American Dream Auto Protect Reviews

Promised a pdf of my coverage via email. Sent a link and the coverage details were greyed out. Started reading reviews, couldn’t find one that said their claim was covered/paid. Found dozens that said they were denied coverage despite proof given by a their certified mechanic and disputed by American’s “inspector” (hack). Pathetic! Also dozens of complaints of being placed on hold for over an hour when they called in to cancel the service. Exactly what I am experiencing as I write this review waiting to cancel my agreement.

Aye I loved my rep that helped me from a to z and even called back to make sure I was satisfied with her service. I think her name was Ty. She was amazing and because of her I give your service and brand 10/10. Thank miss Ty…

I called the first time in a young lady told me she needed my last four digits of my VIN number. I got off the phone and looked it up. I called back and Miss ** answer the phone. When I was telling her that I was trying to look and see what my warranty was she already knew who I was. After we spoke I wanted to know how did she know me and she told me she had looked me up. Phenomenal job. Outstanding. I pray you all have more that's working in there like Miss **. She's a lifesaver. My husband passed away in 2021 and he used to take care of all of this so it's a headache to me to have to do this. Miss ** it's a lifesaver. It was a pleasure speaking with her and again she is amazing. She's doing a phenomenal job.

I had to cancel my policy realizing I really can't afford it on fixed income but the nice lady Christina explained each policy so when I'm able to come back I know what I want. Thanks American Dream for helping me out.

American Dream Auto Protect was able to cover everything on my car. The guy I worked with when I was signing up was nice and cool.

I got a used car, and I wanted to have something there in case something went wrong with it. I liked that American Dream wasn't pushing me into signing up with them. The rep explained everything very thoroughly. When my car got totaled in a hailstorm, they did really good. American Dream is good to work with. The price is good as well. But the website's very limited. It doesn't have a lot of options. It'll tell you your policy number but it doesn't go in depth about your coverage or what policy you have. There was also a really long hold time when I called the other day. I was probably on hold for 45 minutes to an hour. There's no way to call domestic support that I noticed.

She explained it to me no attitude, help me understand with no problem. They need to make more agents like this!!! She made it in detail and and didn’t not get off the phone until I fully knew what I was signing up for.

I did a third-party referral, and American Dream was one of the companies that was on the list. They called me and we went through their services, and it fit my vehicle needs. They collected the information including the mileage about the vehicle which is a 2019 Ford Raptor. They offered me their premium policy first, which was what I was looking for in the first place. They discussed how to fund it and different options for it, and that went pretty smoothly. It was set up within 20 minutes.

Your representative TY handled my concerns with professionalism and very attentive to my concerns and resolved my issue in the same call. She remembered me calling the last time I had my concern. And we were both able to rectify the issue the same day.

I called American Dream to cancel because I got poor customer service. It was terrible. I bought about two policies from them the night before. The very next day, before noon, I got three calls from them to sell me a policy on my Cadillac. I kept telling them I bought a policy on my Cadillac the night before. At lunch time, I took a few minutes and called American Dream. I got somebody on the phone and told them I'd gotten three calls from them before noon that day and that they kept wanting to sell me a policy on the car that I've already bought a policy from them. The rep said he was gonna take care of it right then.

I call this morning and spoke an agent the finance department. He explained and helped me with all my questions; he did it in a very professional way. If I had to rate him by number from one to ten, he would get a ten.

I was able to resolve my issue with American Dream Auto Protect. They made things right with me. Michelle was awesome in helping me and explaining things to me.

Signing up with American Dream Auto Protect was very easy. I called them on the phone. I was at work, we talked, and I decided to go with them because I liked what I heard. I like what they said as far as what they covered. The rep said that the company has been in business for over 20 years. And when I looked it up, it was 10 years. Talk to them.

I have to eventually change my ignition switch. Every now and then I have a problem when I go to start my vehicle. It starts up, but sometimes the ignition switch is not doing anything. My mechanic said there's a computer problem. It's not the battery or the starter. I signed up with American Dream Auto Protect for an extended warranty but I canceled the service. They told me they were in Edison, but I couldn't find an exact address. Every time I typed up the address they were advertising, it came up State Farm. Something didn't add up and I didn't like it. Every time I called in to cancel it, they would put me on hold but would never come back to the phone. I would call back but they would do the same thing. I don't think American Dream Auto Protect is a legit business.

I was very impressed with the representative assigned to explain your policies for my 2018 Tahoe. I have had such bad experience with another company I am totally skeptical. Everything was explained thoroughly and I feel very comfortable purchasing this coverage.

I was researching American Dream and when I was telephoned by them, the product sounded similar to most, and it was a limited contract. It will take four years to get paid and two with a senior discount. Getting signed up was easy. The person who was helping me appeared to be knowledgeable about it. He was very polite. He answered several of the questions that I had. According to the contract, I can use the waranty within 30 days and a thousand miles after purchase.

American Dream Auto Protect is the worst company ever created. Took almost 2 months to fix my truck and then today denied my clam, told lies saying I drove my truck after the check engine light came on which was false, didn’t do that. I cancelled my plan with them.

Cancelled my contract February 18, 2026 and I am still waiting for my refund after contacting the company numerous times. Each time I am told it is at a different. How long does it take to refund a cancellation?

I highly DO NOT recommend this company. I took out the policy the 1st of the year and twice they denied claims, but the biggest frustration is this:

My 2014 Honda Accord is covered by American Dream. I liked their pricing. They had a good price on their warranty plans. They were professional over the phone and they did a good job. The signup process went smoothly, and the rep who helped me was really nice. Overall, I've had a very good experience, and I would definitely recommend them.

American Dream offered more coverage than my other company, and it was easy to sign up with them. My experience with the customer service rep went very well. I would recommend them.

This company is full of **. Had my policy for 3 months, drove over 10,000 miles during that time. Transmission goes out, put a claim in and get denied. Called to cancel right after. They said ok and is still trying to bill me. Canceled 2 months ago (at least I thought) and they are still trying to bill me. I've been calling for the last 3 weeks to speak to a manager and all they do is put on hold and never pickup. I've been left on hold for at least an hour every time. I'm currently on hold as we speak. It's been 45 mins so far. Run from this company. They lie to your face. Customer service is painfully dreadful to say the least.

I spoke with Michele on the phone about a block from my bank because they did not recognize this charge. She was very pleasant and helpful. She fixed the problem immediately and also was very helpful with my questions.

Scam Like practices, Been trying to cancel for 3 months and this company constantly trying to withdraw money out of my account!!!! Don't Trust this company!! Nothing else to say, They won't stop harassing me.

Had to get major repair done BUT company DID NOT cover part needed. So I needed to cancel immediately. Unfortunately, when I tried calling, I was put on hold for over 30 minutes! Then sent letter by snail mail and told to wait. Not good customer service!!!

It was an outstanding experience with Rep Hainer. Luckily he called back because I was ready to wash my hands with ADAP because of an extremely rude rep who called prior to Rep Hainer. Hainer is called to provide a service to the public. He is well versed, his spirit is chosen and he "listens" to the needs of the person he is providing a service to. God Bless you and your family Rep Hainer.

