AutoNation Toyota Weston Reviews

I purchased a used vehicle from AutoNation Toyota Weston on June 6, 2026. During the finance process with Finance Manager Manuel **, five additional protection products totaling $8,575.94 were included in my financing. The products were Extended Service ($4,193.36), GAP ($1,200), Tire & Wheel ($1,441), Maintenance Plan ($835.28), and Cosmetic Wheel Protection ($906.30). I did not knowingly authorize these products as they were presented to me. I was also told that certain products were required, which I later understood to be optional. After discovering the issue, I contacted AutoNation Corporate Customer Relations and requested an investigation and cancellation.

Deeply disappointed with service at AutoNation Toyota Weston. They put windshield wipers on incorrectly, chipped paint off the hood of my car in August. I travel for work, so I arranged to have it fixed in February. They told me my car was ready for pickup, only to find out they were unable to match the paint color and only put on a clear coat. Why didn’t Juan ** tell me on the phone before I arrived that they did not repair the chipped paint? They expect me to return in June to get another rental car for 3 days for them to fix the paint. The manager I spoke with was rude and uncaring. Poor work ethics, unkind to their customers. This has been a complete waste of my time and energy watching them make one mistake after another. I would NEVER recommend this dealership.

They put a brand new engine in my new truck due to a recall and when I picked it up and started it I could not believe what I was hearing... they put a broken engine that sounded like a diesel engine in my brand new Tundra! They also messed up my drive shaft or something in my suspension system because my truck has a popping noise in my steering column when slowly going around corners and vibrates horribly when driving straight.

I want to share an issue I recently experienced with my almost brand-new Toyota RAV4 XLE Hybrid, which has just a little over 14,000 miles. While driving, the dashboard suddenly displayed a warning saying there was a “Problem with the Hybrid System” and instructed me to contact a dealer immediately. I had no idea what the issue could be and assumed it was some type of computer or hybrid system malfunction.

I had an absolutely terrible experience recently at this dealership. I saw they had a 2020 Cadillac Escalade for sale. Being 2 hours away I called to make sure it was not involved in an accident or had been painted at all as I didn't want to waste my time driving over if it had. They assured me that it had not been in an accident and that it had not been painted. I trusted them but that was a mistake. They lied to me on both accounts which I didn't discover for a few days. I called the dealership to complain that this is not what I agreed to buying. The manager told me it's perfectly acceptable and that he would do nothing about it. I was told this car was covered by a bumper to bumper warranty for 4 months or 4000 miles.