AutoZone Reviews

I made a battery order online which said should be delivered within a week or two. After over a month I called and they told me they were out of stock when I placed the order but they failed to notify me. I had to cancel my order and buy from Amazon.

I left the key to my Mercedes in the ignition; that was my fault, I must admit. My husband and I brought the Duralast battery to be (re)charged to Auto Zone in Kentucky this past weekend. We were informed that they "could not (re) charge the battery and that there was no warranty; a new battery needed to be purchased", they stated and indicated that "the Duralast battery was not from Auto Zone." We chose not to purchase the battery from Auto Zone since I didn't have the record of my receipt to verify whether it was actually purchased from Auto Zone.

This is wrong. It's not a law to wear a mask. If you want customers to wear a mask then supply them at the door, you lost a customer and many more to come, we went across street to your competitor and they were more than happy to support us as long time customers. Too bad for Auto Zone. Never again. We know what side your on hummm. Politics or business.

I went in to AutoZone here on North Broadway Rochester MN to get a paint match for my car. I walked into the store and the associate was finishing up with a customer. I asked if he could help me with a paint match. He said no then he said I don’t know paint. Then he said if I could pull the paint code he would know. I asked him where that’s located cause he didn’t want to come outside with me to help. He told me to then google it I then said, "Well since you're busy leaning against a counter and don’t know nothing I am going to O'Reilly's and he said, "Cool O'Reilly's," came outside, helped me find the paint code and a lot of other stuff and got an 80 dollar sale out of me. I’ll never go to AutoZone again. I don’t recommend anyone go to AutoZone. They're very lazy and don’t care about money is the impression this associate gave me so I am just trying to spread the word.

I purchased a Transmission from Autozone worth of $2500, they sent me via their supplier. I thought it is big company and having local stores I can get easy help but it was worst. It started with shipping mismanagement between AutoZone and their supplier. I didn't know they are sending via 3rd party when I ordered. But any way after installing the transmission by mechanic it didn't work. So my mechanic and I was in touch with Autozone and their supplier for tech support. Mechanic performed all diagnostic actions as recommended by their tech support, it was always like my car is the problem and tech support asked to change parts and I did which is money and still same problem.

Today is 4/24/2020 and I had received a call from my husband to find him a water pump for the work truck. I looked up one at Autozone and one at Orylies auto parts. The one at Orylies was about $3 cheaper then the one at autozone, so I tried to call the cheaper one and got no answers. I attempted this twice and said heck with it and called autozone located on 2842 S BUCKNER BLVD, DALLAS, TX 75227 (214) 275-5922. I spoke with this very polite young man. Do not remember his name but he was very polite and he said that it would be no problem to get the hose we needed and match the price with Oriylies. I would like to say store was very well organized for our saftey during the COVID-19 epidemic and the customer service was great. Thanks.

If you are needing battery replacement Autozone off of Clear Creek is the best! Go see Kenny. He is very professional, he knew the problem and solved it quickly! He communicated with me through the whole process and was time proficient!

AZ had a promo for 20% off ship to home orders $100 or more that ended April 6. April 1, I ordered a catalytic converter and applied the discount. I got the conf email. I called to confirm my order. A week later my order was cancelled, I called, they claimed it wasn't in stock. I said ok, let's reorder for the same or similar item. They said they wouldn't give me the same discount I had when I ordered it the first time. Note: the original item I ordered said it was still in stock. The item I ordered originally had a discount of $88. Now when I go online to order the item doesn't qualify for the promo. I have been a long time customer of AutoZone and spent thousands of dollars. The way they handled this experience will lose me as a customer.

Pablo, is an employee at Auto Zone in Lehigh Acres, Florida. He was smiling and greeting the customers as they walked in. After the employee found the items I needed Pablo happily ran my items up with a smile. Pablo was very friendly and professional.

I went to AutoZone store 0585 and employee Jasmine ** put in a new battery for me. She didn’t have to for she had to work inside. I’m very grateful to her. AutoZone definitely has my future business. Thank you Jasmine!!⭐️

I bought a battery on 3/28 and installed it on the 29th. Truck wouldn’t start so I went back to the Mayfield location where I met Sam. Sam asked if I would like him to install it, which I never expected. He did a great job, and it wasn’t an easy install. Sam was professional and good natured and accomplished in half the time I did. In this conorvirus time we’re in now, Sam went above the call of duty. Great guy, awesome employee!

On march 12th, I had my batt light come on, in my dooly, we were 11 hrs away from home. I had the manager Jorge ** come out and check my alternator, showed it was bad, I changed it right there in the parking lot, while changing that out, Jorge came back outside and suggested we test my 2 batts too. so I took them out and he put them on the tester/charger, just as I was finishing up with the alternator, he came out and said oh your batts are bad, we need to replace them, he said he didnt want us out on the road that far and break down. Also vicky ** helped out by getting me the tools I needed to change it all out. And aron **, who is new to Autozone, was right there in the middle helping and trying to learn as much as he could. The alternator I had on there, was only 2 wks old. I was so fortunate to have stopped at this autozone, they went way above the bar in helping me, due to them, we made it home safely, thanks again to jorge, vicky and aron.

My Ford F150 was going to be a lot to fix the alternator in labor charges at the repair shops, I decided I would fix it myself. I did not have all the tools, so I pulled my truck on the side of the Autozone Store in Alvin, Tx. and went in and borrowed some tools from the Store after buying the alternator there. The job turned out to be way more complicated than I thought it would be, I was there all day going back in over and over borrowing tools. They let me stay until it was fixed. No other parts store loans tools and has customer service like this.

I went into Autozone to find a heat gun to redo the wires on my motorcycle but when I was told that I needed a soldering gun I told them they were wrong. They would not even look it up for me. I went to our local auto parts dealer and they looked until they exhausted the search.

Sam at the Naples Store on Pine Ridge Road was very helpful and knowledgeable. He provided opinion on several items and helped me make the right decision. I am very pleased with the service and input I received from Sam and the other staff member at this location. Sunday, March 1, 2020.

There was a double charge in my card and instead of solve the problem, tuck my phone # and never call me back and not return my money and went I call customer service not give a option to talk to a agent to address the issue. Know they have this problem and not prepare to deal with it is lack of proper management. Very irresponsible from their part. I'm still waiting for my money. Been credit back to my card 4 days after. When you go to any store and with proper documentation you get your money back.

I went and picked up some windshield wipers yesterday. I got the right length, wrong model number. Went back today to return them and not only did they go out of their way to replace the blades while I was checking out, they also gave me a $20 discount to price match the blades I incorrectly purchased previously. Phenomenal customer service. I was in and out in 5 minutes with new blades and a great deal.

We went to the Auto Zone store in Lititz, PA and asked Micheal ** about the brightness of headlight. He came out and checked the lights and said, "You can get a brighter and wider beam bulb from $25 to $75," but recommended a $55 bulb. Then on a very cold and windy day, he came out to replace the bulb that required him to remove the battery. He asked me if I have the code to start the radio back. Then he replaced the bulb with latex gloves, added special gel and replaced the bulbs and placed the battery back. All this with a smile and a very pleasant attitude. When I asked what kind of coffee he drinks, he declined to mention! Why would I go to any other auto parts place? Not to the dealer for sure!

I bought an alternator from Autozone, paid to put it in and my battery light came on. I took it to the shop where I got it and it said the alternator was failing. Autozone refused to give me back my money back and keeps hanging up the phone on me.

I can't express enough how happy I am with their service! Being an older female I feel like people in the auto industry see us as easy targets. I know my **. Grew up around cars. Dad was a salesman for 30 plus years. I know the deal. I always get apprehensive going anywhere car related. They treated me like any other guy. No pressure. Read my check engine light. Told me the part I would need. But also told me to research before I purchased (which I would have done anyway). Thanks to them I saved over $200 as opposed to going to a shop! Thanks guys in store #6451 in Pittsfield MA!

I needed parts looked up for my 2008 VW Passat. Employee, Joe G @ 1237 North Ft Myers Auto Zone not only looked up the parts but examined my engine and made suggestions about products that would help with my car's oil problem. He is an excellent employee with great auto mechanic knowledge and very polite and helpful. He also recommended additives which would slow down the burning of oil and stated they were on sale!

Jorge and Robert took great care of us during a recent trip through Big Bend National Park. Our battery went out in Terlingua and Jorge responded quickly to our phone call late in the day. We made it to Alpine before closing time. The went the extra mile in swapping out the battery and putting everything back together. Fair pricing and great service!

Our car got stuck in the snow, the staff especially Mike was extremely kind and helped us push it out. We bought new wipers and being a different model car, it was not detachable so Mike again helped us in fixing the wipers. Later we also got de-icers etc that was on discount rack. The staff was extremely kind to other customers too. It’s an amazing place to shop. Good Work!

The ladies at the check-out counter were laughing and talking to each other and attending the customer. Due to which just to buy a keyless fob battery I had to wait in the line for about 20mins. Wouldn't go to AutoZone again. The location I was visiting in Chicago on Touhy west of Western Ave.

Today in the morning, my battery was completely gone and I went to Auto Zone @ Torrance to replacement for battery. Natalie was helping me to replace it and she was so nice and helping me so hard. I highly recommend & thanks to her.

Bought an air pump about a year and half ago. It no longer will not hook up to tire stem and therefore it is useless. Brought it back to store in Cedar Knolls NJ and all heard from the salesperson was it is not under warranty and when I asked for the manager he dropped the **. The manager was even more useless. All he could do was mumble something about a receipt, at least that's what I thought he said. Go elsewhere.

I have been helped by a worker called Yaqueline, and she was very helpful and asking me important questions on what I needed and telling me details about the different brands and products. This helped me make sure I got the right product.

I use Auto Zone for all my automotive needs. The first time I went to this store they were closed but took care of me anyway. That was 2 years ago and it's still great service today. Jeff, Nik, Zach and Brook Take the meaning of Customer service to a whole new level. I will continue to use This store or all my needs and for the work fleet. Thank you.

New wiper blades installed by Lele in less than 5 minutes. Lele provided me with friendly, professional and speedy service. Lele also provided me information about a replacement A/C compressor for my thunderbird which I intend to purchase. Store number 3033 will definitely be my go to Autozone.

