American Dream Auto Protect Reviews

Brock ** was very helpful and understanding and helped me through the process very nice. I will be recommending my family and friends to this company. Once I get more money I will be putting my truck on a policy.

Very helpful and prompt on payment, easy to work with and very helpful when processing the claim and submitting the claim to ensure customer gets vehicle back in a prompt time and keep them happy.

I sat on hold Over 20 minutes 3 times. No one picked up. I sent a message about my concern to the sales person. No response. Absolutely not a single human being or robot answered.

The accountant manager, to whom I was assigned, was very patient. Very kind very helpful. Have excellent knowledge, answered all my questions, and worked on my behalf so that I was able to tap into discounts for which I qualified for!

Just don’t use this company. Save your money. Please if you have any sense do not purchase this product. Denied a repair even though I had the policy for a month.

Was very pleased with the agent and the way he worked to help me find something that fits my situation. Alex did a good job. I hope my experience is as good when I need a repair to my vehicle.

The gentleman I spoke to was very helpful. He found me things to get discounts on that I'm not sure he was even aware were there until he looked. Thank you so much. Great customer service. Five stars.

Kayla went above & beyond my expectations. A very caring & professional employee. Kayla is the type of person I would always want to reach out when dealing with issues over the phone. Five stars on her performance!

Corey was phenomenal. He made me feel extremely valuable during the call. I truly appreciate great customer service and Corey definitely understood the assignment. He is definitely an asset to the company.

Hi, I left a review of Brock Austin on your Direct Line area. I want to make sure you Receive my comments!! Brock did an excellent job persuading & informing me of American Dream’s warranty program!! HE was a dream come true and I felt like I was talking to an Old Friend!! No high pressure at all,, Just important advice and guidance! Thanks so much Brock!! You are ACES!! 10 in all categories,, He is a people person for sure and a GEM in your business!

The Sales people lie regarding coverage!!! When time for a claim their is a total disconnect! I am an insurance agent and have been for 43 years. I understand exclusions! I have asked for the recorded sales call to be reviewed for claim reconsideration. Please…seek coverage elsewhere or otherwise you will be in for a very disappointing response at your time of claim!!

I was talked into switching policies; what was promised to be covered even on the next day, wasn’t, wasn’t, wasn’t.

Christina was very helpful in refunding the remaining part of my warranty. She was kind, and knew what to do to get this accomplished. I was very appreciate as I did not know a credit was not automatically issued.

Brock ** provided “Outstanding” service and support in my decision to switch coverage from Endurance to American Dream Auto Protect. Brock was very knowledgeable and patient, handling all my questions with precise answers regarding policy terms and conditions, explaining all aspects in detail. Brock’s personality made it easy to relax and take in all the suggestions and information. Again, outstanding help.

I never agreed to a warranty yet they have put me in one. Pushy is an understatement!! They do things without permission. I’m now trying to cancel a warranty I never agreed to. Beware!!!

Mike did an outstanding job. He was kind. He was patient and he knew his product which his product was good. It basically sold itself but Mike was there to help.

Had to pay my bill, he help me set up ACH payments since it was getting declined due to my bank activity security. I was able to get everything set up so no more declined payments.

This morning on Monday July 27th, I spoke with a gentleman named Messiah in customer sales and service. He answered my questions, found plan discounts to get more coverage than the basic plan. Even after he explained plans and coverages, more than a couple of times, I asked him a lot of questions. He didn't mind repeating himself. He took time to bring me into understanding and ability to compare coverages and services provided to my existing warranty through Endurance Warranty Company. Today, I bought a policy with American Dream.

I felt that Alex explained the policy well and worked hard to get me the best price. And clearly stated what was not covered versus what was covered. Although it’s a lot for me to pay every month, I think it’s a necessary coverage for me.

I had a great Customer Service representative tell me my refund check can't be found. It's been more than 30 business days which I was told is the normal waiting period. The customer service Rep said he would escalate the refund matter and keep me informed about ETA of refund. It's been a disappointing experience having American Dream Warranty. When I needed it, my mechanic wouldn't take it because of the time it takes for him to get paid.

When I called to discuss an issue Ty jumped in and helped me right away. She was very honest and upfront and I appreciate her for that. I made an informed decision at that moment due to her honesty and understanding. Thank you Ty. You’re great at what you do in helping people understand everything.

ASK TO SEE EVERYTHING IN WRITING FIRST. I just had to drop American Dream and find a new policy because the salesman who originally sold me my policy told me I was getting bumper-to-bumper exclusionary coverage and then signed me up for a policy that was not even close to exclusionary. My mechanic happened to look at my policy and pointed out tons of items that were NOT mentioned in this stated component list.

Everything was explained to my satisfaction. I feel confident being insured with this condition. Brock ** was patient with me. I feel confident and assured I am in good hands.

As near as I can tell the rep told me everything I needed to know to decide to get the warranty. I didn’t know what else to ask, so I’ll have to wait till I get the paperwork in the mail to see if anything was missed.

