American Dream Auto Protect Reviews

Roger was amazing.. Highly recommend his services every time, his patience and understanding was great.. He explained what I needed to know thoroughly about the plan.. He explained what I needed to know and what was actually covered compared to other companies I've reached out to.

I have a 2018 Hyundai Tucson and it's getting old. It's got 144,000 miles on it, so I thought I better do something before it starts going crazy. I filled out something online to get quotes and got acquainted with American Dream Auto Protect. They were the cheapest and they sent me a text message, then I called them back. The signup process was good and short, and the reps were extremely nice and helpful. They were very polite too. I would tell friends and relatives to check out American Dream because that's what I have and I'm very satisfied with it.

Very pleasant to do business with. As a first-time customer, they offered me the option of making a one-time payment, which saved me many dollars over what would have been monthly payments for 2 years.

Had questions about my coverage and the gentleman call very quickly, took care and resent items I needed. He very patient with me to answer about my coverage. I really appreciated this as a senior citizen.

Spoke w/ Ian. The Best conversation I have had yet, in my contacts with this company. The previous ones have been in too much of a hurry to have a sensible or reasonable conversation. Hence, no conversation was had. Appreciate Ian.

I wanted to cancel after reading reviews. I called many times. On hold over 5 hrs total. Hung up on when I said I wanted to cancel, sent emails, certified letter, called Isiah acct rep. Said he would take care of it. He sent me attached text. I just reached Ty in retention who was very kind and took care of everything. She is an asset to company. She was only good experience I had with the company.

I am a new customer to American Dream Auto Protect. I have not submitted any claims yet--but the customer service representatives have been very helpful in answering my questions about my contract. They were patient and thorough. Hopefully when I do submit a claim--they will honor the contract and pay out in the manner they need to-as long as proper criteria is met. Once I experience submitting a claim, I will do another review to advise on how the process went. Other than that, the customer service representatives was very helpful. High marks to him on his service!

Christin(a) is what premier customer service looks, sounds, and feels like. I’m completely satisfied with the empathy she genuinely displayed and the solution she provided is completely acceptable. While she couldn’t refund any monies, the adjustment left me in a break-even position—and I couldn’t have asked for more realistically. I do customer service also. Because I was treated as I treat my own customers, I decided to stay with the program. I hope all your reps, not just those in retention, get the chance to learn from her skill! I need her on speed dial. Mr. ** signing off!

The representative was very informative. Help me understand my policy. I was told the length of my policy by years, what my policy entails as far as in the repairs and what parts of the vehicle and also not fall in. Let me know where I can take my vehicle to get repaired.

The warranty on my 2019 Chevy Equinox ends next month and I wanted to have some kind of coverage, but I'm starting to realize that a lot of the dealerships in my area don't honor these companies. They all complain that they don't get paid and that they don't charge the right amount. I don't want to go outside my dealership, but if I need coverage, I'm going to have to, because I'm in the Syracuse area, and the Chevy dealers in my area do not honor any of those after-warranty places. And American Dream said they do.

I got my 2015 Ford Explorer covered through American Dream Auto Protect. I never heard of them before until they contacted me through ConsumerAffairs. I looked into their website, checked them out, and they were rated as number one. The sign-up process went pretty smoothly. There was one person that called me and told me I didn't qualify, then I got another call and they accepted me. They were very thorough in explaining the inclusions and plan options. I would also let others know about the positive things that I found out about American Dream.

I have a truck that’s getting up there in age, and instead of trading it in and buying a new vehicle at a very high cost, I decided to cut the cost in over half and buy an extended warranty. With everything being so high, I’m hoping it gives me peace of mind and helps out in the long run if I have problems. American Dream offers unlimited miles and for my truck that already has 100,000 miles on it, I don’t have any mileage limits on the coverage.

The customer support line number is 1 (800) 349-3027. I have had to call twice, and both times had to wait over an hour to get to someone. Both times, it wasn't very helpful. Call sales however, and you will get very helpful people real quick, however, can't help with Customer Service issues, that, you need to wait

The Gentleman Was Very Polite And Clear. He Explain Step By Step Everything That Was Included In The Package. I Would Recommend Anyone To Him That Need A Quote. If I Didn’t Understand All That Was Explained To Me He Make Sure I Understood All He Was Saying.

A lot of companies usually put their stuff into a third party, but American Dream doesn't do that. They were the first one that made sense. I signed up and they told me what I would be charged. I like that it was for people with limited income but I canceled about a week ago and it was a horrible experience. I have a car that is covered by a different three-year coverage plan and the guy was trying to talk to me about four years with American Dream, then he came back with an offer from his manager. I said, “I want to cancel.” The guy said, “Thank you for wasting our time.”

John’s that sales manager was exceptionally clear and precise about what I was getting for my car. I appreciate his honesty. Time will only tell when if I need to use my warranty however, I do appreciate the way that he spoke to me with respect and make sure that everything was clear that I understood. Thank you.

I contacted the company to confirm or check on my new, sold yesterday, in regards to next step. Sal took the call and was very Customer Focused. He Handle my question with not only quick but accurate responses. Therefore I rate his assistance as a 5 being the highest on a scale of 1 to 5, with 5 the highest.

