CarShield Reviews

So happy. Called before I took my van in 'cause a month ago I went and had my left bearing fixed but the service place didn't want to do the legwork to get CarShield to pay for it saying it would take forever and they more than likely would pay. Was in real bad shaped so had to get it done. But then the right side needed to be fixed a month later and I was like, "Try it," gave me the same spiel as the last time but I told him, "I'm paying for CarShield so why would I not use it." Regardless of him not wanting to do the paperwork or the time it would take to respond. Y'all were right on it though. He looked like a fool and y'all looked outstanding! I was so happy with y'all and the service I received from y'all. Definitely a 10/10. Thank you.

This type of insurance was very new to me and I had a lot of questions. But both Kay and Jada helped me and called to verify with another department if they were not sure of the answer. I appreciated that very much. This is all I had room for.

Excellent service. Friendly, professional, and helpful. Jane is a wonderful representative for your company. I wish others I deal with would be so courteous and respectful. Give that girl a raise!! If I could afford to keep this plan, I would, but social security just does not allow me to be able to do so.

Fantastic service. Fulfilled warranty. Couldn't ask for more. Really questioned whether they would come through or not. This is a great way to take the worry out of owning a used car. Not sure what else to say. Thanks much for the fulfillment of a contract....Don't see that much in our day and age.

Very easy phone call. He took my information and changed my date on my payment each month. He was polite and knew what he was doing. I would not be with any other company because Car Shield has always taken care of anything I needed. And I wouldn't go anywhere else.

All of my questions were answered in a timely manner. I had an estimate of what the price may be after the work was completed. I would recommend all my friends and anyone that would asked me about Carshield. I will always keep carshield, carshield does good work.

The staff person was very efficient and that is very important to customers. Also very knowledgeable about what plans are available. Very important also. Very personable and polite. Very important also. Listened to my needs and understood what I needed. Very precise and clear about every plan etc. A very nice experience.

Couldn't find a Car Shield app for my android phone on playstore. Playstore said my android phone version is too new to support and download the car shield app. They only have it for iphones and old android phones. But I would still recommend car shield to anyone. Definitely 5 star rating. Thanks.

It was a very good job by the customer service representative. The service was excellent and got us out of a difficult situation. After a short wait, we received fast service, and our keys were quickly retrieved. We were soon on our way again. I would recommend this service plan. It was very helpful.

Carshield has provided an excellent service. My vehicle stalled and I called it in. They accepted a nearby tow company, and paid for the tow. The next day, they paid to move a vehicle to a shop that I was comfortable with. They shop called Carshield about what was wrong, and Carshield approved it and paid the bill right away. No problems and no delays. Carshield is really official and should be placed on a top 5 list.

Had covered repair work done on my truck. Great service then on the way home needed tire service. Representative was helpful and polite. She walked me through the process and was very professional. The wait time was going to be too long, so I had someone else come and assist.

My account is not closed. Plan is valid until 04/24/2025 and 100,000 miles for “new car coverage”. My dealership contacted the claim # and was told my account was closed. My account is paid off for my plan, which is still active. I had to contact customer service, then be referred to a CS specialist, who verified my account is active and is good standing until the date and mileage specified. I hope I have no further issues with filing claims. Sincerely, Sandra L.

On the 26th of October, 2023, I spoke to Hannah, who promised to lower my monthly rate from 99.99 to 89.99.She promised me an email to that effect, and I am still waiting for that email, (she was a highly courteous and helpful representative). Thank you very much, and I hope to remain an "appreciative customer" for years to come. Lee **, **

I have been getting unnecessary solicitations to renew my coverage. I am already covered through you, pay my bill every month and don't need other coverage. The representative understood my problem, and efficiently handled my complaint and removed my name from the list. I think that's all there is to this matter, unless I start receiving more solicitations!

I am getting the runaround to get my car fixed. It’s been going on for a week and a half now. I only have one car and I need my car to get around in and these peoples are not listening to me. I bought my car brand new, and I only want all of these mates' reports which I gave them and they still haven’t gave my mechanic the OK.

Fast response. Answers phones. Return a calls. Approves claims. I have total peace of mind wherever I travel. My dealership loves Car shield. They treat me like a king when they know I have the coverage. The longest I have had to wait has been five days. The shortest I have had to wait was 2 days. I have had to give them a record of all oil changes which I have done.

Excellent service. The representative was prompt and was able to get everything done for me in a really quick amount of time. I didn't even have to wait on hold to speak with anyone. That was the best part. I would recommend looking into getting this service. I will definitely be a returning customer.

Failed to do work that I pay for!!! Failed to pay for electronics that need 2 sensors and they fail to pay to have them replaced!! CarShield is a scam, they say they will repair, fix or replace something on the Chevy Impala and then they DO NOT HONOUR THEIR WORD. I will not recommend Car Shield to anybody. I don't care what Ice T says on TV. It's a big farce.

When I joined them I was never told that I would have to pay anything over $125.00 for repairs. I am very upset. I do not know what else there is to say about this. Please help me resolve this problem I am having with this company. The company is wrong with what they are doing to the public.

