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Reviewed Sept. 15, 2023
I have been buying parts from Autozone for 10 years as a business. However, they have gone downhill in the last year horribly. I spent thousands of dollars with them but when I call for a simple warranty on a part from 2023 I cannot get warranty coverage on it even though it’s supposedly has a three-year warranty. If you were going to sell Duralast gold batteries as a premium battery for more money, you should stand behind it. Today’s date is September 15, 2023. I have a battery that’s dated January 2023 and they will not warranty it. Basically tell me to just throw it in the garbage or give it back to them and they’ll recycle it because they make money on those recycling cores you know. I will sell it to a battery recycler for $20 before I give it back to them for free.
Reviewed Sept. 11, 2023
Ordered $363 of parts online 9/10/23 (to be picked up next day at local store in Louisville, KY) and was notified next morning via email that our order had been cancelled. Called the 800 customer service number and was trying to understand the customer service person - he said the store did not have the parts in inventory and for that reason the company cancelled the order. He said the company would have our $363 back in our account within 5 days. I asked why the store could not order the parts and the customer service person said the company would not allow that! I asked why again and the service person said our discussion was over and hung up on me.
So now we will not be getting the parts, we will lose the 15% LABOR DAY promotional discount and have to wait up to five days to get our money back. What a Great Company!! If at all possible, buy your parts elsewhere. The Vanguard Group, Inc. owns Autozone and apparently responsible for their Customer Service attributes!!!!
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Reviewed Aug. 14, 2023
I rarely go into these kinds of places. I usually feel so dumb trying to figure out how to get what I need. Thankfully this time Jason and Chad were working. Jason told me all I needed was my car’s registration and he would know everything he needed about my car. He sold me what I needed and Chad volunteered to put in my light bulb. They were both so nice and made me feel respected. Chad smiled the whole time he was out in the heat helping me. When he finished he thanked ME! I told him, "No thank you." I offered him a tip and he said no thanks, it was what he’s paid to do! Can’t tell you how much I appreciated it.
Reviewed Aug. 11, 2023
If you can go to a store, great, their store employees rock. But their online ordering is insanely terrible. Ordered a same-day delivery and the website said it would be delivered by 11:30am.. immediately after paying I get an email saying they'll let me know when there was a delivery time, so the website was just making things up. Around 12:30pm the store itself calls me to let me know it's getting brought to them at 2:30pm, then will be on its way to me..no worries there.. I'm not in a rush. At 1:30pm the website randomly cancels my order without communicating with me or, apparently, the store either. The reason for cancelling was because the product wasn't in stock...which we knew and was in the process of being resolved. Online support people couldn't undo the cancellation without double-charging me. Their online system is a complete mess. Avoid it at, literally, all costs.. because if you don't, your real costs will be worse.
Reviewed Aug. 11, 2023
Just now NEW-Edit. The store is great but the worker who was supposed to help us didn't do much to resolve our issue. UPDATE 7/2023: I am totally changing the previous rating to a less than ZERO because AutoZone doesn't care about **, disabled and female customers. They may have satisfied the required 'quotas' by hiring ** people BUT they don't the race as a whole. Complaining to management is fruitless as they will be dismissive about the discriminatory behavior. We need to hold companies accountable for how they treat minorities (Race, sex, gender, disability, etc.) when they take our dollars. Giving our money to their competitors may open their eyes up to treat everyone equal regardless of their personal biases. LOCATION: 482 W. Trenton Avenue, Morrisville, Pa. 19067 - AutoZone Auto Parts.
Reviewed Aug. 5, 2023
I purchased an fuel pump online. After I placed the order the address that they had out on my reward which is suppose to be my shipping address the associate wrote my address wrong. I called to have them fix it. They told me they would handle it with FedEx. They fixed one of the order that was going to be shipped first but not the other. I spoke to a manager Author from corporate which told they returned it to the vendor because they did not fix the address and his solution was to Refund me and wait 3-4 days to get my refund and would not try to fix this problem and send me what I paid for. In other words, go buy it someplace else. Amazon even had it cheaper and I told them why would I continue buying from Amazon when they don't care in losing clients, they do not want to do the work. I do not recommend doing business with AutoZone... terrible experience.
Reviewed June 21, 2023
Good customer service is nearly a thing of the past, but not at AutoZone store # 2726 in Surprise, Arizona. I needed new wiper blades for my 2018 Porsche. To begin with, they had in stock all three wiper blades. The Manager, **, took time from his busy day to be sure that I selected the correct blades and then expertly installed them for me. With the summer rains coming soon, this was necessary and very much appreciated. I fully recommend this AutoZone store to anyone that is in the vicinity. Thanks Again, Ramon!
Reviewed June 19, 2023
I used to go to O'rielly's, but I have had the best customer service experience at AutoZone since then. I have always gone there. This location has one attentive staff named Rick M. He always takes care of business, especially the customer. I like this location on 67th Avenue on Bell Road. I choose it because this is one of the best employee. He always gets the job done fast.
Reviewed June 12, 2023
Bought bad transmission. They won't refund me or help me with this. I call constantly asking for help. No response. Should I press charges. 3 mechanic shop says it's no good. I even replaced the oil twice and replace solenoids. Still does not have all the gears.
Reviewed June 3, 2023
I've bought from AutoZone in Dickson Tn for many years, under my phone number they had my name listed twice, never paid much attention, just reminded them to check there every time I went because there was warranty information listed under both spellings, A week ago I called to check on a warranty and was told one of them was gone. That it was never there. It was. It’s been there at least 10 years. I ask if I could speak to someone higher up. The store manager got on the phone and said the same thing the young man said. So I ask if there was someone else I could speak to, mind you I’ve bought a lot of parts for that old Dodge Ram of mine so the parts have been expensive, the store manager Chris told me to Google it and hung up on me.
So I googled it and called corporate in Memphis who told me after I explained to him that the district manager in the area would contact me. I work in customer service so I understand we get busy but now it’s been almost a week and no call, so buyers beware. They will delete your information if you have more than 1 name under your phone number and not honor the expensive lifetime warranties that you pay for.
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