AutoZone Reviews

I purchased a Duralast Gold battery in 2011 with a 96 month warranty. On 6/5/15 my truck was difficult to start, so I went to AutoZone and told them that I wanted them to check the battery. The clerk checked it, and said that it was good. And there was nothing that he could do. I told him that of course, it check good, it charge up by my driving it in. He then advised me to take out the battery, and bring it back. He was too lazy to take the battery out and further test it. Four days later the trucks wouldn't start at all. Now, I am 72 yrs old, but took out the battery from my F150 truck, put it into the trunk of my car back to AutoZone.

I have always wondered why people talk bad about autozone, and then I realized it!! My husband works for autozone has for 3 years now. He busts his ass, works allot of hrs. way more than 40. But yet he's treated like **. If he doesn't sell their witt items he's made to feel bad!! If he doesn't make sure sales stay up, his hours are cut! 9/10 he keeps his hrs., but the company is not customers/employee focused... all they care about is that dollar and they don't care who they hurt or piss off in the process.

We have had a commercial account for over 17 years. All of a sudden a lazy clerk couldn't find it, or didn't want to take the time to look up account. This is the N. AUGUSTA atomic road store. Glad Advance Auto is around the corner. AutoZone just lost an 17 year commercial account because of an immature, smart mouth woman with an attitude. Good bye AutoZone, hello cheaper prices at Advanced Auto where you are treated with respect. 1:05 on 5/28/15 black haired woman with glasses at commercial accounts counter. By the way, don't bad mouth (Advance Auto) your competitors in front of customers either. Childish behavior!

I purchased a front brakes from my 2000 Infiniti I-30 two years ago and paid $52.99 and I was told they have lifetime warranty. All I have to do is buy the new one, pay for them, then return the old ones, and receive full refund. I did that last week. I bought the new one after I told them I have lifetime warranty. The sales person checked it & told me to pay for the new ones and return the old one for full refund. I went back with the old ones. The story changed. Now Lifetime warranty does not apply to change them but only on manufacturer defect. I had to argue with them. The manager would not come to speak with me, and after 15 minutes of arguments & fights with them, they refunded my money and told me it is the last time. It was my first time to do so in any case.

I bought a fuel pump from and it only had a one year warranty, after a year and a half year later it failed on me. I then purchased another fuel pump making sure it had a lifetime and again but this time it failed after 6 years of uses. Now AZ is saying that before a year ago their pumps only had a 1 year warranty and never offered lifetime but just started a year ago with either 1 year or lifetime. So in other words I'm screwed and they're full of it. I know for a fact my pump had a lifetime because I was told it did by the employer. I can't believe these guys. This isn't over. I was pursue this until I get my new pump. And when that one goes out I'll get another one. I'm not an idiot nor will I tolerate ** like this.

We came back from a vacation and when we got to the car to drive home it would not start. Turns out the battery had been leaking, running down a cable and corroding the starter. In all, about $1,500 to repair. AutoZone refuses to pay claim.

I went into the store to replace the brake pads on my 2010 Nissan Maxima. I was uncertain if I had purchased front or rear brakes from Autozone. I told the associate that I would need new pads and that I believe that the front ones should be under warranty. After looking at my account, he was unable to find where I had purchased front pads. He retrieved a box from the shelf to verify that he was looking at the correct product. So at this point, my question was answered to my satisfaction, I had not purchased any front pads.

My wife had a problem with her car and she ask the salesperson that her car was overheating and that salesman said to my wife to junk her car and he laugh about it and she had 3 kids on the car. She was desperate because she doesn't anything about cars, and the only problem was she didn't know the name of the coolant she was suppose to use and this salesperson is so immature, and has no skills to work with people, is a big shame for AutoZone stores. They should train a little better their employees.

AutoZone employees was slow, confused, hard of hearing, kept asking the same questions over and over. I had a $10 off $50 coupon. I told the man “my phone was almost dead and here's my coupon.” He said “if your phone does before I'm done you’re not getting the discount.” So I said “if we stop all this chit chat we could be done faster”. With the other worker named ** said rudely “LIGHTEN up” and glared me down. Other customers were in shock. My husband said “let’s go”.... I said “let’s just finish and get what we need.” With that ** our salesman want to join in on our conversation. I said politely “um, I'm talking to my husband.” Again ** attacks me verbal and glares me down. Mind you my husband and I are both elderly people in our late 60's.

On 1/24/2015 I was in Autozone in Tucson. I turned to leave and fell over a battery I never seen. I went to hospital by ambulance and was diagnosed with a detached hamstring and need surgery. I contacted a Lawyer to help me. Autozone put in writing a bunch of lies as if I did this intentionally and refuse to help me. I currently have 50000 plus in medical expenses. I cannot believe a place as big as Autozone has no cameras in their store, but that is what they stated and even put it in writing... I am very disappointed in this company.

Ordered $335 Edelbrock air gap intake manifold a week prior. No correspondence acknowledgement of purchase and when checked AutoZone online showed no record of purchase. Contacted chat line twice with order #. First chat employee indicated no record same as online and immediately terminated chat. Contacted chat again and asked to chat with previous employee and totally disregarded request. Waited 10 minutes, still nothing. Will have to acknowledge customer service which was very helpful. Found purchase # immediately, gave me tracking # and delivery date - also gave me a $20 gift card for my inconvenience. Recommendation: go through jegs or summit. Not worth the aggravation with AutoZone.

On March 24, 2015, the engine was overheating so we stopped at the TH Lube on Sahara & Jones. The problem was either the radiator hose or the radiator cap. The mechanic ordered a new radiator hose from the AutoZone on Charleston & Jones. When the AutoZone employee arrived with the part, I asked about the return policy, "Can the item be returned at ANY AutoZone location?" She answered "Yes" so I purchased the new radiator hose and paid $50 in cash. Later, it turned out the problem was fixed by replacing the radiator cap so there was no need for the hose.

I went into autozone today to purchase some more parts like I do every week for the last 10 years and I was accused of stealing parts on Wednesday that they say they have 3. I wish this is it, said I took over $300 of merchandise. I wasn't even in there on Wednesday. I have receipts for Monday and Tuesday. I bet you I've spent over $10,000 in the last couple years. I'm so pissed off right now. I don't know what to do. I was told on bed from the store if I buy all my parts there, why am i stealing live. Look up my account you'll see what I buy. I've never stolen one thing.

Today (24th March, 2015) I went to return the dirty power steering fluid I pumped out of my car and it's less than 5 quat and return it to Autozone in Farmington Avenue, Bristol, CT. The store manager ** at the store mentioned that the oil is contaminated and milky (what?). He does not believe that it was power steering fluid and that I pumped out the dirty power steering fluid with the Castrol ATF bought from their own Autozone store in Southington, CT. This store (talked to **) also mentioned that their waste oil barrel is full and wanted me to come on Thursday (26th March, 2015). Not sure how true this is. They want our business but they don't want to help the customers? I am not sure they were advised by the Autozone to be like that only to the people who return oil and stuff. What an innovative ways to decline it.

Alternator problem, buying and replace with what they recommended to me. Less than four months my brand new alternator started to rattle, and the fan blade in the alternator was gracing from inside. Now, they said lifetime warranty for replacement and return....in short they never held to their end of the bargain.

I have installed 2 sets of front brakes/rotors/and bearings from AutoZone. The first set burned and scored my front axle/spindles. The second set ruined my rims. American tires had a hard time getting the drivers side rim off. The passenger side rim is frozen on the rotor. So now I have at least three bad rims after they rotated driver's side. Their offer is to refund price of purchase and get the car repaired at my cost. Then submit the claim which they said they may not pay or only pay part of the cost. Ford estimate is 2700.00 to fix. Plus car rental. Please be warned. Get a better quality part from another parts store. Bad parts! Bad customer service if you have a problem.

I buy a starter a couple of months ago and suddenly this morning my car had problems with it so I took it out of the car and when to autozone to replace it. So the lady that help me said she was going to tested. So I hear that when she try it a couple of times it didn't work and only make a click sound. So I hear her trying it a couple of more times then it work because the starter was stuck then she come out to the front and said there was no problem with it knowing that I hear she try it more than a couple of times to make it work.

Stugis, MI Autozone: the employees were great, the product was not. I was purchasing a battery, autozone tested by starter and alternator both were fine. Got a duralast and 6 days later dead. Recharged, dead in 48 hours. Recharged again, began to suspect automatic car starter was draining battery. I began to unhook battery to protect it, gentleman at car starter company said my battery was testing at 40%, he unplugged my auto starter then suggested I get this battery checked at autozone. They charged and tested it was bad, gave me another one (under warranty) it was dead in 4 days.

Michael at the Saginaw store on Main st needs to learn to keep his mouth shut. He was rude and was contradicting everything another employee was telling me. He made comments that were uncalled for and not necessary. He made me upset and I felt uncomfortable.