I was told if the repair hours are 40 hours or less, I won't be able to receive a rental. That what the shop was told. With your approval the order was suppose to take less than the 40 hours. My car took 3 days because of part shortage, I went without a rental. I was very disappointed about that policy.

Updated on 10/09/2023: Customers be aware of this CarShield Company, they give me a contract that supposed to cover engine, transmission, A/C, powertrain,,, So disappointed so bad services, almost 3 months to wait for the adjuster to make up his mind to said DENIED, he never came to look at the car at the repair certified shop. The adjuster keep requesting so many different pictures and reports from the mechanic. As soon we comply with his request he was keeping asking different stuff like remove the water pump. The mechanic say NO need to remove water pump, but after that I request to give me another Adjuster. He denied my claim because he got upset, the records department responded to me that they were SORRY. They apologize for the adjuster not been responsible.

I strongly discourage considering CarShield for your warranty coverage needs, unless you enjoy enduring accusations of insurance fraud as a tactic to purchase their coverage. Initially, I was pleased to receive multiple discounts due to my vehicle's low mileage, single ownership, and good condition, coupled with being a first-time caller for my 2000 Mercedes SL500. However, things took a turn for the worse when I expressed my disappointment about the coverage not including the power convertible roof for cars manufactured after 2013.

While driving all the important warning lights started to light up, when I got out of my car the door locks started flicking open and close, the heater is now blowing cold air. I just received a diagnostic from the dealership along with a new transmission and everything was okay then, I'm concerned that the car will stop on me. So, I called ahead of time to CarShield to get my process going just in case I need a tow and servicing..

Excellent customer service. The representative was courteous and professional. She paid attention detail to my questions and concerns, and very knowledgeable about the product from CarShield. I will consider in the future to purchase the product again. I will tell all my friends and family members of carshield. An excellent product. Thank you.

I couldn't of asked for better service. Kalia was very helpful and the tow truck driver was very polite and respectful. I think I was very fortunate to have CarShield to cover my car. I really appreciate the fact that the truck driver called me when he delivered my car.

Awesome, they literally had a solution for all my problems. My car means the world to me. I am praying that I can get it repaired so I can continue working. I know that CarShield will have my back and I am grateful. There is no better insurance than car shield. I would highly recommend working with them! You deserve to get the most from your insurance. Use car shield today!

I was very impressed with the quick response CarShield rendered to assist in the repair of my vehicle. My initial discussion with the company's representative made me feel very confident that repair costs, as advertised by CarShield, would be satisfactorily settled. I would gladly recommend CarShield to family and friends! I whole heartedly stand by my 5-star rating!

Called to see if affiliated with a company that claimed that my payment was going to increase. The customer service rep was knowledgeable. Assured me that I didn't have anything to worry about. Have a great day.

Traded vehicles. Wanted same warranty coverage even if was gonna cost me a little extra. Guy just really didn’t act like he cared to help me. Called another company, got the coverage I wanted and then some, for just a hair more money, but for more coverage, what’s a few more dollars? Also have a home protection plan I am gonna look at replacing through y’all since you don’t want to work with customers. Was thoroughly happy with warranty on previous vehicle. Hated to switch, but when I know what I want and am willing to pay for it, I’m gonna go with a company that will provide me with service I want.

Excellent service, excellent plan. I'm sticking with Carshield forever. I recommend carshield to everyone. I switched from another warranty company because they didn't do what carshield did for me so it's me and carshield for life. Thank you for all you do for me and others.

CarShield provided platinum coverage for my 2010 Lexus for $90/month. Their claims approvals were quick, but be aware of contract language (see below). My first claim was covered with no issues. The second claim occurred when I was traveling out of town. The repair shop had the part in stock, but CarShield wanted to ship their part which would have required me to stay out of town for an additional 3-4 days. I was therefore required to pay a significant difference of about 30% of repair cost to cover the difference in part prices. The contract does state they have that option of shipping a part, but I would think being over 200 miles from home would allow them use the dealership option for the part. That being said, it’s still a good option if you have an older car and ALL factory recommended maintenance has been performed from day 1 the car was put in service.

I have had CarShield for years with no claim. I had a head lamp that burned out recently. I called to see if it was covered and was told it was. I always have my service done at my dealership. I took it in and after the work was done they told me they do not deal with CarShield. The bill was $400, with a $100 deductible. I called CarShield and was told no coverage because I was not preauthorized and I should have gone to someone that worked with CarShield. I am 84 years old and cannot drive all over town trying to find an authorized dealer. DENY, DENY, DENY! And for a $300 bill.

You did not cover the real costs of my parts. You only covered the cost of parts with no markup. No one sells parts at cost. Otherwise your coverage was good. You should tell potential customers that you only pay costs on parts. If this was a big job my costs could be very high.

The Carshield rep that helped me ..She was awesome she took great care of my case. Basically told pep boys where the bear ** when it came to the real price of a radiator not pep boys 400 dollar one which everyone knew a new radiator is around 200 if even... She earned the 5 stars.

My brakes just went out suddenly, luckily when pulling into parking space and not on the interstate. Had it towed and Car Shield handled claim expeditiously and without hassle. Even when shop made me pay instead of waiting for Car Shield to pay them Car Shield was supportive and paid quickly. Would definitely recommend.

