AutoNation Chrysler Dodge Jeep Ram Katy Reviews

Awful service: get preapproved online and make the purchase; everything's good. They ask what time and when you want to pick up your vehicle! If you purchase online becareful cause here's the scam, if you get a phone call from dealership don't answer, just go buy what the application you agreed to online schedule, cause if answer your phone from dealership they make appointment then they gonna go through the whole process and make you buy it twice then they either sell the one or you bought someone a new vehicle.

I bought a car from AutoNation on June 20, 2024, and the experience was very disappointing. I live in Washington and had to fly to Houston to pick up the car. Before flying, I told Diego Delgado over the phone that I wanted to use my own financing because the rate was better. He said I had to do that in person and assured me they would hold the car for me. When I got there, I started working on the financing with Sunny **. He said I couldn't use my financing because of some cyber attack and insisted I use AutoNation’s financing. I told him my financing was with Navy Federal Credit Union and asked him to call them, but he refused and claimed it was company policy not to accept outside financing. When I asked to speak to his manager, I was told the manager was in a meeting. Sunny made it clear that if I didn't use their financing, the deal was off. Since I had flown all the way from Seattle, I felt forced to agree.