American Dream Auto Protect Reviews

Rep was knowledgeable as well as patient and professional. John was more than willing to answer any questions that I had. I also appreciate his patience. John wanted to make sure that the plan offered would work for me and my budget.. AWESOME.

STAY AWAY! American Dream will take your money and will give you every excuse in the book not to approve your claim. Their "catch-all" reason will be, continued operation of vehicle despite signs of breakdown. In addition, they will ask you to put out big money i.e. the transmission needs to be broken down ($900 cost) at YOUR expense. And then they will still deny your claim. You have been warned!

This is the details, they called and offered me 2 years pay and 4 years free, with maintenance free! She hung up on me!!! No bye. No nothing! Promised me the moon, I thought this was a good company, but sadly disappointed! Program sounded good. Was ready to finalize everything but instead she hung up on me because I asked her to hold on while I discussed this with my husband! Not a happy person!

American Dream called me and the sign-up process was good. I signed up with them due to the reasonable deductible. Both my vehicles are getting older. One’s 15 years old, and the other's 12 years old. I was concerned about long, expensive repairs, and I wanted to have less out of pocket. I'm retired and not making the amount of money that I used to make. So, I wanted something to help cover auto repair expenses if they came up.

Very professional. Easy to get questions answered. Very helpful. Was easy to questions. Given answers that I could understand. Details were easy to understand. Much appreciated to get this information.

I needed a warranty and since I thought American Dream's rates were good, I went with them. My experience was great. I called first and accepted the terms and conditions. I got the Platinum plan.

My salesman did a good job of explaining to me about the policy, the different things that it offers and the procedure about it. I signed up for protection for a 2017 Silverado High Country pickup truck, and as far as purchasing the policy from American Dream Auto Protect, everything was good.

Critical Alerts (2026 Update). Active Lawsuit (January 2026): A class-action lawsuit was filed against the company in early 2026, alleging they violated the Telephone Consumer Protection Act (TCPA) by using aggressive AI robocalls to numbers on the National Do Not Call Registry. BBB Rating: They currently hold an "F" rating with the Better Business Bureau (BBB) and are not accredited. Most complaints center on claims being denied as "pre-existing conditions" or "normal wear and tear."

I was skeptical but soon realized that Roger ** knew his stuff. He worked with me and got me a plan I can afford and live with. He was polite, understanding and eager to help me find what I wanted. GREAT JOB Roger.

Spoke to Ty whose customer service skills were very patient, thoughtful, knowledgeable and thorough. Best customer service representative at American Dream I’ve ever spoken to to. Prior to speaking with her the other young lady was extremely rude.

Anthony ** was outstanding, and the man deserves a raise...he sold your company perfectly to me to make me a new member.. he was very knowledgeable of your company and its reasons why you should be #1 in the business of warranties....

DON'T GO WITH THIS COMPANY!! I found out they have several lawsuits against them and they are not accredited with the BBB and have an "F" rating. Trying to cancel and can't get anyone to answer phone.

The rep was very professional and CLEAR!! I appreciated him explaining everything in some what detail, he also addressed my fear of FRAUD COMPANIES!! He assured me that your company is legit!! I told him my Credit union is VERY GOOD AT COMBATING FRAUDULENT SERVICE!! He was easy to talk to.

I got a message that my account will be terminated as of 2/3/26. So I didn’t think much of it. I get an unauthorized charge today! Took forever to try to cancel the policy! I didn’t even want to renew. Very rude with everyone I talked to. They refused to refund my money! So they stole $145 for something I didn’t want at all, and I will not be receiving for the month! Stay away!!!

Absolutely horrible!! They were more expensive than most & when I called to cancel they put me on hold for hours, juggled me through several people, & were very smug. It took me 3 days to get the account canceled & since I took the account out for my daughter they wouldn't let me cancel it. I had to drive across town on ice covered roads so she could tell them to cancel it. I'm the one who took the account out & I was the one paying for it but they wouldn't let me cancel it!!

My service rep was awesome. Made the entire experience easy, clearcut and great product. She knew what she was doing and the process was streamlined and quick. She was very kind and professional about the situation. I would hire her if I had a customer service team.

I had an awesome experience with the Sales rep. He was informative and professional. He was able to understand my unfulfilled needs and offered valuable discounts and value in the product. I’m delighted.

Don't use this company. They will not pay or fix your car. 2 weeks for an answer and then they denied my claim, because I had it repaired before they gave me an answer. After I wrecked my truck because of the part was not replaced in a timely manner.

Very customer service friendly gave me great discounts on my payments and also my deductible. Very customer service friendly gave me great discounts on my payments and also my deductible. Very customer service friendly gave me great discounts on my payments and also my deductible.

Steve was extremely helpful and answering my questions. That has not been the case in the past. I’m now able to go back and address a previous repair that may have been covered, but there was miscommunication. And is helping me with now the repair that is now required for my vehicle.

I worked with the manager Jessica to get several things straightened out on my contract. She was very patient and understanding and took care of all my concerns. Because of her I will recommend your company. I must also say the rep I started with, Roger, was also very good at getting the ball rolling. He also worked after hours to get contract how it would fit my needs. Just compare to other companies and I think you will find this company the best. They offer a longer term contract with the last years of contract free.

I shopped around quite a bit to obtain suitable coverage and price. I first spoke with Santigo on 1/27/26 and received a lot of information and prices from him. I like to see what I'm doing in terms of types of coverage and he told me he would send me the information after I paid the initial payment. I told him I didn't operate that way and I wanted to continue looking at other companies. He was not happy with me for not jumping into his proposition. Then I talked with Giovanni on 1/28/2028. He went into deeper types of coverages and prices based on my 2013 Ford F-150. We looked at several possibilities and eventually I ended up with a package close to what would work for me. Both were great communicators and professional.

They will sell you platinum and receive gold contract. A blatant bait and switch contract. Forget about cancelling it. They will make you wait days and treat you like a retarded with questions unrelated to the contract.

