AutoZone Reviews

I would like to give a huge shout out to Mike ** from the sunset AutoZone. He was a huge help in getting my battery changed in my truck. I will recommend people to AutoZone and tell them to see Mike.👍

I knew I needed a new battery, and I did not want to spend an arm and a leg buying one, so I went to the AutoZone near my job on Rt. 130 (Crescent Blvd), and those ladies were Amazing!! Michy took her time, had my new battery on, and cleaned up instantly, even with all the corrosion the old battery had on it. Rosa took her time and listened to my issue, and even though I was frustrated, her tone of surety helped me stay calm throughout the process. I would definitely recommend this AutoZone to Everyone! Ask for the ladies, Michy or Rosa; they will definitely help you understand what we women usually don't.

Usually when I go to Auto zone I almost expect a disrespectful and or snide remark. Most times that I go to AutoZone they’re disrespectful to my husband which baffles me and makes absolutely no sense. So when I go into a job, I expect there to be professionalism and respect to say the least. This time not only did we get the help that we were looking for but we were met with kindness and compassion. Aneudy was godsent. He was knowledgeable and helpful. He didn’t rush us. He was the prime example what customer service should always be. I’m just a few days late posting this.

I had such incredible service from Mr. ** that I refused to leave the parking lot of the store before writing a review. As I try and fix things myself, I went in looking for a Freon kit for my Nissan. I was greeted by another member who was kind enough to show me what I needed. Upon checkout, Mr. ** explained how to add the Freon since it was my first time. He described what to look for, how to install properly and how to avoid overfilling. Upon checking out, he walked me out and showed me exactly where to attach the hose and walked me through the entire process again. He was kind, extremely knowledgeable and patient. I am thankful he is with you and that he is honest. Thanks again to Mr. ** for taking such good care of me. He saved me a lot of time and frustration! I already texted my brother and father to visit AutoZone for all their vehicle needs. Location SR 64 in Bradenton. Highly recommend!

I went to the AutoZone at 38th and high School Road. James the manager was the best and Antoni gave me the best customer service ever and they really helped me out a whole lot and I cannot thank you guys enough. Keep up the good work. Valarie

In February of 2025, I took my vehicle to my mechanic for routine 100K maintenance. The pickup was running fine. After two attempts at repairs/updates using AutoZone parts that failed or were incorrect for the application, OEM parts were requested and installed. They worked great until they didn’t (at the end of May 2025)—the timing gear broke and caused catastrophic engine failure. I relied on AutoZone management promises to cover my and the mechanic’s extra costs, including a new engine. I ultimately had to order and pay for a new engine and its installation at the end of July of 2025.

On August 23 2026 I was looking for a battery for one of my vehicles. I was the only customer in the store and there were two sales persons standing at on of the registers laughing and talking. I proceeded to the battery section and found the one I needed and by that time I had found the product I needed. I am 77 years young and walk with a cane so carrying a battery is somewhat difficult. The sales person who looked to be about mid 20s finally noticed I was in the store and asked me if I found what I needed and I finally made my way with the battery to the checkout area where the young fellow asked me cash or card with me still struggling to get toward the correct register. He put the battery in the register and I paid with my card and then I carried the battery all the way to my truck.

I found my item on their website. I called the store. The guy told me he had my part. When I got to the store. I was told they didn't have it. So next I ordered and paid for the part. Was told would be in next day. Showed up after 5 pm, when I was told the part would be there. And was told my part would be in the next morning. After 3 wasted trips to AutoZone. I got my money back and will never shop at any AutoZone. I was a customer for over 10 years. Now I will just shop online from now on. Will not waste my time with AutoZone.

Do not order online, order a starter and got shipped overnight. Didn't receive until 4 days later. And not a starter but a wheel hub for a completely different vehicle. They said it would take up to 48 hours to expedite a return then they could send a replacement after the return. Called again the next day and was disconnected twice with no call back. Would not give a refund because I had wrong part. Lol radio advertisement just said no hassle ordering.

Im was great. So professional and very nice; she was also very helpful and took the extra step to help me. Promote her. She is the best agent in the store #**.

Good afternoon I always shop at Autozone. I needed assistance with my battery posts. Mr. ** came to my rescue. Mr ** works at Autozone on Bushriver Rd. This employee knows his job. Thank you for great customer service!

HORRIBLE service at AutoZone located at 995 Poplar Avenue, Collierville, TN. The employees are dismissive and not at all helpful! I was sold the wrong gas cap for my car and when I came back in to see if I could possibly get the right gas cap, the older employee seemed to be irritated and very annoyed with me. Don't know if he was having a bad day or what his problem was, but he was unprofessional and offered very little assistance. Because of his attitude, I immediately asked for a refund, got my money back, and went down the street to O'Reilly! I won't ever go to this location again!

Completely ridiculous. I shop here Constantly. But will never again. I purchased brake pads and rotors online. Spent 300 dollars. Got to the store to pick them up, had an unprofessional "Manager" who claims he owns the company shrug and laugh and say "what do you want me to do?" So on top of listing online that they have a product in stock. Then when you arrive they don't. Brandon is unbelievably Terrible customer service. The biggest issue wasn't even that. I have three kids. I'm not rich. I don't have 300 more dollars to just go act like it never happened and find another store to buy them at.