Great customer service, Excellent to have a conversation with go through all the details and make sure you have all the proper information. Excellent, very outgoing. Very friendly. This is a great person to talk with and I like that at Customer Service rep awesome.

Kayla did an excellent job making sure I got everything I needed and helped me sort out the policy with care and professionalism. She made the corrections I needed and handled everything smoothly. I really appreciate her help and outstanding service.

Had a claim that was denied today, spoke with Christina in customer Service & she reviewed all and as a good will gesture was able to help us with some of the financial part of this claim. I can’t explain how helpful this was for us. She was kind & courteous & explained all to me where I could understand. Huge Thank You to Christina & American Dream for your help with this. 💕💕

The rep. presented a fair story of what his company would do at a fair and reasonable price. Why say more when what was said was more than enough information to complete this section?!

My experience with Paul was very unique. He explained the terms and conditions of the warranty very clear. He was pleasant and polite. I would recommend him very highly also for his knowledge of the policy.

The company has an amazing policy to help a customer dealing with a hardship. Michelle is amazing and was so understanding of my issue. The company helped out and Michelle is a perfect customer service employee, and I would give her 55 stars if I could. Thank you

I told the agent that I needed a warranty to cover the A/C, engine and transmission etc. He checked with his supervisor and sold me a warranty that would meet all of my concerns. When I finally received the warranty via email it was more that I was quoted and did not cover everything I needed. He said they were offline when quoted. I told him he should have called me once he knew there was an error!

I spoke with Christina and think she was the most honest and understanding employee with American Dream. She did what she could to understand my Cancellation, yet in the end she was still as pleasant.

I was told by one sales person that my monthly bill would be 145.60 a month. I received a suspicious charge on my account for 185.00. I called and talked to Omar **. He explained that the 285.00 was a down payment. The payments after this would be 145.60. I was ready to cancel the policy because it was not stated in the initial sales call what the first payment would be. I am still considering canceling because of the misinformation. Omar was very clear about the what the additional charge was for.

My overall experience was outstanding. Sharan provided superb customer service. She did a great job answering my questions and concerns. I would recommend American Dream Auto Protect to family and friends.

The company representative was very knowledgeable and pleasant to talk to. He was able to answer my questions with confidence and sincerity. The representative explained the items covered by the warranty and explained the maintenance additions.

It's almost a month that I opened a claim. The private adjuster already send his report over 3 weeks ago and I am still waiting to hear from the company an approval to fix what's covered. When I call nobody knows any information except it's still under review.. Originally I was told it will take 24 to 48 hours.

Updated on 07/30/2026: Thank you for your public response. Unfortunately, my experience after your reply has been even more disappointing. As requested, I emailed your Resolution Manager immediately after receiving your response. After receiving no reply for over a week, I sent a second email. When I still heard nothing, I called your company on Monday and was told no one was available, but that I would be placed on a callback list and would receive a call within 24 hours.

Well he was a really nice person and let see his actions. I just want to be covered before my other want warranty services run out it. Nothing else to write about at this time so I will keep everyone updated.

This company provides extended warranty and it’s like buying a brand new car from day one and the cost is very reasonable and you also get three years free because you only make payments for two years that’s five years.

Christina P. Was great 👍! She was very helpful and patient! She suggested several options to make payments and recommended easy accessible payments. Christina was Awesome 👏 and I would definitely recommend American Warranty.

I called to cancel my contract because I was given incorrect information that influenced my decision to sign up. Christina offered me an upgrade to maintain my contract that I thought was reasonable.

She was Very knowledgeable person. Great communication with answering questions. I would prefer her to anyone. She laid out my plan. She emailed me everything I needed. I didn’t have to go back and ask. She was very understandable ✅.

Had to make changes to my policy and customer service was helpful. Will be referring to friends and hopefully would not have to use them so once very helped and keep up with.

Beware of this company!!! They will deny your claims!!! The reasons are the most ridiculous and bizarre!!!!

The plan was described and seems very good. Felt confident in the plan and the company. Seems to be a Very good one especially in a time that is hard for so many. Have already told a few about the company as well.

Saran was very thoughtful, understanding, was intentional with listening to my concerns regarding my coverage in policy -which was not what I was sold on the Silver Plan. She's knowledgeable and transparent with her experience. Greatly appreciated her. Needed to know what the deductible is for the exclusionary plan. Thanks, Saran.

Experience with Santiago was very pleasant and accommodating. He was very informative and explained the policy in detail. In addition, he was willing to work within my price range to get the best policy for my vehicle.

Just had a terrible experience with this outfit! My claim was denied because they didn't answer my repair shop to authorize a repair and we needed our vehicle due to an upcoming doctor visit - so we had the vehicle repaired at our expense. Do not use this company!!

I had been thinking for a few months about extended warranty but was concerned if I could afford it and what would it cover. This company provided a reasonable rate coverage for more years with so many perks. Broke took the time to explain everything about the policy down payment and monthly rates. Something a senior can afford.

My experience from start to finish was absolutely amazing, precise and to the point. The customer care representative Mr Steve ** was very helpful and patient. I would definitely recommend friends and family.

