CarShield Reviews

I upgraded my policy and it was simple, and fast with great service. I changed vehicles to better suit my needs and feel better that I did. I can feel secure and content that my vehicle is protected in case anything occurs. That is what Carshield is there for, without the hassle or headache that most might fear when it comes to dealing with cars.

I am dropping my CarShield Coverage due to we (My Wife and I) will no longer will be owning the 2015 Nissan Pathfinder and we are getting a NEW car with Full Coverage. So there is no need for me to keep my Car Shield coverage on a car that I will no longer own. Thank you for the experience with Car Shield.

Was contacted shortly after contacting CarShield, given options for the compressor. Generic vs brand specific. Given different costs. I made my choice, $500 dollar difference. The generic, which I chose, was to be sent out immediately. It will be ready when I can get there Tuesday. I have already written.

I had a lot of questions. She went through contract with me. Answering everything. We even went over same day services for roadside assistance, that I wouldn't have to wait to be reimbursed. We went over if keys were lost reimbursement up to $500. The only thing I would change is the survey asking for more characters.

R the deductible it would cost me $400. We went ahead and had the repair done. The dealer said that it would take 3 days for the repair and car shield would cover the cost of a rental vehicle for only two days. We went ahead and told the dealer to get the parts and complete the repairs as needed. We have decided to purchase a new car as the cost of repairs has increased so much that Volvo has made it hard for us to keep the vehicle. We have purchased a new car and are very happy with it.

Alway respectful, polite, send it to any needs I needed, would recommend to other. Everything was good. Just can't afford to keep it at the moment. The lady on the phone was very understanding of my situation.

The gal I spoke with was so nice and and made sure I had all the information I needed to set up an account on my BILL PAY with Bank of America. She was very professional and patient with me, as I'm rather slow on computers, because I'm not technical savvy.

Car broke down. They towed me and are helping me get reimbursed. Everyone has been really helpful and nice! They said they are gonna reimburse for motel, car rental, gas and food, towing too! The reps also told me what was not covered. My clutch. That makes sense! So overall great experience with CarShield.

DiMitrius's service was great today on Sept. 9. However, your company reps months ago flatly denial my one and only claim, reimbursing me only after I escalated the matter. As a journalist for many years, I've seen this happen far too often to consumers. So while DiMitrius's service today was excellent, the service of your company overall can't be trusted.

I hope that when I need the help will be there. I have heard good things about this plan and hope that my car runs for a long time so I can enjoy what I paid for knowing that if something happens I can depend on you to make sure that my car will stay on the road as long as possible.

When I thought I was going to cancel my policy cause I couldn’t afford the payment the person said they would work with me to help me save my policy so that I will still be covered. And she worked with me to lower my monthly bill so that I could still be eligible for coverage.

I took my car to a shop. You guys recommended they contacted you guys with the estimate to replaced a seal but you guys refused to pay. I don’t understand how I got an extended warranty with you guys and my car can’t not get fixed. I imagine that you know who not going to buy another or recommended your warranty?

My experience with Carshield will be my first to file a claim. I called and spoke with a nice lady that explained to me why I should do to file my claim. The ac system on the auto completely went out two days ago. This hot weather is very hard driving the auto. Hope to hear back with good news.

The representative was very courteous and handled all my questions in a very professional manner. I am very pleased with this outstanding service. I am very pleased that I chose your company for my car insurance and will let my friends know of the outstanding service I have received from your company. Best regards.

My experience with Customer service was very good. I was disappointed on the first answer I received from the customer service. Later I was released from the pain when I was directed to call claim department. I sent my Nissan Sentra 2017 to Antwerpen Security Nissan for service. CarShield refused to pay the bill. Therefore I'm writing for a claim.

I’ve had this warranty for over 3 years and never had a problem with my warranty with CarShield. Called for tow service and one was there in about 30-45 minutes. Communication with CarShield was great although they didn’t cover total cost. I’m well satisfied with CarShield warranty. I would recommend CarShield car warranty.

When I brought my car to my mechanic it was determined that the carburetor needed to be replaced. It was a covered service, but in order to get it done that same day, my mechanic had no time to contact CarShield and wait for parts from China -- which I did not want used anyway. So, I got no reimbursement for the cost of repairs -- Your process is onerous and parts you cover not as good as the ones in my car. Car Shield should not cause repair delays and force a mechanic to use cheap parts from China to repair my car.

The clerk was very helpful and answered my questions I asked her about my coverage. A plus!!! She knows her job very well!.. She was also patient. She also took my payment and processed the payment on my visa card. She told me the amount before she hit the submit button... She told me when my next coverage was due also.

There was claim filed. This was sent to me to rate your service. I am so far pleased with the service I've received from Car Shield. When I did file a claim they handled my request promptly and efficiently and I got my vehicle back in record time. Thanks again for being there.

It was awesome, really enjoyed my experience with Mr. **. He's a model employee. He explained everything pertaining to my coverage and answered all my questions. I told him my mileage was 97050 miles; it should be: 97235 miles. Think in the future I will consider adding another vehicle. Thanks so much.

They took my claims and got my Jaguar F-type fix. They replaced my convertible flap motor and fix the oil leaks around $5000. My brother told me to go with you all and I'm happy I did. I had a warranty with Endurance on my Ram 1500. They always found a way not to cover anything. Thanks.

The person that help me today was very pleasant. I really appreciate his respect and courtesy. I was very happy with the person knowledge and helpfulness. My issue was taken care with a great attitude and patient. Great customer service. I would recommend CarShield just for the great customer service.

