AutoZone Reviews

He could have tested the car alternator. I told the gentlemen what was the problem. The car now has no power windows, no radio, no heat. He told me to just drive the car 15 miles. Everything will start working again. I called his boss, and they told me that since I put the battery in the car, there is nothing they can do. They could have helped me out and fixed my car.

The phone's owner was **, whom they said, had not bought anything at that store for over a year. I suggested tracing my credit card. I was told that they kept no records of credit cards and only returned merchandise via phone numbers. They were adamant in their refusal to cooperate with me regarding honoring any warranty that Bosch had offered.

They have refused to replace the wires and have refused my money back ($42.00). I have subsequently written BBB, as well as the State Attorney General's office to lodge a complaint of fraud and theft by Autozone.

Stop wasting my time, and there's by throwing all these ** backwards complaints about our parts and services, because your just a parts changer, or a guy who says he is a mechanic, but can't do a job because we're too busy with twenty customers, and two people working, and my store manager is 24/7 harassed by my DM, about job security, because we can't sell enough gum out, or 12 in one tools where the twelfth tool is a key chain. Come on. This is a joke. A guy has a 96 dodge intrepid with a similar but different front end. I notice. I pull the proper caliper. He says I am guessing. The parts are exact. No different. He swears at me.

I put the part away and walk away. He goes down the the AutoZone 3 miles away. They call and ask me what car it was. I tell them. The guy leaves happy. The customer says our battery test was wrong. Know something, a load tester goes in simple order. A battery tests low. It says charge and re-test. Then will test starter and then alternator. But if your battery doesn't test well, it won't test farther. Look up a load tester. They all do the exact same thing. Also, we don't have to do**m so don't get pissed when I can't disassemble your front end to put your bulb in. Go make a tech money. Cheap **.

As far as warrantying and such- I have no problem doing this and don't understand why it's such a hassle for anyone. It's not a big deal in my store (although I admit I'm biased at the ** who pretty much blames it on me like I built the part). My manager will give you the world as long as you're not a jerk about it. In closing....remember this.....most employees are underpaid, work a lot of hours, & deal with every ** under the sun. There are some bad employees and some good ones. My store is highly ranked in customer service in my district but my store isn't overly busy as some stores are and understaffed busy stores create not so friendly employees. Michelle of Chambersburg, PA on 10/9/11 is pretty spot on.

I have worked for Advance & Pep Boys & it is no different. Leaving your AutoZone for the AAP across the street. Maybe they aren't as busy and their employees aren't as wound up....who knows. There are some ** employees that are hired & in Autozone it is hard to get these people fired. Only thing to reduce this is to cut their hours. Unfortunately some managers form friendships & create too much slack for these employees and allow them to dwell amongst the employees who work hard creating that "chip" on their shoulder that unfortunately when it's too much to bear falls upon a customer. There is no "perfect" auto parts store......just some well run & "not so" well run stores. You could have a ** experience at AutoZone A & go to AutoZone B and have a great experience- depends upon the manager, employees, etc.

I have been going to AutoZone for over 20 years and have only one complaint, they always want original vehicle specifications even though I tell exactly which part I need. It is hard for some untrained personnel to comprehend that the customer does know what they are talking about when they have to deal with people that think they do.

My local AutoZone in Montebello, CA, finally understands that and I praise them. They have a harder time looking through all of the warranty parts that I have on file than it does to check out. So, as for all of the nay-sayers, please realize that you are dealing with a parts store, and not a certified shop, and bad mouth accordingly. Thank you. I am in no way affiliated with the store other than being a loyal customer, so take my comments for what you read them to be.

I wasn't the only one waiting for him. Apparently, he had scheduled an interview with a young lady at the same time as mine. Here it is the next day, and this guy has not called to apologize or anything. I filed a compliant to their corporate headquarters and have yet to receive any type of response from them. Obviously, the thousands of complaints I have read online today about AutoZone are true.

They don't care about their employees or customers. I recommend everyone to boycott Autozone by shopping for your auto parts needs elsewhere. As for working for them, go online and read how they abuse and disrespect their employees. Oh, by the way, this regional manager's name is David for those who want know.

I told them about what had just happened. They called the store, ** off and spoke to this guy Jamie. He lied and said I walked away. I did no such thing, period. This guy's customer service skills are terrible. They all need more training, in kindness and good will. They need to practice their slogans. All I wanted was for them to put in the new battery and not charge me with the $40.00 fee against the warranty. This is the least they can do after the awful service they gave me. I also want an apology from this Jamie guy.

Every company has internal problems, and everyone has complaints. But what you do not understand is that each store has a different staff of managers with different values. But the one thing that is the same is the issues that AutoZoners in every store have to deal with, like the customer that feels like they have to be waited on immediately. Excuse me, there are other people in the store. And this misconception that employees of AutoZone have to install a battery or a set of wipers, or even change out a headlight. No, we don’t have to. It’s a free service that we offer when we can do it. And we don’t do diagnostics. We code read. We're not all mechanics, just like you as the customer don’t know what’s wrong with your car, neither do we. Take it to a shop, quit being cheap. If you own a $60,000 BMW, you have the money to repair it, right? By the way, it would be nice if you knew what you were driving. Don’t get made at employees of AutoZone if you get a wrong part. You probably gave us the wrong info. As far as the attitude you complain about from the employees, do me a favor, when you want to talk to an employee about parts, get off your phone. You weren’t too busy to come into the store, so you aren’t that busy to when you come up to the parts counter. And please, keep your friends at bay. It’s hard enough to get the wrong information from one person, more or less 4 people.

After doing a load test, he stated my battery was good and sent me to the Bullhead Autozone at 2380 hwy95 to have my alternator checked by them as their diagnostic tool was working. There were two workers, a guy and a gal. The guy came out and did the test and said my battery was definitely bad so I bought a Duralast gold battery for $96.97+ tax. I asked him if it was fully charged so he checked it and it was at 85% and he stated that day shift wasn't doing their job obviously and that it would be okay to install it and drive for 8 miles and it would be at 100%. I did as he said and my gauge remained close to the red = low!

I attempted to return the battery 30 minutes later and purchase the 140 amp alternator that was the problem and was told on the phone by the gal working to bring it in, "no problem we'll refund you". My wife took the battery back in perfect condition and was in the process of being refunded when the guy walked out and rudely stated that Autozone doesn't refund on batteries and was very rude and inconsiderate to my wife even after seeing that we were purchasing the alternator from them. He also stated that the guy at the other location was wrong. I went to O'reillys and purchased the 140 amp alternator and guess what, problem solved!

I will be contacting their manager in the morning. I absolutely refuse to ever spend a dime again with them and if they pull up my phone number, they will see that they lost a loyal customer that has shopped there since they opened and spent a lot of money with them. Poor service, slow service, unknowledgeable service, rude and nasty attitude. That's what you can expect from the BHC Autozone on Hwy 95.

One star rating because they wouldn't publish it without a rating. Real rating is a big fat zero.

Why do they replace things when they are not capable of doing the job? Zach broke the plastic bulb holders off my car but didn't tell me. When I got home, I saw that the tail lights were not flush like they had been before I went to Auto Zone. The right rear light was hanging loose off my car.

I got back in my car and went back to Auto Zone. Zach told me that since it is a free service, they are not liable for any damages that might occur. If this is true, it should be in writing. I never would have trusted my car to Zach or Auto Zone if I had known that they don't take responsibility for the damage they do. I stood outside for more than an hour while Zach glued the broken bulb holders back onto my car. He said that they did not have any bulb holders to replace the broken ones. I asked if they have insurance to cover any damage that they do and was told that they don't.

What about the service charge for having someone come out, start the car and take it down to have tests ran on the battery? Not to mention, the inconvenience of not getting to my appointment which I will probably have to pay for not showing up. I have three sons and five grandsons, plus friends and other relatives which will hear of the bad product I received at AutoZone. I think you lost a few customers.