This company is only out to get your money! Customer service is relatively nonexistent and if someone does answer, they transfer you to a different department that leaves you on hold for 30 minutes or more with no answer. I tried unsuccessfully to contact them on January 11, 2026 in order to cancel a policy and it took me more than 20 phone calls and numerous emails before I was finally connected to someone today January 27th and was able to get it canceled.

This company is a FRAUD - they have lied to me, stolen my money and ghosted me- don’t get sucked in by the lies - they promised a lot on the phone yet lied like a Clinton - the CEO (lc intentional) must sleep with security for his absence of integrity-

Do not use, they have a $350 cancellation fee that is hidden in the fine print. They will keep on charging you even after you send them emails listed on their website. You have to call them or write them a letter.

Great reminder text of auto payment for I needed to update my debit card info.. Tom was very thorough, patient, positive, and efficient with helping me and processing my payment...GREAT ASSET TO THE COMPANY!!!

Derrick was very knowledgeable and a pleasure to work with. Would definitely recommend to anyone. Their pricing is very reasonable and a great option if you don’t want to finance in with your car payment.

The agent, John ** was very helpful, patient, explained the various options and bent over backward to give me the best deal for two of my cars. It also was significantly less expensive than Endurance.

I ended up purchasing and moving into my home and ended up misplacing my paperwork. 3 1/2 weeks later I stumbled upon them. Called in, spoke with a lovely lady by the name of Miss ** and updated my address and payment information, a very polite, courteous, professional young lady, very pleasant conversation.

I just purchased this company and I did some research and I think I'm going to withdraw my purchase because everybody's telling me this is a scam. You guys changed your name last year to this name. You used to be a different name. You steal money from people and then you change your name so nobody knows how to get in touch with you anymore. That's just what people's told me. Can you prove them wrong? If so I will stay with you. I just don't want to get screwed over. Been screwed over enough and I haven't heard this from one person either. It's been multiple so what should I believe? Honestly I've also looked you up. You're not five star and you've had a lot of complaints saying stuff is supposed to be covered and then you declined the claims. I just went through that from Endurance. I don't want to go see that.

The vehicle that I was purchasing had a few more miles on it that I wanted. It was around 92 and I wanted something a little less than. It's a 2020 vehicle, but I found this vehicle that an individual had purchased new and a couple traded it in. They had wonderful service records at BMW Meridian, so I decided to go ahead and get this car and just get me an extended warranty on it for peace of mind.

I usually buy extended warranties and I talked to several of companies. American Dream sounded better than some of the others I talked to. I didn't know anything about them so I said I was gonna look them up a little and I did and found most of it was pretty positive. I was satisfied with them. Their rep said it’s gonna be a $100 fee per visit with no additional costs. They also sent me a copy of the policy online and I’m supposed to get a written policy in the mail too. But I haven't got it yet.

Horrible company that pressures you into signing up 1st in order to see the policy. Afterwards to make a decision if you want to keep or not. Promises 30 day money back guarantee, but when you call they hold you on the phone for long periods of time just to transfer you and make you wait longer only to hang up on you.

Linda **

We took out the warranty so we can see for 30 days what companies offer. Endurance called me and kept pushing. I said I'm just getting information for my husband because he's working and he wanted me to get information because his Pilot was out of warranty and that I don't make any major decisions without talking to him.

I don't like the idea of being unprotected with a higher-end car, and I've had a lot of bad luck with one company in the past. I looked American Dream up online and spoke to a guy, who assured me that they do cover my particular car. We connected on a lot of levels, and he made me feel good about the whole process after what I went through with Endurance, and I appreciate that. He was awesome.

I spoke with the rep and he was okay. It's been about two weeks since I signed up but I haven't received anything from American Dream.

I'm almost 78 and thinking my car's gonna last me until I'm gone. It is going into its seventh year and it only has 22,000 miles. It's in decent shape and I’m gonna keep it. The best thing to do is to get another warranty on it and I need that because I live on a fixed income. Different people called me and I went through a lot of talking with them and just decided that American Dream was the one I wanted. They made a good deal for me, and I extended it an extra year. The app was fine. I just couldn't get the policy. I don't know if it's coming by mail or I need to print it. I could print the card which I got, but I couldn't print the policy itself.

I didn't wanna wait until I have problems with my 2020 Ford Fusion Hybrid S8 and I'm planning on driving it as long as I can, so I wanna take care of it and decided to get a service contract. The sign-up process with American Dream Auto Protect was easy and everything went smoothly, and all of my questions were answered. I felt very confident in getting my warranty from them, and I'm looking forward to a good experience. My representative was very knowledgeable, cooperative and helped me with my needs. I'm excited about having this product. If people are worried about having car trouble, I would recommend American Dream highly. My experience was top of the line.

I hit the 60,000 mark on my truck and still with a lot of time left in mileage. I wanted to be covered especially with something of similar nature to what I had from my Ford's warranty, and American Dream basically has the same plan. Overall, I'm satisfied with the initial interaction with customer service. The rep left his name and number in case any problems occur.

I want to say Thank You to Christina ** for understanding and handling the problem. She was a breath of fresh air talking with her when other agents refused to help me. I would give Christina 20 stars for her expertise.

Because of the car and its age, and I'm on a fixed income, I needed to be able to get it fixed when it needs to be fixed. I received a consumer alert about American Dream Auto Protect and they had a good price. Signing up took 15 to 20 minutes. American Dream's rep was both friendly and professional.

I purchased American Dream, but I canceled it, too. I bought another vehicle, and it has a warranty on it. The sign-up wasn't too bad, but trying to get it canceled took me an hour and 15 minutes on the phone with them. They didn't want to cancel it. They want to take your money, but they don't want to give it back.

I went with American Dream Auto Protect after they offered me a better deal than my previous provider, Endurance. They gave me an extra two years of coverage at a slightly different price.

I had my 2019 Chevy Malibu covered with American Dream. I had gotten a phone call from one of their reps and I've heard what they cover and decided to go with that. I like that I only gotta pay for it for a couple years and it's completely paid for. So if my car breaks down, I can go in and have it worked on right away if I need to. I was satisfied with my rep that signed me up and I was pretty happy with what she had to offer.

