Carvana Reviews

1) Carvana refused to deal by my bank's trade in procedure and cost me an extra $620 while getting paid the same for my trade-in. All the while, every rep I spoke to/dealt with was telling me "No problem, we'll get it all taken care of.". 2) Carvana's phone reps can't speak/understand basic English. The result is a painful process that's supposed to be revolutionarily simple. They made what was supposed to be a joyous occasion one I don't ever want to go through again.

I came from a family who owned a dealership and always felt the experience of buying at a dealership was so anxiety driven. The constant back and forth of the sales person with their manager, waiting forever, and having so many other fees in the final price. This was SO much easier than any major purchasing experience ever has been. I'll be back for my next vehicle.

There were problems—a faulty sensor, front seat heat/cooling not working, and scratches that were not disclosed in the listing. I was not happy to discover them upon delivery and considered returning the car, but because I sold my old car to Carvana, I would have been left without something to drive. Because of the issues, I may be hesitant to use it in the future. Despite those issues, which are not major, I was happy with the overall process.

Beware - Carvana will misrepresent details and options on their vehicles. Carvana will not stand by their word and own up to their misleading (bait & switch) vehicle listings. The only thing that I have to say positive about Carvana is the ease of the entire process of finding, purchasing, financing and delivering the vehicle. However, after going back and forth with Carvana for over a month to resolve their mistakes, they still haven't been resolved:

1st car delayed 2 weeks because of mechanical issue then was delivered with a cracked drive shaft and 3 out of 4 shocks leaking and the whole bottom was rusted. 2nd car transmission was slipping, 3rd car bad rotors, a/c not blowing cold air and turbo leaking. Had to take it to 3 different mechanics to get it fixed. Also there was an extra down payment that was not discussed over the phone was texted to me after I got off the phone with the customer care person.

First time buying from Carvana. Car searching was easy and efficient. Once I found the vehicle I wished to purchase, I started the online buying process. The application was easy but had trouble uploading documents up to the point Carvana telling me the car had been put back online for others to purchase. This did not make me very happy having already put a lot of time into completing the online process.

I took delivery of this beautiful, blue 2022 Honda HRV on October 17. Initially noticed that were more cosmetic blemishes than in the ad. I said something to the delivery driver who told me they can no longer do anything about that and I would have to file a claim. Or he could take the vehicle back. No big deal, had them leave the vehicle and started filing a claim with pictures. I heard back about my claims the following day, stating that they are normal wear for this age/usage and the claim was denied. We aren’t talking small chips on the front bumper but large scratches (12+ inches) and tar caked to the paint. But that’s “normal” for a 2 year old vehicle…

Carvana was an awesome experience and will be the only way I buy cars going forward.. Easiest car buying process ever.. From picking, to paperwork, to my trade in and the delivery this process is a million times better than any dealership ever.

I was amazed about how the process of buying the car went, so easygoing, no hassle, straightforward to the point, The car was clean and look exactly like it showed on the photo. It was nice that it was close to what I wanted to be for my monthly payments to be.

Although I love my car, I am very disappointed with the lack of QA before selling it to me. I had to get an alignment done, which isn't too big of a big deal since it was covered under warranty and I got it back same day. Where the major inconvenience comes in is the entire rear bumper needs to be replaced, so I am without my vehicle for 9 days. This is incredibly inconvenient and wish it was handled before I purchased.

I work all the time. So buying online seemed to be my only option. Which worked out great for me. Carvana gave me all the details I needed. My car is awesome. I'd recommend them to anyone. Everything was real easy. All online. They detailed all the info I wanted and needed. Guys if you work a lot and don't have time to go shop for your vehicle. This is the way to go. Thank you Carvana.

I was generally very satisfied with my first experience of buying a car through Carvana. All of the representatives who I dealt with online, by phone and in person at my residence displayed a high degree of professionalism. Even though the delivery date was moved by a few days, I was kept informed of the progress. The only problem I had was that the cleaning of the car prior to the sale was not up to a good standard.

I was very pleased with the ease and speed of my purchase. I especially liked the Car Fax report and openness with all aspects of the car. I have always been a car dealership kind of guy. My situation called for me to think outside the box. I’m a Carvana guy from now on. I will sing your praises to others. Thanks

I work for Carvana but this was my first time actually going through the online purchase process and vending machine experience myself. I got a 2020 Mazda CX-5 and I am obsessed with it! I had a great experience, the vending machine was a really cool and unique experience, I brought my mom along with me and she had a great time seeing the car get dispensed too. My car was super clean and in great condition when I received it. I took it to the Mazda dealership for a complimentary inspection and it passed with flying colors! Definitely would recommend the pickup experience to anyone looking to save themselves from hours at the traditional dealership.

I had the best experience in purchasing my vehicle. It was easy and very convenient. I received text messages to let me know what was going on every step of the way. My delivery person, Peter was absolutely the best. I am enjoying my vehicle and I love it. Thank you, Carvana.

This is my second time purchasing from Carvana. Initially I wasn't happy with my experience this time around, but Carvana made it right! Specifically, a representative named Darrell was extremely knowledgeable and helpful in securing the car I wanted. If not for him, I would have gone another way. He has made me a loyal Carvana customer for future purchases.

The mileage was misrepresented. The exterior of the vehicle was poor. I received no communication in regards to my concerns that I had raised immediately. I will never buy online again. Definitely not from Carvana. I will make sure all I speak with know how I feel. Thanks for not responding to my vehicle issues. Carvana sells a fake bill of goods!! I left a one star rating only because the feedback system would not allow me to continue without. If it was up to me Carvana would get a ZERO rating!

I purchased a 2017 Ford Escape, and my experience with their customer service has been nothing short of dreadful. During the delivery, I was waiting for a friend to join me for a test drive when the delivery driver abruptly left. Once my friend arrived, I discovered a small crack in the windshield. When I reported this to Carvana, they advised that I should have mentioned it to the delivery person, and that the repair costs would be mine to cover. Then, on the eighth day—just one day after the 7-day money-back guarantee—the battery died and required a complete replacement. I reached out to Carvana Service & Repair, but once again, they informed me that they could not assist and that this expense would also have to come from my own pocket.

I couldn’t be happier with the Carvana experience! Every aspect of my experience with Carvana was extremely professional and attentive. Vehicle delivery and condition was exceptional!! I will never purchase from a dealer again after my experience with Carvana. New tires were installed on my vehicle which was unexpected. I received an extra set of floor mats. Thank you.

We are happy with the vehicle we purchased overall, but the experience was less than ideal. We were given a delivery window of 8-11 am on a Tuesday. We were informed around 10:30 that the car was not at the Carvana location and it was in transit and would still need to be detailed before it could be delivered. The car was finally delivered around 2:30 pm causing me to lose an entire day of work. (I am a carpenter and cannot work from home.) Over the weekend the one single key we were given with the vehicle broke and cut key part of the fob broke off and was lost and we were unable to start the vehicle because it's a turn key ignition.

Absolutely terrible customer service. Vehicle failed before I even made it home. Had to pay towing costs out of pocket, trying to return the vehicle within my 7 day window has been impossible and all I keep is getting is that they are sorry. Dealing with them is all wine and roses during the purchase of the vehicle, as soon as something goes wrong you get nothing but a runaround. Vehicle was delivered with a missing hood latch, transmission kept overheating and never even made it home with the vehicle. Roadside assistance seems to be based in another country and you're not covered until 72 hours after purchase.

