CarShield Reviews
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About CarShield
CarShield is an extended warranty provider that offers customizable vehicle service contracts (VSCs) for new and used cars. It also provides specialized coverage for electric vehicles (EVs), motorcycles and ATVs. Most of its plans come with 24/7 roadside assistance, towing services and rental vehicle reimbursement. CarShield is available in all states except California.
Visit carshield.com- More plans than many competitors offer
- Plans start at $99 per month
- Month-to-month and price-locked plans available
- Covers cars for up to 325,000 miles
- Rental reimbursement is limited
- Quote only available over the phone
CarShield Reviews
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Reviewed Aug. 3, 2025
I called to CarShield to cancel, and they actually offered me a lower monthly rate, which I thought was pretty cool. They were kind and thorough with their information and I found that very helpful. And I ended up purchasing another vehicle and they told me at least to try it out, get a service done to it and see if I like it before I just do away with the warranty, and they assured me that I wouldn’t be denied anything, so I’m comfortable if that remains to be true. I haven't made a claim yet, which I plan to do this month to see if I'm gonna keep it or not, or at least see what kind of work is done on the vehicle. The $100 monthly rate is a little bit over my budget, but I'm still trying to maintain it.
Reginald, thank you for your feedback! We’re glad we could offer a rate that works better for you and that the signup process was easy and helpful. It’s great to hear the physical contract gives you added peace of mind.
We’re here to support you whenever you need us. If you have any questions, feel free to reach out.
Reviewed Aug. 3, 2025
Car shield is the worst liars thieves ever. Car shield sold me a contract. I paid $110.99 each month for 21 months. When my engine light came on I took my car for repairs. Car shield denied my claims & cancelled my contract and refuse to give me back my money. I’m retired senior citizen on a fix income. I need $3300 to repair my car. I was also responsible for my diagnosis fee. Car shield said that they denied my claims because I had a branded/salvage title and I had gave them incorrect information but that’s not true. At the time taking out my contract I didn’t know what a branded /salvage title meant. I was unaware I had a branded title. Car shield had my car vin number. No way they didn’t know I had a branded title.
Car shield should have done the right thing. Explain it to me & sold me correct contract from the beginning but what car shield did was take my social security money. $110.99 each month for 21 months. Refuse to pay for my car repairs and car diagnosis and refuse to refund me my money back. Car shield is a thief company and hell yes I’m taking care of shield to small claims court for a refund car shield do the right thing. Stop ripping people off. Be honest and choose to do what is right.
Reviewed Aug. 3, 2025
I got an extended warranty through CarShield after my original warranty expired. I kept seeing the ads on TV, so I checked it out, and my kids got it also. The overall price of the warranty is good.
Jerry, thank you for your review and welcome to CarShield! We’re glad to be your family’s choice and happy to hear you’re satisfied with the coverage, service, and pricing. If you need any assistance, feel free to contact us at 1-800-587-4162. We appreciate your trust!
Reviewed Aug. 3, 2025
I found CarShield online and their marketing was pretty good. I have had them for three months. They sell you on the fact that everything's covered and they lay it out, but then you quickly realize that they're not accepted at most dealerships because they don't pay anything. Fortunately, I haven't needed to make a claim yet. But I asked my local garage about it and they said that they don't accept CarShield. Because of that, I made the decision to leave them.
Justin, thank you for your feedback. We’re sorry to hear about the concerns you encountered when checking with your local garage. While many repair facilities across the country do work with us, we understand that some may choose not to follow the guidelines set by your contract, which can affect their willingness to participate.
Our Customer Service Department is available to assist in locating local repair facilities that will work with us. Additionally, we offer access to the Shield Repair Network, a website available to our customers that helps identify preferred repair facilities in your area.
We strive to be as transparent as possible during the enrollment process and always encourage reviewing the contract during the 30-day review period. If you have any further questions or need assistance, please don’t hesitate to contact us at 1-800-587-4162.
Reviewed Aug. 3, 2025
I recently filed a claim and it was awful. I went with Carshield because they had a big name, and normally big companies do right by you. But this time, it wasn’t what I expected. It’s one of those “live and learn” situations.
The customer service that I received from the young man was definitely not that great, but all the other people that I talked to, all of the other ones, the young lady and another young man too, were all polite.
When I first signed on, I talked to a young man. I forgot his name but I’m sure he wasn’t involved with the processing. I talked to him and shared my concerns. One of the concerns was how you handled the rental thing. I explained that with my old policy before I got my new Optima, they used to handle reimbursements when you rent a car.
The last time I dealt with the previous company, they didn’t give me my reimbursement check. I told him that was a horrible experience. With that insurer, it’s like going back and forth endlessly and arguing for nothing, because they’re hours away and there’s no one you can talk to directly. I let it go, it was only a few hundred bucks, so it is what it is.
So, when I talked to the guy from CarShield, I told him about my experience with the last company. He said, “No, we don’t do reimbursement checks, we handle it for you.” Perfect, that works out well.
Fast forward to June, I had an incident and talked to a young lady. She said, “Yeah, we do reimburse you.” I told her, I thought CarShield doesn’t do reimbursement checks for rentals. It's supposed to be handled directly, especially for a seven-day rental with my package, Platinum or Gold, I’m not sure. She said they only do reimbursement checks. That was one of the issues I had.
The other issue was my motor went out, and getting in touch with someone was kind of hard, which I understand, I’m not the only person dealing with CarShield. But when I finally got a hold of someone, the guy snapped at me. They were trying to get a receipt to figure out why my motor went out. I explained I didn’t know why and that I hadn’t added any oil myself. They mentioned I had been to Valvoline to get my oil checked or serviced.
I went to get my oil done, and he said, “Looks like you went to Valvoline, what was that for?” I said, “Oh, that was just an oil change.” He asked if that was it, and I said yes. Then he got a bit frustrated with me because I kept asking about the same thing. He raised his voice slightly not yelling, but more like, “Did you hear me?” and okay, we don’t need to go any further.
With the motor, I was a little confused. I knew I had to pay a deductible and find a mechanic, which I did. The mechanics gave them a price, but I didn’t understand why they couldn’t cover the rest beyond my $1,000 deductible. I thought it would work like this. If the repair is $7,000, I pay $1,000, they cover $6,000. That wasn’t the case.
They made it seem like they wouldn’t cover that much. They offered me about $4,000, and I said, okay, if you can find a motor for that price, I’ll go with it. But the motor they gave me had 104,000 miles, while my old motor had 160,000 miles. I realized I’d likely run into the same issue again in a year or so. That was another point of frustration for me.
They gave me a used motor with 104,000 miles, saying that’s all they could provide under my plan. It is what it is. I took the 104,000 miles because I had to keep going to two jobs to get to, my wife’s job, and taking my mom to work, so I needed the car running.
Then, when it came to getting the motor, I spoke to a young lady and explained I didn’t have a lot of extra money. I asked if it made sense to wait a week for my car rental, since I knew it would take time to get the motor, and I didn’t want to pay for the rental too early.
I don’t think the price is bad. It depends on the issue you have. They could probably lower it a bit to make it more affordable, but I pay $159 a month, which works for me. If they brought it down to around $99, I think that would be a lot better for most people.
Calvin, we sincerely apologize for the frustration and inconvenience this situation has caused. We understand how important it is to feel supported—especially when unexpected vehicle issues arise.
While we're glad you found our initial presentation and team to be polite and informative, we regret that the follow-through did not meet your expectations. The delays, communication issues, and dissatisfaction with the motor and rental coverage clearly added stress, and that’s not the experience we aim to provide.
We recommend contacting our Customer Service Department at 1-800-587-4162 so we can look further into your claim to ensure everything was handled appropriately. We'd also be happy to review your contract with you, go over the rental terms and conditions, and answer any questions you may have at this time.
We truly value your feedback, as it helps us improve our service and better align with customer expectations. We're here to help and are ready to assist you however we can.
Reviewed Aug. 2, 2025
I’ve had CarShield for about six months. They've always been friendly and helpful and able to work with my payments and stuff too. So I've been satisfied with it.
My husband saw an advertisement on Facebook and we decided to get it because our vehicle was older and decided it needed protection.
It just gives you peace of mind knowing that you have that protection to help with the expenses of major repairs like motors and transmissions.
Reviewed Aug. 2, 2025
We paid cash for this vehicle and we needed to have some extended coverage over it. The CarShield representative was very knowledgeable and cordial. I really enjoyed the conversation with her. I'm totally disabled and the price was very expensive. So we don't have the coverage right now because we have one income. But we are looking to hopefully pick it back up again.
Regina, thank you for your review. We're glad to hear your sign-up experience was positive and that our representative left a great impression. We understand how financial challenges can affect coverage, and we appreciate your kind words despite the situation. When you're ready to return, we'll be here to assist you.
Reviewed Aug. 2, 2025
I find it very hard to understand why a company would require a contract with an initial payment before allowing a potential customer to read the contract. I did sign up after talking at length to a very polite gentleman who I came to trust. Once the payment was accepted and we completed our call, only then did I have access to the actual contract. It didn't take much reading to realize everything in this "agreement" (contract) gave this company every reason they would ever need to deny any claim. ("Worn parts excluded") I then called them back and cancelled the contract. But even with that, after the nice gentleman assured me any refund would be "instantly" returned, that was (is) not the case. The "agent"(s) I had to speak with was anything but cordial. She spoke with a rather angry voice and so fast I could barely understand a word she said. I'm waiting for my refund.
Joe, thank you for your feedback. We understand your concerns and appreciate you taking the time to share your experience.
We can confirm that the down payment has been successfully returned to the original form of payment. Please note, however, that it may take your bank an additional day or two to reflect the credit in your account.
CarShield offers a full 30-day review period specifically so customers can review their contract in full and decide if the coverage is right for them. During this time, we offer a full refund if the contract is canceled.
We’re sorry to hear that your interaction during the cancellation process did not meet your expectations. That’s not the experience we aim to provide, and your feedback will be shared with the appropriate team for review. If you have any further questions or concerns, please don’t hesitate to contact our Customer Service Department at 1-800-587-4162. We’re here to help.
Reviewed Aug. 2, 2025
The warranty on my ‘22 Canyon was getting ready to expire and they wanted an outrageous amount of money for a year, so we decided to go with CarShield for my truck and the Jeep. The missus also contacted some companies but they were higher than CarShield. The setup was easy and I received the hard copy a long time ago. We’re on autopay.
Clifford, thank you for sharing your experience—and welcome to CarShield! We truly appreciate you choosing us for your vehicle protection needs.
It's great to hear that our coverage and pricing stood out, and that the setup process was smooth with the added convenience of auto-pay. We’re also glad our customer service team made the experience easy and stress-free.
If you ever have any questions or need support, don’t hesitate to reach out. We’re here to help and proud to have you as part of the CarShield family!
Reviewed Aug. 2, 2025
I've got two accounts with CarShield and I've made claims. I had some service work done on one of my trucks. But they didn't pay what they've advertised they're gonna pay and they made me turn in a bunch of more paperwork, which they should have had from day one when I signed up, such as the bill of sale of the vehicle. I was not told about that when I first took the policy out, and I didn't have to do that on the first vehicle that I insured with them.
It took about two weeks. So my vehicle was tied up for three weeks in the service shop. They wouldn't cover all of the hourly labor. The labor rate was $189 an hour, and they were only gonna pay $150, which I was never told from the beginning and there's nothing in my documents that say that. Then they argued with the service people, who are the only ones left in this area, Tucson, Arizona, that will even deal with them. Nobody else does. All the service shops that they did have in this area had quit. So right now, I'm considering moving to a different company. CarShield is not the insurer either. It's American Auto something. CarShield is just a broker. They're a middleman, which I just found out.
Mark, we appreciate you taking the time to share your experience and understand your frustration with the recent claim process. While certain documentation, such as a bill of sale, is not typically required, under specific circumstances, it may be requested to help verify details such as mileage or vehicle history.
Regarding labor rates, we’d like to clarify that during the initial sales call, it is explained that labor times and rates are subject to nationally recognized industry repair guides. While we strive to work with repair facilities across the country, we understand that some shops may choose not to follow these guidelines, which can present challenges in certain areas.
We value your business and take your concerns seriously. If you’d like to review your claim further or discuss your coverage, please contact our Customer Service Department at 800-587-4162. We're here to help and committed to addressing your concerns directly.
Reviewed Aug. 1, 2025
I know about CarShield, and my father-in-law uses it. So, that’s how I came up with the plan to use them also. And I also heard that the experience with them is good, and they are always on point in case of an accident, or damage, or something done to your vehicle. And they’re always there immediately if you need roadside assistance.
So, I signed up with them over the phone. I also received the hard copy of my warranty, and I did read over the coverage. The only problem is that I set up the account on my phone, but I can’t see the coverage on my phone. So, I did talk to a customer representative, and she told me that I’ll have to view it on my laptop or my computer.
And I had the full coverage that covers my engine. It’s a little bit expensive, but I do understand. And I try to work with it somehow because of the quality of the program that they have. So, I stick with it, but it’s a little bit on the high note. And I did the autopay, where it comes out every month.
I feel confident having it in case something happens. And even when I was talking to the guy, he was super cool, and I told him I just needed it just in case because stuff does happen. But because I got a mechanical background, I take care of my vehicle. I know how to treat it and how to take care of it. So, I told him that it’s best to have it and don’t need it than to need it and don’t have it. So, that was my reason to have it.
I’ve never had to call them out to do anything on my car yet. But so far, the service has been good whenever I reached out to them or when they reached out to me. And the representative was awesome. He did everything he could to give me the lowest rate possible, and even tried to give me other discounts on other stuff.
Gary, thank you for your detailed feedback! We're glad you chose CarShield based on a trusted recommendation and that features like roadside assistance and engine protection have given you peace of mind.
We appreciate your patience with the app issue and are happy to hear our representative provided helpful support. It’s great to know auto-pay and flexible options worked well for you, and that our team was able to assist with a reasonable rate.
Thank you again for the recommendation and your four-star review. If you have any questions, feel free to contact us at 1-800-587-4162 — we're always here to help!
Reviewed Aug. 1, 2025
I am dealing with my first claim with Carshield and not happy how they work things, I have a 2018 Tahoe that I have to get my ac condenser changed and my touchscreen, I brought it to the dealership and they said it would be $2300 for everything. So I was thinking I just had to pay my $200 deductible but carshield wants me to pay $800 that’s with my deductible included because the adjuster says the dealership could get the parts cheaper and they are charging too much for labor, they told the dealership they could get the parts cheaper at O’reilly which the dealership told me they told carshield they can not get the parts from o’reilly. They have their place to get the parts and they would not be able to warranty parts from O’reilly. So apparently I guess anything we would need worked on they would go back and check to see if could get it cheaper somewhere else.
I’m sure knowing the dealership will use their parts and not go shop around other places, it seems like they will find a way not to have to pay what they should pay, I would not recommend getting carshield if we have to pay out of pocket like this, I should just be paying my deductible, they should let the customers know that they won’t pay what they are supposed to, looks like they will try getting out of paying what they should any kind of way, I really thought they would be a reputable place and pay our repairs but apparently not so like I said before I would not recommend anyone get carshield
Faith, we apologize for the frustration you've encountered during your first claim. After reviewing the situation, it appears the adjuster determined that the dealership’s pricing for parts and labor was higher than what is typically considered fair and reasonable based on nationally recognized industry standards. In these cases, we authorize amounts that align with those guidelines, which may include sourcing parts from reputable suppliers like O’Reilly to keep costs within your contract limits.
We understand that dealerships often have specific policies about where they source parts and may not accept alternatives. While this can create challenges, please know our intention is not to avoid paying for necessary repairs, but to ensure that coverage is applied appropriately and within contract terms.
If you have questions or would like a more detailed review of your claim, we encourage you to contact our Customer Service Department at 1-800-587-4162. We're here to help explain your coverage, address your concerns, and work toward a resolution.
Reviewed Aug. 1, 2025
CarShield protects my car and the engine, which is the most expensive thing. I liked the protection that they said I would get. The person who helped me was okay and the process was moderately easy. I was also set up for autopay.
Christina, thank you for sharing your detailed feedback. We're glad to hear that the coverage provided peace of mind and that the setup process was convenient for you. While we're pleased the experience met your expectations, we understand there's always room to improve. If there's anything we can do to enhance your experience or if you have questions about your coverage, please don’t hesitate to contact our Customer Service Department at 1-800-587-4162. We’re here to help and committed to providing continued support throughout your coverage.
Reviewed Aug. 1, 2025
I call CarShield to file a claim...I wear the customer service representative was denying my claim before I was finished telling what it was for. I got the feeling he got so much enjoyment by refusing my claim that he was having an orgasm!!!
Steve, we apologize if you feel this is how the call was handled. All calls are recorded for quality assurance. After reviewing the last call we had with you on May 2, 2025, we can confirm that both customer service representatives were professional throughout the conversation. If you have any concerns or would like to discuss the matter further, we encourage you to contact our customer service team at 1-800-587-4162.
