AutoZone Reviews

I want to give a shout out to Cassie ** at Autozone in Royce city Tx. She was extremely helpful and very knowledgeable and helped me get the right part for my vehicle. She is very knowledgeable and she is a tremendous asset to Autozone. I am a repeat customer and it’s because of this young lady that I keep coming back to Autozone for all my parts needs. I think miss ** would be a great candidate to have her own store to run! You don’t see people go above and beyond to help their customers like Cassie does anymore. Thank you for always exceeding all my expectations as an Autozone customer.

Worst experience ever. I bought a battery and one of their employees installed it. I knew something was wrong when he took the battery out and turned it around. After almost 2 hours of waiting on him to finish when I started my truck I got a alert that said "battery not charging stop vehicle". The guy tested the battery, starter and alternator. It said the alternator was bad. I explained he killed my alternator when he turned the battery the wrong way.

Do not trust AutoZone. They are nothing but liars, I paid extra on an important order of brake rotors to be here next day, ** lied, I have a confirm email saying they would be here today, then I track them and they show Monday. Liars!!! I called customer service and some lady that sounds like a call center in another country could care less... I call this fraud. Autozone sucks. All the research and I end up being taken advantage of.

This is specific to their online site and not any individual store. This is specifically focused on oil brands for sale on their website. Without entering any car info all brands of oil will be visible. But once you enter your vehicles info those oil brands will become limited. I don't mean just the oil for diesel engines. I used to own a Lexus 300h that took 0W-20 full synthetic and now I own a Mazda CX-5 non-turbo that takes 0W-20 full synthetic. I enter my current vehicle info (Mazda) and Pennzoil along with Mobil 1 both disappear. To make sure I'm not just crazy, I enter my old '16 Lexus ES 300h as my vehicle and Pennzoil along with Mobil 1 reappear.

So, my son-in-law was fixing my vehicle, and I went to get the parts the first few times. However, this time, I couldn’t make it, and you think they wouldn’t care how he showed up? Well, my son-in-law was a bit dirty from working on the car. What mechanic stays clean? 🤭 Anyway, the ignorant sales team was being very disrespectful and kicked my son-in-law and my daughter out. They refused to provide them with services because my son-in-law was all in his mechanic era. 🤭 I used to love going to this place to get parts for my cars or whatever I needed. But since this happened, I’m not going to give them any of my hard-earned money or my business. Who denies someone services just because they’re in their mechanic clothes? This happened at the smelter location. I think it was very unprofessional and rude.

Mike M is amazing. He took the time to help me out with what I thought was a simple light bulb change but turned in to a little more work and he was very kind and help me find the part I needed and showed me how to fix the problem.

Very bad online ordering. No tracking updates, none delivery on specific order, no response from customer service. Online is absolutely useless if you need parts immediately. Had to order high performance since even though listed normal part wasn’t available.

I ordered about $500 worth of brake pads, rotors, spark plugs, an oil filter, and some other consumables for next day delivery through the app. I received an email the next day that my order was cancelled. For some reason, I was charged only for one of the items (front pads) and all the other items were canceled. I called customer service and both the original rep and then his supervisor were telling me it was my bank’s fault. My bank said it couldn’t be their fault since AutoZone successfully charged me for the one item they singled out on my order and that AutoZone would’ve had to split the transaction that way (one transaction for the one item, and another transaction for the remaining items that was cancelled on their end).

I placed an order for 2 heavy duty exhaust fans on 8/19/2025 for around $550. They estimated 2-3 days shipping. It’s 10 days later, 8/28/2025 I called them to see why it’s taking so long to deliver. They told me they need to check if it’s in stock. Amazon can deliver in 1-2 days. They can’t deliver in 10 days, they only offer a refund. They list things for sale that they don’t actually have, and can’t deliver. Don’t order from them if you actually need the part.

I discourage anyone from trying the AutoZone online shopping until they change consumer policy. They advertise a 20% discount on products if you purchase over $100 if sent to your home. However they give little discounts of $8 instead of the $20+ to keep you from getting your total above that amount for the greater discount. If you don't catch it at the point of sale... They don't honor the greater discount and you can't refuse the arbitrary little discounts they attached. If you call within a couple hours to change your sale or cancel then too late... They say they already shipped it... In California if a discount is offered and your subtotal is over the amount to trigger that discount... Then you better give that discount... Otherwise it is a bait and switch.

While ordering parts I noticed that my address was incorrect after trying to change it several times over 4 years. In-store, website, app and over the phone didn't help. When I placed the order I was asked delivery questions. I sent it to my address. The products were sent to the old address. I went to the old property to see if the owners were home and they were not, but I did see my products on the front porch. The owners had installed Ring doorbell. They were not home but left a message. I called the store that I frequently use and explained the situation. The employee told me to just take the items since my name was on the packages. She was advising me to commit a crime.

My name is Stacey **. I visited the Tuskegee store. I was helped by Albert **. Great experience. I had trouble with my battery on Saturday 8/16. Told him what was going on and he got right to it. Great attitude and patience. It was so hot outside but he finished the job and I greatly appreciate him.

I will make this Bell & Grand I. Surprise my Auto Zone location. Outstanding customer service received from Christopher T. He went above and beyond to assist me & my husband with our brake lights. He replaced both of them in minutes and helped us to get back on the road without worry. He was very friendly and courteous and very professional as well. Thank You!!! :))

I have been a longtime AutoZone customer for any car parts-related and/or related repair issues. I have found them highly focused in helping customers. Recently, Mr. ** helped me with a van headlight bulb replacement in a way only AutoZone could. Based on several years of very positive experience, I highly recommend AutoZone for any car parts-related and/or repair problems. They also help directing you to a suitable place when they are not equipped to do so. My recommendation for AutoZone is extremely strong. Hope you all get to benefit from them.

8/13/2025 3 Alternators have failed straight out of the box. They got my core that's $40.00 I'm not getting back my time back & forth, install time in & out. 8/12/25 they had on the shelf one was A core in a new box. The other 2 out of the box failed. Today 8/13 was suppose to have A new one and out of the box failed. This has caused great inconvenience to myself and now the mindset is and after seeing AutoZone isn't BBB accredited myself and many friends whom own shops will be spoken to and given the heads up AutoZone isn't trustworthy as far as Duralast parts go.

Good morning, as it is morning 5 o'clock when I decided to wake and use the bathroom. On this day, Which was glorious until around 12 noon or so I remembered I had a order at Auto which was already paid for but just need to be picked up. Again, I'm just leaving church and remembered the item that needs picking up, when I approach the entrance to Autozone. Only Auto Zone for miles but on this day, the same ** female that has an attitude every time I go in the store. She doesn't have an attitude problem with me every time but she has one, (attitude), with someone when she's there ever fine I visit.

Today I had a problem with my VTM-4 Check Engine light. Because I was visiting from Boston area (200 miles) I was concerned about driving back home and breaking down. I visited Store # 1879 with RAJ representative helped me by running a diagnostic. He truly made an impression. With his politeness & knowledge. Great store, visit RAJ, an exceptional service person.

AutoZone is the worst parts store. Usually gotta buy three or four parts before you get the right one that works. Thought I only needed three coil packs. Bought them charge full price then ended up buying five more. Ask them to credit the three and charge for all eight. Would not do that. Fine. Paid full price that was fine. Ended up being something else the problem so decided to trade the truck in and buy new. Had one part that said it was no good so try to take that one part back. Lifetime warranty would not take it back. Only $67 but is very upsetting store on 35th Ave. and Southern workers very rude. Do not use AutoZone. Spent over $500 on just those parts. Been using them for years. Never use them again. Use Parts Authority. Don’t have to take their parts back.

I’d like to share my recent experience at the AutoZone located at 6240 Oxon Hill Rd, Oxon Hill, MD. I was assisted by a sales associate named **, and I have to say—he was outstanding. His professionalism, knowledge, and exceptional customer service truly made a difference. I came in with a frustrating issue involving the wrong battery for my car, and ** went above and beyond to help resolve it. What began as a stressful situation quickly turned into a positive experience, thanks to his patience and expertise. I visit this AutoZone frequently, and ** is by far one of the best team members I’ve encountered. I truly appreciate his dedication to excellent service and wanted to make sure he gets the recognition he deserves.

I went to Auto Zone in Kings mtn. Got the best customer service ever! He helped me put on my wheel covers on my grandson's car! He was amazing, can remember his name but he was very helpful to me! I will definitely be back at auto zone for my future vehicle needs!

I place an online order, because they offered 20% discount and free next day delivery on orders over 100.00. The local store had the part in stock, but it was going to be next day delivery and I could live with that. It is now 5 days later, and I still do not have my part. If their customer service was worth anything, they would have had something like door dash pick the parts up, from the local store, and had them delivered to me. Or better yet, tell me that since they were not able to uphold their end of the transaction, allow me to pick it up and give me the online price. I will NEVER do business with them again.

I've always gotten great service at AutoZone but a couple nights ago it was exceptional by the assistant manager, a young man who was very eager to help with all my concerns. The young lady Brittney ended my exceptional service by actually repairing it for me fixing my problem which could have proved fatal if not addressed. I would like to say thank you both for such a great experience, I will recommend to friends.

Ordered parts Friday to be shipped to house. They offered overnight shipping and never arrived. With all the company trucks you would think it wouldn't be shipped by FedEx. Well after contacting customer service they were no help other than telling me to go buy the parts from store and then return up there a 2nd time to return my order. Very unhappy! Unacceptable.

My windshield wiper was broken and I needed to have it replaced. Colton at the Hanford store # 05822 was very helpful finding the correct blades (I purchased 2 at his suggestion) for my vehicle. He offered to put them on for me and did a wonderful job. His customer service skills are excellent and he actually cared about the service he gave me. He thanked me for my business and invited me back. EXCELLENT young man. He really is a great asset for your company!!