I needed an extended warranty for my Dodge RAM. I signed up with Auto Dream three days ago, over the phone. It was a little rushed, but overall it went well.

I was YouTubing on my phone, and an ad came up about car insurance. I poked on it. As I went through, it gave a bit of information. American Dream Auto Protect was the first company that called me. The rep answered any question I had easily. However, my wife has been beating me up, telling me I should cancel it because I don't know anything about the company and I haven't used it. They probably wouldn't cover anything right now because it has only been three weeks.

Peter was very helpful, patient, and willing to answer questions. When reading over the email sent it seems to read 48 months instead of the 60 months I understood I would be getting by paying it all at once. Needs to be changed.

The service that I received from Calvin was fantastic, very helpful and very professional, he took the time to explain everything to me, And I will definitely recommend American Dream Auto to everyone that I know of, Thank you for your time and help.

The customer service representative, Christina, was very helpful and knowledgeable. She took time to answer all my questions. She was patient. She did not and force me to stay with American Dream warranty.

As always the first person a sales person was good, vague but good. I had questions and called customer support Christina ** answered and was amazing, answered all questions in detail, took her time explaining to me in a professional way. I am keeping American Dream because of the experience with Christina.

I loved the representative that helped me get coverage. Brock was very informative and he made me feel safe in my decision to get coverage with this company. I hope that the service lives up to his delivery of the product.

I was shopping around for an Extended Warranty on our Cadillac SRX, via the Internet (Consumer Review Center). I completed all info requested. Then got a call from Peter at American Dream Auto Protect. He was an absolute delight. And, had the best offer vs. Car Shield & Empire Cadillac. So, my husband & I made the decision... Done deal! 🙏🏼 They follow through!

I received multiple calls from what were VOIP numbers and when I call the numbers back, they say they are American Dream Auto Protect. I have asked no less than six people who answered my callbacks to remove my number from their internal and external call list. Yet, the calls continue to come in.

Just want to warn people to stay away from this company, literally paid every month on my due date for over a year because I didn't want something to go wrong with my Jeep and have to pay thousands out of pocket. First time I tried to use them for a 3200 dollar bill because of issue with my jeep, and of course they said it takes 2 days to get back to me, well 8 days later and hour upon hours of being on hold with empty promises they denied it all, ok I'll cancel and we can leave it at that. Tried to cancel, got offered 500 goodwill to be paid to me, since I already paid the dealership because I needed my jeep back. It had been over 2 weeks.

The customer service is very helpful and cooperative and did their best to help in my previous claims including my recent call today January 9, 2026. All my previous claims were approved. This is my third year with American Dream company and they are the best choice.

I was treated very well on the phone by the representative, I have no knowledge beyond that as to the performance. If I get what was promised for being a veteran I will be very pleased regarding the coverage on my Dodge SUV.

I was shopping extended warranty coverage for one cars. I talked with ADAP, but I decided to go with another company. They called back about an hour later and I explained to them that I went with a different company. I asked them to remove my phone number and contact information. What I got, has been repeated multiple phone calls daily from this company! Talk about sore losers, and immature behavior by company that ConsumerAffairs reported as a good company.

ADAP offers very good extended vehicle service contracts at very competitive prices. The only negative is the very long wait times to speak to a customer service representative. Customer Service Rep "Christina" did a fantastic job addressing my concerns and making the necessary auto coverage policy corrections. She was wonderful to work with: friendly, knowledgeable, professional, helpful and responsive. I really appreciated her outstanding customer service. A great job. I highly recommend.

This company is the worst company I have ever worked with. Better read the whole policy they send you when you purchase it because they are hidden reasons for them not to pay your claims. We have a Nissan with CVT transmission and they don't cover them. But when you purchase the insurance the sales person don't tell you that. They jerked us around for six weeks before telling us it wasn't covered. If I could give I a 0 I would.

I signed up for a policy for an agreed monthly payment and received a confirmation and the policy was to become effective on Jan 3, 2026 which was only about a month after I entered into the contract. Before the policy became in force I received a call that they needed to increase the monthly payment by over $40+ per month. In a not so polite way I told them I don't agree and to cancel the policy. They hung up without giving me any indication that they were canceling. I made several calls to the company to get my deposit back and cancel the monthly debits from my account. After not be able to reach anyone at the company I filed a complaint with the Better Business Bureau and within a couple of days they were able to get me my deposit returned and canceled the policy. I would not recommend this deceitful company.

I would never do business with this company again. Communication with them was terrible, I could never get call backs. Claim was denied for the reason of wear and tear. Well of course it was wear and tear. That's what I purchased the Warranty for. It's a catch all to deny claims. I had control arms that were bad.

The plan I had with American Dream fit me for what I needed and price wise it was an affordable. I can't comment on the policy as a whole because I did not use it but I would hope it would have been an easy & smooth process. The sales representative Christina helped me out very well with comforting my fears with signing me up and when I no longer had a need for the policy she canceled it with no problem.

Terrible! They do everything to deny a claim. I cancel one policy and they dodge the refund. Maybe it’s time to lawyer up?! These people don’t answer the phone either. You can’t get a hold of them ever.

I forgot the name or gentleman that I talked with today but he was very helpful in helping me out with my account to get it back on track and I thankful for his help. I didn't put his name in here because I forgot because I am not good with names

Friendly at first and When they couldn’t cover my vehicle for 21/2 hours they gave me the runaround sending me from person to person until told I’ve had to call back tomorrow! I'm a Cancer Patient and told them so! Quick to take my money but a runaround to get my money refunded!

I've paid 125 dollars a month for one year. I got their best platinum plan., which said covered everything except regular maintenance. My transfer case had a gasket leak and was denied. They said they didnt cover.. When time to make claim they refuse to pay. Saying something or the other. But they took my money out of account every month. They won't anymore. Please stay away all concerned. Bad company.

I have had nothing but horrible service, constantly notified every month that the card on file is NOT valid when I am looking at the account and the funds are always there. Also, was given 7 different stories on being able to receive some kind of refunds due to I was told it would take 3 business days to be given a answer if my car was going to be covered. I WILL NEVER use this service again.

