AutoNation Chrysler Dodge Jeep Ram Katy

AutoNation Chrysler Dodge Jeep Ram Katy Reviews

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About AutoNation Chrysler Dodge Jeep Ram Katy

AutoNation Chrysler Dodge Jeep Ram Katy offers new and used domestic cars. The company also offers oil changes, tire services, tire sales, parts sales, brake services, repairs, diagnostic checks, battery services, recall checks and maintenance services. The dealership provides financing for all customers regardless of credit. AutoNation Chrysler Dodge Jeep Ram Katy has been in business since 1996 and offers services in Spanish.

Company information

Address
21777 Katy Freeway, Katy, TX 77450

Phone
281-715-6920

Website
https://www.autonationchryslerdodgejeepramkaty.com/

Hours of operation
Monday: 9am – 9pm
Tuesday: 9am – 9pm
Wednesday: 9am – 9pm
Thursday: 9am – 9pm
Friday: 9am – 9pm
Saturday: 9am – 9pm
Sunday: Closed

AutoNation Chrysler Dodge Jeep Ram Katy Reviews

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    How do I know I can trust these reviews about AutoNation Chrysler Dodge Jeep Ram Katy?
    • 4,476,910 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
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    Customer ServiceContract & TermsFinancing

    Reviewed July 4, 2024

    I bought a car from AutoNation on June 20, 2024, and the experience was very disappointing. I live in Washington and had to fly to Houston to pick up the car. Before flying, I told Diego Delgado over the phone that I wanted to use my own financing because the rate was better. He said I had to do that in person and assured me they would hold the car for me. When I got there, I started working on the financing with Sunny **. He said I couldn't use my financing because of some cyber attack and insisted I use AutoNation’s financing. I told him my financing was with Navy Federal Credit Union and asked him to call them, but he refused and claimed it was company policy not to accept outside financing. When I asked to speak to his manager, I was told the manager was in a meeting. Sunny made it clear that if I didn't use their financing, the deal was off. Since I had flown all the way from Seattle, I felt forced to agree.

    During the contract signing, Sunny conveniently left out the $3,000 rebate that was originally included in the pricing. I caught the mistake and had it fixed, but it seemed intentional. Finally, on July 3rd, I got access to my financing account and immediately refinanced with Navy Federal Credit Union. I got approved for a rate that was 4.15% less than what AutoNation offered. NFCU made the process easy and straightforward. If you’re eligible to bank with them, I highly recommend it. While I like the car, the way this deal was handled was shady and dishonest. Calls to other AutoNation dealers confirmed that accepting outside financing is not against company policy. AutoNation needs to address these shady practices. Based on my experience, I can't recommend this dealership.

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    Inventory

    AutoNation Chrysler Dodge Jeep Ram Katy is a new and used car dealership. The company’s new inventory of cars, trucks, minivans and SUVs includes the following:

    Chrysler

    • 300 and Pacifica

    Dodge

    • Challenger, Charger, Durango and Hornet

    Jeep

    • Cherokee, Compass, Gladiator, Grand Cherokee, Renegade and Wrangler

    Ram

    • Ram 1500 Classic, Ram 2500, Ram 3500 and Ram Promaster

    The used vehicle selection from AutoNation Chrysler Dodge Jeep Ram Katy varies based on when you visit the dealership.

    AutoNation Chrysler Dodge Jeep Ram Katy services

    AutoNation Chrysler Dodge Jeep Ram Katy offers the following services in addition to vehicle sales:

    • Battery services
    • Brake services
    • Diagnostic checks
    • Maintenance services
    • Oil changes
    • Parts sales
    • Tire services
    • Tire sales
    • Recall checks
    • Repairs

    AutoNation Chrysler Dodge Jeep Ram Katy return policy and guarantees

    AutoNation Chrysler Dodge Jeep Ram Katy offers a five-day or 250-mile money-back guarantee.

    AutoNation Chrysler Dodge Jeep Ram Katy warranty options and providers

    AutoNation Chrysler Dodge Jeep Ram Katy offers a 12-month/12,000-mile limited maintenance and repair warranty. It also offers several vehicle protection plans with a range of services, including the following:

    • Appearance protection
    • Cosmetic wheel protection
    • Dent protection
    • Diminished asset protection
    • Gap insurance
    • Maintenance services
    • Repairs
    • Roadside assistance
    • Tire and wheel protection
    • Windshield protection

    Extended warranty coverage varies between different automakers:

    AutoNation Chrysler Dodge Jeep Ram Katy financing options

    AutoNation Chrysler Dodge Jeep Ram Katy provides dealer financing through loans and leases. The company has an online application, which you can fill out before you visit the dealership.

    Alternatively, you can approach a lender directly to obtain a personal loan for purchasing a car.