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Buyer's Choice Award Winner

American Dream Auto Protect Reviews

4.1
2,268 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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Author picture
Edited by: Morgan Cutolo

About American Dream Auto Protect

American Dream Auto Protect sells three levels of vehicle service contracts, also called extended auto warranties. These plans are available for both new and used vehicles. You can also customize your policy so you don’t pay for coverage you don’t need. American Dream Auto Protect’s service department is available 24/7 to answer questions and connect you with its network of ASE-certified mechanics.

Visit americandreamautoprotect.com
Pros
  • Covers new and preowned vehicles
  • Three plan options
  • Network of over 50,000 mechanics
  • 20-year age limit on vehicles
Cons
  • No online pricing
  • Not available in California or Washington

American Dream Auto Protect Reviews

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    Page 11 Reviews 1275 - 1425
    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Nov. 27, 2024

    Company is completely unprofessional. After having an issue requiring engine to be replaced, they denied claim. When trying to contact them to find out why, they said they would have a supervisor reach out because they can not transfer you to one. After 2 days I call back and get sent to vm or the line disconnects. Finally just trying to get my money back and still can’t get ahold of anyone. Watch out for companies like these.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed Nov. 27, 2024

    I called today, very hesitant about purchasing an extended warranty. David was very professional, concise and easy to talk to. The price was fair, and I don't feel as though I was pressured into anything. The policy covers everything I am most concerned about owning a Mini. I would recommend anyone that is considering an extended warranty, give David ** a call. Thank you.

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    Claims HandlingStaff

    Reviewed Nov. 25, 2024

    Ryan ** is a rockstar. Super knowledgeable, friendly, and gain my business like a champ. I hope to never have to file a claim, but in the event I do, I trust I'm in good hands with American Dream Auto Protect.

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    Coverage

    Reviewed Nov. 25, 2024

    So far so good. No issues yet, hope it works out if I do have an issue. Coverage to about 200,000 miles should be no problem for a Honda. They say it’s transferrable as well. No complaints from me yet.

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    Customer ServiceCoveragePrice

    Reviewed Nov. 23, 2024

    My husband shopped online and looked at a few things. It was between American Dream and Endurance. It seemed like American Dream was the best one to buy insurance from. They had very good reviews online, which my husband pays attention to. When we called Endurance, they were arrogant and rude, and they were nonstop calling us. They were awful. Even if they were cheaper, we weren't gonna go with them because of their attitude.

    We kept calling American Dream back and forth because I wanted to see things online and read it. We ended up with the same guy every time we called. He was really nice and he answered all of our questions. For the most part, the only thing that they didn't cover that Endurance covered was the key fobs. Our policy went into effect on November 8th, and it's five years and 75,000 miles.

    One thing that does bother me is they sent A piece of paper in the mail and it says, “Vehicle Service Program. Definitions” but they didn't give us a card with the name American Dream on it with a phone number. If I get in an accident or I'm out of state or something happens, how am I gonna know who to call? American Dream could send me like a small index card just like my insurance card and I just leave it in the car. And if, for some reason, I should need it and I'm not home, then I know exactly what to do.

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    Coverage

    Reviewed Nov. 21, 2024

    American Dream made me feel comfortable during the signup, but now, I don't know where I can access the information. I thought they were gonna send me an actual copy. The guy said he was gonna text us. He was really nice. I liked him. He made it sound like the coverage was a bumper-to-bumper thing. I said, "Okay. So the electric doors are included?" He said, "Yes."

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    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingRates

    Reviewed Nov. 20, 2024

    When I did the search, I did the quote. American Dream Auto Protect immediately called me and said, “We heard you're looking for a car warranty. We have these different plans.” I said, “I would like the platinum plan.” The rep said, “Okay. That's 170 a month.” I said, “Okay. That's cheaper than what I'm paying now.” He said, “We need a $200 deposit.” I gave him that and they sent me my plan and number. It had a start date as to when I could use the policy. I got it on October 2nd. My start date was November 2nd. When I took my car to the shop, even though it went for something different, but when they did the lookover on my car, the dealership said, “You might wanna get this fixed and this fixed.” I said, “My warranty covers it. I should be able to use it. I waited for 30 days.” But they told me I couldn't.

    It was the arm controls to the tires. It was a suspension issue. But my car didn't go in for a suspension issue. I had already made an appointment to bring her in because she hesitated to start. They said I needed a new battery. I said, “That's not nothing.” When you take your car to BMW, they do a thing they call a 10-point check. They would send a video of everything that they checked, and not saying that you have to fix it, but they just let me know what was wrong with the car.

    American Dream said to me that the suspension issue was a preexisting issue. I said, “That shouldn't matter because when I paid $370, I waited for 30 days because that's what it said in the contract.” They sent me the thing that said I could use my policy after November 2nd. They denied it. I said, “I never told you guys my car was new. On top of that, my car didn't go in there for a suspension issue. It went in there for something else. So, if BMW is telling me that I need to fix this issue and then I go look on my policy, and I paid for that, then I feel as though you guys should approve the claim.” American Dream's rep said, “No. We're not approving the claim.”

    I said, “That makes absolutely no sense. I read over the policy when I first got it. There was a 30-day blackout. You could not use the policy before November 2nd.” She said, “The policy just went in effect November 2nd. And you took your car to the shop November 4th.” I said, “My car was already had an appointment to go to the shop. Whether I had the policy or not, I would have paid to get it fixed. But I have a policy. I gave you all $370. I want my money back.” They said, “We're not giving you a refund.” I said, “I'll be contacting the Better Business Bureau. Ain't no way in the world you're gonna tell me that you're gonna deny my claim and then also not give me my money back,” which made no sense when I stood on the fact that I was able to use the policy.

    It didn't say that I had to wait another month after November 2nd in order to use it. It said 30 days. I waited for 30 days. Even though if I didn't have the policy, I would have paid for it anyway. I don't want this because they are not holding up the end of their bargain. It was funny because when I went to BMW, I said, “I have a warranty company.” The rep asked who it was and I said, “American Dream.” He said, “I never heard of that.

    Right after I hung up, I made the complaint with the Better Business Bureau. I got an email from American Dream saying that they would refund me the first month payment $170, which they did, and would refund me the $200 for the initial deposit. But I don't like them. What made me leave was they said, “We can give you a better rate than Endurance.” I sat down and read their policy after I cancelled it, and they don't even cover half of the stuff that Endurance covers. They don't cover windows, tires, and electric. They cover regular stuff. They don't cover anything small. I should have just stuck with Endurance.

    BMW said that I had a leak from my oil gasket. American Dream said, “We don't cover oil gaskets.” When I looked over, I was, “Nothing. Not even windows.” American Dream doesn't cover anything. If you have power windows, they don't cover that. They covered the basic stuff. I said, “I'm paying $170 for this? The policy is really trash.” Stay away from them.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    CoverageTechPriceStaffRatesTransparency

    Reviewed Nov. 20, 2024

    American Dream had better price and the coverage they offered seemed more realistic for the age of the car and how long cars normally last. I cancelled my other provider who offered me a coverage that seemed too good to be true for my old car and went with American Dream. The rep was very patient and kind. They answered every question I had. They weren't rushed and gave full explanation. They did everything right.

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    CoverageTechPriceOnline & AppMaintenanceRatesFollow-Through

    Reviewed Nov. 20, 2024

    If this is the American Dream, I'm moving to Canada. Steer clear of this company at all costs. What an absolute nightmare. Even with a loss that is LISTED under the PLATINUM protection plan coverages sheet, and a letter from the dealership where the repairs were made, confirming that said damage was in fact at no fault of our own- the coverage was still denied. We are out almost 8 THOUSAND dollars after paying over 4 grand for the warranty itself. The numerous poor reviews on just their website alone should speak for themselves, but I will absolutely tell everyone I can to steer clear of this company, who won't do what they say and when you speak up about it (via online review), will have their legal team contact you to BRIBE you (with $250 - HA!) to take it down, in hopes of maintaining their FAKE 5- star rating. Save your money and your sanity.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    CoveragePriceStaffRates

    Reviewed Nov. 19, 2024

    I have three different vehicles covered with American Dream. The rep during signup was a little pushy, but she was nice. Their price is good, too.

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    CoverageStaff

    Reviewed Nov. 19, 2024

    My 2015 Ford Escape is covered by American Dream. It had 118,000 miles on it and you don't ever know when something's gonna happen. Transmission is $4,000 a motor. Signing up with them was easy and the rep was very knowledgeable. It's also reasonable.

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    CoverageTechStaff

    Reviewed Nov. 19, 2024

    I got American Dream for my Chevrolet Colorado pickup. I was needing an insurance that covered emissions and was told by one of their representatives that it covered emissions. But when I looked at the contract, it says emissions are not covered so I canceled. I have paid through December so it's canceled as of January 1st.

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    PriceBillingTransparencyHonesty & Transparency

    Reviewed Nov. 19, 2024

    Adam from American Dream reached out to me and we had a good conversation. I told him about my bad experience with another company and he told me what they do and what they don't do. He was very transparent and gave me a good quote on a warranty. So, I signed up for an extended warranty on my 2018 BMW 540i xDrive. I looked at other companies and I just wasn't really impressed with them. I had a gut feeling to pick American Dream based on their presentation, honesty, and flexibility in working out the payment plan to give me a great deal. I'll be reaching out to them because my check engine light came on and I want to see what it's about then take it from there.

