Carvana Reviews

Never again. Purchased a car for our daughter and ended up having to put another $2000 into it due to immediate maintenance issues. After the 7 day trial period one of the tires got a nail in it so we took it to the store and they indicated that all 4 tires were bald and the spare was even bad. Submitted a claim to their third party (Silverrock) who is useless and will not approve anything. Spent hours on the phone which ended up being a waste of time.

I want to thank you guys so much for helping me get my new car! Carvana is truly amazing! So easy and affordable. Thank you again! This is my second car with you guys! I will shop here for any future vehicles and recommend you guys to everyone I know!

The car is overpriced, the trade in was criminally underpriced, and the terms for credit were soul breaking. That said I can see that the trade off is to make the process of buying a car so easy and stress free that most people would accept all the above drawbacks. I was one of them until the car was delivered dirty. The center console was sticky and you can could still see the brown stains of a spill. The inside appeared to have been wiped down with a damp rag at best. Streaks were so bad it affected visibility. It’s clear to me that Carvana's model is to absolutely take advantage of people’s disdain of dealing with dealerships. But no decent dealership would have ever looked a customer in the eyes and delivered a car like that.

Seamless transaction, accommodating, nice agent (Jasmine was really helpful), and would recommend to a friend of mine who is looking for a first time car buying experience like I was. I am glad I chose Carvana. It was able to provide me with exactly what I was looking for in a car.

Everything was great! Car is in great shape as advertised. Advocate who dropped off was friendly and super personable. Very happy with the purchase! This is the third vehicle that we have purchased through carvana and each one has been great! The entire process is seamless and quick. Our family is grateful.

Everything about my initial buying experience was top-notch. The original person to help me was a younger guy named Ronan. His service and attitude was exemplary. He got me into a Nissan Juke. And since I am only one human, I could not drive the Juke home as well as my personal Jeep, which I was not trading in. I asked him if it would be OK to leave the Jeep there until I could get a friend to come with me to get them both back to my residence. He said that would be fine. He instructed me where to park it to keep it out of the way, and off I went. I told him it would be a few days. Potentially even the weekend before I could get assistance. He said that should be fine.

I purchased a car through Carvana that initially seemed like a good deal. The car looked nice, had low mileage and came at a good price. When the car arrived everything seemed in working order with only some minor issues, some visible rust, but not too bad and the car smelled funny. I made plans to have the car inspected at the dealership before my return period ended.

Purchasing the car on line was easy. I got exactly what I order. The car arrived on time. Mentioned to delivery driver that the owner's manual was missing. He was going to inform staff. Still have not received manual. Car was very clean. Will definitely use Carvana for my future car purchases.

I have dreamed of owning an Audi TT since the car first debuted. To actually have your dream car is a once-in-a-lifetime experience. Thanks to Carvana the process was the absolute best car-buying experience I have ever had. I have been recommending Carvana to everyone. If I ever buy a car again I will definitely use Carvana as a resource.

Carvana and all their associates made buying a car a walk in the park. They made sure all my documents were in order and updated me when I was approved very quickly. I would do it all again if I was to ever look for another vehicle in the future.

Carvana located in Tucson AZ sold me a car. The day it was scheduled for delivery I received a text saying there was a "battery issue" and rescheduled the delivery. Since they dropped it off, the car had a cranking issue where it does not crank. I've called them on several occasions and they said I did not have a warranty. After finding the warranty and verifying I paid $1,300.00 for the extra warranty they now say I am past my warranty date. Even though it says 3/1/2025 on the contract. They sold a disabled vet a junk car then lied and lied to keep from having to fix the car. Do not buy vehicles from Carvana. They did not do the 150 point inspection and can not provide it to me. Replaced the battery and not the mechanical issues. Now I'm paying for a car I can't drive and they won't take responsibility for selling me a lemon. Customer service lies and is rude. Don't be stuck in a position like me. Do yourself a favor and don't buy from them.

Horrible!!!! Was put through so many loopholes for paperwork, etc. Every was finally going smooth. Denied my loan because I didn’t have my suffix on my bank statements!!!! My bank issued me a certified bank letter stating that I am who my license matches and they still denied it.

The transaction was really easy and quick. When my delivery date was delayed and was rescheduled. I tried doing the AI chat and it wasn't helpful at all so it gave me the number for a live person. He sounded like a robotic AI and offered no reassurance just a vague template answer for everything.

I recently bought a 2023 Hyundai Elantra and was extremely happy with the whole process. Fast forward just one week. My wife wanted a new vehicle and I recommended using Carvana again. So we ordered a 2023 Honda Odyssey with the assumption we were going to get the vehicle on June 27th, 2024. On Tuesday, June 25th, I received a phone call stating that it was less than a month that I ordered my Elantra, that I was required to pay my first month's payment a whole month early or I would not get the approval for the Honda Odyssey.

Everything went so smooth. And the gentleman that delivered the car. I wish I could remember his name. He was awesome! The process was so easy. The entire team made me feel really confident about doing the car buying online. I highly recommend this! The delivery was on time and came at the time they said. He walked me through everything and made sure I was ok before leaving. The online process was easy and not too complicated. I love my new car!!

Amazingly easy process. The advocate was extremely fast and professional. I'm very pleased with the vehicle and the process. I will definitely recommend Carvana to others! I will buy future vehicle from Carvana. This is the most pleasant car buyimg experience I've had! I'm extremely happy with the entire process. Good Job Carvana!!

Experience was really easy and smooth and all around a nice time. Everything was well explained and done in a timely fashion which was crucial for me. The delivery went quite well as did the signing and documentation process. I would recommend their services to anybody in need of a new reliable vehicle.

The Carvana’s communication system is terrible. The AI Sebastian guy is very irresponsible and not kind. The customer service is not communicative about the car attendants where it was being stored. Why there are no actual person can help our needs to check the condition of the car and the belongings? We asked Customer service person to see if there is any adapter for to change at home come with the Tesla, but they not sure about it so we had to purchase it at local Tesla. And we requested to charge Tesla up to 80% when we are picking up from over 110 degrees Tempe, AZ, because we are driving back to over 100 miles to Tucson’s home, but the attendant said it was charged to 50% when we got there because the battery was only 5% and it’s been charging since the morning with level two charging since Tesla doesn’t let super charging until the ownership has transferred.

I struggled to decide between 1 and 2 stars. I like the car but the experience purchasing this was terrible. 1. I received the car with the following issues: no front license mount (legally required in the state of Virginia); no emergency key in the FOB; a very leaky front driver's side tire which I had to put air in every 2 days (which appears to be known due to a fix a flat kit included but passed the inspection?); and was not including the remote start which was listed in the listing as being included.

It was a little scary to begin at Carvana, was worried about paying online but the process was user friendly and felt very secure. Very happy with my truck, pictures were very accurate and informative on truck detailed. I worried about the delivery but it went off with no problems.