These employees make an average of $8.50/hour, they are not licensed mechanics, and they don't make a great deal of money. They are treated unfairly by the company they work for. You might say, "If you were better educated, if you just looked for a better job etc." However, in this economy, it easier said than done. My husband is educated, and has worked for this company for 10 years. In the last 4(ish), the company policies have almost all changed for the worst. Leadership refuses to allow enough payroll hours to ensure good customer service. They have a policy (supposedly companywide) that my husband's District Manager informed him is called "two to open, two to close" what this means, is that he (my husband) is only allowed to schedule two people to open the store and two people to close the store, with an occasional part-time employee in the middle for a few hours. So if you go into a store, they are busy, look very tired or harried, seem rude, or don't seem to take, as much time with you as you believe, don't complain about the employees, complain about the lack of employees. This is the only way the level of service will change. Please take note of how you are treated in your local store when they are not busy, phones are not ringing, and there are not huge lines in the store.

I can tell you that on an average day, my husband is in the store at 7:00 a.m. and doesn't get home until 7:00 p.m. This is a good week for our family if he still gets his two days off (usually Wednesday and Sunday) but almost never two days together. Today is Sunday, and was supposed to be his day off; however, he is currently at work because someone had a death in the family. My husband was told by his district manager that he could not call in someone else because that would mean overtime, and since my husband is salaried; it would mean no more payroll for the store. My husband will not "get his day off back" it is just gone.

So before you bash the employees, I just wanted you to be aware of how they are already treated by their company, it is the company you should bash. These employees are told to sell "packs" with light bulbs, sparkplugs, batteries, etc. if they don't, they get written up. If they don't sell "check-out challenges" (like shop towels and air filters with oil changes) they get written up. If they don't get people to sign up for "rewards cards" they get written up. If they don't sell all these things to meet the corporate "sales goal" they don't get raises, get written up, and if they are managers, get punished in other ways from their district managers, regional managers, etc.

AutoZone employees only recourse is to quit, if they try to contact their regional Human Resources' office, the phone calls are re-directed to the district office (their boss), so they can't complain on their own behalf or they lose their job.

The next time you are in a store, please remember this, most AutoZone employees want to do what they can to help customers, unfortunately, the corporation makes some stupid decisions, based mostly on Marketing department suggestions, (of which those people have never worked in a retail store, they just have a degree). Things like: answering every call within three rings no matter how many people are in the store, 30/30 drop everything, etc. I can't tell you how many times my husband has come home at night without have had his lunch because everyone else in town was at lunch and doing their shopping. This is not meant as a "whine" or a "rant" just an explanation so many of you understand what these people deal with on a daily basis.

AutoZone store managers and employees are unfairly treated on a daily basis. Store managers more often than not, don't get a lunch period, never get overtime or compensation time, previously approved vacation time is canceled. They are told to conduct business in such a way as to be discriminatory in their hiring practices. They are prevented from hiring qualified people to perform the job based on bias of the district manager.

The newest policy came about after the recent hurricane on the east coast. Store managers were informed that they would have to open their stores if the power went out by running on "improvised batter power" of which there has been no training regarding the safety. Store managers are often put in somewhat dangerous positions with regard to store operations. For instance, they are required to stay in the store all night (or however long it takes) while contractors come in to take care of floors, then they open the store in the morning and work and entire shift. ((This, in many cases is done after working a full shift the day before)).

You need to understand that AutoZone uses a store manager as fill-in, back-up sales labor. Since AutoZone qualifies them as salaried, they can work them 70 hours in a week with absolutely no compensation, even time off. The complaints on this page, I can almost assure, for the most part are due in large part to the corporate practices of the company at large. I personally have sent (somewhat anonymously for fear for my husband's job) with no response. While this is a fortune 500 company, they are by no means a good employer, they are abusive, retaliatory, and unfair in their hiring, firing, bonus program, worker relations, and just in general. They have no use for employees except as a tool to make money, they do not take care of them, care for them, or concern themselves with fair labor practices.

Day 2: The 3rd party shop wrote a diagnostic report stating that Auto Zone was at fault, stating improper battery installation. Auto Zone was contacted by the shop and accepted responsibility, paid for the 3rd party shop fees and towing to the Ford dealership. Now, Auto Zone said that they will not pay for the cost of repairs.

And then he said, "You're the one who is rude!" I could not believe what I was seeing and hearing. I think he was the manager because he was wearing a gray dress shirt. He had a look on his face like he was ready to strike me. I am 64 years old with high blood pressure. A few other words were exchanged. After I walked out of the store, he actually followed me out and began yelling again at me, telling me to never come back to the store again etc. I think he could be heard a block away. In all of the years that I have shopped at any store, I have never witnessed such uncontrollable behavior. And I have never ever been treated that way as a customer. Evidently, this man feels that he has the right to intimidate people because of his size and supposed authority.

The part was not shipped back to the store after a week so I called the store and was informed their vendor had received it due to the tracking number and accepted it, but had not returned it. After two and a half weeks I was told the vendor stated they never received it. A couple of days later I was told that my part was too bad for repair so it was shipped from the vendor to another company for repair and they too could not repair the part and they would replace my part.

After another week, I received a part that was in worse condition than my original part, which they could not provide to me. And they gave me my money back and said they would not ship the bad part they gave me back because they did not want to go through the problems they had just went through. So now, after a month of all of this, I am back in a truck with more problems than I originally had. My understanding is that at least they would get my vehicle back to its original state and not worse. I am out of a few hundred dollars for a car rental, a bad part, and future repairs due to this transaction with AutoZone.

The lady manager was just really rude to the employee. He was helping us the best that he could and we have no problem with him at all. When I asked for the customer complaint number, she was giving me excuses for the employee. It was her, and not him, who we had the problem with.

On December 2010, I was in an auto accident when my brakes did not engage properly. There was a complete brake failure and the brake pads did not clamp down to engage the anti-lock sys. There was no pulsating action indicative of the anti-lock system. I have found many complaints on discussion boards about these AutoZone Duralast Brakes.

As a result, I rear ended the vehicle in front of me and suffered a broken back. I am scheduled for surgery and I have received therapy but it's not helping me. There is too much pain and my truck is damaged as well.

They were all sitting around a girl with her cell phone laughing and giggling. I walked in and spoke to a gentleman, who asked me many questions for instance " Are you sure you got it at autozone?" making questions so he wont have to work. Finally i get the new alternator, now he didnt look at the part before giving it to me. I got home my husband puts the part in my vehicle and what happened next? The pulley is bend messed up my belt. I called the poughkeepsie store and britney answered again and i asked nicely to speak to the gentleman who i was dealing with and so she transferred me to him and never answered the phone. I then call the beacon store, i spoke to Joe again explained everything that went on...I would reccomend beacon store not poughkeepsie store. After i get off the phone with Joe, Bret calls me and is apologizing and i told him he does not need to apologize it was not his fault. Tomorrow i have to go to the beacon store to pick up the new part

As with any issue involving a renter, we called to confirm employment. I made the call to this store and only asked if this man was still employed with them or not.

Not honoring the warranty is ridiculous. It is an Autozone battery that is still under warranty. I don't care who installed it. The kid said he would sell me another battery though. Needless to say, I told him that if I had to purchase another battery it wouldn't be another Autozone battery. So I went next door to Advanced Auto and purchased another battery.

When the guy from Advanced Auto looked at the battery he was replacing he said "Do you know this battery is still under warranty?". When I told him the story, he couldn't believe that they treated a customer like that.

My next stop will be the Better Business Bureau and "Call to Action", a service the local ABC television station offers to consumers that have been taken advantage of.

Everytime I go in, Danny is hateful. I like to know why he act like this.

I didn't want to make a blank trip so I chose a chisel and hoped we could use it, unaware if we had drills at the site. I gave the cashier/counter woman $20.00 and the $4.99 chisel, even though she was not standing behind the counter because I had seen her check out the person before me. She jokingly looked at the tool and the money and back at me as if to say why I gave her the money. Then, she said, "Don't get unset with me." I assumed that she was joking so I didn't say anything but I just looked at her.