Jordan ** was the crook salesman I worked with. Straight up lied to me about the coverage. Called 3 times (waited on hold for 30+ minutes each time before I even spoke to anybody) to get what we talked about updated on my coverage only to find out what Jordan promised me was not even possible per Sam **. Completely unethical company who will do anything to steal your money. Jordan ** also told me that there was no total claim dollar limit. Then found the dollar limit in the small print on the contract. Be very, very careful doing any sort of business with these guys and make sure you read your contract. They will sneak things in there and will screw you over later. Jordan ** will blatantly lie to you.

Great people. Looking out for the customer, while giving them best service possible. I would highly recommend American Dream Auto Protect for their customer service. I have difficulty speaking, but that did not present a problem with my representative. Everything was very professional.

Our representative Taylor was amazing. She approved my claim in record time. I’m so thankful and appreciative of her hard work and efforts in ensuring I got my car repaired in time for me to make my trip home. I’m a healthcare worker and I needed to be back to work on time. She made it happen for me.

WORST EVER!!!! BUYER BEWARE. Denied my claim even after their very own insurance adjuster went to the shop and verified the issue. Getting a attorney after digging in. They deny everything. Not right. TOTAL SCAM.

It’s very bad auto warranty company. Bad customer service. They declined claims they say due to the prior present condition. I called and cancel my account and then charge me more than $800 for canceling my account and then say, "For 5 to 7 days we’re gonna refund your money" and then now almost 2 weeks and then no money. Already found yet so this is American hell auto warranty should not exist in the United States. Stealing the money from the good people.

Very good customer service representative. Our representative was very explainable to us about what our coverages consist off. Very polite man. Told us what was covered and what not. Very polite man. Will recommend to our friends and family.

The interview with Giavani was pleasant and informative. I was able to understand him perfectly. Thank you for contacting me. I have no trouble with the car now, I feel better knowing I will have coverage.

I don't recommend this insurance; it's all lies. What they tell you when they offer this service is a scam. They didn't respond to me about the damage to my truck. Is not good. They offer services but don't deliver on what they promise in the contract. I'm providing evidence of what they said in the letter they sent me.

Mrs. ** is a great representative. She's a very respectful and nice, polite, knowledgeable and she knows how to fix and any problems that comes and in the company to make sure that you comfortable and safe. Ok.

They declined coverage on my car when I needed it most. What a scam. Their excuse was I drove my car after it failed. Well, yes I did... I drove it to the repair shop. Then they waited for an internal inspection... so that cost me $1000 upfront. Good luck with those guys.

Helpful, guiding through procedure, options, and comparisons. Patient with my inexperience and hesitancy, being a retired widow. Helpful with final decision, as I was uncertain if I should even get any at all.

I liked American Dream Auto Protect's price. I heard about them through advertising, and the customer service was satisfactory. What stood out was how the representative wasn't pushy, which I appreciated.

I was inquiring from other places. All of a sudden, I got an inquiry from American Dream Auto Protect so I called. One of the reasons I thought they're better than the other ones was because I had never seen an advertisement. So that means maybe they’re not spending as much money on advertising and more money on their clients.

I opted for American Dream Auto Protect over other options due to their promises of reliable coverage. I had previously been with Endurance, which was frustrating because they failed to resolve an issue with my car, claiming they had the wrong VIN number on file. This led to a lengthy dispute without resolution.

I was looking around for an extended warranty because I have a 2018 truck that only had 38,000 miles on it. The lady I spoke to was really nice, and explained all the options and inclusions. Signing up was easy. I have a five-year contract, and I only pay for three years so I get two years free. Free is good.

The sign-up process was straightforward, although I remain cautious about unsolicited offers. I've yet to experience their service for repairs, so I am hesitant to fully recommend it until I have more interaction with their support team. I chose this coverage because my existing warranty was about to expire, and I needed continued protection for my vehicle.

My experience with American Dream Auto Protect was fine. The sales rep worked with me, so he was good. The problem is I still haven't received anything in the mail. I sent them a text, but no one has responded. I got the email, but they said the card and everything and the actual information will be sent via mail.

I’ve had two other companies, and they’ve done nothing but mess with me so I decided to try American Dream Auto Protect. I set it up online, they give me a buzz, and the customer rep I spoke to was knowledgeable. I still have to see how they come about if I need any repairs on my car.

I found about American Dream from ConsumerAffairs. The customer service representative I dealt with during signup was very good. He made me very aware of the fact that he was offering the best policy for me as far as the type of car I had. He was very engaging and accommodating.

I had a very bad experience with Endurance and when I needed a new warranty, I did some research and picked American Dream Auto Protect. I called them and the switch was smooth thanks to Jorge, the representative who assisted me. He was very responsive, and even though it took a few days because of my schedule, he consistently followed up and ensured everything was in order. I'm pleased with the service I've received so far.

American Dream Auto Protect is terrible. They would never call me and when I tried to call them and asked what they covered, they didn't explain that. I said I wanted out of this agreement but I was told I had to call four different numbers, which I didn't like. I just wanted my questions answered honestly. It felt like they were hiding something they didn’t want me to know, and when I asked different questions, they couldn’t really answer them.

I had vehicle service contract with American Dream through the dealership for my Cadillac XT5, but I ended up canceling it. My experience was okay, though I felt the representative oversold the policy. They were very precise and persistent, and it seemed like they didn’t want me to hang up, call back, or do research. I didn’t actually use the policy, but I thought having extended coverage was important for the sense of security.

I was contacted by American Dream Auto Protect while searching for an extended policy for my car. Initially, I thought their offer was promising, but I eventually decided to cancel and explore other options due to price considerations. Though I haven't made a final decision, I appreciated the professionalism and helpfulness of their customer service representative. They made a positive impression, and I might reconsider them after reviewing their policy details with my mechanic.

American Dream Auto Protect's representative, Pete, was friendly and understanding of my budget constraints, and he worked out a deal that suited my needs. Although I haven't used the service yet, the sign-up process left me feeling confident about my choice.

