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Buyer's Choice Award Winner

American Dream Auto Protect Reviews

4.1
2,268 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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Author picture
Edited by: Morgan Cutolo

About American Dream Auto Protect

American Dream Auto Protect sells three levels of vehicle service contracts, also called extended auto warranties. These plans are available for both new and used vehicles. You can also customize your policy so you don’t pay for coverage you don’t need. American Dream Auto Protect’s service department is available 24/7 to answer questions and connect you with its network of ASE-certified mechanics.

Visit americandreamautoprotect.com
Pros
  • Covers new and preowned vehicles
  • Three plan options
  • Network of over 50,000 mechanics
  • 20-year age limit on vehicles
Cons
  • No online pricing
  • Not available in California or Washington

American Dream Auto Protect Reviews

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    Page 13 Reviews 1575 - 1725
    Customer ServiceClaims HandlingCoverageStaffBilling

    Reviewed April 5, 2024

    Filed a claim on my vehicle in regard to a drivetrain part & they were beyond irresponsible in helping me find a solution, Claiming anything to not be responsible for keeping their promises in regard to covering their “coverages”. Stopped making payments because of their lack of accountability and I got more phone calls in 3 days for my payment than I have in 3 weeks for my claim.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed April 5, 2024

    Very professional, courteous and did not pressure me. Just stated the facts of what he offers. He allowed me to question him or grill him on all the issues without being frustrated. I can be a bit over the top and he handled it professionally and allowed me to do my due diligence for my purchase.

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    Customer ServiceTechPunctuality & Speed

    Reviewed April 4, 2024

    Claim was submitted on a Monday. Car was towed to dealer on Thursday. Was told inspector was called on Friday. Then was told inspector was called on Monday or Tuesday. Thursday they needed to call another inspector. We are a family of 5 2 in car seats. 35.00 is for a little car. So claim is over a well a week old and still waiting. Don’t use this company unless you check out their claims department.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

    Verified purchase
    Sales & MarketingPriceStaffBillingRates

    Reviewed April 3, 2024

    Sam was excellent. He went over everything with me. He got me a lower price than what he originally told me. He was very professional and friendly. He really tried to get me to to the upfront payment since I couldn't do it at the time. He didn't pressure me into doing it, I really do appreciate that.

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    Punctuality & SpeedStaffBilling

    Reviewed April 2, 2024

    I appreciate the friendliness and professionalism of Mr ** in assisting making changes in my payment schedule. He made a frightening situation less stressful for this person who seeks to do business in the right way. Best wishes for continued success to this dedicated worker. Thanks for all of your help.

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    CoveragePriceRatesTransparency

    Reviewed April 1, 2024

    I liked American Dream Auto Protect's price. The explanation was longer than I needed as far as the conversation, but it was fine. Their coverage was good compared to others companies.

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    Customer ServiceStaff

    Reviewed April 1, 2024

    Very good communication and overall helped me a lot in deciding the purchase. The exchange was very smooth and would like to recommend to anyone who want to buy warranties for their car in the future.

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    Staff

    Reviewed March 30, 2024

    I had a number of questions that I felt were important to be answered, and the representative was very forthcoming and answered all my questions without me feeling like there was anything hidden. The sign up process was very easy. I was very satisfied.

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    Sales & Marketing

    Reviewed March 30, 2024

    The sales guy of American Dream was good. He answered all the questions. I would recommend it.

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    CoverageSales & MarketingStaffRates

    Reviewed March 29, 2024

    I give Samuel a five-star rating for his outstanding service as a car insurance salesperson. He provided tailored coverage, answered all my questions, and made the process stress-free. His dedication to customer satisfaction and efficient use of technology were impressive. I highly recommend Samuel for his professionalism and exceptional service.

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    Reviewed March 28, 2024

    The plan I had on my car was expiring and I needed a warranty go on it. I found American Dream Auto and talked to them. They made me a good deal and I took it. Also, the signup process was great.

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    CoveragePrice

    Reviewed March 28, 2024

    My Ford Explorer was a 2013 XLT. When I purchased the vehicle, it had 103,000 miles on it. I've had it for three years and put about 30,000 miles on it. I thought that it could stand to have some warranty on it just in case. The service of American Dream was good when I signed up and their cost was reasonable, too.

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    PricePunctuality & SpeedRates

    Reviewed March 28, 2024

    I'm satisfied with American Dream Auto’s signing up process. It was quick. Everything was explained thoroughly. I like their price too.

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    Customer ServiceCoverageSales & MarketingPriceBillingRates

    Reviewed March 28, 2024

    American Dream has been great. I needed a policy for my 2017 Buick Enclave, so I filled out a quote online and they called me. The process was easy and it was a fair price. They also did everything I've needed them to do. They've even changed the date that they take my payment out to be more convenient for me. They said that they only do auto pay and at first, I didn't like it but I'm okay with it. I would tell my friends to get set up with American Dream.

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    Customer ServiceCoverageStaffTransparencyCoverage - Components

    Reviewed March 28, 2024

    When I spoke with Samuel at American Dream Auto Protect, I liked his manner. He was very upfront and I enjoyed dealing with him. I had questions, but Samuel was very deliberate in his explanation. I wasn't caught up in a whirlwind, and he made it understandable. He went through every single aspect of what I should expect from the coverage. He is a salesman, and he suggested this, that, and the other, but he was also very comfortable saying, “Here's my number. Call me back,” which I ended up doing. I had to leave a message, and he called me back within a couple of hours. I felt comfortable that if I were to need this service, I would get the service I expect.

    Samuel went through the different lengths of service, and we ended up going with the five-year coverage. He pointed out that our cars are not super new, but they're very low in mileage so it made sense to go with the longer term. With the policy, there's roadside assistance and a trip interruption if anything will happen when you're away from home. Samuel also pointed out what's not covered like windshield wipers and ordinary wear and tear.

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    TechStaffBillingRates

    Reviewed March 28, 2024

    It was strange that the rep was asking me if I could pay $3500 all at once to which I told him no. It went downhill for a little while but they came up with a no interest payment plan. However, I'm not very happy with American Dream Auto Protect right now. I've made two payments on our four-payment plan but I still don't have a copy of my contract. I've contacted them three times and told them each time to send me a copy of the contract. They've never done it. They said it's available on the internet. I told them that's not the contract. I hope I get my contract in the mail this time.

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    Customer ServiceCoverageTechStaff

    Reviewed March 27, 2024

    The gentleman that I was on the phone with and worked with was very helpful. So the signup went real smooth and easy. Also, there were several advantages to their coverage that I saw over the other providers.

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    Reviewed March 27, 2024

    I have a used vehicle and things can go wrong. I signed up with American Dream Auto Protect a month ago, and everything is good so far.

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    CoveragePriceStaffRates

    Reviewed March 20, 2024

    Nathan was very helpful in ensuring we had the correct warranty for both vehicles. He was not pushy in any way and took the time to answer all questions... important, had I felt pushed I would have ended the discussion. I feel we got a very good coverage at a price that went down as Nathan pursued the best policy at a reasonable rate.

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    PriceStaffRates

    Reviewed March 18, 2024

    Worked with Tom ** to acquire a warranty for my 2020 Nissan Rogue Sport. Tom explained everything so thoroughly to make sure I understood what I was getting. Tom got me a great price. I am glad I have the warranty although I hope I don’t have to Use it. Tom was a pleasure to work with. He is a true professional.

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    CoveragePriceRates

    Reviewed March 18, 2024

    I was searching for extended auto coverage for my 2018 Honda Ridgeline RTL and came across your company. I entered my basic information and was soon contacted by Sam **. He gave me the rundown of coverages, prices, and options. I was pleased with the coverage and opted for the 5 year plan. I plan to keep my truck for the next 10 + years.