I am a big man and some people think I have a deep voice so I thought it's better not to respond, but rather I just waited until she completed the transaction. She scanned the tool and put it in the bag but didn't put the change in my out-reached hand until I made eye contact with her. I took that to mean that she was joking, maybe trying lighten my day so I smiled at her and left. After leaving the store, I learned indeed that there were drill and bits available on site .A short time later, we had to return to the store to purchase another bit. This time, I sent my son in the store because my phone rang as we approached the store.

I stood outside and tried to talk on the phone. My son returned to the door, and from inside the store, showed me the bit that he was going to purchase. I entered the store while on the phone because the bit he showed me was made of weaker metal and I wanted something stronger. As it turns out, he had the only bit that AutoZone sold. My son proceeded to the check-out counter while I stood near, talking on the phone, and again, the connection was bad, so I had my phone on speaker. The same counter person from earlier approached me and asked me if I needed help. I said no and continued to talk on the phone. The person on the phone asked at the same time as the counter person, "What'?", and I said, "'I am not talking to you either,'' as I looked at the counter person, the counter lady replied (with an angry look on her face), "I just asked you if I could help you." I said (laughing), "I told you no."

She walked around the counter towards me and called me out me an ** out loud. I was shocked and I looked at my son who laughed then I looked at the other counter lady who was not laughing but seemed somewhat shocked herself. We left the store and proceeded to the job site and I called the only AutoZone that was locked in my phone, the location on Elysian Fields in New Orleans, LA. The manager at Elysian Fields gave me the phone number for the regional manager and the Arabi location. I did not have anything to write with and I cannot correctly recall the counter woman's name and the receipt we had was not returned by the second counter woman, instead, she gave my son some type generic receipt that does not even have the AutoZone logo or any transaction numbers.

Two things I am glad about: we did not bring my grandson on the second trip to your store and there are other Part Stores in my city. I will be using the other parts store chains from now on. Your rudeness was uncalled for. Your personnel was completely unprofessional and I believe the exchange receipt was a cover up. I wish you would consider that that was a female counter person and had a male responded to her in an equal fashion, you would have defend her position or banded me from your store or even file intimidation charges with the local police.

Sir or madam or whoever reads this, I will repeat this event with whoever will hear it until I know justice has been served. I was deeply hurt by her comments, not because I am thin-skinned or because I cannot laugh at myself, but because she did it out of hatred and used her gender and the cover of AutoZone to display her anger. Sure, dealing with retail customer can be difficult, so I am really confused on why she chose to introduce negative emotions into our transaction.

Needless to say, I have neither my money or my part. Of course, I shouldn't be surprised because I've also not received the courtesy of a response to my many requests for a status update via email or phone call from their "Customer Service" Dept. since 2/15. I was just told by Audrey that she would send an "urgent" request for a refund that would take about three to five days! This makes Day 10 that I have been trying to get this issue resolved.

I am not some maladjusted crybaby. I am a customer and also someone who has worked in the customer service industry for over 15 years. I am in the Quality Control Dept. of a Fortune 500 company and I monitor calls daily--working with managers, training and our service reps to make sure that our customers are taken care of as quickly and professionally as possible. Why it takes so long to process a refund for a non-receipt is beyond explanation.

I understand that the item was a special order but why should that delay the refund process? Why was my account notated on 2/16 for a replacement and not the refund that I requested? Why have I sent out four emails and made four phone calls (for a total of 44 minutes) and still I sit here with no part and no refund? This is one of the worse examples of "customer service" that I have ever seen or received.

It was Barry ** and Cliff ** who basically interrogated me at work, saying I was in on it. I told my side of the story then they sent me home. A week later I called to see when I could return to work but I was fired on the phone. I was furious, I had nothing to do with it, but the other employees said I did because the kid and I hang out at work. I was friendly with everyone at work. I tried to fight it but couldn't.

Autozone is by far the worst company to work for. I've seen all the employees stealing stuff. My manager at the store was a registered sex offender, Grady **. I've also seen my other manager, Sergio ** steal drinks and chips numerous times. I have dirt on everybody who's still working in that store.

In theory, if a business provides good customer service to a customer, the customer will continue to purchase from that company. Therefore, a large portion of a company's business usually comes from repeat customers and in general a smaller portion comes from new customers who are then converted into long-term customers. Businesses who do not understand this concept and who provide poor customer service will find that their profits dwindle. AutoZone is an example of a retailer that has seen a loss over time due to their inability to provide good customer service. "Operating in a mature and fragmented marketplace, AutoZone's growth has been largely dependent upon increases in store count rather than its same store sales which have been lagging over the past 5 years." This is according to Wikinvest whose stock information is sponsored and provided by E-Trade.

While still the largest player in the industry, O'Reilly Automotive is quickly gaining ground, most likely due largely in part to the service one receives at O'Reilly's. Inputting the phrase "AutoZone customer service" into **** brings up about 5,650 results with pages upon pages of links, the largest portion negative comments. In fact, their customer service rating on Customer Service Board is a 66.87 out of 200 points possible. While putting in the phrase of "O'Reilly Auto Parts customer service" warrants only about 463,000 results, with a large portion being positive experiences. The service, level of expertise, warranty backing, and overall commitment of O'Reilly's has given this company the momentum to be ranked as one of the best retail service providers in the auto parts business. Go ahead, do the Google search yourself and check out the feedback you read, by and far you will see the majority of the AutoZone links to be negative while the majority for their competitor remains extremely positive. Personally, I have been an AutoZone customer for more than 15 years.

In general, most every car I have ever owned has been a lemon thus I have spend a good portion of time and money buying parts at the local AutoZone through out that span of time. Finally reaching the age where I can buy a reliable car and one that doesn't need repairs, I kept my loyalty for the company that has taken care of me over the years, AutoZone, that is until now. In one horrific customer service nightmare of a move, AutoZone, whom I have relied on and been loyal to for years upon years lost my business forever! I am sharing my experience here because I want people to fully understand the magnitude that poor customer service can have on a company. Sub-par customer service can be the catalyst that literally creates the ripple that starts the wave which eventually becomes the tsunami that wipes a company out. AutoZone, consider this your storm warning. The wave is coming.

At the age of 36, I have finally graduated the stage of getting a car that I don't have to work on at least for a while. However, with a new snazzy car, I love my PT Cruise, I decided that while I didn't have to invest the money in fixing the car, I could instead "invest in pimping out my ride" instead. I first stopped in at O'Reilly's Auto Parts, only because it was literally next door to the grocery store I had just left. I was on the hunt for Supergirl accessories for my ride. O'Reilly's had Supergirl floor mats for the front seat, key chain, and decal which I purchased. While checking out, I mentioned that I had been initially looking for Supergirl seat covers and matching back mats. he man immediately offered to special order me the items, and mentioned a few more other Supergirl items he had already in stock.

I told him that it was okay and that I usually shopped at AutoZone anyway and I wanted to check and see what Supergirl items they had in stock to purchase before I special ordered items. I even added, "Besides, I can just order the items there if they don't have them either.” The gentleman at the counter simply smiled, thanked me for my business, and invited me to come back and shop anytime. I spent roughly $25 there before I left, driving to the west side of the city, AutoZone bound. When I arrived at AutoZone I went directly to the car accessories, after all I know how to navigate around the store well.

I should as many times as I have been there! They didn't have any Supergirl items in stock but they did have a catalog on the aisle that I glanced through and found the items I needed to order. In addition, I found a fuzzy pink steering wheel cover that I simply had to have. I grabbed it and the catalog and headed to the counter. Joe, the assistant manager, and another younger fellow helped me. The younger fellow didn't know how to special order items, so Joe walked him through the process. The young man informed me that my custom ordered car seat covers and backseat mats would be in within two days since they had to order them from the manufacturer, but since they were coming directly from the manufacturer, I had to go ahead and pay for them in advance. I did but while I was checking out I mentioned a heater core that I had purchased there about 3 months ago that I had never taken out of the box.