I am extremely disappointed with my experience with American Dream Auto and the handling of my recent claim. My claim was denied by a claims manager, Michelle, based on language that does not appear anywhere in my contract. I have reviewed my agreement carefully, and it clearly states that coverage applies when a part is not operating as intended. At no point does my contract require the part to be completely failed, yet that is the justification being used to deny my claim.

Called for quote. After sales associate realized I had not purchased vehicle yet. He put me on hold without saying anything. Just all of a sudden music. After 3 min I hung up. 10 min later an associate called from them and put an agent on, after giving price and details I explained I wasn't purchasing now. He rudely says with attitude WELL ALL YOU DID WAS WASTE MY TIME. At that point I hung up. If this is them selling you I can't imagine the service you'll get when you have a claim.

My rep was a good listener with all the answers to my concerns. The terms and coverage seem very competitive. I was reassured to find I have the option to use or not use my dealership without impact to warranty. It was a very good phone/business experience.

Robert M. was Fabulous, he spoke very clear, he made sure I had a pleasant experience. I appreciate service like that. My phone call to American Dream was to make a payment (passed due, due to health issues).

Great service and friendly people. I enjoyed working with this company and would highly recommend their services to others. From the moment the tow truck pulled up to when they dropped my vehicle off I was treated with respect and honor.

I just spoke with Ebony about a missing check. She did a very good job, calming me down and handling the situation. Even though I still haven't received the check. She assured me she would look into this personally.

Great Customer Service and reasonable rate. Great Company.

Anyone who might be considering buying a extended warranty from American Dream reconsider. The staff is unprofessional when they speak to you. I purchased a bumper to bumper warranty paying for 2yrs. When I needed to use the claim they denied the claim even though they agreed for the warranty knowing the yr make and model. Paying for 2yrs for a platinum policy bumper to bumper. They are a rip off. Go somewhere else. So sad that they take your money every month and do not cover what they tell you they cover. Please anyone using them reconsider.

I purchased a vehicle service contract from American Dream Auto Protect for approximately $4,000, of which I have paid $2,000 to date, based on representations that it would provide meaningful repair coverage and continuous protection. At the time of sale, the company was fully aware of my vehicle’s age and mileage (over 200,000 miles), agreed to cover up to 300K miles, yet failed to disclose a critical limitation—that claims would effectively be reduced to a “distressed trade-in value” rather than the actual cost of repair. After a covered mechanical failure, I obtained a repair estimate of $3,100 from the Ford Dealership. The handling of my claim was extremely inconsistent and concerning. The company denied the claim for policy expiration, then denied it again citing an unrelated component, later approved the claim, revoked that approval as an “error,” and ultimately reinstated it only after I provided proof of coverage.

Great customer service. Very informative about what the policy covered & how the warranty worked.

I just signed up. Time will tell. The only thing so far is salesperson didn't mention the deductible. J.J. convinced me to go with ADAP. The review on Consumer Affairs is positive, and this adds to confidence that I made the best decision. Especially the last 2 years being free.

The phone customer service succeeded my expectations. The agent quickly understood my issues and guide me through the situation step-by-step. They were patient, courteous, clearly well trained. Stood out the most was the ability to resolve the problem efficiently while still making me feel valued as a customer.

Calling in to change debit card info. The representative was very knowledgeable and helpful. At first I thought she was AI. She was a live person and very professional. Changing my debit card info was seamlessly easy.

TOM IS REALLY HELPFUL a lot. He helps a lot, lot help, 5 stars

Michelle handled my issues professionally. Michelle is very knowledgeable in her work. She has a very pleasant voice. Michelle is definitely a very amazing employee in your company. Michelle is definitely an asset to your company.

This may be an odd review due to the fact that I was on a call to cancel my service which I did do for that I won't mention however my experience with Ty a young lady who assisted me was amazing. The level of professionalism and attention to detail when handling my situation was second to none and I think that it is and was well worth mentioning. I actually think that she deserves a raise, and I will end my review with this. If every employee had her level of professionalism, courtesy, and knowledge you would have a number one rating among your competitors.

As far as purchasing the product it was very good. My agent Raymond was very knowledgeable and explained everything about the policy to me. I'll let you know how the company handles any claims I might have. That's the true test of the product.

I been with them since 2024 now that I actually need the service my because they say I was 600 miles over....I think if I paid faithfully it shouldn't matter what it is but I'm done. I see now but it's ok Imma get it fix ain't no need to keep it if I can't use it.

Very knowledgeable and professional. Best coverage available anywhere at the same prices. I had Endurance and couldn't get the coverage I wanted. I got better coverage here, and exclusionary policy, just like manufacturer warranty.

After review of your product and speaking to your rep named Corey. He helped me cancel my repair contract. He was very well versed in your products and explained many details of your service. I regret at this time to cancel my contract. Thank you.

Canceled policy at end of January 2026, still haven't received the promised refund and it's now the 10th of April. Have been lied to repeatedly that check was on the way. Please don't trust this company.

I would like to thank Corey ** at American Dream Auto for helping me resolve my issue, and guide me thru the process. I will return back to ADA, once I get another vehicle. The reviews are great and their customer service is amazing. Thank you Samantha **

I returned a call and after listening to the representative, I was very satisfied with what I heard and was offered. He was very friendly and explained everything clearly. I am pleased with my decision.

I brought my back label in for some repairs of which American Dream did not cover any of them! They are the worst company I have ever dealt with! DO NOT USE THEM!!!! I even had their best program the Platinum package!

Great company. I explained I couldn't afford my warranty and they worked with me. My bill is lower now. More affordable. TY American Dream Auto Protect. You have a grateful vet and current customer here. 5 stars across the board. Ty again.

Spoke with Ian he was very helpful and knowledgeable. Great experience. Ian was very courteous to me, I’m 72 and he was very respectful. I have had banking fraud he was very understanding. This is wonderful for older people to feel like we are being heard.

Fraud! Scam! What is their CLAIM APPROVAL RATE? Don't believe reviews of those who have not made a claim! This company seems just fine when getting pricing information and discussing the items they supposedly cover. Agents are polite and friendly. But once you file a claim, they suddenly can only say, "it'll be 24-48 hours" when it will take weeks for each step and even more for a resolution. Then they eventually refuse to pay your claim for one of the many "exclusions" in your contract that you will never read over or according to dozens of Better Business Bureau reviews, simply lie and say your vehicle had a "pre-existing condition". Check those reviews and save your money and frustrations! Ask your repair shop. They will tell you NO!

Customer service representatives were all polite and patient and worked hard to get me best price although still higher than similar warranty companies! I’m hoping all info I received is correct and that the coverage presented is true and that won’t have issues if car has any mechanical or electrical issues and some reviews state it took forever to get approved and others claiming they were denied services needed! I’m hoping for the best but have option of canceling at any time which I pray I do not have to do! 🙏

Customer service skills. She was very knowledgeable and professional.

