AutoZone Reviews

I bought a product that is supposed to patch the surface of a car. It is meant to be self adhesive. The product is not adhesive at all - it does not stick to anything and cannot, therefore, be used to patch a car. When I tried to return the product, the manager refused to take it back. This retailer does not stand by the product it sells even when it is demonstrably defective. DO NOT SHOP AUTOZONE!!!

Purchased part = AutoZone. Failed part = AutoZone. Failure to stand behind the part = AutoZone. Tech Support = ALLDATA thru AutoZone. Installation procedures and specification information = AutoZone. Every part for the job = AutoZone. Everything paid for from product and time lost = Me! What's wrong with this picture???

We bought a Duralast battery for our Explorer and one for our El Camino sometime before we bought the one for the Explorer! The one for the El Camino kept going dead and my husband kept getting replacements until they prorated it. About 6 or so months ago we had to get a replacement one for our Explorer, hasn't been a year and it has a dead cell! They want to prorate and give us so much off a new one that is way more expensive than what we originally paid for the original battery! It will be cheaper and better to go to Walmart. Still I was all prepared to order badly needed struts for the Hatch, back window, and hood, a headlight and ignition cylinder switch. Now I have to use the money for a battery again! Not to mention it's my Autistic son's Birthday this month and he missed his Psychiatric appointment today because of this! I am thoroughly disgusted and will Never Ever buy parts from them again!

I just bought a simple ratchet extension. It took me 4 tools and took longer than changing my water pump to get the stupid antitheft plastic piece out of the extension. Unbelievable really. Won't be buying another Duralast product. Too much work.

Purchased an Optima Yellow Top battery for $179+ tax on 2.25.17 from AutoZone in Wheaton, IL. On 3.17.17 the car would not start normally, but started with a jump. Drove car approximately 50 minutes, then parked. On 3.18.17 (less than 24 hours later), the car failed to start again. Never imagining it would be the battery, we had vehicle towed to Naperville of Toyota who found the battery to be defective. Since we needed the car, we had Toyota replace the battery and then drove immediately to AutoZone to return the Optima. AutoZone verified the battery is, indeed, defective... so that's good.

No sales/counter service provided. It's too bad for a store in our so little town that is still making it, AutoZone had hired employees don't even care about the business who provides their paycheck... I went in today on a Sunday (03/05/17) with high hopes to spend a great amount on parts and a tool for a job needed to be done. Unfortunately, after waiting for about 10-15 minutes in line with no luck from 2 employees decided not to acknowledge my presence I decided to leave the tool on the counter and drove down to the nearest part store O'REILLY and purchase all the parts for a water pump and timing belt job...

On the 2/25/17, purchased a new battery for my Jeep Wrangler. 161, something... Wouldn't give my phone number out so he said "you will have no warranty". This is the craziest thing I ever heard... What if I didn't have a phone, no warranty. Still checking into this. The person was very rude. Shouldn't have bought it, but needed it. You people are completely crazy... I still have rights, phone or not... and will check this out.

I took the battery into AutoZone in order to get them to honor the warranty on their battery. They told me because I was not the original purchaser tough luck. So I have one of their "best" batteries that is supposed to last five years that lasted 1.5 years. How can they not stand behind their products? I am going to tell every single person I know to never, ever purchase any of their products ever again because they do not honor their warranties for their products.

I would love to leave a review of AutoZone, but since I cannot seem to do that, I will leave my review here. I am absolutely disgusted and appalled about how this company does not stand behind their warranties. On December 24, 2016 my husband's alternator went out on his truck out of state. He took it to a mechanic who fixed it using an alternator from AutoZone California MD. On December 29, 2016 the alternator left him sit again, this time back in our own state. I called AutoZone Philipsburg PA (closest to us... still over an hour away) to see if they had one in stock. They did, but did NOT want to replace it because we did not purchase it from them specifically. We were told we had to go back to the AutoZone in MD or the mechanic in MD! Crazy! WHY, when I have the original purchase slips and mechanic slips and part, would I have to drive 5 hours to fix it?

I have received excellent service at Auto Zone ALL of my life, never have I been disappointed! And their parts have always fit perfectly! I am a DIY, have pretty good mechanical knowledge and skills, and I can tell if someone is trying to bamboozle me on a part that may not fit; I have short circuited that attempt maybe twice in my lifetime (I am 66 years old). But this report is NOT the best advertisement for them available - buy stuff at Advance Auto, worse - read their customer complaints, I have lived each one of them.

My son recently purchased replacement rear window blades for Tucson 2013 from the AutoZone store on W.12 Ave and W 40 St in Hialeah, FL. When he got it home it was the wrong blade and took it back but had misplaced the receipt. When he took it back to exchange it for the correct blade he was told no returns or exchanges without the receipt and he was talking to same man that took care of him when he was there the first time. I then went back today exchange and after trying 3 other blades was told the same thing. My family and I are long time customers buying almost everything we need for our cars for over 20 years.

I took my battery to AutoZone in Union, NJ for a free charge. They said it was ruined and couldn't be charged. Next day, I took it to Sears (it was their brand). They charged it up. Now I wonder if the free charge is a scam. Anyone had a similar thing happen? It may not intentional, but it got me wondering.

Fix A Flat Cans to repair tires, does not state on can that once you use the product that you can't have the tire repaired, that you have to buy a whole new tire. I went through 5 cans trying to repair my tire this morning. Most the cans were defective & did not work. The little amount that came out of can, caused repair shop to refuse to repair the tires. I had to buy 3 cans at $15 a piece all 3 were defective, then I had to buy an air pump for another $20. Staff working refused to help me with product, even though it was below freezing and I had been standing outside in cold for 3 hours trying to repair this tire in a bad neighborhood. Spent nearly $70 in products and ended up having to have car towed and tire thrown away which cost another $200, and replaced after using this Fix A Flat stuff which employees also did not tell me it will wreck tire repair and destroy tires.

Today, Jan 2, 2017, I went to AutoZone on 100 B Greensprings in Birmingham (Homewood Area), Alabama. I was having a problem with the battery in my car going dead. I had previously purchased the battery from this store. I entered the store and a salesperson assisted me (I later was told that this person was the store manager). He went outside with his tester and stated to me that my battery was not the problem and that I needed a new alternator. I did not believe this to be true because on this same day my cousin was able to jump the car so that I could drive to this store. He then attaches his cable to attempt to jump start the car and he reports it can't be done because the alternator has completely killed the battery.

I went to the Rock Falls, Ill. Autozone this morning to get 5 lug nuts for my skid loader. Not knowing the exact thread dims on it I told the WOMAN clerk "I need 5 of these". Rather that going over to their selection of wheel studs to size it up this moron starts looking at her computer screen to find a frickin' lug nut! NEXT - ANOTHER woman wearing a shirt that said "Manager" came over! She asks me what size it is! I told her to go to her wheel studs and size it up. She told me that she has 115 drawers full of wheel studs and it would take too long to look through all of them!!!

I went to this AutoZone to take in battery from car I just bought. They told me 2 hours later it was a dead battery. Kind of figured that, so I went bought a large battery from Walmart. Drove car for 2 days and then didn't have enough power in battery to start car. So I took it to same Autozone and asked them to charge it for me. I come back an hour later, and these liars told me it was a dead battery. I told them it was a new battery and he said “Do you want me to put it back on charger for 30 min?” Like I'm a **. I got the hell out of there and went to O’Rielly, across the street. Battery was charged at 100%. Be smart. Don't go to Autozone!!! Even the mechanics in the area said the same thing. They’re scandalous and their parts are junk.

On 08 November 2016, I went to AutoZone located at 4561 Salt Lake Blvd, Honolulu, HI 96818 to have my battery checked out since it was cutting off all the time throughout last week. I asked the gentleman at the desk if I could have a load test done on my battery but he told me that because of company policy they cannot go outside when it's dark to do anything. I was like OK then I went next door to O'Reilly autoparts which they promptly conducted the test. But while the O'Reilly guy was doing it, I saw 2 employees from Autozone helping customers outside. So I was so angry that I went back to point out the fact that they couldn't help me but they were doing it for others. Was it because I am **? Btw I was in my army uniform. I will not get anything from them again.

Yesterday I went to AutoZone 0414 6121 St Andrews Rd. Columbia. I was shopping for car wax. The prices were much better than the other nationwide store I visited before AutoZone. So, I picked out the wax that I felt suited my needs. It had a sale tag in front of the eligible item for one dollar off. I am on Social Security Disability, so every dollar counts. After checking out, before leaving the store I noticed I did not get the discount. The Manager and I went to the shelf and it turned out that the tag was out of date. The Manager pulled the tag and cheerfully gave me the dollar plus tax; no hassle. This is how a retail establishment should be run!

I had to make a purchase online and chose to pick up the product at the store that I confirmed online had the item "in stock". Only after driving to the store was I made aware that my item had to be reordered (even after showing them the order confirmation on my phone) and the item shipped to the warehouse. Online they told me the item would then be at this location. Now the store clerk tells me "tomorrow," and they would call and give me notice when it arrives from another store in town.

AutoZone will say or do ANYTHING to avoid honoring their warranties. If this is what it has come to, AutoZone is dead to me. To anyone thinking they will honor their warranty, think twice, and take my advice. Go somewhere else! From now on I will buy a premium battery online, and take my chances, being AutoZone's warranty is as fake as a $3 bill. I have had to jump start the battery several times, and they kept claiming "Bring it in when it fails". I did that too, and all they did was charge it and say my alternator was bad. So then the ** sold me an alternator. I kept the old one, and used it in another vehicle, so that was another SCAM on AutoZone's part. It went dead in Colorado, New Mexico, Utah, Arizona, California, and the same song and dance, anything to not honor that warranty.

This store needs help. I had to wait for someone to help me for over an hour. Very rude and disrespectful to make a person wait that long for assistance. Customer service is out the window at this location. Shame.

Began changing the oil on my vehicles. Bought filters and a five quart bottle of Castrol. Back at the garage I realized I needed a drain plug washer for one of the cars I was working on. Drove down to AutoZone and found the display rack with the drain-plug washers. The ones that fit my car appeared opened. I grabbed another one. It was not opened (sealed) and it was obvious that the first choice had been picked over and some of the washers were not present. The counter clerk could care less. Back to the garage.

I called autozone in lumberton nc on 5th Street, they said they had part. Picked up part and I checked it on way back home and it's the wrong part and I had to drive over 10 miles to get part that's the reason for calling to make sure they had it, and gave them all the info of make and model, size of motor so they said they had part. Get it. It's the wrong one and brought the one back I just bought to them with receipt and they don't have it in their location so they sent me to Roberts Ave in lumberton nc and they had it and got there.

Very rude customer service - Silverado Ranch in Las Vegas. Earlier transaction was confusing but not as bad but when I was told to come back ending up with a different guy, totally different experience. Worst customer service ever. Got ignored totally. Very rude guy. Felt I was discriminated due to my race. Maybe if I were a hot looking lady I was treated different. Did not complete my transaction. Went to different store.

On Sunday, July 31, 2016 I had to have my car jumped and made it to the Auto Zone on Breazeale Ave in Mt. Olive, NC. We were having a downpour of rain as I walked in the store and stated that I had to have a battery. One of the employees stated that they could not do it while it was raining, and I told her that I certainly understood but did not mind waiting because I had to have a battery.

I returned two sets of brake pads on July 31, 2016 to the 87th Lafayette St store Chicago, Illinois. The original price was $49.57. I paid with a debit card. The female clerk at the register took my return receipt and stated "$46.28", and handed me the cash; then balled the receipt up and tossed it in the trash. Since I didn't have a receipt at the time, I was not sure. I checked my bank record. The initial charge was $49.57.