Carvana "supervisor" "Sam" laughed and laughed about how Carvana will not repair my vehicle of the damages that were admittedly done during shipping. They continue to not honor their guarantees. Sam was not a supervisor and refused to escalate me over my concerns or the complaint I was attempting to make about him being extremely rude and literally laughing repeatedly at me regarding them. Terrible experience. DO NOT BUY FROM THEM.

Today is day 14 since my purchase was finalized - paid in full by me from my bank. The car delivery required several steps for verification that were not immediately clear upon initial purchase. In addition the car delivery was cancelled last minute because of an email sent at around 10 am the day before pickup that was not immediately answered. Order cancelled around 12p that same day, just 2 hours later. After many more emails, texts and calls over the ensuing days, on the day of pickup (five days later, 10 days after finalization of payment and insurance on the vehicle, also being paid while my car sits in their fancy display in Long Island), another call and text requesting an update to the insurance card came through.

Purchased a vehicle from Carvana and everything went fairly smooth. Make sure you look the car over before you sign or accept anything which is where I messed up. Carvana was an hour late and I was in a hurry, noticed the back window wasn't attached to the vehicle and the vehicle had previously been in a wreck which Carvana did not show in their vehicle profile/pictures. Called them a few hours later on the same day but was told I accepted the vehicle in these conditions and I need to come out of pocket for the back window. Carvana was an hour late because I was told they needed to detail the vehicle yet upon arrival you could tell it was never cleaned or detailed. Just be careful when dealing with Carvana. This is my 2nd vehicle purchased and the first one is sitting in the barn with a blown motor after two years of ownership.

Everything went very smoothly, and getting my car from the vending machine was way cool! I just wish the details about registration and inspection had been made clearer, so that I could have scheduled those as well as the car pick up. By the way, the brakes were bad but passed inspection. I would have kept the car anyway (I love it!), but I recommend having a good mechanic check it over within the 7-day window if something like that might be an issue for you.

There was a minor ding in the windshield that was marked with a red marker that I did not notice when I picked up the vehicle. I first noticed it when I pulled into a parking space pulling forward. It was not depicted in the pictures on the website. Check the car over thoroughly because all imperfections are not on the website.

Was very apprehensive when handed a stapled packed with a QR code at the time I picked up the vehicle, but it turns out, the packet was everything I needed to get the ball rolling. I did miss out on having someone show me the features of the vehicle, but was able to figure most of it out on my own. I will be taking my vehicle to our local MB dealer to have a service done to ensure everything is good to go, but the process is super simple. That being said, if you're looking for a full service purchase, this is not for you.

Second time my car is being delayed. The estimate they have is consistently lying and you won’t know the real date until you have paid for the car. Even then, that date keeps changing while I had to rush to get the insurance and paperwork done. The tech is so bad that you can’t change from pick-up to delivery or check if it is possible without first losing the appointment date and risking to get a later date instead of sooner. Customer service is so bad they know less than you do and can’t answer any question beside the robotic “delays happens, please check the app for more information.”

Great experience with Carvana! Traded in my old hyundai for a good price and got my new car in pristine condition. Everything went very smoothly at the Gaithersburg store, I highly recommend them. I purchased a 2 year old Kia EV6 from them with 25k. Had it inspected during the return period and everything checked out well.

I’ll never go back to a car dealer again and deal with the hassle of salespeople. The transaction was very easy and all done from my phone and the price was fair with no additional, unexpected fees. Our new car was dropped off at our home and our trade in hauled off. It was so convenient! Thank you!

Honestly had a great experience with Carvana from start of shopping to completion of delivery. Website was super easy to use, I love that financing was also really simple to acquire, and the people who delivered the car were super friendly. But, I’m 7 days into using my new car and the battery inexplicably died last night. My friend was with me and gave me a jump and all was well, but that is disconcerting. Really hope it's just a simple thing that needs attention and not a much bigger issue, that would significantly alter my opinion of the whole transaction. Guess we’ll find out!

Not too thrilled, there was more damage to the hood than shown on your website as well as damage to the console that was not in your photos either. I was only permitted to upload 3 issues, well, there were four???? Finally hood was approved and I was sent to a lower-tier provider to fix, Maaco, Lol. I get it fixed myself at a real body shop.

I purchased my car from Carvana in May 2024. Which was a trying experience. They do not tell you up front all of the documents they will need, you are on a time limit to complete each process. If you do not do in the correct time from of a few minutes, the process will stop and car will be on hold. But once done did not have to submit again. This was the second attempt. The. First attempt, I cancelled because the pickup date was extended due to a check engine light that I was told would take a week to fix. The second car was picked up on time. The first problem was the stereo touch screen did not work properly. We noticed all the tires were different and later even different sizes. Within 4 days the battery had to be replaced. And now I have an oil leak.

Horrible experience. My first purchase with them went off without a hitch. My second one, not so much. They have rescheduled my delivery twice. I am giving it to my daughter as a surprise college present. She lives out of state and flew in. That was last week….

Not like any other car lot experience. WAY WORSE!!! I have bought probably 20 cars from dealerships over my lifetime and this experience by and large is worse than all of them. The car they sold me was listed with at least $3000 worth of features that upon delivery were 100% for sure not in the car. Features like heated seats, and Remote start were clearly listed on the details. These features impacted the sales price by at least $3k and after these guys took my trade are only offering to refund the money but based on the lower value of the car not with the features they claimed were on the car. The Missing features effect the value by at least $3k but even after admitting that it doesn't have these features has offered me $500 for my trouble?

Buying my 2019 Nissan Altima was so easy! You all were very helpful when I had questions and made the process amazing! I went to go pick up my car in North Carolina and the customer service there was amazing! They were friendly and made it so easy to get my new car. While driving back home to Tennessee with the new car, I noticed a squeaking in the engine/tire area. I took the car to one of SilverRock’s repair facilities listed and they said that the rotors were rusty and grooved. The rotors were on the 150 point inspection, so I was not happy that it needed fixed. It should have been good to go, but I understand things happen.

I recently purchased a car from Carvana. This was the absolute best car buying experience ever. My car was delivered in a timely manner. The driver was very helpful and professional upon arrival. I was able to drive it for a week before I made the final decision to keep the car. Great Service! I would highly recommend buying with Carvana!

Car needed brakes and rotors and Silverrock only paid for rotors because the brakes were a 5 still. I paid $160 out of pocket for pads on a car that I didn't even put 100 miles on yet. This was supposed to be a good car with a 110 point inspection. Looks like this one only got a 108 point inspection. Highly unpleasant experience.

