CarShield Reviews

Donna had very good customer service, she was kind and patient, very knowledgeable regarding my bill and the promo...I would definitely recommend CarShield for good affordable car insurance. I would also like to thank Angel for initiating the call regarding my bill. She also had very good customer service, and she was also very kind and very patient as I was driving, she allowed me to drive to a safe place to document what was needed regarding my bill.

Auto dealership said would be hard to get Car shield to pay a claim. All I had to do was call and they were really helpful. Claim paid and pick up my vehicle and it was so awesome driving it with no issues. Would definitely refer to others. As the commercial says call and see if it would work for you.

Auto draft missed, called in, confirmed checking link worked, learned more payment options, one year, six months, very useful information. Was not ready to act but will call back, agent filled in information supplemented from sales unit.

My car was running hot & wipers needed replacement because they weren't coming on so I took my car to Coggin Ford to get fixed. Got parts and repair estimate and had repairman file a repair claim using my Carshield warranty, but carshield wouldn't cover the repairs & parts price, so I feel my contract wasn't honored.

Questions about my policy and they was very helpful answer my questions. I would like to thank the customer service for making me understand about my 2007 Mazda CX-9. She found the part that I was looking and I need a copy of my policy and I would like for it to be email to me please.

I needed to change payment arrangements and Britney took care of that for me. There was nothing else that I needed to do. Since signing up with CarShield I am no longer stressed about possible car troubles as I was before. That makes my driving experiences much better than before I had CarShield.

I call Carshield to put in a claim. The representative was very knowledgeable about putting in the claim and made everything very easy, after that everything went smoothly thank you, the job was complete and I got my car back and everything was taking care of.

All issues were resolved. A supervisor was assigned to me and call me back within an hour and resolve the issue I have. I am now waiting for a confirmation on the resolution which I hope will come shortly. I’m expecting an email. To confirm what was discussed. The supervisor was pleasant and resolved my issue.

has advised me NOT to have a contract with CARSHIELD, Avoid at all costs. Not a good company to deal with, STAY AWAY FROM IT!!!!

My Taurus engine quit on me. It is 2010 with 102,500 miles. Been trying to get answers for almost a month on when repairs will start but all I get is, "We need more info on car's service." They tell me they need it in PDF format. I’m 73 and don’t even know what PDF means. I have looked it up on how to do PDF but don’t understand it. They don’t want a fax. They want e-mail. I have records going back a few years but don’t know how to send it. All I want is my car fixed.

Very kind and helpful associate. Would highly suggest subscribing this plan to anyone. Best thing I have ever purchased. This plan gives me peace of mind and not worrying about breakdowns. Since I have a 15 year old pickup, anything can and will go wrong that I can't afford to pay for on my own.

Customer service direct me to exactly who I needed to speak with. The other lady that I talk with was very friendly, cooperative, very knowledgeable and professional. She took taking the time to listen to my needs and solve my problems. I would truly recommend Car Shield to family and friends.

Bought a new phone and was trying to download the Car Shield app to the phone, but didn't have my contract # available. Customer service was quick to respond and provided the contract # without any problems. Customer service also provided a copy of my contract via email since I was not able to locate the original copy.

Took my car to the dealer and between CarShield and the dealer took care of everything... I am good! There is not much more I can say when I received the promptness, service and the courteous attention I received. At this point I feel happy and pleased with CarShield service.

I called to cancel my account because of financial hardships. I talked to Valerie and she explained how if I cancel now and wanted to restart later, I wouldn't get the same rate as I have. She adjusted my payments and helped me out a lot. Thank you Valerie.

Carshield did not honor what was stated when I was contacted by your salesperson. Told me when the offer was presented and explained to me initially before I ever decided to enter into a contract with carshield. The auto repair show you sent my car to said carshield is not as good as route66 warranty and suggested I get in contact with them, that they are better and more reliable with their warranty to their customers and repair facilities that Carshield recommend.

I had a flat tire in Miami Airport. Within minutes the representative got Mr. Help and I was home safely! Excellent service and professionalism. The young lady was very helpful. I was very pleased with the low out of pocket cost. I will definitely recommend this service to my friends and family.

I sold the vehicle to my son and I wanted to transfer the warranty to him. Everything went as well as expected. I am very satisfied with CarShield. I previously had their warranty on another vehicle and would highly recommend to other folks. Thank you for the great service that I received on the previous vehicle. I never had to use the warranty on this vehicle. Hopefully my son does not need to use it as well. Thank you.

All of your customer service representatives were very kind and patient as I inquired about upcoming maintenance, and whether it would be covered. They informed me that work to be done on my vehicle fell under general maintenance, so would not be covered. They further gave me examples of what kinds of repair work would be covered. Much appreciated! Thank you!

Mr. Byron ** was outstanding. He was very personable, helpful, patient, knowledgeable and very easy to deal with. Hoping that we don't need to use the coverage, but it is a relief to know that we are and will have protection for our vehicle. I am quite satisfied with the transaction so far. I would only add that I would recommend Mr. ** to anyone I know that is in need of this type of coverage.

I have not had any repairs yet due to issue not presenting itself when I brought car to shop. Will need to bring car to shop again when I have time to drive car for about 30 min prior to going to shop, when issue with transmission starts occuring again while driving. The issue starts happening after driving for about 30 minutes, rpm gauge keeps going up and down every couple minutes. Sounds like it's revving at about 50-70 mph.

Saw in 1 day old contract declarations page I could take 40 days/250 miles to make contract active if needed in lieu of 25 day/500 miles that sales person said I needed to do. She said yes. (I am an 81 yr old widower and also a vet, that drives very little, as my 2016 Buick having almost 37K today shows.) So I don't have to get out there on the road driving aimlessly for 500 miles this month. Thank you.

