American Dream Auto Protect Reviews

Google said American Dream Auto Protect was the number one rating. I've been with them Two months, but their service didn't end up working out to be what it was. I filed a claim for car repairs, which I had submitted through the repair facility but they said it wasn't covered. I feel like I'm duped.

Before fall rolled around, I was shopping around for affordable warranty for my 2017 Ford Taurus. I came across this company. I spoke with a sales rep that promised me the best warranty which was the Platinum package that covered basically everything mechanical from engine, transmission, water pump, etc. The monthly price I was given was $129/mo. Very reasonable.

The agent was very informative, professional and knowledgeable of the warranty contents. Mr. RYAN ** would get a A+ for his performance, and being very informative and a awesome attitude. Would recommend to others.

Was very informative. Answered all my questions by your guidelines so I could understand. Had a very nice personality. I appreciated the discounts for veterans and Was pleased with the monthly payment amount. I am had other price comparisons but was more expensive. Covered somewhat less services. So thank you for helping me make better decision.

Purchased a policy from American Dream Auto Protect expecting real protection and support — but what I received was the opposite. When I filed a legitimate claim for a LID Assist Motor repair, they denied coverage, citing vague exclusions buried in the fine print. This part is a core mechanical component that any reasonable person would assume is covered.

After much searching and years of experience with Toco, my interaction with American Dream Auto Protect started nearly by chance. Toco had been my go-to for years, covering multiple cars in my household, but their service quality seemed to dwindle, prompting my decision to explore other options. I connected with an incredibly helpful representative from American Dream's team. His knowledge, patience, and dedication were apparent, making the signup process for the 2016 Infinity seamless and reassuring.

Brock was most helpful in getting us a warranty that we liked. Price, deductible and coverage are great. He had our best interests in mind and was honest and forthright about what we could expect carrying American Dream coverage.

Mr. ** provided excellent customer service during our conversation regarding your Vehicle warranty service plans. He was very professional and acute in his explaining the service plans. I was able Endurance policy owner and never tried to downgrade Endurance but spoke about the differences between the two policies and how American Dream could be a better option. Please thank him for his great customer service.

I am so thankful for my communication with Sam **. Due to unforeseen circumstances, I needed to cancel a new policy and get a refund. Sam offered me some options and greatly understood my situation. I am grateful for his understanding and in the future I will probably be one of his best customers. Thank you for such wonderful customer service.

Signing up with American Dream Auto Protect was easy. It was self-explanatory. They said to call the number that is on the card, and give my claim number.

American Dream's price is right, and according to what their rep, Sean, told me, the coverage is excellent. Now, my husband read the information that came in the mail and said, “This might not be as good as you thought it was. It says that this basically covers everything except your battery, your tires.” With the warranty, I have roadside assistance and a rental car. Tires and oil changes are not covered, but everything else is. Overall, I was pleased with the signup process. Sean was very nice. He was not pushy. I don't like pushy.

The signup process was easy. I liked the representative who was on the line. She was able to answer my questions with confidence.

I had an extended warranty that expired, and after I retired, I wanted to make sure I was still financially protected, so I got another one. I found American Dream online and I liked the premium and the coverage. I was satisfied with the process when I signed up. But I was told that they were gonna send me a declaration page and I never received that.

My previous contract covering my GMC through the finance company just ended. So, I signed up with American Dream Auto Protect. They sent me a copy of the contract and after looking thru it a little bit, it seems that it matches what they offered me over the phone.

I have an older vehicle, and I wanted to at least have some coverage for a while in case something weird happens. I went on a site on the internet that explained and evaluated different car insurance companies and American Dream's type of insurance. I looked at six different companies, reached out to four of them, and liked American Dream the best. The rep was amiable, seemed knowledgeable, and wasn't pushy, and from my understanding, I'm approved for as long as I make the payments. I have roadside assistance, but no typical maintenance benefits. All in all, American Dream's pricing and coverage stood out, and they were willing to delay when the policy starts because I still have time left on my current warranty. I signed up to catch the rate, then they placed the policy on hold.

The American Dream Auto Protect rep I worked with was fine. He was nice. I understood everything when the rep explained the coverage.

I bought American Dream Auto Protect for my 2008 Porsche 911 because it provided an option for an extended warranty, which is rare for cars that age. Despite some hesitations and warnings from friends regarding similar companies' claims processes, I proceeded due to limited alternatives. Signing up was fairly direct, although there was a slight pressure to seize the deal quickly.

Wasn't sure what type of coverage I needed. However, the agent (Issiah) I spoke with explained the coverage that coincided with my budget, the savings I would receive and leave me with a peace of mind. Definitely would recommend their services to family and friends.

This is the worst experience I could’ve imagined. Before purchasing the policy I asked very specifically, "Was it à la carte or was everything covered?" I was told everything on my engine and transmission was covered specifically. I was told the car was covered. The first issue that I have with the check engine light has turned into a nightmare. The car has been in the shop for almost a month. They kept telling me that my mileage was over the allowed amount. Today finally they looked at the paperwork that I was sent in several times as well as my mechanic and realized that they were wrong. They submitted again for approval only to send me an email telling me that the claim is denied because the part is not covered. Exactly what I asked from day one has turned out to be a lie by American Dream.

I had a terrible experience with this company. I paid for their highest level of service, Platinum. After the initial 30-day waiting period, I tried to initiate a claim. I was out of town and the gravel guard underneath my car was damaged and needed to be replaced - a $400 repair, at most. waited over a week to get approval for this simple claim. They were extremely difficult to reach, the mechanic was extremely frustrated at the amount of time they spent trying to get authorization. After 5 days and no success, I paid for the repairs myself in order to get home. I called to cancel my policy (only 45 days old) - the agent was incredibly rude and extremely high pressure - all he wanted to do was keep my credit card on file.

I called in to change my info on file so there wouldn’t be any delays for my auto payment. I clearly stated this to Sonia the manager in customer service. She even repeated back to me and she proceeded to process my account information and my payment is not due til the end of the month.

Everyone at American Dream is very courteous. They take care of me as a customer firsthand and I will record. I would recommend them to whoever needs to be insured. Thank you and everyone have a blessed day.

Just not right. I would never recommend anyone to this company. This company is a joke. Y'all take people money and don’t improve in anything. Y'all really need to do better. I'm canceling my subscription after my is up.

