CarShield Reviews
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About CarShield
CarShield is an extended warranty provider that offers customizable vehicle service contracts (VSCs) for new and used cars. It also provides specialized coverage for electric vehicles (EVs), motorcycles and ATVs. Most of its plans come with 24/7 roadside assistance, towing services and rental vehicle reimbursement. CarShield is available in all states except California.
Visit carshield.com- More plans than many competitors offer
- Plans start at $99 per month
- Month-to-month and price-locked plans available
- Covers cars for up to 325,000 miles
- Rental reimbursement is limited
- Quote only available over the phone
CarShield Reviews
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Our review standards
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- Financial relationships do not influence whether we publish a consumer review.
Reviewed Oct. 17, 2025
Something went wrong with my computer system on my car. I took it over to the dealer and they fixed it. The repair took about an hour and I just sat there and waited. CarShield paid for it and I didn’t have to pay anything so I’m happy. The amount I pay each month is not a lot but it would be nice if it was a little less. Overall, they’re a good company.
Bruce, we appreciate your review! We’re glad your repair was handled smoothly and that your coverage took care of the costs. Thank you for your feedback regarding monthly payments — it helps us continue to improve. If there’s ever anything else we can do to help, just give us a call.
Reviewed Oct. 17, 2025
My car cut off in the middle of the road. I had full coverage at CarShield but they wouldn’t cover it. They were trying to say the car was driven when it was tore up. I had a 2014 Chevy Malibu and these do not go if the motor shut off.
Insurance is supposed to fix your car, if you have it. That’s why I got CarShield, in case something happens to my car, I can get it fixed. But they offered me nothing. I’m so worried and I don’t know what to do. I had a light stroke behind that because I was so upset and hurt. I paid all my money in the CarShield but they wouldn’t fix my car. I ended up paying the car dealership because I had to let my car go back early.
Mary, we appreciate you taking the time to share your experience and apologize that you were not satisfied with the outcome of your past claim. Upon review, we do see that the claim occurred in 2022, and since then, we’ve made significant improvements to our processes and contract transparency to better serve our customers.
We understand how frustrating this experience must have been and truly value your feedback, as it helps us continue to grow and improve. Our customer service team is available at 1-800-587-4162 to discuss any remaining concerns or questions you may have. We’re here to assist in any way we can.
Reviewed Oct. 17, 2025
I have insurance on my house and CarShield just kept popping up on my phone, so I was interested. The insurance that I’m getting through my house, I love it. I’ve been reading about CarShield. It’s not like I’m not gonna get it in the future, but just not right now. I’m stacking my insurances up as I need them, but I’ll wind up doing the CarShield.
Darlene, we appreciate you taking the time to share your feedback! It’s great to hear that your experience so far has been positive and that you found the quote process clear and informative.
If you have any questions or would like more information about our coverage options, our customer service team is always here to help. Please feel free to contact us at 1-800-587-4162.
Reviewed Oct. 17, 2025
I had CarShield for so long and heard about it on the TV screen years ago. It sounded like it was a good program. I haven’t had but one claim, and other than that, it’s been good. It was the starter. They handled it real well. They did what they were supposed to do, so I have no other complaints about it. I decided to get an extended coverage because it's an older model car and my daughter was out of the state, I wanted to make sure she was secure with it. I’m satisfied with CarShield and would tell anyone to go get it.
Michael, we’re thrilled to hear about your positive experience and truly appreciate you taking the time to share your feedback. If you ever have questions or need assistance in the future, please don’t hesitate to reach out. Our team is always here to provide the excellent support you deserve.
Reviewed Oct. 17, 2025
I’ve always had extended warranties, so I heard about CarShield from the commercial. The signup process was pretty decent. I filled everything out online and paid some money. I have an Infiniti, so I try to find a shop that specializes in them within their payment system guide. CarShield gives you a radius from your house. I take it to the merchant, they contact them on my behalf and tell them what’s wrong with it, and then we’ll see if they pay.
For the most recent claim, I found one down the street. It took them maybe 9 or 10 days to fix it, which is kind of a little long, but I wasn’t complaining ‘cause I already had another car. And CarShield called me to ask if the merchant had my car, and they paid for the claim. Every time I’ve used it, it worked well. I was skeptical because I have other friends that say it didn’t, but it has worked for me. I’ve had it four years and I’ve only used it twice, and they paid for both. It was hassle-free. The goal is to never have to use them, but when I had to use them, it worked out.
Lauren, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Reviewed Oct. 17, 2025
I signed up my Dodge Caliber and van for CarShield. I didn’t really understand what happened with the Caliber, but I know that the battery was dead. I didn’t even charge it until months later. Because the battery was dead, I couldn’t tell them the exact mileage and just guesstimated. I told the guy that I was just guesstimating. Much later, when I was driving, my transmission suddenly stopped, so I had it towed home. I called CarShield and was told there’s a $500 deductible. I couldn’t afford that at that time, so I waited until I had the money. I sent them my service papers and my oil change sheet. They told me my car was over the mileage and they didn’t cover my transmission. I’m not happy with them.
Wanda, we appreciate you taking the time to share your experience and apologize that your claim didn’t go as expected. Vehicle mileage plays an important role in determining eligibility and coverage, and discrepancies can sometimes affect how a claim is processed. We understand how this situation could be confusing and frustrating.
We also appreciate your continued trust in keeping coverage on your van. If you need any assistance in the future, please don’t hesitate to reach out — we’re always here to help.
Reviewed Oct. 17, 2025
I dropped CarShield because when my electric doors and windows weren’t opening right, I called hem and they didn’t want to handle it, so I had to pay $1,800 for the repair.
I’ve been with CarShield a while now, but they turned me down, so I dropped them too. If they’re gonna treat me like that, I don’t want anything to do with them anymore.
Lardner, we appreciate you taking the time to share your experience and apologize for any confusion regarding your coverage. Upon further review, it appears that the last contract you held with us in 2022 did not include coverage for the specific items you mentioned.
Your feedback is important to us, as it helps identify where we can improve communication and ensure customers have a full understanding of what’s included in their plan. If you have any additional questions or would like further clarification, please contact our customer service team at 1-800-587-4162. We’d be happy to go over the details and assist in any way we can.
Reviewed Oct. 17, 2025
I had CarShield for a few years, but I don’t haver them anymore. When I got home and turned my ignition off, I saw water running from underneath of my car. I took it to the CarShield and they told me that they couldn’t fix it because I was driving my car while it was hot. I told them that I didn’t have any light come on to tell me that my car was running hot, but they didn’t honor it so I had to pay $4,000 to get it fixed.
I see their advertisements. They’re not true, because they didn’t honor what they said. ‘Cause I wasn’t driving it. I stayed with them another year and a half, but that was a big disappointment.
Dorothy, we appreciate you taking the time to share your experience and apologize that your claim did not meet your expectations. All claims are reviewed and determined based on the specific terms and conditions outlined in each customer’s contract. We understand how disappointing it can be when a repair isn’t eligible for coverage.
Your feedback is important and helps us identify opportunities to improve both our communication and the overall claims experience. If you would like to discuss your past claim or have any remaining questions, please contact our customer service team at 1-800-587-4162. We’re here to assist and provide clarification in any way we can.
Reviewed Oct. 17, 2025
I bought a used pickup truck that was in a very good shape in 2013. I decided that getting coverage was the best thing to do at that time. I just had an open heart surgery and I wasn’t about to try and do any repairs myself or didn’t have a lot of money to put out to the shop. I checked into CarShield to find out exactly what it was about. This was the best coverage at that time and so I opened an account.
I had a couple Corvettes. I went to a shop that had worked on my other vehicles and they said they handle CarShield. It was a little bit of a process though. I called CarShield what shop I was going to go to. When I got to the shop, they called the number too. They were saying that they’ve had problems before and nobody was getting back to them. It took them about five days before they finally got the okay to go ahead and do something. Other than that, it was good and I saved a lot of money on it.
I would tell my friends that having CarShield eases your mind. It takes a lot of weight off your shoulders just knowing that you don’t have to worry about your vehicle if anything does happen. I’m retired and it’s a little rough. If you have any medical issues, it’s even rougher to come up with the money. We also have a motor home and I wish they had some kind of coverage for it.
James, we truly appreciate you taking the time to share your experience and are glad to hear that CarShield has provided you with peace of mind and support when you’ve needed it most. It’s great to know your coverage helped reduce repair costs and lifted that financial burden.
We also appreciate your patience during the claim approval process and your understanding while the repair facility coordinated with us. Feedback like yours helps us continue to improve communication with our repair partners to serve customers even better.
Thank you for being a valued CarShield customer — we’re always here if you need assistance in the future.
Reviewed Oct. 13, 2025
They lie!!! Stay away from this company. Had to file a complaint with the Better Business Bureau.. I asked if I was covered for a part they said yes. I asked if I can take it in to Mercedes. They said yes. Now I have to come out of pocket for the diagnosis with no repairs. This company is a waste of time and they don’t care about no one but themselves… Stay away!!! Btw they have a pending lawsuit against them.
Reviewed Oct. 11, 2025
I’ve worked for car dealers forever, so I knew about CarShield. I just picked them because of their name and their TV advertisements. The customer experience I had with them and the price of service are both excellent. The rep I spoke to was very knowledgeable. Overall, signing up with them was an excellent experience.
Jacqueline, thank you for sharing your experience with CarShield! It’s fantastic to hear that you found the signup process smooth and commend your acknowledgment of our knowledgeable representative. Welcome to the CarShield family! If you ever have questions or need assistance, our team is always here for you.
Reviewed Oct. 11, 2025
I have known about CarShield for years. I used to have them on one of my other vehicles and I wanted it on my truck. Signup went fine and they sent me the booklet too.
Lee, thank you for sharing your feedback! We’re glad the sign-up process was smooth and that our team was helpful along the way. We appreciate your continued trust in CarShield and understand wanting to review your coverage details. If any questions come up, our customer service team is always here to help.
Reviewed Oct. 11, 2025
I have a good vehicle so I decided to get an extended coverage. One time, the light came on and I took it to the repair shop. They charged me 100 bucks and paid the rest by CarShield. I’ve been with CarShield for three years.
We appreciate your review, Stuart! We're delighted to hear that your claims process was seamless and you appreciated having the costs covered after paying the deductible. At CarShield, we strive to make protecting your vehicle straightforward, and we're thrilled to have met your expectations. If there's anything more we can do to assist you in the future, please feel free to reach out. Safe travels!
Reviewed Oct. 10, 2025
CarShield took care of my claim I didn’t have any issues. They have good customer service. I just took my car to my mechanic, and they took it from there. It’s very easy to use.
Natalie, thank you for sharing your experience! We’re thrilled to hear your claim was handled smoothly and that our team made the process simple and convenient. Your recommendation means a lot, and we’re so glad to have you as part of the CarShield family! If you ever need assistance in the future, our team is always here to help.
Reviewed Oct. 10, 2025
My dealership accepted CarShield warranty, so I went with it, and the customer service was good and the reps were polite. The only thing is the mechanic told them it had to do with the air conditioner, and CarShield didn’t cover the part that was needed. So, I’ve spent about $900, and I still have the same problem, and my car hasn’t been repaired. But I think it had more to do with the mechanic, and not CarShield.
Beatrice, thank you for sharing your experience and honest feedback. We understand how frustrating that repair situation must have been and appreciate your patience and continued trust in CarShield.
We’re glad to hear your interactions with our customer service team have been positive. Before your next repair, we’d be happy to review your coverage and help connect you with a facility that fits your plan to make the process smoother.
We truly appreciate your 4-star rating and are always here if you need anything — just give us a call at 1-800-587-4162.
Reviewed Oct. 10, 2025
I purchased a CarShield plan for my 2014 Jeep Grand Cherokee, believing it would protect me from expensive repairs. When my head gasket failed—a part clearly listed as covered in the contract—CarShield approved $3,000 but refused to cover the remaining $10,000+ in repairs. They falsely claimed I was negligent and continued driving after the vehicle overheated, even though I provided tow documentation showing I had it immediately towed.
The mechanic confirmed that the debris in the engine resulted from the gasket failure, not neglect. I have always kept up with maintenance, and this issue is a known problem in this model. To make things worse, CarShield withdrew another monthly payment after denying my claim, which is unacceptable and unethical. The company ignored facts, contradicted its own coverage terms, and treated a loyal customer unfairly. Bottom line: CarShield does not stand behind its contract. They delay, deny, and continue to charge customers even after refusal. I strongly urge others to read the fine print carefully and think twice before purchasing coverage from this company.
Natasha, we understand this was not the outcome you expected and truly appreciate you taking the time to share your experience. We know how disappointing it can be when a repair isn’t covered as anticipated.
Upon review, the claim was denied in accordance with the terms and exclusions outlined in the contract. We recognize how frustrating that can feel, and our goal is always to ensure every claim is reviewed thoroughly and fairly.
Our customer service team is here to support you and help clarify your coverage, including the specific terms and exclusions that apply to your plan. Please don’t hesitate to reach out to us at 1-800-587-4162 — we’re here to answer your questions and provide any assistance you may need.
Reviewed Oct. 10, 2025
We appreciate the kindness and professionalism of each agent and our claims representative. Our claims administrator explained all the steps to getting our transmission replaced and the time frame, so we knew exactly what to expect. He explained the difference between a refurbished and new transmission. The service we experienced was above and beyond what I expected. I am so glad we chose Car Shield to protect our car!
Ellen, thank you so much for your fantastic feedback! We're absolutely delighted that you had such a positive experience with our customer service and claims team. It's wonderful to know the process was clearly communicated and exceeded your expectations. We greatly appreciate your trust in CarShield and are thrilled you chose us to protect your car. Please don't hesitate to reach out if there's anything more we can do for you!
Reviewed Oct. 10, 2025
Filing claims at CarShield has been very easy and smooth. I took out the vehicle and then they just took care of it. They were really nice. I'll recommend it. They did good for the price I paid.
I downloaded their app, and it worked.
Sonia, thank you for sharing your experience! We’re so glad to hear the claims process has been smooth and that our team has provided friendly, helpful support. It’s great to know you find the pricing fair and the app convenient for managing your coverage.
We truly appreciate your recommendation and are happy to have you as part of the CarShield family!
Reviewed Oct. 10, 2025
I have been with CarShield for seven to eight years. The experience was good except for the last time. I had an issue and it took CarShield two business days to get out there because they needed to inspect. It usually took CarShield within half an hour to tell the dealership. The delay was they wanted make sure that whatever was wrong was needed. I've never really had issues before contacting them. The dealership would call them and that was the end of it. I've encouraged families and friends to sign up for it. It saved us a lot of money on car repairs. We use them at least three or four times on our town and country van.