I bought CarShield insurance and they were nice to deal with but I had to cancel the policy because our dealership wouldn't deal with them and neither would anyone else in our area. They refunded my money without any issues.

The letter is a rating for Nick Only and the comments can be found on the survey that I did on him. Other than that my 85% experience with Car Shield concerning a $124 check was an awful experience and the way customer service and some specialist handled that matter was disheartening to me as a first time customer.

Everything went well. Thank you so my much fixing my radiator & thermostat. Customer service was very helpful on getting my car fix in timely manner, also keeping me aware of the process and checking back in to make sure things was in place in order and letting me know about the car rental, how that works if needed. So overall I definitely recommend Car Shield to anyone to use. Cherish being a customer on the contract with car shield. Thank you again for coming through to fix my car

Customer service representative is well aware of the policy and coverage offered based on the package you purchase. I have not had to use the protection coverage as of yet. Should I need to use the coverage the deductible is $100.00 which is a lot better than thousands of dollars later from the repair shop.

It is so nice to of CarShield. Very helpful. Very nice. Always on time. I would recommend anyone to CarShield. Customer service is very grateful and very nice and very understandable. I do not know what I do without Car Shield. When I think about any protection plan I always think about Car Shield.

The claimant my repair shop was paid reasonably quick. However, I was surprised when I got there I had a balance of 1600+ dollars to pick my vehicle up after contacting CarShield and getting a detailed itemized list. All of the extra expenses was due to the labor. It is impossible to find a repair shop which CarShield bases its labor rate on. Very sad.

The only thing I'm upset about is the problems I have been having with my car is not covered by my plan I was told...I thought by listening to the advertisement from TV about Carshield and the person who sold me the plan I had the right thing going...The only good results was Roadside Assistance. I see no reason to continue pay for this plan. Fraud advertising

Ryan was very nice & so professional! He was not pushy at all. Enjoyed doing business with him. Gave me a lot of information & he was kind enough to let me write it down. Even got me a senior discount for being a senior citizen. Which helped a lot. He was so kind.

I had recieved a call and missed it. I called into CarShield and was helped by a very nice person who took my information. Then she switched me over to Claims and I was helped there immensely. Overall a very good experience. I would recommend Car Shield to all my family members and friends. What a pleasant experience all together.

Call my credit card company up and cancelled my old credit card. They issued a new credit card. Had some changes on my credit card statement that I did not made, so I call my credit card company up and cancelled my card. They said that they would issue a new credit card. So when I received my new credit card I start calling up companies that I had auto pay with and gave them my new credit card number.

Customer service representative was Professional and very courteous. This made my experience as painless as possible. I recommend one change. Automate this process. This would eliminate long wait periods on the phone. Also greatly streamline this process. Best Regards Frank ** Retired United States Department of Energy Nuclear Programs

I had called to inquire about letter that was sent to me stating that my account had not been activated. The customer service was very nice, said my account was active and that it was advertisement letter, my account was activated and fine. Thank you so much for your help.

Had a great experience with it thus far and Cust. Service is the best in their field. I called about a problem I was having and the Rep. took charge and got me the answers we needed to fix the problem and concern. I will keep Carshield as long as I can. I have had a great experience with them thus far.

Every time I call to see if I am covered by CarShield on something it really doesn’t cover much so I am left with paying a lot of my car stuff and feel like instead of feeling secured I don’t feel that. Being disabled and not having too much income it hard so I am left suffering and stuck. So my experiences always are more of a nightmare. Sorry but honest.

Some extra guidance when initially filing a claim by phone would be helpful (there are too many different phone numbers to call - just to file a claim). On the other hand, I was very happy with the quickness of filing a claim - it took about 2-3 days. However, I was disappointed that neither CarShield nor my mechanic contacted me (neither email or phone call) to confirm that the claim had been approved. I just happened to call CarShield first and was given good information like how much had been approved and that I would need to sign an invoice when picking up the car. (Altho I wish I had been reminded of the deductible).

Your customer service was very helpful, and answered all my questions. It is good to know that when Breakdowns happen I can rest easy that there will be no worries on how it can be fixed. It is good that you have taken the time to find good approved service centers when we need them.

I was inquiring about my car warranty today, and the customer service representative was very patient and helpful in locating the information I needed. When I call CarShield, everyone is thorough and detailed in explaining the terms of the warranty and what to expect when submitting a claim for service on your vehicle. I receive excellent customer service every time I reach out to the company.

It takes over 4 hours to get my car fixed so I really appreciate having something to ride in. I had been out of air in my car since early summer. The temperatures have been over 100 degrees for several weeks now. This was my first time using Car Shield. I have to pay a deductible but I will have my aircondition fixed. I know people that got sick for riding for weeks without air. Thanks car shield.

I had not received a written form of my contract. So I had one emailed and also snail-mailed to me. Still have not received the copy by USPS, but I made a copy of the emailed one. The contracts are for my 2016 Buick Lacrosse which has the Platinum plan, while the Dodge Dakota has the Diamond. Both are very good policies for each car and truck.

Car Shield & Towing Company (D & D Towing of Ocala) were excellent in all aspects of my car problem's needs. Prompt/Knowledge/respectful with all requests and received excellent response from both especially with it being a Sunday along with rain. Special Thanks and appreciations to both for kindness and prompt service provided by both Car Shield and D & D Towing of Ocala. Highly recommend both.

Replacement of timing chain and left axles. I was very satisfied with the service I received from CarShield. They took care of all my repair work. I would recommend car to all my family and friends. The agent were very helpful and attentive to my needs. Thank you for your fast response to my repair needs.

