American Auto Shipping Reviews

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About American Auto Shipping

American Auto Shipping is an auto transport broker that can help with numerous services, including open and enclosed transport, local and long-distance shipping and door-to-door and terminal-to-terminal delivery. It can also arrange for expedited shipping if you need to pick up your car within 24 hours.

Pros
  • Instant online quotes available
  • Offers priority and expedited shipping
  • Local and long-distance moves
  • Final quotes are binding
Cons
  • No international service

What is American Auto Shipping?

American Auto Shipping is a transport broker that hires out trusted carriers within its network to complete your delivery. It arranges for auto transport services to all 50 states and all U.S. territories. It also works with almost any consumer vehicle, regardless of its size, condition or weight. American Auto Shipping has been in business since 1999, and it claims to have shipped 137,000 vehicles at the time of publishing.

The company’s price quotes are binding, and it doesn’t require a deposit. If the auto transport carrier damages your car and the incident isn’t covered under the carrier’s insurance, American Auto Shipping provides up to $500 to repair your car.

Another perk American Auto Shipping provides is a free rental car on the off chance your delivery is excessively delayed (over 14 days past the delivery date). You also get a $20 reimbursement for a car wash when you ship your car through the company. It mails a check to you within five days after you submit your car wash receipt.

How does American Auto Shipping work?

Shipping your car with American Auto Shipping is a simple process. You start by getting your instant quote online or calling the company directly. You can then place your order online or with the car shipping specialist you spoke to.

From there, the company reserves a spot for your vehicle on a car carrier and sends you all the relevant information. Finally, the selected carrier moves your car and calls you four to 24 hours ahead of the delivery day to make sure you’re available.

You can choose between various shipping services, depending on how fast you need your car shipped:

  • Standard service: The company’s most affordable option is designed to pick up your vehicle within one to five weekdays and features a 93% success rate over the last 30 days.
  • Priority shipping: Its next step up costs $200 more but is designed to get you a pickup in one to two weekdays, with the same 93% success rate over the last 30 days.
  • Expedited shipping: American Auto Shipping’s fastest level of service should get your car picked up within 24 hours and has a 93% success rate over the last 30 days. However, it only works on weekdays and costs $500 more than standard service.

Keep in mind that auto transport carriers only have a license to move vehicles and not household goods, so you aren’t allowed to move boxes of personal belongings in the car.

Moreover, carrier drivers must stop at weigh stations along their route. If the carrier is overweight, the driver could leave your belongings on the side of the road — in addition to passing the related fines on to you. Household goods also aren’t insured by carriers, meaning there’s no reimbursement if they’re damaged or lost.

American Auto Shipping costs

American Auto Shipping’s prices depend on your vehicle, your shipping distance and your transport preferences, in addition to the time of year and fuel rates. For example, shipping in the summer can cost $200 to $300 more than in the winter. While the company doesn’t list its rates, you can use its online instant quote feature to receive a personalized price.

Compare your quote to national averages to find out whether you’re getting a good deal. The average rate for transporting a car 1,000 miles or more is 60 cents per mile. For trips under $500 miles, the average cost is about $1 per mile.

American Auto Shipping FAQ

What types of vehicles does American Auto Shipping ship?

The company says it ships vehicles of any size, regardless of weight or condition. That means you can ship ATVs, boats, RVs and antique vehicles, plus more common vehicles like cars, trucks and SUVs.

Does American Auto Shipping have insurance?

American Auto Shipping only works with carriers insured for $750,000.

Will American Auto Shipping transport a nonworking car?

Yes. The company transports vehicles regardless of condition.

Will American Auto Shipping allow me to pack items in my car?

No. Most auto transport carriers are licensed only for vehicle transportation.

Does American Auto Shipping ship internationally?

No. American Auto Ship only transports within the United States and its territories.

Is American Auto Shipping legit?

American Auto Shipping is a legitimate company offering local and long-distance moves across all 50 states and beyond. Its instant online quotes and expedited shipping options are convenient, so it’s a good choice if you need to transport your car as soon as possible. Just know that, because it’s only a moving broker, it isn’t the one that actually carries out the relocation of your vehicle. That said, the company has been in business for over 20 years and has moved more than 130,000 vehicles.

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American Auto Shipping Reviews

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    How do I know I can trust these reviews about American Auto Shipping?
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    Page 1 Reviews 0 - 10
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Nov. 12, 2024

    I contacted three shipping companies for a quote to transport my car from DC to Houston. Initially, their offer seemed reasonable compared to the others, but in the end, I ended up paying roughly the same amount as with the other companies. So, the shipping cost was not actually lower than it seemed at first. While the price wasn't my main concern, I needed the car delivered promptly and was promised pickup within 48 hours. I was instructed to pay in full upfront to speed up the process. However, it took five days for them to inform me that the driver was about 30 minutes away. With little notice, I rushed to prepare for the driver's arrival, only to discover nine hours later that he was still 30 minutes away. Three days later, I received the car in Houston, but without any prior notification of the arrival time. My main concern, aside from the pricing issue, is their poor communication skills. Had I known this, I would have searched for a different company first.

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    Customer ServiceStaffDelivery & Shipping

    Reviewed Oct. 6, 2024

    I had booked my vehicle shipping with American Auto Shipping more than 2 weeks before my pick-up date 10/4. However, it was delay but no one called me. I had called them, they said the pickup date will be from 10/7-10/10. They said if I want to pick up earlier I need to pay more $100-$300. I feel like they tried to make customer pay more since I had been waiting about 3 weeks. One of customer service guys said that because I did not understand in English. I feel discrimination because my language is second language.

