American Dream Auto Protect Reviews

Mr. ** provided excellent customer service during our conversation regarding your Vehicle warranty service plans. He was very professional and acute in his explaining the service plans. I was able Endurance policy owner and never tried to downgrade Endurance but spoke about the differences between the two policies and how American Dream could be a better option. Please thank him for his great customer service.

I am so thankful for my communication with Sam **. Due to unforeseen circumstances, I needed to cancel a new policy and get a refund. Sam offered me some options and greatly understood my situation. I am grateful for his understanding and in the future I will probably be one of his best customers. Thank you for such wonderful customer service.

I chose American Dream Auto Protect because the service is better than other companies. I had a friend of mine that had Endurance, and they turned down his claim. So, my friend dropped them. I’m not gonna go with Endurance either. That’s why I signed up with American Dream Auto Protect. The process was easy, straightforward and self-explanatory. The person I spoke with was knowledgeable about the products and services.

I went online looking for the best options for insurance on my vehicle, and I probably called four companies. When I called American Dream Auto Protect, I thought it was better. The representative was very nice and not pushy. The price is right, and according to what he told me, the coverage was excellent.

I have a warranty under another company that I’m not satisfied with. I switched to American Dream because of the representative who was able to answer my questions with confidence and seemed very knowledgeable. The signup process was very easy.

I’m a retired person, and I thought I better protect myself financially with another warranty because I had a warranty that expired. I looked at all the major ones like Endurance and CarShield, but I like the premium at American Dream. I also like their coverage. While I was satisfied with their representative, they said they were gonna send me a declaration page but I have never received that.

I got American Dream because the previous contract through the finance company just ended. I went over the policy a little bit and as much as I can see, they matched the offer over the phone.

I have an older vehicle and I wanted to have some coverage for a while in case something weird happens. I looked at six different car insurance online and I reached out to four of them. I liked American Dream the best because of their pricing and the coverage. Also, they were willing to delay when it starts because I still have time left on my current warranty. I signed up to catch the rate and then they placed it on hold. The reps seem to be knowledgeable and they are not pushy. They were amiable.

I was also mailed a copy of the contract.

I have a 2008 Porsche 911 that I got insured through American Dream for the warranty. I found them online, and a colleague has experience with them with his older vehicle. So, I purchased a six-year extended warranty because it’s an older vehicle. American Dream was one of the few companies that would actually offer an extended warranty for these cars. My other friends warned me against going with American Dream because they said that it’s an older car and that they’re gonna fight me on things. But I have yet to submit a claim. So, I hope it’s gonna work out. 

Wasn't sure what type of coverage I needed. However, the agent (Issiah) I spoke with explained the coverage that coincided with my budget, the savings I would receive and leave me with a peace of mind. Definitely would recommend their services to family and friends.

This is the worst experience I could’ve imagined. Before purchasing the policy I asked very specifically, "Was it à la carte or was everything covered?" I was told everything on my engine and transmission was covered specifically. I was told the car was covered. The first issue that I have with the check engine light has turned into a nightmare. The car has been in the shop for almost a month. They kept telling me that my mileage was over the allowed amount. Today finally they looked at the paperwork that I was sent in several times as well as my mechanic and realized that they were wrong. They submitted again for approval only to send me an email telling me that the claim is denied because the part is not covered. Exactly what I asked from day one has turned out to be a lie by American Dream.

I had a terrible experience with this company. I paid for their highest level of service, Platinum. After the initial 30-day waiting period, I tried to initiate a claim. I was out of town and the gravel guard underneath my car was damaged and needed to be replaced - a $400 repair, at most. waited over a week to get approval for this simple claim. They were extremely difficult to reach, the mechanic was extremely frustrated at the amount of time they spent trying to get authorization. After 5 days and no success, I paid for the repairs myself in order to get home. I called to cancel my policy (only 45 days old) - the agent was incredibly rude and extremely high pressure - all he wanted to do was keep my credit card on file.

I called in to change my info on file so there wouldn’t be any delays for my auto payment. I clearly stated this to Sonia the manager in customer service. She even repeated back to me and she proceeded to process my account information and my payment is not due til the end of the month.

Everyone at American Dream is very courteous. They take care of me as a customer firsthand and I will record. I would recommend them to whoever needs to be insured. Thank you and everyone have a blessed day.

Just not right. I would never recommend anyone to this company. This company is a joke. Y'all take people money and don’t improve in anything. Y'all really need to do better. I'm canceling my subscription after my is up.

I previously requested my account to be canceled and was told it had been canceled. However, today another payment was taken from my account. In addition, I canceled within the 30-day window and should have received a full refund of my initial payment, but I have not received that refund. Please review this and issue the appropriate refund.

Just want to give a shout out to Alex ** at American Dream Auto Protect! Super polite and very helpful with my concern regarding my extended warranty. Quickly resolved a glitch that arose during my purchase of my warranty. Great service! 5 stars all the way!

Had an awesome experience. Altogether easy to deal with and never tried to fight me on anything. Alex ** (prolly spelt that wrong) did an awesome job and took care of everything I needed. Only canceling policy because I sold the truck and got a new one that’s not warrantable.