Great service. Well I like it so far. We'll recommend to a friend. Good customer service. Take their time and stick to their word. Will recommend a friend family I love. CarShield works fine on two cars. Thanks Car shield. We'll be back again. My sister's on her way to car shield.

No issues, everyone was super helpful and friendly from first call to second call. Car fixed on 2nd day. Mechanic got paid and I paid the deductible. VERY happy with the service. I have total of 3 contracts with CarShield and have now filed 2 claims with 2 of my vehicles, still a satisfied customer.

Called to ask if I could receive some of my towing services reimbursed to me. I was given guidance and given fax number to submit my receipt. I was also given the email to the claims department. The information was very helpful. All of the representatives were very polite and helpful. Thank you for your help.

I called one of your operators to check if I was updated with my coverage and I was. I never had a chance to use it, however, it is good to have back up plan if ever needed. I have complete insurance on my car and never have had an accident but I want as much insurance coverage as possible if and when I do.

The young lady was very helpful finding a repair garage that is near me. I believe the starter in my car is the problem. Being a Friday evening, there was no one available so she will follow up on Monday morning having my car picked up and taken to the repair place.

Customer service excellence was provided with patience towards the process of filing a first time claim. The representative was kind enough to go over each step and what to expect going forward. She understood the additional stress placed on me and did her best to assist me in a timely manner as I was missing a doctor appointment due to car issues.

I asked questions, received answers in a timely and professional manner. I really appreciated the customer service representative that assisted me. As a Senior Citizen, who is a Social Security recipient, I need to the most value for my money. So. I feel that The National Labor Guide, which is used to determine how much Car Shield will pay towards parts and labor, should be updated.

I experienced exceptional customer service yesterday and today. Very friendly and helpful staff. The guy I talked to last night was very knowledgeable. I'm hoping that this will give me the added protection and peace of mind for my vehicle and the safety of my family. Thank you Carshield. I look forward to working with you guys should any issues arise with my vehicle. Thank you for the coverage at a fair and reasonable price. I appreciate you guys. I will definitely recommend you to my family and friends. I also support your program at my repair shop. Carshield is one of the best and easiest companies to work with as far as warranty claims go. I can see why they are rated as one of the best in the Nation.

Took until day 2 for claim to be approved. Other than that a very positive experience. Treated well by the garage I went to, apparently took until day 2 for claim to be filed because of time zone. Customer service should be aware of this issue. Also I planned on getting a rental car which the garage I chose didn't have on site.

Lane’s Tire &Auto Care in Parker, AZ replaced two engine motor mounts. They gave a complete labor description of what they had done. Also, had transmission fluid flushed, which included flushing, a transmission, cooler, cooler, lines, valve, body, and torque converter. I am very pleased with their workmanship and knowledge. I would recommend them.

Very helpful agent. I had a car maintenance issue, she didn't hang up until she got to the bottom of my claim, even calling the maintenance repair facility to ensure that they know that my claim was approved. Great customer service. This is a company that I recommend to all of my friends, because of the great service that I received.

Confirming account. Didn't know if I still had an active account with you...Wanted to make sure if I had a need for repair, I would be in order. The person who helped me was speedy, efficient and helpful. I have not need to use my service with you but you never know.

My response to the above question. The 5 stars above is a response that does represent how I feel about the quality of service I received. That person is a very valuable asset to your company (and to the human race). She was knowledgeable about my problem, and the solution, and personable, patient, and overall a perfect employee.

I had no problems with the auto mechanic's interactions with the CarShield claims department. I first called CarShield and they confirmed that the suspect part was covered. They proceeded with the scheduled repair and the automoblie is repaired functioning wonderfully. The claim process was done on a quick & timing manner.

Only concerns were with the Turnaround time for my claim to be processed. Some problems between the Automotive shop and Claims company. Mainly communication between the Adjuster and Automotive shop. Paperwork. Phone Communication and Estimate of the Vehicle been sent to the Adjuster and The Adjuster time to Reply back to the Automotive Shop.

This is my first time that I used Car Shield. So far everything that I saw in Car Shield commercial has been on point, has work for me with no problem and no issues. Car Shield has put in place rental car if my car is not able to be driven. They are true to their plan.

The lady was very helpful and answered my questions and was direct and to the point. I just feel like she could have been a little more personable. I like to hear a friendly voice. I'm speaking my hard earned money and would hope to at least be able to spend more than a minute. I felt very rushed,

My Bank account was locked down due to password confusion. This caused payment rejection. I received email informing me that I needed to make a payment because my account had been locked. The email stated that I needed to update my payment information. I called and updated my payment information as instructed. The process was quick and basically painless. They also checked to see if any other information needed updating. Currently both of my vehicles are covered by Car Shield.

Customer rep was very helpful and knowledgeable. She gave a detailed explanation that I was already listed on the account and that there was no need to change the account. She was very courteous and helpful. She was very helpful and still gave me the choice of switching over. I agreed to let it stay as is.

Like I said before, I've paid 2 months before eligibility for coverage. Ask me again when/if I make a claim. I don't agree with paying for 2 months without coverage. Being able to speak to a PERSON is very important to me & I got through quickly.

You guys rock, Thank You. Able to get my account set back up after a disaster on my end! The phone call was easy, the reps were very helpful to me and it took very little time to do, thank you again for all your help!! Please know that I will definitely refer my friends to CarShield!

I have issues with my car in the last 2 weeks, with my alternator R&R motors time guide, my AC system leak and then spark plugs, ignition coil. I cringe every time the bill comes. Oh no but having Car Shield on my side made things bearable to handle, being on my side making shore that the alternator was under warranty and making the Garage take care of the bill. Thank You for having my back in a man's world for going into a Garage, I had someone on my side.