The warranty on my 2015 Buick Encore was running out, so I decided to get another one. American Dream called me so I listened to what they had to offer, and signup was quick and easy. So far, the warranty looks good from what I've been able to go over. I haven't had too much experience at all yet, but it's good to know that I have it if I need it.

American Dream reached out to me after I did some Google search. I felt like the person I dealt with was qualified and easy to talk to. I took the full coverage, and I received a copy of the contract which specifies when I could start using the service. I was just a bit disappointed. I didn't try to call a claim in yesterday, but I tried to call their customer service and I'm unable to get through to anybody.

Very happy with the information I received. I was given list of what came with coverage without asking! I had purchased a policy from another company for a much bigger copay. Glad I decided to compare coverage, it is always better to save money.

We're getting older and I don't work on cars much anymore. Our car has been out of warranty for a few years, and we thought, for the next five years, it'd be nice to have something major covered if it happened. I was shopping online for warranties and American Dream came up on one of those sites. It checked out as a reputable company, so we went with it. American Dream advertised four years and customers pay for two. It was supposed to be the best plan they had and it covered the things that we thought it should. We negotiated with them and got an additional year, which is five years, for the same price. The rep was a very friendly young man and he had his manager there, so anything we asked, he was able to come back with very quickly.

Rep was knowledgeable as well as patient and professional. John was more than willing to answer any questions that I had. I also appreciate his patience. John wanted to make sure that the plan offered would work for me and my budget.. AWESOME.

STAY AWAY! American Dream will take your money and will give you every excuse in the book not to approve your claim. Their "catch-all" reason will be, continued operation of vehicle despite signs of breakdown. In addition, they will ask you to put out big money i.e. the transmission needs to be broken down ($900 cost) at YOUR expense. And then they will still deny your claim. You have been warned!

This is the details, they called and offered me 2 years pay and 4 years free, with maintenance free! She hung up on me!!! No bye. No nothing! Promised me the moon, I thought this was a good company, but sadly disappointed! Program sounded good. Was ready to finalize everything but instead she hung up on me because I asked her to hold on while I discussed this with my husband! Not a happy person!

American Dream called me and the sign-up process was good. I signed up with them due to the reasonable deductible. Both my vehicles are getting older. One’s 15 years old, and the other's 12 years old. I was concerned about long, expensive repairs, and I wanted to have less out of pocket. I'm retired and not making the amount of money that I used to make. So, I wanted something to help cover auto repair expenses if they came up.

This company is a SCAM!! They stole my money, months' worth of payments only to say, "Oh we don’t cover Uber, Lyft etc…" complete garbage. When I purchased my policy, the agent didn’t mention anything. Anyway, pure garbage. Go to a reputable company. If these waste of life pos give me my money back I will change my review

Very professional. Easy to get questions answered. Very helpful. Was easy to questions. Given answers that I could understand. Details were easy to understand. Much appreciated to get this information.

I needed a warranty and since I thought American Dream's rates were good, I went with them. My experience was great. I called first and accepted the terms and conditions. I got the Platinum plan.

My salesman did a good job of explaining to me about the policy, the different things that it offers and the procedure about it. I signed up for protection for a 2017 Silverado High Country pickup truck, and as far as purchasing the policy from American Dream Auto Protect, everything was good.

Critical Alerts (2026 Update). Active Lawsuit (January 2026): A class-action lawsuit was filed against the company in early 2026, alleging they violated the Telephone Consumer Protection Act (TCPA) by using aggressive AI robocalls to numbers on the National Do Not Call Registry. BBB Rating: They currently hold an "F" rating with the Better Business Bureau (BBB) and are not accredited. Most complaints center on claims being denied as "pre-existing conditions" or "normal wear and tear."

I was skeptical but soon realized that Roger ** knew his stuff. He worked with me and got me a plan I can afford and live with. He was polite, understanding and eager to help me find what I wanted. GREAT JOB Roger.

And for one American Dream Auto protection gives you false information about their policies that said if I got a policy for $134 that in a couple days I can get my car fixed. Well that was false. After I was manipulated into getting the policy they turn around and tell me that I have to wait 30 days. Then customer service was really rude and so was an agent. The only good thing about it is I got my refund back and the guy that helped me with that got it to me quickly but other than that they lie to you just to get your money and a policy.

Spoke to Ty whose customer service skills were very patient, thoughtful, knowledgeable and thorough. Best customer service representative at American Dream I’ve ever spoken to to. Prior to speaking with her the other young lady was extremely rude.

Anthony ** was outstanding, and the man deserves a raise...he sold your company perfectly to me to make me a new member.. he was very knowledgeable of your company and its reasons why you should be #1 in the business of warranties....

DON'T GO WITH THIS COMPANY!! I found out they have several lawsuits against them and they are not accredited with the BBB and have an "F" rating. Trying to cancel and can't get anyone to answer phone.

The rep was very professional and CLEAR!! I appreciated him explaining everything in some what detail, he also addressed my fear of FRAUD COMPANIES!! He assured me that your company is legit!! I told him my Credit union is VERY GOOD AT COMBATING FRAUDULENT SERVICE!! He was easy to talk to.