Reviewed Aug. 1, 2025
Following the TV ad, I filled out something online, and somebody called me back within minutes. The salesperson was informative and gave me the information I needed based on my current needs, and I went with the offer. I rejected the offer a couple of times, but he never gave up. He explained the benefits and how it could benefit me in the long run. And I thought about it, and I sort of gave in because he was convincing enough. So, it was good.
The cost is reasonable, but I’m not 100% happy with the coverage. And it’s necessarily no one’s fault. It’s just that the car I have, with the year and the mileage on it, it didn’t qualify for the next tier. It’s just their different categories of offers. I just qualified for the Silver category. So, that’s the only disappointing thing. I think CarShield could look at that further and develop something better for people who have an older model and more miles, and still give better coverage. But, hopefully, if I need to use it, it’ll prove that it was worth getting it.
Byron, thank you for your review, and welcome to CarShield! We're glad to hear that the purchase process was smooth and that our representative provided informative and patient support throughout.
Our coverage plans do vary depending on the age and mileage of the vehicle. As such, our sales agents place customers into the highest level of coverage their vehicle qualifies for. We understand your concerns regarding the limitations and are always working to enhance our offerings to ensure qualifying vehicles receive the most adequate protection available.
If you have any further questions or would like to discuss your coverage in more detail, please don't hesitate to contact our Customer Service Department at 1-800-587-4162. We're here to help.
Reviewed Aug. 1, 2025
Signing up with CarShield was easy. They took good care of me. The price is reasonable and was one of the cheapest compared to other places. They had the book and the cards mailed out. I was reading through the policy last week and I was trying to figure out what’s covered and not. Brakes, tires and struts aren’t covered. But transmission, air conditioner, compressor and starter are.
However, I was only approved for six months. So here I am wondering now what’s gonna happen in six months. I asked them about that and they said that they’d redo it. I didn’t like that. I said that I’ve always had car insurance and every month, they take the money out of my account and I don’t have to worry about it until the next year.
Robert, thank you for your review! We're glad to hear that your sign-up experience was smooth and that our representative was helpful throughout the process. It's also great to know you found the monthly payments affordable and appreciated the clear communication and documentation.
After reviewing your account, we would like to clarify that your policy renews with each monthly payment made; there is no set expiration date. This means your coverage can continue indefinitely with unlimited time and mileage, as long as your monthly payments remain current.
If you have any questions about your coverage or need further assistance, please don’t hesitate to contact our Customer Service Department at 1-800-587-4162. We're here to help!
Reviewed Aug. 1, 2025
When I signed up for the policy, I had to read what you guys covered and didn’t cover, they didn't explain it. I’ve had it since April, but when I called about something, it wasn't covered under my policy. The cost is a lot for them not covering everything. I'm starting to think it's a waste of time. I might cancel it.
Alexas, we understand your concerns and apologize for any confusion regarding your coverage. Coverage eligibility is based on the specific plan selected, and while we aim to offer protection for many major components, some items may not be included depending on the contract terms. We’d appreciate the opportunity to review your account and go over your coverage in more detail to help address any questions you may have.
Please contact our Customer Service Department at 1-800-587-4162 so we can look into your concerns and assist further. We're here to help and want to ensure you have a full understanding of your policy.
Reviewed Aug. 1, 2025
CarShield has dealt with Land Rover before. When I bring my vehicle there, they know exactly who to contact. CarShield will call me and let me know that the claim has been approved and what I have to pay, but I don't have to do much. When something was wrong with my suspension and some valves needed to be changed the last time, the service department at Land Rover told me, and I just had them call CarShield. They do keep me updated if there's more claims to be done. They also give me a receipt with everything on it. I don’t need a rental either because Land Rover provides a loaner car free of charge. As my car has gotten older, I'm still paying the same price, but I'm not complaining because they do take care of my car and I never have any issues,
Goldsmith, Thank you for taking the time to leave a review! We're glad to hear that the claims process has been smooth and that working with your Land Rover dealership has made things even more convenient. It’s great to know our service has brought you peace of mind and that you’ve had clear, hassle-free interactions along the way.
We appreciate your feedback regarding pricing—our plans are designed to provide the best protection based on a vehicle’s age and mileage, but we’re always looking for ways to improve and enhance our offerings.
Your recommendation means a lot, and we’re happy to have you as part of the CarShield family. If you ever have any questions or need assistance, we’re just a call away!
Reviewed Aug. 1, 2025
The ad on TV sounded pretty convincing when my factory warranty ran out. There's nothing wrong with the vehicle, but you never know. The person who assisted me over the phone was good, too.
Mark, thank you for choosing us, and welcome to CarShield! We’re glad to hear that your experience with our sales agent was straightforward and professional. It’s great to know the process was handled efficiently and left you with a positive impression. If you ever have any questions or need assistance in the future, we’re here to help!
Reviewed July 31, 2025
I got CarShield because I have a car that is out of the regular warranty and I want to avoid large unexpected expenses. When I go to my private mechanic, I usually check ahead to see if something is covered, but I let them do the phone work once the vehicle is there. All of my experiences with CarShield have been very good. My claims have been easy and treated very well. There have been two times when there was no coverage, but I understand the policy. I know that if the coverage is not listed, then it doesn’t exist.
Donna, thank you for sharing your positive experience with CarShield! We're glad the claims process has been straightforward and our customer service has met your expectations. It’s great that your coverage aligns with what you were informed, and we appreciate your recommendation.
We’re committed to providing excellent support, so if you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always happy to help!
Reviewed July 31, 2025
I like CarShield’s low cost and their good reputation. They’re also veteran-friendly. I have also received a hard copy of my contract and handbook.
Brian, thank you for choosing CarShield and for your kind feedback! We’re honored to support veterans and provide affordable coverage. We’re glad our customer service and sales process have met your expectations.
If you have any questions or need assistance with your coverage in the future, please don’t hesitate to reach out. We’re here to support you whenever you need us!
Reviewed July 31, 2025
Was told it would give us loaner and replace starter then they say no and no loaner because they didn't cover the work on my truck. Wasted money on this company. Would never tell a friend good things about them.
Barbara, that is unfortunate to hear, and we apologize for the inconvenience. After further review of your account, it appears the parts needed for the repair were not listed for coverage on your contract. Coverage details, including loaner availability, depend on the specific terms of your policy and the repairs covered. You are at a great level of protection, and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service team at 1-800-587-4162 if you have any further questions or concerns.
Reviewed July 31, 2025
CarShield took care of the car repair and covered it. They are reliable and take care of all the problems one may have with the car. I was confident in knowing that my antique vehicle was going to be covered. I never had problems. The mechanics did have an issue, though, connecting to someone from CarShield.
Wanda, thank you for sharing your experience! We’re glad you decided to give us a call and that you feel confident knowing your antique vehicle is covered. It’s great to hear that your repair was covered and that you find our service reliable. We appreciate your understanding regarding the communication hiccup with the mechanics and are always working to improve. If you need any assistance in the future, we’re here to help!
Reviewed July 31, 2025
Signing up with CarShield for my newly bought vehicle was very pleasant. Their reps were very good.
Eric, thank you for choosing CarShield and for sharing such a positive review! We’re thrilled to hear that your signup experience was seamless and that our team provided clear and helpful information. It’s great to know that having the freedom to use your own mechanic and the rental car feature bring you peace of mind.
We appreciate your recommendation and are honored to provide you with reliable coverage for your travels, including those visits to Chicago. If you ever need assistance, don’t hesitate to reach out—we’re here to support you every mile of the way!
Reviewed July 31, 2025
Our car was getting older and an extended warranty would be a good thing to have, and my mother had CarShield and I knew she had I for a reason so that’s what I got. The sales rep was good. She was really nice and helpful. We haven’t had any problems with the car but that's why I got CarShield because if it breaks down, it’s gonna be a lot cheaper than paying for repairs on my own.
Debra, thank you for choosing CarShield and for your thoughtful feedback! We’re glad your mother’s recommendation and our friendly team made the sign-up process easy and reassuring. It’s great that having a local option like Freedom Dodge adds convenience and peace of mind.
We appreciate your kind words and are here to support you whenever you need us!
Reviewed July 31, 2025
I bought a new car and the manufacturer's warranty wasn't gonna cover more than six weeks, and I remembered my wife's last car was covered by CarShield until a tree fell on it, so I went ahead and got CarShield. The signup wasn't necessarily easy, but it wasn't hard either. The representatives were polite and answered any questions I had, and I didn't have a lot.
Henry, we appreciate the time you took to leave a review! We’re glad to hear your interactions with our representatives have been pleasant and that your questions were addressed. Keeping records for maintenance is an important part of protecting your coverage, and we're happy to provide guidance whenever needed. If you have any additional questions or need support at any point, feel free to reach out to our customer service team at 1-800-587-4162. We're here to assist in any way we can.
Reviewed July 31, 2025
I wanted to get an extended warranty because I have a used car. And I had seen advertisements for CarShield so I checked them out to see what they would do for my car and decided to get it. I haven't had to use it yet, but the signup was all right.
Jeff, welcome to CarShield, and thank you for choosing us! We're glad to hear that your experience has been smooth and that our service is living up to your expectations. If you have any questions or need support at any point, feel free to reach out to our customer service team at 1-800-587-4162. We're here to help however we can.
Reviewed July 31, 2025
I’ve been with CarShield for a while and I like their service. My car needed to be fixed, they handled everything and it was fixed. I would tell my friends that if they need extended coverage, they should get CarShield
Cheryl, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can provide any further assistance.
Reviewed July 31, 2025
I was thinking about getting an extended warranty and I’d seen CarShield on TV, so it was the first thing that came to mind, and I went with them. The sales rep was very helpful and provided me with everything I needed to know.
Deshawn, welcome to CarShield, and thank you for choosing us! We're glad to hear that your experience getting started was a positive one and that you felt supported throughout the process. If you ever need anything or have any questions, please don’t hesitate to contact our customer service team at 1-800-587-4162. We’re here to assist in any way we can.
Reviewed July 31, 2025
There were several instances that CarShield covered my car’s issues. The one the most recent one was a transmission valve body issue and they have my car for about three days. I filed the claim through the dealership and they took care of everything. CarShield called me to confirm that my car was for repair.
Grant, we appreciate you taking the time to leave a review! We're glad to hear both of your plans have provided the coverage you needed and that the claims process has been smooth and efficient. It’s great to know the repairs were handled promptly and that coordination with the dealership made things easier. We appreciate your continued trust in CarShield!
Reviewed July 31, 2025
I just purchased my vehicle, and I only had a 30-day or 60-day warranty, and I wanted coverage in place before my dealership warranty expired. I would always see CarShield in commercials. So, I looked more into it online. I also saw Endurance, but I went with CarShield. The representative explained everything and told me what would be covered and when it would factor into my coverage once my warranty with the dealership ran out. It was set to activate about one to two months after the dealership warranty ended, and as long as I had the money to put down on it, I was approved. I almost had to use the warranty when someone scraped my car. But I decided not to because it wasn't worth it.
People should go with CarShield. I had seen it on TV before I even thought about purchasing a vehicle. But on my last two vehicles, I had to get a transmission, and that came out of my pocket. So, the next time I purchase a car, I will make sure I’m covered so that I won't have to pay $4,000-plus to get my car fixed.
Reviewed July 31, 2025
Carshield is not a protection plan, it's not a peace of mind, it's a Nightmare!! CarShield is absolutely the worst company I’ve ever had the misfortune of dealing with. I paid for months thinking I had peace of mind with their “comprehensive” vehicle protection plan. When my 2020 Ford F-150 had a covered issue, I submitted a claim — and they flat-out told the mechanic that " He don't care" and with no clear explanation kept prolonging the process. I was left on my own to cover thousands in repairs. to speak to a supervisor you have to be on a waiting list until they call you. 72 hrs latter.
Customer service was useless and unresponsive. I waited more than a month for a resolution, and all I got was a rejection and excuses.
They dodge responsibility and stall until you give up. It’s nothing but a money grab. This company uses misleading ads to lure people in, and then abandons them when it matters most. Do NOT trust them. You’re better off burning your money than giving it to CarShield. I’m filing complaints with the FTC, the Texas Attorney General, and the BBB — and I encourage others to do the same. CarShield needs to be held accountable.
Hector, we understand your frustration and apologize for any distress this situation has caused. Upon further review, our records indicate that we have communicated with the repair facility regarding the information needed to proceed with your claim. Unfortunately, it also appears that inconsistent communication from the repair facility has contributed to the delays.
We want to assure you that our customer service team is here to assist in any way we can. To move forward, we will need to receive the required information from the current repair facility. Alternatively, you may choose to relocate your vehicle to a new facility that can provide the necessary documentation to support your claim.
If you have any questions or need assistance with this process, please don’t hesitate to contact us at 1-800-587-4162. We're here to help.
Reviewed July 30, 2025
I've been with CarShield for over 5 years and have never filed a claim. I've now needed to file a claim for my transmission. They provided a salvaged transmission for repairs on my vehicle while I protested along with the service center. The service center offered a new transmission, but CarShield declined. They stated I would have to pay the difference even though my contract says they could use a new transmission. My truck has been in the shop for over a month, and I've only been offered 7 days of rental.
After the service center and I told CarShield on numerous 3-way calls that the salvaged unit proposed for my vehicle raises serious concerns regarding reliability, safety, and long-term value. They stood strong and would not budge, they went ahead and sent one, the service center received the transmission, and it was for the wrong make and model. Still no extension on rental. Finally get the salvaged transmission in for my make and model and now the transmission doesn't work. Still no rental extension and still no new transmission.
Derrick, we apologize for the frustration you've experienced. Upon further review, it was discussed that you had the option to use the repair facility’s parts, and a credit for the authorized amount would be applied toward the repair. You would be responsible for any out-of-pocket difference. However, it was noted at that time that the repair facility was not willing to accept shipped-in parts.
Since then, the repair facility agreed to accept the shipped transmission, and it was agreed upon by you to move forward with the authorized part. We understand the delays and frustrations this situation may have caused, and we appreciate your patience throughout the process.
If you have any further concerns or questions about your coverage or repair status, please don’t hesitate to contact our customer service team at 1-800-587-4162. We’re here to help.
Reviewed July 28, 2025
A friend told me about CarShield. But I don't know how it works. I haven't used it yet. It was easy. It was good.
Cyntthia, Thank you for choosing CarShield! We’re glad to hear the signup process was smooth and that our customer service met your expectations. We hope you won’t need to use your coverage anytime soon, but rest assured we’re here to support you whenever you do. If you have any questions or need assistance, don’t hesitate to reach out!
Reviewed July 28, 2025
I saw CarShield commercials and went online, found the phone number, and called. I knew what I want and what I was getting into. So it wasn't like a cold call. Getting signed up was easy.
Jayne, thank you for sharing your detailed experience. Upon further review, we can confirm that your refund has been processed. For more information regarding the return, please contact our Customer Service team at 1-800-587-4162.
We appreciate your feedback about the sign-up process and understand the challenges you faced with prepaying for a full year. Your satisfaction is important to us, and we’re here to support you with any questions or concerns you may have moving forward.
Reviewed July 27, 2025
The sales representative who helped me get the policy through CarShield was so-so. The way that I took it is that my bill should have been lower than $176, so I really wasn't too pleased with that because it was $30 to $40 more than I was planning to spend. I didn't save any money with it.
With the tax, the sales rep should have explained that more. The whole purpose of my getting it was because she said that if I locked it in, I could get it under $150. She stayed on the phone just to make the sale. She waited two hours for me to get the money and put it on the card.
Now I'm close to $40 over what I was spending. I don't like how that went. I haven't received a copy of the contract yet, but I thought they could have had some more added to the coverage, like the radiator. There is stuff that I didn't even have in the package, yet I wind up paying more money.
Thank you so much for sharing your experience with us. First and foremost, we sincerely apologize that your initial interaction with CarShield left you feeling rushed and unclear about the details—especially when you came to us seeking support and financial relief during an already challenging time.
We genuinely appreciate your honesty, and we hear your concerns regarding pricing transparency, the scope of coverage, and communication during the enrollment process. Your feedback is important to us, and we’re committed to learning from it.
To help provide some context: the vehicle you enrolled—a Mercedes—is classified as a luxury vehicle, which inherently carries higher repair and maintenance costs. Because of this, and considering the vehicle’s age and mileage, our system placed you in the highest level of coverage we could offer to protect against the most critical and expensive repairs. This was done with your long-term benefit in mind, aiming to cover as many essential components as possible.
While the standard monthly cost for this plan was originally over $200, we understand budget limitations, especially as a single parent. Our representative worked to reduce the total to $176 after tax to help ease that burden.
If you have any remaining questions about your coverage, our customer service team is here to help clarify any details. We encourage you to reach out—we’re happy to assist and ensure everything is clearly understood.