Great Customer Service. I have just begun with CarShield. Time will tell if it is a wise investment. So far so good. Thanks to Mark for taking the time to explain things to me and to Ruby for helping when I called back with my correct odometer reading.

Awesome on-boarding with Derek. Knowledgeable, understanding, and answer all questions. He was very attentive to my needs and allowed me to be aware of all services provided. Will recommend to a friend. I just wish the monthly payment wasn't high but I rather pay that than $2K-$3K in repairs that I'll never get back.

I spent a good deal of time researching most of the car warranty companies. I narrowed my list down to CarShield and Endurance. Eventually, I bought the Diamond coverage which is CarShield's best coverage. The one which is the closest to Bumper-to-Bumper coverage that they offer. With most if not all extended car warranties customers have 30 days to review it. If you are not happy with the coverage, the things that are not covered in the warranty or customer service you can request your money back within the first 30 days. I had a list of questions about CarShield's Diamond coverage. After I asked my questions, I came away saying half my questions were not answered. I do not like ambiguity. I felt like the warranty was not going to be as good as I thought it would be.

I Thank you for helping me with my payments. You have given me a month to get my payments up to date, and I Thank you so much, I’m working on it and come August I pray, I have my payments up to date. Thank You! Willie **

I called to check on coverages on my vehicle for clarity of what and what is not covered prior to taking vehicle in for service. This was very help in the planning of the budget for the services needed. I know now what is covered and I will have to budget the grand to get my air condition evaporator coil replaced and the fuel system codes taken care of because these are not covered so I am having to budget at least 2k for repairs not covered by my plan and I am not able to upgrade coverage.

Agents were professional and answered my questions. I had my car towed from breakdown location to my home and that was $125 so I don't think this was cover but everything else seems correct. I would recommend CarShield to friends and family.

I've been a customer for 4 years now. The staff is very professional and helpful when I call. They are able to provide the information needed. I was able to use my services once and I didn't have any hassle using my package to cover the expense. CarShield is awesome!

Had to change automatic payment date due to not having enough funds available and did not want it to have insufficient funds for my payment. Thanks for the help. I would definitely recommend your service because I have had it in the past on my mini cooper and never had any issues.

Marshal at Brakes Plus/City Garage was very helpful and consoling to this 78 year old with cancer and car repairs required. They provided Lyft drivers to get me back and forth to their place of business on Westchester in Grand Prairie. Very positive experience for my first use of Car Shield protection.

I received a email stating that my account would be cancelled if I didn’t make a payment by 6/19, made the payment of 157.99 on the 17th, I was also told by me making that payment it would push the June payment out 30 days, so I’m thinking I’m covered so I call a few days later to make sure I was covered only to find out my account was cancelled due to nonpayment of late fees. Then on top of that I was told I owe for chargebacks which I never heard of, so I just signed up with Endurance, Carshield has very poor customer service and I will not recommend Carshield again because make no mistake about it I am asked all the time by friends and people I encounter about what extended warranty I have because a lot of associates and people I encounter buy high line cars and they need coverage.

This company is miss leading customers. Most Auto repair or dealers won’t use them. I can’t believe actors like Ice T could be in commercials for such a terrible company. When you have to cancel them the reps are pure sharks and will say and try anything so you hang up or not cancel. Bottom line they make it sound like you are covered but you're not. I can’t believe this company is still in business. Shame on such a fake company.

My service was done by the wonderful Repair Shop. I was the person who has Car Shield. My Sister told me about your service some year’s ago. Other companies are trying to bad mouth you guys. Now I know they are not telling the truth. Thank you again.

I noticed my truck was starting to over heat. I took it into the local Ford dealership and was informed that I had a failed water pump, I contacted Car Shield and filed a claim, I gave the local dealership the claim number, from there Car Shield and the dealership handled everything. My truck was repaired and I was on my merry way. Only thing I had to pay was a small deductible.

A refund remaining balance is due us within five business days of completing and sending an email into office due to my husband and I trading our 2020 Chevy Silverado in for a 2023 Honda Accord. The amount will be put on the credit card we used for the purchase of this warranty paid in full.

Had A Wonderful experience with the agent. He was polite and patient with me. Very knowledgeable about the situation. He deserves a Raise in pay. Maybe give him a better position at CarShield. It would be an appreciative for the employee. He was so understanding about the problem I was having with CarShield. He should be promoted to a Supervisor position.

When I contacted CarShield yesterday I was absolutely amazed at how nice everyone was that I talked to. The woman who helped me and I am sorry to I didn’t get her name, was so funny and thorough. She made me feel very comfortable talking to her. She was not pushy. She was reassuring and answered every question I had with no hesitation. She was extremely knowledgeable. A very enjoyable contact. CarShield has a jewel working for them!!

I was talked into getting CarShield by a friend and I am so thankful. My transmission went out and I filed a claim. The representative I spoke to was cordial and advised me of process. I received notification within 48 hours that my claim would be funded. The invoice amount was over $4,000.00 and all I had to pay was $100.00.

My truck's transmission started getting extremely hot and then it started to go out. FINALLY AFTER A HOT TEXAS DAY IT WENT OUT!!! Thanks to Autoshield for taking care of my truck. BUT BE ADVISED ANY PARTS OR LABOR OVER THEIR ESTIMATE IS AN OUT OF POCKET EXPENSE!!! 2K FOR A NEW TRANSMISSION.... Autoshield is paying 4500 and I'm paying 2k... Sucks.

Brayton, I think I'm spelling that correctly, was very helpful and handled my request perfectly. I called, made my request to him today, he was patient and respectful. I called before to someone, and they weren't really able to help me that day. But this customer service agent did. I was calling to receive my employee discount from my corporate job. Really appreciate his help today, he deserves a raise and a promotion!