I was having car issues and my car needed to be towed and I thought I was covered through my full coverage I had but I wasn't. Thanks for Car Shield I was covered and my car was towed so that my car was able to fixed. Any I was able to work Car Shield. They had saved the day.

Salesperson I spoke with back when started contract September 13, 2023, Lucas, was patient and waited while I obtained the VIN and odometer readings from my car and daughter's car. He was efficient, thorough, answered specific questions, proactive in providing detailed information, and supportive. Customer service lady I spoke with today, September 22, 2023, was very knowledgeable.

Carshield do not let you down. My compressor was gone now. My car feels like winter time. Thank you Carshield. I will not be going nowhere else. If you want your car done right do what I did. Get the protection. It's a big difference paying $300 and the bill could have been 1400.

Called to find out about payment snafu. Checking acct was compromised, wanted to be sure that your payment went through. Representative was very helpful. I have not needed your services yet, but I am sure I will eventually. Just knowing you are there to help is a relief. Received the information I needed. Keep up the good work.

Speaking about my Dodge Durango and Cadillac and making sure things are significant on what I'm trying to do connected to Everything. But as time progress I've been doing well with y'all. Thank you for your time and patience. Is good to have good people behind you good companies behind you to make sure things is going to be okay with you, your vehicle, your family and self. Thank you

Only wanted to know if a shattered car window was covered. I was told it was cosmetic coverage and that is not covered. I should have asked even if it was not my fault, someone was trying to steal my vehicle and shattered my window, but I have a club on my car so it was only ran-sacked.

As a radio talk show host for many years, I have had the opportunity to endorse numerous products and services. I have been highly successful in presenting effective live spots on the air because I have always used the product or service extensively before endorsing that product or service. Having had CarShield for more than 2 years, I can say without hesitation that I would endorse your service without hesitation.

Don't waste your time or money, CarShield & the celebrities who promote the propaganda is a rip-off. CARSHIELD is far from the peace of mind they sell! I was better off saving for repairs myself vs paying Carshield to LIE to me. The quickest way to find out my truth is to file a claim. These jokers turn into the opp! You DO NOT GET WHAT YOU PAY FOR. SPREAD THE WORD, BE AWARE, RUN FAST. DO NOT SUPPORT CARSHIELD OR THEIR AFFILIATES. Believe all the horror stories & reviews b/c you will be disappointed! Please, please, do your research before throwing your hard earned money away. Carshield is GARBAGE!!! PLEASE BELIEVE IT. :)

Both ladies I spoke with today were extremely nice and helpful and the lady in retention was very understanding of my situation. She was worried about my having to come out of pocket for any breakdowns and tried to keep me on. Very nice- I would recommend Car Shield to my friends and family based on my experience with repairs and customer service

I am a new customer. So far my experience has been fantastic. Everyone I have spoken to have been very professional and informative and answered any questions and concerns I have had. I would also recommend to anyone that if they decide to get extended warranty. They will be pleased with going with Car Shield. Thank you.

When I received a letter from CarShield saying that my contract had expired, I assumed it was an error. I have paid off my contract and my car is still under warranty until 2026! In hearing my dilemma, the representative quickly review my case, retrieved all my information on my account and reconfirmed that my contract was still indeed in force. He was extremely professional, polite and efficient and was able to allay my worst fears that the contract may have expired.

I had a great experience. Everybody did a great job. I've had multiple claims and my policy has helped out time and time again to save me money. It's helped tremendously extend the life of my vehicle and the customer service I revived was excellent. The representative were always respectful and always did their best to try and help. Thank you CarShield.

Car Shield is a BIG RIP OFF! After several months of paying them, as soon as I needed their assistance, all of a sudden, my contract didn't cover what was needed to be done on my car. I canceled them immediately and their advertisements with the paid movie stars are fraudulent and so are they. That was money WASTED!!!! And I still have to pay for car in the shop. Car shield is a big demon straight from HELL.

My car broke down, I got it towed to the Audi dealership - informed them of the issues with my car. Called CarShield, started a claim, sent in information needed, just waiting for the final decision? This process was and really is simple, and stress free. This coming from a woman.

Car insured was in a terrible accident... demolishing the entire vehicle. CarShield helped me cancel the rest of my contract without any problem. The CarShield associate was very helpful and provided all the information need to complete the request. I would recommend CarShield to any relative or friend. For me the company was there for me.

Called as to usual procedures when executing a car repair for possible CarShield coverage. All CarShield personnel who answered were professional, patient, & competent. Especially the last responded (name was Sharicca?). She called the dealer I go to for repairs to ensure of my coverage. Very professional & patient throughout.

I purchased a new car so I no longer needed your service. I was very happy with your service, however. You replaced a transmission for me in the old car and provided 80% of the cost. I appreciated that very much as the car was a little older and have high mileage. Thank you.

Oil change 8-26-2023. Car shut down 9-2-2023. No oil 9-13-2023. Not even a good 2 weeks from the shop. I really would like to have better service on the car. That's why I joined CarShield. I had transmission work with the same Cavender Nissan of Rockwall and it haven't been 6 months been having problems. Please help me.