American Dream Auto Protect is a scam. 2 separate occasions my claim was denied which I tried this service just to confirm my suspicion and rumors that extended warranty companies are everything everyone says they are. Experts at not paying your claim. I have reported and documented this and submitted it to the BBB. I paid $150 month and it's not worth it.

The representative was very friendly, very knowledgeable of the product. Make sure that I understood the warranty the cost the mileage part and answered all my questions. They also offered in warranty on my present car and said having two cars on the war, but give me a discount explained that I could take the car anywhere to have the repairs done. Explain the deduction and what was covered for my car..

Peter ** was very professional and courteous. He spoke to me with confidence and explain to me in details about the warranty, and direct about the service with additional options to choose from, and a price that fits my budget... answer all my questions and spoke and treated me like he knew me forever.... I would recommend ADAP and hope they recruit more people like PETER **. ONE HAPPY CUSTOMER.

Initial Claim on 12/8/2025. After dragging the claim for a week, they said they need an inspector. Inspector arrived 12/15/2025. Waited another week and after calling them twice Wednesday, 12/17/2025 then Friday 12/19/2025. I finally received my answer by email, not telling me on the phone that the claim was denied. I purchased a Platinum Plan within its listing that in print states the differential Assembly is part of the coverage. My shop diagnosed a bearing and seal failure of the front differential.

American Dream Auto Protect covers more and has more to offer. Signup process rep was okay. The only thing is they're supposed to send me the contract and the card in the mail, but I haven’t received them. I tried to get them off the computer, but it wouldn't go through. But I’m satisfied, so far.

American Dream Auto Protect they offered a rate I could afford for my 2016 Nissan Versa and during the sign-up process, the representative explained all plan options clearly. Their customer service was very good and I hope the company remains reputable as everything seems promising so far. Being 76 and not driving much, I appreciate the peace of mind this protection offers.

American Dream Auto Protect seemingly has comprehensive coverage compared to others. Although I haven't interacted much with their services yet, my initial contact was pleasant. So far, I’d rate my experience as neutral, simply because I have limited engagement with them.

Had a warranty for 1.5 years, it set me back nearly $6K. They denied my only claim. Then, I traded in my car and got a new lease. Requested a refund, which is in the amount of $3,300. Called on October 25th to cancel and get a refund. I never sent the check and keep giving me the runaround. This company is an absolute scam! They do not honor any claims and do not refund money. STAY AWAY!

American Dream Auto Protect reached out with a competitive offer for my Chevy Malibu.

Best agent in the business. Great personality and very helpful. Made my experience easy with no problems. She brought a lot of joy to my day in a short amount of time. Give her a bonus. She deserves it. Thank you so much.

I had questions as a new client and I called, 2 minute wait, then... the nicest agent ever! She took my fumbling info, and soon got the info she needed to access my account. She then proceeded to answer all my questions slowly, succinctly, and to my satisfaction. What a pleasant and satisfying experience!!

When I first called some guy answer the phone being a bit rude but he switched me over to a young lady by the name of Ty and she was very courteous and very professional. She’s a keeper. An access to your company.

Everything was actually resolved and taken care of in a timely manner.

Please don't take extended warranty with this company. American Dream Extended Warranty is a scam where they don't fulfill their obligation of repairing the vehicle and reject claims on various line item details that the customer is not aware of. One has to wait multiple months before they accept any claims. They always develop some reason to reject the claim. Please find a better extended warranty company to deal with. In my situation, I signed up for the policy on October 10, 2025. There is a 30 day waiting period. So the policy got started on November 10 when they had already collected my second month's premium. On November 21, my vehicle exhibited a MIL light so I took it to a mechanic and the mechanic filed a claim few days after. This company rejected the claim for repair by basically indicating that the vehicle had the issue before the policy was taken.

Do not get a policy with this company and beware of any clause in any contract that states “If there is a reasonable mechanical probability that the condition causing the failure existed prior to or at the time of purchase of your program—whether known or unknown at the time of purchase.“ They use this to deny any claim if you haven’t been paying them for years, at least. The more I dig around and talk with people, everyone that I have talked to have had the same experience.

The customer service at this company is friendly and knowledgeable. They took the time to answer all my questions. I called to cancel two policies that were not a good fit for me and they did it willingly.

I was getting my questions answered by the sales representatives, so I decided to go with American Dream. They basically matched my dealership’s price. The salesperson explained to me that it was bumper-to-bumper coverage on my car warranty extension. But, when the documents arrived, that was not the case. The lights, electronics, hoses, belts and things that I understand are consumables were not covered. That was not what was presented.

I picked American Dream Auto Protect for my used Jeep primarily because of the competitive pricing of their service contract. The sign-up process was straightforward and much easier compared to Endurance, which I initially considered but canceled due to its complexity.

I decided to try American Dream Auto Protect for my vehicle's coverage. The initial call with their representative was reassuring; he was knowledgeable and polite, which made me feel confident in their services. Unlike past experiences with other companies, there was no pressure or hard sell tactics, which I appreciated.

American Dream Auto Protect has competitive pricing. When I interacted with the salesperson, I felt she was genuine, which gave me more confidence in my choice. I opted for a coverage that seemed to encompass both bumper to bumper and powertrain, as it included alternative starts and similar features.

The way the presentations were presented to me by the young lady, Ms. **, it made me go with American Dream Auto Protect. She was very patient and listened to what I had to say. Getting everything set up wasn't difficult. The hardest part was just the decision-making. Pricing was competitive according to what each company offers. I was being called by competitors and everybody offered different packages, and they tried to muscle me. But what the young lady offered and explained to me, it spoke with confidence in the company. The confidence that what was being offered was good. And I was just looking for some people that stand behind their product, not one that uses you once and then throws you away.

The representative from American Dream Auto Protect was very nice and clear about what she had to offer. We didn’t go over all the exclusions, as a matter fact I don’t remember discussing many that would have been a problem based on what I’d read or heard beforehand. The options were better than the other policies, protective care policies got my attention.