I previously requested my account to be canceled and was told it had been canceled. However, today another payment was taken from my account. In addition, I canceled within the 30-day window and should have received a full refund of my initial payment, but I have not received that refund. Please review this and issue the appropriate refund.

Just want to give a shout out to Alex ** at American Dream Auto Protect! Super polite and very helpful with my concern regarding my extended warranty. Quickly resolved a glitch that arose during my purchase of my warranty. Great service! 5 stars all the way!

Had an awesome experience. Altogether easy to deal with and never tried to fight me on anything. Alex ** (prolly spelt that wrong) did an awesome job and took care of everything I needed. Only canceling policy because I sold the truck and got a new one that’s not warrantable.

The rating is only for the service I received from representative Alex ** on a call I just made to customer service. He was very very helpful and the only person I’ve ever spoke with that actually help me get something resolved. If the rating was about American Dream Auto only I would have selected zero stars because the company is worthless.

Horrible company to work with. Took 2 1/2 weeks for them to not approve but deny a cam valve adjuster for my Jetta. The dealership was surprised that they did not cover this part. And then on top of that, they sent an approval for somebody else’s Vehicle, a fan part on their vehicle to me. Do not fall for hype and their word salad. They are horrible to work with, the one and only time I needed them. They did not cover the part and I called another company Car Shield and they cover the part.

Needed to cancel my policy as we sold the vehicle and do not know if we are replacing it. With one phone call, they were able to do this. We are currently awaiting the refund to show up on the credit card. The guy was very friendly on the phone and easy to understand.

A Very pleasant, courteous, respectful, informative conversation with Eric about the company American Dream Auto Protect and what the company had to offer and provide ensuring confidence if and when repairs may or will have to be conducted on my Jeep Gladiator Rubicon. Thank you Eric. You made the process of purchasing an extended warranty much more comfortable than the competitor from Endurance. Practically forcing me with an attitude that I must purchase from him representing Endurance. Extremely rude and disrespectful. NOTE: DO NOT DEAL WITH RUDE DISRESPECTFUL PEOPLE THAT COMPLETELY RUIN A COMPANY'S IMAGE Representing Endurance.

Wonderful experience. Peter was very knowledgeable, pleasant to talk to and not pushy at all. He was very professional. He explained everything so that I understood what I was buying. I'm very happy and will continue doing business with American Dream Auto Protect.

American Dream Auto Protection made me an offer I couldn't refuse. Their coverage on my vehicle, which some of the other big companies wouldn't insure, was much better than I expected. My representative, Ryan N was very helpful, giving me as much information as I needed. All salespeople must apply some pressure but I felt comfortable talking to Ryan. He seemed knowledgeable and was aware of my special vehicle and the kind of coverage that I was looking for. I'm feeling much better about having some protection on my E63.

Yesterday I got a high pressure sales pitch from the American Dream representative explaining how much I would save on the policy compared to my present warranty. I ended up purchasing a policy for $3500. After that exhausting experience I started reviewing the Better Business Bureau site. American Dream is not BBB accredited and has a "D" rating. Evidently they deny payment on claims the vast majority of times based on complaints. I will be canceling my policy today after I call my bank to not accept the pending $3500 charge. DO YOUR HOMEWORK AND DON'T BE PRESSURED!

Ok I'm a horror story because I worked in the auto industry for 30 plus years.... but my experience with this company is so far 5 stars. The gentleman I worked with was knowledgeable, super helpful and helped me from a to z. I am starting my warranty tomorrow but so far I'm a happy happy camper. Thank you and please consider this company!!

Isiah ** was very knowledgeable and responsive to my questions. He worked with me and we came to an agreement and initiated the contract within several minutes. Her was easy to work with and very personable.

Paul ** is an exceptional representative of his company American Dream Auto Protect. He was so professional and knowledgeable and committed in helping me throughout the whole process of signing up! He explained all the advantages and benefits of the contract and what a peace it will provide for me in receiving this contractual agreement & the service will give a tremendous potential in saving me hundreds if not thousands of dollars in Repairs when & if needed! Thank you Paul for all your arduous work in staying with me through our long process dealing with my silly credit card company! Respectfully yours, Carol ** Aka: Maddie

American Dream Auto Protect is a well hidden scam. They only cover your vehicle up to their own pre-determined value of your vehicle, even if it doesn't match or coincide with the blue book or Carfax value and they won't allow you to cancel unless you first pay the full value of the contract. Avoid them at all costs so you don't learn their scam the hard way like I did.

I've been calling since March-taken out a policy and made deposit of 149.00 and three additional payments of 140.00 and haven't received any paperwork. Just talked to Sonya in customer service and she was most helpful-at least now I have a link to access my account! She is also sending the paper package in the next 2 weeks!! Thank you Sonja!!!

When talking to the representative for a warranty for my car. I felt at ease. No pushy pitches or repetitive sales. Very informative. Took my time and checking them out while on the phone. Checked out their reviews. The representative was patient and professional. Very confident about the warranty they provided. Not catchy phrases.

My husband, sons and I all made the decision to purchase a program of coverage through American Dream and were so disappointed. We asked for a total payment amount for 6 months of coverage, paid in full up front. We were considering selling our vehicle or trading it in on another vehicle within that time frame and just wanted to pay it up in full for 6 months because we had the money to do so after a refi with equity cash out. We explained this to the sales rep and how we just wanted to not be bothered with payments for the next six months while we worked on our credit to prepare for purchasing our next vehicle. We were given an option to make payments on a extended, total of 40 months that could be paid in 6 month installments. The total was divided in 6 months of payments paid every 6 months for 36 months and then the last 4 months would be added value.

The agent that took care of me was very knowledgeable and Helpful, She took her time and helped me with all the paperwork. I would like to thank her again if I knew her 😀 Name, Thanks again for your Business

I heard of American Dream Auto Protect on Facebook and signed up for an auto warranty for my 2019 Ford. The coverage seemed to line up with what I was looking for in a warranty and when signing up, my interaction with the representative over the phone was satisfactory.

The representative presented an offer, but I wasn't thrilled with it and decided not to proceed, particularly since they pushed for my credit card details right away. At that time, I had an existing auto protection plan. A week later, on August 23rd, another representative, claiming to be a supervisor from American Dream Auto Protect, reached out with enticing offers. They proposed a platinum plan that matched my existing coverage, assuring me of a lower deductible and a reduced monthly payment of $99 compared to what I was paying before.

