CarShield Reviews

Your rep assisted me with the auto pay dates for both of my cars. They will coincide at my convenience in the future instead of two separate withdrawals. This was a big nuisance previously. I had received a late payment notice on an auto-pay installment.

I had a good conversation and the person helped me with my issue. I needed help with my monthly payment schedule and the representative really helped in my time of need. Not many other companies treat their customers this well. Thank you.

Wanted to get some information and was harassed for days. Wouldn’t take no for an answer and got rude when I said I only wanted pricing information and would make a decision later. Called 4 more times.

The young lady answered my question quickly without any hesitation. I think that was really good because I felt that she gave me the right answer and I won't be worrying about my son's trip and I'm glad that he will be covered.

Debbie was awesome, deleting my old debit card to the new debit card and taking my payment which would be due today. I had an issue with the old debit card and had the close the card. I knew my payment was due today and I didn't want to make a late payment as I am a new customer. Debbie made this process easy for me and I am grateful.

Please tell me if the coverage I have been carrying on the vehicle can transfer with the car when I sell it. The buyer would like to carry the coverage at the $89/mo rate I maintained, and I would like to be relieved of having to make the payment. Please advise or give me the steps to take via my email listed above.

I don't have anything today! All I hope is the person that answered the phone at the beginning was VERY NASTY and DISRESPECTFUL, but the Person she transferred me to was the most POLITE and PROFESSIONAL. Made me feel that my money was worth every SINGLE word that came out of her mouth!!! VERY PROFESSIONAL!!

I called in today to inquire if parts of the brake system was covered. I was informed that I had the Diamond coverage and “yes”, parts of the brake system were covered. The person who informed me was knowledgeable, polite and assured me that once I decided to move ahead get in contact with them.

Car covered was sold and policy no longer needed...No need to add new car to coverage at this time as it has a 6 year warranty attached to it...We have been glad to have this type of coverage for our previous vehicle when its warranty expired...Thank you.

A list of things my contract covers so I am clear on what I have , so there's mistake or confusin as to what I am covered for. So if something goes wrong I will have a complete list of the things am able to have done.

A list of things my contract covers so I am clear on what I have, so there's mistake or confusing as to what I am covered for. So if something goes wrong i will have a complete list of the things am able to have done,

I DID NOT FEEL RUSHED. He gave me opportunity to think and respond. HE WAS VERY KNOWLEDGABLE especially how to calling for a claim and the process the company takes and it was good to know I can continue to take my car to HONDA BECAUSE I feel very confident that the staff will continue to do a good job.

Engine light came on. I wasn’t sure of which shop to go to. Found a mechanic shop in my area that works with CarShield already. Scheduled a I wasn’t sure of which shop to go to. Found a mechanic shop in my area that works with Car Shield already. Scheduled an appointment for them to diagnose it at their earliest convenience. Mechanic said it was an air leak. Set the appointment. They took the vehicle diagnostic correctly. Repaired it without delay and handled all contact with Car Shield without delay. Other than dropping off and picking up the vehicle it was a very pleasant experience. Thank you very much.

I love how they're always easy to talk to and explain everything in detail so there are no questions. I haven't needed to use the service yet but I am confident when and if I need it it will be as smooth as talking to these people on the phone!

Service was great. My issue was handle with respect and importance. I have recommended Carshield to all my friends and family. I told them if they are tired of getting ripped off call now, they will be surprised and will not regret getting Carshield. If they want to keep their car they love call carshield. It worth every penny for peace of mind.

My car has been at the shop for ten days. Waiting on approval to get fixed. Crazy. I have a extended warranty on my truck and have used it with no problems. I need my car repaired. I have two jobs to get to.

It was very easy to contact them for service and they took care of the problem. They called and made all the arrangements to have my truck looked at to find out the problem and have the okay to get the parts to do the repairs.

Work done was excellent and in a timely manner. Very pleased. From setting up appointment until picking up vehicle communication was excellent. I would recommend this company to do business with. Need more like them. Customer service was great and facility was clean. Waiting area had clean bathroom and snacks which was nice.

They were on time like always no questions asked. Customer service was great. Rental service was on time. No issues with payment at all. Everything was was great. Good communication, best attitudes. They got it done better than other warranty company I've heard of. Thanks a lot. Never going anywhere else but Carshield.

When we bought the policy from Car Shield we were told we could take our car anywhere and it would be paid for. We had a bill of about 700.00 and car shield paid only about 250.00 of the bill. We think this was unfair. We are considering dropping car shield.

Very well handle, polite, willing to help met customers' needs and wants to her best abilities, guided customer to next step on getting their vehicle in tip top shape. Representative took her time; she was very patient with the customer. Paused and listened to customers' complaints and requests. She was not hesitant to take time to assist. THANK YOU!!