Paul, we truly appreciate you taking the time to share your detailed feedback and for being a loyal CarShield customer for the past seven years. It’s great to hear that our team has consistently provided prompt and seamless service throughout most of your experience, and we understand how even a brief delay can be frustrating when you’re used to quicker resolutions.
Your perspective is valuable, and we’re always working to improve our processes to ensure every claim is handled as efficiently as possible. We’re grateful for your continued trust and for recommending CarShield to your family and friends—it means a lot to us. We look forward to continuing to provide you with dependable coverage and great service in the years ahead.
Reviewed Oct. 10, 2025
I heard about CarShield from the different deals on TV and the signup process was very easy. The representative explained all the stuff it covers and that I could use it forever. It's a good program and I would advise anybody to get it because you never know what may happen.
Antonyo, we’re so happy to hear about your experience! It’s great to know the sign-up process was smooth and that our representative helped you feel confident in your coverage options. We truly appreciate your recommendation and are thrilled you see the value in our protection. Welcome to the CarShield family!
Reviewed Oct. 10, 2025
So far, CarShield has been there for me. We've been with them on and off for about three years. Speaking with a representative has been consistent. They've been knowledgeable. Filing claims is also easy. I just have to reach out to CarShield first. There have been no problems working with CarShield. Whatever I had to have them take care of, they would take care of that for me. I used their app a few times, but I'd rather call them directly.
Wayne, thank you for your review! We are thrilled to learn that you found our representatives knowledgeable and that your interactions over the years have been consistently positive. It's great to hear the claims process was smooth and efficient for you.
We're also glad the app has met your needs, both digitally and through direct phone conversations. We understand that clear, effective communication is essential. Your satisfaction, particularly with significant repairs like battery replacements, indicates our efforts don’t go unnoticed.
Thank you once again for choosing CarShield, and should you have any inquiries or need any further assistance, we're only a call away. Enjoy continued peace of mind on the road!
Reviewed Oct. 10, 2025
I've had CarShield for years and my last claim was two years ago. The one thing I like about them is that the mechanic shop that I go to is able to call CarShield and get things taken care of. The claim process doesn't take long. My mechanic calls and it was just a matter of the day or the next day. I've been very satisfied.
Thank you so much for your wonderful review of CarShield! We're thrilled to hear that you appreciate the smooth process and the direct communication between your mechanic shop and CarShield. It's exciting to know that the service has met your expectations over the years and you're satisfied enough to recommend it to your friends and family. Your loyalty means a lot to us, and we're always here to support you in any way we can.
Reviewed Oct. 10, 2025
I signed up with CarShield, had it for three months, and my car got damaged. But they didn’t wanna cover the cost, and I was out 300 dollars. I was paying CarShield every month for nothing. I was very dissatisfied.
Angel, we appreciate you sharing your experience and truly understand how disappointing it can be when a claim doesn’t go as expected. Upon review, your claim was denied because the contract was still within the waiting period, as outlined in the terms of your coverage.
We know this isn’t the outcome you were hoping for, and we want to ensure you have a full understanding of your coverage details. Please contact our Customer Service team at 1-800-587-4162—they’ll be happy to review your contract with you, explain the decision in detail, and answer any remaining questions you may have.
Reviewed Oct. 10, 2025
I've been with CarShield for a while. I saw them on TV and I had a similar product with a used car before. I haven't had to file a claim yet.
Kelly, welcome to CarShield, and thank you for choosing us! We’re thrilled to hear you had a great experience setting up your plan and that you’re happy with our pricing and easy-to-use app. We appreciate your feedback and are always here if you have any suggestions or questions!
Reviewed Oct. 9, 2025
I had a family member who was with CarShield. I signed up with them too and was happy with the experience.
Sonya, thank you for your kind review! We’re so glad the sign-up process was easy and that our team helped you find the right plan. It’s great to know you’re happy with our pricing too. Please feel free to reach out if you have any questions or need assistance in the future — we’re here to help and ensure your continued satisfaction!
Reviewed Oct. 9, 2025
I talked to somebody on the phone and signed up with CarShield. They were polite. I was looking for a place that would let me cover both my vehicles instead of having to have places scattered all over. I like that about them. The coverage is good and the price is okay.
Loretta, thank you for leaving us a review! We’re thrilled to hear everything’s been smooth so far and that having both cars under one warranty works well for you. If you ever have questions or need assistance, our team is always here to help. Welcome to the CarShield family!
Reviewed Oct. 9, 2025
I always purchase older cars and I always put an extended warranty on them if I can. I heard CarShield was pretty great. I used them in the past and had no problems with them. I’m very upkeep on my car. Now, I’m dealing with them again. The thing that bothers me is that they don’t explain things to you in the way that they should. They don’t break it down to you when you ask them questions. The one who talked to me was not very knowledgeable about parts and what comes with them. If they could explain things in more detail, they could get a lot more customers or get a lot more people willing to jump on the bandwagon. What would be best is if they could have somebody explain things better.
As soon as CarShield took my money, the rep said, “You’re signed up. You’re covered.” I went and bought the truck in Tennessee. This truck is well-kept. I had no problems for four months until I finally had one. CarShield didn’t explain to me stuff like the injectors. When I’m thinking engine, I’m thinking everything on the engine. That’s what the mechanic people are saying, too. Every mechanic I have talked to about CarShield said that’s the number one thing. I noticed it, too. They don’t explain anything to people. They just want you to get the service.
I’ve been in the car business 20 years. I got three people right now waiting to see what CarShield is gonna do to my truck. I’ve been telling them right now, “You guys hold on, let me see how they take care of me before you guys sign up.” My mom is one of them. I don’t want her to get involved in anything like that because you have to pay a monthly bill and you’re not getting a return on your investment if something happens. I’m waiting before I let the the three people know what’s going on. Right now, I wouldn’t recommend CarShield to anybody until I see what’s going on myself.
Adam, thank you for sharing your feedback and experience with us. We understand how important clear communication and knowledgeable support are when setting up coverage. While all calls are recorded for quality assurance, upon review, the sales representative did explain the specific waiting period outlined in your contract.
We do apologize for any confusion or concern caused by the representative’s level of product knowledge. We’re continuously working to improve our training and processes to ensure our team members stay informed and up to date with industry standards.
Our Customer Service team is readily available to address any concerns you may have and can provide the most accurate and current information regarding your claim. We encourage you to reach out to them at 1-800-587-4162, as we’re committed to supporting you and ensuring you have a positive experience moving forward.
Reviewed Oct. 9, 2025
CarShield is well worth the money, especially if you have a newer car. So much more is covered. A few years ago when my car was no longer under a warranty and I needed some kind of security, I told some people about CarShield. They laughed and said, “Why are you doing that? You’re paying for nothing.” I said, “When I need them, then you won’t be asking me that.” My car was older. There were three types of plans that I could get depending on the age of the car. I got the middle one and they gave me a booklet which was my contract. CarShield didn’t always cover everything but it did cover some stuff.
I’m happy with CarShield but there was one thing I didn’t like. I live out in Saint Peters, Missouri, and there was just one automobile repair shop I was going to. It’s called Christian Brothers and they made it sound like they were one of the few shops in the area that use CarShield because they never paid on time or didn’t want to pay for some stuff. I was told I needed a new catalytic converter and it was gonna be $3,300.
I shopped around and I spoke with a young lady from CarShield. She was just the cutest thing. She told me about how they use Salt River Automotive Repair which is not far from us. She said, “We love going there. In fact, all the employees from CarShield go there. The CEO, and not only that, their families use it too.”
I went to Salt River Automotive Repair to have my car checked out. It was $1,000 cheaper than Christian Brothers. I told the guy there that it seemed like every time I went to get an oil change, instead of paying them $100, it was now gonna cost me $500 or $600. The guy told me what it was gonna cost for them to do it. I asked if they were involved with CarShield and was told they work with them all the time. I don’t know why Christian Brothers did what they did. They made it sound like they didn’t want to use CarShield, but they would go ahead because I was a valued customer. CarShield called them about the catalytic converter and they said under my contract, it was not covered.
Stephen, thank you for your thoughtful review! We’re glad to hear you’ve had a positive experience and that our team helped you find a trusted shop while saving on repair costs. We appreciate your feedback about repair facilities, and as we continue to improve our process, insights like yours are invaluable. Your trust means a lot to us — we’re happy to have you in the CarShield family and are always here if you need anything!
Reviewed Oct. 9, 2025
I had no problems with CarShield. I wanted to make sure that if anything happens to my car, I’d have some type of coverage, so I called them. He was able to tell me what I needed to know, and I liked what CarShield had to offer.
Linda, thank you for taking the time to share your experience, and we're delighted to hear about your positive initial steps with CarShield. We strive to make our signup process as seamless as possible and are glad to know you found our representative helpful and informative. We understand you haven't had a chance to review the handbook in detail just yet, but please know our support team is ready to assist with any questions when you have a moment for it. We value the peace of mind and reassurance you've found so far, and we’re here for you whenever you're ready. Wishing you worry-free adventures on the road, supported by CarShield’s protection!
Reviewed Oct. 9, 2025
I saw CarShield on TV, and it piqued my interest. Signing up online was easy, and the price was good for the coverage I got. I’m very satisfied.
Charles, we appreciate your review! It’s wonderful to hear that signing up online was easy and that you’ve found great value in your CarShield coverage. We’re happy your claims went smoothly and that our team made communication simple along the way. Thank you for choosing CarShield — we’re so glad to have you in the family!
Reviewed Oct. 9, 2025
I've had CarShield for quite a while. When submitting a claim, anytime we have to spend any money, we got an attitude about it. But the service is always good. I had a deductible that I wasn't in agreement with, but I looked at what theservice would normally cost and I just got quiet about it. The dealership always took care of any claim.
Willie, we’re so happy to hear from you and appreciate you sharing your experience! It’s great to know your claim went smoothly and that your coverage has given you real peace of mind. We understand how deductibles can feel at first, but we’re thrilled the protection and savings made it worth it. Thank you for your trust and for recommending CarShield!
Reviewed Oct. 9, 2025
My wife and I have been CarShield Contract holders for over 4+years, and have always been pleased with our coverage, and service that we have received. Our claims were handled quickly, and the Customer Service representatives were friendly and professional. I have recommended CarShield to our family and friends. Two of our friends are Carshield Contract holders now.
Allan, thank you so much for sharing your experience! We’re thrilled to hear that you and your wife have been happy with your CarShield coverage for over four years. It’s great to know our team and claims process have met your expectations. We really appreciate your recommendation and are so glad to have you as part of the CarShield family!
Reviewed Oct. 9, 2025
This was my 1st time using my contract for a repair, and the service I got was outstanding from the assistance of making my claim, to the tow. I would definitely recommend their service to a friend. Just waiting on the dealership to diagnose my problem, can't wait to get back on the road.
Albert, thank you for sharing your experience! We’re thrilled to hear your first repair went smoothly and that our team provided outstanding service from the claim process to the tow. We truly appreciate your recommendation and hope you’re back on the road soon!
Our Customer Service representatives are always here to help with any questions and to make the claims process as easy as possible. We’re committed to giving you the support you need every step of the way — please don’t hesitate to reach out if there’s anything more we can do for you.
Reviewed Oct. 9, 2025
I contacted CarShield through the telephone and tried to apply with them, but they turned me down. They said that the odometer had too much mileage on it at the year of the vehicle and the odometer had been turned back. I had no idea when I bought the car.
Kenneth, thank you for sharing your experience and for the thoughtful feedback. We’re glad our team was able to provide helpful information, even though we couldn’t move forward with coverage due to the vehicle’s odometer issue. We appreciate your understanding and recommendation to others who may be exploring their protection options.
If you have any future vehicles that may qualify, please don’t hesitate to contact our Customer Service team at 1-800-587-4162.
Reviewed Oct. 9, 2025
I got CarShield to protect my vehicle in case something happens and the rep explained everything. My experience was good.
Carla, thank you for choosing CarShield and taking the time to share your experience! It's fantastic to know that our signup process was easy to navigate and that our representatives provided clarity and a positive experience for you. We’re pleased you're satisfied with the process, and we look forward to continuing to meet your needs. If you have any questions or require assistance in the future, we'd be delighted to help. Welcome to the CarShield family!
Reviewed Oct. 9, 2025
I had CarShield before on my other car. The signup process was too rushed. They did not give me a chance to think about it. I knew I needed it, but I wanted a day to call back after I got quoted. But then I was told that the quote that they gave me then is not going to be good if I call back, so I got it. That would have been my only complaint.
And then, the last time that I had the CarShield on my other car, it seems like that everything that was broken down was not covered by CarShield. The motor mounts were not covered and something in the engine that I thought should have been covered was not covered. But I did get it again for another car. So I'll have to see if CarShield stands by their word about getting the parts fixed.
Denise, we truly value your feedback and apologize if the sign-up process felt rushed. It's important to us that each decision about joining CarShield is made comfortably and confidently at your own pace. We're grateful for your ongoing trust and assure you that we're committed to being there when you need us, ensuring you receive the service you expect. It's wonderful to hear you'd consider recommending us, and we're always here to assist with any queries or coverage needs. Thank you for choosing CarShield again.
Reviewed Oct. 9, 2025
I've had coverage with CarShield for many years right now. I got it when I had the 2007 Grand Caravan and AAA. When I saw what it covered, I figured I'd take a chance and it saved me a lot of money.
My radio blew out twice in my 2016 Dodge. If it wasn’t for CarShield, that would have been a lot of money. It was never a problem getting in touch with a representative. The only problem I had is with car dealerships. My one car dealer who sells used cars, he had no problem with it. Dodge, Chrysler, Ford, they had problems with it. They don't want to give up their profit or write-off.
And the radio I just got about a year ago, that was the second one that burned out on this 2016 Dodge. So when they went to reorder the same one, they didn't make it anymore. So I actually got a Bluetooth. It's got USB input, an auxiliary input, I can have Sirius radio if I want it. My cellphone answers through it. Everything is hands-free.
Kevin, thank you for sharing your experience! We’re so glad your CarShield coverage saved you money and even led to an upgraded radio system. It’s great to hear our team has been easy to reach and helpful along the way. We appreciate your loyalty and recommendation — we’re proud to keep your vehicle protected!
Thanks again for being part of the CarShield family!
Reviewed Oct. 9, 2025
I shopped around and figured CarShield was the best one. I reached out to customer service online and was able to get the full coverage insurance. I would recommend them.
Ernest, thank you for sharing your experience with CarShield. We’re glad our team could assist you promptly and help you find the coverage you needed. Your feedback and ratings are appreciated and help us continue improving our service.
We value your trust in CarShield. Please don’t hesitate to contact our customer service team with any questions or concerns — we’re here to help in any way we can.
Reviewed Oct. 9, 2025
CarShield has been great so far. There was a part that they didn't cover the OEM because they said that my car was too old. But filing a claim was an easy process. The dealer reached out to them.