Overall the car buying experience was a 10, it was easy, smooth and quick. The only thing I have an issue with is that the car itself had issues right off the bat. I believe the alignment is off on the car, so the car shakes at a certain speed. I’ve been to 2 mechanic shops that work with Carvana and both times they let me know it might be an all day thing so I would have to leave my car. (Which I couldn’t because I have stuff to do.) Hopefully this issue doesn’t cause any more damage to the vehicle's tires. I’m remaining hopeful that this issue gets fixed because I enjoy driving this car, and I enjoyed the car buying experience with Carvana.

The process of purchasing and receiving the car was simple and painless. Every time I called to speak to representative, they were always polite, helpful and friendly. The only issue I have is that there were cosmetic damages to the vehicle that were not disclosed to me. Sure they may be scratches, dents, and dings, but I thought I was receiving a vehicle with only the damages that were listed on the site. After addressing my issues with Silver Rock, I was essentially told to screw off and deal with it. On a different note, Silver Rock is doing great with handling the mechanical repairs the vehicle needs. But other than cosmetic issues, the experience was fine from the very beginning to the very end.

Super easy process. VERY quick delivery. Even faster paperwork signing at delivery to our home. Amazingly nice people. We enjoyed the entire process: From shopping on the site, to buying, to delivery! Very happy with our experience and will definitely do it again in the near future. Thanks for everything, Carvana!

My experience was Great. I got a Fair price for my trade-in. I spent 2 weeks searching for the perfect car that I wanted and found it on Carvana. Purchasing the vehicle was extremely easy. Everything was done online and my vehicle arrived exactly what they said it would and it was perfect.

Disappointed because of lack of cleaning from inside. Could have done better, Overall I am happy w/ the purchase.

The vehicle we ordered had a cut in the headliner and damage to the driver seat that was not listed as an issue on the description and photos of the vehicle. The rear brakes also squeal when applying the brakes. We kept the vehicle because it was not worth the time or trouble to return it. We do however feel that Carvana left out important information pertaining to the condition of the vehicle. The paint has also been damaged (burnt) in multiple places due to excessive buffing when detailing the vehicle. Paperwork and delivery driver was great. Very quick. Overall not very happy but we needed a vehicle. Probably will not use Carvana again.

We wanted to like this process but unfortunately, the information about third-party financing was very misleading. We found a car we liked at a good price and started the order process, paid the down payment and shipping fee (5k). The website stated that they would confirm availability of the car with the partner company once we submitted all our documents. We uploaded driver's license. Then they asked us to mail them the loan check for the balance of the cost of the car (38k)... BEFORE even confirming the car was available.

First time ever buying a car on Carvana. I wanted a additional car for summer and found a BMW convertible on Carvana and went for it. Would totally purchase a vehicle from Carvana again! So easy to do right on my phone and no hassle! Had the car delivered right to my work! Great experience!!

This is my 1st Carvana purchase and I am very impressed with the entire experience! From the offer on my trade-in, to the $0-down purchase, delivery right to my apartment including taking away my trade-in, AND mailing me my new plates and tags! Soooo easy. Five stars, will use again!

Carvana was very easy to work with. The only issue was the car details did not include any "flaws" yet there were a number of scratches and scrapes that had been touched up. I purposely chose this car because it didn't have any flaws listed. The car works well. I'll just have to fix up the areas that are scraped.

Bought a Civic in March. Air didn't work day 1. I was told by Carvana to have it repaired... Warranty will cover. 3 shops & 3 months later, all components have been replaced, pcm was even replaced, still no air. I also needed an oil change in the first month, even tho they claim they did that & that they thoroughly inspect their cars. That clearly isn't true. Carvana will not even discuss trading in the car at this point, even though they did not honestly hold up their end of the deal, which was selling me a properly operating car. Reading other reviews, I'm glad mine is just the a/c. Others have had their entire motor go out in the first few days. Do your research on this company before buying. I am now stuck with this car.

Carvana is a fraud. You all sold me a vehicle with both cosmetic and mechanic issues that were not disclosed prior or during sale. Your protocols for submitting cosmetic and mechanical issues are subpar. You all fight tooth and nail to not cover these costs that should’ve have been dealt with prior to sale. I will never do business or recommend Carvana to anyone.

It is a beautiful car, it responds well plus accurate to a light touch. The car turns corner with ease. Changes lane without any problem. I love the rear camera that helps me back out of driveway and parking spots. It is great on the highways and the cruise control responds with ease.

To whom it may concern at Carvana, I trust this communication reaches you in good health and security. I, **, am seeking your aid about my acquisition of a 2019 **. The automobile was delivered on May 10, 2024 by your representative. During my inspection of the vehicle, I observed the following: Some issues with the vehicle include mismatched tires, a missing sunshade for the sunroof, faded vents, tint removed from the front driver and passenger windows, and a missing SD card, among others.

We loved everything about this experience! But drove 2 1/2 hrs to do the machine drop and it was broken. Wish they would have told us. We would have had it delivered instead. But we still love our new Kia Sorrento. Drove it home, it was so comfortable and great fuel economy and Awesome infotainment!!!

My first choice vehicle could not pass smog, so I ended up choosing a different vehicle. I had to replace two rear tires due to cracking on the inside of tires. I discovered this when I had a low tire pressure alarm. It appears there are no repair shops in Bakersfield, CA?

RUN. If you're reading this I said RUN. Do not do business with this company. Lies and delays in delivery. High interest rates with Carvana financing. As I am writing this I still haven't gotten my car. They made me drive 100 miles to the pickup to tell me I couldn't get the car. Then when I switched to delivery they just keep delaying. Not to mention they devalued my trade in because of all the miles. Oh and carvana financing wanted 12%. My bank gave me 7%. The cherry on top is the $1900 nonrefundable deposit.

I love this suv crossover. She's smooth, drives effortlessly, had got up and go, and corners like she's on rails. Great buy! Customer service was great. The young lady that delivered her waited patiently while I took her for a test drive. Stylish and classy at the same time. Again, love, love, love her.

Back in 2017, I purchased my 2016 Sonata. It had 47k miles on it. And I had a seamless transaction. The car was decent and the best part of it all was I only paid 12,500 for it. Perfect! I raved about Carvana and their outstanding customer service. Back then you were able to return the car within a week (this can be done 3 times) if the car was not a good fit for you. 5 star rating right??? Fast forward 2024 car paid for. I wanted to trade it in and buy another car from them. They offered me 2800 for my car. I had a lot of miles but that’s was it. I live in Douglasville GA. So yeah highway miles are pretty much expected. The part that kills me is I put filters for the same type of vehicle range with same under 50k miles. The prices were ridiculous 15k-16k some higher. For a Sonata? Used?

I love my car and all the customers service agents were really great and wonderful to work with. I will say because I got financing through a third party the back and forth with getting all the correct information was kinda of a pain and wasn’t very convenient. Overall I had a good experience purchasing a car with Carvana.