Reviewed July 27, 2025
CarShield has good customer feedback. I've been with them for about six years now and I pay monthly. I’ve submitted several claims. The claim concierge team takes all of my information to get me set up quickly. They reach out to whoever the shop is that has my car and get everything taken care of. CarShield gives fast and professional service. Every time I've had to use them, I'm never questioned. They jump right on it and get my car taken care of. I tell everybody I know who's looking for an extended warranty about CarShield.
Thank you so much for your kind words and continued trust in CarShield! We’re thrilled to hear that your experience with our claims process has been smooth, efficient, and hassle-free. Ensuring that repairs are handled quickly and professionally is a top priority for us, and it’s great to know that our team has delivered that level of service consistently.
We also appreciate you highlighting the flexibility of our payment options—giving our customers choices that work for their individual budgets is an important part of how we aim to support drivers like you.
Your recommendation means a lot, and we're grateful to have earned your confidence. Knowing you feel secure and well-supported on the road is exactly what we strive for every day.
Thanks again for being a valued part of the CarShield family!
Reviewed July 27, 2025
Checking the benefits and researching what the best company is has led me to choose CarShield, and they’ve been okay. I talked to a rep when I signed up. You get a better deal when you talk to people, although it’s not all the time that it comes through at the other end, but not with CarShield. The garage was on hold for quite a while this last time, and it could be that they have fewer people working the phones or it’s due to a lack of employees, which has happened in a lot of places. But my issue was taken care of. I had a wonderful experience with my first claim. The car needed a rubber put back in, which cost $1,600, and they paid for that. That was two years ago and the other claim that I made was the switch for the fans in the air conditioner. It was going in and out, and they split the $800 job with me. I wasn’t pleased, though. They could have done a little more than that.
Thank you for taking the time to share your detailed experience with us. We’re grateful you chose CarShield after careful research and trusted recommendations, and we’re pleased to hear that your first claim—covering a significant $1,600 repair—was handled to your satisfaction. That’s exactly the kind of peace of mind we strive to provide.
We also appreciate your positive feedback about our sign-up process and pricing. It's great to know our representatives were able to offer clarity and support during enrollment, and we’re glad to hear the overall value still resonates with you.
Regarding your recent claim, we understand your frustration and truly empathize with your concerns. In this case, two components were submitted to us for review. One was eligible for coverage under your specific plan and was approved accordingly. The other part, unfortunately, was not listed for coverage, which is why only a portion of the total repair cost was paid. We understand how this can be disappointing, especially when repair costs are high, and we're always here to help review the details with you to ensure full clarity.
We also appreciate your note about the hold time your repair facility experienced. While we're actively working to improve communication times industry-wide, we recognize that delays—regardless of cause—impact your experience, and we’re committed to making that process more seamless.
Your honest feedback helps us identify areas for improvement, and we're grateful for your overall satisfaction and thoughtful rating. If you'd like to discuss your plan in more detail or have questions about what is and isn't covered, our customer support team would be happy to assist.
Thank you again for being a valued CarShield customer.
Reviewed July 27, 2025
I have an older car. It's a 2013 Chrysler 300. It has a high-performance engine and I had it under warranty for a number of years, and money was getting out of hand. So, I went out and looked for a quote, and CarShield gave me a really good deal. They broke it into two parts, one part being the engine and drivetrain, and the rest being accessories. The number was a lot better than what I was getting. I do a lot of driving, and this is the best I have seen. So, I'm happy with it.
I know what the costs are involved in operating my car through the dealer. I know how much they charge. A lot of stuff has to go through the dealer. But if CarShield's got a recommended service guy, that's all I'm looking for, and so far, so good. I've made the payments. I haven't had to use the services yet. So, I don't know how the performance end is but as far as setting it up and then charging me through my bank account, that was all fine with me. They gave me a good number. When they broke it down and told me what they'll cover for the dollar value that it's got, it was an easy comparison. They saved me about 40% to 50%. They gave me 90 days on the accessories, but the major engine problems was 30 days. So, that was acceptable to me.
Thank you for sharing your experience—we’re so glad to hear that CarShield has been a helpful and affordable solution for your 2013 Chrysler 300, especially given the challenges of maintaining a high-performance vehicle.
We’re proud to offer flexible coverage options, and it's great to know that breaking your plan into engine/drivetrain and accessory components helped meet your needs while keeping costs manageable. Our goal is to provide coverage that brings both value and peace of mind—especially for drivers putting serious miles on their vehicles each year.
We also appreciate your feedback on the smooth sign-up process and the convenience of direct payments. It’s important to us that managing your protection is as easy as driving with confidence.
Thanks again for choosing CarShield—we’re here if you need us, and we hope your vehicle continues to run smoothly!
Reviewed July 26, 2025
I saw CarShield’s commercial on TV and I got it probably a year before I paid my car off. It always seems like once you pay the car off, that's when things go wrong. I’ve dealt with them twice. I just called their customer service line and they gave me where I need to be. I took my car down to the Subaru dealership because I had some electronic problems. It was there for a day and they gave me a car to drive home, which was nice because I still had errands to run when I made my appointment. The control for all the windows, especially my passenger side windows, totally went out. But I can lean over and use those. If I were sitting in that seat, I could still roll the window up and down, but I couldn't from my driver's seat. That claim went smoothly.
The second one I made was for the air conditioner fan. It gets hot in the summer where I live and it went out. I paid a deductible each time I went, which I'm glad I did. Because the first time with the electronic problem with my windows would have been a cool 1,200 bucks real quick. I've always been a middle-of-the-road kind of person, even when I was buying tires for my car. I wouldn't pay for the high-end ones, but I'm not gonna pay for the low-end ones where I gotta replace them sooner. With CarShield, you get what you pay for. I'd recommend them.
We’re so glad you chose CarShield at just the right time. You’re absolutely right: vehicle issues often seem to surface just after that final car payment, and we’re happy to have been there to help protect your investment.
It’s great to hear that our coverage supported you through two important repairs, especially with critical issues like electronics and A/C—things that can make a big difference in day-to-day comfort and safety. We’re also glad your dealership visits went smoothly and that you were able to take advantage of the rental benefit while your vehicle was being serviced.
We truly appreciate your kind words about our customer service and your practical, honest perspective on value. Like you, we believe in finding the right balance—coverage that’s dependable, straightforward, and fairly priced.
Thank you again for your recommendation and trust. We’re here whenever you need us and hope your Subaru continues running strong!
Reviewed July 26, 2025
I’ve been with CarShield for a couple of years. When I had to file a claim on my Hyundai while it was in the shop. They called me personally to say it was approved, which surprised me, and they took care of everything.
I didn’t expect them to call me. I thought they’d notify the dealership. But they let both the dealership and me know they were going to pay for it, which surprised me.
I never called CarShield, they called me about two weeks later. The dealership had my car for almost a month and didn’t start work until the third week because they were backed up, that was on them, not CarShield. They also helped me with the rental.
We’re thrilled to hear that our service has made a lasting, positive impression over the years!
It's especially rewarding to know that our proactive communication during your claim gave you confidence and peace of mind while your Hyundai was being repaired. Ensuring that both you and the repair facility are fully supported is a key part of how we operate, and we’re glad that made a difference in your experience.
We also appreciate your recognition of the rental coverage. While repair delays can certainly be frustrating, we’re happy we could help minimize the disruption and keep you on the road.
Thanks again for being a valued CarShield customer—we’re here whenever you need us!
Reviewed July 26, 2025
I have an older truck. My car mechanic, where I take my truck, suggested I get CarShield on the first part of the year. When I tried to use CarShield a month ago, they wouldn't pay for anything. I don't know what kind of plan I had. Luckily, my mechanic just let me do the payment that I had there. I have a CarShield plan if I need something done, not to be told, “it doesn't cover that." I pay for months and months into it. That's not what I bought that plan for. I hung up on the rep this afternoon. I don't care to deal with it right now. I'm very dissatisfied, and it’s frustrating.
We’re truly sorry to hear about your experience, and we understand how frustrating it must have been to find out that the repair you needed wasn’t covered—especially after investing in a protection plan. That’s never the outcome we want for our customers, and we appreciate you taking the time to share your feedback.
When you enrolled with CarShield, your 2012 vehicle had approximately 149,000 miles, which placed it in our powertrain plan, the highest level of coverage it qualified for. This plan is designed to protect the most critical and costly components—such as the engine and transmission—to help prevent major financial burdens. Unfortunately, it doesn’t extend to smaller items like O2 sensors, which is what your claim involved.
We know that doesn’t make the situation easier in the moment, and we’re glad to hear your mechanic was able to work with you on a solution. While coverage limitations can be disappointing, we’re always here to review plan details and help customers understand exactly what is and isn’t included.
Your experience matters to us, and we’re committed to being as clear and supportive as possible moving forward. If you’d like to speak with a member of our team directly, we’re here and ready to assist. Just give us a call!
Reviewed July 26, 2025
When people hear more about something, it puts them in a bit more of the forefront than companies that they haven't heard about. I heard about CarShield from someone at my job, and I felt a little more comfortable to go with someone that more people have heard about. The customer service was great when I signed up for my warranty, and everything has been smooth in my experience with CarShield.
Thank you so much for sharing your experience and for choosing CarShield with confidence! We’re glad to hear that a recommendation from someone you trust helped make the decision easier—and even more pleased that your experience with our customer service and sign-up process has been smooth so far.
It’s always our goal to provide peace of mind from day one, and while we hope you won’t need to use your coverage, we’re here and ready to help if the need ever arises. Your recommendation means a lot, and we truly appreciate you being part of the CarShield family.
Reviewed July 26, 2025
CarShield was all right, but I backed out because they didn't wanna give me the coverage that I was looking for.
Thank you for taking the time to share your feedback. We understand how important it is to find the right coverage for your vehicle, and we’re genuinely sorry to hear that our options didn’t meet your expectations.
When you inquired about coverage for your 2016 Volvo with over 122,000 miles, we offered the highest level of protection that the vehicle qualified for based on its age and mileage. As a luxury vehicle, Volvos tend to have higher repair costs, which can influence both the coverage available and the pricing.
We’re glad you found a solution that works for you, though we regret that we couldn’t provide the specific coverage you were seeking. While we aim to offer comprehensive options, there are limitations based on a vehicle’s age, mileage, and make. That said, we appreciate your positive comments about our knowledgeable customer service team and are grateful for the opportunity to assist you.
If you ever have questions in the future or if your needs change, we’re here and ready to help. Thank you again for considering CarShield, and we wish you the best with your coverage.
Reviewed July 26, 2025
It was just easy to submit a claim with CarShield. Everything went perfect. It's the best. I got the car in no time. I didn’t have to wait long. The only thing is, I rented my own car, and I just didn’t get a rental. But that’s okay.
My husband had a CarShield. He died last year in October, so I just kept it. I had to put it in my name after he died. I got a letter the other day about CarShield. I didn’t get in touch with them, but I’ve been up-to-date. I don’t know when it expires, and I thought I renewed it a couple of months ago.
Thank you for sharing your experience with us! We’re thrilled to hear that your claim process went smoothly and that we were able to get your vehicle taken care of quickly. Timely service is something we strive for, and it’s great to know that our team met your expectations.
Regarding your rental car experience, absolutely give us a call next time! We have a team designated to helping customers with their rental coverage. We’re here to make sure everything goes as seamlessly as possible, so please don’t hesitate to ask if you need help in the future.
Thanks again for your positive review—we’re grateful for your trust and high marks for our service!
Reviewed July 26, 2025
CarShield’s customer service is A+. However, they should make it a better price to go with my income.
Thank you for sharing your feedback with us. We’re thrilled to hear that you had a positive experience with our customer service team—we truly strive to provide top-notch support every step of the way.
We also understand your concerns about pricing. While we are committed to keeping our rates as affordable as possible, we are unfortunately still affected by the rising costs within the repair industry, which can influence the pricing of our plans. We appreciate your understanding of this challenge and are continuously working to offer value for every customer’s needs.
Your input is invaluable, and we’ll certainly take your feedback into consideration as we continue to enhance our offerings. Thank you for choosing CarShield, and we hope to provide an even better experience moving forward.
Reviewed July 26, 2025
I was past the warranty on my vehicle. So I went with CarShield. I had a good experience signing up with them. I got the platinum package and the overall cost was not bad, $150. They also sent the booklet.
We're glad to hear that both your family’s positive experiences and our commercials helped you feel confident in choosing CarShield. It’s great to know that the purchasing process was smooth, and that our customer service team was able to provide the clarity and reassurance you needed.
We’re thrilled that the platinum plan suits your needs, and we hope it continues to offer the peace of mind you're looking for. While we hope you never need to file a claim, we're always here to assist if you do, and we’re happy to know your interactions with our team have been positive so far.
Your recommendation means a lot to us, and we truly appreciate you being part of the CarShield family. We look forward to continuing to serve you!
Reviewed July 25, 2025
The CarShield rep who got me signed up was knowledgeable and willing to be patient 'cause it took me a while to get all the information that was needed to start the coverage. He was patient enough to wait until we were able to get outside to get the information and come back. It was a positive experience. I will make a recommendation. I haven't had to use it. But it’s $1,000 deductible for the first three months with our mileage. Then after three months, it's $500.
We’re so glad to hear that the discount from your company and our representative's knowledge and patience made your decision easier. We understand that purchasing a car from an auction comes with its own set of challenges, and we're happy our team could support you protecting that investment.
It's wonderful to know that our representative took the time to ensure you had all the details you needed and made the process as smooth as possible. We also appreciate your comments on the clarity of your contract and the coverage specifics.
Thank you for recommending CarShield to your friends and family—your trust means a lot to us. If you ever have questions or need further assistance down the road, we're always here to help.
Reviewed July 25, 2025
A couple of friends that had dealt with companies recommended CarShield. I had one friend that had both of them for enough time to be able to have some work done on each plan. I was told that the CarShield plan covers more items. I think Endurance was cheaper, but may offer less. Overall, my friends and family were telling me that CarShield is the better choice.
I was looking for bumper-to-bumper coverage because I got a 2019 Infiniti. But at that exact time, I couldn't afford to pick it up. So, I may upgrade soon. Getting everything set up with CarShield was amazing. Their rep sat on the phone with me so long and walked me through and guided me through my pockets and telling me, “It would be best if you invested.” He was right. He was very thorough. He even put me on a friends and family plan to help bring then cost down just a notch.
I walked away with a coverage that covers the powertrain, and stuff like transmission and motor. I ended up just getting the powertrain and then I'm gonna upgrade some of the stuff. The rep said that will be possible as long as I don't make any claims. He was saying a few stipulations. I kept trying to get him off the phone and he wouldn't go. I wasn't being rude. It was just because I couldn't fully afford, and he kept trying to help me afford it. I really appreciated that.
For 130 a month, the peace of mind isn't bad for a powertrain and things that can go wrong. As far as their site, I haven't dug too deep into it but it has good information like your warranty that you selected, your car information, and plate. It has a pay portal, so it makes it easy to pay. I haven't put a claim through on the app, but for right now, it's swift.
We’re so glad that after comparing CarShield with other options, you chose us based on the feedback from your friends and the value of our coverage. We understand that cost is an important factor, and while our plans may be slightly higher than some competitors, we believe that the additional protection we offer makes it a worthwhile investment in the long run.
It’s great to hear that our representative was able to guide you through your options and find a plan that fits your budget, while also ensuring you have the flexibility to upgrade in the future. With your 2019 Infiniti, we understand how important comprehensive coverage is, and we’re glad that you felt confident in starting with powertrain coverage.
We truly appreciate your trust and look forward to continuing to support you. We hope you never need to use your coverage, but rest assured, we’re here if you do. Thank you for being part of the CarShield family and for recommending us to others!
Reviewed July 25, 2025
When I called CarShield, the rep gave me some good information. However, I thought they could cover my car but they did not. They told me that I didn't have enough oil change did to my car, even though my car oil change requires 1,000 something miles for my car, but it was still telling me I need more oil change and claiming that I had that problem before I had them. Now, they didn't even approve me. My car is still at the shop ‘cause the engine is not working, so that's another claim I’m gonna put again. I just paid $1,000 of co-pay, and my car is still not starting and it is still at the shop.
We sincerely apologize for any confusion regarding your recent claim and appreciate the opportunity to clarify the details.
After a thorough review, we show that only one claim was filed, which included several components: the left and right motor mounts, a potential water pump leak, an oil leak, and the alternator. Unfortunately, the alternator was not eligible for coverage, as it is not listed under your powertrain plan.
Our claims team worked closely with the repair facility, reviewing images and video provided to assess the reported leaks. Based on this review, the leaks were determined to be long-term in nature—presenting as saturation rather than active leaks—which indicates that they likely existed prior to the end of your coverage grace period. As such, they were considered pre-existing and not eligible under the terms of your contract.
It also appears there was a delay in receiving the necessary images and estimates for the motor mounts from the shop. Regarding maintenance concerns, there was a note that your last oil change exceeded 10,000 miles. While we recognize that your vehicle may have a longer-than-average oil change interval, it should not exceed 10,000 miles. However, we want to be clear—your claim was not denied due to this issue.