Car wouldn't go into gear and was parked, head in, in my carport, which was very awkward and restrictive!! Rescue Rangers exacted removal of my car with ease!!! They arrived within the hour of my phone call and delivered my car to be repaired!!! I live in a secluded area and was feeling trapped, but my confidence has been restored with the help of Rescue Rangers!!

Slow response time by field adjuster, once on site, no mechanical knowledge and just read diagnostic report and filed a response based on that information, which was incorrect. Requested items be repaired BEFORE the main repair was complete and then required proof of failure from the repair facility they sent me to. Very disappointed in their effort to take care of my repair need and their process of trying to get out of paying for covered repairs. Ended up paying for the repair out of pocket and will file a claim to get reimbursed. I need my vehicle for work and waiting on CarShield would have taken 3 weeks for a 3 day repair.

My credit card was recently stolen, no fault of my own. Car Shield was great to work with while I waited for my new car. One of my accounts were due for payment. They were willing to wait for me to get my new car. Turns out my new car was here the next day which they and I did not know when we talked over the telephone.

I needed my vehicle because I am a busy person with two jobs plus a lot of other obligations. CarShield worked with my auto repair shop and had the paperwork completed in an appropriate amount of time. I was in and out within a reasonable amount of time. Thank you CarShield.

They were very knowledgeable and help me get this repair done. They answered all of my concerns and questions. Was glad to know that CarShield could repair or get me a new alternator. I will keep CarShield. Love what they did and will continue to used CarShield. If it was not for CarShield I would not have been able to pay this on my own. Very glad that I got CarShield.

Have to have service on my vehicle. Now I believe this may not be covered in my policy since it is related to brakes and such items under the carriage. Your employee Christian was very helpful. Also my Dealer where I originally bought it is Oakes Kia, 2900 Burlington Av NKC Missouri 64116 is where it will towed to and services provided **.

Many times I called to make sure something was covered on this truck then when I got it in the shop CarShield backed out and said it wasn't covered after the work was done. And I got stuck trying to come up with the money to pay for everything.

First time using CarShield and it was a great experience. No hassle. Only thing I would ask for is better communication. The dealer communicated with me but I never heard from CarShield. Plus when I spoke to customer service they stated that when the dealer called to get approval the part numbers were not noted on the notes from the dealer for a claim that I was requesting. But car is fixed and back on the road. Thank you CarShield.

Excellent service and communication. Met or exceeded expectations. Christian ** kept us informed the entire time. Safety was their priority. All issues were fairly addressed. I don't usually have high expectations when I am dealing with warranty companies. I actually expect a fight, but that did not happen on this claim.

Check engine light on I put my code reader on it and it gave me three options. He did the gas cap or two solenoids need to be replaced. So I replaced all three parts and it was good for a couple of days and then the engine light came on again, and I put my analyzer on it again and it said there was a slight leak somewhere, but it didn’t tell me where, so I’m going to have to have my mechanic smoke tested to find out where the leak is, unfortunately this is not covered under my policy

During my conversations with everyone they were Knowledgeable, and their expertise made me satisfied that they could offer me a solution. My complete transaction went well. CarShield listen to their clients and my experience was a good one. I know if I need some repair on my vehicle they will be there too.

Approved claim in one day and was always available to help me with questions and concerns! Gave me no problems or runaround! No hidden fees or regulations! Always friendly and in these times I’m grateful because nobody is doing what they claim nowadays! The car repair shop I chose was my only mistake because they were trying to scam and make more charges! But Carshield was clear and precise on everything!

I recommend all my friends to have Carshield, very good customer service, always available for help. It customers and other services is very important to especially for a person who have no experience about cars engine like me. It’s great / easy to get help from carshield customers service. Thank you Carshield.

Where to go for repairs help during theses time is what people need that this time and ready for more things to happen. Having good customer service is one of the best marking allies to having moving forward. Now to see how the process really works as we go through the car repair. This will be a great experience and I'll be happy for the return of my vehicle for more of living my best life.

I was inquiring on the status of my refund. As per cancelation procedure I sent an email to customer service that I traded my car to a dealer with the mileage and date of the transaction, contract #, my phone # and that I have not received any reply. Please let me know if there is anything else I need to do to expedite my refund.

Great customer service with explaining the service contract details and provided more insight for me to understand car service contracts. The customer service rep was excellent. The service was great. That is all.

I called and was transferred right away to the right department and everyone that I spoke to was extremely pleasant and professional. I had a wonderful experience and would definitely recommend CarShield to someone in need of an extended warranty. I also the people that I spoke to have pleasant speaking voices and have a vast knowledge of what they were doing.

My ac is randomly working and not working. I put it in the shop and it won’t blow hot for them but I get in it and sweat my ** off. Have to wait for it to completely break down before they’ll repair it. I had a bad wheel bearing. It’s considered part of the drive train and it’s not covered and they don’t know how to stop my car from losing power when I turn the steering wheel which makes no sense. All in all I paid 47.50 and it would have been more if I had let the auto shop keep trying to test the ac. Thank you for covering nothing I needed fixed on my car for a year.