This is my 2nd purchase and trade through Carvana. My husband is about to complete his 2nd purchase and trade. I went to a dealership and was offered $3k less than the fair value of my car, and they didn't have the car I was supposed to test drive even after I confirmed before I got there. Carvana is simple and there's no pressure, no hidden fees, and a more than fair trade value EVERY. TIME.

Damage to passenger side bumper (not identified) from loading on and off of the carrier truck, Carvana denied any responsibility. Warranty claim denied. Car was very dirty and not detailed inside, or outside. Will have to spend $200 to have detailed. Third car purchase with Carvana, other two experiences were good. This was not good at all, driver was embarrassed to deliver car to me b/c of damage and cleanliness.

Every step of this process has been a nightmare from beginning to end. First, I was charged a $650 down payment for a car I did NOT purchase in addition to the $990 down payment for the car I did purchase. When I contacted the company to bring this to their attention I was given the runaround for days having to speak to a different customer service agent each time. It took dozens of "support" chats and calls and an immense amount of frustration to get the money refunded to me nearly two weeks later. I was also promised that if I submitted my bank statement after receiving my refund that I would be reimbursed for the overdraft fees incurred due to the error. I had ten overdraft fees at $36/each. I confirmed with a customer service agent that they had received my statement and that it was being submitted for reimbursement. I was told that I would be contacted within 72 hours to discuss the refund.

When I picked up my car the lady who handled my paperwork was great. My car on the outside was absolutely FILTHY…Bird poop, dirt all over like someone drove in the mud… Scratches that WERE NOT in the pictures… LARGE SCRATCHES… The girl tried to clean as much as she could and apologized.

Everything about the car buying experience with Carvana was outstanding: Customer Service, Communication, Logistics and Quality Vehicles. The vehicle was delivered on time and with care. The driver took extra time to ensure we were all set before leaving. I will always look to Carvana for future vehicle needs! Thanks Carvana!

First experience with Carvana. Excellent service from start to finish. And the day of the delivery of the car, that arrived before the window time, Jasmine, the Carvana advocate was very professional and patient to answer all the questions I had. I definitely recommend to friends. Keep up the good work!

I am a return customer to Carvana. The only reason I traded cars was that my Forester was getting difficult for my 80-year-old self to get in and out of. I love the clean transactions, the attention to detail, and the total politeness and charm of the delivery people. This might be my last car, and it is fabulous! Thank you, Carvana!

Everything & everyone has been wonderful to work with, even when there was issues before getting the car. One thing I would recommend check the tires a little better. All four of my tires were dry rotted and one of them blow. Not a fun experience and then the donut was flat also.

I’ll never go to a dealership again. It’s so easy and I don’t have to deal with all of those dealer packages that nobody asked for. If I need a new vehicle or want to sell the ones I have Carvana will be my first stop every time. I’ve sold and bought vehicles now and both processes were amazing.

This is the second vehicle I have purchased from you guys. When the car arrived I immediately noticed more cosmetic damage than what was disclosed in the listing. Then it didn't come with a remote key as advertised so I requested a replacement with your team. The original rep I was dealing with told me he had to check and when I messaged back I was told it was approved. I told my local Kia dealership to go ahead and replace it but when my mechanic submitted the claim it was denied. When I got back in touch with you guys I was told they made a mistake, but they wouldn't honor the approval. Now I’m out almost $400 for the key that you said was approved. This put a very bad taste in my mouth and I will not be purchasing another vehicle with you guys ever again. At least the car is mechanically sound. It just needs $1700 worth of maintenance work that should have been done prior to being sold to me. Thanks Carvana…

Shopping for a car this way was so much easier and I found a better deal than I could get haggling at a traditional dealership. The delivery was great—very quick and convenient. Customer service was great—especially the delivery person who was so kind and helpful. I would recommend to anybody.

Extremely disappointed with my experience at Carvana in Tempe Arizona. My vehicle is a lemon and I am having to jump through so many hoops in order to try to rectify the situation and ultimately will end up returning the vehicle. I don’t want to buy a new used vehicle and find myself in the shop on my way home.

Carvana makes buying a car easy and hassle-free in my opinion. My new car was delivered on time even a little earlier than expected, which was an exciting experience. Very friendly delivery driver and the process is quick and convenient. A quick test drive and sign some paperwork and you have a new car. Very pleased about my experience with Carvana.

The jeep was delivered with a chip in the windshield. Door was repainted and the door seals were missing/not installed. The carpets all completely covered in dog hair. The Carvana delivery driver was told about the chip in the windshield but did not document at time of delivery. I have a phone video during the drop off and Carvana and the warranty company both refused to help.

First car I bought was damaged in transportation. I had to wait 2 days for a shipping fee to transfer over into my account before ordering another one. Had another Camry picked out and went to place the order with the carried over shipping fee and was receiving an error. Called customer service and they said they knew why it was giving me an error message but couldn't tell me what the reasoning was. Customer service told me that a 72 hour hold would be placed on the car so no one could buy the car while they were figuring it out. The next day customer service told me that the car I had picked out was not available anymore even though I had been waiting with a hold on it for 72 hours. I was without a car for over a week and had to call off work multiple times. I would not recommend Carvana to anyone, it was not a good experience. I would have cancelled and went somewhere had I not paid $300 in a shipping fee.

No communication. Vehicle came with no PA state inspection needs two rear tires and other things to make safe. Didn’t receive any paperwork for my loan or anything and couldn’t even push my first payment out after putting down 4500 dollars. After my free week they want payment in two weeks. Very disappointed in my experience

The car delivered with a chip in the windshield. I told the delivery driver before I signed for the delivery. He said it would be no problem and Carvana would replace the windshield. I had to call a bunch of times and kept getting the run around saying they did not cover the windshield and the driver should not have said it would be replaced. The car was in a previous accident based on my mechanic and a Carvana repair facility. I was told the car should have been totaled and to return it immediately. I am in the process of returning it but they are saying I need to be available from 8am to 8 pm. I am trying to chat with someone about getting a courtesy call before they come since I have work but I have not received a response. I will never buy from this company again. There is no reason the fact that this car was in an accident was overlooked as part of the 150-point inspection. This company has lost my trust and confidence.

So today, they were supposed to deliver the car to me. But! An hour before the delivery time, they called me and said that the rearview mirror on the car is broken, so they can't deliver it to me. When I tried to find out from the support service what happened, they just replied that they're sorry and that they could only deliver it in 5 days. When I asked "why is the broken mirror not listed in the car's profile?" They said they don't know. When I asked "why does it take 5 days to replace the mirror?" (It's not an engine or a transmission!) They said they have a lot of work already, and they don't have time for my car's repair.

This was a great experience. I traded in my current car and was so happy with the value assigned, and immediate reduction in the price of vehicles seen while shopping. The delivery process was easy with detailed, simple and clear instructions that Carvana communicated on a daily basis while waiting for delivery. This was a great way to buy a car!

