Carvana Reviews

First off know they don’t inspect cars from my point of view because first car I got from them the mechanic inspected it. Said it shouldn’t be on road to two front tires were wore out on inside and vehicle had been in accident sometime in its lifetime and very poorly fixed so I returned it and second one was in lot better shape. It just needed brakes which I paid for because warranty company is kind of joke. You can probably get decent car. Just have it inspected it and be prepared to pay for smaller repairs because you don’t want to deal with Silver Rock warranty company. If you’re like me and hate car dealerships paperwork is easy and simple. No pushy salesman to deal with.

Customer service was amazing with the whole process of ordering and while the customer service for delivery was good but the delivery driver customer service was a little lackluster due to he didn’t make sure that the car had the plates or registration all ready to go. I had to wait for the delivery driver to come back a 2nd time with my plate's registration before I could even drive the car.

If I could leave zero stars I would. They pulled money from our account on July 31. The day of delivery two hours before they told us that there’s a warning light on the car and it will not be available for another two weeks. Now we won’t have the person home and they cannot work with us. We can’t have the car that we planned to purchase for my husband's commute delivered to where my husband is going to be working because then he would have two vehicles to drive home, and they would not add my name so I can sign for it. This is after two hours of giving us the run around saying it’s delayed because we chose to finance the car. Then when we say none of those options will work for us and we want a refund they tell us it will be at least a week or more for the funds to be in our account. Which means we cannot purchase another car to start the commute.

I had an absolutely terrible experience with Carvana and now and even worse time getting my money back. Was excited to get the truck I found, but during the process they couldn't verify my military status and claimed my PCS orders were fake so I had to cancel my order. They still took my money and now I'm waiting on getting it back and get told 3-5 days by the representative that canceled my orders, now I'm being told 10-15. So now I'm still without a vehicle because I don't have the money now that they still took even though the verification process was never finish. I highly advise against using carvana especially if you're military.

Delivery was on time. Vehicle front windshield was chipped, underneath the hood was filthy, when I reached out to Caravan about the chipped windshield which I noticed the next day they said it wasn't anything that they could do, it was something that I should have noticed at the time of delivery and brought it to the delivery person's attention. So pretty much I was on my own either return the vehicle before the 7 day policy or get another one or I'm responsible for the chipped windshield.

The process for buying the vehicle was hassle-free and the vending machine pickup was fun. The prices are not the best deal around and the car had some minor glitches (fobs had dead batteries, mirror tarnished, gas tank only half-full) which marred what was an otherwise easy shopping experience. I would recommend this to others if they are busy and need to take the hassle out of the shopping but not for someone who needs to stretch their budget.

Car had engine light on on second drive. We followed your direction to get it fixed and 10 days later we haven't been contacted on what it would cost or what's wrong with it. Now we have to take to a Cadillac dealer and be without a car for a week. This sucks!

I received my car with an excess amount of damage (mind you none of it was disclosed in the pictures). While the delivery driver was still in my driveway. I reached out to Carvana. They said, "Oh don’t worry about it. Everything will be covered. All you have to do is open a ticket and submit. It’s a super easy process to get everything fixed." They told me to reach out to SilverRock and they will make everything good as new.

The process was simple and the vehicle was in great condition. The only reason I did not give 5 stars was because there was an initial issue with the car and I had to take it to be checked out. Chelsea was great! I would definitely purchase from them again. The loan process was also simple, and while the interest rate is terrible (no fault of theirs) there was no problem to overcome.

I decided to take the leap and buy a vehicle sight unseen. Scary concept for sure! To find out I was approved right away, wow! I've never experienced this before. I was able to pick out the vehicle that fits our needs and our budget without having someone tell me, "You can't afford that type of vehicle." A week after picking the vehicle out, it was delivered to my driveway! (Do the initial paperwork on a computer and you will probably have it in less than a week.) I've had the vehicle for a week now and am in total love with it. So far I would definitely get my next vehicle from Carvana!

I am so happy I found Carvana. I was looking at the same model car at a local dealership and all I got was lies and hassle. Carvana was so simple and without the hassle. I loved picking up my car with my daughters at the Vending Machine. A great memory.

Completely untrustworthy customer service. I purchased the vehicle, went through the verification process and paid the required fees. They then came up with an excuse for me to cancel the purchase and raised the price afterwards. So if I wanted the same vehicle I would have had to pay more. Also they keep my delivery money as well. Beware buyers. Check reviews first.

Purchased this vehicle for my daughter and she is extremely happy with this car. It was clean and in very good shape upon arrival. Although it’s only been a week it seems to be holing up nicely. My only issue was that the car had 2 different brands of tires on it. Would have preferred a matching sets of tires.

I’d give zero stars if I could. I was sold a vehicle with open recalls so I schedule appt with the dealer along with the inspection. Even though I notified Carvana within the window they refused to extend it. I did get approval from Silver Rock to go to the dealer. The vehicle needs a new transfer case and valve gasket covers which isn’t cheap. Only had the car 3 days before it went in. Now we are on day 11 and Silver Rock finally sent an adjuster out to the dealership. Luckily I know the lemon law in the State of FL and know how to write an arbitration. That is my next step after speaking to my senators. They legally have 15 calendar days to fix the situation.

My experience has been good. The only issue is that it said the windows were tinted and the picture showed it but the driver window is not, and it said had heated seats but don’t see that. Please make sure you put all the details on cars. Thank you. Second vehicle received. Love Carvana!!!!

I am truly grateful. This process was with purchasing a car. Overall, a really GREAT purchase, company and customer is satisfied. Definitely will recommend to my family and friends. I love my Murano❤️. The process was amazing and outstanding. Nothing like those other dealerships that keeps messing around and putting hard inquiries on your credit score. I am so satisfied every day and want to drive my car all the time.

I never thought I could afford a truck through Carvana, but the experience was so easy and your staff was so supportive. The truck itself is a long time coming and I could not be happier. So if you're in the mood to find a new car or truck I urge you to try carvana. You won't be disappointed. I'm 71 years young and even the younger generation Is jealous of what I have. Thanks and God bless.

I had issues uploading images during the purchasing process but customer service was very helpful and guided me on the best way to complete what I needed. The gentleman who dropped off my purchased car and took our trade in vehicle was very friendly and made the whole process very easy.

Carvana did a credit check, took my down payment and shipping fee out of my account. Then they call me and tell me my annual income 1/4 of what I listed. My pay stub showed I already made double what they said my annual income was. Then they wanted 8 times more for the down payment after they already took first down payment out of my checking account.

I've read the so called good reviews on this site and the same people talking bad about the people that have experienced poor customer services, faulty equipment, and repeatedly being lied to by Carvana. So let me tell my story and provide nothing but the facts. I purchased a 2019 Classic Crew in 2023. No less than 3 days after driving the truck and had all kind of problems. So I took the truck to Firestone. Once they told me the issue, I got angry. I called the phony Warranty company that did not want to pay the $5400.00 in repairs.

I have purchased with y’all before, however, this time I am incredibly disappointed. The vehicle online showed only 3 imperfections, however, there is far more. There were several cracked Trim Pillars, the Cowl has completely broken down and the weatherstripping is not good. The driver's side mirror is poorly cracked and glued together. Also, upon pick up, I was assured that the deep windshield chips were noted and would be taken care of, but Silverrock refused to repair anything other than the driver side mirror. This is poor business practice. Also, within 5 days the oil light indicator turned on.