CarShield not only replaced my transmission but also my engine/ transmission mounts as well as paying for my truck to be towed at 4:00 am. They saved me around $4000. I cannot encourage everyone enough to purchase this service. Sooner or later CarShield is going to save you A LOT of money! It will be the best insurance you can provide for yourself!

I spoke to Rita which was extremely professional, helpful, kind and very friendly. I am very satisfied and happy with the call I made to CarShield. Rita took care of my situation very swiftly and she was a pleasure to speak with. Thank you so much for having employees that care. I am telling everyone I speak to, to get with CarShield, your employees are awesome.

Since February 2019, I have received excellent service with CarShield. The response from customer service and claim adjusters have been quick. I feel they care about their customers and the overcharged cost from repair shops. Based on my contract services, they have always paid for the repairs. Thank you.

April was very understanding and sympathetic when I explained my situation. I had made up my mind to dump Car Shield after the way I was talked to previously. After talking to her I relented and continued coverage. It was an honest mistake on my part but the AAS specialist was rude.

I was very very pleased and appreciative of the sweet and so so kind young lady that took my phone call yesterday. I think that she should be recognized and gave some kind of achievement award or a gift card. Your company should be proud to have her as one of your customer representatives. She has a very sweet and pleasant personality. Please let her know that I was very very satisfied and it very appreciative to have her on the other end of the phone and taking such great care of needs.

It was a pleasure dealing with Carshield and being taken care of like I was important. They have always been very professional and to do whatever they can to take care of my needs. I plan on continuing using carshield for all my needs. I tell my neighbors, friends, and family about carshield. Carshield is a name you can definitely trust. I plan on buying a new truck and using carshield for my protection.

I got CarShield in anticipation of purchasing a pre-owned vehicle. I ended up NOT getting the vehicle. I decided to cancel my coverage and reconnect with CarShield if and when I get a new vehicle. The representative was professional in cancelling my account and issuing me a prompt refund as was advertised when I signed up for the coverage. Great Service.

I had for a couple of months, but was just paying out with no real return on the payout. Didn't cover any of the items I needed fixed on the car. A little disappointed due to having in past years for the same vehicle and got several things fixed on the car.

Update of Mileage with customer service; Customer Service help me in doing so. When setting up the policy I could only guess at the mileage, The call was to set more or less the record on Mileage. Thanks to your staff I was able to get the correct information.

WENT TO GARAGE yesterday and everything was okay. We got an oil change and inspection sticker. It cost us 0. We left happy campers. Everyone there was polite. We look forward to going back next year. We only have 9015 miles on a 2020 Murano with no dents or scratches. We LOVE our CAR!

I called to report the correct mileage on my car. Jasmine was of great help to me. She helped change the policy to the correct mileage, was able to change the payment due date from the 11th to the 1st of each month and even upgraded my policy from Gold to Platinum coverage and lowered the deductible! Very satisfied with the care and speed at which all of this was handled! Thank you, Jasmine!! 9-13-2023 at 9:45 AM

My representative, Chardonay, Was excellent! She was knowledgeable and courteous. The coverage I got for my 2012 Mercedes E350 was exactly what I wanted. So, As a result, I couldn't be happier with my coverage and my service. I just hope if I have an unfortunate problem with my car that I get the same quick and efficient service. Thank you for being there as Car Shield

I've been with the company 3 years and have never filed a successful claim. I was recently declined when my transmission went out and they said it wasn't covered. My contract stated that it was. I wasted 3 years of my money.

Simply called to replace means of payment due to fraud alert with my debit card. Car Shield representative was very personable and effective answering all my concerns. I would recommend her for promotion when a new opening occurs in management. Not only was she able to quickly resolve my immediate issue but was able to successfully route me to another department to resolve a different issue.

Car is running like a truck. Needs to be checked in and serviced. This is my first time using the service since purchased. I hope to have an excellent experience. I see commercials all the time with stars and ordinary people like me. I am looking forward to using the service now and in the future. Thank you.

I was having issues with my rear view camera guidelines so I spoke ahead of the dealer appointment with Car Shield representatives who helped me understand the claims process. As it was, I took the Jeep to the dealer and, since the issue seemed intermittent and was not active at present, the mechanic advised I wait until it happened again as I might be charged for diagnostic if nothing was found wrong with any components. He said the system had a recent "over the air" update and perhaps there was a glitch that resolved itself. We shall see.

Your service is extremely remarkable. Starting with Chis your Carshield Representative was extremely helpful. Although I had a list of auto shops, Christopher not only located an auto shop that can take care of me. He showed great honor and respect with patience and care with assisting me with the many question I asked. Carshield is affordable and took care of the majority of my bill. It was on a Friday and I had just got pay. So I was able to pay my small portion of my bill.

Always pleasant and helpful when I call. Online complaint is fix. Online platform to accept payments. I’ve had to change my card a couple of times and it will not let me do it myself. Representatives are always quick to help though.

My experience was strictly with the Customer Service Reps. No work order. Needed to change my address and phone number and making sure everything was straight. Didn't want any errors down the road. The two Reps were very helpful and experienced. My experience has been great so far with Car Shield. Have had no problems and customer service has always been the best. Always very helpful and concern about your problem. Thank you for your service.