In the end, the motor mounts were approved for coverage, and payment was issued to the repair facility for the eligible repairs. We understand how frustrating and complex the claims process can feel, and we're here to answer any additional questions you may have about your coverage moving forward.
Reviewed July 25, 2025
I had bought a used vehicle, and I felt that I needed coverage. Setting it up was very easy. Reps were knowledgeable and not a hard sell. They let me know what the product could do for me and let me make my decision based on the facts. They described their products well and answered my direct questions directly. They were easy to deal with. I was open to any coverage as I was looking. It was more of if it makes sense price-wise. I listened to both options and went with the powertrain. CarShield broke the timeline down that I could use it after 30 days. After a certain time, it would prorate. After so many months, it went to full coverage. They said that they would cover it like a proration at the beginning of the term, which was reasonable. As for the price, I always like to get it cheaper, but it's fine. I pay it every month.
We’re so pleased to hear that your initial interaction with our team was clear, informative, and pressure-free. Our goal is always to provide honest guidance and let you choose the coverage that makes the most sense for your needs and budget.
We’re glad you found the powertrain plan to be the right fit and that the sign-up process felt smooth and straightforward. It’s also great to know our representative made you feel comfortable and informed throughout the conversation.
While we understand pricing may not have been exactly where you'd hoped, we truly appreciate your thoughtful feedback. We continuously strive to balance comprehensive protection with affordability—especially in light of rising repair costs across the industry.
Thank you again for your trust and for rating our customer service so highly. We're happy to have you as part of the CarShield family and are here if you ever need assistance down the road.
Reviewed July 25, 2025
My car is getting up there in years and in mileage. From watching the CarShield commercials on TV, I got thinking. My car has 100,000 miles on it and it's in good shape. But who knows what's going to happen? I don't want to have to buy a new car. I'm 78 years old and I want this car to last me the rest of my life. So, I purchased an extended warranty from CarShield and recently, I had a claim. I handed my card to the office manager, the one who ran the shop, and he took care of everything. I also paid my deductible. Overall, I would recommend CarShield to anybody.
We’re truly honored to be part of your journey in keeping your vehicle running strong. With over 100,000 miles on your car, it’s understandable that peace of mind becomes even more important, and we’re so glad CarShield could provide that for you.
It’s wonderful to hear that your recent service experience was seamless and stress-free, with everything handled directly at the repair shop and only your deductible to worry about. That’s exactly the kind of convenience and reliability we strive to deliver for every customer.
We appreciate your kind recommendation and are proud to support you in extending the life of your vehicle. If you ever need assistance or have questions, our team is always here to help.
Reviewed July 25, 2025
I got CarShield just in case anything happened to my car. I always wanna keep it protected. The signup was fairly easy. They took money from me in my first phone call.
When I talked to the representative, they said it would take effect in 30 days. I tried to use it after 34 days, but they told me I didn't have it long enough, and I didn't put enough miles on the car. So I wasn't eligible to get anything fixed.
Well, they didn't really explain much. They really just want to get my money. That's when I got rid of them because I felt lied to. I'm in dispute with them now. I told them that I was going to cancel it. And they said, “Well, there's no refund”. And I said, “I'll just go to my bank.”
I won't recommend them to anybody. They don't wanna offer me any kind of help. They’re dishonest and rude. And I don't have time for all that. So, don’t use them.
Thank you for taking the time to share your experience. We’re truly sorry to hear that your expectations weren’t met and that you felt misinformed during your time with us. That’s never the experience we want our customers to have.
After reviewing the initial phone call, we can confirm that our representative did go over the coverage terms, including the 25-day and 500-mile waiting period, approximately 19 minutes into the conversation. She also explained that the policy is refundable within the first 30 days. After that, it simulates pay-as-you-go plan, pay for the month, get coverage for the month—this is why we were unable to issue a refund beyond that timeframe.
That said, we understand how frustrating it can be to face unexpected limitations, especially when you're counting on coverage to be there. We truly regret that the program did not work out for you, and we’re sorry for any confusion or disappointment this caused.
Your feedback is important, and we’ll use it to continue improving the clarity of our communication and service. If there’s anything further you’d like to discuss or revisit with our team, we’re always open to connecting.
Reviewed July 25, 2025
I signed up for CarShield online, which was easy to navigate. Then somebody called me, and we completed the process over the phone. My customer experience with the representative was excellent. I was looking for full coverage for my SUV, and I feel like I was able to achieve that. My experience has been good so far.
Thank you for sharing your honest and thoughtful feedback! We're glad our commercials inspired you to explore coverage, and it's great to hear that your initial interaction with our representative was a positive one. Helping you feel confident in your coverage choice—especially when aiming for comprehensive protection—is exactly what we strive for.
We understand that pricing can be a concern, and while we work hard to offer valuable coverage at low rates, we also recognize that the cost can feel like a drawback for some. We work very hard to keep our rates as low as possible - despite the rising costs of parts and labor in the industry, while also delivering coverage on as many components within the vehicle as we can.
We’re happy to know your overall experience has been positive so far, and we truly appreciate your openness and your willingness to share CarShield with others. If you ever have questions or need support, we’re always here to help.
Reviewed July 25, 2025
I went with another company and I was just dissatisfied with them so, I decided to go with CarShield. I have a bumper-to-bumper coverage with them. Their rep was very knowledgeable, very professional and very friendly.
We’re so glad that after a less-than-satisfactory encounter elsewhere, you found confidence and ease with CarShield. It’s great to hear that the sign-up process was smooth and that our representative provided the professional and knowledgeable service we aim to deliver every time.
We’re especially pleased that you were able to get the level of coverage you were looking for without any hassle. Providing straightforward, helpful support is what we strive for, and your recommendation means a lot to us.
Thanks again for choosing CarShield—we’re proud to have you as part of the CarShield family and are here whenever you need us.
Reviewed July 25, 2025
I'm not happy with CarShield. I paid my monthly fee, had it drawn out of my account on a monthly basis, and when I took my truck in for transmission repair, they denied the claim. It cost me $6,000 out of my pocket because CarShield decided not to pay it. They said that they needed to review it because of the amount of the expense, and then they called back two days later and told me they were gonna deny it. So, consequently, I canceled it because I paid in good faith, I did my part, but they didn’t do theirs ‘cause when I needed them, they wouldn't follow through.
Thank you for taking the time to share your experience. We truly regret that your expectations weren’t met and understand how upsetting it must have been to face a major repair bill—especially after maintaining your policy in good faith.
After reviewing the details of your claim, it appears the repairs were completed before the necessary diagnostic and estimate were submitted for approval. We want to clarify that CarShield plans are not reimbursement-based, which is why all claims must be called in and approved prior to any work being performed. This process is explained during enrollment and is also noted on every page of the contract, stating clearly that: “No claims will be paid without prior authorization.”
That said, we completely understand your frustration and are sorry this critical step wasn’t clearer at the time. If you had contacted us before the repairs, there may have been an opportunity to assist.
We appreciate your year-long relationship with us and are genuinely sorry it ended on a disappointing note. Your feedback is important and will help us continue improving how we support our customers.
Reviewed July 24, 2025
I heard about CarShield primarily from advertisements on TV. Then I talked to some people that had CarShield too. I tried other ones, and those guys were messing it up. They weren’t doing it right. They promised to do this and that. When I filed a claim, they didn’t do anything after they took all my money. They found some excuse not to pay. Even Endurance was one of them, so I had to drop them.
My experience with Carshield has been good, so far, because I haven’t filed a lot of claims. The most recent claim was down here in Southwest GMC, and those people were crooked. They came up with stuff that I don’t think was really there. They acted like they were fishing.
They don’t know what the heck they’re doing because they’re not doing what they’re supposed to do, and I pay a deposit. I pay so much money every month. Then I have to pay a deductible, and every time they do something, it doesn't fix it, then I gotta file another claim. So I went down there, and we had a good talk.
I called CarShield about it and told them what I thought they were doing. CarShield paid, and I was hoping that they would get their money back from them. I understand that they don't cover some things, but they're not as bad as the other ones. These people are real, and they pretty much cover whatever they say they’re going to cover. They’re not going to give a runaround about it.
Thank you for sharing your experience—we’re glad to hear that you’ve found CarShield to be a reliable source of assistance for you and that our claims process stood out positively. We understand how frustrating it can be to deal with a mechanic that doesn’t properly address an issue, and we truly appreciate you bringing that to our attention.
If you ever need help locating a trusted repair facility, our Claims Concierge team is here to assist. We're happy to help connect you with a qualified mechanic in your area to ensure your repair process goes as smoothly as possible.
Thank you again for your trust and recommendation—we're always here if you need support.
Reviewed July 24, 2025
I got the paper from our federal credit union and read up on CarShield. I finally found what I want and like. I talked to a couple of people who had it, and they sound good. When I signed up, their reps were very good. I appreciate talking to the rep. It was very informative.
Thank you for taking the time to share your thoughtful review! We're honored that you chose CarShield after careful consideration and personal recommendations. It's great to hear that our team made the sign-up process seamless and informative. We're also glad to know your experience has been smooth so far—we’re here if you ever need us!
Reviewed July 23, 2025
Paid for services thru CarShield for years and when we needed to get the vehicle worked on, we weren't able to get a certified mechanic to work on it. We live in Carlsbad NM and couldn't find anyone to do the work. Lost out on all of the $$$$ that was faithfully paid to you guys for nothing, thanks a lot for nothing and not being honest to say that it might not work for us...😠😞
Judy, we appreciate you sharing your experience and understand your frustration. While we aim to provide coverage and support wherever possible, the availability of certified repair facilities can vary by location. We regret that this impacted your ability to use the coverage. If you'd like to further discuss your situation, please contact our customer service team at 1-800-587-4162—we’d like the opportunity to review your account and see how we can help.
Reviewed July 22, 2025
We've been with CarShield for two years, and I got a protection from them because I thought it was a good deal at the time. Recently, we had a serpentine belt go out in Dodge City, and we had to have the car towed. Then Midas came and took care of the belts and the alternator. We were really pleased with the service we got.
Thank you so much for sharing your experience! We're thrilled to hear that our advertisements stood out and that you chose CarShield as your coverage provider. It’s great to know that after two years with us, you had a smooth and efficient service experience—especially during a stressful situation like a breakdown in Dodge City. We're glad our coverage and coordination with Midas helped get your vehicle back on the road quickly. Your peace of mind is exactly what we aim to provide. Thanks again for being part of the CarShield family!
Reviewed July 21, 2025
CarShield’s representatives were really nice. They just could have been more Informative because I didn't know that there was a 5,000-mile waiting period. I was told that more information would come in the mail, but they did do a good job of going over what it covered. They were very friendly. They did an excellent job of telling me, and I don't understand cars, what is covered under CarShield versus what is not, which I'm glad that it comes in the paperwork that they gave me because I don't remember.
Alexis, thank you for sharing your feedback. We're glad to hear your experience has been mostly positive and that our team made you feel comfortable with your decision!
We did want to clarify that the waiting period in your contract is 25 days and 500 miles. We apologize for any confusion and appreciate your input as it helps us improve communication moving forward.
If you have any questions, feel free to reach out. We're here to help.
Reviewed July 21, 2025
The factory warranty expired on my car but I always have an extended warranty. The sales rep was good and the process with CarShield was very fast and smooth. I received a hard copy of the contract and the coverage is what I was looking for.
Ruben, thank you for the great feedback! We're glad to hear the signup process was smooth and that our representative left a positive impression. It's great to know the coverage met your expectations and addressed your key concerns. We're here if you ever have any questions—welcome to CarShield!
Reviewed July 21, 2025
CarShield has been on TV forever, and some people I know have used them too. Signing up was easy and I already got my booklet. I looked it over, but I’ve not had the time to go through it ‘cause I sit with an old-timer lady, so I'm on the go all the time.
Ann, thank you for sharing your experience! We're glad to hear the sign-up process was smooth and that our team provided helpful guidance with coverage options. It’s always a pleasant connection to discover shared roots with someone assisting you. We appreciate your confidence in recommending us and are here if you ever need anything.
Reviewed July 21, 2025
It gives me peace of mind that I’ve got CarShield protection for my car. I appreciate that they were very transparent, walked me through everything, and I wasn't pressured in purchasing the program, which also made me feel more comfortable going with them. I’ve already received my hard copy, seen it, and gone over it.
Kalvin, thank you for your feedback! We're glad the representative provided clear information and made the process easy and pressure-free. It’s great to hear the monthly plan works well for you and that you feel secure with CarShield coverage. We're here if you need anything!
Reviewed July 21, 2025
Car parts and cars aren’t made to last like they used to be, which is why I got an auto warranty. I went with CarShield because of the coverage type, and the package wasn’t as expensive as some of the others. The concierge explained that I had to wait 90 days, which was helpful. But I never received a copy of my contract and handbook in the mail, even though I asked for it. Payments are monthly, but I cancelled after the first payment because I never received the paperwork. I was dissatisfied because they didn’t follow through.
Tim, thank you for sharing your experience. We understand how important it is to receive your documentation, especially when you rely on your PO box for secure delivery. We apologize for the frustration this caused and appreciate you bringing it to our attention.
Our records show that the contract was delivered and that your account is still active. If you have any questions or concerns regarding your account status or would like us to resend your documents, please contact us at 1-800-587-4162. We're here to help and want to ensure you have everything you need.
Reviewed July 21, 2025
Purchasing a plan from CarShield was simple, and I got some stuff in the mail. Until you actually put a claim in is when you find out how good the company is, but everything worked pretty smoothly at the sign-up. My payment plan is a monthly thing. The cost was reasonable.
Thomas, thank you for your feedback! We're glad to hear the setup process was smooth and that you received all your documents without issue. It’s great to know our pricing and monthly payment options worked well for you. While we hope you won’t need to use your coverage, we’re here to support you if you do!
Reviewed July 21, 2025
My initial warranty had expired. I chose CarShield because of the price. I've filed quite a few claims, and it was fairly good. The person that did the repairs would call me afterwards. My vehicle was taken care of in a timely manner. CarShield is a good agency and service to work with. I would recommend them.
Ryan, thank you for the detailed feedback! We’re glad to hear that CarShield’s pricing, claims process, and overall support have met your expectations. It’s great to know that you’ve had timely repairs and that our team has helped keep your vehicle on the road with minimal hassle. We also appreciate your positive comments about our website and app—making things easy to navigate is important to us.
Your honest ratings and continued trust mean a lot. We're here whenever you need us and look forward to continuing to support you.
Reviewed July 21, 2025
I’ve looked into an auto warranty because of the price to fix things when you don't have it. I've learned that as a recent home buyer, it's good to have a warranty in case something happens. Anything is possible. CarShield is mostly well-known, and their reps were very informative. They found the plan to cater to my needs, and signing up was handled professionally. It was very informative. They told me what they have to offer and it falls within the criteria.
Karen, thank you for your feedback! We're glad to hear the sign-up process was smooth and that your experience so far has been positive. It's great to know we were able to address your needs, and we appreciate your confidence in recommending CarShield to others. We're here if you ever need us!
Reviewed July 21, 2025
A buddy of mine used CarShield and I gave him a call. Then, I got started with CarShield and their customer service was pretty fair. I've been with them for going on three months now and based on my sign-up experience, I would refer others to them.
Kenya, thanks for sharing! We’re glad your experience with CarShield has been positive and that you’re happy with our customer service. We’re here if you need anything!
Reviewed July 21, 2025
The sales agent from CarShield was awesome with how he broke everything down and explained it very thoroughly. He also gave me the cheapest rate possible. Everything is awesome.
Lashonda, thank you for your wonderful feedback! We're thrilled to hear that our sales agent provided clear explanations and helped you find an affordable rate. It's great to know the process was smooth and that the coverage meets your expectations. If you have any questions as you review your contract, feel free to reach out.
Reviewed July 21, 2025
I’ve been with CarShield for about three months. I went with them because of the high-pressure sales from another company. And the two people I dealt with were very forthcoming and seemed honest and helpful.
So far, I haven’t had a claim with them yet, but I did get them to adjust my monthly rate when I complained about it being too expensive. So, people should not hesitate to negotiate their rate, because they will lower it rather than lose you as a customer, which I figured out already. They lowered mine by 40 bucks a month. So, it went from 170 to 130.
John, thank you for sharing your experience! We’re glad to hear our team was honest and helpful, and that we could adjust your monthly rate to better fit your budget. It’s great to know your sign-up experience was positive. We appreciate your feedback and are here if you ever need assistance.
Reviewed July 20, 2025
My sister had used CarShield, and she had told me about it. The customer service was nice. He explained everything, so it was good. I don’t know if I’m going to stick with it because I ain’t tried it, and I don’t know how it’s going to play out when I try to find somebody to fix my vehicle around this area. I probably don’t have anybody in this area that actually accepts it.