The rating is only for the service I received from representative Alex ** on a call I just made to customer service. He was very very helpful and the only person I’ve ever spoke with that actually help me get something resolved. If the rating was about American Dream Auto only I would have selected zero stars because the company is worthless.

Horrible company to work with. Took 2 1/2 weeks for them to not approve but deny a cam valve adjuster for my Jetta. The dealership was surprised that they did not cover this part. And then on top of that, they sent an approval for somebody else’s Vehicle, a fan part on their vehicle to me. Do not fall for hype and their word salad. They are horrible to work with, the one and only time I needed them. They did not cover the part and I called another company Car Shield and they cover the part.

Needed to cancel my policy as we sold the vehicle and do not know if we are replacing it. With one phone call, they were able to do this. We are currently awaiting the refund to show up on the credit card. The guy was very friendly on the phone and easy to understand.

A Very pleasant, courteous, respectful, informative conversation with Eric about the company American Dream Auto Protect and what the company had to offer and provide ensuring confidence if and when repairs may or will have to be conducted on my Jeep Gladiator Rubicon. Thank you Eric. You made the process of purchasing an extended warranty much more comfortable than the competitor from Endurance. Practically forcing me with an attitude that I must purchase from him representing Endurance. Extremely rude and disrespectful. NOTE: DO NOT DEAL WITH RUDE DISRESPECTFUL PEOPLE THAT COMPLETELY RUIN A COMPANY'S IMAGE Representing Endurance.

Wonderful experience. Peter was very knowledgeable, pleasant to talk to and not pushy at all. He was very professional. He explained everything so that I understood what I was buying. I'm very happy and will continue doing business with American Dream Auto Protect.

American Dream Auto Protection made me an offer I couldn't refuse. Their coverage on my vehicle, which some of the other big companies wouldn't insure, was much better than I expected. My representative, Ryan N was very helpful, giving me as much information as I needed. All salespeople must apply some pressure but I felt comfortable talking to Ryan. He seemed knowledgeable and was aware of my special vehicle and the kind of coverage that I was looking for. I'm feeling much better about having some protection on my E63.

Yesterday I got a high pressure sales pitch from the American Dream representative explaining how much I would save on the policy compared to my present warranty. I ended up purchasing a policy for $3500. After that exhausting experience I started reviewing the Better Business Bureau site. American Dream is not BBB accredited and has a "D" rating. Evidently they deny payment on claims the vast majority of times based on complaints. I will be canceling my policy today after I call my bank to not accept the pending $3500 charge. DO YOUR HOMEWORK AND DON'T BE PRESSURED!

Ok I'm a horror story because I worked in the auto industry for 30 plus years.... but my experience with this company is so far 5 stars. The gentleman I worked with was knowledgeable, super helpful and helped me from a to z. I am starting my warranty tomorrow but so far I'm a happy happy camper. Thank you and please consider this company!!

Isiah ** was very knowledgeable and responsive to my questions. He worked with me and we came to an agreement and initiated the contract within several minutes. Her was easy to work with and very personable.

Paul ** is an exceptional representative of his company American Dream Auto Protect. He was so professional and knowledgeable and committed in helping me throughout the whole process of signing up! He explained all the advantages and benefits of the contract and what a peace it will provide for me in receiving this contractual agreement & the service will give a tremendous potential in saving me hundreds if not thousands of dollars in Repairs when & if needed! Thank you Paul for all your arduous work in staying with me through our long process dealing with my silly credit card company! Respectfully yours, Carol ** Aka: Maddie

American Dream Auto Protect is a well hidden scam. They only cover your vehicle up to their own pre-determined value of your vehicle, even if it doesn't match or coincide with the blue book or Carfax value and they won't allow you to cancel unless you first pay the full value of the contract. Avoid them at all costs so you don't learn their scam the hard way like I did.

I've been calling since March-taken out a policy and made deposit of 149.00 and three additional payments of 140.00 and haven't received any paperwork. Just talked to Sonya in customer service and she was most helpful-at least now I have a link to access my account! She is also sending the paper package in the next 2 weeks!! Thank you Sonja!!!

When talking to the representative for a warranty for my car. I felt at ease. No pushy pitches or repetitive sales. Very informative. Took my time and checking them out while on the phone. Checked out their reviews. The representative was patient and professional. Very confident about the warranty they provided. Not catchy phrases.

My husband, sons and I all made the decision to purchase a program of coverage through American Dream and were so disappointed. We asked for a total payment amount for 6 months of coverage, paid in full up front. We were considering selling our vehicle or trading it in on another vehicle within that time frame and just wanted to pay it up in full for 6 months because we had the money to do so after a refi with equity cash out. We explained this to the sales rep and how we just wanted to not be bothered with payments for the next six months while we worked on our credit to prepare for purchasing our next vehicle. We were given an option to make payments on a extended, total of 40 months that could be paid in 6 month installments. The total was divided in 6 months of payments paid every 6 months for 36 months and then the last 4 months would be added value.

