CarShield Reviews

My question was in regards to billing. I forgot that I had accepted six months at $509.94 in May. I saved a total of $30.00. The staff was professional and answered my question and left nothing undone. Kudos to all that assisted in answering my question. CarShield is doing an outstanding job in responding to the needs of the customers. The overall experience was outstanding.

We received a letter from Car Shield. It asked for an immediate response. Gave a Customer ID: ** which was different from my contract #. That made me suspicious. So I called 800-58-4960 and spoke to a very helpful lady who took care of the situation within 5 minutes. She indicated we would not be receiving more letters of this nature. She was very nice and helpful. - Alan **

She was great in explaining everything. She was kind and courteous with me. I now have everything set up for me. My car was in an accident and then it went over to a new car. It was better experience for me. Which was done with great ease.

Car Shield customer services are respectful and professional with their customers. The service with having my vehicle towed to shop for repair was quick and handled with care. The dealership stayed in contact with me step by step of the process being handled and complete time frame on job completion. Car shield thank you.

The Representative Heather exceeded expectations. I have been trying to get my bill paid ever since the seventh of the month. The other representatives was giving me the runaround. Heather made sure I got taken care of right away. My card that l usually have on on file was compromised. I received a call from a representative a payment. So I gave the Representative my check account information. The money hadn't been debit out of the account and here it is June 17,23.

Updated on 07/08/2023: The car was taken to the Amoco station, where they replace the transmission. I have received the car back. So far running good. Thank you so much for fixing my car. The Amoco station was very knowledgeable, respectful. And professional in every way. Kept in touch with me to let me know what was the next step in fixing my car. Thank you so much.

I would recommend this company to nobody. I am now in waiting eight days for a claim and I still don’t have any answers. I keep getting the runaround. Very disappointing to the service. I am going to be filing complaints of the Better Business Bureau and I’m gonna seeking legal advice.

I like y'all work. Thanks for have a car warranty for car. I like the idea. It will help a lot of families to come get warranty. And home warranty a good idea too. I like that too. It will help families as well. Thanks y'all building a company like these.

Very professional. Helpful and understanding. Took my information and corrected the information I needed corrected. Thanks to all who helped me. Thank you for the service you provided it give me peace of mind. Again thank you for your attention and solving my request.

Just the peace of mind is worth it since we’ve not had to use it. The agents have always been very knowledgeable and very helpful too. Always extremely professional and able to answer any questions without transferring us to a different person/department. As I’ve said before, I wish there were more things covered but I understand due to age and mileage the limitations. We have 3 vehicles covered and highly recommend Car Shield.

I called to cancel and the representative helped me figure out where my dealer had not used the policy previously. I will be keeping the policy and use another service place, which she also looked up for me. I will continue to call before I go to the repair shop to make certain I am getting the best service.

My car was totaled out by my insurance company due to accident, I called this morning to cancel my policy. My agent was very helpful, understood me and handled my request very effectively. I have already received email to cancel my policy. Thank you.

Lindsey was very knowledgeable, very thorough and is a good listener. I explained that my credit card had gotten stolen and I thought that it was the one I use to pay car shield. She calmly listened and suggested that we change the card to another in order to maintain my account. Very sweet girl. Thank you... Deb.

Recently, I went to a place to have my car fix crank shaft sensor light was on and ABs light and traction light was on. I brought it to St. Amant mufflers in St. Amant Louisiana on June 9, 2023. The crank shaft need no replacement due to being loose. However abs light and right axle suspension needed to be fixed. Car Shield was called and it was denied due to it not covered. It cost me out of pocket to get my Kia 2017 Sorrento which was costly 784. 37. A few month ago I had to pay 820.00 for my Kia optima 2013 and states whatever needed to be fixed was not covered. Why should I keep paying premiums which seems when my vehicle needed to be fixed was not covered.

I'm concerned that you have several complaints with the bbb. People are waiting weeks for approval and stuck without a vehicle. Considering going with another company. A lot of shops are rejecting Car Shield when they hear it. I feel like I'm wasting my money by reading the complaints.. I got this policy for relief but now it seems like nothing but a headache.

My call was answered professionally and all questions were handled. When I arrived at shop they were already aware of my situation. I was very satisfied with the results and hope the repair goes as smoothly. Thanks for your help!!!

Called to verify that a payment I made the day before had brought my account to a current status. After calling and speaking to the rep she verified my payment and assured me that everything was current and informed me that if I needed future help to get any answers to feel free to call back, overall great call.

Brettany was very helpful and efficient, and was pleasant to work with. She was able to transfer my credit card information easily. She is a good ambassador for your company and services. I hope she is rewarded sufficiently for her dedication.

VERY GOOD. NO COMPLAINT. I was very satisfied during the time I was a member. I don't register anything wrong with the company that is doing a fantastic job to help the population in need. I promise to come back as a member when I have another car. Our relationship was excellent. Keep on doing excellent offer! Thank you again.