Jordan ** was very nice and knowledgeable. It was a pleasure doing business with him. Very nice experience. My husband and I both are retired and we have a budget, this young man worked with us and made this experience one for us to remember. We will be telling our friends about American Dream Auto Protect. Thank you.

Christina was very knowledgeable of the industry and provided valuable insights into the plans available and those best for me and my vehicle. She was patient, kind and reassuring. She worked with me to secure the best options available and I deeply appreciate her patience and perseverance.

I had a great sales call with representative Jay S. He was understanding to my service needs and budget. I'm so relieved to have American Dream Auto Protect providing coverage to my Range Rover. There's no substitute for peace of mind. I would encourage anyone to give them a call.

Mr. Sam ** is definitely an asset to the company, had I not had a great experience and conversation with him I would have definitely canceled my policy. I’m retired and will let companies hurt my feelings. Period.

The whole process was top notch, Roger who helped with the initial sign up process was very knowledgeable and helpful. Then after having buyers remorse and decided to cancel the policy after just over a week, the gentleman (forgot his name, sorry) helped with my cancellation request was even more attentive to my concerns and very supportive as well as helpful. It was extremely satisfying not to be pressured to reconsider my decision!

Michelle was very professional. She was kind and had a soothing voice. She let me explain my issue without interruption. She resolved my issue very quickly. I hope, if I ever have to call again, I'll get Michelle as my customer service representative.

It sounded good at 1st, 107 a month, ok I can do that. They called back 45 min later said, "Oh we made a mistake, it'll be $185." I told them I couldn't afford it, to cancel it, so I called today to find out why I haven't been refunded yet and I was told my account was stil active. To hold on, she would transfer me to someone who can cancel it and give me my refund, 30 minutes I was on hold then the phone hung up. I called back and all it does is ring.

Denied my claim after receiving several payments for not getting vin and mileage which is absolutely false. They stalled the dealer looking for a reason to deny my claim. I would advise you to stay away.

Never used your service but based on the professional manner my recent cancellation was handled, I’m certain that if I did need assistance it would be handled professionally. Thanks for offering the service and for being there when needed.

They Offered a retired U.S. Retired Military discount, worked with me to get the best lowest price on the best plan for Bumper to Bumper coverage. Gave a lower price with paying a one time payment instead of paying monthly. Much cheaper price with Bumper to Bumper coverage than some of the other car warranties companies. They were willing to do everything possible to get me one of their customer. They followed up with emails very shortly after our conversation on the phone.

DO NOT WASTE YOUR MONEY WITH THIS COMPANY. THEY ARE THE WORST EXTENDED WARRANTY I'VE EVER SEEN. I filed a claim with them and they refused to pay for the repairs and when I tried canceling with them they wanted to charge me $600 cancellation fee. They are scammers. Stay away from them

Rodger **’s professionalism and expertise was superb. I’d like to thank whoever hired and trained him. He was very knowledgeable and able to explain the services they render and the businesses successful history. Good help is hard to find so if they want to keep him on board they should pay him well. Thank you Rodger **.

Got text message with your name that my policy was to be canceled. Got DC 1st time, 2nd time got through to person. ****Possible other text & phone calls BUT did NOT have name attached so didn’t know. If phone calls, no messages left. ***Please….Put name on text, email or phone calls. Too many spam messages & phone calls to answer.

I called in and had a situation arise and customer service went above my expectations and helped me beyond! They were not difficult to work with and they went beyond the call of duty to help me in my situation!!

Spoke with Mr. ** to receive a quote and he was extremely unprofessional and pushy. I was so out down with the way he was acting when I requested that he call me back for payment as I was at work. I had to disconnect the call due to the harassment. He proceeded to call me later in the evening, and I informed him that I chose to do with another company and he became irate. He continues to call and text me; I had to block him from calling me. So unprofessional. I would never use this company.

I’m so pleased with the knowledge Christina has with the policies for extended vehicle warranty and have signed up for American Dream Auto protection. She was very responsive to questions I had which left me with knowing I have switched my extended auto protection plan to a better company. Thank you for hiring quality sales staff.

My experience with American Dream Auto Protect was very helpful and wonderful. It's the best experience from a car warranty that I've ever had. They was Knowledgeable. Very courteous with me and my needs. I will give them ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️.

Took truck in for repair. Turbo Actuator went out. Took to dealership, Turbo is covered under policy but they refuse to pay for the actuator replacement. Which is part of the turbo. Feel it should have recovered. Wire harness sensor for reverse needed replaced. Said not covered. Policy shows electrical issues. I’ll cancel this policy and look for another!!!

I just signed up for coverage. I was helped by Frank **, the senior sales manager. Frank made it so easy to sign up for coverage. He was kind, knowledgeable, and very professional. He gave me the senior discount, and waived a substantial fee, which I greatly appreciated. The whole process was very easy and efficient. It is truly amazing what I’m getting, for $134 a month. No contract, no nonsense.

I spoke with Sonia initially about charges that appeared on my credit card statement. She was so pleasant in explaining that I would need to speak with someone in another department. I then talked to Cory (?) who was able to resolve the matter in a few minutes. Both Sonia and Cory represent your company well. Many other companies I chat with could benefit by listening to how Sonia and Cory perform their jobs.

Excellent customer service, a great experience. I do not like feeling as if I am being pressured into a sale. Excellent conversation with Sonia. She provided a lot of information that made it ease to make my decision. I am recommending Sonia and American Dream Auto to relatives and friends. I am looking forward to receiving additional information and cards. I did my own research on the top ten extended warranty company. Spoke with 3 companies choose American Dream Auto because I got what I felt was more informed information and services.

Sam ** customer service was excellent. He listened and was able to assist me. He was very kind and understanding. I give him 5 stars. Hands down one of the best customer service representatives I’ve had. He really solved a big problem I had. Thank you Sam.

Karina was very helpful and kind on the phone, and provided great customer service. I work with extended warranty companies all the time and American Dream has been a pleasure to deal with. Thank you!

I talked with several people at American Dream before I purchased my policy with them. I decided to go with them because of a bad experience I had had with endurance in the past. American dream managers guaranteed that they covered everything except maintenance items on the Platinum program. I did feel they were doing a pressure sale on me and that's the reason I called back and talked with them several different times before I purchased. They were pleasant enough but still felt they pressure me to buy their policy. Then there was a hard sale to give me to pay it all up front so I would not have monthly payments which I would never do with the extended warranty company like this. I was guaranteed I would have my ID card and contract email to me that day but it's second day now but I still have not received the email from them. Hope this is not an example of what I will get into if I have a claim down the road.