I needed a cool water inlet for a 96 Chrysler Cirrus. "This is a special order part" even though there's millions of them on the streets everywhere. At first I was told it would be in the next day, I was told it will be in tomorrow morning then I was still a little B in 5 o'clock this evening, then I was told it will be in tomorrow morning, then I was told it will be in by 5 o'clock in the evening again. I've been waiting an entire week for the simplest part that should have been in stock. Who is to blame for the insufficient delivery process of special order parts? All I know is that I will never use AutoZone for anything automotive ever again. Region competence of their employees is out of control.

Very bad and poor customer service at the 7020 West 159Th Street Orland Park, IL location. On 2/14/ 2015 at 10:54AM, I bought a 5$ brake bulb and I opened the package, while I am in line at the cash register to make sure it fits the manager told me that I have to get permission from a manager to supervise the opening of the package because, "we do not accept electrical returns." In your opinion, do you think a customer wants to hear the scope on returns on a 45 item!

During my short employment period of three months, I witnessed and experienced all of the above. I now realize through a Mrs. ** I do have options. Although I write this letter as a "disgruntled" employee, I am sorry to admit that the autozone corporation will continue its business practices as usual. This I know to be fact. Mrs. ** was a customer in the store I was employed at. 1341. Amarillo blvd. Amarillo Texas. She described and witnessed treatment of 3 minority customers by two of the employees which have led to this letter. Mrs ** and her husband described in detail behavior I can only say was business as usual and was not surprised to hear her story.

Sam of Port St Lucie, FL on Jan. 18, 2015 - I guess the service at this Gatlin store in Port Saint Lucie, Fl. is terrible. I walked up to a young man in a auto zone shirt (short blond hair) to ask him a question as he is walking out from behind the counter and he just waved his hands frantically and said in a loud voice "he's not working today!" I mean come on even if it's his day off he's behind the counter so how was I supposed to know? Very rude manners and not the type of employee to have at a retail establishment, really disappointed to the point of going to the competition after many years as a loyal customer.

November 2013 I did order all 4 shocks struts. Paid cash for it. They told me to pick those up 3 days after I did place Special order. So I show up to pick up my parts for my Nissan Cube and store manager (Alex) said order had been canceled by the computer system. And He never call me to confirm with me. So I had to wait another 3 days for my parts. Finally got it. I did installed parts on my car. But now they are bad and need to replace again so I did went to Santa Clara, Ca. Autozone and system showing up I did returned shocks and struts and I never returned they are installed in my car. They place the order 8 days ago and still waiting for my parts. Now Hollister Store denied to help me out. I do have guarantee.

I tried returning a malfunctioning buffer and I was rudely interrupted by the manager and basically told that I didn't know how to use the tool. I told him I use these tools everyday and that this tool was not working correctly. We argued back and forth and he agreed to at least exchange it. The new one had the same issue. Stay away from Ultrasteel products and stay away from the AutoZone on Gatlin Blvd in Port St. Lucie, Florida.

We purchased an RV battery in Sept 2014. It died and we returned it in Jan 2015 - 1 yr warranty should have covered it. We were told that there was no such purchase in their computer system and that the only battery purchase we had made was in Feb 2013 (the battery that we replaced with the Sept 2014 purchase). And to make things even more frustrating, the battery we purchased in 2014 had a 2013 sticker on it (something we didn't notice at the time of purchase). Don't trust Autozone to keep an accurate record of your battery purchase in their computer system. Keep your receipt! Also, if you purchase a battery at Autozone, make sure it's a fresh battery!!! We will never do business with Autozone again.

Went to Auto Zone to get the light bulb. The sales guy installed it, but did not work. He refused to take it back. I thought that my Amex credit card, through my Fidelity brokerage, will back me up - they did not. I complained again, threatening to close my credit card as well as my brokerage acct. and I am very serious. This is the first time it happened with Amex. Under similar circumstances, other cc backed me up. Nobody should be able to get away selling a defective product or service, and that is the reason I use credit card. Just be aware of your credit card policy. AMEX is not good for any purchase, neither is AUTO ZONE.

I went to Autozone at 1004 E SAUNDERS ST in Laredo, Texas. I was waiting online for someone to help me. They ignore me. Nobody else were waiting on line just me. So I went to look for the seal sealer myself but I was so uncomfortable so I walk out. This was on 01/06/2015.

Went to AutoZone, used my debit card to pay on commercial acc. #, not only did they take my payment but they took almost 400.00 out of my checking acc. Did the whole chain of command deal and was told it would be up to 10 days to get the money back into my acc. which in reality will be 15 days because autozone don't count weekends or holidays! The best answer I got was, “We’re following protocol.” What happen to their policy "the customer comes first"? Moral of the story - AutoZone SUCKS!!

I took my car to autozone to have my battery checked and replaced my battery. Upon doing that they shorted my computers out which in turn left me stuck with $1600 worth of damages. I put a claim in but auto zone has been giving me the run around for the past month.

When Autozone had Johnson Controls build their Duralast batteries they were one of the best batteries the aftermarket had to offer. My 1st Duralast battery lasted 6yrs in very severe conditions. I've gone through 3 Duralast batteries in the past 6 years and I've done exceptional maintenance and use a battery tender when not in use. The alternator is all new OE and the charging rates are right on spec. Today these batteries are such crap. And worst, the Autozone policies have changed to reduce losses to their corp. Profits. Unless you like getting stuck because the battery will no longer hold a charge, consider a different brand.

I was trying to return a few items and was told they wouldn't take them back because I didn't have a receipt, even though the one employee remembered me purchasing the items. I took back a oil filter earlier and didn't get the receipt back which is why I didn't have it for the following items... The manager continued to yell "no" at his employee in the back of the store when he tried to give me a credit. He never came and spoke with me.

I stopped in AutoZone to buy some car polish. I was in the store quite a while trying to decide which would be best for me. Upon leaving the store I turned on my car and noticed that my tire light was on. The light had not been on when I left my car. I got out of the car and checked my tires and my rear tire was flat. Now I know I must have picked up something in the parking lot of AutoZone. I went back into the store to try to get some help. I first asked if they sold tires and was told no. I then explained that I was new to the Walker, LA area and asked if they could suggest someplace that I could get some help with my tire. This rude elderly man that was waiting on me, suggested that I walk about 1/4 of a mile down the busy highway to Walmart to get a new tire. Now, I don't know if he was suggesting I change the tire and walk down a busy highway carrying my tire or if he was suggesting that I carry my car that far. Either way it was ridiculous.

AutoZone 1400 NW 27 Avenue Miami FL 33125. I cannot believe what I had to go through. I purchased a pair of brakes. I returned, but the lady, and the manager ** in the store were very aggressive, especially the lady. I ask her for her name and she responded very aggressive and she wasn't wearing her tag name on. They were very arrogant and said they don't care that job.

The oem clutch last @123, 00. Paid autozone for the part the clutch I had shop replaced and paid labor. Now the part last @148,00. Replaced under warranty+ labor too at shop. Replaced for 353.00. Now the new clutch is bad out of the box. Now I'm having to repay another labor charge. I expect all AutoZone need paid me for 2 to clutch jobs for $700. I'm not putting another autozone clutch. This clutch didn't even at last my brakes.

I have been shopping at The Auto Zone 4551 at 1515 e Alexis rd Toledo Ohio for awhile now. When the store first opened the sales people were very knowledgeable. But in the last year 2014 the people they hire have very low parts finding skills, I have had to go back to that store at least 12 times and exchange WRONG parts. 95 Volvo wagon, two times wrong parts pulled, 92 Ford F 150 wrong parts pulled, and Now 97 Ford F150, wrong parts pulled. Ex: Wrong brake pads, wrong belt, wrong Alternator, Wrong Brake Shoes. They need to Hire Better Trained people to serve customers.

Order a New Airflow sensor/meter 74-10074 ($235.00) - not in stock, had to be order from Orlando, FL. I am informed (Mr. **) Picked up next day. My mechanic checked part, the part was used!! Had to drive 8 miles to other closed by store to pick up.

Got a five gallon oil, went home, and oil was used. Went back and would not exchange it because seal was broken so I paid 25 bucks for used oil. Last time I go to Auto Zone so if you go, check.

Ask if auto zone sold a pitcock (gas valve), he asked what it went on. I told him a gas tank. He said if I could not tell him what it went on he couldn't look it up. I said that I would wait on a person that was on the phone. He told me again that if I didn't know what it went on, no one could look it up. So I question his IQ level, told him I would wait on the person on the phone. He then told me to get out of his store, I gladly left. As a small business owner I would rather not do business under those conditions. Question is will I be able to cash in my auto zone reward points so I can be through with auto zone?