I got a message that my account will be terminated as of 2/3/26. So I didn’t think much of it. I get an unauthorized charge today! Took forever to try to cancel the policy! I didn’t even want to renew. Very rude with everyone I talked to. They refused to refund my money! So they stole $145 for something I didn’t want at all, and I will not be receiving for the month! Stay away!!!

Absolutely horrible!! They were more expensive than most & when I called to cancel they put me on hold for hours, juggled me through several people, & were very smug. It took me 3 days to get the account canceled & since I took the account out for my daughter they wouldn't let me cancel it. I had to drive across town on ice covered roads so she could tell them to cancel it. I'm the one who took the account out & I was the one paying for it but they wouldn't let me cancel it!!

My service rep was awesome. Made the entire experience easy, clearcut and great product. She knew what she was doing and the process was streamlined and quick. She was very kind and professional about the situation. I would hire her if I had a customer service team.

I had an awesome experience with the Sales rep. He was informative and professional. He was able to understand my unfulfilled needs and offered valuable discounts and value in the product. I’m delighted.

Don't use this company. They will not pay or fix your car. 2 weeks for an answer and then they denied my claim, because I had it repaired before they gave me an answer. After I wrecked my truck because of the part was not replaced in a timely manner.

Very customer service friendly gave me great discounts on my payments and also my deductible. Very customer service friendly gave me great discounts on my payments and also my deductible. Very customer service friendly gave me great discounts on my payments and also my deductible.

Steve was extremely helpful and answering my questions. That has not been the case in the past. I’m now able to go back and address a previous repair that may have been covered, but there was miscommunication. And is helping me with now the repair that is now required for my vehicle.

I worked with the manager Jessica to get several things straightened out on my contract. She was very patient and understanding and took care of all my concerns. Because of her I will recommend your company. I must also say the rep I started with, Roger, was also very good at getting the ball rolling. He also worked after hours to get contract how it would fit my needs. Just compare to other companies and I think you will find this company the best. They offer a longer term contract with the last years of contract free.

I shopped around quite a bit to obtain suitable coverage and price. I first spoke with Santigo on 1/27/26 and received a lot of information and prices from him. I like to see what I'm doing in terms of types of coverage and he told me he would send me the information after I paid the initial payment. I told him I didn't operate that way and I wanted to continue looking at other companies. He was not happy with me for not jumping into his proposition. Then I talked with Giovanni on 1/28/2028. He went into deeper types of coverages and prices based on my 2013 Ford F-150. We looked at several possibilities and eventually I ended up with a package close to what would work for me. Both were great communicators and professional.

They will sell you platinum and receive gold contract. A blatant bait and switch contract. Forget about cancelling it. They will make you wait days and treat you like a retarded with questions unrelated to the contract.

This company is only out to get your money! Customer service is relatively nonexistent and if someone does answer, they transfer you to a different department that leaves you on hold for 30 minutes or more with no answer. I tried unsuccessfully to contact them on January 11, 2026 in order to cancel a policy and it took me more than 20 phone calls and numerous emails before I was finally connected to someone today January 27th and was able to get it canceled.

This company is a FRAUD - they have lied to me, stolen my money and ghosted me- don’t get sucked in by the lies - they promised a lot on the phone yet lied like a Clinton - the CEO (lc intentional) must sleep with security for his absence of integrity-

Do not use, they have a $350 cancellation fee that is hidden in the fine print. They will keep on charging you even after you send them emails listed on their website. You have to call them or write them a letter.

Great reminder text of auto payment for I needed to update my debit card info.. Tom was very thorough, patient, positive, and efficient with helping me and processing my payment...GREAT ASSET TO THE COMPANY!!!

Derrick was very knowledgeable and a pleasure to work with. Would definitely recommend to anyone. Their pricing is very reasonable and a great option if you don’t want to finance in with your car payment.

The agent, John ** was very helpful, patient, explained the various options and bent over backward to give me the best deal for two of my cars. It also was significantly less expensive than Endurance.

I ended up purchasing and moving into my home and ended up misplacing my paperwork. 3 1/2 weeks later I stumbled upon them. Called in, spoke with a lovely lady by the name of Miss ** and updated my address and payment information, a very polite, courteous, professional young lady, very pleasant conversation.

I just purchased this company and I did some research and I think I'm going to withdraw my purchase because everybody's telling me this is a scam. You guys changed your name last year to this name. You used to be a different name. You steal money from people and then you change your name so nobody knows how to get in touch with you anymore. That's just what people's told me. Can you prove them wrong? If so I will stay with you. I just don't want to get screwed over. Been screwed over enough and I haven't heard this from one person either. It's been multiple so what should I believe? Honestly I've also looked you up. You're not five star and you've had a lot of complaints saying stuff is supposed to be covered and then you declined the claims. I just went through that from Endurance. I don't want to go see that.

The vehicle that I was purchasing had a few more miles on it that I wanted. It was around 92 and I wanted something a little less than. It's a 2020 vehicle, but I found this vehicle that an individual had purchased new and a couple traded it in. They had wonderful service records at BMW Meridian, so I decided to go ahead and get this car and just get me an extended warranty on it for peace of mind.