I had planned on canceling my policy due to a change in our family income; however, my representative was able to discount my monthly premium to a price that I will be able to make in my monthly budget. It brings peace of mind knowing we still have coverage, especially at a time when money is tighter.

I was pleased to receive information on the auto service I was familiar with to service my car. In this case my engine light went off and the auto service could not do anything. It was good to know if I had a problem with the engine; I can return for servicing.

I am nothing but happy with having CarShield by my side. I can say that my experience has only been smooth and very supportive to my vehicle's repairs. I am lost for words and cannot get to the phone fast enough to refer others. CARSHIELD, A++. I am very happy with my choice in going with Carshield as a customer.

Call to see if a part was covered. This was my first time I had to get a repair to my vehicle and the person answering was very helpful and nice speaking on the phone. Did not have to wait long on the phone. I am very pleased with the help so far. I will be letting others know what a wonderful experience I had.

Having the Repair Facility & the Extended Warranty Co CarShield getting it to a Go Ahead was slow. I’ve worked on cars and built them. I wonder if the cost of taking a transmission apart to repair on site is cost effective. Well for the customer replacing NOW WOULD ELIMINATE VEHICLE RENTAL ALSO

The rep that I spoke with was very helpful, even though I cancel my coverage, he offered me new coverage on my new vehicle. Explain that I could have both and if my warranty would not cover, it may be something that CarShield would cover. He was very nice and helpful.

You are trust worthy, I trust you with my car, thank you so much. I didn’t know about your service until my son told me about Carshield, I’m so glad I signed up. I will tell all my friends and families. Anything can happen, and you are right there to help, again, thank you so much.

While on a road trip, I had the displeasure of a breakdown on 95 in heavy traffic. Not a pleasant experience! However, when I called CarShield, their reps were quick to respond to my dilemma. I was able to find a mechanic and get the car repaired without much inconvenience. But, the coolest thing about the situation is that when I needed to take the car back for a follow up because it needed further service, CarShield facilitated by advancing my call to the mechanic, which made it a much more pleasant experience. I am very pleased with the customer service CarShield provides. One who favors warranties, it's one of the best investments I have ever made. CarShield, thank you so much for quick, compassionate, and professional service with integrity!

It is quite disconcerting to continue to receive notifications that my account is late/overdue. CarShield is paid monthly automatically by my bank. This error occurred because CarShield changed their accounts system and unfortunately all accounts did not transfer. So, the reason my account was not paid was because of the error on the part of CarShield's new system.

She was nice, friendly, respectful and took care of my problem in no time. She was happy to help me and explain to me about my payment and when it’s was due. And told me that it will be process in 12-24 hours and that it was okay to make my payment early. Love the vibe and respect that she gave me as a customer.

Great experience so far. Customer service representative was very helpful regarding the procedure when I take car to dealer for repair. Will advise regarding the coverage and service as I complete the process. As of now, I anticipate a good experience with the whole process. I will rate the value and coverage when completed.

I had to have a tow because my something fell out under my car. So, they came and got my car. We took it back to Nissan. Now I'm waiting for them to call and tell me what's wrong with it. This is all I have right now.

I was calling to see if they could apply one of two codes received via email to see if could save more off premium payment amount per month but neither one saved additional but is closer to $100 per month but last agent spoke to got it done to 119.95 down from a $139.99. I thanked her for that and then finished out that business to account then she let me go and we disconnected the call.

My interaction with the customer service and with American warranty both was fabulous. They both took care of my problems I had. No arguments from them. They covered the things they were supposed to and they said no to something wasn't in my contract. I understood that. I would definitely recommend them to anyone and it's great that we have a company like that that can that handles high mileage vehicles and stands behind it so I definitely give them kudos and I think it was great.

When trying to update payment info for my 93-year old parents, several cards didn't go through — all were valid. Our rep noticed that one did, but couldn't tell which one. He kept checking the system until he had the answer, calling back twice to make sure we knew which one was safely on file. Over-the-top service, for which we are grateful!

All went well and successful and explained well in order to avoid any confusion for the two cars listed in me and my wife. Also help with the billing company as well to iron out any problem with submitting what appears to be duplicate charges for two different auto under one account.

I needed some questions answered about Roadside assistance towing. The lady talked to a couple of towing companies with the out of pocket expenses and when I hear from my repair person I will call back to get the car towed to the shop. The tow was ready today but we need to get a hold of our repair person.

My experience was quite pleasant. The customer service representative was receptive to my call and very willing to assist my request. My record was updated as I wished. I had no issue whatsoever. This was my first contact with CarShield. As I stated, all went well. I was quite satisfied.

My alternator failed and was replaced w/out any hassle. Appreciate each contact w/ Car Shield that each rep was professional, courteous, knowledgeable, efficient. The referral was close to my home and returned my car with a quick turn around. I appreciate my first contact went so smoothly! Thank you!!.

I spoke with Alexia and she was very professional and changed my mind because I waited over four hours for a tow and they tried to charge me $320. I wasn’t very happy. I was going to cancel. I have never claimed service to my car but I thought my front end was damaged. It was my tire so I had them both replaced but the experience left me wondering about CarShield. Thank you.

Requested tow to service center for a diagnostic testing of possible starter or alternator replacement. Vehicle only clicks when ignition is turned on. No prior indication of any existing problems. First claim on this vehicle. Representatives were most helpful seeing that my questions were answered and clearly explained. Very satisfied with process.

I'm blessed not to have been in a position to use my policy as of yet but I've always had pleasant experiences with the agents I've dealt with. Thank you CarShield!!! I would and have recommended CarShield to others. Especially those of us that don't have brand new cars. Customer Support is very professional and helpful. I would like a little more coverage but then again I have a 16 year old car that has almost all original parts so as I said earlier, I'm blessed I have not had to put her in the shop and use my coverage yet. It gives me a piece of mind knowing that CarShield is there for when I do need it in the future.

