CarShield Reviews

Car Shield & Towing Company (D & D Towing of Ocala) were excellent in all aspects of my car problem's needs. Prompt/Knowledge/respectful with all requests and received excellent response from both especially with it being a Sunday along with rain. Special Thanks and appreciations to both for kindness and prompt service provided by both Car Shield and D & D Towing of Ocala. Highly recommend both.

Replacement of timing chain and left axles. I was very satisfied with the service I received from CarShield. They took care of all my repair work. I would recommend car to all my family and friends. The agent were very helpful and attentive to my needs. Thank you for your fast response to my repair needs.

Great service. Well I like it so far. We'll recommend to a friend. Good customer service. Take their time and stick to their word. Will recommend a friend family I love. CarShield works fine on two cars. Thanks Car shield. We'll be back again. My sister's on her way to car shield.

No issues, everyone was super helpful and friendly from first call to second call. Car fixed on 2nd day. Mechanic got paid and I paid the deductible. VERY happy with the service. I have total of 3 contracts with CarShield and have now filed 2 claims with 2 of my vehicles, still a satisfied customer.

Called to ask if I could receive some of my towing services reimbursed to me. I was given guidance and given fax number to submit my receipt. I was also given the email to the claims department. The information was very helpful. All of the representatives were very polite and helpful. Thank you for your help.

I called one of your operators to check if I was updated with my coverage and I was. I never had a chance to use it, however, it is good to have back up plan if ever needed. I have complete insurance on my car and never have had an accident but I want as much insurance coverage as possible if and when I do.

The young lady was very helpful finding a repair garage that is near me. I believe the starter in my car is the problem. Being a Friday evening, there was no one available so she will follow up on Monday morning having my car picked up and taken to the repair place.

Customer service excellence was provided with patience towards the process of filing a first time claim. The representative was kind enough to go over each step and what to expect going forward. She understood the additional stress placed on me and did her best to assist me in a timely manner as I was missing a doctor appointment due to car issues.

I asked questions, received answers in a timely and professional manner. I really appreciated the customer service representative that assisted me. As a Senior Citizen, who is a Social Security recipient, I need to the most value for my money. So. I feel that The National Labor Guide, which is used to determine how much Car Shield will pay towards parts and labor, should be updated.

I experienced exceptional customer service yesterday and today. Very friendly and helpful staff. The guy I talked to last night was very knowledgeable. I'm hoping that this will give me the added protection and peace of mind for my vehicle and the safety of my family. Thank you Carshield. I look forward to working with you guys should any issues arise with my vehicle. Thank you for the coverage at a fair and reasonable price. I appreciate you guys. I will definitely recommend you to my family and friends. I also support your program at my repair shop. Carshield is one of the best and easiest companies to work with as far as warranty claims go. I can see why they are rated as one of the best in the Nation.

Took until day 2 for claim to be approved. Other than that a very positive experience. Treated well by the garage I went to, apparently took until day 2 for claim to be filed because of time zone. Customer service should be aware of this issue. Also I planned on getting a rental car which the garage I chose didn't have on site.

Lane’s Tire &Auto Care in Parker, AZ replaced two engine motor mounts. They gave a complete labor description of what they had done. Also, had transmission fluid flushed, which included flushing, a transmission, cooler, cooler, lines, valve, body, and torque converter. I am very pleased with their workmanship and knowledge. I would recommend them.

Very helpful agent. I had a car maintenance issue, she didn't hang up until she got to the bottom of my claim, even calling the maintenance repair facility to ensure that they know that my claim was approved. Great customer service. This is a company that I recommend to all of my friends, because of the great service that I received.

Confirming account. Didn't know if I still had an active account with you...Wanted to make sure if I had a need for repair, I would be in order. The person who helped me was speedy, efficient and helpful. I have not need to use my service with you but you never know.

My response to the above question. The 5 stars above is a response that does represent how I feel about the quality of service I received. That person is a very valuable asset to your company (and to the human race). She was knowledgeable about my problem, and the solution, and personable, patient, and overall a perfect employee.

I had no problems with the auto mechanic's interactions with the CarShield claims department. I first called CarShield and they confirmed that the suspect part was covered. They proceeded with the scheduled repair and the automoblie is repaired functioning wonderfully. The claim process was done on a quick & timing manner.

Only concerns were with the Turnaround time for my claim to be processed. Some problems between the Automotive shop and Claims company. Mainly communication between the Adjuster and Automotive shop. Paperwork. Phone Communication and Estimate of the Vehicle been sent to the Adjuster and The Adjuster time to Reply back to the Automotive Shop.

This is my first time that I used Car Shield. So far everything that I saw in Car Shield commercial has been on point, has work for me with no problem and no issues. Car Shield has put in place rental car if my car is not able to be driven. They are true to their plan.

The lady was very helpful and answered my questions and was direct and to the point. I just feel like she could have been a little more personable. I like to hear a friendly voice. I'm speaking my hard earned money and would hope to at least be able to spend more than a minute. I felt very rushed,

My Bank account was locked down due to password confusion. This caused payment rejection. I received email informing me that I needed to make a payment because my account had been locked. The email stated that I needed to update my payment information. I called and updated my payment information as instructed. The process was quick and basically painless. They also checked to see if any other information needed updating. Currently both of my vehicles are covered by Car Shield.

Customer rep was very helpful and knowledgeable. She gave a detailed explanation that I was already listed on the account and that there was no need to change the account. She was very courteous and helpful. She was very helpful and still gave me the choice of switching over. I agreed to let it stay as is.

Like I said before, I've paid 2 months before eligibility for coverage. Ask me again when/if I make a claim. I don't agree with paying for 2 months without coverage. Being able to speak to a PERSON is very important to me & I got through quickly.

You guys rock, Thank You. Able to get my account set back up after a disaster on my end! The phone call was easy, the reps were very helpful to me and it took very little time to do, thank you again for all your help!! Please know that I will definitely refer my friends to CarShield!