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    Customer ServiceCoveragePricePunctuality & SpeedStaffRates

    Reviewed Nov. 19, 2024

    I was looking for an extended warranty program for my car and I went down a list of companies which included American Dream. I called them and they offered me a good deal. So, I went with them. I dealt with Peter and I had no problem signing up with him. He was really nice and he got me a good price for my plan. He was very knowledgeable, too. I had a 30-day waiting period before the coverage would start, but that's already gone by. So my coverage is in place now. My car is a 2022 Nissan Rogue and it's only got 20,000 miles on it.

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    CoverageStaff

    Reviewed Nov. 19, 2024

    I got coverage for my Ford Fusion 2014 and the reps at American Dream helped me to set it up. I was thinking to replace my car with the other one and cancel the policy, but they gave me a good offer for this November. So I'm still with the same car and let's see what happens in the future.

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    Customer ServiceStaff

    Reviewed Nov. 18, 2024

    When you call you are not on hold forever. When the agent AJ answer the phone he was loud and clear, very professional, could understand everything he was saying and he understood what I was calling about. Very good customer service.

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    Claims HandlingCoverageTechSales & MarketingPriceRefunds & PayoutsCoverage - Components

    Reviewed Nov. 18, 2024

    I regret purchasing their premium warranty. Just 2 1/2 months in, I had an issue with my air conditioner condenser. When my mechanic filed a claim, it was denied due to a supposed pre-existing condition. They exploit every loophole to avoid paying out claims. This company is extremely shady—make sure to read your contract thoroughly. They are focused solely on sales. Once you're signed up, it's denied claims, long hold times (45+ min), and empty promises. It’s a waste of money. I wish I had researched this company beforehand. They engage in fraudulent business practices and have fake online reviews. For more accurate reviews, check the BBB and Yelp. Avoid them at all costs! More accurate reviews can be found on the BBB and Yelp. Run!

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Customer ServiceCoverage

    Reviewed Nov. 17, 2024

    American Dream Auto Protect was what I was looking for. They made me some offers that extended my warranty out to almost 200,000 miles. The customer service was great.

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    Verified purchase
    CoverageTechPricePunctuality & SpeedStaff

    Reviewed Nov. 17, 2024

    I got my 2020 Chevy Traverse covered by the American Dream. The signup process was okay. The rep explained everything. I'm still waiting for a contract, though. But the cost and coverage are good.

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    Verified purchase
    Customer ServiceCoverageTechPriceStaffBillingRates

    Reviewed Nov. 9, 2024

    I called American Dream and they gave me a price. It was a little bit high-pressured, but I'm okay with that to a point. The problem is that they were supposed to send out the packet and I ordered that somewhere around October 4th. It was gonna come to my New Jersey permanent address. But it never showed up. When I spoke to the rep initially, I told him, "My vehicle is not in my possession. 'Cause it was in Virginia and I'm in New Jersey. For the mileage. And I don't wanna get ripped on the fact of the mileage." He said, "No problem. We can start it December or January. Call me." I said, "Fine." Then he told me he would send all of the paperwork. But I have not seen it.

    I called them before I left New Jersey because I'm a snowbird. I live up there about eight months of the year and I come back to Virginia just visit my family and my husband for about a month at a time. But it still had not shown up there. So, I called them and they said, "Oh, we'll send it to your Virginia address." I said, "Okay." That was on a Thursday at the end of the month. They told me that it would be overnighted. But they did not see anything, hide or hair since my husband keep a look out for it. I got down here in Virginia and it has not shown up.

    I called them again today and I'm a little pissed because they charged my credit card, but no paperwork. The rep said, "Oh, it went out on Monday." I said, "First of all, I called you last week. You told me it was gonna go out overnight." She said, "Well, no, it goes out in five business days." I said, "Well, you charged my freaking credit card. I'm gonna put a hold on it." But I was told again that it would be here in five days. I got a sort of contract in the mail, but I have no ID card. It said I need to reply within seven days.

    My plan covers everything from soup to nuts. For the price, it was not bad. My one question was if I have a problem, who does the calling? Is it me or American Dream, or the place I'm bringing it to? The rep said, "The place you're bringing it to." I said, "That's fine." But at the moment, I'm dissatisfied because of what's going on.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Nov. 6, 2024

    The rep that I talked to seemed very knowledgeable. But the cost wasn't what he initially quoted me. He quoted me 99 a month and it ended up being 150. He said there was a $50 deposit that had to be paid and that all warranty companies required an upfront deposit. One of the representatives called me and I was driving, so I did not answer. But before they hung up, it was on my voicemail and I could hear the representative say, "Yeah. You won't answer your phone earlier, but now you will." The representative that I ended up signing up with told me that he was eating cereal, which was unprofessional.

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    Staff

    Reviewed Nov. 6, 2024

    The rep did her job good when I signed up with them. She was very nice. It seemed like she knew what she was doing. American Dream seemed like a good deal to me.

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    Verified purchase
    Customer ServiceCoveragePriceStaffRatesFollow-Through

    Reviewed Nov. 6, 2024

    I had a good experience with American Dream. I called the number on my extended warranty, and this is the one that came up. The rep explained everything as far as what the coverage was, and it sounded like what I wanted to continue with on my car. He was very product-knowledged and knew the ins and outs of what this would cover. He also emphasized if it wasn't what I wanted, that I could cancel at any time.

    American Dream gave me what I purchased when I bought the vehicle. It was bumper to bumper, and they were willing to work with me on the price. I was, overall, impressed with them. I received the hard copy as promised and I received my card too. It was very down-to-the-point, got done what I needed to do and took the worry off my back.

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    Customer ServiceCoverageTechSales & MarketingPriceStaffRates

    Reviewed Nov. 6, 2024

    I put a request in for some pricing and American Dream called me. The 45,000 mileage that the rep came back with was perfect. That's about as long as I planned on keeping the car. The coverage was complete and it's their platinum plan. So the coverage and the time frame were good. They gave me a little bit of a discount and made it compelling enough to get a deal done with them. I was very satisfied with the process.

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    Customer ServiceTechStaff

    Reviewed Nov. 6, 2024

    American Dream Auto Protect's rep was very informative and his demeanor was pleasant. I had another conversation with another company. He told me that American Dream was not good and bogus. I called back to cancel my subscription. The rep I spoke to talked me out of it. However, American Dream needs to beef up the presentation of the contract. When it came in, the warranty paperwork was unimpressive. The type of the contract was very small. It wasn't clear as to the start date.

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    Customer ServiceStaff

    Reviewed Nov. 6, 2024

    That was one of the best experiences I had. He made sure he took care of my cousin. He answered everything I needed to know. I’m very fortunate and I appreciate you guys for taking your time and the patience. Every time I call someone for help I’m always getting the phone hung up. They're either rude but after today that was the complete opposite.

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    Customer ServiceCoverageSales & MarketingRefunds & PayoutsMaintenanceBillingHonesty & Transparency

    Reviewed Nov. 6, 2024

    I have Endurance for my first car and I’m on my two-year free. You get three years of payment and two years free. But I don't like the way they handled things. So, I'm not gonna renew it. I was looking for something for the second car and to see if I was gonna get a discount for when I'm ready to purchase for my other car. I purchased the warranty for the second car from American Dream and I was scared at first because I didn't get any paperwork for a while. But then I got it and everything seemed cool and legit. It’s auto pay so American Dream just took it out of my account. The guy said it was a month-to-month and I could cancel at any time. Another reason why I got it is because I don't wanna be locked into something and then they don't pay for something. I have everything here now so I feel much better. Everything's good and I'm gonna continue with the warranty for my second car.

    I'm happy with American Dream so far but the guy I enrolled with told me that hotels are covered if the car breaks down and that I don't have to pay out of pocket for a rental. But everything is out of pocket. So all of those things were misleading. There is reimbursement. But this is my daughter's car. I didn't wanna get something that I had to get reimbursed for because it would be out of my pocket, not hers. So, I was looking for something that pays upfront. When I talked to customer service as well as when I got the declaration, it was not true. I have to pay first and then, they’ll reimburse me. But it’s just for the car and not the hotel.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Customer ServiceTechSales & MarketingRefunds & PayoutsRates

    Reviewed Nov. 6, 2024

    American Dream is horrible. They're overly aggressive with sales pitching. If your product is that good, you don't have to be that aggressive when it comes to sales tactics. Then, when I called auto shops in my area, nobody has ever heard of them and I read reviews about how they're denying claims. But they debited my account after I said I was not interested in doing business with them and they need to refund my money immediately. Stay away because it's an American nightmare.

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    Customer ServiceCoveragePriceRefunds & PayoutsMaintenanceStaffRates

    Reviewed Nov. 6, 2024

    I did a Google search and looked for an extended warranty and I came across American Dream. I put my phone number in and a guy called me. He started telling me about the service, answered any questions I had and sent me helpful information. He was very professional and had a lot of interpersonal skills. He connected with me and we shared some camaraderie and rapport while I was deciding on which company I wanted to go with because it took a couple of weeks. This process took six weeks because I was looking at different vehicles. He gave me different quotes and was helpful throughout the entire process. He was very easy to reach if I needed to. American Dream had the best rate and most coverage and so far, everything's been great.

