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Buyer's Choice Award Winner

American Dream Auto Protect Reviews

4.1
2,268 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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Author picture
Edited by: Morgan Cutolo

About American Dream Auto Protect

American Dream Auto Protect sells three levels of vehicle service contracts, also called extended auto warranties. These plans are available for both new and used vehicles. You can also customize your policy so you don’t pay for coverage you don’t need. American Dream Auto Protect’s service department is available 24/7 to answer questions and connect you with its network of ASE-certified mechanics.

Visit americandreamautoprotect.com
Pros
  • Covers new and preowned vehicles
  • Three plan options
  • Network of over 50,000 mechanics
  • 20-year age limit on vehicles
Cons
  • No online pricing
  • Not available in California or Washington

American Dream Auto Protect Reviews

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    Verified purchase
    CoveragePriceRefunds & PayoutsStaffTransparency

    Reviewed April 19, 2025

    I researched three other companies, but American Dream was the first one I contacted. The process was very easy, and the company was well reviewed by independent sources, which made the decision easier. The representative was very clear and seemed trustworthy.

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    Verified purchase
    CoverageTechPriceMaintenance

    Reviewed April 19, 2025

    My experience with American Dream Auto Protect was not good. When I received the paperwork they sent, it didn't cover anything that I figured it would cover. I tried to cancel the policy, but they tried to charge me $250 to cancel it early even though the contract that I had said it was, at most, a $75 fee. I also told them to remove my debit card from the file, and they refused. So I had to go get a new debit card so they would stop charging my account since they wouldn't cancel my policy.

    When I signed up for American Dream, they went through and listed all the stuff that it does cover, but what they didn't tell you is the exception. It only basically covers major stuff, and it doesn't cover any minor malfunctions or defects. I would absolutely not recommend American Dream.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Customer Service

    Reviewed April 19, 2025

    This company is a real fraud for US customers. They always find ways to get you NOT to pay with irrelevant and meaningless excuses. They don't pay, they don't answer emails, and they don't resolve any issues over the phone. DO NOT buy anything from this company.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Customer ServiceTechMaintenanceRoadside Assistance

    Reviewed April 18, 2025

    This company DOES NOT respond to emails, and they also fail to respond when you call them. They denied a claim citing a reason NOT STATED IN THE SERVICE CONTRACT. They offer roadside towing services, but they DO NOT work.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    CoverageRefunds & Payouts

    Reviewed April 17, 2025

    American Dream Auto Protect is fraudulent. They got a good scam going. So, I got it for my 2017 Mercedes C43. And I submitted a claim three months after I purchased the policy, but they denied it.

    So, what happened was that it was losing coolant. So, I took it in, and they had to have a couple of hoses replaced. And also, the mounting brackets for the engine that kept it from vibrating and moving needed to be replaced. So, I had the mechanic call so they could establish a claim. And American Dream said that they wasn’t gonna cover it for some reason. So, I called American Dream, and they said that they can’t cover it because the auto check came back with a possible odometer rollback.

    So, what happened was, several years ago, somebody who was changing my oil just transposed some numbers. But you can’t do that with a 2017. It’s electronic, and you can’t roll back an odometer on it. And so, I tried to explain it to them, but they wouldn’t listen. They just told me that they’re not gonna cover this claim. And I told them that this is gonna be a problem moving forward. I won’t be able to file any claims. And I asked them why they didn't pull this before they wrote the policy if they're gonna do this every time with everybody, and they didn't have a comment about that.

    And then I asked them for a refund, but they said they don't offer refunds on anything I paid so far. And I told them that I've never used the policy, and I would never be able to use the policy because it's impossible to use it, because of this little quirk in here. And if they're gonna rely on this report, why didn't they pull this report at the time of filing? So, they disagreed with me. And then I told them that I'm gonna file a complaint, and they just said okay.

    So, I asked them to give my money back because I canceled my policy. They didn't even want to cancel the policy because they just wanted me to keep paying money and not being able to file any claims.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedStaffRates

    Reviewed April 17, 2025

    I went with American Dream Auto Protect because I could do a month-to-month versus a flat, like paying for 3 years. I could cancel at any time if I’m not happy with it. It was more of a just-in-case type of thing. I’ve had other warranty companies that have done well, but I usually pay everything up-front or a monthly payment for a certain amount of time.

    The representative was good and knowledgeable. He stated that there were some specific things related to the year of the vehicle we have. We just purchased it. It is a 2011 model. We know that certain parts are known to go out in that vehicle, and come to find out it isn’t covered. So hopefully, that doesn’t ever go out in our vehicle. It was an exhaust-related issue, which isn’t covered by any policy.

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    Verified purchase
    Customer ServiceClaims HandlingCoverageBillingRates

    Reviewed April 17, 2025

    I have an auto warranty with American Dream Auto Protect now because it gives me a degree of peace of mind. I won't have to worry about getting slammed with a nearly impossible bill at any point, which is important because I just had a $4,000 bill on my other car. I actually had an extended warranty on both my vehicles when I bought them, but the one for the Nissan ran out on me. Then, all of a sudden, one day, bam, the transmission went.

    The administration of signing up was very chaotic. There was a lot of going back and forth because they would only take a card. I couldn’t do a direct debit to my checking account, so we had to scramble and use my daughter’s credit card. Then it got screwed up and the policy was put in her name instead of mine. I didn't even discover that until I called to change the credit card. We had to go through everything to change it back into my name, and they had to issue a whole new policy just for that. It really felt like the process could be handled a whole lot smoother.

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    Verified purchase
    CoveragePricePunctuality & SpeedStaffRates

    Reviewed April 17, 2025

    My Mercedes Benz is covered with American Dream Auto Protect. They set it up the exact same day I made the purchase, and I did it on my own. The process was super easy. The guy was straightforward and he gave me the pros and cons between them and other competitors. He then gave me a good price, and we wrapped it up quickly in 10 minutes. My coverage with them is bumper-to-bumper, the price was fair, and the salesman definitely worked with me. Overall, signup with them was honest, easy, and fast work.

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    Verified purchase
    Customer ServiceCoverageStaffBilling

    Reviewed April 16, 2025

    The person who signed us up with American Dream Auto Protect was very thorough in explaining their company. We have a secondhand 2010 Lexus RX 350, and because of its age, we wanted to get extended coverage. After everything was explained, my husband just felt like it was a really good company, and he seems very satisfied.

    I told my daughter about American Dream and that we were very satisfied with the company. Making payments with them has been easy. If she was looking for auto coverage, I would highly recommend them.

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    Verified purchase
    CoverageTechPrice

    Reviewed April 16, 2025

    I bought my car in November 2022 and it’s almost 2.5 years old so I got extra protection. I signed up with American Dream and they split out the $3,000 some hundred dollars to get another 140,000 miles protection. Their customer is really good. I like that they use nothing but Honda parts and not knockoffs. And whenever you take the car to the dealership, it gets logged in, so you have a great history on your car. If the transmission gives out, you can go and get that replaced. There's a $100 deductible, and it covers everything else.

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    Verified purchase
    CoverageStaff

    Reviewed April 16, 2025

    I did a lot of research, and it came down to Endurance and American Dream. The person from Endurance who helped me was excellent. He asked if I was a senior and if anyone in my household was a first responder. My wife is a nurse. No one else had asked those questions. It felt like they wanted our business more than anyone else. The coverage was excellent, and that’s basically why I chose them.

    I haven’t opened the policy to read it yet, but I did my research before signing up. Unless it’s different from what was originally explained to me, I expect everything to be fine. So far, so good. I haven’t had a claim, and I’m not looking forward to needing one. But if I do, that’s when I’ll really know how everything works.

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    Verified purchase
    CoverageTechSales & MarketingStaffRates

    Reviewed April 16, 2025

    I found American Dream while I was doing a search, and they had 5 stars. I was a little worried at first because I don't see a lot of advertising for them, but after I talked to everybody, it sounded good. The guy I spoke with was really good. I feel like we got a good deal.

    The signup process was very easy. One thing I asked was where I could take my car, and the guy told me I could take it right to the dealer. I haven't had to use it yet for my Mercedes, and I hope I never have to, but I'm happy with what I got. I had a wonderful experience.

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    Verified purchase
    Customer ServiceContract & TermsClaims HandlingCoveragePunctuality & SpeedStaffRatesTransparency

    Reviewed April 16, 2025

    The customer service representative was nice and really informative in everything. He helped me out, and got me an extra three months to pay it off. I had no complaints.

    I just recently made a claim with American Dream Auto Protect because my engine was smoking. But they haven’t let me know anything yet. I’m supposed to get an email for it later on today. I got the highest plan with them. Hopefully, they will honor the plan and take care of my car because it is not running, and I’m paying $466 a month for the Platinum Plan.

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    Verified purchase
    CoveragePriceMaintenanceStaffBillingRatesCoverage - Components

    Reviewed April 15, 2025

    I bought a used Range Rover, and luxury cars can be expensive to repair, so I was looking for an extended warranty, and I found American Dream Auto Protect on Google.

    I looked at two companies and chose American Dream Auto Protect because of the price and coverage. The representative explained the process, and it seemed more streamlined than other warranties I’ve had in the past or ones that I spoke to.

    The representative was fine, polite, and professional. I asked questions about the policy in general. I did look online and had an idea. He went over everything. He was knowledgeable about the product, and I didn’t have any issues signing up.

    I can start filing claims 30 days after my first payment. I got bumper-to-bumper. Obviously, it doesn’t cover regular things like your brakes or wear and tear stuff. But everything in the engine is covered.

    The pricing was pretty good compared to other agencies. They send everything in writing. It would be a good match for someone whose warranty had expired or who needed extended coverage. I would recommend American Dream Auto Protect.

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    Verified purchase
    Claims HandlingCoveragePriceStaff

    Reviewed April 15, 2025

    I had a good experience with American Dream. They're cheaper and offer more coverage than another company. I signed up with them with the help of my fiancé, and he explained to me my coverage. I got a good coverage for a good price.

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    Verified purchase
    Claims HandlingCoveragePriceStaffRates

    Reviewed April 15, 2025

    I was with this company called Protect My Car, and they paid for everything. I didn’t have to do anything at all, other than a deductible. They also covered the rent-a-car. When I talked to the guy about the American Dream, he said that they cover most everything but they don’t pay for your oil changes. I have a 2014 Nissan Murano CrossCabriolet covered by then. He wanted to insure my other car, of which I had bad experience with another company as well. So, he was going to try to get me a discount for two vehicles.

