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I've bought from AutoZone in Dickson Tn for many years, under my phone number they had my name listed twice, never paid much attention, just reminded them to check there every time I went because there was warranty information listed under both spellings, A week ago I called to check on a warranty and was told one of them was gone. That it was never there. It was. It’s been there at least 10 years. I ask if I could speak to someone higher up. The store manager got on the phone and said the same thing the young man said. So I ask if there was someone else I could speak to, mind you I’ve bought a lot of parts for that old Dodge Ram of mine so the parts have been expensive, the store manager Chris told me to Google it and hung up on me.
So I googled it and called corporate in Memphis who told me after I explained to him that the district manager in the area would contact me. I work in customer service so I understand we get busy but now it’s been almost a week and no call, so buyers beware. They will delete your information if you have more than 1 name under your phone number and not honor the expensive lifetime warranties that you pay for.
The Toledo location on bryne road in 43614 is about the worst Autozone that you can attend to. Avoid this store all possibilities not unless you want to keep returning with wrong parts, missed information and disrespected by employees!
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I went to AutoZone because I don't know much about car parts and trusted they did. These ** looked up the part and had it transferred from another store for me to pick up a day later. Turns out it's the wrong part. Now my third trip to the store and they won't refund the purchase for the part without the receipt. What's the purpose of having an account at AutoZone if they can't or won't do this? Guess I'll have to find the receipt and go back a 4th time. # AutoBoned
Paid for next day delivery for 2 muffler clamps. Items were sent to NJ, rather than Newport News, VA. Customer svc said it was a special order and was on time rather than admit they were wrong and won't refund the n
Three different times have I bought car batteries from them that were under a warranty guarantee to last 5 years, but only lasted 3 years or less. Only once have they honored it. The other 2 times I have had to pay full price to have the battery replaced. Since the warranty is a manufacturer guarantee, they are probably getting these batteries replaced for free by the manufacturer but charging full price to the customer.
I went to the store to return something, the person at the register was serving another customer, I got in line to wait but they were taking time so I decided to look around the store while I waited. When I returned to the register another cashier yell me on which began to insinuate that I had taken something from the store and now wanted to return it and that many people do that.
Autozone pretends to warranty their products but actually they just warranty a time period. I purchased brake rotors with a 2 year warranty and pads with a lifetime warranty. Within 15 months both were shot. Went in purchased them again and asked about warranty, told me no problem just bring them in and they would refund the initial purchase because they were still under warranty and didn't last. I asked about the new pads and rotors and salesman said they also had a lifetime and 2 year warranty.
15 months later both are shot again. Bring them in and new salesman tells me the rotors are out of warranty because they applied the previous warranty exchange to the last purchase not the original purchase, which he says was a screw up see the manager. 3 days later manager finally working he says, "Too bad for you everything is warrantied from initial purchase date. After that everything must be repurchased." However, if I would have returned the rotors first they would have been applied correctly, I could have then bought the new ones and warranty would still be active. Conclusion, Autozone Warranty is a SCAM.
I ordered a Duralast Blower Control Switch SW3340 online since local stores didn't have part. I received a set of Pioneer Cylinder Head Dowel Pins with packing slip for customer 2200 miles away. Called customer service and was told to wait 24-48 business hours before someone would resolve the issue. Meanwhile I have a car without a working heater/defroster. Not happy with their lack of resolve to fix their mistake.
Over 3 months ago AutoZone sold me a rebuilt transmission (with warranty). First they sent the wrong one which cost me tow charges and labor to have it installed and uninstalled. Then they sent that transmission back and ordered another one that doesn't work. They refuse to give me my money back because the company they bought the transmission from won't call them back.
11.16.22 - AutoZone NOLA EAST, CHEF HWY- I called to inquire if they had replacement bulbs for my headlights. I had to repeat 3 times but each time the person on other end had no clue what I was saying. I asked his name (I didn't understand HIM) and If I could speak to someone that speaks english....please. I was placed on hold few seconds and someone did come near phone, picked it up then hung up.
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