She was amazing and helped me not cancel. I was so close to cancelling. I wouldn't even lie. I almost was about to yell at her and tell her to leave me alone, but she was amazing and told me about all the other deals that helped me more. Thank you so much Ty, for helping me and for being such a understanding person.

I called customer service to get some corrections made to my contract. The first person I talked to placed me on hold for 30 minutes and then a lady named Ty (not sure of the spelling) help resolve the problem with skill and professionalism. She was courteous and very helpful. She restored my faith in your company. I gave a 4 star only because being placed on hold for over 30 minutes was not a good experience. After Ty took control of the situation it was a 5 star rating!

CSR/STEVE ** was patient, kind and very informative regarding updating to the PLATINUM PLAN. I chose a 4-yr plan in which I will pay 2 yrs, and the other 2 yrs would be free from payments. I am now protected comparable to a new car warranty.

Still have not gotten any information about my policy in spite of the fact that they would email it to me, have not gotten anything, but they have my money. It would be that I guess I will have to cancel

Oscar was able to answer questions asked. What type of paperwork needed. Rental assistance. If there would be any additional cost outside of the deductible. Great customer service. Thanks in Advance.

They gave me lower monthly rate. Much lower deductible and Platinum level. The level covered more of what I was looking for for my vehicle. The person on the phone sent me an email as we were talking to confirm the details.

My rep. Ty, she was awesome. 👍 Thank you. I was about to cancel and she saved me from cancelling my policy because of lack of information from the sales rep. I called back got a hold of Ty ** and she got me right on the line and got me taken care of and explained everything to me therefore, I did not cancel and I appreciate the time and effort that she put into explaining the way things worked. Thank you very much.

The service was amazing. This young lady name Ty, she got it handled for me well manner and professional…I love the service. The hold time was a lil long but what I needed done it was pretty quick. Thank you again.

Mike was nice in the phone but was very shady and lied about some key aspects of the policy. “Free maintenance” when it was a discount. “Bumper to bumper” when it didn’t cover key electronics. When I called to cancel, Tie (spelled Thai, maybe Ty) was very sympathetic and helped me cancel. She made a frustrating experience end with a nice and easy conversation. Tie is great!

I’ve been trying to cancel my extended warranty for a couple weeks now. Never could get anyone on the phone. Today I finally got Christina on the phone and she was great helping me. Very professional and took care of this for me.

I was told that you have a rating with the Better Business Bureau while I called them and they said you’re not hooked up with the. So he also told me I have 30 days to change my mind so I’m gonna look into this again tomorrow cause it’s too late today.

The Salesperson was very polite, patient, made sure I understood him, answered all my questions, and made sure I was ready and able to purchase the insurance. I also have one month (30 days) to examine the policy and understand it. If I decide in that time not to do it I get to cancel it at no cost.

I strongly advise against using American Dream for your auto extended warranty if you expect a fast, simple claims process. My vehicle has been at the shop for over a week, just waiting on the claim to be processed. I've called multiple times asking for an update, only to be given no specific date for when the claim will be resolved. This is by design, as in the contract, there is no specific time frame for claim resolution. If a claim hasn't been resolved in 30 days, they have the right to deny the claim in perpetuity. Beware of this company, as its contract terms are ambiguous and intended as a stalling tactic.

Gentleman was very knowledgeable, helpful, patient and kind. I don't have much of anything else to say that because of who and how he handles me with the sale. I was very much appreciated and I appreciate it how he treated me like a customer, a friend and not as somebody just trying to get money.

I went searching for a warranty for my car and when the Lincoln one didn’t happen because the miles were over what they allow, I found these guys. We will see how it goes if I ever have to use them. The 2 years no payments at the back side is attractive. Although I think it’s just front-loaded lol. As for the phone call, the first guy who I was switched to was only interested in trying to say I’d sign up today. I told him to give the warranty info, cost coverage, etc, which he didn’t do and once I said I’d be signing up in the next week or so, he switched me to the next guy who actually gave me the info I wanted, and therefore I signed up. I was in sales for 30 years. The first guy on the call needs some sales training if he’s going to be successful. Hopefully this warranty is what they say it is.

Horrible company. Trust me, they will find a reason to deny just about every claim. They are slow and send out non ASE certified people to second guess the professionals but the shop has to be ASE certified. Car was gone for a month and denied liability on every repair. LIARS AND THIEVES!

After months of taking my money, they have yet to send me the hard copy of my warranty/contract or the booklet explaining the specific coverages that I am entitled to. I have called and asked twice, but they still haven’t done so.

I had a few questions about my policy and billing and it was handled perfectly!! Very pleasant person I spoke with and very professional and thoroughly answered all my questions with a great attitude!!

I highly encourage you to consider this warranty. It lets you take your car to a dealership for repairs, ensuring that you use original parts. This approach will help prevent recurring issues with the same component, giving you peace of mind and reliability on the road.

The best auto protect product that I researched. Very well presented & detailed & questions answered. Great presentation. I don’t believe there is a better plan for those you love to have on the highways to protect them when they have problems with their vehicles.