The staff at store 1215 is very friendly, the manager Jacqueline is a different story. She is very rude, she doesn't speak fluent English, she is disrespectful towards customers and her staff members in front of customers. It took us 2 days and 5 trips to the store to be able to exchange an alternator that we previously bought with a lifetime warranty (we had to look for and show receipt, bank statement showing transaction and mechanic shop written inspection results to prove the part was damaged and wasn't working properly). The second day she made us wait for her for over 30 minutes to get the new part. That is not a good customer service! Everyone was complaining of her attitude customers and staff members.

I contacted the Autozone on Rosa Park in Nashville to purchase rotors for my 2008 truck. When I called the store, they told me that the rotors were in stock and that they would hold them for me. Due to work, I had my son pick them up. I then had the truck taken to a local shop to have them install the rotors. After going back to the Autozone to confirm the warranty, I found out they gave me the wrong rotors. The sales rep gave me rotors for a 2006 truck and not a 2008 truck. Due to the slight difference in size, the rotors did fit, but this could result in an issue with the warranty as well as the truck's performance. I could also hear them making noises when turning. Due to the error, I asked for the correct rotors and reimbursement for the cost I paid to have the incorrect rotors installed since this was an error of theirs.

I tried to get a clutch for a custom truck. It was the wrong clutch, thus damaging the flywheel. They admitted they gave the wrong clutch and turned around and gave the same clutch and said it was all the same anyway. I feel if they give the wrong product, then they need to take responsibility for everything it destroys. When I called the next day they denied that it happened and then the website was altered regarding that part. Called corporate and was told district manager would call me back in 20-30 minutes. Come to find out the district manager is not even there today.

I have been shopping at AutoZone for about 9 years, get all of my parts from there. But goes in one day to buy brakes and a water pump, they look on my account and no record of the parts I have already purchased with Lifetime warranty. I am really pissed with AutoZone. And the employees know I come everyday to get parts. I'm gonna start dealing with another auto parts store. This isn't right for AutoZone to take people for granted. I STILL WANT MY MONEY BACK FOR MY PARTS. YOU CAN CALL ME IF YOU WANT.

I live near Cave Creek, AZ and a new AutoZone opened 2 months ago. I went there Friday night about 8 o'clock pm and no one was in the store. Both employees were outside. 1 was fixing his car and the other was smoking a cigarette. I ask them after entering the store and no one was there. I left and the employee asked me outside if he could help. I said "Finish your cigarette" and he would answer any questions about the part I was buying. I left and went to O'Reilly's and they helped with my problem. I will never go to the AutoZone to buy anything. They need to get some better help.

While I was at work my wife's car started to run hot. She called me and told me she was in town so I instructed her to stop at AutoZone since she was only one block from the store. I told her that they would check to look for obvious reasons that had caused the temp gauge to indicate that it was running hot. When she asked the employee to check it out, he told her that there are numerous reasons that will cause an engine to overheat and it would be a waste of time trying to pinpoint the cause. He told her that since we only live 5 miles from the store it would be fine to drive it that distance.

I'm almost positive there are countless stories like this but whatever, I'm pissed. Had a low beam bulb go out on my Infiniti G35. Went to autozone expecting a quick and easy fix. First they sell me the wrong bulb (looked up the part, etc). Long story short, went through the ordeal it is to get to the headlights on an infiniti, find out I got the wrong bulb, go back and they sell me the correct one for $108. I find out after the replacement I could've gotten it for 27.45 online elsewhere. ** YOU AutoZone. I'm through with you and will make sure I can get as many as I can to do the same. I work next door to one. ** YOU again for good measure. I'd leave 0 stars if y'all would let me.

June 2014 I purchased fuel pump and sender approx. $210.00 with phone number for warranty info. I went to several AutoZones and no such transactions were made. Finally, I found old receipt faded, but readable. AutoZone must get their ink for cash registers from Japan because magically the ink from your receipt disappears so does your purchase. My advice is to make copies of your receipt at FedEx or on good quality paper to keep for your records. AutoZone sells Chinese junk. Their service stinks!

I went to AutoZone on Daniel Morgan Avenue and Bought a battery. The technician was told what I needed the battery for. Then, he sold me the wrong battery. I got the battery home then tried to put it in. The battery was the wrong size. So I took it back to exchange for the proper battery. When I wanted to exchange I was told that I would have to do a repurchase for the new battery and my credit card would be reimbursed for the $92.63 that night.

Waiting a long time to pay for a product and watching other customers who came in after me get service before me. Receiving the wrong parts on a regular basis due to the computer having the wrong information. Average # of trips to the store for a simple brake job is 4-5. I think I'll start going to advance Auto parts from now on. They seem to get it correct a lot more often! (Less trips back and forth for incorrect parts.)

Injured at a store in Arizona due to poor lighting in front of store. AutoZone refuses to compensate for the big scar on my face. Forced to start lawsuit. Will never buy from this store again. Bunch of real winners in the claims department.

I will NEVER BUY anything from AUTO ZONE EVER AGAIN because YOU WILL NOT STAND by the WARRANTY. I have bought 6 transmission in 1 year from Auto Zone. The 1st one was for a 2007 van - it went out within 30 days of putting it in. The 2nd one was for 1999 truck. I have had 2 transmission in this truck that has gone out within 1st year, then it went out again. The 3rd was for my 1996 Chevy truck. I have had 3 transmission in this truck in the last 3 months from Auto Zone. The warranty sucks. I will not buy anything ever again from Auto Zone.

I purchased a Duralast Gold battery 4 years ago and two years later I returned it because it flat out died. AutoZone did replace it, but the original one I purchased (which had more cranking amps than the one AutoZone was replacing the defective battery with now) was no longer available. I took the free replacement battery in spite of the fact it was not as powerful. Now after two years have passed the replacement battery fails to hold a full charge. I took it in today and was told that It was prorated because it was a replacement battery (3 year warranty) for the original one I had that went bad (which had a 5 year warranty). The first salesman told me it would cost $59 to replace this one. I went back to the store 30 minutes later after deciding to purchase the new battery at the cost of $59 after prorated credit given for this battery.

So bought a new pickup and want to dress it up a bit. Got online and ordered several items from different vendors. Found a deflector I liked called a AVS Aeroskin deflector at a fair price through AutoZone. Well shipping speed was decent but I have a Ford F150. I don't think the Chevy 1500 that they sent fit, so returned it to the store and said "well everyone has a bad day every now and then." So let's try it again, ordered another through Autozone.com, again shipping pretty speedy, however when applying deflector it has a crack in deflector on driver's side. I give up, since it's held on by double sided tape, and the crack is hardly visible due to being smoke color. I applied the deflector and I'll live with the crack, but will not order from AutoZone again!

This is now the second time I have purchased two batteries for my diesel truck from Autozone. The first time I attempted to return them I was told I had no warranty, but this was due to the wrong information they had entered in the computer. I finally gave up and purchased the two batteries I currently have, spending more money because I was assured the warranty was 2yrs and could swap out (again) as easy as bringing them in. So here we go again, take in my two batteries and what am I told "oh they are old batteries"... I purchased them in June 2015, but their system again shows batteries purchased years ago. How is that possible? This is absolutely ridiculous, I am done shopping there, total incompetence when it comes to customer service. Clearly cannot handle the simplest of tasks, data entry, or maybe they need to look deep into their IT department and get their computer systems fixed.

I purchased a transmission filter kit for my truck. When I received the kit I noticed that the seal wasn't at all shaped like the pan so I called AutoZone to return it. They would not refund my shipping or pay to ship it back because they stated I ordered the wrong kit. I checked the autozone site and of course my truck information was already in there and correct. I then searched for the filter I bought and sure enough it was there as the correct filter. Then this morning I went in again and looked at the filter and it says "does not fit". Of course it doesn't. I told them "it doesn't. It's not even close to fitting". In the end I'm out $17 bucks because I assumed that autozone's made in China crap would work. Never again will I be purchasing anything from autozone. First the parts were wrong & second as an engineer the gasket & filter were the worst made parts I've ever seen. Avoid this company.

I returned the part I have bought. I had the receipt in hand but the cashier told me he will not give me my money back until I give him my phone number and all my names. I told him I did not provide that information when I bought the part. Why do you need my personal information when returning the money and you do not request it when buying the products? Shame on you AutoZone in Cockeysville Maryland.

On 30 Jan. 2016 I was assisting a friend with replacing a window regulator/motor assembly on a 1999 Blazer. We called AutoZone, asked if they had the part, and I specifically asked if it came with rivets or something so the new regulator assembly could be attached to the door. Upon acquiring the part we opened it up. No fasteners of any kind. We went to the counter and the lady behind the counter said none were available. By this point the truck door is disassembled, rivets drilled out, because we trusted AutoZone to have the right parts for the truck. Being later in the evening we stored vehicle. Now he is without his truck.

Back in November I replaced a wheel hub on my 2010 Nissan truck with a new one from auto zone. After replacing the hub and replacing the tire (which was torqued to spec) I did a quick run down road, all seemed fine. The next day on way to work after crossing some railroad tracks and going a ways my tire fell off, not wiggle, no wobble, just poof, down on rotor. The tire caused $1800.00 worth of damage to the fender. Yes I took it to get est from a shop for it. Ok now, the facts. I found only one stud part, stuck in the hub assembly, looked all over road and side of road for more, found none at all. Police were there, tow truck came and got me etc. The stud found showed a very clear and obvious pitted center, called matte metal. It is easy to see it.

At approx. 1740 hours on Jan. 9 2016 at your AutoZone located on 1792 in Fern Park Florida. I was there to return an ignition switch because the mechanic stated that I did not need it. I spoke to a large white gentleman wearing prescription glasses with dark hair. Upon returning it, that associate stated that the switch has already been installed on the car then taken off, even though I assured him that it was not because I saw the Mechanic the whole time and he never placed it anywhere on the car.

I went to AutoZone this week because my battery was failing. I told the clerk I wanted a new battery and he was kind enough to pull the old battery and hook up a new one. As I was purchasing the new battery, I noticed that it was exactly the same battery as the old one. The clerk also noticed and looked it up in his database to realize that the old battery was still under warranty. "Great", I said, "I guess I get a new battery for free". The clerk looked at me with absolute fear in his eyes. Then he got out his little meter and told me my battery was still OK. I told him that it had failed to start my car twice that week. He said there was nothing he could do and then asked me if I still wanted to buy a new battery???

After contacting the regional manager, my claim was reimbursed. The process went smoothly. My faith in Autozone has been restored somewhat.

I'm a full Time diesel mechanic and just to purchase all my Truck and car parts at AutoZone for last 4 year and finally realize that their products SUCH power steering pumps, hydro boosters, fuel pumps are a complete garbage!!! And a total nightmare to exchange (warranty) them!!! Took me a total of 5 P/S pumps to fix the problem of truck and fail after a week (pressure test it all) until went to NAPA auto... AutoZone parts and customer service is really bad. In order to get the right parts the first time I have to get their parts numbers online (AutoZone app) and take the old part to match it over the counter!!! Bunch of kids that don't know what's a glow plug!!! Oh and joking around and cell phone on the other hand!!! Not good!!!

I have purchased a golden Duralast battery from them in 2011 and the warranty is 8 yr. In Nov 2015, the battery went bad based on their free testing. I want them check on the warranty and they can not find it in their system. They use some method to calculate the remaining value which is 1/5 of the original price I paid and want me purchase a new one with the 1/5 original value as credit on the new battery's full price. They won't give me any discount and the new product has lower CCA, but higher price. I don't think they want my business and I just walked away to Advance Auto Parts which has better service and better product and nicer warranty policy which I have experienced with my other car battery.

