AutoZoneConsumerAffairs Unaccredited Brand
This review is not about just the store but AutoZone as a whole. The website is awful. I strongly recommend not ordering anything from them online. Shipping dates change. Promos disappear when you finalize the order and when you call they just say, "Sorry nothing we can do." They got me once but will never get me again. Will never do business with AutoZone again.
They sold me a cheap map sensor that fails constantly leaving me on the side of the road. I bought this two days ago and they do not carry a better quality alternative and won't refund my money. Do not shop here ever.
Okay I have a 2017 so I guess air filter and cabin filter are not stocked at stores yet, so I ordered via website, they are quick to take your money, but very slow on shipping or better yet in this case even slower. The est was March 22-23 2018, when I called they had no idea what happened, and why it wasn't even shipped, so after the on hold bit, they could not get anyone to answer or so they say, instead of saying, "We screwed up." Then she asked do I still need the parts, mmm let me see. Can't get filters in store or pay even more at dealer and not get the k and n high performance filter, of course I still need them so they send it FedEx 3-5 day so it will take them five days-why not make it right by shipping next day cause of your screw up. Any other parts needed I will be shopping somewhere else.
Stopped by the store, they open up at 730 am. Don't show up at 728. They won't open up two min early. I worked at an auto store before and if we had someone there a few min early we let them in. It will take more than a few min to get what they need, customer service went out the window here, even when I was being helped at the register I got interrupted by one of the sales girl because she needed to talk to the person that was helping me.
I purchased a battery at the AutoZone in Hamden CT on Dixwell Ave on Feb. 26, 2018. When purchasing the item I used two payment methods, my debit card and my credit card. The debit card took at the register for $90 but declined the credit card 3 times. There was more than enough money on the credit card to pay the remaining balance. I then called the credit card company and they informed that no such transaction was declined. By the way I made sure the phone was on speaker so that the manager working the shift could hear what the credit card company told me. Eventually because that register did not take credit card we had to cancel the transaction and move to another register.
The new register accepted the credit card in which the battery was then paid in full by the credit card. They told me the $90 would be refunded to my bank account within 3-5 business days. It is now the 19th of March and after explaining the situation from manager to manager, I have yet to receive a refund of my money. I feel as though I was robbed by this business. Completely unprofessional and very sad!
Be aware if you get a rebate make a copy of the receipt and the rebate slip then make a note to contact them after a couple of weeks to confirm they have the receipt in rebate slip. I forgot I had one. I had mailed it on January 17, I found it today March 7 and realized I had not received my rebate. I called the number on the rebate slip and was told, "Congratulations Lisa. Your rebate has been approved as of today. Allow an additional 12 weeks to receive your rebate."
If I had not of called they never would've shipped it out and it just seems very unethical. When I mentioned that to the man that I was speaking to on the phone in a gentle way, he did not disagree and made it sound like that was actually what they were hoping for. The sad part is I wasn't expecting a rebate when I purchased the wiper blades but the cashier pointed them out to me and was happy with my experience until now. Being a New auto store open right next to them and now I feel they are purposely cheating the public, I'll simply will go to the other store from now on.
- 1,080,882 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Most rebates are mailed within a month of qualifying, even if the terms say it can take up to 60 days. However, AutoZone rebates take more than their promised 12 weeks. It is a ridiculously handled promotion system and is a gimmick to get you to buy specific brands of products, don't fall for it. Saving 10 dollars on a product that costs 30 is not worth it when you have to wait six months for the prepaid Visa to show up.
This program is worthless unless you want to put yourself on a calendar and go in to spend money for something you don't need! I have lost my rewards several times along with many credits I had earned because of their now 90 day policy on credits and rewards they have put in effect. I have many rewards cards and NONE of them take away my earned rewards! If there is an expiration date on any reward cards I have, it is two years. 90 days is way too short... worthless to pay for their products which I now find are priced higher and can be purchased at other providers a lot cheaper! AutoZone, I can and will shop elsewhere.
I bought a battery at Auto Zone Greenwood IN. I'm a single woman without auto maintenance knowledge. I trusted them. On numerous occasions. I needed a battery for my Caddy. I asked if he could please install it as well which they had before. I bought it less than a year ago. My car died at midnight in Jan. Couldn't jump it. I had to call off my next work trip costing 1,600. Lost had car towed. My mechanic called me to inform me the battery I bought was too... Small. Way too small plus a recycled battery!!!
I asked for a battery for my car. Gave description at desk like I always have and their sales person got me a battery, took it to my car, screwed it in knowing it was obviously way too small. When I was shown that battery I was amazed it looked like a 4 wheeler battery. All together that horrific experience costed me over 2,000 dollars. I'm livid. I honestly believe if I had a man with me or was one this would not have happened. Plus I was charged for a new battery!!! And it had that recycled sticker on it. Wow. I hope they make this right somehow someway. I have believed in them in the past. This is truly disheartening and very, very poor business ethics.