I asked if my policy is still active, and yes still active. I was told by the friendly, professional, worker, I was happy, by the end of the day. I am good. And also I was asked by the worker if any more thing I could be help with, but I had no more questions for him. I was done. Thank you.

Great service in talking with someone, answered my call almost right away. I would definitely recommend it to someone I know. Very friendly and knowledgeable. Quick service to get my hard copy. Wish the number was open on Sundays. Many friends have already called and received a policy of their very own.

Professional and courteous. I called to get monthly due date changed for later in the month, like the 16th of each month. I am retired and my Social Security check does not arive till the 15th of each month so this would be easier on me. Thank you for your time.

I had to pay upward $8000 toward the repair of my vehicle to one of the worst shops in my city which is in the Carshield web site as one of their local associates. The engine in my vehicle needed to be replaced but the claim adjuster authorized minor expensive repairs that were not fully covered, nor did they correct the problem. $8000+ dollars and 6 months later it became pointless to continue with my contract, or Xavierauto who’s ASE is anything but auto service excellence.

This time dealing with rep was much better than last month last month. You guys took money out my account twice. I went in and paid like I always do and the next day Car Shield took on their own and went into my checking account and took money out. I didn’t authorize this dealing. I am not on amaxtive withdrawal. Then had to wait days to get money back. Sad part is that I have two accounts with you guys. Both accounts was done like this.

Was going to Suspend my Coverage/Policy as I have a 6 Month Warranty from the Car Dealership. Henry said was NOT possible but "Readjusted" my rate! Was very Friendly and Helpful! I would definitely recommend CarShield. Always get a LIVE person SOON on the phone who's very professional, knowledgeable, and courteous!

Received a phone text/call and I was just making sure all was good since I had to get a new bank card. All turned out to be okay and there was not any issues with my account. The representative was very kind and helpful. I have enjoyed being part of the CarShield family and the kindness I am shown.

I was told last month that my due date (the 29th) could not be changed, at that time it would cause me a double payment. I want it to come out on the 1st. And the payment takes 3 days to come out bank. That’s how my first payment came out. So I left it like it was as suggested by customer service. So this last payment came out right on the 29th causing two overdrafts.

The customer service representative was very professional, polite and courteous. Due to a loss in income, I had to cut corners on bills. They reassured me that I would not be penalized and my information would be saved so that I can easily sign back up. I definitely will.

Had a good price initially to add the coverage. Only had 1 claim, but when they tried to do another at one point, it was beyond difficult to get it covered. Should be easier to actually cover what we pay for and not get so much push back. A bit difficult to create a claim based on my mechanic's experience with contacting you.

Was very nice one of the few people that I have talked to that knew her business and job. Was training someone while helping me. Took my renewal and changed the way I pay my account. I had spoke to someone the day before that did not know what they were talking about so I ask for a call back today and got the right preson.

CarShield handle this claim very efficiently. Not a problem at all. I would recommend CarShield to anyone looking to be covered if anyone has any questions of me on my personal experience if my email shows up just ask. From start to finish it definitely was a five star experience

The 2 agents were very helpful and understanding about my request. I gave the wrong mileage when I applied for coverage with CarShield and felt I should try to correct it. The two agents that I spoke to were very understanding and helpful. Valeria explained very clearly what I needed to do to get this corrected.

I had decided my budget was not able to handle this service. After speaking with a representative of CarShield, I realized it would be best to keep the service. Her knowledge and expertise about Car Shield were excellent. Her patience with me in reviewing the contract was greatly appreciated.

I called to better understand my current month-to-month contract. I was called by someone who represented themselves as Car Shield to advise me that my current contract had expired and that I had to purchase a new one for $177 a month. I declined so I thought my automatic monthly payment would stop. The agent said it would not and would continue as long as I made monthly payments which are set up as auto payments. I am currently paying $129.99 monthly. Thank you for explaining.

Excellent rep, very understanding. Unable to drive now, I'm retired military and due to a military air crash while on active duty my right leg is no longer supporting my ability to use gas/brake pedals. I'm now wearing braces. Use a walker/canes. The VA says no more driving, I have a driver (wife of 62 years). I'm also 83 years old.

Brought my car into the Hyundai dealership for repair. The car was leaking oil from the engine. My Hyundai Advisor called Carshield and it was covered. In these trying times it is so very hard on people that have to pay for car repairs and I was so happy that I had Carshield. I would recommend Carshield to anyone.

Called for questions regarding what was included in my protection plan. Wanted to make sure that services provided on car for next appointment would be covered under CarShield plan and the process of submitting the claim. At a previous appointment there was some confusion on what services was included in my plan with carshield, how long the submitting claim process would take and did a recommended "air compressor" fit under the umbrella of air conditioning which is covered under my plan and Christian expressed that it did and emailed me a detailed copy of the services that were covered and what the deductible would be for those services. I was grateful to have this information to communicate with the dealership before my next appointment.

I was pleased that CarShield paid my claim in a timely manner. The customer service was great! My car was fixed in one of your recommended shops. I was pleased with the quality of mechanic work. The staff was very professional. I will use both again. You made me a new customer because of the customer satisfaction.

My vehicle has had no issues so far but when I do have issues I hope that my car can be repaired as quick as possible and back on the road. Sorry I don't have any more information to tell you about my car except that I love it dearly and I will not give you any more info and it that does not satisfy you then that's too bad.