As soon as I walked into the store, I was greeted by the Manager, Gigi. She was very professional and when she finished with my purchase, she even put it on the car and showed me how to to do it. It was pouring down raining and she was so pleasant. Thank you again for your service!!!!

Took my battery to the Autozone in Key West to see if my battery was bad or if I needed a new starter. Melissa tested my battery and it read good so I was sure I would have to pay $300 for a new starter and $100 for labor. She decided to put the battery under a load test which came back bad. She helped me use my warranty to swap my battery with a brand new one free of charge.

I went to purchase power steering fluid for my vehicle which had been screeching all the 13 miles home from the office. I deliberately went to the AutoZone store #4986 at 7800 W McNab Rd, Tamarac, FL 33321 near my home for 2 reasons (1) it was close and (2) customer service. ** not only assisted with the purchase for my particular car (Honda) but he also showed me where to pour the fluid without letting me feel as if I was clueless - which would have been true! LOL. Great customer service is the norm at this store!

Order a door mirror online on 12/19/2019, supposedly it go shipped, waited till after new years and had not received my order. Call customer service. Said at the time the system said it was in stock but it actually wasn't so it go reordered again. It has been a month later and still no package. I was refunded the price of the item but not the taxes and shipping (it was never shipped). If I don't call they would of ripped me off the taxes and the (shipping).

Tried to buy a battery and have them install it and they refused. They said that they won’t because of a bar that was in the way of the battery. I went across the street to Advance Auto and they removed the bar (4 bolts) and installed the battery for me. It took ten minutes. These are the little things that matter, because now I’ll never go there again. I’ll now go to advance auto for all my needs.

Horrible experience. Do not recommend online store. Order a part with guarantee next day, because I need it. Then the send email saying it’s delayed because they need to order from vendor. If I wanted to wait I would have order from a vendor at a less cost. Now call to cancel order and they say they cannot cancel that I need to reject FedEx package then do a claim for refund. Complete waste of time. Would never do business with again online and do not recommend.

I order $200 in parts & when I paid the system glitched and said error & had charged me already then when I went to pick up my parts they said That the system does does any record of my transaction & they couldn’t give me my money back. They said to call my bank so I can get my $200 back. They are robbing people in plain sight. Will never spend any money in Autozone again. The worst company.

I had to buy a battery for my company truck, but I have no idea how to install it so a friend suggested I go to AutoZone Store # 1217 on West Dixie Highway, North Miami Beach, FL. The customer service was the best I have ever have seen. **, the service employee at the store was very courteous, and willing to solve my issue. He installed the battery, and cleaned all the top post terminals, and gave me some really good advice on the car battery maintenance. He was patient and happy to help. AutoZone must be proud to have employees like him. From now on I know where to go for a car product. I will recommend that store to all my company employees and to everyone who is looking for great service and product.

Battery replacement. I want to take a moment and thank Humair ** (Store # 5070) for his professionalism and customer service skills. He knows the vehicle operation system inside and out. I appreciate the excellent customer service and his positive attitude. I hope his services are not ignored, but used as a model for others. THANK YOU again for your help Humair.

I needed a quick replacement of my headlight and brake light bulbs and was able to have that service completed at store #4024 by store manager **. I was greeted prompted and courteously upon entering the store. ** inquired about my needs and did not hesitate to assist with installing the bulbs upon request. ** was patient and professional throughout my visit even when the cover to my brake light proved initially stubborn. I was impressed with the outstanding customer service I received as I felt at ease as a customer with minimal knowledge of auto parts and repair. I will definitely come back to this store again for my future auto part purchases and services!

I shopped in the Bridgeport, CT store on 4198 Main St. # 6772. Your employee, ** was excellent. I purchased 2 headlight bulbs and he installed them for me. He was very polite and was more than happy to do that, even though it was very cold outside. I would like to commend **. Auto Zone should be proud and pleased to have him as an employee. Please contact him and congratulate him for his excellent service. Thank you, Michael **.

I recently went to the 79th Street location in Howard Beach and they provided Great customer Service. Joe was very helpful and patient and Paul was too. They both was very knowledgable and courteous. I later found out that Paul was the store manager and I was proud to know that someone with respect and compassion was in charge and setting a good work example. They worked together as a team and kept the lines flowing and the customer happy. Thank You for everything. Tasha... Autozone customer and rewards holder.

I Purchased a battery 2 1/2 years ago on vacation in Texas. Had a three-year warranty on this battery. Brought the battery to the AutoZone by my home in Florida off 103rd St. Would not stand behind the battery because I did not know the ZIP Code of the store I Purchased it at. I will never spend one thin dime at AutoZone again. They are the only ones that sell the Duralast battery brand. Why they would not stand behind it is beyond me.

I missed Christmas with my family. They lost the original part to my car, sent a new one that was broke, then guaranteed part will be here tomorrow.... That went on for 10 days. Part never came. Then they found the old part. My car was down for 3 weeks due to stupidity. Do not use Boulder City NV. Auto zone.

This what think of Autozone products. I just bought a air pump which I needed so bad but the piece ** do not work. I just bought it 30 mins ago. Instead of returning I beat the hell of the crap since that what it was. I didn't wana return and get other **. NEVER AGAIN. AUTO ZONE SUCKS!!

Eric at store 3476 was outstanding showing professionalism and top quality customer service. He helped me and guided me to make my experience at your store very pleasurable. Eric is the employee in my opinion makes company’s great.

Apparently AutoZone does not read their own ads otherwise they would not say next day delivery. Ordered on 12/24. Received my order on 12/28. That is not four days. I guess my days of ordering from AutoZone and their phony ads are over. I am glad it was not an item I needed on time otherwise I would have been in trouble. Will go back to the Napa store. Bye BYe AutoZone.

Never will I Buy a battery from Autozone again, or anything for that matter. Paid 134 dollars for a motorcycle battery in July. Always on the Battery Tender, and it's completely dead. Took it to AutoZone to get it replaced. Nope they only warranty their motorcycle batteries for 90 DAYS. Cost just as much as a car battery that they warranty for 3 years. Will never spend another dime at AutoZone. And I had over 7000 dollars in tax write offs this year just at AutoZone alone. Will be taking my business elsewhere.

HERIBERTO of the Greenacres store near West Palm Beach went the extra mile in suggesting Armorall to bring back the lustre on my 1998 Mercedes headlights. It was amazing and he demonstrated it on the lights and it worked better than what I had paid over $30 to the car wash to fix. HERIBERTO personality and willingness to help should be the standard for customer care. AUTOZONE should have more employees like him (and I don't know if they don't since this was my first trip to Autozone).

My car broke down a week ago in Silverthorne, Colorado. I limped it to the local AutoZone where I had the pleasure of meeting Steve **. This was not a short visit. I ended up staying 7 hours trying to get my car up and running. It is an amazing community of caring auto enthusiasts who use the AutoZone parking lot fixing their cars. Before long, I had several customers assisting me, they loaned me tools, shined flash lights and gave me promise that my car would come back to life.

I went to store #6472 and staff were very nice and helpful. Izzy greeted me and helped me search for what I needed. Great service! I bought windshield wipers and wiper fluid for the wintertime, staff showed me what was best for my car.

Jesi from Homestead Florida AutoZone was awesome. Very helpful and saved me money and time because I almost bought the wrong battery that cost more and take the time to come back for an exchange. Thanks Jesi...

AutoZone does not know what it means to warranty a product. The company they go through to order their ecms are less than satisfactory in terms of product quality. I was told I would be getting a new ECM for my vehicle. They in turn sent me the exact same one I gave them to warranty back to me. Still does not work and all they did was flash it. My vehicle was down for over a month. Customer service representative was a snooty smart**! My shop will never do business with AutoZone again! Less than willing to help.

I went into store with no clue on product. Marc at the Golden Gate FL store was very helpful, honest and educated me on part. He also installed for me. SAVED ME A LOT OF TIME and stress. It was a great experience as I am new to area but will be going back.

I ordered a headlight for a BMW - website advertised it to be shipped in 24 hours. I received a Toyota one. Called customer service. They nicely informed they will issue a return label in 24-48 hours. After that I was supposed to go to FedEx and return the piece. Once they receive my return they would attempt send me a new one (likely Nissan?). I was not allowed to go to an actual store to speed process up. If they were not to have the TV ads, I'd call it a sham store.

I waited in the store for almost 30 mins for an engine check!? The manager's name is Adam **, he kept taking other customers and ignored me totally after I was told by him to just wait to check out one customer, and when there was no customers, he started taking phone calls while I am still standing there in front of him just looking at him. When another associate came and approached me to help, he told him to take care of something else because he will take care of me?! How can you put someone a manager who has no respect for his customers and acts in a revenge way when all I did was asking him nicely or if there is someone else check why my car's engine light is on? When I realized he is not going to help me, I just walked out and head back home. Bad bad attitude, it takes one person to ruin a company reputation.

I was just in the store in Naranja Fla. Mario and Jose are nothing but GREATNESS. SUPER CUSTOMER SERVICE. They did everything in their power to make my evening wonderful and they did. Great teamwork. Have not came in contact with such humble gentlemen in a long time!!! GREAT JOB MARIO AND JOSE. THANK YOU SOOOO MUCH. Just because of you two I will be shopping at AutoZone every time I have a problem with my car. Thanks again guys!!!

Walked into the Taft Road Liverpool, NY store yesterday (12/04/19) and I heard the man tell the women she needed to help because he was already with a customer. She asked what I needed. I told her a headlight. She looked it up in the computer. She proceeded to ask if I needed halogen or a regular. I didn't know, if I did I would have gotten the thing myself. So I went outside and took a pic of the headlight that was out and showed it to her. She said, "I don't know what you need. It's your car..." I walked out of the store and apologized to her for wasting HER time. Every time I've ever walked into Auto Zone, your employees go above and beyond to help out customers.

I was helped by Eliza and she was a great help! I bought a pair of wiper blades after she showed me the price selections online. Afterwards, she installed the wiper blades for me. The installation required physical strength because the blades were difficult to attach to the car. I offered her a tip but she declined. I was very pleased with Eliza's service.

