Buyer's Choice Award Winner

American Dream Auto Protect Reviews

Special Offer: SPRING SAVINGS EVENT: Up to $500 Off
4,901,083reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.
+1 more
Author picture
Edited by: Morgan Cutolo

About American Dream Auto Protect

American Dream Auto Protect sells three levels of vehicle service contracts, also called extended auto warranties. These plans are available for both new and used vehicles. You can also customize your policy so you don’t pay for coverage you don’t need. American Dream Auto Protect’s service department is available 24/7 to answer questions and connect you with its network of ASE-certified mechanics.

Pros
  • Covers new and preowned vehicles
  • Three plan options
  • Network of over 50,000 mechanics
  • Transferable contracts
  • 20-year age limit on vehicles
Cons
  • No online pricing
  • Not available in California or Washington

American Dream Auto Protect Reviews

Filter by Rating

  • (1,303)
  • (206)
  • (85)
  • (29)
  • (305)

Popular Mentions

    How do I know I can trust these reviews about American Dream Auto Protect?
    • 4,901,083 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    2 featured reviews
    How do I know I can trust these reviews about American Dream Auto Protect?
    • 4,901,083 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 10 Reviews 1435 - 1635
    Verified purchase
    CoverageStaff

    Reviewed Nov. 17, 2023

    John was excellent at giving me the best information about the different types of plan you have and the ones that would best suit me. I sign up for the plantium policy, which should cover my car and give me best service. I will recommend my family in the future.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingPunctuality & SpeedStaffBillingTimeliness

    Reviewed Nov. 16, 2023

    Over the past several days I’ve been reading reviews on extended automobile warranty protection programs. I settled on Endurance and American Dream Auto Protect. Within hours of logging in to each, Rick ** called. Told him I was busy and not now. He asked if it would be better later that day or the next day. Yeah later would be fine. Following day Rick ** called and went over the AD programs and benefits. When asked about Endurance, he praised them as the plan to go with should AD not meet my needs. He did an excellent job of connecting with me and explained why the Platinum policy was superior to the gold. He sold me and now my credit card is carrying a load which I’ll pay off next month. At 80 years old a 3 year policy should last my driving years and if not, it might need to be renewed.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 16, 2023

    Mr. ** was very helpful and I would recommend him to anyone. He was very knowledgeable and was able to help me make my decision about the company. Wasn’t pushing. I feel that I completely committed with this company. Thanks. Mr. ** to me is what it’s about 'cause was patience and understanding that I don’t know my way around.

    Thanks for your vote!
    Verified purchase
    Coverage

    Reviewed Nov. 16, 2023

    Sam made it easy to enroll. He did a great job in answering all my question. I had a lot comparing this with the Ford CSP plan. I got a great deal by purchasing the 5 year platinum coverage for my 2018 Ford Expedition. If you want to get this warranty ask Sam.

    Thanks for your vote!
    Verified purchase
    CoverageSales & MarketingPunctuality & SpeedOnline & AppStaffTransparencyValue

    Reviewed Nov. 16, 2023

    I filled out some online forms and did some shopping for extended coverage on my flawless Jeep that just ran out of factory warranty and after quite a bit of research, decided to go with Anthony ** at American Dream. There was some pressure initially but presented in a very professional manner and backed up with concise and comprehensive explanations to my onslaught of questions. I am in sales so I appreciate the approach and understand both sides. Anthony also understood and we were able to achieve common ground quickly. That ability is fairly rare so it was appreciated. That said, they had the best value offer too. No brainer for me.

    Thanks for your vote!
    Verified purchase
    Coverage

    Reviewed Nov. 16, 2023

    Got a platinum with American Dream Auto Protect warranty. Great service. I spoke with Rick and John and they explained the complete coverage for my 2015 GMC Arcadia in detail. Good service. Hope to keep doing business. I would recommend this company to my friends and family. Thank you American Dream Warranty.

    Thanks for your vote!
    Verified purchase
    CoverageTechStaffBilling

    Reviewed Nov. 16, 2023

    Sam was very knowledgeable and helpful, explained the coverage and payment options and answered any questions I had. It was my dealer’s opinion that my present warranty company is difficult to deal with when filing claims for repairs. Consumer Affairs recommends American Dream and Endurance.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceStaffRatesTimeliness

    Reviewed Nov. 15, 2023

    Will was very helpful and informative during the initial consult and did a great job getting me a good price for a 75000 mile warranty. He followed up the next day as agreed to allow me time to research and review the options. Everything went smoothly and he was a pleasure to talk to and do business with.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 15, 2023

    So today I purchased an extended warranty for my 2016 Benz. Rick ** was my customer service agent. I can’t tell how wonderful and helpful and professional he was, after speaking with other warranty companies I choose to go with American Dream. Don’t miss out. I promise you will not regret it.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Nov. 15, 2023

    Upon speaking to Samuel he was very knowledgeable and welcoming. Very informative and patient with all my questions. I believe he did a very good job helping me make a decisive decision on what time of coverage I needed. He is very excellent. Again he is very intelligent and patient while he spoke with me.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Nov. 15, 2023

    Derrick ** was such a great help. He heard me and even went above and beyond to get me a great offer. I appreciated the fact he took his time to explain everything to me on what the protection covered. I truly appreciate his time and kindness and his all in all help. He's a keeper. Thank you Mr.Derrick **.

    Thanks for your vote!
    Verified purchase
    CoverageTechPriceMaintenanceCoverage - Components

    Reviewed Nov. 15, 2023

    Will **: I had a great experience purchasing and answering questions by Mr. Will **. Will recommend policy and services to friends and family. I Compared policies with other policies and this one meets my needs for the next five years since I am keeping this car. My car very high tech and very expensive to maintain. Thus far I have not had any issues with it, but it will be a matter of time before maintenance will be required due to wear and tear of original manufacturing parts to diminish.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed Nov. 15, 2023

    This was Quick service,. Adam called me it seems before I even hit submit button and gave me many options to choose from. Really happy with bumper to bumper options. Would recommend American Dream to friends and family. There were upgrades that I would like to get if possible in the future. But in the meantime my BMW is covered and I'm happy.

    Thanks for your vote!
    Verified purchase
    CoverageStaffRates

    Reviewed Nov. 15, 2023

    Rick R was very good about explaining the policy and what your company can do for me. He helped my do cancel my other policy that I have. Also helped in getting me the best rate for my vehicle. Was very intimate on the policy coverage. Very polite and helpful explaining the procedure of your company.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaff

    Reviewed Nov. 15, 2023

    In dealing with Will the service rep who had great customer service, he explained all the plans and cost I would need for my truck and all the company had to offer and give me a great deal. I would recommend this highly-rated company to anyone who is looking for great service.

    Thanks for your vote!
    Verified purchase
    CoveragePriceRates

    Reviewed Nov. 14, 2023

    I was really pleased with how much the cost was and how much coverage I was getting for the price. I am pleased to have my Chevy Pickup. I was and I was overseas and serve in the United States Navy for four years. I was on the aircraft carrier USS Enterprise.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 14, 2023

    Kyle was helping me and instructing Me the whole time. Answered all my questions. I look forward to get your service in the future. Look forward to working with you in the. Kyle should get a raise. Thank you. I understood what he was saying. My friends and family will go to him. It has been a pleasure.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Nov. 14, 2023

    Sam helped me with my extended warranty, I have been shopping around for quite some time in advance before my manufacture warranty expired. He was very friendly and knowledgeable over the phone. He explained every plan in details and quote me prices. He made me feel comfortable and very satisfy. I highly recommend Sam to anyone.

    Thanks for your vote!
    Verified purchase
    Coverage

    Reviewed Nov. 14, 2023

    It was a good experience. Will answered my questions. My policy will cover everything I need. We went over all plans to see what would fit my budget. I believe the one I got will best fit my budget. I would recommend Will to anyone. Thank you Will very much. Great job.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageStaffRatesTransparency

    Reviewed Nov. 14, 2023

    I had an excellent experience with my representative. He was knowledgeable and very thorough in his explanation of the coverage. He answered any questions that I had. I would definitely recommend John ** at American Dream Auto Protect for his exceptional customer service. Hopefully my use of this coverage will be minimal, but it will be interesting to witness the effectiveness of this coverage.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingStaff

    Reviewed Nov. 13, 2023

    My experience with John in the sales process was excellent. He is a professional in his craft. From his execution of the sales process and handling of a tough customer he proved he could be trusted and consistently balanced the difficult task of achieving the sale and carefully handling my issues, concerns and questions. I will recommend him and seek him out after my next auto purchase.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed Nov. 13, 2023

    Anthony M. was a consummate professional who convinced me that American Dream Auto Protect was the way to go. I had contacted several other firms first, but his sales approach made the difference. Thanks for allowing me to purchase the protection I need at a price I can afford. BZ!

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Nov. 13, 2023

    Talking to Will ** on extended warranty for my GMC. He was very helpful on explaining the coverage that would best be suited for me. With coverage he offer me was a great deal and being a veteran and on a fixed income it really helped. Will explain how the warranty will cover my GMC and what I need to do if needed assistance. Thanks Ron.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 13, 2023

    Derrick was extremely knowledgeable about the plan that he set up for me. He answered all of my questions, which played a big part in my decision on accepting the offer. Although he told me about other options, he wasn't pushy for me to accept any other offer. Thanks to Derrick, I'm sure that I will be satisfied with this plan!!!

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed Nov. 12, 2023

    They offered good prices and I was happy with the agent I spoke with on the phone when I was buying the policy. He answered all my questions. I've already recommended this to a friend who took out a policy.

    Thanks for your vote!
    Verified purchase

    Reviewed Nov. 12, 2023

    So far, American Dream has been great. The electronic dashboard went out. I did a claim and it went as smoothly as could be. I was very satisfied.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 11, 2023

    Signing up with American Dream Auto Protect was easy and quick. If anything would go wrong with my vehicle, they wouldn't hesitate to get me going and try to get my vehicle worked on. They said they've been doing it for a long time and it shows. They knew how to talk to me and how to get everything going and get me off the phone.