I needed new windshield wipers. I didn't know the difference between the wipers or which ones would fit my pickup. I didn't have the time to figure this out. Kim, (Washington Store) was the associate that greeted me and helped me. She knew exactly what would be best for what I needed. She then installed them for me. She was knowledgeable and very helpful. Kim saved me time and some frustration.

This is not about your store but one of your employees. I am a 78 YO female. I was driving on Glassford Hills in Prescott Valley, AZ & had a tire blow. I pulled off the road, turned on my hazzards, got out & looked to see which tire, got back in & started TRYING to call my insurance for roadside assistance. A young man pulled in front of me & inquired if I needed help. He said he'd observed me looking at my tires & offered to put on my spare for me (which he did & I know saved me a great deal of time). I found out he works at Auto Zone in Prescott & his name is Nick. This experience was incredibly moving and shows the exceptional personnel you hire.

Battery was temporarily installed incorrectly by their technicians (reverse polarity during service). Right after leaving, my car wouldn’t start. An electrician later confirmed a blown main fuse consistent with an electrical fault during installation. We returned to the store and they denied everything. Very disappointing experience for a basic battery installation service.

I had an excellent experience at the Blackfoot, ID AutoZone store. The customer service was truly outstanding from start to finish. The staff was incredibly knowledgeable, professional, and genuinely helpful—they took the time to answer my questions and made sure I got exactly what I needed without feeling rushed. It’s not always easy to find a place where employees are both friendly and well-informed, but this team delivered on both. You can tell they care about helping customers and take pride in their work. Overall, this was a great experience, and I’ll definitely be returning next time I'm in the area and need auto parts/supplies. Highly recommend this location to anyone looking for reliable service and support!

Manager called and resolve the issue, thank you.

When I came in today to the Autozone in Hauppauge, the store manager was making a dark humor joke, and I got offended by the joke, and I want to see consequences for the store manager actions and I will no longer be purchasing anything from that store ever again because of that store manager.

I ordered a battery tray yesterday and paid for it. I needed it for my vehicle because my vehicle is registered to go to a high security account and that's the only vehicle I can bring in, I ordered the part at 9:30 am and they said it would have to go through their warehouse, which is 60 miles away. I explained to them how crucial this part would be, where I have to have it. They said it would be no problem, and they guaranteed I would have it by noon on Sunday 4/5/2026.

I bought Valvoline oil to do an oil change and the following day went to change the oil in my truck and here what I bought was used! Someone had swapped with used oil and then I take it back to the store and they would NOT return it and acted like I was the one that did it. They were rude and did not seem to care. Well whoever returned it got away with it. OR was it someone that worked in the store that did it and they are ripping people off. Just terrible what goes on today. Feasterville AutoZone at 284 East Street Rd.

Staff were friendly and all that. No problems there. I purchased a starter for my truck two days ago and it said that it met all vehicle specs. (Most non-fitting/conforming parts will show online.) I received no message stating that this part would not fit. (And it's hard to tell because my starter is inside the intake manifold.) Obviously after already opening my engine up and removing the old starter it was clearly not a match. I inevitably had to go purchase a starter from O'Reilly's, and return the one that was incorrect. I don't see how their website not providing correct information means that I'm now almost 300$ in the hole and have to wait multiple days to get my money back. They're essentially holding my money all because of their website not working properly.

My experience with this AutoZone store has been nothing less than perfect. I've always been greeted by their staff that is most helpful and patient to the customers. Today I needed help with a part for my car and this young man was most polite and helpful. Thanks Michael C.

Esteban was awesome, knowledgeable, and professional. He took the time to explain what he was doing and showed me step by step. You rock Esteban in Gettysburg, PA AutoZone. Truly understanding my problem and compassionate enough without too much empathy. Very polite young man who brightened my afternoon.

Jean provided excellent customer service and was very helpful. She went above and beyond to help me find the part I need. I will definitely shop at the location in the future. Got me in and out of the store no problem.

I've been purchasing parts from AutoZone for 40 years because they have a lifetime warranty and I keep my vehicles for a long time. Today I tried to get one and was told that I have no warranty on that part and as a matter of fact that I have NO warranty on anything in the system. With the purchase of starter, alternator, ball joints, CV joints, struts along with a few more nothing is covered unless I find the original receipt. If I have to keep all of that then why do they need all of my information to put it in a file for them to keep? Called corporate office and they said nothing they can do unless I find the receipt on all of the parts.

I placed an order online. I received the email confirming that the order was ready for pickup. When I arrived to the store a couple of hours later, the representative told me they did not have the item without any remorse. They refund me but it was a waste of my time.

I am not happy with this place. I bought a new manifold catalytic converter in Nov 2023 and in Oct 2025 it went bad. AutoZone did replace it for me at the time and was great but they did not have the original one available so they replaced it with a different one and I thought all was great but I was wrong. It is Feb 2026 and the new one broke all apart and this time all the inside of it went straight into my other car and ruined it but autozone said there was nothing they can do about the other one but they did replace the one that we bought not even 6 months ago which is a good thing.