I have issues with my car in the last 2 weeks, with my alternator R&R motors time guide, my AC system leak and then spark plugs, ignition coil. I cringe every time the bill comes. Oh no but having Car Shield on my side made things bearable to handle, being on my side making shore that the alternator was under warranty and making the Garage take care of the bill. Thank You for having my back in a man's world for going into a Garage, I had someone on my side.

Great Customer Service. I have just begun with CarShield. Time will tell if it is a wise investment. So far so good. Thanks to Mark for taking the time to explain things to me and to Ruby for helping when I called back with my correct odometer reading.

Awesome on-boarding with Derek. Knowledgeable, understanding, and answer all questions. He was very attentive to my needs and allowed me to be aware of all services provided. Will recommend to a friend. I just wish the monthly payment wasn't high but I rather pay that than $2K-$3K in repairs that I'll never get back.

I spent a good deal of time researching most of the car warranty companies. I narrowed my list down to CarShield and Endurance. Eventually, I bought the Diamond coverage which is CarShield's best coverage. The one which is the closest to Bumper-to-Bumper coverage that they offer. With most if not all extended car warranties customers have 30 days to review it. If you are not happy with the coverage, the things that are not covered in the warranty or customer service you can request your money back within the first 30 days. I had a list of questions about CarShield's Diamond coverage. After I asked my questions, I came away saying half my questions were not answered. I do not like ambiguity. I felt like the warranty was not going to be as good as I thought it would be.

I Thank you for helping me with my payments. You have given me a month to get my payments up to date, and I Thank you so much, I’m working on it and come August I pray, I have my payments up to date. Thank You! Willie **

I called to check on coverages on my vehicle for clarity of what and what is not covered prior to taking vehicle in for service. This was very help in the planning of the budget for the services needed. I know now what is covered and I will have to budget the grand to get my air condition evaporator coil replaced and the fuel system codes taken care of because these are not covered so I am having to budget at least 2k for repairs not covered by my plan and I am not able to upgrade coverage.

Agents were professional and answered my questions. I had my car towed from breakdown location to my home and that was $125 so I don't think this was cover but everything else seems correct. I would recommend CarShield to friends and family.

I've been a customer for 4 years now. The staff is very professional and helpful when I call. They are able to provide the information needed. I was able to use my services once and I didn't have any hassle using my package to cover the expense. CarShield is awesome!

Had to change automatic payment date due to not having enough funds available and did not want it to have insufficient funds for my payment. Thanks for the help. I would definitely recommend your service because I have had it in the past on my mini cooper and never had any issues.

Marshal at Brakes Plus/City Garage was very helpful and consoling to this 78 year old with cancer and car repairs required. They provided Lyft drivers to get me back and forth to their place of business on Westchester in Grand Prairie. Very positive experience for my first use of Car Shield protection.

I received a email stating that my account would be cancelled if I didn’t make a payment by 6/19, made the payment of 157.99 on the 17th, I was also told by me making that payment it would push the June payment out 30 days, so I’m thinking I’m covered so I call a few days later to make sure I was covered only to find out my account was cancelled due to nonpayment of late fees. Then on top of that I was told I owe for chargebacks which I never heard of, so I just signed up with Endurance, Carshield has very poor customer service and I will not recommend Carshield again because make no mistake about it I am asked all the time by friends and people I encounter about what extended warranty I have because a lot of associates and people I encounter buy high line cars and they need coverage.

This company is miss leading customers. Most Auto repair or dealers won’t use them. I can’t believe actors like Ice T could be in commercials for such a terrible company. When you have to cancel them the reps are pure sharks and will say and try anything so you hang up or not cancel. Bottom line they make it sound like you are covered but you're not. I can’t believe this company is still in business. Shame on such a fake company.

My service was done by the wonderful Repair Shop. I was the person who has Car Shield. My Sister told me about your service some year’s ago. Other companies are trying to bad mouth you guys. Now I know they are not telling the truth. Thank you again.

I noticed my truck was starting to over heat. I took it into the local Ford dealership and was informed that I had a failed water pump, I contacted Car Shield and filed a claim, I gave the local dealership the claim number, from there Car Shield and the dealership handled everything. My truck was repaired and I was on my merry way. Only thing I had to pay was a small deductible.

A refund remaining balance is due us within five business days of completing and sending an email into office due to my husband and I trading our 2020 Chevy Silverado in for a 2023 Honda Accord. The amount will be put on the credit card we used for the purchase of this warranty paid in full.

Had A Wonderful experience with the agent. He was polite and patient with me. Very knowledgeable about the situation. He deserves a Raise in pay. Maybe give him a better position at CarShield. It would be an appreciative for the employee. He was so understanding about the problem I was having with CarShield. He should be promoted to a Supervisor position.

When I contacted CarShield yesterday I was absolutely amazed at how nice everyone was that I talked to. The woman who helped me and I am sorry to I didn’t get her name, was so funny and thorough. She made me feel very comfortable talking to her. She was not pushy. She was reassuring and answered every question I had with no hesitation. She was extremely knowledgeable. A very enjoyable contact. CarShield has a jewel working for them!!

I was talked into getting CarShield by a friend and I am so thankful. My transmission went out and I filed a claim. The representative I spoke to was cordial and advised me of process. I received notification within 48 hours that my claim would be funded. The invoice amount was over $4,000.00 and all I had to pay was $100.00.

My truck's transmission started getting extremely hot and then it started to go out. FINALLY AFTER A HOT TEXAS DAY IT WENT OUT!!! Thanks to Autoshield for taking care of my truck. BUT BE ADVISED ANY PARTS OR LABOR OVER THEIR ESTIMATE IS AN OUT OF POCKET EXPENSE!!! 2K FOR A NEW TRANSMISSION.... Autoshield is paying 4500 and I'm paying 2k... Sucks.

Brayton, I think I'm spelling that correctly, was very helpful and handled my request perfectly. I called, made my request to him today, he was patient and respectful. I called before to someone, and they weren't really able to help me that day. But this customer service agent did. I was calling to receive my employee discount from my corporate job. Really appreciate his help today, he deserves a raise and a promotion!