The store located in Barton St. in Pawtucket RI is the worst store to go to. Is run by kids that they have no knowledge about cars. They relied on computer down to sell you the wrong stuff. AutoZone needs to step out.

Purchased a set of batteries for my diesel Landcruiser. They had a 2 year warranty. In 18 months one of them went bad. They replaced both batteries at managers request. 3 months later one of the replacements went bad. According to the same manager, they cannot replace it. Pretty poor warranty policy, pretty poor quality batteries.

Brady ** in Chandler, TX is a very great associate. He goes out of his way to help others. He was very nice and professional when I went in to find the best antifreeze for my van. He even sold me a oil change kit which included the towels, drip pan, and other stuff that is included.

Ordering brakes has been a nightmare. Zero help from customer service. I was told my order would arrive on the 14th, a week later. By the 19th we received half the order at my PO box. We had to search for the other half, 2 days later we found it sent to the store. AND THE ORDER IS STILL NOT COMPLETE. It's the 24th & cylinder is nowhere close to arriving and all they say is it will be late. No idea if it's coming to our mail or the store and no idea when it will arrive. It's still 200 miles away and hasn't moved in 4 days.

I had a car battery replaced on 04/13/2025. The service was excellent! All employees did a great job, very efficient, friendly and knowledgeable. They also gave me tips on battery warranty policy, fix finder devices, headlight cleaning kit and more. Thank you Allie (sp?) and Josh! I will definitely return to this store for any future needs.

I AM ONLY GIVING ONE STAR BECAUSE A STAR IS REQUIRED TO POST! I WOULD PUT THEM OUT OF BUSINESS IF I COULD AFTER MY EXPERIENCE WITH THEM!!!! The store manager of store #**, Sergio V, has got to be by far the worst person I've encountered in life. I am an active-duty military member who has served 19 years of faithful and honorable service. In September 2022, I purchased a battery from this store and was told that my warranty was good for 3 years.

I have been doing business with AutoZone for many years. Lately, they seem to be anti-customer. When purchasing a set of brake pads for my car, I was upsold to a set of lifetime warranty pads for double the money but told never to pay for pads again. Several months later, I took the worn-out pads back and was told the LIMITED LIFETIME WARRANTY was for defective manufacturing and not for wear. BEWARE of the Lies they tell you to steal extra money.

AutoZone sent me an email with a promo deal of, "If you buy 2 rotors you will get our brakes free." I thought, "What a good deal." So I put the bundle of what I thought was a deal in my cart. I reviewed my cart and it showed with the promo deal your rotors are $47.44 each for a total of $94.88 (see attached picture)...Then they added brakes for $35.00 and made the total charges of $129.98!! Where did the free brakes go? Because instead of my total being 94.88 it ends up being 129.98!! That total came from adding the rotors 94.88 and breaks 35.00 together!! The email stated free brakes!! Not discounted brakes!! AutoZone do not live up to their promises when sending their loyal customers promo email deals!! Ashamed of you AutoZone!!

Store #0256, James **, Bianca **, Mason **. Replaced my battery. Although I'm a fully capable member of the military, they each went out of their way to help me in a time of need. They technical knowledge got me in and out with no issues. I greatly appreciate the time, effort and attention to detail that each of them provided. I appreciate this team and I will return to this location on Johnston Street anytime I need anything auto related. Thanks again guys. -SFC **

AutoZone is my favorite auto parts store in Orange because of the helpful/professional employees I meet there, who go above and beyond my expectations. On Friday afternoon (January 25), I called this store to ask about a car battery, and Tucker (not Carlson) answered the phone. He was very friendly/helpful on the phone. I went to the store and asked for Tucker. Before he sold me the battery, he took the time to check my battery first and did some testing. He was very respectful and made me feel like I was a VIP even though I was driving an old model Toyota Camry. I ended up not buying a car battery because he said that my battery was still good. I am truly grateful that I did not have to spend money that I did not have in the first place. Thank you, Tucker! Keep up the good work... you'll go very far with your great attitude! I assume that your parents raised you well, and AutoZone trained you well.

My husband and I went to the store located at 6587 Old Winter Garden Rd, looking for a battery that we confirmed was in this store, we already knew the price. We were attended to by ** in a disrespectful and rushed manner. He sold us a more expensive battery than what we were looking for.

I purchased a faulty alternator on friday 11/29, had to pay a tow truck driver that night! Turns out the alternator wasn't producing enough voltage! Took it back to AutoZone on Sunday 12/01 and it cost me $5.24 to return it!! Does anyone think that they"ll pay me back for the tow truck!!! They just lost my business!!

I went to the AutoZone Store yesterday at 4723 E. Bell Rd, Phoenix, Az. Store # 0300. It is a new store in the in the same shopping Mall as Walmart, free standing building. Apparently, they have been open less than a year. The place was extremely clean and organized. The manager, a tall, thin young guy waited on me. I am 70 and drive a 15 year old SRX Cadillac. I was just looking for three windshield wipers (I have one for my rear window) and wiper fluid. He looked it up, got them and after I paid he asked me if I wanted him to install them saying they can be tricky to install. He did. I was grateful seeing the hard time even he had putting them on. Then he graciously asked if I wanted him to install the washer fluid. I popped open the hood and he did. I have not gotten service like this for many decades.

Kudos to Brian Z. @ AutoZone South Street for excellent above & beyond customer service! He installed the 2 new headlights and windshield wipers for old '94 Chevy P/U all within a very short time while I waited. He knew what he was doing, but was extra reassuring to me that these replacements were due and will last awhile. His excellent & quick service is much appreciated. Thank you Brian Z.! Great job!

Autozone said they would have my package at my house at a certain time. When I go to check where my order is at 3 hours later, it says it hasn’t even been touched. When I contacted them they didn’t give me a reply for a day.

Autozone is RAISING ITS PRICES PRIOR to tariffs and after. I cancelled my account and suggest everyone else do the same and cancel autozone. I would suggest advance Auto, they have 25% off currently and if they do the same I'd suggest eBay or Amazon.

AutoZone in Nort Bend, Oregon is deliberately blocking incoming/outgoing traffic with two employee vehicles in the parking lot. Thinking they're controlling traffic. They think they're the police now. What they're doing is not helping. It's makes people angry that they cannot drive thru anymore as they have for YEARS! It causes road rage in the parking lot. It's not AutoZone's job to police traffic! I would never recommend any business that thinks they can take the law into their own hands. Call the police! It's THEIR job!

I ordered parts online and received half the order. The other half was still waiting to be shipped, so after 5 days I called and they don't have the parts in stock but sure took my money out of my account to pay for it and supposedly they had canceled the order but did not refund the money until I called to see why the parts weren't shipped out, and this isn't the first time, they did the same thing last year but I was hoping that was a fluke but apparently that's how they run a business. Will never ever deal with Autozone ever again!!!

** .. Is this really the standard of workers that AutoZone offers? I buy parts from AutoZone, and if I'm asking questions about my car and noises or whatever. All I'm really asking is what they think. I'm not asking for a diagnosis, just more of a 2nd opinion. So, if this is the way autozone and its workers think.. They please enlighten me as to why I should continue to shop with this company.

Store number 4224. I would like to recognize an employee who went far and beyond. Associate Michael ** was exceptional. We had a hard time removing our battery for an exchange. It was very difficult. Michael stood by us and helped extensively. It was incredibly hot. Thank you Michael for your help, it has been greatly appreciative!

It's amazing these store are still in business considering you can Google their parts and see they are triple overcharging you. Highway robbery right here. Everything is overpriced and a lot the quality on their parts is terrible. I actually have to tell people not to buy thermostats here because of the failure rate.

Today, 8/24/2024, my daughter and I were stranded at Chick-fil-A in Cabot with a dead battery. Turns out there was another fellow who had the same problem. Since O'Reilly was directly across the road, I called them and asked if they could send someone to jump our vehicles. They said they'd see what they could do. Twenty minutes later I hobbled across the highway (bad knee) and asked about my call. The four employees, who were standing around doing nothing, looked at one another like they had no clue what I was talking about. Finally one of the guys acknowledged the call and said that they 'technically' couldn't come over and jump out pickups. So instead of calling back to tell me this, they did nothing.

A few days ago an employee at 4569 Meika ** assisted me with my wipers and installing my new battery. I had just purchased the items and had been sitting in the parking lot, Meika was on her break and helped me. Customer service was beyond amazing.

I bought my daughter a car in Dec of 2022. It had a new battery from the dealership that was purchased in Nov of 2022. Fast forward to Aug of 2024 and the battery as tested at Autozone is bad. Autozone in Middletown OH will not warranty the battery as the dealership has to be the ones to exchange it and only in Milford OH (70+ miles roundtrip). What kind of crap is that? I will never buy a thing from Autozone again.

Autozone is a total ripoff and really not honest people. I paid for a item on their site and they charge me a fee for 4.99 for dropping at the store? Also they give me false and they stated if sent the item back there is charge but in store no charge your full refund will be sent back in between 24 - 48 hours. But it's not case they didn't sent the full refund. Now no one told me about a charge or any fine print was said to me or showned, I wanted my full refund for the item I paid for. Autozone are a bunch of liars and cheater for the consumer I hope that all customer know about the scam they are doing for the consumer and to all customers.

I would like to share my experience with this store today but exactly with the orange blossom tr. I made a purchase and tried to return it, but my card was cloned and the bank canceled it. I was informed that I could not return it and get my money back. This value is insignificant for the size of the store. I hoped they could help. But apparently they don't care about the customers. Thank you for your support, in other words, the problem with my card wasn't enough, now that's it. At least the bank gave me back the money I used with my card. Thanks Autozone. Detail I had the same case with another part in another store (not Autozone) and they returned it to me promptly and without causing any problems.

