Consumer Complaints and Reviews
Had a Duralast U1-3 Gold battery I had bought for my riding mower about a year and a half ago. I took it to the local AutoZone store in Porter, TX to have it tested. Much to my amazement, the guy simply tests the voltage and declares the battery is good. I asked "how can you say the battery is good without having done a load test on it?" I was told that was their procedure, if the battery was below a certain voltage it was deemed to be bad, otherwise good. I know enough about lead acid batteries to know you absolutely cannot test one by simply checking its voltage.
The battery has to be put under a load for a specific period of time-based on the batteries Cold Cranking Amps known as CCA. With the battery under load, the amount of voltage drop across the load is measured and this voltage determines if the battery is good or bad. Many times, one can put a bad battery on a charge and get a reading of 13 volts but said battery still not be able to deliver the amperage demanded of it. I took the battery to O'Reilly Auto Parts and they had the proper equipment.
First they get the CCA (Cold Cranking Amps) of the battery to be tested and input it into the test unit. The load test unit has two huge resistors inside and they get very hot. This puts the proper load on the battery for the test. Testing a lead acid battery in any other manner is a waste of time. Just because a battery can hold a charge at 13v doesn't mean it can deliver on its CCA rating. AutoZone's battery testing procedure, at least at the store I was at, is completely, utterly bogus. Have your batteries tested at O'Reilly.
AutoZone's battery testing procedures are a scam. I consider their testing methods to be completely fraudulent because batteries that really are bad will be tested as good. The only one that is helped by this is AutoZone, especially if it is a warranty battery, but on the other hand they also lose sales because batteries that really are bad are passed off as good. I have to conclude they must have a *lot* of warranty issues with their batteries and their testing methods will rule in their favor. There should be laws against this kind of gross behavior.
I had a very bad experience today. I went because my car starts cranking slow and I wanted to check my battery if that is the problem (it's a year and half battery). The guy said not enough power so he took off the battery for charging. He called me after 1 hour to tell me it's a bad battery and needs to be replaced. He sold me $140 battery, of course installation for free. He closed the hood and that's it. Then I asked him if he can check my alternator if the new battery is charging well. After the test he said: "Oh, it says charging failed. You should check your cables or alternator." So I was shocked and asked him how he knew that my old battery is bad when obviously there is a problem causing my battery to not working. I asked the guy twice, "Are you sure I need a new battery and my old one is bad?" Then I wanted to get the old one and he said, "I am so sorry but I can't give you your old battery because you didn't pay $18 for charging the old one." Whaaat!!!
So I offered to give him $18 for my old battery BUT I will check on two different places the battery and if it's good battery I will return everything because I don't want to spend $140 for no reason. He said, "Nope you can't. If it once installed, no returns. That's the policy." Whaaat!!! Even if I never needed your new battery. That's insane. So I came with an issue, then spend $140 and I am going back with the same issue? After wasting my 2 hours in this store finally I got my money back. So guys be careful. They just want to sell you new stuff no matter if you need it. Nobody tells you they got your old battery and probably they selling this batteries for recycle. Very bad service. Always check your stuff first before you go, just in case.
On 6/24/17 a battery cart rolled off the curb while they were changing my battery. Steve, manager came out said get a quote... I did, have made several calls to the store, he never returned my calls. I have to continue to call him. 7/1/17 emailed the quote & pics... No word back. Called 7/7/17 @ 4:30, now tells me the attachment didn't open. Really, can't hit the freaking reply button a week ago. Today said give him 30 minutes & he would call me back. As expected, not a man of his word. Still waiting 3 hours now.
I've gone to AutoZone for years because it's right down the road from me. Convenient. 15 years of so-so service. However, a Duralast battery that fails after two years and two months is complete garbage. Two months after warranty expires and no pro-rated time. It's even the higher CCA than the vehicle required. Its pretty disgusting a store carries garbage like this. The counter guy's reply, "Maybe you should have bought the gold series". Maybe they shouldn't sell garbage. Batteries are such a scam now. Thanks Obama for making laws that drove up the costs of batteries.
First off the acting manager was very rude and had no knowledge of anything. He had someone help me who was new. I have 3 cars that I use Autozone for all my parts. So today I go there for my brakes which is under warranty for my Tahoe. The inexperience guy told me that everything was good. He sees them and went got me new ones and all I have to do is return them for a full refund. This I know. I do this process all the time. Nothing different. Change them go back and try to get my money back and they said it's not in the system. Now everyone is standing around looking stupid l. This is the store #0986 in Stone Mountain GA. Never go here. Nobody knows what they doing now. I have a whole new warranty and I'm out $102 bucks.
