AutoZone Reviews

I needed a Alternator for my 2008 Dodge Ram 1500 so I decided to buy it online and pick up at the store. Online, they offered a 20% discount for orders over 100.00 using coupon code CHEER20. Well, the website did not work and would not apply the coupon. I went to the store and asked for the discount because the website would not honor it. The store told me they could not honor it either. I was told their system was acting up. So I decided to buy a 134 alternator and pay 57.00 additional for the core until I can return it. I paid a total of 206.00. When I came back 2 hours later to return the core, they told me they couldn't because their system was out. I would have to be calling them until the system comes back up. This is outrageous. The only reason I bought it is because I desperately needed the alternator. The customer service person I spoke to was only willing to give me a 10% off toward my rewards what a joke!

My 1st experience sucked. I went in to get a headlamp bulb and felt like they didn't care about me. While installing it they said this is taking to long and gave up. They also broke one of the mounts that hold the headlamp in place and now it is loose. Now may need to buy a hold damned headlamp. I really wanted to give a no stars rating!

I initially went in to dispose of my used motor oil and to also pick up a couple of extra quarts to have on standby. Not being my first time here, I knew where I was to go, but was told by the associate to 'give her a minute' as there was stuff piled in front of the disposal tank. 3 minutes later, I poked my head around to see what was taking her so long to assist, and I sat there for another couple of minutes dumbfounded as I watched her 'coke and joke' with her coworker, change the trash bag, and dance a jig (to the amusement of no one) - especially me. I took my used oil and my business and went to another auto parts store across the street. This will be the LAST time I ever take my business to this or any AutoZone even if convenience is a consideration.

All week long the front and rear brake pads for a Saturn Outlook AWD were available, go to pick them up at 7:30 a.m. on a business day. Order gets canceled by the clerk who said pads were not in stock, instead, he tried to make himself his goal daily sale of $98.00. The non-available pad total was $52.99, very bad sale techniques. On top of that, I tell him if I have any problems with what he's profiting from I was going to be across the street at a local shop. "Oh, they don't open until after 9:00 a.m." I never asked what time the shop across the street opens, nor for him to contradict what I had in mind. Results? No sale, no commision. Why did I have to mention if he could call the other store and find out if they had them? Otherwise the sale was the target and the goal?

I bought a car battery from Autozone. Drove home and installed the battery in my vehicle. I followed the instruction provided by AutoZone and I have installed hundreds of car batteries over the years. I know what I am doing. When I attempted to start the vehicle, after installation, nothing. No lights, no warning ding and no starting. When I checked the "new" battery it was producing 1.62V not 12. My new battery was bad.

I had called the store to order a part which they told me I have to pay first. I was busy running errands and also had to get ready for work. I didn't want to give my credit card so I decided to order online to pick up any store. Which the stupid ** website didn't give me that option. I called the store to ask them why candy I order the part to the store for pick up instead of waiting 2-5 days even delay on Thanksgiving. So she told me she nor the manager didn't know. So I called the Autozone customer service and they told me I have 2 options either I go to the store and pay for it or order online and it ships to my house. **. Yah better ** change your options because I don't have time to go back and forth waiting for a ** product. Yah need to update your options to order it to the store for pick up. Be like Walmart.

Let me tell you my story about problems with AutoZone. I bought 2 little tool sets from AutoZone Lawrence. One was a little ratchet set, 3/8 and a small wrench set SAE and metric. I was a plumber trying to get back to work after brain surgery. I somehow lost 2 pieces from each set. This and other developments convinced me my career as a plumber was over, finito! I emailed AutoZone, they told me to bring my tool sets to AutoZone Lawrence and they would be happy to help me find replacement parts so I could start selling all my tools. On top of losing my career, the wheel falls off my car. 2 days later I get on the bus to bring my tool sets back to AutoZone Lawrence, a 3.00 trip. I walk in the store carrying my 2 tool sets in a plastic bag. I walk in. Some nice ** woman tells me to put my bag down on the counter; she’ll help me in a minute. Just to allow other customers to be helped I go a couple of counters down.

Bought a used van with warranty on the Duralast battery. The battery died and I don't have the seller's phone number. I took the battery "DURALAST" to AutoZone and they said they could not do anything since I don't have the buyer's phone number. They did not even wanted to prorate their own exclusive battery brand of DURALAST.

I have a commercial account for 5 yrs with AutoZone, my customer service at store level has went way down in past 2 yrs. Seems nobody cares about me or my business, I was told that I couldn’t warranty parts on my wrecker because it's a fleet truck, I told them, "I bought the best you offer pads and rotor and this is the treatment I get." In the past I had issues where I purchased calipers for my wife’s truck and could only find one in the system. I knew I replaced both. I asked for a battery rack from commercial rep (Keith). He told others that I was going out of business. And I would have to reapply for an account. That this would be my last week I could charge to my account.

I went into AutoZone (store #4237) on November 8 2018 to warranty out my battery but they told me that they need to do a battery test to see if it bad. So I left the battery there. On November 9 2018 I went in to see if my battery was tested and found out that they haven’t even touch it so I had to wait for the battery test. After the test it turned out the battery was bad and needed a new battery. They looked up the purchase date and saw that it was purchase on 2017. As they were trying to do the exchange it seems like the battery I bought was the wrong one so they told me that I have to drive back to the original store to do the exchange.

I ordered a jack online and never received it. I called AutoZone because the tracking number they gave me didn't work. The first person I talked to said the jack was coming from FedEx. I called FedEx and the number AutoZone gave me wasn't theirs, so I call AutoZone back and the next person looks into it and said R&L trucking is shipping it, so they told me it could take up to 10 days. Well after 12 days I call AutoZone and tell them I haven't heard anything. They put me on hold and call R&L and then get back to me saying I never answered the phone for delivery, so the jack got sent back. I told AutoZone I never got a call from R&L trucking, so I was mad and called R&L trucking directly to see what the hell. They told me AutoZone never sent them my phone number and nobody from AutoZone would return their phone calls, so they sent the jack back to the manufacturer, so AutoZone tried to say it was my fault.

AutoZone advertises 20% off and next day delivery. I ordered a part on Monday and called them on Wednesday asking where my part was. They said I would get my tracking information later in the day and part should be at my house Thursday. It is now Thursday and I have no tracking information. Emailed customer service this morning and they said they have an inquiry into the parts house. So this afternoon I emailed again and they told me to wait 24-48 hours for a response. This is an unacceptable answer for a part that is carried in almost all of their stores and advertised to be next day delivery. I asked them to send the order to my local store and I would pick it up there and they declined to do so. I typically don't write reviews but this left a bad taste in my mouth. I will be taking my business to O’Reilly from now on.

10/11/2018 around 2:00 pm, worst place. Offensive and racist. After 20 minutes of waiting for someone to check us out, still no one came. We bought shop equipment for mechanics. It came in a big box, I don’t know the part's name. I was just driving my brother. Nobody helped us in the store. Not after he paid. Again it was a big heavy box and no one offer to help carry it outside. When we got outside and were putting it in the car a guy ran after us asking if we paid and asking for a receipt and asked who we paid with. We were still carrying a heavy box as he demanded to see the receipt and again no offer for help. I got really upset and made my brother return everything. You will never see us going back there and I will tell everyone about my experience.

Was in a location yesterday here in town buying some quick paint and went over to the checkout station. MY check hadn't deposited yet and when I used my debit card it was declined, which I did expect but what came next bothered me more than anything. From his screen he was able to tell me exactly how much was in my account. Why is it any of their business how much is in my account and if they can see that from their screen what stops them from check everyone's debit cards approved or not.

Bruce ** at AutoZone in Lexington, KY was so awesome. My friend and I got a flat tire while driving and the closest place near was an AutoZone. So we stopped there and we were both nervous, we’re still at an age where our parents answer all questions for us. But no one was answering our calls. So Bruce was so patient and kind with us. He informed us on everything. I just wanted to acknowledge ho1w great he was and how he went above and beyond to help us.

I was in the store for about ten minutes before anyone spoke. When the guy behind the register asked what I needed, he said he would be out in a minute. While I waited for him, another customer came and ordered something, which made me think I should order it as well. Trying to kill two birds with one stone by getting my battery charged during the 30 minutes I was already there, I got tired and returned the purchase of the headlights I purchased. I would have had to wait an hour for my battery to charge, but that hour couldn't start until the one person who was doing all the working got to a new task even though I was there before many of the other customers.

I needed a 1/4"X 3ft. Rubber for my truck. The cashier at AutoZone charged almost $11.00. Later I needed another 3/8 X 2 ft. I checked the price. I paid for the hose I purchased at AutoZone at O'Reilly Auto Parts and found out a that a normal price for that hose is about 1.50/ foot. AutoZone ripped me off once but not twice.