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    CoverageSales & MarketingTransparency

    Reviewed March 18, 2024

    My wife and I purchases extended warranty automobile coverage for both our cars, a 2021 Jeep Cherokee and a 2019 Jeep Compass, from American Dream via consultant Tom **. Tom was exceptional with the service and explanation of benefits with the Platinum plans we purchased. No pressure sales. He was transparent and upfront with everything. It was a great experience.

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    Customer ServiceCoveragePriceStaff

    Reviewed March 15, 2024

    After doing extensive research on the several companies offering extended auto warranty plans, I contacted American Dream Auto Protect with an online request for quote. Today Tom ** called me with his recommended ADAP plan. Tom was very friendly, professional and knowledgeable, with answers for every question I raised. It was not a hard decision to go with American Dream's policy. Thanks Tom!

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    Contract & TermsStaffBilling

    Reviewed March 11, 2024

    John was persistent and flexible in tracking me down for a payment issue. He also helped me with some questions about the agreement. He was very patient as I dealt with an issue with my credit card. Overall, he was helpful, patient, and knowledgeable with all that we were trying to do.

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    StaffBilling

    Reviewed March 11, 2024

    Daniel was great at explaining how the warranty works and payment structures. Also how I could money with all the payment plans. He was very nice and patient with me as I asked question after question. He also helped me cancel a deal I had just done with Premier auto, and sold me on American Auto. Yay Daniel. Ty/

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    CoverageStaff

    Reviewed March 8, 2024

    In my search for an service warranty program for my vehicle, I spoke with Rick ** of American Dream Auto Protect. He was very knowledgeable and understood what their coverage provided. He also had a very clear understanding of my questions and answered the questions until I was comfortable moving forward. I'm very confident with my purchase.

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    Staff

    Reviewed March 6, 2024

    Samuel helped me out a lot. He worked through everything with me and explained everything I needed to know. He made sure I was good and everything. He was really helpful to me and it was amazing to know him. Thanks. I’m really excited for this warranty and I’m grateful

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    CoverageStaff

    Reviewed March 6, 2024

    Tom ** was the agent that helped me with the signup process. He was very friendly and explained everything clearly to me. The cars that I had insured are a 2013 Chrysler Town and Country and a 2016 Chevy Equinox. He was able to get us a very good deal.

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    Customer ServiceCoveragePricePunctuality & SpeedStaffBillingRates

    Reviewed March 4, 2024

    Very informative, very good at explaning every single detail about what was covered by the warranty insurance and what was not covered by the insurance. Explained very good how the payments work and when the policy begins. Very good price. Overall great experience. Everything was done quickly, not too much wait time. Received all the information by email very quickly.

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    Customer ServiceCoverageTechPunctuality & SpeedStaff

    Reviewed March 4, 2024

    I have a 2012 Ram 1500 truck. I looked for coverage online, then I talked to somebody on the phone from American Dream and signed up. It was very simple and quick, and the reps were great. However, I don't like that it's hard to get ahold of somebody and nobody returns my phone calls or emails. The contract is difficult to understand. They don't tell you exactly what's covered and what's not.

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    Staff

    Reviewed Feb. 29, 2024

    I purchased Platinum Warranty plan for my 2016 Volkswagen EOS. Hopefully I won't require it but wanted to be safe. I was pleasantly surprised on how helpful they were in ensuring I picked the best plan for my needs. My representative Tom ** was terrific, he is extremely knowledgeable and accommodating.

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    Customer ServiceStaff

    Reviewed Feb. 27, 2024

    Experience with Mr. ** was great. Very nice and patient with me. I will be telling my family and friends about American Dream. Just give them a call. I am such they all is nice but I spoke with Mr. **, give him a call, very nice and answer all questions. Mr. ** keep doing a great job for your company.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed Feb. 26, 2024

    I have had my options open for an extended warranty and no one has price/customer service beat other than you guys and being a veteran it is extremely frustrating when you want to have something for the vehicles. I appreciate their time and patience. The expertise of Tom ** is like no other!

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    Customer ServiceStaff

    Reviewed Feb. 24, 2024

    Provided me with some great customer service. Was very friendly and very informative. Was also very knowledgeable on all services provided. Gave me great recommendations on services offered and was great helping me decide on what I would need and nothing I didn’t. Would definitely recommend to family and friends.

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    Customer ServiceCoverageSales & MarketingPriceStaff

    Reviewed Feb. 22, 2024

    Sales person was very knowledgeable in explaining the plan warranty. Tom also recommended the best cover package at a very economical cost. Tom was excellent in his customers service for warranties. I would recommend family and friends to call Tom for extended warranties within reasoned cost the plan purchased satisfied my need.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Feb. 22, 2024

    Was very happy with the experience that I had with Tom. He called me quickly, summarized my needs and gave me a quote that we agreed upon. It was professional and very helpful. I would recommend your company to anybody and especially if they had the opportunity to deal with Tom.

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    Customer ServiceClaims HandlingCoverageTechSales & MarketingRefunds & PayoutsMaintenanceStaffBillingTransparency

    Reviewed Feb. 22, 2024

    Updated on 03/11/2024: This company is steady being a thorn in my side. I cancelled my services on 2/20/24 with Mr. **, then he transferred to me to nick who then said, "I will notate the account and you will not be billed any further." They still took out of my account and sam ** told me today 3/11/24 that they could not give my money back because they do month to month payments. This company is surely a damn fraud and needs to be shut down immediately. The all man company is just not right and they are scam artists...For real!!!

    Original Review: First of all the service at first was awesome when they want you sign with their company. Secondly I put in a claim after 3 months on their plan because we had bad weather and the next couple of days my Truck starting ticking once I started it. Took the vehicle to the shop and they estimated it to be Internal. Did a claim with American and they gave me the run around and I am still getting the Boot with them now. The dealership gave them a call and they asked them did I drive it, get it towed or what ALSO TOLD THE DEALERSHIP THAT IT SEEMS TO BE A ISSUE THAT WAS ALREADY IN PLAY. I drove the car there mind you but this is when the shenanigans began. One representative (Mr. **) laughed at me and told me that my claim was in a Higher Tier and it needed to be reviewed it will take over 1 week.

    I called back the next week and talked to Mr. ** and he said where is the vehicle now I stated in my yard. He said oh you can take it back to the dealership and we will have an inspector come out and check the vehicle there. I got the truck towed and NO INSPECTOR CAME AND MY TRUCK WAS THERE FOR OVER 5 DAYS. The dealership called them to see what was wrong and Mr. ** said that they would need to break it down to find the POINT OF FAILURE. Now mind you I already paid for a Diagnostic test. So now I would have to pay $2991.03 to get the engine broken down and then that wasn't a GUARANTEE that I would get that money back to see what the POINT OF FAILURE is.

    American Dream conned me into getting this extended warranty when all along if anything happened to my car they would not agree to fix it because my claim was in a HIGHER TIER than anyone elses. Please read between the fine lines because there is no WOMAN for one that answers the phones ONLY Men and they seriously was very RUDE, DISRESPECTFUL AND SIMPLY TOOK ME AS A JOKE. Poor customer service, no value for their customers. Only want your money but nothing in return. Thank you American Dream for this life lesson!!

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    CoveragePriceRates

    Reviewed Feb. 21, 2024

    Tom ** was the person I talked with about this warranty, I went with the Platinum policy, as it has the coverage, I was looking for, and the price was what I wanted. It's always nice to find a company that fits your needs, I checked with at least 4 other extended warranty companies, but settled on American Dream. Would highly recommend American Dream Auto Protection.

    Dan **

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    CoveragePriceRefunds & PayoutsStaff

    Reviewed Feb. 20, 2024

    They answered all my questions and Tom was very helpful. He assured me the policy covered 100% of all costs and I only had to pay my deductible. He was very understanding and appreciated as well. Good reviews made me trust this company. Tom made sure I understood what I was getting and he made me feel Good about buying the policy.