    With American Dream Auto, the customer experience was okay but you have to be careful with that as well, because he was adamant about trying to get both cars covered. And once I told him that I couldn’t do it right then, then he said, “Well, go ahead and try to make the deposit. And then call me the next day.” So, I was ignoring him because I was going to do what was best for me.

    I was trying to wait before I added the new car on. I didn’t want to have to make two down payments. I’ve already made one for the initial warranty, but I didn’t want to make another down payment when I’ve already made one on my car. So, before I could do an upgrade, he said that they couldn’t do it right then. They’d have to wait until the end of the month. I said, “Okay.”

    But my overall experience with the man was decent. His attitude and demeanor were pleasant, and I didn’t have any issues with the way he was doing things because he’s a salesman. I was hoping to get the price lower, but I understand that everything has gone up since I had my last warranty. I went along with it because I need the coverage. So, the price was fair.

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    Verified purchase
    Customer ServiceStaffBillingTransparency

    Reviewed April 15, 2025

    Signing up for American Dream was good. The representatives were awesome. And the young lady I just talked to was helpful and pleasant. I had a credit card that somebody got ahold of, so I had to get a new credit card. And so, I had to change it on the system so they could get paid. And that lady was just extremely nice. But I just signed up. I have't made a claim yet.

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    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedStaffBillingRates

    Reviewed April 15, 2025

    American Dream offered the same contract, same service as others, and their price was reasonable. I got the coverage for a good price. There were others that were cheaper, but the service they offered was complete from front to back, except for the regular oil and tire changes which I understand is my responsibility. The customer service was good. I had to change a few things that I didn’t understand, got that straightened out and it turned out great. Just not getting my ID card bothers me ‘cause it’s been almost two months and I’m disappointed that I don’t have it yet.

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    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedStaffRates

    Reviewed April 15, 2025

    I got a bumper-to-bumper warranty with American Dream Auto Protect for our Mercedes Benz that my wife and her son use. That seems pretty good. The rep that signed me up was okay. I received the welcome email and the contract that shows what is covered. But there’s a lot of things that I wanted to look over in my policy. I haven’t received my membership cards yet, and it’s been two months.

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    Verified purchase
    Claims HandlingCoveragePriceStaffRates

    Reviewed April 15, 2025

    I like to have a peace of mind, so I searched online for extended warranties. I saw that American Dream had great ratings, that they had the coverage I was looking for, and their price was great. I talked to the rep, and he explained to me how it works, what was covered, and when it was effective. He also gave me his direct number and told me I can always call back. He was great.

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    Verified purchase
    Customer ServiceCoveragePriceRates

    Reviewed April 15, 2025

    I got American Dream to cover my 2018 Chevy Silverado and the sign up process was easy. I’m satisfied with the process of getting it and what the reps told me.

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    Verified purchase
    CoverageSales & MarketingPriceRates

    Reviewed April 14, 2025

    It was a great experience in purchasing from your company. I had a policy purchased in no time and at a great price and knew what I was buying. I am going to recommend your company to everyone I know that is looking for a policy. They gave me a veteran's discount and not all companies do that. I really appreciate ones that do. I like doing business with them not only because of the discount, but because it shows appreciation for our veterans. That means a lot to me.

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    Verified purchase
    Customer ServiceClaims HandlingCoverageSales & MarketingStaffRatesHonesty & Transparency

    Reviewed April 4, 2025

    I had two reasons for wanting to cancel my American Dream policy. First, I was facing some financial hardship and was thinking about canceling until I could get back on my feet. It’s a big chunk of change, and I’m on disability, even though I do need the coverage.

    The second reason is that I searched for the top five extended car warranty companies, and American Dream was on that list along with a few others I recognized. Before calling, I read some reviews, and my biggest concern was their customer service, because the reviews weren’t very good.

    I told the guy who sold me the policy that I was concerned about that. I’m talking about recent complaints, even from the day I signed up, like rude customer service and not paying out on policies. The representative told me that the company had made some adjustments and was correcting their customer service issues.

    I worked in customer service for 32 years, so I know what that kind of explanation means. I liked the guy I signed up with. He was very nice, knowledgeable, and explained everything to me, like the bumper‑to‑bumper coverage, the 30‑day waiting period, and no mileage requirements. I called my sister and my brother and got them to switch their warranty companies to American Dream. They signed up the same day or the next day after I did.

    I personally didn’t have a repair done, but they did. They signed up two cars, and one of them needed a $1,200 repair. The extended warranty denied the claim because they said it was pre‑existing. My sister was extremely upset. I don’t know how they could determine that.

    I think it had something to do with the suspension. The bigger issue was how rude they were. My sister called back and spoke to a manager, but he wasn’t much better. When she said she was told the coverage was bumper‑to‑bumper, the manager told her she needed to use common sense about what bumper‑to‑bumper meant.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed April 1, 2025

    I do a lot of driving for my personal business, and I have higher mileage on my vehicle, so I just felt it was important to keep my vehicle covered with an extended warranty. I just searched for the top-rated ones and American Dream popped up. That's how I decided to go with them.

    Enrolling was pretty easy. The person signing me up was easy to talk to and knowledgeable. I haven't had to use the warranty yet, though.

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    Verified purchase
    Customer ServiceSales & MarketingStaffTransparency

    Reviewed April 1, 2025

    Just got the warranty so don’t really know how good they are until I use them. Will provide an update when I do. The agent I talked to was way better than the agent from the other warranty company I called. I googled best car warranty companies and AD was number 2 on the list.

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    Verified purchase
    Customer ServicePriceRates

    Reviewed April 1, 2025

    I haven’t had any experience yet since I’ve only been with American Dream for a couple of months. I did some research, selected them, and signed up. The customer service has been fine, and based on my research, it looked like the best value.

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    CoverageTechPriceBilling

    Reviewed March 24, 2025

    American Dream is NOT a good warranty company. My BMW is sitting at the shop for a mechanical repair and they quote it’s on the “disallowed” list. Everything that is wrong with the car was basically on the “disallowed” list sticking me with a $5000 bill. They will cover a $1600 valve cover assembly but not a valvotronic motor inside the valve cover assembly, which is $3500 alone. We appealed their denial and even had the tech say it was mechanical. The answer is the same “disallowed” item. They are terrible.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Customer ServiceClaims HandlingCoveragePriceStaffRatesResolutionCoverage - Components

    Reviewed March 21, 2025

    I was a customer with American Dream for a month and a half, and then I dropped them. I have a vehicle that I purchased and I took it in for some work that needed to be done. They denied the claim and said that it was a preexisting condition. Customer service was friendly, but other than that, not worth a darn. I will never go back to American Dream.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Customer ServiceClaims HandlingCoveragePriceRates

    Reviewed March 21, 2025

    I bought a 2017 Mercedes GLS 550. American Dream said it's bumper-to-bumper coverage. And I hope that's what it is. The cost of parts and repair, the labor would be covered. I would have a $100 deductible. I've talked to a gentleman at one of the Mercedes dealerships and he wants to be able to look at the warranty and check because he says, a lot of times, that's not the case. And I'm hoping that truly is the case on this thing because I'm paying $200 a month. I don't want to be paying for something that I'm not actually getting.

    They sent me the document in the mail.

    When I was still looking for an aftermarket warranty, I called a company and my experience on the phone with them was terrible. It's hard to know who's reputable or not and I'm taking a chance even with American Dream Auto Protect.

    The purchasing experience was fine. But I wish I were paying a little bit less. Most of the other companies offer at least a year free or more after you pay for a certain amount of time. There's none of that with the American Dream Auto Protect, which would be nice. But I've had a good experience so far.

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    Customer ServiceCoveragePriceRefunds & Payouts

    Reviewed March 21, 2025

    The company policy is the buyer has 30 days to receive a refund. The company rote me that they canceled the policies I bought but now won't answer emails regarding the status of the refund. I've had to dispute the charges with Visa. The reasons I canceled convinced me this was not a credible or reliable group of people that I could rely on fir 6 years of coverage.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed March 20, 2025

    So far my experience with American Dream is good, based on the sign-up process. Their customer service is good. Their price is a little high, but we’ll see how much they cover.

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed March 20, 2025

    When I entered my vehicle information to look for an extended warranty, American Dream was the first ones to call me, and now, I have coverage for my Mitsubishi. Customer service was fine and very helpful.

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    Verified purchase
    CoverageTechSales & MarketingPriceStaffRates

    Reviewed March 20, 2025

    I checked around, and American Dream Auto Protect is decent for what’s covered. The sales agent was good, she was very pleasant, had a nice personality, and was fun to talk to.

    The coverage wasn’t bad. Though the monthly fee felt a bit high because I didn’t get the yearly thing. Everything seemed good. I actually went over the coverage last night and it sounds good, I could cancel the monthly fee anytime I wanted.

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    Verified purchase
    CoverageSales & MarketingPriceStaff

    Reviewed March 20, 2025

    I signed up my Maserati with American Dream Auto Protect because many other companies didn’t offer coverage for my car. The sales agent who helped me was awesome. I didn’t feel pressured at all. He was really easygoing, and I was satisfied with the quote that they provided.

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    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed March 20, 2025

    My Blazer has coverage under American Dream Auto Protect. The sign up process over the phone was excellent. They answered all of my questions, and I am satisfied with the coverage they provided me. Everything is covered. However, I do have a little complaint. The paperwork that I got in the mail is not professional, and the print is so light, which made the fine print a little bit harder for me to read.

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    CoverageTechRefunds & PayoutsMaintenance

    Reviewed March 20, 2025

    I've been paying this insurance company for a year and it was the worst thing I've ever done. I had to take my car to the mechanic and they wouldn't approve the repair, saying it was a Chevrolet recall issue. I went to Chevrolet and they said my car doesn't have any recalls. In short, they won't pay for the repairs. It was the worst thing I've ever done, putting my car in this insurance company. And on top of that, I can't cancel the plan. They're messing with me. I don't recommend them to anyone.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedStaffRates

    Reviewed March 20, 2025

    I reached out through Kelley Blue Book when I was researching vehicles and when I purchased one, I got a call from American Dream. He had good knowledge of the product. There were a couple things he had to follow up on and did so timely and to my satisfaction. It was a good experience. I haven't had any repairs, and the policy hasn't actually kicked in.