The quality of their parts are TERRIBLE. I purchase inner and outer tie rods for my Ford Ranger. After putting on all four tie rods and starting to put the grease fitting on I notice two out of the four were not threaded. I had did disassemble everything and have my wife pick up two more. After reassembling everything again, I had another bad one. The bolt from the tie rod would just spin and could not be tightened. I had to disassemble everything again. At this point I was extremely upset and I called the store to explain my frustration. This store did not have a replacement so I had him call around to see what other location had a replacement. I also had him double check where the grease fitting is attached to make sure it was threaded.

Went in for a starter and what the computer showed did not match the bolt patter on the part. Employee claimed to have a lot of GM knowledge so went out and looked at the truck and said he knew what part it was, assured me it was correct, and I went on my way. After removing the old starter it became apparent I was handed the wrong one (it was actually for a '94 model-not even close), but couldn't drive back to return and replace. Called store to verify the model number and was confirmed I was given the wrong part. The person that answered the phone was rude, abrupt, unsympathetic, and blamed me for getting the wrong part. I know there's no recourse and AutoZone corporate don't give a damn about this type of thing. Guess this is more of a warning than anything else - go to a reputable place like NAPA. You'll pay a little more but it will be the right parts with the right service.

I had purchased alternator, 18.00 core charge taxed when i returned the core. They kept the tax, good job thieves. When confronted with the fact i should talk to the Governor. They suck.

I am a disabled vet. on fixed income that spent my savings to purchase Sure Fire motor from Auto Zone. Made it 157 miles, rear main seal went out and oil poured out of motor. I have been stranded in Wilhoit, AZ. For 4 months trying to resolve this problem... Not only am I out $2500.00 for motor, but there is space rent, tow bills, transportation rental, etc. I have contacted Attorney General's office. Finally got claim number. Sure Fire will pay $800.00 if I pay licensed shop for repair. GM wants $1900.00 to remove and replace motor. This does not include seal replacement or inspection of journals, caps, or upper end. Once again the little guy gets kicked in the teeth by big business...

Our recent shopping experiences at our local Kentwood, MI location have gone from okay, down to poor. Our last 3 visits resulted in prolonged waits, with no apologies. 1st visit was 5 workers on-duty for 6 customers ahead of us - 40 minute time wait before we finally walked out. Second visit, was 3 workers on-duty for 2 customers - 30 minute time wait. Last/final visit was for a part replacement core charge refund. This time no one ahead of us. But both workers were on the phone. We patiently waited 15 minutes. One finally was free and rang me up for the refund/credit, but needed supervisor passcode. The supervisor was helping another customer nearby, and didn't bother to excuse himself for a moment in order to let our guy complete my core charge credit, resulting in another 5 minute wait. Absolutely ridiculous. AutoZone has lost our business.

I went into AutoZone located on S. Hamilton Rd, Columbus, Ohio to purchase a battery for my 2008 Honda Pilot. After purchasing the battery, I had Auto Zone employee install it but the battery purchased was smaller than the original battery. Employee took purchased battery back in and check, he said "yes this is the right one". I got up the next day to go to church and after starting my car, turned on the head light and all my dash light went dim. I decided to go back and see if this was actually the right one. They told me, "yes this is the right one so it must be your alternator". When asked why the dash light did not dim with a battery that was only at 40%, they could not give me an answer.

I cannot believe what I had to go through. It started with my Battery going dead. So I thought it would be a good idea to replace the alternator. So I called to see if they carried one and the sales guy said, "Yes, we have one in stock." So I drove down to the store on Sahara Ave. paid for it with core charge. Went down to friend's house to install and it was the wrong one. So went to another Auto Zone close to his house. Told them what happen. But they didn't have one and said the one about 2 miles away did. Then they said they couldn't exchange it because the part number didn't match the number on the receipt. That I would have to take it back where I purchased it.

Not worth your time. If you find an employee who actually knows more than a computer and is ASE certified, get all the info and help you can, especially if they are a red shirt. I can guarantee that management will harass, threaten, force transfer to stores further away and verbally abuse till they quit. They aren't a company that seeks to provide the correct information and they consider older individuals as useless. The managers on a whole care only about meeting company goals and not complying with the law or safety standards. Best advice - remember not everything that is advertised is true.

I purchased a pair of rotors and brakes from AutoZone and I used a $20.00 coupon. When my friend was replacing the brakes, he noticed the guy had given me the rear brakes instead of the front brakes. I had to go BACK to AutoZone and get the correct brakes. The lady in the store in Ellenwood Georgia gave me a "discounted" refund for the incorrect brakes I returned and charged me full price for the new brakes. It was only a $5.00 difference but it was the principle that they gave me the wrong part, I had to take them back and then I lost $5.00 off my $20.00 discount.

I purchase an oil change package (filter and synthetic oil) for my 2012 Mazda 3 from local AutoZone. I gave the correct make/model/engine type to counter person (mgr). He even pulled the parts for me. I questioned the Bosch oil filter's small size, and was told it was correct and smaller because it was a premium filter. Completed the oil change. Filter went on fine. Hot tested at idle for 5 min, all good - no leaks. Wife left with car and kids and within 8 miles of house, calls and tells me car had quit running. Went to rescue them, no oil filter on car. Drove same path they took and within 2/10 mile of house found the oil filter and trail of all my synthetic on road.

I used to work for Auto Zone. I was a low level manager for a time in Raleigh, North Carolina. I've been looking through these reviews for some time now and I thought I could give one from the other side of the counter. I'm going to condense many of these together to try to address as many as I can. A big complaint flying around is that the employees generally don't know anything about cars, whether it be talking about them or actually putting their hands on them. Also there have been efforts to point out that there are an unusual number of Hispanics working in the company... These complaints are absolutely true.

I retired from the AutoZone Company due to health problems. I am a older disabled military veteran. After 15 years of faithful service for the AutoZone Company, they refuse to all me the promised pension. I called in sick one time in those 15 years. I worked extra shifts. I worked on my days off when needed. Since I was vested in this company, I was promised a pension. The amount on this pension was 4 dollars and 37 cents. I know this is a very small amount but it was promised to me. And I was told I would get my lifetime gold discount card.

The customer service is terrible. Illegal Mexican men, that you can barely understand, have no knowledge, will not return your phone calls, could care less about your order. And the supervisors are worse. You are totally on your own doing business with company. Customer Service Dept. is in Memphis, TN., but you would swear it was Mexico city. Never again.

Auto Zone on Windmill Avenue in Las Vegas, Nevada. I had to change the tensioner pulley on my serpentine belt tensioner. I talked to three different employees to figure out whether my model vehicle had a reverse threaded bolt securing the pulley. I suspected it was reverse threaded because the tensioner flexed counterclockwise, the direction most bolts unscrew. If it was a regular bolt, it would theoretically come loose whenever you replaced a serpentine belt. In spite of my suspicions, all three employees, at least one of whom was held out to me to be an experienced technician, assured me the bolt was standard threaded, and they even gave me a special tensioner tool to crank the bolt loose. I cranked, and the bolt head sheared off. Upon inspection of the bolt, it was clearly a reverse threaded bolt. As a result, I had to have the entire tensioner assembly replaced, a repair I was not equipped to do on my own, resulting in exorbitant costs.

I needed a couple studs to align a gasket during engine assembly. After standing in line while other associates were discussing where products should be on the shelf, I FINALLY was able to ask the associate for a 3/8 stud with 16 tpi. The associate wanted to know what vehicle it fits, to which I responded that I just need the stud for assembly and that it doesn't actually belong on a vehicle. He indicated that he can't help me if he can't look it up in the computer. So I went to O'Reilly, the associate found the stud for me and I was out the door in less than a minute. Quite a difference in customer service.

Can't even begin to believe the customer service I experienced tonight in the Danbury CT store. I literally went home talking to myself about how terrible the experience really was. And what makes it worse is I used to work for the company, a fact I'm now even ashamed to admit.

I purchased a fuel pump 2 years ago and thought I was getting this pump from a reliable company with a lifetime warranty. I guess I was wrong. The pump failed and now (of course) the warranty on the pump has expired and now I am having to pay for two fuel pump replacements and 1 $100 tow in less than 2 years. I asked the company about their warranty and was told they have a lifetime warranty on all fuel pumps. Just not my fuel pump and not when I bought it. I distinctively remember a lifetime warranty being pitched to me when purchasing the fuel pump. Buyer beware. AutoZone does not stand by the junk they sell. Just cant trust anyone anymore.

Take my word, do not purchase any serpentine belts from AutoZone. If you do, be prepared to have it break and ruin your vehicle. While your vehicle is being worked on, be prepared to make many, many phone calls to try the warrantied belt issue resolved only to find out they will deny your claim. I will never ever do business with this company ever again!!!! This company should be shut down!!!!!