Christina was very helpful and nice. She found me a better policy than what I had at a lower payment as well. Also helped me cancel a Service Contract with my credit union when they told me I couldn't cancel it.

The first representative was not so professional and he was a bad rep for the company. On the other hand the young lady who helped me resolve my situation was very reasonable and respectful. She's an absolute asset to the company.

They provided a comprehensive and reliable service that enhanced my peace of mind as a vehicle owner. The process of selecting and purchasing the extended coverage was straightforward, with clear explanations and transparent terms. Customer support was responsive and helpful, addressing all inquiries promptly and professionally. I appreciated the flexibility in coverage options, allowing me to tailor the policy to my specific needs. Overall, I am satisfied with the company’s commitment to quality and customer satisfaction, and I would recommend their services to others seeking additional protection for their vehicles.

This was a great experience, a great opportunity that I had to ensure my vehicle fully extended to be covered during my ownership. Unfortunately, during this cost of time finances have burden me the customer care team you have tried to work as diligently and conservatively with me to ease my burden, but as it stands today, I cannot afford in the care team. Member understood, took care of my affair openly and honestly. If things ever straightened out and possible way way I can afford this coverage extended coverage I will surely give you guys a call back. Thank you.

The sale represents was amazing. She took her time and she was really a big help. She explained everything to me that strongly would recommend her help to all my family and friends. Thank you American Deam for how you were such a great representative.

It was very hard for me to get someone on the phone to cancel my policy. I believe your company should make it as easy to cancel as it is to sign up for the coverage. For other choices, from the menu, it was easy to get in contact with a service person.

When the company keeps your car for close to 30 days, still can't seem to determine whether or not they're going to approve the claim and then acts like they don't care when you inform them because it's been almost a month you lost a form of employment. I find this to be the worst company ever. I have an attorney looking into this now. I've lost over $1,500 because of my loss of my second job because of this company and they act like they don't care. What kind of company has inspectors that don't work directly for them. Makes no sense to me. Worst ever.

I am very so happy skeptic about talking to people about such matters. I enjoyed talking with Areeb about my truck warranty. I am hoping this is truth but he assured me that we would be friends for the next 5 years. I am pleased with the warranty.

Do not purchase from American Dream Auto Protect. 9 months into a 5 year plan, my truck had a check engine light for my transmission. 3 weeks later (not being able to drive my truck) and many phone calls to them, they told me I had to pay out of pocket to have the transmission pulled and torn down for 2500 dollars non-refundable. This was so they could deny coverage, and I would have to pay over 5,000 more for a replacement transmission.

I would not recommend this company to anyone. They told me I had 30 days to cancel my policy. If I found something that would suit my needs better. I did some research. Found another company, yet when I called American Dream to cancel my policy they refuse to speak to me. I called multiple times. Waited on hold for 10 to 15 minutes each time then it just got to the point where they would answer my call and just stay silent and send me straight to a recording. They will not refund my money. Not even sure if they've canceled my policy. I've had to take other actions through my bank to ensure that they don't take any more money from my account. Bunch of crooks in my opinion.

Today I received, at my request, a phone call from American Dream Auto Protect. While the tone of the representative was cordial once I advised him I would wait until I received quotes from 2 other companies extreme pressure was applied. I was told unless I joined immediately discounts and other offers weren't guaranteed. It reminds me of an auto salesman. When I asked him to stop he continued to apply pressure. "I'm not pressuring you, I just need you to be aware you could lose any discounts." I told him if that was the case it could be a good reason to go with another carrier. I make informed decisions with regards to any money matters and will not be bullied!

If I could give 0 stars I would. These are fake reviews so people be aware of this company. They lie and won't help you. They will send someone out then they automatically deny and lie saying you caused the problem when you didn't. If you choose this warranty company you will be sorry.. Hope this review helps. Don't make the same mistake I did. These 4 -5 star reviews were done by employees guaranteed.

Absolute horrible scam. Do not and I mean do not conduct business with this "company". They will refuse to cancel and continue to run your card for funds. Run far, far away. They are scam company.

They definitely scammers that will not cancel your policy....need to report as fraud...worst company to deal with. Stay away from this company will never cover your claims....it's a scammmmmmm...Stay away please..

Christina was very helpful. She provided everything I needed and went above and beyond to assist me when my car was broken down even calling roadside assistance to verify if the number was correct. Thanks Christina!

The Representative who worked with me was very patient with me. He was very understanding of my situation. He calmed me. I was very stressed before l started talking to him. He kept trying to help me resolve my problems.

All information on the different warranty levels was explained fully and am happy that I learned about this company from Consumers Affairs when comparing the other warranty companies and definitely got a better deal than what the dealership offered.

So far, my experience with this company has been good, with easy-to-understand information and ease of signing up. Online site seems easy to navigate. Agent was able to answer my questions, and used no high-pressure tactics.

Isaiah ** was very polite and knowledgeable- Great customer service - Went over what will be the best price for me to get on my extended warranty- 2 year and 2 year free which is greatly appreciated.

Wouldn't recommend to anyone, was told I could cancel contract any time before 30 days. Tried calling several times. After waiting on hold for 20 minutes each time I was hung up both times. Would not recommend to anyone.

This company is ran by a bunch of thieves. Do not waste your money! I done everything exactly like I was supposed to. I kept my maintenance up and took care of my car very well. But it doesn't matter to these scammers. They're going to deny your claim no matter what. Then they'll offer you a $500 good faith payment since they wouldn't pay for the thousands of dollars of repairs that was clearly covered in my contract. By far the worst experience I've ever had with any company!!!!! I literally just gave away $3300 for Platinum coverage and got absolutely nothing in return. Do your research find reviews where people have made claims to see what they say about their claims being paid. Because they pay very few claims if any at all. All the good reviews that you see online are for how nice their customer service people are but I'd be pretty nice too if I was getting free money and not giving anything for it.

Buyer BEWARE!!!! Never Never Never Ever trust this company!!!! I was mislead from sales to customer service!! The salesman told me that I had a 30 day or 1000 miles grace period BUT if anything happened to my car before the grace period to reach out to him and he would see what he could do to assist with repairs. THAT was the first lie because he knew that I would never hear from him AGAIN!. I signed up on February 2, 2026. My car broke down on Valentine's Day 2026. I paid jiffy lube 347.00 for new spark plugs but the mechanic told me that there was a possible oil leak.

Do not use this company! They will tell you anything to get your money. They will demand multiple inspections on your claimed vehicle at your expense, driving you further and get on it. Just so they get another payment from you. This company made me rack up a $7000 mechanic Bill on my car just to deny my claim. Resulting in me being unable to pay the mechanic bill and losing my car.

Top of the line! You can take my word, do as much research there is, and I can guarantee anyone would find THE best service there is available within the market! Prove me wrong. This company is Trustworthy and Reliable.

This was a very good experience at a very good time. The man on the other end of the line knew what he was doing and asked the right questions and 1 trip to the car to get the answers and boom we were done. Thanks. Another happy camper.