My husband and I went in to purchase a new battery. Our car wouldn't start once he put in the new battery. He took it back up to the AutoZone where the same woman who sold us the battery told him that wasn't the battery she sold us. Of course he explained that it was the battery she had just sold us less than an hour ago. She insisted that this particular battery had already been returned according to their system. He again explained to her that there had to be a mistake because this is without a doubt the same battery she had just sold us. She reluctantly refunded him the money.

AutoZone - 2808 Central Ave, Charlotte, NC 28205 - Policy first, customer second... Employee pulled the wrong part, when I tried to exchanged it I was told the re-credit had to go on my card, (which my bank could hold for 3-5 days). They refused responsibility at this point. Three different managers and not one of them knew that if it was a debit transaction (which it was) you could get cash back. An employee later revealed this to me, but by then their system blocked my exchange so I couldn't do anything and they wouldn't just switch it out.

I have always gotten what I wanted or needed at AutoZone. Have never had a problem making an exchange or returning a part. Always friendly service. I enjoy the fact they will do a scan for free if you have a check engine light on. And their scan always matches what the dealer scan says.

I bought an alternator that turned out to be bad. I carried it back to the store for a warranty exchange the same day and the store I bought it from didn’t have, which they sent me to another store over ten miles away that turned up not having the exchanges alternator. This store sent me to another store that have the alternator but instead of warranty exchange they put the money back on my card and told me I had to purchase it again. However my money isn’t on my card and it just suppose to be a warranty exchange. The supervisor looks in the computer and the warranty isn’t in there pursuant to the first store staff who took my core part and money. Now I’m without my money and part. Store no 1028 and 1006 staff have bad customer service and is very disrespectful. I would not recommend any to these stores.

My battery died and wouldn't hold a charge after jumping it from another car. I couldn't remember if I got it from AutoZone or Advanced Auto Parts but it was less than a year ago so I knew it was likely still under warranty. I went to AutoZone to get them to charge it, as is described as a free service on your website. The first guy, a middle-aged Asian man, I dealt with was great and loaned me the socket that I needed to remove the battery at home and bring it into the store. When I returned, I spoke with a younger ** gentleman with a very poor and unhelpful attitude. I explained that I was bringing in my battery to get it charged and his first response was, "So you gonna wait around for an HOUR?" To which I responded, "No. I'm going to go home and then come back and get it."

Never have the part. Some are the wrong parts, and the part that was supposed to be here already is three days late so far. I gotta pay people for rides and it's really killing my income. I'm done with them.

1986 torque converter Dodge Charger - Went online to see where nearest AutoZone that might have torque converter, no local stores had 1, but showed had 1 in stock in warehouse and could be picked up at the store 4 miles from my home the next day. Next day called my local store no torque converter, said they would call warehouse and check to see what happen, called back said would be here in 2 days had to come from a warehouse out of state, no local warehouse had one. After a week, still no torque converter. ask for them to credit my account and I would order from different company. AutoZone said as long as they showed they had 1 in stock, couldn't get my money back.

In returning an alternator that went bad I was told they would order another since they didn't have it in stock and it would be in on Monday 06-04-2018. This was on a Sun 06-03-2018, went back on Mon, 06-04-18 no sign of part being ordered, the part was paid for. So let's try again; mind you I'm having to borrow a car since my car has been down since Sunday! So here's Thurs, back to AutoZone AND CANNOT FIND ORDER! And of course they make no effort and try to locate it. By this time I'm frustrated and requested a refund. I am just puzzled; WHAT IS HAPPENING TO CUSTOMER SERVICE?! Location - Stafford, TX 77477.

I live in a desert area where the temps can get over 110 a lot of the days in the summer and have gone through several Duralast batteries since I moved here. Thanks that I was always near home when they were failing so I could make it to the nearest Autozone. Last week I was driving and noticed that my lights on the dash started to flicker and looked at my OBD2 device and it said the battery was at 9 volts. I went directly to the Autozone I purchased the battery from last October and the employee checked the battery and said it was bad. I then noticed that the cap on top of the battery had blown off of the top of the battery and that caused it to lose power.

AutoZone did not ship this product as they had advertised. When purchasing the item the delivery time was stated on the checkout screen. However, the item has yet to arrive. I tried to reach Autozone customer service. The first representative I reached could not tell me why my product had not arrived. I was forwarded to a supervisor who was confrontational and agreed that while my product had not arrived when expected there was nothing he would do about it. I explained that due to their inaccuracies I am placed at a costly inconvenience due to a car awaiting a part for repair. He also refused to offer any coupons, codes, or discounts on a future purchase in order to help compensate me for my loss. I inquired about returning the product and he got confrontational. I do not like how I was treated. Overall, this AutoZone customer service was impolite and unhelpful.

I had a starter replaced less than a year ago by a Toyota dealership. They bought the new starter from AutoZone in Jasper, IN. with a lifetime warranty! The starter went bad less than a year later. So, after going back to the dealership I was told AutoZone would have to warranty the part! So, after going to the AutoZone store and being told by the store manager (Robbie) for approximately (5 weeks) he was going to take care of me!!! Bottom line he’s a liar and AutoZone does not honor their warranties!!! I would not recommend buying anything from AutoZone!

So I went in to return an item that someone bought by mistake. Store was very empty so I figure I'd get in and out fast. Midway through my return cashier informs me he needs someone higher up on the AutoZone foodchain to sign for it. Guy that's supposed to be doing that is too busy flirting with a young female employee. Cashier attending me then leaves me to attend other clients. I then leave to find another AutoZone with semi competent workers. Seriously AutoZone need stop hiring Highschool kids that can't keep it in their pants during work hours. Only positive thing I can say about AutoZone is they have a generous return policy when compared to O'Reilly.

Bought a 1/2 inch Duralast torque wrench, supposed to be Guaranteed for life...the wrench stopped working and I took it back to the store but they refused to exchange it, so I threw away the Junk Duralast and stopped doing business with all Autozone stores. I am a professional mechanic at a busy shop, I switched shop account to O'Reilly, made new vendor list without Autozone, and tell every mechanic or customer I meet not to do business with Autozone because they don't honor their warranty and have poor customer service. I will never set foot inside another Autozone store and will continue to spread the word, seems crazy to lose so much business rather than warranty a $50 wrench.

I have been an AutoZone customer for over 30 years and have spent thousands of dollars over that time. I had been accumulating points towards a credit on my next purchase. A few months ago I was told I had accumulated over $20.00 in credit on my next purchase. So, today I went and purchased new windshield wipers for my vehicle and was told I had $0 credit toward any purchase. I tried to contact the regional office but, after leaving a message, no one returned my call. This is disgusting! They have lost my business forever, that of my son, my son in law and every friend I can persuade not to buy there ever again. Fortunately I have several other auto parts dealers nearby I can buy from.

I did a Google search for a part for my truck. I stated the year & model of truck in the search. AutoZone came up as the first result as having the part. But when I clicked on AutoZone's ad the site then told me the part did not fit my vehicle. Say what? I then tried the chat on their website to find out if they actually had the part that would fit my vehicle & twice the customer service reps ended the chat before I could complete typing my initial question. This company does not appear to want your business.

I made a purchase with a coupon and was supposed to 2 rewards credits. I tried to talking with the 800 customer service but was told they would review it and contact me - they never did. I called back after a week and they claimed that because the checkout person used my remaining rewards balance that my credit was not available. What BS! That was my final straw. I was a loyal customer to them even after dealing with a ton of incompetence over 15 years. Last year, I got 3 defective alternators and finally ordered online (form someone else of course!) somewhere. One needs to cut their losses and this petty money grabbing rewards program is mine! It just shows me how much their loyal customers mean to them.

AutoZone store 0825 - Went in to the store to return a tool I borrowed and was told that I couldn’t return it because “they didn’t have money in the cash register yet, come back at 12pm”. If this is true, they have to be the worst run business in the country. If this isn’t true, they still have to be the worst run business in the country. Either way I will be spending my money at the competition from now on. I will never buy another item from that business again.

This review is not about just the store but AutoZone as a whole. The website is awful. I strongly recommend not ordering anything from them online. Shipping dates change. Promos disappear when you finalize the order and when you call they just say, "Sorry nothing we can do." They got me once but will never get me again. Will never do business with AutoZone again.

They sold me a cheap map sensor that fails constantly leaving me on the side of the road. I bought this two days ago and they do not carry a better quality alternative and won't refund my money. Do not shop here ever.