The agent that took care of me was very knowledgeable and Helpful, She took her time and helped me with all the paperwork. I would like to thank her again if I knew her 😀 Name, Thanks again for your Business

Updated on 11/14/2025: Update- cannot stress this enough, DO NOT purchase a policy from this company! Received email from American Dream confirming my policy cancellation on 9/24/25, I was informed it should take 3-5 days to see a credit on my card by the retention department manager. I called American Dream on 10/3/25 since it had been 7 business days and the refund was not processed. I was told that they were unable to refund back to my card (I immediately messaged my bank and they informed me that no transactions were attempted). I was then told that a check was being mailed and it would take 18-30 business days to arrive.

I signed up with American Dream for my 2019 Ford. My experience with their representative was okay.

The American Dream Auto Protect representative I talked to gave me an offer, and I didn't like it. They wanted my credit card number right away, too, and I was shopping. At the time, I had another auto protection plan. They were telling me that they could match or beat the plan that I had at the time when we were talking. I didn't talk to them anymore. About a week later, another representative called me directly saying he was a supervisor at American Auto Protect. They offered me the Platinum Plan because that was what I have with the other company that would cover my engine and transmission. They pulled my car up. They could see I had a Bose stereo system. I have a sunroof. I have all power windows, doors, and locks. They said all of that stuff is gonna be covered.

Jordan ** was very nice and knowledgeable. It was a pleasure doing business with him. Very nice experience. My husband and I both are retired and we have a budget, this young man worked with us and made this experience one for us to remember. We will be telling our friends about American Dream Auto Protect. Thank you.

Christina was very knowledgeable of the industry and provided valuable insights into the plans available and those best for me and my vehicle. She was patient, kind and reassuring. She worked with me to secure the best options available and I deeply appreciate her patience and perseverance.

I had a great sales call with representative Jay S. He was understanding to my service needs and budget. I'm so relieved to have American Dream Auto Protect providing coverage to my Range Rover. There's no substitute for peace of mind. I would encourage anyone to give them a call.

Mr. Sam ** is definitely an asset to the company, had I not had a great experience and conversation with him I would have definitely canceled my policy. I’m retired and will let companies hurt my feelings. Period.

The whole process was top notch, Roger who helped with the initial sign up process was very knowledgeable and helpful. Then after having buyers remorse and decided to cancel the policy after just over a week, the gentleman (forgot his name, sorry) helped with my cancellation request was even more attentive to my concerns and very supportive as well as helpful. It was extremely satisfying not to be pressured to reconsider my decision!

Michelle was very professional. She was kind and had a soothing voice. She let me explain my issue without interruption. She resolved my issue very quickly. I hope, if I ever have to call again, I'll get Michelle as my customer service representative.

It sounded good at 1st, 107 a month, ok I can do that. They called back 45 min later said, "Oh we made a mistake, it'll be $185." I told them I couldn't afford it, to cancel it, so I called today to find out why I haven't been refunded yet and I was told my account was stil active. To hold on, she would transfer me to someone who can cancel it and give me my refund, 30 minutes I was on hold then the phone hung up. I called back and all it does is ring.

Denied my claim after receiving several payments for not getting vin and mileage which is absolutely false. They stalled the dealer looking for a reason to deny my claim. I would advise you to stay away.

Never used your service but based on the professional manner my recent cancellation was handled, I’m certain that if I did need assistance it would be handled professionally. Thanks for offering the service and for being there when needed.

They Offered a retired U.S. Retired Military discount, worked with me to get the best lowest price on the best plan for Bumper to Bumper coverage. Gave a lower price with paying a one time payment instead of paying monthly. Much cheaper price with Bumper to Bumper coverage than some of the other car warranties companies. They were willing to do everything possible to get me one of their customer. They followed up with emails very shortly after our conversation on the phone.

DO NOT WASTE YOUR MONEY WITH THIS COMPANY. THEY ARE THE WORST EXTENDED WARRANTY I'VE EVER SEEN. I filed a claim with them and they refused to pay for the repairs and when I tried canceling with them they wanted to charge me $600 cancellation fee. They are scammers. Stay away from them

Rodger **’s professionalism and expertise was superb. I’d like to thank whoever hired and trained him. He was very knowledgeable and able to explain the services they render and the businesses successful history. Good help is hard to find so if they want to keep him on board they should pay him well. Thank you Rodger **.

Got text message with your name that my policy was to be canceled. Got DC 1st time, 2nd time got through to person. ****Possible other text & phone calls BUT did NOT have name attached so didn’t know. If phone calls, no messages left. ***Please….Put name on text, email or phone calls. Too many spam messages & phone calls to answer.

I called in and had a situation arise and customer service went above my expectations and helped me beyond! They were not difficult to work with and they went beyond the call of duty to help me in my situation!!

Spoke with Mr. ** to receive a quote and he was extremely unprofessional and pushy. I was so out down with the way he was acting when I requested that he call me back for payment as I was at work. I had to disconnect the call due to the harassment. He proceeded to call me later in the evening, and I informed him that I chose to do with another company and he became irate. He continues to call and text me; I had to block him from calling me. So unprofessional. I would never use this company.