    The vehicle was very well-kept. However, the maintenance and repair for this model of vehicle is tremendous. So it would make more sense to have an extended coverage. I take good care of my vehicles but if something were to go wrong, then I would feel good knowing that the majority of the vehicle is covered. The only things I have to worry about are oil changes, tires, brakes and motors. Everything else mechanical and electrical will be covered. So, I feel confident about that, being able to drive the car. I don't drive crazy, but you never know what's going on these days. So it's good to have insurance. I've recommended American Dream to one of my friends who's thinking about buying a car. I was telling him that if anything goes wrong under the hood or anything inside the car, like electrical, they'll pay for it.

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    CoveragePriceStaffRates

    Reviewed Nov. 6, 2024

    At some point in time, if you keep your cars long enough, you're gonna have a breakdown and the cost for repairs is out of sight. So. I need to have a good warranty. I had one car insured with OxCar and they had a good rating but their claim service was terrible. So, I canceled the policy with them. I did a little bit of research about how American Dream was rated and because of word-of-mouth, I decided on them. Signing-up was very easy. They asked me what type of cars I had and I told them, and they gave me a reasonable rate. The rep was very good.

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    CoverageSales & MarketingPriceStaffRates

    Reviewed Nov. 6, 2024

    American Dream's sales agent managed to answer the questions that I asked him and he was not vague, he was specific. So, I liked that. With them, I'm getting more coverage for about the same price as I was paying initially at the other company. There were three items that I thought were covered on my original plan that I had with the other company but were not in fact covered, then there were things that I thought should have been included in that warranty. And they are all included in this policy that I got from American Dream.

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    Customer ServiceCoverageStaff

    Reviewed Nov. 6, 2024

    I covered my Escalade with American Dream. When I initially called in inquiring about the coverage, the rep I dealt with was a really great guy. Talking with him, he gave me a lot of detailed information, really explained the product and made me extremely comfortable going with the plan I did. It's almost like a factory warranty, bumper-to-bumper, coverage. He said it also covered the electronic aspect, including my windows or my radio, which was something I didn't even think about at the time. I really liked that. I'm hopeful that when I need them, they'll be willing to make it easy and cover whatever is needed at that time.

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    Customer ServicePriceStaffRates

    Reviewed Nov. 6, 2024

    I bought a 2015 Volkswagen Beetle Convertible for my daughter and I was looking for an extended warranty. I have my truck with Endurance and I'm fine with them too but they never call me back. So, I just called American Dream. The rep was very knowledgeable. He went over a different plan that I could go through since I'm a senior and a military vet. The price wasn’t the best but it wasn’t the worst either.

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    Contract & TermsCoveragePrice

    Reviewed Nov. 6, 2024

    American Dream was good. They explained everything upfront, but they are charging me $119 right now, which is not a big deal. However, I found a place that's only gonna charge me $79 compared to what they are charging me for the same coverage. I might be going with them because $50 a month saves me a lot of money.

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    Customer ServiceCoverageTechPriceStaffCoverage - Components

    Reviewed Nov. 6, 2024

    American Dream's customer service was top-tier and it's affordable. A representative called and I asked a lot of questions, but what really stuck out was the fact that they accept repairs at the dealership and the dealership where I purchased my car from also accepts their insurance. With my career as a travel nurse, I do a lot of travel and put a lot of wear and tear on my vehicle. So, it's important to be able to have that support if ever I need a major repair.

    I was driving, so I was rushed and the gentleman I was speaking with was very patient about that. I also had my husband in the vehicle with me, who did a lot of the talking, and he was the decision maker. The gentleman from American Dream answered all of my questions to the best of his ability, and when I declined initially because of cost, he really worked with me.

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    Customer ServiceCoveragePriceStaffRates

    Reviewed Nov. 6, 2024

    I signed up with American Dream over the phone for a bumper to bumper coverage on my 2017 Nissan, and the process was smooth. They were very helpful, and the price was good as well. I'd recommend my friends to do it.

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    CoveragePunctuality & SpeedStaff

    Reviewed Nov. 6, 2024

    We had American Dream, but it quickly ran out of our availability. We went to ConsumerAffairs, and they listed five different companies, and they had American Dream. When we signed up, the rep was fairly easy to deal with and we discussed issues. He treated us satisfactorily. If it pans out, it's a very good offer. We got 130,000 miles on our car and because of our age, we wanted to get something that would last us for, hopefully, the rest of the years we got, and I think we did that with American Dream.

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    CoverageStaff

    Reviewed Nov. 6, 2024

    I bought my wife a 2020 Honda Sonata and had it covered by American Dream. Signing up with them was easy, and I was impressed with the rep's knowledge of the product.

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    Price

    Reviewed Nov. 6, 2024

    American Dream is good and affordable. I signed up for my personal vehicle and it went very well.

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    Coverage

    Reviewed Nov. 6, 2024

    I have three vehicles with American Dream. The coverage is bumper to bumper and as of right now, it's good. Signing up with them was easy.

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    CoverageTechPriceStaff

    Reviewed Nov. 4, 2024

    Sabrina worked very hard to get me the best deal possible. She was able to help me to save money and be well covered. It was a great pleasure doing business with her this morning. I feel very good about the decision to purchase a warranty for my car especially after the dealership charged me an excessive amount for much less coverage. I look forward to driving this car for 3 years or 36k miles with so much confidence that if something happens to it, I will be totally covered.

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    Customer ServiceCoverageStaff

    Reviewed Nov. 4, 2024

    Derrick ** is very kind, thorough, and explains things well and takes his time while making sure you understand everything. He is a great asset to your company. He got me to sign up for both of my vehicles when I was just calling about one. I am hoping that this will work out and be great coverage like he said.

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    Sales & MarketingPriceRefunds & PayoutsStaff

    Reviewed Oct. 31, 2024

    I'm not sure that I made the right decision in going with American Dream because I feel like it's expensive and overrated and that their reps were pushy because I was hesitating. They need to make a sale because they have a commission and I understand that. American Dream should do something that would go on a month-by-month basis like my home warranty thing which is a month-by-month basis. It's not $2500 out of pocket right now.

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    Customer ServiceCoveragePriceStaffRatesHonesty & Transparency

    Reviewed Oct. 31, 2024

    We bought our car used when it wasn't that old and it turned six years old. We were about to pay it off and seeing it as an investment, we wanna have that investment protected if anything major were to go wrong. I was very wary about any sort of extended warranty company so my husband and I looked for one with high reviews and that we knew would be trustworthy and legitimate. Signing up with American Dream was smooth. It was a lot of negotiating back and forth and finding out that they have a whole lot of wiggle room in terms of what they can offer you with coverage, price, and the flexibility of adding and dropping certain things to meet our needs. We wanted bumper-to-bumper coverage and with anything that could go wrong. The most important would be with the engine, transmission, drivetrain and air conditioning, just the most expensive stuff that could go wrong.

    American Dream is very accessible. The only thing is, we're doing an installment plan and the rep told me that I would be able to push that for a month. Because of an issue I had getting surgery one month and just having some extra expenses, I called in to ask them to push it to the next month. They told me that I had been misled about that so, it was disappointing. But it wasn't a massive issue. I'm just hoping that we would never run into any kind of issues like that when it comes to them honoring claims.

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    Contract & TermsCoveragePriceStaffRates

    Reviewed Oct. 31, 2024

    I had a policy through USAA, but they have stopped doing extended warranties. I went online and American Dream was the first who got back with me. I listened to their spiel and what their coverage entailed and went with them for a bumper-to-bumper coverage. The rep answered my questions and was very helpful. The policy cost me a bunch, but the price was competitive.

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    Customer ServiceClaims HandlingCoverageTechStaff

    Reviewed Oct. 31, 2024

    The rep answered all my questions and gave me all the details. I was shopping around initially and they called back with a follow-up twice. I signed up after doing my research the third time. But it's been a nightmare so far with American Dream. I bought my son a used car that's why I wanted a bumper-to-bumper coverage. I bought their platinum policy on June 6th at 10 AM, and it was $3,000. But the claim was denied.

    When you sign up, they give you a contract number but they do not send you the contract with your policy number and valid date with the vehicle that's covered under so you have no idea of what is covered in writing. They can say this and that, but you have no documentation to go against them, or to even know how to proceed if you have a claim. They only send you this generalized document that shows what different plans they have and what are covered under those different plans. I was on the phone with them the other day trying to request a contract, but the guy that I spoke to was super rude. He even hung up on me. When he called me back, I told him I'm gonna dispute. He said, "We don't wanna do that," and I hung up on him back. He called me two times after that, but I didn't answer.

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    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase

    Reviewed Oct. 31, 2024

    I needed a warranty on my car and signed up with American Dream Auto Protect. My experience was fine. I'd tell people to get it.

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    Customer ServiceCoverageTechHonesty & Transparency

    Reviewed Oct. 31, 2024

    American Dream sucks. We turned in a claim on my husband's Dodge and it's diesel. The mechanic where I took it to turned in the claim and he said it was gonna be a while for American Dream to get back to us. He also said since they didn't have any room in the parking lot, to take the vehicle home which I did. Then called and said they were sending an inspector so I drove it back. Going home and going back was 12 miles, and they denied the claim because of the 12 miles. The turbo will not hurt the motor and their excuse was the 12 miles that I drove was gonna destroy the motor, but it wouldn't. The mechanic also said it wouldn't hurt it. I've called a couple of times to talk to them about this. But you can't talk to anybody and get a decent answer. What I got was a runaround and I was lied to. American Dream is refusing to even talk to me. I called and they said everybody was on a Jewish holiday but there was no Jewish holiday last week.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Customer Service

    Reviewed Oct. 31, 2024

    I signed up with American Dream for my 2016 Nissan Rogue, and that went real well. The customer service people were really good.