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    Verified purchase
    CoverageSales & MarketingStaffRates

    Reviewed March 20, 2025

    Vehicles don’t last forever and they’re expensive and you got to stay on them. They are just machines, and they wear out, so I got interest in American Dream for my 2017 Jeep Wrangler Sahara. Everything has been excellent. Courtney, the sales guy, was amazing.

    He helped me out in every aspect he could. He was kind, courteous, and very helpful every time I called him. He pointed out all the differences in the companies, and plus and minus. He wasn’t shady about anything, and he has been open about everything. I appreciate it, and that made me choose them over other companies. He said the policy activates after 30 days. I have recommended this company to my daughters.

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    Customer ServiceCoverageSales & MarketingPriceStaff

    Reviewed March 20, 2025

    The salesperson who helped me sign up for the policy was good at explaining it. Customer service was great. The quote provided to me over the phone was okay, and the price was average. The coverage I got from American Dream was the best one.

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    Claims HandlingCoveragePriceRefunds & PayoutsRates

    Reviewed March 20, 2025

    I have a GMC Arcadia and I have American Dream for it’s coverage. I chose them because they will keep paying, while the other ones only have a certain amount you get. I like American Dream’s claims process. It’s easy. I had a good experience with them. I reviewed a couple of other companies. And they seemed to be better, so I went with American Dream. The price was a little higher, but they have a better policy.

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    CoverageSales & MarketingPriceStaffRates

    Reviewed March 20, 2025

    I decided to go with American Dream Auto Protect based on their reputation on the internet. The sales agent was decent and didn’t try to sell me anything, and the quote was fair for the level of coverage offered. Everything was self-explanatory.

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    Customer ServiceCoveragePriceStaffRates

    Reviewed March 20, 2025

    The warranty that I got with my GMC Terrain SUV, which is our commuter car from Salt Lake to Tooele, was expiring. So I needed to get another warranty. I got a phone call from a representative from American Dream, and they explained the program, the benefits, and the cost. I liked their offer more than other companies I looked at. The representative was knowledgeable about the policy. He also explained that the policy would be activated after the first payment within 30 days. The benefits look really good for my warranty.

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    Customer ServiceStaffRates

    Reviewed March 20, 2025

    I have a 2016 Range Rover and a 2015 GMC Denali pickup. Both are covered with American Dream Auto Protect. The sign up process was very easy and comfortable. They were very polite and helpful. I did call customer service recently because there's a claim currently for my truck. The customer service gentleman was easy to talk to and helpful. I would recommend them to my friends and family.

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    Customer ServiceCoveragePriceStaffRates

    Reviewed March 20, 2025

    I have a 21 Voyager. Chrysler Voyager van covered by American Dream. Customer Experience was good, they explained everything to me. I asked a few questions about another company I had considered, and they clarified the differences, which led me to choose American Dream.

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    Coverage

    Reviewed March 17, 2025

    If I could give a negative 5 I definitely would. THEY are SCAMMERS! Do not purchase anything from these people. EVER! They will take your money and promise you the moon, when you need the coverage, your claim will definitely be denied.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Customer ServiceCoverageRefunds & PayoutsStaffRatesRental Car

    Reviewed March 14, 2025

    Claim #**. With my current experience, I’d noted a negative stars. I had the choice with many companies but was assured by American Dream agent Sam, their services were top tier. I soon found after my first small claim they are in the practice of “first deny until they keep trying“. First claim was direct and I was advised part wasn’t listed on coverage package (as if every screw, motor, seal, and motor part must be in a list). After becoming aggravated and escalating my claim it was finally paid. 2 weeks out and they cover approx 3-4 days max on rental vehicle. I excused it as error until I came into my next claim. The initial denial was due to “part listed on non claimable.“

    Upon sending in an invoice showing the parts named in the denial were not the parts listed on the invoice repair, calling for now 2 weeks, I’m told today it was reviewed by supervisor and denial remains. I requested reasoning for second denial, the young lady (Erika) advises she doesn’t know it was not noted. I have now come to the conclusion this company rating is subpar. I have several nice vehicles but failed to do real research on this company and for this reason I’m getting what I paid for. DO NOT BUY HERE, YOU WILL REGRET.

    I look forward to many more denial claims as my policy extended out for quite a while. The message heard about warranty companies denying claims with no merit, I’ve come to believe is true here. ####DO NOT BUY A WARRANTY HERE### DO NOT BUY A WARRANTY HERE THEY REFUSE TO PAY #### I have 3 other vehicles running out on warranty due to time not mileage. My intent to list all with this company are void. Absolute worst I’ve ever dealt with

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

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    Sales & MarketingStaff

    Reviewed March 12, 2025

    Did a good job. Been in sales for decades and Chris was pretty textbook. End result, he closed the sale so job well done! He was pleasant and helpful. He deserved the sale and got it. Started a little too high but that's his job. We settled on a mutually acceptable plan so I think all parties are happy. Felt comfortable with Chris and would recommend him. He is an asset to the company.

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    Customer ServiceCoveragePriceStaffRates

    Reviewed March 5, 2025

    I have yet to receive my policy from American Dream. I talked to someone there and I actually got an email or a text that said the packet was returned to the wrong address. I talked to someone and we confirmed it was the right address, so they were gonna send out another packet. I’ve yet to receive it so I’m a little concerned. I’m not actually at home right now, so I can’t say for sure if the packet is there or not.

    I paid $4,000 and have not received a thing. Everything is covered because it's an Elite plan. I upgraded with more miles. They actually threw in more miles. I have 105,000 on my vehicle. And I have coverage to 80,000 miles.

    I'm not very happy because I have not received any paperwork, so I won’t recommend them currently. I would like to actually get my packet and have communication with them.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

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    CoverageStaffTransparency

    Reviewed March 5, 2025

    I appreciate the clear cut explanations. I know there's always a blurred lines with these companies, but Chris helped me start a policy, and he was personable and professional. I can't say the company deserves 5 stars at this moment, but based on initial encounter, and compared to some of the others, I didn't feel hassled and thought everything was reasonable for what I'm looking for. So fingers crossed it remains that way!

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    CoverageSales & Marketing

    Reviewed March 4, 2025

    They are a scam. When something happens to your car they say some is and do not pay. My transmission went. Now they saying it was preexisting. I been driving for months. Put miles on the car and now it's been like that. Smh.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

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    Customer ServiceClaims HandlingTechSales & MarketingPunctuality & SpeedRefunds & PayoutsStaffBillingRatesRoadside Assistance

    Reviewed March 2, 2025

    I’ve had American Dream Auto Protect on my 2008 Lexus ES 350 and I’ve only had one claim since getting my vehicle in December. I accidentally locked the keys in the trunk, even though I was told the keys wouldn’t lock if I had them with me. I filed a claim, and they sent someone on a Saturday to unlock the car, which was good.

    Their customer service is top-notch, they were very professional, they answered all my questions and gave me a great rate. It was really good.

    I’m very satisfied with the claim process. It only took a minute. I did it on my iPad because my phone was locked in the car and they came out right away. The technician was great and awesome. So far, my experience with American Dream Auto Protect was good. I haven’t had any mechanical issues or problems with them. I pay my bill, it's easy.

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    CoveragePriceRates

    Reviewed March 2, 2025

    I’d recommend American Dream Auto. It’s a good company. When I researched protection plans for the Suburban, they were the top three.

    The purchase process was good. Questions were answered, and there were no issues. The options were good, that’s why I went with them. The cost was very reasonable and comparable to others. It was a few hundred dollars more, but I chose them because they ranked well.

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    Customer ServiceClaims HandlingCoverageRefunds & PayoutsStaffBillingCoverage - Components

    Reviewed March 1, 2025

    I was getting a few calls from a guy, Peter Ramirez, telling me how good American Dream was. It's not the experience, and nothing he said was true. The American Dream robbed me of my money. They stole my money. They told me that after paying the first month, my warranty would be activated the next month, but it wasn't. My car had fell in a pothole, and I wanted to bring it to get it serviced. Once they filed the claim, they denied it and wouldn't pay for it. I was speaking to them. And they told me they were gonna cancel my policy because I was disrespectful. Basically, the lady was disrespectful. She was telling me not to speak. She's telling me a whole bunch of disrespectful stuff. So I got disrespectful, and she didn't like it. They canceled the policy and wouldn't give my money back. They are thieves. It's the worst experience.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

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    Customer ServiceClaims HandlingCoverageTechSales & MarketingPriceStaffRates

    Reviewed March 1, 2025

    I did price comparisons, American Dream had the better price, and the sales rep was very informative, and took the time to answer my questions. I requested a paper copy of the contract to make sure I was aware of what was excluded because that was my main concern. He provided a sample contract, and he followed up with an original contract once I made the decision to go ahead and purchase it. American Dream is on par with most other companies, but I really don’t know until I put in a claim and see what kind of runaround I get.

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    CoverageSales & MarketingStaff

    Reviewed March 1, 2025

    American Dream gave me a better deal than other warranties. The sales rep told me more than I wanted to know, but that was fine. I got a whole list of everything for the coverage and it looks good. I'd go back to them if I ever need another warranty.

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    Customer ServiceCoverageStaffRates

    Reviewed Feb. 28, 2025

    The warranty on my vehicle had expired and I had planned to keep it a lot longer, so I shopped around for warranties. I read some reviews online, and American Dream was given a good rating. There were some people that had complaints, but for the most part, they seemed to think it was okay. The representative answered the questions related to the cost, but I was more interested in making sure that there was a clear definition of what was covered. There was a little bit of difficulty, because when I asked for the hard copy of the summary of the policy, I expected there to be the total miles in a number of years, and it wasn't anywhere in the contract. That was kind of strange to me so I had to call several times before I got that worked out.

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    Claims HandlingCoveragePricePunctuality & SpeedRefunds & PayoutsRates

    Reviewed Feb. 28, 2025

    One of the things why I chose American Dream Auto Protect was that they would allow me to do claims as early as 30 days. The cost was lower than several others, so that was another consideration. The representative was fine, and the sign up process went well. I had no problem signing up and everything.

    My car is very inconsistent, and I’ve only had American Dream for a couple of months. I’m about to cancel because I’m about to get rid of the car. So my personal experience with them is not meaningful at all because I signed on, paid three months payments, haven’t canceled yet, haven’t been to the shop, and I have no experience with a claim.