I came to AutoZone in Sedalia MO to purchase 7 qts of transmission fluid and the customer service gentleman looked up what kind of fluid I need on his computer and proceeded to walk me over to the shelf with the item I need. He showed me which one I need and asked how many I need... I told him seven, and he said "ok, let me load you up" and he sure did stack all seven bottles of tranny fluid in my hands and walked empty handed behind my little 5 ft self, all the way back to the front of the store. I was very shocked and disappointed... no manners, no customer service skills, I thought about leaving without completing my purchase. Very very disappointed and disappointed.
I have a small repair shop. Used to buy everything from AutoZone. Not anymore. They are pricing themselves out of the market. If a customer can wait I will buy from Rock Auto. I can buy the same part same make from them for 80 to 100 percent cheaper. Same thing with chemicals and oil. I will go to Menards and stock up. AutoZone stock proves it. It went from 50 dollars a share to 800 dollars in a few years. All from ripping off the public. Be smart. Forget AutoZone.
At store 1215 the staff is very helpful, the manager Jacqueline is on the other hand not very helpful at all. She is extremely uneducated and does not know how to treat customers nor her staff members. She shows no kind of respect towards the customers in her store, and to her employees either. I visited the store two days ago, I bought a sensor for my car. I had to return the sensor because it was a wrong diagnostic from my mechanic and I was not going to utilize the sensors at all. The manager told me very rudely that electric parts had no refunds.
I further explained that I had not used the sensors for the car at all, even with me telling her and proving to her that the sensor was not used in any way she continued to tell me that the sensor was in fact used. After she made me wait a long period of time, she called for an employee to do the refund for me. Even after that, she said that for "next time to think twice when buying a part." I strongly believe that this so called manager is not well prepared to work with the public, much less give respect to others.
I purchased a fuel pump for my pick up at AutoZone and It came with a lifetime warranty. The pump malfunctioned so I removed it and brought it back into the store for a replacement, and to my surprise they forced me to wait three whole days because they had to order the part from another state!
We bought a durable battery from AutoZone (366 Eastern Ave, Malden, MA 02148) for our Honda CRV. After that, the first trip was to our dealer to change oil. The dealer happened to give us a regular test; based on the test results, the dealer told us the “brand-new” replaced battery has some problem and needs to be taken care. When we still wondered to change the battery or not, it came the next day that we cannot even ignite the car.
Then we came to the store with the battery. The manager offered us a terrible service: firstly, he pretended to check, and told us nothing was problem; and then he blamed that either we or our dealer was lying; and then he said if he replaced a new battery for us, our warranty (three years) will not work anymore and we cannot come back for any quality problem in the future; and at the same time, he just tried to charge some fee for the replacement or the refund requirement. Finally, he said the dealer could do some improper things like change the connection of our car and disfunction the battery(??!!)
Guess what, after we insisted to refund and replaced another brand battery from another store, everything goes back to perfect. What a terrible product and services AutoZone offered. I won’t step in it anymore and recommend that whoever has bought a battery should test theirs to make sure they got a good one for their money.
When I walked into an AutoZone on Milton Ave. There was one worker working with customer and 4 customers in line. All you could hear was workers in the back laughing and talking about "cradling their balls!" How unprofessional. So I finally had someone to help me. I asked him, "Could you help me figure out what kind of windshield wipers I needed." He looked it up and pointed down the aisle and said there are a lot of them down there. He never once asked me if I needed assistance. I then walked out unhappy. I have never been so disrespected at an AutoZone.
I ordered 3 items, brake parts for rear, I got brake parts for front, I ordered spark plugs, and they weren't even close to the right ones, and something else that was wrong. So a month later I decided today was the day I tackle these jobs, I can't tell you how pissed I was when the parts were wrong. And being a month since I got the parts, I lost the slip. I live in the mountains of NH, and needed these parts to drive my jeep to my new job tomorrow. So I called the company and told them I can't make it in tomorrow because of car issues. They told me, "Don't bother, we will get someone else."
So I go back to AutoZone with the wrong filter they sold me, and I dont have a receipt. I bought it 2 months ago and just got around to changing it. I forgot my wallet, so I go home and get it, and now I get a different associate who tells me I cant return it without a receipt. I said, "Ok, Im going to film this now," and he walks off saying Im invading his privacy. The original guy I worked with comes over after I shut my phone down and says he'll help me if I shut up and not film. All Im trying to do is get the correct filter since the one they sold me was wrong, so my wife can go to work in a few hours. I have never been treated so bad in my life until tonight.