All the repairs was not covered by CarShield, So I still have repairs that need to be addressed, I have a extended warranty for the vehicle, but the warranty will not cover the 5F Module and software update that needs to be replaced.

Staff member was friendly, helpful, and professional. My question was quickly answered. My only question left is exactly when does my coverage begin? I read the policy information send to me and I am somewhat confused about the start date. Hopefully someone will call me at the phone number posted on my information sheet. If not, who do I call and at what phone number.

CarShield representatives was very helpful, nice, and patient with me. Yes I would recommend them to a friend. Carshield representative make me feel like family. They a very clean spirit and they make sure you understand and get what you need.

CarShield took care of it all. Didn't have any issues that held up the work. l have no problem recommending Carshield to all my friends and everyone else I know. Thanks for all you did. Hope I don't need to put my car in the shop any time soon.

I needed to find out what my number was and the program I am enrolled in to give to the Chevy dealership I have work done on my car in case I have to submit a claim for service. I was able to get this quickly from the rep.

My experience was very good. Customer service was very good. The representative was very good and knowledgeable. I would recommend CarShield to anyone interested in saving money on car repairs when your car breaks down and taken to the show for repairs.

You guys order a new engine for my car. I had it 1 yr and it broke down out of state. And this year it gave up. I had 143 on it when you put the engine in.. It was done at 153.. So it did not get far..

Appreciate everything they have done for me. If their pre-service is an example of their future service I’m sure I’ll continue to be satisfied. I’ve often wondered if the service they provide would be worth the money they charge for their services but after talking to their customer service I’m finally convinced it is.

My Truck stopped working all of a sudden. I called Car Shield to get it towed to my place of residence. I had filed a claim and it was approved in no time. NO HASSLE!!! I highly recommend Car Shield.

I called in to get status update of repairs on my 2015 Chevrolet camaro SS. The representative was very helpful and attentive. And I even received a follow up call from another representative to give me more information on what was needed.

I personally think Car Shield personnel are Very Professional and provides excellent customer service. I would highly recommend car shield to family and friends and I am very satisfied with the service. Excellent customer service... I have been with Car Shield for several years now.

I called with the intention of cancelling my coverage, however, the assistance from Julie has me reassessing my options. Julie went above and beyond my expectations in investigating issues, advocating for me, guiding me through downloading your app and getting my car's information put in. Today was my first direct contact with your customer care and it was very positive. Thank you.

Porsha was very today helpful and efficient in helping my payment get processed properly. Thank you! CarShield is a great service and I always recommend to family and friends how great my experience has been. I plan to add another vehicle to my plan soon!

I had no problem with CarShield, I cancelled because of my own personal reasons. I think CarShield is great. I still have it on another vehicle. I plan on keeping the service maybe even upgrading in the future. Way to go CarShield.

You never cover the repair fully because you must use inferior products as your parts are always much much cheaper than any parts on any repair needed. I wish you would even consider coming close to the cost of the replacement part!!

Great deals, service, and price! I'm glad that I had coverage and never had to use it. Some would probably say it's a waste of money, but it's all in the viewer's eye and opinion. They are very knowledgeable in the different levels and what's covered on each level. Not all vehicles will qualify for every level, mind you.

Got great service from the Rep and a fine price on my warranty! Would recommend to call in and find out which deal suits you best, since there many choices. I recommend the top of the line coverage. Make that call!

Nicely done. Thanks for everything you do. Car shield was good at sending me the information I needed because I couldn’t find the original email sent to me when I first started coverage on April 21st. They were very knowledgeable about the account and the things I needed help with. Next time I will let others know about them.

I'm happy to have my car warranty. We bought our car in 2019 & don't drive it that much. I feel a lot better knowing that if something breaks down, we'll have our expenses covered. I also enjoy your commercials! Sincerely, Margaret **

My CarShield representative was very helpful and friendly. Car Shield gives me a great feeling of feeling that I don't have to worry if my car breaks down because I know that Car Shield has me covered. No more stress for me.

It was a pleasure speaking with Lisa. She was very friendly, helpful and was able to give me all the information I needed about the matter which was the subject of my call. CarShield is fortunate to have someone as competent as Lisa in its employ, and I hope she is very well compensated by her employer for the wonderful work she does for CarShield.

Best customer experience I have ever had in my recollection. If this were my employee she would be on the path for advancement. This employee sets a high standard for herself and those around her. Examples like this are rare..

Your representatives were very helpful in correcting what was my mistake in ordering your coverage. They are very knowledgeable about your product. They serve you well. I would recommend CarShield to my friends. If there comes a time when I need extended warranty I would strongly consider Car Shield

The help was GREAT. All questions asked answer. No transfer of calls. Just 1 on 1 service and advance information on other things CarShield has to offer. Yes I would tell people about Car Shield and I am not a Actor! It's Real.

Latisha was helpful and delightful. She was caring and very capable. She was able to help with all my questions and concerns. We actually shared a laugh and I was satisfied and left in a good mood for the remainder of the day.