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    CoverageTechPrice

    Reviewed Feb. 28, 2025

    I plan on keeping my truck longer, and my factory warranty ran out. I had a five-year 100,000-mile warranty and it expired. So I signed up with American Dream Auto Protect, and it was easy. They’re willing to expand the timeframe. It was a five-year term, and he added another year to it. It’s a 2018 truck, and I only had 60,000 miles on it. I paid it all for the whole amount. The price was good compared to three other places.

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    Customer ServicePriceStaff

    Reviewed Feb. 27, 2025

    My name is Monica and I’m so disappointed with the service that I received from this company, customer service was lousy and disrespectful. In my opinion is a waste of money because they are going to avoid helping you at all cost.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

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    Customer ServiceContract & TermsClaims HandlingCoverageTechSales & MarketingMaintenanceStaff

    Reviewed Feb. 27, 2025

    Buyer beware!!! I bought a policy with Endurance. I received a call from a salesperson from American Dream who gave me various reasons why the American Dream warranty was better than the Endurance Waranty. I decided to cancel the Endurance warranty and go with American Dream. In fact, I was so convinced that it was a good product that I bought 2 separate American Dream warranties for 2 separate vehicles. it seemed like a great idea to have an extended warranty in case something happened in the future with either vehicle.

    After taking a trip I heard a ticking noise that seemed to be coming from the motor, in one of my vehicles, so I took it into the dealer to have it checked. It turned out to be an exhaust leak from the exhaust manifold. After filing a claim with American Dream I was told that the exhaust manifold is an excluded part and that the repair was declined even though the exhaust manifold was not listed as an excluded part in my agreement. Out of curiosity I went back to the original policy that I had with Endurance to see if the exhaust manifold was covered under their warranty. It was!!! I wonder how many other parts are covered by the Endurance warranty that are not covered by American Dream? I canceled both of the policies that I purchased from American Dream and will go back to Endurance. Endurance clearly has a better Waranty.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

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    Staff

    Reviewed Feb. 26, 2025

    Great at explaining warranty and giving me the information I needed. Easy to talk with and is very patient. I really hope everything he told me comes true and the company is as good as he told me it is. XOXO

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    Customer ServiceContract & TermsCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Feb. 26, 2025

    Horrible company! Scammers! They are no different than every other scam company out there! I purchased the PLATINUM plan back in August 2024. As of January 2025, I had paid them $2,840. I had one payment of $710 left in February. On January 22nd, 2025, I brought my car in to Capital Transmission. They ran it through the machine and it came back with the code for a bad transmission, the "Nissan death code" as the shop manager stated. He stated that, "There's no doubt you have a bad transmission." It took a day to get a response from American Dream Auto Protect.

    They sent out an inspector 2 days later. The inspector agreed with the mechanic that it was a bad transmission. 3 days later, I called to find out what was going on. American Dream Auto Protect re-sent me an email that stated, "After conducting a thorough inspection of your vehicle, we have determined that the [Transmission] requires a detailed teardown to accurately identify the cause of its failure. Unfortunately, this diagnostic process will need to be carried out at your own expense and will not be reimbursed. This procedure is essential for us to pinpoint the exact issue and recommend the necessary repairs. We understand this might be an unexpected cost, but addressing this promptly will prevent further damage and ensure the continued reliability and safety of your vehicle. Please let us know how you would like to proceed, and we will be happy to assist you with the next steps. Thank you for your understanding and cooperation."

    So far I spent $2,840 for the top tier plan that claims it will cover a transmission, to be told that I have to spend EVEN MORE MONEY to tear it apart to find the tiny part that is causing the problem! WHY would I need to have my transmission torn apart?!? A bad transmission is a bad transmission, PERIOD! A clear example of them finding a way to get out of covering something that they CLAIM very clearly to cover. They refused to refund all of my money because I technically had the plan, which I couldn't actually use for what was needed. Plus, they charged me a fee for cancelling early. So, not only did I lose money from this program but I had to spend $5,800 on the new transmission. This company is a disgrace. Taking advantage of hard working people. F+++

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

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    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 25, 2025

    Fully explained the product. Was attentive to my needs and listened to my concerns. We will see how it works, hopefully I won’t have to use it. The salesperson was also creative in drawing me into the product. It was not my intent to purchase on the first call I received.

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    Customer ServiceRefunds & Payouts

    Reviewed Feb. 25, 2025

    Chris did a great job explaining everything and I found an extended warranty even before I purchased my truck. Chris was not too pushy and I had the reassurance if I don’t purchase my truck, I could get a full refund. Thank you very much, hope I call back soon, with truck keys in hand.

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    Customer ServiceStaffRates

    Reviewed Feb. 24, 2025

    I had the pleasure of speaking with David ** & he went above & beyond his job all to help me (the customer) out! I would also like to thank his manager for approving my rate when he didn't have to. This was a great interview all about my auto Warranty. These two men should be rewarded for outstanding customer service!!

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    Customer ServiceCoverageTechSales & MarketingStaffBilling

    Reviewed Feb. 24, 2025

    Got a 6 year 80000 mile platinum plan, David was awesome and very helpful and very happy with my deal, he was very knowledgeable and found me exactly what I was looking for! Highly recommended and will definitely refer my friends and family. Great company and sales and customer service, they cover everything at the dealer with minimal down payment.

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    Customer ServiceStaff

    Reviewed Feb. 23, 2025

    It was an excellent conversation. Professional, forthright and took time explaining the company's offerings. Great salesman. Would recommend. Daniel **'s, Expertise. He explained what your company offered and I'm going to accept the offer And And Daniel Has great communication skills. A particularly like. How he took time with me. We will speak again. He left me a information. That's sold me to your company.

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    Customer ServiceClaims HandlingCoveragePriceRefunds & PayoutsStaff

    Reviewed Feb. 21, 2025

    Terrible experience! Paid my premiums on time. My vehicle's transmission failed and my claim was denied. They claim that a part that is not covered caused the damage which is not true. All of the customer service reps I interacted with were rude and uncaring. Asked to speak to a supervisor and was told that there wasn't one available. This company does everything in their power to not pay for legitimate repairs. I would not recommend them to my worst enemy!

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Feb. 21, 2025

    I called and spoke with Daniel ** over the phone, Daniel was very knowledgeable with excellent customer service. I would calling to get a quote. I call about my cal. He took his time explaining the didn't warranty that they have, wasn't in a rush. Very Nice on spot with the information.

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    Customer ServiceCoverageTechMaintenance

    Reviewed Feb. 20, 2025

    I had just gotten my American Dream policy -- then I got a notification on my readout that my 4wd needed service...found out it wasn't just service, an important part needed replacing. I called my American Dream customer service department and explained the problem. They explained they would need information from my mechanic in order to process the claim. My mechanic sent them the picture and information and after verifying all, my claim was paid and my Suburban was repaired -- I was very pleased with the service I received from the customer service manager (sorry, I forgot his name!)...so happy I had signed up for an American Dream Auto Protect policy -- if I hadn't I'd have been in "duck soup"!!!

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    CoverageTechPriceRates

    Reviewed Feb. 20, 2025

    Everything was just a piece of cake with American Dream Auto Protect, especially getting the whole sign-up process done. I originally found them online and the plan I got was pretty good, so it was all very easy.

    I haven’t actually had to use the coverage yet, but so far, so good. However, I was involved in a slight accident, and my car is currently in the shop. I have an appointment to have the mechanics check it over once I get it back sometime next week.

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    Customer ServiceCoveragePricePunctuality & SpeedMaintenanceStaffBillingRates

    Reviewed Feb. 19, 2025

    I first saw American Dream Auto Protect online and noticed they had really good ratings. Then, when I called and spoke to the guy there, everything just seemed to work out well, so I signed up. The whole process was easy. The representative was very nice, he even gave me his personal number to call if I ever ran into any problems.

    It’s a bumper-to-bumper plan with a $100 deductible, though I did have to wait 30 days after purchasing before I could actually use the coverage. I think it’s very important to have this, just so if I have a breakdown, I don’t have to have all that money come out of my pocket at one time. I’d tell anyone to get American Dream Auto Protect just so they don't end up with a big bill.

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    Customer ServiceCoverageTechStaffBillingRatesTransparency

    Reviewed Feb. 19, 2025

    American Dream Auto Protect is rated number one online, and the person I spoke with explained everything well. They said everything would be covered, so that’s why I went ahead and signed up.

    The only negative was about adjusting my payment, they told me it could be changed to the 15th of the month, but the automatic withdrawal still came at the beginning of the month, which set me back a bit. I wasn’t expecting it, so I sent an email to cancel automatic payments and plan to make the payments myself if possible. Customer service and the plan options were good so far, though I haven’t had to use the service yet.

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    CoveragePunctuality & SpeedStaffRates

    Reviewed Feb. 19, 2025

    The representative from American Dream that I worked with during signup was good. I listened to what he had to say and compared it to the stuff that I had read before and I just pulled the trigger on it. Hopefully, it works out if I ever need anything. Other than that, I've put it out of my mind. We're early in the experience, so I wouldn't feel comfortable recommending it at this point. We will see if we ever even need it and if it comes through for me.

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    CoverageSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Feb. 19, 2025

    I was looking to get a warranty for my wife’s truck, and I found American Dream Auto Protect online. I actually looked at two other companies before choosing them, but I went with them because of the pricing.

    Having an auto warranty is important to us because we have a high-expensive vehicle. The representative I talked to was really, really good. He was very good at what he did and did whatever he could to make the sale. He told me it was bumper-to-bumper coverage and explained that the warranty starts after 30 days. Overall, I was very satisfied with the experience. It was very good.

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    Customer ServiceCoverageTechStaffRates

    Reviewed Feb. 19, 2025

    I have a BMW, and I know that they're expensive to fix, so that was reason number one I was looking for an extended warranty on the car. Our signup experience with American Dream was good. The guy told me that if I have any problems or any questions, to call him, which I have been calling him. But he never picked up. I needed to find out where I would send the mileage and the VIN number for the car. I was able to get in touch with customer service, so I got the information from them.