Great company to deal with, customer service from Shaun ** was excellent, and all the reps were caring, kind, knowledgeable and very thorough in their information for me on the policy. Great experience overall. Recommended, 5 stars all the way.

The sales experience was good. Now we will see what happens with any future claims. The one-time cost was competitive. Just hope the veterans that run the company back up their product when/if I need it.

I am a retired, disabled teacher. My 2011 BMW 4 door 328 I was in meticulous condition. I paid over 4500.00 for an Integrity warranty & the car only needed servicing one time at the dealership. I paid 1900.00 out of pocket for maintenance & minor repairs. I signed up w American Dream for protection since now my mileage was 149,000. 2 months after this platinum coverage an ABS module traction problem popped up on the dashboard. I had the car towed 60 miles to a reliable, certified repair station & American Dream said d it was "pre existing" quoting letter k on a contract wherein the print was so small you had to use a magnifying glass to read it.

American Dream had everything I wanted and needed for my Legacy. John was very pleasant and detailed with his customer service and went a extra mile to make my decision easier and I got the best plan for my car and budget.

Sonia's customer service was outstanding! She was very responsive, competent, professional, and resolved my concerns. She also provided information I was not aware of that prevented me from losing a $257 credit that was used to pay for the repairs.

This company is a scam, their sales team will tell you what you want to hear while the claims department will deny all claims submitted. I purchased the platinum plan "bumper-to-bumper" only to be denied any service requests submitted. They continuously state pre-existing conditions as reasons to deny claims! Avoid at all costs, Scam Warning!

I have never dealt with a more professional person as I did with Joe! He took the time to explain everything. Answered every question I had. Gave me the best deal ever! I highly recommend this company! The best in every aspect! Bar none!

This company is a scam. They will tell you whatever you want to hear when calling about questions on how their extended warranty policy works, but when it comes time to file a claim, they will deny it. I purchased and paid for the platinum plan for my new to me truck. One random morning my truck wouldn't start. After replacing the battery and the fuse panel (thinking that was the problem) and it still not starting, our local dealership told us the issue was the starter.

I've been with this company since October 23, find my first claim September 23, claim number **. Platinum plan cost a repair 3996.67, plan only covers 1820.64. I was misled. I advise anyone thinking about coverage run!!! I paid 2714.00, do the math

What’s I’ve learned about these warranty companies is that they are quick to take your money and when it’s time for payout they find every opportunity to deny your claim. NEVER AGAIN. I will save money.

I spoke to Michelle on 09/092025 in reference to my existing claim. She was able to answer my questions without hesitation or attitude. Best customer service I've had with American Dream Auto Protection

If you purchase, be aware that if your car breaks down to soon to your coverage active date, they will list it as a preexisting condition. Our car broke down in the middle of the highway from alternator failure and they labeled it this. How in the world do you drive with no alternator. I had driven a total of 1533 miles from the time I purchased until the time my car alternator went out.

Frank did a tremendous job, explaining the programs and coverages. I do have a peace of mind knowing my vehicle is fully covered for the next 5 years. I would definitely recommend American Dream. Looking forward to many years of wonderful service.

I had a very disappointing experience with this extended warranty company. I submitted multiple claims, all of which were denied. The reasons given included a supposed pre-existing condition and alleged overheating—despite the fact that my car has never overheated. My certified mechanic directly disputed their assessment, but the company refused to acknowledge the repair shop’s findings.

My contact with Rashonda this afternoon was an absolute pleasure. She was consummately professional, extremely prompt and courteous in resolving my issue. She reflects tremendous credibility on American Dream Auto Protect, and was patient and cheerful throughout our conversation!

Warning – American Dream Auto Protect. This company is deceptive. My contract said in bold $75 cancellation fee, but buried in fine print they added $250 after 30 days. When I cancelled, they charged me $350. Their response? “You should have read the contract.” Clearly designed to trick customers — beware before doing business with them.

My whole experience with American Dream has been great! The woman I worked with was Christina. She was very thorough and explaining everything to me and very patient with my having a hard time making choices. After talking to her my choices became easy and sensible! Thank you American Dream for all your time and patience that you've given me.

I think Joseph did a good job of selling me this insurance policy. He was accurate. He's consistent about what type of plan I have and I got the discount rate which I appreciate that he was courtesy for light and I could understand everything he was telling me and I have my wife next to me so she said that "This is a good insurance for you."

The best experience with online warranties, and all that that entails! Roger ** was the absolute best representative, and to know that I may call him anytime if I have questions. He is an expert at this, and disclosed everything I needed to know. His patience, and understanding was above, and beyond, and the extra help he gave me to make it possible to have this warranty is greatly appreciated. 🌺

The young lady that I spoke to today on the phone was very polite clear understanding of the English language. Pronunciation and volume. She was courteous, she was kind, she said yes, please and thank you, which in this world does not exist anymore. This is a company I definitely have as my extended warranty for my vehicle of a 2017 Honda HRV. They also offer veteran discounts which include payment arrangements and payment options for when you fall behind or need to make other arrangements. I would definitely go with this company. Because they are wonderful. I've dealt with other extended warranty companies that have been rude, inconsiderate, non-compassionate and just plainly out, not worth your money. Dream warranty is definitely the way to go.

Updated on 09/02/2025: Nothing improved. A rep called just apologizing and not knowing what kind of tactics are used. They reiterated that the refund had not been sent yet but did not know I had been told that the refund was deposited by a colleague. So again, for several weeks either the check has not been sent out or it has and I have been lied to. Without any proof of anything, we can only conclude that ADAP has not done anything.

Rating is for your system, NOT the agent. Sonia was great, very helpful. Your system, however, is not the greatest. Text out of nowhere telling me I’d be terminated today, phone number provided didn’t work, looking you up on Google gave several different numbers, several didn’t work and a really long wait time on hold with very poor connection.

Everyone showed excellent customer service and made sure I was happy with their product/warranty I received and that it met my requirements and expectations for the cost of repairs that was covered under the warranty.