My experience with Carvana has been very easygoing and I have not had any difficulties at all. The process has been very smooth and simple. The steps are very self explanatory and easy to follow as you go through it to get the car. Once you get through it and complete it and add all your required documentation and information and you get approved it is pretty much smooth sailing from there. When picking the car up, it is an amazing experience to get to watch the car come down and put the coin in. I definitely would buy again from them.

I have had the car for 21 days and it has been in the dealers for repairs for 17 days. When I reported to Carvana that the dealer reported the damage to the car was greater than what they identified they told me that I should have read the carfax. I did read it and it reported minor damage. Here I am $2600 in repairs. Carvana said I could buy another car and would give me $6000 less than I paid 8 days after I picked it up. 1 day after the 7-day return policy. I have purchased multiple vehicles from Carvana but this might be my last one.

The car was not detailed. Had to have it cleaned. There were more scratches than what was listed. We just don’t understand why we paired so much for something not cleaned like it should’ve been. Wish you would send someone to give us a free detail. Don’t know if we will ever buy from you guys again.

The buying process was relatively seamless and pricing seemed relatively competitive given the convenience of the purchase process. The car also passed the independent post purchase inspection I went through, at least for major items. That being said, we needed to replace two tires and there were three major dings on the body that were not noted under imperfections. I appreciate that they will be covered by Silver Rock but it’s still a hassle to have to get a car fixed as soon as I purchased it. Definitely a significant flaw with Carvana system that these issues weren’t caught.

Our experience with Carvana has been disastrous. They failed to disclose that our Land Rover Discovery had been in a prior accident, which wasn’t mentioned during their walkthrough. The car arrived with broken glass on the floor, which continues to spill from the tailgate. We’ve spent over $4,000 in repairs and are facing another $4,000 in costs, but the Executive Warranty department has shown no empathy. They refuse to cover the repairs, despite this being a clear safety hazard—especially with our 2-year-old with special needs.

As a car enthusiast I was nervous about buying a used car sight unseen. But I have to say I was pleasantly surprised when the car pulled up on the truck. The car was how they described on line. I was also happy with the purchase price, ease of purchase and registration. There were two flaws on the car that weren’t listed in the description but they were minor. Nail in the tire and a broken piece of trunk trim. A more thorough inspection is the one area where I think Carvana could improve because the flaws that I found that weren’t listed on the ad were very obvious so it made me nervous they missed other things. Overall we were very happy with our Carvana experience and will use them again.

Please don't waste your time at dealerships! I purchased my 2023 Volvo C40 recharge from the comfort of my warm bed. Car came early and communication was top notch! Beautiful car and Volvo mechanic said C40 was in excellent condition. My family has utilized Carvana for 3 separate vehicle purchases. The price is always fair and all 3 cars are in excellent condition. If you want to have the best car buying experience choose Carvana.

I really enjoyed my experience with Carvana. It was fun and easy. The only reason I gave 4 stars instead of 5 is because the inside of the car has a distinct dog smell. I would have liked to know ahead of time what I would be dealing with. I made the choice to keep the vehicle because I didn’t think the smell was worth returning, but I would have liked to know the potential costs of getting the interior deep cleaned. Carvana has been very transparent about defects of the vehicle, and I would to see them add all information regarding the vehicle.

Vehicle arrived with only one key and the key was with dead battery, dirty cabin air filter, entire vehicle smelled like cigarettes, low tire pressure on two tires, and rusty rear rotors by the brakes. All of these could’ve been replaced or corrected by Carvana before the sale, but were not.

Easy process to purchasing a car however they reschedule deliver over and over. I'm unsure if I ever get the car. It went from Friday to Saturday to Sunday now Monday. Will I get my car or will it be rescheduled again? Who knows.

Carvana gave us the wrong temp plate for our car and we’ve been calling and messaging for two weeks to get the issue resolved. And nothing has changed. A Hyundai plate for a Kia?? My car is great but the assistance from the Columbus hub is a joke. Think twice before buying with them. After everything that’s happened this is the last stressor I need. NICU, Car Accident, House Fire. Now I have a car payment for a car I can’t legally drive ✌

I had the best ever vehicle purchasing with Carvana. I was a bit skeptical, but the accurate descriptions, being able to see the entire history of the car and really get a good feeling about the car I selected. The offer for my trade was higher than local dealers as well! The gentleman that delivered my car was great as well. I cannot brag to enough people how great my experience was and I highly recommend utilizing this organization!

The experience with Carvana was excellent. From searching to delivery to post care. The service representative was timely and helpful. I will definitely purchase my next vehicle from Carvana... if they have the one I want.

What a great experience I had buying a car from Carvana. I had made the decision to downgrade from a 4x4 full size pick up truck to a full sized SUV. After going to my local dealerships and hearing a low ball trade in value I decided to try Carvana. Not only did they value my vehicle fairly according to KBB but they also valued it 2-3k above local dealerships. The process was simple approved, found my vehicle, ordered the vehicle, they showed up, dropped my new car off and took the old car. Very impressed and will definitely use again on my next vehicle purchase.

The online purchasing process was exceptionally efficient and user-friendly. The website's intuitive design and swift response times made for a seamless experience. However, the in-person vehicle handover process requires significant improvement. Upon receiving the vehicle from the vending machine, the staff simply handed me the keys without providing any orientation or conducting a joint inspection of the vehicle. I had to request assistance with adjusting the seats, and the vehicle's cleanliness was subpar, with smudges, incomplete tire shine, and unclean seats. It was only after thoroughly cleaning the vehicle myself that I began to appreciate its qualities. The hasty manner in which the employee rushed through the handover process left me feeling undervalued as a customer. This experience raises concerns about the likelihood of future vehicle purchases from Carvana.

Carvana is a very nice and smooth operation. I’ve got 2 other cars from Carvana and both seem great. Unfortunately, this last Ford Edge that I purchased had a rattle on the way home, two days later the check engine light came on, and the tire inflation light has been on. Other than that, it’s a nice car, but it is just beyond my seven days, and the problems are causing me worry. I’ve called several Ford dealerships and they all say it’s gonna be two weeks before they can look at my car because they’re so busy. So I’ve got my fingers crossed, and you could probably understand my worry.

I recently purchased a BMW 3 Series from Carvana. Upon delivery, the driver pointed out a couple of minor scratches on the car which were not disclosed during the sales process and said that their insurer, Silver Rock, would cover the costs of the repairs after I accepted the car. The driver then scratched the wheel and the rim as he was off-loading the car from the truck bed. He was backing the car out and hit the side of our driveway. He again asked me to accept the car and assured me that Silver Rock would cover the cost of the repairs. He took pictures of the damages and made sure everything was documented.

Let me start by saying I like the vehicle. I did my due diligence and research to ensure that this was the right car for me. However, it was clear Carvana did not. There were several issues with the car. The car was FILTHY upon pickup, both inside and out. It clearly was not detailed as there was pet hair, sand, trash, and even an employee’s badge left in the car. There was also a noticeable crack in the windshield and one of the interior lightbulbs was inoperative. I expected a little more professionalism getting the car from a dealer. They make the transaction process easy, but put little to no care in the vehicle.