The process time was great, and it was cool to deliver to your door. The interest rate was extremely high over 11% even with great credit for 72 months. The Car came with way more cosmetic damages and some ugly ones not in the photos, also the car was dirty inside and outside.

First purchased a Toyota Camry. The first day having it the transmission started slipping and the touch screen wasn't working. Traded it in for a Toyota Corolla and after leaving with the car noticed the wheel bearing and whole front end it making noise. Currently have it in the shop to see what's wrong with it. If you are spending 20k on a vehicle there should be no problems like that. Was thinking maybe the first car was just not checked all the way around. No both cars needed work. Was a big mistake taking a chance on carvana. The process was simple and exchanging the cars was simple but doesn't matter if the cars are not up to quality. Either Carvana is a joke or whoever is checking the cars from the Louisville carvana is just not doing their jobs or don't care. Either way. I will be sure to advise everyone I know not to purchase a car from you all. Sucka for carvana. All my friends wanted to get a car from there. Looks nice but ain't worth it.

Great experience very easy. The only issue I had was my original delivery date that I picked was changed to 3 weeks later. After the vehicle was delivered the transporter very nice. The experience has made me want to purchase and future vehicles this way. Great job. A rep would keep in touch with me through text that was great. I have nothing but great things from the first time experience you got it right for me.

This would be my third vehicle purchasing experience from Carvana and unfortunately, maybe my last. The service associates were very friendly for the most part but one interaction stands out in my memory. I called to get more information, especially since I was arranging financing from outside Carvana. One of the associates was talking over me, and said my payslips were required, even though Carvana was not doing my financing. I told her that was not necessary and she kept on arguing with me that it was required. She was extremely rude, and I was trying to get her information and she refused to divulge who she was. If you can look in the logs and see who I spoke to, when the payslips were uploaded, and narrow it down to a lady, you would be able to isolate the individual.

I have had the car for 6 1/2 days. The first day I got it there was no working air conditioning. The tires were at 5% just yesterday. I went to start my car and the battery was dead. I tried to jump it and it wouldn’t start, so now I’ve had to have the car towed which Carvana insurance company that they work with said they will not cover. I have had two major issues in the first 10 days and had to fight with the insurance company for them to even cover a portion of the car since it was taken to an out of network service network. The reason I had it towed to out of network was because the Carvana app that was supposed to help me find an in network provider wasn't working and I had to Google a provider that serviced my type of vehicle. Very unhappy.

Ordered a F150 Lariat off Carvana. The ordering process was simple and laid out the steps in an easy concise way. I had a hiccup with the paperwork but once that was corrected the truck delivered and haven't had any issues since. Took the car to a mechanic that was on SilverRock's warranty and they said it was in good shape.

I'm not happy with the lack of telling me about damage to the rear bumper that a seam is coming apart from being hit. Also every third time or more often the key will not come out of ignition. You have to struggle with it to remove. These things were not apparent when truck was delivered.

This was the easiest and fastest way I have ever purchased a car. I wasn't planning on a purchase anytime soon until a driver not paying attention slammed into my rear end thus totaling my old car. I had a 2015 Ford Taurus which I loved. As soon as I got the notice that my 2015 Taurus was Totaled, I said "God I need help!" Just then, a Carvana commercial came on TV. I logged in and searched your site and found that you had just loaded a 2017 Ford Taurus Limited Edition. It had 27K miles less than my 2015 and was a model with more bells and whistles! I bought it. The whole process took less than 10 Minutes! I love my "Newer" Taurus!

Buying a car through Carvana was an excellent experience. We encountered some minor issues within the process such as the original car we were buying having an issue with the title, which is not a quick fix here in Pennsylvania, pushing our delivery date out, as we chose to go with a different vehicle rather than wait potential weeks for the correction of the title on the original car. Honestly though, it was a blessing in disguise and we love the new vehicle even more. Carvana was very quick to address the problem and was most helpful in presenting us with all of our options moving forward. They very quickly transferred our down payment to an alternate vehicle, processed everything in a timely manner, and had our new vehicle delivered to us within 2 days.

Just purchased my 2nd vehicle through Carvana. It’s so easy and the vehicle gets delivered start to my home with a 7 day return warranty. I can drive the car for 7 days and any issues within those 7 days can be fixed. The car is in great condition and drives so smooth. My daughter is so happy with the purchase through Carvana.

I couldn't be happier with my experience with Carvana. Everything was straightforward and very easy. They never left me hanging in anything. My car arrived earlier than scheduled. I love my new car. It's exactly what I expected and even more. I definitely recommend Carvana to anyone who is shopping for a new car.

One of the easiest car buying experiences ever. It was all completed online. No issues. They purchased my old car. Very easy process. I absolutely love my car so much. I got a 2024 car with only 1,000. Smells brand new. Watching the car come from the vending machine was a truly fun experience.

Car covered in dog hair and smelled of dog. Still haven't gotten a resolution with being cleaned. I tried to contact and was told they would review my request. Very unprofessional especially when you can't test drive the car first.

I purchased an economic commuter car in 2020 after being tired of dealing with car lot sales people and spending hours at a dealership. Most recently I decided to treat myself with a luxury vehicle within my budget. Carvana is the perfect way to browse and purchase a vehicle. No hassle, and convenient.

I am extremely happy with my purchase! The process was very easy and convenient. The only complaint I would have is that all of the defect/paint chips were not listed or shown online. Only 1 defect was mentioned about my car and the rest we seen our own after pickup.

Driver was excellent when they came out to drop off the vehicle, and especially to do a return. Although I returned the vehicle because I wasn't thrilled with the quality of what I ordered (very low tire tread on tires, possibly unbalanced), I would definitely buy from again because of the service.

Purchasing from Carvana is the solution we have all been waiting for. I will only purchase from Carvana in the future. The entire process from online purchased to car drop-off took around one hour total. There was a small issue with interior trim that as not noted and Carvana took care of it immediately.

If I could give ZERO stars I would. The process of purchasing a 2022 Tesla model Y all went smoothly until the Indentification Verification. 5 short ambiguous questions designed to prove you are who you say you are. Simple enough. Nope. If you fail twice, you will not get financed from Carvana for 6 months after the second attempt. Something is fishy here. After failing the first time, I gave the second time some serious scrutiny. I looked at each question, and pulled up loan information, house information, and Experian credit report, JUST to ensure that my answers were 100% accurate. This time there is no doubt in my mind I was 100% accurate. Failed again! I took screenshots of all my answers and double and triple-checked my data against Experian and there were no mistakes! Furious.

Buyer beware, read all the reviews on Carvana before considering buying a car. We purchased a 2022 Honda Civic. They failed to list all of the imperfections on the car. In addition, the car has some vibrations/steering issues in the front end while driving. We were advised to contact Silver Rock Warranty Service. We took the car to Silver Rock repair facility. They did a thorough inspection and stated that the repairs would be around $4700. There are issues with the tie rods, bent wheels and steering rack. A claim was filed with Silver Rock from their contracted repair facility. Claim was approved, denied and closed with no explanation. I would’ve left zero stars if I could. This experience has been nothing but an absolute nightmare. Clearly, they don’t value or care about their customers. We will NEVER do business with Carvana ever again and recommend no one else do business with them either.