I called AutoZone for a idler pulley and he priced it for 94.00 which I thought it's too much, and 61.00 for a belt, I called O'Reilly's and got the pulley for 27.00 and the belt for 31.00. What's is going on here, I have good idea here these people are upcharging and putting the money in their pockets, this is not the first time this is happened, this has been going on for a long time,, I probably won't be using auto zone anymore.

On 7/1725 went to store located in Ramsey street in banning ca. Try to return my used old oil but it was a unulated for almost a year and it was like 10 gallons of dirty oil. When I attempted to deposit in that store they told me that only 5 gal was accepted according with his or store rules which sounds for me so stupid and not acceptable as a low many years as a customer. Why do they accept only 5 motor oil when I buy so many gallons per year due to I have 6 cars on my house. Also they say I could go other store to take the other 5 gallons of dirty oil because they accept only 5 but I was able to buy 10 gallons at the time. How it’s that?

I wanted to share my experience with Gil at AutoZone located in Gaston SC poor attitude and poor customer service skills. I returned a item and stated that you used the product and brought it back. His face was flustered with rage while his manager Art looked away. While this guy is speaking to me in this manner. Someone needs to Come To this store and do a revamp of employees with awful work ethics. Is this the way a business is supposed to be, I don't think so however if you're trying to create a whole different itinerary the for new customers you have the wrong type of employees. I don't want to point fingers, but I'm a consumer if the product doesn't work it is my choice to get a replacement or refund for my item without anger from the employee. I've put this on numerous platforms, it really bothered me he would work in the public with this chip on his as shoulder. Have a good day.

So about 3 years ago I purchased a set of brake pads for my van. On Fri 6-15 24, I go to the AutoZone "warehouse" to get a Warranty replacement set of pads. 1 employee and 1 manager was working. they asked how they could help and I said the pads are worn out and I need a new set. They whisper to each other and then look at me and say "We NO longer stock those brake pads" AND there isn't any available in a 150-mile radius. And then they just looked at me. Ok, so what am I supposed to do, I asked. The manager said, "Well you can order a new set online, it'll take a week to ship them. AND, there is a $8.00 shipping charge". Huh? "That's the best we can do;" I said, "That is totally unacceptable." No response. I looked at the screen and it shows my pads in stock, which I mentioned to them.

Store #3296 Location 3030 Veterans Hwy Bristol, PA 19007. Discrimination is not okay. I visited this location around 5:40PM today to have my batteries swiped. Upon speaking with one of the staff members at the counter, I was informed they would be able to swipe the batteries once the rain had stopped (fair). I informed her that I would wait in my car until the rain stopped. After the rain stopped COMPLETELY around 6:50PM, I returned to the store. Both employees were present at the counter, one was assisting another customer and the other was **. The battery was mentioned to him, and he stated that he could not do it due to the rain.

I went for a o2 sensor. I thought it looked different than the one I had but the box matched first kick to the face. I just hoped he was good at his job. I then asked for the best headlights all 4. He came back with the entry level ones. I then explained to him that I need all 4 but he insisted just 2 so I ended up with bright s bulbs 9005 when I really needed 9006. I was only doing all 4 to be matched. I just want to be able to see the fricken road. I can't wait to go educate that know it alll window licker

AutoZone doesn't know squat about Volkswagen aka German made vehicles! They sold me a Duralast Gold Alternator for my 2014 VW Passat TSI SE and once installed car completely failed & I had to get it towed. After it went to a VW mechanic I was informed German made autos don't accept this product. I went back to AutoZone with box, alternator & receipt. Only to be told, "Once installed we can ONLY give you another alternator." NO REFUND. (Mind you only 13 days had passed since purchase.) How does one know an alternator WILL work if not installed anyway?? Ohhh you don't!! If this isn't corrected by corporate who I did contact.. I WILL BE pursuing legal action. I'm not a fan of un-savory businesses whatsoever! This incident has cost me 332.83 for their alternator, a tow, a rental bill and 900.00 for an OEM alternator plus my utter inconvenience!!! All could of been forgiven if they had just refunded me the 332.82. Now..my gloves are off!!

YAY!!! As I entered into the AutoZone door. I was greeted by the sales clerk. Chris was very helpful and honest about the maintenance of my vehicle. He did everything ethically and professionally. I appreciate his customer service.

Customer service is useless. I have a business account and cannot get online access at all. I signed up online and got a message saying someone would get in touch within 3 to 5 business days. It's been 15 business days. I spoke on the phone with 2 Customer service reps and both told me to go online, because they couldn't help me with invoicing. I sent an email again and got a message saying someone would be in touch in 24 to 48 hours. We are past that mark and still no service. I will be canceling my business account because of this ongoing issue.

Ordered part and paid. When went to pick up no order information on computer and proof of order. If had not been for receipt no proof. Also sales person ordered again but when came to pick up lied, said was new part and came in mail not in box or plastic and smelt of gasoline. Obviously something going on there not right.

Online discounts require a 100 dollar purchase, and next day delivery. Too bad they don't have discounts for less purchase amount, or for in-store. Shipping arrives on time for me, the next day, regardless of what day. And over 35 dollars and it's free. Also online discounts save a bundle.

By far the worst experience from AutoZone online. I place an order online for the camshaft of my car on Wednesday April 17th. Was paying extra for expedite shipping to Arrive by April 19. Yesterday April 18th I noticed the order was canceled but never received an email as to why. So I thought ok maybe I did a mistake. Let me reorder. On April 18 I did the 2nd order also to be expedite shipping. Today April 19 I was curious as to why my first order was canceled & the second order was still saying processing so I said let me call customer service to find out what is going on.

Did not want to leave any stars! I purchased this battery in 2019. I did a price match, which means they also matched the warranty with Walmart for the price of purchase as well as Walmart's 5 year warranty. Because I have until 9/24 before the warranty expires, I tried to return it a week ago. I was told by multiple people (store, email) that I only had a “3” year warranty, and a two year store rebate, which is not the truth. They have also removed the warranty completely off their website and only offered me 20.00 (“rebate”). My son has a three year warranty from them, and it says “3 year” not “5”. If it wasn’t a lie, why bother to totally remove the warranty completely off your website. Terrible and dishonest customer care!

I went into the store for the first time! The person had the counter demanded all sorts of personal info like a phone number to buy a five-dollar part even though I patiently explained I had never been there and that whoever had the same phone number before did not live at our address. He continued to be rude and insisted on using the account for someone else, and when I tried to return the cheap (not working part) less than twenty minutes later, he recognized me but kept insisting that I give out even more personal info such a license number and phone and home address even though I had a receipt, and in front of other people too! Avoid this store for horrible service and lack of respect for personal information- identity thefts from AutoZone because they stand around listening to everything!

AutoZone in Pasco Washington on Court Street is the worst I've ever seen as far as customer service is concerned, completely lousy service by all individuals at work. I seen people call, they put them on hold. The guy gets done with the customer, boom, don't pick up the phone. There was 13 people when I was in there. I was second in line to get help, guy in front of me only wanted to buy a quart of oil and he said he's been standing there waiting for the southern individual for over 10 minutes waiting for him to cash out and I only see two people up front, one on a cashier and one lady is going to get parts and that's it. But I hear people in the background. You guys really need to hire more people and some responsible people. I will not go to this store ever again

I ordered a complete set of 4 rotors and 8 pads for my car. I received half the order. I called twice to request the 2nd half but got no help. The first customer service associate stated they were sending me the parts. I called back a few days later to check the status of the pairs and was told they had no record of my call. Furthermore they said they weren't sure if they would be send the parts or not. Not very fair or helpful customer support.

Was going on a two day trip when the alternator in my Honda odyssey quit working. Long story short I was able to get off the interstate with my wife and three small kids. Get a tow truck and rental car. Found a local mechanic shop that agreed to put the new alternator on the next morning before the rental was due back. But the stipulation was I had to grab the part. Went to the nearest AutoZone, bought a $450 alternator. Received a call from the mechanic shop the next day about a hour before the rental was due back telling me the new alternator I had just purchased was not working. They agreed to go to Napa and pick up another alternator and install it but it was twice the cost for labor.

The Autozone at 1131 Atlantic Blvd, Los Angeles, CA, 90023. ** who is one of the reps there was nice enough to come out in the rain, put on windshield wipers for me. I have to say thank you **! You are a really nice gentleman. Autozone, if only all of your employees were as dedicated as **. You would be busier than you are now.

Manassas Virginia AutoZone # 1137. I have recently needed the assistance of AutoZone in Manassas Virginia in the late evening and they were there to help me with my problem and they were very helpful not one but twice in about 2 weeks. This AutoZone was once a 24/7 store. Covid changed that and currently, they are open till midnight. This is a lifesaver.

DO NOT take your vehicle key fob to them for a battery replacement!!! Had two for my truck, and she broke the plastic on one and the other one doesn't work now!!! The company won't do anything to help me!!!!

Store #2449 located at 16700 SW 88th St, Miami, FL always has been 5-stars and continues 5-stars. Service and courtesy are what make the difference between this store and others to keep and make more customers. This store always has been #1. This time, ** helped me to pull the old battery and place the new battery. The manager helped me to find the battery model. I believe that details like this one make the company shine. ** represents the values of the company, sales, and customer happiness to reinforce and attract more customers.

I went the location on Grand Avenue. Bought a battery asking them if he can put it in my car. I am a older female and the man was so rude to me and told me no because it would take 45 minutes. So now I have nobody that can help me put in my battery. I tried but I don't have the right tools so now I am stuck at home with a dead battery. Thank you.