Called in as I traded my car this weekend for a newer vehicle. I wanted to get the coverage transferred to my "new' used and Tabitha made it quick and easy to get my coverage switched over. She was friendly, made it a enjoyable call and handled it all over the phone quickly. Appreciated her politeness and listening to my details, her taking the time to congratulate me on my baby on the way.

They help me get my a/c unit on my 2015 1500 ram which went out on Saturday and all shop had close, I call CarShield on Monday and got a list of repair shop that I could take my to. I call the dealership for ram dealer and took my truck to them. They call carshield. They got it approved and they had to send a evaporator it the truck and all I had to pay was the different.

Inquired about getting my air conditioner and sunroof fixed. The air conditioner does not blow out through the front vents. The air comes out through the vents at the top of the dashboard. I opened my panoramic sunroof and when I went to close it, the glass closed but the inside top would not close all the way. It got stuck halfway through.

I was notified in January 2023 that CarShield has a six month coverage plan that would save me some money. I signed up for the plan. A representative of Car Shield called to notify me that it was time to renew - which I did. The Associate I dealt with was very courteous, pleasant and friendly.

I would supply 5 stars for coverage but in terms of the rental option, the customer is left out of the equation, and it can become very tedious for the customer who only knows that the car is not back. The rental option states hours that the vehicle was worked on but the customer does not know when the job was called in by the repair facility, and the customer does not know how long the repair facility estimates for the job.

The engine started making a loud tapping or rapping sound and the oil pressure warning light went on. We pulled over and had it towed to repair facility. Called CarShield, the representative was very helpful on the phone. Advised me to have the car towed to the repair facility I had chosen.

Excellent customer service on the phone. This kind of service is what keeps your customers happy. If you want to be number one in extended warranties you are heading in the right direction. Keep the right people on the phones. And you will have satisfied customers and new customers. Make sure your people do what they say they are going to do. I had two of your salespeople that lied and did not follow through. There are other extended companies out there just remember that.

My ONLY issue is how long it takes for the repair shop to get helped when working on claims. They have to call in and be on eternal hold or transferred back and forth which is valuable time when we are all just trying to get repairs done. A repair facility should not have to spend 1-3 hours on the phone to get approvals or a adjuster to come out. Each time I have used my plan; I hear complaints of long phone time. If it is not convenient for them to use, why offer it? I understand since time is money. They are doing hours for repairs and now also have hours in phone calls. Just my experience that should be improved. Thanks.

Carshield is fake..NEVER I mean NEVER sign up. All dealerships and most shop do not work with them because they don't reimburse them timely. Wanted to use the dealership to fix my car but all the dealerships said they said they don't deal them because the car can sit at the garage for a month for non payment. They are also very cheap and they want to use super cheap less quality parts. I had the Diamond membership which should cover my transmission but when I had an issue after paying religiously monthly, they refused to repair saying there are only certain parts of the transmission covered. They lie to you about the parts covered until a fault develops. Avoid them like a plague. It's a scam.

The customer service was excellent and now I was able to trade in this car without losing any value on my car. Car Shield was very helpful and gave me a peace of mind in driving my used car. Turned out I needed some work on my car and it really saved me lots of money.

Thank you, Car Shield. At first I didn’t believe but now I’m a believer thank you. We had Car Shield for a couple of months and the timing chain started making noise, We took it to the dealership and car Shield took care of it, thank you again. It’s works it true, l not sure how to express my gratitude for y’all inventing on creating Car Shield’s.

The experience with CarShield was good, but the claim administration was cumbersome and lacking. The GMC dealer was kept on hold for far to long. That type of service will lead to providers leaving CarShield.

Christine was so helpful & she answered every question that I had in a professional manner & it was so great to speak with such a helpful customer service representative!!! I hope other customer service people will learn from her!!! She was so helpful & listened to every word that I said & she was so helpful & responsive to each & every one of my needs concerning my vehicle repair!!! I wish other people were as helpful as Christine and she went the extra 100 yards to answer each & every one of my questions!!!

The mechanic shop that I went to is a disaster. My car is just sitting outside in the sun. The business is closed. I just feel lost, no way to get around. The phone number doesn't work. It's out of order I was told. I would not receive my car until Monday afternoon. Only thing it is the water pump or the radiator or a hose and no one's there to even work on the car. They haven't called the car into you all so I'm here at home with no car.

I found Carshield to be very helpful when I had an issue with my car. No problems at the Dealership when they were called regarding my Jeep. However, I have purchased a new vehicle. But would recommend Carshield to my friends. My husband has Carshield also and we are keeping his contract. Thank you.

Bogus, they are not approved by the BBC. Better Business Bureau Consumer affairs. I was trying to make payment and was routed to Omega1 company. They wanted to activate new account in order to get my refund. They said Carshield was out of business. I didn't want to activate with them.

Representative was professional and courteous. Great service! Dropped a vehicle and added a vehicle. She made sure I understood everything she was telling me. Made sure I had my contract number. I would recommend CarShield to my friends. Service was great! Very polite . Thank you for being Awesome! Great great great!

I received a notice in the mail and made a phone call. I told a manager my mileage and was told to drive 250 miles in 40 days. I did and called back and told them I drove more than 250 in less than 40 days. I am very satisfied with your insurance..

I called to see where I should have my car towed to get worked on. Very Helpful, they also gave me a name of a towing company. I called them and they was here about 15 minutes. The driver was very pleasant. I called the repair shop and the person was very pleasant and told me to have the car towed to them.