I had accidently made two payments last month. The person that I spoke with took care of my problem right away. I was very happy with the representative that took my phone call. She was very knowledgeable about your product. I was very happy with the help I received.

Excellent service and very fast response. Always answered phone right away. Got my car back fast when it comes to transmission repairs. Very friendly. The process was seamless and easy to follow. I was skeptical of these warranties but not anymore. I will recommend it to anyone.

CarShield the best. Love y’all. They are very nice. They take the time out to help you. I wouldn’t want to go to nobody else but Car Shield. They have good service there. Everybody I ever talk to was nice to me and I had no problem for them to go over my contract when I first started.

Outgoing and helpful staff. Even with some computer delay issues they were able to find the answers to my question, verify that we were on the track to get my washer fixed! They were able to reset my account so that I could easily get into the Thumbtack app in the future.

Payment for service due to credit card failure. New credit card issued and information for further payments. Communication with person at CarShield was enjoyable and didn't take long at all. Very respectful and to the point. All was taken care of in a timely manner.

I only canceled because Car Shield did not cover my vehicle's cameras and technology package, and one of your competitors did. Otherwise, the service and the responsiveness were great, and I was pleased with that. I will try again when my current coverage expires.

Was not please with my overall dealings with staff. I feel like I was getting too much of runaround. Totally displease with with the company. The person that I was talking to was not that clear on information. I'm totally unhappy with this process.

We purchased CarShield as a precautionary measure. As bad luck would have it, multiple issues arose at the same time (somewhat of a chain reaction). Although CarShield didn't cover all of the costs, it covered the majority of it, and saved us thousands of dollars. Thank you, CarShield!!

When calling car services sometimes you have bad taste left in your mouth. Today the lady was great. Had me laughing and took care of business at the same time. There was no problem with the lady I spoke to today.

It was explained to me the importance’s of keeping my coverage/plan in place. Representative was very knowledgeable of my coverage. So I decided to keep my plan in place to save me money in the long run. I hope it work out in my favor.

Very helpful when car broke down on vacation. Polite and acted fast to help us. Would recommend them highly. Went beyond my expectations, paying the claim within minutes of receiving bill. Did everything possible to help in a timely manner.

It was easy. I paid what I had to. Having CarShield saved me lot of money. Car Shield saved me $558.75. I want to thank you. Paying for car insurance month after month. I was happy to be able to use it.

I pay for this warranty and I should not have to cover shipping and labor if I already pay a deductible. I feel cheated and I am very disappointed in the customer service I am receiving pertaining to the repair coverage for my car. I will not be recommending CARSHIELD to anyone and I will be discontinuing my coverage.

Always very helpful and patient when I have questions and concerns about my vehicle. I feel that you are very fair and courteous. I will continue to recommend you to all friends and relatives. I do have a lot people following me.

I needed to change my credit card authorization for monthly payment options. The representative was very helpful and extremely thorough. It was a very good experience. I am very satisfied with the telephone communication transaction. Thank you, Car Shield! I will gladly recommend this service to others in need of service warranty.

Signing up was easy and everything was clearly explained. The Rep I spoke to was very professional. I was impressed by the Diamond package he offered and the price was more than reasonable. Overall, I’m glad to be a new member!

I own an old Volvo which still has less than 150,000 miles. It has recently developed a coolant link which requires frequent refills of coolant to be added to the coolant overflow reservoir. I called in to ask if this mechanical problem was covered on my "Gold" policy which I have had in place for a year or more. Tamesha (the claims agent) informed me that coverage determinations would be based on the "cause" of the coolant leak problem. She suggested that I get a qualified mechanic to inspect my vehicle and to give a written diagnose of the problem. The representative was very courteous and knowledgeable about the terms of my gold policy, and her explanation of the claim determination process was helpful.

My experience with was excellent. The customer service representatives were patient, respectful, and knowledgeable. They worked with my mechanic to efficiently, and quickly resolve my mechanical issues, replacing a defective auto part was just a few months out of warranty for a second time, without issue. Great Service.

I sold my 2004 Lincoln LS. It has saved me some money on repairs needed for the vehicle. I will use Car Shield again when I purchase another vehicle. I will also recommend Car Shield to family and friends that need car coverage.

Took in Monday, was ready next Monday. Few cars ahead of me. I chose to leave my car. Once it was in, was ready same day. When l called in claim, was given name of shop. Called them for me, got time to bring in. So easy, years ago would take a long time to get done. Love changes you guys have made in your service. That’s my CarShield.

We transferred over credit card information. Answered quick and efficient like thank you. My bank account got hacked and I didn’t want to be late on my payments. Thank you for your help and patience. I will have no trouble calling in the future ….

Wanted to change payment to a different card and make a payment.. Brianna (hopefully that is her correct name) was patient and helpful. No pressure to pay in advance and understood I couldn't afford to pay that amount for the year. I have nothing more to say about my experience.