I’m so pleased with the knowledge Christina has with the policies for extended vehicle warranty and have signed up for American Dream Auto protection. She was very responsive to questions I had which left me with knowing I have switched my extended auto protection plan to a better company. Thank you for hiring quality sales staff.

My experience with American Dream Auto Protect was very helpful and wonderful. It's the best experience from a car warranty that I've ever had. They was Knowledgeable. Very courteous with me and my needs. I will give them ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️.

Took truck in for repair. Turbo Actuator went out. Took to dealership, Turbo is covered under policy but they refuse to pay for the actuator replacement. Which is part of the turbo. Feel it should have recovered. Wire harness sensor for reverse needed replaced. Said not covered. Policy shows electrical issues. I’ll cancel this policy and look for another!!!

I just signed up for coverage. I was helped by Frank **, the senior sales manager. Frank made it so easy to sign up for coverage. He was kind, knowledgeable, and very professional. He gave me the senior discount, and waived a substantial fee, which I greatly appreciated. The whole process was very easy and efficient. It is truly amazing what I’m getting, for $134 a month. No contract, no nonsense.

I spoke with Sonia initially about charges that appeared on my credit card statement. She was so pleasant in explaining that I would need to speak with someone in another department. I then talked to Cory (?) who was able to resolve the matter in a few minutes. Both Sonia and Cory represent your company well. Many other companies I chat with could benefit by listening to how Sonia and Cory perform their jobs.

Excellent customer service, a great experience. I do not like feeling as if I am being pressured into a sale. Excellent conversation with Sonia. She provided a lot of information that made it ease to make my decision. I am recommending Sonia and American Dream Auto to relatives and friends. I am looking forward to receiving additional information and cards. I did my own research on the top ten extended warranty company. Spoke with 3 companies choose American Dream Auto because I got what I felt was more informed information and services.

Sam ** customer service was excellent. He listened and was able to assist me. He was very kind and understanding. I give him 5 stars. Hands down one of the best customer service representatives I’ve had. He really solved a big problem I had. Thank you Sam.

Karina was very helpful and kind on the phone, and provided great customer service. I work with extended warranty companies all the time and American Dream has been a pleasure to deal with. Thank you!

I talked with several people at American Dream before I purchased my policy with them. I decided to go with them because of a bad experience I had had with endurance in the past. American dream managers guaranteed that they covered everything except maintenance items on the Platinum program. I did feel they were doing a pressure sale on me and that's the reason I called back and talked with them several different times before I purchased. They were pleasant enough but still felt they pressure me to buy their policy. Then there was a hard sale to give me to pay it all up front so I would not have monthly payments which I would never do with the extended warranty company like this. I was guaranteed I would have my ID card and contract email to me that day but it's second day now but I still have not received the email from them. Hope this is not an example of what I will get into if I have a claim down the road.

Great company to deal with, customer service from Shaun ** was excellent, and all the reps were caring, kind, knowledgeable and very thorough in their information for me on the policy. Great experience overall. Recommended, 5 stars all the way.

The sales experience was good. Now we will see what happens with any future claims. The one-time cost was competitive. Just hope the veterans that run the company back up their product when/if I need it.

I am a retired, disabled teacher. My 2011 BMW 4 door 328 I was in meticulous condition. I paid over 4500.00 for an Integrity warranty & the car only needed servicing one time at the dealership. I paid 1900.00 out of pocket for maintenance & minor repairs. I signed up w American Dream for protection since now my mileage was 149,000. 2 months after this platinum coverage an ABS module traction problem popped up on the dashboard. I had the car towed 60 miles to a reliable, certified repair station & American Dream said d it was "pre existing" quoting letter k on a contract wherein the print was so small you had to use a magnifying glass to read it.

American Dream had everything I wanted and needed for my Legacy. John was very pleasant and detailed with his customer service and went a extra mile to make my decision easier and I got the best plan for my car and budget.

Sonia's customer service was outstanding! She was very responsive, competent, professional, and resolved my concerns. She also provided information I was not aware of that prevented me from losing a $257 credit that was used to pay for the repairs.

This company is a scam, their sales team will tell you what you want to hear while the claims department will deny all claims submitted. I purchased the platinum plan "bumper-to-bumper" only to be denied any service requests submitted. They continuously state pre-existing conditions as reasons to deny claims! Avoid at all costs, Scam Warning!

I have never dealt with a more professional person as I did with Joe! He took the time to explain everything. Answered every question I had. Gave me the best deal ever! I highly recommend this company! The best in every aspect! Bar none!

This company is a scam. They will tell you whatever you want to hear when calling about questions on how their extended warranty policy works, but when it comes time to file a claim, they will deny it. I purchased and paid for the platinum plan for my new to me truck. One random morning my truck wouldn't start. After replacing the battery and the fuse panel (thinking that was the problem) and it still not starting, our local dealership told us the issue was the starter.

I've been with this company since October 23, find my first claim September 23, claim number **. Platinum plan cost a repair 3996.67, plan only covers 1820.64. I was misled. I advise anyone thinking about coverage run!!! I paid 2714.00, do the math

What’s I’ve learned about these warranty companies is that they are quick to take your money and when it’s time for payout they find every opportunity to deny your claim. NEVER AGAIN. I will save money.