This was my first time purchasing a car on my own, and it was truly the EASIEST process. Everyone I spoke with was very informative and made sure I fully understood every step of the process. My car was delivered right on time, clean and ready to go. It is day 8 with my Explorer, and I’m so glad I chose this car, and chose Carvana!

Carvana made it easy to pick up my car... picked out my Honda Pilot, set my down payment and my monthly payments. I was in and out of the Carvana lot in 10 minutes. Everything was done online and I scheduled my pick-up date and time. I'm happy with my purchase.

The process is pretty easy. Just follow the online pages. I would have given 5 stars, save the truck's cabin filter needed replacing and two tires were mismatched. Also, one tire had a repair job on the sidewall. Sidewall repairs are always a risk factor which should never be used. Always remember, any car new or used should always be checked out at your local trusted auto shop.

I just got my car dropped off to me. The guy that brought me the car told me there was a issue with the motor, not knowing I would have to pay 100 dollars to just get it looked at is crazy to me when I just got the car and I didn’t know that before purchasing. I wish I would have looked into the reviews before purchasing. Now going through the hassle to return the car sounds like they sell lemon cars. I will never purchase with them again

Bait and switch. UDAP/UDAAP. FTC. CFPB. DOJ. Please look into whether pattern or practice exists related to consumer harm. Funds wired BEFORE delivery of product, and order cancelled, and Carvana as merchant refused to refund money transferred in good faith. UDAP. UDAAP. Buyers beware. Poor customer experience.

Love the purchasing experience, easy to find the kind of vehicle I want and offered a decent payment plan that I could afford. I just wish that the flaws were a bit easier to see on the vehicle listing. My radio has to be replaced due to a broken screen which I don't mind doing, just wish it was displayed on the flaws section.

As a repeat Carvana customer I was expecting the same great experience I had the first time. Wow, was I disappointed. My car arrived on time and the delivery driver Nicole was wonderful. Not long after she left we went out for the evening, leaving the 2024 Tucson in the driveway. Upon our return there was a large puddle of oil in my driveway.

I love my car, there were a couple more blemishes and crack in windshield than what was shown but the car was scheduled for pick up then delayed and that was very disappointing. Also paid $1290 for delivery and no compensation for having to wait 3 days longer. It is a convertible and I had plans that weekend.

Like my first purchase, my second purchase went even more smoothly since Carvana had some of my information already. It was just a few days between picking out a car and receiving it. Seriously NO HASSLE at all. And, it was delivered right to my door! I will always use Carvana to buy my cars.

Although nothing was addressed during the buying process, I had an expectation that the car would be clean and have a full tank of fuel at delivery. Neither was true. The online buying process was easy to use.

Carvana delivered a 2023 Audi A3 with a slight dent in the passenger door and after bringing it to their attention (along with Silver Rock), with pictures, neither addressed the dent and considered it acceptable. The car was over $30K and the principle of selling a car of that value with dent is unacceptable. Otherwise, the car is beautiful, but either Carvana or Silver Rock should've addressed the dent.

Overall, I am pleased with the experience. However, I do wish all the defects would have been properly reported from the beginning. There is a 1/2" scratch on the windshield on the passenger side that follows the entire path of the wiper blades that wasn't reported. So now I have to get estimates to fix. This should have been reported initially since this should fall under safety.

TOTALLY SCAM, This is my first and last time buying car from Carvana. NOT RECOMMEND to anyone, The car they show you online when is arrived the reality is totally different than expect, I swipe car 3 time and all car has cosmetic damage which they not show in the purchasing list. Finally for third car I was almost about to return (Look like somebody done the hard scratches by Knife on the car. I send them All photo evidence and also spoke the delivery guy who came to deliver the car) but they say they will take care me. Don't worry. But after paperwork done they say is second car (19000 mile 1 owner personal use). "It has to be some cosmetic issue. We are not able to fix it," Also I got the inspection violation ticket which I supposed to not gate before 10 days after purchase according to Carvana (I went to the state parking authority. They say, "You have to talk with Carvana.").

The lady that delivered the car was amazing and had great manners. Even used sign language and made sure I understood fully. I got a 2014 Soul! And it is a great car. For a used car at a great price. I recommend Carvana for those looking for a used car with a limited credit score.

I've purchased many cars and have always gone to dealerships. I normally purchase higher end luxury vehicles so I've never worried about needing to check things like if brakes need replaced since most reputable dealerships do all of this before selling you a high end car. I decided to give Carvana a shot since they had the car I was looking for (S Class Coupe) in the color and interior I wanted which is hard to find. The car drove fine until I realized just a week later there is squealing when I brake. The Mercedes dealership said the car had about 10% left on brakes and they also found an illegal police laser jammer system hardwired in the car.

I was very happy with the initial process of shopping for a car online and I liked the platform. The issue I had was when my car was dropped off the advocate did not do her job and walk me through all items with the car. She also was late and said she would be there much earlier than when she arrived, which makes me wonder if the issue happened on the road and she's not disclosing what actually happened.

Misfires and hard shifts from the transmission and a week later after the 7 day same as money has run out and I'm still trying to get thus fixed. No code so they refuse to repair anything even though the techs went on a test drive with me and counted the misfires with the tool and felt the hard shift. I'm still being herded around to different shops being told, "If no code we won't fix it."

This was the most smooth transaction I have ever had buying and trading a car!! They took my car, brought mine to me. When I purchased it, it did not have a dent in the trunk, it happened from Carvana and they had already told me about it and said I just need to schedule an appointment and they would take care of it.

Horrific. What should be a fun experience has been a nightmare. Purchased a car, told all paperwork necessary for financing was received, accepted, contracts being completed. Followed-up as I heard nothing from Carvana, and then was told the car couldn't be found, order had been cancelled, confirmed that I hadn't requested the cancellation. No one at Carvana has an answer as to why this happened, where the car is, there are no supervisors that I could speak to, told numerous times that ticket re this incident had been generated, a supervisor would call back, and no one has called.

Everything from start to finish was a breeze. My truck came right on time. The only thing I will say is that there were some scratches that were not listed in the photos and a small chip in the windshield that wasn’t in the photos either, but it’s a used truck so nothing that was a big deal. I read a lot of horrible reviews but my experience has been excellent and I will purchase with Carvana again.

You sold me a car with a dead battery, 4 quarts instead off 5 quarts of oil, empty coolant tank and slapped new brake pads on worn down rotors. All knowing that the warranty would not cover this as it is wear and tear things. I have only had the car 2 weeks

I purchased, and kept, a 2019 BMW 530e. Overall, my experience was positive. I took the car to a BMW dealer for an inspection after purchase and its condition was judged to be, on the whole, consistent with Carvana's inspection. The delivery process was mostly positive. The vehicle was delivered outside the window that I had selected, which was inconvenient with kid/school schedules, etc. That said, the gentleman who delivered it was great. He was friendly, he knew what he was doing, but was also able to make things a little more casual. It is a little intimidating ordering a car online, but he helped it feel a little less like a monumental purchase (or mistake). I appreciated the 7-day period; it was a big reason that I was comfortable going through with the purchase. Since I kept the car, I have no feedback on the return process, of course. The area that I am the most critical is that of the warranty/condition process that is available to new purchasers.