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    Customer ServiceCoverageTechPricePunctuality & SpeedBillingRental Car

    Reviewed Feb. 16, 2024

    I talked to a gentleman at first. He came up with a high number which I couldn't afford because I'm on a fixed income. Within a couple of hours later, another gentleman by the name of Jacob called me and was able to get it down to where I could afford it. I went with him because I only had to pay this high amount for five months, and I would be done with paying them at that point. I hope not to use American Dream Auto Protect, but it's good to know. It's like auto insurance. I got it just because I have to have it just in case. And by me being retired, I don't make a lot of money coming back in and I can't work. So, I said, "Let me do something to be safe than sorry."

    When I talked to Jacob, he gave me everything that I needed to know. He reassured me that everything will be covered under my car. It is a high-end car and that all will be under coverage. He was able to work with me as far as the payment was concerned, which I appreciated a lot. He sent me an email telling me everything that was listed. And I got something in the mail within a couple of days later stating everything that he said.

    The only thing I had a problem was with American Dream specify that I gotta have an ASE mechanic. Other than that, I like the deductible, which is $100. I thought that was really great. I thought the billing was really great. I thought the rental car was really great. From what I've seen-- I mean, like I said before, I haven't used it at all because I don't have no reason to, but I did see those things on there that I did like, because another company, they wanted a higher deductible and you guys didn't.

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    Billing

    Reviewed Feb. 15, 2024

    My experience with American Dream has been pleasant. I made a payment and they tried to take another payment out, but their department caught it and aborted the next payment. They're working to get it removed. I'd get it placed back into my account. It shows that they're customer-oriented and recognize that they had an error and they're addressing it and began work on it. That shows a lot for the organization.

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    Customer Service

    Reviewed Feb. 15, 2024

    It was a good experience with the guy that I talked to. He explained everything to me and asked me if I had any questions. I asked questions and he answered them for me. He told me if I had any more questions, that I could always call him.

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    CoveragePriceRates

    Reviewed Feb. 15, 2024

    I had CarShield on my previous car, but a deer decided to hit it and the insurance totaled it. Once I found another car, I was offered a bit more coverage than CarShield at about the same price. Initially, I had signed up with them again, but it hadn't come into effect yet, so I canceled and went with American Dream Auto on the next car that I got. Last month, I paid the 174 deposit, then starting this month, I will pay the monthly fee.

    I'm hoping that the process is easy if I ever have to make a claim, and with the car being a 2015 model, eventually, I'll have to make one. The amount of coverage seems good, and they said that road hazard is covered. However, I hit a pothole from the snow and I had to have a tire repaired, but I'm not even gonna make a claim on it. Still, I can be covered if I ever need it again.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 14, 2024

    Signing up with American Dream Auto Protect was very easy. They were fast to get back to me and were very cooperative.

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    CoverageStaffFollow-Through

    Reviewed Feb. 14, 2024

    The American Dream rep sounded professional and he mostly went through everything the plan covered. Usually, when you get people trying to sell you something, they're pushy, but he didn't come across like that. I have roadside conditions. If the coverage does what they said, it is good. I am satisfied with the package. I'm happy with American Dream.

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    CoveragePriceMaintenanceRatesCoverage - Components

    Reviewed Feb. 14, 2024

    Their prices were competitive and fair. The salesman wasn't pushy. The coverage was in tiered systems. That’s for anything that’s not general wear and tear, like tires, most hoses and belts, etcetera that you deal with on mileage maintenance, like a tune-up. Also, nothing that was body damage that your insurance company should be covering. So far, I haven't had to use it yet but I feel pretty good about it.

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    Customer ServiceCoverageTechStaff

    Reviewed Feb. 14, 2024

    I had a good experience when I signed up with them. But I had to call them back and ask if certain things were covered. The contract is kind of generalized so it’s not specific to exactly what's covered. Every time I asked if a certain thing is covered, they would say yes. But you don't see that in the contract.

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    CoveragePriceRates

    Reviewed Feb. 14, 2024

    My wife bought a Jeep Wrangler and it was used. I didn't wanna get hung with expensive auto repair so I bought a warranty from American Dream. I like their price and they gave me the coverage I needed. Signing up with them was great.

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    CoveragePriceStaffBillingCoverage - Components

    Reviewed Feb. 14, 2024

    I like that American Dream didn't require a down payment. Although they have a choice of you paying it upfront, you give a down, but they gave me the flexibility of just paying it monthly. I went through a few of their reps because I wasn't too convinced with the company and what they were saying. Finally, I spoke to someone who seemed knowledgeable and made me feel at ease with the whole process.

    I got the premium plan and it covers everything. It has a $100 deductible. It does not cover regular wear and tear, which are the tires and the windshield wipers. But it's for mechanical breakdown, anything electrical. They also cover roadside assistance. I also told them that the amount was too high and they worked with me and gave me something that was manageable.

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    Customer ServiceCoveragePriceMaintenance

    Reviewed Feb. 14, 2024

    Signing up with American Dream was a nice experience. I was going with Endurance. But then I got another call. That was American Dream and they just offered me a better option and coverage. Also, if I break down, I can stay in a motel and I really like that. They're also a little bit cheaper.

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    CoveragePriceRates

    Reviewed Feb. 14, 2024

    I spent some time talking to different companies and found what I wanted with American Dream. Everything was explained well, and they had a good price and good coverage, so we went with them. The signup process was nice and pleasant. We have an Impala and a Yukon covered with them, and so far, we like everything.

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    CoverageBilling

    Reviewed Feb. 13, 2024

    This was a pleasant experience getting this add-on coverage for my second car. They led me on each step of the way to add this coverage and what was cover under this policy. They gave me a good deal on the second car. They gave me a better date for when my payment would come out of my bank account.

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    CoverageStaff

    Reviewed Feb. 13, 2024

    Mark ** was great and helped me purchase 2 policies for my vehicles today. He was polite, not pushy and understood my needs and what I am looking for. I will definitely recommend Mark and this company to everyone. We already had a policy on another vehicle with American Dream Auto so this one was purchased 3rd purchase with them. They always approved any claims and the vehicles was fixed and back on the road in a timely manner.

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    CoverageStaff

    Reviewed Feb. 6, 2024

    John ** with American Dream Auto Protect is a consummate professional and a pleasure to work with. Kudos friend, a real asset to the company. I would gladly recommend this company to anyone looking to purchase an aftermarket warranty, especially for a truck. I do not think there is a better policy to purchased anywhere in an aftermarket format.

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    CoveragePriceStaff

    Reviewed Feb. 6, 2024

    Derrick was very helpful and informative when we spoke about a warranty for my Prius. My Toyota warranty is expiring and I needed to get coverage that was not too costly because I am retired and on a fixed income. I felt respected and cared about. He answered all my questions and made me feel very comfortable in purchasing the warranty from American Dream.

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    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Feb. 6, 2024

    My rep Joseph ** gave me a direct line to his phone and email, so communication was very easy. I had a quote within 2 minutes of being on the phone. Joseph was very professional and patient. I didn't feel pressure to make a fast decision or purchase. I was offered a great rate that not only was cheaper than the other companies but offered an entire year of extra coverage! Overall great experience!

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    CoveragePriceRefunds & PayoutsStaff

    Reviewed Feb. 6, 2024

    Derrick was amazing and very thorough. Took care to explain everything logically and broke down the expenditure in a manner that makes sense. He took his time and answered all questions and made sure everything was explained properly. I was deciding between Endurance and American Dream Auto and Derrick was able to highlight key advantages of going with American Dream. Yes, you pay all upfront but look at it as putting the money in a savings account. If you don’t end up using the service for entire term, you get full refund of the unused portion! It’s strictly time-based (if you cancel half way in, you get 50% back). My per month cost ended up being less and there is not cap on coverage and they only use OEM parts. Thanks, Derrick.