As a first-time car buyer, I chose Carvana because I knew I didn't want to walk into a car dealership and wonder if I was getting hustled. Carvana made it easy to shop and I quickly found a car I liked at a great price. I chose to pick up my car and it was so fun to watch my car come down the vending machine. All that being said, I wish there had been more explanation and overview of the many steps involved in buying/financing a car geared towards the customer like me who had never done it before. It was confusing and sort of stressful to be told, "Congratulations!" on the purchase, making me think I had completed all the necessary steps, only to be told a few hours later that I was missing a document and if I didn't upload it by a certain time, the purchase would be canceled.

Purchased a vehicle from Carvana on 7/7, on 7/12 I was stuck in a parking lot in another state with a dead battery, I replaced the battery then reached out to get reimbursed as this was something that should have been covered in the vehicle inspection prior to releasing the vehicle. Their response was I should have had the vehicle towed to a Carvana repair facility and will not reimburse me for an issue that caused me to be out of pocket because someone there did not do their job correctly when inspecting the vehicle.

There was 2 things I was promised would be fixed as they were not in description at all of car. One was the broken hinge on driver side door that makes popping noises when opening or closing door. 2nd was the damage on passenger side bumper but a body shop too far away. Love the car but 7 days is not enough time to figure out whether to keep or not.

I originally chose Carvana because of the perception their marketing creates of thorough inspection and full disclosure. In fact both of those are essential to buying a car sight unseen. Unfortunately, neither of those held true. The issues were:

I recently purchased a 2021 Challenger SXT as a gift for my husband. This is also the 1st time I've used Carvana. I was very upset with the details left out concerning the cosmetic issues with the vehicle. The vehicle has scratches all over the vehicle (even the roof!), paint chips in other places, no spare tire and the middle area, where the gear shift is, has several dents! The car was semi-cleaned when received; it was a rushed job. We looked for other options prior to the 7-day window, to exchange, but could not find a comparable vehicle. I am dissatisfied with the information that was presented online versus what we received. We are left to replace the middle console trim and see about maybe buffering the car to eliminate the scratches and trying to touch up the areas with missing paint.

Don’t EVER use Carvana. We were going to trade in our vehicle and get a Camry. The day of pickup, 20 minutes before pickup time, they called and stated that the car failed inspection. What??? They didn’t inspect before listing it?? The car needed a laundry list of things to even pass a safety inspection. They said they were going to repair them and pick it up Friday. We get there Friday, the car’s tires are completely bald and it’s missing all the body pieces in the trunk. It also has several undisclosed signs of accident. We refuse the sale. Well guess what? They pre-processed the down payment. They are now holding our money hostage. They are not refunding our down payment making it impossible to get another car. This process apparently will take 10-15 days. They are crooked thieves. DON’T EVER USE CARVANA. THEY ARE SELLING VEHICLES WITHOUT INSPECTING THEM OR MAKING SURE THEY ARE SAFE PRIOR TO LISTING THEM.

Hello, I recently purchased a car with Carvana, but never received the car due to transportation problems. Approximately 6 hours prior to delivery I received a call that there had been significant damage to the car during transportation. They informed me that I could accept the car but they would immediately need to have it serviced with their provider Silver Rock or contact their internal team for other options.

This was by far the best car buying experience I have ever had or witnessed. I was able to purchase my dream car and the process was quick and hassle free. I will never go back to buying from a dealership, or deal with car salesman again. I will be recommending Carvana to anyone car shopping. Thank you!

The BEST car buying experience! I would highly recommend Carvana to anyone wanting a hassle free experience when looking for/buying a vehicle. The app is super easy with all the info you need and want when making a large purchase. We chose to pick up at the vending machine in Louisville. It was pretty cool and the staff was amazing! I love my 2017 BMW!

I hoped and expected a better car buying experience than I had with Carvana. The accuracy of the description of the car I purchased wasn’t accurate at all. There were dents and dings on the body that weren’t disclosed but rather the lack of a spare tire and tire kit to replace it were??? Guess what guys? The spare tire is under the vehicle as it is on most SUV’s..?? That’s not an imperfection! The dents and dings are the imperfections and certainly should’ve been noted and disclosed. That’s lack of transparency and I can’t trust a company that isn’t transparent. They also delivered it to me with a split in a tire that needs to be fixed ASAP but the 100 day protection that’s included with the car is brought to you by an insurance company that doesn’t seem to want to fix the issue and get me on the road.

I do not recommend buying from Carvana and if you do here is some of what you should be prepared to deal with. 1: Customer service. The customer service is terrible. It's hard to get straight answers from them. They would contact me at 11am and tell me I need to get a document from my bank funding the loan by 3pm that day or they would cancel the order. They did this 3 times. Took me hours on the phone (multiple times) to get it straightened out. That's time I had to clock out of my job to handle. This was very stressful. Thankfully I have USAA and they were used to dealing with Carvana. USAA really saved the day for me.

The experience was very unsettling. I made a purchase agreement initially on June 24th, 2024. I did not receive the vehicle until almost a month later, after much heartache. One would think that they were manufacturing the vehicle. Upon receipt of the vehicle, there were damages not noted on the website. When I brought it to the attention of Carvana, I was referred to their insurance partner. This partner then stated matter of fact Lt that it was acceptable damage, whatever that means and nothing would be done. It was definitely a learning experience and one of the work have ever had and I have purchased many vehicles. I wish that I had just walked into a dealership and viewed and purchased a vehicle. This process was too time consuming, it went on way too long and they made me jump through way too many hoops.

At first my searching was too broad then I narrowed it down to the car I wanted. I picked my color and amenities that I had to have. This helped me to see what I wanted and other makes and model. Once I put a heart on my selections then I contacted my loan people for assistance. Filled out paperwork online to Carvana, ran into snag, the chat box fixed it and the date, time and delivery was set. Boom I got my car. It was smooth sailing.....

I felt like the delivery of the car was very rushed and upon driving home from the dealership I noticed a few deep scratches in the front passenger window which I didn't know about until it was too late. I also would have loved to have known the battery health of the EV. I think you should run a test on the health and have that information posted.

The buying process was a huge pain in the **!! There was no guidance or help available when needed. Very hard to get a real person on the phone for help and when I did get a hold of someone they spoke VERY POOR ENGLISH!!!! Truck I bought had been obviously smoked in!!! Not too happy about that!! Probably won’t be buying this way again.

The vehicle needed a tail light replaced that was cracked and full of water. We were referred to a subcontract warranty service. We should be able to deal directly with Carvana. Carvana should be upfront and inform the customer that Carvana does not take direct responsibility for warranty work. The underwriter made getting a simple tail light fixed an ordeal of red tape approvals. Three repair service facilities I contacted did not want the work and said that Silver Rock was too difficult to work with. It took me 3 days and 3 trips 40 miles away to Myrtle Beach SC to get the work done. The repair facility paid for an Uber to get me home. I had to pay $47 to return that evening to get the car. I do not intend to use Carvana in the future and cannot in conscious recommend their business.

Horrible experience - 150 point inspection did not list the brake service that was due or the holes in the front bumper. They refused to fix them, they wouldn’t return my car and would not reimburse me with a return. I wasted so munch time and money not to mention being bounced around all over.

Very simply, if you are trading in a vehicle that is worth more than what you’re purchasing might as well go elsewhere. They make you call a number where they tell you to get lost. Other dealer like Carmax pay the difference. Not these jerks.

Couldn't figure out why I got a lot of static on the radio. Finally noticed that the antenna was missing on delivery. I think Carvana would have caught this but then I didn't look for it on delivery. Not too happy about buying a replacement from Amazon for 27.81. My disposition would be improved if Carvana reimbursed me for that cost. Also during the process there were occasions when I would receive a phone call or I initiated a call to Carvana. In one or two instances I had a devil of a time understanding the Carvana rep. This doesn't help Carvana in customer satisfaction.