I had planned on canceling my policy due to a change in our family income; however, my representative was able to discount my monthly premium to a price that I will be able to make in my monthly budget. It brings peace of mind knowing we still have coverage, especially at a time when money is tighter.

I was pleased to receive information on the auto service I was familiar with to service my car. In this case my engine light went off and the auto service could not do anything. It was good to know if I had a problem with the engine; I can return for servicing.

I am nothing but happy with having CarShield by my side. I can say that my experience has only been smooth and very supportive to my vehicle's repairs. I am lost for words and cannot get to the phone fast enough to refer others. CARSHIELD, A++. I am very happy with my choice in going with Carshield as a customer.

Call to see if a part was covered. This was my first time I had to get a repair to my vehicle and the person answering was very helpful and nice speaking on the phone. Did not have to wait long on the phone. I am very pleased with the help so far. I will be letting others know what a wonderful experience I had.

Having the Repair Facility & the Extended Warranty Co CarShield getting it to a Go Ahead was slow. I’ve worked on cars and built them. I wonder if the cost of taking a transmission apart to repair on site is cost effective. Well for the customer replacing NOW WOULD ELIMINATE VEHICLE RENTAL ALSO

The rep that I spoke with was very helpful, even though I cancel my coverage, he offered me new coverage on my new vehicle. Explain that I could have both and if my warranty would not cover, it may be something that CarShield would cover. He was very nice and helpful.

You are trust worthy, I trust you with my car, thank you so much. I didn’t know about your service until my son told me about Carshield, I’m so glad I signed up. I will tell all my friends and families. Anything can happen, and you are right there to help, again, thank you so much.

While on a road trip, I had the displeasure of a breakdown on 95 in heavy traffic. Not a pleasant experience! However, when I called CarShield, their reps were quick to respond to my dilemma. I was able to find a mechanic and get the car repaired without much inconvenience. But, the coolest thing about the situation is that when I needed to take the car back for a follow up because it needed further service, CarShield facilitated by advancing my call to the mechanic, which made it a much more pleasant experience. I am very pleased with the customer service CarShield provides. One who favors warranties, it's one of the best investments I have ever made. CarShield, thank you so much for quick, compassionate, and professional service with integrity!

It is quite disconcerting to continue to receive notifications that my account is late/overdue. CarShield is paid monthly automatically by my bank. This error occurred because CarShield changed their accounts system and unfortunately all accounts did not transfer. So, the reason my account was not paid was because of the error on the part of CarShield's new system.

She was nice, friendly, respectful and took care of my problem in no time. She was happy to help me and explain to me about my payment and when it’s was due. And told me that it will be process in 12-24 hours and that it was okay to make my payment early. Love the vibe and respect that she gave me as a customer.

Great experience so far. Customer service representative was very helpful regarding the procedure when I take car to dealer for repair. Will advise regarding the coverage and service as I complete the process. As of now, I anticipate a good experience with the whole process. I will rate the value and coverage when completed.

I had to have a tow because my something fell out under my car. So, they came and got my car. We took it back to Nissan. Now I'm waiting for them to call and tell me what's wrong with it. This is all I have right now.

I was calling to see if they could apply one of two codes received via email to see if could save more off premium payment amount per month but neither one saved additional but is closer to $100 per month but last agent spoke to got it done to 119.95 down from a $139.99. I thanked her for that and then finished out that business to account then she let me go and we disconnected the call.

My interaction with the customer service and with American warranty both was fabulous. They both took care of my problems I had. No arguments from them. They covered the things they were supposed to and they said no to something wasn't in my contract. I understood that. I would definitely recommend them to anyone and it's great that we have a company like that that can that handles high mileage vehicles and stands behind it so I definitely give them kudos and I think it was great.

When trying to update payment info for my 93-year old parents, several cards didn't go through — all were valid. Our rep noticed that one did, but couldn't tell which one. He kept checking the system until he had the answer, calling back twice to make sure we knew which one was safely on file. Over-the-top service, for which we are grateful!

All went well and successful and explained well in order to avoid any confusion for the two cars listed in me and my wife. Also help with the billing company as well to iron out any problem with submitting what appears to be duplicate charges for two different auto under one account.

I needed some questions answered about Roadside assistance towing. The lady talked to a couple of towing companies with the out of pocket expenses and when I hear from my repair person I will call back to get the car towed to the shop. The tow was ready today but we need to get a hold of our repair person.

My experience was quite pleasant. The customer service representative was receptive to my call and very willing to assist my request. My record was updated as I wished. I had no issue whatsoever. This was my first contact with CarShield. As I stated, all went well. I was quite satisfied.

My alternator failed and was replaced w/out any hassle. Appreciate each contact w/ Car Shield that each rep was professional, courteous, knowledgeable, efficient. The referral was close to my home and returned my car with a quick turn around. I appreciate my first contact went so smoothly! Thank you!!.

I spoke with Alexia and she was very professional and changed my mind because I waited over four hours for a tow and they tried to charge me $320. I wasn’t very happy. I was going to cancel. I have never claimed service to my car but I thought my front end was damaged. It was my tire so I had them both replaced but the experience left me wondering about CarShield. Thank you.

Requested tow to service center for a diagnostic testing of possible starter or alternator replacement. Vehicle only clicks when ignition is turned on. No prior indication of any existing problems. First claim on this vehicle. Representatives were most helpful seeing that my questions were answered and clearly explained. Very satisfied with process.

I'm blessed not to have been in a position to use my policy as of yet but I've always had pleasant experiences with the agents I've dealt with. Thank you CarShield!!! I would and have recommended CarShield to others. Especially those of us that don't have brand new cars. Customer Support is very professional and helpful. I would like a little more coverage but then again I have a 16 year old car that has almost all original parts so as I said earlier, I'm blessed I have not had to put her in the shop and use my coverage yet. It gives me a piece of mind knowing that CarShield is there for when I do need it in the future.