There were many cosmetic issues with my vehicle that were not listed in description. It is deceptive to list only a few minor scratches, because it leads the buyer to believe more substantial blemishes would be noted. However, most of the more serious cosmetic damage was not listed, nor will responsibility be taken for bad listing practices. I’ve been relaying my photos to anyone thinking of purchasing through Carvana in the future.

I was skeptical about using Carvana and the entire concept of buying a car unseen on-line. The online reviews seem to be a bit bi-polar. Carvana ended up having the best selection of the model I wanted, so I began saving/tracking them. All of the prices were in-line with local dealers and other online price tools. Once I clicked "buy" the process went smoothly and exactly as stated on-line. The car is exactly as described. I received my plates within 3 days of the 7 day trial. I chose to pick up the car from their local lot; the car & paperwork were ready and waiting for me. The staff was friendly; I was out in 10 minutes. I would buy from Carvana again. I'm very happy with this purchase. I guess this IS the new way to buy a car.

Purchased 2 vehicles. First vehicle they showed good customer service, helpful easy process. When I obtained a 2nd vehicle they lied about the process of the purchase. Changing many things from the first purchase and not informing of any changes and assure me process was exactly the same. I was conned out of 20000 for a vehicle that doesn't even come to be anywhere near worth that amount And stuck with paying the first month's payment around 2 weeks after receiving it and a registration that was supposed to be included in the purchase for another 800. I would never do business with them again. And will be glad to inform anyone I know interested in purchasing from to avoid them at all cost.

I received my car from Carvana on 6/4/24. The car then had to be taken to the shop on 6/8/24. And it back in the shop today 6/12/24. It supposedly went through a 150 point inspect yet I am already having issues with it. I had to have the entire car realigned and I had to have the brakes replaced. No issues were disclosed to me when the car is dropped off. I should not be having these issues with a car I just got. while it has been covered with the warranty I have lost money from having to call off work and have lost time with being stuck on the side of the road and being at the dealership.

We purchased a vehicle from Carvana on 04/01/2024, which is especially fitting since this whole experience has felt like one big joke. We jumped through several weeks of hoops trying to get them to accept the cashier's check from our bank. We had to recut the check three separate times due to conflicting info from the "advocates." The first one told us not to include the non-refundable shipping in the check. Then we got called back days later stating that we needed to include the non-refundable shipping in the check. So we went back to our bank to recut it, only to be told a third time by a different rep that their underwriters absolutely would not allow use to include the shipping in the check, and we were basically treated like we were crazy forever trying to include them in the check, despite being told by two separate advocates that we were supposed to do so.

Vehicle was very dirty, looks like was not even cleaned in the inside. The outside had a lot more scratches than mentioned on vehicle profile, a lot of touch-up paint was unnecessarily applied to the driver's side of the vehicle over scratches that easily buffed out. For paying a premium to buy from Carvana I am pretty disappointed.

I finished all my paperwork within deadline. Friday a gentleman called me twice about my bank's check. I told him I was picking it up at 4 and sending it in as soon as I got it. For some reason a bad hunch I reached out saturday to make sure everything was good for Sunday. I was told no, I had to reschedule because y'all called my bank after they were closed to “verify check”. 7pm east coast time. We all know banks are closed, did not attempted 9-12 on saturday but that's my fault also, at least to who I spoke with multiple times on the phone and chat.

I received my car from Carvana and noticed an issue within 15 minutes. I immediately called and followed their instructions, but I had to use the car before getting it to an authorized dealer. Silverock, the warranty company, is refusing to cover the cost of replacing the batteries or diagnosing the issue, which amounts to $550 just to identify the problem. Additionally, Carvana is demanding over $850 to return the car because I exceeded the 400-mile limit. Carvana sold me a defective car and is now passing the repair costs onto me. I am seeking others in New York State who have had similar issues with Carvana to file a class action lawsuit.

I applied for a car on Memorial Day weekend. Carvana asked for a down payment, but stopped the purchasing process of the car because they were unable to verify my credit history. The credit bureau was closed. However, Carvana proceeded to take the down payment out of my bank account without a loan approval for a car. I called and asked why did they take the down payment before the loan was processed and approved, they could not give me a valid reason. I asked for my money back and I was informed that it would take 10 business days from 5/31/2024 to refund my money. I did not sign any documents, the loan process was not completed, nor was I approved for a vehicle loan. As of today, 06/11/2024, Carvana has not returned my down payment.

When my 2019 RAM arrived via your truck the front paint was scratched due to your loader driving it into the front white skirts. Also, the bedliner piece was off. The driver and I put it back on but subsequently blew off. Because your website had issues loading issues it took some time for you to agree to fix your scratch issues. Also, you did not respond to the bedliner issue. Now I need to take care of it.

Your customer advocates need to be properly trained and show more empathy for their customers. Don’t think I will be ever getting a car through you guys again because of this. I used to work for your company so I know what the expectations are for the employees and so far I am NOT impressed.

First vehicle arrived with body damage that wasn't disclosed. I took pictures before it came off the delivery truck, informed the driver and informed a customer advocate within an hour or so. I also informed the person who reached out later to confirm the replacement purchase, and she did get the second shipping charges dropped off. She also advised that I immediately upload the pictures to the website. Ordered a replacement vehicle, which arrived in perfect condition, albeit after a week long delay. I told the second driver about the damage, and she said that NO ONE noted in the transaction the damage and that I'd have to pay for it. But she was extremely helpful and was able to get it worked out so I didn't get blamed.

Delivery was delayed 3 times, but I was not contacted by any human until 2 days after the 3rd delay. It took a month to receive the vehicle and paid insurance the entire month. They offered $200 to compensate, but waved the instate Delivery fee after several conversations. The license plate bracket was broken when it arrived, I submitted a claim on last day of my 7 days and no response. Vehicle was not detailed prior to delivery.

First time buying a car online, I went to a few dealers in town, however wasted time with them trying to upsell or not honor the approvals online. Decided to take the leap and get a Tesla online. And boy this car has been great. Any issues I had, a simple call to Carvana and they fixed it. Will definitely use again.

From start to a slight hiccup with delivery my experience with Carvana was perfection! The ease of this experience was delightful for someone who hates going to a car dealership. My wife wouldn’t sit through that again! This was easy and she picked the vehicle she wanted and using the choices available. Plus, getting and using Carvana financing was so easy to use for her. I def will be buying my car/SUV with Carvana!

This was the easiest hassle free car buying experience I’ve ever had. No pushy sales person, no hidden fees, upfront pricing, and a wide variety of vehicles to choose from. I was apprehensive about buying a car sight unseen but all of the pictures were accurate and knowing I had 7 days to change my mind put me at ease. I love my new car and I will use Carvana for all of my future purchases.