Francisco, we appreciate the time you took to leave a review! We’re happy to hear you’ve had a great overall experience and that you find our app easy to use. Coverage is based on the terms of your contract, and your feedback helps us continue improving our plans and service. If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Reviewed Oct. 9, 2025
It was pretty easy to sign up with CarShield. The first time I filed a claim, they took care of everything. This last time, I had to do everything. I brought my car to the place they recommended and when I brought it out, it had a whole another set of issues that wasn’t there when I first started. I called CarShield and they told me to be firm with them. This last time was just horrible. I was really thinking about canceling my policy.
Anthony, we appreciate your detailed feedback and understand the challenges you faced during your recent claim. While coverage and repairs are managed according to the terms of your contract, our goal is to ensure every customer feels supported and informed throughout the process.
Your comments help us identify areas for improvement, and we’d like the opportunity to review your experience further. Please don’t hesitate to contact our Customer Service team at 1-800-587-4162 so we can discuss your situation in detail and address any concerns. We value your feedback and remain committed to providing clear, comprehensive support and ensuring your satisfaction.
Reviewed Oct. 8, 2025
Most pleased with my recent CarShield experience in repairing auto roof for my 2005 Mercedes SL500. 90 percent of cost covered without hesitation! Process of coordinating with the Mercedes dealership went without hesitation. Dealership and myself kept in the loop throughout the repair.
Donald, we sincerely appreciate your wonderful review and are delighted to know we were able to assist you! If there’s anything else you need, please don’t hesitate to give us a call.
Reviewed Oct. 2, 2025
I am writing to formally express my dissatisfaction with the monthly Powertrain Gold plan. You might think you are covered for the powertrain, but you may not be. Read and reread and get a mechanic to read the coverage that you are getting. My transmission started giving me trouble, took to a dealer. I was told that I would be responsible for any portion CarShield did not pay. Dealer contacted CarShield and it was denied based on the warranty (some parts in the transmission are not covered). Again, please read what is covered under the warranty. This is going to cost me 4000 dollars.
Wesley, we’re sorry to hear about the challenges you’ve experienced with your Powertrain Gold plan. We understand how frustrating unexpected costs can be, and we appreciate you taking the time to share your concerns.
Coverage for certain components can vary, and we always encourage customers to review their policy details carefully. To help clarify exactly what is covered, what is excluded, and any limitations that may apply, we recommend reaching out to our Customer Service team. They can walk you through your specific plan and address any questions or concerns you may have.
Please know that we’re here to help and are committed to providing support whenever you need it. You can reach our team at 1-800-587-4162.
Reviewed Oct. 2, 2025
The service is always awesome and the agents are very knowledgeable and will go the extra mile to assure you are satisfied before ending the call. Since I've been a customer I only had one claim and it was handled in a timely manner and I was very happy of the outcome.
Angelette, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Reviewed Sept. 29, 2025
I paid for CarShield for about 4 or 5 years, for a total of over $6,000.00. I took my truck and was told that the problem I had wasn't covered. The second time, I could not find a dealer or anyone who took CarShield. To much problems getting paid they all said. Please save your money and don't get scammed as I did. Diego H.
We’re truly sorry to learn about your recent experience, and we absolutely understand your frustration. Paying for years into a plan but not receiving the expected coverage is never the situation we strive for with our customers.
Finding authorized mechanics and getting coverage details straightened out shouldn’t be challenging. We greatly value your feedback and would like to make things right. Please reach out to our customer service team directly; they’re equipped to review your case promptly and work toward a satisfactory resolution for the challenges you’ve faced. It's important to us that our customers feel supported, and we're here to provide that help.
Reviewed Sept. 26, 2025
My experience with Car Shield has been exceptional. They don't hide anything. Their customer service representatives are top notch. They are very knowledgeable and willing to answer all your questions. The process from start to finish on the claims I had was very fast. They work with your repair facility and communicate very well.
Steven, thank you so much for sharing your experience! We’re thrilled to hear that everything went smoothly for you and that our team was able to answer your questions and keep the process clear from start to finish. It’s wonderful knowing your claims were handled quickly and that we could work hand in hand with your repair facility to make things easier. We truly value having you with CarShield and look forward to being here whenever you need us.
Reviewed Sept. 25, 2025
I needed a policy to cover with anything that happened with my car because the warranty on it had stopped. I knew I was going to need something to cover it because I'm a female by myself. So, I didn't want any problems headed down the road to when I need my car fixed. I got a contract with CarShield and I've been with them for almost four years. I filed a couple of claims with them and the process was smooth. So, I'm happy with that. I reached out to them to start the claim, then they contacted the mechanic's office. and they finished up the process from there. For a couple of instances, I went on and paid for the service on my Porsche, and CarShield did what they had to do on their end.
Other than that, I noticed that got to go back and forth with the mechanic about who was going to have the better price in shipping parts. When the parts are local, they should just go with the local shop and stop trying to undercut everything or go with cheaper parts. Also, for the price I'm paying, they should incorporate the cost of the parts in. Other than that, I use their app on my phone and it's user-friendly. So far, my experiences with CarShield have been okay and I have no complaints.
Joeline, thank you for sharing such a detailed review! We’re thrilled to hear that CarShield has provided you with a sense of security over the past four years and that your claims experience has been smooth and straightforward. It’s wonderful to know our app has been helpful and that you feel confident recommending us to friends and family.
We also appreciate your honest feedback regarding parts selection and coverage expectations. Your insight is valuable, and we are always looking for ways to improve our processes and ensure our customers have the best possible experience. If you ever have questions about coverage, claims, or parts, our customer service team is always happy to help.
Reviewed Sept. 24, 2025
CarShield had the best deal for the money. So, I signed up with them. I used the policy for a claim recently and I had to pay a deductible of $100. The claims process was very easy and they never gave me any problem.
Raymond, thank you for your wonderful review! We're thrilled to hear that your claims process has been consistently smooth and that you've found our customer service impressive. It’s great to know that you feel confident recommending CarShield based on your experiences. We sincerely appreciate your recommendation and are here anytime you need assistance.
Reviewed Sept. 24, 2025
The car was repaired but it took all 7 days just before they were able to give my mechanic the approval to do the repairs. We didn't have to wait on parts or anything. CarShield only reimburses for 7 days for rental regarding my claim. For all 7 days my car waited for an approval on repairs and by the time he was able to start the repairs, which took 2 additional days, I had to pay for the extra days or return the car.
Ashley, we appreciate you sharing your experience. Upon further review of your claim, there was a delay in receiving the required information to determine the cause of failure for a specific part. We need a cause of failure to accurately determine coverage and ensure that claims are handled according to policy guidelines. We apologize for any inconvenience this has caused and understand how frustrating the delay must have been. Please know we are actively working on improving our processes to help minimize delays and provide a smoother experience for our customers. If you have any questions or concerns, we are always happy to address them—please don’t hesitate to contact our customer service team at 1-800-587-4162.
Reviewed Sept. 24, 2025
Most of the advertisement that I had seen on the television curved me into CarShield's way and since then, it has been a great pleasure to work with them. They take care of a lot of my problems for me. When I needed to file a claim, I was able to leave it up to the dealership that I take my car to and get it regularly serviced at. And they were able to handle everything without a problem. There was a copay and there were some extras that were not quite covered such a hose clamp and some minor accessories.
Earl, thank you for your feedback! We’re glad your experience with CarShield has been smooth and hassle-free, and that our app and services have been helpful. We appreciate your kind words and are always here whenever you need us!
Reviewed Sept. 24, 2025
Signing up with CarShield was smooth. I have it for safety. In case I need to use it, I have something available so I don't have to pay as much out of pocket.
Edith, thank you for choosing CarShield! We’re glad your signup went smoothly and that your questions were answered. Even if you haven’t needed our service yet, we’re happy to know CarShield gives you peace of mind. We look forward to being here for you whenever you need us!
Reviewed Sept. 24, 2025
I was interested in CarShield when I saw their commercials. I gave them a call to see what they were offering. The sign-up process was very good. The guy that I spoke to explained everything in detail. He told me the pricing. He went over everything that's on the paperwork and details and told me how my account was set up. I made a claim a few months ago. I had an issue with my vehicle. I had to call because the mechanic shop said that I would have to call first. Then once I called CarShield, then they called them to verify everything. The claim process was fast once I spoke to the guy on the phone. The person I spoke to transferred me to a guy. Then they gave me a claim number. After that, they reached out to the shop as well.
The claim process was good. CarShield called me back to confirm if I wanted to proceed with the repair. Then I received an email and a text message saying that the process was through and sent me an email of the documentation as well. It was a smooth transition from filing the claim to getting the process done. They provided good customer service and they didn't make it harder than it needed to be.
James, thanks so much for sharing your experience! We’re glad the sign-up process was smooth and that your claim was handled quickly with clear communication every step of the way. We really appreciate your feedback and look forward to continuing to support you and your vehicle!
Reviewed Sept. 24, 2025
The CarShield policy is what I expected of that type of aftermarket coverage. Nothing was very bad. Nothing was great with it because when the car is so old, they can only cover so much. But I knew that, so there were no surprises. When I had a claim, they paid a portion of it, but there were other items that were part of the work that were not exactly covered. The paperwork that CarShield had and the paperwork that I paid were a little different, but overall, everything went smoothly.
Thank you for sharing your experience with CarShield and providing such valuable insights about your coverage. We're pleased to hear that overall, the claim process was straightforward and met your expectations. Your understanding of the limitations of aftermarket coverage is truly appreciated and helps set realistic expectations for new customers.
Encouraging future customers to comprehend the type of coverage they are purchasing is key, and your balanced perspective supports that nicely. We're also delighted to know you rated our service highly despite some paperwork differences.
Your continued trust and recognition of our role in offering reliable aftermarket vehicle protection are greatly appreciated. If you need more assistance or have questions in the future, please feel free to reach out to our team. Thank you for choosing CarShield!
Reviewed Sept. 23, 2025
The claims process at CarShield was a little vigorous for me. The process is you take your car to a dealership, and they call them and file the claim. However, I had to be on three-way with them to even get them to give the place that they have under their umbrella to get your car fixed to get a claim number. The problem was they wanted to know what the exact part was, and the man was saying, if he goes in to find out the exact part, that it would be nine hours' worth of labor.
CarShield said, “We don't have the exact part. We're not gonna pay for the labor.” I said, “How can they find out the exact part if you don't wanna pay for the labor?” This last time, I had an issue with CarShield. It wasn’t a good experience. In the end, I had to say that I would pay for the labor, although, in the end, it was the part that was covered and CarShield paid. But it was a little back and forth to even get the work that my car had been with them for a month.
Nobody told me anything about the rental and then because I didn't have a claim number, I would be responsible for the rental. So it was a whole lot of poor communication. That was my second claim. My first claim was the same. There wasn't any problem with getting a claim number. This time, it was a problem with receiving the payment. The car was done. It had been with them for a month. The car was completed. I got there to check out, and they' said, “Oh, CarShield has not paid us.” I had to get on the phone with CarShield to get them to pay so I could get my car. It was just a headache.
Eryca, we understand your concerns and sincerely apologize for any delays and inconvenience this experience may have caused. Our claims process is designed to ensure that the cause of a failure is clearly determined so that coverage can be appropriately applied and that both parts and labor rates are in accordance with industry standards. We realize that, in situations like yours, this process can feel rigorous, especially when additional verification or diagnosis is required to identify the exact part.
We also understand how frustrating the communication gaps can be, particularly regarding claim numbers, approvals, and rental coverage. Our goal is always to provide clarity and support, and we’re sorry that this was not consistently communicated during your claim. We appreciate your patience in working through these steps, and we’re glad the repair was ultimately resolved and covered appropriately.
We value your feedback and are continuously looking for ways to improve the claims experience, ensuring it is as smooth and transparent as possible. If you have any further questions or concerns, our Customer Service team is always available to assist and guide you through the process.
Reviewed Sept. 23, 2025
For my claim with CarShield, I had the owner of the transmission shop call, and they took it all by their selves and worked it out. But they didn't come close to paying the whole bill, but it sure saved a lot of money. I had a $100 deductible, and that was fine, but it cost me $1,000. I paid $1,000 so $100 went to my deductible and $900 went to the part that they wouldn't pay. They did what they said they would do to an extent, but I went to a place that a transmission was like 5,500, GM wanted over 8,000. CarShield has a list, and if the broke down part is on the list, it looks like they do a good job paying. The only problem is sometimes, I think it should be on the list but they say no.
Wayne, we appreciate you sharing your experience. We’re glad to hear the repair shop was able to handle the communication with CarShield and that your coverage helped reduce the overall cost compared to the initial estimate. We encourage you to contact our Customer Service Department at 1-800-587-4162 if you’d like a detailed review of your policy. Our team will be happy to go over what is included in your coverage, explain any exclusions, and address any questions or concerns you may have.
Reviewed Sept. 23, 2025
My warranty had just ran out and I’d just seen CarShield on the TV. I tried it to make sure I have my car covered. Three months later, something happened to my car. I thought I would be able to get help to get it fixed, but they wouldn't help me. I guess they figured that it was only three months. I guess the problem was already occurring until it finally happened. So, I just canceled it. It was horrible and I was very dissatisfied.
Jakia, we apologize for the frustration and disappointment you experienced. Upon further review, the claim was denied based on a service record that indicated the issue was present prior to the start of your contract, as well as a statement you provided noting when the issue began, which was also before the contract was initiated. We understand this can be frustrating and encourage you to contact our Customer Service Department at 1-800-587-4162 if you have any further questions or concerns. Our team will be happy to provide clarification and address any issues.
Reviewed Sept. 23, 2025
The claim processing at CarShield has been excellent. It was relatively easy. When I've called, they've been able to explain what was or was not covered and what the process was, and that's worked fairly well. And I submitted three claims already. I've been discussing them with some friends and a couple of them had done it as well.
James, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Reviewed Sept. 23, 2025
My factory warranty was running out so I needed another one. I went with CarShield based on the commercials. In any event, whatever I needed, I got it fixed, but I still needed more work done because it was like a partial thing. I only got one side done. But nevertheless, eventually, I was able to get the whole thing corrected permanently.
After I got that done, then the other battery might have been acting up. But when I went back to the dealership, they couldn't confirm or say it is, because they were saying it might be, but when they did the diagnostics for it, it was showing that it was negative.
I went to another dealership, Abeloff. They found it right away. It happened to be the battery. But I had to pay out-of-pocket because they said that they do not accept CarShield as coverage because they've been having problems with them. When I was trying to get reimbursed for it, I spoke with somebody from CarShield. They said, “We don't do batteries.” My experience with CarShield so far, with the exception of the battery, has been good.
