CarShield Reviews

I frequently saw CarShield's commercials on TV, and upon researching online, I found them to be a reputable company. My car's previous warranty had expired, and since I had just paid off the vehicle, I opted for CarShield for peace of mind in case of unforeseen expenses.

My experience with CarShield has been good despite a hiccup in coverage. My primary need was to ensure the drive train of our 2019 GMC van was covered as we often travel long distances. Initially, I thought the air conditioner was also included, but I learned it wasn’t under the specific coverage I selected.

I saw CarShield’s commercials and their service seemed appealing, and I went with them when I bought my vehicle. While my overall experience has been mostly positive, there is one aspect that bothers me: having to pay taxes on repairs despite their service covering the repairs themselves. This requirement felt like a downside to an otherwise smooth process. Each time I filed a claim, the process generally unfolded without a hitch, although there was one exception to this, it rarely occurred.

I was looking for a warranty that was both easy to use and affordable and I compared CarShield with other companies, and found their pricing to be the best option for my needs.

I reached out to CarShield and the deal that they offered was very promising. Their price was very reasonable and I couldn't let that pass. At the time, I needed coverage for my truck, and although I can't quite recall how I initially came across CarShield, I was likely influenced by something I saw online or received via email. What really sealed the deal for me, though, was the service representative I spoke with. Her customer service was outstanding, and she was truly persistent, which I respected.

I was hoping for reliable extended coverage for my classic Mercedes Benz and I saw many commercials for CarShield so I thought I’d give it a try. My initial experience was smooth, with a courteous representative who detailed the benefits and made the signup straightforward. I was told that with the age of the car, the only thing they could cover was the powertrain. I said it was fine. However, my issues began a few months later when my car, after sitting for winter, showed a convenient service light.

I did not have any warranty on my vehicle and after watching CarShield’s commercials on TV, I felt confident in their services without checking out other companies. Setting up with them was straightforward. When I spoke with the representative, they were very friendly and explained everything clearly. It was a smooth and positive experience without any issues. I was looking for full bumper-to-bumper coverage, although I haven't had the need to use it yet, but I feel assured in my choice with CarShield.

I saw CarShield's ads on TV and did my own research, and just went with it about three years ago. They made me an offer I couldn't refuse. Recently, I had an AC compressor issue and the claim process was notably quick and efficient. The claim got processed in about 30 minutes, and my car was sorted out within a day, all handled smoothly by the auto facility.

I saw CarShield’s adverts on TV and when I decided to sign up with them, I contacted them over the phone. The process was very simple and I appreciated that they provided a selection of different warranty choices, which gave me confidence that I was getting the best option for my needs. While they offered an auto pay option for payments, I chose to handle payments on my own.

I've been paying for a lot of repairs over the years and thought there's something better out there. I ultimately chose CarShield and my decision was influenced by frequent advertisements and the need for a safety net against unforeseen expenses. Over the past couple of years, CarShield has generally been reliable, providing prompt responses whenever I've run into issues with my car. The main delay I've encountered is usually from the repair shop's end rather than CarShield itself.

The manufacturer warranty had ran out on my vehicle and due to its age, I felt it was necessary to find a suitable auto warranty option. I have an aunt that has CarShield and I figured I'd go with them as well. The sales representative I talked to was professional.

I had CarShield for four months, but then I couldn't afford it. So I canceled the subscription. But the customer service experience was great and I appreciated the peace of mind that came with having an auto warranty. I would also have no problem recommending CarShield to others seeking vehicle protection.

I've been with CarShield for about two months now, and when I signed up, the customer service representative who assisted me when I signed up was nice, which made the process easier. Fortunately, I haven't encountered any issues yet, and I'm grateful for that. Overall, my experience has been positive, and I look forward to continued service without any problems.

I was promised a refund of $139 when I changed my car, but when I contacted CarShield to inquire about it, the representative was quite rude and informed me I wasn't entitled to any money back. After this negative encounter, I decided to switch providers, preferring my new company instead.

My wife discovered CarShield through a friend and since the regular warranty on my car ran out, I signed up with them. I've been using CarShield for couple of years now and the coverage meets my needs. The service has been consistently positive, potentially even surpassing the original warranty in terms of reliability. I'd recommend it.

I was seeing that a lot of people have trusted CarShield based on reviews, so decided to sign up with them. My most recent claim was a few months ago, and I was thrilled with how it went because I saved a lot of money. Contacting a representative was very easy too. Overall, I had a very good experience with them and I recommend them 100%.

I purchased a new vehicle and wanted to avoid incurring unexpected costs after buying it. While I wasn't particularly familiar with the different options available for an extended auto warranty, a recommendation from someone I trusted guided me in opting for CarShield. One of the decisive factors was the cost; I appreciated their payment flexibility, allowing me to pay monthly rather than a lump sum. Both the purchasing process and interactions with the customer service team were hassle-free. Though I haven't received a hard copy of the contract—I'm more inclined to rely on the app—I am satisfied with their service and appreciate the peace of mind it offers, including roadside assistance.

CarShield has poor customer service and there are delays in their claims process. When I broke down out of town, my was completed after three months. I was also on hold too long when I tried to reach out to their reps.

Zero Stars— Completely dishonest company! Carshield refused to fully repair my engine, claiming additional driving damaged it. It was taken to the repair shop because it was running roughly. The engine damage was diagnosed and claim filed. Carshield offered to pay the source of the damage, but not the full damage which was substantially more. They claimed the car was driven after the damage was done— how could I know there was damage until it was seen by an authorized technician? It's a convenient way to get out of covering the claim. Avoid this company! Absolutely corrupt. Contract holder **.

Carshield is a disappointment and a lie. I was with them for over a year and when my air-conditioning went out twice, they would not cover anything. Completely BS. Excuse after excuse on what was not covered.

I am constantly getting junk and have called each time to be taken off their mailing list and told each time I was removed. Again, I get 2 pieces of junk mail in one day with 2 different customer ID numbers and 2 different phone numbers to contact them. That, in itself, is a red flag for a scam operation and is overkill. I reached Jonathan and asked to speak to a supervisor several times which he refused to acknowledge. He started getting an attitude and in turn, to be honest, so did I. For every action there is a reaction. Then he became downright rude. When I called him out on it and asked to speak to a supervisor again he hung up on me. If I ever thought about being a customer, which I won't, they definitely lost one.

You have to have service records of everything ever done to the vehicle or they will not cover it. Nobody tells you this. Just another scam. One way or another they will find a reason to not cover what has broken.

I am EXTREMELY disappointed. When I had decided to step down from accepting any further offers with Car Shield (only because as a senior, on a limited income, I didn't feel I could afford it), my email address has suddenly been shot up and filled with SPAM advertising emails as never before!! I find that to be not only frustrating and dishonest. But, downright unprofessional!

We had a policy with Car Shield for 2-3 years. We paid $158.00. When we had a problem with our cooling system (a covered system), we submitted a claim. The process was extremely frustrating for us as well as our mechanic. Through that frustration, we found out they had just paid a 10,000,000 settlement for false advertising. Unfortunately they did not pay customers! Too late for us. After 8 days, they totally denied every penny of the claim. There is an article by the Federal Trade Commission dated July 2024 stating Car Shield does not pay as advertised. Run, don’t walk away from this company!

In my opinion and from my last experience with them I feel as if their commercial and sales team are deceptive. I bought the platinum coverage (which is the highest level of coverage they offer) and I had to take my car in for a repair. I followed all their guidelines and they only paid $787.78 out of a $3,300.00 bill. I pay Car Shield $170.00 a month for this coverage (which I will be canceling) for what! They tell you what you need to hear so you’ll buy the warranty and then when you need it it doesn’t hardly cover anything! I am truly disappointed with this company and its deceptive practices. I would NOT recommend them to anyone…save your money (even the repair shops say they are hard to deal with and that they don’t want to pay for the repairs).

These people are clowns that work there, don't know customer service unhappy at home so they take it out on their customers, super rude, then they lie about being a manager come on how old are we again? I am a paying customer and fully paid off for this warranty and I get treated like that, WOW I hope they make some changes really soon. Rude!!!!