After purchasing five cars and all five cars have major safety issues. I am stuck with a vehicle that supposedly passed 150 point inspection that was sold to me with a nail in the tire oil inside the motor and now I have to deal with all these problems and headaches, and God only knows what else is wrong with this vehicle. There is glue all in the inside of my windshield, and I sat here and listed all the things that was wrong with the other four cars I returned we would be here all day.

Great experience from the start of the process to now (just over 1 week so far). Very happy with the car. It arrived on time as scheduled. I had it inspected by local mechanic and they found no issues. Did find a couple cosmetic issues but customer service was great and I am happy with the outcome. Would recommend to friends and would purchase again in the future.

I was skeptical at first getting a car this way but am very impressed by how smooth the process was, how great the customer service was, and also love my new Honda. Thank you for making this such an easy process. I referred a friend who will be purchasing a new vehicle soon too!

The car is in excellent condition for its age. The only thing I found wrong and not shown on the checklist is the right rear door body weatherstrip is torn, and the paint on the right front door inside door bar handle is peeling. Having spent my career in new car Dealerships I understand the challenges of this business.. I have recommended Carvana to several friends. Thank you.

Very easy buying process but unfortunately there is no way to physically see or sit in a car prior to buying it. As soon as we sat in the car we knew we had made a mistake due to the smoke smell. It looked great in the pics and there was no mention of the car having been smoked in. But at this point they have already handed you the keys and gone into locked doors back into the building. I returned the car but now I’m out the non refundable shipping fee.

(Carvana damaged my vehicle and will not let me have it for three weeks from purchase date and will not disclose the damage they caused) Well here I am I bought a Carvana vehicle with delivery expected in 6 days. On the 4th day I get a notification that the car was “delayed in transit“ adding two weeks from the initial delivery. So I called and called and chatted and chatted for 5 and a half hours to finally find out my car (which I’ve already paid for) was damaged and they will not disclose why how where it is absolutely nothing. This is a perfect history low mile GEM with never having had any damage or paint work in its life, and trust me I paid for that part.

My experience trading with Carvana was one of the easiest trades I ever made. I spent about 30 minutes on the computer and no more than 15 mins on them dropping off and picking up my trade. I got a good fair price and a fair trade. I would recommend this and will be doing it again in the future. I actually saved a lot of time and I feel good with my deal through Carvana. They took care of everything, hassle free.

The Carvana car buying experience was even easier than I expected. I was happy with the fair trade-in price and the relatively seamless process from trade in to purchase to delivery to documentation. A couple of nitpicks. The car was delivered with just less than half a tank of gas, and with the coolant level low. I received a Low Coolant error message within 10 miles of driving. I am not sure how that is possible given the car was supposedly serviced prior to delivery. And shouldn't there be a full tank of gas?

This is my third vehicle purchased through Carvana and I will never buy a car from a traditional dealer ever again. This process is fast, smooth, and painless. Great selection of vehicles, very competitive prices, very easy financing process, smooth ordering process and fast delivery process. You do not have the frustrations of dealing with sales people that you get at a dealership.

You did not openly disclose the windshield was cracked. Internally you knew it was and "fixed" it with silicone to stop the spreading. No pictures were on the site to show the damage and this was blatantly hidden from me when I purchased. I've filed with the CFBP and once that is completed, I will file suit if necessary to have a jury decide if you were deceptive in your advertising.

Unable to customize my down payment. Unable to use USAA loan. Unable to request transfer my veteran plates during the online purchasing process. I verified my car arrived and was sitting in the Carvana parking lot while I still received updates about it being in transit. I had an appointment for 1020 but the 1040 appointment got their car before me.

I bought a red 2018 Dodge Journey SXT and the description said “no reported accidents” but I can tell that a good bit of the vehicle has been repainted and one of the reflectors in the back is loose. There was still masking tape with paint on it in a few areas of the vehicle. Also, the bumper screws were loose. There was more wear and tear than was shown in the pictures, the screws and bolts under the seats are really rusted in the interior so I’m not sure if it’s been in a flood or not, considering that’s extremely abnormal. It only came with one smart key fob when the vehicle always comes with two. They’re very expensive to get a spare.

Terrible experience where they didn't meet the deadlines they sat, there was damage all over the car they didn't disclose and tried to say it was normal, and just abysmal customer service. I would not purchase a car from them again. They def need to work on processes and taking care of the customer.

I was having issues with other places to get a car after a total loss of my car. My overall experience was different than sitting at a dealership. I downloaded everything at my convenience and I'm overall satisfied with my truck and everytime I call and speak to someone they help me and very courteous.

My experience was smooth and fast. It was the easiest car-buying experience I've had by far. Kudos on the business design. Watching my car come down the vending machine after putting my token in was really the cherry on top. The opportunity to try a different car if I wanted was also a great feeling of comfort. I love my car and definitely will be recommending Carvana in the future.

Thought this was going to be a good experience. Buying was easy, but the customer service so far is awful The vehicle was delivered a total mess, mud caked everywhere, definitely not cleaned. Several other dings and scratches than on site. I let that go, but it was also advertised with a hard top but came with a soft top and when I required they basically said, "" oo bad and we will send you a whopping $100 in about 6 weeks for the inconvenience. I also tell them they have the wrong address on my registration, they assure me it will be registered and paperwork will go to the correct address.

Everything was clear for what they needed. They communicated through email with clear instructions of what to bring. I would recommend Carvana to anyone. I had to drive 4 hours to pick my car up, I wished that they actually offered delivery to my home, but the drive was worth it. I’ve had my car for a week now and I love it.

Bought 2023 Chevrolet Bolt with low mileage from Carvana. The wait for the car was 10 days, but now that we have it we are very happy with the vehicle. We were fully informed of every step of the process. The license plate and permanent registration have not arrived yet, but expect them soon. The hand over of the car went without a hitch. We got only one set of keys which was accurately mentioned somewhere in the lead up documentation, but I still found it irritating. Happy with our car, and Carvana.

I bought a 2023 Chevy Bolt EUV through Carvana. It had been owned previously by Hertz. Although I could have purchased a similar model directly from Hertz, I chose to work with Carvana for multiple reasons. Firstly, Carvana provided an accurate portrayal of any imperfections through photos and description. Hertz Online did not. Secondly, Carvana made the transaction very easy; even providing a delivery option (which I paid for). In addition, you cannot beat Carvana's 7 day return and exchange policy. My only criticism is that I initially purchased and received a Bolt EUV that was advertised to have Adaptive Cruise Control, which it did not have. I exchanged it for a lower priced Bolt EUV that had only Standard Cruise Control.

I was hesitant to use an online car buying process, but I am so glad I chose Carvana! Everything was quick and easy. Every employee I have encountered was incredibly kind. Any questions or issues have been handled in a prompt and satisfactory manner. I don't know that I could buy a car any other way again!