Okay I have a 2017 so I guess air filter and cabin filter are not stocked at stores yet, so I ordered via website, they are quick to take your money, but very slow on shipping or better yet in this case even slower. The est was March 22-23 2018, when I called they had no idea what happened, and why it wasn't even shipped, so after the on hold bit, they could not get anyone to answer or so they say, instead of saying, "We screwed up." Then she asked do I still need the parts, mmm let me see. Can't get filters in store or pay even more at dealer and not get the k and n high performance filter, of course I still need them so they send it FedEx 3-5 day so it will take them five days-why not make it right by shipping next day cause of your screw up. Any other parts needed I will be shopping somewhere else.

I purchased a battery at the AutoZone in Hamden CT on Dixwell Ave on Feb. 26, 2018. When purchasing the item I used two payment methods, my debit card and my credit card. The debit card took at the register for $90 but declined the credit card 3 times. There was more than enough money on the credit card to pay the remaining balance. I then called the credit card company and they informed that no such transaction was declined. By the way I made sure the phone was on speaker so that the manager working the shift could hear what the credit card company told me. Eventually because that register did not take credit card we had to cancel the transaction and move to another register.

Be aware if you get a rebate make a copy of the receipt and the rebate slip then make a note to contact them after a couple of weeks to confirm they have the receipt in rebate slip. I forgot I had one. I had mailed it on January 17, I found it today March 7 and realized I had not received my rebate. I called the number on the rebate slip and was told, "Congratulations Lisa. Your rebate has been approved as of today. Allow an additional 12 weeks to receive your rebate."

Most rebates are mailed within a month of qualifying, even if the terms say it can take up to 60 days. However, AutoZone rebates take more than their promised 12 weeks. It is a ridiculously handled promotion system and is a gimmick to get you to buy specific brands of products, don't fall for it. Saving 10 dollars on a product that costs 30 is not worth it when you have to wait six months for the prepaid Visa to show up.

This program is worthless unless you want to put yourself on a calendar and go in to spend money for something you don't need! I have lost my rewards several times along with many credits I had earned because of their now 90 day policy on credits and rewards they have put in effect. I have many rewards cards and NONE of them take away my earned rewards! If there is an expiration date on any reward cards I have, it is two years. 90 days is way too short... worthless to pay for their products which I now find are priced higher and can be purchased at other providers a lot cheaper! AutoZone, I can and will shop elsewhere.

I bought a battery at Auto Zone Greenwood IN. I'm a single woman without auto maintenance knowledge. I trusted them. On numerous occasions. I needed a battery for my Caddy. I asked if he could please install it as well which they had before. I bought it less than a year ago. My car died at midnight in Jan. Couldn't jump it. I had to call off my next work trip costing 1,600. Lost had car towed. My mechanic called me to inform me the battery I bought was too... Small. Way too small plus a recycled battery!!!

I came to AutoZone in Sedalia MO to purchase 7 qts of transmission fluid and the customer service gentleman looked up what kind of fluid I need on his computer and proceeded to walk me over to the shelf with the item I need. He showed me which one I need and asked how many I need... I told him seven, and he said "ok, let me load you up" and he sure did stack all seven bottles of tranny fluid in my hands and walked empty handed behind my little 5 ft self, all the way back to the front of the store. I was very shocked and disappointed... no manners, no customer service skills, I thought about leaving without completing my purchase. Very very disappointed and disappointed.

I have a small repair shop. Used to buy everything from AutoZone. Not anymore. They are pricing themselves out of the market. If a customer can wait I will buy from Rock Auto. I can buy the same part same make from them for 80 to 100 percent cheaper. Same thing with chemicals and oil. I will go to Menards and stock up. AutoZone stock proves it. It went from 50 dollars a share to 800 dollars in a few years. All from ripping off the public. Be smart. Forget AutoZone.

At store 1215 the staff is very helpful, the manager Jacqueline is on the other hand not very helpful at all. She is extremely uneducated and does not know how to treat customers nor her staff members. She shows no kind of respect towards the customers in her store, and to her employees either. I visited the store two days ago, I bought a sensor for my car. I had to return the sensor because it was a wrong diagnostic from my mechanic and I was not going to utilize the sensors at all. The manager told me very rudely that electric parts had no refunds.

I purchased a fuel pump for my pick up at AutoZone and It came with a lifetime warranty. The pump malfunctioned so I removed it and brought it back into the store for a replacement, and to my surprise they forced me to wait three whole days because they had to order the part from another state!

We bought a durable battery from AutoZone (366 Eastern Ave, Malden, MA 02148) for our Honda CRV. After that, the first trip was to our dealer to change oil. The dealer happened to give us a regular test; based on the test results, the dealer told us the “brand-new” replaced battery has some problem and needs to be taken care. When we still wondered to change the battery or not, it came the next day that we cannot even ignite the car.

When I walked into an AutoZone on Milton Ave. There was one worker working with customer and 4 customers in line. All you could hear was workers in the back laughing and talking about "cradling their balls!" How unprofessional. So I finally had someone to help me. I asked him, "Could you help me figure out what kind of windshield wipers I needed." He looked it up and pointed down the aisle and said there are a lot of them down there. He never once asked me if I needed assistance. I then walked out unhappy. I have never been so disrespected at an AutoZone.

I ordered 3 items, brake parts for rear, I got brake parts for front, I ordered spark plugs, and they weren't even close to the right ones, and something else that was wrong. So a month later I decided today was the day I tackle these jobs, I can't tell you how pissed I was when the parts were wrong. And being a month since I got the parts, I lost the slip. I live in the mountains of NH, and needed these parts to drive my jeep to my new job tomorrow. So I called the company and told them I can't make it in tomorrow because of car issues. They told me, "Don't bother, we will get someone else."

So I go back to AutoZone with the wrong filter they sold me, and I dont have a receipt. I bought it 2 months ago and just got around to changing it. I forgot my wallet, so I go home and get it, and now I get a different associate who tells me I cant return it without a receipt. I said, "Ok, Im going to film this now," and he walks off saying Im invading his privacy. The original guy I worked with comes over after I shut my phone down and says he'll help me if I shut up and not film. All Im trying to do is get the correct filter since the one they sold me was wrong, so my wife can go to work in a few hours. I have never been treated so bad in my life until tonight.

My battery kept dying so I went to AutoZone. They had my battery in stock but the guy working said they weren’t allowed to do it because it would take more than 45 mins. Then he couldn’t even jump my car. I went to Advanced Auto and Tim changed it in ten minutes. AutoZone just didn’t want to do it. Advanced from now on.

Had manufacture's coupon for $30.00 on a 12 volt air compressor. The clerk scanned the coupon and did not accept. The coupon clearly states you can override the barcode manually. AutoZone clerk had no interest in helping me. Went to O'Reilly's for service. This occurred at the Augusta, Maine AutoZone.

Duralast battery had 5 years warranty and the store gave me only $42 discount which is only 18% of the total amount that cost for new battery. What's the point of having warranty if I have to pay $101 for new one? I'm really disappointed with AutoZone and I'm seriously thinking about making NAPA Auto my regular auto shop.

I went to AutoZone on 10/27/17. It seem that they didn't know what was going on. I buy lots of parts there but lately I been force to go to O'Reilly. On 10/27 about 10:30 am I bought an air filter. When I went to pay it seem that they didn't know what to do. It was 2 women and 3 men working at the time. They couldn't open the register. I was standing there for about 5 minute then I ask them what was going on. They told me they didn't know how to open the register but I can pay with a card. I wanted to pay cash not my card so they told me to go somewhere else so I went to O'Reilly which was right door. Lately that store seem to not know what they are doing. The store is in Fitchburg Mass on John Fitch Highway. They need to do better. I really don't like O'Reilly but I get better service there.

Auto Zone Gardner Kansas doesn't care!!! I bought a battery 6 months ago for a atv type machine and it is dead. They said they would try to recharge it but it wouldn't take a charge and they didn't care. I said I would never buy another one of their batteries and she said, "I don't blame you." So there you go, buying anything in that store is a waste of money!

Bought exhaust wrap and metal ties for exhaust job, did not need the material. 3 weeks went by, lost receipt, returned the items to store where bought, and was told, I had to put the money from the items 74 dollars on a reward card. I agreed, because I am always needing auto parts. Went back in the store 1 week later for some rubber hoses, and a replacement ratchet I had lost, was informed my total was 64 dollars. I give him my rewards card and he informed me I still owed 64 dollars. He then informed me that it's a point system. I should have just burnt that money, it is gone. Good scam AutoZone.

