AutoZone Reviews

Staff were friendly and all that. No problems there. I purchased a starter for my truck two days ago and it said that it met all vehicle specs. (Most non-fitting/conforming parts will show online.) I received no message stating that this part would not fit. (And it's hard to tell because my starter is inside the intake manifold.) Obviously after already opening my engine up and removing the old starter it was clearly not a match. I inevitably had to go purchase a starter from O'Reilly's, and return the one that was incorrect. I don't see how their website not providing correct information means that I'm now almost 300$ in the hole and have to wait multiple days to get my money back. They're essentially holding my money all because of their website not working properly.

Jean provided excellent customer service and was very helpful. She went above and beyond to help me find the part I need. I will definitely shop at the location in the future. Got me in and out of the store no problem.

I've been purchasing parts from AutoZone for 40 years because they have a lifetime warranty and I keep my vehicles for a long time. Today I tried to get one and was told that I have no warranty on that part and as a matter of fact that I have NO warranty on anything in the system. With the purchase of starter, alternator, ball joints, CV joints, struts along with a few more nothing is covered unless I find the original receipt. If I have to keep all of that then why do they need all of my information to put it in a file for them to keep? Called corporate office and they said nothing they can do unless I find the receipt on all of the parts.

I placed an order online. I received the email confirming that the order was ready for pickup. When I arrived to the store a couple of hours later, the representative told me they did not have the item without any remorse. They refund me but it was a waste of my time.

I am not happy with this place. I bought a new manifold catalytic converter in Nov 2023 and in Oct 2025 it went bad. AutoZone did replace it for me at the time and was great but they did not have the original one available so they replaced it with a different one and I thought all was great but I was wrong. It is Feb 2026 and the new one broke all apart and this time all the inside of it went straight into my other car and ruined it but autozone said there was nothing they can do about the other one but they did replace the one that we bought not even 6 months ago which is a good thing.

The online system is a joke. I orders items to do my oil change and I was all set got my online discount and picked free delivery. Then day two I got a notice that they didn’t have oil I wanted or filter so the canceled it which shrunk my discount. Then day three came and again canceled another item that I really needed. Again lost all my discount applied cuz now it was under a 100 and now have to wait 5 -7 days to get money back. This is a joke. Customer service doesn't know up from down and my local store the young lady that’s a manager is a jerk, very passive, doesn't care. I’m never ordering online again. Waste of time. Uber 30 in savings lost. This is a scam!

The Holly Springs location on Main St. is the worst place to deal with. Purchased two Bosch wiper blades. A free spray and $15 reward was in the ad. I did not get the spray nor the $15 reward. Instead, he gave me 10% off my purchase because the spray did not ring up free. I did not notice the 10% off till I got home. Called corporate office, and they said they could not help me because I did not take the spray. It was not even offered to me when I left the store. I will take my business elsewhere.

If you want bad service, unqualified and service from employees that don't half know what they're doing, this is definitely the place to get it. I have NEVER gone to an auto parts and was so disappointed at the lack of knowledge than when I wasn't to the AutoZone on Waughtown St in Winston Salem, NC... do BETTER when it comes to vetting who you hire, dear GOD! When the employee can't get a battery out to replace...but then doesn't even tighten it back up completely or correctly.... If you can get to another auto parts, go there... this place is a joke, really.

If you are looking to purchase an engine for your Jeep Wrangler, I'd advise you do that elsewhere! I purchased an engine October 2024. It had a 3 year warranty. The engine blew up at 1 year 3 months at 7,500 miles. I did my oil changes even before scheduled!! It was a faulty engine!! My mechanic said that all the engines from Auto Zone have been garbage!! I called wanting a refund and they refused but said they would give me another engine. This is really not acceptable because I really don't want to be stranded with a garbage motor again!! It's very frustrating!!

Horrible Service in the store located at 2149 Airline Road, Corpus Christi, Tx, 78414. I went to the store on Monday Feb 02, 2026, to use the warranty for my defective battery and the "teen" so called Manager dismissed my claim because, as per her professional and expert opinion, the Battery tested good. I had explained to her that overnight I disconnected the battery from the car (to avoid Parasitic Draw), and in the next morning the battery doesn't have enough power to crank the starter motor, and I have to jump the car with my other car, and it started right away. She continued, as a broken record, claiming that the battery is good, because the tester says so, for your information of course it tested good after being charge by the alternator, you can't test self-drainage with that tool. Please contract qualified technicians that understand how cars functions and are able to troubleshoot with the information provided by the client.

I was disappointed in the way Jordan, in Louisiana phone number ** handle my complaint. Mike did the wrong work order on my Honda Odyssey 2005 EXL. He called me and told me it was ready so when I picked it up it sounded okay. But when I got to driving it, I was experiencing the same issues. VSA light flashing and that's the reason I went to them for the VSA light and the mechanic Bill told me it was my intake valves and sensor. So I paid on my account so that the work for the sensor and intake valves that was misfiring could be fixed.

I was helped by a woman name Anna Marie today and she was very nice. She works at 30th location. Store 1649. She a great help. I do recommend this location to anyone. Never have a problem when I go there. 👍👍👍👍👍Written by Lynette.

They lie to you. Said I was getting overnight shipping. And now it's not coming for 5 days. Called in and they told me, "Tough tits. Don't know what to tell. You cancel it if you don't want to wait." Very rude. Disrespectful. I don't think I'll ever be shopping here again now. O'reilly's will be my go to.