Leary of Dealers been burned before!! Carvana seems different. We will see. Their process seems more straightforward! The car matched the picture that was indicated on the screen!! They do a Carfax which also helps in the process and if need be they bring the car to you!! They show the inside and outside of the car!

Carvana struggled with customer service. The phone tree is a joke. Live agents are dismissive and unable to provide real service. Carvana struggled to meet their own deadlines. The pickup was the only smooth part of the process. Once we got the car, it was ridiculously evident that Carvana did nothing to verify condition of the car. 12 engine codes popped in addition to drivetrain errors. Car had not been serviced in almost a year. To say the entire process was a disappointment would be an understatement.

The process was so easy and they delivered my car. They were on time with my delivery too. The gentleman that delivered it was super knowledgeable. I would never go to a dealership. And I'm 100% satisfied with my purchase. Thanks, Carvana. I know that I will be a repeat customer.

This was the first time I purchased a car online. The process was simple and resulted with more time for myself. No more spending several hours in dealerships wasting time. Felt more in control with the buying experience. Plus the selection was very vast and the alerts are very helpful as well.

Purchasing the vehicle was super easy. It's a beautiful Rav4 Hybrid that I've wanted for some time. The reason I'm leaving 3 stars is because it was slightly damaged during transportation and now I'm dealing with that inconvenience. They wouldn't give me a discount on the transportation fee for the damage and inconvenience either. Not sure I would buy from them again because of these reasons.

Having purchased many vehicles over the past 50 years in the traditional method, this was so different. No hassling, no phone calls or texts, no pressure. I learned that when you find a vehicle you want you had to act quickly or someone else would choose it. Overall a great experience although unsettling for a traditional purchaser.

I totally understand not all cars are great... We had to really get on them, and finally, they did one repair... the car has electrical problems. After that it became a rabbit hole for money. The car is not working and too expensive to fix. The body great, the inside great, the car just sitting in a space. With a note to be paid... Will never refer CARVANA.

Everything but the pickup was pretty good. When I went to get my car, the location was not the best neighborhood, and neither were the staff. Staff was not adequate in their knowledge when I had my questions which made me not want to ask more questions. The vehicle itself was very dirty when picked it up, streaks and dirt among some unknown substance that remains in my door pocket. The vehicle itself I was happy with but not the appearance nor the presentation of the establishment.

My experience was very good. The speed in which all the tasks were completed and verified was fast. The attentiveness of staff was outstanding during phone calls. The car was flawless. The only issue I noticed is that the gentleman that drove the car on the apron manually pushed the electric side mirrors in and back out by hand. I told him that the mirrors were electric and he replied, “I didn’t know.” Hopefully there is not damage found later. Just a little training on different vehicles would benefit your customers. The attendant was trying to do a good job. As I researched I heard a lot of horror stories, but I am glad I have an excellent experience. Thank You!

Enjoyed the experience but expected a full tank of gas and more than one set of keys. I did like the no haggle purchase and upfront costs, a lot and will always consider Carvana. The was nice and clean and the minor blemishes advertised were unnoticeable to me. Enjoy the ride.

The buying process was great and very simple, too simple almost it was done all in a matter of a few clicks on the computer, however when I picked up the truck, it had new tires on the rear but the fronts were still factory from 2017! I requested two new front tires but the management said, "No. They are within spec to sell," I argued saying, "But by the year of the tire they are unsafe for the road," which in turn the “technician” came out and said. "If you don't like the truck then don't take it or pick another truck." Once I took the truck home I noticed a nail in one of the front tires as well, so having the truck a week and buying new tires for it kinda sucked but overall love the truck and like I said the buying process was the best I've experienced.

From start to finish- this was a great experience and the absolute BEST way to buy a vehicle! I love all the text/email updates as I waited for the order and instructions were very clear. I hope you can find the man that delivered my vehicle and commend him on his great work. He was extremely friendly and informative. He had a great attitude/demeanor. Thank you Carvana.

Terrible, terrible company!! This company survives by scamming people. You buy a car pay their “non-refundable” shipping fee and they delay, delay, delay until finally cancelling after one of their associates told me I would get the fee back because of their error. THEY SCAM PEOPLE. They will not give me back my $1,590 shipping fee.

Purchased a 2021 Kia Sportage and received it on 5/30/2024. Car was listed as a 1 owner No accident vehicle. Only showed one little scratch in their 360 walk around. The overall transaction was great until the vehicle arrived. The right front fender and obviously been painted recently by them I presume. There were sooooo many fisheyes in the paint almost unbearable to look at. The car is covered with overspray, hood, mirrors, bumpers, etc. So I filed a claim with them and currently waiting for their third party warranty company to reach out. I will update this review once we see how this goes.

I was shopping around for a Chevy Camaro and I found Carvana. I started looking at a lot of stock they have and I found the perfect one for me. I was shocked at how easy and fast it was to get my car from Carvana. I know I have never had a better car buying experience than the one with Carvana. I would do it all over again with Carvana.

There were some things that I really liked. I liked the wide selection of vehicles that you have to choose from and that you don’t have to deal with any annoying salesman. I didn’t like that we weren’t able to see the car at all until after all the paperwork was signed. There are 3 dents and a whole lot of scratches inside and out that weren’t ever mentioned to us. I know there is a 7 day return policy, but that’s a huge hassle. I just wish they were mentioned beforehand.

Multiple shipping delays that caused over one month wait, in the meanwhile I paid the loan and insurance. I used 3 unpaid days of leave, had to reschedule 3 work trips on my own dime (paid flight change fees).. One of the delays caused a new contract and the wrong car was added as trade in, so Carvana took more money out of my account. I was charged multiple times for shipping same car (eventually refunded). When finally delivered - the driver arrived early, before my appointment time, and had a terrible attitude when I asked her to wait while I finished a work call. She was so rude to me and my husband, really obviously doesn’t like her job. Refused to speak to my husband, refused to help taking the plate off our trade in pickup as it was loaded before we had a chance to.

First BMW had a few notifications that needed to be addressed. I was not satisfied with the car overall. I called an exchange advocate, who was so patient and kind, that got my exchange taken care of. A couple days later, I was able to exchange the old ride for a new ride. I have been beyond happy ever since. As of today, I plan to purchase all my vehicles from Carvana.

Do not buy anything from Carvana ever!! They refused to issue me new temporary plates after my current ones expired. Customer service constantly just dodged my questions and even just abandoned chats / hung up the phone on me when I asked about new temporary plates. 4 months after receiving my car the check engine light comes on and take it to get repaired. After 5 weeks they gave it back to me and said they couldn't fix it because the wiring was so messed up only the dealership would be able to help me. So I took it to the dealership and they fixed it but it cost $3800 dollars in repairs for a $18,000 dollar car!!!!