I told Joe that I didn't have a receipt since it wasn't provided to me at the time of purchase. I had purchased it over the telephone and I wasn't given one when I picked the product up either. Joe told me not to worry about it that I was a good customer and to just bring the product still sealed in the box back and that worst-case scenario, I would only be given in-store credit. In addition, he told me to check my bank statement that had the transaction recorded on my card and that he would most likely be able to trace the transaction back, that way, if I wanted to get cash back instead. Joe did go ahead and check my account on the computer. I apparently have a few of them since they reference them with your phone number rather than directly by name and I have had many phone numbers over the last 15 years. He said the transaction wasn't tied to my accounts but that I was a good customer and he would take care of it and no problem.

I left the store very excited about the prospect of having my new car "Supergirl'd out" before the upcoming weekend ends. When Saturday came, I gleefully took my receipt, credit card, and heater core in its sealed boxed to the local AutoZone. A man who didn't know how to look anything up on the system waited on me first. He apologized for his lack of computer knowledge explaining to me that he was an AutoZone delivery driver normally. He went and got another young man who was able to look on the system to see my order. The young man went to the back to get my items but came back a few minutes later empty handed. He then grabbed another AutoZone associate who is the young man who had actually placed the special order who then checked the computer and went to the back to find my items. This associate too came back empty handed. Apparently, my order had not come in on the day promised but he assured me that someone would call when it did arrive.

While I was somewhat disappointed, I have ordered enough items from AutoZone to know that this is often times the case and that most likely my stuff would arrive by Monday or Tuesday. I told the associate that I would like to go ahead and return the heater core while I was there. He looked at me and said, "Joe isn't here. He is at lunch. I don't suppose you would like to wait about 30 more minutes for him to return, would you?“ I told him that I had a lot of things to get done and would prefer it if I didn't have to wait. He went to the back to get the store manager. The store manager, Robert, came to the counter. He was probably 6 feet tall and I am guessing about 400 lbs.

He looked inconvenienced from the get-go but did ask what he could help me with. I explained the situation and gave him the information from my bank statement that even included the store's number which is store number ****. The total amount including tax spent for the part, and the date the transaction went through my bank account. The manager told me upfront he probably couldn't do anything but that he would go back and research it. I stood at the counter for 20 minutes.

While I couldn't see the manager, I could hear him laughing, cutting up with employees, and in general taking his time as though my time held no value. Eventually Robert came back to the counter and informed me that he couldn't trace the transaction as one that came from his store. I pointed to the store number and asked him if that number was for the location we were at. He agreed it was. I showed him the unopened box with the part inside and the side of the box clearly had an AutoZone tag on it with a tracking number, part number, and many other items of reference that I am sure meant something to him. He wrote down some numbers off the box and headed to the back once again. Robert came back a few minutes later and informed me that there is no way I got that part from his store because the only one of those particular heater cores that was sold at his store was sold in November. Was this man calling me a liar?

It sure did seem like he was calling me out as being up to something underhanded. I then recounted the entire experience. Telling him how I had ordered over the phone, he then wanted to know the name of the associate I had spoken to as though I was going to remember that from 3 months ago. He then questioned why the ordered wasn't attributed to my account. I informed him I hadn't a clue and how did I have control over that. It wasn't that his associates' job to ensure that he tied an order to my phone numbers and it’s not my job as the customer. I explained again how I had ordered the part over the phone and how the man on the other end of the line told me it would be in for me to pick up within two days. I gave him my credit card over the phone since it wasn't being ordered and wasn't in stock.

I see a pattern here about what they don’t have in stock which is basically anything that I need it appears. I had gone to the store to pick it up two days later however the part hadn't come in yet. A week or so later, I came back to pick the part up only to find that someone had shipped it back since I didn't pick it up in a timely manner. They then reordered it to return back to the store. Note that they never refunded me even after they sent it back but claimed they didn't have the stock room to continue to hold it in the store for me even though it was paid for.

Once the part was back in the store, I picked it up. After all that, I ended up not even needing the part as once my mechanic tore into the car. We realized it wasn't the heater core that had been leaking into the front passenger floorboard but another issue entirely. When I finally finished recounting the details, the manager simply looked at me and shrugging his shoulders he said, "Well, why do you keep coming to us for things if we keep messing up your orders?“

It was then that I realized he had a point. I told him I would take care of the issue myself and asked him for the District Manager's number and the number for AutoZone Headquarters which he didn't give me but instead gave me a cell phone number that ended in 0427 claiming it was the number I asked for. I asked him to look up my accounts so that I could have the numbers of how much money I had spent at the store in the past. He informed me that I could have the district manager look that information up and that he had already spent more time working on my account than it was worth.

I then told him that he could go ahead and credit me back for the special order that I had made since it wasn't in anyway. He asked for my receipt, which I immediately handed him. He did whatever he needed to do in the system and then informed me all that I needed to do was click okay on the credit card machine and the money would be credited back onto my bankcard. I told him that I wanted to look at my receipt first to ensure that he didn't leave an item off. This apparently upset the manager who was clearly at a loss for patience with me by this point. He reiterated that I simply needed to click okay. I told him as soon as I checked my receipt that I would. He added that there was no need to check my receipt that the tax wouldn't show up until after I clicked on okay. I told him that was fine, but I was still checking my receipt first and then I would click on okay.

He simply couldn't allow me the time to do the math I guess because the man actually took the credit card plastic pointer pen and started reaching over the counter to click okay for me. He asked him to stop, "let me do my math and I will click it!” He was persistent, still trying to click the virtual button on my behalf, disregarding my asking him to give me a moment to look over the receipt. I finally put my hand where he couldn't touch the credit card machine and asked him very firmly to stop it and give me a chance to look over my receipt. He was still trying to get around my hand to click OKAY so I finally grabbed the plastic pointer pen from him.

In the process, my hand slightly touched his thumb, lightly touching him as I reached for the pen. The manager lost it from there. Robert started yelling, I mean loudly, "You hit me”. He screamed over and over. I was flabbergasted. "Are you serious I asked with blatant sarcasm? I looked around and everyone in the store was now staring at us who knows if they had been before or not. "You hit me! You hit me! I am calling the police and making a report against you! “The manager is screaming at this point. Spit is flying from his mouth. He is practically foaming. I didn't yell, though my voice got firmer as I said to him, "You are really that worried about having to deal with a little girl that you are going to pull this?” "You hit me! He interjected again. I looked the man dead panned in the eyes and said, "Mister, if I had you, I assure you that you would know it. Everyone would know it.“

He then started jumping up and down, pointing his finger at me and spitting as he exclaimed, "That is a threat! You are threatening me! I am calling 911! “He started reaching for the phone to dial and I looked at him and informed him that I was leaving, never coming back, and he lost a lot of money based on his behavior. I informed him I was never coming back which of course he informed me I was never welcome back so that wasn't a problem. This is an example of how not to treat a customer. There are so many others, more productive ways that this manager could have handled the situation. He certainly didn't need to infer that I was lying.

Next he could have been very apologetic about the situation explaining that it was out of his hands and give me a number to call thus wiping his hands off the situation but in a professional manner. There are truly a number of ways he could have handled it that would not have escalated the situation to such a point. In no way, shape, or form, however should the manager have attempted to complete any transaction on my credit card on my behalf without my permission, and this includes clicking okay. Nor should he have caused a scene claiming to be hit when he wasn't, and to further that, threaten to press charges against a customer on false grounds.

This man, Robert, the manager of the Moore, OK AutoZone should not be allowed to work with the public. Is this is how he handles customer relations as it pertains to issues. I do not know what motivated this man to behave this way or to pull such an underhanded display of manipulative attention getting stunt. Perhaps, it is due to a borderline personality that cannot handle the stress of dealing with the public or maybe it was his way of trying to discredit my complaint that was surely going to be made his manager. I do not know but it doesn't matter at this point because the damage is done. I made a phone call to my mechanic who has probably spent close to $100,000 with company.

He says they just lost his business. I called several of my best friends and told them the story, again with the same promises that they will never go there again after how I was handled. The fact is I have never been known as a violent person. No one who knows me would say that I am one to pick a fight or one who is generally known for creating conflict. I am known as the person who avoids conflict. I do not like to fight, be it with a fist or verbally.