Bought an article packed in a bubble pack. Tried to return same but could not because the bubble pack had been opened. However the article was in pristine condition and I only had it 2 days.

Store worker treated me poorly when asking about a product (small bulb) for boat. I asked her if she know where I could find it and her response was look at the number on the bulb and see if you can find it. I thought it was rude as well as disrespectful. If you're not willing to do your job efficiently, then find another one that requires you to have less contact with the public.

Battery warranty is not being honored. They always put it on the charger. Well obviously, it must have dead cells in it.

I'm stunned that AutoZone has given us the run around about receiving a W2 for the time my husband worked there. There is no way to access his W2 online, so he is going to have to try to resolve it by driving to one of their stores. Notice I said TRY. We are looking into ways to report this issue to the IRS. No business should make it this difficult for an employee, or former employee, to receive their W2. Very shady company practice.

My boyfriend ordered about five hundred dollars’ worth of parts and didn't receive them at all until demanding my money back. I have waited and talked to numerous people at AutoZone, and they still have yet gotten me my money back or the parts. This is horrible customer service. I have stressed and told them that this is my one car and I've needed it to be urgent. I've been robbed. The company still has the money and I've never received my parts. Never would I recommend this company and they lost a very good customer.

When I was first hired at Auto Zone It was a great place to work; I was working as Commercial Sales Manager at the ** store in Asheville, NC. Shortly after I started I was promoted to the main Commercial Manager position, I worked there about two years never had a problem with management or employees. My District Manager came to me one day and wanted me to transfer to store ** , NC. He had gone through several commercial managers that were not effective in that area and knowing that was where I was from and previously had worked for the competition and was well liked in the community.

It seems no matter the form of communication, the result is rudeness or being totally ignored. I drive by the store multiple times in the day, as it is located on one of our main streets. On any given occasion, there will be an employee outside smoking or talking on their phone. Now you may ask, well, how do you know it is not their break time? Well most places have a minimum of work time, usually 2 hours or more before a break. You can see the same individuals at the corners of the store standing by the front door, or wandering the lot more than the normal 2 break allowance. I have mentioned this to friends and they say..." Yea, I see her or him all the time! Wow wish I could spend half my time not working like they do!"

I was going to buy a socket adapter set as advertised but manager refused to sell me the set. Claimed a different customer may have moved the tag on item. I asked to be shown where the item was. He said he only goes my numbers and that number only shows a single part. He was rude and refused to show me a set as advertised on the item slot.

I bought a ratchet kit and returned it back after a few minutes as it did not work for me. First, the attendant refused it even though I had a receipt. Said that it was used. I asked to speak with the manager. She gave me store credit to buy something now. I found a 12 gauge pliers which was less the total value. I was refused balance difference and return by a manager, Ronnie **. He started laughing together with his male counterpart. I asked them why they were laughing and Ronnie said I was funny. I asked him for the corporate number but told me to go outside and read for myself at the window glass. The manager accused me of damaging the tool even though he did not sell the item to me.

I bought a jump starter there 14 Months ago. The inside battery died; AutoZone Store told me they had no replacement battery. After complaint district store manager informed me that replacement battery would cost 72% of new item value ($64.99 for battery, versus $89.99 for jump starter). This battery is not standard! I could not find it on the internet). Be very careful if you want to invest in such AutoZone products.

I was in the Woodland Park AutoZone waiting in line with six other customers, when this rude ignorant dirty old man barges in the store, barks out a question, picks up some merchandise and then blatantly butts in the front of the line. I got the attendant's attention and told him that guy just butted in line. Then the Manager looked at me so I repeated that this guy just butted in line and we are all waiting here. They both shrugged their shoulders, whispered "Sorry" and continued to check this guy out. I said, "Really"! Dropped my merchandise and walked out the door. I will never shop at Auto Zone again and I will tell everyone I know and meet, to do the same.

I entered the AutoZone on 35 E chelten Ave in Philadelphia and asked if i needed a new battery the employee at the time said they don't install batteries this late (1 1/2 hours) before closing. I proceeded and asked politely as I needed to get to work the next morning. As she began installing the battery I entered the store with the old battery, I asked the employee working the register to check to see the status of my old battery to confirm if it were the problem, which it proved to not be. As I exited the building I found the employee already installing my battery and a large spark was erupting from the poles of the battery. A friend and witness at the time asked her if this was normal she replied yes and continued to install the battery disregarding the Immense sparks. As she attached the cables the headlights, interior lights, windshield wipers, as well as the mechanism that sprays the windshields fluid began to operate without the key in the ignition.

I wanted to share this here with everybody, since I lost a lot and was not able to get any help from nobody. I was on the way home, it started to rain hard and my windshield wipers stopped working for some reason. I am not a car guy and decided to stop at AutoZone, because it was dangerous to drive in that kinda condition. I asked for help. So the Manager came out, I trusted him. He started to work and broke my front-windshield with his hammer!!! I was shocked, and he told me, "Sorry, but that was already there." This is not correct, since I just had my car repaired and inspected before. All was in very good condition. I was trying to call my insurance, and my wife and he wanted me to get out of the office. He was scared if somebody could see me in the back in his office, that he would lose his job.

I recently placed an online order with AutoZone and thought this would be a simple purchase and save me some money. I ordered an alternator, put it in the shopping cart. I then applied the Save20 coupon code to the order, hit apply and it adjusted the price, put in shipping and CC info and hit submit. The receipt pops up and it charged me the full price or about $40 dollars more. I immediately call them and they said they would apply a credit to my account. A week goes by, nothing happens. I called them again and they said they could only give me a in store credit card. So beware of their website. It will remove the coupon codes and charge you the full amount. Bait you with the coupon and switch it when you are not looking!!!!!!

I ordered a driver's side rear-view mirror glass replacement from Auto Zone Southington, CT on Sunday, August 25 after my car got hit while parked on the street. The receipt said I could pick up the replacement part any time after 3pm on Monday, August 26. I called on Monday to see if my part had arrived at the store yet, and the associate who answered the phone very apologetically explained that his computer system said the part wouldn't arrive until Saturday August 31. That was FIVE more days that I would have to be driving around (unsafely) without my driver's side mirror. He understood my frustrations and explained that if my mirror arrived sooner, he would personally call me. I was very satisfied with his service and thanked him profusely.

My car blew a 200A fuse going to the alternator so I replaced it with a 200A circuit breaker and an AutoZone alternator. It worked for about a day and then it tripped my circuit breaker. So I thought that I knew that the alternator could not be the problem. So I kept driving it and resetting the circuit breaker when it would trip until finally one day, the alternator stopped charging totally and when I warrantied it for a new one, I was going to take the car to the dealership. But after I replaced it with a second AutoZone alternator, the circuit breaker has not tripped...

Bought a wheel hub for the passenger front side as we thought but when I was driving to store, the entire wheel hub assembly broke which almost caused a life or death occurrence when the front right tire came off truck going 35 mph which caused tire to come off with rotor attached and breaking knuckle assembly from truck. Tire flew across intersection and it took yards to stop vehicle which had to be towed less than a quarter mile from home for $75.00. This could have been a life-threatening accident but with god, it wasn't.

I have had 2 of these front bearing assemblies go bad. The first one went out about 6 months after I installed it. They gave me a replacement for it and I paid a mechanic to install the second one now totaling $130 of labor cost. Now about 7 months later, this unit is going bad (makes a roaring sound). I went in to share my problem at the same store in Berrien Springs, Michigan that I have done business for years and they told me there was no record of these purchases in the computer. I admit that keeping receipts is not my best effort especially on parts that go bad months after purchase...

I have an account with AutoZone. I buy and exchange car batteries with them. In this incident, I exchanged for a new battery but I was given the wrong size battery. Trying to fit in the battery to no avail, I realized it was the wrong size. I took it back; they gave me the right size as noted on my account, but my electrical system was already shot out as noted by a mechanic. It was fixed and I sent in the bill for reimbursement. They gave me the runaround from the store manager to the district and regional manager. I was later told that my request was denied by phone. I requested that they send the denial response by mail. I have not received any correspondence in regards to the denial. All my correspondences have been by phone, email and certified letter.

Customer service is everything to the consumer. It does not seem to be that way for AutoZone. My experience with AutoZone in Keizer, Oregon was the last straw. This guy at the counter just refused to look any further for the part they had on a shelf. His computer couldn't show it, so they must not have it. In a nutshell, I politely pushed back asking him for a third, then a fourth time, to look again, hoping he would use some troubleshooting skills, when from around the corner, an associate of his came out and asked what I needed. Within ten seconds, this other guy had it in my hands. This first guy laughed at me and told me to go home and get the part number and bring it back. Then he made jokes about how the online version of AutoZone for customers shows more than their store computer does. Here is something I found for those who want to speak to a person and get a corporate response:

Duralast alternator twice is defective! - I bought the alternator over $200 and then had to get car towed. It was taken to dealership. I paid for diagnosis and then towed back home. I found out it was a bad alternator. I went back to AutoZone and they gave me another alternator. He tested it this time and then said it was defective too. What the heck!