DON'T BUY THIS COVERAGE! I would give them a zero if I could. I grilled their salespeople about coverage for my convertible top and was promised it would be covered if it broke. Well, it broke and now they are pointing to a place totally buried in the contract that seems to list every single part of the car (and I dug through the contract with a fine toothcomb before purchase) to say the break isn't covered. Now, not only am I out the $120/month for the last six or so months, but am faced with an $1800 repair bill. The car isn't driveable because the top is stuck down. I asked for a refund and they won't do that either. Oh - and this is after being given the run-around and being hung up on by the plan administrator (American Auto Shield). I have the "diamond" coverage, but I think what that really means is I pay more for nothing in return.

The person that answered my call was very helpful, unlike the first person I connected with when I signed up in the first place. She was extremely rude, and I almost didn't sign up because of her, but I still did because I know that this is a good service. The recent phone call I had was much more pleasant and helpful.

Had to update my payment. So the representative was able to update my information and even convinced me to pay 6 months in advance. It was a great experience and I would recommend you all to my friends. She was very helpful to the issue and confirmed everything with me before running the payment just to make sure I wanted to pay the six months of payment. Thank you so much for the help and for having a solid team to help the customers that are in need.

I absolutely recommend CarShield to everyone! It saved me hundreds of dollars and I didn't have to wait days or weeks for claim processing. Everyone was nice even had option to get rental car, just awesome experience. CarShield is a must have if you don't have warranty on your vehicle. This was my first time having to file a claim and I was impressed.

I'm not understanding how it works with CarShield and the shop. Shop won't take used or shipped parts so how is the consumer satisfied by spending more money to get the parts which CarShield will only pay little to nothing leaving the consumer out pocket cost going up plus their deductible. It doesn't make much sense to me. As the consumer I want my car fixed as I pay my monthly fee every month and has been a valued customer for years. I'm just now showing to use the coverage anyways. I need some type of resolution or I will be going to the Better Business Bureau. I look forward to resolution. Thank you!

Still very happy with the process. You guys make it so easy. I've been with your guys for many years now. My Chevy truck and now my Honda when I got work on my truck it was easy. I tell everyone with a vehicle that's has a warranty that's up to check your guys out.

Having Car Shield is one of my best choices ever. They just saved me over $6000 dollars. Thank you for your prompt service. Every person I spoke to was very knowledgeable and courteous. My claim was handled promptly. I am one happy customer. Thank you again. I recommend Car Shield to all my family and friends.

Transmission failed, car was fixed, paid deductible, everything worked out fine. Thank you. A good job was done. Everything was taken care of. Really appreciate it. Things were simple and everything worked out perfect That was communicative. Everyone stayed on top of the situation. Everything was taken care of in reasonable time. I am very thankful. This is a great service and I would recommend it to All friends and family

I loved that you try to do your best at all times. Yet I feel that I sad to go. If you can have better communication with you on all their issues. I would love to come back with better hope that you can have better service in the future.

I took my car in for service and presented my CarShield info. I got a call back next day from both Carshield, and Day Heights Automotive, (The place where I took the car for service...) Indicating the amount in which both would pay. The automotive company was even willing to provide pay plan.

They were very kind and solved my problem without much setback and with the highest quality parts and labor. Thank you very much for your patience and kindness at all times. The only thing is when calling that the options are not very specific about what you need and you have to go through several operators to guide you with what you need but they are all very kind and help when asked.

My bank card was canceled and a new one is being sent so my payment will be late and the rep was very helpful. I appreciate it very much and should not be charged a late charge. I want to thank Sarah very much for her time she was very helpful, I appreciated her very much.

I have had my car under warranty for over a year. Never used it! Transmission went bad. They only offered a used. Said if I wanted remanufactured I'd have to find it myself. Then to add insult to injury they sent me to get a rental to replace my Cadillac and only offered a 40 dollar voucher! Not enough for a basic economy vehicle. I have a Cadillac under warranty and they couldn't even offer a similar luxury vehicle. Wait not enough for basic economy! Sad I have to come out of pocket for my rental. Sad state of affairs. I'll be sure to spread the word.

Great Customer Service. My car went down on me and the reps at AAS were glad to assist in every way including going out of their way to make my day as pleasant as possible. I have been stressing because my car is down, but AAS claims let me know they have my back. Thank you very much CarShield.

Car shield is a rip off. I bought a vehicle, used, and I told them that. Two months after the purchase I had a problem with the front end. After taking it to the shop they recommended and getting the estimate, they refused payment. They said that it was a preexisting problem. What? I just bought the vehicle. Get insurance thru Endurance. CAR SHIELD IS A RIP OFF.

I received a call initially to update my expired credit card. The representative was very nice. He updated my information & answered all my questions. Then he offered me a additional discount with my current coverage. I paid in advance & I saved about 20% more with my coverage for 6 months. I was extremely pleased & it definitely made things lot easier. The call went very well & my life a little easier. I will definitely keep my vehicle service plan with Carshield.

The agent took my information and processed my payment. She took my new address and updated this information as well. The agent explained when I would see the payment on my bank statement as well as the next due date. She was very business-like in her demeanor. The agent answer all of my questions.

I was very happy with my results. My agent was very helpful in getting me exactly what I needed. She found cheaper coverage to fit my budget. She got me on direct payments like I wanted and helped find suitable towing and rental car coverage for no cost. That’s a good selling tool.

I’ve moved my payments a couple times but they never offered to defer any payments or any extensions. I’m going thru a hard time now. So, I might have to let it go and pick it up later. Been with them a little over 2 years. Never used the policy. Can’t commit on the service.

