American Dream Auto Protect Reviews

The Jeep dealership is trying to work with them, but I had to call them and tried to talk to them but all I got was more questions, and I am without a car. I bought the Platinum plan and trying to use it for the first time. So I told Dealership to go ahead and fix my car and will pay the bill. I should have checked this company out before I paid the big bucks. I hope I can get my money I paid them for nothing back.

Corey(?) took excellant care of me. He added the emissions & electronic packages that I paid for but were not listed on the contract. Thank you Corey once again.

Updated on 06/02/2026: Be aware of misrepresentation and fraudulent practices! The American Dream Auto Protect sales rep quoted me their best Exclusionary Package, including the Electronics Package, Seals and Gaskets, and Emissions/Exhaust (stating it would literally cover bumper to bumper), all for $117.60 per month for 25 monthly payments providing me with a 5-year extended warranty package with unlimited mileage for my car. When I received the contract, I discovered my credit card had been charged $134.28 for the first month and the package "EXCLUDED" the Electronics Package, the Seal & Gaskets Package, and the Emissions/Exhaust Package.

Answer all questions and it was rapid service. I was very happy with them. Helped me with setup. Told me that they would send my contact by personal carrier. This was warranty sounds very fair. The payment option was very useful. Will shop again.

Don't do it! Horrible company to work with. BBB rating of F. My car has been in the shop for a week and they haven't even reviewed the claim yet. They even gave me a number to another warranty company when they were closed (supposed to be open 24/7). I was worried when my dealership hadn't even heard of them, but this has been a nightmare.

I have a contract with you. I have been trying to call to end the contract. I called 5 times and 45 minutes each time it rings no one answers. I finally got a call from customer service 5-18-26. I told them I do not have the car. It was in a wreck and totaled, and no replacement. She said I am due a refund. Ever since then you are texting me that I owe a monthly payment as of 5-22-26. I cancelled it you know it if I do not get a cancellation and refund by mail very soon. I'm not going to report you to FTC. I will report to FBI about fraud and they will raid you. This is not a threat. It is a promise. You have very bad reviews with BBB and FTC. I wull drive to your office with the local news media. Bad media is worse than taking you to small claims court. I will call the state where your business is located and have license revoked. I will be knocking on the front door. This is a true statement which can be used in court.

Wow. Just wow. I am appalled by this company. I requested warranty information from a third party website about extended warranties. American Dream reached out and gave me a quote. I told them I wasn't going to move forward with the purchase until I had the keys to the vehicle in hand (because I haven't purchased it yet) and I'm still getting quotes!

The salesman, Josh **, did a fantastic job convincing me that I needed to get the additional extended warranty protection because I wouldn't get the Platinum plan at this price if I waited. I was told the monthly payments would be automatically charged to my credit card for the amount of $912.49 - $912.50 for three months, a total of $3649.99.

The salesperson stated platinum coverage for our vehicle would cover everything gasket down to seals and gaskets. Only thing that would be wear and tear paint, lights, brakes, tires etc. Have a claim 3 months later and get denied. But not only that I was told to take the vehicle back to the repair shop and leave it the duration of the claim process. I called the shop to let them know and was told they had already denied it.

The 5 star review is for Saran not the company or the customer service rep Joseph. Saran with cancellations and was very helpful and pleasant to speak with and helped me with what I needed. But the first call I made I talked to a Joseph who tried to transfer me and the line disconnected. He proceeded to use the F word and cuss me out stating I can’t just hang up and call back. When I tried to explain his call didn’t transfer. He hung up on me. Was able to find the direct number to cancellations. And like I said Saran was great.

I had to cancel my account and the young lady that helped me was very meticulous and made sure that my issue was resolved, went the extra mile. She was very understanding and attentive to the situation at hand. She was not reading from a script and was attentive to common sense issues. If more people worked with a moral compass like her business would be much better off.

Peter, was very knowledgeable and made sure I understood all that was being offered to me, with a with an outstanding monthly payment. Also informed me of payments for my wife toyota avalon. Pete went over all areas of coverage and different all the benefits American Dream offers.

They don’t seem to understand how Do Not Call works. They are relentless and just call from a different number every 30 minutes. I kept blocking and they kept calling. Answered one of their call, told her to put me on do not call list and she just hung up on me and continued calling. Also texted multiple people and told them do not contact me any further and it still continues.

I haven’t had to use it actually, but I just had some work done on my Murano and I just use a regular credit card and pay the mechanic off before I remembered I even had this extended warranty if you will a new dealer from the factory warranty so I hadn’t filed, but I talked to a lady from your office the other day and she was gonna email me something and then I was gonna send her a receipt that I paid my mechanic and he can be checked out. He’s an excellent mechanic in fair the first two times I had in my car. He gave it back to me and said well that wasn’t an issue and wouldn’t accept any tip money for checking it out or anything like that and when I get into a town, I find a mechanic and I stick with them anyway. I haven’t gotten that email yet not because you haven’t sent it but I just need to check email so what’s get this thing worked out.