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    Customer ServiceCoverageSales & MarketingRefunds & PayoutsHonesty & Transparency

    Reviewed Oct. 31, 2024

    American Dream is a scam. I paid for it for months and they told me they covered the transmission on my car, a Nissan Altima. They don't even give you the information till you pay for it. But when it was time that I needed the transmission done, they said they didn't cover it. They said it was a CVT transmission. But they had taken the VIN and had all the information they needed. They falsified just to get my money knowing that they didn't cover the parts in my vehicle and left me high and dry. I'm a single mother of four that doesn't have money, and I got fired from not having a car. American Dream is lying to people so they could put a dollar in their pocket. I also had other people call there with the same thing, claiming that they had the same vehicle, and American Dream told all of them that they covered it, too. They're a rip-off. I would never, in a million years, recommend them.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

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    Customer ServiceContract & TermsCoverageTechPriceRefunds & PayoutsStaff

    Reviewed Oct. 31, 2024

    American Dream covers my 2017 Alfa Romeo Giulia and I paid them upfront. They were responsive in taking calls but I had one guy who was trying to get more money. When the vehicle had an issue with the oil pump, I went to the dealership and they diagnosed the issue and sent the estimate to American Dream. American Dream took three weeks to determine if they were gonna cover it. They say they're gonna cover 100% of the issue and the oil pump is listed as one of the things they cover, but they only covered $1,700. It cost me 2,800 bucks out of pocket. I would not recommend them to anyone.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    CoverageRefunds & Payouts

    Reviewed Oct. 29, 2024

    I bought the platinum plan they offered but when it came time to pay for covered fix, they did everything to not pay and brought false and fraudulent reasons why they won’t pay. This is a terrible company and you should waste a penny on them. They also waste your time with many hoops you have to jump over to eventually get a rejection letter.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    CoverageSales & MarketingRefunds & PayoutsStaff

    Reviewed Oct. 29, 2024

    This company is not a trustworthy company. They always say something is not covered from what I see in all the review I read. Now I’m having the same issue with this company. They are saying that the part is not under warranty and refuse to pay for the full repair when I have the platinum package. Do not trust them. DO NOT SIGN UP!!! Especially RYAN Salesperson!!

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Profile pic of the author.
    Chip increased rating by 2 stars.
    CoverageTechRefunds & PayoutsBillingTimeliness
    After a positive interaction with American Dream Auto Protect, Chip increased their star rating on Dec. 17, 2024.

    Updated review: Dec. 17, 2024

    The referenced dispute has been amicably resolved to the mutual satisfaction of all parties.

    Original Review: Oct. 25, 2024

    Save your self time, money and stress. They deny, deny, deny claims. They will however try to refund your money paid, so you can't sue them because then you were never a customer. 5 months in my engine lost compression in a cylinder. All parts covered under silver section. Hell of a bill and of course it was denied. Permanent code shows 47 miles driven on a regular solid check engine light that was between the first shop not being able to do the right invoice and going to a dealer and having the adapter inspector finally come out. Next day denied for continued use.

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    Customer ServiceStaff

    Reviewed Oct. 22, 2024

    Sabrina gave me excellent service from start to finish‼️‼️ She gave me clarity in every area no matter what question I asked. She was very patient at all times no matter how long it took me to make a decision. I'm glad she is my point of contact if I have to call back for any reason. I will recommend more customers to her in the near future.

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    Honesty & Transparency

    Reviewed Oct. 20, 2024

    They will not pay your claim if it’s any way they can get out of it waste of money and preexisting doesn’t mean what you would think. Please read other reviews on other platforms. This place is horrible. They lie and make up untruths. Beware

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Claims HandlingCoveragePriceRates

    Reviewed Oct. 17, 2024

    I canceled my policy with American Dream. I have a Chevy Impala 2015, and when I filed a claim for an incident, they said, "It's a salvage. You cannot do anything right now." They should check that a vehicle has a clean title before they give a policy. Their price is too high as well.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

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    CoverageSales & MarketingRefunds & Payouts

    Reviewed Oct. 17, 2024

    When the guy at American Dream talked to me to buy me into their program, I asked what if a tranny goes out after 30 days. They told me, after 30 days, I'm covered. It doesn't matter if I paid in 100, 400, 300. I took their word for that. But that felt like false advertisement to me. They wouldn't cover my claim. It was long after 30 days but they told me I didn't pay in enough. I ended up having to get rid of the truck that I really liked. I bought a lot of new stuff on that truck and I ended up losing money on it. They owe me for the losses I had incurred.

    I've seen transmissions go out brand new in 2,000 miles. The truck had 59,800 miles when I bought it used. I put a little over 2,000 miles on it and the tranny had issues. No motor is gonna tell you that they're getting ready to blow or they're getting ready to drop a bearing. It just happened. How is that a preexisting problem? How am I supposed to know what's preexisting? You can't but that's what American Dream went with. I almost dropped them. If the company wouldn't have traded me off for a brand new '24 Jeep Grand Cherokee, I probably would have gotten a little more madder. The people I have talked to have been good to me. But when it comes to claims, American Dream doesn't wanna pay for things that they should have paid for when they told me they would.

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    CoverageTechStaffFollow-Through

    Reviewed Oct. 16, 2024

    American Dream Auto Protect's website seemed fine. The rep was very attentive and explanatory. It was a very easy process. I asked about the coverage and what it covered, whether I could use my coverage at any particular dealership that I chose and was there a limit on how much the coverage would protect me for. I've been in a situation before where the coverage only covered up to a certain amount in labor. So if a dealership's labor is $80 an hour, the other insurance company that I've had experience with only covered up to $50 an hour. I was told that they would cover the full amount of the labor. However, the follow through after paying in full was lacking.

    I haven't received anything formal about the coverage that I have. The only thing I received was some sort of document that explained coverage. But it doesn't have my name and any of the cause information. I started to believe that American Dream was not a reputable company that took my money and has no plans on giving me anything in return when the time comes.

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    Customer ServiceCoveragePriceStaff

    Reviewed Oct. 16, 2024

    We did the process with American Dream Auto Protect as I was serving dinner. So, I was half there. But the policy was something that I knew I needed. I felt comfortable with the rep. I trusted his voice, he explained stuff, and answered every question. He knew all the answers. I called him and he called me back. He explained everything. He let me get it out. I have the platinum. I have something that would be everything except tires and windshield wipers type of thing. It was expensive. I hoped I could do month-by-month. But I hope it's everything the rep said it was.

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    Customer ServiceContract & TermsClaims HandlingCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Oct. 16, 2024

    I'm keeping my American Dream warranty because I've invested into it, but I'm not really satisfied with it. I chose to go with them based upon the sale and the sales pitch that their sales representative gave me. But when I first signed up for the warranty, there was no issue with my vehicle at all. Then, I took in my car into the shop to get an oil change and the service technician said that this work needed to be done. It was denied by American Dream and this was past the time that the salesperson had explained to me that my account would go into effect so many days after I signed up after my first payment. Had I known that they would deny my claim, I would have never signed up with American Dream. But five months later, I'm still driving the vehicle with the same issue that the dealer said that I had.

    Another thing is, I asked American Dream to please take the credit card that I had on file off and I gave them another credit card to use. But the following month, they charged the card that I asked them to take off the fee for the payment. So I had to take time out again and call them to have them remove it again. I'm beginning to believe that the only thing American Dream wants is my money and they don't give a damn about me. If something goes wrong with my car now and I take it in for a repair, I'm afraid that they are going to deny the charges and I'm going to have to pay for that. They also told me that I can't file a claim for the same thing that they previously denied. They said that if something goes wrong with my car in the future, they're not going to cover it because it was an existing issue. But I want to know how it was existing when I was continuously driving my vehicle. In fact, I've driven my vehicle out of town with no issues.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Coverage

    Reviewed Oct. 16, 2024

    The guy from American Dream that I spoke to explained a lot about what was covered and also told me some things about the other companies that I was looking at. He knew what he was talking about.

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    CoverageSales & MarketingPriceStaff

    Reviewed Oct. 16, 2024

    Breakdowns can be very expensive, and since I can afford warranty coverage on my truck, I did not want it to be not covered just like I have insurance on my house. I have a 2016 truck with fairly low mileage, and I wanted to make sure it was covered for the next five years. The sales guy was good to me. He was polite and helped me out. I haven't had any experience thus far that I needed to use the service that I pay American Dream for, but I'm hoping it's gonna be seamless.

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    Customer ServiceCoverageTechPriceRefunds & PayoutsStaffBillingRates

    Reviewed Oct. 16, 2024

    I regret choosing American Dream. They have fantastic ratings online but I found out after signing up that they were not all that great. I paid for the Silver Platinum Plan and the motor ended up blowing on my truck. I sent in the claim but they completely forgot about it. Nobody replied to me or did anything. When I called after three weeks of my truck sitting at the dealership, nobody knew what I was talking about and they didn't even know that I had sent in a claim. Then they finally found my email and within two seconds denied it. Their customer service was terrible. They just point-blank said, "Get lost." I was hung up on repeatedly trying to figure out what to do.