My friend recommended the AutoZone on 311 East University Avenue in Urbana. Thank you my friend for your wonderful advice! ** not only found everything that was needed but also installed it. Excellent work, super nice attitude! Will come back and tell everyone about this place - thank you very much, **!

Had a Duralast U1-3 Gold battery I had bought for my riding mower about a year and a half ago. I took it to the local AutoZone store in Porter, TX to have it tested. Much to my amazement, the guy simply tests the voltage and declares the battery is good. I asked "how can you say the battery is good without having done a load test on it?" I was told that was their procedure, if the battery was below a certain voltage it was deemed to be bad, otherwise good. I know enough about lead acid batteries to know you absolutely cannot test one by simply checking its voltage.

I had a very bad experience today. I went because my car starts cranking slow and I wanted to check my battery if that is the problem (it's a year and half battery). The guy said not enough power so he took off the battery for charging. He called me after 1 hour to tell me it's a bad battery and needs to be replaced. He sold me $140 battery, of course installation for free. He closed the hood and that's it. Then I asked him if he can check my alternator if the new battery is charging well. After the test he said: "Oh, it says charging failed. You should check your cables or alternator." So I was shocked and asked him how he knew that my old battery is bad when obviously there is a problem causing my battery to not working. I asked the guy twice, "Are you sure I need a new battery and my old one is bad?" Then I wanted to get the old one and he said, "I am so sorry but I can't give you your old battery because you didn't pay $18 for charging the old one." Whaaat!!!

On 6/24/17 a battery cart rolled off the curb while they were changing my battery. Steve, manager came out said get a quote... I did, have made several calls to the store, he never returned my calls. I have to continue to call him. 7/1/17 emailed the quote & pics... No word back. Called 7/7/17 @ 4:30, now tells me the attachment didn't open. Really, can't hit the freaking reply button a week ago. Today said give him 30 minutes & he would call me back. As expected, not a man of his word. Still waiting 3 hours now.

I've gone to AutoZone for years because it's right down the road from me. Convenient. 15 years of so-so service. However, a Duralast battery that fails after two years and two months is complete garbage. Two months after warranty expires and no pro-rated time. It's even the higher CCA than the vehicle required. Its pretty disgusting a store carries garbage like this. The counter guy's reply, "Maybe you should have bought the gold series". Maybe they shouldn't sell garbage. Batteries are such a scam now. Thanks Obama for making laws that drove up the costs of batteries.

First off the acting manager was very rude and had no knowledge of anything. He had someone help me who was new. I have 3 cars that I use Autozone for all my parts. So today I go there for my brakes which is under warranty for my Tahoe. The inexperience guy told me that everything was good. He sees them and went got me new ones and all I have to do is return them for a full refund. This I know. I do this process all the time. Nothing different. Change them go back and try to get my money back and they said it's not in the system. Now everyone is standing around looking stupid l. This is the store #0986 in Stone Mountain GA. Never go here. Nobody knows what they doing now. I have a whole new warranty and I'm out $102 bucks.

The battery for my vehicle needed to be replaced in December of 2016 for my 2001 Nissan Altima. I purchased a 5 yr Duralast battery. The first one started having issues a few months after I purchased it. I thought it was something wrong with my car that was causing the battery to be weak, so I charged it a few times and lived with the weak charge for a couple more months. When I took it in they tested it, and the battery was bad. The replacement only lasted about 2 months before the failure of one of the cells caused my car to die on the freeway. I had to have my car towed to the shop and they tested my electrical system and the battery and once again the Duralast battery that I got from AutoZone was bad. I should have checked for complaints about these batteries before I put the same battery back in my car and it would have saved me a lot of money. Never again will I buy a Duralast battery.

I ordered a driveshaft from AutoZone.com a week ago Monday and I only went with them because they claimed they'd have it to me by Thursday since I paid an extra $63 to expedite shipping. Come Friday I still didn't have a shipping confirmation and my order status was the same as its been all along "Processing". I called and spoke with a lady that assured me she was going to move my order to their I.T. team to resolve the issue immediately and that I'll be hearing from them shortly. Monday afternoon comes around and still no word from anyone and no change on my order status. I called them back to ask for an update and this time I got a complete jackass that told me the order was fine. That the I.T. team was just finishing up correcting an issue on their end and that I'd have the driveshaft by Tuesday or at the absolute latest it would be Wednesday.

Oregon AutoZone Stores SUCK. They will NOT answer phones. They let them ring for 1 minute then it auto-disconnects. They say, "were busy", and customers will call back. My personal record is 90 minutes of straight calling BEFORE they answered. Well this customer has dropped $50,000.00 into AutoZone over the past 20 years, but, I won't drop another 50,000.00 bucks in there. Get your act together AutoZone before we see the 'going out of business' signs go up!

I can't even get their website to work. Every time I try to order a part the website will either send me to the previous page, not disclose the amount of the item I wish to purchase or change the vehicle I'm trying to find parts for to a different car. As a automotive technician it is frustrating to say the least. I'm very surprised AutoZone has not figured out this is a problem. I know they have lost business from me BC of it. I'll just go to a different parts maker who I know will be able to complete my orders and have a website that I can navigate.

My son bought 2 hub assemblies for a 2000 Ford Focus. We installed one. The other was ok so we tried to return it to the store. He paid 70% in cash the rest with a annex gift card. No money left on the card. Threw it out. When we went back to return it they said that the money goes back to the card. But it was a gift card not a credit card. They said you have to go to the gift card company to get your refund. They didn't even offer a store credit that I could use later so as far as I'm concerned they stole the money. We're out 30 dollars that could of been fixed with a store credit.

I have always felt welcomed, valued, and respected at all Auto Zone locations, but this experience has definitely tainted my perception. My check engine lit up yesterday so I went to Auto Zone to get the code(s) and purchase whatever was needed to fix the problem(s). There were 2 associate workers and 1 store manager. When I walked in, an associate worker asked what I needed. I told him, and he proceeded to walk to my car. Just before he got to the door, the store manager (Michael **) said to the associate, "Don't go out there. We get to non-paying customers when we want." I waited, because they were a bit busy.

It seems like the employees at the store in Manchester N.H. are afraid of the cash register. Several times in the past I have waited to make a purchase. Yesterday, May 17, 2017 was the last time because I will never buy anything from them again. While waiting at the counter for at least 5 min, 2 employees just walked right past me without even looking at me. One had just come in from having a cigarette. You idiots need to get your ** together! I have spent a lot of money at your store over the last 10 years and will never set foot in your store again or any other AutoZone. I will gladly go out of my way to find another supplier. You've lost another customer.

I called in and they said it would be hours and my customers were waiting and they said that they didn't have the parts when they did in stock at both locations. It's a shame people do not care about others or their job. Definitely in the wrong CAREER.

I went into the AutoZone in DeBary, Fl. looking for 2 brass fittings. 3/8 NPT X 3/8" hose and 1/4 NPT X 3/8" hose to finish the Edelbrock carburetor install on a 1966 C10 pickup truck. I also needed a 3/8" universal metal fuel filter. All common components of a street rod fuel system. They didn't have the parts I needed! The employee sent me to the Orange City store another 5 miles away. The same story. I went back to the O'Reilly's I passed to go to the Orange City store. They had everything I needed. Only thing, the Edelbrock fuel line was $2 more expensive at O'Reilly's than AutoZone, other than that I was able to finish my carburetor install.

I been having trouble left and right. Nothing works. My log is never the right password when it is. I always have to reset it and use the password AutoZone gives me. Nothing is accurate. Everything is out of date. Why have an online app and AutoZone employees can't even use. It's ridiculous. Just get someone to fix your software or recreate a new generated code and disable all online activities till it's all resolved. I think you're a great company but it's 2017 not 2000. Keep UP Hope this goes to someone soon. Or I'm done with AutoZone. I will no longer stress myself if your company can't even have tracking on our shipments. A little kid can do a tracking number for shipping labels.

Wow, I don't even know where to start, so I'll cut thru the chatter and state it as it is. If you are going to buy a battery from AutoZone the best thing to do is buy two extra batteries and the tools to install it. Their batteries will leave you stranded. So you'll have the extra ones with you, and if the replacement fails, and there's a good possibility it will you'll have the second spare to put in. Should you not have the mechanical ability to install it, then my advice is to be sure you have phone numbers of roadside assistance to help you because you're going to need it. I fell for their batteries 5 times, yes I'm a slow learner. I decided to once and for all move on to another automotive supplier. Life is too short to be changing out the batteries sold by AutoZone.

I bought a product that is supposed to patch the surface of a car. It is meant to be self adhesive. The product is not adhesive at all - it does not stick to anything and cannot, therefore, be used to patch a car. When I tried to return the product, the manager refused to take it back. This retailer does not stand by the product it sells even when it is demonstrably defective. DO NOT SHOP AUTOZONE!!!

