with the vehicle that should have been noted. It was clear that some of these were due to mishandling during inspection, photography, and detailing.

We loved every single thing about this car buying process. You know your down payment and monthly payment for each vehicle before hand; the numbers never changed. You can customize your payments, add GAP insurance and an optional extended warranty during purchase. The document steps were simple and easy to follow; we were able to track our progress and delivery. Delivery went great and the communication from the driver was excellent. If I could change one thing it would be the option to add the warranty after purchase. We will definitely be using Carvana for all vehicle purchases in the future.

The approval process was very simple and easy. The live chat was super helpful with answering all my questions. The picking up the vehicle part was super cool. There was a couple problems with my vehicle after the inspection, but the warranty covered it with no problem. Very satisfied with my experience. I would recommend to others.

The overall purchasing experience was very efficient and straightforward, no complaints there. Mechanically the car is in excellent condition, passing a full inspection by my personal mechanic. However, the appearance of the car upon delivery was a bit underwhelming. I was expecting a fully detailed bright & shiny car like you would get a dealership. It did appear to be washed, vacuumed and wiped down in the main areas, but there was quite a bit of dirt & debris in the cracks & less seen areas. The dash & leather were lacking luster. I paid for a full exterior and interior detail out of pocket to get the car in the condition that I would have expected it to be delivered in. My only other complaint is the lack of a spare tire. Would it really be such an additional cost on Carvana's part to include the full size spare for which there is space for in the trunk? But thanks for the fix-a-flat kit.

Best experience I have ever had. Very professional. I will definitely recommend you to friends and family members. The tower was amazing. Never seen anything like it. Do not change anything. The car drives smooth, amazing vehicle and is in good shape. Very clean when I picked it up. Overall Great experience. I want to thank you and will see you in the future

I didn't have a good experience at all. Starting with the delivery of the car, the staff were respectful, however, I was expecting a lot more of the delivery process; someone that would walk-through the car and its condition. I was simply given the key and the staff appeared rushed for me to check the exterior of the car and sign papers. The car only came with one key, no owner's manual, and was missing a floor mat. The seats were dusty and the car smelled like smoke that I had to pay to get detailed later. Carvana reimbursed $100 for it but that didn't cover the full cost. Also, there was a low tire pressure warning that we had to chase down an employee to address.

Awful, the car I bought was horrible. The 7 day window to return it passed and the AC quit working and it started squealing when driving. The hubcaps all flew off. It is literally falling apart before my eyes. I brought it to a Carvana “preferred mechanic” and they had it for a week. Terrible communication with that mechanic, but that’s another story. Needless to say, it’s worse than it was before I brought it in. AC still doesn’t work. Squeal is worse. I called carvana to see if I could possibly have this car refunded and if they would make an exception to help me and they adamantly refused. The guy had such a thick accent it was hard to understand him and he continued to just say the same thing. He offered to give me the repossession line to have the car repossessed but refused to allow me to return this car and pick one that actually works. I am disgusted with them! Will not recommend ANYONE!!!! Furious!

The lovely woman that delivered my vehicle was very knowledgeable, kind and professional. She went above and beyond to make the transition process smooth and pleasant. I would give her 1000 stars if I could. The entire process was easy from application to close. Thank you Carvana!! I love my new car!! I already recommended Carvana to neighbors and I would recommend Carvana to everyone.

I don’t understand how a car company could sell a car and give the customer a taped up key and expect me to take it to get fixed. What poor service! They never asked to pick the key up to fix it for me. I have never had this experience while purchasing a vehicle.