Sherlon, we appreciate you sharing your detailed experience and feedback. We want to assure you that your current plan provides a high level of protection for your vehicle. To help clarify any questions regarding coverage, we would be happy to provide a detailed breakdown of your policy. This will clearly outline what is covered, any exclusions, and any limitations that may apply. We encourage you to contact our Customer Service Department at 1-800-587-4162 with any questions or concerns. Our knowledgeable representatives are available to assist you and ensure you feel confident and informed about your coverage.
Reviewed Sept. 23, 2025
Signing up with CarShield was easy. The overall cost seems fine.
Aaron, thank you for your feedback! We're delighted to hear that you found interacting with our customer service team easy and are satisfied with your plan thus far. Your confidence in choosing CarShield is something we value greatly. While you haven’t had the need to file a claim yet, please know we're here whenever you might require assistance. Rest assured, we aim to maintain seamless, supportive experiences for all our customers. Again, thank you for sharing your experience, and don’t hesitate to reach out should you have any questions down the road.
Reviewed Sept. 23, 2025
I had a flat tire and my car was taken to the Honda dealership. CarShield handled things just fine and it was done in a timely manner. I see a lot of TV advertisements from companies like Endurance, and it seems like they offer more than CarShield. Still, I’m not willing to change because I’ve been with CarShield for about five years.
Reviewed Sept. 23, 2025
CarShield had to replace the transmission in my car twice and it’s working properly now. But they did not do what they advertised and I ended up paying $629 to C&C Automotive downtown. I’ve worked with C&C before and like their service. CarShield initially told me that C&C was not a recognized dealer, but C&C told me they had worked with CarShield customers before. I stayed with C&C and they completed the repair. One other thing is that I received about 10 different phone calls with conflicting information about what I owed. One person said I owed $1,000, another said that wasn’t correct, and others gave different amounts. It was a constant barrage of calls. Other than these issues, I haven’t had other problems and their online tool is easy to operate.
Henriee, we appreciate you taking the time to share your experience and apologize for any confusion regarding your claim and out-of-pocket costs. We understand how frustrating it can be to receive conflicting information. We’re glad to hear that C&C Automotive provided excellent service and efficiently addressed your repair. If you have any questions about your coverage or would like us to review your claim further, please contact our Customer Service Department at 1-800-587-4162. We’re always happy to assist and clarify any concerns.
Reviewed Sept. 23, 2025
All my gauges went out and I took my car to Chevy House. It was strange that they charged me $100 when the part could have cost $150. The customer service was good when I called in my claim. I’ve had CarShield for a couple of years, but I’d rather go with Chevy House since no one in my area uses CarShield.
Andrew, we appreciate your feedback and for sharing your experience with us! It's great to hear that the customer service during your claim process went smoothly—ensuring a seamless experience is our priority. Regarding local providers being unfamiliar with CarShield, we aim to continuously expand our network, which can take time in certain regions. If you have any questions in the future or as we work on expanding our coverage, please don't hesitate to reach out again. We are always here to help you make the most out of your protection plan.
Reviewed Sept. 23, 2025
CarShield was awful. I had it for about four years and never had a claim. When I put in for a claim, it took close to nine weeks to fix my car. The Cadillac dealer said the issue was the front differential for my transmission. They had the part, then they sent it to CarShield and told them they got a part. It took CarShield forever to call back and tell them that, “We're not gonna use it. That’s too much. We're gonna get our own part.” CarShield decided to pick up the part and send it to the dealer. It took the dealer two days to fix my car, which sat in the Cadillac dealer for close to eight weeks. That service is horrible.
When I called customer service and talked to them, they acted like they couldn't do anything. They had to wait. They kept giving me all kinds of excuses and they kept procrastinating with the whole situation. The claim shouldn't have taken that long. If it was done in two weeks, or three at the top, I would have given them a better rating, but the waiting took forever and I wasn't satisfied. However, I’m still with CarShield because I still have my truck, and until I get rid of it, I’d stay with them. I don't think I can go to another place and get a warranty with the mileage, so I'm not gonna leave them.
Freddie, we appreciate you taking the time to share your experience and apologize for the delays and frustration you encountered during your recent claim. We understand how challenging it can be to wait for repairs, especially when your vehicle is essential. We’re glad to hear that your truck has been repaired and that you’re continuing with us. If you have any questions about your coverage or need assistance with future claims, please don’t hesitate to contact our Customer Service Department at 1-800-587-4162. We’re always here to help and ensure your experience is as smooth as possible.
Reviewed Sept. 23, 2025
I thought CarShield was the best one to be with, but I hadn't had anybody but them, so I don't have anybody to compare it with. My technician's been handling my claim, but in terms of coverage, I thought I had the top policy with CarShield, but I don't. My policy was supposed to be 129, and they knocked it down to 109. I thought I was getting the Platinum instead of the Gold. They don't cover a lot of stuff like electronics, then when my motor was messed up, they only covered two valves that were bent. I needed a motor, but they wouldn't pay for the whole motor. So, I had to pay for the rebuilt motor.
Wendell, we apologize for the frustration and disappointment you experienced. Our coverage plans vary depending on the age and mileage of the vehicle, and our sales agents place you into the highest level of coverage your vehicle qualifies for. We understand that this may not always meet expectations, and we’re sorry for any confusion regarding your plan and coverage limits. Please know that we are always working to improve our services to ensure qualifying vehicles receive the most adequate protection available. If you have any questions or concerns, please don’t hesitate to contact our customer service team at 1-800-587-4162.
Reviewed Sept. 23, 2025
I like what I got going on with CarShield, and I like the customer service too. I talk to them when something breaks down with my car and my experience has been easy. The first time, the garage called them and they took care of it. The second time, I gave them a heads-up, but the mechanic from the garage called them as well and they still paid it. If someone's looking for something in this line, I'd tell people to try CarShield out. I had success with them.
Charles, thank you for your review! We’re glad your claims process has been smooth and that our team has been able to assist promptly. It’s great to hear you’d recommend CarShield, and we’re always here to help with any future needs.
Reviewed Sept. 23, 2025
I was watching TV one day and just bought a car for my son, so I decided I was to put some warranty on it. I wanted the transmission engine and turbo to be covered and the rep was good. It's been three months since I signed up with CarShield and I don't have a problem with it. I'm a cheap guy, and the pricing was good.
Nigel, we're delighted to hear about your positive initial experience with CarShield! It's wonderful that the setup process and customer service lived up to your expectations, making it an easy choice for you. We're pleased you're confident in your coverage and find our policies fairly priced. Should you or your family have any questions or need assistance in the future, don't hesitate to reach out. Your trust and feedback mean a lot to us!
Reviewed Sept. 23, 2025
The first contract I had with CarShield was $109 a month, then I called to cancel it because it was getting to be too much. They knocked it down to $69, which was great, but I don't know if I have the same protection that I had before for $109 as I have for $69. That's a question I'd like answered and I've called CarShield twice. I would like to get a copy of what is covered under my contract. It's been about three months, and I've never received it.
In terms of claims, they've had to change a tire twice for me. About two years ago though, I had a claim and it was denied. It was something about the automatic brake system, ABS, and it cost me $240 to find out it wasn't covered. I took the car to the dealer to have them look at it and that's when they came back and said, “No. You owe us $240.” CarShield won't pay for it.
Mary, we appreciate the time you took to leave a review. According to your contract, the automatic brake system is not listed for coverage. We’ve emailed you a copy of your contract that you can download or print for your reference. Our customer service team is always happy to address any questions or concerns you may have—we want you to feel fully supported and secure in your coverage. You can reach us at 1-800-587-4162 for any assistance.
Reviewed Sept. 23, 2025
When my car needed repairs, CarShield didn't delay in getting it fixed. So, I didn't have any problems with them. I've filed several claims with CarShield. The dealership contacted CarShield for me. But I always contacted CarShield myself and let them know that I was taking my car to the dealership. The only thing I didn't like with CarShield is if they can find a part cheaper, then they wanna go with that cheaper part. I have a Mercedes-Benz, and Mercedes is not gonna put nothing on my car but a Mercedes part, and then I would have to pay the difference.
Thank you for sharing your positive experience with CarShield. We're delighted to hear that your claims process has been mostly seamless and that our service has lived up to your expectations. We understand the importance of high-quality parts for a brand like Mercedes Benz, and it’s our goal to strike a balance between cost effectiveness and quality. Your insight about potentially needing to cover the difference for certain parts is valuable, and we appreciate your understanding on this matter. We're glad to hear that you're happy with our service overall and would recommend us to your network with some considerations. We're grateful for your feedback, which helps us continue to improve our services. Thanks for choosing CarShield! We're here should you need anything in the future.
Reviewed Sept. 23, 2025
CarShield replaced an alternator and some other work right around the first of the year. They did really well. I needed to get the car towed to a shop that they work with. We had it towed there and then I picked it up a couple of days later. Other than that, all I did was pay the deductible and that was it. It all seemed like it worked okay to me.
James, we’re glad to hear your long-term experience with CarShield has been positive and that your recent alternator claim went smoothly! We apologize for the delay with your air conditioner claim and appreciate your patience as it’s resolved. Your support means so much to us, and our customer service team is always here to answer questions and guide you through the claims process whenever you need assistance.
Reviewed Sept. 23, 2025
CarShield was very helpful. I submitted a claim and it was easy to do. Customer service was very good. They were excellent.
Diane, we're delighted to hear about your positive experience with CarShield over the years. It’s fantastic that you found the claims process straightforward and that our support team met your needs with understanding and helpfulness. We greatly appreciate your recommendation and trust in us for reliable vehicle coverage. Should you have any questions or need further assistance, please feel free to reach out at any time. We're always here to help!
Reviewed Sept. 23, 2025
Purchasing the plan was simple and it was somewhat affordable. CarShield went through everything and gave a good definition of the different tiers.
Tenia, thank you for your feedback, and welcome to CarShield! We’re glad the process was smooth and that you’re happy with your coverage and cost. If you ever have questions or need help, we’re always here for you.
Reviewed Sept. 23, 2025
CarShield's reputation was good. I've had my auto warranty with them for about five years. The only thing is I had to have some parking sensors put in my front bumper. When I took it to the place that took CarShield, they said, “They're gonna send their own sensors. They're gonna be aftermarket. They're not gonna be original equipment.” I wanted the Lexus sensors put in, so I had to pay outside the program to get the quality sensors that I required. Had I known that CarShield was going to send their own products, and we didn't know what kind they were going to be, I may have thought twice about it. CarShield worked well with me. The only issue I had was that the sensors they were gonna put were the ones for $19 on eBay. The sensors from Lexus were $220 a piece. Other than that, the experience was fine.
Peter, thank you for being with CarShield for the past five years and for sharing your honest experience. We’re glad to hear your signup went smoothly and that your overall experience has been positive. We do want to apologize for any frustration regarding the use of aftermarket parts, as coverage terms outline that replacements may not always be OEM. We understand how important quality is, and we appreciate your feedback as it helps us improve communication upfront. If you have any questions about your coverage or future repairs, please don’t hesitate to reach out—we’re always here to help.
Reviewed Sept. 23, 2025
I'm waiting to make another claim to CarShield. I've already had them for about two years, and luckily, nothing has really gotten bad with my car. It's just there is something going right now. There are no lights coming on, but I feel something. I just dropped off the car at the lot. They called me and they said that everything went through, and that they're gonna fix it. The car lot is the one that took a little bit longer, but CarShield was on point and quick. They are amazing. They are doing a great job.
Caesar, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Reviewed Sept. 23, 2025
My boyfriend is a car guru, and he recommended CarShield to me. The sign up process was super easy. The representative had so much patience in explaining everything to me.
Celia, thank you for sharing your experience, and welcome to CarShield! We’re glad the sign-up process was easy and that our representative thoroughly explained everything. It’s great to hear you feel confident in your coverage. If you ever have questions or need assistance, we’re always here to help.
Reviewed Sept. 23, 2025
I wanted to have coverage and I didn't have any. I canceled the one from the manufacturer 'cause I didn't like the conditions and terms, and CarShield has certain packages that offer more than what I was being covered for. Their packaging will speak for itself. People just have to pay more for a certain package, but they definitely offer all the things that should be there.
Dimitri, thank you for sharing your experience with us! It's great to know that the sign-up process with CarShield met your expectations and our coverage options resonated with your specific needs. We aim to provide flexibility in our packages to cater to diverse requirements while being transparent about any additional costs associated. If there's anything more we can assist you with or if you want to learn more about the specifics of your plan, don't hesitate to reach out to us. We truly value your choice to join the CarShield family and look forward to serving you.
Reviewed Sept. 23, 2025
I was considering an extended warranty and I needed to do a check with one company. There were other ones as well, including CarShield and they happened to call. They said different things about each program, so I just went with CarShield. The rep was thorough and courteous. He knew what he was talking about and he gave me a discount.
Patricia, welcome to CarShield, and thank you for choosing us! We’re so glad our representative was helpful and made signing up easy for you. It’s great to hear that you feel comfortable recommending us to friends and family. If you ever have any questions or need help with your coverage, just give us a call—we’re always happy to assist.
Reviewed Sept. 23, 2025
My first time putting in a claim was for my son's Accord and I didn't know how to do it, but CarShield's handled it great. At first, I took the car into the dealership. I had some stuff done for my son's car and it was going in for regular maintenance. CarShield refunded me. I didn't know the engine was covered until I checked the warranty for CarShield. Their guy called me back and he said that next time I can get the dealership to put in the claim for me. He also said since it's my first claim, they're gonna reimburse me and they sent me a check for my son's engine.
My son slept behind the wheel when he was coming home from work at 3 o'clock in the morning, so he got in an accident and his car was totaled. Everything was covered, but I had to cancel that CarShield account. We're getting ready to get another car though. I'll put his other car back on it for CarShield 'cause now that the Accord is taken off, there's only one account on it, which is great. But I'm waiting till my son gets another car so we can put that new car back onto the account.
Thank you for sharing your experience, Percy! We're glad to hear the engine repair process with your son's Accord went smoothly and that our team managed to process everything promptly once the claim was submitted. It's great that you're open to re-establishing a protection plan with us for future needs. Should you have any questions or require further assistance, don't hesitate to contact us. We're here to help. Safe driving to both you and your son as he transitions to a new vehicle!
Reviewed Sept. 23, 2025
I received a telemarketing call from CarShield and what they said made sense. It was something that looked like it could be a good thing and the price seemed reasonable. I signed up and my experience was very positive.
Robert, thank you for your review, and welcome to CarShield! We’re thrilled to hear that your experience setting up your plan was positive and that you found the value to be reasonable. We truly appreciate you choosing us, and we want to ensure you’re completely satisfied with your coverage. If you have any questions or concerns about your policy, please don’t hesitate to reach out—we’re always here to help.