    Thanks for your vote!
    Verified purchase
    CoverageTechPunctuality & SpeedRefunds & PayoutsMaintenance

    Reviewed Nov. 10, 2023

    The process was good. American Dream Auto Protect said they would review it, which provided some comfort, and it took them a day to do that. But my experience wasn't pleasant because one of the services that I attempted to get fixed, American Dream initially told the repair company that they couldn't do it because it was preexisting damage. I was told that it wasn't covered in the policy. And when I showed where some of the services were put into the policy, they didn't wanna hear me and argue. But everything after that was pleasant when I tried to get my plan canceled.

    BMW said it was for tension struts and motor mounts. The tension struts were listed in section 12 of the Platinum coverage. And they said the only way that they could fix it or pay for the services is if it was in conjunction with something else. That wasn't relayed to me when I first bought the policy. Otherwise, I wouldn't have purchased it. Do not purchase any aftermarket warranty.

    Thanks for your vote!
    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed Nov. 10, 2023

    American Dream was very good to work with. Signing up with them took a couple of different phone calls of 15 minutes each. The gentleman I worked with was excellent, very thorough and knowledgeable. If somebody has a used vehicle, I would recommend American Dream to them. They offered several different plans depending on your needs and we were well covered. We have a Land Rover and the coverage is great. The cost is a little bit difficult. But they informed me it's a little higher than other vehicles just because of the type of vehicle it is. Apparently, they're very expensive to repair.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed Nov. 10, 2023

    I talked to John ** from American Dream. He answered all the questions that I could think of and more. A 2017 Honda Accord Hybrid Touring. He gave a good price with my veteran status. Thank you John. I would recommend to friends and family. Thank you so much Blaine.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 10, 2023

    Sam was very helpful and presented several options for me. My financial situation didn’t let me save as much as I would have liked but he was very helpful. I would recommend American Dream to friends. I’ve had my Elantra for 12 years with no problems but I shouldn’t push my luck no matter how reliable the car has been.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Nov. 10, 2023

    I had a great conversation with Will ** from American Dream Auto Protect. I was seeking information on a new extended warranty policy. He was personable, knowledgeable and low pressure. He was a pleasure to work with! In the end, he found a policy I could work with. Two thumbs up!

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Nov. 10, 2023

    John was very sweet and very helpful. He gave me pilots of information that I needed even to share with my family friends and colleagues. I have a Buick enclave covered and black wheels and he mention everything that is cover for my car. I would recommend them to my friends and family.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed Nov. 10, 2023

    He did an amazing job with customer service of help me with what I needed it by putting a good protecting on my wife & I 2014 Hyundai Sonata & give me a great discount for our car. Can't beat 109. Amazing price ever that I have seen before in my whole life time.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPriceRefunds & PayoutsRates

    Reviewed Nov. 10, 2023

    I talked to a guy name Derrick at American Dream. Got me some good discounts. He made sure I was good. He put me on the best plan that they have. If you looking for a low price good auto protection. I look in to other protection companies and they did have the same plans. They have caps on how much they pay.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechPriceOnline & AppRefunds & PayoutsMaintenanceStaffBillingRates

    Reviewed Nov. 9, 2023

    I hate American Dream. I got them because I was like, "This sounds like what I need." Two months after I got them, something happened. They barely covered anything. My truck was gonna cost $1,000 to fix and they paid $200. They said, "Yeah, well, no. You've only been with us for so long. You've only made one payment. So we can't really do anything to help you." I spent every last dollar and sold a lot just to be able to fix my truck. What I had to do was take my truck to a shop, the shop gave the company an estimate, and the company came back and said, "Yeah, we'll cover XYZ." Then the shop said, "Okay. You came in September, and now it's November. Our rates have changed. So now, we're charging XYZ and we're just gonna give that to the poor sap bringing the truck in because we know that the company is not gonna change their estimate."

    American Dream took so long to get the estimate. Also, the documentation was just a simple email and an app. My brother has an extended warranty for his Mustang and it's just some generic Kroger-type thing and somehow, he blew his transmission and they gave him a full replacement. He only had to pay labor. Then his shift board broke because it's a manual car and it's a little older now. They said, "Okay. Well, instead of us buying you a whole new transmission, we're gonna refurb the transmission," which was fine by us.

    We didn't know that actually refurbing was better for us because it's the same transmission. We didn't have to break it in. We wouldn't have to drive XYZ amount of miles before we can drive a certain way. So, that is what I looked for and there was nothing that I could get out of the American Dream for that. The pricing for what they said and what they should have covered was fair. Their app seemed a little beginner-ish. Maybe they don't have a real IT department yet.

    Thanks for your vote!
    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    CoveragePriceRatesRental Car

    Reviewed Nov. 8, 2023

    I had a positive experience interacting with Will concerning an extended warranty on my 2018 Malibu hybrid. The warranty covers everything plus rental car and lodging if needed. I received a reasonable price. I've had a PVC valve fail earlier this year which cost over $2000.00 to repair, so I decided it was time for an extended warranty.

    Thanks for your vote!
    Verified purchase
    CoverageRefunds & PayoutsStaffBilling

    Reviewed Nov. 8, 2023

    My rep Anthony M was great and knowledgeable. He let me know what was covered. I did my payments in 4 installments. I needed this added protection for my Mercedes s63. I feel that anything that is covered will be paid for with no problems. Give these guys a try.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Nov. 8, 2023

    Excellent offer and follow up after shopping around. Agent sent me the offer and stuck to it. The agent accommodated my needs as far as start up date and was prompt in submitting all the paperwork necessary. The car covered was a 2021 Pacifica 65000 miles. The agent was John. Thank you.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & Speed

    Reviewed Nov. 8, 2023

    We had a slow start but Richard gave me a deal and he showed me the other reviews and their reviews and I was sold, thank you! I will definitely recommend my family and friends to America Dream. They're very affordable and very good to have on a emergency and a engine giving out or a transmission it will be at least 3/4/5k and labor.

    Thanks for your vote!
    Profile pic of the author.
    Verified purchase
    Customer Service

    Reviewed Nov. 7, 2023

    Great experience. My warranty for my 2016 Hyundai Tucson was about to expire and I needed to extend my warranty. I did my research on the Consumer Affairs website and American Dream Auto Protect was recommended by Consumer Affairs. I spoke to Sam ** in customer service and he went above and beyond to get me a plan within my budget. I highly recommend American Dream Auto Protect.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageStaffTimeliness

    Reviewed Nov. 7, 2023

    My experience has been okay so far. They offered me a longer coverage with a better deal and it covers bumper-to-bumper for six years. I also have roadside assistance, tire coverage that will replace one tire per year for the full term of six years, and a key fob if I lose it at least twice. I've only had to file one claim and it wasn't a covered claim but the agent treated me right over it. But there was a little mix-up with one of the agents. I called in one evening on my claim and the woman told me that I just needed to fill it out online and turn it in. But the next day, when I went to do that and tried to get ahold of them to tell them that it was being shipped up there, the agent told me that I was not supposed to do that. I was supposed to do something else and they talked me through it and stood behind it. It's fairly decent coverage and I'd recommend it to other people.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffRates

    Reviewed Nov. 7, 2023

    Conversation was clean and direct. Made me feel good about the car protection program. well abreast of the warranty and how it works. Great customer service and excellent rates. Clear understanding on how to implement the process for the use of the auto repair. Mr. ** answered all of the question that I ask. This I found to be very impressive.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPriceStaff

    Reviewed Nov. 7, 2023

    This is not a review of the company since I have not had a reason to make use of it yet. This is about their staff, in particular Tom **. I shopped several companies for what I knew I wanted and only Mr. ** listened to me and got me a quote that I was comfortable with. Like a good salesman he offered me several upgrade options that worked for me. It was a surprisingly enjoyable transaction! I would have given 6 stars but I was unfortunately limited to 5!

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Nov. 7, 2023

    Tom was very professional and polite when providing information about the warranty service. He made sure that the information was clear and understood. The offer of several plans was important in my choice of getting the best coverage for me. I would recommend Americam Dream for those looking for car warranty coverage.

    Thanks for your vote!
    Verified purchase
    CoverageTechSales & MarketingPricePunctuality & SpeedStaffBilling

    Reviewed Nov. 7, 2023

    Richard in Sales and John in billing were outstanding. Best warranty by far available for my car. Just purchased my 2017 Mercedes Benz GLS550 from dealer. Now I can experience my vehicle without feeling stressed. Wonderful experience. Definitely worth it knowing that I’m covered. Can’t wait to enjoy my car!!

    Thanks for your vote!
    Profile pic of the author.
    Verified purchase
    Sales & MarketingPriceStaffBilling

    Reviewed Nov. 7, 2023

    I ended up purchasing an extended warranty for my Chevy Malibu. Will ** was a professional sales consultant. He was able to give me a lower monthly payment, and a lower deductible. He was a great help! I would recommend this for anyone needing an extended warranty. Thank you American Dream.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaff

    Reviewed Nov. 7, 2023

    I called for a quote for car. Ended up purchasing policies for both vehicles. Anthony ** was professional, informative and quite pleasant. This gentleman reaffirms my faith in customer service...we need more Anthony **s in the customer service world. The policies are very comprehensive and better than most in my research. Anthony was the deciding factor.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechPriceStaff

    Reviewed Nov. 7, 2023

    It seemed like for what I wanted and how they worked, American Dream Auto was gonna benefit me better than other companies. I've got an older truck and for the miles and the amount and the coverage, from almost bumper-to-bumper, it was better than what the other ones were asking. I'm getting almost 60,000 miles on my 90,000-mile truck for 2,500 bucks. Everybody else wanted 36,000 miles for three months.

    My first claim was a learning process for all of us, even my car dealer and me. But it went well. I had an air conditioner fan that went out. I took it in. The dealer had to, besides calling, email and verify what was going on. But once they sent that back and forth, it was approved that day and got fixed. Everything was no problem. I had a $100 deductible.

