AutoZone Reviews

AutoZone can be a scam during warranty exchanges. I started writing this review and started venting about my experiences and realized that it had gotten way too long so I'm going to cut it short. I had a similar experience today that reminded me of why I made AutoZone my last option when purchasing parts. They will claim (at least my local store) that they don't see older purchases in system knowing it's a good chance that you won't still have receipts to prove. The last time it was for an exchange on a battery. It was their own battery with purchase dates on it to show it was still under warranty.

I just had one of the most unprofessional and disrespectful experiences with this AutoZone location. I called with a simple question about my car battery, and the employee immediately refused to give me his name, even though the call began politely. When I asked if he had a supervisor I could speak with, he said, “I’m the only one in here,” and still refused to provide any identifying information. On top of that, he wouldn’t even confirm whether they had the battery I was asking about — he was deliberately unhelpful and dismissive.

I am very disappointed. I bought an air compressor from AutoZone on 3/24/24! Which cost me $180. I have followed the instructions by the tee, went to use it today. I was able to put air in two of my tires and then the air compressor stopped working! I did not pay this price for it for it not to even last two years. It was the Duralast-1200 DL! Waste of money!

My car died and I needed a jump, I was by myself with nobody to call. I called Autozone in hillsboro, mo and an off duty employee, Riley, came to my assistance. He informed me that it was the battery terminal. I went to purchase a new terminal and Riley came out and put it on for me.

Last Tuesday my battery in my car died. I bought one at Auto Zone. 7 days later I come out to a dead battery again. They sold me an old battery 3 years old &18 months warranty and kept my battery caging too!

Spent 10 minutes picking out a few items for my ride but decided to go shop elsewhere when the salesmen decided they would rather shoot the bull with a customer vice taking care of their customers! Piss poor experience to say the least!!

John R at the Brooklawn store was a great help and did a great job helping to see what the problem was in our car! Class A gentlemen. Very helpful service. My girlfriend was freezing from low coolant and didn't know a thing about coolant levels. Now we have a nice warm car for her to get back and forth to work with.

I just have to share this amazing experience I had at Auto Zone on Great Southwest in Grand Prairie, 75052! On 11/2/25, I was blown away by the top-notch customer service. There was this super helpful rep, number 77, who made our trip so seamless. We were picking up two headlight bulbs for our Kia and planned to install them ourselves, but he offered to take care of it for us! He was incredibly nice and got the job done way faster than we ever could. I'm genuinely grateful for his help and appreciate the care he put into his work. I'm definitely a customer for life now!

Joe and Cody ** are the best at the Red Wing MN store. Very knowledgeable and friendly. Thank you. Helped me out a lot and very knowledgeable. Highly recommended this store for your auto parts. You'll be very satisfied.

⭐️⭐️⭐️⭐️⭐️ Outstanding Service at AutoZone Oceanside! I don’t often write reviews, but the exceptional service I received from Kyle, one of the managers at the Oceanside AutoZone, deserves recognition. Kyle went above and beyond to help me get the correct part for my car and even installed it for me on the spot. I wasn’t getting the support I needed from the dealership — despite my car still being under warranty — but Kyle took the time to listen, explain my options, and make sure I got exactly what I needed without trying to upsell me. Thanks to him providing the right bulbs, I was able to return to the dealership and finally get my warranty service completed.

Very disappointed. I've purchased from Autozone for years and never such an issue. I recently purchased Duralast Tire pressure sensors. The issue is, NO ONE CAN PROGRAM THEM. I've contacted numerous shops within 50 miles and no one can program them. I don't understand how they can sell a product that apparently can't be programmed. I did a Google search and there's a programmer, but I can't find a new one anywhere. Used on eBay for $125-$200+. I asked at Autozone and they had no idea either. Product sucks and I'll shop at Advanced going forward.