Called in as I traded my car this weekend for a newer vehicle. I wanted to get the coverage transferred to my "new' used and Tabitha made it quick and easy to get my coverage switched over. She was friendly, made it a enjoyable call and handled it all over the phone quickly. Appreciated her politeness and listening to my details, her taking the time to congratulate me on my baby on the way.

They help me get my a/c unit on my 2015 1500 ram which went out on Saturday and all shop had close, I call CarShield on Monday and got a list of repair shop that I could take my to. I call the dealership for ram dealer and took my truck to them. They call carshield. They got it approved and they had to send a evaporator it the truck and all I had to pay was the different.

Inquired about getting my air conditioner and sunroof fixed. The air conditioner does not blow out through the front vents. The air comes out through the vents at the top of the dashboard. I opened my panoramic sunroof and when I went to close it, the glass closed but the inside top would not close all the way. It got stuck halfway through.

I was notified in January 2023 that CarShield has a six month coverage plan that would save me some money. I signed up for the plan. A representative of Car Shield called to notify me that it was time to renew - which I did. The Associate I dealt with was very courteous, pleasant and friendly.

I would supply 5 stars for coverage but in terms of the rental option, the customer is left out of the equation, and it can become very tedious for the customer who only knows that the car is not back. The rental option states hours that the vehicle was worked on but the customer does not know when the job was called in by the repair facility, and the customer does not know how long the repair facility estimates for the job.

The engine started making a loud tapping or rapping sound and the oil pressure warning light went on. We pulled over and had it towed to repair facility. Called CarShield, the representative was very helpful on the phone. Advised me to have the car towed to the repair facility I had chosen.

Excellent customer service on the phone. This kind of service is what keeps your customers happy. If you want to be number one in extended warranties you are heading in the right direction. Keep the right people on the phones. And you will have satisfied customers and new customers. Make sure your people do what they say they are going to do. I had two of your salespeople that lied and did not follow through. There are other extended companies out there just remember that.

My ONLY issue is how long it takes for the repair shop to get helped when working on claims. They have to call in and be on eternal hold or transferred back and forth which is valuable time when we are all just trying to get repairs done. A repair facility should not have to spend 1-3 hours on the phone to get approvals or a adjuster to come out. Each time I have used my plan; I hear complaints of long phone time. If it is not convenient for them to use, why offer it? I understand since time is money. They are doing hours for repairs and now also have hours in phone calls. Just my experience that should be improved. Thanks.

Carshield is fake..NEVER I mean NEVER sign up. All dealerships and most shop do not work with them because they don't reimburse them timely. Wanted to use the dealership to fix my car but all the dealerships said they said they don't deal them because the car can sit at the garage for a month for non payment. They are also very cheap and they want to use super cheap less quality parts. I had the Diamond membership which should cover my transmission but when I had an issue after paying religiously monthly, they refused to repair saying there are only certain parts of the transmission covered. They lie to you about the parts covered until a fault develops. Avoid them like a plague. It's a scam.

The customer service was excellent and now I was able to trade in this car without losing any value on my car. Car Shield was very helpful and gave me a peace of mind in driving my used car. Turned out I needed some work on my car and it really saved me lots of money.

Thank you, Car Shield. At first I didn’t believe but now I’m a believer thank you. We had Car Shield for a couple of months and the timing chain started making noise, We took it to the dealership and car Shield took care of it, thank you again. It’s works it true, l not sure how to express my gratitude for y’all inventing on creating Car Shield’s.

The experience with CarShield was good, but the claim administration was cumbersome and lacking. The GMC dealer was kept on hold for far to long. That type of service will lead to providers leaving CarShield.

Christine was so helpful & she answered every question that I had in a professional manner & it was so great to speak with such a helpful customer service representative!!! I hope other customer service people will learn from her!!! She was so helpful & listened to every word that I said & she was so helpful & responsive to each & every one of my needs concerning my vehicle repair!!! I wish other people were as helpful as Christine and she went the extra 100 yards to answer each & every one of my questions!!!

The mechanic shop that I went to is a disaster. My car is just sitting outside in the sun. The business is closed. I just feel lost, no way to get around. The phone number doesn't work. It's out of order I was told. I would not receive my car until Monday afternoon. Only thing it is the water pump or the radiator or a hose and no one's there to even work on the car. They haven't called the car into you all so I'm here at home with no car.

I found Carshield to be very helpful when I had an issue with my car. No problems at the Dealership when they were called regarding my Jeep. However, I have purchased a new vehicle. But would recommend Carshield to my friends. My husband has Carshield also and we are keeping his contract. Thank you.

Bogus, they are not approved by the BBC. Better Business Bureau Consumer affairs. I was trying to make payment and was routed to Omega1 company. They wanted to activate new account in order to get my refund. They said Carshield was out of business. I didn't want to activate with them.

Representative was professional and courteous. Great service! Dropped a vehicle and added a vehicle. She made sure I understood everything she was telling me. Made sure I had my contract number. I would recommend CarShield to my friends. Service was great! Very polite . Thank you for being Awesome! Great great great!

I received a notice in the mail and made a phone call. I told a manager my mileage and was told to drive 250 miles in 40 days. I did and called back and told them I drove more than 250 in less than 40 days. I am very satisfied with your insurance..

I called to see where I should have my car towed to get worked on. Very Helpful, they also gave me a name of a towing company. I called them and they was here about 15 minutes. The driver was very pleasant. I called the repair shop and the person was very pleasant and told me to have the car towed to them.

DON'T BUY THIS COVERAGE! I would give them a zero if I could. I grilled their salespeople about coverage for my convertible top and was promised it would be covered if it broke. Well, it broke and now they are pointing to a place totally buried in the contract that seems to list every single part of the car (and I dug through the contract with a fine toothcomb before purchase) to say the break isn't covered. Now, not only am I out the $120/month for the last six or so months, but am faced with an $1800 repair bill. The car isn't driveable because the top is stuck down. I asked for a refund and they won't do that either. Oh - and this is after being given the run-around and being hung up on by the plan administrator (American Auto Shield). I have the "diamond" coverage, but I think what that really means is I pay more for nothing in return.