I purchased American Dream Auto Protect because their pricing seemed competitive compared to other providers I've used, such as CarShield and Assurance. The sign-up process was straightforward and easy. However, I haven't received my policy documents, and if they don't arrive soon, I'll need to follow up. I chose them partly because of their high online ratings, despite seeing some mixed reviews regarding claims. Overall, I'm satisfied so far.

The sign-up process at American Dream was straightforward and hassle-free; the representative provided a thorough explanation of the plan options and inclusions.

I purchased American Dream Auto Protect for my Ford F-350 Super Duty. What appealed to me was their straightforward waiting period of just 30 days, unlike other companies that require driving for hundreds of miles. The sign-up process was smooth, and the representative clearly explained the coverage options. Having coverage gives me peace of mind, especially for an 11-year-old truck. The cost was slightly higher than some alternatives, but the assurance it provides makes it worthwhile. Overall, my experience has been positive, and I feel well-supported by their customer service.

During my research on what would be the best extended warranty company for cars, American Dream Auto Protect consistently ranked highly. I called them and two more companies but American Dream offered the best deal so I went with them. The representative who signed me up was friendly, knowledgeable, and well-trained. I'm hopeful the warranty will meet my expectations if needed. I would recommend giving American Dream a call if you're considering an extended warranty for your vehicle.

Customer service was good. I asked a question and they claimed they’re not like the others and they don’t work that way, so I decided to give American Dream a try. So far, I am satisfied but I’ll find out more when something happens to my car.

Setting up my policy with American Dream was straightforward, and the customer service representative was helpful. I submitted my claim over the phone, and so far, everything has been satisfactory. Though I'm new to the service, the staff was decent and ensured I had the right policy for my needs. Overall, my initial experience has been positive.

Sorry it took so long to get back at you. My internet was down for a few days. Let me just say my experience was the best it could be and NYAH answered all my questions and headed me the right way, she is a great employee and should be recognized for her excellent work. Thank you so much for having an employee like he. I hope to get her again if I have any more questions. God Bless and have an MERRY CHRISTMAS. Toni :)

I purchased American Dream Auto Protect for my BMW 2021. I found their deal to be reasonable, with no pressure to commit, which appealed to me. I opted for their top coverage plan, and the representative was quite helpful in negotiating a lower monthly cost.

I've overdriven the warranty mileage on my vehicle. Before my father passed, he lived in Virginia and we were trying to get him to come here to Maine. I put on all these miles driving back and forth from Maine to Virginia this last year. That's why I exceeded my three years, 36,000 miles. I called my GMC dealership and come to find out, they don't have their own warranty. They said, "Well, we'll have to shop it out." You have to buy it from them when you buy the vehicle, but their price was so high at the time I said, "I won't drive that many miles in this amount of time."

There was an online ad about extending coverage for a used vehicle, and I clicked on it and was shown a few companies. American Dream was the first one to call me and Endurance reached out shortly after. I was interested in getting coverage because of the age of my vehicle. It has just over 100,000 miles, and since I plan to keep it, I felt it made sense to get an extended warranty.

I went online and tried to get quotes, and American Dream was the first company that called. I had a good experience signing up. The rep was friendly and we had a good time. I got a full coverage for my 2017 Kia Sorento, which was what I was looking for.

I initially checked out Endurance and a couple of others, but they seemed to charge too much for what they offered. American Dream was the first to reach out, and their representative did a commendable job setting things up. The signup process was straightforward, and I didn’t have to lift a finger. While I found the pricing a bit steep, you get what you pay for. The customer service was informative, and I'd rate them highly for their support.

I was shopping around for a warranty contract for somebody and American Dream Auto Protect had decent. The representative I spoke with explained the plan options clearly, making the decision easy. My initial experience with their customer service has been positive and hassle-free. I hope it continues this way if I ever need to file a claim.

I’ve had my Cadillac for many years and the warranty covered it up to 100,000 miles, but it now has about 138,000 miles. I’ve had suspension issues in the past and have already replaced the suspension twice. More recently, I’ve also replaced a couple of axles, along with the brakes and tires. Since we plan to keep the car for another two to three years, I started looking into extended warranty options. I wanted coverage in case something else goes wrong, especially while I’m paying off my truck and my son’s car. I went online and filled out a short survey for an extended warranty, and American Dream Auto Protect was the company that contacted me. The rate seemed decent, so I decided to go with it. I didn’t know much about the company, but I figured I’d give it a shot and hope they’re reputable. Having the coverage helps me manage expenses and keep things to a reasonable number of car payments at one time.

In the Houston area, many Ford dealerships have stopped dealing with CarShield, which prompted me to seek alternatives. The representative from American Dream offered a detailed explanation of the coverage options and wasn't pressuring at all, which I appreciated. Although the plan is slightly more expensive than CarShield, the peace of mind of having both my Fords covered is worth the extra cost. I've secured platinum coverage after 30 days, which is essential given the complexity of modern car electronics that require specialized tools. Overall, the sign-up process was smooth and would American Dream Auto Protect them over and above CarShield.

The signup experience was straightforward. Though I haven't received my welcome package, the monthly payment is manageable, even if it isn't the most affordable. I haven't needed to use the coverage so far, but I think it was a good decision.

The sign-up process was straightforward. The representative I spoke with was highly knowledgeable, answering all my questions with precision.

Cancellation process was easy. Their representative Ty was knowledgeable and patient. Made the experience very pleasant. I expected it to take a long time or be pressured into keeping the policy. Neither occurred. Any business would be lucky to have Ty.

My agent, Ty, was very helpful and responsive to my request. She was able to help with questions about our transaction and provide me with a detailed breakdown. Ty went over the refund breakdown and determined my actual amount of refund. I had concern about receiving my refund and was told how I would receive and how long it will take.

Excellent customer service, very courteous, and professional. Thank you Nyah, much appreciated. I was needing help in changing due date, and Nyah was very attentive, understanding of such delicate matter and took care of me.

Updated on: While the warranty didn't work out for me. They still reached out and gave me a $1,000 check for my declined repair. The team of sales and customer service do listen and do the best they can do to make sure they can take the best care possible.

