Carvana Reviews

I was very pleased with the vehicle I purchased, a 2018 Toyota Corolla LE. However, the Advocate (Vincente "Vinny" **) who delivered my car was not very knowledgeable or helpful, especially at the end when I really needed his help. First, he says I can take the car for a spin. I'm in the car getting ready, and Vinny is standing by the window. He's not doing anything for a while until he tells me I need to get out of the car. I need to sign the agreement, or everything is null and void. If that was the case, why did he say I can take the car for a spin in the first place?

I find Carvana is a reputable used car dealer. This is my second vehicle purchase. Unfortunately the first car had to be returned due to faulty transmission. Carvana is a super simple buying experience and it’s always exciting to see the car being delivered to your house. The only improvement I would say for Carvana is their policy on the tires that come with the car. They keep old out of date tires on the cars they sell. The criteria is as long as it has the correct tread depth they are good with it. Every car they sell should come with new or near new tires. The other thing that I have noticed is specifically with buying a BMW i3. The Charging cable was rusted out and a cheap after market charger missing the 110 adapter.

The overall experience was good. Picking up the car was fun with the token and watching your car come out. Even more when it’s a corvette instead of the family SUV prior. The AI answered most of my questions and were helpful. There was a young nice lady that called me about my pre approved check that saved this review. The one thing that almost had me cancel the deal even with 1200 non refundable payment was the gentleman that called me prior to the lady. It in the chat as well for reference. He couldn’t answer my questions and just told me to follow the instructions he gave me. Felt like a scam call and was rude and almost tainted the deal. His customer service pain and simply sucked. I don’t even remember his name and it’s the one time I wish there was a survey after the call. I could go on about his service.

I recently sold my car to Carvana at the Spring, Texas location, and the experience was impressive from start to finish. I’m a firm believer in giving credit where it’s due—especially when a company nails the "user experience."

The buying process was overall pretty good. I would say that having to get insurance within less than 24 hours of the order seemed a bit much and forced me to go with an option I may not have chosen otherwise. I will say that the extensions on the loan going forward (the bank was holding it up doing their paperwork) was much appreciated. Vehicle delivery was great. Done in about 20 minutes. The woman who delivered it was very nice and answered all the questions I had. I was able to find some damage and issues that weren't included in the photos. The tailgate has a dent in it with paint missing. There are also some decent scratches on the tailgate.

I am a disabled veteran 15 years of military service. I am currently a police officer 8 years of service. Carvana had my dream truck. I paid the shipping fee and the downpayment. Carvana shipped the truck. I waited 2 weeks. After two weeks I called Carvana to find out the vehicle was in Oklahoma. I volunteered to drive up and pick it up, however they assured me they would transport. Another week went by and the vehicle showed up. I drove 43 miles to location to pick up the vehicle. Upon arrival they said my trade in was being rejected. They said I could not pick the vehicle up on that day and would need to reapply. I contacted Carvana and they admitted the vehicle mileage had been entered into their system in error.

Horrible experience! The 2 employees at the Denver location did not show me how to operate the Tesla. They walked off, and I was left to figure it out by myself. I was driving the vehicle back to Montana. When I arrived to my first supercharger I was unable to charge the vehicle as they did not register it in my name. When I called Carvana, they pushed the issue off and told me I needed to call Tesla customer service. I called and was informed it could take up to 3 days before I can get the vehicle registered to me and only then could I charge. Luckily, Tesla customer service provided me with a world-class experience and was able to get it done in less than 5 hours. The car also gave me a low coolant warning on the screen. Still trying to figure out service and warranty with Carvanas 3rd party warranty and finding a service provider. I will never ever buy from this company again, and I will make sure none of my friends and family do either!

Wow, what a super easy experience. I was worried that the stated quality of the BMW was going to be worse when it actually showed up, but it was so much nicer I could not believe it! The car also is completely covered in PPI film, which was a nice surprise. Still smells new, even having 54k miles. Super easy experience with the vehicle drop off, and really liked having the 7-day test drive to make sure nothing went wrong after delivery. I try to never go to dealerships anymore, and normally go to CarMax or other "no haggle" locations, but they still try to pressure you into buying extended warranties and whatnot. Carvana, you don't even need to talk to anyone at all and can accept or reject whatever you want. Super enjoyable experience and recommend you try it for your next car!