When I received my truck the windshield had 2 rock chips. I was told they would put in a request to the warranty company to get this fixed, and I should hear something from the warranty company in 24 hours. I didn’t hear anything, so I reached out to them. They told me they hadn’t received a request on the windshield. I reached back out to Carvana and submitted a claim with photos of the damage. This Carvana representative told me, I should hear something within 24-48 hours, and they use Safelite Auto glass for this type repair. I heard nothing. I reached back out to the warranty company. They said again, they have no claim submitted.

This was the worst customer service experience I have ever experienced. I attached screenshots of people telling me 2 different things in regards to my refund after cancelling the order. Never shop there. I attempted to purchase a car on 6/14 was given a deadline of 6/18 and an extension of 6/20. On 6/20 I cancelled the order. I was told in that conversation that I would receive a full refund of the 1290. After 2 weeks I reached back and asked about the refund. I was told that it was "pending". I asked again if it would be the full amount and was told in writing that it would be.

The online portion of buying my new car went smoothly and was fast and relatively efficient. The car is great and arrived more or less as described. However, when picking up the car it was not a great experience. The facility was understaffed, leading to many people standing around waiting to be helped. The staff there were great, but running around quickly as there weren't enough of them to help all the buyers.

Here is my Carvana saga. We lost both our vehicles due to Hurricane Beryl. I was in a panic, I was to start my part-time job on the 16th and my full-time starts back real soon. I needed wheels. I was skeptical to use carvana at first, but it was the easiest process ever. I did their pre-qualification and started shopping. Found a vehicle, got approved. Delivery date Friday the 12th, got a call from driver David. There is a problem with the vehicle not passing inspection. It could be fixed but not time frame. Or I could swap out for another vehicle. I decided to swap, shopped online again. Found same make and model newer with less mileage. Called because I could not figure out how to swap. Maria was amazing stayed on the phone with me the whole time. She swapped the vehicles sent the new contract and the info I needed to switch the info on the carvana insurance through root.

Buying the vehicle was easy. I looked online and found what I liked. Once I clicked the purchase vehicle option, the process started immediately. I had to upload photos of my driver's license and have a Zoom call to notarize documents. These were easy to do and at my convenience. Signing documents online was done with docusign. Scheduling pick up was easy. I chose to pick up the vehicle instead of having it delivered. Picking up the vehicle was easy. I could inspect the car as long as I wanted to and test drive it before signing over the last bit of paperwork in person. The man at the Carvana store was friendly, no pressure, and answered all of my questions. I was very happy with the purchase and pick up process. I've had the car for almost two weeks and so far no problems with it.

If I could give less than a star, I would as this has been a nightmare experience. I picked up a Mini Countryman on 07/14/24 in Bham. It died on me at the Hope Hull, AL exit. I then opted for an exchange for a Mini Clubman and it was supposed to be delivered on 07/16. This got rescheduled for 07/17 and on that day, Carvana said the check engine light was on. I did not see anything on the site that I would want to buy plus this was the 2nd faulty car so I asked for my positive equity in my Jeep via ACH and just pick up the Countryman from my property. Each person I spoke with up to the pickup driver on 07/20 said that when Carvana picked up the car, they would have my check for me. Well that was a lie and the pickup driver had to turn around.

Be cautious if you're considering buying a used car from Carvana. I recently did and it was a Pre-Owned EV Hybrid Plug-In .. it wasn't the lowest Internet price, but I perceived its price to be a good to fair deal and it was the color (black pearl) that I was looking ... Carvana delivered the car to me and its EV plug-in cable was missing from the trunk....I went back to my printed description of the car showing details and there was no mention that this late model plug-in Hybrid was missing its charging cable .., I immediately chatted with a Carvana advocate and asked that the car's plug-in cable be UPS to me. The Carvana advocate refused my request saying used cars got sold as is so sometimes accessories or parts were missing...The Carvana advocate said It would be on me to go buy a charger cable. The best cost I could find was about $300.00.

**Review of Carvana: Major Issues with Recent Purchase**. I recently purchased a 2018 Range Rover from Carvana, and my experience has been incredibly disappointing. Within just one week of ownership, the car needed a new engine. Despite being listed as "coming soon" for four weeks and supposedly undergoing a thorough inspection, the vehicle arrived with several undisclosed issues:

Car arrive with way more damage than what was listed on the posting. Windshield had two puncture holes in it and because I didn’t notice it while the field agent was still on site, I was told it was not going to be covered or replaced. The car was pretty dirty. All the door frames had not been cleaned. Posting said it came with owner's manual and it did not. Not a great experience.

Great from start to finish. Recommend to anyone, just search to find the right car for you. I bought a 2019 Nissan Rogue and it was spotless, looked perfect. Love it. I would buy my next car from Carvana. I just didn’t want to go to car dealerships. I looked at cars on carvana for 2 months. I saw my rogue and knew I had to have it. So I pushed the button to start the process. Now I have my perfect beautiful car.

I just bought a Jeep Wrangler from them and the pictures did not do it justice!!! It did have a little crack in the windshield that they were unaware of but they have already reached out to have it repaired! I will definitely get my vehicles from here from now on.

Finance approval took longer than expected and that led to order relapse, with a short time window to react, no timeline extended to remedy the situation, multiple submissions to the same artifacts, I had to resubmit the order, many calls and chats with different input from Carvana representatives, at the end I was told by an advocate on the chat that I have to remove my credit freeze while another advocate on the phone resolved the issue. During the delivery process, I highlighted many issues with the car that are not covered in the report, including rear bumper deep scratches, the advocate mentioned those will be fixed under warranty, when I tried to add concerns, it turned out I have a limit of 3 only and I can't update the photos on the concerns.

Bought a 2023 Chrysler Pacifica with “clean” record and no accidents. 12 days after it was delivered I took it to be washed and water was coming inside the vehicle from the top of the windshield. The mechanic looked at it and said the roof of the vehicle was damaged and they repaired it with paint and Bondo. Also saw numerous other clues throughout the vehicle of damage and accidents. I have to take it to an auto body shop to fix what Carvana didn’t do properly.

Carvana did not correctly put vehicle details on the description of the car. The details said there were blind spot monitors installed and there are not. Plus the remote start feature is not available either with the keys I was given. I am very disappointed with this purchase since I should be happy with the car in its entirety but I was mislead. Very very disappointing. I called and spoke to a representative but I was not given compensation due an expired 7-day return policy. There should be a compensation even after the 7-day period of return for any features that are missing (which were advertised on the page of the car) as the purchase and vehicle should be in the best interest of the customer. Just sad. I am hoping there is some change of heart and more care for the Carvana customer.

Everything was fine except for a 7 day delay in promised delivery. When delivered, the front brakes shuddered for a few days and then were smooth. I took it to a Carvana approved repair shop and he said there must have been build up on the rotors from non use for a long time. I also discovered the rear brakes are "OK" but would need replacement of the rotors and pads due to rust. Safe to drive but in September I face a bill for brake work I feel should have been done during prep. Minimal cost but a cost. Otherwise the service reps and contacts were helpful with text and phone messages and the delivery driver (Alan) was superb to deal with.