Reviewed Sept. 23, 2025
CarShield is one of the ones that is the most advertised though I first became acquainted with them five years ago. For the most part, their process was easy once I was able to make that connection with the claims specialist. It turned out CarShield didn't work with the dealership. I was a little bit surprised only because it was a major dealership. I contacted CarShield, and they gave me some options. It was the time of year where everybody was having car repairs almost everywhere so I had to wait weeks for the appointments. I also had a problem connecting with the towing service. Other than those, I would still recommend CarShield because people need that type of service.
Keith, thank you for sharing your experience. We’re glad our team could provide workable options when you reached out. We appreciate your patience during busy times for local repair services and understand the need to remove the app due to phone storage. We’re continuously working to improve our digital offerings. If you need any further assistance, please don’t hesitate to contact us.
Reviewed Sept. 16, 2025
Their warranty was expensive, against better judgment I decided to give them a shot, first experience, took my car in for an AC problem and they found an oil leak during inspection, from day one with the adjuster, they are trying to find a way to get out of honoring the warranty. Ultimately they denied the claim and with no evidence at all said it was an existing condition. I wanted to sue them but it would probably cost more than its worth. Do yourself a favor. Don't waste your money, better off putting it in the bank and when you have an issue pull from that!
We’re sorry to hear about your experience and understand how frustrating this must have been. The inspection report indicated significant grime buildup and dried oil residue consistent with a long-term leak, which played a role in the claim decision. We genuinely want to help and ensure you fully understand your coverage. Please reach out to our Customer Service team at 1-800-587-4162, and a representative will gladly review your policy and address any further questions or concerns.
Reviewed Sept. 13, 2025
I cancelled my contract at 1:33pm on the 5th of September 2025... On the 9th of September 2025 car shield withdrew monies from my bank account... What the hay???? Contract cancelled.... 4 days later they are withdrawing monies??? I asked them to return my money....this is what they said ..."I should have cancelled my contract at least t days prior to my anniversary date." What kind of people are these??? And who is the person representing them??? I thought he was a good person??? Boy was I wrong about them (Car shield) and their personal contact. Sorry I ever trusted them. CarolAnn
CarolAnn, we apologize for any confusion regarding your account. While your contract does state that no refunds are due after the first 30 days of coverage, we understand the timing of the withdrawal may have been confusing. Payments from checking accounts can take 3 to 5 business days to process, which is why your due date was September 5th, but the funds were withdrawn on September 9th.
If you have any further questions or concerns, please contact us at 1-800-587-4162. We’re here to help and make sure you fully understand your account and coverage.
Reviewed Sept. 9, 2025
I just found out that CarShield will not cover the cost of quality parts. Instead, they go out of their way to use knock-off Chinese parts, which I did not agree to. When I called to cancel my policy, the representative repeatedly asked me why I wanted to cancel, wasting my time instead of simply processing my request. Based on this experience, I no longer want to do business with this company, and I strongly advise others to be cautious before doing business with them as well.
Aldo, we apologize for any confusion regarding the parts used under your coverage. As outlined in the contract, replacement parts may be new, remanufactured, or used parts of like kind and quality. We understand how important this is to you, and we’re here to provide a full review of your contract and walk through the details with you. Please contact our Customer Service team so we can answer your questions and make sure you have the clarity and support you need.
Reviewed Sept. 6, 2025
Guy said he CAN'T HELP ME! I am disabled! My car won't start! Call back when it is running! Then I get note from Consumer Affairs that they can't help me cause of technical issues and credit report. Consumer Affairs, can you suggest car warranty for existing problem and disabled.
Tina, we apologize for any confusion regarding our services and understand the frustration this situation may have caused. However, we are unable to assist with vehicles that do not currently have coverage and are experiencing issues. For questions about coverage options after the vehicle has been repaired, please contact our Customer Service team at 1-800-587-4162. We look forward to speaking with you soon!
Updated review: Sept. 17, 2025
I was able to appeal and received reimbursement. Thank you.
Original Review: Sept. 5, 2025
Horrible service and will not cover repairs on the list. In addition, the customer service rep was rude and couldn’t care less I would cancel. Save your money, there are other companies I heard are easy to deal with. They don’t even deserve one star.
Lupo, we apologize for the experience you had with our representative and any frustration it caused. Upon further review, it appears a request for escalation has been submitted regarding your concerns. Please contact our Customer Service team at 1-800-587-4162 so we can assist you further. We are here to help in any way we can.
Reviewed Aug. 29, 2025
CarShield told me I had bumper-to-bumper coverage but that's not what I got. They said they didn't do a catalytic converter. They said I needed one on my car. So, I had to go out of pocket over $2,000 for that, plus still paying them monthly fees. That was disappointing because with what I had bought from Ford, my car was covered bumper-to-bumper. I asked CarShield, “What is covered? Because I thought that was a part of the engine. And if the catalytic converter wasn't running, so how was I covered?” It was a misunderstanding. If I recommend them to a friend and tell them, “They are great,” that person would be stuck with something like I was.
We’re sorry to hear about the frustration surrounding your coverage—it’s completely understandable to be disappointed after an unexpected out-of-pocket expense.
To clarify, CarShield does not use the term "bumper-to-bumper” as it can be misleading. Our plans do not include cosmetic parts like bumpers, and we aim to be as transparent as possible about what's covered.
Regarding the catalytic converter, it is a listed exclusion in all of our contracts. This is due to varying emissions regulations by state and the high theft rate of this part, making it a high-risk item.
We apologize for any misunderstanding during your sign-up process. If you have any further questions, we’d be happy to review your coverage in detail.
Reviewed Aug. 28, 2025
CarShield didn’t honor my contract. I paid faithfully for years believing that if my vehicle ever broke down, I would have peace of mind knowing repairs would be covered. That turned out not to be the case. My 2014 Jeep Grand Cherokee overheated in extreme Arizona heat. I immediately pulled over and had it towed to a repair facility. At no time was the vehicle driven while overheating. Despite this, CarShield’s administrator, American Auto Shield, denied coverage, claiming ‘neglect.’ They also refused to send an inspector after the vehicle was moved, even though the contract specifically provides for inspection. This left me with no fair evaluation of my claim.
CarShield also failed to provide a rental vehicle, which the policy clearly states should be provided during repairs. As a result, I have been without my Jeep for more than a month, while continuing to make loan and insurance payments on a car I cannot drive. They offered me only a partial settlement that would not come close to covering the cost of repair, and only if I signed away further rights. In my opinion, this company takes money up front but avoids responsibility when it matters. Consumers deserve to know that CarShield did not honor my contract and left me stranded and paying out of pocket.
Thank you for providing the necessary information. We’ve completed a thorough review of your claim, including evaluations by both our Escalations and Legal teams. After careful consideration, it was confirmed that the claim was adjudicated correctly, and the denial will remain in place.
Based on the details received from the repair facility, it was determined that the vehicle was operated while in an overheat condition, which led to further damage. Unfortunately, continued operation under such conditions is specifically excluded from coverage under all of our contracts.
That said, in an effort to assist, our Claims team approved a credit related to the initial head gasket failure, which was identified as the root cause. However, we are unable to authorize any further coverage for the additional damage resulting from continued operation.
If you have any further questions or need additional clarification, please don’t hesitate to reach out. We're here to help.
Reviewed Aug. 24, 2025
I placed an order and the estimated delivery time was 3 to 5 business days. It turns out that it never arrived. The service is terrible. I had to contact customer service to ask what was happening, and they never resolved the issue. It's a shame that this is happening since the customer pays for the required services and they did not meet my expectations.
Frank, we are unable to locate an account that matches the issues noted in your review. We are more than happy to look further into your concerns. Please respond with your contract number or contact our Customer Service team at 1-800-587-4162 so we can assist you directly.
Reviewed Aug. 22, 2025
Worst experience of my life. They have had my truck hostage for 22 days. The work is still not approve, they gave me a rental car for 7 days but I have been waiting because of their delays. They still have not approved my work. They never call back. I have asked to speak to a supervisor and the answer is they will call you back in 24 tp 48 hr. Still have not heard from 1. Not worth the hassle. Bar none one of the worst experiences of my life.
Jeff, we are unable to locate an account that matches the issues noted in your review. After further review, it looks like the last coverage you had with us was in 2022, and you cancelled the coverage because you were not able to upgrade to a higher level of coverage. It’s entirely possible that the experience you’re referencing was with another company. We are more than happy to look further into any concerns — please respond with your contract number or contact our Customer Service team at 1-800-587-4162 if you need further assistance.
Reviewed Aug. 17, 2025
Right now, it’s not looking good with CarShield, and I’m not really satisfied. I was under the impression from what they said on TV that they were gonna fix whatever I need fixed, but now they say the electrical part is not covered. My driver’s window won’t go down and I need a new motor, plus they said my wheel drums are going bad around the brake point. I don’t even remember them saying anything about that. The biggest problem was the transmission slipping and an oil leak around the oil pan, and I can’t get that fixed either.
I’m 72 years old and on a fixed income, paying $89 a month. I’ve paid every month, but now I can’t even get my car fixed and I can't get no information. My car has been in the shop going on three weeks now, and when I call CarShield, they don’t know nothing. I need my car to get around, so I asked if I could get my money back, but they said no. I’m out of money either way I go.
Oscar, we sincerely understand your frustration and apologize for the difficulties you’ve experienced. We know how important your vehicle is, especially for your mobility, and we regret the stress this situation has caused. It appears we are currently waiting for information from the repair facility.
For assistance in understanding what is needed to move your claim forward, please contact our customer service team at 1-800-587-4162. We’re here to support you every step of the way and ensure your concerns are addressed.
Reviewed Aug. 17, 2025
I have a 2016 Tundra pickup that’s getting up there in years, and I just thought I better have some protection when and if I have any problem. That’s why I decided I should do something now. With a fixed income, you can’t do much to fix your cars when they break down.
The rep was very friendly and helpful. When I signed up, I was told that a month would have to go by before I would have the coverage. It’s very helpful and comforting to know that I’ll be taken care of when I need it. It’s better than having a big bill once your car does break down.
Marcie, we’re glad to hear that you feel positive and reassured about your protection plan. It’s great to know that having coverage gives you peace of mind, especially when managing expenses on a fixed income. Thank you for sharing your experience, and we’re always here to provide support whenever you need it.
Reviewed Aug. 16, 2025
CarShield was the first and the only one I've heard about so when I needed warranty for my vehicle, I called them. I filed a claim when the transmission in my Mercedes went out. I found a place that would fix the transmission and called them. They towed it over to them and they replaced the transmission. The process was easy.
I don't know if CarShield paid it before I picked the vehicle up, but I know it was paid and I paid my deductible. I was able to get the car with no problems. I highly recommend them to all my family and friends because of that claim and how I was treated and how the process was.
Locksley, we’re glad your claim went smoothly and that our team could assist you. Thank you for recommending CarShield and for sharing your positive experience—we appreciate your trust!
Reviewed Aug. 15, 2025
My car was getting a little bit older. I thought I might need to get extended coverage just to cover the cost. I signed up with CarShield, but it was not a very pleasant experience. I'm very dissatisfied.
It was my first time to do an extended warranty and I was trying to get information first so I could make a decision. CarShield gave me quite a reasonable deal and at the time, I didn't know that it was a good deal. I wanted to shop around and get back to them. When I got back to them, they would not give me the same amount. They wouldn't offer me the same policy.
I asked them to send me the information so I can go through it before I sign anything. But they were like, "Why would you wanna do that? You either take the deal or you don't." I would like to understand what I'm signing up for. And then another rep said that if I come back, then things may have changed again. So, I signed up only to figure out that I signed up for the wrong thing.
I called back and said this was not what I wanted. They added $100 on top of it. Up to now, I feel like I was really made a fool. I still want the one that I had requested and not the ones that they sold me at the price that they gave me, because that's what I thought I was getting.
The way they advertise themselves, I thought they were very up to par. But I wouldn't recommend anyone unless I give them the warnings first of what not to do.
Charity, we understand your frustration and apologize for the difficulties you experienced during the sign-up process. Our goal is always to provide clear information so our customers can make informed decisions, and we regret that your experience didn’t reflect that.
For assistance reviewing your plan and discussing options that best meet your needs, please contact our customer service team at 1-800-587-4162. We’re here to help clarify any concerns and ensure you have the coverage that works for you.
Reviewed Aug. 14, 2025
I've filed more than three claims with CarShield and I didn't run into any problems. I just had the auto place call, and they worked together with it. The most trouble I had was getting the parts and getting the car done. The last time, they had my vehicle for a month, and I didn't have anything to drive. I also had a flat tire a couple of years ago and CarShield sent somebody out and took care of it.
Barbara, we’re thrilled to hear that your experience with CarShield has been positive overall! It’s great to know our claims process and roadside assistance have been helpful, even if waiting for parts was inconvenient. We truly appreciate your recommendation and feedback on our customer service, and we’re always here to provide support whenever you need it.
Reviewed Aug. 14, 2025
I saw CarShield on TV, and I signed up with them. I haven’t made a claim yet, but the coverage is good and I’m satisfied
Mary, we’re so glad to hear that CarShield’s coverage gives you peace of mind! Even if you haven’t had to submit a claim yet, know that we’re always here to support you whenever you need us.
Reviewed Aug. 14, 2025
CarShield is a good company, and I would recommend them to others. They’re very friendly and polite, and they speak with you in good manners. They’re very understanding and they really work with you. Sometimes, if I can’t make my payment on the actual day, they even give me extra time to pay it.
I really haven't used my CarShield for repairs yet. The only time I actually used it was when I locked myself out of my car. As for getting anything major done to my car, no. It’s mostly just been simple stuff, and I just paid for that out of my pocket. I’m saving the big stuff for them.
Debra, we’re so glad to hear that CarShield has been helpful and accommodating over the years! It’s great that our team could assist with the lockout and make your interactions pleasant. Thank you for recommending us—we truly appreciate your trust and kind words.
Reviewed Aug. 14, 2025
I didn’t have an extended warranty on the car, so I looked into CarShield and thought it was something I need. The price was reasonable, but maybe six months after I got it, I needed some work done. I went to the Chrysler Jeep place that I usually go to, and they told me that they did not accept CarShield. I was the one stuck looking for a place to take it, but they referred me to another dealer in my area and said that they take CarShield.
When I called them, they said they accept it. I had to bring my car in so they could assess it and see if CarShield would pay anything to get it fixed. After they looked at the car, they told me what was covered under the CarShield brand and what I’d have to pay for. I agreed and let them fix the car. CarShield paid the amount they were supposed to pay and then I paid the balance.
I was very satisfied because I got the work done and I have never had another problem with it. Now, I have another dealer that I go to. I don’t even go back to my old dealer anymore because if you need service, you need service now, and it saves me being disgruntled. When I bought another car, I signed up for CarShield automatically. I have CarShield on my latest car, and I’ve told other people to get it.