    The salesman was good. I called back up because I wasn't too sure of how the system works. Because before, with the warranty company I had, it was just a phone call. Then they would talk to the dealer. But they wanted the written thing and the guy I dealt with at the Chevy dealer took care of it and it went okay. They were super outstanding. Compared to dealing with all the other warranty people I've dealt with, even for home warranties that I've canceled a couple, this is the best experience.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 7, 2023

    John was very helpful and he was super nice. I didn't know much about warranties and he walked me through everything. He answered all my question and I believe he gave me a good deal. I would suggest American Dream to anyone. I now feel safe driving my car. Thanks John.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedStaff

    Reviewed Nov. 6, 2023

    Anthony ** was really great and informative!! Went above and beyond to make sure I understood the terms and benefits. Great deal. Love this company. Glad I called. Definitely worth calling and signing up. Very friendly and knowledgeable. Thank you so much!!! Have a great day. Very fast and efficient.

    Thanks for your vote!
    Verified purchase
    CoverageSales & MarketingStaff

    Reviewed Nov. 6, 2023

    Wonderful. Love Kyle. He did a great job helping me to get exactly what I wanted. I would very highly recommend him to anyone and everyone! He was very patient and helpful. Great representation of your product. I look forward to using your service and feel that my car is completely covered. He also gave me a much appreciated senior citizen discount!!!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 6, 2023

    I got very good service and info from John ** and this will relieve a bit of stress on my part and the doctor's part also. Would recommend people to use this and John if they are in need of a new warranty in the future or right now. Appreciate the kind attention to this problem and hope I don’t need to use it, but glad it is available.

    Thanks for your vote!
    Verified purchase
    CoveragePriceStaff

    Reviewed Nov. 6, 2023

    The reps were very detailed, thorough and professional. They weren't pushy and just provided the information, and were able to answer all my questions. So far, American Dream’s coverage has been great. I try not to use it but it’s there in case I need it. I’ve done claims and I haven’t had any problems. There's always a deductible in every warranty. It’s something you deal with. I haven't run across anyone that is 100% but I'm satisfied right now.

    Thanks for your vote!
    Verified purchase
    CoverageTechPricePunctuality & SpeedStaffEase of UseRates

    Reviewed Nov. 5, 2023

    With American Dream Auto, I didn't have to wait. With the others I looked at, they wanted me to put 1,000 miles on the vehicle before it would get service and I got to have it for so long. American Dream's price was also affordable and their online tools were easy to use. They took care a lot of stuff. I signed up with them for my 2013 MKX Lincoln and the warranty covers electronic windows, transmission, drive shaft, axle, radio, and some of the words I can't pronounce. But they don't cover oil changes. They told me I had to wait at least 30 days to get a service but the contract didn't tell me how much was it a year and they said it was set up like that because I have to pay month to month. So I could pay 120 a month and if for some reason, I don't want to pay or keep them, then I could just stop paying and leave it alone.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedStaffBillingHonesty & Transparency

    Reviewed Nov. 4, 2023

    American Dream has a super aggressive sales department, which is the only phone number that you can account or get ahold of. Before signing up with them, I told them that I wanted to see the policy first because I've never experienced any kind of aftermarket insurance warranty. So, I requested that. But they said, "No, you need to pay the $790." Then the accounting got all messed up. They were supposed to do it every 30 days for four months and then they did it like 15 days apart. So, I called them out on it and then they missed the payment. Then I had my first claim and they were really good about that while I was making the payments. They gave me an $800 payment on the claim. It was awesome. It was easy to contact and I got the sales department.

    When I made three of the four payments, American Dream lost track of their collection. They have a little bit of issues with them internally because for about three months, I couldn't get ahold of them at all. When I finally got ahold of them, there was no returning in the customer service department for about three months. So I got upset and I called their sales department, and I kept calling back, and they kept lying to me. Then they would just hang up on me.

    My car ended up in a shop about 10 days later. My boyfriend researched the headquarters of American Dream and I was able to get the actual owner on it, and he was on a flight, and he was all pissed off at me for having the contact. I told him, "You need to do something. My car is in there." Then within 24 hours, he contacted the Porsche dealership and they authorized the payment. But I still had to pay a substantial amount. None of my claims ever exceeded what my policy did. Then they were calling and asking, "How is it? It's almost up for renewal." So I shared with them my experience and they said, "Can you write a claim?" I told them that they did get better, but I'm not happy with the service at all. I would not renew with them. I wouldn't recommend them to anyone.

    Thanks for your vote!
    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    CoverageTechPriceRefunds & Payouts

    Reviewed Nov. 4, 2023

    I'm done with American Dream. They were a terrible company. I bought a Land Rover 2005, which was an expensive car and I said I wanted the best coverage that they have because it's an older car and there may be things going along with it. I paid 30,000 for my warranty. And after about a month or two, I needed a driveshaft, which they covered. They paid for it after a while and then, I needed another thing but I got a complete runaround from three different people. Finally, I was told American Deam was not covering it and I asked why. I paid in full and I told them it was an older car and they took the money.

    I still have the car and I've got it fixed. It's a great car with only 111,000 miles on it and in perfect shape. But American Dream felt that they made a bad investment and they wouldn't cover anything in the future. I got a partial refund and I was surprised that I got it because I had to send them a letter that I was gonna take them to my attorney and sue them because they just broke the contract.

    Thanks for your vote!
    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    PriceRefunds & Payouts

    Reviewed Nov. 3, 2023

    I was very pleased with American Dream. The starter went out on my car and it was a $540 job. I had a deductible of 150 and they paid the rest with no questions asked. I'm happy with them.

    Thanks for your vote!
    Verified purchase
    Customer ServiceClaims HandlingCoveragePricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Nov. 3, 2023

    I called American Dream and the rep explained everything good. There was a lot of coverage and miles on what they offered for my vehicle. The claims process was very smooth and easy. Sometimes, I have to pay a little bit out of pocket. But they work with me on certain things. When I had to do the hybrid battery, they were only able to cover a certain amount because they don't cover hybrid batteries. But they did it for me because I have four hybrids and three of them are under their protection. They're very fair because most warranty companies don't cover hybrid batteries. So, even though that's not under a plan, they still work with me to help cover it when I need to. Their deductible is only $100, which I great. The reps are easy to get ahold of like. You're not sitting there waiting on hold for hours. It's not like a big hassle.

    Thanks for your vote!
    Verified purchase
    CoveragePriceStaffBillingRates

    Reviewed Nov. 3, 2023

    John was very helpful. Thanks. I would recommend this company to everyone and you really can’t beat the prices and monthly payment. He walked me through the whole process and I would cover more cars with them. Refer my family too. Thank you. I have a peace of mind my car is covered.

    Thanks for your vote!
    Verified purchase
    CoverageSales & MarketingPriceOnline & App

    Reviewed Nov. 3, 2023

    I filled out an online form and Will **, from American Dream Insurance, walked me through the coverage and cost. He was also able to provide incentives and discounts. I selected the Platinum Plan to ensure my vehicle was covered. There are other plans available as well. I would recommend them if you need an extended auto warranty.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 3, 2023

    John did great making sure answer my questions. He understood my range an my need to get extended warranty on my 2019 Jeep. I will love to recommend my colleagues family members to American Dream. Customer service is great they are friendly. I will definitely recommend my family. And will look forward to see their services when I may need in future.

    Thanks for your vote!
    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPricePunctuality & SpeedMaintenanceSales Tactics

    Reviewed Nov. 3, 2023

    I signed up with American Dream Auto for coverage on my 2012 Mercedes Benz E350, sedan. The guy I talked to, Anthony, was very nice. We worked it all out on the phone and it was no high pressure. I got their platinum coverage, which is their best one. I filed a claim about a month ago and the process was seamless. I took the car to the dealer to find out what was wrong with it and they told me what was wrong with it. I told them I had the warranty then they called the warranty company late in the afternoon. American Dream responded the next morning and have the authorization to do the repairs. The dealer then did the repairs and so far, I haven't heard back from them.

    I had a $100 deductible, so I paid them the 100, and I assumed they got the other money from American Dream. The dealer also indicated to me that they thought it was pretty easy to deal with American Dream. I was pleased with my experience because that was a $775 repair of which I only paid $100 on. And I paid $2,800 for the policy. So, I'm going to keep a running total to see whether it was worth it or not. I don't put that many miles on the car and I may have another repair or I may not. But at least I know if I have a major repair, it's going to be covered.

    Thanks for your vote!
    Profile pic of the author.
    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed Nov. 2, 2023

    American Dream will not pay once they seem to get to a limit. I had a few, most likely related issues. I had an injector fail, which they covered then a few weeks later, leaking coolant lines. When I picked up the car, I had another malfunction from the same side of injectors. American Dream manager claimed it was suspicious and became very rude. They had an inspector go out on a Friday and almost a week later they send me a text only version of his report claiming there is not indicated failure or the injectors.

    The scan tool he used read as "signal implausible" which through a few minutes of research, means that the injector is not giving off the right voltage (ie failed). Piezo injectors have an electronic side and if failed, needs to be replaced. This company has no automotive knowledge and will look for ways to not pay too much. Please search elsewhere and read all negative reviews of these warranty companies. At some point they will not want to pay, even though they claim they will. I wish I had read more about this company before signing up.

    Thanks for your vote!
    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    CoverageTechPricePunctuality & SpeedStaffRates

    Reviewed Nov. 2, 2023

    The representatives were very professional and made sure that I understood exactly what the packages were and what they were offering. When I had questions, they were more than happy to ask. So, they were very customer-oriented and friendly. Compared to other vendors, American Dream had a fair price. I was getting quotes from about three different companies and it seemed like American Dream had the most coverage. I have a supercharger in my truck and American Dream is the only one that said it’s covered and it came back from their underwriters. They were nitpicky about what they wanted to touch on my truck because it's got a couple of custom parts. But when you look at what I got compared to what the Ford is putting out, they're identical. It seemed like they were up to cover quite a bit and made sure that they got all the information into my hands and that I had a card explaining the process.