Shelia, thank you for sharing your thoughts! We’re glad your experience with our customer service was positive and that the representative was clear and helpful. We understand it can feel uncertain before needing repairs, but we’re here to support you whenever you do. We can assist with locating repair facilities and offer a website called Shield Repair Network, where you can search for repair shops based on your zip code. Feel free to give our customer service a call if you have any questions or concerns.
Reviewed July 20, 2025
I got a high-end car, and I wanted to make sure I’m under some kind of warranty. I’m paying $200 a month for CarShield, and the only things covered are my engine, transmission, and water pump. I drive an S550 Mercedes. The reason I got coverage was for when I have an issue with the sensors, electronics, or computer board, but none of that is covered. The representative said something about a Platinum plan that was almost $300. I’m already paying $200 a month for insurance, which feels like a car note. Now, I’m paying $400 a month for the car.
I was told the program starts after either 60 days or 500 miles. I know I got 500 miles because I’ve gone to Columbus and back. I need to touch base with CarShield to make sure this is worth keeping and to know what’s covered.
Darryl, thank you for sharing your concerns. To clarify, the waiting period to file a claim is 25 days and 500 miles. Coverage plans vary based on the age and mileage of your vehicle, which can affect what components are included.
We understand the importance of getting the right coverage for your needs. If you’d like to discuss other plan options or review your current coverage in detail, please contact our customer service team at 1-800-587-4162. We’re here to help you find the best solution for your vehicle.
Reviewed July 20, 2025
I’ve been with CarShield for about three months. They seemed better than the other companies when I did my research, which is why I decided to go with them over others. I chose to get full coverage, and when I spoke to a customer service concierge, it was easy. Everything was settled during the first conversation. Signing up was simple, and the contract was easy to understand.
Marty, thank you for your feedback! We’re glad to hear your signup process was smooth and that the contract was clear. If you have any questions or need assistance, feel free to reach out.
Reviewed July 20, 2025
I’ve been with CarShield for just a couple of months, but the customer service wasn’t as good as I thought it would be. I had to get a manifold replaced and brakes done, and none of it was covered, probably because for the first three months I didn't have anything covered. So, I had to pay $1,625 out of my pocket. It was a brand-new policy, and it said there was a $1,000 deductible. But there were some things that weren't covered that I didn't know about. Other than that, yeah, it's been fine so far.
Bob, thank you for sharing your experience. After further review, we can confirm that the information regarding your waiting period and deductible amounts was addressed during the initial sales call. We also send the contract via both email and mail, which includes these details. Please note that all calls are recorded for quality assurance.
We’re glad to hear you were able to get more clarification on your concerns. We’re always here to answer any questions you may have in the future and support you along the way!
Reviewed July 20, 2025
CarShield has been there for a while. And it always stood out. I got a reasonable price that I could afford, with the discounts I got. If something happens, there's no way of being retired and not having a heavy income anymore. I couldn't cover a transmission or anything like that.
My truck is in great shape. It has fairly low miles, but I haven't driven it for probably five years. Because I was a police officer and I had a take-home car. I didn't want you to let them sit like that, then something usually happens.
But it's getting older, and I'm getting older, too. And I can't work on them anymore. So it seemed like a good idea, since it's not covered under a warranty anymore.
I realized that they had the wrong knowledge, so I called back, and they had to write me a new contract, but I have not got the other one. In fact, I called today, and they emailed me a copy of it, and they're sending me a paper copy in the mail.
It seems like it's gonna be a good deal if I ever have to use it. I was impressed enough with them and the way everything went. Everything worked well.
Ronald, thank you for sharing your experience! We’re glad CarShield provides you peace of mind and that your contract issue was quickly resolved. We appreciate your feedback and are here to help whenever you need us.
Reviewed July 20, 2025
I decided to go with CarShield for protection of my truck. I reached out to them online, and it was easy. I haven’t had any problems with my truck to use the warranty. But it’s good to have it to help cover damages or if it breaks down. The price was also good.
Cristina, thank you for your feedback! We’re glad to hear the setup was easy and that you feel confident having CarShield as added protection for your truck. We appreciate your support and are here if you ever need assistance.
Reviewed July 20, 2025
CarShield didn't cover stuff that we needed to be fixed on the truck like the electrical and other things that needed to be replaced. They said that those were not in their policy. I told them that that wasn't a good policy because we need something that was going to cover the repairs on our vehicle. The truck was 14 years old and never been in a accident. In the end, we had to come out of pocket and we spent over $5,000 into that truck. We had to pay close to $3,000 for the new engine, then CarShield wanted to see a copy of the receipt. But what was the point when they didn't pay for it? The only thing they covered were the tows, which was crazy. We were giving them money, $106, and only thing we could get from them were tows. And when we'd get a tow, we still had to put payment on it too. So, we left CarShield to go with another company. If asked to go back, we would rather go with Endurance. People say Endurance is way better.
Ms. Jenkins, thank you for sharing your concerns. Upon further review, it appears your contract was still in the waiting period when you attempted to file a claim. As explained during the sales call and outlined in your contract, the waiting period consists of 25 days and 500 miles.
We understand your frustration regarding the coverage and out-of-pocket expenses. If you have any further questions or concerns, please contact us at 1-800-587-4162.
Reviewed July 20, 2025
CarShield was the cheapest I've found on the computer. The sales agent was pretty good. I haven’t received a hard copy of my policy, but I printed it out.
Robert, thank you for your feedback. Our records show that a copy of your contract was mailed out, but we apologize for any inconvenience or delays this may have caused. We're pleased to hear that the sales agent made the initial process enjoyable. If you have any questions or need assistance, please don’t hesitate to reach out.
Reviewed July 20, 2025
The commercial sounds very convincing, that’s why I chose CarShield. It’s very easy to get, and they seem to be a good company. I bought an older car, and I wanted to make sure that I could get it fixed if I needed it fixed. Speaking with a representative was very easy. He was very professional, nice, and knowledgeable. I had a stroke three weeks ago, so I only had them for one month.
Lisa, thank you for your feedback! We’re glad your experience with our team was positive and that the signup process was easy. We’re here to support you whenever you need us.
Reviewed July 20, 2025
I wanted to cover my vehicle, that’s why I decided to purchase CarShield. The payments were a lot easier on my pocket. They’re affordable. The coverage package was very decent. It covered more than what I needed. The representative was very helpful. I received a hard copy in the mail. They’ve been pretty good.
Tyron, thank you for your feedback! We’re glad our payment options and coverage met your needs, and that you had a positive experience with our helpful customer service team. Please don’t hesitate to call us if you need anything.
Reviewed July 20, 2025
My car is getting older, so I wanted to see if I can get an extended warranty. My sister has CarShield, so it was an easy choice.
Other than the price, everything else was fine.
Ellen, thank you for your feedback! We’re glad your signup went smoothly and you received your contract. If you have questions about your coverage, please contact customer service to review your contract. We’re here to help!
Reviewed July 20, 2025
The customer service was good when I switched to CarShield six months ago. Then, they mailed everything to me.
John, thank you for sharing your experience! We’re glad to hear your signup process was straightforward. If you ever need assistance or have questions, we’re here to help.
Reviewed July 20, 2025
One of my relatives recommended CarShield to me, and I just wanted to try it out. I signed up and the process wasn't difficult. The program is good. After I started talking, I felt a little better. It was cool.
Darryl, thank you for your review! We’re glad the representative helped clear up your concerns and made the sign-up process easy. It’s great to hear that CarShield is giving you peace of mind with your older car. We appreciate your feedback and are here if you need any assistance.
Reviewed July 20, 2025
I have CarShield for about five years. The price they gave me was really good. It was when I filed a claim. I went to the mechanic shop and they called CarShield. CarShield talked to the mechanic. I hardly talked to CarShield at all unless it was a price difference on a part. Like when they have a cheaper part available or I would wait for the part. I had hardly any dealings with CarShield after initial contact.
CarShield is the best deal in town for me. I tell that to other people. I told my daughter about them. She got it for a little while. It's the best.
Frank, thank you for being a long-time customer and for sharing your experience! We're glad to hear the claims process was smooth and that your repair facility was able to work directly with us. It’s great to know you've recommended CarShield to family and found value in the service. We truly appreciate your support and loyalty!
Reviewed July 20, 2025
What CarShield covered and the price were the driving factors why I signed up with them. Signing up was easy. Their asked for my vehicle number and made sure that my mileage was legit. Then he gave me my price and exactly what would be covered. As long as it's paid every month, I'm approved for service. I have it drafted out of my bank. They had told me that it is about 20 days or a certain number of miles before it will take effect. I definitely recommend CarShield to friends. I would tell them to call CarShield, talk to them and get a price and see what they cover.
Leslie, thanks for sharing! We're glad the sign-up was smooth and that your plan offers peace of mind for your vehicle. If you have any questions or need support, feel free to call us at 1-800-587-4162.
Reviewed July 20, 2025
I was buying an older car and got a powertrain coverage from CarShield. I like their coverage of the car. It was terrible when I spoke to them, though. They dropped my coverage and didn't cover me when I should have been covered. CarShield came up with three different excuses for why they didn’t. They ripped me off. Overall, I got good customer service, but it was really bad from the claims.
Jeffrey, it is unfortunate to hear about your experience. Upon further review, it was determined your claim was denied due to the exclusions listed in your contract. If you have any further questions or concerns, please contact our customer service team at 1-800-587-4162. We’re here to help clarify any details regarding your coverage.
Reviewed July 20, 2025
I was in a lawsuit with the warranty company over my car, so I was getting something back up until it was finalized. CarShield is good insurance, and extended coverage is important in case something breaks down. The signup process with them was easy, and the rep during signup was good. I'm approved for unlimited miles, and there are 30 days until I can make a claim. After 90 days, the deductible will go down in half.
Lester, we appreciate you choosing CarShield. It's great to hear the sign-up was simple and that our representative provided helpful information. We're glad the unlimited mileage and added protection gave you peace of mind. If you have any questions, please reach out to us at 1-800-587-4162.
Reviewed July 20, 2025
CarShield has taken care of me every time my car needed something. My most recent claim was for my water pump on my flex. I took it to my mechanic and they handled all the paperwork with CarShield and everything got done. The process is smooth every time and often takes one to two days. I have no complaints. I also have no problem contacting CarShield if I need to.
Keith, thank you so much for your review! It's reviews like yours that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback, and if you need anything, please don't hesitate to give us a call.
Reviewed July 20, 2025
I worked in extended warranty services for 17 years, so when my vehicle’s warranty expired, I got CarShield. I chose their top-tier Diamond plan, and it’s served me well. The process was very smooth. She gave me three places to choose from, and got my rental car quickly without a problem.
I have great peace of mind knowing they handle it. I had another claim, and it went through perfectly, no problems. It works very well, but people should know that with CarShield, it’s better to get the top-tier plan so it covers everything. If they choose a lower plan, they might be frustrated when it doesn’t cover what they need. Usually because they didn’t check what was included.
Dorolyn, we appreciate your time and review! We're glad to hear that both of your claims went smoothly and that you’re satisfied with the service provided. Our coverage plans do vary based on the age and mileage of the vehicle, which is why our sales agents work to place each customer into the highest level of coverage their vehicle qualifies for. We appreciate your recommendation and are happy to provide you with the peace of mind you deserve.
Reviewed July 20, 2025
My car is a little bit older, with high mileage, so I decided to call CarShield. They answered all my questions, and they're always nice, willing to help me out. Contacting them wasn't hard for me. They're reliable.
Michael, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Reviewed July 20, 2025
My claim was denied. They said the lift on my truck was too high and it voided the warranty. The place I took my truck to wasn’t good at all, but CarShield’s side was fine.
Jarrett, we understand your frustration and appreciate the time you took to leave a review. It is unfortunate to hear that the coverage ultimately had to be voided. Modifications can lead to increased wear and tear and may cause additional damage to the vehicle. If you have any further questions or concerns, please contact us at 1-800-587-4162.
Reviewed July 20, 2025
Van Chevrolet, the dealership that I took the vehicle to, took care of the leg work. I did not have to do anything. CarShield reached out to me a couple times and they were good. There was an extra couple of days that it took to get an approval for some of the work though. It had to go up the ladder and the dealership might not have been responding as quickly as they could have. But overall, I was very pleased with my experience. I have already recommended them to three other individuals and I know one of them signed up.
William, thank you for your feedback. We're happy to hear that Van Chevrolet took care of the paperwork and that you were satisfied with the support from our concierge team. We appreciate you recommending CarShield to your friends and are always here to help whenever you need us!
Reviewed July 20, 2025
I had a good experience when I did a claim with CarShield. Once it was called in, they took care of it and I had very little to do. I just had to pay my deductible. They looked it up first to see if everything is covered with the type of plan I have. They have different plans, so they have to find out what's covered under the plan. They do that for the customer and take care of it. The dealership was able to do the repair quickly. CarShield is reliable and I'm very pleased. The price is reasonable as well.
Regina, we're thrilled that you've had a positive experience with our services! We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Reviewed July 20, 2025
My previous vehicle had a lot of miles on it and I wanted to get coverage for that but it fell through. Once I got my new vehicle, I wanted to switch over and CarShield seemed the most legitimate company to do business with. I started with them 4 months ago and they're really good to work with. They were very helpful. They gave me a better plan ‘cause it was a newer car. It was an awesome experience.
Wayne, we appreciate the time you took to leave a review! We're glad to hear that switching to CarShield for your newer vehicle worked out well and that you found our team helpful. We appreciate your support and recommendation to friends and family!
Reviewed July 20, 2025
My extended warranty was getting ready to run out. So, I called CarShield and got the info and decided to take it. I had a recent claim for a sensor. My sensor light came on. So, the shop checked it out and put it on a machine, found out which sensor it was, got the price, called CarShield, and set up an appointment. Then they fixed it. I like the dependability of CarShield. I'm a widow. So, I feel comfortable having it on my car.
We truly appreciate you sharing your journey with CarShield and the trust you've placed in us over the years. We’re honored that you chose us when your manufacturer’s warranty was nearing its end—and even more so that you’ve trusted us for five to six years now. Knowing that our coverage provided you with peace of mind during a recent repair and that the process went smoothly means a great deal to us.
We appreciate your helpful insight into navigating our phone system—tips like yours are valuable for others. Most of all, we're grateful for your kind words about our reliability. Providing dependable coverage, especially for those who value security and independence, is exactly why we do what we do.
Thank you for your continued trust and for recommending CarShield to others. We’re proud to be part of your journey and are always here when you need us.
Reviewed July 20, 2025
I have a good car. And I wanted extended coverage. CarShield called me and their price was right. I went with them. I wanted to check my hard copy and I wanted to get a better understanding of exactly what is covered, because I wanted to have my car do an overhaul. I wanted to take it to Lexus early so I'm not spending six months of paying a bill and then when something happens, I can't get it fixed. I was very surprised, that last time I had a warranty for almost a year, when I took the car there, they wouldn't fix anything on my AC.
Thank you for sharing your honest feedback and for choosing CarShield again! We’re glad to hear the pricing aligned with what you were comfortable with and that the sign-up process went smoothly. It’s great that you're taking proactive steps to ensure the coverage meets your expectations—verifying details early on is always a smart move.
We completely understand the importance of clarity when it comes to what is and isn’t covered. That’s why we encourage customers to review their contracts thoroughly and reach out with any questions. Your experience highlights a valuable approach for others: being informed early helps avoid surprises down the road.
We appreciate your trust in us to help protect your vehicle once more, and we’re here to support you every step of the way. If you ever need assistance reviewing your coverage, don’t hesitate to give us a call—we’re happy to help!
Reviewed July 20, 2025
Our vehicle is getting up there in years. We have seen CarShield’s commercials on TV. The fact that it was rated number one with the Better Business Bureau helped. And we wanted to go with a reputable company too. When the Carshield’s rep made the offer, I told him that it was a little bit more than I expected because I'm on a limited budget. He said that he would give me a discount, and I appreciated that. And that was one of the things that encouraged me to sign up with them. He was very nice and was very understanding. I appreciated him trying to help me. It was an easy experience. I have also encouraged several of my friends. Their cars are much newer than mine, but I said it would be better to sign up now than later.
Thank you for your kind words and for choosing CarShield to help protect your vehicle. We're thrilled to hear that our BBB rating and TV commercials played a role in your decision, and even more so that your experience with our team matched your expectations.
It’s especially meaningful to hear how our representative took the time to understand your budget and provide a plan that worked for you. We believe that personal, respectful service is key, and we’re glad that came through during your conversation.
We truly appreciate your continued support and the trust you’ve shown in recommending CarShield to your friends. Providing peace of mind is exactly what we strive for, and we're proud to have earned your confidence. Thank you again for being part of the CarShield family!
Reviewed July 20, 2025
I got a couple of vehicles that the warranty expired. I just wanna make sure I was able to take care of them if something happened to them. I went with CarShield. I called and spoke to someone. The rep told me everything about it and it sounded good.