    American Dream’s service is good all the way up, except that I can’t reach my guy. People had given 3-star and 5-star ratings, so I went with American Dream. The other two companies wanted to lock me into a contract, and this is on a month to month basis. My policy is month-to-month and it was $190 per month and I could cancel at any time. And, that's what I was told. I called because when I got the contract, it said five years for $190 a month, but then I called customer service and she told me that's just the locked-in rate for the five years. If I wanted to use the company for five years, that's a locked-in rate, but it wasn't under a contract.

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    CoveragePriceStaffRates

    Reviewed Feb. 19, 2025

    I saw American Dream on the internet and I was interested in the service because it had such a high rating from the people who had been their customers. I was impressed by the customer satisfaction. If I need to use this product, I don't want a lot of hassle from a company about what's covered and what isn't. They’re good business people and not a scam.

    Auto repairs are extremely expensive and my vehicle is getting a little older and if I don't have something, I could be in for a major auto repair. And I'm all about insurance and I don't wanna have to pay for repairs.

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    Customer ServiceCoverageSales & MarketingOnline & AppRates

    Reviewed Feb. 19, 2025

    I have my Cadillac under American Dream Auto Protect and it’s been 40 days since I purchased the policy. I found it on the internet and the signup process was good. I read a review somewhere that said that it was a good policy, and that led me to it. And then I read through what their coverage was, what their plan was, and signed up.

    One thing that I wish had happened was that I would have received confirmation from them that I had provided all the information they needed. I was able to download the policy from the internet. I'm looking forward to a good relationship with them if I ever have a claim. Other than that, I hope everything goes well.

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    Customer ServiceCoverageSales & MarketingPriceOnline & AppStaffRatesFollow-Through

    Reviewed Feb. 19, 2025

    When I was looking into coverage, I’d heard mixed things about some other companies, that they don’t always pay out the way they’re supposed to when filing a claim, and I found American Dream through an advertisement and decided to go with them.

    The sign-up process was a good experience. The representative gave me all the details. Getting extended coverage was important, we never know when something's gonna happen to our car and mechanics are very expensive.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppStaffTransparency

    Reviewed Feb. 19, 2025

    I filled an online application for auto warranty companies. American Dream was the first one to call me back. I got my Nissan Pathfinder 2016 covered with them. The sign-up was quick and painless, with a rep speaking with me and setting me up. It went well. But I would have liked to have all the information upfront and then make my pick. I felt like he kept trying to upsell me every time I decided to go a certain way.

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    Customer ServiceCoverageStaff

    Reviewed Feb. 18, 2025

    Customer service Daniel was pleasant. Very helpful And guiding us through the process of getting the best coverage for our vehicle. He took time to go through all options that would be available and in our budget. He did not try to hurry you through the process, he assisted you patiently. His customer service was excellent.

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    Customer ServiceTechStaff

    Reviewed Feb. 18, 2025

    Chris ** was very pleasant to speak with. Knowledgeable about his job. Was very willing to work with me and willing to explain everything that I needed explain to me. Took his time, didn't try to push anything on me. I couldn't have asked for a better individual to have spoke with on the phone about this than Chris. **, I'm so thankful that I got to speak with him and got my contract through him.

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    Staff

    Reviewed Feb. 17, 2025

    Great experience with David. He was great. Helped me tremendously. I look forward to working with him. The company seems great too. I hope David has a wonderful day and he also enjoyed working with me so please reward him with a nice pat on the back. He deserves it.

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    Staff

    Reviewed Feb. 17, 2025

    Very professional and very knowledgeable. Helped me make my mind up. I was the process of shopping around. He explained to me the history of the company versus other company. No one that I've talked to in the past ever explained things the way he did. That within itself sold me. I have no problem in recommending people I know or don't know to this company. Highly satisfied.

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    StaffHonesty & Transparency

    Reviewed Feb. 17, 2025

    My first experience with my representative was very positive and I felt like I wasn't being mislead. He was very helpful and sensitive to my previous bad experience with another warranty service. I feel that you can't go wrong with this company and I will certainly have no problem recommending them to people I know.

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    Reviewed Feb. 3, 2025

    Scammers, they do not honor the service plans they sell, they make all the excuses as to why your claim is denied.. They worst business .. They are frauds. Stay away unless you have money to give away.. Horrible service.

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    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

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    Claims HandlingCoveragePricePunctuality & SpeedRefunds & PayoutsStaffTransparency

    Reviewed Feb. 3, 2025

    I have a 2019 Ford Expedition Limited covered with American Dream Auto Protect. Signing up with American Dream was easy, and I paid about $170 to sign up. I haven’t had to file a claim yet, but I have a feeling I’ll be filing one soon.

    The screen that handles the radio functions is really slow. I click on it, and it doesn't do anything, so I’ll hit it again, and then it finally catches up. The guy said it may just need an update on the software or something when they replace the transmission.

    Some warranties are better as far as they don't have a deductible. That's one of the big things. You're paying them all this money, and then when you have a problem, you're going to have to pay out of pocket. Granted if it's a large ticket item, it's well worth it, but I'm not sure if it's something that's not catastrophic that you could do without if you had to. You're still gonna pay $100. I'm not sure how good a return on your investment it is.

    The first one I had was CarShield, and I had a problem. It wasn't something that they covered because they considered it a wear item. It was heater hoses that blew out. I had to have a rental car, and that was a pain. I had to rent a car for five or six days. It just was not a good experience, so I dropped them.

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    Customer ServiceCoverageSales & MarketingStaff

    Reviewed Feb. 3, 2025

    The explanation from the salesperson with American Dream was pretty good. He articulated the coverages very well, and I took a platinum pack because it covered most of the things that would usually come up. It was all pretty straightforward and without any hidden items.

    Everything is good, but the only concern I have is that there is no portal or website for signing up or raising claims. It was all just a verbal telephonic thing.

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    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingRatesTransparencyRental Car

    Reviewed Feb. 1, 2025

    American Dream was rated really high in the Forbes magazine, that’s why I chose them. And also, the representative I talked to, Sabrina, was excellent. And she said the deductible would be $100, which I thought was impressive, and that’s one of the things that I used when I was comparing with others, but it turns out it’s 150, which is kind of a huge thing.

    And I made a claim, which I’m very disappointed about. What happened was my mechanic called the American Dream, and it took one or two days to even get a response. And they sent me an email saying where to email the work order, and then my mechanic sent it in, and then they said they didn’t have it. So, I sent it in, and then while I was on the phone, I made sure they got it right away. 

    And then I was told it would be 24 to 48 hours before there would be an approval. It was a Friday, late morning. So, I asked the representative that I talked to if it includes weekends, and she said that it’s only Monday to Friday. But she said that they’ll try to have it by Monday, at the latest. And then late Monday, I got an email that said an inspector would be going to the mechanic’s shop within 24 to 48 hours to inspect the car. So, then that’s more days.

    I’ve been out of my car now for way over a week, and then I was told that I wouldn’t be able to be confident about rental reimbursement. But actually, when I was sold on the policy, it was that I would have rental car coverage, but it wasn’t explained that I would have to pay for the rental car and then get reimbursed afterwards. So, if I don’t have any money and I need my car or a rental car, that’s an issue, too. 

    So, it’s now Thursday, and I haven’t received an approval yet, and this has been since Friday, when I sent the work estimate in. And now, it’s the first time they’ve seen my car or that I’ve had a claim, so I can understand why someone needs to inspect it first, because they gotta be sure they’re not being cheated on.

    However, if that’s the kind of policy that’s in place, which is okay, then that policy needs to be triggered immediately at the beginning of the claim, so the 24 to 48 hours includes the inspection, not the end of the 24 to 48 hours when you’re supposed to have an approval or you’re promised an approval.

    And then also, my welcome email, when I got the policy, said, “Oh, congratulations. Welcome. I will take care of you. We’re available to you 24/7. Well, I called to check on my claim at 8 p.m. a couple of nights ago, and the guy who answered the phone had a facetious attitude. And when I called the phone number, it gave me the option to talk to the customer service. I think I pushed option 3, and that would bring me to customer service. 

    So, I pressed option 3, and when I got to him, he answered very friendly, “So, will I be helping you with new service today?” And I told him that I’m trying to get ahold of customer service. And then he said that I need to call during regular business hours, in a friendly but fake friendly way, in a facetious manner. And really insulting, actually, as if I should have known. And I told him that I’m trying to get an update on my claim, and my welcome email for this policy said that they are available 24/7. And then he said that only if you want to get new service, then they’re available for you 24/7, but in a real fake fearful way. Like talking to a cheerleader who thinks you’re beneath them. So, that was disappointing.

    But I really like Sabrina. She was incredible. I love her. She was so friendly and patient, willing to spend a lot of time on details and call me back when I can’t call or can’t talk. And I was sold to without feeling sold to, which is great. And she was the person who helped me break down the second half of the policy payment. So, I paid for half of it, and then the second half of the policy payment, the total, will be paid in six payments. 

    So, I was disappointed in the fact that I promised the mechanic that American Dream is different than the other warranty companies. Because he said that he hates going through warranty companies, because they’re just so difficult to work with. And I told him that I did my research, and this one is at the top of Forbes’ best car warranty companies. So, I’m embarrassed because the car’s been there for quite some time now.

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    Customer ServiceStaff

    Reviewed Jan. 31, 2025

    I did some searching through the internet and Consumer Reports, and I found American Dream Auto Protect. I asked for a day or two to think about it, and the representative gave me an extension. I called him right back, and it seemed pretty decent.

    I have been with them for about three months. I got a full coverage for a pickup truck. I’ve got my next-door neighbor signed up with them about a month after I signed up.

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    CoveragePunctuality & Speed

    Reviewed Jan. 31, 2025

    I purchased American Dream for my Ford Mustang because when I was looking online to see how many stars each of the warranty companies got, they got the most stars. The process of signing up for it was quick, and the sales representative answered my questions.

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    Customer ServiceStaff

    Reviewed Jan. 31, 2025

    American Dream Auto Protect was already on the truck when I bought it. So, I made a deal with the seller to pass the warranty with the truck. And he said he can cancel it, but I kept the warranty because it's safer for us. In case something goes wrong with the truck, it’s got a warranty. And so, I made a phone call to American Dream, and I gave them my address, and then they sent me all the papers. And everything is good so far. I had no issues.

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    CoverageStaff

    Reviewed Jan. 31, 2025

    I fully enjoyed talking with Chris and he really gave me all the information on how the product works and what it all covers. This coverage will help me to always be safe on the road and have peace of mind when traveling. Thank you for your excellent service and being considerate on listening to my concerns.