    The service is covering me for five years so I'm very happy about that because I bought a truck and Ford’s warranty was only gonna cover so much. I don't wanna be left out to dry here with a mechanical expense. This has been a one-owner truck and it's proving to be in excellent condition. But having that unknown and being able to get a repair policy like this is a relief. It's the last thing I have to worry about. If I have a breakdown, I just have a $125 deductible to pay and when it comes to mechanics and repairs, they can run thousands of dollars. So, it reduces my life stress a little bit. The worst drawback was the waiting period, which was 30 days but that went by quickly.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Nov. 2, 2023

    I was very satisfied with Mr. Derrick ** professional approach. He was very good at answering my questions about my coverage Derrick explained what I would get fory coverage. I would recommend him to family and friends he was very specific about my concerns about my coverage. Derrick was very attentive my questions.

    Thanks for your vote!
    Verified purchase
    CoverageStaffRates

    Reviewed Nov. 2, 2023

    Hello and I would like to leave a review for Jonathan who explained every detail that needed to be explained about the coverage I was getting in the Platinum plan which was extended to 6 years and 50,000 miles for my beautiful black diamond beauty Hyundai Equus signature vehicle. Everything was handled expeditiously and with professionalism. They would get a five-star rating from yours truly.

    Thanks for your vote!
    Verified purchase
    Coverage

    Reviewed Nov. 2, 2023

    Easy process to go thru. He gave me a serious plan and it cover me. So it is going to work out good. On my car it is going to work out good. 4200 Chrysler car is covered. I differently plan on adding more cars in the future.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 2, 2023

    When they called me, they sounded like they were good. So I went with them. They explained the policy and said that they said they cover the motor, transmission and a lot more things.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingStaff

    Reviewed Nov. 2, 2023

    It was great when I purchased the policy. I liked what they offered. The American Dream sales rep was awesome. I had a warranty company call me and badger me about American Dream being fake. I ended up calling him right away. He was able to rest assure me well. I haven't used the warranty. But everything so far seems good.

    Thanks for your vote!
    Verified purchase
    Coverage

    Reviewed Nov. 2, 2023

    The guy that I talked to was very nice and accommodating since I didn't know if I was gonna be able to afford it. He was able to get me to do it in monthly installments instead of paying it all at once originally. He was really super nice and straightforward with everything and didn’t seem as pushy as some other people when they're trying to sell you a product. I like that they would cover most of my bigger expenses. My car is up in miles. So, the engine, transmission, and air conditioning, will more likely start going out here soon or need to be replaced.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffHonesty & Transparency

    Reviewed Nov. 2, 2023

    If the company is half as good as our customer service rep, Derrick, we will be happy for years. He explained everything in detail, answered all of our questions, and was honest and sincere in everything he did. If he didn’t have an answer, he didn’t lie to me. I would highly recommend him and the company. Derrick probably deserves a raise or a bonus.

    Thanks for your vote!
    Verified purchase
    CoverageStaffRates

    Reviewed Nov. 2, 2023

    Kyle ** was professional, informative, kind and gave me the best rate possible. He was so patient and I will recommend him and American Dream to anyone who needs an extended warranty with all the bells and whistles with the best coverage and best rates as I am a senior and I’m a fixed income. I had an amazing experience with this great company. I can rest easy now.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Nov. 1, 2023

    I talked with John and he was very helpful in explaining how the warranty worked. He was very helpful and helped me me a grant program for me. Thanks. I will tell my friend about it. He worked with me. American Deam I will tell all my friends and family about this company.

    Thanks for your vote!
    Verified purchase
    PriceStaffRates

    Reviewed Nov. 1, 2023

    Anthony M, was great. He made sure I know what was included in the product and the price. He made me feel like he really cared what he was offering me and not another buyer. I will refer him and the company to other people, Thank you for the information because of that I brother product.

    Thanks for your vote!
    Verified purchase
    CoverageStaffBillingRates

    Reviewed Nov. 1, 2023

    Knowledgeable of the warranty process. Worked hard to get me a good rate. Kyle was very personable. Worked hard to make sure I understood all the benefits. Explained how my payments would work and the cancellation policy.... He offered me a great deal!!! It was a pleasure with you Kyle...! I will recommend my friends once I’ve tried this warranty.... Sounds great!

    Thanks for your vote!
    Verified purchase
    CoveragePunctuality & Speed

    Reviewed Nov. 1, 2023

    Everything was good and fast when I purchased my warranty. I'm happy they accepted the truck. American Dream Auto was the only one that would take my truck as everybody said it was lifted and they wouldn't cover it.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPrice

    Reviewed Nov. 1, 2023

    I told them I wanted the best there was, but I couldn't afford it. So, they cut it down to the lowest one, but they didn't tell me that they were not giving me all the benefits. It was also expensive after I looked it over. It was a little bit towards the high-pressure type of sale, too.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechStaff

    Reviewed Nov. 1, 2023

    Their customer service was good. I've had questions and I've called the rep three times and he answered every time. He was very helpful. I'm happy with the coverage as well. They also sent a mechanic out to check my car over. That was very thorough. We went for a ride to make sure it didn't rattle, for my protection. And that was very professional.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Nov. 1, 2023

    Sam was very informative and knowledgeable of his business and even brighten me up on obtaining an extended warranty. Sam eventually persuaded me to get coverage especially when he said he would send me the reviews of you all customers so I can see what they have said. He sealed the deal for me. I like how confident he was of his place of employment. I knew then that this was a company I wanted to do business with and I would recommend this company to anyone and would go hard behind them.

    Thanks for your vote!
    Verified purchase
    CoverageTechRates

    Reviewed Nov. 1, 2023

    When I reached out to sign up with American Dream Auto, I just needed to have my VIN and the year and make of the car and spoke with an individual and took a picture of the odometer and sent it in. It was very smooth and very easy. I wish the coverage would have been a little bit more, but then, I went with American Dream Auto because of how the consumers rated it and how easy it was to use at the dealership. Also, American Dream was about $1000 less than a comparable company that's the number one rated.

    Thanks for your vote!
    Verified purchase
    CoverageTechPrice

    Reviewed Nov. 1, 2023

    I bought this used van from a dealer. Having American Dream as my warranty makes me safe out there. Their service has been good. One of the O2 sensors’ wiring broke. I took it to the dealer and they repaired it. I had to pay $50 for the plug and a $100 deductible. They covered the rest.

    Thanks for your vote!
    Verified purchase
    CoveragePriceCoverage - Components

    Reviewed Nov. 1, 2023

    My Maserati Levante is covered by American Dream Auto. It's too expensive but it is full coverage for all mechanical parts other than wear and tear stuff.

    Thanks for your vote!
    Verified purchase

    Reviewed Nov. 1, 2023

    I talked to two different salesmen and they did their job. They pushed me in the direction and so I decided to go with them. The offer seemed to be what was best for the money.

    Thanks for your vote!
    Verified purchase
    TechPrice

    Reviewed Oct. 31, 2023

    The American Dream salesman was persistent, but he was a good salesman. The different plan options weren't all laid out in the beginning as far as the extended. I ended up going with the 42-month plan. I’m looking to average my cost as low as possible per month. The fact that I can continue that or it can transfer to someone else is a selling feature. I hope I was right in taking the American Dream versus 1800Warranty because the 1800Warranty was accepted at a Chevy dealer. I had the 1800Warranty and was reasonably happy with them.

    Thanks for your vote!
    Verified purchase
    CoveragePriceStaffRates

    Reviewed Oct. 31, 2023

    John was extremely helpful with getting my new vehicle coverage policy as well as canceling a policy I signed up for earlier in the day. He took his time explaining the policy and what it covers, and he was able to get me an unbeatable price and years of coverage.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceRates

    Reviewed Oct. 31, 2023

    Great customer service from the first phone call till I was done with the call. He went over every part of the policy and prices then added to the police to meet my needs and so far I am pleased with the customer service he provided. Looking forward to using the services and referrals.

    Thanks for your vote!
    Verified purchase
    CoveragePriceStaffRates

    Reviewed Oct. 31, 2023

    Sam did a wonderful job of explaining all the things covered under the warranty. He listened to what I was looking for and offered a plan that fit. He was patient and understanding of my questions. The whole process was very easy and the price was very reasonable. I would highly recommend American Dream and Samuel.

    Thanks for your vote!
    Verified purchase
    Coverage

    Reviewed Oct. 31, 2023

    I have a Chevy Avalanche 2011 and was looking for extra coverage. I talked to John about the coverage and he gave me a great deal for my vehicle. That I can afford. Hope everything will be great with this company. Happy Halloween for a great deal.. I will add more vehicle in future and family members and friends.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Oct. 31, 2023

    Great experience. Great plan for my car. Covers everything needed. Hope to never have to use it but if we do feel good that repairs are taken care of. Alex was great, explained policy well, again, great experiences. We will recommend family and friends plan on adding cars in the future for the peace of mind.

    Thanks for your vote!
    Verified purchase
    Coverage

    Reviewed Oct. 31, 2023

    The tandem of Henry ** and John ** is nothing short of an "All-Star Team!" They both explained their company's warranty program in simple terms. Moreover, they went the extra mile to ensure I was able to get both me and my wife's vehicle under the same umbrella. Put simply, the experience was seamless!

    Thanks for your vote!
    Verified purchase
    CoverageStaffBilling

    Reviewed Oct. 30, 2023

    Derrick ** was very profesional and he helped me choose the best extended warranty for me and give me different options and he recommended me the best one and help me with the payments plans he is so awesome I will recommend him 110% plus he delivered all the coverage in a great manner that way I could understand what is covered and what’s not thanks so much Derrick you’re awesome

    Thanks for your vote!
    Verified purchase
    StaffBillingTransparency

    Reviewed Oct. 30, 2023

    He was very professional and talked me through every detail. He was very helpful and answered every question I had for him. He was very understanding about my financial situation. He work with me on making my payments so there wouldn’t be any problem keeping the warranty up to date. I would work with him again and recommend him to family and friends.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 30, 2023

    It was easy enough and it didn't hurt too much financially. John and Will were both very pleasant, easy to understand and good salesmen. They seemed a little pushy but it's what salesmen do and in the end it was what I should've done a year ago. Hopefully I don't need it but it's nice to have if you do. I used my previous extended warranty to the fullest.