The person that answered my call was very helpful, unlike the first person I connected with when I signed up in the first place. She was extremely rude, and I almost didn't sign up because of her, but I still did because I know that this is a good service. The recent phone call I had was much more pleasant and helpful.

Had to update my payment. So the representative was able to update my information and even convinced me to pay 6 months in advance. It was a great experience and I would recommend you all to my friends. She was very helpful to the issue and confirmed everything with me before running the payment just to make sure I wanted to pay the six months of payment. Thank you so much for the help and for having a solid team to help the customers that are in need.

I absolutely recommend CarShield to everyone! It saved me hundreds of dollars and I didn't have to wait days or weeks for claim processing. Everyone was nice even had option to get rental car, just awesome experience. CarShield is a must have if you don't have warranty on your vehicle. This was my first time having to file a claim and I was impressed.

I'm not understanding how it works with CarShield and the shop. Shop won't take used or shipped parts so how is the consumer satisfied by spending more money to get the parts which CarShield will only pay little to nothing leaving the consumer out pocket cost going up plus their deductible. It doesn't make much sense to me. As the consumer I want my car fixed as I pay my monthly fee every month and has been a valued customer for years. I'm just now showing to use the coverage anyways. I need some type of resolution or I will be going to the Better Business Bureau. I look forward to resolution. Thank you!

Still very happy with the process. You guys make it so easy. I've been with your guys for many years now. My Chevy truck and now my Honda when I got work on my truck it was easy. I tell everyone with a vehicle that's has a warranty that's up to check your guys out.

Having Car Shield is one of my best choices ever. They just saved me over $6000 dollars. Thank you for your prompt service. Every person I spoke to was very knowledgeable and courteous. My claim was handled promptly. I am one happy customer. Thank you again. I recommend Car Shield to all my family and friends.

Transmission failed, car was fixed, paid deductible, everything worked out fine. Thank you. A good job was done. Everything was taken care of. Really appreciate it. Things were simple and everything worked out perfect That was communicative. Everyone stayed on top of the situation. Everything was taken care of in reasonable time. I am very thankful. This is a great service and I would recommend it to All friends and family

I loved that you try to do your best at all times. Yet I feel that I sad to go. If you can have better communication with you on all their issues. I would love to come back with better hope that you can have better service in the future.

I took my car in for service and presented my CarShield info. I got a call back next day from both Carshield, and Day Heights Automotive, (The place where I took the car for service...) Indicating the amount in which both would pay. The automotive company was even willing to provide pay plan.

They were very kind and solved my problem without much setback and with the highest quality parts and labor. Thank you very much for your patience and kindness at all times. The only thing is when calling that the options are not very specific about what you need and you have to go through several operators to guide you with what you need but they are all very kind and help when asked.

My bank card was canceled and a new one is being sent so my payment will be late and the rep was very helpful. I appreciate it very much and should not be charged a late charge. I want to thank Sarah very much for her time she was very helpful, I appreciated her very much.

I have had my car under warranty for over a year. Never used it! Transmission went bad. They only offered a used. Said if I wanted remanufactured I'd have to find it myself. Then to add insult to injury they sent me to get a rental to replace my Cadillac and only offered a 40 dollar voucher! Not enough for a basic economy vehicle. I have a Cadillac under warranty and they couldn't even offer a similar luxury vehicle. Wait not enough for basic economy! Sad I have to come out of pocket for my rental. Sad state of affairs. I'll be sure to spread the word.

Great Customer Service. My car went down on me and the reps at AAS were glad to assist in every way including going out of their way to make my day as pleasant as possible. I have been stressing because my car is down, but AAS claims let me know they have my back. Thank you very much CarShield.

Car shield is a rip off. I bought a vehicle, used, and I told them that. Two months after the purchase I had a problem with the front end. After taking it to the shop they recommended and getting the estimate, they refused payment. They said that it was a preexisting problem. What? I just bought the vehicle. Get insurance thru Endurance. CAR SHIELD IS A RIP OFF.

I received a call initially to update my expired credit card. The representative was very nice. He updated my information & answered all my questions. Then he offered me a additional discount with my current coverage. I paid in advance & I saved about 20% more with my coverage for 6 months. I was extremely pleased & it definitely made things lot easier. The call went very well & my life a little easier. I will definitely keep my vehicle service plan with Carshield.

The agent took my information and processed my payment. She took my new address and updated this information as well. The agent explained when I would see the payment on my bank statement as well as the next due date. She was very business-like in her demeanor. The agent answer all of my questions.

I was very happy with my results. My agent was very helpful in getting me exactly what I needed. She found cheaper coverage to fit my budget. She got me on direct payments like I wanted and helped find suitable towing and rental car coverage for no cost. That’s a good selling tool.

I’ve moved my payments a couple times but they never offered to defer any payments or any extensions. I’m going thru a hard time now. So, I might have to let it go and pick it up later. Been with them a little over 2 years. Never used the policy. Can’t commit on the service.

I was told by a car dealer that Carshield would not cover my AC repair so I called CS myself and found out I was covered! Imagine that! Led me to page 14 of my contract booklet, offered to call the car dealer but I ultimately decided to contact them myself. Very helpful, didn't have to hold long at all to talk to a real person. Loved that!

Was treated with respect and handled very professional. I would recommend CarShield to anyone, it has been a very good experience. They always have your best interest at hand. When making a claim they make sure that you receive the best p and installments promptly. They have my highest stars, go CarShield.

My experience with CarShield was very easy and assuring. Very good customer service. After working in customer service for years in a variety of fields, I found that car shield customer service is what I instilled in my staff. Very good car shield!!! I am so pleased that I decided to go with car shield. I am recommending that my son call car shield to receive coverage.