First of all, I had CarShield with my daughter back in 2019 and it worked well for her. So, when time came that I thought I might need some coverage for my cars, I used them again. They told me all the packages they have and I picked the one I wanted and purchased.
When you first start the package, you really can't use it until three months in. You got to pay on it for three months before it's actually covering everything. They said it still will cover something, but it wouldn't cover everything. For me, having a warranty is valuable because I'm still paying for my vehicle.
Thank you for sharing your experience and for trusting CarShield once again to help protect your vehicles! We're glad to hear that your previous positive experience with your daughter’s coverage played a part in your decision, and that our representative made the sign-up process clear and seamless—exactly what we aim for.
We’d like to take a moment to clarify the coverage details you mentioned: Our full vehicle service contract benefits typically begin after 25 days and 500 miles. Additionally, for breakdowns that occur within the first 90 days, a $1,000 deductible applies. After that period, the standard deductible outlined in your specific contract takes effect.
We truly appreciate you highlighting the peace of mind CarShield offers—especially when you're still making payments on your vehicles. It's smart planning, and we’re proud to be part of that protection. Thanks again for your thoughtful feedback and for being a valued member of the CarShield family!
Reviewed July 20, 2025
I’m 100% satisfied with CarShield. I like the service. If I have a problem, I call CarShield. They attend to me right away and try to get the roadside right away to pick me up. I submitted a claim for my air conditioning and my car was in the shop. And I was able to drive it after one day. But I hear shops say negative things about CarShied when you take your van. They say negative stuff concerning the billing process. But I never had any problem with CarShield.
We're so glad you took a moment to share your experience—it means a lot to us. We’re glad our TV promotions caught your attention when you needed coverage most, and even more pleased to hear that your recent air conditioning claim was handled quickly and efficiently.
It's great to know that our roadside assistance and claims support provided peace of mind when your van needed attention. Responsiveness is something we take seriously, and we're proud that your experience reflected that.
We truly appreciate your recommendation and are grateful for your trust in CarShield. We're here to help keep you on the road with confidence—whenever you need us!
Reviewed July 20, 2025
I have an old car, I'm 86 years old, and I live by myself. My account with CarShield is like insurance if something happens to my car. I've been real pleased with it. I had an oil leak, and I had it repaired sooner in an auto place. I gave the number to the people at the auto shop and they handled it. CarShield paid up quickly and covered it all. I thank them for that. I had to pay a $100 deductible, but they were nice about it.
Thank you so much for sharing your story—and for trusting CarShield for over a decade. It means the world to us to know we've provided peace of mind and dependable service, especially as you continue to care for your vehicle.
We're especially glad to hear that your recent experience with the oil leak was handled smoothly and that our team made the process simple and stress-free. Providing support you can count on—no matter your age or situation—is exactly what we strive for every day.
Your kind words and recommendation are deeply appreciated. We're honored to be part of your journey and are always here when you need us.
Reviewed July 20, 2025
I'm glad I purchased CarShield. I was impressed with the coverage. I haven't had to use it. But it makes me feel more comfortable having it because I live on a fixed budget. I told my sister, “I feel more comfortable that if something happened tomorrow, I've got coverage to help me get it repaired.” I could call the number, tell CarShield what was going on, and it sounded like they would handle it.
Thank you for sharing your experience with us! We're so glad our commercials resonated with you and that CarShield made sense for your situation—especially when peace of mind is so important. It's great to hear that your car is running well and that having coverage helps you feel more secure on a fixed budget.
We appreciate your trust in choosing CarShield and your kind words about the simplicity of the process. Knowing you've already recommended us to your sister means a lot—that's one of the highest compliments we can receive.
If you ever need us, we’re here to help guide you through the claims process and ensure you’re taken care of. Thank you again for being part of the CarShield family!
Reviewed July 20, 2025
CarShield was the first one I saw, which was why I went with them. There was a problem in the beginning with regard to payment. I brought my car to the mechanic and CarShield told us that they would give money right then. When I got on the phone again to follow up, they changed it. They told the mechanic that they would have to wait 24 hours and I tried telling them that that was not what I was told. CarShield eventually got the payment to them, because I was ready to quit and go with somebody else. My experience has been good in the one year that I’ve been using the warranty. But I have one issue with CarShield. My horn doesn’t work and I brought it to my mechanic. It’s a legitimate thing that you need, and CarShield doesn’t cover it. Despite this, I'll recommend them.
Thank you for taking the time to share your experience with us. We truly value your feedback and are glad to hear that, overall, your experience has been positive with CarShield. We also understand your frustration regarding the car horn repair—it’s important to note that items like car horns are typically considered cosmetic, and not internal mechanical breakdowns, which is why they aren't eligible for coverage under our plans. However, we do offer coverage for many other essential components, such as the engine, transmission, water pump, and more, all of which are designed to give you peace of mind when it comes to more significant vehicle repairs.
We’re also sorry to hear about the confusion during your previous claim. We aim to be transparent and clear with our customers, and we understand how a change in expectations can be frustrating. We’re glad the matter was eventually resolved, and we appreciate you sticking with us through that process. Your continued trust and willingness to recommend us to others means a lot, and we will continue to work on improving our services to meet your needs.
If you ever have any further questions or concerns, we’re here to help and ensure you get the most out of your coverage.
Reviewed July 20, 2025
I don't want to subscribe to CarShield anymore because it's too expensive and the deductible is too high. After I had the car for 45 days, I started hearing a squeak. I have a 2018 Ford Transit. It's paid off. I own a daycare. If anything goes wrong with my car, I make sure I get it done. I went to take my car to get it serviced at Tate Brothers and when they said it was 900 and something dollars, I was, "Shoot. The warranty ain't gonna cover it. I might as well just pay it myself and go on about my business." That's what I did. I ended up paying out of pocket for a water pump on my car. There's no need to get CarShield if I gotta pay out of pocket anyway.
We’re sorry to hear that the high deductible caused frustration, and we truly understand your concern, especially with the importance of your vehicle’s reliability as a daycare owner. We want to clarify that the $1,000 deductible applies only to breakdowns within the first 90 days of the contract. This is a standard safety precaution to ensure that claims are for issues that arise after the coverage starts, rather than pre-existing conditions.
We do not believe this to be the case here, but that is why the 90 day probationary deductible period exists, and we're genuinely sorry if this led to any confusion or additional costs on your end. We also understand how crucial it is to balance the cost of coverage with the value it provides, and we’re committed to making sure customers feel supported throughout their experience.
Thank you again for your feedback, and we hope to have the opportunity to improve your experience in the future.
Reviewed July 20, 2025
I have a older car, and while it hasn't broken down yet because my son does help me with the maintenance, I'm no longer in the same state as he is, so I needed to make sure that I have some extra protection. I heard about CarShield through a commercial, and I got it. I made the initial contact to get information from CarShield. They gave me the information I need, told me what would be covered, and gave me a price quote. My dad is the one who pays for it for me, so I told him that I would give them a call back to discuss it with him, but he had gotten ill for a minute so I had to put that on the back burner, so when I finally did reach back out to them, it was a cheaper rate than what I was originally quoted.
Overall, I was very satisfied with the sign-up process. If you have an older car, this is something that you definitely need to look into if it's in your budget. Thankfully, my dad is paying for mine, because if it was just me by myself paying for it, I probably wouldn't have been able to afford it. The price is definitely worth the coverage though.
We're so glad to hear that the process of getting information and finalizing your coverage was smooth and that you were satisfied with the rate we offered. We understand that situations can change unexpectedly, and we're pleased we could provide you with a more affordable rate when you were ready to proceed.
It’s also great to know that you’re feeling confident with the coverage, especially for your older vehicle. We always aim to offer protection that fits your needs and budget, and it’s wonderful to hear that the assistance of your dad has made it easier for you to secure that peace of mind.
We appreciate your recommendation and are grateful for your positive feedback. Thank you for choosing CarShield—if you ever need further assistance or have any questions, we're here to help!
Reviewed July 20, 2025
I knew I wanted to get an extended warranty. I've been watching TV and the commercials and I saw all that CarShield provides. That was impressive. So, when they called me and I talked to their salesperson, he convinced me that it was a good deal. While I haven't had a need to contact anyone, I hadn't been disappointed with my experience.
We’re so glad to hear that our coverage options caught your attention and that our team made the sign-up process smooth and straightforward. It’s also great to know that everything has been trouble-free and satisfactory since you joined.
We understand that you haven’t needed to reach out for support yet, but we’re always here whenever you do have questions or need assistance. We also appreciate your mention of our additional services, and if you ever feel like exploring them in the future, don’t hesitate to reach out.
Thank you again for your trust, and we’re honored to have earned your top rating. We look forward to continuing to support you!
Reviewed July 20, 2025
The cost of repairs nowadays is astronomical. I looked at all of the reviews online and found that CarShield has the best reviews. When I was getting signed up, I worked with a rep who was very helpful, polite, and professional. I had my contract emailed to me and I printed it out. About a week or two later, I got a hard copy in the mail. Overall, everything went seamlessly.
We're so glad that our positive reviews helped you make your decision and that our sales representative made the sign-up process smooth and easy for you. We also appreciate you mentioning the convenience of receiving the contract both electronically and in hard copy—that’s exactly what we aim for.
We understand that the process took a little longer than expected, but we’re pleased to hear that overall, your experience was satisfactory. Your feedback is valuable to us, and we’re grateful for your solid rating of 4 out of 5 stars.
Thank you again for trusting CarShield to help protect your vehicle, and we’re always here if you need assistance in the future!
Reviewed July 20, 2025
When I submit a claim to CarShield, I call in and tell them, and I take my vehicle to a repair shop. They have to call in and tell CarShield what was wrong and that starts the process. The only thing is there are only certain places that do repair for CarShield or that's in their network. I prefer to take mine to other shops. Another thing is those repair shops don't use CarShield parts. They have to get their own parts because they're gonna have a warranty on it.
Thank you for sharing your experience with us over the past three years. We truly appreciate your feedback and are glad to hear that overall, your experience has been satisfactory. We also appreciate that you were referred to us by a friend and that our customer service has met your expectations.
We understand your preference for visiting repair shops outside of our network and your concern regarding parts used in our network shops. We want to make sure you know that you are always able to use shops of your choice, as long as the shop is ASE certified and willing to work with us to file a claim. Our network is just a baseline, so that we have shops to recommend should you ever need our help finding one. We always aim to ensure that repairs are done with the utmost care and quality.
Your rating of 4 out of 5 is truly appreciated, and we’ll continue to work hard to improve our services to provide the best possible experience. Thank you again for choosing CarShield, and we’re always here if you need assistance in the future.
Reviewed July 20, 2025
I have a 2016 Durango and my other warranty had run out, and I wanted to have another insurance coverage on it. It's been a great car. We haven't had to put any money into it, but it's getting over 100,000 miles now, so you never know. CarShield was recommended by my employers as part of their network and I decided to go with them. I filled out the paperwork online, and then somebody called me and went over the plans with me. We chose what we wanted and we were approved for it right away. The signup process was fine and easy. The rep knew what she was talking about and was good at what she was doing. She had very high professionalism and was a joy to work with, too.
I got two different warranties because one covers the drivetrain and the other one covers just about everything else. And that's what I wanted. I don't wanna have to worry about what's gonna happen if it breaks down. CarShield covers a rental car as well as the mechanic of our choice. So, that's always good. I got CarShield for my own peace of mind and it is worth it because it doesn't have an expiration date. As long as you pay for it, you've got it.
Thank you so much for sharing your thoughtful feedback! We’re thrilled to hear that CarShield came highly recommended to you, and we're glad that the sign-up process was straightforward and seamless. It’s wonderful to know that our representative provided a smooth and professional experience while helping you choose the best coverage options for your 2016 Dodge Durango.
We’re glad you’re enjoying the peace of mind that comes with having comprehensive coverage, especially with the added perks like rental car coverage and the flexibility to choose your preferred mechanic. We also agree that the ongoing nature of our coverage—without the typical expiration date or mileage limits—makes it a valuable investment for long-term protection.
Thank you again for your glowing recommendation and for trusting us to protect your vehicle. We're happy to have you as a customer, and we're always here to assist whenever you need us!
Reviewed July 20, 2025
I have a car that's really old. It's a Toyota and it's been a good car to me. It hasn't broke down. I figured I'd get some protection just in case it did because right now, I can't afford a new car. I signed up with CarShield. It was a good signup. The rep I dealt with had a lot of knowledge, and he was very professional. He knows his job and he winged me in.
We're so glad to hear that you found the sign-up process smooth and that our representative was able to provide the information you needed. It’s great to know that CarShield’s coverage is offering you the peace of mind you’re looking for with your reliable Toyota.
We’re also happy to hear that the monthly payments turned out to be more affordable than you expected. We always strive to offer coverage options that fit our customers’ budgets while ensuring they’re protected in case of unexpected vehicle issues.
Thank you again for choosing CarShield, and we’re here for you whenever you need us!
Reviewed July 20, 2025
I've been with CarShield for about four months and the customer service I've received has been good. I feel comfortable with having the warranty because my truck's just getting up in the higher miles. It's a $100,000 truck. So, I need to protect it. I called in a claim and the person that helped me out with my claim was excellent. I just had a phone call earlier from the Extreme Auto where my truck is because it's leaking water. Everything, so far, has been great.
Thank you for sharing your experience with us! We’re glad to hear that you’ve had a reassuring experience with CarShield over the past few months and that our representative made the claims process smooth so far. We understand your truck’s water leak issue may still be in the process of being worked on at Extreme Auto, and we’re here to help if anything is needed during that process.
If you have questions as the claim progresses, please don’t hesitate to reach out. We’re committed to ensuring everything goes as smoothly as possible, and we’re always here to support you.
Reviewed July 20, 2025
I had a problem with my car and I dropped it off at the beginning of last month. It is now sitting in the garage and no one's reaching out to me to get it repaired. CarShield only provides seven days of rental and I’m on my fifth rental. Each one is $1,000 and I'm losing money like crazy, and CarShield is not covering me. We're $7,000 in and I could have repaired my car on my own with the amount of money that I wasted with them just waiting to get my car fixed. They still have not made the decision if they're gonna be repairing my car or not, and even if they decide to fix the car, I have to pay a $1,000 deductible, $400 a month for them to cover me. It's hurting a lot. I'm finished waiting for that car and I'm looking at another car to purchase.
I ended my last coverage, but I can still go back to it. If it were with them, it would have been covered already. They would have taken care of the problem right away. CarShield, on the other hand, is going through a bunch of different things that's gonna hold me back from getting the car fixed. I have been telling CarShield that I'm thinking about going back to my old coverage. When I first started it, they explained every single thing that was needed and that it was gonna be warranted if something happens. CarShield never did that for me. The rep just told me I was covered, what they need and what I have to do, and that if anything happens within this period of time, they're not gonna cover it. But if anything happens after this period of time, then I am covered.
I’ve been with CarShield for about two months when something happened with the car. I provided CarShield with everything that was needed except the receipts. I explained that I have them but I couldn’t provide them to show exactly what was provided and what was purchased. But I presented the receipts to them and on top of that, I presented my bank statements to show proof for those receipts when I purchased it and when things were done. My bank records are not gonna lie. I drive a BMW and buy from AutoZone oil, sensors, or brakes. But if anything else needs to be purchased for that particular car, you need to go to the dealer, which is why I explained it to them.
This is starting to feel like a fraudulent situation. CarShield is a well-known name, but I’ve never known anyone to deal with them, and that was my main argument from the beginning. When I first spoke with a rep, he asked why I wasn’t even considering switching with the prices they were offering. They had some appealing deals, including one where I wouldn’t have to pay to start the policy, but I missed that and ended up paying when I signed up. The first time they contacted me was about three years ago, explaining that my warranty would expire soon and offering me different deals. Instead of renewing my old coverage, I decided to go with them, thinking I might get lucky with the coverage since it was a different price range. But switching to CarShield has been a mistake so far.
We sincerely apologize for any confusion regarding your claim. After further review, it appears the delays have been related to the engine replacement that occurred 2.5 years ago, as well as the absence of consistent maintenance records since then. Our claims team must follow thorough procedures to ensure the vehicle has been properly maintained for breakdowns to be eligible for coverage.
Unfortunately, some of the records submitted were difficult to read, faded, or missing key service details. We’re more than happy to assist you in moving forward, provided that the necessary information can be verified and the breakdown is not due to a lack of maintenance. Additionally, we would need the tow records to confirm the details, as you mentioned the vehicle was towed in, but the nature of the breakdown suggests it may have occurred on the road, though the vehicle was noted as being towed from home.
If you need further clarification on the required information, please don’t hesitate to give us a call. We're here to help and want to ensure this process goes as smoothly as possible.
Reviewed July 20, 2025
The lights weren't coming on on my car. I told some techs what was going on and they couldn't pinpoint that problem despite putting it on their diagnostic machine. But a young boy at Subaru knew what was wrong. He said he could put the car on the machine if I wanted him to but it would cost $165. However, he said there was no need to put it on the machine because he knew exactly what was wrong with it. But if I wanted him to put it on there, he would do it. I told him not to, then he had to put two sensors on that car that cost me $1,240. Apparently, the car wasn't passing the emissions test because it needed the sensors.