    Thanks for your vote!
    Verified purchase
    CoveragePrice

    Reviewed Oct. 30, 2023

    I purchased the Platinum policy with Tom and he explained it very well including answering my questions. I am really happy that I can protect my investment with no coverage caps. You do have to pay in full, but it is worth it. I recommend this service to anyone looking to protect their vehicles.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 28, 2023

    Derrick was a pleasure to deal with. He was kind, courteous and professional. He made us feel comfortable in our decision to use American Dream. I would recommend this service and hope every employee uses Derrick as an example. He should be acknowledged by his superiors. Employees like Derrick are hard to come by.

    Thanks for your vote!
    Verified purchase
    Coverage

    Reviewed Oct. 27, 2023

    Thank you Tom ** for an easy and pleasant transaction. Tom has explained the particulars of the extended policy that I was purchasing to me very clearly and even went an extra mile by extending to me a great money-saving offer, which I greatly appreciate. 10 out of 10. I would definitely recommend this to my friends/family members whenever they need an extended vehicle coverage.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Oct. 27, 2023

    I have never talked to a nicer person as far as buying anything, was on the phone with Derrick an hour and 45 minutes, he never got upset, really seemed like a professional as far as I'm concerned, I really hope it works well on my behalf, hope I never have to use the insurance but if I do I'm calling Derrick, very nice young man, lots, thank you Derrick.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed Oct. 27, 2023

    Great communication and answered all my questions. I sincerely appreciate the quality of customer service and the quick response to my questions. I will definitely be more comfortable knowing my vehicle is covered. Thank you so much for your assistance with this process. This is a great opportunity for anyone looking to get coverage.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 26, 2023

    Will was a referral from my mother who is also shopping for an extended warranty. He was able to get me a plan that met my needs with a minimum of fuss. Quick, efficient, and extremely personable. I asked him to call me back in the evening to settle up and he was right on time. Excellent service.

    Thanks for your vote!
    Verified purchase
    CoveragePriceStaffRates

    Reviewed Oct. 26, 2023

    John (manager) was very friendly and helpful and offered me a lot of affordable options. I was quite pleased with my service. I am covering a 2016 Ford Escape which I bought recently with over 100,000 miles. I am a senior on a budget and was given a very affordable rate plan.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingStaff

    Reviewed Oct. 26, 2023

    Great experience with Derrick ** setting up new warranty program! Got the senior discount and veteran discounts. Very helpful in completing this transaction. I would recommend him for your services. Thank you!! Very helpful. I suggest using him for your transaction.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingStaffRates

    Reviewed Oct. 25, 2023

    The experience was fantastic, the manager locked me in at a discounted rate. Got 5 years and was Able to meet my financial and warranty needs. I am purchasing a warranty my Dodge Chalky and the warranty great fit my needs. Overall am looking forward to telling fri of this company.

    Thanks for your vote!
    Verified purchase
    CoveragePricePunctuality & SpeedStaffRates

    Reviewed Oct. 25, 2023

    We are very pleased with the way we were treated by American Dream representatives. We had conversations with Richard as well as Henry. We are getting a good price on coverage for my car and will add John's truck at a later date. American Dream gave us the best of any that we talked to.

    Thanks for your vote!
    Verified purchase
    Coverage

    Reviewed Oct. 24, 2023

    He took the time to ensure I understood the information he provided. He also found a way for me to afford the best policy for my car. I hope I never have to use this service! It gives me peace of mind to have it. I can not afford to get a new car right now.

    Thanks for your vote!
    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed Oct. 24, 2023

    Kyle was great explaining the policy coverage with me.. He understood my needs and helped me with a great deal. Very professional and so genuine. I WILL DEFINITELY recommend Kyle to my family and friends. Kyle expained the bumper to bumper coverage very precise and answered all my questions. I can't wait to use the service in the future.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed Oct. 24, 2023

    I talked with a Frank, he was very friendly, and knowledgeable to all my questions and concerns, I feel as a weight was lifted, my car is getting older and my old warranty expired. I got a quote and signed up immediately. Thank you Frank! I recommend American Dream Auto protection to anyone and everyone. Can't wait to receive my welcome package.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 24, 2023

    Derrick was fantastic, right off the beginning he was going to give me a better deal than Endurance did. And he was true to his word. And he's taking care of canceling Endurance for me, that's taking the stress off of me which is great. I couldn't be happier with the deal he gave me. I have a very big smile.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed Oct. 24, 2023

    McKenzie ** was the agent that helped me with my policy. After talking with 8 other companies with pushy, hard sales agents, it was a total delight speaking with McKenzie. I found him to be a true professional; he answered all of my questions to my satisfaction. I am a senior citizen and I know I can be annoying, but he tolerated me and we ended up having a great conversation. I appreciate him asking about my veteran and senior status which gave me a price reduction. I wish I would have called American Dream first. Thank you McKenzie for your professionalism, patience, and sense of humor.

    Thanks for your vote!
    Verified purchase
    CoveragePriceStaff

    Reviewed Oct. 24, 2023

    Front start to finish John has been extremely professional and productive on getting me a plan that fit for me and my 2019 Honda Accord. He went through many options and made sure it was the coverage I needed. Got me an affordable plan that will save me in the long run. It’s a bumper to bumper coverage and it makes me feel protected in the long run

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 24, 2023

    John ** was Very helpful with an auto warranty for my Jeep Grand Cherokee. He offered me several options and was courteous. Would recommend to family and friends. He also explained the company's reputation and dating and reviews. I had researched many other companies. Overall good experience with purchasing the product and look forward to using your services if needed.

    Thanks for your vote!
    Verified purchase

    Reviewed Oct. 24, 2023

    Derrick did a very clear consultation with me explaining all the ins and outs of their warranty protection plan. I was very pleased with all that the warranty has to offer. I'm feeling more comfortable about buying a used vehicle that isn't coming with any warranty. I appreciate the time I was allowed to make this transaction.

    Thanks for your vote!
    Verified purchase
    TechPunctuality & SpeedEase of Use

    Reviewed Oct. 24, 2023

    The purchase experience with ADAP was very good. The account manager explained the program and didn't try to oversell its benefits to get me to sign. I will review the contract during the 30 day period waiting period to be sure that the discussed benefits are available and easy to use.

    Thanks for your vote!
    Verified purchase
    CoverageTechSales & MarketingStaff

    Reviewed Oct. 23, 2023

    I am a Marine Veteran. Derrick looked for all possible ways to find discounts. Went out of his way to meet my needs and match competitors. He actually beat them which persuaded me to go with it. The plan mentioned is also amazing and he has thorough explained no my coverage which pretty much matches the one sold at dealerships. I highly recommend this plan.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Oct. 23, 2023

    Kyle ** is one of the best salesmen I have ever encountered. He answered all my questions carefully and gave me all the information I needed. I never purchase anything over the phone without some time to consider all options but he made me very comfortable addressing all my options that I did purchase the extended warranty from your company.

    Thanks for your vote!
    Verified purchase
    CoveragePriceStaffRates

    Reviewed Oct. 23, 2023

    The representative was great in explaining the policy and gave me a lot of insight on why it’s important to have a warranty on the vehicle. He was very professional at his job, and he tried to get me the best price he can for my warranty. I would suggest anyone who has a vehicle or just purchased a vehicle to contact American Dream Warranty because you will sleep well at night knowing your vehicle is covered.

    Thanks for your vote!
    Verified purchase
    CoveragePriceBilling

    Reviewed Oct. 22, 2023

    Derrick from American Dream did a good job of explaining policy and getting me a good deal. Adjusted policy to start when my current policy is over. Made payments to work for me. Derrick did a good job of making me feel comfortable with an expensive decision. He did good.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Oct. 21, 2023

    Derrick was very knowledgeable and proud to work for his company. Extremely considerate of my needs and many concerns. I feel like he went above and beyond in two separate ways. Seriously, outstanding service and effort. I feel like I got a great policy for a great deal. Derrick was very personable and professional. He took pride in the company and the product.

    Thanks for your vote!
    Verified purchase
    PriceStaffRates

    Reviewed Oct. 20, 2023

    Very knowledgeable and patient. Rick **. Was very helpful. I would recommend him to all friends and family members. Leadership should be very appreciative of his knowledge and professionalism. Price was good. Looking forward to a lasting relationship.

    Thanks for your vote!
    Verified purchase
    Contract & TermsStaff

    Reviewed Oct. 20, 2023

    Tom ** was my representative and was very patient with providing all information and answering my questions. Due to this I did purchase the service agreement and look forward a to good relationship with American Dream. I will be happy to refer friends and family based on this experience today.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Oct. 19, 2023

    Derrick was very great at his job, went above and beyond to get me the best deal he could! He was polite and I felt comfortable talking to him about my needs. Thank you for all your help! I look forward to building a relationship in the years ahead, I hope I won't have to use this but if I do I know I'm covered!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 19, 2023

    Anthonthy M was very pleasant and personable. He was thorough, asked every question I had with professionalism. It was a pleasure doing business with him. I shopped around with other companies and decided on American Dream Auto Protect. I hope we have a pleasant future together. So far this has been a great experience.

    Thanks for your vote!
    Fred increased rating by 2 stars.
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffTimeliness
    After a positive interaction with American Dream Auto Protect, Fred increased their star rating on Oct. 23, 2023.