Everyone have been helpful and worked as fast as they could.. The claim was handled quickly and worked with the repair shop without delays. I had to get a rental and I wish I would have remembered that I could have had that handled thru CarShield also, but I tried to take care of it myself and get a refund..

Engine Failure Service Now doesn't always mean engine failure. It could be just part of the engine. It could be a belt, the coolant pump, the coolant filter, or anything connected to the engine. We were lucky it was just the coolant pump. We were also lucky we took it to a very good dealership.

Called to see if CarShield repaired or replaced Head Gasket or engine. Engine Coolant light keeps coming on and have to get it topped off. Talked with Alexis and she said these items were covered. She is to email me a list of car repair places to get the car fixed.

I wanted to know if my policy from CarShield would cover the issue of my key being stuck in the ignition, and it's not. I further discuss this matter with the representative and she explained that it's considered a mechanical issue. Therefore, it wouldn't be covered towards any repairs needed. She further stated that she can provide a copy of my policy so that I can see what is and isn't covered for my future references.

I had been hacked on my US bank account and I had to close out all of my accounts including the one that had my automatic payment was coming out of. When talking to the customer service rep, I had a very good experience. The Rep knew what she was doing and had all the right answers for me.

Very helpful very friendly outgoing help me register to get a rental car. Very courteous. Took time to help me what I needed. Definitely would recommend to my friends and family okay. Car Shield is a very good warranty company. Definitely would recommend to friends and family. Thank You very. From Terese.

General review so far my experience with Car Shield has been great. I am actually going to try to take advantage of my ex warranty as I am having issues with acceleration and I have a question. Does my Car Shield agreement cover diagnostics charges? Please advise. I would like to get this taken care of as soon as possible.

The help you gave to me, and my wife was very good. I'm on social security so the price for my budget is tough for me. Regards Wes **... So maybe in the near future I may have to drop the coverage. I really don't want to drop your coverage, but my finances may force me to do just that.

Switched policy to new car. Gave me better policy coverage at same price I was paying. Went from Platinum to Diamond which covers almost 95 % of the car. Couldn't ask for better coverage. Would recommend Car Shield to my friends and anyone looking to save money on expensive car repairs.

Was very pleased with your advisor calling me to inform how much they were going to help in repairing my transmission from Rayco in Scottsdale. I was informed that for the owner of Rayco to replace my transmission with a NEW one from Toyota I didn't get a NEW one. I got a rebuilt one and I had to pay $2700 on top for you paying. Will never go back there again.

Awesome extended warranty coverage. I have done my research and till this day have yet to find a comparable option. Great package value, Always there when I need immediate service. Service advisors are always kind, friendly, professional, and willing to assist customer in any way they can. Would recommend you join the community. It's well worth the investment.

My starter in my 2012 Volvo went out. I called CarShield to ask if it was covered. They said yes but once the dealer called and ask about the coverage, they only cover a portion of it and labor… Which I did not understand since I said, my starter was under warranty.

Never take insurance from a company that is definitely a money trap. With my car, whose maintenance is done regularly, while I was moving on the road, the engine malfunctioned. I waited exactly 1 month and the CarShield said that I could not have my car repaired. I will apply to the court and settle accounts in front of the law. My car broke down under insurance. I will send the maintenance bills and most importantly the videos of the failure that I experienced while driving on the road and which is not caused by the driver, which is completely under the responsibility of the carshield.. Never take out insurance with this company.

CarShield authorized the repair on my 2014 Nissan Pathfinder and I am glad to say the Nissan Dealer took care of the problem and the vehicle is running fine. When I took out the warranty coverage on my Nissan I hadn't experienced any problems so was glad I trusted my instincts. Thank You CarShield.

My agent was great. I was sad to come to learn that the warranty is only good in the event the items under the warranty fail or break. My motor mounts were eroding and needed to be replaced, I was under the impression car shield covered preventative maintenance. Thank you. The agent was great in answering my questions. She was very pleasant to talk too.

I chatted online to see if my AC would be covered. I also inquired about original parts being covered. Agent was polite and helpful. I found out that the AC refrigerant would be covered. I was also able to get my contract number and a number to call for service.

I kept being sent emails and phone calls trying to get me to insure my vehicle. Finally I called them and was convinced that I could not afford to repair my engine with such high miles without having CarShield have my back. 11 months later, my engine loses power and I take it to Ford. Ford says my head gasket is leaking coolant into cylinder #3 and I need a major repair. CarShield refuses to cover any part of it because they say the failure is a non moving part! Such a ripoff for me! If I just parked the car it wouldn’t fail, but sines I drove the car, it wore out and failed, but the moving pistons didn’t fail, just the gasket, so No Coverage! CarShield is a ripoff! They look for a way to not cover the engine after telling me I had to have them for peace of mind on my engine life. Very deceiving!

I took my car to MR. TIRE AUTO CENTER and they put a window regulator in. I was told to leave my car and they would call when it was ready and they did. I was told I owe for deduction and Shop Supply Fee and I paid that and Car Shield Paid the rest. I had no problem at all.

Submit claim for repairs on my car and looking for reimbursement on my repairs. Spoke to several reps on June 21 and was told to submit the claim/invoice through CarShield website. Have filed claim online on June 22. Hope to hear positive news from Car Shield with my claim.

Haven’t needed you, but feel good that you have my back if need be. Can’t be said about very many companies! Gotta stay at top of class!! Thanks! When out and hear talking about their warranties they see you as best out there, just don’t hear that about the competition. Word of mouth, can’t beat it!!!

If it is right it perfect. If not the truth will tell about this company. It seems to have been a good compan. My friend and her husband have been with the company for yearly and haven't had any problems. He took his vehicle and didn't have any problems with the company and warranty. That what I like hears, no complaint at all.