I had to cancel our coverage due to a pay cut at work next month prevents us from continuing the service contract with CarShield. Finn was very helpful, professional and understanding. I did not expect the kindness I got from you. Thank you.

I found your customer service rep to be very courteous and professional. He was able to resolve my issue very quickly. I would highly recommend CarShield to anyone. The ease of submitting a claim was very simple. Thanks for your help.

Due to an emergency spinal surgery, I will be recovering for the next two months I won't be able to make payments till July. Customer service was great and very compassionate. I appreciated being able to postpone payments till July.

I’m thankful for CarShield. They took care of everything for me..I had no idea some things like this would happened to my car. But I couldn’t be happier knowing I have CarShield and they took care of everything. I’ve told family and friends about this. And a few were looking into getting CarShield for themselves. Thank you so very much for easing my mine and taking care of a very expensive job that had to be taken care of .. My car no longer makes that terrible noise and it drives so much better!!

My rear end differential wore out and needed to be replaced. The cost of repair was over $3000. CarShield covered the bulk of the expenses, which saved me thousands of dollars. I am so glad I have CarShield coverage.

My experience was happy to have CarShield but I had to cancel because sickness in the family so as soon as I get money I'll call for service. Thank you so much for helping other people. Keep up work you're doing.

I am very satisfied with your services. Will highly consider to my family and friends. How I greatly appreciated your responses and a fair payment each monthly is something good for my budget. Thanks, I have not used my share! In repairs of my vehicle.

Just asking a coverage question. She was very informative. I wanted to know what was covered under my warranty. She read it off. I think I am having an issue that I might bring it in for svc. She let me know the Turbo and inner workings are all covered..

At first, I called to cancel my policy. With the economy and other financial issues I could not afford what we have been paying over the past year and thought I had no options or choices, so I called to cancel my policy. The great news was your representative worked with me to keep our coverage and we didn't have to cancel. We are going to give it a few months and see if we can make it work within our budget.

I was really excited about the experience of getting my car fix. The only thing I had to do was to pay the deductible. I would recommend to family and friends. It was so good to have this coverage. The experience was really interesting and the people was very helpful.

Car was dead, had no power. Needed to have towed to my mechanic. Had a great experience. The Driver of the tow truck was thorough and professional. It took him a little time and had my vehicle ready for the car to be driven to be serviced.

Chris was my representative and he did an awesome job by answering all of my questions and was able to convince me to come aboard with my husband as well. I originally only wanted to listen, but I went ahead and joined. I'm glad I did.

Carshield has had my back through this process of having insurance when it was needed. The insurance covered me when I was down but helped me out because of the coverage of the car and even allowed a rental to be considered.

Thus far, my experience has been satisfactory with no problems. I read other reviews that were not pleasing. However, I am happy that I had Car Shield. Within a week, my transmission stopped working, and it's in the shop to be repaired. I trust they will fix it as quickly as possible with the same results of me being a satisfied customer.

My alternator went out, I was not sure what to do so I called and spoke with the associate. She gave me the 1 900 number to give the dealership and they did all the rest, truly no hassle, awesome job Car Shield.

Respectful and helpful very knowledgeable and explained things when I asked questions. I would recommend to family and friends, I already do. Quick to get back with you if you need them. Quick and easy to do when you need assistance, from the app you can install on your phone.

Oil leak front main, rear main and upper oil pan gasket. If I stay with Car Shield after I have this problem fixed and there's a breakdown, will Car Shield cover the new problem? Or will it always be related to the oil leak?

Both Sherry & Heather were Totally Helpful. I Had several questions regarding the start and requirements of/as valid maintenance checks -vs- Scheduled maintenance (according to the Vehs Book recommendations. Their answers were Clear and direct honest an Genuine THEY represented your Organization extremely well and should be recognized for their Personal and professional attitude with a very clear focused on service and customers first! (So much that I paid the 6 Month after speaking with Sherry Crews) A point worth Noting.

Perfect customer support on every call I’m sad I don’t remember her name but she was awesome!! Check my account from today 4/29/23. She understands real life not just a robot quoting policy! I’m glad I opened this letter instead of trashing it like usual.

My phone conversation with a representative Carol was peaceful, inviting, educational, and instructional regarding the next steps in my claim for transmission repair at a local recommended repair shop near me. The experience was so impressive that I will recommend CarShield to others that need extended automobile warranties. I am looking forward to seeing how the rest of the process materializes and the integrity of Car Shield as my chosen extended auto warranty.

Learned to my disappointment that my remote alarm & gas filler cap, Driver-door button and both front fender wheel well shrouds aren't covered ... Significant safety issues ...Especially since I'm 80 yrs. old & my wife and I are both handicapped.