    I even explained to them that the truck had just been serviced so it had all new spark plugs, all new coils, and the oil was just changed. Everything had been done to the truck. It just came out of the shop and it was random that the motor blew. The dealership told me, "It wasn't a pre-existing thing. It was just sporadic. Sometimes the motors just blow like that. You can have a little shard or something can hit it from the road." I offered to send American Dream all the paperwork and Ford showing that the truck has a clean bill but they just denied all of it. They would not even give me a second thought. I have not been very happy with them. I've even tried to cancel the policy but they still continue to charge my card.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Customer ServiceContract & TermsCoverageTechPriceRefunds & PayoutsMaintenance

    Reviewed Oct. 16, 2024

    I heard about American Dream on the internet, and I chose them because they were supposed to be the best. I'm unhappy with the results though. My policy doesn't cover turbos and I have a twin turbo car. They know what the car is. They looked it up before they sold me the policy. "Yup, we can cover that." I also had many conversations before I even bought the policy just to make sure. They said, "No, everything's covered. The only thing you pay is $150 deductible." "Okay, sounds good. I can go to any dealership?" "Yup, you can go anywhere." "All right." I had something done on my BMW, and it ended up costing me $900 out-of-pocket.

    American Dream doesn't mention that they don't pay for a bunch of stuff that's related to the repair. They changed front end pieces in my car and it takes an alignment to figure all that out and straighten everything out after the fact. They didn't pay for the alignment. They only pay for certain things. When I complained, they said "Well, read the policy." I said, "Well, this isn't what you guys told me." "You have to read the policy." I said, "Okay." Customer support was very rude. I'm not satisfied, and if I ask for my money back, it's gonna be a big problem as well. I'd tell people to read the fine print.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Claims HandlingPriceRates

    Reviewed Oct. 16, 2024

    When I got my 2014 BMW 750i, I was looking for extended warranty and I picked American Dream up. The price is steep, but it is what it is. I'm trying to file a claim now. They're supposed to be getting back with me. I talked to somebody who took my information in about an hour ago. He might be getting back with me.

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    Customer ServiceClaims Handling

    Reviewed Oct. 16, 2024

    The guy I dealt with on the phone was good. I wasn't looking to do a warranty, but I ended up doing it. When I submitted a claim through the place where I had my vehicle worked on, it worked out fine.

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    CoverageStaffBilling

    Reviewed Oct. 15, 2024

    Sabrina gave me a good understanding about my policy. Very friendly, she listen to me and answered all my questions. She was helpful, polite, courteous and help me decide the right payment for me. Also she gave me a complete brief about my policy what covers and what it doesn't cover. Also she mentioned about a 1 month period and that I can cancel anytime I want. It's a month-to-month policy and as long as it pays I'm covered.

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    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedStaffCoverage - Components

    Reviewed Oct. 15, 2024

    For all of you out there you MUST avoid this company! I have a very light foot print on social media, but for this I am making an exception! Briefly, my son purchased the top tier service level back in late March. He paid the premiums as expected including the first 30 days where there was no coverage (their vetting period). Fast forward to July, he had a vent tube failure that is related to the super charger (this is an 2015 Audi SQ5). This failure causes a loud squealing noise at low RPM. He would not have purchased the car in this condition....no one would. He took it to the dealer (ASE certified mechanic) per the contract. Out of hand they denied the claim citing a pre-existing condition.

    Folks, covering a used car means EVERYTHING is a pre-existing condition. There was nothing wrong when he bought this from the dealer - this is should be a covered repair! I even called into their sales department as a new customer looking for coverage details and they confirmed this is a covered service! I have emailed them twice (they won't take my calls anymore) given the emails I was provided and tried others trying to capture their CEO. After two lengthy emails and two months of waiting on a reply I get nothing! Nothing!

    DO NOT support any company that operates in bad faith. They happily take your money and hide behind the "pre-existing condition" line to avoid honoring their end of the contract. Apparently $1,800 is worth it to them! This is a synopsis of my experience, I have names and more that I am keeping off this post to keep this brief but their representatives and sales team are profoundly unhelpful. DO NOT DO BUSINESS WITH THIS BUSINESS!

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Staff

    Reviewed Oct. 14, 2024

    Sabrina is great. She explained and went over the details with me on courteous and professional manner. Very understanding and very caring to as far as giving me her direct number to establish a professional client and customer friendship. I know I could ask her with any questions that need to be answered.

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    Profile pic of the author.
    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsBillingHonesty & Transparency

    Reviewed Oct. 12, 2024

    I work Monday through Friday. So, most of the time I schedule my service at the dealership on Saturday. I asked about this when I bought my policy & was told that was not a problem & that they paid by credit card. So, Saturday, 10/12/24 I am at the dealership. We called & the message is that they are only open M-F 9-5 for "estimates" for claims. But they will sell you a policy 24/7. Nothing in their documents indicates this information. So, today I will pay for my service myself and try to submit my claim Monday and HOPE that they reimburse ME. But, I was just plain LIED to repeatedly. And, as far as I am concerned, any of the positive reviews were also LIES. Save your money for your next auto repair yourself and DO NOT waste your money paying premiums to American Dream Auto Protect. It needs to be renamed American Nightmare Auto "Protect."

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed Oct. 11, 2024

    When I first called I was just looking at prices for multiple different policies. But after speaking with Sabrina and her listening to my questions and getting me answers instantly rather than stating she could not help me, I felt as if this company actually cared about their customers and their customer experience. We were able to work out a deal that was mutually beneficial for both the company and I and I am very confident in this coverage and working with this company in the future.

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    Customer ServiceCoverageSales & MarketingStaff

    Reviewed Oct. 11, 2024

    Very pleasant and knowledgeable. Definitely persistent. Great customer service. I was on the fence about the coverage and company. She made feel comfortable and confident in your company. Just overall great sales lady. I will definitely recommend her to anyone in the market of a warranty. She did a awesome job.

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    CoverageStaff

    Reviewed Oct. 10, 2024

    Sarah was such a helpful representative. She was knowledgeable and savvy. She is engaged and professional. She answered all my questions and impressed me with how much the warranty covered. She even mentioned the that there are multiple vehicles that the warranty can cover. I was very surprised with how comprehensive it was. Everything was super seamless.

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    Customer ServiceStaff

    Reviewed Oct. 10, 2024

    Ms. ** was very professional and knowledgeable. Sabrina answered all my questions clearly. I would recommend a friend definitely! I am grateful for the time she took to speak to me and for how she handled the call. Thank you Sabrina for helping me pick a plan that fit all my needs and now I can continue to drive with confidence.

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    CoveragePricePunctuality & SpeedStaffTransparency

    Reviewed Oct. 9, 2024

    Updated on 11/06/2024: We needed coverage to cover more miles on our 2019 GMC Silverado. We went with American Dream and so far, so good minus the difference in the amount of mileage that they told us versus reality. We were told we were sold a 100,000-mile warranty but it's only 60,000 according to the people. It's expensive as well.

    Original Review: Sean ** was fantastic, and had us set up in no time. He deserves the trip make it happen. Apparently very handsome so I'm told. Was a pleasure speaking with him and we wish him and the company all the best. Thank you for the services. It was nice to have such good care and speedy service.

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    Customer ServiceCoveragePriceStaffRates

    Reviewed Oct. 7, 2024

    I had an amazing experience with Maria, I told her what I could afford and she executed the challenge. She went above and beyond to make sure I received the best customer service, Ever! Maria listened to me and without over stepping she suggested the best policy and price that was suitable to my needs. I called for quotes and hung up the phone a new customer because of Maria. I have her direct contact information and will share my experience with family and friends.

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    Staff

    Reviewed Oct. 7, 2024

    I spoke with Joshua ** regarding my 2015 BMW X5. He was really helpful regarding my auto warranty. That I’m entitled to brand new parts including transmission, steering mechanism, door mechanism and so many other parts which is not listed here with I believe it’s very outstanding. I highly recommend him /American Dream Auto Protect to anyone having the same situation.

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    CoverageStaffBilling

    Reviewed Oct. 6, 2024

    It was a positive experience. It was very crisp and easy to understand. The American Dream rep is very knowledgeable and straightforward across the board. I liked the length of the policy available. Also, I was able to do it in four payments instead of having to do it all at once.

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    Reviewed Oct. 6, 2024

    Signing up with American Dream Auto Protect was straightforward and easy. Also, they were able to answer any questions.

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    Customer ServiceCoverageTechFollow-ThroughHonesty & Transparency

    Reviewed Oct. 4, 2024

    I had a Ford Edge 2019 and currently, a 2017 Ford Explorer covered with American Dream. I tried to file claims and they said the car drove with an engine that would have exploded for over 4,000 miles. We've driven more than the required amount for more than a month and they denied the claim. They're a predatory company that does not follow through on anything within their contracts. I called back and was told there was no one else to speak to. I haven't had time to switch my car to a company that doesn't lie to customers. American Dream should not be in business.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

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    CoveragePriceStaffRates

    Reviewed Oct. 4, 2024

    American Dream covered a lot at a reasonable price. I got the warranty in case I need it and everything was professional. The reps answered all my questions, and I didn't feel like I was being pressured.

