Carvana Reviews

To make a very long story short, the tow company initially reached out at 10:15 p.m. to say they arrive within the hour to retrieve the inoperable vehicle. However, they did not arrive at my home to retrieve the inoperable vehicle until 2:40 a.m. Yep, 2:40 IN THE MORNING. Lights flashing, backup alarm sounding, chains rattling then the vehicle being drug out of a garage. I. Was. Livid. The following morning, I placed a call to Carvana to relay my experience. They were most apologetic and assured me that was not the norm.

When the replacement vehicle arrived a short time later, the driver asked me to again tell my experience with the tow company, which I did. He was appalled, most apologetic, and assured me that was not how Carvana conducted business. Other than the fact that I had to return a brand new 2026 Jeep due to 21 failure codes then was jolted from bed at 2:40 a.m. by a tow truck in my driveway, my experience with Carvana themselves was great. The Jeep failure and unacceptable time of the tow company's arrival were no fault of Carvana. I have recommended them to several people and will use them again in the future.

They did let me inspect the car and test drive it and ask me if I had any questions. By the time I got back from my test drive they were in the truck waiting to leave. Just felt like they were in a hurry. I really didnt have many questions anyway because everything you need to know is on the website, very clear and detailed. The whole process only took like 20 mins which is great compared to sitting in a dealership for hours waiting on salesmen. You sign most of the papers online quick and easy, only a few things to sign at delivery.

I also appreciate having 7 days to decide if I wanted to keep the car. I knew on day 2 I was in love with my car. The Honda warranty was all the assurance I needed. Not sure how smooth the process would have been if I wasn't happy, or wanted a return. Overall I am extremely happy with my car from Carvana and the experience was fast and easy, will probably never go to a dealer again. I would just recommend anyone using Carvana do a lot of research on the car youre buying ahead of time, the Carvana website was very detailed and helpful in this process.

Why did he not address me, signing the documents first and foremost? Then he sent those documents to my smartphone (which took a while to show up on my phone). It was hard to read where I needed to sign. Why did he not have it on his tablet? A couple of years ago, I sold my car to Carvana, and the Advocate I had was exceptional. I signed all the documents on his tablet. Then, as I was taking the car for a drive, I had these stickers on the driver's side window, and they were very distracting while driving. Vinny removed them, but one left a huge amount of residue on my windshield. I am still trying to get it off.

Lastly, I was trying to open the trunk with the key fob. I tried opening the door with it, too. It would not work, I figured it out. It was likely the battery. Vinny suggested I get a certain battery, a CR2032, or something like that. Later on, I purchased one on Amazon and had it delivered the same day. Guess what...Vinny gave me the completely wrong battery model number. Now I have to go to the UPS Store to get a refund. In the meantime, I later found out it is another battery model number for my exact key fob. Vinny was in his delivery truck when I tried to flag him down to come help me open the trunk manually with the key. He simply sat in his truck, ignoring me. I was in full view, and I know he saw me. That was literally the dealbreaker for me dealing with this inept Advocate of Carvana. Overall, it was highly frustrating with the delivery, but the car is a dream. Thank you.

The Process & Communication. Getting a fair offer online was incredibly fast. Once I accepted, the communication was top-tier; I received consistent, helpful updates via email and text that kept the momentum going right up until my appointment. Even the post-sale follow-up has been appropriate and professional.

The Vending Machine Experience. I chose the Spring vending machine location for the hand-off, and I’m glad I did. Watching the machine in action is genuinely cool—it’s a sophisticated piece of tech that turns a mundane chore into an event. The facility was spotless and the staff was prepared and professional, making the actual hand-off remarkably smooth.

Addressing the Negative Reviews. Before my appointment, I did some due diligence and read through the negative feedback online. I noticed a recurring theme: many of the complaints were "nit-pick" issues that most traditional dealerships would simply ignore. I also noticed that many of these negative reviewers seemed to have fake names or a history of *only* posting negative content.

Despite those reviews, Carvana seemed to reply to every single one offering to make things right. My actual experience was the complete opposite of the "internet noise." The digital workflow was intuitive, the staff was knowledgeable, and the transaction was handled with a level of efficiency you rarely see in the automotive industry.

The Bottom Line: If you value your time and want a hassle-free, modern way to sell a vehicle, Carvana has this down to a science. I’d recommend the Spring location to anyone looking for a stress-free experience.

