AutoZone Reviews

In this Autozone The manager treats customers Horrible, her name is Yakelin, she does not say hello, she treats customers as stupid because she does not want returns in her store, it is normal that a customer who buys a lot makes a return, because I do not use the product, for It is not the same as the one who uses the car, but this manager treats both clients and their workers with discrimination and abuse, I have given this complaint to his superiors but apparently they are friends and they do not correct it.

If there could be zero stars, it would fit properly. This store is full of mouthy young kids and it seems they have a new manager so often that the town is aware of how bad they are. My husband purchased a fuel pump from this store, again, helped by young kids who don’t know what they are doing. For some reason they couldnt get the transaction to show in their system.

After searching online for my Q70 floor mats I decided to get a weather tech brand from AutoZone. The image online showed front and back mats. I bought them and only received the front mats. I contacted customer service and provided order and item numbers to inform me that they will get back to me in 3 days. I called them again after 6 days and they informed me that it was a mistake at their end and the had the wrong image in the item number and they’ll send me a return label to send them back the ones I received and they’ll refund my money. I asked them to just send me the missing back mats and they didn’t want to honor the sale and be responsible for the mistake they did. I have 3 vehicles at my household and we’re done with AutoZone.

Hello I'm really happy with the Autozone Store 1083. I thinks this is the number. Those guys are really friendly and capable doing his jobs. Fast service and the best customer service. I just spent less than 5 minutes on this Store. Really GOOD STORE.

I had purchased spark plugs online and in-store, a total of 5 spark plugs. I had taken the spark plugs back to the store to return but had the wrong receipt. They asked me if I was returning the spark plugs. I explained yes I was and they assumed I was wrongfully charged. They would not give them back because I didn't have the receipt with the four spark plugs on them. I found the receipt and have it. I tried calling the store and the manager refused to give me the spark plugs back because he claims that I would be stealing them.

I bought something and I wants to exchange it. They refuse and not even want to exchange for me. I had my baby on the car with my sick husband! He was so rude. I was so disappointed. I showed him my transaction number. I did everything he wants.

I use to buy my parts here for the vehicles. I've had 2 bad experiences where their corporate offices said some regional guy would be calling and 3 weeks later he did. He asked me as to what my complaint was. I told him he should have read what was provided before making the call, what a joke for a regional. I gave them another chance. I needed an ECM. Found one online had my VIN and other info handy when I put the order in. Their website said it would be programmed and it would be just a plug and play ECM, my card also would not be charged until the item shipped.

I had ordered three simple items for a simple job, to change the oil in my truck. I ordered a oil pan, filter and 5w-30 for next day shipping. I never got it the next day or the day after. I had gotten two emails saying that they were delivered but they were not. I waited almost a week and I got one box that had the oil pan. I sent an email to AutoZone asking them what was going on with my order. All I got was basically were working on it. A few days later I got the filter, then a few days after that I got the 5w-30 oil, the oil was not in a box at all, they slapped shipping stickers on the bottle of oil and sent it out, that's it. I paid for next day shipping for three simple items and it took almost two weeks to get them.

I buy parts and a yr goes by and I need warranty. Parts are covered under warranty but they can't find that I've purchased them. So I call and complain and they say that it just happens. This isn't the first or second part that this has happened with. Management is absolutely no help.

In need of new windshield wipers. l stopped at the Fallbrook AutoZone and Nanci was extremely helpful from the time I walked in the door till l left. We have many Auto part stores to choose from in this town and this is why I choose AutoZone for the customer service I receive. Thank you Nanci.

Needed to recharge my auto a/c coolant and purchased it from AutoZone in Woodstock, 92 & Main St. I am a retired widow and try to live within my means by doing as much as I can, so I count on trading with local merchants. It is 96 degrees and I need my air conditioning! The new canister of coolant was not working and I asked for help. NOPE!!! Was refused. Told me they could change out a battery, but would not assist plugging in the coolant or even observe me doing it. Just plain stupid if you ask me. Didn't mind selling me the stuff at a higher price though. I could be buying my auto supplies elsewhere, but have stuck with my neighborhood store. They used to be worth going to. Well, no more! They have lost my business! I would give negative 3 stars if I could.

I went to the AutoZone in Decatur, TX on Sunday morning to purchase a battery. The associate, Julian G., looked very professional, was extremely pleasant, knowledgeable, and also helped to install it for me. And with the world the way it is right now, it was extremely nice to know that there are still are some OUTSTANDING individuals out there, such as Mr. Julian G. Thank you so much. SUZANNE T.???

I wanted to buy a 60-piece socket set. AutoZone said that they were discontinued and they didn't have it and couldn't get it anymore on the shelves so the next day I went in and I still seen that empty box on the shelf with the price tag on it like it's on sale and yet they don't have it so why is it on display like they have it.

Autozone as a whole Company, I cannot complain it nothing about it, but when is about promotions or rebates that are not applied at the store and it has to be processed either online or mail in; it's such a painful and slow process; but the worst part is when you call to fix any discrepancy on their Autozone Rebate center. They will treat you like a complete idiot, stupid or ignorant person. They just don't care about you, and be expected to be hanged out on the phone call with the excuse, "I might have to disconnect the call, and have a nice day" literally what they are telling you is: just go ** word your self.

Steven, Nick and All Employees go above and beyond to help with any issues, I drive further just to shop here! They have even walked outside to help me install alternator. They are almost like family and very helpful!

Local stores are a ripoff. If you Google a part, Autozone will show the part at a price you can't get from your local store. When they look up a part in the store, it's usually wrong and you need to return it. Autozone makes a LOT of money for the greedy corporate guys that run the company, they could care less about their customers.

Samantha ** a customer service employee at the Auto Zone in Naugatuck, Ct. Really took her time to leave the comforts of the store to help this customer add free on to my vehicle. She was a pleasure to work with.

Purchased battery 4/26/2017 with 5 (five) yr warranty at Autozone 5769. Battery died so took it in today, 7/4/2020, for replacement. Rather than charging us only the prorated amount the salesman rang up one receipt totaling 74.08 (prorated amt plus core chrg) although core chrg should not have been applicable at all since battery was with us. Then rang up a 2nd receipt totaling 206.50 (cost for new battery 169.99, core charge plus tax MINUS then the 74.08 from the 1st receipt for a balance owing of 132.42) WTF???? The original battery still had prorated warranty. Why would I not be ONLY responsible for the cost of the prorated amount under the warranty left on the battery that I was upsold on back in 2017? You are now stating I must then pay for the difference in cost of another battery for close to the same cost of the battery from 2017. Robert the mgr was of no help. THIS IS A TOTAL RIP OFF!!!

I went in to AutoZone to buy replacement head light bulbs. The employee gave me the wrong light. It said fog lights on it and I ask just to be sure and he said it’s the same. It will work. I paid over $100 dollars for the pair. After I installed I noticed it was not working properly. I returned them and I picked out the bulbs. I also asked for another bulb for side marker. I even took the employee to my car and point out which one I need and again a different employee gave me the wrong bulb which I paid around $7. I returned it and ask will my money go back to my debit card. He said yes but I never insert my card for the return and was told I would get it back. I never got my refund and I’m am just so disappointed that a company so big could screwed me out of my money. I felt all the employee in this store were young and not knowledgeable. If I am not contacted I will never go to any autozone again.