I usually buy extended warranties and I talked to several of companies. American Dream sounded better than some of the others I talked to. I didn't know anything about them so I said I was gonna look them up a little and I did and found most of it was pretty positive. I was satisfied with them. Their rep said it’s gonna be a $100 fee per visit with no additional costs. They also sent me a copy of the policy online and I’m supposed to get a written policy in the mail too. But I haven't got it yet.

Horrible company that pressures you into signing up 1st in order to see the policy. Afterwards to make a decision if you want to keep or not. Promises 30 day money back guarantee, but when you call they hold you on the phone for long periods of time just to transfer you and make you wait longer only to hang up on you.

Linda **

We bought a car that has a little less than 70,000 miles on it. The car warranty offered through the dealership was extremely expensive and I didn't want to finance it for 72 months with my notes. We got pricing from CarShield, Endurance, and American Dream. The guy from American Dream was very upfront on what they do and don't cover, and the price was pretty reasonable. The others were like for $100 a month, $4,800 in total. This is for $140, and we pay it for two years and then the next two years are free. So, that's about $3,500 for 48 months. It's cheaper and covers a lot of things, including the window and sunroof motors, and electronics.

We took out the warranty so we can see for 30 days what companies offer. Endurance called me and kept pushing. I said I'm just getting information for my husband because he's working and he wanted me to get information because his Pilot was out of warranty and that I don't make any major decisions without talking to him.

I don't like the idea of being unprotected with a higher-end car, and I've had a lot of bad luck with one company in the past. I looked American Dream up online and spoke to a guy, who assured me that they do cover my particular car. We connected on a lot of levels, and he made me feel good about the whole process after what I went through with Endurance, and I appreciate that. He was awesome.

I spoke with the rep and he was okay. It's been about two weeks since I signed up but I haven't received anything from American Dream.

I'm almost 78 and thinking my car's gonna last me until I'm gone. It is going into its seventh year and it only has 22,000 miles. It's in decent shape and I’m gonna keep it. The best thing to do is to get another warranty on it and I need that because I live on a fixed income. Different people called me and I went through a lot of talking with them and just decided that American Dream was the one I wanted. They made a good deal for me, and I extended it an extra year. The app was fine. I just couldn't get the policy. I don't know if it's coming by mail or I need to print it. I could print the card which I got, but I couldn't print the policy itself.

I didn't wanna wait until I have problems with my 2020 Ford Fusion Hybrid S8 and I'm planning on driving it as long as I can, so I wanna take care of it and decided to get a service contract. The sign-up process with American Dream Auto Protect was easy and everything went smoothly, and all of my questions were answered. I felt very confident in getting my warranty from them, and I'm looking forward to a good experience. My representative was very knowledgeable, cooperative and helped me with my needs. I'm excited about having this product. If people are worried about having car trouble, I would recommend American Dream highly. My experience was top of the line.

I hit the 60,000 mark on my truck and still with a lot of time left in mileage. I wanted to be covered especially with something of similar nature to what I had from my Ford's warranty, and American Dream basically has the same plan. Overall, I'm satisfied with the initial interaction with customer service. The rep left his name and number in case any problems occur.

I want to say Thank You to Christina ** for understanding and handling the problem. She was a breath of fresh air talking with her when other agents refused to help me. I would give Christina 20 stars for her expertise.

Because of the car and its age, and I'm on a fixed income, I needed to be able to get it fixed when it needs to be fixed. I received a consumer alert about American Dream Auto Protect and they had a good price. Signing up took 15 to 20 minutes. American Dream's rep was both friendly and professional.

I purchased American Dream, but I canceled it, too. I bought another vehicle, and it has a warranty on it. The sign-up wasn't too bad, but trying to get it canceled took me an hour and 15 minutes on the phone with them. They didn't want to cancel it. They want to take your money, but they don't want to give it back.

I went with American Dream Auto Protect after they offered me a better deal than my previous provider, Endurance. They gave me an extra two years of coverage at a slightly different price.

I had my 2019 Chevy Malibu covered with American Dream. I had gotten a phone call from one of their reps and I've heard what they cover and decided to go with that. I like that I only gotta pay for it for a couple years and it's completely paid for. So if my car breaks down, I can go in and have it worked on right away if I need to. I was satisfied with my rep that signed me up and I was pretty happy with what she had to offer.

I needed an extended warranty for my Dodge RAM. I signed up with Auto Dream three days ago, over the phone. It was a little rushed, but overall it went well.

I was YouTubing on my phone, and an ad came up about car insurance. I poked on it. As I went through, it gave a bit of information. American Dream Auto Protect was the first company that called me. The rep answered any question I had easily. However, my wife has been beating me up, telling me I should cancel it because I don't know anything about the company and I haven't used it. They probably wouldn't cover anything right now because it has only been three weeks.

Peter was very helpful, patient, and willing to answer questions. When reading over the email sent it seems to read 48 months instead of the 60 months I understood I would be getting by paying it all at once. Needs to be changed.