Explained everything everything to us. Very helpful. Answered all our questions. A friend told me about Car Shield and how helpful they are. Even though our car is older we were still able to insure it through Car Shield. They were very helpful and professional. We will be recommending them.

Customer service was professional and very polite. Customer service answer all of my questions. There was no hassle with any of the customer service representative that I spoke with. They verified every step including contacting the dealership I was having the repairs completed.

I had to have alternator put on my car. I took it to the garage of my choice. They fixed it and CarShield took care of the rest. I'm very pleased with the results. I would recommend to anyone to have CarShield.

Representative was polite and quite informative. Quick in answering any questions that the Nissan advisor or I had. The Nissan advisor explained the problem with my car from the flat tire to the outer tire rods and the lower control arms. CarShield was able to be effective in explaining what parts would still have a warranty attached. Everyone was making sure that I understood my contract since this was my first time using my Diamond Plan.

Great coverage, friendly customer service, I drive with a peace of mind knowing I have full coverage insurance plus this addition that includes what insurance don’t cover like mechanical breakdowns etc. :) everyone should have this. We all know how it is when you don’t have a working vehicle therefore CarShield is awesome. :)

Very helpful, I ask what my policy covered and she told me what need to do and where to go. She was very nice and polite, and she very good customer service. And she told if I need any more help to call back.

Must do everything online. No rental car options unless vehicle repair is approved. 2 -3 days before follow up. Denied my claim over photos. Never sent out a representative to do inspection. The diagnosis charge of the repair shop was paid out of my pocket. Rust was the reason they used as the determination factor to void their need to provide any kind of repair service. The only reason I would give even 1 star in fairness is that they did provide the tow service to get my car to the repair shop after I broke down while refilling at a gas station.

WE spoke with Vernon to renew an existing policy on our 2014 Jeep Grand Cherokee. He was so pleasant and informative that we decided to add another vehicle the next day. He explained we would get a discount on our second vehicle. He is an excellent member of your company. Thank you Vernon.

Great customer service, friendly and thorough. Answered all of my questions. Assisted me to understand the process and covered the claim as they stated they would in our contract. Glad we got the coverage and I will recommend it to my family and friends.

Only covering what doesn't fall under your definition of normal wear and tear means that I have had several bills in the past two years that were not covered by Car Shield. I was very disappointed. I was very disappointed. I was very disappointed.

Just called about a question. He looked up the info and was so friendly. Nice to talk to a person with great attitude and professionalism! It was a pleasure getting the answer right away even if it wasn't covering the struts for our van.

There was a little lack of communication on the mechanic's behalf however that was resolved when I coordinated the mechanic with the Car Shield company. When I found out which department I was to connect to then all transactions went along nice and smooth. All representatives very knowledgeable. However, the first representative I spoke to gave some improper information. But it turned out fine because I called again to make sure that everything was informed by the company's guidelines.

Excellent service and everyone was very friendly and helpful. Car Shield worked with the Kia dealership to determine the issue with my car and the best way to take care of it. There were some communication issues, but Car Shield was patient and everything is back on track. I am happy with their coverage and service.

Have diamond policy, my display started going wacky, took to dealer, they determined my AVI was the problem. I gave them my CarShield number, they called and got approval to replace it. They ordered part and 4 days later I had it fixed. Was a $900 fix and it cost me nothing. Well worth having this warranty for piece of mind once dealer warranty runs out.

They help me figure out why my account was allow me to login in matter of minutes. Very friendly. The young lady also took time out to try explaining my coverage more in depth. I really feel more safe knowing I have CarShield.

Was going to change my coverage to a different carrier, but after speaking with and giving him a chance which I wasn't even prepared to do. Demitris was awesome to work with on my car's coverage with Car Shield. I'm glad I gave him the chance and we worked it out. Thank you sir for your dedication and great customer service.

The female representative, Kenisha, was quite friendly, professional and courteous. I am now recommending my son, Samuel Evans **, to be a new member of Car Shield. His phone number is **. His e-mail address is **.

Last Friday 6/2/2023 I turned my vehicle into the dealership. Since it was late Friday all the dealership can do is open and start the claim with CarShield, which they did. I called CarShield Saturday morning to get an update to be sure the dealership did their job and they did, however, the claims personnel informed me the auto claim adjusters do not work on weekends and will require 24-48 hrs to review the claim from the dealership. If I knew of this from the jump when I purchased this extended warranty I would have turned my car in beginning of the week. Here I am thinking they can work on the weekend and I would have my car back early the following week, nope! OKAY. So I waited 48 hrs and called back to Tuesday afternoon 6/6/2023 and CarShield informed me they are still reviewing my claim and that I should have an answer back Wednesday whether the claim is approved or not.

I’ve been a CarShield customer for almost a year. I recently changed jobs, and due to the job change, I got behind on my payments. I contacted CarShield. The representative was very helpful and got my payments changed so that I could keep my coverage. I highly recommend CarShield to everybody!!