Subaru said that they didn't accept CarShield, but nobody else knew what was wrong with that car but them. They said they have a hard time getting their money and one of the guys there said they just don't deal with CarShield. Last week, I put controls up under that car and paid another 1,200 and some dollars. So I'm wondering what I'm paying CarShield for because I'm still having out of pocket expenses. The car had to be fixed regardless, so I never called them.
But I'm going to call them now and see if they are going to give me my money back. If they don't, I'm going to drop them. But they should reimburse that money for the simple fact that nobody else could find out what was wrong with that car. If I had taken the car to one of their shops, they would have said nothing was wrong with the car because there would be nothing reading on their diagnostic's machine. That's what they would have said because that was what happened with the mechanic where I first brought my car.
We’re truly sorry to hear about the out-of-pocket expenses you've encountered with previous repairs. Upon review, it appears that no claims have been filed for these issues. Unfortunately, as our coverage is not a reimbursement plan, we’re unable to verify repairs or offer assistance without a claim being initiated prior to the work being performed.
If the dealership mentioned they were unable to work with extended coverage, it may be due to their pricing being above the industry standard. In these situations, our Claims Concierge team is available to assist you in finding repair facilities that work directly with CarShield and adhere to industry-standard pricing.
Please reach out to us, and we’ll be happy to help you find a suitable repair facility and ensure you’re getting the coverage you deserve. We understand why you chose CarShield for peace of mind, and we’re here to support you in making the most of your coverage.
Reviewed July 19, 2025
I've seen lots of advertisements for CarShield, especially on TV. I probably could have gone with Ox or one of the other guys. But the main thing that I was looking at was if something happened to my vehicle, I still needed to be able to get to work. So, CarShield is one of those that has an option for a rental vehicle. So, I signed up with them and the reps were very nice and informative. I’ve had the vehicle for a couple of months and had CarShield up until my last paycheck, when I didn’t have enough to cover it. I haven’t had to use the policy yet, but I feel that if I absolutely had to, I would be quite happy with it. I just don't have the money in my account at the moment to continue with the service.
Thank you for sharing your thoughtful feedback! We’re glad to hear that you had a smooth and positive sign-up experience and that our representative was able to provide friendly and helpful service during a busy time in your life.
We completely understand the importance of having coverage you can rely on—especially when it comes to something as essential as getting to work. While we're sorry to hear you had to place your service on hold due to financial reasons, we truly appreciate your trust in our reputation and the peace of mind CarShield offers through benefits like rental assistance.
If you ever decide to reactivate your coverage in the future, we’ll be here and ready to assist. Your confidence means a lot to us, and we hope to have the opportunity to support you down the road.
Thank you again for choosing CarShield!
Reviewed July 19, 2025
My experience with CarShield has been okay, but my only problem is that the facility charged more for the part and CarShield only pays a certain portion. The facility charged 250 something dollars for the part. CarShield only paid $117 on it. I'm paying this difference. It’s not good. I just had a caliper put on my car. It was a total nightmare the whole day. Apparently, the facility didn't reach out to CarShield right away. When they did, they gave them a price. But then when I called to see whether they were repairing it or not, they said they hadn't received an approval of the claim. So, this was going on all day long. They had my car from 4:30 one day. I didn't get it back until 6 o'clock that evening. Apparently, CarShield hasn't paid them. So, I don't know whether the amount that I paid out of pocket was legit or not because things were not covered. I have my deductible, but I'm paying out of pocket also besides that, and that's not advertised on TV.
I would recommend CarShield. It was just I was quoted one price, and then when I went to pay for it, I was paying another. I was already paying my monthly payments just to have it. So, I don't get it. I want my claim paid. I don't wanna put all this extra out of pocket. Something needs to be done about that. I don't know whether it's with the facility or whether it's the connection with, but the response needs to be better. I have experiences that have been fine, but this time, it was a nightmare. I had to get involved in it just to get the process moving. At 6 o'clock the following day, they still hadn't paid the facility. So, I didn't get the itemized bill yet because CarShield hadn't paid them. We were the third person and we were in the middle and we couldn't do anything. I've been thinking about going with a different warranty, but I haven't looked into it yet.
We’re truly sorry to hear that your recent claim didn’t go as smoothly as your previous ones, and we completely understand your frustration with the delays and unexpected costs.
We want to clarify that while we do our best to process claims and payments promptly, the repair facility is responsible for initiating contact with us to begin the approval process. Delays in doing so can unfortunately extend the time your vehicle is out of service—something we understand is incredibly inconvenient but is ultimately outside of our control.
Regarding pricing, CarShield approves payments based on nationally recognized labor and parts pricing guides to ensure fairness and consistency. When a facility charges above those industry-standard rates, the difference is not covered under the contract. We realize this can be disappointing, especially when the expectation is full coverage, but our goal is always to provide clear and reasonable support in line with the terms of your plan.
Your feedback about the communication breakdown is important and something we take seriously. We’re committed to improving our processes and ensuring that our customers don’t feel stuck between the facility and us.
We’re grateful for your continued trust and past positive experiences, and we hope to restore your full confidence moving forward. If there’s anything more we can do or if you’d like to speak with us directly, we’re always here to help.
Reviewed July 19, 2025
My brother had used CarShield. I talked to another company initially and I liked what CarShield said better. So, I went with them. I’ve been with CarShield for three months now. The customer service was okay when I signed up with them.
Thank you for giving CarShield a try and for sharing your early impressions with us. We're glad to hear your brother’s experience helped guide you to us, and we appreciate your honest feedback about your first few months.
While we're pleased that things have gone smoothly so far, we understand there’s always room to improve—and we hope to exceed your expectations moving forward. Should you ever have questions or need support, our team is here and ready to assist.
We look forward to earning a higher rating from you as your journey with CarShield continues!
Reviewed July 19, 2025
I've had CarShield for quite some time now. I've filed several claims with them. And each time, it was only twice I was denied because the services was not under contract. But usually, the mechanic will put the claim in and the claim will be taken care of by CarShield. All I would need to do is pay my deductible. I have their premium service and it should cover pretty much a lot of things. The price is reasonable too and the price has remained the same since I've had the service. It's locked in.
CarShield has done pretty good by me as far as when I needed services for my car. Also, whenever I’ve had to speak with them, they were pleasant and knowledgeable. I would recommend them.
Thank you for sharing your long-term experience with CarShield! We're glad to hear that the majority of your claims have been handled smoothly and that our coverage has provided both value and peace of mind over the years.
It's great to know that you've had positive interactions with our customer service team and that they've been helpful in providing clarity when needed. We appreciate you pointing out the importance of understanding contract details, and we’re happy to hear your premium coverage has served you well.
We’re also pleased that your pricing has remained consistent and that you feel the service has been worth the investment. Your recommendation means a lot to us, and we're grateful to have earned your trust.
Thanks again for being a valued CarShield customer—we’re always here if you need us!
Reviewed July 19, 2025
When my car got paid off and my warranty was no longer valid, I thought I needed something else to cover myself in case I had expenses. I saw more commercials from CarShield than anybody else and I looked online and it looked like a reputable company and I just picked them. Their claim process was very easy. My car broke down, I called, they sent someone out to tow it to the repair facility, and the repair facility guys handled everything and kept me informed about what was going on. CarShield also kept me informed about what was going on. It was the smoothest process. My costs were minimal compared to what they could have been for that repair. I was very happy. Everybody was great.
Thank you for sharing such a detailed and thoughtful review! We're so glad to hear that your experience with CarShield has been overwhelmingly positive and that our team was able to provide support and peace of mind when you needed it most.
It’s great to know the claim process was smooth and efficient—from the tow to the repair facility to the communication throughout. We’re especially pleased that our customer service and repair coordination helped ease the stress of an unexpected breakdown.
We also appreciate your feedback on pricing and are happy to hear the automatic payments have made managing your plan convenient. Your recommendation means a lot to us, and we're grateful to have earned your trust.
Thanks again for choosing CarShield—we’re here whenever you need us!
Reviewed July 19, 2025
My CarShield experience was good. I just don't have the right coverage for what I was looking for or for what was broken. We got CarShield just before we went on vacation. We got a 2019 GMC van and it's in really nice shape with low miles. The tech said, "You fall within all the things and this is what gets covered." I really just needed the drivetrain covered. I thought the air conditioner was in that, too, because I saw it on this list, but I cannot get it with the package I got. I got a regular mechanic. He takes care of me and he just told me to bring my car in and we'll figure it out. CarShield told me that I can add coverage as I go along. My experience getting signed up with CarShield was easy. All I had to do is have my credit card and all my other little numbers. Everybody was very knowledgeable, too. The price was very fair as well.
Thank you for taking the time to share your thoughtful feedback! We're glad to hear that overall things have gone well and that our flexible coverage options helped meet your needs—especially for something as important as protecting your drivetrain during long-distance travel.
We appreciate your kind words about our sign-up process and customer service team. It's always great to hear when even the skeptics are won over, and we're happy that both you and your wife feel confident in the value of your coverage.
While we’re sorry for any confusion about what was included in your original plan, we're pleased that you found our ability to adjust coverage reassuring. If you ever have any questions about what’s included or need help reviewing options, our team is always here to assist.
Thanks again for your recommendation—we’re grateful to have you as part of the CarShield family!
Reviewed July 19, 2025
One thing I don't like about CarShield is that they're making us pay the taxes off the repairs. When I bought my vehicle, from the commercials I've been watching on about CarShield, I went with them. Every time I've gotten a repair done, it was cool. CarShield paid for it and we didn't have to pay the taxes from the repair. But now, they're making us do it. Other than that, whenever I filed a claim, everything ran smoothly. I didn't get any feedback that they weren't gonna pay for it. I had experienced that, but it was not too often. Overall, CarShield is good. I'd tell others to go with them.
Thank you for taking the time to share your experience with CarShield. We're glad to hear that your overall experience has been positive and that you've found the claims process smooth and hassle-free. We also appreciate your kind words about our claims concierge team—it's great to know they’ve been helpful and easy to work with.
Regarding your concern about paying taxes on repairs, we completely understand how that can be frustrating. Unfortunately, sales tax on repairs is regulated by individual state laws and not something we have control over. While we cover the cost of covered repairs, any applicable taxes must be collected in accordance with those state-specific statutes.
We truly value your honest feedback and your willingness to recommend CarShield to others. If you ever have further questions or need support, we’re always here to help.
Reviewed July 19, 2025
I liked CarShield's affordability. I signed up and the sales agent that I worked with was straightforward. He told me exactly what I wanted to hear. There was no fluff. I liked that. I also received a hard copy of my contract through the mail. It came with the card. I put it in my file cabinet. There was just a technical issue on their IT side. I signed up through my company's email address but apparently, if you use the app, it will say your email is invalid if your email address doesn't have three or more letters in it. My company email is @bv.com. So, it was saying my email is invalid. I had to log in on the website. The website works, but the app won't because my email address is short. That needs to be fixed. I eventually figured it out because it dawned on me that maybe it was because my email is two letters. Overall, minus the app incident, my experience was really smooth.
We're glad to hear that you found CarShield to be the best fit in terms of both affordability and ease of use. It's great to know our representative provided clear, straightforward service and that your contract arrived safely for future reference.
We appreciate you bringing the app issue to our attention and are sorry for the inconvenience it caused. Feedback like yours helps us improve, and we’re glad you found a workaround by using our website.
We’re happy to have you as part of the CarShield family, and if you ever need assistance, we’re always here to help!
Reviewed July 19, 2025
CarShield has great customer service. I needed an extended warranty and I reached out to them and they gave me a very promising deal in regards to my truck. So, I went with it. Their price was very reasonable and I couldn't let that pass. I had to commit to the autopay as part of the promotion that they gave me. The representative I spoke with had great customer service, but she was persistent. I admire that about her. She wouldn't give up. She didn't want me off the phone until I committed. I was told that it'd take 30 or 90 days for the policy to kick in. Overall, just knowing I have the policy makes it all the difference.
Thank you for sharing your experience! We’re so glad to hear that you found our pricing reasonable and that our service representative was able to make your setup process smooth and informative. It's wonderful to know that the coverage offers you peace of mind, and we’re happy that the auto-pay option made the process easier.
We truly appreciate your feedback and are grateful to have you as a CarShield customer. If you ever have any questions or need further assistance, we're always here to help!
Reviewed July 19, 2025
I saw many commercials for CarShield, and I decided to give it a try. The young man was very cordial, and he sold me on all its benefits. I was hesitant at first but he kept telling me how good they were. I have a classic Mercedes-Benz and I called him back in April and put coverage on it. He said that with the age of the car, the only thing they could cover is the powertrain. It was fine with me and I told him it was what I needed them to cover. Signing up was very easy but it was a big mistake. At the end of May, I had to jump the car because it had been sitting all winter, so the battery's gonna die. I started the car up and let it run. But after a couple of days, the light that tells me to see the service center lit up. The car has been sitting since November and the battery has to charge and the alternator and all of that has to get in sync, so I knew I was going to get that light.
A couple of days went by, and I took the car to the service center. It sat there for a few days before the mechanics looked at it. They did the diagnostics and told me it might be something with the timing belt and that they would have to break the engine down. They gave me an astronomical price and I told them I have a warranty on it. So I called CarShield and reported the incident. They told me I was not within my coverage period and that it was a pre-existing condition, so they were not going to cover it, even though it was not a pre-existing condition. A lady called me at 7:00 in the morning and started asking me questions. When they decided they weren't gonna fix it, she said they went back and listened to the tape. And based on what I told them, they stood by their original decision. I escalated it to the next individual, but they told me they were not going to change their decision.
A few days later, I received an email saying it had been escalated to another department, and they were still denying the coverage. So I am very dissatisfied and I’d tell people not to do it. CarShield has a family of warranties, and someone was calling me offering a homeowner's warranty. But I don’t want anything they have. I don’t trust them.
We’re truly sorry to hear about your experience and understand your frustration. After a thorough review of your claim, we found that several factors influenced the decision. Please know that this decision was not made lightly, as our primary goal is to assist our customers with unexpected repair costs.
However, as part of our policy, we do have a waiting period in place to ensure that customers are not signing up for coverage to address pre-existing issues. While we do not believe this was the case here, the waiting period is designed to prevent such situations.
Based on the details you provided, such as the breakdown occurring a week prior to the vehicle being brought to the shop, the fact that the vehicle has been stationary and not driven since November, the mileages reported on the Carfax, the vehicle not having been maintenanced in 12 months and the nature of the major engine issue, the breakdown falls within the waiting period of your contract, making it ineligible for coverage.
We fully understand if this is unclear, and we’re more than happy to provide further clarification. Please don’t hesitate to give us a call so we can discuss your coverage in greater detail and help address any questions you may have.
Reviewed July 19, 2025
I watched CarShield's TV commercials. I trust Ice-T. The rep explained and was very friendly. It was great. I got full bumper-to-bumper coverage and set it as autopay. Also, I have CarShield's app. I've already suggested CarShield to my daughter. So far, I haven't had to use them.
Thank you for sharing your experience! We're thrilled to hear that your sign-up process was smooth and that you found our customer service friendly and clear. It's great to know that you're feeling confident in your decision to choose CarShield, and we appreciate you recommending us to your daughter.
We're also happy to hear that our pricing and auto pay options have made managing your coverage easy. If you ever need assistance in the future, we're here to help.
Thank you for your 5-star review, and we look forward to continuing to serve you!
Reviewed July 19, 2025
I saw CarShield's ads on TV and did my own research, and went with it three years ago, going on four years. They gave me a good deal that fits my budget and it’s not complicated. I had an issue with my AC compressor and the auto facility dealt with it. It was a one-day process and the claim went through within 30 minutes. CarShield handled it instantly. It was fast and accurate. They haven't disappointed me yet.
I always tell people that if they want less problems in their lives, they should go with what's easy and right for them. That's what this is all about. If you're dealing with any used car, the warranties run out and you need an extended warranty. I would always suggest CarShield. The reps are very professional, friendly and straight to the point. There's nothing extra about them. It's either a yes or a no. It depends on the coverage you got and ours is great. I have the app on my phone and it’s good. I’ve used it to check and see how the claim is coming along.
Thank you so much for sharing your experience with us! We’re thrilled to hear that CarShield has been a reliable and budget-friendly solution for you over the past three years. It's great to know that your recent claim was handled quickly and smoothly, with the repair facility completing the work efficiently.
We’re especially pleased that our simplicity and straightforward approach to coverage have made your experience stress-free, whether dealing with a dealership or auto shop. Your recommendation means a lot to us, and we’re happy to hear you feel confident recommending CarShield to friends and family for their extended warranty needs.
We also appreciate you mentioning our app! We’re committed to providing an easy, user-friendly experience, and it’s great to know you’ve found it helpful for tracking your claims.