Deliverer went to wrong address. Could not reconnect her to tell her where I was as phone she called from would not receive calls. She was able to put car in driveway. However when I tried to drive it it would not go into gear. Tried hard to get it working to no avail. Was told I would have to get it towed to recommended shops. Called two of them. Both said too complicated and they could not fix and would end up having to go to dealer. Was very difficult for me to speak to someone at Carvana throughout this situation and given limited replies especially by unhelpful AI assistant.

When my previous car died beyond repair, I knew I needed a new one quickly. The Carvana app was very easy to navigate and the process was not difficult. It was nice to search exactly what I wanted with no sales pressure. Having the car delivered to my place was a bonus as I had no easy way to get to a dealer.

This is the second purchase that I made with Carvana. I like the first one. The staff was very polite, professional, precise to answering questions that I had as well as giving me detailed instructions on the process, professionalism. Recommending the company to anyone and everyone who is trying to purchase a car with no hassle.

Car arrived halfway detailed, the exterior doors had been buffed but top of car was in need of waxing and dirty and windows were dirty inside and out as well as trunk opening was grimy. Plastic trim from rear seat back was loose and laid in the cargo area unattached and had to be figured out and fixed back into place. Tires were dry rotted and cracked inside the treads dangerously and had to be replaced immediately. There was a dent in the driver's door not reported and glue-like substance on the dash that won't come out and not reported. Front rotors appear to be gouged and in need of replacing or resurfacing. I like the car but there were many things not reported and in need of immediate attention that I should not have had to deal with. It looked as if the car had been sitting long-term on a lot and simply the sides were wiped down and tires sprayed with tire shine and the car was delivered.

I was a bit skeptical at first...but wow! It is stupid easy to buy a car from Carvana! Get pre-approved first...then browse "the lot" and find what you want. I bought my Nissan in 30 minutes. Sooo much better than sitting in a dealership for hours. I can't recommend Carvana enough.

Look, I know that these cars are basically a sure thing sale but our salesman was AWFUL. Complained about other customers and workers, would just walk away without telling us what was going on, was completely unprofessional and made us feel like a bother. It took over a hour to do get our car, and that is with signing all the paperwork online ahead of time. I’m not asking for them to put on a show but just communicating with us that he had to do a checklist (instead of just walking away and sitting in the car for 5 minutes) would have made us a lot less annoyed at the process.

The car arrived 1 full hour outside of the the delivery window (no apology for being late). We sat around for 4 hours. No tracking through the app. Car arrived with a dent in the passenger door and two starbursts in the windshield. I opened warranty claims for both but they were denied. I will NEVER buy from Caravana again - absolutely shameful.

I had a wonderful experience with both of the gentlemen that dropped off my vehicles. I have nothing but great things to say about both of them. My first exchanged vehicle however was never picked up and I wanted to call and remind Carvana it was still on the street. I got Landry. Landry seemed nice enough to start but quickly it became apparent that his customer service execution was solely to serve the company in the short term. I was so frustrated with his lack of empathy, caring or ability to help me that I told him to have a good day and that I would need to get off the phone before I regretted saying something.

10/10 experience, seriously no complaints with any part of the process. So far, I am extremely happy with my purchase and hopefully, it remains that way. Fantastic staff and very positive and professional experience without the car salesman tactics at your typical dealership. I would happily recommend Carvana to people.

I was super anxious about buying a car online, they did all the work while I sat hoping I made the right choice. I picked a 2013 Captiva it's beautiful, has power windows ac and the defrost works, if you saw my other car you would understand. The advocate was great. He brought the car, answered all my questions. I live in Arkansas so them paying the sales tax and the assessment part was amazing, all I had to do was go to the revenue office and get my tag, the only bad thing I can say is I wish I could have had a better understanding of this process, but it's done and hopefully this helps someone else. I had an electrical issue and they fixed it. They had many choices and customizes your search to your needs.

First let me say this. When I first got the car I paid for inspection and Carvana was suppose to refund me my money and didn’t so I proceed to do a trade in so I put 190 dollars down for a dodge charger that would be available July 2024 so I canceled the order and they never even refund me my money back so yes I am done with this scamming company.

From the very beginning this has been an absolute mess. The day I ordered the car they overcharged me by 758 dollars. An “advocate” called me to tell me they would be refunding this. Almost a month later and I still haven’t seen that money. The car they sold me broke down 5 miles from the “car vending machine” I picked it up at. It’s been sitting at the dealership for over 2 weeks just waiting for them to approve the repairs. Now we are pushed far beyond the 7 day return policy so I’m stuck with the car. There is multiple spots on the car that’s been repainted poorly. Overspray on all of the black plastic. Even some on a window. Also found a spot where Bondo was added the body. According to Carvana the overspray is “within their guidelines”. Wow. What kind of company has an acceptable level of overspray? NONE of the issues with the paint were noted on the “imperfections” list. They will toss you around and around to put off fixing anything.

I am amazed at how easy my purchase through Carvana turned out to be. Initially I was very hesitant to purchase a vehicle through Carvana because of concerns about not seeing the vehicle before delivery. All of my concerns were instantly resolved through accurate representation of vehicle condition, high quality photos of the inside/outside of the vehicle, and the knowledgeable Carvana team members I interacted with. I have told several people about the ease of my experience, and hope that they have a similar outcome. I look forward to my next purchase!

I was pleasantly surprised. I have never had a buying experience that was so hassle free and not nerve racking. The entire process was very easy. From getting approved to the search. Complete communication the entire way. Filling out the application and submitting the required documents and signatures. Car was exactly as described. Caesar was absolutely the best. Friendly, knowledgeable, professional and timely. Smooth ride. I am one very happy buyer.

Easy, fair pricing and easy pickup. Only problem I had was title was in Fl and Me in Mi. Carvana said they can take care of title but then said I had to have title in hand to pick up vehicle. I did not trade my vehicle in which I wanted to do. Then the gal at the pick up was surprised it did not work out. Said they usually take care of electronic titles for Fl.

This is about my experience with customer service. No one knew what a purchase order was or anything like that for my car and my date got pushed back 2 weeks to pick my car up because the transaction on my card too 5 days to come. It was a very stressful process knowing that they reposted my car back on Carvana even though I paid for it. 30k car paid for just not the shipping fee because it was coming late and they reposted my car and pushed my date back 2 weeks. I ended up getting my beautiful 370z and I love it. Still the car was worth it. Just the customer service was very confusing non helping and non understanding and stressful. The car 5 stars. Customer service trying to get my car and lack of intelligence 2 stars.

I bought a 2014 Dodge Grand Caravan back in 2022 with 63,000 miles on it. About 10 days after getting it, the engine started to idle really hard and the engine light came on. Luckily we had the Carvana Limited Warranty and they took care of it. Fast forward to today. I traded the van in for a 2023 Mazda CX-5, it got delivered and was beautiful. Took it for a spin while they loaded up my trade in. I got less than 2 miles down the road and it immediately went into the red and started running hot and the air started blowing hot. WILL NEVER USE CARVANA AGAIN!!!

Guys who delivered my car were kind and professional. The VIN located on the driver's side of the vehicle matches my documentation. I did not observe any serious mechanical defects on operation of the vehicle. The only complaints I have about the car are: 1) Vehicle did not come with a remote locking device; 2) Windshield wiper fluid tank cap is loose and unable to be affixed to the tank; 3) There was a check engine light that was not disclosed. None of these problems appear to affect the safe operation and reliability of the vehicle as of date. I did not hear any knocking, banging, other loud noises, nor did I experience bucking or missing. The vehicle came without an owner's manual. There are some cosmetic defects to the vehicle that I am not overly concerned with. However, I would have appreciated more transparency regarding the vehicle prior to signing the contract.