Store Manager Mike went out of his way and removed the races from my brake hubs. At the time I assumed he would charge me extra when turning rotors. As it turns out they don't turn rotors and he wouldn't accept payment for the help. So I bought all my brake parts and chemicals from him and went away a happy customer. He is an asset to AutoZone and was a Blessing to me that day. Thanks again! Mike **

I'm a regular customer of AutoZone for small car parts such as windshield wipers, synthetic oil, wiper blades, etc. and have never had a bad experience as such. My last visit was six months ago and I was assisted with picking the appropriate bulb for my vehicle by a very knowledgeable and efficient staff member, Andrae **, who switched out my right brake light right away on the same visit. I had to go back in today to switch out the same light since it had burned out. So per usual, I went into AutoZone on my lunch break only to be met with lazy and resistant staff (including the supervisor I requested to speak with) at the front desk refusing to change the bulb because it was "too difficult". No one even bothered at attempting and one guy went as far as to tell me he had my SAME car, explained to me the steps on how to do it (because he does it himself) but stated he "could not do it" for me.

Had a problem with my car and needed assistance to figure out what was going on. Went to AutoZone early in the morning. I came in and was given the best service you could ask for. Solved my issue right away and fixed the problem right there too.

James answered my questions on the phone. We came right in & he took time to look up the correct windshield wipers for my Canadian car. He then installed them for me. He was so friendly & helpful & very knowledgeable. He then tried to install a new headlight but was unable to do it. He called his manager out to try & she concurred it would have to be done at a mechanics shop. He apologized profusely for not being able to complete the job. I am happy though because I got my blades replaced & service with a smile. Wonderful experience.

For a company that takes such pride in their product and prices, it seems like they have little to no pride when it comes to shipping. I choose AutoZone over all other auto parts stores. I am a fan of Duralast parts. AutoZone always do their best to fix the problem of course and get new parts in as soon as possible. Why not fix the problem so this doesn't happen.. lots of money wasted in damaged high quality parts, not to mention the time and money wasted on replacing them. Duralast/AutoZone should not allow their product to be mistreated like they do!

Free battery installation then my terminal ends didn’t fit. Employees at store 0740 worked over an hour in the cold to resolve. Great service, people, products, I can’t say enough to express my gratitude of them saving me from a tough day.

2011 Mercedes Sprinter front brake calipers, rebuilt. Two different manufacturers and one of the sliders was very stiff. Disassembly of the sliders and boots showed a totally different sleeve one being a soft rubber washer on the slider shaft, the other being a hard composite grommet on the shaft. Relubrication was useless. Called AutoZone and was able to get to the company (sub-contactor) department that told me they rebox different manufacturers.. So the store then can not tell what manufacturer it is! They did order me a matching set of sliders and boots and I re-did the job with such parts.

On 11/03/2019 I parked on behind AutoZone at 824 Rockville Pike, at the large parking lot for the multiple stores there. As a personal preference, I like to use a steering wheel lock (which I ironically purchased from that same AutoZone) as I own a Honda Civic and they are often stolen. As I was at one of the stores there, I noticed my vehicle getting towed, I managed to flag down the tow truck driver (Because I had never left ) who was able to give me the vehicle back on the spot after paying $140. I asked him why my car was towed and he said that the AutoZone manager was on his smoke break and called to tow this car because it looks like someone left it there (which I think that he assumed it is because of the steering wheel lock). I said "I was next door, the parking lot signs says 'customer parking' doesn't say that the spots are for AutoZone".

Today I went to the AutoZone store in Lehigh Acres, FL. where I encountered two of the rudest people that I have ever encountered. I carried a battery to their store to take advantage of their offer to charge a battery for free. The first associate had an attitude problem when I first approached him and ask for his assistance. The second one was a manager, and his attitude was equally as bad. They both told me that my battery had zero voltage. (Surprise, Surprise) that is why I took it to them to get it charged. They kept the battery for three hours and when I picked it up it was obvious that they had done nothing as far as charging it.

Patrick at the Round Rock, University Blvd location was extremely friendly and helpful when I stopped in to get new wiper blades. He was knowledgeable and honest about choosing wiper blades, but did not pressure me into any one brand. He also did not hesitate to change the blades on my car. I will definitely be doing service with this AutoZone in the future. Great service!

I have been shopping at AutoZone for over 10 years now and always purchased quality parts. The one time I received a defective a defective water pump for my truck (which is very rare). The store manager at North Arlington location Kevin and his District manager did an outstanding job for customer service. I always purchased auto and truck parts for my cars and truck. These parts were always good quality. They kept my vehicles running great for many years. The one time I had a minor issue with a defective part. The management team listened to my issue and resolved the problem for me. Thanks to AutoZone and their great parts and service I am very happy with their products and service. Will continue to shop at AutoZone.

The manager Anthony is awesome, he took the time to help me and was very patient. If it was not for Anthony I dont know what I would do. I described my problem and he found a solution to resolve the issue that I had.

Came in to exchange gas cap. Employees rude. More worried about their breakfast than me. Asked to hook up machine to my car. They said nope!?!? That I didn't need the machine hooked up. The lady inside said, "I've worked here 15 years. I think I know what I'm talking about." Very rude. All of them.

I went to Auto Zone store #0745 Georgetown Ohio to buy headlight replacement bulbs they sold me the wrong ones. I went to exchange them. Was talking to an employee when the manager Anthony ** came over, butted into our conversation, took over, started asking me questions. When I would give an answer he would tell me I was wrong. We went out to my car. He took out the headlight bulb that was bad, shook it in my face telling me it was my fault. I got the wrong part then proceeded to put the burned out light back into my car. Returned the wrong ones and told me to leave his store. Wouldn't sell me the correct ones but degraded me in front of other customers till I was in tears then told me to leave.

Went to AutoZone and had the most gifted experience! It was very hot out and my AC wasn't working. I asked the 1st lady that seemed to be a manager. She was very rude. Her name was Felicia. Told me they didn't provide that service (just to check my car). I was aggravated and didn't know what to do next then another young lady comes and asked me if I needed help. I explained my issue and sure enough she came outside with me and helped me with my issue. Very nice girl. When I come I only want to deal with Natasha. I loved her so much that I will bring her lunch next time I need to come in here because she went ABOVE AND BEYOND for me.

I went to exchange my lifetime warranted ratchet and had nothing but confusion and problems. They said that they quit making that model number and replaced it with a newer one after wasting my time by trying to look up my ratchet, so they told me that they couldn't warranty the lifetime warranty of the ratchet that I purchased. The store assistant manager rudely ask me, do I have a reward card? I said yeah, he said, call the number on it.

I went to the San Diego store at balboa looking for headlight, Aron not only help me with bulb but he was kind enough to install it for me as well. Not only I’ll visit the store again but I’ll recommend to everyone.

The retail person stated by us that it wasn't in the computer we must have bought it months before that. After that we were told by the same person the we never bought the part from there. In just the last month we have sent at least 400+ in parts from two of your stores. We have bought parts for years through your company. But it will no longer be happening. Better make sure they have your email, keep your receipt for months, and watch the pics on the screens to make sure they give all the exra piece to what you were looking for. Because if they don't and something happens it's all on you. And remember that the parts they sell are not cheap so if they get you, it may be for a lot. Oh and we are on our way home to hunt for a 3 week to a month old receipt. I will update!

I needed a drive line for my 06 Tacoma. Toyota mls the part so I went to auto zone. Looked up the part using the vin so I gave them my money. It took a month to come. I called them back. Parts man very unpro. The truck sat for long time. When I went to install the par the rear sec of the line was a foot too long. I'm glad this is my personal truck. Called customer sevice. They said they will not take the part back because the time limit. I was not told that there was a 90 day limit. So now I have a 1000 dollar line that I can not use.

As I entered the store Ms. ** Greeted me over to her register to assist me in what I was looking for, which was an alternator for my Vehicle, after purchasing the wrong one the day before I was totally frustrated with myself due to a few transactions set back on my end but I cannot thank Ms. ** enough for her time and patience you, store #3203 Bloomfield Connecticut I can definitely say you guys provide Great customer service and Team Work. See you guys in the future.

Extremely bad experience. Bought a battery Duralast Gold for my Ford Escape 2008 that claimed to have 5 years warranty. Besides the battery size not being too small, and stating that CCA is of 590 (the same as the original) the ACC, when you measure it it lower than 500. Not healthy for my car. Then brought it to my local Autozone and told that the battery was dying and that I had to be calling my AAA Road assistance at once or twice a week for a charge, so they test the battery and told me the battery was still good and they could not process the "Free" replacement. I told them that my battery would eventually die, I asked them how much longer until my warranty expires?... They just told "you're still good, you can replace the battery whenever you want".

This is an amazing story about the experience I had this morning at Autozone. My car battery was about to die this morning as I was leaving work at 7am, so I took my car to autozone to check to see if my battery was still under warranty and go figure, it wasn't. I know the lady at the store could feel and see the fear in my eyes as she gave me the total price for a new battery. I am a single mother of two working graveyard and having a REALLY hard time making ends meat on my own right now. She told me to give her a minute to talk to her manager and see what she could do to help. God bless her! She and her manager are both my angels sent from heaven (I’m so sorry I couldn’t remember their names but I promise I’ll be back to find out and I will come with gifts when I can afford them).

First the AutoZone website showed my local store had stock on hand of the specific brand & type of tranny fluid I needed. (Manufacturers specifically direct not to mix brands or types). But when I got to the store they had none - had a different brand instead. Store personnel stated it had to be ordered. So despite being desperate for it I ordered it - only to find once it was delivered that again they had shipped the same brand & type they stocked instead - apparently under the same skew. The website still shows it - not the substitute product nor any suggestion that substitution may occur. 3 store personnel including management had no clue nor explanation. The net result is basically bait & switch! Ridiculous & unacceptable! I got a refund & told them I would not darken their doorstep again.

Customer service is horrific. Wait in parts line to pay for stuff in hand. I will take my commercial account to O'Reilly. I know your store is not a commercial but I let corporate know I am moving. Customer service number is a failure. 4 days and no reply. Today I call and can not get a hold of anyone at regional office #. It like they think I will go away and not make the complaint cause they won't reply to my calls. Goodbye Autozone. If you are the owner and reply to this why dont you call me at ** Instead of referring me to a .com. I have called the customer service number to no avail or even a reply. Complaint was called in 4 days ago. I dont think anyone cares about keeping a commercial account! I am willing to bet I get no response from anyone in person!