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The battery for my vehicle needed to be replaced in December of 2016 for my 2001 Nissan Altima. I purchased a 5 yr Duralast battery. The first one started having issues a few months after I purchased it. I thought it was something wrong with my car that was causing the battery to be weak, so I charged it a few times and lived with the weak charge for a couple more months. When I took it in they tested it, and the battery was bad. The replacement only lasted about 2 months before the failure of one of the cells caused my car to die on the freeway. I had to have my car towed to the shop and they tested my electrical system and the battery and once again the Duralast battery that I got from AutoZone was bad. I should have checked for complaints about these batteries before I put the same battery back in my car and it would have saved me a lot of money. Never again will I buy a Duralast battery.
I ordered a driveshaft from AutoZone.com a week ago Monday and I only went with them because they claimed they'd have it to me by Thursday since I paid an extra $63 to expedite shipping. Come Friday I still didn't have a shipping confirmation and my order status was the same as its been all along "Processing". I called and spoke with a lady that assured me she was going to move my order to their I.T. team to resolve the issue immediately and that I'll be hearing from them shortly. Monday afternoon comes around and still no word from anyone and no change on my order status. I called them back to ask for an update and this time I got a complete jackass that told me the order was fine. That the I.T. team was just finishing up correcting an issue on their end and that I'd have the driveshaft by Tuesday or at the absolute latest it would be Wednesday.
I explained to him that if they didn't have the part or if they had a problem just to let me know so that I could order one elsewhere as I'm in desperate need of getting my truck going again but he assured me everything was fine and I'd have it shortly. I quite wasn't comfortable with this guy as he came across like he just was telling me what I wanted to hear and was rushing to get me off the phone. I called back that night and asked for a manager to confirm what I was earlier told. The manager said they had a glitch on their end and my order was "froze". That it could be days before I.T. could fix the issue and that it would be best to cancel the order and reorder the item. She also assured me that she would personally put a rush my new order so that it will ship that next day.
I keep checking and nothing has changed. I'm week out and still haven't received a shipping confirmation. I'm no better off than I was a week ago as I'm still paying $40 a day for a rental car and have no end in sight. When she asked me to cancel the order I asked her several times if you're not sure of the shipping time or if you guys don't physically don't have the part let me know now and I'll order elsewhere but once again they screwed me. Everything I've heard from these people has been a lie. Lesson learned.
Oregon AutoZone Stores SUCK. They will NOT answer phones. They let them ring for 1 minute then it auto-disconnects. They say, "were busy", and customers will call back. My personal record is 90 minutes of straight calling BEFORE they answered. Well this customer has dropped $50,000.00 into AutoZone over the past 20 years, but, I won't drop another 50,000.00 bucks in there. Get your act together AutoZone before we see the 'going out of business' signs go up!
I can't even get their website to work. Every time I try to order a part the website will either send me to the previous page, not disclose the amount of the item I wish to purchase or change the vehicle I'm trying to find parts for to a different car. As a automotive technician it is frustrating to say the least. I'm very surprised AutoZone has not figured out this is a problem. I know they have lost business from me BC of it. I'll just go to a different parts maker who I know will be able to complete my orders and have a website that I can navigate.
My son bought 2 hub assemblies for a 2000 Ford Focus. We installed one. The other was ok so we tried to return it to the store. He paid 70% in cash the rest with a annex gift card. No money left on the card. Threw it out. When we went back to return it they said that the money goes back to the card. But it was a gift card not a credit card. They said you have to go to the gift card company to get your refund. They didn't even offer a store credit that I could use later so as far as I'm concerned they stole the money. We're out 30 dollars that could of been fixed with a store credit.
I have always felt welcomed, valued, and respected at all Auto Zone locations, but this experience has definitely tainted my perception. My check engine lit up yesterday so I went to Auto Zone to get the code(s) and purchase whatever was needed to fix the problem(s). There were 2 associate workers and 1 store manager. When I walked in, an associate worker asked what I needed. I told him, and he proceeded to walk to my car. Just before he got to the door, the store manager (Michael **) said to the associate, "Don't go out there. We get to non-paying customers when we want." I waited, because they were a bit busy.