Very satisfied with the Store Manager's efforts to find the floor mats for my new car. Thank you, Sharon. I didn't knew this new store in Homestead. Now, I know where to go to find an excellent service.

I'm beyond mad right now. I've always trusted AutoZone, UNTIL TODAY!! Went to AutoZone to buy Window Shields for my Subaru Crosstrek. Ordered them and paid. Got a call they were in. Was so excited until I opened the box and saw they where for a Chevy Equinox. Ok no big deal UNTIL!!! Took them back and they told me, "Oh they are not available yet for your Crosstrek!!!" WHAT THE!!! Then why didn't you tell me that in the first place? No instead you sold me something that I could not use at all!!! BEYOND MAD RIGHT NOW. YOU HAVE LOST A VALUED CUSTOMER AUTOZONE!!! I will be sharing this all over Social Media for sure!!!!

I went to store on Deer Park ave/Deer Park NY. All customers were wearing mask, Not one employee had one, one employee had one and he had it on under his mouth, doesn’t say much for management. Shame on them.

Store 6098 Locust Grove Virginia denied us service because we did not have a mask.. Manager said it was a state law then it was store policy. CDC says people only wear mask if sick. Store discrimination.

My car broke down. I went to AutoZone in Levittown NY 11756 to get the part. I used my card to pay for the part $158. They took my money the same day out of my bank account but the same day I return my core of $43. It has been 5 days. This is not fair. I went back to autozone. I was told the person who I need to talk to was not available. 3 different times I got the same answer. Autozone took my money within minutes but how long I need to wait for my refund if I ever going to get it back. Aging is not fair.

I made a battery order online which said should be delivered within a week or two. After over a month I called and they told me they were out of stock when I placed the order but they failed to notify me. I had to cancel my order and buy from Amazon.

I left the key to my Mercedes in the ignition; that was my fault, I must admit. My husband and I brought the Duralast battery to be (re)charged to Auto Zone in Kentucky this past weekend. We were informed that they "could not (re) charge the battery and that there was no warranty; a new battery needed to be purchased", they stated and indicated that "the Duralast battery was not from Auto Zone." We chose not to purchase the battery from Auto Zone since I didn't have the record of my receipt to verify whether it was actually purchased from Auto Zone.

This is wrong. It's not a law to wear a mask. If you want customers to wear a mask then supply them at the door, you lost a customer and many more to come, we went across street to your competitor and they were more than happy to support us as long time customers. Too bad for Auto Zone. Never again. We know what side your on hummm. Politics or business.

I went in to AutoZone here on North Broadway Rochester MN to get a paint match for my car. I walked into the store and the associate was finishing up with a customer. I asked if he could help me with a paint match. He said no then he said I don’t know paint. Then he said if I could pull the paint code he would know. I asked him where that’s located cause he didn’t want to come outside with me to help. He told me to then google it I then said, "Well since you're busy leaning against a counter and don’t know nothing I am going to O'Reilly's and he said, "Cool O'Reilly's," came outside, helped me find the paint code and a lot of other stuff and got an 80 dollar sale out of me. I’ll never go to AutoZone again. I don’t recommend anyone go to AutoZone. They're very lazy and don’t care about money is the impression this associate gave me so I am just trying to spread the word.

I purchased a Transmission from Autozone worth of $2500, they sent me via their supplier. I thought it is big company and having local stores I can get easy help but it was worst. It started with shipping mismanagement between AutoZone and their supplier. I didn't know they are sending via 3rd party when I ordered. But any way after installing the transmission by mechanic it didn't work. So my mechanic and I was in touch with Autozone and their supplier for tech support. Mechanic performed all diagnostic actions as recommended by their tech support, it was always like my car is the problem and tech support asked to change parts and I did which is money and still same problem.

Today is 4/24/2020 and I had received a call from my husband to find him a water pump for the work truck. I looked up one at Autozone and one at Orylies auto parts. The one at Orylies was about $3 cheaper then the one at autozone, so I tried to call the cheaper one and got no answers. I attempted this twice and said heck with it and called autozone located on 2842 S BUCKNER BLVD, DALLAS, TX 75227 (214) 275-5922. I spoke with this very polite young man. Do not remember his name but he was very polite and he said that it would be no problem to get the hose we needed and match the price with Oriylies. I would like to say store was very well organized for our saftey during the COVID-19 epidemic and the customer service was great. Thanks.

If you are needing battery replacement Autozone off of Clear Creek is the best! Go see Kenny. He is very professional, he knew the problem and solved it quickly! He communicated with me through the whole process and was time proficient!

AZ had a promo for 20% off ship to home orders $100 or more that ended April 6. April 1, I ordered a catalytic converter and applied the discount. I got the conf email. I called to confirm my order. A week later my order was cancelled, I called, they claimed it wasn't in stock. I said ok, let's reorder for the same or similar item. They said they wouldn't give me the same discount I had when I ordered it the first time. Note: the original item I ordered said it was still in stock. The item I ordered originally had a discount of $88. Now when I go online to order the item doesn't qualify for the promo. I have been a long time customer of AutoZone and spent thousands of dollars. The way they handled this experience will lose me as a customer.

Pablo, is an employee at Auto Zone in Lehigh Acres, Florida. He was smiling and greeting the customers as they walked in. After the employee found the items I needed Pablo happily ran my items up with a smile. Pablo was very friendly and professional.

I went to AutoZone store 0585 and employee Jasmine ** put in a new battery for me. She didn’t have to for she had to work inside. I’m very grateful to her. AutoZone definitely has my future business. Thank you Jasmine!!⭐️

I bought a battery on 3/28 and installed it on the 29th. Truck wouldn’t start so I went back to the Mayfield location where I met Sam. Sam asked if I would like him to install it, which I never expected. He did a great job, and it wasn’t an easy install. Sam was professional and good natured and accomplished in half the time I did. In this conorvirus time we’re in now, Sam went above the call of duty. Great guy, awesome employee!

On march 12th, I had my batt light come on, in my dooly, we were 11 hrs away from home. I had the manager Jorge ** come out and check my alternator, showed it was bad, I changed it right there in the parking lot, while changing that out, Jorge came back outside and suggested we test my 2 batts too. so I took them out and he put them on the tester/charger, just as I was finishing up with the alternator, he came out and said oh your batts are bad, we need to replace them, he said he didnt want us out on the road that far and break down. Also vicky ** helped out by getting me the tools I needed to change it all out. And aron **, who is new to Autozone, was right there in the middle helping and trying to learn as much as he could. The alternator I had on there, was only 2 wks old. I was so fortunate to have stopped at this autozone, they went way above the bar in helping me, due to them, we made it home safely, thanks again to jorge, vicky and aron.