People, who know me, know me to be a very honest person. I am the girl who tells on herself because if I didn't the guilt would eat me alive otherwise. I have no record of ever getting in a fight in my entire life, so this man claiming these things really upset me. I take it as a direct insult. The fact that this man made a scene with false allegations and put my reputation, integrity, and my personal professionalism on the line in such a way angers so much more than not receiving a refund could ever have done. No one should be treated the way this man treated me, let alone a customer.

I will never darken the doorways of AutoZone again, and if I have anything to do with it, no one I know will without at least hearing my story and making an informed decision to work with a company that allows someone with zero interpersonal and customer service skills to manager a portion of a billion dollar enterprise! O'Reilly's can thank Robert at AutoZone located on **** for their newfound customer. It didn't cost O'Reilly Auto Parts one penny to earn my business or gain me as their newest loyal customer. AutoZone simply handed their 15-year customer over to them on a silver platter the catalyst, poor customer service!

Allen, a sales clerk was a bit dumb! He refused to honor my request and seemed totally disinterested with me. He then passed me on to Mr. Chris, a managerr of sorts, who was rather confrontational and told me 'no, never and get out' if I did not like what he was telling me. I then asked for the store manager who was busy texting someone and told the other manager Chris for me to go to another store and that he was not a deal maker. As I was leaving the store, I noticed other another manager with grey shirt working on his own car while working. I say this because there were at least a half dozen customers not being helped.

I really think most of these Autozoners at this store are unfriendly and uncaring as well unable to follow commercial discount guidelines for business customers.

So I left it as it was before something broke. When I went back to the store and told the "Autozoner" what had happened they said that it was an honest mistake that I should have used STP/14.5 oz. engine stop leak or something close to it. After some searching I got the number to the district manger or should I say the district mangers voice mail. After 2 days I get a call back from the district manger she then started telling me that the AutoZoner that had sold me the product had no recollection of our transition or the product.

But she assures me that if he had sold me the product that he would have told me to read the directions and would have never guaranteed a product for something that it was never meant to be used for and that it was my fault. So after tracking and looking I found the number to the main office in Memphis Tn. after a few calls with 2 other mangers it was determined that it was my fault that I should have read the instructions. When it comes to a so called expert’s advice where does the liability really lie? Now I’m out a means of transportation looks like I will have to take another deployment to Iraq again to get another car. Thanks AutoZone.

Call for a tow truck and called Auto Zone to let them know I will be visiting them real soon. Manager says, they will cover all parts and tow bill. Wow! that's great. Next day, the regional manager puts a stop to it all. Says they need the defective part to be sent to the corporate office to examine. Here we are on November 1st and a $900.00 repair bill and Auto Zone doesn't give a rip! What I thought was going to be a real outstanding backing of a corporation behind their product, has now turned into a joke and a company I will never recommend and actually tell friends, family, car enthusiasts to avoid! I do, however, recommend Motion Auto Parts (Federated Auto Parts) for all their quality parts that are now installed in my truck and running very well! See more.

When I got home I lifted the car and began to work replacing the part. As soon as I removed the original part from the car, I noticed that the new part sold by AutoZone was different in size. I tested it out, and it did not fit. My car was already lifted and disassembled. The store was 10 miles away. I had no second car to drive to the store to replace it. And I needed my car for work in the morning. What I end up doing is, using a metal file, a drill and grinder, I had to shave off and mold the part to fit into my car. What is worst is that the mounting holes on the new part were in a different place.

I also had to shave off the entire edge of the new Transmission Mount. I needed to trim the size of the bolt that connects the Transmission Mount to the Transmission cross bar. I had to re-fabricate the part with crude tools! I ended up working half the night to manipulate the part to fit my car. This was clearly not the right part for my car, but I had no choice. I needed the car in the morning and had to jury rig the part. I will stick with their competitors in the future for my part needs. This was not a problem with any of the employee's inexperience. This was a problem with AutoZone's inventory.

I will not shop AutoZone on again, which is a 10-minute walk from home. The employee's are rude, condescending and talk a lot on their cell phones while chatting with their friends who are gathered around the counter. It's hard to tell the difference between paying customers and the chatting friends. Frustrating when you’re in line waiting to pay for your purchase. Only to find out you've been waiting for the conversation to end.

I am 55 years old and have spent most of my life around, in and under automobiles, including classics and several classes/brackets of race cars. I own four restored cars and my every day driver is the cherry 1997 Grand Cherokee mentioned above. It's reasonable to say that I have a good working knowledge of automobiles. No damages. But it cost me $46 that could have been used for better reasons. Fool me once. The bottom line is that I am very displeased with the service, attitude and the corporate AutoZone

Not comfortable with that. I took my SUV to the mechanic. I told him about the problem and he took the belt off and he said the conditioner was too thick and sticky. He then tried cleaning it twice. Both times that he put it back, the squeaking was still there. He told me the belt was ruined and needed to be replaced. The cost for that was $100.00.

Well, I called AutoZone and spoke to a manager and advised him of what had happened. He said that I should have gotten a new alternator, but he said that I would have to speak the store manger, Jose, to see if I can file a claim. Two days later, I called him and advised him of the situation and he advised me that I should have escalated the issue and demanded a new alternator. Basically, he pretty said that it was my fault for not getting an alternator. He said that he cannot guarantee that I would get some kind of reimbursement; that it was all up to corporate. I had to call them constantly, and finally I received an answer one month later advising that they were not going to do anything, that it was my choice to get the car fixed and there was nothing they can do.

So I am highly upset. I advised him that if he trained his employees a lot better, then I would have not had to pay to get the car fixed again. I advised Manny that if I was going to be out of luck and pay $600.00 for my car, then that associate should be held accountable for their part, too. I had to pay twice. First to put in a brand new alternator that should have worked and again to have another mechanic take it out and charge me again to get it fixed. The total cost to get my car fixed is $600.00, not including the part that they sold me.

At such time, I purchased another starter on credit card and told him I would return to the store when the manager could see me. I had the starter installed by a professional mechanic, returned the old starter to a very nice salesperson who cheerfully refunded my money. No changes were made in the computer to reflect that I had purchased/replaced the 2003 starter. So when the second starter went bad in May 2010, once again, Auto Zone refused to replace it. Here again, they claimed that I had initially purchased a 1998 starter. I asked to purchase a new one and come back when I could see a manager and return the defective one --the same scenario that I followed previously. I hired a mechanic to come to my house and install the starter, but it would not fit as they had sold me a 1998 starter. Upon returning the starter, they refunded the money for the 1998 starter and sold us yet another 2003 starter, which I paid for with debit card. The manager was not available to help settle the issue, so I had to return yet again to explain the series of events.

At that time, I explained to the manager that I needed a refund as my original purchase had been under warranty. I also explained that I had gone through the same scenario two times and the model needed to be changed in the computer. He did indeed refund my money. It is my contention that when the original purchase was made, the wrong model number was put in intentionally in order to avoid replacement of defective car parts. While I did eventually get my money back for the starter on both occasions, I went through great aggravation and demoralization from salespeople. I am not asking for money, I just want to reveal the shadiness of the warranties that the business provides.

Today was July 6th. I had just got out of a meeting and ran over to the AutoZone in Bridgeport CT on 300 North Ave. Not only is this place messy, but the staff is rude and takes forever to tender to the customers needs. I waited 20 minutes for service at 8:15 pm to 8:35 pm. Finally, the kid on his cell phone came to help. I said I need to exchange this belt for the Value Craft brand and will need an additional 4 belts so I can have a set of spares for each motor. The young man then backed off and a heavy set black male jumped in and asked what was the year and make of the car. I informed him it was not for a car but rather a boat motor.

This guy then said, "Where the old belts are?" I didn't have them because I didn't need them. I knew what I needed! This guy then became ignorant and explained that he worked on boats and boat belts are different then car belts. I said that don't worry about it, this is what I need 5 Value Craft 15435. He went on to say he worked at Valentinos Garage in Stratford on the corner. I exclaimed back that I too work on boats, just because I had a shirt and tie this fool thought I was some sort of guy who had no clue how to change a belt let alone read the numbers off the belt. Unfortunately for him, I am owner of Lobo Marine Products, a company who specializes in refitting and re-powering sport fishing boats.