This is the total scam. They don't help nobody and Iced Tea and Vivica Fox should be ashamed. I live in Dayton Ohio and it's a lot of folks that I have said that your Carshield is not doing what they say they supposed to do and those actors and those Superstars they should be ashamed of their self

I was a CarShield customer for 5 years covering my 2013 F250 SD Diesel. My check engine light came on and I took it to the local Ford dealership where I purchased the truck. I told the service department that I had a CarShield mechanical warranty and he immediately told me that they did not accept a CarShield Warranty as they were extremely difficult and time consuming to deal with. I finally convinced the dealership to try to submit my claim and CarShield declined my claim as they said my EGR cooler (the reason for the check engine light) was not a covered component. So, I had to pay $2,500.00 for the repair.

They use the cheapest parts. They pay the mechanics less than they want and you have to pay the taxes on the full amount. I got a transmission installed. It cost me over $2000.00 of my money. They covered only covered $1800.00. Other items also the same like my alternator. They paid $157. It cost me over $500.

They had my car for over four months, took three weeks just to get adjuster out. After denying my claim and me threatening to sue they made me pay $1500 for the breakdown of the engine. Then they paid $1500-2000 for parts and I had to pay another $1500 in labor. Spent a $1000 on rental car. They reimbursed me $500. I paid another $1500 for another car while all this was going on. Worst experience I ever had with a company. Even the mechanic shop was thinking of never dealing with them again.

I just wanted to share this information as a warning to future customers. I tried CarShield for 38 days for my daughter. She drives a 2017 Rav4. No real mechanical problems. The oil pan was damaged. Contacted CarShield for warranty work. No call backs to me, her, or the dealer. I immediately contacted the BBB. I got no help there. Cancel my CarShield policy and disputed 2 additional credit card charges from them. My advice is simple: STAY AWAY FROM CARSHIELD!

Horrible, not happy at all. 500$ deductible, yea ok. The mechanic billed them for 11 hrs. They called me with a bill for 22hrs with a 2000$ bill, not 500$ like they promise. Bad, bad all around. They broke all the clips in the wheel well and underneath cosmetics that I'll have to replace that they lost

CarShield are scammers! I'm a Private Investigator and they're not HONORING MY CLAIM! They steal your money and try every trick in the book not to pay! I'm reporting them everywhere, I'll also sue them too! Don't use CAR SHIELD! Some of the workers are rude, nasty and uneducated! There's no boss to talk to. I'm going to make it my business to bring this company down!

THIS COMPANY IS A SCAM. I had the platinum warranty which is the best one they offer and I was told it covered everything, especially engine and transmission. Well I found out today 5/13/25 that they don't cover what they're supposed to. I have an oil leak from my transmission and not only did they not cover the price of the labor, they decide what they think is a fair price for labor even AFTER I said I would send it to someone they suggest, they also decided not to cover the leak as they consider it "maintenance". They have zero problem taking your money but when it comes time to pay out, they will find any made up loophole to not pay. Save your money or use literally ANY OTHER COMPANY. Their customer service is also trash as they talk over you, make snarky comments and offer zero help. THIS COMPANY IS A GIANT SCAM!!!!

Blew the turbo on my DuraMax 6.6L diesel. Finally found a shop that could expediently execute the necessary repair/replacement, but CarShield could not arrange an inspector to evaluate the claim, for DAYS! So the work was finished before they could approve the claim, and it was denied. Paid for their service for about five years, with no other claims, and they refused to honor their phony service. New turbo costs about $2,000, plus shop charges, total charges that I had to pay were about $5,500, and CarShield refused to pay anything. Not a penny. I've been told, also, that they provide or prescribe rebuilt replacement parts, which would be unacceptable. Cancel coverage when I reclaimed my vehicle from the shop, and I will self-insure, from this day, forward. Stay away from this sham!

Absolutely horrible service!!!! DO NOT USE THIS COMPANY. I have called them dozens of times for a transmission issue my car is having. They use a third-party inspection service and can't seem to contact them directly. They push it off on the garage and then the garage can't get a hold of anyone. I've had my car at the garage for an inspector to look at it and they don't show, then CarShield blames the garage. Today I asked for a manager at Carshield and they say that it will take 24/48 hours for a call back. Just another bad business that you should stay away from!

Not an option I would suggest for anyone to use. All their adverts border on False advertising. What they say on the adverts is not what happens in real situations. I have my vehicle in the repair shop for a leaking radiator. Accessor, and customer service keeps taking me in circles. This has been going on for 3 weeks with no resolution. I have submitted multiple pictures of the problem. The repair shop and I have been on hold to get in touch with accessor multiple times with wait times ranging from 40 mins - 70 mins. The accessor suggested taking the vehicle to a Firestone or similar. These facilities don't even accept such repairs on my make and model. Asking to change the accessor is apparently not an option. Towing charges were not paid out per the invoice with no explanations to the difference.

I have repeatedly asked to be removed from their list for over a year! I keep getting mailers for a car I have NEVER owned! They are rude when you call and still try to sell me a policy on a car I have NEVER owned

I took my car in for repairs and a claim was filed by an auto shop off their list on 4/3/2025. The claim was immediately denied because no failure code could be provided even though my car shot warnings of overheating and had to be towed into the shop. I requested a rental car due to the extended time and back and forth calls as that is something covered on my policy. I was denied a car and told that a claim had to be approved before a rental car could be arranged.

I purchased a used Infinity Q56 back in April. 2023, I bought a Carshield contract, they charged me $150 a month, a month later my car cut off, it would start but only move 50 feet then cut off again, I had it towed to a company in my small town called covington car care, I notified carshield, also the owner of covington car care notified carshield, after it was discovered that 2 sensors caused my problem, carshield denied the claim and it cost me $1592.14 to get my car back, I hate carshield and I cancel them ASAP after that.

When my temperature gauge stopped working I called CarShield to start my claim and get garage referrals. They gave me the name of a tire store. I chose to take my car to a reputable garage. The Garage called CarShield to start the claim, informing them that they planned to replace the thermostat. The following day CarShield called me and said they would only pay part of the diagnostic charge and 70% of the labor charge because their labor guide called for less labor time. My garage used Mitchell’s, CarShield couldn’t tell me which guide they used. I wound up paying about $300 out of pocket!

Took may car for service and they refused any coverage not even the diagnostic. Absolutely useless. Useless and of no value. Do not waste you money. Very bad and angering experience. I later found there is NO Carshield, just different carriers. Do not waste your money.

When I bought Car shield I thought you could just drive into your service actually to make of your car and car shops did tell me I had to wait about one week for the policy to come in and send it to the place where I was going to have it fixed. I could not do that. It cost me $1,400. Thanks Carshield. I really believed you. This is a rip off and I never got any money back and I never used it for one year. I had depends on my car dealers to replace not Carshield.

These stupid people will not stop pestering me. I NEVER PURCHASE from those that pester me. I have asked to be removed from both calling and mailing lists and it seems it can not be done. CALL ME and indicate you are on a recorded line and then try to sell me something - I WILL NEVER PURCHASE. LEAVE ME ALONE.

CarShield is a rip off. They do not fix anything on your cars. Barely I six months ago my engine went out and they denied my claim due to when I called the claim in my job is three minutes away from the shop. The shop kept my car for two months. No rental, no anything. I had to come out of $900 for a rental. They only paid me back 700 of that. Also did not replace my engine. I paid for a different engine myself 5900+1200 to put in the engine. They did not cover it even though my coverage says that. Now I’m having transmission problems and they’re only covering the vacuum hoses that’s leaking.

In late Jan 2025, our 2016 Cadillac Escalade's 6.2-liter engine started making a funny sound. We had the Cadillac towed, at our expense, to our mechanic to diagnose. He notified us our engine's lifters were shot, so we called CarShield. Here's where our nightmare began... A note about our car. Our 2016 Escalade is kept in our garage. Its exterior/interior is constantly cleaned (during the winter we maintain monthly membership at the local car wash so no hand washing), all maintenance is performed on time, the engine block is cleaned once a quarter, and leather is treated as needed. You’d swear it just came out of the factory; it’s that well maintained.