My Ford F150 was going to be a lot to fix the alternator in labor charges at the repair shops, I decided I would fix it myself. I did not have all the tools, so I pulled my truck on the side of the Autozone Store in Alvin, Tx. and went in and borrowed some tools from the Store after buying the alternator there. The job turned out to be way more complicated than I thought it would be, I was there all day going back in over and over borrowing tools. They let me stay until it was fixed. No other parts store loans tools and has customer service like this.

I went into Autozone to find a heat gun to redo the wires on my motorcycle but when I was told that I needed a soldering gun I told them they were wrong. They would not even look it up for me. I went to our local auto parts dealer and they looked until they exhausted the search.

Sam at the Naples Store on Pine Ridge Road was very helpful and knowledgeable. He provided opinion on several items and helped me make the right decision. I am very pleased with the service and input I received from Sam and the other staff member at this location. Sunday, March 1, 2020.

There was a double charge in my card and instead of solve the problem, tuck my phone # and never call me back and not return my money and went I call customer service not give a option to talk to a agent to address the issue. Know they have this problem and not prepare to deal with it is lack of proper management. Very irresponsible from their part. I'm still waiting for my money. Been credit back to my card 4 days after. When you go to any store and with proper documentation you get your money back.

I went and picked up some windshield wipers yesterday. I got the right length, wrong model number. Went back today to return them and not only did they go out of their way to replace the blades while I was checking out, they also gave me a $20 discount to price match the blades I incorrectly purchased previously. Phenomenal customer service. I was in and out in 5 minutes with new blades and a great deal.

We went to the Auto Zone store in Lititz, PA and asked Micheal ** about the brightness of headlight. He came out and checked the lights and said, "You can get a brighter and wider beam bulb from $25 to $75," but recommended a $55 bulb. Then on a very cold and windy day, he came out to replace the bulb that required him to remove the battery. He asked me if I have the code to start the radio back. Then he replaced the bulb with latex gloves, added special gel and replaced the bulbs and placed the battery back. All this with a smile and a very pleasant attitude. When I asked what kind of coffee he drinks, he declined to mention! Why would I go to any other auto parts place? Not to the dealer for sure!

I bought an alternator from Autozone, paid to put it in and my battery light came on. I took it to the shop where I got it and it said the alternator was failing. Autozone refused to give me back my money back and keeps hanging up the phone on me.

I can't express enough how happy I am with their service! Being an older female I feel like people in the auto industry see us as easy targets. I know my **. Grew up around cars. Dad was a salesman for 30 plus years. I know the deal. I always get apprehensive going anywhere car related. They treated me like any other guy. No pressure. Read my check engine light. Told me the part I would need. But also told me to research before I purchased (which I would have done anyway). Thanks to them I saved over $200 as opposed to going to a shop! Thanks guys in store #6451 in Pittsfield MA!

I needed parts looked up for my 2008 VW Passat. Employee, Joe G @ 1237 North Ft Myers Auto Zone not only looked up the parts but examined my engine and made suggestions about products that would help with my car's oil problem. He is an excellent employee with great auto mechanic knowledge and very polite and helpful. He also recommended additives which would slow down the burning of oil and stated they were on sale!

Jorge and Robert took great care of us during a recent trip through Big Bend National Park. Our battery went out in Terlingua and Jorge responded quickly to our phone call late in the day. We made it to Alpine before closing time. The went the extra mile in swapping out the battery and putting everything back together. Fair pricing and great service!

Our car got stuck in the snow, the staff especially Mike was extremely kind and helped us push it out. We bought new wipers and being a different model car, it was not detachable so Mike again helped us in fixing the wipers. Later we also got de-icers etc that was on discount rack. The staff was extremely kind to other customers too. It’s an amazing place to shop. Good Work!

The ladies at the check-out counter were laughing and talking to each other and attending the customer. Due to which just to buy a keyless fob battery I had to wait in the line for about 20mins. Wouldn't go to AutoZone again. The location I was visiting in Chicago on Touhy west of Western Ave.

Today in the morning, my battery was completely gone and I went to Auto Zone @ Torrance to replacement for battery. Natalie was helping me to replace it and she was so nice and helping me so hard. I highly recommend & thanks to her.

Bought an air pump about a year and half ago. It no longer will not hook up to tire stem and therefore it is useless. Brought it back to store in Cedar Knolls NJ and all heard from the salesperson was it is not under warranty and when I asked for the manager he dropped the **. The manager was even more useless. All he could do was mumble something about a receipt, at least that's what I thought he said. Go elsewhere.

I have been helped by a worker called Yaqueline, and she was very helpful and asking me important questions on what I needed and telling me details about the different brands and products. This helped me make sure I got the right product.

I use Auto Zone for all my automotive needs. The first time I went to this store they were closed but took care of me anyway. That was 2 years ago and it's still great service today. Jeff, Nik, Zach and Brook Take the meaning of Customer service to a whole new level. I will continue to use This store or all my needs and for the work fleet. Thank you.

New wiper blades installed by Lele in less than 5 minutes. Lele provided me with friendly, professional and speedy service. Lele also provided me information about a replacement A/C compressor for my thunderbird which I intend to purchase. Store number 3033 will definitely be my go to Autozone.

As soon as I walked into the store, I was greeted by the Manager, Gigi. She was very professional and when she finished with my purchase, she even put it on the car and showed me how to to do it. It was pouring down raining and she was so pleasant. Thank you again for your service!!!!

Took my battery to the Autozone in Key West to see if my battery was bad or if I needed a new starter. Melissa tested my battery and it read good so I was sure I would have to pay $300 for a new starter and $100 for labor. She decided to put the battery under a load test which came back bad. She helped me use my warranty to swap my battery with a brand new one free of charge.

I went to purchase power steering fluid for my vehicle which had been screeching all the 13 miles home from the office. I deliberately went to the AutoZone store #4986 at 7800 W McNab Rd, Tamarac, FL 33321 near my home for 2 reasons (1) it was close and (2) customer service. ** not only assisted with the purchase for my particular car (Honda) but he also showed me where to pour the fluid without letting me feel as if I was clueless - which would have been true! LOL. Great customer service is the norm at this store!

Order a door mirror online on 12/19/2019, supposedly it go shipped, waited till after new years and had not received my order. Call customer service. Said at the time the system said it was in stock but it actually wasn't so it go reordered again. It has been a month later and still no package. I was refunded the price of the item but not the taxes and shipping (it was never shipped). If I don't call they would of ripped me off the taxes and the (shipping).

Tried to buy a battery and have them install it and they refused. They said that they won’t because of a bar that was in the way of the battery. I went across the street to Advance Auto and they removed the bar (4 bolts) and installed the battery for me. It took ten minutes. These are the little things that matter, because now I’ll never go there again. I’ll now go to advance auto for all my needs.

Horrible experience. Do not recommend online store. Order a part with guarantee next day, because I need it. Then the send email saying it’s delayed because they need to order from vendor. If I wanted to wait I would have order from a vendor at a less cost. Now call to cancel order and they say they cannot cancel that I need to reject FedEx package then do a claim for refund. Complete waste of time. Would never do business with again online and do not recommend.