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    Customer ServiceTechPriceStaff

    Reviewed Jan. 31, 2025

    The sales rep with American Dream was very, very informative. He was the reason why I signed up with them. He broke down the comparisons to other warranties and answered all my questions about the limitations on the warranty. American Dream also seems to have more variety of mechanics I could take my car to.

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    TechSales & MarketingPriceRefunds & PayoutsStaffRates

    Reviewed Jan. 28, 2025

    Everyone's car buying/warranty buying experience is different. I had an experience I wouldn't wish on anyone. I was told by a sales rep he'd help me out and do whatever he could to earn my business, but instead of listening to my wants he told me that buy through the dealer has its flaws which I agreed. Before I could say I had a deductible he goes on about how I'd have to pay out of pocket for repairs. "The only reason you got that price is because something is hidden.". You have 2 ears and 1 mouth for a reason I wouldn't buy from this company but everyone's experience is different. Dan V

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 27, 2025

    Outstanding service paired with unbeatable pricing! Sabrina demonstrated exceptional professionalism, responding promptly to every inquiry with clarity and efficiency. Her extensive knowledge and genuine willingness to accommodate our needs made the entire process seamless and stress-free. I wholeheartedly recommend American Dream Auto Protect as the go-to choice for all your extended warranty needs—truly a company that delivers on its promises!

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    Sales & MarketingStaff

    Reviewed Jan. 23, 2025

    They were good. I just think what the American Dream offering was the best that I've heard. The sales agent was great. They should call closer to the sales cycle because that was almost two months ago, it would be better if it's at the top of their mind.

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    Customer ServiceCoverageSales & MarketingMaintenanceRates

    Reviewed Jan. 22, 2025

    I’m no longer with American Dream Auto Protect because of the lies they let on there. I can't contact customer service because they're only open during standard business hours. So, if I break down midnight any time during the week or weekend, I'm out of luck. I can't get ahold of anyone if I need a battery. If I can’t call in, what good is roadside assistance? Different cars don't break between 8 and 5 every day. They don't deserve to exist because they are a scam. They’re gonna tell you that they’re gonna provide these services for you, but when it comes time to for you to get them, they’re only gonna provide those services when it’s convenient to them, and not to you, but you're the one paying for services.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

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    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRatesCoverage - Components

    Reviewed Jan. 22, 2025

    I have a 2014 Chrysler 200 S, and my warranty was gonna be up soon on it. I wanted further protection for my vehicle so a lot of the repairs wouldn’t be out-of-pocket. I was researching what’s the best company to go through for an extended warranty and American Dream was one of them. As far as an extended warranty on a vehicle, the pricing is really good.

    The first person that I talked to told me that my car was covered head to toe. And then, the 3rd time that I spoke with somebody, I asked if brakes and rotors were covered because I’ve had issues with this car. Since I purchased it, I’ve already put on four different rotors and had to change the brakes numerous amount of times. I’m not hard on vehicles as far as slamming on my brakes yet they keep going bad within 6 months of me getting them changed. So I think it’s a defect in the vehicle itself. However, I was told by Endurance that normal wear and tear is not covered. And this was after I had signed up.

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    Customer ServiceCoverageSales & MarketingPunctuality & SpeedStaffRates

    Reviewed Jan. 22, 2025

    I haven’t made a claim with American Dream yet, but signing up went very well. The process was smooth, and the plan seemed very comprehensive. They returned my call promptly and answered all my questions. I was very satisfied. They seemed to have thought of everything, and as far as I can tell, there wasn’t anything they could have done better.

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    Customer ServiceTechSales & MarketingPricePunctuality & SpeedStaffBillingRatesCommunication

    Reviewed Jan. 22, 2025

    I need to bring my Volvo in to get a tune-up. I just bought it at Thanksgiving time, and I just haven't brought it in to get examined yet. I called American Dream to ask them where I can bring it, and they just said to look at my list.

    The supervisor that helped me out was really wonderful. And the first guy who called me was also very good. The woman who ended up handling account was not so good.

    When I first tried to make the purchase, it was right before Black Friday. It was Cyber Monday. I was called originally in the morning and I told them I was considering getting a warranty. I just bought a car, which was a really neat thing. I’d really like to talk to them, but I just didn't have time right then. I was homeschooling my grandkids.

    I asked them to call me back at 5:00 that night, and they said that they would. And instead, before 5:00, I got four more calls back from other people. And I explained it to the girl, who was the last one that called, that I still wasn't ready because I was just finishing schooling, but then if she called back at about 7:30 my errands should be done, and I would consider it, and at 7:30, I would have a decision.

    And she kept calling back. I had to remind her I am busy. She called again, and I told her she needs to wait just a little bit longer. But it was a guy who called. When I went out to the car, the girl called me back. She went over all this stuff with me and I'm hesitant because I don't have a lot of time to shop around and look at how they compare to others or look at reviews. I went with it because it was a good deal.

    She told me it is $3,600 for 6 years, 5-year bumper-to-bumper. I tried to run it and my card rejected it because my bank thought it was a scam. I was on the phone with her when this happened, and I told her I need to call the bank. I got off the phone, and I called the bank. And while I'm on with the bank, she calls back again. She was very persistent. And I got off the phone with the bank, and right as I got off the phone with the bank, the phone rang again and I picked it up, and it was the guy this time. And I explained to him that I was about to call the girl back.

    He said it was supposed to be his sale since he was the one I told to call me back. I told him I'm really frustrated because the woman's been breathing down my neck all day. I told him I'd rather waste my money and not save the money on Black Friday than rush into something I'm not comfortable with because the woman is pressuring me

    I got off the phone, and I get up in the morning and someone ran my card anyway. There was a $3,600 charge on my card. The girl explained that I previously approved the purchase before the card had an error. She apologized, but when I talked to the supervisor the next day, come to find out she had underbid it and did me less than she was supposed to to try and make the sale. So the supervisor was also very upset, and I told him, at this point I was ready to just take my money back. But he said they will not be able to offer me the same deal and it would be more expensive.

    And I talked to them for a while and went ahead and decided to keep my policy with them, and I'm hoping that's the right decision.

    My only other uncomfortable feeling about any of it is the fact that since I signed up, I've gotten no phone calls. The last time I've heard from them was for one little packet. It wasn't even in a folder– it's a packet of paper. I couldn't even tell that was my package of information until I started flipping through it. And it's got everything in there. It tells what my coverage is, bumper-to-bumper, and what things are covered.

    However it doesn't tell me where to go so I'm still figuring out all that. I feel like I spent a ton of money on a very big purchase that I've never had to make before, and not knowing what to expect with a warranty or what to expect out of this type of service because I've never had to use it before. I'm feeling high and dry now. That’s why I was a little frustrated with when I was told to read my packet when I was asking where to go. Other than that, I'm hoping that they're a good company. They said they're bumper to bumper, that they never use used parts, and that I can go to any mechanic I want. And those things were definitely selling points in it because I have three grandkids I'm raising and I need to be able to go to a mechanic that's nearby, rather than last time I had a warranty, I had to drive my car 45 minutes across town to get to the only dealership that was near me that accepted my warranty.

    When I looked at their company, their warranty seems good. There are some complaints, and there's always gonna be, and I realize that. And I tried to look at why, what the people are complaining about, and it looks like most of the time, it's legitimate. People who are pissed off because something didn't get covered in a car that's 20 years old. Most of the complaints are fairly understandable.

    There are a few things that concern me. There were a couple of complaints on there saying they refused to use new parts, a couple of places saying they refused such and such. And that concerned me, and I asked when I talked to the supervisor. He confirmed that they use new parts all the time. It's bumper-to-bumper warranty. They don't deny for pre-existing conditions. This is a car less than 80,000 miles. I’m not going to get rejected for anything that's pre-existing because the car is in good condition, no check engine lights or anything right now. I’ll be able to use whatever mechanic I need. He assured me that things were where I needed them, and I'm really hoping that he had good intentions.

    I don't wanna have another car that's not covered, so I'm gonna get a warranty. And American Dream seems like a great company. But they could have offered something to make up for what she did. That would have been definitely a more legit way to handle it and to keep my business. I'm hoping that they are a good company ultimately.

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    CoverageTechSales & MarketingStaff

    Reviewed Jan. 22, 2025

    Everything was seamless during my sign-up with American Dream. It was good. Their agent explained it well and was able to answer the questions I had. I had full coverage for my 2018 Honda Accord. I read through the contract and that's the highest level of coverage they offer.

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    CoverageTechPriceStaffRates

    Reviewed Jan. 22, 2025

    American Dream Auto Protect is a good company and a good contract. I found several other companies, but there were things in the contracts that I didn't like, and when I talked to a rep from American Dream, he was excellent. He was very knowledgeable, kind, and not pushy at all, so it was a very enjoyable experience. I found out he'd only been working for them for a few months, but he knew a great deal about the company and the product. I got a longer contract, and I was hoping for a zero deductible, but the best we could do was a $100 deductible and covered all the main issues that I was concerned about. There's only one gotcha. He said there were no limitations of coverage, and then I found in the fine print that the contract ends when they’ve paid out the value of the vehicle when I took the contract out. Kind of ambiguous language, and it might be in the others as well, and I'm not comfortable with that. But that is what it is. This is probably the last car that we're going to own, and we want to be able to take some trips, so I like the peace of mind of knowing that if I hear a bump or a rattle, I've got help taking care of it.

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    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Jan. 22, 2025

    I was absolutely satisfied. I requested the quote, and within five minutes, I got a call from American Dream. I didn't feel pressured. He just went over the information, answered all the questions I was looking for, and we got the program set up immediately. They sent me the contract a week later, so maybe speeding up that process and laying out exactly what I was getting in front of me so I could look at it would have been great.

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    Customer ServiceClaims HandlingCoveragePriceStaffRatesRental Car

    Reviewed Jan. 22, 2025

    The sales rep was a very personable kind of guy. He explained how American Dream was gonna save me a little bit of money over the other ones, and the service seemed to be a notch higher as far as what they're willing to do for me in the event of an automotive catastrophe like a motor boiling up. I told him the mileage on my car and how it was getting to the point where I was worried about it and my extended warranty was gonna expire within days. I liked that American Dream has been around so long, most of my concerns were covered, and there's a lower deductible. Plus, I have roadside assistance, towing, and car rental too. I haven't filed a claim, so I haven't really experienced it in action. But for all I’ve been told and heard and so forth, I was satisfied with that.