They help to my insurance. I was able to make a double payment of this month on the 29th for me to keep it and I appreciate all what they have done for me and yes I would recommend them to other people. Everyone understood what I was doing and what I was trying to accomplish and they helped me so I'm really appreciate of what they have done. In the future I will recommend. I have no complaint about them at all and help me what I didn't understand and I get five stars to the representative that I did talk to and I talked to like three or four people and I appreciate the help that they gave me. Thank you Carshield.

Not only do they find loop holes to avoid covering you but the representatives take it personally when you call to cancel the service, the rep. argued back and forth with me although I just wanted to cancel, he said "You should have read the agreement" although I called and asked them several times what would be covered, my part was covered but because of how it broke even though I did nothing wrong they found a way out, as I was cancelling the rep asked to place me on hold, I said that's fine but I sat on hold for at least 10 minutes. I went home. The call dropped in the garage so I called back. Got the same exact rep. He asked "Did you hang up the call?" I said, "No. I entered a garage. He asked to place me on a 3-4 minute hold AGAIN so I asked if it would actually be a 3-4 minute hold because I held much longer the 1st time, he paused for so long I thought the call dropped again.

I needed service today because I withhold repairments from last October 2022 for my driver's side window. Because my window doesn't roll up. I will be towing the car today around twoish because it doesn't start up and the battery and engine lights are on. That is why I am servicing the car today because it needs battery replacement, gas fuel, oil change, left wheel bearing squeaks, auto recall service, tire rotation and radiation cleaning.

I would like to Thank CarShield for the work they authorized on my vehicle. I purchased this vehicle with no signs of any problems. I purchased CarShield in case there were any hidden issues. CarShield really saved me on this deal. The work was the teardown and replacement of the timing chains and parts related to this procedure. Thank you

Outstanding experience. Best decision on the vehicle. Coverage was outstanding. The reason I am cancelling is due to the sale of the vehicle. When my new Dodge is eligible the first call I will make is for new coverage. Austin was a big help during my latest call. His service was excellent, as it has always been. Thank you for everything.

Only a 4 because it took so long to get the estimate from the adjuster. All the representatives that I spoke with were kind and treated me well. I still am glad that I have CarShield in spite of the long wait. Thank you for your care in spite of the incredibly long wait.

We were with Carshield/American Auto Shield for some time now. When we cancelled policies due to vehicle being sold, beware because they'll charge it later once they think you're not paying attention. Our vehicle keeps getting denied, the 1st denial reason meaning not a covered part was proven incorrect, they came up with another one. We paid for a teardown and now they're saying they need new photos of the same components that proved the same thing because they know in order to do that you have to get the vehicle reassembled in order to do that test. Good thing is the shop already have the photos beforehand so now their excuse is it's warped, ignoring the fact that it warped because it was damaged.

Lisa was the second person that I needed to talk to due to the need of termination of a policy. She was inspirational knowledgeable, friendly patient understanding and she made me laugh at my situation. Everyone should have someone does motivation and allow the customer to be expressive and show care and concern my Vernon and Lisa did to help out the situation. It was quite phenomenal.

When I signed up for CarShield I had my monthly payment automatically deducted from my banking institution. I had to change the credit card that was being used for my monthly payment. The woman I talked with was helpful taking the exchanged information. I told her my monthly payment was automatically deducted. She told me she would make sure my monthly payment would continue to be automatically deducted.

Had the wrong city but was corrected after talking to representative. Customer service rep. was good on what they we doing and supposedly they will be sending out new pamphlet with correct information. Waiting for it to come in mail :). This is the first time we/I ever applied for CARShield and I hope it works out. But Still allow Kenneth ** to make any adjustments. Thank You. :)

I can drive with peace of mind knowing my vehicle has coverage with/through CarShield. I can drive with peace of mind knowing that my repairs will be done by a certified ASE Technician. I can drive with peace of mind knowing I get to choose the ASE-Certified repair facility of my choice for repairs. I can drive with peace of mind knowing my repairs deductible is $100 after repairs are completed. I can drive with peace of mind knowing my repairs will have certified Mopar parts. I can drive with peace of mind knowing I have a high level of vehicle protection for a low month-to-month cost. I can drive with peace of mind knowing I have reliable protection protected from the unexpected. I can drive with peace of mind knowing I have extra perks with CarShield. I can drive with peace of mind knowing I will have a low or no deductible.

I called CarShield today making an inquiry about a claim I will have for 1 of my vehicles. The woman with whom I spoke was friendly, knowledgeable, patient, and answered every question I had with respect. Today I also joined the Home Protection Plan with Car Shield and I have the same evaluation from that individual. It makes a big difference speaking with someone who considers me a valuable client as to one who simply wants to make sure that the money is in their hands every month. That is much appreciated and I sincerely thank you. I am more than satisfied with the information and advice I was given. Dr. Kathleen **

The customer care and provider information was remarkable, very patient, knowledge and experienced with detailed indepth information on the policy provided and responding to the aid for customer care keeping me calm, cash, and with great quality care assisting me in resolving an issue where Car Shield's policy plan helped me in a bind, keeping car shield

Great response. You helped us out a lot. Thank you very much for your help. We highly appreciate you. You’re a very good company. We had CarShield when we had our pick-up. You saved our lives by helping us put a new transmission into our pickup. But now we have sold it and we have this car is adorable and runs good. We like our CRV a lot. But knowing that you’re there to help us if we needed is a great choice.

I have a two thousand and twelve Nissan Xterra And it needed some I had a leaky oil Pan that needed to be replaced. I had to replace my sway bar. Shocks and struts are not covered under the warranty but the oil Pan should have been. And when the repair shop went to contact CarShield said because there's too many repairs being made at 1 time they're not gonna cover Anything? And on a separate occasion. Just recently I had to have my brakes replaced and I was supposed to cover a braking system but they would not cover It. Big waste of time. Big waste of money. Absolutely not worth it.

Fantastic customer service. Brittany was knowledgeable, professional, and resourceful. Initially, the requirements needed to be clarified to get the service approved. However, due to the professionalism and steadfast resolve of the customer service agent (Brittany), everything worked seamlessly. I recommend CarShield to anyone and suggest that those in the position (qualified) for the service immediately get it. It's a financial plus.