I order $200 in parts & when I paid the system glitched and said error & had charged me already then when I went to pick up my parts they said That the system does does any record of my transaction & they couldn’t give me my money back. They said to call my bank so I can get my $200 back. They are robbing people in plain sight. Will never spend any money in Autozone again. The worst company.

I had to buy a battery for my company truck, but I have no idea how to install it so a friend suggested I go to AutoZone Store # 1217 on West Dixie Highway, North Miami Beach, FL. The customer service was the best I have ever have seen. **, the service employee at the store was very courteous, and willing to solve my issue. He installed the battery, and cleaned all the top post terminals, and gave me some really good advice on the car battery maintenance. He was patient and happy to help. AutoZone must be proud to have employees like him. From now on I know where to go for a car product. I will recommend that store to all my company employees and to everyone who is looking for great service and product.

Battery replacement. I want to take a moment and thank Humair ** (Store # 5070) for his professionalism and customer service skills. He knows the vehicle operation system inside and out. I appreciate the excellent customer service and his positive attitude. I hope his services are not ignored, but used as a model for others. THANK YOU again for your help Humair.

I needed a quick replacement of my headlight and brake light bulbs and was able to have that service completed at store #4024 by store manager **. I was greeted prompted and courteously upon entering the store. ** inquired about my needs and did not hesitate to assist with installing the bulbs upon request. ** was patient and professional throughout my visit even when the cover to my brake light proved initially stubborn. I was impressed with the outstanding customer service I received as I felt at ease as a customer with minimal knowledge of auto parts and repair. I will definitely come back to this store again for my future auto part purchases and services!

I shopped in the Bridgeport, CT store on 4198 Main St. # 6772. Your employee, ** was excellent. I purchased 2 headlight bulbs and he installed them for me. He was very polite and was more than happy to do that, even though it was very cold outside. I would like to commend **. Auto Zone should be proud and pleased to have him as an employee. Please contact him and congratulate him for his excellent service. Thank you, Michael **.

I recently went to the 79th Street location in Howard Beach and they provided Great customer Service. Joe was very helpful and patient and Paul was too. They both was very knowledgable and courteous. I later found out that Paul was the store manager and I was proud to know that someone with respect and compassion was in charge and setting a good work example. They worked together as a team and kept the lines flowing and the customer happy. Thank You for everything. Tasha... Autozone customer and rewards holder.

I Purchased a battery 2 1/2 years ago on vacation in Texas. Had a three-year warranty on this battery. Brought the battery to the AutoZone by my home in Florida off 103rd St. Would not stand behind the battery because I did not know the ZIP Code of the store I Purchased it at. I will never spend one thin dime at AutoZone again. They are the only ones that sell the Duralast battery brand. Why they would not stand behind it is beyond me.

I missed Christmas with my family. They lost the original part to my car, sent a new one that was broke, then guaranteed part will be here tomorrow.... That went on for 10 days. Part never came. Then they found the old part. My car was down for 3 weeks due to stupidity. Do not use Boulder City NV. Auto zone.

This what think of Autozone products. I just bought a air pump which I needed so bad but the piece ** do not work. I just bought it 30 mins ago. Instead of returning I beat the hell of the crap since that what it was. I didn't wana return and get other **. NEVER AGAIN. AUTO ZONE SUCKS!!

Eric at store 3476 was outstanding showing professionalism and top quality customer service. He helped me and guided me to make my experience at your store very pleasurable. Eric is the employee in my opinion makes company’s great.

Apparently AutoZone does not read their own ads otherwise they would not say next day delivery. Ordered on 12/24. Received my order on 12/28. That is not four days. I guess my days of ordering from AutoZone and their phony ads are over. I am glad it was not an item I needed on time otherwise I would have been in trouble. Will go back to the Napa store. Bye BYe AutoZone.

Never will I Buy a battery from Autozone again, or anything for that matter. Paid 134 dollars for a motorcycle battery in July. Always on the Battery Tender, and it's completely dead. Took it to AutoZone to get it replaced. Nope they only warranty their motorcycle batteries for 90 DAYS. Cost just as much as a car battery that they warranty for 3 years. Will never spend another dime at AutoZone. And I had over 7000 dollars in tax write offs this year just at AutoZone alone. Will be taking my business elsewhere.

HERIBERTO of the Greenacres store near West Palm Beach went the extra mile in suggesting Armorall to bring back the lustre on my 1998 Mercedes headlights. It was amazing and he demonstrated it on the lights and it worked better than what I had paid over $30 to the car wash to fix. HERIBERTO personality and willingness to help should be the standard for customer care. AUTOZONE should have more employees like him (and I don't know if they don't since this was my first trip to Autozone).

My car broke down a week ago in Silverthorne, Colorado. I limped it to the local AutoZone where I had the pleasure of meeting Steve **. This was not a short visit. I ended up staying 7 hours trying to get my car up and running. It is an amazing community of caring auto enthusiasts who use the AutoZone parking lot fixing their cars. Before long, I had several customers assisting me, they loaned me tools, shined flash lights and gave me promise that my car would come back to life.

I went to store #6472 and staff were very nice and helpful. Izzy greeted me and helped me search for what I needed. Great service! I bought windshield wipers and wiper fluid for the wintertime, staff showed me what was best for my car.

Jesi from Homestead Florida AutoZone was awesome. Very helpful and saved me money and time because I almost bought the wrong battery that cost more and take the time to come back for an exchange. Thanks Jesi...

AutoZone does not know what it means to warranty a product. The company they go through to order their ecms are less than satisfactory in terms of product quality. I was told I would be getting a new ECM for my vehicle. They in turn sent me the exact same one I gave them to warranty back to me. Still does not work and all they did was flash it. My vehicle was down for over a month. Customer service representative was a snooty smart**! My shop will never do business with AutoZone again! Less than willing to help.

I went into store with no clue on product. Marc at the Golden Gate FL store was very helpful, honest and educated me on part. He also installed for me. SAVED ME A LOT OF TIME and stress. It was a great experience as I am new to area but will be going back.

I ordered a headlight for a BMW - website advertised it to be shipped in 24 hours. I received a Toyota one. Called customer service. They nicely informed they will issue a return label in 24-48 hours. After that I was supposed to go to FedEx and return the piece. Once they receive my return they would attempt send me a new one (likely Nissan?). I was not allowed to go to an actual store to speed process up. If they were not to have the TV ads, I'd call it a sham store.

I waited in the store for almost 30 mins for an engine check!? The manager's name is Adam **, he kept taking other customers and ignored me totally after I was told by him to just wait to check out one customer, and when there was no customers, he started taking phone calls while I am still standing there in front of him just looking at him. When another associate came and approached me to help, he told him to take care of something else because he will take care of me?! How can you put someone a manager who has no respect for his customers and acts in a revenge way when all I did was asking him nicely or if there is someone else check why my car's engine light is on? When I realized he is not going to help me, I just walked out and head back home. Bad bad attitude, it takes one person to ruin a company reputation.