The process of buying from Carvana was easy and painless! The website was very easy to navigate and our Advocate, Kayla, was amazing! The best part was the delivery to my driveway and the haggle-free pricing. My husband and were able to set the filters and narrow our search down based on price, features, color, etc. This really was a simple process and much less stressful than car lot shopping!

This is our second purchase from Carvana and we love it. In March 2022 we purchased our first vehicle and there were just a couple very small hiccups that were resolved really fast. When it came time to downsize our pick up due to health reasons and go to a SUV, of course we looked at Carvana first and we came up a winner again through Carvana.

Delivery of minivan was perfect, Sean (delivery driver) was great with communication and customer service. I went on vacation after receiving van then it was blistering hot, didn't notice the loud rattling noise coming underneath until I had the window open one night. Warranty company gave me list of service locations: 1st location, Firestone, Northfield, NJ couldn't find the noise and said call the warranty company. 2nd location, Mr Tire, Hammonton was understaffed to look at the van. 3rd location, Pep Boys, Absecon, NJ suggested I go to their EHT location because he wasn't interested in looking at the van.

My 1st Cavana experience was wonderful. Drove the car several years, no problems, passed on to my teenager and got another car for me. And the nightmare begins. Car initially seemed great. Very smooth drive. But it was after that 7-day return period that the downhill slide began. The 150-point inspection checklist is totally bogus. SOOOO many problems that contradict with that list. >10k of repairs needed just to make the car safe and the Silverrock criminals are covering less than half.

My AC is only blowing warm air so I went to have it looked at in a local approved shop, they could not get to me so I had to reschedule, next time I’m available would be after the 14 days so I have to pay $100 to get my buster AC fixed. All other aspects of the purchasing and selling was amazing, delivery and pickup were painless, delivery driver was great.

I'll never go to a dealership again. This was hands down the best car buying experience I've ever had! Very quick, excellent communication, no-haggle, and super friendly staff! They gave me a very fair price for my trade. Car was exactly as described and was the best price anywhere. The registration process was a bit odd since I bought from Missouri and had to register in Illinois but the registration team assured me that I would have no problems....I had absolutely no problems! Thank you Carvana!

I went through the purchase process with Carvana only because I found the exact Toyota Prius I was looking for. The car was priced higher than Blue Book but I was willing. So, we get through the process and then delivery came. The minute I looked at the vehicle you could clearly tell that there was awful body work done on both the driver and the passenger doors. There was even Bondo still present that they failed to wash off. The paint that they applied had dripped. It was awful. Yet, they were trying to get top dollar for the vehicle. Oh, and one of the tires had a massive gash out of it which would have been very dangerous. Nowhere in the Carfax or the disclosure was anything about these clear issues with the vehicle. I didn’t let them get it off the truck and rejected the vehicle. STAY AWAY FROM CARVANA!! They’re slimy and fraudulent.

I would've rated the entire process a 5 star but some of the options you listed the car had on your website, the car did not have (heated and cooled seats). I had heated seats on the car I traded in and I really loved that feature. I am disappointed to find out after the car was delivered that those features were not on my new car. Every other aspect of doing business with you was perfect. A very easy was to purchase a car and I will use you again for my next car purchase.

Overall this was a very good experience. Everyone was very friendly and accommodating. My only complaint is that when I took it to my mechanic for inspection after I bought it, he identified the tires as original to the vehicle. The vehicle is a 2015, so the tires are 9 years old. While the tread is still ok, the rubber has become hard, making it somewhat unsafe. I will need to replace the tires in short order. Which not a deal breaker, I think this should have been done by Carvana to provide as safe a vehicle as possible.

If I could leave a "0" stars I would. I purchased a car through Carvana and that didn't go very smoothly but I did get the car. For that car, they advertised it as "hands free calling" and it was not. I complained and they sent me 100$ to upgrade to handsfree calling which obviously was not enough to convert my sound system to handsfree...it cost me 300$ for system and install. That was disappointing. They also changed the pickup date of the car without a reason which caused alot of trouble changing the start of insurance date and coordinating the pick up on a day that was not convenient for me. Also disappointing.

My experience with Carvana was amazing. No need to talk to many vendors, no need to spend all afternoon at a dealer, just choose my car, fill out paperwork, pick up my car and drive it to test for a week and took it to my mechanic! I would definitely buy another car with them.

You all need to make sure that your electric cars do not have a defected charger cord. Upon arrival I was not able to charge the vehicle because of it. The cord was defected and I needed a replacement. Instead they are mailing me a refund check for the cord.

I wanted to sell my car without buying a new one. I received an offer from Carvana for about $4,300. The car was paid off and it had a clear title. I went to the Carvana location in Schaumburg IL. I went in, checked in for my appointment, showed them the car title and my ID and took a seat. After a few minutes the attendant calls me and says the contract is ready to sign. He hands me over a small tablet and tells me to initial each page and sign at the end. As I get to last page the price of my car was $100.

There's still some confusion on my part about the transfer of my current license plate. Although the online chat advocate said that would be easy, I really haven't gotten a straight answer about it. Other than that, the car seems fine, and I'm hopeful this will be a good buy.

In an emergency situation with no working vehicle to take my dog to his weekly chemo appointments. Spent an entire paycheck on a down payment for a vehicle through Carvana advertising 3-day delivery. Was told the day before delivery would be delayed. Then, an hour before my original delivery window, I was told the frame of the vehicle was bent during transit. Now I must wait 10-15 days for a refund of my deposit so I can use it on a different vehicle. Zero transparency throughout the process. It wasn’t until I googled “Carvana delivery delay” that I realized how common my exact situation is. For others it is worse, being held on the line for weeks or even months due to “delivery delays”. Do not waste your time, hopes, or money on this dishonest company. Go to a local dealership.

This is the second car I've bought from Carvana. It's the best way to buy a car to avoid the time-wasting, insulting dealer nonsense you have to go through to buy anywhere else. Carvana's pricing is crystal clear before you start to buy and although the price initially seems a bit higher than what you would pay to a dealer, by the time you get through the dealer required add-ons (who wants door guards for $1500?) Carvana's price is the same or lower. The delivery people are professional and very pleasant. The car arrives on a clean trailer and the car itself is spotless inside and out. Carvana takes care of all the paperwork. I highly recommend buying a car from Carvana.

This process was so easy to order online. The car arrived in pristine condition and clearly was well cared for. We got our vehicle for a great price, as well! Had some issues getting all of our paperwork together for our delivery, but was so easy to call and rearrange delivery schedule online. The process was seamless - will definitely buy from Carvana again!

I purchased a vehicle from Carvana. It stated it had a scratch on the left rear bumper. When it arrived there was damage to the right front corner, left and right rear quarter panels, that happened during shipping. Carvana refuses to repair it, after that said it would be repaired to the quality that it stated on the website. What upsets me the most... they tried to cover up the damage with spray paint.

I have bought and sold 3 cars now with Carvana. My 2022 Tacoma arrived with new damage that occurred during the delivery at some point. Both Carvana and SilverRock put me through a menagerie of long, drawn out phone calls pointing the finger at one another until finally it was decided that the damage was "within standards" and was not going to be addressed. Secondly, the tires that came on the truck were on their last legs. The tire shop I went to clearly expressed that they needed replaced immediately due to safety concerns. I was told to go to said tire shop to get things taken care of by both Carvana and SilverRock just to be denied because even though the tires were in bad shape, they were, again, "within standards." The lack of actual support and ownership were the definition of insanity. I will not be purchasing from Carvana again unless significant changes are made.