The customer support is actually really nice here. A lovely lady named Ty was so kind to me and helped me out when I was a little short on cash! Very pleasing experience.

Call to pay my bill. Everything went just fine. The lady was lovely. Everything went great. Very pleasant. Everything went fast and easy. She was a joy to speak with. She brighten my day this morning.

The salesman threw in a lot of extras but talked me up to the premium plan. But when my purchase deal fell through, there was no pressure to cancel the contract, and it was done immediately.

My experience with Sheran was phenomenal. She answered all my questions and concerns. I am grateful for her patience, understanding and how knowledgeable she is. I would definitely recommend them to anyone else needing coverage for their vehicle.

I had an excellent consumer experience with the customer service representative named Christina. She did a professional job explaining the coverages of my recently purchased plan. If I was an employer, I would hire her immediately. I was impressed with her knowledge of the business plan I purchased from her company. 5 Star customer service!

Updated on 07/07/2026: I received an email telling me an agent will be at the dealership to look at my car in 24-48 hours. They said the claim will be denied if my car isn't there. Think about that. I have to find a ride for days just so one of your adjusters can look at things in his own time. Where is that written in the contract? Kicking me while I'm down.

Ryan was very professional, personable, helpful with excellent communication skills. BEST DEAL of several companies. Great option to pay the total to save even more! Hopefully, if car breaks, service will match my A+ feeling right now.

When they sell you the policy, you think it's a dream. Once it's activated the nightmare begins. I recommend all to stay completely away from investing. You get the constant runaround every time you have a claim. They find the smallest reason not to cover the problem, When you cancel like I did they take forever to send you your money. Which is peanuts compared to what you paid. PLEASE FOLKS DON'T BE SOLD ON THE WE COVER EVERYTHING.

The representative was friendly, professional, and helpful. Fully explained the plan and offerings and addressed my concerns from dealing with other companies on previous vehicles. Provided explanations that made the decision to take the plan easier.

Don't waste your money on this warranty because anything that comes up will be deemed not covered. So when I sold my car I canceled my policy which means I get a refund. I have been calling and emailing since March. Response is always the check should be you by the end of the week. Now they have already deemed I'm owed a refund and gave me the amount but still I haven't received my money.

First, I wasn't expecting to hear back so quickly! We contacted another company, they told us we'd get a call within 24 hours, still waiting! Peter was the sales rep ~ very polite, understood every word and we're very happy with the coverage, Platinum.

I was quoted one price and given a list of coverages that I learned were not covered. The sales people are not honest!!! I talked to a retention agent that was a little better. I don’t trust the company.

Call at 11:59 am to cancel my contract. Talked with Corey. He wanted to know why I wanted to cancel. I told him “I didn’t like this contract on what you include and what you didn’t”. He kept pushing wanting to know why I wanted to cancel. I told him “I already told you.” He said “well I wanna know," he says “you’ve got the best policy out there, I’d like to know why," I said “it doesn’t matter why. Just cancel the policy”. He said “it doesn’t work that way. You’re trying to tell me how to do my job and I’m telling you it doesn’t work that way. Could you tell me why you want to cancel”? I told him again “then let’s put it this way, I changed my mind”.

Ian helped me set up my new debit card number. He was very helpful and I appreciate his professionalism. The transaction took less than 5 minutes and then he ensured my payments were taken out of my account. Thank you Ian.

I got hustled, verbally given assurances & commitments that were not included in the contract they emailed to me - and I specifically asked the hustler if they were in the contract - and of course he said yes. Since 6/24/2026 (date of phone call & payment) I have made 3 calls to them to cancel the contract & get the refund down payment - NONE of the calls have accomplished that cancellation. Just their sales methods & c/s people (rude & aggressive) are enough to make me - now more than ever - not want to do business with them.

After reviewing my recently purchased contract, I was able to speak with Ms. Saran **, Retention Specialist with American Dream Auto Protect who was very understanding and helpful as she was able to navigate my concerns towards obtaining a better policy.

My very first claim was denied, they give every reason they can so they won’t pay. Wish I could get money back. Think it’s a sham company. save your money and pay for your own repairs, you’ll have to anyway

If I could give zero stars, I would. My experience with this warranty company has been extremely frustrating from start to finish. My claim for an alternator replacement was denied because it has a pulley attached to it—which is a normal, integrated part of the alternator assembly, not a separate issue. The communication has been awful. I spoke with Michelle, who was dismissive and unhelpful, and told me that Sal had resigned “yesterday,” which had nothing to do with resolving my claim or answering my questions.

It’s has been a great pleasure talking to CY who was helping me in revising my contract, she was very responsive, polite and respectful! I wish her all the very best for being so professional and supportive.

The check light came on in my vehicle but the car showed no problems in operation. Nevertheless I took it to my regular repair facility the next day. The mechanic diagnosed the problem as some sort of module that required the engine to be removed to replace, but that no harm would come from continuing to drive it. I drove to my home and filed a claim. I think the next day I received a call asking inquiring about how long I had the vehicle and for other information, including the mileage. I gave the called my estimate of the mileage and said I would have to locate the sales information. I was told that I should return the car to the repair facility which I did.