I went to AutoZone to get some struts they said they could get for my car, now at the Ford Dealership they are $750 per front side and Autozone side they could get them for $503, But they ordered the wrong parts, I have a MKC and they ordered a MKZ, one is an SUV and the other is a sedan. During Church the person that I purchased the vehicle from he said that he ordered and they ordered the wrong parts, so after church I reviewed the parts on their website and yea, the wrong parts. So, Monday I went to Autozone and they were helpful in giving my money back, and they told me I should have my refund back into my account by the end of the day.

Be careful buying batteries here. The one I bought had a 90-day warranty, and it died on day 100. I ended up buying another battery from a different store because I didn't want another Autozone battery, and I approached a manager asking for a credit card refund or at least some store credit. The customer should be provided with some kind of compensation if the product does not work properly. I was treated very poorly and told "it's the policy." I will never shop at Autozone again because of the way I was treated. The manager didn't even apologize.

Their website advertises next day delivery, however, my experience on more than one occasion is the products arrive many days later... Buyer beware, if you are in a rush to finish your project, AutoZone may not be your best choice.

They sold me a used sensor that somebody already had put on their car, had returned it and AutoZone put it back on the shelf to sell it to the next customer as new at full price. This is a disgusting business.

Corporate refuses to help. I called a while ago in regards 2 adjustable upper rear control arms. They sent non adjustable. Mechanics do not warranty parts. They pulled up order I purchased in store and last corporate call. All of a sudden now they can't pull information under my rewards. They aren't paying for the labor. Refuse giving me difference back in parts. It's ridiculous. Adjustable cost a lot more than non adjustable. AutoZone has went all the way downhill and I had to scramble around originally because they sent 4 of the same parts. Half the employees can't even assist customers. Have secret shoppers go in. I'll guarantee my word. They pretty much stole from me. They should be switching parts out and paying labor cost. On last call the lady said, "I'll get a call back." That was long ago. Until this day no call in regards to this. They steal from people. It's pathetic.

I have been buying parts from Autozone for 10 years as a business. However, they have gone downhill in the last year horribly. I spent thousands of dollars with them but when I call for a simple warranty on a part from 2023 I cannot get warranty coverage on it even though it’s supposedly has a three-year warranty. If you were going to sell Duralast gold batteries as a premium battery for more money, you should stand behind it. Today’s date is September 15, 2023. I have a battery that’s dated January 2023 and they will not warranty it. Basically tell me to just throw it in the garbage or give it back to them and they’ll recycle it because they make money on those recycling cores you know. I will sell it to a battery recycler for $20 before I give it back to them for free.

Ordered $363 of parts online 9/10/23 (to be picked up next day at local store in Louisville, KY) and was notified next morning via email that our order had been cancelled. Called the 800 customer service number and was trying to understand the customer service person - he said the store did not have the parts in inventory and for that reason the company cancelled the order. He said the company would have our $363 back in our account within 5 days. I asked why the store could not order the parts and the customer service person said the company would not allow that! I asked why again and the service person said our discussion was over and hung up on me.

I rarely go into these kinds of places. I usually feel so dumb trying to figure out how to get what I need. Thankfully this time Jason and Chad were working. Jason told me all I needed was my car’s registration and he would know everything he needed about my car. He sold me what I needed and Chad volunteered to put in my light bulb. They were both so nice and made me feel respected. Chad smiled the whole time he was out in the heat helping me. When he finished he thanked ME! I told him, "No thank you." I offered him a tip and he said no thanks, it was what he’s paid to do! Can’t tell you how much I appreciated it.

If you can go to a store, great, their store employees rock. But their online ordering is insanely terrible. Ordered a same-day delivery and the website said it would be delivered by 11:30am.. immediately after paying I get an email saying they'll let me know when there was a delivery time, so the website was just making things up. Around 12:30pm the store itself calls me to let me know it's getting brought to them at 2:30pm, then will be on its way to me..no worries there.. I'm not in a rush. At 1:30pm the website randomly cancels my order without communicating with me or, apparently, the store either. The reason for cancelling was because the product wasn't in stock...which we knew and was in the process of being resolved. Online support people couldn't undo the cancellation without double-charging me. Their online system is a complete mess. Avoid it at, literally, all costs.. because if you don't, your real costs will be worse.

Just now NEW-Edit. The store is great but the worker who was supposed to help us didn't do much to resolve our issue. UPDATE 7/2023: I am totally changing the previous rating to a less than ZERO because AutoZone doesn't care about **, disabled and female customers. They may have satisfied the required 'quotas' by hiring ** people BUT they don't the race as a whole. Complaining to management is fruitless as they will be dismissive about the discriminatory behavior. We need to hold companies accountable for how they treat minorities (Race, sex, gender, disability, etc.) when they take our dollars. Giving our money to their competitors may open their eyes up to treat everyone equal regardless of their personal biases. LOCATION: 482 W. Trenton Avenue, Morrisville, Pa. 19067 - AutoZone Auto Parts.

I purchased an fuel pump online. After I placed the order the address that they had out on my reward which is suppose to be my shipping address the associate wrote my address wrong. I called to have them fix it. They told me they would handle it with FedEx. They fixed one of the order that was going to be shipped first but not the other. I spoke to a manager Author from corporate which told they returned it to the vendor because they did not fix the address and his solution was to Refund me and wait 3-4 days to get my refund and would not try to fix this problem and send me what I paid for. In other words, go buy it someplace else. Amazon even had it cheaper and I told them why would I continue buying from Amazon when they don't care in losing clients, they do not want to do the work. I do not recommend doing business with AutoZone... terrible experience.

Good customer service is nearly a thing of the past, but not at AutoZone store # 2726 in Surprise, Arizona. I needed new wiper blades for my 2018 Porsche. To begin with, they had in stock all three wiper blades. The Manager, **, took time from his busy day to be sure that I selected the correct blades and then expertly installed them for me. With the summer rains coming soon, this was necessary and very much appreciated. I fully recommend this AutoZone store to anyone that is in the vicinity. Thanks Again, Ramon!

I used to go to O'rielly's, but I have had the best customer service experience at AutoZone since then. I have always gone there. This location has one attentive staff named Rick M. He always takes care of business, especially the customer. I like this location on 67th Avenue on Bell Road. I choose it because this is one of the best employee. He always gets the job done fast.

Bought bad transmission. They won't refund me or help me with this. I call constantly asking for help. No response. Should I press charges. 3 mechanic shop says it's no good. I even replaced the oil twice and replace solenoids. Still does not have all the gears.

I've bought from AutoZone in Dickson Tn for many years, under my phone number they had my name listed twice, never paid much attention, just reminded them to check there every time I went because there was warranty information listed under both spellings, A week ago I called to check on a warranty and was told one of them was gone. That it was never there. It was. It’s been there at least 10 years. I ask if I could speak to someone higher up. The store manager got on the phone and said the same thing the young man said. So I ask if there was someone else I could speak to, mind you I’ve bought a lot of parts for that old Dodge Ram of mine so the parts have been expensive, the store manager Chris told me to Google it and hung up on me.

The Toledo location on bryne road in 43614 is about the worst Autozone that you can attend to. Avoid this store all possibilities not unless you want to keep returning with wrong parts, missed information and disrespected by employees!

I went to AutoZone because I don't know much about car parts and trusted they did. These ** looked up the part and had it transferred from another store for me to pick up a day later. Turns out it's the wrong part. Now my third trip to the store and they won't refund the purchase for the part without the receipt. What's the purpose of having an account at AutoZone if they can't or won't do this? Guess I'll have to find the receipt and go back a 4th time. # AutoBoned

Paid for next day delivery for 2 muffler clamps. Items were sent to NJ, rather than Newport News, VA. Customer svc said it was a special order and was on time rather than admit they were wrong and won't refund the n

Three different times have I bought car batteries from them that were under a warranty guarantee to last 5 years, but only lasted 3 years or less. Only once have they honored it. The other 2 times I have had to pay full price to have the battery replaced. Since the warranty is a manufacturer guarantee, they are probably getting these batteries replaced for free by the manufacturer but charging full price to the customer.

I went to the store to return something, the person at the register was serving another customer, I got in line to wait but they were taking time so I decided to look around the store while I waited. When I returned to the register another cashier yell me on which began to insinuate that I had taken something from the store and now wanted to return it and that many people do that.

Autozone pretends to warranty their products but actually they just warranty a time period. I purchased brake rotors with a 2 year warranty and pads with a lifetime warranty. Within 15 months both were shot. Went in purchased them again and asked about warranty, told me no problem just bring them in and they would refund the initial purchase because they were still under warranty and didn't last. I asked about the new pads and rotors and salesman said they also had a lifetime and 2 year warranty.

I ordered a Duralast Blower Control Switch SW3340 online since local stores didn't have part. I received a set of Pioneer Cylinder Head Dowel Pins with packing slip for customer 2200 miles away. Called customer service and was told to wait 24-48 business hours before someone would resolve the issue. Meanwhile I have a car without a working heater/defroster. Not happy with their lack of resolve to fix their mistake.

Over 3 months ago AutoZone sold me a rebuilt transmission (with warranty). First they sent the wrong one which cost me tow charges and labor to have it installed and uninstalled. Then they sent that transmission back and ordered another one that doesn't work. They refuse to give me my money back because the company they bought the transmission from won't call them back.

11.16.22 - AutoZone NOLA EAST, CHEF HWY- I called to inquire if they had replacement bulbs for my headlights. I had to repeat 3 times but each time the person on other end had no clue what I was saying. I asked his name (I didn't understand HIM) and If I could speak to someone that speaks english....please. I was placed on hold few seconds and someone did come near phone, picked it up then hung up.

Never again will purchase anything from Autozone, I swap the battery that it was under warranty, gave me new one they said, it didn't last not even 20min, took it back and the customer service was very rude, LOST A CUSTOMER.