The service that I received from Calvin was fantastic, very helpful and very professional, he took the time to explain everything to me, And I will definitely recommend American Dream Auto to everyone that I know of, Thank you for your time and help.

The customer service representative, Christina, was very helpful and knowledgeable. She took time to answer all my questions. She was patient. She did not and force me to stay with American Dream warranty.

As always the first person a sales person was good, vague but good. I had questions and called customer support Christina ** answered and was amazing, answered all questions in detail, took her time explaining to me in a professional way. I am keeping American Dream because of the experience with Christina.

I loved the representative that helped me get coverage. Brock was very informative and he made me feel safe in my decision to get coverage with this company. I hope that the service lives up to his delivery of the product.

I was shopping around for an Extended Warranty on our Cadillac SRX, via the Internet (Consumer Review Center). I completed all info requested. Then got a call from Peter at American Dream Auto Protect. He was an absolute delight. And, had the best offer vs. Car Shield & Empire Cadillac. So, my husband & I made the decision... Done deal! 🙏🏼 They follow through!

I received multiple calls from what were VOIP numbers and when I call the numbers back, they say they are American Dream Auto Protect. I have asked no less than six people who answered my callbacks to remove my number from their internal and external call list. Yet, the calls continue to come in.

Just want to warn people to stay away from this company, literally paid every month on my due date for over a year because I didn't want something to go wrong with my Jeep and have to pay thousands out of pocket. First time I tried to use them for a 3200 dollar bill because of issue with my jeep, and of course they said it takes 2 days to get back to me, well 8 days later and hour upon hours of being on hold with empty promises they denied it all, ok I'll cancel and we can leave it at that. Tried to cancel, got offered 500 goodwill to be paid to me, since I already paid the dealership because I needed my jeep back. It had been over 2 weeks.

The customer service is very helpful and cooperative and did their best to help in my previous claims including my recent call today January 9, 2026. All my previous claims were approved. This is my third year with American Dream company and they are the best choice.

I was treated very well on the phone by the representative, I have no knowledge beyond that as to the performance. If I get what was promised for being a veteran I will be very pleased regarding the coverage on my Dodge SUV.

I was shopping extended warranty coverage for one cars. I talked with ADAP, but I decided to go with another company. They called back about an hour later and I explained to them that I went with a different company. I asked them to remove my phone number and contact information. What I got, has been repeated multiple phone calls daily from this company! Talk about sore losers, and immature behavior by company that ConsumerAffairs reported as a good company.

ADAP offers very good extended vehicle service contracts at very competitive prices. The only negative is the very long wait times to speak to a customer service representative. Customer Service Rep "Christina" did a fantastic job addressing my concerns and making the necessary auto coverage policy corrections. She was wonderful to work with: friendly, knowledgeable, professional, helpful and responsive. I really appreciated her outstanding customer service. A great job. I highly recommend.

This company is the worst company I have ever worked with. Better read the whole policy they send you when you purchase it because they are hidden reasons for them not to pay your claims. We have a Nissan with CVT transmission and they don't cover them. But when you purchase the insurance the sales person don't tell you that. They jerked us around for six weeks before telling us it wasn't covered. If I could give I a 0 I would.

I signed up for a policy for an agreed monthly payment and received a confirmation and the policy was to become effective on Jan 3, 2026 which was only about a month after I entered into the contract. Before the policy became in force I received a call that they needed to increase the monthly payment by over $40+ per month. In a not so polite way I told them I don't agree and to cancel the policy. They hung up without giving me any indication that they were canceling. I made several calls to the company to get my deposit back and cancel the monthly debits from my account. After not be able to reach anyone at the company I filed a complaint with the Better Business Bureau and within a couple of days they were able to get me my deposit returned and canceled the policy. I would not recommend this deceitful company.

I would never do business with this company again. Communication with them was terrible, I could never get call backs. Claim was denied for the reason of wear and tear. Well of course it was wear and tear. That's what I purchased the Warranty for. It's a catch all to deny claims. I had control arms that were bad.

The plan I had with American Dream fit me for what I needed and price wise it was an affordable. I can't comment on the policy as a whole because I did not use it but I would hope it would have been an easy & smooth process. The sales representative Christina helped me out very well with comforting my fears with signing me up and when I no longer had a need for the policy she canceled it with no problem.

Terrible! They do everything to deny a claim. I cancel one policy and they dodge the refund. Maybe it’s time to lawyer up?! These people don’t answer the phone either. You can’t get a hold of them ever.

I forgot the name or gentleman that I talked with today but he was very helpful in helping me out with my account to get it back on track and I thankful for his help. I didn't put his name in here because I forgot because I am not good with names

Friendly at first and When they couldn’t cover my vehicle for 21/2 hours they gave me the runaround sending me from person to person until told I’ve had to call back tomorrow! I'm a Cancer Patient and told them so! Quick to take my money but a runaround to get my money refunded!

I've paid 125 dollars a month for one year. I got their best platinum plan., which said covered everything except regular maintenance. My transfer case had a gasket leak and was denied. They said they didnt cover.. When time to make claim they refuse to pay. Saying something or the other. But they took my money out of account every month. They won't anymore. Please stay away all concerned. Bad company.