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    Customer ServiceStaff

    Reviewed Feb. 5, 2024

    Sure glad when I called for info, Samuel answered my call. He made it that much easier to ask questions and answered every one without any hesitation. Was very informative about the service and gave me a great deal besides. Even told me to call him in the future if I needed his help. Thanks Samuel for being so good at what you do.

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    Customer ServiceCoverageSales & MarketingRefunds & PayoutsStaffBilling

    Reviewed Feb. 3, 2024

    When I started with American Dream, they told me stuff that wasn’t true. And when I called them, they told me that my car was gonna be protected all the way around. Sometimes, with the tune-up with the car, they gotta take half of the thing down to get to the plugs, and do this and do that. And they told me they do that and would pay for that.

    When I got the booklet, I read everything and it didn’t say anything about the rollers or that they pay for the tune-up. So, I called them and told them that I would like to cancel. They asked why and I told them the man falsely advertised it. I asked if they paid for the rollers and the tune-up and the guy said yes. They were gonna send me another policy with the two things added to it, and they never did. So I called them again last week because my payment was coming up and asked them about it and the rep said American Protect doesn't cover that at all. He didn’t know who told me or why they told me that. So I canceled it. It was a very bad experience that I had with them. So I'm not even gonna bother anymore.

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    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

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    Staff

    Reviewed Feb. 2, 2024

    Nathan ** very helpful! Will pass it on!! Very patient!! Explained well the extended warranty! Very convincing! Will tell my family about his helpfulness. Good sense of humor and seems to live his job!! Tried working with us to make a better deal! Will pass this along to other friends and family.

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    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed Feb. 1, 2024

    Jacob was an excellent salesperson. He provided all of the information I needed and was able to get me to commit today during my first call to AD. Your pricing is competitive and there were additional perks that helped me decide to go with you. I appreciate the discounts and additions Jacob offered. I feel more secure with an extended warranty on my vehicle, I was very pleased with Jacob's professionalism. Thank you.

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    CoverageStaff

    Reviewed Jan. 31, 2024

    Jacob was very helpful with my purchase of insurance for my 2 vehicles. I would recommend him to my friends and family. He needs a raise. He is very knowledgeable and very helpful with all my questions and answers. Thank you Jacob for all your help. Deb. Thanks again for your patience with me today taking all your time.

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    Claims Handling

    Reviewed Jan. 31, 2024

    Something fell off somebody's truck on a highway and it knocked the guard shield for my wheel. I filed a claim and it was good overall.

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    CoveragePriceStaffRates

    Reviewed Jan. 31, 2024

    My agent was Tom **, he as very helpful in setting up the policy. Just getting out of the hospital it took me 2 days to get it set up. He was great at explaining things. In checking with different companies and their ratings, and cost, I feel I am the correct choice.

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    CoverageStaff

    Reviewed Jan. 31, 2024

    I got a 2008 150 and a 2019 van covered through American Dream Auto Protect. I talked to two representatives, and the second one really explained a lot to me and I understood a lot better.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Jan. 31, 2024

    I liked that I could pay in installments, but I misunderstood. I thought they were annual installments instead of monthly, but I've gotta live with that. I activated the policy on December 18th, but there's a 30-day waiting period as well as 1,000 miles that I have to drive. I wasn't aware of the 1,000 miles, but when I had a question about something, I called to check on a couple of things and I found out then. I haven't made the 1,000 miles yet, but if the policy acts the way I was told, it's great. It will cover everything, and if I have a problem, they'll take care of it. I had a bad experience with the home warranty and it was a waste of money. I was reassured by Samuel, a rep, that that wouldn't happen with American Dream.

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    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedStaffRatesTransparency

    Reviewed Jan. 31, 2024

    Setting up the coverage was very simple and fast. The sales rep was very informative and answered all of my questions. It wasn't a pressure-type situation. He had very good customer service skills. I spoke with someone earlier and they were a little pushy and had an aggressive sales tactic. It almost pushed me away from American Dream, but after looking at a few more car warranty companies, they seemed to offer more coverage on certain things than some of the other plans I was looking at. The price was similar too. It wasn't the best, but it was comparable enough to make me want to go with American Dream.

    I decided to come back and I got a new person to deal with. It was a totally different experience. Now, I've gotten the policy, but I've been so busy, I hadn't had time to sit down and read over everything. However, from the explanation and description of the program, it was what I needed at the time. For claims, I have to contact the company and let them know what's going on and they'll handle everything from there. I would definitely recommend American Dream Auto Protect. Car repairs are very expensive these days, and I have been driving an older vehicle for quite a while. My car is a 2015 model and something I could work on myself or very reasonable to work on. The newer vehicles are very expensive and after they run out of the original warranty, some repairs can be very costly.

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    Customer ServiceCoverageStaff

    Reviewed Jan. 30, 2024

    I called a few months ago to get a policy on my husband's car, and Sam was very helpful and pleasant. I told Sam I have another car that I want to purchase a policy for, but not for a few months. Every so often Sam would reach out to me to see if I was ready to purchase. I called Sam today to purchase the second policy. He was just as pleasant and helpful as before. Thank you, Sam!

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    Sales & MarketingStaff

    Reviewed Jan. 30, 2024

    Very happy with the professionalism, information and time from my rep Tom **. He is a very friendly and low pressure sales person who was a pleasure to deal with. I am also Very happy with the platinum plan that we purchased for my 2018 Subaru Impreza. Thanks for all of the help. Thanks for all the help.

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    CoveragePriceStaffRates

    Reviewed Jan. 30, 2024

    I didn't know what to expect. I was very cautious. I don't like people getting over on me. When I first start talking to Tom he made me feel comfortable right away. He explain to me the different packages. Silver, gold, and platinum. I chose the platinum because he went into detail it's the best. I told him I have a 2013 Ford Taurus. I told him the miles on it and how many miles I go a year. He gave me a good price. He answered all my questions right before I was going to ask him. Very knowledgeable. I was more than satisfied with his service. I would recommend people to talk to Tom if they want a car warranty.

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    CoverageStaff

    Reviewed Jan. 30, 2024

    Tom was VERY helpful. He provided an incredible amount of information. I got the Platinum Plan for my 2017 Equinox and it is a GREAT Plan. I am really happy with Tom and the protection plan he got me which took into consideration that I put low miles on my SUV and I plan to keep it for many years. I researched several plans and AMERICAN DREAM is the best, hands down!!!

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    Customer ServiceCoverageStaff

    Reviewed Jan. 29, 2024

    Speaking with Samuel was a pleasant experience. He was very knowledgeable about the policy. He answered the questions I ask him and his response was reassuring which made me comfortable with the investment I was making. He gave me his personal phone number so I could contact him directly with any questions I may have.

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    Coverage

    Reviewed Jan. 29, 2024

    Purchased 6-year plan. I have a 2011 Jeep Grand Cherokee Overland. I only have 120,000 miles and it still looks good. Hope to be driving it for a long time. That's where a warranty comes in. Tom ** walked in thru all the options for his company, America Dream Auto Protect. Thanks Tom!

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    Customer ServiceCoveragePriceStaffRates

    Reviewed Jan. 29, 2024

    Both TJ and Jacob were nice, professional and good to work with. I believe I got a fair deal and the cost was acceptable. I called another company, also highly rated, and their identical plan with less years and less mileage allowance was roughly $1500.00 more. We'll see how it goes if I need to use it. Give them a look, they are competitive and easy to work with.

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    CoverageStaff

    Reviewed Jan. 26, 2024

    Adam was extremely helpful. He explained all the features of the plan, was easy to follow and understand, and had a sense of humor as well. He answered all our questions. He did an excellent job representing your company. We would recommend American Dream to our friends and family. We got our BMW X6 covered with the most comprehensive package.

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    Customer ServiceStaff

    Reviewed Jan. 25, 2024

    Will used his good listening skills to answer my questions and concerns succinctly and to the exact information I was seeking. He represented American Dream with genuineness which is rare these days to provide me with knowledgeable assistance. My call was to begin researching companies and their plan. Talking with Will confirmed American Dream would be the best option for me, so I signed up!