Very friendly and helpful ..Helping me now on the phone on how to get copies of policy. She was able to get all information to me on the phone. Thank you so much for your help..Was on phone for a short time ⌚. She was getting everything done to help me out.

Nyah was extremely helpful. She was very pleasant to talk to and answered all my questions. If I could give her a raise I would. Please give her a really good raise, please. This company has been very helpful and it’s because of her that I’m staying with your company. My Range Rover is thankful for people like Nyah. Please let her know how much I appreciate her help and I’m looking forward to the pizza.

Sam in the transfer department was a very big help in answering all my questions about my vehicle service program. I was needing to know the protocol if I sold my vehicle and how the warranty would be transferred. Sam explained everything in detail and that there would be no charge for that and a new ID card would be sent to the new owner based on the information I provide American Dream Auto Protect.

My representative was great. I have no complaints. Great service. Easy to work with. Very helpful. Great determined to make sure I had all the information I needed. Very attentive to my needs. Insured that I was satisfied with the call.

Ty was nice and respectful that why I gave y'all 5 star. She so understanding and love her job. Keep her in customer service and she needs a raise. Love talking to her on the phone. Thank American Dream Auto.

I have filed a claim 11/27 to have my truck repaired. I have called numerous times. I have sent an email. My technician, Casey Chevrolet, has also sent an email. We have not gotten any response via email nor have I received a phone call back regarding the status of my claim. I called daily. I am told daily that I will receive an email by the end of business each day that I call. I have not received a phone call since I have called Monday, Tuesday and Wednesday. It is like all the agents are programmed to say the same thing. They placed me on hold and then they say you will receive a email by the end of business today. I just want my car repaired. I am paying for an Uber daily to and from work. My technician is ready to start the repairs. He has been professional with his email and we have not received the email response back since either of our emails.

BEWARE-BEWARE,,, This company is worst company ever, they kept my car at the dealership for 2 weeks before they gave my service adviser an answer if they are paying the claim or not,, They lie like rugs,, they denied my claim although it was on the policy as covered,, they said it was wear and tear,, it was my wheel bearings. That is not wear and tear...Do not use this company. They're horrible and it cost me a lot of money,, I had to rent a car that they did not cover because they denied the claim. HORRIBLE.

I had the pleasure of speaking to Naya today. I had a couple of questions about a contract that I just signed up for today and she was able to answer the questions. She was very sweet, very helpful and knows the product well. If I had my druthers, I would refer everyone to her. She was able to get the changes made that I was looking for.

Worked with Calvin in customer service about a contract date issue. He responded quickly and resolved problem. Happy with the service so far. I’m hoping the service is just as smooth when submitting a claim.

I am writing to formally express my concern regarding the check in the amount of $1,155.98, which I requested in August 2025 and have yet to receive. Despite my constant phone calls to your company and repeated assurances from your representatives that the check would be sent, to this date nothing has been issued or delivered. As an active veteran currently serving my country, this prolonged delay has caused my family significant hardship. The lack of resolution has not only disrupted my ability to meet financial obligations but has also placed undue stress on my household.

Sam was professional and motivated to keep me as a customer. My experience has been whenever I have called to make changes and even when I had to cancel a warranty they and Sam explained my options but respected my decision. Thank you.

D O. N O T. purchase a warranty from this company. They only answer when you want to purchase a warranty. No one answers when you need a claim.. I called the person that sold me the warranty and he never replied after that. Even supervisors were full of you know what. Save your money and go with a reputable company. There are schemers and after they take your money they forget about you. BE AWARE.

I spoke with Adam who assisted me. He was easygoing and answered my questions quickly. Updated my account and gave me the information I needed pretty quickly. No complaints about this company so far. Will be calling again.

Jeff was very nice, filed a claim for my exhaust even though it wasn't covered. They explained what was covered. They did also give me a small amount towards the claim. About $200 for a non-covered item. This is the only company that I've ever dealt with that paid something for a non-covered claim.

The company has a fast response time, I bought policy last week for my Porsche. It was a bit expensive but the coverage level sounds like it’s the best. Would def recommend based of how they handle themselves.

Was dealing with Mark on how to file a claim for me Honda Accord, all I have to do is take it to the shop and the shop will call the company. Once the claim is approved all I have to for is pick up my car. Super easy and no headache.

Great program. Very good company. Please reach out for great warranty. I recommend Henry at American dream or Mark **. 100% recommended. Great service. Paid all my claims on time. Very good company. Very fast. Very quick. Very respectful.

They were able to offer me an amazing deal on my auto warranty! I’ve dealt with a few companies before, but I’ve never experienced this level of customer service. From the very beginning, the representative took the time to understand my vehicle, my driving habits, and what kind of coverage I truly needed. They walked me through every part of the package—what’s covered, what’s excluded, how the claims process works, and even gave real examples so I knew exactly what to expect.

American dream auto protect. Helped me with my claim for the engine with my car. Unfamiliar with this situation. American dream auto protect customer service was amazing, walked me through the process step by step. Will recommend to family and friends.

I am concerned that I have not received a contract to read yet. I also was told that your company would contact Endurance with whom I had signed two or three days earlier and that you would cancel that for me and I don’t have any indication that that’s happened. I need your help to follow through if you’ve not done it or else tell me what I need to do. Otherwise I was very impressed with the agent and he spent a lot of time with me And gave me a lot of information and I looked up everything he showed me and I was very impressed and so I am grateful for your help.

Very friendly, and a little persistent. Almost pushy. But overall good customer service and nice. They explained many things about the coverage. Having a financial advisor look over the term and conditions.

We bought the best plan they offered, the Platinum. Supposed to cover all electronics. The electronic radio failed on my car, they denied my claim. Their website even says the radio is covered, but they didn't. They're liars, terrible company, beware.