I worked with M Christiana **, Sr. Sales Mgr in the last few weeks concerning the purchase of a bumper to bumper 5 year warranty on a 2016 Lexus LS 460. I was impressed with Christiana's professional attitude, knowledge and willing to take the extra effort to answer my questions and explain your program. I had questions about some of your competitors. She was very knowledgeable, convincing, even pointing out some of their good points, but comparing the total programs convincingly favoring American Dream. She sold me! I told her she was very good at what she does and I felt she truly believed American Dream was the best program. It was a pleasure and a breath of fresh air talking with Ms Christiana. She is a loyal employee. Speaks highly of good training & leadership!

My experience was amazing. The female employee did an awesome Job. She was very professional and took care of whatever we needed to get taken care of for me. I appreciate this person that helped me today. She was awesome.

Received a quote for $130 a month which I agreed to purchase. After I gave vin number to sales person. The quote went up to $168 a month. I did not agree to the higher priced quote but my cc was charged $190.

The insurance that came with the vehicle was running out. So I got it covered before it fully ran out because anything is likely to happen. The person I was talking to switched me over to American Dream. The sign up process was smooth and fast. All of the inclusions and plan options were explained very clearly. I was very satisfied with their customer service.

Great service and quote. Highly recommended! Roger went through the options and made recommendations based on my vehicle and usage. The final result felt good and my vehicle is well covered! I got the price and coverage plus peace of mind that I was looking for. W.W.

David was very helpful, knowledgeable, cares about his service to his clients, always stopping to answer my questions, and never impatient with this old gal. He made sure I understood, before continuing! DAVID IS AN ASSET TO THIS COMPANY!

The name should be American nightmare. I had platinum coverage. It took three weeks to tell me they would not have cover the water pump.The water pump was one of the items that was covered in the platinum coverage, but they found a reason not to cover it. The Mecanhic showed me what he wrote to them about the water pump. We both had no idea what they were talking about, but he said this is the reason why we are not covering it and that was not the only thing D did not cover that they said they covered in coverage. Who needs a warranty company that looks for a reason not to cover something they tell you to cover D than Cascio. I was with Cascio. They paid for everything they covered. They just would not go over any Mechanic work. I plan to write a letter to the Better Business Bureau and I’m looking for an attorney to sue them. I will make sure everybody I know remember them the American nightmare.

Greetings, Just wanted to let you know that I spoke with a Mr Calvin ** today about my account. Very positive professional individual. 5 stars from myself. I was very. Satisfied with the service I received today.

I filed my first claim with American Dream Auto Protect and it was not a dream. I took my car in for maintenance and the dealership indicated that there was an issue with some of engine gaskets. The gaskets would need to be replaced as well as other work. When I submitted the claim I received a denial which simply pointed me to the exclusion section of the Agreement. It also stated that if you had any questions or disagreement with the decision to reply with your concerns. I pointed out in my reply that the exclusion for gaskets did not apply to my situation due to the gaskets needing replaced being specifically mentioned in another part of the coverage plan. I have to date received no reply - only monthly charges for "coverage". Very disappointed and will be looking elsewhere.

Quick response. Polite, patient, clear and very accommodating. Easy to understand and answered all my questions. Appreciated the senior discount and the pay 24 months only for the 4 year term of policy.

Information that I was given, made me feel secure in case I have any problems with my vehicle that was covered under the warranty. I was offered senior citizen discount, military and opportunity of an easier way of paying monthly.

NO I am NOT an American Dream customer. I opted OUT of this sham program several months ago and already received a refund for the amount charged. DO NOT CHARGE MY CREDIT CARD AGAIN. I AM NOT INTERESTED IN YOUR PROGRAM. STOP. STOP. STOP!!!!

American Dream's representatives were good. The signup process was easy. Their pricing was a little bit high, but it's what it is.

My service contract through the dealership was expiring and I needed something for my car, being an older model, and American Dream was rated highly. The cost and the benefits of the plan were good compared to others. The reps were pleasant and professional with a personal touch during signup. I’m highly satisfied with the customer service. American Dream provides good service, and people should check it out. Having a plan in place if my car has mechanical issues and not having to dig so deep in my pockets relieves a lot of stress that could come from that.

John, the agent that helped me, was incredibly knowledgeable and very helpful. He helped navigate me through a very stressful situation and made my decision easy. The plan that John found for me is not only financially suitable but also meets all my auto insurance needs. Thank you for everything.

I was just fine with American Dream Auto until I wanted to cancel. I thought that it would be no problem. Boy, was I wrong! I had to beg to cancel. The guy on the phone was not listening to me. I thought that it would be a quick call and then done. He rudely put me on hold for 5 minutes. Then he came back on with a lower price and an extension of how many years I could have for the plan. Finally, he listened to me and said thanks, for wasting our time. How utterly rude is that.

Ian was great to work with. He answered my questions quick and efficiently. Very professional. Great to work with. I am not really thrilled with this rating app. I should not have to put all of this extra crap in here just to put a quick little great job.

This was my first time joining American Dream Warranty and the experience was very good. The representative explained everything clearly and made the process easy to understand. I feel confident knowing my vehicle is protected and I’m looking forward to having the coverage. I’m happy I decided to join.

I have been a member or over 4 months. I still have not received membership material or card even after several calls and emails???? Wondering if too poor to send out to new members can they afford to fix car if it breaks down?????

Speaking to the rep. was good. He was very knowledgeable and I signed up for the warranty but when I called back with a question, could not connect. Phone call answered but was never transferencia to anyone. Waited long time.

I needed to get some warranty on my truck. I went with American Dream and I was hoping that American Dream is gonna do better than some of the other ones I've had. However, I had a little problem when I signed up with this one lady. She told me when I signed up that she was gonna go ahead, and I could start using my card. She said, "Since you're joining today, I'm gonna go ahead and let you go ahead and start using your card. But you can't get anything major yet.” I said, "I want to do my oil change right now.” She said, “Okay. Once you get the cards, you can go ahead and do that."

I just had a follow up call with American Dream's customer service department on 3/6/26. What a wonderful conversation I had with Cristina a new member to the team. She took the time to explain different scenarios that may have contributed to my call. She was so pleasant, helpful and professional throughout the conversation. She is such as asset to the American Dream team.

I have a 2014 GMC and I chose American Dream over other providers because of the coverage. Also, the price was reasonable. I first heard about them through Google, and when I signed up, the process was simple and easy. The representative was kind and helpful.

I give you 1 star to be able to continue, wrong info, pushy to grab the client. When I call to request cancelation everybody transfer me to a ded line with music. Pay attention and ask questions before you lose your money. Call me for more details. The final solution to get my money back was to dispute the payment at the bank

Not happy at all. I have had my account with them and I have 3 cars. I called today to cancel 2 of the car. They were going to charge me over 300 for canceling and now they said it was on page 9 of the contract so make sure you read all 300 pages of contract that company give. Otherwise. I have referred several people to them on top of this. Just another company taking advantage of individuals struggling. If I would have been able to cancel, I probably would have resigned right back up in the next four months when I was doing better. All he could do is, "Ohh I'll give you a month for free." Which it's not free because they don't even help with car repairs. I had a five thousand dollar bill for several things wrong with my Cadillac. And then supposedly they don't cover anything that was wrong with my cadillac. It's all a gimmick for them to make money in you to lose money.