All customers had left and the other associate came to help. As the associate stepped out the door the store manager barked, "She is a non-paying customer. Don't go out there. There's some stuff to put up in the back." The associate rolled his eyes, but complied. I responded, "How do you know I'm not buying anything?" He ignored me and asked me to leave the store. I'm unsure how this man earned his position in a customer service role, but he needs additional training. I have never felt so disrespected and devalued by an employee, especially not one at manager level. I drove miles away to a farther location because a MANAGER lacks respect, customer service, and had an awful attitude.
It seems like the employees at the store in Manchester N.H. are afraid of the cash register. Several times in the past I have waited to make a purchase. Yesterday, May 17, 2017 was the last time because I will never buy anything from them again. While waiting at the counter for at least 5 min, 2 employees just walked right past me without even looking at me. One had just come in from having a cigarette. You idiots need to get your ** together! I have spent a lot of money at your store over the last 10 years and will never set foot in your store again or any other AutoZone. I will gladly go out of my way to find another supplier. You've lost another customer.
I called in and they said it would be hours and my customers were waiting and they said that they didn't have the parts when they did in stock at both locations. It's a shame people do not care about others or their job. Definitely in the wrong CAREER.
I went into the AutoZone in DeBary, Fl. looking for 2 brass fittings. 3/8 NPT X 3/8" hose and 1/4 NPT X 3/8" hose to finish the Edelbrock carburetor install on a 1966 C10 pickup truck. I also needed a 3/8" universal metal fuel filter. All common components of a street rod fuel system. They didn't have the parts I needed! The employee sent me to the Orange City store another 5 miles away. The same story. I went back to the O'Reilly's I passed to go to the Orange City store. They had everything I needed. Only thing, the Edelbrock fuel line was $2 more expensive at O'Reilly's than AutoZone, other than that I was able to finish my carburetor install.
I been having trouble left and right. Nothing works. My log is never the right password when it is. I always have to reset it and use the password AutoZone gives me. Nothing is accurate. Everything is out of date. Why have an online app and AutoZone employees can't even use. It's ridiculous. Just get someone to fix your software or recreate a new generated code and disable all online activities till it's all resolved. I think you're a great company but it's 2017 not 2000. Keep UP Hope this goes to someone soon. Or I'm done with AutoZone. I will no longer stress myself if your company can't even have tracking on our shipments. A little kid can do a tracking number for shipping labels.
Wow, I don't even know where to start, so I'll cut thru the chatter and state it as it is. If you are going to buy a battery from AutoZone the best thing to do is buy two extra batteries and the tools to install it. Their batteries will leave you stranded. So you'll have the extra ones with you, and if the replacement fails, and there's a good possibility it will you'll have the second spare to put in. Should you not have the mechanical ability to install it, then my advice is to be sure you have phone numbers of roadside assistance to help you because you're going to need it. I fell for their batteries 5 times, yes I'm a slow learner. I decided to once and for all move on to another automotive supplier. Life is too short to be changing out the batteries sold by AutoZone.
I bought a product that is supposed to patch the surface of a car. It is meant to be self adhesive. The product is not adhesive at all - it does not stick to anything and cannot, therefore, be used to patch a car. When I tried to return the product, the manager refused to take it back. This retailer does not stand by the product it sells even when it is demonstrably defective. DO NOT SHOP AUTOZONE!!!
Purchased part = AutoZone. Failed part = AutoZone. Failure to stand behind the part = AutoZone. Tech Support = ALLDATA thru AutoZone. Installation procedures and specification information = AutoZone. Every part for the job = AutoZone. Everything paid for from product and time lost = Me! What's wrong with this picture???
We bought a Duralast battery for our Explorer and one for our El Camino sometime before we bought the one for the Explorer! The one for the El Camino kept going dead and my husband kept getting replacements until they prorated it. About 6 or so months ago we had to get a replacement one for our Explorer, hasn't been a year and it has a dead cell! They want to prorate and give us so much off a new one that is way more expensive than what we originally paid for the original battery! It will be cheaper and better to go to Walmart. Still I was all prepared to order badly needed struts for the Hatch, back window, and hood, a headlight and ignition cylinder switch. Now I have to use the money for a battery again! Not to mention it's my Autistic son's Birthday this month and he missed his Psychiatric appointment today because of this! I am thoroughly disgusted and will Never Ever buy parts from them again!