Had a very good experience working with people at Carvana! The purchase went smoothly and very pleased with the car we bought. I would highly recommend Carvana to anyone looking for a vehicle at a good price. 5 star all the way!! I want to thank everybody that took part in the purchase, and especially to Tim our delivery man. He was very courteous and prompt on his delivery time. Very happy customer.

I just want to start by saying that I read enough reviews to make myself almost paranoid to attempt a purchase with this company, but as a person who learns from his own experiences good, or bad, I took the plunge. The online process was easy as hell and was great for comparing multiple vehicles within my price range. Filters were great, detailed for searching for what you want, and the site navigation was simple. (Also have an app) I was able to get a price for my trade in that was as fair as my honesty with its description. Filled out 6 forms online and even with my checkered credit was able to get financing. Ordered the car for pickup and had to pay shipping. (Makes sense lol) And... It was late. (It was 4th of July weekend.) I received a call from Julio there, who was really friendly and understanding. He explained my options, and even potential refund if I opted out. (*Gasp)

My trade-in and purchasing experience smooth other than delivery delays close to a week from first appointment. I like the vehicle but it has several things that were not as described. The listing stated that the vehicle has Apple CarPlay/Android Auto. It does not. The vehicle when received is missing a trim panel in the interior of the vehicle that was not disclosed during the transaction. These things put a sour taste on what would have been a positive experience overall otherwise.

The entire experience was pain free. I researched many vehicles, and when I decided on which one I wanted. The entire purchasing process went seamlessly. No haggling over money. My monthly payment is exactly as I had agreed. I will definitely be referring friends and will definitely be using Carvana again.

This was the most simple way of purchasing and financing a vehicle. I’m truly impressed by how honest and helpful this whole process was. I did everything from my phone. Even the notary was quick and simple. And they delivered ON TIME! I don’t think I’ll ever go to a local car dealership, just to be hustled, ever again. Thanks Carvana!!!

On a Thursday evening after dinner, my husband and I spent about 20 minutes looking for a car. After a few short questions and getting pre-qualified, we were on our way to a car! Tuesday we had the car delivered to our home and were handed keys within minutes. We will never shop for a car another way. One notable thing was the car was not vacuumed but there was still dog hair on the dashboard and you could smell the previous owner had a dog. I wish there had been more care in cleaning the car before delivery. Otherwise, a very good experience!

All around the process of buying from Carvana was simple and seamless. I was disappointed to learn the DAY OF the delivery that the air conditioning doesn't work. I was wondering how that could happen if there was such a "thorough inspection." Was it just sitting for a long time and nobody thought to check? I then had to take it to a local dealer where they confirmed the compressor was faulty and they had to order a new one but it's taking weeks to come in.

I just recently got a used car and the experience was nothing short of amazing, did it online and received it the next day, no surprise fees and it didn't matter if my credit was good or bad. Thanks to Ash for delivering my vehicle and making sure I knew how to proceed with my next steps of my vehicle purchase.

First, let me say that I really do like my car and the delivery guy was awesome. That being said, I purchased my car with the windows all tinted. On the delivery day I was contacted and told that the tint had to be removed in order to pass inspection per NC law. In retrospect, I should have refused the car, but I was in need of transportation quickly. I would love to deal with Carvana again, but, unfortunately, this is unacceptable as I will now have to pay $350 to have the windows done. I gave a 3☆ simply because of the driver and Sasha from customer service, great people!

So happy with my Carvana experience! I bought my car 100% on my phone and the whole process from getting verified, to finding financing, to the delivery was fantastic. I ordered it on Friday at 5pm and it was delivered exactly 48 hours later. The vehicle was spotless and in great condition! You can tell that they did a great job reconditioning this vehicle.

Received my new car and before it even arrived the advocate called me and advised they damaged it loading onto the transport. It arrived with front end destroyed by reckless transport drivers and now I have to deal with the body shop and insurance company. The incident truly soured the experience for me.

Again the 150 point inspection came up short. The coolant overflow tank was empty, the spare tire had only 15 lbs of air and the power steering fluid was low. There are many more paint imperfections than shown/described in the listing. It would be much more honest to say there are many small chips and scratches than to just show two or three. The interior plastics also have scratches not mentioned. It was similar with the other two vehicles I bought from Carvana. I wouldn't buy any car from Carvana with more than 35k miles due to the questionable inspection and description process. I love the truck but it took me days to bring it up to my standards.

The buying experience was great, the delivery experience was not. Every communication told me that I had completed everything. Ten minutes before the car arrived the delivery person called and told me that I needed proof of insurance with the car's VIN. No one mentioned that before. I use a local insurance agent with a small office. I had to leave a message. My car arrived, I didn't have the document they wanted, I watched my car leave. I had the insurance straightened out two hours later. I went to the Carvana website to reschedule the delivery and found that I no longer owned the car. Someone cancelled the purchase and a different customer was in the process of buying it. I was able to call someone very good at their job and cleared it up. It is like there are two companies with different policies. One is trying to sell cars and the other is trying to tick people off.

Fast and easy, but when it goes wrong it goes very wrong. I tried to buy a car. There was problem with my paper work which I discussed with (humans and AI). They claimed to be looking into it. When I called back they said I should cancel my order and said that everything should be fine within moments. Instead, thousands of dollars were taken out of my account. They then said it would take 10 to 15 days to refund my money. 10 to 15 days is ridiculous! I don't have that kind of money to play with. Also, their AI bots will text you and not identify themselves as bots, making it very confusing and often providing unhelpful and contradictory information. Some of the humans I spoke to also were often confused.

I have always bought a car the old-fashioned way where it can take all day in person. I was hesitant to buy a car I’ve never seen before but it was a very smooth process. They make it easy to trade in and also guarantee their vehicles. If you want a smooth easy transaction then definitely buy with Carvana. It was the most convenient transaction ever! I would do it again.

This was by far the easiest and quickest I have ever purchased a vehicle. Once I decided on the truck, the entire process of filling out information and submitting documents (not counting the time I had to wait for my insurance to give me what I needed) took less than an hour combined. The only reason I would ever not use Carvana again is if I couldn’t find the vehicle I want which is highly doubtful considering vehicles from across the nation are available.

We purchased two 2017 Jeep wranglers from Carvana in the last month. The first one had the check engine light on after the 7 day return policy ran out. Now we have to try and figure out getting that checked put. The other issue is a bait and switch play. We purchased the second 2017 Jeep wrangler as show in the pictures with custom rims and tires. When the Jeep showed up we accepted it based on customer service talking me they would make it right. Now we are being pushed off probably until we are out of the 7 days return policy.

I am utterly disappointed and deeply concerned about my experience with Carvana after purchasing a vehicle that has put my life and the life of my newborn child at risk. The car I bought from Carvana had less than 40,000 miles on it, and yet it has repeatedly stalled on the highway, creating near-fatal situations for me and my child. Despite my attempts to rectify the situation by seeking help from the dealership, the issues persist, leaving me in constant fear while driving this unsafe vehicle. When reaching out to Carvana customer service, I was met with indifference and incompetence. The representatives gave me the runaround and offered a measly $1,500 off my next purchase, completely disregarding the severity of the safety concerns I raised.

The process to purchase my Wrangler was about as seamless as it could be. The ease to purchase and the help available to answer questions was reassuring and had a very quick turn around. The car itself has been a dream! From the preapproval to the drop off, I would absolutely recommend anyone use Carvana without hesitation.

Fast easy, on time delivery. Have only had 1 item to contend with. The accessory outlets, i.e. lighter and plug do not work. In this day and age I would have expected these to have been checked as everyone has cellphones etc that require charging.. Other than this they made the entire process easy. Including optional insurance provided through them as well as financing,

There was a problem with the delivery driver. I almost just asked for my money back but if it wasn't the two managers at the Chandler Depot for the delivery trucks. I wish I could remember their names but they did everything they can to make it right, means a lot. I will definitely come back

Paint was damaged during transport, being corrected. Small chip in windshield that wasn't detected until the following day due to it raining at time of delivery, not being corrected as Carvana doesn't replace glass....but it also was not listed as known damage.... Delivery was in the evening and that day starts as day one of your seven day return option.... Overall, these issues are minor and somewhat expected buying a vehicle online, site unseen. I am really pleased with the process. 4.8 out of 5.

My driver was excellent. Professional. Friendly. Thorough. Knowledgeable. No complaints from me. Had I known the car was in Omaha I would have picked it up rather than had it delivered. My screen choices said pick up in KC or deliver. Anyway - everything else was good and car arrived in good condition and as advertised. Off one star only for communication on delivery option.

I was sold a car that was clearly in an accident with a poorly painted body panel and shifted hood. My claim response was, “It’s minor. Deal with it.” But will cost me thousands to fix. I was overcharged for a damaged car and will never use Carvana again, although I was looking for this vehicle for a long time and options were limited. I was defrauded and ripped off of about $5000 from Carvana.

The pickup process was seamless, we even got to pick it up 1 day early. The car was fully charged and very clean. The man that helped us, I can't remember his name. I think it was Aaron. Was very kind. The only process was easy and everything was done by the time we got there.

I was very leary about buying a car online. I ended up buying a 2019 Chevy Equinox. The delivery was great, came exactly when they said, the guy that delivered was great (shout out Chris). The only reason I took two stars away is that I had to put new brake pads on (the mechanic said the back pads were non existent!). Obviously they do not check their checklist. I wish they wouldn't say they do if they don't. Other than that the mechanic said it was a great car, I just had to decide if I liked it enough to fix it myself, their warranty does not cover brakes because that is considered maintenance. You have seven days to decide as long as you don't put more than 400 mile on it, you can send it back. I loved the car and I paid zero down so I just paid to have it fixed myself. I have had it about three months now. I would buy again from them, but I would do just what I did and make sure a mechanic looks it over first.

The car was damaged in shipping - now I am required to deal with warranty and repair company. The car was not very clean at all. The car was not charged and only has 12 mile range for battery and less a quarter tank of gas with only 14 mile range.

Worst experience ever. Little to no customer service even after I asked for help completing the online process. The trade-in process was not described at all... I was told that Carvana would handle the car registration process by one person and then informed that I needed to contact the DMV about my trade-in. So which is it. Additionally, the gay pride "love is love" in your face theme was RIDICULOUS. The customer service matched. I would NOT ever return to Carvana nor recommend to family and friends.

My experience with Carvana has been bittersweet. I got my car and loved it but there was an issue with the volume on the radio which no one seemed to be able to fix so I opted to try for another vehicle. The second vehicle came and I immediately refused it as it had more imperfections than what was described. The third vehicle is perfect and I love it. Carvana’s customer service team was always professional every time I called and quite understanding and always tried to find a solution for my problems. I would rate your team as 10/10. Thank you Carvana for my ride you did come through on my third car…3 times is really a charm.

I’ve had pretty bad anxiety going to car dealerships before and felt like I was being pressured into getting something. I really appreciated that I could take my time picking out a car on Carvana’s site and that they could deliver it to me. I also like the 7 day return policy. Takes the pressure right off. I will say it might be nice to include a list of things you need before ordering. I was scrambling to find my proof of address and etc. Other than that it was pretty stressless. I also thought the driver that dropped off my car was really nice and informative, and I had to call Customer Service a couple times, and they were nice and helpful too. I’ll be sure to recommend it to everyone!

It took over a month and a half for the car to be delivered to us, when we called to find out where the car was we were told that they don't actually know where their vehicles are at if they're not at a facility. When the car was finally delivered, we only were given 10 minutes to decide if we wanted it or not and were pressured into signing the documents. I contacted the driver saying that it wasn't going to work out and they waited hours to respond. We had a family emergency out of state and had no choice but to use the car and by the time we had it resolved and tried to return it, our seven days were up and now it's not an option and we're stuck with a car we don't really want. I reached out to see if we could try to return it as we're only a few days over that 7 day period, but was told it was not an option. If I had realized that the service was going to be this terrible I would never have used Carvana. 0/10, do not recommend.

Buyer and seller beware! I sold my car to them back in april and purchased a car from them as well. After everything was said and done all of a sudden they tried to say I owed several hundred dollars before I could pick up my new car. They finally let me pick up my car without any money down because it was in fact a glitch in their system.

I was easily approved and quickly received a 2016 Chevy Escape that had went through Carvana's inspections. What I received was a nicely painted ** that when drove sounded like I was driving through a train yard. It squealed like the breaks were bad even when not on the break and the metal on metal grinding sounds were loud and frightening. When I called about it I was given a list of 5 local mechanics on their list, none of which could look at it within the 7 day money back guarantee time frame. So I called to have it returned the same day it was delivered. A giant waste of time. It's basically a paperweight in my driveway waiting to be picked back up.

When I say this was the best experience with buying a vehicle, like you have no idea!! Literally could not have been any better. Very smooth and simple. The app is great. It helps you step by step. Everything was amazing, up to the delivery. They keep in contact and let you know what's going on throughout the process.

This is my second car through Carvana, overall pretty happy with both purchases. This purchase was for a 2022 Ram 1500 Laramie. While I love the truck, I just noticed it is missing a piece of the exterior trim, which is very disappointing. Would I buy another car from Carvana in the future, probably, but not happy that I have to go out and purchase the missing piece, that should have been there.

I am extremely dissatisfied with my experience purchasing cars from Carvana. Despite the convenience of buying a car online, the quality control seems severely lacking. Here’s a rundown of my troubling experience with three separate cars:

For starters, my delivery date was adjusted without anyone reaching out to set a date and time that was convenient for me. As such I had to rush home from work to accept delivery. Upon arrival, I noticed that I didn’t receive any floor mats. I later noticed a chip in the windshield, but since everyone else who handled the car also missed it, I’m told there’s nothing that could be done about it. On the 6th day of me having the car, the AC dies. The next morning, the check engine light comes on. The only plus (if you can call it that) is that most (not all) of the issues are covered under the 100-day warranty. But having to pay over $300 to get a vehicle that I’ve had for a week repaired isn’t sitting well with me. I’m not sure what can be done to remedy this issue to my satisfaction, but I don’t think that I’d recommend them to anyone else, nor do I think I’d be willing to give them a second chance.

Overall the purchasing experience was easy to complete. I was happy with the deal I was able to find. The car delivery was good overall; it took a bit longer than I thought it would but it was acceptable. The car did not come with a tool I needed to use its features; it came with the wrong model manual; and it was missing a piece of glass to one of the exterior lights. I was told by Carvana, "Sorry for the inconvenience" and there was no intention to rectify these issues-- that was the disappointing part.