I purchased 3 different items today, Lucas injector cleaners (sale 2 for $8.00) Rain X wipers and an STP HD Air Filter. Charged regular price for the Lucas. Charged $24.99 for filter marked $18.99 on shelf and Cashier did not ask for my rewards # to get credits for the sale. Called in and they told me I used a coupon $10 off $50 (I spent $99.00) so I did not get sale prices (would have played NO role in the $50.00 limit). I guess I need to do all their work for them and separate all my purchases to get credit and be charged properly to get the rewards credits but the Air Filter was still marked WRONG! Returning all these items and NEVER shopping at AUTOZONE ever again. Oh yeah. I have been a loyal customer for over 15 years, your loss. There are choices for suppliers of Auto accessories and parts! BYE!

The manager at the Sinking Spring, PA AutoZone went out of his way to help us with a part we needed. Very friendly and knowledgeable. Believe his name is Andrew. We were on our way out the door after being told the part was unavailable. He stopped us and managed to find the right part.

Josh from the Scalp Ave store in Johnstown PA 15904. Josh was very helpful and had wonderful customer service. He knew exactly what I needed. I felt comfortable talking to him. I will always return to this store. Thank for your great customer service Josh.

Beware of your purchase, Autozone just wipe out my vehicle history clean and all my lifetime warranty purchase gone along with it. That force me to purchase a new part last night. So there is no such thing as life time warranty after all. Very disappointing.

I received great service. My car's air filter and windshield wipers needed to be replaced and I was helped by a friendly people. Hector ** was of great help with my air filter, especially. Despite my difficult-to-reach installation, he figured out how disassemble my car's interior, replace the piece, and put it back together in less than fifteen minutes. It was difficult work, but he was more than happy to help. I would definitely come again.

Very poor service and unprofessional staff. They doesn’t know what they are doing, charging card twice for same item even I didn’t buy anything, giving false informations not a answer my question, threatened cancel order. I will never go back to AutoZone so I am telling you guys too. That my business I did give it to O’Reilly. Bottom line this AutoZone sucks and their staff too. Complained to district manager. He didn’t do anything. Again store # 2672. Address 435 N Bolingbrook Dr., Bolingbrook IL 60440 is sucks.

I ordered a CV axle and brakes for my 2007 Chevy Tahoe. Brakes didn't work but axle seemed to. I took brakes back and they originally didn't give me my core charge back so I had to call them out on that. They didn't look why my brakes were wrong. A couple days later the CV axle broke in half at 70 mph. Something serious could've happened but I got it stopped ok. Took it back which is over an hour from my house and they discovered they gave me parts for a 1997 Tahoe. They didn't even attempt to make it right. I barely got a sorry out of it and a little laugh. Not impressed.

Went in to purchase a funnel. Stood at check out for 5 minutes. No one in the store to take my money. Door rang as another customer walked in. Guy runs out of back room and helps that customer first. I had been waiting.... Continued to wait but no one would help me. Second guy in back room kept peeking out but would not help me. I walked out and drove to NAPA where I was treated properly and purchased a funnel. Never will return to AutoZone. Complained but no response to email or phone calls.

Aiden at AutoZone in Amherst, Ohio was awesome!! He helped me find the correct oil for my vehicle, and he added it for me as well! Very nice kid!! Totally deserves a thumbs up! Thanks for all of your help... I really appreciated it!

AutoZone Telegraph St. Louis MO. Mike ** is the best representative there, super helpful. I had these 2 screws that needed to be tighten in my battery. OMG. He just did it for me. I love this location and will continue to shop and stop here. There aren’t that many folks that understand the meaning of happy customers are the returning customers. I loved my experience simply because he was so helpful and saved me trip from going to the dealer. Thanks Mike **. Appreciate you!

I used this store several times and each time I received a high-quality of the service. Beyond the professionalism, the whole team working there is an extremely pleasant and helpful. I highly recommend this store, especially Jose ** who helped me a lot today.

Duralas is one of the worst brand. Not tested before and poorly built. You can buy any other store except AutoZone and it would work 100 percent better. This company do not accept your fault for their parts and will not refund, if you use AutoZone part you will put one part in and it would make the next part go bad.

Very poor customer service, false information is giving for shipping times. I had a guaranteed delivery by 6/12. Contacted AutoZone and was informed it will be shipped on the 13th with 3-5 day shipping. No apologies either. I’m waiting 2 weeks for a part that supposed to take 4 days. I’ve could and should buy from absolutely anyone else.

Ordered a tool to be shipped overnight. Three days later it still has not shipped. No mention of back order or any reason for delay. They just did not send it and still charges for overnight shipping. So here I am, no tool, had to improvise a solution to the problem that I needed the tool for in the first place and I'm out the cost of the tool and of course the overnight shipping that clearly did not happen. I think if I had made a wish to the tool fairies I would have gotten better service.

This is the only auto parts store I know, where they ask you about engine serial number when you wanna buy oil filter. So stupid. Without it they will not sell it. I went to O'Reilly and there was no problem, no such questions. Year, make, model, that's all they need to know.

They have a great brake pad program were the pads are guaranteed for life. Buy a set of pads and when they need to be replaced, take the worn out pads to AutoZone and exchange them for new pads. There is no sales pitch for more expensive brakes, just the exchange and you're done.

AutoZone is promoting an online special offering free next day delivery. After waiting 3 business days I called. They told me there is an internal glitch in the system and they cannot offer next day delivery but will keep advertising it. This is not just for my items ordered, this was for any items ordered by anyone. My items were readily available according to multiple AutoZone locations. I called both in store and the main warehouse prior to reaching out to them. AutoZone is knowingly falsely advertising free next day delivery. To conclude I was told I would receive my items tomorrow 5/18 on a Saturday rather than possibly next Tuesday, 5 business days after my order was placed and a $15 gift card. I told them I appreciated their offer but would rather see them remove the false advertising until their internal glitch is resolved.

I ordered a Sylvania HID headlight bulb for my car at Autozone.com for $ 150.00. I did some research and this bulb has a good rating. I also paid $10.00 for overnight shipping. The next day I opened the package and they had sent me a off brand Eiko that you can buy for $ 70.00 and has a low 1 star rating. I called them up on Thursday and they said they would send me a return label from FedEx. I called Tuesday morning asking them where is my label. Eight hours later I got one for ground shipping. I went to FedEx 8 miles away and had to spend $4.99 on a box to ship this back. They gave me a proof of shipping receipt. I called AutoZone and they said in two days they will ship me the correct one. So far I have spent 3 hours of my time, spent $170.00 and still have no headlight for my car. I will never order from them again.

I want to thank Alexis manager for the service provided today. I recommended this auto part. They have a reward program. They have a special cost in all parts. They have all parts that you need. They have online.

I ordered an alternator online. When I found out it was my battery and not the alternator, I returned the part to the Amelia Ohio AutoZone. I was told I would get a refund within 3-5 business days. Here we are 11 physical days and 8 business days and no refund. I called customer service multiple times. I was told this would be escalated to a manager and receive a callback within 24 hours. 48 hours and I only have gotten a response from email asking for my return number. I lost the paperwork but the return has been looked up by multiple times by customer service. I just want my $162.02 back so I can take my business to Advance Auto Parts. Never had issues with them on a refund like this.

AutoZone in Somerset, Ma has some on the kindest employees. My headlight has been out for weeks and I just now decided to go pick up new ones. I got here and Andrew was so kind from the start. He made everything as easy as can be and was extremely helpful. He even put BOTH of my headlights in for me in the rain!!!! Truly made my day to see how kind some people actually are!!! Thank you Andrew!!

AutoZone Auto Parts store in Bushnell, Florida. Review/COMPLAINT: I called them for a simple price on a part on 4/8/19 at approx. 5:30 pm. I was put on hold for 15:30 & then I was hung up on... This is unacceptable behavior! Especially when I spend a lot of money at this store weekly & this location/company WAS the only parts store that I would take my business to, until now. From now on (today & forward) I will take my business elsewhere - down the street - to Advanced Discount Auto Parts store in Bushnell, FL. where I just called & was not put on hold nor was I hung up on. Starlyne **.

I have been trying to find and search for their corporate contact emails but to no avail at this time. I just want to get ahead and vent and share and complain of course. On March 6, 2019 my mechanic and I decided to order a motor and chose AutoZone for a 3year warranty and...maybe quality. So we did. They said takes 7-10 business working days. But on 12th day it did not arrive! So my mechanic called the store. Andrew ** answered and he said it has been taken care of and takes another 5-7 days. But not again! So my mechanic found out their store manager Cynthia did not place an order. So my mechanic tried again. And I think nothing happened. I called Jerry ** their Regional Store Manager, he did not pick up the phone and did not even returned the call (to my mechanic's number). I left him a good minutes of detailed message. No action done! What a great customer service AUTOZONE!

Carlos ** of the Hazeldell AutoZone in Vancouver, WA is very snarly and rude to women. When I went to pick up warranty pads for my nephew on 04.05.19 at 5:26 pm. he gave me a hard time about finding the pads that were suppose to be in by 2 pm. So rude!!! I'll take my business to O'Reilly next time.

Bought a pair of front calipers for my Mercedes Sprinter Van. Both calipers were re-manufactured by different manufacturers and reboxed by AutoZone. Sold to me unmatched! Then the third caliper was rebuilt omitting the OEM anti vibration pin! Three separate builds!

I drove from Texas to South Carolina. On the way the water pump went bad on my truck. This happened on a Sunday afternoon. All the mechanics were closed. I went into AutoZone to get a water pump and started asking around if anyone could install it. They said no and there. I was Stuck like Chuck. I sat on the edge of the AutoZone parking lot feeling helpless. Drumroll please... Yep an AutoZone employee put on his Superman cape and saved the day. He was off work and said, "What's the problem." I explained and he said, "Let me take a look at it." He had it installed and I was back on the road. His name is Caleb if you go in this store make sure he is a real person. Many times I wonder if he could have been an angel put there to help me dressed up like an AutoZone employee. Caleb if you're reading this Huge Thank You!