I went to 160-20 Union Turnpike AutoZone to check my engine light code. But they told me they don't do it. Come back tomorrow. The thing is why?? I wanted to find out what's going on. The one who told me that is Hispanic lady with it should be supervisor uniform.

So the store can't do what you're asking, only to sign you up over and over and over and still no coupons.

I came up there to buy a brake caliper and I told the man the type of car and the side I needed it for. I get to my mechanic with the part and he put it on to later find out the screws were not fitting. I called to make sure they gave me the right part so I gave him my part number from my receipt and he says "yes that's the right part." I asked, well why isn't the original screws fitting, he said it should. So my mechanic took the part back off and I brought it back to find out they picked up the wrong box!!! I asked if he could give me a discount on the part since I have to pay my mechanic more money, he said no, he could only give me a discount for next time I come. I told him there won't be a next time!!! So I asked for the manager number and I called and left a message. He said she is on vacation so now I'm waiting on her to call back.

Got a no name battery from AutoZone here in Bonita Springs, FL as they didn't have the battery suggested for my all house generator. After two years, the battery just exploded and shook my whole house. AutoZone claimed it had to be something other than their battery that caused the problem, as their batteries are top of the line. Would not exchange it or cover any potential damage to my generator or home.... Told me "that's what you have insurance for". Fortunately I came home shortly after this happened. Kids told me about the house shaking. Garage was full of smoke, but got it put out. Could have been a disaster if no one had been home. Will never shop at this store again.

Flier in store clearly stated price of oil plus filter was $32.99. PLUS get a $10 rebate by mail. The salesman argued that the $10 rebate would make the price $32.99 and proceeded to charge me $42.99 for the "special". I immediately returned my items and went to another AZ and they rang it up correctly without me saying anything about the incident across town. Yes I left out how heated the conversation got, but he cost this store the thousands my co. spends with AZ. Macon GA Shurling Dr is now a NoGoZone. Just my 2 cents… Peace.

Most recently, I bought two batteries for my truck. The batteries are dead in just one year. My employee took the truck to AutoZone to swap the batteries under warranty. They insisted on having a phone number. I said "you acknowledge it's your battery, right? and you see the date on the batteries are just from a year ago right?" He said it didn't matter and he needed the phone number. I wasn't there so I was rattling off all of the phone numbers we have for the store, my cell, my home, our pseudo number, etc. none of them was coming up. Before my employee left, but was in the parking lot, he said, "was Tim working for you then?" so he went back in and tried an old employee's phone number. Still no luck. So they basically say "** you, we know it's our bad battery but if you can't come up with a receipt or phone number, we won't honor it."

Called in and gave part number for plugs over phone from AutoZone's site. Get plugs, go home, wrong ones, take plugs then they say have to order them - gives us a credit for the amount of plugs and 10 percent on next purchase because of their mistakes, then call them up three days later and now manager says we have pay for them before ordering. Why not use the credit towards ordering them? Someone needs to teach these employees how to do their job. Apparently they can't.

On Friday I entered the store at 95-01 Northern Blvd. I needed assistance with a battery installation. There was a manager in the store by the name of **. She was rude and very unkind. She called me a ** under her breath.

My check engine light comes on in my 2002 Dodge Grand Caravan. I found that the light on because of an EVAC problem through the seal around the gas cap. I have replaced this gas cap five times this year and about to do so again today because the check engine has come back on again this morning on my way to work. Once I go and buy and replace the gas cap the computer resets itself and the check engine light goes out and will out for about three weeks, then I can be driving. After the van has been sitting all day when I'm at work or overnight and all of a sudden the light comes on. I should not have to replace this gas cap this many times. The product is being poorly constructed to keep you having to replace them over and over again. This is my reason for my forwarding of this letter to your office.

I was at the Freeport, New York store today at the opening time of 7:30 AM with three other customers. The employees arrived at 7:40 am, unlocked the doors and proceeded to lock them. We waited ONE HALF HOUR before they acknowledged us. They ignored us until 8:10 am. How rude. When we entered the store they acted as though we were bothering them. I will never set foot in their store again.

Sent my Grand-daughter to get a steering pump for her car. I was a mechanic for 20 years and still doing my own and children's cars. Anyway, when she dropped it off and the car, I opened the box and the pump was in this large plastic bag, with about half a cup of steering fluid all over the pump. I got it out and cleaned it all off noticing the paint gone from where the bolts holes are, meaning someone had had it on their vehicle and removed it and returned it to the store for whatever reason. There were also no "O" rings with it so I had to use old ones.

I walked into the store and waiting the product a big colored man helped me fairly decently. I asked questions. I told him what I wanted and pointed to the 3 year product. He gave me what he wanted to give me without relaying that they didn't have the product. Disrespect, laziness, inconsiderate, took advantage of my hearing disability. I confronted management and him then they didn't want to sell me my products they had pulled for me because I was honest and told them one of the products was not what I asked for. Wow if that's not racist and discrimination people are colorblind. Lol

Worst service manager by the name Richard. Outside smoking while there's 10ppl in line waiting. I wanted to change my headlight. Took me almost 20min to get service. Employee's have a attitude face. They should hired people with positive attitudes.

He lied to my wife, would not help her put and and check the PSI in her front drive tire which taught why this store was known for their customer service. The little kid's name is Erick. Had no idea why someone would put the rude little punk in-charge. He could of let my wife drive off and hurt herself or someone else. There needs to be a change in leaderships at this store - Baker Rd in Acworth, GA.

We have been all our auto parts at AutoZone. The long wait never bothered me because I knew when I went in I would have to always wait. However, the fact they tried to charge me 37.00 for a 13.00 part, now that bothered me! Not to mention several times I have received the wrong part, their doing. How absurd. I don't know how they can charge that much more than O'Reilly.

Replaced alternator for a Nissan Sentra but it failed after less than two months. New battery from A-z too after 3 yrs (of 5) of reliable service so it may be an alternator/battery failure contributing to each other's problems? A-z did credit battery warranty towards a new one and tested a second alternator before testing the faulty one. The second one passed their tests and not surprisingly the one that was only two months old failed. I made resistance checks at home to A-z's alternator and recharged the dead battery. I found the alternator shorted internally but the battery taking a charge. Brought both to A-z and had them test them just in case the alternator damaged a perfectly good battery. Battery was fine but they exchanged their faulty alternator for another one, no questions asked.

One year ago I replaced my truck fuel pump. Went to AutoZone and purchased a new fuel pump replacement with a one warranty. Within six months the fuel pump fails, dropped the tank, removed the fuel pump. Went to AutoZone to exchange the part, and was not able to exchange the fuel pump, because the receipt cheap ink had faded out, and they could not find my purchase under my phone number. And those AutoZone Duralast brakes are very bad. The brakes may last four months. Duralast brakes melt under Texas summer.

Bought a rebuilt alternator (really wanted new one) from AutoZone in August 2013. Original one failed finally at 198K miles. I also replaced my battery with a 60 month unit from AutoZone, as well as a couple of hundred dollars worth of other parts. Alternator degraded and was drawing off the battery within 15 months. Their bench test indicated a charging issue, and after much conversation, the manager replaced both the alternator (same manufacturer as first unit), and the battery in December 2014.

Store #3011, Manager name: Frank. Was highly rude when asking for assistance, also inquires others' assistance as if I weren't there (invisible). Poor service and acquired someone else to assist me while looking over me and tending to other needs. I wasn't satisfied.

Came in today to AutoZone at 116 to exchange a faulty electronic device along with a vacuum that fan had broken. I purchased this item on the date of 06/08/15 -06/09/15, today is 07/11/15. Went into the store on and began to speak to a Gerardo which was a sales manager for AutoZone. This man was so rude to me and degrading. The situation was embarrassing. I spent my money to buy the product. I did not get it free. This man words to me, before he even came to test the product out and look at the time frame of purchase to see that I did not have these product long and did not bring them back to try to get something knew based on time. He replied to me "I am not here to give you things for free".

Employee refused call somebody for the cashier so I could buy my wipers. Since 2011 the New Britain CT store been declining in customer services. Poor performance. Very rude to customers. Always on their cell phones. Always put the parts I buy with warranty under another car. This is not the first time. I have walked out from your store and bought what I needed from Advance Auto. They have better customer relation skills. I called district manager and he seems he don't care. That store will lose a lot of customers.. Get your act together. I am boycotting you. Never again will walk to that store. And we'll spread the word.

Came into store and ask for help at my truck. No one in store at time. Then some people came in and he pushed 5 people in front me. Had to wait 20 mins before I got served.

Some years ago I applied for a job with AutoZone. Upon turning in my application the manager balled up my app in my face and told me they don't hire black people. I filed with the EEOC, and later got a response. But someone started following me, doing things to me without my knowledge. Even tried to throw me into a backwoods swamp full of alligators, so I did not proceed out of fear for my life. When I did not proceed all actions stopped. Today I went into AutoZone because I bought spark plugs and wires a few days ago and installed them, only to find out the wires didn't go down onto my plugs and snap, they just were in the ports.

Had a bad experience with AutoZone on a re-manufactured power steering rack and pinion for an Elantra - Spending a lot of money for the part, than paying for the labor and having it leak like a faucet. From what I hear from other "people" that I met in the store, you do not get the labor rate back, then if you can, it is only "maybe" 50%. There is no way, these stores buy from the re-man companies, that "test" these parts. Impossible, just impossible. I was in a rush and made the mistake of buying the re-man part. I have proof, if I was not in a rush, I had found the part online, "brand new" for $165.00 as compared to the re-man for $285.00 I usually do not complain, but this is not fair. If I am "not aware" there should be a law in the books, if these stores want to sell new or re-manufactured parts, they should be responsible for the parts they sold and or the total labor. This should be for all stores!

Specifically asked that no signature be required for delivery knowing 100% that no one would be there to sign for delivery. What do these idiots do, make a signature required?! Now I end up driving 50 miles to pick up the package because I needed it to finish a job. Not only was the part overpriced but service was completely lacking! This shoddy service cost me a lot of time and money to fix their screw up!

On 6/20/15 I drove my 1990 Ford Ranger to the AutoZone in Smyrna GA the store is located on South Cobb Drive. My truck was running fine with the exception of a dead battery so I purchased a battery. The employee installed the battery, crossed the terminals, and caught my truck's alternator on fire. I paid $700 for the old truck and I want to be refunded in full since.

My husband went into the AutoZone on 13733 Bissonnet St.Houston, TX today and asked for spark plugs and the clerk was very rude and told my husband that he could not find the spark plugs and made my husband stand there for about 10 minutes while he waited on other people in line. Then my husband asked him when he would try to find the spark plugs and told him to go to the back of the line. Then my husband told him he wasn't going to get back in line and that the clerk should do his job and help him and the clerk told my husband to "chill out". At that point the manager came out did not said anything to the clerk for his rude behavior but the manager did help my husband to find what he needed. It took around 45 minutes to get the spark plugs when it should have taken 5 minutes!! We want the clerk to know that his behavior was NOT ACCEPTABLE and UNPROFESSIONAL at the least. He needs to be reprimanded. Thank you.

I purchased a Duralast Gold battery in 2011 with a 96 month warranty. On 6/5/15 my truck was difficult to start, so I went to AutoZone and told them that I wanted them to check the battery. The clerk checked it, and said that it was good. And there was nothing that he could do. I told him that of course, it check good, it charge up by my driving it in. He then advised me to take out the battery, and bring it back. He was too lazy to take the battery out and further test it. Four days later the trucks wouldn't start at all. Now, I am 72 yrs old, but took out the battery from my F150 truck, put it into the trunk of my car back to AutoZone.