Customer contact was very pleasant, knowledge. Received quote quickly and signed up. Saved money compared to competitors. On a fixed income and liked saving money. Satisfied. Budget is important for senior drivers.

Do not again I say do not use this company for any reason. They drag your claim out long as they can have you cover a rental car for the duration and only want to pay for a week. Then look for any reason to not cover your claim. My truck sat at the shop over a month and they still denied my claim. So I say again DO NOT use this company for any reason. Customer service is terrible and they tell you lie after lie to just get you off the phone.

I wanted to have a plan that would pay for the services that I receive on the car and the rep gave me a lot of of information about American Dream’s plan. I was impressed that after the first two years, the third year would be free. The sign-up sounded good, though I can only go by what I heard. I hope it's a good policy.

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Pleasant. Listens well. Very knowledgeable of product. We'll spoken. Very price effective. Manager was awesome. Even gave me a another discount. Great company. Great coverage. Term of policy is magnificent.

Three years ago I contracted with American Dream Auto Protect. I contracted for the “Platinum Warranty Repair” contract. My contract expires at the end of June, 2026. I WILL NOT be renewing for the following reasons: Business hours for this company are Monday through Friday, 9 a.m. -7 p.m. for sales, 9 a.m. -6 p.m. for Customer Service/Roadside Assistance. If you have a breakdown anytime after business hours, you’re on your own. Calling the toll free “Roadside Assistance” number (800-349-3027) any other time will only get you a recording telling you to call back during regular business hours. Thank God for Triple A.

Denied my 1st claim saying anything with a Tech service bulletin isn’t covered. Literally every part of a car has a TSB to explain how to repair it. My 2nd claim Currently waiting 2 weeks and no response from them at all. Are they going under?

Once enrolled in found it easy to access contract info. The agent did assist me with professionalism. He further assisted with a reasonable discount. My wife was also included in the enrolment process. Thank you.

I had a great agent who was extremely polite and helpful. Great pricing and coverage. LOW DEDUCTIBLE. Payment plans were structured for me. Longest, best priced warranty that I found during my week-long research. HIGHLY RECOMMEND.

I strongly warn everyone to stay away from ADAP/American Dream Auto Protect. In my personal experience, this company has been extremely unprofessional, misleading, and unreliable. They sell their warranty plans with promises of protection and peace of mind, but when a real claim happens, they create delay after delay, ask for repeated inspections, request unnecessary teardown and photos, and then look for excuses instead of honoring the contract. My transmission claim has been dragged out for months. The transmission was torn down as requested, multiple inspections were completed, the failure was clearly related to the torque converter and internal transmission components, and my mechanic confirmed the transmission is completely failed. Still, instead of handling the claim properly, they keep giving different excuses and wasting my time while I have no vehicle and continue suffering financially.

BUYER BEWARE: 5 Star illusion. With a name like American Dream it had to be good to be true... They have some of the best sales reps or from my personal experience shall I say informed smooth talking con artist. Once they get your money or contract the Dream only stays if you don't need the service or want to cancel. Then the dream becomes a nightmare.

I spoke with John he was very polite, and friendly. Most of all my warranty policy for my car was affordable. I will rate John 1-5 it's a 5 from me. Thank you John for your help! God Bless you. Nina.

The amount we agreed upon for the 15th of next month was taken out today, thus overdrawing my bank account I will not tolerate such liberties, which is why I am canceling my account with American Dream.

Bought a plan with this scam company in early April 2026. Place a request in for a claim in mid to late May 2026. My contract stated I need 30 days and 1,000 miles to start a claim. I bought the 2014 vehicle knowing it had a more miles than I liked it to have, so decided to buy a plan, (Premium plan) big mistake. Any plan would be a mistake really. I didn't have a maintenance record, but did have a carfax report and a sales receipt for them as they requested one. This week Wednesday will be 30 days that my car's been in the shop needing a new transmission. After talking to this scam company back and forth I believe about 15 times while car has been in the shop. Along with the business that is planning on doing the service work on my car.

Poor customer service, would not recommend, stay away, there are better customer service warranty companies.... You've been warned.

Saran was a joy and a great help for all the questions I had! I appreciate that kind of support! I was able to keep my policy, and I am very grateful that she was able to help with my needs! Thank you!

I called and asked why coverage was not as described they told me they don't have that coverage. I was very specific when I asked about electrical components that had to do with newer vehicles like brakes, suspension, and electronic steering. I was told it was covered. I also taped these conversations and was told they were taping as well. I asked for refund and have not received.

Transferred my extended warranty to American Dream Auto Protection from another provider who did not have full coverage and denied claim for electrical repair to my vehicle due to defect.

I was very happy with the young man that took the time with me when called in. He was curious and helped me through the process of selecting a plan. He took the time to explain the warranty so I could make the best plan for me.