As a person with little experience on buying auto parts, I walked in got in line and decided to just walk out and take my car to a mechanic, as I was walking out an employee asked me if I needed anything. I showed him what my problem was and he got under my car took the part off and helped me take care of it!!! I am so glad that AutoZone has employees like Isidoro **, thanks to him I didn’t have to go spend hrs at a dealership. AutoZone will always be the first place I go when my vehicles need anything!!!

I went to AutoZone to purchase brake lights that they said were in stock at the location, online. I tried to order it from them online, they said it shipped free, but shipping was $10. AutoZone sucks.

On March 27, 2019 I purchased items at the AutoZone in Fairburn, GA for a total of 74.53. When my card was swiped, it came back as DECLINED. So after the SECOND swipe, it was APPROVED. IMMEDIATELY, and I mean IMMEDIATELY while still at the counter, I puked up my bank account, and there for all to see were DOUBLE CHARGES from AUTOZONE even though their machine said DECLINE on first swipe. I showed this to the cashier, the double charge and called my bank also. As I spoke to my bank, I was relaying the conversation to the cashier. My bank did not have a DECLINE showing in their system anywhere. The cashier gave me some cockamamie story about the charges reversing after 24 hours and to call the number at the bottom of my receipt if it doesn't. Well it didn't so I call the number. Well what do you know... The number is an automated survey number.

After not being able to start my car & having to be jumped, I went to AutoZone in Rehoboth, DE to have the free testing done. I was told (and took a picture of the results) that the battery was good (80%) but the alternator had failed and was in need of being replaced (quote from the area was $890). I asked if I could drive it home to go to my mechanic but they cautioned that the car could just stop so they wouldn’t advise it. I decided to take the chance and go home to our trusted mechanic, who after detailed tests, confirmed I needed a new battery and the alternator was fine!

Well first of all you cannot kick people out of line that are standing there waiting to pay. While the guy is getting your part and this child with a goatee in this store comes up tells me I got to move out of the way. Cuz he's got to help his customer. Cuz he's too stupid to help the other customer. The lady had to go fix his problem on his register. He clears the register of all my stuff. Yeah ** that.! That's **. That kid needs to lose his job. I've spent over 20 to $30,000 at AutoZone restoring vehicles. I will never spend another penny in this store or any AutoZone anywhere.

I purchased a Surefire engine from AutoZone. When the engine arrived the head was defective and leaking coolant once installed. I contacted the warranty department and they told me to have a certified shop remove the head and send it to them for analysis. Surefire confirmed the head was defective and never should have been sent the first time. Surefire sent a new head but only paid for $347 of the $800 bill it cost to have the defective head replaced, leaving a balance of $453 for me to pay.

They told me they had it in stock and put my name on it and hold it for me. The next day I go in to get it they said they only hold it for 12 hours and I called at five it in the evening and when I went there to get it they didn’t have it in stock and I was going to buy more stuff and I decided not to forget it and walked out.

Working on a S10 pickup truck. Robert, John, and Hank have been very helpful in ordering parts and steering me in the right direction. I would recommend anyone who needs help to go to the Auto Zone at Thomas Crossroads in Newnan GA.

I purchased Duralast battery for my Nissan Rogue 2011 at a local AutoZone store, and lasted for 2 years and 6 months, conveniently 6 months over the warranty period. Albeit living in a moderately frigid climate (Boston), the battery usage has been low to normal. Getting a trustworthy mechanic to recommend the battery or have it replaced for you may be a better option.

Ordered a transfer case chain through this AutoZone and paid for expedited shipping because I needed the vehicle repaired quickly. The transfer case itself is fine, the chain inside of the transfer case is stretched. Was assured that they were able to get the right part (at a relatively exorbitant price for said part,) but paid regardless because I had no other choice. Got a call that my part came in so I went into the store to pick it up, two of the employees struggled to find the ordered part for 10+ minutes with the name and phone number provided. When they found the part that I had ordered it was an entirely different part than what I had ordered.

I purchased a set of rotors for the front of my 91 olds. When I returned home that afternoon and remove the wheels, I discovered that the rotors did not need to be changed so, I never opened the box or boxes. The following morning first thing I returned the rotors "unopened" mind you to the store of which I purchased them. The very next morning. The man picked up the unopened boxes and carried them 10 feet to a shelf behind the counter, he had to bend over because they were kept on the bottom shelf. He then walked over to his computer screen and recorded the transaction.

They do not stand behind their parts. I invested $3000 between parts and mechanics to repair the motor in my Ford F250 at just shy of 3000 miles the engine below. Had the truck towed into a Ford dealer who determined the engine jumped timing and it needed a new engine. I then had to truck towed to another repair shop who stated the same facts. I had them do the engine and when they took the engine out of my truck and disassembled it to find out exactly what happened. They determined that the truck did jumped timing causing the engine the blow and that it was a timing problem that caused this issue.

I went to AutoZone in Missouri Ferguson to return a power steering pump and no one knew what to do. They asked the manager three times and then got taxed on my core return and got shortchanged. I will not go back.

I took awhile linking my rewards account to my AutoZone account, and it happened to be after the first of the year, and all my rewards were gone. So they want you to spend hundreds of dollars every year to get a free 20 $ reward. I would rather just get the 5 dollar or less reward and spend 50 bucks like most places do, like Amazon. It's a ripoff.

12 years, 1096 transactions, 219 reward points and $54,090 spent. (This doesn't include cash transactions or transactions over $200 of which there have been many.) I have been informed that I will no longer be receiving my tech discount at AutoZone. Why? Because "some guy" on my last visit observed my receipt of said discount, called corporate and complained. Some guy? All I can say is that I hope you and "some guy" are very happy together and I wish you the best. Bye Felicia. Hello O'Reilly???

They Cost me about 3 thousand dollars! They sold me an IAC valve for my mint 89 k5. The pintle wound up in my number 3 cylinder and destroyed my engine. After hours on the phone (being as polite and respectful as possible) their response in so many words was, "Tough ** go pound sand." Worst company I've ever dealt with in 20 years of being a licensed auto and aircraft mechanic.

17115 main street Hesperia, CA - AutoZone has mostly Latino employees and if you're not of Latino race then you're made to feel that you're not welcome at Auto Zone, they discriminate against other races by being rude or just ignoring the needs of their no Latino customers, so I now take my automotive business to O'Reilly.

I needed a Alternator for my 2008 Dodge Ram 1500 so I decided to buy it online and pick up at the store. Online, they offered a 20% discount for orders over 100.00 using coupon code CHEER20. Well, the website did not work and would not apply the coupon. I went to the store and asked for the discount because the website would not honor it. The store told me they could not honor it either. I was told their system was acting up. So I decided to buy a 134 alternator and pay 57.00 additional for the core until I can return it. I paid a total of 206.00. When I came back 2 hours later to return the core, they told me they couldn't because their system was out. I would have to be calling them until the system comes back up. This is outrageous. The only reason I bought it is because I desperately needed the alternator. The customer service person I spoke to was only willing to give me a 10% off toward my rewards what a joke!

My 1st experience sucked. I went in to get a headlamp bulb and felt like they didn't care about me. While installing it they said this is taking to long and gave up. They also broke one of the mounts that hold the headlamp in place and now it is loose. Now may need to buy a hold damned headlamp. I really wanted to give a no stars rating!

I initially went in to dispose of my used motor oil and to also pick up a couple of extra quarts to have on standby. Not being my first time here, I knew where I was to go, but was told by the associate to 'give her a minute' as there was stuff piled in front of the disposal tank. 3 minutes later, I poked my head around to see what was taking her so long to assist, and I sat there for another couple of minutes dumbfounded as I watched her 'coke and joke' with her coworker, change the trash bag, and dance a jig (to the amusement of no one) - especially me. I took my used oil and my business and went to another auto parts store across the street. This will be the LAST time I ever take my business to this or any AutoZone even if convenience is a consideration.

All week long the front and rear brake pads for a Saturn Outlook AWD were available, go to pick them up at 7:30 a.m. on a business day. Order gets canceled by the clerk who said pads were not in stock, instead, he tried to make himself his goal daily sale of $98.00. The non-available pad total was $52.99, very bad sale techniques. On top of that, I tell him if I have any problems with what he's profiting from I was going to be across the street at a local shop. "Oh, they don't open until after 9:00 a.m." I never asked what time the shop across the street opens, nor for him to contradict what I had in mind. Results? No sale, no commision. Why did I have to mention if he could call the other store and find out if they had them? Otherwise the sale was the target and the goal?

I bought a car battery from Autozone. Drove home and installed the battery in my vehicle. I followed the instruction provided by AutoZone and I have installed hundreds of car batteries over the years. I know what I am doing. When I attempted to start the vehicle, after installation, nothing. No lights, no warning ding and no starting. When I checked the "new" battery it was producing 1.62V not 12. My new battery was bad.

I had called the store to order a part which they told me I have to pay first. I was busy running errands and also had to get ready for work. I didn't want to give my credit card so I decided to order online to pick up any store. Which the stupid ** website didn't give me that option. I called the store to ask them why candy I order the part to the store for pick up instead of waiting 2-5 days even delay on Thanksgiving. So she told me she nor the manager didn't know. So I called the Autozone customer service and they told me I have 2 options either I go to the store and pay for it or order online and it ships to my house. **. Yah better ** change your options because I don't have time to go back and forth waiting for a ** product. Yah need to update your options to order it to the store for pick up. Be like Walmart.

Let me tell you my story about problems with AutoZone. I bought 2 little tool sets from AutoZone Lawrence. One was a little ratchet set, 3/8 and a small wrench set SAE and metric. I was a plumber trying to get back to work after brain surgery. I somehow lost 2 pieces from each set. This and other developments convinced me my career as a plumber was over, finito! I emailed AutoZone, they told me to bring my tool sets to AutoZone Lawrence and they would be happy to help me find replacement parts so I could start selling all my tools. On top of losing my career, the wheel falls off my car. 2 days later I get on the bus to bring my tool sets back to AutoZone Lawrence, a 3.00 trip. I walk in the store carrying my 2 tool sets in a plastic bag. I walk in. Some nice ** woman tells me to put my bag down on the counter; she’ll help me in a minute. Just to allow other customers to be helped I go a couple of counters down.