I love you guys.. Would recommend you to anyone who has a vehicle. Keep up the great work and continued success and business. I wouldn't recommend you change a thing. Not much you can say when you have a product that sells itself.

Awesome and exceptional service. I had a major mechanical problem that needed immediate repairs to avoid highway breakdown or possible accident. American Auto Shield came through immediately. Thx CarShield for the coverage. I will highly recommend CarShield to families and friends.

The representative was very professional, knowledgeable & friendly. I was very satisfied with the outcome of our conversation. I would definitely recommend “Car Shield” to anyone looking for a car warranty. The information I received from the representative really impressed me & it let me know I would as getting a good extended warranty for my vehicle,

I originally called to cancel my account and thanks to the representative I decided to keep my account. I was happy to know I could postpone my payment to June. The representative explained my coverage to me again. He also told me how to start a claim.

All my questions were answered to my satisfaction and expectations and I am very pleased and grateful, the representatives I spoke with were very helpful and knowledgeable, I don’t really have anything else to say about my experience, all I’ve said should be amount.

These people run two different databases between Auto Shield another scam company and CarShield the mother scam company. They use two different databases and claim that a car rental approved for a repair is not valid for reimbursement if sent to another shop for repairs. They are a scam company trying to rip off poor people that have to keep their car running to make a living. Their customer service is rude beyond reason with threats of hanging up at any chance they can because they know they are ripping people off. DO NOT USE THIS SCAM SERVICE!!!!

As stated before, professional, knows her job, knew where the problem was, knew how to fix it. Gave her my new credit card number, was very pleasant, I will recommend Carshield to my friends and relatives, I have had them for at least 5 years.

I filed a claim with American Auto Shield and in order for them to make my repairs they had to terminate my contract! And reimburse me for the tear down of my engine! Now during my claims period they suspended any action I could take on my account because it was being reviewed by their legal claims agent Nathan **! We came to an agreement to be reimbursed. Now mind you my account was being reviewed by their legal team so I couldn't have my car towed to the other shop that came out of pocket and CarShield was still charging me monthly fees while they weren't letting me use service in my contract! Now remember Nathan ** said I'll be refunded and he would reach out to their legal department at carsheild.

I purchase CarShield I’ve been waiting to repair my vehicle for over 2 months still no results. I will inform the state of Rhode Island attorney general’s office and make a complaint informing them regarding my contract with CarShield.

I'm not going to lie. I thought it was a joke when I first saw it. I got it and something happened. My transmission went out. They replaced it. I'm thankful for that to save me over $2,800 to $3,000 for the repairs so I recommend everyone I mean everyone. If your warranty company is about to go up I recommend that you get CarShield coz it will help you out in the long run. My name is Kevin and it's a good Warranty company. Don't let me tell you. Try it for yourself.

Fast response time. Took my jeep to certified mechanic and within a few days the parts were in and scheduled for a fast and easy repair. Customer service is very easily understandable and they responded quick and precise with my new claim.

Great experience. Would recommend them. They were very helpful, didn't get to use it but sounds like a very good investment. When I get a car I will call them back to get this put on my vehicle. Thank you for all the great help and service.

Customer Service was so easy. I shopped around. Car Shield had the best price. Easy to work with. I found the coverage was the best for our car. By being a car owner I reserved a better discount. Roadside service. They had an easy payment plan.

I wanted to cancel my policies as I’m having a financial hardship right now. The representative was very knowledgeable and found a solution for me which made me happy because BMWs are costly when it comes to repairs. I was happy that I was able to keep my policies. I would definitely recommend CarShield to my family and friends.

Easy to cancel. No problems. Didn't take long and I was given no runarounds. I was told I would not get any more credit card deductions from today, 04/20/23. I was selling my car and had to cancel. Thank you Car Shield.

For this to be the first time using my warranty thru CarShield to get my car fix it was no hassle and my car got the attention of repair without a problem. Now that good coverage. The only thing that wasn't so good is the fact that you have to wait so long to get the work done to the car.

I have a white 2016 Corolla. I had to get a completely new transmission. Car running better than before. The wait time to get the approval to do the work took a little longer than I expected. They also approved me for a Rental which was for shorter then they had to fix my car. I had to ask for extra day of rental which I had to Pay for.

My vehicle broke down on the highway, 4/5/2023, I had the vehicle to Twin City Transmission. CarShield was contact about the vehicle, so the part had to be ordered for the repairs as of today, 4/19/2023 the vehicle have not been repaired.

Customer service is non-existent. I'm on my 3rd transmission in a year. The first two times I was without a vehicle for 3 months total. This time is still to be determined. I was told initially a year ago that it was a remanufactured transmission. After these numerous failures, I knew that couldn't have been the case. I talked to 5 different people who would not tell me where the previous parts were sourced from. The last supervisor I spoke with told me they were used transmissions and then hung up on me.