If I could give zero stars, I would, and I DO NOT BELIEVE that the positive reviews on this site are real. My elderly father enrolled with American Dream Auto Protect, and in my opinion, the entire experience was exploitative and misleading. Their so-called “Vehicle Service Program” is FULL OF TRAPS IN THE FINE PRINT.

I was needing to review and extend my automobile extended warranty. I went online and looked for the top five extended warranty company and submitted an application for coverage to each. Jessica at American called me, emailed me, walk me through all of the coverage options and helped me understand those coverage and pricing at the end of the day. I decided this was better coverage than I have found anywhere else so I paid the bill and I will see if the coverage actually lives up to the ratings but as of today I’m a half a camp.

I spoke with Sonia at the American Dream Auto Protect customer service/claims department. She was very helpful and followed through on emailing me my policy's Declaration page. She certainly listened and addressed my questions and concerns when making the call. Her help was very much appreciated!

MS. ** was very professional and showed excellent customer service helping me today with all my needs for a smooth transition with American Dream Protect. She's the greatest. Thank you Rashanda for your expertise with my car protection warranty. God bless you.

I purchased a policy for my 2023 Escape on 18-Aug-25, but had not received my warranty card or other ID in the snail mail yet. The rep I spoke to today e-mailed a copy of my policy & mailed another copy of my ID Card.

Christina was very easy going and did not pressure sell me on this company. We enjoyed our conversations about anything and everything. She knew what she was talking about and was knowledgeable about other competitors. I loved 🥰 her east Jersey accent. We had a common bond and it was dogs. I give her 5+stars.

This company is a scam. Do not purchase! They will continue to take your payments if you do not send in your odometer and vin# after 7 days. Not to mention deny every covered item. I am pursuing legal actions.

Updated on 08/28/2025: After that review, I was contacted by a representative named Michelle. She kept saying she wanted to help me and asked about my experience. I informed her I wanted to cancel my policy, but I was told there would be a $250 cancellation fee, plus another $75 fee — none of which is mentioned in my contract. In fact, page 6 is missing from my contract altogether, which I find very suspicious.

I’ve had American Dream coverage for over a year. Bought my warranty about 92,000. Just broke 100,000. Long story short denied my claim two times. Say they don’t cover clutch’s. Informed them. My Jeep does not have a clutch. But I have a clutch drum inside of the transmission. So they said that part was not listed in my warranty. But in my warranty says all lubricated parts. And the clutch drum is a lubricated part inside of my transmission. They say if it’s not listed and what’s listed in my components, which with five parts that was listed on the transmission on what was covered under transmissions, torque converter, transfer case, transmission, case and a couple more parts which was listed as well as all lubricated parts. You can see policy in photos.

They will not approve any claim. They took 21 days to get me my answer. That sent a third party mechanic. It clearly states in my policy the part was covered and no mention of wear and tear not being covered. The Tie Rod was broken and it’s included in my coverage. They tell you a decision but you have no choice to talk to anyone to dispute the decision. The salesperson told me he was aware of the age of the truck. Not to worry because that’s what an extended warranty covers.

American Dream Auto Protect offered comprehensive bumper-to-bumper protection for my Mercedes. Setting up the coverage was straightforward; I called them over the phone and had a good experience with their customer service. While I haven't had to file any claims yet, the setup process was smooth and didn't take long. Unfortunately, I had to cancel the coverage as my car was totaled, but throughout both the initiation and cancellation processes, the customer service remained helpful and efficient. Though I couldn't utilize the service fully, my experience in setting up the plan was positive.

American Dream Auto Protect contacted me after I initially reached out to another company. Their sales pitch was compelling, particularly the part about servicing directly through the dealer rather than at secondhand auto mechanic shops. It's reassuring to know my car, a Dodge, is covered from bumper to bumper, taking care of all my needs at the dealership.

I drive an older truck and figured it might need some coverage eventually. The representative I spoke with from American Dream was truly down-to-earth and communicated with me like a person, without any high-pressure tactics. Unlike other companies I contacted, where the sales pitch was aggressive and impatient, they just calmly provided me with the information I needed.

Had to delete my first post and replace it with this one because they did reach out to me and we were able to work out an agreement that helps me out a little, so for that, I'm thankful!

The sign-up process at American Dream was straightforward, though I found the pressure from the representative a bit high. The sales representative tugged at my emotions by explaining he needed this sale to support his family, which ultimately influenced my decision to go ahead with them.

American Dream Auto Protect contacted me regarding an auto warranty, and I decided to give them a chance. The representative I spoke with over the phone was polite and answered my questions. One small concern is that I haven't yet received any paperwork, which I was told would arrive in 5 to 10 working days. I was informed there's usually a 30-day waiting period before the policy becomes active, so paperwork may be closer to that time. If I don't receive it by next week, I'll need to contact customer service.

I've been subscribed to American Dream's service for a month now, and I'm quite satisfied so far.

I read the reviews and chose American Dream Auto Protect. Although there was a bit of overlap with the dealer coverage I already had, the sign-up process was smooth thanks to their professional customer service. The representative was extremely patient, explaining the details in depth and answering all of my questions comprehensively.

Michelle reached out to discuss the review. Did what she could to make things right.

When I requested information they promised they cover everything in my car. After 2 months they send me an update on the policy excluding almost everything. After my car went for service and a transmission was needed the provided all the wrong information and later requested a dismantling of my transmission at my cost for inspection that took almost one month, so far my car is been in the shop for 3 months and now the denied my claim for being regular use and tear of my vehicle for not maintaining in good service. I just changed oil to the engine and transmission after I purchased my vehicle 4 months when I purchase this policy. American Dream is not an honest co to do business and they will pull every excuse to not cover the claim. They are trained to take you for a right and take advantage of consumers. Don’t use them at all.

Save your own money. Use a credit card. Relying on American Dream will cost you thousands and all claims denied. Platinum package- whatever the case. They won’t cover it. Complete waste of time and money.

Updated on 08/20/2025: Beware of the small print!! Beware of the small print! American Dream representatives will sound very thoughtful when making a sale for their service. Once you are in they will do everything to find a reason in the small print as not to cover a service. I admit I did not dig deep enough into the details of the contract. When one does you will find that you are not getting the value you pay for. GO SOMEWHERE ELSE or you may be left with a repair bill you thought would have been covered.

If I could rate below zero stars I would. They promise so much when selling you a policy but all of it is lies. They are scammers and very deceitful. Stay away from this company. They denied me claim for no reason. The dealership was shocked that they said there was no mechanical failure even though the cooling fan did not work.