I was just in the store in Naranja Fla. Mario and Jose are nothing but GREATNESS. SUPER CUSTOMER SERVICE. They did everything in their power to make my evening wonderful and they did. Great teamwork. Have not came in contact with such humble gentlemen in a long time!!! GREAT JOB MARIO AND JOSE. THANK YOU SOOOO MUCH. Just because of you two I will be shopping at AutoZone every time I have a problem with my car. Thanks again guys!!!

Walked into the Taft Road Liverpool, NY store yesterday (12/04/19) and I heard the man tell the women she needed to help because he was already with a customer. She asked what I needed. I told her a headlight. She looked it up in the computer. She proceeded to ask if I needed halogen or a regular. I didn't know, if I did I would have gotten the thing myself. So I went outside and took a pic of the headlight that was out and showed it to her. She said, "I don't know what you need. It's your car..." I walked out of the store and apologized to her for wasting HER time. Every time I've ever walked into Auto Zone, your employees go above and beyond to help out customers.

I was helped by Eliza and she was a great help! I bought a pair of wiper blades after she showed me the price selections online. Afterwards, she installed the wiper blades for me. The installation required physical strength because the blades were difficult to attach to the car. I offered her a tip but she declined. I was very pleased with Eliza's service.

Store Manager Mike went out of his way and removed the races from my brake hubs. At the time I assumed he would charge me extra when turning rotors. As it turns out they don't turn rotors and he wouldn't accept payment for the help. So I bought all my brake parts and chemicals from him and went away a happy customer. He is an asset to AutoZone and was a Blessing to me that day. Thanks again! Mike **

I'm a regular customer of AutoZone for small car parts such as windshield wipers, synthetic oil, wiper blades, etc. and have never had a bad experience as such. My last visit was six months ago and I was assisted with picking the appropriate bulb for my vehicle by a very knowledgeable and efficient staff member, Andrae **, who switched out my right brake light right away on the same visit. I had to go back in today to switch out the same light since it had burned out. So per usual, I went into AutoZone on my lunch break only to be met with lazy and resistant staff (including the supervisor I requested to speak with) at the front desk refusing to change the bulb because it was "too difficult". No one even bothered at attempting and one guy went as far as to tell me he had my SAME car, explained to me the steps on how to do it (because he does it himself) but stated he "could not do it" for me.

Had a problem with my car and needed assistance to figure out what was going on. Went to AutoZone early in the morning. I came in and was given the best service you could ask for. Solved my issue right away and fixed the problem right there too.

James answered my questions on the phone. We came right in & he took time to look up the correct windshield wipers for my Canadian car. He then installed them for me. He was so friendly & helpful & very knowledgeable. He then tried to install a new headlight but was unable to do it. He called his manager out to try & she concurred it would have to be done at a mechanics shop. He apologized profusely for not being able to complete the job. I am happy though because I got my blades replaced & service with a smile. Wonderful experience.

For a company that takes such pride in their product and prices, it seems like they have little to no pride when it comes to shipping. I choose AutoZone over all other auto parts stores. I am a fan of Duralast parts. AutoZone always do their best to fix the problem of course and get new parts in as soon as possible. Why not fix the problem so this doesn't happen.. lots of money wasted in damaged high quality parts, not to mention the time and money wasted on replacing them. Duralast/AutoZone should not allow their product to be mistreated like they do!

Free battery installation then my terminal ends didn’t fit. Employees at store 0740 worked over an hour in the cold to resolve. Great service, people, products, I can’t say enough to express my gratitude of them saving me from a tough day.

2011 Mercedes Sprinter front brake calipers, rebuilt. Two different manufacturers and one of the sliders was very stiff. Disassembly of the sliders and boots showed a totally different sleeve one being a soft rubber washer on the slider shaft, the other being a hard composite grommet on the shaft. Relubrication was useless. Called AutoZone and was able to get to the company (sub-contactor) department that told me they rebox different manufacturers.. So the store then can not tell what manufacturer it is! They did order me a matching set of sliders and boots and I re-did the job with such parts.

On 11/03/2019 I parked on behind AutoZone at 824 Rockville Pike, at the large parking lot for the multiple stores there. As a personal preference, I like to use a steering wheel lock (which I ironically purchased from that same AutoZone) as I own a Honda Civic and they are often stolen. As I was at one of the stores there, I noticed my vehicle getting towed, I managed to flag down the tow truck driver (Because I had never left ) who was able to give me the vehicle back on the spot after paying $140. I asked him why my car was towed and he said that the AutoZone manager was on his smoke break and called to tow this car because it looks like someone left it there (which I think that he assumed it is because of the steering wheel lock). I said "I was next door, the parking lot signs says 'customer parking' doesn't say that the spots are for AutoZone".

Today I went to the AutoZone store in Lehigh Acres, FL. where I encountered two of the rudest people that I have ever encountered. I carried a battery to their store to take advantage of their offer to charge a battery for free. The first associate had an attitude problem when I first approached him and ask for his assistance. The second one was a manager, and his attitude was equally as bad. They both told me that my battery had zero voltage. (Surprise, Surprise) that is why I took it to them to get it charged. They kept the battery for three hours and when I picked it up it was obvious that they had done nothing as far as charging it.

Patrick at the Round Rock, University Blvd location was extremely friendly and helpful when I stopped in to get new wiper blades. He was knowledgeable and honest about choosing wiper blades, but did not pressure me into any one brand. He also did not hesitate to change the blades on my car. I will definitely be doing service with this AutoZone in the future. Great service!

I have been shopping at AutoZone for over 10 years now and always purchased quality parts. The one time I received a defective a defective water pump for my truck (which is very rare). The store manager at North Arlington location Kevin and his District manager did an outstanding job for customer service. I always purchased auto and truck parts for my cars and truck. These parts were always good quality. They kept my vehicles running great for many years. The one time I had a minor issue with a defective part. The management team listened to my issue and resolved the problem for me. Thanks to AutoZone and their great parts and service I am very happy with their products and service. Will continue to shop at AutoZone.

The manager Anthony is awesome, he took the time to help me and was very patient. If it was not for Anthony I dont know what I would do. I described my problem and he found a solution to resolve the issue that I had.

Came in to exchange gas cap. Employees rude. More worried about their breakfast than me. Asked to hook up machine to my car. They said nope!?!? That I didn't need the machine hooked up. The lady inside said, "I've worked here 15 years. I think I know what I'm talking about." Very rude. All of them.

I went to Auto Zone store #0745 Georgetown Ohio to buy headlight replacement bulbs they sold me the wrong ones. I went to exchange them. Was talking to an employee when the manager Anthony ** came over, butted into our conversation, took over, started asking me questions. When I would give an answer he would tell me I was wrong. We went out to my car. He took out the headlight bulb that was bad, shook it in my face telling me it was my fault. I got the wrong part then proceeded to put the burned out light back into my car. Returned the wrong ones and told me to leave his store. Wouldn't sell me the correct ones but degraded me in front of other customers till I was in tears then told me to leave.