We had a couple hiccups along the way, but we got everything ironed out and I had my new van in about 2 days! The van I purchased was a 2013 town and country with 37k miles on it. Got it for an amazing price as well! The person that delivered the van was very nice and professional.

My experience buying my car with Carvana was excellent. Nothing to complain about it, all the processes was easy. The delivery of my car were on time and the driver were so nice. Explain everything to me, car come as the pictures. So I recommend buying in carvana 100%.

Easy process, delivery great. Car features listed a CD player, but no CD player is in the car-disappointed in that. Otherwise very happy with the purchase and the car is great. I would use Carvana again. Customer service at delivery was great, very knowledgeable and went quickly. Great service all around.

I love my car, it was perfect! The vending machine was so cool. Even with my car having a dirty spot in the back seat, they made sure to clean it up before I left. Everyone was very friendly and the process was easy, the app was easy as well. Thank you very much!

I need to know what the first payment date is and if it is draft or pay online, which is what I prefer. Delivery service was great. I wish I had done this before. The driver was very courteous and helpful. My next car will be from Carvana. I have already recommended Carvana to many of my friends and relatives. They were impressed.

It was a dirty vehicle, the service light came on, and customer service was horrible. I spent over an hour between SilverRock and Carvana. Both useless. There seems to be a lack of understanding between a repair and servicing a vehicle. I had to service the vehicle and have it detailed which Carvana refused to help. They will be in trouble with the way the market is going. Local dealers help people clean and service their vehicles.

This was my first experience with Carvana, and except for the online order process once I found my car, everything went beautifully. It was a pleasure to view all available cars and their specific features from the comfort of my home. Car delivery and signing of final contract (with Notary provided) was a celebration! My car looked just as it appeared online. I am super pleased!

I purchased a plug-in hybrid Volvo XC90. Pictured online in the trunk was the power cord and floor mats that were supposed to come with the vehicle. I was told by the field advocate that this has happened before and he has gotten the cord FedExed overnight. After not receiving the cord, I proceeded to contact Carvana and was told that they could not get a cord to meet a refund to purchase a cord. I am extremely dissatisfied as the cord was pictured and is needed to use all of the features of the vehicle. I have been a huge advocate of Carvana by purchasing and treating in my last two vehicles with you. Moving forward, I will not be using Carvana because of how you've handled this experience.

Only reason I leave a mid review is because, your misleading on the description on the truck We bought, and the steering was unsafe. We had to get it fixed, not very good communication with one of your staff members online.. Another lady we spoke to was great, very helpful. Other than that I would highly recommend anyone to buy from Carvana.

10 days ago my husband and I purchased a car from Carvana. Two days ago, the battery died. Today we took the battery to a repair shop where they ran a diagnostic and it said the battery is completely dead and a bad battery that no longer can hold a charge… I called Carvana and they said I have to pay $100 for it to be repaired! Additionally, the car came without a gas cap and they refused to provide us with one. Just very frustrating that they do not properly inspect their vehicles and do not offer to make things right.

I would NEVER buy through Carvana again, or recommend it to a friend. The process was a pain from the beginning to the end. First frustrating part is when you go to apply for the car and it tells you you can receive it on a certain day and then you continue applying and put in all your info only for it to tell you that it’ll be a week later than it originally said. When I finally got to pick up my car there were scratches all over the place that were NOT in the pictures in the listing. The guy said “it’s probably from loading it onto the vehicle or when they cleaned it”. What??? He also forgot to include the charger for my car and I had to go back in and ask for it. Buying from a dealership would’ve been 10x easier.

My wife purchased a vehicle, including a $690 shipping fee. We were told our insurance company could not send us the information showing the vehicle was insured until two days later. My wife informed Carvana and the agent told her no problem, the car would still be held for her. The next day we were told the car had been sold to someone else. The agent refused to refund the shipping cost although the vehicle never shipped. We were told we could not apply the shipping fee to another vehicle purchase. Even if the same vehicle somehow came avaliable we would have to repay the fee again.

This is my second purchase with Carvana. I bought a 2023 Kia Sportage. They delivered me a car with a cracked windshield. I was told to call SliverRock, their repair company to start the process to get it fixed. Silverrock needs a confirmation email to start the process. I called Carvana twice they refused to pay to fix the windshield but told me if I was unhappy with the condition of the car to go back on their website to exchange. I just want my windshield fix, it will not pass inspection in my state.

Let me first start by saying I never thought I’d find myself buying a car 100% online. There’s a level of uncertainty and skepticism that comes with the territory. So far I can happily say that this has been the easiest car purchase I’ve ever had. Having bought dozens of cars before, that’s saying something. I hope the ownership. I can’t comment that much on billing as of yet because I have made my first payment but hopefully that is all as seamless as it was acquiring the vehicle to begin with.

Fairly easy experience to shop and find a good car, had a few hiccups with their document process but nothing major. They did deliver the car with a filthy inside windshield, and the vehicle had slight bumper damage not shown on their pictures. The car's floor mats were shown as clean, but the one with the dried milkshake spill all over it was hidden on the bottom to not show it. I was going to replace them anyway. Overall I would say Carvana tries to hide some imperfections to get their inventory moved. Not a deal breaker for me, but be cautious.

My mother in law sold a truck to Carvana a year ago. The deal was perfect. So I decided to try. I went in and got a great offer for my wife's Cadillac and traded it for a BMW for her. The deal was so easy and we had the car delivered fast. I am so surprised how fast and easy working with Carvana is. In fact, I traded my Durango in for a Ram Truck with Carvana! All in 2 weeks' time. When it's time again to trade in, I will do it again!

This is the third vehicle I have bought with Carvana in the past five years. Each and every time I assume there is some risk purchasing a vehicle in today's technology landscape. However, each and every time they continue to impress me. The most recent vehicle I bought came in and I took a test drive and it was awesome except a couple days later I noticed a few things, such as breaks needing to possibly be replaced. So I called Carvana. They allowed me to go to a repair facility and I got not only new brakes but some other things that needed to be done completed at zero cost to me and just when I thought I was going to have my first less than great experience with it, they end up delivering on customer satisfaction, and customer experience yet again.

Easy way to buy a car. Everyone I talked to were very helpful. Car was in excellent shape and was able to pick car up early. I highly recommend Carvana. When I picked car up the advocate was very helpful and went out of his way to get me in the car so I could head home. 3 hour drive.

...defects not pictured, no level 1 charger or cord (I was told I would get $160 to buy my own but it takes 10 days to get approved and 10 days to receive), I spent 4 hours at a repair shop. I suggest getting repair shop list for EV vehicles. Out of the four shops in my area only one was willing to look at my vehicle. Convenient to do over technology but when there are issues it's frustrating. SilverRock is also the reason for the low rating.