I spoke with Jordan ** and he was outstanding. American Dream Auto Protect saved me more than my current Extended Warranty Company. I love the customer service provided to me by Mr. **. He was very informative as well.

I am so impressed with the excellent customer service from the first hello to the end of our conversation! My Rep was thoughtful and worked to get a policy that was a match for my needs. He explained things clearly and gave me his direct number. This company has a solid reputation and now I can see why!!!

I was driving my 2017 Chevrolet Traverse and the vehicle started to shutter. I took the vehicle to an ASE certified repair facility. After diagnostics they determined the vehicle needed a new transmission. We filed a claim with American Dream Auto Protect. They sent their adjuster. He had the vehicle less than 5 minutes. The claim was quickly denied with little explanation. The repair facility recommended I take it to a dealership. I did so. They charged me transmission and determined it needed a new transmission. We filed another claim with American Dream Auto Protect. They replied that the claim had already been denied.

Updated on 08/12/2025: So after emailing the address they listed I did not receive any correspondence. Not even an auto response with a "we received your email and we will be in contact with in ...." So I called and asked to speak with a resolution manager. I was told no one was available and would it be okay to have them call me back. I said so far the track record for return calls is zero, but I would take a chance. He then hung up on me. Seriously doubt I hear back from them via email or phone call.

I needed a warranty for my Chevrolet Traverse, which had about 45,000 miles on it and after a quick Google search, American Dream Auto Protect was the first company I reached out to. The main reason for getting the warranty was to have peace of mind in case the vehicle breaks down.

Updated on 08/15/2025: American Dream won't pay what they promise. When American Dream responds on review sites that they want to resolve the issue it is simply for show! When you call for resolution about a claim that they have denied, they say the claim is now closed and because it's now closed, they can't do anything about it. Because I finally paid my own repair bills that American Dream should have paid, they say I now have no right to contest the fact that they didn't cover it? That really sounds like a scam to me!

The representative I spoke with during enrollment was excellent; he clearly explained all the details and secured a very good deal. This was reassuring, given that reviews online vary between positive and negative experiences.

The representative I worked with was a good salesman, and I'd recommend American Dream services to friends or family due to the comprehensive coverage they offer. I'm very satisfied with the protection and the ease of getting everything set up. Although I haven't filed a claim yet, I’m confident in the coverage. Overall, I'd give them high marks for their service and pricing.

American Dream Auto Protect reinvests profits into their service quality rather than extensive advertising, unlike other familiar brands like CarShield or Endurance. This perspective was both unique and appealing.

I received a call from a salesperson from American Dream and the customer service I received over the phone was excellent. The coverage that they offered met my expectations and they promptly sent the contract to my email, although I haven't had the chance to look it over yet. The signup process was straightforward and hassle-free. Overall, I found the professional handling and customer service experience with American Dream to be outstanding.

Great customer service, helped get me a military discount and gave me a lot of information that make sure my decision to get a plan that took the worry out of car issues that can come up anytime. Christina was super helpful, knowledgeable and great to work with.

American Dream Auto Protect impressed me with their excellent customer service, along with their pricing and coverage options which just clicked for me. Although I've only made a purchase and haven't filed any claims yet, the service during the purchase was exceptional. They were very helpful, answered all my questions, and even went beyond my expectations for a car warranty service. I'm covering my Cadillac with them and from what I've seen, their offerings beat other competitors, especially in terms of pricing and coverage. So far, I'm quite satisfied with my decision to choose American Dream Auto Protect.

Setting up the policy was straightforward, and a phone call with a representative made it hassle-free. The representative was professional, knowledgeable, and not pushy, which was something I appreciated.

While researching, American Dream Auto Protect came up as a viable option, and soon after, one of their representatives contacted me, making the decision easy since their offer sounded reasonable.

American Dream Auto Protect is not a true warranty that gives peace of mind. Instead of reassurance, it often brings surprises and denials when you need coverage most. In contrast, while CarShield has its stipulations, it has never left me without peace of mind.

The American Dream representative who assisted me provided all the necessary information, which ultimately led me to purchase and pay for the warranty outright, opting for a five-year coverage deal. I considered it a calculated risk due to the mileage on my car, which had reached 93,000, and felt that having insurance was important.

We took out a policy with American Dream for my Chevrolet Blazer and I’ve been with them for a couple of months now. It seems like a solid choice. The process of setting up the coverage was straightforward, and what sold me was the reasonable pricing. Despite the 30-day waiting period and a $75 deductible, it wasn't an issue because I appreciate the flexibility they provide, allowing me to choose any mechanic I prefer and I know a skilled mechanic who previously worked at Chevrolet. Chevrolet tried to give some information to him one time on how to fix something and he laughed at them because he knows more than they do.

Worst company to go through. Go through anyone but this company. Company's complete dog poop. Any company, but this company would be better than this company. Use any company but this company. Worst company ever. They deny all your claims.

I was with another warranty company and their rep convinced me that they were a far better company. I got a platinum plan and they said it pretty much covered everything. Needless to say, my car goes into the shop and they covered NOTHING. They told me they would apply $1800 dollars ONLY because I was a premier customer. I asked how much I would get back if I canceled all my policies and even that was extremely low compared to what I paid. I will be looking for a BETTER company.

This was supposed to be 89.00 locked in and now it’s 119.00?? Please call me. I need this fixed. And would like to stay with you but if the price won’t go to where I was quoted the first time I’ll cancel and demand a refund.

Called months ago to get a quote, decided at the time I needed to hold off, took money TODAY without consent for a deposit that I did not authorize. I haven’t signed anything, I haven’t agreed to anything. I want my money back.

I had a great experience with Roger **. He was respectful and informative about the plan. His expertise and communication skills were solid. I am giving American Dream a chance and hope they deliver on the promises.

As anyone else experienced this issue with American Dream Auto Protect company, on Tuesday, June 17, 2025, I canceled my policy because I sold my vehicle, I reached out to the company and spoke with Representative Calvin **, who informed me that it would take 18 to 30 business days to process the cancelation and mail out my refund check. Ok, but strange way of doing business, so I compared this experience with my 2023 policy cancelation experience with Raymond **, Claims Manager, and I received my refund in 10 days.

My rep. Paul was very helpful by explaining everything to me. I think I will be happy with your company but as for now I can only speak for my introduction to your company which was an exceptional presentation..