This company is horrible, denied the only claim I ever made after having the policy for 16 months. Denied because of basic ware and tear causing a breakdown! Then when tried canceling my policy they kept charging me with no refund. I made to cancel my debt card. THIS COMPANY IS A SCAM! They are quick to give you a quote and notifying you when payment didn’t go through but can’t get anyone on the for cancellations and explanation on denying your claim. Scam!!!!

Ryan ** deserves a giant extended paid vacation because he is an enormous asset to American Dream. I was so shocked at the $11, 500 quote from the Audi dealer that I looked to see if I could buy insurance without the Audi Dealer. After being guided by Ryan **, I felt so confident in his advice. He was patient and explained every single thing for me. Ryan is completely knowledgeable of the product(s) he sells. Because of Ryan **, I paid the entire 5 years in advance and will not bother to call another company for comparison. Ryan **: “Paid Mega Vacation!” Thank you for all you do.

I finally reached someone who helped resolve my issue quickly complete, professionally and with understanding. Sharan discussed the situation fully and followed through to complete the cancellation. Had everyone been as efficient as she was, this would have been a five-star from the first moment and not nearly as stressful. Thanks so much for your assistance with this.

Yesterday, Monday, 6 June or excuse me 8 June I spoke to a gentleman who sold me a contract and said that I had a 48 hour waiting period before the check would be cashed or before my account would be charged. I found out that’s not true. I called back today just to say that I couldn’t afford that and I need to not go through with it. Well, apparently people are check cashed my check and started the agreement and this happened yesterday morning at 9:15 to 935 central time on and it should be on tape or whatever you use. Thankfully I had an agent named Christina and she was very nice and helped me to Get the money refunded back on my account and I’m sorry that you have to do this right now but I just can’t afford that much. So I wanted you to know Christina was very helpful and very nice. She’s definitely a positive with your company. Thank you.

Updated on 06/10/2026: I tried again, all day to get through to someone to at least get my $113 payment that just charged me the day they denied my claim. The person I spoke to, wouldn’t transfer me, just tried to sell me a “better warranty”! After they denied my $9000 claim! Said he could send me to another company that had a better warranty, I had to hang up on him and then, that other company called me right after that! I can’t believe this company! You can’t get past the frontline customer service people whose only job is to sell you a warranty with false promises and if you do, you’re on hold for literally hours! Or if you do get through, you’re accused of fraud and insulted by their employees. I’m filing a complaint against this company, I can’t believe how they get away with this.

I have an expensive top-of-the-line vehicle and when you have these types of vehicle, you need all the coverage you can get because a repair or replacement is not cheap. I bought a three-year type coverage with American Dream, and the rep was very thorough and knowledgeable, and the price was reasonable. He explained the coverage in depth. He also let me know that I had to have my yearly maintenance done for my vehicle to stay under the warranty. He had a great personality and spoke very clearly. I'm not a big fan of insurances ‘cause I think a lot of them are rip-off. But for the most part, it was a very pleasant experience with the sales rep. The coverage is about as good as you can get.

I bought a used car and it didn't have any coverage, and there's a lot of electronic components on there. So, I needed auto protection. I did some research online and with American Dream, you can use any repair shop. My experience with them has been seamless so far.

Christina...WAS the Best person for me to talk with. I was sad with ADAP issue. She straight me out.. I am very happy with ADAP.... NOW I am so happy that Christina was able to answer all my questions..

I had my vehicle in the shop since Feb. 2026 till today's denial of their claim. I had four inspectors they sent to see repairs needed. I paid at my own cost for questions they wanted answered to these required parts to accept this claim. They then denied the claim because parts were put on the vehicle and not left exposed for months to weather. The company after months of waiting to make a decision they denied the claim because I paid to save my vehicle from weather to try and answer their questions. They said now I repaired my vehicle without approval first and therefore denied my claim. All their emails said to pay at my cost to answer their questions. My repair involved a turbo. The platinum policy. I would stay away from this company and tell you to review the court order handed to them in Florida not to operate in that state. Look at the negative Google reviews.

After three years as their customer, AD texted me and informed me that my agreement was expiring in 90 days. Called them 2 days later, that number changed to 30 days. Asked them to cancel me, was promptly hung up on. Called them again, soon as I mentioned cancellation they hung up again. Called them again and was put on eternal hold. I do not recommend this co. ADAP, CANCEL MY CONTRACT NOW!

I called to cancel the policy I purchased due to not getting a response from my original agent. After speaking with TY ** and reviewing the entire contract I was completely relieved and happy the to stay with the contract purchase. She took the time to make sure I was happy with the Auto Protection Policy. I purchased the policy for my daughter who I'm giving the vehicle to. I wanted to make sure that the vehicle is fully covered for any repairs that could occur.

Please refer to BBB complaint # **. They failed to pay a claim. Tried contacting them on a Friday afternoon at 2 PM. I needed help with the process, they did not answer phone, rejected claim because I took vehicle home at recommendation from dealer since they never heard of company.