I was helped by Corey in finance. WOW!! What a help he was! Not only was his help immediate, but he did it with care/concern, and professionalism. If HE is indicative of the average employee, then this company should be TOP RATED! Thanks Corey.

I was calling to cancel my contract, but thanks to GOD Ms. ** returned my phone call and showed me more concerned than I had received from the others. And because of ** commitment to serve the customer, she changed my mind about the company and my decision to cancel my contract. Thank you Ms. **. Amen.

I called my auto warranty company, American Dream, two weeks ago to check on an item on my Jeep to see if it was covered. I spoke to a representative and explained the problem. I was told it was covered. I brought my Jeep to the dealer and was told the part needed to be replaced. I gave them the warranty, and they said they would take care of it. I got a text from the dealer saying the claim was denied! I called American Dream, and they told me that the repair was not covered!!! I asked for a supervisor and was connected to Christina **. I explained my situation, and in a short period of time, she corrected the situation to my satisfaction. Christina was a good listener and was very understanding and professional. She also updated my information on the policy so it was now accurate.

Had ADA for past few years, yet to need them - I reckon that can be a good thing, but it is a chunk each month to pay for not using the company. I hope if the time comes I do need them, they will hold up their end.

DO NOT purchase an extended warranty from this company. Filed a claim that took 3 weeks to decide that my claim was denied because they claimed that my car had pre existing damage prior to purchasing the warranty, mind you that the customer service reps said although you may not notice but pre existing damages where happening...hmmm. In that case, every vehicle on the road has pre existing damages happening that you don't know is happening they claim. And they can deny a claim. So what's the purpose of having a warranty then if you claim this. And mind you, they wouldn't refund the money I paid for that I couldn't use because they said my car had pre existing damages occurring. Make it make sense. Horrible company, BUYERS BEWARE!

I originally got CarShield, and they have a policy where the computer is not covered if the car has over 100,000 miles. But someone from American Dream Auto Protect called me a day or two later and went over the policies, and it was a complete coverage similar to the manufacturer's own warranty, but was cheaper. It was a no-brainer. I chose American Dream. I'm still waiting for my hard copy and my ID cards. I texted the rep about me not receiving my stuff yet, and he said he would get ahold of the shipping department and find out what's going on. That was over a week ago, and I still haven't got it. I'm getting a little nervous.

Good service

I paid American Dream to start a policy with them, but I've never heard back from the company. I've never gotten any paperwork. I signed up three weeks ago

The enrollment process was smooth and no hard pressure sales call. The representative appeared to be honest and included “God Bless” and welcomed my service. One thing I like about this warranty company, John mentioned the company is not a brokerage nor third party company. All business and my contract is with them directly. So in other words, no middleman.

I signed up with American Dream about three days ago as my Cadillac is not under warranty and I wanted it to be protected. The process was completely easy. So far, I'm 100% satisfied and would recommend them.

My experience talking to a representative was awesome. She was very helpful, answered my questions and was very polite. I wouldn’t get any answers or anyone answer my questions with a different company. I’m glad that I was able to sign up with American Dream.

I was impressed with the helpfulness of the young man that reached out to me. I signed up with American Dream Auto Protect and I've been with them for a month. Downloading the information was somewhat difficult, in as much as I'm not computer literate at my age, so it could have been my problem. It would have been easier to just send me the information in a booklet or a welcoming package as such than for me to have to download stuff.

I was thrilled to learn that American Dream Auto Protect was rated in the top three Auto extended warranty companies. They also had great customer reviews. I had a situation where my credit card was compromised. Didn't realize my account was attached to it. I called customer service and had the opportunity to meet Robert, very knowledgeable, very professional. Solved my issue with flying colors. Thanks Robert, thanks American Dream.

American Dream Auto Protect was consistent about calling me back. I was a little confused, because at one time, the premium just kept dropping and then finally, somebody got on the line that I felt like they were telling me the truth. They said what the premiums monthly would be, and I was expecting something about that dollar figure, so I signed up with them. The rep who helped me was very helpful. The ones that had called prior were almost like fly-by-night.

I looked at American Dream's coverage and the pricing was a little bit better. Some of the places would tell you a certain price, and then they would add taxes on it. It would be a lot higher than what you're expecting. I signed up for two other plans before I took this one from American Dream. I canceled those. The guy that worked with me explained everything really well. I hadn't sat down and read the policy completely, but from what he told me over the phone, it sounded like the coverage is good. Everything went well.

American Dream Auto Protect offered to cover the battery on my car, which is what I was looking for. The representative who helped me sign up was very nice, very friendly, and he listened. He gave me all the information I was looking for. He didn't mind that I double-checked that he was saying what I thought he was saying.