I had a very good experience with the agent I spoke with. He explained everything to me and answered every question I asked. He was very professional and really worked to find a plan I could afford. He saved me some money and provided excellent customer service. Thank you Mr. **.

I recommend, without any reservations, American Dream Auto and their representative, Peter **, to anyone seeking the most comprehensive and economical mechanical breakdown coverage for their vehicle. Peter was a consummate professional; he provided clear and complete information, was very courteous, and reflected tremendous credibility on his employer. My new plan is comprehensive bumper-to bumper coverage on my 2019 Kia for 6 years/72,000 miles!

I had a wonderful experience with Sonia. She was attentive, friendly, and genuinely committed to helping me with my needs. Her professionalism and positive attitude made the entire process smooth and enjoyable. I highly recommend her for excellent customer service!

Joseph was phenomenal, he put my mind at ease right at the onset of the call. He was very professional and courteous with a touch of humor. He was very efficient and solidly honest. I am very happy with the outcome and felt good with honesty. Joseph did a great job!

Very pleased with the service I received from the young lady. Very informative and happy to answer any questions for me as well as letting me know what to do if a problem came up. Very, very, very pleased with her service and personality.

I canceled after I bought a new car. They still are charging me 2 months later and refuse to cancel my policy. Canceled after I bought a new car. They still are charging me 2 months later and refuse to cancel my policy. No one responded to my calls and the salesman email is no longer in service. William

★☆☆☆☆ – Extremely Disappointing and Misleading. I strongly advise others to avoid American Dream Auto Protect. In my experience, this company operates in bad faith. Despite paying for a warranty policy, every single claim I've submitted has been denied — often using fine print or technicalities as an excuse, even in situations that were urgent and clearly covered. Most recently, I had to complete a necessary repair before getting their so-called “authorization” due to time-sensitive safety concerns. Instead of understanding the situation, they denied the claim again and fell back on contract language to avoid responsibility.

Michelle was very helpful to my request about my information on account. Made sure everything that needed to be done was executed. I was not understanding the coverage of the contract. She explained so I knew exactly what it was.

This review is based on my personal interaction with Sonia **. She was informative, patient and able to answer ALL questions I had in a timely manner, while confirming specific details. I appreciated her professionalism and additional assistance.

I've been a customer for over 2 years. Thought I had found better rate but after speaking to Sam, he gave me a great new rate. He was professional, very helpful and his customer retention skills are phenomenal. Thanks Sam and American Dream!

I purchased a Platinum extended warranty from American Dream Auto Protect in December 2024 for $3,500, thinking it would cover major repairs on my 2015 Jeep Cherokee. Big mistake! When I filed a claim in May 2025 for covered issues like fuel injector failure, spark plugs, EVAP system, and throttle body service (totaling ~$2,426 based on dealership diagnostics), they stalled for months with excuses. First, they denied it citing "improper prior repair" without proof, offering only a pathetic $400 "goodwill" gesture. A similar prior claim (fuel injector #5) was approved easily at the same dealership, so why the inconsistency? I had to involve lawyers to appeal, leading to inspections that confirmed the diagnostic codes but still left the claim "pending" indefinitely.

I went online and looked about American Dream Auto Protect. I was looking about it. They offered the much cheaper price than the other companies. I got the bumper-to-bumper and my deductible is cheap. I am a single parent so I need the best deal possible. I've never had an issue contacting American Dream; even when a payment didn’t go through, their customer service was responsive and handled it immediately. I'm considering adding another car to the plan.

I spoke with Sam ** this morning from American Dream auto warranty, I had to cancel my policy unfortunately because my car was totaled. He was so kind and respectful and he canceled my policies for me without any worries. I really appreciated him. Thank you Sam.

So far, I've had a good experience with their customer service. When I called to sign up, the representative I spoke with was quite pleasant, leaving me with no negative feelings towards them. I've remained with American Dream Auto Protect, which speaks to my satisfaction with their services.

They reached out to me and help me to understand the findings.

I had American Dream on my 2019 Chrysler 300. I initially thought it would be the best fit, but my experience did not live up to my expectations. When my transmission failed, they did not cover the repair costs as promised. They attempted to sell me another policy, claiming it would cover more. This was frustrating as my original policy was supposed to provide comprehensive coverage.

Very nice interaction with Roger **. and Jordan. A+. Also very nice coverage for my car and priced just right. Covers everything that’s needs covered and is good for the remaining time for my car to be on the road. I’m retired so I don’t travel a lot to and from grocery store and or the doctor's office.

He gave me numerous examples on why I should buy this insurance for the car. So if it breaks down anyways I can take it anywhere and they can fix it if possible. Was very friendly and social. I would refer to others.

Mark resolved my concerns about my payment not going thru and was very polite. Will definitely recommend to my friends and family if they need a car warranty. Hope the company will In good standing in the future.

As a first time customer I had a few bad experiences with some other companies that turned me off from purchasing any type of auto warranty. Your representative (John **) was very helpful explaining American Dream Auto Protection Plan with me. He took the time to listen and answer all my questions and concerns.

Roger ** was knowledgeable about the product and process at American Dream. Once his excitement of our initial conversation started he was a super great dude to work with and I am happy to know that if I happen to need a repair I have Roger to help with the process.

🔴 WARNING: Avoid American Dream Auto Protect – Unethical & Unprofessional. This company is a nightmare. I’ve had two claims with them—both wrongfully denied. Most recently, I filed a claim for a failed bearing in my 2020 Mercedes GLE 350. My vehicle is a Certified Pre-Owned with full Mercedes maintenance records. Yet, they denied the claim citing “engine overheating”—a diagnosis my certified mechanic completely refutes. Their behavior was disgraceful: no proof given, no inspector report, no proper explanation. Emails ignored. Calls dropped. Supervisor access refused.

Mark Did a Great Job on Cancelling My Policy because My Wife did Not want to Pay for the Warranty. I will definitely call American Dream Auto Protect when I Get a New Wife in the Future. I Will Recommended American Dream Auto Protect to My Family and Friends.

Sona was really quick to helpful with the problem I had and got quick results on the payment I had bounce from my account. With her quick abilities I was able to get to other things I needed to and not be on a call all day. Thank you

I had a bad experience sales rep..So when I call the rep back I was put on hold. Was out any answers to the problem at hand. So I called back upset. Want to cancel my terms for the lack of business respect (bad business) but I spoke to Calvin ** and he went back on my policy with me and changed a little to my policy. I'm very happy now. Thanks Calvin...