So far so good, I was impressed with the fact that, and I can't remember his name. Rumin tried hard to sell me the warranty and I was. I'm happy about the way he went to Biden instead of like some of the other companies. Just I don't know, didn't seem real to me anyways. I realize I'm just starting out here. So I won't know a whole lot until I get further down the road, but so far, I would say it sounds good.

Lakiba ** was So understanding, Patient and very knowledgeable on what she was doing. I enrolled back in May 27th 2026 and the gentleman didn't even go through the things she did. She is a person that goes through everything. Plus if you have questions she's right on top of her game. She is a people person Gal. Thank You.

The customer service rep TJ was phenomenal. He gave me a great package for my G-Wagon and explained everything thoroughly. I ended up getting bumper to bumper coverage on my vehicle and I was assured that if anything were to happen I would be covered. I was hesitant going with this company per the reviews I read of how difficult it is getting any claims laid out and the excessive wait times when a claim is filed. After speaking with TJ he assured me I would be taken care of and it was worth the risk so ai went ahead and signed up immediately. I can only speak on the signing up process and If I were to ever have a claim I expect the same level of attention and assurance as I had with the sign up process.

I called top 5 places for quotes and American Dream had best rate/coverage. Hope I don't need it but I have a 2012 BMW Active Hybrid 7 with N63 V8 twin Turbo. It's AAA mint condition but with 103,000 miles I'd be crazy not to insure it.

American Dream is a scam. They refused to honor the warranty I purchased from them. Then they offered a payment of 20% of the repair cost, but hinted they would not be covering any further legitimate claims. Their customer service is beyond rude. I cancelled and it took many months to get the refund which was highly reduced even though they had not paid out any money. Last year at the time I purchased coverage from them, they were rated in the top 5 warranty programs. Now I can’t find any source that ranks them highly. Mine must be a common experience over the past year.

R **

As a new customer, I was extremely impressed with Brock **'s professionalism, knowledge of the product and no pressure salesmanship. Bravo to him! I would Highly refer this a friend for this company to family and friends.

Very impressed with my phone interview. Liked the information given and look forward to a better experience with your company. I have no other comments to make at this time until a claim is needed.

If you value a fast turnaround time for your claim, DO NOT choose this company. I was told 24-48 hours, fine, it says that in the contract. The two days pass, I hear nothing. I called every day, two to three times a day. Each time, they told me I would receive an email by end of day, which never happened. On day 6, after 3 phone calls, I finally receive the CLAIM DENIAL. I purchased their "platinum package", I endured everything except wear and tear items were covered. My radiator needs to be replaced, but because it's leaking from the CORE (which is part of the radiator... you can't have a radiator without the core, it's one unit), they are denying the claim. This is the most scummy customer service and treatment. They are clearly searching for every way possible to not pay even though the core is part of the radiator. STAY AWAY. They will find every way possible to deny your claim.

The Jeep dealership is trying to work with them, but I had to call them and tried to talk to them but all I got was more questions, and I am without a car. I bought the Platinum plan and trying to use it for the first time. So I told Dealership to go ahead and fix my car and will pay the bill. I should have checked this company out before I paid the big bucks. I hope I can get my money I paid them for nothing back.

Corey(?) took excellant care of me. He added the emissions & electronic packages that I paid for but were not listed on the contract. Thank you Corey once again.

Updated on 06/02/2026: Be aware of misrepresentation and fraudulent practices! The American Dream Auto Protect sales rep quoted me their best Exclusionary Package, including the Electronics Package, Seals and Gaskets, and Emissions/Exhaust (stating it would literally cover bumper to bumper), all for $117.60 per month for 25 monthly payments providing me with a 5-year extended warranty package with unlimited mileage for my car. When I received the contract, I discovered my credit card had been charged $134.28 for the first month and the package "EXCLUDED" the Electronics Package, the Seal & Gaskets Package, and the Emissions/Exhaust Package.

Answer all questions and it was rapid service. I was very happy with them. Helped me with setup. Told me that they would send my contact by personal carrier. This was warranty sounds very fair. The payment option was very useful. Will shop again.

Updated on 10/20/2026: American Dream is a scam. I wrote another review on this site and the Reputation Manager called me almost immediately to fix the issue so I would fix my terrible review. Wha-lah, my claim was approved and the repairs paid. But then I had to request reimbursement for towing (part of my plan) and I'm still waiting for that $100. I am adding this review to warn others that American Dream basically pays/bribes their customers for good reviews.

I have a contract with you. I have been trying to call to end the contract. I called 5 times and 45 minutes each time it rings no one answers. I finally got a call from customer service 5-18-26. I told them I do not have the car. It was in a wreck and totaled, and no replacement. She said I am due a refund. Ever since then you are texting me that I owe a monthly payment as of 5-22-26. I cancelled it you know it if I do not get a cancellation and refund by mail very soon. I'm not going to report you to FTC. I will report to FBI about fraud and they will raid you. This is not a threat. It is a promise. You have very bad reviews with BBB and FTC. I wull drive to your office with the local news media. Bad media is worse than taking you to small claims court. I will call the state where your business is located and have license revoked. I will be knocking on the front door. This is a true statement which can be used in court.