I have had nothing but horrible service, constantly notified every month that the card on file is NOT valid when I am looking at the account and the funds are always there. Also, was given 7 different stories on being able to receive some kind of refunds due to I was told it would take 3 business days to be given a answer if my car was going to be covered. I WILL NEVER use this service again.

Jordan ** was the crook salesman I worked with. Straight up lied to me about the coverage. Called 3 times (waited on hold for 30+ minutes each time before I even spoke to anybody) to get what we talked about updated on my coverage only to find out what Jordan promised me was not even possible per Sam **. Completely unethical company who will do anything to steal your money. Jordan ** also told me that there was no total claim dollar limit. Then found the dollar limit in the small print on the contract. Be very, very careful doing any sort of business with these guys and make sure you read your contract. They will sneak things in there and will screw you over later. Jordan ** will blatantly lie to you.

Great people. Looking out for the customer, while giving them best service possible. I would highly recommend American Dream Auto Protect for their customer service. I have difficulty speaking, but that did not present a problem with my representative. Everything was very professional.

Our representative Taylor was amazing. She approved my claim in record time. I’m so thankful and appreciative of her hard work and efforts in ensuring I got my car repaired in time for me to make my trip home. I’m a healthcare worker and I needed to be back to work on time. She made it happen for me.

WORST EVER!!!! BUYER BEWARE. Denied my claim even after their very own insurance adjuster went to the shop and verified the issue. Getting a attorney after digging in. They deny everything. Not right. TOTAL SCAM.

It’s very bad auto warranty company. Bad customer service. They declined claims they say due to the prior present condition. I called and cancel my account and then charge me more than $800 for canceling my account and then say, "For 5 to 7 days we’re gonna refund your money" and then now almost 2 weeks and then no money. Already found yet so this is American hell auto warranty should not exist in the United States. Stealing the money from the good people.

Very good customer service representative. Our representative was very explainable to us about what our coverages consist off. Very polite man. Told us what was covered and what not. Very polite man. Will recommend to our friends and family.

Having once had an auto warranty company desert me because of a technicality and resolved to never deal with an unscrupulous company again I set off on a multi-month effort to find the best match for an auto warranty policy and I believe I have found that company with this American Dream outfit. Most of the companies I dealt with employed cocky salesmen who had little knowledge of what their policies actually covered and whose only interest was to make a quick sale with me as their dupe. When I tried to delve deeper into the details of their policies most repeatedly directed me to read the sample policy. But I didn't want to read some notional policy. I wanted to read my policy! More excuses. I began to ponder, "Were all these salesmen trained by the same charlatan"?

The interview with Giavani was pleasant and informative. I was able to understand him perfectly. Thank you for contacting me. I have no trouble with the car now, I feel better knowing I will have coverage.

I don't recommend this insurance; it's all lies. What they tell you when they offer this service is a scam. They didn't respond to me about the damage to my truck. Is not good. They offer services but don't deliver on what they promise in the contract. I'm providing evidence of what they said in the letter they sent me.

Mrs. ** is a great representative. She's a very respectful and nice, polite, knowledgeable and she knows how to fix and any problems that comes and in the company to make sure that you comfortable and safe. Ok.

They declined coverage on my car when I needed it most. What a scam. Their excuse was I drove my car after it failed. Well, yes I did... I drove it to the repair shop. Then they waited for an internal inspection... so that cost me $1000 upfront. Good luck with those guys.

Helpful, guiding through procedure, options, and comparisons. Patient with my inexperience and hesitancy, being a retired widow. Helpful with final decision, as I was uncertain if I should even get any at all.

I saw an ad on American Dream Auto Protect and got it mainly because of the price. The representative not pushy and the signup process was fine.

I was inquiring from other places. All of a sudden, I got an inquiry from American Dream Auto Protect so I called. One of the reasons I thought they're better than the other ones was because I had never seen an advertisement. So that means maybe they’re not spending as much money on advertising and more money on their clients.

The rep explained different things about American Dream Auto Protect, what they do, what they can take care of, and the price. I’ve had Endurance for two years and they were messing around with me. And then I talked to the American Dream Auto Protect rep and he sounded honest, that the company will back everything he said, and I can depend on the company if something happens. So I got American Dream ‘cause I don’t wanna wait until something happens to my car and not have warranty on it. I already got the booklet in the mail.

I was looking around for an extended warranty because I have a 2018 truck that only had 38,000 miles on it. The lady I spoke to was really nice, and explained all the options and inclusions. Signing up was easy. I have a five-year contract, and I only pay for three years so I get two years free. Free is good.

Someone from American Dream called me about their warranty, which was important because the previous warranty I had on my pickup truck was about to run out. I had 30 days before the policy would go into effect. But I have a problem with the transmission and I need to call them and find out if it has been over 30 days yet. However, I'm selling that pickup, so I'm going to have to cancel that policy.

My experience with American Dream Auto Protect was fine. The sales rep worked with me, so he was good. The problem is I still haven't received anything in the mail. I sent them a text, but no one has responded. I got the email, but they said the card and everything and the actual information will be sent via mail.