I cannot begin to elaborate. Chris was a charm. Give her a raise and do whatever you can to hire more like her. Tell her Mike suggested it. I spent the majority of my career evaluating efficiency, and she would be one of the rare ones to get an A++.

I call in and later on I find mechanic to come check my car out and he fix it Monday and mechanic charge me 150 and I go to parts place to pay for parts. Cost me 289.00 and now my car running good and I haven't finished reading my paperwork yet about repairs.

Phone# they are very good and very responsible. She handled my claim very well, told me exactly what to do and how to do it and she also found a place for me to take my car. Love you guys and I would recommend CarShield to everyone that I know and always will keep them in mind. You guys are very good people. I appreciate it and keep up all the good work. When you treat people nice nice thing happen. Thank you guys again. Have a blessed day.

This was for repair on my Ford Escape with Family Ford Dealership. Everything you did was very quick. The Tow Company and the Payment to Family Ford Dealership. Also, I like the way you sent to me what is covered. That was very helpful information. Thank you for all you did.

Called to cancel contract. Lovely employee talked me into new monthly payment which was more affordable. Just what an elderly customer wanted to hear. Much appreciated!! It's hard, these days to feel well served by courteous, helpful and pleasant employees during our total conversation. Look forward to our future, continued service provided by your very efficient and profession employees.

Christine Processed our auto payments quickly and easily on 4 policies for us. Very thorough for security purposes, we appreciate that. We’ve been with Car Shield for at least 6 years and they have paid for most of our repairs. They come out with a car Shield agent to inspect damages or necessary repairs.

I own a vehicle and I have to leave my Mazda with Firestone in Lake Charles off Ryan St like 2 to 3 days at a time..Me as a customer and other customers that use Car Shield can use other automechanics that will take car shield other than 5 on 6 places to bring to a repair shop for service

Each and every time I've enter Tractor Supply I have had an excellent experience. My latest is visit was the store in Porter, Texas. The associate was great and I wish I could remember her name. This lady was very helpful and polite. The next time I'm in the store I will make a point to seek her out because she is very deserving of bonus or recognition for her service.

Air conditioner had stopped working. Could not get radiator hose for about a week. Had to get a rental car to keep going to work. They said they will pay for part rental if I send in bill to them. I am a caregiver. It was very hard being without a car for work. I'm very grateful CarShield was and is there for me when I need them. I am a mom grandmother and great grandmother. My family depend on me as daughter is disabled cannot drive. My spouse passed away so I also lost my mechanic. To have extra help is wonderful and a relief to us and especially me.

I thought I had to get my account number to get service, it turns out I did not need it. Which was great, superfast service and the CSR was very receptive to my needs and got it done quickly. I had a tow truck within a half hour. I would recommend CarShield to anyone.

I see the engine light in my car but I'm call the insurance they tell me to go to the shop to do a diagnostic, I go them. See the problem. The problem is my car have a cylinder don't go the compression. I need to buy another one but I call the insurance for that. They tell me to go to the shop to makea diagnostic.

My experience was thorough and professional experience. The representative was very polite and understood my concerns. Also found that changing my due date is very flexible which helps. I would tell any family and friends that this is the best if they do not have a warranty on their car.

Yes I tried to get my vehicle fixed. File a claim and you guys wanted $1,200 upfront so they can take my engine apart and pinpoint the problem which they did with the Diagnostics on the computer but I have to pay $1,200 upfront for them to tear my engine apart now. If I have CarShield that's what I have CarShield for so I wouldn't have to pay an arm and a leg or reimbursement. Waiting for reimbursement. Very unhappy with your service. Been spending $130 a month on the powertrain gold plan and wasted my money for nothing. Thank you for your help. You guys didn't do nothing but I'm very dissatisfied and I'll let people I know to not use you guys and I'll write a review so thanks for taking care of me carshield. You guys really suck. I will not put in a good word for you.

When signing up for coverage the agent said I would pay my deductible of $100.00 and CarShield would pay the rest. That was false information, the bill was $2100.00 and I paid $914.00. Also it was very hard to find a repair shop that would accept carshield. I was told take it to a shop of my choice, again that was false information.

I am livid with this company. I pay a monthly fee every month for you guys to cover the cost of ALL repairs and guarantee rental. FALSE! My car has been in the repair shop since Monday and I still have no rental because I don’t qualify because of the labor but yet my vehicle is still in the shop. That is not my fault the repair shop had to wait on the parts for my vehicle. The concern that you guys should have is satisfaction to your customers. This customer was not satisfied and will not recommend anyone.

My car broke down and I was beside myself as I had my dog with me. I was stressing having to call and deal with it....called my son to come pick us up and proceeded to call. Well it was so easy, everyone so pleasant down to the tow truck driver that got to us in 15 minutes! He also called to let us know when he would be arriving. The whole process took less than an hour (the firestone garage was just a few miles away). I could not have been more pleased with the whole experience! So worth the money! Professional, quick and easy!

CarShield strives to get as much help to fix your car as possible so it will be back on the highway. As for myself I never had to get a car fixed before, but it is nice to get someone like CarShield to do the hard work finding repair people in my own location because I knew no one to do the work.

Experience was overall satisfactory. What’s bad is that CarShield won’t pay the going price for parts. They wanted to provide cheaper parts. No reputable service center will accept outside parts. They can’t certify the warranty and labor in case that part fails. This repair is costing me $600 instead of $100.