Today, I went to AutoZone just to return an item that I purchased just the day before. I went inside the store and stood in a long line just to be told that I was in the wrong line. I was instructed to go and stand into another long line to return my item, and waited in that line only to be told again to go to another register. At this point other customers began complaining... I then asked the manager where are the signs that supposed to tell customers where to stand, and he replied, "Why Don't You Do It?" And I said because that is not my job... The manager proceeded to another register to take care of another customer as I stood there in so much pain because I suffer from sciatic nerve damage... Manager's name is Patrick and he works for AutoZone on Springfield Avenue, Irvington, New Jersey.

Every time I return a lifetime part, the little manager will not give me satisfaction. Then I go to another AutoZone store and they handle it professionally and without prejudice. I am not the only black that goes through this. I will make sure the community will be aware of him, especially the prominent black churches on the east side community. There are a lot of complaints, but the DM apparently doesn't understand. He said he would investigate or whatever. I will see what will happen. He needs to be transferred to the west side or something, not the DM, but the prejudice little manager who someone told me his name is Ivan **.

I have been back to the store 3 times to return a bad battery I paid or they would give me another battery. There is no way I could get a bad battery every time. They want me to pay the difference but it's not on the computer. That's what I am telling them - my battery was bad to begin with. I cannot keep buying a battery every few months. I want a battery that works, that's all. They gave me a district manager's name and number. I called him 3 or 4 times and left messages but no call back I can be reached at.

I went into Auto Zone on FM 1960 in Houston, TX on 6/16/2012 to purchase brakes. I paid the core pay for the brakes, which had a lifetime warranty. I went back to the store to return the old brakes and get my core pay back. I went into the same Auto Zone today, 4/20/2013, to do the same thing. I found out that the guy that did it before actually entered into the computer that I purchased brakes and returned them the same day and he refunded my money! The old brakes I brought back to them, he put in the computer as a return and refund. I had to pay for new brakes and start the lifetime warranty over again because he lied. It seems to me that this employee was stealing and I had to pay for it by purchasing something that was supposed to be under warranty in the first place. Advanced Auto here I come. I will never shop at any Auto Zone ever again. Manager claims she can't do anything about it. Who in their right mind would purchase brakes without a warranty?

If you guys want someone experienced in knowing what's wrong with your vehicle, go to ASE Certified Mechanics, not to a parts store where just anyone can get a job. As long as they can match part numbers, use a computer and locate merchandise in the store from the part numbers listed in the computer, then that's all they need to do. Yes, there are some workers who tend to know more about cars. Then there is the 80%/90% that just know how to research parts and order them. It's like McDonald's. You go there because you know it's a cheap meal not made by a fancy chef who wants $100 a plate. The workers get paid minimum wage just like McD's workers do.

I bought CV axle from AutoZone for my Honda 00. After paying $300 in labor, the neoprene boot leaked in an hour of driving. I saw blue grease come out of the boot. Thank God, I inspected it right after an hour of driving. I took it to the mechanic again and he said that boot had a minor small razor cut in it which was a manufacturing defect. I claimed through AutoZone for labor. I paid another $300 labor and bought a new CV axle from O'Reilly Auto Parts this time. After claiming labor from AutoZone, I waited 3 months before I got a final response from them that was their manufacturing fault and a check for $30. I was completely pissed off seeing this $30 check. I called Larry **, their rep, and he said he can't do anything; they don't have any warranty from manufacturers which is amazing - such a big auto parts company has no manufacturing warranty.

You know how AutoZone can check your check engine light for free. Well, the last two times I got my check engine light checked, my car didn't start after they checked it. My car worked fine and everything, but I wanted to check to see what the problem could be. Well, AutoZone gave me more problems. The first time I got the car checked, we pushed it over to a mechanics nearby. Let me remind you that none and I mean none of the employees cared about my car not starting. A customer that was there was helping us out instead of the employees. When I got the car to the mechanic, they said it was a fuel pump issue because the fuel wasn't getting to the engine. I spent about 300 to 350 bucks on that repair. The car was fine after that until yesterday (the second time).

Pouring down rain, I went into AutoZone in Homewood, AL on Green Springs Ave. and bought 2 Bosch icon wiper blades based on sizes staff told me I would need. I asked him if the fact that the blades had different letters after the size made any difference and he assured me that it did not. Keep in mind there is no one in the store and this guy can’t even walk around the counter to check for the proper blades but the moron was also dead wrong about the letters not meaning anything. It means everything! This is the auto "expert" that advises the public? I will not be back.

We were at Autozone on 3908 East Thomas, 602-224-0055. They told us that we had 20 dollars on our award card. The next time we came in, we went to Autozone on 2601 East Mcdowell, 602-244-2545. We got to the counter to use our award card. They told us we did not have enough points to get the product. I told my wife, "Let's go and never come back because this award card is a scam!"

I purchased a replacement battery for a 2007 Ford Focus Duralast 40R-DL on Friday evening at a Niagara Falls, NY AutoZone store. I was to replace the old battery in the Focus on the following Saturday, in the afternoon. It was still working, but the car was taking more time to start especially in the cold weather. The counter person asked me if it was a 2 or a 2.3 liter. I wasn't sure, but then a second later, he said it didn't matter because the Duralast model number was the same for both engine sizes. It is a 2L.

Duralast products suck. They have very poor quality control. I purchased a truck radiator and paid a shop to instal it. It leaked from the start. I paid double to get another to have it reinstalled. It cost me about $300 extra, took $55 a month and countless phone calls and trips to the store to get the claim processed. Larry won't return calls. I bought a new brand caliper for Kia front and new slide pins for both. They sold me a previously returned, defective part. I knew this by the previous customer's return receipt in the box. The slide pins were poorly machined with burs, damaging my good caliper. I got a replacement caliper. Defective. The banjo bolts threads are machined wrong. I got a third unit.

I have always shopped at AutoZone, as I do a lot of work on vehicles; mine and other peoples. They were a great company to get parts at in the past. Their prices were always great. They drove out more than one auto parts store when they came in town. We were drawn there with the low prices and they beat all the other guys’ prices, which caused them to close up and leave. Now they have nothing but high, high, high prices. I think they were trying to be the only ones around. And now, they want us to pay these high prices with the attitude “Hey, we’re the only one here now. You need it and we got it.” Well I do not shop at this crooked company anymore.

The battery light came on in my car, and my husband took my car to Auto Zone to test and see what is wrong with my car, and they told him nothing was wrong. When it was time to pick up my kids from school, he drove the car to pick them up and it was making noise, so he took it back to Auto Zone for them to test and see why it was making noise. They tested it a second time and told him that he needed a new battery and alternator. So he bought a new battery and alternator from them. He changed the battery and alternator. He started the car and took it for a test drive. He told me there must be something else wrong with the car, so he took it back to Auto Zone for them to test and see what’s wrong with the car, and they told him the alternator is bad. Auto Zone sold us a bad alternator. My husband did not want to take the alternator apart again; he took it to Fire Stone. Because if he took the alternator apart again, it would mean that he has to take off work again. I talked to one of my co-workers, and she told me two other had the same experience with Auto Zone selling them bad parts. The Auto Zone that sold him the bad parts is at 205 Randall Rd. South Elgin, IL 60177.

We bought an oil filter and oil on 9/1/12. There was an ad there, and we asked about it that if we bought the oil we did, if we would get the rebate. They said yes and to just bring back the old used oil. We did this on 9/3/12, and they said the rebate should have been on our receipt. But it is not. We went into the shop in Yakima on First Street and tried to talk to the manager or someone in charge. That person was on lunch. So we came back a while later, and then that person was on break. We waited a long time, and no one would talk with us. And so we left. Where is our $20.00 rebate form? We did what we were told to do. Why can't we get the refund?

I have a 2003 Saturn Vue with 100,000 miles and was time to replace the timing belt. I went and purchased a Duralast timing belt, water pump and gaskets. I drove 600 miles from CA to Oregon where my brother owns an automotive repair shop, knowing it would be easier if he helped me. We changed the water pump and timing belt. Everything went real smooth with no problems. We rotated the motor around several times and rechecked the belt tension and everything looked great, so we buttoned it back up. I drove the 600 miles back home and the car ran well. No problems. Two days later, I started the car up and as soon as it started, it stumbled for a second and cleaned up, but instantly started tapping loudly and wouldn't hardly run so I shut it off.