    Updated review: Oct. 23, 2023

    **Update: after speaking with "Henry **" a vice president of sales, he profusely apologized for the unprofessional manner in which I was treated. He informed me that disciplinary action would be taken by the company on this employee and he was more than 90% sure this individual would be terminated. I agreed to remove the review only if they fired this person. I was surprised that a person with his title and function had no direct involvement in disciplinary action. He gave an explanation of thier process and alluded that it was most likely a sure thing.

    After reading all of the negative reviews and knowing that I have no way of knowing if they actually fired this person, I decided to leave the initial review with this update and change the rating to a neutral one. It appears that there is a script that is being used to play on the emotions of persons who care about others' ability to make money based on the actions of some bad apples. It's a manipulation tactic that has probably saved them from many more bad reviews.

    Original Review: Oct. 19, 2023

    I called this company for a quote for a vehicle I was considering to buy. The other car I was looking at came certified through the manufacturer. One week after my quote, the sales person called me back to check which purchase I made as agreed upon. I thanked the sales person but told him I went with the car that was certified and therefore didn't need the warranty. He attempted to offer the warranty at a "deep discount". I needed to reaffirm that I did not need a warranty, firmly decline the offer and ask that I be taken off their list for future consideration. He agreed and we hung up. I received another SIX calls on the matter where I asked the same; to be removed from their system. I was ensured on that 6th call that he, himself, would remove me and apologies were in abundance. The very next day, I receive two text messages!!

    I called back and the person (Henry) was rude, obnoxious, aggressive and refused to put me on with a manager. We argued back and forth and the amount of unprofessional rapport was astounding. I had to hang up and call back. I left a message asking for a manager to call me back. 2 minutes later. I received a phone call by someone who claimed to be a manager and apologized for the behavior and concluded that he would take me off the list. He again called me back 15 minutes later to verify I was taken off. It is for this reason I WILL NEVER USE THIS COMPANY. They can't be trusted based on this level of unprofessional behavior. If someone from corporate reads this, please reach out to me to discuss.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Oct. 19, 2023

    The communication with Derrick was informative and delivered in a manner that even I could understand. All the questions that I could think of at the time were answered in an understandably format. Derrick presented the pros and cons of the policy and acceptance my 4000$ without blinking an eye. I would recommend this company based on what I have been told but the proof will be dependent on my first claim.

    Thanks for your vote!
    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedOnline & AppStaffRatesHonesty & Transparency

    Reviewed Oct. 18, 2023

    I filled out the online form only to get information i.e. prices coverage, etc.. The gentleman that called me back was excessively chatty. I couldn’t get a word in edgewise. When I told him that I was doing comparisons he gave me the prices and rattled off the coverage. I asked him to send it to me so that I could go over the information, he ignored my request and repeating the coverage, repeating the price and saying that he could give me this great deal and what would it take for me to sign up? I tried to tell him nicely that I only wanted the information at this time and if the rates were comparable, I would definitely return his call. He continued speaking over me louder and louder.

    After asking him several times to let me finish speaking, I finally I got so frustrated I had to tell him to shut up- which he did not. He kept talking over me and going over the coverage. I asked again if he would just be quiet and let me speak and just tell me that he would send me an email with all of the information. This went on for a good 15 minutes -He would not let me speak and just kept pressuring me and pressuring me to sign the deal right now and that he would give me this great deal if I signed. I finally had to tell him again to shut up and let me speak and then I told him that he was being obnoxious and pushy and I was not going to buy anything unless he shut up. It began to seem so comical and unrealistic, and I was just amazed that this person was so obtuse. Honestly, I think he was on speed or something because he was just rattling off information and I finally had to hang up on him. I would not do business with these people ever.

    Thanks for your vote!
    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    PriceStaffRates

    Reviewed Oct. 18, 2023

    Tom ** was very professional with his presentation of the information. He was helpful in getting me the most for my money. I will recommend him to my friends and family if they are interested in extended warranty for their cars. With today's high cost of vehicle repairs, extended warranty is a smart move.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Oct. 18, 2023

    I was very dissatisfied with Endurance & their hidden policies. I was to be contacted by my new Kyle who took his time & with exceptional knowledge & patience went over all the required needed information which finally sold me. I found Kyle very helpful and I will definitely have my contact him. Thank you and a great job.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Oct. 18, 2023

    I was looking for a new policy for my car and Sam was very helpful. He took the time to answer all of my questions, was polite and not pushy. He went through all the details of the coverage step by step. I would definitely recommend him if you are looking.

    Thanks for your vote!
    Verified purchase
    CoveragePriceStaffRates

    Reviewed Oct. 18, 2023

    I want to thank John ** for his diligence in working with me on getting the best price for the platinum plan. I feel confident that he will go the extra mile helping me through my plan. He was very knowledgeable and answered all the questions I had for him.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingStaff

    Reviewed Oct. 17, 2023

    John was very Accommodating and professional. He found every possible way to help and make this experience easy. I really recommend this company to anyone looking for warranties for their vehicle. Especially dealing with Jonathan. He helped us get extra discounts for senior and also answered every question that we asked him without hesitation. He is a very kind gentleman. Knowledgeable and Eager to please.

    Thanks for your vote!
    Verified purchase
    CoverageRefunds & PayoutsStaff

    Reviewed Oct. 17, 2023

    Please check this company out. Very good deals for veterans and everyone with a car off warranty. Kyle helped and even got my other coverage reimbursed. I recommend this for and special thank you to Kyle for the excellent service and help. This is good coverage for all. Highly recommended for everyone.

    Thanks for your vote!
    Verified purchase
    Customer ServiceBillingRates

    Reviewed Oct. 17, 2023

    I worked with Samuel today to purchase an extended warranty plan for my 2022 Dodge Charger. He was wonderful to work with and we discussed payments and the down payment. He also gave me a deduction on the downpayment. Was a pleasure working with him. American Dream has great rates, and they are very easy to work with. I will tell all my friends about American Dream and the great customer service they have.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Oct. 16, 2023

    John worked with me with every need I had. He helped me manage a plan that was perfect for me and my fiance. Haven't gotten to use to the policy yet, hopefully won't have to, but either way John gave me peace of mind in case I do. A+++ would suggest to use.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 16, 2023

    John was a great help to me. I explained my situation to him and fixed me up with a great deal on my vehicles. He explained everything thoroughly and really impressed me with courtesy and just easy to talk with. I am glad I called and will recommend you all to everyone. Thank you!

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechPunctuality & SpeedBilling

    Reviewed Oct. 15, 2023

    American Dream was the first to respond to me and what they told me didn't sound bad. A couple of days later, I was concerned. They initially had me on a three-year contract, where I paid annually, and I wasn't comfortable with that, especially after reading the Better Business report. When I was trying to cancel back out in the 30 days, they made me a better deal to where it was gonna be on a monthly payment and if it ends up that they're charlatans, then I'll only be out that month. So they made me a better deal that made it less nervous for me. They told me that they were gonna send me a list of places in my area that work with them, but they never did. I've asked three different times for that list and never got it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechPriceRefunds & PayoutsStaff

    Reviewed Oct. 15, 2023

    American Dream's rep called me and said he wanted to show me their extended warranty. I told him that I already bought one and when I told him which company I used, he said some things that I was not aware of. So, I told him that I would call and talk to that company and the BMW dealer. And if they didn't accept that company, then I would ask if they accepted American Dream. If they did, then I'd order from him. So, I did. He was pretty pushy, which I'm not a big fan of. But he was persistent and he did well. The cost was too high, but I understand the warranty can pay for itself in one issue. At the same time, you're limited on how much you can do per issue, so that's my only concern. But we'll find that out when that happens.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingStaffHonesty & Transparency

    Reviewed Oct. 15, 2023

    American Dream's rep was very helpful. The rest of the companies got brokers and I've been lied to so much. But I felt comfortable with that guy. I signed up for my 2020 GMC Canyon and he broke down the process for me. He kindly filled me in a lot of the spots I didn't understand about the warranty while every other company tried to sell me one.

    Thanks for your vote!
    Verified purchase
    Coverage

    Reviewed Oct. 15, 2023

    The guy who sold me my warranty was wonderful. He really knew what he was doing and he seemed more like a person and wasn't pushy at all. The coverage was really good, too.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Oct. 15, 2023

    I put an inquiry in online and then received a call back from them. The first person I spoke with was quite professional and friendly. I looked at a few other options and a supervisor called me a little bit later. We had a conversation and worked out what seemed to be an acceptable rate at the time so I signed up with them. But my wife and I discussed a little bit further and decided not to have any extended warranty for service protection plan. I cancelled on the 2nd of October. I called and they tried to dissuade me. It took a little bit of persuasion, but they sent the documentation and I submitted it. I am still waiting for the charge to be reversed, though.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechSales & Marketing

    Reviewed Oct. 15, 2023

    The sales guy I first talked to, Alex, was good and he was a really nice guy. He talked me into it but I was not doing my research then. I had to call them back but I talked to his partner because he was not there. One thing that I don't like is the little contract thing that they sent me. I can't read it. It's so small. Also, the mileage is only up to 200,000 miles but it's fine. Other than those, I've already told a couple of people about it.

    Thanks for your vote!
    Verified purchase
    PriceStaffRates

    Reviewed Oct. 15, 2023

    It was an easy process of getting signed up. They were very helpful and they explained everything carefully. Also, the price is better than most companies.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Oct. 15, 2023

    Sam was absolutely fantastic. He was first name basis and he followed up. American Dream's prices were fair, and everything was laid out. The whole experience was good.

    Thanks for your vote!
    Verified purchase
    CoverageTechPriceStaffRates

    Reviewed Oct. 15, 2023

    I had a good experience with the rep. He explained everything very well. The price is comparable. It was the same kind of coverage that other providers offered but it had more miles. They covered more too.