I spoke to Michelle on 09/092025 in reference to my existing claim. She was able to answer my questions without hesitation or attitude. Best customer service I've had with American Dream Auto Protection

If you purchase, be aware that if your car breaks down to soon to your coverage active date, they will list it as a preexisting condition. Our car broke down in the middle of the highway from alternator failure and they labeled it this. How in the world do you drive with no alternator. I had driven a total of 1533 miles from the time I purchased until the time my car alternator went out.

Frank did a tremendous job, explaining the programs and coverages. I do have a peace of mind knowing my vehicle is fully covered for the next 5 years. I would definitely recommend American Dream. Looking forward to many years of wonderful service.

I had a very disappointing experience with this extended warranty company. I submitted multiple claims, all of which were denied. The reasons given included a supposed pre-existing condition and alleged overheating—despite the fact that my car has never overheated. My certified mechanic directly disputed their assessment, but the company refused to acknowledge the repair shop’s findings.

My contact with Rashonda this afternoon was an absolute pleasure. She was consummately professional, extremely prompt and courteous in resolving my issue. She reflects tremendous credibility on American Dream Auto Protect, and was patient and cheerful throughout our conversation!

Warning – American Dream Auto Protect. This company is deceptive. My contract said in bold $75 cancellation fee, but buried in fine print they added $250 after 30 days. When I cancelled, they charged me $350. Their response? “You should have read the contract.” Clearly designed to trick customers — beware before doing business with them.

My whole experience with American Dream has been great! The woman I worked with was Christina. She was very thorough and explaining everything to me and very patient with my having a hard time making choices. After talking to her my choices became easy and sensible! Thank you American Dream for all your time and patience that you've given me.

I think Joseph did a good job of selling me this insurance policy. He was accurate. He's consistent about what type of plan I have and I got the discount rate which I appreciate that he was courtesy for light and I could understand everything he was telling me and I have my wife next to me so she said that "This is a good insurance for you."

The best experience with online warranties, and all that that entails! Roger ** was the absolute best representative, and to know that I may call him anytime if I have questions. He is an expert at this, and disclosed everything I needed to know. His patience, and understanding was above, and beyond, and the extra help he gave me to make it possible to have this warranty is greatly appreciated. 🌺

The young lady that I spoke to today on the phone was very polite clear understanding of the English language. Pronunciation and volume. She was courteous, she was kind, she said yes, please and thank you, which in this world does not exist anymore. This is a company I definitely have as my extended warranty for my vehicle of a 2017 Honda HRV. They also offer veteran discounts which include payment arrangements and payment options for when you fall behind or need to make other arrangements. I would definitely go with this company. Because they are wonderful. I've dealt with other extended warranty companies that have been rude, inconsiderate, non-compassionate and just plainly out, not worth your money. Dream warranty is definitely the way to go.

Updated on 09/02/2025: Nothing improved. A rep called just apologizing and not knowing what kind of tactics are used. They reiterated that the refund had not been sent yet but did not know I had been told that the refund was deposited by a colleague. So again, for several weeks either the check has not been sent out or it has and I have been lied to. Without any proof of anything, we can only conclude that ADAP has not done anything.

Rating is for your system, NOT the agent. Sonia was great, very helpful. Your system, however, is not the greatest. Text out of nowhere telling me I’d be terminated today, phone number provided didn’t work, looking you up on Google gave several different numbers, several didn’t work and a really long wait time on hold with very poor connection.

Everyone showed excellent customer service and made sure I was happy with their product/warranty I received and that it met my requirements and expectations for the cost of repairs that was covered under the warranty.

If I could give zero stars, I would, and I DO NOT BELIEVE that the positive reviews on this site are real. My elderly father enrolled with American Dream Auto Protect, and in my opinion, the entire experience was exploitative and misleading. Their so-called “Vehicle Service Program” is FULL OF TRAPS IN THE FINE PRINT.

I was needing to review and extend my automobile extended warranty. I went online and looked for the top five extended warranty company and submitted an application for coverage to each. Jessica at American called me, emailed me, walk me through all of the coverage options and helped me understand those coverage and pricing at the end of the day. I decided this was better coverage than I have found anywhere else so I paid the bill and I will see if the coverage actually lives up to the ratings but as of today I’m a half a camp.

I spoke with Sonia at the American Dream Auto Protect customer service/claims department. She was very helpful and followed through on emailing me my policy's Declaration page. She certainly listened and addressed my questions and concerns when making the call. Her help was very much appreciated!

MS. ** was very professional and showed excellent customer service helping me today with all my needs for a smooth transition with American Dream Protect. She's the greatest. Thank you Rashanda for your expertise with my car protection warranty. God bless you.

I purchased a policy for my 2023 Escape on 18-Aug-25, but had not received my warranty card or other ID in the snail mail yet. The rep I spoke to today e-mailed a copy of my policy & mailed another copy of my ID Card.

Christina was very easy going and did not pressure sell me on this company. We enjoyed our conversations about anything and everything. She knew what she was talking about and was knowledgeable about other competitors. I loved 🥰 her east Jersey accent. We had a common bond and it was dogs. I give her 5+stars.