Today, I renewed my CarShield annual contract and updated payment method. During my conversation with the CarShield representative, he patiently explained my current contract payment methods and offers ways in which I can save money by paying for the contract six months or 12 months in advance. The technician also informed me of actions I could take in the event I sold my vehicle and cancelled my policy.

Customer Rep was perfect. She handled my call and problem when my daughter locked the keys in the car. The tech came out in about 1 hour. The problem was resolved and my daughter was back up and running. I appreciate how fast CarShield took care of the problem. It's always a pleasure when I contact CarShield, you help me immediately.

Nisha (**) was absolutely fantastic!!! I would give her more stars if I could! She listened to our concerns & responded with empathy. She went the extra mile for us, getting us the best possible rate for us at the coverage that we needed. She deserves praise & a raise!

I was cancelling my coverage because my car dealer was charging me $2,383.00 for various repairs (broken turn signal light, etc) and they were NOT taking CarShield. Your agent offered to lower my monthly costs and I gave her the phone and address of my car dealer in hopes they will start accepting Car Shield.

I called to cancel membership but Jessica was very good and persistent at not allowing me to. Great Job Jessica!!!! Very Great job!!!! I'm not an easy fish to fry! LOL! She deserves a pay raise or promotion for sure!

Thanks for listening and for coming up with a very reasonable solution in a timely manner. The representative was empathetic and knowledgeable. I would speak with her again and I cannot think of forty words to describe the encounter any differently.

I haven't used the service yet but it was good to know it is available. I also liked having to pay for my plan just the twenty-four payments. Since I have not used the service as of yet, I can only speak to the ease in which it was to get the service. Customer service was good and were very helpful when I had questions about my plan.

I got hooked in to expensive contracts which didn’t cover the items on my car that needed to be repaired so in addition to paying a high premium price I had to pay over a thousand dollars more to fix one of my cars. Not happy at all. That’s why I canceled my contracts.

Towing was given at the time of order. And time it would arrive to me. The experience was very good and short. Very friendly customer service person. Good customer service and quick response to my questions. I’m going to recommend this to my friends and family. About the great work of this company.

My experience with Meineke was very well received. They worked with me. They got the job done, and they even helped me with the electrical part of the service that was needed. The only thing that I didn’t agree with what is the rental part of the contract I was without a car for three weeks..

This is the first time to use the coverage and I am very happy. The agent I talked to was very helpful and listened to me. She got back to me with the information I needed. I passed it on to the auto repair shop who said they dealt with Carshield all the time.

This supposed to be warranty concern that supposed to get your car repaired. I can understand brakes and tires and battery. Don't understand why I had to come out of pocket for any repairs except the deductible. I am truly not happy with this service.

We filed a claim on our Ford truck and it sat at the shop for over 4 weeks and they still keep dragging their feet on covering the repairs. They won’t communicate with the shop or the customer and don’t return calls. We finally picked it up and will pay out of pocket to fix it ourselves. Ridiculous to think you waste money on their service.

The CarShield Customer Service person was very nice and helpful. The shop I went to has waiting list with 10-20 cars needing repairs on the property… I scratched them off my list. I going local …mechanic instead of America Shield.

My Present payer card was compromised, I had to cut it up & I called to give you new Bank Card info for your billing! Sorry for any inconvenience! Thank you in advance. Your Rep was very nice & helpful.

I would like to thank CarShield for being on time with my 2002 Honda Accord. My transmission started slipping about 250 miles away from home. I managed to get home but they had me to immediately take it to the repair shop. Thank God for CarShield and I will tell anyone if you don’t have any extended warranty,,,,carshield is the place to be.

They refused to cover my claim because somehow the initial mileage upon acquiring the Warranty was not correct.. I don't know if it was my fault or it was their fault either way. I sent them the verification of the bill of sale and the title and the repair facility confirmed it they Denied my claim.

The process was easy and the representatives I spoke to were professional, courteous, helpful, respectful, knowledgeable and friendly. I had a very pleasant experience. My vehicle was repaired in no time. I'm glad to be a CarShield policyholder. I would definitely recommend CarShield to anyone.

The advice was GREAT! I called to cancel because I just could not afford the payments due to inflation, but Barbera (hope that is spelled right) was able to have the payments lowered and I am able to keep the same benefits - Thank you CarShield.

Representative answered request for a tow. Was friendly. Helpful for the situation. Gave me all the information that I needed. Phone numbers, time, limits. My car battery was totally dead. Car would not restart. Had towing company closest come to the scene.

This is the second time within 3 weeks. I have called CarShield on May 31, 2023 for a tow and the company that was given to me was CJM Towing. They cancelled the tow without letting me know and did the same thing to my son when he called on May 12, 2023. This is not the service I expected when I call for assistance. I am thinking about cancelling Car Shield and going to Endurance.