This guy refused to do the exchange and wouldn't sell me the belts I needed. He spoke loudly and down to me, dressed sloppy and finished by saying why don't you go to a boat store. He was beyond ignorant; I just cant believe AutoZone hires and tolerates people like this. AutoZone needs to hire educated individuals. I will no longer utilize AutoZone and will continue to keep my accounts with West Marine and Napa! Well, in summary, I went to AutoZone in Stratford, CT, returned the product, got the cash back and left!

The OBD tool wrote "BAD battery-needs replacement now." Luckily, I had gotten this battery from Advanced Auto so I took it there to get a prorated battery where they also diagnosed it with their OBD tool and said that the battery was good. Suffice it to say that I will not be going to that AutoZone ever again and I will tell others about my experience as well. I wasted my time with poor customer service and with an almost lack of $100 or so (battery) out of my wallet.

After waiting over 2 months, from April 6 to June 11, they denied my claim saying the pump was not defective. I have no way to prove them wrong because they took their pump back and had it tested somewhere. But I'm still out the extra install charge. The manager at the local store made a point of telling me that if I had done the work myself I would have not incurred the extra charges. He also said they cater to the do-it-yourselfer. I checked the front of the store and the receipts. I saw no disclaimer there. All in all, it's a bad and dishonest way of doing business. I lost $151 because their product failed. They lost a customer, and I will tell anyone who asks to avoid them.

While I was installing battery, a female employee knocked my ratchet set off when brushing against it, no apologies, no offers to help to pick pieces up. She walked back into store. I get all the pieces picked up. I realized my terminal needs replacing but the terminal I bought would not fit. Fortunately for me, another customer parked next to me who happened to be a mechanic, noticed my broken terminal and not only gave me one of his spare terminals, but helped me install both it and the battery. I thanked him profusely. He told me many people have complained about the poor service this store has.

After battery was installed, I tried to return unused terminal to store but manager refused to honor it, even though I had the receipt. So I left store completely disgusted and angry over the poor service and treatment I received. I pulled into another AutoZone down the street and they honored my refund on the terminal giving my money back. I told this AutoZone that the other AutoZone where I bought it would not honor my refund on terminal nor honor the free battery installation guarantee I requested. The manager at this store said they are violating company policy and gave me a AutoZone phone number to file complaint. Had I gone to this AutoZone instead I would have been spared all this grief!

I will still continue to patronize AutoZone stores except for the one store where this incident took place. I will never patronize that store ever again! Live and learn! I seek no legal recourse. I just want to get the word out that there are some worthless employees who choose to not follow a company promise to provide a free service when asked, either because they are inconsiderate, incompetent or just plain lazy! Perhaps all of the above. With the bad economy and the persistent high unemployment rate, I hate seeing worthless incompetent people holding jobs that many valuable and much more qualified unemployed people do not have.

I went to the store here in Ocean Springs for U joints and they told me they were $90.00 and it turned out that they were only $20.00 dollars. The only thing I can think of is that they are running a double program on their computer or either the main Auto Zone company computer. I went there to find a code scanner and was told that they don't carry them anymore and read it for you because you drive an older vehicle.

In two years, my truck will be twenty years old. Not everybody can afford to buy a new vehicle every day. Plus, it appears they have a nice scam going with used parts with companies that they know like Ever Drive. Who guarantee the parts with the guarantee being all lip service? It's been part of the old rip transmission game. They send you out a transmission that is defective and won't honor their warranty. The difference is they have added the internet. A lot of people in the 80's got arrested for this same thing in CA.

But then he said that if they charge it and it reaches 12 volts that they will not warranty it. I said well go ahead and charge it, it will reach 12 volts but will not hold 12 volts under load. The store manager said that doesn't matter if it will not hold 12 volts under load. He said if they can charge it to 12 volts, that according to AutoZone policy the battery is good. Obviously with this kind of policy that AutoZone is using, they have no intentions on backing up their warranty or products they sell. I had to purchase a new battery from another parts store who very easily determined that the battery was no good with a charge and load test.

I called AutoZone at Pasadena on Spencer Hwy and talked to a lady. I explained to her the situation and she said that any AutoZone will refund me my money. All I wanted was to exchange the alternator with AutoZone, but she didn’t want to exchange and instead she told me to buy it from somewhere else. Anyways, I ended up buying from Advance Auto Parts. After spending another 4 hours at shop and $100 installation again, I took the alternator back to AutoZone on Bay Area.

First they said it’s not their alternator; then they found out that it was their but refused to give me refund back on the alternator and said that their is nothing wrong with it. I told them my battery light was on and the car was taking lots of jerks and also making a noise, too. Manager was very rude and basically told me, "Get out of my store and do what ever you could." I called their DM, but no response from them too. I did what ever AutoZone told me to do it. I don't want to argue with anyone. I just want this issue resolve. Thanks.

The employees were very polite and helpful but could not explain the discrepancy. They suggested that I return to the dealer for an explanation and possible reimbursement. I went back to the dealer and spoke to the VW service manager. He could not explain either but asked if I could go back to Autozone and ask the manager if he would be willing to speak with him on the phone. I think our attitude was "How can we solve this problem?", not trying to cause a fuss, because indeed the Autozone battery may be just fine or someone's tester is malfunctioning or using different criteria.

The Autozone manager was extremely rude and would not even listen to me. He did not even know what I was going to ask of him. I would like to point out that all through this process, I was extremely polite and non-accusatory, just trying to figure out the problem. I walked into the store and he said, "We've tested that battery and there is nothing wrong with it, just get the hell out." I then responded in kind and left (for good). So I now have two batteries and no explanation, along with a very negative feeling toward Autozone.

That was very rude and upsetting. Just so you know, we are rebuilding a 1983 Monty Carlo and Advance has been so happy with the $3,098.45 we have spent their. It could have been your store, we are not done, we will still spend around $5,000.00 more at Advance Auto Parts!

AutoZone had to go through another company to get a replacement. While waiting for it to be shipped, I found out that it had failed testing and was being delayed another week. I was also told by AutoZone that I would be reimbursed the money for the installation of the second transmission, which has yet to happen. When the transmission finally came in, in January '10, I paid the transmission shop for the installation out of my pocket and I am still waiting to get reimbursed from AutoZone.

3 weeks have now gone by and the new transmission has already failed. There is a crack in it and it is leaking fluid everywhere. I informed the AutoZone regional manager and I am now waiting for their bureaucracy to decide what they will do this time. I have been without my vehicle for weeks at a time and have put out money that I am worried will not be returned to me as promised. This is all because the "rebuilt" transmissions I have purchased were of terrible quality and were merely transmissions that had failed and given quick patch jobs so they could be resold.

AutoZone continually dodges my calls and questions. They give me an attitude and ask me, "And how am I supposed to take care of this?" Am I to be without a vehicle for another month? I have had to constantly keep on them to get anywhere, and yet, they still drag their feet without any concern for my situation. I live in the suburbs. I cannot get anywhere without a vehicle! It should not take a month to exchange a product and I should not have to pay for their poor choice in manufacturers. I don't have a vehicle!

Again! I was stuck for a month last time, only had my truck back for three weeks, and now I'm stuck all over again. I paid to have the first transmission to be installed, the second, and will probably be expected to pay for the third installation as well. I was told that I would be refunded for the second install, but still have not seen that money. They have not yet said anything about third install.

Once we got there we were given a part by James and we paid for it (halfway done, right?). Rob mentioned right before paying it that it didn't seem to have the correct connector, but since he did not have the other piece (his error), we had to go on James' persisting that it was the correct part. Once we returned home we found that we had been given the wrong part. So we took the correct broken part along with the one we had just purchased, all the way back to the store where they refused to give us the money back and instead told us that we could go to another store 5 miles down the road and exchange it. While paying the difference of course.

Walking another 5 miles there meant walking another 8 miles home, and so we asked if they could have the part sent from the other location and were told by Al, "not for one customer". The entire time we were at the store, no fault was admitted and no apology was made. If James would have told us in the first place that an error had been made and they did not have the part, we would have been able to perhaps find a ride to one of the locations that had it. I'm not surprised that I was unable to find the customer complaints on the website. Thanks Auto Zone, you managed to turn a $40 problem into a $200+ problem (yes I did the math of what our net loss would be).