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    CoverageSales & MarketingPunctuality & SpeedStaff

    Reviewed Oct. 4, 2024

    The sales reps were good. I drive a lot for work, so I stack up miles quick and I wanted to have coverage.

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    CoveragePriceStaffBillingRates

    Reviewed Oct. 4, 2024

    I liked American Dream Auto Protect's prices. Also, their rep was personable. They set up the policy for my mother to make the payments. My mother is the owner of the car, but they set it up in my name. They still have not rectified that. I have requested three times a correction of the policy. It is yet to be done. But the rep was very knowledgeable.

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    Customer ServiceStaff

    Reviewed Oct. 3, 2024

    I did some research online and there was a very favorable ranking for American Dream, which helped me to choose. Everything was exceptional when I signed up. I was at work when I first called and was on my lunch so, I had to call back. It was very nice that I got the same representative who started my call. So, that was helpful. He mentioned that if I needed to call back, I could ask for him. So, that was very pleasant to be able to do that. The rep, Courtney, was great. He walked me through everything and answered all my questions.

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    Customer ServiceStaff

    Reviewed Oct. 3, 2024

    I've got two trucks (both Ford F-250s) and American Dream offered me some good deals. The reps were good. I told them that I needed a little time to look over things, and they gave me a day then called me back, asking, "How's everything look?" I went ahead and signed up with them back in July. I also have their phone number on my email and I always figured, "Well, if I have any questions, I'll call them up." So far, I haven't.

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    Claims HandlingCoverageTechPriceRefunds & Payouts

    Reviewed Oct. 3, 2024

    I checked into Endurance but American Dream was more comprehensive. I'm happy with it so far. It's been good. I have an older car that's out of warranty with the dealership and that was the reason I was picking them, looking for a secondary insurance company. Filing a claim with American Dream was easy. I had a check engine light on, took the vehicle up there. They found the problem, they diagnosed it, and they fixed it. Everything went smoothly. I paid my deductible and I was done.

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    CoverageRefunds & PayoutsStaff

    Reviewed Oct. 3, 2024

    The gentleman from American Dream who assisted me was good. He seemed like he had a strong work ethic. He was thorough. He went back to his manager when I said that I needed to think about it. I had to pay for it, but they offered me a deal to extend the policy.

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    CoveragePriceStaff

    Reviewed Oct. 3, 2024

    I have a BMW, and the quote for the coverage was reasonable. The reps answered all of my questions and signup was easy.

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    CoverageSales & MarketingStaff

    Reviewed Oct. 3, 2024

    I have a Chevy Traverse and before I got the coverage, my transmission went. It was after the warranty. I had it re-fixed and I wanted to cover my vehicle after that point. The sales rep from American Dream was professional and I didn't have any issues. I got the best plan they offered, bumper-to-bumper, but I haven't used it yet, so I feel like I'm wasting my money.

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    Customer ServiceCoverageSales & MarketingPunctuality & SpeedStaff

    Reviewed Oct. 3, 2024

    I've known I've been needing coverage for a while and our previous warranty that we had expired through the manufacturer. It looked like American Dream had the best setup as well as the best reviews as far as dealing with them, so I gave them a shot. The sales agent, Sam, was decent and wasn't pushy. He was also willing to work around my schedule a little since I worked some weird hours. He was able to help accommodate that. At one point, I had to pass on it until I finished talking to my wife, then I reached back out to him and we got everything set up then. It was a bit later that we got everything set up.

    Sam provided me with the necessary information and let me make the decision from there. It wasn't a "You have to make a decision today" type of deal. The signup was a very easy process. The only thing I would like in the future would be to have better online access. I have an online setup, but I can't see my policy and what it covers online. It's why I always have to call in to really get details if I don't remember what I have exactly.

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    Coverage

    Reviewed Oct. 3, 2024

    I needed coverage because my car warranty was getting ready to run out soon. I was researching on the internet different companies and I had signed up with a company but I realized that there was a lot of fine print that they didn't tell me about. With American Dream, everything was all up front and there wasn't fine print that it wouldn't cover certain things, only so many miles. I researched and compared. They were very nice. I had a good experience with them. That's why I signed up with American Dream.

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    Reviewed Oct. 3, 2024

    When I signed up with them, they did a good job. I haven't used them, but so far it's good.

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    CoverageSales & MarketingPunctuality & SpeedStaff

    Reviewed Oct. 3, 2024

    I had a 2020 Volkswagen Tiguan covered with American Dream about six months ago. The policy I got is really similar to the factory warranty on my vehicle. I wanted a replacement for that because it was expiring that month and they translated really well. It was a 30-day waiting period from when I signed up. The rep was super kind and very informative. He was trying to sell me, but I have no complaints from him.

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    PriceStaffRates

    Reviewed Oct. 3, 2024

    I will rate American Dream 100 even though it's not on the board. I have a 2011 Chevy Traverse LT, and their price is amazing. The reps were knowledgeable and very respectful too. They helped me understand the car warranty. Any questions that I asked them, they had no issues with answering whatever problems I thought I would have with getting the car warranty. They did an amazing job. For whatever reason, Ox Care keeps trying to get me to come with them because they said American Dream is not a good car warranty, but it's all for the money. I like where I'm at and I wanna stay with American Dream.

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    Customer ServicePriceMaintenanceStaffRates

    Reviewed Oct. 3, 2024

    I signed up with American Dream over the phone, and they showed me the website and I've been looking at their information on there. I've gone on to the website many times and I love going on there. It's very easy to maneuver. American Dream's price is competitive too. I checked other companies and for the plan that I have, they're about the cheapest around. I'm 69 years old and my first Jeep Grand Cherokee Laredo is my baby. I've got to take it in for a very small oil leak under the manifold. I probably picked up a piece of gravel during a construction. It's very minimal and it shouldn't be anything at all to fix, but I haven't taken it in yet. I work six days a week, so I've gotta take time out of my busy day to do that. Other than that, I'm very happy. I called a couple of times. I had a couple of questions and the reps were very helpful.

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    Coverage

    Reviewed Oct. 3, 2024

    I got a policy for a BMW X5 and the signup process was fine.

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    Customer ServiceStaffRates

    Reviewed Oct. 3, 2024

    I did some research and called different people. I was looking at their ratings online and I'm hoping that the ratings are as good as they say. The agent from American Dream was very good. I was back and forth a couple of different times and he answered my questions. However, I have not had the opportunity to use the service yet. So I'm not sure how it's gonna all work out, but I'm hopeful that I will be satisfied once I need to use the service.

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    CoverageRefunds & PayoutsMaintenanceStaff

    Reviewed Oct. 3, 2024

    I went with American Dream because they were the ones that could insure my car, but when my car needed a repair, they played around about it and they ended up not paying for it. So it made me not want to keep them because I feel like they want people to keep paying money into the policy, but when the repairs come, it's "Let me see if I could get this." But any other warranty company wouldn't care if you just drove off the lot with your car. If something went wrong, they're going to cover a majority of it. And the issue with my car was on a gear shift. You don't just tear a gear shift up in a car.

    The reason they gave for not covering it was that it could have already been broken when I got the warranty. I had the warranty with them going on three months and they were trying to say that I wasn't driving my car for three months. But that's not true. So, I'm not giving my money to them anymore. If something goes wrong with my car, I'm not going to go back and forth with them about fixing it.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

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    Customer ServiceCoverageRefunds & PayoutsStaff

    Reviewed Oct. 3, 2024

    I called American Dream to ask if I could get my money refunded back from the time that I had the policy if I wanted to cancel it because I haven't been able to use it. They said no, so I'm unhappy all together. They were telling me something different than when I signed up. But I haven't canceled it yet because I haven't found a new one as of yet. I also asked them if the diagnostic is covered and they said it was not covered. But the one I had before approved the claim and would take care of the diagnostic.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

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    Contract & TermsCoverageSales & Marketing

    Reviewed Oct. 2, 2024

    I have enrolled in Warranty extension for my Audi. Q5 2018, customer support was nice. We made an agreement on policy with military discount. Now I have peace of mind for anything that happens to my car thanks to Ryan. I don’t know what to write more, it’s saying that I can’t submit the review :)

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    Customer ServiceCoverageTechSales & MarketingStaffHonesty & Transparency

    Reviewed Oct. 2, 2024

    When Josh followed up with me after my initial inquiry, I’d already signed up with another provider. He asked me who it was and I hesitated at first to tell him. I was very glad I did because he did an excellent comparison between his offer and the one I’d signed up for. And then I worked the numbers and they never lie. By far, for equal service, American Dream Auto Protect was the better option. I was derailed by personal matters and when ready contacted Josh who was equal to himself and understood my circumstances. I bought two policies from him and am thus far very happy he’s my primary contact. I was never treated as a commodity or sale, but as a member of a unit or family and that felt good. Do your math and compare apples to apples and you’ll likely find out it’s a great proposition and fantastic value.

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    Customer ServiceCoverage

    Reviewed Oct. 1, 2024

    Awesome customer service. Great communication. Covered my Nissan. Would recommend to family and friends. Curious and explained program well. Saved money by doing up front 3 year plan. Gave his direct number if I had any questions or concerns. Will definitely stick with them for future car warranty insurance. Pleasure to work with.