I worked for this company who could really care less about their customers and employees. They tell you to sell, sell, and sell any way you can; even if you lie to do so. We go to a class called "Foundations" that just talks about selling. I was even told to just ring up our "check out challenges" and if the customer didn't want it, then they could bring it back. They have extra stuff to sell you for everything. Bulb grease for light bulbs, brake grease for brakes, lube for this, lube for that and none of that helps; it just give this greedy company an extra dollar or 2 in their pockets! If the store doesn't sell enough of these items, then the store manager and the employees who work there get wrote up.

I purchased a starter from AutoZone and gave them the old starter. The starter was $134.99, and core was worth $35. I took the knew starter in, and the gentleman checked it and it was defective. They did not have a replacement. The salesperson said I could get one in a couple of days or "you could drive 48 miles to get another one." I wanted to get the vehicle on the road, so I asked for a refund. They said sure. So the refund was going to be $141, which included the tax. I said, "That's not correct. I need the old core or 35 more dollars." He said, "No, the computer says you received that already." That's crazy. So he called his manager, and the manager would not do anything about it. Something needs to be done about their service.

Why is the phone at every Auto Zone store the deity? It always takes precedence over customers who take the time to drive to the store and walk into the store to get personal service. The store in Inverness, Florida (915 W. Main St.) is notorious for it. Simple example (as always happens): On Friday, August 3, 2012 at approximately 11 am, five customers are waiting in the line cordoned off by upright/horizontal bars. Four Zone associates are behind the counter, but two of them are in the back, ignoring the waiting customers.

I walked into AutoZone to pick up a part that was in stock after I had my mechanic call and check. The employee, Author, was standing around but he never asked if he could assist me. Then, his girlfriend or wife came in the store and brought him something to eat. After standing at the counter, sharing a piece of chicken with her, he finally asked the gentleman that had just walked in if he could help him, while all this time, I was standing there waiting for him to assist me. So I said that I was here first, but never mind. I will go to Advance Auto and purchase my part. I left the store and went to Advance Auto and although they didn't have the part in stock, I chose to wait for it to be ordered. Author's attitude is beyond poor because at first, no one was in the store that could have prevented him from waiting on me when I walked through the door. I have gone to AutoZone for the last time for any car part. I will never shop with AutoZone again.

I went in AutoZone in Athens, PA for a fuse for my oxygen concentrator. The salesman took it apart, handed it to me and said go get one and make sure it's the same one. I put it back together, walked out and did not buy the fuse. I will never go back in that store for as long as I live that was so disgraceful! I know it won't make a difference, but I want to complain anyway.

I drove 25 minutes to Auto Zone in New Bern, NC 28560 and spoke to Frank, sales manager, and wanted to purchase my part (a clutch for a 2005 Dodge Pickup) and he said he could have it here at his store in the morning by a.m. and I said okay and he pushed some buttons and I noticed that where it was coming from was 2 minutes from where my son worked for whom the clutch was for. So I said, "Can we just get it from that store?" and he said, "Too late," he had already done the paperwork. Well, I would have had to drive an hour to get it from his store instead of the 2 minutes my son could have gotten it so I called Frank and insisted that he cancel the transfer and he finally gave in and took my phone number and said he would see what he could do.

Autozone is surreptitiously inserting unasked-for items onto your bill or receipt. The items are small perhaps costing a dollar or two, small enough so that you might not notice you were being billed for them. This occurred at an Autozone on Vista Chino in Palm Springs. The fellow who waited on me was a young Hispanic, this might or might not be relevant. But for Palm Springs residents, he should be avoided. I wonder if any other people have had a similar experience. Is this a chain-wide phenomenon or just confined to the store I happen to patronize? Is this pervasive or an isolated case?

I went with my mechanic to AutoZone to purchase an alternator. When paying, we asked if (as long as we paid cash for the core charge) we could put the rest on my debit card and when returning the old alternator, we could get cash back. If they had said no, I would have gone to the bank and pulled out cash to pay for it. However, the cashier assured us that there would be no problem getting the cash back. We purchased the alternator. My mechanic fixed my car. I gave him the receipt so he could get the cash he paid for the core charge back, and I thought I was done.

I purchased a $50 bottle of Freon with self-contained gauge and hose to recharge a car’s a/c system. This product was recommended by the sales counter person. The product connector receptacle did not snap connect to the a/c low pressure port on my car. The spring loaded connector was defective. The product would not discharge the freon into the system. However, a small can of freon, with separately purchased hose I purchased prior to the $50 product, worked fine. This manager at the Staten Island, NY, Richmond Ave. (Nome Plaza) Store, does not want to hear it. He told me, "I'm not an a/c tech. I didn't know what I was doing."

Duralast alternator defect blew my motor. I am upset at all parties. Sinclair Oil/gas station installed alternator on my car and apparently it had a bad pulley. This defective pulley tore strips out of my serpentine belt and about 1.5 hours after I got my car, it was destroyed as far as the motor because one of these pieces of serpentine belt wrapped around my car's crank, then got into my car's timing cover, ending up causing my timing belt and motor to jump time. Thus, the valves hit my pistons. Now my motor has no compression. Cost could be as high as $9,750. The motor has an estimated 8,757 miles on it.

I went in to the Kuna, ID AutoZone. I needed side mount post for my battery. They had me getting all kinds of things I didn’t need and I probably would have spent $25 to $30. I went to NAPA, spent not even $5 and had the right parts. Another time I went in for bolts (I had the bolt with me) and they gave me 2 different sizes. They lost my business. And word of mouth is very bad for a business in a small town.

I noticed a change in how I was braking in my Honda Pilot and thought maybe I needed back brakes. I purchased the front brakes at the 3397 Buford Hwy, Atlanta, GA store and was told to drive 3.2 miles to another AutoZone for the back brakes, which I did. When the back were removed, they had completely fallen apart, though I still had some padding. I did not need the front brakes replaced. I returned to the Buford Hwy location to return the front brakes and to get reimbursement for the Duralast Gold back brakes I had purchased over six months ago. The Manager, Ms. **, saw me enter the store and I made eye contact with her as I walked up to the counter. I still had to wait over ten minutes before she came out to assist me, at the behest of another employee who was on the phone at another counter.

I bought radiator for caddy about three years ago from AutoZone. Well, the fitting for the trans line was unscrewed from radiator that leaked out the antifreeze of the car. When it overheat, I pulled the radiator out and got my AutoZone receipts out. To my surprise, they were all faded, even the ones about two months old. I can’t read them. I called the store where I bought it from and they agreed it’s in the system, but I will have to go to other store to get the radiator. When I got there, they said it's not in the system. They won’t standby it. I pointed out to the clerk that it still has their sticker on. But they said it doesn't matter as no receipt, no warranty. While they were looking under my phone number, I realized half the ** I bought from them under warranty wasn’t even on there. You know, I can’t afford to go and buy new cars every three years so I try to keep my stuff running and up to par. I feel like I have been duped by them. Hey, I even went to use the reward card for discount and it showed no purchases. What the hell.

It’s at the Litchfield store where I called to talk about what could be wrong with a ‘91 F-150. I asked to talk to Jeff **. A Joann said she could help and asked me if the tires are round and if the windows go up and down. I was working on a truck all night to get this and she was sarcastic about it. So the truck is still broken down and I bought parts there. I need to go elsewhere.

Minor complaint, but it is poor public relations nonetheless. I've noticed this trend over my last couple of battery purchases from AutoZone. The clerk will pull the battery from the shelf, bring it to the check-out counter, and then add a tube of battery terminal lube and a package of anti-corrosive rings to the order before ringing it up. The first time, I thought it was just a courtesy and included in the sale. Upon checking my receipt, I found I was charged about $4 for this stuff. I didn't ask for it, and I wasn't asked if I wanted it.

My loyalty card # ** purchased items on April 18, 2012 at AutoZone 3015 at 649 N Broad Street, New Orleans, Louisiana, [504]488-2443. I needed another part that wasn't in stock at this time and ordered it, but requested for the points. I was told by Miss ** that only when the part comes in to the store will I receive it. Only then will the points be added to the loyalty card ** and it wouldn't be in until May 1, 2012. On May 3, 2012, I tried to retrieve the part but was told by another employee that the points were supposed to be added on the day of the purchase, but Miss ** was on duty also on that day, so the other employee turned the transaction of the loyalty card points over to her. Her reply was that I had to give 3 days before I receive the points. I asked why she told me at time of purchase that the points would be given during the time that I will receive the ordered part. She was not so nice and it wasn't until I told her that she was going to be reported, changed. I am not angry but am hoping just to be honest on both ends, customer and from the employee, I thought that she didn't explain correctly.