Dear AutoZone Corporate Executive Team, I just wanted to let you all know that I have been doing business with store #1454 on Veterans Memorial Drive here in Houston, Texas every since 2001, which is well over 24 years, and I find the Manager (Mr. Ed **), and his staff to be very helpful, supportive, and knowledgeable when it comes to my getting the right parts for my vehicles. I even recommend that particular AutoZone location to family and friends whenever they have a need for automotive parts. So, Kudos to Mr. Ed ** and his entire staff at store #1454, way to go you guys!!! AutoZone Rocks!!!!

Ed and Yvonne store #6537 both looked throughout the store and on the computer to try and find a specific parts. They explained to me my best alternative options, etc… Great experience, outstanding customer service.

Autozone in Fairpark was very rude. I just moved to the area, I got strange looks and one of the workers said they didn't want me there. I guess if your name is Latricia don't go there. I don't know the people but they act like they don't want to be there. I bought my jumper cables and left. 10/25

Unprofessional Service and Poor Customer Support! I wish I was a mystery shopper… It was that bad! SKIP THIS STORE (904 E Sample Rd Pompano Beach, FL 33064). Visited this location today seeking help with an evaporative emission system part for my 2019 BMW X2. I provided the year, make, model, and fault code (P0446), along with the part name, but did not have the exact part number. The employee at the counter (young black American female) struggled with the spelling of “evaporative,” repeatedly entering it incorrectly despite my attempts to clarify. When I politely pointed out the error, she became defensive and blamed me for not showing her my phone clearly enough (which I had already done). Her tone shifted from dismissive to confrontational. What made this worse:

I want to give a shout out to Cassie ** at Autozone in Royce city Tx. She was extremely helpful and very knowledgeable and helped me get the right part for my vehicle. She is very knowledgeable and she is a tremendous asset to Autozone. I am a repeat customer and it’s because of this young lady that I keep coming back to Autozone for all my parts needs. I think miss ** would be a great candidate to have her own store to run! You don’t see people go above and beyond to help their customers like Cassie does anymore. Thank you for always exceeding all my expectations as an Autozone customer.

Worst experience ever. I bought a battery and one of their employees installed it. I knew something was wrong when he took the battery out and turned it around. After almost 2 hours of waiting on him to finish when I started my truck I got a alert that said "battery not charging stop vehicle". The guy tested the battery, starter and alternator. It said the alternator was bad. I explained he killed my alternator when he turned the battery the wrong way.

Do not trust AutoZone. They are nothing but liars, I paid extra on an important order of brake rotors to be here next day, ** lied, I have a confirm email saying they would be here today, then I track them and they show Monday. Liars!!! I called customer service and some lady that sounds like a call center in another country could care less... I call this fraud. Autozone sucks. All the research and I end up being taken advantage of.

This is specific to their online site and not any individual store. This is specifically focused on oil brands for sale on their website. Without entering any car info all brands of oil will be visible. But once you enter your vehicles info those oil brands will become limited. I don't mean just the oil for diesel engines. I used to own a Lexus 300h that took 0W-20 full synthetic and now I own a Mazda CX-5 non-turbo that takes 0W-20 full synthetic. I enter my current vehicle info (Mazda) and Pennzoil along with Mobil 1 both disappear. To make sure I'm not just crazy, I enter my old '16 Lexus ES 300h as my vehicle and Pennzoil along with Mobil 1 reappear.

So, my son-in-law was fixing my vehicle, and I went to get the parts the first few times. However, this time, I couldn’t make it, and you think they wouldn’t care how he showed up? Well, my son-in-law was a bit dirty from working on the car. What mechanic stays clean? 🤭 Anyway, the ignorant sales team was being very disrespectful and kicked my son-in-law and my daughter out. They refused to provide them with services because my son-in-law was all in his mechanic era. 🤭 I used to love going to this place to get parts for my cars or whatever I needed. But since this happened, I’m not going to give them any of my hard-earned money or my business. Who denies someone services just because they’re in their mechanic clothes? This happened at the smelter location. I think it was very unprofessional and rude.