Went to AutoZone and had the most gifted experience! It was very hot out and my AC wasn't working. I asked the 1st lady that seemed to be a manager. She was very rude. Her name was Felicia. Told me they didn't provide that service (just to check my car). I was aggravated and didn't know what to do next then another young lady comes and asked me if I needed help. I explained my issue and sure enough she came outside with me and helped me with my issue. Very nice girl. When I come I only want to deal with Natasha. I loved her so much that I will bring her lunch next time I need to come in here because she went ABOVE AND BEYOND for me.

I went to exchange my lifetime warranted ratchet and had nothing but confusion and problems. They said that they quit making that model number and replaced it with a newer one after wasting my time by trying to look up my ratchet, so they told me that they couldn't warranty the lifetime warranty of the ratchet that I purchased. The store assistant manager rudely ask me, do I have a reward card? I said yeah, he said, call the number on it.

I went to the San Diego store at balboa looking for headlight, Aron not only help me with bulb but he was kind enough to install it for me as well. Not only I’ll visit the store again but I’ll recommend to everyone.

The retail person stated by us that it wasn't in the computer we must have bought it months before that. After that we were told by the same person the we never bought the part from there. In just the last month we have sent at least 400+ in parts from two of your stores. We have bought parts for years through your company. But it will no longer be happening. Better make sure they have your email, keep your receipt for months, and watch the pics on the screens to make sure they give all the exra piece to what you were looking for. Because if they don't and something happens it's all on you. And remember that the parts they sell are not cheap so if they get you, it may be for a lot. Oh and we are on our way home to hunt for a 3 week to a month old receipt. I will update!

I needed a drive line for my 06 Tacoma. Toyota mls the part so I went to auto zone. Looked up the part using the vin so I gave them my money. It took a month to come. I called them back. Parts man very unpro. The truck sat for long time. When I went to install the par the rear sec of the line was a foot too long. I'm glad this is my personal truck. Called customer sevice. They said they will not take the part back because the time limit. I was not told that there was a 90 day limit. So now I have a 1000 dollar line that I can not use.

As I entered the store Ms. ** Greeted me over to her register to assist me in what I was looking for, which was an alternator for my Vehicle, after purchasing the wrong one the day before I was totally frustrated with myself due to a few transactions set back on my end but I cannot thank Ms. ** enough for her time and patience you, store #3203 Bloomfield Connecticut I can definitely say you guys provide Great customer service and Team Work. See you guys in the future.

Extremely bad experience. Bought a battery Duralast Gold for my Ford Escape 2008 that claimed to have 5 years warranty. Besides the battery size not being too small, and stating that CCA is of 590 (the same as the original) the ACC, when you measure it it lower than 500. Not healthy for my car. Then brought it to my local Autozone and told that the battery was dying and that I had to be calling my AAA Road assistance at once or twice a week for a charge, so they test the battery and told me the battery was still good and they could not process the "Free" replacement. I told them that my battery would eventually die, I asked them how much longer until my warranty expires?... They just told "you're still good, you can replace the battery whenever you want".

This is an amazing story about the experience I had this morning at Autozone. My car battery was about to die this morning as I was leaving work at 7am, so I took my car to autozone to check to see if my battery was still under warranty and go figure, it wasn't. I know the lady at the store could feel and see the fear in my eyes as she gave me the total price for a new battery. I am a single mother of two working graveyard and having a REALLY hard time making ends meat on my own right now. She told me to give her a minute to talk to her manager and see what she could do to help. God bless her! She and her manager are both my angels sent from heaven (I’m so sorry I couldn’t remember their names but I promise I’ll be back to find out and I will come with gifts when I can afford them).

First the AutoZone website showed my local store had stock on hand of the specific brand & type of tranny fluid I needed. (Manufacturers specifically direct not to mix brands or types). But when I got to the store they had none - had a different brand instead. Store personnel stated it had to be ordered. So despite being desperate for it I ordered it - only to find once it was delivered that again they had shipped the same brand & type they stocked instead - apparently under the same skew. The website still shows it - not the substitute product nor any suggestion that substitution may occur. 3 store personnel including management had no clue nor explanation. The net result is basically bait & switch! Ridiculous & unacceptable! I got a refund & told them I would not darken their doorstep again.

Customer service is horrific. Wait in parts line to pay for stuff in hand. I will take my commercial account to O'Reilly. I know your store is not a commercial but I let corporate know I am moving. Customer service number is a failure. 4 days and no reply. Today I call and can not get a hold of anyone at regional office #. It like they think I will go away and not make the complaint cause they won't reply to my calls. Goodbye Autozone. If you are the owner and reply to this why dont you call me at ** Instead of referring me to a .com. I have called the customer service number to no avail or even a reply. Complaint was called in 4 days ago. I dont think anyone cares about keeping a commercial account! I am willing to bet I get no response from anyone in person!

I purchased 3 different items today, Lucas injector cleaners (sale 2 for $8.00) Rain X wipers and an STP HD Air Filter. Charged regular price for the Lucas. Charged $24.99 for filter marked $18.99 on shelf and Cashier did not ask for my rewards # to get credits for the sale. Called in and they told me I used a coupon $10 off $50 (I spent $99.00) so I did not get sale prices (would have played NO role in the $50.00 limit). I guess I need to do all their work for them and separate all my purchases to get credit and be charged properly to get the rewards credits but the Air Filter was still marked WRONG! Returning all these items and NEVER shopping at AUTOZONE ever again. Oh yeah. I have been a loyal customer for over 15 years, your loss. There are choices for suppliers of Auto accessories and parts! BYE!

The manager at the Sinking Spring, PA AutoZone went out of his way to help us with a part we needed. Very friendly and knowledgeable. Believe his name is Andrew. We were on our way out the door after being told the part was unavailable. He stopped us and managed to find the right part.

Josh from the Scalp Ave store in Johnstown PA 15904. Josh was very helpful and had wonderful customer service. He knew exactly what I needed. I felt comfortable talking to him. I will always return to this store. Thank for your great customer service Josh.

Beware of your purchase, Autozone just wipe out my vehicle history clean and all my lifetime warranty purchase gone along with it. That force me to purchase a new part last night. So there is no such thing as life time warranty after all. Very disappointing.

I received great service. My car's air filter and windshield wipers needed to be replaced and I was helped by a friendly people. Hector ** was of great help with my air filter, especially. Despite my difficult-to-reach installation, he figured out how disassemble my car's interior, replace the piece, and put it back together in less than fifteen minutes. It was difficult work, but he was more than happy to help. I would definitely come again.

Very poor service and unprofessional staff. They doesn’t know what they are doing, charging card twice for same item even I didn’t buy anything, giving false informations not a answer my question, threatened cancel order. I will never go back to AutoZone so I am telling you guys too. That my business I did give it to O’Reilly. Bottom line this AutoZone sucks and their staff too. Complained to district manager. He didn’t do anything. Again store # 2672. Address 435 N Bolingbrook Dr., Bolingbrook IL 60440 is sucks.