A pleasant surprise. Our vehicle repair experience was very good. CarShield worked with our repair facility and the repair was done in a timely manner. Payment to the repair facility was very prompt and to the satisfaction of the facility. Although I was skeptical at first, CarShield proved to perform as they advertised and promised.

Best thing ever. I have told everyone who I know to get CarShield. It's worth the money. My transmission went out. They paid for my car to be towed. Paid for my rental car and I only got to pay over the 200 deductible and they are putting a new transmission in my car.

When my transmission stopped working on my 2019 Ford Escape I immediately had it towed to a Ford dealership they told me that the transmission needed to be replaced so I notified CarShield. They contacted the service department at the Ford dealership. The service department informed CarShield that the total cost for all parts and labor would be $5,000.00. CarShield paid the full price. They saved me thousands of dollars. I am a happy customer.

No one should deal with this company unless you want to give them free money and then pay your own repair bills. They always have an excuse for not paying. It's like saying they'll pay for half a wheel but not the other half. We could've paid our own repair bill four times with the money we paid to CarShield and got nothing for our money!

I want to rave one more time about Leila. She has by far the best customer service I have ever had. She was so helpful, knows her stuff and understands. She gave great advice and things to ask. Thank you. You really don't know what you did for me.

The sales process was simple, nice and complete. If any other process if used with CarShield proves to be likewise, I'd recommend to any car owner without a warranty. Called in once with a few questions on the contract and all was handled very professionally. Thank you for a good experience.

I upgraded my policy and it was simple, and fast with great service. I changed vehicles to better suit my needs and feel better that I did. I can feel secure and content that my vehicle is protected in case anything occurs. That is what Carshield is there for, without the hassle or headache that most might fear when it comes to dealing with cars.

I am dropping my CarShield Coverage due to we (My Wife and I) will no longer will be owning the 2015 Nissan Pathfinder and we are getting a NEW car with Full Coverage. So there is no need for me to keep my Car Shield coverage on a car that I will no longer own. Thank you for the experience with Car Shield.

Was contacted shortly after contacting CarShield, given options for the compressor. Generic vs brand specific. Given different costs. I made my choice, $500 dollar difference. The generic, which I chose, was to be sent out immediately. It will be ready when I can get there Tuesday. I have already written.

I had a lot of questions. She went through contract with me. Answering everything. We even went over same day services for roadside assistance, that I wouldn't have to wait to be reimbursed. We went over if keys were lost reimbursement up to $500. The only thing I would change is the survey asking for more characters.

R the deductible it would cost me $400. We went ahead and had the repair done. The dealer said that it would take 3 days for the repair and car shield would cover the cost of a rental vehicle for only two days. We went ahead and told the dealer to get the parts and complete the repairs as needed. We have decided to purchase a new car as the cost of repairs has increased so much that Volvo has made it hard for us to keep the vehicle. We have purchased a new car and are very happy with it.

Alway respectful, polite, send it to any needs I needed, would recommend to other. Everything was good. Just can't afford to keep it at the moment. The lady on the phone was very understanding of my situation.

The gal I spoke with was so nice and and made sure I had all the information I needed to set up an account on my BILL PAY with Bank of America. She was very professional and patient with me, as I'm rather slow on computers, because I'm not technical savvy.

Car broke down. They towed me and are helping me get reimbursed. Everyone has been really helpful and nice! They said they are gonna reimburse for motel, car rental, gas and food, towing too! The reps also told me what was not covered. My clutch. That makes sense! So overall great experience with CarShield.

DiMitrius's service was great today on Sept. 9. However, your company reps months ago flatly denial my one and only claim, reimbursing me only after I escalated the matter. As a journalist for many years, I've seen this happen far too often to consumers. So while DiMitrius's service today was excellent, the service of your company overall can't be trusted.

I hope that when I need the help will be there. I have heard good things about this plan and hope that my car runs for a long time so I can enjoy what I paid for knowing that if something happens I can depend on you to make sure that my car will stay on the road as long as possible.

When I thought I was going to cancel my policy cause I couldn’t afford the payment the person said they would work with me to help me save my policy so that I will still be covered. And she worked with me to lower my monthly bill so that I could still be eligible for coverage.

I took my car to a shop. You guys recommended they contacted you guys with the estimate to replaced a seal but you guys refused to pay. I don’t understand how I got an extended warranty with you guys and my car can’t not get fixed. I imagine that you know who not going to buy another or recommended your warranty?

My experience with Carshield will be my first to file a claim. I called and spoke with a nice lady that explained to me why I should do to file my claim. The ac system on the auto completely went out two days ago. This hot weather is very hard driving the auto. Hope to hear back with good news.

The representative was very courteous and handled all my questions in a very professional manner. I am very pleased with this outstanding service. I am very pleased that I chose your company for my car insurance and will let my friends know of the outstanding service I have received from your company. Best regards.

My experience with Customer service was very good. I was disappointed on the first answer I received from the customer service. Later I was released from the pain when I was directed to call claim department. I sent my Nissan Sentra 2017 to Antwerpen Security Nissan for service. CarShield refused to pay the bill. Therefore I'm writing for a claim.