I totaled my car on February 25th, 2025. Called CarShield to cancel my policy. They continued to take out payments due to autopay I had set up. I called customer service to get a refund, they told me that they would be unable to refund my money and didn't even give me a reason. I will definitely NOT be using CarShield on my next car.

I woke up to a flat tire. Afraid of causing any avoidable damage to the rim, I contacted Car-shield Repair who provided service to remove the flat tire replacing it with the doughnut tire in about 30 minutes.

I always keep maintenance up on my vehicle always. I have a 2015 Cadillac with the drivetrain policy. I take it every 50 thousand miles and have transmission fluid changed on it or I do it myself. Well the last time I had it changed. I take it to a Valvoline lube and have it changed. So about 1500 miles after the change. My transmission started acting up. I take it in for service and Carshield uses me having my fluid change against me and will not pay to have it fixed. That is a good example of a ripoff company.

Carshield seemed like an amazing deal. I fell on hard times due to cancer. When they said they would look at my rates to help, they raised them. Then I was immediately disconnected and my coverage was canceled unless I paid the higher rate. Sorry to say preying on the less fortunate is not good business.

I turned down CarShield's offer of $189/month for coverage. Seemed high for a late model car in great shape. They came back 3 days later and offered me $149/month. If you want CarShield, hold out for a better price. If you find them to be unethical, as I do, and many others as evidenced by their $10 million settlement with customers for unethical behavior, run away.

Very bad experience calling help desk person named Reality. She was rude, unprofessional, talking over you not giving chance to explain the repair. She refused to give me the full name of my salesperson who sold the warranty to me. She also refused to give me the number contact information of the salesperson. I was called by the salesperson of the CarShield and he did his job by convincing me to sell the warranty. Now I called to check for the issue I have and the girl named Reality was very disrespectful to me and refused me to explain the situation. She flatly refused the claim. She was very confident and does not care for any review.

These people are deceptive! Save the same amount every month that they want and you will come out with more than what they offer. Plus their spokes person is a cross dresser a man!!!! More deception!!! Can't trust liars.

I would not recommend this rip off to my worst enemy. They charge you premiums, real money for imaginary service; services they have no intention to provide. Check to see what their own network of service providers say about them before you buy, then don't!!!

I have been with CarShield for approximately 2 years and had three vehicles covered by them, but each time I have submitted a request, I have only had two approved and the others declined. If I would have put the money aside on each month for the payments of three vehicles I would have been able to cover the other problems. I will not ever use car shield or promote them to other individuals.

I was accepted with my high mileage car. They accepted all monthly payments, would not pay for any repairs due to age of car. All northern cars have rust with high mileage!!! I have an unlimited wash policy which I use at least 3 times a week. Horrible! Don't get taken!

CarShield is one of the biggest scams in the warranty industry. They promise comprehensive coverage, but when you actually need them, they deny your claim with vague excuses and zero accountability. Their entire business model is designed to take your money while covering as little as possible. I’ve had two major claims denied, both of which left my car completely undrivable—and CarShield did absolutely nothing to help.

I paid my premiums like clockwork for months, and then when I filed a claim, CarShield only approved approximately the amount I had paid over that time, leaving me thousands to finish the work. I feel like throwing up every time I see a CarShield commercial. I feel sorry for all the “suckers” like me that wasted my time and money on them. I would not recommend them for any reason.

I strongly warn anyone considering CarShield to think twice before wasting their hard-earned money on this so-called “coverage.” My experience has been nothing short of frustrating, deceptive, and financially draining. CarShield lures customers in with promises of comprehensive protection, but when it comes time to actually use the coverage, they will go to great lengths to deny claims using technical loopholes.

I have been a customer for 5 years with 2 different vehicles. The 1st vehicle was covered for over 4 years and we never had to use the warranty at all. We got rid of older vehicles and add newer vehicle and had for 1 month and we had to use warranty. CarShield right from the beginning whether you call in or not to inquire about claim they take their time about everything.

Carshield is the absolute worst company in our entire universe. I wouldn't recommend this company to anyone. The service I paid for was nothing to what they offered. And I am outraged. I should have been aware when dealers stated verbatim that Carshield is not a good company to work with and that is why they would not be affiliated with them.

I signed up for CarShield to cover my daughter's car, who was in college far from home. After about a month of having the insurance, the car started making a noise near the axle, but I wasn't worried because luckily I had gotten the warranty. However, when I tried to put in the claim, Carshield accused me of trying to cover a preexisting issue, I guess because I tried to use it so soon after I got it? Anyway, they required all receipts of previous maintenance done on it. I provided that, but then when I had it fixed by the mechanic, they couldn't get a hold of Carshield for weeks.

This company fits the stereotype of a typical insurance company to a tee. Always looking for a way to get out of paying for repairs. Even their "explanation" was a joke. First, they denied coverage on the engine for lack of proof of the failure. Then, when the piston O-ring showed up in the oil pan, they denied coverage on the engine for information that was made up. Trying to blame the dealership for information they received, but the dealership doesn't have said information, couldn't ever get said information, nor would they ever give it in an opinion. I've cancelled both of my policies, and I will never do business with them again. What a waste of money.

Very disappointed, I called Carshield to file a claim because because my engine light was going off on. They told me to take it in. They gave me a couple of choices and I chose Christian Brothers. Big mistake. I took it in the following day. They told me it was ready. I took my brother with me when we picked it up. It sounded very loud and it was smoking real bad so I left it and I told them that my car was not fixed so they called the insurance company carshield and they told them they are more codes are coming on.

Don’t waster your waste your money! CarShield made the decision to only replace one coil and leave the other damaged coils in my car until they “officially“ malfunction even when car technicians disagreed and suggested replacing all. I have been paying into CarShield since June 2024 and when my car needed service CarShield let me down. The company literally planned to have me on the side of the road due to not paying for what was needed on covered services. Nobody called me to explain even when I asked multiple times to speak with the person who made the decision. I even escalated for the decision to be re-evaluated because it was obvious to technicians that it wasn’t if there would be a problem but when.

Trash company, they're hiding a lot from their customers. Do not get Carshield. I'm saving you a lot, just put 100 bucks aside every month, it will pay what you need. They will not cover even half of what they say they will. Don't belive me, there is a lawsuit on them for it, don't waste your time!!!!

I would have given ZERO stars but it wasn't an option. I have had CarShield's ever since 2022 when I purchased my new to me 2015 Ford Escape Ti. I hadn't had any issues with the car until yesterday (02/10/25) when the vehicle reported a power assist steering fault (seek service). I immediately brought in the vehicle to my local dealership (while fighting the steering) only to find that Car Shield refused to cover the failure. They reported that the contract didn't cover steering, yet I know I requested full coverage (what I am paying for).

I do not recommend CarShield. They took two months to tell me they were not fixing my car. They gave wrong emails continuously for correspondence. And they took forever to send an inspector out to analyze the vehicle. They continue take monthly payments with no intention to fix the vehicle. I requested an a refund just for the last two months they were stalling to notify me of their conclusion at $190 a month. They told me I had 30 days to cancel when I signed up to cancel. How do you know 6 months later you needed to cancel 30 days in. This ridiculous. They are crooks.

I would not recommend anyone buy a policy from CarShield. My policy states that I am covered for Air Conditioning, they denied my claim after I paid them close to $2000 in policy fees. I ended up paying more than $300.00 for my A/C repair. Because I wanted an explanation, I received a call from AAS with a technical description that was very confusing. I asked to get that description so I could read and she said that would be done. Never received anything from CarShield. I recently read that the Federal Trade Commission has ordered CS to pay $10 million dollars for their deceptive coverage ads and that its marketing tactics were deceptive and misleading. I'm going to get in touch with the FTC and see if I am entitled to get reimbursed for what I paid for my A/C. I recently contacted CS to send me an explanation regarding the denial of my claim and they said they have no record of a claim.

After twelve years of membership Carshield denied my claim for an anti-thief device that was installed in my vehicle by the car dealership validating the anti theft device was included in the purchase. Carshield’s failure to compensate me suggests that this organization is a thief. Don’t waste your money.