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    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Sept. 30, 2024

    I put my automobile in the shop on the 7th. I didn't know we had to wait on somebody to come out and inspect the vehicle, which I had no problem with ‘cause there's so much fraud going on. They were supposed to send out the inspector, but supposedly, he couldn't find the place so they had to deal with another inspector. The mechanic told me all he did was come out and make a video, which I can understand. That way, they can see what's getting repaired. But it still took him a couple of days to file a report on my car.

    When I got ready to get my car out of the shop, they wanted me to pay with a credit card. I informed them that I would pay in cash. I paid the whole bill and it took them three weeks to send me my money. The bill was $2,200, and they only paid 1,400. I paid for six years, 70,000 miles, at once. The bank had canceled the card that I had paid it on and issued me a new card. American Dream didn't wanna send the payment to my new card. I had to wait on them to send me a check. I was without my car for three weeks. I could have rented a car but I didn't wanna pay $50 a day. I was thinking they should be calling the company American Nightmare ‘cause it took so long. I was thinking about getting another car and if I do, I don't know if I would want a service plan with American Dream or not. But I got a excellent customer service on the phone as far as dealing with the people.

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    CoveragePriceStaff

    Reviewed Sept. 30, 2024

    Very knowledgeable, friendly and worked at getting us a great deal. I would recommend Sabrina to all my friends. We really enjoyed her going back and getting us an even better deal when the first offer just wasn't affordable. We are in the process of getting coverage for our second car. Thank you!

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    Customer ServiceCoverageStaff

    Reviewed Sept. 30, 2024

    I’ve had the pleasure of working with Sabrina as my car warranty account manager, and she has been outstanding. Sabrina is knowledgeable, responsive, and always goes the extra mile to ensure everything runs smoothly. She makes the entire process easy and stress-free, handling any questions or concerns with professionalism and efficiency. Her dedication to customer service truly sets her apart. I highly recommend Sabrina for her exceptional service and support!

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    TechStaff

    Reviewed Sept. 29, 2024

    I spoke to Sabrina from NJ who was extremely helpful. I went to purchase an older car from a dealership that refused to sell me an extended warranty. I’ve never purchased one on my own so I had a million questions and she was very helpful and informative. I would absolutely recommend American Dream based off of my interaction with Sabrina.

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    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedStaffRates

    Reviewed Sept. 29, 2024

    I looked online at other companies and then, I called American Dream and spoke to a representative. I was assured that the company was better than almost everyone else and covered way more than most companies, which was what I was interested in. They said I was qualified to spend a certain amount and I could get 60,000 miles of coverage or six years. But I'm not very happy that things take so long with them. I had a bad experience. I took the car to the dealership with an appointment last Wednesday and American Dream didn't return any news to me until Monday. Then, they called to get it approved Monday and I didn't get any news back until yesterday. They said they needed to send somebody to come and examine the vehicle. So, it will be another 24 hours to 48 hours. In the meantime, I've been without a car all this time.

    Finally, today, I said I have to get a car. So, I would have to get a car this morning and I'm hoping that everything is approved. If not, I'll be very disappointed and I'll probably stop paying the company and be through with American Dream if things are not covered. I was satisfied with the agent that I deal with on a regular basis. The sign-up process was fine but that doesn't help you when you have a policy and you finally get to the point where you're gonna know whether you made a good choice or not. I'm at that point now. So far, I've spent money and this is the first time I have a claim in. I wanna see what happens.

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    CoveragePriceBilling

    Reviewed Sept. 29, 2024

    I got the best policy that American Dream had out there and I'm happy with the coverage. Signing up with them went well. They really worked with me on the policy from what originally they came in to offer, and due to my financial situation, they got me into a payment program that was affordable. So they worked well with me.

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    Sales & MarketingPriceStaff

    Reviewed Sept. 29, 2024

    The sales rep was really nice and friendly. The quote was pretty good. They did a good job.

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    Reviewed Sept. 29, 2024

    They did real well when I signed up with them. They're economically fair. They support what I do. So far, I've been real happy with them.

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    Customer ServiceStaff

    Reviewed Sept. 28, 2024

    My customer service representative was amazing. He took his time in explaining the various options I had. I did not feel pressured at all. His sincerity and patience was admirable. I’m very happy with my plan selection. I will definitely recommend this company. They are considerate of your needs and will work with you to achieve a suitable plan for your predicament.

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    Sales & MarketingStaff

    Reviewed Sept. 28, 2024

    The rep that signed me up with American Dream was good. He seemed real anxious to close the sale, but he was friendly in the way he went about it.

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    CoveragePriceRates

    Reviewed Sept. 27, 2024

    My AMG GLE Mercedes 53 S is covered with American Dream. I signed up with them in April and I just had to submit my mileage and VIN number. However, compared to other warranties I have purchased through credit unions, American Dream's pricing is a little higher.

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    Customer ServiceStaffHonesty & Transparency

    Reviewed Sept. 27, 2024

    Ryan explained every detail to the bone. I glad I got the call from Ryan. Excellent customer services and honesty is what I got from this experience. Ryan made sure that I understood what I was buying. And the reviews that I have read made it even simpler than I expect.

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    Customer ServiceStaff

    Reviewed Sept. 27, 2024

    Sabrina was very knowledgeable of her position at your company. She answered all my questions and listened to my reason for not responding back to her in a timely manner. That's one reason why I returned her call on my time. She was very supportive for me and her skills with your company.

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    Punctuality & Speed

    Reviewed Sept. 27, 2024

    So far, my experience with American Dream has been good. I got the warranty for a Buick Concord last October and they told me I'd have to wait 30 days. I haven't had to use them yet, but they told me that I could take the car anywhere.

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaffCoverage - ComponentsRental Car

    Reviewed Sept. 27, 2024

    "After carefully reviewing your case, we regret to inform you that the FRONT CONTROL ARMS, STEERING RACK BOOTH LEAKING is not covered under the warranty due to wear and tear." Very common answer. We have a broken struts which need replacement they not answering and can't keep waiting.. Is been over almost two weeks and they still not reply to the shop.. Going to use the legal system to enforce, or showing the broken struts not be coverage under their coverage plus car rental. We been waiting from our trip in a different state. Not answering the phone, email answer once and they not get back to you, very poor customer service.. Keep shopping someplace else, here's not get answers or help.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

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    Customer ServiceCoverage

    Reviewed Sept. 26, 2024

    Great customer service! Louis ** explained everything well and was pleasant to talk to. Very reputable company and now I have the peace of mind that my vehicle will be covered for as long as I need it. I would recommend this company to anyone who needs it. Do your research but I guarantee you'll come back to them.

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    Customer Service

    Reviewed Sept. 26, 2024

    I'm so glad I called and spoke to Joe! I have so much more peace of mind for our cars' future! He made this so easy and I am happy with the service! Our cars are now in good hands. Thanks so much! Will definitely recommend to friends and family!

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    Customer ServiceCoveragePriceRates

    Reviewed Sept. 26, 2024

    I was just researching extended warranty’s when I got a call from American Dream and Ryan was so clear about coverages and the price was right. I feel confident my car will be protected for years to come. Very happy to have contacted American Dream. Thank you so much.

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    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 24, 2024

    I recently purchased an extended warranty from American Dream Auto Protect, and I was satisfied with my experience. The customer service was outstanding. Sabrina **, my sales representative, stood out with her professionalism. She took the time to helping me understand my options... and she explained the details of the extended warranty. Her patience and expertise made the entire process seamless. She provided insights that enabled me to choose the package that best suited my needs. I give her an A. Thank you...

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    Customer ServiceContract & TermsTechSales & MarketingPriceStaffRates

    Reviewed Sept. 24, 2024

    I was looking to set up a service contract on my car and had several salespeople jump on my request for quotes. David ** returned a call and offered several options. He was able to offer me a fair price for a service agreement that I could afford and the features I desired.

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    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 24, 2024

    Ryan was very helpful and actually convinced me to switch from Endurance. He was very well spoken. Knew all the details and was able to get me more discounts and a better deal than Endurance. I was happy with the customer service he provided. Give the man a good bonus!

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    CoveragePriceRates

    Reviewed Sept. 23, 2024

    Peter was a pleasure to deal with and no pressure. Stated the facts of what the policy covers and what all the benefits are. He gave me the best price possible. Would recommend to friends and family. A A A + + + + +.

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    Customer ServiceClaims HandlingSales & MarketingStaff

    Reviewed Sept. 22, 2024

    I contacted American Dream to obtain aftermarket warranty and they offered me a package and then I chose the necessary package that was best for me. All of this is contingent on having to use it. My vehicle has been good, so I haven't had to submit a claim. The sales rep that I talked to was awesome. Every time I call, if somebody may not pick up, she's the one always calling right back. The customer service was excellent.

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    CoverageMaintenance

    Reviewed Sept. 21, 2024

    I spoke with Josh **. He is a very likable guy. Josh knew how to handle a conversation with ease. He never skipped a beat when he was telling me how American Dream Auto Protect will provide me with all of the assurance I need to cover the repairs to my vehicle.

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    Customer ServiceSales & MarketingStaffBilling

    Reviewed Sept. 20, 2024

    Sean was very helpful and knowledgeable. He was very patient because I had a lot of questions! I’ve been considering purchasing an extended warranty for my 2012 BMW 528i for the last couple of years and Sean answered all my questions and explained all my options with American Dream. He informed me of my military discount which helped with my payments. Sean provided great customer service.