My experience dealing with Car Shield was a very good one. The hardest thing I had to do was find the VIN number. Once I had it, the rest was easy. SONYA (SP) was very helpful and informative. She had a lot of patience and never made me feel inadequate. On the whole, a nice experience.

My car broke down on Rte. 1 in Saugus, MA on Sunday 8/20. I call the number on my CarShield card and asked for a tow truck to get my car to my mechanic but when I got the text to call the tow company they said they couldn't get to me for 2 to 3 hours. Luckily a cop showed up and gave me the number of the tow company at the car dealership I was at and they towed me right away but wanted $150.00 cash to tow me. I driver stop at a teller machine on the way so I could get the money and emailed me the receipt. I called CarShield to cancel the tow they set up and she gave me the address to mail the receipt to to get reimbursed.

First time using the warranty service since signing up 18 months ago. Took vehicle in for repairs to front drive shaft and cruise control. Approval for repairs went smoothly and overall was a hassle free experience and repairs were made the day after taking in for repairs. Only a slight delay waiting on Car Shield provided parts.

I bought a three year old car in January. It’s in great shape but I decided to get insurance to cover any repairs in the coming years. The CarShield agent that handled my enrollment was very nice and gave me a good deal. Now I have nothing to worry about.

I called to cancel my plan because I couldn’t afford it and she was able to work with to find a plan more affordable for so I didn’t have to cancel my service. I was very appreciative and happy about it and they also changed my payment date for me due to my financial situation.

I wanted information on where to take my car. Little worried that that way she sounded was that if I take too long to put the car in for a diagnostic, it may not be covered. I need to apply for some time off work since I do not know if you are going to give me a rental car.

The dealership that is listed on your website, does not work with CarShield. Even though it was on Car Shield's website, Lafontaine Chrysler will refuse to work this company. I only go to this dealership because my car is a Chrysler 300 and I prefer the machinic to be Chrysler certified.

Auto Repair, and how to get process started making a claim. Had some complications when trying to reach some assistances from one of your representative, who assisted me in connecting me with the towing company, who are under contracted with your Company. So I could have my automobile towed to the shop in that was in the network who accepts the card. I certainly like to Thank the Rep. who had Steered me in the right directions.

Customer service rep was very courteous and provided very good customer service. Service rep explained options and coverage for new vehicle just purchased for future reference for possible coverage. I have had coverage thru Carshield for last 5 years and will certainly look to carshield for possible coverage in future and recommend to friends who may need.

We had a no start situation, we called for road service and Towing was promptly provided....the Diagnosis was completed and a module part will be provided...then there will be further evaluation to assure everything is corrected ...so far this has been excellent..I will post more when repairs are complete

Screw what the BBB says about CS, they are real and will do what it takes to keep your vehicle up to date and on the road. Just pay your monthly payments and you will be take care of. I've been doing it and had to use during these hot day, they took care of me.. Thank you, DW.

I spoke to 3 different persons and ALL of them were helpful in giving me the right information and steering me to the right person to get my car towed to be worked on; giving me the information for Master King and calling them for me to verify that I could have my car towed there and someone even followed up to make sure they received my car. Yes I was very happy with everyone's assistance!

Filled my car gas tank on full. Then my car would not start. Called my mechanic. Told me to get a Tow Truck they came 15 minutes earlier than I expected, due to me telling Carshield I have a "special needs son with epilepsy" who can't tolerate the excess heat upon waiting for the tow truck.

My battery light came on while driving the car so I called CarShield to see what I would need to do. Well, I did nothing more than make that phone call and give them my information and problem. They contacted a service provider and arranged for the car to be towed there for diagnostics. Everyone was very helpful, informative and friendly.

My experience has been great and customer service is wonderful they talk to me, about issue. I had a really very pleasant experience. Thank you Carshield. Customer service is really wonderful. The young man I spoke with was really nice and pleasant and took care of me. Thank you...

I called CarShield don't remember exact day but the following day they found someone to fix the engine. They told me not to worry. They would notify me when all was said and done and car shield called me. The engine was fix, ask me how was everything, I told them just great.

I called to ask a question about a rental car reimbursement and that I had to have my car towed to the service department and needed a grown-up car and wanted to know if I can get a rental car and ride, be reimbursed for it and he went round and round and round about. Give me an answer. He kept saying, "Well. You can go get a car, but I wouldn’t advise it because if you don’t your claims that proves that I can pay you" and if this was condescending, he would talk over me when I was trying to explain I need to know is is it possible that I can get a rental car and will I be reimbursed. That’s all. But he made it so difficult.

Contacted customer service explained I was having issues with my TPMS. The service rep was extremely helpful and very pleasant. She informed me the sensors were covered, explained the claim opening process. They confirmed and authorized the repair with my repair shop then called me back to inform me the repair was authorized. It was truly hassle free. Thank you so very much. Extremely happy customer.

It was easy. I am happy with the service and have peace of mind. My car is being taken care of by a reputable company - the service mechanics of the vehicle. And while my car is being service, I was contracted to use a loaner car via car service. I am happy.

Filing a claim for a vehicle that had broken down on me and so far everything has gone nice and smooth and has been hassle free and no aggravation or headaches from CarShield at all. Thank you!! Used the roadside assistance and had car towed to a repair shop of my choice.

The customer service was very helpful with my question. Thank you. I had no other questions. We ended our call. She was very clear. I would recommend the people to take advantage of the protection plan. If I have any other issue it is easy to call with quick response.