This company is a scam. Do not purchase! They will continue to take your payments if you do not send in your odometer and vin# after 7 days. Not to mention deny every covered item. I am pursuing legal actions.

Updated on 08/28/2025: After that review, I was contacted by a representative named Michelle. She kept saying she wanted to help me and asked about my experience. I informed her I wanted to cancel my policy, but I was told there would be a $250 cancellation fee, plus another $75 fee — none of which is mentioned in my contract. In fact, page 6 is missing from my contract altogether, which I find very suspicious.

I’ve had American Dream coverage for over a year. Bought my warranty about 92,000. Just broke 100,000. Long story short denied my claim two times. Say they don’t cover clutch’s. Informed them. My Jeep does not have a clutch. But I have a clutch drum inside of the transmission. So they said that part was not listed in my warranty. But in my warranty says all lubricated parts. And the clutch drum is a lubricated part inside of my transmission. They say if it’s not listed and what’s listed in my components, which with five parts that was listed on the transmission on what was covered under transmissions, torque converter, transfer case, transmission, case and a couple more parts which was listed as well as all lubricated parts. You can see policy in photos.

They will not approve any claim. They took 21 days to get me my answer. That sent a third party mechanic. It clearly states in my policy the part was covered and no mention of wear and tear not being covered. The Tie Rod was broken and it’s included in my coverage. They tell you a decision but you have no choice to talk to anyone to dispute the decision. The salesperson told me he was aware of the age of the truck. Not to worry because that’s what an extended warranty covers.

I went with American Dream because they have bumper-to-bumper protection. I called them over the phone to sign up, and it was a good experience. It didn’t take long at all. However, I had to cancel because my girlfriend totaled my car. So, I didn’t really get chance to use the warranty.

American Dream gave me their whole spiel and really sold themselves on how they were going to take care of me. What got me was that they said my Dodge would go straight to the dealer. They don’t deal with secondhand auto mechanic shops. It’s bumper-to-bumper coverage, and everything is handled through the dealership.

After looking at all the different problems that this truck has, and according to everything I've read and watched on YouTube, the throttle body is going to be one of the parts I'll need to have replaced. However, when I read my contract, it had throttle body as one of the things that won’t be covered by the warranty. Half of the things that could go wrong with my truck won’t be covered.

The guy I talked to from American Dream was the only one that talked to me like a human being. Everybody else was high pressure and "Gotta do this now.” They would get almost belligerent about it.

Had to delete my first post and replace it with this one because they did reach out to me and we were able to work out an agreement that helps me out a little, so for that, I'm thankful!

I recently signed up for a warranty for my Jeep Wrangler through American Dream Auto Protect. The sign-up process was easy but the representative that I spoke with was under a bit of pressure.

I had Endurance, but I canceled it because I didn’t like the idea that my money was coming out of the bank, and they didn’t send it in for them to get paid. So, they canceled my insurance. And then I got a call from American Dream. And then I signed up with them in July. It took me a long time to get somebody, but I did get through somebody. And the representative on the phone was nice, but I haven’t gotten the paperwork from them. He told me it’d be 5 to 10 working days until I get my paperwork. And I’d like for them to send me cards so I can give one to my son. He could put it in his wallet, and I can have one in my wallet.

My brother referred me to American Dream and I got them a month ago. The price is reasonable but I would $10 less. I gotta call them back again because I was supposed to get my daughter in on them, too.

My BMW has got 150 miles. The rep from American Dream was very professional. He took his time to explain things to me over and over again 'cause I asked a lot of questions.

Michelle reached out to discuss the review. Did what she could to make things right.

When I requested information they promised they cover everything in my car. After 2 months they send me an update on the policy excluding almost everything. After my car went for service and a transmission was needed the provided all the wrong information and later requested a dismantling of my transmission at my cost for inspection that took almost one month, so far my car is been in the shop for 3 months and now the denied my claim for being regular use and tear of my vehicle for not maintaining in good service. I just changed oil to the engine and transmission after I purchased my vehicle 4 months when I purchase this policy. American Dream is not an honest co to do business and they will pull every excuse to not cover the claim. They are trained to take you for a right and take advantage of consumers. Don’t use them at all.

Save your own money. Use a credit card. Relying on American Dream will cost you thousands and all claims denied. Platinum package- whatever the case. They won’t cover it. Complete waste of time and money.

Updated on 08/20/2025: Beware of the small print!! Beware of the small print! American Dream representatives will sound very thoughtful when making a sale for their service. Once you are in they will do everything to find a reason in the small print as not to cover a service. I admit I did not dig deep enough into the details of the contract. When one does you will find that you are not getting the value you pay for. GO SOMEWHERE ELSE or you may be left with a repair bill you thought would have been covered.

If I could rate below zero stars I would. They promise so much when selling you a policy but all of it is lies. They are scammers and very deceitful. Stay away from this company. They denied me claim for no reason. The dealership was shocked that they said there was no mechanical failure even though the cooling fan did not work.

I spoke with Jordan ** and he was outstanding. American Dream Auto Protect saved me more than my current Extended Warranty Company. I love the customer service provided to me by Mr. **. He was very informative as well.