I’ve had two other companies, and they’ve done nothing but mess with me so I decided to try American Dream Auto Protect. I set it up online, they give me a buzz, and the customer rep I spoke to was knowledgeable. I still have to see how they come about if I need any repairs on my car.

I found about American Dream from ConsumerAffairs. The customer service representative I dealt with during signup was very good. He made me very aware of the fact that he was offering the best policy for me as far as the type of car I had. He was very engaging and accommodating.

I needed to get a new warranty, and I looked it up online. Among the top 3, I picked American Dream after calling them because the representative was fantastic. He was very good. He was very responsive and did what he said he was gonna do.

American Dream Auto Protect is terrible. They would never call me and when I tried to call them and asked what they covered, they didn't explain that. I said I wanted out of this agreement but I was told I had to call four different numbers, which I didn't like. I just wanted my questions answered honestly. It felt like they were hiding something they didn’t want me to know, and when I asked different questions, they couldn’t really answer them.

I had vehicle service contract with American Dream through the dealership for my Cadillac XT5, but I ended up canceling it. My experience was okay, though I felt the representative oversold the policy. They were very precise and persistent, and it seemed like they didn’t want me to hang up, call back, or do research. I didn’t actually use the policy, but I thought having extended coverage was important for the sense of security.

American Dream reached out to me when I was looking for an extended policy for my car. Their customer service was very good. But I ended up canceling and going with another company that had a lower price. I'm still evaluating. I may call American Dream again and circle back around. I just need to look at the policy and have my mechanic look at it as well in more detail before I commit to it.

I just got American Dream and I haven't used it yet. Signup was great. The representative, Pete, understood where I was coming from and that I had a set budget. It was pretty good. He was very friendly and understanding of what I had available. He was able to work with me for what I wanted to get. It was a good experience getting the policy.

American Dream Auto Protect is a scam. 2 separate occasions my claim was denied which I tried this service just to confirm my suspicion and rumors that extended warranty companies are everything everyone says they are. Experts at not paying your claim. I have reported and documented this and submitted it to the BBB. I paid $150 month and it's not worth it.

The representative was very friendly, very knowledgeable of the product. Make sure that I understood the warranty the cost the mileage part and answered all my questions. They also offered in warranty on my present car and said having two cars on the war, but give me a discount explained that I could take the car anywhere to have the repairs done. Explain the deduction and what was covered for my car..

Peter ** was very professional and courteous. He spoke to me with confidence and explain to me in details about the warranty, and direct about the service with additional options to choose from, and a price that fits my budget... answer all my questions and spoke and treated me like he knew me forever.... I would recommend ADAP and hope they recruit more people like PETER **. ONE HAPPY CUSTOMER.

Initial Claim on 12/8/2025. After dragging the claim for a week, they said they need an inspector. Inspector arrived 12/15/2025. Waited another week and after calling them twice Wednesday, 12/17/2025 then Friday 12/19/2025. I finally received my answer by email, not telling me on the phone that the claim was denied. I purchased a Platinum Plan within its listing that in print states the differential Assembly is part of the coverage. My shop diagnosed a bearing and seal failure of the front differential.

American Dream Auto Protect covers more and has more to offer. Signup process rep was okay. The only thing is they're supposed to send me the contract and the card in the mail, but I haven’t received them. I tried to get them off the computer, but it wouldn't go through. But I’m satisfied, so far.

I purchased American Dream for my Nissan Versa. They got the rates to where I could afford it. The signup process and customer service was good. The representative explained all the plan options. I am waiting to reach 30 days and 1,000 miles before the plan goes into effect, which will take a while because I'm 76, so I don't work and I don't drive too far. I just hope it's a reputable company.

I compared American Dream with others and they had better coverage on certain things. They seemed nice when I called to them.

Had a warranty for 1.5 years, it set me back nearly $6K. They denied my only claim. Then, I traded in my car and got a new lease. Requested a refund, which is in the amount of $3,300. Called on October 25th to cancel and get a refund. I never sent the check and keep giving me the runaround. This company is an absolute scam! They do not honor any claims and do not refund money. STAY AWAY!

We first bought American Dream for my husband's car. When we bought a second car, we got another plan as well. We were going to renew it with them again and American Dream called and gave us a better offer that was a couple of dollars cheaper. The customer service was very nice and they were knowledgeable about the products and services. I was just looking for drivertrain because I didn't think we could afford to get bumper-to-bumper or anything like that. We just got what we thought we could get. We had a pretty good plan with them.

Best agent in the business. Great personality and very helpful. Made my experience easy with no problems. She brought a lot of joy to my day in a short amount of time. Give her a bonus. She deserves it. Thank you so much.

I had questions as a new client and I called, 2 minute wait, then... the nicest agent ever! She took my fumbling info, and soon got the info she needed to access my account. She then proceeded to answer all my questions slowly, succinctly, and to my satisfaction. What a pleasant and satisfying experience!!

When I first called some guy answer the phone being a bit rude but he switched me over to a young lady by the name of Ty and she was very courteous and very professional. She’s a keeper. An access to your company.