I don't see how there's much difference between any of those types of so-called warranties or car insurance. They're all crooks. So I no longer have any agreement with American Dream. They want people to think that they're going to take care of things, and then they've got all sorts of little loopholes to get out of taking care of anything. Then in the meantime, they're collecting money every month. But as soon as something happens, they would say that they don't cover it. It’s just a bunch of stupidness.

I experienced excellent customer service today with Ms. Christina. She was incredibly knowledgeable and took her time to walk me through everything. I didn't get that same service from other people including a manager who kept me on hold. If it was not for Christina I would have canceled my policy.

I had CarShield but I heard bad things about it so I switched to American Dream. Signing up was not very difficult at all. I have a 2020 GMC Yukon and the coverage is satisfactory.

We have a Forester which was bought in 2018 and the regular warranty ran out. I knew that we needed something. Someone from American Dream called me and said their name and that they warranty cars that are over 10 years old. They said that they would cover everything I was worried about. I signed up and I've had American Dream a month.

Call was pleasant, fast and spoke English very well. Received the information needed to make an informed decision. I purchased a full policy for my '02 GMC Sierra Denali at a very respectable rate and with a very low deductible $100, can’t beat that. Thank you American Dream Auto Protection. GD

I have a Mercedes E63 that is unique and I had gone to other companies, but they couldn’t offer me the coverage that American Dream did. I was concerned about the engine and the drive train and they insure older or hard-to-insure vehicles. I paid upfront so they gave me a fairly decent incentive, although I had to lay down 4,000 in change for six years. But that breaks down to be cheaper than what I was paying for half the coverage. The signup was easy and painless, and the rep was professional. The rep offered me all the deals that could be offered, especially since I extended out as far as six years. I paid for five and they gave me the sixth year for free, and it's supposed to cover everything, just like all the rest of them, including the oil changes.

I filled out a form on the internet because I was looking for a warranty on my truck. I've had Endurance, CarShield, American Dream and other companies call me. CarShield has absolutely terrible reviews and Endurance was incredibly pushy, so I didn't sign up with them. But when I talked to American Dream, they caught me on a good day. I listened to the spiel and I ended up signing up for it. The sign up process was relatively easy. I bought the Platinum coverage. I'm gonna call my mechanic and make sure it's straight up because I've read from the online reviews that it takes them forever to evaluate a claim, and then they send out somebody and then they turn it down.

I originally went with Endurance when the warranty on my car ran out. I went with them for my extended warranty because of all the reviews, and I heard that they were supposed to be the best. After the third claim was denied and I spent thousands of dollars on their service, I dropped them. American Dream Auto Protect happened to call me the day that I was dropping them, so I gave them a shot. They said that they're pretty much bumper-to-bumper. So, I decided to go with them because there was a lot of things that Endurance made a big deal about what they were gonna cover, and they didn't.

I just changed from Endurance to American because you offered more coverage for less money. They were upset when I cancel my policy with them. And I didn't know they had already charged me for 2 years coverage during this first year of purchasing coverage from them. I probably won't get a refund either. They didn't tell me they were charging for more than one year at at a time. The crooks.

The associate that helped me with my policy was great. She was informative. Walked me through the process and explained everything. She was extremely helpful and answered all my questions. I feel I made a good decision buying this policy for my Honda CRV and I am comfortable that they will live up to their commitment. Thank you American Dream.

This Agent Nia was a very kind Agent and knew his job well. I appreciate his service today. I had questions and he answered them well, he spoke very clearly, and had very good knowledge of the questions I asked.

The warranty is out on my car, and there's only a little over 7,800 miles on it. It still has the same set of tires that it came with, and they still look new. I purchased American Dream, and when I signed up, I talked with a rep. The rep was very courteous. Their price is pretty much competitive with other companies, except that the deductible is much lower. I like that I can also take my vehicle anywhere I like. I usually take mine to the dealership 'cause they take better care of our car.

The American Dream rep I dealt with was too good. The way that she laid things out, I couldn't her turn down because she had all her messages and all the answers. She definitely did her homework. She could sell the dream. I gave the rep my card number and she had auto pay set up. That way, they know they're gonna get their money and I get the service. That's the reason I try to do that, to keep me from going into the places every month. Auto pay is something that’s vey good and the company was supposed to take the money out on the 3rd.

I'm a master technician, ASE certified, and I used to work on cars. I worked up until 2021. I was a Maryland state inspector for 30 years. I keep my oil and all the maintenance done on time, so nobody can say I didn't change my oil or the coolant because I have all of that done. When I was working in a dealership and cars would come in with the motor locked up, that was the first thing that my supervisor would ask me. "Check the oil." When I look at the oil, it's black, which means they didn't change it. These cars are very susceptible to having that oil changed because they have moving parts that work off of the oil. If the oil is not clean and it gets sludged up, they will stop working, stick, and then they'll cause problems.

Cynthia was friendly and knowledgeable. She understood my questions and responded quickly. I have high praise for her demeanor, disposition, and attitude. She made me feel like family. I don't have the words to express my appreciation.

I started with CarShield. I looked for the best insurance companies and they were Endurance and American Dream. So, I went with that. In the interim, I went with Coverage X, so I canceled CarShield. I had CoverageX and American Dream both this month. I paid both of them but I had to cancel one. American Dream is rated F by the BBB, and the other company that I was going with is rated A+. Not to mention, they're $50 cheaper with their premium plan. So, I made my decision and decided to cancel American Dream. However, when I was canceling them, they wouldn't let me. I called them and they put me on hold for an hour. They didn't ever come back and speak to me. I figured they weren't ready to deal with me. They're too expensive as well. I wasn't happy with my experience.

My car warranty went out, so I had to have one for peace of mind. I went with American Dream and my experience signing up was fantastic. It was very nice. The rep had the answers to my questions. He didn't have to think about them. American Dream is a good company.

STAY AWAY!!! They do not take calls 24/7. There is no list as to who takes this policy coverage. It took me 9 calls before I could find a certified mechanic to cover the electrical problem I had with the vehicle and accepted American Dream. Once I took the auto in American Dream said they didn't cover the problem at hand. Everything is generalized, there are no actual specifics written in there contracts and I had the platinum policy with them for 2 autos. Last but not least when I tried to cancel these policies, I was sent everywhere but the right place. They want you to go directly to google to write a favorable review before they even get off the phone with you. That's how they get there high ratings. I've had to go online to find an email address to send to cancel this product. Save your money!!! This is a bait and switch operation.