When my engine light came and my car was riding rough, I had difficulty finding a shop that would work with Carshield. But a Carshield agent helped me find a dealer that would accept the insurance. Very helpful. Carshield, then, approved the work, plus an additional issue the technician discovered, and paid the claim as soon as the work was complete. I was back on the road 24 hours after the shop diagnosed the issue. That’s immediately in my mind. Excellent value.

My car broke down. Was not drivable. I put it in my local shop and CarShield was on it. The next morning take care of business and that's awesome, very professional and fast and paid a lot more than I had expected. Thank you so much for all your help.

The representative was very friendly and knowledgeable. She gave me all the information I needed to know about the terms and what was covered and what wasn't. She was very nice in explaining the contract to me and what the cost was. I wasn't on the phone that long with her because she explained it so well.

CALLED FOR NEW SERVICE AND VERY HELPFUL AND FRIENDLY. The rep was very knowledgeable and understood what I was looking for and found what I needed and wanted. Hopefully I don't have to use but gives me a peace of mind to know that I am covered in case of any sudden repairs or damages.

We had an issue with our engine light being on so we called Car Shield to find out the nearest place, We could take it to get fixed. After driving out to the repair shop, they did not have room for us that day so we were to go back the next day on the way home Tom Stopped at an auto parts to see about maybe getting a diagnosis and the lady told my husband Tom that in order to diagnose the light had to still be on it at that time. The light had gone off and she said sometimes what happens is that if you don’t put the gas cap on right, that light will come On and we think that is what happened it’s not on it hasn’t been on since that time so we are very happy with Car Shield and the way they handled the whole situation. We thank you very much.

All of the people I have talked to, were very nice and eager to help. What I have problems with is the coverage. Why would someone cover all the timing components, and not cover the most essential parts. THE camshaft actuators. Which keeps the car running correctly. It makes no sense to me a former mechanic or to my mechanic.

When I signed up for the contract I was told two weeks OR 500 miles if anything happens to put a claim. But when I read the contract it was a month AND 500 miles. That's a huge difference! I want the call to be pulled for verification and training!!!

My experience with the towing of my vehicle was great. The entire process was handled in a timely and professional manner. The customer service clerk and the tow truck driver were both very polite. What I like most was they both seemed sincere with all they said and did. I will recommend CarShield to friends and family.

I really enjoyed speaking with the Lady that helped me with my claim. She was very easy to talk to helping with the information that I need and very patient with answering the questions about my Autos and what was covered. She call the Dealer and made the appointment for me. A very nice Lady to speak with. Thank You. Elihue ** Jr.

I called because an auto dealer in Conroe, TX said they do not take CarShield to cover any repair I might need on my car. The young lady I spoke to was supposed to call me back with the name of a dealer who would work with CarShield, but no word yet.

I received exceptional service from Ms **! She is the reason why I will continue to do business with Carshield. I had to remove a vehicle that was totaled, and she took great care in detailing and explaining the options and coverage levels that were available to me. Give her a raise!! She is highly valuable to your organization. Thank you for your support. Tyese **

Without this policy I would have had to pay $500. With this policy I was only responsible for a $100 deductible. Also on a claim two years ago. The total cost was going to be $1300 before the repair shop found out I had CarShield. Then the total cost dropped to $840, of which I only had to pay about $300.

My CC info changed, so I went online to change it; but I was told I can't do that online. I have difficulty talking; but she understood me (lost half my tongue to cancer and I don't smoke). Hope I still have automatic payments.

Thanks to a good staff they directed me to someone who had the experience to help me further with my questions and it didn't take long. Overall a good company to get help from. Ii look forward to rely on them if I need any help further down the road.

Denied my claim, what’s the point of paying for a service that picks and chooses what they want to fix. A bolt that’s connected to the turbo, but not internally connected is why my claim was denied. It’s not the actual turbo that’s causing the issue, but the bolt that connects it to the waste gate is causing the turbo to malfunction. I had to pay $700 to get it fixed myself and money well spent to realize I was getting ripped off for months!!!

My experience with Carshield was great. Carshield is a great company to work with. They know how to get a car fixed. Great people to talk with and they understand what needs to be done. Thanks for them. No complants. I hope that they stay like this all of the time. Will tell several people to come over carshield. Clyde

Thank you for making my experience with needing to make a claim easy. I would totally recommend Car Shield to anyone with a used car that didn't get a warranty from where they purchased the car. Friendly staff every time I called. No hassles when I cancelled the policy due to selling the car. I will be purchasing another warranty in the future if I am not offered one at the dealership on future used cars that I purchase!

Kristin was very well spoken, polite and efficient. She was very knowledgeable of the process and she took care of my problem and saved me an extra $66. Kristin represented your company in a professional, courteous and respectful manner. Kristin performance was "Outstanding" today and I will use CarShield for my future vehicle warranty needs.

Brought a new truck and traded my covered truck in...so I had to cancelled my policy. Was happy with my policy. Did not have any problems with my policy to the support team. They were very easy to contact and was very professional. Thanks for your time. Mitchell **

I Called to inquire about paying off the balance due on my account. The Representative shared with me that I could receive a discount and/or extra savings and incentive for paying off balance early. I accepted the offer and was pleased to save the extra money. I was pleased that the installment payments did not have interest on them.

Good so far. Easy going. Easy to deal with. Just waiting on the claim. Good so far. Just gotta see how the claim goes. Had an issue, called roadside, the rep got me a tow truck and got my vehicle to a repair shop. Just waiting to see how the claim goes!