I had a great experience. The only thing that makes it better is the price needs to a little lower. The person on the phone was helpful and nice. I had coverage on my old car so I switched it over to my new car.

CS representative that I spoke with was very helpful. I had forgotten when my coverage expired and the person that I spoke with gave me the date that the coverage expired. I am very pleased with Carshield and will continue to be a customer.

me. You covered what needed to be done and I paid my deductible and got my car back.

Have tried to correct a problem where I set up my account under my name first. Long details but I have spent almost a year trying to accomplish this to no avail. I get the runaround from everyone even though I told them I set up the policy. It's my car. My checking account. They just want me to waste my time going and finding certain documents and filling in them out and submitting it and paying a fee. The last phone call the woman Wanda promised that she would email me this document. I have looked in all my spam trash and regular inbox. No item was ever sent. In addition she promised to follow up on the 1st by the afternoon to help me email it back to your company. That never happened. She never contacted me or anything. I can't even begin to tell you the frustration with your warranty department because I'm not listed as primary.

I reinstated my account with Car shield because I knew they would protect my truck when I needed it the most, the warranty for the money you just can't beat it. I hope it pays off in the end for me when I need it.

I spoke to so many representative because they called me everyday for a week. Each time everyone was helpful, and nice, knowledgeable. I have and will continue recommending Car shield to people. My only wish is when someone says, "Please stop calling me." I will call when I have the money to sign up, that what the customer says is respected.

I've been very fortunate where I never needed this service. However I still keep it as you should never tempt fate. And I've been very fortunate where I never need any service. But I'm not taking any chances. I continue to keep this service and recommend it to my family and friends.

I’m usually in a bad place when I have to call Car Shield. As always I was treated with kindness and respect. My problem was solved to my satisfaction. I am grateful. I would highly recommend having Car Shield have your back.

I started my car in the morning and I noticed that there was some glitch on the screen. I didn’t want to cause any further damage. I didn’t know what was going on so I called CarShield. They assisted me in a timely expert manner and I have been nothing but pleased with the service from day one. Thank you again, CarShield. You have put my mind at ease once again.

I called in & talked to a gentleman named Justin. He was very helpful in getting me the help I needed to cancel my policy with you as I do not need it at this time. But if & when things change in the future I will remember to come back for coverage again if need be in the future.

Whenever I take my car to the dealership, for whatever problem, Car Shied would take care of me, whenever the dealership would contact them for approval. I recommend them to the highest. When you see the Stars on TV speaking about Car Shield, believe them. You can put your trust in this company! I Highly Recommend! The company you should choose for your car’s safety warranty. “CAR SHIELD” THE BEST CHOICE FOR YOUR VEHICLE WARRANTY.

Got a tow quickly and my truck was taken to my mechanic. I got a call from the mechanic before the end of the business day finding out my truck was fixed. Super. This was the best service I could have from a warranty company. I will stay with Car Shield.

Great in every way. Love how they make sure I'm covered from bumper to bumper. Only thing they need to give people Referral gifts. I refer 3 people and haven't to receive anything yet besides that. So other than that they're great.

In most businesses anyone can sell you something once but it's customer service, well good service that keeps people coming back. Ms Reiandra is truly the example of what an asset is to any company. I imagine this company has a bright future. Keep up the good work.

I haven’t had any dealings regarding my warranty. It is too early to voice my opinion. It would be a lot easier to give a rating after I have submitted a claim. Thus far everything has been fine! As I previously stated, “everything has been fine thus far.”

I went online. Submitted paperwork for repair. No response. FAIRWAY FORD sent paperwork for service. No response. So I guess the only way to have my vehicle repaired is for me to pay. What is point having CarShield if no one notifies you.

My problem was resolved. I was able to complete the transaction with professional help from Ms. **. I must say that she is an asset to your company. My contract is now for 6 months and will be review in November.

RPM hand went down while driving and the road hazard light came on while I was driving on drive pavement. The following week the check engine light came on and the same things happened which I entered in my earlier statement.

I have paid a monthly fee for 1 year, only to find when I did have a repair on my car, it wasn't covered. I was misled when sold this coverage. I'm giving zero stars. I would not recommend this coverage.

Have only had to make one claim and the process was very smooth. Had two items taken care of struts and tie rods and the claim paid for the tie rods which saved me about 30% of the total bill. I was required to pay for the stretch because they were considered normal wear and tear. This warranty gives me peace of mind.

Everything went real well. Thank you. They keep playing the music over and over I got a headache. But that was okay. Ladies was wonderful. I'm done. Thank you for helping me. I need all the help I can get. Everyone understands my problem.

She answered all my questions. We just signed up and I was not sure of the wait time and mileage required before the contract became effective. The requirements are there to make sure the car is running at the time of purchase. I'll keep you posted if we ever have to use it, our car is in great shape, but it is a 2007 Camry.