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    CoverageSales & MarketingStaff

    Reviewed Jan. 24, 2024

    I had a positive enrollment with Adam **. I appreciated the veteran's discount. Adam helped me with the bumper to bumper coverage. I would recommend American Dream Auto Protect to others. Thank you for the service. I will consider this for my next car. Overall I am very satisfied with American Dream Auto Protect and their coverage.

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    Customer ServiceCoverageTechSales & MarketingStaffRatesTransparencyHonesty & Transparency

    Reviewed Jan. 15, 2024

    Recently, I had the pleasure of dealing with Cortney from American Dream, and the experience has left an indelible mark on my perception of automotive warranty providers. Cortney's depth of knowledge and his commitment to customer satisfaction truly set the stage for an outstanding encounter. Navigating the intricacies of American Dream's best pumper-to-bumper coverage with Cortney was enlightening. His expertise became evident as he patiently walked me through the expansive protection the plan offered, ensuring that I fully comprehended the value it would bring to safeguarding my vehicle.

    What truly impressed me was Cortney's adept negotiation skills. Recognizing my needs, he went the extra mile to secure a rate that not only aligned with my budget but exceeded my expectations for a top-tier warranty. Cortney's dedication to ensuring customers receive the best deal underscores the level of commitment that sets American Dream apart. The coverage itself is praiseworthy. American Dream's best pumper-to-bumper plan emerged as a comprehensive shield for my vehicle, covering a wide array of components. This reassured me that unforeseen repairs wouldn't translate into financial burdens, providing peace of mind and reinforcing the value of the plan.

    Beyond the excellent coverage, the efficiency and transparency displayed throughout the process deserve commendation. Cortney facilitated a seamless transaction, and at no point did I feel pressured or uncertain about my decision. The clarity and honesty demonstrated during the negotiation further solidified my trust in American Dream. In an industry where customer service is paramount, Cortney's professionalism and personable approach make American Dream stand out. His ability to seamlessly blend friendliness with a profound understanding of the products he represents truly distinguishes him as an exemplary salesperson.

    In conclusion, my interaction with American Dream, facilitated by Cortney, surpassed expectations. The combination of a knowledgeable and friendly sales representative, coupled with a stellar pumper-to-bumper coverage, makes American Dream the go-to choice for anyone seeking reliable and comprehensive protection for their vehicle. I wholeheartedly recommend their services and commend Cortney for his outstanding efforts in making the process both smooth and rewarding.

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    CoverageStaff

    Reviewed Jan. 12, 2024

    Cortney ** was wonderful to work with. He is very knowledgeable and provided the necessary information for us to make our decision. Cortney explained the policy and what to expect once our purchase was made. He was able to answer all my questions. It's great to have peace of mind in the event of any problems or issues, we have American Dream on our side to help with repairs! Thank-you again, Cortney!

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    Punctuality & SpeedStaff

    Reviewed Jan. 11, 2024

    It was very quick, John was very helpful and I very much appreciated his time. I have been turned down for some reason with other companies, but there were no issues and they were very reasonable. I would definitely recommend them to friends. I have a 2014 Chevy Equinox.. I plan on adding at least one more car in the next month.

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    Customer ServiceCoveragePriceStaffRates

    Reviewed Jan. 11, 2024

    Will ** reached out via email and text in advance. He was professional and courteous and knowledgeable throughout the call. He could explain what was covered in each of the plans, which made it easy for us to find the appropriate plan and he even tried to work on the pricing. Would definitely recommend him in the future.

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    Coverage

    Reviewed Jan. 11, 2024

    Sam was Great at getting me in this policy! I am happy to have the coverage and feel at ease knowing I have such a Great car coverage plan. I would refer anyone looking for the same type of car insurance plan that Sam got me, because of his patience with me and totally explaining the insurance plan. Thanks again Sam, Great Job!

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    CoverageStaff

    Reviewed Jan. 11, 2024

    Joseph was very wonderful and helpful. I appreciated all he helped me with. Awesome! He was the best person I could have had. Joseph was very kind and courteous. I would recommend him to anyone. He was super professional! This appears to be a very good company and I am looking forward to having them as my warranty coverage for my Honda Civic. Thank you Joseph for being great!

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    Staff

    Reviewed Jan. 11, 2024

    Jason did a great job signing me up for my warranty. I am very please with the service. He been a great help and caring person. More reps need understand a person not just get their money.. Everyone not the same with money so always be patient and knowing how you can help. That's why you are working for the company to help others.

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    CoveragePriceStaffRates

    Reviewed Jan. 10, 2024

    I would like to thank Mr. ** for all of his exceptional work efforts. In helping me obtain the warranty insurance that was very much needed. After dealing with multiple people from different companies Mr. ** was the only one who was able to give me direct information about what my policy would cover and cost. Plus the price was very reasonable. Again I would like to personally give thanks to him.

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    Staff

    Reviewed Jan. 9, 2024

    Jacob ** our representative and was an overall pleasure to deal with. He was very knowledgeable and polite. He was well spoken and was very concerned about making sure that we were getting the best service for our needs. I would recommend that he should lead an service rep in-service for your company.

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    Customer ServiceOnline & App

    Reviewed Jan. 9, 2024

    I completed a form online. Before I could refresh my page I got a phone call. I only wanted information I was not looking to commit. Joseph was well spoken, knew the benefits, relayed them in a way that made sense. I asked question he answered professionally. Joseph made the process a No Brainer and did everything in his power to make the decision financially doable.

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    Customer ServiceCoverageSales & MarketingPunctuality & SpeedStaffBilling

    Reviewed Jan. 8, 2024

    Call in response to my request for additional information on a auto warranty policy. Inspite of a couple of bumps in the road with my credit cards this conversation could not have gone any better from my perspective. Jacob provided, quickly and easy for me to understand, information that I needed, in my search for a policy. I never felt that I was pressured to buy or make a decision and at times felt I was talking to a long term friend. If I had a company, I would hire him in a minute.

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    Customer ServiceTechStaff

    Reviewed Jan. 8, 2024

    Today we contracted with American Dream Auto Protection for our 2008 Ford F450. The customer service provided by Mr ** was outstanding. His knowledge and expertise resulted in our successful partnership with American Dream Auto Protection. Mr ** is a fantastic example of an excellent employee representing an excellence company. It was a pleasure talking with him today.

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    CoverageTechPriceStaffRates

    Reviewed Jan. 8, 2024

    What can I say... the whole experience was phenomenal! Mr. ** was an understanding rep. that was able to explain and help me clarify all and every concern and question thrown at him. He did give me a great coverage rate along with the bells and whistles with the set mind that I don't have to go to a certain mechanic shop but to the rightful dealership for the best results! That alone sold me. I've had other quote trying to convince me to get into a small mom and pops shop than the experts of the make of my vehicle. He even allowed me to think about the decision I was about to make and understood that the amount needed to be revised before making a decision. I know I will make more business with this guy, set me at ease with my new warranty. Thank you Will!

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    PriceRates

    Reviewed Jan. 6, 2024

    The way American Dream priced the warranty made me decide on them and signing up was great. People should check and do it.

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    CoverageSales & MarketingStaff

    Reviewed Jan. 5, 2024

    My experience with my sales agent was very knowledgeable about my coverage I was being offered. He talked me through process. Let me know my options for my 2011 Chevy traverse. Was very satisfied with John. Thanks. 5 Stars American Dream. My favorite insurance company. I'll be with them a long time.