I would highly recommend American Deam Auto Protect. They had the best fit for what I needed. Also, their price looks a lot better than other companies that tried to reach out to me. Everybody I talked to has been very courteous and professional. There was no pressure on it and the person I talked with was complete and thorough in answering the questions and explaining the policy. I haven't fully explored the website, but it's easy to navigate. Having the coverage made it a lot less worrisome. I'm very satisfied.

This company is a total scam. After denying claims for parts clearly described in the contract, I canceled the service 8 months and 4000 miles later. I received confirmation of a partial refund which they happened to keep 1/2 of what I paid. The customer service rep Calvin ** sent me an email that I would receive my partial refund in 18-30 business days. After that time passed, another person said they had no record of my phone call and the refund would take an additional 18-30 business days. At that time he refused to put it in writing. This is a 100 percent scam company. They may pay for a minor part but not honor the contract. I am filing a small claims suit for my $2873 dollars owed.

I have been trying to reach out to American Dream Auto Protect with no response. The message states there are no agents available and they disconnect. I am calling to try to find out where my refund is that I have been promised for the last two months. Two weeks ago I was told on the phone by customer service that the check was in the mail. It is not. I have tried without success to locate an alternate phone number. If anyone has had any success reaching this company and talking to a live person, please post that information.

Customer Service has been prompt and helpful, changing my payment date and resending my paperwork contact immediately. They have been courteous and helpful every time I have called. Good price for my extended warranty on my car which is 10 years old.

I was treated with respect and civility at all times. All features were carefully explained although certain details were different between the oral and written assurances, e.g., whether each event or the total events were limited to the value of the car or $12,500. Also, it was not made clear by the salesperson that the contract would not be honored until 1000 miles had been put on the odometer since the figure given at the time of sale. Also, the towing restrictions need earlier mention in the sales process. Not issues for me but someone might see them as deal breakers. The pricing is fair and structured interestingly but becomes favorably competitive over the long haul. It will be interesting, given all the exclusions, what the final billing looks like in the event this warranty needs using.

I was contacted from a AOL email. I listened to sales pitch, and was told I could cancel anytime. Less than a week later I contacted with decision to cancel and refund my payment. I just did a search on my bank account and it has not been refunded as of today.

Nowadays, the cost of repairs can be astronomical and my vehicle is about 10 years old. I got American Dream Auto Protect for my 2016 Yukon Denali. The representative pretty much sold the product to me and did a good job explaining things. The sign-up process was very easy. Everything was handled in a timely fashion. It didn't take an enormous amount of time. I'd recommend it. I already told a couple of my friends that I purchased the product. I hope that they are able to come through when the event arises, without any hassle with my dealership that I utilize.

Roger was amazing.. Highly recommend his services every time, his patience and understanding was great.. He explained what I needed to know thoroughly about the plan.. He explained what I needed to know and what was actually covered compared to other companies I've reached out to.

I have a 2018 Hyundai Tucson and it's getting old. It's got 144,000 miles on it, so I thought I better do something before it starts going crazy. I filled out something online to get quotes and got acquainted with American Dream Auto Protect. They were the cheapest and they sent me a text message, then I called them back. The signup process was good and short, and the reps were extremely nice and helpful. They were very polite too. I would tell friends and relatives to check out American Dream because that's what I have and I'm very satisfied with it.

Very pleasant to do business with. As a first-time customer, they offered me the option of making a one-time payment, which saved me many dollars over what would have been monthly payments for 2 years.

Had questions about my coverage and the gentleman call very quickly, took care and resent items I needed. He very patient with me to answer about my coverage. I really appreciated this as a senior citizen.

Spoke w/ Ian. The Best conversation I have had yet, in my contacts with this company. The previous ones have been in too much of a hurry to have a sensible or reasonable conversation. Hence, no conversation was had. Appreciate Ian.

I wanted to cancel after reading reviews. I called many times. On hold over 5 hrs total. Hung up on when I said I wanted to cancel, sent emails, certified letter, called Isiah acct rep. Said he would take care of it. He sent me attached text. I just reached Ty in retention who was very kind and took care of everything. She is an asset to company. She was only good experience I had with the company.

I am a new customer to American Dream Auto Protect. I have not submitted any claims yet--but the customer service representatives have been very helpful in answering my questions about my contract. They were patient and thorough. Hopefully when I do submit a claim--they will honor the contract and pay out in the manner they need to-as long as proper criteria is met. Once I experience submitting a claim, I will do another review to advise on how the process went. Other than that, the customer service representatives was very helpful. High marks to him on his service!

Christin(a) is what premier customer service looks, sounds, and feels like. I’m completely satisfied with the empathy she genuinely displayed and the solution she provided is completely acceptable. While she couldn’t refund any monies, the adjustment left me in a break-even position—and I couldn’t have asked for more realistically. I do customer service also. Because I was treated as I treat my own customers, I decided to stay with the program. I hope all your reps, not just those in retention, get the chance to learn from her skill! I need her on speed dial. Mr. ** signing off!

The representative was very informative. Help me understand my policy. I was told the length of my policy by years, what my policy entails as far as in the repairs and what parts of the vehicle and also not fall in. Let me know where I can take my vehicle to get repaired.

The warranty on my 2019 Chevy Equinox ends next month and I wanted to have some kind of coverage, but I'm starting to realize that a lot of the dealerships in my area don't honor these companies. They all complain that they don't get paid and that they don't charge the right amount. I don't want to go outside my dealership, but if I need coverage, I'm going to have to, because I'm in the Syracuse area, and the Chevy dealers in my area do not honor any of those after-warranty places. And American Dream said they do.

I got my 2015 Ford Explorer covered through American Dream Auto Protect. I never heard of them before until they contacted me through ConsumerAffairs. I looked into their website, checked them out, and they were rated as number one. The sign-up process went pretty smoothly. There was one person that called me and told me I didn't qualify, then I got another call and they accepted me. They were very thorough in explaining the inclusions and plan options. I would also let others know about the positive things that I found out about American Dream.

I have a truck that’s getting up there in age, and instead of trading it in and buying a new vehicle at a very high cost, I decided to cut the cost in over half and buy an extended warranty. With everything being so high, I’m hoping it gives me peace of mind and helps out in the long run if I have problems. American Dream offers unlimited miles and for my truck that already has 100,000 miles on it, I don’t have any mileage limits on the coverage.

The customer support line number is 1 (800) 349-3027. I have had to call twice, and both times had to wait over an hour to get to someone. Both times, it wasn't very helpful. Call sales however, and you will get very helpful people real quick, however, can't help with Customer Service issues, that, you need to wait

The Gentleman Was Very Polite And Clear. He Explain Step By Step Everything That Was Included In The Package. I Would Recommend Anyone To Him That Need A Quote. If I Didn’t Understand All That Was Explained To Me He Make Sure I Understood All He Was Saying.

A lot of companies usually put their stuff into a third party, but American Dream doesn't do that. They were the first one that made sense. I signed up and they told me what I would be charged. I like that it was for people with limited income but I canceled about a week ago and it was a horrible experience. I have a car that is covered by a different three-year coverage plan and the guy was trying to talk to me about four years with American Dream, then he came back with an offer from his manager. I said, “I want to cancel.” The guy said, “Thank you for wasting our time.”