Jessica was very helpful as stated in Survey. I couldn't reach you by phone at any number on paper or online it always answered said, "Thank for calling Good bye!" and hung up on all numbers. So I wrote a letter explaining all and Jessica was nice enough to call me back so we could process my issues. She went out of her way to be helpful and I appreciate that since I could not reach you Since Feb. and this was May. I had been frustrated and this was a nice response to a situation.

I talked with Veronica from CarShield. She spoke English very well so I was able to understand her. She helped me through my first claim and contacted the service center to find out if they accepted Car Shield. I feel like she went above and beyond.

My experience as being a CarSheild customer is being nice, kind,and friendly to all the representatives of the CarSheild Team. My monthly protection premium plan is good deal.I can count on CarSheild. I will make my monthly payments on time.

Can't afford it. Hopefully I'll be back when my money gets better. I recommended my brother to get your service and he did. He is very happy as I was before I had to cancel my service with CarShield. I will be back.

These people have strict rules to cancel. Even when you follow them to the "T" they claim they did not get it. Won't accept email as it is too easy to track. I mailed a letter 2 months ago. Never had a claim. Had 3/4 of warranty left and they are trying to screw me!!!! Guess they need the money for some more lying ads on tv!!!!

Great. The person was very professional, easy to understand. I was very satisfied with the speed caring attitude of the person I dealt with. My son was very thankful I could get it done while he was the road and I was able complete it for him.

My first claim and was not covered. Not very enthusiastic about my experience. I don’t really have anything else to say other than I was very disappointed and dissatisfied. One person said I did not read the booklet very well, so I guess it’s on me. I have nothing else to say about this experience that I care to write about.

Car Shield covered most of the cost for my parts and labor. Plus my deductible was as promised in my contract well within my cost of 100.00. I did paid for taxes and the card charges of use to paid for my portion. But overall my Equinox was fixed and completely working now. Very happy with my purchase

Dustin ** was great he answered all our questions and kept in contact until satisfied. I would definitely recommend anyone That has a vehicle to also have Car Shield. It is definitely a money saver. I think I’m gonna be totally satisfied. I will definitely tell family.

Everything was perfect including roadside. But I really want the gold coverage but I can’t get it. Is my only complaint but everything else was exceptional. I would make CarShield my new insurance if I could lol. But you never know.

Whenever or wherever my diesel truck has been not working or stuck, all I had to do was call CarShield. This happened several times during the winter as my battery died. 15 minutes later a CarShield vehicle jumped my battery.

My husband William ** is a new member & he received a packet with I.D. cards. I called to ask for one and was told it will be sent. He explained the cards were part of a new policy which started in January. He said I should receive mine soon! THANK YOU!

I took my 2014 Lexus ES350 to the Lexus dealership for service and the car was fixed without any fuss or questioning. When I told the dealership that I had CarShield, the representative said he would contact CarShield and take care of the rest. I received an email that showed everything was covered.

Customer service was very nice and helpful. I got my question answered and got coverage papers sent to my email like I requested. The customer service agent stayed on the phone with me to make sure I could view/open the email.

Service is good and prompt and you can always reach a live customer service representative. And the vendors are grade a and they do good work and they finish when they say they will be finish. And the parts are quality parts.

I purchased a warranty from CarShield for my 2015 Volkswagen Jetta in November 2022. Carshield's plans are administered by American Auto Shield. According to the plan, they use a national labor guide and Identifix to determine labor and parts cost. To keep the plan in place, regular maintenance needs to be performed, which is no problem because I do that anyway. Well, the rear wheel speed sensor needs to be replaced. I had the dealership call CarShield to authorize the repair only to find out that according to their "labor guide and parts guide," after I pay my $100 deductible, they would only pay approximately 12% of the total cost. What am I paying a monthly premium for? If I didn't pay the monthly premiums, I'd have the money to pay for the repair outright. Don't waste your money!

My call and communication to The Car Shield Rep and adjuster was handled in a very professional and timely manner. The willingness of the adjuster to speak directly to my service manager to get all the accurate parts/labor info is greatly appreciated.

I had some questions and the customer rep. was wonderful and very helpful...Big THANK YOU to her for everything she did for me...From answering questions to explaining procedure to just overall kindness. She should be rewarded as she went above and beyond the call to help me...

Everything was great. Would recommend. Have not had a problem. Friends see commercials on TV. Have not had to use insurance yet. Hope if I do there won't be a problem. Have had it over a year now I take care of car,

It is frustrating for a customer when a dealership will not deal directly with CarShield. Two deanships that I have worked with in the past will not work directly with CarShield because they were not getting paid from CarShield in a timely manner. I had to pay the dealer directly and then submit the claim to CarShield. CarShield needs to deal directly with all dealerships to make it easier on the customer.

Problem with Payment. We purchased CarShield at the end of the month with the understanding that we wanted billing on the first of the month. We were told that we could change the date after first billing. We called to make that change, but found out later they only changed the payment date on one car.