Went to AutoZone in Show Low Arizona. I was greeted by the Staff well well with a, "Good Morning and how can I Help you." This young man I pretty sure was name Heden helped me even put the air filter in and was happy about it, "Come again and have a nice day." This guy is a great guy to have as a employee. He is people like him make people come back.

The online system is a joke. I orders items to do my oil change and I was all set got my online discount and picked free delivery. Then day two I got a notice that they didn’t have oil I wanted or filter so the canceled it which shrunk my discount. Then day three came and again canceled another item that I really needed. Again lost all my discount applied cuz now it was under a 100 and now have to wait 5 -7 days to get money back. This is a joke. Customer service doesn't know up from down and my local store the young lady that’s a manager is a jerk, very passive, doesn't care. I’m never ordering online again. Waste of time. Uber 30 in savings lost. This is a scam!

The Holly Springs location on Main St. is the worst place to deal with. Purchased two Bosch wiper blades. A free spray and $15 reward was in the ad. I did not get the spray nor the $15 reward. Instead, he gave me 10% off my purchase because the spray did not ring up free. I did not notice the 10% off till I got home. Called corporate office, and they said they could not help me because I did not take the spray. It was not even offered to me when I left the store. I will take my business elsewhere.

If you want bad service, unqualified and service from employees that don't half know what they're doing, this is definitely the place to get it. I have NEVER gone to an auto parts and was so disappointed at the lack of knowledge than when I wasn't to the AutoZone on Waughtown St in Winston Salem, NC... do BETTER when it comes to vetting who you hire, dear GOD! When the employee can't get a battery out to replace...but then doesn't even tighten it back up completely or correctly.... If you can get to another auto parts, go there... this place is a joke, really.

If you are looking to purchase an engine for your Jeep Wrangler, I'd advise you do that elsewhere! I purchased an engine October 2024. It had a 3 year warranty. The engine blew up at 1 year 3 months at 7,500 miles. I did my oil changes even before scheduled!! It was a faulty engine!! My mechanic said that all the engines from Auto Zone have been garbage!! I called wanting a refund and they refused but said they would give me another engine. This is really not acceptable because I really don't want to be stranded with a garbage motor again!! It's very frustrating!!

Horrible Service in the store located at 2149 Airline Road, Corpus Christi, Tx, 78414. I went to the store on Monday Feb 02, 2026, to use the warranty for my defective battery and the "teen" so called Manager dismissed my claim because, as per her professional and expert opinion, the Battery tested good. I had explained to her that overnight I disconnected the battery from the car (to avoid Parasitic Draw), and in the next morning the battery doesn't have enough power to crank the starter motor, and I have to jump the car with my other car, and it started right away. She continued, as a broken record, claiming that the battery is good, because the tester says so, for your information of course it tested good after being charge by the alternator, you can't test self-drainage with that tool. Please contract qualified technicians that understand how cars functions and are able to troubleshoot with the information provided by the client.

I was disappointed in the way Jordan, in Louisiana phone number ** handle my complaint. Mike did the wrong work order on my Honda Odyssey 2005 EXL. He called me and told me it was ready so when I picked it up it sounded okay. But when I got to driving it, I was experiencing the same issues. VSA light flashing and that's the reason I went to them for the VSA light and the mechanic Bill told me it was my intake valves and sensor. So I paid on my account so that the work for the sensor and intake valves that was misfiring could be fixed.

I was helped by a woman name Anna Marie today and she was very nice. She works at 30th location. Store 1649. She a great help. I do recommend this location to anyone. Never have a problem when I go there. 👍👍👍👍👍Written by Lynette.

They lie to you. Said I was getting overnight shipping. And now it's not coming for 5 days. Called in and they told me, "Tough tits. Don't know what to tell. You cancel it if you don't want to wait." Very rude. Disrespectful. I don't think I'll ever be shopping here again now. O'reilly's will be my go to.

Ordered a jump box online, when my car wouldn't start. Paid for jumpbox and delivery, with my debit card. Three hours later, they call me, tell me jumpbox is not available. I have to wait 3-5 business days for my refund. Are you KIDDING me??? My car won't start, I need a jumpbox, they took my order and charged my card...now no jumpbox??? Years of patronage, thousands of dollars later. Kiss my effing **!

I was at Autozone store at Bedford on Harwood & 121 Hwy for low beam light for my vehicle. The sales associate was very courteous in service me: he guided me and offered to install parts free of charge.

Very unhappy. I orders a product online 7:50 am I chose to have it delivered same day to auto repair shop. After Payment was made I checked conformation, my order is set to be delivered 12/20/25. I called customer service to see if I could get it canceled or if they can correct the delivery date. CSR said could put in a request but it was it was very unlikely, I insisted that she did. CSR informed me that I would have to wait until it's delivered on 12/20/25 and then take it back into a store for refund. I don't understand why it couldn't b3 canceled in such short of time.