I had a question on whether a particular service, such as towing was covered or included as part of my monthly payment plan. The customer service representative confirmed that the service in question was included for coverage at my plan level - Diamond Elite.

Just very disappointed. I passed extended warranty with The dealer. 1st time I need to use you I get denied. AC went out, mostly all the parts are covered except The Discharging hose. Now I have to come out of pocket. And not feeling very fond of Car Sheild right now.

She has excellent customer service. She was very nice, professional and understanding. She needs to be rewarded. I have called several times. Temeasha was so very helpful and explained information. Please recognize this representative. She made sure to ask if I needed any further assistance.

Car was to be removed from the policy end of February. Was not! We were charged for two months. Call to Kelsey in customer service resolved this issue. Have, in the past, been satisfied with the service. Thank you again!

Customer service was very efficient, very helpful in a timely manner. My first time experience that I have had so far is excellent. They provided information on my vehicle right away. They were very helpful to the mechanic and my part was covered. In closing I am very thankful for the fast authorization so my vehicle can get down.

They approved my order fast in a hurry and make sure if I had any questions it was taken care of, quick response. This was the best thing that I purchased, Car Shield because if I didn’t purchase CarShield, I wouldn’t be able to pay for my car to be repaired.

The people I talk to on the phone were very knowledgeable and professional. I would recommend CarShield to friends and neighbors. I believe their coverage was very good but pricing could be better. Other than that my experience with car shield was a good one.

I was very pleased with the customer service, and they gave me a affordable help that I needed and I also love Vivica Fox Ice-T. I seen the commercial and I think it makes plenty of sense to have coverage.

Love the experience and accomplishments made from this company. They were very helpful with making the process easy and quick. They answer every ? And with good timing.. I would recommend this company to anyone in need of a good company to take care of your warranty needs..

Two or three Repairs needed and handled with a minimum of time and conversation necessary to get the car back on the road. Service people were knowledgeable and courteous. We were extremely happy with our experience with Car Shield and look forward to the same in the future.

My experience was great. Received a lot of calls back to make sure that everything was ok. Put car in the shop on Thursday. Haven’t heard anything back from Mercedes yet so I’m praying that everything is ok. Not sure how CarShield work. Just need to just the process.

It’s been awful. My car has been at shop 3 weeks leaving me having to borrow a car. As a policyholder I have yet talked to adjuster and you have to talk to someone new each time you call. There is no communication between your adjusters and repair shop CarShield wants to skimp on parts and I think this is because I’m a new policyholder but I’m covered.

The assistance I received today was very helpful and knowledgeable for the services provided. Thanks and definitely recommending to a friend or family member. I wasn't aware that there were services out here for extended warranty coverages on vehicles that aren't a scam. Thanks for an amazing interaction.

This is the second time getting a quote from someone in the at Car Shield. I had a 2000s and was paying $99.99 a month. Now for a 2015 Honda I would be paying $115.00 at monthly. I was told my payment would be $88.00 at monthly, but of course there no recorded from February 2023?. I have ARRP to use and I been with you sent 2001. Could you help me please thank you for your kindness. My payment would began on May 1 the.

I called about questions about my contract and the plan that I currently was on. The representative was very helpful and nice and pleasant. She looked up what I needed help with and got me the answer needed. Even after she researched and answered what I needed she made sure I understood and emailed me the information I requested.

The team was amazing to work with in resolving my claim! They ensured that my claim was resolved immediately! The communication was top tier and someone was always available to assist! Thank you to all! I would definitely recommend to friends and family!

My experience with Car Shield has been everything I expected from an warranty company. I had CarShield on my last car and now on my new car. It gives me a blanket of security to know that if something goes wrong with my car then more than likely it’s covered.

Wonderful. My experience was absolutely what I expected it to be. The representatives were kind, patient and understanding and I felt like they were being honest and upfront about how it is you guys work and what they do to keep your customer satisfied. Okay babe.

I’ve been paying for the past 3 months and this company is a fraud!!!! Advertised that cover engine and when I submitted a claim, my claim was denied saying valves are not covered under my contract, when valves are part of the engine. How is possible that won’t cover parts of an engine. I filed a dispute and they came up with another excuse to don’t pay for it. They will find the minimum detail to don’t pay for your claim. They will advertise on TV that they cover for engine, transmission, axles and water pumps. They said it was denied cause they didn’t consider the damage valve a mechanical breakdown. It’s time to STOP this type of fraudulent companies!!!!

Was inquiring of whether my front wheel bearings were covered under my plans and they were. So my repairs have not been made yet since this was only an inquiry. I recommend my sister Joyce ** and a friend Lakesha ** who both purchased CarShield and now have peace of mind when it comes to auto repairs. Thanks carshield.

Brianna was my rep, and she was quite compassionate and outstanding in searching through my situation and finding a possible solution for me. When I try it, I hope it works, and I hope I can find my refund. But she dug through my situation, and was cheerful and professional, and not READING a script in answering me.