Linda, we’re thrilled to hear that your repair experience went smoothly and that our team was able to help coordinate everything efficiently. If you ever need assistance locating a repair facility, our customer service team is always available to help, and you can also use our Shield Repair Network on our website to find local repair shops in our preferred network. It’s wonderful to know you were satisfied enough to continue your coverage and even recommend CarShield to friends and family. Thank you for sharing your experience and for your trust in us!
Reviewed Aug. 14, 2025
CarShield was the first company to call me and I went with them because they were decent with their benefits. I didn't bother with anybody else. The signup process was very easy. The only service I've used them for was towing my vehicle twice. The customer service was fantastic. I've had no problems and they were right there and when I called them.
David, we’re thrilled to hear that our team was able to provide prompt and efficient service when you needed towing! It’s great to know your experience with our customer service has been outstanding, and we truly appreciate your confidence in recommending CarShield to others.
Reviewed Aug. 14, 2025
CarShield has been wonderful. I filed a claim and it's been take care of, but not within the time frame that was good for me.
Charles, thank you for taking the time to leave a review. We understand that the delay was frustrating, and we are continuously working to improve the overall claims process. If you have any questions or need assistance in the future, please don't hesitate to contact our customer service team at 1-800-587-4162.
Reviewed Aug. 14, 2025
I called CarShield to know what they had to say. I went ahead with them. I bought a used 2013 Hyundai Santa Fe and it has over 100,000 miles on it. The CarShield rep was very pleasant and he answered all my questions. He explained everything to me. I felt they were a little pushy like, “Today, if you sign up, we can give you a discount.” I used to work in customer service and I know that tactic. For any kind of purchase like a car warranty, I would like 24 to 48 hours to think about it. The other thing is I feel like I'm paying almost $200 a month for nothing. I could be banking the $200 a month and just put it away for the car. Those aside, both the signup process and the customer experience were positive.
Christine, we appreciate you sharing your detailed experience. It’s great to hear that our representative provided helpful guidance during the sign-up process, and we understand your perspective regarding the sign-up approach. While you haven’t needed to file a claim yet, we’re glad you recognize the value of the peace of mind that CarShield coverage provides. Please don’t hesitate to contact our customer service team at 1-800-587-4162 if you have any questions about your plan or need assistance reviewing your coverage.
Reviewed Aug. 14, 2025
The signup process was okay. They told me when the warranty would start, and everything what was covered by CarShield, so I thought it was a very good deal. If the car breaks down, all I have to do is call them up, they’ll come and tow it, and I’d get a rental car while they fix it, so I don’t have to worry about that.
Paul, thank you for choosing CarShield! We’re glad your coverage provides peace of mind and that you found value in the towing and rental benefits. Please contact our customer service team at 1-800-587-4162 for any assistance or questions.
Reviewed Aug. 13, 2025
I'm very upset with CarShield. They didn't cover some parts and I had to pay out of pocket. It was going to be three days before my car was ready and that was unacceptable. They said I had to pay to get it done or I would have to rent a car. So I made mistake choosing CarShield.
Alex, we understand your frustration and appreciate your feedback. CarShield aims to provide comprehensive coverage, though certain parts or situations may not be included under your plan. We offer alternative solutions, such as rental coverage, to assist while repairs are being completed. Please contact our customer service team at 1-800-587-4162 if you have any questions or need help reviewing your coverage. We are here to assist in any way we can.
Reviewed Aug. 13, 2025
My wife has a Toyota RAV4 that's about seven years old, it’s eventually gonna have problems and we didn't want the bills down the road. CarShield covers everything, other than preventative maintenance, and the price was reasonable enough so it was a good opportunity to get it.
William, thank you for your review, and welcome to CarShield! We’re glad you chose us and want to ensure you’re completely satisfied with your policy. Please don’t hesitate to contact us with any questions or concerns regarding your coverage.
Reviewed Aug. 13, 2025
My family has CarShield and they gave me good news about it. The guy was really nice to me during the signup process. He told me that the deductible is supposed to be $,1000 the first three months and then it goes down to $500. He also told me that we only have the powertrain, which only covers engines and transmission. My family and I are happy with CarShield. It's cool.
Steven, we’re thrilled your sign-up experience with CarShield met your expectations and that our team was helpful. It’s great that your family’s positive experiences also influenced your decision. Thank you for trusting CarShield, and please don’t hesitate to reach out if you need any assistance.
Reviewed Aug. 13, 2025
CarShield has been nice. I have't had to use it, but it's good knowing that I'm covered. I don't like the fact that I got to pay the deductible, but it's fine. The signup wasn't difficult. The lady helped me with a lot. She even gave me discounts for minor stuff to make it as cheap as possible. I was going through a struggle because I couldn't afford to pay it and the other representative helped me with the lower discount. CarShield is beneficial. It's something good to have in case of any emergency that's not an accident with your vehicle. I would advise anyone to get something like it because you don't know when something can happen.
Octavia, we’re glad to hear your car has been running smoothly and that having CarShield gives you peace of mind. Thank you for highlighting how our coverage can be helpful for anyone who relies on their vehicle—we appreciate your recommendation!
Reviewed Aug. 13, 2025
I found CarShield on the internet, I got the coverage I was looking for, and the sales representative was helpful in getting everything set up for me.
John, we’re glad our website provided the clarity you needed and that the setup process with our representative was seamless. It’s great to hear we could offer coverage that met your expectations!
Reviewed Aug. 13, 2025
I’ve been with CarShield for 6 years, and fortunately, I haven't had to use the services yet. But I know they will help me if my car breaks down and for an elderly person like me, I think it's fantastic, and the price is right.
Carmen, we’re happy to hear you find CarShield to be a worthwhile investment and that our customer experience and pricing have met your expectations. Thank you for your loyalty and support—it’s great to know our coverage is valuable for seniors and retirees like yourself.
Reviewed Aug. 13, 2025
The representative from CarShield was nice and they offered good coverage. But I couldn't keep it up right now because of my funds. I did not get a chance to use them at all.
Cheryl, we’re glad to hear your experience with our representatives was positive and that you found our customer service helpful. If you’d like to review your current membership status or explore options moving forward, please contact our customer service team at 1-800-587-4162.
Reviewed Aug. 13, 2025
I had a truck with CarShield a few years back and they have done me right then. I got rid of my pickup truck and finally got my van. So now, I put my van on CarShield. My mechanic called them for the air conditioning repair and I had to pay the $250 deductible
Anthony, we’re glad to hear your claim process went smoothly and that your mechanic was able to handle everything efficiently. Thank you for sharing your experience and feedback—we’re happy to know our service met your expectations and that you chose to continue with CarShield.
Reviewed Aug. 13, 2025
My car is old and the warranty program I had was way too much money and I still had to pay 20% of whatever the price was. So, I decided to go with CarShield. I pay it on a month-to-month basis and as long as you pay the price on the policy, you’re good for it.
I went to one place to get my air conditioner looked at, and they told me they didn’t do any work on air conditioners. It was too hot for me to go look at another place, so I came home and called CarShield. I said that the place I went to told me they don’t do air conditioning. The lady from CarShield then said that the place listed CarShield saying that they do air conditioning. Other than that, I’ve had no problems with them.
Rosanne, thank you for your review! We’re happy to hear that our protection specialists have been helpful and clear in explaining your coverage. It’s great to know the signup and payment process has been easy, and that our extended coverage gives you confidence in caring for your nearly ten-year-old car.
Reviewed Aug. 13, 2025
When I canceled my account, I just went to the CarShield website, set up my account and then I canceled it. It was easy and simple, I didn't even talk to anybody. But they did reimburse me rather fast. They sent me the check within 20 days.
Angela, we appreciate your feedback and are glad to hear that, despite the initial challenges, the cancellation and refund process exceeded your expectations. Thank you for sharing your experience—it helps us continue improving our service.
Reviewed Aug. 13, 2025
If your car is more than 10 years old, get CarShield. They cover mostly major things that can save you a lot of money in the long run.
Beverly, thank you for taking the time to leave a review. We appreciate your feedback and value your opinion. Our primary goal is to ensure our customers have a clear understanding of their coverage. We're always here to help and would be more than happy to answer any questions you may have about your policy. Please don't hesitate to give us a call if you have any questions.
Reviewed Aug. 13, 2025
I had no problem with the sign-up process at CarShield. It went nice and smooth. I checked with my mechanic, and he would certainly accept any payments from them. My car is nine years old, and having coverage gives me peace of mind knowing that if I have a problem, it will get taken care of with no out-of-pocket cost.
Richard, we’re glad to hear your mechanic’s confirmation provided reassurance and that CarShield gives you peace of mind. It’s great to know you feel prepared in case any issues arise with your vehicle. Please don’t hesitate to contact us if you need anything!
Reviewed Aug. 13, 2025
I’m not ready to buy a new truck and wanted coverage for my current vehicle. So I decided to get a warranty on CarShield. The sign-up process with the representative was good, and they were knowledgeable on what they told me.
Lemerl, we value your business and appreciate your feedback. Should you require any assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
Reviewed Aug. 13, 2025
I found CarShield from a flyer through the mail. I called to see how much it would cost me. The representative was okay, he explained the program and sent the details for me to review. Making the payments on the program was very easy and getting the extended coverage was important for me because my car is getting older and I planned to keep it until the very end.
Dorothy, we’re glad to hear your interaction with our representatives was satisfactory and that the payment process was easy. If you’d like a hard copy of your policy to review, please contact our customer service team at 1-800-587-4162, and they’ll be happy to assist you.
Reviewed Aug. 12, 2025
I first heard about CarShield through my brother-in-law some years ago. I've been hearing about them from quite a few other people as well. They said they were good. It was good to get them because I have flat tires and stuff like that. I said, "I need somebody to help me change this tire." I decided to go ahead and reach out to CarShield. The signup was easy and customer service was professional. They did a good job. I was ready and I paid two months ahead of time. I know what I have to pay and I just make sure that it's there. I'll call in and make the payment because I wanna be able to keep it.
I had an incident at work and my car wouldn't start up. I didn't know what was going on. Techs came out and they helped me and we figured things out. It was good. I was very satisfied. I've been telling family and friends that they need to get CarShield. If something happens to your car, you can sit in your car, wait and, call somebody. Somebody will come out and help you. You know it's guaranteed that they're coming to help you. It's very positive.
Carolyn, thank you for your 5-star review! We appreciate you being a customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Reviewed Aug. 12, 2025
I signed up over the phone and that was easy. The person I spoke with was very friendly and knowledgeable. He went through all the ins and outs with me. CarShield is a great product. If you come into a point where you have to have a major repair and you don't really have the money on hand, it really does help.
James, we’re thrilled to hear you had an excellent sign-up experience and that you would recommend CarShield. It’s great to know our coverage provides peace of mind when major repairs arise.
Reviewed Aug. 12, 2025
I did the sign-up with CarShield and paid a couple of premiums. I recommend them for their price and coverage of the overall warranty.
Reviewed Aug. 12, 2025
I heard about CarShield on a TV ad. I like their pricing and the items that they covered. I have the platinum package. I’ve had it for five years now but I haven’t made a claim. I added a car to the policy and took my car off.
Every time I talk to somebody, they've been good. They've answered all my questions. I always kept it because it's just like insurance, in case something happens, you wanna have it ready and available. I would recommend CarShield. A family member asked me about it yesterday.
Bernard, thank you for being a valued CarShield customer for the past five years! We’re glad to hear you’ve had a positive experience with our coverage and customer service. It’s great to know you see the value in keeping your plan for peace of mind, and we truly appreciate your recommendation to others.
Reviewed Aug. 12, 2025
The first time I filed a claim, I was not that familiar with the process and it seemed to a lot to go through. I didn’t know where I was taking my car and I didn’t know what the process was. But with my last two claims, it seemed to get a little bit simpler. I was instructed that I could go to the dealership, whichever one I wanted. When I took my vehicle in to be worked on, the repair place contacted them and that made it easier for me.
It's more expensive that I thought it would be. I’d tell my friends to make sure they know what coverage they have because there might be something that’s wrong and they don’t cover it.
Kenneth, we apologize for any confusion or inconvenience you may have experienced regarding the claims process. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service at 1-800-587-4162 to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
Reviewed Aug. 12, 2025
When I got my car, I was with another company, but I didn't care for their terms. I talked to a Carshield rep who seemed fine. I had to ask for the contract’s hard copy, though. Also, no one said that there'd be a $1,000 deductible. I looked at the contract to see it and found it.
Cindy, we appreciate the time you took to leave a review. We’re glad the signup process was straightforward and that you appreciate the coverage. We do recommend reaching out to our customer service team at 1-800-587-4162 to review your contract together and clarify any deductible details so you can feel fully confident in your plan. We're here to help!
Reviewed Aug. 12, 2025
I went with CarShield because it would cover most of what I needed at a better price. I've only had it for a month, so I really haven't been able to use it, but I’m satisfied so far.
Kaprice, we’re glad to hear the payment setup and signup process worked well for you, and that your coverage meets most of your vehicle’s needs. Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for. However, we are always working on providing better services each day to ensure that qualifying vehicles are getting the most adequate protection available. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Reviewed Aug. 12, 2025
CarShield is a decent price for me and they're gonna cover almost all of my car. The rep listened to me and explained everything to where I could understand it. When I asked a question, he answered it. He didn't act like I was a burden. He was very nice and he tried to answer the best they could. He told me the warranty would start when I made my first payment. He told me everything is covered and that he’d send an email. He sent me something in the mail too so I could have it in writing there.
I asked him, "Is an alternator covered?" He said, "Yes." And I said, "You say bumper-to-bumper. Does that mean electrical?" He looked it up and said, "If you wanted this one, it would cover electrical." So I switched to that one. We just went through all kinds of things until finally, we found one for me that's affordable.
Erin, thank you for sharing such a detailed and positive experience! We’re thrilled to hear our representative provided thorough support and helped you find the right coverage for your needs. It means a lot that you feel confident in choosing CarShield and have already recommended us to your family. We appreciate your trust and look forward to continuing to support you.
Reviewed Aug. 9, 2025
I called CarShield when my car failed the emissions test to find out if the part they were referencing would be covered under my policy. They confirmed that it would be covered. I also asked if Bob Bell was a service dealer that they recognize as a licensed dealer, to which they said, absolutely. So I brought my car to Bob Bell. The rep said that I should have Bob Bell call CarShield before they do any work. Bob Bell looked at the problem and had to keep the car for the diagnostic tests, which took almost a day to run to identify not only what the problem was, but exactly where it was located. They called me and told me that the problem is the rotary arm, and they could fix it because they had the part, but they'd have to have it for another day.