If I could give 0 stars I would. The experience was terrible from the beginning and should’ve been a clue. I was contacted on a Wednesday after attempting to purchase a vehicle that I had to meet requirements or my sale would be delayed or possibly canceled. The vehicle was supposed to be ready on that Friday but after the purchase was completed I was told that it would be delayed until the following Monday. Once the vehicle was picked up, within 15 minutes the dashboard lit up. It was taken to the dealership where they stated the computer had to be replaced. Upon further inspection the vehicle also had an oil leak.

I purchased a used 2018 Mini Cooper Countryman from a dealership in Oklahoma City. The car was in great condition. The whole process was very smooth. The salesman was very laid back and let us test drive the car with no pressure to purchase it. I would recommend purchasing a car through Carvana anytime.

The process is clearly designed for consumers who want to either finance through Carvana or pay cash. The process is made more difficult for consumers who wish to finance through a third party. It's unfair and maybe even tying. You guys are going to get in trouble for this. Look at the very first entry point. The icons for financing through Carvana or paying cash are big and bright. The third-party financing option is in sentence case. I thought it was a subcategory under the cash option, so I was goofed up right out of the gate. At every turn, there was a problem because your system discriminates against consumers using third-party financing. That said, I love the car. And I hear from a friend that the process is smooth as silk if one finances through you. No surprise there.

This is my eighth purchase. Carvana has never disappointed me. If you aren't pleased with the car you purchase, they will give you a week to choose another. I've never found a dealer that offers the same! Again another seamless transaction. They deliver my new car. purchase and haul off my trade in. I am highly satisfied!

I was pre-approved thru Carvana with a $790.00 down payment. I paid that exactly 2 weeks ago today. I submitted all requested documents except for proof of insurance which I was going to purchase the following day however NC was hit by Hurricane Helena. We had no power, no cell service or anything. When I was able to get cell phone service there was an email informing me that I had missed a deadline and the vehicle was no longer available. I was heartbroken. Keep in mind that I'm currently working with FEMA due to damages to my home. I spoke to an advocate on Monday 9-30 and she found me a different vehicle but failed to mention it had an additional shipping fee of $690 and was coming out of Florida.

Carvana has no excuse for making this attempt to buy a car from them such a horrible experience. The side by side images explain it all in a nutshell. Not only have they failed to issue a full refund as of 10/9, they initially threatened to keep the $990 shipping fee on a tentative 10/15 ship date, for an order they failed to process. I was told by 2 customer service associates that they received authorization on refunding the full amount, due to their error. Now it’s complete silence from Carvana. The truck is now in the process of being sold to another buyer. I have filed claims with my bank, and the BBB. Next step is filing a lawsuit for the full amount plus any expenses incurred. I took out an insurance policy on this truck, initiated a sale on my current car. They have stolen so much of my time, and added a huge amount of stress, for nothing.

This is my second experience buying a car through Carvana. Both experiences are great. Very happy with the delivery process. Driver kept in touch throughout journey down to Vero Beach, FL. Delivery was prompt and right inside delivery time window. The was exactly as shown and explained. The driver went over the details for going forward and sloughed me to do mini-test drive. Driver was very professional and.

I wish I could give this company zero stars. I was so excited to choose this way of purchasing a vehicle and trading mine in. However, before I could complete the purchase, I was informed of an issue on my title to the car I was trading in, which resulted in not being able to complete the documentation required by the Carvana set deadline. I spoke with someone on the phone, and someone in a chat, who told me that holding the car was not an option, and if I wasn’t going to receive my new title within the next few hours, I would need to cancel my order. The woman on the phone confirmed that both my down payment and the shipping fee of $990 would be refunded if I canceled. So seeing as how I had not other options, and I would not be out any money, I cancelled.

Besides the fact that I lost a day's pay waiting for the car to be delivered that ended up being delayed with ZERO care or compensation. The details of the car said 3 imperfections, well the car had WAY MORE. Scratches in MANY different areas, paint missing, spare tire missing … Told that’s regular wear and tear. Whether it is or it isn’t, it’s not what your website said! And to be completely honest appears to be false advertising, which if I have to look into further I will. So missing work and now having to pay for the repairs because Carvana is not stand up company to honor they were wrong and fix the problems. Not fair to the consumer. DO THE RIGHT THING!

To start off they sold us a broken car that broke down then wanted us to pay for a tow to the closest shop they had. We had to have it toward home which cost $500. We ended up trading in the vehicle for another which they rescheduled the delivery causing us to gave to pay for a rental for a while. Then never refunded us the delivery fee like promised. This company is the WORST!!!!

I am not satisfied with my purchase, I was not given all the information concerning the car. The pictures on the site was misleading. The car started to drive badly only after the 7 days. The bumper and light figure are falling off. Just Holly just satisfied with my purchase and the misinformation that I was given by representative.. The car was extremely dirty when it arrived even the person that brought the car said, apologized over and over about it and offered me a voucher to have it cleaned out or detailed. I should’ve said that was a red flag at that moment.

Online process was amazing. Carvana offered more than I could find anywhere else for my trade-in. Beat Kelly-Bluebook value by a few thousand. Upon delivery things went south. I immediately noticed cosmetic damage (missing levers to fold seats) on my 3rd row. Delivery guy assured me that money would be taken off my final price and took pictures of the damage. Not anywhere in Carvana's policy. So now for the last 2 weeks I've been chasing down the warranty company and a body shop to get the fixes approved so I can have a Complete vehicle. I found another major issue on day 3 of driving the car.

Originally I thought I wanted a Jeep Wrangler but it wasn’t for me, and Carvana gives you 7 days to see if vehicle is for you or not, which is cool! So they gave me no hassle to return the jeep and found my fav ride, got her tinted, I am a happy!

Disclaimer: I have purchased two other vehicles from Carvana and had a great experience. I started a new purchase on 10/08/2024 and it was a complete nightmare. Horrible communication throughout the entire process, they advertise price drops on vehicles but then add that price difference back into the shipping cost. The shipping costs on all vehicles has gone up drastically and those fees are non-refundable, even if you decide you do not want to keep the vehicle.

I bought a car for cash. I did not have US documents yet as a new arrival from Britain. The day before collection, they canceled my purchase because they don't view foreign passports as valid identity confirmation. Later that day, they pulled the full amount from my account and the advisors delay the return, saying it will take three weeks.

I bought a car from Carvana and I must say that Carvana supercedes my expectation. The process was super easy and smooth. I could not believe how easy and stress-free it was. My car was delivered to my door free of cost. All paperwork was handled for me. Carvana is the place to make your purchase of a motor vehicle. You will not regret it.

They had the truck I wanted at a price I was willing to pay. It was a little annoying at first getting my own bank to do the financing but after that was figured out it was smooth sailing. The thing I'm annoyed about is the weathertech floor mats that were pictured with the truck were not with it and I ended up ordering a set. The mats provided with the truck were just universal junk.