My battery kept dying so I went to AutoZone. They had my battery in stock but the guy working said they weren’t allowed to do it because it would take more than 45 mins. Then he couldn’t even jump my car. I went to Advanced Auto and Tim changed it in ten minutes. AutoZone just didn’t want to do it. Advanced from now on.
Had manufacture's coupon for $30.00 on a 12 volt air compressor. The clerk scanned the coupon and did not accept. The coupon clearly states you can override the barcode manually. AutoZone clerk had no interest in helping me. Went to O'Reilly's for service. This occurred at the Augusta, Maine AutoZone.
Duralast battery had 5 years warranty and the store gave me only $42 discount which is only 18% of the total amount that cost for new battery. What's the point of having warranty if I have to pay $101 for new one? I'm really disappointed with AutoZone and I'm seriously thinking about making NAPA Auto my regular auto shop.
I went to AutoZone on 10/27/17. It seem that they didn't know what was going on. I buy lots of parts there but lately I been force to go to O'Reilly. On 10/27 about 10:30 am I bought an air filter. When I went to pay it seem that they didn't know what to do. It was 2 women and 3 men working at the time. They couldn't open the register. I was standing there for about 5 minute then I ask them what was going on. They told me they didn't know how to open the register but I can pay with a card. I wanted to pay cash not my card so they told me to go somewhere else so I went to O'Reilly which was right door. Lately that store seem to not know what they are doing. The store is in Fitchburg Mass on John Fitch Highway. They need to do better. I really don't like O'Reilly but I get better service there.
Auto Zone Gardner Kansas doesn't care!!! I bought a battery 6 months ago for a atv type machine and it is dead. They said they would try to recharge it but it wouldn't take a charge and they didn't care. I said I would never buy another one of their batteries and she said, "I don't blame you." So there you go, buying anything in that store is a waste of money!
Bought exhaust wrap and metal ties for exhaust job, did not need the material. 3 weeks went by, lost receipt, returned the items to store where bought, and was told, I had to put the money from the items 74 dollars on a reward card. I agreed, because I am always needing auto parts. Went back in the store 1 week later for some rubber hoses, and a replacement ratchet I had lost, was informed my total was 64 dollars. I give him my rewards card and he informed me I still owed 64 dollars. He then informed me that it's a point system. I should have just burnt that money, it is gone. Good scam AutoZone.
My friend recommended the AutoZone on 311 East University Avenue in Urbana. Thank you my friend for your wonderful advice! ** not only found everything that was needed but also installed it. Excellent work, super nice attitude! Will come back and tell everyone about this place - thank you very much, **!
Had a Duralast U1-3 Gold battery I had bought for my riding mower about a year and a half ago. I took it to the local AutoZone store in Porter, TX to have it tested. Much to my amazement, the guy simply tests the voltage and declares the battery is good. I asked "how can you say the battery is good without having done a load test on it?" I was told that was their procedure, if the battery was below a certain voltage it was deemed to be bad, otherwise good. I know enough about lead acid batteries to know you absolutely cannot test one by simply checking its voltage.
The battery has to be put under a load for a specific period of time-based on the batteries Cold Cranking Amps known as CCA. With the battery under load, the amount of voltage drop across the load is measured and this voltage determines if the battery is good or bad. Many times, one can put a bad battery on a charge and get a reading of 13 volts but said battery still not be able to deliver the amperage demanded of it. I took the battery to O'Reilly Auto Parts and they had the proper equipment.
First they get the CCA (Cold Cranking Amps) of the battery to be tested and input it into the test unit. The load test unit has two huge resistors inside and they get very hot. This puts the proper load on the battery for the test. Testing a lead acid battery in any other manner is a waste of time. Just because a battery can hold a charge at 13v doesn't mean it can deliver on its CCA rating. AutoZone's battery testing procedure, at least at the store I was at, is completely, utterly bogus. Have your batteries tested at O'Reilly.
AutoZone's battery testing procedures are a scam. I consider their testing methods to be completely fraudulent because batteries that really are bad will be tested as good. The only one that is helped by this is AutoZone, especially if it is a warranty battery, but on the other hand they also lose sales because batteries that really are bad are passed off as good. I have to conclude they must have a *lot* of warranty issues with their batteries and their testing methods will rule in their favor. There should be laws against this kind of gross behavior.
I had a very bad experience today. I went because my car starts cranking slow and I wanted to check my battery if that is the problem (it's a year and half battery). The guy said not enough power so he took off the battery for charging. He called me after 1 hour to tell me it's a bad battery and needs to be replaced. He sold me $140 battery, of course installation for free. He closed the hood and that's it. Then I asked him if he can check my alternator if the new battery is charging well. After the test he said: "Oh, it says charging failed. You should check your cables or alternator." So I was shocked and asked him how he knew that my old battery is bad when obviously there is a problem causing my battery to not working. I asked the guy twice, "Are you sure I need a new battery and my old one is bad?" Then I wanted to get the old one and he said, "I am so sorry but I can't give you your old battery because you didn't pay $18 for charging the old one." Whaaat!!!