Bob Bell said they already called CarShield andCarShield said that, I know, that the service is covered under my plan. I said, okay, thank you. So they called me back to confirm if I wanted them to go ahead and proceed with the repairs. And they said they had not yet heard from CarShield, but they knew from the previous conversation that there should be no problem. So I said, yes, please, because I need my car. They said, no problem. I mentioned about renting a car for the meantime but they said that I shouldn't have to because they're gonna try to have it done by that afternoon.
So I asked CarShield if they would cover the rental car, and I was told no because they weren't gonna have my car that long. That's not the understanding I had of the policy, but okay. That was the last conversation I had with CarShield. When I called to find out if my car was ready, Bob Bell said yes and they told me that CarShield reminded them that I had a $250 deductible, which would be my part. I said, okay. The Bob Bell rep said, they're taking that off of the part of the bill that's covered under emissions. The maintenance part of it would not be covered. I understood that, so I'll pay the difference. When I got the bill home, I realized that CarShield hadn't paid anything. CarShield called me to say that they haven't heard back from Bob Bell. I was surprised and the lady was very nasty with her response that they didn't get a callback.
I explained that according to what Bob Bell told me, once CarShield gave them the go-ahead to fix my car and that everything was set because they fixed it, CarShield told them that I had a $250 deductible. They confirmed with me that I was able to pay that. I paid the difference on the maintenance fees that Bob Bell had to do. The rep said that none of it was covered because Bob Bell wasn't supposed to do anything until CarShield got back to them with authorization. Well, that's not what the other CarShield rep told me at the beginning. The rep continued to tell me that I can't get any of my money back. The lady was very rude. She could have at least given me an explanation or used a tone with me that was friendlier than what I was getting. Her tone was more of I was annoying her for having to question a few things.
The next day they sent me a survey. I did a terrible survey on them because I told them all of this and that I really wanted somebody to contact me and advise me why I should keep paying this policy. The next day after that, I got a phone call informing me that I could file an appeal and they would send me the appeal information. So I went online and filed that. It’s supposed to take 7 to 10 business days, but I have not heard anything back at all. It’s been two weeks. I laid out $1,100, and it's not a whole lot of money, but I still would have liked to have the difference of what I had to pay on that one part.
Thank you for sharing your experience. We’re very sorry for the confusion and frustration you’ve encountered. After reviewing your claim, it looks like there was a misunderstanding during the authorization process, and we sincerely apologize for that.
A reimbursement was issued on 8/5/25 for the items eligible under your contract. Based on the repair invoice, over $800 of the total was for maintenance-related items, which unfortunately are not covered under any of our plans.
We understand how disappointing this situation has been and truly regret that your first claim experience did not meet expectations. If you’d like to discuss this further, our team is here to help.
Reviewed Aug. 7, 2025
I bought the policy of CarShield because I have a car that's now five years old. We only had 30,000 miles on it. But I thought, if I need a big repair, I'd have a problem. I didn't want to take any chances.
I remember the person I talked to was really nice. They did all they can to get me a good rate. If they didn't, they made me feel like they did. Yeah, I was very happy with that.
Well, It’s fine, it works. I read the policy just the other day. I went over it a little bit and I know I have that $200 deductible. And I don't think I'm gonna have a problem ever, hopefully. I only drive 300 miles a month. I'm old. I don't go out at night. And so, I'm not even that concerned.
My car's almost six years old and all my guarantees have dropped off. I don't know if the big things have dropped off because I only have 30,000 miles on it. But I just assumed that they dropped off and I didn't want to be stuck with a big bill or something. If it breaks down, I wouldn't be able to pay a big bill.
If I have a flat tire, I can call. I didn't really get into it that much. Because like I said, I really hardly ever have trouble with a car. I don't go far from home, and I don't drive far anymore. Years ago, I did. I'm 83 years old. I'm on death row.
Daniel, welcome to CarShield, and thank you for choosing us! We’re glad your signup experience was positive and that the coverage meets your needs, providing you with peace of mind.
Reviewed Aug. 7, 2025
I had to get a new warranty for my car after my previous one expired. Getting a protection plan is important because you never know when your car’s gonna break down. The enrollment process was easy, and the representatives were good. The program started as soon as I paid for it, and I’ve been on it for a couple of years now. Recently, my car’s air conditioner broke, and they are going to work on it.
Garry, thank you for sharing your experience! We're glad the enrollment process was smooth and that you've had reliable coverage so far. We look forward to assisting you with your upcoming visit in August—feel free to reach out if you need anything in the meantime.
Reviewed Aug. 7, 2025
I saw CarShield’s TV ads and I did some research– they seemed like a good thing. I've got an older car with barely 100,000 miles, and my warranty expired on it. I signed up with them two months ago. The price was reasonable and their process was easy.
David, thank you for your review, and welcome to CarShield! We appreciate your choice and want to ensure you are completely satisfied with your policy. If you have any questions or concerns regarding your coverage, please don't hesitate to reach out to us.
Reviewed Aug. 7, 2025
I've had four claims in 10 years with CarShield. Usually, I take the car to a shop. They do the inspection and see what has to be done. They contact CarShield for the approval. Once approved, we get the job done. My last experience was not the best, though. My car was overheating, and it resulted in having to change the radiator fan. CarShield will only approve the amount if they ordered the part themselves as opposed to my mechanic ordering the part locally. If the mechanic was to do that, then my out-of-pocket expense was very high.
So I went along with the program and said, "Okay. You can order the part. Send it to the mechanic shop." They send the wrong part, so I was held up for a day. They sent another part again. After three days without the vehicle, they finally decide to let the mechanic order the part and let my deductible remain the same. That was three days without the vehicle and it was an inconvenience.
Prior to that, they were good, but as far as a car rental, what they're paying, you can't get a rental for that in Brooklyn.
Gabriel, thank you for your honest and detailed feedback. We’re glad to hear you’ve had mostly smooth experiences with CarShield over the years and appreciate your continued trust and referrals. We apologize for the recent delays and inconvenience with the parts ordering process and rental coverage. We are continuously working to improve our overall processes. If you need any further assistance, please don’t hesitate to reach out.
Reviewed Aug. 6, 2025
When I just got CarShield, my transmission went down. I called them, and they told me to take it to a dealer who’ll look at it and diagnose it, which I did. I called them back and told them which dealer I was taking it to. I took it there and got it fixed in one day. I don’t have any complaints. I only pay $89 a month. Other companies are telling me get off it and go with them because CarShield won’t pay for a lot of things. I haven’t had that problem. I’ve been satisfied with them. I’d even recommend them to some of my friends and tell them they did my whole transmission, a brand-new one.
Loretta, thank you for taking the time to share your experience! It’s great to hear that over the past three years, CarShield has met your expectations and provided reliable support—especially during your transmission repair. We're glad the process was straightforward and that you found value in your coverage. Your recommendation means a lot to us!
Reviewed Aug. 6, 2025
I have a Range Rover and the transfer case went out. When I bought the contract, CarShield said everything was covered. I took the car to a garage and the total was going to be $7,800. When we turned the bill in, CarShield said they would pay for the labor but the tranfer case was not covered. I said, "Well, I see in the front here it's all listed.”
The guy said I better read my contract because further back in the contract, the transfer case isn't listed as being covered. Sure enough, it lists transfer case on the front page but deeper in the contract, transfer case wasn't listed. Out of the $7,800 they will pay $2,400 which is the labor. It's a mess and I would never deal with them again.
I didn't dig deep enough to see what their ratings were on service. Later then, after I ran into this problem, I started scoping it out on Google, and they are seemingly noted for finding loopholes to not have to pay things.Talking with them is great until you get down to the nitty gritty of what they're gonna pay. That's where the problem comes in. They sound good, but the production end of it is not much. The last person I talked to got nasty too.
James, we apologize for the frustration you’ve encountered and understand how disappointing this situation has been. Upon review, it was not noted that the transfer case wasn’t covered. However, there was an issue with the repair cost when using our shipped-in part. Due to pricing factors and the deductible, it was determined that proceeding with the part provided by the repair facility would be the most efficient option, which unfortunately resulted in higher out-of-pocket costs.
We understand how this may have caused confusion, especially based on the expectations at the time of purchase. If you’d like to review your coverage or discuss your concerns further, please contact our customer service team at 1-800-587-4162. We're here to assist.
Reviewed Aug. 6, 2025
I kept CarShield for a whole year and paid $90 a month, but it never paid anything on repairs on my car. My car kept overheating and I had everything fixed every time it would overheat. Eventually, it damaged the motor and CarShield was only gonna pay a certain amount toward a motor. They won't replace the motor because they said the car kept overheating. That wasn't my fault.
Different things kept making it overheat. The water hose broke and that made the car overheat. Another time, the hose popped off of the reservoir and the car overheated. I had no control over that and I took care of everything every time it would overheat. I had cooling fans, hoses, and reservoirs done, but nothing was ever covered. I paid for all of that out of my own pocket.
A lot of places won't even accept CarShield because they have a hard time getting the claims. I can see why now that they just don't want to deal with them. I asked where I was taking the car if they would honor CarShield and they said they did. So I thought I would go ahead and take out the warranty. But nothing was ever covered. The only time I ever used it was for the towing to get my poor car to the shop. $90 a month for a year is a lot of money I put out just to be covered for towing. That was expensive. You would expect when you get a policy that you're gonna have some coverage on things.
When all of that started going wrong and my car needed a radiator, I didn't have a policy at the time. I paid $909 outright for a radiator, so I thought I'd better get CarShield. I thought most of what would have to be done in my car would be covered. But when I started looking, nothing, nothing, nothing. I never turned in claims because when I looked under the policy, whatever I was having done was never covered. They cover hardly anything that I ever had done on the car, except when it finally came to the motor.
They were nice and I could see their side of it. I was even gonna cancel one time and they lowered the deductible for me. I appreciated that. But I feel like I should get more out of the policy than what they're doing. I went ahead and dropped the policy and with my experience, I wouldn't do it again. I would have to have some policy that would cover more out of fixing up a car.
Louise, thank you for sharing your experience. We apologize for the frustration you’ve felt and understand how disappointing it is when expectations don’t align with the outcome.
Upon review, we do see that a credit for the head gasket was authorized toward the replacement of the engine. However, the engine replacement itself was not approved, as the damage was determined to be the result of continued operation after the failure of the head gasket. Unfortunately, the contract does not provide coverage for damage caused by continued operation after a known failure, which applies in this case.
We appreciate you recognizing the efforts of our customer service team and understand your concerns regarding repair shop preferences and policy expectations. If you have any remaining questions or would like to discuss your claim in more detail, we encourage you to contact our customer service team at 1-800-587-4162. We're here to assist with any clarification you may need.
Reviewed Aug. 6, 2025
My warranty ran out on my car. It's a newer car, a 2016, with the electronic stuff. I have a touch screen and a lot of it is electronic stuff and computer-generated on the cars now. I know it's expensive when it needs to be repaired. That's the main reason I was interested in the program. I also want to help reverse some of the cost of my repairs.
The process was easy. But there is a stipulation, so you wanna make sure you look over all the stuff and make sure you get the level that you need. Don't let them oversell you. They didn't really try to do that because I told them exactly what I wanted. The rep told me three programs and he suggested the middle tier one because it covered everything that I needed. He went over the whole program with me—what it would cover and how much it would cost. Then he explained there's a 30-day waiting period before they will cover repairs. The rep explained everything really well and then I signed up. It gives me peace of mind to know if my computer stuff decides to go that it would be fixed.
I had a claim where I had to pay part of it because the car is a Volkswagen. Of course, a Volkswagen has to have a Volkswagen part. I should have thought about that before I bought the car. I had my ignition key repaired because it kept on sticking. The total bill was $900 and I ended up having to pay $220. But CarShield covered the majority of that. The dealership charges more for labor, which I totally get. Every place charges different. The part had to come from Germany because it's a Volkswagen.
Tina, thank you for your detailed feedback! We’re glad the sign-up process was smooth and that our team helped you choose the right plan. It’s great to hear CarShield eased the cost of your Volkswagen repair. We appreciate your recommendation and are here whenever you need us!
Reviewed Aug. 6, 2025
CarShield put an engine an air conditioner in my car but it took a month and a half. The total cost was $4,000 and I only paid $500. CarShield also paid for two weeks of car rental
My car is working fine now, and I’ve referred a couple of people. They got car insurance because I told them to through CarShield.
Christopher, thank you for taking the time to share your experience. We're glad to hear your vehicle is running properly and that you were satisfied with the repairs and rental coverage. We also truly appreciate your continued loyalty and the fact that you've recommended CarShield to others—it means a lot.
Regarding the recent increase in your monthly fee, it appears a surcharge was recently placed on your account due to the vehicle having a branded title, which led to the reclassification and resulting price adjustment.
We're also pleased to know that our customer service team has been polite and helpful when you've reached out. If you have any further questions about your plan or the changes, please feel free to contact us at 1-800-587-4162. We're here to assist you.
Reviewed Aug. 6, 2025
Some of my family members have CarShield. I did my research because there are several companies out there. CarShield came out on top for me. The process of submitting a claim was smooth. When they sent me the updates, I did not read the entire packet fully, and I take the blame for that. It was in reference to a rental when I put my car in the shop. The only changes that they did was that you pay up front, and then they reimbursed you. I rented the car, submitted my receipt from the car rental place, and I received my refund back in less than seven days. It was really fast and I'm really impressed with them. Everything was taken care of through the phone call.
Cynthia, thank you for taking the time to leave a review! We're glad to hear that your claim process went smoothly and that you were impressed by the efficiency of the rental reimbursement. We understand how easy it can be to miss policy updates, and we appreciate your understanding of the change.
It's great to know you found our service fast, reliable, and easy to manage over the phone. Your recommendation means a great deal to us, and we’re grateful for your continued trust in CarShield. If you ever have any questions or need assistance, our team is here to help at 1-800-587-4162.
Reviewed Aug. 6, 2025
CarShield called me about three years ago and asked me to join them. The salesman told me about the plan and how much it would cost. I figured my car was old, so I was willing to pay the $100. He convinced me to get it since I didn’t have extended warranty. Now I have an issue with them and I’m not happy at all.
I got a Toyota RAV 4 2013, which I took to Toyota to check my oil. They told me to come back after I drove it for 1,000 miles. I did that, and they checked it, and it had no oil. We called CarShield to make a claim, and they sent someone to take pictures and check it. They sent the motor to Toyota, but they didn’t get anyone to sign for it. Now, the motor had been sitting there for the whole weekend, and anybody could have taken it without anyone knowing.
In the meantime, I didn’t have a car, so I had to rent one. They only give you 14 days from the time that your car is in the shop until you get it back. I was thinking 14 days is long enough for them to get the motor. I even waited three days to get a rental car. I called CarShield and asked them how much I could get for it, and they said up to $100 a day. I got a rental car from Enterprise for $50 a day and kept it for extra seven days. I know they're not gonna pay that much, so I paid that portion. That was $323.