I’ve had this warranty for over 3 years and never had a problem with my warranty with CarShield. Called for tow service and one was there in about 30-45 minutes. Communication with CarShield was great although they didn’t cover total cost. I’m well satisfied with CarShield warranty. I would recommend CarShield car warranty.

When I brought my car to my mechanic it was determined that the carburetor needed to be replaced. It was a covered service, but in order to get it done that same day, my mechanic had no time to contact CarShield and wait for parts from China -- which I did not want used anyway. So, I got no reimbursement for the cost of repairs -- Your process is onerous and parts you cover not as good as the ones in my car. Car Shield should not cause repair delays and force a mechanic to use cheap parts from China to repair my car.

The clerk was very helpful and answered my questions I asked her about my coverage. A plus!!! She knows her job very well!.. She was also patient. She also took my payment and processed the payment on my visa card. She told me the amount before she hit the submit button... She told me when my next coverage was due also.

There was claim filed. This was sent to me to rate your service. I am so far pleased with the service I've received from Car Shield. When I did file a claim they handled my request promptly and efficiently and I got my vehicle back in record time. Thanks again for being there.

It was awesome, really enjoyed my experience with Mr. **. He's a model employee. He explained everything pertaining to my coverage and answered all my questions. I told him my mileage was 97050 miles; it should be: 97235 miles. Think in the future I will consider adding another vehicle. Thanks so much.

They took my claims and got my Jaguar F-type fix. They replaced my convertible flap motor and fix the oil leaks around $5000. My brother told me to go with you all and I'm happy I did. I had a warranty with Endurance on my Ram 1500. They always found a way not to cover anything. Thanks.

The person that help me today was very pleasant. I really appreciate his respect and courtesy. I was very happy with the person knowledge and helpfulness. My issue was taken care with a great attitude and patient. Great customer service. I would recommend CarShield just for the great customer service.

I asked if my policy is still active, and yes still active. I was told by the friendly, professional, worker, I was happy, by the end of the day. I am good. And also I was asked by the worker if any more thing I could be help with, but I had no more questions for him. I was done. Thank you.

Great service in talking with someone, answered my call almost right away. I would definitely recommend it to someone I know. Very friendly and knowledgeable. Quick service to get my hard copy. Wish the number was open on Sundays. Many friends have already called and received a policy of their very own.

Professional and courteous. I called to get monthly due date changed for later in the month, like the 16th of each month. I am retired and my Social Security check does not arive till the 15th of each month so this would be easier on me. Thank you for your time.

I had to pay upward $8000 toward the repair of my vehicle to one of the worst shops in my city which is in the Carshield web site as one of their local associates. The engine in my vehicle needed to be replaced but the claim adjuster authorized minor expensive repairs that were not fully covered, nor did they correct the problem. $8000+ dollars and 6 months later it became pointless to continue with my contract, or Xavierauto who’s ASE is anything but auto service excellence.

This time dealing with rep was much better than last month last month. You guys took money out my account twice. I went in and paid like I always do and the next day Car Shield took on their own and went into my checking account and took money out. I didn’t authorize this dealing. I am not on amaxtive withdrawal. Then had to wait days to get money back. Sad part is that I have two accounts with you guys. Both accounts was done like this.

Was going to Suspend my Coverage/Policy as I have a 6 Month Warranty from the Car Dealership. Henry said was NOT possible but "Readjusted" my rate! Was very Friendly and Helpful! I would definitely recommend CarShield. Always get a LIVE person SOON on the phone who's very professional, knowledgeable, and courteous!

Received a phone text/call and I was just making sure all was good since I had to get a new bank card. All turned out to be okay and there was not any issues with my account. The representative was very kind and helpful. I have enjoyed being part of the CarShield family and the kindness I am shown.

I was told last month that my due date (the 29th) could not be changed, at that time it would cause me a double payment. I want it to come out on the 1st. And the payment takes 3 days to come out bank. That’s how my first payment came out. So I left it like it was as suggested by customer service. So this last payment came out right on the 29th causing two overdrafts.

The customer service representative was very professional, polite and courteous. Due to a loss in income, I had to cut corners on bills. They reassured me that I would not be penalized and my information would be saved so that I can easily sign back up. I definitely will.

Had a good price initially to add the coverage. Only had 1 claim, but when they tried to do another at one point, it was beyond difficult to get it covered. Should be easier to actually cover what we pay for and not get so much push back. A bit difficult to create a claim based on my mechanic's experience with contacting you.

Was very nice one of the few people that I have talked to that knew her business and job. Was training someone while helping me. Took my renewal and changed the way I pay my account. I had spoke to someone the day before that did not know what they were talking about so I ask for a call back today and got the right preson.

CarShield handle this claim very efficiently. Not a problem at all. I would recommend CarShield to anyone looking to be covered if anyone has any questions of me on my personal experience if my email shows up just ask. From start to finish it definitely was a five star experience

The 2 agents were very helpful and understanding about my request. I gave the wrong mileage when I applied for coverage with CarShield and felt I should try to correct it. The two agents that I spoke to were very understanding and helpful. Valeria explained very clearly what I needed to do to get this corrected.