I had a driver side seat belts that that would not latch. I was told that this not a covered repair. I think this **. I have two contracts with Car Shield I pay on my accounts every month and I can't get something that is a major part of the my truck fixed. Maybe I should just cancel my coverage with you and start looking for another company.

Took my car to the dealer, he contacted Car Shield, who then notified me they would approve the repair. Saved me $1,500. Very happy with company and warranty. Car was fixed the same day and I was back on the road. Would highly recommend the warranty to avoid unforeseen repairs.

I couldn’t get Garff GMC to get started on my truck until I got ahold of you guys. Now I’m having trouble getting them to finish the job. I couldn’t get a car rental because the president had them all reserved for his visit to Utah for the secret service.

After paying for over 2 years on a monthly auto debit, CarShield stood behind their warranty and paid for the replacement of my transmission in my 2016 GMC Acadia. As a matter of fact they had to pay for it twice because the first replacement transmission was found to be faulty, and the repair facility had to order another one. Carshield paid for every bit of this minus my deductible only. I'm very impressed with their customer service on the phone and obviously very impressed with their ability to stand behind the repairs required.

I felt that it was best to try this again when it fit better. Thanks for providing this great service!! Your employees are pleasant and knowledgeable and good to work with. Makes you feel they are trying to make it fit just for you. What more could you want.

The agent was very helpful and patient. Explained the steps and assured me that CarShield would be here through the process. I explained to her that the part is two weeks out from the shop, and asked if CarShield could or would help. She explained that I would have to contact CarShield to discuss the the problem. Make sense to me. I will see what can be done.

My representative was very helpful and friendly. The service was very speedy and efficient. The representative was able to answer all my questions and concerns. I would highly recommend CarShield to anybody that wants it. It is very reasonable in price and the payment options are very easy and user friendly.

I had a situation with a auto shop to repair ac. They didn't follow thru and it cost me a lot of extra money. Darell dug deep to find out exactly what went on with that claim and helped me find out it was the auto shop way in the wrong and saved me dropping my account..Great job Darell. I appreciate you.

I, Reba ** get letters wanting me to buy a policy for a pickup that I don't nor have I ever owned. Please stop sending these letters as we have a small box, we receive too much junk mail. We, J. B. & I have a policy with you for my 2017 Ram.

I have not used CarShield as of yet and just called to have my policy emailed to me and then called back and paid for another 6 months on my policy. I spoke with Whitney and Heather and both ladies were very helpful and very courteous when helping me today.

I just want to say that on occasion the approval time seems to take longer than one might expect?! When I first spoke to someone in customer service, he said that my timing Belt wasn't covered and I had to correct him that it was right there in black and white that it was covered, and then he apologized for his mistake; however, that was a little disconcerting that he did not know what plan of coverage I had paid for?!

In shop now. We will see how good it is. Dropped it off at the dealer. We shall see what you cover. It's been a few days. Hope to get a response today. There is no more to say as of today. Will be in touch soon.

Make sure client is given correct info initially so there will be no need to later have confrontation due to an misunderstanding. You should be able to understand what the problem was and correct it. If you were this "detailed" initially, then there would not have been a problem.

You paid for parts, but not labor. The parts were about $500, so I’m grateful for that. But you didn’t pay the $260 labor. I gave up and paid that myself. I couldn’t go thru another Sun w/o my car. Chuck **. 2013 Kia Soul.

Check engine light was on and car had no power so had to tow it to the dealership and CarShield covered the cost which helped me a bunch and got the car back. Drove it two days and check engine light was back on so took it back to dealership and they said it needed a catalytic converter which I can’t afford and CarShield will not cover it so can’t get it done. Thank you.

Wanted to know where membership card was and if my August payment had been credited to my account. They said yes it was and; they would send id card asap. Representative was polite, knowledgeable. Sounded educated and **. Very good customer service. Great service, good people, good company. Makes me feel well I have full coverage.

I had my Liberty taken in because of noises coming from the transmission and air conditioning. They contacted CarShield and CarShield covered the work I needed done. I can say that CarShield came through without delay and I had my car back in two days. Nice work.

Very pleased with the way my case was taken care of. Customer service representative I spoke with was very friendly and helpful. So glad I chose to enroll with CarShield and will certainly recommend to friends. I know others who have the same coverage and are happy. Thank you to a wonderful customer service department.

Great Job! CarShield does what they say they will do, great coverage at a great cost. I don't know what I would do if I did not have CarShield covering my vehicles. If you have a used car then you need to check into covering it with CarShield coverage and get yourself protected if and when it breaks down..

Everything was covered in my plan and saved me over $1,500. My water pump failed and was leaking really bad. And with these new cars almost nothing can be done by the owners anymore so CarShield took the hit instead of me. So now it not only got repaired but there’s even a warranty on the parts.

Very unknowledgeable about how to help consumer. Did not get back in touch with Firestone within a reasonable amount of time. Did give Firestone the info needed. It should not have taken the consumer searching on how to resolve the issue. TV commercials were deceptive. Stop deceiving consumers, just be honest you don't cover everything.

The customer service rep was very professional but also very understanding. Asked to help with financing but did not try to coerce staying. I will try to return once my finances are in better condition. The one claim I did receive help with went very smoothly and quickly. Thank you so much for your help.