The sales process was easy. The delivery was spectacular. The representative who delivered the car was especially nice, professional and courteous. She made me feel very much at ease about the entire process. I am so happy with this car. It seems like a real miracle to me. I am so grateful to God for this blessing. I thank God.

I had a really great experience with Carvana. The only issues I ran into were due to self financing. I had to jump through a lot of hoops between carvana and my loaner. This slowed the timeline down. Carvana does not list out the eternity of items needed all at once, so I kept being surprised by things I could have already given them if I had known about it earlier.

Got the Ford Maverick Monday evening Friday, started having issues Saturday, called a tow truck to come and tow it home. Searched Google for a few possibilities of the issues. First one was to buy a new battery that didn’t fix the issues, googled more possibilities, narrowed it down to a bad cable connection which they already know about and just didn’t fix it a bad ecm which I’m 100% sure they knew about and shipped it to me anyway.

Why are dealerships still open when there is Carvana?! Easiest purchase I have ever experienced. Purchase price is fair but my trade in price was thousands more than anywhere else offered. Liked it so much we bought 2 vehicles within a week. Looking forward to buying again when I’m ready for another used vehicle.

This car came a day late but it was much more than I expected. I’m pleased with my purchase and would recommend to everyone. The car drives like a Mercedes Benz. The power is much more than advertised. Overall this car is a A+. My turns 18 soon and I will be purchasing another vehicle from Carvana.

Carvana has been a great experience, and the customer service is over the top. Only thing I would recommend for customer service is how dramatic the advocates are when you mention the issue you are having, they are overdramatic but after you get over that weird hump it's smooth sailing with them. I swapped out a Ram 2019 1500 Laramie with a 2019 Ram 1500 Limited no questions asked and they transferred my shipping fee so I only had to pay that one time. Reason for the swap was mostly because I wanted more options that I thought the Laramie came with. I recommend looking at the manufacturer window sticker document on the vehicle if available. It will be the most accurate. I financed inhouse with Carvana. They made that as easy as it gets.

Purchased a Subaru Outback with the VIN number **. I took it for an inspection at my Subaru dealership and found out it had no brakes and dry rotted tires with one that was bald barely legal. This was on a Friday Saturday and needed the vehicle to get fixed due to safety concern. I contacted Carvana about this issue. They told me to get with Silver Rock. I submitted all documents to include dealership diagnostic findings. I’m just waiting on a refund for the safety repairs. Please make this right. You shouldn’t be selling cars with dry rotted tires, that are nearly bald and bad brakes unless you’re trying to harm people.

Drop off experience was perfect. Tim was professional and knowledgeable. He helped me understand the entire process start to finish. Quality of the car itself when it comes to tires, wipers, and the drive belt should be brand new when selling a new car. Out of pocket cost even after my purchase makes me not want to recommend Carvana overall.

2013 BMW X3. There was only one imperfection listed in the images provided and it was minor light scratches. The vehicle arrived with a scuff that was through the paint and down to the plastic/metal. I was referred to SilverRock for warranty repair and told that they wouldn’t approve the repair.

This is now my third purchase with Carvana. The first was purchased at the height of COVID in 2020 and despite being mid-pandemic, it was an easy and outstanding experience from ordering, to financing, and finally delivery. The second and third - not so much and continued to decline. My 2019 Honda Civic purchase in September of 2022 was smooth until delivery. Delivery was delayed multiple times over roughly three weeks with little to no explanation or communication from an actual Carvana human representative. The delivery driver was fantastic in his service and shared with me that there were big changes within the company and some of those changes caused conflict and issues with the shipping partners which resulted in the delays. These things can be forgiven much easier with respect to the customer experience when the company is proactive and transparent.

The car was exactly as pictured. Maybe better! The order process was pretty easy. Using my own financing was a bit tricky. Don’t make the link to do so so dang small. That just means confusion not more you-finances! But the customer service people were great in getting us straight. And the delivery person was the best! Love my new car!!!

Buying on Carvana was easy and convenient. All transactions and paperwork done online. I’ve had the vehicle for a day. When car was delivered there were many cosmetic issues that were not in the description on the Carvana website. Vehicle was delivered filthy. Delivery driver stated that car was only wiped down. After drop off took for a test drive and vehicle had a strong odor of pet urine. Took all rugs out and trunk lid. Trunk lid and spare tire under had old slimy urine cake up. Contacted Carvana and was offered $100. Car needs a full detail and deep clean. I’ve decided to try and clean up this mess but may end up just returning the vehicle before the 7 day period.

Overall the entire process of purchasing vehicle is positive. The shipping fee was very confusing though. My specific criteria for doing a purchase through Carvana was to get a vehicle with no shipping fee. The main page for the vehicle I purchased said no shipping fee. When I was well into the purchase process a delivery fee charge of 490.00 dollars was applied. I was under the impression to avoid the shipping/delivery fee I would have to pick it up in Louisville KY. I assuming the shipping fee was from Louisville to Indianapolis and delivery fee was from Indianapolis to my house. If I had known I could pick it up in Indianapolis and avoid delivery fee I would have done that.

Three cars, two of which are paid off and you still charge more than 16 percent. I don’t think they’ll be a 5th. You want 50 words? Here it is, your bank used for financing, charges way too much and for that reason, I probably won’t be buying another car.

Avoid this dealer. Wanted $1390.00 for NON-refundable shipping. Found the vehicle location, wanted to fly out to location to pick up to avoid shipping cost so I logged in and changed my location for pick up for the city it was in. Still a 1390 charge for delivery but if I log out it's free shipping for that location as you can see in pictures provided.

Buying the car was simple. However, we were told it passed the 150 point inspection. We took it in due to loud tire noise. Come to find out serpentine belt and AC belt are bad and need replaced. And worse, there's a coolant leak and entire coolant system needs replaced. Check engine light didn't come on. Come to find out, someone turned it off. Whether that was Carvana or the rental company that had it originally that turned it off, we don't know. So, now we have to shell out $700 that we don't have for repairs.

If you do not get financed thru Carvana, they don't help much. When I found out my original loan wouldn't approve a car thru Carvana, I changed my financing. That was pretty easy process. Getting the vehicle was not as easy. I was setup for delivery and it was cancelled both times. The 2nd time I didn't know until I was in the delivery window. Customer Service people are difficult to understand & one hung up on me. Once car arrived, the delivery people were great. Carvana needs work on customer service and ability to change from delivery to pickup.

Everything was amazing. The process was very simple and the delivery was perfect. The only complaint I have was the car was not cleaned properly. Now I have to spend money having it cleaned. I love my car and would recommend Carvana to my friends. Thanks for all the help.

We wanted to trade my wife's coupe that she purchased before we were married for a mid-size SUV that would provide more room for car seats and strollers. We both work busy schedules and have a baby at home, so Carvana seemed like a good solution that would minimally disrupt our lives. We picked a car, submitted our documents, and set the appointment for dropoff of the new SUV and pickup of the trade-in at our home on Tuesday afternoon. On Monday night, it occurred to me that it might be a problem that the trade-in was only in my wife's name while only my name was on the purchase, so I called a Carvana rep to ask if that was okay and he told me it was fine as long as we were both present for the appointment with valid ID.