Placed a online order for a radiator, paid with PayPal account. Confirmation # given to me and thought all was well. Went to pick it up and they have no order for me. Checked my paypal account and was charged for it. Then went on Autozone page and see my order was cancelled for that invoice and another was put through on a bogus invoice #, this one says I ordered it the day before and I was present when I ordered it. So I was charged almost 200.00 for a radiator that they can find no invoice for. I call paypal and get my money returned.

This is Auto Zone on 1125 Park St in Alameda California. They Gave me a bad time trying to return a defective alternator: they had me wait for the manager, they could not find the transaction in their system, and ignored my calls, I came to their store and the person in charge says she is too busy to help me. Don't buy on this store - go to the one on Mac Arthur Blvd in Oakland if you Auto Zone.

After ordering brake pads for next day delivery, advised arrive by 3pm. Called & told arrive by 8pm, called & told by end of day. Next day, told will be now delivered in 3 days!!! So, now have to go to store, purchase product, await delivery and take to store for a refund which takes up to 5 bus days. I've been completely screwed, as mechanic has been waiting days, when I could have picked up from store on Day 1. DO NOT TRUST AUTOZONE NEXT DAY DELIVERY.

I bought a headliner online for my Cherokee, it arrived, and I waited for the time and inclination to install it. When I had my car all apart to install the headliner, I found it was 18 inches too short. Following online advice, I took it to the store where return was refused as it was over ninety days. OK, a little on me I admit, but a lot on Auto Zone! I got no consideration; this was an elective installation for which I waited on a good time to tackle, this is not a product for which warranty or expiration apply, Auto Zone actually claimed the purchase was not "vehicle specific", a one size fits all. Not the way it was described online at all. Anybody need a headliner for a Smart Car? It’s a little short of the length of a Jeep Cherokee.

Sales associate Travis has so much knowledge on AutoZone products and what works well. Travis also promotes sale/promotion items that are more cost effective to purchase. I appreciate Travis at our Fountain Hills Arizona AutoZone store.

Mid 2019 Bought the first AGM battery ($150+). The battery wasn’t fully charged and wouldn’t fully charge at the store. Swapped out and next one in I think 2020. Stopped holding a full charge several months later. Returned it and discussed issues. When visiting dealership had them check my Q7 charging system, had no issues other than battery not charging to full. Finally took back again to Auto Zone for another in maybe March 2022 before putting Q7 in shop on April 13, 2022. Waited over 3 months for parts and now service shop calls and says the battery is no good and will not keep the charge long enough to program my Q7. Back at AutoZone where now they want $130 for the battery since warranty is out. I understand all of that other than I’ve never had one good battery and have had to run back and forth over this substandard manufacturing process of these AGM batteries which cost over $200 now. So whose getting screwed, me or AutoZone?

We came to purchase a product your store used to carry. At some point, one of us proceeded to the posted restroom sign. An AutoZone employee, claiming to be a manager, started shouting that it is his store and that we were to ask his permission. He was relentless and combative. He did not care to brace himself. We started leaving the store and asked for his name as he had no identifying tag on. He hunched down to start writing, but then changed his mind, and instead said that if we do not leave immediately, he would call the police, which he actually proceeded to do. This was so outrageously absurd, aside from false police reporting.

I brought a battery in on 06/12/2022 from Auto Zone that I bought there on 02/26/2018. It had a 5 year warranty. I brought in the original receipt that showed the purchase date & the warranty. They refused to honor their warranty & give me the he 8 1/2 months prorate still on the warranty. I have the original receipt to prove.

I was sent the wrong car part by design. The auto repair was delayed for days. The correct part is 4x the cost. It became a complicated repair process into a very lengthy process. Remanufactured alternator was from China.

I extremely dissatisfied with the online service. I order two front KYB struts for my vehicle which had gotten canceled due to the warehouse not having the struts in stock (order#10043774809). I used a Memorial Day promotion which was a 20% coupon. I called on June 2, 2022, and spoke with **, Samuel who emailed me another 20% coupon, code PROJECTTIME. Credit was pending to be released, so it was on hold at the time I had called. The online promotion on June 2nd was a 15% promo, and since I had used a 20% promo and **, Samuel called and confirmed that the warehouse did not have either the KYB or Duralast brand front struts for my vehicle in stock. Samuel said that the inventory for the Duralast was also incorrect. Hence why he emailed a 20% off code, that I could use for online orders for instore purchases.

Yesterday I gave AutoZone in Fredonia second chance. After a week ago talking to the regional director he assured me they take care of the problem. Well I walked in for some wiper blades yesterday. This time nobody behind the counter. There's four or five people stocking parts. I'm finally got to the counter with my purchase and I said hey somebody wait on me. He said, "Well nobody's available."

I've been going to this location for 20 years, and when I had a bad experience to return the recycled oil to the back, which I know now, we cannot, so as I was going towards the back to stop at the end of the counter, the manager was so RUDE and yelling DO NOT GO TO THE BACK, and I was going to stop at the end of the counter anyway, I know the rules. That manager there was really rude with a customer buying and visiting your location for 20 years. Please be advised!!! He doesn't have to be so rude with your customers. 9806 Sw 8th St. Miami, FL 33174

As mentioned, our battery was dead at the end of an evening event with no one around except a friend with jumper cables. They jumped us and we made a mad dash to the Auto Zone near our home. It was almost closing time, but there was a great guy there, John H., who stayed about an hour after closing to take care of us! The battery was under warranty, and he was already assisting another customer with the same problem! He finished him and came immediately to us! What a great light in a very dark situation! Thank you, John H!

This morning I had an unpleasant experience with the manager of AutoZone on 2955 Van Buren Bvd Space G1, Riverside, CA 92503. An experience I had never encountered before and which I did not think was possible. My husband called this store to ask about a power steering pump and asked the person with whom he was on the phone to put it on hold so that he would come later to pick it up. In an hour, I went to pick up that part. Still, it was not in the hold, the person he spoke to on the phone was not in the store, but while two employees were looking for the part, another employee entered the store and said that she was the one who spoke on the phone and simply said that " I never put it in the hold. " When I heard this, I asked just a simple question: Is it sense to call ahead and ask you to hold certain parts? One of them said they were very busy and did not have time.

Placed online order for Honda Automatic Transmission and gave delivery address. Order confirmation was generated. Next day I get a call from "TOLL FREE CALL" asking about order billing address with no explanation. I want to avoid being scammed, so I ask them, "Give me the order number and I will tell answer your question." They gave last 4 digits of order. I gave the billing address. Then they asked for last 4 digits of card I used. I gave that. Then they asked if it was debit/credit, if it was visa or mastercard. I answered it. Then they asked for expiration date. I stopped there and said, "You are asking for too much information without me knowing if you are Autozone." They said, "That is fine, your order is confirmed." An hour later I got the email that the order is cancelled. I called AutoZone and they said, that's how they process it. I can re-order if I want online.

I ordered 2 sets of brakes on March 3 with next day delivery. I received an email that the same order would be delayed by 24 hours and offered a $10 gift card. The order still hadn't shipped after 24 hours so I contacted AutoZone and was told it would ship the next day. After 4 days, no shipment. I called again and was told it would be delivered in 3 days. No shipment. I've called for a third time (now having spent over an hour on the phone (for a measly $10 reimbursement) to cancel the order and I am being told they will not cancel it or refund the money because FedEx has to pick it up. It's canceled- there's nothing to pick up anymore.

If you're looking for a professional, motivated, and knowledgeable salesman, Chris ** is your man! He went well above and beyond his job scope to help me out. I barely rolled into AutoZone parking lot (store number 2313) with multiple caution lights on regarding my brakes. My truck had a loud screeching sound, metal on metal, and I knew I was in deep trouble. I went in looking for help and Chris was on top of it. He told exactly what the problem was, got the parts off the shelf and installed them for me in the parking lot so I can get home safely! His help in this matter saved me a ton of money and stress. I understand that his actions could easily be taking advantage of, but his decency and humanity in my situation is what good people are all about. In my opinion, he should be running the store, setting the example for all employees there to emulate. Thank you again Chris for your help, I won't forget it.

I went to AutoZone at 1433 W Carson St. in Torrance Ca. On 12-24-2021. I needed to purchase a Transmission Filter & 4 quarts of Transmission fluid. A sales person named ** helped me. ** told me that my vehicle took a special type of transmission fluid. He then looked to see if he had the filter & the fluid. He came back to the counter and told me that he only had the filter, he then looked on his computer and seen that another AutoZone that was close by had what I was looking for. I was going to go to the other AutoZone store but ** told me that he wanted to call the other store just to make sure they had the parts in stock. He then told me that sometimes the computer messes up and he wanted to make sure before he sent me all the way over to the other store. That was the thinking of a true professional.

My husband and I stopped at Auto Zone to have them check to see if I need a replacement battery. My SUV did not sound right. Fortunately we were at the right place and purchased a battery. At first my husband said ok he will go home and replace it because he did not know the policy of Auto Zone. We tried starting the SUV and it decided not to start. Now we were stranded. He went back in and purchased a Portable Jumper, he was told it might have some juice, he tried it and did not work. OMG now I don't want to wait for AAA to send someone, it might take hours.

I ordered 600 dollars worth of parts for my car just for my order to be canceled the next day. It's been 2 weeks now and customer service keeps giving me the runaround about refunding my money, I guess it's time to get a attorney involved.

Wiper blades in Autozone were 2 to 4 times more expensive than Walmart. Rain x brand was 3x more at autozone than Walmart. The autozone house brand was about $20,. The price at Walmart for Michelin blades is 6.97. I've been shopping autozone for 20 years and love the employees, but this is price gouging. Pissed customer.