Our Vehicle was destroyed upon a confrontation with a tree and the tree won. The confrontation caused our vehicle to lose its ability to function anymore. We forgot to call to tell American Dream Warranty that we no needed the warranty for the JEEP no longer was unable to function but we still had our son who was in the hospital fighting to recover. Once American Dream's representative name Cory ** was informed of the accident he immediately addressed the incorrect continuous billing and then asked if everyone involved in the accident was okay. I responded yes and I then told him thanks for his concern.

Your Customer Service Representative showed EXCELLENT CUSTOMER SERVICE SKILLS. Well knowledgeable and friendly. He reached out to take care of all my personal needs. He took his time to identify me as a customer in order to fill in my needs. Discounts were really appreciated.

I just want to start by saying thank you to Michelle. She was excellent, very knowledgeable, very patient. I explained how I was having difficulties with the dealership service advisor concerning our warranty. Michelle provided me with the information I needed to give to the dealership in order to start the process for repairs on my vehicle.

Sam ** was extremely helpful and respectful. He was able to provide me with the best plan. He resolved every concern I has. I am extremely happy with everything. Amazing people with outstanding service. I recommended you to two more friends.

Sam was awesome, he's help me out a lot. I really appreciate his time and patience. I needed to cancel my policy at this time and he completely understand my situation and he didn't try to force me to keep the policy. But I assure him that once my extended warranty on my car expires, I will definitely come back to American Dream extended warranty. I feel very comfortable with this company.

I was pleased with the information that Brock provided in letting me know what was covered and the total depth of the service policy. He was patient and understanding and very knowledgeable and was able to answer all of my questions.

Sales person was very easy to understand and pleasant. I was able to explain the situation that I wanted, and his answers were easy to follow. The price was very reasonable. I would recommend this company above all others and truly hope that others feel the same way. I truly will stay with this company.

Sonia the representative handled my billing issue so my warranty didn't lapse. She did everything she said she was going to and reached out first thing Monday morning as planned. Appreciate the excellent customer service. Really appreciate Sonia and ADAP for working through my payment arrangements over the weekend while I was out of country. My card was declined and Sonia at ADAP made arrangements for me to use my debit card once I got back to states on a secure connection.

Frank was amazing. He went through every detail to make sure I understood every aspect of my purchase. Frank is a very kind man. He is a company man who takes pride in his job. You feel like you're his only client. The warranty is fabulous. I don't have to put and additional 1000 miles on my car like other warranty companies. Highly recommend frank and this company.

MS ** was the representative I spoke with upon my contact with American Dream concerning the expiration date for my policy. MS ** was Courteous and Professional. MS ** made me feel VALUED. She reviewed my policy; Answered all questions. MS ** provided me with the Excellent Customer Service I EXPECT from ANY/ALL companies. Thanks

First experience with them. The enrollment was relatively easy and the coverage looks good. I can't give a full review until I experience them after the sale if there is a claim. Hopefully they will be better at communicating than the last company I tried. The last company I tried denied a claim then when they agreed it was OK, Payment has yet to be received so I canceled it.

My wife's car was covered by American Dreams. She filed 3 different claims in one year, and all were declined. There's always a reason why they will not pay for any repairs, even the small ones! They always find an I clause in the contract that eliminates their responsibility to pay. This was a great concept or Idea, but it's just a con Game! I would not recommend this car warranty for any reason, even if I were paid to recommend it!

I would like to say THANK YOU VERY MUCH for Sonia. She was very nice and helpful in help me to do my PayPal payment. Very nice and easy conversation and Information to where I can use to fix the car when it is needed. Sonia have a nice and blessed 🙌 day.

Sonya was very courteous and really showed concern about my car care needs. I would definitely recommend American Dream Auto to everyone. I already gave 5 people your info to get a policy with you. I hope they get your services as well. It's really comforting knowing that I don't have to worry about having large amounts of money for my vehicle. Thank you!🌟

Sonia is the only one that actually gotten where I needed to go. Pointed me in the right direction to speak to a representative that didn't answer nor hang up on me. While the gentleman I've spoken to did help me out in completion. If only this company's customer service were like these two (2) it would be more recommended in my book.

Calvin was very helpful & informative. He was professional during our conversation. He help me understand the contract a lot. He gave me a new start date for my contract. He totally understood my concerns for as warranty for my vehicle. He did mind being on the phone for a lengthy time. I appreciate his patience with me. That shows & tell a lot.

I went with American Dream Auto Protect when faced with the need to renew the auto warranty for my 2019 Santa Fe. Initially, our credit union offered a solid warranty when we purchased the vehicle a few years ago. It always served us well, covering up to 120,000 miles, but given our high mileage usage, renewal offered less coverage for a higher price.

Professional and very helpful. No mile requirement. Helpful and answered all of my questions. Cover almost all parts of the car and I can choose my mechanic. I can also take the car to the dealership. I had a great experience with my salesman. I would recommend them to anyone. Thank you very much.

I expressed my concerns with the reviews I was seeing. Associates Louis stated he would get a manager on the line to clear up any misunderstandings. I was in the process of signing up, credit card information already given and then the line hangs up. This only intensified my angst based on reviews stating you all were scams and mechanics did not like to deal with you. Please have a manager call me, I need reconciliation with what just happened or I need a full refund. Thank you for your quick attention to this issue.

I had problem with automatic transmission. Took it to Ford dealership and they found the problem to be a torque converter. American Dream wanted to go further and check the transmission as well. The problem is that they wanted (me) to pay for the tare down of the transmission. So I ask them, what am I paying you for? They tell me it's just the way it's done. So I go to cancel my service and they say I owe them $299 to cancel. These guys are total scammers. Don't use this company. You will regret it!

I had an issue and called. A very nice woman named Sonia answered my many questions and fixed the problem for me. Very professional and polite. Was an absolute pleasure to speak to even though I was a little agitated. I must tell you I’m impressed with the interaction with this company. Real people. Thank you.

I called, and someone told me to call back the following day and I did and was transferred to customer service, but no one answered my call for more than 45 minutes, which was a few minutes before they closed. I was queued at number 4, but at the end of 4 minutes of waiting, I was then bumped to number 5, that was when I knew what could happen and I was right.