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      Customer ServiceStaffDelivery & Shipping

      Reviewed June 2, 2024

      I called American Auto Shipping because I had read good reviews and heard they were reliable but their customer service is absolutely atrocious. I ended up not booking with them because of how extremely rude and condescending the customer service rep was to me. Then when I made other arrangements they repeatedly harassed me via text and email to book with them even after I asked them to take me off of their list and that I had made other arrangements. Just absolutely floored by how terrible the customer service was.

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      Reviewed March 7, 2024

      Non Payment Owe Transport Companies a lot of Money. Most like closing shop., going bankrupt. Missing my payment. Bond Canceled. 45 + Active Claims. Central Dispatch Notified. Investigation is underway. Shady Fraudulent Practice.

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      Reviewed Jan. 13, 2024

      This company will make you pay upfront. They will say they will ship the care in a specific time frame (i.e. 1-5 days). However, when they do not ship the car in time and you try to cancel, they will not process a full refund. Recommend using one of the many other companies that make you pay upon delivery to avoid this scam.

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      Delivery & Shipping

      Reviewed Dec. 6, 2023

      Absolutely no longer recommend them. This was my second time using them within a year. Things seemed fine until something went wrong. And how a company responds when things go wrong is actually the true test of their how good they really are. With the second delivery, there was damage to my car. They unfortunately were of no help and I just got the runaround. They will just defer you to the carrier and tell you there's nothing they can do. Their $500 promo to cover you if there is damage not covered by the carrier is useless. Why would you go through your insurance and risk increasing your premiums when the carrier is supposed to have insurance and is responsible for the damage?! Highly disappointed with them and obviously would never use them again or recommend them to anyone else.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Sept. 15, 2023

      I scheduled my car to be shipped via this company since it had the lowest rate and had the option of paying partial down and then the rest upon car delivery. I needed to transport my car from Washington to Texas for relocation. I booked it a week in advance to give them ample time to find drivers or whatever it is they need to work on. No communication at all whatsoever unless you call them, which no one will even pickup unless you call 3 or 4 times consecutively. I need my car to be picked up no later than Saturday afternoon and it’s Wednesday and still no communication at all.

      I call the company, after attempting a few calls finally someone answers, he claims that there are quite a few interested drivers however they’re all “unqualified” so they’re still looking for drivers. And promised me that there’s still a very good chance my car can be picked up on Saturday. I was not aware that the standard service does not guarantee same day pickup. And they recommended me the express option, which only guarantees same day pickup Mon-Fri.

      So it’s now Thursday and I called again, this time they’re telling me that they found a few qualified drivers but are now undergoing the paperwork and background process, which only takes 1-2 hours. I asked the rep if I will most likely hear something today then. He said yes. It’s been almost 4 hours I call again, and this time they’re saying the driver started the application process however they’re waiting in the driver insurance. Until the driver turns it in they cannot schedule a pickup. What a whole bunch of crap! They just keep dragging it out but in reality I DOUBT they even have a driver. If by Saturday I still don’t get a driver I’m asking for my refund.

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      Verified purchase
      Punctuality & SpeedStaffDelivery & Shipping

      Reviewed March 30, 2023

      Everything was good with American Auto. The pickup and delivery were on time and there were no issues. It was perfect. The driver was polite and notified us when the vehicle got picked up and all the way to when I took possession of my car. The transport took about six days. He hit an ice storm through Oklahoma but it was fine. It was part of the weather so I couldn't control that.

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      American Auto Shipping
      Response from American Auto Shipping

      Call Kirshawna - Thanks so much, Norberto! It's great to hear that your shipment was perfect, your driver was polite, and everything was quick and easy. Thanks for choosing American Auto Shipping and we hope we hear from you again!

      Verified purchase
      Delivery & Shipping

      Reviewed March 29, 2023

      The drivers didn't speak any English, so that was hard. It was weird. But I enjoy the service. American Auto Shipping is thorough. I would use them again in the near future.

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      American Auto Shipping
      Response from American Auto Shipping

      Call Andrew - Thank you for your feedback! Fortunately, drivers do not need to speak English to drive trucks, and we are glad everything went well and we hope we hear from you again!

      Verified purchase
      Customer ServicePriceDelivery & Shipping

      Reviewed March 21, 2023

      American Auto Shipping's quote was accurate and reasonable. They got the shipping done on the timeframe. The only problem I had was communication. The guys weren't very fluent in English. Other than that, I was told when they were gonna show up. They showed up. They picked the car up and they came over to my house and dropped it off.

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      American Auto Shipping
      Response from American Auto Shipping

      Call Andrew - Thanks, William! It's great to hear that your shipment moved on time. Thankfully, drivers do not have to know much English in order to drive a truck, and we are glad to hear that everything went well with your shipment.

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        American Auto Shipping Company Information

        Company Name:
        American Auto Shipping
        Company Type:
        Private
        Year Founded:
        1999
        Address:
        3283 E Warm Springs Rd. STE 100
        City:
        Las Vegas
        State/Province:
        NV
        Postal Code:
        89120
        Country:
        United States
        Website:
        www.americanautoshipping.com