We are repeat customers of Carvana and it was an overall good experience. Except for delivery. It was difficult. The insurance binder was good enough and then another issue so we ended up buying a car and having to wait up to 2 weeks before it was delivered and which was rescheduled. The delivery was stalled. Never was given a clear explanation but we have the Edge and it’s beautiful.

It went good, but it was raining that day they delivered the car. I was examining car and did not see a scratch at the very bottom of the paint under the driver's door. That was not supposed to be there, very unhappy with that. But other than that, it was a good experience. It's very easy to purchase. A lot better than going to a lock. Everything was done over computer.

Compared to my first time using Carvana it was 1000% better, luckily I decided to give it another chance. Would I recommend it? I'm more likely to than before but can't say it was the best way to buy a car, since the first time was so bad. First time car came at 10pm and I had to walk 1 mile to get it, plus someone lost the initial paperwork, took 3 temp tags before the plates came in, and right after the warranty period had a car door break and the door was unusable.

Picked up my 2022 Tesla Model S & before leaving the lot noticed the right mirror assembly was completely broken (swinging forward/backward). Salesperson gave me a warranty card. Email bounced when the estimate was submitted. Took the car home & had to replace tires as there were multiple damaged areas in sidewall. Incredibly disappointing experience. Avoid Carvana

The Carvana experience was a great experience for me in the beginning, it was fast easy and I loved it and had recommended them to several friends to make a purchase. But after two years and learning they have no grace period and all of the payments I’ve made didn’t reflect In the total of the vehicle or how I had to fork out so much money towards maintaining the vehicle with issues I was never made aware of and was not listed. I’d say I would note for all buyers to beware and to purchase at your own risk. I have made $14000 in payments and only $4000 has come off my purchase price. I called them to inquire why and learned about the interest you occur daily. With this being said people pay attention to your balances.

The wait time ridiculous. 30 minutes after our apt. time. Trade in seamless. The car we picked up not clean at all. Lipstick on a pig. Also second key inoperative, new ordered but still awaiting any further info on that from Carvana. We took the car in to be inspected at our local BMW dealer. Oil seal leaking, because of improper installation!? Took car to a professional auto detailer. Looks a million times better. But car should have been received in this condition! The interior still has a funk smell, installing a new air filter to hopefully help. You should be disgusted and embarrassed to had a car over in this condition. Completely misrepresented. Not happy with Carvana at all. Like the car better now.

Overall my experience has been great. The customer service has been outstanding!! The process is smooth, simple and efficient. However, the vehicle I received had more damage than indicated. On the app it noted some minor scuffs/scratches. It was delivered with a significant dent and damage to the front bumper. I was told that I could file a claim and have the issues repaired as they were not described/noted online and may have happened during shipping/delivery. So far the warranty/insurance partner, Silver Rock, has denied one and appears to be doing what they can to deny the others. I caution others that the online listing info is not accurate as it relates to damage of the vehicle.

I knew I wanted a Nissan Leaf and was looking online at dealers when I decided to take a look at Carvana. Within one week I have the exact car I was looking for delivered to my front door! Got a great price on it too, much less than the prices I was seeing at dealers. I can't recommend Carvana enough. I'll never buy a used car any other way.

Terrible experience, first I scheduled an early morning delivery (because I work nights) then got a message the delivery was delayed for a week and they automatically scheduled it for the evening, the only way to get the car was to travel over 100 miles, so it cost me the "delivery fee" plus an additional $150 to get to the dealer. Then there was the complete laziness of their staff, the car (yes still a week late, so they had time to clean it) had a large scratch on the side mirror, a large rip in the interior and modifications which were not disclosed. When I contacted Carvana they said "SilverRock is committed to getting you back on the road quickly."

Amazing experience, I work a lot and the process was insanely easy. I did everything online and picked a day and time that worked. The pickup process was literally a few initials and signatures and a quick walk around the vehicle and done in 5 minutes. I highly recommend anybody to try Carvana!!!!

Every thing went well except you did not have a relationship with my bank and it was delayed because of that. When I called some of your people had a little bit of attitude even though I had a check in hand to pay. It almost felt like it was my fault I was doing business with my own bank and not financing with you. You might want to listen to my calls and see for yourself if over all the transactions went well once all your boxes were complete. The pick up location staff was great and went seamlessly.

I was not 100% impressed. When the car was being delivered, the guy didn't even have a pen for me to sign the paperwork. That threw me off right there. After he had left, I had noticed a ton of marks all over the outside of the vehicle that weren't in any of the listed pictures. After sending pictures and reaching out, no response. After driving the car 100 miles, the oil maintenance light came on. When reaching out, they assured me the maintenance SHOULD have been done before delivery but couldn't show proof it happened. The car wasn't detailed at all. I found personal items between the seats and had to clean the car myself. For paying more than $20,000 for a car, I expected more than what was given. Yes the process was easy and fast but could've been a heck of a lot better than it was.

First I want to say thank all of you who played a part. Everything was perfect but the paint scratch up. Thanks so much for y’all service. The delivery guy and the customer service representative was very nice. I appreciate everything. I love my car. Thanks to y'all. I will tell people about y'all. Great team….

Bought a 2021 Audi A4, listed as having remote start and navigation. I received the car and it has neither of those features. I was offered a $100 reimbursement or I could return the car and lose my $700 shipping payment. I escalated the call to a manager, and never received a call back. Text and chat attempts are dead ends. I should receive money off the car for not having listed features.

The online part of buying our car was smooth and efficient, it’s when we went to pick it up that things fell apart. Our lender sent the check directly to the pickup location instead of their headquarters, which is the fault of the lender. A Carvana staff member signed for the check and overnighted it to their headquarters. Meanwhile, we scheduled our appointment to pick up the car. When we got to the location, they asked us for the check which had been sent to HQ. This started a days long maddening process of trying to locate the check at Carvana.

It took me a few months to find the car exactly like I wanted. But I was being super picky year model mileage, trim level. It was easy to search for exactly what I wanted. I did get notifications for other things, but I just waited. I used my current car as a trade-in. I was surprised at how good my first offer was, but by the time I found the car I wanted to try again for the offer was even better. The people at the pick up location were great. Absolutely no hiccups. This will definitely be the way I buy cars in the future, I did contact a local dealership to see a car and then found out they didn’t even have it on the lot. They would have to get it. I did do a lot of research both on Carvana, the model I wanted, and reviews from other people who use this method of purchase.

I was sold a car that had bald tires …all four. How could that be if you represent such a through inspection. I had to file a claim pay a deductible all in the first two weeks of ownership. They did eventually honor my claim for tires. It did take away from my enjoyment of driving my new car. I had to park and drive it sparingly for fear of having an accident. This issue coincides with the massive storm that came through Atlanta the worst time for bad tires. So very unhappy with the overall experience. Don’t think I will be a Carvana customer again.

Great out of the gate, very disappointing finish. Dirty car, paint on the wheels and wheel well liners, scraped windshield from passenger side to driver from passenger side wiper arm. Different brand wheels. New up front cause the old ones we probably full of paint. All noted after acceptance of the vehicle. Small detail but worth mentioning. Windshield washer fluid reservoir filled with water. I know the vehicle sat for a very long time. Moss growing in the crevices. You advertised blind spot assistance. Does not have that feature. It has LaneWatch. Very different. The delivery driver made excuses for the cleaners stating they had been there just a few weeks. A few weeks and you can’t clean a car!!?? Let’s get positive and why I’m so disappointed.