I ordered a CV axle and brakes for my 2007 Chevy Tahoe. Brakes didn't work but axle seemed to. I took brakes back and they originally didn't give me my core charge back so I had to call them out on that. They didn't look why my brakes were wrong. A couple days later the CV axle broke in half at 70 mph. Something serious could've happened but I got it stopped ok. Took it back which is over an hour from my house and they discovered they gave me parts for a 1997 Tahoe. They didn't even attempt to make it right. I barely got a sorry out of it and a little laugh. Not impressed.

Went in to purchase a funnel. Stood at check out for 5 minutes. No one in the store to take my money. Door rang as another customer walked in. Guy runs out of back room and helps that customer first. I had been waiting.... Continued to wait but no one would help me. Second guy in back room kept peeking out but would not help me. I walked out and drove to NAPA where I was treated properly and purchased a funnel. Never will return to AutoZone. Complained but no response to email or phone calls.

Aiden at AutoZone in Amherst, Ohio was awesome!! He helped me find the correct oil for my vehicle, and he added it for me as well! Very nice kid!! Totally deserves a thumbs up! Thanks for all of your help... I really appreciated it!

AutoZone Telegraph St. Louis MO. Mike ** is the best representative there, super helpful. I had these 2 screws that needed to be tighten in my battery. OMG. He just did it for me. I love this location and will continue to shop and stop here. There aren’t that many folks that understand the meaning of happy customers are the returning customers. I loved my experience simply because he was so helpful and saved me trip from going to the dealer. Thanks Mike **. Appreciate you!

I used this store several times and each time I received a high-quality of the service. Beyond the professionalism, the whole team working there is an extremely pleasant and helpful. I highly recommend this store, especially Jose ** who helped me a lot today.

Duralas is one of the worst brand. Not tested before and poorly built. You can buy any other store except AutoZone and it would work 100 percent better. This company do not accept your fault for their parts and will not refund, if you use AutoZone part you will put one part in and it would make the next part go bad.

Very poor customer service, false information is giving for shipping times. I had a guaranteed delivery by 6/12. Contacted AutoZone and was informed it will be shipped on the 13th with 3-5 day shipping. No apologies either. I’m waiting 2 weeks for a part that supposed to take 4 days. I’ve could and should buy from absolutely anyone else.

Ordered a tool to be shipped overnight. Three days later it still has not shipped. No mention of back order or any reason for delay. They just did not send it and still charges for overnight shipping. So here I am, no tool, had to improvise a solution to the problem that I needed the tool for in the first place and I'm out the cost of the tool and of course the overnight shipping that clearly did not happen. I think if I had made a wish to the tool fairies I would have gotten better service.

This is the only auto parts store I know, where they ask you about engine serial number when you wanna buy oil filter. So stupid. Without it they will not sell it. I went to O'Reilly and there was no problem, no such questions. Year, make, model, that's all they need to know.

They have a great brake pad program were the pads are guaranteed for life. Buy a set of pads and when they need to be replaced, take the worn out pads to AutoZone and exchange them for new pads. There is no sales pitch for more expensive brakes, just the exchange and you're done.

AutoZone is promoting an online special offering free next day delivery. After waiting 3 business days I called. They told me there is an internal glitch in the system and they cannot offer next day delivery but will keep advertising it. This is not just for my items ordered, this was for any items ordered by anyone. My items were readily available according to multiple AutoZone locations. I called both in store and the main warehouse prior to reaching out to them. AutoZone is knowingly falsely advertising free next day delivery. To conclude I was told I would receive my items tomorrow 5/18 on a Saturday rather than possibly next Tuesday, 5 business days after my order was placed and a $15 gift card. I told them I appreciated their offer but would rather see them remove the false advertising until their internal glitch is resolved.

I ordered a Sylvania HID headlight bulb for my car at Autozone.com for $ 150.00. I did some research and this bulb has a good rating. I also paid $10.00 for overnight shipping. The next day I opened the package and they had sent me a off brand Eiko that you can buy for $ 70.00 and has a low 1 star rating. I called them up on Thursday and they said they would send me a return label from FedEx. I called Tuesday morning asking them where is my label. Eight hours later I got one for ground shipping. I went to FedEx 8 miles away and had to spend $4.99 on a box to ship this back. They gave me a proof of shipping receipt. I called AutoZone and they said in two days they will ship me the correct one. So far I have spent 3 hours of my time, spent $170.00 and still have no headlight for my car. I will never order from them again.

I want to thank Alexis manager for the service provided today. I recommended this auto part. They have a reward program. They have a special cost in all parts. They have all parts that you need. They have online.

I ordered an alternator online. When I found out it was my battery and not the alternator, I returned the part to the Amelia Ohio AutoZone. I was told I would get a refund within 3-5 business days. Here we are 11 physical days and 8 business days and no refund. I called customer service multiple times. I was told this would be escalated to a manager and receive a callback within 24 hours. 48 hours and I only have gotten a response from email asking for my return number. I lost the paperwork but the return has been looked up by multiple times by customer service. I just want my $162.02 back so I can take my business to Advance Auto Parts. Never had issues with them on a refund like this.

AutoZone in Somerset, Ma has some on the kindest employees. My headlight has been out for weeks and I just now decided to go pick up new ones. I got here and Andrew was so kind from the start. He made everything as easy as can be and was extremely helpful. He even put BOTH of my headlights in for me in the rain!!!! Truly made my day to see how kind some people actually are!!! Thank you Andrew!!

AutoZone Auto Parts store in Bushnell, Florida. Review/COMPLAINT: I called them for a simple price on a part on 4/8/19 at approx. 5:30 pm. I was put on hold for 15:30 & then I was hung up on... This is unacceptable behavior! Especially when I spend a lot of money at this store weekly & this location/company WAS the only parts store that I would take my business to, until now. From now on (today & forward) I will take my business elsewhere - down the street - to Advanced Discount Auto Parts store in Bushnell, FL. where I just called & was not put on hold nor was I hung up on. Starlyne **.

I have been trying to find and search for their corporate contact emails but to no avail at this time. I just want to get ahead and vent and share and complain of course. On March 6, 2019 my mechanic and I decided to order a motor and chose AutoZone for a 3year warranty and...maybe quality. So we did. They said takes 7-10 business working days. But on 12th day it did not arrive! So my mechanic called the store. Andrew ** answered and he said it has been taken care of and takes another 5-7 days. But not again! So my mechanic found out their store manager Cynthia did not place an order. So my mechanic tried again. And I think nothing happened. I called Jerry ** their Regional Store Manager, he did not pick up the phone and did not even returned the call (to my mechanic's number). I left him a good minutes of detailed message. No action done! What a great customer service AUTOZONE!

Carlos ** of the Hazeldell AutoZone in Vancouver, WA is very snarly and rude to women. When I went to pick up warranty pads for my nephew on 04.05.19 at 5:26 pm. he gave me a hard time about finding the pads that were suppose to be in by 2 pm. So rude!!! I'll take my business to O'Reilly next time.

Bought a pair of front calipers for my Mercedes Sprinter Van. Both calipers were re-manufactured by different manufacturers and reboxed by AutoZone. Sold to me unmatched! Then the third caliper was rebuilt omitting the OEM anti vibration pin! Three separate builds!