Purchased part = AutoZone. Failed part = AutoZone. Failure to stand behind the part = AutoZone. Tech Support = ALLDATA thru AutoZone. Installation procedures and specification information = AutoZone. Every part for the job = AutoZone. Everything paid for from product and time lost = Me! What's wrong with this picture???

We bought a Duralast battery for our Explorer and one for our El Camino sometime before we bought the one for the Explorer! The one for the El Camino kept going dead and my husband kept getting replacements until they prorated it. About 6 or so months ago we had to get a replacement one for our Explorer, hasn't been a year and it has a dead cell! They want to prorate and give us so much off a new one that is way more expensive than what we originally paid for the original battery! It will be cheaper and better to go to Walmart. Still I was all prepared to order badly needed struts for the Hatch, back window, and hood, a headlight and ignition cylinder switch. Now I have to use the money for a battery again! Not to mention it's my Autistic son's Birthday this month and he missed his Psychiatric appointment today because of this! I am thoroughly disgusted and will Never Ever buy parts from them again!

I just bought a simple ratchet extension. It took me 4 tools and took longer than changing my water pump to get the stupid antitheft plastic piece out of the extension. Unbelievable really. Won't be buying another Duralast product. Too much work.

Purchased an Optima Yellow Top battery for $179+ tax on 2.25.17 from AutoZone in Wheaton, IL. On 3.17.17 the car would not start normally, but started with a jump. Drove car approximately 50 minutes, then parked. On 3.18.17 (less than 24 hours later), the car failed to start again. Never imagining it would be the battery, we had vehicle towed to Naperville of Toyota who found the battery to be defective. Since we needed the car, we had Toyota replace the battery and then drove immediately to AutoZone to return the Optima. AutoZone verified the battery is, indeed, defective... so that's good.

No sales/counter service provided. It's too bad for a store in our so little town that is still making it, AutoZone had hired employees don't even care about the business who provides their paycheck... I went in today on a Sunday (03/05/17) with high hopes to spend a great amount on parts and a tool for a job needed to be done. Unfortunately, after waiting for about 10-15 minutes in line with no luck from 2 employees decided not to acknowledge my presence I decided to leave the tool on the counter and drove down to the nearest part store O'REILLY and purchase all the parts for a water pump and timing belt job...

On the 2/25/17, purchased a new battery for my Jeep Wrangler. 161, something... Wouldn't give my phone number out so he said "you will have no warranty". This is the craziest thing I ever heard... What if I didn't have a phone, no warranty. Still checking into this. The person was very rude. Shouldn't have bought it, but needed it. You people are completely crazy... I still have rights, phone or not... and will check this out.

I took the battery into AutoZone in order to get them to honor the warranty on their battery. They told me because I was not the original purchaser tough luck. So I have one of their "best" batteries that is supposed to last five years that lasted 1.5 years. How can they not stand behind their products? I am going to tell every single person I know to never, ever purchase any of their products ever again because they do not honor their warranties for their products.

I would love to leave a review of AutoZone, but since I cannot seem to do that, I will leave my review here. I am absolutely disgusted and appalled about how this company does not stand behind their warranties. On December 24, 2016 my husband's alternator went out on his truck out of state. He took it to a mechanic who fixed it using an alternator from AutoZone California MD. On December 29, 2016 the alternator left him sit again, this time back in our own state. I called AutoZone Philipsburg PA (closest to us... still over an hour away) to see if they had one in stock. They did, but did NOT want to replace it because we did not purchase it from them specifically. We were told we had to go back to the AutoZone in MD or the mechanic in MD! Crazy! WHY, when I have the original purchase slips and mechanic slips and part, would I have to drive 5 hours to fix it?

I have received excellent service at Auto Zone ALL of my life, never have I been disappointed! And their parts have always fit perfectly! I am a DIY, have pretty good mechanical knowledge and skills, and I can tell if someone is trying to bamboozle me on a part that may not fit; I have short circuited that attempt maybe twice in my lifetime (I am 66 years old). But this report is NOT the best advertisement for them available - buy stuff at Advance Auto, worse - read their customer complaints, I have lived each one of them.

My son recently purchased replacement rear window blades for Tucson 2013 from the AutoZone store on W.12 Ave and W 40 St in Hialeah, FL. When he got it home it was the wrong blade and took it back but had misplaced the receipt. When he took it back to exchange it for the correct blade he was told no returns or exchanges without the receipt and he was talking to same man that took care of him when he was there the first time. I then went back today exchange and after trying 3 other blades was told the same thing. My family and I are long time customers buying almost everything we need for our cars for over 20 years.

I took my battery to AutoZone in Union, NJ for a free charge. They said it was ruined and couldn't be charged. Next day, I took it to Sears (it was their brand). They charged it up. Now I wonder if the free charge is a scam. Anyone had a similar thing happen? It may not intentional, but it got me wondering.

Fix A Flat Cans to repair tires, does not state on can that once you use the product that you can't have the tire repaired, that you have to buy a whole new tire. I went through 5 cans trying to repair my tire this morning. Most the cans were defective & did not work. The little amount that came out of can, caused repair shop to refuse to repair the tires. I had to buy 3 cans at $15 a piece all 3 were defective, then I had to buy an air pump for another $20. Staff working refused to help me with product, even though it was below freezing and I had been standing outside in cold for 3 hours trying to repair this tire in a bad neighborhood. Spent nearly $70 in products and ended up having to have car towed and tire thrown away which cost another $200, and replaced after using this Fix A Flat stuff which employees also did not tell me it will wreck tire repair and destroy tires.

Today, Jan 2, 2017, I went to AutoZone on 100 B Greensprings in Birmingham (Homewood Area), Alabama. I was having a problem with the battery in my car going dead. I had previously purchased the battery from this store. I entered the store and a salesperson assisted me (I later was told that this person was the store manager). He went outside with his tester and stated to me that my battery was not the problem and that I needed a new alternator. I did not believe this to be true because on this same day my cousin was able to jump the car so that I could drive to this store. He then attaches his cable to attempt to jump start the car and he reports it can't be done because the alternator has completely killed the battery.

I went to the Rock Falls, Ill. Autozone this morning to get 5 lug nuts for my skid loader. Not knowing the exact thread dims on it I told the WOMAN clerk "I need 5 of these". Rather that going over to their selection of wheel studs to size it up this moron starts looking at her computer screen to find a frickin' lug nut! NEXT - ANOTHER woman wearing a shirt that said "Manager" came over! She asks me what size it is! I told her to go to her wheel studs and size it up. She told me that she has 115 drawers full of wheel studs and it would take too long to look through all of them!!!

I went to this AutoZone to take in battery from car I just bought. They told me 2 hours later it was a dead battery. Kind of figured that, so I went bought a large battery from Walmart. Drove car for 2 days and then didn't have enough power in battery to start car. So I took it to same Autozone and asked them to charge it for me. I come back an hour later, and these liars told me it was a dead battery. I told them it was a new battery and he said “Do you want me to put it back on charger for 30 min?” Like I'm a **. I got the hell out of there and went to O’Rielly, across the street. Battery was charged at 100%. Be smart. Don't go to Autozone!!! Even the mechanics in the area said the same thing. They’re scandalous and their parts are junk.

On 08 November 2016, I went to AutoZone located at 4561 Salt Lake Blvd, Honolulu, HI 96818 to have my battery checked out since it was cutting off all the time throughout last week. I asked the gentleman at the desk if I could have a load test done on my battery but he told me that because of company policy they cannot go outside when it's dark to do anything. I was like OK then I went next door to O'Reilly autoparts which they promptly conducted the test. But while the O'Reilly guy was doing it, I saw 2 employees from Autozone helping customers outside. So I was so angry that I went back to point out the fact that they couldn't help me but they were doing it for others. Was it because I am **? Btw I was in my army uniform. I will not get anything from them again.

Yesterday I went to AutoZone 0414 6121 St Andrews Rd. Columbia. I was shopping for car wax. The prices were much better than the other nationwide store I visited before AutoZone. So, I picked out the wax that I felt suited my needs. It had a sale tag in front of the eligible item for one dollar off. I am on Social Security Disability, so every dollar counts. After checking out, before leaving the store I noticed I did not get the discount. The Manager and I went to the shelf and it turned out that the tag was out of date. The Manager pulled the tag and cheerfully gave me the dollar plus tax; no hassle. This is how a retail establishment should be run!