Alternator was replaced and seals on engine and coolant. We are very well pleased with what CarShield has done to help us out. Thanks so much for all that you have done! And it took the place where we picked for them to get it done in a timely manner

I spoke with representative on April 11. Today is the 14th. I asked about upgrading from Gold to Platinum, wanted the same price offered to me when I bought the Gold. Representative said he'd get back to me. He hasn't.

In March my son called CarShield to correct a VIN error made. Rep told my son he corrected everything, said he transferred to other department and we'd get a call and receive revised the new Policy Plan coverage and would get booklet, card and policy within 10 days.... which did not happen. Apr. 14th, 23 Friday @9am - called to find out why we hadn't heard from or received updated policy information packet from Car Shield. I spoke with Mikayla who then transferred me to Specialist Chris's department. Chris is an exceptional Representative Specialist. I was upset by the time Chris got on the line, she immediately sensed that when I gave her my information and Chris decided to calm me down and had me take deep breaths and sips of water before proceeding to correct my policy.

A very satisfied customer here…thank you!!! We feel very protected with Car Shield and have recently recommended Car Shield to my friends. We have never had to worry about our car protection and for the money we pay monthly, Car Shield is affordable for anyone in our world!!

Water pump went out leaking, the replacement is expensive, I remembered the CarShield policy and asked the shop to contact your company. The shop was very impressed with the professional way the claim was handled. Because of the ease of the claim, I already have my car back and it is running like new.

Meghan is friendly and professional. She is very informative and a pleasure to talk to. Her concern for my complete satisfaction was refreshing and a relief to my understanding that my claim was in good hands. I was reassured that my PLATINUM policy would cover my malfunctioning Drive Train which was smoking and wouldn't go faster than 37 mph. It also had a terrible shake to the entire car. Usually, when I started my car you could barely hear it running and there was no shaking involved.

I'm a CarShield customer, but the car we were in wasn't mine. Still CarShield found us a tow on Easter weekend. Something we were unable to do. They worked to help us and stayed with us on the phone until help arrived. I tell everyone about CarShield.

I recently had to get a new card for my checking account. I called to notify CarShield about the change and make sure that my auto withdrawal would remain in place. The customer service representative was very helpful and informed me of what I needed to accomplish in order to maintain my account.

I called representative last week due to car issues. The service was rapid and in timely fashion, as well as great customer service, and concern I am very thankful and appreciative for the help and due diligence of the work that was done by the representatives that help with my claim.

I take responsibility for my own actions, but have buyer's remorse. I called my sons, and they counseled me to cancel the contract, within a 24 hour period of time. Every person I spoke with was customer friendly, courteous, and patient with me. I appreciate the time and effort of 4 different people during my phone conversations.

I had a pleasant conversation with the customer representative. She was very helpful in clarifying the cost and coverage on my vehicle. I called to cancel and decided to continue coverage instead. There is some peace of mind having this warranty. My car is a BMW and is 10 years old. Although I drive very few miles it is good to have the coverage.

Trading vehicle in for a new, your agent helped me to cancel policy. I am trading for new truck, will have factory warranty again. I will definitely tell others with my experience with Car shield, and when my new car warranty runs out I will be using car shield again.

I had my car fixed and I had to pay 189.00 extra for the job. I don't think I should have to because I pay 109.99 per month and then if I get my car fixed I pay 100.00 dollars copay. That's a lot of money.

Was heard from about my claim after 5 days! Told me about my claim and how it works! What was covered and the price of my claim! I hope the person heard my words nice and clear because my phone gives static!

He was very professional. I understood everything he explained to me. I'm so glad I got you! The way the world is going. It's hard to be content with what you want to have done. You guys take care and stay SAFE!

It was good and true I love walking in and paying what was promised. I tell others that very thing to when I tell about my repairs, they don’t want to believe it, man it been working good for me. Thank you CarShield.

Was ready to cancel the policy I purchased on 4/11/23 but due to the rep's knowledge I decided to stay and give it a try. I cannot comment on the coverage since it has not been 24 hours since I purchased the policy.

Excellent customer service. Associate was very helpful and completely answered my question. I would definitely recommend Car Shield. I have just purchased the extended warranty on two different vehicles. Car Shield has very competitive rates and offers other helpful services such as roadside assistance and help with rental car when needed.

Very helpful and considerate when speaking to the person. They were very knowledgeable. Took all my information and was very nice when I was trying to explain the problem. Took their time to make sure that I understood everything before submitting the information.

Deborah and Madison are superb professionals! They have the necessary knowledge and skills to process our vehicle protection policy flawlessly. They resolved the issue with data entry to successfully update the policy. Both reps. were very courteous, communicated accurately, clearly, and precisely. They "know their stuff" CarShield is a great program, well-worth the price, and the vehicle coverage is extensive. Thank you for a great product and a great customer experience!