I drove from Texas to South Carolina. On the way the water pump went bad on my truck. This happened on a Sunday afternoon. All the mechanics were closed. I went into AutoZone to get a water pump and started asking around if anyone could install it. They said no and there. I was Stuck like Chuck. I sat on the edge of the AutoZone parking lot feeling helpless. Drumroll please... Yep an AutoZone employee put on his Superman cape and saved the day. He was off work and said, "What's the problem." I explained and he said, "Let me take a look at it." He had it installed and I was back on the road. His name is Caleb if you go in this store make sure he is a real person. Many times I wonder if he could have been an angel put there to help me dressed up like an AutoZone employee. Caleb if you're reading this Huge Thank You!

As a person with little experience on buying auto parts, I walked in got in line and decided to just walk out and take my car to a mechanic, as I was walking out an employee asked me if I needed anything. I showed him what my problem was and he got under my car took the part off and helped me take care of it!!! I am so glad that AutoZone has employees like Isidoro **, thanks to him I didn’t have to go spend hrs at a dealership. AutoZone will always be the first place I go when my vehicles need anything!!!

I went to AutoZone to purchase brake lights that they said were in stock at the location, online. I tried to order it from them online, they said it shipped free, but shipping was $10. AutoZone sucks.

On March 27, 2019 I purchased items at the AutoZone in Fairburn, GA for a total of 74.53. When my card was swiped, it came back as DECLINED. So after the SECOND swipe, it was APPROVED. IMMEDIATELY, and I mean IMMEDIATELY while still at the counter, I puked up my bank account, and there for all to see were DOUBLE CHARGES from AUTOZONE even though their machine said DECLINE on first swipe. I showed this to the cashier, the double charge and called my bank also. As I spoke to my bank, I was relaying the conversation to the cashier. My bank did not have a DECLINE showing in their system anywhere. The cashier gave me some cockamamie story about the charges reversing after 24 hours and to call the number at the bottom of my receipt if it doesn't. Well it didn't so I call the number. Well what do you know... The number is an automated survey number.

After not being able to start my car & having to be jumped, I went to AutoZone in Rehoboth, DE to have the free testing done. I was told (and took a picture of the results) that the battery was good (80%) but the alternator had failed and was in need of being replaced (quote from the area was $890). I asked if I could drive it home to go to my mechanic but they cautioned that the car could just stop so they wouldn’t advise it. I decided to take the chance and go home to our trusted mechanic, who after detailed tests, confirmed I needed a new battery and the alternator was fine!

Well first of all you cannot kick people out of line that are standing there waiting to pay. While the guy is getting your part and this child with a goatee in this store comes up tells me I got to move out of the way. Cuz he's got to help his customer. Cuz he's too stupid to help the other customer. The lady had to go fix his problem on his register. He clears the register of all my stuff. Yeah ** that.! That's **. That kid needs to lose his job. I've spent over 20 to $30,000 at AutoZone restoring vehicles. I will never spend another penny in this store or any AutoZone anywhere.

I purchased a Surefire engine from AutoZone. When the engine arrived the head was defective and leaking coolant once installed. I contacted the warranty department and they told me to have a certified shop remove the head and send it to them for analysis. Surefire confirmed the head was defective and never should have been sent the first time. Surefire sent a new head but only paid for $347 of the $800 bill it cost to have the defective head replaced, leaving a balance of $453 for me to pay.

They told me they had it in stock and put my name on it and hold it for me. The next day I go in to get it they said they only hold it for 12 hours and I called at five it in the evening and when I went there to get it they didn’t have it in stock and I was going to buy more stuff and I decided not to forget it and walked out.

Working on a S10 pickup truck. Robert, John, and Hank have been very helpful in ordering parts and steering me in the right direction. I would recommend anyone who needs help to go to the Auto Zone at Thomas Crossroads in Newnan GA.

I purchased Duralast battery for my Nissan Rogue 2011 at a local AutoZone store, and lasted for 2 years and 6 months, conveniently 6 months over the warranty period. Albeit living in a moderately frigid climate (Boston), the battery usage has been low to normal. Getting a trustworthy mechanic to recommend the battery or have it replaced for you may be a better option.

Ordered a transfer case chain through this AutoZone and paid for expedited shipping because I needed the vehicle repaired quickly. The transfer case itself is fine, the chain inside of the transfer case is stretched. Was assured that they were able to get the right part (at a relatively exorbitant price for said part,) but paid regardless because I had no other choice. Got a call that my part came in so I went into the store to pick it up, two of the employees struggled to find the ordered part for 10+ minutes with the name and phone number provided. When they found the part that I had ordered it was an entirely different part than what I had ordered.

I purchased a set of rotors for the front of my 91 olds. When I returned home that afternoon and remove the wheels, I discovered that the rotors did not need to be changed so, I never opened the box or boxes. The following morning first thing I returned the rotors "unopened" mind you to the store of which I purchased them. The very next morning. The man picked up the unopened boxes and carried them 10 feet to a shelf behind the counter, he had to bend over because they were kept on the bottom shelf. He then walked over to his computer screen and recorded the transaction.

They do not stand behind their parts. I invested $3000 between parts and mechanics to repair the motor in my Ford F250 at just shy of 3000 miles the engine below. Had the truck towed into a Ford dealer who determined the engine jumped timing and it needed a new engine. I then had to truck towed to another repair shop who stated the same facts. I had them do the engine and when they took the engine out of my truck and disassembled it to find out exactly what happened. They determined that the truck did jumped timing causing the engine the blow and that it was a timing problem that caused this issue.

I went to AutoZone in Missouri Ferguson to return a power steering pump and no one knew what to do. They asked the manager three times and then got taxed on my core return and got shortchanged. I will not go back.

I took awhile linking my rewards account to my AutoZone account, and it happened to be after the first of the year, and all my rewards were gone. So they want you to spend hundreds of dollars every year to get a free 20 $ reward. I would rather just get the 5 dollar or less reward and spend 50 bucks like most places do, like Amazon. It's a ripoff.

12 years, 1096 transactions, 219 reward points and $54,090 spent. (This doesn't include cash transactions or transactions over $200 of which there have been many.) I have been informed that I will no longer be receiving my tech discount at AutoZone. Why? Because "some guy" on my last visit observed my receipt of said discount, called corporate and complained. Some guy? All I can say is that I hope you and "some guy" are very happy together and I wish you the best. Bye Felicia. Hello O'Reilly???

They Cost me about 3 thousand dollars! They sold me an IAC valve for my mint 89 k5. The pintle wound up in my number 3 cylinder and destroyed my engine. After hours on the phone (being as polite and respectful as possible) their response in so many words was, "Tough ** go pound sand." Worst company I've ever dealt with in 20 years of being a licensed auto and aircraft mechanic.

17115 main street Hesperia, CA - AutoZone has mostly Latino employees and if you're not of Latino race then you're made to feel that you're not welcome at Auto Zone, they discriminate against other races by being rude or just ignoring the needs of their no Latino customers, so I now take my automotive business to O'Reilly.