I have always wondered why people talk bad about autozone, and then I realized it!! My husband works for autozone has for 3 years now. He busts his ass, works allot of hrs. way more than 40. But yet he's treated like **. If he doesn't sell their witt items he's made to feel bad!! If he doesn't make sure sales stay up, his hours are cut! 9/10 he keeps his hrs., but the company is not customers/employee focused... all they care about is that dollar and they don't care who they hurt or piss off in the process.

We have had a commercial account for over 17 years. All of a sudden a lazy clerk couldn't find it, or didn't want to take the time to look up account. This is the N. AUGUSTA atomic road store. Glad Advance Auto is around the corner. AutoZone just lost an 17 year commercial account because of an immature, smart mouth woman with an attitude. Good bye AutoZone, hello cheaper prices at Advanced Auto where you are treated with respect. 1:05 on 5/28/15 black haired woman with glasses at commercial accounts counter. By the way, don't bad mouth (Advance Auto) your competitors in front of customers either. Childish behavior!

I purchased a front brakes from my 2000 Infiniti I-30 two years ago and paid $52.99 and I was told they have lifetime warranty. All I have to do is buy the new one, pay for them, then return the old ones, and receive full refund. I did that last week. I bought the new one after I told them I have lifetime warranty. The sales person checked it & told me to pay for the new ones and return the old one for full refund. I went back with the old ones. The story changed. Now Lifetime warranty does not apply to change them but only on manufacturer defect. I had to argue with them. The manager would not come to speak with me, and after 15 minutes of arguments & fights with them, they refunded my money and told me it is the last time. It was my first time to do so in any case.

I bought a fuel pump from and it only had a one year warranty, after a year and a half year later it failed on me. I then purchased another fuel pump making sure it had a lifetime and again but this time it failed after 6 years of uses. Now AZ is saying that before a year ago their pumps only had a 1 year warranty and never offered lifetime but just started a year ago with either 1 year or lifetime. So in other words I'm screwed and they're full of it. I know for a fact my pump had a lifetime because I was told it did by the employer. I can't believe these guys. This isn't over. I was pursue this until I get my new pump. And when that one goes out I'll get another one. I'm not an idiot nor will I tolerate ** like this.

We came back from a vacation and when we got to the car to drive home it would not start. Turns out the battery had been leaking, running down a cable and corroding the starter. In all, about $1,500 to repair. AutoZone refuses to pay claim.

I went into the store to replace the brake pads on my 2010 Nissan Maxima. I was uncertain if I had purchased front or rear brakes from Autozone. I told the associate that I would need new pads and that I believe that the front ones should be under warranty. After looking at my account, he was unable to find where I had purchased front pads. He retrieved a box from the shelf to verify that he was looking at the correct product. So at this point, my question was answered to my satisfaction, I had not purchased any front pads.

My wife had a problem with her car and she ask the salesperson that her car was overheating and that salesman said to my wife to junk her car and he laugh about it and she had 3 kids on the car. She was desperate because she doesn't anything about cars, and the only problem was she didn't know the name of the coolant she was suppose to use and this salesperson is so immature, and has no skills to work with people, is a big shame for AutoZone stores. They should train a little better their employees.

AutoZone employees was slow, confused, hard of hearing, kept asking the same questions over and over. I had a $10 off $50 coupon. I told the man “my phone was almost dead and here's my coupon.” He said “if your phone does before I'm done you’re not getting the discount.” So I said “if we stop all this chit chat we could be done faster”. With the other worker named ** said rudely “LIGHTEN up” and glared me down. Other customers were in shock. My husband said “let’s go”.... I said “let’s just finish and get what we need.” With that ** our salesman want to join in on our conversation. I said politely “um, I'm talking to my husband.” Again ** attacks me verbal and glares me down. Mind you my husband and I are both elderly people in our late 60's.

On 1/24/2015 I was in Autozone in Tucson. I turned to leave and fell over a battery I never seen. I went to hospital by ambulance and was diagnosed with a detached hamstring and need surgery. I contacted a Lawyer to help me. Autozone put in writing a bunch of lies as if I did this intentionally and refuse to help me. I currently have 50000 plus in medical expenses. I cannot believe a place as big as Autozone has no cameras in their store, but that is what they stated and even put it in writing... I am very disappointed in this company.

Ordered $335 Edelbrock air gap intake manifold a week prior. No correspondence acknowledgement of purchase and when checked AutoZone online showed no record of purchase. Contacted chat line twice with order #. First chat employee indicated no record same as online and immediately terminated chat. Contacted chat again and asked to chat with previous employee and totally disregarded request. Waited 10 minutes, still nothing. Will have to acknowledge customer service which was very helpful. Found purchase # immediately, gave me tracking # and delivery date - also gave me a $20 gift card for my inconvenience. Recommendation: go through jegs or summit. Not worth the aggravation with AutoZone.

On March 24, 2015, the engine was overheating so we stopped at the TH Lube on Sahara & Jones. The problem was either the radiator hose or the radiator cap. The mechanic ordered a new radiator hose from the AutoZone on Charleston & Jones. When the AutoZone employee arrived with the part, I asked about the return policy, "Can the item be returned at ANY AutoZone location?" She answered "Yes" so I purchased the new radiator hose and paid $50 in cash. Later, it turned out the problem was fixed by replacing the radiator cap so there was no need for the hose.

I went into autozone today to purchase some more parts like I do every week for the last 10 years and I was accused of stealing parts on Wednesday that they say they have 3. I wish this is it, said I took over $300 of merchandise. I wasn't even in there on Wednesday. I have receipts for Monday and Tuesday. I bet you I've spent over $10,000 in the last couple years. I'm so pissed off right now. I don't know what to do. I was told on bed from the store if I buy all my parts there, why am i stealing live. Look up my account you'll see what I buy. I've never stolen one thing.

Today (24th March, 2015) I went to return the dirty power steering fluid I pumped out of my car and it's less than 5 quat and return it to Autozone in Farmington Avenue, Bristol, CT. The store manager ** at the store mentioned that the oil is contaminated and milky (what?). He does not believe that it was power steering fluid and that I pumped out the dirty power steering fluid with the Castrol ATF bought from their own Autozone store in Southington, CT. This store (talked to **) also mentioned that their waste oil barrel is full and wanted me to come on Thursday (26th March, 2015). Not sure how true this is. They want our business but they don't want to help the customers? I am not sure they were advised by the Autozone to be like that only to the people who return oil and stuff. What an innovative ways to decline it.

Alternator problem, buying and replace with what they recommended to me. Less than four months my brand new alternator started to rattle, and the fan blade in the alternator was gracing from inside. Now, they said lifetime warranty for replacement and return....in short they never held to their end of the bargain.

I have installed 2 sets of front brakes/rotors/and bearings from AutoZone. The first set burned and scored my front axle/spindles. The second set ruined my rims. American tires had a hard time getting the drivers side rim off. The passenger side rim is frozen on the rotor. So now I have at least three bad rims after they rotated driver's side. Their offer is to refund price of purchase and get the car repaired at my cost. Then submit the claim which they said they may not pay or only pay part of the cost. Ford estimate is 2700.00 to fix. Plus car rental. Please be warned. Get a better quality part from another parts store. Bad parts! Bad customer service if you have a problem.

I buy a starter a couple of months ago and suddenly this morning my car had problems with it so I took it out of the car and when to autozone to replace it. So the lady that help me said she was going to tested. So I hear that when she try it a couple of times it didn't work and only make a click sound. So I hear her trying it a couple of more times then it work because the starter was stuck then she come out to the front and said there was no problem with it knowing that I hear she try it more than a couple of times to make it work.

Stugis, MI Autozone: the employees were great, the product was not. I was purchasing a battery, autozone tested by starter and alternator both were fine. Got a duralast and 6 days later dead. Recharged, dead in 48 hours. Recharged again, began to suspect automatic car starter was draining battery. I began to unhook battery to protect it, gentleman at car starter company said my battery was testing at 40%, he unplugged my auto starter then suggested I get this battery checked at autozone. They charged and tested it was bad, gave me another one (under warranty) it was dead in 4 days.

Michael at the Saginaw store on Main st needs to learn to keep his mouth shut. He was rude and was contradicting everything another employee was telling me. He made comments that were uncalled for and not necessary. He made me upset and I felt uncomfortable.

I needed a cool water inlet for a 96 Chrysler Cirrus. "This is a special order part" even though there's millions of them on the streets everywhere. At first I was told it would be in the next day, I was told it will be in tomorrow morning then I was still a little B in 5 o'clock this evening, then I was told it will be in tomorrow morning, then I was told it will be in by 5 o'clock in the evening again. I've been waiting an entire week for the simplest part that should have been in stock. Who is to blame for the insufficient delivery process of special order parts? All I know is that I will never use AutoZone for anything automotive ever again. Region competence of their employees is out of control.

Very bad and poor customer service at the 7020 West 159Th Street Orland Park, IL location. On 2/14/ 2015 at 10:54AM, I bought a 5$ brake bulb and I opened the package, while I am in line at the cash register to make sure it fits the manager told me that I have to get permission from a manager to supervise the opening of the package because, "we do not accept electrical returns." In your opinion, do you think a customer wants to hear the scope on returns on a 45 item!

During my short employment period of three months, I witnessed and experienced all of the above. I now realize through a Mrs. ** I do have options. Although I write this letter as a "disgruntled" employee, I am sorry to admit that the autozone corporation will continue its business practices as usual. This I know to be fact. Mrs. ** was a customer in the store I was employed at. 1341. Amarillo blvd. Amarillo Texas. She described and witnessed treatment of 3 minority customers by two of the employees which have led to this letter. Mrs ** and her husband described in detail behavior I can only say was business as usual and was not surprised to hear her story.

Sam of Port St Lucie, FL on Jan. 18, 2015 - I guess the service at this Gatlin store in Port Saint Lucie, Fl. is terrible. I walked up to a young man in a auto zone shirt (short blond hair) to ask him a question as he is walking out from behind the counter and he just waved his hands frantically and said in a loud voice "he's not working today!" I mean come on even if it's his day off he's behind the counter so how was I supposed to know? Very rude manners and not the type of employee to have at a retail establishment, really disappointed to the point of going to the competition after many years as a loyal customer.

November 2013 I did order all 4 shocks struts. Paid cash for it. They told me to pick those up 3 days after I did place Special order. So I show up to pick up my parts for my Nissan Cube and store manager (Alex) said order had been canceled by the computer system. And He never call me to confirm with me. So I had to wait another 3 days for my parts. Finally got it. I did installed parts on my car. But now they are bad and need to replace again so I did went to Santa Clara, Ca. Autozone and system showing up I did returned shocks and struts and I never returned they are installed in my car. They place the order 8 days ago and still waiting for my parts. Now Hollister Store denied to help me out. I do have guarantee.

I tried returning a malfunctioning buffer and I was rudely interrupted by the manager and basically told that I didn't know how to use the tool. I told him I use these tools everyday and that this tool was not working correctly. We argued back and forth and he agreed to at least exchange it. The new one had the same issue. Stay away from Ultrasteel products and stay away from the AutoZone on Gatlin Blvd in Port St. Lucie, Florida.

We purchased an RV battery in Sept 2014. It died and we returned it in Jan 2015 - 1 yr warranty should have covered it. We were told that there was no such purchase in their computer system and that the only battery purchase we had made was in Feb 2013 (the battery that we replaced with the Sept 2014 purchase). And to make things even more frustrating, the battery we purchased in 2014 had a 2013 sticker on it (something we didn't notice at the time of purchase). Don't trust Autozone to keep an accurate record of your battery purchase in their computer system. Keep your receipt! Also, if you purchase a battery at Autozone, make sure it's a fresh battery!!! We will never do business with Autozone again.