I had to make a purchase online and chose to pick up the product at the store that I confirmed online had the item "in stock". Only after driving to the store was I made aware that my item had to be reordered (even after showing them the order confirmation on my phone) and the item shipped to the warehouse. Online they told me the item would then be at this location. Now the store clerk tells me "tomorrow," and they would call and give me notice when it arrives from another store in town.

AutoZone will say or do ANYTHING to avoid honoring their warranties. If this is what it has come to, AutoZone is dead to me. To anyone thinking they will honor their warranty, think twice, and take my advice. Go somewhere else! From now on I will buy a premium battery online, and take my chances, being AutoZone's warranty is as fake as a $3 bill. I have had to jump start the battery several times, and they kept claiming "Bring it in when it fails". I did that too, and all they did was charge it and say my alternator was bad. So then the ** sold me an alternator. I kept the old one, and used it in another vehicle, so that was another SCAM on AutoZone's part. It went dead in Colorado, New Mexico, Utah, Arizona, California, and the same song and dance, anything to not honor that warranty.

This store needs help. I had to wait for someone to help me for over an hour. Very rude and disrespectful to make a person wait that long for assistance. Customer service is out the window at this location. Shame.

Began changing the oil on my vehicles. Bought filters and a five quart bottle of Castrol. Back at the garage I realized I needed a drain plug washer for one of the cars I was working on. Drove down to AutoZone and found the display rack with the drain-plug washers. The ones that fit my car appeared opened. I grabbed another one. It was not opened (sealed) and it was obvious that the first choice had been picked over and some of the washers were not present. The counter clerk could care less. Back to the garage.

I called autozone in lumberton nc on 5th Street, they said they had part. Picked up part and I checked it on way back home and it's the wrong part and I had to drive over 10 miles to get part that's the reason for calling to make sure they had it, and gave them all the info of make and model, size of motor so they said they had part. Get it. It's the wrong one and brought the one back I just bought to them with receipt and they don't have it in their location so they sent me to Roberts Ave in lumberton nc and they had it and got there.

Very rude customer service - Silverado Ranch in Las Vegas. Earlier transaction was confusing but not as bad but when I was told to come back ending up with a different guy, totally different experience. Worst customer service ever. Got ignored totally. Very rude guy. Felt I was discriminated due to my race. Maybe if I were a hot looking lady I was treated different. Did not complete my transaction. Went to different store.

On Sunday, July 31, 2016 I had to have my car jumped and made it to the Auto Zone on Breazeale Ave in Mt. Olive, NC. We were having a downpour of rain as I walked in the store and stated that I had to have a battery. One of the employees stated that they could not do it while it was raining, and I told her that I certainly understood but did not mind waiting because I had to have a battery.

I returned two sets of brake pads on July 31, 2016 to the 87th Lafayette St store Chicago, Illinois. The original price was $49.57. I paid with a debit card. The female clerk at the register took my return receipt and stated "$46.28", and handed me the cash; then balled the receipt up and tossed it in the trash. Since I didn't have a receipt at the time, I was not sure. I checked my bank record. The initial charge was $49.57.

The staff at store 1215 is very friendly, the manager Jacqueline is a different story. She is very rude, she doesn't speak fluent English, she is disrespectful towards customers and her staff members in front of customers. It took us 2 days and 5 trips to the store to be able to exchange an alternator that we previously bought with a lifetime warranty (we had to look for and show receipt, bank statement showing transaction and mechanic shop written inspection results to prove the part was damaged and wasn't working properly). The second day she made us wait for her for over 30 minutes to get the new part. That is not a good customer service! Everyone was complaining of her attitude customers and staff members.

I contacted the Autozone on Rosa Park in Nashville to purchase rotors for my 2008 truck. When I called the store, they told me that the rotors were in stock and that they would hold them for me. Due to work, I had my son pick them up. I then had the truck taken to a local shop to have them install the rotors. After going back to the Autozone to confirm the warranty, I found out they gave me the wrong rotors. The sales rep gave me rotors for a 2006 truck and not a 2008 truck. Due to the slight difference in size, the rotors did fit, but this could result in an issue with the warranty as well as the truck's performance. I could also hear them making noises when turning. Due to the error, I asked for the correct rotors and reimbursement for the cost I paid to have the incorrect rotors installed since this was an error of theirs.

I tried to get a clutch for a custom truck. It was the wrong clutch, thus damaging the flywheel. They admitted they gave the wrong clutch and turned around and gave the same clutch and said it was all the same anyway. I feel if they give the wrong product, then they need to take responsibility for everything it destroys. When I called the next day they denied that it happened and then the website was altered regarding that part. Called corporate and was told district manager would call me back in 20-30 minutes. Come to find out the district manager is not even there today.

I have been shopping at AutoZone for about 9 years, get all of my parts from there. But goes in one day to buy brakes and a water pump, they look on my account and no record of the parts I have already purchased with Lifetime warranty. I am really pissed with AutoZone. And the employees know I come everyday to get parts. I'm gonna start dealing with another auto parts store. This isn't right for AutoZone to take people for granted. I STILL WANT MY MONEY BACK FOR MY PARTS. YOU CAN CALL ME IF YOU WANT.

I live near Cave Creek, AZ and a new AutoZone opened 2 months ago. I went there Friday night about 8 o'clock pm and no one was in the store. Both employees were outside. 1 was fixing his car and the other was smoking a cigarette. I ask them after entering the store and no one was there. I left and the employee asked me outside if he could help. I said "Finish your cigarette" and he would answer any questions about the part I was buying. I left and went to O'Reilly's and they helped with my problem. I will never go to the AutoZone to buy anything. They need to get some better help.

While I was at work my wife's car started to run hot. She called me and told me she was in town so I instructed her to stop at AutoZone since she was only one block from the store. I told her that they would check to look for obvious reasons that had caused the temp gauge to indicate that it was running hot. When she asked the employee to check it out, he told her that there are numerous reasons that will cause an engine to overheat and it would be a waste of time trying to pinpoint the cause. He told her that since we only live 5 miles from the store it would be fine to drive it that distance.

I'm almost positive there are countless stories like this but whatever, I'm pissed. Had a low beam bulb go out on my Infiniti G35. Went to autozone expecting a quick and easy fix. First they sell me the wrong bulb (looked up the part, etc). Long story short, went through the ordeal it is to get to the headlights on an infiniti, find out I got the wrong bulb, go back and they sell me the correct one for $108. I find out after the replacement I could've gotten it for 27.45 online elsewhere. ** YOU AutoZone. I'm through with you and will make sure I can get as many as I can to do the same. I work next door to one. ** YOU again for good measure. I'd leave 0 stars if y'all would let me.

June 2014 I purchased fuel pump and sender approx. $210.00 with phone number for warranty info. I went to several AutoZones and no such transactions were made. Finally, I found old receipt faded, but readable. AutoZone must get their ink for cash registers from Japan because magically the ink from your receipt disappears so does your purchase. My advice is to make copies of your receipt at FedEx or on good quality paper to keep for your records. AutoZone sells Chinese junk. Their service stinks!

I went to AutoZone on Daniel Morgan Avenue and Bought a battery. The technician was told what I needed the battery for. Then, he sold me the wrong battery. I got the battery home then tried to put it in. The battery was the wrong size. So I took it back to exchange for the proper battery. When I wanted to exchange I was told that I would have to do a repurchase for the new battery and my credit card would be reimbursed for the $92.63 that night.

Waiting a long time to pay for a product and watching other customers who came in after me get service before me. Receiving the wrong parts on a regular basis due to the computer having the wrong information. Average # of trips to the store for a simple brake job is 4-5. I think I'll start going to advance Auto parts from now on. They seem to get it correct a lot more often! (Less trips back and forth for incorrect parts.)

Injured at a store in Arizona due to poor lighting in front of store. AutoZone refuses to compensate for the big scar on my face. Forced to start lawsuit. Will never buy from this store again. Bunch of real winners in the claims department.

I will NEVER BUY anything from AUTO ZONE EVER AGAIN because YOU WILL NOT STAND by the WARRANTY. I have bought 6 transmission in 1 year from Auto Zone. The 1st one was for a 2007 van - it went out within 30 days of putting it in. The 2nd one was for 1999 truck. I have had 2 transmission in this truck that has gone out within 1st year, then it went out again. The 3rd was for my 1996 Chevy truck. I have had 3 transmission in this truck in the last 3 months from Auto Zone. The warranty sucks. I will not buy anything ever again from Auto Zone.