Thank you for the fast service for my truck. Work was done fast and right. A/c is working good. Thank you Jim T and yes I will let my friends know what you did for me. My truck is a good one. It has 145.336 miles on it. 2008 ford f-350 that is about 9,689 miles a year. Thank you. Jim

I had a check engine light come on in the dash to my 2017 Colorado. A mechanic friend of mine checked it with his meter to make sure. I took the truck to Pep Boys to have it fixed. The result was that I had to pay approx. $279.00 while Car Shield only $27.99.

I updated my CC for auto pay but I think I didn't put in the CVV number and the due date came and no payment made so I made the payment and corrected my CCV. I will call to be sure the auto pay is in effect before next due date.

Hearing a limited phone menu was nice. Call was answered very promptly and politely. Did transfer the call 3 times, yet each person thanked me for calling. Impressed. I was thanked by name when we completed the call. Email confirmation sent as soon as available. All necessary information was discussed and I got very safe feeling from CAR SHIELD.

Good and understanding consumer service. I had to cancel my policy because I decided not to purchase my lease vehicle. I will use Carshield the next time I purchase a vehicle. Carshield honor their word and gave me a full refund. I purchased the policy about a week before I was due to turn in or purchase my lease.

So far, I have been very happy with the service provided to me by CarShield. I had a computer put in the vehicle for the deductible of $100 and I have an appointment for a Speed Sensor issue. Anyone that purchases CarSheild should get the Platinum package. I would recommend it for any high mileage vehicle you can't get a warranty for, at the car dealership, or if it's a private purchase.

I believe this is not worth it due to the fact of the warranty holder does not seem to want to work with anybody and is only Concerned about making money. They don't want to work with the customer or the repair facilities. I most likely will be canceling my policy

Excellent service! The representative answered all my questions about the instrument panel and LED lights. Many thanks to Karnesha. She helped me know how to file a claim and helped me know and understand when to schedule my service with the repair shop, based on my distance from the repair shop. She was very professional and helpful. Thank you for the great service.

After reading the contract and discussing it with a local expert, I decided that this contract is good for repairing parts after a breakdown, but my interest is in maintenance and prevention. I called, explained the situation, and we mutually agreed to cancel the contract. No muss, no fuss. no challenge.

Everyone that I have the pleasure of talking to at CarShield are very nice and respectful and help in any way they can and I refer CarShield to everyone I know, tell them to call because it's worth calling to find out if they can help cover your vehicle or not. I have told all my children to call CarShield.

Perfect condition, I try to keep the maintenance on it as required, Hasn't been a problem at all. Glad to be able to get back in the system with my cars and be protected and I will be referring family and friends to the plan and hopefully they will get the same courtesy that I am receiving.

CarShield is a great after market value plan for your vehicle(s) to have, after your initial warranty has expired. Great rates for the coverage and value of your vehicle. Car Shield is a great option, the cost and repairs of your vehicle. If asked, I would suggest CAR SHIELD.

Very nice, informative, polite, very helpful. Helped me save money on a new transmission. Thank you so much. Will tell all my friends and family how helpful you are. My car is 15 years old Ford Taurus 2008 so have to wait a while for transmission to come in but worth the wait, car is running beautiful.

I took my SUV I’m for an oil change, as they were making maintenance check on my heater/air conditioner system. Instead of blowing out hot air, it was blowing out cold and advise me to have this fixed before fall/winter season. I called and help me arrange appointment to have this… no problems getting done, so easy.

I thought the allowance for a new compressor was too low. I would have preferred a factory warrantied part from Chevrolet and instead had to settle for a cheaper non-warrantied compressor. Otherwise, I was generally satisfied with the claims process.

This is my first experience using CarShield. Everyone has been Very friendly, very knowledgeable of policy and helpful with my questions. This is the first time I’m using Car Shield to repair my car. So far, Every time I’ve called them, they have been very friendly. The customer service is awesome.

The customer service person that I talk to on the phone was very polite and knowledgeable and apologize for the misunderstanding from my account being closed, which I never wanted to be. She opened up my account while I was on the phone with her, and she was very professional and helpful.

Carshield was amazing and saved me and my car on more than one occasion. Always a smooth process from beginning to end. They keep their promises. Customer service was always prompt and friendly. I will be back someday. I have recommended carshield to all of my friends and will continue to do so. Thank you carshield!!!

My experience with CarShield has been pretty good. I haven’t had any issues when comes to payments or anything else that I can think of. I been with CarShield for about two good years and recommend to others as well. Whether you are in a new car or old it’s worth it.

I am absolutely a dissatisfied customer and my feedback is a flat zero. I most definitely would never recommend Carshield to my worst enemy. They won't cover anything that's even in the customer's contract especially me my A/C went out and the components needed to be replaced are under my contract. It's down right horrifying.

One Phone call and I had a Rolloff coming to help. When he got here, he discovered I just needed a jump start, and we were off and running. The dealership got me up and going in an hour and saved the day!.. This is my first time using the service, but so far so good!

I called in just to find out about what my plan covered. He explained to me all that was covered under my warranty. I think him he was very pleasant. I explained to him about another warranty. That was going on with me that day.. And how it was very easy to speak to him and get the information I need very quickly.

Mora? answered the call and directed me to the appropriate person. Jessica was very helpful and tried to have me stay with CarShield, but I no longer needed it. I have my car serviced every three months since I have had it and there have been no major problems with my car.

I would recommend Car Shield to anyone as their representative was very helpful and knowledgeable and answered all my questions in its entirety and very polite!!! Thanks CarShield!!! They explained every detail in the fullest and was willing to give all the information I requested and at the end.