    Thanks for your vote!
    Verified purchase
    CoveragePriceStaff

    Reviewed Oct. 15, 2023

    I liked the way that the representative of American Dream explained the company. There were no pushy tactics. It didn't seem like he was selling me. All my questions were answered. The rep was very thorough and polite. Also, I like the idea that if I felt I wanted to change the policy from my Prius, I could transfer it with no issues over to my other vehicle. But it was a little pricey.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed Oct. 15, 2023

    I've been with American Dream for over a month. I spoke to a man named Kyle and I'm still waiting for some paperwork. He sent me an email asking how I liked the experience but never said anything about sending any paperwork. He’s been perfectly pleasant. But I'm not getting everything that I asked for. I got a policy number, and that's all I got.

    Thanks for your vote!
    Verified purchase
    CoverageSales & MarketingRates

    Reviewed Oct. 15, 2023

    I wanted the five-year, 100,000 miles, once it does the 120,000-mile Volkswagen inspection. They offered me a discount and they sent me a booklet on what is covered. Everything's great with them. However, they need to include the taxes with whatever rate.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceStaffRatesHonesty & Transparency

    Reviewed Oct. 14, 2023

    Derrick, our customer service rep, was very helpful. He was honest and informative and overall just a friendly person to talk to. Tried really hard to make sure we were happy with the coverage offered to us, and he even tried to get the initial price reduced somewhat to better fit our budget. So far, we are happy with the choice of warranty company we chose.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceOnline & AppStaffRates

    Reviewed Oct. 14, 2023

    The sign up process was nice. The guy that I talked to seemed friendly enough and wasn't too pushy. The price fit into what I was looking for. It was decent. The terms looked pretty standard for a warranty. He talked a little bit about the co-pay, but it was a little bit higher than I thought it was when I got it. American Dream has a website, but it isn't informative. It kind of makes you wonder what you have once you bought it. I have the paperwork but there wasn't a lot of reassuring because it was just a lot of their literature, and they could have said whatever they wanted to on their website. The guy I talked to did say if I have any questions, I could call him back. It made me somewhat comfortable, but somewhat leery too.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechPriceOnline & AppRefunds & PayoutsBillingRates

    Reviewed Oct. 14, 2023

    I bought the platinum package. It covers pretty much bumper to bumper. The only drawback I had about it is American Dream doesn't have monthly payment plans. You pretty much pay for everything in advance. But as long as they are able to cover my vehicle, I'll be very happy with them. I brought my truck into Toyota dealership. I had some extensive work done to the engine the past couple of months before I got the warranty, and I went up for a sticker. They noticed that a power steering line was leaking. It's not leaking bad, but it needs to be replaced. So, instead of leaving my truck there, I drove the truck home. I called American Dream and they told me that Toyota had to call them to start the claim. So, Toyota called them yesterday, but I haven't heard anything from American Dream yet. I wanted to go in to their website and see if my claim was there, but I can't find it. Their website only shows to contact them for certain pricing plans.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Oct. 14, 2023

    It did a good job. It told me everything I needed to know in order to get my job done. I really appreciate it. It was very professional, it did and answered all my questions. You gave me other questions, choices, and things like that. I think that he was still very professional in lighting.

    Thanks for your vote!
    Verified purchase
    CoveragePriceRates

    Reviewed Oct. 14, 2023

    I initiated contact looking to cover my vehicle and I couldn't be more pleased with Derrick and his ability to empathize with my situation. Not only did I get a great price on my platinum package, but I was given an extended time-frame as well. Derrick thank you for all you have done for me!

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 14, 2023

    I worked with David at American Dream Auto Protection. It was a smooth flawless experience and I had no problems and he answered all my questions. He was super kind and respectful for the entire call and was personable as well. It didn't feel like I was talking to a robot.

    Thanks for your vote!
    Verified purchase
    StaffHonesty & Transparency

    Reviewed Oct. 13, 2023

    I want to say Sam ** was very helpful and knowledgeable about the plans and he helped me considerably with my 2015 Chevy Tahoe LTZ. I highly recommend anybody who is looking for a warranty to speak with Sam **. Thank you so much. And honestly I shopped around before I made my decision to go with American Dream warranty and they beat the competition.

    Thanks for your vote!
    Verified purchase

    Reviewed Oct. 13, 2023

    I received great information about the extended warranty service on my vehicle and on my plan that I selected. I would highly recommend this company to family members because of the automobiles they drive. I'm looking forward to the services I will be receiving. I compared this company to others and I decided to go with American Shield. Thank you once again Tom for your service.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechSales & MarketingStaff

    Reviewed Oct. 13, 2023

    Great customer service and accommodation of two vehicles for a great discount. I had a good conversation with the agent and everything was done timely and in order. Wasn’t a lot of information needed to complete the process. Anxious to see how everything works out when I take my car in for repairs at my local dealer.

    Thanks for your vote!
    Verified purchase
    CoveragePriceStaffRates

    Reviewed Oct. 12, 2023

    We were looking for information on an extended warranty for our 2014 Range Rover Evoque. Sam was very friendly, patient and efficient as we had many questions and need clarification on a number of things. I feel that Sam gave us the best price and terms possible. We are happy with the purchase we made.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingStaff

    Reviewed Oct. 11, 2023

    I exchanged several emails and phone calls with American Dream Auto Protect. Their sales team is always professional and responsive to questions. Derrick ** did a great job talking me the policy and financials. I would recommend ADAP be in anyone’s consideration set when looking at extended warranties.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingStaff

    Reviewed Oct. 11, 2023

    John was very helpful and nice. He did not pressure me and explained everything very well. I already have one vehicle insured with American Dream. They are very reputable and do what policy states. Very good customer service. I will definitely recommend them to friends. I checked with other companies and theirs is the best!

    Thanks for your vote!
    Verified purchase
    Sales & MarketingStaff

    Reviewed Oct. 11, 2023

    My experience with Kyle today was great, I was gonna purchase a extended warranty with car shield but he gave me a great deal that I couldn't turn down!! He was very patient and answered all my questions and concerns. He also gave us a military discount and senior discount and was a great salesman that deserves a raise :)

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 10, 2023

    Very pleased with the service I had today, Derrick was an excellent help. I was shopping around companies and this seemed to be the ebay fit. I went around and at the time I was able to join but I reached back out and they were still willing to help me! Derrick made me feel very welcomed and like family. We were able to discuss other things than just business. I would highly recommend American Dream Auto Protect to my family and friends and anyone looking to get a great deal with great service.... this is the company for you! Give them a call!

    Thanks for your vote!
    Verified purchase

    Reviewed Oct. 10, 2023

    Spoke to Derrick and he gave me Great service on a warranty. I’m a senior and a veteran. He gave me a by giving me great service on something I really wanted, I have a 2014 Town and Country car and I really wanted a good service plan. And I thank you so much for the perfect service I received, thank you!!!!

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Oct. 9, 2023

    Good afternoon and to whom it may concern, I’d like to make a comment about the great service I received today as I was doing some research about a warranty policy and Kyle was super helpful and extremely knowledgeable about what I was looking for, so he deserves a good thank you for helping me and I look forward to working with him again soon.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed Oct. 9, 2023

    David was very helpful in explaining the auto extended warranty process. Went over all parts covered and associated costs for the 5 year plan or 60,000 mile on a 87,000 mileage car I bought. Great! Hope to use services in the future. Overall, had great customer service. I would recommend to others.

    Thanks for your vote!
    Verified purchase
    CoveragePriceStaffRatesTransparencyHonesty & Transparency

    Reviewed Oct. 9, 2023

    My review of the presentation and explanation of American Dream Auto Protect's policy, price and options was outstanding. Also being a person in the commission-based realm I was appreciative of the rep Anthony M and his honesty to let me know he was commission-based as almost all other company's reps (not American Dream) tried to tell me they were not. Lying to a customer right out of the gate is not a way to instill confidence in a potential client. Anthony answered all of my questions and made the buying process simple and easy.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedStaffRates

    Reviewed Oct. 7, 2023

    I needed advice to get an extended warranty as my car's expired. This company was given my details and called me. The knowledge of the company rep, Tom ** was impressive as he provided answers without hesitation. The product outshined all others I've investigated, on price and services provided. Some I'd never thought about but quickly saw the advantage in having. There was no pressure and none was needed as the company's extensive service sells itself. I challenge any other vehicle extended warranty plan to exceed American Dream in duration of coverage or price for the services provided.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Oct. 6, 2023

    I choose American Dream Auto Protect because of the excellent service and quality of the policy. Tom ** worked with me to select the appropriate policy. He was extremely professional and did an outstanding job explaining the coverage and options. I had no difficulty contacting and working with Mr. **. I highly recommend them.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Oct. 6, 2023

    My guy John ** was very helpful! I got a military discount for my Dodge Journey & school discount as well. He made sure I got the best possible deal and it was all thanks to my main man John. I recommend everyone to go check him out! I’m going to call back in a few months to add another car when I purchase it.

    Thanks for your vote!
    Verified purchase
    TechPunctuality & SpeedStaffBilling

    Reviewed Oct. 5, 2023

    Sam was a great person to speak to, no only was he able to help me switch from my other provider and get the payments to stop from them while also saving me money on my monthly payment, also was able to provided me with quick finding of a prestige plan.