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    Customer ServiceCoveragePriceRates

    Reviewed Jan. 5, 2024

    The guy who signed me up was very nice, polite, and walked me through what I was going through. The customer service was good. The cost was expensive but I'm insuring a Range Rover and I probably fill in that category. If something goes wrong with my Range Rover, my price is gonna be high. So, I have to deal with American Dream until I can find something better.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceBilling

    Reviewed Jan. 5, 2024

    The office personnel at American Dream Auto Protect was a little bit hard pressure. I had some questions that they were reluctant to answer. I'm still dismayed with the payment system that was set up. I got supposedly one free month. I signed up in November, and they said I would have no December payment. But they took a December payment on the 3rd of the month and I had set it up for the 15th. I had to call back and they credited that back.

    This month, once again, they took it out on the 3rd instead of waiting until the 15th. I didn't wanna go through the hassle and figured I'd just leave it alone but it's much more comfortable for me, being retired and getting my social security check in the middle of the month. But I'm satisfied with the coverage. I have road coverage too. One phone number is supposed to cover everything at 2 o'clock in the morning if I'm broken down somewhere. My question is they said something about they submit it for authorization. What does submit it for authorization mean? I gotta have my car. I can't wait for authorization. These people are not gonna fix my car unless they're gonna get paid right away.

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    American Dream Auto Protect
    Response from American Dream Auto Protect
    We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback matters, and we’d like the opportunity to make things right.
    Please reach out to our Resolution Manager directly at RM@AmericanDreamAutoProtect.com so we can look into your concerns and work toward a resolution. We are committed to providing quality service and would like the chance to improve your experience.
    Thank you,

    The American Dream Auto Protect Team

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    Customer ServiceCoveragePriceStaffRates

    Reviewed Jan. 5, 2024

    I called to speak with a representative, and he did a good job. I talked to him about a different policy from a different company, and he shared with me the pros and cons to it as far as the reviews online and how it compared to theirs. That helped me make a decision to stay with American Dream Auto. I have bumper-to-bumper coverage and the price was very competitive. I haven't had to use them yet, but my experience has been good so far.

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    CoverageSales & MarketingStaff

    Reviewed Jan. 4, 2024

    Spoke with Jonathan. He was helpful in explaining the insurance policy and options and willing to be flexible based on my situation. Felt a bit pushy as most sales people are. Ultimately felt like I was heard and taken care of. Would recommend this company based on service received. Looking forward to seeing how the plan works when I need auto repairs on my 2007 Yukon.

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    CoverageTechPriceStaffRates

    Reviewed Jan. 3, 2024

    I have to say my experience with John ** was good. He was very helpful and informative. He explained all the details of the warranty. Price was great. I like the fact that he recommended the dealer to insure OEM parts and that there was no cap on cost so no used or remanufactured parts were used. He was very convincing and one hell of a salesman. Overall happy with everything and glad he talked me into the plan I bought.

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    Reviewed Jan. 3, 2024

    I received a warranty from Tom on my 2018 Audi S5. Was very pleased with his service and the product I purchased. I will recommend American Dream to all my friends! He was able to answer all my questions and gave me a great deal. Glad I have it, just hope I never need to use it!

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    Customer ServiceTechPricePunctuality & SpeedRates

    Reviewed Jan. 3, 2024

    I purchased a CPO vehicle and declined the extended warranty due to the excessive dealer cost. I knew that I would be able to purchase a vehicle warranty privately at a lower cost. I reviewed several warranty companies and narrowed my choices. I promptly received a call from Samuel at American Dream. He was able to provide me a Platinum Warranty that suited my needs at an affordable price. He was very pleasant and not pushy or aggressive.

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    Customer ServiceCoverageSales & MarketingStaffHonesty & Transparency

    Reviewed Jan. 2, 2024

    Will **, was not just Courteous. He was knowledgeable and skilled in his sales approach. He asked me what I needed in the coverage and then delivered more than my expectations. I highly recommend this young man for any upper level opportunities including training those that are less skilled and honestly rude in their delivery of information. ❣️ I wish you all a blessed New Year, thank you for having Will ** be a part of your family. ❣️God Bless.

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    CoverageTechPricePunctuality & SpeedStaffRates

    Reviewed Jan. 2, 2024

    Tom was a great help in securing a policy on my 2019 Ranger Rover Sport. My wife had some concerns and Tom was quick to answer all her questions. Tom worked with his manager and was able to get us the lowest price available. He was also able to help us secure coverage as soon as possible since our dealer warranty was running out.

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    Sales & Marketing

    Reviewed Jan. 2, 2024

    My experience with the sales department was very good, they reviewed all the different options available to me, hopefully I will not need to file any claims in the near future, but from what I read from customer reviews and my own research I am confident I chose my best option for my needs.

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    Customer ServiceCoverageSales & MarketingPriceRates

    Reviewed Jan. 1, 2024

    Jacob did a nice job explaining the policy that I will be getting for the car I am purchasing today. Hopefully if and when I need to use the policy it will be this smooth and easy process. There were a number of incentives and discounts that he applied that made it easier to say yes to. I will call another company but this seems like the one I will stay with unless the price is much different for the same amount of coverage.

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    CoveragePriceStaff

    Reviewed Dec. 29, 2023

    I got the Platinum coverage for my 2017 Honda Accord. Tom was friendly and polite and worked with me to offer an affordable plan. Having an auto warranty provides me with peace of mind should my car breakdown. I may add a second vehicle in the future if everything goes well.

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    CoverageStaff

    Reviewed Dec. 28, 2023

    Jacob ** for American Dream was exceptionally knowledgeable and helpful, as well as courteous. He explained the plans well, covered all my questions to my total satisfaction. If my experience in future dealings with American Dream is as pleasant... I will be extremely impressed. I am thankful to Jacob and American Dream for setting up these policies.

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    Staff

    Reviewed Dec. 27, 2023

    It was great working with Samuel. He exhibited great interpersonal skills and has a very pleasant voice. He took the time to understand my concerns and he addressed my concerns and questions accordingly. I will recommend Samuel to my friends and family maybe in need of an extended car warranty. I will continue to do business with Samuel in the future. Happy New Years!

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    CoveragePriceStaffRates

    Reviewed Dec. 27, 2023

    Talking with Jacob ** today was a pleasant experience. He was able to help with my purchase of my auto plan. This auto coverage was something I have been considering for sometime. Good price too! I would recommend American Dream and I’m looking forward to working with them. Thanks, Jacob.

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    CoverageSales & MarketingStaff

    Reviewed Dec. 27, 2023

    Just talked to Jacob, he was very polite and informative on the policy I was looking for. He got some discounts and some extras. I am very pleased with my policy. The present auto warranty on my truck is about to expire. I needed to find a warranty before it expired.

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    CoveragePunctuality & SpeedStaff

    Reviewed Dec. 26, 2023

    Sam was very helpful and knowledgeable as I signed up my 2 vehicles for extended warranties. Since I have not used the coverage I cannot speak on that yet but hopefully all goes well. It is great to deal with a real person and not an automated system. Sam was fast and efficient.

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    Customer ServiceContract & TermsCoverageTechSales & MarketingStaff

    Reviewed Dec. 23, 2023

    At first, we went back and forth a little bit because the original salesperson said one thing and then some things kind of changed. When I received the contract, it was not what we had talked about. I was looking for a five-year, 125,000 miles bumper-to-bumper warranty. But when I got the warranty itself, it was only 36,000 miles. So I was gonna cancel it. It put me to the point where I wasn't gonna do it, and then they put somebody else on the phone. I talked with that person for a few minutes. It was a whole transaction. Then he got it to the point where I was happy. We came to the agreement. I got a five-year 100,000 mile warranty for whatever money amount a month, for however long I wanted it for.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 23, 2023

    My experience with American Dream was good. They could tell that I was online looking and someone called. The rep's attitude and level of knowledge were okay but they were talking fast.

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    Staff

    Reviewed Dec. 23, 2023

    Everything was real smooth when I signed up with American Dream. They were very knowledgeable and they answered all the right questions. I always had a series of questions I asked and it worked out real well.