Went to Auto Zone to get the light bulb. The sales guy installed it, but did not work. He refused to take it back. I thought that my Amex credit card, through my Fidelity brokerage, will back me up - they did not. I complained again, threatening to close my credit card as well as my brokerage acct. and I am very serious. This is the first time it happened with Amex. Under similar circumstances, other cc backed me up. Nobody should be able to get away selling a defective product or service, and that is the reason I use credit card. Just be aware of your credit card policy. AMEX is not good for any purchase, neither is AUTO ZONE.

I went to Autozone at 1004 E SAUNDERS ST in Laredo, Texas. I was waiting online for someone to help me. They ignore me. Nobody else were waiting on line just me. So I went to look for the seal sealer myself but I was so uncomfortable so I walk out. This was on 01/06/2015.

Went to AutoZone, used my debit card to pay on commercial acc. #, not only did they take my payment but they took almost 400.00 out of my checking acc. Did the whole chain of command deal and was told it would be up to 10 days to get the money back into my acc. which in reality will be 15 days because autozone don't count weekends or holidays! The best answer I got was, “We’re following protocol.” What happen to their policy "the customer comes first"? Moral of the story - AutoZone SUCKS!!

I took my car to autozone to have my battery checked and replaced my battery. Upon doing that they shorted my computers out which in turn left me stuck with $1600 worth of damages. I put a claim in but auto zone has been giving me the run around for the past month.

When Autozone had Johnson Controls build their Duralast batteries they were one of the best batteries the aftermarket had to offer. My 1st Duralast battery lasted 6yrs in very severe conditions. I've gone through 3 Duralast batteries in the past 6 years and I've done exceptional maintenance and use a battery tender when not in use. The alternator is all new OE and the charging rates are right on spec. Today these batteries are such crap. And worst, the Autozone policies have changed to reduce losses to their corp. Profits. Unless you like getting stuck because the battery will no longer hold a charge, consider a different brand.

I was trying to return a few items and was told they wouldn't take them back because I didn't have a receipt, even though the one employee remembered me purchasing the items. I took back a oil filter earlier and didn't get the receipt back which is why I didn't have it for the following items... The manager continued to yell "no" at his employee in the back of the store when he tried to give me a credit. He never came and spoke with me.

I stopped in AutoZone to buy some car polish. I was in the store quite a while trying to decide which would be best for me. Upon leaving the store I turned on my car and noticed that my tire light was on. The light had not been on when I left my car. I got out of the car and checked my tires and my rear tire was flat. Now I know I must have picked up something in the parking lot of AutoZone. I went back into the store to try to get some help. I first asked if they sold tires and was told no. I then explained that I was new to the Walker, LA area and asked if they could suggest someplace that I could get some help with my tire. This rude elderly man that was waiting on me, suggested that I walk about 1/4 of a mile down the busy highway to Walmart to get a new tire. Now, I don't know if he was suggesting I change the tire and walk down a busy highway carrying my tire or if he was suggesting that I carry my car that far. Either way it was ridiculous.

AutoZone 1400 NW 27 Avenue Miami FL 33125. I cannot believe what I had to go through. I purchased a pair of brakes. I returned, but the lady, and the manager ** in the store were very aggressive, especially the lady. I ask her for her name and she responded very aggressive and she wasn't wearing her tag name on. They were very arrogant and said they don't care that job.

The oem clutch last @123, 00. Paid autozone for the part the clutch I had shop replaced and paid labor. Now the part last @148,00. Replaced under warranty+ labor too at shop. Replaced for 353.00. Now the new clutch is bad out of the box. Now I'm having to repay another labor charge. I expect all AutoZone need paid me for 2 to clutch jobs for $700. I'm not putting another autozone clutch. This clutch didn't even at last my brakes.

I have been shopping at The Auto Zone 4551 at 1515 e Alexis rd Toledo Ohio for awhile now. When the store first opened the sales people were very knowledgeable. But in the last year 2014 the people they hire have very low parts finding skills, I have had to go back to that store at least 12 times and exchange WRONG parts. 95 Volvo wagon, two times wrong parts pulled, 92 Ford F 150 wrong parts pulled, and Now 97 Ford F150, wrong parts pulled. Ex: Wrong brake pads, wrong belt, wrong Alternator, Wrong Brake Shoes. They need to Hire Better Trained people to serve customers.

Order a New Airflow sensor/meter 74-10074 ($235.00) - not in stock, had to be order from Orlando, FL. I am informed (Mr. **) Picked up next day. My mechanic checked part, the part was used!! Had to drive 8 miles to other closed by store to pick up.

Got a five gallon oil, went home, and oil was used. Went back and would not exchange it because seal was broken so I paid 25 bucks for used oil. Last time I go to Auto Zone so if you go, check.

Ask if auto zone sold a pitcock (gas valve), he asked what it went on. I told him a gas tank. He said if I could not tell him what it went on he couldn't look it up. I said that I would wait on a person that was on the phone. He told me again that if I didn't know what it went on, no one could look it up. So I question his IQ level, told him I would wait on the person on the phone. He then told me to get out of his store, I gladly left. As a small business owner I would rather not do business under those conditions. Question is will I be able to cash in my auto zone reward points so I can be through with auto zone?

The quality of their parts are TERRIBLE. I purchase inner and outer tie rods for my Ford Ranger. After putting on all four tie rods and starting to put the grease fitting on I notice two out of the four were not threaded. I had did disassemble everything and have my wife pick up two more. After reassembling everything again, I had another bad one. The bolt from the tie rod would just spin and could not be tightened. I had to disassemble everything again. At this point I was extremely upset and I called the store to explain my frustration. This store did not have a replacement so I had him call around to see what other location had a replacement. I also had him double check where the grease fitting is attached to make sure it was threaded.

Went in for a starter and what the computer showed did not match the bolt patter on the part. Employee claimed to have a lot of GM knowledge so went out and looked at the truck and said he knew what part it was, assured me it was correct, and I went on my way. After removing the old starter it became apparent I was handed the wrong one (it was actually for a '94 model-not even close), but couldn't drive back to return and replace. Called store to verify the model number and was confirmed I was given the wrong part. The person that answered the phone was rude, abrupt, unsympathetic, and blamed me for getting the wrong part. I know there's no recourse and AutoZone corporate don't give a damn about this type of thing. Guess this is more of a warning than anything else - go to a reputable place like NAPA. You'll pay a little more but it will be the right parts with the right service.

I had purchased alternator, 18.00 core charge taxed when i returned the core. They kept the tax, good job thieves. When confronted with the fact i should talk to the Governor. They suck.

I am a disabled vet. on fixed income that spent my savings to purchase Sure Fire motor from Auto Zone. Made it 157 miles, rear main seal went out and oil poured out of motor. I have been stranded in Wilhoit, AZ. For 4 months trying to resolve this problem... Not only am I out $2500.00 for motor, but there is space rent, tow bills, transportation rental, etc. I have contacted Attorney General's office. Finally got claim number. Sure Fire will pay $800.00 if I pay licensed shop for repair. GM wants $1900.00 to remove and replace motor. This does not include seal replacement or inspection of journals, caps, or upper end. Once again the little guy gets kicked in the teeth by big business...

Our recent shopping experiences at our local Kentwood, MI location have gone from okay, down to poor. Our last 3 visits resulted in prolonged waits, with no apologies. 1st visit was 5 workers on-duty for 6 customers ahead of us - 40 minute time wait before we finally walked out. Second visit, was 3 workers on-duty for 2 customers - 30 minute time wait. Last/final visit was for a part replacement core charge refund. This time no one ahead of us. But both workers were on the phone. We patiently waited 15 minutes. One finally was free and rang me up for the refund/credit, but needed supervisor passcode. The supervisor was helping another customer nearby, and didn't bother to excuse himself for a moment in order to let our guy complete my core charge credit, resulting in another 5 minute wait. Absolutely ridiculous. AutoZone has lost our business.

I went into AutoZone located on S. Hamilton Rd, Columbus, Ohio to purchase a battery for my 2008 Honda Pilot. After purchasing the battery, I had Auto Zone employee install it but the battery purchased was smaller than the original battery. Employee took purchased battery back in and check, he said "yes this is the right one". I got up the next day to go to church and after starting my car, turned on the head light and all my dash light went dim. I decided to go back and see if this was actually the right one. They told me, "yes this is the right one so it must be your alternator". When asked why the dash light did not dim with a battery that was only at 40%, they could not give me an answer.

I cannot believe what I had to go through. It started with my Battery going dead. So I thought it would be a good idea to replace the alternator. So I called to see if they carried one and the sales guy said, "Yes, we have one in stock." So I drove down to the store on Sahara Ave. paid for it with core charge. Went down to friend's house to install and it was the wrong one. So went to another Auto Zone close to his house. Told them what happen. But they didn't have one and said the one about 2 miles away did. Then they said they couldn't exchange it because the part number didn't match the number on the receipt. That I would have to take it back where I purchased it.

Not worth your time. If you find an employee who actually knows more than a computer and is ASE certified, get all the info and help you can, especially if they are a red shirt. I can guarantee that management will harass, threaten, force transfer to stores further away and verbally abuse till they quit. They aren't a company that seeks to provide the correct information and they consider older individuals as useless. The managers on a whole care only about meeting company goals and not complying with the law or safety standards. Best advice - remember not everything that is advertised is true.

I purchased a pair of rotors and brakes from AutoZone and I used a $20.00 coupon. When my friend was replacing the brakes, he noticed the guy had given me the rear brakes instead of the front brakes. I had to go BACK to AutoZone and get the correct brakes. The lady in the store in Ellenwood Georgia gave me a "discounted" refund for the incorrect brakes I returned and charged me full price for the new brakes. It was only a $5.00 difference but it was the principle that they gave me the wrong part, I had to take them back and then I lost $5.00 off my $20.00 discount.

I purchase an oil change package (filter and synthetic oil) for my 2012 Mazda 3 from local AutoZone. I gave the correct make/model/engine type to counter person (mgr). He even pulled the parts for me. I questioned the Bosch oil filter's small size, and was told it was correct and smaller because it was a premium filter. Completed the oil change. Filter went on fine. Hot tested at idle for 5 min, all good - no leaks. Wife left with car and kids and within 8 miles of house, calls and tells me car had quit running. Went to rescue them, no oil filter on car. Drove same path they took and within 2/10 mile of house found the oil filter and trail of all my synthetic on road.

I used to work for Auto Zone. I was a low level manager for a time in Raleigh, North Carolina. I've been looking through these reviews for some time now and I thought I could give one from the other side of the counter. I'm going to condense many of these together to try to address as many as I can. A big complaint flying around is that the employees generally don't know anything about cars, whether it be talking about them or actually putting their hands on them. Also there have been efforts to point out that there are an unusual number of Hispanics working in the company... These complaints are absolutely true.

I retired from the AutoZone Company due to health problems. I am a older disabled military veteran. After 15 years of faithful service for the AutoZone Company, they refuse to all me the promised pension. I called in sick one time in those 15 years. I worked extra shifts. I worked on my days off when needed. Since I was vested in this company, I was promised a pension. The amount on this pension was 4 dollars and 37 cents. I know this is a very small amount but it was promised to me. And I was told I would get my lifetime gold discount card.

The customer service is terrible. Illegal Mexican men, that you can barely understand, have no knowledge, will not return your phone calls, could care less about your order. And the supervisors are worse. You are totally on your own doing business with company. Customer Service Dept. is in Memphis, TN., but you would swear it was Mexico city. Never again.