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    CoverageStaff

    Reviewed Sept. 20, 2024

    I talked to American Dream Auto Protect and I liked what they said. The rep did a good job on presenting it. American Dream gave me the coverage I wanted. It covers everything.

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    Staff

    Reviewed Sept. 19, 2024

    Josh did amazing, he answered my “thousands of questions”. He was awesome and very helpful during the process!! We are looking forward to working with them in the long run! I have a Jaguar and needed extra warranty for my car and he did that and made it happen today!!

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    CoverageStaff

    Reviewed Sept. 19, 2024

    Ms ** is an asset to your company. Extremely knowledgeable of all policy content, operational procedures and is very enthusiastic and well versed in all context. Ms ** is the absolute expert of all the companies that I have spoken with. It’s so nice to have a conversation with a knowledgeable team member.

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    Customer ServiceStaff

    Reviewed Sept. 19, 2024

    Was knowledge and answered all the questions. Was great! Helped me out with my Ford Explorer. Live in Helena Mt. Thanks for everything. Did a wonderful job. Fantastic. Great job. Awesome. I got the platinum plan. Keep up the great work. Have a great day. It was a great call. Excited for my new car.

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    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 19, 2024

    Hey this is Kenneth, Just wanted to review my call with Ryan. He was very knowledgeable and professional. He had all the answers for me before I could even ask. Would recommend him to all. I had to only ask one question which he answered on the spot. Best sales representative I’ve dealt with in years.

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    Verified purchase

    Reviewed Sept. 19, 2024

    I have a 2016 Chevy Suburban. I signed up with American Dream Auto Protect and my experience was good. I haven't needed any repairs though.

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    CoveragePrice

    Reviewed Sept. 19, 2024

    I had a 2017 Kia Sportage, and the process when I subscribed with American Dream was easy, but I didn't have them for very long. They had a good coverage, but they're quite expensive and I couldn't afford them anymore.

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    Customer Service

    Reviewed Sept. 19, 2024

    I have American Dream on my 2015 Ford Flex. But if we got into an accident, all I got is the telephone number. I don't have an account number. I don't know how to contact American Dream if I have to.

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    Customer ServiceCoverageStaff

    Reviewed Sept. 19, 2024

    I have a policy with American Dream Auto Protect for my Volvo XC90 and when I signed up for it, their reps were knowledgeable. But I never received anything that says my car is covered. Usually, with insurance policies, you have a document that shows your name, address, the car, and what type of coverage you have. With American Dream, I got a card, but I never got a policy after and they said it's not needed, which was surprising. Also, I wasn't sure what needs to be done to use the coverage. Their rep wasn't super clear about it. After the call, I received an email but it wasn't very clear either. So, I called after a month just to find out what else was pending from me and they said I still needed to send pictures of the mileage and the car. When I finally sent them, they said my policy was active. So, that was not a great experience. But it was an excusable one and not a big deal, so I ended up staying.

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    Coverage

    Reviewed Sept. 18, 2024

    American Dream covers my 2016 Nissan Versa. I just got it as some precaution, but everything is good with the car. I hadn't used them yet but the sign-up process was easy.

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    Customer ServicePriceBilling

    Reviewed Sept. 18, 2024

    They have bad customer service. I tried to quote a plan and get more information, but Miss Maria, who is Spanish, asked me for my credit card to buy the plan. She didn't give me any details. The call was cut off and I called again. The same lady answered and aggressively told me to give her my card number or stop calling.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Claims HandlingCoverageTechPriceRatesTimelinessRental Car

    Reviewed Sept. 18, 2024

    American Dream Auto Protect's price was not bad. And the coverage was what I needed. So, I said that sounded better, because it was between them and Endurance. Also, filing a claim was much simpler than I thought it would. The radio needed to be replaced on my car. American Dream ended up replacing that and covering it. A wiring harness needed to be replaced as well. They covered that and the car rental.

    The only issue that I had with the car rental was I ended up getting it for a day because I thought they said it would take a while for the shop to diagnose it. But they diagnosed it right away. So once American Dream picked up the warranty, it was within the next day. Also, American Dream would continue to try and take the money out of the account, even if it was not there. Other than that, it was fine.

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    Punctuality & SpeedStaff

    Reviewed Sept. 18, 2024

    I understand American Dream Auto Protect has three plans because I did a search online. But they just mentioned the platinum. The rep was a little weird. He tried to push me to take the high platinum plan. But I understood what I needed. I chose the platinum anyway. That was too good to be true. But it was fine. Until I use the plan, I'm gonna find out if it really is good or not. I'm waiting to use the extended warranty.

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    CoverageStaff

    Reviewed Sept. 18, 2024

    My experience with is like 5-star right now. I changed my vehicle and the agent who helped me out with doing the transfer of my cover did a great job.

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    Verified purchase
    CoverageStaff

    Reviewed Sept. 18, 2024

    Roger ** was very helpful in understanding the warranty and everything that it comes with. I would like to thank him and Sabrina ** for helping me with everything and in understanding the policy and everything it has to offer and even the policy that I already had and am switching from, so I would just like to say thank you.

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    Verified purchase
    Coverage

    Reviewed Sept. 18, 2024

    The signup process at American Dream was fine. I had my BMW covered with them and it’s supposed to include everything that the manufacturer's warranty would include.

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    CoverageSales & MarketingPunctuality & SpeedStaff

    Reviewed Sept. 17, 2024

    After doing some research online I was a little skeptical when it came to buying an extended warranty. You can get overwhelmed by advertising. The representative (Darius) was very helpful. It’s too early to comment on the policy. However he was more than courteous assisting me identifying coverage appropriate for my vehicles. He got everything handled quickly and very professionally.

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    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed Sept. 13, 2024

    They will not warranty your vehicle. They say it's pre-existing. It's a fraudulent company. I paid for a warranty. Two months later took my car in to a shop after putting 2,000 mi on it. They said that it needs a new transmission. Called American Dream Warranty and they said it was a pre-existing. It didn't have a pre-existing anything. It was a nice running car.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Customer ServicePrice

    Reviewed Sept. 12, 2024

    I asked for an online quote and they have called me every 2 hrs since yesterday! I have told the last 4 people who called to remove me from the list as I purchased from another company. One person argued with me and told me to pay $150 just for them to email me what they thought was better. I ended up having to hang up because he would not get the point that I did not want to switch. Then he emailed me anyways! The calls continue to come from different people after I have continuously asked them to stop calling me.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Customer ServiceSales & MarketingRefunds & PayoutsStaffBillingRates

    Reviewed Sept. 7, 2024

    I've been using American Dream Auto for almost six months now. I chose them because of their reviews from Google, their rating, and their credibility in the community. I couldn't find anything about them being scam or being fraudulent and I also had some good experiences on the phone with them when I spoke to the reps. They were friendly and they offered me some discounts because I'm in the military. They worked with me on my payment plan and the way I would make payments. I was able to negotiate that I would make a monthly payment of $100 instead of making one $600 payment every six months.

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    CoveragePrice

    Reviewed Sept. 7, 2024

    I went with American Dream because I researched online and it was cheaper. The policy goes in effect after 30 days, which I thought was dumb, but I haven't put a claim in yet. I thought I had an issue with the engine, but I didn't.

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    CoverageTechRefunds & PayoutsMaintenanceStaffBillingRental Car

    Reviewed Sept. 6, 2024

    When I was having a problem with my transmission, I put my car in the shop. American Dream sent someone there to check it out and he wanted to go deep in for a breakdown. People tried to explain to him that the transmission just was jerking but he considered it a breakdown and wanted some more work done in it. The breakdown was close to $2000 and I didn't read the fine print of the policy, but they didn't tell me that I had to pay out of my pocket. The inspector they sent said he wanted some more work done on the car, which I would have to pay for, which I didn't have the money. That was what I was paying them to do. When I signed up, their guy told me if I had a problem, they'd fix it and they'd pay for my rental.

    Also, I rented a car and I paid out of my pocket for Enterprise but American Dream never reimbursed me for the car. When they told me that they wouldn't reimburse me, I told them not to take the monthly payment out of my account. But they took the money anyway. Then I was stuck owing $700 out of pocket for the car dealership and the rental. I also found out that if I took my car to AAMCO, the mechanic would have told them that it had to be fixed before I had to pay for the breakdown automatic. But I didn't know that. I just took it to the Chevy car dealership because I have a Silverado.

    Everybody told me that I should have never went with Endurance. Even the car dealership said that they never heard of the company before. My car was in the shop for a whole two weeks and American Dream only paid for seven days. I even sent in a bill and told them that I was out of money. So, I just went to BBB and said they were bad people to deal with. I also cancelled my policy with them. Other than that, when American Dream's rep initially contacted me to sign up with them, their guy gave me a breakdown from Endurance. He sent me a screenshot, which I should have went with because that was what my son had and he said he didn't have any problem. He told me that that's the best one I should have picked. All in all, American Dream is a scammer and I told them that straight out. I'd also tell my friends that I trusted them but they didn't live up to their promises.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

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    American Dream Auto Protect Company Information

    Company Name:
    American Dream Auto Protect
    Company Type:
    Private
    Year Founded:
    2008
    Address:
    300 McGaw Dr #2f
    City:
    Edison
    State/Province:
    NJ
    Postal Code:
    08837
    Country:
    United States
    Website:
    americandreamautoprotect.com