    Thanks for your vote!
    Profile pic of the author.
    Verified purchase
    Staff

    Reviewed Oct. 4, 2023

    Brian was very helpful and polite. I really appreciated him assisting me. Every rep I talk to, should be like him, when assisting people. Hello had all the answers to my questions and was asking if he can assist me with anything else. Great assistant. Thank you so much, Mr. Brian.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPriceBilling

    Reviewed Oct. 4, 2023

    Good experience with sales person and finance man. They explained everything very well. I chose this company because of the great benefits. And ease of signing up with payment amounts that are affordable. They worked with me on this, as I am 83 years old. So compared to other companies, this was a good plan.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Oct. 4, 2023

    Good customer service; I covered two cars covered. The salesman was very helpful. Answered all questions. With answers to questions I didn't ask about glad I found this company to help look after my vehicles. I've gotten up in age and can't work on the new cars nowadays. So they are a blessing in not spending a buttload of money on any repairs I may need.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechPriceStaff

    Reviewed Oct. 3, 2023

    I just sold a truck, I was in the market for a new vehicle. After test driving several vehicles I ended up picking one that I love. When I called my Allstate insurance agent, she recommended that I not buy the extended warranty from the dealership, but to look online and check out the companies that sell it independent of the dealership. I answered the questionnaire. John ** contacted me from American Dreams, he went over all the benefits of all the plans, and I decided after talking with him and him explaining everything that I would buy the premium package. John was very knowledgeable about the different plans. John is very friendly, and easy to understand. I enjoyed speaking to John. I feel good about my purchase.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Oct. 3, 2023

    Samuel was great.. He enunciated words so I could hear without my hearing aids in.. He was kind and very complete.. He answered all my questions and went over any questions I had until I understood.. I give Samuel five star across the board.. Also got my 2016 Dodge caravan covered to start in 10 months as my previous insurance ends.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Oct. 2, 2023

    David was very professional. I was looking for an extended warranty for my 2012 BMW 550. He offered good support and we were able to fashion an exclusionary plan to protect the vehicle which I have taken good care of and kept under warranty the last 9 years. Premium was very competitive and coverage was great. I look forward to a good experience with this company.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppStaffHonesty & Transparency

    Reviewed Oct. 2, 2023

    Yes he was very correct with his quote, very honest and patient when I asked questions. He made sure to call me back after my cell battery went on my phone. No pressure. I cannot wait to get my package. I can’t wait to tell my daughter and my mom about this nice man that help me with my warranty.

    Thanks for your vote!
    Profile pic of the author.
    Customer ServiceStaff

    Reviewed Oct. 2, 2023

    I was in the market for Vehicle Extended warranty and was called by Alex **; he was professional, expedient, friendly, and extremely knowledgeable. He got me setup with everything I needed. He answered all of my questions and even offered me ways that I could be better served by American Dream Auto Protect.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Oct. 2, 2023

    Derrick was very fast and efficient in describing the auto service warranty. Derrick described it in detail and talked to his manager to give me favorable prices and included the sales tax in Arizona. Derrick explained everything in detail. He explained the prices in detail so they were understandable.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed Oct. 2, 2023

    Sam did great job, really friendly, helpful, gave me good price and coverage. Great. Great. Called American Dream. Highly recommended. Great coverage. Give them a call. They cover things others don't. Slam **. He's the man he worked with me and wife. He can help you too. I recommend to friends and family. Considering adding another vehicle, I covered my 2015 Kia Optima 82,516 miles.

    Thanks for your vote!
    Verified purchase
    CoverageStaffRates

    Reviewed Oct. 2, 2023

    Anthony explained coverages and help me compare different plans. I am 81 years old and appreciate all the help in making a decision. I appreciate the time he took to ask about what coverage I would be interested in and make recommendations about my particular situation. He was very thorough.

    Thanks for your vote!
    Verified purchase
    CoverageStaffBilling

    Reviewed Oct. 2, 2023

    Sam was very helpful in walking me through the different payment options and what was included in the policy. He wasn't pushy and was very patient as I thought through the process and options. I'm excited to see if American Dream lives up to everything I was set up to expect in an extended warranty plan.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceStaffBillingRates

    Reviewed Oct. 2, 2023

    Bought extended car warranty for my 2016 Jeep Grand Cherokee. Spoke with John from American Dream Auto Protect. Got me a great deal and price and mileage, took me under his wing and even helped me navigate my phone! Would recommend to anyone and family!!! Even hooked me up with payment plan!

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingStaff

    Reviewed Oct. 2, 2023

    I asked them about different details and they were very obligated to send it back to me and help me. I received the paperwork and a number to call if there is a breakdown once the policy kicks in. But they say they’d give you a discount on this and that, yet they want some money so they can lock you in.

    Thanks for your vote!
    Verified purchase

    Reviewed Oct. 1, 2023

    American Dream Auto Protect done pretty good with me.

    Thanks for your vote!
    Verified purchase
    CoverageMaintenance

    Reviewed Oct. 1, 2023

    I have my Audi covered with American Dream and during the signup, they explained that I need 30 days and 500 miles for the coverage to begin. It’s supposed to cover everything but it doesn't cover oil changes and maintenance.

    Thanks for your vote!
    Verified purchase

    Reviewed Sept. 30, 2023

    We have two vehicles on American Dream Auto and so far, so good.

    Thanks for your vote!
    Verified purchase
    Customer ServiceRefunds & PayoutsStaffBillingHonesty & Transparency

    Reviewed Sept. 29, 2023

    The rep called me out of the blue and told me how much better American Dream is and sold me on it. He told me that he called the company I had before and canceled it. But I just got a letter from them saying that my account was being closed due to months of non-payment of the product. And I had paid them between $2,000 and $3,000. I just got the letter this past week so I'm trying to reach them. Also, the rep said what I was getting would be the platinum plan. But I just got the paperwork and it's not the platinum plan. It's the silver plan. So, I was gonna call American Dream and say I don't wanna be lied to like that and I want my money back. The rep was very pushy but I figured if everything he said was true, then I couldn't go wrong.

    Thanks for your vote!
    Verified purchase
    CoveragePriceStaffRates

    Reviewed Sept. 29, 2023

    Alex was very professional and answered all my questions completely. Very satisfied with the service and pricing for my 2017 Titan. Looking to also purchase the policy on my Corvette. Will go through Alex again for sure. Was treated like a rock star and will spread the word!!

    Thanks for your vote!
    Verified purchase

    Reviewed Sept. 29, 2023

    I had a good experience with the reps. Their knowledge was pretty good. I'm satisfied with the package I got.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed Sept. 29, 2023

    I have an expensive car and I wanted coverage for it. I signed up with American Dream and the communication was fine. I had a 30-day waiting period with them before my coverage started.

    Thanks for your vote!
    Verified purchase
    Contract & TermsStaff

    Reviewed Sept. 28, 2023

    Alex was very helpful and experienced. I would recommend Alex to anyone. I have had some really bad experiences with other warranty companies. It has been really hard. I really want this to work out really nicely. So once again I thank Alex and hope that this will be a long lasting agreement.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Sept. 28, 2023

    Was please with Jonathan and recommend his company to anyone looking for a warranty for their vehicle. And he was very helpful and it got the coverage that I wanted on my Cadillac CTS and hopefully will be continue to use them and looking to cover my motorcycle and other vehicles.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaffBillingRates

    Reviewed Sept. 28, 2023

    Spoke to Jon who gave me an excellent price for my newly purchased Bmw 320i. He did a great job explaining the plans providing much incentive to refer friends. He was able to help with concerns about payment plans. I am very satisfied with the customer service and the personal experience. I felt like he really cared about making me feel comfortable and content.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechSales & MarketingStaff

    Reviewed Sept. 28, 2023

    Great customer service. John ** was very kind and looked to find the best warranty possible for my vehicle. He gave me the senior plan 3 year plan. Great discount on the plan. My Pacifica warranty from dealer ran out and I was looking for a great deal and feel I got the best.

    Thanks for your vote!
    Verified purchase
    CoverageStaffRates

    Reviewed Sept. 28, 2023

    The representative Adam was polite and informative. He shared info on the plan I was interested in and made me feel comfortable with the coverage I was to be soon receiving. Adam was also thorough and a professional. I would definitely recommend American Dream to family, friends and colleagues. Thank you.

    Thanks for your vote!
    Verified purchase
    CoveragePriceStaffRatesFollow-Through

    Reviewed Sept. 28, 2023

    Fantastic, service. Highly recommend Brian **. He needs a raise. Topnotch service, the follow through and dedication is apparent every step of the way. You would be lucky to have him as your rep. They worked hard to beat competitors rates and offer the best service plan at the most competitive price. All of this without neglecting the coverage which was most important to me.

    Thanks for your vote!
    Verified purchase
    CoverageStaffRates

    Reviewed Sept. 27, 2023

    Gina was very thorough in providing details of the 5 year warranty plan for my vehicle. She covered the parts of car covered and items that were not covered. I strongly recommend Gina to any prospective customer looking for a car warranty. On a scale of 1 to 5 I rate Gina a 10!

    Thanks for your vote!
    Verified purchase
    CoverageSales & MarketingStaff

    Reviewed Sept. 27, 2023

    I spoke to John ** at American Dream Auto Protect the sales agent. Doing a great job explaining to me all the coverage plan they have to offer. Also gave me a great deal due to the fact I am the senior citizen and my son in the Navy. They were able to workout a great monthly plan since I'm a senior citizen on fix income.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed Sept. 27, 2023

    Great price, great service. Love the bumper to bumper. Helps when you get it when your factory warranty just ends on 2019 Lincoln Nautilus. Ask for Alex in the sales dept. Ask for best price or current deals. Thanks, thanks, thanks. Tell your family.

    Thanks for your vote!
    Profile pic of the author.
    Customer ServiceRates

    Reviewed Sept. 26, 2023

    Kyle, from American Dream called me but since I had already signed up with another company, my interest was not significant. His persistence (without being overtly salesy) and candor complemented by his patience with all my questions and rebuttals made me reconsider (which when it comes to service decisions is rare for me). He was flexible and more importantly very well informed. I have signed up with him and the American Dream team on the basis of his service commitments and hopefully the next 5 years will be as pleasant an experience as this initial interaction.

    Thanks for your vote!
    Customer Service

    Reviewed Sept. 26, 2023

    I called ADAP along with 2 other companies. Adam called back and was very rude. After I asked him not to call again. 4 people at ADAP have called and won't stop. I have a warranty but they keep calling.

    Thanks for your vote!
    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Loading more reviews...

    American Dream Auto Protect Company Information

    Social media:
    Company Name:
    American Dream Auto Protect
    Company Type:
    Private
    Year Founded:
    2008
    Address:
    300 McGaw Dr #2f
    City:
    Edison
    State/Province:
    NJ
    Postal Code:
    08837
    Country:
    United States
    Website:
    americandreamautoprotect.com

    Media

    VIDEOS & IMAGES