Auto Zone on Windmill Avenue in Las Vegas, Nevada. I had to change the tensioner pulley on my serpentine belt tensioner. I talked to three different employees to figure out whether my model vehicle had a reverse threaded bolt securing the pulley. I suspected it was reverse threaded because the tensioner flexed counterclockwise, the direction most bolts unscrew. If it was a regular bolt, it would theoretically come loose whenever you replaced a serpentine belt. In spite of my suspicions, all three employees, at least one of whom was held out to me to be an experienced technician, assured me the bolt was standard threaded, and they even gave me a special tensioner tool to crank the bolt loose. I cranked, and the bolt head sheared off. Upon inspection of the bolt, it was clearly a reverse threaded bolt. As a result, I had to have the entire tensioner assembly replaced, a repair I was not equipped to do on my own, resulting in exorbitant costs.

I needed a couple studs to align a gasket during engine assembly. After standing in line while other associates were discussing where products should be on the shelf, I FINALLY was able to ask the associate for a 3/8 stud with 16 tpi. The associate wanted to know what vehicle it fits, to which I responded that I just need the stud for assembly and that it doesn't actually belong on a vehicle. He indicated that he can't help me if he can't look it up in the computer. So I went to O'Reilly, the associate found the stud for me and I was out the door in less than a minute. Quite a difference in customer service.

Can't even begin to believe the customer service I experienced tonight in the Danbury CT store. I literally went home talking to myself about how terrible the experience really was. And what makes it worse is I used to work for the company, a fact I'm now even ashamed to admit.

I purchased a fuel pump 2 years ago and thought I was getting this pump from a reliable company with a lifetime warranty. I guess I was wrong. The pump failed and now (of course) the warranty on the pump has expired and now I am having to pay for two fuel pump replacements and 1 $100 tow in less than 2 years. I asked the company about their warranty and was told they have a lifetime warranty on all fuel pumps. Just not my fuel pump and not when I bought it. I distinctively remember a lifetime warranty being pitched to me when purchasing the fuel pump. Buyer beware. AutoZone does not stand by the junk they sell. Just cant trust anyone anymore.

Take my word, do not purchase any serpentine belts from AutoZone. If you do, be prepared to have it break and ruin your vehicle. While your vehicle is being worked on, be prepared to make many, many phone calls to try the warrantied belt issue resolved only to find out they will deny your claim. I will never ever do business with this company ever again!!!! This company should be shut down!!!!!

Bought an article packed in a bubble pack. Tried to return same but could not because the bubble pack had been opened. However the article was in pristine condition and I only had it 2 days.

Store worker treated me poorly when asking about a product (small bulb) for boat. I asked her if she know where I could find it and her response was look at the number on the bulb and see if you can find it. I thought it was rude as well as disrespectful. If you're not willing to do your job efficiently, then find another one that requires you to have less contact with the public.

Battery warranty is not being honored. They always put it on the charger. Well obviously, it must have dead cells in it.

I'm stunned that AutoZone has given us the run around about receiving a W2 for the time my husband worked there. There is no way to access his W2 online, so he is going to have to try to resolve it by driving to one of their stores. Notice I said TRY. We are looking into ways to report this issue to the IRS. No business should make it this difficult for an employee, or former employee, to receive their W2. Very shady company practice.

My boyfriend ordered about five hundred dollars’ worth of parts and didn't receive them at all until demanding my money back. I have waited and talked to numerous people at AutoZone, and they still have yet gotten me my money back or the parts. This is horrible customer service. I have stressed and told them that this is my one car and I've needed it to be urgent. I've been robbed. The company still has the money and I've never received my parts. Never would I recommend this company and they lost a very good customer.

When I was first hired at Auto Zone It was a great place to work; I was working as Commercial Sales Manager at the ** store in Asheville, NC. Shortly after I started I was promoted to the main Commercial Manager position, I worked there about two years never had a problem with management or employees. My District Manager came to me one day and wanted me to transfer to store ** , NC. He had gone through several commercial managers that were not effective in that area and knowing that was where I was from and previously had worked for the competition and was well liked in the community.

It seems no matter the form of communication, the result is rudeness or being totally ignored. I drive by the store multiple times in the day, as it is located on one of our main streets. On any given occasion, there will be an employee outside smoking or talking on their phone. Now you may ask, well, how do you know it is not their break time? Well most places have a minimum of work time, usually 2 hours or more before a break. You can see the same individuals at the corners of the store standing by the front door, or wandering the lot more than the normal 2 break allowance. I have mentioned this to friends and they say..." Yea, I see her or him all the time! Wow wish I could spend half my time not working like they do!"

I was going to buy a socket adapter set as advertised but manager refused to sell me the set. Claimed a different customer may have moved the tag on item. I asked to be shown where the item was. He said he only goes my numbers and that number only shows a single part. He was rude and refused to show me a set as advertised on the item slot.

I bought a ratchet kit and returned it back after a few minutes as it did not work for me. First, the attendant refused it even though I had a receipt. Said that it was used. I asked to speak with the manager. She gave me store credit to buy something now. I found a 12 gauge pliers which was less the total value. I was refused balance difference and return by a manager, Ronnie **. He started laughing together with his male counterpart. I asked them why they were laughing and Ronnie said I was funny. I asked him for the corporate number but told me to go outside and read for myself at the window glass. The manager accused me of damaging the tool even though he did not sell the item to me.

I bought a jump starter there 14 Months ago. The inside battery died; AutoZone Store told me they had no replacement battery. After complaint district store manager informed me that replacement battery would cost 72% of new item value ($64.99 for battery, versus $89.99 for jump starter). This battery is not standard! I could not find it on the internet). Be very careful if you want to invest in such AutoZone products.

I was in the Woodland Park AutoZone waiting in line with six other customers, when this rude ignorant dirty old man barges in the store, barks out a question, picks up some merchandise and then blatantly butts in the front of the line. I got the attendant's attention and told him that guy just butted in line. Then the Manager looked at me so I repeated that this guy just butted in line and we are all waiting here. They both shrugged their shoulders, whispered "Sorry" and continued to check this guy out. I said, "Really"! Dropped my merchandise and walked out the door. I will never shop at Auto Zone again and I will tell everyone I know and meet, to do the same.

I entered the AutoZone on 35 E chelten Ave in Philadelphia and asked if i needed a new battery the employee at the time said they don't install batteries this late (1 1/2 hours) before closing. I proceeded and asked politely as I needed to get to work the next morning. As she began installing the battery I entered the store with the old battery, I asked the employee working the register to check to see the status of my old battery to confirm if it were the problem, which it proved to not be. As I exited the building I found the employee already installing my battery and a large spark was erupting from the poles of the battery. A friend and witness at the time asked her if this was normal she replied yes and continued to install the battery disregarding the Immense sparks. As she attached the cables the headlights, interior lights, windshield wipers, as well as the mechanism that sprays the windshields fluid began to operate without the key in the ignition.

I wanted to share this here with everybody, since I lost a lot and was not able to get any help from nobody. I was on the way home, it started to rain hard and my windshield wipers stopped working for some reason. I am not a car guy and decided to stop at AutoZone, because it was dangerous to drive in that kinda condition. I asked for help. So the Manager came out, I trusted him. He started to work and broke my front-windshield with his hammer!!! I was shocked, and he told me, "Sorry, but that was already there." This is not correct, since I just had my car repaired and inspected before. All was in very good condition. I was trying to call my insurance, and my wife and he wanted me to get out of the office. He was scared if somebody could see me in the back in his office, that he would lose his job.

I recently placed an online order with AutoZone and thought this would be a simple purchase and save me some money. I ordered an alternator, put it in the shopping cart. I then applied the Save20 coupon code to the order, hit apply and it adjusted the price, put in shipping and CC info and hit submit. The receipt pops up and it charged me the full price or about $40 dollars more. I immediately call them and they said they would apply a credit to my account. A week goes by, nothing happens. I called them again and they said they could only give me a in store credit card. So beware of their website. It will remove the coupon codes and charge you the full amount. Bait you with the coupon and switch it when you are not looking!!!!!!

I ordered a driver's side rear-view mirror glass replacement from Auto Zone Southington, CT on Sunday, August 25 after my car got hit while parked on the street. The receipt said I could pick up the replacement part any time after 3pm on Monday, August 26. I called on Monday to see if my part had arrived at the store yet, and the associate who answered the phone very apologetically explained that his computer system said the part wouldn't arrive until Saturday August 31. That was FIVE more days that I would have to be driving around (unsafely) without my driver's side mirror. He understood my frustrations and explained that if my mirror arrived sooner, he would personally call me. I was very satisfied with his service and thanked him profusely.

My car blew a 200A fuse going to the alternator so I replaced it with a 200A circuit breaker and an AutoZone alternator. It worked for about a day and then it tripped my circuit breaker. So I thought that I knew that the alternator could not be the problem. So I kept driving it and resetting the circuit breaker when it would trip until finally one day, the alternator stopped charging totally and when I warrantied it for a new one, I was going to take the car to the dealership. But after I replaced it with a second AutoZone alternator, the circuit breaker has not tripped...

Bought a wheel hub for the passenger front side as we thought but when I was driving to store, the entire wheel hub assembly broke which almost caused a life or death occurrence when the front right tire came off truck going 35 mph which caused tire to come off with rotor attached and breaking knuckle assembly from truck. Tire flew across intersection and it took yards to stop vehicle which had to be towed less than a quarter mile from home for $75.00. This could have been a life-threatening accident but with god, it wasn't.

I have had 2 of these front bearing assemblies go bad. The first one went out about 6 months after I installed it. They gave me a replacement for it and I paid a mechanic to install the second one now totaling $130 of labor cost. Now about 7 months later, this unit is going bad (makes a roaring sound). I went in to share my problem at the same store in Berrien Springs, Michigan that I have done business for years and they told me there was no record of these purchases in the computer. I admit that keeping receipts is not my best effort especially on parts that go bad months after purchase...

I have an account with AutoZone. I buy and exchange car batteries with them. In this incident, I exchanged for a new battery but I was given the wrong size battery. Trying to fit in the battery to no avail, I realized it was the wrong size. I took it back; they gave me the right size as noted on my account, but my electrical system was already shot out as noted by a mechanic. It was fixed and I sent in the bill for reimbursement. They gave me the runaround from the store manager to the district and regional manager. I was later told that my request was denied by phone. I requested that they send the denial response by mail. I have not received any correspondence in regards to the denial. All my correspondences have been by phone, email and certified letter.

Customer service is everything to the consumer. It does not seem to be that way for AutoZone. My experience with AutoZone in Keizer, Oregon was the last straw. This guy at the counter just refused to look any further for the part they had on a shelf. His computer couldn't show it, so they must not have it. In a nutshell, I politely pushed back asking him for a third, then a fourth time, to look again, hoping he would use some troubleshooting skills, when from around the corner, an associate of his came out and asked what I needed. Within ten seconds, this other guy had it in my hands. This first guy laughed at me and told me to go home and get the part number and bring it back. Then he made jokes about how the online version of AutoZone for customers shows more than their store computer does. Here is something I found for those who want to speak to a person and get a corporate response:

Duralast alternator twice is defective! - I bought the alternator over $200 and then had to get car towed. It was taken to dealership. I paid for diagnosis and then towed back home. I found out it was a bad alternator. I went back to AutoZone and they gave me another alternator. He tested it this time and then said it was defective too. What the heck!