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    CoveragePriceStaffBillingRatesValue

    Reviewed Jan. 22, 2025

    I had a good experience with American Dream, especially working with Ryan **. He was very helpful and addressed the needs we had for our car. He was very professional and knowledgeable.

    I found them when I was on Google, and I like the deals that they had pertaining to the extended warranty. I chose them because they had the best deal for the price that they were giving me. They were very upfront.

    Having extended coverage is important to me, because I wanted to make sure my car is protected so my kids can get where they need to go safely.

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    Customer ServiceStaff

    Reviewed Jan. 22, 2025

    Chris did a very good job explaining things to me in a way that was easy to understand. I'm very glad He called me and am also very glad He helped me make a good decision. I have already and will continue to recommend Your services to friends. Once again, Thank You.

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    Customer ServiceCoveragePriceStaffRates

    Reviewed Jan. 22, 2025

    I googled different insurance companies and American Dream Auto Protect had a better offer. Their pricing was fair and included more coverage. They also don't have a cap for their coverage.

    The sales rep had great knowledge. He explained everything and wasn't afraid to ask a supervisor to see what he could do to make our budget fit within what they could offer. He had great bedside manner and was super easy to talk to. Good customer support and really worked with me on the price.

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    CoveragePriceOnline & AppStaffRates

    Reviewed Jan. 22, 2025

    The representative who helped me sign up for American Dream was very knowledgeable and I liked the duration of service they offered me.

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    Customer ServiceCoverageSales & MarketingPriceStaff

    Reviewed Jan. 22, 2025

    I came across American Dream through an online advertisement and decided to give them a call after reading about their coverage. I compared several companies, but their reviews stood out and helped me choose them.

    The sign-up process was cut-and-dried and simple, and took about 30 minutes. The representative who assisted me did a great job. Extended coverage is important for repair costs and other expenses. Once I sit down and start calculating, getting the warranty often turns out to be the more efficient choice. So far, my experience with them has been great. I’ve never had to file a claim and I would recommend them.

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    Customer ServiceCoveragePriceStaffRates

    Reviewed Jan. 22, 2025

    I did research. I looked at feedback from other customers on several different programs and offerings from different companies. And American Dream feedback was one of the better ones, along with pricing. I've had a positive experience so far, but I have not had to actually use it. Signing up for it was fairly easy, and they really worked with me to figure out a plan and payment cost-wise that works for me at the current moment. So it worked out well.

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    CoveragePricePunctuality & SpeedStaffRates

    Reviewed Jan. 22, 2025

    I found American Dream Auto Protect through internet search and I chose it because of the price and how well the policy and the coverage was explained to me.

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    CoverageStaff

    Reviewed Jan. 22, 2025

    You never know what's going to happen to your car with all the electronics and stuff in it. Getting American Dream sounded like a good idea and seemed like a good company. They have a good deal and signing up was easy. The rep was really familiar with what he's talking about and he’s really friendly.

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    Customer ServiceCoveragePricePunctuality & SpeedStaffRates

    Reviewed Jan. 22, 2025

    It was the first time I bought a used car, wanted to make sure I was covered, and I liked that American Dream covered hard top convertibles. I talked to them about the process and what it entailed. The last time I called my rep, he didn't return my call, and I haven't heard back from him. But I called the main number, and I was able to get somebody on the phone right away. I've already recommended them to a co-worker who bought a used car recently too.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Jan. 22, 2025

    I was very satisfied with the American Dream agent I talked to. He first gave me a quote, and when I declined, he quickly upgraded it. I was very happy with that. That’s the reason why I went with them, that they made me a good offer.

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    Sales & MarketingPunctuality & Speed

    Reviewed Jan. 20, 2025

    I worked with Chris **. It was a good experience in that we brokered a fair deal and he answered all questions and escalated items quickly to address questions in which he was not 100%. I was not planning to purchase at the time but he did not give me a reason to say “no” so I said “yes”.

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    CoverageStaff

    Reviewed Jan. 17, 2025

    David ** assisted me in putting together my extended auto protection plan. He is a solid representative who explained the features of the coverage very well, answering all my questions and I came away with an excellent plan with a company and representative that I feel will come through for me if I ever need repairs on my vehicle.

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    CoverageStaff

    Reviewed Jan. 14, 2025

    My experience with David was very Professional. Enjoyed working with him. He gave me all the options and was very professional. Was very satisfied. Explained very well all the different types of Extended Warranty Plans. David explained all the options and best plan for the money. He encouraged me to read all the details of the policy so I understood and was completely satisfied.

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    Customer ServiceCoverageStaffRates

    Reviewed Jan. 13, 2025

    I have a AMG GT that I could not find anyone to provide warranty coverage until I call Morgan O. I get an outstanding rate and exceptional coverage. I am so pleased that I read the review about American Dream Auto Protect. A local luxury exotic repair firm told me what I needed to have covered and American Dream covered it exactly.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed Jan. 11, 2025

    I called to get a price for a warranty on a car I was going to see 2 days later. Their price was competitive and they wanted me to go ahead with the warranty while we were on the phone, knowing I could cancel within 30 days. So I did. I didn't buy the car and have emailed and spoken on the phone with them several times and 10 days later my card has not been credited. They charged it while we were on the phone but it takes 10+ days and several contacts to reverse???

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Reviewed Jan. 9, 2025

    **. Check the above case. I strongly urge any and all people, DO NOT BUY VEHICLE PROTECTION FROM AMERICAN DREAM AUTO PROTECT! They are scammers, liars, and thieves! I have put in complaints with the FTC, cfpb, attorney general, ic3, etc. Go to google and google them, and check all review sites besides theirs. They are all bad. If you like giving away free money to criminals, go ahead. Otherwise, trust me, they stole $3000 from myself, and many others.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 7, 2025

    I’ve had my own sales agency since 1977. Whenever I come across an exceptional sales person, I feel he should be rewarded/recommended on his professional service. Roger is extremely knowledgeable about his product and all his competitors. He answered every question I had in a very positive way. He stands “Head over Shoulders” over his competition!

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    TechRefunds & PayoutsMaintenanceStaff

    Reviewed Jan. 6, 2025

    Sure they are really helpful to take your money but the minute something is broken they find any reason not to repair your car or reimburse you for the tow. Excluded or preexisting. Every Part is preexisting.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed Jan. 3, 2025

    I bought two policies from American Dream Auto Protect. I went with them because of the price and that they offered more years compared to Endurance. I haven’t had to use the warranty yet, and I hope I don’t.

    The representative I worked with was great. Her name was Sabrina. When I called for the second vehicle, I somehow got her again. Then, when I called back to clarify if deleting DEF off the vehicle would have any effect on the warranty, she explained that it wouldn’t because that issue wasn’t something the warranty covered anyway. I called back again to make sure I didn't misunderstand them, and she clarified it a second time, which I thought was pretty cool.

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    Verified purchase
    Customer ServiceCoverageSales & MarketingStaff

    Reviewed Jan. 3, 2025

    The sales agent from American Dream did good going over my questions and concerns. He was definitely wanting to make a sale, but I wouldn’t say he was pushy. I haven’t used the coverage yet, but according to them it should work out.

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    Verified purchase
    CoverageTechRefunds & PayoutsMaintenanceStaff

    Reviewed Jan. 3, 2025

    American Dream Auto Protect is a bad business. It hadn't been a pleasant experience with them. I had just bought the car in October, and it passed all inspections when I purchased it. About six days after the 30-day period, I found that I had a problem. I was just taking it in to be serviced, and they found the problem at the shop, but American Dream wouldn't honor the contract.

    American Dream said I had 5,000 miles, but I didn't know there was a mileage clause in the agreement. They didn't give me any valid reason. They just said they couldn't cover it because they didn't think it was legitimate and thought it was pre-existing. So, I had to pay out of pocket, and they canceled my contract. It was a horrible experience for me. I didn't get what I paid for.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    CoverageSales & MarketingPunctuality & SpeedStaffRatesTransparency

    Reviewed Jan. 3, 2025

    I have two auto warranty companies right now and I keep telling the other one to cancel it, but they’re giving me a hard time. But I liked American Dream. The person talking to me made me feel comfortable.

    He was willing to go into whatever question I asked to find the answer. Some don’t. It’s like, “Oh, you’ll find out later.” But he checked into things for me. Like financially, I really can’t afford it. Rent went up again, but I gotta have the auto warranty. He was trying to see which way would work out best for me. I felt like it was important. For him, I was more than just one more person signing up.

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    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceStaffBillingRatesHonesty & Transparency

    Reviewed Jan. 3, 2025

    I Googled top 10 warranty companies and based on one of the consumer opinions, I chose to go with American Dream Auto Protect. But when I called, they told me that I had to pay up-front, and it didn't say that when I signed up. People become a little bit disheartened when they find out later, so it's best to have that information up-front, so they know what they're getting into. I'm on a month-to-month basis, which I'm fine with, but if something better comes along, I'm going to drop them because although they had a better price paying all up-front, it's not feasible for your average Joe unless they have it like that.

    Other than that, the agent I worked with was very professional and helpful. I like the coverage, too. Aside from that, I like the number of years that you can get the coverage, which is the biggest thing because I drive a lot. I put high miles on my car annually, so I like the fact that it is covered up until 100,000 miles. So that part, I appreciate because that's better than a lot of them.

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    Verified purchase
    Customer ServiceCoverageSales & MarketingPunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Jan. 3, 2025

    I signed up to have this warranty put on my vehicle. At the time, I was just getting information, but he was a salesman. He also asked me to send a picture of my VIN number and mileage, which I did, but I never heard back. I waited and sent him a couple text messages. We get into December and they take some more money out of my account. I text him twice about them taking the payments out but me not having proof of my warranty. I had to finally send an email to American Dream saying, “Before the next amount of money is taken out of my account, I want a card. How do I show that I have a warranty on my vehicle? You’ve taken two payments and I've got nothing from you people.” They sent me an email asking for my VIN number and mileage and I did it again. I sent it to them before the holiday and I still have not received anything. I think I've been very patient with them and I told them that in the email. If in two months they can't figure it out and get back to me and straighten this out, I don't trust the quality of their service.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Jan. 3, 2025

    I was calling around looking for different warranty companies, and I did call American Dream. The guy called me back, but I didn't like the guy, the way he approached me, so I just hung up. Then I gave another number to my daughter to call that number. She called. But I must have given them your number. And so we basically got it by mistake. But they've been pretty good.