I dropped my car off at the dealership when my AC stopped working. The dealership and CarShield handled everything. The only thing I had to do was pay my deductible. I was very pleasantly surprised by how smooth the process was. CarShield helped me get my AC components replaced and installed at a price I could actually afford, whereas without my CarShield policy I would not have been able to afford this repair bill.

Finding out that only part of the problem was cover my CarShield and l had to take it back in the next day because the problem was not fix. I had to pay more for the problem to get fix. I am not very happy that l pay $89 a month for almost a year and they only cover a little over $250 and l paid over 800 for this policy.

The representative explained this is probably a good time to invest in this program because things start to wear out as a car ages. My car is in good shape, however. I decided to continue with this policy and he did offer me a discount of $10.00 dollars off the monthly payment.

My service I needed was for general things like oil changes, brakes, windshield wipers changes. I am cancelling my contract with y'all. I greatly appreciate the help. The customer service was very helpful today.

My experience was wonderful with customer services. THe rep mad me feel like I had won the lottery. I like the ideal of being able to know that you are in good hands with your coverage. This was a good investment that I will always keep because there is so much going on out in the streets today. Thank you for show us that you care about safety.

Our car broke down in VA on vacation. The experience we had with everyone at Car Shield was awesome. We had to have the car towed to a shop and then have the work done. The cost out of pocket was very minimal and the work was done. We were able to get back home. If we did not have car shield who knows how much out of pocket we would have had to pay. Thank God for car shield. I would recommend that everyone get it.

Getting all the correct information I need about my vehicle before I take it to my regular trusted repair shop so the warning light fix so that they quit coming on the dashboard and if they are covered under my and warranty so I hopefully will not have to pay.

Carshield is a bogus company. They nickel and dime you. Very disappointed with service. Didn't pay for my rental car. Beware of this company. They lie and cheat for your business. We spent 1300 on rental car. Got 80 back

I've had good service with Car Shield and had great customer service. The people I've talked to have been very helpful and very knowledgeable about CarShield. I have three cars with CarShield mine and my two daughters. The price is very affordable. I would recommend CarShield to anyone.

I took my vehicle to Belle Tire to be diagnosed. Had some uncovered work done breaks and rotors which is normal maintenance. The bearings were covered and paid for without any issues. Without hesitation, I've told many people about the comfort of having Carshield. Especially about being able to take my vehicle to the shop of my choice.

Had a multi turn signal switch replaced on my 2014 Nissan Altima at South Colorado Springs Nissan Dealership shop. Car Shield associate took care of this issue right away for me, and I was totally satisfied with the experience, and they were quick to respond to my needs, Thanks to everyone involved in this process, Thank You Again, Scott **

So first where to begin. First of all Carshield doesn't explain to customers that there's only certain things they cover, ex. My car had to be towed to a car shop and I needed a radiator which was okay and covered but I needed other things done which wasn't covered and came to an extra almost 2,000 so the total came to almost 3000 which car shield only covered 800. I had to finance the almost 2,000 of it so I'm furious and call to cancel it and get a woman who started to argue with me about the next time my car breaks down and not to cancel it. I then started yelling back at her and she hung up on me, well I called back and reported the woman and finally cancelled carshield. Finally after 4 phone calls and I still haven't spoken to a supervisor after requesting one. They're crappy people. Don't deal with these people!!! DON'T GET INVOLVED WITH CARSHIELD!

Cam and lifter replacement was needed to repair engine. Oil was not covered for repair, not sure why? Most gaskets were covered but not all that were needed, again, not sure why? Overall fair coverage but all parts needed to repair should be covered. Was told by the repair shop that it was hard to reach you and get things taken care of quickly, just what I was told?

None of the car dealerships in my area will except your coverage unless I leave my car until they are paid in full. And I can not leave my car to Wait for your company to make a full payment. I' m not happy with the service I got with your company because the TV ads says that your coverage is rated number 1 in the country.

CarShield were there to help all the way through. The process was easy and very efficient. Very please with Car Shield and their help through the stress of a car needing repairs. They helped find a garage to get the car into, towing and very quickly solved the problem of the car issue.

I had engine problems and CarShield paid for most of the repairs needed. Within 3 days I had my Suv back in great running condition. The process was good. My car dealership did all the paperwork and sent the pictures of the damage engine parts to Car shield for them to approve the repairs needed.

I called about changing the due date on 07.27.2023 from the 12th of the month to the 14th due to the way we are paid on the 2nd Wednesday of each month. I spoke to an agent, and she assured me that the due date had been updated to the 14th of the month. She also said that Mepco site was also updated. We went over the card on file for auto draft. I made sure she understood that if the payment date was not changed the funds would not be available on the 12th of the month. She informed me that my next payment will be due on 08.14.2023. I have checked the sites multiple times since the 28th and the DUE HAS NOT been changed as I was told it was on the 27th. This is very upsetting and I have called and messaged numerous times and now I am being told it takes up to a week to show changes. This is very unprofessional to be lied to.

The representative explained the procedure to me so that I can take my vehicle in for service. I have yet to actually use the service. I contacted a service station nearby and they are expecting me to bring in my vehicle soon. The station owner also explained how I can get a rental from Enterprise.

We are very pleased with the service with CarShield! We were surprised with a very large bill from GMC to fix our Acadia. An $8,000 repair would have put our family in a desperate situation had we had not purchased the coverage. CarShield was quick and responsive to getting us back on the road. Thank you! Michael & Shayle **