Initial: Lacking. Outcome: Excellent. My initial consultation with Anthony (Agent) was a bit unprofessional and pushy, resulting in me being quoted (Verified by recording) incorrectly on cost, and miles covered. What I was promised and signed up for was not what was contracted. However, upon contacting the agency, another agent (Cory) was able to listen to, investigate, and verify my complaint with his higher-ups. The agent then proceeded to offer the best terms they had for my Maserati Granturismo Sport extended warranty, full coverage, 5 yr/101K. Even though they were slightly more expensive, they admitted the misstatement and tweaked the best available offer. The overall professionalism was well-received. Too often, unprofessional customer experiences can lead people to view a reputable company in a negative light. I am optimistic about this service relationship going forward. Kudos to Cory for saving the contract.

Wow. Just wow. I am appalled by this company. I requested warranty information from a third party website about extended warranties. American Dream reached out and gave me a quote. I told them I wasn't going to move forward with the purchase until I had the keys to the vehicle in hand (because I haven't purchased it yet) and I'm still getting quotes!

The salesman, Josh **, did a fantastic job convincing me that I needed to get the additional extended warranty protection because I wouldn't get the Platinum plan at this price if I waited. I was told the monthly payments would be automatically charged to my credit card for the amount of $912.49 - $912.50 for three months, a total of $3649.99.

The salesperson stated platinum coverage for our vehicle would cover everything gasket down to seals and gaskets. Only thing that would be wear and tear paint, lights, brakes, tires etc. Have a claim 3 months later and get denied. But not only that I was told to take the vehicle back to the repair shop and leave it the duration of the claim process. I called the shop to let them know and was told they had already denied it.

The 5 star review is for Saran not the company or the customer service rep Joseph. Saran with cancellations and was very helpful and pleasant to speak with and helped me with what I needed. But the first call I made I talked to a Joseph who tried to transfer me and the line disconnected. He proceeded to use the F word and cuss me out stating I can’t just hang up and call back. When I tried to explain his call didn’t transfer. He hung up on me. Was able to find the direct number to cancellations. And like I said Saran was great.

I had to cancel my account and the young lady that helped me was very meticulous and made sure that my issue was resolved, went the extra mile. She was very understanding and attentive to the situation at hand. She was not reading from a script and was attentive to common sense issues. If more people worked with a moral compass like her business would be much better off.

Peter, was very knowledgeable and made sure I understood all that was being offered to me, with a with an outstanding monthly payment. Also informed me of payments for my wife toyota avalon. Pete went over all areas of coverage and different all the benefits American Dream offers.

They don’t seem to understand how Do Not Call works. They are relentless and just call from a different number every 30 minutes. I kept blocking and they kept calling. Answered one of their call, told her to put me on do not call list and she just hung up on me and continued calling. Also texted multiple people and told them do not contact me any further and it still continues.

I haven’t had to use it actually, but I just had some work done on my Murano and I just use a regular credit card and pay the mechanic off before I remembered I even had this extended warranty if you will a new dealer from the factory warranty so I hadn’t filed, but I talked to a lady from your office the other day and she was gonna email me something and then I was gonna send her a receipt that I paid my mechanic and he can be checked out. He’s an excellent mechanic in fair the first two times I had in my car. He gave it back to me and said well that wasn’t an issue and wouldn’t accept any tip money for checking it out or anything like that and when I get into a town, I find a mechanic and I stick with them anyway. I haven’t gotten that email yet not because you haven’t sent it but I just need to check email so what’s get this thing worked out.

I happened to see American Dream and called it. It's got good reviews on Google and the rep I signed up with was fine. Everything was good. However, I ain't got what he told me I was gonna get. I'm disappointed because they were supposed to send me a hard copy in about a week and I never got it. I ain’t heard no more from them, and I wanted to know, because I do my own oil changes.

I was helped by Corey in finance. WOW!! What a help he was! Not only was his help immediate, but he did it with care/concern, and professionalism. If HE is indicative of the average employee, then this company should be TOP RATED! Thanks Corey.

I was calling to cancel my contract, but thanks to GOD Ms. ** returned my phone call and showed me more concerned than I had received from the others. And because of ** commitment to serve the customer, she changed my mind about the company and my decision to cancel my contract. Thank you Ms. **. Amen.

I called my auto warranty company, American Dream, two weeks ago to check on an item on my Jeep to see if it was covered. I spoke to a representative and explained the problem. I was told it was covered. I brought my Jeep to the dealer and was told the part needed to be replaced. I gave them the warranty, and they said they would take care of it. I got a text from the dealer saying the claim was denied! I called American Dream, and they told me that the repair was not covered!!! I asked for a supervisor and was connected to Christina **. I explained my situation, and in a short period of time, she corrected the situation to my satisfaction. Christina was a good listener and was very understanding and professional. She also updated my information on the policy so it was now accurate.

Had ADA for past few years, yet to need them - I reckon that can be a good thing, but it is a chunk each month to pay for not using the company. I hope if the time comes I do need them, they will hold up their end.