Nearly every part of the process was flawed. It started when someone else was allowed to start a purchase even though my purchase was under way. Happily enough, the other buyer dropped out (no thanks to Carvana) so I was able to proceed. When it came time to pick up the Jeep, I was notified by email just a couple of hours before the appointment that the delivery would be delayed for a week due to a mechanical issue that popped up (even though they had five days to notice it). Eventually the next pick up appointment rolled around. When I got to the location, the vehicle was dirty and missing several items that it originally came with.

Noticed undisclosed issues with F150 at time of pickup. Carvana agent took pictures and promised they would be addressed after purchase. After 2 weeks of going in circles with Carvana and their warranty company Silver Rock, none of the 4 issues that were documented were addressed. We wasted 2 weeks of our lives, multiple days of the truck in the shop, and countless hours on the phone getting lied to by 2 companies who had no intention of doing the right thing or even compromising. We are stuck with a vehicle that will require several thousand dollars of work just to match what the Carvana listing claimed and what we were promised.

Received a vehicle that needed maintenance done soon as I received it and they sent me over to Silver rock who only paid for one of the services needed. Now I have to come out of pocket $300 for a Brake flush to get the service light off my car.

1)The floor mats that were in the photos were not in the vehicle at the time of delivery. The rep apologized and ordered them to be delivered to me. 2) The vehicle was delivered after dark 7:45pm, and I did not see the nail sticking out of the sidewall until the following morning. I was told by the rep, that it was not covered by their warranty. AFTER I told them to come & get the vehicle and take it back, they decided to replace the tire at no cost to me.

Very simple to pick out and purchase the vehicle I wanted. A lot of choices and had to contact Carvana a couple times during the purchase with questions and was very happy with the responses. Great way to purchase a vehicle. Only concerns are the vehicle was not in Carvana’s inventory and took a week to get and only came with one key which cost me $500.00 to get a key from the dealer and get it programmed even though my trade had to have both keys.

I'm very pleased with my purchase and as my first time buying a car from Carvana, I do like the way my vehicle was delivered, on time and fast, will definitely do business again, I also like the return policy, we decided to keep our car we're happy with the quality and price, also they offered financial assistance.

I loved that once I was pre-approved, I could see the actual car payment on each car I was looking at and could choose a car that fit my budget. No salesperson to deal with, no sitting at a dealership for hours, completed everything from the comfort of my own home, on my own time. I probably won't buy or sell a car any other way moving forward. I've told a few people looking for vehicles about how easy this was.

Everything went smoothly and I'm very happy with the Jeep. I'll recommend Caravana to all my friends and family. Delivery driver was very nice and helpful. The individual that stayed on the phone with me all the way till I had uploaded all proper documents and he got a approval, Then he explained the process of delivery and what I should expect. So far everything is going good.

I had a quite frustrating experience with Carvana. I purchased an SUV, the car had a very heavy smoke smell and also a major dent which wasn't mentioned as an imperfection. The detailing is part of the 150 point inspection and they claim the car passed the odor test (#147). So this wasn't the case at all, anyone with a nose could feel the heavy smoke smell. During return the advocates also found the smoke smell heavy, admitted the issues and apologized. They approved my return and refunded the down payment. BUT the main frustration started after that. It has been almost 2 weeks and they still haven't returned the check to my bank (lienholder).

I bought a car on Carvana and paid cash. Until 1.5 hours before delivery I received confirmations that everything was fine and the car would be delivered at the agreed upon day and time. I suddenly received a phone call informing me that there was something wrong with the paperwork, of which it was claimed that only became clear at the last possible moment while they had had a full week to get this done. I decided to cancel my order as I needed a car, and I had found an alternative at a dealership close by. However, Carvana had already taken 27K out of my bank account and needed 10 to 15 business days to refund. Meaning that I could not pay for any car during that time, and Carvana does (of course) not reimburse any costs associated with their mistakes.

I can’t say enough good things about the Carvana process. It was super easy to find a car I wanted… and then being able to put in exact numbers to get an estimated monthly payment was very nice! I think the whole process took less than an half an hour - which is about two and a half hours less than sitting in a dealership. Plus the price is the price is the price.

Everything from getting a trade-in offer to car selection and purchasing process was so efficient and pleasant. This is why I will never go back to traditional dealers. The paperwork process makes all the difference! Even though technically the "active" part might've taken the same amount of time as traditional in-person dealing, but because you don't have to wait and just do it on your spare time, it feels so much quicker. Carvana also is very transparent in listing the condition of the car and never tries to strip the extras from the cars (unlike others such as AutoNation). I've bought 3 cars from Carvana and each one has no issues (unlike the lemon I got from AutoNation).

I was all set to buy a car at a physical dealership, and the one I wanted was sold 2 hours before my appointment (my fault, I know, for not putting down a deposit). I just didn't have it in me to go looking again, so I tried Carvana. I know two other people who bought from them and had a good experience, so I thought I'd give it a try. I'm glad I did. The prices are reasonable and the whole experience was very easy. I'll never buy another car off the lot again! If you're having doubts, DON'T. Just do it, you'll be glad you did. I LOVE MY NEW CAR!

We purchased a new Jeep Wrangler and the purchasing process was so easy. I had the vehicle purchased in about 20 mins. The Carvana crew made the process very clear and very simple. The delivery driver was very courteous and professional and their 7 day trial is completely unheard of and left me with a very confident feeling. I am confident that my next vehicle will be purchased through Carvana.

Best experience I have ever had buying a car. The 7 day return policy is great if the car wasn't a fit. From finding the car to walking through the payment online and signing the paperwork in person, it was all a breeze. Huge time saver! I loved the overall experience, and the car. Looking forward to our next purchase with Carvana. Telling all my family and friends!

My daughter, my son and myself all bought vehicles from Carvana. Our experience was excellent!! We just recommended them to friends who just bought a car from them and very pleased. This is the only way to buy a car now and this is the company to use! We will only buy from Carvana now on! Keep up the good work Carvana.

Everything up until receiving the car was great. But an hour before picking up my car the first time appointment was cancelled. No one on the phone could tell me why time was rescheduled. I went to location and they were very helpful with explaining the title was sent to wrong location. I did see car that day and it looked perfect. Fast forward to 5 days later I go to pick up car and it comes out with a deep scratch in the driver side door and on passenger side back door. These were not on the car when I saw it 5 days prior. I told Mike at the Bridgeville location who was working with me that day and he took pictures of those marks and told me that their repair company would be contacting me in a few days and if I didn’t hear anything to give them a call. So 3 days later I called Silver Rock and they told me they didn’t see a claim and to check back in a few days later Monday I called silver rock silver rock and they still don’t have it.

This has been the worst experience of my life. After continuously, canceling my pick up date hours before pick up they finally had to cancel the purchase. Then we picked a different car and face the same challenges. They claim it’s because Pennsylvania laws, but they have multiple pick up locations in Philadelphia, I had to threaten to call the police because they wouldn’t let me leave with my trade-in or the new car because their title work wasn’t complete hours. They held me hostage, making me sign and re-sign new paperwork over and over and over again. Worst experience ever. While I was there waiting, one person left without their new car because they were mechanical issues that they discovered on their own. Another couple left because their purchase was supposed to have a sunroof and didn’t. This was an abusive purchasing process.