I just bought a simple ratchet extension. It took me 4 tools and took longer than changing my water pump to get the stupid antitheft plastic piece out of the extension. Unbelievable really. Won't be buying another Duralast product. Too much work.
Purchased an Optima Yellow Top battery for $179+ tax on 2.25.17 from AutoZone in Wheaton, IL. On 3.17.17 the car would not start normally, but started with a jump. Drove car approximately 50 minutes, then parked. On 3.18.17 (less than 24 hours later), the car failed to start again. Never imagining it would be the battery, we had vehicle towed to Naperville of Toyota who found the battery to be defective. Since we needed the car, we had Toyota replace the battery and then drove immediately to AutoZone to return the Optima. AutoZone verified the battery is, indeed, defective... so that's good.
But there's a catch. AutoZone will not refund purchase price. They want to "exchange" the defective battery for another one... which we now do not need. (I'll go one step further... These Optima batteries are notorious for being defective! I will never again own another Optima battery.) In any case, folks at the local AutoZone agreed we're getting the shaft here... but are bound by "corporate policy". Well, here to tell you, this "corporate policy" really, really stinks to high heavens. We are hamstrung. Not to mention out a lot of time, aggravation and money!
No sales/counter service provided. It's too bad for a store in our so little town that is still making it, AutoZone had hired employees don't even care about the business who provides their paycheck... I went in today on a Sunday (03/05/17) with high hopes to spend a great amount on parts and a tool for a job needed to be done. Unfortunately, after waiting for about 10-15 minutes in line with no luck from 2 employees decided not to acknowledge my presence I decided to leave the tool on the counter and drove down to the nearest part store O'REILLY and purchase all the parts for a water pump and timing belt job...
This town is too small for employees to be picking and choosing their customers equals to poor service, blowing me off and hiding between the shelves was pretty obvious. AutoZone needs professional employees with people person drive and treat their customers the way they would want to be treated... I would not recommend this place of business, nor plan to provide my shop with their service.
On the 2/25/17, purchased a new battery for my Jeep Wrangler. 161, something... Wouldn't give my phone number out so he said "you will have no warranty". This is the craziest thing I ever heard... What if I didn't have a phone, no warranty. Still checking into this. The person was very rude. Shouldn't have bought it, but needed it. You people are completely crazy... I still have rights, phone or not... and will check this out.
I took the battery into AutoZone in order to get them to honor the warranty on their battery. They told me because I was not the original purchaser tough luck. So I have one of their "best" batteries that is supposed to last five years that lasted 1.5 years. How can they not stand behind their products? I am going to tell every single person I know to never, ever purchase any of their products ever again because they do not honor their warranties for their products.
I would love to leave a review of AutoZone, but since I cannot seem to do that, I will leave my review here. I am absolutely disgusted and appalled about how this company does not stand behind their warranties. On December 24, 2016 my husband's alternator went out on his truck out of state. He took it to a mechanic who fixed it using an alternator from AutoZone California MD. On December 29, 2016 the alternator left him sit again, this time back in our own state. I called AutoZone Philipsburg PA (closest to us... still over an hour away) to see if they had one in stock. They did, but did NOT want to replace it because we did not purchase it from them specifically. We were told we had to go back to the AutoZone in MD or the mechanic in MD! Crazy! WHY, when I have the original purchase slips and mechanic slips and part, would I have to drive 5 hours to fix it?
I'm already out the labor, tow truck and my time. 6 hours later, horrible frustration, loss of hours at work, another tow truck, more labor fees and several calls to the mechanic in MD, AutoZone in MD and Philipsburg, they finally did replace it. Then on 2/9/17 it went bad AGAIN! Now, I DO have the receipt of the exchange from the Philipsburg store, but they STILL WILL NOT honor the return or exchange, or refund our money so we are able to buy a part elsewhere. Again we were told to go to MD or the mechanic (By the way this mechanic in MD is a HUGE organization, not some fly by night, they sold cars etc.). I tried to contact them but the phone was disconnected. I called the hotel that was adjacent from them, and was told they shut the doors of the business on 2/6/17.
Now, since there is no "pin" and the garage that originally made the purchase, AutoZone refuses to stand behind the warranty, exchange/refund. I am AGAIN out a third tow truck expense, loss of work hours and huge frustration. First, it shouldn't matter WHERE/WHAT state I purchased the alternator in, it IS an AutoZone part that is under warranty. Second, it doesn't matter who "originally purchased" it, it was paid for BY ME, out of MY POCKET, therefore I AM THE PURCHASER. Third, it is under warranty! This is a Autozone part problem. It is defective! It is not the garage or mechanic problem or an installation problem, it's a cheap crap part problem.