I recently purchased CarShield, so I have used it yet. We'll be taking a long trip soon and it will be good to have it in case I have car trouble. The customer service employees have been very helpful and pleasant.

I was only calling to inquire about what was covered on my contract. Wanted to know if the brakes and the tires were included but she informed me that that was regular maintenance on my car. Customer service agent with courteous and she went over everything that was covered which did not include the brakes and the tires. She asked if there was anything else I could help her with.

My Nissan Murano all of a sudden had a dead transmission. The car wouldn't drive. It ended up at a dealer who decided to replace the transmission for 6000 bucks. CarShield paid the bill and I have my car back. They also related me 650 car rental costs. It was easy peasy. I am thankful.

I am extremely happy with CarShield and American CarShield for taking care of my oil pump and two fuel pumps, which failed as I sat at the DMV and on the phone and then my car just absolutely stopped. I was absolutely unbelievably stunned, and when they called for tow company. They came within 45 minutes and took care of my car. Took a ride over to Chrysler dealer and replaced everything. I couldn’t believe it. It was great and I gave me a rental car too as well which help me my work, and doing other errands too as well. I am extremely pleased with CarShield and would recommend it to anybody and I plan to be a long time user of CarShield. Thank you so much.

I've had Car Shield for almost a year. My car is almost 20 years old and I thought that I might need extra coverage. My engine blew and I don't have the money for a new one. Having CarShield means I should be covered for a new one. I submitted a claim for repair on May 1st. It's now May 26th and I'm still waiting for their approval to fix the car. Hopefully it will get fixed soon! I've exhausted my savings. Missed work. Not to mention time away from family. My daughter is 18 and I am usually there to take her to friends and family. I live on Eastern Long Island and there are no busses where I live. I'm hoping that they will do the work soon.

Very professional, explanatory, friendly, help with all questions and answers. I also had a very bad experience with endurance insurance. Big coverage was not as explained in the booklet. They go by the value of the vehicle. I would not recommend endurance to any of my friends and family.

I just needed to confirm the payment arrangements so that monthly payments to CarShield will come from my Rockland Federal Credit Union advantage savings account rather than my Bank of America credit card. Your first agent gave me incorrect information but customer service gave me the correct information.

My customer service representative was very helpful however I spoke with the sales person two weeks ago gave me a price of 7999 with all changes included. Just curious to know why I couldn’t receive that I’m OK with the 8999 that’s what I purchased however it doesn’t include oil changes.

I called to see if my contact covers my 2015 Ram 2500 over the 200 thousand miles make and they said my coverage was good up to 300 thousand miles so I am going to keep my coverage and well pleased with it.

My car has very expensive and costly repairs. Car Shield has helped to cover the majority of those repairs on two separate occasions so far. The process is very easy. I take my car to the local dealership shop and car shield does the rest.

Great customer service, very helpful. The coverage is very useful and can save money vs other products that have been offered. Recommended to shop around but pretty sure they will beat most other providers with their offers. Yea it’s good.

My experience very please with Customer Service. Totally Satisfied Customer!!! Customer Service very knowledgeable. I would recommend service to a friend. Customer Service made me feel very important when taking my call. Also, made sure I received the best payment plan for my vehicle.

I simply called to update my physical address. The agent who answered my call demonstrated proper phone etiquette while being very courteous. High-quality customer service is hard to receive these days, so I definitely appreciated her providing a smile within her voice! I must say that she left me with the impression that if I was calling regarding a claim, she would provide exceptional assistance.

Initial repair request was denied. Second request denied also. A few days later I received a call from Mepco/CarShield apologizing for the denial and Car Shield reimbursed me in full for the repair which was initially denied. When a request for a repair is made, the person authorizing the repair should be qualified in the automotive field to determine if a repair is covered.

It was Fair to Good; reception wasn’t as clear but it got resolved by the manager at Baron Nissan refused to use Car Shield because he claimed that you all didn’t reimburse him completely for work done; so I had to pay out of pocket.

I had a pleasant experience with the agent, she was hospitable, we got the chance to touch on some personal matters, we both had a good visit, and discussed each other's concerns about how things are changing in the world, she was a good listener, and helped me to achieve my goal. Charlene

Very professional and courteous, job was no problem for the associate. The conversation took about 30 seconds, problem solved. I had this service in the past, loved and glad to be back. Will and have recommend CS already. Very Well done.

Great experience with Nicole. She was very smart and helpful with all my Questions. She made you feel very comfortable on the phone. She advised me of some of the ways I could save money by paying for the full year in advance and a couple things I didnt know about CarShield.

It's not that I have a problem with Car Shield, it's that I have a problem with the dealership relaying the information the Car Shield. I started to claim the 16th of April and for some reason, the dealership does not send in the information the Car Shield and I've let Car Shield know this and I don't know if Carl Shield can look into the dealership and see why they haven't received anything but we're going on a month and a half now and this really needs to be resolved. I've called the dealership numerous times and spoke to people that said that they've sent pictures and descriptions in and CarShield says they've never received anything so I can't get any response out of the dealership. I don't know if you guys can or not.