Everything was actually resolved and taken care of in a timely manner.

Please don't take extended warranty with this company. American Dream Extended Warranty is a scam where they don't fulfill their obligation of repairing the vehicle and reject claims on various line item details that the customer is not aware of. One has to wait multiple months before they accept any claims. They always develop some reason to reject the claim. Please find a better extended warranty company to deal with. In my situation, I signed up for the policy on October 10, 2025. There is a 30 day waiting period. So the policy got started on November 10 when they had already collected my second month's premium. On November 21, my vehicle exhibited a MIL light so I took it to a mechanic and the mechanic filed a claim few days after. This company rejected the claim for repair by basically indicating that the vehicle had the issue before the policy was taken.

Do not get a policy with this company and beware of any clause in any contract that states “If there is a reasonable mechanical probability that the condition causing the failure existed prior to or at the time of purchase of your program—whether known or unknown at the time of purchase.“ They use this to deny any claim if you haven’t been paying them for years, at least. The more I dig around and talk with people, everyone that I have talked to have had the same experience.

The customer service at this company is friendly and knowledgeable. They took the time to answer all my questions. I called to cancel two policies that were not a good fit for me and they did it willingly.

I was getting my questions answered by the sales representatives, so I decided to go with American Dream. They basically matched my dealership’s price. The salesperson explained to me that it was bumper-to-bumper coverage on my car warranty extension. But, when the documents arrived, that was not the case. The lights, electronics, hoses, belts and things that I understand are consumables were not covered. That was not what was presented.

The American Dream process signup process was easy. I had purchased the one from Endurance, but I canceled it right after I went through American Dream because the process was so much easier than going through what Endurance makes you go through. The representative explained the plan options in a way that made me satisfied. Hopefully, I don't have to use it.

I just bought a Murano ’19 three months ago. Some company called me and the reps were hollering at me. I told them to leave me alone. I kept telling them I couldn’t afford what they were talking about and what they told me on the phone was different when I got the paperwork.

I had a great experience with American Dream Auto Protect. The price is good and it felt like the salesperson was genuine. I just got the coverage and I haven’t used it yet but I had a great experience signing up with them.

The way the presentations were presented to me by the young lady, Ms. **, it made me go with American Dream Auto Protect. She was very patient and listened to what I had to say. Getting everything set up wasn't difficult. The hardest part was just the decision-making. Pricing was competitive according to what each company offers. I was being called by competitors and everybody offered different packages, and they tried to muscle me. But what the young lady offered and explained to me, it spoke with confidence in the company. The confidence that what was being offered was good. And I was just looking for some people that stand behind their product, not one that uses you once and then throws you away.

The representative from American Dream Auto Protect was very nice and clear about what she had to offer. We didn’t go over all the exclusions, as a matter fact I don’t remember discussing many that would have been a problem based on what I’d read or heard beforehand. The options were better than the other policies, protective care policies got my attention.

I wanted coverage for my 2020 Chrysler Pacifica Hybrid. I was shopping for price and American Dream was a lot cheaper with other people I’ve dealt with. I’ve had CarShield and they were pretty expensive. We were paying $117 a month.

I bought a car and it’s got a lot of bells and whistles. I wanted to make sure it was covered. So far, the customer service is good. The sign up process was easy and the rep was thorough.

I recently purchased a Ford-350 Super Duty and it reached 150,000 miles I wanted to have it insured with a vehicle service contract.

My car is 10 years old and I have no desire of buying another car. I’m 78 years old and this car is doing exactly what I want it to do. It’s got all the gingerbread on it. It’s an Ultima so it’s well equipped. It also means a lot of things can go wrong with it, both electrical and mechanical. So that’s why I wanted the extended warranty.

Customer service was good. I asked a question and they claimed they’re not like the others and they don’t work that way, so I decided to give American Dream a try. So far, I am satisfied but I’ll find out more when something happens to my car.

I just started American Dream Auto Protect, I just paid my bill, but I haven’t used it yet. But the customer service person was decent, and American Dream provides the best policy for my needs.

Sorry it took so long to get back at you. My internet was down for a few days. Let me just say my experience was the best it could be and NYAH answered all my questions and headed me the right way, she is a great employee and should be recognized for her excellent work. Thank you so much for having an employee like he. I hope to get her again if I have any more questions. God Bless and have an MERRY CHRISTMAS. Toni :)

American Dream’s rep helped me to bring down the price a little bit for the monthly cost. We worked on different things. He did an okay job of making it close to what I was expecting. I was given an okay deal and there was no pressure. I took it and the sign-up was easy. As far as getting things set up, I recommend American Dream.

I've overdriven the warranty mileage on my vehicle. Before my father passed, he lived in Virginia and we were trying to get him to come here to Maine. I put on all these miles driving back and forth from Maine to Virginia this last year. That's why I exceeded my three years, 36,000 miles. I called my GMC dealership and come to find out, they don't have their own warranty. They said, "Well, we'll have to shop it out." You have to buy it from them when you buy the vehicle, but their price was so high at the time I said, "I won't drive that many miles in this amount of time."