    The second time around, it was actually the same person. He was more polite to my daughter than to me. I didn’t like the sales representative at all. I didn’t like his attitude. I tried to find out everything before I signed up, but I didn't wanna sign up with you guys. My daughter signed up for it. I guess if she's happy, I'm happy. I do like your warranty, but I didn't like the representative's attitude. That was holding me up.

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    Verified purchase
    Customer ServiceContract & TermsClaims HandlingCoveragePricePunctuality & SpeedRates

    Reviewed Jan. 3, 2025

    I had heard about different companies, some good things and some bad things. A couple of the ones I heard bad things about, I decided not to go with them. I went with American Dream instead.
    Everything’s been fine so far. The only thing I guess I’d be concerned with is a steering part that went out on my truck. Luckily, it will still steer, but it throws a warning code sometimes, and sometimes it goes out completely, so you can’t drive it. I haven't got their approval back, but the problem is that the dealership is nationally backordered on the part. I looked it up and found a third party that has one, but I’m still waiting for them to get back with me.
    I had a warranty before on one of my other vehicles, and that one saved me because my air conditioner went out in my truck before I got this warranty, and that cost about $1,800. Now the steering part is going to be about $2,300. Everything on vehicles nowadays is so expensive to fix. I wouldn’t have a car now without some kind of warranty on it.

    So far, they’ve been great. I call, and they give me an answer. They told me they should have the answer later today. According to my warranty, it should be covered.

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    Verified purchase
    CoverageTechSales & MarketingPriceStaffRates

    Reviewed Jan. 3, 2025

    American Dream gave me a discount for signing up. I had heard a couple of things about another company and I was hesitant about it but when the guy called me, I told him what my hesitations were, and he answered and told me they don’t do it that way. He was so sweet. I am not technologically savvy. He asked me a question and I looked it up on my phone because I knew I had the information there. And he was very patient waiting on me because I'm slow. I appreciate him.

    I have my 2022 Trailblazer protected and I was very satisfied. If they do everything they say they're gonna do, I'll be a happy camper.

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    CoverageTechSales & MarketingStaff

    Reviewed Jan. 3, 2025

    I got started with American Dream through their website. They have a little bit better deal than others. Their sales rep was really helpful.

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    Staff

    Reviewed Jan. 2, 2025

    I talked to Sam ** today who was very helpful, very knowledgeable, and he took care of what I needed to take care of. Very nice guy. I have been with American Dream for a while now and I am very satisfied with their company. I recommend this company for anybody that’s needing a warranty on their vehicle.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 27, 2024

    David ** is very patient and informative. Willing to go above and beyond. I found him personable and extremely helpful. I will definitely recommend him to others. Thank you so much David ** for your patience. Extremely helpful and informative. Couldn't ask for better customer service. Once again thank you so very much.

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    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed Dec. 24, 2024

    I called American Dream today and spoke with Agent Mark **. He was very helpful in resolving 2 of my issues. The first was a claim that had not been paid. He said it would be paid promptly. The second was a change in credit card due to fraud. I gave him my new card and all is well now.

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    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffRates

    Reviewed Dec. 20, 2024

    American Dream Auto Protect's rep did a good job.They're good at talking to people that they want to set up a contract with. But I'm still waiting to hear back from them and I have more business. I'm interested in talking to them about putting another vehicle on warranty, but I haven't heard from anybody. I found it a bit difficult to get in touch with them. I left my number a couple of times. The first time, 20 minutes later, somebody called me back, but I was on another line. I couldn't pick it up. They have not followed up with me since. I have tried at least one or two more times. Maybe it's over the holidays. Monday, I expected a call from them. I didn't hear from them. Tuesday was New Year's. I'm still waiting to hear back from them. They could do better in that. Other than that, I had a good experience. I'm satisfied with what American Dream had to offer.

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    Customer ServiceCoverageTechStaff

    Reviewed Dec. 17, 2024

    The gentleman from American Dream Auto Protect I signed up with was good. We connected right away. He told me everything I needed to know, and got me signed up. He explained what was covered and not covered. We talked about the years. He did a good job. When they are busy, the call would go to a caller agency. They couldn't patch me in to the company. I said, "How do I get ahold of these people?" They said, "You called the cellphone?" I have the cellphone of the representative that helped me and I left a couple of messages. I wasn't sure my call got through. That's why I wanted to talk to the company to make sure that my call got through.

    The reason I called today is I wasn't sure if I was supposed to get some more paperwork or identification cards to put in the car. I got all the paperwork ready to put in the car, but I don't have all that I needed. There is one piece of paper that probably came with it, but I threw it away. The rep will send me the part of the contract that goes in the car.

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    Verified purchase
    CoveragePriceStaff

    Reviewed Dec. 13, 2024

    American Dream sounds like a good deal. their rep told me that the coverage is bumper-to-bumper and a $100 deductible. They're supposed to start the program after 30 days. It's been about 40 days. I'm supposed to have some paperwork, but I haven't got any yet.

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    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceStaffBillingRates

    Reviewed Dec. 13, 2024

    I was in the market for a vehicle and I purchased one that I felt was gonna need coverage, but I wanted my own warranty, not through a dealer. I began looking for warranty companies. I looked at their ratings and American Dream was second to Endurance, so I looked at those two. I signed up with American Dream in November and the rep from told me the coverage starts 30 days after purchase.

    From a sales perspective, American Dream seems to offer the kind of coverage people would want and they would wanna go directly through them as opposed to somebody's trying to finance it for them. It sounds like it's comprehensive and a worthwhile investment. That's what I told my wife who's also looking for a warranty service. They cover everything as far as I can tell. It's just a matter of whether or not they actually do.

    I've heard nightmare stories about warranty services that do everything they can to exclude whatever people are trying to claim, and with the way the rep explained the policy, he didn't do anything to assure me in that regard. However, the biggest thing he did was the financing part. He told me I have a payment once every quarter without an additional financial charge, but the payment has been each month for a huge amount, and I'm trying to see how that's all gonna work out.

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    Verified purchase
    TechSales & MarketingPriceRates

    Reviewed Dec. 13, 2024

    I appreciated American Dream's very efficient way of sending over a quote when I needed it and answering my questions. They worked with me, and the price was reasonable. I signed up with them and just got the contract sent to me. That's all I needed.

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    Verified purchase
    MaintenanceStaff

    Reviewed Dec. 13, 2024

    The rep explained everything to me and I purchased the warranty. I didn't compare it with anybody else and I know it's gonna be about 100 a month. I just hope my Jeep doesn't break down.

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    Verified purchase
    PriceStaffRates

    Reviewed Dec. 13, 2024

    American Dream has been a good company so far. The rep explained the plans decently and the cost was not bad for what I wanted. It served its purpose. There's a lot of companies out there that try to bamboozle people. For the average person, if they don't know what's going on, they get screwed. I checked a couple different companies, did some research and found that American Dream has a good rating.

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    CoverageTechStaff

    Reviewed Dec. 13, 2024

    American Dream was among the top two on the internet while I was looking up auto warranties, and they told me what they wanted me to hear in order to sell me the insurance. I got the bumper-to-bumper warranty with rental, and if anything goes wrong, I'll take my car and get it fixed. The reps went into detail about what part is and isn't covered. I purchased in April and just got a copy of the contract about three weeks ago.

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    Customer Service

    Reviewed Dec. 12, 2024

    The sign-up process at American Dream was very easy. It was over the phone. Their customer service was very good too. I would recommend them.

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    Customer ServiceStaff

    Reviewed Dec. 12, 2024

    When my car got paid off, I signed up with American Dream. Based on the phone call, they offered us something a little different than the other one that I was gonna go with and I didn't like the other company's representative. They didn't like the fact that I was still seeking other inquiries.

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    Customer ServiceCoverageTechStaffRatesTransparencyHonesty & Transparency

    Reviewed Dec. 6, 2024

    This is by far the worst company I have ever dealt with. Their customer service is terrible—rude, unhelpful, and downright disrespectful. They will bombard you with calls to sign up, but once you’re in, they completely disappear when you need assistance. They claimed my plan was month-to-month but tied me into a contract without my knowledge and demanded a hefty cancellation fee. They also refused to cover repairs, claiming they were “pre-existing,” even though that was not the case. Their process makes it nearly impossible for service providers to help, and they ultimately deny legitimate claims without explanation.

    I’ve sent over 10 emails and called numerous times, but no one will transfer me to someone with authority. They refuse to respond and seem to have no interest in resolving customer issues. Save your money and avoid the headache. This company is full of lies, empty promises, and terrible service. Go with a more reputable company that values its customers and actually delivers on its promises.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Claims HandlingSales & MarketingRefunds & Payouts

    Reviewed Dec. 4, 2024

    Please read neg. reviews first, Company is huge scam. Drove vehicle 12 blocks after trans was flushed, claim denied because I drove vehicle. Vehicle sat at mech. shop for 4 weeks and I had to pay for their inspector.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Customer ServiceCoverageSales & MarketingPriceRefunds & PayoutsBilling

    Reviewed Dec. 2, 2024

    Claim 1 I had my repair facility send in a quote for a differential. The only approved for a used part. I’m forced add money towards a new part. Mind you it’s over $2k. Beware customer service is terrible. Claim 2 transfer case went on my Nissan Murano. They would not cover it. Only partial payment. I had to do the difference of 1700$ out of my pocket. Be aware of this company. They play games. Will not answer phone calls monitoring phone numbers.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 30, 2024

    After filling out an application it was perhaps no one within 20 minutes that I received a call from David ** or maybe in short of a course I didn't pick up my phone when I saw a number I didn't know. When I took David's call his information was clear, concise, answered all my questions, made all the information available both to me online and to my wife and I. During our conversation he gave us clear, concise and excellent presentation. I would not hesitate to recommend him and provide other people with his contact information should they want a warranty for their automobile.

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    American Dream Auto Protect Company Information

    Company Name:
    American Dream Auto Protect
    Company Type:
    Private
    Year Founded:
    2008
    Address:
    300 McGaw Dr #2f
    City:
    Edison
    State/Province:
    NJ
    Postal Code:
    08837
    Country:
    United States
    Website:
    americandreamautoprotect.com