After scouring the internet, I see I am not the only person that complains about their parts. I think if you are this large of a company, you should stand behind your parts! I have since taken my business elsewhere are will NEVER give AutoZone the satisfaction of taking money out of my pocket again and hope that it helps someone from getting caught in their claws. Take your business to another auto parts store, that will treat their customers right!
I have received excellent service at Auto Zone ALL of my life, never have I been disappointed! And their parts have always fit perfectly! I am a DIY, have pretty good mechanical knowledge and skills, and I can tell if someone is trying to bamboozle me on a part that may not fit; I have short circuited that attempt maybe twice in my lifetime (I am 66 years old). But this report is NOT the best advertisement for them available - buy stuff at Advance Auto, worse - read their customer complaints, I have lived each one of them.
My son recently purchased replacement rear window blades for Tucson 2013 from the AutoZone store on W.12 Ave and W 40 St in Hialeah, FL. When he got it home it was the wrong blade and took it back but had misplaced the receipt. When he took it back to exchange it for the correct blade he was told no returns or exchanges without the receipt and he was talking to same man that took care of him when he was there the first time. I then went back today exchange and after trying 3 other blades was told the same thing. My family and I are long time customers buying almost everything we need for our cars for over 20 years.
I can understand the receipt policy for a expensive item like a battery $1000 wiper blade. It's ridiculous when I could walk out of the store and try to put it on and the receipt blow away on the breeze and then go back in to exchange 5 minutes later. Just saying. A store credit would have been fine since we go in at least 2 to 3 times a month.
I took my battery to AutoZone in Union, NJ for a free charge. They said it was ruined and couldn't be charged. Next day, I took it to Sears (it was their brand). They charged it up. Now I wonder if the free charge is a scam. Anyone had a similar thing happen? It may not intentional, but it got me wondering.
Fix A Flat Cans to repair tires, does not state on can that once you use the product that you can't have the tire repaired, that you have to buy a whole new tire. I went through 5 cans trying to repair my tire this morning. Most the cans were defective & did not work. The little amount that came out of can, caused repair shop to refuse to repair the tires. I had to buy 3 cans at $15 a piece all 3 were defective, then I had to buy an air pump for another $20. Staff working refused to help me with product, even though it was below freezing and I had been standing outside in cold for 3 hours trying to repair this tire in a bad neighborhood. Spent nearly $70 in products and ended up having to have car towed and tire thrown away which cost another $200, and replaced after using this Fix A Flat stuff which employees also did not tell me it will wreck tire repair and destroy tires.
Today, Jan 2, 2017, I went to AutoZone on 100 B Greensprings in Birmingham (Homewood Area), Alabama. I was having a problem with the battery in my car going dead. I had previously purchased the battery from this store. I entered the store and a salesperson assisted me (I later was told that this person was the store manager). He went outside with his tester and stated to me that my battery was not the problem and that I needed a new alternator. I did not believe this to be true because on this same day my cousin was able to jump the car so that I could drive to this store. He then attaches his cable to attempt to jump start the car and he reports it can't be done because the alternator has completely killed the battery.
I therefore had to call a tow truck service. The tow driver arrived and offered to jump the car first rather than tow. My car started immediately. Tow driver also agreed it was the battery and not the alternator. I go back into AutoZone and sales person ** was very nice and agreed to check the battery again. She comes out with tester and says that indeed a battery cell was dead. The tow truck driver was kind enough to wait until this was determined. ** and I return in the store. She pulls up my account and notes that I just purchased the battery May 2016. At this time the first guy (I still didn't know at the time that he was the manager), he says to me, "So did you get an alternator?" I replied, "No, the tow driver and ** both said it's not the alternator but the battery." He then shakes his head and says in a very rude tone, "If this new battery dies again we are not giving you another battery because it's the alternator."
Another very nice, sales person follows me out and installs the new, replacement battery. My car started immediately. This same sales person then tested the alternator and starter and said they were both working well and the problem was indeed the bad battery. It is at this time that I asked him if the first guy I encountered was the manager and I was told that indeed he was. I therefore did not return to the store, but will contact the corporate office to report the treatment I received from this store manager. I will not be returning to this store.
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