My wife went to buy a replacement of tail light bulb. My wife gave her the information of the car. The clerk gave her the 7440 bulb. We put it on and the break light works. We thought it is the correct one until we drove the car at night and found out that the tail light was off. I googled and found that the clerk gave us the wrong one. This was two weeks ago. We went back to ask for a replacement since the error is not on our side. The manager (Adan) refused to honor it. He said that my wife asked for the wrong bulb. I will question the knowledge of the AutoZone employee. Until I know the part number, I will not trust AutoZone again.

The first time I went to the AutoZone close to my house, Dennis waited on me. Needless to say, he was very unpleasant. I had him run a diagnostic test and he said there was nothing wrong with my car. A couple of days later, I went back to the store because my fuse for my lighter was blown. I inquired about the fuse. I didn't know the number and he tells me to go raise my hood. I thought it was strange, so I went to Advance Auto. Needless to, say they came outside and checked and replaced the fuse.

I went back today, April 15, 2012, to get my money back on a part I purchased on April 11, 2012 and I had the receipt with me. I don’t really know how to call him (a stupid guy named Green) that worked at the one on baseline. I said I had just purchased it and was returning it with the wrong part. All that jerk had to do was look at the date on the receipt but he just opened his big mouth like I stole such thing. I don’t appreciate all of this. I’ll be satisfied if they take care of this matter and take care of their store, employees and customers!

I had an alternator that burned two wires, and scorched itself. The guts and plugs are fried. It was three months, and the battery was fairly new also. I do not know the cause, and all the wires to alternator are burned. I purchased the alternator from Auto Zone on 12/13/12. I enjoy their parts for years. This had never happened in the past. It was lucky that my car did not totally burn. After the battery and the alternator was changed, I had my system checked at Auto Zone.

On March 12, 2012, I went to AutoZone and bought brakes, rotors and a jack to do the brake change for my wife's car. After returning home and failing to jack up the car to a reasonable height for the brake change, I returned to store to swap the jack for a bigger one. The employees I spoke to said that any open item can only be swap with the same item and if I need a bigger jack, I need to purchase the additional jack. They wouldn't be able to apply the price for a different jack. I even told them I was willing to pay for the price difference. They said there is no way they can override the computer so I can only swap with the same item. I was getting frustrated so I swapped with the same item, thinking I can return it at different location.

I specifically called to check on the part and if that part was at the store, I was told my part was indeed at the store. After arriving and being ignored by the store manager, I patiently waited for my turn at the counter to be helped by another employee. I inquired about the power steering rack and pinion that I ordered earlier and was told that in fact it was not at the location and would be there "in like 5 minutes" from another store. I told them they flat out lied to me that it was at the store and told them to keep the part and I will go shop at their competitor, who is honest with me.

My Car is Non-functional Due To This: An employee gave me a product that was totally not correct for my issue. On top of that, he told me the way to insert it in my car incorrectly, and because he said he was a mechanic, and he was sure this would help. I trusted that he did what he said. Now my car is no longer running. He tried denying the situation, but I have recorded proof. He is lying and his manager and her manager gave me little options and no real help to fix the situation. So my car is dead, and they take no responsibility for it. I need my car. I am a single mom. I have a disabled child and two others. My car is a necessity for us in which now is dead. I also had to cancel my son’s birthday party because of this!

As a former employee of AutoZone, I need to obtain my paystubs that were deposited electronically. I have never seen them. I am kept being told to access them online and when I try it continually tells me I have no access to this information. I have made about 10-12 contacts with the company and have gotten nowhere. I have even faxed them a request to mail them to me. There’s no help at all from the company!

I am writing you in complaint about your employee located at Auto Zone 3220 Leonardtown Rd Waldorf, MD 20601 (store #1858). On February 27, 2012, at approximately, I told Mr. ** that I needed to purchase rear brakes for a 2005 Toyota Corolla. After, Mr. ** prompted me for my name and telephone number he flirted with me throughout the rest of my visit. He informed me that he would phone me after he gets off work. I was irritated by his unprofessional actions and rushed him to get the rear brakes. I detested being hit on by Mr. **. I just wanted to purchase my requested items and leave. After, Mr. ** retrieved the product he assured me that the box contained rear brakes. Upon exiting the store Mr. ** followed me out the store and continued to flirt.

I bought an alternator from Autozone and it started making a terrible noise two days after it installing it. I called them and they said that unless you bring the alternator in the store you have to purchase another one and pay another core charge. I already paid for the piece of junk that’s in my car. The only solution is to drive to the store, remove it in the parking lot, take in the store and swap it. That would be fine if I didn't work from 4:30 am to 5:30 pm and would have to do this in the dark. These people are idiots. I have to pay someone to take me to work and put the alternator on. Not right. They have my alternator in the store; I want my money back for the part in reimbursed for all the inconvenience they have caused me. This is the worst customer service I have had in a long time and will shop at another parts store.

No W-2 form for 2011. I am a previous AutoZone employee. I left the store 2024 in March of 2012, after leaving proper notice and with a good attitude of AZ. Today is the 21st of February and after being directed by a regional manager on February 11 that AZ doesn't send out W-2s until after the 19th of February, I still have not received a W-2 from AZ. I called payroll as directed. What I got was a rude, non-professional, sub-life human form who would not talk and hung up. I went to the AZ people joke of a website. I have my employee number but after a year, who would think they would need to access that failure of a site anyway? I tried to reset my old password to no avail. I will contact the IRS in the morning. I need assistance with this problem Auto Zone has created. Too bad since this was once a company that was great and took care of its people.

I am a 39-year old female and twice I've been into your facility and have been treated so poorly. There was a young black gentleman, which was so friendly and smiled as if he loved his job, and the other just didn't offer assistance. Even when I returned a screwdriver I said thank you and he said nothing.

I worked at AutoZone in January of 2011. I did not get my W2 yet. I was told by the store manager where I used to work to call the payroll department to get it. I did call and a message told me I should get it by February 15, 2012. Today, I called and the message told me to visit the AutoZone site for a duplicate W2. I did not even get the original and now it is telling me I can get a duplicate.

In Jan, I went to purchase 10 lug nuts for my van. After checking, the store only had 1 on hand and 6 in stock which they could get sent to the San Pablo store in a few days. The rest, they expected me to run from store to store to purchase. When my order came in, it was only 3 nuts. So I was still 6 short. They said that they would refill stock and I could order later on or chase down the 4 at four of their other stores. I went back today 2/9/12, and they still had none in the store or on stock just a suggestion to go to the other stores as before. Customer Service? I went down the street to you competitor and was able to buy the six I needed at one time. They had 10 on hand. I'm not feeling like I wish to deal with Auto Zone in the future.

I worked for AutoZone in 2011, and then moved, and I have never received my W2, and payroll will not talk to you about the problem. The store manager says to call payroll, so I cannot get my W2. It should have been here on Jan 31, but it is Feb 8 and it's still not here. Can I please get some assistance?

We bought an alternator for our car, thinking we could return it if our alternator was good. The girl who works at Autozone did not tell us there is an electronic policy. We found out that our alternator is good and now we can't return the one we bought, and we really need this money back. I just wish she should have told us about the policy, that way we would have taken our alternator out first and checked it. Now we are stuck with one that we don't need.

This morning I had a very upsetting experience with David M, manager at store 3387 on Ray road in Chandler, AZ. I took my failed battery in and he was rude and condescending as he scolded me about the problem, probably not being the battery, but something in my car. I commented that the alternator light wasn't on and he got even more rude saying the alternator light is only for idiots. At that point, I just shut up and he said to come back in an hour. He needed to charge the battery. I have never seen a less qualified person working with the public. He acted as though he was trying to provoke me into a confrontation with him like a schoolyard bully. I will never return to AutoZone, not even for warranty replacement on the many parts I have purchased through the years. I was pleased to not see him when I returned. He was out to lunch. Thank the Lord. I voiced my complaint to another employee when I returned an hour later and he apologized sincerely. I would be very surprised if David M doesn't run off even more customers today. There is an O'Reilly store just across the street. David lost AutoZone a long time customer and the problem was indeed the battery.

New scam. Employees of AutoZone steer auto repair to their "buddies." This individual worked out of a back woods garage and tried to scam me out of putting a new engine in my car. I almost fell for it. AutoZone must enforce that their employees only send clients to reputable brick and mortar auto repair facilities. I actually thought my car was gone after 14 days and I have no recourse to getting it back.

I went to Auto Zone, and bought a battery. I gave the gentlemen the old battery. The gentlemen sold me the wrong one. I put it in the car, and the car shorted out the alternator and fuse box. It cost $1,300 to fix. I did this all in the parking lot. I went back inside and told the gentleman. He gave me the right battery, but it was too late. The gentleman didn't want to come outside and give me a hand with the car.

I purchased a set of Bosch spark plug wires from Autozone in mid-December. I was told that they had a one-year warranty. While installing a new set of spark plugs, one of the wires lost its boot fixture and could not attach to the spark plug. I called the Autozone store, told them that I had lost my receipt and asked if they would replace them anyway. They would if I gave them my phone number. The phone I used was given to me by my cousin's son who was sent to Afghanistan a year ago. They said that without a proper phone number, they would not honor the warranty.