I am a Happy Camper... I am most impressed with the superior customer service I received.... Everyone was helpful in getting my car in shop and getting me rental... I am very thankful and would recommend Car shield to anyone....

I talked to 2 separate agents and both were super nice and very helpful. I will 100% recommend CarShield to all my friends family and co-workers. The agents were very knowledgeable and helpful in assisting me with everything I asked of them. Best customer service I have dealt with in quite some time. So if you ask me would I recommend this company I would in a heart beat because of the service and the coverage they offer especially with the Diamond plan.

Representative was professional taking time to resolve. I always appreciate customer service that is that way. Progressive has taken time to get really good reps.. I believe she would be excellent example for other reps to follow. Please, give her a raise...

I have 2 contracts, 1 car, 1 truck. I cancelled the car due to a wreck, BUT CARSHIELD team cancelled my truck contract.. Now it needs to be corrected by CARSHIELD. We were told we would have to buy a new contract, they could not just correct it. I ask for a manager but was told one would get back to me within 24-48hrs. I bought a new contract so I could drive the truck. I did get a phone call from Michelle, who is working to trying to correct the problem.

Whereas Car shield paid a portion of my repair bill they did not pay the whole thing. They determine that the repair shop was overcharging on the time it would take to repair my ac unit, my car has been in the shop for 4 days now, not car shield's fault, they had problems with getting the correct part. Plus the mechanic doesn't work every day. But I am still left without a car. Because car shield only covers if you pay out of pocket for a rental which I can not afford.

Spoke with Kasi. She was very helpful in checking the status of my claim, and was also very pleasant to speak with. She is a valuable asset to your organization. With Kasi assistance hopefully my claim can be resolved quickly to avoid any additional rental car charges.

I signed up with CarShield from a shop that looks over or works on my vehicles and just having to make my first claim so far has been as Advertised, Will update once repairs are finished. This is my First time with a Car warranty that's not through a dealer and I have read pros and cons so far, all pros.

My Starter went out on my truck on Saturday evening. Y'all got my truck fixed within a day. I'm back on the road Monday afternoon, and I am happy. I thank The Lord for CarShield. They are right on time and their commercials are real. They do get your car fixed quickly.

Prompt arrival and professionally skilled in attaching and transporting vehicle. Driver was very polite and communication regarding route and directions for transporting vehicle were clear and concise. I do not wish to add more comments. We were very satisfied with the towing of our vehicle. Thank you.

The lady I talked to was great. She was very passionate about my needs. I'm sorry I don't remember her name but she was so knowledgeable about my needs. Thank you. I would definitely brag to my friends. I haven't had any break downs yet but I'm sure I'm in good hands.

Very understanding about the error on my automatic payment, Netspend change my account number, and did not tell me. Thank YOU for all the help customer service gave me. I find CarShield (gold coverage) is a good value.. This my feedback.

Payment made thanks for your professionalism on the phone. The representative was patient, efficient, and kind. Thanks for the reminder email. That is most helpful. Thanks, danke Schoen, merci, obrigada, muchas gracias, grazie and I am not going to write any more words.

The service was great and customer service was on point on handling my claim. Customer service was very helpful on communicating with the shop owner who repaired my car. I’m very appreciative on having coverage with Car Shield. I would most definitely refer CarShield to family and friends.

Excellent customer service. I went first for help with payment issue. My husband is not well unable v to work then we had to give our car up. My husband not well. Car Shield very understanding in my requests. Not an easy choice for us but in future we will use car shield home warranty. Thank you.

Car Shield has one of the best customer service agents I have talked to. They are very professional, patient and eager to help you out. Other companies should learn from their experience. The way the agent I spoke to treated me, although I was busy doing something else, she was very patient and helpful in making me understand my coverage. I had to leave what I was doing and ran outside to get my card and made the required payment.

Customer service was a Nice person to me! She was very nice. She helped me with all of my needs! She was caring. It was nice talking to a real person! Thank you for having nice people to take care of me! May GOD bless you all!

I had to wait a long time to get approved for auto motor replacement but was glad you did approve new motor. Thanks Gary L. **. Don't know how what I would have done without CarShield. Also car rental and towing.

All went smooth and the girl that helped me was very professional, I am sorry that I did not remember her name. I hope all CarShield employees are like her. When the time come for me to make a claim, I hope it goes as smooth as making a payment.

Was the first time using CarShield and it was easy and friendly. The shop was happy to accept it and was also very friendly. Thank you, when I talked to your service person she helped me and even called the shop to make sure they took CarShield, she was super.

Great. I just wanted to give information on a new credit card. The lady was very helpful and very kind. Do not ever do this to me again. My experience on the phone was great. My experience on this computer has been less than great.