Bought a used van with warranty on the Duralast battery. The battery died and I don't have the seller's phone number. I took the battery "DURALAST" to AutoZone and they said they could not do anything since I don't have the buyer's phone number. They did not even wanted to prorate their own exclusive battery brand of DURALAST.

I have a commercial account for 5 yrs with AutoZone, my customer service at store level has went way down in past 2 yrs. Seems nobody cares about me or my business, I was told that I couldn’t warranty parts on my wrecker because it's a fleet truck, I told them, "I bought the best you offer pads and rotor and this is the treatment I get." In the past I had issues where I purchased calipers for my wife’s truck and could only find one in the system. I knew I replaced both. I asked for a battery rack from commercial rep (Keith). He told others that I was going out of business. And I would have to reapply for an account. That this would be my last week I could charge to my account.

I went into AutoZone (store #4237) on November 8 2018 to warranty out my battery but they told me that they need to do a battery test to see if it bad. So I left the battery there. On November 9 2018 I went in to see if my battery was tested and found out that they haven’t even touch it so I had to wait for the battery test. After the test it turned out the battery was bad and needed a new battery. They looked up the purchase date and saw that it was purchase on 2017. As they were trying to do the exchange it seems like the battery I bought was the wrong one so they told me that I have to drive back to the original store to do the exchange.

I ordered a jack online and never received it. I called AutoZone because the tracking number they gave me didn't work. The first person I talked to said the jack was coming from FedEx. I called FedEx and the number AutoZone gave me wasn't theirs, so I call AutoZone back and the next person looks into it and said R&L trucking is shipping it, so they told me it could take up to 10 days. Well after 12 days I call AutoZone and tell them I haven't heard anything. They put me on hold and call R&L and then get back to me saying I never answered the phone for delivery, so the jack got sent back. I told AutoZone I never got a call from R&L trucking, so I was mad and called R&L trucking directly to see what the hell. They told me AutoZone never sent them my phone number and nobody from AutoZone would return their phone calls, so they sent the jack back to the manufacturer, so AutoZone tried to say it was my fault.

AutoZone advertises 20% off and next day delivery. I ordered a part on Monday and called them on Wednesday asking where my part was. They said I would get my tracking information later in the day and part should be at my house Thursday. It is now Thursday and I have no tracking information. Emailed customer service this morning and they said they have an inquiry into the parts house. So this afternoon I emailed again and they told me to wait 24-48 hours for a response. This is an unacceptable answer for a part that is carried in almost all of their stores and advertised to be next day delivery. I asked them to send the order to my local store and I would pick it up there and they declined to do so. I typically don't write reviews but this left a bad taste in my mouth. I will be taking my business to O’Reilly from now on.

10/11/2018 around 2:00 pm, worst place. Offensive and racist. After 20 minutes of waiting for someone to check us out, still no one came. We bought shop equipment for mechanics. It came in a big box, I don’t know the part's name. I was just driving my brother. Nobody helped us in the store. Not after he paid. Again it was a big heavy box and no one offer to help carry it outside. When we got outside and were putting it in the car a guy ran after us asking if we paid and asking for a receipt and asked who we paid with. We were still carrying a heavy box as he demanded to see the receipt and again no offer for help. I got really upset and made my brother return everything. You will never see us going back there and I will tell everyone about my experience.

Was in a location yesterday here in town buying some quick paint and went over to the checkout station. MY check hadn't deposited yet and when I used my debit card it was declined, which I did expect but what came next bothered me more than anything. From his screen he was able to tell me exactly how much was in my account. Why is it any of their business how much is in my account and if they can see that from their screen what stops them from check everyone's debit cards approved or not.

Bruce ** at AutoZone in Lexington, KY was so awesome. My friend and I got a flat tire while driving and the closest place near was an AutoZone. So we stopped there and we were both nervous, we’re still at an age where our parents answer all questions for us. But no one was answering our calls. So Bruce was so patient and kind with us. He informed us on everything. I just wanted to acknowledge ho1w great he was and how he went above and beyond to help us.

I was in the store for about ten minutes before anyone spoke. When the guy behind the register asked what I needed, he said he would be out in a minute. While I waited for him, another customer came and ordered something, which made me think I should order it as well. Trying to kill two birds with one stone by getting my battery charged during the 30 minutes I was already there, I got tired and returned the purchase of the headlights I purchased. I would have had to wait an hour for my battery to charge, but that hour couldn't start until the one person who was doing all the working got to a new task even though I was there before many of the other customers.

I needed a 1/4"X 3ft. Rubber for my truck. The cashier at AutoZone charged almost $11.00. Later I needed another 3/8 X 2 ft. I checked the price. I paid for the hose I purchased at AutoZone at O'Reilly Auto Parts and found out a that a normal price for that hose is about 1.50/ foot. AutoZone ripped me off once but not twice.

My husband and I went in to purchase a new battery. Our car wouldn't start once he put in the new battery. He took it back up to the AutoZone where the same woman who sold us the battery told him that wasn't the battery she sold us. Of course he explained that it was the battery she had just sold us less than an hour ago. She insisted that this particular battery had already been returned according to their system. He again explained to her that there had to be a mistake because this is without a doubt the same battery she had just sold us. She reluctantly refunded him the money.

AutoZone - 2808 Central Ave, Charlotte, NC 28205 - Policy first, customer second... Employee pulled the wrong part, when I tried to exchanged it I was told the re-credit had to go on my card, (which my bank could hold for 3-5 days). They refused responsibility at this point. Three different managers and not one of them knew that if it was a debit transaction (which it was) you could get cash back. An employee later revealed this to me, but by then their system blocked my exchange so I couldn't do anything and they wouldn't just switch it out.

I have always gotten what I wanted or needed at AutoZone. Have never had a problem making an exchange or returning a part. Always friendly service. I enjoy the fact they will do a scan for free if you have a check engine light on. And their scan always matches what the dealer scan says.

I bought an alternator that turned out to be bad. I carried it back to the store for a warranty exchange the same day and the store I bought it from didn’t have, which they sent me to another store over ten miles away that turned up not having the exchanges alternator. This store sent me to another store that have the alternator but instead of warranty exchange they put the money back on my card and told me I had to purchase it again. However my money isn’t on my card and it just suppose to be a warranty exchange. The supervisor looks in the computer and the warranty isn’t in there pursuant to the first store staff who took my core part and money. Now I’m without my money and part. Store no 1028 and 1006 staff have bad customer service and is very disrespectful. I would not recommend any to these stores.

My battery died and wouldn't hold a charge after jumping it from another car. I couldn't remember if I got it from AutoZone or Advanced Auto Parts but it was less than a year ago so I knew it was likely still under warranty. I went to AutoZone to get them to charge it, as is described as a free service on your website. The first guy, a middle-aged Asian man, I dealt with was great and loaned me the socket that I needed to remove the battery at home and bring it into the store. When I returned, I spoke with a younger ** gentleman with a very poor and unhelpful attitude. I explained that I was bringing in my battery to get it charged and his first response was, "So you gonna wait around for an HOUR?" To which I responded, "No. I'm going to go home and then come back and get it."

Never have the part. Some are the wrong parts, and the part that was supposed to be here already is three days late so far. I gotta pay people for rides and it's really killing my income. I'm done with them.

1986 torque converter Dodge Charger - Went online to see where nearest AutoZone that might have torque converter, no local stores had 1, but showed had 1 in stock in warehouse and could be picked up at the store 4 miles from my home the next day. Next day called my local store no torque converter, said they would call warehouse and check to see what happen, called back said would be here in 2 days had to come from a warehouse out of state, no local warehouse had one. After a week, still no torque converter. ask for them to credit my account and I would order from different company. AutoZone said as long as they showed they had 1 in stock, couldn't get my money back.

In returning an alternator that went bad I was told they would order another since they didn't have it in stock and it would be in on Monday 06-04-2018. This was on a Sun 06-03-2018, went back on Mon, 06-04-18 no sign of part being ordered, the part was paid for. So let's try again; mind you I'm having to borrow a car since my car has been down since Sunday! So here's Thurs, back to AutoZone AND CANNOT FIND ORDER! And of course they make no effort and try to locate it. By this time I'm frustrated and requested a refund. I am just puzzled; WHAT IS HAPPENING TO CUSTOMER SERVICE?! Location - Stafford, TX 77477.

I live in a desert area where the temps can get over 110 a lot of the days in the summer and have gone through several Duralast batteries since I moved here. Thanks that I was always near home when they were failing so I could make it to the nearest Autozone. Last week I was driving and noticed that my lights on the dash started to flicker and looked at my OBD2 device and it said the battery was at 9 volts. I went directly to the Autozone I purchased the battery from last October and the employee checked the battery and said it was bad. I then noticed that the cap on top of the battery had blown off of the top of the battery and that caused it to lose power.

AutoZone did not ship this product as they had advertised. When purchasing the item the delivery time was stated on the checkout screen. However, the item has yet to arrive. I tried to reach Autozone customer service. The first representative I reached could not tell me why my product had not arrived. I was forwarded to a supervisor who was confrontational and agreed that while my product had not arrived when expected there was nothing he would do about it. I explained that due to their inaccuracies I am placed at a costly inconvenience due to a car awaiting a part for repair. He also refused to offer any coupons, codes, or discounts on a future purchase in order to help compensate me for my loss. I inquired about returning the product and he got confrontational. I do not like how I was treated. Overall, this AutoZone customer service was impolite and unhelpful.

I had a starter replaced less than a year ago by a Toyota dealership. They bought the new starter from AutoZone in Jasper, IN. with a lifetime warranty! The starter went bad less than a year later. So, after going back to the dealership I was told AutoZone would have to warranty the part! So, after going to the AutoZone store and being told by the store manager (Robbie) for approximately (5 weeks) he was going to take care of me!!! Bottom line he’s a liar and AutoZone does not honor their warranties!!! I would not recommend buying anything from AutoZone!