I know that it was based on a purchase that was made in November for a customer (not me) who thought she had purchased a part in May so out of good customer satisfaction, on my own time, I returned the part for her and told the other AutoZoner to look up the part on two different phone numbers. Whatever he did, he returned the items as warranty; the money was returned to the Original credit card purchased on (not mine) and the next thing I knew I was fired for trying to defraud the company.

I have never defrauded anyone. I don't have a criminal record nor have I done anything to have been talked to or treated in this manner. I wasn't even allowed to tell the LP or the DM my side of the story. I was forced out of the store; a criminal ticket was issued and now I have to go to court. I have always been an employee who takes pride in my job. I have customers who follow me from store to store regardless how far it is or overpriced the products are because I can be trusted. I never had any type of verbal or written warnings and to be fired with no reason and an accusation of this magnitude is ridiculous!

I have called Regional Managers Corp. Offices and everyone in between; I keep getting runarounds. I'm told one thing by one manager and then it never happened. I'm sure it has nothing to do with the complaints that my wife filed with HR in Regional Office about management in the store or how illegals are working for the company and cover up is being done and things being covered up because I refused to kiss ** to certain people.

Totally amazed, I went to another line and waited (for the third time) to be served. When I got to the counter, I asked who the manager on duty was and proceeded to tell him of my experience with Troy. On hearing this, Troy started to argue, but the manager waved him off and continued to listen to me. I told him that either he wanted my business, or he didn't, and insisted that he take the time to check my vehicle (by this time, I've been waiting over 20 minutes). He read my code and explained the issue to me.

When he finished, I told him I wanted a corporate phone number to call and file a complaint against Troy. I also told him I wanted the store ID number and Troy's full name, which he gave me. Upon hearing this, Troy argued that I was not next in line at the time I approached him (even though he had waited on the 3 other folks in line in front of me). When I told him I had already been through the line once prior to talking to him, he blurted out, "I didn't know that." When I reminded him that he had served the 3 others in front of me with no hesitation, he had no response.

I served in the U.S. military for 20 years and was stationed in countries that would much rather have shot an American then to say "Hello" to one. Never was I made to feel more insignificant than I was that night at AutoZone. It appears Troy has "customer relations" issues. Maybe he should look for a new line of work that does not involve customers. I will never shop at AutoZone again. It looks like Pep Boys or O'Reilly Auto Parts for me from now on.

The employee looked at the distributor but didn't know what he was looking for, but checking to see if it's dirty. I informed him I had been working on cars the whole day with my greasy hands and attire so there’s going to be left a little film on the dizzy, which I had wipe off as much with a rag. But he kept saying it looks used and I can't accept it. In my mind, it's a remanufactured item, which when I got it out of the box looked like it was re-fixed from the factory but wasn't cleaned perfectly. I get the blame of it's as a used item and they can't accept it.

He asks for a manager approval from a rude unprofessional Andres. He looked so hard to find specs of little dust and dirt just so he can deny the refund and walks away accusing me of using the item. He can't take it back and if I want to talk to a real manager, to come back Monday. He continues to accuse me of damaging the dizzy and having scratches and contamination, which were already there when I bought the item and took it out the box when I got back home. I didn't know I had to take pictures of the item of how it looked before and after just so I can get my refund without being harassed or accused of or made out to be a criminal from some rude, no customer service wannabe manager who gets to decide whether a return gets through due to how he is feeling at that moment.

Andres and the other employee needs to learn what customer service is about. We are paying customers and don't need someone that has an attitude and no manners to second guess our integrity. He needs to be demoted or retrained if he was even trained and make him understand what customer service is about and not accuse the customer on what he thinks they did or didn't do. He needs to understand that all parts don't come out squeaky clean especially when the part has been Reman. He needs to go through each Reman part and new part to understand the concept of what a remanufactured part is and how it will look from time to time, rather than throwing a little kids tantrum when he knows the customer is right but don't want to man up to it and rather have someone else deal with the return. It’s a waste of time for me and every other customer that has to deal with his stupid time wasting idea of customer service.

On another note, AutoZone employees has no common sense on parts they sell, everything they know is on the computer in front of them. If you don't check your part and just put it on it almost will not be the right part. By the time you notice it, there's that same trouble that you thought you fixed with the new part that you thought was right for your car just because you trusted AutoZone and their customer service-less and careless workers.

I have since been trying to pursue reimbursement for the first starter, but I have been unsuccessful. Although the exchange was allowed through Midas Muffler, AutoZone indicated that they had an expert test the first starter and it was okay. They have since retained this part. I have paid for two starters and only one has been installed in the car, and the second is in AutoZone’s possession and they have declined to answer my requests for reimbursement. Their reason has been the starter was tested good, but why did they exchange it in the first place? And why do they choose to retain the starter? Thank you for your assistance.

And to the women who was mad about the employee answering the phone while he was waiting on her, the reason for that is we also get in trouble if the phone rings more than 3 times. I also think that rule is crazy, I believe if a customer is in the store they should be waited on first. But just to let everyone know it gets crazy in the store at times so please understand that most of us try everything we can to make sure everyone is waited on in a timely manner. Thanks.

At the moment I couldn't remember where I purchased the part, and because I needed my car, I went ahead and had Merchant's install a new one. The manager at Merchant's told me to let him know where I had purchased the distributor and if I had any problems returning it he'd see what he could do. The next day my son reminded me that we'd purchased the part at Autozone and it was warranted.

I then called Autozone and explained what had happened. They looked up my purchase in the computer and told me to bring the distributor back. After work, I took the distributor back to the Autozone on Midlothian Turnpike in Richmond VA. I got there around 5:30 and was initially helped by a young man who was new and could not pull up the purchase in the computer. He referred me to what looked like a more senior employee. He must have been because he was telling the other employees what to do, while trying to complete the day's deposit. He stopped what he was doing briefly to show the young man how to take care of my return. He then went back to trying to figure out the deposit.

The poor new employee was totally lost, and asked for help again. This time he was told to ask me to wait a minute while the deposit was completed. The minute turned into more than 20 while the senior employee handled the deposit, the phone, helping people find parts, etc. I amused myself by talking with another employee (who could not help me) and looking at items on the shelves. When the senior employee completed the deposit (20 minutes later) he took the defective alternator, found my purchase in the computer, and was about to refund my nearly $400 when he remembered he had just made a deposit.

At first he told me I'd have to come back tomorrow, which was fine with me. He then said Wait a minute and went to talk to the manager, Willie. He came back to me with a sheepish look on his face and said that his manager had told him not to refund my money, but to give me a replacement distributor. I was shocked! What was I supposed to do with another distributor? The one in my car was already replaced, I had paid another $374 for the second distributor and another $200 for labor, and I had absolutely no need for a distributor to sit in my garage....a $400 paper weight. I attempted to reason with Willie, explaining the situation to him. He would not be moved. After I lost my patience with him, I took the replacement, came home and tried to get hold of the Autozone head office. I got no response, and to this day, have heard nothing from anyone.

I paid nearly $400 for the first distributor which failed on a busy highway, 5 months later. I was fearful of being hit when my car stopped in the middle of the road. I had to have my car towed, then have the distributor replaced. I spent another nearly $600 having the new distributor replaced. I left work early to get to the Autozone to take the part back. I make something like $30 per hour, so that time is wasted. Economically, I am out over $1000. Physically, I was stressed, angered, and at one point actually fearful. I am never again going to use Autozone for any of my numerous automotive purchases and I am going to tell everyone I know not to shop there. There is a very nice Advance auto as well as a NAPA nearby that will get all my business.

i don`t know what the big deal over a one dollar pack of lube is. here is another instance where the one dollar pack of lube came into play that autozone lost twenty dollars. i went into the store and bought several items. the salesman was so hell bent to sell me the lube he forgot to charge me for a twenty dollar belt.

This fell on deaf ears. What was I suppose to do walk home, I'm seventy years old? By- passing the start leg did no damage to the thing, It was already shot. What is a guy to do when they will not honor their parts. The thing lasted less than two weeks.