I am so impressed with the excellent customer service from the first hello to the end of our conversation! My Rep was thoughtful and worked to get a policy that was a match for my needs. He explained things clearly and gave me his direct number. This company has a solid reputation and now I can see why!!!

I was driving my 2017 Chevrolet Traverse and the vehicle started to shutter. I took the vehicle to an ASE certified repair facility. After diagnostics they determined the vehicle needed a new transmission. We filed a claim with American Dream Auto Protect. They sent their adjuster. He had the vehicle less than 5 minutes. The claim was quickly denied with little explanation. The repair facility recommended I take it to a dealership. I did so. They charged me transmission and determined it needed a new transmission. We filed another claim with American Dream Auto Protect. They replied that the claim had already been denied.

Updated on 08/12/2025: So after emailing the address they listed I did not receive any correspondence. Not even an auto response with a "we received your email and we will be in contact with in ...." So I called and asked to speak with a resolution manager. I was told no one was available and would it be okay to have them call me back. I said so far the track record for return calls is zero, but I would take a chance. He then hung up on me. Seriously doubt I hear back from them via email or phone call.

We bought a Chevrolet Traverse that had 45,000 miles on it. In case the vehicle breaks down, we signed up with American Dream and the process was easy enough. They told me that basically their program is good for 100,000 miles, and it started automatically.

Updated on 08/15/2025: American Dream won't pay what they promise. When American Dream responds on review sites that they want to resolve the issue it is simply for show! When you call for resolution about a claim that they have denied, they say the claim is now closed and because it's now closed, they can't do anything about it. Because I finally paid my own repair bills that American Dream should have paid, they say I now have no right to contest the fact that they didn't cover it? That really sounds like a scam to me!

The guy from American Dream Auto Protect who enrolled me was very nice. He did a good job, explained everything nice, and gave me a good deal on it. The sign-up process was good, and the coverage sounds good too.

I reviewed all different companies including Endurance and a couple more, and I felt American Dream offered the best deal I could get. The representative who helped me did a good job. He’s a good salesman. And I’m very satisfied with the coverage. It seems pretty reasonable and covers everything I wanted.

I’ve been with American Dream for about two weeks. I went with them because I hadn’t heard of them before, they don't advertise like other companies. They put their money back into the customer instead of spending all that money on advertising. That's one thing that interested me.

The salesman called me and customer service was excellent. Signing up with American Dream was very easy.

Great customer service, helped get me a military discount and gave me a lot of information that make sure my decision to get a plan that took the worry out of car issues that can come up anytime. Christina was super helpful, knowledgeable and great to work with.

I just purchased the American Dream warranty. The customer service was good. They were super helpful, answered every question I had, and went above and beyond what I was expecting for the car warranty service. So far, it just beats out other competitors in terms of pricing and coverage.

The setting up of the policy for American Dream Auto Protect was easy with a representative over the phone. I like that the rep was not pushy. The policy covered virtually everything, except for standard maintenance. It gives peace of mind. I’d rather pay a little now than a whole lot more.

I needed a warranty for my vehicle. I asked my phone for some directions, and it gave me several companies– American Dream was one of them. Their rep was the first person to contact me. Their product was reasonable.

American Dream Auto Protect is not a true warranty that gives peace of mind. Instead of reassurance, it often brings surprises and denials when you need coverage most. In contrast, while CarShield has its stipulations, it has never left me without peace of mind.

I was looking for an add-on coverage for my car that had 93,000 on it. The American Dream representative gave me all the information and answered all my questions. Their prices are a little bit better than others. I was convinced, and so I bought it and paid for it in full.

We took the policy out with American Dream for our Chevrolet Blazer, and it seemed like a good policy. What sold me was that I could take it to anybody I wanted to. They were easy to work with and the prices are reasonable. I thought the price was in the ballpark, maybe a couple dollars high, but everybody’s high in today’s market anyway.

Worst company to go through. Go through anyone but this company. Company's complete dog poop. Any company, but this company would be better than this company. Use any company but this company. Worst company ever. They deny all your claims.

I was with another warranty company and their rep convinced me that they were a far better company. I got a platinum plan and they said it pretty much covered everything. Needless to say, my car goes into the shop and they covered NOTHING. They told me they would apply $1800 dollars ONLY because I was a premier customer. I asked how much I would get back if I canceled all my policies and even that was extremely low compared to what I paid. I will be looking for a BETTER company.

This was supposed to be 89.00 locked in and now it’s 119.00?? Please call me. I need this fixed. And would like to stay with you but if the price won’t go to where I was quoted the first time I’ll cancel and demand a refund.

Called months ago to get a quote, decided at the time I needed to hold off, took money TODAY without consent for a deposit that I did not authorize. I haven’t signed anything, I haven’t agreed to anything. I want my money back.

I had a great experience with Roger **. He was respectful and informative about the plan. His expertise and communication skills were solid. I am giving American Dream a chance and hope they deliver on the promises.