So I went in to return an item that someone bought by mistake. Store was very empty so I figure I'd get in and out fast. Midway through my return cashier informs me he needs someone higher up on the AutoZone foodchain to sign for it. Guy that's supposed to be doing that is too busy flirting with a young female employee. Cashier attending me then leaves me to attend other clients. I then leave to find another AutoZone with semi competent workers. Seriously AutoZone need stop hiring Highschool kids that can't keep it in their pants during work hours. Only positive thing I can say about AutoZone is they have a generous return policy when compared to O'Reilly.

Bought a 1/2 inch Duralast torque wrench, supposed to be Guaranteed for life...the wrench stopped working and I took it back to the store but they refused to exchange it, so I threw away the Junk Duralast and stopped doing business with all Autozone stores. I am a professional mechanic at a busy shop, I switched shop account to O'Reilly, made new vendor list without Autozone, and tell every mechanic or customer I meet not to do business with Autozone because they don't honor their warranty and have poor customer service. I will never set foot inside another Autozone store and will continue to spread the word, seems crazy to lose so much business rather than warranty a $50 wrench.

I have been an AutoZone customer for over 30 years and have spent thousands of dollars over that time. I had been accumulating points towards a credit on my next purchase. A few months ago I was told I had accumulated over $20.00 in credit on my next purchase. So, today I went and purchased new windshield wipers for my vehicle and was told I had $0 credit toward any purchase. I tried to contact the regional office but, after leaving a message, no one returned my call. This is disgusting! They have lost my business forever, that of my son, my son in law and every friend I can persuade not to buy there ever again. Fortunately I have several other auto parts dealers nearby I can buy from.

I did a Google search for a part for my truck. I stated the year & model of truck in the search. AutoZone came up as the first result as having the part. But when I clicked on AutoZone's ad the site then told me the part did not fit my vehicle. Say what? I then tried the chat on their website to find out if they actually had the part that would fit my vehicle & twice the customer service reps ended the chat before I could complete typing my initial question. This company does not appear to want your business.

I made a purchase with a coupon and was supposed to 2 rewards credits. I tried to talking with the 800 customer service but was told they would review it and contact me - they never did. I called back after a week and they claimed that because the checkout person used my remaining rewards balance that my credit was not available. What BS! That was my final straw. I was a loyal customer to them even after dealing with a ton of incompetence over 15 years. Last year, I got 3 defective alternators and finally ordered online (form someone else of course!) somewhere. One needs to cut their losses and this petty money grabbing rewards program is mine! It just shows me how much their loyal customers mean to them.

AutoZone store 0825 - Went in to the store to return a tool I borrowed and was told that I couldn’t return it because “they didn’t have money in the cash register yet, come back at 12pm”. If this is true, they have to be the worst run business in the country. If this isn’t true, they still have to be the worst run business in the country. Either way I will be spending my money at the competition from now on. I will never buy another item from that business again.

This review is not about just the store but AutoZone as a whole. The website is awful. I strongly recommend not ordering anything from them online. Shipping dates change. Promos disappear when you finalize the order and when you call they just say, "Sorry nothing we can do." They got me once but will never get me again. Will never do business with AutoZone again.

They sold me a cheap map sensor that fails constantly leaving me on the side of the road. I bought this two days ago and they do not carry a better quality alternative and won't refund my money. Do not shop here ever.

Okay I have a 2017 so I guess air filter and cabin filter are not stocked at stores yet, so I ordered via website, they are quick to take your money, but very slow on shipping or better yet in this case even slower. The est was March 22-23 2018, when I called they had no idea what happened, and why it wasn't even shipped, so after the on hold bit, they could not get anyone to answer or so they say, instead of saying, "We screwed up." Then she asked do I still need the parts, mmm let me see. Can't get filters in store or pay even more at dealer and not get the k and n high performance filter, of course I still need them so they send it FedEx 3-5 day so it will take them five days-why not make it right by shipping next day cause of your screw up. Any other parts needed I will be shopping somewhere else.

I purchased a battery at the AutoZone in Hamden CT on Dixwell Ave on Feb. 26, 2018. When purchasing the item I used two payment methods, my debit card and my credit card. The debit card took at the register for $90 but declined the credit card 3 times. There was more than enough money on the credit card to pay the remaining balance. I then called the credit card company and they informed that no such transaction was declined. By the way I made sure the phone was on speaker so that the manager working the shift could hear what the credit card company told me. Eventually because that register did not take credit card we had to cancel the transaction and move to another register.

Be aware if you get a rebate make a copy of the receipt and the rebate slip then make a note to contact them after a couple of weeks to confirm they have the receipt in rebate slip. I forgot I had one. I had mailed it on January 17, I found it today March 7 and realized I had not received my rebate. I called the number on the rebate slip and was told, "Congratulations Lisa. Your rebate has been approved as of today. Allow an additional 12 weeks to receive your rebate."

Most rebates are mailed within a month of qualifying, even if the terms say it can take up to 60 days. However, AutoZone rebates take more than their promised 12 weeks. It is a ridiculously handled promotion system and is a gimmick to get you to buy specific brands of products, don't fall for it. Saving 10 dollars on a product that costs 30 is not worth it when you have to wait six months for the prepaid Visa to show up.

This program is worthless unless you want to put yourself on a calendar and go in to spend money for something you don't need! I have lost my rewards several times along with many credits I had earned because of their now 90 day policy on credits and rewards they have put in effect. I have many rewards cards and NONE of them take away my earned rewards! If there is an expiration date on any reward cards I have, it is two years. 90 days is way too short... worthless to pay for their products which I now find are priced higher and can be purchased at other providers a lot cheaper! AutoZone, I can and will shop elsewhere.

I bought a battery at Auto Zone Greenwood IN. I'm a single woman without auto maintenance knowledge. I trusted them. On numerous occasions. I needed a battery for my Caddy. I asked if he could please install it as well which they had before. I bought it less than a year ago. My car died at midnight in Jan. Couldn't jump it. I had to call off my next work trip costing 1,600. Lost had car towed. My mechanic called me to inform me the battery I bought was too... Small. Way too small plus a recycled battery!!!

I came to AutoZone in Sedalia MO to purchase 7 qts of transmission fluid and the customer service gentleman looked up what kind of fluid I need on his computer and proceeded to walk me over to the shelf with the item I need. He showed me which one I need and asked how many I need... I told him seven, and he said "ok, let me load you up" and he sure did stack all seven bottles of tranny fluid in my hands and walked empty handed behind my little 5 ft self, all the way back to the front of the store. I was very shocked and disappointed... no manners, no customer service skills, I thought about leaving without completing my purchase. Very very disappointed and disappointed.

I have a small repair shop. Used to buy everything from AutoZone. Not anymore. They are pricing themselves out of the market. If a customer can wait I will buy from Rock Auto. I can buy the same part same make from them for 80 to 100 percent cheaper. Same thing with chemicals and oil. I will go to Menards and stock up. AutoZone stock proves it. It went from 50 dollars a share to 800 dollars in a few years. All from ripping off the public. Be smart. Forget AutoZone.

At store 1215 the staff is very helpful, the manager Jacqueline is on the other hand not very helpful at all. She is extremely uneducated and does not know how to treat customers nor her staff members. She shows no kind of respect towards the customers in her store, and to her employees either. I visited the store two days ago, I bought a sensor for my car. I had to return the sensor because it was a wrong diagnostic from my mechanic and I was not going to utilize the sensors at all. The manager told me very rudely that electric parts had no refunds.

I purchased a fuel pump for my pick up at AutoZone and It came with a lifetime warranty. The pump malfunctioned so I removed it and brought it back into the store for a replacement, and to my surprise they forced me to wait three whole days because they had to order the part from another state!

We bought a durable battery from AutoZone (366 Eastern Ave, Malden, MA 02148) for our Honda CRV. After that, the first trip was to our dealer to change oil. The dealer happened to give us a regular test; based on the test results, the dealer told us the “brand-new” replaced battery has some problem and needs to be taken care. When we still wondered to change the battery or not, it came the next day that we cannot even ignite the car.

When I walked into an AutoZone on Milton Ave. There was one worker working with customer and 4 customers in line. All you could hear was workers in the back laughing and talking about "cradling their balls!" How unprofessional. So I finally had someone to help me. I asked him, "Could you help me figure out what kind of windshield wipers I needed." He looked it up and pointed down the aisle and said there are a lot of them down there. He never once asked me if I needed assistance. I then walked out unhappy. I have never been so disrespected at an AutoZone.

I ordered 3 items, brake parts for rear, I got brake parts for front, I ordered spark plugs, and they weren't even close to the right ones, and something else that was wrong. So a month later I decided today was the day I tackle these jobs, I can't tell you how pissed I was when the parts were wrong. And being a month since I got the parts, I lost the slip. I live in the mountains of NH, and needed these parts to drive my jeep to my new job tomorrow. So I called the company and told them I can't make it in tomorrow because of car issues. They told me, "Don't bother, we will get someone else."

So I go back to AutoZone with the wrong filter they sold me, and I dont have a receipt. I bought it 2 months ago and just got around to changing it. I forgot my wallet, so I go home and get it, and now I get a different associate who tells me I cant return it without a receipt. I said, "Ok, Im going to film this now," and he walks off saying Im invading his privacy. The original guy I worked with comes over after I shut my phone down and says he'll help me if I shut up and not film. All Im trying to do is get the correct filter since the one they sold me was wrong, so my wife can go to work in a few hours. I have never been treated so bad in my life until tonight.

My battery kept dying so I went to AutoZone. They had my battery in stock but the guy working said they weren’t allowed to do it because it would take more than 45 mins. Then he couldn’t even jump my car. I went to Advanced Auto and Tim changed it in ten minutes. AutoZone just didn’t want to do it. Advanced from now on.

Had manufacture's coupon for $30.00 on a 12 volt air compressor. The clerk scanned the coupon and did not accept. The coupon clearly states you can override the barcode manually. AutoZone clerk had no interest in helping me. Went to O'Reilly's for service. This occurred at the Augusta, Maine AutoZone.

Duralast battery had 5 years warranty and the store gave me only $42 discount which is only 18% of the total amount that cost for new battery. What's the point of having warranty if I have to pay $101 for new one? I'm really disappointed with AutoZone and I'm seriously thinking about making NAPA Auto my regular auto shop.