My very elderly father signed up for this service. Once he realized Carshield does not pay toward shocks or brake work or anything considered wear and tear, he wanted to cancel. He called to cancel and thought he was over with them but then they charged his auto pay again. So from that point I called to cancel and received a cancelation confirmation number and thought that was the end of that. But NO, they called to harass my father (92 yrs young) and told him he wasn't cancelled and that the call got dropped in the process which did not happen. I phoned them again and complained of harassment and they said they won't call again.

My husband and I purchased this plan to help with car repairs April 28, 2021. He passed away in June 2022. I then lost my support and ability to pay bills. I have had got without to maintain this policy. My 2011 Jeep needs to be repaired. They have denied my claim. I have never missed a payment of at least $128.00 month. Tried to speak with a manager after I received the return call I asked for. The cost to replace my engine in the Jeep will be less than what I have paid to them. I asked that either they fix my Jeep or refund my money. They have declined either request and I have not received a callback from a manager.

Car Shield is an "insurance company"! Insurance companies live to deny claims. Save your money for a monthly payment to a savings account. The $2500 to $4000 will cover your repair. If not all of the cost, but more than you getting from CS.

I was just inquiring about a plan and they must have called me 10 times in 1 hour. It was vultures. I spoke with an agent and after I got what I wanted they still called me a half dozen time afterwards. What a pain in the **. Don't inquire unless you want to get harassed.

I called CarShield last night to put in a claim on my car (don't get me wrong, my car is in good shape). I have always wanted to know why I was always paying full price on some repairs when they should be on the warranty. It does say on their website to choose your our plan, so when I ask he what plan I have. She told me it was the Silver plan that doesn't cover nothing pretty much. Asked her if I could update it, she said I couldn't. I have been with them for 4 years and I can't change my plan. Come on now.

DO NOT PURCHASE THIS WARRANTY! I've spent over 2500 for the program, took my car into one of their preferred service centers. Had to have a timing belt and water pump replaced, at another dealership had an alternator, power steering pump replaced, and all the time dealers told me that Car Shield wouldn't honor the warranty, and I ended up paying out of my pocket for all work done! I even called them up and was told everything was covered. Found out repair centers and dealers do not want to deal with them so just tell you nothing is covered and make up excuses to get your money first! It's a total waste of money for their program!! Paid over 2500 to them and over 2k in repairs!! Cancelled policy!!

I had a current policy. Car developed an engine problem while driving in Dec 2023. I had to pay to have it towed. I was never reimbursed for car rental expenses. CarShield kept my car sitting at the dealer from Dec 2023 - Aug 2024 (9 months). They always needed more information. I bought a new car on the same day they approved the repair. Never ever again. Buyer Beware!

I reached out to CarShield as my union promoted it as a service I would receive a union discount. They didn't want to know about my union. When I said it was more expensive than I could afford, the agent kept finding discounts. The hard sales pitch from a lady who drives a Mercedes. After I reluctantly agreed to the terms which include canceling anytime within 30 days for a full refund as the warranty doesn't start until after you have paid them for 3 months. I signed up, researched reviews, and found more bad reviews than good, saying CarShield doesn't pay for repairs unless you have 100% of your receipts for past maintenance. I don't have 100% of my oil change receipts. So I read the fine print and found the only way to cancel is to write to 2 different addresses and cancel. I did that.

I was told when buying warranty that all my exhaust components would be covered Def system dpf system. Well I was going over all the contract tonight to find I was lied to. They are not covered. Almost 5k warranty and one of the main failures for this vehicle not covered. I will be canceling immediately.

Recently, my electric mirror motor failed on my Chevy truck. I called the dealership to get a price to replace and also called CarShield to be sure it was covered... CarShield danced all around the subject and said that it wasn’t specifically covered but it was not specifically excluded either. They advised me to take my truck to a repair center to have the problem diagnosed and then they will decide if it is covered or not. The dealer who I bought my truck from advised me that they no longer accept CarShield because of the difficulty of getting CS to pay the dealer.

Carshield was terrible, they refused to repair my Porsche 2007 and didn’t repair my 2015 jaguar xj. I was appalled because I had paid for a year on each car. Please do your homework. They hire old actors and musicians to promote a coverage that doesn’t exist. It’s a scam. My mechanic couldn’t believe how they treated me as a customer. Be careful for the Scam.

I'm writing this review because my experience with auto Carshield was horrible. I'm giving them a negative -5 star review. I had purchased a contract and did everything I was suppose to do. Then I made a claim. At this point they tried to say I modified my truck with a snowplow. Which wasn't true. I removed my grill guard for some repairs I was doing. My claim was my transmission was going out and they said I modified it. FALSE. Anyway they canceled my contract and wouldn't stand behind warranty contract.

Just a waste of time and money to invest with Car Shield. They want your money and when the time comes to get your car fixed they will put you through loops just to tell you they are not gonna help nor will they refund the couple of thousands of dollars I have invested with them.

I have paid $111 a month for over two years, spent thousands of dollars in routine maintenance at the 60 and 75k mark to hold my end of the bargain and the first claim process was a nightmare. ECG valve which is ‘covered’. This is a petty and unscrupulous nickel and dime the customer operation. The true story, no embellishment, just brass tacks:

Car Shield and like companies make for a very bad investment for consumers. Dealers who sell similar services are also ripping off the public. It is one of the most profitable portions of an auto dealership. I get amused when on TV Car Shield customers claim "I saved $4,000", "I saved $2,400", or "I saved $6,000". No you didn't. You only prepaid the cost through hefty monthly payments for the unlikely event that a huge car repair expense might occur. This is so profitable for car dealers that they sell customers a $2,000-$3,000 policy, and then sell the repair responsibility to another company at a fraction of that cost (10-20 percent) who then backs up the contract.

I'm in new customer. Y'all lied to me from the start because when I called to get this I asked from bumper to bumper and y'all said I had it. Now I need some fix and y'all denying it. Just say y'all want to do business. I need to go somewhere else that's the new customer. I don't appreciate the way I was treated and talk to like a damn disease. Y'all more and glad to take people's money but when it comes down to it y'all's not there to back them up. Thanks for nothing, If I was people I wouldn't buy y'all. CarShield what a joke.

I called to get pricing and ever since I got a quote they have called and harassed me. I told them several times I was just getting a quote and they continue to call me daily to pressure me to purchase their plan after I told them several times I will get back to them. The reps are very rude and not professional they call and play on your phone.

Whatever you do, don't give them your phone number. I went onto their website just out of curiosity to see what it all costs. Within 30 minutes I had 5 phone calls with messages from 5 different phone numbers. Never did find out the costs and after having my phone blow up by them I don't want anything else to do with them.

Car Shield is very ridiculous. They don’t want to pay for parts that they “DO NOT CONSIDER” appropriated called. I got my Steering Column Control Module also called Clock Spring for my specific RHD Vehicle and they refused to pay for it because they considered a clock spring is not covered under the section 7 of the Steering stipulations but it such a section they cover the Steering Column Module, these people are a Joke! They pretend to say that Mopar who is whom fabricated the Jeep Wrangler is wrong and they are right about such a specification for the SCCM.

Had CarShield on my 2013 BMW 528Ix Turbo 4cyl. Turbo went out. Went around and around with them, long story they would only pay for certain parts in turbo. Basically they refused. So I canceled and bought online and had a local shop install, cancelled CarShield. Not worth the headache or money paid....Run from extended warranty companies. They are nothing more than a legal scam....

This is my let down story. I thought I was covered bumper to bumper don’t worry we got your back warranty. Wrong. My car's automatic transmission was shattering. The shop put a claim in. They denied it nice right and canceled my loaner. I had to bring it back all because they said my automatic transmission needed a clutch and they don’t cover clutches. The transmission shop said that was not right. This is not a standard transmission with a foot pedal. Do yourself a favor. Don’t get involved with these people. They almost got my other car and home warranty. I’ve been with them for six months. I thought I was in good hands lol.

When purchasing a contract with Carshield, I was led to believe that my car would be fully covered, should something that the car needs to function, go bad. My car became inoperable when the clutch gave out. I learned that the clutch cannot function without something called the pressure plate. I was a member of carshield for almost 2 years and never put a claim in before this.

I had to take my car into the shop because my a/c wasn't working and was having a problem with starting occasionally. The shop called us with a long list of things that needed repairing and they said that Carshield wouldn't cover any of it!! We've been paying $120/month for this for over 3 years and they wouldn't cover anything! This company is a total rip off. Think twice before you sign up for their service. I would give a zero but 1 is the lowest rating I could give them.

Worst extended car warranty in America. Took one of my vehicles that was covered under Car Shield to replace the exhaust manifold gaskets. Car shield wouldn't guarantee the repair because of rust. Took over 20 minutes to cancel my policies. Customer service was rude and ignorant. Trying to change my mind to not cancel my policies. I do not recommend car shield for an extended warranty.

They changed their grace period for payments without written, email or verbal notice. I spoke to them on the phone each and every month regarding payments when was it due and how much I had to pay. No mention of the change. They cancelled my policy without notice. Think that should have been something in writing when you make a huge change in your policies.

Here's my BBB original complaint. CARSHIELD Denied my claim and canceled my policy. After months of stall tactics by the adjuster and fishing to find a way out of approving my repair claim he ultimately Denied it and canceled my policy! Great customer care CARSHIELD! I have had this policy for around 4 years on my 2008 F350. It was found to need an engine replacement due to a lower engine bearing knock. The expert at the reputable repair facility provided ample proof to carshield that the engine failure should be covered under my contract. The adjuster made many unrealistic and unrelated requests to determine the cause of failure to which the repair facility went above and beyond to comply with.

In March I submitted the car to the mechanic for a claim. In April the mechanic said he could not deal with the bureaucratic procedures, leaving multiple messages, and never being able to speak to a responsible person. In April, I moved the car to a 2nd mechanic. From April to mid-August the car sat with the 2nd mechanic. Upon final approvals, he took 1 week to fix the car. Then it took an additional 1 month for the mechanic to get payment. Received my car after approx 6 months. I can not even recommend CarShield to my worst enemy. Too much punishment.

Car shield is a rip off. All they do is steal your money. I was with Car shield for three years when I finally file a complaint regarding my windows went to the dealership to take care of it. They kept giving the dealership the runaround the runaround. Never paid for it. Kept giving me the runaround. I had to pay it out of my own pocket when I had one of the most expensive package. They even told me emailed them the receipt. Fax them the receipt. They will give me back my money. Never receive anything. Car shield is nothing but they are no good. I would not recommend, anybody use them? And the reason why I put one store is because I have no choice. It’s really a zero And stop sending me your stupid brochures to my house. You guys are nothing but thieves.

Just be careful... I'm not saying they don't pay out some of their claims or that they aren't useful to some people... However, below is my personal experience with CarShield and their sister company as well. During the time I had CarShield they made numerous sales calls for their home coverage... In which I already had. As far as the car I had insured with them... I put my vehicle in the shop for something supposedly covered, however none of the 3 shops including a dealership were able to find the source of the problem. Just that it was electrical... They did not cover based on the fact that there was no finding. When they were contacted, they claimed there was no claims entered. I then cancelled the coverage when one of their salespeople called to get me to sign up for more products.

My experience with CarShield has been excellent! When my car’s transmission unexpectedly failed, I was worried about the cost of repairs, but thankfully, CarShield had me covered. The claims process was straightforward and quick. I called their customer service, and they guided me through each step, making the whole situation much less stressful. The repair shop worked directly with CarShield, and I only had to pay my deductible. It was such a relief to know that I didn’t have to worry about unexpected car expenses. I highly recommend CarShield for anyone looking for reliable vehicle protection—it’s been a lifesaver for me!

Where to even begin? Approximately 6 months ago I elected to take a chance and sign up with CarShield. Quite frankly, I was surprised that they insured my 2002 Ford Explorer Sport Trac, which still looks like it's in showroom condition (because I have kept it in a garage for 22 years). But it was a stiff price at $139 a month, but I figured if something major goes wrong, I'd be out of a lot more. Well, sure as the sun rising each morning, my transmission went bad 6 months later and I took it to my local AAMCO Transmission where I live - and they accept Car Shield.

They give the 25 days 500 miles but they don’t explain which come first which for me that’s what I think it was. First time had a truck 2015 GMC. Had a coolant system. Problem drove around plenty of places to get it fixed but CarShield had bad reputation towards the mechanics. They say they don’t want to pay and have bad service. Second time got them again for my truck transmission went out. They didn’t want to help me with my warranty. They denied it. Now I have to fix it by myself. Got my money back. A little rudeness and disrespect by the secretary on the phone. Never again will I ever get CarShield to warranty my vehicles again. Please do not contact me. Do not mail me any letters. Thank you very much.

So my issue with CarShield is that, when you call to get a contract and you give them money monthly! They’re extremely polite like a cult and lure you in, but how they treat you when it’s time to fix your vehicle is horrible. They need all these documents and it doesn’t add up to what the contract states and what was initially said when you are giving them information at first! They will try everything in their power to deny your claim. You are a company to provide care, maintenance and coverage to fix vehicles so do it! Especially when you’re getting paid on time. Another huge annoyance is that they request you to give them 12 months of maintenance receipts, like who keeps that. They will not get another dime out of me unless it’s a ghost giving it to them! I’m not going back and forth with them any longer. I have consulted with a law firm and will contact FOX 5 for exposure!! Period!!

The WORST investment made with Car Shield, and always trying to DENY CLAIMS you’ve encounter. Sales team are customer oriented but the Warranty is TERRIBLE. Purchasing Warranty was easily made through Sales Team and their Department gave General Information in basics coverage and they’re able to address payment system from your Banking institution or Credit Card. They’re cordial and wouldn’t call them professional as they “relay unsatisfactory remarks” about other competitive companies that offer Vehicle Warranties.

Had an issue with my left light. Got in touch with car for 800+ repair. CarShield denied the claim due it was a lighting issue. The problem was with the lighting assembly NOT the bulb. I explained the situation with the assembly to three different people. One person understood the situation and approved the repair. Less than two hours later another adjuster denied the claim. I ended up spending over 8 hundred dollars for repairs that should have been covered. I cancelled the contract for I spent days trying to make them understand the situation. It angered me that the company spent more time denying my claim instead of listening to me as a consumer. It further angered me to look at their commercials.

I wish I could give this company negative stars. BEWARE. Do not purchase Carshield, they will find any and all reasons to deny a claim. And if you are to get them to cover a repair, you will have to fight and fight and fight. Save yourself the stress and money and go with any other company.

I have Carshield. They told me all I would have to do when I need to uses it is pay a100 dollar deductible, well when I had to uses them it cost a 100 deductible + almost 300 More. Then said it would be cheaper if I got the parts through them, well they send half of what I needed. Never sent the other part. But I still have carshield because we'll need to be covered but the truck is still not fixed. Scared to go somewhere else to try and get it done because of what it cost the first time and didn't get it done right.

CarShield is a horrible, horrible service. Avoid them at all costs! I have paid almost $7000 over four years to them, and I have had only one claim (before today) that paid approximately $600. Now I need a new air compressor, and my dealer won't take CarShield anymore because CarShield insists on shipping in outside parts, which they cannot use, so I called CarShield on Thursday to find out who takes them in Memphis. CarShield recommended the shop where I took my car Thursday evening, and now CarShield only wants to pay $671 of a $1700 covered claim! CarShield says they won't pay more than this because the shop doesn't take outside parts. CarShield absolutely KNEW THIS before they recommended the shop because this shop does regular business with them. They should NOT have recommended this shop to me since they know they don't take outside parts!

Car Shield is a rip-off. You pay every month for your warranty and then when you need it, you have to have it approved first before they will honor the warranty. What's the point? You either are a warranty company that will cover you when you have a breakdown, or you don't. It should not be contingent on an approval first basis. If the part is covered then they should honor your coverage. You've been paying them and now they leave you still holding the bill. That is a rip-off. You can judge for yourself but if I would have seen a post such as this, I would have stayed clear of them. If I could rate them with 0 stars, I would have. I wish you well in your car warranty decision.

This plan is our most popular contract because it is most similar to the manufacturer warranty that accompanies a new car. Offers seven coverage plans, including five for standard cars ranging from basic protection to comprehensive coverage. It offers a plan for fully electric vehicles and one for motorcycles and ATVs as well.

I purchased a policy for my vehicle at $115 a month. Recently my car had to be towed due to an AC compressor failure. We did everything right. Called roadside assistance and had car towed to CS recommended approved shop. Don’t believe that these mechanics and CS have a real relationship. They don’t and there’s no negotiation between them. When I bought the policy I was told I would have to pay $200 deductible plus tax. I this case that would have been $360. But it didn’t go that way. The shop manager submitted the estimate. CS said the job should take half the time. They also paid less on the part because the shop manager wouldn’t accept an after market part from CS.

This company is a total rip off!!! I submitted 2 claims and they paid $0!! I called to cancel and get a refund on the day my payment posted and they stated they won’t complete a refund unless I called the day before my payment posted! What a total waste of money!! Customer service was pitiful and unfriendly! The dealership I have my car fixed at let me know that Carshield rarely if ever pays for repairs. DO NOT purchase this insurance! I will also let the BBB know of this company and its terrible service.

Terrible company. They use their own inspectors to find ways to deny coverage. I've waited over a month for CarShield to make a decision. In the end, they denied the claim and covered nothing. Save your money. Do not buy insurance from this company. Total waste and a scam.

Buyers of warranties beware of CarShield. I have a 2004 Dodge Ram. I bought a powertrain warranty from car shield, and when it came down to using it on my engine because of ticking noises which were lifters and springs, they denied my claim because they said there was sludge. The auto shop that I brought it to said it was more of carbon buildup than sludge. So now that my truck is torn apart, I now are responsible to pay the bill to put it back together again after car shield denied me. Granted my vehicle is 20 years old and what engine doesn’t have a little carbon buildup and possibly a little sludge. This is just Their excuse to deny a claim and not pay for it and leave you with the bill.

I was able to resolve my dispute with Car Shield.

If given the opportunity, I would rate this company with zero stars! This establishment is an absolute scam! In January 2024, I purchased insurance for my son's vehicle as a precautionary measure. Unfortunately, on March 2, 2024, the timing chain malfunctioned, resulting in the car being towed by our comprehensive coverage insurance provider, USAA, to our trusted family mechanic.

Find another company. This one is a serious bait & switch scam. The convo was going well in the beginning on a recorded line. I specifically asked about the waiting period. The sales rep said it was 25 days. Didn't mention the real terms until AFTER my credit card info was collected. I'm uncomfortable giving my card info to some faceless person over the phone anyway, she just added to that fear. When she was reiterating the terms on that same recorded line, she snuck in the 250-500 mile requirement she purposely avoided when I asked. Why? Because she knew she would lose a sale & she did for lying. I've not heard anything good about any of these warranty companies period.

Sign up doesn't work if you have a 2013 Ford Explorer with 10200 miles. Said my email was incorrect. It wasn't, but I thought, "hmm, Maybe it wants a specific spelling for my email add." So I tried that, didn't work, the website popped back up and said, "Please enter a valid email address“. I DID.

TERRIBLE PLACE AND WASTE OF 6 MONTH OF MY LIFE WITHOUT CAR!!! HAD CONTRACT ** SINCE OCTOBER 2023. MY ISSUE CASE ID ** when shop discovered issue with supercharger. It is pricy part and Carshield decided that I have to pay for it. Totally false advertising. I had golden coverage since beginning, had NO ISSUE with engine in October and have proof with 103K miles from oil change and service record in Oct. Used Carshield since october and now in February after they see problem with supercharger they say - I had it before. Totally scam!!!! Paid 1500+$. Now need to PAY 7000+$ for supercharger. I have no money and no car now!!! They will cheat you in all the steps and tell you that issue was before you started coverage. Most awful company. Do not recommend to anyone. I am without my car 6 months because their adjusters can't approve anything and switch you from 1 shop to another and you have to pay for everything. Attorney.

I spoke to someone at Carshield inquiring about vehicle warranty and although they had pretty good deals, I mentioned that I would look into others to compare quotes. They said I had 30 days to review the policy but I had to pay $99.00 to lock in the rate and if I didn't like it I could cancel the policy any time. I found a better company and contacted carshield to cancel and return my funds. The carshield rep said that I have until Feb to decide and then I could cancel, come Feb I get another charge/payment for $80.00. I don't like the way they talk a person into not cancelling but at the same time extend your review time so you can lose track and have another payment. This is a crooked company.

I bought CarShield because they called… I bought CarShield because they called me when I was searching up the best warranty company. CarShield is garbage. When I purchased my car, I ended up having a catalytic converter problem. However, I knew CarShield would not cover the catalytic converter which I had no problem with. I replaced the catalytic converter at a reputable repair shop that deals with CarShield. Right after I picked up the car I drove it for 81 miles. The check engine light came back on and it said low, boost turbo. Which the turbo is covered under CarShield's service plan.

Purchased Car Shield in 2023, had for 6 months, needed my car repaired for a misfire. I took my car to a reputable car dealership to have the repairs completed. The dealership notified Car Shield that my car was there to be repaired, Car Shield told them that my account was not active. So, once I verified that my account was active I had already recived my car back un repaired. I spent months calling all of the repair shops on the Car Shield repair app and no one was able to repair my car. I wasted months of payments on a warranty that I was not able to utilized. Car Shield was not able to assist me in finding a repair shop out of the repair shops that they dealt with. I would not suggest this warranty to anyone. The trouble and headaches that I endured I just gave up because no one was willing to help me.

Customer service is absolutely lacking. Transferred 6 times in 1.5 hours, to be ridiculed about a page 9 contract excerpt. I've been a customer for 4 years, with one minimal claim in the tenure. An emergency repair was necessary for my vehicle, while working in a remote GA town. Claim was basically denied, as the shop owner would not work directly with Carshield. As I was miles from any other shop, qualified to perform repairs on a BMW, Carsheild deemed the repairs as 'not in contract'. In their response, they offered $250 for 'emergency repair', of the $3000.00 I paid to get my car back on the road. As well, they had just debited $173.00 for the monthly coverage...which is NOT REFUNDABLE on the same day it was debited, no after.

Keep away. It's not totally a scam but it's a kind of scam company. They will make ways not to pay you for car repair. When you read the fine prints after paying you will realize you got scammed hard. Anything you will try to repair will either be in abuse or not covered by them. Watch it on YouTube how they will get you. Don't be fooled by some good reviews. They are by their employees. Check BBB for real reviews and their rating since if you google the company it will be self implicated google pages and not the actual reviews.

Upon recommendation I signed up with Carshield. Paid them for about 8 months. My car broke down. Towed it to a repair facility that does the service. The vehicle broke down january 10th. It was there until feb 14th. When I called them to find out what is taking so long they wanted my registration for every week. It was something or the other with them. The customer svc hung the phone up on me when I asked why it took them this long to ask me for my registration. Very rude. I PAID THEM A TOTAL OF $1120 FOR NOTHING. BIG TIME SCAM. WOULD NOT RECOMMEND THIS COMPANY EVER. RIP OFF.

So I found fluid marks in my driveway under my vehicle. I was glad that I had CarShield coverage to address the issue. That is until... I brought the vehicle first to my trusted ASE certified mechanic, then to the dealer (Dodge) where I purchased it and the both literally laughed at me when I asked if they accepted Carshield. I called CarShield and they recommended PepBoys. So... I take my vehicle there and explain the situation. A mechanic there does a diagnostic check and come up with seepage in the two problem areas. CarShield denied my claim stating that seepage is not covered. Yet tech found and noted "LEAKAGE" from the oil filter housing and steering cooler assembly. They try to use semantics to avoid paying out on a claim. DO NOT GET THEIR LACK OF COVERAGE.