Mike M is amazing. He took the time to help me out with what I thought was a simple light bulb change but turned in to a little more work and he was very kind and help me find the part I needed and showed me how to fix the problem.

Very bad online ordering. No tracking updates, none delivery on specific order, no response from customer service. Online is absolutely useless if you need parts immediately. Had to order high performance since even though listed normal part wasn’t available.

I ordered about $500 worth of brake pads, rotors, spark plugs, an oil filter, and some other consumables for next day delivery through the app. I received an email the next day that my order was cancelled. For some reason, I was charged only for one of the items (front pads) and all the other items were canceled. I called customer service and both the original rep and then his supervisor were telling me it was my bank’s fault. My bank said it couldn’t be their fault since AutoZone successfully charged me for the one item they singled out on my order and that AutoZone would’ve had to split the transaction that way (one transaction for the one item, and another transaction for the remaining items that was cancelled on their end).

I placed an order for 2 heavy duty exhaust fans on 8/19/2025 for around $550. They estimated 2-3 days shipping. It’s 10 days later, 8/28/2025 I called them to see why it’s taking so long to deliver. They told me they need to check if it’s in stock. Amazon can deliver in 1-2 days. They can’t deliver in 10 days, they only offer a refund. They list things for sale that they don’t actually have, and can’t deliver. Don’t order from them if you actually need the part.

I discourage anyone from trying the AutoZone online shopping until they change consumer policy. They advertise a 20% discount on products if you purchase over $100 if sent to your home. However they give little discounts of $8 instead of the $20+ to keep you from getting your total above that amount for the greater discount. If you don't catch it at the point of sale... They don't honor the greater discount and you can't refuse the arbitrary little discounts they attached. If you call within a couple hours to change your sale or cancel then too late... They say they already shipped it... In California if a discount is offered and your subtotal is over the amount to trigger that discount... Then you better give that discount... Otherwise it is a bait and switch.

While ordering parts I noticed that my address was incorrect after trying to change it several times over 4 years. In-store, website, app and over the phone didn't help. When I placed the order I was asked delivery questions. I sent it to my address. The products were sent to the old address. I went to the old property to see if the owners were home and they were not, but I did see my products on the front porch. The owners had installed Ring doorbell. They were not home but left a message. I called the store that I frequently use and explained the situation. The employee told me to just take the items since my name was on the packages. She was advising me to commit a crime.

My name is Stacey **. I visited the Tuskegee store. I was helped by Albert **. Great experience. I had trouble with my battery on Saturday 8/16. Told him what was going on and he got right to it. Great attitude and patience. It was so hot outside but he finished the job and I greatly appreciate him.

I will make this Bell & Grand I. Surprise my Auto Zone location. Outstanding customer service received from Christopher T. He went above and beyond to assist me & my husband with our brake lights. He replaced both of them in minutes and helped us to get back on the road without worry. He was very friendly and courteous and very professional as well. Thank You!!! :))

I have been a longtime AutoZone customer for any car parts-related and/or related repair issues. I have found them highly focused in helping customers. Recently, Mr. ** helped me with a van headlight bulb replacement in a way only AutoZone could. Based on several years of very positive experience, I highly recommend AutoZone for any car parts-related and/or repair problems. They also help directing you to a suitable place when they are not equipped to do so. My recommendation for AutoZone is extremely strong. Hope you all get to benefit from them.

8/13/2025 3 Alternators have failed straight out of the box. They got my core that's $40.00 I'm not getting back my time back & forth, install time in & out. 8/12/25 they had on the shelf one was A core in a new box. The other 2 out of the box failed. Today 8/13 was suppose to have A new one and out of the box failed. This has caused great inconvenience to myself and now the mindset is and after seeing AutoZone isn't BBB accredited myself and many friends whom own shops will be spoken to and given the heads up AutoZone isn't trustworthy as far as Duralast parts go.