I went to AutoZone on 10/27/17. It seem that they didn't know what was going on. I buy lots of parts there but lately I been force to go to O'Reilly. On 10/27 about 10:30 am I bought an air filter. When I went to pay it seem that they didn't know what to do. It was 2 women and 3 men working at the time. They couldn't open the register. I was standing there for about 5 minute then I ask them what was going on. They told me they didn't know how to open the register but I can pay with a card. I wanted to pay cash not my card so they told me to go somewhere else so I went to O'Reilly which was right door. Lately that store seem to not know what they are doing. The store is in Fitchburg Mass on John Fitch Highway. They need to do better. I really don't like O'Reilly but I get better service there.

Auto Zone Gardner Kansas doesn't care!!! I bought a battery 6 months ago for a atv type machine and it is dead. They said they would try to recharge it but it wouldn't take a charge and they didn't care. I said I would never buy another one of their batteries and she said, "I don't blame you." So there you go, buying anything in that store is a waste of money!

Bought exhaust wrap and metal ties for exhaust job, did not need the material. 3 weeks went by, lost receipt, returned the items to store where bought, and was told, I had to put the money from the items 74 dollars on a reward card. I agreed, because I am always needing auto parts. Went back in the store 1 week later for some rubber hoses, and a replacement ratchet I had lost, was informed my total was 64 dollars. I give him my rewards card and he informed me I still owed 64 dollars. He then informed me that it's a point system. I should have just burnt that money, it is gone. Good scam AutoZone.

My friend recommended the AutoZone on 311 East University Avenue in Urbana. Thank you my friend for your wonderful advice! ** not only found everything that was needed but also installed it. Excellent work, super nice attitude! Will come back and tell everyone about this place - thank you very much, **!

Had a Duralast U1-3 Gold battery I had bought for my riding mower about a year and a half ago. I took it to the local AutoZone store in Porter, TX to have it tested. Much to my amazement, the guy simply tests the voltage and declares the battery is good. I asked "how can you say the battery is good without having done a load test on it?" I was told that was their procedure, if the battery was below a certain voltage it was deemed to be bad, otherwise good. I know enough about lead acid batteries to know you absolutely cannot test one by simply checking its voltage.

I had a very bad experience today. I went because my car starts cranking slow and I wanted to check my battery if that is the problem (it's a year and half battery). The guy said not enough power so he took off the battery for charging. He called me after 1 hour to tell me it's a bad battery and needs to be replaced. He sold me $140 battery, of course installation for free. He closed the hood and that's it. Then I asked him if he can check my alternator if the new battery is charging well. After the test he said: "Oh, it says charging failed. You should check your cables or alternator." So I was shocked and asked him how he knew that my old battery is bad when obviously there is a problem causing my battery to not working. I asked the guy twice, "Are you sure I need a new battery and my old one is bad?" Then I wanted to get the old one and he said, "I am so sorry but I can't give you your old battery because you didn't pay $18 for charging the old one." Whaaat!!!

On 6/24/17 a battery cart rolled off the curb while they were changing my battery. Steve, manager came out said get a quote... I did, have made several calls to the store, he never returned my calls. I have to continue to call him. 7/1/17 emailed the quote & pics... No word back. Called 7/7/17 @ 4:30, now tells me the attachment didn't open. Really, can't hit the freaking reply button a week ago. Today said give him 30 minutes & he would call me back. As expected, not a man of his word. Still waiting 3 hours now.

I've gone to AutoZone for years because it's right down the road from me. Convenient. 15 years of so-so service. However, a Duralast battery that fails after two years and two months is complete garbage. Two months after warranty expires and no pro-rated time. It's even the higher CCA than the vehicle required. Its pretty disgusting a store carries garbage like this. The counter guy's reply, "Maybe you should have bought the gold series". Maybe they shouldn't sell garbage. Batteries are such a scam now. Thanks Obama for making laws that drove up the costs of batteries.

First off the acting manager was very rude and had no knowledge of anything. He had someone help me who was new. I have 3 cars that I use Autozone for all my parts. So today I go there for my brakes which is under warranty for my Tahoe. The inexperience guy told me that everything was good. He sees them and went got me new ones and all I have to do is return them for a full refund. This I know. I do this process all the time. Nothing different. Change them go back and try to get my money back and they said it's not in the system. Now everyone is standing around looking stupid l. This is the store #0986 in Stone Mountain GA. Never go here. Nobody knows what they doing now. I have a whole new warranty and I'm out $102 bucks.

The battery for my vehicle needed to be replaced in December of 2016 for my 2001 Nissan Altima. I purchased a 5 yr Duralast battery. The first one started having issues a few months after I purchased it. I thought it was something wrong with my car that was causing the battery to be weak, so I charged it a few times and lived with the weak charge for a couple more months. When I took it in they tested it, and the battery was bad. The replacement only lasted about 2 months before the failure of one of the cells caused my car to die on the freeway. I had to have my car towed to the shop and they tested my electrical system and the battery and once again the Duralast battery that I got from AutoZone was bad. I should have checked for complaints about these batteries before I put the same battery back in my car and it would have saved me a lot of money. Never again will I buy a Duralast battery.

I ordered a driveshaft from AutoZone.com a week ago Monday and I only went with them because they claimed they'd have it to me by Thursday since I paid an extra $63 to expedite shipping. Come Friday I still didn't have a shipping confirmation and my order status was the same as its been all along "Processing". I called and spoke with a lady that assured me she was going to move my order to their I.T. team to resolve the issue immediately and that I'll be hearing from them shortly. Monday afternoon comes around and still no word from anyone and no change on my order status. I called them back to ask for an update and this time I got a complete jackass that told me the order was fine. That the I.T. team was just finishing up correcting an issue on their end and that I'd have the driveshaft by Tuesday or at the absolute latest it would be Wednesday.

Oregon AutoZone Stores SUCK. They will NOT answer phones. They let them ring for 1 minute then it auto-disconnects. They say, "were busy", and customers will call back. My personal record is 90 minutes of straight calling BEFORE they answered. Well this customer has dropped $50,000.00 into AutoZone over the past 20 years, but, I won't drop another 50,000.00 bucks in there. Get your act together AutoZone before we see the 'going out of business' signs go up!

I can't even get their website to work. Every time I try to order a part the website will either send me to the previous page, not disclose the amount of the item I wish to purchase or change the vehicle I'm trying to find parts for to a different car. As a automotive technician it is frustrating to say the least. I'm very surprised AutoZone has not figured out this is a problem. I know they have lost business from me BC of it. I'll just go to a different parts maker who I know will be able to complete my orders and have a website that I can navigate.

My son bought 2 hub assemblies for a 2000 Ford Focus. We installed one. The other was ok so we tried to return it to the store. He paid 70% in cash the rest with a annex gift card. No money left on the card. Threw it out. When we went back to return it they said that the money goes back to the card. But it was a gift card not a credit card. They said you have to go to the gift card company to get your refund. They didn't even offer a store credit that I could use later so as far as I'm concerned they stole the money. We're out 30 dollars that could of been fixed with a store credit.

I have always felt welcomed, valued, and respected at all Auto Zone locations, but this experience has definitely tainted my perception. My check engine lit up yesterday so I went to Auto Zone to get the code(s) and purchase whatever was needed to fix the problem(s). There were 2 associate workers and 1 store manager. When I walked in, an associate worker asked what I needed. I told him, and he proceeded to walk to my car. Just before he got to the door, the store manager (Michael **) said to the associate, "Don't go out there. We get to non-paying customers when we want." I waited, because they were a bit busy.

It seems like the employees at the store in Manchester N.H. are afraid of the cash register. Several times in the past I have waited to make a purchase. Yesterday, May 17, 2017 was the last time because I will never buy anything from them again. While waiting at the counter for at least 5 min, 2 employees just walked right past me without even looking at me. One had just come in from having a cigarette. You idiots need to get your ** together! I have spent a lot of money at your store over the last 10 years and will never set foot in your store again or any other AutoZone. I will gladly go out of my way to find another supplier. You've lost another customer.

I called in and they said it would be hours and my customers were waiting and they said that they didn't have the parts when they did in stock at both locations. It's a shame people do not care about others or their job. Definitely in the wrong CAREER.

I went into the AutoZone in DeBary, Fl. looking for 2 brass fittings. 3/8 NPT X 3/8" hose and 1/4 NPT X 3/8" hose to finish the Edelbrock carburetor install on a 1966 C10 pickup truck. I also needed a 3/8" universal metal fuel filter. All common components of a street rod fuel system. They didn't have the parts I needed! The employee sent me to the Orange City store another 5 miles away. The same story. I went back to the O'Reilly's I passed to go to the Orange City store. They had everything I needed. Only thing, the Edelbrock fuel line was $2 more expensive at O'Reilly's than AutoZone, other than that I was able to finish my carburetor install.

I been having trouble left and right. Nothing works. My log is never the right password when it is. I always have to reset it and use the password AutoZone gives me. Nothing is accurate. Everything is out of date. Why have an online app and AutoZone employees can't even use. It's ridiculous. Just get someone to fix your software or recreate a new generated code and disable all online activities till it's all resolved. I think you're a great company but it's 2017 not 2000. Keep UP Hope this goes to someone soon. Or I'm done with AutoZone. I will no longer stress myself if your company can't even have tracking on our shipments. A little kid can do a tracking number for shipping labels.

Wow, I don't even know where to start, so I'll cut thru the chatter and state it as it is. If you are going to buy a battery from AutoZone the best thing to do is buy two extra batteries and the tools to install it. Their batteries will leave you stranded. So you'll have the extra ones with you, and if the replacement fails, and there's a good possibility it will you'll have the second spare to put in. Should you not have the mechanical ability to install it, then my advice is to be sure you have phone numbers of roadside assistance to help you because you're going to need it. I fell for their batteries 5 times, yes I'm a slow learner. I decided to once and for all move on to another automotive supplier. Life is too short to be changing out the batteries sold by AutoZone.

I bought a product that is supposed to patch the surface of a car. It is meant to be self adhesive. The product is not adhesive at all - it does not stick to anything and cannot, therefore, be used to patch a car. When I tried to return the product, the manager refused to take it back. This retailer does not stand by the product it sells even when it is demonstrably defective. DO NOT SHOP AUTOZONE!!!