John’s that sales manager was exceptionally clear and precise about what I was getting for my car. I appreciate his honesty. Time will only tell when if I need to use my warranty however, I do appreciate the way that he spoke to me with respect and make sure that everything was clear that I understood. Thank you.

I contacted the company to confirm or check on my new, sold yesterday, in regards to next step. Sal took the call and was very Customer Focused. He Handle my question with not only quick but accurate responses. Therefore I rate his assistance as a 5 being the highest on a scale of 1 to 5, with 5 the highest.

The warranty on my 2015 Buick Encore was running out, so I decided to get another one. American Dream called me so I listened to what they had to offer, and signup was quick and easy. So far, the warranty looks good from what I've been able to go over. I haven't had too much experience at all yet, but it's good to know that I have it if I need it.

American Dream reached out to me after I did some Google search. I felt like the person I dealt with was qualified and easy to talk to. I took the full coverage, and I received a copy of the contract which specifies when I could start using the service. I was just a bit disappointed. I didn't try to call a claim in yesterday, but I tried to call their customer service and I'm unable to get through to anybody.

Very happy with the information I received. I was given list of what came with coverage without asking! I had purchased a policy from another company for a much bigger copay. Glad I decided to compare coverage, it is always better to save money.

We're getting older and I don't work on cars much anymore. Our car has been out of warranty for a few years, and we thought, for the next five years, it'd be nice to have something major covered if it happened. I was shopping online for warranties and American Dream came up on one of those sites. It checked out as a reputable company, so we went with it. American Dream advertised four years and customers pay for two. It was supposed to be the best plan they had and it covered the things that we thought it should. We negotiated with them and got an additional year, which is five years, for the same price. The rep was a very friendly young man and he had his manager there, so anything we asked, he was able to come back with very quickly.

Rep was knowledgeable as well as patient and professional. John was more than willing to answer any questions that I had. I also appreciate his patience. John wanted to make sure that the plan offered would work for me and my budget.. AWESOME.

STAY AWAY! American Dream will take your money and will give you every excuse in the book not to approve your claim. Their "catch-all" reason will be, continued operation of vehicle despite signs of breakdown. In addition, they will ask you to put out big money i.e. the transmission needs to be broken down ($900 cost) at YOUR expense. And then they will still deny your claim. You have been warned!

This is the details, they called and offered me 2 years pay and 4 years free, with maintenance free! She hung up on me!!! No bye. No nothing! Promised me the moon, I thought this was a good company, but sadly disappointed! Program sounded good. Was ready to finalize everything but instead she hung up on me because I asked her to hold on while I discussed this with my husband! Not a happy person!

American Dream called me and the sign-up process was good. I signed up with them due to the reasonable deductible. Both my vehicles are getting older. One’s 15 years old, and the other's 12 years old. I was concerned about long, expensive repairs, and I wanted to have less out of pocket. I'm retired and not making the amount of money that I used to make. So, I wanted something to help cover auto repair expenses if they came up.

This company is a SCAM!! They stole my money, months' worth of payments only to say, "Oh we don’t cover Uber, Lyft etc…" complete garbage. When I purchased my policy, the agent didn’t mention anything. Anyway, pure garbage. Go to a reputable company. If these waste of life pos give me my money back I will change my review

Very professional. Easy to get questions answered. Very helpful. Was easy to questions. Given answers that I could understand. Details were easy to understand. Much appreciated to get this information.

I needed a warranty and since I thought American Dream's rates were good, I went with them. My experience was great. I called first and accepted the terms and conditions. I got the Platinum plan.

My salesman did a good job of explaining to me about the policy, the different things that it offers and the procedure about it. I signed up for protection for a 2017 Silverado High Country pickup truck, and as far as purchasing the policy from American Dream Auto Protect, everything was good.

Critical Alerts (2026 Update). Active Lawsuit (January 2026): A class-action lawsuit was filed against the company in early 2026, alleging they violated the Telephone Consumer Protection Act (TCPA) by using aggressive AI robocalls to numbers on the National Do Not Call Registry. BBB Rating: They currently hold an "F" rating with the Better Business Bureau (BBB) and are not accredited. Most complaints center on claims being denied as "pre-existing conditions" or "normal wear and tear."

I was skeptical but soon realized that Roger ** knew his stuff. He worked with me and got me a plan I can afford and live with. He was polite, understanding and eager to help me find what I wanted. GREAT JOB Roger.

And for one American Dream Auto protection gives you false information about their policies that said if I got a policy for $134 that in a couple days I can get my car fixed. Well that was false. After I was manipulated into getting the policy they turn around and tell me that I have to wait 30 days. Then customer service was really rude and so was an agent. The only good thing about it is I got my refund back and the guy that helped me with that got it to me quickly but other than that they lie to you just to get your money and a policy.

Spoke to Ty whose customer service skills were very patient, thoughtful, knowledgeable and thorough. Best customer service representative at American Dream I’ve ever spoken to to. Prior to speaking with her the other young lady was extremely rude.

Anthony ** was outstanding, and the man deserves a raise...he sold your company perfectly to me to make me a new member.. he was very knowledgeable of your company and its reasons why you should be #1 in the business of warranties....

DON'T GO WITH THIS COMPANY!! I found out they have several lawsuits against them and they are not accredited with the BBB and have an "F" rating. Trying to cancel and can't get anyone to answer phone.

The rep was very professional and CLEAR!! I appreciated him explaining everything in some what detail, he also addressed my fear of FRAUD COMPANIES!! He assured me that your company is legit!! I told him my Credit union is VERY GOOD AT COMBATING FRAUDULENT SERVICE!! He was easy to talk to.

I got a message that my account will be terminated as of 2/3/26. So I didn’t think much of it. I get an unauthorized charge today! Took forever to try to cancel the policy! I didn’t even want to renew. Very rude with everyone I talked to. They refused to refund my money! So they stole $145 for something I didn’t want at all, and I will not be receiving for the month! Stay away!!!

Absolutely horrible!! They were more expensive than most & when I called to cancel they put me on hold for hours, juggled me through several people, & were very smug. It took me 3 days to get the account canceled & since I took the account out for my daughter they wouldn't let me cancel it. I had to drive across town on ice covered roads so she could tell them to cancel it. I'm the one who took the account out & I was the one paying for it but they wouldn't let me cancel it!!

My service rep was awesome. Made the entire experience easy, clearcut and great product. She knew what she was doing and the process was streamlined and quick. She was very kind and professional about the situation. I would hire her if I had a customer service team.

I had an awesome experience with the Sales rep. He was informative and professional. He was able to understand my unfulfilled needs and offered valuable discounts and value in the product. I’m delighted.

Don't use this company. They will not pay or fix your car. 2 weeks for an answer and then they denied my claim, because I had it repaired before they gave me an answer. After I wrecked my truck because of the part was not replaced in a timely manner.