Additionally the top of the passenger side door jamb and going all across the top of the interior of the door where the weather strip meets the body was clearly repaired at one point. The repair was never completely finished and you could see bare metal. I found this out after ordering running boards and taking them to the shop my dad runs to use the lift to put them on. He was able to prime/paint it, but unfortunately it isn't the exact factory paint.

Also I would seriously suggest getting pictures of the underbody. Especially for trucks. Living in the north east US all the truck frames in this area are rusted out junk. While on the aforementioned lift it was nice to see the frame and most of the underbody are in fantastic shape. Strangely the exhaust is almost rusted out and will require replacement soon. All in all most things were very good. I would suggest getting the underbody pictures and being more detailed with the damage photos. I try not to be nit picky about things and will keep the vehicle. I enjoy the truck, but it would have been nice to have better details.

After sending many documents and pictures carvana made the decision that they would do nothing. I was going to trade the vehicle in with them and was originally offered $20k on a vehicle i purchased 90 days previous for $24k however after the decision was made the trade value went to $12800... Big scam and instead of doing what is right they decided to wash there hands of the situation. PLEASE DO NOT PURCHASE A VEHICLE FROM THESE SCAM ARTISTS. You are safer going to the local buy here pay here as they will ensure the vehicle operates so you continue to pay... To be told a vehicle I purchased from them 3 months previous for $24k is now worth $12800 tells you they are scam artist. Take it for what it is worth and by from your local dealer.. Do get wrapped up in the fact that they will make it convenient and drop off a lemon of a vehicle...

I called the 800 number to ask for help and she did, too, but I hung up with mine to make it less confusing. I explained my situation on the phone and the person there put me on hold to check with leadership, she said. After a long wait, the salesperson walked near me with her phone in her hand and I could hear the woman on the phone saying, "Sorry, we cannot buy your car."

While she was still explaining it to me, the salesperson turned and walked away from me, went through a door and closed it - without speaking to me. Her behavior was weirdly peevish and unmistakably rude. She never said a kind or a professional word to me, she just glared at me and retreated. I spoke to another employee about her unkind behavior, but he said almost nothing to me. I was calm and respectful the whole time while my time was being wasted, and she had no good reason to treat me so poorly. After leaving, I called customer service again and reported the rudeness. The people on the phone seemed nicer. Carvana needs to better train their sales staff, instructing them to be courteous and kind.

I've lived at that address for over **seven years**. During that time, I've opened multiple credit cards, financed vehicles, and have never had an issue verifying my identity anywhere else. Yet somehow Carvana couldn't verify information that every other lender and financial institution has had no problem confirming. The process felt disorganized, time-consuming, and completely unreasonable. If you're going to collect someone's personal information, you should have a reliable verification process in place instead of sending customers in circles. Based on my experience, I would not recommend Carvana to anyone. It was an absolute waste of time.

One employee tried to help, but even he didn’t care enough to actually resolve the problem. All I asked for was a real solution today — for your company to make this deal right — and you still failed. You didn’t just drop the ball; you spilled every marble across the floor and walked away. You’ve lost my trust, my business, and any future revenue you could have earned from me. I guarantee this experience cost you at least a million dollars in future acquisitions. Customer service, reliability, and accountability are dead at Carvana, and you proved it. I’m beyond disappointed. You’ve lost a customer for life, and my testimony will be shared everywhere it can be heard. I’ve already contacted counsel. You had your opportunity to do good business.

Allow couple days for processing. If you don’t the dealership pressures and inflated pricing. Carvana amongst a couple other online options, makes a great alternative. So far I’m totally satisfied with the experience, and my vehicle. The only irritant were the numerous reminder calls each by a different person.

Cons: 1) Delivery was pushed back a day last minute and I had to change my work schedule which caused some stress. This was the more minor issue.

2) I did an independent inspection to verify the vehicle condition, and the mechanic said it likely would not have passed due to significant rust underneath with a small hole in the frame. I decided to NOT return the car within the 7-day window because I didn’t want to go through the hassle of returning and still needing to find another vehicle. My purchased vehicle was in good condition other than the rust, and I plan on doing the repairs (estimated $2,500) to extend the life of the vehicle.

I wish Carvana would show pictures of the undercarriage to be fully transparent. Even though I have the limited 100 day warranty, rust is not covered under the warranty. I feel this is a little bit misleading because Carvana indicates the vehicle passed their inspection, but the rust was definitely present before I received it, and now I will have to pay out of pocket for the vehicle to be in safe driving condition.