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    Customer ServiceStaff

    Reviewed Dec. 23, 2023

    After talking to the salesman, I was pretty impressed that they would take care of me. He explained it pretty well. The only thing that I don't like is the fact I haven't yet received my paperwork. They said they sent it out weeks ago. I called them back and they said it should be here by the end of this week, but I still haven't seen it.

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    Customer ServicePriceRates

    Reviewed Dec. 23, 2023

    Signing up with American Dream was a smooth process. We did everything online and on the phone. It was good and made me feel comfortable with everything. The pricing could have been better though.

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    CoverageStaff

    Reviewed Dec. 23, 2023

    I got the full coverage with American Dream Auto Protect. The rep was very helpful. However, the signup process took a while and they do not have an app, which is unfortunate.

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    CoverageStaff

    Reviewed Dec. 22, 2023

    Tom was super helpful and extremely laid back! I'm pretty happy with the overall policy, as well. He was able to get me to approximately 6 years 120K mile bumper to bumper warranty that has alleviated any automotive concerns I am expected to encounter over the next 6 years of my life. He was a pleasure to deal with and I will use him anytime I need such coverage going forward!!!

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    Staff

    Reviewed Dec. 22, 2023

    John was great as an advisor in recommending the American Warranty plan. Several options were given to me and I appreciate the time John spent with me in given me the best deal possible. Unfortunately, I can only get the monthly plan at this time. My car is a 2017 Hyundai Santa Fe Sport with 63,000.

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    CoverageSales & MarketingStaff

    Reviewed Dec. 22, 2023

    I had my Audi A7 covered with Sam Sloan. He was a great salesperson. My experience was seamless and straightforward. He was very, patient, clear and precise. It was no pressure and he relieved me of all my anxieties of buying an extended warranty. He took care of me during the holiday season and will refer family and friends.

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    CoverageTechSales & MarketingPriceRates

    Reviewed Dec. 21, 2023

    Thank you Tom **, for your assistance on our purchase for the extended warranty policy for our 2020 BMW 330i. Our dealer did not offer a premium policy such as this for our peace of mind.. You worked very hard on getting us your best price and asking for additional discounts and getting us an additional 6 months for free coverage!!! Great job!! Merry Christmas!!

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    Staff

    Reviewed Dec. 21, 2023

    John was very helpful in getting my auto protection. He was very nice, and bent over backwards to make me happy with my income. Thank you very much, my car is a 2016 Toyota Corolla and he did just great. I do recommend you to my family. thank you again

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    Customer ServiceStaff

    Reviewed Dec. 20, 2023

    Samuel was very professional and extremely knowledgeable and helpful during our call. All of my questions were not only answered, but also I was able to make sure I fully understood what the differences between plans were. This was by far the smoothest and best customer service experience I have had in recent times and I am very glad I made this decision.

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    CoverageStaff

    Reviewed Dec. 20, 2023

    Alex was a pleasure to work with. He communicated the policy coverage and options to me very well and answered all of my questions clearly. He even helped me adjust the plan to personalize it for a unique situation I was facing. I would not hesitate to recommend working with Alex!

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    StaffBilling

    Reviewed Dec. 18, 2023

    Jacob explained in detail the Platinum plan and worked with me to establish a flexible payment plan to fit my budget. Jacob successfully explained the benefit of choosing American Dream over other competitors that helped to make my decision. I would recommended American Dream to friends & family and look forward to a positive experience.

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    Customer ServiceCoverageRefunds & PayoutsStaffBillingTransparency

    Reviewed Dec. 18, 2023

    Updated on 01/31/2024: I ran into some financial difficulties and had to cancel my policy with American Dream Auto Protect. I talked with Sam, and he took care of the cancellation and expedited my refund. He said it would be within two days. That was on January 11th, and I have yet to receive my refund. I have talked to Sam numerous times and he said he checked with the accounting department and they said that they sent my refund to my credit card. My credit card is through my credit union. I contacted them, and they said there was no refund issued to my credit card. They also got ahold of the credit card company and the credit card company said the same thing. Now, I gotta call Sam again today and I'm not happy. There's $560 floating around out there somewhere that should have been credited to my credit card. I wanna know where the hell it's at and I can't get anywhere with Sam.

    Original Review: I spoke with Jacob at American Dream Auto Protect and he was very helpful getting me my policy for my car, he went over all the details and explained everything great. I highly recommend friends and family to come with this company. I am excited to see how they work. Great company!

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    Sales & MarketingStaff

    Reviewed Dec. 18, 2023

    Polite, knowledgeable, thorough, Sébastien was very professional and easy to talk to. Hope all goes well with my new Mercedes Benz C250S COUPE. I went with the "PLATINUM PLAN". Talk to John as well and he went over plan as discussed. I was pleased with the service. My brother and I are both vets and appreciate any and all discounts.

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    TechStaff

    Reviewed Dec. 18, 2023

    The setup process was easy and they provide better deals than the dealership offers. I was referred to American Dream Auto Protect and overall I'm happy with the process and the feeling of extra protection as my vehicle is about to be out of factory warranty. Thank you John for helping me!

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    CoverageTech

    Reviewed Dec. 18, 2023

    I want to recommend Tom ** for providing great service for the auto warranty on my 2018 BMW x1. I hope I will never need it but if his policy gives me peace of mind with the 5 year renewable plan. Please contact Tom ** @ **. I like the fact I can take my car directly to the dealer or ASE car repair firm.

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    Customer ServiceCoverageStaff

    Reviewed Dec. 18, 2023

    Great customer service, straightforward and easy to understand policy. Spoke to Brian and John and they were very helpful. Purchasing a 2020 Honda Accord and have selected the platinum plan. Thanks guys, I appreciate your help with my warranty needs. In the future, I plan to use this service in the future.

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    CoverageStaffBilling

    Reviewed Dec. 18, 2023

    I had Will ** as my personal Rep and he was extremely helpful when comparing American Dream to the competitors as well as what all is and isn’t covered. Flexible with payment plan. Professional and explained every aspect of what would be covered and how. 10/10 would recommend! I was able to find the right coverage for me and work with. Thanks again Will!!!

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    Customer ServiceClaims HandlingCoverageTechPricePunctuality & Speed

    Reviewed Dec. 17, 2023

    I have a 2016 Chevrolet Colorado covered with American Dream. I filed a claim for an alternator. The process was quick and easy, but it took them a while to pay the mechanic. I'm really satisfied with American Dream. I know that if anything else happens, they'll cover my cost. The coverage is pretty good. The only thing is the customer service is not good. They get the job done, but some of them were rude. They don't wanna be there. I even called one out and said, "Hey, dude. What's your problem, man? Why you’re being all rude?"

    The first time I was with the American Dream about a month or two later, I had an issue with the water pump in my truck and it went out. I called them. I told the mechanic about it. He said it was like a default water pump. It just collapsed. So, I filed the claim with American Dream and they came back to me and they said, "Yeah. We're not gonna cover it because it looks like it was a pre-existing issue." Even the mechanic was like, "What? That doesn't make any sense. How would you be able to drive a truck with the water pump messed up? You can't drive a truck like that. It doesn't make any sense." That was the only thing I had against the American Dream.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 17, 2023

    I took my car for brakes and it was the easiest claim to ever submit. I picked where I wanted to take my car and took it over there. I gave them the information and they were the ones that submitted my claim to American Dream. Then they called me up and told me it was approved. It was really fast. They worked on my car and it was done in about four hours. It was wonderful.

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    CoveragePriceStaffRates

    Reviewed Dec. 15, 2023

    Johnathan was great very helpful and knowledgeable. I shopped around and found his to be the better option. Glad my mini cooper is covered. Now parts can be expensive. Overall I'm satisfied with the price and coverage I received. I would recommend family and friends. Looking forward to seeing how my coverage works out for me.