Dave went above and beyond to give me outstanding service. He was polite, helpful and could not been more professional. He was very knowledgeable and offered me a better battery than I had. Ask for Dave.

During a recent visit to the AutoZone Store #1057 in Homestead, Florida, Assistant Manager Maria ** performed legendary customer service, went above and beyond to assist in the purchase of several accessories for a brand new vehicle. Maria was knowledgeable, friendly, and very professional. She added value to my purchase with her valuable input, and helped me navigate through several options, until she found the most suitable to my particular needs. Though AutoZone Store #1057 is not exactly located in my driving route, I plan to drive a few extra miles just to shop in Maria's store the next time I need vehicle accessories. Keep up the excellent work!

Ordered Next Day Delivery, to find out it is NOT NEXT DAY!! False Advertising and Misleading Ads. Next day is considered by AutoZone to be, once it is processed and shipped, which takes anywhere from 2-6 days. Waiting several days for a critical part, fuel pump, to get vehicle running when expected delivery was yesterday. Being told from customer service it may take and additional 24-48 hours.... Where is it?

If I could give Fredericktown, MO AutoZone negative stars I would! Called in to check to see if they had brake rotors for our car, spoke with Brian **, the manager, and was told yes they have them in stock and he would put a hold on them til I got there. So I drive 30 miles ONE WAY to watch the Manager and 2 employees look for the rotors, going back and forth to the aisle and computer, then Brian makes a call and and says, "Well your only option is Farmington Store." UMM NO! This happens EVERY time, you are told they have the part only to get there and they don't have it or you are given the wrong part. This store really needs competent workers that will actually do their job. The ONLY worker there that does is Jeff **. This is also the same store that gave my daughter, a Marine home on leave, issues for wearing a mask! We will not go back, I will give our business to the competition right up the road or order online!!

I didn’t call Autozone to be put on hold for 15 minutes and have to listen to Spanish advertising the ENTIRE time!!!! The next time I get out on hold and have to listen to that ** I’ll stop using Autozone!!! And I have used Autozone since there was a Autozone!!! I’m not the only one that feels this way!!

I went there to check my dash for an error light that came up and they took their machine to my car, plugged it in, and told me exactly what was wrong. They even suggested a place to take it to for repair. Great business!!

I needed a muffler for my Chevy Equinox. The counter person, Colleen, said they didn't have one in Lockport NY but told we there was one on the shelf at the warehouse store in nearby North Tonawanda, about a 30 minute drive. She put it on hold for me. I needed one right away so I drove there to get it. I walked in and the counter person, Tim, told me they didn't have it and that Colleen should have called to have them check to see that it was actually there. While I was at the counter, I called the Lockport store. Colleen said that the muffler was showing in stock. I handed the phone to Tim and he told her she should have called first. And that was it. No apology. Nothing.

Good price and work, really I like AutoZone. Easy find everything and customer service good and many other things to tell you good about AutoZone. Overall good Auto Zone.

Anytime I need someone at an AutoZone to look at my car, they never hesitate to look at & help with any issues I have. They all always have the best customer service & awesome personalities! Thanks, AutoZones in Lafayette, Louisiana!

Yaviel is very professional. He helped me a lot and gave me some good information. The shop was very clean. He was nice. The store had everything. It was a good location. It was very fast service. Good customer care.

The Auto Zone staff is superb. I have gone to several locations, mainly in Tuskegee, Auburn and Opelika, Alabama and they were very professional, friendly and eager to assist me with various vehicle issues. I really appreciate their patience and GREAT CUSTOMER SERVICE.

Avoid the Niceville Auto Zone location. After 2 very unpleasant interactions with the manager named Omar at this location ‘I’m done’ and all over my Veteran discount. Seems very petty to be thrown out of a store for communicating to him the issue in the past. Thoroughly thinking as a manager he would want to retain a customer. I am aware there are others on Omar’s receiving end also. Thanks for reading.

Yaviel is very professional. He helped me a lot and gave me some good information. The shop was very clean. He was nice. The store had everything. It was a good location. It was very fast service. Good customer care.

They've always changed my battery, advertise they do, but this time they handed me tools and said here. I called customer service and they hung up on me. Never going back to a store that doesn't hold up to their word.

I purchased a product online and received something that I did not order instead. They will not send me the product I ordered. They want me to pay for shipping the product back to them. They want to give me store credit which I don't need. Then they agreed to refund me the full amount. I check two weeks later my visa is only credited partial as they kept the shipping fee. So I basically paid for shipping errors on their side. Thus far I have called them 3 times and still did not get a satisfactory solution to them shipping the wrong product to me. I WILL NEVER ORDER OR BUY FROM AUTOZONE EVER AGAIN! Stay away from autozone online.

I was seeking help from an Autozone in June in Memphis and they were very nice but told me the wrong part to get and tried to get over. They lied and said that they were didn’t have a particular part but when I sent someone else up there they had it. They made me buy a $100 part when I only need one piece of the part for $10. Also I got scammed. DO NOT LET ELI FIX YOUR CAR. HE WILL NOT FINISH THE JOB AND WILL NOT REFUND. Please be careful and do not get scammed and or misinformed. Always get a second opinion. Obviously they’ll hire 20 year olds who are not knowledgeable and who is money hungry.

Ordered a water pump on line on a Friday with a delivery promised for Monday. Never received on Monday so I bought a Gates locally for $60 more. Received an email at 3:30am Tuesday from Autozone apologizing for non delivery and stating they have no idea when the pump will be available for delivery. They also said the order cannot be cancelled. I put in a dispute with Paypal to let them deal with this. Never again, AUTOZONE. Customer service sent me a $10 credit for my"inconvenience" Threw it away, will not do business with a company that sells non cancellable products that are never delivered.

NEVER PLACE AN ORDER ONLINE FOR AUTOZONE! I placed an online order at Autozone.com 07/19/2021. My order was confirmed via email. I check my card to make sure the purchase was complete. Although they never charged my card I was told my shipment would come the next day. Still no charge, I called the next morning at 7 am and was told that I need to further confirm things with them and they couldn’t explain what I needed to confirm. So they gave me a 15$ gift card and told me my tracking number would be sent by email. It is now 11 pm at night and so haven’t received a tracking number so I won’t be getting order anytime soon. I just place my order at Advance auto parts. Informed them of the situation. THEY HAVE ALREADY sent me a tracking number. THANKS ADVANCE AUTO PARTS! You're the best !

Ordered an axle for my 12 Hyundai Veloster May 29th, was supposed to receive it June 3rd. On June 3rd got an email saying they have to special order it. I emailed them to find out a time frame. They said 1-2 days they will have it shipped and USPS turn around time is 14-45 days. I asked for it to be canceled then was told it had been shipped and could not cancel it. Got a tracking number June 4th and it just says label made awaiting item. Waited and waited, finally went thru USPS to find out what the hold up is and was informed they are waiting to get the package still.

May 9, 2021, I ordered and purchased two Duralast brake rotors and Duralast Gold Brake Pads. With a discount, the total came to $144.56. On May 13, the product was said to be delivered. What arrived was a skinny box that stands about 3' in height and weighing 1.1 lb. Inside was one wiper blade, with my receipt of the brakes and rotors. I waited two days before calling, thinking my correct package was on the way, and this one was sent in addition, in error.

AutoZone reached out to me and we came to a settlement. While I was not 100% compensated for my out of pocket expenses due to the defective product, they met me about halfway and I appreciate their position. Thank you to the AutoZone regional office and to Jackie, The Dalles store manager. I have upgraded my review.

Working with Angelina ** here in Casa Grande Store has been very pleasing. She is quick. Definitely an employee that needs to be promoted. Other employees can learn much from Angelina. Yes she is an asset for AutoZone.

Today we needed to have our battery checked because it failed to work yesterday. The female associates that helped us were extremely polite, friendly, knowledgeable and more than willing to help us. The process was done quickly in a professional manner and their sense of humor made it very pleasant.

They compensated me for the extra costs at the dealer.

I have been to 5 stores today and have been told to leave due to me not being able to wear a mask. If I was smart I would already have called an attorney. I just wanted parts. I’ll source my own parts elsewhere even after this “pandemic.” I honestly feel like this is discriminating. I literally developed problems from covid, so now I can’t go into a store because my lungs are weak. Go figure.

I ordered a starter for my 1996 Buick Roadmaster from you because you offered no cost shipping the NEXT DAY. FedEx Tracking # ** was supposed to be delivered Friday but was not as today is Saturday. The problem was that the FedEx plane broke down which is not an act of God. FedEx in their zeal to keep falling in customer service has scheduled it for Monday. When I contacted FedEx, they claimed that they could not deliver because AutoZone did not request Saturday or Sunday delivery, which has an extra fee. I argued with them that since their plane broke down, they should make it up by delivering on Saturday or Sunday.

Ordered wheel bearings a week ago and chose Thursday as my delivery date so I could install this weekend. I get an email saying the part has shipped on Tuesday. Thursday I check the tracking and it says it will arrive Friday. Friday it says it will arrive by end of day Saturday. Now I want to cancel because I won't have time to do the work but because it is shipped I will have to return the parts to a store for my refund. Because why shouldn't I waste more of my time. Whenever they arrive I will take them in to return and I suppose we will see if the store actually takes them. This will be my final purchase through them.

There's one guy there you really have to watch if you're getting a core charge because he will take it off then put it back on at the end of the transaction. I Still have the receipt too. I have always used AutoZone all my life but now I'm thinking about taking my business elsewhere. Not cool at all!

The manager tried to explain the obvious. When I told him I knew the details he became irate. He eventually walk away rolling his eyes and loudly said he wanted to get away from me. He quit in the middle of a transaction and let Brandy finish up what he started. The whole time Brandy said nothing and completed the return without saying a word. It's uncalled for to quit in the middle of a transaction and say he wanted to get away from me. In his attempt to do a good job he failed miserably. Kingman Az., ask Brandy about the starter return and the name of the rude clerk.