I live over twenty miles from town and I made a special trip to have this thing taken care of. Well it has been taken care of -----by NAPA AUTO PARTS

I called the DM 2 days later. I told him about the situation and He told me that the Manager should not have treated me this way. He agreed to split the difference in the price of the new battery he just needed to call the store manager and arrange it. He called me back an hour later to tell me that he could not give me my money back because of some state tax requirement but that he would give me a giftcard instead. I offered to let him put the money on one of my credit cards if he did not want to give me cash. He refused and told me he could only give me a giftcard. I cannot get my money back from them and they will not stand by their warranty even though the new battery looks just like the old one. It even has a manufacture date of less than 3 years. They took my money, and they insulted me twice and changed their story. I was in retail for 10 years. You don't do this to a customer.

I was out the cost of a new battery approx $100. I was also insulted and lied to by two members of their management.

I left and went to ADVANCED AUTO PARTS the guy meet me at the door and asked how can he help me. I asked him to read the code in my computer and he did and he was happy to have a customer. I always have a good experience at advanced auto parts I would recommend them if you like getting treated good. I spent 105.00 dollars on this visit.

Then she came to help me and all i wanted was to get my check engine light tested so i could find out what was wrong with my car. And i drove out of my way to go there to get the service check because it was offered free there and the woman who seemed like the manager was annoyed and told me that the store doesn't do them after 5pm. I was so upset but i calmly left the store not seeing a sign anywhere that stated that they only offered that til 5pm. I felt that she was just being lazy when i waited in line for about 10 minutes and she saw me waiting there but when she finally came to help she pretty much refused to help me.

Then she came to help me and all i wanted was to get my check engine light tested so i could find out what was wrong with my car. And i drove out of my way to go there to get the service check because it was offered free there and the woman who seemed like the manager was annoyed and told me that the store doesn't do them after 5pm. I was so upset but i calmly left the store not seeing a sign anywhere that stated that they only offered that til 5pm. I felt that she was just being lazy when i waited in line for about 10 minutes and she saw me waiting there but when she finally came to help she pretty much refused to help me.

Well because of this rude and lack of customer servise i will never shop at an auto zone willing again. If she was that rude then the rest of the stores must eb the same. And i always have car problems so now my business will definitely go somewhere else. I would rather pay a little more to get nicer people to help me cause free or cheap isn't always better obvously

One of the other salesmen came out and asked him to hurry for he needed him inside. He was done right after that and told me, I was good to go!. I went back in to the store and purchased a second light before we left. My neice and I got in the car and drove to my brother's house 4 miles away. Less than half the way there my car was smoking under the hood. By the time I pulled into his neighborhood, my neice yelled out that my car was on fire. We jumped out and called 911.

I called Autozone while waiting for the fire department to get there... took them less than 7 minutes and we were told on the phone not to put ANY water on it at all. Just to stand back and wait for the firemen to get there.... I contacted AutoZone many times regarding this issue just to be passed from one person to the next and then of course to be told that it was not their fault. They came and took the car somewhere at one time and had it tested by one of their professionals ~ and came back with it not being their fault. The fire marshall states that it started in the area of the bulb. Please keep in mind that he had changed the wrong bulb and it is in that area that the fire started. So it could not have been from the bad bulb or anywhere near it.

Consequently my car was totaled! The area where the bulb was replaced was the cause of the fire. It burned so hot and so fast that the hood had to be pryed open and one of the tires had even caught on fire. My father had recently passed away and that is what he left me in his will. He didn't have much but he cherished his car. Took excellent care of it. I have all records.

Since then I had made it a point when customers park there to remind them that it is NOT a parking space and if they could please move there vehicle. Some comply, others leave to move it and don't come back. the bottom line is that I am concerned with the safety of the pedestrian instead of the convenience of the person that parks there. Granted, the lot right there is not a fire lane or a no parking zone, but it blocks all vision of drivers entering the parking lot to pedestrians walking from behind the vehicle.

It's too bad to risk someones personal safety to save an account that doesn't understand can you please put your vehicle in a parking spot! When people park there it makes it dangerous to customers leaving the store!

Bottom line is that Autozone chose to keep the customer over a tenured employee. Business is business, but injury lawsuits are costly.

I asked about my money back for the warranty or at least honor it one time. He again laughed and said no. I became angry at this point and asked for the manager. The manager on duty at the time came out and as I am explaining the situation and telling him how rude and insulting Carlos had been, Carlos is standing ten feet away snickering, huffing and laughing the whole time. I finally left the store seeing nothing was to be done. I then contacted Autozone directly and was given a canned response that they would be in touch soon.

I am out the money for a battery, a warranty that was not supposed to be sold anyway and completely insulted with not even an apology.

As the phone was ringing for the 4th time I finally told Ryan he needed to allow someone else to answer it because it was my turn to get what I needed and get back to work. Ryan did finally allow someone else to answer the phone. But the whole time he was putting in a new battery he continually was telling me how rude I had acted, I needed to learn to wait and I must be having a bad day. I was having a good day until I had to deal with this store employee.

I feel that if I had been a sweet young female he would have helped me immediately (I am in my 60's). I feel if I had been male I would have received better service. I feel this young Ryan needs to be educated on customer service and age or sexual discrimination. I went away from getting my battery not feeling like I want to ever walk inside that store again.

I argued with the salesperson and they said that my car alternator was bad. I asked them to test the alternator. They tested it in front of me and everything looked good. My car alternator was charging around 13.7Volt to 14Volt. In a desperate move to show I am wrong, the salesperson continue to switch the test machine until he got a number 37A, then he told me that my car alternator was bad because a new one charges at 97A (even though it was listed as maximum Amp for the new alternator in their computer list). If the alternator has to recharge the battery at 97A, I think the battery is really bad or it will burn my good battery. So I continue to argue with him and escalate it to the assistant manager, Eugene.

Unfortunately, I got a bad assistant manager in this location (Union City). Instead of trying to help me, he just scolded and insulted me in front of other customers and blamed the whole things to my car alternator. I left the store feeling humiliated, a big increase on my blood pressure, increase on my heat beat, really upset. So the next morning, I found out that I was right and the car battery is almost dead (I just left the battery in the car for one night after I installed it). Luckily I could still start the engine. This time I drove the car for an hour to work and recharged the battery at the same time, and hoped it would not die when I was ready to go home later. Luckily, the battery still had enough juice and I could start the car and drove it back home in the afternoon. I decided to go to Costco to get a new battery on the way home, but on the way there I stop at Autozone in Fremont and pushed my luck there.

This time I pretended to just got a battery problem and I asked the sales person (he looked like he was still new there) to test the battery in front of me. While he tested it, he told me that my car alternator was bad because the test machine showed everything is ok (well, I guess he is not that new and have been trained to say this too). Fortunately for me and unfortunately for him, the test machine showed BAD BATTERY at the end of test and we both saw it. This time he could not make any excuses and I got a new battery. Lesson learned: NEVER NEVER BUY WARRANTY CAR PARTS OR BATTERY AT AUTOZONE. If you still insist to buy the auto part there, then you will have to hassle with them later when the part falls apart. If you are lucky like me, you will get a new salesperson and you will get the auto part replaced at no cost. If you are unlucky, you will get the Eugene guy and you will get high blood pressure, have to spend extra money to prove that you are not wrong to them, and still don't get the auto part replaced (more extra money). This is my last visit to Autozone. Next time I am in need to buy auto parts, I will go to Kragen for sure. One month after this ordeal, my replacement car battery is still running good. My old car alternator still recharges the battery well.

When they got back and put the fuse on, my car still would not start. Another guy came to work on my car to figure out why would not start and discovered that the first guy put the battery on backwards. They turned the battery around and every time they would try to put the positive terminal on there was a spark. The general manager decided to call her husband to figure out what was wrong with my car. He finally got the car to start up then it started to smoke.

All the parts under the hood had to be replaced they were melted and the paint was peeling off the hood and on the sides so a new p[aint job was needed and even the tires were starting to melt.