Do your research before you call any sort of warranty company because they are high-pressure salesmen. When I got American Dream Auto Protect, there was so much pressure. I kept explaining to them what happened with my previous provider. They said, “If you don't do it today, you don't get the deal. We'll get you down to $100 a month for life.” I don't know what this covers. I don't know if my transmission is gonna go out in a week. They said, "We're not covering that. It was preexisting.” There were many questions I had unanswered. There was pressure into purchasing the policy. They said, “You can have this. A packet would come in the mail”. I never got it. I set it up, and I blocked my card. But my credit card still pushed the payment through. I ended up blocking my credit card.

I signed with the platinum plan, they promised me everything is covered. Well truck broke and I took it to shop and their review process is slow period. Then I get a declined email saying bs like a home warranty, some preexisting bs we can't cover it, problem was there before. Bull crap, they lied to me, saying they are the best but they are the worst and liars, period. Do not use this crap company, they are thieves.

Worst company I have ever dealt with. While on a trip, and after the check engine light appeared, we took our car to the nearest dealership. Dream Auto got all info promptly but said it cannot be reviewed for 2 days because they are short-staffed and yet if repairs are done before the decision is made, there would be no coverage.

I be purchased this policy after extensive questioning in regards to what they cover and what they don’t. Had a very lengthy conversation in regards to seals and gaskets and valve covers and turbo as well as other engine components. Was told that with the platinum coverage it is all covered. I have had this policy for 5 months and the check engine light came on and so I took it to the dealership and then the inspector came out and then it took this company over 10 days to come back with a decision after being told daily, "Oh you will have an answer by end of day" to no answer. Then when I finally got my answer they turned the whole entire claim down. DENIED. What in the hell did I spend three hours on the phone for to begin with then. This company is a rip off.

Being a new customer, I haven’t had the need of submitting any claims yet and hopefully I won’t but it’s sure nice to know your Covid. All I can say is the coverage sounds very comprehensive and is what anyone would be looking for. I previously use a different company and had a major claim and they only cover about 2/3 of it claiming they use a national average. Well, that’s not very helpful when you’re an inexpensive area of the country and a very low cost area of the country is what they’re basing the coverage on. I was told specifically this company does not do that. Pay the claim in full if you cover the deductible. The people are dealt with an American Dream were always very respectful and nice and helpful. I really believe this one is the true answer and not some half fraud.

This company pays for nothing! Nothing electrical. Managers actually hung up on my dealer. The information they give you about the policy is useless. I had to go 50 miles away to another dealer to try and get my air conditioner fixed because my dealer refused to have any more to do with them. Then they refused to fix my air conditioning compressor. In my opinion run don’t walk away from this company. They are crooks.

I have had this worthless policy since June 18th of this year. After more than a month later, my car broke down. I've had my car for over 2 years with absolutely NO issues. I took it to a local shop to have it fixed. They filed a claim to only be told that it wasn't approved due to pre existing conditions!! There HAS NOT been any issues with the car before this breakdown.

When they sell you this product they tell you it covers all of these different things. I asked about specific items if it was covered. I was told yes but when it comes down to it they are they are not covered. The main thing this does is covers you if you have a problem with the air conditioner compressor the engine are the transmission and that's all. And if the repairs are $4,000 and your car is only worth three then the only thing they will pay is $3,000 and you're still stuck for the rest of it.

Summary:

I was all but settled on closing my account, thanks to Mr. Sam **. I was educated further on the top quality and specialty of American Dreams Auto Car Warranty as compared competitors. I was valued and given peace of mind that American Dream Auto is the company to be with!!!

Instead of American Dream your company should be American Nightmare. I bought a warranty to cover 2016 Honda CRV and they claim after an engine failure that the it was pre-existing and they did not pay one nickel. I paid a lot of money. Even though I did get some of my money back in a refund but I would not recommend this company to anyone. They talk up a good game when they sell it to you but they turn their back as soon as you need something. I could keep on going but I believe that covers everything. I could talk about all day about this company and how crappy I was treated. If I could give zero Stars I would or even negative if possible.

Calvin was very helpful and professional. He answered all my questions and was very knowledgeable. I would recommend him to all my family members and friends. Keep up the great customer service. He deserve a promotion

American Dream is NOT the choice a person should make if they're looking for a company who stands behind what they advertise. They treated me like dirt. “Existing conditions" was the term they used for denying my claim. I bought a used truck. 60 days afterwards “they” came up with a term to keep from fixing my transmission.

DO NOT Buy! I can’t yell this loud. Every time we need coverage for a major repair they come up with some excuse not to cover. I spent way too much money for them not to cover my repairs. Scam company for sure.

I signed up for coverage for two cars. Paid the first month (which can be refunded if I change my mind). It has been a week and there is no paperwork or contact information. We are thinking we would like to cancel and can't seem to find out how.

Horrible experience x2!! I believe this company is a scam and definitely a ripoff. I paid them in full for the top coverage. First instant was directly with Tesla. It took them a long time to get back with us after several weeks, they denied the claim stating that they could only pay Tesla direct with a credit card. (I have the records). 2nd claim, I went to an authorized dealership to get another issue fixed and they informed the shop that it was due to fair wear and tear issues and it couldn’t be covered. Craziest thing I ever heard! Anyways, I had to get legal involved in my case.

I was told to pay for the workmanship when they open the engine. That was never in the agreement. I’ll pay for it before they can determine if they will pay for the repairs. Indirectly telling me to pay.

Had the policy for about eight months for my daughter‘s car and needed to make a claim and they did not stand behind it. Wanted me to pay for the motor being torn down to investigate further at my expense. You’re better off saving your money and paying for repairs yourself.

Do Not use this company. Big Scam! Told me I was covered and then wouldn't cover what was needed to get my car safely on the road. They waited a week to tell my mechanic they would only replace the tube not the broken fuel part. Never reimbursed me for all my rental cars. Stay far far far away.

I canceled my coverage and they kept charging me. I called multiple times and received email confirmation of my policy being canceled. They would not cancel my policy until I called my bank to dispute the charges. Steer clear of them.

This company does everything they can to get out of paying claims. One of the parts listed on my contract still wasn’t covered because they deemed it a “preexisting condition.” I ended up having to pay $3895 for my vehicle to be fixed. Complete fraud.