It turned out CarShield didn’t even allow the $100 a day. They allowed me $37 a day. I thought I’ll get my $50 back per day for my 14 days and get my lump sum back to pay off my card that I used. No, no, no. The young man told me that I got a car that costs more than what they allow. I argued with him and said that if it says $100 in my plan, it should have been $100. I went over the 14 days, but I knew I was responsible for that so I paid my portion.
There's a lot of misinformation that they give to people, and they shouldn’t do that. I dropped the car off on June 21, this was during a holiday weekend, and didn’t get it back until July 21. I wasn't happy about that. Somebody even called me and tried to get me to change companies. She said CarShield was under some kind of investigation and they got lawsuits. I just said that I would just deal with them because they did do the motor. I just wasn't happy with any of it.
Bernadine, thank you for taking the time to share your detailed feedback. We apologize if your experience did not meet expectations and regret the frustration and inconvenience you encountered throughout the claims and repair process.
We understand how difficult it can be when a major repair like a motor replacement takes longer than expected, and we apologize for the issues you experienced with delivery and rental reimbursement. While rental benefits are provided based on specific limits outlined in your contract, including daily and maximum allowances.
We also regret any confusion or inconsistent information you may have received during your interactions with us. Your concerns are valid, and we take this feedback seriously as we continue working to improve communication and the overall experience for our customers.
If you would like to discuss your claim in more detail or seek further clarification, please feel free to contact our customer service team at 1-800-587-4162. We’re here to help.
Reviewed Aug. 6, 2025
CarShield was the most businesslike among the three or four companies I looked at. Their mailing was clear and honest. It was absolutely wonderful talking to their rep. He gave me a discount because I did an early sign-up, so it didn’t cost me any money. It’s not only the car coverage that’s included in that, also the appliances in the house.
David, thank you for your review and welcome to CarShield! We’re glad our clear communication and professional service made a positive impression. If you ever need assistance, feel free to contact us at 1-800-587-4162.
Reviewed Aug. 6, 2025
Having CarShield’s auto warranty is having peace of mind that if anything happens to my car in the future, I have coverage
Pamela, we’re thrilled to hear that CarShield has provided you with peace of mind and confidence in your coverage. It’s great to know our customer service has been smooth and professional, and that you feel reassured knowing we’re here if you ever need us. Thank you for sharing your positive experience!
Reviewed Aug. 5, 2025
We tried CarShield because my mileage was going up to 100,000 and the current warranty was about to expire. The car dealership never complained about them and never had to wait. I had a misunderstanding one time with the car dealership about something. CarShield emailed me a list of other companies that I could use if I wanted to. They were gonna take care of me even if I didn’t use my current car dealership. The price that I pay them is nothing. It’s an automatic draft out of my bank account, so I don’t even think about it. I have never had any problem at all with them. Everything’s just worked out better than what I ever dreamed. I tell everybody about CarShield.
Susan, thank you for sharing your experience and for choosing CarShield! We’re glad to hear our reliable service and flexible coverage have met your needs. We appreciate your recommendation and look forward to supporting you. If you have any questions, please contact us at 1-800-587-4162.
Reviewed Aug. 5, 2025
I first decided to get Car Shield because of their ads and guarantee to be their car if things stared to break down as cars can do after 10 yrs and I really like my truck and do most if not all the maintenance. After I enrolled in it, the next year I had an oil failure so I called and then put my truck in the shop, they said that that pump was not covered, even after talking they said that pump was not. The next year I had an electrical problem in the dash. I called and they don't cover dashboard electronic issues. I was hot. So I stopped paying and quit their plan. A few years later I was called and then sales person said that the new plan would cover everything that the old plan did not. I said no and they kept lowering the price. And gave me a good price for my second car with low miles. I was stupid and said yes. $99 for the truck and 119 for the 2016 Honda. Then 18 months later I had a problem with the 4 wheel dr.
I called and put and the agent was very rude to the shop I put it in then he denied the claim and said that as that it was not covered. I called and the agent / manager said that he saw where in the contract that the module was covered but he had to get it approved and 4 days later an agent called me and said that I had not driven my truck past the the supposedly begin contract mandatory miles. So it was not covered. So I told him that I want to close my account. And I had the auto pay dropped also.
Matthew, we understand how frustrating it can be when coverage doesn’t meet expectations. Please note that we can only cover items specifically listed for coverage in your contract.
We recommend contacting our customer service team for the most recent claim information and updates. They are here to answer any questions you may have and address any concerns with care and understanding. Please feel free to call us at 1-800-587-4162.
Reviewed Aug. 5, 2025
Having rental assistance as soon as calling in the claim was one of the reasons why I purchased a CarShield policy. When I had to put my car in the shop in 2020, CarShield provided me with rental assistance right then and there. Now, the policy has changed, and they require you to rent the car which is inconvenient. I submitted a claim two weeks ago after dropping my car off to have the transmission replaced because it was slipping. They told me that I have to rent the car myself and submit a reimbursement which is a whole another process.
They went back and forth asking for paperwork to provide proof of knowledge of my car which prolonged the repair process. They are also sending me a transmission from the yard with 30,000 miles on it. But the junkyard is waiting for the part. I am now $800 down for the two-week rental, and I don’t have money anymore for another week. When they complete the claim, my plan is to drop it because it no longer benefits me. It’s a headache. I was so frustrated and my blood pressure was up.
Terri, thank you for taking the time to share your experience. We truly regret the frustration and inconvenience you’ve encountered during this process, especially given the unexpected out-of-pocket costs and delays.
We understand how impactful changes to procedures—like the shift from direct rental coverage to a reimbursement process—can be. While this update was made to streamline processing overall, we realize it may not feel that way in every situation, and we sincerely apologize for the added stress this has caused.
Regarding your transmission repair, we know that delays in part sourcing and additional documentation requests can be frustrating, especially when you’re depending on your vehicle and managing rental expenses. Please know that we are actively working to resolve your claim in accordance with the contract terms, and we encourage you to contact our customer service team for updates or to address any remaining concerns.
We're here to support you through the remainder of this process and answer any questions you may have.
Reviewed Aug. 5, 2025
In April, my car had been sitting. The lights on the dashboard came on for some reason. I took the car to Basil Ford to get it fixed and they gave me an estimate of how much it was gonna cost. CarShield wasn't paying for any of it. Also, the place where I was at scraped off my inspection sticker and I couldn't get an inspection. From April to July, my car was sitting because I couldn't drive it without the inspection sticker. I called CarShield and tried to see where I could go that they would pay like they were supposed to. They gave me a place called JB so I went there.
I gave them my CarShield details and they told me the same thing that Basil Ford said, “CarShield ain't gonna pay for nothing.” I happened to have a little bit of money, so I got the work done and I got my car back for $800. That was a bad experience. I am no longer with CarShield. They were saying that they didn’t cover certain stuff. When I got the book on stuff that I needed covered, the book said it was covered. The warranty seemed to be a con artist thing to me.
One time, CarShield did what they were supposed to do. I was trusting them and I stayed with them. The next time, they didn't do what they were supposed to do as mentioned in the commercials. It all started looking like fraud. I had to pay money two times when I shouldn't have had to pay.
Ronald, we understand how frustrating it can be when issues arise with your vehicle and the coverage doesn’t align with your expectations. We appreciate your feedback and the opportunity to provide some clarity.
In reviewing your situation, coverage decisions are based on the specific terms and conditions outlined in your contract. Only components listed as covered can be approved for repairs. While the radiator was eligible, we understand it was disappointing that the other necessary repairs were not included under your plan.
We also regret any inconvenience you experienced during the process of finding an authorized shop and the out-of-pocket expenses you incurred to get your vehicle back on the road. Your concerns about communication and the overall experience are noted, and we take that seriously as we work to improve our service.
If you would like to discuss your claim further or need additional assistance, we encourage you to contact our customer service team at 1-800-587-4162.
Reviewed Aug. 5, 2025
I saw CarShield on TV and I realized it’s a good idea. I own an older car so I figured I'd get it. I heard good things about them so I decided to go with them. I have CarShield for a year now and recently filed a claim. My rear camera in the BSB on my electronics went away. They fixed it in about two days. I wasn't worried about it at all. Overall They offer great quality and professional service.
Bruce, thank you for taking the time to share your experience! We’re glad to hear your recent claim process was smooth and that your repairs were completed quickly. It’s great to know that after a year with CarShield, you’ve found the service to be reliable and professional.
We appreciate your trust and look forward to continuing to provide you with peace of mind. If you ever have questions or need assistance, feel free to contact us at 1-800-587-4162.
Reviewed Aug. 5, 2025
CarShield’s TV ad was just so convincing and I enjoyed it, and with my car being so old, I decided to try them. I got a brochure about three weeks ago, and I liked what I read. Everything is high now but I think CarShield’s price is better than some other insurances. I hope that nothing comes up that I would have to use it. It's good to have as long as I can afford it. I would recommend CarShield.
Denise, thank you for your review, and welcome to CarShield! We're glad the sign-up process was smooth and that you're finding value in the coverage and pricing. We're here to provide peace of mind, and if you ever have questions, feel free to call us at 1-800-587-4162.
Reviewed Aug. 5, 2025
Best thing I did after I had an expensive engine repair 3 years ago. Rear differential went, transmission went & then Air conditioner went. Car Shield paid it all, no questions. Great Company. I recommended them to all my friends & coworkers.
Owen, thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience with us has been positive. Feedback like yours reinforces the value of the coverage we provide and the positive impact it has on our customers' lives. Please do not hesitate to reach out if you need anything else.
Reviewed Aug. 4, 2025
I saw an ad about CarShield so I called up and inquired about it. The customer service people were very good. They answered my questions and addressed my concerns, so I signed up with them. I got the two books and went over the policy a little bit, and it pretty much matched what I saw in the ad and what the representatives told me.
Thank you for sharing your delightful experience with us! We are thrilled to hear that you found our service to meet your expectations and that our sales representative provided clarity by addressing all of your questions. It's rewarding to know that the transition from inquiry to decision was so smooth and that you're satisfied with our process. We deeply appreciate your commendation and top rating. If you have any future questions or require assistance, we’re always here to help. Welcome to the CarShield family!
Reviewed Aug. 4, 2025
I made a claim with CarShield when my transmission went out. They approved it and it's going good. But they also found an oil leak and I'm trying to get CarShield to get this approved so I can get my car back.
It will soon be 14 days since I've had this issue because they give me a rental for 14 days. They're going to have to extend the rental because what's taking so long is CarShield sent their own transmission instead of letting the Dodge place get theirs because they could get it cheaper.
The claim process went pretty good. I haven't really had a problem with them. It's just a lot of negotiation with the Jeep and Dodge place versus how many hours they say it takes to do something versus what they go by the book. I haven't really had a problem.
Michael, we appreciate you taking the time to share your experience. We're glad to hear your transmission claim was approved and that the overall process has been positive. We understand how delays and ongoing negotiations—such as those related to the oil leak—can be frustrating, and we appreciate your patience. If you need updates or have questions about your current claim, our customer service team is here to assist at 1-800-587-4162.
Reviewed Aug. 4, 2025
CarShield has been fine so far. My son is going to begin driving and I need to make sure that he has something reliable. The representative was knowledgeable and kind. I receive the hard copy of the contract through the mail.
Taneca, welcome to CarShield! We're so glad to hear that our representative made the sign-up process clear and reassuring—especially as you prepare for your son to start driving. Your peace of mind means everything to us, and we’re proud to be part of helping you feel confident about the road ahead. If you have any questions down the line, we’re here to help!
Reviewed Aug. 3, 2025
I went with CarShield because I don’t have my previous mechanic anymore. With CarShield, I just pay the first $1,000 as my deductible.
Nadine, thank you for your feedback! We're pleased to hear the sales process was clear and your questions were answered. To clarify, the $1,000 deductible applies to covered repairs during the first three months; after that, the deductible decreases to $500.
We appreciate your candidness and understand that the true test of the claim process comes with time. If you have any questions along the way, please feel free to reach out—we’re here to support you!
Reviewed Aug. 3, 2025
My car was at the mechanic's for two and a half weeks. The check engine light came on and they had to do a lot of work on the engine. They took their time with the adjuster and all that stuff so it took an extra three days.
CarShield paid me some money for the rental car. Rental wasn’t completely covered because it’s a big car. They only cover smaller cars. I also had to pay something myself to get it fixed. The price is fair for my car because it’s an older car. I got a $100 deductible, which is fine. And the lady told me, as long as I own this car, I'm covered–whether it's 300,000 or 400,000.
I’d tell anyone to get CarShield.
Ronald, thank you for your review! We're glad we could help with your rental car while your vehicle was being repaired. We apologize for the delays and appreciate your patience during the process. If you have any questions or need further assistance, please feel free to reach out to us at 1-800-587-4162.
Reviewed Aug. 3, 2025
CarShield was more attractive because it is month-to-month compared to the other company being advertised by Danica Patrick which is a much too long commitment.
I’ve been in it for four months, but I have not done anything with it. I like the simplicity of the coverage, and the price is very competitive.
Timothy, thank you for sharing your thoughts and welcome to CarShield! We’re glad to hear that our month-to-month policy and straightforward sign-up process made your decision easier. While you haven’t needed to use your warranty yet, we’re here whenever you do and are committed to providing great service and value. If you have any questions or need assistance, don’t hesitate to reach out to us at 1-800-587-4162.
Reviewed Aug. 3, 2025
CarShield gives peace of mind if something goes wrong. I like old trucks and I like keeping them on the road. Their agents are easy to speak and work with. They did an okay job explaining benefits and claims. Everything seems to be okay so far. I haven't had any issues.
Steven, we appreciate the time you took to leave a review! We’re glad to hear that our team has been approachable and helpful, and that you feel confident knowing your trucks are covered. It’s great to know we’ve met your expectations so far. If you ever need assistance or have questions, please don’t hesitate to reach out to us at 1-800-587-4162.
Reviewed Aug. 3, 2025
CarShield is very expensive, but they have some good deals as far as what they cover. Customer service was really good. That's the only reason why I got it. I am shopping around, though, to see if I can find something cheaper.
Millicent, thank you for your feedback! We're glad to hear our customer service team made a positive impression and that you found value in the coverage offered. We understand that cost is an important factor, and we’re always willing to review your plan to ensure it aligns with your needs and budget. If you have any questions or concerns, please don’t hesitate to contact our Customer Service Department at 1-800-587-4162. We're to help in any way we can.
CarShield Company Information
- Social media:
- Company Name:
- CarShield
- Company Type:
- Private
- Year Founded:
- 2005
- Address:
- 503 Pearl Drive
- City:
- Saint Peters
- State/Province:
- MO
- Postal Code:
- 63376
- Country:
- United States
- Website:
- carshield.com