Thank you again for your kind words and for being a valued CarShield customer. If you ever need anything else, we’re here and happy to assist!
Reviewed July 19, 2025
CarShield was on TV. I signed up with CarShield over the phone and it was easy. They gave me different choices. Also, they gave me the option with autopay but I pay it on my own. Submitting a claim was easy. I contacted them, but they didn't cover the part that I needed. Other than that, CarShield is very helpful in a crisis.
We’re grateful for your thoughtful feedback. We’re glad to hear that the sign-up process was simple and that our selection of warranty options gave you confidence in choosing the best coverage for your needs.
It’s also great to hear that our team was helpful when you needed to file a claim and that the overall customer service experience was positive. We truly strive to support our customers during challenging situations, and while we’re sorry to hear that the specific part you needed wasn’t covered, we value your feedback as it helps us continue to improve our services.
Your willingness to recommend CarShield based on your overall experience means a lot to us. Should you ever need further assistance, please don’t hesitate to reach out—we’re here to help when you need it most.
Reviewed July 19, 2025
I've been paying for a lot of repairs over the years and thought there's something better out there. I saw CarShield’s TV ads and decided to try their warranty. I've had them for a couple of years now and so far, so good. Reaching a rep is fairly easy and I don’t have any problems with contacting them. Typically, when the car is vibrating, or something is amiss and I need that remedied, we take it to the mechanic and get it taken care of. CarShield’s response is fast and it's more that I have to wait for the shop to finish it.
The shop only gives me my sheet, saying it was repaired and doesn't give any details. And I wish they would. I never get a full understanding of everything that was done. But it's okay as long as it gets done. They might mention what was repaired in passing when I ask. They would say what they changed but I don't get it in writing. Usually, I get a longer list of things that they would like to do. So, I have to juggle which ones are important. Still, CarShield is a great thing to sign up for if you don't want surprises in your car repairs.
Thank you for sharing. We're glad to hear that our coverage has provided you with a reliable safety net and that contacting our team has been straightforward and stress-free. It’s rewarding to know that, even with occasional repair shop delays, we've been able to support you through essential repairs and help ease the burden of unexpected expenses.
We understand how frustrating it can be when communication from repair facilities is limited, and we appreciate your patience in navigating those situations. Your feedback about the difference between necessary and suggested work is valuable and highlights an important part of the repair process that many customers face.
We truly appreciate your recommendation and your honest rating. While we’re always striving to improve, we're glad your overall experience has been positive. If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Reviewed July 19, 2025
The manufacturer warranty of my car had ran out. I have an aunt that has CarShield and I just figured I'd go with CarShield as well. I talked to CarShield’s rep and he was professional.
We appreciate you sharing your story and are pleased to have you as part of the CarShield family. Choosing coverage after a manufacturer’s warranty expires is a smart decision, and we're glad a recommendation from your aunt helped guide you to us.
It’s also great to hear that our sales representative provided professional service during your sign-up process. We're here to offer reliable protection and peace of mind as your vehicle continues to age.
If you ever have questions or need support, please feel free to reach out—we’re always happy to help.
Reviewed July 19, 2025
I had CarShield for four months, and then I couldn't afford it. So, I had canceled the subscription. While I did not have to file a claim, their customer service was good. I am gonna go back to them.
Thank you for sharing your experience with us. While we're sorry to hear you had to cancel your coverage, we completely understand that circumstances can change. We're truly glad to know that during the time you were with CarShield, you found value in the protection and appreciated the peace of mind it provided.
It’s especially meaningful to hear your kind words about our customer service team and that you would feel confident recommending us to others. Your feedback is sincerely appreciated.
If your situation changes in the future, we’d be happy to welcome you back. In the meantime, please don’t hesitate to reach out if we can assist in any way.
Reviewed July 19, 2025
CarShield's customer service representatives were nice. I've been with the company for two months. I haven't had any problems yet. So, thank God for that.
Thank you for sharing your experience with us—we're so pleased to hear that your first few months with CarShield have been positive. It's great to know that our customer service representative made the sign-up process smooth and pleasant for you.
We’re glad you haven’t encountered any issues so far and truly appreciate your trust in our service. Our goal is to continue providing reliable coverage and peace of mind, and we’re here to support you every step of the way.
If you ever have questions or need assistance in the future, please don’t hesitate to reach out.
Reviewed July 19, 2025
I just changed cars. And CarShield told me I'd get my money back- the 139. Then, when I called about it because I hadn't received it, the rep was nasty on the phone, told me I was not entitled to anything back, and to have a nice day. I would never recommend CarShield, not since I got an attitude like that and they don't want to reimburse my money back. I'm not with them anymore.
Thank you for reaching out. We apologize for any confusion regarding your recent policy change. After reviewing the phone call that took place at the time you switched vehicles, we found that a refund was not promised. Instead, our representative explained that your most recent payment would be applied to the new policy to initiate coverage. We understand your situation, and while it's not our usual policy to refund or transfer a payment once it's been processed, our representative was happy to make an exception in this case after learning that you had traded in your previous vehicle.
If you have any further questions or need additional clarification, please don’t hesitate to give us a call. We’re here to help.
Reviewed July 19, 2025
CarShield's service has been great. It's even better than the original warranty I had. I've been protected by CarShield for about a couple of years. I'm very satisfied. I'd recommend it.
Thank you for choosing CarShield and for sharing your recent experience. We’re pleased to hear that a trusted recommendation from a friend led you to us and that your coverage has continued to meet your needs over the past few years.
It’s especially rewarding to know that you’ve found our service to be consistently positive—and even comparable to or surpassing your original warranty in reliability. That’s exactly the level of support we aim to provide for every customer.
We truly appreciate your recommendation and your continued trust in CarShield. If there’s ever anything we can assist with, please don’t hesitate to reach out—we’re always here to help.
Reviewed July 19, 2025
I looked up different auto warranties online and I saw CarShield. I was interested because I have no insurance. So far, I have great experience with them. I submitted a claim a few months ago, and it went through, and I was happy with it because I saved a lot of money. Getting in contact with a representative was easy as well. I would recommend CarShield 100%.
Thank you for sharing your feedback—it means a great deal to us. We’re truly grateful for your trust in CarShield and are thrilled to hear that your recent claim went smoothly and helped you save money—that’s exactly the kind of outcome we strive to deliver for our customers.
It’s also wonderful to know that connecting with our representatives was easy and that your overall experience has been a positive one. Your recommendation means a great deal to us and reinforces our commitment to providing reliable coverage and support.
If there’s ever anything more we can do for you, please don’t hesitate to reach out. We’re here for you every step of the way.
Reviewed July 19, 2025
I purchased a new vehicle and I didn't want to have any extra costs coming out of my pocket after I bought the vehicle. CarShield was recommended by someone I knew. I went with it and I like the cost and the ability to pay monthly and not just one set amount. Everything went smoothly in my experience with their rep. So far, I’m satisfied.
Thank you for taking the time to share your experience with us. We truly appreciate your thoughtful feedback and are glad to hear that your decision to choose CarShield was influenced by a trusted recommendation.
We’re especially pleased that our flexible payment options, smooth purchasing process, and responsive customer service team contributed to a positive start with your coverage. It’s great to know that the peace of mind our protection and roadside assistance provide has already made a difference for you.
While many of our customers now prefer the convenience of the mobile app, you should have received a physical copy of the contract as well, within 2 weeks of signing up. If you did not receive that and would like one, please give us a call to confirm your address so that we can get another sent out.
Your trust means a great deal to us, and we look forward to continuing to support you and your vehicle for many miles to come. If you have any questions or need further assistance, we’re always here to help.
Reviewed July 19, 2025
CarShield provided poor service in my recent claim. I broke down out of town and there were delays. I was on hold for too long with their rep as well. The whole completion of the claim took three months.
Thank you for reaching out. After reviewing your claim, we confirmed that it was submitted and authorized on May 20, 2025. While we aim to support you throughout the process, the timeline for repairs is ultimately determined by the repair facility, and unfortunately, we do not have control over their scheduling.
We’re glad to see that we were also able to assist by providing towing, rental, and meal reimbursements upon receiving the necessary documentation. These benefits are part of the added value of your coverage, and we’re happy we could help in that way.
Regarding your experience in trying to reach us, we strive to minimize hold times and provide timely assistance. Occasionally, higher-than-usual call volumes—particularly on Mondays and Fridays—can result in longer wait times, and we truly appreciate your patience during those instances. Please know that we’re committed to giving each customer the time and attention they deserve.
If there's anything more we can do to support you, please don't hesitate to let us know.
Reviewed July 15, 2025
Zero Stars— Completely dishonest company! Carshield refused to fully repair my engine, claiming additional driving damaged it. It was taken to the repair shop because it was running roughly. The engine damage was diagnosed and claim filed. Carshield offered to pay the source of the damage, but not the full damage which was substantially more. They claimed the car was driven after the damage was done— how could I know there was damage until it was seen by an authorized technician? It's a convenient way to get out of covering the claim. Avoid this company! Absolutely corrupt. Contract holder **.
Tyler, we appreciate you taking the time to share your concerns. After reviewing the claim and contract, the determination was made based on the terms regarding continued operation. While we understand your frustration, the contract outlines that damage resulting from operating the vehicle after a failure occurred is not covered. In this case, coverage was applied toward the original cause of the damage, but not to damage determined to have resulted from continued use.
We recognize how difficult and disappointing this situation is. If you have any additional questions or would like further clarification, please don’t hesitate to contact our customer service team at 1-800-587-4162. We're here to help explain the decision in more detail.
Reviewed July 10, 2025
Carshield is a disappointment and a lie. I was with them for over a year and when my air-conditioning went out twice, they would not cover anything. Completely BS. Excuse after excuse on what was not covered.
Bobby, we apologize for any confusion or inconvenience you may have experienced regarding the claims process. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have.
Reviewed July 8, 2025
I am constantly getting junk and have called each time to be taken off their mailing list and told each time I was removed. Again, I get 2 pieces of junk mail in one day with 2 different customer ID numbers and 2 different phone numbers to contact them. That, in itself, is a red flag for a scam operation and is overkill. I reached Jonathan and asked to speak to a supervisor several times which he refused to acknowledge. He started getting an attitude and in turn, to be honest, so did I. For every action there is a reaction. Then he became downright rude. When I called him out on it and asked to speak to a supervisor again he hung up on me. If I ever thought about being a customer, which I won't, they definitely lost one.
We’re sorry to hear about the confusion surrounding the mail advertisement. These mailers are generated using publicly available information, and we understand how that can be frustrating.
According to our records, both mailers have been successfully removed from our system per your request, so you should no longer receive them. While a supervisor is not typically required for removing a customer from the mailing list, we apologize for any misunderstanding that may have occurred during the process.
After reviewing the call, it appears the representative did attempt to connect you with a supervisor; however, our system indicates the call was disconnected from your end.
If you need any further assistance, please don’t hesitate to contact our customer service team at 1-800-587-4162. We’re here to help.
Reviewed July 7, 2025
You have to have service records of everything ever done to the vehicle or they will not cover it. Nobody tells you this. Just another scam. One way or another they will find a reason to not cover what has broken.
We completely understand how important it is to feel supported when filing a claim. That’s why, when coverage is first set up, we encourage all customers to keep records of service and maintenance, as they may be needed during the claims process.
Please know that we truly want to help every customer—we do not look for reasons to deny claims. Our goal is always to provide the best support possible, while also following the terms outlined in your contract, which limits coverage to the specific parts listed.
If there’s anything else we can do or if you have any questions, please don’t hesitate to reach out to our customer service team at 1-800-587-4162. We’re here to help. Thank you.
Reviewed June 30, 2025
I am EXTREMELY disappointed. When I had decided to step down from accepting any further offers with Car Shield (only because as a senior, on a limited income, I didn't feel I could afford it), my email address has suddenly been shot up and filled with SPAM advertising emails as never before!! I find that to be not only frustrating and dishonest. But, downright unprofessional!
Mrs. Guild, thank you for bringing this to our attention. The emails you’re receiving are general advertisements, and you should be able to unsubscribe using the link at the bottom of the message. If you run into any issues or need assistance, feel free to contact our customer service team at 1-800-587-4162.
Reviewed June 17, 2025
We had a policy with Car Shield for 2-3 years. We paid $158.00. When we had a problem with our cooling system (a covered system), we submitted a claim. The process was extremely frustrating for us as well as our mechanic. Through that frustration, we found out they had just paid a 10,000,000 settlement for false advertising. Unfortunately they did not pay customers! Too late for us. After 8 days, they totally denied every penny of the claim. There is an article by the Federal Trade Commission dated July 2024 stating Car Shield does not pay as advertised. Run, don’t walk away from this company!
Reviewed June 9, 2025
In my opinion and from my last experience with them I feel as if their commercial and sales team are deceptive. I bought the platinum coverage (which is the highest level of coverage they offer) and I had to take my car in for a repair. I followed all their guidelines and they only paid $787.78 out of a $3,300.00 bill. I pay Car Shield $170.00 a month for this coverage (which I will be canceling) for what! They tell you what you need to hear so you’ll buy the warranty and then when you need it it doesn’t hardly cover anything! I am truly disappointed with this company and its deceptive practices. I would NOT recommend them to anyone…save your money (even the repair shops say they are hard to deal with and that they don’t want to pay for the repairs).
Reviewed June 9, 2025
These people are clowns that work there, don't know customer service unhappy at home so they take it out on their customers, super rude, then they lie about being a manager come on how old are we again? I am a paying customer and fully paid off for this warranty and I get treated like that, WOW I hope they make some changes really soon. Rude!!!!
Reviewed June 6, 2025
This is the total scam. They don't help nobody and Iced Tea and Vivica Fox should be ashamed. I live in Dayton Ohio and it's a lot of folks that I have said that your Carshield is not doing what they say they supposed to do and those actors and those Superstars they should be ashamed of their self
Reviewed June 2, 2025
I was a CarShield customer for 5 years covering my 2013 F250 SD Diesel. My check engine light came on and I took it to the local Ford dealership where I purchased the truck. I told the service department that I had a CarShield mechanical warranty and he immediately told me that they did not accept a CarShield Warranty as they were extremely difficult and time consuming to deal with. I finally convinced the dealership to try to submit my claim and CarShield declined my claim as they said my EGR cooler (the reason for the check engine light) was not a covered component. So, I had to pay $2,500.00 for the repair.
My CarShield Warranty had cost me about $110.00 / mo. After 5 years, the total I wasted with them was $6,600.00. I immediately canceled my policy and I'm putting the $110.00 into a bank account designated for vehicle maintenance. You will be better off doing this than giving CarShield your money thinking that a check engine light problem is covered. In my opinion, they are very misleading in their advertising!! DON'T FALL FOR THEM LIKE I DID. Create a savings account and save your money for the breakdown. You'll be glad you did.
Reviewed May 30, 2025
They use the cheapest parts. They pay the mechanics less than they want and you have to pay the taxes on the full amount. I got a transmission installed. It cost me over $2000.00 of my money. They covered only covered $1800.00. Other items also the same like my alternator. They paid $157. It cost me over $500.
Reviewed May 26, 2025
They had my car for over four months, took three weeks just to get adjuster out. After denying my claim and me threatening to sue they made me pay $1500 for the breakdown of the engine. Then they paid $1500-2000 for parts and I had to pay another $1500 in labor. Spent a $1000 on rental car. They reimbursed me $500. I paid another $1500 for another car while all this was going on. Worst experience I ever had with a company. Even the mechanic shop was thinking of never dealing with them again.
Reviewed May 20, 2025
I just wanted to share this information as a warning to future customers. I tried CarShield for 38 days for my daughter. She drives a 2017 Rav4. No real mechanical problems. The oil pan was damaged. Contacted CarShield for warranty work. No call backs to me, her, or the dealer. I immediately contacted the BBB. I got no help there. Cancel my CarShield policy and disputed 2 additional credit card charges from them. My advice is simple: STAY AWAY FROM CARSHIELD!
Reviewed May 19, 2025
Horrible, not happy at all. 500$ deductible, yea ok. The mechanic billed them for 11 hrs. They called me with a bill for 22hrs with a 2000$ bill, not 500$ like they promise. Bad, bad all around. They broke all the clips in the wheel well and underneath cosmetics that I'll have to replace that they lost
Reviewed May 15, 2025
CarShield are scammers! I'm a Private Investigator and they're not HONORING MY CLAIM! They steal your money and try every trick in the book not to pay! I'm reporting them everywhere, I'll also sue them too! Don't use CAR SHIELD! Some of the workers are rude, nasty and uneducated! There's no boss to talk to. I'm going to make it my business to bring this company down!
CarShield Company Information
- Social media:
- Company Name:
- CarShield
- Company Type:
- Private
- Year Founded:
- 2005
- Address:
- 503 Pearl Drive
- City:
- Saint Peters
- State/Province:
- MO
- Postal Code:
- 63376
- Country:
- United States
- Website:
- carshield.com