So I offered to give him $18 for my old battery BUT I will check on two different places the battery and if it's good battery I will return everything because I don't want to spend $140 for no reason. He said, "Nope you can't. If it once installed, no returns. That's the policy." Whaaat!!! Even if I never needed your new battery. That's insane. So I came with an issue, then spend $140 and I am going back with the same issue? After wasting my 2 hours in this store finally I got my money back. So guys be careful. They just want to sell you new stuff no matter if you need it. Nobody tells you they got your old battery and probably they selling this batteries for recycle. Very bad service. Always check your stuff first before you go, just in case.
On 6/24/17 a battery cart rolled off the curb while they were changing my battery. Steve, manager came out said get a quote... I did, have made several calls to the store, he never returned my calls. I have to continue to call him. 7/1/17 emailed the quote & pics... No word back. Called 7/7/17 @ 4:30, now tells me the attachment didn't open. Really, can't hit the freaking reply button a week ago. Today said give him 30 minutes & he would call me back. As expected, not a man of his word. Still waiting 3 hours now.
I've gone to AutoZone for years because it's right down the road from me. Convenient. 15 years of so-so service. However, a Duralast battery that fails after two years and two months is complete garbage. Two months after warranty expires and no pro-rated time. It's even the higher CCA than the vehicle required. Its pretty disgusting a store carries garbage like this. The counter guy's reply, "Maybe you should have bought the gold series". Maybe they shouldn't sell garbage. Batteries are such a scam now. Thanks Obama for making laws that drove up the costs of batteries.
First off the acting manager was very rude and had no knowledge of anything. He had someone help me who was new. I have 3 cars that I use Autozone for all my parts. So today I go there for my brakes which is under warranty for my Tahoe. The inexperience guy told me that everything was good. He sees them and went got me new ones and all I have to do is return them for a full refund. This I know. I do this process all the time. Nothing different. Change them go back and try to get my money back and they said it's not in the system. Now everyone is standing around looking stupid l. This is the store #0986 in Stone Mountain GA. Never go here. Nobody knows what they doing now. I have a whole new warranty and I'm out $102 bucks.
The battery for my vehicle needed to be replaced in December of 2016 for my 2001 Nissan Altima. I purchased a 5 yr Duralast battery. The first one started having issues a few months after I purchased it. I thought it was something wrong with my car that was causing the battery to be weak, so I charged it a few times and lived with the weak charge for a couple more months. When I took it in they tested it, and the battery was bad. The replacement only lasted about 2 months before the failure of one of the cells caused my car to die on the freeway. I had to have my car towed to the shop and they tested my electrical system and the battery and once again the Duralast battery that I got from AutoZone was bad. I should have checked for complaints about these batteries before I put the same battery back in my car and it would have saved me a lot of money. Never again will I buy a Duralast battery.
I ordered a driveshaft from AutoZone.com a week ago Monday and I only went with them because they claimed they'd have it to me by Thursday since I paid an extra $63 to expedite shipping. Come Friday I still didn't have a shipping confirmation and my order status was the same as its been all along "Processing". I called and spoke with a lady that assured me she was going to move my order to their I.T. team to resolve the issue immediately and that I'll be hearing from them shortly. Monday afternoon comes around and still no word from anyone and no change on my order status. I called them back to ask for an update and this time I got a complete jackass that told me the order was fine. That the I.T. team was just finishing up correcting an issue on their end and that I'd have the driveshaft by Tuesday or at the absolute latest it would be Wednesday.
I explained to him that if they didn't have the part or if they had a problem just to let me know so that I could order one elsewhere as I'm in desperate need of getting my truck going again but he assured me everything was fine and I'd have it shortly. I quite wasn't comfortable with this guy as he came across like he just was telling me what I wanted to hear and was rushing to get me off the phone. I called back that night and asked for a manager to confirm what I was earlier told. The manager said they had a glitch on their end and my order was "froze". That it could be days before I.T. could fix the issue and that it would be best to cancel the order and reorder the item. She also assured me that she would personally put a rush my new order so that it will ship that next day.
I keep checking and nothing has changed. I'm week out and still haven't received a shipping confirmation. I'm no better off than I was a week ago as I'm still paying $40 a day for a rental car and have no end in sight. When she asked me to cancel the order I asked her several times if you're not sure of the shipping time or if you guys don't physically don't have the part let me know now and I'll order elsewhere but once again they screwed me. Everything I've heard from these people has been a lie. Lesson learned.
AutoZone Company Information
- Company Name: