CarShield Reviews

I was so pleased with the quick service of being able to speak to a REAL LIVE PERSON! When in a bad situation I want a real person to speak with & that is what you gave me! I am so VERY PLEASED. Meant the world to me. An emergency is an EMERGENCY. I don’t need machines to talk to! The towing company you sent was A-1, R M Towing. Thank you so much.

Rep was very helpful, knowledgeable and friendly. Really enjoyed speaking with her. She took time and assisted with all three of my accounts. Can't remember her name but please give her the roses she deserves, because it's really hard to find someone now to take the time to handle what she did.

Very direct and helpful. They will walk you through the whole process step by step and I will always be their valued customer and also recommend them to all of my friends. CarShield is the best extended warranty company I have ever been with and the only one I will stay with for every car I get.

Please cancel my 2014 Toyota Venza coverage. We sold the vehicle. I shouldn't have any vehicles with Carshield after this cancelation. Thank you so much for being there for us when we needed you. Keep up the good work. Take care, God bless and be safe. I would highly recommend carshield to anyone who needs to have coverage for their vehicle/vehicles.

I called to update my automatic payment due to recently being compromised. The call taker was nice and pleasant. She accessed my account quickly and confirmed it. She asked for the new card information and informed me the payment went through. I was on the phone with her less than 3 minutes.

I purchased Car Shield 3 months ago and already have had two occasions to use the service. The first was a dead battery. The service arrived in less than 30 minutes and the service tech had thorough knowledge of battery issues and specifically Jeep battery issues. I've had AAA for 20 years and not once I they ever gotten to me or my family in less than 60 minutes.

When speaking to the agent he was professional and polite to me. He explained everything to me and answered all my questions. Later I called my brother in Wisconsin and he said that he has had Car Shield for years and couldn't have gotten a better company to protect his car. He has used his policy a couple of times and never had an issue.

So far, anytime I needed to speak with a representative at CarShield, they have been very pleasant. They are very knowledgeable and willing to help their customers to the best of their ability. I would recommend CarShield to anyone who will ask me about it. I usually will make my payments online, but if there is any issues, the representatives will be happy to assist you over the phone.

My experience was very pleasant & professional. The information that I wanted to express was understood & acted upon. I would recommend this company to all of my friends. I feel that your payment obligations are very resonable & fair. The idea that your company has is brilliant. I am very pleased to be a part of your company.

Everyone in customer service was so helpful. I really appreciated the time it took to resolve my claim. Also, there was a minimal time waiting to speak with customer service. I wish that more places take Car Shield warranty that work on my car type (Jaguar). I had to travel pretty far to drop my vehicle off at a shop. The shop didn't offer shuttle service, nor was there a nearby car rental place.

CarShield provided quick turn response to the Courtesy Hyundai dealership Tampa Florida approving my request for same-day repairs. This was my third request for major repairs for my 2016 Hyundai Tucson the past 3 years with Carshield. Carshield works very well handling request through Hyundai Service Department dealership service reps. Carshield without fail provides Outstanding professional customer service!

Wrongfully denied my claim and pretended Wong mileage even though you have 12 months of service. You guys are bunch of scammers. When I had the service I wasn’t sure about the mileage, you guys told to call back to give the right mileage which I did. I just have to pray for you scammers. God sees everything, remember you guys are temporary and money is not everything but your soul will burn in Hell.

Upper Engine Oil Leak as described with my Lexus Representative. I take Excellent Care to my car and it has only 52,000 miles on it. I do not drive a lot, maybe 7,400 miles or less a year. Enjoy having Car Shield for Protection with my vehicle and hope I have no problems with you guys covering my coverage, especially for my rental car expense.

Everything is good so far. Call and they respond as soon as possible. No delay. Customer service is the respond was like clock work. I would recommend CarShield to everyone. I would like to a sales respresentative CarShield help get more customers to how good the that they are. Thanks for Being there for me. Thanks.

I was not happy with the outcome of not covering the repair. I will still Use and Recommend CarShield to others. The repair was completed at my cost. I hope in the future there will be better communication with what is covered in The Contract. If someone would explain another part of the contract I would be grateful.

I have yet to file a claim, but I have spoken to customer service and they have been excellent. They answered my questions with knowledge and patience. I wish all companies had this level of service. If this is pre claim I cannot wait to see the level of service if and when I have to file.

Kim took care of me and was very professional. Thank you very much for the help. I will tell other people about CarShield and how nice you people are. Again thank you for the help. Y'all help me get the coverage for both of my cars, and at a very good deal, again thank you all so very much. Jim

Representative was very professional, knowledgeable and very helpful. I know I can always call in and have my questions answered. I will be calling back with the needed information to be able to insure the other car.

Car Shield commercial is misleading. Pays for parts but the cheapest they can get away with. Some repair places have two and three warranties on repairs. The car owner has to pay the difference for better parts. I guess better than nothing. Also fluids related to related to repairs are not covered has well. I expected more based on the commercial but based on this I will not recommend CS. Customer service has been great though.

I had surgery and overlooked my payment to CarShield. I called and talked with a representative regarding a request to pay my account a few days later. It was no problem. They rescheduled the payment. The lady I spoke with was wonderful and so helpful. I recommend CarShield to anyone looking for protection for their older car. I have had excellent service.

Professional and caring polite and understanding. Not overbearing. Take their time and working with individual's needs. Work with you and sorting out problem and hardship. Need more insurance places like this. Lot of other companies such be more understanding in this field and in these crazy times we all living in.

I had to update my credit card (got hacked!) but had problem with MEPCO website to update. I am glad to receive a reminder call. I can update quickly with the customer service. I wish I can update on website. Or maybe easier to use for the senior citizen like me.

Very knowledgeable people. It was wonderful to speak to someone who was kind and knowledgeable. It is a relief that people who help others when their auto stop functioning. If you do not have this then you may be stuck paying for auto repairs out of your own pocket...I appreciate all the information you gave us.

The CarShield rep was very helpful and easy to understand. The contract listed the deductible as $200, but it was supposed to be $100. The rep was able to put me on a brief hold and then came back to tell me that it would be corrected and a revised contract would be emailed to me in the next day or so. I received the corrected contract on the following Monday. She resolved my issues to my satisfaction.

Not only were they understanding of my situation they refunded me what I paid almost a month ago and were friendly about it. I only canceled because of circumstances that were beyond my capabilities to control financially and I genuinely felt understood and felt like I was talking to a person that cared. It almost felt unreal.

Carshield provided me with list of stations in my area. The list was extensive and took some time to investigate. I was able to find an automotive repair shop that was able to take care of my auto. I was disappointed that most dealers' service departments in my area do not participate.

Car Shield has saved me money on my car repairs. First time for an electrical issue that I could not have had repaired without Car Shield. The second for an AC issue. I am so grateful for their help. Car Shield is easy to work with as their Customer Service people are courteous, kind and very helpful. I would definitely recommend them to my neighbors and friends. Thanks Car Shield!

I called and receive my quote for CarShield via telephone. I purchased Car Shield over the telephone and paid with my credit card and was told that once the online account was set up, that I would be able to go online at a later date and change my method of payment to a bank account. I had to call Customer Service to change my method of payment since it doesn't allow you to do it online. The Customer Service Representative was very polite and helped me with my request.

Definitely glad I seen the commercial about CarShield. They save me 3001.00 in repairs and paid for my tow. However the only complaint I had was Enterprise in Leitchfield KY. Horrible service. I was unable to get a rental after 5 days of being lied to by Enterprise. Carshield done their part but hopefully they will get this taken care of with Enterprise. I lost out because of bad service and the lies by the ladies in the office. I lost days of work because of their lies and had put family members out taking me to their location and bo vehicle.

My daughter accidently locked my only car key in the car. I called CarShield and the experience I had with them was AMAZING. FAST RESPONSE FROM START TO FINISH. I did not have to do anything. I WOULD HIGHLY RECOMMEND THEM TO ANYBODY. The locksmith company they are contracted with quick getting to me and stayed in contact with me.

After receiving a couple of phone calls and text, I called the company to find out what the issue was. It appears there was an issue with my credit card. The process to update my card was fast and easy. I made a payment over the phone. The associate was both friendly and helpful.

Customer Service was pleasant, confident and helpful with my questions. No wait time. This was my first contact with CarShield and I was pleasantly surprised. Also, the value and piece of mind is worth it in my opinion. The car coverage was what I was looking for. I would definitely recommend CarShield to friends and relatives.

My air went out shortly after I got your ins. -you were there for me -no questions asked. I would recommend you to anybody-- you were prompt and did not question my integrity as to the timing between getting ins and when my air went out- that is all I can think of to say

I have a 2011 Chevy Silverado and I decided to purchase an extended warranty through CarShield since I plan to keep my truck for many years to come. The transmission starting to have issues with a worsening slippage between gears. I have had the warranty for over a year and never filed a claim, so I was a little skeptical at first for such an expensive repair. It turns out that Car Shield really does stand by their warranty. They paid the transmission repair shop to fully rebuild the transmission and all I paid out of pocket was my deductible and a very negligeble amount of labor that was above and beyond the amount covered under the warranty. I came out of pocket about $250 total for a repair that would have cost me thousands of dollars. They also made the claim process very simple. Just a couple of phone calls, and they primarily dealt directly with the repair shop. Thank you Car Shield for exceeding my expectations!

The CarShield does what they say there going to do with out hesitation, and they're fast on getting things done. One great place to get breakdown insurance. Well I don't have much more to say, except they pay for any repair that I ever had the Vera Cadillac/Buick dealer repair.

The repair shop needed a replacement part for my car and I was on hold and being it was their time to leave they hung up the phone call and was done for the night. My car was in the shop for 3 to 4 days and I tell you is they only get 2 hour To deal with you all and break down the car and put it together so I was out of a car for 4 days and it sucked and shame on me. Your deal will only pay for 2 hours for that job and I know it's wrong because I didn't have my car.

The representative was very understanding and helped me not only making my payment but my future payments as well. She was very patient with me while I explained what had happened to my bank card and having to get a new one that was just delivered when I made the payment.

My experience was great. Everyone I talked to was very helpful and nice to me. I couldn't do it without them being very patient with me and giving me the help that I needed. I am so happy I joined CarShield and would recommend them to my family members for sure.

We called to find out if Hendrick Automotive used Car Shield as we had contacted our normal mechanic and he said they did not because Car Shield did not pay them. When they said they did we called CarShield to set up the appointment. We haven't had the work completed yet so I can't tell you anymore until the works is done. I do think you should support small businesses not just the big Auto Malls.

The customer service representative was very polite and explained everything thoroughly. It was a very positive experience and assured me that Car Shield will give its full attention in helping me with my claim. God bless you and I hope that Car Shield will live up to their promise and reputation.

Your Rep is a stunning example of customer service! She was helpful, courteous, and above all, she was pleasant to talk to. All "Customer Service" reps could probably learn from Rhagn. She was the best. Also, I was provided with the applicable discounts for both covered vehicles. Again, it was a pleasure dealing with CarShield. Thank You.

Buyers beware!!! This company will lie to you and take your money all while rejecting claims for any reason.. I was just rejected for a well known issue with the 3.5 Ford Ecoboost. Cam phasers were going out causing a serious noise upon startup. This should have been covered as well as the water pump, and injector. This is a clean well taken care of truck with 90K miles on it. I found out during the claim process that the consumer or customer has no access to the acting adjuster or management as they hide behind the front-line folks which cannot help with anything that the adjuster hasn't put in their proper file. If you don't believe me ask your dealer if they have had any dealings with Carshield or if they will even accept them due to their lack of communication and approval of anything.

A great experience and the contact by CarShield was/is fantastic. Thank you! The car coverage by CarShield was fantastic and the service the CarShield reps is superior. CarShield made this troubling experience for me a very quick and satisfying conclusion. Thanks to all CarShield reps involved.

I just needed to know what was included in Car shield, and the agent was very helpful in that. I do not remember with whom I talk to but they were very helpful and present. A willingness to help me to stay with your services. I will be grateful for the help.

Very helpful and answered all of my questions very patient with the customer. I would recommend Car Shield to everyone. They are friendly and respectful to their customers and that’s what we need today is friendly workers. Keep up the good work and always remember customer service is very important. Stay just the way you are.

My vehicle needed so extensive repair. I called Car Shield, they recommended a mechanic shop, took the vehicle over to the shop and Car Shield stepped in and took care of the repair. I was very pleased with the work. Now I have a mechanic I can trust and recommend to others.

Repair was done And I can drive again. Thank you for your help and support. Nothing to add just to say thank you. Car was towed. Brought to the shop for repairs after 4 days I took my car back after repairs. I can drive again. Car Shield covered some expensive.

I’m so honored and grateful to be in the Car Shield family. You guy’s customer service is always amazing and a blessing for my vehicle looking into covering my home as well with you guy. Looking forward for a great relationship for a super very long time with you guys both area home and vehicle coverage

Prior to my current vehicle, I had a 2018 Toyota Highlander Hybrid and had 2 $3000 repair bills. My out of pocket was $100, Car Shield covered the rest. My Highlander was replaced in December 2022 and as soon as the factory warranty ran out (at 25K miles), I got Car Shield for the new car.

I was completely satisfied with today's experience. I was pleased with everything explained to me, which was in very explicit detail. The representative asked about all services presented and was able to verify each service that was presented to me. He explained to me what was presented and all documentation that was received from the auto dealer. He wanted to ensure that all questions were answered, And that I was satisfied. He told me that I could contact Car Shield in the event that I had any questions.

The wrong car and policy was cancelled on 9/30/23. When I called today Debra & Kaylee were very helpful. Great customer service. Thank you for your help in correcting this error. Accidents to happen. Julie and Jeremy were pleasant on 9/30. When I had to get my car repaired Car Shield was quick to do their part and pay for the items their contract stated it would do. Thank you again for your help.

My current debit card had been compromised and the bank blocked its use. So I changed my credit card account to make monthly payment. The customer service people were very helpful in helping me update my account information. Thank you for all of their help. Quick and easy.

I called in response to an email stating that my monthly payment would be reduced by $10.00 per month if I agreed to reinstate my coverage and bring the account current. I agreed to do so. I also requested a copy of my contract which he said would be in the mail.

My representative was very friendly and easy to talk to. She made a little bit of small talk, but kept the conversation on track with getting me a policy in place. She did not make me feel like I was just another sale (get them in and get them out kind of thing). She made sure I knew exactly what to expect next. I could see a smile in her voice. She was GREAT!!!

I had a problem with my bill. I was able to fix the problem fast and easy that same day. The Employees were friendly and helpful. I just bought the protection in September 2023. I am sure I made the right decision on picking CarShield. So far it's been a great experience.

Upon taking my car Firestone Complete Auto Care, the experience was great. From start to end, no hassle. No bickering. Just got it done. Must admit I was pleasantly surprised. Claim went thru, was approved in record time. Firestone began repairs, got my car back the same day. CarShield is to be commended for offering such a wonderful product. This was my first experience with any type extended warranty product and I must say I'm completely satisfied.

This business is on point! They stand behind their their word. They're ALWAYS available, no matter the day or time. I've not had to use my coverage yet I know when I need them to they'll be there just as they promise. I did find out they don't fix back up cameras. I wasn't very happy about that... Anyway I know who'll be there & let me now see who won't.

Had My Mechanix call Car Shield and got the process going. Took a little more times than expected and didn't have any extra money for a rental, so I had to get rides from other people. All that being said. Everything turned out ok. I appreciate everyone's effort and help

Very respectful and helpful and understanding the reason why I was canceling and also why I didn’t get it on new vehicle. I already have the Platinum warranty on it from dealership . I feel like Christian was such a wonderful person and did the job WELL. GREAT CUSTOMER SERVICE COULDN'T ASK FOR A BETTER REPRESENTATIVE TO HELP ME.

On recent outing my purse with phone and credit cards in my wallet were stolen and bank account was emptied! Nothing available to pay anyone monthly payments. She understood and would relay info to stop Autopay until I notified them and she took my new phone number as well since old one was stolen, too.

I had to have maintenance done on my car and these folks were right on top of it. I have not had one problem. I would suggest this company to anyone and everyone and I have. Nothing but ease and a weight off the shoulders! The value for the price you pay monthly is fabulous and let me tell you well worth all the setup in the beginning. Especially when financial struggles arise when having broken car problems.

The customer Representatives who helped me was Art and he was very polite, personable, knowledgeable and was quick and proficient. He took care of all my problems, answered all my questions and he asked me I was and how my day was going and overall it was a very pleasant experience. I appreciate him and Carshield.

Strived to keep me as a loyal customer so my coverage wouldn't lapse, when I was in a financial crisis, they lowered my premium. Carshied came through for me on all my repairs. They helped me keep my car on the road so I can get to work every day.

So happy. Called before I took my van in 'cause a month ago I went and had my left bearing fixed but the service place didn't want to do the legwork to get CarShield to pay for it saying it would take forever and they more than likely would pay. Was in real bad shaped so had to get it done. But then the right side needed to be fixed a month later and I was like, "Try it," gave me the same spiel as the last time but I told him, "I'm paying for CarShield so why would I not use it." Regardless of him not wanting to do the paperwork or the time it would take to respond. Y'all were right on it though. He looked like a fool and y'all looked outstanding! I was so happy with y'all and the service I received from y'all. Definitely a 10/10. Thank you.

This type of insurance was very new to me and I had a lot of questions. But both Kay and Jada helped me and called to verify with another department if they were not sure of the answer. I appreciated that very much. This is all I had room for.

Excellent service. Friendly, professional, and helpful. Jane is a wonderful representative for your company. I wish others I deal with would be so courteous and respectful. Give that girl a raise!! If I could afford to keep this plan, I would, but social security just does not allow me to be able to do so.

Fantastic service. Fulfilled warranty. Couldn't ask for more. Really questioned whether they would come through or not. This is a great way to take the worry out of owning a used car. Not sure what else to say. Thanks much for the fulfillment of a contract....Don't see that much in our day and age.

Very easy phone call. He took my information and changed my date on my payment each month. He was polite and knew what he was doing. I would not be with any other company because Car Shield has always taken care of anything I needed. And I wouldn't go anywhere else.

All of my questions were answered in a timely manner. I had an estimate of what the price may be after the work was completed. I would recommend all my friends and anyone that would asked me about Carshield. I will always keep carshield, carshield does good work.

The staff person was very efficient and that is very important to customers. Also very knowledgeable about what plans are available. Very important also. Very personable and polite. Very important also. Listened to my needs and understood what I needed. Very precise and clear about every plan etc. A very nice experience.

Couldn't find a Car Shield app for my android phone on playstore. Playstore said my android phone version is too new to support and download the car shield app. They only have it for iphones and old android phones. But I would still recommend car shield to anyone. Definitely 5 star rating. Thanks.

It was a very good job by the customer service representative. The service was excellent and got us out of a difficult situation. After a short wait, we received fast service, and our keys were quickly retrieved. We were soon on our way again. I would recommend this service plan. It was very helpful.

Carshield has provided an excellent service. My vehicle stalled and I called it in. They accepted a nearby tow company, and paid for the tow. The next day, they paid to move a vehicle to a shop that I was comfortable with. They shop called Carshield about what was wrong, and Carshield approved it and paid the bill right away. No problems and no delays. Carshield is really official and should be placed on a top 5 list.

Had covered repair work done on my truck. Great service then on the way home needed tire service. Representative was helpful and polite. She walked me through the process and was very professional. The wait time was going to be too long, so I had someone else come and assist.

My account is not closed. Plan is valid until 04/24/2025 and 100,000 miles for “new car coverage”. My dealership contacted the claim # and was told my account was closed. My account is paid off for my plan, which is still active. I had to contact customer service, then be referred to a CS specialist, who verified my account is active and is good standing until the date and mileage specified. I hope I have no further issues with filing claims. Sincerely, Sandra L.

On the 26th of October, 2023, I spoke to Hannah, who promised to lower my monthly rate from 99.99 to 89.99.She promised me an email to that effect, and I am still waiting for that email, (she was a highly courteous and helpful representative). Thank you very much, and I hope to remain an "appreciative customer" for years to come. Lee **, **

I have been getting unnecessary solicitations to renew my coverage. I am already covered through you, pay my bill every month and don't need other coverage. The representative understood my problem, and efficiently handled my complaint and removed my name from the list. I think that's all there is to this matter, unless I start receiving more solicitations!

I am getting the runaround to get my car fixed. It’s been going on for a week and a half now. I only have one car and I need my car to get around in and these peoples are not listening to me. I bought my car brand new, and I only want all of these mates' reports which I gave them and they still haven’t gave my mechanic the OK.

Fast response. Answers phones. Return a calls. Approves claims. I have total peace of mind wherever I travel. My dealership loves Car shield. They treat me like a king when they know I have the coverage. The longest I have had to wait has been five days. The shortest I have had to wait was 2 days. I have had to give them a record of all oil changes which I have done.

Excellent service. The representative was prompt and was able to get everything done for me in a really quick amount of time. I didn't even have to wait on hold to speak with anyone. That was the best part. I would recommend looking into getting this service. I will definitely be a returning customer.

Failed to do work that I pay for!!! Failed to pay for electronics that need 2 sensors and they fail to pay to have them replaced!! CarShield is a scam, they say they will repair, fix or replace something on the Chevy Impala and then they DO NOT HONOUR THEIR WORD. I will not recommend Car Shield to anybody. I don't care what Ice T says on TV. It's a big farce.

When I joined them I was never told that I would have to pay anything over $125.00 for repairs. I am very upset. I do not know what else there is to say about this. Please help me resolve this problem I am having with this company. The company is wrong with what they are doing to the public.

I was told if the repair hours are 40 hours or less, I won't be able to receive a rental. That what the shop was told. With your approval the order was suppose to take less than the 40 hours. My car took 3 days because of part shortage, I went without a rental. I was very disappointed about that policy.

Updated on 10/09/2023: Customers be aware of this CarShield Company, they give me a contract that supposed to cover engine, transmission, A/C, powertrain,,, So disappointed so bad services, almost 3 months to wait for the adjuster to make up his mind to said DENIED, he never came to look at the car at the repair certified shop. The adjuster keep requesting so many different pictures and reports from the mechanic. As soon we comply with his request he was keeping asking different stuff like remove the water pump. The mechanic say NO need to remove water pump, but after that I request to give me another Adjuster. He denied my claim because he got upset, the records department responded to me that they were SORRY. They apologize for the adjuster not been responsible.

I strongly discourage considering CarShield for your warranty coverage needs, unless you enjoy enduring accusations of insurance fraud as a tactic to purchase their coverage. Initially, I was pleased to receive multiple discounts due to my vehicle's low mileage, single ownership, and good condition, coupled with being a first-time caller for my 2000 Mercedes SL500. However, things took a turn for the worse when I expressed my disappointment about the coverage not including the power convertible roof for cars manufactured after 2013.

While driving all the important warning lights started to light up, when I got out of my car the door locks started flicking open and close, the heater is now blowing cold air. I just received a diagnostic from the dealership along with a new transmission and everything was okay then, I'm concerned that the car will stop on me. So, I called ahead of time to CarShield to get my process going just in case I need a tow and servicing..

Excellent customer service. The representative was courteous and professional. She paid attention detail to my questions and concerns, and very knowledgeable about the product from CarShield. I will consider in the future to purchase the product again. I will tell all my friends and family members of carshield. An excellent product. Thank you.

I couldn't of asked for better service. Kalia was very helpful and the tow truck driver was very polite and respectful. I think I was very fortunate to have CarShield to cover my car. I really appreciate the fact that the truck driver called me when he delivered my car.

Awesome, they literally had a solution for all my problems. My car means the world to me. I am praying that I can get it repaired so I can continue working. I know that CarShield will have my back and I am grateful. There is no better insurance than car shield. I would highly recommend working with them! You deserve to get the most from your insurance. Use car shield today!

I was very impressed with the quick response CarShield rendered to assist in the repair of my vehicle. My initial discussion with the company's representative made me feel very confident that repair costs, as advertised by CarShield, would be satisfactorily settled. I would gladly recommend CarShield to family and friends! I whole heartedly stand by my 5-star rating!

Called to see if affiliated with a company that claimed that my payment was going to increase. The customer service rep was knowledgeable. Assured me that I didn't have anything to worry about. Have a great day.

Traded vehicles. Wanted same warranty coverage even if was gonna cost me a little extra. Guy just really didn’t act like he cared to help me. Called another company, got the coverage I wanted and then some, for just a hair more money, but for more coverage, what’s a few more dollars? Also have a home protection plan I am gonna look at replacing through y’all since you don’t want to work with customers. Was thoroughly happy with warranty on previous vehicle. Hated to switch, but when I know what I want and am willing to pay for it, I’m gonna go with a company that will provide me with service I want.

Excellent service, excellent plan. I'm sticking with Carshield forever. I recommend carshield to everyone. I switched from another warranty company because they didn't do what carshield did for me so it's me and carshield for life. Thank you for all you do for me and others.

CarShield provided platinum coverage for my 2010 Lexus for $90/month. Their claims approvals were quick, but be aware of contract language (see below). My first claim was covered with no issues. The second claim occurred when I was traveling out of town. The repair shop had the part in stock, but CarShield wanted to ship their part which would have required me to stay out of town for an additional 3-4 days. I was therefore required to pay a significant difference of about 30% of repair cost to cover the difference in part prices. The contract does state they have that option of shipping a part, but I would think being over 200 miles from home would allow them use the dealership option for the part. That being said, it’s still a good option if you have an older car and ALL factory recommended maintenance has been performed from day 1 the car was put in service.

I have had CarShield for years with no claim. I had a head lamp that burned out recently. I called to see if it was covered and was told it was. I always have my service done at my dealership. I took it in and after the work was done they told me they do not deal with CarShield. The bill was $400, with a $100 deductible. I called CarShield and was told no coverage because I was not preauthorized and I should have gone to someone that worked with CarShield. I am 84 years old and cannot drive all over town trying to find an authorized dealer. DENY, DENY, DENY! And for a $300 bill.

You did not cover the real costs of my parts. You only covered the cost of parts with no markup. No one sells parts at cost. Otherwise your coverage was good. You should tell potential customers that you only pay costs on parts. If this was a big job my costs could be very high.

The Carshield rep that helped me ..She was awesome she took great care of my case. Basically told pep boys where the bear ** when it came to the real price of a radiator not pep boys 400 dollar one which everyone knew a new radiator is around 200 if even... She earned the 5 stars.

My brakes just went out suddenly, luckily when pulling into parking space and not on the interstate. Had it towed and Car Shield handled claim expeditiously and without hassle. Even when shop made me pay instead of waiting for Car Shield to pay them Car Shield was supportive and paid quickly. Would definitely recommend.

I was having car issues and my car needed to be towed and I thought I was covered through my full coverage I had but I wasn't. Thanks for Car Shield I was covered and my car was towed so that my car was able to fixed. Any I was able to work Car Shield. They had saved the day.

Salesperson I spoke with back when started contract September 13, 2023, Lucas, was patient and waited while I obtained the VIN and odometer readings from my car and daughter's car. He was efficient, thorough, answered specific questions, proactive in providing detailed information, and supportive. Customer service lady I spoke with today, September 22, 2023, was very knowledgeable.

Carshield do not let you down. My compressor was gone now. My car feels like winter time. Thank you Carshield. I will not be going nowhere else. If you want your car done right do what I did. Get the protection. It's a big difference paying $300 and the bill could have been 1400.

Called to find out about payment snafu. Checking acct was compromised, wanted to be sure that your payment went through. Representative was very helpful. I have not needed your services yet, but I am sure I will eventually. Just knowing you are there to help is a relief. Received the information I needed. Keep up the good work.

Speaking about my Dodge Durango and Cadillac and making sure things are significant on what I'm trying to do connected to Everything. But as time progress I've been doing well with y'all. Thank you for your time and patience. Is good to have good people behind you good companies behind you to make sure things is going to be okay with you, your vehicle, your family and self. Thank you

Only wanted to know if a shattered car window was covered. I was told it was cosmetic coverage and that is not covered. I should have asked even if it was not my fault, someone was trying to steal my vehicle and shattered my window, but I have a club on my car so it was only ran-sacked.

As a radio talk show host for many years, I have had the opportunity to endorse numerous products and services. I have been highly successful in presenting effective live spots on the air because I have always used the product or service extensively before endorsing that product or service. Having had CarShield for more than 2 years, I can say without hesitation that I would endorse your service without hesitation.

Don't waste your time or money, CarShield & the celebrities who promote the propaganda is a rip-off. CARSHIELD is far from the peace of mind they sell! I was better off saving for repairs myself vs paying Carshield to LIE to me. The quickest way to find out my truth is to file a claim. These jokers turn into the opp! You DO NOT GET WHAT YOU PAY FOR. SPREAD THE WORD, BE AWARE, RUN FAST. DO NOT SUPPORT CARSHIELD OR THEIR AFFILIATES. Believe all the horror stories & reviews b/c you will be disappointed! Please, please, do your research before throwing your hard earned money away. Carshield is GARBAGE!!! PLEASE BELIEVE IT. :)

Both ladies I spoke with today were extremely nice and helpful and the lady in retention was very understanding of my situation. She was worried about my having to come out of pocket for any breakdowns and tried to keep me on. Very nice- I would recommend Car Shield to my friends and family based on my experience with repairs and customer service

I am a new customer. So far my experience has been fantastic. Everyone I have spoken to have been very professional and informative and answered any questions and concerns I have had. I would also recommend to anyone that if they decide to get extended warranty. They will be pleased with going with Car Shield. Thank you.

When I received a letter from CarShield saying that my contract had expired, I assumed it was an error. I have paid off my contract and my car is still under warranty until 2026! In hearing my dilemma, the representative quickly review my case, retrieved all my information on my account and reconfirmed that my contract was still indeed in force. He was extremely professional, polite and efficient and was able to allay my worst fears that the contract may have expired.

I had a great experience. Everybody did a great job. I've had multiple claims and my policy has helped out time and time again to save me money. It's helped tremendously extend the life of my vehicle and the customer service I revived was excellent. The representative were always respectful and always did their best to try and help. Thank you CarShield.

Car Shield is a BIG RIP OFF! After several months of paying them, as soon as I needed their assistance, all of a sudden, my contract didn't cover what was needed to be done on my car. I canceled them immediately and their advertisements with the paid movie stars are fraudulent and so are they. That was money WASTED!!!! And I still have to pay for car in the shop. Car shield is a big demon straight from HELL.

My car broke down, I got it towed to the Audi dealership - informed them of the issues with my car. Called CarShield, started a claim, sent in information needed, just waiting for the final decision? This process was and really is simple, and stress free. This coming from a woman.

Car insured was in a terrible accident... demolishing the entire vehicle. CarShield helped me cancel the rest of my contract without any problem. The CarShield associate was very helpful and provided all the information need to complete the request. I would recommend CarShield to any relative or friend. For me the company was there for me.

Called as to usual procedures when executing a car repair for possible CarShield coverage. All CarShield personnel who answered were professional, patient, & competent. Especially the last responded (name was Sharicca?). She called the dealer I go to for repairs to ensure of my coverage. Very professional & patient throughout.

I purchased a new car so I no longer needed your service. I was very happy with your service, however. You replaced a transmission for me in the old car and provided 80% of the cost. I appreciated that very much as the car was a little older and have high mileage. Thank you.

Oil change 8-26-2023. Car shut down 9-2-2023. No oil 9-13-2023. Not even a good 2 weeks from the shop. I really would like to have better service on the car. That's why I joined CarShield. I had transmission work with the same Cavender Nissan of Rockwall and it haven't been 6 months been having problems. Please help me.

Car wouldn't go into gear and was parked, head in, in my carport, which was very awkward and restrictive!! Rescue Rangers exacted removal of my car with ease!!! They arrived within the hour of my phone call and delivered my car to be repaired!!! I live in a secluded area and was feeling trapped, but my confidence has been restored with the help of Rescue Rangers!!

Slow response time by field adjuster, once on site, no mechanical knowledge and just read diagnostic report and filed a response based on that information, which was incorrect. Requested items be repaired BEFORE the main repair was complete and then required proof of failure from the repair facility they sent me to. Very disappointed in their effort to take care of my repair need and their process of trying to get out of paying for covered repairs. Ended up paying for the repair out of pocket and will file a claim to get reimbursed. I need my vehicle for work and waiting on CarShield would have taken 3 weeks for a 3 day repair.

My credit card was recently stolen, no fault of my own. Car Shield was great to work with while I waited for my new car. One of my accounts were due for payment. They were willing to wait for me to get my new car. Turns out my new car was here the next day which they and I did not know when we talked over the telephone.

I needed my vehicle because I am a busy person with two jobs plus a lot of other obligations. CarShield worked with my auto repair shop and had the paperwork completed in an appropriate amount of time. I was in and out within a reasonable amount of time. Thank you CarShield.

They were very knowledgeable and help me get this repair done. They answered all of my concerns and questions. Was glad to know that CarShield could repair or get me a new alternator. I will keep CarShield. Love what they did and will continue to used CarShield. If it was not for CarShield I would not have been able to pay this on my own. Very glad that I got CarShield.

Have to have service on my vehicle. Now I believe this may not be covered in my policy since it is related to brakes and such items under the carriage. Your employee Christian was very helpful. Also my Dealer where I originally bought it is Oakes Kia, 2900 Burlington Av NKC Missouri 64116 is where it will towed to and services provided **.

Many times I called to make sure something was covered on this truck then when I got it in the shop CarShield backed out and said it wasn't covered after the work was done. And I got stuck trying to come up with the money to pay for everything.

First time using CarShield and it was a great experience. No hassle. Only thing I would ask for is better communication. The dealer communicated with me but I never heard from CarShield. Plus when I spoke to customer service they stated that when the dealer called to get approval the part numbers were not noted on the notes from the dealer for a claim that I was requesting. But car is fixed and back on the road. Thank you CarShield.

Excellent service and communication. Met or exceeded expectations. Christian ** kept us informed the entire time. Safety was their priority. All issues were fairly addressed. I don't usually have high expectations when I am dealing with warranty companies. I actually expect a fight, but that did not happen on this claim.

Check engine light on I put my code reader on it and it gave me three options. He did the gas cap or two solenoids need to be replaced. So I replaced all three parts and it was good for a couple of days and then the engine light came on again, and I put my analyzer on it again and it said there was a slight leak somewhere, but it didn’t tell me where, so I’m going to have to have my mechanic smoke tested to find out where the leak is, unfortunately this is not covered under my policy

During my conversations with everyone they were Knowledgeable, and their expertise made me satisfied that they could offer me a solution. My complete transaction went well. CarShield listen to their clients and my experience was a good one. I know if I need some repair on my vehicle they will be there too.

Approved claim in one day and was always available to help me with questions and concerns! Gave me no problems or runaround! No hidden fees or regulations! Always friendly and in these times I’m grateful because nobody is doing what they claim nowadays! The car repair shop I chose was my only mistake because they were trying to scam and make more charges! But Carshield was clear and precise on everything!

I recommend all my friends to have Carshield, very good customer service, always available for help. It customers and other services is very important to especially for a person who have no experience about cars engine like me. It’s great / easy to get help from carshield customers service. Thank you Carshield.

Where to go for repairs help during theses time is what people need that this time and ready for more things to happen. Having good customer service is one of the best marking allies to having moving forward. Now to see how the process really works as we go through the car repair. This will be a great experience and I'll be happy for the return of my vehicle for more of living my best life.

I was inquiring on the status of my refund. As per cancelation procedure I sent an email to customer service that I traded my car to a dealer with the mileage and date of the transaction, contract #, my phone # and that I have not received any reply. Please let me know if there is anything else I need to do to expedite my refund.

Great customer service with explaining the service contract details and provided more insight for me to understand car service contracts. The customer service rep was excellent. The service was great. That is all.

I called and was transferred right away to the right department and everyone that I spoke to was extremely pleasant and professional. I had a wonderful experience and would definitely recommend CarShield to someone in need of an extended warranty. I also the people that I spoke to have pleasant speaking voices and have a vast knowledge of what they were doing.

My ac is randomly working and not working. I put it in the shop and it won’t blow hot for them but I get in it and sweat my ** off. Have to wait for it to completely break down before they’ll repair it. I had a bad wheel bearing. It’s considered part of the drive train and it’s not covered and they don’t know how to stop my car from losing power when I turn the steering wheel which makes no sense. All in all I paid 47.50 and it would have been more if I had let the auto shop keep trying to test the ac. Thank you for covering nothing I needed fixed on my car for a year.

CarShield not only replaced my transmission but also my engine/ transmission mounts as well as paying for my truck to be towed at 4:00 am. They saved me around $4000. I cannot encourage everyone enough to purchase this service. Sooner or later CarShield is going to save you A LOT of money! It will be the best insurance you can provide for yourself!

I spoke to Rita which was extremely professional, helpful, kind and very friendly. I am very satisfied and happy with the call I made to CarShield. Rita took care of my situation very swiftly and she was a pleasure to speak with. Thank you so much for having employees that care. I am telling everyone I speak to, to get with CarShield, your employees are awesome.

Since February 2019, I have received excellent service with CarShield. The response from customer service and claim adjusters have been quick. I feel they care about their customers and the overcharged cost from repair shops. Based on my contract services, they have always paid for the repairs. Thank you.

April was very understanding and sympathetic when I explained my situation. I had made up my mind to dump Car Shield after the way I was talked to previously. After talking to her I relented and continued coverage. It was an honest mistake on my part but the AAS specialist was rude.

I was very very pleased and appreciative of the sweet and so so kind young lady that took my phone call yesterday. I think that she should be recognized and gave some kind of achievement award or a gift card. Your company should be proud to have her as one of your customer representatives. She has a very sweet and pleasant personality. Please let her know that I was very very satisfied and it very appreciative to have her on the other end of the phone and taking such great care of needs.

It was a pleasure dealing with Carshield and being taken care of like I was important. They have always been very professional and to do whatever they can to take care of my needs. I plan on continuing using carshield for all my needs. I tell my neighbors, friends, and family about carshield. Carshield is a name you can definitely trust. I plan on buying a new truck and using carshield for my protection.

I got CarShield in anticipation of purchasing a pre-owned vehicle. I ended up NOT getting the vehicle. I decided to cancel my coverage and reconnect with CarShield if and when I get a new vehicle. The representative was professional in cancelling my account and issuing me a prompt refund as was advertised when I signed up for the coverage. Great Service.