My van's passenger door was stuck. And now it happening to the other side. Car Shield helped to repair the door by getting the motor replaced. I need the doors working and CarShield helps that to happen. I'm glad CarShield has other car repair options, other than the car dealership. I had an incident with the last repair done by the dealership. And so being able to utilize another repair shop is wonderful.

Please, send me another copy of my contract to download. I Need a copy of my contract. I am not able to download the first one that was sent to me. It says that the download failed. I have tried several times and by clicking both of the different areas it says to select if you want to view it.

I needed to make payment. I got all the help I needed. The rep was very friendly and helpful. All and all a very good experience. Thank you for all you do. I am so glad I have the coverage from CarShield.

I had to change my card pin number and the bank said it would not affect my automatic payment -- but apparently it did. I have changed the auto-pay to come directly from my checking account so this should not happen again.

When I made my claim, they were helpful at first. Got my car into a shop. Had to wait for my alternator to come. It didn't come until Monday when you all told me Friday. Then, I don't understand why I had to make a reservation and not you all. I couldn't get a rental, so I had to wait almost a week for my car. I didn't like talking to different people about my claim and had to repeat myself over again. I think you all need one person to have a limit to 5 claims at a time to ease all of the stress people has to go through instead of different people telling me something different each time I called. I am glad that you all pay for the most expensive parts. Make sure that customer service tell the people have to pay a deductible. One person told me I didn't have to pay a deductible and someone else told me different.

Calling to make sure credit card is updated correctly. Was able to have a discount with paying for 6 months at a time, very friendly, customer service is wonderful so far. Haven't had to use it yet, but so far we are pleased with the customer service.

The services were well handled and acceptable for my budget. All repairs were quoted for the plan I chose and deductibles were acceptable for the services listed. A complication however arose with the vehicle purchasing after the dealership declined the financing from Westlake Financial Services who approved it as I was notified by email and dealership of the financing beforehand of the approved financing. CarShield promptly returned the initial down payment I made.

What can I say. They were on a scale a10 way better than the ones I had before period. I feel I have saved a ton of money getting CarShield and when my battery died the young man was right there within less than an hour?

This warranty was discontinued due to the purchase of a new vehicle. However, I had one order, during my participation with this service, that was completed successfully without any administrative problems. I certainly plan on using this warranty program in the future!!

The representative I spoke with about my problem was being overcharged and incurring non-sufficient funds on my bank account. She thought my anger and rage about that. She showed compassion. She understood why I was angry and why I wanted to leave the company. She went above and beyond to save me as a customer. She did a great job.

My transmission will not change gears. I would like to take my truck to a shop to get it repaired am I covered for this? Repair shop is Atkins and Bobb Savannah GA. I've called them and talked to someone.

I had a very good experience with the agent. I'm sorry I can't afford this at the moment. I might be able to do it next year but at the moment. Hope to get an agent like I had this year next year. Thank again for the superior I received this year.

Had a dead battery. The lady on the phone was very professional and my vehicle was up and running in a very short time. Everyone was very professional and cautious. I was very very happy with my experience. Highly recommend!!

Well, everything was OK except for you all were slow getting the permission for them to fix my car but I finally got fixed and instead of paying for the five days of my rental you only pay two that’s not my fault. My car was turned in on Thursday and you are or was I supposed to OK it on Friday And you didn’t OK it until Wednesday and I picked it up on Thursday.

Janet was very helpful thank you. However, my previous 5 phone calls were extremely frustrating as I was unable to get any help or advice after my VW center (where I purchased my car) informed me that they would not deal with CarShield) and neither would 2 others in the area that I called. They said this was due to "terrible customer service" and frankly I had to agree as each time I called I was bounced from place to place with long holds and disconnected several times. The last person I talked with refused to allow me to submit my detailed diagnostics for review or connect me to anyone who could help me, just kept citing "company policy" and made no helpful suggestions, was clearly not listening to me and was what I can only call "politely obstructive". Not good, left me with a very bad impression.

The people I dealt with from CarShield did their job and no problem at that point. The vendor used was a different story. Had a 7 day turnaround on a transmission that ended up taking a month because of the vendor. Ship date changed and after several attempts to get a tracking number finally did to see where the transmission was at? No problem with the folks I dealt with from CarShield but with the vendor used there is definitely room for improvement!

My son got a flat in his BMW, called CarShield and they got a tow truck out very quickly. Representative was very nice and professional. Made sure she called me back to make sure all was good. Thank you.

The customer Service representative was exceptional courtesy, and handled my issue with professionalism. I am very satisfied with my experience with CarShield. I would definitely recommend CarShield to anyone needing an extended coverage Plan. The Customer service specialists are the best in the business, and they are extremely well trained to deal with any customer service issues that may come up.