Payment due date request was changed to coincide with our monthly benefit payments, since both wife and I are retired and on a monthly fixed payment. Customer service agent was very helpful, in assisting me in changing due date a few days. We appreciate the request granted. Thank you.

Loved having Carshield. It has saved me hundreds of dollars in repairs and as a traveling healthcare worker with two jobs, it's a lifesaver. Have told all my friends that they need to get this product. This is no scam and is well worth the money. Stay away from dealership warranties which don't have good lifetime bumper to bumper warranties for all cars at at any mileage.

I just love how easy it is to make a claim. They're polite and ask if you're okay and give clear instructions on what do and expect. I also love the coverage I have that I never knew I had until the representative told me. I will be sticking with Carshield.

Jessica was very helpful and patient thru the process. I was pleased with her professionalism and knowledge of the product. I plan on getting a contract for my jeep and my wife's car soon. I will recommend Carshield to my friends and family. I hope I never need carshield but if I do I'm hoping it will help me out of a bad situation,.

My car has developed a couple of oil leaks. Regular oil changes and maintenance has been made. Transmission has developed some vibrations and shuddering when accelerating at low speeds. Ford dealership tells me oil leaks will get worse and, if not corrected, will cause engine damage. The same situation applies for the transmission problems.

The agent helped me very quickly.. No problems. Thank you for taking care of the issue and with such speed. I have only used the program once in the couple of years that I have it and so far it is great! Thanks for the opportunity to have a warranty on my car.

Our Dodge neon I think it was the Dodge neon was fixed good by Amaco in Arlington, Texas. My husband had to pay $100.00 deductible. The Rickard driver to me home and a good Samaritan helped get my husband home in the house and on his hospital bed. I was praying for that.

SCUM OF THE EARTH. PRINT THAT I DARE YOU> You are a scam company. Stealer of disabled person's money. Screwer of disabled veterans. There is no place for your company that is any good and karma will catch up to you. God sees how you screw helpless people. Word logo for your company should be SCAMMER INC.>

The mechanic shop was missing, 1 number on my Vin number so I called Car Shield and I cleared it up in which the mechanic already had the vin off the car, 6/23/23 will be 2 weeks for a transmission repair and no response from the shop, I don't fault Car shield. I've been working with car shield for Almost 3 years. Keep up the Great work.

I had to cancel my account for personal reasons. The experience I had talking with the reps were great. They knew what they were talking about and was very helpful answering questions. When I received the contract I read it and it confirmed all the things that the rep said to me. He was very straightforward about the policy. When I called to cancel a little after 24 hours (the next day) the rep was helpful and was really nice to work with. I would recommend CarShield to anyone. I might even call back after I work out my personal situation.

Trading car for larger suv. Had a good experience with Car Shield, very one was nice and professional. Will tell friends and family about your services. I will use your services in the future. Thank you very much for your time. Nice business with the company and I look forward to your next step and I hope you have someone that's not going to be there for me to go out there for I'm just being honest with your company writing and making me know that you have been friendly with other people in the future. Thank you for your time and help with this communication. I am very grateful to have been able to find your company to help me out in finding my extended warranty for my car.

Having Car Shield has saved me lots of money from expensive car repair, and I would greatly recommend it to other customers. I give it five stars! The people that worked for Car Shield were very friendly and took the time to explain things to me. I would gladly recommend Car Shield other customers.

I understand car repairs can be costly. Paying way over $100 a month to the CarShield can be costly too. I’m taking a gamble here, terminating my trial offer, and setting that money aside instead. Should the repairs arise beyond what I’m setting aside, I’ll just have to get a bank loan. Hoping the Carshield rates in the future will become a bit more customer friendly, particularly for Florida residents like me, and I may consider reinstating my account

Straight shooters, no playing games and ordered to be shipped. I enjoy having this warranty and NEVER have had a problem with it. They always pay out for legit issues. I just wish screws were covered and components to non covered parts. One major area that needs attention is car rental. They should start from the day your vehicle is in shop in need for repair. People need a vehicle to go to work. No time to wait for vehicle to be assessed, etc. If the claim is legit they should reimburse clients from the day the car went in shop. Not billable hrs it was being repaired.

Because Car shield didn't like the price of part, I had to go without a vehicle for 2 days. Ford service was great. Dave ** got me a ride home and back to Ford. He worked well with warranty company to satisfy me. Carshield took care of the repairs minus my deductible. Glad I had carshield.

I had a nice person who spoke very nice.. Very happy‼️ Had have a couples family and friends who is going to make calls to this company. I am happy I made my phone call… I hear so much good things about this company. Had to call and… they were right.

My question was in regards to billing. I forgot that I had accepted six months at $509.94 in May. I saved a total of $30.00. The staff was professional and answered my question and left nothing undone. Kudos to all that assisted in answering my question. CarShield is doing an outstanding job in responding to the needs of the customers. The overall experience was outstanding.

We received a letter from Car Shield. It asked for an immediate response. Gave a Customer ID: ** which was different from my contract #. That made me suspicious. So I called 800-58-4960 and spoke to a very helpful lady who took care of the situation within 5 minutes. She indicated we would not be receiving more letters of this nature. She was very nice and helpful. - Alan **

She was great in explaining everything. She was kind and courteous with me. I now have everything set up for me. My car was in an accident and then it went over to a new car. It was better experience for me. Which was done with great ease.

Car Shield customer services are respectful and professional with their customers. The service with having my vehicle towed to shop for repair was quick and handled with care. The dealership stayed in contact with me step by step of the process being handled and complete time frame on job completion. Car shield thank you.

The Representative Heather exceeded expectations. I have been trying to get my bill paid ever since the seventh of the month. The other representatives was giving me the runaround. Heather made sure I got taken care of right away. My card that l usually have on on file was compromised. I received a call from a representative a payment. So I gave the Representative my check account information. The money hadn't been debit out of the account and here it is June 17,23.