I had for a couple of months, but was just paying out with no real return on the payout. Didn't cover any of the items I needed fixed on the car. A little disappointed due to having in past years for the same vehicle and got several things fixed on the car.

Update of Mileage with customer service; Customer Service help me in doing so. When setting up the policy I could only guess at the mileage, The call was to set more or less the record on Mileage. Thanks to your staff I was able to get the correct information.

WENT TO GARAGE yesterday and everything was okay. We got an oil change and inspection sticker. It cost us 0. We left happy campers. Everyone there was polite. We look forward to going back next year. We only have 9015 miles on a 2020 Murano with no dents or scratches. We LOVE our CAR!

I called to report the correct mileage on my car. Jasmine was of great help to me. She helped change the policy to the correct mileage, was able to change the payment due date from the 11th to the 1st of each month and even upgraded my policy from Gold to Platinum coverage and lowered the deductible! Very satisfied with the care and speed at which all of this was handled! Thank you, Jasmine!! 9-13-2023 at 9:45 AM

My representative, Chardonay, Was excellent! She was knowledgeable and courteous. The coverage I got for my 2012 Mercedes E350 was exactly what I wanted. So, As a result, I couldn't be happier with my coverage and my service. I just hope if I have an unfortunate problem with my car that I get the same quick and efficient service. Thank you for being there as Car Shield

I've been with the company 3 years and have never filed a successful claim. I was recently declined when my transmission went out and they said it wasn't covered. My contract stated that it was. I wasted 3 years of my money.

Simply called to replace means of payment due to fraud alert with my debit card. Car Shield representative was very personable and effective answering all my concerns. I would recommend her for promotion when a new opening occurs in management. Not only was she able to quickly resolve my immediate issue but was able to successfully route me to another department to resolve a different issue.

Car is running like a truck. Needs to be checked in and serviced. This is my first time using the service since purchased. I hope to have an excellent experience. I see commercials all the time with stars and ordinary people like me. I am looking forward to using the service now and in the future. Thank you.

I was having issues with my rear view camera guidelines so I spoke ahead of the dealer appointment with Car Shield representatives who helped me understand the claims process. As it was, I took the Jeep to the dealer and, since the issue seemed intermittent and was not active at present, the mechanic advised I wait until it happened again as I might be charged for diagnostic if nothing was found wrong with any components. He said the system had a recent "over the air" update and perhaps there was a glitch that resolved itself. We shall see.

Your service is extremely remarkable. Starting with Chis your Carshield Representative was extremely helpful. Although I had a list of auto shops, Christopher not only located an auto shop that can take care of me. He showed great honor and respect with patience and care with assisting me with the many question I asked. Carshield is affordable and took care of the majority of my bill. It was on a Friday and I had just got pay. So I was able to pay my small portion of my bill.

Always pleasant and helpful when I call. Online complaint is fix. Online platform to accept payments. I’ve had to change my card a couple of times and it will not let me do it myself. Representatives are always quick to help though.

My experience was strictly with the Customer Service Reps. No work order. Needed to change my address and phone number and making sure everything was straight. Didn't want any errors down the road. The two Reps were very helpful and experienced. My experience has been great so far with Car Shield. Have had no problems and customer service has always been the best. Always very helpful and concern about your problem. Thank you for your service.

A pleasant surprise. Our vehicle repair experience was very good. CarShield worked with our repair facility and the repair was done in a timely manner. Payment to the repair facility was very prompt and to the satisfaction of the facility. Although I was skeptical at first, CarShield proved to perform as they advertised and promised.

Best thing ever. I have told everyone who I know to get CarShield. It's worth the money. My transmission went out. They paid for my car to be towed. Paid for my rental car and I only got to pay over the 200 deductible and they are putting a new transmission in my car.

When my transmission stopped working on my 2019 Ford Escape I immediately had it towed to a Ford dealership they told me that the transmission needed to be replaced so I notified CarShield. They contacted the service department at the Ford dealership. The service department informed CarShield that the total cost for all parts and labor would be $5,000.00. CarShield paid the full price. They saved me thousands of dollars. I am a happy customer.

No one should deal with this company unless you want to give them free money and then pay your own repair bills. They always have an excuse for not paying. It's like saying they'll pay for half a wheel but not the other half. We could've paid our own repair bill four times with the money we paid to CarShield and got nothing for our money!

I want to rave one more time about Leila. She has by far the best customer service I have ever had. She was so helpful, knows her stuff and understands. She gave great advice and things to ask. Thank you. You really don't know what you did for me.

The sales process was simple, nice and complete. If any other process if used with CarShield proves to be likewise, I'd recommend to any car owner without a warranty. Called in once with a few questions on the contract and all was handled very professionally. Thank you for a good experience.

I upgraded my policy and it was simple, and fast with great service. I changed vehicles to better suit my needs and feel better that I did. I can feel secure and content that my vehicle is protected in case anything occurs. That is what Carshield is there for, without the hassle or headache that most might fear when it comes to dealing with cars.

I am dropping my CarShield Coverage due to we (My Wife and I) will no longer will be owning the 2015 Nissan Pathfinder and we are getting a NEW car with Full Coverage. So there is no need for me to keep my Car Shield coverage on a car that I will no longer own. Thank you for the experience with Car Shield.

Was contacted shortly after contacting CarShield, given options for the compressor. Generic vs brand specific. Given different costs. I made my choice, $500 dollar difference. The generic, which I chose, was to be sent out immediately. It will be ready when I can get there Tuesday. I have already written.