No shop or dealership wanted to accept Carshield so I called in and your employee found me a great and fast, beyond helpful shop an hour away. S and W Diesel in San Saba had a great guy named Taylor work on my Jeep. My car went in on Wednesday and was ready by Thursday. This shop was 1 hour away but they are amazing. Thank you.

I am very pleased with what is being done, they are presently waiting on parts and hopefully they come in and be placed on my vehicle. What's nice about CarShield is that you have the freedom to take your vehicle to the mechanic of your choice, which is very professional.

Heater on passenger side of my Explorer wouldn’t work. Was fixed under my CarShield warranty, and it works like a charm. Car Shield covered the cost, minus my deductible, and it saved me hundreds! My SUV has over 112,000 miles, and with Car Shield coverage, I hope to make it to 200,000 miles!

The associated was very knowledgeable and caring which is greatly appreciated. I felt like I was appreciated and not just another client looking for help. Thanks for listening to my needs and being my Car Shield provider. I can truly say that my family and I trust car shield to provide excellent service.

Truck was misfiring. Don't know what's wrong with it. I called roadside service. They promptly came and got my vehicle and took it to a repair shop in Poplar Bluff for the repairs that is needed. That way I will be back on the road in no time. At least I hope. Thank you so much.

CarShield has always fixed whatever that was covered under warranty. I have never had any problems with them. They have stood by their word with me for years. I have been a member for years. I have good experiences from them for fixing my vehicles.

I was considering cancelling my account in order to switch to a different company, but was given some very good help. I decided to stay. The customer service agent listened to my situation, gave me some good advice as well as the Friends and Family discount.

Although I have not had to use the service, I am confident that it is available should the need arise. The people I have spoken to have been very helpful and helpful friendly especially when I moved and wanted to ensure my coverage moved with me.

My first use of CS was when my car broke down & wouldn’t start right at the Chevy dealership. CS took care of the problem it took a while to get the parts. My second use of CS was when my water pump went out, everyone was courteous & knew of CS so that makes things a lot easier and relaxing moment. CS is very good for my Chevy because everyone wants to buy it, not ready to sell still enjoying my Chevy to the utmost.

I am loving my auto warranty, it's taking away my car worries and what could be better than that... I am going to recommend this warranty to the rest of my family. My daughter already accepted the invitation and called for her vehicle

I was highly impressed with the customer service provided by Hailey, and she was accommodating and professional. She was patient with me. She resolved my issues and explained everything in a calm and professional manner. I understood everything, and I wasn't stressed out by the end of the conversation. Once again definitely impressed and satisfied. Thanks, Hailey!!!

Leila convinced me to keep my insurance protection and even gave me a 30.00 a month discount. Win/Win. She was helpful, kind, knowledgeable and sweet. I hope I never need to use this for my Lexus, but if I do, I feel confident thanks to Leila's expertise.

I am so happy Car Shield was there when my transmission went out! I am on a fixed income and when I decided to sign up for their services I didn't realize how important they would be to me!! Their rates are reasonable and you really need to sign up. Car Shield will save you money and make your life so much more enjoyable, when there is no worry!!

Heather was most efficient with taking care of me with the payment and monthly auto deduction. She actually gets my 5 stars. I have yet to be able to use the warranty coverage to be able to really recommend. I have called in the past to see if the repairs were covered and never got approved.

First the good. I was researching extended warranties for a car I was purchasing. I left a message on their site and they contacted me the next day, a Saturday. I spoke to Lucas who was extremely helpful and low pressure. I told him from the beginning I wasn't planning on making a decision during that call and he still took the time to explain the process and answer any questions I had.

Excellent experience with Car shield helping me with getting my car fixed. Will let people know about my car shield experiences and hopefully they will join the network and and have the experiences I'm getting from you guys. In the future would continue to use these services. Everyone is helpful and polite in helping me get the complete services I need.

Initially it had a clonking noise when first started, then it began to make a whining noise while driving the auto. It after a while the vehicle acted as though it was acting sluggish going forward and in reverse as well.

Customer service was perfect!!! The representative was very helpful!! She was caring, understanding and thoughtful!!! She was a very good listener and extremely helpful!!! Very good service!!! Fantasic customer service!! Perfect, perfect!!! Running out of words to say!!!! Perfect, perfect, good job!!!

I have only had the opportunity to speak with someone on the phone about the service and they were very helpful and the attention to detail was great. I would recommend this company with no problem, no hesitation. I also look forward to seeing how quickly they respond when the need does arise and I have to call for service.

Every time I call to request information or make a payment; everyone is very helpful and positive plus polite. I really enjoy having coverage with Car Shield. There are no trick answers or waiting on line for forever. I get a response quickly and on a timely manner.

They are absolutely fabulous and helping with your coverage letting you know when to start, how long you have to wait and you know everything that is covered with your plan. Getting all your information, address and phone number And let you know about roadside assistance.