Ordered a jump box online, when my car wouldn't start. Paid for jumpbox and delivery, with my debit card. Three hours later, they call me, tell me jumpbox is not available. I have to wait 3-5 business days for my refund. Are you KIDDING me??? My car won't start, I need a jumpbox, they took my order and charged my card...now no jumpbox??? Years of patronage, thousands of dollars later. Kiss my effing **!

I was at Autozone store at Bedford on Harwood & 121 Hwy for low beam light for my vehicle. The sales associate was very courteous in service me: he guided me and offered to install parts free of charge.

Very unhappy. I orders a product online 7:50 am I chose to have it delivered same day to auto repair shop. After Payment was made I checked conformation, my order is set to be delivered 12/20/25. I called customer service to see if I could get it canceled or if they can correct the delivery date. CSR said could put in a request but it was it was very unlikely, I insisted that she did. CSR informed me that I would have to wait until it's delivered on 12/20/25 and then take it back into a store for refund. I don't understand why it couldn't b3 canceled in such short of time.

AutoZone can be a scam during warranty exchanges. I started writing this review and started venting about my experiences and realized that it had gotten way too long so I'm going to cut it short. I had a similar experience today that reminded me of why I made AutoZone my last option when purchasing parts. They will claim (at least my local store) that they don't see older purchases in system knowing it's a good chance that you won't still have receipts to prove. The last time it was for an exchange on a battery. It was their own battery with purchase dates on it to show it was still under warranty.

I just had one of the most unprofessional and disrespectful experiences with this AutoZone location. I called with a simple question about my car battery, and the employee immediately refused to give me his name, even though the call began politely. When I asked if he had a supervisor I could speak with, he said, “I’m the only one in here,” and still refused to provide any identifying information. On top of that, he wouldn’t even confirm whether they had the battery I was asking about — he was deliberately unhelpful and dismissive.

I am very disappointed. I bought an air compressor from AutoZone on 3/24/24! Which cost me $180. I have followed the instructions by the tee, went to use it today. I was able to put air in two of my tires and then the air compressor stopped working! I did not pay this price for it for it not to even last two years. It was the Duralast-1200 DL! Waste of money!

My car died and I needed a jump, I was by myself with nobody to call. I called Autozone in hillsboro, mo and an off duty employee, Riley, came to my assistance. He informed me that it was the battery terminal. I went to purchase a new terminal and Riley came out and put it on for me.

Last Tuesday my battery in my car died. I bought one at Auto Zone. 7 days later I come out to a dead battery again. They sold me an old battery 3 years old &18 months warranty and kept my battery caging too!

Spent 10 minutes picking out a few items for my ride but decided to go shop elsewhere when the salesmen decided they would rather shoot the bull with a customer vice taking care of their customers! Piss poor experience to say the least!!

John R at the Brooklawn store was a great help and did a great job helping to see what the problem was in our car! Class A gentlemen. Very helpful service. My girlfriend was freezing from low coolant and didn't know a thing about coolant levels. Now we have a nice warm car for her to get back and forth to work with.

I just have to share this amazing experience I had at Auto Zone on Great Southwest in Grand Prairie, 75052! On 11/2/25, I was blown away by the top-notch customer service. There was this super helpful rep, number 77, who made our trip so seamless. We were picking up two headlight bulbs for our Kia and planned to install them ourselves, but he offered to take care of it for us! He was incredibly nice and got the job done way faster than we ever could. I'm genuinely grateful for his help and appreciate the care he put into his work. I'm definitely a customer for life now!

Joe and Cody ** are the best at the Red Wing MN store. Very knowledgeable and friendly. Thank you. Helped me out a lot and very knowledgeable. Highly recommended this store for your auto parts. You'll be very satisfied.

⭐️⭐️⭐️⭐️⭐️ Outstanding Service at AutoZone Oceanside! I don’t often write reviews, but the exceptional service I received from Kyle, one of the managers at the Oceanside AutoZone, deserves recognition. Kyle went above and beyond to help me get the correct part for my car and even installed it for me on the spot. I wasn’t getting the support I needed from the dealership — despite my car still being under warranty — but Kyle took the time to listen, explain my options, and make sure I got exactly what I needed without trying to upsell me. Thanks to him providing the right bulbs, I was able to return to the dealership and finally get my warranty service completed.

Very disappointed. I've purchased from Autozone for years and never such an issue. I recently purchased Duralast Tire pressure sensors. The issue is, NO ONE CAN PROGRAM THEM. I've contacted numerous shops within 50 miles and no one can program them. I don't understand how they can sell a product that apparently can't be programmed. I did a Google search and there's a programmer, but I can't find a new one anywhere. Used on eBay for $125-$200+. I asked at Autozone and they had no idea either. Product sucks and I'll shop at Advanced going forward.

Dear AutoZone Corporate Executive Team, I just wanted to let you all know that I have been doing business with store #1454 on Veterans Memorial Drive here in Houston, Texas every since 2001, which is well over 24 years, and I find the Manager (Mr. Ed **), and his staff to be very helpful, supportive, and knowledgeable when it comes to my getting the right parts for my vehicles. I even recommend that particular AutoZone location to family and friends whenever they have a need for automotive parts. So, Kudos to Mr. Ed ** and his entire staff at store #1454, way to go you guys!!! AutoZone Rocks!!!!

Ed and Yvonne store #6537 both looked throughout the store and on the computer to try and find a specific parts. They explained to me my best alternative options, etc… Great experience, outstanding customer service.

Autozone in Fairpark was very rude. I just moved to the area, I got strange looks and one of the workers said they didn't want me there. I guess if your name is Latricia don't go there. I don't know the people but they act like they don't want to be there. I bought my jumper cables and left. 10/25