I had decided my budget was not able to handle this service. After speaking with a representative of CarShield, I realized it would be best to keep the service. Her knowledge and expertise about Car Shield were excellent. Her patience with me in reviewing the contract was greatly appreciated.

I called to better understand my current month-to-month contract. I was called by someone who represented themselves as Car Shield to advise me that my current contract had expired and that I had to purchase a new one for $177 a month. I declined so I thought my automatic monthly payment would stop. The agent said it would not and would continue as long as I made monthly payments which are set up as auto payments. I am currently paying $129.99 monthly. Thank you for explaining.

Excellent rep, very understanding. Unable to drive now, I'm retired military and due to a military air crash while on active duty my right leg is no longer supporting my ability to use gas/brake pedals. I'm now wearing braces. Use a walker/canes. The VA says no more driving, I have a driver (wife of 62 years). I'm also 83 years old.

Brought my car into the Hyundai dealership for repair. The car was leaking oil from the engine. My Hyundai Advisor called Carshield and it was covered. In these trying times it is so very hard on people that have to pay for car repairs and I was so happy that I had Carshield. I would recommend Carshield to anyone.

Called for questions regarding what was included in my protection plan. Wanted to make sure that services provided on car for next appointment would be covered under CarShield plan and the process of submitting the claim. At a previous appointment there was some confusion on what services was included in my plan with carshield, how long the submitting claim process would take and did a recommended "air compressor" fit under the umbrella of air conditioning which is covered under my plan and Christian expressed that it did and emailed me a detailed copy of the services that were covered and what the deductible would be for those services. I was grateful to have this information to communicate with the dealership before my next appointment.

I was pleased that CarShield paid my claim in a timely manner. The customer service was great! My car was fixed in one of your recommended shops. I was pleased with the quality of mechanic work. The staff was very professional. I will use both again. You made me a new customer because of the customer satisfaction.

My vehicle has had no issues so far but when I do have issues I hope that my car can be repaired as quick as possible and back on the road. Sorry I don't have any more information to tell you about my car except that I love it dearly and I will not give you any more info and it that does not satisfy you then that's too bad.

I cannot begin to elaborate. Chris was a charm. Give her a raise and do whatever you can to hire more like her. Tell her Mike suggested it. I spent the majority of my career evaluating efficiency, and she would be one of the rare ones to get an A++.

I call in and later on I find mechanic to come check my car out and he fix it Monday and mechanic charge me 150 and I go to parts place to pay for parts. Cost me 289.00 and now my car running good and I haven't finished reading my paperwork yet about repairs.

Phone# they are very good and very responsible. She handled my claim very well, told me exactly what to do and how to do it and she also found a place for me to take my car. Love you guys and I would recommend CarShield to everyone that I know and always will keep them in mind. You guys are very good people. I appreciate it and keep up all the good work. When you treat people nice nice thing happen. Thank you guys again. Have a blessed day.

This was for repair on my Ford Escape with Family Ford Dealership. Everything you did was very quick. The Tow Company and the Payment to Family Ford Dealership. Also, I like the way you sent to me what is covered. That was very helpful information. Thank you for all you did.

Called to cancel contract. Lovely employee talked me into new monthly payment which was more affordable. Just what an elderly customer wanted to hear. Much appreciated!! It's hard, these days to feel well served by courteous, helpful and pleasant employees during our total conversation. Look forward to our future, continued service provided by your very efficient and profession employees.

Christine Processed our auto payments quickly and easily on 4 policies for us. Very thorough for security purposes, we appreciate that. We’ve been with Car Shield for at least 6 years and they have paid for most of our repairs. They come out with a car Shield agent to inspect damages or necessary repairs.

I own a vehicle and I have to leave my Mazda with Firestone in Lake Charles off Ryan St like 2 to 3 days at a time..Me as a customer and other customers that use Car Shield can use other automechanics that will take car shield other than 5 on 6 places to bring to a repair shop for service

Each and every time I've enter Tractor Supply I have had an excellent experience. My latest is visit was the store in Porter, Texas. The associate was great and I wish I could remember her name. This lady was very helpful and polite. The next time I'm in the store I will make a point to seek her out because she is very deserving of bonus or recognition for her service.

Air conditioner had stopped working. Could not get radiator hose for about a week. Had to get a rental car to keep going to work. They said they will pay for part rental if I send in bill to them. I am a caregiver. It was very hard being without a car for work. I'm very grateful CarShield was and is there for me when I need them. I am a mom grandmother and great grandmother. My family depend on me as daughter is disabled cannot drive. My spouse passed away so I also lost my mechanic. To have extra help is wonderful and a relief to us and especially me.

I thought I had to get my account number to get service, it turns out I did not need it. Which was great, superfast service and the CSR was very receptive to my needs and got it done quickly. I had a tow truck within a half hour. I would recommend CarShield to anyone.

I see the engine light in my car but I'm call the insurance they tell me to go to the shop to do a diagnostic, I go them. See the problem. The problem is my car have a cylinder don't go the compression. I need to buy another one but I call the insurance for that. They tell me to go to the shop to makea diagnostic.

My experience was thorough and professional experience. The representative was very polite and understood my concerns. Also found that changing my due date is very flexible which helps. I would tell any family and friends that this is the best if they do not have a warranty on their car.