Listen, I am a gray shirt at auto zone. I bust my ** day in, and day out, and let me tell you a small bit about this job. I am an ASE certified auto diesel technician. Not some random ** back alley mechanic joke. Also, let me say there are some customers I truly enjoy. They're great to be around, and some I would even call friends. But, to you, true jokes. If u tell someone you can fix your car, you better mean it.

I got a replacement spark plug coil for a Chevy truck. Coil is held in place by one bolt that is about 3" long and screws into the head. The instructions said to tighten the bolt to x inch-pounds. I had a torque wrench and set it for that. I tested it with another coil bolt by loosening, then tightening and the wrench clicked. When I did so on the new bolt that was included with the coil, it snapped right at the head level.

To the guy complaining about AutoZone on Hwy 95 in Bullhead city, I've been shopping at that store for 12 years and the customer service is always great. I would rather walk than to step foot in any other parts store which I will not mention because they are not worth the space I am writing on. Maybe next time, you should try to treat the human behind the parts counter with a little dignity and respect and in return that's probably what, in my experience, you will get in return. And for all the rest of you on here that complain about all the free money saving services they offer, maybe you should go pay for it and see how you like or better yet, go see if that other parts store will even go out to your car. They won't. Have a nice day, I will.

As an AutoZone employee, I agree with the folks who have replied about AutoZone's employee practices. They do push a lot onto an employee who makes close to minimum wage. It's ridiculous. The average employee is not a mechanic, yet they are supposed to install batteries, wiper blades, check engine lights, etc. And some of these complaints about their experience with these services are very biased.....hey go spend $100 at the shop for your diagnostic rather than complain that AutoZone made you wait for this. However, a lot of these customer service complaints make my store look like a perfect store as none of this would go on there. Even as irritated as I may be going to work, I put on my happy face & treat each customer with respect. I am not paid well for my experience but I don't mind helping people barring the ** who deserve to be treated as **.

I went to Auto Zone Forest City, NC to purchase 2 batteries for my diesel truck which approximately costs $200. The Person who waited on me had a bad attitude which was obvious. At 10 am), I asked him to check my batteries which he had a problem with and threw the cables down on top of my truck. I commented about his bad day and he ignored me. Once he decided he couldn't handle my request, he said I would just need to make a decision on purchasing batteries. I was going to complain to the manager but he was the manager.

Store No. 2686. The management at this store is terrible! On numerous occasions, I have seen the store manager ridiculing her employees in front of customers. I completely understand that store managers need to correct the mistakes of their employees, but they should not do it on public display. I have also been ignored numerous times by many of the employees in this store because they are either too busy gossiping with one another or they're eyes are glued to their cell phones. I don't understand how assistant managers and store managers can spend their afternoons texting and talking about going shopping after work while the other workers do the leg work. I will never step foot inside this unprofessional store again. I will walk the extra 10 steps to O'Reilly's next door.

I have been going to Auto Zone for years. I bought a crank sensor for the second time and it did not work; I thought something else was wrong so I took it to a garage and it was too bad . So after weeks of trying myself to fix it, I lost my receipt and the box it came in. They would not give me my money back; I will not ever shop there again.

I went to the Autozone store at 540 W. Broadway, Mesa, AZ at approximately 1530 hours on 11/8/11 to buy an item. I stood in line behind 2 people waiting to check out. When it was my turn to check out, the clerk ignored me and waited on someone else. This incident has made me not to ever shop at Autozone again. I used to buy my car parts at Autozone until now. I will also let all my friends know what happened.

For all of you cheapskates, AutoZone is in the retail business, not a mechanic shop. If you do not know how to diagnose vehicle problems, install parts and then pay the money to those that specialize in it. I understand that in a rough economy, that may be more taxing on the funds, but with less headache, there is more happiness. So save your self the trouble and see a licensed mechanic, someone who will absolutely warranty their work or they lose respect, don't blame it on the parts store.

The Autozone regional manager called me and scheduled an interview for a position at their branch at Raeford, NC. I showed up ten minutes earlier and this guy wasn't even there. Employees told me that the person had left earlier and went home. They attempted to call him several times, but he never answered, no called back.

I went to purchase a new battery for my car because I have an 8-year warranty on a new one. This guy, Jamie, was awful to have kept me and my daughter waiting, says he can't come out and check my car because there is no one to cover the store. There were three employees already waiting on people so this other guy (I think was his boss) tells him to hurry up and check my car. He checked my car with this gadget and says yes I needed a new battery. He told me that I will have to buy and bring it out myself and that they don't install batteries there. Well, I am a woman and I am not carrying anything nor install anything. That should be his job. Everyone in the store was horrible.They did not try to assist me in any way. So me and my daughter just left and went to another store.

For all those that post something on here about AutoZone, please read what I am writing.

I went to Autozone in Fort Mohave, Az on 10/13/11 at roughly 7 p.m. to have my alternator checked as my gauge was reading low. The guy working there stated their diagnostic tool for testing was broken but he could check my battery to make sure it wasn't that instead.

On October 7, 2011, I was looking online for some accessories for my son's birthday. On October 12, I checked out AutoZone and Advance Auto websites. I chose AutoZone because they said the products would ship in two business days and they would not debit my checking account until the product is shipped. They debited my account within minutes after placing the order. This was the first lie they told, the second is when I called to check on my order and was told they did not have one of the items in stock even though their website said they did. They had to order from the vendor and it would not ship out until October 13. I think they deceived me on two accounts by saying the items were in stock and would ship in 2 business days and by debiting my account within minutes of placing this order. I want AutoZone to know I turned down ordering from Advance Auto even though their prices were less than AutoZone's because AutoZone said they would ship them in 2 days. This is my first and last time of ever purchasing from this store.

I went to Auto Zone today, October 11, 2011. I needed to get a right brake light replaced. This should have been a simple replacement. I did not know that Zach did not know how to replace a brake light bulb and that he would damage my car.

I purchased a Duralast Gold Battery in the amount of $139.99 plus tax of $9.12, a total of $149.11. I'm 70 years of age and do not need to have trouble with my car. Today, I attempted to start the car and was not able to. I had to call an Auto Repair Service Station and have them come to the house, start the car, take it down to their service center and have it checked out. The results are, the battery is shot. I have a 36-month free replacement period on the battery. I do not want another Duralast Gold Battery. I called the store and was told that I can get the money for the battery back.

Most customers who come into an AutoZone are under a misconception that the salespeople are technicians. I have seen that term used in this page. Be advised, they are not. This is a retail establishment, just like Wal-Mart, Target, FoodLion, 7-11, or any other store in which you (the customer) walk in, choose a product, pay, and walk out with the item in your hand. If they install it on your car for you, it is a free service, not a requirement. Also, please understand that if you walk into a store wanting your check engine light checked, you will have to wait if there are "paying" customers in the store. But do not walk outside, the sales people can get busy and forget you are waiting. So if you walk out, bad on you, don't complain about them.

I had my car jumped and drove just fine to the Auto Zone on Shorter Ave. in Rome, Georgia. The employee came out and "tested" the battery. He said it needed to be replaced. I purchased a battery and the employee replaced the battery. When he was finished, he stated that he needed to do the ignition cycle. Afterwards, I got into my car and attempted to drive away, but the car would not accelerate and presented an Electronic Throttle Body code. The Auto Zone employee came back out and tried to work on the car for at least an hour. When I went into the store, it was obvious that the other employees were attempting to conceal the employee's mistake. We ended up having to have the car towed to a 3rd party shop the next day.

I could not get waited on to pay for what I was buying. I stood at the counter for 10 minutes. This is the worse store I have been in. They will take phone calls and waited on customer that needs parts. No more AutoZone for me. The store is in Noblesville on Conner Street at 6:30 on 4 Oct 11.

Today, 9-26-2011 at approximately 7:00 pm, I went into the AutoZone store in Hanford, CA to purchase some wiper blades. I have been shopping at that store for 10 years and have been very satisfied with the service. As I was speaking with the sales clerk, a very large Caucasian male (he was not wearing a name tag) came over and began talking with the clerk, basically interrupting us. A few minutes later, he came over again and began talking with the clerk. I felt that this was extremely rude. I told him that I wished he would wait until the sale is completed before he talked with the clerk. Almost immediately, he became extremely loud and began saying things like, "Who do you think you are talking to me like that?"

Every time I go to Parts it takes like an hour for somebody to attend me. They take there sweet time; all chatting to each other. It's terrible. It's like they get paid by the hour so they don't care. It's frustrating that so many times I'll have to go to other stores. I hope there's something that can be done. It's crazy. Thank you.