When I received the Honda CRV, there was A LOT of scratches and marks on the car that were NOT disclosed on your website or pictures. For example, there is a huge scratch on the front hood from what looks like a tow truck back end hitting it. A lot of scratches all along the entire side of the vehicle. Even a few deep scratches that someone tried to touch up with paint that was not the same color black of the vehicle. It's worth mentioning when someone submits all of their documents before the cutoff time due, they get their vehicle on the delivery date as promised. Paying almost 600 bucks to have it delivered and it was pushed back 2 days because the paperwork was verified was not ok. Then no compensation or anything for it.

I initially took delivery of a 2021 Toyota Highlander, but unfortunately, it arrived with a noticeable, persistent odor. With a newborn son and a full house to transport, a clean and comfortable ride is completely non-negotiable for us. Carvana didn't miss a beat. They immediately arranged a hassle-free exchange for a pristine 2023 Highlander that ultimately ended up being a much better fit for our growing family's needs. Their team made what could have been a massive headache completely effortless. Their customer service is the absolute best in the business—responsive, understanding, and incredibly efficient. If you want a dealership alternative that truly stands behind its vehicles and prioritizes its buyers, look no further. I highly recommend them for a seamless car buying experience!

My experience was very fast and easy! The person at the pickup was very knowledgeable, kind, and respectful. My vehicle was also very clean and had no dirty smell which is a plus. Would definitely buy again using Carvana!

The car arrived on time at the vending machine and that experience was the coolest thing. The car was in almost perfect condition with one imperfection in the driver seat which I reported and is being taken care of. Just awaiting approval from warranty. Overall great experience. Nice car!!!!

Wow, be sure about a trade. Once it is on the truck you can’t get it back. Even if you don’t want to accept the car they delivered! The car delivered was dirty, liquid stains on the carpet, a dirty hair brush in the truck, multiple items smashed into the holes of the seats that had to be scrubbed out. No floor mats. I called and said the deal was off. I didn’t want the car. I could not get my car back, it just left and was still on the delivery truck! I asked to meet the truck at the Carvana location and give the car back as I just wanted my car back. They said they owned it now and they could exchange the new car for another car, or give me money back, but I could never have my car back that they just took 10 minutes ago. What a shady operation.

Amazing experience. Very easy. Customer service was awesome. Paperwork was easy. Insurance with Progressive was easy. The delivery was easy. The car was road ready and as described. Carvana made the purchase of a dream car stress free and EASY!

First y'all show up with the vehicle I planned to buy with tires needing replacement, then you decide to throw a last min $700 shipping fee that wasn't there in the first place, which didn't allow me to continue with the purchase. Trust lost. Not to mention the unreal treatment I received from Elijah in chat. He was rude and short with me and then dipped out of the conversation leaving me hanging. So I cancelled. Now I am finding out that the 4k you took from my acct won't be returned for two weeks? ARE YOU KIDDING ME??? I do NOT recommend this company. They blatantly lied to me on the phone (which the Carvana tow driver confirmed because he was standing right next to me when this lady fed me lies). They are rude. They are dishonest. And they do not deserve your business.

I would love to give 5 but I have to say 4 instead. I have 2 reasons, the 2 back tires were not the same size or type of tires that were on the front, this could have powertrain issues if left like that, we immediately bought 2 tires. Second reason is that the Jeep Gladiator did not have a good detail, we spent 3 hours the day we bought it getting all the mud and dirt off it and cleaning the inside too. There is no way the 150 point inspection was done, most items were covered in dirt and mud. I did like the ease of the purchase and it was the vehicle we were looking for with low miles and a good price.

Terrible experience. Car had so much undisclosed damage. Door mirrors didn’t work even though it said repaired. No original key. I was told that I should have known that from the picture of the key. How?! That cost me $335. There are scratches everywhere. They expect you to find these things in their blurry pictures of a black car. The car has already been in twice for maintenance and repairs in one week.

This was the easiest and most efficient way to purchase a vehicle when you have a busy lifestyle. All information was up front and exact. Delivery process fit my schedule and was done in 15 min. I will be using Carvana for all future purchases. Thank you!

Carvana is amazing. This is my 2nd purchase from them and again delivery of the car was amazing. Car was as described and they submitted a damage report to the windshield before. She even took it off the truck.

I loved how easy the process was to get a new car through Carvana. Being a busy mom, Carvana made this process so simple and convenient. I didn't have to sit at a dealer for hours, or chase kids around a dealership while trying to do my paperwork. Everything was simple and I love that! I got a really great car at a price that fits my budget. I couldn't be happier about going through Carvana.