3 people on line and instead of checking people out he’s filling up sodas trying not to be seen and then the guy at the cash register on 3/27/21 chatting with his buddy instead of clearing the line made it worse. Terrible customer service. I would be still waiting to get checked out if I didn’t say anything.

YOSHI took our phone call, analyzed our problem, suggested answer to problem & delivered the answer. GREAT job YOSHI!! Advance Auto is right next door & we choose AUTOZONE because cust svc like YOSHI!!

I went to the store, for a $39.99 part, after 2 days waiting time, they call me, the part is ready for pick up, I went and the mechanic check the piece, is not the required part, I back to the store, they don't want to change, after 2 weeks and I have to call customer service, and I did a complaint, the manager, she was laughing. I don't why, because I lost 2 weeks in recuperate my money, in order to get another one.

Had my windshield wipers fly off while the rain came pouring down. Almost got us into an accident. When it comes to things like windshield wipers and brakes, stuff that is going to save your life, it shouldn't be made so cheaply that it could cost your life and I feel AutoZone should be responsible for any lives lost over this and I can only imagine the amount of lives lost.

The actitud Of Miss ** Store # 6223. On Jones Rd, and West is very Rude, Don’t make any effort for looking in his computer what pieces I need. Her Don’t help and act her don’t respect. Her make I go to other store 1553 and Miss **, help me and very kind. Pleases sent to home to Miss **. Thank you.

I ordered on Saturday items needed by Monday. I was sent the wrong items, warehouse error. Now they will not send me my car parts until they receive their error back to the warehouse. Bad company, send me what I paid for, then deal with your error. I will never use this company again. I am without a car until they send the parts, maybe by Friday now. The worst company and customers service I ever dealt with. Went through FIVE customer service representatives!! One manager, one woman in Memphis and she told me Carlos would call me within two hours, nothing. Carlos in Memphis, you were the last link to make this right. You did not bother calling me. I will make it a point to let every car person I know not to support Autozone, and I will never buy from you ever again. I hope you go out of business.

I went to my local AutoZone to purchase an alternator for my '99 supercharged Beetle. Not understanding why my engine had chewed up 3 other alternators, I had come to find out that I had been sold one made for a 2017 Dodge Durango. Herein lies the problem when you do get the correct one, with an alternator that should not be anywhere near the wrong make and model of the car, the 3 TV screens with sound no longer work, the 3 amplifiers, subs, and deck might be blown and will never make a sound again, no working ports to charge a cell phone, and lastly, I come to find out my windshield wipers won't budge in the pouring down.

I was greeted cheerfully after having a very informative telephone conversation a few minutes earlier in the day. The correct battery was selected and installed after it was determined through testing that I did indeed need to replace the battery. I have purchased here before and will return as Mr. ** and other associates there are top notch employees!

I bought a set of ball joints for my 2002 Mustang. It was harder than usual to install, but finally got it in. About 3 months later, it broke and separated, and for a few seconds I lost control of my vehicle and clipped a curd, messing up my front end and bending my radiator. I took part back to store to inform, show and get refund for other wrong one and they refused to do anything and Blatantly called me a Liar in front of the other workers and customers.

Had a battery that was dying. Went to AutoZone. Matt came out in the rain, checked the battery and jumped it. Said it was good and didn’t try to sell us. Jumped us again later. We bought more stuff because he was awesome! Thanks Matt!

My grandfather ordered a car part with overnight shipping on Wednesday. It was needed by Saturday so we could repair the car over the weekend and everyone could get to work and daycare. Thursday afternoon it had not arrived so I check the order for him and it says cancelled. So he calls them and they tell him if he goes online, re-orders, and then calls them right back they will ship it out with overnight shipping and it will be here Friday. So he makes another order and calls them - their rep and the site assured him it would be here Friday.

I came to the store to get my battery and starter checked. Norman, the manager help me test both. By doing so I realized that the starter was no longer good. So he looked in the inventory and found one starter that fit the make and model of her car. So I was able to get my daughter back on the road today!!!! Thanks so much for your excellent customer service, Norman.

She has great customer service and knowledgeable on the things I had asked about. She was very polite and professional I would recommend this store anytime. She helped me after the store was closing as well. Thank you so much.

Tiwana (spelling?) answered my call to AutoZone (Pendleton Pike, Indianapolis, Indiana store). She was extremely informative, courteous, and professional regarding the company's products and product availability. I was extremely pleased with her customer service skills. It is obvious that she enjoys her work because she does it so well. Thank you AutoZone for staffing your stores with great people like Tiwana!??

Service at this location has gotten worse as time goes by. I have purchased ALL my auto parts besides oil and wipers from them for 20 years. I was emailed a $10.00 off coupon, I was ordering the items online but the coupon wasn't able to be used. I, then went to the store to make the purchase, the prices ended up being higher. My price was $4 more at the store even after they allegedly gave me a discount. Since they allegedly gave me a discount I could NOT use the coupon. I'm replacing break pads and rotors...but the rotor weren't in my store so, (To their credit, they DID go get them) this is not the first time I had to wait on them to get my parts. I can get parts at at least 6 more vendors in town and I can order from that many more online. If they send me a coupon, I should be allowed to use it. I am done shopping with this company.

I called for a battery for my wife's car and he was able to identify the best battery as well as help me save money by bringing the original battery in before I purchase. That's going the extra mile. Thank him for that!

Leon waited on me and installed my new low beam headlight bulbs on my Hyundai Sonata on 12/15/2020. He was extremely knowledgeable, professional and polite. I truly appreciated his accommodating approach to my problem.

Howard ** was a perfect example of Excellent Customer Service. He went above his job to help me with my battery issues. Very patient and respectful. I appreciate him very much. He made sure that my car was able to run and that it was safe to drive it. He gave me good advice and even suggested that if I have any car problem to come by to see if he can help me again. He was honestly concern about me and my care. Just that alone makes me want to keep coming back to this AutoZone store. Thank you!

Upon my arrival to AutoZone on Bird Rd South Miami Fla.. I went looking for a truck cover for my antique 93 Chevy Sonoma pickup truck. There was none available for the model truck, the size etc. The store clerk Daniela politely came to assist me with my issue and stated to me since I'm a good customer she will look in the autozone system to see if one can be ordered in the type I'm looking for... Not only did she make that happen but the product came on time and in the right color.... I'm very happy with my purchase and thank you Autozone for hiring great people for great customer service.

I had a very pleasant experience at AutoZone in Antioch, IL! I went there because my car would not start due to a dead battery. The female employee came outside with the battery tester and found both of my battery terminals so loose they lifted right off the battery without effort. She not only tightened both terminals but also discovered the battery clamp was not even attached! She continued to put the bar back in place and tighten it up without charge. Since then my car has started without fail every time. Great customer service. I highly recommend them.

I brought my car to the AZ on Hey 70 in Clayton, NC, to exchange a Duralast battery that was still under warranty. They changed it out for me, quickly— even going out to their delivery truck to get one not yet unloaded. However, my car still wouldn’t start. Having just replaced the starter within the last 2-3 weeks, I felt sure that wasn’t the case. Their more experienced mechanic came out to take a look at it and noticed the terminal wires were in bad shape. Because over the course of my visit, they learned that I am currently unemployed, they installed new terminal wire at no additional charge!!! I am an Auto Zone customer for LIFE!! While sitting on the curb writing this review, another AZ gentleman came over and asked me if I wanted a chair. Soooooo NICE!!???

Stopped in and wanted to check engine light in my car. I was helped by a Gentleman named Junior. With the virus he couldn't go to my car. But he explained step by step how to do it.. I did.. He read it. He was a great help and went above and beyond! Thanks Junior!

Pulled up to this location looking for new windshield wipers, however I did not know the size. Luckily, the employees there were able to not only assist me in choosing the correct size, but also with installing them. They even went as far as teaching me the installation process so that I am able to install them myself in the future. Both ladies, I believe one was named Crystal, were extremely helpful and the customer service was beyond great. I am extremely happy with my experience.

I am in a higher risk category for Covid-19 so I attempted to order a part for my truck today via the telephone and take advantage of the "Curb-side Service". I was immediately placed on hold before I could say anything - which lasted 30 minutes - without a single check back during that entire time. Shortly after being on hold for the 30 minutes, someone came back and said "Autozone" and then promptly hung up on me. When I attempted to call back numerous times, each time I was told "Autozone, please hold" and placed on hold again.

I bought a starter online from AutoZone. Paid for it. My husband went to pick it up. The store had to look up the order, and then informed me they did not have the part. The store said to come back tomorrow, that it would get the part from another local store. Went back. No part. The store said he should return after five. No part. Went to the AutoZone where we were informed the part would be. Explained the situation, they were rude and nasty. "How am I gonna give you a part I don't have!" Told us to try another store. I called the original store. Still no part. I asked for a refund. The man on the phone said I would have to come in the next day when the manager was there if I wanted a refund. So, I called the corporate number. Allegedly they issued me a refund.

I ordered a muffler for my car a week ago. It was advertised on the website as a Bosal muffler for $61.99. It was set up for free next day delivery. When it didn't show up the next day I called the company and was told that this product is not available for next day even though it was an option on the order. Then when it finally showed up it was not a muffler at all. It was the rest of the exhaust system including the resonator but no muffler. I don't need all that other stuff... just a muffler. So I figured I could just take it to my local store and they would handle the return but I was told since it was ordered online I would have to do it through them... ridiculous! Long story short I'm still waiting for this part to be picked up by FedEx and for my refund. I've made 2 calls to them and all they tell me is it's been "escalated" whatever that means. Needless to say I'm done with this company.