Today, I went to AutoZone just to return an item that I purchased just the day before. I went inside the store and stood in a long line just to be told that I was in the wrong line. I was instructed to go and stand into another long line to return my item, and waited in that line only to be told again to go to another register. At this point other customers began complaining... I then asked the manager where are the signs that supposed to tell customers where to stand, and he replied, "Why Don't You Do It?" And I said because that is not my job... The manager proceeded to another register to take care of another customer as I stood there in so much pain because I suffer from sciatic nerve damage... Manager's name is Patrick and he works for AutoZone on Springfield Avenue, Irvington, New Jersey.

Every time I return a lifetime part, the little manager will not give me satisfaction. Then I go to another AutoZone store and they handle it professionally and without prejudice. I am not the only black that goes through this. I will make sure the community will be aware of him, especially the prominent black churches on the east side community. There are a lot of complaints, but the DM apparently doesn't understand. He said he would investigate or whatever. I will see what will happen. He needs to be transferred to the west side or something, not the DM, but the prejudice little manager who someone told me his name is Ivan **.

I have been back to the store 3 times to return a bad battery I paid or they would give me another battery. There is no way I could get a bad battery every time. They want me to pay the difference but it's not on the computer. That's what I am telling them - my battery was bad to begin with. I cannot keep buying a battery every few months. I want a battery that works, that's all. They gave me a district manager's name and number. I called him 3 or 4 times and left messages but no call back I can be reached at.

I went into Auto Zone on FM 1960 in Houston, TX on 6/16/2012 to purchase brakes. I paid the core pay for the brakes, which had a lifetime warranty. I went back to the store to return the old brakes and get my core pay back. I went into the same Auto Zone today, 4/20/2013, to do the same thing. I found out that the guy that did it before actually entered into the computer that I purchased brakes and returned them the same day and he refunded my money! The old brakes I brought back to them, he put in the computer as a return and refund. I had to pay for new brakes and start the lifetime warranty over again because he lied. It seems to me that this employee was stealing and I had to pay for it by purchasing something that was supposed to be under warranty in the first place. Advanced Auto here I come. I will never shop at any Auto Zone ever again. Manager claims she can't do anything about it. Who in their right mind would purchase brakes without a warranty?

If you guys want someone experienced in knowing what's wrong with your vehicle, go to ASE Certified Mechanics, not to a parts store where just anyone can get a job. As long as they can match part numbers, use a computer and locate merchandise in the store from the part numbers listed in the computer, then that's all they need to do. Yes, there are some workers who tend to know more about cars. Then there is the 80%/90% that just know how to research parts and order them. It's like McDonald's. You go there because you know it's a cheap meal not made by a fancy chef who wants $100 a plate. The workers get paid minimum wage just like McD's workers do.

I bought CV axle from AutoZone for my Honda 00. After paying $300 in labor, the neoprene boot leaked in an hour of driving. I saw blue grease come out of the boot. Thank God, I inspected it right after an hour of driving. I took it to the mechanic again and he said that boot had a minor small razor cut in it which was a manufacturing defect. I claimed through AutoZone for labor. I paid another $300 labor and bought a new CV axle from O'Reilly Auto Parts this time. After claiming labor from AutoZone, I waited 3 months before I got a final response from them that was their manufacturing fault and a check for $30. I was completely pissed off seeing this $30 check. I called Larry **, their rep, and he said he can't do anything; they don't have any warranty from manufacturers which is amazing - such a big auto parts company has no manufacturing warranty.

You know how AutoZone can check your check engine light for free. Well, the last two times I got my check engine light checked, my car didn't start after they checked it. My car worked fine and everything, but I wanted to check to see what the problem could be. Well, AutoZone gave me more problems. The first time I got the car checked, we pushed it over to a mechanics nearby. Let me remind you that none and I mean none of the employees cared about my car not starting. A customer that was there was helping us out instead of the employees. When I got the car to the mechanic, they said it was a fuel pump issue because the fuel wasn't getting to the engine. I spent about 300 to 350 bucks on that repair. The car was fine after that until yesterday (the second time).

Pouring down rain, I went into AutoZone in Homewood, AL on Green Springs Ave. and bought 2 Bosch icon wiper blades based on sizes staff told me I would need. I asked him if the fact that the blades had different letters after the size made any difference and he assured me that it did not. Keep in mind there is no one in the store and this guy can’t even walk around the counter to check for the proper blades but the moron was also dead wrong about the letters not meaning anything. It means everything! This is the auto "expert" that advises the public? I will not be back.

We were at Autozone on 3908 East Thomas, 602-224-0055. They told us that we had 20 dollars on our award card. The next time we came in, we went to Autozone on 2601 East Mcdowell, 602-244-2545. We got to the counter to use our award card. They told us we did not have enough points to get the product. I told my wife, "Let's go and never come back because this award card is a scam!"

I purchased a replacement battery for a 2007 Ford Focus Duralast 40R-DL on Friday evening at a Niagara Falls, NY AutoZone store. I was to replace the old battery in the Focus on the following Saturday, in the afternoon. It was still working, but the car was taking more time to start especially in the cold weather. The counter person asked me if it was a 2 or a 2.3 liter. I wasn't sure, but then a second later, he said it didn't matter because the Duralast model number was the same for both engine sizes. It is a 2L.

Duralast products suck. They have very poor quality control. I purchased a truck radiator and paid a shop to instal it. It leaked from the start. I paid double to get another to have it reinstalled. It cost me about $300 extra, took $55 a month and countless phone calls and trips to the store to get the claim processed. Larry won't return calls. I bought a new brand caliper for Kia front and new slide pins for both. They sold me a previously returned, defective part. I knew this by the previous customer's return receipt in the box. The slide pins were poorly machined with burs, damaging my good caliper. I got a replacement caliper. Defective. The banjo bolts threads are machined wrong. I got a third unit.

I have always shopped at AutoZone, as I do a lot of work on vehicles; mine and other peoples. They were a great company to get parts at in the past. Their prices were always great. They drove out more than one auto parts store when they came in town. We were drawn there with the low prices and they beat all the other guys’ prices, which caused them to close up and leave. Now they have nothing but high, high, high prices. I think they were trying to be the only ones around. And now, they want us to pay these high prices with the attitude “Hey, we’re the only one here now. You need it and we got it.” Well I do not shop at this crooked company anymore.

The battery light came on in my car, and my husband took my car to Auto Zone to test and see what is wrong with my car, and they told him nothing was wrong. When it was time to pick up my kids from school, he drove the car to pick them up and it was making noise, so he took it back to Auto Zone for them to test and see why it was making noise. They tested it a second time and told him that he needed a new battery and alternator. So he bought a new battery and alternator from them. He changed the battery and alternator. He started the car and took it for a test drive. He told me there must be something else wrong with the car, so he took it back to Auto Zone for them to test and see what’s wrong with the car, and they told him the alternator is bad. Auto Zone sold us a bad alternator. My husband did not want to take the alternator apart again; he took it to Fire Stone. Because if he took the alternator apart again, it would mean that he has to take off work again. I talked to one of my co-workers, and she told me two other had the same experience with Auto Zone selling them bad parts. The Auto Zone that sold him the bad parts is at 205 Randall Rd. South Elgin, IL 60177.

We bought an oil filter and oil on 9/1/12. There was an ad there, and we asked about it that if we bought the oil we did, if we would get the rebate. They said yes and to just bring back the old used oil. We did this on 9/3/12, and they said the rebate should have been on our receipt. But it is not. We went into the shop in Yakima on First Street and tried to talk to the manager or someone in charge. That person was on lunch. So we came back a while later, and then that person was on break. We waited a long time, and no one would talk with us. And so we left. Where is our $20.00 rebate form? We did what we were told to do. Why can't we get the refund?

I have a 2003 Saturn Vue with 100,000 miles and was time to replace the timing belt. I went and purchased a Duralast timing belt, water pump and gaskets. I drove 600 miles from CA to Oregon where my brother owns an automotive repair shop, knowing it would be easier if he helped me. We changed the water pump and timing belt. Everything went real smooth with no problems. We rotated the motor around several times and rechecked the belt tension and everything looked great, so we buttoned it back up. I drove the 600 miles back home and the car ran well. No problems. Two days later, I started the car up and as soon as it started, it stumbled for a second and cleaned up, but instantly started tapping loudly and wouldn't hardly run so I shut it off.

I worked for this company who could really care less about their customers and employees. They tell you to sell, sell, and sell any way you can; even if you lie to do so. We go to a class called "Foundations" that just talks about selling. I was even told to just ring up our "check out challenges" and if the customer didn't want it, then they could bring it back. They have extra stuff to sell you for everything. Bulb grease for light bulbs, brake grease for brakes, lube for this, lube for that and none of that helps; it just give this greedy company an extra dollar or 2 in their pockets! If the store doesn't sell enough of these items, then the store manager and the employees who work there get wrote up.

I purchased a starter from AutoZone and gave them the old starter. The starter was $134.99, and core was worth $35. I took the knew starter in, and the gentleman checked it and it was defective. They did not have a replacement. The salesperson said I could get one in a couple of days or "you could drive 48 miles to get another one." I wanted to get the vehicle on the road, so I asked for a refund. They said sure. So the refund was going to be $141, which included the tax. I said, "That's not correct. I need the old core or 35 more dollars." He said, "No, the computer says you received that already." That's crazy. So he called his manager, and the manager would not do anything about it. Something needs to be done about their service.

Why is the phone at every Auto Zone store the deity? It always takes precedence over customers who take the time to drive to the store and walk into the store to get personal service. The store in Inverness, Florida (915 W. Main St.) is notorious for it. Simple example (as always happens): On Friday, August 3, 2012 at approximately 11 am, five customers are waiting in the line cordoned off by upright/horizontal bars. Four Zone associates are behind the counter, but two of them are in the back, ignoring the waiting customers.

I walked into AutoZone to pick up a part that was in stock after I had my mechanic call and check. The employee, Author, was standing around but he never asked if he could assist me. Then, his girlfriend or wife came in the store and brought him something to eat. After standing at the counter, sharing a piece of chicken with her, he finally asked the gentleman that had just walked in if he could help him, while all this time, I was standing there waiting for him to assist me. So I said that I was here first, but never mind. I will go to Advance Auto and purchase my part. I left the store and went to Advance Auto and although they didn't have the part in stock, I chose to wait for it to be ordered. Author's attitude is beyond poor because at first, no one was in the store that could have prevented him from waiting on me when I walked through the door. I have gone to AutoZone for the last time for any car part. I will never shop with AutoZone again.

I went in AutoZone in Athens, PA for a fuse for my oxygen concentrator. The salesman took it apart, handed it to me and said go get one and make sure it's the same one. I put it back together, walked out and did not buy the fuse. I will never go back in that store for as long as I live that was so disgraceful! I know it won't make a difference, but I want to complain anyway.

I drove 25 minutes to Auto Zone in New Bern, NC 28560 and spoke to Frank, sales manager, and wanted to purchase my part (a clutch for a 2005 Dodge Pickup) and he said he could have it here at his store in the morning by a.m. and I said okay and he pushed some buttons and I noticed that where it was coming from was 2 minutes from where my son worked for whom the clutch was for. So I said, "Can we just get it from that store?" and he said, "Too late," he had already done the paperwork. Well, I would have had to drive an hour to get it from his store instead of the 2 minutes my son could have gotten it so I called Frank and insisted that he cancel the transfer and he finally gave in and took my phone number and said he would see what he could do.

Autozone is surreptitiously inserting unasked-for items onto your bill or receipt. The items are small perhaps costing a dollar or two, small enough so that you might not notice you were being billed for them. This occurred at an Autozone on Vista Chino in Palm Springs. The fellow who waited on me was a young Hispanic, this might or might not be relevant. But for Palm Springs residents, he should be avoided. I wonder if any other people have had a similar experience. Is this a chain-wide phenomenon or just confined to the store I happen to patronize? Is this pervasive or an isolated case?