I was told by a car dealer that Carshield would not cover my AC repair so I called CS myself and found out I was covered! Imagine that! Led me to page 14 of my contract booklet, offered to call the car dealer but I ultimately decided to contact them myself. Very helpful, didn't have to hold long at all to talk to a real person. Loved that!

Was treated with respect and handled very professional. I would recommend CarShield to anyone, it has been a very good experience. They always have your best interest at hand. When making a claim they make sure that you receive the best p and installments promptly. They have my highest stars, go CarShield.

My experience with CarShield was very easy and assuring. Very good customer service. After working in customer service for years in a variety of fields, I found that car shield customer service is what I instilled in my staff. Very good car shield!!! I am so pleased that I decided to go with car shield. I am recommending that my son call car shield to receive coverage.

Everyone have been helpful and worked as fast as they could.. The claim was handled quickly and worked with the repair shop without delays. I had to get a rental and I wish I would have remembered that I could have had that handled thru CarShield also, but I tried to take care of it myself and get a refund..

Engine Failure Service Now doesn't always mean engine failure. It could be just part of the engine. It could be a belt, the coolant pump, the coolant filter, or anything connected to the engine. We were lucky it was just the coolant pump. We were also lucky we took it to a very good dealership.

Called to see if CarShield repaired or replaced Head Gasket or engine. Engine Coolant light keeps coming on and have to get it topped off. Talked with Alexis and she said these items were covered. She is to email me a list of car repair places to get the car fixed.

I wanted to know if my policy from CarShield would cover the issue of my key being stuck in the ignition, and it's not. I further discuss this matter with the representative and she explained that it's considered a mechanical issue. Therefore, it wouldn't be covered towards any repairs needed. She further stated that she can provide a copy of my policy so that I can see what is and isn't covered for my future references.

I had been hacked on my US bank account and I had to close out all of my accounts including the one that had my automatic payment was coming out of. When talking to the customer service rep, I had a very good experience. The Rep knew what she was doing and had all the right answers for me.

Very helpful very friendly outgoing help me register to get a rental car. Very courteous. Took time to help me what I needed. Definitely would recommend to my friends and family okay. Car Shield is a very good warranty company. Definitely would recommend to friends and family. Thank You very. From Terese.

General review so far my experience with Car Shield has been great. I am actually going to try to take advantage of my ex warranty as I am having issues with acceleration and I have a question. Does my Car Shield agreement cover diagnostics charges? Please advise. I would like to get this taken care of as soon as possible.

The help you gave to me, and my wife was very good. I'm on social security so the price for my budget is tough for me. Regards Wes **... So maybe in the near future I may have to drop the coverage. I really don't want to drop your coverage, but my finances may force me to do just that.

Switched policy to new car. Gave me better policy coverage at same price I was paying. Went from Platinum to Diamond which covers almost 95 % of the car. Couldn't ask for better coverage. Would recommend Car Shield to my friends and anyone looking to save money on expensive car repairs.

Was very pleased with your advisor calling me to inform how much they were going to help in repairing my transmission from Rayco in Scottsdale. I was informed that for the owner of Rayco to replace my transmission with a NEW one from Toyota I didn't get a NEW one. I got a rebuilt one and I had to pay $2700 on top for you paying. Will never go back there again.

Awesome extended warranty coverage. I have done my research and till this day have yet to find a comparable option. Great package value, Always there when I need immediate service. Service advisors are always kind, friendly, professional, and willing to assist customer in any way they can. Would recommend you join the community. It's well worth the investment.

My starter in my 2012 Volvo went out. I called CarShield to ask if it was covered. They said yes but once the dealer called and ask about the coverage, they only cover a portion of it and labor… Which I did not understand since I said, my starter was under warranty.

Never take insurance from a company that is definitely a money trap. With my car, whose maintenance is done regularly, while I was moving on the road, the engine malfunctioned. I waited exactly 1 month and the CarShield said that I could not have my car repaired. I will apply to the court and settle accounts in front of the law. My car broke down under insurance. I will send the maintenance bills and most importantly the videos of the failure that I experienced while driving on the road and which is not caused by the driver, which is completely under the responsibility of the carshield.. Never take out insurance with this company.

CarShield authorized the repair on my 2014 Nissan Pathfinder and I am glad to say the Nissan Dealer took care of the problem and the vehicle is running fine. When I took out the warranty coverage on my Nissan I hadn't experienced any problems so was glad I trusted my instincts. Thank You CarShield.

My agent was great. I was sad to come to learn that the warranty is only good in the event the items under the warranty fail or break. My motor mounts were eroding and needed to be replaced, I was under the impression car shield covered preventative maintenance. Thank you. The agent was great in answering my questions. She was very pleasant to talk too.

I chatted online to see if my AC would be covered. I also inquired about original parts being covered. Agent was polite and helpful. I found out that the AC refrigerant would be covered. I was also able to get my contract number and a number to call for service.

I kept being sent emails and phone calls trying to get me to insure my vehicle. Finally I called them and was convinced that I could not afford to repair my engine with such high miles without having CarShield have my back. 11 months later, my engine loses power and I take it to Ford. Ford says my head gasket is leaking coolant into cylinder #3 and I need a major repair. CarShield refuses to cover any part of it because they say the failure is a non moving part! Such a ripoff for me! If I just parked the car it wouldn’t fail, but sines I drove the car, it wore out and failed, but the moving pistons didn’t fail, just the gasket, so No Coverage! CarShield is a ripoff! They look for a way to not cover the engine after telling me I had to have them for peace of mind on my engine life. Very deceiving!

I took my car to MR. TIRE AUTO CENTER and they put a window regulator in. I was told to leave my car and they would call when it was ready and they did. I was told I owe for deduction and Shop Supply Fee and I paid that and Car Shield Paid the rest. I had no problem at all.