Very customer service friendly gave me great discounts on my payments and also my deductible. Very customer service friendly gave me great discounts on my payments and also my deductible. Very customer service friendly gave me great discounts on my payments and also my deductible.

Steve was extremely helpful and answering my questions. That has not been the case in the past. I’m now able to go back and address a previous repair that may have been covered, but there was miscommunication. And is helping me with now the repair that is now required for my vehicle.

I worked with the manager Jessica to get several things straightened out on my contract. She was very patient and understanding and took care of all my concerns. Because of her I will recommend your company. I must also say the rep I started with, Roger, was also very good at getting the ball rolling. He also worked after hours to get contract how it would fit my needs. Just compare to other companies and I think you will find this company the best. They offer a longer term contract with the last years of contract free.

I shopped around quite a bit to obtain suitable coverage and price. I first spoke with Santigo on 1/27/26 and received a lot of information and prices from him. I like to see what I'm doing in terms of types of coverage and he told me he would send me the information after I paid the initial payment. I told him I didn't operate that way and I wanted to continue looking at other companies. He was not happy with me for not jumping into his proposition. Then I talked with Giovanni on 1/28/2028. He went into deeper types of coverages and prices based on my 2013 Ford F-150. We looked at several possibilities and eventually I ended up with a package close to what would work for me. Both were great communicators and professional.

They will sell you platinum and receive gold contract. A blatant bait and switch contract. Forget about cancelling it. They will make you wait days and treat you like a retarded with questions unrelated to the contract.

This company is only out to get your money! Customer service is relatively nonexistent and if someone does answer, they transfer you to a different department that leaves you on hold for 30 minutes or more with no answer. I tried unsuccessfully to contact them on January 11, 2026 in order to cancel a policy and it took me more than 20 phone calls and numerous emails before I was finally connected to someone today January 27th and was able to get it canceled.

This company is a FRAUD - they have lied to me, stolen my money and ghosted me- don’t get sucked in by the lies - they promised a lot on the phone yet lied like a Clinton - the CEO (lc intentional) must sleep with security for his absence of integrity-

Do not use, they have a $350 cancellation fee that is hidden in the fine print. They will keep on charging you even after you send them emails listed on their website. You have to call them or write them a letter.

Great reminder text of auto payment for I needed to update my debit card info.. Tom was very thorough, patient, positive, and efficient with helping me and processing my payment...GREAT ASSET TO THE COMPANY!!!

Derrick was very knowledgeable and a pleasure to work with. Would definitely recommend to anyone. Their pricing is very reasonable and a great option if you don’t want to finance in with your car payment.

The agent, John ** was very helpful, patient, explained the various options and bent over backward to give me the best deal for two of my cars. It also was significantly less expensive than Endurance.

I ended up purchasing and moving into my home and ended up misplacing my paperwork. 3 1/2 weeks later I stumbled upon them. Called in, spoke with a lovely lady by the name of Miss ** and updated my address and payment information, a very polite, courteous, professional young lady, very pleasant conversation.

I just purchased this company and I did some research and I think I'm going to withdraw my purchase because everybody's telling me this is a scam. You guys changed your name last year to this name. You used to be a different name. You steal money from people and then you change your name so nobody knows how to get in touch with you anymore. That's just what people's told me. Can you prove them wrong? If so I will stay with you. I just don't want to get screwed over. Been screwed over enough and I haven't heard this from one person either. It's been multiple so what should I believe? Honestly I've also looked you up. You're not five star and you've had a lot of complaints saying stuff is supposed to be covered and then you declined the claims. I just went through that from Endurance. I don't want to go see that.

The vehicle that I was purchasing had a few more miles on it that I wanted. It was around 92 and I wanted something a little less than. It's a 2020 vehicle, but I found this vehicle that an individual had purchased new and a couple traded it in. They had wonderful service records at BMW Meridian, so I decided to go ahead and get this car and just get me an extended warranty on it for peace of mind.

I usually buy extended warranties and I talked to several of companies. American Dream sounded better than some of the others I talked to. I didn't know anything about them so I said I was gonna look them up a little and I did and found most of it was pretty positive. I was satisfied with them. Their rep said it’s gonna be a $100 fee per visit with no additional costs. They also sent me a copy of the policy online and I’m supposed to get a written policy in the mail too. But I haven't got it yet.

Horrible company that pressures you into signing up 1st in order to see the policy. Afterwards to make a decision if you want to keep or not. Promises 30 day money back guarantee, but when you call they hold you on the phone for long periods of time just to transfer you and make you wait longer only to hang up on you.

Linda **

We bought a car that has a little less than 70,000 miles on it. The car warranty offered through the dealership was extremely expensive and I didn't want to finance it for 72 months with my notes. We got pricing from CarShield, Endurance, and American Dream. The guy from American Dream was very upfront on what they do and don't cover, and the price was pretty reasonable. The others were like for $100 a month, $4,800 in total. This is for $140, and we pay it for two years and then the next two years are free. So, that's about $3,500 for 48 months. It's cheaper and covers a lot of things, including the window and sunroof motors, and electronics.

We took out the warranty so we can see for 30 days what companies offer. Endurance called me and kept pushing. I said I'm just getting information for my husband because he's working and he wanted me to get information because his Pilot was out of warranty and that I don't make any major decisions without talking to him.

I don't like the idea of being unprotected with a higher-end car, and I've had a lot of bad luck with one company in the past. I looked American Dream up online and spoke to a guy, who assured me that they do cover my particular car. We connected on a lot of levels, and he made me feel good about the whole process after what I went through with Endurance, and I appreciate that. He was awesome.

I spoke with the rep and he was okay. It's been about two weeks since I signed up but I haven't received anything from American Dream.

I'm almost 78 and thinking my car's gonna last me until I'm gone. It is going into its seventh year and it only has 22,000 miles. It's in decent shape and I’m gonna keep it. The best thing to do is to get another warranty on it and I need that because I live on a fixed income. Different people called me and I went through a lot of talking with them and just decided that American Dream was the one I wanted. They made a good deal for me, and I extended it an extra year. The app was fine. I just couldn't get the policy. I don't know if it's coming by mail or I need to print it. I could print the card which I got, but I couldn't print the policy itself.

I didn't wanna wait until I have problems with my 2020 Ford Fusion Hybrid S8 and I'm planning on driving it as long as I can, so I wanna take care of it and decided to get a service contract. The sign-up process with American Dream Auto Protect was easy and everything went smoothly, and all of my questions were answered. I felt very confident in getting my warranty from them, and I'm looking forward to a good experience. My representative was very knowledgeable, cooperative and helped me with my needs. I'm excited about having this product. If people are worried about having car trouble, I would recommend American Dream highly. My experience was top of the line.

I hit the 60,000 mark on my truck and still with a lot of time left in mileage. I wanted to be covered especially with something of similar nature to what I had from my Ford's warranty, and American Dream basically has the same plan. Overall, I'm satisfied with the initial interaction with customer service. The rep left his name and number in case any problems occur.