As anyone else experienced this issue with American Dream Auto Protect company, on Tuesday, June 17, 2025, I canceled my policy because I sold my vehicle, I reached out to the company and spoke with Representative Calvin **, who informed me that it would take 18 to 30 business days to process the cancelation and mail out my refund check. Ok, but strange way of doing business, so I compared this experience with my 2023 policy cancelation experience with Raymond **, Claims Manager, and I received my refund in 10 days.

My rep. Paul was very helpful by explaining everything to me. I think I will be happy with your company but as for now I can only speak for my introduction to your company which was an exceptional presentation..

I had a very good experience with the agent I spoke with. He explained everything to me and answered every question I asked. He was very professional and really worked to find a plan I could afford. He saved me some money and provided excellent customer service. Thank you Mr. **.

I recommend, without any reservations, American Dream Auto and their representative, Peter **, to anyone seeking the most comprehensive and economical mechanical breakdown coverage for their vehicle. Peter was a consummate professional; he provided clear and complete information, was very courteous, and reflected tremendous credibility on his employer. My new plan is comprehensive bumper-to bumper coverage on my 2019 Kia for 6 years/72,000 miles!

I had a wonderful experience with Sonia. She was attentive, friendly, and genuinely committed to helping me with my needs. Her professionalism and positive attitude made the entire process smooth and enjoyable. I highly recommend her for excellent customer service!

Joseph was phenomenal, he put my mind at ease right at the onset of the call. He was very professional and courteous with a touch of humor. He was very efficient and solidly honest. I am very happy with the outcome and felt good with honesty. Joseph did a great job!

Very pleased with the service I received from the young lady. Very informative and happy to answer any questions for me as well as letting me know what to do if a problem came up. Very, very, very pleased with her service and personality.

I canceled after I bought a new car. They still are charging me 2 months later and refuse to cancel my policy. Canceled after I bought a new car. They still are charging me 2 months later and refuse to cancel my policy. No one responded to my calls and the salesman email is no longer in service. William

★☆☆☆☆ – Extremely Disappointing and Misleading. I strongly advise others to avoid American Dream Auto Protect. In my experience, this company operates in bad faith. Despite paying for a warranty policy, every single claim I've submitted has been denied — often using fine print or technicalities as an excuse, even in situations that were urgent and clearly covered. Most recently, I had to complete a necessary repair before getting their so-called “authorization” due to time-sensitive safety concerns. Instead of understanding the situation, they denied the claim again and fell back on contract language to avoid responsibility.

Michelle was very helpful to my request about my information on account. Made sure everything that needed to be done was executed. I was not understanding the coverage of the contract. She explained so I knew exactly what it was.

This review is based on my personal interaction with Sonia **. She was informative, patient and able to answer ALL questions I had in a timely manner, while confirming specific details. I appreciated her professionalism and additional assistance.

I've been a customer for over 2 years. Thought I had found better rate but after speaking to Sam, he gave me a great new rate. He was professional, very helpful and his customer retention skills are phenomenal. Thanks Sam and American Dream!

I purchased a Platinum extended warranty from American Dream Auto Protect in December 2024 for $3,500, thinking it would cover major repairs on my 2015 Jeep Cherokee. Big mistake! When I filed a claim in May 2025 for covered issues like fuel injector failure, spark plugs, EVAP system, and throttle body service (totaling ~$2,426 based on dealership diagnostics), they stalled for months with excuses. First, they denied it citing "improper prior repair" without proof, offering only a pathetic $400 "goodwill" gesture. A similar prior claim (fuel injector #5) was approved easily at the same dealership, so why the inconsistency? I had to involve lawyers to appeal, leading to inspections that confirmed the diagnostic codes but still left the claim "pending" indefinitely.

American Dream's prices are reasonable, especially when you're raising a family these days and time. They offered a much cheaper price than the other companies, and I was getting a bumper-to-bumper coverage. Even their deductible is reasonable. Overall, I haven't had a problem with the company. They were very helpful. I never had a problem contacting them. Even when I called them about my car and they told me one of my payments for some reason didn't go through, and I paid it right then and there and it went through. I was thinking about adding another car. I was gonna call them to see how much it cost to add another car.

I spoke with Sam ** this morning from American Dream auto warranty, I had to cancel my policy unfortunately because my car was totaled. He was so kind and respectful and he canceled my policies for me without any worries. I really appreciated him. Thank you Sam.

The lady I talked to when I called was pretty nice. They’re good, and I still have my policy with American Dream. I had started to submit a claim, but when I found out the process, I stopped and just paid for it myself.

They reached out to me and help me to understand the findings.

I thought American Dream would be the best option for my car, but it wasn’t. They didn’t pay what they should have. My transmission went out, and then they tried to sell me another policy that would cover everything. I told them the policy I already had was supposed to do that.

Very nice interaction with Roger **. and Jordan. A+. Also very nice coverage for my car and priced just right. Covers everything that’s needs covered and is good for the remaining time for my car to be on the road. I’m retired so I don’t travel a lot to and from grocery store and or the doctor's office.

He gave me numerous examples on why I should buy this insurance for the car. So if it breaks down anyways I can take it anywhere and they can fix it if possible. Was very friendly and social. I would refer to others.