I went with my mechanic to AutoZone to purchase an alternator. When paying, we asked if (as long as we paid cash for the core charge) we could put the rest on my debit card and when returning the old alternator, we could get cash back. If they had said no, I would have gone to the bank and pulled out cash to pay for it. However, the cashier assured us that there would be no problem getting the cash back. We purchased the alternator. My mechanic fixed my car. I gave him the receipt so he could get the cash he paid for the core charge back, and I thought I was done.

I purchased a $50 bottle of Freon with self-contained gauge and hose to recharge a car’s a/c system. This product was recommended by the sales counter person. The product connector receptacle did not snap connect to the a/c low pressure port on my car. The spring loaded connector was defective. The product would not discharge the freon into the system. However, a small can of freon, with separately purchased hose I purchased prior to the $50 product, worked fine. This manager at the Staten Island, NY, Richmond Ave. (Nome Plaza) Store, does not want to hear it. He told me, "I'm not an a/c tech. I didn't know what I was doing."

Duralast alternator defect blew my motor. I am upset at all parties. Sinclair Oil/gas station installed alternator on my car and apparently it had a bad pulley. This defective pulley tore strips out of my serpentine belt and about 1.5 hours after I got my car, it was destroyed as far as the motor because one of these pieces of serpentine belt wrapped around my car's crank, then got into my car's timing cover, ending up causing my timing belt and motor to jump time. Thus, the valves hit my pistons. Now my motor has no compression. Cost could be as high as $9,750. The motor has an estimated 8,757 miles on it.

I went in to the Kuna, ID AutoZone. I needed side mount post for my battery. They had me getting all kinds of things I didn’t need and I probably would have spent $25 to $30. I went to NAPA, spent not even $5 and had the right parts. Another time I went in for bolts (I had the bolt with me) and they gave me 2 different sizes. They lost my business. And word of mouth is very bad for a business in a small town.

I noticed a change in how I was braking in my Honda Pilot and thought maybe I needed back brakes. I purchased the front brakes at the 3397 Buford Hwy, Atlanta, GA store and was told to drive 3.2 miles to another AutoZone for the back brakes, which I did. When the back were removed, they had completely fallen apart, though I still had some padding. I did not need the front brakes replaced. I returned to the Buford Hwy location to return the front brakes and to get reimbursement for the Duralast Gold back brakes I had purchased over six months ago. The Manager, Ms. **, saw me enter the store and I made eye contact with her as I walked up to the counter. I still had to wait over ten minutes before she came out to assist me, at the behest of another employee who was on the phone at another counter.

I bought radiator for caddy about three years ago from AutoZone. Well, the fitting for the trans line was unscrewed from radiator that leaked out the antifreeze of the car. When it overheat, I pulled the radiator out and got my AutoZone receipts out. To my surprise, they were all faded, even the ones about two months old. I can’t read them. I called the store where I bought it from and they agreed it’s in the system, but I will have to go to other store to get the radiator. When I got there, they said it's not in the system. They won’t standby it. I pointed out to the clerk that it still has their sticker on. But they said it doesn't matter as no receipt, no warranty. While they were looking under my phone number, I realized half the ** I bought from them under warranty wasn’t even on there. You know, I can’t afford to go and buy new cars every three years so I try to keep my stuff running and up to par. I feel like I have been duped by them. Hey, I even went to use the reward card for discount and it showed no purchases. What the hell.

It’s at the Litchfield store where I called to talk about what could be wrong with a ‘91 F-150. I asked to talk to Jeff **. A Joann said she could help and asked me if the tires are round and if the windows go up and down. I was working on a truck all night to get this and she was sarcastic about it. So the truck is still broken down and I bought parts there. I need to go elsewhere.

Minor complaint, but it is poor public relations nonetheless. I've noticed this trend over my last couple of battery purchases from AutoZone. The clerk will pull the battery from the shelf, bring it to the check-out counter, and then add a tube of battery terminal lube and a package of anti-corrosive rings to the order before ringing it up. The first time, I thought it was just a courtesy and included in the sale. Upon checking my receipt, I found I was charged about $4 for this stuff. I didn't ask for it, and I wasn't asked if I wanted it.

My loyalty card # ** purchased items on April 18, 2012 at AutoZone 3015 at 649 N Broad Street, New Orleans, Louisiana, [504]488-2443. I needed another part that wasn't in stock at this time and ordered it, but requested for the points. I was told by Miss ** that only when the part comes in to the store will I receive it. Only then will the points be added to the loyalty card ** and it wouldn't be in until May 1, 2012. On May 3, 2012, I tried to retrieve the part but was told by another employee that the points were supposed to be added on the day of the purchase, but Miss ** was on duty also on that day, so the other employee turned the transaction of the loyalty card points over to her. Her reply was that I had to give 3 days before I receive the points. I asked why she told me at time of purchase that the points would be given during the time that I will receive the ordered part. She was not so nice and it wasn't until I told her that she was going to be reported, changed. I am not angry but am hoping just to be honest on both ends, customer and from the employee, I thought that she didn't explain correctly.

My wife went to buy a replacement of tail light bulb. My wife gave her the information of the car. The clerk gave her the 7440 bulb. We put it on and the break light works. We thought it is the correct one until we drove the car at night and found out that the tail light was off. I googled and found that the clerk gave us the wrong one. This was two weeks ago. We went back to ask for a replacement since the error is not on our side. The manager (Adan) refused to honor it. He said that my wife asked for the wrong bulb. I will question the knowledge of the AutoZone employee. Until I know the part number, I will not trust AutoZone again.

The first time I went to the AutoZone close to my house, Dennis waited on me. Needless to say, he was very unpleasant. I had him run a diagnostic test and he said there was nothing wrong with my car. A couple of days later, I went back to the store because my fuse for my lighter was blown. I inquired about the fuse. I didn't know the number and he tells me to go raise my hood. I thought it was strange, so I went to Advance Auto. Needless to, say they came outside and checked and replaced the fuse.

I went back today, April 15, 2012, to get my money back on a part I purchased on April 11, 2012 and I had the receipt with me. I don’t really know how to call him (a stupid guy named Green) that worked at the one on baseline. I said I had just purchased it and was returning it with the wrong part. All that jerk had to do was look at the date on the receipt but he just opened his big mouth like I stole such thing. I don’t appreciate all of this. I’ll be satisfied if they take care of this matter and take care of their store, employees and customers!

I had an alternator that burned two wires, and scorched itself. The guts and plugs are fried. It was three months, and the battery was fairly new also. I do not know the cause, and all the wires to alternator are burned. I purchased the alternator from Auto Zone on 12/13/12. I enjoy their parts for years. This had never happened in the past. It was lucky that my car did not totally burn. After the battery and the alternator was changed, I had my system checked at Auto Zone.

On March 12, 2012, I went to AutoZone and bought brakes, rotors and a jack to do the brake change for my wife's car. After returning home and failing to jack up the car to a reasonable height for the brake change, I returned to store to swap the jack for a bigger one. The employees I spoke to said that any open item can only be swap with the same item and if I need a bigger jack, I need to purchase the additional jack. They wouldn't be able to apply the price for a different jack. I even told them I was willing to pay for the price difference. They said there is no way they can override the computer so I can only swap with the same item. I was getting frustrated so I swapped with the same item, thinking I can return it at different location.

I specifically called to check on the part and if that part was at the store, I was told my part was indeed at the store. After arriving and being ignored by the store manager, I patiently waited for my turn at the counter to be helped by another employee. I inquired about the power steering rack and pinion that I ordered earlier and was told that in fact it was not at the location and would be there "in like 5 minutes" from another store. I told them they flat out lied to me that it was at the store and told them to keep the part and I will go shop at their competitor, who is honest with me.

My Car is Non-functional Due To This: An employee gave me a product that was totally not correct for my issue. On top of that, he told me the way to insert it in my car incorrectly, and because he said he was a mechanic, and he was sure this would help. I trusted that he did what he said. Now my car is no longer running. He tried denying the situation, but I have recorded proof. He is lying and his manager and her manager gave me little options and no real help to fix the situation. So my car is dead, and they take no responsibility for it. I need my car. I am a single mom. I have a disabled child and two others. My car is a necessity for us in which now is dead. I also had to cancel my son’s birthday party because of this!

As a former employee of AutoZone, I need to obtain my paystubs that were deposited electronically. I have never seen them. I am kept being told to access them online and when I try it continually tells me I have no access to this information. I have made about 10-12 contacts with the company and have gotten nowhere. I have even faxed them a request to mail them to me. There’s no help at all from the company!

I am writing you in complaint about your employee located at Auto Zone 3220 Leonardtown Rd Waldorf, MD 20601 (store #1858). On February 27, 2012, at approximately, I told Mr. ** that I needed to purchase rear brakes for a 2005 Toyota Corolla. After, Mr. ** prompted me for my name and telephone number he flirted with me throughout the rest of my visit. He informed me that he would phone me after he gets off work. I was irritated by his unprofessional actions and rushed him to get the rear brakes. I detested being hit on by Mr. **. I just wanted to purchase my requested items and leave. After, Mr. ** retrieved the product he assured me that the box contained rear brakes. Upon exiting the store Mr. ** followed me out the store and continued to flirt.

I bought an alternator from Autozone and it started making a terrible noise two days after it installing it. I called them and they said that unless you bring the alternator in the store you have to purchase another one and pay another core charge. I already paid for the piece of junk that’s in my car. The only solution is to drive to the store, remove it in the parking lot, take in the store and swap it. That would be fine if I didn't work from 4:30 am to 5:30 pm and would have to do this in the dark. These people are idiots. I have to pay someone to take me to work and put the alternator on. Not right. They have my alternator in the store; I want my money back for the part in reimbursed for all the inconvenience they have caused me. This is the worst customer service I have had in a long time and will shop at another parts store.

No W-2 form for 2011. I am a previous AutoZone employee. I left the store 2024 in March of 2012, after leaving proper notice and with a good attitude of AZ. Today is the 21st of February and after being directed by a regional manager on February 11 that AZ doesn't send out W-2s until after the 19th of February, I still have not received a W-2 from AZ. I called payroll as directed. What I got was a rude, non-professional, sub-life human form who would not talk and hung up. I went to the AZ people joke of a website. I have my employee number but after a year, who would think they would need to access that failure of a site anyway? I tried to reset my old password to no avail. I will contact the IRS in the morning. I need assistance with this problem Auto Zone has created. Too bad since this was once a company that was great and took care of its people.

I am a 39-year old female and twice I've been into your facility and have been treated so poorly. There was a young black gentleman, which was so friendly and smiled as if he loved his job, and the other just didn't offer assistance. Even when I returned a screwdriver I said thank you and he said nothing.

I worked at AutoZone in January of 2011. I did not get my W2 yet. I was told by the store manager where I used to work to call the payroll department to get it. I did call and a message told me I should get it by February 15, 2012. Today, I called and the message told me to visit the AutoZone site for a duplicate W2. I did not even get the original and now it is telling me I can get a duplicate.

In Jan, I went to purchase 10 lug nuts for my van. After checking, the store only had 1 on hand and 6 in stock which they could get sent to the San Pablo store in a few days. The rest, they expected me to run from store to store to purchase. When my order came in, it was only 3 nuts. So I was still 6 short. They said that they would refill stock and I could order later on or chase down the 4 at four of their other stores. I went back today 2/9/12, and they still had none in the store or on stock just a suggestion to go to the other stores as before. Customer Service? I went down the street to you competitor and was able to buy the six I needed at one time. They had 10 on hand. I'm not feeling like I wish to deal with Auto Zone in the future.