Massive Fail. I ordered the head gasket set online from AutoZone, shipped from their warehouse, and it was delivered as promised. It had been opened and resealed, with a label that stated that it was undamaged. When I opened it in preparation for installation the next day, I found that one head gasket, both the intake manifold side gaskets and carburetor heat passage restrictions, and half the exhaust manifold gaskets were missing. Evidently, whoever resealed and relabeled the set had not actually verified that the set was complete. So I had to return the set to my local store, and re-place the order. To Fel-Pro's credit, they label their products "Not Returnable If Opened", so why AutoZone thought it was acceptable to place an opened set back in inventory is inexplicable. I will be forwarding this review to Fel-Pro for their information, as they may have some concerns with this reseller's practices.

In this Autozone The manager treats customers Horrible, her name is Yakelin, she does not say hello, she treats customers as stupid because she does not want returns in her store, it is normal that a customer who buys a lot makes a return, because I do not use the product, for It is not the same as the one who uses the car, but this manager treats both clients and their workers with discrimination and abuse, I have given this complaint to his superiors but apparently they are friends and they do not correct it.

If there could be zero stars, it would fit properly. This store is full of mouthy young kids and it seems they have a new manager so often that the town is aware of how bad they are. My husband purchased a fuel pump from this store, again, helped by young kids who don’t know what they are doing. For some reason they couldnt get the transaction to show in their system.

After searching online for my Q70 floor mats I decided to get a weather tech brand from AutoZone. The image online showed front and back mats. I bought them and only received the front mats. I contacted customer service and provided order and item numbers to inform me that they will get back to me in 3 days. I called them again after 6 days and they informed me that it was a mistake at their end and the had the wrong image in the item number and they’ll send me a return label to send them back the ones I received and they’ll refund my money. I asked them to just send me the missing back mats and they didn’t want to honor the sale and be responsible for the mistake they did. I have 3 vehicles at my household and we’re done with AutoZone.

Hello I'm really happy with the Autozone Store 1083. I thinks this is the number. Those guys are really friendly and capable doing his jobs. Fast service and the best customer service. I just spent less than 5 minutes on this Store. Really GOOD STORE.

I had purchased spark plugs online and in-store, a total of 5 spark plugs. I had taken the spark plugs back to the store to return but had the wrong receipt. They asked me if I was returning the spark plugs. I explained yes I was and they assumed I was wrongfully charged. They would not give them back because I didn't have the receipt with the four spark plugs on them. I found the receipt and have it. I tried calling the store and the manager refused to give me the spark plugs back because he claims that I would be stealing them.

I bought something and I wants to exchange it. They refuse and not even want to exchange for me. I had my baby on the car with my sick husband! He was so rude. I was so disappointed. I showed him my transaction number. I did everything he wants.

I use to buy my parts here for the vehicles. I've had 2 bad experiences where their corporate offices said some regional guy would be calling and 3 weeks later he did. He asked me as to what my complaint was. I told him he should have read what was provided before making the call, what a joke for a regional. I gave them another chance. I needed an ECM. Found one online had my VIN and other info handy when I put the order in. Their website said it would be programmed and it would be just a plug and play ECM, my card also would not be charged until the item shipped.

I had ordered three simple items for a simple job, to change the oil in my truck. I ordered a oil pan, filter and 5w-30 for next day shipping. I never got it the next day or the day after. I had gotten two emails saying that they were delivered but they were not. I waited almost a week and I got one box that had the oil pan. I sent an email to AutoZone asking them what was going on with my order. All I got was basically were working on it. A few days later I got the filter, then a few days after that I got the 5w-30 oil, the oil was not in a box at all, they slapped shipping stickers on the bottle of oil and sent it out, that's it. I paid for next day shipping for three simple items and it took almost two weeks to get them.

I buy parts and a yr goes by and I need warranty. Parts are covered under warranty but they can't find that I've purchased them. So I call and complain and they say that it just happens. This isn't the first or second part that this has happened with. Management is absolutely no help.

In need of new windshield wipers. l stopped at the Fallbrook AutoZone and Nanci was extremely helpful from the time I walked in the door till l left. We have many Auto part stores to choose from in this town and this is why I choose AutoZone for the customer service I receive. Thank you Nanci.

Needed to recharge my auto a/c coolant and purchased it from AutoZone in Woodstock, 92 & Main St. I am a retired widow and try to live within my means by doing as much as I can, so I count on trading with local merchants. It is 96 degrees and I need my air conditioning! The new canister of coolant was not working and I asked for help. NOPE!!! Was refused. Told me they could change out a battery, but would not assist plugging in the coolant or even observe me doing it. Just plain stupid if you ask me. Didn't mind selling me the stuff at a higher price though. I could be buying my auto supplies elsewhere, but have stuck with my neighborhood store. They used to be worth going to. Well, no more! They have lost my business! I would give negative 3 stars if I could.

I went to the AutoZone in Decatur, TX on Sunday morning to purchase a battery. The associate, Julian G., looked very professional, was extremely pleasant, knowledgeable, and also helped to install it for me. And with the world the way it is right now, it was extremely nice to know that there are still are some OUTSTANDING individuals out there, such as Mr. Julian G. Thank you so much. SUZANNE T.???

I wanted to buy a 60-piece socket set. AutoZone said that they were discontinued and they didn't have it and couldn't get it anymore on the shelves so the next day I went in and I still seen that empty box on the shelf with the price tag on it like it's on sale and yet they don't have it so why is it on display like they have it.

Autozone as a whole Company, I cannot complain it nothing about it, but when is about promotions or rebates that are not applied at the store and it has to be processed either online or mail in; it's such a painful and slow process; but the worst part is when you call to fix any discrepancy on their Autozone Rebate center. They will treat you like a complete idiot, stupid or ignorant person. They just don't care about you, and be expected to be hanged out on the phone call with the excuse, "I might have to disconnect the call, and have a nice day" literally what they are telling you is: just go ** word your self.

Steven, Nick and All Employees go above and beyond to help with any issues, I drive further just to shop here! They have even walked outside to help me install alternator. They are almost like family and very helpful!

Local stores are a ripoff. If you Google a part, Autozone will show the part at a price you can't get from your local store. When they look up a part in the store, it's usually wrong and you need to return it. Autozone makes a LOT of money for the greedy corporate guys that run the company, they could care less about their customers.

Samantha ** a customer service employee at the Auto Zone in Naugatuck, Ct. Really took her time to leave the comforts of the store to help this customer add free on to my vehicle. She was a pleasure to work with.

Purchased battery 4/26/2017 with 5 (five) yr warranty at Autozone 5769. Battery died so took it in today, 7/4/2020, for replacement. Rather than charging us only the prorated amount the salesman rang up one receipt totaling 74.08 (prorated amt plus core chrg) although core chrg should not have been applicable at all since battery was with us. Then rang up a 2nd receipt totaling 206.50 (cost for new battery 169.99, core charge plus tax MINUS then the 74.08 from the 1st receipt for a balance owing of 132.42) WTF???? The original battery still had prorated warranty. Why would I not be ONLY responsible for the cost of the prorated amount under the warranty left on the battery that I was upsold on back in 2017? You are now stating I must then pay for the difference in cost of another battery for close to the same cost of the battery from 2017. Robert the mgr was of no help. THIS IS A TOTAL RIP OFF!!!

I went in to AutoZone to buy replacement head light bulbs. The employee gave me the wrong light. It said fog lights on it and I ask just to be sure and he said it’s the same. It will work. I paid over $100 dollars for the pair. After I installed I noticed it was not working properly. I returned them and I picked out the bulbs. I also asked for another bulb for side marker. I even took the employee to my car and point out which one I need and again a different employee gave me the wrong bulb which I paid around $7. I returned it and ask will my money go back to my debit card. He said yes but I never insert my card for the return and was told I would get it back. I never got my refund and I’m am just so disappointed that a company so big could screwed me out of my money. I felt all the employee in this store were young and not knowledgeable. If I am not contacted I will never go to any autozone again.

Very satisfied with the Store Manager's efforts to find the floor mats for my new car. Thank you, Sharon. I didn't knew this new store in Homestead. Now, I know where to go to find an excellent service.

I'm beyond mad right now. I've always trusted AutoZone, UNTIL TODAY!! Went to AutoZone to buy Window Shields for my Subaru Crosstrek. Ordered them and paid. Got a call they were in. Was so excited until I opened the box and saw they where for a Chevy Equinox. Ok no big deal UNTIL!!! Took them back and they told me, "Oh they are not available yet for your Crosstrek!!!" WHAT THE!!! Then why didn't you tell me that in the first place? No instead you sold me something that I could not use at all!!! BEYOND MAD RIGHT NOW. YOU HAVE LOST A VALUED CUSTOMER AUTOZONE!!! I will be sharing this all over Social Media for sure!!!!

I went to store on Deer Park ave/Deer Park NY. All customers were wearing mask, Not one employee had one, one employee had one and he had it on under his mouth, doesn’t say much for management. Shame on them.

Store 6098 Locust Grove Virginia denied us service because we did not have a mask.. Manager said it was a state law then it was store policy. CDC says people only wear mask if sick. Store discrimination.

My car broke down. I went to AutoZone in Levittown NY 11756 to get the part. I used my card to pay for the part $158. They took my money the same day out of my bank account but the same day I return my core of $43. It has been 5 days. This is not fair. I went back to autozone. I was told the person who I need to talk to was not available. 3 different times I got the same answer. Autozone took my money within minutes but how long I need to wait for my refund if I ever going to get it back. Aging is not fair.

I made a battery order online which said should be delivered within a week or two. After over a month I called and they told me they were out of stock when I placed the order but they failed to notify me. I had to cancel my order and buy from Amazon.