**WARNING* CARVANA WON’t list all the cosmetic damages and approve any fixes to unexpected cosmetic damages whether it’s significant or not. When I got my car I noticed there were a lot more damages (front bumper misalignment) than what was listed on the app when I was preparing for purchase. The employee said he will make a note and help me fix the issue, but when I called Silverock, I got denied multiple times. I simply bought the car for a good price and minimum damage, and this is just deception. DECEPTION, DECEPTION.

The 2019 GMC Terrain is literally in the shop for the second time in a week and then you have the nerve to ask for a car payment after we have had it for 6 days lol. Never again will I buy from Carvana, ever. I will not recommend Carvana and if we were not in such a pinch I would give the car back to be rid of this company. The car was delivered not serviced with correct fluids or maintenance etc, filthy filters, no brakes that I had to pay out of pocket to pay for. A hot mess. Do better. CarvanaCare has been a disaster and I am considering contacting an attorney so the car can be made right for my son, so that is how it going.

Customer service was great from the moment I filled out the application to picking up the car. The vehicle was clean and ready to go, however, a part did fall off three days after picking it up. That’s a manufacturer issue and not Carvana’s. However, there should be some sort of protection against this type of issue.

Purchased 2023 truck with 18k miles. When arrived tires are almost bald. Even their own delivery driver noted the tires. Carvana and Silverrock refuse to replace tires on a truck I paid over 60k for because the wear is 3/32 and not 2/32. Silverrock tells me take it up with carvana and carvana pushes you off to silverrock. Highly disappointed and horrible. ANY TRUCK with only 18k miles should NOT need tires or be within 1/32 of their usable life!! Will be filing claim against Carvana.

It was easy to find out the value of your trade and know your payment expected from home. Many options to choose from. Pick up and paperwork was easy. However scratches all over the hood of the car was not shown in the pictures on the website. This would have been a deal breaker if I was buying off the lot.

I chose to return to Carvana because of the seamless and hassle-free buying experience I had previously. However, this time, I was disappointed. The car was supposed to be thoroughly detailed and cleaned, but it wasn’t. Additionally, the cabin filter hadn’t been replaced, which added to my frustration. Despite my initial positive experience with Carvana, the lack of attention to detail during this purchase left me unsatisfied. The car's interior, which I expected to be spotless, clearly hadn’t been cleaned as promised. The fact that the cabin filter wasn't replaced shows a disregard for the thorough inspection and preparation I anticipated. Hopefully, Carvana addresses these issues for future customers.

When we first received the vehicle it had a very strong stale cigarette smoke that was bad enough it was causing a headache every time I got in the car. We bought a new cabin filter which helped tremendously after about 48hrs the smell was gone. (The previous filter was wayyy past filthy) We then took it for an inspection and oil change. During the inspection they determined we needed a new serpentine belt, a whole new set of tires, a tune up (even though they are only suggested every 100,000 miles and we were way below that there were issues), and a wheel alignment. All of this work was going to cost us well over $2000. I wish I would have known these things before considering how much we are paying for the car. I definitely would have tried to get a vehicle with zero upfront maintenance.

Completely dysfunctional. I see why you’re going out of business. Slowly shutting down shop. I will never recommend buying a car from you guys. I know my monthly bill so don’t try to raise it just because I’m calling it how it is. Good luck and I wouldn’t recommend asking customer anymore for feedback unless you’re gonna actually make changes.

First, car was delivered with more scratches than shown in pic on site. Was told it would be handled. Never was, also do you not do anything to your vehicles before they are sold? It's only been a month or less and I need brakes already???? Very unhappy with Carvana. Not going to get good reviews from me.

I was given one keyless entry fob with the car. When I decided I was going to keep the car I had a locksmith come out to make me a second one. It turns out that the emergency key in the fob that Carvana gave me was the wrong key. I called asking to get it fixed and they said "You're out of the 7 day trial period and now it's my issue to take care of...". I call then one day after the 7 days. After spending $28000 with them you would think they would fix that simple issue.

The entire process was the opposite of why I chose Carvana! I hate dealerships. The price haggling. Finance haggling. Salesman haggling! So I thought Carvana was designed with me explicitly in mind! WRONG! The other haggling of my purchase were far worse than what I disliked about going into a dealership!! I could write a book on my negative experiences and they are on going 2 weeks after my delivery was delayed!!! Uuugh!!

Overall the experience was fantastic. Friendly and helpful staff, delivery was easy and punctual, and I'm very happy with my new car. My delivery person even left me a sunglasses rubber ducky on my dashboard, which bring a smile to me and my family's face whenever we look at it! I only wish I knew ahead of time the exact time limits for each step of the process, and to be prepared with all the documents I would need to upload immediately when purchasing the car. The various time limits for each stage were not clear to me, and my understanding was that I would have a few days to gather things such as proof of insurance.

The transaction went quick and easy. My error was assuming that Carvana would supply all the "keys" to the vehicle. Carvana did not do their job in getting the door keypad code from the previous owner. I consider this a vehicle access "key". I was told to contact a Ford dealer to get the code. I received estimates from $110 to $250. Carvana was not willing to reimburse that charge. Second, the title had to be completed in my name only. They would not allow my wife's name to be added as a co-owner even though she was a co-signer on the loan. For both issues the Carvana reps I contacted were very courteous and apologetic but completely unhelpful.

I bought my car on Carvana because it is taunted as the simplest car purchase you can undergo. However, I had to have my car checked 3 times for a steering issue that should have never passed Carvana's highly promoted 150-point inspection. If a customer brings up an issue the immediate next day after buying a car, I would have expected Carvana to resolve it for me, not have me spend close to 10 hours between services.

WARNING REVIEW!!: IF I COULD GIVE ZERO STARS I WOULD. Carvana changed my down payment after all fees and the full down payment had already been processed, and the purchase of my car was officially completed. I received confirmation of my purchase, only to later receive multiple emails stating that I owed an additional $2,300 toward the down payment, or the vehicle would be repossessed. I contacted the Payment Resolution team, but they were of no help. Initially, they tried to work with me, but ultimately stood firm on the fact that I had to pay the $2,300—despite the sales representative's failure to properly document my original $1,390 down payment in the system. My down payment of $1,390, plus an additional $100 payment (totaling $1,490), was taken from my account, and I received a "congratulations" email confirming my purchase.

I bought my last car through Carvana so when I wanted to trade it in this was the 1st place I came. It was a little harder this time around because I had a trade in and the system kept kicking the paperwork out and saying I missed my deadline. So I had to call to find out the lender for the trade in was not in your system. It took about 5 days for you to get my lender in your system and in that time it cancelled the order 3 times and I had to keep calling. It was very frustrating and I almost cancelled the order. I wish Carvana had been the one to call ME when the issue with the lender not in your system happened. But I had to call multiple times as the order kept expiring before your team got the lender in the system. Once the lender got added it was a very easy transaction but it was frustrating the order kept expiring as “you missed your deadline” when it wasn’t me that missed anything.