I purchased a Duralast Gold battery 4 years ago and two years later I returned it because it flat out died. AutoZone did replace it, but the original one I purchased (which had more cranking amps than the one AutoZone was replacing the defective battery with now) was no longer available. I took the free replacement battery in spite of the fact it was not as powerful. Now after two years have passed the replacement battery fails to hold a full charge. I took it in today and was told that It was prorated because it was a replacement battery (3 year warranty) for the original one I had that went bad (which had a 5 year warranty). The first salesman told me it would cost $59 to replace this one. I went back to the store 30 minutes later after deciding to purchase the new battery at the cost of $59 after prorated credit given for this battery.

So bought a new pickup and want to dress it up a bit. Got online and ordered several items from different vendors. Found a deflector I liked called a AVS Aeroskin deflector at a fair price through AutoZone. Well shipping speed was decent but I have a Ford F150. I don't think the Chevy 1500 that they sent fit, so returned it to the store and said "well everyone has a bad day every now and then." So let's try it again, ordered another through Autozone.com, again shipping pretty speedy, however when applying deflector it has a crack in deflector on driver's side. I give up, since it's held on by double sided tape, and the crack is hardly visible due to being smoke color. I applied the deflector and I'll live with the crack, but will not order from AutoZone again!

This is now the second time I have purchased two batteries for my diesel truck from Autozone. The first time I attempted to return them I was told I had no warranty, but this was due to the wrong information they had entered in the computer. I finally gave up and purchased the two batteries I currently have, spending more money because I was assured the warranty was 2yrs and could swap out (again) as easy as bringing them in. So here we go again, take in my two batteries and what am I told "oh they are old batteries"... I purchased them in June 2015, but their system again shows batteries purchased years ago. How is that possible? This is absolutely ridiculous, I am done shopping there, total incompetence when it comes to customer service. Clearly cannot handle the simplest of tasks, data entry, or maybe they need to look deep into their IT department and get their computer systems fixed.

I purchased a transmission filter kit for my truck. When I received the kit I noticed that the seal wasn't at all shaped like the pan so I called AutoZone to return it. They would not refund my shipping or pay to ship it back because they stated I ordered the wrong kit. I checked the autozone site and of course my truck information was already in there and correct. I then searched for the filter I bought and sure enough it was there as the correct filter. Then this morning I went in again and looked at the filter and it says "does not fit". Of course it doesn't. I told them "it doesn't. It's not even close to fitting". In the end I'm out $17 bucks because I assumed that autozone's made in China crap would work. Never again will I be purchasing anything from autozone. First the parts were wrong & second as an engineer the gasket & filter were the worst made parts I've ever seen. Avoid this company.

I returned the part I have bought. I had the receipt in hand but the cashier told me he will not give me my money back until I give him my phone number and all my names. I told him I did not provide that information when I bought the part. Why do you need my personal information when returning the money and you do not request it when buying the products? Shame on you AutoZone in Cockeysville Maryland.

On 30 Jan. 2016 I was assisting a friend with replacing a window regulator/motor assembly on a 1999 Blazer. We called AutoZone, asked if they had the part, and I specifically asked if it came with rivets or something so the new regulator assembly could be attached to the door. Upon acquiring the part we opened it up. No fasteners of any kind. We went to the counter and the lady behind the counter said none were available. By this point the truck door is disassembled, rivets drilled out, because we trusted AutoZone to have the right parts for the truck. Being later in the evening we stored vehicle. Now he is without his truck.

Back in November I replaced a wheel hub on my 2010 Nissan truck with a new one from auto zone. After replacing the hub and replacing the tire (which was torqued to spec) I did a quick run down road, all seemed fine. The next day on way to work after crossing some railroad tracks and going a ways my tire fell off, not wiggle, no wobble, just poof, down on rotor. The tire caused $1800.00 worth of damage to the fender. Yes I took it to get est from a shop for it. Ok now, the facts. I found only one stud part, stuck in the hub assembly, looked all over road and side of road for more, found none at all. Police were there, tow truck came and got me etc. The stud found showed a very clear and obvious pitted center, called matte metal. It is easy to see it.

At approx. 1740 hours on Jan. 9 2016 at your AutoZone located on 1792 in Fern Park Florida. I was there to return an ignition switch because the mechanic stated that I did not need it. I spoke to a large white gentleman wearing prescription glasses with dark hair. Upon returning it, that associate stated that the switch has already been installed on the car then taken off, even though I assured him that it was not because I saw the Mechanic the whole time and he never placed it anywhere on the car.

I went to AutoZone this week because my battery was failing. I told the clerk I wanted a new battery and he was kind enough to pull the old battery and hook up a new one. As I was purchasing the new battery, I noticed that it was exactly the same battery as the old one. The clerk also noticed and looked it up in his database to realize that the old battery was still under warranty. "Great", I said, "I guess I get a new battery for free". The clerk looked at me with absolute fear in his eyes. Then he got out his little meter and told me my battery was still OK. I told him that it had failed to start my car twice that week. He said there was nothing he could do and then asked me if I still wanted to buy a new battery???

After contacting the regional manager, my claim was reimbursed. The process went smoothly. My faith in Autozone has been restored somewhat.

I'm a full Time diesel mechanic and just to purchase all my Truck and car parts at AutoZone for last 4 year and finally realize that their products SUCH power steering pumps, hydro boosters, fuel pumps are a complete garbage!!! And a total nightmare to exchange (warranty) them!!! Took me a total of 5 P/S pumps to fix the problem of truck and fail after a week (pressure test it all) until went to NAPA auto... AutoZone parts and customer service is really bad. In order to get the right parts the first time I have to get their parts numbers online (AutoZone app) and take the old part to match it over the counter!!! Bunch of kids that don't know what's a glow plug!!! Oh and joking around and cell phone on the other hand!!! Not good!!!

I have purchased a golden Duralast battery from them in 2011 and the warranty is 8 yr. In Nov 2015, the battery went bad based on their free testing. I want them check on the warranty and they can not find it in their system. They use some method to calculate the remaining value which is 1/5 of the original price I paid and want me purchase a new one with the 1/5 original value as credit on the new battery's full price. They won't give me any discount and the new product has lower CCA, but higher price. I don't think they want my business and I just walked away to Advance Auto Parts which has better service and better product and nicer warranty policy which I have experienced with my other car battery.

I went to 160-20 Union Turnpike AutoZone to check my engine light code. But they told me they don't do it. Come back tomorrow. The thing is why?? I wanted to find out what's going on. The one who told me that is Hispanic lady with it should be supervisor uniform.

So the store can't do what you're asking, only to sign you up over and over and over and still no coupons.

I came up there to buy a brake caliper and I told the man the type of car and the side I needed it for. I get to my mechanic with the part and he put it on to later find out the screws were not fitting. I called to make sure they gave me the right part so I gave him my part number from my receipt and he says "yes that's the right part." I asked, well why isn't the original screws fitting, he said it should. So my mechanic took the part back off and I brought it back to find out they picked up the wrong box!!! I asked if he could give me a discount on the part since I have to pay my mechanic more money, he said no, he could only give me a discount for next time I come. I told him there won't be a next time!!! So I asked for the manager number and I called and left a message. He said she is on vacation so now I'm waiting on her to call back.

Got a no name battery from AutoZone here in Bonita Springs, FL as they didn't have the battery suggested for my all house generator. After two years, the battery just exploded and shook my whole house. AutoZone claimed it had to be something other than their battery that caused the problem, as their batteries are top of the line. Would not exchange it or cover any potential damage to my generator or home.... Told me "that's what you have insurance for". Fortunately I came home shortly after this happened. Kids told me about the house shaking. Garage was full of smoke, but got it put out. Could have been a disaster if no one had been home. Will never shop at this store again.

Flier in store clearly stated price of oil plus filter was $32.99. PLUS get a $10 rebate by mail. The salesman argued that the $10 rebate would make the price $32.99 and proceeded to charge me $42.99 for the "special". I immediately returned my items and went to another AZ and they rang it up correctly without me saying anything about the incident across town. Yes I left out how heated the conversation got, but he cost this store the thousands my co. spends with AZ. Macon GA Shurling Dr is now a NoGoZone. Just my 2 cents… Peace.

Most recently, I bought two batteries for my truck. The batteries are dead in just one year. My employee took the truck to AutoZone to swap the batteries under warranty. They insisted on having a phone number. I said "you acknowledge it's your battery, right? and you see the date on the batteries are just from a year ago right?" He said it didn't matter and he needed the phone number. I wasn't there so I was rattling off all of the phone numbers we have for the store, my cell, my home, our pseudo number, etc. none of them was coming up. Before my employee left, but was in the parking lot, he said, "was Tim working for you then?" so he went back in and tried an old employee's phone number. Still no luck. So they basically say "** you, we know it's our bad battery but if you can't come up with a receipt or phone number, we won't honor it."

