AutoZone Reviews

I had such incredible service from Mr. ** that I refused to leave the parking lot of the store before writing a review. As I try and fix things myself, I went in looking for a Freon kit for my Nissan. I was greeted by another member who was kind enough to show me what I needed. Upon checkout, Mr. ** explained how to add the Freon since it was my first time. He described what to look for, how to install properly and how to avoid overfilling. Upon checking out, he walked me out and showed me exactly where to attach the hose and walked me through the entire process again. He was kind, extremely knowledgeable and patient. I am thankful he is with you and that he is honest. Thanks again to Mr. ** for taking such good care of me. He saved me a lot of time and frustration! I already texted my brother and father to visit AutoZone for all their vehicle needs. Location SR 64 in Bradenton. Highly recommend!

I went to the AutoZone at 38th and high School Road. James the manager was the best and Antoni gave me the best customer service ever and they really helped me out a whole lot and I cannot thank you guys enough. Keep up the good work. Valarie

I needed new windshield wipers. I didn't know the difference between the wipers or which ones would fit my pickup. I didn't have the time to figure this out. Kim, (Washington Store) was the associate that greeted me and helped me. She knew exactly what would be best for what I needed. She then installed them for me. She was knowledgeable and very helpful. Kim saved me time and some frustration.

This is not about your store but one of your employees. I am a 78 YO female. I was driving on Glassford Hills in Prescott Valley, AZ & had a tire blow. I pulled off the road, turned on my hazzards, got out & looked to see which tire, got back in & started TRYING to call my insurance for roadside assistance. A young man pulled in front of me & inquired if I needed help. He said he'd observed me looking at my tires & offered to put on my spare for me (which he did & I know saved me a great deal of time). I found out he works at Auto Zone in Prescott & his name is Nick. This experience was incredibly moving and shows the exceptional personnel you hire.

I had an excellent experience at the Blackfoot, ID AutoZone store. The customer service was truly outstanding from start to finish. The staff was incredibly knowledgeable, professional, and genuinely helpful—they took the time to answer my questions and made sure I got exactly what I needed without feeling rushed. It’s not always easy to find a place where employees are both friendly and well-informed, but this team delivered on both. You can tell they care about helping customers and take pride in their work. Overall, this was a great experience, and I’ll definitely be returning next time I'm in the area and need auto parts/supplies. Highly recommend this location to anyone looking for reliable service and support!

Im was great. So professional and very nice; she was also very helpful and took the extra step to help me. Promote her. She is the best agent in the store #**.

Good afternoon I always shop at Autozone. I needed assistance with my battery posts. Mr. ** came to my rescue. Mr ** works at Autozone on Bushriver Rd. This employee knows his job. Thank you for great customer service!

HORRIBLE service at AutoZone located at 995 Poplar Avenue, Collierville, TN. The employees are dismissive and not at all helpful! I was sold the wrong gas cap for my car and when I came back in to see if I could possibly get the right gas cap, the older employee seemed to be irritated and very annoyed with me. Don't know if he was having a bad day or what his problem was, but he was unprofessional and offered very little assistance. Because of his attitude, I immediately asked for a refund, got my money back, and went down the street to O'Reilly! I won't ever go to this location again!

Completely ridiculous. I shop here Constantly. But will never again. I purchased brake pads and rotors online. Spent 300 dollars. Got to the store to pick them up, had an unprofessional "Manager" who claims he owns the company shrug and laugh and say "what do you want me to do?" So on top of listing online that they have a product in stock. Then when you arrive they don't. Brandon is unbelievably Terrible customer service. The biggest issue wasn't even that. I have three kids. I'm not rich. I don't have 300 more dollars to just go act like it never happened and find another store to buy them at.

Battery was temporarily installed incorrectly by their technicians (reverse polarity during service). Right after leaving, my car wouldn’t start. An electrician later confirmed a blown main fuse consistent with an electrical fault during installation. We returned to the store and they denied everything. Very disappointing experience for a basic battery installation service.

Manager called and resolve the issue, thank you.

When I came in today to the Autozone in Hauppauge, the store manager was making a dark humor joke, and I got offended by the joke, and I want to see consequences for the store manager actions and I will no longer be purchasing anything from that store ever again because of that store manager.

I ordered a battery tray yesterday and paid for it. I needed it for my vehicle because my vehicle is registered to go to a high security account and that's the only vehicle I can bring in, I ordered the part at 9:30 am and they said it would have to go through their warehouse, which is 60 miles away. I explained to them how crucial this part would be, where I have to have it. They said it would be no problem, and they guaranteed I would have it by noon on Sunday 4/5/2026.

I bought Valvoline oil to do an oil change and the following day went to change the oil in my truck and here what I bought was used! Someone had swapped with used oil and then I take it back to the store and they would NOT return it and acted like I was the one that did it. They were rude and did not seem to care. Well whoever returned it got away with it. OR was it someone that worked in the store that did it and they are ripping people off. Just terrible what goes on today. Feasterville AutoZone at 284 East Street Rd.

Staff were friendly and all that. No problems there. I purchased a starter for my truck two days ago and it said that it met all vehicle specs. (Most non-fitting/conforming parts will show online.) I received no message stating that this part would not fit. (And it's hard to tell because my starter is inside the intake manifold.) Obviously after already opening my engine up and removing the old starter it was clearly not a match. I inevitably had to go purchase a starter from O'Reilly's, and return the one that was incorrect. I don't see how their website not providing correct information means that I'm now almost 300$ in the hole and have to wait multiple days to get my money back. They're essentially holding my money all because of their website not working properly.