Opinion: In most cases having a policy with CarShield would be throwing money away, and it would be difficult for me to be more disappointed with them.

Do not sign up with CarShield! CarShield is just a front for American Auto Shield. AAS and CarShield is a fraud. They should be made to tell people on the commercials and all advertisements that American Auto Shield is who you have to deal with to have your car fixed and it's not guaranteed that what is covered on your policy will be honored. AAS and CarShield have the money to pay Vivica Fox, Ice T and other celebrities to get our business but they do not want to pay for covered repairs.

I had a warranty with CarShield back in 2021. When a problem happened with my car the warranty department would not honor the warranty. They told me that they needed the service record on the vehicle to determine if the vehicle had already been serviced for that issue. I was never told that I would undergo this kind of scrutiny prior to establishing the account with Car Shield. The moral to the story is they did not warrant the warranty. To anyone that decides to get and extended warranty with Car Shield I advised to make sure they give you a full disclosure on what they are willing to honor the warranty on. what they did to me was crazy. Instead of honoring the warranty and fixing my car, they gave me the money back that I paid them for four months. Oh, the reality was that my car needed a repair that far exceeded the cost that I paid into the warranty.. Shame on you Car Shield...

Avoid using CarShield at all costs. I entrusted my daughter's car to them on November 28th, 2023, and as of today, December 26th, 2023, it remains at the repair shop due to CarShield's negligence and subpar service. The initial diagnosis on November 26th revealed a faulty transmission, prompting us to wait a week for CarShield's response. Unfortunately, their communication was disrespectful, and they demanded additional, unnecessary information about the car.

I would like to warn potential customers that Car Shield does not honor their policy when it comes to issues that are related to normal wear and tear of the vehicle components that are mentioned in a Manufacturer Technical Service Bulletin or "TSB". This means that most of the parts of your vehicle, such as the engine, transmission, brakes, steering and so on, are not covered by Car Shield. Car Shield should follow the legal definition that states "Unlike recalls, manufacturers never cover TSB-related problems out of pocket unless there is a warranty. When it expires, this burden lies solely on the owner" and provide coverage for your vehicle. However, they use a loophole in paragraph 25 of their contract to deny any claim that involves a technical bulletin.

My suggestion is “save your money”. This outfit takes your money but they don’t always pay for covered repairs. I bought a policy that I thought was through Car Shield but they flipped it to Auto Shield a subsidiary company of theirs. The rear diff went out on my truck. They sent out an adjuster who claimed the damage was from a collision. The repair shop said there was no sign of collision. I bought the truck new and it had never been in any type of an accident. I paid premiums every month for nothing

Each time I complete the emails you send for an auto-warranty, I do not get any results back. Why send me emails each day? Also, many companies do not operate in CA. Perhaps there is another process to link providers with customers that want a warranty.

I canceled an auto warranty, yet kept receiving bills in the mail contending that a payment was past due. I had auto payment set up, which ceased after I canceled. Then a month and a half later, my checking account suddenly had 2 monthly payments deducted within 3 days of each other. It was like they decided to catch me up from the previous month and the current month on their own volition. Never mind that my account had been canceled and was confirmed canceled when I called several weeks later complaining about the bills in the mail that I kept receiving. They told me that my account was indeed canceled and to just ignore the mailed bills. So after I notice the money had been deducted from my account, 100% unauthorized, which to me is theft, I called to complain about that. I was told that I would receive a refund within 10 business days. What the heck? It didn't take that long for them to steal it from my account.

I find CarShield to be a scam company. I have learned to always read the reviews before doing business with these types of companies. I have given my money to CARSHIELD for several months and have never used their service, {so thousands of dollars are gone.} I sold my car and no longer need the so-called coverage, they took the monthly payment. When I asked for a refund for one month because I no longer had the car they refused, not even to give me a partial in good faith. A legitimate company would have done the right thing. I caution everyone; to read the reviews. Had I done so I would be Thousands $ of richer not them. I should have invested that money every month. Lessons learned the hard way. If I could give them 0 stars I would. Bad company; DON'T GIVE CARSHIELD YOUR MONEY!

1) My local Ford Dealership will not accept Carshield. Carshield has not approved parts needed. 2) I did cancelled service, but I cancelled 5 days payment date- so NO refund. I would recommend to know your payment if you want cancel service. It is in contract, but not a lot us of read those fine lines. I think it poor customer service.

After three years with my Car shield policy on my Ford fusion, I added my Subaru Crosstrek and three months after having my cross trek the hybrid motor needed to be rebuilt and because of a bulletin from 2017 the claim was denied and I’m sure with this scam company Anytime you submit a claim for anything they’re gonna come up with a reason as to why it’s not covered under the policy even though you have the highest policy covering everything possible. I canceled my two policies. I would never recommend Carshield and their TV advertisements are an absolute abuse of customer relations.

I would like to state I had a diamond policy with Carshield. Stuff that should have been covered wasn't. Heat is not wear and tear. And please I was 7 days into my payment. When I wasn't to cancel they wouldn't even give me half my money back. They are a rip off. When I started reading reviews on this company they shouldn't even be in business. Giving false advertising. To people. Not refunding their money. It's a horrible company and consumers can find some place better. Please read their reviews before taking a policy with them.

Had a good experience with them being a new customer. Talked with Joselyn. I think that was her name. Signed my car up with her. Called back and signed with Jason for my husband's vehicle and Jason didn't ask me hardly any questions, just kept wanting my credit card number. Was put off by that. He was not interested in asking me any questions like the other person did.

Unfortunately the only place in my area that can service my car is a very unreputable place. Which makes my extended warranty useless. No dealership or reputable garage accepts CarShield or American Auto Shield. If I can not get my car serviced at a reputable place then I have no need for this extended warranty. I will have to shop for another company. I wish someone would have talked to me about it from the beginning so that a few months in I now have something I can not use.

My credit card was compromise and had to be replaced. I forgot to notify Car Shield. Your representative was very professional and kind. I would gladly recommend your company to my friends and family. Luckily, I haven't yet processed a claim but the peace of mind your policy provides me is worth the price I pay.

I would highly recommend CarShield after your original car warranty has expired. It offers peace of mind. My dad has always encouraged me and my whole family to have warranties. They are so professional and easy to work with. Very positive experience. I will use them in the future for sure.

Mindy was very helpful, and I felt she was genuinely interested in helping me. I told her my car heater needed repair, but I could not find it listed in the contract. She looked as well; said I should contact the home office. Since the Air Conditioner system was covered, the assumption would be the heater would be as well. But she suggested I contact the home office for confirmation.

The person I spoke to had no clue who to find to work on my car. I called the local Midas store she called and they don't do engine work. You need to upgrade your agents to a position of knowledge! You need to train people to call dealerships that actually take Car Shield and who can work on cars.

I had to Updated expired date on my credit card information. I called to correct the error. After talking to Customer Service Representative, who was very polite and patient, I went online to make all of the necessary correction. My information was received and now my payments will continue to be monthly.

Our vehicle was dropped off with care to the right place we were so glad that we had coverage with you or else it would have been a big expense. My husband and I were able to reach your customer service area immediately with all our question answered to our satisfaction. We would recommend you to friends and family

I was nervous to sign up for something like this but after having a chance to look at the policy there is a lot of value for people that take care of their cars. If you are someone who keeps up with maintenance this umbrella helps protect you from the unexpected repairs. Carshield made it easy to sign up and very friendly staff.

I awoke to a flat tire. Fearful of causing damage to the tire rim I didn't want to drive on it to get air. I contacted Carshield Repair who provided service to remove the flat tire replacing it with the doughnut tire in about 45 minutes. Unfortunately the tech wasn't equipped to add air to the doughnut.

I took my HHR into expert service here in Tucson AZ and they had my CarShield info and they dealt with CarShield and it was paid except for my part. The experience was my first to "say I have CarShield" and it worked out so great. Thank you for this.

On 10/30/23, called CarShield to discuss difference in monthly premium for contract and advertised premium solicited by received U.S. mail. Initially spoke with a lady who connected me with a claims person (Taiveion) who explained the difference in the two listed charges, Taiveion explained the difference was for senior discount which he gave me credit for due to me being over 60 years of age.

I was told this wasn't covered and come to find out it is!! The adjuster and the 2 women that talked to me should be reprimanded for lying to me!!! Hopefully this will be resolved in a timely fashion seeing I already paid for it!!! The last guy that I talked to was fabulous and was a great help!!!

Great customer service except online chat takes too long to answer back. I was better to talk to customer service. I was surprised at my coverage I've had for a long time. I've never had to use CarShield. I've been a customer for a few years. I'll continue using you.

Had to resubmit payment on new credit card as old one was replaced, and representative was very helpful but I do think the price is a little high on a monthly basis but at least I haven't had to use Car shield for any major repairs as yet. Even though most would be covered.

I was stranded 100 miles from home when my alternator went out. CarShield sent out a tow truck in just a short time and I found a reputable repair shop who had me going in no time after talking with a representative. Even though I was able to find a repair shop on my own, the representative should have been able to locate one for me since I was not from that area. However, I did make it home the next day so I am thankful.

Overall the services were very good. All the representatives were. friendly, cordial, courtesy and very helpful. I was treated like a valued customer and respected, at all times. I would recommend CarShield, to all my family and friends. The service contract was fair, to my satisfaction and reasonable cost..

They replaced my transmission and I could not afford it. My car is a 2005 Chevy Malibu Maxx. It's my only car and I can't do without a car. I have nothing else to say about the car. I've had a chevy before and loved it. Loved it! Loved it! Loved it!.

I have had two items I went to CarShield on and neither were 'covered'...not sure why I even have the coverage??? Expensive oil issue and rear camera issue and neither were covered. The camera possibly is valid but the oil issue in both my opinion and that of two different mechanical service providers seemed unfair.

The alternator in my 2008 Cadillac SRX went out in the middle of my gig shift on a Friday afternoon. I called Roadside Assist, and they had the car in the shop within 2 hours. Because of the weekend, the new part couldn’t get there until Monday. Get this, the claim was submitted, approved and PAID all that same day! Thank you CarShield for getting me back on the road!!!

Agent was very helpful in having my vehicle towed to correct Christian Bros Automotive. On Friday evening, October 27, 2023, the "CHECK TRANSMISSION" light came on and my 2015 Honda Civic stopped driving. I had vehicle towed to location (unknowingly) Christian Bros Automotive in Westminster CO. This shop indicated they do not take Car Shield. I then called to have vehicle towed to Christian Bros Automotive in Wheatridge CO. Thay do take Car Shield. Waiting on results.

All went as expected. Everything was quickly handled. Roadside assistance was very helpful. My mechanic said it was a breeze working with Carshield. Had my car back the next day. Paid my deduction, plus any overages and off I drove. Thanks Carshield. I would definitely recommend this service to anyone.

I'm glad to know you're going to come to my aid when called promptly. Will be in contact soon as I have located the proper specialist I believe for my mechanical problems so that my vehicle can be prepared. This is a hopefully good company whom keeps their word as advertised as I have had failures to happen from other companies. The disabled are the most abused consumers.

I needed a different date and the representative took care of assisting me. I was happy and satisfied with the results, knowing that this change will benefit me better, so that I can keep this vehicle protection plan. I hope that when I need Car Shield, my car will be repaired and with no problems with coverage be on my way down the road to many years to come. Thank You Very Much!

Vehicle was vibrating and shuttering when accelerating and at speeds over 65 MPH. It was checked by a transmission specialist first. Then taken to another auto shop because the transmission was not the issue. The vehicle was checked and found to need the entire drive shaft replaced. It was done efficiently and quickly.

SUCH EFFORTLESS AND SO SEAMLESS on my part to get things done with CARSHIELD the deal breaker was the Vivica A. FOX commercial that we decided to signup on 10/04/2023 and we are so glad that we have a peace of mind going forward with this EXTENDED warranty with your establishment from the ALOHA State of Hawaii.

I can't really say anything cause I haven't had to make any claims so far. If I ever need to use CarShield I will make a review then. The customer service was great is why I got the plan. Yes I would tell a friend. It feels good to know I am covered in my truck.

When I told the representative I wished to leave CarShield, he wanted to know the reason...I can see that, but it is also a bit intrusive. I know CarShield wishes to keep its members, but sometimes that is not possible for various reasons, and CarShield should be willing to let members leave graciously.

A call to discuss my coverage, my payment and my deductible. The customer representative was very helpful in getting my problem resolved. I would recommend Carshield to everyone, family members as well because it’s not when it breaks or if it’s going to break. We know somewhere along the line there’s something wrong with the car at normal. But everything is good now.

Needed a tow, wanted information and coverage question. Asked about the type of coverage I was paying for and was told I had Gold coverage. I explained I thought we had the Platinum coverage, but did not. I then asked for the information to a specific repair shop in our area. She then looked for the information I needed.

I needed a copy of my contract and received a message on my computer that I could not download the one I saved 3-4 years ago because it could not be guaranteed it would not contain a virus. Customer relations rep sent me a new copy which I could download. While on phone with agent, I asked about a particular problem I had and she verified that it was covered by my policy. YEAH!!!

Jose answered my question very nicely and professionally. He was very knowledgeable on where to send information for my claim. Thanks for being there for me this week while my car was in the shop. My claim number is Claim # **. Go Car Shield for covering my car thank you.

I had a CarShield car warranty for 6 months, and my experience with them was far from satisfactory. When my car's air conditioner agitator failed, I initially thought I was in good hands. I contacted CarShield, and they assured me that the repair would be covered under the warranty, with just a $100 deductible. However, my optimism quickly turned into frustration.

I received top notch service from beginning to end and am well please with the entire process. A great value for investment. The cost of my repairs was 2 and a 1/2 the annual cost of the policy and to only having to put out $100 was more than worth it.

The customer rep Alicia was able to identify and provide a solution to my problem. Was able to handle in 15 mins or less. She was an excellent employee for Car Shield. She should be recognized for her service to the company. She made sure that I was able to continue being a valued customer.

CarShield was wonderful even for the short time I was a client. Their customer service agents were very professional and helpful with my needs during my coverage. I would recommend Carshield to both family and friends. It was a great feeling to have coverage for my older vehicle knowing that if something was to happen to my car I wouldn't have to pay a large sum of money that I may not have available. Thanks again Carshield.

Excellent. Both Iman and Jacob were great to work with. They were attentive and very professional without being inflexible with their inputs. The consideration they both gave to my wife and I, was greatly appreciated. I was expecting a great deal of difficulty dealing with this matter however the service extended to me made the transaction considerably easier and painless.

Told emphatically that you would do business only with a mechanic/body shop “in our network” regardless of distance from my home. Okay with you to tow my car 2 hours away but not 2 blocks away. False advertising! Choice of repair not up to me but to you, despite assurances in EVERY TV ad.

I called and spoke with Mia about some steering parts needed for Safe Travel and was told the parts were covered. When my mechanic called in was told the Parts Are Not Covered. Why am I getting 2 different stories?? Thinking about canceling CarShield if it's not doesn't cover needed parts.

No problems when talking to the agent about my leak repairs. it was a very pleasant experience. The agent was very knowledgeable and led me through all the steps, and also advised that as long as I keep all my receipts for the repair that in the future, if something happens to the engine, I will present those receipts as proof of having those leaks repaired.

My reason for calling Car Shield was to make sure my correct credit card was on file and that my account would be/should be charged $109.99/month. The representative assured me everything was/is correct. I have NOT needed to file a claim, but wanted the peace of mind knowing that if needed, Car Shield would have my back.

Polite, helpful customer service. Policy cancelled because I had to purchase new car, which is under full warranties that Carshield covered. Customer Service did inform me of other coverages to consider. I have not had any issues with CarShield and recommend it to others. I had one claim that Car Shield help to cover with no problem.

I appreciate Car Shield's professional customer service. I have never had a negative interaction with any Customer Service Associates. CS Associates are courteous, friendly and knowledgeable of the products and services offered by Car Shield. I've had one claim in the past and the claim was processed hassle free. I would and have recommended Car Shield to others.