Good morning, as it is morning 5 o'clock when I decided to wake and use the bathroom. On this day, Which was glorious until around 12 noon or so I remembered I had a order at Auto which was already paid for but just need to be picked up. Again, I'm just leaving church and remembered the item that needs picking up, when I approach the entrance to Autozone. Only Auto Zone for miles but on this day, the same ** female that has an attitude every time I go in the store. She doesn't have an attitude problem with me every time but she has one, (attitude), with someone when she's there ever fine I visit.

Today I had a problem with my VTM-4 Check Engine light. Because I was visiting from Boston area (200 miles) I was concerned about driving back home and breaking down. I visited Store # 1879 with RAJ representative helped me by running a diagnostic. He truly made an impression. With his politeness & knowledge. Great store, visit RAJ, an exceptional service person.

AutoZone is the worst parts store. Usually gotta buy three or four parts before you get the right one that works. Thought I only needed three coil packs. Bought them charge full price then ended up buying five more. Ask them to credit the three and charge for all eight. Would not do that. Fine. Paid full price that was fine. Ended up being something else the problem so decided to trade the truck in and buy new. Had one part that said it was no good so try to take that one part back. Lifetime warranty would not take it back. Only $67 but is very upsetting store on 35th Ave. and Southern workers very rude. Do not use AutoZone. Spent over $500 on just those parts. Been using them for years. Never use them again. Use Parts Authority. Don’t have to take their parts back.

I’d like to share my recent experience at the AutoZone located at 6240 Oxon Hill Rd, Oxon Hill, MD. I was assisted by a sales associate named **, and I have to say—he was outstanding. His professionalism, knowledge, and exceptional customer service truly made a difference. I came in with a frustrating issue involving the wrong battery for my car, and ** went above and beyond to help resolve it. What began as a stressful situation quickly turned into a positive experience, thanks to his patience and expertise. I visit this AutoZone frequently, and ** is by far one of the best team members I’ve encountered. I truly appreciate his dedication to excellent service and wanted to make sure he gets the recognition he deserves.

I went to Auto Zone in Kings mtn. Got the best customer service ever! He helped me put on my wheel covers on my grandson's car! He was amazing, can remember his name but he was very helpful to me! I will definitely be back at auto zone for my future vehicle needs!

I place an online order, because they offered 20% discount and free next day delivery on orders over 100.00. The local store had the part in stock, but it was going to be next day delivery and I could live with that. It is now 5 days later, and I still do not have my part. If their customer service was worth anything, they would have had something like door dash pick the parts up, from the local store, and had them delivered to me. Or better yet, tell me that since they were not able to uphold their end of the transaction, allow me to pick it up and give me the online price. I will NEVER do business with them again.

I've always gotten great service at AutoZone but a couple nights ago it was exceptional by the assistant manager, a young man who was very eager to help with all my concerns. The young lady Brittney ended my exceptional service by actually repairing it for me fixing my problem which could have proved fatal if not addressed. I would like to say thank you both for such a great experience, I will recommend to friends.

Ordered parts Friday to be shipped to house. They offered overnight shipping and never arrived. With all the company trucks you would think it wouldn't be shipped by FedEx. Well after contacting customer service they were no help other than telling me to go buy the parts from store and then return up there a 2nd time to return my order. Very unhappy! Unacceptable.

My windshield wiper was broken and I needed to have it replaced. Colton at the Hanford store # 05822 was very helpful finding the correct blades (I purchased 2 at his suggestion) for my vehicle. He offered to put them on for me and did a wonderful job. His customer service skills are excellent and he actually cared about the service he gave me. He thanked me for my business and invited me back. EXCELLENT young man. He really is a great asset for your company!!

The store located in Barton St. in Pawtucket RI is the worst store to go to. Is run by kids that they have no knowledge about cars. They relied on computer down to sell you the wrong stuff. AutoZone needs to step out.