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    Customer ServiceTechPriceStaff

    Reviewed Dec. 14, 2023

    Our experience was okay, except when we had a claim. The only thing that was not good about it was that they didn't tell us that we couldn't go to anybody. We have to go to certain people. We have a Mercedes and we wanted to take it to Mercedes, but we had to end up paying some of the cost. They should make that known. The dealer did a bunch of calls back and forth before American Dream even did anything. You had to get it approved. But we were grateful to get paid what they did pay. The end guy that we dealt with at American Dream helped us. He got everything straight with it. We felt good that he was gonna get it done. But it wasn't an easy process and it got done with us having to pay a lot.

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    Customer ServiceTech

    Reviewed Dec. 14, 2023

    I went to a shop and they diagnosed the issue. I told them that I have a warranty through American Dream Auto and they said they will reach out to them. It was to validate and give the estimate. It took six days for the communication process to work through. Eventually, the shop got ahold of American Dream Auto and they were able to prove the claim and the shop was able to give me my car back. This is the first time I'm using the warranty and the initial reaction was not that good. But eventually, once they were able to communicate, it went smoothly.

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    CoveragePriceStaffRates

    Reviewed Dec. 14, 2023

    Sam was really great with getting me set up with my new policy. I was apprehensive at first because I was on a very tight budget, but after discussion, he was able to get it down to a more manageable price. He was very knowledgeable and patient with every question I had. So far it was a great experience and I recommend requesting him if you are interested in the service.

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    Staff

    Reviewed Dec. 14, 2023

    Jacob was very nice and helpful in finding an extended warranty for my vehicle. He explained how everything works and how the process would go. He was also very nice. I’m thankful that he was able to help me and was very knowledgeable. I would recommend him to anyone needing help.

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    Customer ServiceStaffHonesty & Transparency

    Reviewed Dec. 13, 2023

    Well, Harish was very professional and he did took his time and help me with my warranty for my vehicle and I was very satisfied customer at the moment of the call. He answered every question and every scenario I have if my car breakdown, and if I need to take my car for service, and how these American Dream Protection service will protect my vehicle, and my assets. I will honestly recommend this company to my friends and family, and all the people that I know, looking for cargo extended warranty and look like they’re legit and they sell it so at this point Went ahead and signed up for the Auto, Warranty, and I am satisfied and happy with the services.

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    Customer ServiceCoveragePriceStaffRates

    Reviewed Dec. 13, 2023

    I was looking for coverage for my 2013 Audi Q5 and American Dream was able to provide great coverage at a very competitive price. I compared them to 2 other companies and American Dream was more competitive price-wise and coverage was better. Tom, the agent on the phone was very patient and helpful. Great experience overall.

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    CoveragePriceRates

    Reviewed Dec. 13, 2023

    I would recommend DERECK ** anytime. Especially for his patience in answering my questions. Also for his knowledge of warranty coverage. He also made every effort to meet my needs. I believe he tried hard to get me the coverage I wanted and the best price at this time for my Hyundai Santa Fe Sport 2018.**

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    Customer ServiceCoverageStaffRates

    Reviewed Dec. 13, 2023

    Rick followed a call I had with Endurance and cover several questions about Subaru services. This specialist information made the difference between which company to choose. The customer service group has been great to engage. I covered a Subaru 2018 Crosstrek on a Platinum Plan. I have a Senior plan that locks in my rates. Thanks. Don **

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    Profile pic of the author.
    Jean increased rating by 2 stars.
    Customer ServiceContract & TermsCoverageStaffBilling
    After a positive interaction with American Dream Auto Protect, Jean increased their star rating on Dec. 13, 2023.

    Updated review: Dec. 13, 2023

    They have resolved by paying $600 but they should pay whole amount. Better than nothing I guess.

    Original Review: Dec. 13, 2023

    I am compelled to share my deeply disappointing experience with American Dream Auto Protect. Despite signing up for their extended car warranty and diligently asking all the right questions to ensure coverage, the company has failed to honor its commitment. What's even more disheartening is their complete lack of responsiveness. My emails have gone unanswered, leaving me in the dark and facing a massive bill at Mercedes for services that should have been covered under the warranty. The frustration is compounded by the fact that they have dodged my attempts to seek clarification and resolution.

    This experience has been both financially and emotionally taxing, and the complete disregard for customer concerns is unacceptable. I strongly caution anyone considering American Dream Auto Protect to think twice before entering into any agreements with this company. The lack of integrity and customer care is truly disconcerting. In light of this, I strongly advise against choosing American Dream Auto Protect for any extended car warranty needs. There are better options available that value their customers and uphold the promises they make.

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    Staff

    Reviewed Dec. 12, 2023

    My agent, Mr. ** did very well with helping me sign up with American Dream Auto Protect. I am very grateful and pleased with his professionalism and knowledge of what I require to get the best out. Because of his dedication I will always recommend American Dream to my friends and family who are in need of assistance or services.

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    Refunds & Payouts

    Reviewed Dec. 12, 2023

    Sam was 1000% perfect. He answered all questions and concerns that I had. Explained every perfectly..I have been shopping around to get the best deal not really knowing if I was going to purchase a warranty, after speaking with Sam I decided it was actually best to have for my used car that I purchased...Really a no brainer 1. Pay $3000 for an engine or trans or pay for a warranty.. Very Happy with my choice.

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    Customer ServiceStaff

    Reviewed Dec. 12, 2023

    DERRICK WAS VERY UNDERSTANDING AND PROFESSIONAL. I ENJOYED TALKING TO HIM. HE WAS UNJUDGEMENTIAL and caring. Derrick was like talking to my son. I was not angry when I got off the phone and I am so proud of Derrick because he didn't make me angry. I felt like I was his aunty. I could talk to him all day and he has such a gentle heart.

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    CoverageStaffBilling

    Reviewed Dec. 12, 2023

    Samuel was very helpful in explaining the package plan and what it entails. He gave specific parts that were covered. He also explained what type of payment plans were available and how long the coverage was for. It was nice to know that they could transfer everything over for me. He was very pleasant to speak with and I think I will be happy with the plan.

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    Sales & MarketingRates

    Reviewed Dec. 11, 2023

    Both gentlemen did an awesome job. Frank and John gave me a great deal with the senior discount. Got me a great rate for my 2013 Dodgedart. Look forward to working with Frank and John over the next 3 years. Hope to be able to transfer to new car when I buy one.

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    Staff

    Reviewed Dec. 11, 2023

    Jacob and John were very informative and able to put together a great deal on an extended warranty for the car I was looking to purchase. Then I work with Tom to complete the deal. He was very easy to work with and would definitely recommend him to any friend looking to purchase an extended warranty.

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    Customer ServiceStaff

    Reviewed Dec. 8, 2023

    I inquired about the ins and received call from Jacob who was very helpful and informative. Also very polite and he took the time to answer all of my questions and inquiries. I am so very excited to see how the program works. I would tell all of my friends and family to call American Dream Auto Protect.

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    CoverageTechStaff

    Reviewed Dec. 8, 2023

    Tom was a great help in explaining in depth the details of coverage for this warranty. As an individual who typically keeps a vehicle for quite some time I hope that I never need to use this coverage but am happy to feel secure with it. I was also encouraged by the fact that this coverage if needed encourages any repairs to be done at my automotive dealership to help ensure the use of OEM parts.

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    CoverageStaffBilling

    Reviewed Dec. 7, 2023

    Sam was very knowledgeable about the service warranty. He was kind and patient with this old woman who has problems hearing. He explained the warranty thoroughly, clearly and concisely. He knows a great deal about the warranties, what they cover and don’t cover and also the payment options. You have a great salesman on your staff.

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    American Dream Auto Protect Company Information

    Company Name:
    American Dream Auto Protect
    Company Type:
    Private
    Year Founded:
    2008
    Address:
    300 McGaw Dr #2f
    City:
    Edison
    State/Province:
    NJ
    Postal Code:
    08837
    Country:
    United States
    Website:
    americandreamautoprotect.com