Called in and gave part number for plugs over phone from AutoZone's site. Get plugs, go home, wrong ones, take plugs then they say have to order them - gives us a credit for the amount of plugs and 10 percent on next purchase because of their mistakes, then call them up three days later and now manager says we have pay for them before ordering. Why not use the credit towards ordering them? Someone needs to teach these employees how to do their job. Apparently they can't.

On Friday I entered the store at 95-01 Northern Blvd. I needed assistance with a battery installation. There was a manager in the store by the name of **. She was rude and very unkind. She called me a ** under her breath.

My check engine light comes on in my 2002 Dodge Grand Caravan. I found that the light on because of an EVAC problem through the seal around the gas cap. I have replaced this gas cap five times this year and about to do so again today because the check engine has come back on again this morning on my way to work. Once I go and buy and replace the gas cap the computer resets itself and the check engine light goes out and will out for about three weeks, then I can be driving. After the van has been sitting all day when I'm at work or overnight and all of a sudden the light comes on. I should not have to replace this gas cap this many times. The product is being poorly constructed to keep you having to replace them over and over again. This is my reason for my forwarding of this letter to your office.

I was at the Freeport, New York store today at the opening time of 7:30 AM with three other customers. The employees arrived at 7:40 am, unlocked the doors and proceeded to lock them. We waited ONE HALF HOUR before they acknowledged us. They ignored us until 8:10 am. How rude. When we entered the store they acted as though we were bothering them. I will never set foot in their store again.

Sent my Grand-daughter to get a steering pump for her car. I was a mechanic for 20 years and still doing my own and children's cars. Anyway, when she dropped it off and the car, I opened the box and the pump was in this large plastic bag, with about half a cup of steering fluid all over the pump. I got it out and cleaned it all off noticing the paint gone from where the bolts holes are, meaning someone had had it on their vehicle and removed it and returned it to the store for whatever reason. There were also no "O" rings with it so I had to use old ones.

I walked into the store and waiting the product a big colored man helped me fairly decently. I asked questions. I told him what I wanted and pointed to the 3 year product. He gave me what he wanted to give me without relaying that they didn't have the product. Disrespect, laziness, inconsiderate, took advantage of my hearing disability. I confronted management and him then they didn't want to sell me my products they had pulled for me because I was honest and told them one of the products was not what I asked for. Wow if that's not racist and discrimination people are colorblind. Lol

Worst service manager by the name Richard. Outside smoking while there's 10ppl in line waiting. I wanted to change my headlight. Took me almost 20min to get service. Employee's have a attitude face. They should hired people with positive attitudes.

He lied to my wife, would not help her put and and check the PSI in her front drive tire which taught why this store was known for their customer service. The little kid's name is Erick. Had no idea why someone would put the rude little punk in-charge. He could of let my wife drive off and hurt herself or someone else. There needs to be a change in leaderships at this store - Baker Rd in Acworth, GA.

We have been all our auto parts at AutoZone. The long wait never bothered me because I knew when I went in I would have to always wait. However, the fact they tried to charge me 37.00 for a 13.00 part, now that bothered me! Not to mention several times I have received the wrong part, their doing. How absurd. I don't know how they can charge that much more than O'Reilly.

Replaced alternator for a Nissan Sentra but it failed after less than two months. New battery from A-z too after 3 yrs (of 5) of reliable service so it may be an alternator/battery failure contributing to each other's problems? A-z did credit battery warranty towards a new one and tested a second alternator before testing the faulty one. The second one passed their tests and not surprisingly the one that was only two months old failed. I made resistance checks at home to A-z's alternator and recharged the dead battery. I found the alternator shorted internally but the battery taking a charge. Brought both to A-z and had them test them just in case the alternator damaged a perfectly good battery. Battery was fine but they exchanged their faulty alternator for another one, no questions asked.

One year ago I replaced my truck fuel pump. Went to AutoZone and purchased a new fuel pump replacement with a one warranty. Within six months the fuel pump fails, dropped the tank, removed the fuel pump. Went to AutoZone to exchange the part, and was not able to exchange the fuel pump, because the receipt cheap ink had faded out, and they could not find my purchase under my phone number. And those AutoZone Duralast brakes are very bad. The brakes may last four months. Duralast brakes melt under Texas summer.

Bought a rebuilt alternator (really wanted new one) from AutoZone in August 2013. Original one failed finally at 198K miles. I also replaced my battery with a 60 month unit from AutoZone, as well as a couple of hundred dollars worth of other parts. Alternator degraded and was drawing off the battery within 15 months. Their bench test indicated a charging issue, and after much conversation, the manager replaced both the alternator (same manufacturer as first unit), and the battery in December 2014.

Store #3011, Manager name: Frank. Was highly rude when asking for assistance, also inquires others' assistance as if I weren't there (invisible). Poor service and acquired someone else to assist me while looking over me and tending to other needs. I wasn't satisfied.

Came in today to AutoZone at 116 to exchange a faulty electronic device along with a vacuum that fan had broken. I purchased this item on the date of 06/08/15 -06/09/15, today is 07/11/15. Went into the store on and began to speak to a Gerardo which was a sales manager for AutoZone. This man was so rude to me and degrading. The situation was embarrassing. I spent my money to buy the product. I did not get it free. This man words to me, before he even came to test the product out and look at the time frame of purchase to see that I did not have these product long and did not bring them back to try to get something knew based on time. He replied to me "I am not here to give you things for free".

Employee refused call somebody for the cashier so I could buy my wipers. Since 2011 the New Britain CT store been declining in customer services. Poor performance. Very rude to customers. Always on their cell phones. Always put the parts I buy with warranty under another car. This is not the first time. I have walked out from your store and bought what I needed from Advance Auto. They have better customer relation skills. I called district manager and he seems he don't care. That store will lose a lot of customers.. Get your act together. I am boycotting you. Never again will walk to that store. And we'll spread the word.

Came into store and ask for help at my truck. No one in store at time. Then some people came in and he pushed 5 people in front me. Had to wait 20 mins before I got served.

Some years ago I applied for a job with AutoZone. Upon turning in my application the manager balled up my app in my face and told me they don't hire black people. I filed with the EEOC, and later got a response. But someone started following me, doing things to me without my knowledge. Even tried to throw me into a backwoods swamp full of alligators, so I did not proceed out of fear for my life. When I did not proceed all actions stopped. Today I went into AutoZone because I bought spark plugs and wires a few days ago and installed them, only to find out the wires didn't go down onto my plugs and snap, they just were in the ports.

Had a bad experience with AutoZone on a re-manufactured power steering rack and pinion for an Elantra - Spending a lot of money for the part, than paying for the labor and having it leak like a faucet. From what I hear from other "people" that I met in the store, you do not get the labor rate back, then if you can, it is only "maybe" 50%. There is no way, these stores buy from the re-man companies, that "test" these parts. Impossible, just impossible. I was in a rush and made the mistake of buying the re-man part. I have proof, if I was not in a rush, I had found the part online, "brand new" for $165.00 as compared to the re-man for $285.00 I usually do not complain, but this is not fair. If I am "not aware" there should be a law in the books, if these stores want to sell new or re-manufactured parts, they should be responsible for the parts they sold and or the total labor. This should be for all stores!

Specifically asked that no signature be required for delivery knowing 100% that no one would be there to sign for delivery. What do these idiots do, make a signature required?! Now I end up driving 50 miles to pick up the package because I needed it to finish a job. Not only was the part overpriced but service was completely lacking! This shoddy service cost me a lot of time and money to fix their screw up!

On 6/20/15 I drove my 1990 Ford Ranger to the AutoZone in Smyrna GA the store is located on South Cobb Drive. My truck was running fine with the exception of a dead battery so I purchased a battery. The employee installed the battery, crossed the terminals, and caught my truck's alternator on fire. I paid $700 for the old truck and I want to be refunded in full since.

My husband went into the AutoZone on 13733 Bissonnet St.Houston, TX today and asked for spark plugs and the clerk was very rude and told my husband that he could not find the spark plugs and made my husband stand there for about 10 minutes while he waited on other people in line. Then my husband asked him when he would try to find the spark plugs and told him to go to the back of the line. Then my husband told him he wasn't going to get back in line and that the clerk should do his job and help him and the clerk told my husband to "chill out". At that point the manager came out did not said anything to the clerk for his rude behavior but the manager did help my husband to find what he needed. It took around 45 minutes to get the spark plugs when it should have taken 5 minutes!! We want the clerk to know that his behavior was NOT ACCEPTABLE and UNPROFESSIONAL at the least. He needs to be reprimanded. Thank you.